Frontier Airlines Reviews

At this point I had enough. I went and asked for supervisor and young girl Lauren was standing at gate-- very rude and non-helpful. She tells me "supervisor should come around." I asked "what do you mean? I'm requesting to speak to her." She said "well at some point she will do a round." Really. So hour passes and no one shows up. I locate the office of supervisor and she informs me she can't be bothered so I say "well I would like a refund." She snatches my boarding passes and say "fine. You will not be getting on this flight." I asked to speak to her boss. She said no one was higher than her. Come on.

She walks out her office and throws my tickets and a refund slip at me and starts to walk away. I was like "you can't leave me and my kids stranded. She said "yes I can" and walks away. I go to baggage claim and 2 wonderful employees in front of baggage 3 help me get my bags and call her boss who said nothing they can do. So me and my 2 crying kids are stranded in Denver and had to find a new flight out to LAX. Never ever fly Frontier Airlines. They say they're cheap but by time you give 35 online or 60 at gate to check bag and 50 to pick seat that reclined or pick a seat period and pay 15 for a soda and chips you end up paying a lot more. And don't forget the very long layovers. Their hub is in Denver so I believe they leave you here forever just so they can make you spend even more money on drinks and food.

I was told by the staff in Vegas that they had 5 days to locate my luggage and if it wasn't found the corporate office would contact me with more details concerning my claim. I waited until day 6 and not one word from anyone, so I made the phone call to Denver and was then assigned to an agent. She then emailed the required paperwork to be filled out (I was then told to call her back with any question/concerns) and while filling out the paperwork I stumbled across a few things that I had questions about. Not to mention that the paperwork had to be notarized and had to have full details about each item that was in my luggage (item, qty, color, material, brand label, store name, size, gender, purchase date, price), but still no returned call from my assigned agent.

Finally this morning (7/5/16) I get to speak to someone to only get disappointed again and was told that they had until 7/24/16 to find my luggage or reimburse me for my items, but was originally told that on day 6 they would start the process. I have been given the run around ever since my luggage have been missing. I wouldn't recommend this airline to anyone and I wouldn't use their services not even for free. I forgot to mention that when we were getting ready to leave from Vegas 4 other people were there complaining about their lost luggage as well.

Because the flight was canceled, there were many people that were stranded at the airport with nothing to do on the Friday of the holiday weekend. Frontier did nothing to accommodate these passengers. No hotel, no refunds, nothing. Because Frontier is such a small airline, they have no interline relationships with other carriers and cannot find other flights with Delta, Jet Blue etc. If your flight is canceled, it is up to you to do the footwork and find a replacement. Speaking of them being such a small and inept airline, remember how I said everyone else was able to get out with delays? This is because, according to Frontier's Customer Escalation Department, Frontier flies smaller planes that are not on par with the other carriers. Their planes cannot fly in the type of weather that the others can despite the fact the others had the all clear from Air Traffic Control and the FAA to fly.

The rebooking process is a mess. You have to call in exactly when someone else has canceled in order to get a seat on the next actual available flight. My flight was canceled on July 1. I was put on a July 3 flight. Another friend of mine was put on a July 2 flight however... he was originally on a July 3 flight. It makes no sense, but because he called in, he was granted the seat. They don't have a system in place to say "people from July 1 need to be moved to this flight in case a seat opens." Overall, I definitely will not be flying Frontier ever again. They've already gone through one bankruptcy and now I know why. They'll be gone in a few years.

Now I have to start looking for another flight and now it's going to cost me more... Can you please communicate with them my order #** and ask them to leave the reservation that I had make or for them to find me another flights but they're expensive. Because I already paid them... If start looking for tickets now is going to cost me more because the dates are getting close. I'm sending you the original reservation but I also have the 2 or 3 email from Frontier to change flight time.

Moreover, the seats were so uncomfortable. Tray table tiny. No reclining. No snack or beverage. Lights overhead did not rotate. Staff who took my bags and charged my credit card $90 for 2 carry-ons was rude. Worst flying experience ever!! Next time I am paying $50 more for another airline and avoiding this hassle of paying for a seat and a carry-on bag!!

Fast forward to my return home trip, I downloaded the Frontier app thinking it would save me time. It didn't work. Then to top it all off... the same bag I stored underneath my seat on the departing flight, I now had to pay $45 on my return flight. Not to mention the smug attitude from the counter person. What a ripoff! It's not the $45 it's the principle. So Frontier has made sure that I nor my wife or kids will never fly their airline again! The discount isn't worth the extremely poor service. I am making it my mission to make sure everyone I know never flies this airline. Sometimes you get what you pay for and sometimes you don't even get that.

Finally the agents come to the boarding gate. THE SAME THREE that were at the ticket counter. We were wondering if they were going to have to load the plane and fly it. This is unacceptable service. There were many, many pissed off people at that flight. One who had approved a companion's carry on tried to weasel money out of her at the boarding gate. She raised hell and the woman who had approved it was standing RIGHT THERE and let her onto the plane, but not before embarrassing her in front of all the other passengers. UNACCEPTABLE. The plane then sits for an hour, not altogether Frontier's fault. The flight "attendants" and I use the term loosely, are surly, loud, and discourteous to passengers. One got mad at me for not wanting to give up the window seat I chose a MONTH AGO. Oh yeah? Well ** you, pal.

On the way from Orlando back to PHL service was a little better because there were more agents, however, the flight "attendants" were even more rude than the previous flight. Absolutely loud, standing in front of the plane carrying on, not giving a ** about anybody but themselves. Worse service EVER. Will never EVER fly Frontier again, and have already plastered this all over my social media pages, as well as my blog. Bye Frontier. Never another penny of my money, and if you were wise, you would RUN NOT WALK away from this sham of an airline. Yeah they're cheap but you get what you pay for.

First of all I don't want to pay for not even a half a glass of water $10 and second of all, I didn't felt comfortable someone else paying for me, which I thank him very much... so I went to the bathroom, and I drink water from there. On the way out, I saw the flight attendant and I told her (jokingly) "Finally I've found water in the bathroom" and her reply was "I hope you enjoy it..." The flight attendants was rude. On the safety procedures, the flight attendant told an old lady to shut up talking. Sussssh. Now Frontier Airlines may have cheap tickets but, my baggage check it cost me twice as the ticket, plus by the gate they announce that for the carry-ons which was oversized there will be fee, so I saw some people paying, from $50-200 for carry-ons, so watch out. With Frontier you may get a ticket for $35-50, but baggage fees and carry on fees it can be fetch up to $200-or even $300.

On May 28 I flew in with Delta. They are day with night (difference). Delta crew was so polite, plus they offer you a drink and some kind of snacks. Now the other thing what happened on TSA section in MCI, (due to car accident my right forearm is prosthetic, and my left arm has lot metal implanted inside the arm, always when I flight I inform the TSA officers before I go thru the check in so they can check me on the side, because I can't raise my arms), so I told the TSA officer about my situation, and he told “Go. Why you telling me. Go over there” then he kept talking to another guy, which the whole time I was there he kept talking with his buddy, and he was doing nothing... In one point I heard him saying to his coworker, "Why the hell he telling me that for. WHAT THE ** HE WANTS ME TO DO. I CAN WIND HIS ARM UP AND DOWN ALL DAY LONG AND THEN I CAN STICK IT UP IN HIS **."

At that moment I look back at him and I smile, but I didn't want to start anything. Because my accent (I'm Greek and the way I look) they treated me like a freak, they single me out, and they kept telling me "Don't move. Stay there. Don't touch anything." Those TSA officers they look all of them in their 20s. The one was asking to the other what they should do with me. I felt like I was some kind of freak, experiment object for them. They was training on me, and they was nasty as hell. They are not professionals at all. You believe it or not the one guy, he told me (I am sure that he is some stupid drop out who couldn't find any other job and TSA from what I can tell they hire all the drop outs and people who can’t find a jobs), he actually ask me if I can take out my implant metal from my arm so he can see it... that guy was a MORON!!!

Those kids because they work for TSA they think they are powerful and they can do anything they want and anything they feel like it with people. From what I saw MCI INTERNATIONAL AIRPORT HAVE SOME SERIOUS RACIST PEOPLE. They shouldn't been working in places and positions like that. Of course I report the whole incident to TSA complaint department, CIVIL RIGHTS department and to the governments office. After all I think they never saw people with prosthetic arms in that airport. TSA OF MCI you are all morons... which I got responses from all those government offices. That guy which he is a drop out MORON the only job who fits him is a greeter in a Walmart store which I am sure he can't even handle that... HE IS SO STUPID...

On the way back, I had a connecting flight which took me from Atlanta to Austin, Texas to Denver and back to San Antonio, Texas which crazy to me but anyway. We got to Austin and the air conditioner did not work. They had us sitting on that hot plane for about 45+ mins trying to fix the air. The flight attendants were really rude and did not do anything but stand at the front and chit chat about God knows what. The lane that we was on another plane needed to get on that line and our pilots were arguing with each other about moving our plane in front of us. They finally decided to move the plane in the middle of nowhere, mind you we still sitting on this plane with no air for about another 30 mins. We finally pulled back up to the lane and then they ask us to deboard the entire plane until they figured out the issue. I did not return to the flight after we de-boarded.

I had a connecting flight in Denver to get to San Antonio, and I know I would've missed that flight if I was to continue on this delayed flight. I had a friend come pick me up from the Austin airport since San Antonio is only an hr and a half away from Austin. Just understand that I will NEVER EVER IN MY ** ENTIRE LIFE give them any of my money ever again!!! And I advise you to do the same. It is not worth it, I promise you! Just pay the extra money for another airline and enjoy your trip, hassle free. There should be no reason I should have issues going and coming on this airline, it is ridiculous to be quite honest. Like I said Frontier won't ever get any money from me and should definitely be put out of business!

I guess the charges go up the closer you get to the plane. What a Scam!!! Who knows how many people they made pay these bogus charges!!! The flight was very turbulent so the "stay seated light" was on most of the flight. When it was finally off for a few minutes. Everyone rushed to the bathroom. But before everyone in line got to go, the buckle light came back on. One poor woman who was trying to get back to her seat was scolded over the intercom by a flight attendant! And the pilot! The pilot told bad jokes throughout the flight that no one laughed at. Upon a very turbulent, rough landing, he told his worst joke of all: "All passengers please remember to take all your baggage with you, including your ex-wives and mother-in-laws." He managed to squeeze that joke in, but failed to mention that the connecting flight was already boarding. I missed my flight.

In a panic I went to the Frontier Airlines attendant at the podium who was rude and offered no help. He didn't even look up. Finally he gestured with his head where to go. Then, at the actual Frontier Airlines counter, the attendant laughed at the fact I missed my flight. I almost cried. When asked if I could get on the very next flight, he said they only go to Austin once a day and I would have to wait till tomorrow afternoon. I said I couldn't. He rudely said to find another airline. I cried. Then I found another airline. Finally! made it home around 9 the next morning. But Frontier Airlines still has my bag! I'm exhausted and depressed. I'm going to deal with that tomorrow. I WILL NEVER FLY FRONTIER AGAIN!! I wish I could give it negative stars!! Save yourself and don't go near this airline... Run away... Run away!!!! They're rude, uncaring, scammers.

I firmly believe this company advertises flights that are not truly even available and then changes the itinerary in order to gain income. They said they would provide a credit however how does this assist with the fact that now I have to rebook another flight, losing my money to this awful company, otherwise I am stranded with all the other arrangements already in place.

After that the pilot took a hard descent that was seriously as volatile as a roller coaster... all the way down 20,000 feet to the runway. Myself and the other passengers concerned for our lives majority of the ride. Ears were popping and people became sick. A small baby on the plane was wailing because of the abrupt air pressure change due to altitude. It very well have damaged a small baby's inner ear since the woman behind me said hers felt like it had exploded.

Once we dropped (literally dropped) onto the runway, the pilot was once again abrasive as he landed and had to brake so damned hard that the nose of the plane was tipped to the ground for the whole stretch. It was nuts. Never thought I'd have to worry about dying in a plane until that flight. Needless to say I think the solution is policy change, wherein the flight is cancelled if there's too heavy a tail wind or a storm. FRONTIER PUTS MAKING MONEY OVER HUMAN LIVES. FLIGHT 366 SUCKED.

The flight attendants were ordered to buckle up and spent majority of the flight that way. Most passengers described it to feel like "Tower of Terror" (a ride at Disney... except not exciting.) One flight attendant was literally praying. To have such a rough flight and not be next to your kids, is horrifying. To tell you how bad it was... there were 5 ADULTS puking in their seats. Just ask the flight attendants because let me tell you how they were overjoyed. It was a huge hassle for them to take garbage bags to these sick folks. I'm assuming they were all sick from the trashing of the plane or simply just the fear.

Well, to top it off... Someone had awful gas. The entire flight. The worst part was how the flight attendants reacted to it. They started saying things like, "OMG it stinks so bad, that's disgusting, someone needs to GO". Mind you, this flight was leaving Orlando so the flight attendants proceeded to say that all of the passengers had nasty gas because they all go to the theme parks and eat crap. One would literally walk down the aisle holding her nose. Immature right? Yeah, she's at least 50 or older. Trust me, it was nasty and it did stink but this is their JOB and they are supposed to be professional. These ladies were the most immature, disrespectful humans. They stood in the back, along with a friend who was on the flight and chatted about how disgusting this person/people were for passing gas. They ALSO discussed what a crappy "uncaring" airline/company that Frontier is as an employer and as a service.

One attendant said she's done this for 31 years and another said she's specifically been with Frontier for 14 years... I'm sure they've had their fair share of smelly things go on, therefore their behavior was so inappropriate that I was mortified for everyone!!! Do you realize how many people don't enjoy flying as it is, so to make their experience so much worse, is beyond words. Honestly, I'm just glad we made it home safely. If you were able to talk to ANYONE else on the flight, they would agree with me 110% on how pathetic the flight attendants were and the fact that it probably wasn't safe for us to have taken off in the first place.

Finally, I approached the counter and handed my flight confirmation, for which I had checked in the previous evening to the woman representing this gem of an airline. And what a special representative this unsmiling, blank-faced woman was! She really did the company proud by looking at my paper and at her computer and handing it back to me, saying "Yeah, that cancelled." In disbelief I asked how this could be. She sighed and said, "Check your email". No text? No phone call? Sure enough, I had gotten an email long after I went to bed with just as little information (weather in Denver) as the employee of the month "helping" me. She at this point thought her job was done and that the five of us would go away and looked to the next customer, eager for her break.

When I insisted she continue to provide assistance she sighed again and looked on her computer. "I can get you a flight there on Sunday. But that's it." We walked away in utter shock. No explanation. No solution. Just "That's cancelled." There was not an ounce of customer service, concern or regret about this trip changing occurrence. We tried to book another way to San Francisco and finally succeeded in finding a last minute, indirect flight on American, for five times as much money, which got us there just before midnight, a full 18 hours later, wasting a hotel day and tickets to Alcatraz and a day of memories from a short vacation that was sorely needed. Then we took a cab back home to wait to return to the airport twelve hours later. Another $40.

While my husband was calling Frontier and listening to elevator music for twenty minutes waiting for a human I went online to their ridiculously poor website and found another flight that was available at noon to San Francisco through Denver. It would have gotten us there sooner and cheaper had our lovely Frontier employee brushed up ever so slightly on her desire to serve and be helpful. Please do not be fooled by their low fares. Please do not give this sorry excuse for an airline your business. You will not get to your destination without a lot of heartache. NEVER AGAIN!

Our wedding was ruined. I was never going to wear my dress and have pictures for our walls of the most important day of our life. Frontier also expected us to call the baggage claim centers of all the cities involved to see what was going on instead of assigning a customer service person to take care of it. They were so highly disinterested that they literally ruined our wedding. I was actually told I wasn't "allowed" to know the person's last name I was speaking with so I could reference her personally in my complaint. And that she was not "allowed" to give out the corporate office information of this publicly traded company.

I was pretty sure our bag could have been overnighted FedEx based on the situation much faster than we received it from an AIRLINE. At this point we have been offered a refund of the 25$ bag fee we paid. Ha! Before I'm finished Barry Biffle will host a wedding for us at his house. I will never fly with them again. In a world where the US Air companies can't stay in business it's maddening that garbage can stay afloat. Please do not fly this company.

Did the flight attendant graciously move our luggage back above our seats, no. Once we landed in Cleveland I opened the bin to find it completely empty. One of the gentleman behind us was kind enough to pass our luggage forward to us. Then after waiting about a half hour our suitcase came onto the carousel absolutely last, barely coming through the curtain before they turned off the carousel. NEVER AGAIN.

We arrived at the airport at 12:00 for our 2:20 departure because we always run into a longer check in time since we have two lap children. We were finally checked in by 12:45, but the attendant didn't know how to seat us since we have two lap children and there is not enough oxygen masks to sit us in the same roll. Anyways, she gives us our tickets and tells us the gate attendant will seat us at the gate. My husband wanted to make sure that they had plenty of time to know there was a seating issue and gave the attendant our boarding pass over an hour before we were to start boarding.

We watched everyone board the plane, and my husband and I both enquired about seating and even told them that we didn't have to be close to each other if it was going to be a problem. We watched the door close, and it was a few minutes after that the attendant told us that the flight was oversold, and we weren't going to be able to board. We had checked our bags and just had our personal items that we were going to carry on the plane.

The next flight was the following day but it was oversold too, and they tried telling me that it would be two days after our scheduled flight before we could make it home. Keep in mind that would be Monday, and my husband had work and my son had school. I told them absolutely not. We were given tickets for the following day, but we were forced to stay in a hotel. Keep in mind we already had a long day at the airport (it was almost 5:00 before we finally finished being jerked around by Frontier), and we were given a hotel. We had to get a rental car because all over our personal items were on the plane that we were bumped from. They loaned us two car seats. (One was broke and we didn't find out until my husband hit his brakes and it came undone. Thankfully, I was sitting in the backseat.)

We quickly stopped at Walmart to grab diapers, toothbrushes, a change of clothes for the babies, and a few other must haves, and we went to the hotel because of the broke car seat and stayed there until the next day, and we went straight to the airport. My son still uses a pacifier at bedtime, and it was also in our checked bag. My son also had an important soccer game that we missed; my mom had to cancel her plans to pick us up on the following day; we needed to do some chores around the house. My son had homework, wanted to clean up from vacation, and do a few other things before we had to start back to work and school, but since, we were stuck in Orlando an extra day, it wasn't possible.

Oh, our flight the following day was suppose to leave at 2:20 too, but it was delayed and after 3:00 before takeoff. I could go on and on with how horrible and bad this experience was, but I would sum it up by saying this... Frontier is a company and only cares about profits. It oversells flights hoping for no shows, and often, it is their customers who trust and depend on them to be on schedule but are involuntary bumped that suffer. Being stranded in an airport and hotel with 23 month old twins and no personal care items was miserable. My family paid a high price for their greediness. Never again.

I attempted to check-in for my flight 24 hours prior to the scheduled take off time. I am sure you've already read about the sneaky way Frontier tries to charge you an additional fee to pick your own seat? I won't go on about that, because so many others have already complained about it. You don't have to pick your seat at check-in and pay the additional charge, but if you DON'T pick your seat at check-in, and pay the additional money, they will cram you into a row that is full. I asked the snotty flight attendant if I could change seats once everyone had boarded because there were 2 completely empty rows at the very back of the plane and she said "no". Not only did she say no, she said it in such a **, snippy, uncalled for way. I wanted to punch her in the face. I didn't, of course. I couldn't reach her from my cramped seat!

Another thing I noticed that I haven't read in the previous reviews is how, on my boarding pass, it said "total travel time 4 hours 25 minutes". I have flown to and from Las Vegas and Cincinnati dozens of times, and it has NEVER taken more than 4 hours from gate to gate! I realized that Frontier does this so if they are late, they aren't really "late" and if they are on time, they make it seem like they are early and everyone is happy. Well, this is deceptive practices and I am not as stupid as they think their passengers are.

They charge you for everything - snacks, soda, extra bags, EVERYTHING. When all is said and done, they are not cheaper than any other carrier. DO NOT FLY FRONTIER. LET'S PUT THIS FRAUDULENT COMPANY OUT OF BUSINESS ASAP. They suck and their employees are nasty and unprofessional. PS: I must say, though, that the pilot performed the most smooth landing I have ever experienced, but that will never make up for all the other horrible things this airlines does to make a buck. I will never fly Frontier airlines again. NEVER!

I go to check-in online the night before my flight leaves, and learn I have to pay $30 for a carry-on (United it was free), then to seat selection for another $16 (didn't I already pay for the ticket? Also, United, free again), so for an extra $46 dollars which now came out to more than what I paid for my United ticket. No complaints with the staff since I didn't really interact with them. They didn't go out of their way to be nice and friendly like United's staff did... Once on the plane, I got to sit in the most uncomfortable plastic seats disguised as nice leather ones that were ever made, thankfully it's a short flight, can't imagine those seats on long flights. Also, any type of snack or drink you have to pay even more for (another kudos to United for a small complimentary snack pack and soft drink). Don't be reeled in by this airline's "low" fare, because you will most likely end up paying the same, if not more, than another airline, without the same comfort/service/snacks.

Needless to say after an entire night of them putting us off until 1:00 am it turned out to be the correct departure time. They issued food vouchers to everyone at like 9 or 10:00 pm right after my family and I just came back from eating. I asked if they could reimburse me and they said no. I tried to use the vouchers when the children began to get hungry and discovered I could not use them because everything closed at 11:00 pm. Once we got on the plane they said everyone would get a 200.00 voucher. I checked my email when I got home and they only gave us a 100.00 voucher.

I had been sick so I could not use the vouchers which is 400.00 in vouchers. I tried to use them once or twice to see my grandchildren but till this day the flight I needed for the grandchildren and I from Atl to MSY never came available. They discontinued a flight from Atlanta to New Orleans. I finally was able to fly and the vouchers were expired by 20 days. The voucher was only good for 90 days.

I called asked them to reinstate the vouchers after explain the situation of how I'm convinced we were with the flight, how sick I was and could not fly, and how they discontinued our flight. They refused to reinstate the voucher's. So my family lost an entire day of visiting with my grandchildren for their short visit and we lost 70.00 in food vouchers and 400.00 in flight vouchers. I can tell you how unhappy I am with Frontier Airlines. They in convince people and steal their money and time and do not care about keeping their word to the consumers that pay their salaries. I am going to let everyone know how Frontier Airline treats their consumers!

My mother and four other passengers were told they could not board the plane, even though they were stuck on a lengthy line, waiting to be checked in. The supervisor was nasty and unapologetic. I spoke to her and she stated that the best she could do was put my mother on a flight on March 21st. My mother was forced to commute to a different airport to get on a different airline (and Frontier stated that they could not assist with making arrangements). WE WILL NEVER MAKE THE MISTAKE OF BOOKING WITH FRONTIER AGAIN!! It's worth it to pay the extra cash for a more professional airline! Sadly, our loved one passed away on 3/21/16 and no thanks to Frontier, my mom made it to NY just in time. They made a difficult time even worse for us. This airline SUCKS!!!

I went to customer service with two others who were "involuntarily denied boarding", and I learned the airline should have offered a stipend to anyone who would like to give up his or her seat ("No one may be denied boarding against his or her will until airline personnel first ask for volunteers who will give up their reservation willingly in exchange for a payment of the airline's choosing"). I heard no announcements.

Subsequently, I missed a presentation that meant a great deal to me (never mind the speaker's fee). I was told I would be "automatically reimbursed" for my ticket - which was not true (reimbursement required an hour on the phone with an agent in the Philippines) - and I was paid what my friend called a "kiss-off fee". The others bumped from my flight received a lunch voucher and found seats on a United flight that night at a higher cost. I went home. Never again. Absolutely never again.

And then the counter lady told that they could not accept our checked bag because we were later than their 45 minutes announced before the flight. I looked my watched, it was 6:17AM, just 2 minutes later than their rule. But these guys worked as a machine, not any sympathized although we did explain that we came early but have to stand in line and no one warning about the late, and we did plan everything for our vacation: hotel, car. They said that they could transfer us to Orlando flight! (What a stupid offer!) Or we had to wait to tomorrow flight. They ruined all our trip. Not our fault. We're not late. Never, never with Frontier again, I swear!

Believe me, I have experienced it all with this airline, including their recent change to seats that are less than that of a bus terminal waiting area in most civilized countries. This company simply fails at the basics and has diminished entirely over the years by multipliers of bad to ridiculous. You can just see and feel the very bare bones barely making it broken lines of communication internally and externally with customers. You may have even witnessed this disconnect yourselves in the way you are treated. This once happy to do business airline has seemingly been replaced by front counter or customer service call takers or baggage handlers and who knows what else with disgruntled overworked unhappy employees that hate their job and it shows.

Now, I do have to say that the saving grace of the airline perhaps are the flight crews and staff who actually go with passengers. These folks seem to just suck it up and put on a fairly good face for folks despite whatever background noise they may be dealing with. After having discovered numerous booking issues, customer service issues, baggage issues one can only imagine how else flights, crews and upkeep of the general airline in general may be. Please simply go out of business and have your aircraft be merged with another company because when the basics are broken and function on the front end ceases to exist, imagine what you are doing when you actually fly with this airline.

Useless waste of money all around. Your fare money even somewhat discounted equals also the hidden side that perhaps your money isn't even helping such a messed up company. Perception, unfortunate experience here and opinion but you don't have to be a genius to look elsewhere for safety, reliability and function. You don't have to be a genius to also require ease and convenience in booking, reservations, customer service and baggage. I can only speak for two flights which were also delayed due to weather but then the baggage department had gone home... so people were told to wait for their bags.

Then a rumor started that the bags had continued on with the flight elsewhere. Droves of people started filing into the lost baggage claim, filling out forms, hundreds of customers whose flight had arrived 6 hours late were now told their baggage would have to be delivered. Those hundreds of people disgusted and without their belongings which they paid for safe and reliable passage, now drifted out into their destination or vacation. We waited just 15 minutes more. And the bags arrived. Everyone's bags arrived.

You see. There is clearly a broken system and business model here that lost everyone time and money. Time and Money. Wasted Time and Money. Because the airline can't afford to keep baggage handlers on for a flight that is arriving late. This airline is broken broken broken. Top to bottom. And customer experiences such as this one are broken over and over and over again. It's just not sustainable even with a rebranding, redo, re-whatever. Flight deals aren't even deals. Close up shop and keep the flying public safe by ceasing this ridiculous show.

The woman behind the counter said I was not going to be able to board. I then asked for the manager, she too said I would not be able to board. Neither woman cared that I had to get to a funeral. Needless to say I will NEVER fly Frontier again. I did get another flight through Delta Airlines on my own with no assistance from Frontier. Thanks for nothing Frontier. By the way I am out 600.00!

The people that this company hired (Pilot, Flight Attendance, CS, Airport reservations, Upper Management, etc) are a bunch of Losers & DumbAss. Flight was delayed and never was told until you come to the front of the gate - even I have them text me for any changes. Do yourself a BIG Favor - Tell your friends, neighbors and families - NOT TO BOOK THIS AIRLINE AT ALL - So they can file Chapter 11.

I bought the cheap ticket ($170.00 one way) and was happy. Now go to select seats. You have to pay to get a seat (huh?): so dropped another $15 for a no-frills seat. Then came the next fee: bags, $30 to check it in or $35 as a carry-on! Check it in... (so far: 170+15+30 = $215). I am glad I read the fine prints before heading to the airport since every NORMAL airline allows use a carry-on, a purse-type bag, and a laptop/backpack. Not Frontier, only one personal item meaning one purse OR a laptop bag. (is that even legal? The TSA regulations allow for up to 1 carry-on, 1 purse, and 1 laptop bag).

Of course, forget about TSA Pre! I have a TSA Pre 5-year number, and it isn't honored at Frontier since they don't participate in the TSA Pre program. In flight, the in-flight service was offered at $1.99/soda, $2.99/other drinks and $6.99/alcohol. ARE YOU KIDDING ME?? A soda which they buy in bulk costs these cheap ** less than 5 cents, and they are still trying to milk their customers even for that. I honestly thought they will try charge to use the bathroom or to stretch your legs if they can!

How can such airlines even be allowed to operate to carry passengers? Have we stooped so low that these companies are allowed to exist without any oversight? Why would we as consumers support this abuse? Is this the effect of deregulating industries like the airline industry? I understand you get what you paid for, and we have a choice to buy their ticket or not, I am just amazed that they are left to do their questionable business practices. Yuck!!

So as I turned around and sit back down then she in "that's all, that's your flight leaving out now", then after that "how is that I didn't hear no announcement," so I said "why didn't you tell me when I ask you what this for Cincinnati then I was the last boarding member that they was waiting on when I asked you was this for Cincinnati." 10-15 minutes went by. So now lots of flight, have to pay an extra $100 there wait 24 hours for the next flight... Whatever she was doing with her head down distracting her from being professional but I'm very very unhappy. Hot fly Frontier. I love Frontier I hate to think of anything else...

And then we were again inconvenienced when on the return flight from Portland we were told the plane had been downgraded to a smaller plane and the flight was overbooked by 30 people. The counter person was unforgiving and the only option she gave was that we had to get booked for later flights even though we had already checked in the day before. We ended up taking a flight on Southwest which was not a nonstop flight and took us to Oakland then on to Denver. We left at 1:10 and finally ended up back home in Denver at 7 pm. Another long travel day. I had to try to find someone to pick up our dog from the kennel that we had her in because they close at 6:30 and I didn't want to have to pay another night at the kennels.

I will be honest and normally do not take anything but Southwest as we have always had good service with them. But this time the airfare was cheaper even with all the baggage fees. We were given vouchers for both legs of the trip totaling $600. There were 4 of us and we were given $100 each for the first leg and then $50 each for the second leg, but they are only good for 90 days. We do not travel much and only do around this time of year because my daughter is in competitive cheer and we travel to some places for competitions. So to say they will get used is most likely a no as we have to budget every aspect of these trips and will not travel again until next year. So these vouchers are going to be useless to us needless to say.

The counter person did not clarify if we were to get refunded the baggage fees as well as the seating fees since we were not able to get on the flight and Southwest does not charge for any of those options. We had paid $35 for two checked bags and $40 for one carry on as well as $9 for 4 seat choices. I hope to be able to see a refund of these charges being that once again we were not even able to get on the plane.

I normally do not complain about things and take it in stride, but this was by far the worst experience I have ever had on a flight and was sad to see that it was not really handled very well by the customer service agent at the counter. She was very cold and very short with us and showed no emotions at all, while the others were very apologetic at least for the inconvenience to the other customers around us. Never again with Frontier and I will NOT be recommending them ever!!!

Then we were told to go to baggage claim carousel 8 to get our bags so we went patiently to wait. We then waited three hours for our bags without updates from staff and no one to be found at carousel to update all 120 of us... two other airlines delivered bags at that carousel while we waited for ours! So after about customers went to their ticket counter yelling and screaming because we have flights on a different airline to get home and needed to go back through security again... they dumped our bags on the carousel soaking wet as they had been sitting in the rain for at least an hour. But never again Frontier! Delta thank you!

I explained to the CSR that I did not want to do that as I have had bad experiences with the gate assigned seating and often got the seat right next to the lavatory and being 6'1" was not able to fit in the rear seating against the bulkhead which was why I selected the front rows. The CSR explained that she couldn't reserve a seat assignment after processing the reservation and I asked for a full refund which she informed me that I would have to cancel the leg and the return leg since they were charged together. I opted for the cancellation and was informed that I would be receiving a refund in the amount of $147.00 ($111.00 for the original date of 2/21 and the $36.00 for the difference on 2/20). I was told by the CSR that it would take two cycles for the refund to be issued which is 7-10 business days. I then set a reminder to myself that by 3/1 I should inquire about the refund.

When calling on 3/1 about the status of my refund, I was told by a different CSR that a refund couldn't be issued because I was flying in less than 7 days from the ticket and that the reservation was cancelled. When I inquired about the notes in the system from the previous CSR I was informed that there were none. I then stated that there was no way I could have changed the reservation and applied the difference via the website and that only a CSR could do this and then cancelled the flight in less than 5 mins. The CSR then stated that since I "made the reservation for 2/20 on 2/17 I would not get a refund". I then asked for a supervisor and was referred to a gentleman named "Jack". "Jack" informed me that he was aware of the situation and after looking he stated that the policy was not to issue refunds for any reservations made within 24 hours but less than days of the flight.

I asked Jack why then would the CSR on 2/17 cancel the flight and state that a refund for the full amount be issued and why would any person rightfully just cancel a flight and allow an airline to just pocket the funds without ever flying or receiving anything. He offered me a compromise of a full credit if used within 90 days. I stated that I wanted Frontier to honor their promise from the CSR and initiate a full refund as stated. I further explained that I was not interested in flying with Frontier especially within a 3 month window and that my purpose of the trip was personal. He then had to research his options and came back with an offer to extend the "full credit" of the fare for 1 year and add an additional $25 credit.

I again declined stating that I wanted Frontier to honor what was stated and that no sane person would just make a reservation and then cancel it without any type of recourse. I was told that the $99 cancellation fee was waived and I countered that there was never any explanation of a cancellation fee of a reservation made by a CSR internally and of course then immediately cancelled by the same CSR within 5 mins of making the reservation. "Jack" explained that he understood and had exhausted his options and I thanked Jack for his attempts however I am steadfast that I want the full refund to the credit card as stated on 2/17 and that I have waited 2 full weeks in vain.

In this day in age, with such sophisticated technology, where you can TEXT anyone in the world, you cannot send a name change to the airlines and a confirmation printout to my email, has a cost of $550? His response was, "Oh the flight is full and I have to charge you the price of a regular ticket if you were to purchase it today, plus the name change FEE." "Okay so you are telling me that I'm not actually buying a name change, but a last minute airline ticket that I had already purchased and have my seat already assigned." "YES, that is correct." IS THAT EVEN LEGAL??? "Sir," I respond, "the tickets have been purchased, paid for, seats assigned, regardless if the flight is full. I have my tickets, no need for new purchase, but you want to charge me a last minute flight PRICE plus name change FEE's." Who does that, well guess what, NO ONE is buying into it because I had to travel SOLO.

THANKS TO FRONTIER AIRLINES. WAY TO GO!!! Also, a women on the check in counter was charged $60, because she had a purse and a carry-on, and she could not have both. We are talking about her purse. Is a man going to be charged additional for having a wallet??

I was very frustrated and told her "This is ** ridiculous." She got angry and did not let me on the airplane. I apologized for using the F-ward several time and stated my frustration but she was not accepting it. I missed my flight and had to go to South West Airline to buy new tickets. I never saw in my 35 years of flying that the same personnel work the front counter and close the counter 45 minutes before the flight and now they are gate personnel. The customer service is gone from this airline. All they care is shipping the passengers into the airplane like a flock of the sheep and start to Nichole and dim them for everything. I rather fly with airline like Southwest or any of the other ones. If you count all the charges they do for bags and seating assignments, and water we end up same price any way. Be wise and do not do any business with this airline and have a peace of mind in process. Thank you. Very very dissatisfied CUSTOMER.

Then when I go to use the credit, guess what? "Sorry - you don't have any credit. You were a no-show for the flight and we have no record of your call." I spoke with 3 supervisors/managers/agents and a follow-up with corporate office, all being told the same thing. "Sorry, you didn't call us to cancel, too bad." Beware of what you get told when rebooking. I was following protocol, and they did not. They basically stole $169 from me because of their agent's error who didn't document the call or cancellation. I can prove the call from my phone records and they still claim I didn't call? Beware. Beware. Beware.

On Wednesday morning we all three downloaded the Frontier app and set up the account and tried to preregister but the app kept locking up on us. We of course got stuck in serious traffic and arrived at the airport 1 hour before our flight. We took the shuttle and ran through the airport, arrived at the Frontier counter and it was 9:25 and the young cocky girls say with a smirk "I hope you all ready registered because you need to be here 45 minutes before your flight".

I showed her the app and let her know it would not let us past the bag check in part. She says "well you should call the I.T department." I told her "we have a funeral in the morning, could you help us." She said "no its past the 45 min check in time." At this time it is 33 minutes till our flight leaves. I asked for a manager and a lady came over. I explained the situation to her and with the most I dont care attitude "sorry about your loss but there is nothing I can do". I asked if there was another flight and she said "let me look..." She types and says "yes we have seats available on Saturday..." We ended up finding flights with American that had a layover in Charlotte to miami.

On our return flight home we were still able to use that part of the Frontier flight. We arrived 3 hours early and then the flight was delayed 1 hour and 10 minutes. Ironic. So we returned home today and thought we should call Frontier and let them know and after calling the Philippines and transferred around a real nice lady gave me a $50 credit.. By the way a carry on is $40. And water is $2. I would in no way ever use this airline again.

So my question for frontier is under involuntary denial of boarding. I would argue I had sufficient time. A gate agent was present and could help me. Security would have taken 5 mins and I would have been at my gate easily within 20 mins of take off. This was not mentioned on my confirmation email. It is not mentioned on the audio recording on the phone. It is not mentioned through the booking process on their website. Only in Legal. There is also deliberately misleading language. Baggage must be checked in 45 prior. I was not checking a bag and paid for their so called works, which gives me priority counter service. I will be filing a complaint with the DOT.

By the grace of God we had the slip or we would certainly be out of luck right now. There were not any bags checked to mine or my husband's name. The rep in Vegas completely failed to double check our flight and was looking at someone else's reservation which means she did not even correctly check our IDs. Completely unsafe. Our bag has a few very expensive items in it and it has yet to be found as of right now. Avoid this airline. I will be reporting this to TSA.

The counter representative first lied to us and advised that we go to the Southwest or Delta counter to see if they could get us on a flight that day since their availability was not until the next day for all four of us. She said that Southwest or Delta would take our Frontier tickets and just charge us the difference on a flight. I questioned her on how they would know what we paid and why they would accept their tickets, she insisted they could look it up and would take their tickets. Despite the fact that it didn't seem possible we went to the Southwest counter where we were informed that it wasn't possible for them to accept our Frontier tickets (which of course made complete sense) and that they had no way of knowing what we paid for our Frontier ticket.

At a cost of over $2,000 for four to fly home on Southwest, we obviously did not choose to pay it since we already had our Frontier tickets. By the time we could get through the line again at Frontier, the same representative who lied to us was no longer at the counter. The person who arranged for us to get on the next available flight made us pay a change fee of $99/person at a total cost of $396.00 and could not get us out until the next day in the evening.

The change fee is not acceptable since we were at the airport at the recommended time prior to flight and aside from the fact that at any other airline, we could use the skycap or a short line for bag drop only, other airlines do not charge to put their passengers on the next available flight when they miss theirs by a few minutes or for that matter a few hours, particularly when the customer is in-line and the airline didn't have sufficient workers moving the lines forward quickly enough for folks to catch their flights!

We intended to get to the airport at least 2 hours prior to flight just so we could eat; we had no idea we would be in-line at Frontier for almost an hour just to drop bags. The weather was bad coming in to the airport from the ski resort areas and it took longer than expected to get to the airport and airlines accommodate customers for those types of issues without STEALING from them, a CHANGE FEE. Airlines other than Frontier afford fast options for dropping bags when boarding passes are printed; also TSA security Pre-Check is available which also shortens the time to get to the gate and I have a KTN (known traveler number). Because Frontier doesn't participate, Pre-check is unavailable which I did not know prior to booking the flight but we still allowed for the 60 minutes prior to departure to be at the Frontier counter to drop our bags.

I want my money back that I was forced to pay in order to get home; it is an inappropriate, unwarranted charge and of course shows exactly why Frontier has such a low rating as far as customer service and such for airlines. If their counter personnel were competent, we would have made our flight, instead, we experienced an extra night in a hotel, lost work time, two grandkids missed a day of school and we couldn't return to Orlando until midnight the next day, much later than the flight the day earlier.

We still had to drive the kids to Jacksonville after the flight which made it so they didn't get home until almost 4 in the morning (7 and 8-year old). I wish I had checked out the Frontier Reviews online prior to booking the flight; I never would have flown Frontier had I read the reviews. This is my first time posting a complaint online in my life, which shows how aggravating the flying process with Frontier became.

Once I arrived to the airport in Cincinnati-Covington (CVG) the ticketing agent was rude, nasty, and had an attitude, told me I could "forget about checking in luggage" because they had closed the carousel. I then greeted her and told her it was a carry on bag and that I had already paid $80 for it. She told me as she was handing me the ticket that I needed to run after passing TSA.

Due to the terrible weather, numerous flights were cancelled and rebooked from 02-12 to 02-13 morning. The security line was longer than ever (I used to fly often enough from CVG to know). This delayed my arrival to the gate by 10 seconds. I was running up the gates from A1 to A18 when I heard the voice of the agent announce my name and said if I wasn't there in 30 seconds the door would close. I was surprised that the ticketing agent didn't at least radio them at the gate letting them know I was right there.

Anyway, I arrive and there's no agent on the computer by the gate. The plane was still parked and the pilot even saw me and told the lady to go out and get me, however I was crying and upset and has walked up the hall looking for an agent the second that woman claims to have come out to look for me, and by look for me she must have meant that she stuck her head out to peek and then went right back to the tunnel because I was gone for under 15 seconds from that spot. When she did come out after I knocked on the door that went to the plane, she and another agent looked at me harshly when they said that I was late and that they had done everything to help me get in (mentioned the pilot's comment and request).

They told me there wasn't another flight until the next day (which was pointless because I had my auditions at 8:30 am the next day). I was having a breakdown and one of the two agents began to look for options leaving that day and told me that via 3 connecting flights they could get me to San Francisco by midnight that same day. In distress I accepted it. They charged me $99 change fee plus flight difference which amounted to more than $400. My original flight cost was $408 then a surprise $80 fee for luggage and now another $460. They were very inconsiderate. I know I am spoiled by American Airlines, Delta and South West with their outstanding flexibility, changing missed flights at no fee, in fact automatically rebooking flights.

I am still sitting at Ft Myers airport, been here since 9 am waiting for a flight to Denver that leaves at 5:00 pm, got some more attitude from the 2 women working at this ticket counter and I am not very excited about the rest of this trip and returning with this terrible thief of an airline. I am never felt so robbed, violated, and mocked in my life traveling. This was my first and last time ever flying with Frontier. I have already told most of my friends about this scam of a company (since I've all of this time to kill), and will publish this same exact review everywhere I can. Will never recommend Frontier. It's terrible.

Then when we called to talk to someone about this, they stood behind the policy of checking in 45 minutes before our flight and suggested that had we been on time someone would have been there. This was not the case -- no one was there! We are currently stuck in Salt Lake and have been on hold to book a new flight for over 30 minutes.

My other problem with Frontier is with their personnel in Punta Cana. Their representative called me over the loud speaker. I responded. She never told me why I was being called. She asked me to follow her and delivered me to security. She stayed in security for the 30 min I was there and still never told me why I was there despite my several requests. 10 security personnel searched my bag and of course found nothing. I was attached (handcuffed) to the wall until they were finished. I was not 'arrested', apparently since I did ask that. I was released and did return safely on my flight. I have 2 concerns: 1. Wrongful detainment. 2. Lost Luggage. I will NEVER fly this airline again for any reason.

Again, I spent 4 days in the mountain with only the clothes on my back and a credit of $50/day that Frontier Airlines granted me. To spend 4 days in the mountain with only $50 a day, that I couldn't even carry over, didn't really help me during the frigid cold. I consistently called the airline throughout the week, but they had a such a nonchalant attitude towards everything, even accusing that the incident may even be my fault. When I walked into the office at the Denver Airport. The associates were sarcastic, rude, insulting, and useless. No one wanted to help me out, and everyone just continued to insult me behind my back. I just want my luggage back, and then they informed me that if the luggage truly is lost, I would need an itemized receipt for everything that was inside the bag. I do not have a single receipt for the items that I purchased over the years, and I hardly doubt anyone else would too.

I just want to be fairly compensated for all the trouble I went through... I carried around a garbage bag as my luggage during my trip. Yes, it was extremely embarrassing. This joyous weekend with 4 of my best friends to celebrate his wedding, turned into a nightmare... and yes, I'm still wearing the exact same clothes I flew into Denver with from Atlanta. I'm an understanding guy, and would like to reach a fair middle ground with the airline, but the lack of help and insults I received from the Frontier baggage claim office definitely placed a sour taste in my mouth.

After putting me on hold for 10 minutes, the customer service rep came back on the line to confirm that there's nothing they will do. We also had some trouble with the baggage fees on the way home. The man at the counter in Punta Cana told us they only take cash to check in bags (we paid credit in Philadelphia on the way down with no problems). We had to leave the check in line to go to the ATM and take out the 2700 pesos to check our luggage. This added about 20 minutes to our check in time. When we finally came back with the cash, we handed him 3000 pesos and we were told that they can't make change. If everyone is paying in cash it seems odd they couldn't make any change for us. We were told we'd be paged after we got through customs and given our change. We were never contacted and when we got to our gate there was no one behind the counter.

When I called in to their terrible customer service about this complaint I was told they have no record of this transaction because it was in cash. It's only the equivalent of about $5 but it's still an added on fee and cash that someone behind the counter just pocketed. All in all, we were VERY dissatisfied with this airline in every aspect. I will certainly never give them business again and I hope others read these negative reviews and save themselves the trouble. We had an otherwise great trip but this airline added a lot of unnecessary stress which will, unfortunately, ruin some of our memories of what was supposed to be a relaxing getaway.

Half an hour later, they made another announcement that "In a few moments, we will have more information." We waited until 8:30 AM, over an HOUR after we were supposed to be in the air, and still no answers. Finally, after many questions and aggravation, they MOVED us to gate E10 and said we would be boarding shortly. They updated our departure time to 10:00am. I was concerned at this point, knowing it would be a three-hour flight to Miami, and my husband and I would have to collect our luggage and get a taxi to our cruise ship port before the ship closed their doors at 3:30pm. Shortly before 10 am, Frontier once again delayed our flight until 10:45am. I called Frontier airlines and spoke to a customer service representative on the phone who told me that she wasn't going to put us on another flight, nor would she help us book another flight on another airline to get us to Miami.

Mind you, by this point, there were NO FLIGHTS leaving PHL, it was TOO LATE. All of the other flights to Miami via other airlines had ALREADY LEFT for the day, because Frontier could not be upfront and honest about how long this would take. Had they told us earlier in the morning, we could have made arrangements to book another flight. By 10:45 am, they once AGAIN pushed our flight back to 12 pm. Enraged, I asked the agent at the counter what was going on, and WHY they gave our plane away which was at OUR gate, which we had ALREADY STARTED BOARDING before we were rudely kicked off. She said: "There was a problem with the plane that the Cancun flight was supposed to take off on. They were waiting for a part they needed to fix the plane."

I asked her why THAT flight didn't have to wait, and why OUR plane was taken away. She said: "International flights take priority, because if an international flight is delayed, Frontier has to pay a larger fine." SO FOLKS, the answer was, Frontier was looking out for THEIR money, but has officially screwed me out of almost $2000 for a cruise that I was NOT able to take, because at 12 pm, they ONCE AGAIN pushed our flight back to 1:30 pm!!! Which officially means that by the time we even LANDED in Miami, our cruise ship would have closed its doors and we would not be allowed to enter. My husband and I had to go back down to the ticket counter in PHL and retrieve the baggage we had checked in almost EIGHT hours prior, spent our ENTIRE day at the airport with the runaround, and had to put an end to our much anticipated and highly-planned anniversary vacation, and our only vacation we would be able to take this year.

Frontier Airlines is the WORST. Their on-time approval rating is abysmal, their customer service is abysmal, everything about them is absolutely disgraceful, and I will never fly them again. I am currently in the middle of preparing a lawsuit against them to retrieve money that I have had to lose when I pre-paid for our cruise, our excursions, our food and drink packages, our airport parking, our tickets to attractions in Miami Florida, and vacation time lost from work. Frontier Airlines has not heard the end of this.

Since deregulation, airlines like Frontier have basically operated anyway they want to and have suffered no punishment for poor service, no service or in our case, a lack of compassion, feeling and concern for their customer. Frontier could easily make our situation right by issuing a credit voucher for travel as I am sure there could be a couple seats available at some time. But after numerous contacts with reservations specialists, they are either schooled not to say yes or just like to tell customers no. Either way, I join the long list of folks who hope to soon see Frontier Airlines pass from the list of extremely poor carriers who practice no customer service into bankruptcy.

And here I am again in January 12 waiting to fly out of Miami back to Las Vegas and guess what? Yup flight is delayed again! It was supposed to leave at 9:00am and now we aren't scheduled to leave until 11am. That's the first delay who knows what time we will get out of here. Do not fly Frontier. This is my first and last time ever using this airline. I rather flight American or United than this garbage of an airline.

We were then instructed to go to additional services. When we got to that counter the young lady said "I'm just helping, you need to go to the counter at the end (labeled elite members)." At this time we tried to help ourselves and see if our flight status change so we attempt to log in via the kiosk at 6:05am, which then says see an associate. The lady at elite members says "we can book you for the next flight for a charge of 99.00 per person." I asked, "why I was here on time." She said "ma'am no you are not, the time is now 6:12." I stated I was here at the front line at 5:43. I then asked for her name and the manager and she would not give me her name and the manager was unavailable.

I called Frontier Customer relations and spoke with Ash, who was getting frustrated with me because I asked her about her policy, stating "your luggage must be checked in 45 minutes prior". She informed me that I was not there in time "so they did not check you in." I explained that I already checked in and just needed my bag dropped off and I was there a little over 46 minutes. She said "ma'am you missed the time". I explained no I was at the front counter in time to drop my bag. She further explained that "they didn't let you on because of security".

I further attempted to explain that no one even communicated with TSA at this time about their wait nor even looked into a computer. I also stated, "is Frontier controlling security. Maybe someone would have been generous enough to let us get through. We had 45 minutes". I also have my government ID so perhaps we could have made it within the required time frame of 30 minutes. The conversation continues with no results. I then ask Ash (the customer service supervisor) to speak with someone over her. She kept me on hold for approximately 10 minutes. When she returned she said that "Sebastion" her manager is busy and will call back within 15-30 minutes. I responded, "no I can hold". She stated, "no I need to clear my lines to get to other customers". I gave her my number and have yet to receive a phone call at 2:04pm. I also told Ash I would like to complete the survey and yet she hung up the line.

In the end, the staff at the Denver Airport did not properly address the concern or investigate prior to telling me no. I also abided by the policy within the required time frame. I understand, that I was not there 1 hour but I have no control over the car rental shuttles. This was my first round trip flight booked with Frontier. The complaints/reviews of Frontier steer to be true. To prevent further occurrence staff should listen to the customer and try to best fit their needs before telling them no or to rebook. Also telephone representatives should actually listen and investigate and not assume. Seems as though customer service is not number one with Frontier Airlines. If policy was abided then a consumer should not have to pay the rebooking fee.

There were 5-7 others who had the same thing happen. By the way, it wasn't as though she was trying to pass her main piece of luggage off as a personal item... We had already purchased a checked bag online for $25. BE CONSISTENT!!! At the very least, if she had gone through this on her outbound flight, we would have taken other measures to ensure the cheapest route, but nooooo. They throw this surprise right before the flight. To make matters worse, she didn't get her "checked bag" at the time of arrival, so the airlines had to deliver it to her... In a plastic bag with holes, with a broken zipper and her belongings falling out. WHAT??? Frontier, you are losing business because of these things. You'd better look internally and consider some changes in your service.

The airport (TTN) ran out of parking in the main lot and we were told to go to the auxiliary lot up the street. I informed the officer that I was handicapped and showed him my parking tag, but he insisted that we go to the other lot. I could see at least four empty parking spots from the street but I didn't want to cause a problem. When we arrived at the other lot we saw that it was NOT paved but grass. It had been raining all day so the field was muddy and soft. Because of this, in order to get to the shuttle, I had to pick up my luggage and carry it. This was no easy task since I am a pulmonary/cardiac patient. One of the reasons I picked this airport was because of the easy access and short walking distance.

When we got to the bag drop/ticketing we were informed of the two hour delay. If we would have received notice, I would have tried to talk to the officer and try to park in the handicapped and/or main parking lot. I shrugged it off and let the attendant check in my bag. (Note: there were three other attendants standing in the corner doing nothing/talking.) At that time I just had my personal bag that the attendant did see but said nothing. We tried to go downstairs towards security but the stairs were roped off. Instead, we had to wait upstairs.

Once we were allowed to go downstairs and go through security we sat by the gate for the rest of our delay. When boarding started, I wheeled my personal bag toward the gate and was told by the attendant that I had to check the size and if it didn't fit I had to pay for it as a carry-on. The bag itself was fine but would not fit because of the wheels. Again, I needed the rolling luggage because of my medical condition. I became upset because the bag was clearly visible to the attendants upstairs but I was never told to check the size nor was I instructed to pay for it until this moment. The manager, Mike, then stepped in and was rude, dismissive, and impermeable to reason. I realized I wasn't getting anywhere so I paid the $60 gate check fee (only $30 online/$40 at counter) and boarded the plane. I was stressed and emotionally upset by the entire incident, my Christmas Eve was ruined.

When I got off the plane, I immediately called Frontier's customer service. They informed me that they could NOT help me with this situation. They encouraged me to talk to the manager because this was at his discretion. On my return, I waited over an hour to talk to him and then was told that he was busy and to call customer service. I called customer service again and they AGAIN told me that there was nothing that they could do. I told them that I was a teacher and had nothing better to do for the rest of the week but write reviews on Orbitz/Priceline about this horrible experience. Magically, I was forwarded to a supervisor who refunded me my money ($60). Unfortunately, that can not repay the emotional distress that this ordeal cost me.

I was very unhappy with this trip. Ideally I would like the money back for the Den Deals ($49.99) that I purchased because I am not planning on flying with Frontier, especially not out of the Trenton-Mercer airport any time in the near future unless the proper changes are made to their service. I would also like to be reimbursed (partial/full) for the parking not only because of the inconvenience but detriment that the situation could have caused to my health.

Things that need to change: Schedule changes should be sent out immediately via text message/email. The manager (MIKE) needs to undergo sensitivity and anger management training because his behavior was inexcusable. (I forgot to mention that he made a hand gesture as I was leaving the gate to board. I can only assume that he was flipping me off.)

If the bagging policy is going to be strictly enforced, personal bags should be checked in the lobby BEFORE boarding while passengers are checking their luggage. The measuring kiosk should be easily visible and accessible to passengers in the lobby, not behind a plant (see photos). Waiting until the passengers are getting on the plane is too late no matter what it says online. Attendants need to be consistent with their application of the rules. Special consideration to handicapped passengers in regards to parking. The auxiliary parking is NOT handicap friendly and should NOT be an option for people with disabilities.

The gate agents literally looked us right in the eye and shut the door on us as we were running towards them. Me, my wife, my two year old boy, and my six month old baby girl. Frontier put us on a flight that night to Atlanta, and because the Atlanta rental cars agencies were all booked, we had to MARTA across town and take a packed Greyhound bus the rest of the way, departing 12:45 am arriving in Orlando around 8:30 am the following day. And that's not the half of it. That was our Christmas day. Thanks a lot Frontier.

Years ago such scams were unimaginable. No one would tolerate it. But today if you complain, TSA will take you down like you are some international criminal not to say the T word and have dozens of black helicopters with masked guys jumping in through my windows. Lol. For a review. Please show your strength by choosing another company. You are saving anything. What you don't pay in airfare you will pay some other way, be a carry on fee or something else.

Try calling them and speak to someone in the Philippines who reads policies, platitudes, and standard insincere apologies out of a playbook. No human touch, or genuine customer care. Frontier's pitch is that it's convenient to let you bundle in the services you want (like who wouldn't want to sit apart from their companion in order to save $12 per ticket, or who wouldn't skip bringing luggage or a carry-on to save $35-$60 per bag... Yes, carry-ons cost EXTRA). Even if you don't care about assigned seats or bringing luggage, you will most likely experience a delayed flight. "Save" yourself the time, stress, and money and go with a no frills airline that at least cares about their customers, has integrity and ethics, and isn't deceptive in their practices. Buyer beware!!!

After this information is provided to Frontier, they will take up to 90 days to "settle" the claim. Does anyone expect them to settle earlier than 90 days... I don't. During these 3 months (1/4 year) you are expected to be without the items you took on vacation. I don't know about anyone else, but we typically take with us the items we "like" and "need" the most with us on vacation. You need to understand, if you replace these items and they find your baggage before they settle the claim (in 1/4 of a year), you will have spent your hard earned money on items you essential ended up not needing and paying for twice. We had a few Christmas gifts in our luggage and were told these were not essential and it was "unfortunate that our nieces were going to be without Christmas presents on Christmas day"...

UNBELIEVABLE lack of customer service and empathy for their passengers. We had approximately, $2,800 worth of items in our baggage and will be without these items until Frontier "decides" to "settle" the claim at a depreciated value... NOT their replacement value. Beware before flying Frontier airlines. We have traveled many times on Frontier, but their lost baggage policy will prevent us from ever flying Frontier again. I advise everyone to look elsewhere and make certain you understand the lost baggage policy for the airline you choose. Do not fly Frontier unless you are prepared to be treated as though you lost their luggage and can do without your items for 1/4 of a year!!!

The lady that was helping us went back to casually munching on chips while chit chatting with her co-workers about lunch while she handed us a slip of paper with the number to call to go through with the refund. She didn't even look at her screen to tell us what other airlines still had flights. She was done with us. There is NO customer care with Frontier Airlines, there were other livid passengers who were yelling at the counter and they were getting the same treatment we were. I also spent over an hour and a half on the phone getting a partial refund. It is the policy of Frontier to hold your refund for 7-10 business days even if the flight cancellation is outside of anyone's control. Apparently it is manager's discretion because I was able to get an almost immediate refund.

Finally around 8:10 am people started boarding. My hope, as I prayed to God was that my connecting flight would be available when I arrived in Denver. Missed the connecting flight along with others, we followed procedure and visited customer service desk only to be treated as if it was the customers' fault for missing the connecting flight. I couldn't take anymore and started crying and hoping for another flight before my entire trip was disturbed. I was given another flight and promised myself I will stick with the airlines that value customers and provide the best customer service (it's the least you can do to make up for the inconvenience). I must admit my only error was choosing to fly with Frontier Airlines, just because the rate was the cheapest. It's true what they say "You get what you pay for". Buyer-b-ware.

Come Sunday night while I was checking back in at the airport I asked the agent if an tablet had been found. The agent said "No", she worked the gate that night and all they found was a book and a jacket. So I advised her "Yes, the jacket was my husband's" and we immediately came back for that but didn't realize the tablet was missing. She went to the back to grab bags for the car seat and then avoided the topic. The other agent working with her said then "Where was the flight from?" I said "TTN." She said "Oh well, it gets a full clean in TTN." (REPEATS that comment a couple of times) I said "Ok I will check there."

So then we board the plane and quickly realize that 2 of the flight attendants are same as Friday night. So my husband asked her (Rose **) "did you by any chance find the tablet Friday night" and she said "YES. I GAVE IT TO THE GATE AGENT." Then said to my husband "I will check with them before we take off." She proceeds to the back of the plane and talks to the other attendant (Jeffrey) saying "Remember we gave the agent the tablet the other night." (MY BROTHER AND SISTER IN LAW heard this as they had the last row seats on the flight.) So of course Rose checks with the gate agent and she was told "we don't know what happened to it." After the flight took off Rose told us to file a complaint and she would vouch for us and she would say she (credible source) found the tablet. OF COURSE I HAVE GOTTEN NOWHERE.

I called to complain, told them my back could not endure it on the return flight. Customer service told me I was lucky. For only $45/each, she had 2 of the 6 seats that recline in the first three rows available. My wallet flew out of my pocket! So we mailed out dirty clothes and shoes (15 lbs) out today. This time, our flight is 5 hours late. Actually leaving tomorrow 1am instead of tomorrow. I used to travel 100,000 miles a year. THIS IS THE WORST EXPERIENCE EVER!!!

Frontier robs you. They seem cheap but aren't! Then they are late! And drinks on the plane cost! Every other plane I have been on have free drinks and Wifi. They don't. They are also rude! I was waiting my stroller and the lady gave me attitude cause I wasn't waiting in the right area. Note it was my first time with a stroller. I didn't know where to stand. I will never ever use Frontier again. They SUCK! And they are not cheap!! For me, my husband, and daughter we spend $95 first time and then $170 second time on luggage! It's the worst airline! They cost a lot, they are rude, and the plane is small! Never use it!!

I made this purchase for $398.00, yesterday, December 6th at 8 in the morning, and received 2 emails (itineraries or confirmations). Later on that night my husband asks me "where is our return back to Los Angeles leaving Cleveland?" We called customer service and talked to three different people, including the supervisor and manager in the Philippines, because they were closed here in the United States. Didn't get anywhere. They were trying to insult our intelligence, by telling us we didn't purchase a roundtrip ticket. We purchased two one-way tickets.

I explained to them that I clicked on roundtrip, this is not my first time purchasing round trip airline tickets. When I purchased these tickets, it was set up like I was buying roundtrip tickets. We called Customer relations (801) 401-9000 this morning and talked to Elane. She was nice enough to refund our $398.00. I'll stick with the few airlines I use. Going cheaper is just not worth my peace and sanity. Some things you just have to go ahead and pay the money. Thank God my Husband saw that before we arrived in Cleveland!

They charged me $40 to check my bag and $60 for a carry-on. I was unaware of the $60 charge, as was the passenger in line after me. When I expressed the loss of my bank card, the gate agent told me "Oh well you just can't take the bag or get on the flight" with a very disrespectful tone and nonchalance. I pulled out cash to pay for the bag and she refused to take my cash very rudely. By this time, I'm furious and damn near hyperventilating. Her coworker, a young man, was very pleasant and willing to take the cash to pay with his card. He only offered because wanted to defuse a hostile issue and please a customer. She yelled at him in front of me and all the other passengers "you better not". He just walked away.

Another gate agent I witnessed her rudeness to another passenger. She asked if he was willing to assist passengers because he was seated in the exit row and basically bullied him into saying "Yes." She was incredibly rude and expressed no sympathy for my situation at all. I asked for her manager and her response was "Sorry it's just us". The only reason the situation defused because another passenger took my cash and paid the $60 with her card. I really appreciate the young lady that used her card. I absolutely despise Frontier Airlines and will never ever use this airline again!!! Ever!!! I also have a very successful blog and make a special point to publish this experience to educate my readers with caution. I will also make sure all other social media outlets know as well!!! BEWARE DO NOT waste your time, money and emotions. They have not properly programmed their robots!!!

The flight took off on time each way and even arrived early. The plane was ok. The seats do not recline and the tray table is tiny. There are no TVs on board. It was only a 2 hour flight so this didn't bother me. They also charge $2 if you want a soda. I had no problems at all and will definitely fly with Frontier again, especially if the prices stay low.

I called the Frontier's customer service, talked to an agent about the situation but that proved to be a waste of time except being told that l would get a food voucher another ticket for a flight at another time, provided l fly within 90 days as if l want to use this airlines again. I have flown many times using Frontier but do not think l will again. The alternate flight desk agent who informed me that they were not suppose to charge for the flight change since it was their fault and those who paid the extra fee would be refunded, the down side was people paid the difference and the plane was full, l asked about standby and was told there were no standbys the plane was full yet at just before the time of departure of this flight 2079 the agent had the names of a couple that were on a standby list filling the plane. I could not believe my ears and a lady who was begging to get on this flight understandably, she looked like had been undergoing cancer treatment was allowed to board.

After all that a few minutes later she returned. They had made a mistake. Such professionalism from Frontier. Lies after lies and they are so disorganized and can only cover their faults with lies. I cannot believe with modern technology they could not text, email or call customers that the flight would be delayed by 5 hours. That would be the courteous thing that they lack of to do. Instead they rather have people be surprised and then tell you "oh we will give you a consolation prize" knowing most people will never be able to use or want to fly with them again. This being the day before Thanksgiving and advising people to be extra early as well, and not even listing the delay on their site is just outrageous. Sorry for the rambling. l am just extremely upset as well as the other passengers waiting here to get to our destination.

Nowhere on Expedia does it tell you this. He said they did not have another pair of available seats till Wednesday, three days off. He looked online for other flights on our airlines and there were none, this being Thanksgiving week. All he could do was refund our outbound fare, leaving us with a non-refundable return fare on United. Obviously we had to cancel the United flight since we couldn't even get to Colorado. This cost us $277 in non-refundable fees. I have called and written customer service at Frontier, United and Expedia (who at least gave us a $50 with their "sorry.")

Meanwhile my elderly parents are crestfallen and quite out of pocket after buying in food for the Thanksgiving party. Everyone says to call and recall Frontier and demand compensation but so far nothing has worked and my own time is getting wasted trying. We told the manager at Frontier's desk we would never fly them again and he just meekly said "I know." Appalled with both Frontier and the blow-off that corporations give you more and more these days.

After we deplaned, Frontier said they would be either book a flight on another airline or give them meal vouchers, a hotel, and a new flight the next day for the inconvenience, but would only do this after mechanics had 4 hours to exhaust all methods of fixing their plane. Many passengers became irate and swarmed the counter where the two very unfortunate gate agents were standing helplessly adhering to the company policy. After 4 hours I calmly waited my turn, talked to the gate agent and got a flight on American scheduled to depart a few hours later at no additional charge. With this experience I can truly say without a doubt that the employees at Frontier are just as helpful as other airlines. It's all about how you approach people about your problems. Frontier employees do not make as much as other airlines and do not deserve to be attacked by irate passengers when they have little control over the situation.

Horrible service at check-in counter also! I was trying to explain my predicament to the agent only to have him dismiss me and say, "Next in line please?" I tried to give this airline a chance despite all the negative feedback on their Facebook page, but after this fiasco, I will never give them my business again. My birthday and Thanksgiving with family is now ruined as it is almost impossible to get a last minute holiday flight without paying exorbitant fare prices.

When we ask to return our already checked in baggage just after 5 minute, the staff said they cannot return. And when we say we are not going to fly half of the family, then they said that they don't know what going to happen with the checked in baggage. In that case, half of the family had to fly unwillingly. And when we were requesting to allowing in, the staff said don't be anger otherwise, he will call security. Staff was totally uncooperative and rude. When I try to call customer care, it took 34 minute to take my call. I would suggest to everyone not to waste money on Frontier. Please do not rely on their cheaper service offer. You will select cheaper server but you would have to pay more than a good flight.

I had back surgery in May and she had back surgery in July, so actually we both should have been in wheelchairs. There was an empty wheel chair from American Airlines so I grabbed it and had my sister get in and we proceeded for baggage claim. We got mixed up as to which way to go, my husband was waiting on us. We ended up having to pay extra for parking instead of him being able to pick us up at the curb. I have been in a lot of back and leg pain these past few days because of having to push the wheelchair all over the airport and on and off the train. I feel I am due compensation for having to do the job of your employees. I want a response from you about this.

Next day: they drive two hours back to the airport. Frontier's website says there is a slight delay, but when they get to the desk they are told it is actually a five hour delay due to mechanical difficulties. My husband HAS TO get home or he will lose his job. He has no choice but to wait in the airport with a one year old for 6 MORE HOURS. This entire time, I've been waiting to pick them up when they arrive at the Denver Airport, but by day two, 6 hours in, I have to go back to work. So my husband will have to rent a car if he ever gets to Denver... another hundred bucks down the drain. So, after gas money for multiple trips to the airport, two days of lost wages, possibly losing a job, 12+ hours waiting in an airport with a one year old, and 100+ dollars spent on a rental, it is decidedly NOT WORTH IT. DO NOT FLY FRONTIER.

I would like if a manager could look into this and PLEASE get this resolved because I would like to book a rental car! I keep being told a million different things, like I have to call early returns and book it directly through them, or I have to call the car rental company direct and give them the voucher coupon, or that I can only book it online or at the "office" I would like to book at. WHAT IS GOING ON? I feel like I was scammed over this, and I am not losing all of my miles to this!

Obviously I got tired to fill and fill against. To the end... they send me a message "SORRY SOMETIMES THE PRICES CHANGE AND BLA BLA BLA BLABLA" and the prices changed from $58 to $113 per persons!!! We can't believe that!!! Trash words!! We any more take any ticket and flying for this company!!! Is not recommendable until they left to play with the people!!!

The customer service representative informed me that because I did not check in online I could not board and my only option was to buy a flight leaving at 1800MST. I was not offered stand by. I explained to the frontier representative that online check in was completed when my seat was selected and showed her the charge to my account. I was offered no sympathy and was told again my only option would be to pay more money for a different flight. Because I was not allowed to board due to a website malfunction I have lost the following dollar amounts: $118 for the flight, $121.50 for a ticket to the monster mash music festival in Tempe, the reason for my flight. $100 for an Airbnb while I would be in Arizona.

Upon leaving the airport I called Frontier customer service. I explained the situation and was told no refund with no apologies and absolutely no acknowledgment that their website could ever fail. I asked to speak to a supervisor who then blamed my missed flight on airport arrival time. I explained that this did not matter as I had no bags to check only a personal item. Again, refusal to acknowledge that this error could be on them.

I asked to speak to a manager and was put on hold until my call was finally released with no resolution and never getting to speak to another person. Whether or not the website failed is not the issue here. Frontier's system is flawed not only because they are more concerned with filling their seats over customer experience but because customer care is their bottom priority. It's all about making the most money for this company, even if it means stealing from their customer.

I requested to speak with the supervisor and they denied any form of help. They offered me to travel on Saturday October 31 for other $250 extra per person. I am an avid traveler and I have never been denied to get in an airline when you arrive one hour and a half before the schedule departure. I want to collect the money I pay for the airline ticket and for the suitcase and seat reservation and for the hotel room I had to pay in Charlotte, NC and for the day of the hotel I miss in Punta Cana. As you can see I pay for travel insurance.

I still questioned it, but knew I wasn't going to get anything else from her. My asked my son to call and he did. He spoke to a guy. He asked, if I'm going out of OHare to Cancun on Frontier, what terminal do we fly out of and he was told International Terminal. I booked a trip to Cancun in September on Expedia. I've booked on Expedia before. Last year, I booked a trip to Cancun, using CheapoAir and that went without a hitch. I merely booked this years trip for the cheapest price, not thinking about who had the flight for the trip. I guess it was my unlucky day. I found out I was flying with Frontier Airline. I had never flown with them.

I tried calling 2 days before to book my seats and was told that it was a Charter flight and you could not book your seats. It was hard for me to understand the Customer Service person, both times, because they barely spoke English. I didn't realize that it was a Charter flight until I called. I found out it was a FunJet. I already had the Limo set to pick us up at 4am, because Ohare was 45 minutes away. He picked us up and we headed to Terminal 5 (International Terminal). We got to the International Terminal at 4:45 am. My son went inside and everything was dark. He looked around for someone to ask and couldn't find someone. He said it was a like a ghost town in there. So he checked the boards and the only flight going out of there were overseas international. He said there wasn't any flight showing going to Mexico.

I asked the Limo driver if he could take us to Domestic. He did and I walked into the airport and was able to go right to the counter. I got up there at 5:04 am. I was told, "You are late." I said, yes because Frontiers Customer Service told us to go the International terminal. They said it doesn't matter. Funjet closed the flight at exactly 5am and they could not open it. I said "I'm only a couple of minutes late." They called the FunJet representative over and I was told the same thing by her. We were late and she couldn't do anything about it. I again said, "it's because of the Frontier customer service rep." I explained the entire situation of both my son and my calls. They didn't care. I asked to speak to a manager and a lady came down. About 5 minutes after another couple came in, the same situation and they were also told, there wasn't anything they could do.

The manager came over and I explained it all to her. She stated she looked in the notes and didn't have a record of me calling the night before. I said "my phone record will definitely show that I did." I also told them, I would BET if they called their customer service rep and asked what terminal to go out of, they would more than likely tell him International, as well. They literally acted like they didn't care whatsoever. They told me I could leave on Saturday. I said, "no way. I've been looking forward to this trip since last year." I only have a small window of opportunity to go on vacation. They told me the only way I could get to Cancun was to book with another airline. They also said Frontier couldn't help me, I had to go through Expedia. They handed me the Frontier airline phone number and my son saw it.

He took the slip with the 801 phone number on it, he held out his phone and said "do you mean this phone number on my phone from when I called last night to find out which terminal. Here is your proof." They didn't care, they had a complete **-You attitude. I did call the Frontier number as I was standing at the desk and I asked to speak to a manager. I'm not sure if I was speaking to a manager or not, but when I started explaining and stating that I was told by their Customer Service rep the night before to go to International Terminal, she hung up on me. I was almost in tears but also mad as hell. We called several places to get another flight and to get out the same day, with a nonstop flight, it cost me over $1600 for 2 round trips tickets. Because as far as I am concerned, I don't ever want to hear the word Frontier, again.

Also, I called Expedia when I got to Mexico and I was told, this was not an Expedia problem, this was a frontier airline. I tried several times to call Frontier from Cancun, but I could not get through to the 801 phone number from Mexico. When I got through the message was in Spanish and I could not understand and the phone hung up on me. I sent a complaint email to Frontier since I could not get through on the phone. I stated I want to get some of my money back, but more importantly, I wanted to cancel my flight home since I did not want to fly Frontier EVER. They sent me stupid emails, which I will attach but never said they were cancelling my flight.

When I received an email the next day, I again stated most importantly I wanted to make sure my flight was cancelled. These emails went back and forth a couple of times and then I got the email to beat all emails. They are so jacked up at Frontier. I was told, they couldn't help me with my flight from Denver (IT WAS CHICAGO) to Cancun, because it was an Apple Vacation (It was a FunJet) and I had to call Apple Vacations to discuss any problems. The problem I have was with Frontier, not Expedia or FunJet. My God, they can't even get the simple facts right!! I want some of my money back for the flight I couldn't take and something for the extra $1600 I had to pay.

I work for a Company that has 50,000 people and if I don't get some communication back about this, I will make sure this is known by many, many people. I also post regularly on Facebook and several consumer sights. Although based on the poor reviews on the Internet, it appears Frontier doesn't care. No one has contacted me yet except to send emails that give me the runaround. Even though I sent the email in plenty of time to cancel my flight and they acknowledged they received the email, I have not heard a word about any kind of refund.

Five minutes later (CVG) airport police comes questioning me if I'm Gary ** because one of your employees said I was him after I just showed my ID. I was detained for 4 hours because a suitcase had pills over 150K of money and etc. Frontier Airlines did not book me a flight same day to Atlanta. I had to pay for a rental car out of pocket to get to Atlanta same day which was Inconvenience. I have video on my phone to show evidence.

I called into the company to explain what happened and to also alert them that the price had decreased and could they Change this for me. Not only did they want three times the fare to make the price change but they refused to remove the discount club membership that I know I did not purchase. Not only that but if you read the fine print of their discount club you will notice that it is a reoccurring charge each year. If you don't remove your credit card from on file they will get you again the following year. These guys were unrelenting when I called and all they would say is their hands were tied both the agent and the supervisor which in my opinion were a joke. They wouldn't last five minutes with a real airline. NEVER AGAIN will we fly Frontier.

At Denver I stopped at their boarding desk to repeat my complaint. Again, I put the bag in the measuring box to show the agent it fit as a personal item. The woman was courteous but said I needed to walk to the customer service desk at the other end of the frontier terminal to explain the situation. I followed her suggestion and went to the customer service desk. Again I put my bag into the personal item measuring box to assure it fit.

At that juncture the manager at that desk said they couldn't help me and gave me a slip of paper saying I should send a complaint to their website. That manager remarked that the Ronald Reagan desk must be quite strict. My husband then took a photo of my bag in the personal item measuring box so we could document the size. I was and am thoroughly disgusted with the shoddy and dismissive way I was treated. I would prefer to give Frontier Airlines less than one star in this report but it appears that is the lowest rating you have.

Then she let slipped that the flight was cancelled. The gate had not yet announced it. Then she kind of took that back and asked if she wanted me to have my reservation cancelled. I said no, I just want to get on another flight. After struggling to understand her, I hung up in frustration and went to the desk armed with the knowledge I had. He said he was about to make the cancellation notice and said if I had any checked bags, then I need to go get them. He handed me a piece of paper. The person at the gate gave us a piece of paper with the customer service number to call and book another flight. Ok. Sounds easy enough. I took the paper and noticed it was the customer service number I had just called. I got my checked baggage and called after another 20 or so minutes, I got a hold of someone. It turns out it was the same person I spoke with earlier. I told my wife to go to the front desk and if she could start the process there.

The person on the phone seemed helpful and appeared to be working the issue when I somehow was disconnected while on hold. I joined my wife at the counter and the guy there was furiously typing. He took our boarding passes and kept on typing. After a good 15 minutes he said he would call his supervisor and asked us to sit. We did as asked. After another long wait I went back to the counter and he said "please wait another 15". He could not get in contact with his supervisor. He tried to give me the magic price of paper with the customer service number.

I got back on the phone and after 15 minutes or so I contacted another person. She could not get us on another flight for 2 days. I asked what about another flight to another connecting city. The only thing she could come up with was LaGuardia to Miami. I said "no, don't you fly into any other cities." I asked about paying for a rental car. She put me on hold to speak to get supervisor.

I got a supervisor and said she would refund my money and give me a voucher. Well, I had only spent $25 to upgrade my seat since I was already flying on a voucher. She said I would have to speak the person at the counter about getting a voucher for a rental car. I told her the guy at the counter says he doesn't work for Frontier and can't authorise anything and told me to call customer service. I asked to speak to someone else and she put me on hold and I was again mysteriously disconnected.

So back to the counter. The guy said he was waiting on his supervisor who was at the gate helping people. I said why is she there if I was told to leave the gate and get my checked bags. We were told that we probably get a voucher for a hotel but I told him it would be for 2 days. I didn't trust that we'd ever see this supervisor. I just wanted a rental car.

By that time others from the gate started showing up and said there was no one at the gate helping them. So after several hours of waiting and no real progress, I just rented a car and drove 13 hours back to Orlando. I will never fly Frontier unless I don't care if my flight gets cancelled. Make sure you can cancel hotels and rental cars before you fly Frontier.

After this event, I submitted a complaint to Frontier. About a month later, Frontier finally got back to me, again with no apology or explanation for why their counter closed 50 or more minutes prior to departure, and they had no way for us to check in online or in person after that point. I heard that they had issued me a credit to book again with them, for $17. Needless to say, that is less than 10% of the cost of my original ticket which I paid for services not rendered. Every step of the way Frontier charges extra, delivers less, and has terrible service. I will absolutely never fly with this company again, and I urge others to find another airline. They may not gouge you on price this time, but their business model appears to be to try and nickel and dime their customers at every turn. And whenever possible force those customers to buy additional tickets and services just to make it to their destination.

I was then forced to purchase a one-way ticket for $741 with Delta instead of the $250 ticket from Frontier. To make matters worse, when I called for a refund, they refused at first stating that they would only issue a credit. This too was unacceptable. I was put on hold and had to argue for over a half hour until they finally agreed to a refund. Think twice before booking or you may actually lose money a lot of money.

If you wanted anything more than a small cup of water, the next cheapest beverage was a soda for $1.99. Forget the snacks... there are none. We flew from one side of the U.S. to the other and back. I think we were actually offered water on three of the legs. I'm surprised they don't charge for the use of the cup! There is no on flight entertainment or Wi-Fi service. The seats were dirty with sticky spots on them (as if juice or soda had been spilled). There was a used tissue stuck next to the tray on one leg of our trip. I don't think they clean at all. Our first flight wasn't full so the attendants offered "upgraded seats" for an additional $40. According to a nearby passenger who had recently opted to do this, the seats were no different nor the extra inch of legroom worth it.

At check in, the employee have my husband my ticket and gave me my husband's. This caused a problem at the TSA line. Then, we both noticed that the employee at the gate crossed off the wrong names on the passenger list as each of us passed by. Carry on luggage cost more than checked, so there weren't many on the last full flight we took from Denver to Portland yet somehow, even with people not pulling out luggage from overhead, it took a very long time for the flight crew to move passengers out of the plane after landing. The air in the plane during this time was very warm and stagnant. My husband and I were toward the rear of the plane. I've never experienced the sense of claustrophobia that I had at that time. The crew did nothing to expedite the movement of passengers off the plane and there was no air circulation at all. We used this airline because I had good memories of it, but never ever again!

I suppose next time I will be careful about reading the fine print when purchasing tickets. All told, for our round trip flight, I am paying an additional $250!!! I could have taken a better flight, without a layover for the same price, but they hid these costs until I had already paid for my tickets. I am angry. I feel very taken advantage of, and I am going to look into whether or not there is legal action I can take.

The second flight back to Denver was terrible. All of it. We show up 50 minutes before our flight. It was domestic so we figured we would be ok. Nobody was at the desk, there was a "check-in yourself" kiosk which denied us, saying we needed to see agent. There was no agent. Other parties were there saying they were waiting over an hour. There was an 1 800 number on the desk that was it, so we called it and all we got was that they leave the desk 45 minutes before the flight and we each needed to spend 99$ to rebook for a later flight. Unreal!! At least there could have been an agent to tell us that and help instead of hiding behind a person on the phone. It was a big screw you from them.

After we got off the phone and ate 200 more dollars in fees we tried to sign in at "do it yourself" kiosk and it came up with us not being in the system so I had to call back and fix it. There was no security line at 5 am. We would have made it if someone actually was there to help so we sat for 3 hours while our empty seats took off. A year prior we were 40 minutes before an international flight to Thailand and a United agent was there to help check our bags and got us thru all the lines quick and we made our flight. There was no excuse for this. Just a jerk move and a cowardly way to make money off of travelers.

The actual flight home to Denver was horrible down to the flight itself. The ticket girl was unfriendly and looked like her coat was from goodwill and her hair was in a messy bun. Unprofessional... The actual plane attendants were rude and would shoo off people with questions but then an attendant who was flying stand by came on and they all flocked to her and conversed like they were out to dinner. This was while we were boarding. People's seats were taken by the mistake of the airline so they needed to be moved around. One girl asked for a card to complain. And an attendant asked for her to wait a minute while she moved carry on bags around. The same attendant actually huffed like this was the hardest task in the world to do her job and help. When we got off the same attendant slumped down in a passenger row took her coat off and barely said thank you.

Not my first choice. I feel like if I flew with them again I would be 3 hours early and be prepared for no help whatsoever.

The wheelchair attendant was equally anti-social, not wanting to interact w/ us in the slightest, no eye contact, no hello, no actual assistance getting into the chair, no smile. She literally did not utter one word to us! The plane seats are ridiculously small, not fit for adult seating. Never mind the robbery on carry on baggage. The guys handling luggage threw the suitcases around like there was nothing potentially precious inside, just all around disregard and disrespect for their customers!

She then turned to another employee and instructed them to call security because I was upset. I answered "Really? Oh, so now I'm crazy?" The sheriffs arrived in attempt to diffuse the situation but at one point, it became worse. While explaining the situation to them, I asked them to look over my shoulder and observe the actions of Agent 2. I then turned to Agent 2 and asked for her name. She refused, covered her badge and provided a first name of Angel. During another exchange of words while the sheriffs were still present, she informed me that the malls opened at 10 and she didn't have to listen to me. I became incensed, pulled out my phone and proceeded to take pics of her. She tried walking away but I managed to get a few. I stood crying and helpless, while the sheriffs attempted to console me. They explained that I should put it in writing. The other sheriff said "Good call with the pics."

I explained that I had driven 3.5 hours to the airport and boarded flight to support my daughter at an event. My daughter, family and friends had anticipated this event for weeks! I stood with tears in my eyes and my younger daughter beside me, helpless. Agent 2 then had the audacity to tell me that I could go to the mall and that it opened at 10. She further stated that Frontier would reimburse $50 per day for my expenses.Two people with NOTHING at $50 per day for a semi-formal event? Are you frigging serious? Agent 2 finally processed my baggage claim and attempted to speak rationally but it was too late. I will file a complaint with Frontier's corporate office, submit pictures of the alleged supervisor and contact the BBB. I also intend to hit countless consumer blogs concerning this incident. I have never in my lifetime been disrespected, the way I was last night.

The agent summoned security AFTER she escalated the situation by her actions and demeanor. The interactions between law enforcement and civilians aren't always favorable these days. I could have been injured or killed because I was deemed "upset" by a lazy employee with a crass attitude. I was labeled and put in harm's way because of a lazy, alleged Frontier Airline supervisor. I am the following: a human being, mom, disabled veteran, federal employee, college graduate, graduate student, dance coach, mentor and the list goes on. I've earned, deserve and demand respect because I render it to EVERYONE daily.

Frontier will hear about this. No one should ever be subjected to the treatment I endured. I was supposed to celebrate my daughter's accomplishments today. Unfortunately, last night's events have dampened my spirits. I will miss more than half of my daughter's event. The malls aren't open until noon, contrary to Agent 2 statement. We have to purchase everything, get dressed in a public restroom and hopefully enjoy the remainder of the event which starts at noon. The baggage claim area should read "BAGGAGE CLAIM, WHERE WE SCREW YOU WITHOUT KY."

With no extra money Frontier had me stuff at the airport for a whole day and I lost all my money I spent on tickets. I couldn't get it back or put towards another flight. I had to go to American Airlines and wait till someone wired me cash. I will never ever book through them and after reading all the comments and review, some of them which had the same situation I had, I wish someone would shut them down.

We had never been asked for it before on any airline including Frontier. It does state on the website that a birth certificate may be requested. May be. May be requested is not will be requested and is certainly not an official policy. This was a choice made by a person with the power to help or hinder and she made her choice and dug in her heels. We showed official medical records that stated her age (she is actually small for her age so I am not sure why we were even questioned) and her social security card. We called Frontier to ask the customer service rep and he said, "yes a social security card is fine." So I put her on the line with the customer service rep. She refused to change her stance.

After going through all of this we missed our flight. The next non-full flight was in two days, a day before we were to return (missing the entire conference that the trip was for). We bought new tickets for later that day on another airline at great expense. We were shown zero common sense - we had proven our child's age, and zero empathy. We were standing at the desk packed and ready to go with two small children at 5 in the morning. At long last we said, well I guess we're not going to fly Frontier today or ever again and the counter person said, "well that's good!" At that I was quite stunned. Never, Never Ever fly Frontier Airlines.

The tickets were booked and I did online check-in 24 hours in advance. It took me about 30 minutes to finally get connected to their website. Guess what? If you want to choose your seat, it costs you an additional $13.00. If you want to upgrade to more comfortable seating, it will cost you $18.00-$20.00. Do you want to bring any personal items with you? That will cost you an additional $35.00 per bag. Hopefully you don't get hungry or thirsty on the flight, because you can forget about any complimentary snacks or beverages on the flight - bring a credit card, because they don't take cash. And, if you are really lucky, you'll find yourself in row 5 or 6, where you can enjoy the heady scent of the front restroom. And, the upgraded seats we paid extra for? They don't recline, and I've had more padding sitting on a concrete bench.

We had an emergency change in plans and needed to reschedule our return flight. I expected to pay a REASONABLE fee ($35.00 or $50.00 perhaps) and be able to use the tickets within 6 months or 1 year. The reasonable fee they wanted to charge us was $99.00 EACH - and we can't change the flight or apply the ticket value to a future flight. Seriously? You want to charge me $99.00 to do the right, fair thing for you and release my seat so you can fill it? And, you keep the value of my ticket? Do you think we're idiots? So, we took the dang return flight, picked up our car in Washington state, and drove back to Denver and home again to finish our business.

Frontier Airlines used to be my "go-to" airline for flights to South Dakota and Denver. While there were no frills, at least there was some sense of humanity when it came to snacks and drinks. They had in-flight entertainment - videos, music, flight information, in-flight magazine. They even had reclining seats! This experience has definitely been a wake up call for me and I would rather crawl to Denver than ever take a flight with Frontier Airlines again.

When I called customer service about this, the supervisor did nothing to help me. I literally cancelled my flights past 24 hrs only by 5 minutes and was charged half my original ticket purchases because I did not know about the fee. I definitely would've saved my loss of $198 if the fee was clearly stated before I pushed the "cancel" my flight button. I will never fly Frontier nor recommend any family or friends to fly with Frontier. They do seem to offer cheap flights but they lure you in and sneak extra charges for your seat and even for both carry on and regular baggage. At the end of all the selections that you have to make that give extra hidden charges, no one saves at all. I say stick with Southwest or Hotwire deals. Frontier is out to suck your wallets dry however they can.

I looked at my watch and saw that it was still forty minutes to flight time. I have my ticket and I know I can make the gate but the agent said since I did not already have a boarding pass I would not be allowed to board. I asked for one and she said I missed the cut off time, 45 minutes before the flight would be the last boarding pass issued. She stated this policy is on the website and for me to call the number (she had a stack of sloppily cut pieces of paper with a number, she would not look at me but just stuck the paper in my hand. I think she does this several times a day).

Well as you know Frontier has only 1 flight per day to New York. After a very difficult call where it was hard to understand the operator, I was told no refund, and it would cost more money to get the Sunday am flight. I was busy checking other airlines but this was a holiday weekend and the only available tickets on another airline to get us to New York before the Opera started ($500 tickets also trashed) was $1,400 each. Obviously outside my budget. After we calmed down we decided that maybe we would fly out Sunday am and just spend one night in New York. When we called back to say yes we would take the next flight, we were told our tickets were canceled but we could start over for $249 per ticket. I said "well uncancel them." She said she could not.

I checked my watch. If the original flight had been on time, which I doubt as it was very stormy, it was just now leaving and I had missed my honeymoon weekend in New York. So, home we went, very sad and disappointed as we had been so excited about our short trip away from home. But then I did some research. All airlines have carriage contracts but only Frontier lists a required check in time. Further, to find this tidbit of info, you must comb through a pages-long "terms of agreement". I must admit I did not read this, size 8 point font carefully when I PAID FOR MY TICKETS, but it does say that you must be checked in at least 45 mins or you will be denied boarding. But only once does it say that in the fine print. When you get your email to check in it is not mentioned anywhere, no reminder that you must check in early.

Remember this is not common practice on any other airline and I have flown regularly out of Atlanta for the last 30 years. Even if I had checked in online I still would have been denied boarding because I did not have a paper boarding pass (who requires paper any more?). This happened to six people in our line that morning, not just us. My research also found out that this is the common practice of Frontier. This is how they are making their profits, they are intentionally overbooking (they admit to this on their website and wrote some policy to cover themselves) and then denying boarding based on what is essentially a footnote in a rambling legal document that you agree to at the time of purchase.

And, lastly, be forewarned, unlike on legitimate airlines, you are not buying travel to a destination. You aren't even buying a seat. You're buying the CHANCE of a seat. At no time during this fiasco did anyone, in person or on the 800 line, attempt to ensure I reached my destination. So, here it is the Sunday AM of my honeymoon weekend writing a review in my own house in Atlanta instead of New York wondering how many of my fellow travelers were booted off the NY flight today.

Several minutes later it was changed to 8 pm. We departed at just about the time I should have arrived at my Atlanta destination making my arrival to my hotel there not occur until after 12 midnight which meant I would have limited sleep before I had to be ready for a conference in the morning! But to make matters worse my return flight was delayed as well by almost 3 full hours making my arrival back to my destination not occur until 1:40 am!! These delays created havoc on both ends of trip. I don't think I would bother using your airline. It wasn't convenient at all! Your seats are uncomfortable, you only give drinks or snacks if you pay for them and I had to pay to select a seat and pay to carry my bag on and put in your overhead storage bin. In the end, it ended up as much as other airlines and offered absolutely NO savings and was totally inconvenient!