Hampton Inn Reviews

A great experience at Greenville Hampton, Woodruff Dr. Stayed August 7th and I cannot speak more highly of staff and our experience. Eden at check in was so friendly, helpful and accommodating. We had a little glitch at check-in that she solved quickly and satisfactorily. The traffic is horrible but the staff helped us commiserate with it and that somehow seemed to help! They have to deal with it every day. The place was clean and the breakfast crew did not stop it seemed for even a moment. All the food stayed stocked and ready at right temperature and very flavorful. We are exclusively Hampton people, so we feel like family. Thanks to all for the great stay.

Patty at the desk in Richmond Hill, Ga. is an awesome asset to your company. After being tired from the road, she was welcoming, fun & funny. Genuinely, nice and should be recognized. Thank you, Debbie D. :)

We stayed at the Douglas, Ga Hampton Inn! I took my best friend for her Birthday. We stayed 1 night and the staff made it wonderful, we shared her cupcakes with them and they were an outstanding staff!!!

We stayed in Hampton Inn, Martinsburg WV on July 4th, and I really appreciate the staff. Their staff was very friendly and helpful specially Nicole and Destiny. They go out of their way to make sure that all customers are happy.

Art was extremely helpful at the front desk. Looking forward to Art becoming the next Manager with the highest benefits and employee bonuses. Hampton Inn in Saginaw on Tittabawasee needs more employees with Art’s attitude. Thank you Art for all your hard work!

I added a 2nd night to my reservation (making it a Fri night through to Sunday checkout) 5.5 months before my stay & recvd an email confirmation for the change. I checked in Fri night, spend Saturday at a local ballgame, and came back to the hotel at 6pm only to find that my key didn't work at the side entrance of room, so I went down to the front desk to get it remedied, then ret upstairs to find that someone had gone into my room despite their version of a "do not disturb" ("Sleeping away!") sign, AND had gone thru my belongings. Luckily I had taken items of value with me.

My husband I stayed at the Hampton Inn Springfield South Mo this last week 8/2026. Hampton Inn is usually our first choice but I was disappointed, sad to say! It’s an older Inn, pretty clean, carpet old, elevator rough, friendly staff, always a great breakfast. I had to call downstairs to request new towels, the tv was really frustrating. We had rain twice and then no reception. Call downstairs and the response was, “yay, that happens when it rains.” What… I’m also a Big Brother TV fan and they do not carry CBS channel, just FYI. We were told we would get free water in our refrigerator but that never happened. Will I stay at another Hampton, yes, but I’ll be better about finding out the age of the Inn. I’d definitely choose something newer and cleaner.

We are diamond members. Not offered drinks, etc. Only one elevator working. No ice on our floor. TV not working.

No pet potty area, yet they claim to be pet friendly. Never told me there was a $75 pet fee. Charged me $150 pet fee for one night. My dogs were up several times during the night crying because they had to go potty, but wouldn't go in the rock garden or on the concrete sidewalk. The manager told me that's what they should have used, when I tried to get reimbursed for the extra charges. She argued with me for several minutes about my complaints and that I wanted the full $150 surprise charges refunded. I finally had to ask my bank to dispute the charges. Absolutely the worst customer service I've ever experienced. We are done staying at Hamptons.

We stayed at the Hampton Inn & Suites Springfield-Southwest in IL. Booked 2 nights. For room 137, woke up the first morning to see ants all over the place. Requested to get a refund from the second night and was told no because I took the "no refund" option when booking. They did offer to move me to a new room however I would have to wait until the room was ready. I had to move everything back into my vehicle. 7 hours later I got a call to say they have a new room for me.

Paid $450 a night to stay at the Hampton Inn Chelsea NY. One of the 2 elevators was broken. We had to walk down 15 flights of stairs or wait 25-40 minutes for the hotel elevator. I traveled with my 2 aunts, one with rheumatoid arthritis and the other who recently had open heart surgery. When I complained they gave me Hilton points worth $125. Super disappointed with Hilton customer service.

I stay at Hampton Inn hotels 40–50 nights a year, so I know what to expect from the brand. Unfortunately, my stay at the Hampton Inn Baltimore/Aberdeen was one of the most disappointing experiences I’ve had. This wasn’t even a business trip—I was traveling with my whole family. We were looking forward to breakfast, but there was virtually no food available. We waited about 45 minutes, and nothing was restocked. The employee assigned to the breakfast area ignored the guests and showed no sense of urgency or concern. It was obvious she simply didn’t care about the experience of the people staying there.

Hastings Nebraska Hampton inn was a horrible experience, I booked a room. Didn't even go up to my room and then had a family emergency call. Was told that I could keep my reservation. This move to the next night. Tried to check in. They told me that not only that I'm still going to charge me for the night I didn't stay but they're not going to move me to the next night. The customer service front desk is horrible. They're rude. They're mean and there's nothing they will do to help you. I spent 35 minutes on the customer service line. They were amazing but the Hampton inn in Hastings will never ever even try to stay there again.

Hampton Inn & Suites San Antonio Riverwalk - 118 Soledad Street San Antonio. Made our reservation online, through Hilton Honors website. I searched based upon needing a disabled accessible room, with shower, no tub. The website I selected such a room. There was a note that said this room is for individuals that need access, I selected based on my needs. Somehow the system put me to a regular room with a tub. When we arrived, requested our room, Ms. ** told me I selected a standard room, regular tub, two queen beds. I attempted to explain My disability. I am unable to step into a shower. If I fall, I will bleed out due to the heavy heart medications I am taking. She did not care, refused to cancel, let alone assist with searching an alternate location.

I traveled to Williamstown Ky to visit the Ark Encounter in June 2026. I am a Hilton Honors member and have always had a great experience. however, I was charged a $6.60 gift card sundry. I called to find out what that was and the lady replied "it's a parking fee." I questioned the fee because I had paid over $235 for a room. She said "yes, we charge a parking fee for you to park your car in our lot. We are in high demand because of the Ark so we can charge whatever we want!" Talk about being shocked!! This is not mentioned on their website nor was it mentioned at check in. BEWARE when you stay at the Hampton INN!! Sounds crazy but it makes you stop and questions how honest they really are. I for one, will not play this game with them. I will no longer be staying at the Hampton Inn.

Great Customer Service with friendly & professional staff, clean environment.

We called the Hampton Inn, 2423 Bushwood Dr. Aurora, Ill., 60506. My husband is handicapped, we were put in touch with Mikaela and she was professional, friendly, quick and took care of our needs… very good! Thank you!

Hampton Inn, Johnson City, Tennessee - Just an AWFUL experience. The property is going through some renovation, but absolutely no excuse for the problems we encountered, and the lack of any interest on the part of the property manager, Michael **, to correct the problems or make amends for our terrible stay. I would expect the extent of these conditions at a Motel 6, EconoLodge, or Super 8 for a third of the price, but Hampton Inn is usually a middle-of-the-road chain and we paid $175/night for this dump. I expected somewhat higher standards.

Upon calling for Hampton Inn Brighton, Michigan for middle of June weekend stay, I personally found the reservation process somewhat unsettlingly. I spoke with Jolene, nice lady, but I could not tell if she was a real person or an AI voice. I eventually was able to book the two adjoining handicapped rooms which we need for our stay. I hope the rooms I booked are indeed actually available upon our Friday night arrival.

I made a reservation through Expedia, and a calendar popped up with a highlighted weekend. Thinking this was the current weekend, I booked a stay. Two minutes later, my husband mentioned that it was for the following weekend. I immediately tried to cancel. Expedia would not allow it and said they would contact the hotel. The hotel denied the cancellation. I am STUCK paying for a night that will not be used. I am a Hampton Honors member, but I will NOT ever book a Hampton Inn again. They are unjust and underhanded. Extremely disappointed.

I haven’t traveled much lately. I recently received an e-mail from Hampton by Hilton as I used to stay with them in various cities/states. The e-mail said I had around 10k points (as a Hilton honors customer) that needed to be used by May of 2026 or they would be deleted. I called Hampton inn & suites in denham springs Louisiana & they transferred me twice for Merson to tell me at 8:29 pm cst on 4/19/26 that I cannot use my points.

I recently booked a room at the Hampton Inn in Norwich, CT, through Priceline for a family spring break trip with our children. The kids were especially excited to use the indoor pool. Upon check-in, I headed down the hallway and immediately noticed the pool was closed for maintenance. I turned around right away and returned to the front desk to request a refund or relocation. The front desk staff told me they could not approve a refund because no manager was on duty (they mentioned Dom by name). While I was there, another couple arrived to check in—the wife was in a wheelchair and had been looking forward to using the hot tub. I let them know the pool and hot tub were both unavailable, and she was visibly upset as well.

Stayed at the Hampton in Rockford Illinois. After staying in numerous Hampton Inns around the country, this is by far the worst Inn I have ever seen. Claims to be ADA compliant but further from the truth. The smallest, compact room I have ever seen. Could barely fit the wheelchair around the bed. No micro wave except one out in Lobby, dining area that everyone has to use. I will never stay at this Hampton ever again…. I gave an extra star for cleanliness and friendly staff.

I am writing to formally express my dissatisfaction regarding a very distressing experience we had on Thursday the March 19th, 2026. Despite having a confirmed reservation, Hampton Inn & Suites in Missouri City TX, hotel was closed for business upon our arrival, and we were not notified in advance. This left us stranded in an unfamiliar city with my elderly, handicapped mother in law, creating significant stress and inconvenience.

We stayed at the Waterbury Ct location during a recent blizzard. Our room was lovely and clean. The staff was very attentive and present. Joy was a delight, answering questions and making us feel very welcome. We did not use the pool but saw others enjoying it. The breakfast was very good, everything fresh. Jasmine was also very polite and helpful. This hotel was a great escape from the weather and the aforementioned staff couldn't have been nicer. We will definitely stay there again as we travel through 3 or 4 times a year.

I have not gone yet but booked a room in Savannah GA which is ok. At the same time for our trip a room was booked for Charleston SC and the person doing the booking booked it at Charleston WV. Luckily I realized it and called back and Charleston SC for the 3 nights was now $1500 more and after many calls a supervisor was supppsed to called me back two nights ago and I am still waiting. We called other hotels and very expensive or sold out. We finally found a place which was $300 more and it was the last room. Hampton Inn billed my credit card and this confirmation was cancelled so now I have to take care of that. The customer service was just terrible.

The Hampton Inn in Dahlgren, VA was wonderful. Check in was easy, the king room was beautiful and so clean as the rest of the hotel was. The halls are lit up nice and bright and everything is impeccable. Our service dog was welcomed and the pool and gym were an added plus. My favorite staff person was Nathan whose smile, cheerfulness, and all around happiness made my whole day! We will definitely be going back every time!!

Unfamiliar with the Roanoke, VA area, there were two choices. I erroneously did not make a reservation at the site nearest my intention. Instead, the actual reservation was 20 miles away. Arriving shortly after midnight, the site nearest my business, fortunately, had a room. While checking in, I called the actual reservation site and they told me they would cancel my reservation there without a cost since I was staying at another Hampton Inn. Unfortunately for this Hilton Honors member, they charged me for both sites that night. I wrote them of the error, but they ghosted me.

The best customer service at the front desk. Autumn, Lola and Josh went out of their way to make sure my stay was perfect. Check in and check out was fast and easy

Was booked for two nights. The room was clean. The bed not too comfortable but to watch TV you had to turn head to the right and after having neck surgery can’t do. There were two chairs but were so uncomfortable. We only stayed one night and tried to get the second night canceled but they would not. Went to a different place for the next night. We will not stay there again. They should consider the elderly when getting furniture for their rooms!

Excellent service and staff very friendly and helpful when I had questions. Room were very clean. Breakfast was really good with a good choice of food. Manager was friendly and very helpful. Highly recommend staying at this location.

We stayed at Hampton Inn and Suites in Schertz Tx. Several times now, over Christmas was our most resent, room and staff were awesome, thank you Shanna at the customer service desk. She helped take care of all of our needs!! Awesome service!!

Thank you to Ms. Dee Dee from Selma, Al hotel for the great communication, assistance and hospitality. I will be returning with my family again while passing through. Or just to visit my family near by.

We travel last weekend to VA for a soccer tournament, we good in the Hampton Inn at Petersburg- Ft Lee, and the hotel had dirty floors, only one elevator was working, no body wash, no tissues, no queen bed, full side instead, ** odor in the whole third floor the three days and two nights, I got a headache and nausea because that odor. Saturday afternoon, we had to leave the hotel until 11 pm, unbelievable instead be able to take a shower, some rest then go out for dinner, there were not enough body wash, just for one person, we had to go out for long time to avoid the horrible smell.

I was charged $285 and $15 dollars for smoking. They said sensors went off. I don’t even smoke, have a son that is non-verbal with autism, and had sensors went off, every single person in that hotel would know as he would have terrified and very very loud! In addition, I stayed at the Hampton in Boca Raton, Dec 3-8th. I was not charged for smoking because I don’t, and if I did smoke, they would be aware, considering I stay there over 5 nights, and checked in Evansville, Indiana just before 7 pm, and left at 12 pm. I stayed at Fairfield Inn, and other hotels from the 4th to the 12th of Dec., and not one issue! This hotel made an error with my room when checking in as well! I am so disappointed with Hilton.

It’s been the worst Hampton Inn we ever stayed at and we stay at a lot. The heater didn’t work correctly. We stayed 3 nights. The first night they never replaced our towels. We had to ask for more, they said our room was not on the list for that. They never came in our room and emptied the trash. There was only 3 handicap parking spaces, each day was taken by an employee without a placard.

The mattress in our handicap accessible room was lumpy and uncomfortable, neither of us got any sleep. Our stays are usually comfortable but this last visit we decided to try a different hotel although we love the location. Who wants to pay over a $100 for discomfort on a trip. We've stayed here 5 times in the last 3 years. Nov-26-2025 has been confirmed. Confirmation #**.

I was awaken by my sister saying my driver side window had been busted out of my car. I went down to the front desk to inquire about it and they had no knowledge of this until they were talking about it at breakfast. Mind you they have mobile security on site and he is suppose to patrolling the lot. Along with my car 10 other cars were broken into and I am stuck with having to repair the window on my 2025 Jeep which is very expensive due to the negligence of this hotel. I am very disappointed because this a Hamptons and the desk clerks could’ve care less about any of us. They didn’t contact the police until we did. I do understand things happen but what do you pay security for and this still happens. I was aghast and I feel my sister and I should get some type of reimbursement for this inconvenience.

Trying to book a room for the week is a nightmare.. Tried to change the dates but had to pay $99 for that.. Wanted to cancel this. Cost $250.. Ridiculous policies. I don't recommend anyone to book a stay there. I won't ever use them again. Terrible. Terrible. Terrible.