Hertz Reviews

Beware of Hertz Rental at Dublin airport Ireland. Booked a car in May 2014 and was quoted $441.00 for 13 days. Given a reference number which I accessed while talking with the rep from their 1-800 number and questioned a charge of an additional $549.00 for insurance. She assured me that the charge was a yearly amount and was prorated for my 13 days and the $441.00 was all I would pay. I, stupidly, did not print out the reference number page or ask for an email confirmation.

I was mislead by the sales person about the Fuel Purchase plan and was charged way more than what I was told. I had a reservation to rent a car from Hertz location in Elizabethtown, KY. First of all, my car was unavailable and I had to wait close to an hour for them to prep my car and refuel it. I dealt with it without complaining. The sales lady offered me the fuel purchase plan. I confirmed with her that I will be charged at $3.22/gal only for the fuel I used. Not a full tank of fuel. So I returned my rental at Louisville International Airport and I get charged $58.76. I have pictures from the car instrument gauge showing how much I used. How is this possible?

Dealing with Hertz Claims and damage adjusters has been nothing short of a nightmare. It's taken over a month for them to review and sort out a file claim for a Hertz driver with full coverage that hit me - even after I was found 0% at fault. The office in Park Ridge, NJ is horrible. After numerous calls and requests for updates, nothing has happened and it's a constant struggle. I will never rent from hertz and hope to never have to deal with them again.

In June 2014 we hired a car from Hertz London office, returning the car in good condition in July 2014 then flying to the USA. While in the USA I checked my credit card charges and found I had been charged by Hertz 107 pounds for a congestion charge while driving out of their London shop when we picked up the car. I since have been charged by Hertz again for the same thing when I returned the car to their London shop another 107 pounds.

My husband and I recently reserved a car from Hertz and when we tried to pick it up, we were told that there were no cars available. It was almost closing time on Saturday so there were no other places open that we could get to in time. The worst part is that there were 7 other customers that left without cars also - all of them had reservation confirmation numbers. The employees just said that they didn't have any cars and took no responsibility for the problem. I contacted Hertz Company at that time and again later, and they told me they would look into it and get back to me, but I have yet to hear anything from them. I overheard one lady that day say that this was the second time they had done that to her. Well, it won't happen to us again because we will never use Hertz again unless someone convinces me that they actually care or take responsibility for their mistakes.

I reserved my car with Hertz at the same time I booked our airfare to Orlando for vacation. I put that my husband and I both would be the drivers. I paid with our joint debit account Visa card. When we arrived in Orlando to pick up the prepaid car, I was told since the (Discover) credit card we chose to take for vacation was not in MY name but my husband's we could NOT use this card. I didn't have enough money in my regular checking account on debit to cover the deposit and they refused to write up the contract in my husband's name because I reserved it with a third party company who did NOT put my husband's name in as the Primary and cardholder.

We rented a car from Hertz in Seattle and returned the car in perfect condition to the Vancouver, British Columbia Airport, as previously agreed with Hertz, 10 days later. We then flew back to New York. Since then, we have been getting daily automated phone calls from Hertz alleging that the car was not returned, threatening legal action and not leaving a possible contact number. We have called multiple phone numbers at Hertz, including the Vancouver office. We have encountered only automated voices, or people who took no responsibility, did not give us their name or location, failed to connect us to a supervisor and of course failed to solve the problem. We continue to get these nasty automated calls. What to do? The ugly side of corporate anonymous business.

Please save yourself the agony and run as far away from this rental company as you can! I am soon to be an ex gold card member, as this company has the worst customer service I have ever experienced in my life. It would take a book to get through my saga on how inept hertz is, but I will try to keep it short (and this was from just one rental experience).

Hertz gave me the OPTION of returning the car empty and be charged for a full tank of gas, or return the car gas tank "full" and be charged nothing for gas. I returned the car with a full tank and told the Hertz attendant. When I reviewed my charges the next day, I saw that I had been charged for a full tank of gas -- which they call a FPO charge. I guess this is a standard misleading policy as Hertz has a specific "gas issue" number to push when calling. And the Hertz representative was anything but polite. My wife and I have been Hertz Gold Club Members for many years using our Platinum American Express Card for charges. We will never use Hertz again.

Went to Hertz to pick up a rental on 9/3/2014. When I got there, the place was packed and such a small place. I proceeded to get in line. I notice that only two employees were working and yet they had four desks with computers that were not being used, yet many employees were there some to clean cars, some to move car, etc... Anyway, the manager is sitting in his office where you can clearly see he's doing nothing and not come out to help. In the meantime, a woman is waiting so long for a car that she misses her appt. because of this behavior. She began to explain to me how she had been there 45 min earlier and was told her car would be ready in 15 min, but she told the employee she would give her 25 min to get it ready, yet when she got back, still no car.

My fiancé and I rented a car during our trip to San Francisco from Hertz at SFO. They were out of the cars that we had paid for, so we ended up getting a much nicer car at the same rate. The car was very nice, clean and reliable. We had no issues until after we returned the car. My fiancé flew out earlier in the day than I, and returned the car in the morning when he departed. My flight wasn't until 7:30 at night and around 11:30 I realized I had left my license and debit card in a compartment in the center console. I immediately started trying to call the rental location in hopes that the car had not yet been rented out, and I could retrieve my very important belongings.

Customers of Hertz Rental a car be wary of fueling up your rental car to full before return of vehicle. I had only $20 cash on me so when I fuel up the rental car by the airport before return it was about 95% full. Because the car was not returned completely filled with fuel I was charged additional $75.00 for gas. I could not believe this and was very mad. I even told the check in lady that I will go back to the gas station and fill in ($10 most) using my credit card but she would not let me as the bill was issued and contract closed. That was the most expensive tank of gas I ever purchased.

It is two months since I lodged a complaint with Hertz and not hearing back from them I now write this so that others can become aware of the dubious business practices of this company. Through my travel agent I booked two rental cars with Hertz in Ireland. Car number 1 was a 3 day rental to be picked up at Shannon Airport, Ireland and dropped off at the Cork Airport, Ireland. According to the travel agent there was to be no drop fee and the cost was US$168, this included insurance. The US$168 was paid to my travel agent here in the US. When I went to the Hertz counter at the Shannon airport to pick up the car, I presented the coupons issued to me by my travel agent and in turn was asked for my credit card which I unwittingly handed over. Next I am presented with an invoice to sign for added insurance and a one way drop fee. The charge was in Euros and then the amount was converted to US$s at this point of sale using an arbitrary exchange rate plus a conversion charge of 2.75%! This calculated to be an added charge of US$257.41.

Hertz company took £1000 from my bank account, leaving me in the red and without funds for a week. They said they didn't take money out but had an "earmark" it, which has the same effect. I told them there was not enough in the account, but they ignored that. I trusted what they said and they lied about what they were doing and took my money for their own purposes. I didn't realize what they were doing and was left stranded in the middle of London with no way to get home as my bank card wouldn't work... Have spoken to the company 3 times, but they could go nothing. Policy kicks in... Spoke to my bank, who were actually supportive and offered to cover the overdraft fees. I cannot believe this happens. I was fleeced by my own country people! Business acumen has just been redefined...

Even though I was in an accident and my insurance company is paying for the rental of a vehicle, Hertz won't rent to them because I don't have a credit card.

I rent a Hertz car just to go to a very special NFL to see the Titans and the Vikings. I was born and raised in Minnesota and now live in Tennessee, so I never get to see them play (wrong division). I got almost there and on the and it starts to rain and the wipers go but they're not touching the window (the heck). So I had to stop and wait for the rain to stop. I missed seeing my friends and their son. He plays for the Vikings (Adam Theilen) but I did get to see the Vikings win. But I had to sit by myself and missed out on everything. I am so disappointed and hurt! Thanks HERTZ!!!

I rented car from hertz at the Miami airport and had my infant daughter and wife with me. To make a long story short, I was staying in a gated community and I parked in a area which I was told I can park and the next morning it got towed. I went straight to the airport and talked to management there and they could not help me. The only lady that could was not there and was going to be back the next day. So I called her for the next 2 days and she (mayalei) never returned my calls. So on the third day I had to call 17 times in a row till she finally picked up. The rent a car company is the only one who can get the car if it is towed. So I was without a car for nearly 4 days till I was able to get another car. All at my expense while it sat in the tow yard till they decided to go and get it. Very Very Very poor customer service. Nobody wanted to help. I would never rent a car here even if it was for free. Horrible!! They ruined almost 4 days of my vacation.

I reserved a Hertz vehicle through Hotwire for $15.00 a day in Dallas, TX on July 2, 2014. When I arrived at the Hertz car rental to retrieve the vehicle, the Hertz computer system changed my rate to $26.83 a day. After bringing this to the agent's attention, he made the changes to reflect what I had reserved with Hotwire. Upon return of the vehicle at 4 a.m. on July 8th (the time of morning I return all of my vehicles when renting in Dallas, TX), the rate had changed from $15 back to $26.83. In addition to the increase for the daily rental, the extra day charge went from $30.00 a day to $53.00.

I used your company's services this weekend. I would like to start by saying that trying to communicate my frustrations and resolve this situation has been one of the worst experiences that I have had lately. My first issue is with the location at 225 s. Canal in Chicago, Illinois. The hertz associate that handled my reservation was rude, dismissive, and blatantly ignored me. She took personal phone calls and planned her lunch as opposed to assisting me. She neglected to add an additional day to my reservation when I asked her to, and I had to handle this myself.

I did not call Hertz to extend my car and they charged me an additional $1000. When I called to discuss, the customer service representative was rude and would not even consider reversing or adjusting my bill. They obviously do not care about future business and all I can say is "Renter Beware". I will never ever rent from Hertz or any of their affiliated companies again. I did not have this problem with Enterprise. They were obstinate and have just lost thousands of dollars from me for future rentals as well as rentals from our company. NEVER AGAIN!!!

Today I placed a call with Hertz's long-term rental department for a 3-month term. They quoted me a price of about $1,000.00 for the 3 months and they set up a pick up time at the Hertz rental location on Midway Rd in Addison, TX. When I arrived at the rental location, they quoted me a price of a little over $1,700.00. I tried calling the long-term rental # but they had already closed for the evening. I find this a despicable practice especially if you're stuck without an option (like being dropped off by a cab after setting up the deal over the phone). Fortunately for me, I could drive away.... Goodbye Hertz.... Oh yeah... I recorded the phone call and conversation I had with the rep at the rental location......AWKWARD.

I never authorized them to charge $33 to my credit card for Plate Pass. I have my own SunPass I use in Central Florida. I even went through cash lane to avoid using Plate Pass. This is robbery and a scam. We'll NEVER use Hertz again. It's been a month and no one has returned my emails or dealt with my complaints or taken me seriously. They tell you call Plate Pass then Plate Pass tells you to go their website. Go to Plate Pass to get a refund. That's a joke. Nothing gets done. Do Not Use Hertz.

Had always heard that Hertz was the Number 1 Car Company: obviously an urban myth. 5 months ago, I had prepaid for a car for 10 days at the Philadelphia International Airport Hertz and they did not have a car, telling me that I would have to wait up to 24 hours to get one. This was after waiting 2 hrs in a line just to see a clerk. All of the customers were so angry, that all of the clerks just abandoned the office; not one Hertz employee was present. I then went to Avis and rented a car from them in 10 minutes, at lesser cost. It took me three months to get my money back from Hertz.

I rented a car in buffalo NY paid in advance. When I arrived I was informed they did not have a car for me and I would have to wait till they got on ready. 45 minutes later I was forced to pay for an upgrade so I could leave the airport because they didn't know when they would have a car for me. I should not have to pay for their mistake. The car should have been ready when I got there - it had been reserved in advance.

I was in a car accident and Hertz was to bring me a vehicle. They were over 2 hours late for drop off, and then they advised I only had a week to use the vehicle without a charge. Well a week isn't really enough time to get everything settled and get the insurance check, so we went around and around with that issue. They ended up letting me keep the car until the end of the month. I had advised them that they would have to pick it up. They said that wouldn't be an issue. They never showed up. I received a nasty voicemail and multiple text messages from the 'Overdue Department' 14 days after THEY were to pick it up.

Rented a car from hertz Redding downtown location on 16th street on August 15th 2014. I was flying from toronto to Sacramento and then driving to redding. I was told by the rep that I will get a shuttle from airport to the downtown location. On landing I inquired about the shuttle. Was told no shuttle service from the airport. It was 5 pm in the eve. I was anxious to reach Redding before dark. Took a cab to the hertz downtown location. It was very frustrating and as a result reached Redding after dark. Got a lil lost too. Not happy. I would appreciate a response ASAP.

I rented from Hertz to go out of town to visit family. I paid upfront for the car online to receive a discount. When I went to pick up the car, the man gave me the keys and sent me on my way, not mentioning a $200 deposit. That was not the problem. The problem is the day I had selected to return the car, the location I picked my car up from was not even open. I called customer care and was advised I could not return the car at another location. I took the car back the very next day, full. The woman told me the $200 deposit would release at midnight. It did not. I was charged an additional $112+.

I was rear-ended back in January and when I put car in shop, they contacted Hertz and set up rental car. Months later, I got a bill for 78 dollars and was told by my attorney, even though I wasn't at fault and could recover funds later in settlement. I contacted Hertz and told them to go ahead and draft the funds and gave them my debit card number to do so. A month later, I received a bill from Hertz for $313.00. I contacted my insurance company and they said to send to them and they would take care of it. I sent the bill onto my insurance and didn't give it another thought.

I rented an economy size car from August 7 - 11, 2014 from the Philadelphia airport. I did so online with priceline and paid $7 a day which totaled $94.24 which was prepaid. I get to Hertz at about 10am to wait in line for 45 minutes because there was only one person working the counter and she was trying to work the counter and kiosks. When it was my turn, I explained to the woman that I would be probably 2 hours later returning the vehicle and asked if that would be a problem. She told me "as long as it is not after 3 you should be fine and worst case scenario you will be charged what you are paying for an additional day plus taxes". I was fine with that, so we proceeded to check out and all was well after placing the $200 hold on my card.

Unfortunately for me, my insurance company uses Hertz Rental Car. My luck is that the Studio City branch is closest to me. I say, unfortunately, because the customer service in this location has much to work on. I was attempting to rent a car with Josh, who was actually very nice, however, ** (avoid getting him as your agent is my recommendation) made my experience a nightmare. He was absolutely no help, was arrogant in nature, and worst of all made no attempt to resolve the issue I was having. Even more annoying is that I am now stuck without a car till tomorrow, thanks to his negligent attitude!

On July 11, 2014 I reserved an intermediate car online for 10 days which said Toyota Corolla or equivalent. I went to pick up the car & ended up with a Nissan Versa which had no room to load everything we were taking on vacation but I had to make it work because that's the only car they had & we were leaving that night. I was told that it's corporate's fault that the car I thought I was getting wasn't there because corporate makes the reservations online but don't make sure the locations have those cars for the customers when they show up to pick up the rentals & their employees also agreed that Versa was not equivalent to what I reserved. I was told I could go to any Hertz location to swap the car for what I had reserved.

I rented a car from Firefly Car Rental online. It is located at the Orlando Airport and I did notice that it was right next to the Hertz Car Rental and wondered if it was, indeed, a Hertz affiliate. Maybe not, but as I read other stories regarding the Hertz Car Rental Plate Pass ripoff reports, Firefly Car Rental has done the same to me, as like Hertz. I checked my American Express card statement and saw two charges on my account for PlatePass Firefly To Scottsdale AZ American Traffic Solution Toll & Bridge Fee. I knew we had paid all tolls since we had to stop at the manned toll booths to pay when driving to Miami from Orlando. Therefore, I wondered what the charge was for and tried to get it resolved by the credit card company, but no luck. It appears that Plate Pass, doing business as American Traffic Solution is tied up with the car rental companies like an enforcement office of the sheriff or police department that issues citations for ignoring road laws.

I booked a car online, arrived at the Hertz desk to collect the car but they had no record of such. I received no email confirmation of the booking (via Ryanair), searched several times back on the website, on emails etc. NO confirmation, no reservation number, etc. Thus I had just my Ryanair boarding pass to confirm my name along with relevant driving documents. One is charged for what appears to be 'no show', but they are responsible for 'no show' and ruined our holiday. DON'T book any vehicle from Hertz, their administration is greatly lacking, and are effectively 'thieves'!

I got recommended reviews from AAA, after I got my car stolen and recovered. Spent over an hour and 40 minutes in Fairfield North Texas Street California at Hertz. Never finished getting a vehicle to rent through AAA that day..that was on a Friday. Saturday, I called ahead of time and asked to rent a vehicle, even a specific vehicle on the interest I was going to look on purchasing this vehicle type. Over the phone, I was told I could if it was there. It was. I waited again 50 minutes line. There is one person behind the counter. The phone never stopped ringing. He helped answered every question over the phone and left us standing in line same as the day before. Finally it's my turn and I was told what I was going to rent, not the vehicle I wanted. Bad service, bad service, bad service. So I spent almost 3 hours or over 3 hours to get a vehicle and I spent whatever they charged my insurance to get the vehicle I got stuck with. How's that for a bad, crappy, long, drawn out service?

I went for a business trip to Europe and rented a car from Sixt as usual (I am a frequent traveler) to be returned on the 13th as I intended to fly back home same day but for urgent matter I had to stay for another day but Sixt didn't have any available cars. So I searched the internet and found a good deal at Hertz and since the hotel is in the airport I decided to reserve the car from the office at terminal 1 (beside the hotel). I went to Hertz to try them for the first time and it was a great mistake. 11:50AM I met **, your agent at the office (CDG Terminal 1 Airport FRANCE) and asked him about the rate to rent economy car for 1 day and I requested to have extra 30 mins as an exception. He approved and gave me the exception to have this 30 mins and gave me the rate.

After I spent more than 500 AUD for more than a week renting cars from Hertz, I received an administration fee (fine) of 35 AUD (equal or more as a full day rental) because of a speeding violation (which I paid to the traffic police). This company does not make money from renting cars; it makes from selling you 4 different kinds of insurance at rates 4-5 times higher than they really cost, of selling you prepaid fuel (which is impossible to spend it all) and all kinds of expensive add-ons (GPS, baby seats). I am sure that they are very happy if you have an accident, because they make money on it too. When you rent a car (before actually) go online and buy yourself an insurance for a rental vehicle (or for your trip, including rental) from an insurance company; it costs 4-5 times less than at the car rental company and it provides you with similar cover. Never rent from Hertz again.

I rented a van from hertz of lynnwood wa for a week. When I started driving the van it shows on the odometer "oil change". So I’m curious. I personally open the hood and I was shocked!! The engine is so dirty.. So pull out the oil dip stick and the oil was totally black!! So I called them and tell them I'm willing to change the oil and refund the cost and they say not guarantee that I will get a refund. That suck. I just don't want to be stranded in the road because of that.. So I still do it for the sake of my vacation trip.. I will never recommend this Hertz rental to anyone especially the hertz people from Lynnwood washington..

I have been waiting now for nearly 3 months for Hertz to compensate me for an accident involving one of their rental customers who was "at fault". The Hertz rental customer "tail ended" me at a stop light 3 months ago. The first 2 months, I never spoke to the claims person who handled it, only receiving one "call back" with a voicemail. I finally had to report this lack of responsibility to (I believe) someone in corporate. The accident was in May, and it is now August. Yet still, I have received no compensation for the damages to my car. Has anyone else received this type of treatment? Will I ever get paid? Cause I'm still waiting....

Hertz has been going downhill with their customer service care and reservation personnel fast. First, all reservation calls go straight to the Philippines! Broken English and miscommunication is what you get for your money! I have been a Gold member for years and am just disgusted with the way I have been treated and spoken to by their "customer care management team". Not only did the Philippines representative over charge me, but then to boot, no one in the entire Hertz company can help me. From what they say, my reservation cannot be changed or corrected by anyone in the Hertz consumer affairs, or in any dept. for that manner which by the way is another joke! After many hours and transferred calls, I ended up in the same position: Over charged and completely frustrated! And get this, when I spoke with their customer care management, she spoke to me in a tone like I was begging for something free! Thanks Hertz for nothing!

I got a Car for Business trip. When I got the Car, it was Dirty. Stains all over Car. Kept it for a Week. Had serious Issues with Billing. I get the Final Bill, they Charged me $100 for Cleaning. He said the Car did Smell of Cigarettes. I don't smoke. This is a Bad way to do Business for a Huge Company. After I got the Receipt they said they would look into it and Nothing. This is Ridiculous. For the Price I Paid for the Car, get a Dirty Car and Pay Full Price. It was Just Nasty and No other Cars to choose from at All.

I received a vehicle on Monday 8/4/2012 and at first, I was content. Cute little Nissan Sentra. Now I can not tell you the vehicle is good or not, but I can not recommend the vehicle either due to very poor care taken of the vehicle. The brakes SHAKE when pressed to slowly stop. You have to SLAM on the breaks to avoid the shaking. In the rain, don't even bother using the windshield wipers because it smears and your vision is even worse. Slipping and sliding around on the road really makes me feel safe as well.

Rented a van from Hertz at the Atlanta, Ga. airport on July 18, 2014 going on a family trip going to Warner Robbins, Ga. We rented a van at approximately 2 p.m. that afternoon at the airport. We proceeded to drive on the highway en route to our destination. We began hearing a noise similar to having a flat tire. We pulled off on Exit 46 into the nearest gas station. When exiting the vehicle, we looked around the vehicle only to notice on the right of the passenger side one of the tires only had one lug/nut and it was nearly off of the tire!! Naturally, we were angry at the fact they would rent this vehicle and secondly, we were counting our blessings realizing this could have been a tragic situation had we not stopped to check things out.

I rented a vehicle from them and turned it in back on July 27, 2014. Deposit refunds are supposed to take up to a week. It has now been two weeks and I have yet to be refunded my deposit after speaking to 2 separate customer service individuals who informed me it would be completed in 2-3 days (that was over a week ago). Customer service was less than helpful.

I bought a vacation package thru Orbitz that included airfare, hotel, and car rental. However when I rented the car at LAX, Hertz charged my account $177 for a 3-day rental for a dirty stinky Chevy Malibu with 40k miles. When I called Orbitz to complain that I already paid for the car rental when I paid for the vacation package, they conferenced Hertz customer service agent who refused to refund my credit card. I think it's a scam. I will never use Hertz or Orbitz.

After renting every week for six months last year, I was denied rental privileges two weeks ago. I had to find this out when I was humiliated at BWI Airport in Baltimore, Maryland. I have a Business Rewards account with Hertz and I am a Gold Plus member. I accumulated two weeks of free days that now I cannot use. The reason? My credit score. Now, I can understand this if Hertz was telling the truth. My credit score improved from last year and I have no charge cards. I used a debit/credit card last year that was Visa at another bank. Now I have a MasterCard debit/credit card at a highly reputable bank.

The customer service left much to be desired from the very beginning. I got a call that I would need to pick up at a different location on the initial rental due to a staffing/delivery issue. In all honestly, these kinds of issues should be kept behind the scenes. When I picked up the van, I paid the $32 for gas so that I wouldn't have to fill up if I wasn't able to get to the gas station. When I got the van, it had 1/2 a tank of gas and so when I returned it, I made sure it had a 1/2 a tank. I was still charged the $32.

I have rented from Hertz in numerous locations throughout the eastern half of the US. Usually get good vehicles & don't have a problem. Well fast forward 10 rentals to July 2014. My car is hit by an idiot that speaks no English, can’t read road signs & so on. So my insurance company chose Hertz. Since I had good experiences with Hertz in the past I said fine. I go check out the rental car with no problem. I'm driving around for a wk or so. On the 8th day I get an angry voicemail to call some guy "**". Since I checked car out over a weekend my ins agent was closed so the "Loss Damage Waiver" (which is optional to begin with) didn't get added. So what I usually decline it anyway. This guy continued to act like the rental car personally belonged to him!

I recently had a horrible experience w/ Hertz @ LAX location - July 19, 2014. I made arrangements over the phone, July 13. Operator took my info, gave me a good rate. I was traveling to LA to take care of a sick relative and had mentioned that my nephew worked for Hertz. She set everything up according to what she said was the family rate, 12.99 for the two-day weekend, 24.99 for the next two days, but if I need it for the week it would be $292.

Rented Hertz car and was send to a location that did not exist anymore. That location has been another rental car company for a long time and of course my car was not there and I ended up having to rent a car in that location from Enterprise for 80 dollars a day. After I called them was even worse some customer care really did not care, and after 1 hr on the phone I talk to a supervisor? Which did care less and was implying that he "did not understand why I was saying that this Hertz location did not exist when it did exist in his computer?? (This is supposed to be a supervisor) And I explain to him slowly that I was in front of the location and the desk person told me it used to be Hertz years ago and now was Enterprise. 2 more people were there to pick cars from Hertz!!! Never again. I’m putting a complaint in the BBB Monday morning.

I booked a Hertz reservation through AAA website. In the process, I was asked and gave my Hertz Gold # 1 membership number. After booking the reservation, I called Hertz on the phone just to confirm that I did indeed have a reservation. All was good until I showed up at BWI Airport in Maryland. When I arrived, my name was not on the big board, so I got on line to find out what happened.

This was the first time we used Hertz. Enterprise is far more superior in every aspect. The car looked like it was 20 years old and it was a 2013. Scratches, dents and body work needed to be done. The car was filthy inside and out. I had to clean the front window because the washer fluid couldn't remove the bird droppings that were obviously baked on. The inside was thick with a mixture of cigarette smoke, pollen and smudges from previous drivers that tried to wipe the window clean with their hand. There was severe damage to the wheel, well that was not noted on the paper work.

Plate Pass - Same story... Hertz charged me $32 to cross the Golden Gate Bridge. Had the dimwits at the counter told us there were no cash lanes, we would have gone another way. We are used to EZ Pass. There are always cash lanes. I now continually bombard Mark P. Frissora, CEO of Hertz Holdings, with snotty letters asking for my $25 bucks back. I bet if he got a lot of similar letters, they would rethink this $$$$$$$$$ practice.

Hertz website has locations listed that are not there. I made a reservation online at the direction of my insurance company - they told me they contact Hertz and I could get a car there. I made a reservation at the location the insurance told me to - and the next day when I wanted to modify the reservation - it told me to phone a different location. Turns out the place where I had my reservation was gone. The guy who answered the phone from the other location just forwards the office phone to his cell and is never in the office - he always says "I 'm not near the computer" to check on anything or do anything for you. Long story short, they were never at the one location in my area nor do they answer the phone or help in anyway. They don't want your business and they don't care who knows, they don't care.

Probably the worst customer service at Orlando MCO that I have experienced ever. Rudest representative ever. After an hour wait in line, greeted, "are you here to cuss me out like everyone else"? Ridiculous.

The worst customer service ever!!!! I rented car in Gold service. They double rented my car to someone else, so when I arrived someone else's name was on sign, in my space number given to me in confirmation email on sign, and no car for me. I had to wait 40 minutes for a car. Then day before I was to return car, I get emailed a bill for a different car that was returned at Ft Lauderdale airport where I rented mine. But it is a car I did not ever have, I still have my rental car. I called billing department, waited 5 minutes on hold and then talked to Andrea who put me on hold again and I was disconnected. Then I called back, waited 5 minutes for an attendant again for the second time. This time I got Ed who was a total Idiot. He says I have to call the branch and he can't help me, yet this is the number listed on bill for billing inquiries. He says he is going to transfer the call to the Ft Lauderdale location where I would have to leave a message for help with my problem. Unbelievable!!

I hire automatic car for 10 days in UK to pick up in Morocco Fez July 2014. I paid £350 when I called Hertz the first time to hire the car. They make the booking and paid the money for automatic before pick up date. I found out they charge me twice on my credit card. I called them, they refund one payment. Not even an apology at all. Then I ask them to make sure it's automatic. They keep saying, 'No problem. When you get to Morocco, you will get automatic.' I even ask them to confirm it with Morocco branch and they say, yes it's been confirm.

My husband travels quite often and liked to use Hertz for his car rentals. However, after the last experience we will not be using them again. He reserved the vehicle online, as he always does, and put it to his credit card. A receipt was emailed showing a balance of $184.63 and it showed a discount of -283.03, so we paid the $184.63 as it showed the amount due and went on our way. When our credit card bill arrived it showed both the $184.63 and the $283.03 billed to our account. After calling several times to Hertz with the customer service people not being able to explain to us what the charge was and they just kept hanging up we disputed the charge with our credit card company.

They charge your card the amount owed plus $200.00 for deposit?? That's fine. Money is taken out till you return the car. That's fine. I drop it off, she charges my card again the amount owed and that hits my account also. They don't reverse the original charge and therefore screw my account up majorly. I need that money. Try to call and there is no one to talk to. They suck. I would never ever rent a car through them again! I've had rentals before and have never gone through this before. I am pretty pissed off!

Our family rented a van from Hertz GR airport for a trip to Yellowstone National Park on July 3rd. Two hours after we drove on the road, the orange light was on. We called Hertz tech service. They told us it was just low air on the tire(s) and suggested us to find a gas station to fill it up. It turned out it was not as easy as it sounds. Our first day trip was 12 hours drive. Due the tire issue, we wasted almost two more hours to deal with it by finding the station that has a good facilities to fill the air and measurement, and test which tire was the problem (right back tire). When we arrived Cody, Wyoming, the orange light was on again. We filled it and continued our trip into the Yellowstone National Park.

During July 2014, we rented a car from Hertz on St. Thomas, US VI at the airport. We returned the car on time and in the same condition we received it. The check-in and check-out experience was uneventful, and the people were very professional. The problem arises when we realize that I left our camera between the front seats of the car. Because of the time of arrival of our flight, I waited until the next day to contact Hertz. The "lost and found" section on their website does not even list the location, and instructs people to contact the location directly. I tried multiple times the following day and could not get anyone to answer the phone.

I rented an SUV from Hertz in Knoxville, Tennessee at the Tyson McGhee Airport. I was shocked that the SUV given to me were absolutely bald. 2 of the tires were completely bald in the back and the two tires in the front were in marginal condition. I took a picture of the bald tire and I hope I can upload it here in this consumer review forum. Anyone that wants a copy of this picture, contact me at ** and I will send it to you. I talked to customer service and they were snobby about it and not apologetic at all. I wasted an hour of my time because I had to be given another vehicle. I told them I will feel really bad if they rent out that same vehicle to some poor unsuspecting victim but one lady assured me that they will "ticket the car". I don’t really believe her because if they were even the least bit concerned then Hertz employees would NEVER have passed inspection for this car to be rented out. I am shocked and appalled.

We rented a car from Hertz on July 3 in Frankfurt and returned it on July 13 in Fussen, Germany. We choose Hertz as it was an international company and we felt we would receive good service from them. We had our hotel call the Hertz company in Fussen to ask about drop off. The gentleman told us to leave the vehicle at the hotel and he would pick it up. We thought this was great service and proceeded to top the car off with gas and clean out our items. We parked the car in the secure, underground garage and then caught our train to Munich. Upon arriving home, I received an invoice from Hertz that included a damage charge of 797.25Euro. When we left the vehicle, there was no damage and I can confirm that as I took pictures of the vehicle in the garage where we left it.

I have used many car hire companies over the years in the US, Europe, Asia and Australasia but Hertz have to be one of the worst. I have used Hertz in Australia and found them to be reasonable but more recently I used them in the UK as they were the most competitive on price but it seems that is just a ploy. I recently arranged a hire vehicle for 2 wks. in the UK and booked an estate car, Mondeo, Passat or similar. When I arrived they presented me with a Mercedes Saloon which I promptly refused as it would not accommodate all our luggage, hence why I ordered an estate car. I have been traveling with a family for 15 yrs now so I know what vehicle I need.

Flew into MN airport and had Hertz rental reservations. Stood in line with 25 other parties waiting to get a rental and 1 person working the counter. After 5 of these parties had been helped, the person working the counter just left leaving all of us standing there for 40 minutes wondering what was going on to be told by another Hertz person (car parker) that the person working the counter had left to work in another part of the airport. There was NOTHING said by the person working the counter to indicate that she was leaving. We were advised to go to the other side of the airport to get our rental which was about a mile to walk and a shuttle to take while juggling our luggage. We then stood in line again to get the rental. We did complain to the person working the desk and got no sympathy. I did call the 800 line 3 times and was cut off each time. It took over 2 1/2 hours to get our rental. HORRIBLE, HORRIBLE, HORRIBLE CUSTOMER SERVICE.

We rented a car in May for trip to Colorado Springs for my grandson's graduation. There is a toll road for a short distance between Denver and CS. The rental car came with an e-z pass and we were told it would be billed to our credit card. No mention of a surcharge was made. I just got a bill for $35.95 for the toll road. The normal charge is $3.50. That is a charge of 250% for the round trip. This is outrageous. And I have complained to them and I am trying to contact as many public forums as I can.

We are from Europe and travel nearly every year to the states. This time we decided to take a Hertz car as they have a good reputation in Europe. But Never again Hertz Rental Car at LAX Airport... We arrived at about midnight at LAX Airport and had to wait for about 30-40 minutes for the Hertz shuttle bus. In the meantime all the other shuttle buses (Avis, Alamo, etc.) passed 3-4 times while we were waiting. Then at Hertz station a crowd of about 10 people was waiting in front of the counters. At the counters 4 Hertz employees - two of them hanging in their chairs with clients at the counter, one employee 'just for decoration' and one who seemed to be more or less a little motivated to work. But the crowd didn't get smaller. The clients were just standing and waiting in the front of the counter. Don’t know what the employees did but it took them between 30-45 minutes for 1 client. And they were so unmotivated. Then two of them disappeared for a coffee break or whatever. After endless waiting we finally got our car. It took also about half an hour at the counter... Never again Hertz!!!!

When I prepay a car reservation it is because I am counting on that vehicle. My family and I had a reunion in Jacksonville and needed to drive from Miami which was at a minimum a six hour drive. Reservation was prepaid three weeks in advance.

This was the first time that I rent a car ever. I went on Hotwire since they have affordable prices. I added the insurance through Hotwire. My rental at Hertz was due at 3:30. When I showed up, they said I had to wait 45min. The Hertz rep said I needed $200.00 deposit because the insurance from Hotwire did not apply to them. Remember this is my first time renting a car so I didn't know and Hotwire didn't notify me of that.

The rental car office was so chaotic. The wait line for a RESERVED car was 1 1/2 hours. The length of each rental was long due to the agent's obligation to give the insistent, obnoxious long-winded SALES TALK re. upgrades, gas payment, coverage, etc, etc., etc. Our agent was soft spoken so hearing him was difficult due to the din behind us created by the long wait line. They couldn't accommodate the requested size of car and so surprise (!) we had to upgrade. Thus the cost was far beyond the $15 per day quoted cost when taxes. fees, etc. were added on.

We wish to bring an official complaint and claim compensation from Hertz for all the harassment they have caused us since December 14 and still continuing to do so. They have falsely claimed a payment from us for which we have already paid. The agreement details are as follows: Agreement number: **, Rental period: Sept 28, 2013 to Oct 10, 2013 for Five days. Total value of rental agreement: $246.20.

We booked a car online with Hertz for pick up on July 17th to be returned on the 22nd. Upon picking up the car we began our journey. Ten miles in we had a flat. I drove 44 miles out of my way to exchange the car, after I changed the flat. Picked up the new car, a Toyota Camry - was a great ride, arrived early in Tampa July 19th. Returned the car and they wanted to charge me full price. I asked to speak to a manager which I did. I was informed that customer support was closed (7pm EST), therefore no adjustment could be made. I have called three times to speak to customer care and the location of the rental (Washington DC). No one was able to help. Bottom line I got charged 718.00 for a two and a half day rental. Never again. Hertz has no customer care.

I had a reservation arrived and there were no cars and the agent could not even tell me when a car would be available after taking a 40 dollar cab to the Puyallup Wa Hertz office. This has happened to other people, do not rent from these people.

I rented a car in 2010 from Hertz. I went to NY City for a week. When I was in the Bronx, I parked in an area that had a Muni Meter. I paid for my parking but I placed the receipt upside down on the dash (I have used other Muni Metered parking and they have bar codes on either side of the receipt so that the meter maids can read it regardless of the orientation, not so with the NY meters). When I returned to the car, I had a $35 parking ticket. No problem there as I did pay. I contested the ticket thru the mail and received a notice that my case was scheduled for a later date.

I reserved a mid-size SUV in February of 2014 for a trip in July. The price I was quoted online was $354.17; in fact it says "Amount Due at Counter". I show up in Orlando to get the mid-size SUV, and am stuck waiting for 2 hours in line. When I finally get to the counter I hand over the reservation, my license, and my AAA card. They don't have my mid-size SUV. I'm forced to get either a mini-van (unacceptable) or go with the full-size SUV. I said fine, but I'm still only paying what I was quoted as this trip was done on a budget with my family. I was told that I wouldn't be able to do that and I was basically screwed. So what should have been a mid-size SUV that cost $354.17 ended up being a full-size costing $627.65. Their customer service was a complete joke, completely unwilling to do anything to make this right. I will never, NEVER go near anything Hertz has to offer again.

I had reservation. No car when I got there. Told me they only have a cheaper car but they can't do anything because I signed up thru Priceline. I was willing to upgrade but the girl at the counter - nothing available. I take the little car that I paid a lot for, go into the back lot where the cars are. There are hundreds of cars there. I found the girl at the counter very unfriendly or helpful. I would never rent from Hertz again.

My insurance company, Sterling, is contracted with Hertz to provide Sterling customers with a rental car if their car is being repaired through an insurance claim. I dropped my car off to the repair shop on July 14, 2014 at 10:00 am. A Hertz rental car was supposed to be sitting there waiting for me. As soon as I show up, the repair shop's secretary, Christy, informs me that Hertz is about an hour behind. Ok, I can wait an hour. Then an hour later, Hertz calls again. This time they're going to be another hour and a half late. So, Christy offers me the option of her taking me home and then Hertz would, pick me up and get me a car from my home. Sure, sounds reasonable. Ok.

We booked and paid for a reservation through Priceline.com that Hertz accepted for our trip to Las Vegas for our daughter's wedding. When we got to the airport, we took the shuttle to the rent-a-car center to get our car. Hertz manager told us, and many others, that they were out of cars and there was nothing they could do about it unless you were a gold member. I couldn't believe it! I even heard a Hertz agent talking on the phone behind the counter asking someone, "What part of we don't have any cars don't you understand?" I called Hertz customer service while at the airport and he said he would get us a car and to keep my phone line open so that he could call me back asap. We've been home a week now and Hertz still hasn't called us back.

Even after having confirmed reservation, vehicle was not available at rental location. My reservation # **. Hertz representative was rude to me. I paid $100 booking fees and got email saying your reservation is confirmed. Even after making reservation, I called Rental location after making reservation, One week before reservation, and a day before reservation and it was assured vehicle will be available but did not gave us and gave no reason for vehicle unavailability.

Because I did not fully understand what I was agreeing to pay for, I was scammed out of $700.00! I ended up being charged for the highest amount of insurance coverage Hertz offers to their customers and had NO idea that is what I was agreeing to when I signed the contract! The really painful part is the Manager, Joy, seemed to be so nice... I found out that she gets commissions/bonus by talking people, like me, into something they do not need! How is it possible that the insurance piece of my 2-week rental could be DOUBLE the actual rental itself? WHAT A SCAM!

We rented a full sized car for Las Vegas online. When we reach Vegas, representative offered up gradation to SUV for only 10 dollar for whole trip, so we took it. Later on I found out, I got billed twice on my 2 different credit card with up gradation fee of 20$/day total 96$. Called helpline service and no response. I would never rent Hertz car and I recommend everyone not to rent a car from Hertz also.

Rented a car weeks in advance and use pay now option. Well I didn't get a car 'coz they didn't have one available and didn't bother to call to notify me. Instead I get there and still tell me, leave me your phone number and we'll call you. In about 30 min, we should have a car for you.. Well they never called. I had to call them and they didn't answer. Couldn't get rental from other rentals being it was a holiday.. So had to postpone my travels. But yet, car is turned in 30 min late, they sure do charge you for another day!!! So pay now option don't mean anything to them!!! Never again will I ever rent from them!!!!

Regarding Hertz Car Confirmation Number, **: I am writing on behalf of your Hertz customer, Terrence **, who recently traveled from Dallas, TX to Phoenix, AZ on June 16th. Upon his arrival he checked in at Hertz and went to car location M-30 to pick up his rental car only to find an empty parking slot. He had to go back into the building to get another vehicle assigned to him (a white Mustang). From the Hertz lot, Mr. ** drove to Chandler, AZ for a two-day business trip, which proved to be miserable. The air conditioning in the car was not working properly. The temperature on June 16th and 17th was well into the triple digits while he was driving throughout the day and by the time he got to his destinations he was extremely uncomfortable to say the least. The next day, when he returned the car he told the Hertz associate about the air conditioning problem. The associate verified it was not working and put a note on the window to fix it.

Booked a car in UK from Hertz. Got to Holland. They wanted extra insurance cover for 35 Euro per day. This would cover me if I got involved in an accident. As I have over 11 years no claims bonus with our own car insurance we felt this extra was not necessary. Parked up in large disable bay and when I returned, the car bumper was scratch. We informed Hertz and were told to report it to the police and get a report of them. On arriving back at the airport to hand back the car, the staff was not interested in the report, and told me to try to recover the loss through my credit card company. Their charge was 701 euros. The hire cost 141 euros as I don't think this is the right advice. I've contact the Lloyds Bank Credit Card Company but Hertz have not replied. This has been going on since 4 June. A scratch to the bumper in Holland would not be unusual considering the amount of bikes being parked anywhere. As this scratch was only on the bumper, this was beyond my control. Is this a scam because Hertz having trouble with their accounts? Share prices are dropping. Please assist. Do not Go to this company.

I had the misfortune of renting a car from your company on July 7th through AAA of Southern California Travel. Although the rate was the same as other car rental companies, I chose Hertz because of its reputation for excellence. Hertz failed to live up to its reputation for excellence. Your corporate location was disappointing. It was less than professional. The lot looked like a used Gypsy car lot, and the entrance was not clearly marked. There wasn't parking for dropping off customers. The office appearance was acceptable but not great. The location seemed junky - its Westchester County NY, a very affluent county.

I rented a car through my company and the bill should be directed to the company, not personally to me. I kept getting those calls from Hertz asking me to pay my bill. Of course I tried to call customer service which was a total waste of time. After several trials and wasting over 30 minutes over the phone, I never got the chance to speak to a human being. I had to send them an email, which took them forever to respond to and it was completely unhelpful. I had to contact my company to deal with them since I was so fed up. I am so dissatisfied and I do NOT recommend Hertz to anybody.

We have been a loyal customer of Hertz for the last TWO years!! We have never had an issue with them, until this past Monday. I purchased the refuel option, only because it was $3.38/gallon instead of $3.68/gallon, which came out to $60.00 and that exact amount was authorized on my card. When I returned the car, I returned it with a quarter tank of gas, thus giving me a refund of $15 bringing my refuel charge amount down to $45, or so the rep at the rental location told me. For some odd reason, the amount was put under "miscellaneous adjustments". And under fuel there is an charge of $54. Where this $54 is coming from I have NO IDEA. Called both the location I rented the car from and their 800# and was told the $54 would be refunded.

I will never used Hertz ever again. They didn't state anywhere in the receipt that they were going to charge me an extra $200 deposit so thank God my niece lived in the area because I didn't have it so she helped me out by putting it on her card. I was over a thousand miles away from home, don't you think that information is something you should ahead of time? Second, you couldn't drop the car off before or after hours. The location I used don't have something as simple as a Dropbox. Third, they charged me an extra $95 for using someone else's credit card stating that there were two drivers. They failed to mention that when they were taking my niece's money. NEVER AGAIN will I rent from this company. They don't realize the more people they screw over, the faster they'll go out of business.

My rental was towed in the middle of an Interstate. I had my family of 5 including a baby, so lots of items were left behind because we could get them all right there and then. According to the officer too dangerous. I informed Hertz about the situation. I contact the airport Lincoln, Nebraska office. They promise me a called back when they would have the vehicle back in their possession so like that I could get my things. In which include electronics and random things. I think a month went by and nothing. Of course then my credit card get charge with all this fees for this and that but I don't get that courtesy call back.

There was a recent consumer report here in Europe advising people to check carefully when returning cars and to take a time stamped photo of the dashboard showing the fuel gauge. I never thought Hertz in UK would try this scam on, but I was hit with a GBP 100 fuel charge recently after I had returned the car full. I am still trying to get the money refunded. I had to send them a copy of the refueling bill. Silence since then. I wish I had taken a photo of the fuel gauge. So my advice to everyone is to do this with every company.

I had a prepaid reservation to pick up at Newark airport. The first car they offered me was old, dirty and scratched. They exchanged for an old, cleaner car without major scratches. When driving on the highway to Boston, it shimmied so bad I went to a local office and exchanged it for another car - old with large urine and coffee stains which smelled to high heaven, and which often shook violently when starting from a full stop. I wasted a day driving to Logan airport where, I was promised, I would be given a better car. This latest, fourth car, seems to run well, except for a very loud noise coming out of its rear axle at speeds higher than 25MPH.

I booked an automatic car online of a guaranteed price. When I went to pick up, they downgraded my car and without refund!!! I sent emails to both Hong Kong and global office. No one reply. I spent 2 hours more for just verifying the booking. They charged me 57 euros higher by changing the car from automatic to manual in first place. We have no choice and need to go to Florence. They promised offer us for free full fuel about the compensation. So, we just accepted. However, when we returned the car. What a ridiculous they sent us the receipt for almost 300 euros without any explanations. We spent one more hour to go back to revise my bill. They even give many excuses to charge me higher. First is not full fuel, second is exceed return time!!!!! I was really disappointed, annoyed and angry about this company! Main point is, you cannot complain because they don't reply!!! We spent total 3 hours for having our right just not being charged double. Still no any apologize or reply email from HERTZ!!!

I had a prepaid car with Hertz rentals for $175.70 and when I was there, they told me a price of $220.99. I was in a hurry and paid it. When I looked it up on my laptop they had taken the prepaid deposit of $137.70. That was back in Jun 17, 2014. Called three times - still waiting for my money back. Still don't know why they switched me to a more expensive rate and they had no answers for me.

I recently picked up a rental car from Philadelphia Airport. Upon picking up the car, I showed the woman at the front desk free rental day coupons. I was told that I could use them but I would have to hang on to them and turn the coupons in when I returned the car. The woman said that the rental agency would need proof that I had the coupons so she could not apply them when picking up the car. Upon returning the car 2 days later I was told that the coupons could only be applied when booking the rental or when picking up the car. I explained that I was told by the woman at the pick up desk that I had to turn in the coupons upon returning the car. The woman I spoke with at the return desk called her manager (**) who then tried to call the desk where we picked up the car with "no answer."

I prepaid a van rental from Hertz (Cardiff Branch, Bessemer Road), 11 days before the pick-up date. This was confirmed by Hertz and the money was taken from my account. 3 days before the pick-up date, I received an e-mail from Hertz: Hello! We see you'll be visiting us soon. Your Reservation Details: Pick-up Location: Bessemer Road, Cardiff, CF11 8BA. Pick-up Date Fri, Jul 04, 2014 at 02:00 PM. Fine so far, but less than 24 hr before the time, I received another e-mail from Hertz: We've cancelled your reservation. Please retain cancellation number ** for your records. We hope you've had an enjoyable Hertz.com experience. Please let us know if we can do anything else for you today.

I hired a car from HERTZ from London Airport after a 23 hour flight from Melbourne. The car was dirty inside and out with numerous scratches and bumps. It had done more than 31000 kilometers. It was raining and I was tired so I accepted the car as it was. I returned the car in two weeks and was told that I had to pay for a 5cm scratch on a plastic bumper. I protested but was met with rudeness and indifference. I was charged nearly a thousand Aus dollars.

I booked via internet a van from Hertz - collecting it from Cardiff and returning to Glasgow Airport. The van was hired to clear my recently deceased mother's house and deliver the contents to my own home. I rented the van to coincide with the end of a holiday I was having in England. All was booked and looking good. Then I received an email saying the booking was cancelled two days before I was due to collect the van. I was dismayed as I had not cancelled the van.

On June 7, I rented a car from Hertz (through Auto Europe) in Milan, Italy. The car was only 3/4 full (of course) when I picked it up, but I couldn't find anyone to fill it up so I left. The car was well used, with 50,000 kilometers (30,000 miles) on it. I topped it off at the first highway gas station, putting in 10 liters (about 2.5 gallons) of unleaded fuel. Thirty-four hours later, it broke down on me and Hertz had it towed and made me wait 17 hours for a replacement rental car. When I returned that replacement car at the end of the week, they told me they were charging me $940 because I had put the wrong fuel in the first car! I told them I had photos (which I do) of the car showing there were no labels specifying another type of fuel. They didn't care. I asked them what type of fuel it was supposed to get. The agent said she didn't know but I had used the wrong one. When I asked for proof the repair had been done, she said no. When I refused to sign the new charge, she said, "No problem. We will charge it anyway and you can dispute it through your credit card company." That's what I'm in the process of doing, and it looks bad for me. Hertz is just coming up with new ways to rip us off.

I hired a car from Hertz Edinburgh Airport on 1 June 2014 and returned it 7 June. I did not hit any object during this time, nor did I hit any curb whilst parking. When I returned the car, the attendant went straight to the front LH wheel without so much as looking at the rest of the car and pointed to a small cut on the tyre wall (about 2-3 cm long and about 1 mm deep). He said I will be charged for a new tyre. I told him that I did not cause the damage to which his reply was "Do you have insurance?" I answered yes and he said "Don't worry then, it's not your problem".

We booked car to drive from LV to Dallas in 3 days. At Hertz LV we took upgrade of car including navigation. We drove of to 1st stop: Albuquerque but need to go back cause NO navi in car. We got a portable navi which was fine with us and it worked, for 2.5 hours. Then the battery was empty and charger didn't work in our car. Our EU phones don't work with 3G internet in US so we had to ask for the route, check wifi free spots (Starbucks), try to find a roadmap (which nobody sells these days). So first day took us 14 instead of 9 hours. No highlights seen as planned. Second day we printed a Google maps route, which helped us out, but one wrong exit and we got lost: 16 instead of 9 hours. Again no highlights like we planned.

I returned a minivan I rented for a 2-day trip on a Saturday morning. Two days after I got a very menacing call from Hertz accusing me that I haven't returned the minivan and that they will take legal action. They didn't even care about checking if it was a mistake from their office (Deer Park, Long Island NY). I will be the one taking legal action against Hertz for false accusations. I've been a loyal customer for years but I will never rent from Hertz again.

I am a long standing gold plus Hertz customer. They promise an upgrade if a vehicle is available. My last hire in May they refused to upgrade me unless I paid for the car so a vehicle was available. After numerous emails they promised an upgrade for the current hire starting yesterday but again they refused to honor that. Their Marseille office are rude, inefficient and unhelpful even by French standards but their customer services phone line are as bad and refuse to pass you to a supervisor. Their service sucks so please avoid Hertz if you can. Also try gave a habit of hiring out old, unreliable and dirty cars. My patience with them is exhausted.

In April I was given a rental car (with bald tires, nonetheless) due to getting rear-ended while on my way to the airport one day. Hertz was the rental facility used by the insured. I had the car 17 days while Service King was not repairing it, but actually wrecked it again... and denied doing it. Another complaint yet to be submitted. I have an attorney helping me to fight this battle. I just received their PLATE PASS (or ** PASS). I see Hertz has already gone through one Class Action Lawsuit. I'm ready to start a 2nd. This fee is exorbitant - a one-time fee I can understand. Apparently their daily fee was reduced to a five-day maximum charge, but this is ludicrous to charge in excess of what the tolls themselves cost. If there is a 2nd Lawsuit that I am unaware, sign me up. Angry, disgusted and will be sharing this story beyond this site. Thank you for the platform to vent. Now, if anything gets done to curb these over-charges, I will be pleasantly surprised.

I've been renting for 2 years and they have officially lost my business nor will I recommend it to anyone. Going to use Avis next door or Zipcar! Run from this place. They did not inform us that the code I made the reservation for was not applicable and charged me 4x the original price!! My reservation was $223 total for a 2 day trip. I paid $800 instead for a car I did not even care for. I just booked on what I could with the original code I used. A proper representative should have been clear to say we cannot give you the same price your code was for this is your new price, would you like to proceed.

My son is in the Coast Guard in Bradenton Florida and was getting married in March. Our family secured car rentals from Hertz and Thrifty (which is owned by Hertz.) We had to pick up members of our family from the Tampa Airport. Of course to get their we had to cross the Sky Bridge thus going on the toll road.. I pulled up to the pay cash booth and the toll sign showed toll pass..... The toll booth lady said you have a toll pass you can just go through the Sun Pass lane. I thought wow this is nice the rental company didn't tell me anything about the car having a toll pass as part of the rental or that you could get one. So coming back from the Tampa Airport I took the Sun Pass lane. Then after the wedding I was going to take the same family member back to the Tampa Airport and had a gut feeling of what if the first toll pass I received was just a set up by the car rental company to get me to use the Sun Pass lane and then charge me a fine for not paying a toll.

I had made a reservation through Hotwire 18 hours prior to departure on a Hertz location on Market Street, Philadelphia. I call almost twice on the morning of departure on the customer care for Hertz and they say everything is fine and my reservation is confirmed. Lo and behold! I turn up there and I'm told they don't have any vehicles. The guy behind the counter just stood there saying "We had no way of contacting you." Well they must've tried harder then... Maybe contact Hotwire or something. I guess an ordinary customer like me means nothing to Hertz. The guy in the counter tells me it was the corporate office that confirmed the reservation, "You should pick a bone with them not me." Interesting in this day and age. Why bother going through the website then... Back to the dark ages. Would think twice before using Hertz again.

SCAM artists!!!!! Do NOT rent from these people!!!! Really, just don't rent from Hertz! My family rented a van for our vacation out of the Hertz in New Bern, NC off Neuse Blvd. We used the pre-pay option online so that we received a rate that was substantially lower than any other location. The total, if we paid then, would be $486. We get to the rental car location the day of pickup and it was such a disaster. The woman talked too fast and my parents (who are older) were confused and frustrated. At ANY other rental office I have ever been to, they never charge the spouse as an additional driver. Guess what? Hertz does.

This has been one of the worst car renting experiences. The rental was for one of my employees where they showed up late 3 and half hours to pick him up. They brought him the wrong car than what was reserved and overcharged my account by $80. They will not speak to me about charges because I was not the one driving the car. Do they really expect my employee to talk to them about my company charges? Just because he was the driver. Do not use them. Save yourself the headaches!!

Rented a car from Hertz on June 18th, 2014. The two people working at the Palm Beach International airport window were incompetent and barely spoke English. After a 40 minute wait, finally got a car. Took shuttle to Hertz facility, which also took about a half hour before one pulled up, compared to all the other company shuttles. Got the car and the engine light was on. They told me to return car and handled the return like it was a regular, bring the car back return. They made me wait on line again to get a new car. After about an hour and a half ordeal, I got a car with 57,000 miles on it. I returned it 15 minutes late and they charged me a whole day extra.

I was really happy with Hertz as I never had any complaints from them since one and a half year. My first shock!! I reserved a car online and they put a $45 hold on my card for reserving online. I went to pick up the car and they told me that I cannot, as I was on their Do Not Rent List. I had to wait two days to talk to the vehicle control department as my rental was for weekend and they are closed on weekends. So in the meantime, I called the customer care and asked them to release the $45 hold on my card. They told me that the charge on hold because I was on DoNotRent List and cannot be released unless I clear my name off the list. So I decided to wait till Monday to to call the Vehicle control department. When I finally get them on call, they tell me that I was on DoNotRent because I have balance on PlatePass. The letter were sent to my old address from where I had moved a year ago.

I have been a Hertz loyal for almost 3 years now. Since last 6 months, I have observed a steep decline in their fleet and service. Staff has become rude, cars are really old and they now find the oldest possible car and hand it over to me. (Believe me, I got a 56k miles old Ford Fusion as a rental for my 300 Mile drive). Above that, the customer service is extremely arrogant and rude. Coming to my recent experience, I rented a car from Fremont, CA location. Since the only car they had was a Chevy Sonic and seat belt was un-ergonomic, like literally brushing my neck. So the staff asked me to return the car to closest airport location and get a new one. They charged me $12 extra for gas, which was full upon return.

Hertz #1 Club Gold Rewards program has no regard for true customer care. I was attempting to use points that I've saved for a LONG time for a one week rental for family vacation. Originally planned to fly in and out of Boise Idaho and had just about the right number of points for a full week's rental. The customer service rep was great to work with in that instance and she sent me a copy of the tentative reservation. Our destination/departure city changed to Portland, and after booking the air travel, I called Hertz to set up my rewards reservation out of PDX only to find that PORTLAND has black out dates pretty much all summer long that would require a TON more points for a week's rental.

Planned in March 2014 to pick up a fuel-efficient vehicle June 2014. We are conscientious of protecting our planet and also we're being financial responsible in regards to our vacation budget for fuel expenses. On June 14, we are informed that the vehicle we chose was not available. We were okay with a comparable change. We were put into a Fusion, to begin our route and the Check Engine light comes on. We return to be moved to another car, with no help from staff in the parking garage, to an "upgrade", with no fuel efficiency.

The 28th of May 2014, my friend and I rented a car in Edinburgh airport from Hertz. I was the driver, and didn't do any damages or any scratches on the car. On Sunday, 1st of June, my friend had to take the plane at 6 am, and it was the day we were supposed to give them back the key. It was so early that I decided to leave the key in a dedicated area, so no one was here at that time to check the car. Despite that nobody was here to check, I decided to record the car, with my old mobile phone, just in case.

Have done much traveling and car rental. First time with Hertz. This trip was to Madison, Wisconsin - reserved at the airport AND prepaid. Expected arrival 4:15 pm, and flight on time. After waiting in a long line, an angry woman 2 ahead of me, and now at the desk turned around and announced to all that if you were not a Gold member you would not get a car, even if you had previously reserved. There were no cars available AND, as they were returned, Gold members would receive priority. The agents seemed unconcerned that there were some very angry people who had been waiting in this long line, only to find their previously reserved cars were not available. At the desk I received the same speech.

This was the worst rental car experience I ever had. I rented a car in St Petersburg Fl on 34th street and was overcharged for extra days that I did not actually have the car in my possession for due to a mix-up with the service dealership I used and Hertz. The Hertz employees, both locally and in corporate office, were extremely rude and inappropriate - one employee in the corporate office laughed at me while we were on the phone. The employees in the local office that I dealt with (one named **) are boys not men - who act like overgrown sixth graders who have zero customer care experience and 'know-how'. Their goal is to make the customer wrong. NO one at the office will go over my bill with me because they say my account is closed out. Not only was I overcharged but I never received my deposit back either.

On a 2 week insurance replacement, my wife declined Hertz insurance twice before the agent misrepresented that by taking their insurance, our cost would actually be lower in the end! Final result was +$300 for Hertz and a commission for the agent!

I reserved a car through orbitz.com with firefly car rentals whose parent company is Hertz. My online quote was for $197.00. After doing research, I was made aware that sometimes they will put a hold of $200 on your credit card until the rental is returned. So I made sure that I would have extra if this was to be the case, so now in my head I need at least $397 available on my credit card. Upon the day of the rental, I was told that I would be charged a minimum of $517 dollars. This was also due to the fact that the insurance I requested which was $9 a day would not suffice and I was only allowed to purchase their preferred insurance which at the least would be a hundred extra dollars. When I gave them my credit card, they told me it was declined and I was unable to rent from them.

I've had the phone put down on me repeatedly by Hertz Customer Service. Bad company to deal with. I will avoid renting from them if I can.

I rent from the same location at the Cleveland Airport and have for the past year. That doesn't seem to make any difference. Every week there is a different excuse for my reservation not being ready. Avg wait is 45 min with a reservation. Not a single manager returns my calls when I leave messages. President's circle means nothing as the billing still get a screwed up and no one fixes a thing.

I have never used Hertz in the past, and my daughter and I were taking a little trip, so she took care of everything. Now I know why I don't care for Hertz. They have the worst customer service EVER!!! We pick up the car at 9:00 a.m. It had dents all over. The rep stated it was a airport car. Really didn't go over the car with us very well, told us to keep our paper in the glove box. So I had to pay extra for my daughter to be able to drive the car as well, plus they charged me for 1 hour of being late returning the car. The rep did not tell me we had to have the car back by 9, so when my daughter ask him about it, he said "Well, you should of read your contract"! Are you kidding me? I would say the customer service thing to do would be to say to on the day of pick up, you will have to have the car back by 9. Going forward I will never use Hertz again. I can't believe how rude this company is and how they stay in business is a wonder to me. I wish I had read all the complaints they had gotten before I used them.

DO NOT HIRE FROM HERTZ! I did and wish I hadn't. I had an extortionate bill for a two week hire of a mini van. I didn't know what charge to expect originally, so just signed up (a reputable company?). But when we returned we found out that we were massively overcharged (roughly 6 times Avis rate). After many email exchanges with Hertz - no joy. My only recourse is to make sure others do not make the same mistake.

On February 17th 2014, I arrived at the Orlando Florida airport to pick up my reserved car rental (reservation was made MONTHS in advance). After waiting in the Hertz car rental line for approximately 30 minutes, (after midnight) my two grandchildren (ages 12 and 14) and I were told by the employee behind the counter that they had no cars available; that NONE of the car rentals had vehicles available due to the snowstorm a week prior. I explained that I had confirmed my reservation the day before. The employee behind the counter just shrugged his shoulders. I was given no information, only that they had no cars. Our only alternative was to take a cab to our hotel. Because of the lack of the rental vehicle, we were extremely limited as to what we were able to do that week, and incurred many expenditures not anticipated. We just did without.

I was a loyal Hertz Gold member. Even if a rental was a bit more expensive, I stayed loyal to Hertz. After doing some investigating, I learned that several of my rentals did not accumulate Frequent Flyer miles with Delta (which, for me is one of the primary perks of renting a car!) Although, this may not be a huge deal to the Hertz corporation, what *is* a huge deal is that I reached out to Hertz customer service three times and they never responded. I received the standard Hertz automated message to "expect a reply within two business days" (or some similar time-frame.) You cannot just ignore two customer inquiries and expect to continue to have loyalty. I will no longer be using Hertz.

I went to pick up my full-size car that I reserved for 2:30 pm. I arrived at 2:40 pm and was told that they did not have any cars available for rent and they took me to Hertz located inside the Toyota dealership 20 minutes away. The workers were rude and cursing as they were having conversations with each other in front of me and other customers. All of the full-size cars was taken so I had to get a mid-size car and pay full-size price. It took 45 minutes for them to complete my order even though I made reservations. I got dropped off and felt compelled to rent the car because I had to pick my child up and the service was so slow. Paper work got finished at 3:30 pm because the computers were down. I finally go into the car at 3:52 pm and I made it to my child's school at 4pm. Now I have to pay a late fee for picking my daughter up late!

I rented a car in May 2014 in San Francisco, CA and when you are in the rental store that is packed with people, there is absolutely NO time to read the entire contract regarding the rental. Do pay attention to paragraph 13 regarding Parking, Traffic Violations/Tolls/Privacy/Keys. I drove across the Golden Gate Bridge and the lanes there are all automatic which means a camera takes a picture of your license plate and charges your credit card. For a $7.00 toll, Hertz charged my card $31.75 which is appalling and sheer robbery. I called Hertz and they are charging me $4.95 a day during the week of my car rental, plus the toll charge, plus administration fees. The customer service representative, Rob, said "you need to read the contract that you sign", then he proceeded to read the paragraph to me with the charges you will incur. I will not rent from Hertz ever again because of this clause and I was not pleased with the treatment at the rental store where you were rushed through and treated worse than cattle at a slaughter house. Hertz company will not "steal" my money again..... Buyer Beware.

Hertz Car Rental gave me a discount coupon for my next car rental, so I decided to use it. I tried using it on April 30, 2014 for a rental on May 2, 2014. The rental for the day was going to be $34 without the coupon, so I figured with the $25 coupon applied I would get a really cheap rental. What did they do? They said that when someone uses a coupon, he has to be charged regular rate, then have the $25 deducted. So I figured regular rate would be $45. A normal price when there is a regular rate for the week. Nope. $199 plus fees and taxes, about $220. For one day!!!!

I recently rented an automobile from Hertz for one week. I picked up the car at 5:30, and the rental office was scheduled to close at 6:00. I suspect the lack of customer service had something to do with the fact that the agent was clearly ready to go home for the day and was not focused or interested in making sure my rental was handled properly.

We had to rent a car to attend a funeral on April 18, 2014. We were dropped off at the terminal and our ride took our car back home. Once there, they told us if we didn't have proof of Liability insurance that we HAD to purchase the LDW which is $20. It is not required by law which is what I was told. The agent gets a commission for selling this insurance. The only reason we continued was because we needed to get to the funeral!! I will NEVER use Hertz again. This was a blatant lie!!!

The absolute worst customer service I have ever experienced. And I'm not simply talking about car rental companies, I'm talking about any business. And I'm also not simply talking about this specific location, I'm talking every level of this company. No one cares and no one wants to hear your problems. No one can help either, they just pass you on to another empty voice that you have to hold ten minutes to explain your situation to...again...and there's nothing you can do about it. Besides, tell people to go somewhere else. DO NOT USE THIS COMPANY!!! Btw - It took me six days of calling before I got one person that apologized.

They pre-authed $200 more than bill total on debit card. Cannot access funds in account. They are SLOW to process the invoice and clear pre-auth. Chris processed upon picking up car, and promised discount if gas gauge was above 1/4 tank, but Trevor refused discount when I returned the car.

DO NOT EVER rent a car from Hertz, especially the international rentals. Rent from SixT or any other company. They screwed us on insurance coverage and simply lied to us about the requirement to have insurance in a foreign country. My VISA Platinum card covered the insurance, but the agent in Sevilla, Spain wouldn't give us the car without signing up for insurance. We were in a bind for time and got strong armed by a Hertz thug. Should have walked and caught a train. BEWARE OF HERTZ! Customer Service was underwhelming to say the least and are essentially clueless. We got screwed but I can warn others.

I rented a vehicle through Hotwire (online) 4/10/14 for a trip to Baltimore, MD on 5/9/14 - 5/11/14. Charge was $112.23 for a full size vehicle, paid that day, online. Our flight arrived late. We checked in with Hertz and received a printed receipt for $70.25 for a full size vehicle, which we thought was the adjusted amount, due to the delay. However Hertz charged us an additional $70.25. I called and they said they hold a deposit up to 5 days then release it. We waited 5 days no credit. I called and they said "you authorized an upgrade - you should read your contract." My contract was with Hotwire and I had read it and paid $112.23. With the additional Hertz charged me, for a full size, I paid $182.48 (over $60 a day)! I asked for a supervisor and they said they did not have one on duty. They said they would have a supervisor call me... I have not received a call to resolve this issue.

I recently hired a car with Hertz in Dublin. I paid for it all in advance and when collecting my car was offered an excess waiver costing 14 euros. I asked if that was per day or a fix fee for the duration of the hire. I was assured it was a fix fee. My wife queried it and got the same confirmation. When we collected the car, I was asked for my credit card to close off the booking and without authorization they charged me 14 euros per day. When I raised this at the return desk, they told me to go to the desk at the airport. When I raised it in the airport, I was told, "If it bothers you that much then email us" - rather a discourteous approach.

I have been renting cars from Hertz over a 2 year period for months at a time. I had a reservation for today. When I arrived I noticed that there was a car lot full of cars. I then asked the agent can I get one of the chargers that was out there. He told me that I could have it for $10 a day extra. I then asked him are chargers considered a full size car because that's what I paid for. He said yes but a full size special car. "Never heard of this one before". I just feel like as a value customer spending as much money as I do that at least one time I should be able to get the car that I paid for without being charged extra.

Management is Incompetent! 5/15/14 was the date. No staff in airport. 50 people waiting in line while 2 overworked staff attempted to help. 90 minutes of wait time until you reached the front of the line. 2 computers for self service were broken. You can understand why they are no longer #1 and why locally owned Enterprise is now #1. Again, Management should be fired as many missed their families as they arrive for college graduations.

If they had no stars, I would select that. I had a reservation at 4:30. Came in at 3:50 to start process and was told no cars available. I explained I had reserved, paid and checked in online. I was told cars would be coming around 4:30 but not a guarantee of time. I changed my travel plans to 5:30 to try and work around the delay and he agreed that would be better and should have car by then for me. I came back at 5:20 and he said, "You're so and so and rented 3 cars and I have one for you." I told him no and who I was. He then said I had to wait until 6:00.

I gave a 5 day advance reservation through aaa for November 2013 in wood haven Michigan. I am a gold card member for years. The first car I picked up had no spare tire and little gas in it. I had to take it back. 2nd car I picked up was nearly on empty for gas. In the process I messed in my pants being in a rush. The staff at counter wasn't prepared for me. It was not professional. While I was away my credit card was fraudulent used to buy piston tickets at stub hub. I had to report the fraud as well. Even though hertz gave me a 10% discount I don't know on the next trip what I should with another incident if one arises.

I recently rented the above car. Pick up was fine but after that, the entire experience was a nightmare from hell that if not resolved has cost you 7 customers, one a navy officer who travels frequently and another who travels daily for work. The problem began when the keys were lost, our fault of course. I called on Monday immediately to find out what to do. They insisted on sending a locksmith even though: 1. I knew the keys were not in the car and 2. A locksmith cannot replace a wed the car to the dealer, paid for and had a new key made for 365.00. The day we were to leave, the key was found. We drove to the airport. I had planned on paying off the car with cash. The agent said he couldn't take cash, I would have to go upstairs. I did that and believe it or not, there was no agent available. So now I have to send the money to my sil to pay his credit card charges.

I reserved a small car but at Denver Airport Hertz, they tried to give me a van or a truck. I did not want to drive a truck in the Rockies. They said I would have to pay an extra $20.00 a day for a small car. When I said I had reserved an Economy car, they told me I got the "manager's special" which is an economy plan. My husband started yelling and the manager came out and said, "Well, this time we will find you one." The Ford was nice in the end but they were dishonest.

I had rental car from Hertz from 5/8 - 5/11 2014 at Orlando airport. I had a very bad experience with them. They would do everything they can to get your money. Custom service was really awful. I have never had experience a custom service person hang on you; but it happened at Hertz. I waited a long time to be connected to a custom service guy and then I was told there is no help she/he can do because she/he is a web support. Just ridiculous. They tried to use gas tank thing to ripoff your money if you do not pay attention to. They even ask you to provide the receipt to show the gas tank is full. How could that be? I was charged for an emergence road service which is due to the problem from Hertz. I had a problem to open the car door after it was locked. They questioned me on the phone that if I have use the key correctly. They sent triple AAA personnel to my hotel after I made many rounds of calls and long time waiting. It turned out to be their car door locker was broken before I took the car. They never said sorry to me but charged the triple AAA service to my account. How ridiculous it is!

Rented a car for a few days in Evansville, Indiana. On the Sunday we were to leave, all flights out of E-Ville were cancelled due to impending inclement weather. (We found this out as we were pulling into the airport lot to drop off the car and get our flight.) Went to American Airlines to figure out alternative, and were given seats on a flight the next day out of Louisville, KY. (That's another story.) Louisville is about a two hour drive from E-Ville. Went to counter and requested to keep the car for an additional day or until Sunday midnight so we could get to KY, get a hotel, and then return car. We were told "sure - for an extra $293 dollars." What? They were trying to charge us a week’s fee for less than 12 hours of rental. Counter guy could not have cared less that our flights were cancelled.

The reservation for an economy car was prepaid via Travelocity to be picked up at Natrona County International Airport February 06, 2014. The arrival of the airplane was 11:14 pm. The temperature at the airport was -11 degrees Fahrenheit with a light snow and approximately a 25 mph wind. When I approached the counter, the agent for Hertz informed me she had a Toyota Prius and asked me if the electric car would be alright. Since I had never driven one before I said probably.

This was actually my first time using Hertz but my co-workers and family member have been using them for years. They have recently been taken over by new management and the set up is very unprofessional. I had a reservation at 12:00pm. I was supposed to be going out of town right after. I didn't leave until 2:00. Why, because they had no cars. They end up giving me a semi dirty Nissan Sentra but I was just happy to get anything so that we could leave. I also had to end up paying $50 more than my original amount because I wanted to use my debit for the remaining $4, even though they inconvenienced me, lol. A week later, my co-worker who suggest Hertz wanted to put her car in the shop. We got there - no cars. Lol. No locations. People cussing them out. Phones ringing off the hook. Their response - new management! As for the people that physically work there, they are nice. It's not their fault but try to avoid using Hertz until you hear an update of better service.

Reserved a prepaid car rental service four days before my scheduled use. I called my branch at 9:30 am although my scheduled pick up was 11:30 am so I could establish my reservation was confirmed but was told to call back an hour before my pick up time. Due to the nature of my need for the rental, I needed to ensure nothing went wrong so I called an hour and a half earlier than the gentleman requested but he put me on hold for more than 30 minutes and when he got back on the phone, he said they had no vehicle ready for me and they needed more time. He offered to call me back but he didn't so I called again and he placed me on hold till I was transferred to their national helpline.

The car was filthy. The tires looked like it was used in a mud race and it had a tan interior and it appeared someone had vomited on the seats and they didn't bother to clean it up. Then when I brought the car back two weeks later and complained, I made a mistake and complained about the condition of the car and left my doctor bag on the floor behind the driver's seat with over $450 of medical equipment in it and they claimed they never saw it and it just disappeared into thin air. I called Hertz to complain and was told that this is an independent franchise and Hertz has no control over what they do and they were sorry but that was just the way it is. The manager was off that weekend and did not return until Tuesday and her response was to give me ** for complaining. Rent from these people at your own risk!!!!

Arrived at California's Ontario International Airport (ONT) after 3 flights from the east coast tired and ready for my hotel. I explained to "Dexster" (pseudonym to comply with site personal info guidelines), the Hertz clerk that I was going camping and needed the most basic transportation as the car would be sitting most of my 3-day stay. He assured me that the price he quoted was the cheapest. I knew $280 was steep, but trusted that he was being honest with me so I begrudgingly agreed. He showed me 2 paper estimates where the grand total was the same, claiming that the "insurance" isn't affecting the price. BALONEY!

Needing a car for a month, I did a bit of shopping around online and found that Hertz provided a good deal at $600 for the month (taxes included). I chose a location to pick up the car that was simply a kiosk in the Crown Plaza in Atlanta, GA as I've used kiosks like that before and have found them to be a rather quick in/out experience with minimal issues and delays.

My husband and I rented a car from Firefly, a Hertz related company in Las Vegas, on November 6, 2013 through Priceline with the return date being December 2, 2013. We signed a contract for that period of time and also agreed to return it with a full gas tank. We did that and received a handwritten receipt stating that the car was returned on time with a full tank of gas. When we received our Visa, we had been overcharged by approximately $200.00. We contacted Priceline, Hertz, Firefly and Visa. We were told by Priceline and later Visa that they had been advised by Hertz that we had the car an extra 8 days and returned it with and empty gas tank. We have receipts, airline tickets showing us leaving Las Vegas the 2nd of December and have made every attempt to recover the overcharge. Three months later, we were advised by Visa that Hertz claimed that they did not get their car back until 8 days after we left the country and that we had to pay the overcharge. Who was driving this car and using up the gas that we had put in it? What if this anonymous driver had had a major accident, would they have held us responsible?

We usually rent with Enterprise, never had a problem with them. Sadly there was a recall and they had nothing available for our vacation timeline. Went to Hertz. Should have gone elsewhere when a young couple with 2 children came in with a brake light on. They had rented in Miami. The person told this couple, who were from France, that they had to drive 20 minutes to the airport for help. After they left I asked her why Hertz would send these people out on the road like that. She said that if they took the car in at their location they would have to pay for the repair. Really!! My God. No thought for these people's safety at all.

I rented a car for (1) week from the Hertz Rental Car at BWI-Thurgood Marshall Airport. Upon the return of the car, I accidentally left my cell phone in the drink holder in the center console. I walked into the car rental terminal and realized I left my phone and I ran (not walked) back to the car and I saw the car being driven up the ramp to the car wash. I immediately spoke to the same attendant that had just checked me in only 2 minutes prior and he pointed to another attendant and directed me to speak to her. I had also spoken to her at the time of check in but she suddenly acted as if she didn't know who I was.