Grand Circle Travel

Grand Circle Travel Reviews

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Grand Circle Travel Reviews

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    Page 2 Reviews 5 - 35
    Punctuality & SpeedStaff

    Reviewed May 27, 2024

    My first cruise with Grand Circle, Paris to Normandy on the Seine. The time on the ship was exemplary. Extremely well organized, food was beyond delicious, EVERY staff person seemed to be there to meet our every need with a smile. Our Program Director for the pre trip and cruise was well-informed, organized, and lovely. It seemed that they all wanted us to have the very best experience possible. Unfortunately, that was not true for the post trip. It was disorganized, we were moved to an old hotel in a less than savory area, with a guide that was unfamiliar with the area, and did not seem to care whether we were making our way or not. It was exactly the opposite of the cruise, and left a very bad taste in everyone's mouth for the last days of our trip. Such a sad way to end an otherwise lovely cruise.

    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 22, 2024

    This was my first cruise on Grand Circle which was recommended by friends who are former travelers as an educator's cruise line. Our ship River Harmony was extremely clean and nice size with 144 passengers. The staff on ship was amazing and attentive especially those in the dining rooms. But in general, all crew members would get 5 stars from me for friendliness and a job well done. Cuisine was quite delicious and interesting menus daily with choices at each meal.

    The two cities that had local guides, Ghent and Kinderdijk, were very knowledgeable and first rate! The Discovery Series event -a Home visit- was delightful and quite enjoyable. I wish the address or email of our hostess would have been provided for a follow up "Thank You" note. Tips were well explained in advance so no hidden charges. I appreciated that I could get the correct currency for the staff and guide in advance.

    Issues -. Before the trip my luggage tag and itinerary according to the timeline did not arrive on time.. Luckily my friend checked to see if I had received my package as she already had. Being a little worried I had to call two times in 2 different weeks before it was finally sent Fed Express. Thankfully, due to my persistence it came on time. The biggest issues was I did not get what was advertised and what I paid for.

    Day two was advertised "arrive in Brussels." We did arrive in Brussels at the airport...no city/nor sign of Brussels and we were advised not to go into Brussels on our own. This was something that was important to me to choose this particular itinerary as I wanted a day or at least a few hours in the City. The trip was also advertised to spend time in Amsterdam. Day days 9-12. We never saw Amsterdam! It was King's Day. It comes every year the same time...like the Fourth of July. A very patriotic day. Our welcome letter even suggested for us to bring something orange to wear to celebrate and show support! This day was not a surprise and yet.. we could not dock nor visit any of the city due to the celebration. Besides the tulips, and Brussels this was of of my main reason to book this trip.

    I can understand two of the city tours were cut short due to rain. But on top of that three days with no Amsterdam???? A company whose business is touring would surely know the countries they visit and would plan accordingly. I did respond to Grand Circle survey when we returned home about my disappointments with the cruise. Even more disappointing was the lack of any response from Grand Circle which was 3 weeks ago. However they did manage to send me a request to donate to their Foundation.. I was soooo disappointed with this cruise as I had hoped to do another river cruise of the great rivers of Europe.

    Staff

    Reviewed May 18, 2024

    I just returned from the Rhone River trip and thoroughly enjoyed it. Our director, Lionel was the best. He was very informative about all of the places we visited, Being from France, he had very good English speaking skills with humor and compassion for our small group of 39 people. On our trip from Nice to the MS Chanson we stopped at the cemetery of American soldiers who fought in a battle with makeshift gliders and didn’t make it. We boarded the ship in Aries. This was a small boat newly decorated in elegant fabrics with gold trim. The room was small with a large window but we were so busy that it didn’t spend a lot of time in our room. The staff was excellent and very accommodating to our needs.

    The cruise down the Rhone was beautiful and we saw many hillsides with vineyards planted. We meet 3 couples from our Southern states and always sat together for our meals. The food was excellently prepared with French influence. This is my second Grand Circle trip and I am already thinking of where to go next.

    Staff

    Reviewed May 17, 2024

    This was our first river cruise and we were very happy with all aspects of the experience. The rooms are spacious, with plenty of space for clothes and luggage storage. The crew is very friendly and responsive to our needs. The captain was always present and obviously was making sure things went smoothly. Our ground tours were terrific, and our tour leaders very knowledgeable and fun.

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    Staff

    Reviewed May 13, 2024

    This was our first trip on Grand Circle. Their attention to detail was impeccable! The program directors and local guides were very informative and met all our needs. The cruise staff were very friendly and accommodating and the food was excellent! We would highly recommend Grand Circle.

    Punctuality & SpeedStaff

    Reviewed May 11, 2024

    I just returned this week, from the "Cruising the Rhone: Lyon to Provence & Cote D'Azur on the M/S River Chanson", my second River Boat trip. We went in early to Paris to see and do as much as we could but when we boarded, it was a welcome surprise. It's a beautiful boat and most comfortable. The rooms are rather on the small side, but the idea is to not spend your time there! The staff was truly wonderful, welcoming, and eager to please. The captain was highly visible, personable and was part of the team where his services were useful. The food was very good, and the chefs did not disappoint. Our tours were a great variety and even surprising. I was most touched by our visit to the US Rhone Cemetary where 9 of our passengers, being former military veterans, participated in a ceremony and flower presentation. It was a beautiful end to our trip in Nice. I highly recommend enjoying this cruise.

    Staff

    Reviewed May 10, 2024

    I have taken eight Overseas Adventure Travel trips and loved them all -- from Vietnam to Machu Picchu and Nepal. So when I received the brochure for the Grand Circle Danube River Cruise, I was delighted. Something different, going through new and interesting places. What a disaster! Starting with the flight by an Irish airline whose name I can't remember, that gave me about two inches of leg space, to inedible food, we arrived in Prague.

    The hotel was beautiful and the food was good, but we didn't get to the boat for three days. The boat itself was charming, but there were about 160 other passengers crammed into it. This was a big disappointment as the OAT trips had a maximum of 16 other travelers, much more conducive to fostering friendships. As for the itinerary, we spent about 2-3 hours per day exploring the cities we visited, and the rest of the time sitting on the boat. Our Tour Director was wonderful and helpful and responded to all our concerns. But I will never take another Grand Circle Tour again. In fact, I'm wondering about OAT now.

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    Staff

    Reviewed May 4, 2024

    This was our second tour with Grand Circle Travel. The first was nice. This tour was even better. There were 24 people on the pre-trip and 112 people on the cruise. There was one Tour Director for the three-day pre-trip in Paris and three Tour Directors on the cruise. Everyone, from the crew who met us at the airport to the Tour Directors to the boat crew, housekeepers and servers on the boat, did everything they could to make our trip trouble-free and enjoyable. The meals on the boat were especially well-prepared and tasty with superb presentation. We met some new friends and very much enjoyed the "Seine: Paris to Normandy" tour and cruise.

    Staff

    Reviewed April 30, 2024

    This is my fifth Grand Circle Cruise and I hope to do many more. I have stayed with this company because they know what travelers want and expect in their travels. Our guide Edward was excellent, he listened to our needs and was very helpful. The side trips that were included were excellent. Our post trip to Italy, lead by Rachel was excellent! Grand Circle Cruise Lines have got it right. Also I have done seven trips with Overseas Adventure Travel which are smaller excellent trips. You can't go wrong with this company.

    StaffProcess

    Reviewed April 23, 2024

    Accommodations were great. I had a cabin with a balcony. The crew was fantastic. They were always eager to help any way they could. The program director was the best ever. I loved the nightly schedules, maps, and menus we got for the next days' events and meals. There was impending bad weather so the captain made the decision to skip one port and sail straight to another. They more than made up for what we missed at the skipped port(s) by motor coaching us to even better excursions. Safety should be first and it definitely was with our captain. I would take another Grand Circle cruise in a heartbeat. It was a once in a lifetime and very memorable experience.

    Punctuality & SpeedStaff

    Reviewed April 19, 2024

    This was my third Grand Circle River Cruise in two years and I was very satisfied. The River Chandon is a lovely small ship made to look old with brass finishings. The staff was wonderful, the food was wonderful and the tours were good. I have nothing to compare them with. Our Program Director was very personable and tried to make sure we were happy. I was impressed. We flew to Nice and were supposed to board the ship but because of recent rains, the river was swollen and all ships were stopped upstream. We boarded a bus for a couple of days and Grand Circle actually went out of their way to be accommodating. Not enough time on the ship but they did the best they could.

    Our guide kept us informed to circumstances and we got a couple of extra stops. The trip to the bull farm in Camarque was wonderful and we had lunch at their lovely restaurant. I'm glad I was in Paris in November (on the Seine trip) because it is all torn up getting ready for the Olympics. We had a boat ride on the Seine in lieu of a city tour and a nice guided tour in the Latin Quarter. In the future, I would prefer to have my flights scheduled early on departure day and late coming home. We missed two full days that some other passengers were able to use a half day. I'm still waiting for my refund of $349 for the insurance I said I didn't want but was charged for.

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    Staff

    Reviewed April 2, 2024

    We traveled in a group of 7 family members with Grand Circle to Poland, Czech Republic, Slovakia, Austria, and Hungary. 5 days in Poland in very nice hotels and 12 days on a ship with about 130 other passengers cruising and stopping at ports along the Danube. Sensory Overload is how I would describe the trip…in a good way. We participated in almost all activities from talks presented by tour guides and locals on the ship to bus rides into towns for walking tours, visits to palaces and castles, musical concert by an outrageously good pianist ($100 extra per person) and a concert by 3 violinists, a cello, a string bass, a flautist, a clarinet, drummer and pianist. ($ 100 per person extra). Also outrageously good. I don’t even care for classical music but enjoyed both concerts immensely. To my surprise, the latter concert also had opera singers and dancers…all wonderful!

    The tour guides were constantly talking about the history of the places we visited (I probably have forgotten 90% of what they said) and in each location they had a local tour guide show us around and give us MORE history. WOW!! You can choose to opt out of any and all experiences you wish but we did almost everything. I think my wife and I had a total of 2 hours just sitting and doing nothing but relaxing ( except for bed time). All tour guides were excellent in my opinion. Informative, knowledgeable, and super friendly. The food was all good, but not spectacular. The wait staff…excellent! For me, the whole experience was super duper sensory overload…again, in a very good way.

    Ann

    Thank you for the review! Sounds like a great experience!

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    Reviewed Dec. 24, 2023

    Took the 8 day December River cruise. When the water level became too high and prevented our river ship from continuing on the Danube, GCT transported us by bus to another river ship docked in Passau. From that point, 140 passengers completed the itinerary each day by bus and returned to the ship for our accommodations and meals. For the last night GCT booked a hotel in Nuremberg to facilitate easy access to airport departures. GCT has been the best organized and truly customer focused travel company I have experienced. Reason why I have booked my upcoming 14th trip!

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    Staff

    Reviewed Dec. 23, 2023

    This was such a wonderful trip. The Christmas markets were magical and we had plenty of time to explore.
    This was my first river cruise and totally enjoyed every minute. We were on the Harmony which was a very nice ship. The food was amazing and the crew delightful. I was impressed on how they felt with passengers that got stranded in Frankfurt due to weather. It took several days but they got everyone on board unfortunately some without luggage. We had an episode where a traveler had her wallet stolen at a market. The manager was very helpful getting her through this distressing time even giving her cash to get through. It's nice to know you will be taken care of on these trips. Finally I have to say the talent show the crew put on was hysterical. I haven't laughed that hard in a while.
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    Customer ServiceStaff

    Reviewed Dec. 12, 2023

    We were initially very happy to go on a cruise with Grand Circle in November 2023 on their Romantic Blue Danube: Budapest to Prague cruise. We were very excited, we have several family members and friends who are “Inner Circle” members of Grand Circle and they have raved about their experience. When everything is going “to plan” Grand Circle is great, but we unfortunately found out that if you have an issue they are terrible! This was on many levels and not just one person so it leads me to believe that it is a system wide issue.

    My first red flag was that we bought travel insurance through GCT with 10 days to review and we canceled the insurance that should have resulted in a $398 credit. That was back in October - it is now December and I have called no less than 5 times and each time they tell me it will be sent - it has not been sent. Looking at the other reviews here, it seems that you absolutely cannot get a refund back as they will keep stonewalling you and keep your money. Even showing invoices that no longer show your credit. Luckily I kept the initial copy showing the credit because I cannot find it now.

    If you have an issue during a trip - they will not protect or support their passengers - In short - my wife was attacked by another passenger during one of our outings. The attacker was allowed to roam freely aboard the ship, and only when we and other passengers had complained did they disembark this person. We were discouraged from going to the police and told that there was no local hospital (however, I later found out there was one) so we were forced to wait until the next day at the next port for my wife to get medical attention.

    Since the other passenger drew blood, my wife needed to get medical help plus x-rays and bloodwork done. The captain claimed they could not and did not confine the other passenger to quarters and we were told we could stay in our own room if we did not feel safe! Other passengers also did not feel safe with this person on board and we had to form our own safety circle with other passengers - Grand Circle did not ensure this.

    We called the home office several times even from the trip to try to get some answers and even calling the Boston office - we were stonewalled. Other passengers were told that if they needed a doctor, they could call a doctor on board, while we were given a slip of paper with the phone number for a taxi and the address of a local hospital and once we got there, it was closed and not open that day. We then had to navigate in a foreign city (Linz) to find a hospital that was open and with the aid of google translate get medical help - so much for having local guides and language translators to help!

    We were told not to talk about the incident to other passengers even if they were now at risk from the attacker. We were told that the home office would follow up with us - surprise - they haven’t. I have emailed and called and emailed and…..nothing! I think they just will stonewall us until we give up hope. So, unless you want to risk your personal safety and get shafted of your money at the same time - I strongly avoid traveling with Grand Circle.

    Grand Circle Travel
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    Ceril, our notes show that you have been in contact with our customer service team after your review. We hope they were able to address your concerns, but should you need any additional help, please contact us at request@oattravel.com. Thank you!

    PriceStaff

    Reviewed Dec. 5, 2023

    I have done 5 cruises with them and for the price they are absolutely amazing. The staff is all very professional and sweet. The boat is a bit out dated and the travel could be better but overall I highly recommend. You will not find another trip for the same price. The food was always great and everything was very clean.

    Staff

    Reviewed Nov. 28, 2023

    This was the Grand Circle River Cruise from Paris to Niece. This is the 8th Grand Circle (GC) river cruise I have done. I have done one Viking river cruise. The good: The ship is slightly smaller than the other GC ships I have taken, and was superb. The staff is excellent and highly professional. The food was as good, if not better than I remember, and served beautifully. Coffee is complimentary and available 24 hours a day. Soft drinks are commentary and available when the bar is open. I think draft beer was also, but I’m not sure. Wine and draft beer at dinner were commentary as well. The hotel manager, our room attendant, and restaurant manager were more than excellent at their jobs.

    Two gems of the trip:
    • Viviers – I’m not sure this is even in guidebooks. It is a small town that seems to be unchanged by time. Unfortunately, many of the shops and stores are boarded up as the world has bypassed the town. Well worth seeing.

    • The locally owned bull farm in the Camargue. I suspect that many tourists to the area would never see this farm, or the gardians, like our cowboys. Not to be missed.

    The not-so-good:
    • The 13-day trip includes 2 travel days, so the trip is actually 11 days in France. There are two hotel nights at the beginning and the end of the trip so the time on the ship is actually 7 days. I think that the river cruises where you fly in, go to the ship, and then at the end go from the ship to the airport are a better experience. I suspect that the amount of what is available on this river is a limitation.

    • The time in Paris could be reworked to be better. The number of attractions in Paris is astonishing. We saw only a tiny fraction.

    Grand Circle Travel
    Grand Circle Travel
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    George, thank you for your loyalty over the years! We're very glad to hear that you have enjoyed your cruises with us. We will share your concerns and recommendations with our regional team.

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    Staff

    Reviewed Nov. 13, 2023

    The Italian Alps and the Dolomites are spectacular! This is a great trip in all ways. There was no downside to anything. Our trip leader was excellent! He was always with us, taking extreme care to tend to us. Due to weather issues a couple of times our plans had to be changed. Andy immediately found other wonderful things for us to do and we were never disappointed. He was always happy and eager to please us. We absolutely could not have been more pleased. He was meant to do the job as a guide!!!! Excellent guide skills and wonderful personality!!!!

    Grand Circle Travel
    Grand Circle Travel
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    Norma, thank you for your kind words! We are happy to hear about your experience with our Trip Experience Leader and will share your praise with our regional team.

    Staff

    Reviewed Nov. 12, 2023

    Just finished my 5th cruise with Grand Circle, once again it was what I expected. Some of the staff had been on a cruise I had previously this year, and they remembered me. Heading on my next one 2 days.

    Grand Circle Travel
    Grand Circle Travel
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    Muriel, Thank you for the kind words! We appreciate your loyalty and hope you had another wonderful cruise!

    Customer Service

    Reviewed Nov. 11, 2023

    You will not be disappointed using this tour company. I just completed on Friday my third trip down the great rivers of Europe 14 day tour. This was a river cruise and my 11th one with this company. I have recommended the company to other travelers for 13 different friends, who have all taken more than one trip after initially being exposed to an experience with GCT.

    They have been voted and confirmed with three different reviewing companies as the number one most satisfied customer service company for river cruising. This is for 2023 and it’s not the only year that this has been awarded to them. I am traveling again next year, with my confidence that there will be one more memorable experience with them.

    Grand Circle Travel
    Grand Circle Travel
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    Keith, thank you for the kind words! We're very glad to hear that you enjoyed your cruises with us over the years!

    Staff

    Reviewed Nov. 10, 2023

    We went on the "Romance of the Rhine and Mosel" River Cruise in Fall 2023. We were amazed by the quality of all our experiences -- the ship was pristine, the Grand Circle guides beyond top-notch, the River Harmony captain and crew were experienced, friendly, and helpful. The food was five star and thoughtfully planned to make each meal perfect. I wanted to bring the chef home with me. The wait staff was incredibly attentive and lots of fun. The activities at the ports-of-call were interesting and varied. I loved seeing and tasting how Black Forest cake was made (in the Black Forest). The lounge activities included kaoke, dancing, etc. and thoughtful talks on current European topics and Renaissance art! We are currently in the process of booking another trip with Grand Circle Cruise lines.

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    Grand Circle Travel
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    Morris, thank you for sharing your experience with us! We are grateful for your loyalty and look forward to having you join us again in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 5, 2023

    We saw and did so much in 3 weeks! Our tour guide, Anna B., was great. She was always willing to help with anything asked of her. Anna gave us suggestions of things to do, restaurants, and any assistance we needed for our free time. The hotels we stayed in were all very nice and nicely located. The tour had a good amount of activities and meals included. This was my third trip with Grand Circle, and I have been very pleased with all of them. With this trip, my only complaint is with the call center. I requested some minor clerical changes to my reservation several times, but everything was not corrected. The travel industry was affected so adversely with Covid, there are likely a lot of newer customer service people. Hopefully those type of issues will be addressed. Other than that, I was thrilled with my trip and hope to go on many more adventures with Grand Circle!

    Grand Circle Travel
    Grand Circle Travel
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    Maureen, thank you for your kind words! We are happy to hear about your experience with our Program Director and will share your praise with our regional team. We are also taking immediate steps to address the issues you encountered to improve our customer service.

    StaffProcess

    Reviewed Oct. 31, 2023

    This was my 12th trip with GCT. Had it been my first, I would not travel with them again. GCT has declined over the past few years. This was a land tour of Spain and Portugal. I was so disappointed in the hotels and food offered. The airline portion of the flight was a nightmare. The Program Director was great, the home-hosted meal was the best food provided/included. We spent two full days of bus travel with short stops every few hours. An all-over bad experience. I know they can, and should do better.

    Grand Circle Travel
    Grand Circle Travel
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    Connit, thank you for sharing your feedback. We are very focused on providing exceptional service to our customers, and we apologize that we did not meet your expectations. We will share your feedback with the regional team. Please email us at request@oattravel.com with your reservation number.

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    Staff

    Reviewed Oct. 23, 2023

    This was my wife & my fourth trip with GCT. Each of the trips was an experience we will treasure forever (Costa Rica, Greece, its Islands & Israel, The Rhine River Cruise). Taking nothing away from the others, we felt the service & shipboard performance of the staff from our group leader, waiters, front desk staff & room service was simply top shelf across the board on this trip. Very, very well done!!

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    Grand Circle Travel
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    Robert, thank you for sharing your experience with us! We are grateful for your loyalty and look forward to having you join us again in the future.

    Staff

    Reviewed Oct. 9, 2023

    This is our 5th trip with Grand Circle Travel. Each trip, including this one, had been enjoyable and keeps us coming back. The Canadian Mountains were better than expected. Scenery, animal views, educational, fun to meet and interact other travelers and great leader, Jackie. Was it perfect, wait no it was not but either am I! A couple hotels were further from downtown areas but wait, after having fun all day, we were ready to rest and get ready for tomorrow.

    I love food and everything that was included by GCT was super. We walked on a glacier, Athabasca Glacier, and drank glacier water that was 10,000+ years old…. WOW! Saw groups/herds of elks, mountain sheep but No Bears, maybe that is good. Today being Indigenous Day, we visited Kamloops School where children were misused, tortured and killed. Today means more to me than before taking this trip! We have lived GCT River Trips, OATS trip through Ireland and this trip through the Canadian Rocky Mountains. That GCT…. You are good!

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    Grand Circle Travel
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    Frank, thank you for your loyalty over the years! We're very glad to hear that you have enjoyed your vacations with us.

    Staff

    Reviewed Oct. 7, 2023

    I recently spent three weeks on a Grand Circle Tour, Ireland in Depth. It was everything I had hoped for and more. Plenty of interesting historical, political, and socio-economic information was provided by our knowledgeable Program Directors, the scenery was beautiful, the hotels were lovely, the food opportunities were great, and the Irish folk we encountered were just plain wonderful. The tour bus was quite comfortable and the two drivers were superb. My only issue was with the airline reservations that GCT made on my behalf - lots of long layovers and multiple legs; next time, I'll book my own flights. But I still give GCT a 5-Star rating for overall performance.

    Grand Circle Travel
    Grand Circle Travel
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    Candice, thank you for the kind words! We're very glad to hear that you enjoyed your adventure with us.

    Sales & Marketing

    Reviewed Sept. 24, 2023

    My wife and I took this same adventure with GCT in 2016 and it was wonderful. In 2023 we did it again to try to relive the '16 experience. When final documents arrived all hotels had been changed. Now hotels we're not located conveniently to sites. In Taormina hotel was in a hole 20 minute steep uphill walk (at least) to Corso Umberto (old historic city). We were at the mercy of GCT logistics. Wasted our vacation time waiting on vans and buses. Terrible location - Hotel Diodoro is a tired old hotel, originally built ~1898. I'm talking really tired.

    Next stop Siracusa/Ortigia. The hotel was the resort Minareto. Relatively new facility but in the middle of nowhere, 20 - 30 minute ride to historic Ortigia. Virtually held hostage by GCT logistics to get back & forth to historic Ortigia, only thing worth visiting while in Siracusa. Again, GCT was wasting our valuable vacation time to satisfy their financial interests. BTW, a simple cocktail at Minareto, a gin and tonic, was €30. You don't even pay that at a hotel in NYC, LA, San Fran, or DC. It is because there is nothing else in the area of that resort. Hotels & locations got worse as we went on.

    Next stop Agrigento. Again, hotel in the suburbs of the new city Agrigento, Colleverde Park Hotel. Tired old hotel. Nothing really to walk to. A couple of mediocre pizza joints. A hotel captive again. Cocktails reasonable at the hotel because you could go across the street and have something at one of the pizza places. And finally, Palermo. The Hotel Vecchio Borgo. In the middle of the oldest of Palermo neighborhoods, Vecchio Borgo. It really is a slum. Garbage and litter everywhere. Did not feel safe walking around during the day let alone in the dark. Hotel had no real place you could sit and relax. No patio, garden, pool. They had a very small sitting area in the "lobby" which also served as the hotel "bar". HA! "Bar". 1st night I requested a Negroni. The "bartender", aka the lobby check in attendant concocted the "Negroni" of Campari, gin and, wait for it, Jack Daniels. All in all an evil tasting mixture.

    2nd night I just requested a Campari & Soda over ice. Whoops, "we don't have any ice". For two nights in a row trying to sleep was near impossible. Loud mufflers, loud boom boxes in cars & on ebikes. Lots of fireworks. Noise everywhere. Filth everywhere in the streets. Dog land mines everywhere. This has been the 12th time we have travelled with GCT. This time the bait and switch game has been too much. Done with GCT. Caveat Emptor!!

    Grand Circle Travel
    Grand Circle Travel
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    Peter, thank you for sharing your feedback. We’re sorry to hear of your disappointing experience with us. We take great pride in providing exceptional service to our customers, and it is clear we did not meet your expectations. We have shared your comments with the regional team. We hope that you will give us another opportunity to better serve you.

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    Customer ServiceStaff

    Reviewed May 31, 2023

    I submitted an insurance claim for my Aunt who passed away in March 2023, who had purchased the Travel Insurance. Allianz approved the claim on 04/06/2023. I am still fighting with Grand Circle to release her funds. Every customer service rep gives a different story and puts you on hold in excess of 30 minutes each time. I think they are just hoping that I stop calling and they can keep the funds. I would never book with this cruise line!

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    Grand Circle Travel
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    Our notes indicate that your issue has been resolved. We hope this has been done to a satisfactory degree, but should you need any additional help, please contact us again at request@oattravel.com.

    Staff

    Reviewed Jan. 23, 2023

    Recently cruised with GCT and they failed to comply with their stated regulations regarding Covid protocols. Temperatures of travelers were NEVER taken on the cruise, and, although ship was approximately 1/2 full, only approximately 1/2 of the tables were being utilized. That doesn't make sense since using them all would have limited the number of passengers occupying them, thus limiting exposure. My wife and I would have been able to have a table to ourselves, not because we are anti-social, but because we would have been safer. In addition, a local restaurant lunch was packed full of passengers with food being served right under their noses.

    Two stars ONLY because of the excellent treatment we were given by our program directors both during the cruise and after I contracted Covid. Yes, my wife and I had to leave mid-way through the cruise and were quarantined for 8 days at a hotel. Quite frankly, I don't know if I was infected by other passengers (there were others on the same cruise that came down with Covid before I did) or if I infected others. Surely taking temperatures and separating tables would have helped tremendously.

    Grand Circle Travel
    Grand Circle Travel
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    Thank you for your candid review. GCT takes feedback from its customers very seriously and we are sorry to learn of your unfortunate experience. We will be sure to share your experience with our executive team.

    PriceStaff

    Reviewed Jan. 10, 2023

    This tour was phenomenal from the beginning to the end! The view of the mountains and Grand Canyon was breathtaking! The bus driver, Wayne, could not have been any better! He provided us with so much information. He was warm and concerned about the experience of the customers on the tour. Lunch was provided in the cost. There was a stop at the Hoover Dam to view the dam. I could not have asked for a better experience! Kiddos to the bus drive for being SO informative!! Would take take this tour all over again!

    Grand Circle Travel
    Grand Circle Travel
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    Thank you for the kind words! We're very glad to hear that you enjoyed your vacation with us.

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    Grand Circle Travel Company Information

    Company Name:
    Grand Circle Travel
    Website:
    www.gct.com