Hilton Grand Vacations Reviews

Upon becoming members of Diamond Resorts, we swiftly discovered that securing reservations proved to be an exercise in futility. Unless we planned our trips 8-10 months in advance, our chances of securing accommodations were slim, particularly in Hawaii. Alas, the proposed solution of purchasing the Hawaii Collection did not alleviate our reservation woes as promised. Subsequently, we were informed that acquiring more points was necessary. Another arduous 4–5-hour presentation ensued, replete with misleading information and intense pressure. Being misled and pressured into spending additional funds was certainly an unexpected lowlight of our retirement. It appears these complexities are intentionally designed to extract additional fees from us, all the while adding more confusion to what we were being offered. These programs feel predatory in nature and seemingly target elderly or semi-retired people on fixed incomes. It is infuriating.

On a subsequent trip and “Owner Update” at Kingsland, on the Big Island, an ill-intentioned Salesperson fed us with falsehoods for hours. By the end of the meeting, we had agreed to purchase an every-other-year contract that would provide us with enough points to book a 2-bedroom unit with our family. Unfortunately, it took us a full year of attempting to book vacations before we discovered that Salesperson had lied to us.

Over the duration of our membership with HGV, we have attempted to book vacations FORTY times and have only been able to use our points once and that was through their partner, RCI NOT A HILTON PROPERTY. In the nearly five years that we have been HGV members, we have not experienced ANY of the promised benefits, but have instead had to deal with an unacceptable lack of availability, as well as sharply rising costs. We have spent so much money on these worthless HGV timeshares and have received nothing in return. This is unacceptable, and we cannot continue paying usurious prices because we were swindled using deceptive sales tactics, fraudulent claims, and high pressure. We believe the only solution is to cancel our contract. First things first, we will see if the President acknowledges our letter at all.

We were told that we would have the opportunity to take a vacation soon to go over how to use our points, were handed an envelope containing our contract, and then briskly ushered to the door. A contract funded by a Hilton Honors Credit Card, opened when the manager insisted. When I attempted to log in to Hilton's website to book the short getaway vacations that attracted us to this package in the first place. I was unable to log in, so I called a customer service representative who said they would investigate the issue and get back to me. They never returned my call, so I called again and was told that I would have access after thirty days from our purchase.

Ultimately our first stay post Ownership was sponsored by HGV, where the salesperson claimed that the number of points, we had was not enough to really do anything and insisted that we buy more points. These salespeople took advantage of our trusting nature to sell us a package that was expensive and worthless. They promised us so much, but none of their promises have materialized.

The Elara Las Vegas took things to a new low, pushing for upgrades after already extracting a significant sum of money from us previously. The constant pressure to spend more, combined with the misrepresentation of buying property instead of a timeshare, is deceptive and infuriating and should be illegal. Hilton Grand Vacations needs to be held accountable for its deceptive practices. If you're reading this, think twice before getting involved. Save yourself the frustration and financial headaches. It's time for them to take accountability for their actions and enforce a change in their unethical practices.

One of the most misleading aspects of the presentation was the discussion of finances. The points system that we were told was very user friendly was the complete opposite. Furthermore, these points carried with them significant fees that had no real value. We were given the number and email of the sales representative in case we had any questions, and we had plenty, but he has ignored all our attempts following the completion of the sale.

Since owning the timeshare, we have not once been able to utilize the points. These points are essentially worthless, and yet we are paying an excessive amount for them! We were assured that these points would render reservation costs and hotel stays obsolete, but they have done nothing of the sort. In fact, we have spent over $29,000 to date on points alone (excluding the rising maintenance fees) and have received nothing in return. Certainly not anything like we were promised. Don’t buy from Hilton or you will regret it. The dreams and promises made by the salespeople will surely be broken!

The initial presentation occurred on July 31, 2023, in Las Vegas. While we made it clear to their overly aggressive salespeople that we weren’t interested in purchasing any sort of package but were simply just fulfilling the obligation attached to a discounted travel package. The salesman claimed that the packages he was selling would allow us to travel worldwide and stay at any Hilton-affiliate resort. Even though we were enticed by the offer, we requested some time to think everything over. He stated we need to make an immediate decision, as the deal that was being offered would be gone if we didn’t act soon. This was clearly a complete lie. When we called the salesman to raise our concerns, he became very rude and hung up on me. It is truly unconscionable that he became so rude after swindling us into this worthless timeshare.

Everything we were told about Hilton Grand Vacations Club has turned out to be a lie. As such we wrote to their Chief Customer Officer, and we demand that our contract be terminated. This letter yielded a single paragraph email from an “Executive Resolutions Specialist” from the Member Support Department, which indicated that, in short, are screwed because we didn’t cancel the contract within 5 days. Well, we didn’t understand to what extent we had been lied to by this unethical salesman until well after the rescission period expired. It appears to be a cleverly orchestrated scam to hold people off just long enough for the rescission period ends to show their true colors. Meanwhile, we strongly suggest you avoid Hilton Grand Vacations!

After we signed, we realized, they never disclosed our interest (which is a whopping 17.29%), rescission period, other hidden fees and more. These crucial details were deliberately withheld from us, preventing us from making an informed decision. This is Hilton’s way to get business, lying to their potential buyers and loyal customers. I believe respect is earned, and they have not earned my respect. We cannot believe they are getting away with these predatory business practices.

The 2016 sales presentation in Oahu was a 7-hour long disaster. We said no to the sales reps multiple times, but they just wouldn't let up. It created an uncomfortable and confusing situation with different offers being thrown at us. We were told that we were making a real estate purchase that we could pass down to our kids. That was a major misrepresentation that played a huge role in our decision-making. Booking availability was another letdown as we were misled about what was available. This has completely changed our ability to plan vacations.

When we signed the contract, we weren't given the essential public offering statement. We didn't even know timeshares were supposed to provide one until recently. The total interest was also a big shock. They disclosed a 14.70% interest rate but conveniently left out a finance charge of $47,610, giving us a whopping 92.595% total interest percentage! Maintenance fees were also inadequately disclosed, hitting us with a financial burden we weren't prepared for. To top it off, we were never told about the right of rescission, robbing us of the chance to reconsider our purchase. Our trust, built over 19 years, has taken a hit. We never thought we'd question the integrity of our dealings with a company like Hilton, but that has changed. Please be careful when dealing with their staff.

Although we have paid over $7500 to Hilton, we have not booked or utilized a single night since the purchase. The failure to disclose points rollover limitations adds to the list of critical details that were conveniently omitted. Brandi ** pressured us into a rapid contract signing process, failing to disclose financial information that would have influenced our decision. As a U.S. veteran and retired law enforcement officer, I value honor and integrity. Brandi ** and the sales staff have failed to uphold these values, engaging in practices that have negatively impacted our lives. Based on other reviews, it seems this is a tried-and-true pattern and Hilton needs to be stopped!

When I went on the trip that required a presentation on the HGV product, I got caught in the snare of their timeshare group. I was led to believe I could travel anywhere, anytime with the points and the only limitations were my imagination. Months later I decided I wanted to book a trip for my birthday in November. It didn’t take very long for my excitement to dissipate as I was unable to locate any availability to the desired destinations. International destinations were highly limited despite what was presented to me in this presentation. I discovered that I was unable to book anything less than 6 months out, which was never mentioned by the Salesperson.

They had told me their point system was like the Honors program, where points could be redeemed, and vacations could be booked on demand. Let me be clear here, Hilton Grand Vacations are separate, publicly traded companies with a linked name. Hilton Grand Vacation points are NOT Hilton Honors points and do not work the same way as presented to me. Moreover, in response to my letter, a Quality Assurance Manager emailed me and stated that "we do not offer all properties online". I’ve been scammed.

Adding to our consternation, we have been unable to capitalize on the timeshare for a single vacation. We regard this as particularly egregious due to its exorbitant expense. We have attempted to address these concerns with Hilton management. Unfortunately, they have been ill-equipped and unwilling to remedy the issue or even offer us any form of compensation for the deficient service we have experienced. It is unfair to us and all the other customers who've been deceived in the same exploitative manner.

Barbara's health has declined significantly since we initially bought the timeshare. Though her stroke happened before our purchase, we had expected to enjoy more luxurious vacations using Hilton, but this has yet to be attainable due to the immense financial burden imposed by the timeshare. We have been compelled to plan our vacations elsewhere at a lower cost. In fact, we would be fine with finances and worry about all the fees and payments attached to this timeshare if it had been what we were promised in the first place.

We have implored Hilton Grand Vacations to rectify this situation promptly, with the aim of making things right for their customers, but they have yet to. We have faced immense stress and anxiety, knowing that we have thrown our money away on a product that does not fulfill its advertised promises. We sincerely hope others, current and potential customers, will learn from our extremely regrettable experience and avoid being similarly taken advantage of by this company.

During my family's trip to Hawaii in 2019, we were repeatedly harassed by Diamond Resorts representatives to attend an owner update. Despite declining, we eventually gave in and attended. The presentation was not an owner update but rather another sales pitch for the "Hawaii Collection". We were told that purchasing this package would give us preference in reservations, lower points per reservation, priority within the collection, and the ability to rent out our timeshare for a profit. These promises turned out to be completely untrue.

We have been unable to book a stay in Hawaii using our timeshare and have had no luck renting it out. The timeshare also has no resale value, and we are stuck paying rising maintenance fees for a package we cannot use. The acquisition of Diamond by Hilton Grand Vacation has only made matters worse. We have been regularly contacted by HGV representatives trying to sell us new timeshare contracts. It is unacceptable for a company to take advantage of loyal customers and provide dishonest information to make a sale.

This company does not care if you use your vacation points, only that you make your payments every month. Hilton Grand Vacations / Diamond Resorts sells access to their properties on the Internet just as other resort companies like Margaritaville, Rui, Grand Palladium, Iberostar, Sandals, etc. do. The difference is that with HGV / Diamond Resorts, you get screwed as an owner. You are more likely to find rooms available for your group by searching Expedia or Travelocity, but you won't find availability by searching your HGV owner's portal because those rooms are for the general public to reserve. Just keep paying those monthly fees!

My final warning to those considering purchasing a package with HGV is that despite what the salesman will tell you, these packages have no value in the real world. You will never be able to sell your overpriced package to anyone and you will never have a way out of paying the maintenance fees. If you purchase a condo, you have a monthly condo fee that covers amenities and some maintenance usually, but you can build equity in that condo and one day sell it at a profit. If the burden of the condo fee becomes too much, the option of selling the property is there as well. With an HGV vacation package, your payments will build no equity! Rest assured that your payments will go up every year, but there will be no way out once you sign with them. Buyer beware, Hilton Grand Vacations is as shady as they come.

An initial high-pressure sales tactic employed by salespeople and an Assistant Manager of Client Relations led to a decision that was influenced by false promises. Then the subsequent upgrade to our membership in January 2022 further compounded the issues. We were not adequately informed about the timeshare's nature and associated costs, resulting in an additional loan with an exorbitant interest rate of 17.22%. This financial burden, combined with the misrepresentation of the property's location, has caused significant stress and financial difficulties. We were told this would be a lucrative investment, but instead we were swindled, and it has put an enormous damper on our family and its finances. In short, as far as we are concerned, they have stolen funds earmarked for our son’s college. Shameful behavior by such a noteworthy name like Hilton.

I was almost in tears and wanted to leave. My husband at the time became extremely stressed and started having an anxiety attack and they kept pushing and pushing to convince us not to leave. They offered a free iPad, a tour, and a meal while we were waiting and clearly stressed. My husband’s anxiety attack got so much worse that we kept saying to each other we need to go get to a doctor as he felt as if he was having a heart attack. We agreed to rush out of there and signed the paperwork as fast as we could and went straight to the walk-in clinic, as he felt he was having a heart attack. He is a professional firefighter and we don't take that lightly.

A few months later we tried to use one of the cash weeks given to us only to find out that they had canceled that program without notice. So, not only did they pressure us so much that we were put into medical distress, they also canceled the one thing we actually wanted from this purchase. We have never used this timeshare and quite frankly we are sick of it. This timeshare has been a huge contributor as to why we cannot afford to buy a new home.

We know that your company can offer us better solutions than this. So, we would like to ask you to consider other options that suit us better. If your answer is nothing more than pushing us towards resale, please forward this complaint to someone who can assist us. It is disheartening to learn that Hilton Grand Vacations behaves in this manner. As loyal patrons, we trusted your company and expected better treatment. We know that Hilton has much to offer, and we hope you will keep our trust intact. We'd like you to take immediate action and provide a viable solution. We appreciate you taking the time to look into this.

Despite firmly stating our inability to commit, we were introduced to a manager who continued to pressure us with lower-priced packages and promises of additional Hilton Honor points. Unfortunately, these promises proved misleading, with limited availability and exorbitant point requirements. The attainment of elite status was also misrepresented, making it nearly impossible for us due to our work schedules.

Robert's explanations were rushed and overly complex, leaving us feeling coerced into a decision without a full understanding of the implications. Transparency and honesty were glaringly absent throughout the process. Beyond these issues, we also have serious concerns regarding…

1. The costs exceeded what we were initially told, rendering the timeshare unaffordable.

2. Our IDs were retained during the meeting, making us feel trapped and pressured by three separate salespeople.

3. A public offering statement and truth in lending disclosure were not provided during the contract review.

4. Maintenance fees were not disclosed by the Hilton staff.

5. We were never informed about our legal right to rescission.

Take my advice and avoid Hilton timeshares, otherwise you will live with the regret that I live with!

I was told that the timeshare was a valuable investment, akin to owning a vacation home. Post-purchase, my points proved insufficient for more than basic accommodations during off-peak times. Later presentations urged me to upgrade, promising greater options and the ability to pass it down to my daughter. Each upgrade brought more debt, with the perpetual responsibility of maintenance fees that were never disclosed. The misrepresentation extended to benefits like access to HGV MAX resorts in Clearwater, FL, which turned out to be inaccurate. Booking vacations became a nightmare, with flexibility and availability nowhere to be found. Be cautious of their practices and thoroughly research this company before signing anything.

I contacted the resale team at HGV, several on-line time share relators and quickly learned the best I could get for my $36,000.00 investment was going to be approximately $1500.00 minus fees associated with the sale. I tried seeking legal counsel but was unable to afford a lawyer as was still paying on my loan to HGV Club.

I ran out of options. The only recourse I had was to stop paying on the upgrade which I have done. Now I am out not only the $36,000.00 but HGV has reported me to the credit reporting agencies stating I purchased real estate from their company and didn't pay them, which is far from the truth. There was no mention in the credit report information they provided that I had already given them over $36,000.00. When I filed a dispute with Experian, they told me what the HGV Club reported could not be changed because that was what the Hilton reported. I would NOT recommend to anyone to purchase a time share from this company.

The form stated that she could not come on the tour, but the sales representative told us that she was welcome to come on the trip. He may have said that they allow children on the tours despite what the forms say, but I cannot state that for certain. Today, I called to attempt to book the trip back to Lake Tahoe. In doing so, I was advised that the Lake Tahoe location only allows two people to come on the trip. When I advised the representative of the above, I was told that I should read the terms and conditions that guarantee two people a stay. However, it does not state that only two people can attend. When I expressed my frustration with being misled, the representative) told me that I should have looked at the terms and not relied on what the salesmen said. I called the sales office in Lake Tahoe and the Sales Lead advised me that it should be a stay for up to four people and that I should call back and ask for a supervisor.

When I called back, I got the same representative. When I asked for a supervisor, she transferred me to Members' Customer Service, who could not help me because we were not members. She transferred me back to the Marketing Department. I, again, requested a Supervisor. I was placed on long hold and was not transferred. A different representative said the same thing and would not transfer me. When I expressed my frustration with what the salesman told us, the representative condescendingly asked me to go through the purchase check marks with him, which states that a child under 12 cannot attend the tour.

When I tried to express why we chose Lake Tahoe (good family memories with a family member that we lost and that our daughter loves it there) and that my experience has made me not want to have anything to do with Hilton Grand Vacations, he told me that it was not a real threat because I made it clear that we only wanted to go to Lake Tahoe and that we weren't actually interested in becoming members. He stated that if we were really interested, we would be okay with only two of us going and having to leave our daughter out. In all of my experience with Hilton, I have never been treated so poorly, so patronizingly, and so misled. The sales people are either misleading people to get their money or there is bad information given to them.

Regardless, if my experience with the people who are dealing with potential members is the indication of how Hilton Grand Vacations operates, then we will never consider becoming members. It is unbelievable that I as a prospective member would be treated so poorly before we purchased a membership. We will take the loss of our $199 as a lesson and a blessing that we never became members.

It’s better to save your money and plan the trips out yourself vs a timeshare. The customer service they have is the worst I’ve ever experienced, the amount of times I’m hung up on and told different information depending on who I’m talking to is ridiculous. Also after signing up they said I didn’t have to go to the new member orientation then two weeks later a lady called and extremely tried to pressure me into going and spoke super fast like they all do. If I can save everyone from signing up I would. I can go on forever but the biggest corporation scam I’ve ever experienced. I couldn’t have a job being so misleading my whole life like them. Date of experience: October 23, 2023

Our first encounter with the sales team in Scottsdale set the tone for our entire experience. The false time constraints and high pressure forced us into a speedy decision, resulting in a purchase we were not properly informed on. The later meetings in Kona, Hawaii, and Scottsdale only added to our dissatisfaction, as promises of rental income and cost-effective solutions turned out to be blatant lies.

Adding insult to injury, each new meeting introduced new sales representatives, each giving more false promises and played on our hopefulness that things could improve if we improved our point standing. The promise of Gold Status in 2019 failed to deliver the expected booking privileges, and the idea of Platinum Status in 2021 turned out to be another hollow guarantee. The transition to HGV in 2022 was the culmination of our disappointment.

Hidden costs became unbearable. Maintenance fees skyrocketed to nearly $900 PER MONTH!! We were rushed through paperwork without being fully informed. The total expenditure of $143,000 over the past decade far outweighs the value of vacations received, leaving us nauseated at the thought of the missed opportunities that came with our involvement with Diamond/HGV.

The financial burden began with the annual HOA fees, which were not mentioned during the initial sales pitch. As a one-income military family, these fees have become a significant drain on our budget. The dream of a lifelong investment for our children turned into a nightmare when we realized that they would inherit a financial trap instead. We were left in the dark about the increasing fees, painting a misleading picture of a "gift".

Deployment and travel restrictions during COVID-19 made it impossible for us to use the timeshare, while non-owners enjoyed the properties without any financial obligations. In the ten years of owning the timeshare, we only managed to use it twice, paying over $5000 in maintenance fees alone. The point system became confusing, and our hard-earned dollars became practically worthless as our points expired, leaving us with no vacations and a sense of betrayal. As a realtor with a decade of experience, I can attest that timeshares do not appreciate in value and are practically worthless. My lack of familiarity with timeshares was a costly mistake, and I urge anyone considering a timeshare to think twice!

When I tried to get out of the timeshare, I was told resale was the only option. This would have left me with 70% of my “investment” in the hole. How can a $30,000 timeshare only sell for a maximum of $7,000? Then I had to pay an additional 25% as commission! It is a painful lesson learned, one that I regret. I wish HGV would consider the impact of these sales tactics on the trust and satisfaction of a customer. Timeshare ownership should be a joyful and fulfilling experience, not one filled with regret and financial burden.

Unfortunately, what we didn’t know is the number of points they sold us was insufficient to book more than a couple nights during the week -- if we were lucky! We have spent hours upon hours searching their booking platform and have come up empty every time; leaving us paying bills with no vacations to show for it. Speaking of bills, the salespeople told us the maintenance fees would end once we paid off the loan. However, we discovered there is a perpetuity clause buried in the contract in the fine print. To make matters worse, these fees are not a fixed amount! Instead, they have increased every year since we purchased!!

We have paid $7500 and have not been able to take a single vacation. Unfortunately, I was recently diagnosed with Lupus, so now I have astronomical medical bills that take priority of this timeshare. It has created a difficult time in our lives, and we are now facing financial difficulties. Had their staff been honest with us from the beginning, we would not be in this situation. Be very careful! If you do business with Hilton, your life will never be the same and I don’t mean in a good way. We believed that the Hilton name could be trusted and we could not have been more wrong!

1. It didn’t let me book online.

2. When I called the customer service to book the stays, the agent, who’s a young girl named Anna, told me I have to pay additionally (which is way more than the package price) since it’s holiday season. Her attitude was so bad and didn’t let me speak. I said it’s different from the sales told me. She said since they are two different departments, the sales don’t know this info. And the package is non-refundable and emphasize the extra charge cannot be waived. It sounds like it’s my fault since my goal is waiving the extra cost only!? Sorry I just don’t want this package anymore as I don’t wanna be fooled!!!!

When I told her I would like to talk to the supervisor to talk about how to figure this out, she told me she can cancel this package. Excuse me? So did you bullied me a couple minutes ago???? When I asked her if I will receive a cancellation email, she said “No! No email” with her arrogant and rude tone. Very rude “customer service” and dishonest sales! I feel my trust and dignity were insulted!

After making multiple calls to Hilton I got through to someone that I thought was going to help us get a replacement voucher. In the end the CSR told me that their marketing department did like to re-issue vouchers like this. She then offered us 15,000 Hilton reward points instead, telling me that this represented a night's stay. Fact is, it might represent less than 1/2 the points needed for a night's stay based on most of the locations that I reviewed. I emailed this CSR about this months ago but they have been unresponsive. It is unfortunate that we were treated in such a disrespectful manner from all involved. We generally like Hilton properties but will have to reconsider our position. We certainly would not trust HGV as they did not prove themselves to be honest or trustworthy.

I was told that my points, times, and dates would not be an issue and it was. The maintenance fees alone are astonishing at $1200 yearly, and I can use that money alone to book an AirBnB and not be saddled with a mortgage debt. I attempted to rescind this contract almost immediately and did not even ask for a refund once I was able to return to the Northeast and rest (concussion).

I was told it was now outside of the rescission period, which was not disclosed to me, and the contract is an overwhelming 83 pages long that their staff deliberately rushed through with me and seemed annoyed with the questions I was asking. I would just like to be released from this contract and move on with my life.

We first stayed at the Liberty Place in Charleston with our new ownership and the 1 bedroom we booked would of cost over $500 a night if we did not have the ownership. We also just booked a last call vacation for a new Hilton resort in Sedona and it only cost $400 for the whole week and we did not even use our points. Needless to say we are very happy with our purchase and have overall been very happy with every Hilton experience so far. Thank you.

A third rep came and loitered us into their package trial without any penalty and we can get a refund for our deposit back and we can cancel at time without any penalty since will not not be owners yet until we pay in full. We asked him twice and he verbally confirmed it twice. So I sign the contract. Stupid me forgot to read what I signed. All he said was sign here and there and initial here. Nothing mentioned about the 10days deadline for cancellation.

Long story short, they have the worst customer service and representatives. It took more than 30 days to finally have someone to email me back to tell me they can't refund my deposit based on the contract and it is in writing. This company is very unprofessional and reeducation of the employees is needed to prevent this from happening again. I guess I'm not the only victim. I should have read the reviews first before signing anything with them and should have recorded the conversation with the sales rep. Lesson learn!

We were told in the group that this was NOT a timeshare, that this program was better because only points were used. So I told myself okay let’s give them a chance and see what they have to offer… that’s where I went wrong. They mushed us up and what they had to offer was very appealing. I asked a lot of questions and you could see that I was annoying the sales rep. He kept giggling after every question I asked. We were only supposed to be there for 2 hours. We were there from the start at 2:15 pm and didn’t leave until 7 p.m.

These guys were good, I have attended 2 of these prior and I stood my ground, this time got me because I truly believed it was a different program and not a timeshare like they said they weren’t. Long story short, we signed, took the Amex financing credit card. I felt good after our meeting and had hopes that we did the right thing. The next day I had the buyer's guilt, I asked myself if I did the right thing or not. It wasn’t until 2 days later when we got home is when I took the time to read the contract… which BY THE WAY. They don’t let you read it to its entirety. They only go by small sections and straight to the signatures.

There were many things in that contract I did not like. I decided to look them up and find reviews which is when I came across this website. Your experiences saved my husband and I what seemed to be a lot of headaches and much more debt. On day 3 and 4 I sent them the rescission notification. One signed by the both of us and a third one notarized as someone has recommended. I also emailed a copy of it to the client services manager so I could have a paper trail on top of the certified mail with tracking.

I received a confirmation email and that it will be canceled, NJ state gives 7 days after completion of contract. I cannot be more thankful for finding this website and read every single one of these comments. I am appalled that these people can get away with this. I hope you all continue to fight and persevere until you are out.

I received a phone call from a Hilton representative offering me a 3-night stay at the Parc Soleil for $199, with a mandatory sales presentation. I didn't realize that I was being misled until I attended the presentation. My personal salesman, Alex Taylor, used manipulative tactics to convince me to invest in a timeshare. He didn't disclose information about Florida's 10-day cancellation law and rushed me through the process, leaving me unaware of the terms of my loan and the high interest rates. Using my timeshare has been difficult due to limited availability and unfulfilled promises.

I was never told about the astronomical maintenance fees during the sales pitch. I am disappointed with HGV's unethical tactics and have informed Hilton about it. When I did, they responded by saying that there was no wrongdoing on their part and that they are refusing to cancel my contract. Don't fall prey to their schemes and only invest in honest ventures.

Saturday about 3pm my son noticed bites on his arms. We checked the sleep sofa where he slept and you guessed it BEDBUGS! We immediately started packing and went to the front desk to tell them. They changed our room - originally 1403 to 503. They gave us the key to the new room and we went to inspect it. It needed to be cleaned so we asked if housekeeping could prep it for us. Front desk said it would take about 40 minutes and I would be texted when the room was ready. 4 HOURS LATER and (again) no text message we were able to go into the new room.

We were actually hopeful that our experience would improve but the final straw was Tuesday when I asked if housekeeping could change the linen and wipe down our room. Apparently, this service would cost me $69. It was at that moment we decided to cut the stay short and on Wednesday we checked out and drove the 4 hours back home. There is a certain expectation any guest would have when staying at a property, especially a property bearing the name Hilton. To say there was extreme disappointment in the customer service received regarding the issues my son and I encountered is an understatement.

Never receiving the promised text message, okay fine – bad but not horrible. Not once being contacted by a manager or supervisor regarding the bedbug and room change situation even after completing and submitting an incident report – is an unacceptable way to assure and ensure guests are heard and concerns are appropriately resolved. We checked out Wednesday and it wasn’t until Thursday night I received a text from a manager only after I mentioned writing a review. We heard a lot of “I’m sorry” from the front desk staff and I don’t doubt their sincerity. However, what we needed was more “I’m sorry” actions extending beyond words – proactive communication from managers, timely responses in getting things done, complimentary services/meals, etc.

Thankfully it was only one night that my son was on the sleep sofa because 5 days later his arms are still bothering him from the bites. More nights in 1403 and we probably would have had to go to urgent care. It is my hope that in the future managers remember their industry is one of hospitality, which means time should always be taken to address the concerns of guests and then to do everything within their capacity to help make things right.

This brief informative seminar was QUICKLY turned into a 10-hour, high pressure ploy to sell me a timeshare. Yes, you read that right, 10 HOURS…we declined their offers so MANY times we lost count. The only way to get out of this place was to sign. When they were going over the signing, it seemed like we got something pretty decent. What we did not know was that they lied about EVERY aspect of the contract, including the price we would be paying. This sounds illegal to me. Now looking back, the “free 3-night stay” was certainly not worth it. We felt horrible and used after that day, considering they had us sign for something completely different from what was pitched to us. This is a warning for everyone, BEWARE OF HILTON GRAND VACATIONS!

I had to make a selection, so I picked Hilton Hotels. The chances of me actually using this certificate are slim and I'm sure that was the plan, otherwise they would have allowed me the choice of ANY Hilton property to use this certificate. It makes me think that IF I had purchased, I would probably find out there were other things that weren't true.

Separate incident. 2. The different locations and departments do not talk to each other or work together, every time I needed customer service the sales agent could not help, wait 72 hours for a manager, request assistance, they can't help, escalate it, call you back with an update, each department blamed the other department, I was even at a location in person, manager gave me a resolution and by the time I left found out the other departments would not honor the information and refused to connect with the on-site manager that was trying to help. Consistently pointing the finger at other locations of why they can't help or stating other departments gave me wrong information.

Finally I asked for a Refund, I travel 60-90 days out of the year, I stay at Hiltons often, Hilton Grand Vacations is NOT part of Hilton according to their customer service reps, they do not care about the customer experience. They just want to sell their product and turn you over to someone else. Do not expect a Hilton experience from HGV. I also want to point out that I did not seek them out. They called and called and called. They stopped us multiple times while staying at a Hilton location, trying to sell their promotions, we finally agreed to hear them out just to have them give misinformation. Once off vacation we were given the runaround. Thank goodness we did not BUY into the program, I could not imagine how they would have handled a booking issue after they had their money and commissions, I don't want to deal with that headache every time I want to go on vacation.

We were still excited about the prospect of vacationing in London and Hawaii, so we accepted the offer. One of the selling points of the offer was the ability to lease out our points for rental income, but we have been unable to do so despite months of trying. When it was time to review our contract, we were rushed and were not given enough time to ask all our questions. We were not informed about the annual maintenance fees that would increase each year, and we were not given a public offering statement. The number $10,000 was mentioned frequently, leading us to believe that it was the only amount we needed to pay since there was no talk of interest or fees.

This is how Hilton Grand Vacations treats its paying members! You lure them into a “no obligation purchase” make them buy anyways, and then completely ignore them? This is beyond us, we want written communications from your establishment, on how this matter will be resolved. If there’s again no response from you, we will file a complaint with the Federal Trade Commission as well and escalate our concern to the Attorney General of California, who is well known for being a consumer advocate. We will expose your fraudulent acts of manipulation one way or another.

They said unused points would roll over, “no problem” but after signing, it was revealed a charge of $109 for unused points. We were then told how to game the system by booking, then Canceling within the 60 day window to preserve points. We signed a lot of paperwork, received our copy, went to the cruise desk, only to be told the certificate would be mailed to us!

After reading the poor reviews. Once we got home home we decided to rescind the contract. Despite signing a page of two of recission rules, our copy of the contract had small paragraph denoting 10 day window by Florida law and where to send. We immediately typed out a letter, got it notarized and mailed it. The post office did not deliver overnight but 9 days later. While this was outside the window, the notarized letter confirmed we signed this within three days and Hilton accepted it and we got our refund. As for cruise certificate, it never arrived. Called reps twice and both times was told the supervisor or manager will get back to us! Am still waiting. This was our main incentive for trying this resort out and dealing with timeshare. Never trust this company, do not fall for any of their deceptive marketing tactics. They use bait-and-switch techniques and outright lies. If you purchase, check recession rules, send notarized letter within timeframe.

The bad:

1) I was sold a cheap vacation after signing up for a Hilton Honors account. The initial deal sounded good, however, as described below, I didn't get an accurate picture of what to expect.

2) I've made over 10 calls with Hilton trying to book a hotel. My goal was to book any hotel in Hawaii (except Honolulu). I made these calls in September of 2022 trying to book *any* HGV hotel in January, February or March of 2023, however there was NO availability. I also said I would pay for an upgrade (to a suite) if I get the location and dates I preferred, however again, NO availability.

2) I ended up booking a hotel in Honolulu, however Hilton couldn't even tell me what Hotel I would be staying in. This really sucks as I only like 2 out of their 8 options in Honolulu.

3) I learned on the call after I made my final payment that I would have to sit through one of those dreadful presentations to buy a timeshare, this was not communicated to me during the sales process.

4) I have not received a single email from Hilton confirming that I have paid for, or booked the vacation; I did receive multiple emails reminding me to book my vacation, and submit my final payment. I find it odd to not receive any sort of confirmation after I have paid for a vacation product.

5) The HGV website is extremely slow. Minor issue relative to the above points, but every time I used it, I would click a link and have to wait 20-30 seconds for pages to load, despite being on a very fast internet connection.

The semi-positive:

1) Having called Hilton many times now, I will say that I talked to a couple very nice and helpful representatives. I also talked to a few that were not helpful, so I'm neutral on their phone service, at best. It lacked consistency, but I would recommend hanging up and calling back in if you get someone who is rude or not helpful.

RECOGNIZE - PRAISE - ACKNOWLEDGE - and APPRECIATE this group who are in the trenches AND they DO make HILTON GRAND shine while NOT being on the phone - on another line - in a meeting - away from their desks - NOT in touch-in the "REAL" world of HOSPITALITY....They are Hilton Grand _ Tuscany Grand Orlando: Jessika - Katereh - Marylis - Sarah - and Jordy -- NOTE: Order of import IS NOT an issue. JOB PERFORMANCE "IS!!" !!! Most Sincerely - Stephan-Barbara ** - Elmira, NY

Hilton also LIED about the unlimited availability this purchase would offer us, but every time we go to book a reservation, there is nothing available. We told the salespeople we like to travel spur of the moment and we were assured that wouldn’t be a problem, in fact, they said most people do that. Turns out, if you want to book a reservation, you must do it AT LEAST a year in advance. We’ve never booked a vacation a year in advance, and likely never will. This timeshare is completely useless to us.

He tried to sell us a Hilton Amex at 0%for 12 months for the down payment. He left so we could discuss. I expressed concern price and even when the 23k is paid in 10 years we still have the annual fees. Then when you do the math this costs us 1,136 per month. If we break the 5k down to pay off before Interest accrues I said we simply cannot add that to our budget at this time. He showed us three more less expensive plans but these won't get us enough points to do at least two vacations per year so that is not going to be of any benefit to us.

I also explained I switched jobs and am still not sure how my bonus will work yet and that is how we typically budget for our vacation each year. When we finally gave him the hard no Noah became enraged and verbally attacked my husband. He said, "You are holding her back. She wants to go and do this. You don't care about her making memories. She travels without you. That is a red flag to your marriage. You only wanted our free trip. Nothing I could do would have sold you this. You are holding her back and don't care."

He also slammed our folder down on the table. This was after numerous times saying there would be no hard feelings if we walked away today. They pressure you, do not give you a chance to leave and talk about it. He said these deals are only good for today. This was the worst sales experience ever. You don't always buy a car from the salesman but you don't expect to be verbally attacked when you do not. I have called to speak to their sales manager Dom and sent two emails. No response as of now. I doubt I will get one after reading many reviews.

and we have a great time. And my husband is confident In our marriage and never holds me back from this. Please do not buy these expensive useless timeshares. You will regret this.

Adding to the disappointment, I lost my well-paying job due to COVID-19, making the financial burden unbearable. Despite faithfully making payments for over three and a half years, we haven't been able to use our timeshare once. Our stay at the Trump Hotel was marred by deception. I demand release from this contract and strongly advise against engaging with Hilton's sales team if you value honesty and transparency.

The financial malfeasance is palpable. I was told my monthly payments would be $392, yet they are sending me bills for more than $600 a month. I have been trying to fight this injustice for months now, yet no one will take accountability for the errors made by Hilton employees. Be mindful of hidden fees, inability to book rooms without extra fees. Do Not Get Involved with Hilton Grand Vacations! You'll Quickly Regret it!!

Furthermore, they apparently used fake websites during the sales presentation that showed abundant availability at all the resorts, making it appear that we could travel the world on a moment’s notice. However, this was not the case. As an example, in 2017, we attended an owner's update at Mystic Dunes after booking a trip there. We were paired with a representative named Juan ** (lic#**). Juan promised us that if we upgraded, we would have access to a website exclusive to Platinum owners with boundless availability at all our preferred vacation locations and dates. If only that were the truth.

When we returned home, we found that the website looked the same as before, and we couldn't book any new destinations with our preferred travel dates. We called the exclusive Platinum Owners number for assistance, but it turned out to be the general phone number with long hold times. We were unable to find our dedicated travel consultant or receive our new exclusive login.

Furthermore, in 2023, we attended another "owner update" hoping to find resolution to these issues, and asked to speak with an experienced supervisor. We managed to decline buying into the "uppermost tier" (which we had previously been led to believe we already had) that "would solve all those issues". Under pressure by the timeshare sales manager to not miss a "VIP opportunity", we actually ended up buying an additional "VIP Package" from Aubrey ** (ID#**), that we thought would allow at least one week of priority access. That ended up being a deception also! We had no priority in booking the week, and holiday times are not included.

To add insult to injury, we both have to be present that week and attend another sales presentation-which we were not told of at the time of purchase! We finally realized that these various deceptions have been intentional, and that the only outcomes that timeshare personnel are seeking are in regards to their own benefit, regardless of the devastating loss to honest, hardworking families.

1. Sales Pitch - That's all this is, if your kid is going to become a salesmen then bring him to one of these pitches and you will see everything from good cop, bad cop to used car salesman. You can only check- in 10 minutes before your time, then they introduce you to your salesperson. Then they bring you in this 15 minute presentation where the guy shows you "Look at all the fun I had with my family doing this.." blah blah blah. After that you are walked back to your sales guy desk, he shows you a survey you took and highlights some of the key points that you said, butters you up talks about how much you are going to spend in ten years of traveling. Shows you to a suite you can book when you become part of the program and then after that the used car salesman comes out. "If you don't like this offer let me get my manager and he will customize one for you." The NUMBERS don't add UP.

2. REASONS TO SAY NO!! - The numbers Don't add UP, they kept going on about if you vacation for 10 years at 30 days a year you will be spending $60K .... Actually that's wrong because you have to account for travel to where you are going to go, food and XYZ. So Off the bat the present to you well if you have 22K points to use instead of money they you could spend those points at this destination, or this one... Well points don't get me to where I want to go and how much do they want for 22K points a year. $140K, yes $140,000 just to get you into the program and get started with those points.

So in 10 years you're saying I'm going to spend less than half that cost but you're asking me to give you that much money just today. Then after today I will be spending points but I still need to spend money on getting to those destination, food and whatever else I need but I'm "saving money". On top of that there is a yearly fee of $5k, yes $5,000 so in ten years I'm going to be spending $50,000 just for the yearly fee. So, I'm going to spend just a little under what I was going to be spending just on your yearly fee than what I would have spent on my vacation....

See the numbers just don't add up and it's not worth it at all, none of these timeshares are worth it from what I researched. You want to do a timeshare, just invest in some property and it will do you way better. Heck you might be able to find someone else who wants to invest in property and it's your way of a timeshare without the middleman.

Anyways I hope this help you to decide on not doing this presentation. TRUST ME just save your time and so you know my wife and I did say NO but if you do go make sure you wait until the guy comes to sign you out so you get whatever points that are awarding you and also it shows you were there during the whole presentation and they can't charge you extra that you saved for your room stay because they would say (well our records show you didn't stay the whole time so now we have to charge you full price for the room you stayed at). Take care and hope this helped to save you some time, grief and everything else in between.

We were approached by a representative who offered us 50,000 Hilton Honors points in exchange for a one-hour tour of the new property in Myrtle Beach. We thought this was a fair deal, but it turned out to be the beginning of an exhausting and prolonged sales pitch. Despite explaining that we couldn't afford the purchase, they persisted and pressured us for hours. During the signing process, we learned that we were not buying a timeshare in Myrtle Beach, but in Las Vegas instead. We were rushed through the contract and told where to sign and initial without any explanation.

We thought that we would have something to leave for our children and the ability to stay anywhere, but that was not the case. The timeshare had increasing fees and availability issues, and we were not able to use it. We were also informed that we would be able to sell it easily, but we found out that no one wanted to buy it, even for $5! HGV has made millions scamming people. Maybe it’s time we all start fighting back!

The supposed "safeguard" of a buyback program turned out to be a lie when we tried to utilize it. Hilton's dishonesty runs deep, and our dream vacation turned into a nightmarish financial ordeal. We caution anyone considering a Hilton timeshare to steer clear, as we now deeply regret trusting their salespeople and are suffering the consequences of their fraud. We recommend everybody to avoid Hilton Vacation Club at all costs.

The first person I talked to was so rude and dismissive. HGV is not like Hilton Honors. They don't provide receipts of payments. I asked about it and was told that HGV doesn't do that and I would just have to, "Keep Checking My Bank Account Every Month," which is ridiculous because if there was an issue with my payment going through, I should get a notification. I should get a receipt so I can Account for what has been paid and the balance over the years.

Then I had to reschedule 3 times because they didn't have 2 bedrooms available which makes it very difficult to plan a trip. I tried to have a positive spin, but this has been terrible since I arrived last night. Front desk was confused because my reservation was for one night when it is 7 nights. I was told that it was split up, the concierge didn't have me on the list and had to go to the computer to find me. I was told that I would have to recheck myself back in this morning. The wifi was terrible where I had to literally stand in the hall and then go back to the lobby just to get a proper signal or order food. I talked to the wifi people and he acted like he didn't understand because it was connected on his end. Turns out that the wifi box was bad and maintenance had to switch it out. This took hours to get resolved.

I finally recheck myself in this morning to find out that they split my reservation 3 times. So I have to recheck myself in AGAIN on the 25th. At this point, I was annoyed to where the supervisor got involved. As I know the reservation process is not their fault, this has deterred me from wanting to be an owner. I have been a Diamond Hilton Honors Member for several years now and I couldn't even get a straight answer for a while of making sure I receive points for my stay. This is total chaos and looking at the reviews, I am in one aspect glad, but horrified that I am not the only one that has had a terrible experience with this. And I don't understand why HGV doesn't take this into account and make it more appealing to be an owner. With technology today and the importance of clear and precise communication, it deters people from wanting to invest.

The room and view is beautiful. Most of the staff here is very kind, but the rest of this has been quite upsetting and I didn't drive 4 hours to continue to be stressed out in a matter of 12 hours let alone the whole ordeal over the past year. So I am convinced that I won't be investing in packages let alone membership with HGV again. And they represent Hilton. The hotels are wonderful and that is why I stayed and thought this offer was a great idea for get aways. But never again. Thank you HGV for a terrible start of me and my daughter's vacation. Also, these resorts do not take animals and I am a disabled vet training my dog to become certified. If my son wasn't staying extra, dog care would have cost me an additional $250. I am okay with paying pet deposits and thought that it would be similar policies for HGV which it isn't. Too many negatives to ignore.

Why do companies get away with this??? I am still waiting for a refund the company is claiming they sent to me. All communications remain unanswered. Why is this possible? This is not fair and should not be allowed. If the company suffers losses maybe they will stop. Otherwise it will continue to inflict pain and suffering to people whom they lure to buy into their games. That is cruel.

This was purchased a little more than a year ago, and we have not been able to use it due to the non-existent availability, we were told would never be a concern. During the contract signing, which was being recorded, each time we asked a question they stopped the recording, gave us a vague half answer, and then started recording again. This is how they cover their lies. DO NOT BE SUCKERED INTO THEIR SCHEME!!!

I think the deposit is put in some escrow account where they earn interest off your deposit. This is why the longer it sits, the more money the company makes off your deposit. There’s no point of buying this vacation package if I can’t reserve the days I want. Hilton basically wants to tell you when to travel not the other way around. Booking a trip a year or two out ahead of time will not work for someone like me. There would be a high probability of me cancelling or having to reschedule due to unforeseen circumstances.

Consumer affairs can email me with any questions they have. This is a real review. I just spoke to Hilton Grand Vacations today and was told what I mentioned above about the dates not being available. I spoke to Antionette first. She put me on hold, disconnected and never called back after asking me to confirm my confirmation no., name, address and phone no. I called back and spoke to Furly (probably misspelled). What a waste of my time. I was on the phone 30 minutes signing up for this vacation package that I can’t even use.

I have had to transition over to RCI to get the Resort and time I want because it was not available from Hilton and pay the extra fees to do it, although it was a Hilton Resort I booked through RCI. Does that make any sense? Liars! I can honestly say, the Hilton Grand Vacation Sea World property / timeshare membership purchase was one of my biggest if not the biggest financial mistake of my 60 year existence. I will end with this, like the buying a boat saying, The BEST day of your HGV ownership is the day you sell or get rid of your HGV timeshare ownership!!

Contract signings were rushed, and crucial information was withheld. The forged document incident was swept under the rug, showcasing Hilton's lack of professionalism. Their careless handling of documentation resulted in multiple contract redoings. The sheer audacity of Hilton's salespeople to commit elder abuse is unforgivable. Hilton prioritizes deceit and incompetence over customer service. I strongly caution anyone considering doing business with them. The financial strain and emotional distress caused by their unethical practices outweigh any benefits. Hilton's lack of accountability and transparency is disgraceful. I will actively discourage others from engaging with this company. Avoid Hilton if you value your sanity, trust, and hard-earned money.

Upon arriving at the Elara Hilton Grand Vacations in Vegas, I was blindsided with the revelation that the vacation package was merely a ploy to coerce me into attending a timeshare presentation. This was never disclosed to me beforehand, and I was under the impression that it was just a courtesy visit to view the hotel facilities. I was pestered by sales agents who used manipulative tactics to sell the idea of a timeshare as an "investment" with the promise of luxurious vacations and the ability to pass it on to my children.

Despite my clear disinterest they persisted in pressuring me to make a purchase, eventually convincing me with false promises and downplaying the true costs involved. The signing of the legal docs process was rushed and non-transparent, leaving me feeling overwhelmed and taken advantage of. They purposely failed to inform me about my right to cancel the contract within seven days, nor did they disclose the full extent of the fees and charges I would incur. It was awful!

Since that dreadful day, my timeshare has remained unused, as I firmly believe that I have fallen victim to a fraudulent scheme. I cannot recommend Hilton Grand Vacations to anyone. They are a scam. It’s been an uphill battle trying to get my timeshare nulled. One of their reps sent me a very snarky email responding to a letter I sent to their headquarters. I was shocked at how heartless Hilton has become. I see that many others have been taken advantage of and look forward to seeing the day justice is served and Hilton and its greedy salespeople are held accountable!

Upon entering the meeting room, I was impressed by its cleanliness, and the attendees were all well-groomed. The organizers had thoughtfully provided coffee, water, and snacks for everyone. The salesman leading the presentation started by trying to establish a connection with us, finding common ground to create a friendly atmosphere. He began by asking about our opinions on timeshares, and he jotted down the negative words that came to our minds, like "ripoff," "expensive," and "low value." It was evident that he was accustomed to hearing these concerns, and he tailored his pitch to address them directly. Using examples, simple math, and visual aids, he attempted to build value in the product and persuade us of its merits.

Following the initial pitch, we were taken on a tour of the property, which boasted a lovely view overlooking the pool and beach. When we returned to the unit, the financial manager joined us. He presented various options and made it sound like he could save us money. However, as I had some reservations, I requested to review the purchase contract overnight and inform them of my decision in the morning. To my surprise, I was flatly denied that opportunity. The salesman insisted that I couldn't read the contract before making a decision; instead, I had to agree to purchase and start signing, and then he would allow me to read it bit by bit as I signed. This approach seemed dubious, and it left me with the feeling that they were hiding something.

I have a strong suspicion that this practice is not only unethical but potentially illegal. Refusing to disclose the full contract to a customer before signing is a red flag for a potential scam. Customers should be entitled to review all the terms and conditions before making such a significant financial commitment. After this experience, I couldn't help but feel that they were trying to pressure us into a hasty decision without giving us a fair chance to fully understand what we were getting into. Signing a contract should not be a blind leap of faith; transparency and honesty are essential in any legitimate business transaction.

Despite our initial excitement, we were cautious about the high price. Hours of negotiation followed, and eventually, we settled on purchasing 5,000 points every other year. Unfortunately, when it came time to sign the contract, we were rushed through the process, with important financial information being either hastily glossed over or completely omitted. We were never shown the truth in lending statements or informed about the exorbitant interest rates we would be subjected to. Had we been aware of these astronomical charges, we would have never signed anything.

Shortly after signing, we discovered hidden fees associated with our HGV membership and have experienced extreme difficulties finding availability for booking. We were shocked to learn that we had to pay a fee to keep our points for the next year, along with increasing maintenance fees. Our 5,000 points are practically worthless. We have come to realize that continuing with Hilton Honors and IHG Rewards programs would have been a far better deal than owning with HGV and now we are deeply regretful that we fell victim to it. We have lost all trust with Hilton and want nothing to do with them or this contract.

Apparently good old Hilton sold my information to people who have sold my information so that I am now doomed to a life of Hilton related SPAM calls. Hilton sold me out. I was loyal to the Hilton organization for over 20 years of my life and they sold me out. I would be careful dealing with them ever again. If you buy from them you might be okay. If you don't buy then prepare yourself for a life of endless SPAM calls. I am sure they did this out of pure spite. I am so disappointed in the Hilton organization for selling out my life. I hope it was worth it to them, since I will never do business with Hilton in any way again.

They don't allow us to access the website until rescission period is over to cancel the contract. When I went in, I was not able to find any available dates for the unit we had previewed and thought bought into. I even looked to next year but it tells be I'm out of date range. What they do is have whole bunch of slots opened for 2 days, but when we book, we need to book for minimum of 3 days which they don't have anything available. Also, I was given a flyer of how many nights I have with points I was buying. Points I have is less than half of the value from what I was told and what was on the flyer.

I did the numbers of booking the hotels I want online, and the money I spent along with annual fee I have to pay. It would take me over 40 years to break even should we use it every year with the hotel of what I thought I was getting. What's worse, when I looked online to book the hotel (not as a member), it's available. Since I need to best utilize the $40k I spent, I was looking for other areas I can go to. Nothing where I want to go is available. They just have few hotels that are either rundown or out of the area. Please don't get it as you will regret it!

Despite repeatedly expressing our clear disinterest in the upgrade, our objections were disregarded by the representative. She prevented us from leaving the presentation, falsely asserting its unfinished status, and even resorted to physically detaining us. Feeling trapped, we reluctantly agreed to the upgrade. The promises made during the presentation turned out to be hollow. The projected savings on maintenance fees failed to materialize as advertised. Furthermore, the upgraded status fell short in providing the flexibility we were assured of, as blackout dates and limited availability during peak times became significant hindrances. Instead of being a worthwhile investment, our timeshare became a financial burden, delivering minimal returns and exhibiting no appreciation in value.

These distressing experiences were compounded by the discovery of undisclosed and exploitative terms associated with our agreement, including a high interest rate and the absence of contract cancellation rights. Our earnest attempts to engage HGV in addressing these concerns were met with indifference and unhelpful responses. As a result, we feel compelled to share our experience in the hope that it will serve as a cautionary tale to others considering their involvement with HGV.

Sometime back in 2021 the amount of points needed to reserve a room in Hilton doubled, and in some cases tripled for good, this of course meant a point devaluation for any of us who transferred from HGV to Hilton Honors and already had a boatload of points - it was as if you were in some country where the currency turns to nothing, poof, over half your value or more gone up in smoke. Not only that, but since the last contract I signed this year, they went down from a 50x1 or 25x1 conversions (depending on the type of contract one had) to a 32x1 or 16x1 conversion rate when one decides to convert the points from HGV to HH. So, they in fact have devalued the entire scheme of point conversions from HGV by decreasing the rate value of points and doubling or even tripling the cost of a Hilton hotel reservations - a great scheme for Hilton that leaves Every Single Owner turned into a loser.

My advice here is, don't buy HGV, the scheme is so terrible these days, it used to be good; I unfortunately did not catch this until much later, when my presentation was given at the end of last year all they spoke of was the 50x1 conversion and for me it would have been a change to a property for a 25x1 value, which in turn became a 16x1 conversion (a very small print in the contract) and am stuck with a property that if I don't get to use the points for it in a year or the next, I have to swallow a hard pill of this huge devaluation. Not happy with their changes that hit us in a manner that make us not happy owners whatsoever! I highly advise to stay away from them unless they return value to the customer as it was the case before.

The worst part is cancelling your timeshare is proving to be extremely difficult! There needs to be some sort of class legal action to get these cons under control. Look at what everyone is saying! How they are allowed to continue to do this to people is horrible! This is a massive financial burden for me and it’s obvious a lot of other people have been scammed too. Someone at Hilton needs to do something! Where’s the accountability??? I won’t stand for this!

What was supposed to be a brief hour-long presentation turned into an unending ordeal that consumed more than three additional hours of our precious time. We were subjected to an endless parade of different agents, shuffled around from one area to another. The entire experience felt overwhelmingly hostile and mercilessly long, leaving us feeling trapped and helpless.

To make matters worse, the sales agent deliberately misrepresented our purchase, assuring us that we were acquiring a vacation home, not a timeshare. It was only when we had the opportunity to review the paperwork in detail a few days later that we discovered the full extent of the swindle. Shocked and infuriated, we immediately reached out to Hilton to rectify the situation.

However, we soon learned that we had unwittingly surpassed the 5-day rescission period for the state of South Carolina, within which we could have canceled the agreement. Not once during the entire sales process were we informed of our right to cancel, the limited timeframe available, or the fact that we were purchasing a timeshare. We were ruthlessly baited and switched, victims of Hilton's deceptive practices. I want to ensure that others are made aware of Hilton's unscrupulous and unethical behavior. This regrettable experience has left us deeply disappointed, frustrated, and financially burdened. Hilton's blatant disregard for transparency, customer welfare, and fair business practices has tarnished their reputation in our eyes.

At the last MANDATORY meeting we voiced our concerns about the rising cost and scarce availability. We were promised that if we upgraded it would not only help reduce the payment, but we would be at HGV Premium Plus, which allowed us to book 14 months in advance. We agreed, because it would help us vacation how we wanted, lower our monthly maintenance fee and we would not have to attend any more REQUIRED owner meetings, which turned out to be nothing more than high-pressure sales pitches! Now we are paying over $1000 a month for maintenance, and I still cannot vacation how I want. This company is deceptive, dishonest, lacks compassion and FAILS TO OFFER SOLUTIONS.

There is a fee for EVERYTHING, but no one tells you that upfront. Then I had to deal with the lies… Salespeople told me I was investing in real estate property that my kids would inherit. There is no property, but my kids will inherit the debt anyway. All of this for something my family cannot use. You would think that I could get a reservation with the insane amount I am paying, but nope! Nothing! I can, however, easily book a Hilton timeshare online through online booking sites, and I can book any time of the year and anywhere I want. Common sense would dictate it would be the other way around, but this is Hilton for you!

We attempted to do this, and they said they don’t buy back timeshares, only sell them. We are appalled with how HGV conducted their business, it’s a crying shame that they’re still in business. A company that big should work with ethics and integrity, yet HGV has NONE, absolutely 0. Save yourself the endless headaches, and the thousands of dollars this will cost you!

They told us since we were buying The Elara in Vegas that we were investing in valuable Las Vegas real estate and could easily make a killing on rental income due to Las Vegas being one of the most visited destinations in the country. We have made exactly $0.00 renting our valuable timeshare! Hilton Grand Vacations now owns Diamond Resorts, so I caution anyone that comes across either of these brands to casually walk away or become a victim like we did.

I didn't see these reviews before I signed up but thankfully I did, then after some soul searching I immediately sent a "rescind" letter, as is explained (glossed over) in their info packet and by law: Nevada Revised Statutes 119A.410. So, we dodged a bullet there. The one point that really stuck with me was the explanation about maintenance fees for repairs. Paraphrasing, the salesperson said that if the roof blows off a property in Florida, the traditional timeshare owners of that property will pay for the roof repair and their fees will go up significantly. I asked, why wouldn't insurance cover that cost? The salesperson moved on without explanation. But at Hilton, we spread that cost over all the owners and it is just pennies on the dollar.

Then I got to thinking, if they spread out the cost of maintenance and repairs (forget about insurance coverage???) over all the owners and there are more and more owners every day, why would maintenance fees increase year over year? They are bringing in $15 billion in maintenance fees per year plus the membership cost that we signed at $57,000 (financed), I bet some people paid more. So, we will stick with the deal we already have that is exclusive, not open to the general public, cost me nothing and has no maintenance fees. However, if not for that caveat, I probably would be more interested...but for now I will pass. Thank goodness for the "cooling off period" of 5 days to rescind the contract. *https://www.hiltongrandvacations.com

We bought this because they pitched us on having a great investment and that we were building financial equity with this purchase. They made it seem that not only could we use this timeshare whenever we want but that they had resorts all around the world that we could easily stay at with no additional costs. EVERYTHING ABOUT THIS SCREAMS SCAM!

I was then 71 years old, and I feel like I was an easy target for their salespeople to commit elder abuse. I wonder if they considered my age when thinking it would be easy to continue lying to me about a membership that I “had to have”. Hilton has been nothing but a pain to deal with. I want to warn everyone, do not give in to their deceiving sales tactics, otherwise you’ll regret it for the rest of your life, I assure you.

Don’t trust them, and don’t go to any of their presentations no matter what they’re offering. Part of their schtick is to get you to open credit cards with them to fund the useless timeshare. They constantly hound you to upgrade and pay more to enhance your experience but it’s just like taking your money and setting it on fire. How do they get away with this you ask??? They manipulate you to sign a ton of legal documents that lock you into the timeshare for life, but what’s in the fine print is contrary to what the sales agents tell you! I’m actively trying to get out of my timeshare with Hilton and I’ve discovered that there were a ton of violations that they committed when they sold this to me. I’m done with these crooks. Don’t let the iconic name fool you, Hilton is nothing but a shady scam!!!! Looking forward to seeing the sales agents face judgment for what they’re doing!

Despite demanding the immediate cancellation of the unauthorized Orlando reservation and swift attention to my original request with confirmation number **, I have been met with nothing but frustration and incompetence. The lack of urgency and accountability in addressing this matter is truly disheartening. The level of service I have received is simply unacceptable. The fact that my privacy was violated and my original request was completely ignored demonstrates a blatant disregard for customer satisfaction. It is evident that your company fails to prioritize the needs and preferences of its customers.

I implore anyone reading this review to think twice before engaging with this company. The disregard for customer consent, privacy, and the inability to fulfill basic requests are clear indicators of the poor service you can expect to receive. Save yourself the frustration and disappointment by choosing a more reputable and customer-focused company for your travel needs. - Avi **

They are fast to sell you points and packages and will spend hours selling you your goals and dreams, but if you decide to withdraw your transaction, no one will assist you, no one will answer the phone, and no one will respond to your emails or phone calls. They prefer that you enter into a legally binding contract and receive your money for the remainder of your life. The fact that they are so shady after you sign the contract is a red flag and a sign to me that the entire enterprise is a fraud, and you should not sign up to become "an owner." For the remainder of your existence, they will own you and your money. If you want to go on vacations, you should save money and look for discounts at various locations. It is not Hilton Grand Vacations.

False information was provided, important documents were withheld, and our heirs' ongoing maintenance fees were conveniently omitted. Renting out the timeshare was difficult and unprofitable due to high fees. The actual value on the market was far lower than portrayed. Hidden fees for bookings and banking leftover points added up, and the promised ease of travel was a facade with limited availability and inconvenient reservations. HGV's staff targeted us as an elderly couple, exploiting my husband's disability. The financial burden and limitations imposed by Parkinson's Disease compounded our hardship. HGV's failure to deliver, abundance of hidden fees, and exploitation of vulnerable individuals make us deeply regretful of our decision. Beware of Hilton Grand Vacations!

He reassured me that “this is not a scam where we make you promises just to get you to buy something” and stated that even though I could not see any available rooms for this resort on their website during the two week window, the Hilton concierges have access to additional rooms that they do not allow the public to view. He said I would have no problem booking during those dates. Since he said that I could not book until the next day, I called the next day after telling my grandmother about our new plans to celebrate her bday and (of course) the representative said that there were no rooms available during all of September. Wow - this company is literally negatively impacting people’s lives and taking their money with no regard for the ethical implications of doing so. Do not utilize this company for anything.

The whole thing is goofy. It's a scam. You will pay large maintenance fees for the rest of your life. There is no way out. This is after you pay huge amounts of money for rooms and places you will never see. They tell you all hotels are available. But then you try to book and they will say oh no rooms available. The maintenance fees will go up and there is nothing you can do about it. Don't do this. We went through it all really just to see what they said. As a Lawyer who would never sign a contract without thinking it over and reading all the fine print at home. Please don't do this to yourself. If you can't think about it then you know it's not going to be in your favor. You will be in this forever without a way out.

We kind of laughed at them. They got really angry when we said nah. We are out. That should tell you everything you need to know. If you can't say no and leave then don't attend one of these meetings. They prey on people who are too intimidated to just get up and leave. I am not sure why people don't just leave. We did. No big deal. They offer, you say no. They offer you say no. They say why? You say it's not for us right now. They try to use your own words against you. We just laughed and said, "It's not going to work- these sales tactics. We don't care enough about your company and your sales team is shady as well." Got our 3 nights and a good laugh after. Do the same. Don't sign up for the scam.

At NO POINT was it disclosed to us, that our children would become financially/legally responsible for this when we pass. This is so infuriating, who wants to leave their kids debt? They told us the maintenance fees had not gone up in 10 years. That was a lie, they go up EVERY year! EVERYONE DO YOURSELVES A FAVOR AND DO NOT ENGAGE WITH HILTON GRAND VACATIONS CLUB.

Soon after I received an email with the details and immediately noticed it was not the deal I was sold! The salesperson said nothing about Timeshares; never mentioned that word, but in the email it said the ONLY purpose of this deal was to sell timeshares. I am not interested in timeshares and I know I will never buy one or want one. The salesperson also said the total was $299 but the email said I still owed $149.88. The salesperson said I could pick just about any Hilton hotel in any city, but reading the information I see a very small list of cities, none of which I want to go to, and the one they signed me up for is Orlando, where I live so I don't need a hotel there.

Because of these and other lies and misleading things about this deal, I wanted to cancel it the same day. I went back to the lobby but the salesperson had disappeared. I called Hilton Grand Vacations and at first was told there are no refunds or cancellations. I called back a few times and finally got someone to say they would cancel it and refund my $299 but they would not give me any confirmation or anything in writing stating that It's cancelled and I'll get a refund, so I am still waiting to see if the refund every shows up in my account. I tried complaining to the Hotel I was staying at, and to Hilton customer service, and got nothing but the run-a-round telling me to contact the hotel, hilton.com, hilton honors with I am a member of, and back to Hilton Grand Vacations. I'm writing this review to warn others that if you ever get approached by Hilton Grand Vacations salespeople, please walk away and don't get caught like I did.

4. Please stay away. HGV and HGVmax are a scam. #hgvscam. Complain to FBI if you are a victim. These salespeople are defrauding many many Americans and cheating them out of their income. Someone, please help us. We can't get our money back.

He showed me a loan amount for $1,132.07 and I said absolutely not. I cannot afford that and to please bring me back my ID which they were holding hostage. He said, "No ignore that. Your payments will be back around the same amount you are paying now as promised (Lie)." This is what Hilton offers everyone with this high interest rate. "I'm going to schedule a meeting with you to refinance your loan with a lower interest rate for May 3rd." I was coerced into agreeing to this loan with the promise of a refinance that he would provide (Lie). He purposely made a "follow up meeting" after the 5 day contract period knowing that I will be stuck in the contract (Trap).

When I spoke to Grayson on May 3rd 2023 he basically asked me to use LightStream or contact my credit unions and get a personal loan for consolidation. I told Grayson no company has offered a personal loan for consolidation with a term length past 5 years. He said these companies would do this, and this is what he has all his clients do all the time and it's been successful. With my credit score I won't have any problems (Lie). I asked him can we reverse my contact because what you promised me was a lie and like I told you before I absolutely cannot pay $1,132.07 a month. I need to stay under $500 a month. He stated: "I'm not super familiar with that process and what it would look like but why don't you see what you can get from your lending and we can go from there." I just told him none offer a term for 10 years for a loan amount of $58,659.60.

When I tried to reach out for his assistance again regarding reversing this because of the false misrepresentation he stated I had something come up so I won't be in the office tomorrow. Which is further adding days and delaying this process even further.

I asked that they Please have someone call me immediately regarding this situation and remove my contract from Escrow as I cannot afford a loan for $1,132.07 as stated to Grayson many times. You will get stuck in a contract with the only form of communication is thru email, in hopes you get a response. I warn you be aware.

We felt violated by their manipulative tactics and the fact that they took advantage of our lack of knowledge about the timeshare industry. We have since discovered that almost everything was a lie, a clever scheme to entrap us into debt. The yearly maintenance fees are very high and it’s not worth what you get. They didn’t disclose to us that the points would expire if we didn’t use them. Availability is a nightmare, good luck ever staying in your timeshare. Don’t believe them when they say you can make a profit from renting out your unit and that it would cover the maintenance fees! This company is nothing more than a scam and it’s disgusting that they continue to get away with it. It is imperative that the public be aware of these violations and avoid doing business with Hilton Grand Vacations.

The worst part is that we were misled about the due dates of our maintenance payments and ended up being hit with late fees and finance charges. We were also told that we could roll over points, but when we tried to do so, we were unable to, and no one seemed to be able to help us. We were simply passed around from department to department and hung up on. This company is predatory and commits fraud endlessly. It preys on unsuspecting customers, luring them in with false promises and then trapping them in a never-ending cycle of fees and dues.

They compliment you (he commented on my appearance as an attractive smart woman to try to boost my self-esteem) and want to know you personally. Then we sat in on a presentation, which shows fantastic places you can visit and had an emotional aspect of not waiting to travel because tomorrow is never guaranteed. Then we returned to the sales counselor's cubicle, and he was trying to convince us to buy a timeshare since I mentioned wanting to travel everywhere. I am not comfortable buying something when it's my first day hearing about this opportunity, and without doing my own research first. There was the overwhelming notion that this deal will cost more if I wait, so I should buy now. I hate feeling pressured, even though the counselor said a few times that he'd respect if I walked away without buying. He showed us a tour of the resort too, which included a walkthrough of a nice suite and the pool and other spaces & amenities.

As the conversation went on though, he seemed more irritated and less friendly with us. His smiles at the beginning of our interaction faded to frowns and disappointed headshakes. He began to get snarky and stormed off a few times, to get his manager to try to discuss how good this program was. We told the manager we didn't feel like taking part in the program at this time. He seemed understanding and didn't push us too much. Then the third representative/person sat down; he was from marketing and wanted to get our feedback and the top 3 reasons why we didn't buy at this time. The manager and marketing guy both asked us if we would consider the program in the future. I honestly highly doubt it considering my extremely unpleasant experience.

When we went on the owner updates, they purposefully misrepresented the compounding costs associated with upgrading. These hidden costs have added up exponentially over the years. Between maintenance, closing, exchange, booking, and processing fees, Hilton Grand Vacations is making what is obviously a lot of money by double and triple-dipping on these contracts. We paid more than $10,000 in just maintenance fees alone. The amount of interest Hilton Grand Vacations is collecting is staggering, especially considering they present the product as a real estate investment and are charging credit card interest rates. This product cannot be refinanced by a bank or credit union, because this is not real estate. They simply glaze over the financial portion by focusing on the monthly payments associated with the mortgage loan. The “price” in the end will represent about 30-40% of your costs. We have lost all faith in them at this point.

The lady then gave me a ** response as to why they didn't recognize my number. It was a completely wrong number. She was at a loss of words after that. I don't normally leave reviews. However this company sucks. You are smart to read these reviews, I sure if you are reading these reviews, you have already made your purchase. Lol. It may take you some time, but get your money back asap. If they giving people a hard time with this, just imagine how bad it'll be at the vacation resort.

I emailed and then called the number that connected me to a representative previously. They insisted that the Escalations Team did not have a phone number, from whom I was apparently to hear within 10-15 business days. I even asked how they at HGV would reach out to the Escalations Team if they did not have a phone number. They were adamant that the Escalations Team would reach out to me. I requested this in writing via email. They stated they would reach out to me within 24 hours. They did not call.

I called American Express, and they were patient and understanding and opened a dispute. I shared all associated documentation (signed contract, emails, mailed letter, tracking information confirming receipt). The $1695 was credited to my account as the team investigated. (It is worth nothing that, when we initially decided to cancel, I reached out to American Express to dispute this charge. However, I was initially unable to do this because the charge showed up on my account as a hotel stay, with a check in and check out date (both the date of signing). This prevented me from disputing the charge online, as the date of cancellation is shown as after the date of this hotel stay.)

A few business days later, presumably after American Express reached out to HGV VIP, a person from HGV called stating that they would cancel our enrollment in the program. They also stated that the refund would be processed within 90 days. I asked for this in writing via email as well. Interestingly, her email signature did include a phone number. She consistently called me by the wrong name, which was just another point against this hospitality company. Given this experience, I assume I would have had to follow up yet again with HGV after the 90 days to ensure I received my refund. Luckily, I have already received the credit to my American Express. This experience makes me very unlikely to want to interact with Hilton in any capacity, and I will be working hard to avoid them in the future.