Global Exchange Vacation Club Reviews
Mission Viejo, CA
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About Global Exchange Vacation Club
Global Exchange Vacation Club Reviews
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- 4,567,379 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 25, 2024
GEVC/RCI partners with Casablanca Express for their "Free" trip giveaways. The sales event you sit through is at GEVC's location and the "gifts" they give out are from them there. Honestly wouldn't be surprised if all these companies fall under the same main umbrella corporation, to maximize on their scam. Fun fact, they're not free, actually cost more than booking online. It's meant to be the same kind of experience you'd have with them. Well... that's not saying a lot. Added little detail, this company piggy backs off the BBB rating of Resort Condominium International (RCI). Which these days RCI still has an A+ rating but the complaints... well.
If getting charged full price after the deposit is what happens on these Casablanca Express trips, imagine paying $12k+ for a "lifetime" membership and still having to pay for your holiday on top of that. So we finally booked and went on our first (and last) trip with Casablanca Express. We sent in the $50 deposit, there is no website for you to track all your trips. You have to call customer service to get things booked. They don't send you confirmation emails, you have to hope you wrote down the details for when to book etc. Even back in the 90s you'd be given some kind of confirmation from a travel agent. This seems like a good way to get $50+ and have people forget about it.
Now, they don't tell you this until it's time to book the stay, like a month out from the travel day. They tell you it's a motel included in the "free" trip but won't tell you the name of it. If you want anything that's just clean and close to activities you'll have to upgrade, total $239. We stayed at the Hyatt Place Denver Downtown, Denver, you haven't saved any money at all with the $50 deposit and the Upgrade fee. We were meant to get a couple of activities and valet parking included as well as "free" tickets to our local stadium. That didn't happen.
The trip has to happen during the week. And you won't get anything within 60 days. Our trip was to Denver without airfare in early November. Prices aren't exactly crazy from the hotels themselves $136/per night at the time. Prices from booking sites are even cheaper, with some as low as $95 per night at the time - since you can only travel with these guys on the off season. All in all a complete rip off. GEVC, RCI and Casablanca Express will tell you they have THE BEST stay prices... but clearly they don't. I'll just be using the booking sites from now on.
Don't bother with these companies unless you want someone to tell you when you can/can't travel, and to pay essentially a premium for the stay. Glad we didn't have air fare "included", and didn't buy the membership they were trying to sell. This was our first family trip with our baby. We're not exactly swimming in free cash.
Reviewed Nov. 21, 2024
Do not participate with this company. I tried to book dates and they are always not available and I lose points when I don't use them. I was young and foolish when I signed up with them years ago, I purchased and within the next 24 hours I tried to cancel. They are not nice at all, they refused to work with me. I have never used their service and from what I understand, they are not a real timeshare. I am so not happy with them. It's a scam!!! I don't have the money or effort to sue them.
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Reviewed Nov. 13, 2024
Total scam!! They will not let me cancel my membership and they also did not say I would be paying a loan back, never said ANYTHING about a loan. They will just say “it’s on your flash drive” total scam. I will be taking legal action!! So many hidden fees they do not tell you about either. PLEASE DO NOT EVEN THINK ABOUT BUYING THIS!!
Reviewed Oct. 25, 2024
Stay away for this and RCI. It is a timeshare. They try to tell you it membership and when you try to cancel they don't. Months later still fighting this. They take the calls on cell phones so not tracked on cancelling. It's not recorded. Nothing. I have called so many times. We was lied to. They will turn up speakers so loud to distract you into signing contracts for timeshare. Will be seeking legal help.
Reviewed Sept. 16, 2024
The interface is not 508 compliant. We are just paying for something we will never be able to use. This was a huge disappointment because we actually trusted that this company would deliver on the promises. The site is not user friendly at all and there are never vacations available that align with our search parameters. We have even called the customer service line and tried employing those services, who admitted it may be better to try Groupon vacations, which I didn't know were a thing. I will be glad to pay this off and close the account.
We’re sorry to hear about your experience and the challenges with our interface and service. We want to help resolve these issues and ensure you’re satisfied. Please contact our Member Services Department at 800.269.1509 ext. 1or email us at MemberServices@gevc.net. We will assist you with your account and provide options for closing it if that’s your decision. Thank you for bringing this to our attention, and we look forward to addressing your concerns.
Reviewed Sept. 4, 2024
Cancel within 7 days from the date contract was signed and all money is refunded and contract is canceled. YOU ONLY HAVE 7 DAYS! THIS IS A SCAM! DO NOT WAIT THE 30 DAYS THEY TELL YOU TO TO SEE THE DEALS. The deals aren't there. Your contract tells you exactly how to cancel and follow it to a T.
Thank you for sharing your feedback. We’re sorry to hear about your experience. If you’re facing any issues or need assistance, please contact our Member Services team at 800.269.1509 ext. 1or email MemberServices@gevc.net. We’re here to help and ensure that your concerns are addressed.
Reviewed Aug. 23, 2024
This is a total scam. We've called every number that they have and have spoken to several people and only got the run around; including the scam artist manager that lied to us and sold us an expensive fairytale. We have been trying to cancel this non-beneficial service a week after we set it up and to no avail. Don't fall for it. It is a complete lie and there is no such thing as customer service after they get your money. We are planning to file suit.
We're sorry to hear about your frustration and appreciate you bringing this to our attention. Please know that it's not typical for our members to experience such difficulties. We understand that our program may not be for everyone, and we are committed to assisting you. To discuss your concerns and the cancellation process, please reach out to our Member Services at 800.269.1509 ext. 1or email us at memberservices@gevc.com. We’re here to help resolve this for you.
Reviewed Aug. 21, 2024
This is the worst timeshare scam ever. The hotels and villas that they show you in the presentation is not what you book or see when trying to book. The rooms are less than par and I WILL NOT allow me nor my family to stay in these locations. They are the dump and the bottom of the pool for hotels with ratings of 1.5's. This is horrible. I feel I have lost lots of money on an investment that I will never use. Also Customer support is horrible. You can never reach someone to actually have a conversation with. HORRIBLE, HORRIBLE, HORRIBLE!! If you go to a presentation do not sign up.
We’re sorry to hear about your experience and would like to help. The accommodations we offer are typically highly rated, and we strive to meet our members' expectations. We understand that our membership may not be for everyone, and we're here to assist you. Please reach out to Member Services at 800.269.1509 ext. 1or MemberServices@gevc.net so we can address your concerns and work towards a resolution.
Reviewed Aug. 6, 2024
Huge Scam! I concur with everyone else leaving 1 star reviews. We didn't care about the RCI points but were very interested in the GEVC discounts. They would show 1 resort in Hawaii that looked like a great deal, $595 for 5 nights at a 5 star. When you finally get your login there are no deals like that to be found. The prices for cruises and hotels were the same deals you could get on any travel site. Do not fall for this.
We appreciate your feedback and are sorry to hear about your experience. Please know that our goal is to provide members with value and memorable vacations. If you’re having trouble accessing the deals, we encourage you to reach out to our Member Services team at 800.269.1509 ext. 1or email us at MemberServices@gevc.net. They’ll be happy to assist in navigating the platform and ensuring you can find the best offers available. Thank you for bringing this to our attention.
Reviewed Aug. 3, 2024
Don't do it.. Don't do it.. Don't do it.. They lied from the start stating I could cancel at anytime, they promised benefits that you will not receive, they will charge you hidden fees and drain your account. You will not be able to use your points like you think you will. Customer service is a joke with this company. Please say I have not reached out, I have the records if you want to lie again. This company should be shut down for how dishonest they really are. When I requested to cancel like my sneaky and shady salesman told me I could do I receive a letter stating they have my signature. I've turned the matter over to legal assistance to help rid my life of this company.
We’re sorry to hear you feel this way about your experience. Our goal is to ensure that our members fully understand the program and its benefits. We do our best to be transparent, and we are more than willing to assist in resolving any issues. Please reach out to our Member Services at 800.269.1509 ext. 1or MemberServices@gevc.net so we can address your concerns directly. We value your feedback and would like the opportunity to assist you further.
Global Exchange Vacation Club Company Information
- Company Name:
- Global Exchange Vacation Club
- Website:
- www.globalexchangevacation.com