Hampton Inn Reviews

We stayed at the Douglas, Ga Hampton Inn! I took my best friend for her Birthday. We stayed 1 night and the staff made it wonderful, we shared her cupcakes with them and they were an outstanding staff!!!

We stayed in Hampton Inn, Martinsburg WV on July 4th, and I really appreciate the staff. Their staff was very friendly and helpful specially Nicole and Destiny. They go out of their way to make sure that all customers are happy.

Art was extremely helpful at the front desk. Looking forward to Art becoming the next Manager with the highest benefits and employee bonuses. Hampton Inn in Saginaw on Tittabawasee needs more employees with Art’s attitude. Thank you Art for all your hard work!

We called the Hampton Inn, 2423 Bushwood Dr. Aurora, Ill., 60506. My husband is handicapped, we were put in touch with Mikaela and she was professional, friendly, quick and took care of our needs… very good! Thank you!

Upon calling for Hampton Inn Brighton, Michigan for middle of June weekend stay, I personally found the reservation process somewhat unsettlingly. I spoke with Jolene, nice lady, but I could not tell if she was a real person or an AI voice. I eventually was able to book the two adjoining handicapped rooms which we need for our stay. I hope the rooms I booked are indeed actually available upon our Friday night arrival.

No pet potty area, yet they claim to be pet friendly. Never told me there was a $75 pet fee. Charged me $150 pet fee for one night. My dogs were up several times during the night crying because they had to go potty, but wouldn't go in the rock garden or on the concrete sidewalk. The manager told me that's what they should have used, when I tried to get reimbursed for the extra charges. She argued with me for several minutes about my complaints and that I wanted the full $150 surprise charges refunded. I finally had to ask my bank to dispute the charges. Absolutely the worst customer service I've ever experienced. We are done staying at Hamptons.

We stayed at the Hampton Inn & Suites Springfield-Southwest in IL. Booked 2 nights. For room 137, woke up the first morning to see ants all over the place. Requested to get a refund from the second night and was told no because I took the "no refund" option when booking. They did offer to move me to a new room however I would have to wait until the room was ready. I had to move everything back into my vehicle. 7 hours later I got a call to say they have a new room for me.

Paid $450 a night to stay at the Hampton Inn Chelsea NY. One of the 2 elevators was broken. We had to walk down 15 flights of stairs or wait 25-40 minutes for the hotel elevator. I traveled with my 2 aunts, one with rheumatoid arthritis and the other who recently had open heart surgery. When I complained they gave me Hilton points worth $125. Super disappointed with Hilton customer service.

I stay at Hampton Inn hotels 40–50 nights a year, so I know what to expect from the brand. Unfortunately, my stay at the Hampton Inn Baltimore/Aberdeen was one of the most disappointing experiences I’ve had. This wasn’t even a business trip—I was traveling with my whole family. We were looking forward to breakfast, but there was virtually no food available. We waited about 45 minutes, and nothing was restocked. The employee assigned to the breakfast area ignored the guests and showed no sense of urgency or concern. It was obvious she simply didn’t care about the experience of the people staying there.