Hilton Hotels Reviews

I am submitting this complaint regarding my stay at the Hilton University in Charlotte, North Carolina, during the CEA conference in March 2026. I had also previously booked with this hotel in December, and for this March stay I was given the special CEA conference rate. My understanding was that the total for March 25 through March 29 was $545.00 under the CEA rate.

Customer service unprofessional. I speak with four. No more one help me and disconnect twice. 3 hours bad experience also in the hotel last year and I try one more time 4 different customer service. No one help me.

I am a Hilton Honors Silver member and will never stay at a Hilton Hotel again. I had to cancel a trip recently and they charged me full price for the two nights that I could not make and not to mention the taxes and fees for a room I didn't even use. Making a call to Florida Department of tax revenue now.

Not what we expected from Hilton. Old run down in need of major overhaul. So they must be scamming people for bogus charges. We have heard 2 different stories on why they charged us 250 dollars. First was we smoked cigarettes. Then later that day it was we smoked her words ** in the room. We are in our mid 60s. Even if we did smoke we both know better. Was there for a family member funeral. 2 nights each night both weekdays were different rates? Wow total stay costing us 559 dollars. What a racket. I have all receipts and will dispute and file with the BBB. So I guess this Hilton does as they please at Hilton Covington Louisiana. Will be filing with the BBB. This is absolutely ridiculous.

This has been one of the worst experience I have had with Hilton. I reserved a room for 3 nights. Immediately after, in less than 5 mins I realized I don't need to go so I called the hotel and I was told by the customer service agent to talk to Hilton directly for a full refund. So I called Hilton and they put me on hold and Hilton office talked to the hotel and then they said that they have canceled the booking and a one night room charge has been put towards my account. They did not ask me if I am ok to be charged the $400.

Stayed at Doubletree Hilton in Warwick RI out of necessity of snow and had to ride the property three times to locate a parking space with no luck until a manager offered one on another’s property a hundred yards away and then had to lug the luggage through a slushy snow driveway. Once inside we had dinner which was also a couple of firsts. The drink I ordered was not available (Bacardi Silver label and Coke) and then I asked for a Margarita with Silver Patron and not available The bartender was pleasant and could only work with what she had.

This review is for Hotel Dello Fort Lauderdale Airport, Tapestry Collection by Hilton. We got a reservation at this hotel paid by the airline who's flight we lost, they gave everyone in the same situation a free night and a $20 voucher in a hotel. My husband and I arrived at the counter and explained we had never used vouchers before so they explained that it was like a credit card, they'll add it to the room and use it as we ordered from the restaurant or the vending machines. Next day we left the hotel at about 4:45 am, the front desk people checked us out when they saw us leave. Turned out our flight was canceled and when I called the hotel they told me that once the check out process goes through, there is nothing they could do. Because the flight was canceled but they placed us in another one at 4:30 pm, the airline didn't wanted to pay for a hotel again.

We have reserved a room at the Hilton Grand Inn Nashville Vanderbilt 1715 Broadway for two nights due to my heart surgery at the Vanderbilt Coronary and Vascular Institute. Our room was quoted price for $355.00. Upon further review we found out there was an additional charge for parking at $45 for self parking or $50 for valet per each time we would leave and come back.. This extra cost was NOT mentioned by the reservation employee in the amenities or the conformation email. After calling to verify this cost, the employee told me for two nights self parking the cost with TAX would be $98.

I booked 2 nights with Garden Inn in Tyler Tx this weekend was the worst experience ever. The lady at the front desk was very rude and we almost got into an altercation because she was screaming at me in front of her boss and other people that were in the lobby. I have never been so humiliated in my life in public when all I was doing is trying to stay at the Hilton for the weekend to check on my sick brother that has stage 4 cancer. And this is the treatment I got. I got left with no room. I hope this doesn’t happen to anyone else.

I have never seen so many incompetent individuals. I am a GOLD Hilton Honors member, and I am really thinking about ending my relationship with Hilton. I booked a room at the Times Square property and wanted to prepay. OK now I'm told I cannot prepay as there is no option, I need to call the hotel directly and get a Credit Card authorization form. I call the front desk and get transferred to the finance department. Unfortunately, no one answers the call. The message says to leave a message. They will respond within 48 hours. Not so easy as the next message says I cannot leave a message as the party is not taking messages. I call the front desk again and get immediately disconnected. I call back a third time and get connected directly to the finance department again to listen to the same recording. CUSTOMER SERVICE SUCKS!!! Why is it so hard to get a CC authorization form.

Absolutely awful experience dealing with this company. TLDR: Their app key stopped working and my wallet was sitting in the hotel room, wouldn't let me into my room because I had no ID to present them even though I ensured them they could see it the moment I could get inside. 2.5 hour process trying to get the front deck to help me get back into my room with seeming passive aggression from the employee, only for them to finally call security who had everything sorted and me back in my room in 5 minutes. 2000$ week long stay and this is how they will treat you. Complaints about my experience later via the company support basically resulted in a partial apology and a good riddance towards me.

We tried to change our one night reservation by one day due to family emergency. The day was available but Hilton would not help us. We were told this after 3 phone calls (the first 2 were disconnected mid conversation) multiple transfers to different phone reps and about one hour total of time on the phone. Hilton does NOT truly value their customers...unless it's convenient and profitable for them.

I met Mr. Paul ** at the front desk and he was very polite and courteous. Every time that I'm at that property, he makes sure that all of my needs are met. I stay at lots of hotel and I really like when the front desk agent show their willingness to assist with professionalism. Great Job Mr. Paul and each time that I stay at that property I will look for you.

Positive aspects of Hilton at Florence, South Carolina I-95L:

Unfortunately, my truck was stolen from the property’s parking lot during my stay this month. The hotel advertises onsite security, but no guard was present or visible when the theft occurred. I had parked in a front, well-lit area directly in view of the building. To make matters worse, the property has no security cameras to monitor the parking area or assist with investigations. This experience left me feeling unsafe and unsupported. I strongly recommend potential guests exercise extreme caution when staying here, especially if parking a vehicle overnight. Consider alternative accommodations with better security measures.

I arrived after midnight at Hilton Canopy Columbus and called the front desk for parking instructions. The night clerk, Stacia, did not provide clear or usable directions. When I asked for clarification to avoid parking incorrectly, she hung up on me in the middle of the call. When I later arrived at the front desk, the situation worsened. She told me she had the authority to deny my check-in, even though I was already checked in with a confirmed reservation. She then made me wait for an extended period, claiming she could not issue a room key, while refusing to switch computers, call a supervisor, or seek help from anyone else.

Awful hotels and they are always rude if you try to get an early check-in. I don’t understand why that would be something to get aggravated about but I guess it is somehow an issue for this hotel chain.

I had plans to stay at a Hilton both this spring and this summer, but refuse to book at a hotel they cater to ice agents. We need to be safe when we travel and right next door to armed thugs is not safe!! Be better, Hilton!!

We recently stayed at Hampton inn by Hilton in Yonkers NY. The room was clean and comfortable, the air conditioner- heating was very quiet and the staff were all kind and helpful. However, we were very disappointed to see that the windows were sealed giving us no possibility to open for fresh air in the room. This is unacceptable, unhealthy and should be against the health regulations. Please allow the windows to open (at least a few inches). Also, we recommend that you install hand held shower heads in all bathrooms for easy and convenient washing. Having the water running from top is a primitive and not convenient way. Please also note that in Europe these features are standard. Thank you for your consideration.

I will NEVER use Hilton Hotels again due to their decision to block ICE. You have lost a lot of customers due to word of mouth. You are disgusting! It is unbelievable that you would even consider this to be a good company decision!

I am canceling membership in Hilton Honors and refuse to stay at Hilton in the future. The policies of the Hilton group are not aligned with my beliefs. Allowing Kidnappers and Thugs to stay in Hilton hotels will not be a viable option for business.

This company supports the rounding up and kidnapping of immigrants and American citizens and let go a location that had no choice but to refuse service to disruptive guests. I will never ever do business with a Hilton affiliated business moving forward.

Just a terrible experience. Hotel hallways smelt like a sewer and was coming into the room. Staff was rude and breakfast was gross. Don't often write reviews but after seeing what they are doing to government workers, I had to give my negative experience. Maybe they should start investigating the background of all their guests. Might not smell so bad.

We stayed at the Hoffman Hotel in El Jebel, Colorado and we're absolutely shocked at the way management handled a potential security situation after a particular housekeeper repeatedly entered our room unannounced. We stayed here on eight separate occasions between October and December 2025. On five different occasions a housekeeper entered our room unannounced and repeatedly tried to get in even with the inside lock engaged. We immediately notified the front desk on each occasion and assumed something would be done about the situation.

Before I begin, let me establish my Hilton résumé. I’ve been a Hilton Diamond Member and Hilton Honors AMEX cardholder since 2017. I’ve stayed at Hilton properties more times than I can count—let’s conservatively call this my 2,000th stay. I’ve recruited countless people to Hilton Honors. This is also my first bad review ever. Unfortunately, it was… memorable.

Parent of an 18-year-old who had challenges on a flight. Had to get him a room at Lovefield Hilton home two suites. I call ahead of time, make sure it’s OK for an 18-year-old to book in due to flight challenges. I pay for the flight, or I pay for the room. She assures me, "No problem." He goes to check in. They decline because he’s 18!

Frustrating Experience with Hilton Honors Login - Unhelpful Customer Service. Rating: 1/5 stars. I’m extremely disappointed with my experience trying to access my Hilton Honors account. I haven’t stayed with Hilton in a long time, and I forgot the email address I used to sign up. Here’s the kitch: they have my phone number and name on file, but their system requires an exact email match to retrieve my member ID. I’ve reached out via chat and phone, explaining my situation, but the representatives couldn’t assist me beyond suggesting I try guessing the email. It feels like a major oversight that they can’t verify me with the info they already have. For a loyalty program meant to reward customers, this is unnecessarily rigid and frustrating. Until they improve this process, I’ll be taking my business elsewhere. Would not recommend if you value your sanity. 😤

I recently stayed at the Embassy Suites in Boston, Massachusetts, and had an outstanding experience from start to finish. The entire property was spotless and very well maintained, which made the stay feel comfortable and welcoming. The food was excellent—fresh, flavorful, and far better than what you usually expect from a hotel. Every meal was enjoyable.

I have been staying at The Hampton, 8 nights a year for the past 8 years. I was an Hilton Honors member, Silver Status. This past year I stayed 2 nights and my Silver Status was cancelled and all my previous points accumulated were deleted. According to the website, you must have stayed at least once in the past 24 months…which I have met but was still cancelled….. I phoned Hilton's customer service and the representative was also clueless on how their honor membership works…. She was as frustrated as I trying to make sense of their Honor program…. What an unorganized mess!