Frontier Airlines Reviews

I tried calling Frontier Airlines. Even after staying on call for about 3hrs, I was not connected to an agent due to high call volume. With no other solution, I went to Orlando airport again on Monday. This isn't solved yet. They checked my confirmation # and told me that no reservation was made for me on Monday's flight. I mean I was literally CHEATED! Is this how a supervisor at customer relations behave? **! They again rescheduled my ticket to Tuesday's flight because Monday's flight was already full. It was a loss of 5 days from my 10 days trip. I had to travel 71 miles each trip asking help from my friends. WORST EXPERIENCE EVER.

Frontier is a sorry excuse for an airline and most likely will not be around long. If I could afford to purchase last minute tickets for the 6 of us, I would. Unfortunately I can't. The inconvenience is annoying and incredibly frustrating, but worse than that, my family now has to fly on an airline that is unsafe. My advice to everyone is to stay away from Frontier Airlines no matter how good the deal may seem. This is in no way a reflection on the employees of Frontier, I'm sure they just as frustrated, and perhaps frightened as the rest of us. This airline deserves no stars. Those who gave it one were being generous. (I now realize that I can't submit this review without giving them at least one star which explains why anyone would give them any stars at all.)

Unfortunately people using their services has a different profile compared to other airlines so one can expect an unpleasant flight experience with people talking loud and not respecting others in a "civilized" sense. If you flying Frontier because you can't afford the extra $100 or maybe $200 for flying United or American it is ok as a way of transportation to take you from point A to B. However, if you are just thinking about saving some money then think again. This was the worst flight I've ever had and def. not worth the "savings".

Frontier said they have no flights now on May 2, so I had to cancel my trip and Frontier is gonna refund my tickets. I can understand flights times being changed but not changing the day of someone's trip. I had already paid and have confirmation leaving May 2, now I had to rebook whole trip cause I didn't want to disappoint daughter. But now if I book trip for same day, it would cost extra $350 per person, so I had to book for 1 week earlier and costed me $178 more, so I am not going on her birthday anymore. And new flight times are a hassle - flying out at 7:00 in the morning or getting home at midnight, but we deal with it. Worst experience I ever had like this.

This all started when I checked in to the Dulles airport, the baggage handler told the woman checking me in that "You have 10 minutes to get them down here.” The plane had not even arrived yet!!! This tells me their employees are lazy and purposely did not go back for the other bags as I'm not the ONLY one whose bags was missing. Frontier airlines did nothing to assist me with this situation! I spent hours on the phone and writing emails their customer service/customer relations department and leaving messages for their baggage claim office to no avail.

Finally today 3/12 my bag is returned to me, they delivered it to my work, which was nice, however, per the driver he was told by his boss "if no one shows up just leave it there!" I work in a very busy plaza with many different people including tourists walking around so to leave it on the sidewalk, REALLY?!?! First off I've had about 5% communication from this company, only ** who works in the baggage claim office has spoken to me, mind you this is usually after at least 2 voicemails have been left. No one could tell me anything about where my bag was up until today. Frontier Airlines is very unprofessional and customer service is non-existent! DO NOT FLY WITH THEM!

I was also told that I had to use my credit card at some point. And I wasn't allowed complain as it was a "non-complaining" flight (per our attendant). There was so much unprofessional behavior that I was appalled. I will never recommend this airline to anyone ever again. Awful, rude people who should not be allowed to treat paying customers with such disdain. This is also the only airline that I have ever been on that does not offer a complimentary drink, instead you have to pay 3 dollars for a tiny cup of ice with a splash of soda.

I am thoroughly disappointed and will be doing all I can to make sure of the ridiculous treatment from the flight attendants and Frontier airlines in general does not go unnoticed. Believe me, social media is a nasty animal that can ruin any company's name. I will contact frontier and speak to whomever will listen and can speak coherently unlike the attendants of flight 507 from Laguardia to Denver March 9, 2015.

I called the number the next day and after 3 hours on hold, my canceled flight was "processed" for a full refund, which could take up to 7-10 business days. I attempted to reschedule my flight over the phone (the website was down) for a 3/11/15 Philadelphia departure. After talking to two separate customer service representatives, I was told my new flight reservation would not be valid until my refund was processed. At that point I gave up, and booked at flight with US Airways.

I submitted a refund request on 2/20. Today is 3/9 - three weeks later - and I finally got a human being on the phone. I explained the situation and asked for an update. I said if I can't get refunded, I would appreciate the courtesy of being able to use the ticket for another flight. I WAS ON HOLD FOR 2 HOURS AND 10 MINUTES, when she came back and told me I need to speak to someone in "Customer Service" not "Customer Relations". But of course that department is only open 3 hours a day so they're already gone for the day. I called the corporate office to complain and they transferred me back to the same number. At this point I have no choice but to take legal action. I CAN'T EVEN BELIEVE FRONTIER IS STILL IN BUSINESS. WORST SERVICE EVER OF ALL TIME.

My reply was "What did you say to her?" She replied with, "You're drunk anyway, mind your own business." Everyone heard and couldn't believe it!! Then after landing when people got up to get their luggage, she went on the loud speaker to say, "I don't know why you're all standing. You're not going to get out of here any faster!" Never fly this airline. I have now been on hold for 2 1/2 hours for customer service with no answer.

The airline representative give explanation, hotels list etc... and do his/her best to help you face the difficult situation. Frontier explores new ways: inefficacy, inefficiency, wait and let the customer do by himself!!! We had all saturday night to figure out where to sleep but Frontier representatives advice to be at the airport at 5:30 am on Sunday morning because we were all booked on the flight at 7:30 am. In the morning computers of Frontier airlines had some troubles...they were not working. At 7:00 when we're supposed to board, announcement was done of some delays...we had to wait for the crew. All of us were starting to become nervous and demanding.... we had to wait for the crew of our plane!! They were scheduled at 8:00 am when we were asked to be at the airport around 5 am!!

The cherry on the cake was the intervention of the police asked by Frontier to keep us calm and understanding...We are about 70 people waiting from Saturday evening to take our flight to go to New York and few of us are passengers stuck at the airport for several days but we have to be understanding and stay calm...really??? Finally the crew arrived at 8:30. They missed the shuttle...and finally we start boarding in the plane ready to go. We wait at least 30 minutes and again intervention of the police inside the plane asking us to get out with our bags because FRONTIER forget to do the safety controls which is a mandatory procedure before departure !!!

We had few information that make us believe there is really something wrong with this airline company. Policemen told us that every day there are issues with FRONTIER!!! The crew told us they were ready to take shuttle around 6:30 am sunday morning but were asked to stay at the hotel and take shuttle later to be at the airport at 8:00 am!! Interesting...troubles every day with this company and they already knew at 6:30 this morning the plane was not leaving at 7:30 how it was scheduled and told us.

What a shame for Miami airport!! How Miami can allow that? Dangerous airlines like that? Please consider all customers every day experiencing this nightmare in international airports, happening in one of the famous city in the world...think about it!! There are so many airlines just waiting for a place in Miami airport. It's unbelievable to face situation like that in our country!

What a dirty advertising for all these travel agencies and operators who promote and sell us flight ticket with this company coming from nowhere and going nowhere actually and we pay full price for this flight ticket!!! We also had to pay our hotel for the night or stay at the airport. Frontier gave us two vouchers: 1 voucher $15 dinner on Saturday evening except that nowhere we could eat at the airport with voucher because stores were closed...it was too late and the few ones still open didn't take the voucher! We also had a voucher $10 breakfast and announcement of $150 refund for hotel. Right now I've spent $200 dollars for the hotel. I cannot tell you if refund works or not...never again!!! I will do my best to avoid this airline company. I spread the word as I can and If my story can help even 1 person to avoid this nightmare I will be happy...

I have all my information on my phone, I ask her can she just check me in based on my information sent to my phone that I have already checked in online and paid for my bag online. She says to call the customer service number. I call the customer service number the rest of the day to get the statement of, "We have a high volume of calls." and then it just hangs up on you. I had to rebook on another airline for an additional expense. Frontier will not refund me for the flight nor for my bag check in. They have terrible customer service and charge for everything to do with the flight. It is a terrible airline, no matter what they charge to fly with them, I will never fly with again.

As I stood at the counter I watched three passengers arrive late & told that it is too late to check in. Meaning, there were at least three empty seats on the flight. I do not understand why I could not fly standby and why I was forced to reschedule at the desk. I knew that I would not have any way to contact customer service otherwise so they rescheduled me for flight round trip next weekend in case I could make it, which due to work I cannot. Now after waiting on hold for another hour and a half to reschedule the flight to round trip I was told that it was against policy to make any further changes and my only option was a refund. So now I am left with no flight and the cab fare to and from the airport as well as cancellation fees on the other end.

My patience is long gone with this non existent customer service. As far as going online to cancel the tickets, it will not let me select that option. I have begun to think the customer service is a hoax and Frontier Airlines only cares about making a sale. I have learned my lesson and lost hard earned money. I will never fly Frontier Airlines again and I will make sure to tell everyone I know just how horrible this company is to the customers.

After several attempts to call them (it's always 45 to 59 minute wait), I finally bit the bullet and held. I was then told that I chose a seat with extra leg room and that I called back after 11 pm to make the change. I ABSOLUTELY did NOT! First of all, it was a weeknight and I'm in bed by 9:30-10:00 the latest because I have work the next day. Also, after coordinating our seats, I would never have changed it. And lastly, my niece is sitting next to me and is paying $5, so it's not possible for me to have extra leg room. I intentionally picked the cheapest seat on the plane. There was no talking to this "customer service" woman on the phone, because she just kept repeating the same thing. I will never book on Frontier again, no matter what their rates are.

I had already paid for my accommodation in Costa Rica, which the airline refused to refund/compensate and I was stuck in the Denver airport for a 6-hour layover when I finally did fly out. Although the Frontier flights are cheaper than other airlines, I would never recommend this airline to anyone. I understand that flights do need to be cancelled due to weather, on occasion. However the customer service was disgusting and I was not provided any alternatives.

Generally bad things: $35 for a carry on??!! Come on! CRAMPED quarters. Upcharge for everything (well, almost everything - the bathroom was free). You don't get a seat unless you pay extra (you're on standby). According to an employee, they purposely overbook flights. Constantly delayed flights. Unfriendly employees (with the exception of the two mentioned above). The worst customer service in the universe!

I had a flight scheduled to fly from Orlando to Dulles (D.C.). I arrived at the gate 50 minutes prior to departure to be told the plane had already left. They "made an announcement" to let passengers know that it was leaving early. The Frontier workers were incredibly rude and demeaning. They did not care that I would not get home. They offered me a flight FOUR DAYS later -- for the incredibly low price of $75! Ummmmm.... no! I was told to call customer service, and got an answering machine that said "We are experiencing an unusually high volume of calls. Please call again later." So, no help there!

I went back to ticket counter. There were four groups in line ahead of me who were infuriated because after waiting 8 hours in the airport, their flight was cancelled, with no attempt to get them to their vacation destination within the next week. By the time I got to the counter, my agent was crying. There was nothing she could do to help either.

I had a lovely friend from home who help me book the last seat going from Orlando to DC from her computer. $700 later, I was on my way to DC! So, my "cheap" ticket wound up costing me over $1100!! When I got to DC, there was no one - NO ONE - to be found to represent Frontier. It took me over two hours to track down my bag. Lesson learned - I don't like roulette - and I don't like Frontier. IF your plane takes off, it may be an OK trip. If anything goes wrong, you may be out of a vacation or a boatload of money. Will you take the gamble?

We were halfway into our takeoff when the pilot shut it down and told us there was a malfunction in the plane and we were going back to the airport to have the plane checked out. We were told by the captain that we needed to get off the plane and wait at the gate for further instruction. This never happened. Not once did the people at the gate ever make an announcement. Rather, when they were around, they only told a few people whom were standing around them. Approximately 3 hours went by before an angered mob forced them to make an announcement on the PA. The Frontier employee named Ashley was rude and really didn't care. We were then told that the flight would leave approximately 11:37 pm. Our original flight was for 4:40 PM. 11:37 came and went and no Frontier employees were around.

The angry passengers were using the Frontier PA system as a joke. We paged through the airport for someone in Frontier to meet us at the gate but that never happened. We kept asking for updates or to cancel the flight and put us up but they would not. They told us that the flight had to be canceled for them to put us up and it was up to the captain. We got a new crew and that captain was equally as bad for conveying info. He acted like he was going to get to the bottom of it then went down the gate to the plane and had the girls make an announcement that we would know more later. In the meantime, many passengers canceled their flights which I believe was the intention of Frontier so that they would not have to pay for a room. Fast forward to 3:30 am, the captain and crew rushed out and would not answer any questions except to say "sorry." They just left us and didn't care.

Now Ashley was finally going to get the remaining passengers a room but didn't have a clue as what to do or whom to call. I did finally get a room at 4 am but I had to pay for the cab ride to the hotel and again back the next day for another flight. Ashley kindly told us that we would have to call Frontier on our own to seek reimbursement of cab fare. Nice try because as of yet and it is 4 days after my flight, you cannot get through on Frontier's phone number. It says that they are experiencing higher than normal call volume and call again....click.

This is the worst run airline I have ever experienced. I would never fly them again and their cheap flight ended up costing me more than a reputable one. I know that they will never pay for my transportation to and from the hotel. If they would have been honest and put us up around 9 pm, I would have been fine staying another night but to leave me in the airport for 12 hours trying to get me to cancel is just poor business. I left out so many details but you get the point.

Too exhausted babies again sleep deprived by Frontier for no reason.

I'm not sure why the original flight was postponed multiple times during the entire first day. However, I believe if this was a regular airline with proper support staff, they would've had a back up crew on standby when the original crew went over in hours. That's the price we paid for going with this discount airline. If I ever fly with Frontier again, it would have to be hundreds and hundreds and hundreds of dollars cheaper than any other airline. Flight at your own risk with Frontier, however keep in mind they have a skeleton support staff.

I, at the end of the day called the corporate office! OMG! I told the "lady" who answered what my concern was and the trouble I was having getting through and she told me to "hold on". She then transferred me to the same recorded message I had called earlier. I called her back and asked her why she would transfer me when I was not able to get a hold of anyone! I was very upset. SHE HUNG UP ON ME! That is the corporate office!

Now, in addition to the hassle I had, I also find out that you have to pay for your seats. They are not included in the price of the airplane ticket. In addition, you have to pay $30.00 each way for one carry on! So my ticket with Frontier cost me more than flying with Southwest. I have written the CEO, David Siegel, I have filed a complaint with the BBB and now with Consumer Affairs. This airline is fraudulent! They have so many complaints on them and I am sorry I did not look at that prior to purchasing my tickets. We are in the hole for over $300.00. Please do not take this airline!

My baggage was lost on my return trip from Orlando to IAD on 2/6/15 at 8:40 PM. I was told that I needed to file a claim with Frontier ticket counter, however it was completely shut down with all workers gone by 9:00 AM. As I journeyed thru the airport there was not one worker from TSA or anywhere who could help. After 2 hours I went home and began calling all of the Frontier contact numbers on the internet. No one could help.

On Monday 2/9/15 Frontier contacted my office to inform me they had my bag, they had it delivered to my home. My bag which was brand new was almost unrecognizable. The leather handle was cut off like if done purposely with a box cutter. The leather facing was marred and stripped as if it had been run over by a plane. I complained and was told that as long as I could physically pick-up my luggage and carry it without clothes dropping out that they weren't paying to repair or replace it. Wow! OK so I'm left holding the proverbial broken bag. OK.

Well luckily I can fly out of Reagan and fly on another airline and so will all of my friends and family, because as an American at the end of the day I do decide what bags I will be left holding, and I've decided it will never be the one was mishandled by Frontier again. Good Luck! I would rather pay more money for reliability and great service. Cheap and dismissive is not the American standard or is it!!!

I actually tried calling about 30 times. Finally, we got through and lost contact. I posted on Social media - Facebook and talked to an agent via email. Nothing has been resolved. We ended up using their competitor Southwest out of Love Field in Dallas. Less money and we were treated amazingly. Oh and no Baggage fee!

We were stuck at the airport from 4:30pm-2:30am our flight was on 2/15/2015. They did not have a flight until 2/19/2015. They wanted us to sit around for 4 days. Unbelievable! I read reviews after I booked this flight. I'm the type of person who doesn't write reviews. I'm writing this to warn people PLEASE BEWARE OF FRONTIER AIRLINES. The prices seem cheap but they charge you for everything carry on, checked bags, soda. By the time you add it up they are not that cheap, and the downside is they are terribly understaffed. So the savings we thought we were getting turned into a huge expense. We had to book a flight on another airline to get home. This cost us an extra thousand bucks and ruined a getaway with my wife.

Before leaving the hotel in Cancun, I rechecked the website (for the fifth time) for the flight status. It indicated "on time." Sure enough, having waited in line one hour, when we reached the counter, our flight had been cancelled. We later found out the flight had been cancelled the night before. No call. No email. No website flight status update. I doubt the cancellation was legitimate as two other carriers continued their scheduled flights to Philadelphia. This idiot outfit seemingly makes decisions based on anything other than their commitment to the customer.

At the counter, after receiving word of the cancellation, we got the Frontier Salute... a shrug, "nothing we can do," and a piece of paper with the customer service number. After being on hold 67 minutes, we found out there were no empty seats for three days, and we would have to call back later. The woman did offer this pearl of wisdom, though, "book a flight with another airline.... we won't reimburse you, but you may get home." We're still in a hotel in Cancun, and we are scheduled out on a real airline, with a real reservation, days sooner than Frontier will even start talking to us. Please, Please, save yourself the aggravation: Do not fly Frontier. Hopefully, these unprofessional clowns will be out of business soon.

However, fraud is still illegal. While what I describe seems fraudulent, I am not claiming that my experience constitutes fraud by this airline. To make that claim would require additional evidence.

I booked my Feb 11 Frontier flight from SFO to DEN in early December. I chose Frontier because of price. I chose to splurge $5 on a favorable seat assignment at time of booking. I kept screen images of my booking which is my normal practice, and those images clearly show that I paid for that seat. At check-in last night, that seat did not appear, and instead the check-in website tried to sell me a seat assignment again, reminding me if I didn't pay more, I'd be assigned one at random. I chose not to pay more again and decided to raise the issue at the airport the next day.

At the airport, the staff person told me that when I booked that seat, I didn't actually book that seat, I had simply booked a seat in a category and that the seat I was assigned last night was in the same category (my paid seat was a window in front, and the assigned one was a middle seat much farther back). I then specifically requested a boarding pass with a seat assignment matching the one I paid for, showed them the image from Frontier's website showing that assignment. I was informed that they couldn't do that because that seat had been sold to another passenger.

I asked if Frontier Airlines had sold that seat assignment to the other passenger before or after they sold it to me. The clerk recognized that this question could not be answered. I calmly expressed my cynicism regarding Frontier Airlines' apparent new revenue optimization program, selling the same seat assignment to multiple passengers. At that point, the clerk gave me a slip of paper with contact information for Frontier customer service and politely suggested I take up the issue using the information on that paper. Being decent people employed in an industry that doesn't understand decency, the clerk and her colleague put me in an aisle seat in the next row back which is the best they could do with the constraints of the software they use.

Many years ago, airlines started overbooking flights and have more recently become fairly transparent about the process and the reasons for doing it. It makes good business sense to sell an already-sold seat to someone willing to pay $500 for it and use $300 of that money to pay denied-boarding compensation to the person who originally bought that seat for $200. The last-minute traveler gets where they want to do, the airline makes an additional $200, and the displaced traveller is SOL (or possibly happy if they volunteered to be bumped). The displaced traveller will probably come back if the ticket is the cheapest one.

Now, this airline, which seems to be leading the industry with various revenue optimization (nickle & dime the customer) schemes, might be introducing a new one: overbook seat assignments. They already charge us for access to the overhead storage bins and various other things that some people are willing to pay extra for. Will they soon charge us a dollar per minute to use the toilet on the aircraft?

I have compassion for most (I use "most" because this website describes many exceptions) of the customer-facing employees of this airline and other airlines that have led the industry away from any practice resembling integrity. You are decent, smart, thoughtful people. While I'm happy you're helping us travellers get to our destinations, I'm not happy for you because you're not receiving the respect you deserve from your employers. Please stand up for yourselves, collectively if necessary or individually if that works better for you. There are many (non-airline) companies out there that can put your organizational, logistical, and communication skills to good use and many of them will treat you respectfully by supporting your personal integrity.

My note to other travellers is that the practices and policies that cause us extreme inconvenience and misery are developed intentionally by business leaders employed by the airlines. These people have strong reasons supporting the decisions they make and the instructions they give to the customer-facing employees. They are held accountable to make good decisions, and the primary question asked of them in this context is "does this decision serve the interests of our shareholders?"

Each time we spend money at Frontier Airlines, we remind the business people in charge of our experience that their decisions and practices that are unethical, lack integrity, and/or are disrespectful of customers and customer-facing employees are, indeed, the best ones.

I have spent at least 4 hours total on hold and have been calling while at my office, which costs me focus as their hold music and voice is designed to be discouraging. It has either disconnected every time or simply said, "We are experiencing high call volumes. Please try again later," and then disconnected. I urge you to never be seduced by their low fares because they don't value you as a customer.

On top of the other insults, the agents in San Francisco, after checking my bags to Denver, told me that I would have to pay again to check them on to Indianapolis the following day. Given that I had had to pay for what I thought was a free carry on bag as well as my larger, "checked" bag, asking me to pay again the next day struck me as extraordinarily cheapskate. Fortunately, the agent to whom I vented my displeasure in Denver waived the second check-in fee. The bottom line, though, is that trying to save a few bucks by flying Frontier is a risky idea. If anything at all goes amiss, you are likely to lose whatever you thought you were going to save. Customer service on this airline is minimal, to put it mildly. I won't be flying Frontier again.

4th delay in a row for me... and no weather. Changing stories and times. AND NO APOLOGY!! 8 of my last 14 flights... delayed. A simple..."hey we are really sorry" would go a long way. Now, I have time at the airport to post my disgust in forums like this. Today, I witnessed the passengers of a cancelled flight descend on the customer service counter... and watched the total frustration build as Frontier offered no solutions. Response... "next flight is tomorrow and it has limited seats." Guess what... that's 150 lost customers....instantly. Let's make that 151.

My husband and I arrived at the airport to check in only to find out our flight is delayed until 8:30pm. Initially we were to take off at 6:15 pm. I went to the Frontier desk counter to get our boarding passes and the lady told me that they were going to seat us on the wing since we had not chosen any seat numbers. I proceed to tell her what I was told by Frontier a couple hours earlier and then she asked to see my itinerary. After standing at the desk for 20 minutes trying to get this figured out they got us some seats on the plane.

Now comes Sunday 2-1-2015. I proceed to check in online because we were to head back to Sioux Falls Monday afternoon. I go online try to check in and we have the same problem again that we had when we departed Sioux Falls to Denver. Once again I call Frontier and I get to speak to a rep after 56 minutes. I explain to her what was going on and she said she had to talk to her supervisor. I am put on hold and then hung up on after another 10 mins. So, I call back and again wait for 54 minutes before I can speak to rep. I explained to the rep what was going on and he assured me they would get the problem taken care of. It took another hour and ten minutes on the phone to finally get some seats on the plane. Then the rep explains to me that he is going to try to get some seats together so my husband and I can sit by each other.

While on hold for this he comes back on and tells me he won't be able to do that because the airport took over the reservation. He explained to me to check at the counter when we check in. We get to the airport on Monday 2 hours and 15 minutes before our flight is to depart. We get our baggage checked and proceed thru security and then to our gate. I spoke with a gal at the gate and she was able to get my husband's and mine seats next to each other. We board the plane on time and get into Sioux Falls around 6:20pm.

My husband and I head to baggage to pick up our bags and find out our suitcase is not there. I am now at this point very frustrated with everything and was beside myself at the airport. I proceed to the Frontier counter to fill out a baggage claim receipt and there was no agent there. I go to the United Airlines desk begging for someone to help me. They tried calling the Delta and Frontier reps and no one answered. They told me I had to call Frontier and not to leave the airport until we have a baggage claim receipt. So, I call Frontier and I was informed by their automated system that my wait time was 46 minutes before I spoke to a rep.

So, I made myself comfortable in the airport waiting to speak to someone. In the meantime, a maintenance crew member walks by and asks if I need help and explained my situation to him and he goes in the back and finds a Delta rep to help me. I get a baggage claim receipt filed with the Delta rep and proceed to head to my car still on hold with Frontier. After 51 minutes I was finally able to speak to a rep. At this point I asked the rep. what the airline was going to do considering all the travel troubles I have had and he told me to call customer service on Tuesday. He then transferred me to the Denver airport to check on my luggage.

I speak with the Frontier expeditor and he tells me that they have my luggage and that they are going to Fed-Ex it to me. He explained to me that someone would have to home to sign for the luggage. He explained that since it was late Monday evening that it would go out right away Tuesday and would be here Wednesday.

It is now Wednesday at 3:17pm CST I had to take a whole day off of work to receive no luggage at this time. My work hours are 7:30 am -3:30pm. During my trip I spent a little over 5 hours on the phone with Frontier and still have missing baggage. I will have to strongly think twice about flying this airline. This is the second letter I have sent. The first letter I got no response and trying to call customer service is tough when the wait time is an hour and it is only open for 3 hours.

Frontier provided no offer to book on another airline, no offer to refund my ticket except for the single connecting leg, no offer to compensate for costs on another airline. No voucher, no flight credit. I contacted customer service 3 times. I received 5 hours to sleep in a run-down hotel a half hour from the airport and $15 for an airport dinner. Several weeks earlier I had to book a one way return on United because Frontier changed my return to a 16 hour itinerary with a 9 hour layover. Then I had to book a third ticket just to get out of the airport on my outbound - United to the rescue again.

Frontier gave me two possible solutions to their cancelled flight: 1. wait in the airport for 2 days layover, or 2. buy my own $500 ticket on another airline (a net price of $425 after their segment refund). Fly Frontier, but be prepared to suddenly spend a couple-few days in your layover airport or city. Or be prepared to buy a last minute fare to get to where you were going. Frontier: Discover a whole new way to fly - like driving, which is faster.

Updated on 03/11/2015:

Stranded in connecting airport for 2 days, NOT related to weather. THE RESPONSE FROM FRONTIER: Frontier has not offered any monetary compensation for the cost of purchasing a last minute ticket. They have offered a $200 certificate for future travel on Frontier. But wait; it expires in 6 weeks! A flight 2 days later or a voucher that expires in 6 weeks are sort of the same thing: unusable. Since I could not use the replacement flight 2 days later, and I will likely be unable to use the certificate before the short date, the cost to frontier for stranding a passenger for 2 days (again - not because of weather), works out to $0.00. the cost to me remains $400+.

Several hours later nobody started any repairs on the aircraft, and when passengers inquired about that, the staff from the airline said that they have the tires and we will be able to leave soon. Several hours passed by and finally around 10 pm we were told that the flight (1278-8:50am) was cancelled. By midnight we were able to get to a hotel only to be back in the morning for our next flight at 7am. When I inquired about my son's missing buster seat everyone ignored me, and now, almost 1 month later, I still don't have it.

First, I spent an hour on the phone to speak with an agent, who only told me that there was nothing I could do because it was delayed less than 3 hours (7 minutes under), and only if a flight was delayed more than 3 hours could I cancel or reschedule. But I still had to be at the airport at the previously appointed time. So fine, I went to the airport and waited it out. By the way, there were no desk agents at check-in despite my arriving for the appointed flight time.

Then, on my return flight, which was delayed 4 hours (more than the 3 hour threshold previously mentioned by the agent on the phone that I waited over an hour to speak to for 5 minutes), the desk agent at DEN was the most demeaning human I've ever encountered. Before I ever checked in or walked up to the desk, I was told to check in at a kiosk (I had just done it), and see how fast it goes when you listen to directions? (Again, I had just done it. Maybe your machine hasn't printed it yet, but I just did it.), and once the machine printed my luggage tag (as it should, because I'd already checked in), I was not informed about my delay at all.

I was not informed about my delay. I only asked about it because my TripIt Pro alerted me. My luggage was taken away before confirming that I wanted to continue on this flight despite the 4 hour delay (that I wasn't told about). Holly the desk agent at DEN, who had already spoken to me like a child who has never taken a flight (rather than a gold status frequent flier on other airlines) before I ever reached the counter, proceeded to tell me I should stop talking and just listen when I asked about the 3 hour limit that I was told on the phone for my last flight. Holly the desk agent at DEN then told me there were no remedies available despite the 4 hour delay, no cancellation or refund or rescheduling. This is flat-out untrue, according to the person on the phone from Frontier days before, and also from Frontiers website.

Holly the desk agent also refused to show me her badge for confirmation and only told me her name when I asked for it for these purposes. After flat-out lying about the policy (or perhaps simply being uninformed, but then telling me mis-information with the attitude that it was unquestionable), she hid her badge from easy eyesight.

Finally, I have had delays with other airlines, but never twice back-to-back and never quite so long. However, the most disturbing part of this experience was being treated as a second-class being by your desk agent, Holly at DEN. My experience with other agents was, while not pleasant, perfectly fine and they stuck to the company line of not being able to help me in any way at all. Holly decided to multiply the unhelpfulness by being a nasty, demeaning, abhorred person, making an already miserable situation even worse. This is especially unacceptable because it was unprovoked, and I had not even started asking any questions about my flight yet.

I am not the uninformed occasional traveler that your desk agent Holly took me for. In addition to being an overall seasoned traveler, I am planning on taking many more flights between DEN and SFO in the next year and foreseeable future. Unless you can offer me remedy for these troubles, and to ensure that I would never have to deal with such an unpleasant and nasty person as Holly at the front check-in counter, I will be taking all my business to a different airline for these trips.

I ended up paying to check a bag only to have the corner shattered which, based on other reviews, I'm sure this flying travesty of a company won't replace. The flight attendants barked orders and scowled and the customer service couldn't be more useless. When I asked to move to an earlier flight, they informed me it would be an additional $75 per ticket as they (surprise, surprise) do not offer stand-by. So while I wait for my later flight, I decided to make good use and warn any curious travelers to avoid this airline at all cost. For me, I can say this will definitely be my final Frontier. The best thing I can take away is the valuable lesson to always look before you book.

The next day I tried again. This time there was a recording about technical difficulties and try back later. That message lasted all day. The following day the technical difficulty recording was still there, so I looked up the regular number and waited on hold over an hour again. I finally reached a human. She offered no information on why our seats were moved. My choices were to book different dates at a higher cost or get a refund and try to book my original dates with another airline (since this trip is now 4 weeks away prices are much higher). I will never buy from Frontier again and I recommend you don't either. If they cancel confirmed flights what is the point of buying from them? Better to pay a little more and avoid getting screwed later.

In all the years I have flown, I have never been treated so poorly. At that time my daughter and I just started moving from one airline to the next until we came to Southwest. They had about 6 flights to Denver. They were surprised that Frontier had cancelled the flight because they were not experiencing any delays or cancellations to Denver. We called people in Denver and they said even though it was cold and had snowed, it was just a typical winter day. I had to pay $740 for our standby tickets. This was not in my budget and has created a financial burden.

I waited over an hour to speak with an unsympathetic customer service rep (as is typically the case) who could offer no acceptable remedies and no explanation other than "they are making many schedule changes at the moment". Once upon a time I loved this airline! I was one of their elite frequent flyer members and flew them almost exclusively. I don't know what went wrong, but over the past decade they have become "a whole different animal" indeed!! BUYER BEWARE!!!!

I spoke with a "customer service rep", if you could possibly call her that. She was so rude, I was honestly speechless. She told me that, even though it was Frontier's fault that the plane was delayed for THREE HOURS, there would be no compensation of any kind because: "I'm not God sir! I can't control when the plane gets in, it's not like we can just make it get here faster. We don't compensate for that!" I was speechless. That was the first thing out of her mouth after all I asked was: "Are we going to be compensated for that?" If it's not the airlines job to get the plane to the gate on time then whose job is it!?

Then the same woman was at the gate when we boarded. She called out the zones to board and then immediate started harassing people over the intercom. She kept saying: "Come on people we don't have all day! Let's go people, let's go we gotta get this plane boarded." She didn't even wait for people to get lined up before she starting saying this stuff over the intercom.

After my trips were over, I was told by another rep that at least one of my flights WAS supposed to receive compensation for being late and I was given a web address to contact. I did so. Got an automated "we got your message" e-mail back and then waited two weeks for a response: nothing. Every single time I tried to call, I was told "we are experiencing an unusually large number of calls" and advised that the wait was about an hour. I'm STILL waiting to hear back from them!

On the plane, you have to pay for EVERYTHING. There are TVs in every seat, about 1/3 of which are broken, the working ones cost money and 1/2 of those don't turn off when you try to, which means you get treated to in-flight advertising for their TV service the whole way. Even tiny cans of soda cost $2. I paid for a carry on and was told that I would have to put it under my seat (which is where the free 'personal items' go) because they had oversold the carry on space, and they weren't sure there would be enough room and my carry on was smaller than other people's. Never mind that I paid for that space.

I would recommend to anyone I know to spend the extra $25-50 and fly on an airline that treats its customers like people, instead of flying cattle to be squeezed for cash at every turn. I will never use this carrier again if I can possibly avoid it.

UPDATE: I just found out that their customer service department is only open 3 hours a day, 5 days a week!!!!! This airline cares about its customers less than I care for junk mail. Avoid these guys if at all possible, just awful.

When we got to the front of the line, we said we wanted to cancel our flights and request a refund. We almost did, except the one good person we encountered from Frontier basically told us if we canceled, we wouldn't get any vouchers for meals or Hotel. She suggested we go on standby, use the vouchers and cancel the next day. So we did. Frontier has said we can have $150 each in travel vouchers, good for three months. That's it. Even when I reminded them that they don't fly to our airport. They will do nothing. Not only that, but they insinuate that it's our fault because we wouldn't wait on standby! I have yet to talk to a live human despite waiting on hold for over 5 hours in total. Do not fly if you can avoid it. This is no way to treat customers. Any advice would be appreciated.

- Horribly rude staff

- Hold time now exceeding 55 minutes when you attempt to call them

THE INCIDENT: I received the email confirmation clearly stating "CHECK IN 45 MINUTES BEFORE FLIGHT". I went to the kiosk at and typed in the RES #. It told me to go to the counter. When I turned to go to the counter, another passenger hustled past me (he just got his pass printed). The girl at the counter refused to print my boarding pass, even though it was 6:28 on the dot, no bags (EXACTLY 45 minutes, and, had I not stopped at the kiosk, probably would have been 6:27). In fact, I even showed her the confirmation number ON MY PHONE AT YOUR CHECK IN SCREEN, which was not processing for me, but clearly tried to do, and still, was not able to be helped. In addition to this, there was NOT ONE PERSON at the security line. She also KNEW there were no flights for 3 more days!

So, after some rude treatment, $75 fee, I went home to look all this up... Did I misread something? Is the policy clear and I just screwed up? Now, in your email, it CLEARLY SAYS: "Check in 45 minutes" (in a bold, colorful image). When I click the "learn more link" I understand, that if I'm not to the gate 15 minutes before, I MAY lose my seat: "Please be at the gate and ready to board no later than 15 minutes before departure or your seats may be released. We recommend arriving at the airport two hours or more in advance of your flight. "

However, NO WHERE does it state: "We will NOT print a boarding pass for you and you will NOT be able to go through security if you do not arrive to the ticketing counter at least 45 minutes before departure" (or something to that affect). In fact, by identifying the "15 minutes prior to flight at the gate" you are misleading people even more regarding the 45 minute time, because it makes the absolute deadline 15 minutes, NOT 45, which is actually the case.

Speaking with the customer service manager (10pm 1/13), she refused to validate any of my concerns or issues. In fact, she quoted multiple times, the "15 minutes at the gate" policy, but never once did she identify where the 45 minute at the counter becomes an issue in our conversation. I tried to explain that NOT ONLY was I there 45, or 46, or 44 minutes before, but I was not given the opportunity to make the gate. And although the 15 minutes at gate is clear, the 45 minutes at check in counter is not.

3. This is a common problem, but we will not help you, and in fact, make you pay more (even when no flight is available for 3 days and there are 2 open seats, we will not try to get you on the plane)

THE BIGGEST PROBLEM!?! On January 13, after missing the flight, Frontier's manager helped me get situated for taking the flight the next morning. She assured me, that I would get on (like 99%) and that check in would be stopped exactly 45 minutes prior to flight (545 flight, 5am cut off). When taking the morning Standby flight, I arrived to a packed airport (the night before, there was NO ONE). It took me approximately 8 minutes to get through security and get to the terminal gate. I waited for some time, and saw the SAME MANAGER. I checked in with her and to ask my chances of getting on the flight. She said good.

At 5am, I went up to ask the manager to cut off the 45 minute time. She was incredibly rude, telling me, "I have other things to do and will do this in a few minutes", and other mean, dispirited remarks and rudeness. Finally, at 5:03, she called to stop, and I got my standby ticket... 42 minutes before the flight

When I finally arrived in DENVER, I took the time to investigate further... I looked up the time that Flight 115 left MSP on 1/13/15. The flight time was actually 7:01pm, exactly 12 minutes before the flight was scheduled! So now it appears that although I could have easily met the "15 minutes at gate cut off", maybe it was tougher knowing the flight was leaving 12 minutes AHEAD of schedule?

I arrived to airport either right on, or so close that it didn't matter for the 45 minute cut off (33 minutes if you count the early leaving time). I had no bags, and another person was allowed to check in literally, SECONDS before me (whats worse, is the attendants KNEW there was no flight until 3 more days). I was rudely treated night before. Your policy clearly states "15 minutes at gate" but NOT a concrete line on 45 minutes before check in. In fact, I was told the next day, 42 minutes was the concrete check in time, NOT the 45; so clearly it is flexible - BY THE SAME MANAGER AS THE PREVIOUS NIGHT!

To make matters worse? I contacted their "Complaints and Compliments" via email on 1/13/15. On 1/22/15 I have still not received a call back. SO, I called them. I've been on speaker-phone hold for over 1.25 hours (still on as typing this, so could be way more for all I know). Never fly Frontier!

After make other arrangements to get to my final destination I tried to file a complaint with Frontier. Apparently they don't have a complaint department, only an automated phone service to email them. So I emailed and did not get a response after a month. Finally I filled with the BBB in Colorado. Frontier responded, indicating it was my fault. It seems they adjusted their records to indicate that I never showed up for the second leg flight in Denver. They marked me as "late." Interesting how I can be late when I was at the gate waiting for a supervisor to discuss their carry on bag fee. The airline's practices are highly unethical. I find their customer service very lacking and overall very dissatisfied with the company. I would NOT recommend this airline to anyone.

I was searching for an affordable flight from Charlotte NC to the Philadelphia area for my 9-year old son to go spend his holiday/winter break with his dad. I kept running across deals from Charlotte NC to Trenton NJ which is about 30-45 mins away from Philadelphia. My son's dad agreed to drive to Trenton to pick him up so it was a go. I called Frontier Airlines to book the flight because I wanted to know all there was to know about minors traveling unaccompanied especially because this would be his first time.

When I called, in the first representative that I spoke to was very, very vague. She told me the only thing I needed to do was book and that was it. She didn't give me any addition information. When I asked questions her response was very short and she sounded extremely uninterested. When I requested to speak to a manager she immediately hung up (That should have been my first sign). I tried to not let that actions of an employee dictate how I felt about the company as a whole.

So I called back and immediately asked for a manager. The person I spoke with was very nice. She booked the flight for me for the day after Christmas and gave me all the information I needed. The day of the departure everything was fine. We checked-in, checked his bag, I got to walk him to the gate, he boarded the plane, I waited to see the plane off and went home. His dad called to let me know he made it. I was happy! Until I got the call that his luggage was lost :-(. My sons dad then filled out the claim form at the TTN airport and we began the waiting period. Both of us called and left several messages the days following and someone finally called me back and told me after 5 days if the bag was not found they would forward everything to the central baggage department and they would take it from there.

Someone did call me back a week later. The gentleman that called had the same nasty, short and uninterested attitude that the representative I spoke with initially. He didn't even allow me to tell him everything I packed in the bag. He told me that I would be able to write everything on the claim form he was going to email me. Needless the say, I never got the form. So one day after work, I called in to talk to someone and after being on hold nearly 30 mins she told me that she didn't see anything regarding my claim and needed to transfer me and immediately hung up.

I called in again and was on hold another 15-20 mins just to talk to the worst rep ever! I explained my reason for calling thoroughly. The entire time she told me she understood although she kept asking me questions about things I already explained. I kind of felt like I was getting the runaround. I'm sure she could sense the frustration at this point and said to me "Christina, that's why you keep getting hung up on." I was shocked.

So my response was "Oh really, I wonder if your company would be pleased with the way your handling this call." She said to me "I really don't care". I can't explain the way I felt. So I decided to end the call and just asked for the phone # to the baggage claim dept. directly instead of talking to her like she said I had to. When I asked for the number she said "You didn't get it from the supposed person that called you."

I felt robbed and very, very angry. All of my son's Christmas was in that bag! I sent an email to the company and still haven't heard anything. I will never ever again in my life use this airline or recommend Frontier Airlines to anyone! NEVER!

They had us over a barrel due to the time of year. My husband spent 2:15 minutes on hold to speak to a frontier representative to initiate a refund of the extra $513/person that we incurred. The representative rudely responded with, "I'm sorry sir, I cannot do that. I can only authorize a $173/person discount on a full fare ticket with frontier." When my husband asked to speak to the manager or obtain the address of the owner of Frontier to further expedite our complaint process, she refused information or phone transfer connection. Since the fees were purchased with our credit card, but ticket to our son and his wife, my husband had to give the information to our son so that he could be put on hold for 2:15 for some ridiculous "authorized" credit. I will never book with Frontier. Please learn from our expense mistake and choose ANY OTHER AIRLINE!!

Upon arriving at the ticket counter, I was told I had missed my 45-minute check-in window (my what? ), and they absolutely refused to check me in for my flight. They offered to book me on the next available flight...tomorrow morning! Apparently the time spent giving me this information made my husband miss his 45-minute window for his flight to DFW. The ticket agent refused to check him in for his flight too! Bear in mind, he attempted to check-in an hour before his flight, but was forced wait in line for a ticket agent because of your systems. Neither the ticket agent, nor the supervisor offered any solutions or re-booking; it was basically just "too bad" from both of them.

After leaving the counter to coordinate with his company to find a different flight, preferably not on Frontier, my husband, sadly, ended up back at the Frontier counter. A new ticket agent informed him that because the previous agent hadn't checked him in for the original flight, she was going to have to charge him full price for the new flight and would not be applying a credit for the first flight. Then she proceeded to tell him that because he was purchasing the ticket at the counter, he was not permitted to have both a laptop and a carry-on item, he would have to check one...for which he was charged an additional $25.

I, on the other hand, wisely chose to abandon Frontier and walked immediately to the Southwest counter. After a zero-minute wait in line, I was assisted by a very pleasant ticket agent who was able to book me on an afternoon flight home to SLC. After arriving at the gate, I approached an agent and asked if it would be possible to put me on standby for an earlier flight. They said no problem and had it taken care of in literally less than one minute. I got on that earlier flight.

Here are some things I want you to be aware of: 1. Both my husband I have posted our experience on social media for all interested parties to read. 2. My husband travels quite frequently for his company. Today he was travelling with the CEO. I feel confident there will be some discussion about travel policy with respect to your airline before the day's end. 3. Here is my husband's text to me regarding his flight from DEN to DFW this afternoon: "I sat in the very back row of the plane and listened to the flight attendants complain about their job, the passengers, the captain, and anything else they could think of. "

In short, I just want to say that my family and I are done flying with your airline for any personal travel needs we have. We will book with Southwest whenever possible. Additionally, I'm an employee of a very well-recognized, world-wide company employing nearly 32,000 people. Rest assured that I will not be using Frontier for my business travel needs, either.

In closing, I do not want complementary flights, a credit, or any other customer-pacification gimmick from your company. To make this right, I want your company to either (a) refund the entire purchase price of my round-trip ticket on Frontier; or (b) reimburse me the $195 I paid for my Southwest ticket to get home today. For exceptional customer service, you could do both. - Former Frontier Airlines Customer

Next day... Made it to the airport counter an hour before flight was scheduled to take off. Absolutely NO ONE was at counter upon arrival. There was no depart/arrival board at counter area. There was no kiosk to print out boarding pass. Next door US Air attendant told me to use white pager phone to locate Frontier attendant. Pager told me that there had been problems with Frontier. Ultimately he couldn't reach anyone from Frontier Air. Baggage handler came by... and I asked him to find attendant.

10 minutes later the Frontier attendant arrived at counter. A Ms. ** (? ) took her sweet time looking up my name, took another phone call during my boarding pass incident, wherein I told her, "at this point that I had 20 minutes to make the flight." She countered with... "Oh, that flight has been postponed for 3 hours." I asked "how would I have know this?" She replied, and I quote, " because I just told you." Result -she printed boarding pass, I went through NSA. I waited 3 hours. I was on the 3 hour delayed flight. Nothing good about this experience! Made the poor customer quality, at US Air look like a luxury premium carrier. There's got to be a better airline somewhere? Frontier at Philly is not that!

We can't book a comparable flight for even twice the money we paid back in November, and we will likely lose our money on the things we've already booked for the first day/night. Plus add the extra cost of that last night we hadn't planned. All of this if we can rearrange work schedules to accommodate the date changes. And now of course I worry they might change it again! OR we'll experience some of the other horrors listed on this site if we do go (since I now realize they are far more common than I thought). If you want to be sure to get to your destination when you planned to, don't fly Frontier.

Once in the terminal, Frontier says there is a possibility that the flight arriving from Denver may be able to do a crew change and take us to Trenton. 20 minutes later, the flight is officially CANCELED. Due to the fact that the flight is canceled, Frontier employee announces that they will refund our tickets and rebook. BUT ------ THE NEXT FLIGHT OUT IS IN 2 DAYS, it is the FINAL FLIGHT OF THE SEASON until March, AND there are only TEN SEATS available on it!! Rather than automatically refunding our money, they make each of us 100+ passengers call the customer service number to receive our refunds. After waiting in line for another hour, all of us are given hotel vouchers and meal vouchers (which we couldn't use because it is now 1 AM and the vendors are closed). Tired and annoyed, we go to the baggage pick-up only to find that one of our bags is missing ----- REMEMBER THAT THE PLANE HAS NOT LEFT THE AIRPORT, AND FRONTIER LOST OUR LUGGAGE!!!!! Absolutely no employees are around to ask for help in finding it.

A kind employee of ANOTHER airline directs us to use the courtesy phone (no answer) and to check the Frontier desk (no one there). At the desk, we call the number listed on a sign that says "call this number if no one is at the desk". IT RINGS AT THE DESK WE ARE CURRENTLY STANDING AT!!!!!! Leave a message for them to find in the morning about our lost luggage while simultaneously hearing it being recorded. Finally, a young man who looked no more than 16 sees us, tells us he will get someone who knows what to do, since it is his 1st day on the job. Brings back the same 3 people that handed us our vouchers, who end up searching for our bag themselves and finding it. While we wait, one person who has just gone home for the night has to be called back into work because one of the luggage compartments is ON FIRE!

Ended up having to book a last-minute flight on Southwest for $320 and getting 3 hours of sleep. Importantly, Frontier never sent us emails/texts to inform of us of any delay. A few days later, Frontier sent us an email to say "WE HOPE YOU ENJOYED YOUR FLIGHT", which never flew!! This is no-joke the worst experience I have had on an airline. If you want a chance to try out this ridiculous experience for free, contact us -- we have two $150 travel vouchers which we will gladly give away!!! Customer Service: Nonexistent, Value: Definitely not worth it! Comfort: Seat wasn't so bad, but never went anywhere. If you have a fear of flying, definitely try Frontier.

We, of course, all have jobs and could hardly hang out in the terminal for almost a week. He said that was all he could do and that he could be of no further help after refusing to let us on the flight. We plead with him to not do this to us but to no avail. (I think the real story is that they were over booked and gave our seats away.) Then the final kiss-off came, the agent reached into his drawer and produced a yellow card and handed it to me. The card has instructions on how to file a complaint with Frontier. Priceless! We have never ever been treated so poorly by an airline; so dismissive and so uncaring.

So with the counter decision in hand and our yellow card we had zero options with Frontier and it’s saturday night at the Denver airport. We then had to get a couple hotel rooms, more cost, and fly home on sunday with Delta on some very expensive one-way tickets. Delta was terrific and very helpful in solving our situation. So if you fly Frontier watch out! They have few flights, lots of excuses and any misstep could cost you a bunch of money and time. Forget to mention that our outbound flight was three hours late into denver, as a result there were no more shuttles to the mtns on saturday night. We had to go to a hotel and then come back to the airport the next day to get a shuttle to the mtns. Frontier did nothing to help.

Scheduled to depart Puerto Vallarta Jan 3, 2015, 5:45 PM. Arrived at the airport 2:45 PM, after waiting for over an hour in line to get our bags checked (it turns out, it was cheaper to check bags than to carry them on... go figure, and by the way, in Mexico they gave me a MILITARY discount and only charged us for 2 of our bags, $50), we proceeded through security, to our gate, awaiting our boarding time. 1 hour delay turned into a 26 1/2 hour delay. The entire time we waited at the airport, we were given almost NO information about whether our flight was going or not. About 4 hours after our scheduled departure time, the Captain of the plane came out... he was unbelievable.. .extremely rude and short with us, NO apologies for the delay, and basically told us "you just need to be patient!!!"

At that point, I believe that everyone who was waiting on that flight HAD been EXTREMELY patient. After that, we were bordering anger... all they would have had to do it give us some updates, in a nice way, about what was happening, but they had NO empathy for their customers. Finally, another couple hours later, the same captain came out and told us the flight was cancelled, mechanical issues. Okay, fine... we'd rather fly safe. It took 2 hours for them to make hotel arrangements and bus us there (a nice hotel - I'll give them that). We were told to be in the lobby at noon the next day to get back to the airport for a 4 PM flight. Noon became 2 PM, we finally got to the airport around 3 PM, 2 full hours to get through the check in line, again, NO information about when the flight would depart... they herded us from one spot to the next, our flight finally departed around 7:15 PM.

Needless to say, we had no connection in Denver; our connecting flight had been the night before. Of course, we arrived in Denver AFTER their flight left for Bozeman (we were informed that we would not have been able to get on it anyway because they always overbook... hmmm). This is when the MAJOR dissatisfaction started. Frontier employees were RUDE, RUDE, RUDE from the get go. Never an apology one for the inconvenience. Never a nice word or helpful advice. "The first date we can get you home is Jan 8th" (5 full days later). "NO, we cannot book you on another flight, that's against our policy."

The Frontier employee we first dealt with in Denver, actually made the recommendation that we go check and see if we could get on the United flight to Bozeman the following morning: he even checked to see if there were seats available... We asked if we would get refunded for the flight, but he just shrugged his shoulders. He said we should go check and then come back and let him know what we decided. We went and checked with United, paid an additional $400.00 per ticket (including the baggage fee), I remind you there was 4 of us, so $1200 additional dollars we had to pay to get home. We went back to the Frontier desk to try and get hotel/food vouchers for the night and to see how we would be reimbursed for the remaining portion of our flight that we would not be using (5 days later).

Frontier employee, Gustov, told us: "I can't give you hotel vouchers now since you booked on another airlines, I could lose my job, since you booked another airline, Frontier no longer has an obligation to you." Wow, I sure don't understand that, because of Frontier's inability to get us home in a reasonable timeframe we HAD to spend the night. They recommend we check out another airline, but then CANNOT give us hotel/food vouchers? I tried, in vain, to talk to the Supervisor... she was exceptionally rude, and basically told me to go stand ANOTHER hour in line.

After shuffling between Gustov and his supervisor, I finally snagged a young employee who was very near tears because all the passengers were angry (rightfully so at that point)... and she finally got us hotel/food vouchers. She was the ONLY Frontier employee that even remotely expressed any apologies for the inconveniences we had been through. We got these vouchers at MIDNIGHT, by the time the shuttle came and we got checked in to the hotel, it was 1:30 AM. We had to catch the shuttle back to the airport at 5 AM, 3 hours sleep.

Our United flight left on schedule and we arrived in Bozeman without delay. Thanks United. NO thanks to Frontier. 1 pers lost 2 days' pay (around $196), 2 pers lost 1 day's pay (around $600). We have not yet registered a formal complaint or tried to get the refund back yet. We plan to, I'm hoping they will redeem themselves a bit with offering to at least refund the portion of the ticket we were unable to use. After all, they cost us an additional $1330.00, approximately $800 in lost wages, not to mention the additional money we had to spend at the airport in Mexico for food! I have all the receipts and documentation supporting this review, however, I do not have scan capability at this time.

They were offered a flight through Phoenix that would not arrive into Cincy until after midnight rather than noon! Another option was to fly to a different city - Indy for $1,000 more plus $75 each for the change fee. This meant family had to pick them up in Indy 2.5 hours away rather than Cincy. Thank goodness they took the Indy option because later in the day the Phoenix flight was cancelled and those passengers had to wait two more days to leave Denver. They arrived 12 hours late and $1,200 poorer much to Frontier's financial satisfaction.

I've been posting support comments on Frontier's Facebook in support of other dissatisfied customers and now I've been blocked. I'm keeping them from serving their other dissatisfied customers! This airline should really be checked out and information shared with consumers so they can make better choices.

At 10 pm Jan 4th 2015 we were informed that we and first option would be standby 24 hrs later on a fully booked plane. I thought slim to no chance 4 seats would open for my family. Option 2 offered fly the next day to Seattle standby and fend for ourselves to Spokane purchasing other tickets on another airline or option 3 canceling my connection redeeming that portion for $173.37 and purchasing new tickets with Southwest for $326.60. At this point we are out of pocket $786.29 extra meals two days work for my wife and I 2 days school for my children. Plus a whole lot of inflicted stress from putting us in a position to provide new tickets at last minute, fares for 4 persons.

The best part of this complaint is that if we waited to go standby on the next flight 24 hrs later that was fully booked already and never got on, they were discontinuing service to Spokane and then we would have had to make tickets at that time with another airline. I want to be reimbursed for our extra expenses that I should not have had to pay for. In my opinion they breached their contract to deliver us to our final destination and should have put everyone from flight 303 on alternative flights at their expense. I have also been on hold for more than 3 hrs so far trying to resolve this with their Compliment and complaints department that is only open between 8 am and 11 am MST. Thank you for listening.

The next day, we heard nothing prior to 12 pm (we were leaving on a cruise the next day and needed our luggage). With no contact, I went to the website (not set up to make contact easy) and got the corporate number. A recording made it clear I needed to hang up and call a different number. I call that number and make all the numerical choices only to get a voicemail promising a return call. No call. I emailed through the website. No return email. I then spent $185 to buy a couple changes of clothes for me and my wife for the cruise.

The next day, I went to the airport before my cruise. I finally reached someone by phone to be told they didn't know where my luggage was but they were looking. Still no apology. Finally, they called on January 2nd (3 days later) to say my luggage had arrived (of course, I was on a cruise without it and didn't get the message until today). I picked up my bag today. No apology. They did however try to joke that I was hard to reach! Never again. I'm not even using the return ticket. I will pay Southwest to make sure my luggage gets home when I do.

Baggage claim was extraordinarily slow. It wasn't just us. It was everyone around talking about how slowly the luggage was made available. Last October, my husband and I were delayed over an hour waiting for our luggage in the OKC airport. The return flight was cancelled. We were not informed by email or by phone--Frontier had our contact information. When we attempted online check-in, we discovered that the flight had been cancelled. We called to find out what happened and how to proceed from this point. We were told that it was because of weather. OKC weather was fine. There were no other cancelled flight at the OKC airport. The flight was through Denver, and the second leg of his flight was not cancelled. There were no reports of cancelled flights in Denver, just some delays. The solution was to schedule a flight out five, yes 5, days later! After we exploded, we asked if there were any other solutions.

The Frontier employee told us that there were no other flights until then. There wasn't even an "I'm terribly sorry!" We asked about nearby towns and decided to book a flight from Dallas. That means a 3 hour drive, one way. Meantime, weather decides to take a nasty turn with icy roads predicted. Driving all night on icy roads for a 6:00 am flight was not a viable option. We cancelled the Frontier flight and scheduled another flight out of OKC.

The new Frontier flight schedule had not appeared on my computer two days after rescheduling; so, we worried that it might not even be "real." Frontier never sent an email or contacted us by phone throughout all these incidences! Of course, when I called to cancel the flight, the part of the flight (from OKC to PDX, the completed part) was on our frequent flyer miles and the other part (from PDX to OKC) was paid with credit card. Therefore, the refund was to our miles not our credit card. Just what I wanted-- another flight on Frontier!

We were told that there would be a $150 voucher sent to us for the cancelled flight. That really helps-- WOW! I haven't received the voucher yet, but I feel certain that the terms will render it useless. My grandson is 20 years old and could have lost his job. Fortunately, he was able to find someone to take his shift at work. He also missed New Year's celebrations with friends-- not earth-shattering but disappointing. I am so disappointed in the service that I received and regretful of joining the Frontier Early Rewards Program. Frontier Airlines have so many problems. Management needs to take a long hard look at customer service.

Here's why I am extremely pissed off and dissatisfied. I booked returning flight for January 9th. That is the day I needed to get back home and that is really the only day that worked for me. I am on a major budget like many of us are, and booked through Frontier. A few weeks before my flight I got a phone call saying my returning flight times were changed. I realized that schedule changes happen and accepted it and planned around the new changes. Then, the day of my departing flight I got another phone call saying that there were no longer any flights through Frontier that would get me home on the 9th. Well, that quickly put a damper on my trip on the very first day. I had to figure out what to do and I expected that Frontier would do something about it since it was their fault this happened.

I called Frontier and they only gave me the option of refunding me and flying me out a day earlier and accommodating me over night in a hotel to get me home the next day. Those were not good options for me so I called Expedia who I booked it through. The woman I talked to was going to be more than happy to re-book the first part of my flight through Frontier and the second leg through a different airline to accommodate me for the mistake. She quickly found out she needed Frontier's authorization to do that and when she called, they would not do it. I finally agreed to fly out a day earlier and to make the trip in two days. It messed up a lot of my plans but I did not have much of a choice. I was then told that I was going to have to pay the bag fee twice and that they were not going to pay for the hotel. She tried very hard to make things right for me since she realized I was very inconvenienced, but without Frontier's cooperation, she was not able to fix the problem.

I was completely outraged by all of this. It is not like I was asking for things I did not deserve. I was only asking for Frontier to take responsibility for their mistakes. I called Frontiers complaint number yesterday, and after waiting for almost 4 hours, the problem was still not resolved. I ended up getting a refund and booking my flight through a different airline. As you know, flights are more expensive around the holidays and especially when you wait until the last minute. I am now out about $100 extra because of that and I was originally flying Frontier because they were cheapest. Obviously not.

I flew Frontier because tickets were cheaper, but I know now is that after all of the ridiculous fees and costs customers have to pay because of Frontiers screw-ups, that it is never worth it to fly Frontier. This is also not the first time I have been disappointed by Frontier, and I am not upset easily. All I wanted was for them to make it right and compensate me for the money they shorted me. I booked my flight to get home on a certain day and that is what I expected. I know from reading many other reviews online that I am not the only unhappy customer and that people are not just complaining to complain. I will never fly Frontier again and I highly suggest that you don't either if you want to enjoy your trip and if you want to keep your money.

At that point, Frontier Airlines lost our luggage a second time. We spoke almost daily with a representative at the Bloomington, IL office (which is ran by Delta Airlines) and a representative with Frontier's Central Baggage Service. On 12-21-14, they refunded our baggage check fee of $20. On 12-22-14, when our vacation was over, we had still not received our luggage or where it could be located. We submitted receipts for the clothing and toiletries we purchased to hold us over through our vacation. After contacting Frontier daily, someone was finally able to locate our bag on 12-29-14, 10 days later. We drove to Orlando, FL, approximately 40 miles from our home to pick up our luggage. We have yet to be reimbursed for our clothing incidentals, our time and frustration or the $100 voucher we were promised.

It all started yesterday at the Las Vegas airport. My flight was supposed to take off at 10:55 from a certain gate. I felt it's going to be a rough night when at 10:50 nothing moved. The gate was crowded. They cancelled the previous flight because the flight attendant called sick (how embracing to announce that to your customers) as a results my flight moved to 01:15 am. Ok I thought.

At 0115 (!) the lady announced that due to weather conditions the flight might be cancelled. A very weird fact considering that all other airlines continued regularly. The gate was changed again, and the way they tell you that is as if they don't give a thing about you. Suddenly one of the staff started yelling at a poor guy that wanted to know what was going on, threatening he'll call a security. What a nightmare!!! The poor lady next to me that was old enough to be my grandmother was about to cry. Nobody tells you what's going on. They just leave you hanging and disappear! Finally at 0315 we boarded. We waited 45 more minutes in the airplane because there was a mechanical condition. Once we took off I thought my nightmare was over.. Little much I knew.

While getting to DC for my connection I obviously missed it. The not so friendly staff at Frontier front desk handed me a phone number to rebook my flight. No she wasn't gonna help me. After waiting on the phone for 46 minutes I got a hold of a rep that told me at first I'm gonna have to wait 2 more days to complete my flight to Miami. I snapped at her and after I agreed to change the airport to Ft Lauderdale she was kind enough to book me on a flight that will go out (if there won't be any delays and I'm sure they'll be) at 5 pm. Yes another 7.5 miserable waiting in the middle of the airport. All I wanted was to fly from Vegas to Miami. I've been with no sleep for the last I can't count how many hours.

What a SCAM!!!

The young man ask him what we were to do and he said the next flight was Friday and I had to be in Austin, Texas that afternoon. Then the young man asked him what we could do with our bags and he said "Go put it in your car." At that point I said "What is wrong with you- I can't go spend a week in Austin with no luggage." At that point the man walked away. I just stood there in shock. I then went to the next counter which was United and it cost me $650 to get to Austin. I really need someone from corporate to contact me. Thank You.

The 1st email we received from Frontier notifying us of a change in our reservation wasn't so bad. Our flight out on Tuesday was moved from an early morning flight to a late afternoon flight. While it did mean that we were going to miss family festivities with his family that Tuesday evening, we accepted Frontiers change knowing that flights do change from time to time. Again, 3 weeks later, we received our 2nd email from Frontier notifying us of yet another flight change. This time, it was for a time change to our return flight on Saturday, pushing it from an early morning flight to an afternoon flight. While this change posed slightly greater problems as we could no longer celebrate Christmas with my family back in the Midwest on Saturday, we again were understanding and accepted Frontiers change. But from here it only gets worse. 3 days ago we received our 3rd notification of a schedule change, and this time they crossed the line.

Our flight home was moved an entire day, from Saturday to Sunday! You can imagine how extremely disgruntled we were that not only was this the third inconvenience they bestowed upon us, but that they now ruined any chance of us celebrating with my family back in the Midwest the weekend following Christmas. Not to mention, we now needed to find lodging for an additional night and extend our rental car for an additional day. In speaking with their customer service team, I have never been so disappointed in their ability to work with us, in not only compensating us for the money we were out because of the added expenses, but in showing no empathy for in a sense ruining Christmas and our ability to spend time with the people we love. Their only resolution for us was that they would refund us our tickets, allowing us to book with a different airline. As I'm sure all of you know flights over the holidays are not cheap. So canceling these flights and booking new flights this late in the game would mean a significant increase in cost for us. We did not come to a resolution in that phone conversation and the last couple days my husband and I have been discussing what we were going to do from here.

Well, this morning, Frontier threw yet another curve ball at us. Another email, another schedule change. This time I was done. I immediately pulled up Southwest and booked 2 flights for my husband and me at the original times we had booked, spending almost $500 more than we did with Frontier (insert sad face). The last hour I have now spent speaking with Frontier customer service getting them to refund my ticket, and trying to find someone in their company to have any ounce of empathy and make things right with my husband's ticket which was purchased with miles. While they were willing to refund us the miles, I cannot believe they even think for a minute that we would ever fly with them again after the countless inconveniences they have thrown our way over the last 2 months. All I would ask and appreciate is that someone in their company refund us appropriately for their mistakes by refunding my husband's ticket in a value that we could use. Bottom line is that they did leave us out $500.

I work in retail and understand very well that customers should always come first and that we should not make decisions that disappoint our customer. Yes, I understand that schedule changes (within reason) happen. But 4 changes to one reservation, and one of those changes being an entire day, that feels extreme. I forgot to mention I didnt even ask them what the final change was as at that point I was done with Frontier. In my opinion, if Frontier cannot guarantee a flight schedule 3 months out, they simply shouldn't offer it as an option for me to purchase. Crisis averted! But they apparently don't understand the theory that customers come first. I know my family will never use Frontier for their travel needs again, and I strongly urge you to consider flying with a company who stands behind their promise over a cheap deal with Frontier when you are searching for your next flight.

The 2pm flight was going to be late getting in, so the pilots air time expired. They decided to give out hotel vouchers since they rebooked everyone on the same plane for a new flight the next morning at 6:30 am. (But) since we lived in the same city as the airport, we were not eligible, so cab cost home and back, which by the way was more than the hotel. We had to re-check in Tuesday morning in person, so some people on the 5:50 flight missed the cutoff, and were left behind. Our 6:30 am flight was in the air by 10 am, and you guessed it, missed our connecting flight in Denver, so we got booked on the 6:30 am flight on Wednesday. Got a hotel room, made it back to the airport by 4:30 am only to find out the flight was delayed due to the backup on the de-icing platform, but we did land at the Vegas airport 15 minutes after the checkout time at the resort we were suppose to have spent the last 2 days at.

We made it to the hotel and decided to have lunch, never saw the suite, and then found out the flight back was overbooked, so we would have to wait till the 8:30 pm flight to Denver, and our flight out of Denver would be 6 am on Thursday morning. I called Frontier to see if we could just change our flight out of Vegas to Thursday morning, and was told that since there had been only a 30 minute delay it would cost us $100 each for the change. After the word "WHAT" came out of my mouth, I found out the 30 minute delay referred to the upcoming flight which was now scheduled for 9 pm. After hearing her say that she had the final word, I was transferred to a "supervisor" who informed me that they had sent me an email (desktop computer at home) explaining everything and that I had agreed to it. The "supervisor" then said I could call the "consumer rep office." I asked if she could transfer me, and she replied no, giving me the reason that they are only open from 8 am to 11 am mountain time. At that point I realized the only correct decision I made was not waiting for the $100 flight certificate that I could use on a future flight.

Finally, after a 2 1/2 hour delay in Denver, we landed at noon, at the airport we left 4 days earlier on a 3 day trip. To make a short story long, Frontier has no working relationship with any business in their field, and since they do not have a backup plan, I can only assume that it would have been the best deal I ever had, if it were not for an outsourced mechanic that didn't check to see if what he fixed worked in the first place. There are no guarantees in life, this was my first time using Frontier, and I hated being in the 5% of the worst experience in my 67 years on earth; otherwise, with my 6 Saturdays and 1 Sunday, I didn't miss anything.

The row they were in did not recline, but the row ahead of them did. The light from the TV screen was on all night on the back of the seat in front of them. They were a wreck when we met them in the Tampa airport, 5 am, Oct. 17th, 2014. Frontier, with no apology, agreed to refund the $20. Whoopee!!! Don't fall for paying extra to get the seat you want. Awful service with booking, awful help from the airline attendant and no real compensation for their mistake. We are all extremely angry with Frontier and am telling all friends and family not to fly with them.

When we arrive there, we were more than surprised to discover that Frontier airlines was nowhere to be found (only their international desk). We were then told by security that the desk was in fact in terminal 3. As we went back to board the tram to terminal 3 (It was about 8:20am at this point), two different trams came by without stopping due to them being "out of service". We finally boarded a new tram at 8:35am, and arrived at terminal 3 and the Frontier desk at 8:40am. It was at this point that the employees informed us that they would not print our boarding passes as we were not there 45 minutes in advance. We had purchased the tickets, had checked in the previous day, and had even purchased our check bag fee online the previous day as well.

The employees at the desk told us there was nothing we could do and told us to call Frontier customer service on an 800 number. When I called, the customer service people VERY RUDELY told us they could do nothing and that it was up to the employees at the airport desk. We informed them of this, and they VERY RUDELY told us that was incorrect, and to call back to customer service again. We did this, and AGAIN customer service told us it was up to the airport, at which point they tried to call the Frontier manager at O'Hare. They could not get the manager to answer at all, and neither could the desk employees at O'Hare. The manager was nowhere to be found, and when 9:20am arrived, our flight left without us.

Now we called back customer service, who informed us that there was no way to be refunded our money because it was our fault that we were late (which as I explained earlier, is clearly not the case). They put me on hold for over 20 minutes, and then returned to tell me they could not find a manager there as well and that therefore, THEY EVEN REFUSED TO HELP US GET ON THE NEXT FLIGHT OUT WITHOUT US HAVING TO PURCHASE A NEW TICKET AND PAY A $75 FEE PER PERSON, AS WELL AS REFUSING TO CREDIT THE TICKET TO ANY FUTURE FLIGHT! THAT, FRONTIER AIRLINES, IS STEALING. They then informed us there was nothing more they could do to help, and hung up the phone.

NOT ONLY THAT, but then the employees at the desk VERY RUDELY told us their shift was over and left... They LEFT US STANDING AT THE DESK, DESERTED, WITH NO HELP WHATSOEVER, AND NO OTHER ATTEMPT TO FIND A MANAGER. THEY WENT HOME! This was without a doubt the WORST customer service experience of my life. We were forced to purchase another ticket on another airline (who by the way, was appalled at how we were treated, and even waived our check bag fee for us--that's customer service).

The name of the supervisor we spoke to at the O'Hare desk, who I again tell you, treated us very rudely and condescendingly, is **. Her manager (who again was NOWHERE to be found, by both the O'Hare employees and Frontier customer service), is **. AVOID FRONTIER AIRLINES AT ALL COSTS! COMPLETELY NOT WORTH IT!

After she finished with the others in front of me, I, and two others that had been waiting explained that we had been waiting in line, and questioned why we shouldn't be given our boarding passes. The agent dismissed what we said, and told us we had to have our boarding pass 45 minutes in advance. When I asked her how I was supposed to get my boarding pass on time when I was standing there in line waiting on her to finish with the others in front, she said I was lying. That I wasn't on time. When the other two spoke up that they and I were there, she scoffed at them but offered to get us tickets on another flight for an additional $75.00.

I was in line with plenty of time and was denied the opportunity to use my ticket. I spent over 6 hours on the phone with 6 different Frontier employees. I was called a liar twice. I was told lies by Frontier agents. At one point, when I repeated that I had been in line waiting when the 45 minute deadline passed I was told that "you cannot fly on Frontier Airlines unless you arrive at the airport 2 hours prior to departure". Which is a lie. I believe these employees’ statements could have been scripted, or designed to discourage attempts to achieve fair and equitable treatment. Anyway, I was offended. My integrity questioned, and I was continually told that because I was a "no show" they would not allow me to use my ticket.

I was not a no show. I was at the ticket counter with plenty of time, if Frontier had adequate personnel on hand to handle the customers. I believe they over-booked the flight and used the ruse to get out of their responsibilities without any cost. I would not have imagined that this might be an actual strategy, but I did see Frontier Airlines deny at least three people the ability to use their tickets on that one flight, and I do not believe it could be justified. The two others that had stood in line with me made some calls and tried to get their tickets honored but finally walked off. I saw them give up. My thought was that they were bullied into submission. I don't like bullies.

Luckily, I'm allowed through TSA expedited security lane, so I get through security and make it to the gate at 7:38, only to see the boarding doors closed and told that I cannot board. I am then told that I must book another flight and pay $75 to rebook! I couldn't even believe it. It took 2 seconds to print my ticket, and 5 minutes to get through security and to the gate. I arrived with plenty of time to make my flight and I would have made it to my gate with 30 minutes to spare had Frontier not taken 30 minutes to do something as simple as print off my ticket, which the lady did in 2 seconds, and the kiosk was perfectly capable of doing in 2 seconds as well!! At the very least they could have put me on the next flight for free, or even for a smaller fee like $25, but $75 is crazy to be placed into another flight because of Frontier airline's inability to print a ticket at the first counter I was sent to or the kiosk I originally went to!

Their "kiosk" was able to print a ticket the very moment I arrived, but instead of letting their customers print the ticket, they shut down the machine's ability to print and FORCE YOU to stand in line so you WILL miss your flight and they WILL receive an extra $75 on your ticket price. I understand I could have printed this from online but I do not have a printer; otherwise, I would have. They state, "Check in online from 24 hours to 45 minutes prior to your flight's departure time. You will save time at the airport, even if you're unable to print your boarding pass." But the truth is even if I checked in online the night before it does not change the fact that I would still have had to wait in line to receive a printed ticket and I would have still missed my flight because they made me wait 30+ minutes to receive a printed ticket.

Completely ridiculous when the Kiosk was PERFECTLY capable of doing EXACTLY what the lady at counter 1 did, and it would have done it faster and I would not have missed the flight! I do not think it's fair for Frontier to charge me an extra $75 and change my flight because I arrived 6 minutes after their "45 minute" window which they do not state will cost you $75 or that they will shut down all kiosks' abilities to print and FORCE you to stand in line and miss your flight when all you needed was a print off. I especially don't think I should be charged $75 when I would have arrived at my gate 30 minutes BEFORE take off had they not made me wait at the counter for something as simple as a ticket print off.

This is unfair business practices and Frontier is making a fortune off of it and that is why they continue to do it. Frontier should be more honest about their business practices and state on their site and tickets that if you miss their 45 minutes window by even 1 minute then you will have to pay $75 and take the next flight out, and that disclaimer should be written in bold for every customer to read. I did not have a checked bag, just a bookbag that I carried with me so all I needed was my ticket, there was no reason to be standing in line. Frontier has not even tried to remedy this situation. Extremely poor customer service. I will never fly Frontier again if this is how they do business.

So, I removed my shoes, sweater, scarf and business trousers in order to practice. I was still wearing my business shirt and underwear (a bra - not visible and full panties - slightly visible when I stretched upward). Another woman arrived and we practiced yoga without incident. Two other women arrived, briefly accompanied by a male officer, who stood in the doorway briefly, and left. The two woman began to practice calisthenics, in clear violation of the rules of the room. Some time later, a second officer - a woman - entered the room and announced that this was a co-ed yoga room, my attire was inappropriate and suggested that I purchase yoga pants. I pointed out the stated rules, advised that I was not prepared to search for and spend money on yoga pants for a 20 minute yoga workout, and declined her suggestion. I advised that, if a man entered the room, I would put on my business trousers and leave. She made a call, left the room, returned shortly thereafter and asked me to leave. I did so, got the name of the officer (Officer **) and advised that I would file a complaint with Frontier Airlines.

Incidentally, the officer said nothing about the fact that the two women who came into the room were not practicing yoga, in clear violation of the clearly stated rules on the wall. Also, all three of the other women in the room stated that my appearance was not offensive to them. Instead, Officer ** imposed her own neuroses upon my innocent and peaceful yoga practice. I was in practice alone, minding my own business. When the first woman came in, we were quietly practicing. The next group of women were in violation of the rules by doing calisthenics; however, the mood was completely convivial and cooperative. If the rules stated that how I was dressed was inappropriate, I clearly would have complied. Obviously, the rules were not definitive, as the two women practicing calisthenics were not even cited by Officer **, as engaging in inappropriate behavior.

Indeed, she was so frightened at the sight of a woman in a long, man-tailored shirt, with a bra and full panties underneath, that she indulged in clearly discriminatory and capricious behavior. More egregiously, she deliberately left the door wide open while announcing that I had to leave, thus, inappropriately exposing myself, as well as the other women in the room. At least one of the other women asked Officer ** to close the door; Officer ** pointedly ignored their request. If Frontier is going to offer a yoga room for the use of its customers - a great idea, which makes flying - an increasingly stressful activity, somewhat less stressful - it makes sense to have clearly delineated rules. Frontier's personnel should not be able to intrude upon a quiet exercise and 1. Make up a rule that doesn't exist, and 2. Fail to enforce a rule that clearly exists.

I visited Chicago to attend the American Association of Ophthalmologists. I recommended to all who inquired what a positive experience I had with Frontier. However, as we all know, while a recommendation may be communicated to a number of individuals in response to a particular inquiry, a complaint will be communicated to a wider range of individuals in unsolicited fashion. By the way, upon Flight #916's landing at the Trenton-Mercer Airport, our plane was detained on the runway for approximately 28 minutes. We were told a previously landed flight was still deplaning and dropping off baggage, and we had to wait. Really? There was no other hanger to which we could be directed.

Ordinarily, I would have treated this snafu - sitting in an airless cabin full of angry passengers, including a screaming baby, a pregnant mother-to-be and a woman loudly exclaiming "this is an epic fail; this is my first and last Frontier flight!" - as just the cost of flying today. Unfortunately, this was the proverbial "cherry on the top of the cake".

Then they even messed up my last return flight. When I called to complain to the customer relation department they were just as rude as customer service and nothing was done. Even if this airline told me "I could fly for free for a whole year" (which they didn't) I WOULD DECLINE AND SAY NO! Not worth it, pay the money and go on another airline. You definitely get what you pay for here. I wouldn't recommend my worst enemy to fly with them.

Finally after 5:30pm some were told the flight was finally cancelled but they wouldn't officially call it cancelled until 6:00pm. Now my dad is 90 and my mom is 85. They were flying north for a family wedding on Saturday. Now if they switched to the Saturday flight they would land when the wedding was over! There was a lot of chaos and angry people. This is deplorable. Why weren't people given the truth and why wasn't this flight cancelled earlier when there was no one to fly the plane? Last time we use this airline.

We booked a flight on JetBlue and will stick with them. This is not the way to run any business. Awful people, deserve an apology from the company. Meanwhile my folks did not have a way to get home so I had to start calling car services. To make matters worse it took over an hour and a half to get their luggage. Shame on Frontier Airlines. Get new management since the current crop is not cutting the mustard.

This is my first and last Frontier ticket. How can I have any confidence in people charged with my safety and the safety of my family who are not even empowered with information about what is going on. Learned at 720 that we were going to switch planes at an undetermined time. If your on time status is based in part on getting the first flight of the day out on time then wouldn't you check the plane the night before? On top of requiring customers to get up at 3 or 4 am to accommodate your strict check in rules? How is this approach remotely cost effective? And in a brand new market? I am done.

When I asked if we would be provided with food & hotel vouchers, I was rudely informed that it wasn't Frontier's fault & that we would not be given any form of compensation. Taking matters into our own hands, we chose to exchange our Phoenix tickets for a flight to Las Vegas & rented a car to make the 5-1/2 hour drive home. We arrived home 10 hours later than had our flight waited for us. I was told that flights cannot be held yet. As I sat waiting for the standby flight, I witnessed Flt 583 to Salt Lake City at 7:05pm being held for a flight that had arrived late at the gate next to it.

I have been flying for 40 years. I have seen a drastic decline in the quality of air travel over the years. To go from getting a hot meal on the plane to having to pay for a can of soda is unacceptable. The lack of compassion from their customer service center is disturbing to say the least. I wasn't even offered a discount voucher for a hotel as I was told I should have been. It's a shame that the customers who pay for a service are treated with disrespect. Without customers there would be no airlines! I will never fly Frontier again! I will pay the extra money to give my business to an airline with better customer service & who treats their passengers right.

If you count about 10% of the total price as a refund (carry on you just paid does not count), then fine. And to figure out refund possibilities, I was talking on the phone, or to be more precise, waiting on the phone almost 2 hours for someone to break the annoying holing music on the line and eventually respond (You would notice that 6 hours waiting decreased to 4 hours since I was trying to reach them on the phone for 2 hours). And even though I was in the airport all the time facing representatives, I had to call some 10th phone number to try to figure out the situation because representatives in front of me could do nothing (and there were 3 of them there, but only 1 working). They have some ultra-old planes for which I had a feeling they are shortly from breakdown. The huge delay made sense after seeing their crappy plane.

And on my way back from Washington to Chicago, guess what? 2 hours delay. And then lost further already paid shuttle bus ticket from Chicago further to Urbana-Champaign. And by the way, do you know what was the reason for the delayed flight on a perfectly sunny and cloudless day across the country? WEATHER. Never again Frontier Airlines, no matter what. I mean, let’s just be honest, which other airline asks you to pay small carry on!?

When we reached Denver airport, our luggage was missing, even though I reached front desk in Kansas City airport asking them to make sure that they pull my luggage out at Denver airport (since it went in the same flight as we were supposed to go - F9827). When we reached the luggage claim section, I was very frustrated with the Frontier Airline service and instead of showing compassion and concern, the airline baggage claim supervisor was rude and unhelpful. We received the luggage next day in AM and nothing extra was done by the airline company to show that they hold some self respect and are there not only to charge us unnecessarily and ruin our trip.

I am deeply dissatisfied and hurt with the airline staff. I tried reaching out to customer care on phone and she again tried to lecture me on the rules and regulations rather than trying to help me out. Driving from Kansas City to Denver is approx 8-9 hours and I could have driven without any hassles to Denver rather than taking flight with Frontier Airlines.