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Hampton Inn
Overall Satisfaction Rating
3.50/5
  • 5 stars
    26
  • 4 stars
    10
  • 3 stars
    8
  • 2 stars
    2
  • 1 stars
    24
Based on 70 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Hampton Inn

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Last updated: Jan. 5, 2018

194 Hampton Inn Consumer Reviews and Complaints

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Verified Reviewer
Original review: Jan. 5, 2018

Hampton Inn in Atlantic Beach, NC is a nice place to stay, but we found a blonde hair about 8" long on the top of the top sheet and saw a roach in our bathtub that went back into its hiding place before we could catch it.

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Verified Reviewer
Original review: Jan. 5, 2018

Moncton - Really can't find fault with anything, everything went smoothly. It was a clean quiet room which was all we asked for, check in and out was hassle free.

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Verified Reviewer
Original review: Jan. 4, 2018

We have been staying here (Hampton Inn Lynnwood WA) for many years and have returned because of the owner’s friendliness. However, their rates have gone up ridiculously. Also, I have had a bit of a Health problem that has prevented me from traveling for about a year. Upon checking on my tier status... I have lost all my points. I am now staying at the Best Western with free hot breakfast.

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Verified Reviewer
Original review: Jan. 4, 2018

Hampton Inn at Rehobeth Beach Delaware has great rates with clean and comfortable rooms featuring free hot or cold breakfast. What's not to like? Pleasant and professional staff make every stay a great one.

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Verified Reviewer
Original review: Jan. 3, 2018

I never actually spent a night at Hampton Inn Sacramento, CA but I was there so often with clients for workshops and seminars that I had firsthand accounts of the good and very seldom any bad. I knew the clients, because many were the same over and over so they certainly weren't shy in telling the truth. In general each and everyone loved it, from check in, cocktail time where they served appetizers so good and filling that you didn't have to go out for dinner and it was free. Breakfast was included too and it wasn't a simple continental stale pastry, boxed cereal type of breakfast either. I know because when we had our meetings, we arrived early to eat breakfast with our clients at no charge either.

We also had a special rate for all this because we had meetings there at least 4 times a month, if not more. Sometimes we had two running simultaneously. The people that worked there couldn't do enough to take care of everything we or our clients needed, they even provided bowls of candy and I am not talking wrapped hard candies, try candy bars, all kinds. It is a nice place to stay. The rooms are very nice and cozy too!

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Verified Reviewer
Original review: Jan. 2, 2018

Hampton Inn Gastonia, North Carolina. People occupying in their job were extremely approachable. I felt as they were catering only me. The continental breakfast was so beautifully done. The maids' services were outstanding.

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Verified Reviewer
Original review: Jan. 2, 2018

Hotel (Hampton Inn Phoenix, Az) had no side doors and had to walk a bit to enter building. Gave old todo snack bags and needed detail cleaning on room. As always workers were friendly, beds comfortable and hotel has all the necessities. Orange and apple juice was very good too.

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Verified Reviewer
Original review: Jan. 1, 2018

Stayed at Hampton Inn in Morristown, TN and was charged for an extra room I didn't stay in. When I called the front desk couldn't help and no manager was there... Now I have to pay an overdraft fee because of these bright people working the front desk... will not be back to stay at any Hampton Inn ever.

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Verified Reviewer
Original review: Jan. 1, 2018

Hampton Inn Big Spring, Texas is very nice, beds are comfy, rooms are a good size, front desk staff helpful. The only thing we didn't care for and would suggest improvement was the quality of the breakfast. Real, scrambled eggs, real potatos, would be good.

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Verified Reviewer
Original review: Dec. 31, 2017

The front desk at Hampton Inn California was nice and professional. The check was easy because I had already made my reservations... The room was clean. I would definitely stay there again. Plus the shuttle to the casino was every 30 minutes.

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Verified Reviewer
Original review: Dec. 30, 2017

Our stay was extended because we didn't know exactly where we were going next. Plus we had to wait for the movers to deliver our stuff from Washington State to Florida, as well as the transporter of our car. Therefore, we ended up staying almost 3 weeks... Ouch! But except for the bed everything else was just fine at Hampton Inn, Tarpon Springs, FL

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Verified Reviewer
Original review: Dec. 29, 2017

The room at Hampton Inn Roanoke Virginia was spacious and comfortable. The amenities were adequate. The breakfast was served hot and delicious. And the staff were personable and pleasant.

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Verified Reviewer
Original review: Dec. 28, 2017

When I head to Hampton Inn Dandridge, TN I am already planning on a good night's sleep, comfortable rooms and beds, a great breakfast in the AM and the feeling of arriving at a welcoming atmosphere.

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Verified Reviewer
Original review: Dec. 27, 2017

At airport but don't hear planes. Hampton Inn Wichita, KS is very convenient to airport and shuttle picks up and drops off to anywhere within five miles. Also, very clean and staff is helpful.

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Verified Reviewer
Original review: Dec. 27, 2017

We were charged for a room in Connecticut and we never stayed there. The bill for Connecticut was $286.26. We have the statement where the $286.26 was paid. We called and told them of the overcharge. They said we would hear something in 3-5 days. We haven't heard a word!!! We are elderly and on Social security And it's been hard having two large amounts taken out in one amounts. Priceline was who we went through. The bank said that "YES they paid the $286.26 to Priceline." It has been almost 4 months and we haven't gotten any word or refund from these people. This is wrong!! And your customers are paying for it and getting nothing!!

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Verified Reviewer
Original review: Dec. 26, 2017

It was a nice and pleasant experience at the Hampton Inn located at Spring Hill, TN. Great breakfast and wonderful pool hours. Clean rooms but small bath towels. Nice sheets and comforters on the beds.

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Verified Reviewer Verified Buyer
Original review: Dec. 25, 2017

I am the mother of a US sailor who was traveling from Florida to home in Indiana for Christmas. He found himself unable to continue on his trip until morning. I called the Hampton Inn and tried to book a room for him, the woman said that she could not do so because he would to have the credit card with him. I said, "I would like to pay for his room." And she said the only way for me to do so is to fax or email permission that he use the card. She then suggested that I pay for it online, which I did however when he got there, she would not use the card on file.

This is absolutely ridiculous!!!! He is a 24 year old man that can serve our country, go to war, make life altering decisions yet a verbal authorization for me to pay for his room wouldn't fly. I know this woman was stuck working on Christmas eve and for that, I am sorry, however, this is a young man who serves, and his parents wanted to pay for his room. Yes, we can reimburse him, however that is not the point. What if he didn't have the money on him? I am extremely disappointed in the Hampton Inn. I will not be utilizing your facilities in the future nor will my family. Extremely disappointed.

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2 people found this review helpful
Verified Reviewer
Original review: Dec. 25, 2017

We stayed at Hampton Inn Niagara Falls, NY for 3 days, most was a good experience except EVERY encounter with the front desk clerk KALEN who was very unprofessional, and put our safety at risk. I was disappointed by her lack of professionalism even when I asked her to lower her voice for safety reasons. She disregards my wishes and was very nasty.

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Verified Reviewer
Original review: Dec. 24, 2017

One-night stay at the Hampton Inn St Augustine with grandchildren was excellent: Adjoining rooms as requested and full breakfast included. There was plenty of parking and, even though the hotel entrance was being updated, everything inside was in good shape.

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Verified Reviewer
Original review: Dec. 23, 2017

Hampton Inn Lexington, Kentucky. My iPad pro was stolen. Don't leave anything valuable in your room. The housekeepers can't be trusted. I accidentally left my iPad in the room when I checked out. Even though my "find my iPad" application showed the location to be the hotel, no one turned it in or reported finding it.

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Verified Reviewer
Original review: Dec. 22, 2017

I always try to stay at a Hampton Inn Danville, VA. I never have to worry about safety. The staff has always been pleasant and helpful. Cleanliness is something I always scrutinize, and I have never encountered any issue. One thing I did think scaled back was the offerings at breakfast. It used to be everyday was something different but my last stay that was not the case.

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Verified Reviewer
Original review: Dec. 22, 2017

The facility in Knoxville, TN was very clean, great atmosphere and service. I really like the feel of the bed and linen and it was very comfortable. The bathroom was neat and orderly plus the towel were soft and fluffy. Also, the breakfast had a nice variety of choices.

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Verified Reviewer
Original review: Dec. 21, 2017

The Hampton Inn in Islip NY is clean and comfortable. They have a very nice free breakfast. Staff has been very helpful and attentive when needed. It was a good value for the money.

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Verified Reviewer
Original review: Dec. 21, 2017

Love the Hampton Inn in Beloit, WI!! But sometimes I get a room where that a.c. isn't working. Also maid left alarm on, which almost gave me a heart attack.

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Verified Reviewer Verified Buyer
Original review: Dec. 19, 2017

I went online and made reservations with, what I thought was the Hampton Inn, Germantown, TN website to visit my brother the nights of the 29th and 30th of Dec, 2017. He has developed a medical problem, so I tried to cancel the reservation, and found that reservation was really made with a "getaroom.com" for the amount of $567.62, charged in advance, and had a second page that said non-refundable in small print. Both getaroom.com and Hampton Inn, Germantown, TN basically said, "Too bad, no refund". Getaroom.com made their site to make you believe you were on the Hampton Inn site. This is such a SCAM, and both parties are guilty. Watch out making or staying with Hampton Inns and using a getaroom.com.

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Verified Reviewer
Original review: Dec. 8, 2017

We have stayed at many Hampton Inn's, when we checked into the Downtown Bradenton, FL Hampton Inn, we went to our room which had a balcony, however the balcony door would not lock. We notified the front desk, and the chief Engineer came up to our room, and indicated we should not be concerned. We requested a balcony but we were not happy that the door could not be locked, they then gave us a different room on the 6th floor, this door could not be secured. The Engineer as well as the hotel General Manager seemed to think we were being overly concerned that these doors could not be secured. When we leave our home we lock the door. We finally got a room on the 4th floor, and these doors were able to be secured.

2 people found this review helpful
Verified Reviewer
Original review: Dec. 8, 2017

Basically what you would expect from a Hampton Inn. This one on Jekyll Island is top rated and have stayed there multiple times. Planning a trip in spring of '18 and will most likely stay here again. Prices are a little high but I'm guessing that is due to location.

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Verified Reviewer
Original review: Dec. 7, 2017

Mississippi - Surprisingly good for a moderate price. It was clean, new, quite good in terms of food, amenities and decor. Ambiance was very pleasant and welcoming.

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Verified Reviewer
Original review: Dec. 5, 2017

My stay at Dunn NC is great every time I use I 95 to go north and come back south. I go out of my way to stay there. Besides the free breakfast, there is a fantastic steak house as well as a gas station in the same parking.

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Verified Reviewer
Original review: Dec. 4, 2017

Clean rooms, beds and good food. The Gilbert Hampton has better coffee and food than the Tucson Hampton on Grant St. But both Hamptons attempt to give us the quietest rooms possible. Due to the locations I think the Gilbert Hampton is the better motel.

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Hampton Inn expert review by ConsumerAffairs

Hampton Inn was founded in 1984 as a member of the Holiday Inn family. Hilton Worldwide acquired it in 1999, and its name changed to Hampton by Hilton in 2007. There are currently over 2,100 locations around the world.

  • Hilton property: Hilton owns Hampton, so guests can use their Hilton HHonors rewards at this brand. These properties also support the same community initiatives as Hilton Hotels and Suites.

  • Satisfaction guarantee: Hampton has a 100 percent satisfaction guarantee. If a guest does not feel the hotel met their expectations of service or cleanliness, they will not be charged for their stay.

  • Fresh bedding: Hampton’s Clean and Fresh Hampton Bed program ensures that guest bedding is always clean. Duvet covers are washed between each guest’s stay, and all bedding is white, making it easy for travelers to spot dirt.

  • Free hot breakfast: All guests at Hampton receive a free hot breakfast every morning. Options include fresh waffles and oatmeal as well as cereal, yogurt, fruit and more. On the Run Breakfast Bags are available on weekday mornings for guests who need to get out the door quickly.

  • Special discounts: Hampton offers special discounted rates to many groups, including AAA, CAA and AARP members as well as members of the military and their families and those 65 and older. They also have special promotions throughout the year.

  • Best for: Hampton Inn is best for those who want good service but would rather save than have extra amenities.

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Hampton Inn Company Information

Company Name:
Hampton Inn
Website:
hamptoninn3.hilton.com

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