Hilton Hotels Reviews

I have never seen so many incompetent individuals. I am a GOLD Hilton Honors member, and I am really thinking about ending my relationship with Hilton. I booked a room at the Times Square property and wanted to prepay. OK now I'm told I cannot prepay as there is no option, I need to call the hotel directly and get a Credit Card authorization form. I call the front desk and get transferred to the finance department. Unfortunately, no one answers the call. The message says to leave a message. They will respond within 48 hours. Not so easy as the next message says I cannot leave a message as the party is not taking messages. I call the front desk again and get immediately disconnected. I call back a third time and get connected directly to the finance department again to listen to the same recording. CUSTOMER SERVICE SUCKS!!! Why is it so hard to get a CC authorization form.

Absolutely awful experience dealing with this company. TLDR: Their app key stopped working and my wallet was sitting in the hotel room, wouldn't let me into my room because I had no ID to present them even though I ensured them they could see it the moment I could get inside. 2.5 hour process trying to get the front deck to help me get back into my room with seeming passive aggression from the employee, only for them to finally call security who had everything sorted and me back in my room in 5 minutes. 2000$ week long stay and this is how they will treat you. Complaints about my experience later via the company support basically resulted in a partial apology and a good riddance towards me.

We tried to change our one night reservation by one day due to family emergency. The day was available but Hilton would not help us. We were told this after 3 phone calls (the first 2 were disconnected mid conversation) multiple transfers to different phone reps and about one hour total of time on the phone. Hilton does NOT truly value their customers...unless it's convenient and profitable for them.

I met Mr. Paul ** at the front desk and he was very polite and courteous. Every time that I'm at that property, he makes sure that all of my needs are met. I stay at lots of hotel and I really like when the front desk agent show their willingness to assist with professionalism. Great Job Mr. Paul and each time that I stay at that property I will look for you.

Positive aspects of Hilton at Florence, South Carolina I-95L:

Unfortunately, my truck was stolen from the property’s parking lot during my stay this month. The hotel advertises onsite security, but no guard was present or visible when the theft occurred. I had parked in a front, well-lit area directly in view of the building. To make matters worse, the property has no security cameras to monitor the parking area or assist with investigations. This experience left me feeling unsafe and unsupported. I strongly recommend potential guests exercise extreme caution when staying here, especially if parking a vehicle overnight. Consider alternative accommodations with better security measures.

I arrived after midnight at Hilton Canopy Columbus and called the front desk for parking instructions. The night clerk, Stacia, did not provide clear or usable directions. When I asked for clarification to avoid parking incorrectly, she hung up on me in the middle of the call. When I later arrived at the front desk, the situation worsened. She told me she had the authority to deny my check-in, even though I was already checked in with a confirmed reservation. She then made me wait for an extended period, claiming she could not issue a room key, while refusing to switch computers, call a supervisor, or seek help from anyone else.

Awful hotels and they are always rude if you try to get an early check-in. I don’t understand why that would be something to get aggravated about but I guess it is somehow an issue for this hotel chain.

I had plans to stay at a Hilton both this spring and this summer, but refuse to book at a hotel they cater to ice agents. We need to be safe when we travel and right next door to armed thugs is not safe!! Be better, Hilton!!

We recently stayed at Hampton inn by Hilton in Yonkers NY. The room was clean and comfortable, the air conditioner- heating was very quiet and the staff were all kind and helpful. However, we were very disappointed to see that the windows were sealed giving us no possibility to open for fresh air in the room. This is unacceptable, unhealthy and should be against the health regulations. Please allow the windows to open (at least a few inches). Also, we recommend that you install hand held shower heads in all bathrooms for easy and convenient washing. Having the water running from top is a primitive and not convenient way. Please also note that in Europe these features are standard. Thank you for your consideration.

I will NEVER use Hilton Hotels again due to their decision to block ICE. You have lost a lot of customers due to word of mouth. You are disgusting! It is unbelievable that you would even consider this to be a good company decision!

I am canceling membership in Hilton Honors and refuse to stay at Hilton in the future. The policies of the Hilton group are not aligned with my beliefs. Allowing Kidnappers and Thugs to stay in Hilton hotels will not be a viable option for business.

This company supports the rounding up and kidnapping of immigrants and American citizens and let go a location that had no choice but to refuse service to disruptive guests. I will never ever do business with a Hilton affiliated business moving forward.

Just a terrible experience. Hotel hallways smelt like a sewer and was coming into the room. Staff was rude and breakfast was gross. Don't often write reviews but after seeing what they are doing to government workers, I had to give my negative experience. Maybe they should start investigating the background of all their guests. Might not smell so bad.

We stayed at the Hoffman Hotel in El Jebel, Colorado and we're absolutely shocked at the way management handled a potential security situation after a particular housekeeper repeatedly entered our room unannounced. We stayed here on eight separate occasions between October and December 2025. On five different occasions a housekeeper entered our room unannounced and repeatedly tried to get in even with the inside lock engaged. We immediately notified the front desk on each occasion and assumed something would be done about the situation.

Before I begin, let me establish my Hilton résumé. I’ve been a Hilton Diamond Member and Hilton Honors AMEX cardholder since 2017. I’ve stayed at Hilton properties more times than I can count—let’s conservatively call this my 2,000th stay. I’ve recruited countless people to Hilton Honors. This is also my first bad review ever. Unfortunately, it was… memorable.

Parent of an 18-year-old who had challenges on a flight. Had to get him a room at Lovefield Hilton home two suites. I call ahead of time, make sure it’s OK for an 18-year-old to book in due to flight challenges. I pay for the flight, or I pay for the room. She assures me, "No problem." He goes to check in. They decline because he’s 18!

Frustrating Experience with Hilton Honors Login - Unhelpful Customer Service. Rating: 1/5 stars. I’m extremely disappointed with my experience trying to access my Hilton Honors account. I haven’t stayed with Hilton in a long time, and I forgot the email address I used to sign up. Here’s the kitch: they have my phone number and name on file, but their system requires an exact email match to retrieve my member ID. I’ve reached out via chat and phone, explaining my situation, but the representatives couldn’t assist me beyond suggesting I try guessing the email. It feels like a major oversight that they can’t verify me with the info they already have. For a loyalty program meant to reward customers, this is unnecessarily rigid and frustrating. Until they improve this process, I’ll be taking my business elsewhere. Would not recommend if you value your sanity. 😤

I recently stayed at the Embassy Suites in Boston, Massachusetts, and had an outstanding experience from start to finish. The entire property was spotless and very well maintained, which made the stay feel comfortable and welcoming. The food was excellent—fresh, flavorful, and far better than what you usually expect from a hotel. Every meal was enjoyable.

I have been staying at The Hampton, 8 nights a year for the past 8 years. I was an Hilton Honors member, Silver Status. This past year I stayed 2 nights and my Silver Status was cancelled and all my previous points accumulated were deleted. According to the website, you must have stayed at least once in the past 24 months…which I have met but was still cancelled….. I phoned Hilton's customer service and the representative was also clueless on how their honor membership works…. She was as frustrated as I trying to make sense of their Honor program…. What an unorganized mess!

I am beyond upset with Hampton Inns. I called the number I found online for Hampton Inn to book a room at the Hampton Inn in Valdosta Ga. I am connected with some woman who barely spoke English. She booked me at the wrong Hampton Inn in Valdosta. As she was confirming all the information, I heard her say the wrong address for the Hampton I wanted. So, I told her that was not the correct address. I told her the address of the Hampton I wanted. She booked me for the correct location.

I only stay w Hilton from time to time, only because there isn't anything closer to where I need to be. This used to be run under a different Brand. Too bad they sold it to Hilton. The renovated dining room is so unappealing. It looks like a mess hall. Cold and uninviting. The food at their restaurant is ok, but overpriced. Coffee is expensive and tastes awful. They don't know what a good cup of café tastes like. There's more, but I'll leave it at that. Not surprised that Hilton gets such bad reviews.

For a corporation that is worth $1.25 billion, refunding the cost of a room shouldn't be an issue. We booked a room through Expedia and the day we were to stay, an emergency happened and we had to postpone our plans. When we explained the situation, the response was..."Sorry, no refund..." Guess this is typical of corporations who worship $$$ over customers.

I am 77 years old man with heart conditions and I need many bottle water every day for the medical reasons. But this hotel (Double Tree at Spectrum, Irvine, CA) refused to give me enough water because their policy is two bottles a day. It's dangerous to a person with heart and kidney and liver problems.

This Hilton did not service our room, charged $4 for coffee that is free in most hotels and charged $18 per night for parking. No, not valet parking, $18 to self park in their lot. And to top it off, our tv did not work!

Second Hilton Garden Inn I’ve stayed in within the last month. Both advertised pools and spas. The first one had a spa that was cooler than the pool. The second one had a sign that Both were closed for renovations. Will likely not stay at another if they can’t keep their amenities available and in working order.

Horrific customer service. Conrad Hilton would be horrified. I specifically called the Hilton reservations line directly, after having found a better rate on Hotels.com. I needed to stay in a hotel near the hospital before having surgery, and wasn't sure if I'd need to stay in the hotel for one night or two. After taking my payment for the first night, the reserver, in the Philippines, told me that I had to decide on the first night, not the ensuing day (of surgery), as to whether or not I'd need the room for the second night. He misrepresented himself. Then I said that was not acceptable. He said for me to cancel I would have to call the Cancellations line, after I had been on the phone with him for 30 min.

Oct 25, 2025, went to Scottsdale Hilton Resort & Villas for breakfast with a good friend at about 10am. Barely anyone was in breakfast area. Shortly after we sat down, a couple sat within 4 feet of us, when tons of tables available, and proceeded to prop up their cell phone on the table with speaker on & have a conversation for over 5 minutes. We could not even hear one another at our table. I went over & asked them to speak softer or move their conversation away from the table. They immediately got up, walked away & started yelling at us. I yelled back. Bottom line: 10 minutes later the mgr of resort came over, told us they could speak as loud as they wanted, & he was kicking us out of the resort & told us to never return!!!! We were not even done with our breakfast. Never been treated so badly in any hotel in 30 years.

I drove 15 hours and tried to get a room at the Hilton in Mississippi. I was told they had a room but wouldn't rent to me because it was 1:00 am. They were unsympathetic to the fact I was tired. I called customer service and they told me they would pass the information along but there was nothing to do. Never again.

Beware of your valet drivers at Hilton Hotels. The valet service got in an accident with my rental car, costing me >$8,000 in damage. Hilton states they are not responsible and that I need to contact the parking management company to get it resolved. Called the hotel and customer service and nothing is resolved. I feel that Hilton should stand by their parking service, rather than insisting the customer deal with the repairs and insurance headaches. I’m a Diamond member and feeling very frustrated.

I have been a long time member of Hilton Honors and for many years a Diamond member always chosing Hilton Hotels. However, it has been brought on my attention that not just being a member of Hilton Honors allows you to earn points for stays in which you pay for. If you do not use an approved source of booking by Hilton they welcome and appreciate your stay, continued support and take your money but in turn award you ZERO points for your stay. The hotel staff is fantastic and truly care, so recommendation of Hilton of course but with the understanding that you will not be awarded for being a loyal supporter and customer. Hilton Corporate needs to evaluate what customer service means.

The staff was racist, discriminatory and more horrible to me than anything I’ve ever experienced in my life. And I’m a professional. I’ve seen a lot. I asked for body wash and they started telling me to stop worrying about it and to leave them alone and if I brought it back up to them, that I should just be quiet. I paid the hotel $400 to stay there that night and they were totally happy with me just not being able to clean myself off. This is beyond hateful, evil and inconsiderate. They shouldn’t be in business. This is in New Orleans.

We just retuned back to States from vacation in Europe. For 21 days travel we could not used HH points and free night at all.

Stay at a Hampton Inn and you play Russian Roulette on your ability to get a good night's sleep! We were told the 3rd floor did not have dogs.....WRONG. Barking dogs woke us up all night. Dear Hilton there is a BIG difference between dog friendly rooms and a dog friendly hotel. When you assign rooms randomly throughout the hotel YOU ARE DOG FRIENDLY HOTEL. It also means you have no idea if you're going to get a good night's sleep. WE WILL NEVER--EVER--STAY AT ANOTHER HILTON HOTEL.

The worst hotel customer service I have ever had.. We got there and told we had to book another reservation for another day and we would be able to keep the same room for the existing reservation...we made sure and were adamant about keeping the same room and they assured us we would not have to move due to my handicap. The next day we were on the water fishing 5 miles away and they call us and tell us we have to switch rooms. So we had to cancel our trip for the day due to their incompetence. They offered no discount no help whatsoever for ruining our trip.

TERRIBLE CUSTOMER SERVICE. Bed bugs confirmed through medical documentation, pictures, videos and instead of taking an accountability, I was told to get over it and they are renovating. GM DiQuan B of the Providence/WARWICK Hampton Inn is not qualified to hold such a position. Lying to customers, promising things, refused to give Hilton corporate number. Because I exposed the problems they also kicked me off the friends and family I was on. I just want to say for the record, that I wouldn’t have went back to a Hilton/Hampton for anything but that’s wild to try and hide what’s going on in your hotels. DO BETTER.

Hilton Garden Inn Covington La. Confirmation Number - **. BUYER BEWARE!! I stayed there from Sept. 7-12 for business. I left the Do not Disturb sign up during my stay, as I always do. Given the "environment" we live in now, I do not want anyone in my room while I'm at work. I checked out Sept 12th at 10am. Now, Monday morning I magically have an $85.00 charge on my bill for an "undisclosed pet" charge. I do NOT even own a pet, I travel a lot. According to the manager, the room needed extra cleaning to get it ready for the next guest. That may be but they did not need to clean it the entire week I was there. Admittedly, I left a pizza box, Chilli's take out bag and a Jimmy Johns sandwich box in the room. There were no bigger trash cans that I saw anywhere where I could discard them myself.

I recently booked a stay at Spark by Hilton Amarillo West Medical Center, mistakenly believing it was a Hampton hotel. These hotels quite literally had the same name other than the chain name as "Spark by" was not even shown until AFTER the reservation was fully confirmed. What followed was an absolutely abysmal experience, particularly when trying to cancel my reservation.

This firm company is crooks. I booked a room. Then found out that I could cancel but the date they gave me was the day before. I booked on the 26th but my cancellation date was the 25th. When I called they said I had 5 day prior to cancel. My problem is my arrival date is only 4 days from booking. Talk about crocks. Never will I use Hilton again. And they claim to know nothing about a discount I can claim with a membership I have.