Grand Circle Travel Reviews

347 Congress Street, Boston, MA

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About Grand Circle Travel

Grand Circle Travel creates international travel experiences for older adults. Specializing in river cruises and small group tours, the company offers trips that are culturally immersive. Founded in 1958, Grand Circle Travel focuses on personalized service and educational travel, offering service to destinations across Europe, Asia and the Americas.

Pros
  • High-quality service and staff
  • Excellent food and dining options
  • Good value for the price
Cons
  • Inconsistent communication
  • Issues with accommodations
  • Limited responsiveness to complaints

Grand Circle Travel Reviews

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    Page 2 Reviews 5 - 35
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    Staff

    Reviewed Oct. 15, 2025

    Everything was excellent. Will do another one after I save $$$! Food was top notch. The staff courteous and friendly. Bed was comfortable. Excursions were educational. I learned a lot. I love traveling

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    Staff

    Reviewed Oct. 13, 2025

    My husband and I just got back from our third River cruise with Grand Circle Travel. We did The Blue Danube: Budapest to Prague. We loved this trip! It was beautiful! This was a special tour, The Music Lovers Cruise. We were treated to lots of different music from the region. It was wonderful! The food was great! The service was impeccable. We loved these cruises! Looking forward to the next one!

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    Punctuality & SpeedStaff

    Reviewed Oct. 4, 2025

    We've been on several trips with OAT and they have all been wonderful. This was our first land trip with Grand Circle and we thought the 33 person group size was too big. Jeremy, our guide was fantastic and could not have been better. But we didn't like the huge amount of noise at the included meals with that many people. Also, the portion of the trip actually in the Canadian Rockies was only 5 of the 13 days and those days were great. The other days were spent in Calgary and in moving from Jasper to Vancouver. Two of the days were extremely long and grueling on the bus, even though we stopped several times. We would have preferred to spend more time in the rockies and fly from Jasper to Vancouver or back to Calgary. In the future, we'll stick with OAT.

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    Response from Grand Circle Travel

    Thank you for traveling with us and for the kind words about Jeremy. We hear you on the 33-person group size and meal noise; Grand Circle groups are larger than O.A.T.’s. We’ve noted your feedback on time in the Rockies vs. transfers and the long coach days. We’re glad O.A.T.’s smaller groups fit you best and hope to welcome you back soon.

    StaffProcess

    Reviewed Sept. 23, 2025

    This trip was a rich exposure to historical events, marvelous archaeological and historical sites, three proud, diverse cultures living on the same island & ancient crafts such as slate quarrying & dry-stone wall construction. All the people were just wonderful to talk to. Despite a bad reputation, all the food was most excellent. Will, our Program Manager was resourceful, enthusiastic & had a great sense of humor. He & Henry our driver, made a very good team for introducing us to life in the UK. I appreciated the way that Will incorporated music in his discussions about people & places. Riding through the Welsh countryside listening to a stadium full of Welshmen sing their national strong was stirring. Most Memorable Moment: Numerous ones come to mind, but walking Stonehenge & Hadrian’s Wall, visiting Chester & being bagpiped to dinner in Edinburgh were certainly highlights.

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    StaffProcess

    Reviewed Sept. 17, 2025

    The Grand CIrcle trip on the Rhone River was amazing. It was our 12th trip with the company 11 with OAT and our first with Grand Circle. The crew were always pleasant and made you feel welcome and special. The Program Directors for the 81 people on the tour were caring individuals who were knowledgeable and always pleasant. They had a wonderful ability to coordinate the tours which were divided into 2 groups of 40. They also had a good relationship with each other which was important in creating a warm and accepting environment. The tours in all the cities and the countryside were well organized, educational, historical, and fun. The Chanson was beautifully decorated and our room was very comfortable. The food was good and represented French cooking from each area. We look forward to taking another trip with Grand Circle.

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    Staff

    Reviewed Sept. 17, 2025

    My wife and I joined the Denali tour with our tour director, Scott ** and our driver, Willie. They were both professional with a touch of humor. The tour was wonderful. Our only complaint was the weather, which for some reason, Grand Circle could not control. Scott was a great director, and provided 2 speakers to the group (Jim ** and Aurora **). Both speakers gave excellent presentations (Climbing Denali and Photographing the Northern Lights). We would recommend this tour to anyone interested in the State of Alaska.

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    Staff

    Reviewed Sept. 14, 2025

    Grand Circle is a great travel company. Making reservations is easy, fixing complicated travel plans finalized with no problem for me! We were met at the airport and never let go! Of course it is the guides who are the face of Grand Circle. They are really fantastic, always cheerful and there is nothing that they can’t do! Their knowledge of Portugal is total!! I enclose a photo of Joana and wish her long, happy life when she gets married in May ‘26.

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    Punctuality & SpeedStaff

    Reviewed Sept. 9, 2025

    The trip to The Canadian Maritimes was ok. We’ve traveled with OAT and GCT in the past. We were fortunate that 16 people canceled making the main group of 26 more reasonable. Our trip leader was amazing, so patient, knowledgeable and helpful. Overall we will not be traveling on land tours with such a large group again. We prefer the smaller size tours of 16 max. There were too many “meals on your own” than in the past and a lot of time “on your own.” I would have loved to see and visit more lighthouses! We enjoyed the 6 hour experience at Petty Harbour, Leo the fisherman and his wife Kimberly were so accommodating.

    Also enjoyed visiting the Reversing Falls twice in 6 hours and Bay of Fundy. The local guides were nice and informative. Unfortunately for those of us traveling on Air Canada, our flight got canceled due to the flight attendants strike so instead of flying from Montreal to Halifax we drove for 15 hours! GCT did its best to make sure our trip wasn’t compromised any more than it had to be. Arrived bleary eyed at 12:30 am!

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    Grand Circle Travel
    Response from Grand Circle Travel

    Thank you for taking the time to send us a review. We are sorry that some aspects of this trip did not meet your expectations. It sounds like you have decided that an O.A.T. type itinerary and small group is more to your liking. We hope you will find a trip with O.A.T. for your next adventure.

    Reviewed Sept. 9, 2025

    This was our first trip to Europe and Grand Circle Travel made it amazing. Before booking this trip I read lots of reviews and one said that Grand Circle had a "rabid" fan base that traveled with them repeatedly. I now understand why. This was one of the best trips we've ever taken. The ship, the crew, the food, the tours, the cities, the tour leaders and especially our fellow travelers. We made friends that I know we will keep for years to come and are already planning future cruises together!

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    Customer ServiceStaff

    Reviewed Aug. 26, 2025

    We had an excellent experience on the Grand Circle British Isles tour. Of the twenty-five GCT trips we have taken we felt we had the best tour director we have ever had. She was excellent. She was available to us at all times to respond to questions or issues that we were experiencing, and she resolved each and every one to our satisfaction. GREAT job, Trey!!! Thanks for a wonderful trip. -- Betty & Charles **, Altoona, FL

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    Reviewed Aug. 25, 2025

    We recently returned from the Great Rivers of Europe cruise with Grand Circle. This was our first experience with Grand Circle and we were greatly impressed. The boat was comfortable, the food was absolutely delicious and with many choices, the atmosphere was fun, the crew was friendly and efficient, and the activity directors were excellent and caring. The places we visited were brought to life by the local guides or our activity director when she lead the walking tours. There was also a special guide who did an easier route for those with walking restrictions. There were special evenings in the lounge with fun events hosted by the crew and several times local performers came on board. Several of the in depth presentations about issues of the country we were in were provided by local experts who came on board just for that presentation and they were excellent and interesting.

    Toward the end of the cruise it became evident that the water level was too low for us to get into Vienna, so Grand Circle provided buses to take us to the places we were scheduled to visit. Then we stayed 2 days in the Hilton, a very centrally located and plush hotel which enabled us to visit all the attractions that were scheduled, and have free time to explore on our own. This might have been our first Grand Circle experience, but it won't be the last!!!

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    Reviewed Aug. 22, 2025

    Romance on the Rhine & Mosel was an amazing trip! The M/S River Harmony was well maintained. With only 140 passengers, we received personalized service. The crew was absolutely amazing. The meals were fabulous. Will definitely book again.

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    Staff

    Reviewed Aug. 22, 2025

    The Romance of the Rhine and Mosel was my first river cruise. The ship was clean, the staff was so helpful and friendly. Everyone was exceptionally courteous. The weather was perfect. The scenery outstanding. The onshore excursions were fantastic. The fellow travelers were fun and interesting and kind. I would highly recommend this cruise.

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    CoverageStaff

    Reviewed Aug. 12, 2025

    The trip was prefect from start to finish. The program directors and staff were all amazing and so friendly. The food was always delicious and plenty of choices. Wines and beers same. The staff very attentive and everywhere we went we were very informed. Lots of walking for those who wanted and also plenty of relax if needed. Very educational trip. They really covered everything they set out to do. Free time was there if you wanted to explore on your own. Bartender Alex very knowledgeable on lots of countries. Hotel manager was a delight, always with a smile his staff the same. Cleaning crew is amazing. Like I said best trip of my life. Was treated like a queen. Cabin was spacious for 2. We had a balcony which was very nice to use sailing down the river.

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    Price

    Reviewed Aug. 11, 2025

    Paris and Normandy cruise on the Seine in late July - early August 2025. This was our third river cruise in Europe and simply the best! The ship was fantastic, crew was professional and personable, Tour Director was 5+ stars. Food was delicious. Entertainment was fun. Flawless delivery at a terrific price.

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    Price

    Reviewed Aug. 5, 2025

    We just completed an Eastern Europe trip. The Danube was too low to get all the way to the Black Sea. Can't do anything about that. Grand Circle did a good job of responding to the conditions (low water and excessive heat). On-boat service and performance was excellent. Ditto for food. Pre-trip interaction with Grand Circle was frustrating, to say the least. Different answers depending on who you spoke with. Using Grand Circle Air was a bad experience, even though we were paying for Business Class. At that price, seats should be assigned/chosen at purchase, not at a later date. And, the price should be the price and not later 'oh, the airline charges extra' for your ticket, not to mention not assigning seats at purchase.

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    Staff

    Reviewed July 27, 2025

    My son and I recently returned from the Rhine/Mosel River Cruise and can recommend it wholeheartedly. Everything was perfect. The staff is exceptional including Amin, our Program Director. The sites were beautiful, we learned so much, the food was excellent, the cabin was comfortable, the gym was a nice bonus, and all in all it was an exceptional experience for both of us. The captain was always there to greet us with his warm smile whenever we came back from a day trip.

    Every detail was thought of including cold towels and cold drinks upon returning from a hot day, cleaning of the cabin twice a day, the delicious food and wait staff. We didn’t want it to end. This was my 3rd river cruise with GCT in the last 12 months and I am looking forward to the next one hopefully soon. Great value and can’t recommend it enough. Thank you Harmony team. You are all very special and created wonderful memories for us.

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    Staff

    Reviewed July 8, 2025

    The best of the best, from all of the vacation I have. Excellent service, food, quality, etc. All is the best. We will go with GCCL from now on. Many thanks for your excellent service.. Special manager Boyanna, she’s very kind, patient, loving care, knowledgeable. We love ❤️ her

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    Punctuality & Speed

    Reviewed July 8, 2025

    This was my 7th GCT trip and it was the best. The itinerary was great, along with the rustic hotels (large clean rooms), hotel food, free time options and of course our Trip Leader Tara. The Parks Service 5 hour tour of Denali and the Kenai Fjord National Parks 6 hour cruise were the trip highlights. We saw Glaciers up close, had guest presenters after meals, and cloudless sightings for two days of Mt. Denali.

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    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed July 7, 2025

    We haven't sailed yet, and at this point, I am NOT looking forward to the experience. I booked the cruise after being quoted the price over the phone by the agent. The booking itself took well over 2 hours with multiple callbacks from her disconnecting on her end and computer issues on her end. I was quoted a price, but when she went to book it she had "lost" the price, so she collected the "full" payment (too close to the sailing date not to pay in full).

    I was told there would be a $200 balance that would be reversed due to this issue. Fast forward a month. I received a call that I OWE the $200. She made a mistake. The supervisor says they reserve the right to price correct for their operators' errors and pay it or not be able to travel. I would have happily skipped the cruise. I do not want to do business with a company that has as its policy to enter into a contract with a customer based on a quoted price only to say it is their POLICY to go back and correct the fare. Sadly, I am not the only room booked on this cruise. The others also taking the cruise cannot go without me. Because I have others traveling who cannot back out because of my reservation error, I am forced to pay more and travel with this highly questionable cruise line. This will be a one-shot deal for me. There are too many operators out there to do business with a company like this.

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    Grand Circle Travel
    Response from Grand Circle Travel

    Thank you for taking the time to share your experience. We sincerely regret the frustration and confusion you've encountered during the booking process. This is not the experience we want for our travelers. We want to look into this further and clarify your specific situation. Please email us at request@oattravel.com with your reservation number so a team member can follow up with you directly. We hope the cruise exceeds your expectations, and we appreciate you bringing this to our attention.

    PricePunctuality & SpeedStaff

    Reviewed June 30, 2025

    If you have never been on a trip with Grand Circle, you must try it. The staff is caring and knowledgeable. The staff was willing to help with problems, directions, suggestions for free time. The prices on their trips are very affordable and you will wonder how they do it. I just got back from the Alpine trip. A beautiful experience. The weather was very hot and very few places were air conditioned but global warming is not their problem. So be aware of where you go and when but always travel with Grand Circle. I don't think they advertise and they depend on word of mouth which is probably how they keep costs down. But that's great for the traveller.

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    Staff

    Reviewed June 9, 2025

    Had a wonderful trip. Our tour guide was awesome! The food on the boat good. Have been better in mine and others' conversations. Would have been nice if there was 2 twin bed options with a patio. Also need handicap options. The crew were fantastic!!

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    Customer ServiceOnline & AppStaff

    Reviewed June 4, 2025

    We just returned from the Grand Circle Cruise River Cruise on the Danube. It started in Bucharest, which I highly recommend starting east and then traveling west, ending in Budapest. Highlights: Amazing food, fantastic ship crew, a great value for the trip. Our Trip Experience Leader was an amazing young woman, leading our group of 33. There were 4 groups on the trip, each with their own leader. We interacted with all 4 - which was great. All are from Eastern Europe, and they gave us an evening of discussion of what it was like growing up post USSR break up. The daily excursions were thoughtful and about 1/2 a day, returning to the ship for a wonderful lunch.

    Grand Circle, and their sister company, Overseas Adventure Company pride themselves on education opportunities. Onboard the ship we learned about what it was like living under Ceausescu, we learned about the Balkan War between the Serbian government and Croatia. We had discussions about the Hungary government.

    This is one major reason we travel with this company as we are very interested in how people live in each destination. Now that Covid is long over, we have had great communication with the home office in Boston, very short wait times on the phone, opportunity to rate each phone call. The trip information on the website is very thorough. All in all, a wonderful trip and we plan to take many more with Grand Circle Travel.

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    Staff

    Reviewed May 31, 2025

    In May 2025 my wife and I took The Seine: Paris to Normandy and then the post-trip to Brittany. To say the least, it exceeded our expectations. The weather certainly cooperated. We enjoyed our guided tours of Paris and our two free afternoons to make the most of the city as was possible. The food was excellent with many delicious choices. The entire staff was very attentive. In particular, our trip guide, Chloe, was friendly, knowledgeable, and efficient. All of our stops after leaving Paris were memorable, whether it be Monet's Gardens, Richard the Lionheart's castle ruins or the lovely city of Rouen. Loved the medieval villages. The D-Day beaches, the American cemetery and the Caen Memorial Museum were reminders of another time. Brittany was a wonderful addition to this trip. A bonus was seeing the Bayeux Tapestry as this was not a planned visit. We enjoyed walking up Mont Saint-Michel. We were situated in St. Malo, a historic town with its own charm. On our last day we spent time at Chartres Cathedral. For history and architecture lovers this was a fantastic trip. We rank this among our best trips.

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    Reviewed May 30, 2025

    I have no idea how anyone could rate GCT/OAT other than 5 star. No the ships are not the most luxurious but they don't claim to be and the prices reflect that. We have been on 11 trips with the company from Australia to Canadian Rockies to Italy, France, Germany, etc. and have always experienced great food and very accommodating crew. Don't want tonight's desert, how about a fruit plate. Want a hamburger for lunch, no problem. Low water levels along the European rivers is a natural occurrence and beyond the control of any cruise company. GCT has always provided very acceptable alternatives when these conditions exist and go out of their way to make the sudden change in itinerary as painless as possible.

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    Customer ServiceStaff

    Reviewed May 20, 2025

    I have traveled with Grand Circle Travel several times. I really love their customer service. The hotels they picked, are great. Their guides go out of their way to make you comfortable. I have been on their river cruises. They are wonderful.

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    Staff

    Reviewed May 18, 2025

    Incredible crew! The staff was so thoughtful and extremely well trained. The food was delicious and presented beautifully. All the excursions were well planned and have an insightful look at French culture and history.

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    Punctuality & SpeedStaff

    Reviewed May 16, 2025

    This was our first Grand Circle experience. We cruised the Rhone for Toulouse Lyon. It was fantastic. The "CHANSON" was beautiful and intimate without any feeling of being small. The staff and guests quickly became a family enjoying each other's company - and I mean all the staff from the Captain to the people doing our rooms. Corrinna, the Ship's social director, was a sweet bundle of energy. Vincent, the tour director for our group, and Louise, director for the other, were a team when together. Vincent was knowledgeable, patient and like having a friend taking you around when visiting.

    There were glitches of course. A cable came down on a bridge on our way to Lyon shutting down the river completely for all boats! The pivot was seamless! We docked where we could, and buses were waiting to keep us as close to our itinerary as possible. They booked a restaurant for lunch since we would have lost time going to and from the ship. The stay in Paris at the end was just as nice. Beautiful hotel in a walk to everything location with excellent tours included. We have been ocean cruisers for a long time - this beats it hands down!

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    Staff

    Reviewed May 13, 2025

    Paris was our gathering place to begin the Lyon to Toulouse Rhone River cruise. We were only there for 2 nights, one of which was spent trying to acclimate to the new time zone. Next time, I will take advantage of the "arrive early" option. I had never been to Paris and was really hoping we might have a quick drive through Paris to see a few of the highlights, such as the Eiffel Tower, Arc de Triumph, Louvre, etc. I spoke to our Trip Leader, Armelle, and she very kindly told me that if a few others cared to go, she would take us by Metro after our Welcome Dinner to a place where we could see the Eiffel Tower. It was amazing!! I was so impressed with her willingness to do that! I must say, she was one of the very best TLs ever!! Thanks, Armelle for a wonderful trip.

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    Customer ServiceStaffProcess

    Reviewed May 6, 2025

    My trip to Sicily & Malta was fantastic from start to finish. Learning about ancient to present cultures is fascinating and humbling. There are many, many UNESCO World Heritage sites in both Sicily and Malta, such as Villa Romana del Casale, Agrigento, Valletta and Hagar Qim Temple. To be able to travel to them and see these sites with an experienced guide is life-changing. I also appreciated the controversial conversations with experts provided in both locations. It is always good to have "both sides of the story." The "Learning and Discovery" experiences were varied, including local food and drink, dinner with a local musician and a Sicilian Puppet discussion with a local family.

    The accommodations and included meals were excellent. Many places on our itinerary were within walking distance of the hotels. The most enjoyable portion of the trip was the home-hosted lunch. To meet and break bread with a local family is priceless. What better way to learn about a culture than over a meal?

    Our program director was well-organized and ensured all special requests from various group members were met. She was positive, energetic and ensured all group members were being included and happy. Our local guides were outstanding, knowledgeable and happy to answer any and all questions. I would highly recommend this "active" adventure to anyone looking to see ancient cities, beautiful blue skies, blue water, green rolling hillsides and enjoy delicious and unique foods and beverages.

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    Grand Circle Travel Company Information

    Company Name:
    Grand Circle Travel
    Website:
    www.gct.com