Hilton Grand Vacations Reviews

Been a member of the HVGC for over 25 years and the customer service is so bad we want to leave but they offered us approx $4500 for something they now sell for $50,000. Every time you have any kind of problem no one will call you and you very rarely get a reply by email. Telephoned a guy today at my expense as Hilton say they can't call you back and I told him of my problem ref my maintenance fees. I paid my maintenance for 2022 in Dec 21 but it still shows on my account that I owe my annual fee plus a further $342.84 for late fees etc, etc. He wanted me to hold but I asked him to call me back and guess what???? He didn't, it's a typical response you get from HGVC. Why I pay $1500.00 per year I have no idea because it's simply not worth it. You get better service at any local hotels like Best Western or Days Inn, etc, etc.

We are loyal, diamond Hilton members. Got talked into a timeshare in Los Cabos, and we were charged 17% interest on the loan, so we bought it out. In 6 months we've been hit with a $1,800 maintenance fee and $1,500 HOA fee. Looks like these will be annual fees. We were lied to when we signed this contract, being told that the points would never lose value, and that there would only be a $1,400 maintenance fee and nothing else. When we try and book a hotel, there is next to nothing available. They have a couple days here and a couple days there, in condos that look really run down. And we just received a notification that our points lost 60% of their value, as of last month, and we have only been members for 6 months!!

If I could do zero stars I would. For 3 years I've had this timeshare and every sales person they have boasts of how you can go anywhere with your points and the reality is you can't get in anywhere you want to go. Unless you want to go to Orlando, Hawaii, Las Vegas, New York and California, most of the timeshares are impossible to book. I've complained multiple times and have not gotten anywhere at all. On top of the ridiculous purchase price, the common fees are insanely high as well and you get zero value with this company. It is fraud, misrepresentation at best and their sales practices should be illegal. I'm filing a formal complaint with the state of FL Business of Professional Regulation as they should be exposed for the racket that they are.

Hilton has made a very difficult time in my life even worse. My husband and I bought a timeshare with Hilton, but he has recently passed away. On top of grieving, I now have much less income than I used to. I reached out to the Hilton, and they have not offered any assistance other than temporarily suspending autopayments, but I was still responsible to make the payment myself every month. HOW IS THAT ANY HELP?

Frustrated and irritated, those words don't even begin to describe my experience with Hilton. My nightmare started in 2015 while on vacation in Las Vegas. I was offered free show tickets and a three-night stay at a Hilton Hotel under the condition of going to a sales presentation. The entire time my husband and I were there, we dealt with very aggressive salespeople. Both of us were shocked at this treatment, especially because Hilton is a large, reputable brand.

He had been receiving multiple cold calls from Hilton offering us a 2-night stay at their Orlando resort, so we eventually gave in, even though we knew we would have to attend a one-hour timeshare presentation. However, when we arrived, this “presentation” lasted more than 5 hours!! We were told that making a purchase would allow us to go on several vacations a year, that it would be an investment we could pass on to our children, it would increase in value, and could be sold for a profit at any time. None of this was true!!! To make it worse, we were rushed through signing the contract so quickly that they never told us that there was a specific cancellation period, that there were fees for EVERYTHING, and that the maintenance fees can increase with no end in sight. We believed that we were making a purchase with Hilton Hotels and trusted in their name and brand. We could not have been more wrong!

I bought an expensive package which is now totally worthless. HGVC would not even consider buying anything back in Trump Tower in Las Vegas. A lot of people have suggested a class action lawsuit but NO ONE that I can see has done anything about it. Does nobody have the strength and time to instigate this? Lots of people saying they would join it but no leaders in the action. For full disclosure I am from UK and cannot do it from here.

Terrible "customer service"!! I emailed to ask questions about an issue during our upcoming stay. After a few emails back and forth with Leah, I determined that my issue would probably be better handled by a supervisor and requested that it be escalated. This is when I had the "pleasure" of speaking to Edgar **, who also happens to be in the Senior Manager of Customer Care for HGV. Right off the bat he was extremely rude and disrespectful. He cut me off and spoke over me. He told me he is not in the business of giving out free stuff when someone doesn't get what they want. I called him out on how awful he was speaking to me and he told me that if I wasn't happy with what he was offering then he would just cancel my entire vacation package. I was blown away he would threaten to cancel it all.

We were so excited to see that a package was available for properties in SC and I did my due diligence. I asked the sales rep - what if I change this, how can I go to this property vs the other... all without any $ change. Well when you go to book it - you get the low end properties. Couldn't change to the other city without additional cost. Couldn't even use my $200 voucher bc I didn't go on my package trip... My advice -

Please do not do business with HGV! My husband and I have a timeshare with them and have nothing good to say about our experience in the last 5 years. The timeshare was sold to us on lies and misinformation. The salespeople made it a point to say we were not buying a timeshare; we were investing in property. This is false, we own no real property. We were promised we could sell the “property” back if we wanted to, but HGV has no program for this. There were to be no added fees, regardless of how many nights we booked, however, there always are. The sales people even promised we could stay at a resort INSIDE DISNEY WORLD, only to find out that they have nothing on the Disney World property!

I Purchased a property in Florida as an owner for 10, 300 for a weeks rental every other year. The pandemic arrived causing me to carryover points from 2019 and eventually loosing them in 2021. I put my ownership up for sale with HGVC after a loss of points from 2019. My purchase price in 2015 was for 10,300.00. I am currently being advised based a current marketing analysis that the timeshare is only valued between $1000.00 and $2000.00. I feel that this information should have been disclosed of at the time of purchase.

We purchased this sham 7 years ago. The properties are nice, no question. However everything else is a sham. If you think you can EVER talk with a human, forget about it. We basically are out $50,000.00.

Following SEVEN DAYS cannot get thru to ask one question. Tried the phone. Sent email. Cannot Chat as they've stop their chat service. The question has to do whether or not I can use my points with them for a Hilton Hotel reservation.

Do NOT sign a contract with Hilton Grand Vacation until you have read it thoroughly! The sales people tell you what you want to hear (lie) to get you to sign and then don't give you a chance to read the contract because they "already went over those things". You WILL end up stuck with something you did not actually want!!

I have never been so upset or disgusted with a company in my life. Hilton Grand Vacations is a huge, multi-million dollar a year company, so we assumed they were safe to put our money and trust in. Now I see how they make all their money! Everything is a lie and a scam with them. I should have known a free vacation was too good to be true. When I got to Orlando for my free trip, I had to go to a sales meeting. From the start, the pressure was on. Lies spewed from the first words the salespeople said. It all seemed enticing, the resale possibility since the resort was close to Disney, the savings from staying at a traditional hotel, the investment in real estate, passing the timeshare to my children. All of it was grand, but none of it was true. I can never get a reservation anywhere I want to go; I spend more on vacations than I would by staying in a hotel, and the costs constantly rise. I’ve paid well over $15k for TWO vacations!!

I am absolutely disgusted with Hilton Grand Vacations. I was attending a DOD conference in Orlando. As a Hilton Honors Diamond member I always stayed at Hilton properties if possible. This particular trip my wife traveled with me so I stayed at a resort close to shopping. One morning, while eating breakfast, a salesperson approached us at our table and talked us into listening to their sales presentation. We agreed to go and went to a resort close by.

If you choose to buy a timeshare with Hilton Grand Vacations, please read this first and go in with your eyes wide open. The first lie you will be told is that their presentations are 90 minutes long. I have been to at least 10 of their meetings and am always there for 3+ hours. The salespeople all seem fairly nice until you start declining their offers. When you decline enough times, another person will come over and try their pitch on you. All of it will be misinformation and they will leave a lot of important details out. You will not get a property. It will not have any monetary value. The maintenance fees WILL go up every year. You will never get the open availability they promise for reservations. A timeshare is not a real estate investment. Everything the salespeople say is a lie. Don’t fall for it.

I was invited by a friend to go to Las Vegas for a free weekend stay at Hilton. This offer turned out to be a bait and switch, with the key factor being we just had to attend a so called short ninety-minute presentation. The short “ninety minutes” presentation took up a good five hours of our time. I want to warn anyone about attending the presentation, they will practically harass you with different offers. One deal being better than the last deal, and all being offered “just for that day.” You won’t be able to just say “no” to one person. You are going to be met with four or more salespeople until they wear you out. You are going to feel trapped and starved in a room by yourself with no one to call since there is no cell service available.

HGVC is the worst company I’ve ever done business with! I have been an owner since 2018 and I’ve only had headaches to show for it. My husband and I were lured in with free trips under the condition that we go to a presentation. It didn’t sound like a bad trade-off at the time, but I wish we never went. The salespeople are shady and will say whatever they think you want to hear. One of the main selling points was the fact that we were investing in a property. We later found that we don’t actually own any real property, we purchased points. Then there was the promise that the value would increase. Please, do yourselves a favor and research how much timeshares are worth BEFORE you buy one. People sell them online for $1! That means all the money that’s been dumped into this is now a complete loss!

I don't know if my characters are limited again so in summary: The HGV tour was longer than 2 hours. Originally in Chicago when I purchased the package was told my husband did not have to attend. On a RECORDED confirmation call I was told my husband had to attend but could wear ear buds! (Our representative was GREAT, this is not a reflection on her at all.)

As a HGVC owner since 1999 - their beginning and stupid enough to buy more - we still cannot get into many areas that HGVC own for us to utilize. TERRIBLE company - and the worse is your can book condos online for cost but as OWNERS paying thousands each year we cannot book any - such as: Hilton Head, SC; Charleston; and many many others, yet they will call you to buy more or PAY to stay...wow - what a con. We are very sorry we bought and would love to sell and get out from under HGVC. Our contracts were paid in full day we bought, very disturbing - DON'T BUY. -

Went to presentation in Las Vegas and received $200 rebate. Stayed at Hilton in Savannah for 2 nights and did not get rebated as promised. When I called they hung up on me. No one ever followed and Complained with no response so far.

Be careful when dealing with Hilton Grand Vacations, don’t believe anything they say! The primary reason for my wife and I buying our timeshare is that we were told it was a real property purchase with a deed and mortgage. Our sales rep specifically said that it’s an investment with a constantly increasing value. Down the line, we found out that there is NO real property attached to a timeshare, let alone any value. When we made the purchase, the reps also neglected to mention the annual maintenance fees or the fact that they go up every year. We also found a clause in the contract that says the timeshare and the maintenance fees would automatically revert to our daughter upon our passing. There is absolutely no way we would have even chosen to burden our daughter with a large debt.

This is a sales gimmick of HILTON hotels. BAIT and SWITCH appears to be their Modus Operandi. When I booked a room in HILTON Hotel in Columbus, the operator transferred me to HGV (Hilton Grand Vacations), without any solicitation from me. A sales man from HGV introduced himself to me as an employee of HILTON GRAND VACATIONS, and stated that, as a special Hilton Honors member he is doing me a favor by offering this HGV grand deal that included hotels in Hawaii. He even took my money for a 4 day stay in MAUI, Hawaii. THIS IS AN UNSOLICITED OFFER MADE BY HILTON. They agreed for an arrival date of 2/2/2022 for 4 days stay.

When the Covid-19 pandemic hit, my husband and I were offered a stay at Hilton Hawaiian Village for a great price, on the beach, full of shops and more. We had even bought extra days because we were so excited to stay at the resort. We received several confirmation calls before our departure verifying everything and it was all PERFECT.

There is nothing “GRAND” about Hilton Grand Vacation. Please save yourself the headache and money it is going to cost you and you will certainly not benefit from all the “expensive bill” that they offer. Their salespeople are sneaky and deceptive, one of whom even commented on a shared ethnicity of her husband and showed family pictures to gain my trust. She spoke quickly during our timeshare presentation and made sure to gloss over important information that should have been disclosed for our purchase. When it came to the numbers, I told her that I had little interest but would possibly consider a low point package.

Please save yourself a headache and do not do business with Hilton Grand Vacations Club. I have been an owner since 2019 and I wish I had just walked away from the presentation. When I checked into the Flamingo in Las Vegas, I was immediately approached and offered discounts on all kinds of things and free show tickets for 3 shows if I just watched a presentation for an hour and a half. This turned out to take up HOURS of my family vacation.

In 2017, my wife and I became owners with Hilton Grand Vacations. We were lured into a sales presentation and immediately pressured to make a purchase. Any time we declined, we got cycled through to a newer, nicer salesperson who offered a better deal. Eventually we made a purchase but unfortunately, every selling point that was used to tempt us were absolute lies.

The staff at Tuscan Village are attentive and the hotel amenities are great. The Vineland area around the hotel has plenty of varied restaurants and Disney World is only 15 minutes away. Would recommend!

We went for the vacation club stay. The hotel was great. The timeshare meeting was bad. We spoke to Shonte ** and his supervisor for three hours. Shonte was rushing us because he had a birthday dinner to get to. We told him we were undecided and he offered to hold the membership until we got a chance to crunch the numbers properly. We gave a $500 deposit and asked repeatedly if we would get the deposit back if we decided not to go forward. We were told many times that we could have our deposit back.

For a company called Hilton GRAND Vacations, we thought there would actually be something GRAND about it. Their salespeople are sneaky and deceptive, one of whom even commented on a shared ethnicity to gain our trust. She spoke quickly during our timeshare presentation and made sure to gloss over important information that should have been disclosed for our purchase. When it came to the numbers, we told her that we had little interest but would possibly consider a low point package. She relentlessly pressured us into buying a higher and more expensive package for enough points to vacation in NY, to the point where it embarrassed us and we felt awkward.

It is impossible to reserve USA beach sites. I would like to book and am told I should go online at 12:01 am to reserve three days. If I want a week or two, I will need to go online at 12:01 am every night after to reserve one night at a time! How ridiculous! I was not told how difficult it would be to book our favorite, local locations. I am hugely disappointed. I made a huge mistake purchasing a timeshare. Please beware and don't fall for the pitch.

We received an offer for five days four nights at one of two HGV resorts for $99 per night. We would have to attend a two hour timeshare demo, but it was a great deal. We took the offer and booked at the Myrtle Beach resort. Our vacation was lovely. The room was nothing special but nice. Ocean view. When we went to the demo my husband and I had a deal beforehand - no no no. We won’t buy. We had not been on vacation in a few years due to some hardship in our family, and this was a much needed getaway at a price we could afford. Let me tell you- they will try to make it seem like the best program ever. Do your homework. Read reviews. We were open up front- we are not buying. We cannot afford to add this to our budget. We are being fiscally responsible.

In 2018, I was looking to book some rooms for a family reunion. I chose to book with Hilton Grand Vacations because we would be able to have a kitchen area, more space than a traditional hotel room, and we believed that we would have the same experience as we would enjoy at a Hilton hotel. When we arrived at the resort, we were informed that we needed to attend a “brief” sales presentation to utilize the resort amenities. At this presentation, I was told that this was a real estate investment, but a decision needed to be made immediately as it was a limited-time offer.

Hilton Grand Vacations called us to offer a free stay at our choice of locations and a free cruise just for sitting in a 90-minute presentation. We thought it was a good idea, plus we get a free stay in Orlando, so we decided to check it out. We thought they would give us a room at the resort because that, to me, would be the best way to showcase the resort, but instead we were given a room at a Hilton affiliated hotel.

Gross misrepresentations when making sales pitches. Most decent hotels are never available despite their false claims, only the very low-end ones are allowed as options (e.g. Garden Inn). Imposes all types of extra charges when one actually tries to book a hotel. It is very poor value compared to simply booking a hotel the regular way, such Hotels.com or Booking.com, etc. A sleazy organization.

We checked in around 4 pm by 8 I was having allergy attacks. By 11 these allergy attack became Asthma attacks. I went to the front desk to tell them I was having trouble breathing. No help or offer to call for help. By 2 am we left to go back home because I was so sick! Had to go to the emergency room the next day. Been sick since along with 6 hours of driving, money wasted, no help, and a ruined vacation. THEY wouldn't even refund me! My bad though, should have called the ambulance while on the property. How does this company have so many people call you and bother you to get there but no one calls to see if you are okay!

Hilton is a rip-off! I bought 15 years ago. It use to be worth it. Now they charge for everything. Seats at pool can't bring cooler. If you are staying g in timeshare you have to pay to use the hotel. It use to be included. $24 for a hamburger. $4 glass of tea that no one refilled.

DO NOT allow yourself to be talked into doing one of their sales pitches. They promised us gifts, but once we refused to purchase, they became nasty and refused to give us the gifts. They then refused to allow us to speak to the manager. This is a horrendous company and their high pressure sales tactics are really counter-productive.

In September 2018, we were staying at the Hilton in Manhattan when we were approached in the lobby by an employee offering us a $300 credit on our bill if we were to attend a short presentation on the different Hilton offerings. We felt that this was worth our time, so we accepted the offer. When we arrived at the presentation, it was actually a high-pressure timeshare sales pitch! For hours we were told that these points could easily convert into Hilton Honors points, could be used to book rooms at the same Hilton hotels that we already frequented and that we were making a real estate purchase that could be resold at a profit later. None of this was remotely true!

I CAN'T BELIEVE HILTON HAS LOWERED THEIR STANDARDS. I am convinced that if Budget Inn or a motel had a grand vacation package it would be two times better that what I am dealing with right now. Please if you get an offer for a stay at a hotel do not do it. We book a stay in Hawaii for over $850 and the HGV group put us in a hotel that is located approximately 2 miles away from the Hilton Village Resort. What they did was they pick a nearby Hilton and added the word Resort to the end of it and tricks begin.

We first became familiar with Hilton Grand Vacations when we received a call offering us a free trip to Orlando if we were to attend an hour long sales presentation. Since our daughter lived in the area, we decided to accept. On the day of the presentation, we were kept in that room for over 4 hours! We met with multiple members of the sales staff and told them over and over that we were not interested in purchasing, that this was more than we could afford, and that we would revisit the decision at a later date. We were told that this was a real estate investment, that we would be able to travel to locations all over the world while saving a significant amount on travel, and that once the loan was paid off, we would be able to sell this at a profit. NONE OF THIS WAS TRUE!

When we received a call from Hilton Grand Vacations offering us a stay in Las Vegas for a reduced rate, we thought it was a great idea. When we arrived at the required presentation, we were told that we could leave this to our children in the future, that this was a deeded real estate property, that we would be eligible for reduced rates on all Hilton rooms, and that if we ever wanted out as timeshare owners, we could sell this back to HGVC. They even added a first right of refusal on the buyback option. We now know none of this is true! While our children CAN inherit this, what they really would be getting is the continuous obligation of increasing maintenance fees. This is not something any parent wants to give their children! When we have tried to book rooms at the “reduced owner rate” we have learned that this is always full price – sometimes more than you can find the rooms at sites like Hotels.com.

When we received a call from Hilton offering us a discounted 4-day trip to Orlando if we were to attend a short presentation, we thought it was a great offer. Instead, we spent over half a day in a high-pressure sales situation where we made a purchase solely because we felt like it was the only way we could leave. Since becoming “owners” with Hilton Grand Vacations, all we have are disappointments. The points are impossible to use, there is no value, it cannot be resold, and we cannot rent out the unit for income like we were told.

I had an overall great experience with Hilton Grand Vacations. I did not buy their product or service. I just said "NO" and that was it. I completed all the requirements for the sales presentation and walked away. From the beginning, the salesperson that I spoke to by phone told me several times that I must attend the sales presentation in its entirety. The salesperson even stated in numerous times on the follow-up confirmation calls. It seems that a lot of folks jumped at the idea of a cheap vacation and never read the fine print or let themselves be talked into something they could not afford in the first place.

When I called Hilton Honors to book a room for a trip, I was asked if I wanted to receive a discounted trip to Orlando. The only catch was that I needed to attend a brief presentation with Hilton Grand Vacations while I was there. We agreed and when we arrived at the presentation, we had our four kids with us. This was NOT brief! We were in that room for more than 4 hours!!

When we were offered a discounted stay from Hilton Honors if we were to attend a timeshare sales presentation, we decided to accept. When we arrived at Sunrise Lodge with our daughter, we attended the required presentation that was nowhere near short. It took almost an entire day! They told us that by making this purchase we would be buying a piece of real estate that would build equity and could be willed to our children. They neglected to mention that there were maintenance fees associated with ownership, that these could increase every year with no cap, the interest rate on the loan, or the true cost of this purchase.

Please think twice before deciding to own Hilton Timeshare or upgrade. I would love to share all the crazy stories and lies we heard but basically it is a joke. Unless you want to go to one of the same 3 Orlando resorts over and over it is literally impossible to get in to other resorts they show you. Our last experience was with Kathy ** in Myrtle Beach. We really thought we could trust her and she understood our frustrations. Basically they tell you lies to get you to upgrade then once paperwork is signed they keep telling you to be patient getting reservations at resorts outside Orlando. Please step back and take a minute before signing paperwork.

We first visited Hilton Grand Vacations as guests of my sister-in-law. When we arrived, we were told by Hilton Grand Vacations that there was a mandatory sales presentation we had to attend, even though we were not owners. We thought this was strange but agreed since it was only supposed to be an hour. The amount of pressure we felt during this sales presentation was no joke. Hilton’s salespeople are schooled on how to push people into buying. It is as if the only way out is to give in just to get out of there. We spent close to 8 hours listening to them tell us that this was a real estate investment that would increase in value & our kids could inherit, that the resorts were private, a representative who would assist in planning trips and that we would be able to travel anywhere at any time.

I have been a Hilton Honors member for years, and very dedicated to Hilton I might add. Last year we booked a 3 night stay in Las Vegas but had to cancel due to Covid. No refund but could reschedule for a later date. Well trying to rebook has been a complete headache. Finally found dates that the airfare is affordable, but no rooms available at the hotel of our choice. Oh but I can upgrade for $75/night! NO THANK YOU. I can book a handful of hotels on the strip for cheaper than this "awesome deal" they offered me. (With no timeshare presentation to have to attend.) Just airfare alone has already cost me a lot more than our original booking. If this is how they treat their guest I no longer want to be involved with Hilton.

We have been owners for 11 years and in that time have used our points to travel to Bermuda, Hawaii 3 times, Austria, Montana, New York City, Myrtle Beach and just booked a week in New York and Las Vegas. We also can to go to the New resort in Tahiti in December! We have never had a problem finding properties available and even if we have used RCI points, the places have all been fantastic. Yes, they try to sell you more points, different property,etc. They are a timeshare company. That's what they do. We are happy with our membership.

We have been owner for over 10 years. I once worked for a company that had a division of timeshares, and was told never buy a timeshare if you don't plan on using it. If you buy a 4 day package for 199 you should expect to get sold something, no free lunch. After reading all the reviews here, it is clear too many people are naive when they sign up and expect that they are due a cheap trip with no strings, and no pressure. Having said that we bought at the Hilton Club in New York and used the points every year. The year before last and next year we traded into The Crane in Barbados, a fabulous resort. Also we are looking forward to going to the newest resort in Charleston, SC in November. Between the Hilton Honors program and the Hilton Grand Vacation ownership we will never pay for a hotel or resort for the rest of our lives. We are happy because we knew we wanted what we bought, pressure was not a factor.

Wow, where to start. I bought into this thinking it would be easy to use and we could vacation at all these great Hilton locations. WRONG! It's nothing like they tell you. Six years and I haven't been able to get into a Hilton location that I wanted once! I even waited until midnight for a solid week trying to be the fastest person to complete the registration for a location (9 months in advance), and when I did suddenly get one, it got taken from me before I could enter the credit card info. Less than 15 seconds!

I called Hilton Honors to make a reservation, when I was done they transferred me to another line, did not know it was Hilton Grand Vacations, was never told it was a time share scam, was told it was a deal for future travel at a discount, even told them the Hotel I wanted in New York, he said I could do this, never mentioned a tour or commitment. Very disappointed in Hilton Honors for doing this, currently waiting a refund for lies they told me. Do not accept deals from Hilton.

On April 28, 2021, Wednesday, I called Hampton Inn in New Smyrna Beach (386-898-9444) and made reservation for two days with our dogs. After the reservation, the person asked if I would hold on for one of their big promotions. I agreed, since we are looking for somewhere to go on vacation w/o the dogs. He transferred me to Hilton Grand Vacations where a female agent spent half an hour explaining they had a great package to a number of their resorts, 4 days & 3 nights. Normally it would cost over $900 but if we would take their tour which runs about 2 hours, it would only cost $199 plus tax. She asked me which resort and out of about 10 she mentioned I told her Hilton Head, SC. as we had never been there. She told me she would email me all the specifics after our call including our confirmation number and our reservation number. We had 18 months to decide on a date.

We had been members of Hilton Honors for several years when we were contacted and offered a free trip to Las Vegas if we were to attend a 2-hour presentation about Hilton Grand Vacations during our stay. Who would say no to that? When we arrived at the presentation, we quickly learned that this was a high-pressure sales pitch. We told the staff countless times that we were not interested in making a purchase, yet they continued to pressure us for well over 4 hours.

We received a call from some Hilton Grand Vacations reps in 2015 offering us a low-cost trip to Las Vegas if we were to attend a one-hour timeshare presentation. This presentation turned into a four-hour ordeal, where we were pressured to the point where we felt that our only option was to make a purchase so that we could leave and enjoy the rest of our trip. In the past five years, we have been coerced into making two additional purchases. Every time, we are told that the next purchase will correct the issues and problems that we are experiencing with our membership. This has never been true!

Buyer beware. The vacation package to Las Vegas, Myrtle Beach, or Orlando seemed good. 3 nights/4 days for $225. They failed to mention there would be an upcharge for weekends in Vegas, summer months for Myrtle Beach, and holidays for Orlando. Plus they will try to push you into a timeshare. That information was not disclosed to me over the phone when I bought the package. Now they are refusing to give my money back and they still haven't called me back about my complaint. I got off cheap in the long run but Hilton Hotels went down a big notch in my book.

I was contacted by phone about a 4 day/3night vacation package. I asked many questions about the package, because I assumed it was a scam or a timeshare opportunity. Because I have been contacted and participated in a timeshare presentation I told them that my husband couldn't get off work to do the vacation with me. They told me over and over again that he didn't have to be there. I told them that I had not experienced that in past timeshares. So I purchased the vacation. I was also told that once I was at the hotel I didn't have to go to sit through the whole presentation. I had already purchased the nights, I just won't get the $200 voucher. I purchased this quite a while ago, but due to covid they extended the vacation offer. The last time I called I was told not to worry about the vacation, it would be extended.

If I'd read reviews before purchasing maybe I'd not have gotten sucked in. I've read through a lot of these reviews (since buying in) and agree with all the discouraging reviews. I have been dealing with them for over 4 years now and it doesn't get any better. You can't sell it and if you do it's not worth half of what you paid for it. Transferring points is tricky and they told me I lost 7200 point because I somehow transferred 2020 point at the end of 2019 instead of the 2019 points that I intended to transfer and ended up losing. When I called to look into it they offer me a small fraction of those points (1400) to use with RCI if I paid a conversion fee of $250.

I went to the Orlando Hilton Grand Vacation Club (HGVC) property at Las Palmeras for 4 nights in FEB 2021. For the king suite room, it was nice and the deal was great. For that, I thank HGVC. Bottom line, though they will tell you it isn't a timeshare, it pretty much is. They make the minimal changes necessary to call it some other clever term. You are joining a club based on buying partial ownership to their properties and it has lots of hidden fees and rules.

We have HGVC timeshares for the past 10 years and we never used them as they are available always, we purchased for $25,000 and yearly maintenance fees of $1400 and you have to sell by less than 50% of the value. Please do your diligence before buying any timeshare. I wasted all my $$.

Buckle up! Wife and I were young and impressionable at 26 years old. Got a cool trip in Vegas paid for and had to go to the presentation. It lasted 5 hours. We had no money but the concept was cool to us. We honestly said no 4 times. Each time they came back with a lower package for us. We had no money. “It is cool but we can’t afford it” we kept saying. We finally said yes to an every other year points system. Mostly so we could leave. We financed $15,000 and got 3,400 points every other year which equates to a one bedroom for a week not in high season.

We tried to get our money back because of this covid crap and they shut us out and basically told us to suck it up. We wasted two hours of my time on my birthday to get treated like crap!! They were very pushy to sell us something. Would not recommend this program to anyone. We did not wish to travel after this and still denied our money back. Very rude on the phone as well. Very upset with the way I was treated.

Go on the low cost vacation. Listen to the presentation. DO NOT sign up for a timeshare package. Don't do it. The salespeople are very knowledgeable and extremely persuasive. They're good at what they do. Don't give in. The package they're offering sounds good when you're listening to the presentation, but in reality it is a waste of money. Between the yearly (extortion) fees and the interest on your loan you are better off booking a condo on your own. Keep in mind that the loan you take works like a mortgage where the bulk of the interest comes out on the front end. If you do purchase a package, try to pay off the loan as soon as possible. I'm trying to sell my timeshare. If interested I'll give it to you cheap!! ;-)

I have included my statement to The Better Business Bureau (BBB). I highly encourage everyone else who has had the same experience with Hilton Grand Vacations to do the same. The sales department lied about contract. We are continuously finding out more and more lies as they impact us financially. High Pressure/Deceitful Sales practices: Lied about club points never expiring at the Elite level. They changed contract terms without notice, but said there would be notice if any policies would change. They said that we could use this for Disney properties, which is only partially true. They did not allow enough time to read the ridiculously long contract and said that if we left before signing the contract (as currently written, including Incentives) it would be void.

Beware. Sold as an excellent offering. Worthless with an annual maintenance scam that sucks more money out. Avoid falling into this trap. Disreputable and dishonest, amazed it's linked to Hilton. They should be ashamed.

They will lie to you to get you to sign on the dotted line! DO NOT SIGN UP WITH THEM!!! Timeshares are a scam. They will play on your heart strings about life long memories made on vacation but what they don't tell you is what those memories will COST you over the long run. And the cost will always increasing higher and higher and higher. They will nickel and dime you for every tiny little thing. It is obnoxious to even visit. They will tell you that your family can inherit a paid for timeshare. That is a LIE. They are inheriting a debt that will never be paid. Do you really want to leave a debt that never can be paid off to your children??? Trust me and just stay away.

I accepted an offer for a promotional 3-day stay so that I could take my daughter to Disney World. When I arrived at the sales presentation, I told the employees repeatedly that I needed to get back to my daughter so that we could go to Disney World like I had promised, but they would not stop pressuring me into a purchase. I finally gave in so that I could get back to my daughter and not ruin her entire day. Since that day, I get constant calls asking me to upgrade my membership or attend a presentation to learn how to use the membership. This was the worst decision I could have made and its never-ending! Do your research before doing business with this company.

How I wish I researched HGVC before going to a sales meeting. We purchased one year ago and when I contacted them to buy it back, they will help resell it at a 90% reduction, with a min $500 fee. They tell you they will buy it back at the closing but don't mention it will be for pennies on the dollar. I don't know how these salesmen sleep at night ripping people off on a daily basis. This company should be put out of business..a total scam. The Hilton name means nothing but scam. DO NOT BUY FROM THESE THIEVES.

When we accepted a call from Hilton for a low-cost vacation, we thought it was a great idea! However, when we arrived, we spent half a day in their sales center being pressured into buying a timeshare. They sold us on all of the amazing places that we would be able to visit, yet when we returned home we learned that what we actually purchased was usage of the third week in February in South Carolina. This was not what we asked for and had told the staff many times that we did not want to visit Myrtle Beach a second time, much less every year. All the amazing places we were shown were only available if we paid additional fees over what we already had put into this. We feel like we have just wasted money, and no one will help us resolve this. Do not believe the lies!

We have had nothing but horrible experiences with Hilton Grand Vacations. We were told that we were purchasing a piece of tangible real estate that we could sell at any time. Imagine our surprise when we went to do so and learned that there was no value to what we owned. This is not the investment property that we thought we were purchasing; it is just a liability from which we cannot escape. We have tried multiple times to speak with them about resolving this, but they have terrible customer service. Please beware of making a purchase with this company.

Bought the 4 night package with the agreement I would be staying at Elara, when the reservation was confirmed it states "Trump International". They now claim they don't have inventory at Elara. They have backed out of their commitment for a 4 night stay, do they really think I am going to buy a timeshare from them?

The best way I could describe this is a money pit. Over the 3 or so years that we've owned we've never used it and really don't plan on it. Those meetings are whirlwinds. I'd advise anyone under all circumstances to skip them if possible. Don't accept any gifts, don't even accept the invitation. What makes me laugh at the whole thing is how desperate these people are to try and get you to sign up. They will say and do whatever you want to hear just to get a signature.

We purchased a package with this company. We were rushed through the sales completion process. We were told that we only had to pay what came out of our account monthly. That was a bold faced lie. The property was purchased in December we were charged maintenance fees for the whole entire year, we were charged an additional fee for activation and charged a membership fee that we were not told about. So here I am staring at a 1700 bill and we are currently in the middle of a pandemic and can't even use the timeshare. I called and was told well our properties are open so oh well. I asked how come I was charged maintenance fees for the entire year and the sale did not finalize until December. They said that is the fee for starting up. This has been a constant money pit.

HGV lied to us when we purchased our Timeshare. At the time it sounded so good but after 5. Months into it we realized we just got ripped off for about 42,000. We can book anything, they charged our down payment on a credit card we didn't ever take out and the list goes on.. I called them to address my problems. They pretty much said "too bad, you're stuck with it". We did our research on how to get out and couldn't find a exit company with a lawyer that didn't cost less than 8k. I had a friend at cheych that told me about a firm in Nashville called Timeshare Debt Release and that they helped them with their timeshare with Bluegreen. So we gave them a call and they got us out. It took 6 months but we are out. I'm so upset with HGV for putting us through this. I've learned my lesson. I will share my experience getting out if you want to email me **. Good luck. Good luck.

I have always stayed away from TimeShare promotions as I do not like to be lectured for 3 hours while I am on vacation. I was on Hilton Honors website and needed some help from customer service. After I was done with customer service, representative send me link to vacation promotion and I thought due to bad economy they are promoting their main hotel business. When I clicked on the link first page had choice of the location like Vegas, Miami and other place and second page I was giving my info and credit card. There was absolutely no mention of attending any presentation or my booking was final and not cancellable.

I bought the original contract just a few years ago in 2018 and then upgraded with two different sales staff members and they made this whole process sound like such a piece of cake. I was thrilled that they were so accommodating at trying to work out the best option for me at the time. Any reluctance I showed was met with the most warm and affirming comments that I was making a great financial decision. The second meeting I had, I didn't really know what I was getting into. They always say it's "one day only."

Wife and I attended a sales presentation which started nice. Everything turned ugly when after 1:15 hrs I told Richard that I wasn’t interested. The tone instantly changed and he insulted me and told me that my wife deserved better than a husband looking for a cheap vacation. He said, "I’m not here to be your friend but to sell you a vacation..." Anyway, I absolutely refused every offer and the attitude just became hostile. I am a master salesman and have had plenty of rejection but always treated the people with dignity and respect, obviously, he never learned this...

High pressure sale for a product you will live to regret. If you take a tour because you wanted to save money on a stay, do yourself a favor and do not buy. They will push and push until you cave. It's like being waterboarded in a foreign prison, but I'm telling you don't do it. When we bought one big selling point was that you could convert unused point to Hilton Honors points. They have been doing away with this. They try to sell you on converting the points to RCI to use. What a scam that is! Using the points with RCI is such a crap shoot. One facility will be beautiful and another will be motel hell.

In November, I agreed to visit one of their sites (paying a fee) to consider buying a timeshare in this program. When our state, and the location we were to visit, went into lockdown, they assured me that I would have until the end of the year to rebook. Subsequently, they have called and tried to coerce me into a "better" deal so I won't have to pay more or lose my payment -- yes, *Orlando* in *July 2020*, at the peak of the public health crisis. When I said I would not consider it, their representative hung up on me!

I have been getting the run around far too much and too long from Hilton Grand Vacations. This company should be ashamed of themselves. We have been fighting them tooth and nail trying to get out of our contract but all they ever do is deny and ignore us. My husband, Adam, and I work very hard to keep our business going and this has become nothing but a waste of time and headache for us. Between my husband and I, along with the help of my father, we've researched results about our timeshare to see the cost of a vacation versus having a timeshare. We were astounded to find out that it is a lot cheaper for us without a timeshare!!!

I purchased a timeshare with my wife and were told that we would be able to boom vacations everywhere. This is not the case. With COVID 19 we have fallen on hard times and reached out to Hilton to see about reselling our timeshare since we cannot afford it any longer. They told us it was out of our hands and since we weren't new customers they could not help us. You would think a large company probably taking in all the bailouts from the government they would be willing to work with its clients. I see they are not. I will seek legal representation to get out of this timeshare ownership and never recommend this company to anyone.

Don't ever buy one from the presentation, these timeshares are worth zero! You can get them for $1.00 at eBay! Don't fall for their package deals and the Hilton Honors reward points. If you want to stay at any of their HGVC Hotels book at sites like Expedia or any other online. If you are dying to buy one buy them at eBay or similar site, research the seller of course. Some timeshare resale companies actually resell them in eBay!

I purchased my timeshare back in 2013 with Hilton. This is a buyer beware notice because all they ever offer me for availability is where I purchased in Las Vegas. All while knowing I have a family, the sales team in Las Vegas admiralty told me how easy it was to visit anywhere I wanted to in the world. The huge disclaimer - you can't book those locations, ever. I've gone as far as researching Hilton locations. I would want to take my family around the country in the past and see plenty of availability but as soon as I try to with my timeshare contract, there is nothing but Las Vegas. I've learned the hard way that this is some sneaky business tactic to sell high and provide no usable service. I've called, reached out to resales, and written to the company trying to voice my confusion and frustration with this booking discrepancy. They have never helped. Not once.

We were duped. We were told we could go “anywhere”, any time. And “this is not a timeshare’’. NYNY is easy to book... One month after we signed up, my husband had a stroke, he was not able to fly. I tried to rescind, told “that’s too bad”, stay in a local hotel. I was told as a “new owner”, it would take awhile To”figure out the system.” I can’t get into anywhere. Every time I call, I do not get treated well. I paid off "the mistake’’ in November, still no deed, I called multiple times, told “it’s because of Covid’’...November.

After over 30 years at this Hilton Sanibel cottages location one of my units had a lien put on it with Huge legal fees after they said I was 60 days in arrears for yearly dues. I had sent two checks for two units and only one cleared. I asked they respond as to what happened to my second check?? No answer just a lien on my unit. I paid the $1600.00+ for the dues but we are locked out if we don't pay the lawyer $278.00 for his letter. The management has always been snippy and seemed to think we work for them instead of them working for us. I would look somewhere else for Sanibel accommodations. They don't really care about the visitors as most have been coming so long they don't think they have to make an effort.

So today, I cancelled our reservation due to Covid and the location where we booked our stay is where national guard has been put in place. The cancellation wasn't the problem, much smoother than expected. Then they tells me about the great offer on their Hilton Grand Vacation since I was a member and how I would receive 500 points at the end of the call. After 25 minutes of repeatedly telling them I'm not comfortable about making any kind of reservation with a credit card due to the uncertainty of everything this year. I had to hang up because they put me on hold while being able to hear this representative talking about the Airbnb he had booked with his colleague. I guess by not finishing my call, they didn't have to give me that 500 points. So don't get fool by their scheme!

We did the tour and listened to the strong sales pitch back in January 2020. They supposedly gave us a great deal to stay at a Hilton property near Disney Springs. Upon checking the rates, we actually paid the going nightly rate for that particular stay. No biggie as they had promised a cruise and 25,000 honors points for attendance and listening to the pitch. While they did give us a cruise voucher prior to us leaving, we have yet to receive the honors points.

Hilton reservations forwarded me to the site selling time shares, only fronted it by saying enjoy a 3 night stay for 2 night cost. Never mentioned it was for sales of timeshares. Asked to have an email sent immediately to go over the agreement, it arrived 3 days later after another phone call. When trying to cancel went through 3 transfers on the phone and an eventual dropped call. Will now go through credit card company to dispute charge.

The simple fact is they straight lied to us about what we would get with our membership. While they give you 10 days to rescind it took them more than 10 weeks for us to get access to the product and discover we had been lied to. We are desperate and financially we are being crippled by the ongoing expense. What can we do?

We bought a Hilton Timeshare 2 years ago. We figured out real fast this was a scam and everything they told us was a lie. We finally got fed up with it and hired an Attorney based firm out of Nashville called Timeshare Debt Release. We still had 8 years left on our loan and maintenance fees were going up. They got us out in 8 months and now we are free. Best decision we ever made was getting out.

I went on what I thought was a fair deal vacation to Myrtle Beach with the agreement my wife and I participate in a timeshare presentation that was going to take approximately 2-hours on a Saturday morning. I did have to pay for my room up there at a Hilton Hotel, the rate was reasonable, I paid for all my food and transportation, so this was not a something for free deal.

Went through the glitzy process in NYC. Was led to believe that we would have a LOT of options and almost no fees, and the exact opposite is true. Not sure how this is happening but I am getting the billing statements way after they're supposedly sent and they're constantly adding late fees and interest for payments I didn't even know were due. And in less than 30 days they send to collections. I would write off the loss and get rid of it if I could. Have never had a worse experience with any purchase.

Worse Decision I ever made, The small details they don't tell you and how they tailor what they show you based on the questionnaire you fill out in the beginning, Example if you select Hawaii and International travel they will show you only Hawaii and small base in UK. There are no Hilton Timeshares in Paris, London, Amsterdam, Greece or places people frequent just an FYI. One property in Miami? Imagine that. Most of the Timeshares in Asia and Mexico. I was told I could go to Dubai because another sales rep had went, there isn't a Timeshare in Dubai? The amount of money you pay monthly and in maintenance fees there should be a timeshare in every US State. Then they show you how you can use your points in RCI, yes you can at a $200 transaction fee. In addition to the fact that you will have limited access to RCI Gold Star properties that are new and/or renovated.

It was a nightmare trying to book my dates. Their reservations department is horrible. They employ the rudest and most inflexible people. Every request is answered with a no. The accomodations were dismal and not at all what the original salesperson described. I don't understand how they are still in business. My recommendation, go to Expedia and you'll find a better deal in your own terms.

My husband was diagnosed with renal failure after a silent heart attack in 2016. We purchased timeshare points in 2016. They gave us about 14000 bonus points for purchase. It was to be a trip to Vegas and Ireland for us. My husband got very sick just a couple months after purchase. With dialysis 3x a week, life hitting us hard we never got to take those trips. HGV took those points at the end of 2018. I spoke to them over the phone and was refused. After visiting Orlando again to try to redeem at least the points to Ireland for the purpose of my husband's ashes. Ireland was one of our dreams. I was refused unless I changed my contract with them which would have me owing them more money of course. I really feel after my husband's last $20,000 was spent with Hilton that they have not honored his memory at all. Just ripped us off. I do not appreciate how we have been neglected by Hilton Grand Vacations. And I am sure neither does my husband.

While booking a United Airlines flight I was asked if I wanted to hear about a Hilton Hawaiian deal. I said ok as I go to Hawaii annually. The friendly salesman offered a great deal at one of many properties including my favorite. I said I was only interested if I could stay at a specific tower at the Hilton Hawaiian Village and he said yes, and said I would have a car and could book anytime in 18 months. So I tried to book 10 months in advance of my planned trip and was told that property was not available those days and didn’t include a car. So I said my dates were flexible. Well it turns out there were no dates at any time on their schedule-the whole year. They are still advertising.

I was conned into their vacation package for a stay at Myrtle Beach followed by a Royal Caribbean Cruise. After I booked the package I went online to read reviews and was shocked at how many bad reviews were out there so I proceeded with caution. When I went to book the Vacation they told me that June, July and Aug were blacked out from my "Summer" Getaway package. I told the representative I was never informed of this and told her I would call back so I could read the fine-print on my contract. I found nothing. I called back to cancel and they said it was non-refundable but they would be happy to book me during those months for an extra $200.00... there we go! Exactly the type of thing everyone else is complaining about and it is funny we all tell the same story but during a different part of the trip.. all these hidden costs they don't tell you about.

Sorry to hear about all these bad experiences! My wife and I went to a "sales pitch" while renting a nice condo so we could get a deal on a luau and other stuff in Hawaii. My mom had RCI growing up and liked it but my wife was super skeptical. I wanted to listen and see what it was all about. The sales guy was super nice but also super cheesy almost like a self help type of guy. Anyway they are for the most part honest but there's so many little fees and things, you'd have to spend all day there to sort it all out. Not my idea of fun while on vacation. Also, the loan they offer you is like 13% so clearly this is a risky investment and if there is a downturn in the economy and people can't pay their loans, it's going to be a disaster.

In December 2019 I was trying to pay my hotel fees ahead of time at Hilton Squaw Peak in Phoenix, AZ. The receptionist said that I had to call during the day as the finance office was closed. My call was then re-directed to Hilton Grand Vacations. The rep was very pushy. I told him that I had only called my hotel to pay ahead of time and was not thinking of another vacation at this time. Anyways, he convinced me that I was getting such a good deal, so I signed up. I was under the understanding that I had within a year to book my three night stay in Las Vegas. I paid an initial fee for the vacation in December. Well, today I checked my bank account and they had withdrawn $100. I was shocked! I had no knowledge that this charge was going to occur. My rent check would not go through as I had no sufficient funds, due to their charge.

My family and I are so dissatisfied with Hilton Grand Vacations. On top of an already lackluster experience, their customer service is on a whole other level. We have been trying to speak with the company for months about how unhappy we are as timeshare owners and NO ONE ever answers our calls. No one answers our letters. The only calls we get are from people trying to get more money or trying to get us to upgrade. After the experience we’ve had we refuse to dump any more money into the greedy hands of HGV. We were pushed to upgrade to elite status for all these great added benefits including no booking fees. It turned out that was a lie. Every time we try to speak to Hilton about it, they push it off as if it was our “fault.” This company takes literally no responsibility and never makes it right.

If you have the money and you are a habitual traveler then you will come out even. Everybody else stay far away from this scam. You pay your loan or purchase your level of ownership. Then you pay an annual fee. Then you pay for everything you do. Online booking fee, that's complicated so you call for booking, that cost even more money. Transfer points pay, move unused points you pay, oh and you could only transfer them ones. You forgot to move them, you could reclaim within 30 days, 300 plus dollars. We offer an autosave option you pay between Jan 1-Mar 31.

Some fast talking, slick salesman talked my wife into buying a hotel stay in Orlando which she will never use. She was making a reservation for another hotel and was asked if she wouldn't mind talking to a salesperson. She said okay and he talked her into donating to this company. She threw away $233.

Hilton Grand Vacations sounds so great during their sales pitch (we have been with HGVC since 2014 so we have a little experience). You have your "home week", but you can "stay anywhere you want"...that's what they tell you. Right. What they don't tell you is that unless you love Orlando and Las Vegas and want to stay there all the time, good luck in getting reservations at so many of their more awesome locations outside of the US. These other great locations have limited rooms so you are literally fighting to get 3 nights. Plus, you can't book more than 9 months out...really?!?

I got misled by the reception in Calgary when I was confirming a reservation for a Union conference there into being transferred over to the HUB salesperson. I was pushed into buying a 3 night stay in Orlando with one of these "no obligation" 2 hour sales pitches. I want to visit there so I took it. Now having read all here and knowing my parents' super negative timeshare experience I'll just flip it back on them. I'll go comply sure. Sit for 2 hours max but I'll just walk out when they're done, get back on vacation and sign nothing.

I was tricked into booking with Hilton Grand Vacations but decided to give it a try since I'd already invested $170.00 for what I thought was a weekend in Vegas. Never would I ever recommend Hilton Grand Vacations (HGV). From the minute I said yes to the offer (through Hilton Honors) the problems began. I was transferred around to three different people when I tried to book, promise after promise was made and not even one was kept (ie; high floor with a view of the strip, car service, and more), the hotel itself had no hot water for a shower, no salt/pepper, dish towels, etc. in the kitchen, the remote for the TV doesn't work and the TV in the bedroom doesn't work correctly.

The Hilton Grand Vacation (HGC) facilities are very nice but their business practices are very shady. When you meet with them the sales rep will tell you how great ownership is and they’ll scribble numbers on scrap paper. If you’re really acting interested they may bring someone else over who will show you some numbers on a tablet, but they never give you anything on paper until you commit to signing a contract, which they insist you do before you even get up from the table. They will not allow you to take an offer and think about it even for a couple days. If you leave the room the offer is off the table.

My wife booked my stay at this place on hotels.com. We had no idea that if she wasn't here they weren't going to let me check in. An hour of negotiations and phone calls to hotels.com ensued. Meanwhile I had no idea if I would be able to use my pre-paid room. Finally they relented and allowed me to check in. A lot of stress for no reason.

We've been thru timeshare presentations in the past but that industry has moved on to "points". Our sales presentation took over 2.5 hrs. Their guy never heard of IHG really? Where I have highest level status. In the end they offered 2100 pts that supposedly could cover 7-9 nites for $16.9k plus $1000 closing costs for what. Sellers always pay closing costs in FLA plus $647 annual maintenance plus $69 each time you make a res.. Guy and closer kept saying this was n investment. A lie actually an ever an ever increasing liability. Other reviews have mentioned other feed we weren't told about. At IHG I could buy 7 nites for the annual costs (and get pts) and still have the $18k. This is only a good deal for Hilton.

I wish I did go read reviews like this before buying a Hilton Grand Vacation membership. It's less than two months and we havent have a vacation yet and I'm so stress about all this fee and so unsatisfied about this! Totally nothing! Hgv member but we are not able to book a place we want to go. We are not able to pick dates and how many nights we want. It's like giving away money to this big companies! Now I get it why they are rich. It's because they are all liar and they don't give you what they sell. While writing this I'm crying right now. I felt so guilty that I put my husband in this hard situation. I was the one who convinced him to buy a membership, but we are not happy. All these fees that we pay, closing cost, activation fee, club due, maintenance fee is just too much and I hope I realize it before!

My experience with Hilton Grand Vacations, except for my initial trip to Vegas makes me very sick to my stomach. I got an offer for the Vegas trip while making a reservation for a local Hilton hotel. It sounded like a great opportunity to go on a short vacation with my friends. My brother in law asked how I was able to receive such a great offer. After explaining to him that I would have to sit through a 2 hr long presentation (which actually took more than 3), he explained to me that I was going to a time share presentation and that no matter what I was told, to say no.

Hilton Grand Vacations Club 'ownership' is a scam!!! The maintenance fees rise every year. Ours are currently well over $4,000 yearly. Plus nothing is ever available when you want to vacation. AND, every time you book or save points, you have to pay again!!! Once you get in, the timeshare is worthless. We have been trying to sell ours for years but cannot!!!

Don't ever sign-up no matter what. It's a scam. I have been member for last 3 years with HGV. 15 years with Hilton. Hilton has been always a great experience. HGV is not same as Hilton. HGV has spoiled Hilton reputation. If you learn HGV system, you still can benefit out of this. But it's very complex and probably not worth time spending with so many options out there. There is no way to get rid of timeshare unless you give way for free. Stuck with HOA forever apart from loan.

We bought a time share five years ago. We also took advantage of the welcome discount package but when we did we already had decided on purchasing a time share. The bottom line for us is that it is worth it in terms of the experience but not in terms of cost savings. The time share forces you to travel so as to take advantage of your points. We purchased in New York City. Our 7,500 point package allows us between 12-15 nights a year in New York. If we paid for it without the time share, the yearly cost would be around $5,000. Throw in the yearly $2,000 maintenance fee and the $55,000 to buy the time share, and it will take 20 years to make back your money. But, if we did not have the time share, we would not go in as often, or we would not book a room as nice with all the extras. You are paying for convenience. If it is solely about the money, then NO. If it is about the overall experience, then YES.

First you will receive call from Hilton Grand Vacations that as promo you will receive 4 days of accommodation in our fine resorts and instead you just need to attend sales presentation. Unaware of scam I bought it. When I reached for presentation, a sales guy will come to you and will discuss about your dream vacation. They will talk about your vacation plans for 40 years or something and will compare it with their package. To buy 5000 points of hilton grand vacations you need to pay $30k. This points you can spend for a week of vacation. This doesn’t stop there, you need to pay some maintenance fees of $1800. Once you buy it, you can’t cancel for lifetime. And there is so many hidden charges.

Trying to sell this timeshare is a real pain! BEWARE! We made a MAJOR mistake when we bought this. This has been the single worst financial mistake we ever made. If you buy one of these....you are nuts!

I wish I had come to this site before agreeing to purchase this great deal. I was offered a choice of very inexpensive hotel stays after reserving a regular hotel stay with Hilton Reservations. They promised points on Hilton Honors program and a choice of Park City Utah or Chicago. When I said I was in a hurry and not sure which of those would work, the sales person (very nice but apparently dishonest) said he could make that work by having me buy one but adding a note that I would be able to switch (at a slightly higher fee but no penalty) to the other if that worked better for me. I paid and then never received a follow up email and thought, with a bit of relief, that it hadn't gone through. Instead, it appeared on my credit card bill and a month later someone called me from Hilton Grand Vacations and asked me to reserve my dates. They sent an email that had details I had never seen before. I then said we would like to go to Chicago instead and they said that I wasn't "eligible" for that.

I spent $20K to buy points. I was shown a list of properties including Bali and Japan, All over Florida and NY etc that I could use my points. They even told me I could use points to rent sailboats. As soon as I tried using my points, I found out that the Bali property was no longer available. The Japan property was 4000 points a night, when I could book a room there with cash for a fraction of the price. OK, I tried to stay in NYC, but the place that I bought the points from as well as another property there were only available to owners at that property. OK, I chose another property. They wouldn't let me combine points, so I ended up losing 500 points, or pay $108 to move them to next year which I also probably cannot use them.

I inadvertently booked a vacation package with Hilton Grand Vacations after being transferred over from Hawaiian Airlines, where I was making an adjustment to a flight reservation. The weird part was that it was not clear to me that I was BEING transferred until I was on the line with a Hilton agent (this was confusing on part of the airline, not Hilton, really). Seriously boneheaded move on my part to go along with booking something without asking nearly enough questions; I mistakenly assumed that I could look over the details later via email when a customer service agent would follow-up.

I agreed to listen to a presentation for 500 HH points. I listened and the guy kept pushing me every time I said no and came back with a better offer. In the end he said he could give me 35,000 points if I agreed to this promotion. I agreed because I can not purchase 35,000 Hilton points for the package price of $167. He told me my points would immediately be credited to my account. Well not only did it take me 2 weeks to get the terms of the promotion in an email, but they did not credit me my HH points like they said. In calling to inquire about it, they sent to an incorrect email address and told me I would not get my points until 8-10 weeks after I sat through a 2 hour presentation. Other terms were not fully disclosed on the phone, such as only 2 people can occupy the room and there are certain dates you are not able to book. Buyer beware! Just so you know, Hilton Grand Vacations is NOT affiliated with Hilton Honors.

I booked a HGV in Hawaii, great deal right 699 for 5 nights and listen to a presentation. Well, the whole experience was a nightmare and I cancelled this booking. #1 What they tell you is literally a quarter of the truth. I was told resort fees and parking are waived and I would be put into a room similar to what I would be considering purchasing... Nope, they wanted to put me in a queen room, still would be paying parking fees and would not extend my stay as I had originally mentioned several times during the call. To be "upgraded" it's an additional 115 per night and 250 per night for extra nights if available and would not honor my points as they didn't do that.

These scammers will try and sell you a grand vacation to anywhere you want when in reality once you purchase, they got you. You are locked in and cannot change anything about your trip. Called Customer Service to try and rectify this issue, however, I was rudely spoken to by their representative. I almost had gold member status at Hilton, now... HA never giving them my business again. Hello Marriott.

I reserved a room at a local Hilton hotel and was transferred to Hilton Grand Vacations to hear about some vacation deals that were available in other states. After hearing about some promotions, I booked a 3 night package in Orlando under the pretense that it would only require that my husband and I take part on a "hotel tour" when we arrived. That seemed okay but after receiving the confirmation, I found out their so-called "hotel tour" was actually a requirement to attend a 2 hour timeshare sales presentation. Multiple times during my call, the agent used the words "tour, property tour, you'll be shown all the amenities at the hotel where choose to stay." At no time was there mention of a timeshare sales pitch. Had I heard a single mention of a timeshare, I would have quickly declined their offer.

I was sold a HGV package with the understanding that I was traveling to NYC alone to visit my daughter. Only later did I find out that it was a timeshare pitch and my wife had to be there. I tried to tell them that this was not disclosed but they said that their quality assurance said that they their recording indicated that they did. I asked to hear the recording but they wouldn't let me. I decided to take a loss and get a partial refund back. Lost $100 and chalked it up as a lesson for thinking that Hilton is a reputable company.

I called Hilton hotel regarding my existing reservation. The rep asked me to stay on the line to listen to their resort sale’s pitch and I will get 500 bonus points. (I did this before and found it to be an easy way to collect extra points.) So, I listened, which was for 4-day stay for $199 at Las Vegas, NYC, Orlando, or Myrtle Beach. After the guy finished talking, I declined. He surprised me by lowering the package price to $99 and also offered me 20,000 bonus points! Now THAT’S an offer I couldn’t refuse! All I had to do was to sign up for the package and attend their 2-hr sales presentation at the resort.

What a scam!!! Got sucked into booking a 4 day/3 night stay at a Grand Vacation property. When called back later to book they added additional information that was not discussed prior to booking. Told them we had a family of 6 and they said no problem. We can book for 6. When I went to book the 2nd time, they said the package was for 4 people and they could upgrade us to accommodate 6 for a fee...which was almost triple the original package price. Then tried booking dates a 3rd time and they now told me package was only for 2 people and they could get us a hotel room with 2 beds for 4 people, not at timeshare place. And again dates not available... WHAT A SCAM!!!!

After a wonderful stay in Hawaii at a Hilton resort - I agreed to sit for a time-share sales pitch to get a discount on an ATV experience. I am not a big vacationer and I was at this resort for a work related function - and the salesperson picked up on this. His theme was "you need a vacation and your wife deserves it". I bought in at the lowest level - 1 week every 2 years and ended up going back to Hawaii the next year and got sucked in to an "account review" which is code for sales pitch. Don't get me wrong - up until that time - my opinion was that the resorts are very nice and that 1 week a year I like being a timeshare owner and the other 51 weeks not so much.

Today at 10:57am EST 10/10/19 I received another call pertaining to a Hilton Timeshare from Phone number **. This is my 18th time being asked to BE TAKEN OFF THE LIST. I have stayed at Hilton in 2010 and its 9 years later and they are still calling me. PLEASE Stop calling me. Your agents on the phone are SO RUDE when I know they are trying to do their job and I am being as nice to them as possible.

A scam. Beware. You get what you pay for. I was in a good mood after booking a stay in Arizona and, unlike my usual no, foolishly agreed to listen to a promotion. A lovely saleswoman made me feel like I was a deserving customer and was chosen because of my chain loyalty. Wrong. I was chosen because I was an easy prey. The saleswoman described the wonderful deal and answered all of my questions to my satisfaction. She even reassured me that all I would have to do is take a quick tour of the property. I could make it as short as I wanted. A concierge would help me book a room and, unless I was traveling over a holiday, booking would be easy. There are no room restrictions. I happily agreed.

I signed up on fake promises. I was excited for long term holidays. All I get is calls, extra charges, paid off early but they applied it to interest instead of principal, extra charges always involved, horrible customer service. It's all about money and never customer service. Run run far away. If anyone wants to join me in a class action lawsuit for false advertising, promises and extortion of money under false agreements please reach out to me. I haven't even had one vacation yet and regret having my name associated with them. Sure the worst is yet to come.

I bought a vacation about a year ago and was told at the time of booking that I had over a year to book the vacation. I was contacted by HGV and told that my trip has expired. I explained to them what I had been told when booking, provided the agent's information, and was told they would review the call. I have called back in multiple times since then to be told the call would be reviewed within 48 hours. It has now been over 20 days and no one can tell me what's going on. Today, I was told the call was reviewed, but the person couldn't tell me the details. He then transferred to a voicemail.

Hilton offered us a “tour” of a new Hilton hotel. In exchange they offered us a inexpensive stay at one of their hotels. When we showed up for the tour, we soon realized it was a timeshare offer. It seemed like a good deal except they wanted us to make a $20k decision on the spot. We politely declined. They then offered us a vacation package. We declined because it was difficult scheduling the other inexpensive package. They reassured us that this would not be the case as long as we booked 2-3 months in advance. We purchased it for $1,700. Three months before our family vacation, we tried to book the hotel that we paid $1,700 for. No hotels were available. They encouraged us to call back. We called back 2-3 times per week for two months and finally gave up. We are so disappointed that we paid for something we cannot use.

We purchased the timeshare with the understanding we could pick our destinations easily and then we also had another option called the RCI as well. Wow plenty to choose from we thought. We have had this for 6 years now and it has not worked once for us. We keep paying to move our points because we can’t find anywhere to go. It has been a nightmare experience. I wish so badly we would have not even listened to the amazing sales presentation!

I like to stay at Hilton Hotels but HGV stole my money. Due to family issues had to cancel our trip to Orlando but they will not refund any of our money that we paid to stay there. We are not going so they are keeping our money for no services provided, that is stealing. HGV did this without any signed contract so I would not trust them with a year to year timeshare.

Thank GOD there is a 10 day cancellation law here in Florida for these types of contracts. My husband got an offer to attend one of the presentations while we were staying in Orlando (we're from Tampa and go to Disney.... a LOT). After some time, and never getting around to the details, I tell our salesman that we have someplace to be at 3 (we started at 1) and that's when he got aggressive... And of course I get pissed off. He ignores me, looks to my husband (who is NOT the financial person in the family) to continue the talk.

I called Hilton because I became a rewards member in the spring and was transferred to a sales pitch after they took care of all of my needs perfectly. Thought about it and a couple hours later went to cancel and was told that I couldn't. No manager was available and I was just out of luck. I was never told anything was non refundable and it pains me to see the first review here was easily cancelled. This turns me off to any Hilton hotel in the future, cancelling the reward program for obvious reasons, and very disappointed in every way that I was treated after the sale. Stay Away.

They start out very nice, making connections with you discussing family, etc. The prices start high, then they work their way down. High paid car salesman; then they turn into bullies. I am not signing anything I can't read, review and sleep on at least one night. Wish I had reviewed and researched more prior. I would have canceled. How they approach their sale tactics at the end is disgraceful and unprofessional.

We purchased our Timeshare after a rather lengthy high-pressure sales pitch. We own Timeshares with another vendor, which we love (Will not mention the name). But Hilton Grand Vacations has disappointed. Every time we have attempted to use our points there's no availability. If you pay cash for the stay then rooms are available, but not for owners. We tried booking something for March 2020, and still unable to find accommodations. They engage in Predatory Lending, to separate you from more of your money - inducing and assisting a borrower in taking a loan that carries high-interest rates. Hilton has very few resorts and their RCI exchange program is not any better.

I am an HGV owner sad to say. I purchased a 4 day vacation pkg supposedly to find out the joys of ownership. I expected to stay at a hotel that was more on the order of what I used to expect of Hilton. Instead, we got a dark damp room across the street from the property we owned! We arrived at this hotel at 4:30 in the afternoon on a Sunday. I was unable to get anyone in the Hilton organization to get decent accommodations. This is supposed to be a hospitality business? I had to give a one star rating. If I could I would have given a zero star.

Being a Hilton Silver Member I rec’d a call from HGV and signed up for the $199 3 night “free” stay if we would sit in on a 2+hr sales pitch to purchase a time share (although the sales person was adamant this is NOT a timeshare). We had to cancel our original trip to the Las Vegas area and we just recently reserved a stay for the HGV “stay” in Myrtle Beach. Upon arrival we were placed in an upgraded condo at the Kingston Plantation. UGH! Outdated and rundown with a less than pleasant check in.

Classic bait & switch. Hilton Grand Vacations salesman call me to offer 3 night vacation at one of 4 resort locations, which I accepted and paid for in full over phone. Reservations number he gave me said the closest location near me, Hilton Head, is blocked off for promotional purchasers. Then after being on hold for a while, indicated to me that for an additional $55 per night they could arrange it for next year. All of the conversations are recorded so when I asked for a supervisor to review and respond to me, no response ever came about. Hilton Grand Vacations has more problems than just me and my experience, the business newspapers have indicated their difficulties, their attempts to find a partner or to be bought out by private equity.

The salesperson doesn't tell you everything. You have to go with your spouse because there is another sales meeting you have to attend. If you don't, there is an additional, large fee that has to be paid. I should have read the fine print. Don't trust the salespeople to be up front with all the information.

I’ve been an “owner” for 6 years and rather savvy in maximizing their “point” system. It’s been Increasingly hard to book an actual vacation- within their 3 night minimum to book with points- and then having to add on nights- oh, and having to try to get on at midnight for a luxury property 9 months out! Site crashes. No phone service at their apparently busiest booking hour... Seems like a scam that these “luxury” properties are not actually ever a possibility for the owner- unless you specifically own a particular week at a particular property. Not worth the ball-crushing hard sell they put you through. Look elsewhere. I’ll be selling mine...

My boyfriend and I were offered to stay at any of these three locations - Hilton Grand Vacation in Orlando Florida, Myrtle Beach or Las Vegas. We had to reschedule twice because our jobs are very demanding and we have two kids. Whatever— we finally decided to book Orlando and we both were ready to go- My boyfriend's job decided he had to stay behind- I however still went on the trip anyway—My boyfriend was the one who was technically offered the sale but he did include me on it so BOTH of our names were on it- BOTH of our names were on the schedule for orientations and BOTH of our names were on the reservation for the Hotel. I called and my boyfriend BOTH called to make sure it was okay for me to check in under MY name since he would not be accompanying me!!! We were told both times it would be FINE and NOT TO WORRY:

We purchased a Hilton Vacation Club package for Hawaii. I called every 30 days to book the resort we purchased the package for. Every 30 days I was told they could not get book us because availability for our dates was not yet open. Finally after 6 months of calling they tell me it was already booked. Now I call to change the location which is an option and am told the dates we want have not been opened for booking yet on the next location. Same sham tactics. They get your non refundable deposit and you can never find open dates to book plus don’t forget the up charges on everything for weekend stay or season or.... I stay at Hilton almost three weeks a month and now.... Bye, bye. It’s back to only Marriott.

My wife and I got a went to a presentation. We were drinking, they made us tell the manager we weren’t drinking during the time of presentation because we were gonna have to pay for the whole trip instead of being free. We ended up signing up for the program. Nothing we were promised was upheld. Most of your international trips are all inclusive one of which is 794 pp/pn. Additionally your times and booking days are never available. Some of the websites are outdated. Not all the amenities you see are promised. Total scam. It’s a hustle. Do not waste your time. They are a bunch of liars and scam artist.

I do not like to write bad reviews, and rarely if ever do so, but this is fraudulent and the agents on the phone will LIE to you! I was told 1) availability would be no problem, 2) the hotel I will be staying at is a "new" Hilton on the Magnificent Mile. I called to reserve 10 days after I purchased (as I was away traveling) and was told no, there is not availability at the Hilton on the Magnificent Mile Thurs-Sun (which the agent specifically said to book on Thursday to avoid the $99 weekend fee and she knew when I was planning on booking) and that the only availability is at the Drake Hotel Wed-Sun 9/11-9/15/19. So yes, they did try to accommodate after I frustratingly expressed I was lied to on the phone with the booking agent.

Shame on you HGV. I have been a loyal Hilton member for years. Vacation 4x per year and travel over 20x per year for business. Recently purchased a vacation package and was told I'd stay at the Ocean Oak in Hilton Head. Well upon booking I was told they had no availability until 2020. That would have been nice to know when purchasing this and even inquiring about certain dates. Terrible bait and switch. When I eventually booked, the rep put us across the street at the Grand Hilton Inn. Well I didn't even make it past the lobby due to the terrible experience with the front desk staff. I canceled and booked at the Marriott and will be bringing my loyalty to them from now on. Hilton lost my business forever based on this one booking fiasco and terrible customer service of a partnering hotel. Here's what happened with the hotel.

Vacationing in Myrtle Beach and took the opportunity to earn 40, 000 bonus points to attend a 90 minute Vacation Club presentation and tour. 3 hours later I am quite irritated. The "ambassador" that worked with us was very polite and friendly, as usual. Once he presented the cost and we were not interested, he kept wanting to know what payment we could afford. I must have told him at least 4 times "the payment amount is not a problem." The cost of the ownership is the problem. Then of course the next step is the supervisor or next level who makes another offer. That's another no. He looks at us and turns his nose up when we said we hadn't vacationed in 5 -7 years prior to this year. We are not consistent. But what we didn't say is that we plan to vacation a lot more now. It's our time to do so.