Hilton Hotels Reviews

I was a Diamond member and I quit using Hilton altogether due to their consistent bad service. Strangely enough, they didn't care-- proving that I made the right decision. It doesn't matter how much you spend with this company, they will still treat you like crap.

Traveling from the Redwood Forest to Yosemite with my wife and two kids I thought the perfect place to stop and stay the night would be the historic National Hotel in Jackson CA. I booked two adjoining balcony rooms overlooking the old downtown Main Street several months prior to our planed visit. We arrived at the National Hotel after a long six hour driver ready to rest and see the sites of the old gold mining town. Upon check in we were told there was a problem with our reservation and that the adjoining rooms we reserved were not available. I provided my confirmation number to which the woman behind the counter replied yes I know “I’m the one who took your reservation but we gave it to someone else.” While I was upset I politely moved forward and we had just travel a long distance and we were exhausted. I asked if they had two other adjoining rooms to accommodate our stay.

Checked in for 3 night stay, was “upgraded“ to the 3rd floor from the first floor (my request) and the elevators were out for 2 of my 3 days. I’m too old to be going up or down stairs with my bags. It’s not safe. Will be a long time before staying at this hotel again.

Hilton Honors member for many years - Called to ask a few questions about how to use points and free night bonus and was transferred to the ‘vacation club’- been there done that, so I knew what to ask - bought the package based on a lie - after reviewing the call, I was correct but they wouldn’t honor what was said - they blamed it on those “overzealous salespeople” (which was my profession for over 40 years) - bumped from diamond to gold in April, and now this… Thanks Hilton!

Unfortunately, I booked through a second party. Regardless, being a Hilton Honors member, I relied on Hilton Honors. I realized at the time of booking that the room selection was given at check-in. That is why I called ahead after booking with a request of two beds. They said it would not be a problem. However, here I am in an uncomfortable situation with a king bed and a guest sleeping on the ground. Disappointed!

Wonderful!!! Service, room, amenities, dog friendly!!!!

Booked a hotel, direct not third party, at Homewood Suites South Loop Chicago in March 2026 for an 8-night stay in their largest suite, as we are a family of 5, for $375 a night. July 21-29. Called the hotel directly on July 15 as flights changed and informed the hotel we will be arriving July 22. Have a confirmation email with that. Go to the hotel at 8 pm on July 22 and was informed we were considered no-shows and were to arrive July 21. Front desk confirmed they made this change on July 15, and then their records show 2 minutes later the date was changed by Hilton booking back to July 21. The front desk also said the computer shows this reservation date was changed several times after that, not by me, and again I have the correct confirmation number email with correct dates. We find out the hotel is full and all the hotels in the area are as well.

I recently canceled at reservation at Parsippany Hampton Inn NJ because I was staying at Parsippany Hampton Inn/Hilton and because I did not receive a cancellation number and tried to dispute the charges, I will have to pay around 600.00 for a place I did not even stay at. I have been a Hilton Honors member for 19 years and never had this experience. It is impossible to stay at two places at the same time. The manager at the Hilton one even talked to one of the staff explaining how to do this. Never stay at this hotel; it is horrible. So very disappointed in Hilton; my business will now go to a Marriott.

Reservation for Hampton Inn located at 4820 Port Loop Road, Southport, NC. Upon arrival, we we told that we could not receive our honorable point, Military discount, or Senior discount. I called the Corporate office and was told the same thing. Reason was that we went through a third party. We called the number that was associated with the Hotel and city. Sound like corruption to me.

I have stayed with Hilton Hotels for as long as I can remember which is approximately 20 plus years and have never had such a horrendous experience this: My husband and I booked a room at Home2 for a family reunion the weekend of July fourth. Check in July 3, check out July 5. Before leaving home, I called Home2 to confirm our reservation. After driving twelve hours to get there, we arrived and they could not find the reservation. Tired, hot, hungry and exhausted, we had to scramble around trying to find another place to stay, needless to say, everything was booked due to the holiday weekend. We ended up staying with a relative. Around 11:00pm the same night the night shift hotel clerk phoned saying they found our reservation and that we could return. I informed her that we were in bed and would be in the following day to check in.

This review is for Hilton Hotels & Resorts regarding a reward night reservation at Villa Neri Resort & Spa in Sicily, booked through Hilton's chat channel, the only method available for that reservation. At no point during booking was I informed of a one week cancellation policy. I requested cancellation the same day I booked, four full days before the stay. The hotel's front desk confirmed the cancellation by phone. That same evening, the hotel emailed me reversing that confirmation, stating they were unable to process the cancellation themselves and that it needed to be handled by Hilton's Diamond desk. Hilton's Diamond desk then told me the opposite, that the cancellation had to be processed by the hotel.

My wife and I are visiting grandchildren in the SF Bay Area and booked Hilton in Warm Springs (Fremont), CA to be near them. The parking lot had a quarter of the available parking (best spots) reserved for “Clean Air” vehicles: crazy! Upon entering the lobby they were selling generic bottled water for four dollars/8 oz bottle: rip off! There is an indoor pool that says ot to drink the water because it is “reclaimed water:” carcinogen! We are traveling with my granddaughter and her two sisters stayed overnight in our room.

I've been a long time Hilton Honors member and generally have had very good experiences. My recent stay at the Hilton airport Kansas City had a very disappointing and disturbing aspect. Apparently, they sublet their parking out to a third party vendor who provides minimal signage to indicate there is a daily fee. I stayed there in an open, unprotected lot and did not know about the fee. A week later I got a notice from an unknown source saying I owed $75 for not paying a daily fee I did not know about. Typically, most hotels, particularly Hiltons, will add a parking fee to your bill if there is one. Not this one. I paid the fine and am still not sure it wasn't a scam. Be careful at this Hilton.

I rarely leave negative reviews, but my experience with Homewood Suites Salt Lake City Downtown and Hilton's customer service was so disappointing that I feel compelled to share it. What began as an issue involving a package sent to the hotel quickly became a frustrating cycle of conflicting information, unanswered questions, and a complete lack of accountability. I was provided multiple explanations regarding what happened to my package, including claims that it had been returned to sender, yet no one was able to provide documentation, tracking information, receipts, or any evidence to support those claims.

We had two rooms at the Home2Suites at the Ga Mall. One room was great but the other room was nights with so much noise. The managers wouldn't return our call. Nothing was done. My husband sent the manager a email and had no response. He called customer service and they offered 20,000 points... We paid way over $1,000 for the rooms. No one cared that my daughter a type 1 diabetic, got no sleep for three of the four nights. Very upsetting because my husband travels and we also use Hilton hotels and never been treated like this

When we got there; the remote control did not work so I asked the maid I spotted in the hallway if she could change the battery. I assumed it was the battery, she came in with another controller that also did not work. So she told me that she was going to get housekeeping to fix the issue. My children and I were in the room for a bit. We ate dinner, then we got ready to go swimming. I figured that after that long the controller just was not getting fixed. It turns out they were just waiting for us to leave the room. When we came back from the pool which, we had to book an hour for which is whole other thing that I did not like but a minor issue. We tried the controller and it worked; so they came while we were at the pool.

This service was absolutely horrendous. I booked a room specifically with a pull-out couch, and they had the audacity to give me a room with just one bed. After enduring the hassle of getting another room with the pull-out, they charged me extra for it. I called to get my original price back, and they kept me on the phone for 50 minutes just to confirm I was right. They had the nerve to say I could pay for the other room and would get a check in 30 days. Pathetic service! Amy didn’t even bother to get me to the telephone survey so I could give them a well-deserved 1-star rating. I will never book with them again.

I use the Hilton app for all my bookings. I always get a text when my room is ready. For over a year, I've also been getting texts for another person that I don't know. I've repeatedly asked Hilton to fix this, but it never gets fixed. This is a breach and misuse of a customer's personal information, and should be a concern for every Hilton customer.

Was a Hilton Diamond member and all those years the only upgrade I ever got was a couch. Does not mean anything.

Stayed at Columbus Hilton Garden University in Columbus OHIO for a wedding… They lost power and refused to compensate us anything for our inconvenience! What kind of hotel does not have back up generators? They said it was an act of nature and would not offer any compensation… Poor customer relations. I will be contacting the Hilton Corporate when I return home. Very disappointed!

Breakfast is included per your website. It is not honored at the location. When I asked the breakfast staff that your website states free breakfast she argued with me that she will not honor it no reason and for me to call corporate to complain. Your front staff is rude stands around and will ignore when I ask questions. Your bed is lumpy and your air conditioner is not cold enough.

We stayed at Canopy by Hilton in New Orleans in late April 2026 attending the Jazz Fest. I’ve been a Hilton customer for decades but that is over now. The staff and service at this location were inept, indifferent, and dishonest. We walked out of the restaurant at breakfast after waiting 20 minutes for service, my vehicle was booked in their care and parking garage, and there were significant undisclosed room charges at checkout. Room rates were doubled on the weekend and the front desk said they didn’t care that it was not explain the Hilton Honors website. They couldn’t print my receipt because the printer was out of ink. Sure I believe that. Hilton loyalty gets you nowhere, stay with any other hotel provider and you’re guaranteed a better experience.

On a trip back from Florida to Massachusetts after driving 10 hours my wife and I decided to find a hotel and call it a day. My wife was driving so I searched local hotels on my phone and booked a room at a local Hilton. Upon arrival we were told that we did not have a reservation. The clerk checked my confirmation number and the reservation had been booked for April 1, 2026. Given the fact that it was February 25th this was not going to work. I was then told that this was a non-refundable reservation. I explained to the clerk that I never entered the date of April 1st as I had no intention of coming back to North Carolina on that date.

Recently stayed all by myself for 10 days at a Hilton in Greensboro Ga. Came back one day and my door was opened. I was very scared to walk in. I complained and they never seemed too worried. They reimbursed me for only 1 night. Seriously that is not enough. I have called and emailed my concerned and no response. This hotel in Greenesboro Ga needs to know that customer safety is important. Why they are not responding or calling me back is horrible.

Horrible experience. Did not get the room we booked. They lied about AAA discount. The tub was so slick we nearly fell and broke our backs.

The ceiling in the bathroom was flooded and dripping all over the floor. When I called to report they asked if I needed to move to another room DUH!! I was doubled charged for the room plus incidentals that I had none of. Hotel is is disrepair and stinks. Took hours to initiate a refund and still days out to be reimbursed. Hotel personnel were very rude. Buyer beware Can’t stay at Hiltons any longer with this kind of customer service.

While I will give the daytime staff 5 stars and admit the hotel, Homewood Suites, Rochester Henrietta is a nice facility. The night front desk clerk, Eric was rude, unsympathetic, had his girlfriend at work with him and treated me like I was an interruption, telling me information about possibly not having a room secured by a Credit Card due to his audit, when there were rooms available. I checked online. Because I disagreed with a policy I was called loud, rude and aggressive and he called the police on me, although I used no profanity and was the only one being called names. After driving all the way from Michigan with my family, I was put outside, drained and tired and had to wait outside 3 hours for the next front desk clerk.

I have never written a bad review for anyone but today will be that day. I had an unpleasant expectance with both Hilton Mystic Dunes in Celebration, FL and Hilton's corporate. I was traveling with a team that was competing in a nearby area and or team coordinator initially booked the hotel on specific billing requirements. However, after agreeing to those terms, the entire process changed.

I stayed at the Hilton garden inn in Appleton/kimberly WI on the night of April 9, 2026. I was charged $75 pet fee for my ptsd service dog. They did not disclose this to me until I checked out. It was my understanding that they cannot do this, then they refused to remove the charge. I called the corporate Hilton number and all they said was that the hotel sets their own policy, and they won’t do anything. I plan to dispute charges with my credit card also I am going to see where I can file an ADA complaint..

My husband is in a 100% disabled United States veteran and a 9/11 survivor. The two resorts in Virginia Beach that we own timeshares in that are owned by Hilton each have TWO handicapped accessible rooms, as opposed to the at least 12 they are supposed to have as per the American with Disabilities Act. When we asked about having our room made into a wheelchair accessible room during the renovations they are CURRENTLY DOING, their response was to attempt to sell us points That is absolutely disgusting. I'm a Hilton Honors member who will not only be relinquishing my membership, but will also never go to a Hilton again.

Homebound Suites in Columbus, Ohio (Polaris Mall area), was newly remodeled & was a great place to stay - clean/towels were white as snow, very important. It was close to so many restaurants & shopping (Costco & IKEA). Front desk reps Dalisha and Olivia were kind and very supportive to my needs/comforts. This being a newly remodeled place, the WiFi was not installed, and the phones in the room did not work. I think this should be noted on their website. Having a teenager, WiFi to watch movies was important... I will book this place again in the fall! Thank you to the staff who also made great coffee!

I am submitting this complaint regarding my stay at the Hilton University in Charlotte, North Carolina, during the CEA conference in March 2026. I had also previously booked with this hotel in December, and for this March stay I was given the special CEA conference rate. My understanding was that the total for March 25 through March 29 was $545.00 under the CEA rate.

Customer service unprofessional. I speak with four. No more one help me and disconnect twice. 3 hours bad experience also in the hotel last year and I try one more time 4 different customer service. No one help me.

I am a Hilton Honors Silver member and will never stay at a Hilton Hotel again. I had to cancel a trip recently and they charged me full price for the two nights that I could not make and not to mention the taxes and fees for a room I didn't even use. Making a call to Florida Department of tax revenue now.

Not what we expected from Hilton. Old run down in need of major overhaul. So they must be scamming people for bogus charges. We have heard 2 different stories on why they charged us 250 dollars. First was we smoked cigarettes. Then later that day it was we smoked her words ** in the room. We are in our mid 60s. Even if we did smoke we both know better. Was there for a family member funeral. 2 nights each night both weekdays were different rates? Wow total stay costing us 559 dollars. What a racket. I have all receipts and will dispute and file with the BBB. So I guess this Hilton does as they please at Hilton Covington Louisiana. Will be filing with the BBB. This is absolutely ridiculous.

This has been one of the worst experience I have had with Hilton. I reserved a room for 3 nights. Immediately after, in less than 5 mins I realized I don't need to go so I called the hotel and I was told by the customer service agent to talk to Hilton directly for a full refund. So I called Hilton and they put me on hold and Hilton office talked to the hotel and then they said that they have canceled the booking and a one night room charge has been put towards my account. They did not ask me if I am ok to be charged the $400.

Stayed at Doubletree Hilton in Warwick RI out of necessity of snow and had to ride the property three times to locate a parking space with no luck until a manager offered one on another’s property a hundred yards away and then had to lug the luggage through a slushy snow driveway. Once inside we had dinner which was also a couple of firsts. The drink I ordered was not available (Bacardi Silver label and Coke) and then I asked for a Margarita with Silver Patron and not available The bartender was pleasant and could only work with what she had.

This review is for Hotel Dello Fort Lauderdale Airport, Tapestry Collection by Hilton. We got a reservation at this hotel paid by the airline who's flight we lost, they gave everyone in the same situation a free night and a $20 voucher in a hotel. My husband and I arrived at the counter and explained we had never used vouchers before so they explained that it was like a credit card, they'll add it to the room and use it as we ordered from the restaurant or the vending machines. Next day we left the hotel at about 4:45 am, the front desk people checked us out when they saw us leave. Turned out our flight was canceled and when I called the hotel they told me that once the check out process goes through, there is nothing they could do. Because the flight was canceled but they placed us in another one at 4:30 pm, the airline didn't wanted to pay for a hotel again.

We have reserved a room at the Hilton Grand Inn Nashville Vanderbilt 1715 Broadway for two nights due to my heart surgery at the Vanderbilt Coronary and Vascular Institute. Our room was quoted price for $355.00. Upon further review we found out there was an additional charge for parking at $45 for self parking or $50 for valet per each time we would leave and come back.. This extra cost was NOT mentioned by the reservation employee in the amenities or the conformation email. After calling to verify this cost, the employee told me for two nights self parking the cost with TAX would be $98.

I booked 2 nights with Garden Inn in Tyler Tx this weekend was the worst experience ever. The lady at the front desk was very rude and we almost got into an altercation because she was screaming at me in front of her boss and other people that were in the lobby. I have never been so humiliated in my life in public when all I was doing is trying to stay at the Hilton for the weekend to check on my sick brother that has stage 4 cancer. And this is the treatment I got. I got left with no room. I hope this doesn’t happen to anyone else.