Global Exchange Vacation Club
Mission Viejo, CAConsumerAffairs Unaccredited Brand
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This has been the most legitimate company I have ever come across. New company so we was skeptical at first. The staff giving the presentation put all of our fears to rest and sold us instantly with real facts. The company has taken all of the good and bad from all other timeshare companies out there and have taken only the best to create GEVC. I would and will recommend this company to everyone I know and everyone I meet.
We had a good experience but the money was a little funny for us right now with only one income but we do plan on returning some time in the future.
My husband and I were living comfortable and wanted to start traveling with our children now they were a little bit older. we went to the intro meeting which we were to get an flight and hotel in Vegas just for attending (later to find out the available travel times offered put us in the airport for more hours than the length of stay) and had to pay $50 per person to reserve a spot in their free trip. We decided to sign up in July paid the monthly payment come Dec. There was a yearly maintenance fee which was the same cost for 6 months as 1 year. Then the end of January my husband was diagnosed with cancer. He was doing radiation/surgeries for months.
He was out of work and we were now living off my income, I started to fall behind on bills etc. So I called Global Exchange to see what they could do for me. They said they could defer a payment to the end of loan. That wouldn't help. I wanted to sell the contract - they said I can't because I don't own it yet till the loan was paid in full. Asked if they could buy back they could keep the $1300.00 I had already paid into it (and never once used). They stated they don't do that. So basically I was stuck with No Way Out From Under this BS bully thief of a scam company. I called the company many times asking them same thing pleading with them for any kind of a solution (thinking someone would have compassion for my situation). No such luck. All they would say, "I am sorry to hear about your husband but there is nothing I can do."
At the end of call they had the nerve to ask, "Is there anything else I could help you with?" SERIOUSLY! Well they sent the account to collections after 90 days nonpayment. I had a choice of paying house payment or vacation club. So my original loan amount was $8400.00 and at the time of collections the balance was $ 6655.00. I paid $1745. just for the headache of dealing with this company. As of February 2018 the account is still open and the balance now is $ 10,265.00!
I know as long as the account is open the amount can go up. I called the collection company and said if I was to pay off the debt will I get my vacation package thinking I could then sell it to make some money back off of it since I would never use this company. They informed me that I wouldn't own anything because Global Exchange washed their hands of the account and the coll. agency had nothing to offer but improving my credit. How could this be legal. To think of all the thousands of dollars this company has scammed from poor trusting consumers. They received $1700. for nothing and then washed their hands of me.
Now this collection company (probably owned by the same person) is charging me over $3,500.00 in fees for put it on my credit. And one letter they sent when they first got the account. How can companies like this get away with such shady practices. Please when it comes to any of the free trips seminars/vacation clubs be very wary. They make it sound so good but have yet to have one good vacation. NO good experiences and over $10,000 in debt!
This company claims and displays an A+ BBB rating. I couldn't find them on the BBB site by any name or telephone number. They use the initials of GEVC and name Global Exchange Vacation Club at telephone number **. We were told if we paid $40.00 to confirm an appointment for a 90 minute presentation of their vacation club we would receive our $40.00 back Plus $100 dinner gift card and a 7 day Honolulu vacation. This would be if we joined or did not buy into their club. We rejected the near $12,000 initial membership that was dropped down to less than $7,000 with additional "sales managers" trying to talk to us into buying into their club.
We rejected all offers as this was excessive and still had to buy vacations for a extra fee, plus maintenance fees. We did get a $40.00 debit card back and registration form to send in with a $75.00 non-refundable Cashier's Check for a very restrictive 7 night vacation program. It's so limited and restrictive we doubt we could make any good reservations at any place we would consider going to.
Reservations must be made within 2 days and not earlier than 30 days in advance and then availability is restricted. They also indicate additional cost or fees could be charged. We also received a card to get discounts at some limited restaurants IF we purchased discounts for that restaurant and purchased a minimum amount that would be excessive for the type of restaurant and their prices. Looks like they are faking their A+ BBB rating and scamming people to go to these presentations to buy into their vacation club at an inflated price.
There is a saying about if, when you are playing poker, you cannot see the sucker, then the sucker is probably you. Went to a presentation yesterday. Sounds lovely. Too lovely. Too good to be true. Reviews - How is it that no one, at least not in substantial numbers, has nothing to say? How is it that several Yelp reviews have exactly the same verbiage? The gift - How is it that the "gift" requires a booking fee that must be paid with a money order? Thereby reducing your protection if they claim it was not received. The price - How is it from an opening price of 11k they are willing to drop the price to 7k? And then if you balk they are willing to give you a two year membership for 1k that can be applied to the 7k if you decide to join?
Questions to ask. Certificate of title - does that mean we own it/can sell it/pass it on as inheritance? Title to what? Where is it recorded? What is the valuation for tax purposes if is gifted/inherited? What are the 10,000 points? Do points expire? Weeks or points? Are there any booking fees (for the stay, not cruises, airfare etc)? Quality control of the place? Reimbursement if not good? Is there a list of fees? Booking? Cleaning? Cancellation? What RCI cancel for some reason Restitution for any flights booked? Will alternative of equal quality be provided/paid for? How many members? How be independently verified (e.g. is there an audited #?)? What happens if stop paying annual? Effect on credit? Legal liability?
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I met with GEVC in Irving Texas and had absolutely no problem with Sam and Tim. I did not buy but listened to their pitch and understood they were doing the job they were hired for. They were courteous and answered all my questions and I answered all their questions.
Appointment time was at 8:00, got there filled out a paper... got called back... Rep told us we were in luck that he wasn’t try to sell us anything due to short staffing! I told him I wasn’t trying to buy anything anyway if there were fully staffed!!! We sat there waited for our free $50 dollar. Dine.resturant.com download the application and the code was not valid. Waste of time going out there!!! I knew it was too good to be true, also got an airfare something which I think it’s **. I bet it don’t work either! DON'T WASTE YOUR TIME WITH THEM. ALSO NOT PROFESSIONAL AT ALL!!!
GEVC is a TOTAL scam! I've been a timeshare owner since February 2015. This is about the most worthless piece of crap that I've EVER invested in. Most of the places I've considered vacationing to, the rooms look like old dilapidated roach motel rooms. I wouldn't want my dog to sleep in these places. Other vacation spots that I've looked at going, they, of course, weren't available for the time I wanted to book. I have yet to use this timeshare, I have 20,000 points and have paid RCI to rollover 10000 points so I won't lose them. Next year I should have 30,000 points however I'm trying to figure out if I should even pay the maintenance fees or chalk it up as a loss and walk away from it.
I received a phone call today regarding my maintenance fees that are due, unbelievable! Of course, it was an automated call. I call the number back and the phone lines are busy. I left a message to receive a callback, no callback. I tried calling about 5 times today and every time the lines are busy and all I got was a recorded message. Please, Please, Please warn ANYONE you know that is remotely considering to purchase a timeshare from GEVC, buyer beware! This is a TOTAL SCAM! It really upsets me to know that I've been had! People can be cruel and it's so unfortunate!
My husband and I got suckered into this 3 years ago, thinking we could go nice places for our 10,000 points we get a year for a simple maintenance fee. Nope -- there are fees upon fees upon fees -- and then there is absolutely nowhere decent to go for 10,000 points. And they don't let you accumulate more than 20,000 points -- you lose them. We actually paid as much for a cruise as we would have just going online through United. Last year we skipped GEVC and RCI altogether and used our Hilton points and United miles for a practically free week on Kauai. Now, because we refuse to pay RCI a fee to get on their website, we can't even look for a place -- and if we don't pay GEVC their $149 maintenance fee each year, they will foreclose on us and we lose our $8,000 down payment. It was a very expensive lesson. Don't get suckered like we did.
We have owned for 7 month & was brought out from Fiesta Texas for a cruise. We were quite skeptical since we had owned 2 timeshares with Silverleaf Resorts. With over 15 years of availability issues. High pressure sales tactics which were lies. (Hint: Why we bought 2 timeshares.) The Diamond program is worthless & growing maintenance fees. We simply let them go back after Holiday Inn bought them out. All they wanted was more money. GEVC allowed us a point, click & stay option with no points program with 1000.00 a year dues.
In 7 months we've been to the Texas Coast, Playa del Carmen, Mexico, New Braunfels & have a scheduled trip planned for Dec to Breckenridge Colorado. To have 4 weeks a year for only 273.00 in dues is already proving itself to be what they showed us during their presentation. Very happy & recommend to anyone who's had to deal with a traditional timeshare like Silverleaf Resorts or Holiday Inn Club Vacations. I have a tremendous bad taste for timeshare due to these companies.
I reluctantly signed up for this presentation while at Fiesta Texas in San Antonio. I was prepared for the high pressure sales tactics and rude salesmen. I told my wife we were going to get the gift and get out. I must say that these guys are raising the bar in the timeshare industry. The presentation was great. Our salesman and the manager gave us time to talk and never made us feel like we were under a microscope. Our salesman was knowledgeable about the product and walked us through the entire process. We had some questions and concerns when we finally got access to our account. My calls have always been answered or returned. Our salesman helped us with our first booking and covered the airfare for our trip.
I am going to do my best to keep my opinion out of this review/complaint. My wife and I just got home from a presentation. Our 2 hour appointment did turn into a little more than 3 hours. As I timeshare owner (Silverleaf Resorts, now Holiday Inn VC), I wasn't surprised. What everyone needs to understand, is with GEVC, you are NOT buying a timeshare. You are buying points with RCI that you can use for a last minute, 1-week, vacation. GEVC owns NOTHING. You are paying GEVC for an inside track to RCI, along with an RCI membership. As a timeshare owner, I can join RCI and trade any of my weeks with RCI (last membership fee was $45, not $124 like GEVC). As an RCI member, I could also buy EXTRA vacations at $199-$219, is what I remember, and what I was looking for. We spent a week at a ski resort in Western VA and another in Southern NM. Both were great experiences.
Using the presentation we saw as an example, $239 for the last minute and $499 for three 1-week vacations had a standard price of $11,385. We bought on the spot, there was a $2000 discount. There was also a $1000 voucher we could use towards the purchase price. Once the manager found out I was a Vet, he gave me another $1000 off. So we are down to $6,385, financed, 7-years, $125/month... a good price, right? The manager kept pointing out there were no maintenance fees. I own 2 weeks at Silverleaf and my annual maintenance fees are a few dollars over $1500 paid for the year up front.
So let's compare. every year, $1500 in payments each year, plus $273 HOA, plus $124 RCI membership, plus $239 last minute 1-week, $1497 for three weeks, is $3633 for the first 7 years, then $2133 thereafter, assuming they don't raise any of the fees (yeah right). When I pointed out this to the manager, he started politely talking bad about Silverleaf. I've not even addressed the $70/night fee to stay extra days or anywhere else. I can stay at any Silverleaf resort for up to 3 nights consecutive night, Sun - Thur is $0 (yes, free) and Fri - Sat is $49.95/night + tax.
During the presentation, an example resort was on in Dominican Republic, which I had already looked at thru the Armed Forces Vacation Club (free for retired Vets), was $729 thru GEVC and $349 thru AFVC. See where I'm going? When the manager finally listens me repeating, "This is not for me", he finally gives up and shakes my hand and leaves. Our sales person takes us to the lady from Corporate for our survey. She was more interested in hearing why we didn't buy... not so much about the presentation and our experience. Then the bait and switch comes. I only signed up for this because they were offering a 5-day/4-night cruise out of Galveston, TX for the taxes of $150 for 2-adults.
The lady from Corporate says it's $195/person and we had to give a $100 deposit on the spot. When I told her that is not what the lady on the phone said and she said I was mistaken. When I said it was, it became, "no, that's not possible." The switch was 8-days/7-nights for free, $75 tax, that we had to send in with the registration within 60-days. I did however get 2 - $50 restaurant.com gift cards. We tried signing up in the parking lot, since it was dinner time. Went to a place that was close... NO ONE was in the restaurant at 5 PM, which told us we should go elsewhere. I'll do an update later if I can edit this on the use of the cards.
Here's what I see wrong with this deal. You don't own anything (with Silverleaf, I have a deed in TX). You are paying RCI for excess inventory. As a regular RCI member, you can find many of the same deals as a regular RCI member, you don't have to be a member of GEVC. The numbers tell a different story than the sales pitch. I didn't get the gift I was promised. Yes, I will have maintenance fees forever, and we probably use Silverleaf an average of every other month.
There's one in Branson, MO a little more than an hour from my daughter in AR and another in Festus, MO, about an hour from my mom in IL. Am I 100% satisfied with Silverleaf? Of course not. But I see me being much happier than what I have, with full access to RCI versus GEVC. If you have a large family and your entire family can use as advertised, I see it as being a better deal. My wife and I each have one child and neither would use it anywhere near enough to justify the costs. Best of luck to everyone!
This company claims to pay you for listing your timeshare "exchange" availability for get-a-ways, etc. through your exchange company. They got me to pay upfront for 2 months, (approximately $300.00) while I waited for their guaranteed process to play out before I quickly discovered their process will not work. By then, they had received their target goal from me & I wisely canceled my contract with them. Don't fall for it!
I signed up with GEVC in the mall. My husband and I paid the $40 deposit and we was told that we will get it back once we went to the presentation. We went to the presentation and it lasted for 3-4 hours. I argued with the manager about purchasing the package because they wanted $7,395 and wanted us to finance it. I said no. We end up turning it down, we got our deposit back, and we received a free 3 day, 2 night vacation and a 8 day, 7 night vacation. We haven't paid the deposits yet because I'm still on the fence about this. On the short trip, we have to pay $50 and on the long trip, we have to pay a $75 deposit. We haven't paid yet because I wanted to see if anyone else paid and took the trip. I want to know if there are any additional fees or problems with booking these trips. Someone said they sent in their $75 deposit and never anything back. Is this true? Can someone help me before I send my money to them?
To be honest, I don't know if GEVC is a scam or not, but this is a review of our experience with cancelling the contract and receiving our money back. To lead off: My wife and I came across the promotion team booth while at Six Flags Fiesta Texas in San Antonio. We spun the promotion wheel and of course we won a "free" trip. We knew this was a promotion for a timeshare company as we attended one of the presentations before and knew the trip wasn't really "free". Well of course we attended the presentation and were prepared for the relentless pressure and we were bound and determined not to purchase anything but was there only for the trip.
Well, the GEVC presentation and our given was so well done, relaxing and there was no pressure at all by the presenter nor our representative so well in fact that we decided to purchase (again without any pressure) because we thought this was an outstanding deal. All the prices were given upfront $9,385 to purchase which was cheaper than the $20,000 from our previous timeshare presentation experience. We were given a $2000 discount for a price of $7385, we were excited and jumped on the chance and put the entire amount on a credit card. Again, I don't know if GEVC is a great deal or not, but there were some "red flags".
First, during the presentation, they pulled up some locations from their website to show some prices. After the presentation, we asked if they could pull up the Aulani resort in Hawaii (which is one of their locations) so we could see the rooms and prices, but they wouldn't (first red flag). When we were signing all the paperwork we asked when we could get a password and access the website to get a start on using the club, but was told we would get it with a package in about a month. When you drop that much money on a product, you should have instant access to the product you purchased and not have to wait a month to have access said product (2nd red flag). With today's technology, access to web-based accounts should be instant.
When we went home we were excited, but for some reason felt like we made a mistake. I started to research GEVC, wish I had done this prior to the presentation, but did not like what we found. Of course NO company has a 100% positive review, but the overwhelming negative reviews about GEVC were disturbing. Yes there should be negative reviews along with positive reviews, but when strikingly vast majority of the reviews are negative, then there is something wrong (3rd red flag).
Not really knowing if we made the right decision with GEVC, we decided to cancel our contract. We signed our contract on 15 April 2017, I mailed the contract rescission on 19 April 2017, and GEVC refunded the full amount of $7,385 back to my credit card on 26 April 2017 (a week after I mailed the letter and 11 days after we purchased). I did not send the cancellation by priority nor express, but I did send it certified. If you decide to cancel make sure you do it within the 7 days stipulated in the contract. So in the end we are satisfied with GEVCs return of our money. Again, I do not know what the issues are when trying to reserve a timeshare after purchase. If we were able to browse their site after the presentation and given a login after we purchased, we probably would not have canceled regardless of the reviews, just too many red flags with respect to the money we spent.
My wife and I joined GEVC in January. The only complaint we have is how long it took for our account to be set up. It took a little over a month. As soon as the account was ready, our representative helped us book a trip to Orlando for spring break. We just got back and we had an amazing time. I was concerned when we first joined because of the reviews. I'm not sure where they come from. It seems like most of them don't even come from members... Our experience so far has been wonderful.
This business is a complete waste of time and money. Owning a timeshare thru GEVC is not cost effective or convenient as they claim. You will incur unexpected and raising out of pocket expenses. And rest assure as long as you own the timeshare you can expect these expenses to rise, and you will not see a single added free benefit. My advice to you is save your money. Book your vacations yourself or thru a reliable travel agent. You will have more options and flexibility. Also you will know what you're getting and you will skip the rising cost of so called maintenance fees.
I was ready to give a 4 or 5 star review of GEVC Irving, but that changed during the last 10 minutes or so of my 90 minute presentation into GEVC/RCI Points. My sales rep BJ and his manager Tim would have and should be noted that they were fantastic in not only making myself and my wife feel comfortable (for the most part) when we declined to signing up for the timeshare. They were knowledgeable and friendly throughout the 90+ minutes that we were there. The ONLY thing that made me go from 4 stars to 2 stars was when they sent me and my wife to speak with someone from "corporate" for what they said would be a survey of how they did in presenting etc... We were ready to give them both good reviews. BUT there was No survey at all given by the corporate representative (who I cannot remember her name unfortunately).
It was clear early on that she was the "closer" and instead of a survey it was about 10 minutes of making us feel not only stupid but she was blatantly rude to us and extremely condescending towards both myself and my wife. It basically confirmed our decision to NOT join GEVC if in fact she represents anything corporate they are in big trouble as a company and we are glad we passed on joining after speaking with her. "Why did you come here?" "What do you mean, it's just not for you?" Questions that I had already answered in detail with BJ and Tim not 5 minutes before. At the time, I knew what was going on and what she was attempting to do which is hard sell us on the timeshare and/or make us feel like idiots for not joining. Bad Decision by them to send us to her and bad Decision by her to act that way.
Now, instead of suggesting to my family and friends that they give GEVC a chance I will not be doing suggesting it to anyone and that is based 100% on how SHE treated us. People are skeptical of these types of things because of people who act like she did. I was so ready to give them a good review, it is a bummer it went down that road. BJ and Tim said "it is not for everyone and we understand." That is the type of response that we respected as consumers and should be the standard. The only other reason it is not a 1 star is because at the end of the day it was about 90 minutes as promised and we were given our $40 back plus the gift that got us in there in the first place. That I can say is what gave GEVC the extra star. They did stick to their word.
For the most part, if you are deciding to go and see the presentation I will say it is done pretty well and we were comfortable nearly the whole time. It just is sour grapes when they send you to speak to the high and mighty "corporate" rep for a quick survey and it turns into a used car sales approach. Very lame way to end our 90 minutes GEVC. Disappointed.
Found this group at the travel convention in Los Angeles, wish I never did. They ask for a "Fully Refundable Deposit" to attend their sales presentation promising a free 3-day trip after attending. I signed my girlfriend and I up for a timeshare presentation only to realize we couldn't attend due to a time conflict. When approached a second time to request a refund the sales staff was very cold and immediately informed me the only way the deposit could be refunded is by attending the presentation. It was the same day, requesting cancellation within 30 minutes and they refused to void the transaction. They lost nothing by having me cancel yet they were not amicable towards giving me my "Refundable Deposit" back. SHAME. I hope this company goes out of business because their shady deals are NOT OK!
Our 90-minute presentation turned into 4 hours and like everyone else, we were conned into buying this worthless timeshare. They lie from the very beginning. The free gifts are worthless, they can't be redeemed. The presentation is all a lie. They drag you into buying by showing you beautiful properties in sunny states. Properties they say are available whenever we decide to vacation. And what's not to believe, they are bringing up all this information, supposedly from their website. "You can vacation when and where you want" they claim over and over again. So while my husband and I were looking over their book of various properties we could go whenever we want, we inquired about RV camping. At the time our person told us we could camp at Thousand Trails. This was great we thought. We can really go where ever we wanted.
We signed multiple papers. After signing, I realized I did not see anything about RV camping. We asked to speak to the manager while we were still there. He tried telling us that everything was included and we would see that in our welcome packet. We also got the disclaimer that we had 7 days to cancel; however, you can't log onto their website to check anything out until they send you a login which takes 30 days. We finally received our login information and research the website. We immediately called GEVC and tried to convince them to get us out of this awful deal and to refund our money. No matter what we said, they always went back to the fact we signed a contract and we had only 7 days to get out of it. My husband and I call it the POS (Piece of Crap) timeshare. We have had it for four years now and have yet to use it once. Every time we look for someplace we want to go, nothing is available.
Sure, we can stay in Palm Springs in mid summer (120 degrees outside). There are plenty of timeshares available then. They are certainly not the quality I was shown during the presentation. Most of these "condos" are converted hotels. Nothing like what we saw during the presentation. We were also told we could go to all-inclusive in Mexico. That is also a complete joke. The all-inclusive fees are ridiculous. You can certainly find a better deal on Expedia. I think our final straw was when we were late paying our fee with RCI, they actually tried charging us a fee for not using the timeshare. We argued that nothing is ever available where we want to go. They finally agreed to remove the charge.
GEVC is completely deceiving and is only out to get your money. They suck in people who are unfamiliar with the process. They give you no time to research their company. They prey on their victims making false promises until you cave. This company should be shut down. Does anyone know if a class action lawsuit has been file against GEVC? IF there isn't one, I think there should be. Is there any lawyer interested in taking on this case? Has anyone tried to sue them in small claims court and did you win?
Well as I have read many if not all the reviews on here about this vacation club... All the experiences are as mine and my husband was went to the meeting that was meant to only be 90 minutes but were there 4 to 5 hours ended up buying into their promises...!! Drove home pretty far and to come home to make some research on this gevc and find out the disappointment of all their lies... Make yourself and those you love a favor - read the contract... only 7 days to cancel. We did but again waste of time and money!!! I hope this helps as all the reviews on here about this company made me be aware!!!
This company somehow got my information and won't tell me how they got my phone number. I asked to be put on the DNC list and they did not put me on it and continue to harass me. I am quite certain these guys use overseas telemarketers who lie and say they are located in U.S. I asked what city and he said "ummm" and it took him about ten seconds to think of a city. Most of these telemarketers would not give me the name of the parent company Global Exchange and would not give me any website I could go to. Under no circumstance should you ever do business with these guys, EVER! Plus every time they call they call from a different phone number so you can't even block them!
On the phone the requirements are one thing, but when you arrive the requirements are different. I wasted my time driving all the way to Encino!!
We were unable to use any of the free trips that came with our sign up (too many people had already signed up). The book that has the clubs properties looks great but you can't actually ever get enough points to use those properties (even if you save & carry-over points for years). There are no properties in many places we want to go and the properties they do have are either unavailable at any time of year or cost too much. The cruise deals are also a scam - we can get cruises MUCH cheaper on our own & don't have to use points. We were told by an agent that there are properties available in Palm Springs, CA (which is where we live). In short, this program is a terrible investment!!
They are such a scam. The presentation does not even come close to resembling the actual program. To top it off, they have you sign something that says "You have not relied on Oral Presentation"! So they know they lie! They ALSO took money out of our checking account. These people need to be stopped.
Don't believe the hype! I foolishly bought into this club after their presentation. They told me they had locations all around the world -- including major cities in the U.S. I've tried to plan a simple stay in Seattle. Guess what? No locations. I went to a new owners meeting to complain. I was told "yes, they have several locations in Seattle." Tried again to plan trip to Seattle. I couldn't pull anything on my travel dates. Called member services. They even told me they have no locations in Seattle. Tried to plan vacations where I have family in Thailand and Japan. Sure, GEVC has locations there -- but in remote areas nowhere near where my family lives.
Also, those promotional vouchers they entice you with to get you to go to their presentations??? What a joke. I mailed in my certificates and have yet to get my free promo trips. DON'T fall for this "travel club." You'll get stuck going to remote places nowhere near where you really intended to be. I'm so DISAPPOINTED in this club -- and I've complained. I'm told "tough luck."
When I became the member for GEVC. They gave me a guest certificate to buy a vacation for a week for $279. I paid $279 and booked a reservation for Cancun, Mexico vacation. Due to some serious emergency, I had to change the date of the vacation. But GEVC did not change my vacation and I lost my $279 for nothing. They need to reimburse me that amount of money or change my vacation dates.
I attended a meeting in February and did not purchase the program. I was offered a voucher for a "free" week of vacation time for which I was to pay a $75 fee. I mailed the cashier's check to the address I was given within the two-month time frame and, as of September 1, I still have not received anything from them. The time limit for use of the voucher is half gone. I suspect this is their way of ripping people off. I emailed the customer service department and received a reply including a number to call which had nothing to do with the company.
I was pushed by very aggressive sales representatives to buy this package! I was told after I asked repeatedly that this was not an exchange. Meaning where we exchange x plot for y. I found out soon afterwards it was! Also that I own essentially nothing! Just some points! To understand why I was suckered into this, you have to look at the entire picture from the beginning. We were put into a room which had loud music pumping throughout the place. It was hard to hear the sale agent. I am old, 65, and I could not hear them very well. I kept asking questions and they kept putting free options on it. They demanded I use a credit card. I did not want to use, even though Wells Fargo was right next door. They pushed and pushed for me to sign it right there and then. They would not let me leave the building, to get my Wells Fargo number.
Their attitudes, very pushy and were selling very hard. They gave me a trip voucher to Vegas, which I did fill out, and have not received anything for. None of the numbers worked either. They called me an owner! Yet I do not own anything. I have to wait for Owners to donate their time for their properties then I am allowed to use points which I apparently bought, to pay an additional weekly fee to use this property. I kept asking, "Is this an exchange?" They told me NO. The agreement was to have the contract rescinded up to seven days from the receiving of the escrow papers. Once I received them, even after countless tries to cancel it before. They were non cooperative. Hostile, rude.
I obtained legal advice from my lawyer who contacted them and asked that they deal through him. They agreed. Not only did they not listen, they kept leaving me phone messages. They are still continuing to post me letters. My lawyer again contacted them, yet they persist to contact me. They do not abide by their own word. I demand that they rescind my contract and return my down payment. I have not used any of their services nor do I want to. I was sold something entirely else that I ended up buying. I do not want anything more than a refund and a rescinding of the contract. I do not wish them ill however I do want my money back and the freedom of mind.
We have purchased a GEVC membership and have found that their customer service is absolutely terrible. Trying to book a vacation or even just communicate about the ridiculous points system they operate under. They don't tell you about the $209 you have to pay to redeem your points. They don't tell you that you have to book within a 30 day timeframe. And so many more frustrating issues. Inclusive of, never answering their phones. I would like to see this company sued to the max.
Global Exchange Vacation Club Company Information
- Company Name:
- Global Exchange Vacation Club