Hilton Hotels Reviews

I am writing this to hopefully help others and the hotel to improve. I booked my reservation on 12/17/2022 for two nights. The day before I arrived while I was checking in, they told me I only had one night; I freaked out and called them, their customer service did not try to solve the problem and wanted me to pay more to book another reservation. I had to talk to more than 3 people, regardless of time and anxiety it cost me... I told them I can email them my proof of two night reservations, they would not take it, until the last one....Finally the last one would take my proof and solve the issue. I am super disappointed with this hotel and the customer service. Sad thing. To protect yourself, make sure keep all your reservation proof and make sure they have all your reservation correct.

I am a Diamond Member of this Hotel. I chose this hotel because I travel alone for my job 98% of the time. My truck was stolen at 2:15 am 2/24/23 at Hilton Post Oak by the Galleria Hotel in Houston, Texas. I wasn't notified by the front desk until 3 am!!! Front Desk DID NOT contact authorities as they stated to me. My truck was stolen right outside of the front entrance of hotel. Watch for scammers at this hotel. From Bar tab to missing credit cards, to auto theft even in their valet parking spots. I did not receive any support from this Hotel property. Security Manager stated that he had suspicions with Valet being involved. I found out my truck was the 6th truck to be stolen from this hotel property. There is definitely something shady going on with this hotel property.

I would like to thank the reservation managers, Ms. Pelin P. and Ms. Pinar G., at Hilton Esentepe at Istanbul for help in my reservation. This was especially important since I made the reservation for my friend, and it was necessary to check that everything is ready for the stay. Thank you for the great service!

For the record, we tried to check in around 11:30 a.m. The fire trucks came in at that time and the desk person told us to come back later. We checked in at 4:30 p.m. The alarm started at 5:15 and continued every 15 to 20 minutes (9 times). After my wife went to the desk because the manager never called back, she was told all had to evacuate.

I lived in one of the Hilton properties. I won’t be specific but it was during the pandemic. I had to make up my own room, there was no food for breakfast. There wasn’t any real snack food either. Welcome to the real world and they didn’t even lower their prices to compensate you. Covid, It's possible for bugs and animals such as pets to spread by contact with objects or surfaces that are infected person or animal has recently touched or rubbed against, such as clothing, towels, bedding and linens, combs, and brushes.

On December 8, 2022, I tested positive for Flu A. On December 12, 2022, my husband also tested positive for the Flu. I contacted the Hilton in Fort Lauderdale, Fl, who assured me the reservation was canceled after I explained we both had the Flu. We were both in agreement that I would be refunded without penalty. Tonight, I spoke to "Kevin" at the Maren Hilton Curio Resort in Fort Lauderdale, who informed me that because I chose the best deal, I was not eligible for a refund. Now, keep in mind it would have been entirely irresponsible to travel and infect others. I then reached out to Affirm, with whom I financed our trip, and was told to give it 5 days and I would see a refund! There is no refund, and my conversation needs to be found.

I stayed at a Hilton Hotel in Woodbridge VA. During my stay, due to illness, I booked an additional night. This was during the Christmas Holiday of 2022. I happen to check my receipt against a bank statement and found out I was overcharged. The initial room rate after all additional fees plus taxes were added to the bill I went on and booked the room. After getting to the hotel I was charged almost another 20 dollars for my stay. I am a senior and I have a limited finances, so I have to watch every penny.

While packing to return home from a wedding, I thoroughly looked to ensure all items in all drawers, trash cans, closets etc were empty. When I got home I discovered an expensive pair of black pumps in excellent condition were missing. I immediately called the hotel and was told the room cleaners had discovered the shoes in a trash can and assumed we would throw out an obviously new pair of designer shoes but they would consult management. I spoke to management and understood the trash pickup would not be made for a few days and asked them to check and send them back to me. When I called back a couple of days later, I was told that employee no longer worked there and no one knew anything. I will never stay at another Hilton if this is the way their customers are treated.

We had a reservation at a Hilton hotel in September of this year. Our debit card was not working because our bank considers staying at a hotel possible fraud. It was 10pm. We were already running late and having a bad day. I offered one night stay in cash and I would fix the problem in the morning. They said the Hilton hotel policy requires we pay in full. They made us go to an ATM to get cash for the two night stay. We returned and handed the cash over for the stay. The desk clerk refused to give us a paid receipt. She said they don’t have cash receipts. We asked for our money back. We went to a Comfort inn and the card rejected again. They said just pay for the one night in cash. The hotel manager then gave us a paid receipt with the cash we paid and a balance owed. We didn’t have enough money because the hotel charged more for the stay. It was totally worth the extra cost to have a no hassle hotel stay.

The DoubleTree By Hilton Hotels located at the Oklahoma City Airport, took 50 dollars from my debit card for what they said was incidentals. They said the money would be returned to my account if It was not needed. When I checked out, the guy at the from desk said that the money would be returned to my account. It was never returned. If you had the same experience please report it so that this scam is stopped.

This hotel is clean, the lobby is nice and the staff is "just ok". After waiting in the lobby for 30 minutes for a room, they began checking in people before us and others that were waiting. When we booked this 2-star hotel we still expected the most basic room amenities and for $200.00 a night, they fell short, and we were disappointed. We won't book Tru again for the following reasons. No closet, no dresser, no ice bucket or paper cups, no coffee maker and no toiletries such as lotion or make up wipe. This is all fine EXCEPT, the website does not inform you of this. We felt this was a very deceptive practice. For the price, we could have stayed at the Marriott or another competitor and would have received these amenities. Imagine having to compensate by putting ice in your cooler and having to dig your tumblers out of the car trunk to have something to drink from. We have never experienced this before.

I have stayed at Hilton Hotels for decades and the Hilton Pasadena, California is great! However, I needed to change a reservation to a later date and the hotel could not do that for me. I tried to modify the reservation online but they never went through and it kept saying try again later. I called Customer Care and initially they seemed helpful and passed me onto another "team" and 2 times they never answered after 15 minutes. Then one man seemed to be dropping his cellphone while talking and had trouble looking up my info. Finally, he disappeared.

We stayed at a Hampton Inn just South of Nashville in Franklin TN on a recent trip of a lifetime. Although the hotel was a little hard to find and located along the perimeter of a busy mall the price was affordable, staff accommodating, room clean, but the food provided for the continental breakfast was cold and disappointing. Am considering not booking at one in the future. Expected much more from a Hilton.

This place is an effing joke. Do NOT come here if you expect an Embassy Suites stay. The evening reception is one bottle of beer or one maybe 4oz glass of generic wine. The breakfast does NOT have an omelet bar or anything like a regular Embassy Suites. Continental breakfast. Over $50 each night to park and it's trashy and dirty. Not to mention the room STUNK like old dirty **. Effing disgusting. Also...no black-out curtains in the bedroom. Like no regular curtains either. Sheer see-through crap. And at least 50% of the guest parking was submerged in filthy stinking water. Oh, and don't bother trying to buy a drink at the bar. 20min for one horrible cocktail that didn't taste like ANYTHING I had before. Vile place. Gross. Pissed off.

I typically don't post reviews on businesses as I have better things to do with my time but I want this to be made aware to the public so this doesn't happen again. I stayed in this hotel for 2 weeks spending almost $2000 this month as I travel for business. I'm a diamond member with Hilton and stayed at over 1000 hotels in the past 10 years and never ran into any issues until this one. Upon checking in I already had a bad vibe on some of the staff as though some of them didn't want to be there. Upon checking out I received an invoice with the appropriate amount but I was confused when I checked my bank statement as there was another $750 charged to my card.

I would strongly recommend NEVER using Hilton Hotels. I have been a rewards member of this hotel, and I have booked many stays and spent a lot of money. Their customer service line has continued to decline rapidly over the last year with someone on the other side of the world answering customer service lines that can barely speak English and can't be understood due to their thick accents and MASSIVELY LONG HOLD times. It is highly frustrating and shoddy service. You have to repeat things to their reps three and four times being transferred all over the place due to incompetence. This is the end of the line for me with Hilton Hotels. I am cancelling my rewards account and no longer spending money on this hotel chain. If they cannot spend enough money to hire competent people to handle their customers, they won't get my business any longer. Absolutely deplorable!

I paid for two weeks parking at the Home 2 Suites by Hilton Hotel at the Denver International Airport, while I flew back east to visit my grandkids. When I got back, my pickup truck had been stolen, everything cleaned out of it, and it was totaled in a hit-and-run. The manager and Hilton corporate say they aren't at fault. I had to spend four extra days and three nights sorting out the aftermath of this debacle, and I'm still not done. In the long run, it's going to cost me so much more than the little bit that I saved flying out of a large airport. And now I have to buy a new car, so I will have a car payment after not having one for over ten years!

I reserved and paid for three nights at Hilton Garden Inn downtown Dallas thru Expedia. This was for my daughter. She did not check in on the first night and the hotel marked her "no show" even though the room was paid for in advance. Hilton website never said that her room would be "resold" or marked as "no Show" so they could resell anywhere if she didn't check-in the first night when the entire stay was prepaid. - It said changes could be charged - so I guess "changes" was anything they wish it to be. Expedia did nothing to help with the situation. How they have fallen!!!! So Expedia and Hilton got paid for absolutely nothing and are no help with anything. I'll never do business with either again. There's a problem when corporations no longer care about their customers! Date of experience: September 17, 2022.

We're honor members from Sep 11, 2020 always booking with Hilton during day time but this particular day we was traveling from Miami to Orlando Fl for business on Sep 13th, 2022 we call the hotel around 12:20 am, The agent named "Perla" was at the phone, my husband ask for One Day check in at 3 am Sep 13th and check out September 14th at noon, the Hilton agent said is $ 156.99 my husband said "Ok please make the reservation we will be there in a couple of hours or little more we are right now in Lake Wales Fl", then she ask for the credit card to make the reservation then she said " your reservation for One Day is ready wait for the receipt in your email" but since I didn't receive it right away I ask her for the confirmation number and she provides the #**. Few minutes laters after we end the call we received the receipt for $419.62.

My 2-night reservation at Home2 Suites by Hilton Atlanta Downtown was acquired via Priceline for $453.90 (thus $226.95/night). My disgust with Hilton Hotels is fourfold: 1. the lack of proper training for their employees, 2. the poor condition of the facility, 3. the paltry response of on-sight management and, 4. The corporate brush off when I reported my issues with Hilton Hotels' online management.

I was recently a guest The Homewood Suites Hotel in Edina, MN on August 17th 2022 room 141. I was confident this was a good choice because it's a fairly new hotel and had good reviews. Upon my arrival I was impressed with the cleanliness of the hotel. My room was great, very clean. The next morning I pulled the comforter and sheets down to the bottom of the bed and was shocked (under-statement) at what I saw!

It was horrible!!! I thought made a reservation for 2 instead of 1. When l realized my error l called Hilton Reservations to add myself. I thought all was well but when we went to check in it wasn't!! I wasn't on the reservation, your system charged me $1890 for 1 person and the Hilton was going to charge $210 per day but dropped it down to $180 per day. So unexpectedly we had to pay an additional $1260 on the spot or l would have been stranded!!! Then we asked why was there a huge difference in pay and they said those are 3rd parties for you!! It was a very uneasy feeling to be in another country and having to pay so much more. The price difference was ridiculous as well.

I paid for a suite and got a room with a seating area, 1 tv too far to see or control from bed, no water serviced once late afternoon no response to complaints, cooling min temperature 68.8 degrees, no taxis allowed to wait, apart from overpriced for airport no concierge

The staff was friendly and the location was amazing; however, I would not stay there again in the future. The room needed a good deep cleaning. There were big stains on the carpet as well as the sofa and chair. On top of that the room smelled and every time we walked into the room we needed to spray Febreeze air freshener. Our room was on the second floor and the two windows literally looked out onto the pool deck so we had to keep the blinds closed the whole time otherwise people at the pool could have looked right into our room. When we came back to the room the afternoon of our first full day there, the housekeeping staff had not arrived.

I made a reservation for Hilton in DC. Hilton charges a resort fee when you order from a third-party vendor. The cost is unnecessary and appears to me to be deceptive. It appears to be a way to make the room price seem comparable to other hotels, but when you arrive, they tell you about the extra charge and become argumentative with you and accuse you of not reading the fine print. Very disappointing. Im

I booked a Hampton Inn in Atlanta McDonough ONLY because of the heavily advertised confirmed connecting rooms. I even paid an upcharge for it. When I arrived, I did not get a connecting room, not even an adjacent room. The staff was very rude and only would offer to let me go see if the rooms were connecting (after verifying that they were not even next door) and kept asking me what I wanted them to do about it. The police were on property and the hotel was AWFUL. My hotel room door was wide open when I got there. I was VERY uncomfortable sending two boys down the hall to stay alone. No one there was concerned or even offered to help. I contacted Hilton that very night. They told me they could not do anything until I left the property, but I would definitely be entitled to a refund.

I completely agree with the last review! If I could give ZERO stars I would. The Hilton customer service is such a joke, and it's on par with Motel 6. I recently purchased some Hilton honor points for hotel booking. Hilton website clearly states that it typically takes 24hr for the points purchased to reflect in purchaser’s account. Ridiculously, it took 10+ days for my case which I already came back from my trip! I don’t want to mention how many times I have called Hilton customer services and I was told it would take 7+ business days for them to investigate. I told them I have email confirmation but they did not care. It was totally a nightmare. During my multiple talks with Hilton I requested cancellation of my purchase but they kept telling me they could not. Yes, after 10+ days, I received the points but it ruined my purpose of purchasing. Be mindful before you decide to purchase points from Hilton.

If I could give ZERO stars I would. The Hilton customer service is such a joke, and it's on par with Motel 6. I made a transfer of honors points to miles, then shortly after I realized I actually wanted to use my honors points so I called and asked to cancel the transaction. The customer service person confirmed he canceled the transfer and I would get my points back. I then I called back again to see how long it would take to get back into my account. The second person I spoke to told me it'll take a month.

For the price paid, you would expect significantly more. Firstly, the bathroom ceiling was covered in mold. There was no exhaust fan, so moisture pooled everywhere, leading to a bunch of black mold. The curtains don't close, so the lights from the highway, which were just outside, were very bright in our room. The front desk receptionist was very rude. Clearly seeing us there, she did not acknowledge our presence and was rude through the entire check in process.

I have been trying to get in contact with a General Manager of Home2 Suites. On 12 July at 0502, I stayed at a location at 8181 Midtown and my uhaul truck was stolen from the parking lot. I was relocating from Ohio to Texas for a military move and the manager saw what was going on and didn't do anything about it. Hilton has not called to express their apologies or anything. My whole life was in the Uhaul. The manager allowed my husband to see the video, but the ** male manager didn't allow my husband to see the tags of the vehicle to report it to the police. As I have prayed, and prayed for my heart to heal regarding this situation, it is a slow process. I believe the manager had something to do with it. Please guard yourself and all your belongings if you decide to stay at this location. My husband and I are devastated.

To Hilton Vallarta Riviera. I want to address several concerns regarding our stay at your resort. First, we were placed in a room that was very dirty. There were stains on the bedding and the couch and the room in general seemed like it was not properly cleaned. The front desk moved us to a new room that was cleaner than the first, but the air conditioning was not cooling down, making it difficult to breathe.

Hilton Hotels cannot or does not publish or make available a list of its DOG-FREE hotels. It is extremely time-consuming to scroll thru to find one and the info is often hidden. I recently stayed in a Hampton that said NO PETS online and when I got there they said they changed their policy Hampton-wide. One night a dog was barking often and another, smelly dog fur odor. Slept with my head under the sheets for $200! I will discontinue my Hilton Honors membership if they do not assure me of my rights also. And it is unsanitary!!!

This rating is SOLELY based on the horrible experience created by the OWNER Kary ** after we first arrived. We had booked as a group several rooms here for our family reunion and were so excited to be together. We had planned to all meet in the huge (empty) breakfast bar dining area to socialize, share pictures and play games together. My cousin who organized the reunion worked very hard with the hotel salesperson Kimberly ** to make sure we could enjoy our gathering.

My family and I were guests at one of the Hilton Garden Inns on (05/06/2022 to 05/08/2022) at 750 Wabash Avenue, Terre Haute, IN 47807. We felt our safety was compromised and we filed a formal complaint case# 125390281. This complaint was due to safety issues in the hallways and in our room and ultimately it led to additionally receiving poor customer service. I felt it was important to make sure everyone out there is made aware of how our stay was not up to the “Hilton Garden Inn Promise”. Safety was compromised at the hotel; it certainly was an uneasy and unsafe feeling for me and my family.

My husband and I checked in on Memorial Day Weekend to the Hilton Hotel in Roanoke Rapids, NC. We invited our friends a couple to come along with us. I generally brag on Hilton Hotels but I was very disappointed from the time we got off the elevator onto our floor the Carpet, the Room Doors and the Comforters were not Sparkling White as usual and the Room our Guest were in the Shower Curtain was Mildewed and the Bathroom Smelled... When I complained to the Desk Clerk she said ever since Dogs were allowed in the Hotel on All Floors the Hotel has suffered and gone down! I would like to suggest a Total Renovation to the Hotel. Thank you, P.

There is an ongoing (3-5 year) construction project right beside this hotel. It was so loud we could not even watch TV or talk on the phone. The the overly rude staff refused to move us. Do not stay at this hotel!

After our 3-night stay at the Hilton Garden Inn Montreal Centre-Ville I received the emailed receipt for our stay. The big surprise was the room rate we were quoted, $182 per night was NOT what we were charged. I made the reservation through that hotel - not a third-party agent- and was assured that each night was that rate. I was surprised that a Friday night wasn't more expensive. I did receive an email with my confirmation number. I did NOT scroll down to the bottom where the different room rates each night were listed. Everything I needed to know was listed at the top of the email. The different room rates WERE listed at the very bottom. With higher room rates that made each night's taxes more. We ended up with a much more expensive stay than we had anticipated and budgeted.

When it comes to managing reservations and refunds, beware - the decision will unlikely be in your favor if Mark is involved.

I travel a lot for work, and Hilton is usually my hotel of choice. There have been good experiences and bad experiences, but what is most disappointing is the fact that being a diamond member means nothing. My last stay in Rochester, NY, at the Double Tree was a let down. The staff were indifferent to the point of dismissive at times, I had to ask for water and reluctantly was given one, I asked for an upgraded room but was told there was none available (which I understand), but the manager in response to the online review I answered was patronizing at best offering 750 points the next time I stay. I am also a Marriott member and will certainly start using them as my primary hotel now. My last stay in Rochester was at the Residence Inn where the staff were absolutely wonderful and the stay a pleasure.

Hilton has gone downhill! A/c not working, Internet not working and when it does it slow, ice machines not working, smell of rotten food in garbage at elevator lobby, was given a garbage bag for ice, a/c filter Filthy. I have pictures, complained to GM and ask the GM to walk with me to show the problems, refused to walk through with me, I guess this is so they can say they never saw anything. This is out of control, these companies make themself so big they think they can't fail. My wife and I always look for Hilton hotel - we even got married in one. Personally I will never do business with any of their chains again. This is sad for me because I used to build and rebuild hotels. Do yourself a favor and get a Airbnb. Louis

I booked a “fine hotel” through Amex platinum. Doubletree Hilton Orlando. The photos and reviews are deceiving because if you are staying in the actual towers it is nice. But they forget to show you photos of their “villas” and what they look like inside. When the tower is booked, they put the overflow of people in their villas and charge the same price. I was in villa 3 on the bottom floor. The rug was soaking wet in multiple spots, the room was dirty and when I pulled the sheet back there was bugs with wings and were jumping around the bed. They offered another room but I just canceled and stayed somewhere else. So I had to take an Uber and find another hotel at 10 pm.

I called the Hilton Honors toll-free telephone number to change the payment of an upcoming reservation. The person I spoke to did not seem to understand what I was trying to do so I said, "Just forget it. I will call back at a later time." About five minutes later I received an email my reservation was canceled. I logged into the app to try to rebook this reservation because it's for upcoming travel to another country however the room is no longer available. I sent an email to Hilton about this and after 3 days I heard back from them, they said they would look into it. 10 days have passed since then and nothing.

At first glance this hotel looks grand and has the potential to be grand. This hotel is under renovation, there are active construction all around the property. I am working from this hotel and check in was horrible. I arrived at 3:45 check in is at 4pm I wasn't allowed to check in as a Hilton Honors member until exactly 4 pm. No information about my stay was provided and the whole process was unorganized and chaotic. My sons tried to use the gym and were harassed by security. I rented two suites. Aesthetically at first glance the rooms look pleasing. The bathroom is very old with a rusted bidet. The bathroom fans are extremely loud and you cannot turn on the light without turning on the fan. TV did not work upon check-in, blinds broken. Not the type of experience I was hoping for. I am very disappointed and will not be booking this hotel again. Staff rude and unresponsive. Save your money and go to a better managed hotel.

First of all, I got stranded at the airport in Windhoek, Namibia. I already had to shell out extra money for a new plane ticket and I needed to now find a hotel for the night. If you have been to Windhoek you know the airport is far from the city. I called a few hotels asking about free shuttle. Most said no but the Windhoek Hilton said yes when I called their 1-800 booking number. I asked them to call the hotel directly to be sure since so many other hotels did not offer this service. They put me on hold, came back on and said yes, the hotel confirmed a free shuttle. Then I called the hotel myself a 3rd time now to re-confirm and they said, "Yes, no problem." So, they picked me up and when I got to the hotel they charged me 380NAD (~$25 USD) for the ride. Are you kidding me? After I verified it 3 times with them that it was supposed to be complimentary??

Their reservationists do not have answers relating to future stay policies. And they do not know where to forward my calls so I get the correct answer. They forwarded me to HGVC who have been totally non responsive for A FULL WEEK. So, no answer/solutions from Hilton, and total no response from HGVC (Hilton Grand Vacations Club). Very very poor service all around.

We had the misfortune of staying in this HOMEWOOD - MOTEL in 2536 W Beryl Ave, Phoenix, AZ 85021. A completely disastrous hotel from the point of view of: location, infrastructure and personnel. We begun the check in with an arrogant, rude and unfriendly lady. You will be shocked by the filthiness in your room (looks like one of those Motel of wild west movies from the 60es – just sold for 200US$ per night).

Family Friendly? Nope. Pool closes at 10pm? Nope! Try 9:50. At least that was the time hotel security proceeded to make my entire Family feel like we were trespassing by shining a high beam flashlight in our eyes with demands to get out of the pool. My Son Showed the security guard his phone displaying 9:55 pm and he proceeded to raise his voice and demand he leaves. We immediately contacted the evening manager, Phedrag?? Who apologized but backed the security. Evidently, security is following strict directions of this hotel’s management. Don’t take out your past pool challenges on today’s guests. We are just trying to relax after a long day… You know, your guests…your customers. Breakfast is subpar at best and thank you restaurants across the street.

Am having quite a few problems with Hilton Brunswick and with Priceline. Both Priceline and the hotel charged me for 2 rooms for my stay on 10/20/2021. I made a reservation through priceline. When we arrived at the Hilton they could not find the reservation. After about an hour talking with both priceline and the hotel I thought it was resolved. I wanted 2 rooms. 1 of myself and 1 for my son John who has terminal cancer. Now I'm being charged by both priceline and from the hotel for both rooms. After about 2 hours on the phone today between the 2, I have only secured 1 room refund from priceline. This hotel charged me a no show and will not issue any refund. This is not acceptable and I'm expecting a refund for the other room charge no show. I guess for John both of these rooms were under my name and charged to my card.

Our stay at Homewood Suites by Hilton Arlington, MA was comfortable in every way. Service provided in all areas was above and beyond. Front desk, cleaning, food service, accommodations provided a wonderful home away from home visit.

This is the nightmare offshore call center experience. I tried to book a property in europe. The person that answered could not communicate in English. He could not process the booking. It felt like I was being “punked” or was in an SNL skit. Shame on Hilton for horrible customer service.

I have tried repeatedly to change my airline on my Honors account and three times I have been connected with someone who does not have command of the English language! The conversation on my end was to constantly repeat myself, once 4 times and she still could not get it. Twice I was disconnected, deliberately I believe, when I asked for a person in the U.S. Customer service is just as bad. I will cease using Hilton as soon as I use up my points. Overpriced is an understatement!

Our experience was absolutely terrible. We stayed at the Hampton Inn in College Station, Texas for a baseball tournament. The beds were so bad (springs were coming through the mattress) we had to drive home to Dallas each night rather than stay at the hotel. We told the front desk, who said “we were just out of luck”. HNKKNe would not refund our money or give us another room. I decided I would then let corporate (Anuradha. L) case #** know about our situation and give them a chance to make things right! They have given me the run around since the first of August.

I made reservation for a room with one King bed for 2 nights. Later wanted to change it for one night. I went on the website and tried to modify it. The system can be programed to simply change it from 2 nights to one night and reduce the charge accordingly. But instead it is designed to cancel (not modify) your existing reservation and lead to new reservation offering you the room at higher rate, or stating No room with King bed is available! ( Sorry King bed is not available for 1 night, it is available for 2 night!) I can not have it because it is taken by me. I must lose it and and the website offers a room with 2 Double bed or a suite with a king bed, anything to get more money from the customer!! System programmed to rip off the customer.

What a cheap company. Booked a Hampton Inn stay in Albany NY. Room for 145.55 total price. Saw later the rate dropped to 125.00 total. When checking in, asked manager to offer me the lower rate as a courtesy to a Hilton Honors member. Manager said no and that Hilton does not honor price match, even on their own site and stated that he wasn't eating the difference.

Our family had a bad experience with the Hilton Garden Inn in Memphis, TN. Upon check-out, the concierge told my mother a bold faced lie. When I approached Hilton's customer service team for help regarding our stay, I have experienced nothing but more headache and no resolve. I have provided everything they have requested; yet every time I provide the information they request, they come back with something else needed or instructions to now convert all evidence into a PDF or jPeg format, etc...they will absolutely not recognize their fault and wrong doing; not one ounce of responsibility...not even a simple apology!

I had to pay 23 dirhams for a Coca Cola that’s 5 bucks??? Why is it so expensive and most of the staff don’t know anything about the spa even the spa workers and they lack knowledge about it like what am I supposed to do waste all my money?

The Hilton brand has gone downhill!!! Do not stay at this or any other Hilton. There are much better Resorts with much better rooms and most of all much better service. Hilton has forgotten to honor their paying customers. If you ever do stay at a Hilton you will encounter many bad experiences and you will be on your own. You can complain all you want and they will do nothing about it!

Attempted to cancel $158.81 hotel reservation over one week ago. Called hotel to cancel advanced purchase reservation due to medical issue (COVID contact tracing). Was told to call customer care. Customer care told me to contact advance purchase dept. After over two hour wait in call queue I logged a corporate complaint. Case #**. Received email from Hilton apologizing. No follow up from Hilton after apology. I never went on my trip, never checked into hotel, due to contact tracing. Today my account was charged $158.81. Need medical exception made and need account reimbursed.

I spent 88 days with Hilton for my travel nursing position and when I went to ask for the Hilton points to be awarded to my Hilton honors account, they only did 10,000 points (which is 20 stays) saying that being I was getting a stipend for a portion of the stay from my job that they wouldn’t reward me all of the points for the time that I stayed with them because I was getting some money from my job to help pay for the stay. Highly unsatisfied with this as I spent a lot of time with Hilton and not to mention a lot of money.

The hotel itself is clean, modern, very nice. But this experience was awful for paying guests. On April 10th, I was at your pool in Hilton Garden Inn, Edinburgh, IN. Having just arrived with 2 little granddaughters, a group of teenage girls came and jumped in the pool. There were a couple other little children in the pool. All of a sudden, another big group of girls came and they all screamed in delight at being in the pool together. The moms came and sat in the pool chairs. I went to the front desk and asked why this other group came from another hotel. (Their pool was closed.)

Randy, the front desk receptionist for the graveyard shift is the most arrogant and rude agent have ever been employed by the Hilton Hotels. The issue begins when I call in to the front desk to inform that I will not be able to arrive to my scheduled stay and will need to cancel. Randy, in the front desk proceeds to say that cancelations are not possible and he has to proceed with checking without me being present. Instead of processing a cancellation and the associated fee. Minutes after getting off the phone with Randy I receive a push notification to my HiltonApp. I have been checked-in without my presence in the hotel. At this point I decide to show up to the hotel and decide that if I will be charged for the night I might as well go through with the reservation.

I booked a two bedroom suite in December for a stay in May. On April 14th they changed my confirmed rate for a 7 night stay by increasing our stay $1000.00. When I confronted the hotel about the increase in rate the Interim General Manager replied with this "After careful review of your reservation, the below are the per night rate, during the time when you made the reservation, city of anchorage was pretty slow, Last month, Military took over the entire hotel rooms in anchorage for their training from April 28th to May 16th., which created a surge in price city wide" If you want to be assured of your rate don't book with Homewood Suites, Hilton Garden Inn or Hampton Inn in Anchorage. In addition, this hotel needs updates, carpets are buckled and ripped, laundry facilities were dirty and had water all over the floor. The ONLY good thing I will say is that Calvin and Luke went above and beyond in their customer service.

I stayed at a Hilton in Park city as a trial for time share last week. I do not recommend purchasing the time share. It took 3 years for me to finally be able to book a room due to lack of availability. I was also told I would be staying in a 1 room suite however they put me in a studio hotel room instead. I confronted the front desk and they really had nothing to say about it. Also the people above us in the hotel suite made so much noise we couldn’t sleep and when I called front desk to make them aware of the noise they did nothing.

The room was nice and clean, it was generally pretty, and my grandmother enjoyed the bed so much that we ordered her the closest possible model after leaving. She usually has a difficult time sleeping on regular mattresses, so this was a very pleasant and welcome surprise. Thanks!

I hear that Hilton bought Hotel Indigo in Fort Myers from IHG. I'm thrilled. This was the WORST luxury hotel we ever stayed in (February 2019). Deserted (we saw only one other guest over our three day stay), no place for breakfast, dreary entrance through a shopping mall, rude manager, bland/undecorated room. I'd definitely try it again now that it's a Hilton.

Nice and Clean. Great Location, Friendly Service. The only issue was there was no mask Policy. There was a huge wedding group and none of them were wearing masks. We had a reservation issue that was corrected immediately.

I stay at a hotel that goes the extra mile. Excellent breakfast, they clean room like it wasn’t lived in. Good array of menu items. Fast response whether it’s for room service or asking for more towels.

We love to stay in the Hilton Hotels. They are always clean, comfortable, and quiet. I would have given them five stars, but none of the Hiltons allow pets, even with a deposit. The staff is always friendly, and if you get lost, or find yourself in an unfamiliar area, they will stay on the phone with you until you pull into the parking lot.

The room was very clean and comfortable. The coffee pot was broken and there was a cookie pizza from a prior guest on top of the mini fridge. The location was very convenient especially given that it was in a busy city. The Staff members helpful and polite. Will stay again.

It is very nice on the outside but, the carpets were filthy, it smelled stale, and the service there was so poor and that ruined it for me! They should hire more professional people at the front desk, paint the walls, shampoo the carpets, and buy new room comforters. Even the pictures were boring! But the main problem was the front desk refusing to help me a a disabled person, a guest, who was stuck downstairs in the lobby, without a extra key, and unable to alert my friend of the situation, then have access to the room!

Garland, Texas location - Good hotel with guest laundry room. Helpful staff with complimentary breakfast each morning. Guests have access to fitness room and game area with pool table. The rooms include small refrigerator unit, tenant controlled heating and cooling, WIFi and full choice of cable channels.

We stayed at a Hilton Garden Inn hotel and were surprised by how friendly the staff was and how spacious the room was. We requested a ground floor since we had the dog with us and they gave us a great room with a view and close to the door for easy access to walk the dog. The room was clean and comfortable and very spacious. I highly recommend staying at any Hilton hotel as you won't be disappointed.

This may be the nicest hotel I've ever stayed at. Clean design, clean facilities, great amenities, great concept. Would definitely stay at the hotel in Duluth again, and will look for this brand in the future. Modern in style, I found it very inviting.

At the Hilton you have the best staff and the best service of all the hotels. The room is comfortable and very accommodating and your stay is always the staff priority. The best place to stay ever.

My husband and I always pick Hilton Hotels everywhere we go on trip. They always have nice, clean, modern looking rooms. Our favorite hotel is Canopy by Hilton. The Hilton staff is always very pleasant to talk to. If hotel has any upgrades they always give you one.

Everything was great. The room was perfect and clean. The restaurant had excellent food. Great experience. Excellent staff. Room service was prompt and the food was great. The location was great for me, I had training right across the street.

Hilton Garden Inn Louisville, KY was a comfortable downtown location. The staff was very friendly and helpful. The rooftop bistro bar, Eight Up, had a limited bar type menu but the food was tasty. This was an important consideration because at our 9pm arrival there were not any other near by food options that were still open. Overall, a great stay!

The room was clean and comfortable and the service was good and I definitely will be using it again and I will recommend it to my friends and family. The price was perfect for my budget. Any time if I'm going on vacation I'll make reservations for the hotel again.

Great hotel chain with standard, yet updated amenities. Room service is always great, the breakfast pre-covid was always fresh and the service typically is outstanding, especially if you have a rewards membership.

I have stayed at a variety of Hilton hotels. They are always super clean and modern. The staff are always friendly and the rooms have all the amenities I need. Check-in is quick, and there is a remote check-in option that's pretty nice.

We stayed at the Hilton Suncoast in Lutz FL for our daughter's wedding. We had a block of rooms booked. Our guests including my family were very satisfied with their rooms, the staff and the lovely breakfast.

I have stayed in Hilton hotels for years. When I was working I liked the ease with which to book and the comforts of a clean room. Now that I'm retired I still try and use this hotel chain. Always pristine rooms, friendly service and convenient locations.

Whenever I stay here I am always amazed by how friendly and cheerful the front desk staff is. I often forget things or ask a lot of questions and I never am once left to feel like an imposition. They make sure that they are following safety protocols while also ensuring that guess experience is hampered as little as possible. The rooms are always clean and have everything that I need and want.

I’m clean and they need to pay attention to details of cleaning more like bathrooms especially floors. Need more people in the front desk less and to have more of the luggage carriers carts as well. Also more supplies like extra towels and more shampoo soap bottles.

Have stayed at a few very nice but would not recommend to elderly! Not much help at my age, ask a young man if he could find a tooth brush for me. Never saw him again, ask a woman at desk where I could eat. She just stood there and looked at me!!

I stayed at Hilton hotels for my entire life and have been very satisfied all in all. Recently, I had to stay at the Hilton Parsippany because the Hilton at Short Hills was booked. What a mistake. The hotel looked old and dingy. My room was worse! Broken lights, dirty linen, and outlets that didn’t work. Breakfast the next morning was so bad, I went to a nearby diner. When I asked to speak to the manager, I had to wait over 10 minutes, only to be told by the manager that the hotel is NOT run by Hilton, but a management company for the owner and they are cheap!

The rooms are always very clean and the front desk customer service is great. Relaxing atmosphere in the lounge area and good fitness rooms. If you do have any kind of issue, it is taken care of immediately.

Overall the staff was very attentive and were able to ask every question I had. Even when they didn’t immediately know the answer, they followed up within the hour. The area was well taken care of and COVID precautions were taken seriously.

ON 2/15/2021 I called Hilton to make a reservation for the 16th. On the 17th, I booked another night, however I ended up not going back because of an ice storm. When I spoke with the woman who helped me make the reservation, we discussed the 24 hour cancellation policy because I asked what happens if there is a winter storm (one was predicted) and I don't have 24 hours to cancel. She specifically told me "not to worry about it because Hilton is good about honoring cancellations due to weather." ON the 17th, due to an ice store I was not able to keep the reservation. When I called the front desk, I asked to speak to a manager to discuss the cancellation and was told there is no one for me to talk with. The woman on the phone told me it doesn't matter if there is a storm, I cannot get a refund. Exactly OPPOSITE from what I was previously told.

Rented 2 suites here for the wedding of a close friend. Check-in was smooth via app - we didn't get the famous Doubletree cookies when we arrived which was disappointing but rooms were clean...and that's where the good part ends. The suites had a "kitchenette" - no microwave or freezer. The refrigerator was lukewarm no matter how high we set it. Water pressure so low that it was a struggle to rinse the toothpaste off of a toothbrush, never mind rinsing bodies/hair. Housekeeping does not come by due to COVID, you have to request it. Understandable, we called the front desk, requested it for both suites. Never showed. By the time we checked out, every garbage can was overflowing and there was a pile of towels in each bathroom.

I stayed at this property for a week in September 2020. PROS: Nice, renovated resort. Friendly Satt, Great area. Food is slightly above average. CONS: While the "working staff" are friendly and wonderful the management not present and uncaring from my experience. My first night, tired, I went to sleep to find the automatic motion BR light turning on/off every 15-20 sec. Finally repair came up, removed the bulb however the loud "CLICKING" from it trying went on all night...no sleep. Hilton Honors desk gave a shrug and "I am sorry." When prompted to write a review by Hilton Diamond (I am a Diamond member, 100+ nights a year) I got a reply from the ADMIN, NOT A MANAGER saying, in short "we're sorry, we try, come again". Not good treatment in any case and making me re-think my hotel loyalty. Also, if you are a gold or diamond member and looking for that upgrade... be ready to pay for it!

Hilton is a all in one hotel. Very clean and the host are very helpful. The rooms are inviting and spacious. This brand is the one I look for 1st.. Never confusion and if there is it’s promptly attended to. Safety is a big part of why we choose Hilton.

Great experience at all Hilton hotels I have stayed at. Customer service and cleanliness is top notch. Food, drinks, gyms and Spas are always amazing as well. What else is there to say? I highly recommend the chain.

The Hilton Chain includes Waldorf, Hilton Resorts, Embassy Suites, Hampton Inn, etc. So they can accommodate almost any budget. Even their least hotel is comfortable and lives up to my expectations. Always clean. Always safe. Management is usually quick to respond to any problems. They have a great Rewards program that I can use anywhere. I'm a fan.

Always clean, basic rooms have refrigerator & microwave. Have a 100% guarantee if they can't make it right money back! I only stay at Hilton properties. Clean swimming pools, breakfasts at all of their properties, Hilton Garden Inns have bars and restaurants. We joined HHonors so get free nights with point we get on stays!

Staff go above and beyond to accommodate (at least for me). I feel relaxed and at home, during the COVID pandemic, front desk staff went as far as to wipe my credit card for me after each use. Housekeeping made sure to keep my room clean at all times, even calling to make sure all was fine. Thank you!

I really like staying at many of the Hilton hotels. The hotels themselves are nice. I would just suggest more training when it comes to customer service skills. But the rooms and amenities are nice and really enjoy the hotels with pools and hot tubs.

Stayed in a Hilton Hotel in Chicago, they had apple cider at reception, and welcome gift for repeated customer. Breakfast was great. Many variations, as you need. Yogurts, eggs, and alcoholic drinks too. Suites were very spacious and feels like home.

The hotel was great. We were greeted like they knew us and their complimentary happy hour was really just what we needed as was the breakfast. The room was clean and the bed was one of the most comfortable I have ever experienced. Loved it!

Quirky, add to that the level of excellent customer service at this hotel, it made a lasting impression on me. Further to that event, my family and I had the pleasure to visit Disneyland on 3 different occasions, we stayed at the Hilton Florida 3 years in a row. So perfect.

My recent stay was at the Hilton in Warwick, RI. It was for a two night stay. My husband and I had a great time. Nice staff, good location near restaurants, I-95 and steps away from TF green airport. Clean and comfortable accommodation. Our bed was very comfortable. We slept comfortably.

My mom is a Hilton Honors member so she gets extra perks which make each stay a little better. Have always felt they keep a really clean. I really like the Homewood suites. They are great for families.

Hilton has gone down recently in regards to service and affordability. During our most recent stay, our room was given to another guest. They had to place my family in another hotel for that night, then we returned to Hilton for the remainder of our stay. Considering the inconvenience, I would think that we would have been treated better.

Even though a bit more expensive I find the rooms always clean, no mold smell and service in good. Breakfast is more than adequate with healthy variety. I always ask for room away from the elevators with a view. Don't always get the view. Sometimes I'm looking at parking lot.

Staff are wonderful and so helpful even during these times. Would definitely recommend. The pool temperature is on point. Fitness center on site is a great stress relievers. The incidentals are within reason. The beds sleeps so comfortable wish I can stay forever.

Speedy check in and check out. Breakfast and customer service was amazing. Need more smoking rooms! At least to one side of the hotel. Booked 2 rooms. The waitress at the breakfast buffet was amazing with my kids. The loved her. Really wish I catched her name.

I usually stay at the Hilton in Freeport maine at least once a year. I have always found the employees helpful, rooms spotless and a great location. The hotel is within walking distance to everything Freeport has to offer. Something I look forward to every year.

World Class 5 star hotels, great customer service, concierge in room mini-bar. All inclusive, pool jacuzzi, saunas massage call ahead for relaxing yoga sessions and the occasional walk through the door.

Upon visiting the Hilton you feel the excitement and comfort. You are pampered and all your needs met. By the time I check in my hotel robes and slippers have been placed in my room. Away I go to the hot tub and pool. My adventure begins. Forgot your wine opener or tooth brush? The Hilton has it all for you. I feel safe and taken care of at by Hilton.

For me Hilton is a great blend of good service and quality for the price. Their rewards program is quite good. Their customer service is generally very efficient. Yes, their rooms, amenities and overall caliber are not "high end" but for what you pay, you get good value.

At the Montreal location the Hilton hotel is very well presented. Sauna outside in the winter as a very interesting amenity! Nice view of the city from an upper floor room and very nice big comfy bed. Really fast access all across the visiting sites of this beautiful town. A little small parking spots into the underground garage but if come in for 5 days you can forget about the car. The price for a room is kind of pricey but if you want a peace of mind vacation this is the spot you want to be in. And I have to mention the service and the staff...an out of this world experience!

I was a Diamond member in Hilton’s loyalty program for 15 years prior to retiring. I have stayed in their properties all around the US and the world. To me they are consistently the best hotel chain. The hotels and grounds, the amenities and especially the staff, never failed to deliver the experience I needed. And the HHonors program can’t be beat.

We stayed in Hilton twice. In New York and in Ottawa. Both times hotels were clean and service people were professional, helpful and friendly. Breakfast was included and reasonable. In Ottawa we had underground parking as well.

Good customer service- they remember details of their guest such as when we told them we are celebrating our anniversary they brought a rose on our bed and we got vouchers for Niagara wineries wine tasting - we had amazing bubble bath with the jets but the furniture is a bit outdated.

I found the hotel very nice but cost a bit much for nothing included such as breakfast or even coffee. The rooms were clean and the staff was helpful. Just nothing to be super impressed for the price.

Every Hilton I have stayed at has always been a pleasant experience. The service was good and amenities too. Stayed at a Hilton in the UAE and it was a fun stay and the saltwater pool was amazing. Only hotel I like to stay at when traveling. Since I have to be on a special diet I always have to bring food along. I have to request a fridge in the room and always have one waiting when I get to the room. Very nice service.

From the moment you pull into the parking lot, you know that this is a hotel you would want to stay at. Beautiful landscape, ornate building. As soon as you check in, you see the higher level of professionalism from the staff, & yes, all the perks you expect to receive is to be expected.

Overall the Hilton family of hotels is hard to beat - very consistent performance, and with each house you really can count on offerings regardless of location. In addition, the rewards program Hhonors is also top notch, and makes it easy to redeem points.

I occasionally make the mistake of trying to save a few dollars and booking somewhere else. Hilton Hotels have always been reliable and clean. The worst Hilton Hotel is still better than the best of the majority of other brands. You can always count on Hilton for quality and a fair price.

Stayed at many Hilton hotels, most (not all) are very clean with an attractive lobby. Some offer breakfast included with your stay, some are pet friendly. The down side is cost, if you're not a salesperson with your company paying most of your fees, you can rack up quite a huge bill in overnight stays. As far as perks, I haven't found that many perks at Hilton. I've stayed at a few of the older Hiltons and always avoid staying at these again.

The hotel is beautiful and always sanitized perfectly! The workers and reception are also always kind and will help you with anything you need. Food is great as well, but the menu is a bit limited. Even then though, the food always tasted amazing! Cleaning service was always on time, and there was a time they came too early, but I just told them to wait a little and they came back after I had left my room.

I recently stayed at a Hilton Hotel in Mt.Vermon Illinois, it was the most disgusting stay of my life! I have reached out to numerous management, just to be blew off and treated awful! The Covid 19 pandemic is a very serious matter, so I trusted the Hilton brand after reading about your new cleaning standards. I go into my room ** after driving my 2 kids and our 10 month old baby 7 hours. I get showers took and food ordered and I think it looks dirty in here. I then decided to check the beds, only to find sheets that looked like they had been slept in a week straight!!!!! Wrinkled, filthy, diet hair infested sheets!!! (I have pics of this.)

I hope that I do not jinx it but I have been staying almost exclusively at Hilton hotels for the past 6 years. The honors programs, while at times stingy with points is the easiest to use of any rewards program that I am in. The properties are generally always clean and consistent. This is not in the US but all across the globe. Good job Hilton.

On February 21st, 2020, I received an email from General Manager Steven ** that was cruel, sexist, and unprofessional. He belittled my personal memory, holding his memory of two, third party individuals above my own. He stated that women are incapable of having and expressing complex emotions. He also did not take the time to look into the account in question. To make matters even worse both the overall company, Hilton, and Steven’s manager at the Bethesdan condone this behavior as they have offered no solution and haven’t had the decency to at the very least call me back after stating four separate times that they would.

I received an email from Hilton informing me that a decision was made to provide a refund for two nights, which were part of a non-refundable advanced purchase. I am so relieved and happy that Hilton understood our predicament! If the event that we were supposed to attend had been cancelled for other reasons, we would have stayed the two nights and ventured around the Phoenix area. We lived there previously and know that there are a lot of great places to see and visit. However, with the majority of events being cancelled and out-of-state traveling being discouraged, we decided it was in our best interest to cancel our trip and our 2-night stay. It was such an unexpected and highly unusual situation. I’m so grateful Hilton gave us a refund, which we recently received. Thank you, and we will continue to be dedicated guests at Hilton hotels once we’re able to travel again!

The only reason that I would give this hotel any stars is because of most of the staff. I know that there are a couple of cleaners that also deserve no stars. There were days that my room was not cleaned, even though I left indication that I would like it to be cleaned. And sometimes when it was, they didn't vacuum or they didn't sweep. And towards the two-week mark of our staying there, I noticed little baby roaches all over the bathroom in the middle of the night. The staff did spray, but you don't eliminate those insects easily.

My fiancé and I sustained foot and knee injuries while staying two nights in Hilton Garden Inn. located in Marina Del Rey. Also the garage ceiling felt on top of my car damaging it. After many phone calls and emails they finally agreed to return the fees for only one night. They a letter like a release form for us to sign and return so they can credit our account. The last paragraph of the letter read: "You agree not to post any negative comments on any social media with regard to your stay at Hilton Garden Inn. Marina Del Ray, CA."

I have been a HH member and customer for years. I also worked for the company years ago and still have friends and family members working for Hilton. I have received an e-mail about their 50% off suites sale at the Hilton Hawaiian Village, if suites were booked until March 13th 2020. I checked online and yes, the suites were reduced. However, since the rate was non-refundable, I wanted to be safe and called reservation to ask if there are exceptions to this rule due to the corona virus issue.

Are you a Diabetic, or do you know someone who is? If so, then read this. Almost 2 weeks ago I stayed at the Hampton Inn in Conyers, GA for a business function (Hampton is a Hilton brand hotel...remember this). As I always do when at a hotel, I brought my insulin and put it in the in-room refrigerator. When I awoke the next morning and took my insulin out it was FROZEN SOLID (yes, it was in the right place in the refrigerator). If you're Diabetic you know that once insulin freezes it must be thrown away.

In my opinion; food fair at best in presentation, portion size and taste, value not even a consideration, $15 cheese burger more like an oversized slider in size, served with small portion of shoestring fries. Several other meals during my stay, none struck the "wow" cord. Except for an in room coffee machine, no complimentary breakfast like those typically offered in most even inexpensive roadside hotels. No microwave in the room. Small parking lot near building with 10 front row Starbuck's "parking only", Starbuck's closed at 6pm, the spaces unused, despite a packed parking lot, the overflow parking distance away. Not what I expected from a Hilton property.

I want to issue a complaint. I called CS hotline two weeks before, the lady was very rude to me. And she did hang up my phone without answer my request. It's terrible experience in a luxury hotel chain. Totally unacceptable to a diamond member like me.

Called over a month ago to use our 1 free night stay to go to a family member's wedding. You have to book your 1 night free stay over the phone, so I spoke with a gentleman, told him we needed to stay 2 nights and I'd like to use some of our points for the first night, and the free stay the second. I also had asked before confirming, if I wanted to call and cancel the points and just pay instead if that could be done. He said yes, "Just call a couple days before reservation, tell them you want to pay instead of use your points the first night, and the points would be put back into your account." I asked to stay at the Home 2 Suites in Clermont FL and come to find out he booked us at the Hampton Inn in Clermont FL instead.

I have maintained diamond status with Hilton for six years and have noticed their tropical resort offering continues to get smaller. I have also noticed their limited all-inclusive resorts have doubled with points required. My past stays (2019) at Hilton Rose Hall in Jamaica averaged under 85000 points per night and today for the same July (2020) time period, same room 147000 points.

We are Hilton Gold status members and were shocked to find out that we are not entitled to any of our gold benefits if we use our credit card points to book a stay. Those benefits, like free breakfast, late checkout, room upgrade, water bottles at check-in, are only available to guests who make the reservation directly through Hilton. So if you use credit card points for your travel, as many people do, you aren't entitled to get any of the Hilton Honors benefits. This also applies to any reservations made with 3rd party websites (like Expedia, Priceline, etc).

This is a joke and I will NEVER stay at a Hilton hotel again. I had an "advanced purchase" hotel room in Minneapolis for 12/28-12/30. The weather is so bad because of the winter storm and we are no longer able to travel. I called the hotel on Thursday, which informed me to call back because the "Advanced Purchase" department was closed. I called back on Friday and they told me to call Hilton directly. I called Hilton and was put on hold for so that the call dropped. I finally got in touch with Rose, who, after a long time, informed me she would be able to process the refund after changing the reservation dates and speaking with the hotel manager (which doesn't make any sense but ok).

I have 2 nights (12/16-12/18/2019) prepaid reservation and 1 night (12/17-12/18/2019) prepaid reservation at Grand Wailea in Maui. I was offered an upgrade into a Napa Club Suite at $650/night using the prepaid credit of my 2 existing reservations (i.e. cancelling the reservation of one-night 12/17-12/18/2019). In the morning of checking-in on 12/16/2019, the agent at front desk told me $650/night. I agreed. Upon check-out, I received a statement showing an additional upgrade charge of $650/night + tax + fee. Please see all supported documents. I would like to get a refund of $900 + tax = ($650 - $200) x 2 nights. On 12/19/2019, I contacted Ethan, a manager at Grand Wailea in Maui explaining the situation but he refused to help me. I told him that if he refused to resolve this matter with me, I will file a dispute with my credit card and Hilton, he said go ahead to do whatever I need to do.

I reserved a hotel for 2 rooms 1 night. I was told the day of the stay, it was mistakenly cancelled. I created another reservation at the same hotel for the same night but at a higher rate. I was billed for both reservations. Then I stayed another night and was billed twice for it. I have emailed Priceline which called the hotel. I have sent emails to the GM and assistant GM to no avail. I wanted a refund and am now having to fight it with my bank.

When I went to the front desk to pay for the room, the manager of the Hilton Garden Inn Preston Casino area in CT, (Michelle) was extremely rude and condescending to me and the other guests that were in our group. Every time I tried to explain that I was just trying to pay, she had an extremely rude comment back to me. Guests should not have to deal with such rude employees especially not from a manager. I am a Hilton Honors member but will not ever stay at a Hilton again if there is another choice. I contacted Hilton corporate and heard nothing back until I contacted them again a second time. Their response was just that Michelle did not mean to make me feel that way. They clearly will do nothing about this manager. As I was leaving she was yelling at another couple trying to check in. Hilton will not have repeat customers as long as she is working there.

I wanted to book my stay at the Hilton in South Carolina. Not a big deal (or so I thought). I picked my hotel, and went to the website to book it. A better price popped up for the dates I wanted, all I needed to do was join Hilton Honors to get the best price. I got my confirmation emailed to me two days later and there were two dates on it. I called the company and they said I was stuck with the wrong date because I had missed the 24 hour cancellation window - either travel on the wrong date or lose my $200. They refused to change the date even though I was willing to pay the higher price for the room. It was a little more complicated than what you can write in the space of a review. The Hotels - Awesome - The Hilton Honors Program - Bait and Switch Theft. DO NOT JOIN!

As frustrating as my experience has been with Hilton’s customer call center this past week, I have been beyond impressed with the quick response and resolution from AnneMarie **, Hilton’s Executive Ambassador and Julija **, Hilton’s Cluster Reservation Supervisor in London. These ladies are true professionals and have restored my positive opinion of Hilton. Anne Marie and Julija have gone above and beyond my expectations to ensure our trip is memorable, and I cannot express my gratitude enough. Hilton is fortunate to have these ladies representing the brand. I wish more of Hilton’s staff can learn how to provide excellent customer service to their guest from Anne Marie and Julija as these ladies are Best In Class!

The Hilton Garden Inn in Palmdale, CA is a true sample of excellent hospitality! My husband and I stay there often and are always so very impressed by all the staff at this property. General Manager Marian and her team are outstanding! We have stayed at other Hilton properties, but the staff at this particular location go above and beyond our expectations. During our most recent stay in Oct, we were warmly welcomed by Front Desk Clerks Lauren and D-Yante. They immediately got us checked in and offered their assistance in any way they could as they knew we were in the Palmdale area for medical appointments and wanted to ensure out stay was not only quiet but comfortable as well.

I logged on my account to book a reservation for the weekend and notice I didn't have my 109,000 honors points; it was 0. The representative told me I could buy my points back. Hilton failed to send me an email about my account, so I feel they should add my points back to my account to keep a satisfied customer. I have been a customer since 2011. Whoever read this, please understand where I'm coming from.

I checked in on Monday 10/21/19. When I arrived at the hotel to check in I parked out front so that I could bring the luggage in. After checking in and going to move my car to a parking spot I noticed that there was a liquid that was thrown all over my windshield. We went to our room and it was very warm. I turned the AC on. We decided to use the hot tub and when we went to the hot tub, we realized that it was not working. I called the front desk from the pool area and they said they would have someone look at it. The girl who was working the from desk came and looked at the switch and I explained to her that we had already looked at that. We made 2 more inquiries about the hot tub not working and no-one showed up.

I would like to thank the staff at Hilton Galleria Houston for going the extra mile allowing us late checkout and then to sit by the pool till it was time to leave for the airport. The flight to New Zealand doesn’t depart till 9pm and we usually spend time at the airport which adds to the fourteen hour flight. This hotel although on the other side of the city for the airport is in a great location for last minute shopping. You can load up your bags after your domestic flight, the mall has every shop you could think of. PS flight crew also in hotel.

My family and I, five children 7-16 years old, were long term guests of this hotel from June 25th to 10 October. My wife was singled out for harassment by two members of the wait staff, Barbara and another man, whom also harassed my 9 y/o son! On 10 October, my family was asked to leave the property by the police during the LATE evening, AFTER she put the youngest children to bed and, DURING A THUNDERSTORM!! We had no place to go!! The manager on duty even called my wife and idiot and ** trash!! UNACCEPTABLE!!

No matter how many times I've contacted this company I cannot get Hilton Honors to stop mailing special offer junk mail to my deceased spouse's attention - someone who died 5 years ago. It's pretty upsetting to continue to receive reminders in the mail from these leeches.

I called the Hilton Garden Inn Killeen Texas to make a reservation for two rooms. Upon checking in I was told the reservation was only for one room (I had called after making the reservation to confirm it was for two rooms). The clerk did fix the problem and I did receive the second room I had reserved. Upon getting back home, I did receive two e-mail receipts for the two rooms we stayed in. HOWEVER, i was charge for three rooms on my credit card statement. I was told I was a no show for the third room. HOW is that when I was standing in the Hotel lobby when I checked in??? How was I a no show? They said nothing about a third room when I checked in, but yet charge me for a third room. HOW IS THIS NOT A SCAM BY HILTON HOTELS????

Hilton will not honor stays if you don't book directly through them. I get all my flight, hotel, and car rentals booked through a single travel site for convenience. Even though I stayed multiple nights at Hilton, they will not count them. I'm still spending a lot of money to stay at their hotels, so it shouldn't matter who I booked it through. Customer service was not helpful at all, and one of them was actually pretty rude. With all the choices of hotels out there, I will no longer book any stays at Hilton.

This the easiest way for Hilton to take your money and give you nothing in return. Emergency? Too bad. Company itinerary change? Too bad. You will be shuffled to a rude officious clerk who will cite the party line, which is, "Too bad we have your money and you get nothing in return".

Do not sign up for the Hilton honors reward program. Unless you book thru them which the price is usually higher than third parties, you will not receive any points for your stay. Horrible. They want you to pay higher with them, rather than getting the best price. What type of member honors is that?