Hilton Hotels

May 6, 2023. Weeks before my arrival, I booked a room at this Home2Suites location in Valdosta GA as my family was traveling for my son's travel baseball team. Upon arrival I was told there was no record of my reservation even though I showed them my email confirmation. They continued to lie to my face saying there was no record, they tried to involve the police after offering me no resolution. Their employees have no customer service skills. I called into the main Hilton reservation department to be told that my reservation was in fact cancelled by the location itself about an hour before my arrival to give it to another customer because they had overbooked. They offered no compensation or resolution other than to try another hotel in the area. My family including young children then had to travel the 3 hours back home arriving around midnight, and then wake up to see that they still charged my credit card for the night's fee.

ALERT *** HILTON HOTELS*** ALERT!!! CEO CHRISTOPHER NASSETTA of Hilton Hotels confirmed that it is NOT standard practice for HILTON HOTELS housekeeping staff to knock before entering a guests’ room. ***SHOCKING*** How is this NOT standard practice? My husband and I stayed at the Hilton Hotel in Clearwater Fl to celebrate our Anniversary. We stayed 3 nights. Our checkout time was extended by concierge. Prior to checkout, as I walked out of the shower and after wrapping a towel on my head, a male employee from housekeeping barged into our room without knocking - holding the door wide open as I stood there in shock and frozen with just a towel on my head.

Feb 2023 booked an ADA room for a disabled veteran patron who required a wheelchair-accessible room with a roll-in shower. There were several rooms offered up for reservations with up charged rates amounting to $100 over the regular room rate just to have this ADA-accessible room with a roll-in shower at this location (Homewood Suites, Steven Creek, N Augusta SC). As I am exiting my home on the day of check-in ready to make the 4 hr drive to N Augusta, I get an 'email' stating that "the (1) room that has a roll-in shower has a permanent tenant who has been living out of that room for several months and has no checkout date on the horizon" so I must be reassigned to a regular room.

Made reservation in timely manner, also cancelled within guidelines. Mistake accountability (I called the front desk). Without going too much into detail. Customer service opened case March 30, 2023, I was told to expect communication within 3-5 business days. I had to reach out April 13, 2023 for update, finally received a "case closed" on April 21 without any correspondence of the issue. Called in April 24 2023 to discuss. Absolutely POOR resolve. I am a business owner, we travel, it was an opportunity to satisfy a small client and build a relationship. No motivation whatsoever to return to the Hilton suggested to consider Hilton over Marriott. Bad move!

I don’t really know where to start. First of all, I became a Hilton Diamond member to avoid issues so I could enjoy my vacation, terrible mistake. After waiting 15 years to go on vacation to see the San Diego Zoo and Legoland, we finally were in a spot where we could get away long enough to treat our family to a week of fun in San Diego! That was until we had to move from an oceanfront room on the main resort to the shore house. This is a large upgrade at the hotel and close to 6 times more expensive than any other hotel, so they should be great, right? Wrong!! I was told all I had to do was show up at the new location and sign and everything else would be taken care of for our last 4 out of 6 nights. About an hour later, they promptly overcharged my credit card by 4,000, saying it’s for incidentals.

I cannot believe how poorly I have been treated by Hilton. I literally had a manager of the Miami Dadeland Hotel tell me he was going to refund me for a mistake they made but when he saw I wrote a bad review (it was a bad review but it was honest) he decided we "were not on the same page" and did not refund me as promised. I was so appalled that I contacted Hilton corporate customer service and they responded with canned answers that the problem had been resolved. It is downright scary and sad how much they do not care about your experience. Too any other decent companies to give your money to than to mess with these jokers. Shame on you Hilton!

I had a great experience and Jaculynn made it a whole lot better at post oak Hilton Galleria. I will most definitely recommend others the hotel. The entire staff was friendly and we were taken care of.

I am writing this to hopefully help others and the hotel to improve. I booked my reservation on 12/17/2022 for two nights. The day before I arrived while I was checking in, they told me I only had one night; I freaked out and called them, their customer service did not try to solve the problem and wanted me to pay more to book another reservation. I had to talk to more than 3 people, regardless of time and anxiety it cost me... I told them I can email them my proof of two night reservations, they would not take it, until the last one....Finally the last one would take my proof and solve the issue. I am super disappointed with this hotel and the customer service. Sad thing. To protect yourself, make sure keep all your reservation proof and make sure they have all your reservation correct.

I am a Diamond Member of this Hotel. I chose this hotel because I travel alone for my job 98% of the time. My truck was stolen at 2:15 am 2/24/23 at Hilton Post Oak by the Galleria Hotel in Houston, Texas. I wasn't notified by the front desk until 3 am!!! Front Desk DID NOT contact authorities as they stated to me. My truck was stolen right outside of the front entrance of hotel. Watch for scammers at this hotel. From Bar tab to missing credit cards, to auto theft even in their valet parking spots. I did not receive any support from this Hotel property. Security Manager stated that he had suspicions with Valet being involved. I found out my truck was the 6th truck to be stolen from this hotel property. There is definitely something shady going on with this hotel property.

I would like to thank the reservation managers, Ms. Pelin P. and Ms. Pinar G., at Hilton Esentepe at Istanbul for help in my reservation. This was especially important since I made the reservation for my friend, and it was necessary to check that everything is ready for the stay. Thank you for the great service!