Hampton Inn Reviews

I told her that I worked as a Housekeeper supervisor for a big hotel in the past and I know that sometimes housekeepers forget to bring the items they find in the rooms to the lost and found so I asked her to search the housekeepers' cars. She said that she would do that and also search the room again, just in case and she will call me in about 20 minutes. I am still waiting for that phone call despite the fact that I told her that bracelet has a significant sentimental value and I was sure I left it in the bathroom next to the sink. At this time it is clear that they did not "found" my bracelet but customers need to be treated with more respect. Maybe I would have obtained a better response to my case if I would have called very angry instead of being patient and understanding.

When I asked for her supervisor, she advised me they were on vacation. She then advised me that I wouldn't be the first or last person to complain to her manager about her. She then smiled, picked up the phone and dialed 911. I've never experienced anything like it in my life. The Hiltons should be ashamed to have their name associated with Renata and the Hampton Inn of Norfolk.

A day later she had me in laundry. We at this point don't have a laundry attendant. It was 4 days worth of lining piled up. I have pictures as well. While I decided to go and stalk up the floors for the housekeepers, the manager's daughter yells at me and says "do you know you're not suppose to take the bends up to the floors to stalk." I asked her "well how am I suppose to get everything up to ask four floors." She said "carry it!!!" I just laughed and said I would talk to her mom which is the manager when she would come in. I'm not about to break my back carrying everything up to all four floors and hurt myself. (This happened before lunch.) As I went back into the laundry room I was upset. Saying "wow I can't believe they want me to carry everything." When one of the girls from housekeeping comes in and tells me in Spanish "these people are crazy." I started laughing and I said "I know it's freaking bull."

Well about 2:50 pm that I had been busting my tail all day trying to catch everything up the daughter goes in the laundry room and says "my mom needs to talk to you on the phone." So I head to get the phone and it's at front desk. She starts yelling at me on the phone that what problem do I have with her daughter. I said "excuse me. What are you talking about?" She says that I was in laundry saying freaking this and freaking that. I said "I don't have a problem with your daughter. If I had a problem I would have left when she yelled at me about the bin. Is that what you're talking about?" She still was screaming so I finally told her "if you're mad and screaming at me in front of customers don't think I'm going to stand here and let you scream at me without me saying anything back. If you can't respect me to take me to a phone in the back office like a manager is suppose to then I will defend myself back."

I screamed back at her this time over the phone. Get this, this time the new receptionist just came in and he didn't know about anything happening. Plus a guest was walking in the hall. So as I went on to tell her I didn't have a problem and she didn't like me yelling at her she mentioned "I guess you made up your mind about not working here." I said "wow! Now you're firing me about the word Freaking!!!" Ok I said, "I will go on Hampton review and post about this." She hung up on me and I grabbed my stuff and left. Yes I did go on Hampton review on Facebook. She commented and said "an ungrateful ex employee that's out to sabotage." No I'm not out to sabotage. But it was not fair to treat a hard working employee like that and want my word to be heard. She then text me on my phone and said since I posted on the review "that I had Snyder police informed" and I text back that "it was free speech on that site and anyone can post on it."

She deleted the review then had the nerve to text me that she had all the employees sign a paper saying they are not allowed to talk to me. The funny thing is, I have text messages where she sent me talking about some of the employees. I also have a Facebook message from one of the girls saying she cussed her out in the breakfast room in front of customers for something she did wrong. The girl, wanted to cry.

Needless to say, I was livid. How could they tell me that I lost out on my reservation AND my money because they didn't bother to take names or confirm directly with me to cancel the reservation? I spoke to several people trying to get a hold of a manager and they ALL had the nerve to tell me that I was already talking to a "manager". Someone by the name of Jenna ** calling herself a manager, was one of the rudest people I have had the displeasure of speaking with my entire life. She didn't want to help, said it herself, and didn't know what to do about the situation. It was the worst customer service and there was nothing they wanted to do about helping me. NEVER again will I reserve from the entire Hilton line!

My daughter went to Upper Crust pizza with some new friends she met and my oldest daughter got angry because of the previous incident and didn't agree with out after what happened so they got into an argument and started screaming at each other, so I made the determination of cutting our weekend vacation earlier and leaving the hotel. Went by the front desk and told the man (Spanish Guy) him that we had decided to leave earlier and that I apologize about any complaints on their yelling from the guest, but because everything that had happen, I thought it would be better if we just left.

Sunday 6/28/15 I receive an email with 2 charges on my account, first one $601.95 and second one: 239.34. I have called the hotel 3 times to talk to the General Manager ** and they won't put her on the phone. I spoke to a very rude ** who went as far as calling me a liar, a drunk and accused us of having a bar fight. I asked her to send me copies of all reports, including police report (if there is a fight at a bar, the police should have been called), videos, receipt, etc. She said that was confidential and as far as the charges goes, she said that was hotel auditing she could not elaborate.

I want all my charges cleared and I want a formal apology letter from the clerk ** for slander. It's also great to know that they don't care about guest safety or take related issues seriously. I travel 75% with my job and stay at Hiltons all over the world and have never been treated like this before, unacceptable! I have attached the original receipt for my stay and the newly submitted by the hotel. I await your respond.

Called the next morning to speak to the manager **. She is the rudest person that I have ever had dealings with. She saw no error on their end. I had to have our bank fax over a statement showing the two charges. She was yelling at me on the phone so loud that my co-worker could hear her. My husband put in a customer complaint about her rude behavior. She e-mails me stating that she never yells. I just read multiple reviews where other customers had a bad experience dealing with her, and her yelling.

After reading some reviews about money being stolen from rooms, I am thankful that housekeeping never came to our room.They also do NOT stand behind the 100% Satisfaction or your stay is free. My family will never again stay at a Hampton Inn because of the horrible customer service we received after our stay.

We then called the customer service line and they seem not to care and kept asking for the address and I gave the one on the room phone and she continued to ask me where. I told her by the airport and she is like "we have so many and the computer doesn't give us addresses." I will not stay here anymore and will look for better accommodations as this was the worst stay traveling kids. Unconcerned desk clerks and customer service.

What this means is I would have to cancel my reservation before it was even made. I was charged for two rooms. How is this good service or good business. I will continue to frequent Hampton Inn, but not in Daytona Beach. To top it off, the manager was exceptionally arrogant and not at all interested in cultivating me as customer. In that she was successful.

I call the agent back and they answered the phone as Hampton Inn in Orange Beach. I told the lady that I didn't have reservation at that hotel and how did they get my information to call me. She told me I had reservations. The card that was on file is a card I use for bills and not reservation. She told me that the rooms had been ordered through Expedia. I called Expedia to cancel those reservation because I didn't reserve the rooms. Expedia said they did not have reservation for me and they couldn't give me a confirmation number nor could they cancel the room because I didn't have reservation through them. I told the agent this information and she told me there was nothing she could do but keep the charges on my account for $204.32 for each room. She told me I had to pay for those rooms because I didn't cancel within 72 hours. I was not aware of the reservation therefore I couldn't cancel.

I called Expedia over 10 times trying to get information and they couldn't give me anything. I continue to call and they told me it might have gone through another Expedia maybe in Canada. Hampton Inn would not cancel the reservation. The agent at the desk at Hampton Inn and Suite misrepresented herself and fraudulent got my card number and told me I would not be charged. I would like a refund on the rooms in the amount of $408.64.

Problem: I don't know who made the reservation; They had a card on file that I don't use to make reservation; I never made reservation with Expedia; Expedia could not give me a cancellation number; Hampton Inn and Suites fraudulently got my card number; Hampton Inn would not let me cancel a reservation I didn't make they told me I have to cancel through Expedia. I could not cancel with them. Hampton Inn and Suite wanted me to cancel within 72 and I didn't know reservation had been made at that hotel in my name. Expedia couldnt give me any information to cancel rooms I didn't have.

The receptionist advised there was smoke smell in the room...??...I argued 'cause myself and fiance don't smoke and she continued to call me a liar!. No ma'am. Don't know what happened but she acted unprofessional and rude. She didn't want to try and figure out what happened like maybe she or the maid made a mistake and two days later they still have not called me to resolve this issue. How can they just tack on a charge without warning? I will get legal advice for this and it will cost them more than 250.00 to settle in court. I believe this is WRONG and we will NOT be staying here again.

We stay in the Marriott and Embassy chains and never have this problem. We are not smokers and didn't smell smoke during our stay. So how do you check out and your room smells of smoke?? I'm sure they just needed some extra money but you don't get it by lying. And besides, God will get them too...

I told the person I was speaking with that we didn't smoke and that was just not correct. She then suggested that maybe we had lit candles. I then informed her I was 65 years old and my days of lighting candles were long gone. She then insisted there was nothing she could do that that was what housekeeping reported and that was the policy. I then started to lose my temper because she would not even listen to me telling her that we DID NOT SMOKE. She then said she would have the GM or head of housekeeping return my call by 5PM on Sunday 2/1. It is now 2/5 and I'm still waiting for a return call.

This is an outrageous practice that no one would bother listening to me telling them we did not smoke in the room and that quite possibly they had the wrong room and that there was an apparent mix up. They just assumed we smoked and charged my CC. We are and have been loyal customers of Hampton Inn, but this is unacceptable to us and I am really upset about a $250 charge that is in error and I am being made to pay for, while the real culprit gets off free. My husband and I are both adamant non-smokers and to be charged for this is outrageous. I am so upset by this that I can't help but be angry. It is grossly unfair and I don't have that kind of money to throw around.

The hotel claims that their sprinklers did not go off the night I was staying with them and therefore, they are not responsible. After filing a claim with my car insurance (total bill of ~$4000 for a new-to-me engine), I owed a $500 deductible and this is all I requested from either the hotel, the Hampton Inn Corporate Office, or the Hilton Corporate Office. Despite being a Diamond HHonors Member, neither the Hampton Inn nor Hilton Corporate were willing to do what's right and reimburse my $500. I unfortunately will be a Marriott customer from now on.

He left a note on top of his pills stating he would call the police if they took anymore. I am one of 24 people from all over the country that are here for this training, have not talked to any of them yet. This has been just the first week of two we have to stay here. I feel like I have to take all my luggage, my laptop plus camera gear with me to class everyday just to feel safe. I will no longer allow anyone to clean my room!! If I did not "have" to stay here I would move somewhere else. So far I have had to get 4 entry cards because they stopped working. I do not feel safe staying here!!!! I have been told this may have happened because I didn't leave a $10.00 tip in the room on the first day. Are you kidding me?

Police were called, responding quickly. While awaiting the police, I told the people in the room next to us who were just returning from breakfast to check their possessions. The woman said that prior to their leaving the room for breakfast, a man knocked on their door and, when confronted, said he had the wrong room. She did, however, get a perfect description of him. Upon giving this description to the police, they knew the burglar due to previous (and similar) crimes. The hotel manager also recognized the person --- a maintenance man who was supposedly just fired the day before. He had a pass key!

The suspect has not been arrested for the crime committed upon us, but was arrested that same day, September 18, for a previous theft of a firearm, and then released on bond! Since the day of the burglary, we have been pursuing a resolution to this crime; we are making some progress, but very slowly. And, adding to our anger and frustration, we were charged for the room! Whatever happened to their 100% Hampton Guarantee -- 'If you're not 100% satisfied, we don't expect you to pay. That's our promise and your guarantee. That's 100% Hampton.' We contacted them, no response!

I woke up with my child's bloodstains on the sheet. We called the Hilton and they faxed her a sheet that was made tory to get back with us in 48 hours and she never did. When I finally found out who the manager was, she was sitting down in slacks no name tag bad-mouthing us and our business. She entered our room and went through everything we had and stole some of our property. Found a Smithsonian kit for my children and called the police and told them we had a working meth lab in our room. They also told the man paying for his room that he could not get a room on discount with the Orbitz.

This is how badly we were treated, escorted out by the police because of her rumors. We spent 1000 dollars with that hotel and not a soul has tried to help. I believe a business like that is very unprofessional and they laughed about it - now what or who helps you? I will not or my boyfriend will refer anyone at our business to stay there. If anyone knows what we should do I would love some kind of advice. I also have recordings and pictures. I have way more pics I will post separate.

I arrived at the breakfast lounge at 8.00 AM from my room for an early breakfast (the watch on the TV in the room however was showing an hour early meaning 7 AM which I had convened to the reception was not addressed). I chose a table close to the buffet table and left my handbag on a chair (the 1st red chair next to the croissant table) and proceeded to get a glass of juice and a croissant, (this took me maybe 2 minutes or even less in all away from my table, and when I reached back with my plate I noticed that my bag had vanished!!). I inquired from a passing hotel cleaning staff who conveyed ignorance. I looked around carefully for the bag on and around my table and upon not finding it I immediately proceeded to the Overlooking reception and the person in Charge said she will check with the Manager Ms. Eva ** in order to inquire/seek help and lodge my complaint.

Surprisingly the reception staff did not seem very eager to react to the situation. A fellow guest at the breakfast room had in fact seen someone pick up the bag and rush out and she volunteered to support my claim of the theft from well within the hotel premises. By the way this couple and I had come down the elevator together -- they were on level 2. She suggested that the person who she had seen rushing out seemed familiar with the hotel staff (A young man with blond hair) as this was a person she had observed chatting with the Receptionist a prior evening who was offering the man a drink!

The lady at the reception did not find it valid to go out and about inside or just outside to see if we could nab or catch a glimpse of the culprit or look for the missing bag (later upon the arrival of the police I was given to understand that the specific camera overlooking the specific site too was out of order!!). Ms Eva also said that the German lady who had told me about the man later had changed her statement to say the person she felt was Asian Chinese.

I had most of my important belongings contained in the Louis Vuitton Bag that amongst other things included my Passport, Credit cards, approx euro 1250 and USD 250 in cash, Apple cell phone, Branded sunglasses, branded Spectacles, Entry ticket for the fashion fair I had gone to attend at Amsterdam as well as a 72 hr ticket/city pass for the metro. I have been traveling 3 times or more a year to Europe for almost 15 years now and this has been my first experience of this kind ever. I chose a HILTON franchise over many other properties for a certain quality of service and an environment that is safe and secure for a woman traveling on her own. Unfortunately my experience at The Hampton by HILTON at Amsterdam was lacking in both. The apathy with which I was treated in that situation is something I will never be able to get over.

I was rudely directed to go by bus to the nearest police station in order to make an official complaint. (The hotel should have summoned the police by phone to report the theft). It was not as if I was carelessly walking along a street inviting trouble when I was robbed of my belongings. This happened in the closed confines of a prestigious HOTEL in daylight early morning with maybe 8 people having breakfast in an almost empty place, that was meant to be safe and secure. There ought to have been closed circuit television cameras installed in good working condition in order to track suspicious activity!! Surprisingly it was not the case!!

I was left to fend for myself in a foreign country with no Identity or money or means to communicate only because I reposed my faith in the upkeep care and security of a brand such as HILTON. Luckily I did manage to find means to arrange fresh documents (passport through the Indian consulate at HAGUE to facilitate my return the next day (unfortunately the hotel staff conveyed to me that I had to vacate the room as my booking was valid till the 14th only). I am left wondering how would I have fended that, in case my documents had been delayed for reasons unknown. Such inhumane uncompromising rude behavior leaves me in a shock and I shudder to think of that possibility.

I strongly recommend forfeiting the HILTON tag from this property. I live in the National capital region of DELHI in INDIA and am very familiar with the excellent hospitality standards offered at HILTON having personally experienced it on numerous occasions over many years. Further I would like to know who takes responsibility for my suffering through this episode and how I may be compensated suitably for the ordeal otherwise I will be forced to seeking redress and claim damage through legal means.

At that point I saw what kind of operation this was. This was all attitude and blocking and she was very smug in the manner in which she did it. Then she said to me, "Anyway all the rooms were cleaned." I asked her, "If the room was cleaned and we had towels, would I be calling you to get the trash and send some towels?" She then told me that she sent up towels to the wrong room an hour ago. Now I knew that these were all lies and I was just trapped in this mess. I tried calling Hilton's customer service line but the voice mail box was full. I tried calling the Hilton Honors and it was no help either so now, I will post my issue to warn any other person who may be trying to get reservations here. Don't!

The pictures give a false impression of this place. It is behind an old Burger King and nail shop. It is not near the beaches like it says. It is definitely not worth the price. A Sleep in is next door and looks as good and I bet that it is less than the $269.00 per night this dump is. This place needs all new management, name change or to close. This was the worst stay and worst hospitality shown in many years. This is low level untrained fast food type service. Just think, a hotel that does not have a manager after 7:00 pm and no cleaning people. This should become a motel chain.

I explained that my sister and I had been in north MS attending a birthday celebration for our 97-year old aunt and we were staying there before she returned to her home on the Gulf Coast. We visit this same aunt about every three months and stay one night at the Hampton in Tupelo and one night in Meridian. I have stayed at this same hotel several times without this issue. It was only when I had my sister give them her address that they would rent us the room. They had no problem using my credit card.

My sister and I are both in our mid sixties. We are educated, articulate people. I was appalled! I would have walked out except I knew that due to two large events taking place, there were no other rooms available. I live 25 miles from the hotel and we were trying to stay next to the interstate so that she would not have to drive back into Meridian. I suppose if someone's home burns down or the air conditioning goes out and they live in the Meridian area, they are out of luck!

I did contact the front desk to ask if the internet was down since we had no service in any of the rooms and was told it was fine, but they would reset it. That did not work. I then went to the desk and had the receptionist attempt to connect me from my iPad. That did not work. I asked the young lady to please look into it and leave me a message to know if the problem was fixed or not. She never did! When I checked out the person at the front desk never asked how my stay was - nothing very unusual for a Hilton hotel.

When I returned home I received a survey about my stay. I rarely fill these out, but because of the issues I had I did, never thinking that it went to the hotel itself... Well it does and the "GM" contacted me. After telling her that we were disappointed with our stay she offered to refund 1 night for both rooms, and I agreed. However, that is not what happened. I was only refunded 1 night for 1 room. Irritated, I called back and asked for a complete refund based on Hampton Inn's policy that if you are not 100% satisfied, you don't pay. I was told that they look at each circumstance and make a decision on whether or not you should be issued a refund. False advertisement!

So I have spoken to several managers including the Regional and his boss and they are not willing to refund my stay although this is the policy. The GM went ahead and without my consent refunded 1 room, but not both, and their position is that I should be satisfied with that and oh well. So agitated and disgusted with the representation of the Hilton brand. I don't even want to stay at this chain ever again.... Never had nor wish to experience this again from any brand!

I took my keys for two rooms. As I entered room my room, I was overcome by the smell of mildew and mold. Since this was a beach hotel I excused it thinking it was caused by wet bathing suits. I headed for the ladies room and was shocked when I closed the door. The wall behind the door has visible mildew and the back of the door is caked in some kind of smeared grease/dirt, spilled drink and more. The floor and bathtub had quite a bit of short hair, pubic hair and soap still in tub and the sink had toothpaste in it. I went back down to the front desk to share the condition of my room and was told it would be cleaned right away in the morning. I told the clerk I was sure the room was occupied or the room was never cleaned. There was still trash in the basket. I was told the room passed inspection. So I went on back to my room, sure I was not seeing things. I was not offered a new room.

I checked on the room for my staff next. This room did not have the moldy smell or visible mold on the wall. However, the bed was soaking wet.... as in the sheets were still wet from the wash. We were given towels to place on the bed until morning which worked, we were okay with this. The room was clean but the wet bed was tough to look over.

On Friday morning, I past the housekeeper in the hall (Heather? Blond, missing front teeth). I told her about my room and was told she personally cleaned the room but would go back and redo the bathroom. I came back Friday afternoon and the room had been cleaned this time but the mold was still very smelly and visible on wall in bath, the back of the bath door still covered in all kinds of yucky buildup and spots of coffee and hair behind the bathroom door. She left me a note telling me how sorry she was and thanked me for the tip I left her. The second room was given fresh dry sheets so we were okay at this point.

Friday afternoon my keys did not work. After having them re-keyed I entered my room and smelled not only the mold but male aftershave. The sink was wet and so was the shower which I had not used, and the room had already been cleaned prior to my leaving. I immediately told the same housekeeper who said there was no way someone was or had been in my room. I brushed it off but never lost the feeling that someone had been in my room bathing. Nothing was missing so I went about my day.

Friday night (maybe Sat?) I had a sweet tooth, went downstairs to find the sundry and was told by the gentleman at the front desk there was a vending machine around the corner. I saw the chocolate Toblerone in the display case and asked if I could buy it. With a very sour face and pursed lips, I was told those were strictly for Gold members..... which I am and still had not been recognized as such. He was very mean about it as if I could not possibly think I was worthy of being gold status. Embarrassed I went back to my room.

Saturday morning was quite an event as I am sure you heard about the theft of a new toy from a little girl in our party by another hotel guest. The toy was taken off her breakfast table as she had her back turned. As she cried and cried the staff joined us in the breakfast room, assisted by offering to roll back video to identify the thief and finding the man once identified. The front desk agent stated he stopped by the desk but she could not remember what room he was in but would recognize him if she saw him again.

While this was all happening it turned out the entire time the man was sitting right next to us! Touching distance! He was watching the entire event play out, the crying, the talk of video, the security guard etc. He was watching us! Finally the man stood up, looked that 7 year old in the eye with anger and shouted "For God's Sake I took the toy. It is for my daughter. Will $25 do??" Shouting at her! He still did not make an attempt to retrieve the item from his room where he had hidden it until one of the mama bears unleashed her fury. There were two more women ready to shred him with our fingernails.

At this point he angrily went back to his room to get the item. This went on for more than 30 minutes. How was he sitting next to us if the agent said she would recognize him? Upset, we went to our room with the children. There was no follow up from security or the front desk to let us know if we were safe. We did not know if this man was waiting for us outside or if he was going to hurt the kids since he mumbled several racial slurs. (The child is mixed race). No follow up. None.

Saturday night I lay in bed stressing over my billing. I had a feeling it was not going to be right so I dressed and went downstairs to review my tax exemption etc. I was told by the agent she is not very good with computers and proceeded to ask me to wait for the night auditor who would be there in 10 minutes. I waited. The night auditor looked at my credit card and began talking about exceptions ending in certain numbers etc. I told her to make a copy of the front of my government card with the numbers printed on the card so I could go on to bed. I also confirmed my room 226 would be a master bill for both rooms. She confirmed everything was alright.

Later that night, I was in bed and heard my door click sounding like key being inserted. I stay at hotels most of my time and know people sometimes get the wrong room so I was not startled at first. However, my door opened. Frozen I laid quietly and the door closed again. No one came in. I never went back to sleep. Because I still smelled man smells and check into what appeared to be an occupied room, I thought it possible there were more than myself using the room. I was again told by the front desk it was impossible someone had been in my room.

Sunday, I packed and checked all dresser drawer to verify if my roomie had left any clothing. I found the second drawer to be full of male clothing! The cloths stunk of cologne and mildew (the smell discovered). I went to the front desk with the clothing where I met my first manager since my arrival and let me tell you, I certainly did not appreciate her sarcasm with a smile, as the guest behind me described her. I showed her the clothing and she said "I know the man who was there. He checked out Thursday and you checked in Thursday." Ummmm yes ma'am that is correct but.... cut off again by a cold stare and a "but what".

I began to share with her my experience, the condition of the room and the fear we had of the disgruntled guest who stole from us but was promptly cutoff with this; "and you're just now saying something". Sarcasm-Smile. I was shocked! I explained to her the many complaints I shared with staff from the moment we arrived. At that point, she cut me off again handing me a white pad of paper telling me it was a guest satisfaction form. I asked why? "Because you want me to take off a room night and I need this to do it" she said. I replied I did not want anything except to let her know what was going on in her hotel. She smiled with an unpleasant glare and again asked me to fill out the form. I said no, that was not my motive.

I then checked my bill and saw it was not a master account and let her know I needed to put both rooms on one bill for one charge on my card. Smile "did you let them know this when you checked in." A smile cannot hide the tone of the voice. A long line had formed behind me so I stepped aside while she checked out other guests, answered phones and other duties. It took me almost an hour to check out.

Finally, I asked if I could stay in room 228 until noon since it did not smell like mold. She again embarrassed me by saying "Well we don't like to do this but I can let you stay in one room until noon." This is when I finally told a staff member I am Gold. She did not seem to care. We just left at this point since it was clear we were not welcomed.

Ms. **, the only reason I am not a diamond is because I used some of my points. I know the kind of treatment I get as a loyal member and I assure you I have never been treated like this before. I have never written a letter of complaint before because I realize things can happen but I have never had such a horrible stay at any hotel before either. At this time, I respectfully ask for a full refund for one of the two rooms beginning May 1-May 4, 2014 for the following reasons:

9. Not recognized as a gold member, unable to secure gold level privileges such as a new room, not allowed to purchase snack and scolded by front desk manager for complaining.

Update: Spoke with GM today who let me know right away she would not remove the charges for my room.

The following morning there was a knock at the door but not to solve the problem, for the cleaning people to "clean" again. I called down to the Front Desk where I was informed the head housekeeper would come talk to me. The lady who cleaned my room didn't remember any jewelry. The head housekeeper said she would go through the weekend trash bags to see if she could find it because the housekeeper who cleaned the room said she did not take it. The head housekeeper did not find it, so I called the desk to call the police so I could file a formal police report. I filed the report and the officer even told me they have multiple problems at this hotel. Since this date in July, I have been in contact with the general manager, Nadine. For the following two months she basically told me they were investigating the matter and it would be solved. The police report stated that the housekeeper believed she threw away the jewelry by accident. Nadine refunded me for half of my stay.

I was certain that the Hampton Inn had a 100% satisfaction guarantee but I guess that is not the case. In the last two weeks, Nadine told me the owners were not going to do anything after the long "investigation". I contacted the owners twice in hopes of a call back and they never called me back. Not only was I out over $1,000 in jewelry that I cannot get anymore, I wasn't even given a proper refund! During the stay at this horrible hotel, the fire alarm was pulled 4 times in the matter of a night due to whatever children the Hampton always had to stay at their establishment. As the fire alarm continued to go off between the hours of 2-4 am, some other kids broke a fire extinguisher in which the Fire department had to come and air out the hotel floor.

I would have been better off sleeping in my car for the two days than staying at this hotel. I got no sleep, the housekeeper admitted to tossing away expensive jewelry and the hotel management/owners couldn't care less. During my initial conversations with Nadine she told me everything would be done in the investigating and I would get compensated - no such thing happened. Something needs to be done about this matter because it was handled in a completely ridiculous way.

It is my belief that the Hampton Inn should have made an effort to offer us a comp of some sort or a discounted stay at a participating hotel - something that would address the fact that the quality of our vacation was compromised. I work in a field which allows me to stay in very well graded hotels and I have never had a hotel not address complaints or when a guest has been inconvenienced and not do everything professionally possible to make their stay more comfortable. I recently sent an email correspondence to the Director of Sales, Joan **, and again she apologized about any inconvenience and offered me a gift certificate to stay in the Hampton Inn Newberry, SC. But her lengthy email response tone was very unapologetic.

I do not plan to visit the Newberry, SC location any time soon so the gift certificate is really worthless. However, I wanted to make the Hilton/Hampton corporate office aware of the less than comfortable stay my family experienced as well as the poor customer service. Extremely disappointed. Thank you.

I was going to go back on July 14th to see a concert, but South Texas is having major flooding and raining this week, and will be throughout that weekend, so I can't go after all. I called to push the reservation out again, and the manager said she wouldn't do it. I said I had already paid and it wouldn't be any different if I had just made a regular reservation and was postponing it for whatever reason. She said she had already done it 3 times. I asked her what difference that made because she wasn't losing any money over it, and it would be good customer service to a loyal customer like me. I stay there every time I go to a concert. She just basically said she didn't care. Personally, I don't see what the difference is if I go this weekend or at the end of the year. She said the prices change. I told her I'd gladly pay the difference, but just didn't want to lose money unnecessarily. She refused without an acceptable reason in my opinion. She just didn't want to bother with me, and was very ugly about it.

Pressing a few keystrokes to postpone a reservation is not much effort to keep a patron from losing a lot of money. She said she hadn't gotten any money from Hotels.com. I told her that when I stay there, she will get the money I have already paid them. She brushed me off and gave me an 800 number to call. What's the point? A little effort and compassion is expected from a manager to keep the customers coming back. Word of mouth referrals for good customer service is the very best advertisement!

My mother arrived 1.5 hours earlier than I did and she was informed that she could not check in because the room was not ready. It would be roughly 30 minutes longer. My mother is 83 years old with a walker; the staff was not kind to her. Instead of accommodating her, she went to the 4th floor to my brother's room to wait. They never called her about the room. When I arrived, around 3:00 - 3:15 p.m. to check in, I was still told I could not check in because the room was not clean. Of course, I am furious. I was told that the room would not be ready for an additional 30 minutes.

I went upstairs to my brother's small room where there were 4 of us in a king bedroom, trying to get prepared for an event that evening. A few minutes later, I was called to come back downstairs, the room was ready. I went to the counter, gave the agent my credit card. I asked her if I needed to sign something, I was told no. I had to help my mother from the 4th floor to the 2nd floor, the staff put my suite at the other end of the hall, no place close to the elevator. So, after the event, we returned to our room. I pulled out the sofa bed and the sheets were not changed. Yuck! At 12:00 a.m., I went back downstairs to complain and got new sheets. I went back upstairs with the sheets only to find they were not the correct size sheets for that bed.

I was too exhausted to go back downstairs. That morning, I noticed there was no bill under my door. I called the front desk. They said, "No problem, I'll check you out and email that bill." Needless to say, I never received that bill. I spoke with the assistant general manager for the property. I received, "I am sorry, I am surprised the staff did not offer you another room, etc." When I arrived home, I was checking a few things online and realized that Justin did not charge the credit card given to the girl but the debit card on file, creating a large enough hold on my bank account that the next day checks were returned.

Hours with the asst. general manager, Mike **, via emails and not until I threatened to go to the BBB and file a business complaint with the state of NJ with my cc and the top executives at Hampton Inn, did he agree to come to an agreement. One week later, I am still fighting with them to cover the fees. I have submitted paperwork to the NJ BBB and I will now file a business complaint with the State of New Jersey to have this corrected.

My wife and/or I made at least four trips to the motel to fix the administrative problems. Each time, we were told that the problem was fixed, and each time the problems continued. The groom's guests got angry at us for giving them what at the time they thought was incorrect information. My brother's reservations were cancelled twice out of the blue. Upon check out, all of the groom side's rooms were charged to my credit card, because the front desk failed to ask for a credit card when they checked in. It took several calls to the credit card company and the motel to fix that problems.

As everyone knows, the days right before a wedding are busy and stressful. There is no time to play games with the staff and management of Hampton Inn. This motel advertises making weddings easier. What they did was make the task at hand much more difficult. We spent time putting out these fires that could have been spent making this a special day for our daughter and her husband. There is no excuse for such a slipshod operation. I filed a complaint with corporate, and also am going to file with the BBB, and any other forum I can think of. I think a full refund and credit for all the nights in the block is in order.

On December 28, 2010, we found bookings of 1,283.90 ($1,676.64?) and 16.05 ($20.96?) made by VISA from our account by the hotel. Unfortunately, I have never gotten any response to my written complaints to the hotel. VISA, my bank and ebookers.de seem to be effortless in straighten things out so now, my lawyer has to get working. Even Hilton.us never answered (they only promised to mail in three days max, then we never got anything). You may understand that I will circulate my experiences not only in Germany.

As a CEO of a medical complex, I will use my access to some Web sites. I think that my colleagues and their staff should know that they have to get all messages at the desks of Hampton Inn or Hilton hotels in writing before giving their credit card; otherwise, they would have to pay double as in our case. I often visited the United States (my son lived in Alabama for a year) but never made such bad experiences. I think I don't have to tell you: Never again, Hampton Inn/Hilton Group! What a shame, the hotels were never bad.

On January 1st, 2011 my mother-in-law passed away peacefully in her sleep. Mom was a community leader and a mover and shaker within the city of Temecula, California. A great many people attended her services, and an even greater number at her reception/celebration of life afterwards. After mom died, my wife and I flew directly from Atlanta, Georgia to Ontario, California driving on to Temecula. Over the next few days, we arranged mom's funeral services, which also included reserving rooms for incoming family. I was in charge of that task, as I am the one who schedules all my wife's job related travel out of Atlanta. My wife is a Hilton Honors Gold level member who travels for her work about one out of every three weeks. And, to this point, she has always had good experiences at Hilton hotels.

Not knowing what hotels there were in Temecula, I jumped on line and did a quick search. I immediately found the Hampton Inn. I called to see if we could secure a price break of some sort. It's because I had a feeling we might be needing more than just a few rooms. I spoke with Chris in the sales department and he was great. He offered a fair discount. I told him I would call as soon as I had an exact number of rooms needed.

On Thursday, January 6th, my wife and I came to the hotel with a list of names, so we could pre-register our guests and arrange payment (we paid for all their rooms). Karen helped with check-in and was a joy to work with. Because we wanted to pay for the rooms before our guests checked in, Karen had to leave the front desk area to ask Miss ** (I assume) what the process was for charging our credit card before our guests arrived. Miss ** (again, I assume) explained the process to Karen. And she began checking people in and charging our credit card (Miss **, if it was her, never left her office to come to the front desk). It was going to take a while. So, Karen said she would send receipts to me via email. We also made sure to inform Karen that our guest list was somewhat fluid and there might be additions for Thursday and Friday.

The credit card we gave Karen was my mother-in-law's credit card. It was a Wells Fargo Visa card with a $25,500.00 credit limit. I don't have a lot of experience with the law as it applies to a family member's death. And my wife had power of attorney and was a signee on mom's Wells Fargo bank account. So, we figured we could use her credit card to handle most of the expenses relating to her funeral (keeping it all organized and buying a little time to settle the estate). Later that morning, I began receiving confirmations via email that the rooms were paid for. On Friday morning, January 7th, one of our guests told us that another couple had arrived at the hotel but they weren't able to check in. I was a little puzzled. I immediately called the hotel thinking I had screwed up by not including their name on the list of Friday check-ins. I think I again spoke with Karen who told me there was a problem with the credit card and she needed to transfer me to the manager (once again Karen was very pleasant).

We had used the credit card to pay for a number of expenses the day before (obituary, catering, rooms, etc.). When we tried to use it at the funeral home Thursday night to pay those fees, however, the charges were rejected. My wife spoke with a credit card representative who explained that regardless of her power of attorney and signing privileges on mom's bank account, the credit card was now canceled. Not being able to use the card wasn't really a big deal. We had other forms of payment and immediately settled with the funeral home. Neither of us were sure if the charges posted earlier in the day would be honored. But we figured that if there was a problem, we could take care of them as they came up just like we had with the mortuary.

Upon being transferred to Miss **, I started to explain what had happened. Because we were in the process of getting ready for mom's services, I knew I needed to keep things short. So, I planned on giving her the paraphrased version of the story (and offer another form of payment). I was no more than a sentence into the conversation when Miss ** abruptly cut me off. In an extremely condescending manner, I was told she knew the whole story, didn't have time to hear it again, and could I get to the part about how she was going to get paid. I was stunned! Every gesture of good will generated by the Hampton Inn staff was dismantled in less than 15 seconds. And it was done by the properties general manager, Nadine **. Because I knew immediately what kind of person I was dealing with, I started dishing out the same level of insolence, cutting her off more than a few times in an equally condescending and rude tone. I asked (abruptly) if I could give her another credit card over the phone. But I was told I could only do it in person. I told her I would not be in until after the services and the reception. But I would be in. That was the end of the call.

After hanging up, one of mom's sisters informed me that earlier in the morning, Miss ** had a run in of some sort with another of our family members regarding payment for the rooms and that discussion hadn't been a positive one. I am not 100% clear on what, if anything, actually took place or was said between our guests and Miss **. But I will be calling everyone involved to find out exactly what happened so I can post it later.

Later that evening, after burying my wife's mother, I arrived at the hotel to pay the bill. The front desk clerk, Nadine, like Karen before her, was sensational. She was aware of the issue and even apologized, inferring that Miss **'s behavior wasn't all that shocking (she didn't actually say those words, but a deaf and blind man could read between the lines). Guess what happened next? Miss ** had told Nadine that all the charges previously rung up could remain on my mother-in-law's credit card. I only had to take care of the two rooms that hadn't already been paid for. I guess it's because the credit card company had approved the charges in the first place. They were going to honor them. Isn't that amazing? A new level of poor customer service was achieved by the general manager, after I had already spent more than $1,000.00 at her hotel all over two rooms. And she wasn't smart enough, professional enough, and brave enough to call me and apologize for her behavior (I would have welcomed her call and that would have been that).

The next morning, I sent an email to Hilton's complaint department, detailing our experience and telling them what steps needed to be followed to rectify the situation. Apparently, Hilton has a policy that allows the property in question to try to resolve guest complaints. That's real sweet. But under no circumstances am I going to allow Miss ** to handle her own complaint. This woman brought my wife to tears on the day she was burying her mother. Her actions will not be swept under the carpet because Hilton's complaint department is too lazy and stupid to address the problem in the manner I requested. Until this situation is resolved, I would recommend that anyone and everyone avoid this hotel like the plague.

We called hotels.com early in the morning and they stated that they had no problem providing the refund under the circumstances. However, they needed the approval of the GM of the property. The GM, Mr. Michael **, was contacted and he would not approve the refund because we did not cancel within 24 hours. We explained to the hotel that we could not have possibly foreseen the Saturday night events and that we still wanted to stay at the hotel at a later date, however, they will still not approve the refund. In fact in my opinion, the hotel staff seemed uncaring and unhelpful and couldn't care less about our circumstance.

The Guest Services toll free number was of no help and their staff seemed just as uncaring. After my third call to the Guest Services number, I finally reached someone who seemed to care, however, she was unable to help me.

I called the hotel again on January 3rd to speak to Mr. **, but unfortunately he was not in. Instead, I was put through to the manager on duty by the name of Binny. After him not being able to help and satisfy my issue, and once again a Parsippany/North staff member who seemed to care less, he proceeded to use profanity and go off on an F-bomb tirade towards me. Obviously, I was shocked.

Once Mr. ** heard of this conversation, his reply was not of apology or even concern. He blamed me as Binny had obviously lied about the conversation in order to make himself look better. Regardless, a hotel manager telling me to ** and go ** yourself. Are you kidding me?

I have been met with nothing but poor customer service at almost every turn from the Parsippany / North NJ hotel itself to almost every person that I have talked to in Guest Services at the Hampton Inn/Hilton. I even had someone I know personally call anonymously to the hotel to ask a question that I thought might help me and the Parsippany / North staff member who answered the phone was also rude to them. I have no idea what is going on there, but I strongly suggest that you stay away from this hotel. I can only imagine if I would have stayed there and I had a problem in the middle of the night with one of my kids. It sounds like if I would have had to ask for hotel help, I would have been greeted with a resounding "no" and "we don't care."

I checked out the same day, 11/26/2010, I check in and received a bill for $84.32. I told the guest service they could take it off my credit card. A few days later, after reviewing my financial statement, I discovered that in 11/29/2010, I was billed an additional $108.41. I spoke with the manager Gordon in the Detroit/Roseville location who stated there is nothing he can do about it. I also spoke with a guest assistant who stated that there is nothing they can do about it either. Can I please have some assistance in this matter because the charges are incorrect and should not have been taken off of my card after I check out without my acknowledgment. Thank you for your time in this matter.

The hotel managers, Shannon and Misty, told me they would not make arrangements for me to stay in another local hotel for the night, and the company would not pay to put me up in another local hotel for the night. As a result, after sleeping in my car all night, I had to use the bathroom in the morning at the local gas station, then drove to work without a shower, and wearing the same clothes that I slept in.

The manager promised to take care of the matter, but then refused to speak to me, saying issue was "forwarded" to insurance company. I have heard nothing from my complaint. I was over-billed for room, and not credited for two nights. They even billed me for someone else's room, and have not corrected it. I am allergic to the bites, and have suffered swelling, scars, and damage to all my clothes and goods.

The maid of honor's little boy slipped in his bathroom and hit his head on the inside of the tub the same night. I talked to the desk clerk and he said they spray something on the tub after cleaning it and he asked if I was alright. I told him I was hurting and he again asked if I was alright. There was no report made. I got the impression from him that this was not uncommon. I am 56 years old and have never slipped in a tub before. Whatever they use in the tubs needs to be discontinued before someone dies in there. I was afraid to bathe again until we left the hotel. My husband said it was less slippery the third day since we didn't have room service.

I have a huge bruise on the back side of my thigh and pain. My rib cage on the upper left side is still tender after 10 days and I can't lay on that side, lift anything heavier than my purse and I can't reach up with my left arm without pain. It feels like I have a baseball in my left side just below my breast. I work in a pet store and regularly lift up to 40 pound bags. I can't do that now and my activity at work has been limited. I plan to try to get an x-ray now that the holiday weekend is over.