Hilton Hotels Reviews

Breakfast is included per your website. It is not honored at the location. When I asked the breakfast staff that your website states free breakfast she argued with me that she will not honor it no reason and for me to call corporate to complain. Your front staff is rude stands around and will ignore when I ask questions. Your bed is lumpy and your air conditioner is not cold enough.

We stayed at Canopy by Hilton in New Orleans in late April 2026 attending the Jazz Fest. I’ve been a Hilton customer for decades but that is over now. The staff and service at this location were inept, indifferent, and dishonest. We walked out of the restaurant at breakfast after waiting 20 minutes for service, my vehicle was booked in their care and parking garage, and there were significant undisclosed room charges at checkout. Room rates were doubled on the weekend and the front desk said they didn’t care that it was not explain the Hilton Honors website. They couldn’t print my receipt because the printer was out of ink. Sure I believe that. Hilton loyalty gets you nowhere, stay with any other hotel provider and you’re guaranteed a better experience.

On a trip back from Florida to Massachusetts after driving 10 hours my wife and I decided to find a hotel and call it a day. My wife was driving so I searched local hotels on my phone and booked a room at a local Hilton. Upon arrival we were told that we did not have a reservation. The clerk checked my confirmation number and the reservation had been booked for April 1, 2026. Given the fact that it was February 25th this was not going to work. I was then told that this was a non-refundable reservation. I explained to the clerk that I never entered the date of April 1st as I had no intention of coming back to North Carolina on that date.

Recently stayed all by myself for 10 days at a Hilton in Greensboro Ga. Came back one day and my door was opened. I was very scared to walk in. I complained and they never seemed too worried. They reimbursed me for only 1 night. Seriously that is not enough. I have called and emailed my concerned and no response. This hotel in Greenesboro Ga needs to know that customer safety is important. Why they are not responding or calling me back is horrible.

Horrible experience. Did not get the room we booked. They lied about AAA discount. The tub was so slick we nearly fell and broke our backs.

The ceiling in the bathroom was flooded and dripping all over the floor. When I called to report they asked if I needed to move to another room DUH!! I was doubled charged for the room plus incidentals that I had none of. Hotel is is disrepair and stinks. Took hours to initiate a refund and still days out to be reimbursed. Hotel personnel were very rude. Buyer beware Can’t stay at Hiltons any longer with this kind of customer service.

While I will give the daytime staff 5 stars and admit the hotel, Homewood Suites, Rochester Henrietta is a nice facility. The night front desk clerk, Eric was rude, unsympathetic, had his girlfriend at work with him and treated me like I was an interruption, telling me information about possibly not having a room secured by a Credit Card due to his audit, when there were rooms available. I checked online. Because I disagreed with a policy I was called loud, rude and aggressive and he called the police on me, although I used no profanity and was the only one being called names. After driving all the way from Michigan with my family, I was put outside, drained and tired and had to wait outside 3 hours for the next front desk clerk.

I have never written a bad review for anyone but today will be that day. I had an unpleasant expectance with both Hilton Mystic Dunes in Celebration, FL and Hilton's corporate. I was traveling with a team that was competing in a nearby area and or team coordinator initially booked the hotel on specific billing requirements. However, after agreeing to those terms, the entire process changed.

I stayed at the Hilton garden inn in Appleton/kimberly WI on the night of April 9, 2026. I was charged $75 pet fee for my ptsd service dog. They did not disclose this to me until I checked out. It was my understanding that they cannot do this, then they refused to remove the charge. I called the corporate Hilton number and all they said was that the hotel sets their own policy, and they won’t do anything. I plan to dispute charges with my credit card also I am going to see where I can file an ADA complaint..

My husband is in a 100% disabled United States veteran and a 9/11 survivor. The two resorts in Virginia Beach that we own timeshares in that are owned by Hilton each have TWO handicapped accessible rooms, as opposed to the at least 12 they are supposed to have as per the American with Disabilities Act. When we asked about having our room made into a wheelchair accessible room during the renovations they are CURRENTLY DOING, their response was to attempt to sell us points That is absolutely disgusting. I'm a Hilton Honors member who will not only be relinquishing my membership, but will also never go to a Hilton again.