Global Exchange Vacation Club Reviews

My wife and I were able to go to Aruba for 2 weeks at $99/week. When we arrived, it was an amazing gated community where the units were selling for $350,000. We also went to Cabo San Lucas this year and stayed at the Hacienda Encantada. Wow, this place had 7 restaurants on site and shuttle service into town. For Hawaii, it costs us $379 per week at resorts that start at $2600/week. Next up for us is a family trip to Washington DC and the resort is 2 blocks away from the White House! This has only been our first year and I feel like we have saved almost the entire $40,000 investment (19 trips x $2,000/week savings = $38,000). Plus, we will be handing it down to our kids when we are done traveling. Don't let the bad reviews scare you, this is a really amazing program and blows our other timeshare out of the water. We LOVE IT!

Before Covid we tried on several occasions to use and nowhere we wanted to visit was available. Also it only saves you if you choose the most expensive room for a week. If you want to go for half a week you pay more. If you want a nice room you pay more. If you want to take a cruise you can’t. There is Coronavirus waiver due to fact that their whole business is base on travel and we are unable to that. Calling customer service is useless cause all they care about is money. This company needs have lawsuit filed against them for basically being a pyramid scheme. Don't use this company ever.

This was membership that I was unable to use since I purchased it. The points that GEVC purports to give from RCI are not able to be used. 10,000 points won’t get you a place to stay, and never did, even when I bought my vacation package back in 2013. I discovered worldwide that there were no venues that aligned with the point values of 10,000 points. GEVC never specifies what 10,000 points will get you until you start making plans to take your vacation. It’s only then that you find out that you can’t leave home on 10,000 points. However, according to the salespeople that I encountered in Long Beach, they had all booked their vacations through GEVC. Their presentation was not only misleading but outright FRAUD. You are never told, despite asking what 10,000 points will buy. Individuals are instead told that they can take their vacations on 10,000 points.

The man that gave the presentation stated that he had taken his family to Phuket, Thailand while another salesperson and his wife had taken a vacation in Mexico. I discovered that you can’t book resorts where and when you'd like and I determined that it's much cheaper to book accommodations on Hotels.com or one of the other sites then to book through GEVC's overpriced “vacation club”. And the good news is that it's much cheaper and more efficiently than under GEVC's phony points program.

On another note, when the telemarketers in Long Beach called my home, they reached my boyfriend who was promised a free 3 day 2 night vacation to Hawaii to attend your presentation. As an inducement to buy, I was also offered a cruise to Mexico When I sent the information in to the travel company to redeem the voucher for the Hawaii trip.. It was then that I discovered that this wasn’t isn’t a vacation that you can schedule, and it was not meant to be free. Thankfully, I was smart enough to research the voucher scam as so many other people had gotten duped that the company responsible for scheduling the Hawaiian trip had hundreds and hundreds of negative comments. Some people had actually paid all of the fees and did their Hawaiian Vacation through the voucher company. Those reviews stated they spent much more for the trip than they would have paid if they had paid for it directly.

There is no secured interest in this vacation club as I do not own a deeded interest in a timeshare. Even though this membership was sold to me as a Timeshare, and to induce me to buy it, I was offered free vacations which were anything but free. I discovered there is no secured interest, I WOULD NEVER face a foreclosure on my credit report, despite the fact that GEVC contends they can sue for the deficiency and enforce said lien against me. All they REALLY sold me is a membership in a vacation club which actually can be compared with a membership in a country club that does not own a deeded interest in the golf course, but only the right to use the golf course subject to the terms of the membership contract.

What distinguishes the “vacation club” from a timeshare is that a timeshare developer can only sell a finite number of weeks (52 at most per unit) whereas a vacation club sells an infinite amount of memberships often in excess of the resorts capacity. Therefore, there could be NEVER BE A FORCED SALE. Once 30 days lapses, they intend to retain my membership and sell this membership the same way they sold to me, to some poor unsuspecting person, who will figure out that 10,000 RCI Points WILL NOT get him a vacation and NEVER WILL and that he can do better at Hotels.com. Also Global Exchange Development Corp is really one and the same, as GEVC.

GEVC threatens that at their discretion they can enforce Lien actions to satisfy my purportedly SECURED obligation, rather than to offer some form of payment to reimburse me for what I have already paid for this false and misleading “VACATION membership”, which was paid for in full. So based on this letter, it is clear to me that they don't think the membership is worth anymore than $812.97, so they plan to retain it without offering some form of payment to someone who paid the membership in full. I believe they are obligated to do just that.

So, for a 1 week stay at Joe **'s Cockroach Infested joint in bum nowhere Texas - you have to pay $556 every single year on top of the starting fee of $5000. AVOID THIS AT ALL COSTS. JUMP OUT NOW. DON'T HESITATE. YOU CAN CANCEL - just make sure your dues are up to date and you call their customer service. Then it's only $99 processing fee (my god they hit you every which way with this nonsense).

I said that the covid 19 virus has crippled the whole world and he said he didnt care as long as I paid the $116 a month. If not he would process this to a foreclosure, in which I told him that the government wont allow it and he bragged how his company found a loop hole to get it processed. I told him that I dont have enough food to feed me and my family and he said he didnt care. The nerve of some people and the nerve of this company taking advantage of people when they are knocked down. If I wasnt trying to buy a home I would let it go to foreclosure.

Original review: Well when you get there they make you watch a video that advertises the club and makes everything look good. When you actually try to use it you dont have enough points to book a trip. Ohhh you sure can buy extra points or spend more money on a upgrade. They told me with the amount of down payment I put down I would be able to pay it off in less than 5 years. I look at my paperwork now and it states that I am now financing this for 7 years. I didnt accept or request that, because if you do the math they want me to pay twice what the original price was.

I keep trying to call and talk to customer service to see if I can cancel this and I just get the run around and the phone keeps hanging up. Then when I actually talk to someone they say, "Wrong dept. I can't help you," for a moment I thought I was talking to Home Depot and not my department. Stay far away and with covid 19 I no longer can afford luxuries and definitely would rather buy food with that 115 a month for my kids. I hope someone can tell me or help me get rid of this useless vacation club.

In all honesty if the sales rep would have shared a bit more information we would have been better prepared and would have been ready to make our purchase. Here it is Christmas, and January 1st is a matter of days away. Sir, I’m going to pay my rent before I buy into a timeshare and become an owner. No thanks for attending and literally had to ask for complimentary refreshments. If we would have had the upfront fees we would have definitely took part in ownership last evening, but their customer service sucks!!

I stated to remove the $15 fee so I can pay for it immediately, after refusal I stated that I will be paying in the 1st week of January which the lady replied that they will be adding the extra $10 on top. After being hit with all the charges I stated that I will be waiting until January 2020. Then being threatened with the credit bureau is absurd and absolutely BAD CUSTOMER SERVICE. What are my options.

On December 2nd, my Checking account gets pounced for 2 years dues, 2019/2020, and we didn’t even join 'til last day of September! We also referred 2 couples who signed up, and we were supposed to get 2 years dues waived! We haven’t booked, or attempted to book any of these “free trips” associated with this scam! I should have known better when I saw that they were located in the old Silverleaf Resorts building, that they are a sketchy bunch of people! Everything would be a great deal if it were all true and explained accurately and honestly! The one star I gave as rating is for the nice receptionist, she was genuine! Lesson learned!

Salesperson was definitely rude in responding to questions and then having the nerve to ask if I couldn't afford a $199 monthly payment. After explaining I was newly retired and getting affairs in order and would not be purchasing anything at this time, he shoved away from the table without so much as a "thank you for coming." I did receive a $40 Visa gift card, and a voucher for the hotel stay where I would have to pay an additional $100 deposit by May 2020 as well as the $100 restaurant.com gift card.

Now for the continued lies: After using the restroom prior to my one-hour drive home, all of the above mentioned items fell out of my purse in the restroom, unbeknownst to me. I received a phone call about 30-minutes later telling me all of the items had been turned in. Since I was more than half-way home, I asked if they would mail them to me. I was told "YES", the first lie from the individual who phoned (Amherst). I waited one week, due to a federal holiday falling within this week, before calling again. I was told again that it had been mailed. (LIE.)

After another week, I phoned again only to be told that it had been mailed out that Wednesday (LIE). Nothing has ever been received and after looking at all of the review on the BBB site, as well as this site, I voiced my concerns in reviews. ADDITIONAL LIES: In their presentation they indicated they have been in business for 40 years, yet the BBB indicates 16 years. GEVC states they are not a timeshare, yet everything written indicates they are. If it sounds too good to be true, it is! I am so glad I did not sign up for their program!!! Buyers Beware!

I kept saying we were broke at moment and the lady I was talking to called her manager and he also tried to lure us in and offering some savings and I kept telling we have no money at the moment and the manager mood just changed from good to looking real frustrated fast and what made it worst for us. He just got off his chair walked away from me and my wife without shaking our hand and saying goodbye or atleast have a great day. How rude right!. Thank goodness I knew there was a catch to get your supposedly "FREE GIFT" or else we wouldve be in deep debt!!!

A month later GEVC tells us we can't get out of contract, they said we called on July 9 and that is a lie. I have the AT&T phone records where my wife called. We asked them what can we do to get out of this contract, Leonard said "pay it off." I said "I'm not paying for a service I'm not going to use." On April 8, 2019, GEVC sent a letter: Notice of Forfeiture of Membership, but still wants us to pay. On June of 2019 , Monterey Collections sent us a letter that we must pay or we will be placed on bad credit. They said we could get out of it if we paid $10,000. Our original price was $6646. They said as long as we don't pay the interest will continue. This company will not let you out of this contract. They use fraudulent statements to get you to sign the contract. Don't even consider getting into this company.

And when I said that, I was shown a realtors license and was told that since it's a real realtors license they have to follow all the laws. (Is that the reason.) It was supposed to give me peace of mind I guess. Then we talk about money. I was intrigued. But my gut is telling me no. So I try and see how low I can go. Once I told the supervisor I couldn't afford her down payment then she said, "Ok if you can’t afford this then no reason to go any further." She said thanks and that was it. I thought I was done. NOPE, then when my rep came back and tried to ask a 'higher up' about 'lowering the deposit' the guy shook my hand and was really nice until he saw how low I wanted to go and that's when he turned into a completely rude guy! He said, "OH no," left abruptly and when the rep said, "hey man," he literally walked out of the room yelling, "nope," as if I was the one wasting their time??

I was talking to another person there and she was promised a trip to Catalina and when she went to claim her free trip they said they 'never heard of Catalina' and gave her a voucher for 7 day trip. Funny thing is I was there for Catalina as well and I rec'd the voucher for Catalina. So it doesn't add up. But my main thing is rudeness. When you get to the end and you're adamant and say no, you get the rude treatment and that's not good salesmanship.

I can’t wait to be able to take these trips, there is a little bit of hesitation, still, but we feel about 80% safe and confident in our decision to join with you guys. People deserve to have things that you guys offer, the interest was a bit high for my liking, but I’m willing to deal with it especially if you can make my dreams come true with my family and do like you guys said. All it takes is a little bit of courage and a little bit of open mindedness and this this TRULY TRULY does make sense. Every now and then, we are offered opportunities that we just have to roll the dice on...this is one of those instances. I can’t wait to see what this program has to offer.

We get to the GEVC place and wait like 5 min before someone asked us to come up to the front of their lobby & in front of potential members. This representative asked us for a credit or debit card, I said we didn’t bring one, he says out loud, "ARE YOU SURE, YOU MIGHT HAVE ONE IN YOUR CAR!!!" Really?? Their demeanor totally spiraled down after that. I was told we had no ties or obligations, but yet was refused & not allowed to participate in the seminar. In a split second they gave me another date/time for the next seminar and pointed me to the door!!!! Really??? No apology, no "Hey let's work something out your here already," but NOOOO.

All of this was handled extremely poor, & this is what I get for winning a cruise??!! But on a positive note, a preview was displayed on how they conduct business which alerted me NOT to WASTE my time any further. I tried calling GEVC HQ but no one cared to hear my side, they just said "Everybody has a credit card sir “. So I went on to the BBB and reported them. Don’t do it people!!!

3. The interest on the loan was not stated prior to the sale.

We were told that nothing would be reported on our credit reports - just to find out a year later how this negatively impacted our reports. None of the above was ever disclosed before sale. The experience received after the sale was even worse. All in all, this was a terrible investment and I feel mislead, lied to, coerced, and it goes without saying, 100% dissatisfied with the plan as well as the customer service.

Reluctantly we did sign up, we finally received our login two weeks ago. And we booked our first trip, however we used our frequent flyer miles instead of their air traveling method. Now I’m expecting to see this great beautiful resort that I have booked for me and my family, but the booking is confirmed. I would give a five star but I feel like those marketing trips were a bit of fluff, so that almost was a yellow flag, but so far so good. We’re going to for St. Thomas 348 a week USD, I really hope it’s as beautiful a resort as the pics display.

This is the worst experience of my life and the biggest mistake of anything I've ever signed up for and I am forever scarred and have PTSD from agreeing to anything again for as long as I live. They put everything on a flash drive saying that's everything you signed and that's a lie too. After missing the amount of days that we had to back out I checked the flash drive and what I read in person I do not feel as well as on those papers, what I was told in person is not what is on those papers, what I was promised verbally was not on those papers. They definitely make sure they cover their butts and thieve you for all of your money and take your child's Christmas presents. Thanks for ruining my life and making me depressed, I hope this entire business can't sleep at night and if they are they're probably going to hell. How they're even open makes me so irate and Furious that California lets a business like this exist!

The manager and representative we spoke with acknowledged that there were representatives in the past at various offices who may have over-promised or misrepresented the program but that management has a zero tolerance policy. They assured us that if we had questions or issues booking trips, we could always call and come back in for help. We looked up a couple of resorts we like in Cancun and Orlando. Both were in the nightly range of $500-$600. We checked pricing for a specific week and then went on the computer and found those very same weeks for $339 and $469 PER WEEK respectively.

We have already saved a significant amount on the small trips we have taken in the past year and anticipate getting our money back in savings in the next year or so. We are very satisfied with our experience and with the purchase we made. We find we can afford to travel more and that makes our kids (and our initially skeptical relatives) happy! I will say plan ahead if you want to go some place popular at a specific time of year (eg South Padre in July) but to us this is common sense. This program is not perfect but we can honestly say it has been a great value for us and we believe a good investment for our family.

He was out of work and we were now living off my income, I started to fall behind on bills etc. So I called Global Exchange to see what they could do for me. They said they could defer a payment to the end of loan. That wouldn't help. I wanted to sell the contract - they said I can't because I don't own it yet till the loan was paid in full. Asked if they could buy back they could keep the $1300.00 I had already paid into it (and never once used). They stated they don't do that. So basically I was stuck with No Way Out From Under this BS bully thief of a scam company. I called the company many times asking them same thing pleading with them for any kind of a solution (thinking someone would have compassion for my situation). No such luck. All they would say, "I am sorry to hear about your husband but there is nothing I can do."

At the end of call they had the nerve to ask, "Is there anything else I could help you with?" SERIOUSLY! Well they sent the account to collections after 90 days nonpayment. I had a choice of paying house payment or vacation club. So my original loan amount was $8400.00 and at the time of collections the balance was $ 6655.00. I paid $1745. just for the headache of dealing with this company. As of February 2018 the account is still open and the balance now is $ 10,265.00!

I know as long as the account is open the amount can go up. I called the collection company and said if I was to pay off the debt will I get my vacation package thinking I could then sell it to make some money back off of it since I would never use this company. They informed me that I wouldn't own anything because Global Exchange washed their hands of the account and the coll. agency had nothing to offer but improving my credit. How could this be legal. To think of all the thousands of dollars this company has scammed from poor trusting consumers. They received $1700. for nothing and then washed their hands of me.

Now this collection company (probably owned by the same person) is charging me over $3,500.00 in fees for put it on my credit. And one letter they sent when they first got the account. How can companies like this get away with such shady practices. Please when it comes to any of the free trips seminars/vacation clubs be very wary. They make it sound so good but have yet to have one good vacation. NO good experiences and over $10,000 in debt!

We rejected all offers as this was excessive and still had to buy vacations for a extra fee, plus maintenance fees. We did get a $40.00 debit card back and registration form to send in with a $75.00 non-refundable Cashier's Check for a very restrictive 7 night vacation program. It's so limited and restrictive we doubt we could make any good reservations at any place we would consider going to.

Reservations must be made within 2 days and not earlier than 30 days in advance and then availability is restricted. They also indicate additional cost or fees could be charged. We also received a card to get discounts at some limited restaurants IF we purchased discounts for that restaurant and purchased a minimum amount that would be excessive for the type of restaurant and their prices. Looks like they are faking their A+ BBB rating and scamming people to go to these presentations to buy into their vacation club at an inflated price.

Questions to ask. Certificate of title - does that mean we own it/can sell it/pass it on as inheritance? Title to what? Where is it recorded? What is the valuation for tax purposes if is gifted/inherited? What are the 10,000 points? Do points expire? Weeks or points? Are there any booking fees (for the stay, not cruises, airfare etc)? Quality control of the place? Reimbursement if not good? Is there a list of fees? Booking? Cleaning? Cancellation? What RCI cancel for some reason Restitution for any flights booked? Will alternative of equal quality be provided/paid for? How many members? How be independently verified (e.g. is there an audited #?)? What happens if stop paying annual? Effect on credit? Legal liability?