Frontier Airlines Reviews

Due to heavy traffic and rain, I got to my flight 30 minutes prior to the flight time. I was told I could not check in. I asked if they could look up alternative flights for me. They didn't even try. Handed me an 800 number where I talked to an automated lady. Finally got real one. She told me I would not be refunded $500 for my flight. This was to be my first flight on Frontier. There won't be a first. They made zero effort to try to help me. I know it wasn't their fault I got there 30 min prior but they could have at least tried to help me find an alternate flight. I was left in a noisy airport, bawling my eyes out to try and find some way to get to my destination. NOT IMPRESSED.

I fell for their scam 40K points credit card. You will be lucky if you find any flights with those points. After 2 years and paying $140 (yearly fee) we finally found flight. Within 2 weeks they changed scheduled and new schedule has 7 hours layover in Denver. After 70 minute on phone - and twice "disconnected" I was told "take it or leave it". I found another flight to Denver but I was told they cannot change it - it is more expensive. Frontier policies has no flexibility and no value for passengers.

Worst airline ever. I got to the gate with a duffle bags smaller than a backpack and was charged 40.00 and was told the free carry-on is a laptop bag. The rep was very rude and nasty. I called customer no service and spoke with Neil and he was a bigger pig. I ask to speak with a manager and he said he was a manager. I told him he should not be in management with his nasty attitude. He didn't even listen to what I had to say but kept defending the airport rep. My bag is smaller than another bag I normally travel with and didn't have to pay with them before. Do not travel with this airline. I will not travel with them again. Please do not waste your money or get fooled by their "low" price. You will end up paying more in the long run. It's a huge rip-off.

Frontier used to be my preferred airlines as a frequent business flier. I am from Denver (the hub) and went out of my way to support them. However, they have gone from great to horrible and it shows in the decreased revenues. The new website is horrible! Logging in is a nightmare and once you reset your password, once you log out it does not save it so you have to go in each time and reset it. Furthermore, the connections are very difficult. The employee morale is at an all time low (feedback from one of the customer service reps) and getting the boarding pass to check in is a pain. I switched all of my business over to Southwest and have been very happy. I truly wish I didn't have to do that. All I can say is that the new management has taken a good airline corporation and driven it into the ground. Time for new management.

Frontier Airlines was completely rude, disrespectful and discriminatory against disabled and terminally ill passengers - not only did they cause us to miss our flight, miss my very important possibly life-saving doctor treatment but we had the consequences of cancelled rental cars and hotels and other flights that could also not be refunded there for ruining our entire trip and costing a fortune we could not afford. Even our lives in the big scheme of things seeing how I am trying to get medical treatment to save my life. I have never been treated so badly in my entire life and honestly cannot believe those people are allowed to continue employment. Disgusting behavior.

I flew from PHL to Orlando on Sept 6th on Frontier Airlines and 2 designer pocketbooks (small wristlets) were stolen out of my luggage. I submitted a complaint requesting a full refund - the auto generated response said I would hear back in 7 business days. Well it has been 7 business days and I have not heard back from them yet. This is very upsetting because I believe either my 2 bags should be replaced or I should at the least receive a full refund. The fact that they lied and said someone would contact me in 7 days also makes me very upset, like I'm not important as their customer.

I have been flying since 1969 and it is now 2015. FRONTIER Airline is by far the "crappiest" airline I have ever flown. I purchased 2 round-trip tickets totaling $39.00, bought not on their site but from a travel site I have used in the past. I arrived at the airport 45 minutes before my flight, a little less than the recommended 1 hour for domestic flight, flying from Atlanta to LaGuardia in New York. I was pushed aside and told I should have been there 2 hours before departure time of 6:45 am and given a "customer service" number to call. The rep also rudely asked if I had not read the information on their site. (I don't remember being directed to their site.) I wish you had a half-star rating.

We traveled as a family of 6 from Indianapolis to Denver, then to San Diego. We returned, as a family of 7, with our new Marine, via the same route. We always arrived two hours before departure with the exception of the layover in Denver. We had no issues with tickets or lost luggage. There were no additional fees after our credit card was initially charged. It is a no frills airline, no extras were included. We were permitted to carry on our own drinks and snacks. They offered beverages with credit card or debit card. We will fly with Frontier again.

This is what Frontier offers - on one hand they offer cheap fares but on the other hand they make up for it by charging for carry on baggage. In LaGuardia you saw no one at the counter to assist you with questions. Using the Kiosk to print your tickets and little notice came up prior to printing your ticket, you have to pay $40.00 for carry-on, $30.00 at the counter, unbelievable! It is not a cheap airline.

Upon arrival to the airport myself, my husband, and 8 other customers were attempting to check-in for our flight from Detroit to Denver. There was not a single attendant at the check-in desk from an hour prior to departure until 5 minutes prior. We were told via customer service representatives on the phone that we would have to pay a fee of $100 to be booked on a follow flight, the next day. My husband and I had a 48 hour "bucket list" trip planned that was a surprise. Needless to say we did not leave Detroit and had to throw away hundreds of dollars that a full-time student and special education teacher CANNOT afford to waste.

I am trying to find out the cost of changing a flight. I was on hold for 30 minutes and then the customer service rep in the Philippines was hard to understand and was unable to help me figure out a best case solution.

We 4 friends reached Miami airport at 6.10 with 2 baggage and flight to New York was at 7pm on 19 Sep. Counter man doesn't allow us to board flight by saying we are late. Also there was a mental drama for 15 mins and he was not ready to listen. He was very rude and not helping at all. Finally we missed our flight and Frontier Airlines charged extra money for rescheduling flight. This is torture and I will suggest not to travel by this airlines even though they are selling tickets at cheap rate.

On 9/19/15 we were at airport 40 minutes before flight departing time! And we were told we was late because of luggage was closed. They gave us the option of rebooking at $99 or 1 person staying behind with luggage and the other person could board the plane. 3 workers there and I can't tell you who was the nicest or professional of the 3. Needless to say we turn it down. I am going to try to get refund. I re-book my flight an hour later with American and God what a difference. Bottom line - not worth the savings because there is none. I hope they are taken out of business and someone read all the complaints towards Frontier and investigates them.

I arrived 40 minutes early for a flight with an e-ticket in hand and was unable to fly because there were no customer service reps available. Of course I was not alone. There was also 4 other unlucky people with. Pay more and fly another airline. I was advise that I should have been there 45 minutes prior to the flight. There was also no refund.

What was supposed to be a great trip round trip with Frontier turned for the worst. We have 3 children and choose Frontier because they had available seating 3 months prior to flights. We booked seats 1A-1E. Then upgraded almost $400 to premiere works hoping to ensure priority seating, bags etc. Well we went to check in 12 hours before departing Orlando and found that there had been a plane change, so it's fight for a seat selection now, no guarantees. Great so after 3 hours of calls to Frontier and being hung up on by a supervisor we got shafted with seats all over. So the works upgrade was a waste of money and they never offered anything for the issues here. Just a hope you can talk other passengers into changing seats. Well I have lost faith in customer service here and would not recommend Frontier to any families with trips.

I reserved a ticket to Denver for Tuesday, Sep 15, 2015. I get to the airport about 45 to 55 min before my flight and go check in and the system I am using says I need to see Airline personnel. I go and I find 3 other customers waiting. There is no one there and we all miss our flight because nobody could help us. Apparently a lot of customers have complained about the same thing. I had to get another flight with another airline and still got charged from Frontier.

First time with this airline. They charged me 40$ to check a small carry-on. Both ways this adds $80 to trip. How I wished I had booked with my usual big name airlines. They also wanted to charge me extra for a window seat. Agents were very rude. Wish all these extra charges were made clearer in booking process. Very disappointed - but will save the receipt on this experience and try to warn others.

I booked a flight from SLC to Denver, but the next day found a great deal from SLC to Cancun (promised my 2 daughters I would take them there someday and they had school off) so... I booked it! Got the car, a hotel all arranged and called Frontier to see if I could cancel, give my tickets to someone else, or move the date. She told me that none of those options would work without being charged either $99 or $75 plus airfare changes. I would be willing to pay the fare change for the different day, but an additional $75? (More than the original ticket purchase price?)

Shame on Frontier airlines for deceptive, unfair practices. This is a sad story trying to take our kids to Disney World, FL. Took my family (Husband, 2 daughter 4 & 9) to Douglas International Airport (busiest airport on the planet). Got to the counter well over an hour before flight. For multiple reasons, they will not accept cash to pay for bags ($40 for a carry on that I have taken inside half dozen plans, and 30 for a luggage. They said carry on was too big)... They pointed to where we could walk and get Visa card. I mentioned that it may be late by the time we come back for getting a boarding pass (bear in mind that their policy states that 45 minutes is the cut off time for boarding pass. So I asked if there is anything she could do to further assist us). She looked at me and said to hurry, it will be fine.

My e-tickets were not accepted, (even though it was not stated on the website during online check-in) resulting in a missed flight and an additional $400 that had to be paid via new ticket purchase/rebooking fee for the following day. I was turned away and told to go back to the counter to print a physical boarding pass, which took an additional 45-55 minutes once passing through the security line. The airline marked me as a no-show, as if I was not there, when clearly there is documentation of my presence at the airport.

Please do not get yourself caught up in their special "sales" going on at the moment. This airline is a complete rip off and utter waste of time. I had paid over $300.00 for two tickets which wasn't too bad considering they were purchased for the weekend. Anyway, I needed to cancel as my friend was suddenly unable to attend the trip. Well, they give absolutely no refund for the "sale" fare and on top of that, I must pay an additional $99.00 for each person just to cancel an already nonrefundable flight! Are you serious?? Why continue to rip off someone who cannot even receive a refund, only a measly credit? Not to mention you are paying for your seats on top of the fare, so what are we paying for exactly? A nice airplane that provides nothing? Yep, avoid at all cost. They are trying to drum up business on an airline that should've been shut down from the jump.

To everyone on Frontier Airlines flight 1118 from Las Vegas to Cincinnati 09/10/2015 or anyone else who is considering flying with Frontier-- we were lied to. To give a back story our flight was delayed 14 hours due to mainly miscommunication by Frontier and we were told we would receive a $400 voucher per ticket and would receive via email. I did not get an email, so I called today and was informed I can take a $100 voucher and they don't know anything about what we were told at the airport by Frontier supervisors. I declined the vouchers and plan to call corporate tomorrow. If you have had a different experience, please let me know.

Worst experience ever!!! Frontier confirmed my flight the evening before scheduled departure only to find out at 3:30 am (3 hrs before scheduled flight) that the flight had been cancelled. Upon calling to find out what other flight I could take, I was told the next flight available for my destination was 3 days from now! They said "flight was cancelled because there was no available crew, sorry for the inconvenience". Really?! They would refund my money 1.5 billing cycles from now! All other airline's flights for this day were now sold out or totally unaffordable. I had hotel and car rental late cancellation fees to deal with and Frontier didn't care. Worst of all, I had to totally cancel my vacation because of Frontier Airlines.

I showed up early for a flight to Vegas and returned at boarding time to see that we were delayed about 3 hours. When I asked the customer service what they would do about it they said "nothing yet". When it gets past 4 hours "we'll see" is what she said. When I asked about the departure time they changed, all she could say was it was "a guess". For a company that charges $30 per carry on they don't seem to have any commitment to service. I want my money back.

We purchased two Frontier Airlines tickets. Just now we went to print out our boarding passes for the flight tomorrow and were informed online that seats each cost $16 and a carry-on is each $30. None of these extra fees were disclosed in our initial purchase. This is a total ripoff and a scam and highly illegal. Other people have posted similar complaints. To whom do we file a formal complaint? It is impossible to reach an agent by phone. Thank you for any advice and help you can offer.

I booked a flight for my girlfriend and it was delayed. I understand that flights are delayed quite frequently; what I don't understand is why Frontier Airlines wasn't able to contact me to tell me that the flight has been delayed. I don't fly very often, but in the past when one of my flights has been delayed I've always been contacted either via email or text message. With Frontier, I received neither. I dropped my girlfriend off at the terminal only to have to turn right back around and pick her up. As I'm writing this review, Google Now registers no delay and neither does Frontier's own website.

My brother was suppose to leave Vegas at 9:00 am on Sept 10th and arrive in Cincinnati at 4:00 pm (9/10/15). Well once loaded they were told there was a FUEL LEAK and there would be a short delay. That delay turned into 12 hours. He called at 9:06 Vegas time and said he was boarding. I looked online at 2:00 my time to make sure there were no more delays and Frontier said the flight was ON TIME and had arrived at 4 pm. So I called customer service and the lady said she couldn't tell me anything because the system was only at 77% update. Then said according to online he arrived at 4 pm. My head exploded. So I asked to speak to her supervisor.

I booked a flight for my grandson who's 20 yrs of age & his first time flying.. I booked the ticket online and after reading the details I realized I had made a terrible mistake. I read the duration of the flight as the layover time. My grandson would have had to stay from 4 o'clock pm until the next day at 8 am. There is no way I would let my grandson stay overnight in a strange city/stat nor airport! I immediately called your customer care dept to cancel. I stayed on hold for more than 30 mins it seemed, then I saw a tab that said "to cancel a reservation". I clicked on It and cancelled the reservations. Then I saw a link to request a refund. I clicked on that and thus started our correspondences. Your company is saying I didn't "confirm" the cancellation but I wasn't prompted to. There was no tab for such. And now you want to keep my money for no service rendered to me.

My flight was out of MCO to PHL. I got to the airport early in the morning. When I went to check in I was told I had to check in my bag. If I don't do it here I would have to pay $40.00 at the gate and if I pay at the counter it will be $30.00. I've explained to her that this is my personal bag and I'm allowed to carry one bag with me. It was 5 of us and no one had any other bag. The rep was rude and stated "No, you have check it here or pay $40.00." I did not wanted to argue so I paid thinking that I will get refund when I call Customer service.

I recently took a red-eye out of Seattle. The airport only had one line to get through security and the person in front of me had said that he waited for 2 hours without reaching the front of the line. Needless to say, I panicked because my flight was due to leave in an hour and the next flight out on Frontier was the next night. My mom and I went to the Frontier stand to see if they could help get me through security or at least give some reassurance. Instead, the lady LIED and said the plane arrived yet, and there was 100% CHANCE the flight will be delayed. Then, she got frustrated that my mom wanted to see some action and YELLED at us saying that she couldn't do anything and that the flight hasn't arrived.

Website to airline to check in is obscure, maybe because all the fees are higher if you don't check in advance. It took two hours to find a site that would allow check in. I was stunned at the fees... 15.00- 65.00, additional for a seat... what does the ticket buy??? 30.00 for a carry-on. I traveled with this airline 6 months ago and none of these fees were there. No warning on their ticket booking site of the outrageous fees to come after they have your confirmation. I was reluctant to fly in such cramped seats again but I thought the lesser ticket price would be worth it. I could have flown on a "regular" airline which comfortable seating for the fees I wound up paying. Airlines don't want the regulators to intervene with their practices but this is a great example of how the industry is fleecing the consumer.

I think 0 is a high number for Frontier. I booked a trip with them past weekend which I was not able to locate my ticket. I called the customer service and after waiting a good one hour I spoke with someone who lacked customer service skills. Finally I was able to fly and on my round trip my bag was damaged. I tried to report it at the airport but no Frontier agent was available. I called customer service without success. The next days I called back the customer service and spoke with an agent who took my complaint and assured me I will be receiving a call from a manager. The same lady call me again to inform me that Frontier Airlines is not responsible for bag damages and the only thing she can do is refund me the baggage fee, keep in mind my bag is worth $150. I know for a fact I will never fly with such airline and will make sure that other customers do not go through it.

Flight was delayed nine (9) hours; gate staff had no idea when it might leave, so could not leave gate area but for short periods. No compensation for day lost. No effort made to book passengers on alternative flights.

My wife and I are from Texas and we have been traveling around Western US. We have been flying Delta and United but needed to use Frontier from Phoenix to Houston. Like all the other airlines we went to ticket machine and got our tickets. After spending some time to watch the OSU/VT game, we arrived at the gate 6:30 for a 6:45 boarding. Around 6:40, a Frontier employee approach us with a rude statement "I have announced twice concerning the baggage, are you listening?" She (Amy) repeat this three times in the process.

We had been sitting in the gate for over 20 minutes, waiting for our flight to board. No announcements. Went up to the desk at 9:00pm to check on our 9:15pm flight as it appeared we weren't boarding, to find that the gate had closed and though the flight was still there, they wouldn't let us board. No apologies. Said it was our fault. Said 9:15 departure time means they are "in the air" at 9:15. Gotta be kidding me. No refunds, no customer service. Never have flown this airline, but am never flying this airline again.

I recently booked a flight for my husband and I with Frontier on July 29th for a round trip to Cincinnati, Oh. When I booked the flight I paid for a more expensive ticket to leave later on Sunday from Cincinnati. We were excited to see our best friends that we have not seen in a long time. So our trip was planned leave Denver at 12:30 am on Sep 10th and Fly back on Sep 13th at 4:40 pm. All was great, until I received a second confirmation email today Sep 7th saying we leave Denver still at 12:30 am Sep 10th but return now at 10:25 am on Sep 13th. When I called I got a Supervisor who gave me two options - cancel my return flight with a full refund or change it to Monday Sep 14th. All I asked for was a partial refund for the fact that I paid more for my original flight. She said that was impossible and that I only had two options.

This airline is not worth the couple of dollars that you save. They are always having mechanical issues and flights are delayed for a very long time. Pay the extra money for a reputable flight and have peace of mind and as well as on time departures.

What a mess of an airlines. I checked in online for my flight the night before and saw a 1 hour delay. But the delay grew to three hours by the time I got to the airport, causing my connection to be missed. Still no emailed updates on flight status. Their next flight out of Denver was oversold and after that I had a 3 day wait. But no better option. After an hour or so the manager there figured out a plane substitution that would get us home (there were 3 other people in the same predicament). Great job Indianapolis. He personally brought housing, and food vouchers to the gate. And arranged $100 credit as an apology. I felt like the airlines had made a pretty damn good step at solving the problem.

So I arrived at the airport 48 minutes prior to flight and was told they shut off 45 minutes prior to flight for security reasons... I told the young lady I had three minutes so she said "You can check in but baggage check in is closed." How am I suppose to travel without luggage??? I called customer service to see about getting on a later flight and was told they don't have any for three days which will cost an additional $99 EACH for my family. We had to turn right back around and head back home which we were trying to make it from NY to Atl for the Labor Day.

Sitting here since 10 am waiting for my plane that suppose departed at 2:20 pm. Flight attendant tell us the plane been delayed by 2 hours because the plane hit a bird. I'm like "Wow" but anger at the same time because my family is waiting for me. This is my first and last time riding on Frontier and I don't recommend this airline.

This was my first time flying Frontier. My brother's wife sister passed. I booked a flight from Atl. to Phl. I was unaware of the booking process. The bundle package allows you to a full refund or change flight. The funeral arrangements was change and I was unable to go on that date. I tried to get a refund and was told that I would have to produce a death certificate and other documentation. I think it would be very petty to ask my sister-in-law to get her sister's death certificate for me to get $158.00 refund. I spoke to a supervisor and was told there was nothing she could. She was very insensitive and abrupt. So they have just stole $158.00 from me but will never get another dime. I will stand out in front of their ticket line at Hartsfield Airport in Atlanta to protest. Fly Southwest airline if you want affordable flights and good customer service. Sometimes change is not better. Sorry Southwest.

We took a flight from Cleveland to Orlando Florida. We arrived at airport, checked our bag, and went to board our plane. When we arrived back in Cleveland after our trip our luggage that was checked was grabbed and put on van and then loaded into our car for our 5 hr drive home. When I arrived home I realized our bag had not only been damage but literally crushed so hard the corner supports are shattered and broken at bottom of my luggage. Clothes were holding it up enough to not notice it immediately but when it was unzipped the entire side collapsed almost flat to the point that my clothes fell out the side of it. Something ran it over to crush that thick of plastic on my luggage.

Had to cancel my flight due to unforeseen circumstances and although I purchased insurance for this flight, they charged me $99.00 to cancel the flight. I'm going to fight for my money back considering the situation was beyond my control (medical emergency) And although I was going to rebook my flight from KC TO CS.. I would rather drive 8 hours than to deal with FRONTIER Airlines again!

Worst airline ever! We fly all the time, a few times a year. We have a three-year-old that made us late. We arrived in the last minute but they did not let us through. Front desk hold us for 5 extra minutes to tell us that they can't check in the paid bag. We barely made it to the gate but since we had a stroller, car seat and carry-ons they told us they can't let us in. Instead of giving us another flight, which we would have been perfectly fine with, they made us purchase another ticket. We paid it but we will never, ever fly with them again. If anybody decides to do it please go extra early.

Got charged 40 dollars for carry-on baggage back to St Louis Mo. This is the second time I filed this complaint and no one has contacted me yet. Will be last time I fly Frontier Airlines and will tell all my friends and family about your lying about free carry-on baggage.

I arrived at airport and the line was very long but they only had 2 worker at service desk. When I finally made it up there the boy came over and I gave him my paperwork and ID. I'm standing and waiting for him to help me but then a man run in from the outside and started saying he needed help cause his plane was about to leave. So the young boy started helping him and forgot that he had my papers in his hand (but the miss his flight). So he's trying to find him another flight but at the time my flight was about to leave. So I said, "hey what about me," and the young worker said, "I'm only answering his question that's all," but was trying to find him a flight.

I wish I could give them 0 stars! We showed up to the airport 45 mins before our plane departed. By the time we had to walk to the Frontier check-in desk it was 40mins until the plane left. They said the flight was closed to check a bag in! They made us pay for a different flight later in the day at $99 per person (2 adults and 2 children) for the one way back! They were rude and did not care that it took us five minutes just to get to the counter! So we had to pay $400 for a sorry excuse of a flight back. This is by far the worst airline and customer service we have ever encountered!!!

The agent wasted time because she could find the passenger name in the system and we missed our flight and she was very rude!!! CS was rude too. They would only credit half the money or pay an extra 99.00 to rebook. Agent # **.

I opened a Frontier credit card when flying with them (so ok.. decent flight one) and quickly accumulated two "free" flights. With the second flight I realised there is nothing free about it!! You have to pay to bring anything larger than a hankie and you can't even get a glass of water without paying for it.. and you pay taxes or fees in addition! On my third flight, there was a 4 hr delay and then the flight was cancelled with no available seats out for 2 days!! And the two days was for the people who were first in the rebooking line! I got out of there as fast as possible and started my 10 hr drive, and calling the Frontier customer service number from the road "cancelled" the whole flight (as I was driving now so would be driving the return trip as well). I was also given a $200 voucher to use with Frontier because of the inconvenience.

I traveled on Frontier airline on 8/23/15 with my son and daughter for her eighteen birthday from Las Vegas to La Guardia airport and this airline lost all my suitcase. They are rude, unprofessional and didn't have no sympathy toward me losing all my luggage. There was only an 800 number that they all put you on hold for hours to pick back the phone and ask you for booking info. They are so dumb that they didn't even remember that you're on hold. Most of the workers are Spanish and cannot even explain the policy about baggage but to make a long terrible experience short, I never got my suitcase and had to go to small claims court to get my stuff.

On July 27, 2015, I traveled from Orlando to Atlanta. I checked one bag through. Upon reaching Atlanta my bag was nowhere to be found. I headed to the Frontier counter where I met Brittany, who then took control of my claim. Brittany went above and beyond for me as I was schedule to leave that evening for New Orleans. Later that evening Brittany advise me that she spoke with someone that is assisting her with locating my bag. The bag was located in Orlando and was schedule to go to Denver, then New Orleans, where I would have been. I was in New Orleans for two (2) days and I did not have my bag.

My boyfriend booked a flight with Frontier to fly from Detroit to Portland (layover in Denver) for this weekend. We drove to the airport, he went to use the Kiosk to print his boarding pass, the Kiosk was out of service and said "see attendant" and there were no attendants. There were about a dozen other passengers in the same situation. Lesson #1, pre print your boarding pass. He then called the airline, spoke to a supervisor, and only received a $64 refund (original round trip cost him $400, so guess $200 each way, and only $64 back? They had a lovely $99 change fee. Wonderful. And something like a 10% refund guarantee. Ridiculous.)

I was warned before flying Frontier Airlines due to their pay for a seat policy, pay for a carry on policy and their lack of amenities on airplane. Unfortunately, I went for the checkbook decision and choose to book my flight with them. I went online and choose my flight, but I accidentally choose the wrong return flight and noticed it right when the itinerary popped up on screen. I called right away and the lady told me to just cancel my flight since it was 8 days away and I was within 24 hours of booking and get a refund. I did so and then rebooked right away. Over 2 weeks later they are refusing to give me back 158.10 because they claim the lady misinformed me and I could only get a credit.

I am disturbed right now. After hours of delays now sitting on the tarmac instructions to ground the plane and turn off the engine to save gas. While I am having anxiety attack. The flight attendants are average at best. I asked a simple questions upon boarding about the overhead bin and got a snide remark. I want off this plane now!!!

Worst airline experience ever - I would have selected negative stars if that was an option. We booked a flight for our family of 6 on Frontier July 25, 2015, connecting in Denver on our way to Seattle. Needless to say they cancelled to flight due to mechanical issues. How they handled the situation still blows my mind. They had everyone get off the plane, we were told to wait while Frontier put together a phone number to help everyone find another flight.

As usual as I usually travel I'm assuming if the seat are empty, I could sit anywhere. Therefore, I and my friend have asked another traveler if she could switch seat with us so we could sit near each other. As the flight attendant approach to us brutally rude attitudes and ask "where the lady that sit here?" I said "we ask if we could switch seat and she willingly to do so." Flight attendant said to me "that's rude to ask people to move. You need to buy her a drink." I said "that's fine, I'll buy her a drink." Then she walk away and came back with a list of where traveler are suppose to sit. She said to me "you need to pay to upgrade your seat." I said "okay, I'll pay." She said "if your friend want to sit here, he need to pay too." I said "he pay for his upgrade already." She said "he have to pay again." It seem like she's giving me too much problem, so we choose to go back to where we was.

We recently flew on Frontier Airlines that was booked thru Travelocity. Our flight was delayed after we had already reached the airport. After a 12hr delay in Cleveland airport we finally arrived at 10:30 p.m. instead on 9:45 a.m. Frontier said they would compensate us for the delay. Frontier issued us 4 vouchers that had to be used in ninety days. After numerous talks with Frontier with me stating that 90 days is impossible due to our funds and vacation time, they extended the time to use date but took back 2 of the vouchers saying they were wrongly issued. I would say that us losing an entire day of our 5 day vacation is worth more than $200 and I will never fly Frontier again. A waitress in the Cleveland airport told us that this happens with Frontier all the time. Do not fly Frontier Airlines, they don't care about their passengers and probably rated the lowest of the economy airlines. Do not fly Frontier Airlines.

First, I arrive at the airport in time for my 6:25 flight only to find out that it was delayed for 2 hours. Then I wanted to pay for my bag to get on the PLANE find out that they don't accept cash, only credit or debit card payments. So I was told there was an atm machine downstairs to load a prepaid card, gets down there and there's no such thing. So I had to go back and was told by another check in person that I had to catch the airport train over to another terminal to do that.

I'm writing this letter because of my extreme disappointment with Frontier Airlines. I wanted you to know that I truly believe they are taking advantage of all customers. Currently they charge $40.00 per bag per customer whether check-in or carry on. Ridiculous. They charge $2.00 for a soda or juice. Ridiculous. They charge for a snack. Only water is free on your flights. They charge $20.00 for an upgrade to sit in the emergency exit row. What you should do is reward people that sit in that section. New chairs are very uncomfortable and there is no longer any form of video or movie to keep people occupied on your flights.

The flight attendants on this flight were incredibly rude and inconsiderate. I've traveled many times to know better, and never have I ever felt so disrespected with how they talk to guest who are in a delayed flight. This airline also has so many hidden charges which after everything is equivalent if not more money than more reputable airlines. I will never book another flight through this airline. I how stay in business is beyond me. But if they want to be as successful as other airlines I would recommend they make changes.

Worst experience I have ever had with an airline, hands down. When you board a plane and the first thing you hear is, "The good news is the flight is only 58 minutes, the bad news is the flight is now delayed due to bad weather. We could take off in 15 minutes, or an hour or four hours", you already know it's going to become a headache. Not once was I notified prior to boarding the plane there was even possibly going to be a delay, now we might not even take off. We were provided with options to either stay and wait on the plane or get off. They told us we would not "re-plane" until we took off. Naturally I stayed on the plane to assure the safety of my belongings, also figuring we would take off sooner than later.

Go to the airline counter 50 minutes before the flight was to take off. I had paid for my seat, luggage and had checked in already. All that needed to be done was to have my luggage checked in. When I approached the counter the young man Terrance was playing with girl next to him being very unprofessional. When I approach the front of the line I just looked at them saying to myself how unprofessional they were. I had ask him for a wheelchair - he refused with me then he ask the girl to call one for me. While waiting for the wheelchair he said it is too late to go on that flight. I had 50 minutes before the flight was to leave.

I want to warn anyone who is thinking about flying with Frontier Airlines to think again. My daughter and her boyfriend were flying into Denver from Minneapolis August 20th away at college which we haven't seen in over a year. Missed their first flight at 6:30 am due to commuting to be charged additional 200 dollars to catch the next flight at 8:30 to be told as loading the plane to pay additional 120 for their carry-ons which they were not informed of at all... To miss that plane because the agent couldn't explain themselves efficiently and they were told if they did it online it would be cheaper but wouldn't wait for them to do that so they shut the doors. So after all this no one would help them at all with refund or transferring the 200 fee to the next flight 10 hrs away or to waive the bag fee. People need to be informed of all these fees if there is any beforehand... Not as they are getting on a flight.

I'm going to take this as a "you get what you pay for" lesson. While shopping for tickets I noticed that Frontier offered the best price with the lowest overall travel time. My joy from this quickly dwindled on flight day. Boarding started on time at 12:45pm, but was interrupted by some issue (Apparently they weren't fully ready. They didn't check beforehand?). So the desk attendees made us wait to board for 15 minutes. 15 minute delay.

Frontier lures you in with an affordable ticket price, only to gouge you everywhere else so that the total price is just as expensive, if not more so than many competitors. After you purchase your ticket, you then pay for your seat selection (which is apparently not included in your ticket price), all bags (whether checked or carried on, there's a fee), and then incidental charges like, gee, a Coke on your 3+ hr flight. On top of the deceiving cost structure, service is horrible. On a flight from Philadelphia to Houston, the airplane's inside window fell off on top of our 1 year old's head, and the flight attendant just said, "Oh, thanks," and took the plane parts with her to the front of the plane. Then, we experienced a very scary and lengthy wobbling of the airplane during descent, and the pilot never came over the intercom to either warn us of it ahead of time or explain it afterward. We fly enough to know that it was not normal turbulence.

On flight 424, Denver to Atlanta on 8/17/15, due to bad weather in ATL we were forced to land in Knoxville TN some 200 miles away. We were due in to ATL at 7PM. Finally landed in Knoxville after 8PM and deplaned. After a 90 minute delay during which time we were told to retrieve our luggage and return to a now empty ticket area, we were told that there would be buses arriving to drive the 4 hours to Atlanta. Also part of the customer service team announcement was the ruling that there would be no hotel voucher for the night, no compensation for those who rented cars to complete the trip to Atlanta, and no flights out in the morning. There were no Frontier flights from Knoxville. Also, the continuing flight to Cleveland OH, the flight's end destination was cancelled. Either get on the bus or you were out of luck.

Flight attendants were cold and rude to all the passengers. I will never fly this airline again. It's one thing to cut corners with no beverage service but now hiring staff that is rude and mean to customers, way too many airlines to have to put up with that.

I arrived late to airport, had 45 minutes before flight and ticket agent made no effort to get my granddaughter on her flight. I booked another flight two days later and flight had people running and arriving 5 minutes before flight left the airport. Flight left 10 minutes late. When my granddaughter arrived to her destination, they made my daughter and granddaughter go through and get a gate pass to pick her up. I have only flew with Frontier 3 times and each and every time I had a problem. This airline has very poor customer service skills and very unprofessional. No information given to customers other than a 800 number to call.

PLEASE! Don't even think of booking anything on Frontier Airlines! They are the most dishonest airlines that you can find! We booked a flight from Harrisburg to Denver and they soon canceled their route out of Harrisburg. Had to change our departure. Chose Trenton. They canceled again. Chose Philadelphia. We got to the airport at 4 a.m. for our 6 a.m. flight and they told us it was cancelled. NO NOTICE AT ALL! We asked for proof of our cancellation and they couldn't find anything. They did not help at all with finding another flight for us. We were flying out to our daughter's college graduation and had to get there. We ended up having to pay $700 a ticket on another airline just to get out there on time. Frontier would not reimburse us. We lost money on reservations and hotels also.

Took a flight from Vegas to Cincinnati. Frontier had the wrong gate information for my flight not only on the all the airport screens, but also on the actual gate itself (it had the right flight number and city, except that was not the gate). I realized something was fishy because nobody was boarding. I had to wait in a long line because we were not the only ones to have wrong gate information. By the time I got the right gate number, the flight had taken off. Frontier refuses a refund and won't even acknowledge that they did anything wrong (they are blaming the airport). Unbelievable.

Aug 3rd flight from Las Vegas to Orlando (>4 hour flight): $30 fee for carry on & $20 fee for checked luggage before arrival to airport, additional $10 fee for each if pay at airport. For 2nd checked luggage is an additional $10 plus initial fee. If a seat is not purchased at time of check-in & if you do not pay the fee (range $16-$50), you will more than likely be seated in the middle seat at the back of the plane. Seats are very uncomfortable in the $16 range seating. Seats do not recline or move. The tray is large enough for a bag of chips & drink, if you do not move. Almost impossible to watch a movie on a 15" laptop (those "comfort" seats cost $50. Comfort seats are equivalent to other airline standard seat). Packed like sardines in a small can. Miserable!

Sick mother and I arrived at gate minutes after plane door was closed shut. We were not allowed to board and the next flight was 2 days later. Mom had only a day supply left of life-sustaining medicine. We were devastated as they said there was nothing they could do. Plus we would have to pay for new tickets and 2 nights hotel stay. There goes medicine refill money. In comes, sweet Wendy, a ticket agent whose mom is dying of cancer and has a short time left. Wendy looked at the despair on my mom's face and her trembling body in the wheelchair, and she started tapping in buttons on the computer. She asked one question after another, and finally we were on a plane headed home via an overnight layover in Denver.

If you have another choice, even if it looks like that choice is costing you more money, SELECT ANOTHER AIRLINE INSTEAD OF FRONTIER!!!! However, if total frustration is your twist, this is the airline for you. After one delay and then another, on August 15, our flight was cancelled. Frontier rescheduled us for a flight for the following Monday. We lost two days of our vacation. When I called Frontier to ask them to extend our return trip by two days, they said they couldn't do that. When I asked them to extend it by 1 day, they said they couldn't do that either.

We had tickets from Chicago to Denver to Bozeman. Unfortunately we missed the Bozeman flight due to bad weather in Chicago. When we finally made it to Denver we couldn't get another flight out to Bozeman for two days. Frontier only flies to Bozeman every other day. Who does that? A cheap airline who does not care about the customer! When we went to the counter looking for help they did nothing to help us. No refund of tickets, no hotel help. Nothing just a big fat nothing, except "see you in two days." It was too far to drive so we had to get a hotel and rent a car and miss two days of our vacation in Bozeman. STAY AWAY FROM THIS AIRLINE. They are cheap and uncaring!

What a terrible airline. I will never book or fly through this airline ever again and will spread the news about this airline. All the hidden costs to fly through this airline. I have never been charged for my seat, my carry-ons. If Frontier is going to charge, they should make it very apparent when someone books through their airline and should not go through other companies to get their business done for them without telling the customer about all their hidden costs.

Worst service, customer service and communication. Cheap! Would rather perform major repair on plane instead of switching the plane out for everyone! A 200 passenger flight more than 3 hours delayed for a major repair to flight! If flight 216 from Denver to CO goes down blame Frontier!! Their employees are god awful as well!!

My husband, our three year old and I booked a flight from IAD to DTW in order to go to a family reunion. We were so excited because we had not seen some of our family members in over five years and therefore they had not even met my son yet. My sister also flew in from out West which is rare these days as she is in Nursing school and works full time as well. We live in Virginia Beach so we got a hotel room Thursday night in order to be at the airport on time Friday morning. Our flight was scheduled for 10:20 a.m arriving at 11:40 a.m. We were told the flight was going to be delayed one hour, as there were storms in DTW (Though not according to the radar).

Frontier's mobile web-site was malfunctioning. I was not able to print boarding passes to my phone on the way to O'Hare. When we arrived at the ticketing counter 40 minutes before the flight they would not print a boarding pass. We had booked a direct flight. They don't have reciprocity and could not get us to Phoenix until 10 hours later via connecting flights. Not even remotely acceptable. I was told that they would not refund and the only option was to pay a change fee, which would provide a domestic flight anytime within one year. When I attempted to book another flight (I really didn't want to fly Frontier, but I had paid for the tickets AND a change fee), I was told that the credit for the two tickets was only $88. They LIED. Unbelievable. DO NOT FLY FRONTIER!!

I've been on hold for so many times, only to reach customer relations, inform them of my request, put on hold and then it rings to a phone survey of their services. On Monday, I spoke to someone and she seemed so nice and I thought she got it! She SAID she put in a request and I would get a response within 72 hrs via email and then she was going to call me to follow up to make sure that I received my response. That was two days ago. So I called this morning. I'm on my 6th call so far. It turns out there is no request on my account and no notes! AARGGGG. You call corporate and they send you back to customer relations where you can't "really" reach anyone and get help!

Landed at 10:15pm. It's now 11:40pm. They actually offered free water for our wait 4 minutes ago and said if it is over 15 minutes more, we get free pretzels!!! Are you freaking kidding me? First and last flight on this airline. We are never ever ever, getting back on their plane!

I booked a flight a month in advance for my 2 teenage boys (14 and 12) with Frontier Airlines going from New Jersey to Atlanta. On the day of the flight, my brother went to check them in and waited an hour to check in. By the time my brother got to the front desk, not only did they say the check in time was cut off, but he had to come back tomorrow even though they already put my kids' bags on the flight. I called a rep and they switched my kids from a non-stop to a connected flight, which I was uncomfortable with, and I had to pay an extra $198. The following day, my brother attempted to check in again, but management refused cause it was a connecting flight even though they were the ones who changed it to that flight. After the manager Mike (refused to give his last name to me or my brother) dismissed my brother and kids, I went with Southwest Airlines instead. Safe to say I will never fly Frontier Airlines ever again.

Beware of the rip-off fees. The ticket price was cheap, and as my Grandma said "you get what you pay for!" From New Orleans to Denver I carried a bag on (no charge), after checking in the night before, and choosing to have a random seat instead of paying an extra $13 to choose a seat. The plane was standard with standard seats and tray tables. For the return portion of my round trip ticket, it was a nightmare. These folks are after every penny they can rip you off for. 45 minutes before the takeoff time, they called anyone who had a carry-on up to the desk, and had not paid while checking in. (Why does the site allow you to move forward if you being charged for every bag, including carry-ons, that fit the required measurements?)

I tried booking a flight on their website several times over two days. The website was extraordinarily slow and when I selected travel dates and times it took me to a page about a credit card they offer. The only option on the page was to get more information on the card or to sign up for it. There was no way to opt out, so I selected get more information and there was no way to opt out of that page. Finally, I called customer service and learned it would cost 10 additional dollars to book a flight and the 20% off promo code I had only could be used online.

This is a rip off. Charging $60 for a carry on is by any standards just a nice way to steal your money. Those 60 bucks were the last that Frontier airlines will ever get from me again.

I was traveling to Miami FL from Philadelphia on the 6th of August with my husband and our 3 year old daughter and my 11 months old son. My flight was @ 9:25 AM. Got to the airport @ 6:30 AM to check in. The young women at the check in counter was unprofessional. They were talking among themselves while we were being served, no eyes contact whatsoever. Then we found out our flight was delayed until 12:35pm. Mind you, I had two small children with me. When we finally board the plane took a look at the chairs, I knew I was going to have back pain. The plane was very unsettling. Once we were in the air it was just shaking. I thank God we made it safely to our destination but I will never ever flight Frontier again.

While traveling from Atlanta, GA to Los Angeles, CA we brought a Les Paul gold top deluxe as carry on. When we approached the gate we were told we could not carry it on. There were multiple open spaces in the overhead bins on the plane. We had just traveled from New Orleans to Atlanta on Frontier Airlines and were easily able to fit it in the overhead bin and at check in it was approved for carry on. The staff at the gate refused to let it go on board. We were told we had to leave it at the gate check and it would be waiting for us at the doors when we arrived. When we arrived the guitar case was thrashed. Every single latch was bent and the seams were breaking. When we opened the case, the metal selector switch had been snapped off. This is a $2,000 guitar.

Frontier Airlines lost my luggage and I haven't been able to get in contact with anyone. They don't answer their phones! This is my first and last time flying with this company!

I have had multiple horrible experiences with Frontier and every year they get worse. In May 2015 my son and I flew from NY to Colorado on one of their "slim line" planes. Worst experience ever. The seats are uncomfortable, no recline, no padding, and very narrow. My son, age ten and not that big, couldn't get comfortable either. No TVs or entertainment either. I really thought an airline couldn't be worse than Spirit, but Frontier has far surpassed them in terms of just overall genuinely not caring about their customers, at all. I have never been on a plane full of so many angry and sore people by the time we got off that flight.

My wife and I booked round trip airfare tickets from Indy to PDX Oregon July the 11, return Aug 5. My wife called 2 days ahead of time to see where our seats were going to be. We were charged 72.00 dollars extra because we asked for our seat assignments. My wife had been sick so we thought we could take a little time and not be in a rush. My wife is handicapped. The seats we were assigned were nothing special, all the seats were the same the airlines. So the next time we should not ask for seating ahead of time. If we would not have asked, we would not have been charged. What a rip off! Welcome aboard Frontier Airlines.

Our bag was lost on a direct flight. This is day three after the flight and they have not called or emailed us with any information. The number they gave us to call about the lost bag no one ever answered. I was on the phone with customer service for almost 2 HOURS. I spoke with 4 different representatives and no one helped. They kept transferring me and then one hung up on me. Nothing was resolved and they refused to connect me with a supervisor. All the phone calls have been a waste of time, time I should be spending on vacation with my family. I will not be flying Frontier again.

So the day before my flight that I booked three weeks prior, I got an email stating "Good news!!! It's almost time to fly!!!" And a hyper link in the email to check in now. The following morning at 7:15, I clicked the hyper link to check in at home and print my boarding pass. I did the exact same process two days earlier on another airline and the process was seamless. So I continued to check in and added a bag for $25, picked my seats and put in my credit card info. Clicked all the other required fields and submitted. Got a confirmation for both myself and wife. Immediately got two emails showing reservation confirmed and paid.

I am not a frequent flyer at all. This trip was my second ever and I'm 37. I was flying from Atlanta to Las Vegas. Our flight was at 7:30am, left Greenville, SC at 3:30 am. Upon arrival at Hartsfield-Jackson airport, no signs were available for parking. Found parking and went in to check our bags, 40 minutes before boarding, not departure. We were told, quite rudely, that we were 5 minutes late to check in. After going over all of this, we were told it was company policy to check in 45 minutes before boarding. We double checked paperwork and emails and there is nothing about this "policy".

$105 to check my bag was ridiculous. Worst airline ever. They did not offer anything on the flight unless you paid for it. Horrible experience. No recommendation here. I will pay the extra and fly another airline.

I had a credit with Frontier Airlines that I was needed to apply to a flight. Apparently the "Apply Frontier Credit Here" button didn't work, because it never booked my flight online. I even had an agent on the phone walk me through the process until it was done. I didn't know the flight wasn't booked until I got to the ticket counter. At that point, I had to buy 2 one way tickets to my destination, and 2 one way tickets back home. They did not take into account that the reason I had to buy extra tickets was due to a website malfunction. Essentially, the flight cost 50% more than I anticipated, and I had to extend my trip an extra 4 days to get flights home that I could afford. This budget-flying experience cost me more than 2 first class tickets on a more reputable airline. Never again.

We have been trying to reach out Customer support of Frontier Airline to get our money back on lost Luggage claim, but no one is taking proper call. It's going in loop and loop and holds. It is so frustrating. We provided all our receipts to get our money back but not getting it. What's the solution?

My typical airline is Delta or Southwest, but Frontier happened to have a cheaper fare for my Atlanta - Denver flight. I arrived at the airport just over an hour before my flight which was very early in the morning. I had no bags to check and I figured it would be a brief swipe at the kiosk and I'd be on my way. I had no idea that Frontier has a 45 minute cut-off where they refuse to print boarding passes after that time, forcing you to miss your flight. The kiosk refused my information and wouldn't let me check in.. I waited in line and watched the 45 minute timeline arrive and pass. By the time I got to the counter they refused to give me my boarding pass and suggested that I book the next flight at 8:10am.

Lost my car seat hood. And Frontier workers are not helpful at all with my issue. Instead resolving the problem, keep giving different numbers call. And it never got been resolved and I'm without car seat right now.

After reading the reviews online, I was quite skeptical about flying with Frontier, and considered changing my flight to a better-known airline. I'm very happy I didn't! I flew Frontier MIA-LGA 8/2. The security process was quick, check in was seamless, and the flight itself was very comfortable. The stewardesses on board were very professional, courteous, and pleasant. Our flight left on time, and arrived 10min early. The process for seat selection & baggage selection was clear and simple, although it is where they get you with the extra fees. My only gripe is paying to bring a carry on. Overall, I'd recommend this airline for anyone looking to book a quick flight for a good price.

Don't plan of getting a refund or any good customer support if you miss your flight because Frontier staff closes up shop and shuts down ticket machines 45 minutes before take off. I had plenty of time to get to the terminal while passengers were still loading. Now they want to charge me $99 to transfer flight.

Frontier Airlines are crooks. When booking the flights for my 6 year old daughter and I, my 80 year old mother did not see the tiny fine (under lighted) print at the very bottom of the page that says "baggage". They do not inform you ANYWHERE that you are not allowed carry on luggage on the airplane. Horrible trick for all, especially elders that are booking! When myself and my 6 year old arrived with her Dora bag (15"x11"x6.5") and my daypack that rolls (17"x13"x6") they stopped us and would not allow us on the airplane unless we paid $120.00 ($60. for each small item.) Meanwhile others with larger items were allowed to roll on in!

FIRST OF ALL THEY CHARGE RIDICULOUS FEES FOR LUGGAGE. THIS MADE THE FLIGHT NOT SO CHEAP AT ALL! RIDICULOUS!!! On 7/31/15 (my return flight), I arrived at Cleveland Hopkins Airport at 2:15 P.M. For a 4:30 P.M. Flight. Checking the luggage was easy and even going through security was fine. It was when I arrived at the gate that the problems began. After waiting about an hour, I took medication, so that I could relax during the flight. Four o'clock came and we still had not boarded the flight (Flight 1389). The passengers from the incoming plane had arrived and exited and we were still sitting. Then we were told that there was a mechanical issue with the plane. Of course, I don't mind the delay because I do not want to fly on an unsafe plane. We were initially told that the delay would be until 6:00. We were told we could leave the gate, but to be back at 7:00.

After boarding flight 506 from Denver, CO to New York, NY, I quickly noticed that this 4-5 hour flight had no entertainment what-so-ever. Then, when I arrived to my seat (6F on an Airbus A320) I noticed that they were almost solely plastic and vinyl, which caused chronic back pain. Not only were they unable to recline, the tray was only able to accommodate a small bag of crisps. Next, I attempted to take a look at the menu in the miniscule pouch, only to find nothing... at all.

Well I tried Frontier Airlines again hoping my last disappointment was a fluke. I had the opportunity to visit with my son again prior to being stationed in Alaska with the Army. Once again flight from Trenton to Atlanta same as the last. Started by leaving late but the return was a disaster. I drove from Ft Rucker Alabama to Atl nearly 4 hrs only to arrive in time approx 8 pm to find 9:45 flight delayed to 12:30 am and once at gate flight changes to 1:30 am with no Frontier employees even at gate area to explain. They knew flight was delayed long before we did and didn't even show up till 1:00 am. Everything in airport was shut down except for restrooms. I wonder if the pilots actually to admit working for airline or just say Delta or some other carrier when asked.

Flight was schedule to take off at 6:50 pm. I arrived at 6:00 and was told I was late. They charge $40 for carry on baggage, and $30 if you check it in. Even though my luggage size was very small and I was able to use it as a carry on with Delta and all other airlines. Frontier made me pay $30 for it to be checked in, and I did not receive it at my destination until the next day. Soda on board was to be purchased, and flight attendant were so ignorant during the flight, they were making their own commercial announcements... What a shame?? There is more to tell but I have to go. Please please AVOID THIS STUPID FRONTIER AIRLINE... FOR REAL.

They cancel flights to combine flights. They make you wait at your expense. Flight from ATL to Denver delayed 2 hrs. Flight from NYC to Denver delayed 3 hours. Return flights delayed 3 hours.

My name is Erik ** and I work at Miami airport. I decided to take a flight to Denver and decided to save money and go with a carrier other than United for once. I chose Frontier for the price. Since I work at MIA I knew that this particular flight is delayed 80% of the time. So I knew to expect to leave at 10pm rather than 9. But, today it was delayed till 12:25am! It was delayed for 3 and a half hours. Conveniently it was delayed just under 4hrs - that way you won't waste your money on vouchers to feed us while we wait. Also you have no frontier representatives at the counter - that way they won't be able to help us since they are only trained to give out boarding passes and handle our luggage. Guess this isn't your first rodeo. You know how to handle delays in a way that suits you. Saying, "we apologize for the delay" is cheaper than helping us out.

I have flown with this airline twice. First time, flight home cancelled and after hours of holding on I was able to get someone to speak to. I am offered a flight home days later. I couldn't lose my job, had to rent a car. Drive over 2 hours to Orlando to get home the next day. In June it was my 40th birthday. I planned a vacation with my husband and was sending my children to my sister's. After many hours flight was cancelled. Lost money on one hotel night. Has to drive 2 hours to philly for 4:30 am and my brother in law has to drive over 2 hours to pick them up. Now tomorrow is the 3 year anniversary of our little brother passing away. My sister and her husband and kids were flying in tonight to be with us and their flight was just cancelled. 3 flights all cancelled.

I purchased a ticket two months ago and I cancelled it within 48 hours for my family and I, they charged me 400 dollar and refused to refund the rest until now... Bad customer service. Don't waste your money with this tricky business company, don't use them.

Never fly Frontier. The following is a message I tried to send them but their contact form is limited to 800 characters and I couldn't possibly edit my experience that much. Please read and be careful! I want to write this email to express my deep disappointment and disgust at the actions of Frontier Airlines and the Atlanta Police Department. I witnessed an event that left myself and at least seven other witnesses appalled and very uncomfortable.

I was traveling from Las Vegas to Denver, Colorado. I am in a wheelchair, took the airport shuttle to go to the Las Vegas airport, got there with 50 minutes to spare. I was supposed to be on flight 766, 29 July 2015 at 12:50 pm and the lady flight attendant said I and my wife was late and we could not take that flight so we had to take a much later flight at 9:30 pm, about 10 hours wait putting us in Denver around 2:00 am and home about 3:00 am to the Colorado Springs area. I could had made the earlier flight, she would not let us. I could have made it though security and to the flight as wheelchairs go first. This is not a good airlines (Frontier Airlines).

The absolute worst airline experience. Thought it was a cheap flight but only to find out they nickel and dime you the rest of the way. $7 each way per person to reserve a seat, $30/checked bag, and then charge you $1.99 for any type of beverage excluding alcoholic beverages. Those were obviously at a much higher price. But I have never been on an airline where they charged you for a soft drink, tea or coffee. Ridiculous. To top it off, we were delayed for hours there and back. On the way there, hadn't eaten anything except for breakfast and they only offered us a cup of water and a granola bar. Had the audacity to still charge you for any other items. Arrived at D.C. 2am when we were supposed to arrive at 4:55pm. On the way back we were supposed to take off at 12:45pm but ended up leaving 8:00pm, arrived back in Austin again at 2am. I will never fly Frontier Airlines ever again.

My 15 year old granddaughter took her 1st flight by herself to MSP/PDX with no problems. She was scheduled to return on 7/28 at 6:30 PM and transfer in Denver with about 1 hour layover. Her father checked the schedule and found 1st a few minute delay and then a 1 hour delay, getting in to Denver after the PDX flight left. Her uncle who she was visiting got on the phone for nearly 45 minutes and finally got a supervisor. Their response was she can sleep in the airport and get the 1st flight on the 29th. That was VERY UNACCEPTABLE so he was able to convince the supervisor to change her flight until 6AM 7/29. Her father again checked and found that flight #335 was going to also be delayed 1 hour. That left her 10 minutes to change planes. I panicked and called the airlines.

My ordeal with Frontier Airlines. Date of Incident: 7/28/2015. Time: 7:45 PM. Location: Chicago ORD airport, Frontier help desk. I was travelling to Chicago for some business work and was suppose to get back to San Francisco for a important client meeting on 7/28, plus that's where my residence is. I was suppose to board a flight from ORD to SFO on 7/27 operated by flight number F91245. I had checked in a day earlier and I was assigned a seat as well. I don't believe in paper boarding passes as I think that's wastage of paper, so like always I download the boarding pass on my phone.

My girlfriend and I flew round trip from Orlando to Denver. Our departing flight to DEN left and arrived on time, although we were irked by the fact we were solicited to pay (a rather steep price too) for items that are usually complimentary on every other airline I have flown ($6 to watch tv, $2 for a soda, $3 for a bag of peanuts, etc.). This made us feel very undervalued and kind of like peasants, even though we'd still paid over $750 for both tickets. Nevertheless, we arrived in Denver on time and that flight wasn't too miserable.

Arrived at the airport 1 hour prior to flight (due to incorrect signage at O'Hare) with boarding pass in hand, having checked in at the hotel and printed the pass. Had already paid to check my bag, so stood in the line to drop off my bag, as one does with a "real" airline. Sadly, the kiosks for Frontier were "down," so everyone who was trying to print a boarding pass and was unable to was ALSO in that line. The result was that when I arrived at the agent, the flight was "closed." How can that be when I had a boarding pass? I was told I could be put on a flight the next day and could pay for the process! I was so angry I spent $75 and 50,000 frequent flyer miles on my usual airline to just get home the same day. 50,000 frequent flyer miles would usually have gotten me two round trip tickets.

I purchased insurance when buying my ticket. However, when an emergency arose before flight, they wanted to charge me $99.00 to reschedule. That was why I purchased the insurance. Very disappointed. This company will not get business. BAD.

I officially HATE Frontier! The fees for baggage are insane, seats are extremely uncomfortable and customer service is the WORST! I missed my 10:15 am flight from Philadelphia to Miami because of the incompetent check in staff. Girl at check in at PHL, Shaquay (sp?), had my group of 6 plus 2 other people stand aside for 30 mins only to tell us that we missed our bag check in time. We wouldn't have missed it if we weren't told to stand aside and wait. She looked extremely overwhelmed with such an easy task. We all checked in online, all she had to do was take our luggage and print our boarding passes. She then gave us a 1-800 number to call to attempt to book another flight for an extra $100 fee.

After arriving to luggage check with boarding passes in hand 2 min late, according to 45 min policy, my family with young child was denied flight. I explained to problem was the monorail at Atlanta airport was shut down due to someone setting off fire alarm on train and we were stranded at car rental train platform. I called customer service after receiving no help for supervisor at counter.

Unfortunately I missed my flight with Frontier because I got the days confused. Called Frontier the next day and they simply told me "you did not showed up your tickets are voided." Frontier fail to tell customers that if anything happens and you can't make your flight to call prior to 24 hrs or they will keep your money. Just between June and July I purchased 10 tickets for myself and my family. I have one more flight with them and it will be my last. I was a frequent flyer with Frontier but my relationship with them ends today. My recommendation to anyone planning to use Frontier. Please beware they will keep your money.

Had displeasure to ride 7/25/15 from Austin Texas to Raleigh North Carolina. It took me from 10 AM til 8:35 PM to get home. This was the worse experience on an airline I have ever had. I will never use this airline again and I will tell friend and family the same. No guest services. No complimentary drinks or snacks after making us sit for hour and half on plane and the 30 more minutes on runway. Flight delayed from 10 AM to 11:27 with no prior notice. This flight was 4 hours off for my total trip. This is a poor excuse for a business. My medications were in my luggage so I couldn't take them all day. Couldn't eat cause all you had was junk snacks. We were informed if we got off plane we couldn't return. So that meant I had no food. If anyone reads this DO NOT USE THIS COMPANY!!!!!

My name is Jessie ** and my husband and I had a flight from Atlanta to Las Vegas leaving from the 23rd to the 27th of July 2015. We were to depart on Thu 23rd of July 2015 at 8:40 pm. On the 23rd they caused us to miss our flights because they refused to honor what they informed us about our checked bag. We were told we get one free bag check in as a veteran as well. It is recorded and was told to us 2x. We had to pay an additional $150 to get on the flight the next evening. I called and complained and they issued us 4 $25 vouchers. The next day we were checking on 2 hours early and they still charged us for our bag. We paid it because we did not want to miss this flight. We were then told 10 minutes before take off that the flight was delayed 4 hours. While everyone is upset, we are hanging in there. Everyone is calling "customer service" to complain and get a voucher as well.

Boarded flight from Detroit to Denver, full flight. As soon as everyone was on board, they deplaned us, citing mechanical issues and that there would be a one hour delay. I was immediately concerned because I only had a one hour layover in Denver to catch my connecting flight to Salt Lake City for a family wedding later in the day. After about 45 minutes, our flight status was changed to canceled. We were told by the gate agent that they were "waiting on an email from corporate with a confirmation code" and that we would all be able to use that code to call the airline to get rebooked on other flights to our destinations, even if the flight was on another airline. After waiting another hour or so, we were all handed letters and told that NO, actually, Frontier would NOT be helping us rebook our flights unless we were staying with them. For the record, there were no more flights to Denver or most other destinations that day.

Two terrible flights with Frontier... delays, causing missed connections, causing misplaced luggage, all leading to hours spent waiting in long lines and dealing with less than friendly customer service, to receive zero help or sympathy for numerous inconveniences and no real solution. I strongly discourage potential customers from buying even the cheapest flights, because the projected and guaranteed headache is not worth the low fare. I do not know how this airline is still in business.

Everything the other reviews say is true! Delayed flights, $70 for bags ($40 for carry on and $30 for 1 checked). That's $140 round trip not including the ticket. My fight was only an hour long from Atlanta to Indianapolis. That's a rip off in bag fees alone. They're disorganized. Flight attendants were very rude, only offered water free during the flight.

I was trying to use my frequent flyer miles to rent a car. The process is so convoluted, it leads me to believe the program has been structured specifically to discourage people from redeeming their miles. You have to call to redeem your miles for a rental; you cannot do it online. First, the Frontier website lists a phone number that is 9 digits long instead of 10.

On July 16, 2015 my two kids were flying out of DC for flight that took off at 10:25. My sister took them to the airport and has a timestamp of 9:15 in the morning. There was one agent working the front counter. It was 9:42 by the time my sister was able to check in the kids and they told her no she had to be there 40 minutes prior. My sister explained that she was there on time but was waiting in the long line and showed the lady her ticket. I called customer service. They said they were going to refund me and it would take 2 to 3 business days. When I called back after those business days were up they said they don't have a record of it and I'm out of luck and there's nothing that they can do. Their customer service representatives were rude and the lady hung up after stating, "sorry nothing we can do."

We had booked a round trip flight to Tampa Florida. Leaving Cleveland Hopkins airport, there was a one hour delay. When we arrived at Tampa airport to return to Cleveland, we were notified that our flight that was scheduled for a 9:30 flight was delayed until 5:30. It had changed again with a delay until 6:40 pm. We had no choice but to sit in the airport all day. We were given a $10 breakfast voucher at that time. They had told us to check with Southwest to see if they had openings or try and get a ride to Orlando.

Dropping off my daughter and 3 grandkids for a flight. A sea of people when we arrived at O'Hare. No lines, mass confusion. A few employees moving around, but when asked a question they barked the answer. One said, "Supervisor isn't here yet." Another said, "That's why you are supposed to come 2-3 hours early." (We were that early). Eventually they made their flight, but only minutes before and feeling very shamed.

Short: 1:38 minute delay on an overnight flight. An hour to get my bags that turned out to be lost. Very unhelpful manager. Granted, they had a planeful of people yelling at them. I am still not sure why they are not answering their phones. I will NEVER choose to spend any money on this company again.

Was destined to CO for a funeral. All systems down. Couldn't "check in" via computer because the system was down. When I got to the airport I couldn't check in with the kiosk because the system was down. Couldn't check in on my phone because the system was down. All telling me to see an agent. NO AGENTS ANYWHERE!! So I tried calling customer service. I was informed there was nothing they could do and was out the money. I told them I had purchased the insurance but when I called them they said they could not reimburse me because there was no accident or illness involved. (read the fine print) I will never use this airline and will be more than happy to tell anyone who will listen what a bad experience I had. I fly frequently for work and my staff flies frequently for work. We have never been treated so poorly!! This airline is on my "no fly" list!!

Flew Frontier from Chicago on July 8. We arrived at airport 2.5 hours early. We checked in fine but then were told we had to wait in a ridiculous line to drop off our bags. It took an hour and a half to just to drop off our bags! People were cutting in all over the place and nobody would do anything about it. After dealing with that mess we still had to get through security. We walked on the plane at the time our flight was supposed to leave and almost missed our flight. No communication from employees other than you have to wait. No time to get a coffee or stop at the bathroom. I fly all the time for work and have never seen anything this unorganized.

Frontier airlines is supposed to be an economy airline however, they charge you for everything. (Carry on, checked bags, snacks, seats) if you want more leg room be prepared to shed an additional $50 to $75 for your seat. If your flight is delayed, they do not inform you of why and when your new departure time will be. I experienced this first hand as I traveled from Fort Myers, FL to Cleveland. Oh, my original flight time was 7:50 pm, but we departed at 1:30am. Once we boarded the plane, the captain explained the issue, but it was a little too late as we were all aggravated and tired from waiting. This may have been a one off for this airline as this was the first time I used them.

Trying to book a flight. Cannot do so online or on the phone. Cannot connect with customer service. Does this airline still exist????

Arrived at Atlanta airport flight number 223 from Washington Dulles on 17 July at 4:05 pm, bags still not here at 4:03 pm. This is unacceptable.

So last week I missed my flight because Frontier had 3 employees working on the 4th of July weekend. Hello it's a Holiday!!! They did not want to help us at all. They were RUDE! No money back and they insulted me. I'm sitting in the airport now and a guy just missed his flight and he's a little upset. The lady in customer service was the rudest I've ever seen. She told the guy that she was not going to help him and that he could go somewhere else. The manager was standing right by her and told him to leave. WOW! All I can say is this airline would be closed if it was based off of customer service but they are lucky the tickets are so cheap... LOL lazy manager.

My wife and I were issued two separate Electronic Travel Certificates/Vouchers, ETC/V, by Frontier on March 23, 2015 because Frontier flight F9-1435 skidded and went off the runway with a wheel buried in the ground and one of the engines nearly touching the ground. The flight was canceled. We waited at the airport for several hours. My wife is a dialysis patient and had to go without dialysis for several hours. The ETC/V was issued on Frontier letterhead from Bill Meehan, Chief Operating Officer desk. It clearly says the following: 1. ETC/V is valued up to $400, 2. Travel certificate/voucher will be valid for 12 months from the date of issue.

I had the unfortunate experience of flying your airline today, July 9, 2015. My wife attempting to make a 7:30 flight to Denver, arrived at airport at 6:35 am. Due to extremely slow performance at ticketing, we were not able to make this flight. Ticket agent attempted to get us on the next available flight which was 8:15 am but said that only 1 seat was available. She advised my wife to take that seat and I will get the next available flight (3:20 pm) but also suggested checking at the gate for seat availability and get on standby as there maybe seats available. After paying an additional $75 each for the change in flight, plus checking 2 bags at cost, we proceeded to the gate. There were several people waiting at the original gate and one of the airport wheelchair walkers finally told us that the gate was changed and it was not announced.

Missed my 7:30am flight by 5 minutes, despite getting to airport an hour early and sprinting to the gate. There were at least 8 other people who also missed the flight, including a woman in a wheelchair whose attendant had failed to get her there in time. I've only missed one flight in my life so I didn't get upset and took it as a loss for not arriving earlier to the airport. What bothered me, however, was the lack of concern and competence by attendants as we were all panting at the gate trying to regroup and figure out next steps.

My wife and I were praising Frontier to all our friends having tried them on a visit to our daughter in Jacksonville. Flying out of the small Mercer County airport and into another tiny airport, St Augustine FL seemed to be a good option. Door to door in 3 hours! Who could beat that for a weekend getaway visit? Even when they delayed our outbound by an hour (due to crew hours) we received an email notice that we were given a $30 refund for each ticket for the delay. Nine months later is a very different story.

Flight scheduled to leave at 7:45 pm. Delayed until 11:45, then 12:29. Will miss connecting flight in Denver, but frontier assured me I will arrive 24 hours later than planned at my destination. Would not refund the money for the ticket so I could book on another airline. Also, even knowing the flights was significantly delayed and many people would miss connecting flights, they did not open their customer service deal until two hours before scheduled departure.

I am a spouse of an active duty military member. We are getting stationed in England for 3 years and have been visiting family in Texas. Frontier charged me $70 in bags fees. I told the lady that my husband is Active duty military and she said it doesn't matter unless he's here. So I paid $222.10 for ONE WAY ticket from Austin to Denver which is a 2 hr 8 min flight. Frontier is totally out of control! And I guess they don't support military families.

Departure on 07-11-15 8:10 am. From ATL to Cincinnati. At gate through security 6:50 a. Flight delayed to 10:00 a departure. Then 12:10 p. Then 12:30 p. Then 1:00 p. Then 1:30 p. Then 2:30 p. Then 3:10 p. Don't care how cheap the flight. Never fly this airline. Global traveler for thirty years. Two bookings with Frontier has to switch airlines and pay money once and this time had to drive because Frontier cannot route, reroute or accurately communicate what is happening.

If you don't need to be there and you can handle shoddy customer service - sure. If you can tolerate frustration well and cancellations without contingency plans then this is your airline. If you don't mind talking to supervisors who repeatedly offer you flights after you need to be someplace then sure. My daughter needed to be back in Minneapolis and the flight was canceled last minute. They got a piece of paper with a phone number to call and when she tried to get her flight re-scheduled they were of no help at all.

So my daughter was flying to Orlando to visit my dad when the day before her flight I was called that he was rushed to the hospital and was going to have heart surgery. I called Frontier Airlines and explained to the gentleman that I was going to need to change my daughter's flight due to my dad going to the hospital and no one being there to take care of my daughter. I wanted to change the flight to the following week so my dad could be out of the hospital. He suggested that I get a letter from my dad's doctor and say that my daughter could not fly out the day that she was due to my dad being in the hospital for heart surgery and that I needed to have the Doctor sign the letter and also put my daughter name and confirmation number as well as my dad. So we got the letter and the hospital faxed the letter and I waited for the 4 hours for processing.

I had a flight from Dulles international to Miami international ved at 6:15am on July 10th 2015. I was in line at 5am sharp. Only one person was working (who later claimed to be the manager when people started asking) and only one of the six self-serve booths actually functioned but only enough to prompt you to go to a service adviser. One single person processing an entire flight worth of people was obviously not enough. Eventually the manager started asking customers to omit checking in their luggage and to just take it onboard with them (they ran). Me and another lady were unfortunate enough to have been told we weren't going to make the flight. I was very upset and the manager at the desk wanted nothing to do with it. He refused to offer any further help and handed me a customer feedback card. But only after refusing a refund as they could only give me a credit within their airlines (next available flight was 24 hours later).

Separated wife and kids, wife told to shut up, sit down. When checking in at Tampa Airport, we got un-checked from our seats that we had paid for and then told that it would be fine and they would find us seats that we're together. I didn't get to sit with my family on a connecting flight to Cleveland, and my wife was separated from our 5 year old.

Nothing really happened but I felt that this was a forum to express my total displeasure with this airline. I probably flew Frontier at least 50 plus times in the past. I haven't flown in the past 6 years and so it was such a shock to see how much Frontier has fallen. My flight to Las Vegas from Denver just before the 4th of July was a rude awakening. To start off with, to pay for a carry-on luggage ($30) was ludicrous. Then to have to pay for seating assignment ($15 to $50) is just outrageous. On top of that, having to pay for a soda and snack ($3.99) was another WTF moment. I thought it was comical when the flight attendant came by with the drink cart and asked everyone if they would like to have some complimentary water! Not in a bottle but in a small plastic cup.

Luggage was lost, customer service told me and I quote 'if you don't let me transfer you to baggage voicemail, we can just leave your luggage lost.' 2 hours 15 minutes later I was told once luggage is checked we have no way of tracking it. The only offer to 'make it right' was for a $25 voucher for a future flight. Needless to say I will not fly with Frontier even if they are giving flights away for free.

I got to Dulles Airport at 6:20 am to fly back to Chicago. Once in line I noticed that the flight I was taking was delayed from 9:00am to 7:49pm. Being I do TV News I had to get back to Chicago for a TV taping. Once I waited for 2.5 hours the Counter help gave me a phone number to call to rectify my problem 801-401-9000. NO ONE WAS THERE BECAUSE THEY DIDN'T OPEN TILL 7am MOUNTAIN TIME. It was 7AM East Coast time and I had to wait 3 more hours. I then had to go back in line just to tell the counter help that the number they gave me didn't help. In fact all 4 numbers they gave me just disconnected my call. No one was able to help me. I had to take a cab to Reagan Airport then book a flight on American. Total cost: $465.00 one way! I’m pissed! Once I got back home I tried and tried to get ahold of Frontier and had no luck.

My wife and I were supposed to fly from Denver to Austin. We checked in 45 minutes before flight and we got to the gate 10 minutes before departure because of the busy long weekend. Agent and supervisor at the gate said the gate closed already and they cannot allow us in. We had no freaking idea why because the flight was standing right in front of the gate. I called up customer service and the agent had me speak to the Supervisor. I explained my situation and she said she submitted full refund request to customer relation and that I would hear from them 24/48 hours. Since I didn't hear back from them, I followed up with the Frontier customer relations after 2 days and representative said that's a misleading information and they cannot refund my money. This is ridiculous. Why would supervisor lie to the customer? - Very dissatisfied! Please be aware of it if you are flying with Frontier.

On the way to the airport, I had an accident and had to be in the emergency room all day. Later that evening, I called to reschedule my flight for the next day. They said I had to pay over $300 for the change, PLUS I had to repay my baggage fees. They also said that if I faxed proof that I was in the ER, that they would refund $75. Of course, I faxed the proof, waited, and got nothing. I inquired with customer service twice about the refund, and first was told it was being looked into, the second time, I received an email that said... "I apologize for the miscommunication that happened between you and the previous agents. With respect, the change fee is non-refundable. Once submitted, it is irreversible. Therefore, we are not able to honor your refund request." Next, they said this "I'm sorry you're not happy with our resolution. It's important we are consistent with our policies in order to be fair to all our customers."

Do not fall for the scam of purchasing a Frontier Credit Card ($69) and receiving 50,000 "free" miles. In March my wife used those points and an additional 7,000 that we acquired through purchases to secure 2 seats on a Frontier flight from Philadelphia to Chicago for this coming Friday, July 10. We also bought an additional ticket for our daughter. We received a Trip Confirmation Number showing that 57,000 miles had been redeemed from my wife's account along with an "approval" number (**). When we became concerned that we had not received an itinerary or etickets my wife called Frontier's toll-free number. We then entered "SUPERVISOR HELL." The first customer no-service representative, who spoke with a thick and impenetrable accent, told my wife that the flight had been cancelled.

On June 21, 2015, arrived at the Sky Harbor International Airport located in Phoenix, Arizona. Upon my arrival at the Frontier Airlines ticket counter at 3:30 a.m., Flight 748 from Phoenix to Denver schedule time of departure was 5:00 a.m., I was notified that the flight was cancelled due to mechanical problems and the next flight to Denver was scheduled for 5:00 p.m. Received a letter from the Frontier ticket counter, stating, "If you prefer to purchase a ticket on another airline so as to complete your travel, when accompanied by this letter, Frontier will reimburse the cost of that ticket, up to $400, minus any refunds that you have received."

I flew Frontier Airlines from Denver to Philadelphia, via Minneapolis - St. Paul on 26 June 2015 for a week at the beach in Delaware. I did lodge a complaint online, but the 800 character limitation is woefully inadequate to explain my experience. I was on flight 326 with a departure time of 0609 on 26 June 2015. I got to the airport about 70 minutes before departure. I checked in at the counter, got my boarding pass and walked over the bridge to Terminal A. I had time to get a coffee and Danish before boarding. The flight itself was uneventful. The problems began when my bag never got there (There was also a couple flying with an infant, their infant car seat never arrived).

On June 25, 2015 my flight was due to leave ATL at 2145. Another flight was struck by lightning landed in ATL and was rerouted on our flight. We were told the flight was delayed 2 hours. The gate agent advised no compensation would be given until after a 4 hour delay. We were then told she was trying to get authorization to use a plane parked at D1. We were then advised that our flight crew was over their hours and were told to go to the hotel. Our flight was rescheduled until 0830 6/26/15. We were notified at 0845 the flight was again delayed until 0930. At 1000 we were told we were waiting on our plane to land.

Charged online for bags and again at their airport. When I try to resolve it, their 800 # is busy all morning. Their baggage pricing and seat payment policy is absurd.

On Thursday July 2nd, my wife and I had driven all the way to the airport based upon the reservations we had previously purchased with the above airline. We had checked in the night prior and had pre-paid for our luggage. Upon attempting to check our luggage, we were advised that we were within "45" minutes to flight and was precluded from proceeding. The rep seemed to delay a bit, and failed to check all other possibilities before causing us to become stranded for the weekend. In advocating our dilemma online through facebook, one rep indicated that he would be issuing us a "partial credit" and that our request for full reimbursement was "denied". Wherefore, a full credit is hereby being demanded, along with concessions for our mileage to and from the Airport, and parking. This complaint is in addition to a BBB complaint, and DOT Complaint also filed simultaneously.

WORST AIRLINE EVER!! Lost our baggage on a straight thru flight from LGA to MIA, had no idea where it was and didn't want to pay for purchasing new items until they found it. I was told there was nothing they could do!! Ruined our entire vacation!!

I was charged for a fee for a bag at one airport and not the other... Also the gate agent in New Orleans allowed some to not pay. Airline personnel in New Orleans was extremely rude (Agent #**). Due to inconsistency... And an overwhelming fees for just about everything! Horrible.

Just was informed halfway to the airport, my flight from Phoenix to Denver was delayed by FIVE HOURS. I called their HORRIBLE Customer Service Dept. who offered a "free meal voucher" for having to re-book lodging, ground transportation and missing a very special event. Don't even try to reach their corporate office, they don't answer. Now my four year old nephew will be up till 1 am because "the plane is broken."

I have been flying with Frontier for last two years in Chicago-Washington DC sector. I am always travelling with a small bag and never had any problem in past. During my last round trip from O'Hare to IAD airport, the trip went off nicely. But while returning from IAD at departure counter, the lady told me to pay for hand baggage. She was extremely reluctant to talk to me despite my protest and simply directed me to the payment counter wherein I was charged $60.00 for one and only one handbag. I was upset and frustrated about the way Frontier ripped off money from passenger. I am quite upset about Frontier's recent attitude and approach to business and like to ventilate my grievances through this channel as there is no way to lodge my complaint to the authority.

I am scheduled for a flight to Las Vegas in 11 days for me and my husband's anniversary. However, after reading all the horrible things about Frontier, I am deathly terrified to even go on my vacation. I am here to let it be known Frontier, your bad reviews are turning customers away. I might even go as far as purchasing new flights for my vacation just to avoid the hassle and drama AND my bank account from being drained this airline seems to be known for. The cost of all your fee's are insane, not to mention I did purchase my tickets before the fee for seating went into place. I already feel scammed. I will update after my trip, but let it be known... I am already unhappy and regretting to fly with Frontier.

Frontier is OK, especially considering the price. The seats weren't too bad and the food prices on the plane are relatively low. You will have to pay for EVERYTHING but I pack extremely light so I can manage a 3 day without a carry-on. Now for the bad: depending on where you are located the attendants are so rude and unhelpful even if you're asking a run of the mill question. Also IMPORTANT, they WILL LEAVE early. Even if you checked in at the desk. I checked in more than an hour early. I have no clue why but they have some "policy" that they can leave 10 minutes earlier than what's printed on the ticket. RIDICULOUS really. I missed my flight because they left 10 min. early, I checked in at the desk an hour prior, grabbed food and arrived with 9 min. to spare, too bad the plane already left.

This is the absolute worst airline I've ever flown. I took two suitcases with me, one to check in and one as carry on. The guy at the ticketing counter was supposed to put that I had a carry on on my ticket. Because of his mistake, I was forced to pay another $35.00 and check my carry on luggage at the gate. It's going on day 2 and I still don't have my bag & no one knows where it is. Frontier does not scan your luggage when taken on and off planes, so they have no way to track your bag. On top of that no one answers when you call.

I am 14 years old. I just graduate from middle school going to high school. My mom decide to give me a graduation trip to visit my aunt in Atlanta. Our flight was June 18 at 9:45 pm. My mom took the day off work and called in sick because she had no vacation days left. She work from 2:30 to 11:00. When we got to the airport at 8 o'clock pm, someone told us that the flight was delayed. Not sure what time they're leaving so we went to the counter to found out what was happening. The lady told us the flight is going to leave at 4 in the morning. My mom was so mad, we had no money or snacks food or drink. I had $20 that my grandma gave me so I decided to buy juice and snack with the $20.

I booked myself and my girlfriend flight on Frontier.com from Las Vegas to Denver Colorado, departing 6:20 AM. I know for a fact that through the entire process I saw the the 6:20 AM flight that I specifically chose RATHER THAN a 10:00 PM flight. I entered my credit card info, finalized the 6:20 flight and then landed on the page telling me I'd receive a confirmation email. The confirmation email sat in my inbox for a couple days as my unread emails show first, that way when I get to the airport I don't have trouble finding anything I'd need. I arrived at McCarran airport at 4:00 AM, printed out my boarding pass, and I see that the flight I'm on departs at 10:00 PM. Confused, I check the email and see that the email I received also says 10:00 PM. I did not authorize a charge on my card for the 10:00 PM flight from Las Vegas to Denver, I only authorized the flight departing 6:20 AM and did not receive the flight I paid for.

I got early, I entered into the airplane and I put my backpack in the compartment. The flight attendant once it got full took my backpack and made me flight with it between my legs. Notice the space between chairs, first time I see this distance between seats. The worst treatment. They charged me more.. After that the whole experience was horrible.

I have never been so dissatisfied with any company in my life until I used Frontier Airlines. We were 2 minutes late and they would not let us board the plane. They used some excuse that the system locks up and not let them take any more passengers. On the ticket it states be at the airport 45 mins before departure. We were there @ the desk 42 mins before departure. Unfortunately when we were returning the rental car we could not find a attendant to check us out so it made us 2 mins late. We had already had a hard weekend dealing with the death of a family member. Anyways as I was speaking with the young lady @ the front desk with her rude self she had

I had the 6:15 flight out of Atlanta. We boarded on time. Then they tell us that the plane was hit by lightning the night before and they need to fix it. They make us change planes and we are all buckled in. Now they are us that we have a flat tire and have to change it. 3 hours later we take off. Then the return flight 2-hours late due to backed up conditions somewhere else and need to change crew. The airlines around us at the gate seem to be leaving on time. Will never fly them again.

I submitted a claim to Frontier for clothing that was in a suitcase they lost. Some of the clothing still had tags on it from shopping I had done 2 weeks before my trip. They sent me a check today for $270. I was told that if I had receipts, not just my credit card statement, I could have gotten more. When I called about it, their rep told me that her and her husband always save receipts so basically it was my fault. Who is the victim in this? I just want my clothing. Frontier went from being my favorite airline to least. The worst part there is no recourse and no accountability. They can do what they want to me the victim and I am then victimized again from them. SO ANGRY!!!

I was Summit for 5 years and they did not update the SLC board with the delay. And when I complained they said I was a flight risk and would not allow me to board.

Dec 5th - FLL to CLE flight cancelled. I can deal with a cancelled flight but this was beyond ridiculous. Dec 5th afternoon flight... delay an hour, then 2, then 3, then... cancelled flight after 10pm after all flights had left. Gate agent said the crew had "timed out" at 8pm (been on the clock for 12 hours), so they could have told us 2 hours earlier. Told us to come back to the airport at 6am. Gave us an 800 # to call for a hotel and agreed to pay $150. The 800 # said that they had no rooms available and you are on your own to find one. Came back to the airport on Saturday at 6am just like Frontier told me to do. Ticket counter agent said flight is leaving at 12pm. The crew could not fly until X # of hours off of the clock for rest, which Frontier SHOULD have told us Friday night!!! So, we sat around the airport for 6 hours waiting for our flight, which, of course, was delayed again until after 3pm or 24 HOURS after we were supposed to fly.

I flew with Frontier Airline before and did not know that the airline has changed so much. Frontier Airline is no longer about customer service anymore. They will charge you more and more for each little thing. You might think that you get a bargain for the ticket price, but it is not. Just to book your seat, you will have to pay extra amount. You also has to pay for your carry-on with only exception if it is a laptop or purse. I just flew with them on 6-14-2015. I checked in and paid online for two luggage but at the last minute, I only needed one bag. The employee at the airport told me to contact Frontier Airline for the refund of the bag that I paid but did not check in. Frontier Airline refused to refund and stated that it is non-refundable.

This is a bottom rung airlines that you should avoid at all cost. Do not be deceived by their low-cost offers. They charge for a carry-on bag and even a seat assignment. I showed up at the gate in RDU today at 4:20 pm for a 5:10 pm flight to find that the flight had been delayed until 6:14 pm. So I made absolutely sure by verifying three times with the gate representative that the flight was delayed and I would have time for dinner and three times I was assured that the flight was delayed. When I returned to the game at 5:40 pm I found that the flight had departed and there was no one at the gate.

Attempted to re-board my flight after a Denver stop and was refused entry back to the same seat I was on prior with my new boarding pass in hand. They slammed the jetway door shut while deciding who to bump. My wife and three kids were on the plane and scared they were leaving without me. When I asked the gate attendant for her ID number, she refused and concealed her badge. I attempted to take a photograph to document the situation and the attendant lunged at me and tried to grab my phone. Had I not retreated, I would have been assaulted without a doubt.

Packed gate areas in both destination and arrival airports, gate agents that are mildly friendly, HIGH FEEs when you buy a ticket, dirty planes, LATE, LATE, and LATE for both legs of this trip. Food left on seat from prior guest, and dirty floor area by my seat. DISGUSTING! Food and drinks are for purchase. Avoid this airline at all costs. They will likely be late to their own bankruptcy court.

I called Frontier to change my departure due to a sudden death in my immediate family. I had to fax a letter from the funeral home but was given the wrong fax number that was busy for 5 straight hours. I called customer service twice in 5 hours and they never received fax to the NEW fax number I was given. Last night of vaca and couldn't print out boarding pass because I was no longer on that reservation. I called and was told I had to buy a new ticket even though I had a receipt showing a seat was paid for. Had to cancel dinner reservations with a friend I hadn't seen in 5 years to go to airport. Had to also use gas, time, pay tolls only to be told the Frontier supervisor at the airport could not compensate me in any way. They aren't authorized to do so. They told me I had to call customer service who wanted to give me a 25 voucher!

Used to be my preferred airline. Will never use for business again... Late plane by one hour and now stuck on tarmac, waiting for another late Frontier plane to take off.

2015 flight, Thursday, 18-hour flight, F91140 7:05 pm until 11:30 pm waiting WITHOUT AIR CONDITIONING in the airport waiting room, then spent inside the plane until 12:30 pm was that they canceled the flight and did not explain why they canceled. That was disrespectful. This is the worst airlines. It looked like it was in Cuba under communism. Then monitored others return flights NY MIA and continued late.

We spent 14 trying to get home from Orlando Florida on the 20th June. We were removed from the Plane two different times. Our original arrival was 6:20 PM. We finally got home at 2:00 Am in the morning. Very rude and unexperienced people working behind the counters. They charge for every little thing. They are the worst airline I have ever been on. I will never fly on that joke of a company again.

I used to love Frontier Airlines because they weren't super-expensive and every plane had comfortable seats and TV's. Over the years, Frontier has made some big changes for the worst. The seats are now rock hard and really uncomfortable, you have to pay for drinks, there are no TV's, and the tray tables aren't even big enough to hold a normal-size laptop. This is the worst experience I have ever had flying. I used to only use Frontier but after this experience I am definitely going to avoid this airline at all costs!!

After numerous delays and being lied to for approx 9 hours by rude employees, our flight to Denver from Orlando was cancelled. It is now almost 3 am and I am still waiting on a bus to be taken to a hotel that was promised by Frontier at 12 am. We had heard numerous excuses from, weather, FAA rules, crew shortage, to finally plane malfunction. They even called the Orlando police on us after notifying us of the cancellation and people got upset. It was hilarious that the police sided with the passengers. Evidently they are routinely called to the airport and it is ALWAYS about Frontier.

We had planned a trip to Louisiana and had made it to New Orleans just fine. The seats not comfortable at all, but it was okay for such a cheap flight. The flight home was probably one of the worst experiences I have ever had. We were flying from Nola to Salt Lake City, with a layover in Denver. Our whole family was there, and my brother had scheduled with Southwest Airlines rather than Frontier. When he checked in, they had let him know that his flight was delayed, and that he would be missing the flight to Salt Lake City. They let him on the next plane going to Salt Lake City, which was only five hours later. When we checked in with Frontier, we asked if our flight had been delayed at all.

This is the worst airlines. You have to be at the line 2 hrs before your flight unless the gate will be close. Pls. advice to everyone, don't use frontier. It's not worth it. They have fees that you'll not be inform of. I wish I never book this flight. Missed the check in gate just 2 mins, and I have to pay 75 dollars to rebook for the next day. The charge for baggage and sit.

We got an e-mail at 12:35 A.M. saying our 6:30 flight to Ft Lauderdale was canceled and to call this number. When you called the number it said the flight was still on schedule so we continued to drive finding out it was canceled. We were on our way to a family reunion so we could spend time with my father who has brain cancer. The next flight was 5 days later because the rest were all booked. We would get a full reimbursement but our new flights were twice the amount since we booked last minute on another airlines. I understand planes get mechanical problems but have a back up plan the same day (not 5 days later) or give customers the price difference to pay for another flight for the huge inconvenience. I can't say all the changes that had to be made! Poor communication and you can't get a person on the phone to help you.

Need to get from point A to point B while flying Frontier Airlines? Your Frontier Flight will be delayed. Clear Sunny skies from coast to coast? Your Frontier flight will be delayed. Planes running perfectly with zero mechanical issues? Your Frontier Flight will be delayed. Absolutely no reason for your Frontier Flight to be delayed? Trust me your Frontier Flight will be delayed. What seems like a cheap flight will quickly turn into an above average priced flight after Frontier Airlines nickels and dimes the living hell out of you while unapologetically making you late to the things that matter to you. My company has officially blacklisted Frontier.

Never trust these clowns with your credit card. They charged my card over $900 bucks for a flight they quoted at $566. They work hard to suck real bad... Customer Support hates their customers and they basically take pride in telling their customers they're screwed basically.

My sister, Brother, Sister-in-law, and I were almost flying from Atlanta to New York. We were there before their "cut off" time. However, we were given wrong information to be in the wrong line and by the time we were ready to check in our baggage, the Lady in the front desk told us that we missed the flight. I was so shocked and angry because it was not our fault. The Lady was very rude and was not willing to resolve the situation. Instead, she gave us a number for customer service and stated "I don't know anything ma'am, you have to call this number and rebook your flight". Later, I found out that her name was ** and she refused to give me her last name.

I booked a flight with Frontier Airlines because I had a family emergency and tight with finances. After I booked the flight I saw all these horrible reviews and started to freak out thinking, OMG I'm totally screwed. I've got 3 days to settle some issues in Jersey and this flight might get canceled, my luggage might get lost. Well, I said a prayer, crossed my fingers and arrived at the airport on Saturday morning. The check in line was long but it flowed easily. Got to the gate, we boarded on time, arrived in Jersey early and it's a no frills airline but it got me to where I needed to go without a problem and I got back home without a problem. I didn't encounter any rude staff, my luggage was fine, the flight was smooth. I can't complain, it was a decent flight for the money I paid and I would gladly book another flight with Frontier again anytime I need to go to Jersey. The airport may be an hour away from my hometown but it's worth the drive.

First the plane needed a mechanical part, could not get it that day then cancelled. Shipped us to hotel till early morning without much sleep, service at airport was very poor, lost some boarding passes, poor wheelchair service, did not explain things well at all. Finally got a flight at early morning June 15. The Cleveland service was better, will not fly Frontier again.

My son and I were traveling from Philadelphia to Denver with a stop in Houston on Saturday June 6th. We completed the segment from Philadelphia to Houston. That same plane was scheduled to complete our second segment to Denver but that plane was then used to fly passengers back to Philadelphia and another plane was on its way but when that plane landed it blew a tire so the flight that evening was canceled. NO COMPENSATION FOR HOTEL WAS OFFERED! Flight was rescheduled for the following morning at 9am. Next morning plane was still not repaired and that flight was canceled. We were told the next available flight was Tuesday June 9th in the evening. I rented a car and drove 1,000 miles home. This canceled flight cost me more than $500 which I feel Frontier Airlines should refund.

Both segments of round trip non stop flight were 3+ hours delayed. The airlines failed to advise consumer or explain why the delays. It was just take it or leave it. This airline is expensive so one would and should not have delays. The planes are so old and have such poor interiors that it is scary and at best very uncomfortable. The attendants try but passengers are so upset at being 3 hours late for takeoff, it's impossible for them to make it better.

My wife and I booked a trip to Cancun for my 30th birthday. Our flight was set to leave at around 6am and we would be in CANCUN by 10am. We get to the airport at 3:00am after getting up at 1am so we could get our car parked and get a shuttle. Once arriving there were a few other people there as well and we notice our flight has been delayed until 9:30 - a 3 hour delay. Finally a Frontier rep comes up and says our flight has been delayed because the pilots needed extra rest... She openly stated she found out about 1am that morning. Why couldn't they if warned us then by email or a call. So thanks to the pilots needing extra rest we didn't land in Cancun til almost 1pm and ruined half of our first day. Not to mention the first day was the only day it didn't rain in Cancun.

I am extremely irate. I missed the cut off for boarding my flight by 5 minutes! I was not allowed to board. Once I called and spoke with a rep at Frontier, I was told that I could book another flight for two days later for the same time but I needed to pay $75. I called back to pay and rebook and the second rep advised that I could not book since it was 2 hours after my original departure time. When I spoke with the first rep, it was already 2 hours past the time and he advised that I could rebook. After speaking to the supervisor, **, I asked for the call to be escalated again.

This was my first experience flying with Frontier Airlines and I will never fly Frontier Airlines again. As a 100 percent disabled, combat wounded Vietnam veteran, I was treated worse than when I returned from three years in Vietnam and after thirty years of active duty service in the U.S. Army Special Forces. Even though I am a 100% disabled veteran, I had to pay extra for Classic Plus service just to make sure I would be seated with my wife as my caregiver. We stood in the Classic Plus line, yet they were taking all passengers to include standard coach passengers. Absolutely no priority during check in even though we paid for it. This happened in Las Vegas as well as Atlanta. I was told (Frontier call center) that there was no handicap sitting and if I didn't upgrade to Classic Plus we would more than likely be separated and seated anywhere in the airplane. Really! No handicap seating?

WORST AIRLINE EVER!! Do yourself a favor and pay a little more to fly with a real airline!! Sure you might save a dollar or two but your flight will most likely be pushed out from its original departure time, your flight will be cancelled with no replacement flight, and you will deal with some of the worst customer service agents on the planet. This airline use to great but in the last 2 years they have failed at every turn. I have flown them numerous time in the last 2 years so my frustration is not because of 1 horrible experience but because of many. Why would I continue to fly a horrible airline you ask? I unfortunately had them as my preferred corporate airline and had a Frontier credit card.

BEWARE! I paid bag fees in advance for both legs of a trip for two minors. When they checked in to fly home they were informed bags were not paid. I checked the receipt there was a "credit shell" for $40.00. Paid again online, only to find out I will never see this money. Frontier told me I can only use it for a future flight within the next year. Not gonna happen.

Missed gate call by less than three minutes. Spoke to another customer who was in front of me by one minute. He was told by an alleged supervisor that the 45 minute check in rule is no longer followed. Hence, we should not have been prevented from proceeding. We were all charged an extra $75 to change our tickets. I can understand that. The greatest complaint I have is with their counter help. The woman saw five of us standing there, and she was very rude with a very poor attitude. She walked by each of us with something akin to a snarl, holding a piece of paper up in front of us with no other explanation, other than to call the number on the paper and change our tickets. "You have 24 hours to do this," she said, and then she disappeared around the corner and was not seen again. No other help was offered.

My girls fly to AZ every summer for the past 5 years & normally we book through Southwest but decided to fly out of Frontier this time. Everything about the pricing is a trick so read ALL fine print. $200 extra for Unaccompanied Minor fee plus $30 for their 1 bag. Customer service on 3 occasion told us the fee to Phoenix would be waived however claimed they were unable to provide email showing proof of their claim and that it would be noted in the system. False. Everything they said about the Unaccompanied Minor fees to us about being waived was false.

I'm 14 years old and I live in New Mexico. I go to Chicago every year, and this was my first experience with Frontier Airlines. As I have stated, I am 14 years old so I am a minor. My family had prepared my tickets online which came up to 350$.. That's an excellent airfare!! Little did I know this is how this company sucks you in..