Hampton Inn Reviews

While Hampton Inn & Suites on SPID in Corpus Christi, Texas, has consistently delivered clean rooms and courteous staff, this recent experience fell short of expectations. Despite the advertised 3:00 PM check-in time, our room was not ready until 4:00 PM. No prior notice was given, leaving us to aimlessly drive around for an hour after a long trip. This lack of communication and preparedness was both unprofessional and disappointing. Guests deserve timely updates and respect for their time—especially when plans are made around published check-in policies.

Not even if it were free! We were guests for a corporate event at the Packers game. Worst hotel stay I’ve had in decades. Front desk staff is poorly groomed— in appearance and manners. We had to wait for the front desk staffer’s personal call to pause so we could request an extra blanket- she rudely spat out “we didn’t have any blankets.”

This Hampton Inn is a disgusting dump! Believe all the 1 star reviews, they're all true. The only reason for my 1 star was the friendly staff at the front desk, especially Shawn and Matt. The rooms are gross, musty, smell like dirty socks and are infested with bugs. There are stains in the carpeting everywhere in the hotel. I wouldn't eat breakfast there and felt very uncomfortable in my room which was changed after the first night. I would have left after the first night, but I prepaid ($534.00) for 3 nights. The 2nd room was slightly better, it didn't smell as bad, but was very dated and had a broken thermostat. There were sewer / drain fleas in the sink and insects / bugs crawling on the carpets. This hotel is filthy and a disgrace to the Hilton brand.

We stayed at the Hilton Hampton Inn on Union Drive in Lakewood, Colorado. The quality of this Hampton Inn was certainly not up to our expectations for a Hilton brand. We encountered frayed carpet, broken elevator floor tiles, a catch tray missing in the icemaker, and adjacent to that, an open floor drain, along with rust or something in the corner of the tub caulking, and a dirty round cover in the bathroom.

I had another great stay at Acworth Ga. The lady at the desk was extremely nice and friendly. Janiya was so helpful and very nice. It's the people that make Hilton Hotels what they are. Someone asked me why I stand up for Hampton Inns. It's because I have not ever had a bad experience at Hampton Inn.

I like to pay for my stay when I book my room. You cannot do that with this hotel chain at least because if you cancel, you will NOT get your money back. I accidentally booked the wrong day and the wrong location hotel. I cancelled both on the same day. I was told no refund on the first one, the second one, I was told there wouldn't be a charge. My credit card says otherwise. I have some cognitive issues and maybe my husband should have looked it over. But they didn't care that it was a mistake. I will never do business with Hilton and Hampton again, and I do travel to visit family.

My wife and I stayed at this hotel after I had eye surgery since I had a follow-up appointment the next day and we live ~100 miles away. When we first checked in and tried to go to our room, we could not even get into the building the the key card. The front desk attendant had to let us in. All was good until the next morning when we went to breakfast. When we returned to our room, our key cards would not open the door. We went to the lobby and reported the problem. They said that it was problem a battery problem with our lock. We were told that maintenance would not be on site until 7:00 am.

Hampton by Hilton Otay Tijuana. **Disappointed by Hidden Currency Conversion Charges.** Following my conversation with the hotel, I’m attaching the information they requested. Based on what was explained to me, the hotel first converts the amount from **U.S. dollars to Mexican pesos**, and then back from **Mexican pesos to U.S. dollars**. I’m trying to understand why this process resulted in an **additional \$53 USD charge**, when the total amount quoted at the time of booking was **\$236.90 USD**. To me, this feels unfair and misleading. Prices should be fixed and transparent, not subject to unexpected conversions that inflate the final cost. I hope the hotel can clarify this and improve the booking experience for future guests.

Customer service was terrible. Young lady helping me had a real bad attitude. She was busy telling me I was lying to her. I told her I talked to a manager Friday and somehow E Booking.com has her personal phone listed. We talked I had made 2 reservations by mistake she said as soon as she would get to work she would call. If she would of checked my reservation she would if seen that I reserved the wrong day and we could of straightened it out. So I get there after a 20 hour drive from Denver Colorado and a young lady looks it up and says, "You put in the wrong days." She said to stay here will be $578.

Hampton Inn was the best hotel I could have stayed. I had great service. The workers were remarkable with their duties. Through the grapevine, I have heard that it is under new management. So with that being done, everything will change. Service will most likely be terrible. The workers' jobs will not get done.

Hampton Inn mt airy nc. My pistol was stolen from room 311. Beware. Had it in the couch down by the right arm of couch. The police have been notified and the gun is reported stolen. Hampton inn says that there is nothing that they can do, it’s my fault but when you stay at a place like this you expect better.

In June, my husband, I, and some friends were in the United Kingdom, and all the hotels we chose for our stay were Hampton by Hilton. The experience was excellent. We stayed in four different cities: Hampton and Hilton, Edinburgh, Dundee, Glasgow, and Belfast. The service, both check-in and check-out, was very efficient and quick. The rooms were ready upon our arrival and very clean. The continental breakfast was included in the price; it's a basic breakfast that wasn't bad. The only thing they should include more fruit. Overall, the service is very good, and the rooms are very clean. Since I'm a Hilton Honors member, I always try to book with them when I travel.

The staff was scarce, but the ones we found were friendly, and we appreciated their professionalism. However, I’m not sure what has happened with Hampton Inn recently. Our last two stays at different locations, including this one in Victoria, Texas, have been disappointing. Our room felt humid and had an unpleasant odor. The bathtub was peeling, and the caulking around it was coming off. The seams along the ceiling were also flaking. Even more frustrating was the breakfast: it was cold, the coffee was also cold and watered down, along with the other beverages that were offered, and the beds were uncomfortable. The elevators were also extremely small. We used to prefer Hampton Inn because the experience was always top notch, but unfortunately, this stay has changed our minds. This will likely be our last time choosing the Hampton Inn.

I stayed at the Hampton Inn, Bowie, MD from June 28 to my birthday June 30th. Unpleasant stay. Hotel not safe, dirty, staff uncaring, and someone vandalized my daughter’s car. Only one working elevator which shakes and drops, ceiling tiles in lobby has mold, not heat in the lobby, debris floating in pool, lamp cracked, dirty vent in room, dirt and dust behind night stand. I told them before booking that I had bad Allergies and afraid of animals and was told that animals were only housed on the first floor, but a big dog got on the elevator heading to the third floor with his owner, and I was cornered in the elevator when he got on. I would bypass this hotel if I were you and find another clean, and reputable hotel where people really care about your health and well-being. Thanks for giving me a bad birthday weekend experience.

Hampton Park – Sleep – Fly – Tempe, AZ. Front desk notified us on June 20, 2025 that passenger side window had been smashed to pieces while we were on our trip. Car wide open 4 days. Recognize you aren't responsible for damage, but we got no assistance at all other than notification. Front desk sympathetic but ‘corporate policies’ prevented them from helping, roadblocks and speedbumps at every turn. Wouldn't send photos so we could assess damage, wouldn't duct tape plastic on window.

We had a very poor experience at the Kalamazoo Hampton. The counter person told us the hotel was under construction and the elevators were not working. There were few lights in the first floor hallway. We accepted a second floor room, but the carpet was sticky like in a dirty movie theater. The toilet seat was loose. The back door could not be opened with our key card.

This review is in particular for my stay at the Hampton Inn and Suites in Bolton ON Canada. I have never had a bad stay at a Hampton Inn, but this can not go unsaid. Let me say this room was reserved for me as part of a group by a local business so it did not cost me any $$, only anguish and disgust along with a sleepless night.

5/19-5/23. This was the second time we stayed at the Hampton Inn in Orange Beach, AL. The 2nd day my husband found a flea on his foot. We thought he must have picked it up going through the lobby and up to the room. NO. He found several more on him. They were in the room. We complained to the front desk staff, and they offered to move us to a different room, but the new room was not beach front, so we asked them to spray the room, which they did. We had to stay out of the room for 2 hours.

Charge us 171. For 4 hours that dogs were in and didn't tell us. Never cleaned the room. My wife couldn't breathe. We never stayed in a hotel so dirty and outdated so we would not recommend this hotel to anyone coming in to Colchester Vermont. Dirty dirty so sorry.

I stayed at Hampton Inn Brannon Crossing Lexington, Kentucky. When I was trying to make a reservation I asked the guy how much. It was too expensive and I told him I would call back. He said, "You won’t get a place any cheaper." I said, "Ok but I’ll call back." Then he hung up on me. Then I get a text from a guy named Edgar telling me to hurry and make my reservation. This was on May 20, 2025 around 7 pm. I called Expedia and got the room cheaper. I told them I wanted a first floor room.

I went through a 3rd party to reserve a stay at the hotel. When I arrived to check in I was informed there was an additional $25 for the already prepaid room. I handed $50, however, I was informed I needed a credit card. I stated I did not have a credit card. I was told I could get the key to the $150.00 room. I asked could I pay with cash app. When I attempted to pay the card was declined not because there were no funds. The incident went on for one hour hour after being off a 13 hours drive. Long story short, poor customer service service, no lead person to resolve late nights complicated issues. I was given a manager email address and Got no reply after emailing the manager. They were willing to keep or default my room and did not show any concern about my long drive.

We spent 4 days in a first floor handicapped room and the facilities were fantastic

From night desk clerk has been inattentive uninterested in work for 2 consecutive late night service. Night one I called for three times without any answer. I arrived at front desk and waited for 10-15minutes before he arrived at front desk station from interior office area while fastening his clothes as if he had been asleep. Night 2 I arrived and asked “can I get a blanket?” He replied, "I don’t have any." I replied, "You have to have give me something." He replied, "I don’t have to give you anything. I only have what housekeeping gives me." He then gave me a sheet. He gave me one fitted one flat white bed sheet. I stated thank you. He did not reply.

How is it that a hotel chain this size still charges you fees for cancelling reservations when THE STATE DECLARED A STATE OF EMERGENCY FOR FLOODING!! While it was the same day as reservation, Acts of God should be accepted as a good reason, free of penalties, to cancel at last minute. As a frequent traveler, me nor my family, will ever patronize this or any related business, ever again. Almost 400.00 for something out the control of man. And NO RESPONSE FROM LOCATION WHEN EMAILED WITH THIS CONCERN! RADIO SILENCE!!

We needed a place to stay for 3 nights and 4 days in our hometown so we chose Hampton Inn. I gave it a 3 star because for a very odd policy reason, we have had to renew our door keys twice and have been locked out of our room because of it, twice. We were told that the key has to be regenerated by check out time. We’ve been here for 3 days and have told the front desk twice, that we were staying another night. We were also told by a call from the front desk that we needed to call everyday to tell them we were staying, even though we had a reservation.

I travel frequently for business and have never experienced anything as unacceptable as my recent stay at the Hampton Inn located at 2093 Southampton Rd., Columbus, Ohio. From the moment I walked through the door, I was overwhelmed by the strong smell of ** and the appearance of a property that resembled a condemned building more than a reputable hotel.

We stayed at a Hampton Inn in Ft Myers, FL. for an overnight It was rated 3 stars, however, it was 1.5 stars at best. It had a beautiful, heated pool which was very nice. Once we entered our room, we realized that the microwave did not heat up our food, the room was temperature controlled, even though you could turn the thermostat readout down, the temperature did not change, and our refrigerator immediately fell forward, because the molding in the front of the shelf it was sitting on fell off when you opened the refrigerator door.

Hello I would just like to say this was the worst place I've stayed in a very long time. I stayed in room 306 & I had just had a shower & was going to use the hairdryer &. A NEEDLE fell out of the hairdryer bag on to the floor & so I called the front desk & all they did was send a new dryer. They weren’t gonna even get the needle out of my room, until I said, "Are you gonna come get this needle, I haven’t touched it."

Hampton Inn in Clarion, PA. The shower leak had been going on so long that it had worn out the tub’s surface. Plus we had to listen to the drip. Thermostat didn’t work including the fan. Literally no moving air. Dark hairs on the bathroom floor. We’ve had enough bad luck at Hamptons. Used to be great but not anymore. Moving on. Fairfield Inn was spotless.

Family and I are staying at the Hampton Inn Rancho Cucamonga/Ontario. Jose ** at the front desk has been amazing! He has gone above and beyond for all of our needs. The property is extremely clean, pool was great. All of the staff has been phenomenal. Will definitely come back. Thank you, Jose and the rest of the staff.

Bed bugs!!!! I had bed bugs bites all over me the day after I left the hotel and the hotel won't even respond to me. The assistant manager Mark was very rude and hung up in my face. He thinks I was rude which I was not because I told him that I did not think he was a good manager for not returning my call to let me know what was going on. He said the maintenance crew checked the room and there was no sign of the bed bugs but he was still going to have a professional company come out to check it yet, they were still letting someone stay in the room. I've left several messages since then and no one will return my call. I guess I will now have to proceed with the lawyer that I got. Completely disgusted as to how this is handled.

Clean and quiet, but $15 for onsite parking?!?! The parking lot had tons of space - we were not in a city, so I don’t know why that extra charge exists. I will call to see if I can have it reversed but that charge seems petty.

Booked reservation on what appear to be the Hampton Inn by Hilton reservation site. The site was actually a third party known as ReservationCounter.com. Reservation was processed with confirmation as per my request. My room charge was $304.20 plus tax. When I checked my receipt there was additional excessive booking fees for $65.65.I was not told about these booking fees. Hampton Inn and ReservationCounter.com refuse to explain the fees other than these were third party fees.. Hampton Inn accepts bookings from third parties but take no responsibility for their additional and excessive fees or non refundable contracts. In my view ReservationCounter.com is a scamming outfit and Hampton Inn lost my respect for dealing with such outfits.

After being involved in a serious hotel fire in the room adjacent to ours I North Platte Nebraska, 12/20/24 I called Customer Service and asked about compensation and was RUDELY HUNG UP ON!!! I find this Despicable. Mr. Kim **

BEWARE: Hampton Inn Christiansburg-Blacksburg, VA (near Virginia Tech). God forbid should you ever have any over-heated car/transportation issues & health issues and even call to let the Hotel know you are stranded. You WILL mysteriously be charged an UNKNOWN FEE 9 months later? When you call the Property the Owner/Manager won't even provide their name, details of any supposed charges and any record whatsoever of what they say is owing?

So loud. Right next to an emergency room and a busy road, so traffic noise is insane. Was woken up both nights by dogs barking in the hallway and soccer teams arriving very loudly at 1 am. Hallway reeks of pot.

Booked through GetARoom.com thinking it was Hampton Inn directly. Charged me 45% “Taxes” without disclosing until I submitted payment. Would not cancel just minutes after. Messaged Hampton Inn directly and they will do nothing except tell me to go directly to the booking company. Which I have. Why are they affiliated with a fraudulent company? Never again Hampton Inn. Shameful. Room was subpar. Blinds broken, tissue paper holder falling off the wall despite a huge dollop of glue. Low standards for a wad of money.

I stayed in Northwest Houston. The website did not say it was being remodeled. The place was a big mess. Wires hanging, furniture moved, almost no lighting, the breakfast was more than horrible. Cheap bad quality, the cream cheese came in tiny plastic container they had filled themselves from a larger one, all the breakfast area was moved, with one long table. Later they added two square tables. They removed the wallpaper in the breakfast area and the columns were covered in black mold (saw this the last day I was there because they had removed the wallpaper). I took pictures of all this mess and health hazard. The breakfast table was right beside the black moldy wall. I couldn't believe the black mold everywhere.

We aren't understanding why, or how this is even something ANY business can do to ANY paying customer..Then, NOT to refund OUR money after REFUSING our service, because of a "POLICY" that Hilton/Hampton's Inn has in Eugene, OR, which is "they don't serve to locals" which also, was never informed about, not posted anywhere, until we already done paid online for the room, and came in to get the key etc. That was the first time ever hearing about NOT SERVING to locals, who aren't ONLY locals.