Hilton Hotels Reviews

When I tried to request credit for the stay, I was denied it on the grounds that I could only get credit if I had registered with the program within 60days of my stay. I spoke with customer service and asked for the date I had put in my application, they could not provide me with that. I was told that the last date for receiving credit was 12/05/2011, the very day Hilton sent me an email welcoming me to the program. Also, I am not clear on what basis 12/05/2011 is the cutoff date as it is beyond the 60 days cutoff date. I strongly believe that in this case, Hilton honors program is intentionally trying to set up its dates in order to deny me credit. Thank you.

Then they said that I couldn't pay cash for the 3rd night because the hotel wouldn't allow it. They made me buy additional points for the 3rd night at a cost much higher than the cost if I had paid cash. Third, I was told that the hotel didn't give AAA discounts. I just received my Trip-Tik from AAA and it lists this hotel accepting AAA discounts 365 days a year. What a scam. Sorry I ever joined.

PS. I have dealt with several customer service reps from this company and at best they were unhelpful and at worst rude and unprofessional!

This is bad service and I am a Hilton Honors member. I could have booked at another hotel but did not because they said that they had cancellations. Now I cannot get a room.

Since no one from Hilton takes this as a serious matter, I will file a complint with the Better Business Bureau. I will also take my complaint to the news media, so others will not. If you park your car with Hilton, they will steal from you. After you pay them to park and they will tell you, "That's not our problem. Things were stolen from your car," as Mr. *** told me on Dec 22, 2011.

Even the front desk employee admitted that there was nothing in her system that allowed her to tell which calls were incoming and which calls were outgoing. Most egregious is the fact that I was promised a refund which never manifested and then completely ignored by four employees. I have been patient in this matter and I will continue to pursue it until it is resolved. Here's the story. On September 8, 2010 I returned from living overseas and stayed one night at the Dulles Airport Hilton. On September 9, I received a bill with telephone charges of $67.31. I was outraged as this amount because several of the chargers were for incoming calls.

I was informed by the employee at the front desk that there was no way to distinguish between incoming and outgoing calls. I was scheduled for shuttle service and was paying in cash so I could not spend a large amount of time debating the issue with the front desk employee. On October 16, I contacted the corporate office to have the erroneous charges refunded. I was contacted by Edmund **, who issued me a reference number and forwarded my complaint to Jadranka **, Director of Rooms Division at the Hilton Washington Dulles Airport Hotel. On October 18, Jadranka informed me that, according to their records, the charges were indeed from outgoing calls and I could have a copy of this information if I was interested. I requested a copy because the folio I received only had one lump charge for calls, with no distinction between incoming or outgoing. I did not receive a reply from Jadranka **.

On October 19, Edmund ** sent a followup email to make sure all matters were resolved after I had been contacted by Jadranka. I responded with another request for the evidence that these erroneous chargers were valid as I know they are not and the folio does not make a clear distinction. I did not receive a reply from Edmund. On November 4, I contacted the main number for the hotel again and was connected with Krissy **, Guest Assistance Specialist. Ms. Krissy asked that I forward my folio to her for her review. She said it was most likely an error and I should receive a refund within a few weeks. I forwarded my folio to her via email on November 4. I did not receive a reply. On November 8, I emailed Krissy to confirm receipt of the folio. I did not receive a reply.

On November 23, I emailed Krissy again to confirm receipt of the folio. Again, no reply. On December 30, I emailed Krissy again. She replied with, “I have put in the request for the reimbursement for the phone charges as promised. Unfortunately, it did not post but I will make sure that I resubmit for your refund”. On March 15, 2011 I have not heard from her nor have I received a refund for the erroneous charges. On August 29, I contacted the main number for the hotel again to pursue the matter. I am connected with Artnella **. She informed me that Ms. Krissy did not have the authority to promise a refund and that she would look into the matter. Ms. Artnella requested a copy of the folio along with a copy of the email wherein Ms. Krissy promised to issue a refund. I provided her with both. I did not receive a reply.

It only got worse, that evening we discovered a group of kids were placed in the rooms adjacent to ours and when we attempted to sleep when we heard this group of teenagers running through the halls, talking loudly and knocking on the doors adjacent to our room. Again, I called the front desk and they assured me that the problem would be rectified. It was not! We got no sleep that evening or the next, they placed a security guard in the hall near the children's room but the guard was sleeping so this did not solve the problem. Furthermore, the following day we were in the lobby for the elevator for 15 minutes! One of the front desk staff asked where we were headed and we told him to get married. He asked for our room number to place a treat in our room and we never received anything. This property is awful and it nearly ruined our trip/nuptials/entire experience. We were never offered anything for all our inconveniences. The only compliments I can muster up would be the expeditious check-in/out process and helpfulness of bell/valet staff.

I complained multiple times to the hotel manager who did nothing but refer me back to Hilton. The Hotel has posted a 100% money back guarantee if not satisfied. I have tried multiple times through e-mails, phone calls, and letters to get this matter resolved. I have also been a Hilton Honors Member for 10 years.

- had to pay $238.29 inclusive of taxes for this privilege to stay at JFK Hampton Inn. It was priceless!

When our friends from the US arrived, we were shocked and very disappointed to learn that not only was their room not next to ours, but that it was also two floors away! We went to the front desk and spoke to one of the young men "Patrick" who listened intently but then referred us to his "supervisor". We explained our problem a second time and also informed the supervisor that one of the members of our party was a trip advisor AAU Basketball in the US and this type of service was unacceptable (she has since written a letter of complaint to your corporate office).

When we questioned why the rooms were confirmed as a side by side reservations, the hotel supervisor stated we really didn't even look at that during check-in, so side by side rooms might not be available at that time. The Niagara Falls Hilton seemed very happy to take our money but when it came to resolving the problem, they were nothing. Sort of useless. We asked several times how this problem might be resolved and the only response we were given were shoulder shrugs and lame excuses. The Niagara Falls Hilton Hotel ruined a holiday that took months to arrange. After posting this complaint on the Hilton Facebook page, I was contacted by one of the Customer Service Representatives and explained my complaint.

A week went by and I contacted the hotel through a survey on-line. I was advised by Mr. ** that the report was not sent to the insurance company, but would be done immediately. This was on August 19th. I was waiting on the second week but I got no call. I again contacted Mr. ** by e-mail on August 26th. I have never had a response. I am very dissatisfied with the handling of my claim. I am due to stay in another Hilton in Vermont early next year. I have cancelled that reservation, even though it will be a hardship for me to stay in another hotel. Can anything be done about this type of treatment? What if I had been injured? Would that have generated more interest? Because it was a theft, does that mean I am treated differently?

The kicker was the next morning when your establishment charged our credit card again (double billed) for the night 6:58 p.m. $105.95, 9:19 p.m. 127.86 and at 9:19 pm 25.00. That is stealing and unlawful unauthorized charges. We did indeed understand that we had a charge of $32 for parking, that your rude manager Brian ** supposedly refunded and is not been credited to our account. Also, a bar charge of $48.95 and we did approve this but the other charges are fraudulent!

I never would expect this from an establishment such as the Hilton. When I spoke to your manager, he was rude and told me that he couldn't help me because he had no idea why they stole from us. I spent the whole morning attesting these charges and he did nothing but say "I can't help you."

Maybe the establishment should start giving out concierge classes to all of your existing employees, and stop stealing from the customers. I hope to resolve this issue ASAP or we will take further action. It may cost us more but it is the principle, stealing is wrong. What if that was all we had to return home and feed our children? Your manager's answer to that was, "Oh well, sorry but we can't help you".

I will not drop this issue and will continue to write to your establishment, Fed Comm Commission, better business bureau and anyone who will listen until this issue is resolved and I am satisfied with the results.

I have an extra $50 charge on my credit card that the hotel put on when I checked in (without telling me). And they said it won't come off for 7 to 10 days, even though I didn't charge anything to the room or do any damage.

It's outrageous and not the same policy as other chains. I have to wait until mid-September to make sure the charge doesn't go through.

I was placed in room 807, which sits next to the elevator. I received a total of 1 hour of sleep. I spoke to the manager and she comped me one night. The other ladies paid cash.

So, needless to say, I was a little upset when I received my statement and was charged for a 2-night stay. I called and spoke to the front line manager, and he basically said he couldn't do anything because the cashier drew the balance. He said he would speak with the cashier that handled the check out and call me back.

As of today, I’m still waiting for the call. I've called and left messages, but nothing to this date.

The fees were pretty nominal totaling around $6.50. But it is still sleazy to slip in charges like this. Many of us have been to car dealers who try and slip in charges at the end but at least there you can choose not to purchase the car. Here I have no choice. I already stayed there. I complained to Hilton Honors as I am an honors member and they had the hotel contact me via email and they apologized saying it shouldn't have happened but did not offer to refund the money they say they shouldn't have charged me. They did offer an upgrade next time I come to PR but who knows when that will be and of course they know this as well. I will avoid Hiltons whenever possible from now on.

Two months ago I wrote to the CEO of the company, but this guy, he never bothered to reply. I knew some other chains that played games with these guarantees but I never thought Hilton would stoop so low. Do not believe their best rates guarantee.

IT DOESN'T MATTER WHETHER IT WAS OCCUPIED or not if the maid cleaned the room after we left, which I know she certainly did, there is NO WAY she did not see the jacket when she put the ironing board back in the closet. I called today July 29th, and spoke with Dorothy, who conveniently could not connect with the manager because they were having trouble with the phone lines. REALLY! I told her what happened, she told me that the staff that worked there were very honest, basically insinuated that I was lying. I saved up for months so my husband and I could have a nice time for a few days. I didn't realize that if you left something behind that the hotel would not return it to you. Completely no INTEGRITY!

I will not recommend the Hilton and I am not up to the reputation of the Hilton.

Are you joking me? A $3.00 room charge for ice? And to mention, they never fixed the ice machine through the 10 days of our stay. Then the last day of our stay, my husband's cell phone was stolen from his room. When we went to file a report with the hotel, the hotel manager flaunted an attitude with me. Mr. ** felt it was not their responsibility to investigate the case when the hotel had the same situation occurring two days before in room 377. My husband and I are infuriated with the way Hilton management has handled the situation; and the only reason we knew about the issue with room 377 and their stolen camera was because they overheard us talking about my husband's cell phone being stolen out of his room. The Hilton British Colonial hotel is responsible for the stolen phone because of their lack of security and mismanagement. As I mentioned before, the hotel manager was very aware of the theft that occurred two days prior to our case because room 377 filed a claim, and neither Mr. ** nor his security staff do a ** thing about it. Rest assured, my husband and I will continue to voice out what had happened at the Hilton, until they make it right.

My complaint is that when I turned the sheets I noticed that they were dirty and had a horrible spoiled smell. I called the front desk for more sheets but once I put the sheets that they gave, I noticed blood stain on the blanket. I spoke to Peter, one of the hotel's manager and I also had him see the proof for himself. He apologized and advised that he would reimburse my funds on the valet parking which is not nearly worth compared to the inconvenience of an unsanitary room. I am mortified and displeased. I would like a response asap on this matter.

Curtis **

However, on August 23rd, 2010 they suddenly banned me from all their complimentary meals. Please note that they still continued to allow me run an ongoing balance, and they also continued to accept all my money/payments. This upset me very much because they agreeably continued to take my money; however, stopped providing me with services (meals) which this money was ultimately paying for. Therefore, I always ended up paying for these meals retroactively (that I never received), only two weeks late because I was running a $1,200 to $1,500 balance.

As far as I'm concerned, they owe me a credit for 436 meals that I have paid for but did not receive. They claim that meals are a complimentary amenity which they have the right to deny their guests whenever they want to. I'm estimating the value of each meal to be at least $6. Therefore, I want them to credit me $2,616. They firmly told me that they will not credit me any money at all. I'm so angry because to-date, I have paid the Hilton Hotel over $47,713 during my 23 month stay. Can I legally demand a credit and/or adjustment on my final bill? I'll be moving out within the week.

From my point of view, a complimentary meal is defined as an amenity provided to their guests as a courtesy at no charge. After spending almost $48,000, I feel that I deserve to be treated with courtesy just like every other guest, rather than in a discriminatory manner via harassment using meals/food as their weapon.

Once again, I ultimately paid for all these meals retroactively, which I never received, since they continued to always accept my payments without hesitation. I feel that I should not be legally required to pay for services not rendered, and therefore, they should credit the balance of my account for 436 meals that I never received. What do you think?

One member of our party was walking out the door and the security officer was standing at our door once again. We asked if there was a problem and immediately, the head of security came down the hall and started acting irate and belligerent with all of us. We were all confused as to what in the world we had done! I questioned the head of security as to why he continued to treat us this way, badgering and making make false accusations against myself and my guests. I was then told we had to all pack our bags and leave. I tried to very calmly discuss the situation with him, however, he did not want to talk and would not listen to anything I had to say. He simply wanted to throw us out. I told him I was merely trying to understand the situation and reason with him, telling him I clearly did not understand what we were being accused of. Finally, I was told that I could stay but our guests had to leave. I was completely shocked and embarrassed. We had spent over $500 on 2 rooms, not to mention, an outrageous amount of money on way too expensive drinks. To make matters even worse, the Hilton has charged a $200 fee to our credit card for smoking in our room when none of us are smokers!

I would have never expected treatment like this in an establishment like the Hilton or anywhere for that matter. My family and friends take numerous business/personal trips, though after the treatment we received from the staff both before and during our stay, we will never again stay at any of the Hilton's hotels or resorts. Not to mention, we have attended the New Year's Eve festivities there every year, though this was our last.

Bottom line, I have to pay the difference from my own pocket because of their incompetence. I thought it was very unfair to me because I felt cheated by their system. It's their fault that they couldn't find my early reservation, not mine. Why am I being penalized for their inept service? Any business traveler knows how time consuming it is getting your expense report done. The loss of $41 doesn't compare with all the trouble they've put me through. I simply can't accept their moronic justification.

The economic damage that resulted is I have to pay charges because my travel claim has been slowed due to what happened. I can't believe in this day and age that a corporation like the Hilton can't tell me what a daily charge is. It makes me wonder if they didn't just put whatever they wanted to pad the bill. I have had nothing but run-around from everyone.

A report was taken by the hotel and by the San Francisco police. While this was going on, the hotel manager never once came out to say anything or to even offer her apologies. On top of it all, I got a letter in the mail from the Hilton telling me they're sorry for my lost, but they have nothing to do with the criminal acts that happened.

Soon after, my wife took a shower and found that there was no hot water. I contacted guest services and was told that they were aware of the situation and that their staff was advised of this problem at briefing. But why weren't potential customers made aware of this? It's day two of our stay here and there is still no hot water. We are being told that they are working on it, and now the elevator is out of service and we are on the second floor! What's next? I am an AAU Track and Field official and my family and I are here for a full week due to having to work the national AAU track meet. All the local hotels are full because of the various AAU sports being held, and there are many. There are 11,000 athletes alone competing in track and that's not including their families.

I've always held high regards to Hilton Hotels, the name meant quality and class but my family and I are staying in conditions of a lower quality hotel and have no choice due to having nowhere to go. I could expect this from maybe a Motel 6 but not a Hilton Hotel. After working all day in the hot sun, all I want to do is take a hot shower and relax, but the way things are going, it's not a guarantee I will get that. All the AAU track officials were booked at this specific Hilton Hotel, and after speaking with a majority of them, they are very dissatisfied with their stay here to date. So far the best part of our stay has been the house cleaning lady, who was very kind and was apologetic about the conditions of the hotel.

I called the same Hilton and asked if I could get a room. The Hilton quoted her $109 per night plus tax. I called Friday to reserve a room and was told that it would be $190 per night. That's an $89 difference between Friday night and Saturday night. I told them that my ex-wife was already staying there but was going to check out and that if the room was still available that I would take it for Saturday night. They didn't take any more information than my name.

I arrived about 7 pm Saturday night after my son's baseball game in Portland. I went to the desk to check in and they took my credit card info and gave me a key. I stayed the night and checked out before 8:00 am Sunday morning to head to OSU. When I checked out, I noticed the bill was for $54.50 plus tax. I figured there must be a rate drop for staying two nights and went on my way.

The following week, my ex-wife said the Hilton took an additional $84 from her bank account. After spending days dealing with the manager who she described as rude, she got her money back except for the fees for overdrawing her bank account. I had a bad feeling they were going to go after my bank account next. I checked my account and there it was, an $84.80 charge. I called and asked to speak to the manager, Paul ** and got voice mail. I called back and asked to speak to someone in person and they sent me to the billing department and assured me they would call back very quickly. At this time, I am unable to reach anyone but the folks at the desk that made the mistake in the first place. It was made very clear by me and my ex-wife that we would be paying separately and to keep the billing separate.

I don't really have a problem if they overcharged her and undercharged me as long as they call me to let me know. They did not call her and they did not call me and just hit both of our bank accounts without even an explanation. After talking to my ex-wife, she said good luck trying to get hold of anyone; it took her almost two weeks to get the problem resolved and she is still out the fees for overdrafting her account. I did not suffer the same consequences that my ex-wife did because I tend to manage my money in a better way. I am really put off by the fact that companies like this can just take money from you and don't feel that they need to let anyone know. I feel that this is corporate fraud and they should be held accountable for their actions. A simple phone call would be sufficient so that nobody has to suffer money issues in this economic depression. I will be lodging a complaint with the BBB as well.

Hilton's agent policy is suppose to be 10% commission which it says it pays on bookings. In fact, they pay TACS 10% and then charge the travel agent a 3% fee for paying them a commission. This makes Hilton's claim to travel agents that they pay them 10% absolutely false and most agents are probably totally unaware of this.

We will try to avoid booking Hilton's as a result in the future. Loss of 3% commission on hotel bookings.

My boyfriend and I were recent guests at the Hilton Papagayo in Costa Rica. It is a lovely property. Congratulations! On Tuesday, February 23, 2010, we went to get ice from the ice machine nearest our room. I stood approximately 20 feet away while my boyfriend went to retrieve the ice. He approached and he thought he saw ants on the ice machine but upon placing the bag in which to carry the ice under the machine, he was immediately attacked by what we thought were bees (but have now been told they may have been wasps or hornets). As he ran past me under attack I was also attacked by the "bees" as well.

My boyfriend returned to help me as I froze while I was under attack and he proceeded to help me get them off of my hair while I was attempting to remove them from my arms and body. We each sustained a considerable amount of stings on our arms, hands, and face. I am enclosing 2 pictures; 1 of a dead culprit and 1 of my face. We went to our room and called the front desk. They sent a medic to us nearly immediately. Thank you. He offered us a diagnosis and gave us an antihistamine for our swelling. We were grateful that he didn't feel it was any worse. The swelling was considerable and the pain agonizing. We also took some ibuprofen which I had brought along on our trip.

I called the frontdesk again, approximately 3 hours later since my boyfriend's pain was not decreasing. In fact it appeared to be getting worse. I requested to speak to the medic. The medic called me back shortly and advised us to take some ibuprofen which we already had as well as take in some milk or yogurt. He recommended we eat dinner which we had not. I ventured out to the bar and ordered food to go. We ate and had a bad night's sleep. We were bed-ridden and locked in for the next 36 hours. While my pain subsided gradually, my boyfriend's lasted for the remainder of our stay. Although we are grateful for the attention paid to us nearly immediately, we are not satisfied with the lack of consideration afterwards;

The hotel did not call to check on us after the event occurred, they did not offer to send us a glass of milk, a cup of yogurt, nor to send us dinner. Basically the hotel disregarded the entire incident. We'd like to know that the property has taken the appropriate precautions to prevent this from happening again, especially since this could have been fatal to someone with a different allergic reaction.

The consequences to the Hilton and the guests and staff may have been much worse. We'd also like to know that the hotel now has a protocol on how to follow up and follow through after an incident of this nature has occurred. Everything should be done to ensure the safety and well being of a guest (and staff as well). Last, I'd like you to offer us a refund for our stay or a week-long stay at another of your properties for a later time of our choosing.

Hotel manager was either not given our numerous messages (or ignored them until corporate called), bed had no pillow top (so we slept on top of the comforter), food at breakfast was moldy and outdated, and we've been ignored, dismissed, transferred and hung up on by several Hampton/Hilton reps via email and phone conversations (which I saved and logged). Clerk spoke to us in Spanish after we made a complaint about the financial error and she refused to tell us what she said. We were locked out of our room (even after being double-charged) and our things were gone through. So now, we have to spend time comparing hotel rates and amenities when making our travel plans, when the only hotel we had ever stayed at was the Hampton. This situation turns my stomach, and is (not?) expected from such a snob corporation. Ugh! Definitely not 100% satisfaction guaranteed!

I do not understand, nor does it make sense, that a lifetime membership can be revoked. To me, lifetime should by very definition be lifetime, unless they have a policy to discontinue giving cards to all seniors. We have phoned and written repeatedly to all corporate entities and we do not even receive a response. It would be much appreciated if you could intercede on our behalf and request they reinstate our Lifetime Diamond VIP cards. Thank you for your attention to this matter.

As expeditiously as possible, I contacted guest services. I received an impersonal apology and the young lady advised the manager would be notified. Thirty minutes to an hour evolved, no return call, no consideration given to my plight. At checkout, again I requested the attention of the hotel manager. The staff at the desk looked on in bewilderment, then summoned Donn **. I sat in the lobby for another 30 minutes waiting to be acknowledged. Donn ** emerged, cosmetically apologetic and detached. His inquisition of facts was equivocally egocentric. Callously, he gazed at my foot, offered an ice pack, summoned hotel security to provide an accident report and immediately excused himself to making a call.

During this time, I took several photo of my foot. Another 20 minutes lapsed before the security representative surfacing with an ice pack and accident report form. To add insult to injury, I overheard Donn ** in an external conversation make a direct accusation that I may have sustained the injury elsewhere or may have been intoxicated. I had not been drinking and found this blasphemous accusation highly defamatory. After completing the report, Donn ** re-emerged directing me to drive myself to a local emergency room. Liability of the cost of medical treatment was the last statement vaguely disclosed. At this point, I was so disgusted by his insolent treatment, I declined and advised him I only wanted to leave the premise. I returned to the desk to ensure they had completely discharged me from the room. There was no delay in charging my account. He then offered to load my suitcase. He did so, abruptly slammed the trunk of my auto and hastily walked away.

Within an hour, I contacted Hilton's centralized guest service to file a grievance. Again, liability was skirted and deflected to the independent owner. I was informed that this Hilton was independently insured. My call was documented and I would be contacted, the next day. I work in the judicial field and this is the most blatant violation of civil belligerency. My personal physician confirmed the toe was not broken, but badly traumatized. The bruises have subsided, but not my recollect of this preventable accident. To date, the Hilton McLean, Tysons Corner has made no apology. Such indignation is unwarranted and will not be recipient of my future patronage of Hilton Hotel or affiliates.

I was charged $25 dollars for one rollaway and the other was given to me free of charge. We went up to our room and set our things down and left for dinner. We came back from dinner around 10pm and decided to pull the bed from the couch so we wouldn't have to bother with it later. I pulled the cushions off and noticed there was no pullout bed.

I then had to go back downstairs and request two more rollaway beds, both which were generously given to me free of charge. I went back to my hotel room and proceeded to change because my guests and I were going out with a friend who lived in San Francisco. Within one minute I received 2 phone calls from the hotel security notifying me of noise complaints. I let the security know that there were only 4 people in the room and if we were being loud we would quiet down and were going to leave in a few minutes anyways.

We left our hotel at around 11pm and myself and one guest (my cousin) came back to the hotel at around 2:30am to go to sleep while our other 2 guests walked a couple blocks to get food. At around 3:00am those 2 guests came in the hotel, sat at the table and at their food. Not even ten minutes later hotel security was knocking at my hotel door, woke me up, and told my guests that they had to leave because they received another noise complaint. They told me that only the registered guest (me) could stay in the room but the other guests had to leave as soon as possible.

I told security that I would like to talk to their manager and for the other guests to stay in the hotel room while I was speaking with her. I was escorted by a hotel security downstairs where I spoke with the manager to try to resolve the situation. I informed her that in the room, two people were sleeping and the other two were at the table eating their food so how could we have possibly been loud enough for someone to complain. She told me that people have complained several times and that was the last warning.

I then let her know that we were even out of the hotel for several hours and just recently came back to our hotel room. She still would not cooperate and told me my guests could not stay in the hotel room but that I was more than welcome to. I then asked her how I could possibly find a hotel at 3:00 in the morning and she said that my guests could stay in the lobby until checkout. I told her that I understood her policy but that it was unfair to kick my guests out for noise they did not even make.

As I proceeded to walk back up to the room the security told me that the manager would let them stay in the lobby but that eventually hotel security would kick them out of there also. I then walked back up to the room where I found the other two hotel security inside my hotel room trying to kick my guests out while they were packing their belongings. I did a quick spot check to see if anything was left behind and my guests and I walked back downstairs. I asked to speak to the manager again and requested her to find me another hotel room.

I paid $149.43 for the room at the Hilton and the manager referred me to a different hotel with a costly charge of $180 a night. I told her I would not take that request and that I would like a complaint form which she then told me she had no complaint forms. I then asked for a number I could reach her at which again she refused to give me. She then told me I could write down my information and she would contact me.

I have yet to hear a response from her and am filing this complaint because my guests were forced to leave the hotel at 3:30 in the morning and drive an hour and a half back home which I joined them because I did not want to leave them. It was unfortunate that these events occurred but I believe none of these events had to happen if better guest service and assurance was taken. It was unfair how the manager handled the situation and I felt like my guests and I were discriminated against and treated extremely unfair. I never specifically asked to be placed in that room; we were just put in there because the hotel was unable to follow through with my request of two beds I made a month prior.

I also believe my guests were treated with the utmost disrespect from the hotel security as being the security literally went into the room and yelled at them to leave. I find this disturbing and inappropriate. I would like to be reimbursed in the amount of $219.43 ($25 for the rollaway bed, $45 for parking, and $149.43 for the room) since my stay was cut short due to inadequate management, poor customer service, and false accusations.

We were forced to leave the hotel at 3:30am and drove an hour and half back home to Sacramento. My stay was cut short due to false accusations and therefore lost the hotel which I paid $219.43($149.43 for the room, $25 for one rollaway bed, and $45 for parking). I would greatly appreciate your help and hope to hear from you soon. Thank you.

We left our stuff in the hotel and went out into the city for dinner, we didn't return till about 10pm, where we changed and were about to check out the night life. We received a call from security saying that they had received a noise complaint. We told them that we would keep it down and were about to leave. Within a few seconds we received another phone call staying the same thing. We told them that we had just received another call and that we were just heading out the door. We left and didn't return till 2:30am. Two of us went right to sleep.

About thirty minutes later, our two other guest came in and were sitting at our table eating some late night food, when we received a pound at our door. The two other guests opened the door and the security told them that they need to leave the hotel. They were shocked and didn't understand why they were being asked to leave. The security told them, that only registered guests could stay in the room. They woke up the one person the reservation was registered under. She spoke with security and told them that she was the only registered guest because the reservation was put under her name.

Security yelled for everyone else to leave. The registered guest asked to speak with their manager to try to fix the situation. One security officer escorted her downstairs to the lobby where she could speak with the manager. The other two security officers waited in our doorway with the door open. After about five minutes, the yelled for the three of us to pack our things and get out. We aked if we could wait for the registered guest to speak with their manager before they kicked us out. They refused and came into the room and kept yelling for us to get out.

I had no time to even change out of my pajamas. The two security escorted us down. And we spoke with the manager about writing a complaint. She informed us that she had no complaint forms to give us but that we could leave her our email address and she would contact us. A week has passed and we have received no reply from her.

After a short time I realized the discounts were of little advantage to me however, the upgrades and bonus points were of value. I increased my patronage and in fact eventually EARNED Diamond level in the HHonors Program.

Recently I received an email stating the Senior Honors Program was to be discontinued. I sent an email to the writer (Mr Burke) and did not receive an answer. I called Customer Service and was given an indication they were receiving a number of complaints similar to mine. A person called me back and was of no help, except to say the LIFETIME really meant, LIFE OF THE PROGRAM. I then sent a letter to the CEO, Mr Bollenbach and have not received a reply.

On the 20th, I called to confirm the reservations. The manager, Susan answered the phone with "What do you want?". I thought I had the wrong number.

So I ask for confirmation of the hotel number and our room. She tried to raise the rate to $144.00 a night. But my sister, remembering whom she spoke with, made sure I had the room rate agreed upon and the dates we asked for on the 21st.

When I got to our room, at midnight of the 21st, we found a dead roach floating in the ice bucket filled with scum water. I notified the front desk, Bill, who sent a maintenance man with a plastic bag to place in the ice bucket. I was dealing with a sick child so I washed the bucket out myself and lined the bucket until morning. We were exhausted from driving twelve hours.

The next day, I complained again. Still nothing was done.
After ordering our "free" breakfasts we discovered they were charging us $13.99.

The front desk explained the free full breakfast was for Honors customers, butt the continental breakfast was free.

Well, the next morning, we ordered the continental breakfast, but now the front desk claims that free breakfast was $4.89 on Saturday mornings. I was livid and refused to sign the check.

On Sunday, I asked to settle our bill, my sister and I wanted to half the bill. The front desk claimed, the hotel couldn't do that; I would have to wait until 7 am Monday to check out. I had a sick child and needed to keep his doctor's appointment in Houston by 3:30 pm.
When we got up Monday at 5:30 am to leave, the hotel had billed my sister's credit card and refused to reimburse her one half as they claimed they couldn't do credits to a room.
When I got home, I discovered they had charged my credit card also.

I called the guest relations department and was stonewalled. They sent computer generated e-mails with no resolution. I emailed their media department and got a survey asking for my comments on my stay and then another generated email. I had asked for restitution for the week I spent arguing with the hotel management to resolve their lies and neglect.

There was no customer service. They answer was to help call the Bentonville hotel and the manager answered with, We don't know what you are talking about?

Great job of resolving complaints. I have called the health department, a local TV station and the state comptroller.

Anyways we left then returned really late and tired we fell asleep. the next moring we woke to find blood on the sheets confused we first thought that one of us was bleeding but the blood looked old. Neither of us was bleeding or had cuts. We thought it was gross whose blood was it. We looked around the room couldnt find blood on anything else not on our clothes either. We thought for awhile and was gonna leave it and not say anything we are not ones to complain or try to get money out of things.

Anyways we ended up telling the room service people they came into the room and looked at the sheets said it was odd and that they where sorry no problem there. they said they would try and knock some off our bill but they needed to talk to the lady who cleaned it cause they are not suppose to put dirty sheets on (duh) we waited awhile and nothing we decided to just leave we went down stairs and checked out we asked about the bloddy sheets the man and the clerk came over and stared at us saying yes what do you need we stared awhile then finally my husband asked about the possible discount.

They said "We think you all left the sheets with blood on it" i couldnt belive it. i said we didnt think it could possibly have been us we had no cuts or nothing, they still accused us. me hating confration said lets just go its not that big of deal they where rude to us, my husband couldnt belive how they acted towards us.we left disgusted, then we loked at our bill we where even more digusted they charged us a hefty 18 dollar parking fee for one night we didnt know about.

I guess bigger isnt always better! when it comes to hotels

Apparently, the hotel staff discovered some damage and had some complaint against a few youths. Prior to late Sunday night, I am not aware that any parents knew anything about any of these issues that the hotel staff was having. I am not aware of any attempt by the hotel staff to notify anyone involved that there any issues regarding any guest prior to the hotel proceeding to evict all the families associated with these two youth teams.

Sunday night at approximately 10:30 pm. The General Manager (Dan Ferrante) telephoned the hotel (he was not even present at the hotel) and directed his front desk staff to call the local police and evict all the families associated with the two youth teams (approximately 25 families). There was no prior warning of any alleged problems that the hotel may have been having.

Mr. Ferrante gave the order (over the phone) to evict all these families (of which the overall majority hadnt caused any problems at the hotel.) The police initially told the families had left the hotel immediately (this at about 11:00PM at night.) The police eventually got Mr. Ferrante (General Manager) to allow the families to stay until the morning before he would force them out. A few families didnt get the word that they could stay until morning and left that that night.

Mr. Ferrante also stated that the Hilton is going to take the coach to court to pay for all damages. The coach does not have any children on the team and volunteers his time to coach. He is not responsible for any of the children.

Due to medical problems, I was unable to do much traveling in 2005. The two times I did travel to Denver in 2005 I tried to redeem my points, but both times I was denied because none of the Hilton chains of hotels in the area I needed to be in was accepting point-based stays. Because I was unable to use my points and I was unable to afford the cost of a hotel as a result of my ongoing medical problems, I stayed with a friend both times.

I am traveling to Denver March 22-28, 2006 and again I tried to use my points for the accommodations. I discovered that Hilton HHonors had deleted my account and the accompanying points. While they reopened my account, they will not return any of my points.

I asked to be transferred to a supervisor and spoke with Andre. He informed me that they never return lost points. He offered to credit the account 5,000 points upon m next stay, but even if they do this for every stay, it would take 15 separate stays to replace the points taken from me. Though their own website says that I may request any Reward for which the Member is eligible and the account will then be closed at end of the 90-day period, they will not allow me my earned points.

I was loyal to the Hilton brands of hotels for 5 years and purposely stayed at only their hotels during my travel - just to earn the points because I knew one day I would need the points and not be able to afford the stay otherwise. I have acted in good faith and twice tried to redeem my points and even did not complain when I was not permitted on the two consecutive occasions. Hilton is acting in bad faith by not letting me use the points I earned in the past and by deleting them all together and not reinstating them now.

did not get sold that night.

On the afternoon of 9/14/2005, our crew was notified that our plane had been fixed and we received a second trip to the New York area. When we arrived in New York, I had the FBO at the airport contact the hotel to find out if our rooms were still available. The front desk indicated in no uncertain terms that they were COMPLETELY SOLD OUT for 9/14/2005 and that our rooms had been booked by other guests. Interestingly, the next morning Mr. Fletcher called to state that he had to charge our company $250 for ONE room because the hotel was one room short of a total sell-out that night. On 9/16/2005, my corporate American Express Card was subsequently charged $250.

My flight crew and I are totally disgusted with the lies to us by this hotel manager. As far as I know, this type of double booking activity to
make additional revenue is considered illegal. I have 200+ stays at Hilton
properties this year and have never been treated so poorly by any employee

at a Hilton property in my 18-year corporate aviation career.

I expect that this fraudulent charge be refunded to my corporate Amercian Express account accordingly.

If the Knoxville hills weren't challenging enough, runners staying at the Hilton would have to finish in 4 hours or less to give themselves at least one hour to travel eight blocks from Neyland Stadium to the hotel, shower, and checkout by the noon deadline. Anyone who didn't average 9:09 a mile should probably have stayed somewhere else.

I came to Knoxville from Atlanta not to race, but to support my wife and her running group Get Fit Atlanta. I am an adventure racer, so I understand and appreciate the time, training, dedication every runner AND walker puts into a marathon. This is why I stand and cheer, and clap my hands red for hours. If you remember a man with a trim beard cheering you up the hill at mile marker 11, you remember me. This is also why I took the extra blanket in our room to wrap it around my wife and her friend prior to the start.

This is a problem for Hilton, as an obese "Guest Services" man named David followed us outside the hotel yelling that the blanket was not to leave the premises. I explained that it was to keep racers warm prior to the start and that I would be returning it to the room directly after the race began. The large Hilton employee demanded it be returned immediately. My wife gave the blanket back while I told the employee exactly what I thought of the Hilton's policies, and treatment of marathoners. He had signaled maintenance crew who snuck up behind me and I found myself surrounded on three sides: A fat man telling me I would be arrested, a tall skinny *******"Step up, Mr. Big Time. Come on!", and a woman waiving a walkie-talkie and chattering so incessantly I honestly couldn't tell you a word she said southern hospitality at it's finest.

I was upset, but never so much as swore, touched, or raised my hand to these people. It could have been a television prank. My last words to the hospitality professionals were "I have to leave, I have people to take care of" (aka a wife, her friends, and 3,000 athletes to cheer for). The irony almost made me laugh as I walked away. The large man promised that when I returned to the Hilton the police would be waiting I did, they weren't. It seems the only Hilton that provides good service is Paris.

I know this isn't a representation of the race, the people of Knoxville, or Tennessee. But never the less you will understand that when choosing where to spend our time, money, and training efforts my wife and I will be going elsewhere. And I'm canceling my Hilton Honors membership.

we finally gave up at 3 am and got dressed- I went to the lobby and complained, but all I got was a blank stare from the night manager and no offer of another room- again the same with the daytime manager other than saying "Oh, your back on the hi-way" and "I stayed there during the Hurricane and didn't notice anything"- with this we told him we would be back after to check out after we went to Liki Tiki resort and complained-bottom line is we got another motel for that night -turned down any tickets or discounts Liki Tiki offered, canceled our plans to spend the rest of the week at Disney World and went home to Indiana- $199.00 poorer but wiser

I have to say that the week before I had been in Hilton San Juan and the receipt is very similar to that that I received in Trinidad (three pages with the expenses, without stamps, where in the left corner, instead of information bill it states copy of invoice). In fact I do not read over the documents that I recieved, but I could not expect a situation such this in a hotel chain as Hilton. My only explanation is that the woman at the desk stole my money. Managers considered that I had not prove of my payment and therefore, the cahrge in the credit card is correct. How can I have a receipt if they never gave me it?

Of course when I arrived the desk clerk said that housekeeping was gone for the day and they couldn't help me, but I could call back the next day. I initiated numerous calls, and got no result. Finally the hotel admitted that they hadn't found the watch (probably never looked until after some enterprising soul made off with it) and then wanted to negotiate the price. As it was, this was a special watch, a family gift, and one no longer available to purchase. I decided on a replacement, considerably less expensive than the one that was stolen, and asked that either the hotel get it for me, or send me three hundred dollars for the purchase. After several conversations they agreed and Assistant Risk Manager promised that they would send me a check for the replacement. That was on the afternoon of May 14, 2004. On May 25th when the check had not arrived the Assistant Risk Manager told me it had been mailed. Today, on May 28th, it has still not arrived, obviously because it hadn't been mailed.

After receiving their assurances that they were sending the check on May 14, I ordered my new watch, which has arrived.

During this process I spoke to several people at the hotel and several different people at Hilton, the parent company of Doubletree (who even assigned me a file #). All assured me of their great concern and apologized for everything that had occurred. The Hilton people promised me that the Hotel General Manager, Mr. Robert Foster would contact me personally to resolve the situation. I never received a single word from him. Clearly what Doubletree/Hilton says and the way their various hotels operate don't match up. In researching the company, trying to find someone who might be willing to help me, I came across Desk Clerk Mike.

Clearly I am not the first person to be treated shabbily by this hotel chain. That time, they finally apologized profusely and made public amends, promising to remember and provide a higher level of service in the future. Clearly they have not learned the lesson.

on one of my nights stay, I came back to my room and it had not been cleaned, no clean towels and bed not made. I notified the front desk and they said the cleaning crew went home for the day. I did not recieve any new towels but was told we are sorry and we will make sure this will not happen again. I asked for the 100% gaurantee and was told that they did not know how to do it and needed to be done by a manager. I was charged for the nights stay. I have called Hilton and sent letter with no response. I was sent a offer for a free night stay if my problem was not resolved. I do not want another free night stay I want my refund as promised. I do not travel much and would not stay at another Hilton.

special significance. My sister had specifically asked for another colorful one to follow up one I'd sent her in 1999 from Cape Town.

It had been on
her blletin board at work in the World Trade Center and had, of course been
destroyed. Fortunately she had been off
that day. My 94 year old aunt in Barbados (who has since died) eagerly looked forward to vicariously traveling
to Africa through my postcards. None of
these postcards reached their destinations. I subsequently contacted
the hotel lamenting that I had erred in
not having a written receipt for this
transaction because, frankly, I hadn't

thought of it.

The above named Mr Bothma contacted me via EMail on 8/20
and, agreeing (I thought) with a resolu-
tion I had offered, sent me a batch of
30 postcards via express mail which I then addressed and returned to his office for belated posting from South
Africa. This was done via
USPS. To date No one on the mailing list
has received any of those cards either.
Furthermore, a followup EMail dated
11/7 to HILMTG2000@ICON.CO.ZA which
was not returned as undeliverable has
met with utter silence. I had notified
the interested parties that the Hilton
was working to rectify the problem caused, obviously by one of their em-
ployees pocketing the aproximately
$12.00 and discarding my original post-

cards dated on or about 6/1/2003.