Hampton Inn Reviews

On vacation in Florida stayed 3 nights in Estero (Best customer service there, very impressed! Jason in particular.) I and two in Crystal River, both places have been recently "RENOVATED" by which I take it to mean that you have replaced the decent mattresses that you have always provided with medieval torture devices. If I have slept 3 hours a night It was a long sleep. The mattresses are AWFUL. NO CUSHIONING AT ALL on the top. Every single coil is projecting itself into your body all night long.

Hampton Inn in Atlantic Beach, NC is a nice place to stay, but we found a blonde hair about 8" long on the top of the top sheet and saw a roach in our bathtub that went back into its hiding place before we could catch it.

Moncton - Really can't find fault with anything, everything went smoothly. It was a clean quiet room which was all we asked for, check in and out was hassle free.

We have been staying here (Hampton Inn Lynnwood WA) for many years and have returned because of the owner’s friendliness. However, their rates have gone up ridiculously. Also, I have had a bit of a Health problem that has prevented me from traveling for about a year. Upon checking on my tier status... I have lost all my points. I am now staying at the Best Western with free hot breakfast.

Hampton Inn at Rehobeth Beach Delaware has great rates with clean and comfortable rooms featuring free hot or cold breakfast. What's not to like? Pleasant and professional staff make every stay a great one.

I never actually spent a night at Hampton Inn Sacramento, CA but I was there so often with clients for workshops and seminars that I had firsthand accounts of the good and very seldom any bad. I knew the clients, because many were the same over and over so they certainly weren't shy in telling the truth. In general each and everyone loved it, from check in, cocktail time where they served appetizers so good and filling that you didn't have to go out for dinner and it was free. Breakfast was included too and it wasn't a simple continental stale pastry, boxed cereal type of breakfast either. I know because when we had our meetings, we arrived early to eat breakfast with our clients at no charge either.

Hotel (Hampton Inn Phoenix, Az) had no side doors and had to walk a bit to enter building. Gave old todo snack bags and needed detail cleaning on room. As always workers were friendly, beds comfortable and hotel has all the necessities. Orange and apple juice was very good too.

Hampton Inn Gastonia, North Carolina. People occupying in their job were extremely approachable. I felt as they were catering only me. The continental breakfast was so beautifully done. The maids' services were outstanding.

Stayed at Hampton Inn in Morristown, TN and was charged for an extra room I didn't stay in. When I called the front desk couldn't help and no manager was there... Now I have to pay an overdraft fee because of these bright people working the front desk... will not be back to stay at any Hampton Inn ever.

Hampton Inn Big Spring, Texas is very nice, beds are comfy, rooms are a good size, front desk staff helpful. The only thing we didn't care for and would suggest improvement was the quality of the breakfast. Real, scrambled eggs, real potatos, would be good.

The front desk at Hampton Inn California was nice and professional. The check was easy because I had already made my reservations... The room was clean. I would definitely stay there again. Plus the shuttle to the casino was every 30 minutes.

Our stay was extended because we didn't know exactly where we were going next. Plus we had to wait for the movers to deliver our stuff from Washington State to Florida, as well as the transporter of our car. Therefore, we ended up staying almost 3 weeks... Ouch! But except for the bed everything else was just fine at Hampton Inn, Tarpon Springs, FL

The room at Hampton Inn Roanoke Virginia was spacious and comfortable. The amenities were adequate. The breakfast was served hot and delicious. And the staff were personable and pleasant.

When I head to Hampton Inn Dandridge, TN I am already planning on a good night's sleep, comfortable rooms and beds, a great breakfast in the AM and the feeling of arriving at a welcoming atmosphere.

At airport but don't hear planes. Hampton Inn Wichita, KS is very convenient to airport and shuttle picks up and drops off to anywhere within five miles. Also, very clean and staff is helpful.

We were charged for a room in Connecticut and we never stayed there. The bill for Connecticut was $286.26. We have the statement where the $286.26 was paid. We called and told them of the overcharge. They said we would hear something in 3-5 days. We haven't heard a word!!! We are elderly and on Social security And it's been hard having two large amounts taken out in one amounts. Priceline was who we went through. The bank said that "YES they paid the $286.26 to Priceline." It has been almost 4 months and we haven't gotten any word or refund from these people. This is wrong!! And your customers are paying for it and getting nothing!!

It was a nice and pleasant experience at the Hampton Inn located at Spring Hill, TN. Great breakfast and wonderful pool hours. Clean rooms but small bath towels. Nice sheets and comforters on the beds.

I am the mother of a US sailor who was traveling from Florida to home in Indiana for Christmas. He found himself unable to continue on his trip until morning. I called the Hampton Inn and tried to book a room for him, the woman said that she could not do so because he would to have the credit card with him. I said, "I would like to pay for his room." And she said the only way for me to do so is to fax or email permission that he use the card. She then suggested that I pay for it online, which I did however when he got there, she would not use the card on file.

We stayed at Hampton Inn Niagara Falls, NY for 3 days, most was a good experience except EVERY encounter with the front desk clerk KALEN who was very unprofessional, and put our safety at risk. I was disappointed by her lack of professionalism even when I asked her to lower her voice for safety reasons. She disregards my wishes and was very nasty.

One-night stay at the Hampton Inn St Augustine with grandchildren was excellent: Adjoining rooms as requested and full breakfast included. There was plenty of parking and, even though the hotel entrance was being updated, everything inside was in good shape.

Hampton Inn Lexington, Kentucky. My iPad pro was stolen. Don't leave anything valuable in your room. The housekeepers can't be trusted. I accidentally left my iPad in the room when I checked out. Even though my "find my iPad" application showed the location to be the hotel, no one turned it in or reported finding it.

I always try to stay at a Hampton Inn Danville, VA. I never have to worry about safety. The staff has always been pleasant and helpful. Cleanliness is something I always scrutinize, and I have never encountered any issue. One thing I did think scaled back was the offerings at breakfast. It used to be everyday was something different but my last stay that was not the case.

The facility in Knoxville, TN was very clean, great atmosphere and service. I really like the feel of the bed and linen and it was very comfortable. The bathroom was neat and orderly plus the towel were soft and fluffy. Also, the breakfast had a nice variety of choices.

The Hampton Inn in Islip NY is clean and comfortable. They have a very nice free breakfast. Staff has been very helpful and attentive when needed. It was a good value for the money.

Love the Hampton Inn in Beloit, WI!! But sometimes I get a room where that a.c. isn't working. Also maid left alarm on, which almost gave me a heart attack.

I went online and made reservations with, what I thought was the Hampton Inn, Germantown, TN website to visit my brother the nights of the 29th and 30th of Dec, 2017. He has developed a medical problem, so I tried to cancel the reservation, and found that reservation was really made with a "getaroom.com" for the amount of $567.62, charged in advance, and had a second page that said non-refundable in small print. Both getaroom.com and Hampton Inn, Germantown, TN basically said, "Too bad, no refund". Getaroom.com made their site to make you believe you were on the Hampton Inn site. This is such a SCAM, and both parties are guilty. Watch out making or staying with Hampton Inns and using a getaroom.com.

We have stayed at many Hampton Inn's, when we checked into the Downtown Bradenton, FL Hampton Inn, we went to our room which had a balcony, however the balcony door would not lock. We notified the front desk, and the chief Engineer came up to our room, and indicated we should not be concerned. We requested a balcony but we were not happy that the door could not be locked, they then gave us a different room on the 6th floor, this door could not be secured. The Engineer as well as the hotel General Manager seemed to think we were being overly concerned that these doors could not be secured. When we leave our home we lock the door. We finally got a room on the 4th floor, and these doors were able to be secured.

Basically what you would expect from a Hampton Inn. This one on Jekyll Island is top rated and have stayed there multiple times. Planning a trip in spring of '18 and will most likely stay here again. Prices are a little high but I'm guessing that is due to location.

Mississippi - Surprisingly good for a moderate price. It was clean, new, quite good in terms of food, amenities and decor. Ambiance was very pleasant and welcoming.

My stay at Dunn NC is great every time I use I 95 to go north and come back south. I go out of my way to stay there. Besides the free breakfast, there is a fantastic steak house as well as a gas station in the same parking.

Clean rooms, beds and good food. The Gilbert Hampton has better coffee and food than the Tucson Hampton on Grant St. But both Hamptons attempt to give us the quietest rooms possible. Due to the locations I think the Gilbert Hampton is the better motel.

The staff was courteous and able to accommodate my request. The room was pleasantly cool and very quite. The amenities was accommodating including the laundry room. The stay at Indiana, MS, USA location was exceptional.

Pensacola - Tranquil, quiet, free WiFi. Very courteous staff. Spotless, ample sized rooms and no musty smell or insects. Very secure with free parking and short walk to town. Our most favored free breakfast were the pancakes that the guests prepare themselves.

Love this hotel at Hartsville, South Carolina. Clean, comfortable, great hospitality, will definitely go there again. Anything I asked for they gave it to me and exhibited a positive attitude.

I arrived at the Washington D.C. hotel in the evening after missing a connecting flight at Dulles. There were NO amenities. "Gift shop" was closed. When I complained that my room was intolerably cold, I was told by the only staff person on duty that she did not have time to come up and adjust the thermostat that appeared not to be working. Same staff person there in the morning. Had to wait over half hour for van to take me back to the airport even though they were notified the night before what time I was leaving. Van was sitting in front of hotel the entire time. Apparently their driver did not come in on time. HORRIBLE experience.

A bit difficult to get to Hampton Inn in Alvarado, Texas if you don't know the area. But a nice hotel for the money and the workers were very nice. I would use it again although there is not a lot to see in this area.

GREENVILLE, MS. - Pure comfort and luxury. Everything needed is in the room. There were mirror everywhere and king sized bed just a wonderful experience. Loved it and DID NOT WANT TO LEAVE SO SOON. RELAXATION AT ITS BEST.

The grounds outside Hampton Inn in Worthington, Oh, US were very clean and lot well lit. Lobby entrance clean and staff friendly and knowledgeable. My room was affordable and comparable to the amenities. Coffee pot is a must for me and one was there in my room! A very clean room and bathroom might I add. I also really like that they have a full breakfast til 10 am, hot food. And 24/7 that kitchen/dining area is open to use for coffee, making toast, or instant oatmeal etc... So nice to have that amenity and vending there too. It really was a great experience.

I have stayed at the Hampton Inn in Rome, GA. USA 3-4 times over the past year. Nice staff and very clean rooms but their rates are just way too high anymore. It is cheaper to stay in a very nearby city instead.

When we arrived at Jim Thorpe PA hotel, there was no record of our reservation. The manager step right up and made things right. Our stay went off without a hitch.

Mobile, AL, United States - We stayed here for Mardi Gras and the hotel staff was the best! We had some very grumpy neighbors and the hotel staff did everything they could to accommodate us AND them. The rooms were beautiful and the beds were comfortable. The view was excellent.

Boise, Idaho, USA - Extremely slow on service. When we called to ask about another towel, we had to wait 2 hours to get one. I am glad we didn't need it right away. Our wake-up call was half an hour late too. However, we did have an extremely clean room and bathroom which was nice.

My husband & I checked into the Hampton Inn in Lufkin, Texas pond October 14, 2017. The young man who checked us in was helpful, courteous, friendly. The entrance and common areas have the impression of a clean & well-maintained motel. Once we were in our room, the positive impression vanished. The first thing that stood out was the mirrored sliding closet door. The mirror was shattered. I then noticed the lipstick kiss on another mirror. The toilet seat was loose, the door to the bathroom wouldn't shut unless brute force was used, the bathroom sink did not drain and the shower faucet was loose. The only reason we did not complain at the time of check in was because we were only staying one night & planned to spend little time in the room.

The room was very clean and had plenty of towels, soap, etc. The bed was so comfortable. The staff was helpful and friendly. The Hampton Inn in Orlando, FL is the best hotel we have ever stayed in.

I frequently travel for work and the last two times the Hampton Inn in Kingston NY was not nearly as good as it had been in the past. It was paint smelly and the tub was dirty. It's not good and I do not plan on returning.

Hampton Inn located on Hamton Blvd. near the Norfolk Naval Base is the dirtiest/filthiest hotel that I've ever stayed at and I'm a senior citizen. On the second day of our stay, they refused to clean the rooms. We were given 2 towels, no trash emptied. On the first night of our stay, the room was not vacuumed, bathroom floor was filthy, hallways were nasty, none of the trashcans were emptied. It was the nastiest hotel. Requested extra pillow in the morning. In the afternoon, went to the lobby to request the pillow again and the desk clerk was rude and said there were no pillows available. What hotel runs out of pillows early in the morning??? Rude staff, major cleanliness problem, bathtub would not drain. I felt like I needed to be paid for staying in such a filthy environment. Do not stay at this Hampton Inn. Poor management and Hilton needs to clean up their act!

Every single person, from housekeeping to the front desk staff and the management were always there to help and always had a smile on to greet everyone. We had several questions about different things and the staff, all of them, were eager to be of service. IF they did not know, which they always did except once, they eagerly found the answer. The breakfast bar was always well stocked and we loved the Texas waffles. The coffee was good and since I am a coffee drinker, this is important. Everything went well. 5 stars to the Hampton Inn in Tomball, Texas.

I made a hotel reservation for Hampton Inn, Palatka, FL through Booking.com. The area was recently hit by a hurricane. I was not going to send my employee to the area without verifying they had a place to sleep. I made the reservation the day before. The employee drove 4 hours, worked all day and had no place to sleep. The Hampton Inn claimed they did not receive the reservation. The employee had a copy of the confirmation with them. The Hampton Inn stated they had no obligation to honor the reservation because we did not book with them directly. Since we used a third party, it was not their responsibility that they did not receive it and therefore they had no obligation to honor it. There were no vacancies in the entire city and my employee was offered to sleep in the lobby for free. Completely unacceptable. They should not be allowed to use a third party booking agency if they are not going to honor the reservations.

We have been at the Hampton Inn in Emporia Va a number of times. They have so-called remodeled. I don't think they considered anything but saving money. If you have children it is bad. The room was described as having 2 queen size beds. I have one and this was not a queen size bed. When I had someone call the manager said they only have queen and king size beds. I guess I'm stupid. Also, there was a code violation. If it was in our room. I wonder how many other rooms are the same. Tried their customer service and of course NO one got back to me. I will follow up on this as much as I can. What they are doing is WRONG.

The Hampton Inn room in Ocala FL was very nice. The staff was great. They gave little extras like water, bacteria wipes for the room and earplugs. The free breakfast was very nice, too

In August I was part of a bus tour that spent the night at a Hampton Inn in Traverse City, MI. Due to weather I could not walk to a restaurant. The front desk was very helpful in providing take-out menus. Management also returned my gold earring left in the room. I was impressed.

Woodland, California: Hampton Inn and Suites. Monday, August 21, 2017: We went to breakfast, made a few trips up and down the elevator for extra coffee and to get a paper. Our children arrived and we separated out all of the things that they needed to put in their car from our room and they made several trips up and down the elevator. The floor was dry on every trip. The four of us enjoyed watching the eclipse from our room. It ended at 10:30 a.m. For the most part it was an especially pleasant time to visit and enjoy each other's company. We had scheduled the shuttle to the airport for 11 AM to take my husband and me to the airport. Alaska had sent an e-mail alert to allow extra time for traffic delays because of heavy flight activity after the eclipse. We left the room, about 10:35 AM, pulling our wheeled luggage to the single elevator in the hotel. The handle of my luggage was in my left hand. Another man was on the elevator already.

Stayed at the Hampton Inn because we had a mandatory evacuation during Hurricane Harvey on August 29 and 30th. They charged us daily on our PayPal card. When we checked out I thought the receipt was a summary of the two days we paid for in advance. On September 4, 2017, another charge adding up to the two days came out of my account. So this made an overcharge on their part. When I called them they were very casual about the overcharge and said it would be released tomorrow. No that's not ok with me, we need our money today, you are holding it and we have needs because of the flooding here in Houston. Shame on you HAMPTON INN for taking advantage of us during our time of need.

Horrible experience. Hotel management is rude. Air was not working, paid for two nights' and money was not refunded. Spoke with Ms. ** she was also rude. Was told to give Cynthia ** a call today so she could accommodate me.

My family and I were staying at Hampton Inn and suites, Sherman oaks, ca, while on vacation. As we were enjoying our free breakfast each morning, we noticed random people coming in from the outside through the front doors to come load up their numerous plates with the breakfast and then leave the hotel property. We totally felt unsafe about this, the elevators to guest rooms are right there in lobby as someone can follow a child or adult up to their rooms. There is also an ATM right there & someone can watch a guest withdraw money & follow them.

We stayed at the Hampton Inn in Seattle after coming off an Alaskan cruise. We wanted to relax and spend some time by the pool. Upon check-in it was discovered the hotel is under major renovation. There was no carpet on the hallway floors and the rooms on either side of us were being worked on. All the workers were wearing masks to prevent them from breathing in the fumes from the paint, glue, drywall, etc. I went to the desk immediately after checking in and was told they work until 5 and all floors were under renovation so it wouldn't matter where in the hotel I was located. I asked about the pool and I was advised it was not open at this time as it too was under renovation. I did request to speak to a manager at that time and was told someone would call my room. I never heard from anyone. Upon checking out I requested to speak to a manager but it was very early and the manager was not in yet.

PLEASE SAVE YOURSELF FROM THE DAMNATION OF THIS PLACE!!! I walked into the lobby to hear the clerk tell another customer it wasn't her fault they (Hampton) lost her reservation and that there was nothing she could do about it, to find out the next day that I was charged TWO times for a room that I booked with Hilton honor points. SIX, yes SIX days later I am still trying to get a refund! So, one night stay cost me $560, 50k points and 5 bounced transactions due to their overcharge!! (Yeah, we work hard for our money and live on a budget). And to top it all off NO ONE FROM THIS LOCATION WILL RETURN MY PHONE CALLS!!!

Poor Manager services. I recently stayed at the Hampton Inn Walnut Grove in Memphis. During this stay I was not aware of some of the rooms not equipped with fridge nor microwave. There was nothing I could do at this point. So I had to go out and buy a cooler to keep my beverages and food cold for my family. My room had broken drawer, bed sheets and pillows had black stains on them that didn't look very clean. Shower head was not adjustable so when taking a shower water would get all over bathroom floor. You could hear others being intimate through walls. Breakfast area oatmeal very watery. Food was not great at all and when eating breakfast water came dripping from ceiling onto chair and table... how disgusting and was told that it comes from a non working ice machine on another floor.

My family and I just spent the last week staying in four different Hampton Inns in four different states (Mississippi, North Carolina, Tennessee, and Missouri.). Each location was very similar. Below were the Pros and Cons. Pros: Customer service was fast and friendly. The rooms were all updated and maintained. Housekeeping was timely and housekeepers were friendly. One location the housekeeper left a friendly note to the would be customer. This was a great touch. Parking was sufficient and had plenty of places. Breakfast was average but tasty.

I stayed at Hampton Inn in Pennsylvania and booked the hotel thru Priceline. When I got to the hotel, the manager had the reservation, but still charged my credit card, saying that the credit card did not go thru. When I got back a few days later, I found out I was double charged by both, Priceline and Hampton Inn. I am tired of being double charged by Hampton Inn. If I was not vigilant I would be getting double charged. I am very unhappy about this.

Hampton Inn Hot Springs - Told the reservation lady I didn't know if 7 of us (tennis tournament) would be staying Wed through Sat or Sun. She said I should make it to Sun and I could cancel 24 hours before if I didn't need Saturday night because of weather and told them on Wed night when the schedule changed. Management did not give us AARP rate for Fri. I was not told the rate went up on Fri. Was only given one rate. I had to talk to Hampton Inn guest services and they told me that the manager didn't have to cancel Sat night. We were told we would get an email instead of a paper bill. Thursday we asked to speak to the manager face to face. Never happened. He always sent messages through an employee who had to speak to him to get an okay.

We checked in on April 7 to April 29, 2017. We were there for a funeral. The morning of the 28th (day of funeral), my husband took a shower, then it was my turn and the shower broke. Wasn't able to take a shower. Had to go to funeral. Didn't have time for them to fix shower. However, when we got back spoke to manager Seth, he was very professional and show some concerned and he did apologized for inconvenience. Changed our room and gave us 50% off, the other room he gave us, had a dirty microwave and the bathroom vent didn't work. The room to us was not worth the money. The hotel is dated and needs to updated. I was so disappointed with the hotel. I must say the customer service was very good. However the continental breakfast was very good!

This is kind of crazy. Hilton charged my account for staying at their Hampton Inn in Bluffton SC while in Brunswick Ga. My credit card company shut my credit card down from charges in two different states. I still don't understand why they charged my card. I called the front desk and I was told; I didn't have reservations so no charges were made. It appeared on my CC account and originated from that hotel in Bluffton. I was transferred to billing with no explanation. CC company cancelled my card, trick is I'm going out of town Thursday and need my card. The next credit card on file with Hilton will be my prepaid card from Walmart. What's even better, it's a Hilton honor card.

The air in our room did not work and the guests above us sounded like they were having a party. Called the front desk and told them about both issues. I was told to unplug the wall unit and try it again, still didn't work. I was also told they would see what was going on upstairs, that didn't work either as the noise continued beyond 12am. The staff was not interested in helping with either issue. Worst night ever! I will never stay at a Hampton Inn or associated hotel again! Definitely not worth the $120 I paid for the night! I would rate them zero stars if this site would let me!

I arrived at Hampton Inn Suites 2 weeks ago. Ever since then me and my mother and my fiance felt at home. The whole staff, cleaning crew and engineering department are outstanding. The all stars of this awesome hotel are Miss Letty, Miss Hope, Miss Heidi, Miss Angela, Miss Alyssa, Miss Taylor and Miss Courtney and the engineering department Mr. **. When you have an outstanding team you bless them and they would even do even more for this awesome company.

Dirtiest hotel I have stayed - Hampton Inn in Limerick Pa. The rooms are dirty, the staff are not accommodating, the bathrooms are filthy and sheets and towels are dirty with stains. I will never stay in Hampton Inns. Very bad.

We stayed a weekend to visit our daughter in mid March. I made reservation using Honors club in mid February and had to pay in advance for reservation for special price. I had to give up any right to cancel reservation. We had a very nice stay in a very nice suite. After returning home I noticed another charge on my credit card. They charged me again for the same stay. After a few phone calls they told me they were sorry and would credit my card. If I didn't have the time to look at my card online or go over bill I would have paid 2x. This doesn't seem to be a very honest way to do business. Will have to rethink staying here again. Again they were very nice on phone. Very sorry but if I didn't catch this it would be money out of my pocket. I wonder how many others this has happened too that didn't catch it.

Thank you for sending the two certificates. However, I'm not sure we or any of our family members will use them considering how poorly we were treated by management, Marrissa at the Carlsbad, NM Hampton.

I have stayed at Hampton Inn several times. We were always satisfied. NOT THIS THIS TIME. Last week we stayed at the Hampton Inn on rt 17 Mahwah New Jersey. When we checked Stephinie at the desk made us feel not welcome. I came back to desk because the key card did not work. She said (nasty), "You have to wait. I am busy." I said, "I want to get in my room." She said, "You will have to wait." At the time no one was at the desk.

We have stayed at the Hampton Inn in Pennsville NJ many times and never had major problems but this time (it is our last time) the desk staff lied about what she had told me on the phone. The manager said nothing, promised to follow up but did nothing and tried to pass it off to reservation, who then passed it off to customer service who could do nothing and passed it back to the hotel. I was assured I would be contacted within 72 business hours. Not sure what that means since the hotel is open 24/7. It has now been 7 days and so far nothing. If they hope I will just go away, they are sadly mistaken!!

I had very worst experience from Hampton Inn Chelsea. I checked in to Hotel on 6th Feb and check out the hotel on 19th Feb after clearing all my balance to zero. My stay was in Room No. 607. When I checked my bank statement on 21st, I could see that they have deducted $1635.16 from my account on 20th Feb (My statement shows in IST, so it is showing 21st Feb). I called the Hotel front desk and they are saying that there is no such transaction reflecting in their account. I am working with Bank fraud department for a investigation on this. I never had any such worst experience with any other Hotels.

I booked a room at the Hampton Inn located at 6082 Transit Rd Lockport NY. I booked this room 2 days in advance for Valentines Day 2/14/17. It is new and super convenient due to it being down the street from my home. Me and my significant other checked out the following morning and I decided to pay cash. They then informed me that it may take up to 3 days for them to release the hold on my card.

I have been to a number of Hampton Inn hotels. Most experiences went pretty well. I didn't have the problems mentioned by a number of other posters. I've had several particularly good experiences with the Hampton Inn in Clinton MS. The staff is the friendliest and most helpful of any of the Hampton Inns I have visited (especially the front desk and food services), not that the other locations weren't friendly and helpful, but the one in Clinton MS more so. JoJo, who does the breakfast service is always polite and cheerful, and will do her best to get you what you need for breakfast. It's been a great experience each visit. Kudos to the staff and management for such a well run and amenable location.

The hotel is in Carson City Nevada. It is welcoming and clean. We got very fair price for what we received. The continental breakfast was fantastic along with the pool and clean rooms. They were accommodating in providing additional towels, toothpaste. We plan on staying there again in the future.

The Hampton Inn at Birmingham, Alabama was a very nice place with a great staff! Excellent customer service at an excellent value. It was very comfortable and there was nothing wrong with my stay. The hotel was clean and smoke-free. The staff were friendly knowledgeable and polite and energetic. The continental breakfast was wonderful, full of choices, satisfying and the one employee running it was very friendly and welcoming.

I love the Hampton Inn at the exit of I-95 in Georgia. It is not 5-star but gives us the comforts we need and I settle for the best of what I can afford. They have never let me down. They always have just what we need. Great comfy beds which mean a good night's sleep and breakfast waffles. Customer service was great and their staff were helpful, no problems at all. They even have cookies at night and milk if you ask. We belong to a travel club that gives us great prices.

Since Sunday, today being Wednesday (going on 4 days), I have been contacting the hotel General Manager and Redstone Bank to correct the charges that have been additionally took out of my account. I have been emailing the General Manager - Rebecca, back and forth for several days now and as of last night, Wednesday - 1-3-17 at 9:36 pm I would be refunded and charged back the additional charges they have took out - $273.13 and $162.98 and would see this in my bank statements Wednesday morning when I woke up, today. I wake up to see I HAVE NO MONEY IN MY ACCOUNT! They withdrew the 273.13 instead of recharging it to my account.

My HONOR experience became a nightmare my last day of stay. I requested at 10:50 am on 11/28 for an 11:30 am checkout as the elevators were still not working and I needed to use the stairs to carry out luggage, bags, and personal effects after a 5 day stay. I requested Steve a front desk agent for the additional 30 minutes. Steve, YOUR front desk agent took my hotel room key, answered 2 calls, and about 3 minutes later, turned to me and advised as if he was a Grand Master or better yet, GOD, he would grant me 30 additional minutes to check out and "to make sure I made it quick." 5 days, $533.20 and 2 days of stairs, I was not going to be quick about anything. Steve called my room at 11:17 am and asked if I were staying another day, I advised I just spoke to him and advised I needed until 11:30, I advised this at 10:50 am. Steve stated he told me to hurry.

My first Hampton Inn experience was in 2007 in Pueblo, CO. It was topnotch, everything was great. Since then I've noticed the quality decline but the price has not. My recent stay was in Tucson, AZ this last weekend, what a difference from 07. Now Hampton Inn has stooped down to provide what little amenities available housed in the bathroom. So if your spouse is going #2 in the bathroom and you want to make coffee or get some ice you are going to have to wait. There was an unpleasant smell about the entire hotel and they should switch the name from "continental breakfast" to "coffee and a snack," so you can be prepared to buy breakfast before you head out for the day. It's time to dump Hampton Inn and move on to something better.

I had asked that my post not to be published as the mattered had been resolved. Could you please delete my previous post. There was a misunderstanding that was corrected to everyone's satisfaction.

Hampton Inn, Parsippany, NJ - First, This Hampton Inn and a Hilton Hotel share the same building - very confusing. The beds were lumpy and very uncomfortable. After I arrived and settled in, I noticed that there was only a half roll of toilet paper in the bathroom, and that there were not enough hangers in the closet. On my way out that evening, I asked one of the desk clerks, who might have been the manager, to please have more toilet paper rolls and 4 hangers to be brought to my room, and I gave him my room number, twice. When I returned several hours later, nothing had been delivered to my room. No one answered the phone, so I had to go out to the front desk and ask again for hangers and toilet paper. Also, the window curtains did not close, due to poor design, and since I was on the 1st floor, anyone could have looked in. Poor service, and bad design!!

My wife and I normally search for cheap rooms. But we decided we was tired of not knowing what to expect when we get there. So we figured we would spend more money and everything would be perfect. The room is super nice but everything is not perfect. It is cold out and there is only decaf coffee and it's ice cold. My wife and I mentioned it and the front desk acted as if we hadn't even spoke.

It saddens me as I have stayed with this hotel on more than 10 occasions. As long as you don't forget something everything is fine. They can tell more lies rather than saying "we made a mistake and we are sorry." My Tiffany's necklace never made it to me. When they agreed to send it they never declared a value so UPS would only pay them 100.00 for my 350.00 necklace. Instead of them just saying this they took me through all types of hoops and even in the end tried to act if maybe I was making the whole thing up.

The trip was to take our 10 yr. old grandson to the KS State Fair 9/15-17/2016. Our grandson had $20.00 which he forgot to put in his pocket. It was next to his duffel on a desk. When we got back it was gone. I immediately went to the front desk and filed a complaint. I was told the manager would be in at 8:00 am the next day 9/17. Was told 9/17 that the manager would not be in till later, took all my information and said she would contact me with-in 24 hours. It is now 9/22. No contact. If room service thought it was a tip but was reported that the money was missing, it should be up to the manager to find out who cleaned the room and get the money back. This was a 10 yr old's money. Not ours. The stay was good, but ignoring a complaint is totally unacceptable by the manager and nothing worse than a thief.

Excellent. Staff was superb. Morning breakfast was perfect and there was even a place we could meet with friends. We stayed here along with 50 other guests for our daughters wedding at a local vineyard.

Booked an online reservation online on 1/15/16, 10 day stay starting 2/11 at Ormond Beach Hampton Inn, Confirmation #**. Unfortunately, I booked the wrong FL Beach Hampton. I could not cancel online due to the special event. It was past the cancellation window. Reservation was 27 days in advance. Normally there is a 24-72 hr cancellation period to avoid cancellation penalties. You would think that anytime the cancellation period deviates from norm, it would be clearly noted. Called hotel less 25 min from placing online reservation, advised of my mistake, was told she would cancel with no penalty. I then booked for the same dates at the correct Hampton.

I made a reservation directly through the Hampton website for a 3-day stay 5 weeks in advance of when I needed the room; the total including tax was $724.65. Two weeks after making the reservation, an email from Hampton shows up in my Inbox telling me they're sorry to see that I cancelled the reservation; also included was an offer to create a new reservation. The problem was that I did not cancel the reservation! Therefore I immediately contacted Hampton Customer Care informing them that I did not cancel the room and requested that the original reservation be honored. They told me I could make a new reservation however not at the same pricing as the original reservation. I told them that I suspected Hampton cancelled my reservation because they increased their pricing and knew they'd rent the room for the higher rate to someone else.

Earlier this summer I had my van damaged by someone who backed into it and left without admitting to it. I went to the front desk to review the security videos and they told me that there were none. I couldn't believe that a motel chain that charges the prices Hilton does would not have security available. Just this last weekend my girlfriend insisted on staying at the Hampton in San Bernardino CA again and I did not want to because of the lack of security. Well she had her car broken into and several valuable guitars stolen. She saw the man driving a car that seemed suspicious but didn't get a license number. Again the motel said that they did not have security or any cameras.

Stayed at several Hampton Inns have never had this experience. After calling several times to motel being hung up on I still have not been refunded my money they put on hold. They have been very unhelpful and rude.

I stayed at the Hampton Inn at 1212 Cumings Street in Omaha Nebraska on August 6th. I attended a wedding that was nearby. Upon arrival an issue with the check in as they had my name misspelled. Once we get to our room I notice mold around the bathtub and a water bottle cap on the floor in our bathroom that clearly wasn't ours. But needed a place to stay so overlooked these issues. Checked out the next morning and headed home.

I put a review here and now just to keep the record straight I want it known that finally today Hampton Inn gave me my overcharges back. In all fairness, they removed all three of the charges but no explanation. I don't know if they screwed up again or were trying to "make it up to me". But they did correct the problem finally.

My daughter placed a hold on ten rooms at the Hampton Inn located at 102 S. Cottage Hill Rd. Carrollton, Ga 30117 for her graduation celebration. Unfortunately, she booked directly through this location and was charged for eight rooms to which her credit card cut off at four rooms with a rate of $132.68 totaling $530.72. No one sent a confirmation, policy requirements, or cancellation notice in writing or through an email. After contacting the hotel directly to resolve the issue, no manager was available so I made a call to the corporate office. I spoke to a LeaAnn and she stated that there would be a review and that my daughter would receive a paper refund 7-10 days and to call back if there is no response after 72 hours.

Found a charge to my card of $250. Called to dispute and person said "Maid says it smells like someone smoked in room." I am not a smoker. Called and disputed with my card and with Hampton Inn. The maid said and that is that so I requested corporate call me. First floor windows were open upon arrival to room and extremely windy outside.

My family stayed at the Hampton Inn Columbia IL. The room had one towel, no bathmat. We requested a wake up call and didn't get it. Also the pool was green and looked very unclean.

Breakfast what a joke, hope you like dry cereal. Also I'm a non smoker. They said I smoke in the room and charge my credit card 250.00 dollars and they were so rude. Called the corporate office after getting the number off the internet cause the hotel said they did have a corporate office number. Friends be warned and careful if you stay there. Really its not worth their fare anyway. I talked with several different people. They could not do nothing not even give me a night stay in a different room. They really need the 250 dollars that they stole yes stole from me.

Having stayed at many Hilton Hotels and Resorts through the years, our family has been very pleased overall with our experiences. I must note, however, the Hampton Inn & Suites - Knoxville/North I-75 May 27, 2016, reflects very poorly on the image the Hilton product line strives to maintain on its properties. Never have I posted a negative review, but I believe this experience is worth noting:

I just called to reserve joining rooms but was told they could not guarantee joining rooms and may give them to guests currently staying in a joining room if they decide to extend their stay. So you wouldn't know until you arrive??? So they would rather chance/hope an existing guest extending their stay than going ahead and booking it and having it reserved. I have never heard of that before.

I went online a couple months ago to plan on a hotel to stay in as we were traveling and I wanted a really nice special place to stay. I read reviews and liked what I read on Hampton, so I booked. Waited and waited for a email confirmation never got it. Called again never got it. Called again and this time I was so mad I was going to cancel. The guy talked me out of it and said it was on his way and never got it again. So called to cancel and found another one and the lady said she sent it so we regrettingly kept it. When we got there I thought the laundry room was right next to us and the washer was unbalanced but no it was our AIR CONDITIONER!!! It started out loud and then sounded like it was spinning and unbalanced. That kept us up all night and then at 7 in the morning the fire alarm went off!!! No explanation so I had to call the front desk to find out what happened. There was no all clear call or no explanation to what happened.

We checked into the Hampton Inn in Jacksonville on Tuesday, May 10 intending to stay through Sunday, May 15 due to a death in the family. All went well until the day of the funeral, Saturday, May 14. In the middle of the funeral, around 11am, we got a call from Leondra, the desk clerk informing us we needed to check out immediately. So, my husband and I left the funeral, frantically scrambled to find another hotel, which we were fortunate to do considering that Jacksonville was packed and hotel accommodations were hard to find. We were on the way back to the Hampton Inn when Leondra called back. "I talked to the manager and we're able to extend you until tomorrow." Me: "Take your hotel and shove it. I wouldn't stay there one more day if my life depended on it."

The purpose of this complaint is to address concerns about the treatment I have received from Hampton Management Staff, and the fact that my rooms were canceled as a result of me complaining to guest services. I made the reservation on March 21, 2016 for the Hampton on Walnut Grove in Memphis. There were several issues with this reservation that has put my name and reputation at risk as a agent. The original contract reservation was made 3/21. I had 10 rooms (1 double and 9 kings). The contract stated names must be added by May 16. The contract further advised that Cancellations are required by 4PM on May 6, 2016 local hotel time. At that point I started accepting deposits from clients. I provided payment deadlines in accordance to the dates provided. On April 21, I received two emails back to back about the reservation.

From the moment I checked in to the Hampton Inn in Charleston to a week after I checked out, I have had nothing but issues! I was told by the assistant GM that he needed my card in order for me to get into my room when the other girl I was staying with already had hers on file but wasn't arriving until after me. I asked him why he needed it and I got a rude response asking me if I have never stayed at a hotel before because it is standard policy. They then put the full amount on my card of over 900 dollars the following day. I went back to him again and gave him the original card it was supposed to go on which was the girl I was staying with. I had to call my bank and have them talk to him to have the amount removed. We then agreed to put my portion of the hotel which was 200 on my card when I checked out and the remaining balance was to be charged to the card on file!

I pointed out in the middle of my stay that I was being overcharged. After 4 days of getting the runaround it still wasn't resolved. I could hear people walking around in the room above me all night long. There was drilling and construction going on at all hours. It was such a bad experience. I am Marriott's new favorite customer.

From the time I walk in, I wasn't satisfied. I arrive at the hotel on Thursday, after a drive from Macon GA. When I got to the counter I was the only person there. I was in jeans, t-shirt and my hair was wrap. I was approach with a friendly "hello" and the person at desk start to explain about my stay. Now I book my room March 22, and I did several followup calls to explain what I wanted. I ask for a king with fridge and microwave. Well as she to tell me why they didn't have it and that they were overbook, and as I begin to tell her, I call then personal to tell them what I ask for, and to make sure we was clear. Well next thing I know some airline pilots came in, and she stop talking to me and begin to wait on them. I'm like "Excuse me pay attention to me". Well she was like "I'm sorry". I told her "Just because I'm looking like no one, you never who I might be."

When our school holds testing at the hotel our family arrived as early as 7:00 am. The first time we were testing at the Greensburg, IN location the Hampton Inn employees said "Grab something to eat since we would be here for up to four hours." During our second visit to Hampton Inn I got my coffee and bagel and my son his hot chocolate. The next thing I know an employee asks how my stay was. I reply that I was here with my son for testing. She informs me I was not to eat from the breakfast bar and I need to pay 10.65. I paid the amount but was very disappointed in the fact that one day it was all right. There were no signs saying that the kiddos and their parents couldn't eat breakfast. While we were attending the testing.

I will never stay at the Hampton Inn of Battle Creek again!! I called and made a complaint about being bit by something. I wasn't sure if it was bed bugs or not. I also told them that the head board fell off the wall. At that time the clerk said "oh the maid may have hung it wrong." I was told that the regional manager would contact me within 72 hours. A week goes by and I hear from no one so I decided to call customer service back but to my surprise I was told the regional manager put in their notes that he/she will not be calling me at all. This hotel didn't have a problem taking my money but a courtesy call was too much. I think the state or someone should check this hotel out for bed bugs. It also should be noted when I told them about the possibility of bed bugs, I got nothing but silence from them as if they knew something. In closing I would have to say shame on you, bad customer service, to the management team in Battle Creek, Michigan.

After first night stay at the Hampton, I noticed something crawling on my leg. I scoop it up wondering what type of bug it was. So I searched up bed bugs and it was a perfect match and then when I advised the manager, she tried to make it seem like I brought them here. Please don't waste your money on this disguising hotel.

Hampton Inn, is apparently owned by a group of liberals. Get to our room "very nice room," turn on the TV and it's pre set to come on to CNN on channel 17 or 18. Next I get out my PC and try to log on. Oops I forgot this is a liberal establishment. There is a $4.98 charge to get on the internet. I received more value at the Days Inn I stayed in a couple of weeks ago in San Angelo, TX. This Hampton Inn was in Selma, TX and I wonder if all Hamptons are this liberal. I will stay at a Best Western or a Days Inn next time. At least I can't tell what side of the politics they're on.

My car was parked in the parking lot in December 23, 2015 when it was hit by another vehicle. When reported to the front desk, they watched the security videos and concluded it was a white truck van (Very similar to the courtesy vehicles the hotels use). I made numerous requests for the video clip but the hotel did not respond (Could it be because they owned this vehicle?). I reported this to the BBB but they still did not respond.

On March 8, 2016, I called a telephone number (877 477 5807) listed as Hampton Inn to book a room. I received a text message confirming the transaction. A few minutes later, I got a call from PRICELINE that the hotel was overbooked and that they would give me a credit. A call to the real Hampton telephone number confirmed there were no rooms and that only Priceline could give me a credit. Priceline promised a credit but the charge is still on my credit card after 3 weeks but no credit and no surprise. This practice by the Hilton hotel brands is deceptive and dishonest. A customer is led to believe he is contracting with Hilton when he is not and has no recourse.

We stayed at the Hampton in Grand Forks North Dakota 12/17, 12/18n2015. The maid stole ** from a bag in my room. I left to go to the graduation of my grandson and had counted the pills the night before and when I returned there were 11 ** gone. I contacted the desk in the morning to report this to the desk clerk Patti and was told later in the day that the person had been confronted and confessed and she had been fired. I was also told that the police had been called and because this was a theft of a controlled substance charges would be made. She also insisted that the manager wanted to comp my room and put points in my honors account so I could stay at another Hampton. I was told that the police would be contacting me. Guess what? Never contacted by police, no points in my account, nothing ever happened. I guess people who work for the Hampton get out of free cards when they steal controlled substances.

My boyfriend and I checked into the Hampton Inn Titusville Fl on January 25th, 2016 on our way to visit family in S Florida. When we returned home to Michigan a few weeks later, he found an additional 250.00 charged to his credit card by Hampton. When he telephoned the hotel to inquire about the charge the manager (Ms. **) rudely stated that we were smoking in our room and a cleaning fee was assessed. We informed her that we do not smoke and No one smoked in the room during our stay. She was very obstinate and stated that housekeeping reported that they "suspected" smoking on our room, however she did not give us any specific reason as to why they suspected smoking in our room. I demanded an answer and she hung up on me.

My daughter made a reservation to this hotel located on the Waterfront in Homestead Pgh, PA for the weekend 2/19-2/21. She received a travel passport from a family member who's employed by this chain as part of a birthday gift. (I never stay outside of my preferred hotel which are the Hyatt chains.) I went along with this idea since this hotel is centrally located to shops and restaurants which are within walking distance from the hotel, so if drinking was a part of the celebration, walking was the preferred means of transportation. I arrived at the hotel to check in and was given room key, I got a luggage rack then went to the car to bring in the balloons and birthday cake that I just pick up for our dinner reservations at 8 pm.

This hotel has a convicted felon (credit card fraud) working at its front desk. When the General Manager was contacted, he blew it off as nothing. So they have a convicted felon who has access to customers credit card info, addresses, etc. He takes and SELL their information to people in Atlanta, GA. In return, he gets a profit for all the names and credit card numbers he provides. Those in Atlanta make FAKE cards and go shopping with fake credit cards. Next thing you know the customers accounts are being drained of money.

I accidentally reserved a hotel room for the wrong date, which was a day later than what I needed. When I got to the hotel, I explained to the staff at the hotel what had happened. The lady at the desk said there was nothing she could do about that reservation and that I would need to make a new one for the night I needed. The next day I was told that I would need to contact Hilton to see about a credit for the night I did not use. When I contacted Hilton, they said there was nothing they could do. The confirmation number of the unused reservation was **.

My family and I stayed at this hotel (6550 Loisdale Court Springfield Virginia 22150) on November 14, 2015 - November 15, 2015. Unknowingly, we brought home bed bugs. I have gotten in touch with the hotel, but they only offered a refund. I have had professional treatment done on my house at a hefty price of $2700. I have reached out to corporate and the owner of the hotel with no response. Corporate says it is out of their hands. This is beyond ridiculous.

This accommodation is infested with Bed Bugs! I woke up at 4 am while being ravaged. I had bites on my head, face, neck, hands, ankles & feet. I captured one and brought it down to the front desk. The manager shrugged her shoulders and walked away. My automated Hampton Inn review invitation was "pulled".

There were dead bugs in my bathroom. They said they would credit me the evening for the following day. They did not clean out the bugs while I was there. And the next day that was supposed to be credited they asked me to move the room because of overbooking to the sister hotel in the same building. I waited over 3 hours downstairs for them to check me into the new room, losing almost a full day of work. I was treated extremely poorly as if it was my own fault that the bathroom was full of dead bugs. What happened to customer service??

My daughter and I recently spent two nights at the Hampton. What a delightful experience! We were amazed and surprised by the friendliness and hospitality offered to us by everyone at the hotel; from our happy and helpful breakfast lady to all the front desk people who were always ready to give us suggestions, directions or just chat with us. Maybe because we both live in small towns we were expecting Chicago to be busy, rushed and rude but on the contrary everyone we encountered was so accommodating. We loved Chicago and are already making plans to go back and of course we will be staying at the Hampton on Wacker Drive.

I was staying in Hampton Inn for like 6 days. Room service removed a little roll of toilet paper from bathroom, without replacing with any new rolls. Even after personal request to the front desk or repeated phone calls (which the receptionist repeatedly put on hold!!!), staff failed to replace the toilet rolls or even talk to me without compelling me to yell for freaking toilet paper!!!

I stayed in this hotel for a training on August 7, 2015. I checked out on August 8 and went back home. I did not leave my house during the whole weekend so it was not until August 10 around 8 am that I noticed I did not have my Pandora bracelet. I immediately called the hotel since last time I saw it was on the counter next to the sink where I always put my jewelry every night. I was transferred to Housekeeping - Lost and Found and I left a voicemail explaining the situation and I left my contact information and room number I stayed; hoping that someone was going to call me back. Since no one called me, I called again at around 4:30 pm. Once again, nobody answered so I left another message. The next day (August 11) at 10:00 am the Housekeeping supervisor called me and asked me to explain the situation. She asked me again for the room number even though I said it in the voice mail I left the day before.

Ah, the Hampton Inn of Beachwood, Ohio. Having to deal with managers with filthy, nasty attitudes. Managers that won't give you a room that you paid for two weeks in advance for your daughter's birthday stating children under 18 years old are not allowed to have rooms. After straightening that out, having your vehicle damaged in the hotel parking lot and having to file police reports. A hotel that only has security cameras in the front of the building, but no where else? Even though there are entrances and exits around the whole building? Really? A non-smoking environment where certain individual can smoke up the hallways for individuals with asthma and other respiratory ailments. People if you want to give your heart a good stress test that may kill you come to the Hampton Inn of Beachwood.

We arrived at the Norfolk, NE Hampton Inn at 7:30 pm. I had booked the room on Expedia. When I arrived, the clerk advised me that my room had been cancelled. I most certainly had not cancelled it, so I asked to speak with a supervisor. Renata showed up. She told me she had run an 'audit report' at 4 pm and that the credit card I used would not process, so she cancelled my room. After explaining to her that my credit card had been compromised, so I had to request a new one, she told me that was my problem and that she had no rooms. Her reasoning behind cancelling my room was 'What if you didn't show up?' Well, I did show up with my new card in hand and was ready for my room. She again told me she could not and would not help me.

The room was suppose to be ready by check in at 3:00 p.m. We arrived after 4:15 p.m. and informed by the rude desk clerk that the room was not ready. We waited 45 minutes. My wife asked the head housekeeper about the room and she said it was ready a long time ago. The sink in the bathroom was slow going down indicating a clog. The internet did not work, even for an Honors Member, but rather required I pay $4.95 per day. Front Royal sorry representative for Hampton and Hilton.

My husband and I stayed at the Hampton Inn, 1950 GEORGIA HIGHWAY 122, THOMASVILLE, GEORGIA, 31757 on June 18-22, 2015. We paid for our stay with two different cards. However, only one card was charged and it was for the FULL AMOUNT OF OUR STAY. Of course we were unaware at the time and waiting for the release of funds from our bank and it was never received. It is now July 29th, 2015 and I have tried several times on several different occasions to contact a manager and to no avail. They are never available and the other times I was hung up on with no return call.

They only have 2 "handicapped baths" in the whole building and there are 5 floors to this hotel. Anyway, even though I reserved about 2 - 3 weeks ahead of time, I could not get one but my daughter got one and she's 43, ha! My one day stay was nice though and I was happy with the room. We could not get in though, at 3:00, but they gave me and my son 2 big rooms, 2 double beds. The "free" breakfast is wonderful and lots to pick from. I think I read where the building is 6 years old, but all looks nice and clean and fairly new on the inside. Personnel were wonderful. We even fed a little kitty that came up to my son outside.

I started working for Hampton Inn in Snyder, Tx. I had been there about a month now. The manager and her daughter are in charge. Everything was going fine until one day she asked me if I would like to run for supervisor of housekeeping. Of course I said yes. She had me check all the rooms and I did but keep in mind. I don't have training for this as of yet. So I marked down everything the rooms were missing and some that were still dirty. By 8 pm they were calling me on my phone that they were having to turn customers away because they didn't have any rooms available. I'm sorry but if a customer is going to pay 150-180 a night for a room, I'd expect it to be cleaned right and not have anything missing from it. To make the long story short I decided I would go in and do touch ups on rooms so they could have rooms available.

Hampton Inn Tampa International Airport/Westshore - I have been a Hilton customer for many years. I made an advance purchase reservation online on June 13 2015 for a stay on July 4-6th 2015 in a 2 queen bedroom. On July 3rd I called to confirm my reservation only to be told that it had been cancelled by someone using my name. I asked who called and why? Advance purchase had no answer because they didn't know. All they knew was that my reservation was cancelled and there was nothing I could do just sit back and allow them to charge my card and take my money. Really?

Stay 2 nights, I found Bugs in bed. But after all revs I am not going to complain. Just try to find a pest control co. Not coming back again. West Sacramento Hampton Inn. 07.03.15 - 07.04.15.

First, check-in and out was fast and courteous. Our room was perfect; a/c, refrigerator, hair dryer, etc., all working perfectly. We were impressed by the efficiency and cleanliness. We know that some hotels don't wash the bedspread daily... we saw a documentary on TV that showed under ultraviolet lights all kinds of stains from recent shall we say, personal intimate activity. However the spread at the Hampton was white, and as fresh the sheets with a simple elegant pattern. And the mattress was the most comfortable, soft and luxurious we've experienced for the price. The free breakfast was great; fresh fruit, waffles, eggs, cereal, pastry, oatmeal, fresh coffee. We visit Waterbury quite often from Boston, and this hotel is our "go to" place. Highly recommended!

I stayed at your Hampton Inn, 14 Mile, Novi, Michigan hotel this week. Can't say I've ever been treated better at a hotel. First, my phone was almost dead and the manager (I wish I knew his name) let me use his charger. Next Mr. ** went overboard helping us feel at home. He came back several times to see if we needed anything at the pool. Breakfast was great! Overall, a great experience!!

I stayed at the Hampton Inn Greenville SC I385 in room 413 7/1/2015. I have over a 1,000 bed bug bites on my entire body. I am in misery. The hotel staff treated me like criminal when I tried to warn them of the problem. Front desk lady ** was rude to me and treated me very poorly. They offered no condolences. I have the pictures of my body covered in these bites. Please help me get a better resolution.

1st of all I must say the housekeepers were excellent. There was a lady named Diane that assisted me with everything I needed and was very considerate with the services provided. The lady with the clip board and red hair was very spotty acting and had a nasty attitude. I feel as if she needs another position because working around the public is not for her. Other than that the room was clean and breakfast was nice but some of the employees gossiping and other unnecessary things going on was inappropriate.

I recently stayed in the Hampton Inn Key Largo this weekend with my family. We were supposed to stay 2 nights 6/26 to 6/28/15, but ended up leaving 6/27/15 (Saturday) at 9:30pm. Apparently we had an incident in the hotel where this man was stalking my daughter, following her everywhere and even hiding between the shrubs and staring at her while she was at the pool. We let the bartender (**) know and asked him what did he suggest we do? He then called the manager who came with 3 other clerks to the bar and asked us what had happened? We explained, she said she would make a note of it and to let her know if anything else happened. The bartender (**) even told us that there were other incidents there in the past that could even be related, but he couldn't elaborate.

I stayed at the Hampton Inn Akron South a few times because there's this young woman name ** (spell check). She makes my stay pleasant every time. I would love for her to expand. I spoke with a housekeeper my last visit and the older breakfast attendant and they were nice as well. Only if they had a better person to look up to they would be ok. The general manager isn't friendly, doesn't want to speak with guest and blew off her boss because she was talking with her mother. Not professional at all. She treats her staff like slaves instead of workers. Makes you not want to stay there but thank goodness she goes home. Me and my team love Hampton. If we could help in any way brighten their day like they do ours we will.

On May 14 I attempted to make a reservation at Homewood Suites in Littleton, CO. When I could not get one I contacted Hampton Inn at Hotel Booking, a choice I did not make. I later was able to get a reservation at Homewood Suites so called to cancel the reservation (which was for May 17th). The person I talked to could not find the reservation. I asked him to continue to try to cancel but he assured me there was no reservation. I received a charge to $256.05 billed to my credit card, so obviously there was a reservation that did not get cancelled. ** said I still owe the bill which I will not pay. I make this trip four times a year and have on occasion stayed 30-plus days. It will never be at Hampton Inn and I will never reserve with Hotel Booking again. Why would you turn this over to a ** probably in a foreign country to represent your hotel? Always avoid Hampton Inn. Of course you do not publish all reviews.

Finding a Hampton Inn in the town we are staying in is always a welcome relief. The rooms are always clean and comfortable, the breakfast gets us off to a good start, and we always enjoy our stay. What really makes a difference is the outstanding staff you have working at your hotels. Our stay at the Hampton Inn in Columbus on 6 and 7 June was predictably enjoyable for my wife, our daughter, and me. **, the young lady who was on the front desk during our stay went above and beyond to ensure our stay was perfect. We can't thank her enough for all the help she gave us. She is truly the best of the best. It is people like her that make us glad we chose Hampton Inn.

My husband, myself, and my thirteen year old daughter recently stayed at the Hampton Inn and Suites in Destin, Florida. To say I'm dissatisfied with our stay there would be an understatement. It was very hard to relax during our stay. Our room was right in front of the pool and it was very loud, there were several people outside during all hours of the night and it appeared that they were intoxicated. There are also several unexplained charges on our credit card statement. No one has contacted me to explain the charges in question. A vacation is supposed to relieve stress, not cause it. I would advise consumers to BEWARE of giving these people your credit card information. If you plan on staying here use cash and stay on the second floor.

Horrible customer service from the manager!! My family stayed here for a 3 day stay while in PA. We were actually very impressed with our stay. Very clean & nice. The complimentary breakfast was good. The only complaint we had was that housekeeping never came during our stay. We had to go to the front desk for our towels. But it gets worse. When we returned home, we checked our bank account. Noticed that we were charged for our reservation twice.

This was a 3 day visit and my husband chose this location near the airport. The first night we checked in and had dirty sheets, we then were routed to another room where the elevator was located directly behind us. This elevator went up and down through out the night. You could hear it go up and down quite clearly. We then went own out tour of the city the next day and came back about 10 pm and had no parking. We alerted the front desk clerk and was told it was nothing he could do and if we were flying out that they could reimburse us the parking fee behind the building. This was totally absurd to me as to paying to park at a hotel that I am paying for.

Staunton Virginia Hampton Inn. Would not rent a room to us because we lived within 30 miles and was rude to us which ended up having me irate and exchanged some words with them... It was for our wedding night. I will no longer give them our business. They are rude and discriminating towards us... Said it was at the discretion of the manager. After the guy next to her it was up to whoever was working the front desk... We were paying customers who just wanted a get away for our wedding weekend... I do not recommend this location...

I called in March of 2015 and reserved a block of rooms for a wedding. I told them that I needed 50 rooms and they explained that they block off 23 rooms (which is a floor) then opened another floor when they needed to. Now they are telling our guests there are no longer anymore rooms in the hotel for the wedding because they need to leave rooms available for other guests who call in. Mrs. ** is telling our guests that they really don't need a room and tries to talk them out of staying at the Hampton Inn in Jefferson City Missouri. Really!? Who does this!? Bad, bad business.

I realized I have accidentally made a reservation with Hampton Inn in NYC thru Booking.com when I received an email confirmation. I have called the Hampton Inn, spoken to ** (Mgr) within 20 mins, to waiver the cancellation fee and spoken to Booking.com to waiver their commission fee. Booking.com agree to waiver the cancellation fee but ** refuse to waive the cancellation fee. I would NOT recommend doing business with Hampton Inn - Soho - NYC.

I travel a great deal, both for business and pleasure. I normally try and stay in either Hampton Inn or Holiday Inn Express. The majority of these establishments are professional, and exhibit an appreciation for my business and strive to keep me satisfied. I have found a real anomaly. Today I made a reservation this morning at a Hampton Inn in Daytona Beach. The reservation was made around 6 AM. But, my plans changed, so I stopped in at the hotel to cancel. I am accustomed to these cancellations to be handled with polite and professional service. Not at this place! I was told reservations had to be cancelled 24 hours prior to my arrival.

Myself and my sister in law chose your hotel to stay in last night and woke up this morning to walking out to my vehicle that had 3 slashed tires. We went immediately to the front desk to let them know and they basically told me there wasn't anything they could do. They have no cameras in their parking lot! It was 2 scared women alone and not knowing what to do. I paid $115 to stay here, got my tires slashed, and had to pay over $600 for 3 new tires, a tow truck to take my car to the Firestone and nothing. I will never stay at another Hampton Inn and hope anyone out there will not either. This was inexcusable!

l stayed at the Hampton at 160 E. Huron in Chicago on March 5 2015 to March 6 2015. With my emerald debit card l left a $50.00 deposit on the room. That l left the room in good condition and didn't break any of the rules, l fully expected the deposit to be returned to my card in the time allowed. As of the 25th of March 2015 the deposit has not been returned nor have any of my repeated phone messages to the accounting dept.

I was contacted on March 8th concerning a room I booked in Orange Beach, Alabama. I had plans to go to Orange Beach March 8-11) and I booked a room at the Perdido Resort Hotel in Orange Beach. I paid for the first night on two rooms at this hotel. I received a call from the hotel on March 8th telling me that I needed to give them my card number to hold the other two nights that I was staying because my card was not going through. I had never been to Orange Beach, AL but I knew I reserved the room so I gave the agent my card. I was told that I would not be charge she was just confirming my stay for the other 2 nights.

Hampton inn Hobby airport Houston, TX - I stayed at this hotel for one night. The next morning when I went to check out they said their computers were down and could not give me a receipt. I had to leave and they charged me for two nights. I have been trying to get them to fix their mistake as I can prove I was in another Hotel the next night that they were trying to charge me for. They are real nice and say that they have corrected the mistake and reimbursed my credit card but the charge is still on there every month. They sent me a corrected copy of the bill. They do not care about my business with them as I travel a lot.

Well I must first say the room wasn't bad, but it sure did end costing me 400.00!!! For one night!!! It was Feb. 14th 2015. Myself and fiance have children but just wanted to spend the night alone (that never happens) so we checked in at the Hampton Inn Tullahoma. When we left the room was in excellent condition considering someone slept in the bed and no smoke smell!!!. Well when we checked out and a couple hrs later I get a message concerning my bank account and I seen a 167.00 and 250.00 charges. Our room was 136.00 for one night so...??...I'm confused and I call.

We recently spent two weeks travelling and stayed at Hampton Inn on 6 occasions. On our last night we stayed at the Matamoras PA location. Two days after getting home I checked my credit card and found that my card had been charged $250, not knowing what it was I called the hotel. I was told it was a charge because housekeeping reported our room smelled like smoke after we checked out.

I was an employee at the Hampton Inn in Baton Rouge. I quit my job due to racists comments. One of the managers told me that I need to get on a pole to shake my big boobs, as well as, change my hair color because it was unprofessional. I was born with light brown hair, and was very insulted. I call corporate to report this matter and somehow I came out to be the bad guy! Nothing was done about it! I think I need to contact a lawyer!

Y'all jack the prices up because you know it's time for UNT families to bring their students here for the semester starting. I think that's totally uncalled for. Y'all should be ashamed to do this just because you know we have to stay somewhere after a very long day. I give y'all 0 stars.

Front desk wrote down wrong room number on envelope, so had to go up to another floor. Went to get ice and the machine was broke, had to go on another floor. Put items in fridge and went to retrieve an item an hour later. Stuff warm, so called down and told them. Took several hours before anyone came up, then they had to bring another refrigerator to exchange out. Then went to the restroom and toilet backed up so called front desk and they said to come down and they would provide a plunger for me, so had to get dressed and go down and fix the toilet. I had just driven 14 hours straight to get here. No apology from the front desk woman at anytime.

During my stay at the Gainesville, FL Hampton Inn in October 2014, my car was functioning properly when I parked it there at night, but the next morning it was not. Long story short, my engine was flooded. This was surprising to me as I had not driven through any water during my 2 hour drive from home nor had it been raining. When I returned to the hotel after dropping my car off at the dealer, I noticed (and took pictures) of a broken sprinkler head in the exact parking spot I had been in. I also noticed water coming from my engine in the pictures I took when my car was being towed. After taking into account the damage to my car and the broken sprinkler head, I am convinced that the sprinklers went off during the night and flooded my engine.

I traveled to Batesville Indianapolis from Portland Oregon for two weeks of training. The first day training class when I got back to my room, all my socks were gone. I had bought food for the week to save money. When I got back from class the next day I noticed the fridge was not very cold. It was working fine when I checked in. I turned down the temp and when I checked it after training the next day it was even warmer so I checked it and found out it had been unplugged. There is no way it could have been an accident. I had to throw out over $30.00 worth of food. I told the person at the front desk and she said there was "no reason anyone would have unplugged it". My co-worker has had half of his blood pressure medication stolen over that two-day period, they happen to be blue pills.

I had a fire at my house and needed to stay in a hotel. I checked into the Hampton Inn. I paid for one night with one credit card and I needed to extend my stay. I told the manager that I would stop back with a different credit card to pay for the additional days. When I stopped back, the manager told me that she could not extend my stay using that credit card because it didn't match my original credit card. I am a local business owner and I told her that I use this credit card every single day without any issues. In fact, I went to another hotel and used that credit card successfully for the additional nights. Hampton Inn will not be in business long if they continue to mistreat their customers. I will personally never stay at a Hampton Inn again because of this incident.

We stayed at the Hampton Inn off I-95 in Fayetteville, NC on September 17, 2014. The morning after, while at the Continental Breakfast in the lobby, our room was burglarized. My husband's handgun was taken from his suitcase and $300 in cash was removed from my purse. The theft was 'neatly' accomplished and we would not have realized it until our destination in Virginia was reached except for my husband's attempt to transfer the handgun from the suitcase to our vehicle's console. I then checked my purse and discovered the cash missing; the thief had found every 'nook and cranny' in my wallet where I had secreted the bills.

To begin with the Hampton Inn in Fayetteville asked my boyfriend to come to their board meeting to support their hotel and he did. The Manager told him that his flyers would be posted for his Elk River canoe and kayak business and they said they would use his business as their theme and he could stay w/ their employee discount. None of that happened. We stayed there a week paid full price. Well the first room we stayed in had bed bugs. We asked for the manager and we were told she wasn't there but in fact she was there. The whole time staff was very rude. My boyfriend had to fix the pool pump because the pool was so dirty. Floors not cleaned nor vacuumed, stains on the sheet and bed bugs in room 408.

I stay in this location approximately 2 months ago. The carpet was wet in areas and the breakfast was terrible. The desk clerk recommended a restaurant for dinner. When I returned, I found that clothing was stolen from my room. When reported to the desk clerk, he laughed and said there was nothing he could do. I spoke to the Hotel general manager, Maria, after I arrived home and she said she would investigate my clothing loss by checking the key card to see who entered my room and said she was aware about the breakfast food problem and was sorry, and said would get back to me concerning my stolen clothing from my room. After not hearing for a month, I called her again and she said she is still working on it. It has been over 2 months and I have not heard from her. I am an Hilton Honors member and I have stayed at many Hampton Inns and have never had a terrible experience as I did at this location and treated so bad by the Management.

I made a reservation online for the Hampton Inn on High Point Rd in Greensboro, NC arriving on 8/14/14 and departing on 8/17/14. Before my arrival date I changed the arrival date to one day later. All of this was done online. Prior to my arrival, I received an email from American Express informing me that my account had been charged $501.80 by Hampton Inn. Needless to say I was concerned. Upon my arrived I inquired about the charge since I had not even checked in. I was told it was to cover damage and drinks. The amount added for that was $63.00. I was then told they could not honor my reservation because they did not get the arrival change and with a golf tournament, dog show, and a concert in town they were full. I then went across the street and was able to get a room at the DoubleTree which was cheaper, nicer, and friendlier. I will be contacting the corporate offices with regard to my experience. Needless to say, I will not be staying in a Hampton Inn anymore.

I am a 50-year-old female with a medical condition which requires me to use the bathroom quite often. While traveling down the coast from my home in McKinleyville, I stopped at Hampton Inn in Arcata to use the restroom. Upon entering the lobby of the hotel, I was approached by a female employee who let me know in no uncertain terms that I was not allowed to use the restroom since I was not a paying customer, at which point I left and went across the street to McDonald's where I was able to relieve myself. The really bad part is that when I walked past the front desk of the hotel, one of the female employees said out loud "Naked and dirty". Can you believe that? I was in shock and did not respond to her verbal assault, nor did I notify the manager since I was so embarrassed that she said that to me in front of a lobby full of people. This is the first time that this has ever happened to me anywhere in The United States. I feel that this is a form of discrimination. What do you think?

I stay here quite often on business and find that unless you ask - your room isn't cleaned. Sure, you get towels. But your floor isn't vacuumed and there's no such thing as clean sheets. Quite gross. Complaining to the GM, Ms. ** is a waste of time. Her idea of fixing the problem is to hire new housekeepers and let the crappy old ones train the new ones. Ever hear of "process improvement"? Sadly, this is the only hotel in Middletown. Really wish someone else would figure out there's supply for demand.

I had made a prepaid online booking through Booking.com and my stay duration was check-in on 11/07/14 and check out on 14/07/14 (3 nights) room no **. I checked in comfortably on the 11th upon my arrival from Berlin by train and All was OK till the morning of 13th of July 2014. The only problem I had earlier was the bath shower water was blocked and this was later amended.

Hello! At our hotel stay, there was a terrible odor when you walked in our room. We tried leaving the door open and letting the room air out. Then, we tried turning the AC way down to try and air out the room. Then, after about an hour, we went down to the front desk. The lady, Ashley, sent this other lady up to our room to check it out. She came back down and said there was no smell. So, we could not change rooms. We went back up to our room and she had sprayed disinfectant. So, obviously, she smelled something. The disinfectant helped for a little while but it still smelled horrible. We do not like being lied to. Please do not stay at this Hampton in Pensacola near I 10. There are plenty of other hotels to stay at.

We left our room this morning and came back to a room that was not clean and no towels. I called the front desk and ask for help and they said that a manager would be up in an hour. Nobody came up so I called the front desk again and requested the manager, and I was told that he was gone and cannot be contacted. I said that someone needs to be here to correct this and get us a clean room and some towels. I was told that there were not any rooms to move us into. I said that they are advertising rooms available on the sign outside as we speak. I was told that there was nothing she could do. I said, "If there is any time that you can shine or work out anything, please work your magic to do so." I was told, "I am not a fairy" and "there is nothing that I can do."

On June 22nd, I booked a room at the Meridian MS Hampton Inn for the night of June 26th. I put in my address and other information. My credit card was accepted and I received a reservation number. When my sister and I arrived at the hotel, I checked in and gave them my credit card which they gladly accepted. As the clerk was entering the information, he asked me what brought me to Meridian. I replied that I lived here. I was promptly told by another clerk that it was company policy not to rent to locals.

I recently stayed at the Hampton Inn in S. Richmond. I am a Hilton Honors member but now reconsidering using another brand. The stay started out good. This is a newer hotel I booked 2 rooms for 3 nights. During our stay we had a couple of issues. NO internet service in any of the rooms. One of the rooms did not get cleaned and the other was partially cleaned one day. I overlooked the rooms being cleaned, figured it was an oversight on housekeeping since they were already cleaning our floor when we left that day.

I have never ever experienced anything this horrible at any Hilton brand hotel in my career! As a long time loyal member of Hilton brand hotels, I thought it important I share my weekend stay at the Amelia Island Hampton Inn. I checked in late Thursday night with two rooms. Upon arrival, the city was sold out for a festival. The gal at the desk was answering phones, checking guests in and acting as a concierge. She checked me in quickly not recognizing me as a Hilton Gold nor welcomed me in anyway. I presented my tax exemption and credit card with the tax exempt number printed on front. She did not acknowledge and simply handed me a piece of paper to initial while she quickly answered phones - pointing to spots for me to initial while talking.

The television uses Dish Network to acquire its programming and when the weather outside is bad so is the programming. Instead of using a cable service the hotel chooses to get its programs from Dish Network which doesn't work well when it’s cloudy or raining. This happened to me in my last stay. I called the front desk and they said there was nothing that could be done. They also said that they often received complaints when the weather was bad but management was adamant about using the Dish Network instead of cable. This mean the hotel management knows that they can't guarantee television programming when the weather outside is cloudy or raining but they continue to use Dish Network. It's one thing when a hotel makes a mistake. That occurs by accident. In this case, management has decided to alright to deliver faulty service in order to save a couple of bucks. That's poor service and no hotel should be able to get away with lying to its clients. Don't stay at this hotel.

Our family has been on vacation this week and choose to stay at Hampton Inns. The last two were terrible from the uncomfortable beds to the air conditioner not working properly. Staff there said "I'm sorry....." and they would report it. Gee, I hope so. We won't be staying at Hampton Inns anymore on our vacation. I recommend checking out the rooms before retiring for the night.

Still here at the Hampton in SC, after some things stolen from my suitcase and all I'm hearing is "I'm sorry" which is accepted and nice BUT I want answers..... And yes, the Law was cal...

The management and personnel at this hotel went above and beyond in their help with me and my family's stay that could have been a disaster (rooms were cancelled by a 'booking agency'). The hotel was extremely clean, quiet and I would not hesitate to stay there again. Thanks H.I.!!

I stayed at the Hampton Inn on Olympia Ave in Tulsa, Oklahoma. The staff was very friendly and helpful. They went out of their way to make sure my room was satisfactory. Everyone I encountered, from the manager to the front desk to the employees in the breakfast area, were friendly, efficient and went out of their way to make sure I had everything I needed. It was a great experience and I would recommend this location to anyone coming to the Tulsa area.

When I went to check in on 3/19 at the Hampton Inns in Minnetonka, I arrived about 5 minutes early. Stephanie at the front desk made it seem like a big deal because check-in time is 3PM. She had to call to make sure the room was ready. I can't believe that 5 minutes early is really that big of a deal to have her huff and puff and stomp over to the phone to call housekeeping. Most hotels I've stayed at accommodate me if I get there 30 minutes early or more. Stephanie needs to drop the attitude. There are plenty of hotels in the area. I could easily take my business elsewhere.

I had booked a room for my daughter and I at the Hampton Inn & Suites in Charlotte-Airport (2731 Little Rock Road, Charlotte, NC, US 28214) so we could visit a college that she was interested in attending. I did book the flight through Kayak. One week before the trip, she suffered a concussion in a training accident at her school and was therefore unable to fly. I was told that the Hampton Inn could not cancel my reservation even for a medical condition. I understand that they have a policy when booking through these travel sites, but I believe it is unfair under our circumstances. We will not be staying at any of their hotels and will advice our friends to do the same.

On November 3rd, 2012, I walked into a Hampton Inn in Emporia, Virginia to rent a hotel suite and was told they don't rent to locals. I believe it was more to it than that.

The weekend of July 20th, my boyfriend and I stayed at the Hampton Inn in North Brunswick, NJ. We stayed at the hotel for two nights. After the first night, we woke up and went to the beach. I didn't put the Do Not Disturb holder on the door because I thought our belongings would be safe while the cleaning people cleaned the room. We went to the Jersey shore and when we returned, my boyfriend noticed the missing jewelry. The jewelry missing was a pair of 1ct. diamond earrings and a gold necklace with a cross & medallion on it. My boyfriend put the jewelry in a cup in the corner of the desk. As soon as we realized the jewelry was missing, I called the front desk who told me that nothing could be done because a manager wasn't in and the people who cleaned the room left for the day. I would have to wait till the following morning.

I recently stayed in the Hampton Inn Newberry, SC this past weekend for our family reunion. I am very disappointed with our stay and how it was handled. Yes, everyone expressed how sorry they were but nothing was done about it. I originally reserved a king suite and when my family and I arrived, it was not available. Furthermore, we were not informed prior to our arrival. This compromised the quality of our stay, in fact, it altered it. I actually saw suites that were vacant on 7/28 in the morning and no one ever suggested that we could move into those rooms. The bathrooms had no working fans and the room's thermostat was not working properly so every time we re-entered the room from our festivities, the room would be very warm and uncomfortable. I understand now that my great aunt was above me and she had a very warm room as well.

I unknowingly used travelnow.com or Reservation-desk.com (not sure which but have gotten emails from both) to book a night at Hampton Inn. When I went to check out, the hotel could not or would not provide a statement or receipt saying the online service was the only one who had it and to get a bill from them. The Hotel Customer Service level was very poor and the manager acted like she didn't give a dam. She gave me a blank sheet of paper for my receipt and laughed about it. Never use an online reservation service like travelnow.com or reservation-desk.com. Both seem to be running a scam. They hit your credit card the day you call in, not the day of your reservation, so you wind up paying for the room 3 or 4 weeks before you even are at the Hampton Inn. I will never stay at the Hampton Inn again, truly bad service.

I booked a stay through Hotels.com to stay in The Woodlands Hampton Inn. The concert I was going to see was canceled, but I had already paid for the room. I tried to cancel my room through Hotels.com and they said it was non-refundable. I felt rather victimized, since it was not my fault the concert was canceled. I called Hampton to see if I could push out my reservation in order to use it at another time. The clerk said she would push it out a few months, and if I hadn't used it by then, just keep calling back and she would do it again until I had the chance to come for another concert.

Do not stay at this hotel, Hampton Inn, Woodbridge, NJ. I am a frequent traveler and our company will use Hilton or Marriott. This was a social stay for 1 night. I made reservations well in advance for my suite. I contacted the hotel at 7:00 a.m. the day of check-in and spoke with the front desk to see if it would be okay if my mother would be able to check in early without me, just in case she arrived at the hotel before I did. I was traveling from Maryland and my mother from Connecticut. I contacted the hotel numerous times while driving to ensure that my mother would be able to check in and also if I would be able to be placed closer to my brother.

Lousy accommodations - We booked our room through Priceline (which I will be writing a nasty review for). We called to check accommodations and were told it was a handicap room with a smaller bed. Upon explaining my situation with children, I was told I could pay $25 a night for a cot and that we could not change rooms. I booked this hotel for the discount, then was told we would have to pay extra. The reservation staff was rude and very unhelpful. I called the company directly to see if we could be moved to several other hotels by this chain in the area and would pay the difference in price and was still told too bad. I repeat, this chain was not helpful. And, do not book on Priceline!

We booked a block of nine rooms for May 11-14 at the Hampton Inn and Suites, Paducah, KY for our daughter's wedding. At the time of booking, management and staff were clearly told that each guest would pay their own room. They agreed to a reduced rate of $99 per night per room. The block of rooms was not booked correctly. As guests started calling in for reservations, they found that the block did not exist, that a previous registration had been cancelled, or that the rate was not honored.

I booked 2 rooms for 3 nights at Hampton Inn off I-20 in Augusta, GA. Daughter was supposed to play in golf tournament. I was informed she was not playing on Monday. I called to cancel. They would not cancel or refund the money or offer credit towards future stays. $453.40 was charged to my credit card and they will not refund the money. I called various customer service numbers, no help. I’m a 15-year Honors member. Buyer, beware. Do not book special non-refundable rooms with Hilton, you will not get your money back.

We booked a conference with Hampton Inn, Riverside. The staff was unprofessional, the equipment was broken and customer service would not assist us even with a 100% customer satisfaction guarantee posted on the front desk lobby. The hotel provided audio/visual equipment that was broken and a health and safety issue.

I did work for this hotel located in Bloomington, IL. They did not pay me and wanted to take from my pay. What they did is not right and they should pay me the correct amount.

I made a reservation online for this hotel for 18 nights. I called the hotel to confirm that I could receive the government rate for this room, because I am a DOD contractor. I also told them that my CAC card had expired and I am waiting on the approval of a new one. I was told that this would not be an issue because I am a Diamond and since I was going to be staying for 18 nights. When I got to this hotel, I was refused the rate. I was told that the rate was $129.00 and that they could not help me. I asked to speak to the GM of the hotel. The person working the front desk claimed she was the manager and they could not help me. I then called Hilton customer relations and was told they would look into it. I received an email from a Traci ** saying that the GM would contact me. Two days later, I got a generic email from the GM of the hotel stating that they could not help me. I responded back to him and to Traci stating that I was not satisfied and I had to find another hotel the same day I arrived. I have not received any calls or emails since.

From October 16th to October 21st, me and my family were guests in the Hampton Inn Times Square North, New York. We already had made a payment for the whole trip (including one room for four persons in your hotel) to ebookers Germany in May 2010. During check-in, we were told at the reception that there would not be one room available for all of us; we had to get two rooms. By the lady at the desk, we all clearly were told that we would not have to pay extra for getting two rooms involuntary. We travel a lot and it was not the first time a hotel had to change accommodations for me or for us, but it was the first time that we were lied to. We had a nice stay in the hotel and there were no open questions during check-out (we were told).

Recently, on a trip to Temecula, California to bury my wife's mother, we experienced a level of customer service so poor. I felt compelled to let as many people know about it as is humanly possible. Our adventure began at the Hampton Inn on Jefferson Street in Temecula, California. Please note that the facilities were actually very nice and the front desk personnel were well trained (Karen and Nadia were phenomenal). Chris, in the sales department, also did a great job. That said, the target of this complaint is the properties general manager, Nadine **.

On 19 Oct 10, I was assigned room 223 at this hotel. The next morning, I had bed bug bites on my body and there were bloody spots on the bed. When I turned the sheet back, there were bed bugs crawling on the bed. I called the manager who came to my room and acknowledged the bed bugs. I was moved to another room for the remainder of my stay. When I asked the manager how he was going to compensate me, I was told that I would not be charged for my stay, but nothing more. I am now looking for a lawyer who will work for half of what he recovers.

My wife and I booked a room for January 2, 2011, Sunday night, through hotels.com. Full disclosure - the information we received when we booked the hotel stated they have a 24-hour cancellation policy. Saturday, January 1, 2011, night was terrible for our family as my kids were sick and vomiting all night long and consequently we could not make our trip.

I am seeking further assistance in this matter. I recently experienced a terrible hotel stay at your Hampton Inn located in Detroit/Roseville, Michigan. I have had many stays at the wonderful hotel and no complaints until now. On 11/26/2010, I was overcharged for a one-day stay. The guest assistant did not explain to me that if I was to stay past a certain time on the day same day that I check in, that I would be billed another day. If I had known then, I would have enjoyed myself and stayed another day, no problem.

I have already stayed at the Hampton Inn on business for 4 months with hotel expenses exceeding $12,000. But then, I was first ousted from my 1-bedroom suite and put in a standard single room to accommodate a local Shriner's weekend event at the hotel. Then was forced to sleep in my car when a guest triggered the fire alarm at 10PM and thus, flooding the hotel.

I was checking in on 10/10/10 and was asked if I was checking out early. They needed the room early. I was not even checked in and was asked if we were leaving early. I left earlier than I wanted to. They should have put me in a room so I could leave when I wanted to.

I stayed in room 121 on 08-12-10 and was bitten almost 100 times by bedbugs! When I complained, the manager said hotel had a problem with bugs. My room was infested by bedbugs, I have scars from the bites

The wedding party for my daughter's wedding was booked to stay at the Hampton Inn for 3 nights. We were there Thursday, Friday and Saturday nights on May 20-23, 2010. My husband told me the tub/shower was slippery, so I took a bath the night before the wedding. Upon attempting to stand up, I put my hand on the edge of the tub and as I stood my hand slipped and I came down on my rib cage. I sat and iced it for a few minutes and tried again. I made it to standing and stepped one foot out onto the bath mat. As I lifted the other foot over the edge, I slipped again and hit my upper thigh very hard. I had a bruise at least 6 inches around on my thigh and I believe I broke a rib.