Holiday Inn Reviews

Days later, I checked my bank account and there was an additional charge of $150 on top of the room bill. When I called the night clerk, he stated that was for smoking in the room and was very hateful to me. He claims I signed a paper agreeing to pay $150 to smoke, but refused to provide the document. I called the next day to complain to the manager, but the manager would not take my call. I called the 1800 complaint line for the motel. They stated they would have the manager contact me within 48 hrs or the motel would be fined more money than the amount in question. This did not happen, and the manager still ignored my calls even after leaving a voice mail with my complaint.

Two days later I called the 1800 complaint line back and they said I had to allow 24 more hours because of the holiday. After another 24 hrs, I called the complaint line again stating the manager refused to call me and they said too bad, that it was not their place to do anything and for me to call my credit card company. This is very poor practice and they refused to help get me a copy of this supposed statement they say I signed. I have contacted my credit card company to file a dispute, but while I wait my $150 is tied up and is causing me financial grief. If nothing is done, I plan to sue the motel for mismanagement.

Now, try to get Mr. P at the Holiday Inn in Irving to communicate with me is impossible. No return of any phone call and when I went to stay in September, there was no Mr. P and no message for me. I am told there is no recourse, I was a no show? I did not even know I had a reservation. I realize the hotel has no show policies, but when you don't know you have a reservation how can you cancel? Mr. P refuses to talk to me and I would warn everyone that uses the Holiday Inn web site to be suspicious of any reservations they make on the internet with them. I for one will never use there web site to make a reservation again.

We will not be suggesting that our friends who stay here with us or any of their friends go to any Holiday Inn. This took place on September 2 at about 3:00 P.M. We were so embarassed that they would treat evacuees from Gustav that way. We just want them to be able to visit their friends and find out what is going on with their homes.

I later find that the Holiday Inn went ahead and charged my room to the charge card I had on file from the previous year without my permission or consent. I questioned the legality of this with Holiday Inn and they stated they have the right to do that. I cannot believe this is legal, if so what is the point of a check in time?

Due to the company not cancelling the reservation and my not knowing that they failed to do so, the Holiday Inn used a previous charge card of mine on file and charged me $109.75 for a room I never stayed in.

The next day my husband inquired if there might be a quieter area for us to stay but was informed that reservations had placed some of them on all 6 floors instead of segregating them from the other guests. He was also told that they were supposed to quiet down by 9:30 but instead the noise continued along with the kids knocking on our door several times then running away before we could answer.

We stay in [Holiday Inn] every time we travel and have always been very satisfied with accommodations, but this time we returned home exhausted. [Their] management needs to be trained to plan ahead when they are booking a large group and keep some floors open so they dont place individuals in the middle of these large groups.

$92.00 charged to my credit card. The hotel chain that I grew up with, and most recently booked an entire baseball game trip with; would neither refund my money or grant me a credit at this location - that I could possibly visit again because there is no place to stay in nearby Coldwater, OH where our best friends reside.

The hotel did not have a contental breakfat they advertized and I had no access to TV options. When I went to check out I mentioned that I did not think it was right that I should get charged an additional $20 just because I paid in cash, the lack of breakfast and the overall poor quality of a $140 room and the clerk started triing to justify the extra charge which then escelated into an argument at which point he called the police on me and said he would not refund my deposit until the police arived. So I quitely waited for the police to arrive which made me slightly late for work. When the police arived I explained the situation and asked if it was illegal to register a customer service complaint in Colorado, they said no and that was the end of that.

I was late for work and If I had not got my credit card working I would have been on the street. I was locked into staying one night when I could have gone to a cheaper hotel where my money could have gone further in case I did not get my card working

a charge of 363.62 to credit card, plus and overlimit fee of 39.00 due to this charge.

The host by the way did not eat at all because the food was not what was listed on the menu. Even the guests who ordered water did not get water without asking several times for it. I personally ordered coffee, and did not get coffee at all during the two and a half hours that I sat at the table waiting for my food. I ordered Filet Mignon (Medium) and when it arrived it was cold and burned black. Everyone at the table felt uneasy for the host because he had attempted to provide an excellent meal for the entire group. There is no doubt that he paid the charges without complaint and probably included a generous gratuity although I cannot say this for certain. I have nothing to gain or lose from writing this, however I feel that Holiday Inn has a lot to lose if it continues to accept this type of performance from its associates.

We had been traveling all day, we were tired and we did not know the area. We pulled the truck with the trailer to the back, and parked under a street light, pulling in perpendicular across parking spaces next to the curb on the edge of the parking lot. There was a pad lock on the trailer hitch, and on all the doors to the trailer. We retired for the night at 11:30 pm. We thought that we had done every thing we could to protect ourselves and our belongings.

Even the police officer investigating the theft said that we did everything right. When we awoke the next morning at 5:30 a.m., our trailer, motorcycle, and suitcase with all our belongings were gone. The pad lock on the trailer hitch had been cut. The tongue weight of the trailer would have been quite high given that the motorcycle had a dry weight of around 750 pounds, and it was pulled all the way into the front of the trailer and the back tire was just over the axle strappped down. This would have required several people to uncouple the trailer from the truck.

The trailer jack on the front of the trailer would not crank all the way to the ground to uncouple because I had the jack wheel inside the trailer. There was a gouge in the asphalt where the trailer was dropped after being uncoupled and pushed back about 3 feet so it could be hooked up to another vehicle. Of course Holiday Inn says they take no responsiblity for items lost or stolen from their property. They have no security cameras in the parking lot, and a night security guard that did not see anything.

They have a security camera in the lobby for the protection of their employees, and the interest of Holiday Inn, but NOTHING for the protection of their guests. Florida statute 509.111 in a nutshell states the hotel/motel operators must provide a safe and secure environment for their guests. This was not the case for us. We had insurance on the motorcycle, and the belongings in the suitcase are covered by insurance, but the trailer belonged to my brother in law, and was not insured.

We tried to get Holiday Inn to cover the loss of the trailer, and they said that upon investigation, that they found no negligence on their part. Oh yeah, the Harley Davidson trailer was still there the next morning, parked in the front of the office! The economic damage is that the trailer is not covered by insurance, and that Holiday Inn says they do not have any responsibility in this!

We have loss of our clothes that we took, which was alot, along with jewelry, which was in the suitcase. The insurance company for the Holiday Inn, Warsaw, said the motel is not liable, and that they provided security. There were no warning signs visible for us to see stating that the motel was not responsible for items lost or stolen from their premisis, and had the gall to say that we were accusing one of the employees of having something to do with it. We never made an accusation like that to anybody.

After I saw the charge to my credit card, I called their 1-800 number and they confirmed that I did cancelled the reservation in time. However, they told me that in order to get the refund, I have to contact the local office. Ive made numerous attempts on different days and times to contact the local office in order to get the refund. When the lady who worked in the billing department finally called me back, she said that she cannot give me the refund. I would greatly appreciate it if you can help me to resolve this issue. Thank you.

I am seeking a credit of $143.77 back to my credit card.

It was my understanding that they needed a credit card number just to hold the room for me. I think that maybe they did offer to transfer the reservation, but I was going on this particular day/evening for a certain event. I have traveled all over the eastern portion of the United States and have never in my travels heard of such crap as this.

An unexpected charge on my credit card.

I had pictures of my son's first play and pictures of my kids those are irreplaceable.

Well, my attempts to have Priceline do anything about the $175.00 I had prepaid for this fiasco have garnered nothing but cryptic emails from people in India. They are not responsible, and according to them the Holiday Inn Manager blamed the weather and took no responsibility for her employee's poor customer service. These people are going to be reported to every consumer group, government consumer office, and I will probably have T shirts made to warn others away from Priceline and Holiday Inn. And, to top it off, I have done close to $10.000.00 business with Priceline in the last year, and they are losing THAT income stream, all over $175.00. That, friends, is the Idiot Business Model.

I lost $175.00 prepaid to Priceline, paid another $100.00 to stay in a different hotel, and had to spend money to gain internet access.

At 7am I went downstairs to speak to an assistant manager. She did not know of the situation. She read something from a logbook. I informed her of what happened. She told me that the lock could be checked to see who had gone into the room between 7pm and 11pm. Later we were told that the machine that checks the locks was not working properly and the maintenance company would not be available until Monday the 24th. We later spoke with another manager (Anthony Luciano) that assured us they would investigate the incident and had already checked with their insurance company, and that he would keep us informed. He gave us his direct line and email. He said he would contact us.

We checked out on the 23rd at 10:30am. I've tried calling and I have left several messages. I've sent two emails. I've had no response what so ever. I don't understand how any business could treat a customer in this way. My husband and I are well traveled and have stayed in a wide range of hotels. I've never had to deal with this type of situation. We feel completely lost and foolish! We, at the very least, would like to know what their policies are. We are not detectives, however it seems obvious that someone with access to the keys went into the room when they saw us leave. There is only one way in and out of this hotel. We need some communication about this incident, We did contact the NYC police the next day. After telling them of the incident, they said it is their policy to go to the crime scene and that they had not received a call from the hotel. I did ask the assistant manager about this, however obviously there was not an answer for us. If there is an employee committing these crimes it should be a priority to investigate everything and get to the bottom of this!

I walked away and then heard the desk clerk calling, 'ma'am, ma'am, don't you want in?'. I thought, let's add to the embarrassment, now half the hotel or at least the crowd present, has seen this incident and thinks, "that lady in the robe and boots is demanding to have entry to the dining hall." I replied to the desk clerk who was now yelling at me down the hallway, as I approached my room, no thanks, I'll find another hotel. An extreme reaction? Perhaps to some, but I have never been locked out of a dining hall or seen a dining room locked with people inside, even if it were slightly past (10 minutes) a time period. Isn't that a fire code violation too, locking people inside a room? So now I must hurry and dress for a work day and spot another place for a light meal, then find another hotel for my remaining business stay in Tucson. Next time I won't suggest a Holiday Inn or H. Express Inn and let our travel agent continue booking my hotels for future stays at alternate resorts. Bad, bad hospitality.

There is no way she could have put a piece of plastic on the ceiling! I have a rotator cuff injury that makes it painful to left my right arm above my head. Bottom line we did not put the piece of plastic on the detector nor did either of us smoke in the room. Marshall informed me that house keeping said it was not there when they cleaned the room and it was there when we left. I asked if this was a case of housekeeping's word against mine, and he would not give me a yes or no. I asked if they found an ash tray, cigarette butt, ashes, burn holes etc. and was told No. He asked that I not do anything until the following day and he would call me and I agreed. I have never heard from him again. I had to initiate every call in this matter. Every time I left a message no one called back.

I filed an online complaint (9-28-07) with Holiday Inn Express. They claim a management team will review all complaints and reply in no more than 7 working days. No reply as of this date. Called customer relations (800-621-0555) on 11-28-07 and talked to Dixie. No reply as of this date. I disputed the charge on my credit card, and they took the charge off but reinstated it after Holiday Inn Express responded with the copy of their registration form showing the liability charge for smoking. It seems absurd that you can be fined for something and have no recourse. Our word against theirs. Even the fact that plastic was on the detector does not prove that anyone smoked. I plan to pursue this in every arena possible. I hope they kept that piece of plastic because I would be very curious to see whose fingerprints are on it.

Economic damage is $100.00 and countless hours trying to talk to someone who it seems has no intention of calling you back.

We tried a second stay and the wireless service was intermittent. Did a speed test and got 78k. Only solution was to bring computer to lobby and try to do work there. If is very difficult to work when there is a party atmosphere in the adjoining restaurant and partiers whooping it up outside. I talked with desk staff the first night and they showed me a list of complaints already noted, and also stated that the owner had no intention of correcting the access problem.

Other that loss of communications mid typing, frustration, and heartache, I will have to play catch-up when I return to the office.

The room was filthy and full of butts and burnt marks on the carpets and furniture.

The room was booked for NS and I was told tough ... that is all they had available.

I left want to a Mariott and was stunned that I was still charged.

I have have benn physically ill from nerves since this has happened. My account is still overdrawn and I do not have any money at all to fix it. We are weeks from Christmas and i dont know what to do which is causing me further stress and illness.

I called them and told them the situation and they were very polite and said they would credit my account the amount that was over charged plus the NSF fee right away, it has been 2 WEEKS and I have still not gotten my money back and no one is returning my calls or emails, not even the corporate office. When I did get someone on the phone they said a credit was made (a week ago) and that my bank must be holding it. My bank says there is no record of a credit being made and said why would we hold it?? They admitted they made a mistake but will not refund my money.

It only took her 10 minutes and I got a phone call saying she found all items and even had me verify the serial number of my cell phone. She said she would air the items out and then send it COD. I thanked her immensely. Now 2 months later I still do not have my items. I called and left a message on Mr. Reyes' answering machine and also sent him a letter and still got no reply. Can you help me find out what happened to these items. My husband died 15 months ago and this was my first trip since then.

We had breakfast (if you care to call it that) the next morning and left most of it. We did not want the buffet but wanted 2 eggs, hashbrowns, and bacon. The person seating us acted like it was the last thing we wanted to do and the waitress who waited on us had an argument with the manager. When they brought the food out we almost barfed. The bacon was burned and the hash browns tasted weird like something had been put in them besides the usual. After taking a bite of that we just left. I am surprised my husband didn't complain but he was afraid to say anything for fear he would lose control and throw the whole plate on the floor and maybe end up in trouble.

I went to inquire about tickets, etc to Walt Disney World and some fat man behind the counter started giving me a sales talk about discounted tickets but we would have to go see a resort and listen to a short presentation. We decided to pack up and go to Clearwater and then maybe come back. Well the Clearwater hotel we stayed at was so nice we never came back. As a matter of fact I am sending the keys back today.

We lost a great deal of money because this reservation had been paid in full.

Upon going back to my room I learned that they had given a key to my room to one of my brothers, telling him it was their room. So when my brother opened the door, not knowing my things were there, he immediately went to tell them the room was occupied. They didn't have a clue! So they start going through my things! When they pulled out a pill bottle with my name on it, Jerry knew it was mine. They finally put him in the next room.

I had also paid for the room for my daughter. The front desk didn't have this noted, so I paid $101.00 for their room that day. After going to my brother's room, when I came back my key would not work. I went back to the from desk, had a new one made and it worked. Later that night after dinner, the key would not work again. I hiked back to the from lobby, (about a block or so walk,) raised h-- -- -- and had another key made. The next day this key did not work and we were stranded in the hall for over 20 minutes.

Upon leaving, I went to the front desk again to get my check-out slips. They did not give me one for my daughters room, and the one they gave for my room had my name on it with someone else's address. I called them when I got home, talked with Kim at the front desk, and she promised to send me the correct one. That never came. The night manager, James Grote, promised to send me a coupon for a free night in their hotel. That never came either. I spent over $400.00 with these people, and I would like to be reimbursed.

In the middle of the afternoon on the second day there, my brother (who is 9) went into the room to get a towel and on his way in as he was opening the door it came back on his foot and cut his big toe open. It bled for an hour or so before I had to take him to the emergency room for stitches. It ends up that he cut a vein and that's why the bleeding wouldn't stop.

I would like to mention that these doors have an automatic shut mechanism on them and they are exceptionally heavy doors. When I was getting all of our things into the room I propped the door open with a chair and the chair slid across the door opening. Why, at a Holidome where there are children, they would make these doors so dangerous I don't know.

Holiday Inn claims that this particular holiday inn doesn't have insurance and that they have no intentions on paying the $600.00 bill from the hospital. After what I spent there, it really upsets me. I can't afford it either so it is going up for collections and will affect my credit report. I am a single Mom and really don't need this extra stress.

.....I have pictures....blood EVERYWHERE!!!!

Michele should talk with an attorney whose practice includes Personal Injury.

After depositing our luggage in the room, we left for downstairs to have dinner. We sat down at the table only to find crusted food on the table. I requested to have the table cleaned and the waitress responded with, "It must be from breakfast and it's dark in here". We ordered 2 drinks and were told that they were on the house since it was happy hour.

We ordered our meals and an appetizer. It took 45 mins to get our appetizer (we were one of two couples in the place). We received our meals in an additional 30 minutes after the appetizers and they were cold. We sent them back and they came back microwaved. My husband could tell this since the inside of his instant potatoes were cold and the canned gravy on top was hot. His beef brisket was cold as well while the bottled BBQ sauce on top was hot. My porter house steak was burnt. They tortured this cut of meat and charged $16.95! The waitress again apologized and said that the cook was on the edge of having a nervous breakdown and gave us 2 free breakfast tickets for all the trouble we were having. The whole meal itself cost $54 and this included the 2 drinks we were told were free in the beginning. After choking down what we could, we left for the room.

I lifted the commode lid only to find that it had not been cleaned. My husband called down, showed the on-duty manager and we were moved to another room. The new room had one wall of windows overlooking the amusement park and we had to crank the heat up to 90 degrees to get some sort of heat in the room. The Manager tried to give us breakfast tickets and we turned them down since we had already received tickets for our dinner. She called up later and told us she would give us $20 off the room.

The next morning, the Housekeeping Manager came to the room (I had left my bag in the other room) and she wanted me to show her where the mess was. I obliged. Needless to say, what was on the commode was not there when I got there. We left to experience the $8.25 breakfast buffet. The food on the buffet was by no means warm. Cold grits aren't the easiest to eat. My husband did manage to get some hot food when he asked for an omelet they made on the spot.

Our whole experience at this hotel was a disaster and my husband had had enough and spoke with the on-duty manager. In the end, we did not have to pay for the meal or the room. I will never stay at this Holiday Inn again nor will I ever recommend it!

We had driven 7 hours from Minneapolis, MN and wanted an restful night since we were going to drive 7 hours again the next day. Our night was not as peaceful and restful as it should have been. This is our first time staying at a Holiday Inn and I doubt if we ever will again.

I asked if there were anymore Holiday Inns within the Louisville area close by, he told me there were five, I then asked for the phone number to contact the other Holiday Inns to check for vacancies instead of driving to them.

He informed me in a very unprofessional manner that I could find the phone numbers in the phonebook. I then asked him if the Holiday had an 800 number and again in a very non-caring way he gave me the number.

I walked over to the public phone area to contact the Holiday in Reservation & Information desk. The gentleman informed me that there were vacancies (at the cost of $52 with a military discount) and he provided with a confirmation number at the location that I was calling from.

Immediately, I informed the desk clerk that I had just received a confirmation number for vacancies at this location. He responded with there are no vacancies.

After returning to the phone I informed Reservations that the clerk said that there wasn't any vacancies.

The Reservations clerk asks to speak to the desk clerk. I asked the desk clerk to come to the phone because the Reservations clerk would like to speak to him about the matter.

After several requests, he finally came to the phone. I heard him tell the Reservations clerk that he didn't have any rooms. When I returned to the phone the Reservations clerk transferred me to Guest and Relations.

At this time I spoke to an Ms Carol and she informed me that the Reservations clerk had made a mistake and book me for Aug 7, 2000, instead of Aug 7, 1999.

She then informed me that she would make reservation at another Holiday Inn using the same confirmation number, which she did. After arriving at the other Holiday Inn (1325 Hurstbourne Ln) I checked in with the desk clerk and gave her the confirmation number and I was given a price of $92.00, which was a significant difference.

I informed the desk clerk that I had already been booked with that same confirmation number at another Holiday Inn but there where no vacancies. I asked her should I be entitled to receive the same rate as the first reservation, she told me no.

I asked her if they had any discount such as military, AAA. The desk clerk told me no and said that their Holiday Inn wasn't connected to the other Holiday Inn.

Upon checking out the next morning the desk clerk was totaling up my bill and I asked him about the military discount and he gave it to me ($77.00).

After returning to my home in Frederick, Md, I called the 800 number and a couple more Holiday Inns to ask about being booked for the year 2000.

They informed me that they couldn't do it because they can only book up until 52 weeks out.

I really do think I was not given the room because of my color.(Black). Because I could clear hear the Reservations clerk saying that they had a lot of rooms open.

I felt as if I had gone back to the 1960's, not being able to get a room because of my color

My 10-yr-old daughter was left out in the car for about 45 minutes as this all took place.