Hertz Reviews

I am so disappointed in Hertz for lying to me and stealing my iPad because I know I left the iPad on the floor of the car after using it to get directions to the airport. There were three men who drove and cleaned the car but neither of them confessed to taking my iPad. Somebody is lying.

It’s so pathetic and I’m so disappointed in them for their lack of integrity. Hertz was not very sympathetic with my issue. Don't ever leave anything at the Salt Lake City Airport Hertz rental car!

When we arrived at SFO to pick up the car, there was no reservation and they will not give us a refund.

I have a simple question and would like to speak to a Hertz representative.

Complaint 1:

They have contact phone numbers on their webpage, but they "hide" them because they don't want you to call them if you have a problem or question.

Complaint 2:

I spent 45 minutes listening to a labyrinth of recordings; none were of help. I went back to the website, back to the hidden customer support window, and clicked on "Live Help." I did get immediate response in Chat Format.

The first thing the chat representative greeted me with was "if you have a billing question or need to contact customer service, please call 1-800-654-4173. How can I help you navigate hertz.com?" This is the pseudo 800 number I dialed in the first place. I explained to the online chat representative that I can't reach anyone who can help me. At the same time, I'm calling the 800 number, and randomly pushing option numbers in the hope that I miraculously reach a representative who will speak with me.

Somehow I got a recording that tells me to leave my name and phone number, and a representative will return my call ASAP--finally.

She advised me to listen through all the recordings, and "hold" until someone answers at which time I should ask to speak to the manager.

I hung up and called the "location" phone number. I followed the newest instructions exactly, so I could finally talk to the manager. Instead, I got a recording that asked me to leave my name and phone number so that someone could call me back in 10 to 17 minutes. I went back to my online Hertz chat friend and blasted the poor girl, who by now is the only friend I have at Hertz. She apologized for my inconvenience.

I asked for a Hertz name to file a complaint, and before we "hung up", she gave me Mark Frissora, who she said is the CEO. It's been an hour since I disconnected with the "live assistance" representative, and still I have not received a call from Hertz.

By the way, booking the Hertz rental car online was easy. Paying the fees for the privilege of having the Hertz #1 Club Gold was easy too.

I will never ever work with Hertz again!

They would not accept my business credit card, and they took my personal card. I told them I was on business, and my personal credit card was not funds available. They put a hold (on my card) when she told me (the Hertz staff), she wouldn’t and cause an overdraft.

Now ten days later, I'm still told a different story of how or what they are going to do. Still nothing has been done yet! I'm told lies after lies each time I talk to a customer care representative.

I think I need to go to my attorney!

Fortunately, I printed the e-mail confirmation which has no statement anywhere indicating that the coupon was expired. My argument was that I made the reservation before the coupon had expired and that Hertz failed to notify me, on the day the coupon expired (the end of June), that my rate will increase as the coupon has expired and cannot be used on the day of pick-up (7/02/11). The argument went on for 30 more minutes and the manager finally admitted that it was due to a computer issue, and that a note was posted for them not to honor the coupon. She mentioned that several customers that same morning had the same issue and they ended up paying the non-discounted price.

This is a scam systematically set up by Hertz -- a false advertisement. You're tricked with a lower price, to lock your choice with them. Once your choice is locked or your hands are tied, they increase the price and you can't do much about it. Had I not had that e-mail printed, I would have been forced to pay the non-discounted price like many others, as admitted by the manager who talked to me. So, I won the argument because I can produce the appropriate supporting documents. The contract was signed with a total cost of $88.53 for the rental. I was offered to buy gas from Hertz and declined but I filled it to a full tank as instructed upon return of the rental car. However, I was charged $78.50 for fuel service. I am still in dispute with Hertz on this. This is, overall, a very bad experience. I travel quite a bit and rent a lot from other companies. Hertz is one to stay away from, at all cost.

If you want to be left stranded then use this company!

Had to fly to Missouri for my dad's funeral reserved a car for Kansas City Airport. We had a two hour flight delay in Phoenix, so we called the 800 number to find out if our car would still be available when we got to Kansas Airport.

Customer service assured us that since we already confirmed the rental that there would be somebody meeting us at the Hertz counter at Kansas City Airport when we got in and not to worry.

When we got to the airport no one was there, so i called on their courtesy phone. Customer service told me that the people who work there would not be in until 5 a.m. and that i would have to wait until then to get the car.

I explained that I had already called and was assured by customer service that there would be no problem getting the car when our flight arrived and that i still had a 3 hour drive to get to my father's funeral and that I couldn't wait until 5 to get a car.

Customer service told me that I had been lied to and I could still get my car but not until 5 a.m. and that there was nothing they could do for me could do until then. I told them I already had a hotel room booked 3 hours away and couldn't afford to pay for one there also and wait until 5 a.m. to get the car. She told me there was nothing I could do but wait.

I hung up the phone and walked over to Avis, where they got me a car right away and gave me a discount on the rental too.

Hertz has lost this customer.

That left me with no car and it was too late to get it else where. I was stranded without a car with 4 children and a job I needed to attend to. All could have been avoided if they were honest from the beginning. Very upsetting, very frustrating. If told in a timely matter I would have gone with a different company whom I had rented from before.

I must inform "all" that the car we rented to go to a wedding in was a Prius, and this was the first time I had driven in an electric/gas car. So, when I got the car home, did I check the tires, no, unfortunately I did not, I figured "they" did. Bad idea. But I did look under the hood and checked out the engine and the battery, etc., very interesting. To make a long story short, the tire was low, it had a slow leak, but it had a slow leak when they rented it to us. I drove from NY to Michigan and back in a weekend making a stop in Philly, I filled up the tire in Philly and when I woke up the next day, about 3 hours after I parked the car, I noticed the tire was completely flat.

When I went to the manager of Hertz, a guy named Frank, (around the corner from my apartment) he told me, and I quote, "my story did not add up and there was no way that the car would have went the garage with a slow leak.” I told "Frank” that we had diagnosed the car wrong, and thought the light on the dashboard meant something else, having discovered the tire almost flat in Philly, filled it up in Philly, drove 108 miles to NYC, and in the early a.m., the tire was flat. Frank pretty much said I was a liar, and accused me of lying about the tire being "low".

I told him that the information was really for him, if he wished to disregard my "tale" that was up to him, but I was telling him the truth and he denied that any car could leave "his" lot with a slow leak. WRONG! I didn't notice the tire was low, because I was really fascinated with the idea and workings of an electric car, in fact, I turned the car on and off several times and had no idea the car was running. I asked Frank about the fact that the back trunk area was filthy and he said again that I was lying. Yes, I was furious with Frank, at this point, and told him I was happy to drive the car around the corner on the rim and he could check the car out himself for any use of inflatable tire "gue", which I had suspected must have been used to slow the leak. At this point he said I must have run over a nail, and I told him, "That somebody ran over something, but it wasn't me.

According to the Prius' computer, I left the lot on a low tire. The things are these fellow consumers, and this is what angers me most. In that car were my wife, myself, my daughter and my son. My children are in the prime of their life, 17 and 21, and I have had some good years, at 49. Hertz rented me a car with slow leak, knowing that there was a slow leak, or neglecting to discover it. I ask you honestly, aren’t it the least they can do, is to send a car out of a garage that has four working tires? Isn't this the very least one could ask of a rent a car company? Isn't this the one thing anyone might take for granted? In closing, I drove almost 1400 miles that weekend, I drove through 4 separate torrential downpours, if you wish to check the time with the amount of precipitation, the time would have been between 12 and 2 in the morning on 80 West, outside of Debois PA on the date of 6/16, coming home through Ohio and PA I drove through more rain on 76, through PA, if you have ever been on this road 76, you are aware of its twists and turns.

I guess for Hertz four good tires is really too much to ask for, as for the Prius, it performed beautifully, almost 50 mpg! As for Frank, Frank has missed a golden opportunity to understand the actual truth about his operation. After screaming at Frank, I realized how lucky I had been, and that my family and I are blessed that we did not blow out a tire on 76 or 80 in the rain or during the favorable weather. I ask you honestly, is it too much to ask to expect that a rental car company such as Hertz puts four good tires on a car or at least checks all the working tires?

It was a debit card and it should show as soon as it is recredited to my account and it still has not occurred. I called back this afternoon and was told it had been voided. I asked for the transaction number and was told by Matthew that they don't use those! All banking actions have one! I called my bank. There has been nothing come through from Hertz, nothing even pending. I called back and surprise, they hung up! I called again and the phone had been transferred to another branch. They claim to not know a thing about it. I called my insurance company and they are upset because there was no need for hertz to ask for my debit card at all!

When I arrived back to Florida from my husband’s army graduation in South Carolina,I noticed they had charged my account for a car I never rented. Not only that. I called them for a refund and they wanted to charge me $25 for not picking the car up. Days went by. When I logged in again into my bank account, they had charged me $50.00. I called the Hertz corporate office. They claimed that they were going to deposit my money back. It’s been more than 1 week and I got nothing yet. It's amazing how unprofessional this company is. Well, it’s too bad for them. I rented from Enterprise and paid almost 300 dollars for 2-day service. It's your loss Hertz.

If Hertz had told me the total bill was $634, I would have made sure those funds were available and would have avoided the overdraft. Even though Hertz told me they would reimburse me $107, it still does not cover the lost from the overdraft or the service dog I would have had within four weeks.

And my initials were next to "liability insurance" but what I thought I was saying yes to was the gasoline. Jesus had cleverly covered up the words with his fingers and I was just stupidly taking his word for it. Also, our rental car was held up for about 30 minutes to allow these shady sales people who were inside the Hertz office to try to sell us on visiting their resort 30 miles away. They were very insistent, and even followed us outside when we left to wait for the car. I've never waited on a car so long!

I drove up to Hull and back (around 460 miles) to visit family. The trip was uneventful. The drop off at Stansted Airport was equally smooth. I parked up, handed over the keys to the man, and caught my flight.

I have now received my bill. What should have been GBP 62 came to over GBP 550. The company claims the car was damaged. At this point in time, I have no details of what kind of damage it was except that I know I returned the car in exactly the same condition as when I picked it up! Where do I stand? I handed over the car to a Hertz representative in good faith. At no point did he want to check the car. He just wanted the keys. Should I have insisted on him giving it a clean bill of health?

I now have a period of my-word-against-theirs argumentation ahead. At the moment, my card is charged the standard collision waiver fee.

Upon my inspection I found a large piece of metal, what looked to me like an undercarriage panel daggling from under the Versa. The large piece of metal was daggling in front of the driver's side tire because it was affixed with duct tape. The screws on the piece of metal were stripped and the only thing keeping this piece of metal in place was duct tape. This is completely unacceptable. Not only did your company put my safety at risk but also the potential safety of other drivers on the road. This duct taped large piece of metal could have come off of this vehicle at any time and could have risked my safety, the safety of my passenger or another motorist on the road. I immediately contacted Hertz, I was unable to contact the Riverhead location because the location was closed. I was first told that a replacement car would be driven to my location and the unsafe Versa would be taken away.

This then turned to "we will pick up the unsafe vehicle and tow it away and you can pick up a replacement vehicle from the Islip MacArthur Airport location". I am unsure how Hertz thought I would be able to travel from Riverhead to Islip without a vehicle. Again not a concern of Hertz, the tow truck driver said he was told to pick up the car because in his own words "I did not want to drive it", which was not the case, the vehicle was unsafe therefore no one should drive it at any time. However the tow truck driver from AAA was able and kind enough to drop me off at the Hotel Indigo, the site of your Riverhead Hertz location where I was able to obtain a ride to Islip to get a replacement vehicle for the unsafe Versa Riverhead felt was acceptable to rent to me regardless of my personal safety.

I arrive at Islip, it is now 10pm, five hours after I rented the vehicle from your Riverhead location because of the phone calls to Hertz, the towing of the vehicle, the procuring a ride to Islip and the transfer of my luggage and travel time to Islip Hertz. I arrive at your Islip Hertz location and inform them that I am there to pick up my replacement vehicle. The representative at this location is completely unaware of my situation and tells me that she has no vehicles and that even if I wanted a vehicle from this location the only vehicles this location has are dirty. So to replace the unsafe vehicle that your Riverhead location rented to me your Islip location wants to rent me a dirty vehicle. The representative in response to my question about the so called dirty vehicles then recants and tells me, "Well they are not dirty but they haven't been cleaned because they have just been returned".

So again I am to assume that this is yet another vehicle that has not been checked for its safety because it has just been returned and in the exact words of your representative "dirty". I tell the representative I would like to look at the vehicle, your representative then informs me that she will check what she has and of course the only vehicle she has available to me is a Nissan Versa, the same model that I did not want in Riverhead. I check the vehicle and it seems decent, I am not satisfied that this is the vehicle that I have to rent and that it is not clean. The representative and I walk back inside where she informs me that she needs my confirmation number that Hertz gave me for the rental return and exchange. I inform her at no time was I given a number and after several inquiries with the phone representative into needing anything for my exchange I was told no I do not need but to go to Islip and make the exchange. This is of course not the case and that I need the number. I don't have the number so your representative has to call and receive the number so that I can make the exchange. I am finally able to rent new Versa from the Hertz in Islip at around 11pm.

I was to leave for my trip at 6pm. This pushes my travel back five hours. Once in the car I attempt to register my own EZ Pass to this vehicle as I have with other rental vehicles only to find that this car is already registered to another EZ Pass. I could not resolve this issue with EZ Pass because they closed at 7pm. I call Hertz and the representative that I spoke with said that he didn't know what I was talking about and that I needed to contact EZ Pass which is not the case. What needed to happen is for the last renter of the vehicle to remove the vehicle from their EZ Pass account. Hertz said they could not help me. I am completely frustrated at this point, behind in my travel five hours and decide that I will handle this with EZ Pass in the morning because again, Hertz is incapable and their representatives are incompetent. Therefore I need to make an additional stop before I leave for my trip to visit an ATM to get cash and then make change from that cash so that I can pay the tolls that I would have preferred and expected to use my EZ Pass for.

In the morning I contact EZ Pass and inform them of my dilemma they in turn tell me exactly what I already knew that the Hertz vehicle needed to be removed from the other renter's account. I again make a call to Hertz and this time I am told they haven't a clue what I am talking about and that in your representatives own words "Should just pay the tolls with cash because I don't know how to help you". This is customer service? I then contact EZ Pass and inform them of the situation and they tell me they will make a note on my account and that I can use my EZ Pass so that if and when I receive a violation (one that you incur for using an EZ Pass to an unregistered vehicle) I can contact them and have it resolved. Your representatives should take lessons from the customer service representatives at EZ Pass because each of the Hertz representatives I have spoken to were neither effective nor efficient.

On Monday April 18, 2011 I arrive at your Riverhead location to return the vehicle I have rented. I am met on my way in by the same representative I rented the first vehicle from. He asks if I am returning, I tell him yes but that I want to speak to the manager. He tells me he is the manager. I tell him all of the above mentioned information and that I am deeply troubled by the lack of concern for the renters of Hertz vehicles and that the vehicles don't seem to be inspected properly. He informs me that the vehicles are only checked for fluids upon return and that otherwise they are serviced every 15,000 miles. Therefore these vehicles could have incurred numerous safety or mechanical issues in this time, yet your company only sees fit to check them every 15,000 miles. This is completely unacceptable. I advise him that I would like for something to be done about this situation, that I would like to send a complaint in regards to this situation.

I am told that he will leave my account open and that they will review my complaint and adjust my bill. Granted I do feel that I should have my bill adjusted, that was not my intent, my intent was that I wanted my valid concern and complaint to be heard and fed to the appropriate channel, whether the district manager or higher. This was brushed aside and the only response from your representative, the supposed manager was that he would take my number and that I would receive a call in regards to this matter. In addition I was also informed that my account with Hertz would stay open and that I would not be billed until I received my phone call and my bill was adjusted. I agreed to this because I felt that possibly this would turn out well and that my concerns would be heard and that I would receive from Hertz a valid apology and an adjusted bill. I wait the rest of the day and into the next before I call the Riverhead location again around 3pm on Tuesday. I speak again with the same representative and he then informs me that they have reviewed my concerns and that the tow truck driver (or mechanic, I am still unclear as to who) has informed them that my original vehicle was fine to drive and there was no safety concern. I am appalled and outraged at this information.

That vehicle was not safe, it is not safe for a large piece of metal only secured by duct tape to be daggling and hitting the front left tire. I advise him that I am not happy and ask when they had planned to contact me on this matter. He informs me that I was going to be called later that day, which I do not believe to be the case. I ask him what is going to be done in regards to this matter because this vehicle was unsafe and that it was unacceptable for Hertz to rent this vehicle to me. And in regards to the tow truck driver or mechanic telling them this vehicle was safe, what did they suppose I was to do with the vehicle buy some more duct tape and drive this vehicle that way? It is reprehensible that Hertz would even for a second consider this vehicle to be appropriate and safe for rental. His response is that he can have the manager call me back. I am shocked at this moment because yesterday he was the manager and today I am informed that he is the assistant and the actual manager can call me back. I inform him that it is now 4pm and that I want a call back from his manager the minute she walks in the door and that I deserve that call. There is no call. From this point I feel that I can no longer deal with your Riverhead location as they seem not interested in helping me and unconcerned with my safety, my satisfaction with the company, nor my bill that I feel is unjust for the atrocious treatment I have received on behalf of your company.

At this point I contact Hertz customer service. I inform the representative over the phone of the entire above mentioned information. She profusely apologizes, which I must say was relieving to hear because at this point no one from Hertz displayed any concern. She advised me that she will put in my complaint and that I will only be billed for half of my previous bill, around $55. I tell her that I appreciate the outcome of my phone call today because she is the first person at Hertz to handle my concerns appropriately. I also ask that she put in a complaint about the Riverhead location and how the matter was handled at that level. After the phone call I was still upset at the experience with Hertz yet I was pleased with the outcome after my phone call. I should have known better. Keep in mind that it is now Thursday April 21, 2011 and I have yet to receive a phone call from the manager of the Riverhead location.

I did however get a response from Hertz billing, they billed my account $110.76. This was not what I was to be billed via your customer service representative. I did not authorize for $110.76 to be debited from my account due to my dispute with Hertz therefore I was completely livid that Hertz posted this to my account. I now have to call Hertz billing to resolve this issue. I give the representative my information and advise her that in no way was Hertz authorized to bill me $110.76, she said that she can at this point only put in an adjustment (which working at a bank I know can take over 48 hours). I am extremely upset at this point because I was never to be billed this and that I was told from Riverhead and also from the phone representative that my account would be left open and when I was to be billed it would be for the adjusted amount.

Your Hertz billing representative said that is not what happened and that they are not to do that and she doesn't know why they would even tell me that. When I went to ask more questions about my situation and billing, she cut me off and informed me "this is the billing department, not the complaint department and that I can go online if I have a complaint". I could not believe that I again was treated so poorly by Hertz. She advised me that she put the adjustment in, I asked again if I could speak to an actual person, a district manager, and she again told me to go online. This is completely ridiculous. Once off the phone with your rude representative I attempt to locate what she says is a survey and that I would be able to send my compliant directly to a district manager. There is nothing on the Hertz website that has this option.

My reasons for this letter are many. Mainly I am writing this letter because I was so riled by the lack of concern for my safety by Hertz. It is that compiled with everything that I have incurred from Hertz over the past week that drove me to write this all out and send it to you. I have never been treated so poorly by a company and never had a company have so little concern when it comes to the overall satisfaction of its customers. I am sending this letter to you, as well as each person on my email contact list, I will post it also to be read on Facebook, as well as sending a copy to the Better Business Bureau. I feel as though I have no other options because Hertz has pushed me to this point and I do not want anyone else to find themselves in the same situation as me or worse. You have a terrible company, terrible customer service, and terrible safety guidelines and I will be sure that every one that I can reach becomes aware of this. I hope that this letter is read and that because of this letter changes in this company are made. Regardless, I will never use Hertz again nor will I let anyone I care about or anyone I hear considering using Hertz rent from you.

My name is Karen ***. I was involved in two separate accidents. I went to Hertz Rental Car in Tustin Auto Square and gave the gentleman my credit card. My credit card was authorized for $50.00 because my auto insurance was a direct bill as I was rear ended by an uninsured driver.

I was involved in a subsequent automobile accident. Unitrin Insurance arranged for direct bill to Hertz Rental Car. I picked up a rental from Clarks Auto Body Repair. When the Hertz representative asked me for a credit card I declined because they overcharged my credit card the rental before and I told him that it was a direct bill and that it was unnecessary. I never gave Mission Viejo Hertz Rental Car my credit card nor am I authorizing the use of my First Premier Card for payment to Hertz Rental Car, Mission Viejo. I returned the rental car and a week later my credit card was charged in the amount of $524.57 and $738.41. I was told by First Premier to send a dispute in along with a note and they would have the charges removed. I have now sent in over 28 facsimile to your company, sent in 11 disputes using the back of my credit card statement and at this time I am furious.

I have sent in 11 disputes concerning the two Hertz Rental Car charges. I have made over 60 telephone calls to your company. I have 4 correspondences from Hertz Rental Car that clearly indicate that they are owed $738.41 and $250.00. I am not sure how you can put me into collections when you have never forwarded the money to Hertz Rental Car. I am enclosing a copy of the Collection Letter from Hertz Rental Car indicating that I owe them $738.41, your letter to me dated February 22, 2011, copies of my two recent payments and my payment history wherein I have paid my account in full on time each and every month and my 22 most recent facsimiles.

I do not understand why you still have the charge in the amount of $738.41 on my now closed account. I am hereby demanding copies of all payments made by First Premier Card to Hertz Rental Car, any and all transactions between First Premier Card and Hertz Rental Car, any and all authorizations from First Premier Card and Hertz Rental car, any communication between First Premier Card and Hertz Rental Car and/or to me Karen*****. I further demand that my credit card be reinstated, an apology letter to me be issued, and the derogatory remarks be removed from all three reporting bureaus and that I receive the courtesy of a return telephone call ****.

Be aware! The extra fees they charge could easily double or triple your bill.

The location at the tool rental business had a small grade-school size desk in the corner of the store with an unprofessional gothic styled employee that seemed rather apathetic. Her computer was similar to a laptot and it took forever to get everything handled. We had completed everything in advance online and this should have been a smooth and quick process. Even when some part of her long process was handled online with this tiny slow computer, she still had to call a supervisor for many aspects of the transaction. We left town over an hour late due to this lengthy ordeal. This employee was told that we realized many of these problems were not her fault personally.

When the car was pulled up, we couldn't believe how filthy it was! We couldn't even report any pre-existing dents etc. due to the mud splashes all over the sides and top of the car. Later, when we were on the phone discussing the condition of the car, we were told that the car was dirty from all the snow/salt on the ground driving it from the airport to the satellite office. We reminded them of 2 things: First, there had been no snow on the ground in Springfield, MO on 1/27/11 when we rented the car. The snow did not come until the evening of 1/31/11. Second, the car was also filthy on the inside. It was dusty everywhere. It had not been vacuumed nor had the surfaces wiped. And it also had a thick cigarette aroma.

We had rented a full-size category car from National the month before. The full-size was said to be a Chevrolet Impala or similar and that's what we received. However, with Hertz, we received a Pontiac G-6 and were told it was in the full-size category. We mentioned that we had a full-size with National the month before and the Impala was far roomier, inside and out, than the Pontiac G-6. Hertz, like National, also listed their full-size as a Chevrolet Impala or similar. Although they used the same example as National did, National delivered and Hertz gave us a much smaller car. We feel that the Pontiac G6 was more like in the standard category. Yet, they claimed it was full-size and wanted to charge us for full-size as well.

We like to rent cars with the gas tank full. With that way, we can bring it back full and not get charged for gas we aren't using. Anything less than full is too difficult to gauge and one ends up spending extra money on gas they didn't use. We didn't have a choice with this franchisee. Naturally, he wanted to make extra money by forcing customers to guesstimate how much they'll actually use. Additionally, we later found they had listed the car as having a gasoline level higher than actual. When we talked to the employee on the phone after finally leaving the town, we went over some of the issues and were promised a 10% discount. That's not much considering they had caused us leave later than planned. The car wasn't big enough for our purposes and we had to wash the car before we even left the town.

A few days later, we called the company back to make arrangements for an extra day. We were told the 10% discount would not be honored unless we apologized to the original employee who half-heartedly assisted us with the transaction. We later spoke to the franchisee, Steve, who was extremely condescending and arrogant. He insisted that the promised discount would not be honored because we had voiced the disgust with our experience to his employee. He had the attitude that he didn't need our business. We don't think he needs anyone's business! There are too many choices out there to put up with this! We want to do business with professional people who care about their customers and provide good experiences for those who do business with them. If you need to rent a car in Springfield or Branson, Missouri, choose anything other than Hertz Rental Car!

In California, we have an enormous amount of rain and my point is that I drove the car home and the next morning the car's tire was flat. I went back to the car rental agency and they sent me to a tire shop. I spent most of the day at a car shop. I'm noting that the manager, named Richard, stated that he would take off for the tow and one day of inconvenience. My holiday season was totally ruin for these reasons. I spoke with Richard on December 31st 2010 and he took the payment of $140 for the rental. In good faith, I told him that due to the holiday, I would go to the airport and make an additional payment and feeling that I would keep my status on a positive note, I did.

When I arrived at the counter on Sunday, January 2nd 2011, I was met by a manager named Sharon. She looked at the note and brought up the issue about the flat tire which did not have anything to do with her taking a payment. I strongly feel that their customer service has put undue stress on me.

stated that they did not accept cash payment. I had to pay $166 in taxi fees to get home.

I'm devastated from this total experience. Nobody wants to close the contract because nobody wants to take responsibility for the error of their ways. They sure didn't meet their mission statement which is to be the most customer focused, cost efficient vehicle and equipment rental/leasing company in every market they serve.

I pay $60 for Hertz gold membership, book cars 2 days every week and I get this service. I contacted Hertz. They said they will contact in 3 months. Nobody did by now. They gave me $50 Hertz coupons as "sorry" for the wait. I want a compensation of $10,000 for bad service and putting my life in danger. I want Hertz to donate $10,000 to a charity for putting people's life in danger by giving me a bad car and arguing that I should use the car on a US highway to get it fueled. If I had taken the car out to fuel again, I would have put my life and people's life in danger. I was on business and the accident and subsequent argument with Swee caused delay to my official work as well.

When I turned in the car in Genoa, I was told I owed for this insurance as I had signed the voucher indicating so. I do not have that voucher, so I really do not know exactly what was in the fine print, but it was clearly not what I requested. I rented from Hertz, because I trusted an American company in a foreign country. I signed the voucher, because someone I trusted told me to do so.

My signature on the voucher may well be legally correct and may indicate I inadvertently accepted some form of insurance. Morally, ethically, and as good customer service, this scenario is not good business from any perspective. The company customer service refused to consider a refund. Needless to say, I would not rent from Hertz again.

I called the Hertz customer service, a female staff answered the phone and was nasty. She said I do not have any refund and I am not going to have a refund because I rented a car. I tried explaining to the female staff that I originally rented a $16/day car and 5 days later, my insurance company told me I am entitled for a $50/day car. Hertz did not adjust the price of the first 5 days that I rented a small car for $16, instead they retro charge me a $50/day for a supposedly $16/day car which was even smaller than the Metro car (2 door car).

What is even worst was when I disputed the charges from my credit card, Hertz was able to issue a charge card with the amount of $156 at the 1st page with my signature on another page. When I questioned the manager about how they came up with a charge card with my signature on the other page, the manager said, the first day that I rented the car, they asked me to sign a card. Then they just printed a charge card to incorporate my signature on it to make it look like I signed it on the last day upon return of the car. The manager stated signature is not required upon returning the car. Therefore they can always charge a customer with any amount they want with that kind of practice.

On November 3rd, I received a call from Kathy at about 4pm stating that Hertz had tried to contact me on several occasions and stated that they have already reported the car stolen. She then stated that if I wanted to avoid being pulled over and arrested at gun point for grand theft auto, I needed to bring it back right away! Because I had left two contact phone numbers with them, I asked when they tried contacting me at either number. Kathy stated on October 20th. I looked up my phone bill right away and saw not one call from Hertz for the entire month. I have phone records verifying this. I verified all numbers they would have called me from with the Manager Cullis.

Hertz never tried to contact me until they told me I was reported to the police for grand theft auto. I asked for the charges as I was going to bring them cash and not drive their car as to avoid being pulled out at gunpoint and she stated $1097 ($270 too much). It was from the insurance I had declined and I had a witness who was with me and reiterated the discussion whereas we stated I had full coverage insurance and reminded me I followed up stating Visa also insures the vehicle if using their card renting it, of which I did.

I got the manager on the phone who told me not to worry and that they didn't really report it stolen; just bring it back and we'll work it out. I told him also about the insurance issue and his response was, "Did you read what you were signing." I told him that there was nothing for me to read. She had me signed a small electronic signature screen next to a register and that he should know that. (He was just being mean). We set a time after 9am when he would be there. He stated that he would be there all day and would work with me. I arrived at 9:20 and was met by two ladies. They contacted Mr. ** and notified him that I was there. Over the course of the next two hours, I asked them several times as to his whereabouts and when he would be in to meet me as agreed.

After more than two hours, I was told that he had left the property and went to another location and if I wanted to talk to him, I needed to go to the Emeryville location. Once there, he said that he didn't want to intervene between the employees and myself as they would never be able to handle their own problems if he took care of all of them. I stated that it's not the agreement he and I had and he had left me waiting for over two hours knowing that I was waiting for him and never gave me the respect of even a phone call to let me know that he wasn't going to meet with me as agreed. By this time, it was nearly three and a half hours.

I am a victim of a violent crime, shot in the face in February by a crazy man with a 9mm handgun. The threat of being pulled out at gunpoint terrifies me. I missed five hours of work. The day I was called, I left work two hours early and the next day, I had an appointment with the manager who knew I was there and left me waiting over three hours then I had to drive to another city to catch up to him. After the threat of Grand Theft Auto, I couldn't sleep that night. I was up calling an attorney and Victims Services where I am undergoing trauma recovery therapy for my shooting and searching for help with this emotional stress Hertz put on my shoulders.

That was a scary moment for me and my family. The Hertz agent where we rented the car from needs to do more or better maintenance on their vehicles to not allow this to happen to anyone else who may be less fortunate. Thank you for you cooperation on this matter.

This particular incident involved the rental and out of contract, which I acknowledged to Hertz that my 24 year old daughter drove the car on 10/2, Sunday. She was highway 95 South and was pulled over by the police because his scanner went off that the car was stolen. There were 2 police cars involved. The officer told my daughter that the car was stolen and Hertz wanted it back. She showed the contact with my name on it. The officer said Hertz would not allow her to remove her belongings, so he removed them. He happened to be nice enough to "drop her off" at a McDonald's for safety sake, until I came to meet her. She felt like a criminal.

The officer overheard me screaming at my daughter because I thought she caused a traffic violation. Upon confirmation with the officer, he stated she did nothing wrong. There were no warnings, citations or even a ticket. He stated he was running tags, this was around 10:00 am Sunday morning and his scanner sounded because the car was reported stolen. He said there is a chip in the tags. When he saw the contract in the car my daughter explained it was in my name, but there was a contract and the car was to be returned the following day (Monday).

My fee was to be $105, plus the fee of approximately $25.00 for my daughter driving off contract. Hertz withdrew $562.48 from my account on10/7, but I was not notified until 10/8. I was charged for towing and impound fees. Prior to being notified that they helped themselves to my money which caused my account to become overdrawn, I went to the local office to discuss the matter.

I was told the manager was on vacation and they never heard of anything like this ever happening before. The rep said the manager would be back on Thursday and to wait for her call. That was when I was notified, and treated rudely after being a repeat customer and rented only 2 weeks prior.

I was not notified until the funds were taken so did not have time to borrow money to cover expenses to be deducted. After speaking to local, and corp reps no one would answer my question, "Why was the car pulled over?" There only response was there was an unauthorized driver, they were right and I was not disputing that fact. When I repeated to each person I spoke with what the officer said about his scanner, they spoke over me and just kept saying there was an unauthorized driver. I asked well there had to be a reason for the car to be pulled over, and only then would the officer discover my daughter was not on the contract. Again, they all talked all over that fact.

I disagree and I think because I am just one individual and they are a large company, they can treat me anyway.

This is terrible and cost me money I did not have. I am unemployed and the caretaker for my paraplegic husband. We are on a fixed income from his disability and SSI. The day I rented the car I was told by Justin (rep), there was 2 car thefts, one on the property and one car was found on a freight car on the way to Africa. My car wasn't stolen and was not due back until the day after the incident. The officer was not even allow to return my actual contract.

When I arrived at BWI airport at midnight on 10/3 to pick up my car, I was suffering from jet lag and exhausted. The Hertz representative printed out my contract and placed the signature block of the last page of the card 5-page contract on the electronic signature pad without any explanations or clarifications. I signed it assuming it was the same rate that I discussed with the representative on the phone and received an email confirmation for.

Two mistakes were made: Hertz gave me an incorrect rate for the second and third day I had the rental, which was a compact Toyota Yaris and the fact that I was exhausted and didn't double check the contract before signing. I had specifically told the Hotwire representative when making the reservation that I needed the least expensive vehicle and rate since I would be paying $1,600 to pick up my SUV that week.

So, there is no way I would have agreed to renting a compact vehicle for $20.49/day which would then jump to $104.49 for the second and $104.49 for the third day! I understood the first charge Of $172 to my credit card to be a "holding" fee until I returned the car but an additional charge of $70 was made on 10/06 before I returned the car (I had checked my account that morning and printed the charge) and the subsequent $62 was charged after returning the car on 10/6, bringing the total amount to $304.24 (with taxes and other fees).

When I arrived at the Hertz booth, the computers were down so they directed me into the airport terminal Hertz counter. The manager kept pointing out that I signed the contract for the $104.49/second and third day charges but refused to listen to my explanation that the Hertz rep made a mistake and that is not what my email confirmation stated. He also stated that he did not show the reservation being made via Hotwire. At first, he said that if it had been made through Hotwire, I would have to call them since Hertz does not deal with third party reservations.

The manager, whose name I failed to get due to my anger at the time, refused to listen and said he would not give me the daily rate since it was a weekend rate that I made the reservation under. I did not understand this since I made the reservation to pick up the car at midnight on Sunday and return it 2-3 days later on a Wednesday. I finally told him I would be placing a stop payment on all charges until the issue was resolved and I paid the quoted and agreed upon rate, as per my email confirmation via the Hotwire reservation representative.

Hertz is a major car rental and should have the best people representing its customer service. I will never rent from them again and am just glad that their overcharge will not impact my budget for bills. I can only imagine how many people they take advantage of who are tired, jet-lagged and assuming that everyone is doing their job accurately and fairly. Shame on you Hertz because based on all of these complaints, you should be out of business!

(1). False: Noemi tried to mislead and confuse me that I had to accept either waiver above, which means I can't decline both. Truth: Actually, I do have the right to decline both of them. (2) False: Noemi dishonestly lied to me that both waivers above will be only charged when I hit something besides human, such as Door, Tree and Wall etc, which means I don't need to pay any payment unless I hit something.Truth: I ended up being charged LDW $19.99 which I was forced to pick by dishonest presentation. The whole story suddenly changes after I signed the paper when Noemi did mislead me to. (3) False: As a sales representative, Noemi never acknowledged to client that these policies will be charged immediately, therefore it causes me to not realize in time that everything that she explained were all misleading to misunderstanding.Truth: The LDW or PDW will be charged immediately no matter you hit something or not. (4) False: After this happened; there is no Branch Manager to call back for details.

All that has happened is just let Noemi to call me back for another dishonest explanation. Without any apologies and she even threatened me to let me take 3 options: first, to accept $10.00 credit back, second, to accept $25.00 Gift Certificate and third to get nothing. Noemi actually threatened a client for her mistake and let the client shut their mouth up or get lost. This behavior was completely against a business regulation in any type of industries in any countries, especially in a democratic country like United States.Truth: That's a Hertz Rent-a-Car which is big and famous in their business field. But for what their staff did was totally unprofessional and unacceptable. Other clients like me should have rights to know what really happened and deserve a fair justice. Her colleague and somebody else, even you might ask why she would do this. Because she heard my conversation with another client that I came from another foreign country and it is my first time to rent a car. That could be or actually was her original intention which she just wanted to simply take advantage of people like me.

I hope Consumer Affair can help to warn all first time users or the international client to watch out for what they are going to go through.Many thanks for your attention and hope to hear from you soon.

I was dealing with Gary and Roxanne when I asked her for 1 more day to straighten out the situation with Allstate, since they were paperless and had to go back to the previous renewal to verify the coverages, whether it was $50.00 a day or $100. I kindly asked Roxanne if she would provide me until 9-14-2010 by 12 noon to either hear from the Allstate adjuster or simply go to the bank and withdraw the funds in full. She replied that I had long enough of time and could not extend me the half day, and if I was not there today, the 13th, I would be put into collection. My current beacon is $789 and can ill afford to have this on my credit record. When I stated I was a gold member and enjoyed the facility and could not afford to be put on credit report, she stated, “Too bad, pay your debts.”

When I called back to speak to her, Gary answered the phone yet to put me on a speaker phone to make a skeptical of my call. I currently own a local insurance agency where we recommend a vast amount of customers to both their Sunny Isles, Miami Beach location. I was humiliated by her actions as well as when I requested her to provide me with her last name, she refused and stated she was the store manager and was under no obligation to provide this to me. I have always held Hertz at the highest esteem, their vehicle fleet where we also have rented at Fort Lauderdale airport and Pennsylvania airport always provide my wife Lara ** and I the most updated fleets of high line cars and made us feel really great when arriving with our name on the board as well as the ground transportation provided by the bus system. Let me further advise that the quality of their drivers and their quickness in lending a hand to help my family on the bus with our luggage has always been topnotch.

It is really a shame there are a few bad eggs in the bunch that have treated the way this office has. It will certainly not keep all of us from being proud to work with all the professionalism that the rest of their staff has shown. Thanks ever so much for listening. Please understand, if the rental does come back for the $50.00 a day in lieu of the $100.00, I will gladly pay the balance to where they will instruct me to do so since Roxanne has made it clear that she did not wish to work with me in any capacity.

"I made a reservation to rent a car at Charles de Gaulle airport on March 7, 2010. I paid in full with my VISA card. Your Hertz confirmation number is: E6761361849. Renting Location: Paris Charles de Gaulle Airport Paris, France. Pickup date: Sat, Jul 24, 2010 at 08:00 AM. Return Location: Porte Maillot, Rue St. Ferdinand, Paris, France. Return date: Wednesday, Jul 28, 2010 at 06:00 PM. Car description online: compact, 4-5 door, automatic, air-(F) Ford Focus or similar. 5 passengers, 3 large suitcases, 1 small suitcase, automatic, air conditioning.

I presented myself at the Hertz counter to pick up my car. I expected the car to be available immediately as I had reserved well in advance and had pre-paid the reservation. I was told it would be 10-15 minutes for the agent's colleague to retrieve the car. The other people in front of me in line were handed keys and sent out to pick up their cars. My two companions and I went to the pickup area and waited. When the car was presented it was not the equivalent of the car I had reserved: a Ford Focus size car that would have a trunk large enough to accommodate 3 suitcases as advertised on-line.

The car offered was a hatchback style that could not accommodate even 2 suitcases into the "trunk" of the car. I was told this was the same class car, but it was not the equivalent of a Ford Focus, nor would it hold the three suitcases as advertised. I was told this was all that was available; I could take it or leave it. I replied that this was not acceptable.

I was then told to go inside to the main desk to the express line and someone would be waiting to help me. There was no one there. I asked the agent in the next seat if someone was there to assist me, assuming he would call someone from out back to talk to me. Instead, he then tried to deal with me (and the next client in his line), which was not acceptable to either the man who had been waiting or to me. I finally asked to see the manager and was told that he was waiting for me outside.

There was another gentleman outside who I assume was the manager. He said this car that was presented was the only automatic car available in this class. I explained looking at the car chart that this class of car promised a Ford Focus or equivalent and the car that was assigned to me was not the equivalent. I own a Ford Focus in the United States. It has a very deep trunk and could hold the suitcase that we had with us on the trip. Then they offered us a car that had just been returned: an automatic Mercedes with a trunk.

This was the only other automatic car they said was available at Charles de Gaulle airport. The catch was it was an extra 50 euros per day. This amount was non-negotiable, even though the equivalent car that we had reserved was not available. When that has happened in the States, Hertz and other companies I have used have always upgraded the car. We finally accepted the car because they had us over a barrel. However, it was not cleaned out from the previous renter nor was it washed on the outside and had 7/8 tank of gas, which was credited on the sheet. The car had no operational manual inside and the GPS manual was only in French. No one even bothered to show me where anything was on the car or how to operate any of the systems; they just had me look over the outside and sign a form that the car I accepted had no dents or marks. We had to call the manager back over to show us how to open and operate the GPS. He gave us a cursory explanation and that was it.

The staff at Hertz was not helpful and bordered on being rude. The manager did "apologize" at the end for delaying us (almost 2 hours), but he did nothing to alleviate the situation. I find it hard to believe that my only option was to upgrade to the highest class of car and pay in full for it when the car offered to me was not what was advertised when I booked.

Reply received 8/27/10.

Five days later (after I had called and left a few messages), he called and said "That light is a sensor - it goes on if no one is in the passenger side." I said "My boyfriend was in the passenger side when he noticed it." The guy said, "Well, we still have to charge you." So I filled out a form on the Hertz web site and after a week was told that I still had to pay, because they "couldn't be held responsible for something that might have happened but didn't. "Then the morons said they were sending me a coupon for $25 off my next Hertz rental!

I called the local Hertz office where the car was rented. I was told my car insurance company would not cover a portion of the rental. The Hertz agent was able to contact my car insurance carrier and resolve the issue in a matter of minutes. The agent put a request in to their credit department and there was a partial refund credited to my account. The agent assured me that the balance of the refund would be credited to my account in a few days. I informed the agent that their unauthorized transaction caused my account to be overdrawn. The agent stated that he would put a request in for the overdraft fee.

I called the Hertz agent the next day and was told a request for an additional $40 to assist with overdraft fees. I informed the agent that my bank charges $37 per returned item, totaling $370 in fees. I was told he would contact his manager regarding the fees. I notified my bank. They informed me to have Hertz call them regarding the fees because their transaction caused the overdraft, or file a fraud claim against Hertz for the unauthorized transaction. I presented these options to the Hertz agent. I was told they would only authorize $40 for overdraft fees.

I wanted to give Hertz an opportunity to resolve this before getting the bank involved but they opted not to. I called the bank and started the process for the fraud investigation. I wanted to contact the regional manager to voice my concern. In one week, I have left three messages for Mr. Fran **. I have not received a call back and I have not received the second credit to my bank account as yet. My bank account is grossly overdrawn. Funds from my direct deposits have paid the $370 in overdraft fees, causing an economic hardship in my household.

It's extremely disappointing to see such lack in customer service and in reservation protocol.

Due to the rain I did not have the opportunity to thoroughly check the vehicle before renting the SUV and after renting the SUV I began noticing the poor conditions of the vehicle I just rented. I immediately asked the employee to give me a better deal on the SUV because it was in poor condition and extremely dirty inside. The employee told me that it was the only SUV available and if I didn't want it I would have to pay a half day's rent since the paperwork was already completed on their behalf.

I rented a Dodge Durango. The tires were so worn out that they would never have passed inspection in any state. There were dings, scratches and dents all over the SUV. The engine light and fluids light were on. The windshield had a crack at least 16 inches long. Inside the vehicle, there were missing panels and broken molding. The SUV was also extremely dirty inside including both the seats and the panels. Worst of all they rented the SUV with only enough gas to get it off the lot before the gas light went on. Besides passing the first gas station leaving Hertz, the vehicle was so dirty that I immediately had to take it to be detailed inside. I felt extremely unsafe in the vehicle that it may break down because of the check engine light, check fluids light and the extremely bare tires.

then I find out later that since the car was picked up.

Hertz terminated the contract and then proceeded to fill the tank with gas and charge my account $59.50 for the gas. We were not given the opportunity to do this and not told it would be filled, because we thought we would be getting the car back. I didn't feel the need to fill the tank, this caused my account to get 3 overdrafts 2 at $32.00 each and one at $37.00, I called the local company and was told someone would call me back, after an hour I called again, same thing, they would call me back. I waited another hour and spoke with Katy, she stated she gave the message to Scott, but he was now out of the office and she didn't have the authorization to reverse the charge. It seems like at this time, the carpet was rolled up and the doors locked.

They got my money and that's all that counts. No one wanted to speak with me. It is now the next day and I have yet to hear from anyone. If this is how Hertz makes their money, I am ashamed to have done any type of business with your company. I just would like my money returned to me and my overdraft charges paid for. I hope to hear from someone.

The Hertz rental department at the Rapid City Airport is very "small town". They give you the keys within the terminal with no further check out. You walk to the vehicle and drive off. While filling out the paper work I was informed I would be liable for any flat tires I had unless I paid an additional fee. I waived that coverage.

Once we got in the car I found the Toyota Camry that we were provided had over 50,000 miles on it. Driving from the airport, I could hear a whine from the rear of the car and commented to my passengers it sounded like the rear wheel bearings were bad. We drove the car to the tourist sites in the Rapid City area, including many miles at 75 miles per hour (mph) which is the speed limit on some South Dakota highways.

On the third day of our stay, I noticed the rear tires looked worn. Upon further inspection, the rear tires were near bald. Once I noticed the tires I did not drive the car more than 60 mph due to fear of a tire failure.

When you return a rental car at the Rapid City Airport you self-park it and walk inside the airport to return the keys. No Hertz employee inspects the car until later. When I returned the car, I told the Hertz attendant at the counter about the bald tires and got a response stating "I am not surprised, that car has over 50,000 miles on it and is done". He refused to discuss the issue further or issue me a credit for what I considered an "unsafe vehicle". His response seemed to indicate that due to the high mileage I would be the last one to rent the car and therefore the tire issue was not important.

Upon return to California I called the South Dakota Highway Patrol who said a tire is considered legal if it has 2/32" of tread on it. Based on the picture, I do not believe anyone would agree it as legal tread. And by the contract Hertz tried to make me liable for any tire failures. Amazing.

In early July, I received a letter in the mail from "PurCo" claiming damage to the vehicle I rented. I almost did not open the letter as there was no reference to Hertz and appeared to be junk mail. PurCo is their claims department. Subsequently I received a package from PurCo claiming $2,267.86 in damages due to hail and front end damages. The claimed damages include 5 days of "loss use" on a vehicle the Hertz attendant made clear was not going to be rented again.

The only precipitation we had on the trip was the night of June 22 while staying at the Best Western in Wall, South Dakota. I subsequently contacted the hotel and they said there were no reports of hail damage to guests or employees vehicles during that rain event. I also called the Deputy in Wall who also said there was rain, but no reports of hail damage.

I was the sole driver of the vehicle and can attest I caused no damage to the front end of the vehicle as claimed by Hertz.

I looked online for a way to contact Hertz about the tire issue (at the time I was not aware of the claimed damages). I emailed Hertz and received a generic email response the same day. On July 1, I received an email from Hertz stating that the Rapid City office is an independent franchise and to contact them. As I indicated in response to Hertz, the rental car had Idaho plates, so regardless of Rapid City being an independent franchise; the car was a corporate Hertz fleet car.

On July 6, Hertz responded to my email basically saying "not our problem and contact Rapid City" (Attachment 8). Nice way to handle a client. On July 6, I phoned the Rapid City office and explained my issue. I was told to deal with the claims company (PurCo). I asked for the manager's email address and was provided an employee's email. She stated she would forward to the manager. I emailed the employee and included pictures of the car and PurCo letter. I have not heard a response from Rapid City.

I have disputed the credit card charge on the rental until the issue is resolved. I have since spoken to a SD Highway Patrol Officer who says the tire was not legal. I have submitted the claim with my insurance. I am prepared to take them to court on the principle of this.

After a few days with the rental car, I check my bank account and I saw, there were 4 pending transaction for $28.00 dollars each. I got very upset and I tried to call their office and I was never able to get through and decided to go to their office. I got there and I asked her why were those charges pending in my account? She said don't worry, the bill has been sent to the Insurance company and they have not approved it yet but once the insurance company would clear the bill, they would take them off of my account . I told her that I thought she said the card was going to be charged once, and she answers, "Don't worry, the insurance company would clear the bill and those charges would go off." I told her that she did not tell me that when I rented the car and she said she was sorry maybe I misunderstood her and she did not say anything else.

Today, July 28 2010, I went to return the car and they told me that my bill was $740. I ask them why, if the Insurance company had already sent them the payment and the they told me that I had bought an Insurance and the charge was $28 per day . I considered that she never explained it to me ,she said it was going to be a one time charge and that is was going to be reimbursed. I also think that she did not give me the best customer services when I rented the car because she on the phone and she was with another customer same time. It is very unfair to pay for something that I didn't get the right information from . She never explained the terms of the product the way she should have. Hertz claim that I had signed and I did thinking that the Insurance company was going to pay the bill of the rental car.

No one ever told me that to pay my taxes and fees at Hertz, I would need a manager credit card. I am very upset. You need to work further with your car company to fix that problem! I would like the money back that I paid for the rental car I didn't get on my trip. My reservation number is ** and my child Christina was to go on a trip on Saturday, July 17 and returning on July 25th. My son had to take my where I needed to go on my trip because I was left with no rent a car to travel with for the trip. It was very hard to enjoy my vacation. We are very saddened by this.

I was informed that my name was not on the rental agreement and the car I was driving was in fact rented to someone else. After an hour on the phone while the person speaking to me had to keep talking to a third-party, I was informed to get an oil change and I would be reimbursed. When the trip was completed, I returned the Camry to Hertz in Daly City, California and was informed that the car I drove cross-country was listed as "Lost In The System" and it took an hour for them to get the problem sorted out while I stood there waiting.

I thought the problem was over until two weeks later, I got a bill for a "Quick Pass" usage for crossing a bridge in a city I've never set foot in. I quickly responded that there must be some mix up since I was in Arizona at the time somebody else must have crossed that bridge. The response I got said in so many words that I was lying and I had to show "time stamped" proof that I was in Arizona and not crossing that bridge in Richmond, CA. They had me driving a car that I never saw and claimed I switched cars to cross that bridge. I know it is not an earth shattering problem but it is a major PIA to have to search for receipts proving that I was not the one who crossed that bridge using their "Quick Pass." Is this a new way to rip people off that they've come up with?

When I tried to contact Hertz to try to resolve this problem, they put me on hold and never return to sort the problem out. It's giving me an ulcer trying to comply unsatisfactorily to their demands of proof that I never crossed that bridge is worth anything. I'd be glad to join a class-action suit against this rip off scheme.

We only signed up additional drivers as a precaution that one of us may need to use the car. Upon return of the vehicle, we were charged an additional $104 for additional drivers. On the receipt, it says you may be charged for additional drivers. I was assured by the person at the car rental counter that we would not be charged. We were overcharged by $104 for additional drivers. We would not have added additional drivers at a fee. We did not agree to these charges. I tried to get this resolved. But when I called a supervisor, she was not willing to remove the charges. We were there on a family emergency and this added to the stress and financial burden.

However, without any question to the validity about my inquiry, I was freely told that they would return the charges to my credit card account. This, however, was also untrue as only a portion of the charges involved were repaid. After my wife discovered the incomplete repayment, I was then forced to contact them again to have the balance of the charges repaid. Obviously, Hertz has one of two issues: one, they have a bad billing system that’s relying on bad labor, hardware and software; two, they most likely have these fraudulent charges built into their billing system and they are relying on the costumer not to realize they have been over-charged.

I talked with a team leader from the customer service department who tried to explain the initial charge for the gas stating, "You turned in the car at four pm, which could have caused a mistake." Well, I was there when the attendant entered the information in the digital storage device and I asked her if everything was okay. She responded that everything was okay and we could leave. Then I receive a bill for fuel charges?

I Believe Hertz Corp. needs to address these issues or be held criminally responsible for stealing from the costumers. If my wife had not been so vigilant, we would have been cheated out of $36.95. This is not some clerk making a mistake. The fact that I had to call a second time to get the entire amount repaid is alarming to me as it proves to me beyond a reasonable doubt that the system has major issues or Hertz Corporation is doing it intentionally. From the poor excuses given me by the customer service department, if they are true, The Hertz Corporation is doing these over-charges on a regular basis.

Maybe you can get an explanation for an overcharged to my rental when the attendant who checked the car said everything was OK. Also, maybe you can explain the partial repayment and the readiness of the service personnel repaying the charges with no questions asked. Personally, I lost several hours recovering my money for fuel that I should not have paid for. But what about those customers that were over-billed and did not discover the over charges?

These people try to scam the consumer for extra bucks, and defraud the consumers in anyway they can. I protested the charge through my American Express. So far, I got no help from Priceline. It is sad to see a big corporation practices their business this way, especially in the economy like this. They are all out to scam their loyal customers.

The insurance was $140 for the week. I thought this is Hertz after all, a trusted company and they will fix this misunderstanding once I get back in the States. I've included the responses I got from Hertz. The summary is that Hertz won't do anything because I signed the paperwork (against my will). More interestingly, Hertz in Costa Rica is a franchise that operates independently. So any sense of security you might have by renting from a well-known and well-established company is not warranted.

Hertz response #1: This letter is in follow-up to our previous correspondence. Thank you for the opportunity to review your concerns.We have been in contact with the office in Costa Rica. We have been advised the insurance was signed for and accepted and is billed at a daily rate which is noted on the signed rental contract. The vehicle class reserved was not available, therefore, the Costa Rica office provided a two vehicle upgrade without any additional charge. Your rental charges have been reviewed and found to be correct. We appreciate the opportunity of clarifying this matter.

Hertz response #2. This letter is in follow-up to your previous correspondence. Thank you for the opportunity to review your concerns.We regret our last correspondence did not meet with your approval. However, the Costa Rica office is an independently owned franchise. They own their own fleet and process their own rental charges. We regret we are unable to reconstruct a verbal conversation between yourself and the Hertz representative. Therefore, we must base our decision for an adjustment on the signed rental contract. We regret an adjustment is not warranted for the insurance. Thank you for giving us the opportunity to review this matter again. We value your business and hope that we will be able to serve you in the future.

On Wednesday, April 28, I followed up with the issue. They said that since "the driver left the dome light on, it was driver's fault in draining the battery out" and they charged me additional USD 300 on top of rental charges. I fought with the manager and told him that when I exited out of the car on Friday night, all the car lights were off and no electrical was on. So I cannot be held responsible that dome light was on. It could have also been on before to my rental, so I cannot be charged for that. If I was also aware the the light was on and drained my battery, I would have accepted the offer of jump start but I did not since I was not at fault in draining the battery. They refused to listen in spite of pleading repeatedly. I also told them that this experience screwed up my entire weekend. But the manager would just not listen. I told them that I will take this to consumer court and he was like okay, do whatever you want.

I ended up taking the Toyota back 5 days later. I was assisted by an employee. She changed the car, gave me what I thought was just a revised copy with the new car when I came back to Hertz to renew for more time charged my debit card $1598.00 for two months which is $800.00 per month not $500.00 as agreed on the first contract. That first contract was kept when I went back to get into the Mazda and the lady working there not only changed the car but my rate as well. I extended the car rental and was told Mr. Joe would call me to straighten out the problem. He never called.

But at least at this point the guy he renewed my contract wrote it at $598/Mo. When I went back to renew it again the same guy told me it would be $950.00/mo. I said I couldn’t afford that I just turn the car in a pay for the 21/2 months I used. He said it would be $1,625.00 that is about $950.00 per month! Not as stated on my contract for $598.00 this time. No matter what I told the guy he put it on my card and said there was nothing he could do. That Joe B had told him to charge me like that.

I called to get this charge rescinded, and the saleswoman, Leah, agent number 7861, laughed at me. She could care less. I will never rent from Hertz again. Ever. It's a consumer trust relationship that is irreparably damaged. I don't trust Hertz anymore and will never rent from them again. They did not disclose extra charges either verbally or in writing. So I am done with them.

Since we had a week in which to use the van, our plans were to travel to Abilene, TX, a 5-6 hour trip from OKC. On March 17, to visit family who had not seen the infant child, and then return to OKC on March 20 for the baptism on March 21. Our problems began when the desk clerk, a young man named Carl, informed us that he had no minivans available due to "spring vacation. " He said he only had a large SUV available. After visiting the lot to check out the SUV, we could see that it was not usable. The luggage would simply not fit in the SUV, and it was difficult for my wife to climb into. The placement of the three children's car seats was also extremely difficult. While looking at the SUV we noticed a Nissan Admiral, which we indicated to Carl would be acceptable. Carl said, he could not rent the Admiral because it had been reserved. Because the van had been rented through Hot Wire, we called them for assistance, and they offered only to give us twenty-five "hot wire" dollars usable with our next Hot Wire Transaction. Hot Wire personnel insisted that they had done what they had agreed to do, and Hertz was at fault for not having the car available.

After three hours of talking to Hertz counter personnel (a supervisor was not available), and unsuccessfully visiting all the other rental agencies in search of a minivan (Enterprise has one that would have cost $500 more than the Hertz contract price), we put Hot Wire on a speaker phone, and when Hertz personnel heard Hot Wire's contentions, a young lady by the name of Amanda decided to help us out. She agreed to provide my son with a large Saturn, at the Hot Wire price, and my wife and me with a compact Chevy Aveo at no cost. Seeing that no van would be provided, we reluctantly accepted Hertz's offer. I must commend Amanda, however, for her initiative in taking over a difficult situation.

The worst part of the deal, however, came to light in Holiday, TX, which is just east of Wichita Falls. While at a rest stop, I noticed that the front tires on the Chevy were bald. It there was any tread at all, it was no more than the width of a dime, and that remnant of a tread was on the outer side of the tire. We decided to drive slowly to Abilene, and see if we could exchange the car at that location. A blowout on the interstate could have been fatal.

In Abilene, I called the Hertz office at the local airport several times, but no one answered. I then visited a Hertz office on Clack Street, and a young man named Mark L. examined the car. He readily agreed that the car had safety issues and immediately arranged for a substitute to be picked up at the local airport. I credit Mr. L. with saving us from a serious accident since a large snow storm hit OKC on March 20-21, and had I been using a car with bald tires, there is no telling what could have happened.

We turned in the cars on schedule, and there appears to have been no problem with my turning in a substitute vehicle. I await my MasterCard bill to see if this is the case. The out of pocket costs were approximately $10 in tolls, plus approximately $40 in gas. The lost time, both at the OKC airport and in Abilene, cannot be replaced. A positive element is that I learned something valuable: Hertz is unreliable when it comes to honoring reservations.

On Sunday morning, after a long overnight flight to Johannesburg, we lugged our baggage around to the Hertz franchise (Alisa Car Rental (PTY) Ltd) at Oliver Tambo airport where we were cheerfully informed by an unpleasant woman that we were being upgraded to a Hyundai Tucson. Wondering if on the website the Tucson was really classified as Nissan X-Trail or similar, we signed the forms and lugged our baggage around the parking garage to where we noted that the Hyundai was in fact smaller (our luggage didn't fit), lower, had a smaller motor and no 4-wheel drive.

When I pointed out to the guy (Andre, I think is his name) who appeared to be in charge that I couldn't see how this could possibly be considered equivalent, let alone an upgrade, I was bombarded with a lot of pseudo-technical nonsense (I happen to be a car mechanic). The unpleasant woman informed us that the Hyundai was a class G while the X-Trail was only a class E (or whatever) and since G is further along in the alphabet than E, it only stood to reason that it should be more expensive and anyway, she didn't have any X-Trails, and if I really wanted one, I could call the Hertz franchise at Neilspruit Airport (about 4 hours away) sometime the following week and they would be happy to make the exchange.

Okay, we were very tired and not getting any satisfaction from the Hertz staff so we decided to keep a happy face on our wedding anniversary trip and just go into town and get some sleep. Over the course of the next couple of days, I checked the Hertz website and found out that, as I had suspected, we had been fed a line. I figured when, confronted with the print-out I made, the folks at Hertz would make whatever adjustments were necessary. I planned to get to the airport nice and early on the morning of our departure to make sure we would have plenty of time for discussion which was at least as unsatisfying as my earlier encounter. Happily, the unpleasant woman had been replaced by a very professional one (whether or not it was the same one in a better mood, I can't be sure) who made me fill out a bunch of forms for the chip in the windscreen we got courtesy of a flying rock on the N4, but Andre was still there, and he gave me another long and complicated explanation which sounded like more nonsense (but I am a mechanic, not a car rental agent) so I couldn't be sure.

When confronted with the printout of the website, Andre admitted (without apologizing) that the Hyundai was indeed a lower class and substantially (about 30%) less expensive vehicle than the Nissan, but since they had received the reservation request from Hertz UK, they couldn't change the price or give me a reimbursement for having rented me the cheaper car. I would have to go to "any Hertz agency in the UK and they would sort it out for me." I pointed out that I don't live in the UK; my credit card billing address is in Surrey where I have a mail forwarder to my physical address in Cameroon. He told me to try in the US.

I used to get angry and start shouting when this kind of thing happened to me, but as I have matured, I have learned to keep my blood pressure down. Anyway, I couldn't see how, after spinning this elaborate tail that, even if it was a load of **, he was going to back down. I did, however, insist on getting some kind of paperwork that I could use to make a case and was presented with a new rental form in the amount of R9,702 (same voucher number as before: **), compared to the original amount of R13,656; the difference is equal to US$527.00.

So when I got back home to Cameroon, I logged back on to the Hertz UK website and sent in a complaint, detailing our adventure and insinuating that I did not believe that I could walk into any Hertz rental agency anywhere and get anything except a shout of laughter and that I was planning to be really annoyed if they didn't do something. I needn't have worried. Although it took them over a week to respond, they did something. Following is the text of the message I received from Hertz UK Customer Service: "Thank you for your email. I have investigated your query thoroughly. Please accept my most sincere apologies for the service you received at the Hertz location in South Africa.

Also, please accept my apologies that there was no automatic vehicle available. However, please be assured that the Group "E" and Group "G" vehicles have the same rate. Therefore, there is no refund due for this difference in vehicle groups. However, as an apology for the problems that occurred, I have processed a refund for the amount of £80.00 GBP to be refunded to your credit card account. You will see this on your next statement. I have also issued a Rental Certificate for the amount of $80.00 USD. Please allow two weeks for this to arrive by post. Once again, please accept my apologies. I hope you will give us another chance to serve you again soon. Yours sincerely, Clare **, UK Customer Services Department”

So I went back onto the Hertz website and, sure enough, the Nissan was still more expensive than the Hyundai (I made another printout). These people are incorrigible. I immediately wrote back (4 times) to UK Customer Services, but got no further reply. Yesterday, I received in the mail the voucher so I figure that must be the end of the matter as far as they are concerned.

If you take the $80.00 off the $527 they first denied, then admitted, and now again deny over-charging me, you get about $350. I am still in the red (it should be obvious by now that I am not ever going to use the $80.00 voucher) for absolutely nothing that I did other than book online through the Hertz website. In the meantime, I suspect that they must have shared my letter of complaint with Hertz-JoBurg because a couple of days later, I also got the following: "We refer to the above mentioned claim number and the incident that occurred on 03/05/2008. Finalization on the damages and claim has been administered in its entirety. Please note that your account will be debited with R 6000.

Kindly note that the cover you have elected to take is Super Damage Waiver (SDW). Super Damage and/or Theft (Loss) Waiver does not cover: any damage to window glass; inter alia. The following damages were noted: (cracked windscreen). The amount has been calculated as follows: First amount of liability: R 0.00 Damage Amount: R 6000.00, Assessors Fee: R 0.00, Towing Fee: R 0.00, Claims Admin R 450.00; Total amount debited: R 6000.00. We trust that you find the above in order and should you have any queries in this regard, please do not hesitate to contact me on 021-935 4506. Yours faithfully, Sasha **, Claims Administrator."

Useful phrase: "inter alia". In case you don't know, that amount, R6,000, is $800. Seems a lot for a windshield on a Hyundai especially considering that I took out all of the available insurance on the vehicle. Peculiar insurance that doesn't include getting a crack in the windscreen from a random rock thrown up by a passing vehicle on the highway and charges more for the repair than the R5000 deductible that I would have had to pay if the whole vehicle had been totaled or stolen. I suspect some kind of vengeful motive associated with my complaint. As of now, I am out $1,150, a lot to just give up on, especially when the people who took it from me lied straight to my face several times, and charged me money for their own mistakes. As they say in South Africa: "It's just a pleasure!"

However, without undertaking a legal procedure that would probably cost me more in cash ($1500 out of pocket) and cosmic energy than I can at my age afford. I can only ask my friends and those who sympathize with a fellow human being who is being rudely abused by a big company full of unpleasant people to go with a car-rental agency that tries harder.

Why did they accept her debit card and not mine? I had much more cash on my card. I feel that my debit card was not accepted because I am a black male. Are some debit cards accepted and not others? I felt humiliated and embarrassed. My debit card is just as good as anyone else's. It was very embarrassing for me to have to ask someone to use their debit card for me. I want to be compensated for this situation

I called and explain my situation to the company and they said that I will be charged for another day of rental. I feel that due to the state of emergency announcement, I should not have been charged extra fee since it was not my fault. When I returned the van, I was charged for an extra day. I am upset and not pleased with Hertz car rental.

Why couldn't Hertz just notify us by a simple form letter or just let the police notice come to us? We are world travelers, and you can rest assured, we will never rent from Hertz again. The reference ID given by the Hertz Processing Center is **.

What a horrible and poor attitude. It was the most horrible service I've ever seen. If they didn't have the car for rent, they should have told me earlier so I don't waste my time more than 2.5 hours! I am wondering why the Hertz online reservation still show that they had many cars for rent. Are they kidding me or had lied to me?

He asked me about insurance and I said my insurance covers all vehicles that I drive, including international travels, and he said to return the car full of fuel. Besides the fact when I actually left it was 1/2 full, I did fill the tank 10 minutes prior to return of the vehicle and I showed him the receipt. Get this, he thanked me for the gas and refused to take the $59.99 fuel charge off the receipt! Never mind the fact the car was incapable of holding that much fuel, when in fact it was closer to 2 tanks of gas. I had arranged for an economy car as my needs were for local business only, so I received a manual Peugeot that was an absolute wreck. The key did not work on the driver’s side, so I had to climb over the passenger side and the gearbox. Throughout the two weeks I had 2 tires that had slow leaks, so I was constantly looking for fuel stations (which is no easy task in Costa Rica ) to fill the tires. It left me incredibly insecure of my safety.

And now Hertz, who asked for 2 weeks to investigate these allegations, in one day denies any liability. "Our records indicate the difference between the approximate total quoted and the amount billed is due to the Third Party Liability and Fuel Purchase Option (FPO)." Basically all they did was thank me for informing them of their inferior vehicles. Oh, yea, they also put an unauthorized possibility of charges for $1500 on my card. I find this so incredibly astounding and I guess typical of Hurts. Oh yea, upon return to Sacramento airport at 11 pm, two weeks later Enterprise gave me a 2009 Ford Escape for $23.99 a day with no hidden charges. For your own safety and economic future, never rent from Hurts.

We picked up the first rental car at Heathrow at 8:30 am, on 8/25/09. It had 5286 miles on it when we took it out and 5386 miles when it broke down - a total of 100 miles that we drove. The clutch balked each time it was used. When it balked before we even left the Heathrow lot, we should have known it was bad, but we chalked it up to unfamiliarity with this manual-drive car. We drove immediately onto the M4 highway, where the clutch was rarely needed. We got off the highway at about 9:30 am at Swindon to visit the main post office downtown (to exchange currency). Then, with the clutch still balking, we left Swindon heading south. We no sooner got across the M4 when the clutch started burning as well as balking. We got onto a back road, where it quit entirely (at about 10:20 am). That was when we learned that Hertz's "emergency" number, on their car keys, is for their contractee, the British Automobile Association, and that we had been given no Hertz phone number that could help us get a second car.

After a two-hour wait, an Automobile Association mechanic answered our emergency call and towed us and the dead car to the Swindon Volkswagon dealer ("because it's still under warranty", he was told). In his tow truck, since the phone was on speaker mode, we heard the Swindon Hertz Rental manager say she had "one car on the lot", but she wouldn't let that one go to us: she was saving it "in case someone walks in". Due to this Hertz failure to deliver, we sat in the VW lot in the broken-down car while the mechanic attempted all day to find another Hertz dealer who was willing to bring us a replacement car. We asked about another car rental agency and were told then that Hertz is the only car agency whose contract with Automobile Association specifies that only another Hertz car can be substituted.

We tried phoning Hertz but the phone number on the Hertz rent-a-car form "had been changed" and that number got us to someone at the Heathrow Hertz rental desk. He said he was just a rental desk clerk, had no phone that could make calls, and didn't know how he or we could reach anyone higher up who could help us. We then phoned the US to American Airlines Car Rental, through which we made this car rental, and got us another car reservation. Though she promised the car for 9 am the next morning, Swindon Hertz, where evidently the rental reservation was forwarded, did not deliver that car until almost noon on 9/26 despite our pleas with the manager.

*As to this first replacement car, whose left front tire was marked by Hertz on its pre-inspection form as scuffed, and with only 5mm tread. As we drove the car, it kept steering leftward needing constant, vigilant correction for three days. At some point we were forced into a curb, nicking the rim. It then leaked air, but unnoticeably slowly at first, because we were doing very little driving on 8/27 and 8/28. But when we got on the M6 highway on 8/29 on our way from Stratford to Blackpool, the leaking of the tire's air accelerated and it flattened noticeably. We stopped at Exit 15 M6 Service Station at 4:30 pm - and discovered that the car held no spare tire.

By luck, Automobile Association mechanic Dave was in the lot picking up another disabled car. He phoned for help for us. At 7:30 pm another mechanic finally arrived. He phoned around and found that the nearest place where we could get another Hertz car was Manchester airport. He towed the broken-down car and us to the airport, where we arrived at 10:30 pm. We were exhausted (again) from a day of keeping this car's bad steering from causing an accident and then from sitting for hours in a parking lot, missing dinner reservation at a posh resort and a paid-for after-dinner show in Blackpool - which had been contemplated as a big highlight of our trip through England.

At the airport Hertz, we signed all the forms for yet a third car. After an hour and a half of searching, it couldn't be found. At nearly midnight, we got a fourth car. It was there and it was in working order. The rest of the trip, we had no car trouble.

When I told him I didn't know what he was talking about he said it was to be turned in earlier that afternoon, the same time of day I rented the vehicle. I explained to him that I told the guy from whom I rented the vehicle that when asked when and where I would be returning the vehicle, I said I was going to be returning it to the airport in Cincinnati in the evening on this day. And in fact, I not only returned it on time, but even a little earlier than what I had told the Hertz representative in Indiana. This representative agreed that the charge was excessive, not necessary, and that the individual from whom I rented should have expressed that the vehicle was to be turned in at that particular time. He said if it were him he wouldn't expect a full day's charge and that although he was unable to make that adjustment, I should contact the store from which I rented the vehicle and they could do so.

I have called the store from which I rented the vehicle twice. The first time the individual I spoke to said he understood and that the individual I rented from should have gone over the details of the contract and expressed everything such as the turn in time in order to avoid instances such as these. He said he also agreed that the charge was excessive and that he wouldn't like to be charged a full day for an extra three hours, especially when as a customer he didn't realize the mistake made on the contract. He said he would talk to his manager and get back with me that day concerning the situation. I never heard from him again.

A few days passed and I called back. This time I spoke with a woman who said she could make that adjustment but that she wouldn't because the time was written in the contract. I explained that her representative did not put down the time that I told him and I did not expect to have to go over each detail of the written contract written by her representative given that I expressly stated at the time of rental the time and location of which I was returning the vehicle. I further explained that I was a loyal and repeat customer of Hertz and that in light of her customer service representative putting the incorrect turn in time on the contract and further failing to inform me of the time he placed on the contract for return, I would still meet her halfway and not expect a full refund of that day but agree to a pro-rated charge for the three hours because I didn't read the contract in detail and catch it.

I thought this to be a fair and satisfactory solution for all involved and would satisfy me enough to have the company work with me on this that I would rent from Hertz in the future. Never again. The representative on the phone told me even though she "can do that, I won't" and went on to further slow her speech referring again to the contract as if to speak to me in a childlike manner. I explained to her that I was a grown man and not to be treated like a child and she said then you should stop acting like a child. I asked her how expecting to be treated with fairness and respect after being a loyal and repeat customer was acting like a child. She had no answer to that question.

I asked her to look at it from my perspective and that if she unknowingly returned a vehicle past its due time, would she expect to be charged for a full day given that the vehicle was three hours late? She said of course not. She wouldn't expect or appreciate a charge like that. I thanked her for her honesty and said, "Then why are you doing it to me?" She said, "That's the policy and I can't make an adjustment." I said no, you can make an adjustment but you won't. She then admitted that was true.

Admittedly, I should have looked over the details of the contract much closer. And one can bet in the future I will. However, their representative did not put the correct time on the contract for return, did not return calls they said they would, refused to assist me in coming up with an acceptable solution and further went on to insult me during our last phone conversation. This was completely rude, disrespectful and inappropriate behavior all around for which I will never rent from Hertz again.

Then, this past week, Hertz International sends me notification that they have charged my Visa account for 30 Euros or roughly US$50 (without my authorization) in order to provide my name and address to a municipality in a very small town in Italy, allegedly because of an unpaid parking ticket. One, we never received a parking ticket in our entire trip throughout the Tuscany area. Two, this capricious and arbitrary decision to charge my visa number for their administrative time is blatantly wrong and illegal. Please forward my complaint to Hertz International on my behalf. Thank you.

After exiting the garage I found out the dash lights and high beams did not work. Upon exiting I-10, I was pulled over for no tail lights. On my way again, at 2:15 AM, I was pulled over one more time. Thankfully I did not receive a ticket in either instance. I have e-mailed the area manager twice, called and left messages twice. I have not heard back from Ellen ** the area manager. I guess this is the way Hertz treats its customer's. You can count me as someone that will never rent from Hertz again.

Rather than argue this point, I assumed that the Hertz rep really knew what she was talking about. During the trip however, every time I pulled up next to a Mazda 6 in my rented Ford Fusion, I was struck by how similar in size they were. I contacted Mazda of America, and was told that the interior dimensions (including the trunk) of the Mazda 6 and Fusion are identical. I contacted Hertz and asked them how they justified the added cost. The customer service rep explained that the Mazda 6 and Ford Fusion are in different classes, for reasons that Hertz would not clarify. I explained that Mazda targets in the Camry, and similar sized vehicles (like the Fusion) in selling its cars in the US, not the Corolla. How then could they justify charging me more for the same sized car? Hertz would not elaborate or admit any wrong-doing.

I was charged $7 more per day, over the course of a one week rental, totaling $49, plus additional taxes. They did reimburse me the added cost, but did not admit any wrong-doing. I wanted consumers to hear about this, and see if there are other cases in which consumers felt they were cheated, or misled by rental car companies.

We missed our business appointment, which was very frustrating. The local employees could not give us any written legislative explanation why they do not accept Bulgarian driving license. They hardly managed to print out useful tips for Hertz customers. We are much more shocked by the fact that they charged our credit card. We need our money back and an official excuse note form Hertz. We will investigate this case in the European commission and in all possible way. We will sue Hertz for misbehavior and violation of our civil rights - taking money without providing any service.

I find this practice disgusting. Payments should not be accepted if the name is incorrect. And if it is legal to still accept the payment, it could be checked and Hertz, if that's their condition, can reject the reservation at that point. But no, they deliberately allowed the transaction to proceed and just put the condition in their terms and conditions so they can still take the money. This is a disgusting and shameful practice. So, after finding that we couldn't have a car on the day, we had to runaround and find somewhere else to get a last-minute car from. They were helpful. They rushed us through and, of course, had no problem accepting me to pay and someone else drive.

Hertz was plain rude. They showed no interest in helping us and made us miss my aunt's funeral. After finding that I had been charged, complaining was an even worse experience. Customer relations are downright rude and even tried to threaten charging us more as a no-show fee, which is more than the amount of our rental. Do not use Hertz. They have no service standards and will try their best to charge you as much as possible in all circumstances.

The monies overcharged will be paid back, but I have outlined the below. It has been agreed that I have paid $675 CAN too much, and this will be paid back within 6 weeks. But I want to complain about the complete lack of customer care by the staff at Moncton and by **. No one was prepared to listen, and the lack of updates as to your mistake is unbelievable. I had to fax the copies of my agreement for the first 14 days that I had already paid, as they could not be found on the computer. And I was then told I had not paid enough!

The amount of time, effort and money that I have paid to identify and correct your mistake want to be paid. Due to the complete lack of updates on the part of **, I had to ring the helpdesk on your website, contact the Halifax office, and was put through to her voicemail account. Even though I left a VM, I had to contact ** again, as no return e-mail/phone call was received by myself. Additional, I want the change rate to be used for when my agreement finished. This currently is $0.10 difference, and amounts to approximate $53. Also, the interest that I have/will have to pay to my credit card company will also be covered by you.

I was also not informed that I would have to pay additional to drop the car off in Moncton downtown. If I had dropped the car off in Moncton Airport, I would have saved $114. I want to continue this complaint, as I want answers as to why I was overcharged in the first place, the lack of customer care, and the lack of information as to the additional charges provided by the staff at Moncton over the telephone. I have all the e-mail chains, as well as the date/time of when I left the VM for **, if you require these to be forwarded to you. I have been left out of pocket by the mistakes of Hertz and the very, very poor customer service that I have received. Once again, many thanks for your help with this matter.

When I returned the vehicle to the airport drop point, it was pouring rain. No matter, I was told :

4. I would not be given a copy of the Check-In-Control unless I signed it first.

Definition of extortion: Hertz

Of course the clock was ticking and I was concerned about making my flight. So I wrote across the Check-In-Control "Customer Does Not Agree with the Damage Report" and signed it. At the terminal, I went to the Hertz counter to lodge a complaint. Although there were many employees wearing a Hertz shirt, no one was a customer service representative and there were no Customer Complaint forms.

Upon return to the US, I found that my credit card had been charged for the "damages." I immediately tried to contact Hertz Corporate to contest the charge and voice extreme dissatisfaction with the Iceland franchise. Lo and behold, Hertz does not have a Customer Service phone number. You must email or snail mail your complaints. It took 9 days for Shirley **, Customer Service Administrator, to respond to my email, with her email stating, "At Hertz, we pride ourselves on the high quality of our customer service."

Really? Although I included my phone number in my email, she did not call me. Worse, I left three messages on her voice mail which she never bothered to return. There was no "How can we resolve this to your satisfaction?" And Hertz does not send an email survey asking you to rate your experience. What does that tell you about Hertz pride and customer service? Clearly the lack of interest in customer service at Hertz begins at the top. From the many complaints on this website, my experience with Hertz is hardly unique. And like the others, I will never rent from Hertz again. I have written this as a warning to others what they can expect when renting from Hertz location.

I would have no problem paying the charges if they were valid, and I agreed that Hertz give my information to a third party. If they are collecting $4 from me and they do that to a million people, that's a lot of money. In my opinion, it is a scam to collect money via people's credit cards unknowingly. They should have you accept it specifically on the rental agreement the same way insurance is presented. Please feel free to contact me with any question you may have.

Regardless, when I finally got served, the class of car I had rented, reserved and prepaid for was not available. (I remember the Seinfeld episode regarding the meaning of the term reserved) Hertz insisted upon delivering an SUV, which did not serve my needs as elderly family can’t climb up into the cabin. Finally, the agent left the counter for several minutes and returned with the keys to a premium auto. I had prepaid for a full-size auto. I found it interesting that when I went to the lot to get the vehicle, there were 4 Camry’s next to the Volvo I was given. Apparently, they were 'reserved' for other arrivals. The Volvo had terrible gas mileage, averaging 19mpg. Aside from the terrible delay in getting the car and the horrible gas mileage, this rental was not bad enough to keep me from renting Hertz again.

The second rental however, has sworn me off. The prepay fees I was charged 6 weeks before rental were not credited to my account and it took me 2 months, several phone calls and numerous emails to get the firm to finally issue credit to my account, this after the firm stating there was a billing error the first time I contacted them about it. Fortunately, I am in a position such that I can pay off my CC each month. I shudder to think how much interest I would have paid had I kept an outstanding balance on the card.

I am still waiting for the frequent flyer miles. The firm has been completely non-responsive regarding this failure of service, except an automated email stating my account would be credited. I received that 3 months ago and the firm has failed to respond to emails and phone calls regarding the points, since then. I can only conclude they have no intention of correcting this problem.

In my last week while I was in Madrid, my car was vandalized. I called the police but did not get any help there. When I returned my car, I returned my car one day early, because I was afraid that people would take the car because the window was broken. The manager there was very rude and unwilling to be flexible. On top of that, I had to pay a fine for turning in my car early. I have been a Hertz customer for many years. I have rented cars from Hertz in the US and also in Mexico, Holland and Germany. I have spent thousands of dollars on these rentals.

Next summer I am taking a trip to Canada. I will be renting a car for three weeks from Hertz. Thus, I am requesting a discounted rate or a voucher I can use toward the rental of a car. We are a family of four, so I usually rent a large vehicle that can accommodate us plus the luggage. I do not think that I am asking for too much. The economy is doing poorly. I could search for one of your competitors but I am a Hertz member. I hope you will consider my request and provide me with a voucher to be used with my rental. It would be great to perhaps get an employee discount as you know car rentals in Canada are extremely pricey. Please contact me to inform me whether you will be able to grant me this request. Feel free to contact me if you have any questions.

Then she said it was not her responsibility, it was someone else's to credit the account. Not trusting her, I asked to speak with her manager. She told the same line as Ms. Chantal about their 30 days. I asked something in writing. She could not and the manager routine tell customer what they feel is appropriate at the time. Also, what upsets me is they process the damage claim within 96 hours. I will never use Hertz again and strongly recommend that no other customers do the same. This company has poor customer service and needs to be out of business. It focused primarily on how they can appropriate money rather assist customers.

Finally, I received copies of a traffic violation (19 kilometers over the speed limit) which I was not aware of. But in the meantime, I authorized Hertz by email to charge my Visa for the administration fee and take care of this matter. I also asked if the USD 61.42 was taking care of the traffic violation and two weeks later, received another copy of invoice with a notation that the USD 61.42 was a refueling charge. Now, how could that be, since we used at the most, two gallons from a full tank to get to the airport. The personnel at Hertz do not respond to my emails, nor do they follow through on my instructions. They just send me more invoices. This is very disturbing, you would think, as big of a company as Hertz, they place more value on customer service. I feel, Hertz gives very poor customer service and I will never utilize their service again.

I had tried to reach the manager. They put you on hold 25 minutes and disconnect very rudely. When you call back in Orlando, they don’t pick up. They have advertised that they give E-Pass, but the E-Pass did not work. E-pass agency can sue me or put me in jail. I tried to reach out customer care through Hertz.com, they don’t answer either. The lady tells me call me and she does not pick up and tells she is on vacation or contact. We have to keep trying three different numbers and no one cares to respond to resolve it. It has been ages and we can get hold of them.

When we try to call them during business hours, you will be on hold for hours together I don’t have a time to reach during business hours since I am the only bread winner in the family. It is causing a lot of damage to my reputation with Express Authority and a lot more of credit card issues. It is causing pain, anguish, and stress for the entire family during our vacation. They spoil the vacation and give us a hard time. They are highly discriminatory. We need to take action immediately.

However, as soon as I removed the LDW, I began to feel uncomfortable with making my insurance company responsible for someone else's property. So on April 2, 2009 I called Hertz and requested that they re-instate the LDW that day, as I just felt more comfortable having it in place. Their response to me was that they could certainly do that, but I would have to bring the vehicle in to have it inspected first, so they could make sure no damage had already occurred. I agreed to bring the car in first thing the following morning. As soon as I did so, I was told by the representative, "Oh, never mind, my manager said you are a repeat customer, so we can trust you and just go ahead and put it back on." I responded, "So you do not need me to bring the car in tomorrow after all, then and I will be covered as of today?" to which I was told, "Yes, no problem."

So, in spite of the fact that my insurance company wasn't going to reimburse me for the LDW, I opted to pay the $9.00 per day charge anyway, as I felt it offered me some peace of mind. On April 15, 2009, I was proceeding through an intersection when another driver ran a red light and hit the rental car. I immediately placed a call to the Hertz office where I had gotten the vehicle. I was assured by the person I spoke with that the LDW was in place, so I would need to call their claims department to get directions regarding what to do. I called the claims reporting number that Hertz gave me and followed all of the instructions given to me regarding their vehicle.

The next morning, I went to the Hertz office to file the appropriate paperwork on the accident and to pick up another vehicle. I talked to both of the gentlemen at the counter and they both assured me that, "these things happen that is why we offer the LDW to people. It will be all right, we will take care of it." They gave me another vehicle, assured me that the LDW coverage would remain in place on the second vehicle, and I went on my way.

The following week, an insurance representative from Hertz called me to get information on the accident. I answered all of her questions to the best of my ability. I passed on to her all of the information that I had regarding the other driver who the police cited as being 100% at fault for the accident. She then spent the next 15-20 minutes explaining that the LDW I had with Hertz covered the damage to their vehicle only and that I would need to deal with my own insurance company regarding any claims related to personal damages to me or my passengers. This was now the fourth Hertz associate that had assured me that I was covered under the LDW.

When I returned the vehicle to Hertz on the morning of May 8, 2009, I was charged $324.00 ($9.00 a day for a total of 36 days from 4/2/09 through 5/7/09). A period covering 2 full weeks before the accident, the day of the accident, and another 3 weeks following the accident. I expected that to be the end of the matter. Two months later, however, I received a letter from Hertz demanding payment of $4,045.68 for damages to their vehicle. I called the number on the letter and spoke to a "recovery specialist" who informed me that although they could see that I had paid $9.00 a day for coverage, it was not in actual fact, LDW coverage, but rather some sort of personal liability coverage and that therefore, I was responsible for the damage to their car.

I spent 30 minutes on the phone with this gentleman explaining the chain of events, including the conversation that I had with their own insurance representative who made it expressly clear, in no uncertain terms, that I definitely did not have any personal liability coverage through Hertz. I also explained to him that no one I had dealt with at Hertz had even discussed personal liability coverage with me, so how could I have agreed to pay for something that I did not even know was an option? Additionally, I explained that in spite of the fact that I had not been covered by the LCD for a brief period, I did not believe that I had ever signed a "waiver" of that coverage as the LCD was stopped and restarted by phone.

His resolution to the problem was to suggest that I talk to his supervisor, although he told me that he felt it would be a waste of time, because his supervisor was going to tell me the same thing he had just told me. I then spent another 45 minutes on the phone with the supervisor explaining the whole chain of events once again. He, too, kept insisting that according to my paperwork, I had not been paying for the LDW. I told him that if that were indeed the case, someone had made a mistake or worse, had deliberately misled me. Eventually, he told me if I could get the representatives at the office where I had rented the car to contact him saying that a mistake had been made, he would close the matter.

I then called that office and spoke to them. They told me they would look into it. I went in the following morning to see if there was anything they needed from me to pursue resolution of the matter and was told that they were contacting their city manager to get it resolved and someone would get back to me in a day or so. He again assured me that there should be no problem as I had paid the LDW. As of today, August 27, 2009 no one has called me back. However, two days ago, I received a second "demand for payment" letter from the "recovery specialist" that was much more strongly worded than the first had been. So, it would seem that no one at Hertz has followed up with the matter.

Just getting the test rental was the first one. No one at the rental counter knows what you're talking about when you get there to pick up the car that you reserved online. Once I got someone who knew, they told me I couldn't use a debit card, after the Sales department told me I could. Then, they told me I couldn't rent the car because after I fought with them to use my debit card, they ran a credit check and said mine wasn't good enough to rent a car. I had to call a friend to drive across town in 4 o'clock traffic to rent it under their name. I had to reserve 4 cars before I actually got a car, because as fast as you reserve them, Hertz calls you back and tells you to go pick another one because the one you reserved is not coming back when you wanted it as expected.

Once I drove the test car around and decided it was okay to buy, I wired $10,700 to Hertz's bank in New Jersey. That was over 3 weeks ago. To this day (August 12th), I still do not have my tags, Bill of Sale, Title, registration, nothing. The car still has the Hertz rental tag on it. I had to change my insurance over to the car along with wiring my money up there. So, what I have is a new car, insured by me, with my old tag number, but that tag can't go on the car yet. I'm driving around just waiting to be stopped by a police officer who runs that tag, thus causing my insurance to be cancelled which will snowball to driver license suspension and on and on and on.

I emailed every day, asking for a status, received a date of August 21st and an offer of a gas card for my inconvenience yesterday. Do not do this. I left out a lot because it's too much to type. Do not go through the torment and aggravation of this program. I thought car dealerships were bad. They are a dream compared to this program which was obviously launched prematurely with no forethought for the customer. Stay away from the Hertz Rent2Buy Program!

On returning from the holiday, I wrote to the company and they sent me a bill for 106 euros and some very blurred photos purporting to be of the damage on the car. It was so small I don't know how the attendant even noticed it. However, I thought, well, even though I'm a Hertz member, they will lose my business and I will just pay up. However, I find on my bank statement that Hertz has removed GBP159.31, without reference to me or my agreement, a sum half as much again as the account they sent and with no reference to any insurance company. There is something very fishy about this whole thing and I am going to take them to court if they don't reimburse the money they have stolen.

I was forced to use it on my trip from Boston, MA to my children town of Springfield, MA, 100 miles away. Having had a bad prior experience with this device, I choose to pay the toll cash, but to my surprise, the attendant told me that this device had already been activated and charged for, against my will. I continued the trip which would cost me a total of $13.00 round trip, instead, they charged my debit card/MasterCard $46.20 for the same tolls. I advised this company that if you don't reverse the charges, I would pursue a complaint with Consumer Affairs, and to seek support from a media, to alert future disappointments of customers that just like me will be victims of a scam on behalf of Hertz Rental Car and this partner company called PlatePass. So, I hope you elaborate a public announcement to alert such future disappointments of honest people like me. Thank you.

I wrote to Hertz on June 29, to complain about the exorbitant, totally unfair cost (I had filled up with diesel during the week, so, I know prices!) and the impertinent attitude of the clerk. Needless to add, I have not received any reply to my complaint. I have been overcharged by about 50 Euros and the attitude problem of the clerk added insult to injury.

To add insult to injury, upon receiving the final bill at home, I was charged for insurances I didn't request and tagged with a refueling charge when I returned the car full. After emailing several times and being on hold for nearly 45 minutes, I've been told that after researching the matter, the charges will stand. If I can produce a time stamped receipt to prove that I really filled the car up, then they will review the matter. Argh. I am done with this company for good. As I told the Hertz rep, I will walk, skip or crawl to my next destination rather than rent another car from Hertz.

Explaining to 2 different reps what the problem was, I had to stand there while they provided customer service to phone calls coming in when I was there first. The female who came and replaced the male who was helping me was short and rude. I was charged $15 for gas when I feel I should have not had to pay a dime for this inconvenience on my vacation. The female was short and rude. I was then placed in a horrible vehicle, not even comparable to what I had arrived in. The car was filthy and I had to ask if someone could clean it. She appeared disturbed that I asked and after the "cleaner" finished, he practically shoved the keys in my face with a rude "here". I firmly told the young man behind the counter, "You all need to work on your customer service big time!". He looked at me with a perplexed expression.

Angry, I walked out to the garage in which the car sat (they didn't even bother to pull the car out and face it toward the exit). Upon getting into the car, I noticed the gas tank was nearly empty and after driving out of the parking lot heading down the street, I realized the GPS (which was free to me in the Altima) was inoperable. Now very angry about everything and near tears, I went to the Airport Hertz location (believing they would assist) and the staff was apologetic, however, I was placed in another substandard car that's very damaged. The security guard suggested I turn around and have them resolve this. They then placed me in a brand new upgrade, SUV Nissan, and the rep stated she would give me $50 off. Sadly, though this vehicle was awesome, it was way out of my budget range - meaning the gas prices are climbing and this vehicle has caused me to blow my budget.

I asked, "could I have a smaller car until Sunday (California tags) and return to obtain an out of state car (which is what they said I has) to have due to my contract?". I don't think I will rent from Hertz and I have been told that I cannot settle this issue until I return to Washington because that location is who rented the car to me.

I have gone through emotional stress dating from 4/16/09 because I have called Hertz and have not got any good results. Nevertheless, I am being charged late fees on my credit account because of lack of results Hertz promises from 6/5/09 until now. Please help me.

When I got to Albuquerque at 6:01, the assistant manager tried to convince me that I could have noticed this at the time I picked up the car then moved to saying that I should understand that they did not see it either because they did not crawl under the car. I explained that they should have crawled under the car that they are required by law to provide me with a safe car. She did not back off of her contention that they were just ignorant, and gave $50 off my bill which she said was her limit.

I have pictures and now will refuse to pay the entire bill. This experience was unnerving and I would be hard pressed to get a car from them again. While I was returning my replacement car to the Albuquerque office, another potential renter (retired mechanic) checked out all the cars available and refused to rent one stating that the oil had never been changed in the car and the motors were filthy.

Five minutes later, he came back & said they found nothing & he even checked with the girl who worked that day in Lost & Found. He pretty much told me there was nothing they could do and the van was probably rented back out already. What upsets me the most is I called the day after I returned the van & no one bothered to return any calls, especially after listening or maybe not to the recording that I left that it's not a blanket or book; it's an iPod. How do you employ such untrustworthy employees? I knew exactly where it was but yet they found nothing. Granted it's my own fault for forgetting it but I cannot believe it took me 3days to speak to someone & yet by that time it's probably long gone.

Immediately, upon arriving in Oklahoma on 04-04-09, we received a warning signal that the tire(s) were not properly inflated. Later, that same evening, we received another warning that the oil needed changing. On 04-05-09, we called the Roadside Assistance and spoke with Sam. Sam checked the computer and advised us that the car should have had the oil changed before it was rented out. He further advised us that on Monday, 04-06-09, we would be notified by the nearest Hertz Rental, which was in Tulsa, OK, 45 miles away, at 9:00 a.m. and a new vehicle would be brought to us.

On 04-06-09, we were notified by Ann/**. Ann advised that the Hertz in Tulsa was not bringing us another vehicle and that we were alright to drive that vehicle. I informed Ann that Sam had advised that the vehicle should have been serviced and that I was not comfortable with the vehicle needing to be serviced and that we had to drive back to St. Louis. Ann stated she would call again and let the Hertz in Tulsa know my feelings. Ann called again and we got the same reply as mentioned before.

After talking to several people in the Roadside Assistance about this matter in the course of two days, we still got nothing but hurt feelings with no results. We were even told to take the vehicle to a designated place and have the oil changed. I found this not to be acceptable because, as I told them, our reason for renting a vehicle in the first place was because we did not want to have our own vehicle serviced. We would have been better off spending the money on our vehicle in the first place, after going through this ordeal. We even attempted to call the manager, Andrew, who rented the vehicle to us and like the coward he was, we kept getting messages that he was in a meeting or with a customer, etc.

We left Oklahoma on Wednesday, 04-08-09, with the oil life below 0 and thankfully enough we made it home safely even with the low tire pressure. We returned the vehicle to Hertz on 04-09-09, where we were met by Andrew and asked how Hertz could make things right. The damage was done; we refused his $50 off for a future rental and advised Andrew that under no circumstances do we intend to ever use the services of Hertz Car Rental again in life.

One month ago (3/09), I received a letter from collections saying that we owed $880. Hertz disagreed with the credit card ruling, never contacted me for nearly 2 years, and then sent this to collections. I contacted Hertz and asked why they didn't call and tell us of the error. They say they tried many times to talk to us with no luck. Hertz never contacted us - they are lying. They may have tried our credit card company, and maybe that is what they are referring to. But I don't answer the phones there and I don't expect my credit card company to be my answering service. Since I complained, they have been into our account and canceled our credit information. They seemed to have no trouble finding us for that.

The Spokane office scoffed at me when I called and said that they can charge what they want and we can't stop them. We have signed a form that says that the charge may be different from the estimate. I understand that. My question is when is the contract closed? I would have thought it would be when you sign a receipt and return the car. In any other business, that would be a reasonable assumption. But at Hertz, it is at their discretion. That is not acceptable to me. We are now in collections for $880. And they are threatening to ruin our credit. I guess this is Hertz's way of getting around disputes. Your protection with your credit card means nothing - they will just go around it. Obviously, I will never use Hertz again. But I think it is more than that. Hertz is committing fraud and getting away with it.

I just would like this matter thoroughly investigated as I was very misinformed about the charges. They act like they didn't care that the associate Rudy misinformed me about the charges. Please email me back or give me a call at **. Thanks and have a nice day!

On 12/23 at 5:00pm, I went to the location only to be told that they gave my car away because they had overbooked. This rental was leaving for Florida at 7:00pm that night - it was our Christmas present to my family. She told me that she had nothing for me and that there was nothing she could do. I called Hertz and was told by a customer rep that sorry they must have overbooked. I went down the line of other rental company and they had nothing until Budget said they had an SUV at which point I was desperate and needed a vehicle and not a car. The rental cost several hundred dollars more, and the gas mileage was certainly going to be a lot less. The car was filthy not having been cleaned since 12/17/08.

I have contacted Hertz but no response yet. I have also contacted AAA hoping that they will stop endorsing Hertz. I have also contacted Channel 5 consumer reporter Susan Wornick. This is not acceptable customer service, what good is a reservation with a company. This is the 2nd year in a row I have had a problem so shame on me for going back again - it will never happen again. The clincher is someone backed into the rental in a parking lot in Florida and took off and did not leave any info for us. They broke the bottom part of the tail light, no dent to the car or anything else. I did contact my insurance company and will still have to pay the deductible when the claim gets processed. Unfortunate but things happen. I feel very strongly that I should be reimbursed the difference in the rentals if not the entire amount for the inconvenience that this caused us.

We returned to the car rental drop off point just as the car was being returned from being washed. I checked the console but the camera was gone. There isn't a question of whether the camera was in the console or someplace else, it was in the console when the car was dropped off but was missing after it was cleaned, and that means that Hertz has an employee or employees who STOLE the camera. We reported the incident to the Mr. Cruz, Location Manager and to Hertz lost and found. Lost and Found closed at 4 pm on Sept 25th, the day the camera was stolen, per Mr. Cruz.

Shawn, supervisor of the employee who checked the car in checked with Lost and Found the next day and told us to file a police report the following day, which we did, but don't expect to see the camera or the pictures of the trip again. I despise a thief and hate to think that Hertz who we trusted for over 40 years hires employees who steal from their customers.

Moreover, it was disappointing that Shawn, the manager of the employees was not willing to question his employees or the car wash employees on Sept 25th immediately when the incident was reported and refused to question them the next day - instead, he allowed time to pass and then asked us to report the incident to the police.

The value of the camera is $595 and the photos, invaluable.

In three weeks I received final statement with ZERO balance. Called customer service to confirm that it is final and it is official. Confirmed and ensured. Being so comforted by generosity of rental company(cosmetic scratches of the rear bamper after all ), I didnt think of opening the case with the Credit card (Visa benefits). Two month later I received the BILL which contained $300 CAD for the repair? and $180 CAD Administrative fees.

I accurately replied disputing charges based on the above (overpriced repair and more than disputable administrative part). Instead of replying to my letter providing any explanation or even(!) remedy or apology for the mistreatment and fraudulent misinformation they keep sending same bill adding threats to send to a collection, etc.

Keep disputing but this soliciting predatory schema becomes more and more annoying. I'd rather pay, but don't feel it right.

At ten in the evening that night my husband calls while he was driving through Atlanta (I was in Charleston, SC by then) to let me know something was wrong with the car but it is still drivable. He said he called Hertz to trade it in but they wouldn't allow it since they did not see his name in the computer (his name was never entered as the driver). They told him that the only thing to be done was for me to meet him in Atlanta where they had a 24/7 Hertz rental and for me to make the trade myself and then add him to the paperwork.

Now how am I supposed to do that if I'm in Charleston and I have to be to work at my CONTRACT job at 7am the next morning! They also informed him that if he were pulled over the police could impound the car and leave him on the side of the road. I'm sure he even could have been arrested for grand auto theft!

I called and spoke with 4 different supervisors at Hertz and not one of them could change the information. They said I either had to do it in person with him present in Atlanta or wait until the next morning when the Greensboro store we rented it from opened. But by the time they opened the car would be due back! Absolutely no one else could make the changes. How incompetent!

Not once was I offered compensation for my husband to stay in a hotel and for the rental to be extended until everything was straightened out. They made a horrendous error and the only thing they did was send me $50 in coupons. Right! As if I'm ever using them again!

Immedealety, I went back, but the car was missing and I was not allowed to go and look for it and should stay behind the fence (part of the system ?)...someone from Hertz would do it.... I waited and after 5 minutes he came back, telling me the car wasn't there and asked me to follow him to an office(part of the system ?)... I did and waited for 5-10 minutes looking at the employe who was working at a computer. He could find anything and he shoudl leave.

Leaving the office, we found the or a similar car (part of the system ?) just in front and the employee ordered me to check whether the camera was in that car. The camera wasn't....that was all he could do. I could not fill in a complaint document or a lost object document. I could not get his name : Hertz does not allow it and just give me the name of isabelle with the words call her on monday. This was never seen (part of the system ?)...

I called isabelle on monday who wasn't aware about anything...the only thing she could tell me : your camera is not here. After a few days I have send an e-mail to Hertz in Belgium about this experience to complaint...no reaction, even if the automatique response promised to come back within 3 days. I called the reservation-telephone number and spoke to a lady who was so friendly to give me the e-mail of customer-relations....

I wrote an e-mail about my experience and made once again my complaint. After a week I got an e-mail back saying that there was nothing they could do...they had contact with Hertz in Nice, but nothing was found....they felt sorry...but nothing further...o yes! one thing they promised to send the camera back to me once he was found...but nobody has ever asked me what kind/brand of camera it was... on this remark : no answer. So, at Nice airport, but elsewere as well some people with very limited etics are working at Hertz ... even in the customer relation department...

Loss/Theft of expensive video camera with a lot of memomries on the hard disk... and indredible rude experience with Hertz...cusomers are clearly not important...even not at the customer relation department!!! something to think about when renting a car at Hertz

This female Hertz employee then proceeded to walk outside and do nothing as I continuously called the branch. When she finally answered, she said she had no time for me and hung up. My mother then witnessed her say more things in spanish while looking at my mothers direction. She demanded a credit card without looking up or smiling. She threw the contract and a pen at my mother and told her the car is "somewhere" outside and to just sign. No inspection was done. No service was even decent.

The lady at the counter made my mother totally have a bad day and later my mother told me she felt it was a hostile environment. She felt that the lady discriminated her and was acting racist by ignoring my mother's needs, speaking in a different language in front of her, and giving her such an attitude and poor service. This is not the level of service that we expect from a company that prides itself on customer service. Whether the issue was racism, discrimination, or just plain attitude, that lady totally threw away any credibility Hertz had with us out the door.

When my mother came in to extend the contract, she immediately recognized my mother and started giving my mother an attitude right away refusing to help extend the rental car just one day. Finally after my mother was getting angry with her another male counter rep had to step in and help my mother. He was at least very nice. My mother called me crying telling me how horrible the experience was.

I called the location again and asked Selene what is the reason she has to upset my mother so much, I had started with a calm voice. She immediately raised her voice and wouldn't let me speak telling me that she doesn't have to deal with me and that I am a waste of time. It was more of emotional damage. Not only would we never use Hertz Car Rental again, but we were scarred from this experience.

I dropped the car off, called customer service again and finally got an email from the manager (Tim Peiper) who said he was going to talk to me when I returned the car. He was disingenuous. Not once did he call or email to say he wanted to talk when I returned the car. Hertz customer service rep (Dayna J.) emailed me to tell me she understood Mr. P. was handling my complaint. Then a bill for $1400 showed up on my credit card statement. I could not tell what was for the tow and mechanics report and what was for the car rental. Both Hertz-Rapid City and Hertz Customer Service should be ashamed of themselves.

I have premium rental auto insurance which might cover some or all of the tow costs. At this point I am not sure. I was given an inferior car then what I expected to rent and was not treated well. It resulted in extreme emotional distress, negatively affecting the vacation that costs almost $2000.

Cost me $400 to rent a car for the same period. They had quoted me $164. If I would of not confirmed I would of showed up at their counter and had to pay them over $500 for the 8 day rental.

Staff was extremely rude - refused to call the police, pretended that their security surveillance cameras were not working, manager would not even give her name! We got the feeling that some of them must be complicit in the crimes on the parking lot! Ruined vacation and a very bitter feeling about Hertz at Nice Airport! Disgusting - can't even keep the criminals out of their company property! Watch out there! Should I take them to court for a professional negligence?

Physical damage - 10 000 Euros - lost! Stress of being stranded in a foreign country with no ID, credit or cash!

If you take the fuel option in advance, you pay .25 cents less than pump price. The only time you would get charged $6.99 per gallon is if they had to fill it for you. You could always fill it yourself and avoid all fuel charges.

What's all the fuss about? Just stop and put gas in.

At the end he simply forgot to mention that the car I have reserved also runs on diesel. As a result at a gas station I filled it up with regular gasoline. Fortunately nothing really bad happened to the car as its tank was still half full when I filled it with regular. I did not drive too far before I noticed strange sounds and fumes from exhaust. When I called Hertz service department the person on the phone told me there is nothing he could do at the moment. It happened to be Thursday May 1st, a national holiday, all shops were closed till Monday. Hertz does not have any local mechanics in Albi where I stayed so the vehicle would have be towed to Toulouse (about 50 miles) and I have to come to Toulouse to pick it up not earlier than Monday and on my own because as I was told it is my fault.

I do not see why Hertz employees ignorance to perform his duties providing full information about the car is my fault in the first place and now this terrible service would threaten to ruin four days of my vacation. Thanks only to great local people, the hotel host who helped me with French translation, a tow truck driver, and a local mechanic, who fixed the car on his holiday, in a couple of hours.

The mechanic charged me 126 euros, 60 of which went for the new fuel. Hertz charged me 135 euros for the less than five miles towing and doing nothing else. I have written to Hertz with this explanation and that I have reserved this car from Hertz and expected good services based on their reputation. I consider this as framing and requested full reimbursement for the Hertz extra charges (of 135 euros) and mechanic service (of 126 euros). All I have received from Hertz is a letter insisting that it is all my fault and not their attitude... practically confirming that it is their policy not to help people but trick them into some trouble. Can I dispute these charges with my credit card? Please advice.

This leads me to believe one of two things. One, is that Hertz is so completely poorly organized that they cannot invoice their customers correctly - but due to the size and volume of business they do I find this difficult to believe. The alternative explanation is that they are aware of the lack of accuracy in their invoicing process in hopes that their beloved customers will not recognize the error and approve and pay them the inflated rates.

The economic impact resulting from Hertz's is quite obvious. Their customer are losing money paying inflated rates and money is lost by continuously having to audit their invoices and make numerous phone calls to have the invoices corrected before being processed and paid.

We found the car and loaded up, but when we got to the gate and man there said that Paul's name had to be on the agreement - which made sense to me because he was driving (the person inside never said anything to me - like is your husband driving - we went back to the office and both signed another form (she did not give me another receipt totalling the cost) only the one I originally had which had the total cost at $65.73 that would be charged to my credit card and she never said anything to me about there being an additional charge - granted I would definitely understand the additional charge but she never said 2 words to me or to Paul -

I called Hertz when we got home and made a comment about this incident - the girl who I was speaking to - to put it bluntly - was just not interested at all in my complaint. To end this - you need to train your employees better - they need to smile! and to talk to YOUR customers and make them feel like they care! (Like you show on your TV commercials) The world is a hard place to be right now - with all the negative feelings and unhappy people! Make a bigger effort to have YOUR employees be happy no matter what! To help your customers - we are the ones keeping you in business - tell them that and that there job depends on them being happy!

Now we will have to use taxis if we want to go to any of the tourist attractions.

Distress, worry, and regret. The hair does not seem to be growing back. And I have a vet bill for $115. Meleleuca medicine applied at home helped to heal the sores and cost $20.

I was erroneously charged $809.62 for a service I did not receive at a time when our finances were not exactly fluid.

Now here I sit waiting for it to clear so I can pay back my date the money that I was going to pay for dinner and a fun evening, my first date in years and Hertz ruined it.

I have not been getting the appropriate upgrades for a full year and being overcharged for services.

I called my insurance adjuster and she called Xan the Hertz manager and he told her I was complaining about their cars! The simple minded manager did not realize I was on the other line and the adjuster was relaying verbatium everything he was saying. Finally he said to both the adjuster and me he would get me into a car for the insurance's allowed amount.

Behold, he found a car that fit the criteria that had been sitting in front on his lot the entire time. The car was filthy but after about three hours I left with a rental car and did not have to pay out if pocket!! When I travel I would not use Hertz if it were free and the only other time I used them the exact same con was tried.

After researching I discovered that Hertxz had charged my account for 6 extra days that we did not have the car. Numerous faxes withcopies of our return home tickets and boarding passes along with copies of my bank statement have been sent.

My work check is direct deposited and was completely non-existent on Fri 6/08/07 because of insufficient funds fees my bank had charged me becuse of hertz's mistake.

Upon return from my trip, I contacted Hertz and informed them of the situation. They said the insurance was optional and I did not have to purchase it but refused to refund the money paid claiming I had accepted the insurance. This is not an isolated incident as my aunt and uncle had the same experience on 4/16 when they rented a car from Hertz at the Shannon Airport.

This is an unfair and unscrupulous business practice to extort monies from unsuspecting tourists. Additionally, Hertz charged me in USD at a premium. As a courtesy, Hertz gave me a $100 voucher and refunded the conversion premium. In the circumstances, their response was unsatisfactory and other travelers should either be aware of this practice or Hertz should be forced to stop the practice.

I incurred an additional cost of $222 for the unwanted optional insurance. Hertz gave me a $100 voucher as an accomodation which I find unacceptable in the circumstances.

Late on the night of January 20th, during a rainstorm, a tire blew out on the vehicle; so, after exchanging the tire with the spare the following morning, on January 21st, I returned the vehicle to the agency at their suggestion and wrote a full report. The agency assured me there would be no problem of any charges.

Upon returning to the airport three weeks later, the manager, Eleazar, informed me that Hertz was demanding payment of $60.00US for damage to the tire. Anxiously on my way to a plane, I agreed to the charges, more for the sake of expediency rather than out of any sense of obligation. Subsequently, my credit card was charged $499.48 for that problem. Ive been assured by Traci of Hertz Customer Relations in Oklahoma City that that is fully in keeping with standard practices of the car rental industry in most countries.

$500.00 seems a wildly unreasonable amount to pay for such a small item. Its difficult to imagine how Hertz arrived at that sum. It might have been reasonable if all four tires had been damaged. I understand that tires are more expensive in Mexico than in the States, but surely they are not the price of a round trip ticket.

In the meantime, the charge overdrew my checking account and my bank deducted $9.00 from my checking account to transfer money from my savings account to cover the overdraft. As of today, 3/14/07, my checking account has still not been credited by Hertz. I called the billing inquiry number and after being on hold for 12 minutes, I finally got a representative. She told me that she did not have any record of any requests from the Manager about crediting my account. She said she would credit my account $128.52 for the $119.52 overcharge and the $9.00 bank charge, and it should show up on my bank account in 3 - 5 days.

My bank account was overdrawn and I was charged $9.00 by my bank. This also deprived me of $119.52 when I have bills to pay.

As far as the payment, my insurance company was to cover the rental for the first 30 days and my auto body shop the remaining 6 days. Upon return of the rental I called and let the company know that I was on my way and that I was just picking up some gas. I was told by Brent, the manager to not worry about the gas and to bring back the vehicle and he would cover it a $2 a gallon. I arrived, and dropped off the rental, Brent let me know that I was all set.

The next day while trying to use my credit card I was denied. I found out that Hertz made unauthorized charges on my credit card after it was made very clear that the card had been take off file because they made an unauthorized charge on accident early on. When I called I got rude, and unhelpful treatment from the local Hertz office.

After numerous phone calls Brent let me know that my insurance doesn't cover the taxes for the rental. This was not true because I contacted both Geico and my auto body shop and they said that EVERYTHING is covered (minus gas) during the time of the rental. The auto body shop felt bad and sent over a check to Hertz to cover the tax charge of $160 that was supposed to be covered. Brent told us it would take a couple of days for the money to be refunded.

After waiting a week with no refund I called the main office in Oklahoma and they let me know that they haven't received any of the $1700 from Geico or my auto body shop. Still today, I have yet to receive my refund.
They were paid (now double paid), and I want my money back.

If a rental agent offers extras, make sure to get it in writing. I shold have known better, but now I'm stuck with a $102 gas charge.

I received pictures of the damage at to me it looks as though someone tried to pry open the gas cover. The cover did not look damaged and it looked like more than a door ding.

I have tried to report this to the BBB and suddenly the move it to another BBB and then I contacted the new location and they have no record of it. It seems lost.

I cannot help but feel like this is such a huge scam. The credit card company didn't seem to care much and sent me the paperwork to cover this, but we all pay for it in the end.

The car drop off area at the Kalispell airport has no security and someone could have easily come up after we checked in and tried to pry the cover open. How can I be responsible for this?

The damage estimate for the fuel door was over $600. Plus with fees and loss of use, it come to $1,014.75.

Common business practice is for the clerk to walk the customer around the car to make sure of the prior damages match those indicated in their records. However, this Hertz clerk only showed them to me on the diagram, negligently skipping the physical walk-around process. As told, I went ahead and inspected the rental myself. Indeed, I found an additional damaged area around the trunk and went inside to tell the clerk.

Without further verification, she immediately circled the area according to my description, and wished me a pleasant trip with the rental. I declined the rental damage waiver.

During my possession of the rental, I traveled strictly within the Vancouver city boundary and of total of only 72 miles. I did not hear or see any suspicious sound or damage. When I returned the vehicle on the 3rd day, the inspector found a minor chip (about 1/2 of an inch) on the windshield and Hertz thereafter has billed me $310.62 for the chip. I disputed the damage at the Vancouver airport location. I argued that due to the inprofessionalism and rushing of the clerk when I took out the rental, I was misguided and misinformed as a consumer.

I received no helpful assistance from Hertz as to where to look for the damages and therefore, failed to thoroughly inspect the vehicle for any minor detailed damage. What's more, the lax treatment of the Hertz clerk that night toward vehicle damages leads me to believe it could very well be that the windshield chip was already there prior to my taking the vehicle off the lot, only that it was missed by both Hertz and myself.

Due to errors by Hertz I not only lost two days of a short vacation, but also spent money on a hotel, food, and phone calls that I would not have spent had Hertz provided me with the car I had reserved.

The consequences are an extra $1748.24 charge for something I had specifically declined, namely unneccesary insurance.

The consequences of this not following industry standards are global and will impact many. Essentially Hertz is expanding profits by using their own rules to classify cars and thereby giving the customer less than should be expected while relying on auto industry standards. This would be like the beverage industry using a 1 litre bottle while describing it as a quart.

I got no special instructions what to do in the case of emergency caused by the snow storm. Fortunately, my family and I were able to made it safely to Frederick but had to dig about an hour through the snow to get on the driveway. At this time from the radio announcement it became clear that it was not safe to get on the road anymore.

Many of Fredericks roads, including our Morrow Way got completely blocked by piles of snow. I telephoned the Hertz office the same day to let them know that I'm here and the car got blocked by snow but it was closed. The next morning it turned out that Mr. J. Doll wants me to pay for the extra day and disregards the circumstances. He insisted the car should be delivered on time and was not concerned about safety. My attempts to explain were burried in a fruitless discussion. I am deeply dissatisfied with such a service that I find dishonest and disrespectable to its customers.It is not clear yet how much I am supposed to pay extra since the car is still blocked. Minimally, I am obliged to pay an extra one-day rent, which is ~ $48. It could be up to three times more than that.

A day later I received a call from the local Hertz manager wanting to know where the car was. Finally it was found in the airport pay parking. I told her that the Colorado Springs Hertz folks had been told about the car and given the keys. The manager advised me that the Hertz offices do not talk to each other and that the office in Colorado Springs had simply thrown away the keys and called no one. She said that was standard and that this type of thing sometimes happened.Now, Judy has been charged $860 for the rental car. The charges apparently include an "upgrade" fee of nearly $100 for the change of cars during the contract. They also, I understand, include charges for a locksmith to make new keys for the car, since the Colorado Springs office did not return them or notify the local office. While I am faily sure that the fine print in the contract specifies that these charges may be made, under all the circumstances I feel that Judy has been treated very poorly due to Hertz company policies. This outcome has worked a very serious financial hardship on Judy.

The charge had to appear on the contract Stephanie accepted when she rented the car. It's important to read those contracts carefully before driving off.