Hilton Hotels Reviews

My flight was 5 hours delayed so I arrived late to the Embassy Suites Greystone in Columbia, SC. It was 1am and I was very tired. Upon check in, the front desk clerk told me they had no rooms available. I told him I had a reservation and was a Hilton Honors member. He told me none of that mattered to the Hilton corporation and that they have a policy that allows the property to book at 120% occupancy. I ask if they "protected" me with a room at a neighboring hotel and he said no. There were no rooms available anywhere in town. So here I was, a woman travelling alone, at 1am trying desperately to find a hotel. Buyers beware of Hilton's overbooking policy. Just because you have a reservation doesn't mean anything to the Hilton corporation. They are more concerned about profit than their customers.

They do not have the best rates possible. They say they will meet other rates but do not. They transferred for hrs and then keep you on hold when you call back for much more time. They seem to be too big for their boots and are using all kinds of outside services. They told me to get an American Express, also to get triple points at the stay I was booking for the next day and connected me to some foreign country and that took 45 min. That person also told me I would get a email within 4 min when finally after a song and dance of questions and approval never came. When I call am they said they had no idea where they connected me to... Horrible contact service and much too much time spent dealing with them. No one a Hilton seems to know how to deal with their computer reservation system properly. I do not trust them when they say anything and surely don’t know how to price their rooms correctly.

I stayed in Hilton Hampton Inn Monterrey (NL), Mexico for 4 nights (July 14-18) but have been charged for 5 days. I have requested them to refund the amount of 1 night. At that time they agreed to refund the amount on the credit card but actually it has never happened till date. It's been more than a month and still chasing them badly but Hotel's Manager (Antonio) is not ready to speak and not responding to mails. Really frustrated with their customer experience and fake commitment. I request #Hilton Leadership to please help in resolving this issue ASAP.

Because an outside third party assists with reservations I was given a confirmation for a room but upon arriving at the hotel, they didn’t have a room for me! I was alone, traveling for business and it was almost 1 am. I was in an unfamiliar place and had nowhere to go. All hotels in the area were full. They removed me from the lobby and didn’t even offer to pay for another place. When I called for help, they just transferred me to their rewards line. What nonsense. I could not have had a worse experience.

We stayed at the Hilton Garden Inn Mason Ohio recently and our stay was not the experience you would expect to have at a Hilton Hotel. We were there several nights and experienced finding large ants in our room, trash not emptied daily, sweeper not ran the entire time, bed sheets not changed at all. Worrisome of all twice we returned to find our door not shut after housekeeping had been in the room. I also recently have been denied points from Hilton Honors for 3 nights of Hotel stays that I provided the confirmation number for. Very disappointed with this chain.

Thank you Homewood Suites for extending your hospitality. (Homewood Suites by Hilton Albuquerque Airport, New Mexico) Your employee Omar ** was professional, courteous and caring. His actions for this weary traveler, made Homewood Suites feel like "Home". Thank you. Curtis

Stayed at the Hilton in downtown Seattle. Room was very dated and exceptionally small. It was also next to the ice machine which was loud. As we checked out the elevator to the parking garage was not working. The “manager” showed us to the stairs and my wife, myself and our luggage took off down ten flights of stairs. When we got to the second floor where our car was parked the door was an exit only! We had no choice but to continue to the ground floor and then walk back up to our car. To make matters worse we paid cash for the room only to find that they also charged my card for the room. Customer support promised to make it right by awarding us Hilton honor points. However after more than a week and several emails our account still reads zero points. Avoid this hotel!!

I registered for a conference coming up in Nashville/Cool Springs, TN area in Sept, 2019. The conference registration link said there were no more rooms in the block. So, I reserved the cheapest rate which was Hilton Honors prepaid which was still more expensive than the conference rate. I booked two rooms for myself and my associate without knowing that he was making his own reservation the next day. Sure, poor communication on our part. He got his reservation the next day with the conference rate! Hilton was not willing to take one of my rooms off the higher priced prepaid. BEWARE OF HILTON HONORS PREPAID! I PLAN ON AVOIDING HILTON IN GENERAL IN THE FUTURE! Not consumer friendly -- apparently they have never heard that "the customer is always right!." G

Poorly managed hotel, dirty, smelly, humid and uninterested staff to help with any of it. Do yourself a favor and drive by. Hilton really is declining in who they let manage property and how they are kept. Falling down the chain and not staying in them any longer.

Original Issue: I was promised room on the top floor and executive privileges at the time of reservation. I was advised yesterday the room was not possible by the hotel and the reservation should have not been promised. When trying to see what we could do to honor anything I was promised I was treated inhumanely by Hilton Honors call center. Please understand that I just wanted help with this situation. I found out my original reservation, which was made on the phone with a Hilton Honors member, was not made correctly. I was promised to be treated like a gold member even though both I and the reservation specialist knew I would lose my gold status before the stay.

I had to cancel a small trip because of a medical issue and I got the runaround from Priceline and Hilton. I finally gave up after 30 minutes of being on hold for approval from Hilton that was never coming. Each group blames the other but no refund or credit occurs.

I have been an Honors member for quite some time now. I am planning one more trip before school starts, so I got online Hilton Honors and booked San Marcos. The price was over 500 with my discount, so Booking.com popped up, same room and everything was over 100 cheaper so I called Hilton Honors' 800 number. The guy Jacob answered the phone. Did NOT have any customer service. Told me I should have called yesterday right after I booked it so he can't help me. REALLY your website states 24 hours find a better price we match and give an extra 25% per night off!!! THEY DO NOT. VERY UPSET WITH THIS COMPANY!!!!!! DO NOT BELIEVE WHAT THEY SAY.

7/18/2019 Room 524 Embassy Suites, Little Rock, Arkansas. Furniture in room felt damp. Looked and found mold on the furniture and carpet. I called front desk and got run around. Finally they had a cancellation and got a different room. My daughter is allergic to molds. Was very persistent and demanded another room or a different hotel. Called corporate and they called front desk and said for me to wait a hour, then half hour then and hour again. Then ask me if I would take a survey for bonus points. I told the young lady not wasn’t the time to ask me to take a survey.

June 2019, had three rooms. In town for a wedding, could not cool down rooms below 76 degrees. Even went as high as 80, while trying to sleep. AC in these rooms is a freestanding small unit that is vented through a hose that goes out through the window. Maintenance came and “unfroze” the units multiple times. They gave us freestanding fans to circulate the air, but still way too warm for a small hotel room with 4 people. No offer to replace unit, no offer to move us. My response from manager was, “Well, hotel rooms in Colorado typically don’t even have air conditioning,” as if to say that we are fortunate to even have the small AC unit. Have contacted Hilton direct, but just got a “generalized” reply and some Hilton points. Did NOT even receive enough points for a free one night stay in one room!!! We had three rooms for two nights. The Hilton satisfaction guarantee that is promoted so much seems to be only words that sound good together!!!

On July 9, 2019, I sat on the rooftop of the Hilton LAX (6151 W. Century), which has an amazing airport view. It also had your typical visiting snitch equipped with binoculars, sun hat, and handpacked lunch. We'd buried family at 9a. We came back to the Hilton LAX where my friend of 35 years was staying (along with her husband and other family members). It was her father that we buried. She'd been at the Hilton LAX for almost 3 weeks so it is not unimaginable that we adjourned to the roof to decompress. She and her husband are smokers so out of habit they engaged. The NONRESIDENT rooftop snitch approached us then ran to hotel staff. Staff followed up but our party had already corrected the behavior.

Had my wife book 2 rooms for 3 nights at the Millennium Hilton Downtown NYC for the 4th of July. She attempted to give my Hilton Honors # to the operator to which she replied, "You give it at check in." We did give it at Check in and were only given credit for 1 room that I added 1 day after our initial check in. Was told because it was my wife who called for the first 2 rooms they wouldn't apply it to my Hilton Honors even though she gave my HH number at check in and was paid by my CC. Using my points and NEVER using this despicable company again.

It was one thing after another. Someone at the front desk stole over $1200 from our checking account 4 days ago and it's still not replenished. There were no services attached and they were not authorized whatsoever. Security went Rambo on our bedroom door at midnight stating they wanted to assure joint room door was locked. I was on with 911. It was terrifying. They fraudulently advertise Spa and there is no ladies locker room, you have to use the men's. WT!!

Was able to book the room on the road. Digital key on phone was great for late arrival. Did not have to go to the front desk for check in. Choosing room before arrival worked great for using side entrance so we didn’t disturb others. Also, we could be on the bottom floor for quick entry. Breakfast was delicious and hot. Rooms Comfortable and well stocked.

After booking 3 rooms for 3 nights at the Hilton Eugene for my daughter's college graduation using over 200,000 points, the hotel was sold to The Graduate. By the time I was notified, there were no other rooms available in the city. The new hotel chain charged me $3000 for the stay and Hilton refuses to respond to my request for a refund of my points. They stole my points. I will never stay in a Hilton or Hilton-affiliated property again. I advise you to be very very careful when dealing with this company.

As a longtime HGVC member and Hilton Honors member, I'm very frustrated and annoyed today when I tried to cancel a reservation. CECIL (from Corporate office) made it clear that I don't need his last name and that my funds were gone, for a trip that we will not be taking. Well my loyalty is GONE as well. What a way to treat a longtime customer who WAS loyal to your brand.

I am a long term stay at hotels throughout the country, I am currently staying at the Homewood Suites... Going on over a year. Hilton will not honor my points, I cannot get base points, bonus points, or promotional points... I have talked to almost everyone at Hilton till I am blue in the face. DON’T WASTE YOUR TIME, unless you enjoy being frustrated.

I made a reservation for June 21st 2019 for my brother's funeral and I booked two rooms for my family at the Hilton Garden Inn in Chesapeake/Suffolk on Harborview drive. When I entered the building confused because the dining tables were blocking the entry and I could not see the service desk. I arrived at 1:15 pm to see if any rooms were available for early check-in since I had a viewing at 4 pm. The clerk at the front desk informed me that they were fully booked the day before and their housekeeping had not had time to complete cleaning and no rooms were available. She reminded me smugly that check-in is really at 3 pm. She told us we could come back in an hour to check.

I will make this short and sweet. I had a terrible start to what should have been the best weekend of my life. I had a scheduled a beach wedding at the Hilton Oceanfront Cocoa Beach. I began planning the wedding about 6 months in advance. I arranged for a package that included ceremony, reception with food and beverage packages, and a block of rooms. The first problem when I arrived on the evening of May 31 for my June 1 wedding, is that they did not have a reservation for me, the bride.

This hotel meet our needs for this visit. Near the Astros ballpark made it convenient. The hotel is centrally located for visiting all areas of Houston if you have a vehicle. While no restaurant there were made restaurants nearby.

I booked this hotel through Expedia. I booked a King Suite oceanfront room and when I got to the hotel I was checked into a room that had no hot water and the water would just cut off when you attempted to turn it to hot. I contacted the front desk about this and they sent a maintenance man up that stated they were not supposed to rent that room out because the hot water had to be turned off because of pipe issues. I informed the front desk of this and told them I wanted a new room that was the same as what I booked and paid more than 800.00 for. The lady at the front desk had the audacity to tell me I could stay in the room with no hot water and they would give me a discount. So they still wanted me to pay them over 400.00 dollars to stay in a room for 2 days with no hot water. So I suppose I was supposed to be unhygienic for 2 days on a hot beach, lovely customer care.

My husband and I recently stayed at the Embassy Suites Pioneer Square Seattle Washington. Unfortunately my husband left his hearing aids in our room and did not realize it until we got to the airport two hours later. I immediately called Hilton and told them what had happened and was told to file a report on Chargerback.com which I immediately did. I knew exactly where we had left them in the room. They were on the desk next to the bed. After waiting three days I still had not heard back from anyone so I called the hotel again. I have been transferred from person to person and receiving voicemail only.

I received a phone call from an individual who advised me that my home phone number was being used as reference when Hilton Hotels markets their hotels and promotions. This was interesting as I had received a Hilton Hotel robocall about a week earlier, and hung up on the call once I realized it was not a local call as it shown on the caller ID screen. When I tried to contact Hilton Hotels corporation HQ, while the corporate number (703-883-1000) works, caller cannot talk to an individual unless caller knows the name of an individual or has their extension. Thus Hilton Hotel management hides behind their automated phone system, while their marketing teams use consumers' private phone number to spam other consumers' same area. Yet if one reads Hilton Hotels values, they talk about their integrity..."Do the right thing, all the time". Seems like some group in the corporate structure has not read and internalized the Hilton Hotel values.

We stayed at the Embassy Suites-San Diego Downtown for 3 nights. Two of the days the bathtub was not draining and the hair dryer in the room was not working: I called the front desk at least 3-4 times for each issue, and sent an email to the hotel manager, Omar **, and personally spoke with him. These issues were not resolved until the evening we departed the hotel.

Received email of inactivity on account. However, I had stayed at a Hilton Hotel the same month. Contacted them and found they had two accounts for me. When I asked to have the two accounts combined into one they said I would have to create a third account. Don't plan on using Hilton Honors points for anything. Go with a more reputable points program with other hotels.

Disgusting rooms! In the span of 40 hours we found 3 cockroaches bigger than an inch. We couldn’t sleep because we were so uncomfortable and feared waking up with a roach on our face. On top of that we had to request new towels twice because they were always dirty. We spoke to the front desk and she said she would speak to her manager to give us a full refund of both nights to leave with peace because the manager was busy but she was going to communicate that with her manager. We later got a phone call to the manager that was very hostile from the beginning. The manager accused us of lying and refused to give us any refund and instead offered us points. We refused the offer and said we wanted a refund because that is what is promised at the front desk both in writing and verbally from an employee. We are disgusted and disappointed from Damian ** for first accusing us of lying and not complying with company policy.

I have been a Hilton Honors member since 2000. Last year I was given the status of Diamond for Life as I have spent over 1200 nights in Hilton hotels. I can tell you that this status means absolutely nothing to the individual hotels or corporate. A couple of weeks ago I wrote to Hilton regarding a change to the points program with Amazon. Just a simple question and I did this on the main Hilton site under their contact section. No response.

I called the front desk of the Hilton Garden Inn Cincinnati Blue Ash. The woman who answered was extremely rude when I couldn't think of the name of the Honors Program and then I asked her name and she hung up on me. That was after she had me on hold for 1/2 hour. I called back and she asked what I wanted and I said, "Some customer service please". And then she hung up on me again. I called back a few more times but she picked up and hung up without saying anything so I would be disconnected. I would have love to have had her name so that I could complain about her. Then I called main reservations finally and the person I spoke to wasn't from the US and I had to respell everything multiple times because she couldn't understand my American English. Then we got disconnected. I am tired from the whole experience and still don't have the reservation taken care of. :(

Use only as a last resort. First, while checking in, I had to permit them to "authorize" an additional $50.00 charge to my credit card for "incidentals". I was NEVER required to do this at any Hilton or other branded chain I've ever stayed at, either domestic or international. The staff does a decent job of keeping the place as clean as possible, but the facility is showing its age, including one of the two elevators which was not operational. While they have Ptac AC units (through the wall individual room type) the room always got excessively warm after midnight, then cooled down at about 6am. There are potential reasons for this, but be aware. I will never use this facility again.

HILTON LAKE LAS VEGAS RESORT & SPA. 1610 LAKE LAS VEGAS PARKWAY, HENDERSON, NEVADA, 89011, USA. TEL: +1-702-567-4700 FAX: +1-702-567-4618. May 10th, 2019. Absolutely horrible. Was just there wondering outside, the main area of Lake Las Vegas, had my video camera with me and captured some nice footage outside, away from the Hilton Hotel. As I was waiting, I was going to see if I should call a friend of mine to come so we can have a couple of drinks, I decided to sit in the lounge and wait. Set my video camera down on the side table next to me and was just browsing on my phone.

I’ve been a Diamond Hilton customer for the last 3 years. Recently, I booked a prepayment hotel (first time I’ve ever done this) knowing we would be staying that weekend. We had a family emergency come up so I called and asked to switch the reservation to Friday night instead of Sat. I was on the phone with 3 different depts and was finally transferred back to customer service before they told me there was nothing they could do and I was going to have to pay the $120 for Sat. I asked if there was any way for me to transfer those funds to Friday night... Nope. Beyond frustrated to everyone I spoke with. Hope that $120 is worth the thousands of dollars you’ll lose in business, Hilton.

Service Agents aren't empowered to actually provide cust. serv. Pathetic. I had a circumstance occur that were out of my control so I needed to change my arrival date to the hotel. Refused to accommodate my request and gave no recourse. They screwed me for $150!

Being a member of HH, if I could give this hotel 0 stars I would and I’ve never stayed there. With the stress of planning a wedding and blocking rooms I was given the complete runaround and misinformation. I was not notified of the timeline nor deadline. My guests ended up having reservations elsewhere and I was basically made to feel as if my business was not needed. I understand the weekend reserved was a holiday weekend, but you would think that a client that invest money into the company would aim to help those clients with care. Utterly disappointed that I get a call weeks later only for her to ask for more time to investigate. The excuse given was the person helping me went out to have a baby. I understand things happen, but you as a company dropped the ball. I beg your pardon ma’am my wedding is in 3 weeks so whatever help you could give is basically out of the window anyway and you’ve lost my trust as a company.

I stayed at the Hilton Garden Inn at 45 East 33rd Street, New York for about 5 weeks in the early Spring of 2016, ca. April-May. The hotel committed massive fraud against me charging my bank debit card every night during my stay even though I was paying them cash every night. So I was paying for two rooms every night during my stay even though I only had 1 room. I have repeatedly demanded a refund from the facility and they have repeatedly ignored my demands. I have the receipts to prove that this fraud, totally more than $16,000.00, took place.

After having an issue at a Hampton Inn, I was told by Hilton that I would be getting a voucher for a free night's stay. I was told 7 to 10 days for processing. After waiting two weeks, I called and emailed Hilton and they basically said to keep waiting. Around a month and a half later, I had to call an email them again to find out what was going on. They said they'd mail me another one. So, almost 2 months later I finally receive the voucher and I use it at a Hampton Inn (NJ). I checked out, gave the voucher, and I was told everything was ok. Later in the day, I checked my bank account and saw the hotel had charged me for the stay. I called the hotel and they said my voucher was voided... so they had to charge me for the stay!!!

My humble opinion and I believe the following: I will NEVERRRRRRRRRRRRRRRRRRR STAY AT A HILTON HOTEL AGAIN! October 6, 2018 Saturday 310pm spoke to hotel manager George. He said the toilet paper roll should’ve been changed. He said by Jacuzzi soap should of been left for the bubble bath soap. He did tell them to change the sheets and pillows. He doesn’t know why they weren’t. He said, “Tv nothing can be done. You can do demand movies no charge.” 325 pm Eddie housekeeping supervisor came and said: Bottom sheet and pillows should of been changed and I showed him marks. I left to prove not changed. He said shower should of cleaned shower, jacuzzi, soap dish, sink counter top, glass cups, ice bag, toilet paper roll, etc.

After traveling all day from South Texas to Worcester on her own, my daughter wasn't allowed to check in at the Hilton Homewood Suites in Worcester, MA because she is not 21. She was visiting for a college visit and clearly posed no risk for anyone. What a lack of sensitivity and common sense. @HiltonHotels claims to be inclusive of vulnerable communities. Clearly, this wasn't the case with my daughter. We later learned that another hotel (of the same chain) was allowing 18-year-old students to check in.

I stayed at the Hilton Scotts Valley CA and was so disappointed with the management and room. The rooms were not clean. There was a loud motor humming all night. I had to turn on my laptop to distract me from hearing the humming when I was trying to sleep. They didn't offer a continental breakfast. They have a room/bar that you sit down and pay $17 per person for coffee and fruit. When speaking with the front desk I found the help rude and not helpful so much so I thought that they sure did not attend a class in hotel management. Avoid this hotel. Scotts Valley is so nice there are other hotels to stay in.

Approximately a year ago I made a reservation for a Hilton property. The reservation agent somehow got my call to a Vacation Club agent. The agent made an offer on some packages. I refused and then I was offered a deal on a property we had been curious about. We were told that we would be able to make a reservation at that location. When we tried to make a reservation we were told that there were no opening available. Over the last year we have been assigned six or seven different agents. None of them have come through with the original commitment. I have been told so many lies that I finally asked that all communication be in writing through email. I was told that written communication was against Hilton Company policy.

I recently contacted HH by phone to enquire about a price match. I found a much cheaper price on a well known website and asked the operator to match it. There was lots of consternation and obfuscation and holding the line for a few minutes at a time when the operator said she would check something. Given the recent track record of the HH phone operators, I was NOT surprised to find myself disconnected all of a sudden. Shame on you Hilton Honors Australia reservations.

It is impossible to get Hilton to honor their price match policy. It is a marketing ploy, fraudulent, and misleading. There is no way to successfully file a price match claim. They make excuses and when they realize you caught them red handed they hang up. Do it with online form and they deny claim any way they can. I have screenshots of precisely the same reservation at the exact same hotel for the exact same dates and they still wouldn’t honor it. They will claim anything from it being “opaque” to saying the room may not have the same view. It’s bogus!

Let me start by saying I pretty much stay in hotels for a living. My job has me on the road as much as 20 or more weeks a year and has been this way for the last 15 years both domestic as well as international. I've come to know what to expect from any given hotel at any destination. This is why the production companies I work for as well as myself choose to book Hilton whenever possible. This being said, on 1/11/19 myself along with two colleagues had a three room two night stay at the Hilton Garden Inn, Albany, Ga. We were in town shooting a film for GMA (the Georgia Municipal Association).

Warning. In recent travels (seven states, fourteen hotels) — Hilton Hotels & Resorts has shown to be ill equipped to handle hypoallergenic rooms down to the sheets. Using Tide (full of chemicals and an F grade as per Environmental Working Group) is like rubbing peanuts on the sheets of someone with a peanut allergy. I became very ill in an Alburqurque Hilton and unlike Marriott Hotels, who seem to know what they are doing, Hilton could not care less that I was covered in hives and unable to eat for two days. They not even paying me back for the $35 sheets I had to purchase for the duration of my trip (shortened by 10 days). Never Hilton. Never again.

I stayed at Portland Oregon Hilton New Years Eve. I stepped out to buy a bottle of wine, gone 20 min. In the meantime my friend called for a fan to be delivered. When we came back the fan was delivered right by my suitcase. Well 5000 worth of jewelry was missing from my suitcase, which was closed when I left. So they know who was sent up right?? Customer service was horrible. Manager hung up on us when we initially called.

Hilton really needs to work on its service, planning and logistics. They could engage in better planning in order to not leave guests without a hotel. I have been a loyal Diamond member for a number of years, but my most recent experience is leading me to rethink that loyalty. My wife and I had an anniversary trip planned for March 10th to March 14th at the Jewel Paradise Cove resort in Jamaica (Part of the Hilton - Curio Collection). Less than 3 weeks before our vacation, we are notified by Hilton that the resort will no longer be affiliated with Hilton as of March 6th. Now, we had paid with our Hilton points for that reservation. So with only 2.5 weeks to go before our vacation, my wife and I are scrambling to find another resort (as plane tickets aren't the easiest things to get refunded). And instead of being able to pay with points we'll have to shell out of our own pocket.

Good area, but worse management for sure! I wrote & complained to Mrs. Sabrina ** about my experiences staying at this Hotel and she doesn't even care or reply back. Every time I travelling to Germany, I stayed at the Hilton Garden Hotel. Six month ago I left my luggage with them. When I return back they unlocked my � keychain and took my belonging out, stuff I bought from Switzerland and Austria, which was only chocolate's and souvenir. I traveling for business & pleasure around the world. Never ever I've experienced things like that in my life. To be honest I should've called the police. It was not about what they took from me, simple for what they did. It wasn't right!!! I always love Hilton, but not at the Frankfurt Garden Hilton. Never ever again for sure. Why would I wasting my money plus energy on this Hotel... Better staying at the Sheraton Hotel.

My husband and I recently stayed 8 nights at the Homewood Suites in Tempe/Asu Area. What a wonderful experience we had there. From Ryan **, to the asst. managers, Van drivers and housekeeping, we had the best care and attention you could ask for. We would especially like to think Ryan for his assistance in getting tickets to the Waste Management Golf Tournament. Not only did he help us but when he was given tickets to the Pro/Am on Wed. he gave them to us. The evening meals were always great and just what we needed after a day of golf. We are Hilton Honors members and have been to many Hilton Hotels but this was probably our best experience with Hilton ever. Thank you for making our vacation just what we needed. The Weather was just perfect also! We needed that! Thanks so much.

I am very upset that Hilton shares my information with Blue Green Resorts, who could be part of the Hilton Group. Blue Green is a sham and if Hilton has to give them my information I will no longer stay at Hilton Hotels.

I made a reservation by mistake for 12/22. Hilton did change my reservation to 12/27, this allowed me to utilize room, Cabana room, thanks. Stayed in the North Tower the night before, had to check in @ South Tower. I’m 63 and this wore me out, carrying luggage. Key didn’t work, had to make the trip back to get new key, then back to room. Was moved to Cabana next day, staff was great, helping me with luggage and escorting me to the Cabana Room.

This applies only to this specific location. I am a Hilton Honors gold member. I arrived and the line was 10 people deep. There were only 2 people helping out. The line was not defined - customers were confused where the line started. There was no flow. I used the Hilton app to check in instead but I needed extra keys so lined up for 10-15 minutes only to be given 2 keys that were NOT ACTIVATED! I went downstairs to line up AGAIN - line was still 10 person deep. There was no effort to direct the flow. It was chaotic. There was no effort to open another check-in desk.

We have stayed at the Puerto Vallarta Hilton resort – Mexico. It was the worst experience we ever had with Hilton. The rooms are dated with a strong smell of mold, mold could be seen on the floor, air-condition, doors and everywhere. We had to put towels on the floor as our baby was crawling in the room and the molds was so disgusting. The door lock was broken, the safe was broken and can't be use, chairs and table legs are rusty, the bed was old and mattress was sinking down at the center, make sleeping almost impossible with back pain every morning. This place by far was our worst vacation we ever had.

Booked way in advance and paid extra for an “oversized room”. Apparently, this means the ceilings are higher because it’s in the corner (no I’m not kidding!!!). Front desk personnel says they get a lot of complaints about it but would do nothing. False advertising??? Travel a lot. Won’t use Hilton again. I put one star because they wouldn’t let me leave it at zero.

My husband and I were stuck in an elevator and had to climb out the top of the ceiling on a vertical ladder through a very small space. It was the Hilton Garden Inn located in Lubbock, Texas. We were told we would receive some points for our Hilton honors account right away for the “inconvenience” of getting stuck in an elevator. The manager couldn’t even talk to us the next day (even though he promised to) and had an associate call us and let us know they will give us points but are unable to refund ANY monetary amount. We were just completely distraught and my fear of claustrophobia really took over.

I am in a wheelchair, I reserved a handicapped room - it was not. I could not use the bath tub, and using the water closet was very difficult. They did refund the money, so - two stars. The staff was friendly, the room was clean, the other guests were quiet, but the breakfast was terrible.

There were no amenities such as cocktails, chocolates, or extras, but there was water in the room and a small gift shop where toiletries. Seattle does not have good hotels and many have bed bugs there. This hotel was old but clean. The public areas were nice, and there was a coffee shop and bar on premises, but the rooms were very scuffed up and dampish. However, they were clean. The DoubleTree used to be the premier for the Hilton brand, but now is the lowest category of the hotel brand.

The room was filthy - the carpet had not been vacuumed, there was hair between the top sheet and blanket, and there were tracks, from either a cleaning cart or suitcase on the bathroom tile. The hotel manager tried to claim the marks on the tile were simply a pattern on the tile. Maybe if it were on ALL of the tiles not just on two of them.

The staff was friendly enough and helpful. Free breakfast was same thing as usual but often low on fruit. It was free but I chose to go somewhere and pay for a decent meal. The room was nice and clean. The bed was comfortable. There were lots of good tv channels. It's a convenient location. Plenty of free parking.

The stay itself was just fine, but I was given 3 different prices online, at check in, and at check out. A little more transparency with fees would be great. We saved up a certain about, thought we had enough, then had to scramble to get more at checkout.

I’m a 7 year Diamond level member who stays on average over 100 night per year with Hilton and around 75 with Marriott. I’ve already stayed 108 nights this year with Hilton and, for no reason, my membership was downgraded to Gold?? No explanation?! I connected with Hilton Honors for an explanation. I received a response from a rep stating that I have achieved a satisfactory number of stays and nights to reach Diamond level but my status is Gold. Really? That’s the explanation? This is what I’m finding over and over when dealing with the so called Honors support group. Needless to say, moving forward, I’ll be staying over 175 nights per year with Marriott and 0 with Hilton. Fix the customer service for your best business customers or become a discount hotel chain.

It's better than expected, but the coffee was terrible. The hotel looks good, did not use the gym, but it looked good, room clean and comfortable, great easy access from the airport. The breakfast was ok. Waffle maker out of order, very artificial juice, but overall it was a good hotel experience. Very nice people.

I had such an amazing stay. The hotel was beautiful, and the decor was so perfect. The staff was so polite and professional. I would recommend this hotel all day and everyday to everyone. It was perfect, I loved the hotel. Thank you.

The staff went above and beyond anything we needed. They were so friendly and the room was excellent - Clean; Updated; layout nice; comfortable. We really enjoyed our stay and from now on we will stay at the Hilton Gardens Hotels - you can't go wrong with them. They doubled our points when we needed extra towels even though they did nothing wrong.

They stopped breakfast during the weekend but failed to notify us upon checking in and water refresher was broken the whole stay, and the hotel bus wouldn't drive us to site and house in Concord. Finally the hotel never would work, just like last time.

I have stayed at Hilton before and this is not exactly what I would expect of the Hilton chain. Very disappointing to say the least. The room was not fully cleaned and there was dust on floor around furniture. Ceiling bulbs not working, dirty clothes on floor behind chair. Refrigerator ran 24 hrs and made lots of noise. Ice machine not working.

Driving to the Hilton at Lincoln Center is a beautiful oasis. Really incredibly beautiful that’s why I chose to stay there. I enter and begin the long wait standing at the front desk where there are two men behind the counter conversing with other guest. No person even acknowledges that I am there. A young man rushed by asking what I want “check in”.

I have been staying at Hilton Hotels for few months now. Average of 10 days a month. I missed a reservation and had to pay the cancellation days fee. I missed the reservation and have no issue with that. What I have an issue with is since I missed the first day it canceled my entire stay that I got for a reduced rate. Now I have to rebook at a higher rate and 2 days cost as much as 3 days would have cost. Called customer service to try and get the day added to my Hilton Honors account. They informed me it is policy that you must stay the night to get credit on your Honors account however I fail to understand why because the fee charged is the same as the room rate plus all taxes.

Being handicapped, I asked for a shower chair. They had none available. I had already asked for a reclining chair, as I can only sleep in one. When I called the front desk, they also told me they had none.

The room, amenities, staff, were fantastic. Felt like I was home. The management time was plentiful, a chance to meet staff and other hotel stays. Always tried to assist you immediately to ensure our stay was great. The room always smelled freshly cleaned and if there were requests the requests were met.

My experience at Hyatt was pretty bad. My pillow case had lipstick on it, the bathroom had clean towels, but the floor was dirty with hair, the shampoo had not been changed out. Someone put a Do Not Disturb sign on our door the day we were gone all day, so the room was never cleaned and the front desk refused to give us fresh towels, saying they had none at the desk.

The Hilton Hotel is convenient to Harvard Square without being in the mass tourist area. Great for handicap travelers, clean and good breakfast, spacious room. Our daughter lives in Arlington which made it easy for us to go back and forth to her home.

When the volcano was erupting on the Big Island of Hawai'i, I guess vacationers cancelled their reservations enough that Hilton sent out a special email to their Honors members. For the cost of just the room, they INCLUDED: Breakfast and Dinner, ALL drinks (alcoholic or not), hotel fee, parking fee, the luau. As we have always wanted to stay at their Waikoloa location, we jumped on this special! The location, grounds, landscaping, and artwork are like a dream! Everywhere you go, inside and out, there are paintings, vases, statues, tapestries, waterfalls, flowers...everything to truly awe you! Being right on the ocean, only about a 20 min. drive North of the airport, the location is one you will never tire of...sunsets were different every single night! I feel their most attractive offering is their lagoon, which is also open to the ocean, yet protected from large sea creatures.

I really enjoy the stay. The staff was very helpful, courteous and knowledgeable. There was a nice spa and a gym. The restaurant had a variety of dishes accommodating various palates. The swimming pool was nice and big and very clean. The whole atmosphere was awesome.

I was greeted by the staff and doorman. Issues regarding my bill were corrected. I also appreciated the food that was provided. The breakfast and lunch were very delicious. The only trouble we had was connecting to the wifi.

Maintenance is lacking, from cleaning to paint. Way overpriced for the status of the hotel. Resort fee was charged but no amenities given. This is the second time I have stayed here (4 years ago was the first) and hotel is on a slow slide downward.

This review is a complaint of Hilton as a company not the Phoenix Airport location. I reserved a room for Hilton Phoenix Airport through Hotwire. I got a great price of $58/night on Hotwire and checked the Hilton site and the price was $78/night with Hilton membership. To my surprise I see a commercial the same day promoting that if you find a Hilton room at a cheaper rate they will not only match the hotel price they will give you an additional 25% off! Immediately I contact Hilton to tell them of the situation.

I am a Hilton Honors member and have had only good experiences over the years during my stays at Hilton properties. However, over the Thanksgiving holiday, I stayed at a Hampton Inn and had the unpleasant experience of a barking dog in the room across the hall. When I went to the front desk to inquire, I was told that the dog was a "support/service dog" and that company policy required that they be allowed to stay in the hotel. When the front desk attempted to call the room, there was no answer confirming that the owners were not even there. I have absolutely no problem with true service dogs for person's with physical disabilities but am dismayed by the current trend to allow "emotional support" animals (to my eye, often just pets that owners don't want to board or leave at home) in hotels. Where do their "rights" end and mine begin?

Front desk staff very helpful. Fresh popped popcorn was available in early evening alternating with cookies. Free breakfast was great. Great location in downtown Charlottesville with a number of eating choices within walking distance. Wedding Block was set up and all the guests were pleased with their interaction with staff. Hotel shuttle available to guests. Highly recommend this property.

Hotel room was very hot on arrival and HVAC unit would keep resetting to a hotter temperature throughout the night even after turning temperature down. Hotel would not honor satisfaction guarantee. Hotel manager, Pansy **, basically called me a liar about my discomfort. Never will stay at FL Home2Suite or any Home2Suite.

I made a reservation through Hilton for vacation before a family emergency. My mother in law fell ill after years battling colon cancer. I called to cancel my reservation with Hilton a month in advance and they will not cancel despite the need to travel out of the country as an emergency. I tried explaining my situation and there was no consideration to my predicament. Hilton preferred to lose an honors member for many years and take my money rather than helping me cancel this reservation. Hilton will take the money without consideration of my family's suffering. Very inhuman.

I've been a Hilton Honors member for years. Last year I was delighted by my DoubleTree experience in Sirkeci, Istanbul. So for more than 10 months I tried to re-establish contact with the team over there before arriving for more than seven days stay. Once there I learned from a staffer that the previous Manager and his team had all been fired and replaced. At the central international reservation number it had been impossible to create a link with the local reception desk. When we got there we also noticed within a few hours the stiffness and rudeness of new management.

I had almost 300,000 points in the Hilton Honors program. When I checked my account it's zero. No explanation but offer me to buy points. Total waste! I will not do business with them anymore. I will get a credit card that offers travel rewards. I have been a member since 2006. I'm done. Their hotels are no longer great quality.

I am spending my time writing to complaint about one of the hotel managers, Borko **. He denied my request for a suite upgrade by saying that there are lots of customer willing to pay lots of money for suites, how can I give me for you for free! He asked $200 to upgrade to a junior suite. When I told him that the current sales price for a suite is $245, and I have already paid $300 for my current room. He said he can't get online and see what is the current price, but he doesn't care whatever I said, $200 is the upgrade price. And I specifically told him that even though I paid more than what the suite is currently sold for, I don't ask for a refund, but ask him to consider that when making decision on suite upgrade.

Provided almost $5,000 in payment to a Hilton Hotel brand hotel for a dozen employees for their weekend business stay. Hilton management indicated that I would be rewarded with almost 200,000 Hilton Honors points. When I called to question their tardiness to post the points after payment, Hilton Honors customer care associates kept me on hold for one-half hour without an apology and filed some bogus complaint without a sufficient resolution. Next time I will take my patronage to the Marriott and suggest you do the same. Shame on Hilton Hotel chain. This happened recently in September 2018 in New Jersey and I am a long time Diamond Honors Member. So, imagine how Hilton treats customers who are not Honors Members. SHAME!

So my daughter used my card (without my approval) and booked a room with Hilton (we are big fans of Hilton and their hotels). Little did my daughter know she prepaid for the reservation so I saw it in my statement, hopeful of Hilton’s customer service I called and got transferred 3 times. Finally at the “right place” I explain the situation only to be told like a child that a refund is not possible and nothing NOTHING could be done. After all my times staying at Hilton I have not been disappointed like this. If I could rate lower I would.

We stayed Hilton Garden Inn Oldsmar, Florida. I left 2 pair of shoes at the hotel. When I called the hotel they had found them. I requested they ship them to my house. I was pleasantly surprised when I received them the very next day. How wonderful... Hilton Hotel’s customers service. Then my husband found that Hilton had charged us $135 to cover the FedEx bill. We didn’t request the shoes to be shipped overnight. We contacted Hilton Customers service online on 8/17. We received the reply email almost immediately telling us someone would contact us within 3 days. We still haven’t heard from them. We are very disappointed Hilton Customer Service.

I made my reservation four and a half months in advance at Hilton St. Louis Airport 10330 Natural Bridge Rd. St. Louis, Mo. and to say I was disappointed would truly be a understatement. Check in time was 3pm. We arrived at 4:30pm. Upon check in at 4:30pm I was told my room was not ready yet because it was still being cleaned. I said "okay." He asked my phone number "so he could text me when my room was ready." He said he would tell them to "Put a rush on it." We waited in the lobby from 4:30pm until 5:19pm for the text to check into our room. At 5:20 I approached a manager and explained my situation, who then directed me to the front desk manager who was standing nearby. I explained my situation to him and he went to the computer to check and after I gave him my name he said "your room is ready."

I don't usually write many reviews, but I wanted to take a minute to thank one of the mangers for his help. Giuseppe **, I recently stayed at Double Tree By Hilton Venice North on September 4, and had booked the wrong room and needed another room. He was gracious enough to fix my problem. I would have rebooked but it was past the cut off time. I have stayed a few times at this property, they have always had great staff and the restaurant is excellent. I would suggest this property to anyone interested in seeing more of this part of Italy than just the island of Venice. Easy to get Padua and other destinations. Thanks for a great stay.

Hilton's Embassy Suites hotel in Tempe Arizona knowing put us in a room that had black mold (there had been a very poor attempt to paint over it). When we made the booking through their loyalty program, we stressed several times that we were in Phoenix as both my son & I had medical appointments with specialists the next day. After dealing with their executive escalation department we were promised in both email and phone calls that we would get a FULL refund for our stay. That was on July 10th and to date (September 4th) they have only issued a partial refund. Unfortunately, other properties we have stayed in have proven that the Hilton standard has sunk to levels where the safety and well-being of their customers is irrelevant. Another hotel in the Scottsdale area had a broken elevator they allowed people to use and broken air conditioning units in over 100 degree temperatures and there were other issues as well.

GENERAL MANAGER ADVISED ME TO FIND ANOTHER HOTEL - Myself and my staff have been loyal customers of Hilton for over 17 years, after 2 poor experiences at HILTON SYON PARK this is what the general manager had to say: "Saira, I did mention during our call that as we have failed to meet your expectations now on two occasions this year it would probably be best to review other options available as I understand that all our guests have choice and that alternative hotels may meet your expectations for the future.

Receiving 5 phone calls a day offering Hilton Hotel packages. Option to be placed on a do not call list does not work. Calls keep coming. Pressed 1 to ask to be removed and the telemarketer was rude when I asked to be placed on the do not call list. When I asked for a supervisor he said, "Absolutely" and hung up. Will not stay at a Hilton and share this story with everyone I travel with.

I was extremely disappointed upon check-in to find out that there is separate parking fees of $70 per 24 hrs. I should have been notified of this information by the hotel as they had my reservation through Priceline. That is no little money. Plus, there was an add'l $25 per day service charge. The Hilton should have informed me of this so that I could have made an informed decision as to whether I would have stayed there. I had other options that I would have considered. Although I booked through Priceline, the Hilton is still responsible for providing this information to me directly to ensure that is something I wanted to agree to. In addition to that, we had our refrigerator replaced twice and it ruined my food that I spent a lot of money for. I am not happy about this. I used to think better of the Hilton as I used to work for them years ago. I am out roughly $400 additional from this trip. I will warn others to be careful when dealing with the Hilton. #hiddenfees

My daughter and her friends were overcharged for their stay in Glendale CA for about $300. They were young and did not know to ask for their money back. I have been trying to get their money back for 2 months. They need me to send a ridiculous amount of documentation to prove they were overcharged. Wouldn't the hotel, especially one this big, just want to return their money without such detail? NO! I am not so sure I will ever use this chain again. I have heard this is a problem with many sites!

If you do NOT appreciate a dirty hotel, elevator, bathroom, bedroom, or dirty cups, glasses and plates in the restaurant (or a staff that cares one wit about the problems), then I would tell you to stay away from the DoubleTree by Hilton in the Wilmington, DE Financial District. I had a horrific stay there in July and after complaining and indicating that I wanted to check out immediately I was told that I would have to pay for the remainder of my stay if I checked out. Not cool! When you ask to speak to a manager and there is not one available, it also tells a very sad story. After being promised that a hotel manager would contact me, I waited five full days after checkout and finally had to contact her via email.

I had a terrible experience at Hampton Inn by Hilton Inn, Fort Lauderdale. They’ve accepted to storage some luggage while I was visiting other places in US and Mexico. They said that it would be safe to let them there. When I’ve checked in and get the luggage, I realize that some stuffs had been stolen. The hotel employees had stolen almost USD 2,000! I’ve called to 911, but the hotel didn’t assume anything and told me that it was not their responsibility! The general office was involved (Mr A J ** and Mr Samuel ** are aware), but what they said they aren’t responsible and what they could offer was one night 100% free! It’s unbelievable that Hilton was accomplice of this kind of employees and handle the situation this way. The minimum that they could do was refund all the losses.

Let me start by saying I am NEVER staying at a Hilton ever again and I am telling my friends, family and colleagues to stay away as well. I stayed at the Hilton Long Beach (Double Tree Hotel OC) and had a bad experience (sink not working, bad sewer smell in bathroom) and I called customer service to complain. They gave me $150.00 "gift card" that I can use on my next stay. I booked a room with Hilton a month later and when I made the reservation I mentioned to them that I had a gift card I wanted to use. They said that was perfectly ok. When I checked in again I told them I wanted to use the Gift Card and she said ok.

I would have given them no stars if I could. I had a pack of cigarettes in the rent a car, that I throw in the trash. They ASSUMED I was smoking in the room and charged me 600. UNBELIEVABLE, bad service. Beware of services. I had to fight for my AAA discount when I first checked in. Customer Service is terrible and I WOULDN'T RECOMMEND TO ANYONE.

As I write this review I am in my bed at room 206, at Hampton Inn, in New York City, 54 Watts Street. It is 1 am in the Monday morning. I have been here for two nights and have not been able to sleep because the room gets an intermittent constant vibration that spread through the bed from the electric/machines next to my room. I have spoken with front desk, they have acknowledged the noise but will not do anything. I have been a Hilton Honors member since 2001 and I can explain why the hotel would assign a room with this problem to a member of the Loyal Clients. Furthermore, the carpet is all wet and has been wet for the two day we have been here so mold must be present everywhere. Chatted with Hilton Honors and nothing was done. In other words suck it up. Tomorrow I am heading to another Hilton for work and I wonder what will I find.

We used the Hilton Waikoloa's pool and slide while vacationing at the HGV Kingsland. The property was really overwhelming and quite huge. They had a train and boat to get around since it was so big. Our girls loved the slide at the pool and also swimming with the dolphins. The lagoon kiosk rented some snorkels which was very easy since there were no waves inside the lagoon. Lots of turtles there! Food was the only downside as it is very expensive. But I guess it was expected since it is Hawaii. We would love to return once they have the Oceans Tower timeshares built for the HGV Club. Especially with the ocean views!

HORRIBLE HILTON - Sold my prepaid advanced purchased reserved room on my wife & son. I reserved a hotel room at this Embassy Suites by Hilton at Logan Airport for July 11th for one night, 1 month in advance and prepaid the room for my son and wife to stay. I called the hotel directly on July 11th and spoke to the front desk to verify my wife was all set, I also informed them that my wife's flight would be getting in after 1:00 am in the morning. I had them note the account of the late arrival and they verified my room was prepaid. Did I mention I prepaid the room a month in advance? My wife and son arrived at the Embassy Suites at 1:30 am and they were told that their room was sold & the hotel was sold out. Do not ever stay at this location. Total disrespect for paying Hilton Honors member & consumer.

I stayed two times at Hilton properties in Spokane and New York. My experience was abysmal. As a Gold member I was used to some privileges which Hilton acknowledged not providing. Repeatedly. However, their canned response was, "It's a local issue." Furthermore, I have received no compensation in spite of complaining to the local in person during the stay and checkout and national numbers. It’s amazingly frustrating. Ran into an Italian customer who felt the same at the NYC property anyway.

I received a weekend certificate through Macquarie Bank credit card promotion from Hilton Honors. It supposed to give me one free night accommodation in one of the Hilton properties. Make a booking through their website by online chatting to one of their reservation agent. I have told the agent that I want to use the certificate and the agent told me it wasn't a problem. He also told me that all I need to do is to show the certificate when I check in. So I thought everything was fine. On the day I check in, I told the lady at the check in that I want to use the certificate and the lady told me that the booking wasn't made using certificate. She was quite good though and try to help by calling Hilton Honors directly and spoke to them. But at the end I still have to pay for the room.

Stayed at a Hilton for a month and STILL do not have enough for a free night! This is so ridiculous! Have tried to use my points several times and have been told I do not have enough points (for a Like and kind) motel room FOR 1 NIGHT worth of points! I WILL NEVER choose to stay at a Hilton long term again!

I have been a Hilton rewards member for almost two decades and have stayed in their branded hotels dozens of time. I had planned to visit Niagara Falls and called the hotel to check room availability and price. I also inquired about using points that I had accumulated in booking the room. I was told that the rooms were available but that in order to use points I needed to contact the Hilton Rewards line.

I decided to try one last time with customer support. I emailed them the exact concern I posted here. I want to thank Hilton and their management team for responding so quickly!!! Our reservation was re-booked!!! I can not thank them enough!! Our trip really means the world to my family and my mother, who resides in Florida. We lost my father 2 years ago and every year my mother looks foreword to us making the journey down to Florida so that she can spend time with her grand babies! Hilton makes our week say there so comfortable and stress free!!! Thank ya'll so much for coming through for us, It truly means so much!

I scheduled a reservation 4 months in advance to stay at the Hampton Inn in Greenville, SC and I give my credit card information while making the reservation. On the day of check-in, I was called at 2:00 pm an hour before check-in at 3:00 pm and told that a credit card was needed to secure my room and that they were booked for the night and if I was not there at 3:00 pm that I would not have a room. I have never had anything like this happen to me before and I vacation regularly. Hilton properties only care about money not customer service.

I became very ill and was unable to make a business trip to the DC/Metro area. Hilton was unwilling to refund my stay, even after escalating the issue to the general manager and to Hilton Honors. I am a loyal Hilton Honors member and typically book Hilton properties for business and personal travel. I have even stayed at this property about once a month for the last two years. This is the last time. I am appalled by the lack of empathy, customer service, and overall care for customers that Hilton has represented throughout this dispute. They will not refund me because "the hotel was overbooked" which was a complete lie since my colleague stayed at the property that night and confirmed that the hotel was "dead." Stay at the Marriott.

Hilton hotel in Indianapolis In, 120 Market St (Queen Deluxe Suite) - Paid $300 a night, no microwave, fridge and tub was the worst I've ever seen in a hotel in both rooms they gave me. The suite at the Holiday Inn is much better for $125 a night with a jet tub. This was my first and last time I will stay here.

Homewood Suites, 5485 Financial Plaza, Shreveport, LA property has severely bad customer service and compassion for Loyal Hilton Honor Gold & Platinum members. Yesterday, I had a reservation for this property, unfortunately I had a family medical emergency at home in which I had to drive back home (5 hrs). I was already in Shreveport so I reached out to the property and explain my situation to the General Manager, **.

I stayed at the Hilton Tapatio Cliffs resort with my wife and 3 kids on Friday the 4th 2018 to the 6th in Phoenix, AZ. We had so many issues with the resort. The first day we were there the carpet was wet due to an employee turned off the mini refrigerator, the faucet to the bathtub was broken and taking a shower was unpleasant. The mini fridge is stocked with food and drinks it's a hassle to take out over 30 items just to put in our food and drinks. The biggest problem we had was the kid's bed had bed bugs and they both got multiple bites. I took pictures of everything. I do not recommend staying at this resort. It was a horrible and disgusting experience. I will never stay at this resort! Management is aware of the situation and will conduct a full investigation.

I stayed at a Hilton property about six months ago impromptu, and it was great. Two weeks ago, I tried to make a reservation for a conference, recently moved to a Hilton Hotel and the entire reservation experience was horrible. I did not remember my Hilton Honors number from six months ago, so spoke with an agent. They said that I wasn't in their system and instead that I sign up for a new account.

We checked in at the Hilton Niagara Falls where we valet our car! The next day when we got our car to go sightseeing we noticed the loonies we cashed $29 and my sunglasses were missing! We on the spot did a complaint and report and were assured they would take care of this! Well they didn’t. The General Manager PAUL ** who is unprofessional did not contact me till today 3 day after we checked out and said it wasn’t the hotel's responsibility and nothing he can do and to read the back of my stub. Well I did and it states that negligence on their part is not accepted! The hotel did nothing but lie and steal! As a travel agent I will advise other travel agency not to book Hilton but other chains like Marriott and Sheraton! Hilton hotels are very unprofessional, liars and thieves plus the hotels are dirty.... Don’t book Hilton.

Fess Parker by Hilton bad customer service all around - First issue was at check in when my information did not show up in the system. Simple enough error but the way it was handled and the lack of quality treatment had me feeling like I was trying to check in to a seedy motel and not a big name hotel. After that was resolved, my business partner was given vouchers for food for the same reservation which was not given on mine. I paid $60 out of pocket for cold, rubber like scrambled eggs for me and my wife until my business partner asked why I didn't use the food vouchers (the ones that were not given to me). I went to the front desk who asked a lot of questions and took a copy of the receipt to try to refund me. I had to ask for the vouchers for the next day, which they then gave to me.

The Hilton in New York City is centrally located within walking distance to tourist attractions, restaurants, and public transportation. The hotel staff was fairly accommodating. They were in the midst of the holiday season between Thanksgiving and Christmas. Parking price is outrageous and if it were not for having to deal with luggage taking the train could be less expensive.

Stayed at the Washington DC location and the room was not as described online. Free breakfast was not free either. But the parking was very convenient and there were no extra charges for in and out at any time. Staff was very helpful and polite as well.

Had a nickel and dime experience at Hilton Hotels Eugene, Oregon, USA. They charge extra for everything, car, internet, not worth it. Go to Marriott. They even give you breakfast. Hilton has a 'special room' only for full price payers not for 3rd party payers.

We had a great stay at Hilton Hotels New Orleans, LA. We arrived in New Orleans a little late in the afternoon, with no reservations anywhere. An officer said it would behoove the wife and I to find a place for the evening due to the streets were unsafe after dark. We asked him about a place to stay, he suggested the Hilton. We wanted to visit the casino anyway so we tried and we luckily got a room. Well worth the price. Stepped right out of the hotel and into the casino. Next day visited the normal stops, Bourbon street, restaurants and Marie Laveau shop. Hilton saved our whole trip.

I had a bad experience at the Hilton in Savannah, GA. Poor customer service, food too expensive for cost, staff not pleasant and hotel management not considerate of client needs.

I stayed at the San Diego Hilton for a family reunion. Staff was incredibly friendly and helpful. One of the more enjoyable to stays from start to finish. From the breakfast buffet to the poolside bar service everyone was attentive to the guests' needs.

I was recently charged a full night stay ($144) after my son was turned away for being 19 years old and not 21. The desk clerk said that we should of gone to their Hampton site and not Hilton.com to see if there was a higher age restriction... Seriously! We had made the online reservation at 9pm that night through Hilton.com and he arrived at 930pm at the hotel. He was assured there would be no charge, but the next day a full night fee was placed on my credit card. We are HHonors members with a long history of stays (over 100) and the Hilton website clearly stated 18 was the minimum age. He was coming back from spring break and stayed at another Hampton in Georgia with no issues on his way to Florida. We have reached out twice now only to be told that the night clerk was misinformed and a full night would have to be charged.

If you're not booking DIRECTLY WITH THE HOTEL YOU WANT TO STAY, YOU ARE GOING TO PAY DEARLY EXTRA for your room. Hilton Reservations (1800 Hiltons) trains salespeople to oversell and offer rooms way more expensive than the one you really need. Hilton Reservations will ask you unwanted questions to maximize profits and they don't even pay commissions, disrespecting you, the guest and the CSR or salesperson talking to you. MAKE SURE YOU book directly with the hotel front desk. This apply for EVERY HILTON HOTEL RESERVATION YOU MAKE... Period.

Hilton Hotels Montgomery, AL was a nice place to relax. I was pleased with the politeness and courteousness of the staff. I stayed in the jacuzzi suite and my room was very nice. I definitely appreciate granite and marble design in the bathroom. It was beautiful and the rainfall shower head was like a dream! But I wish the jacuzzi tub was a little bigger but otherwise the bathroom was a really spacious and gorgeous. The king size bed was just as wonderful. I slept so well I regretted only being able to stay one night, but I will be back!!

My family and I picked this hotel because we had stayed here the previous year and it was great, so this year for spring break we decided to stay one night here before heading out the next day for our cruise. Check in was fine, when we got to our room we noticed it was really hot. So I tried turning the AC temp down to cool off the room, after about an hour it was still hot, so I called the front desk and they told us to turn it off and then turn it back on and it should reboot. so I did that.

Hilton Hotels Spokane, WA. Clean and affordable. Has very friendly staff. I wasn't able to use pool though because it was closed up. And I'm upset parking wasn't included in price of stay. But overall everything else was nice.

The Hilton Hotel in Reddington Beach, FL is wonderful. You walk in, check it, they call you by your name, offer you their fresh warm cookies, offer to hold your luggage if room is not available yet... you walk out onto this large veranda overlooking the Gulf of Mexico. Everyone is very friendly, some remember you from previous visits. The tiki bar reminds you of the Cheer's bar, people keep coming back and the workers have worked there for many years.

Called many times in car, to confirm my room in their Duncanville, Texas branch, which was always yes. Got to hotel -- room NOT READY! Finally got to my "reserved" room that plumbers "fixed". Exited shower onto flooded floor. Slipped, hurt myself, applied for first aid items, packed and left with many words to management. Next day, Hilton asking details of what happened, so I detailed everything. A short time later, a different department asked, so I went into my 2nd detail. The next day, 2 more different departments called with the "same" questions. I had enough and hung up. A week later, they sent 2 free breakfast coupons with NO explanation. Way, way too many employees who don't make final decisions. They never sent an insurance claim form. I paid my own doctor bill and chalked it up to a bad experience from a so-called quality hotel.

Hilton Hotel Mobile, AL, United States - Very nice room with a comfy bed and sleek modern bathroom in a good location for sightseeing on foot, the nice amenities like the pool and gym led to a pleasant stay in this historic city.

I booked a stay at the Jewel Dunn River Resort in Jamaica. I added the name of the second person on that reservation. I then wanted to extend my stay, but there is no way to modify the reservation; I had to cancel it. Call Hilton to put the points back into my account sometime in the next century so I could rebook my stay with the new dates. The Hilton rep assured me that I cannot, with points, book the ROOM I ALREADY BOOKED WITH POINTS. I sat on the phone for 2+ hours waiting for him to return the points back to my account. And in my haste to rebook before the room was gone, and after dealing with an imbecile for 2 hours, I forgot to switch the # of guests to 2.

The Hilton in Los Angeles is a beautiful hotel. It had updated and renovated rooms. It was comfortable, well located, and had good service. Restaurant was very good but, much too much, overprices for the quality and amount of the meal. Charged extra for parking at $21.00, which is an insult when paying such a high cost for the room itself and dining at the hotel as well.. This is overcharging and because of the exceptionally high cost. This small item should be inclusive as a good business practice.

I travel extensively and normally stay in Hilton properties, Hilton Hotel San Antonio, TX was the absolute worst Hilton I've ever been in. Hilton should be ashamed of this property. Old hotel and it desperately in need of upgrades, the room actually made me physically sick.

Hilton Hotels Vienna was so civilized! We had the penthouse room. It was big, very nicely decorated and comfortable. The bathroom was very spacious and had all the amenities. The staff was very helpful. The breakfasts in the restaurant were enormous and the waiters and waitresses couldn't do enough for us.

Felt almost like being home in Huntsville AL Hilton hotel. All was great as usual. But would be really cool if there was a free breakfast option at 6 am. Also, I haven't been travelling to hotels for a few years, so my points were not up to getting me a discounted price for my breakfast; sort of ruined the whole 'feel-like-home' experience.

Hilton refused to honor their own Best Price Guarantee policy, despite that the third party price I presented to them matched exactly what their requirements are for the program. There was no clear, honest explanation given as to why they denied it. Their rep also hung up the phone on me while I was (very nicely and politely) asking about this.

Hilton Hotels Aurora, Colorado. The place was very nice and clean. Our stay was pleasant. The layout of the room was so well thought out. There was no stumbling into one another, no blocking of views and accessibility was key.

We do not think dogs (pets) should be allowed in public hotels! Today we observed a dog ** in the Hilton Hotel lobby as they (one of two dogs) entered the elevator. I find this disgusting. Rooms and hallways are carpeted, so... There should be health department rules regarding keeping animals in hotel rooms that the public uses. Reality is the rooms set aside for pets is very limited. The room you are assigned may have had animals in it the night before. This happened to me at the Boca Raton Hilton. Barking, defecating, running loose dogs have been observed by us on more than one occasion.

Hilton Hotels Baymeadows-Jacksonville, FL. Had on okay experience. But the cocktail hour was being served from the continent all breakfast bar. I thought that to be a bit odd. Also they poured ice in the sink and was using that to put in the cocktails. And the liquor was stored under the sink where the cleaning supplies go. Eww. Maybe they were renovating.

Homewood Suites in Newark, DE is great for anyone who wants a little more space than a typical hotel room. They have lots of room. Also, they consistently offer a great breakfast at a reasonable rate - evening selections vary in quality.

The hotel in Vancouver WA was beautiful, clean, well decorated & welcoming. However, the bed was extremely uncomfortable & unforgiving. My husband & I were really hopeful that the Hilton would provide good quality mattresses & pillows, but we thought wrong. We both suffer from chronic back pain and we were not able to get comfortable at all. The whole night we kept tossing & turning and weren't able to sleep at all. I was tempted to go sleep on the couch! We got up the next day so stiff & with a lot more pain as well as fatigue.

Clean, comfortable. Everyone friendly from the cleaning ladies to the executive lounge attendant, to the room service. Healthy, yummy food, too! Our shuttle driver made us laugh even when we were exhausted coming back from a long day in the city. Hats off to the outstanding front desk staff!!! I was in a panic because my passport was missing a few hours before my flight home! After thoroughly searching my room, I was sure it had been stolen. I ran down to the front desk for help. They searched all the lost and founds, contacted staff, and found me the phone number of the US Consulate. Few minutes later... Oops. I found it between furniture. Many thanks and apologies could never be enough for my mistake.

As usual, the DoubleTree in Lawrenceburg, Indiana, USA did not disappoint. I was there on business and the accommodations were sleek, modern and quiet. The property is right on the banks of the Ohio River and my room overlooked the water so it was even more relaxing. I also utilized the in hotel restaurant and the food was excellent. This hotel was perfect.

Accommodation's excellent and had a beautiful experience in Hilton Hotel Orlando, Florida. Price reasonable (corporate rate) otherwise a bit pricey. Very friendly atmosphere. Food was great and variety excellent. Overall environment fabulous. Would definitely return.

After a horrible experience at a Hilton in Melville on new years eve 2018 my fiance and I were given a be my guest certificate. We were charged $400 for a room that night when we were only told 50 would be taking out.. Took a week to go back into the accounts. That's lie number one. Several months later we booked a Hilton hotel in Times Square upon making the reservation with our certificate we specially asked will our card be charged "Nothing will be charged. It's just to hold the room." The morning of I had a 400 hold on my account.

This hotel in Modesto has very poor customer service. I made a phone call to them (reservation staff) named: unknown lady (who cancelled the reservation without confirming to the client), Alicia (cannot even answer and assist with issues) and Lori (Reservation supervisor- hung up my call - no professionalism; how you ended up being a Reservation sup) this morning to make changes on my reservation but kept on transferring my calls and even hung up on me by the Supervisor herself. No professionalism on their end and do not even bother to call me back to apologize and continue with the transaction.

I booked a room on the online system and checked the box to use my Hilton Honors points. When I arrived at the hotel I was told that the room was purchased using cash, not Hilton Honors points. I was told by the hotel clerk and the reservation line that they could not fix because that would mean they would have to cancel the reservation and rebook it using points and since the hotel was full I could lose my reservation. I was told to talk to the hotel manager in the morning to fix it and the manager could not fix it. Even if I made a mistake, which I don't think I did, this should be easy to fix. I have over 40,000 points, which shows I have been a loyal customer. I went through the online system the day after as in I was booking another room with my wife watching and we both agreed I did nothing wrong. Either the site is deceptive or the company is trying to make it difficult to use your points.

We Arrived on February 24th 2018 to the Hilton Orlando Buena Vista Palace, We were given a beautiful room on the 21st floor. When we checked the room, we found a cockroach. We asked to be put in a different room, which they apologized and put us in another room, on the 3rd floor, in the old 4 storey portion of the building, we searched this room finding dirt and food behind the couch, mildew and mold on the tile in the bathroom, the toilet was black around the rim. We tried to call Costco, who we booked through and couldn’t get any callback. It’s very busy and we couldn’t find another hotel. I do want to say that for 8 nights we slept with the lights on, because of our (my) fear of cockroaches. Anyway, Sunday we left to go to Disney, when we arrived back at the hotel, all handicapped spots had been taken, we were told to use the back lot, which is dimly lit and a sign is posted to “park here at your own risk”.

We brought our own food on a recent trip to Doubletree by Hilton in Lawrenceburg, Indiana, assuming there would be a microwave and fridge in a Hilton, because even Motel 6 have microwaves in every room. I was shocked that this fancy, and clean by the way, hotel with the Hilton name on did not only not have microwave ovens in the rooms, they didn't even have any available to customers anywhere in the 6 story building. I had to get someone in the restaurant to heat my stuff in their microwave, which they were willing to do, but it was extremely embarrassing to ask them to.

DO NOT stay at Hilton Hotels. They are the worst and actually outright lied after making excuses and not simply accepting responsibility for making a mistake. Then on top of that the general manager took the cowardly and/or disrespectful route and wouldn’t even call or otherwise contact after head office promised he would. One customer service rep even told me we were lucky that we’ve only been screwed over once as she has been numerous times by hotels herself. Really? It’s now the norm to book a room direct and months in advance and show up and not have the right room you’re paying full price for? There are tons of hotels Hilton and yours won’t be one we ever stay in again.