Hampton Inn Reviews

Excellent service and staff very friendly and helpful when I had questions. Room were very clean. Breakfast was really good with a good choice of food. Manager was friendly and very helpful. Highly recommend staying at this location.

We stayed at Hampton Inn and Suites in Schertz Tx. Several times now, over Christmas was our most resent, room and staff were awesome, thank you Shanna at the customer service desk. She helped take care of all of our needs!! Awesome service!!

Thank you to Ms. Dee Dee from Selma, Al hotel for the great communication, assistance and hospitality. I will be returning with my family again while passing through. Or just to visit my family near by.

We travel last weekend to VA for a soccer tournament, we good in the Hampton Inn at Petersburg- Ft Lee, and the hotel had dirty floors, only one elevator was working, no body wash, no tissues, no queen bed, full side instead, ** odor in the whole third floor the three days and two nights, I got a headache and nausea because that odor. Saturday afternoon, we had to leave the hotel until 11 pm, unbelievable instead be able to take a shower, some rest then go out for dinner, there were not enough body wash, just for one person, we had to go out for long time to avoid the horrible smell.

I was charged $285 and $15 dollars for smoking. They said sensors went off. I don’t even smoke, have a son that is non-verbal with autism, and had sensors went off, every single person in that hotel would know as he would have terrified and very very loud! In addition, I stayed at the Hampton in Boca Raton, Dec 3-8th. I was not charged for smoking because I don’t, and if I did smoke, they would be aware, considering I stay there over 5 nights, and checked in Evansville, Indiana just before 7 pm, and left at 12 pm. I stayed at Fairfield Inn, and other hotels from the 4th to the 12th of Dec., and not one issue! This hotel made an error with my room when checking in as well! I am so disappointed with Hilton.

It’s been the worst Hampton Inn we ever stayed at and we stay at a lot. The heater didn’t work correctly. We stayed 3 nights. The first night they never replaced our towels. We had to ask for more, they said our room was not on the list for that. They never came in our room and emptied the trash. There was only 3 handicap parking spaces, each day was taken by an employee without a placard.

The mattress in our handicap accessible room was lumpy and uncomfortable, neither of us got any sleep. Our stays are usually comfortable but this last visit we decided to try a different hotel although we love the location. Who wants to pay over a $100 for discomfort on a trip. We've stayed here 5 times in the last 3 years. Nov-26-2025 has been confirmed. Confirmation #**.

I was awaken by my sister saying my driver side window had been busted out of my car. I went down to the front desk to inquire about it and they had no knowledge of this until they were talking about it at breakfast. Mind you they have mobile security on site and he is suppose to patrolling the lot. Along with my car 10 other cars were broken into and I am stuck with having to repair the window on my 2025 Jeep which is very expensive due to the negligence of this hotel. I am very disappointed because this a Hamptons and the desk clerks could’ve care less about any of us. They didn’t contact the police until we did. I do understand things happen but what do you pay security for and this still happens. I was aghast and I feel my sister and I should get some type of reimbursement for this inconvenience.

Trying to book a room for the week is a nightmare.. Tried to change the dates but had to pay $99 for that.. Wanted to cancel this. Cost $250.. Ridiculous policies. I don't recommend anyone to book a stay there. I won't ever use them again. Terrible. Terrible. Terrible.

While Hampton Inn & Suites on SPID in Corpus Christi, Texas, has consistently delivered clean rooms and courteous staff, this recent experience fell short of expectations. Despite the advertised 3:00 PM check-in time, our room was not ready until 4:00 PM. No prior notice was given, leaving us to aimlessly drive around for an hour after a long trip. This lack of communication and preparedness was both unprofessional and disappointing. Guests deserve timely updates and respect for their time—especially when plans are made around published check-in policies.

Not even if it were free! We were guests for a corporate event at the Packers game. Worst hotel stay I’ve had in decades. Front desk staff is poorly groomed— in appearance and manners. We had to wait for the front desk staffer’s personal call to pause so we could request an extra blanket- she rudely spat out “we didn’t have any blankets.”

This Hampton Inn is a disgusting dump! Believe all the 1 star reviews, they're all true. The only reason for my 1 star was the friendly staff at the front desk, especially Shawn and Matt. The rooms are gross, musty, smell like dirty socks and are infested with bugs. There are stains in the carpeting everywhere in the hotel. I wouldn't eat breakfast there and felt very uncomfortable in my room which was changed after the first night. I would have left after the first night, but I prepaid ($534.00) for 3 nights. The 2nd room was slightly better, it didn't smell as bad, but was very dated and had a broken thermostat. There were sewer / drain fleas in the sink and insects / bugs crawling on the carpets. This hotel is filthy and a disgrace to the Hilton brand.

We stayed at the Hilton Hampton Inn on Union Drive in Lakewood, Colorado. The quality of this Hampton Inn was certainly not up to our expectations for a Hilton brand. We encountered frayed carpet, broken elevator floor tiles, a catch tray missing in the icemaker, and adjacent to that, an open floor drain, along with rust or something in the corner of the tub caulking, and a dirty round cover in the bathroom.

I had another great stay at Acworth Ga. The lady at the desk was extremely nice and friendly. Janiya was so helpful and very nice. It's the people that make Hilton Hotels what they are. Someone asked me why I stand up for Hampton Inns. It's because I have not ever had a bad experience at Hampton Inn.

I like to pay for my stay when I book my room. You cannot do that with this hotel chain at least because if you cancel, you will NOT get your money back. I accidentally booked the wrong day and the wrong location hotel. I cancelled both on the same day. I was told no refund on the first one, the second one, I was told there wouldn't be a charge. My credit card says otherwise. I have some cognitive issues and maybe my husband should have looked it over. But they didn't care that it was a mistake. I will never do business with Hilton and Hampton again, and I do travel to visit family.

My wife and I stayed at this hotel after I had eye surgery since I had a follow-up appointment the next day and we live ~100 miles away. When we first checked in and tried to go to our room, we could not even get into the building the the key card. The front desk attendant had to let us in. All was good until the next morning when we went to breakfast. When we returned to our room, our key cards would not open the door. We went to the lobby and reported the problem. They said that it was problem a battery problem with our lock. We were told that maintenance would not be on site until 7:00 am.

Hampton by Hilton Otay Tijuana. **Disappointed by Hidden Currency Conversion Charges.** Following my conversation with the hotel, I’m attaching the information they requested. Based on what was explained to me, the hotel first converts the amount from **U.S. dollars to Mexican pesos**, and then back from **Mexican pesos to U.S. dollars**. I’m trying to understand why this process resulted in an **additional \$53 USD charge**, when the total amount quoted at the time of booking was **\$236.90 USD**. To me, this feels unfair and misleading. Prices should be fixed and transparent, not subject to unexpected conversions that inflate the final cost. I hope the hotel can clarify this and improve the booking experience for future guests.

Customer service was terrible. Young lady helping me had a real bad attitude. She was busy telling me I was lying to her. I told her I talked to a manager Friday and somehow E Booking.com has her personal phone listed. We talked I had made 2 reservations by mistake she said as soon as she would get to work she would call. If she would of checked my reservation she would if seen that I reserved the wrong day and we could of straightened it out. So I get there after a 20 hour drive from Denver Colorado and a young lady looks it up and says, "You put in the wrong days." She said to stay here will be $578.

Hampton Inn was the best hotel I could have stayed. I had great service. The workers were remarkable with their duties. Through the grapevine, I have heard that it is under new management. So with that being done, everything will change. Service will most likely be terrible. The workers' jobs will not get done.

Hampton Inn mt airy nc. My pistol was stolen from room 311. Beware. Had it in the couch down by the right arm of couch. The police have been notified and the gun is reported stolen. Hampton inn says that there is nothing that they can do, it’s my fault but when you stay at a place like this you expect better.

In June, my husband, I, and some friends were in the United Kingdom, and all the hotels we chose for our stay were Hampton by Hilton. The experience was excellent. We stayed in four different cities: Hampton and Hilton, Edinburgh, Dundee, Glasgow, and Belfast. The service, both check-in and check-out, was very efficient and quick. The rooms were ready upon our arrival and very clean. The continental breakfast was included in the price; it's a basic breakfast that wasn't bad. The only thing they should include more fruit. Overall, the service is very good, and the rooms are very clean. Since I'm a Hilton Honors member, I always try to book with them when I travel.

The staff was scarce, but the ones we found were friendly, and we appreciated their professionalism. However, I’m not sure what has happened with Hampton Inn recently. Our last two stays at different locations, including this one in Victoria, Texas, have been disappointing. Our room felt humid and had an unpleasant odor. The bathtub was peeling, and the caulking around it was coming off. The seams along the ceiling were also flaking. Even more frustrating was the breakfast: it was cold, the coffee was also cold and watered down, along with the other beverages that were offered, and the beds were uncomfortable. The elevators were also extremely small. We used to prefer Hampton Inn because the experience was always top notch, but unfortunately, this stay has changed our minds. This will likely be our last time choosing the Hampton Inn.

I stayed at the Hampton Inn, Bowie, MD from June 28 to my birthday June 30th. Unpleasant stay. Hotel not safe, dirty, staff uncaring, and someone vandalized my daughter’s car. Only one working elevator which shakes and drops, ceiling tiles in lobby has mold, not heat in the lobby, debris floating in pool, lamp cracked, dirty vent in room, dirt and dust behind night stand. I told them before booking that I had bad Allergies and afraid of animals and was told that animals were only housed on the first floor, but a big dog got on the elevator heading to the third floor with his owner, and I was cornered in the elevator when he got on. I would bypass this hotel if I were you and find another clean, and reputable hotel where people really care about your health and well-being. Thanks for giving me a bad birthday weekend experience.

Hampton Park – Sleep – Fly – Tempe, AZ. Front desk notified us on June 20, 2025 that passenger side window had been smashed to pieces while we were on our trip. Car wide open 4 days. Recognize you aren't responsible for damage, but we got no assistance at all other than notification. Front desk sympathetic but ‘corporate policies’ prevented them from helping, roadblocks and speedbumps at every turn. Wouldn't send photos so we could assess damage, wouldn't duct tape plastic on window.

We had a very poor experience at the Kalamazoo Hampton. The counter person told us the hotel was under construction and the elevators were not working. There were few lights in the first floor hallway. We accepted a second floor room, but the carpet was sticky like in a dirty movie theater. The toilet seat was loose. The back door could not be opened with our key card.

This review is in particular for my stay at the Hampton Inn and Suites in Bolton ON Canada. I have never had a bad stay at a Hampton Inn, but this can not go unsaid. Let me say this room was reserved for me as part of a group by a local business so it did not cost me any $$, only anguish and disgust along with a sleepless night.

5/19-5/23. This was the second time we stayed at the Hampton Inn in Orange Beach, AL. The 2nd day my husband found a flea on his foot. We thought he must have picked it up going through the lobby and up to the room. NO. He found several more on him. They were in the room. We complained to the front desk staff, and they offered to move us to a different room, but the new room was not beach front, so we asked them to spray the room, which they did. We had to stay out of the room for 2 hours.

Charge us 171. For 4 hours that dogs were in and didn't tell us. Never cleaned the room. My wife couldn't breathe. We never stayed in a hotel so dirty and outdated so we would not recommend this hotel to anyone coming in to Colchester Vermont. Dirty dirty so sorry.

I stayed at Hampton Inn Brannon Crossing Lexington, Kentucky. When I was trying to make a reservation I asked the guy how much. It was too expensive and I told him I would call back. He said, "You won’t get a place any cheaper." I said, "Ok but I’ll call back." Then he hung up on me. Then I get a text from a guy named Edgar telling me to hurry and make my reservation. This was on May 20, 2025 around 7 pm. I called Expedia and got the room cheaper. I told them I wanted a first floor room.