Hampton Inn Reviews

It was very clean, this is why we chose to stay at Hampton Inn. They have free breakfast. You can always have a clean room at Hampton Inn. You have in room refrigerator, coffee pot, with coffee or tea.

I usually stay at Hampton Inn, people are nice and rooms are clean, the breakfast is great but some of the hotels are pricey when there is a holidays or what. Otherwise I highly recommend Hampton Inn.

Excellent Quality, Atmosphere was awesome, very clean. People were very friendly. Continental breakfast was very good. Coffee was tasty. Wi-fi was very strong. Room was warm when I arrived. Bathroom was very clean, too. Will go there again.

Very helpful and respectful staff. The breakfast buffet was very good for a hotel. There is an elevator for convenience. There is also a Walmart Super Center close by, if you need anything. The location is rural, but close enough to town that you are not that far away from restaurant and shopping.

Hampton Inns are always a good choice. Always clean, good locations and the staff is always friendly and helpful. I also always feel safe when traveling alone. The rooms are nice and comfortable. I've never been unsatisfied at this brand.

I was given a room in first floor, the room was by an exit door. It was very noisy. I was not asked if I wish to have the first floor, the shower was not as comfortable to use, breakfast was good. I've stayed here before.

A day stay in New York City celebrating granddaughter's birthday was awesome until we missed our train home! It was the last train and no buses available until the next day. We decided to stay in the city overnight was our best/safest option. We went to the Hampton Inn, hoping for a room on this busy Saturday night. A room for the night was available for a "price" we weren't prepared for. Jeremy ** - was on the front desk and searched for any and all discounts, he made a call and was able to give us a much better rate.

I have stayed in other Hampton Inns before - as a reward member it is quick and easy to book. I decided to visit Florida for the first time and booked a stay at the "family friendly" Hampton on Calypso Cay Way. Looked great on the service. Prior to check in, manager decided to pre-charge my room. Was never made aware of this. My card declined because for safety reasons, I never pay my entire bill upfront. I got to my room that night. Pulled back the covers, bed had dirty soiled sheets. I looked in the fridge and food was left in it. The manager had selected this room for me so surely he is aware of its status.

I stayed 3 night in a 220 a night suite and stayed sick the entire time. Then noticed black mold all over walls and ceiling. When I ask about it they told me it wasn't mold it would be fine. Then when checking out the manager gave me a free night for the mold but 8 hours later charged another 50+40+40+10 extra to my card saying since they couldn't rent room out for night. Like I put the mold there.

I was stuck in the area so I asked the counter staff if I could make a phone call for a taxi cab as my phone was dead. I knew hotels use phones so I entered. They curtly told me I could not. I would never stay at such a rude business.

We stayed at the Warner Robins location for 2 nights. We was there for a wedding. The overall stay was actually nice. I left early Sunday morning because I had to cook for other family and friends and wanted the food to be done by the time they checked out. My wife called and stated there was a smoking fee attached to the final bill. I never smoked in the room and when I contacted the GM, I was informed that the odor was strong, even though no one in management spoke to me about the issue. I would've given them access to the room so that they could confirm that no smell was coming from my room. I was not given that opportunity and that's the reason for the rating. I was actually told they made up their mind to charge me the day before I checked out.

DO NOT STAY HERE!!! They are LIARS and they STEAL!!! The manager is rude!!! The desk clerk is smart mouthed! They charged me for a smoking fee but I smoked in my car!!! How bogus and money hungry!!! I've called and left messages and the manager has yet to call me back!!! I am livid with the Hampton Inn!!! Not only did they falsely accuse me of smoking but they charged my card THREE MORE TIMES FOR VARIOUS AMOUNTS THAT THEY AREN'T TELLING ME!!! I repeat DO NOT STAY HERE AND BE A VICTIM LIKE I AM!!! The Hampton Inn in Mason on Beach Blvd is full of thieves and racist liars. Do not give them your money!!!

We stayed 4 nights at Hampton Inn Fort Belvoir. The location was close to Fort Belvoir and Mount Vernon. The pool was clean, the exercise room even had a recumbent bike. The room was spacious and the beds comfortable. So why did I give them two stars? Check in, check out was a nightmare and it has not ended yet. I had reserved two rooms in my name. My sister was charged 581 bucks when Expedia had told me 533.12 with tax. First the clerk says the price I was quoted did not include tax. Then her story changed when I pulled my invoice up on my phone. Now she says, "Oh we charge 25 per day for incidentals up to 100.00." Now most motels will keep a card on file in case you make phone calls or steal a towel. These people take your money and sit on it for up to 30 days drawing interest.

We stayed in several Hampton Inns this past fall while driving between Cape Cod and Niagara Falls. We found them to be clean and up to date. Then this summer we stayed in Hadley, MA. with the same results.

We paid $130+$20=$150 for our stay of one night Aug. 2018. We was charge another $150 and said it's holding. Never was I ever charge twice and stay in 4 stars hotel. Now they telling me I have to wait couple of days to get back in my account. People needs their money. What if that's all I had. Smh... I will pay cash for now on. Not charging me extra in a 2 stars hotel... I wasn't the only one complaining.

For going on 5 years, we have been Diamond Members. My husband stays at least 150 nights per year at HH properties for his corporate job, and that's just for work. He has the flexibility to choose where he stays. At first it was great earning all the rewards, and being able to stay in our leisure time for free. That is until we had a problem with a hotel, then another, and another, and a total of 3 major incidents/ruined trips at different HH hotels within the last 6 months! Hilton Garden Inn in Overland Park, KS had creepy crawly black bugs/ants in the room (have pics on TripAdvisor review to prove it) and they were understaffed because the maintenance man was cooking breakfast.

Upon making my reservation, I was expecting my typical pleasant hotel stay with this company as I am a Hilton Honors member. The website never disclosed that this was a rowdy, noisy hotel or I would have booked elsewhere. After a 10 hour drive, I see this sign on the desk about the noise that is isn't a quiet hotel. When asked to be transferred to a quiet hotel, I was told it was non-refundable and non-transferable. (See picture.) I called Hilton Honors and was offered a refund that would have left me paying more for a last minute check in elsewhere and was left stranded there. The hotel reeked of mildew in which a sign in the actual hotel room apologized for that carpet afterwards. Due to no sleep, I ended up flipping my car over and incurring physical damages.

I called Reservations at Hampton Inn Las Vegas Red Rock Summerlin to book a room for three nights (July 10, 2018 for 3 nights). The automated phone voice gave several options including... reservations or Hilton Honors. I chose reservations since this is what I was interested in and not a member of Hilton Honors... so I believed I would talk with an agent who would only help me with my reservation. In addition to booking the room, the agent continuously kept pushing the Hilton Honors program. I told her no, I wasn't interested. She then proceeded to continue with offering Hilton Honors and would I be interested. I tried to respond again with a no, but she continued to talk over me. I then told her no again.

We have had several disappointing experiences within a recent stay at a Hilton Hampton Inn property. Discussions with the hotel staff about dissatisfaction with our stay have been cordial, but for the most part have amounted to receiving lip service only. Given the less-than-helpful behavior of one of the managers, I decided to call customer service to ask a couple of questions about basic amenities that can be expected at Hilton properties and whether or not the facility is a Hilton owned (rather than franchisee operated) hotel.

We stayed 4 nights at the Hampton Inn (HILTON) in Johnson City, TN this past week. Upon checking out, we discovered that we were being assessed $50.00 for incidentals; when asked what these "incidentals" could be, their response was a fine for "POSSIBLE" damage to the room. We asked the manager and the hotel maid to review the room for any possible damage; their response was "no problems noted!" SO! The Hampton Inn (HILTON) of Johnson City, TN fined us $50.00 for "NO APPARENT REASON!" This $50.00 was above and beyond the price paid for the room for 4 nights. This was a penalty! WORD to the WISE - "AVOID this hotel" unless you wished to be ripped out and charge an extra fee owing that they felt the need to fine the customer!

Made reservation for smoking room as that was all that is left. I have stayed at this property over times. Room was worse than I imagined with visible grease or some kinds of black stains on furniture. I asked for another room - I was given another key card. As I turned around the "manager" remarked in the voice of a 14 year old - THANK YOU. 3 members of the staff came up to the new room while I was on the phone with reservations to help me and banged on the door, threatened me, called the police and had me thrown off the property.

I always stay at Hampton Inn in Williamstown Kentucky, but this hotel was subpar, more than just old, the carpets were worn and torn, the bedding was thin and rough, service was below standard and the noise was out of control. I left one day early. This is what I would expect at a Motel 6.

The breakfast at the Hampton Inn in Wake Forest, NC was great. People were friendly and room was adequate but outside elevator was a urine smell. I booked thru a third party which cost me an extra 95$ which I reported to the Hampton but never got any type of reimbursement.

The room at the Hampton Inn Bainbridge, Georgia was clean but floor tile could be a danger if a wheelchair or cane is needed to get around. Flooring was uneven although it was recently built. It needs to be leveled in order to prevent accidents.

My stay at the Hampton Inn in Fairmont, WV was a great experience. I was there for a training with my work and stayed three days. Staff was friendly and helpful. Hotel was very clean and up to date. I didn't care for the pool area however, it didn't smell like chlorine and the water made my skin feel weird when I got out. I prefer a pool that smells clean.

My experience at Hampton in Orlando was comfortable and safe. It had a good value. I had a nice sized room, clean and quiet hotel, safe environment, and easy access. Breakfast was very nice-good service and nice selection of food. Excellent front counter and check-in!

The stay was great and the service was good. The staff was friendly and very helpful, the room was clean, the food was very good and the location of Hampton in Virginia Beach, VA was excellent.

The Hampton Inn in Denton Texas was OK but not up to par with what I have seen in a Hampton Inn. This inn needs help. If it was just a bad day then I will stay again but I will be sure to let everyone know to stay clear.

The Hampton Inn in San Diego, CA is a very nice hotel. Customer service was excellent, comfortable beds with down comforters and great showers. Overall we had a great experience and will definitely be coming back.

The hotel was clean and comfortable, and breakfast was great! The Hampton Inn in Barstow, CA is a great place for a business stay, and also for anyone wanting to hit up the outlet stores, as it is right next door. Rooms are large and comfortable, and the breakfast room is huge.

Oak Brook, IL - Booked the hotel for a family vacation. It was not made clear that the property has no pool. Otherwise, my wife would never have booked this hotel. We arrive with two kids looking forward all day to a pool, then no pool. On top of that, there is no internet. In today's marketplace, no internet is inexcusable. As reliable Hilton Honors members, we would appreciate at least a free night to make up for this unacceptable level of service and facilities.

On vacation in Florida stayed 3 nights in Estero (Best customer service there, very impressed! Jason in particular.) I and two in Crystal River, both places have been recently "RENOVATED" by which I take it to mean that you have replaced the decent mattresses that you have always provided with medieval torture devices. If I have slept 3 hours a night It was a long sleep. The mattresses are AWFUL. NO CUSHIONING AT ALL on the top. Every single coil is projecting itself into your body all night long.

Hampton Inn in Atlantic Beach, NC is a nice place to stay, but we found a blonde hair about 8" long on the top of the top sheet and saw a roach in our bathtub that went back into its hiding place before we could catch it.

Moncton - Really can't find fault with anything, everything went smoothly. It was a clean quiet room which was all we asked for, check in and out was hassle free.

We have been staying here (Hampton Inn Lynnwood WA) for many years and have returned because of the owner’s friendliness. However, their rates have gone up ridiculously. Also, I have had a bit of a Health problem that has prevented me from traveling for about a year. Upon checking on my tier status... I have lost all my points. I am now staying at the Best Western with free hot breakfast.

Hampton Inn at Rehobeth Beach Delaware has great rates with clean and comfortable rooms featuring free hot or cold breakfast. What's not to like? Pleasant and professional staff make every stay a great one.

I never actually spent a night at Hampton Inn Sacramento, CA but I was there so often with clients for workshops and seminars that I had firsthand accounts of the good and very seldom any bad. I knew the clients, because many were the same over and over so they certainly weren't shy in telling the truth. In general each and everyone loved it, from check in, cocktail time where they served appetizers so good and filling that you didn't have to go out for dinner and it was free. Breakfast was included too and it wasn't a simple continental stale pastry, boxed cereal type of breakfast either. I know because when we had our meetings, we arrived early to eat breakfast with our clients at no charge either.

Hotel (Hampton Inn Phoenix, Az) had no side doors and had to walk a bit to enter building. Gave old todo snack bags and needed detail cleaning on room. As always workers were friendly, beds comfortable and hotel has all the necessities. Orange and apple juice was very good too.

Hampton Inn Gastonia, North Carolina. People occupying in their job were extremely approachable. I felt as they were catering only me. The continental breakfast was so beautifully done. The maids' services were outstanding.

Stayed at Hampton Inn in Morristown, TN and was charged for an extra room I didn't stay in. When I called the front desk couldn't help and no manager was there... Now I have to pay an overdraft fee because of these bright people working the front desk... will not be back to stay at any Hampton Inn ever.

Hampton Inn Big Spring, Texas is very nice, beds are comfy, rooms are a good size, front desk staff helpful. The only thing we didn't care for and would suggest improvement was the quality of the breakfast. Real, scrambled eggs, real potatos, would be good.

The front desk at Hampton Inn California was nice and professional. The check was easy because I had already made my reservations... The room was clean. I would definitely stay there again. Plus the shuttle to the casino was every 30 minutes.

Our stay was extended because we didn't know exactly where we were going next. Plus we had to wait for the movers to deliver our stuff from Washington State to Florida, as well as the transporter of our car. Therefore, we ended up staying almost 3 weeks... Ouch! But except for the bed everything else was just fine at Hampton Inn, Tarpon Springs, FL

The room at Hampton Inn Roanoke Virginia was spacious and comfortable. The amenities were adequate. The breakfast was served hot and delicious. And the staff were personable and pleasant.

When I head to Hampton Inn Dandridge, TN I am already planning on a good night's sleep, comfortable rooms and beds, a great breakfast in the AM and the feeling of arriving at a welcoming atmosphere.

At airport but don't hear planes. Hampton Inn Wichita, KS is very convenient to airport and shuttle picks up and drops off to anywhere within five miles. Also, very clean and staff is helpful.

We were charged for a room in Connecticut and we never stayed there. The bill for Connecticut was $286.26. We have the statement where the $286.26 was paid. We called and told them of the overcharge. They said we would hear something in 3-5 days. We haven't heard a word!!! We are elderly and on Social security And it's been hard having two large amounts taken out in one amounts. Priceline was who we went through. The bank said that "YES they paid the $286.26 to Priceline." It has been almost 4 months and we haven't gotten any word or refund from these people. This is wrong!! And your customers are paying for it and getting nothing!!

It was a nice and pleasant experience at the Hampton Inn located at Spring Hill, TN. Great breakfast and wonderful pool hours. Clean rooms but small bath towels. Nice sheets and comforters on the beds.

I am the mother of a US sailor who was traveling from Florida to home in Indiana for Christmas. He found himself unable to continue on his trip until morning. I called the Hampton Inn and tried to book a room for him, the woman said that she could not do so because he would to have the credit card with him. I said, "I would like to pay for his room." And she said the only way for me to do so is to fax or email permission that he use the card. She then suggested that I pay for it online, which I did however when he got there, she would not use the card on file.

We stayed at Hampton Inn Niagara Falls, NY for 3 days, most was a good experience except EVERY encounter with the front desk clerk KALEN who was very unprofessional, and put our safety at risk. I was disappointed by her lack of professionalism even when I asked her to lower her voice for safety reasons. She disregards my wishes and was very nasty.

One-night stay at the Hampton Inn St Augustine with grandchildren was excellent: Adjoining rooms as requested and full breakfast included. There was plenty of parking and, even though the hotel entrance was being updated, everything inside was in good shape.

Hampton Inn Lexington, Kentucky. My iPad pro was stolen. Don't leave anything valuable in your room. The housekeepers can't be trusted. I accidentally left my iPad in the room when I checked out. Even though my "find my iPad" application showed the location to be the hotel, no one turned it in or reported finding it.

The facility in Knoxville, TN was very clean, great atmosphere and service. I really like the feel of the bed and linen and it was very comfortable. The bathroom was neat and orderly plus the towel were soft and fluffy. Also, the breakfast had a nice variety of choices.

I always try to stay at a Hampton Inn Danville, VA. I never have to worry about safety. The staff has always been pleasant and helpful. Cleanliness is something I always scrutinize, and I have never encountered any issue. One thing I did think scaled back was the offerings at breakfast. It used to be everyday was something different but my last stay that was not the case.

Love the Hampton Inn in Beloit, WI!! But sometimes I get a room where that a.c. isn't working. Also maid left alarm on, which almost gave me a heart attack.

The Hampton Inn in Islip NY is clean and comfortable. They have a very nice free breakfast. Staff has been very helpful and attentive when needed. It was a good value for the money.

I went online and made reservations with, what I thought was the Hampton Inn, Germantown, TN website to visit my brother the nights of the 29th and 30th of Dec, 2017. He has developed a medical problem, so I tried to cancel the reservation, and found that reservation was really made with a "getaroom.com" for the amount of $567.62, charged in advance, and had a second page that said non-refundable in small print. Both getaroom.com and Hampton Inn, Germantown, TN basically said, "Too bad, no refund". Getaroom.com made their site to make you believe you were on the Hampton Inn site. This is such a SCAM, and both parties are guilty. Watch out making or staying with Hampton Inns and using a getaroom.com.

We have stayed at many Hampton Inn's, when we checked into the Downtown Bradenton, FL Hampton Inn, we went to our room which had a balcony, however the balcony door would not lock. We notified the front desk, and the chief Engineer came up to our room, and indicated we should not be concerned. We requested a balcony but we were not happy that the door could not be locked, they then gave us a different room on the 6th floor, this door could not be secured. The Engineer as well as the hotel General Manager seemed to think we were being overly concerned that these doors could not be secured. When we leave our home we lock the door. We finally got a room on the 4th floor, and these doors were able to be secured.

Basically what you would expect from a Hampton Inn. This one on Jekyll Island is top rated and have stayed there multiple times. Planning a trip in spring of '18 and will most likely stay here again. Prices are a little high but I'm guessing that is due to location.

Mississippi - Surprisingly good for a moderate price. It was clean, new, quite good in terms of food, amenities and decor. Ambiance was very pleasant and welcoming.

My stay at Dunn NC is great every time I use I 95 to go north and come back south. I go out of my way to stay there. Besides the free breakfast, there is a fantastic steak house as well as a gas station in the same parking.

Clean rooms, beds and good food. The Gilbert Hampton has better coffee and food than the Tucson Hampton on Grant St. But both Hamptons attempt to give us the quietest rooms possible. Due to the locations I think the Gilbert Hampton is the better motel.

The staff was courteous and able to accommodate my request. The room was pleasantly cool and very quite. The amenities was accommodating including the laundry room. The stay at Indiana, MS, USA location was exceptional.

Pensacola - Tranquil, quiet, free WiFi. Very courteous staff. Spotless, ample sized rooms and no musty smell or insects. Very secure with free parking and short walk to town. Our most favored free breakfast were the pancakes that the guests prepare themselves.

Love this hotel at Hartsville, South Carolina. Clean, comfortable, great hospitality, will definitely go there again. Anything I asked for they gave it to me and exhibited a positive attitude.

I arrived at the Washington D.C. hotel in the evening after missing a connecting flight at Dulles. There were NO amenities. "Gift shop" was closed. When I complained that my room was intolerably cold, I was told by the only staff person on duty that she did not have time to come up and adjust the thermostat that appeared not to be working. Same staff person there in the morning. Had to wait over half hour for van to take me back to the airport even though they were notified the night before what time I was leaving. Van was sitting in front of hotel the entire time. Apparently their driver did not come in on time. HORRIBLE experience.

A bit difficult to get to Hampton Inn in Alvarado, Texas if you don't know the area. But a nice hotel for the money and the workers were very nice. I would use it again although there is not a lot to see in this area.

GREENVILLE, MS. - Pure comfort and luxury. Everything needed is in the room. There were mirror everywhere and king sized bed just a wonderful experience. Loved it and DID NOT WANT TO LEAVE SO SOON. RELAXATION AT ITS BEST.

The grounds outside Hampton Inn in Worthington, Oh, US were very clean and lot well lit. Lobby entrance clean and staff friendly and knowledgeable. My room was affordable and comparable to the amenities. Coffee pot is a must for me and one was there in my room! A very clean room and bathroom might I add. I also really like that they have a full breakfast til 10 am, hot food. And 24/7 that kitchen/dining area is open to use for coffee, making toast, or instant oatmeal etc... So nice to have that amenity and vending there too. It really was a great experience.

I have stayed at the Hampton Inn in Rome, GA. USA 3-4 times over the past year. Nice staff and very clean rooms but their rates are just way too high anymore. It is cheaper to stay in a very nearby city instead.

When we arrived at Jim Thorpe PA hotel, there was no record of our reservation. The manager step right up and made things right. Our stay went off without a hitch.

Mobile, AL, United States - We stayed here for Mardi Gras and the hotel staff was the best! We had some very grumpy neighbors and the hotel staff did everything they could to accommodate us AND them. The rooms were beautiful and the beds were comfortable. The view was excellent.

Boise, Idaho, USA - Extremely slow on service. When we called to ask about another towel, we had to wait 2 hours to get one. I am glad we didn't need it right away. Our wake-up call was half an hour late too. However, we did have an extremely clean room and bathroom which was nice.

My husband & I checked into the Hampton Inn in Lufkin, Texas pond October 14, 2017. The young man who checked us in was helpful, courteous, friendly. The entrance and common areas have the impression of a clean & well-maintained motel. Once we were in our room, the positive impression vanished. The first thing that stood out was the mirrored sliding closet door. The mirror was shattered. I then noticed the lipstick kiss on another mirror. The toilet seat was loose, the door to the bathroom wouldn't shut unless brute force was used, the bathroom sink did not drain and the shower faucet was loose. The only reason we did not complain at the time of check in was because we were only staying one night & planned to spend little time in the room.

The room was very clean and had plenty of towels, soap, etc. The bed was so comfortable. The staff was helpful and friendly. The Hampton Inn in Orlando, FL is the best hotel we have ever stayed in.

I frequently travel for work and the last two times the Hampton Inn in Kingston NY was not nearly as good as it had been in the past. It was paint smelly and the tub was dirty. It's not good and I do not plan on returning.

Hampton Inn located on Hamton Blvd. near the Norfolk Naval Base is the dirtiest/filthiest hotel that I've ever stayed at and I'm a senior citizen. On the second day of our stay, they refused to clean the rooms. We were given 2 towels, no trash emptied. On the first night of our stay, the room was not vacuumed, bathroom floor was filthy, hallways were nasty, none of the trashcans were emptied. It was the nastiest hotel. Requested extra pillow in the morning. In the afternoon, went to the lobby to request the pillow again and the desk clerk was rude and said there were no pillows available. What hotel runs out of pillows early in the morning??? Rude staff, major cleanliness problem, bathtub would not drain. I felt like I needed to be paid for staying in such a filthy environment. Do not stay at this Hampton Inn. Poor management and Hilton needs to clean up their act!

Every single person, from housekeeping to the front desk staff and the management were always there to help and always had a smile on to greet everyone. We had several questions about different things and the staff, all of them, were eager to be of service. IF they did not know, which they always did except once, they eagerly found the answer. The breakfast bar was always well stocked and we loved the Texas waffles. The coffee was good and since I am a coffee drinker, this is important. Everything went well. 5 stars to the Hampton Inn in Tomball, Texas.

I made a hotel reservation for Hampton Inn, Palatka, FL through Booking.com. The area was recently hit by a hurricane. I was not going to send my employee to the area without verifying they had a place to sleep. I made the reservation the day before. The employee drove 4 hours, worked all day and had no place to sleep. The Hampton Inn claimed they did not receive the reservation. The employee had a copy of the confirmation with them. The Hampton Inn stated they had no obligation to honor the reservation because we did not book with them directly. Since we used a third party, it was not their responsibility that they did not receive it and therefore they had no obligation to honor it. There were no vacancies in the entire city and my employee was offered to sleep in the lobby for free. Completely unacceptable. They should not be allowed to use a third party booking agency if they are not going to honor the reservations.

We have been at the Hampton Inn in Emporia Va a number of times. They have so-called remodeled. I don't think they considered anything but saving money. If you have children it is bad. The room was described as having 2 queen size beds. I have one and this was not a queen size bed. When I had someone call the manager said they only have queen and king size beds. I guess I'm stupid. Also, there was a code violation. If it was in our room. I wonder how many other rooms are the same. Tried their customer service and of course NO one got back to me. I will follow up on this as much as I can. What they are doing is WRONG.

The Hampton Inn room in Ocala FL was very nice. The staff was great. They gave little extras like water, bacteria wipes for the room and earplugs. The free breakfast was very nice, too

In August I was part of a bus tour that spent the night at a Hampton Inn in Traverse City, MI. Due to weather I could not walk to a restaurant. The front desk was very helpful in providing take-out menus. Management also returned my gold earring left in the room. I was impressed.

Woodland, California: Hampton Inn and Suites. Monday, August 21, 2017: We went to breakfast, made a few trips up and down the elevator for extra coffee and to get a paper. Our children arrived and we separated out all of the things that they needed to put in their car from our room and they made several trips up and down the elevator. The floor was dry on every trip. The four of us enjoyed watching the eclipse from our room. It ended at 10:30 a.m. For the most part it was an especially pleasant time to visit and enjoy each other's company. We had scheduled the shuttle to the airport for 11 AM to take my husband and me to the airport. Alaska had sent an e-mail alert to allow extra time for traffic delays because of heavy flight activity after the eclipse. We left the room, about 10:35 AM, pulling our wheeled luggage to the single elevator in the hotel. The handle of my luggage was in my left hand. Another man was on the elevator already.

Stayed at the Hampton Inn because we had a mandatory evacuation during Hurricane Harvey on August 29 and 30th. They charged us daily on our PayPal card. When we checked out I thought the receipt was a summary of the two days we paid for in advance. On September 4, 2017, another charge adding up to the two days came out of my account. So this made an overcharge on their part. When I called them they were very casual about the overcharge and said it would be released tomorrow. No that's not ok with me, we need our money today, you are holding it and we have needs because of the flooding here in Houston. Shame on you HAMPTON INN for taking advantage of us during our time of need.

Horrible experience. Hotel management is rude. Air was not working, paid for two nights' and money was not refunded. Spoke with Ms. ** she was also rude. Was told to give Cynthia ** a call today so she could accommodate me.

My family and I were staying at Hampton Inn and suites, Sherman oaks, ca, while on vacation. As we were enjoying our free breakfast each morning, we noticed random people coming in from the outside through the front doors to come load up their numerous plates with the breakfast and then leave the hotel property. We totally felt unsafe about this, the elevators to guest rooms are right there in lobby as someone can follow a child or adult up to their rooms. There is also an ATM right there & someone can watch a guest withdraw money & follow them.

We stayed at the Hampton Inn in Seattle after coming off an Alaskan cruise. We wanted to relax and spend some time by the pool. Upon check-in it was discovered the hotel is under major renovation. There was no carpet on the hallway floors and the rooms on either side of us were being worked on. All the workers were wearing masks to prevent them from breathing in the fumes from the paint, glue, drywall, etc. I went to the desk immediately after checking in and was told they work until 5 and all floors were under renovation so it wouldn't matter where in the hotel I was located. I asked about the pool and I was advised it was not open at this time as it too was under renovation. I did request to speak to a manager at that time and was told someone would call my room. I never heard from anyone. Upon checking out I requested to speak to a manager but it was very early and the manager was not in yet.

PLEASE SAVE YOURSELF FROM THE DAMNATION OF THIS PLACE!!! I walked into the lobby to hear the clerk tell another customer it wasn't her fault they (Hampton) lost her reservation and that there was nothing she could do about it, to find out the next day that I was charged TWO times for a room that I booked with Hilton honor points. SIX, yes SIX days later I am still trying to get a refund! So, one night stay cost me $560, 50k points and 5 bounced transactions due to their overcharge!! (Yeah, we work hard for our money and live on a budget). And to top it all off NO ONE FROM THIS LOCATION WILL RETURN MY PHONE CALLS!!!

Poor Manager services. I recently stayed at the Hampton Inn Walnut Grove in Memphis. During this stay I was not aware of some of the rooms not equipped with fridge nor microwave. There was nothing I could do at this point. So I had to go out and buy a cooler to keep my beverages and food cold for my family. My room had broken drawer, bed sheets and pillows had black stains on them that didn't look very clean. Shower head was not adjustable so when taking a shower water would get all over bathroom floor. You could hear others being intimate through walls. Breakfast area oatmeal very watery. Food was not great at all and when eating breakfast water came dripping from ceiling onto chair and table... how disgusting and was told that it comes from a non working ice machine on another floor.

My family and I just spent the last week staying in four different Hampton Inns in four different states (Mississippi, North Carolina, Tennessee, and Missouri.). Each location was very similar. Below were the Pros and Cons. Pros: Customer service was fast and friendly. The rooms were all updated and maintained. Housekeeping was timely and housekeepers were friendly. One location the housekeeper left a friendly note to the would be customer. This was a great touch. Parking was sufficient and had plenty of places. Breakfast was average but tasty.

I stayed at Hampton Inn in Pennsylvania and booked the hotel thru Priceline. When I got to the hotel, the manager had the reservation, but still charged my credit card, saying that the credit card did not go thru. When I got back a few days later, I found out I was double charged by both, Priceline and Hampton Inn. I am tired of being double charged by Hampton Inn. If I was not vigilant I would be getting double charged. I am very unhappy about this.

Hampton Inn Hot Springs - Told the reservation lady I didn't know if 7 of us (tennis tournament) would be staying Wed through Sat or Sun. She said I should make it to Sun and I could cancel 24 hours before if I didn't need Saturday night because of weather and told them on Wed night when the schedule changed. Management did not give us AARP rate for Fri. I was not told the rate went up on Fri. Was only given one rate. I had to talk to Hampton Inn guest services and they told me that the manager didn't have to cancel Sat night. We were told we would get an email instead of a paper bill. Thursday we asked to speak to the manager face to face. Never happened. He always sent messages through an employee who had to speak to him to get an okay.

We checked in on April 7 to April 29, 2017. We were there for a funeral. The morning of the 28th (day of funeral), my husband took a shower, then it was my turn and the shower broke. Wasn't able to take a shower. Had to go to funeral. Didn't have time for them to fix shower. However, when we got back spoke to manager Seth, he was very professional and show some concerned and he did apologized for inconvenience. Changed our room and gave us 50% off, the other room he gave us, had a dirty microwave and the bathroom vent didn't work. The room to us was not worth the money. The hotel is dated and needs to updated. I was so disappointed with the hotel. I must say the customer service was very good. However the continental breakfast was very good!

This is kind of crazy. Hilton charged my account for staying at their Hampton Inn in Bluffton SC while in Brunswick Ga. My credit card company shut my credit card down from charges in two different states. I still don't understand why they charged my card. I called the front desk and I was told; I didn't have reservations so no charges were made. It appeared on my CC account and originated from that hotel in Bluffton. I was transferred to billing with no explanation. CC company cancelled my card, trick is I'm going out of town Thursday and need my card. The next credit card on file with Hilton will be my prepaid card from Walmart. What's even better, it's a Hilton honor card.

The air in our room did not work and the guests above us sounded like they were having a party. Called the front desk and told them about both issues. I was told to unplug the wall unit and try it again, still didn't work. I was also told they would see what was going on upstairs, that didn't work either as the noise continued beyond 12am. The staff was not interested in helping with either issue. Worst night ever! I will never stay at a Hampton Inn or associated hotel again! Definitely not worth the $120 I paid for the night! I would rate them zero stars if this site would let me!

I arrived at Hampton Inn Suites 2 weeks ago. Ever since then me and my mother and my fiance felt at home. The whole staff, cleaning crew and engineering department are outstanding. The all stars of this awesome hotel are Miss Letty, Miss Hope, Miss Heidi, Miss Angela, Miss Alyssa, Miss Taylor and Miss Courtney and the engineering department Mr. **. When you have an outstanding team you bless them and they would even do even more for this awesome company.

Dirtiest hotel I have stayed - Hampton Inn in Limerick Pa. The rooms are dirty, the staff are not accommodating, the bathrooms are filthy and sheets and towels are dirty with stains. I will never stay in Hampton Inns. Very bad.

We stayed a weekend to visit our daughter in mid March. I made reservation using Honors club in mid February and had to pay in advance for reservation for special price. I had to give up any right to cancel reservation. We had a very nice stay in a very nice suite. After returning home I noticed another charge on my credit card. They charged me again for the same stay. After a few phone calls they told me they were sorry and would credit my card. If I didn't have the time to look at my card online or go over bill I would have paid 2x. This doesn't seem to be a very honest way to do business. Will have to rethink staying here again. Again they were very nice on phone. Very sorry but if I didn't catch this it would be money out of my pocket. I wonder how many others this has happened too that didn't catch it.

Thank you for sending the two certificates. However, I'm not sure we or any of our family members will use them considering how poorly we were treated by management, Marrissa at the Carlsbad, NM Hampton.

I have stayed at Hampton Inn several times. We were always satisfied. NOT THIS THIS TIME. Last week we stayed at the Hampton Inn on rt 17 Mahwah New Jersey. When we checked Stephinie at the desk made us feel not welcome. I came back to desk because the key card did not work. She said (nasty), "You have to wait. I am busy." I said, "I want to get in my room." She said, "You will have to wait." At the time no one was at the desk.

We have stayed at the Hampton Inn in Pennsville NJ many times and never had major problems but this time (it is our last time) the desk staff lied about what she had told me on the phone. The manager said nothing, promised to follow up but did nothing and tried to pass it off to reservation, who then passed it off to customer service who could do nothing and passed it back to the hotel. I was assured I would be contacted within 72 business hours. Not sure what that means since the hotel is open 24/7. It has now been 7 days and so far nothing. If they hope I will just go away, they are sadly mistaken!!

I had very worst experience from Hampton Inn Chelsea. I checked in to Hotel on 6th Feb and check out the hotel on 19th Feb after clearing all my balance to zero. My stay was in Room No. 607. When I checked my bank statement on 21st, I could see that they have deducted $1635.16 from my account on 20th Feb (My statement shows in IST, so it is showing 21st Feb). I called the Hotel front desk and they are saying that there is no such transaction reflecting in their account. I am working with Bank fraud department for a investigation on this. I never had any such worst experience with any other Hotels.

I booked a room at the Hampton Inn located at 6082 Transit Rd Lockport NY. I booked this room 2 days in advance for Valentines Day 2/14/17. It is new and super convenient due to it being down the street from my home. Me and my significant other checked out the following morning and I decided to pay cash. They then informed me that it may take up to 3 days for them to release the hold on my card.

I have been to a number of Hampton Inn hotels. Most experiences went pretty well. I didn't have the problems mentioned by a number of other posters. I've had several particularly good experiences with the Hampton Inn in Clinton MS. The staff is the friendliest and most helpful of any of the Hampton Inns I have visited (especially the front desk and food services), not that the other locations weren't friendly and helpful, but the one in Clinton MS more so. JoJo, who does the breakfast service is always polite and cheerful, and will do her best to get you what you need for breakfast. It's been a great experience each visit. Kudos to the staff and management for such a well run and amenable location.

The hotel is in Carson City Nevada. It is welcoming and clean. We got very fair price for what we received. The continental breakfast was fantastic along with the pool and clean rooms. They were accommodating in providing additional towels, toothpaste. We plan on staying there again in the future.

The Hampton Inn at Birmingham, Alabama was a very nice place with a great staff! Excellent customer service at an excellent value. It was very comfortable and there was nothing wrong with my stay. The hotel was clean and smoke-free. The staff were friendly knowledgeable and polite and energetic. The continental breakfast was wonderful, full of choices, satisfying and the one employee running it was very friendly and welcoming.

I love the Hampton Inn at the exit of I-95 in Georgia. It is not 5-star but gives us the comforts we need and I settle for the best of what I can afford. They have never let me down. They always have just what we need. Great comfy beds which mean a good night's sleep and breakfast waffles. Customer service was great and their staff were helpful, no problems at all. They even have cookies at night and milk if you ask. We belong to a travel club that gives us great prices.

Since Sunday, today being Wednesday (going on 4 days), I have been contacting the hotel General Manager and Redstone Bank to correct the charges that have been additionally took out of my account. I have been emailing the General Manager - Rebecca, back and forth for several days now and as of last night, Wednesday - 1-3-17 at 9:36 pm I would be refunded and charged back the additional charges they have took out - $273.13 and $162.98 and would see this in my bank statements Wednesday morning when I woke up, today. I wake up to see I HAVE NO MONEY IN MY ACCOUNT! They withdrew the 273.13 instead of recharging it to my account.

My HONOR experience became a nightmare my last day of stay. I requested at 10:50 am on 11/28 for an 11:30 am checkout as the elevators were still not working and I needed to use the stairs to carry out luggage, bags, and personal effects after a 5 day stay. I requested Steve a front desk agent for the additional 30 minutes. Steve, YOUR front desk agent took my hotel room key, answered 2 calls, and about 3 minutes later, turned to me and advised as if he was a Grand Master or better yet, GOD, he would grant me 30 additional minutes to check out and "to make sure I made it quick." 5 days, $533.20 and 2 days of stairs, I was not going to be quick about anything. Steve called my room at 11:17 am and asked if I were staying another day, I advised I just spoke to him and advised I needed until 11:30, I advised this at 10:50 am. Steve stated he told me to hurry.

My first Hampton Inn experience was in 2007 in Pueblo, CO. It was topnotch, everything was great. Since then I've noticed the quality decline but the price has not. My recent stay was in Tucson, AZ this last weekend, what a difference from 07. Now Hampton Inn has stooped down to provide what little amenities available housed in the bathroom. So if your spouse is going #2 in the bathroom and you want to make coffee or get some ice you are going to have to wait. There was an unpleasant smell about the entire hotel and they should switch the name from "continental breakfast" to "coffee and a snack," so you can be prepared to buy breakfast before you head out for the day. It's time to dump Hampton Inn and move on to something better.

I had asked that my post not to be published as the mattered had been resolved. Could you please delete my previous post. There was a misunderstanding that was corrected to everyone's satisfaction.

Hampton Inn, Parsippany, NJ - First, This Hampton Inn and a Hilton Hotel share the same building - very confusing. The beds were lumpy and very uncomfortable. After I arrived and settled in, I noticed that there was only a half roll of toilet paper in the bathroom, and that there were not enough hangers in the closet. On my way out that evening, I asked one of the desk clerks, who might have been the manager, to please have more toilet paper rolls and 4 hangers to be brought to my room, and I gave him my room number, twice. When I returned several hours later, nothing had been delivered to my room. No one answered the phone, so I had to go out to the front desk and ask again for hangers and toilet paper. Also, the window curtains did not close, due to poor design, and since I was on the 1st floor, anyone could have looked in. Poor service, and bad design!!

My wife and I normally search for cheap rooms. But we decided we was tired of not knowing what to expect when we get there. So we figured we would spend more money and everything would be perfect. The room is super nice but everything is not perfect. It is cold out and there is only decaf coffee and it's ice cold. My wife and I mentioned it and the front desk acted as if we hadn't even spoke.

It saddens me as I have stayed with this hotel on more than 10 occasions. As long as you don't forget something everything is fine. They can tell more lies rather than saying "we made a mistake and we are sorry." My Tiffany's necklace never made it to me. When they agreed to send it they never declared a value so UPS would only pay them 100.00 for my 350.00 necklace. Instead of them just saying this they took me through all types of hoops and even in the end tried to act if maybe I was making the whole thing up.

The trip was to take our 10 yr. old grandson to the KS State Fair 9/15-17/2016. Our grandson had $20.00 which he forgot to put in his pocket. It was next to his duffel on a desk. When we got back it was gone. I immediately went to the front desk and filed a complaint. I was told the manager would be in at 8:00 am the next day 9/17. Was told 9/17 that the manager would not be in till later, took all my information and said she would contact me with-in 24 hours. It is now 9/22. No contact. If room service thought it was a tip but was reported that the money was missing, it should be up to the manager to find out who cleaned the room and get the money back. This was a 10 yr old's money. Not ours. The stay was good, but ignoring a complaint is totally unacceptable by the manager and nothing worse than a thief.

Excellent. Staff was superb. Morning breakfast was perfect and there was even a place we could meet with friends. We stayed here along with 50 other guests for our daughters wedding at a local vineyard.

Booked an online reservation online on 1/15/16, 10 day stay starting 2/11 at Ormond Beach Hampton Inn, Confirmation #**. Unfortunately, I booked the wrong FL Beach Hampton. I could not cancel online due to the special event. It was past the cancellation window. Reservation was 27 days in advance. Normally there is a 24-72 hr cancellation period to avoid cancellation penalties. You would think that anytime the cancellation period deviates from norm, it would be clearly noted. Called hotel less 25 min from placing online reservation, advised of my mistake, was told she would cancel with no penalty. I then booked for the same dates at the correct Hampton.

I made a reservation directly through the Hampton website for a 3-day stay 5 weeks in advance of when I needed the room; the total including tax was $724.65. Two weeks after making the reservation, an email from Hampton shows up in my Inbox telling me they're sorry to see that I cancelled the reservation; also included was an offer to create a new reservation. The problem was that I did not cancel the reservation! Therefore I immediately contacted Hampton Customer Care informing them that I did not cancel the room and requested that the original reservation be honored. They told me I could make a new reservation however not at the same pricing as the original reservation. I told them that I suspected Hampton cancelled my reservation because they increased their pricing and knew they'd rent the room for the higher rate to someone else.

Earlier this summer I had my van damaged by someone who backed into it and left without admitting to it. I went to the front desk to review the security videos and they told me that there were none. I couldn't believe that a motel chain that charges the prices Hilton does would not have security available. Just this last weekend my girlfriend insisted on staying at the Hampton in San Bernardino CA again and I did not want to because of the lack of security. Well she had her car broken into and several valuable guitars stolen. She saw the man driving a car that seemed suspicious but didn't get a license number. Again the motel said that they did not have security or any cameras.

Stayed at several Hampton Inns have never had this experience. After calling several times to motel being hung up on I still have not been refunded my money they put on hold. They have been very unhelpful and rude.

I stayed at the Hampton Inn at 1212 Cumings Street in Omaha Nebraska on August 6th. I attended a wedding that was nearby. Upon arrival an issue with the check in as they had my name misspelled. Once we get to our room I notice mold around the bathtub and a water bottle cap on the floor in our bathroom that clearly wasn't ours. But needed a place to stay so overlooked these issues. Checked out the next morning and headed home.

I put a review here and now just to keep the record straight I want it known that finally today Hampton Inn gave me my overcharges back. In all fairness, they removed all three of the charges but no explanation. I don't know if they screwed up again or were trying to "make it up to me". But they did correct the problem finally.

My daughter placed a hold on ten rooms at the Hampton Inn located at 102 S. Cottage Hill Rd. Carrollton, Ga 30117 for her graduation celebration. Unfortunately, she booked directly through this location and was charged for eight rooms to which her credit card cut off at four rooms with a rate of $132.68 totaling $530.72. No one sent a confirmation, policy requirements, or cancellation notice in writing or through an email. After contacting the hotel directly to resolve the issue, no manager was available so I made a call to the corporate office. I spoke to a LeaAnn and she stated that there would be a review and that my daughter would receive a paper refund 7-10 days and to call back if there is no response after 72 hours.

Found a charge to my card of $250. Called to dispute and person said "Maid says it smells like someone smoked in room." I am not a smoker. Called and disputed with my card and with Hampton Inn. The maid said and that is that so I requested corporate call me. First floor windows were open upon arrival to room and extremely windy outside.

My family stayed at the Hampton Inn Columbia IL. The room had one towel, no bathmat. We requested a wake up call and didn't get it. Also the pool was green and looked very unclean.

Breakfast what a joke, hope you like dry cereal. Also I'm a non smoker. They said I smoke in the room and charge my credit card 250.00 dollars and they were so rude. Called the corporate office after getting the number off the internet cause the hotel said they did have a corporate office number. Friends be warned and careful if you stay there. Really its not worth their fare anyway. I talked with several different people. They could not do nothing not even give me a night stay in a different room. They really need the 250 dollars that they stole yes stole from me.

Having stayed at many Hilton Hotels and Resorts through the years, our family has been very pleased overall with our experiences. I must note, however, the Hampton Inn & Suites - Knoxville/North I-75 May 27, 2016, reflects very poorly on the image the Hilton product line strives to maintain on its properties. Never have I posted a negative review, but I believe this experience is worth noting:

I just called to reserve joining rooms but was told they could not guarantee joining rooms and may give them to guests currently staying in a joining room if they decide to extend their stay. So you wouldn't know until you arrive??? So they would rather chance/hope an existing guest extending their stay than going ahead and booking it and having it reserved. I have never heard of that before.

I went online a couple months ago to plan on a hotel to stay in as we were traveling and I wanted a really nice special place to stay. I read reviews and liked what I read on Hampton, so I booked. Waited and waited for a email confirmation never got it. Called again never got it. Called again and this time I was so mad I was going to cancel. The guy talked me out of it and said it was on his way and never got it again. So called to cancel and found another one and the lady said she sent it so we regrettingly kept it. When we got there I thought the laundry room was right next to us and the washer was unbalanced but no it was our AIR CONDITIONER!!! It started out loud and then sounded like it was spinning and unbalanced. That kept us up all night and then at 7 in the morning the fire alarm went off!!! No explanation so I had to call the front desk to find out what happened. There was no all clear call or no explanation to what happened.

We checked into the Hampton Inn in Jacksonville on Tuesday, May 10 intending to stay through Sunday, May 15 due to a death in the family. All went well until the day of the funeral, Saturday, May 14. In the middle of the funeral, around 11am, we got a call from Leondra, the desk clerk informing us we needed to check out immediately. So, my husband and I left the funeral, frantically scrambled to find another hotel, which we were fortunate to do considering that Jacksonville was packed and hotel accommodations were hard to find. We were on the way back to the Hampton Inn when Leondra called back. "I talked to the manager and we're able to extend you until tomorrow." Me: "Take your hotel and shove it. I wouldn't stay there one more day if my life depended on it."

The purpose of this complaint is to address concerns about the treatment I have received from Hampton Management Staff, and the fact that my rooms were canceled as a result of me complaining to guest services. I made the reservation on March 21, 2016 for the Hampton on Walnut Grove in Memphis. There were several issues with this reservation that has put my name and reputation at risk as a agent. The original contract reservation was made 3/21. I had 10 rooms (1 double and 9 kings). The contract stated names must be added by May 16. The contract further advised that Cancellations are required by 4PM on May 6, 2016 local hotel time. At that point I started accepting deposits from clients. I provided payment deadlines in accordance to the dates provided. On April 21, I received two emails back to back about the reservation.

From the moment I checked in to the Hampton Inn in Charleston to a week after I checked out, I have had nothing but issues! I was told by the assistant GM that he needed my card in order for me to get into my room when the other girl I was staying with already had hers on file but wasn't arriving until after me. I asked him why he needed it and I got a rude response asking me if I have never stayed at a hotel before because it is standard policy. They then put the full amount on my card of over 900 dollars the following day. I went back to him again and gave him the original card it was supposed to go on which was the girl I was staying with. I had to call my bank and have them talk to him to have the amount removed. We then agreed to put my portion of the hotel which was 200 on my card when I checked out and the remaining balance was to be charged to the card on file!

I pointed out in the middle of my stay that I was being overcharged. After 4 days of getting the runaround it still wasn't resolved. I could hear people walking around in the room above me all night long. There was drilling and construction going on at all hours. It was such a bad experience. I am Marriott's new favorite customer.

From the time I walk in, I wasn't satisfied. I arrive at the hotel on Thursday, after a drive from Macon GA. When I got to the counter I was the only person there. I was in jeans, t-shirt and my hair was wrap. I was approach with a friendly "hello" and the person at desk start to explain about my stay. Now I book my room March 22, and I did several followup calls to explain what I wanted. I ask for a king with fridge and microwave. Well as she to tell me why they didn't have it and that they were overbook, and as I begin to tell her, I call then personal to tell them what I ask for, and to make sure we was clear. Well next thing I know some airline pilots came in, and she stop talking to me and begin to wait on them. I'm like "Excuse me pay attention to me". Well she was like "I'm sorry". I told her "Just because I'm looking like no one, you never who I might be."

When our school holds testing at the hotel our family arrived as early as 7:00 am. The first time we were testing at the Greensburg, IN location the Hampton Inn employees said "Grab something to eat since we would be here for up to four hours." During our second visit to Hampton Inn I got my coffee and bagel and my son his hot chocolate. The next thing I know an employee asks how my stay was. I reply that I was here with my son for testing. She informs me I was not to eat from the breakfast bar and I need to pay 10.65. I paid the amount but was very disappointed in the fact that one day it was all right. There were no signs saying that the kiddos and their parents couldn't eat breakfast. While we were attending the testing.

I will never stay at the Hampton Inn of Battle Creek again!! I called and made a complaint about being bit by something. I wasn't sure if it was bed bugs or not. I also told them that the head board fell off the wall. At that time the clerk said "oh the maid may have hung it wrong." I was told that the regional manager would contact me within 72 hours. A week goes by and I hear from no one so I decided to call customer service back but to my surprise I was told the regional manager put in their notes that he/she will not be calling me at all. This hotel didn't have a problem taking my money but a courtesy call was too much. I think the state or someone should check this hotel out for bed bugs. It also should be noted when I told them about the possibility of bed bugs, I got nothing but silence from them as if they knew something. In closing I would have to say shame on you, bad customer service, to the management team in Battle Creek, Michigan.

After first night stay at the Hampton, I noticed something crawling on my leg. I scoop it up wondering what type of bug it was. So I searched up bed bugs and it was a perfect match and then when I advised the manager, she tried to make it seem like I brought them here. Please don't waste your money on this disguising hotel.

Hampton Inn, is apparently owned by a group of liberals. Get to our room "very nice room," turn on the TV and it's pre set to come on to CNN on channel 17 or 18. Next I get out my PC and try to log on. Oops I forgot this is a liberal establishment. There is a $4.98 charge to get on the internet. I received more value at the Days Inn I stayed in a couple of weeks ago in San Angelo, TX. This Hampton Inn was in Selma, TX and I wonder if all Hamptons are this liberal. I will stay at a Best Western or a Days Inn next time. At least I can't tell what side of the politics they're on.

My car was parked in the parking lot in December 23, 2015 when it was hit by another vehicle. When reported to the front desk, they watched the security videos and concluded it was a white truck van (Very similar to the courtesy vehicles the hotels use). I made numerous requests for the video clip but the hotel did not respond (Could it be because they owned this vehicle?). I reported this to the BBB but they still did not respond.

On March 8, 2016, I called a telephone number (877 477 5807) listed as Hampton Inn to book a room. I received a text message confirming the transaction. A few minutes later, I got a call from PRICELINE that the hotel was overbooked and that they would give me a credit. A call to the real Hampton telephone number confirmed there were no rooms and that only Priceline could give me a credit. Priceline promised a credit but the charge is still on my credit card after 3 weeks but no credit and no surprise. This practice by the Hilton hotel brands is deceptive and dishonest. A customer is led to believe he is contracting with Hilton when he is not and has no recourse.

We stayed at the Hampton in Grand Forks North Dakota 12/17, 12/18n2015. The maid stole ** from a bag in my room. I left to go to the graduation of my grandson and had counted the pills the night before and when I returned there were 11 ** gone. I contacted the desk in the morning to report this to the desk clerk Patti and was told later in the day that the person had been confronted and confessed and she had been fired. I was also told that the police had been called and because this was a theft of a controlled substance charges would be made. She also insisted that the manager wanted to comp my room and put points in my honors account so I could stay at another Hampton. I was told that the police would be contacting me. Guess what? Never contacted by police, no points in my account, nothing ever happened. I guess people who work for the Hampton get out of free cards when they steal controlled substances.

My boyfriend and I checked into the Hampton Inn Titusville Fl on January 25th, 2016 on our way to visit family in S Florida. When we returned home to Michigan a few weeks later, he found an additional 250.00 charged to his credit card by Hampton. When he telephoned the hotel to inquire about the charge the manager (Ms. **) rudely stated that we were smoking in our room and a cleaning fee was assessed. We informed her that we do not smoke and No one smoked in the room during our stay. She was very obstinate and stated that housekeeping reported that they "suspected" smoking on our room, however she did not give us any specific reason as to why they suspected smoking in our room. I demanded an answer and she hung up on me.

My daughter made a reservation to this hotel located on the Waterfront in Homestead Pgh, PA for the weekend 2/19-2/21. She received a travel passport from a family member who's employed by this chain as part of a birthday gift. (I never stay outside of my preferred hotel which are the Hyatt chains.) I went along with this idea since this hotel is centrally located to shops and restaurants which are within walking distance from the hotel, so if drinking was a part of the celebration, walking was the preferred means of transportation. I arrived at the hotel to check in and was given room key, I got a luggage rack then went to the car to bring in the balloons and birthday cake that I just pick up for our dinner reservations at 8 pm.

This hotel has a convicted felon (credit card fraud) working at its front desk. When the General Manager was contacted, he blew it off as nothing. So they have a convicted felon who has access to customers credit card info, addresses, etc. He takes and SELL their information to people in Atlanta, GA. In return, he gets a profit for all the names and credit card numbers he provides. Those in Atlanta make FAKE cards and go shopping with fake credit cards. Next thing you know the customers accounts are being drained of money.

I accidentally reserved a hotel room for the wrong date, which was a day later than what I needed. When I got to the hotel, I explained to the staff at the hotel what had happened. The lady at the desk said there was nothing she could do about that reservation and that I would need to make a new one for the night I needed. The next day I was told that I would need to contact Hilton to see about a credit for the night I did not use. When I contacted Hilton, they said there was nothing they could do. The confirmation number of the unused reservation was **.

My family and I stayed at this hotel (6550 Loisdale Court Springfield Virginia 22150) on November 14, 2015 - November 15, 2015. Unknowingly, we brought home bed bugs. I have gotten in touch with the hotel, but they only offered a refund. I have had professional treatment done on my house at a hefty price of $2700. I have reached out to corporate and the owner of the hotel with no response. Corporate says it is out of their hands. This is beyond ridiculous.

This accommodation is infested with Bed Bugs! I woke up at 4 am while being ravaged. I had bites on my head, face, neck, hands, ankles & feet. I captured one and brought it down to the front desk. The manager shrugged her shoulders and walked away. My automated Hampton Inn review invitation was "pulled".

There were dead bugs in my bathroom. They said they would credit me the evening for the following day. They did not clean out the bugs while I was there. And the next day that was supposed to be credited they asked me to move the room because of overbooking to the sister hotel in the same building. I waited over 3 hours downstairs for them to check me into the new room, losing almost a full day of work. I was treated extremely poorly as if it was my own fault that the bathroom was full of dead bugs. What happened to customer service??

My daughter and I recently spent two nights at the Hampton. What a delightful experience! We were amazed and surprised by the friendliness and hospitality offered to us by everyone at the hotel; from our happy and helpful breakfast lady to all the front desk people who were always ready to give us suggestions, directions or just chat with us. Maybe because we both live in small towns we were expecting Chicago to be busy, rushed and rude but on the contrary everyone we encountered was so accommodating. We loved Chicago and are already making plans to go back and of course we will be staying at the Hampton on Wacker Drive.

I was staying in Hampton Inn for like 6 days. Room service removed a little roll of toilet paper from bathroom, without replacing with any new rolls. Even after personal request to the front desk or repeated phone calls (which the receptionist repeatedly put on hold!!!), staff failed to replace the toilet rolls or even talk to me without compelling me to yell for freaking toilet paper!!!