Hampton Inn Reviews
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About Hampton Inn
- Good breakfast options
- Quick check-in process
- Poor customer service at times
- Issues with room cleanliness
Hampton Inn Reviews
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- 4,892,667 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 28, 2026
Great Customer Service with friendly & professional staff, clean environment.
Reviewed May 23, 2026
We called the Hampton Inn, 2423 Bushwood Dr. Aurora, Ill., 60506. My husband is handicapped, we were put in touch with Mikaela and she was professional, friendly, quick and took care of our needs… very good! Thank you!
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Reviewed May 20, 2026
Upon calling for Hampton Inn Brighton, Michigan for middle of June weekend stay, I personally found the reservation process somewhat unsettlingly. I spoke with Jolene, nice lady, but I could not tell if she was a real person or an AI voice. I eventually was able to book the two adjoining handicapped rooms which we need for our stay. I hope the rooms I booked are indeed actually available upon our Friday night arrival.
I forgot to ask for AARP discount, I'll try asking when we arrive in a few weeks. We got a good room rate, used our card of choice and now I hope our Hampton Inn weekend stay is fruitful and enjoyable. All that is yet to be experienced, hope for the best. Jolene spoke clearly and with great patience throughout the booking process. If she's a real lady, kudos and gold stars for her assistance. We have stayed many times at Hampton Inn hotels, have never been disappointed with staff or amenities, love the free buffet breakfast too. We traveling to Michigan for our grandsons HS grad party. Kevin ** and family.
Reviewed March 13, 2026
We stayed at the Waterbury Ct location during a recent blizzard. Our room was lovely and clean. The staff was very attentive and present. Joy was a delight, answering questions and making us feel very welcome. We did not use the pool but saw others enjoying it. The breakfast was very good, everything fresh. Jasmine was also very polite and helpful. This hotel was a great escape from the weather and the aforementioned staff couldn't have been nicer. We will definitely stay there again as we travel through 3 or 4 times a year.
Reviewed March 8, 2026
The Hampton Inn in Dahlgren, VA was wonderful. Check in was easy, the king room was beautiful and so clean as the rest of the hotel was. The halls are lit up nice and bright and everything is impeccable. Our service dog was welcomed and the pool and gym were an added plus. My favorite staff person was Nathan whose smile, cheerfulness, and all around happiness made my whole day! We will definitely be going back every time!!
Reviewed May 21, 2026
Hampton Inn, Johnson City, Tennessee - Just an AWFUL experience. The property is going through some renovation, but absolutely no excuse for the problems we encountered, and the lack of any interest on the part of the property manager, Michael **, to correct the problems or make amends for our terrible stay. I would expect the extent of these conditions at a Motel 6, EconoLodge, or Super 8 for a third of the price, but Hampton Inn is usually a middle-of-the-road chain and we paid $175/night for this dump. I expected somewhat higher standards.
The problems: the TV did not work. The window blind did not work. Furniture surfaces and lamps dusty. Coffee maker filthy. No trash bags in trash cans. Large crack in bedside desktop. We checked in late, so no one to really fix anything.
The next morning, we got a cheap breakfast in a bag, instead of the promised breakfast bar. No lobby coffee makers offered, told to use the filthy room coffee maker. We asked the front desk to have maintenance to fix the broken tv and have housekeeping vacuum, dust, empty trash, and supply fresh towels. When we returned that night - NOTHING HAD BEEN DONE. No room service and still a broken tv. The night desk person did move us to a different room, but that room also had filthy coffee maker, dusty surfaces, and a broken towel hanger in bathroom. But at least the tv worked.
The room experience was bad, but what was worse was the lack of concern on the part of the property manager. He apologized and promised to refund our stay, because their goal "is to have satisfied customers", but once we left the property, his promises never materialized and all communication was ignored. I imagine this attitude is why the housekeeping staff and maintenance are not doing their jobs...no one cares. The property itself is not terrible, and could be vastly improved quickly with some interested employees and competent management. However, the lack of care and cleanliness is nowhere near the standards I'd expect from Hampton Inns, and this property is a dump and not worth a stay.
Reviewed May 18, 2026
I made a reservation through Expedia, and a calendar popped up with a highlighted weekend. Thinking this was the current weekend, I booked a stay. Two minutes later, my husband mentioned that it was for the following weekend. I immediately tried to cancel. Expedia would not allow it and said they would contact the hotel. The hotel denied the cancellation. I am STUCK paying for a night that will not be used. I am a Hampton Honors member, but I will NOT ever book a Hampton Inn again. They are unjust and underhanded. Extremely disappointed.
Reviewed April 20, 2026
I haven’t traveled much lately. I recently received an e-mail from Hampton by Hilton as I used to stay with them in various cities/states. The e-mail said I had around 10k points (as a Hilton honors customer) that needed to be used by May of 2026 or they would be deleted. I called Hampton inn & suites in denham springs Louisiana & they transferred me twice for Merson to tell me at 8:29 pm cst on 4/19/26 that I cannot use my points.
I called back and Joeleen said I could use my points and I spoke with Hilton honors department and made a reservation where I used all 10k points I had and still ended up paying $32.21 more for a 2 night stay than I would have by just calling Hampton inn directly without getting any discounts. I know 10k points isn’t much but who expects it costs more to stay at a Hilton hotel for the “privilege” of using any of their points. My confirmation no. for our upcoming stay at Hampton Inn & suites in Denham Springs LA is 52142246. I know there are are many hotels out there that won’t do this to us. I’ll find one of those next time.
Reviewed April 18, 2026
I recently booked a room at the Hampton Inn in Norwich, CT, through Priceline for a family spring break trip with our children. The kids were especially excited to use the indoor pool. Upon check-in, I headed down the hallway and immediately noticed the pool was closed for maintenance. I turned around right away and returned to the front desk to request a refund or relocation. The front desk staff told me they could not approve a refund because no manager was on duty (they mentioned Dom by name). While I was there, another couple arrived to check in—the wife was in a wheelchair and had been looking forward to using the hot tub. I let them know the pool and hot tub were both unavailable, and she was visibly upset as well.
I then called Hampton Inn’s customer service directly, but they informed me the booking was not eligible for a refund. This was extremely disappointing, especially with children who were counting on the pool during our vacation. The lack of any on-site manager to resolve the issue and the refusal to offer any compensation or alternative made the situation even more frustrating. I will not be booking with Priceline or Hampton Inn again in the future again. Any phones calls made are answered with AI which was equally disturbing.
Reviewed April 6, 2026
Stayed at the Hampton in Rockford Illinois. After staying in numerous Hampton Inns around the country, this is by far the worst Inn I have ever seen. Claims to be ADA compliant but further from the truth. The smallest, compact room I have ever seen. Could barely fit the wheelchair around the bed. No micro wave except one out in Lobby, dining area that everyone has to use. I will never stay at this Hampton ever again…. I gave an extra star for cleanliness and friendly staff.
Hampton Inn author review by ConsumerAffairs Research Team
Hampton Inn was founded in 1984 as a member of the Holiday Inn family. Hilton Worldwide acquired it in 1999, and its name changed to Hampton by Hilton in 2007. There are currently over 2,100 locations around the world.
Hilton property: Hilton owns Hampton, so guests can use their Hilton HHonors rewards at this brand. These properties also support the same community initiatives as Hilton Hotels and Suites.
Satisfaction guarantee: Hampton has a 100 percent satisfaction guarantee. If a guest does not feel the hotel met their expectations of service or cleanliness, they will not be charged for their stay.
Fresh bedding: Hampton’s Clean and Fresh Hampton Bed program ensures that guest bedding is always clean. Duvet covers are washed between each guest’s stay, and all bedding is white, making it easy for travelers to spot dirt.
Free hot breakfast: All guests at Hampton receive a free hot breakfast every morning. Options include fresh waffles and oatmeal as well as cereal, yogurt, fruit and more. On the Run Breakfast Bags are available on weekday mornings for guests who need to get out the door quickly.
Special discounts: Hampton offers special discounted rates to many groups, including AAA, CAA and AARP members as well as members of the military and their families and those 65 and older. They also have special promotions throughout the year.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Hampton Inn Company Information
- Company Name:
- Hampton Inn
- Website:
- hamptoninn3.hilton.com