Frontier Airlines Reviews

The Frontier rep (John) told me that he was unable to do anything for me. But directed me to the "Feedback" form and present my case. And I asked how long will this take because my flight was in a few days... He assured me it would be no more than 6 hours. After 8 hours went by, I called Frontier (again) and again stressed they could not help me... Only the "back office". So I politely asked to please transfer me to the back office. They put me on hold while she reviewed the incident I sent (PDF of the email confirmation with all the breakdown prices for carry on plus screen capture of web baggage price).

After about 10 min on hold, the back office manager reviewed my email (with PDF of original confirmation with lower bag prices) and did indeed honor the $28.00 and I promptly paid over the phone. She thanked me for bringing this to her attention and will be fixed for new customers. When I received the updated confirmation email, lo and behold, the baggage prices went up! I hope the process was much streamlined. This took me part of my morning and afternoon trying to resolve this.

My son who purchased the tickets booked through Frontier and not a third party and was never advised of the change. When I inquired about a refund I was told I missed my flight so there would be not refund. Can't tell you how disappointed we were to miss our visit with our son but the total disregard for the customer of Frontier was even more disappointing. No "we are sorry", no reason why the time was changed, nothing. This is a very poor way to run a business.

Because of appointment at the Chicago, I decided to buy a new ticket first, at another airline but even the soonest one at the moment was 8 hours later than the Frontier Airlines ticket, so I can not meet my appointment time at the Chicago. Also, I faced to stay at the airport the whole night, which totally ruins my the next day and these whole things are too annoying, too stressful.. I will file compensation for my lost time, money, psychological stress, cancellation of appointment at the Chicago but even this procedure makes me too mad.. How come the Frontier Airlines does not notice passengers the cancellation just before the departure with no reasons? #frontierairlines #victim #mad #flightcancelled #noresponsibilities

While we were waiting for our flight, I checked my prepaid card balance online, because I had an uneasy feeling. Sure enough, there was an authorization pending for the ostensibly “declined” purchase of a checked bag with Frontier Airlines. I called the card company and they told me to watch and see if the purchase fell off because it hadn’t actually posted yet. But sure enough, on 9/8, it posted to my account. I called my card company again and they told me that I’d have to attempt to get a refund from Frontier before starting a dispute.

Long story short, the first Frontier CSR I spoke to tried to insist that I was NOT double charged and that I was charged $50 for my checked bag and $50 for my “carry-on.” LOL... $50 for a carry-on that nobody had, as my sister and I were carrying our purses... and charged to a different card, at that?? I had to recount the events multiple times and still I was gaslit and told that they did nothing wrong, I was NOT double charged, and that I MUST have had a carry-on.

I finally had to escalate to asking for a supervisor, which I hate doing, but $50 is $50 and I felt like I was being accused of trying to pull a fast one on Frontier. I’m not trying to claim a refund on a service that was provided in good faith, I’m an honest person. I’m just trying to get my $50 back that was wrongfully charged TWICE. Sorry, I’m not paying twice for a checked bag which is already too expensive to begin with. $50... that’s a crawfish po’ boy and three cocktails on Bourbon Street.

After 25 minutes of back and forth, being interrogated and trying to explain and clarify and basically BEG for my money back, the charge was grudgingly refunded to my card and the supervisor seemed really put out about it. This whole experience left a sour taste in my mouth and I doubt I will use Frontier Airlines for my next trip. Southwest might be a little more expensive but at least you don’t get completely hosed with baggage fees.

After ongoing communication with BBB I am still waiting for Frontier to respond to them. On 8/30/19 a handwritten check, with no stub, no letter or any other communication was written, mailed Sept. 3rd. Received the check and the amount is $220.00 less than the cost of the flight with another airline. I have read many complaints on the Denver BBB site experiencing similar results. How is this business continuing to engage in such unethical practices. Also, how is such a large corporation disbursing checks that are hand written, no documentation identifying what the check is for or how the amount was calculated nor any other information provided for a paper trail for the company! Dianne

I was late arriving for one of my Austin flights and the plane was taking off. I was told I could take the next available flight for $79. I should have looked to see what the next flight to Portland was before calling. I got back to Portland the next day after spending 10 hours in Denver and 2 other stops with long layovers. But, since I could only blame myself for missing my original flight, I didn't gripe. I get their emails and always check their sales. Flying inexpensively is much more fun than driving! They get you where you're going--just leave the whiners at home.

I called back customer service and told them what had happened and they still proceed to tell me it was my fault even if 30 others did the same thing. Now I get if it was one or two people it would be on my end but 30 in the time that an employee worked, I’m sorry but it is something in the company’s end. They will not give me a credit for the second plane ticket I bought for the same day when I shouldn’t have had to. Beware of this company. I honestly will not be using them again or recommending them to anyone.

Everywhere, they had signs warning customers not to be a sloth, slowing down everybody by not pre-paying for luggage (which they will then later lose). All throughout the flight, she kept on threatening everyone in a very angry tone, about trying to sneak. Anything on. Even drinks and snacks are charged. $2 for water. $3 for a snack or soft drink. $8 for a beer. The seats are very hard and uncomfortable, and unusually tight. Tray tables are smaller than a small iPad, and they boast about it! They take pride in having a smaller carbon footprint. After all the rudeness, abusive treatment during the flight, lost luggage that I had to pay for, I ended up paying $20 for a few adult beverages, which did take the edge off my growing anger. I will never fly Commie Airlines...err, I mean, Frontier Airlines again!

We were told l that since the hurricane isn’t supposed to make landfall until Sunday, we COULD still fly in. And since it will be over before we fly home on Wednesday 9/4 we are not eligible for any such thing. I’m sorry but this is a deplorable joke. I will NEVER fly Frontier air again if they offered me free flights anywhere on the globe for life. So to clarify I’m supposed to fly myself, my wife, and four kids INTO a known disaster or lose $800 that I spent the month of July on 12 hour days to earn. My only wish is that every single person possible could read this and see what unbelievably shocking poor customer service this company champions. Disgusting sub human indecency.

After reading other similar reviews I realized that we were not the only ones who were send back from check in counters. If only I had paid more attention to those reviews before booking with them. You really do get what you paid for but in my case I didn't get ANYTHING for the money I paid other than the stress and cost of having to buy tickets with a more reliable airlines! I would NOT advise ANYONE to fly on Frontier. They do not care at all about customer satisfaction! I lost both money and time with Frontier. Lesson learned to NEVER EVER fly Frontier!

If you are using the airline for say a one day trip where you can carry on luggage (which they charge for) then perhaps they're ok. I wouldn't count on it. Their own attendant said we should get there several hours before the rescheduled flight. A domestic flight. If you don't mind seats that feel like wooden benches then they're fine too. Keep your interaction with them short. With everything I've read and this personal experience I will never fly them again. Thankfully we flew American on the way home... and they didn't charge us for soda or coffee on the flight. As an aside, in their note to me, which they sent twice, they didn't get my name right and it was apparent the sender did not have a command of the language with multiple typos and incorrect use of tenses. Poorly trained staff from the front line to the customer service end. Never again.

Frontier is a horrible terrible airline. Shame on you for not giving people their money back due to the weather. I will only fly American Airlines from now on. I have told everyone what happened and will continue to blast Frontier Airlines for the scam they run on your luggage. Someone needs to put a stop to this. If I didn't fly your airlines and missed my flights due to weather I should receive my funds back.

I called their 800 number and filed a claim. Finally, on Tuesday, they called and said our bag is in Trenton. We were going back to Charlotte that next day so I told them to hold it for us. From Saturday thru our trip, I spent $500 at stores to cover the items Frontier screwed us on with the lost bag. Then, on Wed when we check our bags in Trenton to go home, our extra items that we bought because Frontier lost the bag caused our one bag to be overweight. They charged my $75 for an overweight fee. I will be in touch with their Denver admin people very soon and will never, ever fly with this pathetic airline again.

When I approached the Frontier kiosk to discuss my refund for the cancelled flight the manager on duty was excessively rude to me and offered me a flight voucher for less than was my original cancelled flight. When I expressed to her that this was unacceptable she shoved a letter at me to send in to the airline to cover up to $400 dollars for the cost of my replacement flight which didn't come close to covering my replacement flight. All in all I ended up paying $200 for the original cancelled Frontier flight and $600 for a same day first class flight through Delta. Not to mention the entire day sitting at the airport waiting for my flight which would never arrive and the hotel room for $200.

All in all my trip ended up costing nearly $1000 for a one way flight and they were only willing to reimburse me the $400. Furthermore the customer service representative on the phone was horribly rude to me and refused to allow me to speak with a supervisor. When I sent in an e-mail to request my refund they took hours, and sometimes days to respond. It seems to me that Frontier does not care in the least about their customer service or their reputation. I will never fly Frontier again and do not suggest anyone else does either.

On 7/21/2019 I noticed her ticket still had not been cancelled and called back. Frontier then divides our ticket so this way they could cancel her flight but not mine. Again there is a cancellation fee for this as well! I then upload the document Frontier told me to send in - simple, a letter on doctor's letterhead stating she was having a medical procedure and could not fly signed then signed by the doctor. On 7/22/2019 I then receive a denial of my refund for her ticket because the letter did not state that she would not be able to fly within the next 90 days. I was not told it had to say that so I was still denied the refund!

On 7/24/2019 - I get to the airport to leave for my flight to FLL only to find out that my flight was delayed again! No explanation was given and by this time I had lost a whole day of my trip due to Frontier changes and delays. Still waiting is ISP, an hour later - I get another notification, there is another delay! Now I will not even arrive in FLL until after my hotel Check in, office is closed! Lost the whole day of my trip due to Frontier schedule change and delays, was not refunded for the ticket I purchased for my friend due to customer service giving me inaccurate information. I got to the hotel around midnight - after the office was closed and had to make other arrangements so I lost money there too! Checked in the next morning after 12 and now half of that day was wasted.

On 7/27/2019 I get a call that my father in law had taken a turn for the worse and I needed to get home right away. I called Frontier and just wanted to switch my existing return flight home for 1 day earlier and would even go to a different airport. No. They charged me to cancel the existing flight home to ISP for July 29th and would not refund that fare either (SO NOW I LOST THAT MONEY). On top of that, they would not even assist in getting me on a different flight! I found a flight online, had to pay again for a new flight home out of West Palm Beach which cost me another 171.98.

At this point I've now lost over 800.00 with Frontier - Airfare for my friend's round trip ticket, my original return ticket, the cost of my hotel for the night. I couldn't check in due to Frontier's delays, having to book a completely different flight because Frontier wouldn't change my existing return ticket to a day earlier so I could get home in time to see my father in law before he passed away and to boot you charged me for every cancellation!! My trip was ruined from the day I booked Frontier and got the first flight change email. After all of this I get home and email Frontier for days about this experience and they gave me a refund of $119 & Frontier credit of $75! Are you serious? I have never been more disappointed in an airline. UNPROFESSIONAL IN EVERY WAY!!! DO NOT FLY FRONTIER!!

The only reason my friends and I chose this location to meet (Raleigh) was BECAUSE Frontier flights were so cheap. Now we have hotel reservations and car rentals that we are unable to cancel, and now they have to find another flight. Out of all of the budget airlines I have interacted with (I have flown Allegiant & Spirit personally) this one is definitely the least reliable and customer service has been terrible. I would recommend this airline to anyone who enjoys wasting their time with purchasing plane tickets that will just end up getting cancelled.

We believe that by the time the crew member arrived, she was fatigued and could not fly, and frontier need to create an excuse that sounded better than “We had you wait several hours for a crew that can’t fly.” Currently, Frontier will acknowledge that it was their error that the flight did not leave, but will not reveal why.

We were told to wait in a customer service line of over 100 people to see what could be done for us. Frontier had 1 person working the counter. We were not given a baggage claim number. Several of us called frontier and were on hold for an hour or more.

A Frontier representative told me over the phone that the Flight had not been cancelled and he could not do anything, and did not change until I strongly protested and let him listen to the more than 100 angry people around me. When a representative did finally show up much later to pass out letters that were supposed to explain tickets and lodging, we attempted to ask her about bags, and she literally ran away. No frontier representative ever told us where our luggage would be.
At 2am, there are very few hotel rooms left nearby in Denver, and public transportation has stopped (or at least does not run to the airport, I checked with an airport employee).

To this date, Frontier is only willing to compensate $150 for a hotel room. A letter passed out by them said that due to the “high demand area” (this is the same area their corporate office is in, fyi) they could not provide us accommodation. The cheapest room I could find was $170 ($196 with tax and fees). I strongly believe this was the cheapest available, as I received the cheapest room, and the desk attendant said that the last 40 people to enter were from my flight. The hotel was 25 min from the airport, everything closer started around $300. Due to the lack of transport, the only option was Uber or similar. After many hours and effort, Frontier agrees to pay transportation costs, but not the tip, despite tipping being a standard and expected practice, and $5 on a $31 fare being extremely reasonable.

Some people I spoke to had to sleep in their car, and many could not get a flight until Monday, potentially taking on over $1k more expenses if they were a group.
Frontier flat out refuses to pay reasonable meals for the extra day in Denver, totaling $27.88. Had I made home on time, meals that day would have cost maybe a quarter of that. When mentioned to Customer Relations Agent Joshua, he made a comment that knowing food is required for survival, he expects to eat daily and budgets for it, a remark I found extremely rude.



I have spent 5-6 hours total on the phone with frontier, 80% of that time on hold. Average transfer time between parties is 50 minutes, in my experience. I have had several agents laugh at my agitation, and one agent invoke her family’s welfare for some reason. This also happens to be the same agent that hung up on me after waiting to speak to her for 1 hour and 6 minutes. Joshua refused to give me this agent’s first name when I called back.

On the flight I booked the next day (Flight 282, Aug the 9th), of which a handful of people were from the cancelled flight, they kept a seat empty because “It would not recline.” (This was according a flight attendant). I want to stress this. Over 100 people were stranded in Denver the night before, and Frontier kept a seat Vacant on one of the next flights because it could not recline.



In summary, Frontier cancelled our flight for what appears to be negligence on their part, causing us several unexpected expenses that they refuse to fully compensate for, despite the expenses being objectively small and reasonable. In my opinion, these expenses were brought about due to fraud on Frontier’s part. Frontier gives me no reason to doubt this, as they refuse to reveal any details on the cancellation. Additionally, many frontier employees seem to have put first minimal effort to assist customers. Though I have received emails stating frontier strives to provide the “best service,” and Joshua even something similar at the beginning of our call, when I asked if this is what Frontier considered “Best Service,” he refused to answer me.

As I continued to go through the check in process *(approximately 12 steps) and be offered different services to purchase singly or you could purchase a pass for $78 which would package some of the single items offered. As I continued through the check in process I find the bag I had to pay to check in could have been carried on for the same fee. I called Frontier (and was on hold for at least 30 minutes) to see if I could transfer the bag from a checked bag to a carry-on bag and was told the only way to do that was to pay a $14 dollar fee for each leg of the round trip ticket. What does it matter whether whether I check it or carry it on? The fee is the same and it meets their restricted size. But no, as you continue to check out you have to "swear" that you are not carrying on a bag.

So to reiterate, if you want to fly Frontier, you cannot select a seat at check-in unless you want to pay an extra fee from $28 to $60+ for a seat, pay extra for a carry-on, and your personal items size is restricted must be placed under the seat in front of you! I can't wait to see what they charge to board the plane (will I be charged if I bring my own drink or snack?) and what is the fee to use the restrooms and what will they charge for the toilet paper, soap and water to rinse my hands??? I will NEVER travel Frontier again. I am too close to my departure date or I would have gladly donated my ticket and flew on another airline so I wouldn't have to business with them.

Talked to the manager who was a straight up **, she did not help us whatsoever. They refused to give us another airline, as well as pay for a hotel when they expected us to stay for three days longer than expected. We were then told we would be put on standby with 20 other people. Not gonna happen. This airline is a straight up joke. The only thing they did for everyone was email a 50$ FOOD VOUCHER. In which you can only use within 30 days. Thanks for the food voucher but you will never see half of your customers again. xoxo. Go ** yourself.

We expressed our dissatisfaction and stated we’d never fly Frontier again, to which the woman basically responded, ‘Ok’. Granted, we did not see anything in the “fine print” but you’d figure Frontier would want to exhibit “goodwill” with its customers. Instead, Frontier Airline is basically ripping us off for $311.00. We are going to file a dispute grievance with MasterCard and hopefully get at least some of our money back. DO NOT EVER BOOK ANYTHING THROUGH FRONTIER, NOT EVEN A FLIGHT.

Over the next three days, I was put through endless circles of atrocious outsourced customer service representatives. Throughout this time I chatted with about 20 different customer service reps and various airport staff; hearing different stories. My bag had been found and lost again once, and then permanently lost, with zero concern, assistance, or assurance from Frontier. On day four I took matters into my own hands and begun contacting airport baggage service offices. Finally, I was dealing with friendly and understanding airport (not airline) staff. I seemed confident my bag may indeed be found.

Day 5. My girlfriend and I began to compile an Excel spreadsheet with all of our missing items in the checked bag with the corresponding dollar amount to bring to a Frontier supervisor at our closest airport because we still had no news about our bag. Frontier had told me every day I would receive an email and phone call within the hour pertaining to my bag and I never heard a word. Day 6. I receive a call from IAH (Houston) baggage service department that my bag had been found! Another airline sent this bag on their plane when Frontier brought it to them days later. I still never heard an apology or was refunded for any submitted expenses from Frontier. After a stressful 6 days I leave you with this .... don't @FlyFrontier.

Well finally we’re able to board 7 hours later and we’re all on the plane. Finally headed to our destination. I pop my headphones in and watch an entire 30 minute Netflix show with the overhead bins still unlatched and open, no updates from the cockpit. Someone jumps on the intercom 5 minutes later to tell us we haven’t located a captain for our flight yet. We sit in the plane another 30 minutes just for them to tell us that the flight is cancelled and we need to go home. NEVER. I repeat. NEVER BOOK A FLIGHT WITH THIS TRASH COMPANY. On our way out the employees were more interested in feeling sorry for themselves having to deal with our logistics than trying to actually help. I will rent a car and drive across the country before I deal with this company again.

I waited and at 7:07 another Frontier representative came out and finally asked to help me. I asked to check in and he said I could not because I missed the 45 minute check in timeline. I told him that was two minutes ago and I was the only one in line behind an irate customer and had been waiting since 6:50am. He did not yell at me and wasn't curt but in a very un-caring and unsympathetic tone told me, "we recommend you being here 2 hours early". I said “isn't there clearly something you can do. I am two minutes past the deadline and I was here on-time but you were somewhere in the back and showed up to help service me 2 minutes past the deadline”. He nonchalantly and with zero concern said there was nothing he could do.

I have 4 children and am very busy at work. I typically check in on my mobile app when an email is sent to me reminding me to check in. I never got the email. I found out after this all happened that the email was sent but it was sent to my junk mail. When I showed up initially I didn’t know where the kiosk was and I honestly should have cut in on the conversation with the irate customer but she was cursing and babbling so loudly that I didn’t want to interrupt her to push the issue of being serviced. Also, I really didn’t know that they would not let me check in if I missed the 45 minute deadline. If I knew that I would have interpreted the irate customer. I have never had this sort of issue with another airline. This is my first flight with Frontier and it was not very pleasant. My concern is:

1. That my confirmation email didn’t state boldly that if I didn’t check in 45 minutes prior to the flight I would not be able to be admitted “no exceptions”. That I would receive an email or I need to manually check in a day early to avoid issues. Clear instructions would be nice for people that are very busy. It would also clue me in to investigate in the event my email was sent to junk email.

2. I was on-time. In fact I was 60 minutes early. There were no lines at the gate and there was only 1 person who was in the frontier line in-front of me but there was only 1 Frontier representative available that was occupied with an irate customer. The second representative (Prince) was not available at 6:50am and did not come out of the back office until 2 minutes after the 45 minute deadline. This would have been a non-issue if he would have simply been available to service customers.

3. I explained my side of the situation to Prince and he lacked any empathy and quite frankly seemed unconcerned. He came across lethargic and presented very poor customer service. He seemed to not care at all.

4. I just can’t believe Prince could not process me into the flight 43 minutes prior to the departure when there were very few people in the airline security gate and I would have been 25-30 early to the flight. I have been much later to flights in the past with other airlines and never had this issue.

5. The only next available flight was the following day which forced me to missed my cousins wedding reception.

Thank you, Tyler **

Other friends of mine that had experienced similar flight cancellations were offered a free travel voucher for the hardship, in addition to the refund of the money. I was not offered anything at all... I understand the airline staff were working to clear the airport and chose the easy route out to refund the money back.. but the customer service can be better. They can understand the hardship of the passengers and have some heart to compensate and earn their trust back, but they are heartless as best as they can be to turn anyone off.

We were on our own! Not even a cup of water was offered! I spent the night in the airport until someone could come to pick me up at 4 am. We got a crappy $100 voucher! I tried to use it today and there are a ton of restrictions!!! So it is useless!! I hung up on the operator! USELESS!! When I was finally able to fly out on Wednesday, July 10 that flight was also delayed several hours!!! NEVER EVER FLY FRONTIER!! WORSE AIRLINE THERE IS! CUSTOMER SERVICE IS HORRIBLE!!! HOW ARE THEY EVEN STILL IN BUSINESS! I will make sure EVERYONE I know NEVER flies Frontier... EVER!!

We were offered re-booking on Frontiers next flight out of DFW, on TUESDAY. You of course would have to sleep 2 days in the airport because Frontier does not offer any compensation for hotel, rental car, food... NOTHING. We were told by the gate agent that you can get a refund in 5-7 business days, just go on Frontier website and fill out their forms. Just seems a little suspicious that 2 other airlines flying the same route did not encounter any "bad weather". I think that Frontier just has bad logistic planners or perhaps pilots that are just not skilled enough to fly in the rain.

"Frontier Customer, We need to inform you that your upcoming Frontier flight has been cancelled. We apologize for the inconvenience this has placed on your travel plans. We look forward to assisting you in re-accommodating your travel plans on our next available Frontier Airlines’ flight. Please see an airport customer service agent or contact our Frontier Reservations center at 801-401-9000 for assistance in re-booking your travel. Thanks for choosing Frontier. We apologize for the disruption to your travel and we look forward to seeing you on-board soon. This is a one-way message, any reply to this message will not be seen. If you have questions, please visit www.flyfrontier.com or contact Frontier Reservations at 801-401-9000."

As you see there was no flight number included in the email. I looked up at the flight board and it said that my flight was still on time. So, I finished going through security and headed to my gate. There wasn't a flight attendant there. I went to the Frontier website and it still showed that my flight was on time. I assumed it must be something with the return flight and decided I would figure it out once I got to Denver. A handful of passengers arrived and we waited. When no employee showed up by 5 we started worrying. Only a few of us had received the vague email. None of us received a text update. All of us were looking at the website and flight board while trying to get customer service on the phone. Both still showed that the flight was on time until 5:20 when it changed as we were looking at it. One man exclaimed, "This is the 3rd time Frontier has done this to me!" Several people stormed off at that point.

I was following a myriad of prompts while trying to speak to a human on the phone. Apparently the passenger near me got ahold of someone because he shouted, "Friday! I can't wait until Friday!" Then he stormed off too. I was looking at the flight board. Every other airline still had flights to Denver. Some of them had several flights. So, I couldn't understand what Frontier was doing. I finally got ahold of someone. They said that the flight was cancelled due to weather. It was lightly raining, which I can add, had stopped by 6AM and the sun was shining again. "Sorry, we can issue you a refund in 7 to 10 business days if you want." I told them what I wanted to do was get to Denver and asked how they were going to help me get there. "All we can do is give you a refund in 7 to 10 business days." She told me I could go buy myself a ticket from another airline!

Well, not only did I not have the money I gave to Frontier, the cheapest last minute ticket was $600! Which I didn't have. They said they sent the email at midnight. Ok, then why didn't the website or flight board not show it until 5:20? I asked several times why there wasn't a Frontier representative in the airport. By then I had walked to the main Frontier counter and there wasn't anyone there. They never answered any of my questions, they just repeated the same thing to me about getting a refund. They said they couldn't help me get on any other flight. They didn't offer me a hotel, cab or so much as a cup of coffee to assist me. They just stranded me at the last minute in the airport with nothing. It was important for me to get to Denver, not only because my brothers and I were moving my mother to Tennessee, but also because that was possibly my last chance to see my frail father before he passes.

Needless to say I was angry and upset. I felt cheated and abandoned by Frontier. I felt like they couldn't care less about the situation they had put me in. Thank God my husband was able to leave work and take me to my car and that I had a reliable enough vehicle to drive. Since I drove out there, I had to drive back. Which meant 5 hours of flying turned into 4 days of driving. I obviously didn't have as much time to spend with my family, but at least I got to see my dad. It was a long trip for my mother but she was a trouper. Frontier refunded my ticket, but not my mother's. So, they made several hundred dollars off of me. And I didn't receive the money until after my trip. Thankfully I had credit cards and my brothers to help me. I will NEVER fly Frontier again. I warn anyone reading this to save yourself the trouble and spend a little more money to fly with a legit airline.

They were nice enough to book us a hotel for one night - not two nights. So, we checked in at 5AM and had to check out at 11AM! We had to pay for the extra night, food and transportation to the hotel ourselves!! After all was said and done, I called Frontier about my $500 travel voucher they promised and was told I no longer qualified because the receptionist booked my flight - not me! Looking back, she purposefully conned me into booking the flight herself so Frontier wouldn't have to give me any sort of travel voucher. I'm out over $400 from the extra day/night in Las Vegas. WE WILL NEVER FLY FRONTIER AGAIN.

We had already paid for an Airbnb and rental car for June 19-23, all they offered was a sorry and they could refund us. We had to cancel and find another flight with another airline that flew out the next afternoon which didn't offer a straight flight to San Diego so we had to fly to New York and sit at that airport for 4 hours. We finally arrived that evening at 9 at night. This airline cost us hours of our time, money and a day and a half of our vacation. Talking with others they have had similar experiences.

Two strange things with this: 1) As I mentioned, flights on other airlines were unaffected. Nearly all flights into Omaha and neighboring cities were still landing without delay. Same thing along the entire flight path. This seems to be a common occurrence with Frontier. 2) While there was a small storm near Omaha (which didn't seem to affect other airlines at all), the storm was completely gone in a matter of hours. If weather was the issue why didn't they just delay the flight for two hours until the storm passed, rather than stranding everyone (and only offering flights 5 days later)?

Not sure if Frontier has under-qualified pilots (not allowed to fly in mild weather?), cheap planes, or is just straight up lying about reasons for cancellation (do they have less liability to passengers if they claim weather problems rather than mechanical/logistical problems which actually caused the delay?). Not sure, but considering how often this happens, seems like this bears looking into.

No compassion. No respect. No consideration. Literally nothing more than “I can give you a refund”. And god forbid you have to call them for anything at all. The amount of money this cancellation cost us in food, lodging, loss of work, and more importantly loss of time solidifies my resolve to not only never fly Frontier again but to warn anyone of the deplorable “service” they provide. Spend a little more somewhere else for peace of mind.

The Frontier front desk employee would not print my boarding pass because after trying at security to get the app to work and then waiting in line again, it was to close to boarding. We were checked in and had seat assignments. I tried to explain this but she would not help in any way. The flight ended up delayed an hour and there should not have been any problem but we could not get any help from the desk agents. Upon going back to try and re-book on another flight I was told that they couldn't get me out for two days and that the desk agent was new and should have printed my passes. That did not make me feel any better.

I walked with another passenger to try to find more help. There wasn't any... I went back to the area of the lady and noticed the other passengers waiting for another flight were still sitting there. (10-15 min later) I went to the lady, interrupted her and her friend again. I pointed at the plane and said "are you sure that isn't the Vegas plane?" She said "omg, I think it could be!" She called and opened up the doors and chuckled... By this time I'm super pissed this Frontier. Who do you guys hire? I'm a customer and I'm telling your employees how to do their job? Anyway, I walk on the plane, ask the young girl for her name, she says "haha why"? I said because I'm your customer and I'm asking for it." A flight attendant asked me my name, I told her. The lady that wouldn't help us said "at least you got on dude." I said "yes thank you for letting me do your job".

The flight attendant asks if where my seat is. I said f13 (window seat extra leg room". She looked at the other flight attendant and said, "You're going to have to go deal with that.." (I'm thinking what the ** is going on now?!) We get the ** back there and she says "here just sit in that open seat" (f12) (no window, between a big guy and the ** that's in my seat). He looks at me knowing he is in my seat and smiles. (I'm livid) I can cause a scene you see on the videos floating around or the stewardess can ask him to move since I'm there. She does nothing. I'm in ** fire.

I sat down and thought to myself "first time flying with this company, I guess all this ** is normal for Frontier." I kept my mouth shut even though I was boiling and everyone knew it. I sat down and both the ** elbows were hanging over for me to run my ** against when I sat down and the whole rest of the flight.. She asks if I want to put my backpack overhead because the guy in my seat had his stuff where mine SHOULD HAVE BEEN! I said no thanks.. She didn't know what to do.. blah ** blah..

After we take the ** off, the Steward comes back and asks me, "do you want to sit in the front of the plane? There is a window seat" I said, "No thank you, I want my window seat with my leg room." (She walks off). I enjoyed no apology but I did get enjoy being smashed between one bigger guy and a **. Both had no respect that I was there. And bumped me with their elbows the whole time. The flights were late, I couldn't lean against the window to sleep. The whole team was a bunch of "not giving a ** employees". Why would I or anyone fly Frontier?! -Steve your first time customer.

Finding Frontier. I found Frontier thru the Google Flights search. Google does a decent job of finding low rates. The last item in my review discusses a little more savings you might be able to get. You can jump there now if you want, but think of all the good stuff from my experience you will miss! What I needed. My requirements were to depart in the morning, between 7:30 and 10:30 am and return late in the afternoon after 4PM. I'm traveling with friends, and they asked me to find the flights! Many discount websites make it difficult to see all the airline schedules, and instead prioritize flights by price or specials they claim to have. I skipped going down that rabbit hole for now. For this review, I focus on Frontier Airlines.

Account Signup. I found Frontier's website to be mostly straightforward and easy to use, which compared to other airline websites, was a delightful surprise for me. Setting up an account was easy and automatically opted me into their frequent flyer miles program. The password requirements were a bit stiff to conform to, and there is no 2 factor authorization for login.

Flight Selection. Selecting a departing and returning flight was simple and straightforward. Like with some other airlines, you cannot easily get the lowest displayed price unless you are willing to fly during off hours. After choosing the return flight, the prices for each leg are averaged together and show up as exactly the same cost for each leg. Again, nice and simple because other airlines show one price for going and another for the return flight, making you constantly second guess your choices. Unlike American Airlines, selecting the flight does not result in an immediate up-sell to the "main cabin" for an additional cost. I appreciated Frontier's streamlined approach. In other words, I got the price I expected. I kept checking to see what I was missing!

Fees - That's what I missed! I don't know about you, but I hate fees, upgrades and options. I always opt to the bundle when possible. My life is too short for me to spend time figuring out these things. Just sell me a ticket, tell me what you think I should have, and let me be on my way. PLEASE make life simple! Some other airlines have various fees that drive me nuts! Things like first and second baggage fees, premium seat charges, carry-on baggage fees, cancellation or schedule change fees. I think American Airlines has lengthy policies written to explain their fees. Who has the time to read all that? Who can really understand all the moving parts that seem to take into account bag size, weight, season. Too much for my brain to compute! FRONTIER MADE IT SO EASY!

The Works Bundle. Frontier has two fee bundles. I chose "The Works"! So simple This bundle includes everything I could want or need. It cost me $68 each way. I figured without this bundle, I would have paid at least $100 for the same stuff. More importantly than the money saved, I saved time!!! My only "upgrade" came at the very end for a $10.95 insurance that is provided, billed by and paid to AIG (but automatically added to the total price) to cover some stuff like lost baggage, etc. Even the final invoice was simple:

The Negatives: I read a couple of reviews here on this site about how bad Frontier is as an airline and how bad their employees mistreat their customers. Shame on those Frontier's employees for their lack of empathy, sarcasm and inhuman behaviors. I figure the karma of "what goes around will come around" will take care of them, one way or another. And I am hoping for a more pleasant experience than some on this site have had.

I have a couple of negatives regarding the Frontier Website: 1. Frontier's online payment processing does not permit the use of multiple payment methods, so traveling with buddies that pay their own way is not so easy. That needs improvement. If it were possible, I would have booked everyone in my party using different credit cards.

2. After signing in, I did a dry run to get some comparison prices. When I signed in a second time a few minutes later, I noticed that "The Works" bundle price changed from $86 to $68 along with a message that the price was only good "Now". I signed back in several times and always got the lower $68 price. (YES LOWER.) However, when when my buddy signed up for a new account and booked his travel about 1 hour later the price for the same bundle went up from $68 to $83.00. Frontier should keep their pricing consistent. This got me thinking and I played around with different flight times, I found that this bundle price does change. It almost appears to me that as the flight cost goes down, the bundle costs go up. I feel this is shamefully and deceivingly tricky on Frontier's part. Because of this I am sharing a my trick that saved me $62 on this flight and could save you even more. See below.

Summary. I am so used to seeing trickery in airline sites. They are almost as creative as some wireless companies in coming up with fees and new things to charge consumers for. Will they ever learn simplicity (think Apple) wins out in the long run! (look at Apple, T-Mobile, etc). Because Frontier surprised me with changing their bundling fee (albeit to a lower amount), and did not give my friend the same discount, I am sharing my tip on saving a few dollars. This saved me $62 on my trip. This may not sound like much, but it's a dinner at a decent restaurant!

Tip: When I booked with Frontier I noticed the promo code, but found none readily available online. I happen to use the "Honey" app extension with my Google Chrome browser. This extension detected the promo code at checkout and found me the best discount code to use. For me, it was "KAYAK". I hope you found my little review here helpful.

Just to do a little test I tried doing another transfer (without finalizing) from and to the same accounts as what caused the issue to begin with. It again showed Saks 5th Avenue. There is obviously a big issue with their website with large sums of money potentially going to the wrong person's account. I took screen shots and called Frontier again earlier today to see if they could look at it to see it is truly a problem. I explained that they should be aware this is an issue and it could be impacting others. They seemed to care less and just said my dispute is in process and I can also check the status online. This is totally unacceptable. If a company's website is not working properly and there is a chance large sums of money could be sent to the wrong place wouldn't you think someone would care or try to fix it?

I chose to re-book using the site Frontier provided, choosing American Airlines flight at 8:00 AM the next morning. Flight was $443 one way, so not too bad. Only $43 out of my pocket (in addition to original cost to Frontier). Approached American Airlines counter next morning and they could not find where I had paid for booking, but did have record of it. Since it did not show paid for, booking had been cancelled, but I could fly out by re-booking at almost $1000. I called Frontier. They looked at site and found where I had re-booked with American, but stated they did not know why payment did not go through. So they simply said, so sorry, try again. Only re-booking site would not let me back in.

I drove home since my trip was to attend a funeral and timeframe had been critical. I contacted Frontier's Customer Service to find out about refund. The CSR told me she would be glad to process a FULL refund of the almost $600 I had paid. I specifically asked her if the refund was for the full amount, she replied it was for the entire $597. The Flight itself was about $400 because I took Frontier's "The Works" package for $196 to reserve seat and have free baggage carry on or checking. Frontier refunded the $407 for the flight and "The Works" package, but not for the almost $200 car rental, stating it was non-refundable even though booked at the same time on Frontier's site. The CSR I had talked to said the entire $597 would be refunded.

The email I got next day said the car rental was not refundable. They offered refunds to all passengers, even though website stated that passengers without "The Works" package who cancelled reservations would not receive refund, receiving voucher for future travel within 90 days only. Website also stated car rentals were non-refundable if cancelled. I did not cancelled reservations, they cancelled flight and caused me to be unable to pick up car reserved in Philadelphia. They cancelled my flight, screwed up my re-booking and lied to me about how much I would be refunded. Think twice about this "cheap" way to fly. Everything costs extra.

So now I has to buy dress shoes for work since my tennis shoes and dress shoes were in my bag so I can go to work. Then the lady questioned whether or not we were checked in an hour before like I was to blame. Which is a bunch of bs. Because everyone else in that line got their bags. This is your fault yet I felt like I was to blame. You should be doing everything in your power to make this right yet you're too cheap to get me my bag. Piss poor experience all the way through with this airline. Nickel and dime people to death for terrible customer service.

When I get to the other terminal I see that my Frontier flight got DELAYED. I still could’ve made my 1st flight if a worker had just told us what was going on. But they left a line of like 10 people worried sick for who knows how long because I left. When I found out the flight was delayed I had a panic attack & started hyperventilating because I really needed to be home. My arms & teeth went numb.

This was the worst anxiety attack I’ve ever experienced & it’s all because Frontier is the worst company ever! I got so sick I missed both flights! The difference with my second flight is that Spirit kindly canceled my flight for me & even fetched my checked bag from the room in the back & now I have a flight credit with Spirit. I tried to get a refund from Frontier & they didn’t even give me a reason why. JARED just said NO because I missed my flight! NEVER AGAIN!!!! I'M BOYCOTTING FRONTIER!!! There’s a reason why this ridiculous company filed for bankruptcy in 2008. They suck & they should’ve just closed down!! -Belinda ** (flight 1834 from Austin to Detroit, $142.30 paid & stolen!)

While they did refund us the full amount of our airfare, we were unable to get the condo rental fees refunded because of the short notice of cancellation. This was the first time I've had an airlines attempt to find flights to accommodate a customer needs. We will never use Frontier Airlines again and will recommend to all our friend that they do not fly Frontier Airlines. Please a customer and the customer tells 10 people--do the customer wrong--they tell between 100 & 500 people. I'm sure my wife & I will tell at least that many how poor Frontier Airlines is.

Two other ladies ahead of me expressed their disappointment of the agent’s lack of care and demeanor. The two ladies clearly stood there and we all watched the ticketing agent act like she was working and ignoring the customers. When it was my turn, her tone was rude and condescending when I asked for a gate pass to pick up a minor from the gate. You would of thought I asked her to dig a hole and fetch water for me. It’s all in her tone and lack of respect for customers that caused people like me to be disappointed in Frontier. I said to her “why are you being so rude?” I think she was shocked that a customer was standing up to her! She Is Bully! She yelled back “I’m not rude, YOU are!” I was shocked that this Frontier employee acted so unprofessional! She wanted to argue with me. We all observed her nasty demeanor. She refused to give me a gate pass because I called her out.

Frontier don’t care about customer service because people are going to fly with them due to their cheap airfare. Employees can be dirtbags and treat customers with no respect - it’s accepted at Frontier. When I confronted the manager about the situation, she refused to give me the ticketing employee’s name and said she CAN’T give me her name! She is protecting a horrible employee and as the manager at Frontier, she failed to do her duty to address the situation.

This is Frontier counter in Denver, CO at DIA. The manager’s name that worked on 5/3/2019 is Paola/Paula at 4 pm shift. Frontier, please train your people to smile at least and act like they enjoy working there. Frontier folks, if you hate dealing with people - you need to quit your job and go work underground where people don’t exist. Paola needs some soft people skills training along with her CO-worker that she is covering up for. The sad part is that a TSA agent commented to me “Frontier has the worst customer service!” The only way Frontier will change - if we the consumer take our business elsewhere. Pay more dollars for another airline that will smile, help you out and treat you with respect. I will never fly on Frontier again and waste my hard earned money on people like Paola/Paula and her team! Low Price = Low customer service

Frontier was rude, discriminated against me and only wanted to give me a credit not credit my credit card for the inconvenience of not letting me fly with my bag. Why would I want a credit to fly again with your uncredited airline? Everyone was clueless, disrespectful and not willing to make a customer happy. I will never fly with this airline. If they were only airline left I guess I would not fly. No one at the administration office helped. The women spoke over me and didnt allow me to be heard.

I am contacting my lawyer and also have footage video of what they have not done to me but others as well. I have 8 witness who also said they called to complain and nothing was done. We are all working together to file suit chargers. Also people they try to sell you a Frontier credit card while you are in the air flying with them. Dont do it. They are truly not professional.

Im telling anyone please the money you think you will save you dont. You have to pay for everything - bags, snacks and then they bribe you to buy their Frontier card. Dont do it. They will not credit anything. You will not get your money back. Im contacting Eyewitness News to share my story. I have live footage video as to how you get treated on 1 of their flights. They even wouldnt allow a young teen to sit with an older teen only person he knew because of seating. Dont do it. Save yourself the hassle. I'll fly Southwest, Delta, American Airlines never Frontier.

They did not reprint the boarding pass showing we purchased a second carry-on. At Denver, when we asked for reprint of our boarding pass to SJC, the lady at the counter was barking at us saying, "You should have asked the agent in Nashville to reprint". How hard is it to reprint the boarding pass when you have already cheated us of our money? And to be yelled at for no reason. Low-cost airline sure - but low ethics/unethical/illegal practices to fleece people of their money? Used to have no problems with Frontier and have flown before, always ensuring to buy bags, seats, etc. But after this experience, never!

Once the flight began we had reached cruising altitude when a long gray cord fell from the ceiling hitting a man in front of us. Flight attendant assured was nothing serious but moved the individual to another seat. In a few minutes the attendant used his fingers and forced the wire back into the ceiling and said to the other attendant.. We will just get it checked out when we get back to Orlando.

3rd concern, my son sat in seat 21A and I was next to him. We looked up after the wire dropped and under the light cover there was significant amount black mold. By the time we landed his eyes were watering and coughing. We have flown this airlines for years with no complaints or concerns but I felt unsafe as well as unsanitary following this flight. I feel these tickets should be refunded or another ticket provided. Q.

Frontier had no other flight options to Tampa until 2 days later, so I was forced to rent a car ONE WAY....a decision forced upon me that cost me almost $400! Frontier also marked me as a "NO SHOW", which cancelled my return flight as well! I had to call and BEG them to let me keep my return flight. They would not refund any money, give a flight voucher, or even apologize! They just would not admit that they had left early and caused my pain and suffering! They kept putting the blame on me! Whether a person is 3 hours or 3 minutes early, it shouldn't matter. An airline should never leave early without contacting the customer (I received no calls, texts, etc).

So I did get my return flight, which was another unbelievable experience. The plane was, at the most, 1/2 full and THEY LEFT EARLY AGAIN! I made this flight, but the flight attendant made the announcement that "the doors are locked and we're leaving 10 minutes early". WHAATTT?!?!? As I heard this, I could only think of my experience 2 days earlier and of another poor soul running to miss their flight! I guess this is just something Frontier takes pride in leaving their customers in the dust. Punishing them for not being there an hour early. This is just not real life. People run late for various reasons: making tight connections, getting stuck in traffic on the way to the airport, etc.

When I called Frontier about this situation, I talked to both a first-line agent and a supervisor. After getting nowhere, the supervisor actually told me that Frontier locks their doors 45 minutes prior to departure! WHAATT?!?! She actually told me this! I hope the conversation was recorded, as they claim, so someone higher up in the company can actually listen to this to prove what she said to me! This was just simply false....so incredibly stupid on her part.

So, to summarize simply, I was at the gate to board 19 minutes early, there was no agent at the gate, the door/gate was locked, and the plane was pulling away. I missed my flight, forcing me to rent a one-way car for $381, having to beg to keep my return flight, and being blamed for not being there early enough and no one at Frontier thinks there is anything at all wrong with this. Just beware. This WILL happen to you if you are held up for any reason at all and Frontier actually seems to take pride in leaving early leaving their customers. They have absolutely and forever lost me as a customer. They will never make it! (And their so-called bargain prices? Read the fine print!! They nickel and dime you for EVERYTHING). Just beware!!! Read less. Date of travel: May 2019.

Customer service over the phone was even worst and worthless. Full of false information (saying it was a 2hr delay and bad weather) and didn’t care to offer anything more to remedy the situation. This was my second bad experience with Frontier, and it’s not really cheaper when you have to pay for everything a-la-cart, with so many delays and cancellations. I will never ever fly them again and I hope you don’t either. Save yourselves. And to Frontier I say....shame on you!

I contacted Frontier and explained that My son is a Type 1 Diabetic and he is out of insulin and needs to get back to Tampa. They refused to put him on another airline leaving in 1 hour. With much confusion I asked if they were ok with him potentially having a medical emergency due to lack of insulin. The response I received was unbelievable! I was told, "If your son should have a medical emergency while in the airport, there are EMT's available". What?! So then I asked, And what should happen if he has a medical emergency in flight? No response. So, with no help from Frontier, I booked my son a $515.00 one way ticket back to Tampa.

Excuse me? If you need to charge for carry on’s when you already have the storage for me, then you have a financial problem as a company that shouldn’t be compensated with ridiculous fees. I’m not done.

Frontier’s staff during my flight were completely incompetent. You can tell they’re money first and people second. Last thing. The plane was at least 80 degrees, we were told to open up all the vents to ensure airflow but there was hardly air coming out. For 3 hours and 49 minutes we all sat in 80 degrees with no air flow. It was miserable. Pay the extra money for a ticket so you can make sure you are taken care of. Frontier really doesn’t give a crap about you.

It was an absolute CLUSTER as people kept coming in to find out that the delay text was not their fault, it was the fault of “Denver”. So 20 of us watched the plane board helpless. They said all we could do was rebook and that as a courtesy they would “waive” the $80 flight change fee. Are you freaking kidding me? The kicker is they didn’t even have a flight that left the next day, we would have to wait until Saturday. The other option was driving to San Antonio, and flying with a connnector to Vegas the next day. LMAO! I watched as people called and struggled to find ways to get to see their kids Graduate.

One lady faced a suspension from her job if she missed work the next day. I had important business that requires me to be home the next day. I paid $1000 for my wife and I to get on an American flight. After all that, Frontier essentially flipped everyone the bird as far as compensating the customers which I knew would happen. I am going to go write on a chalkboard 500 times. I WILL NEVER FLY FRONTIER AIRLINES AGAIN IN MY LIFE. Save yourself the aggravation. Don’t do it! I knew better, but I paid the price.

I had to make the representative stay on the line and send me the email confirmation of my refund. Terrible customer service. Hours of trying to talk to the insurance and airline leads to “you’re not at a loss because they refunded you.” I am. I wasted my time. I am now having to drop hundreds of dollars to get another flight. I should have just used another airline. Will not be working with them again. They charge for everything as well. Why pay for a company that doesn’t actually want to help you.

So the next day still no contact and we called again and the same snotty little girl answered the phone and told us she was the supervisor. She put us on hold and came back with "the bag is no longer in Phoenix and I can't call Frontier at COS because they are not working today" (It was a Tuesday). We asked where it was and got the same reply. So we are on day 4 now and still no contact from Frontier.

We called again and finally got someone with customer service skills. She tracked down the bag and got it to us that day. Now why did the bag go from Phoenix to Denver to Las Vegas and finally to Colorado Springs?? Everything in the bag was a mess with bottles leaking. We have always flown Frontier but no more. There is no savings when you add up all of the hidden costs and on top of that the poor customer service and communication. What did we get for all of our inconvenience and aggravation? A $100.00 voucher. You know what they can do with that $100 voucher. We will accept nothing less than a full refund for the flight. I don't even understand how they are still in business.

Frontier WILL NOT RETURN MY MONEY $319.80. But issue another credit for a flight booked in the next 90 days OR the credit cancels. This is how Airline sell cheap. "ROBBING" other people's money. We're both well in our 70s. This is NOT easy for us. We are grounded. I can't leave my wife for a minute So this Poor Airline gets my $319.00. A person robs that amount of money they go to jail.

Four days later, he called all happy because my miles had been reinstated as if they had done me a big favor. They never should have been dropped in the first place. I said they should give me some credit for this undue hassle. He put me on hold another 15 minutes and then returned saying they would give me 2 more months before the next purchase was due, now July 27, 2019. I checked a week later. They had not extended my due date. It's only 2 months but it's the principle of the thing. I called again and was put on hold for 20 more minutes. The new agent promised they would extend my date as explained by the first agent. They had his name on file! I just checked and they haven't done anything except take up about 2 hours of my time. I'm done with this airline after being a loyal customer since 2002. It's the absolute worst customer service.

The flight home was also delayed, 3 hours, again. Told to still be at the airport to check in at the scheduled time. We are at the gate waiting, the gate gets changed, never announced, we just happened to check the board. So we move to that gate, then the gate is changed again, at least they announced it this time, so we move again. We finally got on the plane and headed home 4 hours late. This morning in my email I had 2 vouchers for $25 each, that doesn’t even come close to compensate for the lost show tickets, time both directions, and the time we missed with family. We could have flown with another airline that cost a little more upfront and still be cheaper.

I have called several times but the system is automated and the call eventually ends with a: "please call back later”. I received an email telling me they would refund my money and give me a $500 ticket voucher with them or $400 with another airline. Ok fine... However, they will not respond with my refund for ticket or any type of voucher. I have emailed them six times and now have realized I am being ignored intentionally. If their service is this bad I would imagine this cheap backwards airline cuts corners on plane maintenance as well. Please research carefully before flying with them. Sincerely, a very level headed person pushed to the limit over being scammed by Frontier Airlines.

This company is criminal. I have hated flying them before simply because of the rude staff, but figured we'd give them another shot because of the cheap price. NEVER AGAIN. My experience with customer service has just proven to me that they DO NOT care at all about their customers and are just out to steal your money. I will be disputing that $50 service fee with my credit card company. At least they value their customers and customer service.

What is the point booking a vacation and making plans of things to do. Putting down money to hold a spot if the air can just come in at the last minute and change everything. I don’t think this is way to run a business or treat your customers. It’s no wonder Frontier is a horrible company. This will be the last time I’ll book travel with them. If we all stop traveling with Frontier we can really make a difference.

I went on the website (because we could it get though by phone) and saw that our flight was marked CANCELLED. No reason, our friend was with us and had booked Southwest, his flight left on time. Tried to rebook, nothung for 2 days. No help from Frontier accept to show us a printout that we Should have received including a travel voucher for air or car rental. With no other fights to Denver for 2 days, we were forced to rent a car and drive the 13 hours to Denver. It was snowing in Las Vegas when we left and the drive back was in a blizzard conditions for the first 5 hours.

I agree with the other reviews, Frontier has been failing for a long time but has no empathy or human compassion for their precious cargo, the clients who hired them. Seems like the animals on their tails are more important than the people in the planes. Try Southwest, all included and better attitude in their altitude.

So made it to Vegas, great trip, so two hours early for flight home, about 10 people in front of boarding pass gate messing around for at least 30 minutes, and I finally said something and they moved, told us we missed our flight again, it was 3 and flight left at 4:15, so this was Saturday and they couldn't get me home till Monday. Can't do that. We both have jobs, so got flight to Denver and they wanted to pay 80 bucks for that, I refused, so 3 hours we left, and had 12 hour layover in Denver, love sleeping on the dirty floors, people sleeping everywhere. Got to San Antonio Sunday morning, got a rental car to Austin. Bottom line they wanna charge you for everything, customer service sucks, planes are filthy, and return plane flight all the power went out on the plane. If you wanna live go another airline, or rental car, never again will I give them money. Thank you.

Initially the claim lady was helpful and asked for pictures of the piece of luggage; her name was Krisha. She told me that while the luggage was normally not covered, she noticed how new it was and offered a settlement. Settlement options were:1. if I produced a receipt the frontier would cover the cost. 2. Give me $75.00 or 3. Award a $100 flight credit. Seems reasonable for a $365.00 piece of luggage doesn’t it?

Not that this truly matters, but needs to be mentioned. I am a disable combat veteran. I use a cane the majority of the time. Can you imagine how difficult it is to walk without another crutch, but to lug a piece of luggage across Denver’s airport without a handle and trying to use a cane for balance and mobility? I’ve spoken to two supervisors of Krisha (Olivia and Beverly), both commented on the situation that terms would be reworked with Krisha to replace the new piece of luggage.

Because of Frontiers (Indiogo LLC) formation as an LLC, consumer beware as there no real legal litigation you can pursue. It’s why folks love LLCs so much. You can be treated like crap and nothing you can really do about it, but boycott and pray that the company fails and falls flat on their faces. I would love to post pictures of the piece of luggage for evidence but site will not allow that. We will never be using Frontier again. I often wonder whatever happened to business 101? Treating customers like dirt only yields lower increases.

When I arrived at the airport my bag was there but my flight was canceled. I was told I could not get another flight for two days. I am a 82 years old and was obviously upset so the ticket agent said there was a flight in half an hour to Tampa. I was given a slip of paper saying I could get a refund from Frontier for using American Airlines. That ticket cost me 345.31 plus 60.00 in EBC and FTF fees. We submitted a claim online and called customer service to be sure that they have the claim and have phoned customer service about 4-5 times as to the status of this claim and have been reassured that we would have a check in the mail in two weeks. The last time was the beginning of January. This has gone on now for 3 1/2 months and we have received NOTHING, no communication no check or anything!

I received text messages at 7:53 pm that gave a departure time of 10:26 and 10:14 pm, respectively, leaving me to believe the flight was again on time. Not until after 10:50 pm did they make an announcement that the flight had been delayed and we were waiting for the arrival, disembarking of passengers, and quick cleaning of the airplane. The plane finally arrived at around 11:30 pm, and they quickly loaded us onto the plane. My seat had not been cleaned, as there was garbage in the front pocket.

As I sat in my seat, I immediately smelled a stench of an overwhelming mechanical-type odor. I asked my mother if she could smell something, and she said, “yes.” My eyes began to burn, and my lungs began to burn, as well as my throat and the inside of my nose. My mother was experiencing the same sensations. We sat in the plane for almost an hour while the flight crew scurried around spraying Febreze or some kind of air freshener to mask the overwhelming odor, which made it worse. This added to the discomfort we were experiencing, especially when trying to breathe. We were very concerned at this point.

They pulled a couple of gentlemen dressed in pilot uniforms from their seats on the plane and brought them to the very front one at a time, and they never sat back down. The flight crew was making phone call after phone call, and the ticketing agents at some point came on board. They did not seem to be taking it very seriously, as chuckling and chattering was happening. The flight crew clearly knew early on that there was an issue and kept whispering to each other so that no passengers could hear them or read their lips, as well as discreetly covering their mouths and noses.

We had pulled away from the terminal at some point and sat on the tarmac. At 11:55 pm, I turned my phone back on and received text messages that the revised time was now 12:13 am and 1:30 am, respectively. A little after midnight, Tuesday, 18 December, a young male stood up and demanded to get off the plane, because he could not “stand it anymore.” At around 1 am, the pilot finally made an announcement that due to an odor in the plane that the flight crew noticed upon the start of engines, the plane was going to be deplaned, but the odor was clearly there before the plane started.

The plane then made its way back to the terminal and we got off. We were told that maintenance was going to fix the plane and it was now scheduled for 1:30 am. This was the first announcement made by the flight crew when I had already received the information by text almost 45 minutes prior. It became clear that communication to the passengers was not a priority.

Approximately 8 to 12 police showed up from the airport and stood at the back of the terminal, which seemed a bit odd, because the airport was closed. We were told to stay in the area because TSA was gone and there was no way to get back in. We were basically held hostage with no offering of water or food of any kind, or further explanation. At some point, the flight crew left, along with the 2 gentlemen dressed in pilot uniforms that were sitting on the plane, all walking past us, quite jovially with no final announcement made until well after 2 am.

They finally announced around 2 am, after being bombarded with questions because we were waiting, obviously with no flight crew. They said they needed to have a 15-minute powwow to decide how they were going to deal with the situation. Minutes later, they finally announced the flight was canceled, they told us we needed to get our luggage from downstairs, there was going to be a plane coming to get us, but not until 2:45 the next afternoon, and we were to meet them at the ticket counter where they would give the out of town people hotel vouchers, and tickets for the 2:45 pm flight to Denver. Our connecting flight to Seattle would have long been missed. They told the Miami people to go home.

My mother demanded a wheelchair, because her pain killers had worn off, and she had not eaten in 10 hours. Another young passenger had also asked for a wheelchair and we sat and waited. The other passenger apparently ended up walking down to the luggage terminal and ticket counter, as she did not want to wait any longer for the wheelchair.

At 2:55 am, we proceeded to the luggage area. When we got to the ticket counter, my mother, who was being wheeled in a wheelchair, was wheeled to the front of the line where we attempted to resolve our issue. I had looked up other flights for that morning, and American Airlines had one at 6:45 am to Seattle, just 3 or so hours later. The lady who was dealing with us, and not very nicely, was also helping the other passenger (who had earlier asked for a wheelchair), and told me that was not an option, they did not have the power to do that, and my options were a refund or the flight at 2:45 pm. She proceeded to tell me that Frontier could not and did not have the power to put us on a flight with another carrier; that they did not have any type of relationship with another carrier. She gave me a little piece of paper with Frontier Airlines information and told me to call if I had further questions or complaints.

I walked away from the ticket desk and tried to call the number on the piece of paper. There was no option to talk to anyone. The 2 ladies who were pushing my mother’s wheelchair and luggage were from American and had said Frontier should be booking us flights and told us American Airlines ticket counter did not open until 4 am. I returned back to the Frontier ticket counter and waited to talk to the agent again. As I waited, I heard the passenger who was being helped earlier return and say, “I do not need a hotel voucher.” I had decided out of total frustration, to get a refund of my money, because we were going to American Airlines to get on an earlier flight.

There was a line of people from Miami demanding to have Ubers and rides paid for them, or some sort of compensation; I have no idea what was done for them. The ticket agents needed to be told not to help the people from Miami, as they needed to help the out of towners. We made our way to the American Airlines area with my mom being pushed in a wheelchair. When we finally arrived to the other end of the airport, the 2 women helping my mother took pictures of our Frontier tickets for compensation from Frontier, as they worked for American Airlines.

While we were waiting to check in to American Airlines, I saw the other passenger from the Frontier flight. I made my way to her and asked what Frontier did for her, because I was already frustrated that no compensation was made for either my mother or myself for what we had endured. She told me that Frontier had booked her on the American Airlines flight. Apparently, I was bold-faced lied to by the Frontier agent. I asked her how that came about and she responded, “I’m sick.” All of us had just been poisoned in a plane, we were all sick. Just because I did not reveal all my medical health problems and that the reason my mother was in a wheelchair was because she was recovering from 2 broken legs at the age of 70 years old, I did not get booked on an American Airlines flight.

When American Airlines ticket counter finally opened, I talked to one of the ticket agents and she said all Frontier has to do is call us to book a flight. She was powerless, but all it took on Frontier’s part was a phone call. We were not offered a hotel voucher by the Frontier agent; she never offered us anything, but the 2:45 flight or a refund. We got no compensation. She gave me my money back. I ended up paying $879.80 to get my mother and myself on an American Airlines flight so we could get back around the same time Frontier had obligated themselves when I purchased the tickets.

After the 5 hours wasted with Frontier, we had been at the airport for almost 24 hours, had not eaten for 12 hours, and had no water for at least 8 hours, and no access to get any of those commodities. Everything we experienced was total and utter chaos, a total absence of communication, and total absence of consideration.

When I finally got home, I had received 2 vouchers from Frontier for $150 a piece, which is useless to me, because after what we encountered I will never fly Frontier again. After stewing in my own thoughts and frustration of how this all turned out, I added up all of the vouchers everyone else was getting if they took the 2:45 flight (apparently); $150 each ($300) for future flight, $100 each ($200) for hotel accommodations, and $10 each ($20) for food vouchers. If they had not refunded my money ($376.80) and booked my mother and myself on the American Airlines flight I requested, they would have actually saved about $17. Instead of keeping customers happy, they decided to make it truly a nightmare.

My mother and I were returning from a cruise where we were treated like royalty, and then our quite expensive vacation was single-handily dismantled and destroyed by Frontier Airlines. This terrible occurrence is the only thing we have talked about since we got home, not about our tremendously wonderful cruise. I can only imagine they did the same to the other passengers in the plane; ruined vacations, or planned on vacations, as well the children and babies that were on board sucking in toxic fumes.

Since returning home, my mother has had worsening asthma symptoms, headache, burning throat, shortness of breath, and nausea. I have had a terrible headache, sore throat, shortness of breath, and nausea. I contacted Frontier in the expectations of compensation for my mother and myself for the turmoil spent with Frontier Airlines. I refused to accept vouchers, or future flights with Frontier, as I expected repayment of at least the money I was out for buying tickets to American Airlines to get us home ($503). The lady has refused to pay for our entire ticket (less $10 each) or the $30 each I paid for my baggage. They want to bicker about $80 instead of doing what is right and making me whole. I will not stop until I get my entire $503.

The return flight home the plane was filthy. My seat had ketchup (or I hope it was ketchup and not blood) smeared all over the back of the seat in front of me, there where crumbs all over the floor of the plane at which my son kept dropping his pacifier in, and there was a sticky residue on one of the arms to the seats which had hair plastered and dangling off of. I complained to the flight attendant and she replied, "Oh we don't have anyone to clean our planes!" So she got me a paper towel and handed it to me to wipe off the back of the seat that had ketchup. NICE!!! Then I also smelled smoke and complained of that to the flight attendants who quickly replied, "Oh we don't smell anything, if you continue to smell it let me know we can give you some spray to eliminate the odor!"

The guy that sat next to me was juuling **. I caught him and took a photo. My one-year-old is adopted and was exposed to drugs in utero and I feel like I was made to put his health in jeopardy over the filth and drugs exposure while on the plane. And seriously nothing was done about it while I complained. I deplaned and immediately went to customer service in which they issued a flight voucher which wasn't even the cost of my plane ticket of $88.

SERIOUSLY??? My husband and I once took a later flight with Frontier because of overbooking and received $600 a piece in flight vouchers. I feel like my child health and the 6 hour delay is worth more than the and overbooking fee of $600.... A measly $75 voucher is what I received for the problems I had with Frontier... Big Joke. I will charge them a hefty cleaning service fee!

Now on our returning flight back to Orlando. The moment we went through security (literally a 5 minute process because the airport is so small) and sat down at our seat, an old lady came up to me without stating her name or credentials, she had a black coat on (no Frontier uniform on) and asked me to check in our stroller and ask me did we pay for our carry on (mind you, we arrived at 8:30 and the flight was not departing till 10:51. I immediately thought what is the rush, this airport is super small and we have plenty of time before the flight departs). When I told her we have time for all of that, she started looking at me with an attitude and said it’s best to do it early, "Please do it now." When I told her, we will take care of it when we are ready, she stormed off, rolled her eyes, and told the reps behind the desk about us.

When I got to the gate, they immediately said, “You need to pay for your bag” and the old lady with the blonde hair stood right next to her. At this point I looked at her and asked her to please stop harassing me over a $50 carry while I hold my infant. My husband who was behind me started telling the rep what the Orlando Rep said and that if it’s not the same case okay we will pay. Before he could even finish his sentence, the old lady immediately interrupted and said we have to pay or we won’t board. We weren’t even attempting to board but rather trying to talk, She literally stood in our, and harassed us.

I have never experience such a rude and disrespectful employee in my life. We had every intentions on paying for that bag but what was so frustrating was the fact that she would not let us finish our sentence, assumed we wouldn’t pay, and threaten us by saying she won’t let us board the flight. I should of listen to and sticked to my gut when I saw so many bad review about this airline. There’s a reason, their flights are so cheap! They are never on time, there’s an extra fee for everything, no snacks on the plane and ride employees! Needless to say we will never fly Frontier again. I would not recommend this airline to anyone. Stay away!

My flight was canceled 10/17/18. Today is 1/22/19. 4 MONTHS. Do you think I've received a refund? NO. I was told that the refund check was sent 10/18/18. I never received it. I called 11/20/18 asking about the refund. I gave my new address to the customer rep. I was told to wait an additional 10-14 business days. I called 12/3/18 and told a customer rep that I had still not received my refund check. I was told to wait again. On 12/11/18, I contacted Frontier Airlines yet again via email. Someone called me back and said they were reissuing a refund check and told me to wait an 6-8 additional weeks.

So, here we are today, 1/22/19. I've been getting the runaround for 4 months for something that is owed to me. I'm currently on the phone with customer service as I type this email. And I can guarantee you that I'm going to be told to wait again. At this point I don't know what to do. So here's what I'll tell you to do. Save yourself a headache, a possible stranding in a place that isn't home, and extra money that you really don't have available to spending... DON'T BOOK WITH FRONTIER. UPDATE!!! I was told to wait... *Drumroll* 8 MORE DAYS!!! Spare yourself a 4 month ordeal.

My son explained to him that he was in the security check line for almost 2 hours and the man still refused to let him board. Fortunately a very nice lady who worked at the airport but not for Frontier overheard this conversation and politely intervened and told my son that she was very sorry he was being treated and talk to so rudely by the Frontier employee. She told him to go to Southwest, give her name and explain to them what just occurred between my son and Frontier. He did and they gave him a direct flight to Kansas and only charged him $100 for the ticket. Mind you he had already paid $298 for his ticket through Frontier.

As many of you may know, when you are in the military you have to be back to base on the date they give you by midnight. If you aren't signed in by midnight they can charge you with going AWOL. My son explained this to the Frontier employee as well, he told my son that wasn't his problem. My son filed a formal complaint with Frontier and may possibly receive a $99 refund, not holding my breath but we'll see.

However, the part I didn't fully understand is that it required two different steps to get an actual refund. And that second step needs to happen within the first 24 hours of the cancelled trip. So, to my surprise when my credit card bill came in, I saw the entire charge and questioned it, but then I saw I had a flight credit, and thought ok, that is not so bad, I might be flying again in the next couple months and can use it. Not, knowing that I had already missed the refund window anyways.

Then about 6 weeks later when I knew I wasn't going to be flying again, I submitted for the refund back to my card, and was promptly told I only have 24 hours to do that. I replied back stating this was my first time ever using Frontier and asked for reconsideration. They promptly responded again, there was nothing they could do. Now, I have flown 100's of flights, just never did on Frontier, so knowing that I think I can easily avoid flying on them again as a dissatisfied customer. But the fact that either they didn't believe me (although they have all my records or lack thereof to prove it), or they are so stringent that they would bend their rules for a first timer also speaks to the service they offer. I will avoid them at all costs after my experience with them.

I thought I'd give them another shot and flew with them on December 26th 2018. Ended up sitting at the gate for SIX hours!! Yes. SIX hours! They told us the delay was due to bad weather from where the plane was coming from. So the plane itself was four hours delayed but we had no crew for our flight. So we had to sit for an additional 2 hours waiting for a crew. When we finally got on the plane, we were told the plane delay was due to a customer issue. Hmmm which was it...weather or customer? Don't lie to your customers FFS!

I just arrived back home and all I have to say is...never again! ANOTHER delayed flight. My flight was their first flight of the day and they boarded on time but we sat on that plane for an hour and 30 minutes before it actually left the gate due to (what we were told anyway) "TSA being backed up and a mechanical issue". When we were deplaning, after half the plane had already exited we were yelled at by one of the stewardesses to sit down immediately! They were afraid the plane might tip over because the balance between luggage and passengers was off!! Another lie? IDK, but that scared me. The ONLY reason I'm giving any stars is because the in-flight crews were very friendly and accommodating...and because I am grateful of the crew that shuttled over to Tampa from Orlando late at night so we could get to NY.

We are now in Denver, paying for lodging, and unable to use the ski lift tickets that we’ve paid for because Frontier will not reimburse us for anything until a week has passed and they will then decide the bag is “missing.” Well, in a week we will be back home and short several thousand dollars because of Frontier’s carelessness and incompetence. Frontier has offered no solutions to their mistake, and has been very clear that they do not care at all. They are knowingly ruining paying customers’ vacations and making no effort to remedy the situation because they are more concerned with making money and cutting their costs.

Needless to say, we are never going to fly with Frontier again. In addition, we are making it our mission to warn as many friends and family as we can to avoid this airline at all costs, because it’s become so evident that they will cut corners to cut costs and maximize their profit off of their trusting and innocent customers. We simply do not feel safe flying at 30,000 feet on an airplane owned and operated by an airline company that has proven to value money and profit over the well being of their customers. I’d like to warn everyone reading this to avoid using Frontier, because a (slightly) cheaper flight is definitely not worth the costs of replacing your belongings, and especially not worth the risk it may pose to your safety.

In this latest cancellation, the flight was delayed 3 hrs and now set to depart at 6:08pm. The other flight lands, deplanes, and we get ready to board. Then they close the gate. It’s been 30 mins and no one has told us anything. We see a Frontier agent and ask them what’s happening. They said they just need the captain to sign off on some paperwork and they can board the plane. Then we start seeing that the flight is saying cancelled online. We ask the agents, they know nothing.

When you call Frontier, they said our flight was in-flight! Are you serious? Finally they come out and announce that the flight is cancelled but they have no idea how we can get our bags and go about finding another way to get to our destination. We wait at the gate for another hour, HOUR, while they say their manager is coming with information. A manager never came. They still had no idea. They said the reason the flight couldn’t take off is because they were short 1 crew member. They couldn’t find ANYONE to staff their flight. Are you serious?

We finally get told our baggage will be in baggage claim and wait another 30 mins for it with, as you guessed, no one to give us any information. In the line for the ticket counter they give us a paper that says we can use a website to rebook our flight and that we will be reimbursed with the cost up-to $400. A new flight on American so I can get to my destination cost me $410. I’m now worried based off of other reviews that I may not see that money.

Things happen, I get it. However, you should keep your passengers aware of the situation in a timely manner so they can adjust their plans. PERIOD. Your staff should know what is happening and should be able to answer questions (BOTH IN PERSON, ONLINE, and over the phone). Being held hostage in the airport for 5+ hours with no idea what is happening, how I can get to my destination, and how I can get my bag is ridiculous. TL;DR DON'T FLY FRONTIER. Just don’t. The likelihood that your flight will get cancelled is high and in the end you will shell out more money than the $100 you saved. TRUST ME.

I am now having to buy a carrier as well as pay for my ESA to fly as a regular pet. I fly often for work and rarely have 48hrs notice myself. This system is flawed and gives me anxiety just talking with their customer service just for them to say the same thing over and over that they need a signature from your doctor each time you travel as well as 48 hrs minimum to review it.

I do not feel like I'm being treated fairly with a diagnosed disability of PTSD that this company has induced an attack just by talking with their customer service and being transferred over and over again with zero assistance or resolve. A lot of airlines are changing their regulations, but this is just too much. I provided every piece of information they required with the same answer of we can't help you. I will need to go to my therapist, pay the 200$ fee for the visit prior to every flight.

I travel about 4 times per month for work so this is not a viable solution for travel with ESA. I can't afford to get a signature from a doctor stating the exact same thing the ESA letter provides. Unless I forged my doctors signature this form is not a solution to traveling with your company with an ESA. Don't waste your time talking with customer service, you will not get anywhere. Just fly with a different airline that accepts ESA and not give you a hard time for your disability.

Having an ESA is making travel very difficult and based on ADA Americans Disability Act having my ESA is a civil right that I feel I am being discriminated against due to my need for an emotional support animal. We need a better solution. I do not feel I am being treated fairly and I do not think this company has shown any compassion and did not provide a solution.

They need to add a database that can expire yearly if needed to add your therapist's information into so that they can refer to that so you can complete this form once, have my therapist sign one time rather than each time I fly. I know I'm not the only person in this position, which is why I'm writing this at all. I would like to see more complaints about your experiences with traveling with an ESA so we can hopefully see a change with all airlines and find a solution that doesn't make our lives and travel so difficult.

Then they tell me I can not send any information to them via bank receipts and only want paper receipts to file to get reimbursed for the car rental and gas. Even though it NEVER said that when I filled this report out 4 months ago to what they wanted. This is such a scam. They have all the information right there, all filled out the way they requested. Now they say they don't have this information and want it again, but this time only in paperwork. You get what you paid for. ** airline I have ever flown, and I have flown well over 200 times. This was the very first time I have flown this airline because it was direct flight and good price. It ended up costing me an extra $900 for the car and gas, and 19 hours of driving.

I did my research and found the General Counsel's address. I plan to give them another week and if I don't receive the check, I will prepare a complaint to be filed with the small claims court. I'm going as far as to mail the complaint to their GC and see if that does the trick but if it doesn't I'm prepared to go all the way. Someone has to draw the line and start a formal record of what this airline is doing. At first I thought my situation was an isolated event but after reading the other reviews here, I realize I'm not alone and, even though I wanted to give the airline the benefit of the doubt, I realize that I was deceived. I don't have their information on me now but I plan to post here at a later date the results of my research for others to use.