Frontier Airlines Reviews

I requested to speak with the supervisor and they denied any form of help. They offered me to travel on Saturday October 31 for other $250 extra per person. I am an avid traveler and I have never been denied to get in an airline when you arrive one hour and a half before the schedule departure. I want to collect the money I pay for the airline ticket and for the suitcase and seat reservation and for the hotel room I had to pay in Charlotte, NC and for the day of the hotel I miss in Punta Cana. As you can see I pay for travel insurance.

I still questioned it, but knew I wasn't going to get anything else from her. My asked my son to call and he did. He spoke to a guy. He asked, if I'm going out of OHare to Cancun on Frontier, what terminal do we fly out of and he was told International Terminal. I booked a trip to Cancun in September on Expedia. I've booked on Expedia before. Last year, I booked a trip to Cancun, using CheapoAir and that went without a hitch. I merely booked this years trip for the cheapest price, not thinking about who had the flight for the trip. I guess it was my unlucky day. I found out I was flying with Frontier Airline. I had never flown with them.

I tried calling 2 days before to book my seats and was told that it was a Charter flight and you could not book your seats. It was hard for me to understand the Customer Service person, both times, because they barely spoke English. I didn't realize that it was a Charter flight until I called. I found out it was a FunJet. I already had the Limo set to pick us up at 4am, because Ohare was 45 minutes away. He picked us up and we headed to Terminal 5 (International Terminal). We got to the International Terminal at 4:45 am. My son went inside and everything was dark. He looked around for someone to ask and couldn't find someone. He said it was a like a ghost town in there. So he checked the boards and the only flight going out of there were overseas international. He said there wasn't any flight showing going to Mexico.

I asked the Limo driver if he could take us to Domestic. He did and I walked into the airport and was able to go right to the counter. I got up there at 5:04 am. I was told, "You are late." I said, yes because Frontiers Customer Service told us to go the International terminal. They said it doesn't matter. Funjet closed the flight at exactly 5am and they could not open it. I said "I'm only a couple of minutes late." They called the FunJet representative over and I was told the same thing by her. We were late and she couldn't do anything about it. I again said, "it's because of the Frontier customer service rep." I explained the entire situation of both my son and my calls. They didn't care. I asked to speak to a manager and a lady came down. About 5 minutes after another couple came in, the same situation and they were also told, there wasn't anything they could do.

The manager came over and I explained it all to her. She stated she looked in the notes and didn't have a record of me calling the night before. I said "my phone record will definitely show that I did." I also told them, I would BET if they called their customer service rep and asked what terminal to go out of, they would more than likely tell him International, as well. They literally acted like they didn't care whatsoever. They told me I could leave on Saturday. I said, "no way. I've been looking forward to this trip since last year." I only have a small window of opportunity to go on vacation. They told me the only way I could get to Cancun was to book with another airline. They also said Frontier couldn't help me, I had to go through Expedia. They handed me the Frontier airline phone number and my son saw it.

He took the slip with the 801 phone number on it, he held out his phone and said "do you mean this phone number on my phone from when I called last night to find out which terminal. Here is your proof." They didn't care, they had a complete **-You attitude. I did call the Frontier number as I was standing at the desk and I asked to speak to a manager. I'm not sure if I was speaking to a manager or not, but when I started explaining and stating that I was told by their Customer Service rep the night before to go to International Terminal, she hung up on me. I was almost in tears but also mad as hell. We called several places to get another flight and to get out the same day, with a nonstop flight, it cost me over $1600 for 2 round trips tickets. Because as far as I am concerned, I don't ever want to hear the word Frontier, again.

Also, I called Expedia when I got to Mexico and I was told, this was not an Expedia problem, this was a frontier airline. I tried several times to call Frontier from Cancun, but I could not get through to the 801 phone number from Mexico. When I got through the message was in Spanish and I could not understand and the phone hung up on me. I sent a complaint email to Frontier since I could not get through on the phone. I stated I want to get some of my money back, but more importantly, I wanted to cancel my flight home since I did not want to fly Frontier EVER. They sent me stupid emails, which I will attach but never said they were cancelling my flight.

When I received an email the next day, I again stated most importantly I wanted to make sure my flight was cancelled. These emails went back and forth a couple of times and then I got the email to beat all emails. They are so jacked up at Frontier. I was told, they couldn't help me with my flight from Denver (IT WAS CHICAGO) to Cancun, because it was an Apple Vacation (It was a FunJet) and I had to call Apple Vacations to discuss any problems. The problem I have was with Frontier, not Expedia or FunJet. My God, they can't even get the simple facts right!! I want some of my money back for the flight I couldn't take and something for the extra $1600 I had to pay.

I work for a Company that has 50,000 people and if I don't get some communication back about this, I will make sure this is known by many, many people. I also post regularly on Facebook and several consumer sights. Although based on the poor reviews on the Internet, it appears Frontier doesn't care. No one has contacted me yet except to send emails that give me the runaround. Even though I sent the email in plenty of time to cancel my flight and they acknowledged they received the email, I have not heard a word about any kind of refund.

Five minutes later (CVG) airport police comes questioning me if I'm Gary ** because one of your employees said I was him after I just showed my ID. I was detained for 4 hours because a suitcase had pills over 150K of money and etc. Frontier Airlines did not book me a flight same day to Atlanta. I had to pay for a rental car out of pocket to get to Atlanta same day which was Inconvenience. I have video on my phone to show evidence.

I called into the company to explain what happened and to also alert them that the price had decreased and could they Change this for me. Not only did they want three times the fare to make the price change but they refused to remove the discount club membership that I know I did not purchase. Not only that but if you read the fine print of their discount club you will notice that it is a reoccurring charge each year. If you don't remove your credit card from on file they will get you again the following year. These guys were unrelenting when I called and all they would say is their hands were tied both the agent and the supervisor which in my opinion were a joke. They wouldn't last five minutes with a real airline. NEVER AGAIN will we fly Frontier.

At Denver I stopped at their boarding desk to repeat my complaint. Again, I put the bag in the measuring box to show the agent it fit as a personal item. The woman was courteous but said I needed to walk to the customer service desk at the other end of the frontier terminal to explain the situation. I followed her suggestion and went to the customer service desk. Again I put my bag into the personal item measuring box to assure it fit.

At that juncture the manager at that desk said they couldn't help me and gave me a slip of paper saying I should send a complaint to their website. That manager remarked that the Ronald Reagan desk must be quite strict. My husband then took a photo of my bag in the personal item measuring box so we could document the size. I was and am thoroughly disgusted with the shoddy and dismissive way I was treated. I would prefer to give Frontier Airlines less than one star in this report but it appears that is the lowest rating you have.

Then she let slipped that the flight was cancelled. The gate had not yet announced it. Then she kind of took that back and asked if she wanted me to have my reservation cancelled. I said no, I just want to get on another flight. After struggling to understand her, I hung up in frustration and went to the desk armed with the knowledge I had. He said he was about to make the cancellation notice and said if I had any checked bags, then I need to go get them. He handed me a piece of paper. The person at the gate gave us a piece of paper with the customer service number to call and book another flight. Ok. Sounds easy enough. I took the paper and noticed it was the customer service number I had just called. I got my checked baggage and called after another 20 or so minutes, I got a hold of someone. It turns out it was the same person I spoke with earlier. I told my wife to go to the front desk and if she could start the process there.

The person on the phone seemed helpful and appeared to be working the issue when I somehow was disconnected while on hold. I joined my wife at the counter and the guy there was furiously typing. He took our boarding passes and kept on typing. After a good 15 minutes he said he would call his supervisor and asked us to sit. We did as asked. After another long wait I went back to the counter and he said "please wait another 15". He could not get in contact with his supervisor. He tried to give me the magic price of paper with the customer service number.

I got back on the phone and after 15 minutes or so I contacted another person. She could not get us on another flight for 2 days. I asked what about another flight to another connecting city. The only thing she could come up with was LaGuardia to Miami. I said "no, don't you fly into any other cities." I asked about paying for a rental car. She put me on hold to speak to get supervisor.

I got a supervisor and said she would refund my money and give me a voucher. Well, I had only spent $25 to upgrade my seat since I was already flying on a voucher. She said I would have to speak the person at the counter about getting a voucher for a rental car. I told her the guy at the counter says he doesn't work for Frontier and can't authorise anything and told me to call customer service. I asked to speak to someone else and she put me on hold and I was again mysteriously disconnected.

So back to the counter. The guy said he was waiting on his supervisor who was at the gate helping people. I said why is she there if I was told to leave the gate and get my checked bags. We were told that we probably get a voucher for a hotel but I told him it would be for 2 days. I didn't trust that we'd ever see this supervisor. I just wanted a rental car.

By that time others from the gate started showing up and said there was no one at the gate helping them. So after several hours of waiting and no real progress, I just rented a car and drove 13 hours back to Orlando. I will never fly Frontier unless I don't care if my flight gets cancelled. Make sure you can cancel hotels and rental cars before you fly Frontier.

After this event, I submitted a complaint to Frontier. About a month later, Frontier finally got back to me, again with no apology or explanation for why their counter closed 50 or more minutes prior to departure, and they had no way for us to check in online or in person after that point. I heard that they had issued me a credit to book again with them, for $17. Needless to say, that is less than 10% of the cost of my original ticket which I paid for services not rendered. Every step of the way Frontier charges extra, delivers less, and has terrible service. I will absolutely never fly with this company again, and I urge others to find another airline. They may not gouge you on price this time, but their business model appears to be to try and nickel and dime their customers at every turn. And whenever possible force those customers to buy additional tickets and services just to make it to their destination.

I was then forced to purchase a one-way ticket for $741 with Delta instead of the $250 ticket from Frontier. To make matters worse, when I called for a refund, they refused at first stating that they would only issue a credit. This too was unacceptable. I was put on hold and had to argue for over a half hour until they finally agreed to a refund. Think twice before booking or you may actually lose money a lot of money.

If you wanted anything more than a small cup of water, the next cheapest beverage was a soda for $1.99. Forget the snacks... there are none. We flew from one side of the U.S. to the other and back. I think we were actually offered water on three of the legs. I'm surprised they don't charge for the use of the cup! There is no on flight entertainment or Wi-Fi service. The seats were dirty with sticky spots on them (as if juice or soda had been spilled). There was a used tissue stuck next to the tray on one leg of our trip. I don't think they clean at all. Our first flight wasn't full so the attendants offered "upgraded seats" for an additional $40. According to a nearby passenger who had recently opted to do this, the seats were no different nor the extra inch of legroom worth it.

At check in, the employee have my husband my ticket and gave me my husband's. This caused a problem at the TSA line. Then, we both noticed that the employee at the gate crossed off the wrong names on the passenger list as each of us passed by. Carry on luggage cost more than checked, so there weren't many on the last full flight we took from Denver to Portland yet somehow, even with people not pulling out luggage from overhead, it took a very long time for the flight crew to move passengers out of the plane after landing. The air in the plane during this time was very warm and stagnant. My husband and I were toward the rear of the plane. I've never experienced the sense of claustrophobia that I had at that time. The crew did nothing to expedite the movement of passengers off the plane and there was no air circulation at all. We used this airline because I had good memories of it, but never ever again!

I suppose next time I will be careful about reading the fine print when purchasing tickets. All told, for our round trip flight, I am paying an additional $250!!! I could have taken a better flight, without a layover for the same price, but they hid these costs until I had already paid for my tickets. I am angry. I feel very taken advantage of, and I am going to look into whether or not there is legal action I can take.

The second flight back to Denver was terrible. All of it. We show up 50 minutes before our flight. It was domestic so we figured we would be ok. Nobody was at the desk, there was a "check-in yourself" kiosk which denied us, saying we needed to see agent. There was no agent. Other parties were there saying they were waiting over an hour. There was an 1 800 number on the desk that was it, so we called it and all we got was that they leave the desk 45 minutes before the flight and we each needed to spend 99$ to rebook for a later flight. Unreal!! At least there could have been an agent to tell us that and help instead of hiding behind a person on the phone. It was a big screw you from them.

After we got off the phone and ate 200 more dollars in fees we tried to sign in at "do it yourself" kiosk and it came up with us not being in the system so I had to call back and fix it. There was no security line at 5 am. We would have made it if someone actually was there to help so we sat for 3 hours while our empty seats took off. A year prior we were 40 minutes before an international flight to Thailand and a United agent was there to help check our bags and got us thru all the lines quick and we made our flight. There was no excuse for this. Just a jerk move and a cowardly way to make money off of travelers.

The actual flight home to Denver was horrible down to the flight itself. The ticket girl was unfriendly and looked like her coat was from goodwill and her hair was in a messy bun. Unprofessional... The actual plane attendants were rude and would shoo off people with questions but then an attendant who was flying stand by came on and they all flocked to her and conversed like they were out to dinner. This was while we were boarding. People's seats were taken by the mistake of the airline so they needed to be moved around. One girl asked for a card to complain. And an attendant asked for her to wait a minute while she moved carry on bags around. The same attendant actually huffed like this was the hardest task in the world to do her job and help. When we got off the same attendant slumped down in a passenger row took her coat off and barely said thank you.

Not my first choice. I feel like if I flew with them again I would be 3 hours early and be prepared for no help whatsoever.

The wheelchair attendant was equally anti-social, not wanting to interact w/ us in the slightest, no eye contact, no hello, no actual assistance getting into the chair, no smile. She literally did not utter one word to us! The plane seats are ridiculously small, not fit for adult seating. Never mind the robbery on carry on baggage. The guys handling luggage threw the suitcases around like there was nothing potentially precious inside, just all around disregard and disrespect for their customers!

She then turned to another employee and instructed them to call security because I was upset. I answered "Really? Oh, so now I'm crazy?" The sheriffs arrived in attempt to diffuse the situation but at one point, it became worse. While explaining the situation to them, I asked them to look over my shoulder and observe the actions of Agent 2. I then turned to Agent 2 and asked for her name. She refused, covered her badge and provided a first name of Angel. During another exchange of words while the sheriffs were still present, she informed me that the malls opened at 10 and she didn't have to listen to me. I became incensed, pulled out my phone and proceeded to take pics of her. She tried walking away but I managed to get a few. I stood crying and helpless, while the sheriffs attempted to console me. They explained that I should put it in writing. The other sheriff said "Good call with the pics."

I explained that I had driven 3.5 hours to the airport and boarded flight to support my daughter at an event. My daughter, family and friends had anticipated this event for weeks! I stood with tears in my eyes and my younger daughter beside me, helpless. Agent 2 then had the audacity to tell me that I could go to the mall and that it opened at 10. She further stated that Frontier would reimburse $50 per day for my expenses.Two people with NOTHING at $50 per day for a semi-formal event? Are you frigging serious? Agent 2 finally processed my baggage claim and attempted to speak rationally but it was too late. I will file a complaint with Frontier's corporate office, submit pictures of the alleged supervisor and contact the BBB. I also intend to hit countless consumer blogs concerning this incident. I have never in my lifetime been disrespected, the way I was last night.

The agent summoned security AFTER she escalated the situation by her actions and demeanor. The interactions between law enforcement and civilians aren't always favorable these days. I could have been injured or killed because I was deemed "upset" by a lazy employee with a crass attitude. I was labeled and put in harm's way because of a lazy, alleged Frontier Airline supervisor. I am the following: a human being, mom, disabled veteran, federal employee, college graduate, graduate student, dance coach, mentor and the list goes on. I've earned, deserve and demand respect because I render it to EVERYONE daily.

Frontier will hear about this. No one should ever be subjected to the treatment I endured. I was supposed to celebrate my daughter's accomplishments today. Unfortunately, last night's events have dampened my spirits. I will miss more than half of my daughter's event. The malls aren't open until noon, contrary to Agent 2 statement. We have to purchase everything, get dressed in a public restroom and hopefully enjoy the remainder of the event which starts at noon. The baggage claim area should read "BAGGAGE CLAIM, WHERE WE SCREW YOU WITHOUT KY."

With no extra money Frontier had me stuff at the airport for a whole day and I lost all my money I spent on tickets. I couldn't get it back or put towards another flight. I had to go to American Airlines and wait till someone wired me cash. I will never ever book through them and after reading all the comments and review, some of them which had the same situation I had, I wish someone would shut them down.

We had never been asked for it before on any airline including Frontier. It does state on the website that a birth certificate may be requested. May be. May be requested is not will be requested and is certainly not an official policy. This was a choice made by a person with the power to help or hinder and she made her choice and dug in her heels. We showed official medical records that stated her age (she is actually small for her age so I am not sure why we were even questioned) and her social security card. We called Frontier to ask the customer service rep and he said, "yes a social security card is fine." So I put her on the line with the customer service rep. She refused to change her stance.

After going through all of this we missed our flight. The next non-full flight was in two days, a day before we were to return (missing the entire conference that the trip was for). We bought new tickets for later that day on another airline at great expense. We were shown zero common sense - we had proven our child's age, and zero empathy. We were standing at the desk packed and ready to go with two small children at 5 in the morning. At long last we said, well I guess we're not going to fly Frontier today or ever again and the counter person said, "well that's good!" At that I was quite stunned. Never, Never Ever fly Frontier Airlines.

The tickets were booked and I did online check-in 24 hours in advance. It took me about 30 minutes to finally get connected to their website. Guess what? If you want to choose your seat, it costs you an additional $13.00. If you want to upgrade to more comfortable seating, it will cost you $18.00-$20.00. Do you want to bring any personal items with you? That will cost you an additional $35.00 per bag. Hopefully you don't get hungry or thirsty on the flight, because you can forget about any complimentary snacks or beverages on the flight - bring a credit card, because they don't take cash. And, if you are really lucky, you'll find yourself in row 5 or 6, where you can enjoy the heady scent of the front restroom. And, the upgraded seats we paid extra for? They don't recline, and I've had more padding sitting on a concrete bench.

We had an emergency change in plans and needed to reschedule our return flight. I expected to pay a REASONABLE fee ($35.00 or $50.00 perhaps) and be able to use the tickets within 6 months or 1 year. The reasonable fee they wanted to charge us was $99.00 EACH - and we can't change the flight or apply the ticket value to a future flight. Seriously? You want to charge me $99.00 to do the right, fair thing for you and release my seat so you can fill it? And, you keep the value of my ticket? Do you think we're idiots? So, we took the dang return flight, picked up our car in Washington state, and drove back to Denver and home again to finish our business.

Frontier Airlines used to be my "go-to" airline for flights to South Dakota and Denver. While there were no frills, at least there was some sense of humanity when it came to snacks and drinks. They had in-flight entertainment - videos, music, flight information, in-flight magazine. They even had reclining seats! This experience has definitely been a wake up call for me and I would rather crawl to Denver than ever take a flight with Frontier Airlines again.

When I called customer service about this, the supervisor did nothing to help me. I literally cancelled my flights past 24 hrs only by 5 minutes and was charged half my original ticket purchases because I did not know about the fee. I definitely would've saved my loss of $198 if the fee was clearly stated before I pushed the "cancel" my flight button. I will never fly Frontier nor recommend any family or friends to fly with Frontier. They do seem to offer cheap flights but they lure you in and sneak extra charges for your seat and even for both carry on and regular baggage. At the end of all the selections that you have to make that give extra hidden charges, no one saves at all. I say stick with Southwest or Hotwire deals. Frontier is out to suck your wallets dry however they can.

I looked at my watch and saw that it was still forty minutes to flight time. I have my ticket and I know I can make the gate but the agent said since I did not already have a boarding pass I would not be allowed to board. I asked for one and she said I missed the cut off time, 45 minutes before the flight would be the last boarding pass issued. She stated this policy is on the website and for me to call the number (she had a stack of sloppily cut pieces of paper with a number, she would not look at me but just stuck the paper in my hand. I think she does this several times a day).

Well as you know Frontier has only 1 flight per day to New York. After a very difficult call where it was hard to understand the operator, I was told no refund, and it would cost more money to get the Sunday am flight. I was busy checking other airlines but this was a holiday weekend and the only available tickets on another airline to get us to New York before the Opera started ($500 tickets also trashed) was $1,400 each. Obviously outside my budget. After we calmed down we decided that maybe we would fly out Sunday am and just spend one night in New York. When we called back to say yes we would take the next flight, we were told our tickets were canceled but we could start over for $249 per ticket. I said "well uncancel them." She said she could not.

I checked my watch. If the original flight had been on time, which I doubt as it was very stormy, it was just now leaving and I had missed my honeymoon weekend in New York. So, home we went, very sad and disappointed as we had been so excited about our short trip away from home. But then I did some research. All airlines have carriage contracts but only Frontier lists a required check in time. Further, to find this tidbit of info, you must comb through a pages-long "terms of agreement". I must admit I did not read this, size 8 point font carefully when I PAID FOR MY TICKETS, but it does say that you must be checked in at least 45 mins or you will be denied boarding. But only once does it say that in the fine print. When you get your email to check in it is not mentioned anywhere, no reminder that you must check in early.

Remember this is not common practice on any other airline and I have flown regularly out of Atlanta for the last 30 years. Even if I had checked in online I still would have been denied boarding because I did not have a paper boarding pass (who requires paper any more?). This happened to six people in our line that morning, not just us. My research also found out that this is the common practice of Frontier. This is how they are making their profits, they are intentionally overbooking (they admit to this on their website and wrote some policy to cover themselves) and then denying boarding based on what is essentially a footnote in a rambling legal document that you agree to at the time of purchase.

And, lastly, be forewarned, unlike on legitimate airlines, you are not buying travel to a destination. You aren't even buying a seat. You're buying the CHANCE of a seat. At no time during this fiasco did anyone, in person or on the 800 line, attempt to ensure I reached my destination. So, here it is the Sunday AM of my honeymoon weekend writing a review in my own house in Atlanta instead of New York wondering how many of my fellow travelers were booted off the NY flight today.

Several minutes later it was changed to 8 pm. We departed at just about the time I should have arrived at my Atlanta destination making my arrival to my hotel there not occur until after 12 midnight which meant I would have limited sleep before I had to be ready for a conference in the morning! But to make matters worse my return flight was delayed as well by almost 3 full hours making my arrival back to my destination not occur until 1:40 am!! These delays created havoc on both ends of trip. I don't think I would bother using your airline. It wasn't convenient at all! Your seats are uncomfortable, you only give drinks or snacks if you pay for them and I had to pay to select a seat and pay to carry my bag on and put in your overhead storage bin. In the end, it ended up as much as other airlines and offered absolutely NO savings and was totally inconvenient!

I was never notified that my points would become inactive and want them back. They have updated my email address to match where the weekly specials are delivered to but nothing else has been done. This is a scam and a breach of my rights. I want my points reinstated and I want to be contacted about the HORRIFIC service I received today.

I was there before 2:05 pm and that train never came. The next one came at 2:11pm. That puts me in the airport at 2:40pm because it takes 28 minutes to get there. That then left me 5 minutes to get to your Kiosk and have my ticket printed. As I have never been to that airport before, it took me a minute or two to get my bearings and to figure out where the Frontier Kiosk check in was. I finally got to the Frontier check in kiosk only to have been told that I was no longer able to get on my flight (flight 1323) that was departing at 3:30 pm. I was stopped by two employees who had informed me that I was past the 45 minute check in time. Not even sure why I checked in the night before because it clearly didn't do me any good.

I was TWO MINUTES (maybe even less than that) that is 120 seconds in case you can't do the math. All because (1) the 2:05 pm train didn't come which would have landed me at the airport at 2:34 pm, and (2) I had NO clue where the check in kiosk was both which were out of my control. I can swear on all my life, I hustled and hurried as fast as I possibly could to get to that Kiosk. Since I was, NO JOKE, TWO MINUTES - TWO MINUTES late, you, Frontier, cost me four hundred and eighty four dollars and ten cents!!! Let me repeat that again. Since I was two minutes late, not even five or ten minutes late - two minutes late, you cost me FOUR HUNDRED AND EIGHTY FOUR DOLLARS AND TEN CENTS to fly on a ONE way ticket home.

Yes I flew on a different airline, an airline far more helpful than you ever were. Funny enough that airline got me home the same time yet left 45 minutes after your 3:30 flight. Not sure how that works? However, you were so gracious to allow me to pay $99.00 to catch the next flight leaving Monday afternoon at the same time. Thank you for being so generous. You also told me to call 1-800-401-9000 to see if they would be of any assistance. Shockingly they were extremely unhelpful and told me I was out of luck.

Thank heavens for twitter. I tweeted my experience and was finally put in touch with a Frontier employee who heard my story over the phone, and was actually helpful. I was refunded $159.00 which included half of my unused ticket (wonder why I couldn't use it) and my $25.00 bag fee. I am very grateful for that refund and that employee who helped me get it. Thank you. HOWEVER, that still leaves me $325.00 empty handed, that I had to pay for a one way flight all because I was TWO minutes (or less) late. Please put yourself in my shoes. And what would you hope someone would do for you? Any other airline I know would allow me to board up until they close the doors. I understand your 45 minute policy for domestic travel.

I understand that if you don't have a boarding pass in hand prior to the 45 minutes you aren't allowed on the flight. All I am saying is that I was TWO minutes late (or less) because the train was late to pick me up, and the O'Hare airport is very large and confusing. I tried my hardest to get there on time. If you had a mobile pass this would not have been an issue. I have told several people about this story and no one can even comprehend your policy, and that you would treat your customers like this. I would hope that you would want to do anything to keep your customers happy and satisfied. I truly hope that you would consider refunding me the $325.00 that I had to pay for a one way flight all because I was 120 seconds late. Thank you. - A very unhappy customer

I approached the desk and told her that I did not see such a stamp on my boarding pass. I was promptly informed by this agent that I would be required to pay $40 before boarding. I asked to see a supervisor, but she rudely walked away to answer the phone without providing a satisfactory response. There was another Frontier agent at the gate next to the one I was to depart from and she informed me that I could go to the nearby Customer Service office located between gates 36 and 38. The agent at the Customer Service office was rude, and said that I could check my carry-on for $30.

I asked for a waiver, citing that there had been no indication at the check-in to obtain the boarding pass of a need to pay extra. She started arguing with me and when I spoke, she would talk over me. I asked to see a supervisor, and Amanda, the Customer Service Coordinator, emerged from a side office visibly annoyed by my request to speak to her. She informed me that the rude agent had already provided a rundown concerning the fact that I was refusing to pay for my carry-on, and that in turn, she (Amanda) had already informed the gate agent to charge me $60.

I could not believe this seemingly arbitrary charging and changing fee amounts: $40, $30, $60. I was warned that I might miss my plane by another agent at the desk. I made my way back to my departing gate and there was met by Martin, Supervisor on Duty, who looked at my ticket and announced that since it was an economy ticket, I would have to pay $60 for my carry-on. I am furious at the arbitrary, rude demands for payment and at the careless, dismissive attitude of the agents and supervisors. My total roundtrip ticket which was affordable at $107, seemed to have required taking more money from me at the last minute.

The receipt breakdown for the return trip was $49.80 for the fare, $28.20 for fees and taxes (paid at booking Sept 10th) and $60 for "services" (for my carry-on, paid at the gate of my return flight on Sept 28). I find it deplorable and unnecessary to spring such arbitrary charges at the last minute on unsuspecting passengers (after all, it is me who is carrying/handling the luggage, not Frontier). I am in a situation where I must watch every dollar and this expense was completely out of my budget and I cannot afford it without hardship. Why the discrimination for being able to afford only a lower priced ticket? I would like for a refund of $60. Many thanks for your attention.

“I’m sorry, what? Literally seconds too late and I have been standing right here and there is nothing to be done?” I was then told it was my fault. I should have checked in online. I could get on the next flight at the end of the day (no attempt to check for other connecting flights or some other way to get across country earlier) or I could call the provided feedback number. I moved my flight to later and then walked off, with my bag - They couldn't take that from me yet. It was too early. I took the phone number for feedback. I called it. I followed the directions on the paper and the prompts. I was asked if I wanted to take a survey after the call, I replied 'yes'. When someone came on the line, my first response to being asked 'how can I help you?' Was, 'I don't think you can, but I would like to file a complaint because there should be a change to policy.'

20 minutes later after explaining the situation multiple times, I was told, 'I can't help you log a complaint, nor transfer you to someone who can. You have to call this number back and follow the prompts to do that.' I was not happy, but repeated her directions back, just to be sure I heard correctly that what I was supposed to do was call back and do what I just did so I could get a different result. She confirmed and I told her that, no, there was apparently not anything else she could help me with. I waited for the survey. The same voice came back on the line. "If you don't need anything else, you can end your call," she said. I told her I was waiting for a survey. Eventually she connected me. I took the survey and then called back. The system again asked me if I wanted to take a survey at the end of the phone call. I said yes. I did the same thing I had before, and got a different result.

I reached someone who identified themselves as a supervisor this time. I explained the whole situation again. She told me I should have checked in online. She told me I shouldn't be upset. I was already checked in for my next flight, right? I told her I just wanted people there to be aware of my experience. She said she would file the complaint and I would receive an email. (I'm not sure when this is supposed to happen, maybe Monday? Haven't received anything yet.) I told her that was all she could help me with. There was a pause. I could hang up now, she said. I informed her I was waiting for a survey. Eventually, I was connected.

I will not be flying Frontier again. I get consistent help through any difficulty with United, with Southwest and US Airways. It wasn't that I didn't get on the flight, that's annoying, but I'm usually earlier and feel plenty of responsibility in having been there close to cut off times. The problem is with how I was treated. Here is the deal. As a business owner I get that sometimes people complain and you can't do much about it. But my concern is that every step of this process, no one seemed to be able to offer help as to what should be done, what should be their part and what I needed to do. I found myself giving as much direction as anyone else. I watched another gentleman try to check in late and his ticket counter person told him he could not get on his flight and then just stared at him.

YOU ARE THE AIRLINE. You need to help get us through the process. We are not only customers but we don't have your computer screens of solutions, we don't know our options, please help. If one of your employees does not know how to be helpful, fine, but if all of the levels of feedback are incompetent and untrained, there is a systemic problem. Get yourself together, Frontier. You lost at least one customer today.

I was asked to pay $198.00 and told I could fly the next day, again at 6:45 am, so I got there at 3:00 am, not wanting a repeat scenario. I paid $100.00 for checking 2 bags, asked to pay between $30.00 - $13.00 for the seats (by the toilet). I declined and was reminded that I could be separated from my 82-year old disabled travel companion. The herd needed to be on board 45 minutes before departure. Upon take off, we were asked if we would like to purchase snacks starting at $1.95. My thoughts, I would rather starve. I watched unsuspecting customers arguing about paying for small carry-on and cursing like a sailor. I understood their frustration.

In the end, total cost for the trip... $377.00. Hopefully, you are reading this BEFORE purchasing your ticket. The internet is littered with horrible reviews for this airline. It did not take long for me to decide NEVER AGAIN. I don't think $377.00 for 2 round-trip tickets from Atlanta to New York is bad, I just think the way it was done felt so much like a SCAM!

Aside from the following day offer... they did not take into consideration the fact that we had purchased "insurance" on our tickets. FOR WHAT? We received no apologies, no compensation, and went home losing out on an incredible experience I worked very hard to make happen for us. This airline, despite the hidden fees, could easily have handled this properly. Instead at DTW their staff hid, until there was no choice but to deny our entry. In ALL of the years I have flown (and according to my many clients that fly for a living) they have never experienced an airline denying you your right to check in. It is on YOU and YOUR ass if you don't make it to the gate in time.

I had to scour through the fine print of Frontier's website to find that we had to be AT the desk to check in TWO HOURS prior to the flight? I have NEVER heard of such a thing unless flying internationally. Even when I attempted to check us in on my phone during the ride to the airport I received an "error" response. There wasn't even an option to use the self-service kiosk at the airport. The message said "see agent". Well guess what? There was no agent for an entire hour that we stood in the middle of the terminal DUMBFOUNDED and on the phone with agents getting us... nowhere. This was September 12th and I am still fuming. It had a chain reaction that has ghastly changed our comfortability in our home-life because we had to rearrange plans so quickly. Oh, and we have still not left the state. We cannot afford to travel after the last trip I planned, paid for, and did not go on.

If there was ANY type of communication or consideration for the fact that we are humans, with lives, and a story rather than a number and a CHEATED few hundred dollars I would not have such animosity. Believe me, until this is addressed and dealt with properly I will (although I do not like threats) not hesitate in the slightest to let this experience and opinion be known.

Anyway, called back the next morning just to make sure that was right (couldn't believe it). The next lady told me that if I would have changed the dates the day before, it would not have charged me anything! I told her that I called the day before and they said it would charge me. She said she can't change it now. I asked if I could speak to a manager, she said they couldn't help me either, that you can't override the computer. Man, I realize that I overlapped travel, but that is bad customer service!

My husband, two kids and I running to get a visa card for $70. When we finally got back, we were late by 5 minutes and she did not issue boarding passes. Although we were there earlier, regardless she would not give us passes. I begged her, and although she knew exactly who we were earlier, she still choose to turn us away. Next flight would've cost four of us $396.00 since we missed our flight and a whole day. We choose to go with another airline since our time was very limited. Please do not ever use this airline. I should've read the reviews and paid to fly with another airline. SAVE YOURSELF A TON OF HEADACHE AND STAY MILLION MILES AWAY FROM FRONTIER AIRLINES. SHAME ON THEM!

No credit was given to accommodate the issue and customer service was horrible when the issue was explained via the toll-free number. English was clearly the second language, so there was a language barrier and no compassion whatsoever. I was not asking for a refund, simply a credit to rebook for the next available flight, considering the circumstances. I will not be flying Frontier again due to this experience and I will gladly let anyone that comes across my path of the same.

When I picked my girlfriend up I went in the terminal and spoke to a Frontier representative to see how long the flight would be delayed and to ask what the issue was. She told me she has no idea. Then, she said since we bought our ticket through a 3rd party, that it's their responsibility to inform of us of a delay. So I called CheapOair to get to the bottom of it. Turns out that the airline is actually supposed to inform the 3rd party of the delay, and then they are supposed to inform the consumer. Great. Only issue was, Frontier never informed CheapOair of the delay, so in turn, they could not inform me.

So, the bottom line is that I'm sitting here writing this review with no idea when my girlfriend's flight is departing. Frontier seems unable to communicate with one another about the issue, and are showing absolutely no empathy for the people who are flying on this flight nor the people who are transporting the ticket holder to and from the airport. I'd be satisfied even if one of Frontier's representatives offered to investigate the issue, but instead they simply said "they don't know". So they left the burden on my girlfriend and I to figure out when the flight is leaving. Due to this complete lack of customer service, I won't be purchasing a Frontier ticket ever again. I'd advise spending a few extra dollars to purchase a ticket on another airline. A little customer service can go a long way.

20 minutes later the supervisor advised me that there was a "short delay" in Vegas. In what universe is 12 HOURS a "short delay"?!!!! And his flight should land at 3:31 am in Cincinnati. I ask her why the website was wrong, and why the first lady gave me such a long run around and why 20 minutes hold time seemed reasonable. She had no answer. It actually sounded like she had me on hold or mute the whole time I was talking. ANYWAYS - They are RUDE and obviously outdated. They advertise one thing and then do another. They lied about their flights online. How in the WORLD are they allowed to stay in business? #FAAhowisthispossible?

Today 9-9-15 I've called customer service and they are worse than the lady at the airport. I'm being told that I have to call the MCO Airport to get refund but on my statement it saying Frontier is the one who is charging my Credit card. I also had to pay for my Seat $20.00 each total of $60.00. I have told my friends and family it's not worth the trouble to save few dollars. The WORST AIRLINE EVER. PEOPLE - DO NOT USE THIS AIRLINE.

However, when I got to the gate, the plane was ABOUT TO TAKE OFF. To make things even worse, the lady letting me board was RUDE and UNINTERESTED in her customers. Her exact response was, "I suppose I could let you board… but you are late." "YES, I was late because the lady at the front desk LIED TO ME about the status of the flight." The worst customer service I have ever gotten. Frontier's cheap flights are not worth the stress and anxiety beforehand.

So number one in any business is attitude. Frontier employee (Amy) was just downright rude. The issue was with the baggage. With Delta and United, we had no issues. But now with Frontier, I'm told you could have checked the baggage for 30 but because it's late and you are at the gate, we are charging 60 per bag. Yes, I looked at their website today and it does state the facts. However this is highway robbery and too confusing. And other airlines are not doing this plus to have someone with such a bad attitude (Amy) take Frontier off my list of airlines.

I quickly looked up return flights and found I would pay double for the last minute change! So I was left really without any options. I had to choose to keep the flight without any refund. I understand flights are always changing, but to pay extra and then not to be told about the change until 3 days prior to the flight! I am outraged with Frontier. I have flown with multiple airlines and have never had this happen to me. Not only am I missing something important to me to fly back early, but I have to pay for it. I will NEVER fly Frontier ever again, and I hope this may help some of you to choose wisely about what airlines you choose. Best of luck, because once you hit confirm your trip is in their hands.

On to Denver, the hotel is totally alright but 5 hours till the shuttle picks us back up isn't much for rest. Morning comes fast and I am back in line to board my plane a day late. But it turns out we have no baggage stamp. The clerk calls for the manager and she doesn't care what we have already been through. To quote "you want to get on my plane you got to play the 60 dollars." All pretense of helpful is gone. So I pay my $60 and board my plane.

In Portland I decide to ask somebody not under pressure if they are sure they want to leave this exchange like this. Frontier's front desk is unattended, 4 frustrated passengers are standing around trying to rectify digital tickets that don't work and kiosks that just say "see agent." My call to their help desk is about as useful as you would expect. They don't give a **, no interest in customer retention. In the end my cheap flight suggested by Expedia cost me as almost as much as any other airline, plus lost sleep and lost work.

I will never travel with these rip offs again. They charge you for everything including seat! I asked her "How does that work. When I buy a flight isn't a seat included?!" Worst experience ever trying to save a few dollars! I hate this airline and do not recommend. Oh did I mention they don't refund.... Yea. They haven't any customer service skills and when you dial the 800 number there will be a language barrier. Save yourself, spend a few more dollars and go to another airline. Do all of your friends and family a favor and have them to steer clear of Frontier Airlines. By the way I wanna give all zeros but that wasn't an option.

I tried to file a claim but they said it had to be within 4 hrs of flight. Well my drive home was 5 hrs so they said "Oh well. SORRY, SO SAD WE CAN'T HELP YOU NOW." And now they won't allow us to make our claim on our bag because it was 5 hrs not 4 hrs after flight. This is poor service, lack of respect for people and their items, and on top of it all they broke my daughter's mickey mouse ears in the process of the running my bag over. I will never trust them again.

So I took my paper and gave to another worker to find out that they closed the gate and now he, the young worker, trying to say it wasn't his fault. So yes I want a full refund of my round trip ($198). The worker name was Angel and the supervisor name was Amber, not nice at all and the whole time speaking Spanish - very not nice so I will keep complaining until I get my cash back.

But I at least had a car and was able to make the 10 hr drive and arrive at my destination "on time", there were people at the Frontier gate who were absolutely desperate. AND (!) Frontier didn't initially tell us the flight had been ultimately cancelled, people who had booked through Orbitz were notified first! We had to demand information from the Frontier gate people! So that was a couple of weeks ago.. Preparing now to travel again I took a look at the voucher and saw that it's only good for 90 days which to my mind is inadequate. I called Frontier and after being on hold with various people for an hour, eventually spoke with someone who stated she is "the" supervisor (when I asked to speak to one). She reviewed my account and stated to me "and we (Frontier) "waived" your $180 cancellation fee".. she was referring to the flight that had been cancelled! I couldn't believe that!

After all of my efforts in pointing out how shoddy and poor and unprofessional and almost downright cruel (people were counting on being able to make it for special personal and professional events and were devastated at the flight cancellation with no ability on Frontier's part to make alternate flight plans for at least two days!!) she had the gall to say "we waived" that fee as if they were being gracious!! There's nothing I could do.. she wouldn't extend my voucher (they'll probably be out of business in three months :-)) and I now have a voucher and frequent flyer miles to use up.. Well, best of luck to those who use Frontier!

I flew back into Atlanta and headed over to the Frontier counter where I met Brittany again. Brittany was shocked that I had not received my bag. Brittany then went to the report she filed and began checking on the location of the bag. Time was against me and there was no information coming in so I left and Brittany assured me that she will work on finding my bag. The next day was Brittany's off-day and she called me all day, giving me updates on the bag. I felt confident that Brittany would find my bag and get it to me.

About 6:24 pm, July 30th, I was at the mall when Brittany called me and stated that my bag was located in New Orleans and was coming to Atlanta, and I can come and collect it. I never felt so happy and appreciated for the extent that Brittany went to get my bag to me. I did not get upset at any time because Brittany made me feel that I could trust her word and that she would do what it takes to get my bag to me.

Frontier, this was my first time traveling with you, and although I did not have a great experience it ended very well with your star agent, Brittany. This is the kind of person and attitude you need at the face of your business. Brittany, you are a Star and I know this is coming in late but You are a Star and a true definition of "Service above Self." Keep up the good work and you will make it very far. Don't ever take your work lightly as you never know who is watching you. I am now back at home to reality after a long vacation and travel time. I sure hope we cross paths again. Frontier, keep Brittany on your team for she deserves a promotion!!! I must add that I also had an encounter with Ms. ** and a Jamaican lady that works in the baggage office that was helpful as well. You guys are awesome!!!

Lesson # 2, either get travel insurance or just figure on the extra cost, count it as a bonus if you wind up not having to spend extra money. He then had to book with Southwest to get to Portland anyway, and that cost him $300 one way. Lesson #3, should have gone with Southwest to begin with. And I suppose one last lesson, make sure you aren't hunting for your keys right before leaving for an airport in the very early morning. Sleep with the keyring around your finger. Overall, neither he nor I will be doing business with this airline ever again. I've decided for cheap flights. I'm gonna stick with Spirit. I've had good experiences with their A La Carte model.

So, finally giving up on this airline, I call to use the credit to upgrade my seat. Instead they state they are having issues letting me turn in credit and to try again in another week. I called back yesterday since my credit still didn't show and the lady on phone informs me if I don't use it in 90 days, I just lose 158.10. It is pure robbery, but when you have employees that hate their company as much as the people that have interacted with me, I'm sure I understand why no one has yet to refund money. Companies that stand by policies, instead of the right thing, end up going away and soon we will see no one willing to fly on an airline with so many shenanigans.

That turned out not to be the case, after waiting a few hours, we were all handed a piece of paper with an email address to write for a reimbursement (no phone number to call) and told we were on our own to find another flight! They left the entire plane of people stranded in the airport, people missed weddings, cruises, many did not have the extra money to rebook a brand new flight that day. They are offering a reimburse us up to $400 the cost of each ticket, not including baggage fees or any other fees. Thank to the other reviewers - we will continue to fight for our reimbursement.

As I was walking down the aisles with my big bag, by accident my bag had pushed her. She came to my seat and said to me "you push me?" I said "my bag pushed you by accident. I'm sorry okay." She then turn to me and said "so are we clear?" I said "didn't I say sorry already." She then ask me again "are we clear?" I said "yes." As I was selfie myself, next thing I know she had asked people to come and pull me out of the plane and threaten to arrest me if I don't get out of the plane (I was trying to tell the lady what was going on but she doesn't care to listen). I was late for my flight and I have to purchase a completely brand new ticket to travel from Denver to Seattle. It had ruin my trip and plans, and late for my personal business. I feel that she's discriminating me. I've flew everywhere for so many years, I've never experience such a brutally rude, disrespectful flight attendant like her.

THIS AIRLINE DON'T EVEN GIVE YOU COMPLIMENTARY PEANUTS OR PRETZELS. All they give you free is a small glass of water! You pay for everything on this airline even a different seat and there be several of them empty. Just note the fares are low because they get you in baggage and other fees! The plane arriving and departing had so much turbulence, OH my god, and coming back I thought I was on carnival ride with all the ups & downs, round & around on this plane! #NEVERAGAIN!!!

I realize writing this letter nothing will change within the airline but I just felt that if nothing was said about my displeasure no one would ever know. In the future I will try to avoid flying Frontier at all costs and will make a point to let any and all friends, family and working associates to not fly Frontier. I'm sure as a company you understand there are reasons for making business decisions and principles behind those decisions. I believe your company lacks in principle and these things typically start with decision makers that don't deal with reality and are out of touch with their customers. The sad thing is these things typically trickle down to management and employees within those companies. Just thought you should know.

After sitting and waiting for four hours, we were told by other passengers that had just "re-planed" that the flight was now cancelled (so much for 15-minute updates...try every hour). The flight attendants were not only rude but did not care about the passengers. Then when I got off the plane after waiting for hours and asked the flight attendant if I would be refunded, she told me, "I don't know that for sure"....okay, so then why are you working here? The gentleman next to my friend and I asked for drink, she said we could purchase something if we so desired. I have never seen such rudeness and awful customer service.

Maybe I got refunded for the flight, but I never made it to where I was going. This trip was very important to me, there's no way to compensate my ride for the two hours they drove to the airport to get me... I understand they may not have all the answers, I understand things happen (but after reading a lot of reviews, I understand this is a common occurrence) but delivery is key, and they are in customer service. It was such a let down of an experience all together.

I seriously advise no one uses this airline. It might seem like a good deal, it's not. You pay a base price for your ticket, then once you check-in, you learn you also pay for your seat and your carry-on bag. (148 dollar flight quickly turned into 230 dollar flight at the end of the day.) This is in no way, shape, or form a "deal". If traveling with a friendly and accommodating airline is something you are interested in, I certainly urge you to reconsider booking with Frontier. I mean hey, by the looks of it, if you want to get where you are going, you might have better luck walking than going with an airlines that cancels flights more than they actually fly.

I had asked him if he would call the gate. He said no and that I should catch the next flight the next day. My meeting was the next day so I lost all of money. I explained to him that I really need to be on that flight. The plane was 20 minutes late which made my total time 1 hour 10 minutes to catch my flight. The mission of this company to treat the customer first with respect. So a little phone call to the gate was not out of the question. I will never ride on this airline again - this would have been my first time. When you add up all of the charges they charge you with you are better riding on Delta or Southwest for domestic flights.

They paid 400 in something for tickets and then additional 200 not to even be on that flight because Frontier wanted another 120 for baggage. So now wanting to see family they cancelled their hotel so they can pay an additional 200 to get on the next plane 10 hrs away since Frontier will not refund any of the money they have put towards their trip and still have to pay for bags. Horrible horrible. They will never I will never and I will make sure to pass on that no one ever travels for this poor excuse of an airline. Money hungry pieces of crap.

When we were finally able to board, everyone got to their seats and we were ready for take off... Nope! We sat there for about 20 minutes before the pilot finally announced there was an issue with the plane. We were told the problem would be fixed. Add another 15 minutes, they announced that the problem couldn't be fixed so everyone needed to get off the plane (luggage and all) so it could be shut down. 50 minute delay.

So we got off the plane and waited for the next update. Communication of the issue was minimal. After being told repeatedly every 10-15 minutes that the issue would take longer, we were finally told that we'd need to wait until 5:40pm for our next flight. Crazy! As you can imagine, many passengers were upset with this. I'm lucky I didn't have a connecting flight. I decided to wait until 5:40pm.

The replacement plane arrived on time which was great, however I immediately noticed how filthy it was upon boarding. There were food crumbs all on the seats and the carpeted was decorated with gum and stains. I realize they were probably rushing, but this was a very unsettling sight. Overall the air stewardess were okay, but I witnessed one of them yelling at a passenger like a toddler telling him to sit down. Now I know adults don't always listen, but really? I thought that was unnecessary. This was my first and last time with Frontier. They need a lot of work. From the looks of others' reviews on here, I'm not the only one with this sentiment. Great price, but not worth the hassle.

And finally, we deboarded at Houston and our 1 year old's car seat went to Denver, along with several other customer's car seats. Spent 2+ hrs at the airport trying to figure out how to get home because there was not one Frontier employee to be found, even after we had one paged, and the airport's baggage office was closed. This is at 9 pm. We were left to figure it out for ourselves, and the telephone representatives were worthless. Completely unacceptable! Received our car seat a week and a half later and damaged. Never will I ever fly Frontier again. First and last time.

The 4-hour drive would have brought people to Atlanta after 2AM in the morning. Cleveland passengers would have had to arrive in Atlanta in the middle of the night, find a hotel, and get to the airport the next morning and book a flight to Cleveland. Living in Atlanta, we take the train to the airport. Unfortunately, the train stops running at 1 AM. When asked whether Frontier would compensate us for a cab ride home, the response was a sarcastic eye roll. We chose to rent a car and drove home. The magical buses had not arrived when we left after 10PM (Still waiting to hear whether we will be compensated for the rental). EVERY Frontier employee we dealt with has been horrible. This is the last Frontier flight I will ever take. And sadly not the first while flying Frontier. Shame on me.

When you call for help, you sit on the phone for over an hour and still don't get to talk with anyone. All you can do is email them and you get NOWHERE! PLEASE save yourself the time and frustration and don't even bother to look at their website. They are dishonest and deceitful. Right now, (August) they say they are booking into January and yet there is NO flight available anywhere from the end of October on. I have no idea how they stay in business. I'm sure they'll be gone soon. Don't trust anything about them!

If you do not purchase a seat, you are served the complimentary cup of ice water last. No complimentary snacks or drinks, not even a cup of coffee. No entertainment (movie/radio), & during this flight, little warm air circulating on high setting. Drinks & snacks with inflated charges; no cash, only credit card payments. Website for check-in is user unfriendly. Fees generate without purchase. Confusing to navigate the attempt to correct. When attempted to check luggage at airport, was declined check luggage until conflicts resolved (automatic fees on-line).

Was handed a phone, on hold for another 15 minutes before a long discussion & placed on hold again until conflicts resolved. Staff have a flat, uncaring affect. No apology for inconvenience. Return flight Aug. 17: so far, I attempted to extend my trip for three days; a total of 3 hours on hold after multiple calls over two days. No success. Consequence: Worst travel experience I have ever had in the 40 years I have been traveling. Highly do not recommend Frontier Airline.

We made it home the following morning instead of 2 days later. Wendy was so happy to help. She just wanted to. You could see the tears and compassion in her eyes. We were all crying!!! Mom got medicine and all is well. This was my first encounter with Frontier and I will definitely return. The employees of Frontier are human beings with hearts and lives just like you and me. Don't assume they won't help you. Just talk to them and ask them for help. I thank God for Wendy and I'm sorry for her sad news. She used her trials to make others happy. She represents you well Frontier. I will never forget her and my pleasant experience with Frontier.

When I asked why, they told me that the cancellation had only impacted our departure, not our return! When I explained that their cancellation had impacted our entire trip, they told me there was nothing they could do. By the way, if you take fly out of the Trenton - Mercer Airport, know that the Mercer County Sheriff's department poses of security there and they are mean, insensitive, and testosterone-heavy, with a racial profiling chaser. We will never fly Frontier again.

After an hour passed we were further delayed and told it would be two hours, this time the plane was on the way from Chicago. After the two hours had passed we were told the flight would be at 2:23 p.m. Still no plane from Chicago I guess. Finally the flight was cancelled. I guess the plane crashed or was more likely never coming. Instead of assisting us and the many others that had paid their money and spent their time waiting for the flight they already paid for Frontier offered either a refund for just the amount spent on the ticket or we could find our own flights with other airlines and pay for them and then hope to be reimbursed within thirty days! These are the two lamest options I have ever heard of.

For one thing, a refund for the amount I spent does not even closely make up for the fact that I am not able to see my family nor for the time I sat in the airport waiting, trying to keep a three year old happy, in addition to my husband and I taking that day off of work, driving three hours each way and paying for a hotel. If I would have known that morning I could have taken the time I wasted and started driving. My husband and I are both regional managers of an apartment community and we do not have the ability to take off at the drop of a hat. I can't tell you how disappointed I am in the fact that airlines are so careless and unhelpful when they make mistakes and there is absolutely no accountability.

I was charged $60 for a small bag, and when the 40 or so people in the line complained we were told very abrasively, we could pay or stay on the ground. There was 1 employee trying to handle all the people who would need to pay and only when we collectively complained and asked for a supervisor did they bring another person out. That person was extremely rude, and when I asked for her name she refused to give it. The family behind had checked in at the main Frontier counter, had boarding passes printed for them there, and were not charged for bags. They had to cough up $240 at the counter 20 minutes before flight departure to board the plane. Once on the plane, I sat down in a seat with no padding - looks like they removed any cushion whatsoever, and replaced it with a piece of material. The tray table is half the size of those on a regular plane.

Not to worry, because don't expect peanuts or a beverage. The cup of water I'd begrudgingly been provided (a bottle of it is $2) came with a napkin that was suggested could be used for a ear plugs and an eye shade. Really! I took a picture. I'm surprised they don't charge for ice! I will NEVER fly this airline again. That same napkin touts the airline as one where you can "pick your seat, and avoid high fees." That's a lie. Pick your seat for extra money, and pay for any bag. (Who the heck travels without a bag!) They say they send you an email reminding you of fees - I never received an email, and when I even read the baggage information on the website (to assure that my bag was within their rules for carry on) I still didn't get that I would need to pay for ANY bag. I think their tactics are very deceptive, and their statements (pick your seat, avoid high fees) are outright lies.

I asked to speak to a supervisor and was put on hold so long, I finally gave up. I then changed from using my IPAD, which has not been a problem on any other site and went to my laptop. When I looked online for available flights, it did not take me to the credit card page but said the flights the agent said were available were sold out. I selected the flights anyway and somehow was able to book. I spent hours on all this.

We filled out forms for the damage and are waiting to hear back to see what will be done about it. After reading up on the law it is clear that this airline did not act in accordance with the law. By law, airlines must allow a guitar to be taken as a carry on provided it fits in the overhead bins and there is room in the overhead bins. Frontier Airlines did not obey this law. Know your rights, musicians!

Flew my son down from Denver to Dallas and found that in addition to the insulting $25-$40 bag fee (varies on how you pay), but there was an EXTRA charge for a STANDARD seat. Not an upgrade pseudo comfortable seat, but their regular below average comfort seat. No TV or wi-fi on the plane either. Then, to top it off, his bag didn't make it, like at all. Not late, or on the next flight--just plain GONE. Frontier was supposed to give a tracking number, but nothing. No follow up, no expense coverage which was promised, nothing. My son literally has the clothes on his back and NOTHING else. I vowed I would never fly Frontier again, and I won't . Frontier used to be a decent airline, but now they are a shameless, greedy, incompetent, rude airline that will hopefully go out of business sooner rather than later.

This is where things started going bad. After the confirmation, it did not have a link to print the boarding pass. Other pop up screens on their website were not fully showing and was difficult to find where to click. Not a good website. So off to the airport with both confirmations and no boarding pass that I could find to print. I get to the airport with about an hour to spare. I was flying out of Orlando and didn't need two hours to get through security and get to the gate due to the small size of the airport. I get in line at the front desk to check in my one bag. There was one customer at the counter and no one else but me in line. Four representatives were all staring at one computer "trying" to help one customer.

After I stood in line by myself for 20 minutes, the other customer left and I stepped forward. I was immediately greeted in a rude manner and felt like I was bothering them. Told them I needed to check my bag for Atlanta. With an attitude, I was told I was too late and missed my flight. Then there was an awkward stare off. Guess they wanted to see my response. So I said, I still have 40 minutes to get to the gate. Again, this is a small airport and I could have got to the gate in 10 minutes. They ALL just repeated it was too late. I showed them the email confirmations on my phone from 3 hours prior when I clicked the "check in now" hyperlink. Women behind the counter didn't even look and said I would have to reschedule for another day, or call a number on a little cut up piece of paper she handed me. They all pretty much walked away after that and started speaking Spanish to each other with a tone and look of disgust.

Being a non-Spanish speaking person, I have no idea what they said, but I know what they were saying. I walked over to a bench and called the number on the sheet of paper. I was told that's their policy and could change or cancel my flight. Even though I "checked in" from the email they sent me, it showed nothing on their end. I could not change flights, so I said I would request a refund. Then she told me its $100 refund fee per person. Our tickets were only $65 per person. Not too smart. It would be nice if the people behind the counter and on the phone, had a tiny bit of common sense. I ended up just eating the cost of the flights and had to rent a car and drive back to Atlanta. DO NOT FLY THIS AIRLINE!!! You've been warned. Good luck.

So, 9 hours later we depart with stops in Indianapolis and Denver. While in Denver, we were delayed 20 minutes to wait for other passengers. I was 5 minutes late in Atlanta but I have to wait 20 minutes in Denver? The flight was horrible - uncomfortable seats, rude flight attendants and I have to pay for snacks. Snacks? Really? Flight back was not any better except that it was a direct flight straight to Atlanta. Once again, different flight attendants, still rude. For a midnight flight with 95% of the passengers asleep, the attendants moved quite a bit. I was awakened 3 different times. Twice by getting bumped with a food cart, once by a trash bag. The only part of the actual "traveling" that wasn't a headache was Atlanta traffic. I do NOT recommend Frontier to anyone traveling anywhere. It is the cheapest but that is all. You get what you pay for. This has ruined me from flying for a while, with anyone.

Frustrated, I called the airline with the number provided by the staff and was told it would be $100 to move me to the next flight.. Plus, Frontier charges a $40 carry on fee??? I'm used to paying $25 for my checked bag with Delta, which is why I made the effort to do only carry-on luggage this trip. The woman on the phone told me the next flight would leave Atlanta at 8pm. I corrected her and told her there was a flight leaving shortly at 8:10am... She seemed flustered but finally booked me. I guess it was confusing because it had a brief connection in Cincinnati? I moved back over to the counter where there was no line and asked for my boarding pass. It was 1 hour before the flight. The staff told me the 45 minute window had closed again. Patiently, I told them I had gotten off the phone seconds ago and the woman told me that it was still "open" and that they could print my boarding pass.

I also alerted them to the actual time. "Oh" was the response! Do they have any clue the extent of the inconvenience they cause by simply not using their few active brain cells?? They printed my boarding pass - never once mentioning that my original flight had been delayed to 8:45; thereby saving me $100 and the stress and hassle of dealing with their ineptitude. Their flight attendants are very sweet and I have nothing bad to say about them, but the staff that books flights and checks people is a study in illiteracy.

I have never been so frustrated with an airline in my life. I've never written a scathing review on anything before now! Sorry Frontier, but you've lost my business, my future husband's business, all my family, every friend that I relay this story to. Your nickel-and-dime antics and lack of service will eventually earn you what you deserve - bankruptcy. I hope you go under in the near future so that no one has the misfortune of dealing with your "service" center.

I was very upset, as were many other passengers, that they were stopping us and not others. Several passengers stood with me and argued with Frontier as to why they could go in and we could not, and our bags were smaller than theirs. The Frontier robot-man said that he would "make notes" and I could call Frontier at when I got to my destination and ask for a credit. He gave me a small white piece of paper with a Frontier's number and website on it. When we arrived to SFO I immediately went to the ticket counter and told them the situation and also had them "make notes" on their computer and reassured me that it was wrong that he charged me for the carry on's that were small.

I called Frontier just today (Monday after returning) and spoke to 3 "supervisors", that were so unhelpful and act like a brainwashed cult. They found NO "notes" for anyone and said that they could not credit me because there were none. I then called our departure airport and tried to speak with someone but they all said they could not help me and put me on endless holds. They have voicemail that you have to leave your name and number on so that they can choose to call you back or not. FRONTIER AIRLINES NEEDS TO GO OUT OF BUSINESS! They are corrupt to the maximum degree. I hope it goes down in history for how horrible this Frontier airline is. Simply disgusting customer service and corrupt baggage "rules".

As soon as most of the people left, they offered lunch vouchers. Seems they would have offered that before half the people walked away. When 6:00 came, we were told the delay would be extended until 8:00. I called Frontier Airlines to inquire about a partial refund and I was given some explanation that I did not quite understand. I hung up not knowing if I was getting a partial refund or not. I decided to speak with the ladies at the kiosk when I understood perfectly clearly that I would not be receiving a discount despite this inconvenience. I was pissed and felt this was unfair and unacceptable. I began wondering what kind of tacky airline had selected and trusted with me and my daughter’s lives. Supposedly, the plane struck a bird or more and since that is an act of God, they would not reimburse us. Truthfully, they could have told us anything. We don't know the TRUE reason for the delay.

Finally after 10:00 we boarded the flight. I noticed the plane looked a bit old and slightly unkempt. We prayed and due to exhaustion, we fell fast asleep. I'd say about 90 minutes into the flight, the plane violently dipped what felt like 1000 feet. The pilot nor the flight attendants apologized nor did they offer an explanation. We continued to experience extreme turbulence and I noticed the passengers looked unnerved, just as I was. The plane felt completely unstable. Then, the cabin lights suddenly came on with no explanation and I think everyone was waiting for the masks to deploy. Finally, the plane landed. There was no explanation nor apology for anything. I will NEVER fly this airline again EVER! WHAT A RIPOFF AND A COMPLETELY SCARY EXPERIENCE.

This flight was a 10:30 flight, and landed at 3, so you would expect to be served a lunch, wrong. The only edible food items they sold were sized for an infant, and costed a fortune. Yet again, you would expect a complimentary drink with the expensive ticket you bought - wrong again. And to put the final nail in the coffin, when I arrived at the baggage claim area, I was notified that the flights checked bags had disappeared, and had to wait 30-45 minutes to claim my luggage. (Keep in mind that I flew United Airlines to Denver on the same plane, yet did not experience these complications.) I will never fly with Frontier Airlines ever again, and neither should you.

The following event occurred at gate D3 of the Atlanta Hartford Airport, I believe it was flight number 730 going to Denver, departing at around 7:45 pm on Monday June 15th. The gate agent involved was named Mandy but would not give her last name. I was sitting waiting for flight number 705 to depart to New Orleans. By the way, my own flight was delayed by 3.5 hours and ended up being cancelled after hours of waiting, with very little options or customer care offered by rude employees. Anyway, I was waiting for my flight when myself and others waiting for the same flight took notice of an incident occurring at the neighboring gate D3.

We began paying attention as we heard a young woman becoming upset at the flight desk as everyone else had boarded the airplane and she was being refused entry. We could hear the gate agent, who was being extremely rude, explain to the young woman that the pilot of the plane had witnessed her at an airport bar and claimed that she was too drunk to fly. The woman had been at the desk for a while conversing with the agent before she became visibly upset at the treatment she was receiving. We could hear every word she said and she never slurred her speech, staggered in walking, or demonstrated any signs whatsoever of too much intoxication.

She was speaking clearly and advocating for herself in a reasonable manner. She became upset, as anyone in their right mind would who wants to go home and isn't allowed entry to a flight that they have paid for. She simply wanted an explanation for why she was being refused access to her flight, and was upset because she had to work at 7am in Denver and there really was no good reason apparent to us why she was being treated this way by the agent and I suppose the pilot as well.

I have seen people get on flights who are much more visibly intoxicated than she was. People drink to get over fear of flying, they drink for pleasure before flying. There are hotel bars for a reason and alcohol on the airplanes themselves for a reason and any adult is legally allowed to consume alcohol within reason. This woman seemed well within reason. I have never seen anyone denied entry to a flight because they had a few beers at the airport bar beforehand. While we were witnessing her begin to cry at the absurdity of the situation, a man walked up near us and recognized her. He asked us what was happening and said that he had been sitting near her at the bar and that she had done nothing out of the ordinary to explain this situation.

He said that her volume of voice was slightly louder than normal but that she seemed like someone with a boisterous voice anyway, and that she was in no way acting inappropriate. As the woman started to cry, the gate agent said she was going to have to call security. The woman said clearly, "I hope you do because this is insane." Two police officers stepped out of the plane, walkway a minute later and she tried to reason with them. It was heartbreaking to watch, because she said clearly and as calmly as she could, "I know that they are telling you I am too drunk, I am not drunk. I know that crying makes me look bad to you but I am just so upset and this situation and just want to get home."

She seemed caught in a trap of misunderstanding and all of us watching could clearly see that this was just not right or reasonable in any way. The police officers lead her to the walkway of the plane, seeming like they were going to allow her on the flight but then we realized they were just removing her from the area. The next thing we all saw was them leading her down the outside stairs, HANDCUFFING her and putting her in the back of a police car and driving her away!!! It was honestly so insanely out of proportion and I could not believe my eyes.

Instead of going home on her booked flight, this poor young woman was being arrested and driven to the Atlanta police department for enjoying time before her flight with a few beers at the airport bar like everyone else does all the time. I have no idea what happened to her afterwards, but I just wanted to express my understanding of the situation as a witness and my horror at the treatment of customers by Frontier Airlines.

My entire experience with Frontier was appalling. I will be recommending to everyone I know to never book with Frontier after what I witnessed and subsequently endured with my own flight cancellation and utter lack of customer care or flexibility. I hope that the woman was able to get home but I'm sure she is traumatized by the event.

I got a nice rep who on his own contacted his supervisor and she approved a computer reservation on the 2nd flight of the day. Thank goodness Ashley found out they would hold the flight in Denver and her gate was next to the one she came in on. I have never known of such goings on and to only have 3 flights a day to PDX. It also seemed like the 1st reps didn't care that it was a 15 year old GIRL traveling alone and that sleeping overnight was something that was done all the time. I would be careful about booking Frontier and spend a little more money for a better airlines and she will not fly them next year and Grandma will NEVER fly Frontier.

My boarding was suppose to start at 8:10 PM and flight was at 8:45 PM. I was at the security gate by 7:40 and when I reached the TSA screening, I scanned the boarding pass on my phone and it started flashing red, so the TSA officer said that maybe I should get a paper boarding pass, so I went back to the Frontier desk. I asked them to print me a boarding pass and the gentleman on the other end of the desk said that the flight is oversold and that he cannot print me a boarding pass. I told him that I am already checked in and I just need a copy of boarding pass to get past the security check. The guy said that he spoke to his supervisor and they cannot let anyone through. I am a frequent flyer and I know that if the flight is oversold, you can request people if they want to get on the next flight but not force anyone.

I requested him to let me talk to his supervisor, as I don't live on Chicago and staying there an extra night means I have to spend more for the hotel and transportation but he wasn't listening. By this time, I knew that I couldn't make it for the flight so I asked him for options and he told me that he can book me on the next day flight and I will have to pay $99 rebooking fee - wth? Funny thing (and yes I am saying funny because it was so ridiculous), there was another passenger with the same situation and this guy - the Frontier representative, was telling her that she will not have to pay for rebooking and only since I was discussing with him, I had to pay. He kept on saying that this is company policy and when I asked him to show me some paperwork, he casually pulled up the drawers and said that he doesn't have any paperwork.

I couldn't take it anymore and asked that either let me talk to his supervisor or call cops, to which he said that "I will call the cops." I said "That's fine and I am not moving from here till I speak to the cops." After about a 15 min wait the cops came and the supervisor also came. I explained them the situation and the cop completely agreed with me that they cannot charge you rebooking fee and he booked me on the next flight - which is after 24 hrs. I asked the supervisor if it's a company policy to charge customers $99 or rebooking a flight when the fault is on their end and she said that it was their fault and they apologize.

So after 1 hr of intense discussions, after 1 hr of utmost inhospitality I have ever seen, what I got was just booked on the next flight which was 24 hrs later with no compensation for boarding or additional transportation cost. Now I am not asking for any monetary compensation nor I want anyone fired, all I need is for Frontier Airlines to own up that it was their fault and for that Frontier representative to understand that standing on the other side of the desk doesn't give him power, they are meant to help people and when such situations arise. The one thing customers appreciate most is good service.

I could have recorded the whole thing on my phone and upload it on social media or I could have made that representatives details public but I don't want to because I understand people get nervous and do things which they regret, so please take this as a lesson and the next time you have such situation be polite and try to help the customer because that's what your job is - CUSTOMER SERVICE REPRESENTATIVE. The Chicago police department should have a case recorded for this incident.

The return flight is when I went from 'dissatisfied' to enraged. We boarded on time, and were forced to sit on the plane for an extra hour, while it sat at the gate. Then during flight, my girlfriend and I (and everyone around us) noticed a sketchy and very annoying hissing noise coming from the ceiling, which persisted throughout the flight. I could hear it through my headphones even with music all the way up and couldn't sleep (it was a red-eye flight). We were once again given a sales pitch (via the intercom) for overpriced snacks/drinks and tv privileges, and before noticing our seats did not recline. All in all, it was the worst flight I've ever had the shame to experience. Never again.

My friend traveling with me and I were separated during the chaos at the check in/security line/TSA security line/baggage transport area, so her luggage WAS checked in. However, due to unannounced gate change, she missed the flight. Isn't that against some kind of terrorism regulations, that the bag goes on a flight but the passenger does not? This is dangerous. It isn't just that the Frontier Airlines personnel seemed to be enjoying the chaos and had no interest in helping any stranded passengers, but more serious, this airline is in violation of security regulations. Who can I complain to about that? Needless to say I would take a Greyhound Bus rather than ever book with Frontier Airlines again. At least you know how much the trip will cost you in advance.

We called the stupid number and were told there were no other flights going to Miami that day. Instead of us wasting time calling which wasn't an easy task because they give you the run around, why couldn't she have told us?! We ended up buying a flight with US Airways/AA who have been more than accommodating and when we explained the situation to them, they said this isn't the first time something like this has happened with Frontier. Customer service people on the phone were just as bad. One of the supervisors hung up the phone while we were filing a complaint. Do yourself a favor, pay a little more and fly with an airline who cares about their customers.

I was forced to pay an additional $75.00 x 4 = $300.00 to be re-booked next day, + $65.00 for another rental car and $257.00 for a Hotel for the night. I also had to pay $15.00 additional for seating and to top it off they lost my luggage. I wish I read the horror stories posted all over Internet of other people being treated the same as I was and now believe they should rank as worst airline for customer service although they are already close to that now.

One employee gets into an argument with a passenger and tells her she will call the cops. A baggage guy that works for the airport starts making jokes about our delay and how the people the day before handled it better and they had a 10 hour delay. The manager on duty another employee as well as the baggage guy starts making jokes and laughing in our faces as if the additional 4 hour delay is not irritating everyone. It's a direct mockery in everyone's faces. My husband tells them that they are messed up for laughing at people's in their faces and I start to call "customer service" describing the incident and the employees. They retaliated and kicked us off the flight at 10:30 before the plane got there because the employee was walking around talking and saying "some people are not getting on this flight".

Then she threatened us by saying "I'm from Brooklyn and I don't turn up or show up" (something to that effect). While we are getting ready to board they said we were not flying and it shocked us. I feel because I called and complained in front of them (I made about 7 calls due to their actions) for them to see how unprofessional they were acting. The plane got there at 11:55pm and boarding was 12:30am. They knew and deliberately placed our bag to Vegas as a retaliation. We called and placed another complaint. We were told our bags would arrive at our home in the morning because it would arrive at the airport at 5am. We called to check on it at 11am. We went to the airport and was told that it didn't leave Vegas and they didn't know where it was. We had a wedding to go to that I was in which they ruined. We still do not have our bags which has valuables inside.

This has been by far the worst experience ever and I have flown a lot. They have a bunch of kids working for this airline that have no class and customer service. I have yet to hear from anyone from our terrible experience. I want a complete refund of my expenses and loss from the hotel reservation. I will follow through and contact an attorney for the threat that was made against us and the stress, mental anguish they put us through.

The letter and gate agent said that if we wanted to rebook on another airline, we would have to do so at our own expense. We could then later submit for reimbursement from Frontier, but only up to $400 maximum. Have you ever tried to book a same day, cross-country flight? It costs far more than $400. And if we submit for that reimbursement, we will not get our Frontier flight cost (for the canceled flight) refunded. I've flown many airlines and had canceled flights, this is the FIRST airline that has not fully covered the rebooking costs.

As a result, many travelers were stranded (not everyone can afford those extra several hundred dollars, one of my flight options was over $1600!!) and the rest of us left unable to travel at all. They did email a $200 voucher, but honestly, why on earth would I ever fly with them again? And $200 doesn't begin to make up for the fact that, thanks to the ineptitude and despicable customer service, I was unable to attend that family wedding. I can't ever get that back. My recommendation: Don't use this airline. Upon visiting their page and posting to social media, there were SEVERAL flights canceled this same day, all with the same piss-poor excuse for customer service. Completely not worth your time or money.

Once I'd figure out the phone number, I was connected to a call center in who knows where and placed on hold for ten minutes. When I finally spoke to a customer service agent, he originally told me the call center was in Denver. When I pressed him, he told me (in a thick accent) that he was prohibited from disclosing the location. The entire process to book the car took 28 minutes, and I was limited to choosing from 3 inflexible packages. I couldn't just book a car for five days. Supposedly, I will be receiving a certificate in the next few days that I can use to call the rental car company to redeem. I am cancelling my Frontier card TODAY and applying for Southwest.

After eating a dinner, they had announced that a $15 voucher would be given for dinner. Since we had already ate dinner which we paid for, this voucher wasn't much help for us. We had spend approximately 12 hours at the airport because they could not guarantee us that a flight may be opened sooner. There was families there that had children who had grown very impatient, was tired, and much crying. Many passengers had to call off work because they could not get back to Cleveland. I missed a class which was very important. It is unacceptable that people had to wait 12 hours at a airport.

I will never fly Frontier Airlines again and I will share my experience with others so they do not experience this. Many people were unable to spend money on food and the vouchers were given after people bought something to eat using their own money.

I contacted Frontier to make a reservation on July 16, 2015 (about 4 months later) and to my surprise was told that the certificate is worth only $200 and that it has expired. I spoke to a supervisor. She basically repeated what the agents have already told me that the certificate has expired in 3 months regardless of what it says in print on the voucher that was given to us. It essentially is a fraud since they have changed the validity period of a certificate after issuing it and without informing us. Surprisingly, it was done over a short period between end March and mid July. They refused to do anything about it. I can't believe such a fraudulent airline is allowed to operate in the USA. I am planning to take this story to the local TV channels CBS, ABC and NBC. We ought to stop such fraudulent behavior ASAP.

The wheelchair walker got into an argument with both the agents at the gate. The 8:15 was already boarding and the Wheelchair walker stated that she was going to report this to the FAA and the gate agents said "Go ahead. This is not my job. I'm in college. This is not my career like you! I will most likely be writing your checks." Once that fiasco was over, I attempted to ask if I could be put on standby and was immediately told by one of the gate agents that she could not do that until boarding was completed. This was odd but I waited and my wife proceeded to board. I waited in plain sight until all passengers were boarded and then asked again if I could be put on standby. I then got the response "I don't know how to do that." Luckily, so I thought, a friend of hers, that appeared to be a supervisor attempted to help and she responded "It has been so long since I did this."

In the meantime my wife calls me from the plane and said plenty of seats are available. After 10 minutes of doing something on the computer, the supervisor says "The system is not allowing me to put you on this flight. System is stating that the flight is full and I know there are seats available. I cannot allow you on this flight without being on the list so all I can tell you is contact customer service." During the time that the so called supervisor was attempting to get me on the flight, she was carry on and flirting with her friends and baggage attendant. As soon as she told me there was nothing that she could do, they all packed up and left. I have never experienced such poor customer service in all my life and I travel quite often.

The way that this team of individuals treated not just me but all passengers is disgraceful and disgusting. Since I had about 7 hours to sit and watch these individuals, it appears to me that significant training is badly needed. Watching Frontier Airlines personnel interact with customers is horrific! All the giggling, mocking, talking behind customer backs, no smiles, or common courtesy is enforced.

I am a Vice President of Customer Care and Services for an Education software company and I know what would happen if we treated our customers in this fashion. We would not be in business for very long. I used to be a huge Frontier Airlines customer and fan in the beginning but I get better service elsewhere. Something has happened to your company and needs to be addressed.

Received notice via email that we could check in on 7/13/2015. After attempting to check in online through the Frontier Airlines website, there appeared to be some issues where there was only one passenger listed. With this making my wife and I very uncomfortable and not wanting another episode on the flight coming out to Denver, we decided to not take any chances and take the morning on one of our vacation days to go to the airport and get our boarding passes personally. We arrived at the airport and received great service from the ticketing agent. Unfortunately we do not remember her name. She provided us with our boarding passes and outlined our seat, gate and time which was set from Denver to Atlanta with departure at 7:25 am. We were feeling very comfortable about this decision and knew going home would be a smooth process.

We woke up at 4:00 am and headed to the airport the next morning 7/14/2015. Turned in rental car and go to the airport at roughly 5:15 am where we proceeded to ticketing to check our bags. Met with another ticketing agent who confirmed everything and checked our 2 bags ($40). We left ticketing and ran into the nice agent who provided our boarding passes the previous morning who wished us good luck as she knew of the previous experience. We proceeded through security and got to the gate at around 6:00 am. Knowing that gates do change, we were listening for any changes to our flight along with others that were on the same flight. We noticed that it was 7:10 and have not heard anything regarding our flight. Checked with the gate attendant and she told us that this gate has been changed. We were stunned and ran to the gate. Made it to the gate at 7:15 am as I rushed up to the gate attendant and presented my ticket.

My wife was trailing along and after a few seconds of looking at something, the attendant said "You have missed this flight and need to go to Customer Service between 36 and 38". My wife was out of breathe and attempting to start a conversation with this gate attendant (Andrea) and the attendant said the she announced that the gate was changed. As mentioned earlier, several passengers were at the original gate and there was no announcement of a gate change. This gate agent was extremely rude and was yelling at all of us with no eye contact or repeating that we need to go to customer service. She proceeded down the jet way to provide the pilot information to take off. This was clearly an intentional action as we could have easily been given the opportunity to board the plane which would have taken 2 minutes.

Knowing that we were not going to get anywhere with this gate attendant who has no competent training or skills, we had no choice to go to customer service. Once we went to customer service, went through the story of what happened and requested the next available flight to Atlanta. Customer Service contacted a Supervisor (Lee was the name and they don't provide full names) to see if the change flight fee could be waived. Of course not, we had to pay an additional $75.00 each once again for incompetence and bad customer relations. Customer Service also said that this was going to be a direct flight leaving out of gate 27 at 8:45 am.

After getting our boarding passes and getting to the gate, we see the boarding sign with Indianapolis. We immediately asked the gate attendant and she stated that "this flight is going to Atlanta but has a layover in Indianapolis." I'm not sure when the terminology of a direct flight changed, but Direct Flight usually does not have a layover involved.

The very thing that we wanted to avoid came true only because of Frontiers Airlines inability to serve the customer and consistently looking at milking the consumers for everything they can. This would include closing the boarding process early as well as not ensure that all passengers that are not at the gate during the boarding process are announced. No emails are being sent as a reminder of gate changes. Somewhere along the way, Frontier Airlines has lost focus on the biggest commodity which is supposed to be their customers. All in all, I spent an additional $400.00 plus on this so called vacation. Not to mention considerable loss of vacation time, paying for beverages more leg room and anything else that Frontier Airlines can come up with to take advantage of the consumer. Just for the travel expenses alone, you would think that I traveled out of the country as that would probably been less expensive.

I'm certainly not sure what all of this information and feedback is going to do in regards to making Frontier Airlines better and enhance your companies Customer Relations but I can assure you that the public notices. Everyone that I spoke to with during this Journey does not think highly of Frontier Airlines and your public perception is damaged. I would expect some sort of conversation and compensation from a Senior Executive of customer relations but maybe that is not a part of your company culture. In closing, because I do have to travel occasionally business, I can assure you that Frontier Airlines will be my last resort, knowing what I know now.

The two agents seemed unwilling (or unable) to assist us with rebooking and even suggested we go back through the terminal, to the ticketing counter, to rebook, including the woman in the wheelchair! I pleaded that they assist us at the gate and that we would wait patiently. After 15 minutes of sitting there with no help, someone went up and asked for information about next flights. One of the agents gave us an 800#, told us to rebook via phone, and then they packed up their things and walked away (not the faintest concern or care for those of us still sitting there w/ confused looks on our faces).

Soon after, an agent on the phone put on another flight but charged me $99 - even though I explained that I was willing to do stand-by for flights leaving out the rest of the day. The 100 dollar fee was outrageous enough, but I learned later that other folks were charged $75 for their rebooking (hmmm??). I have flown for nearly 15 years, more flights than I can count... Never have I have been treated so poorly (and so callously).

In the end, I am actually grateful that this happened b/c I know to NEVER fly this airline again - fool me once, shame on you - but fool me twice, shame on me. Don't be a fool of Frontier ... This airline does not care about you or your experience - or even its reputation it seems. They are quite callous and seem only concerned with milking you for as much money as they can. My advice is save yourself the disrespect and pay for a quality airline.

I booked our daughter to fly up to NJ for the 4th of July weekend departing FL on a June 30th and return to FL on July 7th. The June 30th flight departs at 8:30 pm arriving at 10:30. At 7:45 I get a call from my daughter telling me that the flight will be delayed and is set now to arrive in NJ at 2:00 am. My call to Frontier as to delay said that it was air traffic control in St Augustine! At 10:20 my daughter called to say the flight cancelled altogether. I found out that the plane was late out of Charlotte into NJ and the turnaround to St Augustine cancelled as well. This is where Frontier loses it as far as Customer Care goes. They knew for hours of the situation and left 2 full flights stranded. No email notices of the delay, let alone of the cancellation. I guess they cherry pick only good news to update their customers with!

Since they are a scheduled charter airline they do not fly with the same guidelines as a regular commercial carriers. That's why they can't rebook you. They also use contract companies to manage their flight operations at the airport. The gate agents have no authority to help because the don't work for Frontier. What surprised me was that the on duty Flight Operation Manager was not even at the airport that night. 2 cancelled flights and no one of any authority to help deal with situation!!! To receive a letter for a possible $400 (less their refund for the cancelled one-way fare) for the customer to use for a next day, one-way fare on a holiday weekend is unbelievable in itself. But that the customer has to do everything to get compensated by sending everything blindly to "Customer Care" is salt on the wound. Thank god for the internet. Got booked on a USAir flight out of Jacksonville for 6:30 the next morning.

Try getting "Customer Care" on the phone! Oh, yep. The office is only open from 8:00 am to 11:00 am MST weekdays. It might be easier if Frontier posted the right number on its website. I even tried the corporate number in Denver. Try pressing "0" if you're tired of "holding" for someone. You'll still be on hold just as long and without an Operator answering.

I am hard pressed to understand why Frontier believes that giving a $200 voucher is either appropriate or wanted. A $1,000 voucher would not change my view of the airline. Why would anyone risk flying with them? Frontier was an option, not for price. United, USAir and Delta often have much cheaper fares and don't charge for carry-on. No carry-on fee is a $50 swing for round trip travel. As many friends and family that we have told to try Frontier, we are doubling down on our spread the word campaign to warn everyone. And if I tell 2 people, and those two tell two more and so on and so on, someone at Frontier may pick up the phone.

When I called customer service, not only was the person possible to understand, but he also gave me wrong information and put me on long holds repeatedly. I am feeling grateful that I'm not traveling with kids or an elderly companion. The customer service representatives showed absolutely zero concern for anyone. I ended up purchasing a ticket from Denver to Indy so I could get home 24 hours earlier than frontier could get me there. This cost me $238 none of which will be reimbursed. Do not fly this airline. You will regret it.

Repeatedly offered to get her back to Minneapolis days after she needed to be there, missing a U-Haul and movers. Can people really be expected to deal with their mis-management? Not unless you fly for the "adventure." We're not into that kind of stressful life adventure. We need dependable and supportive service from an airline. They offered to reimburse the flight back (only) and she only had to dish out an additional $600 to get a flight out (on a reputable airline) so that she'd be back in time to move. Want last minute expenses? Stress? Headache? Frustration? Upset? Then Frontier is your airline! Personally - NEVER AGAIN.

Finally I talked with someone and she informed me that it was denied due to the fact that it was not on a letterhead. So we contacted the Doctor again and asked him to write the information again and to make sure it was on a letterhead. So the Doctor wrote a letter with everything that Frontier asked and it was on the Florida Hospital Letterhead and the hospital faxed it in. Just talked with the manager and was told that no they gave me the wrong information - my daughter had to be unable to travel! I am so upset right now and I will NEVER buy a ticket from them again. I would never have gone through all of this if it was not suggested by one of the customers service rep that suggested to go this route. I hope that everyone knows that this company is awful. They need to do better training with their customers service. I did not need all this stress on top of my dad having heart surgery.

I eventually purchased the soonest available ticket departing from Ronald Reagan International and took a shuttle there (all out of pocket). While riding there I called the customer feedback line and was told that not only would they offer a credit WITHIN Frontier Airlines, but that they would charge me $20 for changing the flight! As if this was my choice! On top of that the claim was only valid for two hours after the original flight so that's money that just went into their pockets!

To put all of this into perspective, I had a flight leaving from Miami to Cuba which had to be arranged with a Cuban flight agency. The stress during this whole ordeal, as I tried rushing to find a new flight that would put me within the window of opportunity of catching a later flight to Cuba (that I had to arrange with the Cuban agency, $100 fee) was enough to burn the Frontier name into my memory and never "fly" with them again. I avoided a catastrophe no thanks to them. They kept my 300 plus dollars. I only hope this review convinces a potential customer to take their money elsewhere and that, slowly but surely, those 300 plus dollars (and more) are lost in potential customers that decided to go elsewhere.

Once we were landed in Cleveland and the passengers had unloaded/waiting to load passengers from Cleveland, the gate attendant came onto the plane and told my wife that she would be sitting in a different seat away from our daughter, and they also had moved me up almost 10 rows away from my family. My wife then moved our things to our new seats and was waiting to see if a new passenger would be willing to trade seats. The flight attendant then came onto the plane and told my wife that the seat that she was just told to sit in, was again not her seat. When my wife refused to let our five year old be moved the flight attendant told my wife to "SHUT UP SIT DOWN!" and that "other families paid good money to sit with their families." Little did she know, so did we! BUT! They had messed up and un-checked us from our seats.

Now, if that wasn't the icing on the cake, we finally get to our destination to find they had lost our daughter's car seats. We have a 3-hour drive home from the airport to our home. After waiting over 1 1/2 hours AFTER our flight had landed, they offer us a loaner car seat. It is a $50, 9 year old loaner car seat that was set to expire in 3 months and had been discontinued by the manufacturer which wasn't even suitable for a infant. The car seat had no head pillow, and the shoulder straps couldn't be adjusted to fit our 3 month old. The Frontier employees/supervisor told us that was the only option because they weren't able to get our car seat for at least another 2 days. If they could even find it. We paid well over 400$ for both car seats to be safe in the event of a crash. To be handed a cheaper yard sale car seat and told to deal with it and as my wife is crying at the fact that children's safety isn't a priority for this company.

The following day after our flight, my wife and I checked the recall status of the car seat and come to find out the car seat they had "loaned" us was recalled! So now our daughter is riding in a recalled car seat, until they can find ours. Completely unacceptable! I warn any family with kids or loved ones to stay as far away from Frontier as you can, it might be cheaper but that doesn't mean its safer. The customer service towards military and families is absolutely disgusting.

I never used the bathroom because I was afraid that it might be one of those that made you put in a quarter to get into. I'm just joking about the bathroom but you get the point. Other notable negatives was the new plastic chairs that you sit in. The new seats did not recline and the pull-down table was the size of a mini-tablet. It just seemed so cheap. Yes, it is a budget airline but enough is enough. My return trip home was delayed an hour and 20 minutes although they said that it was going to be about 50 minutes. Of all my past travels with Frontier, there might have been 2 times that the flight was delayed and they were less than an hour delayed. All I could say is that I will never travel with Frontier again unless I'm really desperate. I'm glad I found this site to show my displeasure. It will be my purpose in life to tell people not to fly with this cheap airline!!!

The funny thing is, I never said I was not happy with the resolution. I didn't get a chance. It was all in one email from them that I would not get the refund, and they were sorry I was not happy. NOT HAPPY??? How could I be? I was told by several different people I would get this refund, then told non-refundable and non-reversible? I'm more than angry.

When that did not fly (sorry, pun intended) she offered to put the points back in our account. When my wife protested and asked to speak with a supervisor, he told her that we had not redeemed a sufficient number of points to merit two seats. When we pointed out that we had a confirmation number and an "approval code" for our seats he became flummoxed. We asked to speak to his supervisor. Same drill. Supervisor No. 2 ("Brian") then told us the problem was not with Frontier but with Barclays Bank, the card issuer, and transferred us to Barclays. The Barclays representative told us the problem was with Frontier. We told him we agreed but were transferred to Barclays by Frontier.

A nice Barclays Bank supervisor then arranged a conference call with the Frontier people and stayed on the line. We spent a total of three hours on the phone and the only resolution was for Frontier to return my wife's points to her account so that we can go through this all over again when/if we try to book another phantom Frontier flight. Even the Barclay's supervisor was amazed and appalled by the treatment we were receiving; she told us she was waiving the $69 fee as a consequence. We are seriously thinking of instituting a class action for fraud against Frontier, something we have never done in our lives.

Their point program is worse than meaningless. We had to incur the pain and expense of getting tickets on another airline at the last minute. Had we not called we would have shown up at the Philly airport on Friday with our child and with no tickets, just a meaningless Confirmation Code and Approval Number. Our advice: Stay away from Frontier, from their points, and from their customer no-service representatives. To Barclay's Bank: WHY ARE YOU PERMITTING YOUR BRAND TO REMAIN ASSOCIATED WITH FRONTIER?

Purchased a one-way airline ticket from Phoenix to Denver from Southwest Airlines in the amount of $339.00 with a departure time of 7:45 a.m. My ticket for the 1st leg of my travel from Phoenix to Arizona was a total of $69. Received a refund/credit on June 22, 2015. An e-mail was forwarded to customercarereceipts@flyfrontier.com along with the letter and receipt from Southwest Airlines on 6/26/2015. Received a response from Frontier Airlines stating, "We have received your request, please allow 5-7 days for us to respond to you."

Today is July 7th, 2015, and a response has not been received. I have contacted Frontier Airlines three (3) times via e-mail and telephone to determine the status of the reimbursement in the amount of $331.00 with no response. Frontier customer service agents, which are located in the Philippines left me on hold for 30 minutes to check the status of my reimbursement, never to return to the phone. In addition, I contacted the Corporate Office, located in Denver, Colorado and my phone call was never answered.

The next problem was that the Baggage Services office was dark and unattended. On the off chance that the employee was lunching somewhere in the airport, I had the airport paging service to ask the employee to return to Baggage Services to no avail. In compliance with the notice on the door, I walked over to the ticket counter and after standing in line for about 10 minutes, I was handed the form for missing baggage to fill out. I filled it out and on the advice of the ticketing agent, put my cell phone number and my sister's cell phone number on the form as the preferred way to contact me and handed it back to the ticket agent. About an hour and a half after landing, I finally got my rental car and drove to Delaware.

By about noon on Saturday, 27 June 2015, when I had not received any call from anyone at Frontier, I tried calling the number found online for Baggage Services (877-461-5737). I did expect there to be the ever unpopular phone menu and was not disappointed. The first time I called, there was something wrong with the recording. There was a series of staccato clicks through which I could hear about every third word. So I hung up and started over with the same result. On my third try, I did get a clear recording that told me that due to a technology update they were receiving a high volume of calls and what to do if I was calling about a flight, otherwise call later.

I then tried calling directly to the Frontier Baggage Services at the Philadelphia Airport at 215-365-2859 where there no answer. I then tried the number I had for the Philadelphia Airport Baggage Services where I was politely told that they could not assist me as they are not involved in Frontier Airlines baggage issues as Frontier handles their own (Frontier may indeed handle their own baggage service but not very efficiently as there was apparently no one present for two days in a row). I tried the toll free number several more times and again either got series of clicks again or the same message about the technology update. I next called the number again, pressing zero key to try to get a person. I did but unfortunately did not get his name. When I explained my problem, he gave the same number I had for baggage services. I explained that I had tried that number 5 times and told him about the difficulty with the system.

He then attempted to give the direct number to baggage services. When I advised him that I had already tried that number and there was no answer on 10 rings, he advised me that he could not help me and would have to end the call. I did end the call so that I would not become the-caller-from-Hell (I do telephone work myself so believe me, I know). If this is the level of customer care one receives from Customer Service something is terribly, terribly wrong. If all customer service can do is give telephone numbers that are readily available on your web site, why on earth do you even have them? When I reach a person I expect more than a verbal phone directory! By that evening I decided I would have to drive back to Philadelphia and beard the lion in its den, as it were.

So, the first day of my vacation was effectively ruined due to frustration and my second day of vacation was spent driving 2.5 hours back to Philadelphia, paying $6 in weekend toll rates. I got to the airport and, lo and behold, there was actually a person at the baggage services office! Will wonders ever cease? And there was my bag. The young lady was helpful but I never did find out why I never received a call but she did advise me that my bag arrived on Saturday. I was also advised I could not get a voucher for parking at the airport or tolls incurred, but if I had receipts for any expenses incurred, she could assist with that. Well, I had bought a few things but did not have the receipts with me so I just chalked that up as an error on my part. She did say she would waive my baggage charges. It was unclear if this was just the $50 for the return trip or if this would $100 for waiving the fees both ways.

I thanked her and got back on the road, paying another $6 in tolls and $20 in gas (And, no I do not have those receipts. At this point it was all moot anyway and I just wanted this behind me). I did thank her for that, as it might cover the expenses incurred but there is no way I can get back that lost day of my vacation, a day with family out of week that was supposed to be restful.

Luckily, my flight back to Denver on 03 July 2015 was uneventful. However, I must also add a complaint about the new seats. Besides the fact that they look like oversized infant car seats, they are not comfortable, the tray table is a joke and you can barely fit a book in the seat pocket making it difficult to have things stowed safely as per instructions for takeoff and landing. And guess what was on my answering machine when I got home to Colorado? A message from Frontier from Saturday 27 June 2015 saying my bag had arrived in Philadelphia! So, apparently the lost baggage form I filled out was yet another exercise in futility as it appears they simply called the phone number on my baggage tag, not the numbers I provided on the form.

So, with all that said, it will take a long time before I ever think of flying Frontier Airlines again which is disappointing because I used to enjoy flying Frontier. I do understand that there are a lot of changes occurring in the industry as a whole and that the CEO stepped down, but the grassroots experience has to do with staff that handle the day-in day-out operations and I can't say that anyone I was in contact with seemed very happy with their jobs. A simple smile or someone looking me in the eye to say "I am sorry this happened to you on our airline" would have made a big difference. I had the feeling that I was not valued as a customer, I was just another problem to be solved. After all, why should a ticket agent be responsible for lost bags?

At 1030 we were told we did not have a flight crew. 1145 we boarded and sat at the gate another 45 minutes waiting for catering to deliver. Once airborne we were offered a complimentary cup of soda or coffee. Having dry mouth I requested a can of soda and was told it would be 2.99. On the flight one of the passengers advised she called the complaint line and was given a 200.00 voucher. Once we landed I attempted to call and was told it was a weather related incident. The passenger on the flight that got the voucher showed me the email. If we were on the same plane why is it weather related for me.