Hampton Inn Reviews

I went through a 3rd party to reserve a stay at the hotel. When I arrived to check in I was informed there was an additional $25 for the already prepaid room. I handed $50, however, I was informed I needed a credit card. I stated I did not have a credit card. I was told I could get the key to the $150.00 room. I asked could I pay with cash app. When I attempted to pay the card was declined not because there were no funds. The incident went on for one hour hour after being off a 13 hours drive. Long story short, poor customer service service, no lead person to resolve late nights complicated issues. I was given a manager email address and Got no reply after emailing the manager. They were willing to keep or default my room and did not show any concern about my long drive.

We spent 4 days in a first floor handicapped room and the facilities were fantastic

From night desk clerk has been inattentive uninterested in work for 2 consecutive late night service. Night one I called for three times without any answer. I arrived at front desk and waited for 10-15minutes before he arrived at front desk station from interior office area while fastening his clothes as if he had been asleep. Night 2 I arrived and asked “can I get a blanket?” He replied, "I don’t have any." I replied, "You have to have give me something." He replied, "I don’t have to give you anything. I only have what housekeeping gives me." He then gave me a sheet. He gave me one fitted one flat white bed sheet. I stated thank you. He did not reply.

How is it that a hotel chain this size still charges you fees for cancelling reservations when THE STATE DECLARED A STATE OF EMERGENCY FOR FLOODING!! While it was the same day as reservation, Acts of God should be accepted as a good reason, free of penalties, to cancel at last minute. As a frequent traveler, me nor my family, will ever patronize this or any related business, ever again. Almost 400.00 for something out the control of man. And NO RESPONSE FROM LOCATION WHEN EMAILED WITH THIS CONCERN! RADIO SILENCE!!

We needed a place to stay for 3 nights and 4 days in our hometown so we chose Hampton Inn. I gave it a 3 star because for a very odd policy reason, we have had to renew our door keys twice and have been locked out of our room because of it, twice. We were told that the key has to be regenerated by check out time. We’ve been here for 3 days and have told the front desk twice, that we were staying another night. We were also told by a call from the front desk that we needed to call everyday to tell them we were staying, even though we had a reservation.

I travel frequently for business and have never experienced anything as unacceptable as my recent stay at the Hampton Inn located at 2093 Southampton Rd., Columbus, Ohio. From the moment I walked through the door, I was overwhelmed by the strong smell of ** and the appearance of a property that resembled a condemned building more than a reputable hotel.

We stayed at a Hampton Inn in Ft Myers, FL. for an overnight It was rated 3 stars, however, it was 1.5 stars at best. It had a beautiful, heated pool which was very nice. Once we entered our room, we realized that the microwave did not heat up our food, the room was temperature controlled, even though you could turn the thermostat readout down, the temperature did not change, and our refrigerator immediately fell forward, because the molding in the front of the shelf it was sitting on fell off when you opened the refrigerator door.

Hello I would just like to say this was the worst place I've stayed in a very long time. I stayed in room 306 & I had just had a shower & was going to use the hairdryer &. A NEEDLE fell out of the hairdryer bag on to the floor & so I called the front desk & all they did was send a new dryer. They weren’t gonna even get the needle out of my room, until I said, "Are you gonna come get this needle, I haven’t touched it."

Hampton Inn in Clarion, PA. The shower leak had been going on so long that it had worn out the tub’s surface. Plus we had to listen to the drip. Thermostat didn’t work including the fan. Literally no moving air. Dark hairs on the bathroom floor. We’ve had enough bad luck at Hamptons. Used to be great but not anymore. Moving on. Fairfield Inn was spotless.

Family and I are staying at the Hampton Inn Rancho Cucamonga/Ontario. Jose ** at the front desk has been amazing! He has gone above and beyond for all of our needs. The property is extremely clean, pool was great. All of the staff has been phenomenal. Will definitely come back. Thank you, Jose and the rest of the staff.

Bed bugs!!!! I had bed bugs bites all over me the day after I left the hotel and the hotel won't even respond to me. The assistant manager Mark was very rude and hung up in my face. He thinks I was rude which I was not because I told him that I did not think he was a good manager for not returning my call to let me know what was going on. He said the maintenance crew checked the room and there was no sign of the bed bugs but he was still going to have a professional company come out to check it yet, they were still letting someone stay in the room. I've left several messages since then and no one will return my call. I guess I will now have to proceed with the lawyer that I got. Completely disgusted as to how this is handled.

Clean and quiet, but $15 for onsite parking?!?! The parking lot had tons of space - we were not in a city, so I don’t know why that extra charge exists. I will call to see if I can have it reversed but that charge seems petty.

Booked reservation on what appear to be the Hampton Inn by Hilton reservation site. The site was actually a third party known as ReservationCounter.com. Reservation was processed with confirmation as per my request. My room charge was $304.20 plus tax. When I checked my receipt there was additional excessive booking fees for $65.65.I was not told about these booking fees. Hampton Inn and ReservationCounter.com refuse to explain the fees other than these were third party fees.. Hampton Inn accepts bookings from third parties but take no responsibility for their additional and excessive fees or non refundable contracts. In my view ReservationCounter.com is a scamming outfit and Hampton Inn lost my respect for dealing with such outfits.

After being involved in a serious hotel fire in the room adjacent to ours I North Platte Nebraska, 12/20/24 I called Customer Service and asked about compensation and was RUDELY HUNG UP ON!!! I find this Despicable. Mr. Kim **

BEWARE: Hampton Inn Christiansburg-Blacksburg, VA (near Virginia Tech). God forbid should you ever have any over-heated car/transportation issues & health issues and even call to let the Hotel know you are stranded. You WILL mysteriously be charged an UNKNOWN FEE 9 months later? When you call the Property the Owner/Manager won't even provide their name, details of any supposed charges and any record whatsoever of what they say is owing?

So loud. Right next to an emergency room and a busy road, so traffic noise is insane. Was woken up both nights by dogs barking in the hallway and soccer teams arriving very loudly at 1 am. Hallway reeks of pot.

Booked through GetARoom.com thinking it was Hampton Inn directly. Charged me 45% “Taxes” without disclosing until I submitted payment. Would not cancel just minutes after. Messaged Hampton Inn directly and they will do nothing except tell me to go directly to the booking company. Which I have. Why are they affiliated with a fraudulent company? Never again Hampton Inn. Shameful. Room was subpar. Blinds broken, tissue paper holder falling off the wall despite a huge dollop of glue. Low standards for a wad of money.

I stayed in Northwest Houston. The website did not say it was being remodeled. The place was a big mess. Wires hanging, furniture moved, almost no lighting, the breakfast was more than horrible. Cheap bad quality, the cream cheese came in tiny plastic container they had filled themselves from a larger one, all the breakfast area was moved, with one long table. Later they added two square tables. They removed the wallpaper in the breakfast area and the columns were covered in black mold (saw this the last day I was there because they had removed the wallpaper). I took pictures of all this mess and health hazard. The breakfast table was right beside the black moldy wall. I couldn't believe the black mold everywhere.

We aren't understanding why, or how this is even something ANY business can do to ANY paying customer..Then, NOT to refund OUR money after REFUSING our service, because of a "POLICY" that Hilton/Hampton's Inn has in Eugene, OR, which is "they don't serve to locals" which also, was never informed about, not posted anywhere, until we already done paid online for the room, and came in to get the key etc. That was the first time ever hearing about NOT SERVING to locals, who aren't ONLY locals.

This is a shout out to Hampton Inn. We are from Siesta Key, Florida. Nine days ago we evacuated when our barrier island was shut down for our second hurricane. We drove for a total of 23 hours, mostly in stop and go traffic. It was a nightmare. We stopped twice for a bathroom break and a short rest. Both times we found ourselves at Hampton Inns. I couldn’t tell you which towns, it’s all a blur. Both hotels were sold out. Each time we were welcomed to use the facilities and their coffee service by friendly front desk personnel. At 4 am at the second hotel they offered use of the parking lot so that we could sleep. We saw others sleeping in their cars. We felt safe in both parking lots which were well lit. I just wanted to say thank you for the hospitality which even extended to the parking lot on that very weary night.

I stayed at the Hampton in Stephenville, TX. They charged me for 2 nights and I only stayed one. If you check in close to midnight, make sure they know what day it is, because they don't. I have politely asked for a refund with no response. My advise, totally avoid!!!

Hi there. My husband Keith ** visits this hotel every single month, deals with Mr ** who handles his reservations. The hotel is always so very clean and Mr ** is always so accommodating!! Thank you all for going above and beyond always!

This review is for the Hampton Inn located in Monroeville, PA. To begin with, we had decided to book somewhere other than this hotel but our son booked a room there for his fiancee's family coming in from Great Britain for their wedding so we booked there in spite of ourselves. To begin with, at check-in we were told the reservation was booked for 3 night when in fact it was for 5 nights. This issue was resolved in real time. Upon finding our room, the door was extremely difficult to open. On the inside bottom of the door it was evident that a previous guest had used their foot to help close the door. I reported this to the front desk clerk, but was told "we know about this...There are several other doors with the same problem...That maintenance has not yet gotten around to make the repairs." From my observation of the door itself, all it really needed was the top hinge screws to all be tightened up to draw the door up.

Keene NH. New facility, electric not working, drain in sink, not working, bathroom and overall room cleanliness of poor quality. The complimentary breakfast was not stocked and the staff sat in kitchen scrolling her phone. HOWEVER, she had a prominent "tip jar" on the counter. Disappointed.

Once stayed at Hampton Inn Providence airport. Called for shuttle from airport. They sent an Uber driver who couldn't speak english. Barely got him to the hotel. Recently tried the hampton inn at Logan airport. Revere, Ma. In our room got a knock on the door like it was the police. Two men without any hampton inn shirts or name tags say room inspection and walk through our room. Do not go near this place. It's horrible

Terrible Experience at Hampton Inn 2401 Seal Beach Blvd Seal Beach CA 90740, US – Extremely Disappointed. I have been a loyal Hampton Inn and Hilton guest for years, but my recent stay from Monday, 09/22/24, to Thursday, 09/25/24, was absolutely terrible. Upon arrival at 3:00 p.m. on Monday, the front desk staff ignored me for at least 15 minutes. When they finally acknowledged me, it took another 30 minutes to check in. The staff were rude and unprofessional. Once I got to my room, the problems just kept piling up: TV/Remote not working – No signal, and the remote didn’t function. Sewage smell – The bathroom smelled awful, like sewage. Mold in the shower – There was visible mold all over the shower. Incorrect bed size – I booked a room with queen-size beds but ended up with doubles. Noisy AC – The AC unit made loud, disturbing noises throughout the night, making it impossible to sleep.

Outstanding Front Desk Service Above and Beyond. Suite was very professional and clean, employees are very friendly and helpful. We enjoyed our stay and breakfast was Outstanding, hot and fresh! Energetic staff (Front Desk). They called me by my name. I felt the friendly warming!

The phrase: "Can I help you," means in this hotel: "What do you want!" And it's very loud and military! Breakfast has to be requested, fruit, bananas, yogurt, etc. are missing (...the truck wasn't there). The requested room service was not there (4 days). The hotel was not a good choice and not Hilton-like. We paid too much for this standard! Is this Hilton Honors?

My experience in this hotel was terrible! We walked in and my room smelled like dogs! The bathtub was dirty. The cream dispenser had old caked on cream it. There were piles of garbage in the common areas. I would pay $50. For the room conditions. After speaking to the manager and general manager I can understand why the hotel is in the condition it is in. Attitude “(work ethics)" reflect leader. I will never stay in a Hampton hotel again. Thank goodness we found a hotel worth our money.

This Hampton Inn was substandard compared to others we have stayed in (e.g., Kearney, NE). The curb appeal was very nice but the inside was not well taken care of. It was co-located w/ a Home2 Suites property and it had a Home2 Suites feel. The game room was right off the lobby and there was a group of kids making an incredible amount of noise, so it was not comfortable to sit in the lobby. The staff at the front desk were unremarkable - not welcoming or affable, or proactive about controlling the noise.

The shower in our room had a rusty drain. It was so bad we wouldn’t set foot in our shower. The front desk said sorry but we have no other rooms. Then they said it should have been out of order. Sorry but nothing we can do. We couldn’t even take a shower without worrying about tetanus.

Amazing in every way!! Every member of the staff from desk, breakfast hostess, (Best buffet we have ever had) and housekeeping went over and beyond. Very clean rooms, comfy bed and pillows. Very accommodating all our needs Even left an item and they returned to us

I could not contact anyone about Hampton selling illegally labeled food. Sold EVOL beef burritos which listed first ingredient as beef, but contained no beef. Desk said I had to contact manager, who was not available. No way to contact Hampton.

I booked a king bedroom, the agent makes some small talk afterwards hands me my keys. I open the door to see two queen beds which cost a lot less than the king I paid for. The agent thought it was simply a matter of refunding me the difference. No this is a matter of fraud. Needless to say I found better lodging at another hotel. The agent stated that there was nothing that could be done, but knew before giving me the keys that it wasn't what I had paid for and that any substitutions should of been explained before I paid for a king room at a queen's rate.

Had tail lights and covers stolen from my F150 and when I asked to speak to the GM at Hampton Inn and Suites San Antonio-Downtown/Market Square, I was told that she was too busy in a meeting after sending and email and trying to schedule a time to meet her. Eventually, was told that there isn't anything that Hampton/Baywood Hotels can do about it. They do not have security like the surrounding hotels only cameras. Terrible way to run a business.

WARNING!!! I stayed at Hampton Inn Suites 6440 Johns Creek, Ga 30097. When I woke up on 06/16/23 I found my body covered in dark red BITE marks and I was terrified by this, so, I immediately contacted the hotel manager, I informed Hampton Inn Management and the front desk that I’ll be going to the E.R. about the bites on my body. When I contacted Hampton Inn the next morning about the follow up General Manager Ylan ** picked up and she was yelling and speaking PROFANITY to me not letting me get out a word.

We recently stayed at the Hampton Inn in Bar Harbor, ME. After the first night, the heat/ac unit broke down. My husband went to the front desk to report the issue. A technician was there pronto with an assistant and changed out the unit within 45 minutes. The continental breakfast was awesome! The staff was so friendly and welcoming!

I booked a room on and for March 28th directly with Hilton Honors (#**) for my son who is a Marine traveling from his base in North Carolina to our home in Indiana for a quick 2 day stay before being deployed overseas next week for 9 months. When booking the room I added his name to the reservation and then at 9:15 pm I checked in online to room 317 and requested a digital key. I then called the hotel to make sure he would have no issue checking and informed them he would be arriving in the 2 am hour. He arrived at 2:25 am and was told that they were overbooked and that they had canceled his room which I received notice of via email at 2:20 am! No phone call or text and why wait until 2:20 am to notify us via email??? Good news is they told him they weren't going to charge him for the room since they canceled it!

Disappointed with my stay. Received a call after arrival my flight to Richmond Hampton Inn that the hotel elevator was broken. The elevator had been broken for a few days. The area of the hotel doesn't have alot of other options. So we had no choice but to stay. We were on the 2nd floor. My mother who is 70 had to climb the stairs every time we left.

I booked a room for the same day in error and cancelled within 1 minute and booked for the correct day. I am unable to get my money back for the error and was treated EXTREMELY poorly by hotel manager who basically mocked me. Hilton Corporate took my complaint about the situation and recommended that I call the hotel manager (who I was complaining about) for resolution, Will not be staying in Hilton brands ever again. I have read other reviews that have similar experiences.

We tried to stay at the Hampton Inn in Wells Nevada. We called the phone number for the hotel, a man answered saying he was at the hotel and took our information, 3 adults and two small dogs. He said that was allowed. The bill would be $139.00 plus a $63 booking fee. Why is there a booking fee when talking directly to the hotel? We show up and the counter lady says it will cost us another $100 for the dogs. I say, "I won't pay that much" and ask that the credit card transaction be refunded. She says she can't do that because it was booked through Expedia. "No, we were told we were talking directly to this hotel." I leave and check the receipt on my phone and come back.

Stay and Park AT YOUR OWN RISK at this hotel. On my recent stay I experienced fraud and unauthorized use of a credit card by management and staff at the Hampton Inn-JFK, in Jamaica, New York, a property that I understand is owned by ASAP Holdings and managed by Remington Hospitality. I booked a Park Stay and Go rate at Hampton Inn-JFK at a rate of $320 ($370.70 inc. tax). This rate includes a room for one night (3/6) and parking on the hotel site for up to 7 nights. I confirmed these terms with Hilton Honors via its Facebook chat, with Diane at the Hampton Inn-JFK Front desk (call arranged by Hilton Honors at my request), as well as confirming via faxed letter and email.

I booked a room few months ago at Hampton at the university Charlottesville Va. I received a call from Hampton Inn the day before arrival to hotel. Told me that they were overbooked and moving me to another hotel. Hotel was on the other side of Charlottesville. I have always stayed at the Hampton inn next to university. I was scheduled for dr's appts and surgery. The main reason for staying at the hotel. The lady who called was rude. I explained my situation and hoping she could help. She was rude. Hilton officials refused to help because the property was private ownership. The lady tried to tell me the other hotel was cheaper. Basically they were the same price. I wasn’t worried about the price. I needed to be next to the university.

I booked over 10 rooms at this hotel thinking I would get Hilton/Hampton Inn Quality for my guests for an event I had within 4 miles of this place. This place was a dump and the night shift ratchett check in person NATASHA was so unprofessional along with the general manager Tonya of whom I have been waiting a call back from now for over 4 days. No call from them and No call back from Hilton case #** and case #**. Not only was I upset because when one of my guests, (a corporate customer of mine) checked in, the check-in lady Natasha told her the reservations were canceled because of Credit Card Fraud. Which was a mistake on the Hotel sales manager's (Hew **) fault in which I have in writing where he was supposed to transfer the 4 reservations on hold for my guests to 10 reservations at a reserved price (5 singles and 5 doubles) which my group surpassed the 10 minimum rooms.

I booked a one night stay at Hampton Inn in West Point, Mississippi for February 3, 2024. I had a 75 dollar gift card and used that to check in. The lady at the front desk said the remainder due was 109 and change (for a 130 dollar room). I said that can't be right, and she said 50 dollars of that was for incidentals and that would be refunded to my debit card within a few days if I had no incidentals. I didn't but a week later I still hadn't received my 50 dollar refund. I called the hotel only to be given the runaround by management who told me they had returned the refund to my gift cards. What? How Stupid!! I dug through my trash and found the gift cards and called the number on the back of the card only to find that they only refunded 40, not 50. If these crooks need 10 dollars that badly, I certainly feel sorry for such a shoddy operation. I will NEVER use Hampton Inn again, and plan on telling everyone I know to also avoid such an operation.

Are you Chinese Owned???? It’s a scuzzy place no help no towels hardly any service at all. Will never stay there again. Never never never ever stay there. Please be careful if you have to stay there. We will say a little prayer for your safety and that you live thru it.

I had to cancel a reservation due to a storm two weeks ago. I never checked in and the hotel is telling me I was there and they serviced my room for 4 days even though I was in Atlanta and not NYC. They are outright lying or gave the room to a friend or coworker since I did not arrive. This is a crime. Between Groupon and Hampton Inn I am out $562 for a stay that had to be cancelled and both companies are making up lies. I requested proof that I checked in. Was there a signature or card on file no. Sadly lying has become a norm in this country. Avoid both like the plague.

Do not ever make a reservation at a Hampton Inn. Even if you cancel within 2 hours of making the reservation and have a family emergency, they will NOT reimburse you for the night. That is poor customer service. I was a member of their Loyalty program and will not be any longer. I want everyone to know how bad they are with customer service! Their attitudes are heartless and messages do not get delivered to managers and side note there is never a manager on duty at night.

I requested a 2 or 1 floor room not close to elevator or end of hall. He said he did not have that but did have a 2-floor room non smoking a few room down from elevator or the 4th floor. I said no way did I want 4th floor. I had tons of stuff. I was on business and did not want to bring all that stuff on the 4th floor plus I had pets and did not want to worry in case the elevator went out or emergency. He said he had it held for me and when I got here I had a 4th floor room where the maids' room are and early in the morning and late at night at 11 or 12 doors slamming loud and tons of noise. I explained but what the hell good does it do? So I go to bed and up till almost 12 am. I can't sleep so I go to work each day tired. I work 12 hours a day. I miss eating breakfest due to trying to sleep in... Tell the man that booked me to listen to his guest request and not do what is best for him!

Stayed at Hampton Inn Stoney Creek, Va on Sunday, 8/13/2023. Worse accommodations I have endured in over 40 years. Facility shabby, worn carpeting in room, dirty elevator and common areas. A/C nonexistant in common areas and in the guest room, thermostat had to be set at 64 to have any cooling. Free breakfast missing utensils (knives); middle of summer and not one piece of fruit. In the past, have always made a point of stopping at Hampton Inn because they provided a reliable, clean and comfortable overnight stay. This was our last Hampton Inn stay. Our hotel on the beginning of our journey was not as bad but certainly not worth $140/150 a night.

Hotel ad is same as all saying there ARE pet friendly rooms. No warning that the whole Hotel is for pets and IF you are human who is allergic to animals you Will get sick trying to breathe the air. The place wreaks of fresh animal feces and like zoo upon entry- gets worse as you enter Hotel. 4th floor was worse. Room stunk, very worn down, sticky filthy floor- when wiped it was pure BLACK like asphalt. Dead air with no circulation in heat of summer makes animals odor even worse. If you cannot open a window and get ill from animal dander. You could die here. Pet friendly never meant all rooms that do not GET cleaned, disinfected or carpet cleaned in years would be the case but that's clearly the case.

Let me start by saying that my husband is an 80 year old survivor of prostate cancer. We recently delivered a puppy to Marquette mi. The person receiving the puppy wanted to ”treat us to a room” where we would be comfortable while she decided which one of two dogs she would keep. Due to his surgery he has some urine leakage. It is totally beyond his control. He made sure he was wearing an adult diaper and outer pants due to the fact that he has no sensation. He had an unfortunate accident on their couch. When he called them to explain what happened they accused him of trying to hide the situation. Told him that if the couch couldn’t be cleaned he would be responsible for a new couch. They were rude, disrespectful and humiliating in the way that treated him. At one point a manager suggested that he belonged in a hospice.

This was by far the nastiest hotel I have ever stayed in. Room was nasty, plumbing was totally wrong, staff was nasty, didn't help me. I called about the tub being stopped up and toilet. Nobody came to fix it until the next day and got poop all over my daughter shorts. Carpet was trifling. Refrigerator was old and didn't get cold. Just by far the worst.

Updated on 10/08/2023: I was promised a refund for an unused night that was pre-paid. Althea left me a voicemail on 7/14/23 stating that she was going to refund the amount to my credit card but the transaction would take 45 business days. I waited the appropriate amount of time, allowing for holidays and never received the refund. When I called her she took my information saying she would call back. She never did. Called her again the next week only to be told it has been referred to accounting, who would be in touch. They didn’t call. I called back again the following week and left a message with the sales manager and still have not received a call back in response. I still have Althea’s voicemail. Thinking about taking it to small claims court. This business obviously is seriously lacking in customer service skills.

Traveling on vacation recently. Stopped for the night at a Hampton Inn. While checking out at the hotel the next morning I noticed a $5 charge for parking. Questioned the clerk about this. She said it is standard fee for everyone. Funny thing is I heard the guest ahead of me question a $5 fee and the clerk waived hers. Did not realize what they were talking about at the time. Funny it can be waived for some guests but not for all. It is not the $ amount, it is the fact that you choose a hotel that you think has a level of quality compared to the other choices in the area and this is what you get. For the price that you pay, normally everything is included in the total price. We have never been charged a fee like this in our 42 years of marriage, and we travel every year. Next, will there be a charge for using towels, room keys, etc. You get the picture. Just thought it is something that others should be aware of in the future.

First, the lobby reeks of bleach. Had it not been pouring rain and had we not been exhausted from a long drive, we would have left. The room had a slightly odd smell, but except for the mildew in the shower, it was very clean. Get a spray bottle of X14, spray it on and the mildew is gone. No scrubbing necessary. We have never seen pillows like this in our lives--the size of half a normal pillow. The shower water was not hot. In our experience, there don't seem to be many good highway hotels and, oddly, except for the smells this one wasn't terrible.

I called to change my check in date due to a medical emergency (which they kindly did) and hotel management accidentally changed my check out date to one date earlier as well. When I didn't check out on time because I was unaware, they failed to follow policy by calling me prior to entering my room and pilfering through my belongings. They only called me once after they invaded my privacy and packed my belongings in garbage bags. I tried to complain at the front desk when picking up said garbage bags but they would not accept responsibility and asked me to leave. When I was making a complaint to corporate in their parking lot, they were staring out the window and flipped me off. Super unprofessional.

We arrived Tuesday 4/4 and when we got there they had plastic all over in the lobby and primed columns. And the entire hotel 1st floor smelt like wet paint. When checking in, the lady at the front desk said they overbooked their hotel and no longer have the room available that I initially booked (and paid in full back in February). As an inconvenience, they said they would put us in a room with a king bed suite with a joining 2 queen bedroom. I asked 3 times to make sure there was enough room and that there was still a pullout couch and 3 additional beds- they confirmed yes. Everything was good – it worked out and we got settled in.

Kaleisha ** in the Pineville Hampton in was our cook! She was so sweet and amazing to all of us! Very attentive and kind. Couldn’t say I have anything bad to say about my experience. The food was well made. We actually came before the actual breakfast time because we needed to leave, and she had food and everything out already and allowed us to go ahead and eat! Very kind! We stayed in room 100.

Stayed at Hampton Inn at Tarpon Springs. Was never given a hard copy of anything. After getting home found that for a one night stay for my pet I was charged over $100. This is excessive and not of good practice. Extremely disappointing.

We stay at the Gloucester Virginia Courthouse Hampton Inn approximately 8 to 10 times a year. We’ve noticed things have gone downhill lately. I had to go find and tell the lobby desk person that the hot water in the lobby was empty. I had to ask the lady who works in the dining room for butter. We had to wait approximately 5 minutes for the water to get hot in our room. And the worst thing we observed was a guy who came into the kitchen serving area in a bathrobe and slippers. It was disgusting. It is obvious to us that the quality of this hotel has diminished greatly in the last year. Unfortunately there are not many hotels in Gloucester to consider.

My husband and I have always stayed at Hampton Inns when we travel, but we will not be staying at this one ever again. We travel with a small dog (11 pounds) who is very well-behaved. She is non-shedding, doesn’t chew furniture or have accidents, and is never left alone. It is common for a nice hotel to charge a nominal fee for a pet—we understand this, and have gladly paid the $25 nightly charge at every other Hampton Inn that we have stayed at since their corporate office instituted this charge.

This place is disgusting. Health department for the city of Houston should shut it down until mitigation of mold and musty smell can be removed. Owners know about it as it has been reviewed before but nothing is being done.

The Hampton on Van Voorhis in Morgantown WV does not stand behind its 100% guarantee and ignores complaints. The internet doesn’t work, the bathroom has no towel racks, the rooms have 3 dim light bulbs, there’s one blanket in the musty cabinet for 2 beds, and the breakfast buffet is underwhelming. If you drink caffeinated tea, forget it. The customer desk is manned on weekends only by a guy working construction on the hotel—a nice guy, but that’s not his job. We’re Hilton Honors customers and my complaints were completely ignored.

The check-In process was excellent. My daughter & son-in-law stated the room was excellent accommodations. My family traveled from Durham, NC to Tabor City to attend their grandmother 80th birthday party. My daughter's birthday was 12-9-22, a miracle daughter who survived 5 bullets from a gunshot & a survivor of Leukemia. My daughter & son-in-law was checked into the Hampton Inn at 9PM on 12-10-22, traveling from Tabor City to Fayetteville. The staff at the Hampton Inn harassed them on the morning of 12-11-22 from 11:30-12 Noon, calling them & banging on the door. This is unacceptable behavior because we were promised an extended checkout of 12 Noon. My contact number is **. Location: HAMPTON INN FAYETTEVILLE FORT BRAGG. HAMPTON INN FAYETTEVILLE FORT. 1700 SKIBO ROAD, FAYETTEVILLE, NC 28303.

Questionable Morals here. My wife, in our haste to get to the airport at 3am forgot a bag of jewelry in our room containing a family heirloom and several pieces I’ve bought her over the years. My wife called a day after our stay, once realizing the bag of jewelry was missing, spoke to two of the management staff who both attested to never having seen the bag. When returning to AZ a couple weeks later we ran over to the hotel to double check if it had turned up and it was then that one of the management staff (one with whom my wife had spoken to over the phone) claims having seen the bag the day after we left in the manager’s office but never called us.

Hampton Inn's computer was supposedly down one day when I tried canceling/modifying a reservation placed with a third party. Third party did the modifying and notified Hampton Inn. However, Hampton Inn conveniently did not modify on their end and long story, short, I was charged a night for being a no-show. They should have owned their mistake and should've done the right thing- not charge me for a night stay that I canceled correctly. FYI: I tried canceling/modifying through Hampton Inn's guest services and they sent me to the third party where I initially made the reservation. The third party did what they were supposed to do. They sent me all the modifications and Hampton Inn still did not acknowledge their mistake! I was once a Hilton lover. Now I am a hater!

Hampton Inn Philadelphia International Airport, 8600 Bartram Avenue Philadelphia PA 19153, Friday November 11th 2022 @ approximately 5:00 PM On Friday November 11th 2022 at approximately 5 PM at the Hampton Inn Philadelphia International Airport my 12 year old daughter and myself attempted to check in under a two night stay. Hilton confirmed reservation.

Room smelled, didn't clean first day because you have to tell them which I was not informed of. No drawers to put clothes in. Breakfast was good. Just not good for cost of hotel. I stayed at motel for 45 dollars a night that was equal in quality except breakfast. They cleaned motel better.

Worst experience of my life! I went to Bozeman for a funeral and stayed at Hampton Inn. My dog and 3 children were with me. They say that they allow pets with a $75 pet fee, paid the $75 fee and next thing I know there is an extra charge of $500 in my account. I talked to JEFF THE GENERAL MANAGER and asked him what the $500 extra charge was on my account he said that my dog peed all over the room which is a false accusation! I’ve stayed at multiple hotels before and this has NEVER EVER happened to me. He also accused me of not taking care of my dog! How repulsive! First of all My dog is potty trained and second of all my dog was never left in the room by himself and lastly he did not potty in that room! This is outrageous knowing that a business is scamming people in this manner. If you have a pet and don’t want to be charged excessively DO NOT GO TO HAMPTON INN!!!! You will be FALSELY ACCUSED AND CHARGED!

The front desk agent was fast, efficient, kind and welcoming. We were checked in to a mobility accessible room. I loved being able to get a picture of the "welcome to the great lakes state" wall design so easily. I was tired after a long drive. This made getting my picture of where I was for the night easy. It's a small thing for the hotel to do but a big thing for someone on a long trip on a one night stay. The lobby and breakfast area was spotless. There was a booth with a tablet for use by travelers. The elevator was reflective without a single fingerprint. We went from floor 1 - 4 quietly and effortlessly. It was as fast going up 3 floors as it was just closing the doors. My room was directly across from the elevators. The digital key on my phone's app worked perfectly. I was able to handle the door and my Service Dog. The door fully closed automatically behind me.

I got to the hotel and I was unhappy with the room and many other factors relating to the hotel and room. As I was staying 7 nights, I immediately requested a cancellation for the remaining 6 nights, as I was not happy and it was going to be a long stay. I was denied a cancellation multiple times when I requested it at the reception (from the day I checked-in). Therefore, due to not being allowed a cancellation, I had to stay the 7 nights due to the fact that I paid to be there (it was not a free stay) and I was not going to be given a refund for the remaining days. After my stay, I complained to the hotel regarding this issue and the lack of compassion shown towards me during my stay. The manager mentioned that I lied and I never asked to cancel my reservation throughout my stay. When in fact, I had pleaded and requested multiple times whilst being at the hotel, for them to please cancel my reservation and requested a refund for the remaining days.

Nina at the front desk was extremely professional, kind and helpful. Would certainly return, as I was happy with other aspects of the stay as well. Always enjoy being in the Cincy area for the Western Southern Open. Thanks!

My husband and I booked a room through Hotels.com. During the night there was a power outage. The smoke detector beeped all night. Hampton told me I needed to speak with a manager who works nights... Come to find out that was the manager pacifying my issue... Her name was Bridgette.. She likes to argue with customers. Evidently when one is stuck with a beeping smoke detector there is nothing the hotel can do to satisfy a customer and hotels.com isn't interested in helping either. Actually, the customer service rep through Hampton/Hilton corporate laughed before I hung up. I don't think losing $256 is very funny at all.

I checked the corners of the bed sheets for bugs and found 2 syringes and a large spoon under the mattress. The elevator was sticky, the toilet clogged, not enough towels... When I booked, chose the snacks option and wasn't provided it until I called to ask... quality of service could provide me a credit for my room. They will not.

After a long day of travel stopped in Santa Rosa, NM at Hampton Inn, bed looked like a child had made it, the bathroom, need a good cleaning, the towel were wore and frayed. Air conditioner was loud. Breakfast, eggs, and oatmeal cold. Always have felt we could trust Hampton Inn to have a clean, comfortable place to rest, this was not the case this time. This Hampton Inn need to retrain their staff, and update their hotel.

I arrived at the hotel for a soccer tournament weekend along with many other teams. The lady checking us in was very pleasant, and the hotel even decorated the lobby in soccer theme. The bathroom wasn't very clean, there were hairs on the counter, on the actual bathroom door, shower wall, and the floor behind the bathroom door hasn't been cleaned in a while. After unpacking, and settling in, my son found a small bug crawling next to him. I got a Kleenex, and thought I squeezed it, but it was still alive, so I put it in a cup, and called the front desk. They sent up the shuttle driver with plastic gloves and a paper towel to retrieve it. He wouldn't touch the cup or kleenex, and said he does not know what it was. I showed him the picture of a bed bug, and a close up picture I took of the bug found. Exactly the same!

Hampton Inn in Hilliard, Ohio is by far the worst stay I’ve ever encountered. Manager’s behavior was so unprofessional & incredibly rude (Eddie **). Indoor pool was closed, room smelled dirty/musty, tub had rust & stunk horribly, and cabinets had broken handles. Mr. ** knocked on my door to ask me if the child wandering in the hallway was mine. I have 3 young boys and all three were in my care in the room. He mocked me and was disrespectful after I told him I’m posting a not-so-great review about the dump he manages. He was angry and called the cops to have us removed.

I was extremely impressed with the nighttime front desk attendant, Cory, who was a tremendous help with the business office tools. In addition, in the morning he stepped up to the plate when another employee did not show up to set up breakfast and after waiting 45 past the start time he jumped in to set it up when it was clearly not his responsibility. The Hampton Inn is lucky to have a someone who takes pride in his work at such a young age. He truly deserves a raise for what he did this morning.

I was at the Brentwood, TN Hampton Inn on 13-14 February 2022 and here's my impression.

I usually love the Hampton Inn but this time a bed bug was found in one of the beds. I am horrified that now my daughter and 3 friends have to worry about bed bugs finding their way to our homes. Yuck. Front desk was made aware and gave them 50% off but now we don't know if we can go back. It's too bad because the hotel in general was fine. She will have the heebie jeebies for weeks now.

What really annoys me about US hotels these days is the advertising of REGULAR ROOMS as "suites," of which this hotel is guilty. I need an actual suite for business reasons and was tricked by the name "Hampton Inn and SUITES." The "suite" that I had supposedly reserved was actually a little smaller than a regular hotel room with barely room to walk between the beds and dresser. The desk clerk also touted a "wet bar" in the room; there was no such thing, just a little refrigerator. Topping this all off is an elevator that announces its arrival with "fire bell" - good luck if you're near it. All in all, not a property worthy of the name, "Hampton Inn & Suites." No suites, no room.

My wife and I along with our 5 year old grandson staying 2 nights at the Hampton Inn in Sturgis, Mi. 12-04 and 12/05/2021. Very noisy rooms and extremely uncomfortable beds. 2 almost entirely sleepless nights. I am very disappointed with our stay. I always thought the Hilton chain was much better than this!

Stayed at the Hampton Inn Reno West. Vehicle was burglarized (value of property stolen +$25k) in their parking lot at about 3:00 AM. Received no assistance from hotel management or from anyone associated with Hilton. After weeks of being completely ignored by management, and numerous emails begging for security camera footage, footage was provided and was completely inadequate to provide any sort of assistance, even if it would have provided in a timely manner. I'm told the hotel updated their security cameras after the incident. In summary, in the span of about 8 hours, I was burglarized at the hotel property, and received zero support from any hotel employees until weeks later, when I was provided unusable security footage and told that the Hampton Inn is not liable for any damages. I will never be a patron of a Hilton establishment ever again.

On 10/09 KYERIE at the Hampton Inn Hotel in Williamsport was very discriminatory in addressing my situation. We both had a misunderstanding over the phone with the booking, it was the wrong hotel to begin with however I let that slide and worked with it. I booked for the morning since I'm a nurse who works night shift. When I went to collect my room key, she said she booked me for Friday night and I only had 2 hours to sleep and leave 11a.m. she said I would have to pay again to extend the time. She was very condescending and had no remorse towards the situation. I never stayed the 2 hours because of the way her attitude was towards me, I left and slept in my car. Imagine that! How inhumane!

Room was unclean, requested cleaning 2nd day, no service provided, I had to get towels to take bath. Old and wet towels lay untouched 3 days, requested cleaning again, no response. Requested fresh towels and bath cloths, no response whatsoever. Desk clerk exerted no effort other than tell me he could not get my room cleaned, disintegrate felted and all fresh linen.. No response, no one did anything, worst hotel experience of my life. After 2 nights sleeping in squalor, I checked out.

We stayed at the Hampton Inn, E. Lansing on Aug 21st, 2021. We were thrilled with the front desk, especially agent Lavet. She fulfilled our request of a king bed and tub with such a pleasant attitude, that she deserves Special kudos. Right behind LUCKY'S restaurant. We heard her assisting other travelers with such sincerity, that she deserves a commendation in her file, and a copy provided to her. A front desk can make or break your stay. She was amazing. (Your bed upgrades were also) The room was immaculate. We will find reasons to stay here again.

Front desk staff & management encourage guests to park illegally on the street where signs clearly say “1 HR PARKING 9AM-6PM EXCEPT SUNDAY” and “NO PARKING 11:00PM TO 5:00AM”. Ogden Police Officer confirmed to me parking where I was offered would have me at risk legally & financially if I was towed. No other options & no empathy from Hampton/Hilton. Very very rude, unprofessional front desk staff. Stay at your own risk!!!

DO NOT COME TO THIS HOTEL. THEY STOLE MY MONEY OUT OF MY DEBIT CARD! I stayed at this hotel with my girl friend who worked there, which meant that she gets a discount from them. I decided to pay for the night as a nice gesture. The total for the night was $40. When we checked in I paid a deposit of $42, an additional $40 when we checked out. When we left I checked my bank account and they made a third transaction of $229 a minute after I walked out of the hotel!!!! They did not tell me anything about this at the front desk, I called the hotel and asked to speak with the manager and he responded in a very disrespectful tone when I was just trying to know why they charged me that amount (which anyone would be upset about this). He did not want to respond to my questions AND HUNG UP THE PHONE INSTEAD!! I'm currently in the process of making a dispute for a hotel chargeback but this is totally unacceptable!

This is only for the Hampton Inn, Quincy FL. I am itching all over my back and legs and so is my wife. I have easily 20+ bites. The hotel is a dump. Here are just a few of the notes & if you want picture (See them on Yelp), which I plan to post. I have been with Hilton since the '90s and this is the worst. This was a 13 day vacation and used Hiltons. 3 of the hotels were less than positive. Quincy was horrible experience from beginning to end. Thank God we were only 1 night. After driving 10 hours from Memphis to Quincy. The individual at the Front Desk was not welcoming or friendly. Talkin to him was like pulling teeth to get info.

A group of us (7 peoples) booked 4 rooms for the night of July 9, 2021 via Travelocity. When we arrived, the hotel said there was no such booking. Travelocity said the reservation was firm and rooms were ready for us when we called. The hotel denied our stay. Apparently, Hampton Inn overbooked the rooms and gave our rooms to other guests. I will never deal with Hampton Inn again. Terrible experience!!!

The room was clean and the shut-out shades was great. If I am paying 200 plus a night, I better get my room cleaned! The breakfast was terrible and only 1 person was available to serve a hotel full of people. One of the worst experience was having to deal with the woman and little girl at the front desk. Lucy, the older woman, was was rudest, nastiest, most arrogant, staff member there, aside from a ditzy little girl who didn't know what she was doing at checkout. I was standing waiting for the front desk person. Again, only person at the front desk. At other times no one was there.

We chose the Hampton Inn airport motel in Sacramento CA May 8 because our May 9 2021 flight was 5:10 AM-- requiring a 3:30 AM departure for airport. When we checked in night before, the desk clerk confidently assured us that while 4 AM was usual shuttle start time, he could arrange a 3:30 shuttle-- asked him 3 different ways, he was very confident driver would start 3:30 AM. 3:30 next day, different clerk on duty, equally sure no such arrangement possible and told us "That guy is new, he doesn't know what he is doing".

Went to Hampton Inn in Dover New Hampshire twice with my family, beautiful inside and out. They give you breakfast too and the pool is relaxing. Lots to do around there, really love that city that we are planning on moving to the north.

Hampton Inn is one of the very few hotel chains that continuously provides consistent service and accommodations. You know what to expect and they deliver - if not, Hampton tends to make it right. Nothing flashy - just clean and comfortable.

We stayed at Hampton Inn, Grantville, Pa. several times. The rooms were spotless. The staff was exceptionally helpful. The management went well out of their way to make our stays comfortable and virus free. Even the remote for the TV was sanitized. On top of that they served a covid safe excellent breakfast. For the Harrisburg-Hershey area, the location was ideal, away from the hustle and bustle and close enough to be convenient for the local attractions.

Everything is great but the breakfast food can be better but most all the help were very helpful. The fruit were out of a can but the waffles are good. I like parking for diamond membership...

I stayed at Hampton Inn 4 different times for a total of 6 nights. Rooms were perfect. Service was the BEST. The location was walking distance to Dadeland Mall for window shopping. Great restaurants were close and a Light Rail Train station next to the Dadeland Mall.

This was a pleasant stay. The room was neat and clean. The bathroom was immaculate and I loved the toiletries they left for us. Parking was free and the breakfast was very tasty. The beds were very comfortable with nice linen (sheets). The elevators were clean and the entrance had a nice smell upon entrance. The staff was extremely nice and accommodating. I didn’t have any complaints but did think the TVs and a/c units needed to be updated.

Always clean and friendly service. Amenities are usually what we enjoy and we search for Hamptons when we travel. We plan to travel this coming September and Hampton will be one of our destinations to go to.

My Wife and I stayed at The Hampton in Theodore, Alabama. We were blessed by the wonderful service and outstanding breakfast buffet. Our room was clean and comfortable. Housekeeping was very accomodating and friendly.

We used to go to Hampton Inn every time we went to New York, they are very accommodating and reasonably priced. The last time we stayed at the Hampton Inn in Latham New York we woke up with bed bug bites. I called and spoke with the manager at that time to report this. His response was that he would check the situation out. We never heard back from them and We never went back!!

Everything I experienced was a 5 or better. Rooms were top grade. Fresh linen. I don't think I could find a better place to stay. JIMMY **. I always look for a Hampton Inn when I am traveling. If I have to go to another town to find one I will go to it.

I always feel safe and secure at Hampton Inns as you are located in side the building with few parking places near your door! The services are good and quiet! The beds are always fresh white sheets that are clean. They work with family and families traveling together! I do not do a lot of traveling that requires a hotel visit but when I do I look for a Hampton Inn! I have always been comfortable and had excellent directions and breakfast every morning.

Very few hotels have a atmosphere such as the two we stayed at outside Dallas Texas. Traveling is tough nowadays and a warm welcome is always nice as you check in. Even if you never see that one employee again, it's remembered. Thank you Sarah. Dallas Hampton Inn.

Every time I travel I stay at a Hampton Inn for the consistency in comfort and services. The beds are always so comfortable, linens clean and pillows wonderfully soft. I like coming into a room where I feel "at home". The accommodations are better than most for the cost. During the pandemic, I stayed at a Hampton Inn in Memphis. Even the dining room and snacks were available and appropriately displayed for use.

Very clean. I did have a problem with the shower and the staff took care of it right away. Continental breakfast is the best. The Boise hotel was hard to find because it is hidden behind two other hotels in the area. Will try to find a Hampton suite next time I travel.

I stayed for two nights in the Hampton Inn on E 43rd Street in New York City. I woke up after 4AM on the second night and I was bitten by a big bed bug. The manager took screenshots of my pictures. She said she will get the inspectors to investigate the room and I will be contacted within 48 hours. No refund will be honored until after the results of the inspection.

We stayed at Hampton Inn, Boca Raton one night with our Chihuahua, a registered Service Dog. This hotel claims to be Pet Friendly. My Credit Card was charged with $100. When I called to clarify, they said, because we did not declare our dog as a Service Dog at check in, they would not refund. Be aware what they understand of being Dog Friendly.

www.hilton.com/en/hotels/pdllchx-hampton-suites-lancaster/. Hampton Inn & Suites, Lancaster CA. Today is Friday Nov, 2020. ** (Do not Book a Room from the Hampton Inn and Suites.) You will be Rip-off. You will be overcharged. You will pay more at this Racist establishment. Celeste L. will charge you up! Celeste has horrible attitude, very poor customer service and she will make you feel Very Uncomfortable. She is not warm and friendly at all.

The girl that checked me in wore a BLM face mask. There should not be any type of demonstrations on private property. She was so unfriendly that I won’t be back. Do hand it to the girls in the morning that made the coffee were more than professional. This is the Hampton at Norman Lake In North Carolina.

Last night we checked into Hampton Inn 6601 Windsor Mill Rd Gywnn Oak, Md 21207. Myself, my boyfriend, our 7 month old baby and 10yr old woke up to bed bug bites! Never in my life have I experienced something like this before! Actually saw some of the bugs crawling away once we turned the lights back on! I’m so furious about this because when we told the lady at the front desk she didn’t seem to care much, just said someone will call us later about it but guess what... NO ONE CALLED! Spent all day being itchy and some are now swollen. We also had to throw away everything we took to the hotel with us. I have several photos and videos of where we were bit and of the bed bugs crawling.

I checked in to this hotel on the afternoon of 08/07/2020, when I arrived in my room, I heard banging and drilling to only find out the hotel was under construction. I returned to the front desk to ask about the very loud noise. I was told, "Oh sorry the work we are doing has to be done, it will be taking place from 9 am to 6 pm every day." What, I thought was going to be a great quiet vacation overlooking the harbor, turned in to a very expensive weekend. I had to find something to do from 9 am to 6 pm Friday and Saturday which was very costly. I was offered nothing for my inconvenience. I got up early Sunday morning to beat the banging and drilling and returned home. $925.00 spent over the course of two days, because, I could not stay in the room, I had already spent over $ 300 on. Never again.

We've stopped staying anywhere else. We ALWAYS stay at Hampton because they always have consistently clean, well appointed rooms. You never have to worry about maybe getting a room that is a little below their standards. Every room at every Hampton is just as great as every other. We have never been disappointed.

Consistency is key. No matter what city, rooms are clean and decently appointed. Nice bedding. Good lighting. Large televisions. Good internet for working or keeping in touch. In-room fridge and Neutrogena bath products. Breakfast included with enough to satisfy just about everyone, even healthy eaters like me. Staff is always polite and treats repeat customers like family.

No surprises. Always comfortable beds and clean bathrooms. The breakfast table is very well stocked and has a variety for all ages. The front desk always welcomes you with a smile. Easy to make reservations. Always stay at Hampton.

We have stayed in numerous Hampton Inns over the years. Only one poor episode, and when I complained by email, they gave us a free night. Free breakfast generally good, with various foods to chose from. We consistently stay at one in Summerville SC and have actually become friends with reception and kitchen staff. Had a great maintenance worker when we were in Moab Utah, with an a/c complaint. We are Hilton Honors members. They are the best.

Hampton Inns to me are a very safe choice. Great locations, comfortable and business friendly. Usually have great people working there. They have gotten a bit pricey, I can often get Homewood Suites, Residence Inn or Hilton Garden Inn cheaper, but overall I look at Hampton first. They also have decent "Robust" coffee!

Hamptons are one of my first choice hotels to look into--love the beds! Almost all are dependably consistent in amenities/services and aren't ridiculously priced. As long as they don't cheapen up things, raise prices, etc., I'm in for the long haul. I'm a Hilton Diamond status, so clearly I know my hotels (and I'm high status on other chains also). LOVE the rewards for being a loyal customer!

This hotel thinks of its customers from the moment you enter. They are very friendly. Ask you right away if you would like a bottled water. Check you in quickly and ask if you have any other needs. If you have a special request in a room they will change rooms for you. The rooms are very clean, the hotel is quiet so you can relax or sleep. The beds are so comfortable and you get plenty of pillows. The maid service is excellent. The breakfast is delicious and the server is always friendly. Checkout is effortless and your stay makes the whole trip worthwhile.

Hampton Inn went down in service. We had very bad experience last time. Will not go back. Even when I called them it’s was really no matter. They don’t care and have very bad customer service experience.

I've been staying at Hampton Inns for many years and they are always the same...clean, convenient, and available. Never spectacular, but always good. Breakfast could use some improvements, but I always leave with something. Personnel are, for the most part, exceedingly nice.

Our Peoria Hampton has the most helpful and courteous staff of any I've been at. They are always available to serve their customers and have any additional amenities right at the desk. Their pool and rooms are fully stocked and very clean.

Hampton Inn by Hilton is an excellent hotel. It’s always a safe choice to make when picking a hotel that you’ve never stayed at before. They are consistent in every state across America. Clean, nice size, friendly staff and a free continental breakfast. Some of them might throw in more hot breakfast items too. Hampton doesn’t have your fancy spas or lounges. But they are a great place to stay at an inexpensive rate.

I always try to get a room at a Hampton, never been disappointed, wonderful bed assures a good night sleep, I will go out of my way to get a room. I already have reservations for Sept. 1 through 5 in Rapid City, SD. and I am looking forward to my stay there.

My wife is disabled and when we travel, a roll in shower is a must. We find Hampton Inns have the best set up with roll in showers, but, they just do not have enough of them per hotel. The beds in most Hampton Inns are better for disabled persons as they are firm which makes it easier for the disabled to get out of the beds. If the beds are too soft, it is like climbing out of quick sand.

Every Hampton Inn I have stayed in is great. Buffalo, Wyo. is the BEST! The people are nice. The rates are in keeping with the quality of the hotel. Breakfasts are pretty good and homemade cookies are delicious. I have stayed in other Hampton Inns and some give you a brown bag lunch to go which is very nice along with a pleasant breakfast and pleasant surroundings. Rooms are well appointed and front desk personnel are very friendly,.

When I first started coming to Hampton Inn in Elkton, MD the staff was great. Experience with them after 4 years have been outstanding. Every time we are in town we stay there. Very good. Safe. Affordable. The evening snacks they provide has been great. The rooms are are always clean. Anything you need extra they will provide.

I stay at Hampton Inn more than once, it was nice experience, if I had the opportunity will stay there again. Nice place to sleep. Comfortable. I was on vacation early this year. Hopefully next trip I will do it again.

My family and myself always stay at Hampton Inns. They are beautiful, clean, safe, and their customer service is impeccable. I cannot think of a time that they did not deliver. The last one we stayed at was in Baltimore downtown on the river. It was beautiful. We had a great time. The valets were so fast.

I love Hampton Inns because they have microwave ovens, refrigerators, coffee makers, ironing boards, irons, friendly staffs, including the maids who take the time to ask if we need anything, use of a computer, and the ease of staying in a place other than home. They make it better than home by the great service. I recommend Hampton Inns all the time. Oh, they have wonderful breakfasts!

This chain of hotel is by far the best experience ever. I'm always greeted by smiling and friendly customer service. The check in and check out process is a speedy process. The amenities and comfortable bed make the experience even more enjoyable.

Most Hampton Inns are wonderful. The ones which are off the beaten trail are the ones that fall short and bring down the ratings of the others. I would give a 5 rating to 9 out of 10 but I cannot ignore the failure of the couple that were awful especially traveling with my dying husband. Most of the people are friendly and are eager to meet your needs. Most of the people are very educated on quality and caring for the customer. It seems if you check in to some of the smaller ones after midnight for emergency purposes they are not prepared for anything. The staff at that time of night seems just to be anyone who can fill a chair with no knowledge of what they are doing. So 90 percent happy and 10 percent disappointed. Have learned to stay at the bigger places in more populated cities. Thanks.

The last Hampton Inn I stayed at was in Myrtle Beach SC on June 12-13 of 2020. The place was sparkling clean. Starting with the front lobby. Rooms were clean and very quiet atmosphere throughout. Staff was very helpful and friendly. Breakfast was continental because of Covid. But they had everything you'd like. I loved this hotel.

Recently I have stayed in 2 different Hampton Inn Hilton’s in California and in North Carolina in the last year. The Hampton Inns are extremely clean inside rooms and in the lobby area. I love the area near the lobby where you can hang out and socialize with family and friends. I felt safe in the hotel and in my room. The doors are all locked on the main lobby floor and you have to use your room key to get into the hotel. Customer service was excellent at both Hampton Inns. Also I can’t forget the free breakfast that is offered every morning, they have such a variety of food to choose from. I definitely suggest to everyone to stay at Hampton Inn Hilton.

I have stayed at Hamptons many times in about 10 states over 25 years - on short work trips mostly. It is consistently a very good value - very clean and all staff seem to do their jobs The customer service is always way better than I expect. As a professional in the training field my guess is that the staff training is way above average. If I ever have a problem, it gets fixed.

Hampton Inn is always my favorite due to the cleanliness, value, and free breakfast offered. The rooms are always well taken care of and the beds are very comfortable. I also appreciate their rewards program.

The hotel was clean - has discontinued the breakfast (understandably since pandemic). SIgnage is clear: 10 inside the pool and 20 on the deck. NO ONE (guests, friends of guest) adhered to the policy. Including the staff. My family exited the pool area as soon as it was evident the signs were being ignored by guests and staff! At one point, there was 18 in the pool and 35 on the deck. Also in the lobby 30+ individuals was in the lobby. CDC guidelines may be annoying, but they are necessary!!! I am not sure if the local staff was afraid of the crowd or now. It was too much & too overwhelming.

We reserved a room for my parents for two days after my dad had a 31 day stay in hospital for a traumatic brain injury. This stay including the last 3 weeks in an isolated physical rehabilitation building. I was preparing their home for his new physical disabilities and they needed a place to rest and relax. Upon checking out my mother misplaced my Dad's necessary medication. When we realized this a few hours later we called and asked if they could check the room. They said they would not because they put the room under a Covid restriction. I explained that it was a medical emergency and asked if we could look. My parents do not have Covid. Unless Hampton Inn is screening everyone that works in the medical field or works out of the home in general this restriction does not makes sense. However, I understand people are making many uncharted decisions and they looked on my father's disabilities in fear.

We reserved a room at the Hampton Inn and Suites in Huntsville Alabama online. We reserved a suite with two queens and a pull out sofa to accommodate my husband, myself and our twin teenage boys. When we reached our room, we realized we didn’t get a suite. It turns out the suites were all “booked”. We were going to stay until I spotted a cockroach in the bathroom! Nope! Never again!

Hampton inn Oakwood Village Cleveland Ohio. Pissed off!!! I made reservations for a hotel room this weekend and due to Covid19 I canceled it. Well I check my account this morning around 730am and notice that this hotel charged me for being there. I called the hotel and talk to the rudest manager ever. He was talking to me like I was the worse person ever. I told him due to all of the stuff with covid19 I didn't think it was safe to stay in any hotel. He then asked "did I die" because "You can't use that as an excuse. I'm not refunding your money." He then tried to tell me I canceled too late. I wish you all could of been on the phone with me. The way he treated me was horrible. I actually started crying because I couldn't believe that I was treated like that so early in the morning. I hope that the conversation ca be listened to soon. He told me his name is Nis. He also told me that I could never stay at the Hampton inn again.

Was just on the phone for over 15 minutes trying to make a reservation for 1 night! Attending a wedding in Holly Springs, NC so called the 919 area code number. Pretty sure I was transferred overseas to a call center for reservations. The lady most likely did her best but was almost impossible to understand. Her accent and voice inflection caused me to have to ask her to repeat herself many times. Heard many other voices in the background which may have made it hard for her to hear me even though I spoke very slowly to her. I had to repeat my name, email and card number several times. Very frustrating. Use employees who have English as their first language - way too long for one phone call.

The hotel and room is pretty to the eye however: the tub had a clog and water filled it when you took a shower. The phone did not work. Pillows smelled like smoke. Housekeeping made the bed and lined the pillows up on the floor and then somehow (still can't figure this one out) forgot about them and left. So, when I returned to my room, there was all the clean pillows on the floor!! This is how they make the bed up? Absolutely disgusting. The coffee creamer was at the bottom of the container and spoiled. There is suppose to be coffee 24/7 but there was not. When I went down at 3am, the guy behind the dash had to wash the pots and make it.

We stayed at the Hamptons Inn, in Chandler Arizona. First thing went wrong, we were charged a second time on our credit card. It took three people, three days to give us an explanation as to why. I was told it would be removed the day we checked out. It was removed the day before. We stay from Friday evening till we checked out Tuesday morning. Our bed sheets were not changed at all. Only housekeeping done to our rooms beds being made two days. And the trash was emptied both days. We were out of the rooms each day. When we came back to our room on Monday, housekeeping had not touched our room. We had to go get towels and etc. Also we had to empty our own trash. Totally disgusted by all of this. Next vacation will not be staying with Hampton Inn.

After tonight, we won’t even bother booking a reservation with any Hampton Inn online. We had made a mistake with the dates, after having technical difficulties online and immediately called the hotel. The woman said she couldn’t do anything about making a change. We just wanted the date changed! I didn’t wait hours or days, just minutes. They had me call 1-800-Hampton and the First Lady was trying to help me, but said the front desk was the one that had authority to change the date. She put me on hold twice and the 2nd time, we were disconnected. I called the front desk once again and talked to a woman and she said she would not be able to help me. We hung up and I called again to the 1-800-Hampton. This woman was very rude and said it was too late. She didn’t even try to see what she could do, she didn’t want to be nice, and she was clearly not a customer service specialist.

On 9-1-2019 we book a room through BOOKING.COM (AWFUL) COMPANY! For a room in Pueblo Co. When we got confirmation we realize the date was wrong so we did a revised on BOOKING.COM. When checking in we had no reservation, the desk person said that happens all the time with Booking.com?? And for us to call them?? We said no and just took the room. Now HAMPTON INN has charge my credit card and say it's Booking.com but my credit co. said the money is with HAMPTON INN, the person at Hampton Inn JUST HUNG UP THE PHONE ON US!! What terrible customer service!!!!

After booking a trip our itinerary was changed and it was then that I realized that Hampton Inn would not refund monies spent and cancel the reservation. There is a week before my reservation. Our new location does not have a Hampton Inn.

I recently stayed at the Hampton Inn Heritage Park hotel in Lincoln NE and experienced extremely unprofessional and untrustworthy service from the hotel and the manager Lynn in particular. I stayed at the hotel for an extended period as part of my medical team is located in Lincoln, NE. Separately, my family has another very serious medical situation going on back in Palo Alto California. About a week and a half before I was to leave Lincoln for my family's surgery in Palo Alto, I asked the front desk manager Luke whether it would be possible to leave my car in the hotel's parking lot while I was gone for the surgery. He told me I could. Had he told me no or otherwise I would have easily planned my trip differently and went to another hotel as I have done this at least four different times in the last couple of years at various hotels. Each time I have asked the person at the hotel front desk, and trusted and relied upon their guidance.

I feel this hotel has preconceived notions about certain guest. They had a cleanliness issue in the room I was put in. I saw a roach on one of my queen beds and also the foundation of the bed was deteriorating. The metal frame of the bed stuck out and my girlfriend hit her ankle on it. I made the front desk aware that night and the GM who denied being the GM then offered to compensate me my free night back. The general manager lied and did not a thing to compensate me as promised. I still have pics of the roach in the room on the bed and the GM personally took the roach or bed bug in the napkin. I will be seeking damages.

When arriving at the hotel workman had the front entrance almost blocked and we had to walk over extension cords, tarps and tools, and under moving lift baskets with men in them. After check in, we walked to the elevators, and only 1 of them was working all weekend with a packed hotel. Very slow process. Then my husband's keycard wouldn't work, so had to get another. The front desk had told us a side door would be shorter access to the elevator but the outside key pad wouldn't work with anyone's key (another guest tried his too). There was cut hair in the corners of the bathroom! God only knows whose it was and how long it had been there!

Stayed at the Hampton Inn in Lewiston Maine with my family to celebrate friend's wedding. When making reservations asked if hotel was pet friendly, they said yes. When I arrived at the hotel they were not welcoming of my 15 pound three-year-old puppy. I couldn’t go anywhere in the hotel because everybody had something to say that the dog didn’t belong. I only could have the dog in the room if I was in the room. I was not allowed to go and leave the dog alone in the hotel room if I wanted to go in the lobby for free breakfast. How is this pet friendly?? Best hotel for traveling with pet is Residence Inn by Marriott.

UPDATE! Since my write-up regarding Hampton Inn, Kingsland, GA I have been contacted by them through an email to advise me that they are crediting my account for 1/2 of my payment on the room, and it should arrive in the mail. There was also an apology. So, in all fairness, this also needs to be publicized.

We stayed July 24 2019 at Hampton Inn Center Texas. The reason I stayed there was because they had a pool and hot tub for my kids to enjoy. The pool and hot tub were so gross I would never go back there. I have numerous health and safety hazards I took pictures of. Don't stay if you want to use the pool or hot tub.

It was the worst experience we ever had from dirty room to rude receptionist. She ran me out of the hotel. We were there for 3 days. Had already stayed 9 days. Recently waste of our $. They had track team, basketball team and 20 buses of FAA.

Stayed at the Hampton Inn in Roanoke Va. This was the Hollies Hampton Inn on 7922 Plantation Road. The room was 106 and the room was damp, musty and mildew smelling. When you walked on the floor your feet were filthy. This has to have been the worst stay for us ever. By being on the first floor near the pool seems to have been a contributor. Not a good stay and expect a refund. Linens smelled along with towels. Terrible environment.

I live in Clayton and was looking for a quiet weekend getaway. Well what do you know, I found it in my own backyard! Hampton Inn! I had a wonderful time, the moment I walked in I was greeted by Jancie - such a warm friendly person. Oh and I must not forget Mathew smile....Everything was great. Had a lovely room. Bed was very comfy. Had a wonderful night of much needed rest. And I loved the "coverlet". Would like to get one smile.... Shout-out to housekeeper Iris. Thanks again. And also to Jerry. Will definitely be back! Vj 07/8/2019

Hair everywhere...bed, floors. Someone had diarrhea, still in toilet. Floor had something spilled on it, never cleaned. Carpet was sticky. I demanded a new room. No better. The new room has dead bugs, bed has been sat on. No soap, shampoo. Absolutely disgusting.

BEWARE! SAFETY HAZARD! On 6/14/19 we spent the night in the LA PORTE, INDIANA, Hampton Inn. The next morning when I stepped into the tub, the bottom of my heel touched down on the curved, convex bottom of the tub that has no slip-resistant application. The fall that occurred was swift and hard, striking my left buttocks on the side of the tub, and the right side of my body striking and landing on the tile floor outside the tub. Once the tile floor was wet, it too became excessively slick and difficult to stand on. I have a photo of the curvature of the tub, and can prove that it is indeed the Hampton Inn tub as there was a deep scratch in this tub upon our check-in, making this tub identifiable.

From moment I walked in through checkout, it was a great experience. The guy that checked me was very welcoming and bubbly! The beds and pillows were heaven! I slept like a baby. The free breakfast was good. Hats off to Hampton Inn for great service.

Dirty room at check in. Room not serviced when I was out during the day. Housekeeping came around when I was in during early evening trying to rest from the day. Lobby dirty. Coffee not kept fresh. Poor check in experience. No remedy offered. We generally love Hampton and have been Hilton Honors members for a long time but this experience has made us want to look elsewhere for lodging.

We stayed at the Hampton Inn in Forrest Hill, Texas (near Arlington) during our stay a team of basketball kids were also there. After a very long day of travel and family activities for myself we were finally relaxing when the fire alarms started going off near 11 pm that evening. The entire hotel was evacuated and waiting in instruction. At first the staff was trying to reassure it was a false alarm but then they stopped communicating with what was going on. Once the fire department got there, they told us there was damage on 2nd floor do flooding. After standing in the parking lot for over an hour certain floors were able to go back to room. People were still waiting to go to their rooms after 1 am.

I recently spent a week at the Hampton Inn in Selma, Texas. The General Manager is Delma **. The service from the front desk, to the breakfast room personnel, to housekeeping was the best. I was pleasantly greeted every time I walked into the hotel and each time I left. Everyone was professional in dress and how they treated others. I would highly recommend this hotel and plan to come here again.

I stayed at the Hampton Inn Raynham MA for seven nights Apr-May 2019. Very clean hotel with a terrific staff. Welcome cookies at 3pm. Actually very good cookies! Housekeeping Staff does a really nice job. Around the clock coffee bar... really nice. Check in/out is a quick pleasant experience. Really friendly people. The only complaint I have is the free breakfast needs a little work. It isn't terrible by any means but they don't have eggs every morning and the meat (sausage and bacon) quality isn't good either. Otherwise the fruit, yogurts, bread products are fine. Waffles are available as well. Several juices will make the little ones happy as well. Laundry, pool, computer room are available most hours of the day. I've stayed here many times over the years and have never been disappointed.

We arrived late evening to Hampton Inn Chambersburg PA on May 02, 2019. They couldn’t accommodate us, but they were extremely helpful with calling another Hamptons Inn around and ask them about vacancies. They even recharged my cellphone, while I was talking on phone. Wrote address, exits, directions and wished us all the best. Beautiful people and excellent front hotel service. Thank you. Tat

I booked Hampton Inn downtown Atlanta, Ted Turner Blvd. for 11/30-12/2/2018 for the SEC Championship through Expedia. I got a better rate at another hotel so I canceled this one at Hampton Inn BEFORE the deadline to cancel. On November 15th I received written confirmation from Expedia that my reservation was canceled with a full deposit refund.

I've been staying at Hampton Inn since September of 2018, for about 4-5 nights a week. I normally have a great experience, but here lately that's not been the case! Rude desk clerks. Gross rooms. Get in my room tonight, and the television is on. Not too bad seeing as I am exhausted from pulling a 12 hour shift today. Go to use the restroom, and the toilets been used... NOT FLUSHED!! There's water standing by the toilet. Pillows on the bed are tossed... What is Hampton Inn coming to. I tell the desk clerk, and for some unknown reason, she finds it hilarious!!! Very displeased with my visit tonight.

Our experience with the Hampton Inn, Perry, GA was unacceptable. The front desk was frequently unmanned. The guest checking in prior to us was given a key to a room that was still occupied. He returned to the desk and got chuckles from the attendant. The toilet in our room did not flush completely. Toilet paper remained in the bowl. There was little interest when reported. The breakfast staff was so busy with personal chatter they neglected to notice the waffle maker was broken and the omelets were cool. The back entrance door to the hotel opened without inserting the room key. Simply pull it open! Is guest security important? Will reconsider any future Hampton Inn business.

Usually I love the Hampton Inn. This is a one time only problem in Cabo Mexico. Terrible room. Terrible service. Room was freezing and heater didn't work. Air-conditioner won't turn off. Most of lights were broken. The bathroom door did not close. The closet door made tons of noise you could never open it, so we had to shove a ton of toilet paper on both sides of the metal and glass to try to buffer the sound. The safe didn’t lock properly. The hot tub was never hot. It was lukewarm and there were drunk people pouring ashes and cigarettes in it.

It was very clean, this is why we chose to stay at Hampton Inn. They have free breakfast. You can always have a clean room at Hampton Inn. You have in room refrigerator, coffee pot, with coffee or tea.

I usually stay at Hampton Inn, people are nice and rooms are clean, the breakfast is great but some of the hotels are pricey when there is a holidays or what. Otherwise I highly recommend Hampton Inn.

Excellent Quality, Atmosphere was awesome, very clean. People were very friendly. Continental breakfast was very good. Coffee was tasty. Wi-fi was very strong. Room was warm when I arrived. Bathroom was very clean, too. Will go there again.

Very helpful and respectful staff. The breakfast buffet was very good for a hotel. There is an elevator for convenience. There is also a Walmart Super Center close by, if you need anything. The location is rural, but close enough to town that you are not that far away from restaurant and shopping.

Hampton Inns are always a good choice. Always clean, good locations and the staff is always friendly and helpful. I also always feel safe when traveling alone. The rooms are nice and comfortable. I've never been unsatisfied at this brand.

I was given a room in first floor, the room was by an exit door. It was very noisy. I was not asked if I wish to have the first floor, the shower was not as comfortable to use, breakfast was good. I've stayed here before.

A day stay in New York City celebrating granddaughter's birthday was awesome until we missed our train home! It was the last train and no buses available until the next day. We decided to stay in the city overnight was our best/safest option. We went to the Hampton Inn, hoping for a room on this busy Saturday night. A room for the night was available for a "price" we weren't prepared for. Jeremy ** - was on the front desk and searched for any and all discounts, he made a call and was able to give us a much better rate.

I have stayed in other Hampton Inns before - as a reward member it is quick and easy to book. I decided to visit Florida for the first time and booked a stay at the "family friendly" Hampton on Calypso Cay Way. Looked great on the service. Prior to check in, manager decided to pre-charge my room. Was never made aware of this. My card declined because for safety reasons, I never pay my entire bill upfront. I got to my room that night. Pulled back the covers, bed had dirty soiled sheets. I looked in the fridge and food was left in it. The manager had selected this room for me so surely he is aware of its status.

I stayed 3 night in a 220 a night suite and stayed sick the entire time. Then noticed black mold all over walls and ceiling. When I ask about it they told me it wasn't mold it would be fine. Then when checking out the manager gave me a free night for the mold but 8 hours later charged another 50+40+40+10 extra to my card saying since they couldn't rent room out for night. Like I put the mold there.

I was stuck in the area so I asked the counter staff if I could make a phone call for a taxi cab as my phone was dead. I knew hotels use phones so I entered. They curtly told me I could not. I would never stay at such a rude business.

We stayed at the Warner Robins location for 2 nights. We was there for a wedding. The overall stay was actually nice. I left early Sunday morning because I had to cook for other family and friends and wanted the food to be done by the time they checked out. My wife called and stated there was a smoking fee attached to the final bill. I never smoked in the room and when I contacted the GM, I was informed that the odor was strong, even though no one in management spoke to me about the issue. I would've given them access to the room so that they could confirm that no smell was coming from my room. I was not given that opportunity and that's the reason for the rating. I was actually told they made up their mind to charge me the day before I checked out.

DO NOT STAY HERE!!! They are LIARS and they STEAL!!! The manager is rude!!! The desk clerk is smart mouthed! They charged me for a smoking fee but I smoked in my car!!! How bogus and money hungry!!! I've called and left messages and the manager has yet to call me back!!! I am livid with the Hampton Inn!!! Not only did they falsely accuse me of smoking but they charged my card THREE MORE TIMES FOR VARIOUS AMOUNTS THAT THEY AREN'T TELLING ME!!! I repeat DO NOT STAY HERE AND BE A VICTIM LIKE I AM!!! The Hampton Inn in Mason on Beach Blvd is full of thieves and racist liars. Do not give them your money!!!

We stayed 4 nights at Hampton Inn Fort Belvoir. The location was close to Fort Belvoir and Mount Vernon. The pool was clean, the exercise room even had a recumbent bike. The room was spacious and the beds comfortable. So why did I give them two stars? Check in, check out was a nightmare and it has not ended yet. I had reserved two rooms in my name. My sister was charged 581 bucks when Expedia had told me 533.12 with tax. First the clerk says the price I was quoted did not include tax. Then her story changed when I pulled my invoice up on my phone. Now she says, "Oh we charge 25 per day for incidentals up to 100.00." Now most motels will keep a card on file in case you make phone calls or steal a towel. These people take your money and sit on it for up to 30 days drawing interest.

We stayed in several Hampton Inns this past fall while driving between Cape Cod and Niagara Falls. We found them to be clean and up to date. Then this summer we stayed in Hadley, MA. with the same results.

We paid $130+$20=$150 for our stay of one night Aug. 2018. We was charge another $150 and said it's holding. Never was I ever charge twice and stay in 4 stars hotel. Now they telling me I have to wait couple of days to get back in my account. People needs their money. What if that's all I had. Smh... I will pay cash for now on. Not charging me extra in a 2 stars hotel... I wasn't the only one complaining.

For going on 5 years, we have been Diamond Members. My husband stays at least 150 nights per year at HH properties for his corporate job, and that's just for work. He has the flexibility to choose where he stays. At first it was great earning all the rewards, and being able to stay in our leisure time for free. That is until we had a problem with a hotel, then another, and another, and a total of 3 major incidents/ruined trips at different HH hotels within the last 6 months! Hilton Garden Inn in Overland Park, KS had creepy crawly black bugs/ants in the room (have pics on TripAdvisor review to prove it) and they were understaffed because the maintenance man was cooking breakfast.

Upon making my reservation, I was expecting my typical pleasant hotel stay with this company as I am a Hilton Honors member. The website never disclosed that this was a rowdy, noisy hotel or I would have booked elsewhere. After a 10 hour drive, I see this sign on the desk about the noise that is isn't a quiet hotel. When asked to be transferred to a quiet hotel, I was told it was non-refundable and non-transferable. (See picture.) I called Hilton Honors and was offered a refund that would have left me paying more for a last minute check in elsewhere and was left stranded there. The hotel reeked of mildew in which a sign in the actual hotel room apologized for that carpet afterwards. Due to no sleep, I ended up flipping my car over and incurring physical damages.

I called Reservations at Hampton Inn Las Vegas Red Rock Summerlin to book a room for three nights (July 10, 2018 for 3 nights). The automated phone voice gave several options including... reservations or Hilton Honors. I chose reservations since this is what I was interested in and not a member of Hilton Honors... so I believed I would talk with an agent who would only help me with my reservation. In addition to booking the room, the agent continuously kept pushing the Hilton Honors program. I told her no, I wasn't interested. She then proceeded to continue with offering Hilton Honors and would I be interested. I tried to respond again with a no, but she continued to talk over me. I then told her no again.

We have had several disappointing experiences within a recent stay at a Hilton Hampton Inn property. Discussions with the hotel staff about dissatisfaction with our stay have been cordial, but for the most part have amounted to receiving lip service only. Given the less-than-helpful behavior of one of the managers, I decided to call customer service to ask a couple of questions about basic amenities that can be expected at Hilton properties and whether or not the facility is a Hilton owned (rather than franchisee operated) hotel.

We stayed 4 nights at the Hampton Inn (HILTON) in Johnson City, TN this past week. Upon checking out, we discovered that we were being assessed $50.00 for incidentals; when asked what these "incidentals" could be, their response was a fine for "POSSIBLE" damage to the room. We asked the manager and the hotel maid to review the room for any possible damage; their response was "no problems noted!" SO! The Hampton Inn (HILTON) of Johnson City, TN fined us $50.00 for "NO APPARENT REASON!" This $50.00 was above and beyond the price paid for the room for 4 nights. This was a penalty! WORD to the WISE - "AVOID this hotel" unless you wished to be ripped out and charge an extra fee owing that they felt the need to fine the customer!

Made reservation for smoking room as that was all that is left. I have stayed at this property over times. Room was worse than I imagined with visible grease or some kinds of black stains on furniture. I asked for another room - I was given another key card. As I turned around the "manager" remarked in the voice of a 14 year old - THANK YOU. 3 members of the staff came up to the new room while I was on the phone with reservations to help me and banged on the door, threatened me, called the police and had me thrown off the property.

I always stay at Hampton Inn in Williamstown Kentucky, but this hotel was subpar, more than just old, the carpets were worn and torn, the bedding was thin and rough, service was below standard and the noise was out of control. I left one day early. This is what I would expect at a Motel 6.

The breakfast at the Hampton Inn in Wake Forest, NC was great. People were friendly and room was adequate but outside elevator was a urine smell. I booked thru a third party which cost me an extra 95$ which I reported to the Hampton but never got any type of reimbursement.

The room at the Hampton Inn Bainbridge, Georgia was clean but floor tile could be a danger if a wheelchair or cane is needed to get around. Flooring was uneven although it was recently built. It needs to be leveled in order to prevent accidents.

My stay at the Hampton Inn in Fairmont, WV was a great experience. I was there for a training with my work and stayed three days. Staff was friendly and helpful. Hotel was very clean and up to date. I didn't care for the pool area however, it didn't smell like chlorine and the water made my skin feel weird when I got out. I prefer a pool that smells clean.

My experience at Hampton in Orlando was comfortable and safe. It had a good value. I had a nice sized room, clean and quiet hotel, safe environment, and easy access. Breakfast was very nice-good service and nice selection of food. Excellent front counter and check-in!

The stay was great and the service was good. The staff was friendly and very helpful, the room was clean, the food was very good and the location of Hampton in Virginia Beach, VA was excellent.

The Hampton Inn in Denton Texas was OK but not up to par with what I have seen in a Hampton Inn. This inn needs help. If it was just a bad day then I will stay again but I will be sure to let everyone know to stay clear.

The Hampton Inn in San Diego, CA is a very nice hotel. Customer service was excellent, comfortable beds with down comforters and great showers. Overall we had a great experience and will definitely be coming back.

The hotel was clean and comfortable, and breakfast was great! The Hampton Inn in Barstow, CA is a great place for a business stay, and also for anyone wanting to hit up the outlet stores, as it is right next door. Rooms are large and comfortable, and the breakfast room is huge.

Oak Brook, IL - Booked the hotel for a family vacation. It was not made clear that the property has no pool. Otherwise, my wife would never have booked this hotel. We arrive with two kids looking forward all day to a pool, then no pool. On top of that, there is no internet. In today's marketplace, no internet is inexcusable. As reliable Hilton Honors members, we would appreciate at least a free night to make up for this unacceptable level of service and facilities.