Hilton Hotels Reviews

Hilton Hotels cannot or does not publish or make available a list of its DOG-FREE hotels. It is extremely time-consuming to scroll thru to find one and the info is often hidden. I recently stayed in a Hampton that said NO PETS online and when I got there they said they changed their policy Hampton-wide. One night a dog was barking often and another, smelly dog fur odor. Slept with my head under the sheets for $200! I will discontinue my Hilton Honors membership if they do not assure me of my rights also. And it is unsanitary!!!

This rating is SOLELY based on the horrible experience created by the OWNER Kary ** after we first arrived. We had booked as a group several rooms here for our family reunion and were so excited to be together. We had planned to all meet in the huge (empty) breakfast bar dining area to socialize, share pictures and play games together. My cousin who organized the reunion worked very hard with the hotel salesperson Kimberly ** to make sure we could enjoy our gathering.

My family and I were guests at one of the Hilton Garden Inns on (05/06/2022 to 05/08/2022) at 750 Wabash Avenue, Terre Haute, IN 47807. We felt our safety was compromised and we filed a formal complaint case# 125390281. This complaint was due to safety issues in the hallways and in our room and ultimately it led to additionally receiving poor customer service. I felt it was important to make sure everyone out there is made aware of how our stay was not up to the “Hilton Garden Inn Promise”. Safety was compromised at the hotel; it certainly was an uneasy and unsafe feeling for me and my family.

My husband and I checked in on Memorial Day Weekend to the Hilton Hotel in Roanoke Rapids, NC. We invited our friends a couple to come along with us. I generally brag on Hilton Hotels but I was very disappointed from the time we got off the elevator onto our floor the Carpet, the Room Doors and the Comforters were not Sparkling White as usual and the Room our Guest were in the Shower Curtain was Mildewed and the Bathroom Smelled... When I complained to the Desk Clerk she said ever since Dogs were allowed in the Hotel on All Floors the Hotel has suffered and gone down! I would like to suggest a Total Renovation to the Hotel. Thank you, P.

There is an ongoing (3-5 year) construction project right beside this hotel. It was so loud we could not even watch TV or talk on the phone. The the overly rude staff refused to move us. Do not stay at this hotel!

After our 3-night stay at the Hilton Garden Inn Montreal Centre-Ville I received the emailed receipt for our stay. The big surprise was the room rate we were quoted, $182 per night was NOT what we were charged. I made the reservation through that hotel - not a third-party agent- and was assured that each night was that rate. I was surprised that a Friday night wasn't more expensive. I did receive an email with my confirmation number. I did NOT scroll down to the bottom where the different room rates each night were listed. Everything I needed to know was listed at the top of the email. The different room rates WERE listed at the very bottom. With higher room rates that made each night's taxes more. We ended up with a much more expensive stay than we had anticipated and budgeted.

When it comes to managing reservations and refunds, beware - the decision will unlikely be in your favor if Mark is involved.

I travel a lot for work, and Hilton is usually my hotel of choice. There have been good experiences and bad experiences, but what is most disappointing is the fact that being a diamond member means nothing. My last stay in Rochester, NY, at the Double Tree was a let down. The staff were indifferent to the point of dismissive at times, I had to ask for water and reluctantly was given one, I asked for an upgraded room but was told there was none available (which I understand), but the manager in response to the online review I answered was patronizing at best offering 750 points the next time I stay. I am also a Marriott member and will certainly start using them as my primary hotel now. My last stay in Rochester was at the Residence Inn where the staff were absolutely wonderful and the stay a pleasure.

Hilton has gone downhill! A/c not working, Internet not working and when it does it slow, ice machines not working, smell of rotten food in garbage at elevator lobby, was given a garbage bag for ice, a/c filter Filthy. I have pictures, complained to GM and ask the GM to walk with me to show the problems, refused to walk through with me, I guess this is so they can say they never saw anything. This is out of control, these companies make themself so big they think they can't fail. My wife and I always look for Hilton hotel - we even got married in one. Personally I will never do business with any of their chains again. This is sad for me because I used to build and rebuild hotels. Do yourself a favor and get a Airbnb. Louis

I booked a “fine hotel” through Amex platinum. Doubletree Hilton Orlando. The photos and reviews are deceiving because if you are staying in the actual towers it is nice. But they forget to show you photos of their “villas” and what they look like inside. When the tower is booked, they put the overflow of people in their villas and charge the same price. I was in villa 3 on the bottom floor. The rug was soaking wet in multiple spots, the room was dirty and when I pulled the sheet back there was bugs with wings and were jumping around the bed. They offered another room but I just canceled and stayed somewhere else. So I had to take an Uber and find another hotel at 10 pm.

I called the Hilton Honors toll-free telephone number to change the payment of an upcoming reservation. The person I spoke to did not seem to understand what I was trying to do so I said, "Just forget it. I will call back at a later time." About five minutes later I received an email my reservation was canceled. I logged into the app to try to rebook this reservation because it's for upcoming travel to another country however the room is no longer available. I sent an email to Hilton about this and after 3 days I heard back from them, they said they would look into it. 10 days have passed since then and nothing.

At first glance this hotel looks grand and has the potential to be grand. This hotel is under renovation, there are active construction all around the property. I am working from this hotel and check in was horrible. I arrived at 3:45 check in is at 4pm I wasn't allowed to check in as a Hilton Honors member until exactly 4 pm. No information about my stay was provided and the whole process was unorganized and chaotic. My sons tried to use the gym and were harassed by security. I rented two suites. Aesthetically at first glance the rooms look pleasing. The bathroom is very old with a rusted bidet. The bathroom fans are extremely loud and you cannot turn on the light without turning on the fan. TV did not work upon check-in, blinds broken. Not the type of experience I was hoping for. I am very disappointed and will not be booking this hotel again. Staff rude and unresponsive. Save your money and go to a better managed hotel.

First of all, I got stranded at the airport in Windhoek, Namibia. I already had to shell out extra money for a new plane ticket and I needed to now find a hotel for the night. If you have been to Windhoek you know the airport is far from the city. I called a few hotels asking about free shuttle. Most said no but the Windhoek Hilton said yes when I called their 1-800 booking number. I asked them to call the hotel directly to be sure since so many other hotels did not offer this service. They put me on hold, came back on and said yes, the hotel confirmed a free shuttle. Then I called the hotel myself a 3rd time now to re-confirm and they said, "Yes, no problem." So, they picked me up and when I got to the hotel they charged me 380NAD (~$25 USD) for the ride. Are you kidding me? After I verified it 3 times with them that it was supposed to be complimentary??

Their reservationists do not have answers relating to future stay policies. And they do not know where to forward my calls so I get the correct answer. They forwarded me to HGVC who have been totally non responsive for A FULL WEEK. So, no answer/solutions from Hilton, and total no response from HGVC (Hilton Grand Vacations Club). Very very poor service all around.

We had the misfortune of staying in this HOMEWOOD - MOTEL in 2536 W Beryl Ave, Phoenix, AZ 85021. A completely disastrous hotel from the point of view of: location, infrastructure and personnel. We begun the check in with an arrogant, rude and unfriendly lady. You will be shocked by the filthiness in your room (looks like one of those Motel of wild west movies from the 60es – just sold for 200US$ per night).

Family Friendly? Nope. Pool closes at 10pm? Nope! Try 9:50. At least that was the time hotel security proceeded to make my entire Family feel like we were trespassing by shining a high beam flashlight in our eyes with demands to get out of the pool. My Son Showed the security guard his phone displaying 9:55 pm and he proceeded to raise his voice and demand he leaves. We immediately contacted the evening manager, Phedrag?? Who apologized but backed the security. Evidently, security is following strict directions of this hotel’s management. Don’t take out your past pool challenges on today’s guests. We are just trying to relax after a long day… You know, your guests…your customers. Breakfast is subpar at best and thank you restaurants across the street.

Am having quite a few problems with Hilton Brunswick and with Priceline. Both Priceline and the hotel charged me for 2 rooms for my stay on 10/20/2021. I made a reservation through priceline. When we arrived at the Hilton they could not find the reservation. After about an hour talking with both priceline and the hotel I thought it was resolved. I wanted 2 rooms. 1 of myself and 1 for my son John who has terminal cancer. Now I'm being charged by both priceline and from the hotel for both rooms. After about 2 hours on the phone today between the 2, I have only secured 1 room refund from priceline. This hotel charged me a no show and will not issue any refund. This is not acceptable and I'm expecting a refund for the other room charge no show. I guess for John both of these rooms were under my name and charged to my card.

Our stay at Homewood Suites by Hilton Arlington, MA was comfortable in every way. Service provided in all areas was above and beyond. Front desk, cleaning, food service, accommodations provided a wonderful home away from home visit.

This is the nightmare offshore call center experience. I tried to book a property in europe. The person that answered could not communicate in English. He could not process the booking. It felt like I was being “punked” or was in an SNL skit. Shame on Hilton for horrible customer service.

I have tried repeatedly to change my airline on my Honors account and three times I have been connected with someone who does not have command of the English language! The conversation on my end was to constantly repeat myself, once 4 times and she still could not get it. Twice I was disconnected, deliberately I believe, when I asked for a person in the U.S. Customer service is just as bad. I will cease using Hilton as soon as I use up my points. Overpriced is an understatement!

Our experience was absolutely terrible. We stayed at the Hampton Inn in College Station, Texas for a baseball tournament. The beds were so bad (springs were coming through the mattress) we had to drive home to Dallas each night rather than stay at the hotel. We told the front desk, who said “we were just out of luck”. HNKKNe would not refund our money or give us another room. I decided I would then let corporate (Anuradha. L) case #** know about our situation and give them a chance to make things right! They have given me the run around since the first of August.

I made reservation for a room with one King bed for 2 nights. Later wanted to change it for one night. I went on the website and tried to modify it. The system can be programed to simply change it from 2 nights to one night and reduce the charge accordingly. But instead it is designed to cancel (not modify) your existing reservation and lead to new reservation offering you the room at higher rate, or stating No room with King bed is available! ( Sorry King bed is not available for 1 night, it is available for 2 night!) I can not have it because it is taken by me. I must lose it and and the website offers a room with 2 Double bed or a suite with a king bed, anything to get more money from the customer!! System programmed to rip off the customer.

What a cheap company. Booked a Hampton Inn stay in Albany NY. Room for 145.55 total price. Saw later the rate dropped to 125.00 total. When checking in, asked manager to offer me the lower rate as a courtesy to a Hilton Honors member. Manager said no and that Hilton does not honor price match, even on their own site and stated that he wasn't eating the difference.

Our family had a bad experience with the Hilton Garden Inn in Memphis, TN. Upon check-out, the concierge told my mother a bold faced lie. When I approached Hilton's customer service team for help regarding our stay, I have experienced nothing but more headache and no resolve. I have provided everything they have requested; yet every time I provide the information they request, they come back with something else needed or instructions to now convert all evidence into a PDF or jPeg format, etc...they will absolutely not recognize their fault and wrong doing; not one ounce of responsibility...not even a simple apology!

I had to pay 23 dirhams for a Coca Cola that’s 5 bucks??? Why is it so expensive and most of the staff don’t know anything about the spa even the spa workers and they lack knowledge about it like what am I supposed to do waste all my money?

The Hilton brand has gone downhill!!! Do not stay at this or any other Hilton. There are much better Resorts with much better rooms and most of all much better service. Hilton has forgotten to honor their paying customers. If you ever do stay at a Hilton you will encounter many bad experiences and you will be on your own. You can complain all you want and they will do nothing about it!

Attempted to cancel $158.81 hotel reservation over one week ago. Called hotel to cancel advanced purchase reservation due to medical issue (COVID contact tracing). Was told to call customer care. Customer care told me to contact advance purchase dept. After over two hour wait in call queue I logged a corporate complaint. Case #**. Received email from Hilton apologizing. No follow up from Hilton after apology. I never went on my trip, never checked into hotel, due to contact tracing. Today my account was charged $158.81. Need medical exception made and need account reimbursed.

I spent 88 days with Hilton for my travel nursing position and when I went to ask for the Hilton points to be awarded to my Hilton honors account, they only did 10,000 points (which is 20 stays) saying that being I was getting a stipend for a portion of the stay from my job that they wouldn’t reward me all of the points for the time that I stayed with them because I was getting some money from my job to help pay for the stay. Highly unsatisfied with this as I spent a lot of time with Hilton and not to mention a lot of money.

The hotel itself is clean, modern, very nice. But this experience was awful for paying guests. On April 10th, I was at your pool in Hilton Garden Inn, Edinburgh, IN. Having just arrived with 2 little granddaughters, a group of teenage girls came and jumped in the pool. There were a couple other little children in the pool. All of a sudden, another big group of girls came and they all screamed in delight at being in the pool together. The moms came and sat in the pool chairs. I went to the front desk and asked why this other group came from another hotel. (Their pool was closed.)

Randy, the front desk receptionist for the graveyard shift is the most arrogant and rude agent have ever been employed by the Hilton Hotels. The issue begins when I call in to the front desk to inform that I will not be able to arrive to my scheduled stay and will need to cancel. Randy, in the front desk proceeds to say that cancelations are not possible and he has to proceed with checking without me being present. Instead of processing a cancellation and the associated fee. Minutes after getting off the phone with Randy I receive a push notification to my HiltonApp. I have been checked-in without my presence in the hotel. At this point I decide to show up to the hotel and decide that if I will be charged for the night I might as well go through with the reservation.

I booked a two bedroom suite in December for a stay in May. On April 14th they changed my confirmed rate for a 7 night stay by increasing our stay $1000.00. When I confronted the hotel about the increase in rate the Interim General Manager replied with this "After careful review of your reservation, the below are the per night rate, during the time when you made the reservation, city of anchorage was pretty slow, Last month, Military took over the entire hotel rooms in anchorage for their training from April 28th to May 16th., which created a surge in price city wide" If you want to be assured of your rate don't book with Homewood Suites, Hilton Garden Inn or Hampton Inn in Anchorage. In addition, this hotel needs updates, carpets are buckled and ripped, laundry facilities were dirty and had water all over the floor. The ONLY good thing I will say is that Calvin and Luke went above and beyond in their customer service.

I stayed at a Hilton in Park city as a trial for time share last week. I do not recommend purchasing the time share. It took 3 years for me to finally be able to book a room due to lack of availability. I was also told I would be staying in a 1 room suite however they put me in a studio hotel room instead. I confronted the front desk and they really had nothing to say about it. Also the people above us in the hotel suite made so much noise we couldn’t sleep and when I called front desk to make them aware of the noise they did nothing.

The room was nice and clean, it was generally pretty, and my grandmother enjoyed the bed so much that we ordered her the closest possible model after leaving. She usually has a difficult time sleeping on regular mattresses, so this was a very pleasant and welcome surprise. Thanks!

I hear that Hilton bought Hotel Indigo in Fort Myers from IHG. I'm thrilled. This was the WORST luxury hotel we ever stayed in (February 2019). Deserted (we saw only one other guest over our three day stay), no place for breakfast, dreary entrance through a shopping mall, rude manager, bland/undecorated room. I'd definitely try it again now that it's a Hilton.

Nice and Clean. Great Location, Friendly Service. The only issue was there was no mask Policy. There was a huge wedding group and none of them were wearing masks. We had a reservation issue that was corrected immediately.

I stay at a hotel that goes the extra mile. Excellent breakfast, they clean room like it wasn’t lived in. Good array of menu items. Fast response whether it’s for room service or asking for more towels.

We love to stay in the Hilton Hotels. They are always clean, comfortable, and quiet. I would have given them five stars, but none of the Hiltons allow pets, even with a deposit. The staff is always friendly, and if you get lost, or find yourself in an unfamiliar area, they will stay on the phone with you until you pull into the parking lot.

The room was very clean and comfortable. The coffee pot was broken and there was a cookie pizza from a prior guest on top of the mini fridge. The location was very convenient especially given that it was in a busy city. The Staff members helpful and polite. Will stay again.

Garland, Texas location - Good hotel with guest laundry room. Helpful staff with complimentary breakfast each morning. Guests have access to fitness room and game area with pool table. The rooms include small refrigerator unit, tenant controlled heating and cooling, WIFi and full choice of cable channels.

It is very nice on the outside but, the carpets were filthy, it smelled stale, and the service there was so poor and that ruined it for me! They should hire more professional people at the front desk, paint the walls, shampoo the carpets, and buy new room comforters. Even the pictures were boring! But the main problem was the front desk refusing to help me a a disabled person, a guest, who was stuck downstairs in the lobby, without a extra key, and unable to alert my friend of the situation, then have access to the room!

This may be the nicest hotel I've ever stayed at. Clean design, clean facilities, great amenities, great concept. Would definitely stay at the hotel in Duluth again, and will look for this brand in the future. Modern in style, I found it very inviting.

We stayed at a Hilton Garden Inn hotel and were surprised by how friendly the staff was and how spacious the room was. We requested a ground floor since we had the dog with us and they gave us a great room with a view and close to the door for easy access to walk the dog. The room was clean and comfortable and very spacious. I highly recommend staying at any Hilton hotel as you won't be disappointed.

My husband and I always pick Hilton Hotels everywhere we go on trip. They always have nice, clean, modern looking rooms. Our favorite hotel is Canopy by Hilton. The Hilton staff is always very pleasant to talk to. If hotel has any upgrades they always give you one.

At the Hilton you have the best staff and the best service of all the hotels. The room is comfortable and very accommodating and your stay is always the staff priority. The best place to stay ever.

Hilton Garden Inn Louisville, KY was a comfortable downtown location. The staff was very friendly and helpful. The rooftop bistro bar, Eight Up, had a limited bar type menu but the food was tasty. This was an important consideration because at our 9pm arrival there were not any other near by food options that were still open. Overall, a great stay!

Everything was great. The room was perfect and clean. The restaurant had excellent food. Great experience. Excellent staff. Room service was prompt and the food was great. The location was great for me, I had training right across the street.

The room was clean and comfortable and the service was good and I definitely will be using it again and I will recommend it to my friends and family. The price was perfect for my budget. Any time if I'm going on vacation I'll make reservations for the hotel again.

I have stayed at a variety of Hilton hotels. They are always super clean and modern. The staff are always friendly and the rooms have all the amenities I need. Check-in is quick, and there is a remote check-in option that's pretty nice.

Great hotel chain with standard, yet updated amenities. Room service is always great, the breakfast pre-covid was always fresh and the service typically is outstanding, especially if you have a rewards membership.

I have stayed in Hilton hotels for years. When I was working I liked the ease with which to book and the comforts of a clean room. Now that I'm retired I still try and use this hotel chain. Always pristine rooms, friendly service and convenient locations.

We stayed at the Hilton Suncoast in Lutz FL for our daughter's wedding. We had a block of rooms booked. Our guests including my family were very satisfied with their rooms, the staff and the lovely breakfast.

I’m clean and they need to pay attention to details of cleaning more like bathrooms especially floors. Need more people in the front desk less and to have more of the luggage carriers carts as well. Also more supplies like extra towels and more shampoo soap bottles.

Whenever I stay here I am always amazed by how friendly and cheerful the front desk staff is. I often forget things or ask a lot of questions and I never am once left to feel like an imposition. They make sure that they are following safety protocols while also ensuring that guess experience is hampered as little as possible. The rooms are always clean and have everything that I need and want.

I stayed at Hilton hotels for my entire life and have been very satisfied all in all. Recently, I had to stay at the Hilton Parsippany because the Hilton at Short Hills was booked. What a mistake. The hotel looked old and dingy. My room was worse! Broken lights, dirty linen, and outlets that didn’t work. Breakfast the next morning was so bad, I went to a nearby diner. When I asked to speak to the manager, I had to wait over 10 minutes, only to be told by the manager that the hotel is NOT run by Hilton, but a management company for the owner and they are cheap!

Have stayed at a few very nice but would not recommend to elderly! Not much help at my age, ask a young man if he could find a tooth brush for me. Never saw him again, ask a woman at desk where I could eat. She just stood there and looked at me!!

The rooms are always very clean and the front desk customer service is great. Relaxing atmosphere in the lounge area and good fitness rooms. If you do have any kind of issue, it is taken care of immediately.

Overall the staff was very attentive and were able to ask every question I had. Even when they didn’t immediately know the answer, they followed up within the hour. The area was well taken care of and COVID precautions were taken seriously.

ON 2/15/2021 I called Hilton to make a reservation for the 16th. On the 17th, I booked another night, however I ended up not going back because of an ice storm. When I spoke with the woman who helped me make the reservation, we discussed the 24 hour cancellation policy because I asked what happens if there is a winter storm (one was predicted) and I don't have 24 hours to cancel. She specifically told me "not to worry about it because Hilton is good about honoring cancellations due to weather." ON the 17th, due to an ice store I was not able to keep the reservation. When I called the front desk, I asked to speak to a manager to discuss the cancellation and was told there is no one for me to talk with. The woman on the phone told me it doesn't matter if there is a storm, I cannot get a refund. Exactly OPPOSITE from what I was previously told.

Rented 2 suites here for the wedding of a close friend. Check-in was smooth via app - we didn't get the famous Doubletree cookies when we arrived which was disappointing but rooms were clean...and that's where the good part ends. The suites had a "kitchenette" - no microwave or freezer. The refrigerator was lukewarm no matter how high we set it. Water pressure so low that it was a struggle to rinse the toothpaste off of a toothbrush, never mind rinsing bodies/hair. Housekeeping does not come by due to COVID, you have to request it. Understandable, we called the front desk, requested it for both suites. Never showed. By the time we checked out, every garbage can was overflowing and there was a pile of towels in each bathroom.

I stayed at this property for a week in September 2020. PROS: Nice, renovated resort. Friendly Satt, Great area. Food is slightly above average. CONS: While the "working staff" are friendly and wonderful the management not present and uncaring from my experience. My first night, tired, I went to sleep to find the automatic motion BR light turning on/off every 15-20 sec. Finally repair came up, removed the bulb however the loud "CLICKING" from it trying went on all night...no sleep. Hilton Honors desk gave a shrug and "I am sorry." When prompted to write a review by Hilton Diamond (I am a Diamond member, 100+ nights a year) I got a reply from the ADMIN, NOT A MANAGER saying, in short "we're sorry, we try, come again". Not good treatment in any case and making me re-think my hotel loyalty. Also, if you are a gold or diamond member and looking for that upgrade... be ready to pay for it!

Hilton is a all in one hotel. Very clean and the host are very helpful. The rooms are inviting and spacious. This brand is the one I look for 1st.. Never confusion and if there is it’s promptly attended to. Safety is a big part of why we choose Hilton.

Great experience at all Hilton hotels I have stayed at. Customer service and cleanliness is top notch. Food, drinks, gyms and Spas are always amazing as well. What else is there to say? I highly recommend the chain.

The Hilton Chain includes Waldorf, Hilton Resorts, Embassy Suites, Hampton Inn, etc. So they can accommodate almost any budget. Even their least hotel is comfortable and lives up to my expectations. Always clean. Always safe. Management is usually quick to respond to any problems. They have a great Rewards program that I can use anywhere. I'm a fan.

Always clean, basic rooms have refrigerator & microwave. Have a 100% guarantee if they can't make it right money back! I only stay at Hilton properties. Clean swimming pools, breakfasts at all of their properties, Hilton Garden Inns have bars and restaurants. We joined HHonors so get free nights with point we get on stays!

Staff go above and beyond to accommodate (at least for me). I feel relaxed and at home, during the COVID pandemic, front desk staff went as far as to wipe my credit card for me after each use. Housekeeping made sure to keep my room clean at all times, even calling to make sure all was fine. Thank you!

I really like staying at many of the Hilton hotels. The hotels themselves are nice. I would just suggest more training when it comes to customer service skills. But the rooms and amenities are nice and really enjoy the hotels with pools and hot tubs.

Stayed in a Hilton Hotel in Chicago, they had apple cider at reception, and welcome gift for repeated customer. Breakfast was great. Many variations, as you need. Yogurts, eggs, and alcoholic drinks too. Suites were very spacious and feels like home.

The hotel was great. We were greeted like they knew us and their complimentary happy hour was really just what we needed as was the breakfast. The room was clean and the bed was one of the most comfortable I have ever experienced. Loved it!

Quirky, add to that the level of excellent customer service at this hotel, it made a lasting impression on me. Further to that event, my family and I had the pleasure to visit Disneyland on 3 different occasions, we stayed at the Hilton Florida 3 years in a row. So perfect.

My recent stay was at the Hilton in Warwick, RI. It was for a two night stay. My husband and I had a great time. Nice staff, good location near restaurants, I-95 and steps away from TF green airport. Clean and comfortable accommodation. Our bed was very comfortable. We slept comfortably.

My mom is a Hilton Honors member so she gets extra perks which make each stay a little better. Have always felt they keep a really clean. I really like the Homewood suites. They are great for families.

Hilton has gone down recently in regards to service and affordability. During our most recent stay, our room was given to another guest. They had to place my family in another hotel for that night, then we returned to Hilton for the remainder of our stay. Considering the inconvenience, I would think that we would have been treated better.

Even though a bit more expensive I find the rooms always clean, no mold smell and service in good. Breakfast is more than adequate with healthy variety. I always ask for room away from the elevators with a view. Don't always get the view. Sometimes I'm looking at parking lot.

Staff are wonderful and so helpful even during these times. Would definitely recommend. The pool temperature is on point. Fitness center on site is a great stress relievers. The incidentals are within reason. The beds sleeps so comfortable wish I can stay forever.

Speedy check in and check out. Breakfast and customer service was amazing. Need more smoking rooms! At least to one side of the hotel. Booked 2 rooms. The waitress at the breakfast buffet was amazing with my kids. The loved her. Really wish I catched her name.

I usually stay at the Hilton in Freeport maine at least once a year. I have always found the employees helpful, rooms spotless and a great location. The hotel is within walking distance to everything Freeport has to offer. Something I look forward to every year.

World Class 5 star hotels, great customer service, concierge in room mini-bar. All inclusive, pool jacuzzi, saunas massage call ahead for relaxing yoga sessions and the occasional walk through the door.

Upon visiting the Hilton you feel the excitement and comfort. You are pampered and all your needs met. By the time I check in my hotel robes and slippers have been placed in my room. Away I go to the hot tub and pool. My adventure begins. Forgot your wine opener or tooth brush? The Hilton has it all for you. I feel safe and taken care of at by Hilton.

For me Hilton is a great blend of good service and quality for the price. Their rewards program is quite good. Their customer service is generally very efficient. Yes, their rooms, amenities and overall caliber are not "high end" but for what you pay, you get good value.

At the Montreal location the Hilton hotel is very well presented. Sauna outside in the winter as a very interesting amenity! Nice view of the city from an upper floor room and very nice big comfy bed. Really fast access all across the visiting sites of this beautiful town. A little small parking spots into the underground garage but if come in for 5 days you can forget about the car. The price for a room is kind of pricey but if you want a peace of mind vacation this is the spot you want to be in. And I have to mention the service and the staff...an out of this world experience!

I was a Diamond member in Hilton’s loyalty program for 15 years prior to retiring. I have stayed in their properties all around the US and the world. To me they are consistently the best hotel chain. The hotels and grounds, the amenities and especially the staff, never failed to deliver the experience I needed. And the HHonors program can’t be beat.

We stayed in Hilton twice. In New York and in Ottawa. Both times hotels were clean and service people were professional, helpful and friendly. Breakfast was included and reasonable. In Ottawa we had underground parking as well.

Good customer service- they remember details of their guest such as when we told them we are celebrating our anniversary they brought a rose on our bed and we got vouchers for Niagara wineries wine tasting - we had amazing bubble bath with the jets but the furniture is a bit outdated.

I found the hotel very nice but cost a bit much for nothing included such as breakfast or even coffee. The rooms were clean and the staff was helpful. Just nothing to be super impressed for the price.

Every Hilton I have stayed at has always been a pleasant experience. The service was good and amenities too. Stayed at a Hilton in the UAE and it was a fun stay and the saltwater pool was amazing. Only hotel I like to stay at when traveling. Since I have to be on a special diet I always have to bring food along. I have to request a fridge in the room and always have one waiting when I get to the room. Very nice service.

From the moment you pull into the parking lot, you know that this is a hotel you would want to stay at. Beautiful landscape, ornate building. As soon as you check in, you see the higher level of professionalism from the staff, & yes, all the perks you expect to receive is to be expected.

Overall the Hilton family of hotels is hard to beat - very consistent performance, and with each house you really can count on offerings regardless of location. In addition, the rewards program Hhonors is also top notch, and makes it easy to redeem points.

I occasionally make the mistake of trying to save a few dollars and booking somewhere else. Hilton Hotels have always been reliable and clean. The worst Hilton Hotel is still better than the best of the majority of other brands. You can always count on Hilton for quality and a fair price.

Stayed at many Hilton hotels, most (not all) are very clean with an attractive lobby. Some offer breakfast included with your stay, some are pet friendly. The down side is cost, if you're not a salesperson with your company paying most of your fees, you can rack up quite a huge bill in overnight stays. As far as perks, I haven't found that many perks at Hilton. I've stayed at a few of the older Hiltons and always avoid staying at these again.

The hotel is beautiful and always sanitized perfectly! The workers and reception are also always kind and will help you with anything you need. Food is great as well, but the menu is a bit limited. Even then though, the food always tasted amazing! Cleaning service was always on time, and there was a time they came too early, but I just told them to wait a little and they came back after I had left my room.

I recently stayed at a Hilton Hotel in Mt.Vermon Illinois, it was the most disgusting stay of my life! I have reached out to numerous management, just to be blew off and treated awful! The Covid 19 pandemic is a very serious matter, so I trusted the Hilton brand after reading about your new cleaning standards. I go into my room ** after driving my 2 kids and our 10 month old baby 7 hours. I get showers took and food ordered and I think it looks dirty in here. I then decided to check the beds, only to find sheets that looked like they had been slept in a week straight!!!!! Wrinkled, filthy, diet hair infested sheets!!! (I have pics of this.)

I hope that I do not jinx it but I have been staying almost exclusively at Hilton hotels for the past 6 years. The honors programs, while at times stingy with points is the easiest to use of any rewards program that I am in. The properties are generally always clean and consistent. This is not in the US but all across the globe. Good job Hilton.

On February 21st, 2020, I received an email from General Manager Steven ** that was cruel, sexist, and unprofessional. He belittled my personal memory, holding his memory of two, third party individuals above my own. He stated that women are incapable of having and expressing complex emotions. He also did not take the time to look into the account in question. To make matters even worse both the overall company, Hilton, and Steven’s manager at the Bethesdan condone this behavior as they have offered no solution and haven’t had the decency to at the very least call me back after stating four separate times that they would.

I received an email from Hilton informing me that a decision was made to provide a refund for two nights, which were part of a non-refundable advanced purchase. I am so relieved and happy that Hilton understood our predicament! If the event that we were supposed to attend had been cancelled for other reasons, we would have stayed the two nights and ventured around the Phoenix area. We lived there previously and know that there are a lot of great places to see and visit. However, with the majority of events being cancelled and out-of-state traveling being discouraged, we decided it was in our best interest to cancel our trip and our 2-night stay. It was such an unexpected and highly unusual situation. I’m so grateful Hilton gave us a refund, which we recently received. Thank you, and we will continue to be dedicated guests at Hilton hotels once we’re able to travel again!

The only reason that I would give this hotel any stars is because of most of the staff. I know that there are a couple of cleaners that also deserve no stars. There were days that my room was not cleaned, even though I left indication that I would like it to be cleaned. And sometimes when it was, they didn't vacuum or they didn't sweep. And towards the two-week mark of our staying there, I noticed little baby roaches all over the bathroom in the middle of the night. The staff did spray, but you don't eliminate those insects easily.

My fiancé and I sustained foot and knee injuries while staying two nights in Hilton Garden Inn. located in Marina Del Rey. Also the garage ceiling felt on top of my car damaging it. After many phone calls and emails they finally agreed to return the fees for only one night. They a letter like a release form for us to sign and return so they can credit our account. The last paragraph of the letter read: "You agree not to post any negative comments on any social media with regard to your stay at Hilton Garden Inn. Marina Del Ray, CA."

I have been a HH member and customer for years. I also worked for the company years ago and still have friends and family members working for Hilton. I have received an e-mail about their 50% off suites sale at the Hilton Hawaiian Village, if suites were booked until March 13th 2020. I checked online and yes, the suites were reduced. However, since the rate was non-refundable, I wanted to be safe and called reservation to ask if there are exceptions to this rule due to the corona virus issue.

Are you a Diabetic, or do you know someone who is? If so, then read this. Almost 2 weeks ago I stayed at the Hampton Inn in Conyers, GA for a business function (Hampton is a Hilton brand hotel...remember this). As I always do when at a hotel, I brought my insulin and put it in the in-room refrigerator. When I awoke the next morning and took my insulin out it was FROZEN SOLID (yes, it was in the right place in the refrigerator). If you're Diabetic you know that once insulin freezes it must be thrown away.

In my opinion; food fair at best in presentation, portion size and taste, value not even a consideration, $15 cheese burger more like an oversized slider in size, served with small portion of shoestring fries. Several other meals during my stay, none struck the "wow" cord. Except for an in room coffee machine, no complimentary breakfast like those typically offered in most even inexpensive roadside hotels. No microwave in the room. Small parking lot near building with 10 front row Starbuck's "parking only", Starbuck's closed at 6pm, the spaces unused, despite a packed parking lot, the overflow parking distance away. Not what I expected from a Hilton property.

I want to issue a complaint. I called CS hotline two weeks before, the lady was very rude to me. And she did hang up my phone without answer my request. It's terrible experience in a luxury hotel chain. Totally unacceptable to a diamond member like me.

Called over a month ago to use our 1 free night stay to go to a family member's wedding. You have to book your 1 night free stay over the phone, so I spoke with a gentleman, told him we needed to stay 2 nights and I'd like to use some of our points for the first night, and the free stay the second. I also had asked before confirming, if I wanted to call and cancel the points and just pay instead if that could be done. He said yes, "Just call a couple days before reservation, tell them you want to pay instead of use your points the first night, and the points would be put back into your account." I asked to stay at the Home 2 Suites in Clermont FL and come to find out he booked us at the Hampton Inn in Clermont FL instead.

I have maintained diamond status with Hilton for six years and have noticed their tropical resort offering continues to get smaller. I have also noticed their limited all-inclusive resorts have doubled with points required. My past stays (2019) at Hilton Rose Hall in Jamaica averaged under 85000 points per night and today for the same July (2020) time period, same room 147000 points.

We are Hilton Gold status members and were shocked to find out that we are not entitled to any of our gold benefits if we use our credit card points to book a stay. Those benefits, like free breakfast, late checkout, room upgrade, water bottles at check-in, are only available to guests who make the reservation directly through Hilton. So if you use credit card points for your travel, as many people do, you aren't entitled to get any of the Hilton Honors benefits. This also applies to any reservations made with 3rd party websites (like Expedia, Priceline, etc).

This is a joke and I will NEVER stay at a Hilton hotel again. I had an "advanced purchase" hotel room in Minneapolis for 12/28-12/30. The weather is so bad because of the winter storm and we are no longer able to travel. I called the hotel on Thursday, which informed me to call back because the "Advanced Purchase" department was closed. I called back on Friday and they told me to call Hilton directly. I called Hilton and was put on hold for so that the call dropped. I finally got in touch with Rose, who, after a long time, informed me she would be able to process the refund after changing the reservation dates and speaking with the hotel manager (which doesn't make any sense but ok).

I have 2 nights (12/16-12/18/2019) prepaid reservation and 1 night (12/17-12/18/2019) prepaid reservation at Grand Wailea in Maui. I was offered an upgrade into a Napa Club Suite at $650/night using the prepaid credit of my 2 existing reservations (i.e. cancelling the reservation of one-night 12/17-12/18/2019). In the morning of checking-in on 12/16/2019, the agent at front desk told me $650/night. I agreed. Upon check-out, I received a statement showing an additional upgrade charge of $650/night + tax + fee. Please see all supported documents. I would like to get a refund of $900 + tax = ($650 - $200) x 2 nights. On 12/19/2019, I contacted Ethan, a manager at Grand Wailea in Maui explaining the situation but he refused to help me. I told him that if he refused to resolve this matter with me, I will file a dispute with my credit card and Hilton, he said go ahead to do whatever I need to do.

I reserved a hotel for 2 rooms 1 night. I was told the day of the stay, it was mistakenly cancelled. I created another reservation at the same hotel for the same night but at a higher rate. I was billed for both reservations. Then I stayed another night and was billed twice for it. I have emailed Priceline which called the hotel. I have sent emails to the GM and assistant GM to no avail. I wanted a refund and am now having to fight it with my bank.

When I went to the front desk to pay for the room, the manager of the Hilton Garden Inn Preston Casino area in CT, (Michelle) was extremely rude and condescending to me and the other guests that were in our group. Every time I tried to explain that I was just trying to pay, she had an extremely rude comment back to me. Guests should not have to deal with such rude employees especially not from a manager. I am a Hilton Honors member but will not ever stay at a Hilton again if there is another choice. I contacted Hilton corporate and heard nothing back until I contacted them again a second time. Their response was just that Michelle did not mean to make me feel that way. They clearly will do nothing about this manager. As I was leaving she was yelling at another couple trying to check in. Hilton will not have repeat customers as long as she is working there.

I wanted to book my stay at the Hilton in South Carolina. Not a big deal (or so I thought). I picked my hotel, and went to the website to book it. A better price popped up for the dates I wanted, all I needed to do was join Hilton Honors to get the best price. I got my confirmation emailed to me two days later and there were two dates on it. I called the company and they said I was stuck with the wrong date because I had missed the 24 hour cancellation window - either travel on the wrong date or lose my $200. They refused to change the date even though I was willing to pay the higher price for the room. It was a little more complicated than what you can write in the space of a review. The Hotels - Awesome - The Hilton Honors Program - Bait and Switch Theft. DO NOT JOIN!

As frustrating as my experience has been with Hilton’s customer call center this past week, I have been beyond impressed with the quick response and resolution from AnneMarie **, Hilton’s Executive Ambassador and Julija **, Hilton’s Cluster Reservation Supervisor in London. These ladies are true professionals and have restored my positive opinion of Hilton. Anne Marie and Julija have gone above and beyond my expectations to ensure our trip is memorable, and I cannot express my gratitude enough. Hilton is fortunate to have these ladies representing the brand. I wish more of Hilton’s staff can learn how to provide excellent customer service to their guest from Anne Marie and Julija as these ladies are Best In Class!

The Hilton Garden Inn in Palmdale, CA is a true sample of excellent hospitality! My husband and I stay there often and are always so very impressed by all the staff at this property. General Manager Marian and her team are outstanding! We have stayed at other Hilton properties, but the staff at this particular location go above and beyond our expectations. During our most recent stay in Oct, we were warmly welcomed by Front Desk Clerks Lauren and D-Yante. They immediately got us checked in and offered their assistance in any way they could as they knew we were in the Palmdale area for medical appointments and wanted to ensure out stay was not only quiet but comfortable as well.

I logged on my account to book a reservation for the weekend and notice I didn't have my 109,000 honors points; it was 0. The representative told me I could buy my points back. Hilton failed to send me an email about my account, so I feel they should add my points back to my account to keep a satisfied customer. I have been a customer since 2011. Whoever read this, please understand where I'm coming from.

I checked in on Monday 10/21/19. When I arrived at the hotel to check in I parked out front so that I could bring the luggage in. After checking in and going to move my car to a parking spot I noticed that there was a liquid that was thrown all over my windshield. We went to our room and it was very warm. I turned the AC on. We decided to use the hot tub and when we went to the hot tub, we realized that it was not working. I called the front desk from the pool area and they said they would have someone look at it. The girl who was working the from desk came and looked at the switch and I explained to her that we had already looked at that. We made 2 more inquiries about the hot tub not working and no-one showed up.

I would like to thank the staff at Hilton Galleria Houston for going the extra mile allowing us late checkout and then to sit by the pool till it was time to leave for the airport. The flight to New Zealand doesn’t depart till 9pm and we usually spend time at the airport which adds to the fourteen hour flight. This hotel although on the other side of the city for the airport is in a great location for last minute shopping. You can load up your bags after your domestic flight, the mall has every shop you could think of. PS flight crew also in hotel.

My family and I, five children 7-16 years old, were long term guests of this hotel from June 25th to 10 October. My wife was singled out for harassment by two members of the wait staff, Barbara and another man, whom also harassed my 9 y/o son! On 10 October, my family was asked to leave the property by the police during the LATE evening, AFTER she put the youngest children to bed and, DURING A THUNDERSTORM!! We had no place to go!! The manager on duty even called my wife and idiot and ** trash!! UNACCEPTABLE!!

No matter how many times I've contacted this company I cannot get Hilton Honors to stop mailing special offer junk mail to my deceased spouse's attention - someone who died 5 years ago. It's pretty upsetting to continue to receive reminders in the mail from these leeches.

I called the Hilton Garden Inn Killeen Texas to make a reservation for two rooms. Upon checking in I was told the reservation was only for one room (I had called after making the reservation to confirm it was for two rooms). The clerk did fix the problem and I did receive the second room I had reserved. Upon getting back home, I did receive two e-mail receipts for the two rooms we stayed in. HOWEVER, i was charge for three rooms on my credit card statement. I was told I was a no show for the third room. HOW is that when I was standing in the Hotel lobby when I checked in??? How was I a no show? They said nothing about a third room when I checked in, but yet charge me for a third room. HOW IS THIS NOT A SCAM BY HILTON HOTELS????

Hilton will not honor stays if you don't book directly through them. I get all my flight, hotel, and car rentals booked through a single travel site for convenience. Even though I stayed multiple nights at Hilton, they will not count them. I'm still spending a lot of money to stay at their hotels, so it shouldn't matter who I booked it through. Customer service was not helpful at all, and one of them was actually pretty rude. With all the choices of hotels out there, I will no longer book any stays at Hilton.

This the easiest way for Hilton to take your money and give you nothing in return. Emergency? Too bad. Company itinerary change? Too bad. You will be shuffled to a rude officious clerk who will cite the party line, which is, "Too bad we have your money and you get nothing in return".

Do not sign up for the Hilton honors reward program. Unless you book thru them which the price is usually higher than third parties, you will not receive any points for your stay. Horrible. They want you to pay higher with them, rather than getting the best price. What type of member honors is that?

My flight was 5 hours delayed so I arrived late to the Embassy Suites Greystone in Columbia, SC. It was 1am and I was very tired. Upon check in, the front desk clerk told me they had no rooms available. I told him I had a reservation and was a Hilton Honors member. He told me none of that mattered to the Hilton corporation and that they have a policy that allows the property to book at 120% occupancy. I ask if they "protected" me with a room at a neighboring hotel and he said no. There were no rooms available anywhere in town. So here I was, a woman travelling alone, at 1am trying desperately to find a hotel. Buyers beware of Hilton's overbooking policy. Just because you have a reservation doesn't mean anything to the Hilton corporation. They are more concerned about profit than their customers.

They do not have the best rates possible. They say they will meet other rates but do not. They transferred for hrs and then keep you on hold when you call back for much more time. They seem to be too big for their boots and are using all kinds of outside services. They told me to get an American Express, also to get triple points at the stay I was booking for the next day and connected me to some foreign country and that took 45 min. That person also told me I would get a email within 4 min when finally after a song and dance of questions and approval never came. When I call am they said they had no idea where they connected me to... Horrible contact service and much too much time spent dealing with them. No one a Hilton seems to know how to deal with their computer reservation system properly. I do not trust them when they say anything and surely don’t know how to price their rooms correctly.

I stayed in Hilton Hampton Inn Monterrey (NL), Mexico for 4 nights (July 14-18) but have been charged for 5 days. I have requested them to refund the amount of 1 night. At that time they agreed to refund the amount on the credit card but actually it has never happened till date. It's been more than a month and still chasing them badly but Hotel's Manager (Antonio) is not ready to speak and not responding to mails. Really frustrated with their customer experience and fake commitment. I request #Hilton Leadership to please help in resolving this issue ASAP.

Because an outside third party assists with reservations I was given a confirmation for a room but upon arriving at the hotel, they didn’t have a room for me! I was alone, traveling for business and it was almost 1 am. I was in an unfamiliar place and had nowhere to go. All hotels in the area were full. They removed me from the lobby and didn’t even offer to pay for another place. When I called for help, they just transferred me to their rewards line. What nonsense. I could not have had a worse experience.

We stayed at the Hilton Garden Inn Mason Ohio recently and our stay was not the experience you would expect to have at a Hilton Hotel. We were there several nights and experienced finding large ants in our room, trash not emptied daily, sweeper not ran the entire time, bed sheets not changed at all. Worrisome of all twice we returned to find our door not shut after housekeeping had been in the room. I also recently have been denied points from Hilton Honors for 3 nights of Hotel stays that I provided the confirmation number for. Very disappointed with this chain.

Thank you Homewood Suites for extending your hospitality. (Homewood Suites by Hilton Albuquerque Airport, New Mexico) Your employee Omar ** was professional, courteous and caring. His actions for this weary traveler, made Homewood Suites feel like "Home". Thank you. Curtis

Stayed at the Hilton in downtown Seattle. Room was very dated and exceptionally small. It was also next to the ice machine which was loud. As we checked out the elevator to the parking garage was not working. The “manager” showed us to the stairs and my wife, myself and our luggage took off down ten flights of stairs. When we got to the second floor where our car was parked the door was an exit only! We had no choice but to continue to the ground floor and then walk back up to our car. To make matters worse we paid cash for the room only to find that they also charged my card for the room. Customer support promised to make it right by awarding us Hilton honor points. However after more than a week and several emails our account still reads zero points. Avoid this hotel!!

I registered for a conference coming up in Nashville/Cool Springs, TN area in Sept, 2019. The conference registration link said there were no more rooms in the block. So, I reserved the cheapest rate which was Hilton Honors prepaid which was still more expensive than the conference rate. I booked two rooms for myself and my associate without knowing that he was making his own reservation the next day. Sure, poor communication on our part. He got his reservation the next day with the conference rate! Hilton was not willing to take one of my rooms off the higher priced prepaid. BEWARE OF HILTON HONORS PREPAID! I PLAN ON AVOIDING HILTON IN GENERAL IN THE FUTURE! Not consumer friendly -- apparently they have never heard that "the customer is always right!." G

Poorly managed hotel, dirty, smelly, humid and uninterested staff to help with any of it. Do yourself a favor and drive by. Hilton really is declining in who they let manage property and how they are kept. Falling down the chain and not staying in them any longer.

Original Issue: I was promised room on the top floor and executive privileges at the time of reservation. I was advised yesterday the room was not possible by the hotel and the reservation should have not been promised. When trying to see what we could do to honor anything I was promised I was treated inhumanely by Hilton Honors call center. Please understand that I just wanted help with this situation. I found out my original reservation, which was made on the phone with a Hilton Honors member, was not made correctly. I was promised to be treated like a gold member even though both I and the reservation specialist knew I would lose my gold status before the stay.

I had to cancel a small trip because of a medical issue and I got the runaround from Priceline and Hilton. I finally gave up after 30 minutes of being on hold for approval from Hilton that was never coming. Each group blames the other but no refund or credit occurs.

I have been an Honors member for quite some time now. I am planning one more trip before school starts, so I got online Hilton Honors and booked San Marcos. The price was over 500 with my discount, so Booking.com popped up, same room and everything was over 100 cheaper so I called Hilton Honors' 800 number. The guy Jacob answered the phone. Did NOT have any customer service. Told me I should have called yesterday right after I booked it so he can't help me. REALLY your website states 24 hours find a better price we match and give an extra 25% per night off!!! THEY DO NOT. VERY UPSET WITH THIS COMPANY!!!!!! DO NOT BELIEVE WHAT THEY SAY.

7/18/2019 Room 524 Embassy Suites, Little Rock, Arkansas. Furniture in room felt damp. Looked and found mold on the furniture and carpet. I called front desk and got run around. Finally they had a cancellation and got a different room. My daughter is allergic to molds. Was very persistent and demanded another room or a different hotel. Called corporate and they called front desk and said for me to wait a hour, then half hour then and hour again. Then ask me if I would take a survey for bonus points. I told the young lady not wasn’t the time to ask me to take a survey.

June 2019, had three rooms. In town for a wedding, could not cool down rooms below 76 degrees. Even went as high as 80, while trying to sleep. AC in these rooms is a freestanding small unit that is vented through a hose that goes out through the window. Maintenance came and “unfroze” the units multiple times. They gave us freestanding fans to circulate the air, but still way too warm for a small hotel room with 4 people. No offer to replace unit, no offer to move us. My response from manager was, “Well, hotel rooms in Colorado typically don’t even have air conditioning,” as if to say that we are fortunate to even have the small AC unit. Have contacted Hilton direct, but just got a “generalized” reply and some Hilton points. Did NOT even receive enough points for a free one night stay in one room!!! We had three rooms for two nights. The Hilton satisfaction guarantee that is promoted so much seems to be only words that sound good together!!!

On July 9, 2019, I sat on the rooftop of the Hilton LAX (6151 W. Century), which has an amazing airport view. It also had your typical visiting snitch equipped with binoculars, sun hat, and handpacked lunch. We'd buried family at 9a. We came back to the Hilton LAX where my friend of 35 years was staying (along with her husband and other family members). It was her father that we buried. She'd been at the Hilton LAX for almost 3 weeks so it is not unimaginable that we adjourned to the roof to decompress. She and her husband are smokers so out of habit they engaged. The NONRESIDENT rooftop snitch approached us then ran to hotel staff. Staff followed up but our party had already corrected the behavior.

Had my wife book 2 rooms for 3 nights at the Millennium Hilton Downtown NYC for the 4th of July. She attempted to give my Hilton Honors # to the operator to which she replied, "You give it at check in." We did give it at Check in and were only given credit for 1 room that I added 1 day after our initial check in. Was told because it was my wife who called for the first 2 rooms they wouldn't apply it to my Hilton Honors even though she gave my HH number at check in and was paid by my CC. Using my points and NEVER using this despicable company again.

It was one thing after another. Someone at the front desk stole over $1200 from our checking account 4 days ago and it's still not replenished. There were no services attached and they were not authorized whatsoever. Security went Rambo on our bedroom door at midnight stating they wanted to assure joint room door was locked. I was on with 911. It was terrifying. They fraudulently advertise Spa and there is no ladies locker room, you have to use the men's. WT!!

Was able to book the room on the road. Digital key on phone was great for late arrival. Did not have to go to the front desk for check in. Choosing room before arrival worked great for using side entrance so we didn’t disturb others. Also, we could be on the bottom floor for quick entry. Breakfast was delicious and hot. Rooms Comfortable and well stocked.

After booking 3 rooms for 3 nights at the Hilton Eugene for my daughter's college graduation using over 200,000 points, the hotel was sold to The Graduate. By the time I was notified, there were no other rooms available in the city. The new hotel chain charged me $3000 for the stay and Hilton refuses to respond to my request for a refund of my points. They stole my points. I will never stay in a Hilton or Hilton-affiliated property again. I advise you to be very very careful when dealing with this company.

As a longtime HGVC member and Hilton Honors member, I'm very frustrated and annoyed today when I tried to cancel a reservation. CECIL (from Corporate office) made it clear that I don't need his last name and that my funds were gone, for a trip that we will not be taking. Well my loyalty is GONE as well. What a way to treat a longtime customer who WAS loyal to your brand.

I am a long term stay at hotels throughout the country, I am currently staying at the Homewood Suites... Going on over a year. Hilton will not honor my points, I cannot get base points, bonus points, or promotional points... I have talked to almost everyone at Hilton till I am blue in the face. DON’T WASTE YOUR TIME, unless you enjoy being frustrated.

I made a reservation for June 21st 2019 for my brother's funeral and I booked two rooms for my family at the Hilton Garden Inn in Chesapeake/Suffolk on Harborview drive. When I entered the building confused because the dining tables were blocking the entry and I could not see the service desk. I arrived at 1:15 pm to see if any rooms were available for early check-in since I had a viewing at 4 pm. The clerk at the front desk informed me that they were fully booked the day before and their housekeeping had not had time to complete cleaning and no rooms were available. She reminded me smugly that check-in is really at 3 pm. She told us we could come back in an hour to check.

I will make this short and sweet. I had a terrible start to what should have been the best weekend of my life. I had a scheduled a beach wedding at the Hilton Oceanfront Cocoa Beach. I began planning the wedding about 6 months in advance. I arranged for a package that included ceremony, reception with food and beverage packages, and a block of rooms. The first problem when I arrived on the evening of May 31 for my June 1 wedding, is that they did not have a reservation for me, the bride.

This hotel meet our needs for this visit. Near the Astros ballpark made it convenient. The hotel is centrally located for visiting all areas of Houston if you have a vehicle. While no restaurant there were made restaurants nearby.

I booked this hotel through Expedia. I booked a King Suite oceanfront room and when I got to the hotel I was checked into a room that had no hot water and the water would just cut off when you attempted to turn it to hot. I contacted the front desk about this and they sent a maintenance man up that stated they were not supposed to rent that room out because the hot water had to be turned off because of pipe issues. I informed the front desk of this and told them I wanted a new room that was the same as what I booked and paid more than 800.00 for. The lady at the front desk had the audacity to tell me I could stay in the room with no hot water and they would give me a discount. So they still wanted me to pay them over 400.00 dollars to stay in a room for 2 days with no hot water. So I suppose I was supposed to be unhygienic for 2 days on a hot beach, lovely customer care.

My husband and I recently stayed at the Embassy Suites Pioneer Square Seattle Washington. Unfortunately my husband left his hearing aids in our room and did not realize it until we got to the airport two hours later. I immediately called Hilton and told them what had happened and was told to file a report on Chargerback.com which I immediately did. I knew exactly where we had left them in the room. They were on the desk next to the bed. After waiting three days I still had not heard back from anyone so I called the hotel again. I have been transferred from person to person and receiving voicemail only.

I received a phone call from an individual who advised me that my home phone number was being used as reference when Hilton Hotels markets their hotels and promotions. This was interesting as I had received a Hilton Hotel robocall about a week earlier, and hung up on the call once I realized it was not a local call as it shown on the caller ID screen. When I tried to contact Hilton Hotels corporation HQ, while the corporate number (703-883-1000) works, caller cannot talk to an individual unless caller knows the name of an individual or has their extension. Thus Hilton Hotel management hides behind their automated phone system, while their marketing teams use consumers' private phone number to spam other consumers' same area. Yet if one reads Hilton Hotels values, they talk about their integrity..."Do the right thing, all the time". Seems like some group in the corporate structure has not read and internalized the Hilton Hotel values.

We stayed at the Embassy Suites-San Diego Downtown for 3 nights. Two of the days the bathtub was not draining and the hair dryer in the room was not working: I called the front desk at least 3-4 times for each issue, and sent an email to the hotel manager, Omar **, and personally spoke with him. These issues were not resolved until the evening we departed the hotel.

Received email of inactivity on account. However, I had stayed at a Hilton Hotel the same month. Contacted them and found they had two accounts for me. When I asked to have the two accounts combined into one they said I would have to create a third account. Don't plan on using Hilton Honors points for anything. Go with a more reputable points program with other hotels.

Disgusting rooms! In the span of 40 hours we found 3 cockroaches bigger than an inch. We couldn’t sleep because we were so uncomfortable and feared waking up with a roach on our face. On top of that we had to request new towels twice because they were always dirty. We spoke to the front desk and she said she would speak to her manager to give us a full refund of both nights to leave with peace because the manager was busy but she was going to communicate that with her manager. We later got a phone call to the manager that was very hostile from the beginning. The manager accused us of lying and refused to give us any refund and instead offered us points. We refused the offer and said we wanted a refund because that is what is promised at the front desk both in writing and verbally from an employee. We are disgusted and disappointed from Damian ** for first accusing us of lying and not complying with company policy.

I have been a Hilton Honors member since 2000. Last year I was given the status of Diamond for Life as I have spent over 1200 nights in Hilton hotels. I can tell you that this status means absolutely nothing to the individual hotels or corporate. A couple of weeks ago I wrote to Hilton regarding a change to the points program with Amazon. Just a simple question and I did this on the main Hilton site under their contact section. No response.

I called the front desk of the Hilton Garden Inn Cincinnati Blue Ash. The woman who answered was extremely rude when I couldn't think of the name of the Honors Program and then I asked her name and she hung up on me. That was after she had me on hold for 1/2 hour. I called back and she asked what I wanted and I said, "Some customer service please". And then she hung up on me again. I called back a few more times but she picked up and hung up without saying anything so I would be disconnected. I would have love to have had her name so that I could complain about her. Then I called main reservations finally and the person I spoke to wasn't from the US and I had to respell everything multiple times because she couldn't understand my American English. Then we got disconnected. I am tired from the whole experience and still don't have the reservation taken care of. :(

Use only as a last resort. First, while checking in, I had to permit them to "authorize" an additional $50.00 charge to my credit card for "incidentals". I was NEVER required to do this at any Hilton or other branded chain I've ever stayed at, either domestic or international. The staff does a decent job of keeping the place as clean as possible, but the facility is showing its age, including one of the two elevators which was not operational. While they have Ptac AC units (through the wall individual room type) the room always got excessively warm after midnight, then cooled down at about 6am. There are potential reasons for this, but be aware. I will never use this facility again.

HILTON LAKE LAS VEGAS RESORT & SPA. 1610 LAKE LAS VEGAS PARKWAY, HENDERSON, NEVADA, 89011, USA. TEL: +1-702-567-4700 FAX: +1-702-567-4618. May 10th, 2019. Absolutely horrible. Was just there wondering outside, the main area of Lake Las Vegas, had my video camera with me and captured some nice footage outside, away from the Hilton Hotel. As I was waiting, I was going to see if I should call a friend of mine to come so we can have a couple of drinks, I decided to sit in the lounge and wait. Set my video camera down on the side table next to me and was just browsing on my phone.

I’ve been a Diamond Hilton customer for the last 3 years. Recently, I booked a prepayment hotel (first time I’ve ever done this) knowing we would be staying that weekend. We had a family emergency come up so I called and asked to switch the reservation to Friday night instead of Sat. I was on the phone with 3 different depts and was finally transferred back to customer service before they told me there was nothing they could do and I was going to have to pay the $120 for Sat. I asked if there was any way for me to transfer those funds to Friday night... Nope. Beyond frustrated to everyone I spoke with. Hope that $120 is worth the thousands of dollars you’ll lose in business, Hilton.

Service Agents aren't empowered to actually provide cust. serv. Pathetic. I had a circumstance occur that were out of my control so I needed to change my arrival date to the hotel. Refused to accommodate my request and gave no recourse. They screwed me for $150!

Being a member of HH, if I could give this hotel 0 stars I would and I’ve never stayed there. With the stress of planning a wedding and blocking rooms I was given the complete runaround and misinformation. I was not notified of the timeline nor deadline. My guests ended up having reservations elsewhere and I was basically made to feel as if my business was not needed. I understand the weekend reserved was a holiday weekend, but you would think that a client that invest money into the company would aim to help those clients with care. Utterly disappointed that I get a call weeks later only for her to ask for more time to investigate. The excuse given was the person helping me went out to have a baby. I understand things happen, but you as a company dropped the ball. I beg your pardon ma’am my wedding is in 3 weeks so whatever help you could give is basically out of the window anyway and you’ve lost my trust as a company.

I stayed at the Hilton Garden Inn at 45 East 33rd Street, New York for about 5 weeks in the early Spring of 2016, ca. April-May. The hotel committed massive fraud against me charging my bank debit card every night during my stay even though I was paying them cash every night. So I was paying for two rooms every night during my stay even though I only had 1 room. I have repeatedly demanded a refund from the facility and they have repeatedly ignored my demands. I have the receipts to prove that this fraud, totally more than $16,000.00, took place.

After having an issue at a Hampton Inn, I was told by Hilton that I would be getting a voucher for a free night's stay. I was told 7 to 10 days for processing. After waiting two weeks, I called and emailed Hilton and they basically said to keep waiting. Around a month and a half later, I had to call an email them again to find out what was going on. They said they'd mail me another one. So, almost 2 months later I finally receive the voucher and I use it at a Hampton Inn (NJ). I checked out, gave the voucher, and I was told everything was ok. Later in the day, I checked my bank account and saw the hotel had charged me for the stay. I called the hotel and they said my voucher was voided... so they had to charge me for the stay!!!

My humble opinion and I believe the following: I will NEVERRRRRRRRRRRRRRRRRRR STAY AT A HILTON HOTEL AGAIN! October 6, 2018 Saturday 310pm spoke to hotel manager George. He said the toilet paper roll should’ve been changed. He said by Jacuzzi soap should of been left for the bubble bath soap. He did tell them to change the sheets and pillows. He doesn’t know why they weren’t. He said, “Tv nothing can be done. You can do demand movies no charge.” 325 pm Eddie housekeeping supervisor came and said: Bottom sheet and pillows should of been changed and I showed him marks. I left to prove not changed. He said shower should of cleaned shower, jacuzzi, soap dish, sink counter top, glass cups, ice bag, toilet paper roll, etc.

After traveling all day from South Texas to Worcester on her own, my daughter wasn't allowed to check in at the Hilton Homewood Suites in Worcester, MA because she is not 21. She was visiting for a college visit and clearly posed no risk for anyone. What a lack of sensitivity and common sense. @HiltonHotels claims to be inclusive of vulnerable communities. Clearly, this wasn't the case with my daughter. We later learned that another hotel (of the same chain) was allowing 18-year-old students to check in.

I stayed at the Hilton Scotts Valley CA and was so disappointed with the management and room. The rooms were not clean. There was a loud motor humming all night. I had to turn on my laptop to distract me from hearing the humming when I was trying to sleep. They didn't offer a continental breakfast. They have a room/bar that you sit down and pay $17 per person for coffee and fruit. When speaking with the front desk I found the help rude and not helpful so much so I thought that they sure did not attend a class in hotel management. Avoid this hotel. Scotts Valley is so nice there are other hotels to stay in.

Approximately a year ago I made a reservation for a Hilton property. The reservation agent somehow got my call to a Vacation Club agent. The agent made an offer on some packages. I refused and then I was offered a deal on a property we had been curious about. We were told that we would be able to make a reservation at that location. When we tried to make a reservation we were told that there were no opening available. Over the last year we have been assigned six or seven different agents. None of them have come through with the original commitment. I have been told so many lies that I finally asked that all communication be in writing through email. I was told that written communication was against Hilton Company policy.

I recently contacted HH by phone to enquire about a price match. I found a much cheaper price on a well known website and asked the operator to match it. There was lots of consternation and obfuscation and holding the line for a few minutes at a time when the operator said she would check something. Given the recent track record of the HH phone operators, I was NOT surprised to find myself disconnected all of a sudden. Shame on you Hilton Honors Australia reservations.

It is impossible to get Hilton to honor their price match policy. It is a marketing ploy, fraudulent, and misleading. There is no way to successfully file a price match claim. They make excuses and when they realize you caught them red handed they hang up. Do it with online form and they deny claim any way they can. I have screenshots of precisely the same reservation at the exact same hotel for the exact same dates and they still wouldn’t honor it. They will claim anything from it being “opaque” to saying the room may not have the same view. It’s bogus!

Let me start by saying I pretty much stay in hotels for a living. My job has me on the road as much as 20 or more weeks a year and has been this way for the last 15 years both domestic as well as international. I've come to know what to expect from any given hotel at any destination. This is why the production companies I work for as well as myself choose to book Hilton whenever possible. This being said, on 1/11/19 myself along with two colleagues had a three room two night stay at the Hilton Garden Inn, Albany, Ga. We were in town shooting a film for GMA (the Georgia Municipal Association).

Warning. In recent travels (seven states, fourteen hotels) — Hilton Hotels & Resorts has shown to be ill equipped to handle hypoallergenic rooms down to the sheets. Using Tide (full of chemicals and an F grade as per Environmental Working Group) is like rubbing peanuts on the sheets of someone with a peanut allergy. I became very ill in an Alburqurque Hilton and unlike Marriott Hotels, who seem to know what they are doing, Hilton could not care less that I was covered in hives and unable to eat for two days. They not even paying me back for the $35 sheets I had to purchase for the duration of my trip (shortened by 10 days). Never Hilton. Never again.

I stayed at Portland Oregon Hilton New Years Eve. I stepped out to buy a bottle of wine, gone 20 min. In the meantime my friend called for a fan to be delivered. When we came back the fan was delivered right by my suitcase. Well 5000 worth of jewelry was missing from my suitcase, which was closed when I left. So they know who was sent up right?? Customer service was horrible. Manager hung up on us when we initially called.

Hilton really needs to work on its service, planning and logistics. They could engage in better planning in order to not leave guests without a hotel. I have been a loyal Diamond member for a number of years, but my most recent experience is leading me to rethink that loyalty. My wife and I had an anniversary trip planned for March 10th to March 14th at the Jewel Paradise Cove resort in Jamaica (Part of the Hilton - Curio Collection). Less than 3 weeks before our vacation, we are notified by Hilton that the resort will no longer be affiliated with Hilton as of March 6th. Now, we had paid with our Hilton points for that reservation. So with only 2.5 weeks to go before our vacation, my wife and I are scrambling to find another resort (as plane tickets aren't the easiest things to get refunded). And instead of being able to pay with points we'll have to shell out of our own pocket.

Good area, but worse management for sure! I wrote & complained to Mrs. Sabrina ** about my experiences staying at this Hotel and she doesn't even care or reply back. Every time I travelling to Germany, I stayed at the Hilton Garden Hotel. Six month ago I left my luggage with them. When I return back they unlocked my � keychain and took my belonging out, stuff I bought from Switzerland and Austria, which was only chocolate's and souvenir. I traveling for business & pleasure around the world. Never ever I've experienced things like that in my life. To be honest I should've called the police. It was not about what they took from me, simple for what they did. It wasn't right!!! I always love Hilton, but not at the Frankfurt Garden Hilton. Never ever again for sure. Why would I wasting my money plus energy on this Hotel... Better staying at the Sheraton Hotel.

My husband and I recently stayed 8 nights at the Homewood Suites in Tempe/Asu Area. What a wonderful experience we had there. From Ryan **, to the asst. managers, Van drivers and housekeeping, we had the best care and attention you could ask for. We would especially like to think Ryan for his assistance in getting tickets to the Waste Management Golf Tournament. Not only did he help us but when he was given tickets to the Pro/Am on Wed. he gave them to us. The evening meals were always great and just what we needed after a day of golf. We are Hilton Honors members and have been to many Hilton Hotels but this was probably our best experience with Hilton ever. Thank you for making our vacation just what we needed. The Weather was just perfect also! We needed that! Thanks so much.

I am very upset that Hilton shares my information with Blue Green Resorts, who could be part of the Hilton Group. Blue Green is a sham and if Hilton has to give them my information I will no longer stay at Hilton Hotels.

I made a reservation by mistake for 12/22. Hilton did change my reservation to 12/27, this allowed me to utilize room, Cabana room, thanks. Stayed in the North Tower the night before, had to check in @ South Tower. I’m 63 and this wore me out, carrying luggage. Key didn’t work, had to make the trip back to get new key, then back to room. Was moved to Cabana next day, staff was great, helping me with luggage and escorting me to the Cabana Room.

This applies only to this specific location. I am a Hilton Honors gold member. I arrived and the line was 10 people deep. There were only 2 people helping out. The line was not defined - customers were confused where the line started. There was no flow. I used the Hilton app to check in instead but I needed extra keys so lined up for 10-15 minutes only to be given 2 keys that were NOT ACTIVATED! I went downstairs to line up AGAIN - line was still 10 person deep. There was no effort to direct the flow. It was chaotic. There was no effort to open another check-in desk.

We have stayed at the Puerto Vallarta Hilton resort – Mexico. It was the worst experience we ever had with Hilton. The rooms are dated with a strong smell of mold, mold could be seen on the floor, air-condition, doors and everywhere. We had to put towels on the floor as our baby was crawling in the room and the molds was so disgusting. The door lock was broken, the safe was broken and can't be use, chairs and table legs are rusty, the bed was old and mattress was sinking down at the center, make sleeping almost impossible with back pain every morning. This place by far was our worst vacation we ever had.

Booked way in advance and paid extra for an “oversized room”. Apparently, this means the ceilings are higher because it’s in the corner (no I’m not kidding!!!). Front desk personnel says they get a lot of complaints about it but would do nothing. False advertising??? Travel a lot. Won’t use Hilton again. I put one star because they wouldn’t let me leave it at zero.

My husband and I were stuck in an elevator and had to climb out the top of the ceiling on a vertical ladder through a very small space. It was the Hilton Garden Inn located in Lubbock, Texas. We were told we would receive some points for our Hilton honors account right away for the “inconvenience” of getting stuck in an elevator. The manager couldn’t even talk to us the next day (even though he promised to) and had an associate call us and let us know they will give us points but are unable to refund ANY monetary amount. We were just completely distraught and my fear of claustrophobia really took over.

I am in a wheelchair, I reserved a handicapped room - it was not. I could not use the bath tub, and using the water closet was very difficult. They did refund the money, so - two stars. The staff was friendly, the room was clean, the other guests were quiet, but the breakfast was terrible.

There were no amenities such as cocktails, chocolates, or extras, but there was water in the room and a small gift shop where toiletries. Seattle does not have good hotels and many have bed bugs there. This hotel was old but clean. The public areas were nice, and there was a coffee shop and bar on premises, but the rooms were very scuffed up and dampish. However, they were clean. The DoubleTree used to be the premier for the Hilton brand, but now is the lowest category of the hotel brand.

The room was filthy - the carpet had not been vacuumed, there was hair between the top sheet and blanket, and there were tracks, from either a cleaning cart or suitcase on the bathroom tile. The hotel manager tried to claim the marks on the tile were simply a pattern on the tile. Maybe if it were on ALL of the tiles not just on two of them.

The staff was friendly enough and helpful. Free breakfast was same thing as usual but often low on fruit. It was free but I chose to go somewhere and pay for a decent meal. The room was nice and clean. The bed was comfortable. There were lots of good tv channels. It's a convenient location. Plenty of free parking.

The stay itself was just fine, but I was given 3 different prices online, at check in, and at check out. A little more transparency with fees would be great. We saved up a certain about, thought we had enough, then had to scramble to get more at checkout.

I’m a 7 year Diamond level member who stays on average over 100 night per year with Hilton and around 75 with Marriott. I’ve already stayed 108 nights this year with Hilton and, for no reason, my membership was downgraded to Gold?? No explanation?! I connected with Hilton Honors for an explanation. I received a response from a rep stating that I have achieved a satisfactory number of stays and nights to reach Diamond level but my status is Gold. Really? That’s the explanation? This is what I’m finding over and over when dealing with the so called Honors support group. Needless to say, moving forward, I’ll be staying over 175 nights per year with Marriott and 0 with Hilton. Fix the customer service for your best business customers or become a discount hotel chain.

It's better than expected, but the coffee was terrible. The hotel looks good, did not use the gym, but it looked good, room clean and comfortable, great easy access from the airport. The breakfast was ok. Waffle maker out of order, very artificial juice, but overall it was a good hotel experience. Very nice people.

I had such an amazing stay. The hotel was beautiful, and the decor was so perfect. The staff was so polite and professional. I would recommend this hotel all day and everyday to everyone. It was perfect, I loved the hotel. Thank you.

The staff went above and beyond anything we needed. They were so friendly and the room was excellent - Clean; Updated; layout nice; comfortable. We really enjoyed our stay and from now on we will stay at the Hilton Gardens Hotels - you can't go wrong with them. They doubled our points when we needed extra towels even though they did nothing wrong.

They stopped breakfast during the weekend but failed to notify us upon checking in and water refresher was broken the whole stay, and the hotel bus wouldn't drive us to site and house in Concord. Finally the hotel never would work, just like last time.

I have stayed at Hilton before and this is not exactly what I would expect of the Hilton chain. Very disappointing to say the least. The room was not fully cleaned and there was dust on floor around furniture. Ceiling bulbs not working, dirty clothes on floor behind chair. Refrigerator ran 24 hrs and made lots of noise. Ice machine not working.

Driving to the Hilton at Lincoln Center is a beautiful oasis. Really incredibly beautiful that’s why I chose to stay there. I enter and begin the long wait standing at the front desk where there are two men behind the counter conversing with other guest. No person even acknowledges that I am there. A young man rushed by asking what I want “check in”.

I have been staying at Hilton Hotels for few months now. Average of 10 days a month. I missed a reservation and had to pay the cancellation days fee. I missed the reservation and have no issue with that. What I have an issue with is since I missed the first day it canceled my entire stay that I got for a reduced rate. Now I have to rebook at a higher rate and 2 days cost as much as 3 days would have cost. Called customer service to try and get the day added to my Hilton Honors account. They informed me it is policy that you must stay the night to get credit on your Honors account however I fail to understand why because the fee charged is the same as the room rate plus all taxes.

Being handicapped, I asked for a shower chair. They had none available. I had already asked for a reclining chair, as I can only sleep in one. When I called the front desk, they also told me they had none.

The room, amenities, staff, were fantastic. Felt like I was home. The management time was plentiful, a chance to meet staff and other hotel stays. Always tried to assist you immediately to ensure our stay was great. The room always smelled freshly cleaned and if there were requests the requests were met.

My experience at Hyatt was pretty bad. My pillow case had lipstick on it, the bathroom had clean towels, but the floor was dirty with hair, the shampoo had not been changed out. Someone put a Do Not Disturb sign on our door the day we were gone all day, so the room was never cleaned and the front desk refused to give us fresh towels, saying they had none at the desk.

The Hilton Hotel is convenient to Harvard Square without being in the mass tourist area. Great for handicap travelers, clean and good breakfast, spacious room. Our daughter lives in Arlington which made it easy for us to go back and forth to her home.

When the volcano was erupting on the Big Island of Hawai'i, I guess vacationers cancelled their reservations enough that Hilton sent out a special email to their Honors members. For the cost of just the room, they INCLUDED: Breakfast and Dinner, ALL drinks (alcoholic or not), hotel fee, parking fee, the luau. As we have always wanted to stay at their Waikoloa location, we jumped on this special! The location, grounds, landscaping, and artwork are like a dream! Everywhere you go, inside and out, there are paintings, vases, statues, tapestries, waterfalls, flowers...everything to truly awe you! Being right on the ocean, only about a 20 min. drive North of the airport, the location is one you will never tire of...sunsets were different every single night! I feel their most attractive offering is their lagoon, which is also open to the ocean, yet protected from large sea creatures.

I really enjoy the stay. The staff was very helpful, courteous and knowledgeable. There was a nice spa and a gym. The restaurant had a variety of dishes accommodating various palates. The swimming pool was nice and big and very clean. The whole atmosphere was awesome.

I was greeted by the staff and doorman. Issues regarding my bill were corrected. I also appreciated the food that was provided. The breakfast and lunch were very delicious. The only trouble we had was connecting to the wifi.

Maintenance is lacking, from cleaning to paint. Way overpriced for the status of the hotel. Resort fee was charged but no amenities given. This is the second time I have stayed here (4 years ago was the first) and hotel is on a slow slide downward.

This review is a complaint of Hilton as a company not the Phoenix Airport location. I reserved a room for Hilton Phoenix Airport through Hotwire. I got a great price of $58/night on Hotwire and checked the Hilton site and the price was $78/night with Hilton membership. To my surprise I see a commercial the same day promoting that if you find a Hilton room at a cheaper rate they will not only match the hotel price they will give you an additional 25% off! Immediately I contact Hilton to tell them of the situation.

I am a Hilton Honors member and have had only good experiences over the years during my stays at Hilton properties. However, over the Thanksgiving holiday, I stayed at a Hampton Inn and had the unpleasant experience of a barking dog in the room across the hall. When I went to the front desk to inquire, I was told that the dog was a "support/service dog" and that company policy required that they be allowed to stay in the hotel. When the front desk attempted to call the room, there was no answer confirming that the owners were not even there. I have absolutely no problem with true service dogs for person's with physical disabilities but am dismayed by the current trend to allow "emotional support" animals (to my eye, often just pets that owners don't want to board or leave at home) in hotels. Where do their "rights" end and mine begin?

Front desk staff very helpful. Fresh popped popcorn was available in early evening alternating with cookies. Free breakfast was great. Great location in downtown Charlottesville with a number of eating choices within walking distance. Wedding Block was set up and all the guests were pleased with their interaction with staff. Hotel shuttle available to guests. Highly recommend this property.