Frontier Airlines Reviews

My family had a terrible first time experience, be mindful of you get what you pay for....Spend the extra money and fly another airline. Customer service is very rude from the time you get there and the time you get off, they were rude when I tried to call customer service for a complaint....We will never use this airline again.

Frontier will nickel and dime you to death and their policies and customer service leave much to be desired. We had to cancel an upcoming trip due to circumstances beyond our control. Frontier charged us HALF the paid fare just to cancel, and then the rest is a credit that has to be used within 90 days! NO exceptions and no concern for the customer. Their response to everything is: "it is policy". Just disappointing that they are not more gracious and customer friendly. They charge for every little thing with no exceptions. Will no longer be using Frontier. I'd rather pay a little more for an airline who looks out for their customers.

Frontier Airlines delayed our flight 4 times and counting! The company didn’t bother offering compensation like a free meal voucher. I’ll missed work due to these delays! Pissed me off! I demand a free meal voucher and RT ticket for each in my group. **! I hate this bunch of CEOs pocketing travelers money. Bunch of leeches! I’ll be traveling with SW from now on.

I signed up for their discount program 'Discount Den' for $59.99. It was worth it at the time to get better seats or early boarding. However, on hindsight, I will not fly Frontier Airlines or sign up for any programs. I received an email today that indicated I would be billed August 8th, to renew my account at $59.99 but it stated I could cancel at any time. I checked the website, googled it, and even called their own customer service but they couldn't tell me how to cancel it. I had to get the customer service account to cancel it over the phone. I gave him my account number and he needed additional information to cancel it. CS# ** 'Andy'. I deleted my stored credit card but when I went back to my account the information was still stored on the website. I asked the customer service rep to delete my CC information and he said he couldn't delete it.

My first experience on Frontier will be my last. I have flown countless times on various airlines, including budget airlines in Thailand, Guatemala, and Panama, and have never had such a horrendous experience. After being delayed over an hour we finally boarded our plane, I was content thinking my checked bag was safe and sound under the plane. It is nice boarding with a small personal item not having to find room for a carry-on bag. The flight landed late into Houston and I began the rush to the baggage claim, anxious to get some shut-eye in my own bed. After waiting for close to an hour for my bag, me and three others were left bagless. Moving upstairs we found some Frontier representatives on their phone confused as to how our bags did not arrive.

We paid insurance to protect us for any reason. Dealing with them back and forth and they don't cover **!!!! You want cheap airfares be ready to be ** if you buy the cancellation insurance. They can shove their ** up their **!!!!

My flight from SLC to Austin has been delayed for nearly 6 hours. No agent was present at the gate to address concerns, make necessary flight changes, or explain delays. Frontier has seriously disappointed in both delays and in their utter lack of customer service.

If you want to travel quadruple the amount of travel time and be constantly delayed with zero care for service this is your airline. It took our family 9 hours to get home when it should take 2. And the absolute worst part is how the staff have absolutely no care about their customers. What a disgrace this cheap, bottom dollar company is. I will never give this organization another dollar and will tell everyone I can how absolutely terrible they are. I’m going to log a review. Apparently I’m not the only one. The CEO should go online and see how his customers feel about his organization. Save your money and run! Fly Southwest!

My niece's mother died and I bought tickets for her to attend the funeral in Iowa. The flight was at 5 am. My grandfather and niece waited until 6 am at the gate. No one showed up at the gate, there was no announcement, and NO notice on Frontier's app that the flight had been cancelled. Finding a real person to talk to was difficult. They didn't have any other flights, so they offered to cancel the flight and refund, or reschedule on another day. I had no other choice but to cancel and book another airline for double the cost, because the flight was last minute. Customer service agent's helpful response was, "It isn't my fault". They gave us $50 vouchers for an airline I will NEVER book with. If I had gone with a more expensive airline when I first booked the tickets I would have saved $500.

I knew there were problems when I showed up to my gate at boarding time and the signs didn’t mention my destination and the flight ahead of us still hadn’t boarded yet. Frontier’s website as well as the flight boards indicated we were still leaving on time when the desk attendant assured us that our plane was 20 minutes behind schedule. Not 10 minutes later he gets on the intercom and says that plane isn’t coming anymore and now it’s going to be 5 hours until our next flight. I park a seat at the bar and start my wait while Frontier pushes our departure even further about every hour. Such is life, right?

7/11/2019. Flight Number: 2314. Confirmation Code: **. My flight was set to depart at 7:50am on 7/11/19. I arrived at the check in at 6:50am. There was one 1 customer in the line and one Frontier representative present. The customer was very belligerent with the Frontier representative and was cursing and yelling over a bag check in charge.

We booked flights out of TTN to ORD a month ahead of the departure date and paid $1200 for 4 tickets in addition to baggage fees. They are prompt in collecting all fees in advance, without any commitment to fly the passengers out. Due to weather conditions in ORD, we were told flight was delayed flying out of TTN. We stayed in the airport for 6 hours after which the flight was canceled. The only option that was provided to us was refund of flight fare back to the card I paid with. The next flight out of TTN or any airport +200 miles was 2 days later... I lost money with car rental in ORD as well, as it was a non-refundable rental car for the week.. Airline is prompt in charging the flight fares to the card immediately upon purchase of ticket, but to get their refund, I am asked to wait 5 to 7 business days. Why???

This airline is terrible! Tried to fly home from Trenton Mercer to RDU on Monday, July 8. Arrived at the terminal the 4:15 pm... 2 hour before departure at 6:19 pm. As I am checking my bag I am told my 6:19 flight is now 8:30 pm... no text, no email and of course my ride is gone. Flight at 8:30pm is delayed until 9:15pm. We literally watch people exit the plane we are to board, as they are announcing our flight is cancelled! They were not flying out again for 2 days!! I missed work and a work conference that I paid for!

I tried to fly Frontier Dallas to Philadelphia on Sunday June 7 2019 on the 11:26 pm flight but to no avail. After 5 text messages on delays, delays, delays they finally cancelled the flight at 1:11 AM on Monday morning. After sitting in the airport all night into the early morning Frontier cancelling the flight after Spirit and, and American Airline arrived from Philadelphia who departed nearly the same time as Frontier would have from PHL all arrived in Dallas. You certainly cannot blame the weather.

DO NOT FLY FRONTIER!!!! Would put 0 stars if I could! I bought a ticket from Frontier to fly to Denver from Nashville and then return tickets for myself and my elderly and disabled mother. My 2 1/2 hour direct flight from Nashville was scheduled to depart at 6AM on a Tuesday. I was at the airport by 4 that morning. While in the line through security I opened my email. I had an email (mixed in with the daily advertisement emails Frontier started sending me) that said...

This is the worst airline I have ever experienced. My wife and I had a 7:00 AM flight from RDU (Raleigh/Durham) to PWE (Portland Maine) on Monday, July 1. We arrived at 5:45 AM when I tried to check in for the flight at the kiosk. The kiosk would/could not check us in, and said we needed to check in at the counter. When I got to the counter (approximately 6:11), I was told it was too late to be checked in and that I could not take the flight. I told her I had tried to check in at the kiosk, and she stated that we had to be checked in at least *two hours* before the flight (note that this is NOT what the airline says in its legal blurb). She was then done with us, and had nothing else to say. I called "Customer Service", and was told they could re-book us on Friday the 5th, but that we would have to pay a $100 booking fee and any difference in ticket price. We ended up spending an additional $1300 to get to our destination that day. These people are horrific.

DID NOT PUT ENOUGH GAS IN THE AIRPLANE!!! Took off and had to turn around because they couldn't handle a 10 minute rain shower in SLC - the destination airport. Told everyone they would fill up and try again, then kicked everyone off the plane (they had now been delayed either at the airport or on the flight for several hours!) and told them they cancelled the flight. NO VOUCHERS, no apologies, nothing. My family missed out on a great Father's Day and had to cancel tons of reservations due to this.

After 8 hours of saying our flight was 'delayed', they finally cancelled it. They printed a letter stating we had two options - one to book another flight with Frontier and receive $500 in travel vouchers, or book with another airline and receive $500 in travel vouchers. I found another Frontier flight online for the next day (24 hours later), however the representatives at the flight desk were telling all of the other passengers the next flight wasn't available until TWO DAYS LATER. I brought my computer and the flight I found to the receptionist and she pulled me aside and ASKED ME NOT TO TELL ANY OF THE OTHER PASSENGERS THAT THIS FLIGHT EXISTED!! And told me NOT to book it with my card and kept pushing that she would book me personally. They were so shady about the whole thing, but we were desperate to get home.

I haven’t flown in several years and was looking forward to my 20th wedding anniversary trip with my husband. Frontier cancelled our flight. First we get the “maintenance” excuse for the delay and now we get the “weather” excuse for the cancellation. No other flights have been cancelled and the weather is clear. It would be nice to get a straight honest answer and some consideration in getting us to our destination. All we were offered was a refund. Frontier is not affiliated with any other airlines so rebooking is not an option. Also they claim that since it is the 4th of July that there are no maintenance crews working. WHY would you run flights without having a maintenance crew available? Something is very fishy here. Totally unacceptable. Will save myself the grief and spend the extra money for a reliable airline in the future. Totally ruined my anniversary.

Girls trip planned since April to go from Orlando to San Diego on Wednesday, June 19, 2019. We were told we could finally board plane an hour late from our original departure time, we boarded, sat in seats to be told by the pilots they were in overtime and couldn't fly us and that there was no one else to fly the plane. We were instructed to get off plane and go back to the entrance of the airport and speak with Frontier desk. Next flight offered to us was 3 days later on Saturday.

Frontier cancelled this flight an hour before departure due to their issue and due to having no partnerships with any other airlines, offered next Frontier flight available 2 days later!!! Missed 2 days of work and paid for extra pet care and hotels. After over an hour on the phone with "customer service," escalating to the supervisor, their only offer of compensation for the "inconvenience" was a $25 travel voucher. Stay as far as away from this airline as you can. Worst customer service I've ever experienced.

My flight from Seattle to Cleveland was canceled with no explanation and/or options given. I couldn’t reach customer service to find out what my options are and had to book the new flight though another airline. The new ticket cost $600.00 which Frontier is refusing to reimburse. They are 0 stars!!!

I booked a ticket 8 months ago. I am traveling with a small child. Our flight was leaving at 9:30 am. I received a text message at 7:00 am saying the flight was cancelled. That they would give me $400 per ticket to rebook on a different airline. Well the only flight that was available to get me in at a decent hour was $1,200 and I had to fly into a different airport. I debated on flying the next day but I had bought hotel and park tickets and would have wasted it. So I paid it. THEN I try to log in and check in for the return flight to find out that there isn't one. I called and couldn't get a live person but the automated system said there was no flight. So I had to book another ticket at $1,000 for the trip home. The drivers told me they are constantly canceling the flights. If you have something important do not fly with them. HORRIBLE!

Yet another customer whose flight was cancelled last minute with no apology or assistance to make it right. Customer service is pathetic and I have no idea how this airline is still in business. Run away fast!

Same story you see on here over and over. Was flying to Omaha to catch the end of a family reunion over the weekend. They cancelled our flight citing "weather" (despite no other flights being cancelled) and offered to fly us out on flight 5 days later (after our return flight) or take a refund. Long story short, we ended up stranded and missed the reunion.

Let me preface this review by saying I am a pragmatist with high hopes and minimal expectations. I don’t like to complain and try to be as understanding and compliant as possible under most circumstances as my career has been in the hospitality industry so I get it. Having said that… On a return flight from Seattle to Atlanta, while attempting, and failing, to check in to our flight, we were forced to approach the ever-dreaded and $10 extra understaffed-overworked-irritated check-in counter. Without prior notice we were informed that our flight was cancelled and it would be 4 DAYS before we could book another flight back home. Of course I came back at them (politely and respectfully) with the old “Are you serious?? We have jobs and responsibilities, there has to be a better option?!”, but my plea was cut short by a defeated “There is nothing we can do for you, I can give you a refund.” And that was the sum of our entire conversation.

I ended up missing my flight because they wouldn't print my boarding pass. After paying for a last minute flight on another airlines to get home I reached out to Frontier to at least refund my baggage costs. They refused to help in anyway. I ended up out my original flight costs, baggage on that flight and the expensive cost of a last minute flight home. I would not ever use the app for your tickets. We were travelling and not near a printer. This was the first time I tried to use the e-ticket on my phone and then the website glitched and my boarding pass was lost.

Absolutely low budget with so few gates available that you sit on runway waiting to unload for long periods of time. They have wasted my time, money and caused more stress than the few dollars saved flying with was worth. Frontier has infrequently been on time and doesn't update passengers on when they're delayed. If you're not in any particular hurry and don't mind landing or departing at any time, I highly recommend flying Frontier. They should spend more money on timely flights, better customer service and less on expansion and painting their overrated planes. Anyone who flies them does so strictly for budget experience. Shape up or get out of the way for better-managed airlines.

My little sister's flight from Nashville to Denver was cancelled today 6/18/19 due to rain (everyone else was still flying). Frontier basically said they would refund the flight in 5 to 7 business days and **. No help with a new flight, nothing. We've been planning this family reunion in Denver for months. A ticket the same day was now $600. Frontier is the generic, get what you pay for airline. No wonder they have to sell seats so cheap, they are cheap. And they will leave you stranded, smile and give you the middle finger.

This company was the worst experience I've ever had in my life. Customer service of them is horrible, the planes are a **. And another thing, they do not even have respect for the passengers. My aunt is now with my two children, a 5-year-old girl and a 3-year-old girl abandoned in Denver, who was scheduled to leave Florida for Reno, Nevada. I had to spend $1200 now to buy new tickets from Denver to Reno. This is disrespectful. A board for anyone who will read this review, never use this ** of FRONTIER AIRLINES.

FRONTIER AIRLINES WAS A JOKE!! I finally made it to Vegas flying for my first time with Frontier Airlines.. PISSED OFF! The flight from Wichita to Denver was delayed an hour and a half due to weather. (Understandable). When we landed in Denver, someone took our parking spot so we waited another 45 minutes to get a parking spot. My layover was short so I ran to the front desk of frontier in the terminal and the girl said the plane left and shrugged me off.. literally.. and started talking to another person I thought was a customer but in reality, it was her friend.

It's June 12, 2019, the first time I am booking with Frontier Airlines for a future trip from Philadelphia, PA to Orlando Fl, scheduled for November 2019. First, a couple of praises for Frontier because I feel they are trying to do some things right! Note that I am not a professional reviewer, nor am I being compensated in any way (other than some self satisfaction) for sharing my thoughts. I rarely write reviews but Frontier's website experience compelled me to write this one.

Earlier this month I did a balance transfer online to take advantage of zero percent interest. This transfer was to go to my Comenity Capital Bank (ULTA) card. When I finalized the transfer it was showing Saks 5th Avenue. I triple checked the number and had to assume they were an affiliate. When I called a few days ago I was told to check with Saks since they could not do anything for me. I don't even have an account with Saks, so there was nothing they could do. I called back and then was told I could file a dispute, which I did.

I had reservations for a flight out of Houston, TX on 6/10/2019 at 11:59 PM going to Philadelphia. I first got a notice of 2 hour delay while on way to airport. Shortly, delay was changed to 3 hours. In another few minutes, the flight was cancelled. I was already at the airport and at Frontier's counter. Everyone on cancelled flight got a piece of paper offering options: 1. Full refund plus $500 travel vouchers 2. Re-book with another airline with up to $400 refund on re-booked ticket price mailed to you within 2 weeks, as well as a $100 travel voucher.

This was my first and last trip on your airline. From the headache of checking in forcing me to pay to pick my seat after an hour of checking in online. You lose my bag on a direct flight from Denver to Pittsburgh. They had us in our line for our flight and me and one other girl didn’t get our bag, every one that checked in before and after did. Then the lady in Pittsburgh tries to tell me she worked for you for years and you won’t pay to have it come on another flight. I will get it Thursday at best.

The worse airline I've ever flown. Planes were dirty. Seats were so uncomfortable they did not recline and the help had no class. It was awful. I’m surprised they didn’t charge to use the bathroom. Lord knows they did for everything else..overall I won’t give them not even one star. They were so bad...and the tickets very expensive. Frontier sucks.

The flight was delayed an hour without enough lead time or notice to prevent me from arriving at the airport on time. Then they board everyone, and yet the pilots were not yet here. Waited an extra hour sitting on the plane. Then they push back from the gate an extra 1/2 hour later only to have to return because they could not figure out an issue. Flight attendants were clueless and helpless throughout the process and seemed to have no idea what to do. They were more interested in helping a pilot from another airline get a better seat than the rest of the paying passengers. Suggest you choose another airline if you need arrive in a reasonable time, or to make a connection. Will try to change my return flight so I get to my destination the same day.

BEWARE!!! DO NOT FLY FRONTIER!!! This is the absolute worst airline out there! Saving a few bucks isn’t worth it. Plus, those cheap flights are never as cheap as they advertise. You have to pay for your SEAT, CARRY ON, CHECKED BAG, BEVERAGES, SNACKS, etc. NOTHING is free & they’re rude! I got to the terminal & no one was at the front desk!! Everyone knows how frustrating it is to feel like you’re going to miss a flight. Well imagine having enough time but no one is there to check your bag!!! Which I paid $32 for!! I bought a flight with Spirit because I knew I would never make it to my flight.

Had round trip tickets for 4 CMH/DEN Dept. 6-8-19, returning 6-12-19 confirmed, with boarding passes printed. We were meeting 6 other couples for a weekend function and concert at Red Rock. Frontier had already sent notification that the 7:30PM Friday dept. was moved to 9:30 PM. 4 hours before departure we received an email the flight was cancelled with the next available flight Monday morning after the concert. When my wife called - she was hung up on. I called back, they would not find any other flights with other airlines to get us to our function sooner than Monday.

Our flight was delayed once from Detroit Airport two hours later than expected. Our connecting flight in Austin was delayed twice having us wait five extra hours in the airport before it was cancelled completely. We were left with no hotel accommodations by the company and told Frontier did not fly to Vegas for 3 more days with no options besides $150 voucher which I’m sure we will not receive. We had to pay double through JetBlue because it was a last minute flight. We are told we could get that back but have heard nothing since we sent the email to Frontier asking for options. No help with accommodating our nights lost in Vegas at our hotel. Overall a horrible experience and would NEVER fly again or recommend this airline.

They canceled the flight just 10 minutes before it. And they offered a flight 5 days later after. If you want to book a flight, then go ahead but you are lucky if you can get your money because I havent been able to do that yet!

Lady I spoke with over the phone told me that I should wait all day till someone answers. Was not understanding at all. I had already waited 2 hours for someone to answer and she didn’t understand my frustration at all. She was very rude and demeaning. Will never fly with this airline again.

This airline maybe cheaper than other airlines but the quality of customer service is below one star. There have been multiple times with Frontier Airlines (especially the ticketing folks) that I have encountered with have bad attitudes. No smiles, no “may I help you”.... just angry rude folks working behind a counter. What’s your problem Frontier? Today I gasped in awe how an ticketing counter agent treated multiple customers with her rudeness and snide comments. People were standing to get help, but she was “too busy” looking busy so that she didn’t have to work. At one point she told a customer to “do it yourself” when the customer approached her for assistance. Poor customer just stood there in frustration and shook her head.e told a customer to “do it yourself” when the customer approached her for assistance. Poor customer just stood there in frustration and shook her head.

I arrived 2 hrs as flight directions noted on an email. I checked in, however stepped away to use the rest room. Im a diabetic and need my insulin. I let the women know. After my return from giving myself insulin I was told I could not check my bag and most leave it behind or dont get on my flight. I have never experienced such discrimination. Why would I leave my luggage behind with my medication. I was told sorry and this airline couldnt even find me another flight to my destination. I had to fly with Southwest and paid 600 to get there one way however free bags free snacks and these people were nice, able and willing to help with anything.

Flight from Nashville to San Jose via Denver. Had already purchased one carry-on and two check-in bags while booking. During check-in at Nashville, both the checked bags were showing 55-60 lbs on the scale and was told we had to pay for extra lbs. We were surprised but thought of removing stuff from the bags. After re-arranging and purchasing another carry-on at check-in, again the bags showed 52 lbs. So we decided to weigh the bags in the neighboring Alaska and Allegiant baggage check stations. Both showed 47 lbs! So our bags were not overweight in the first place! Told the agents at Frontier that their weigh scale was faulty and they seemed least concerned saying it’s not their fault if the scale is not working correctly! They seemed least apologetic and took our money anyways.

My family of 4 traveled home yesterday, 05/23/19 on Frontier Airlines from Orlando to Memphis. The concerns began soon after arrival. We checked our baggage and started toward the gate that was assigned on the board. When we arrived at the gate there was no Memphis gate assigned and when asked the airport employees they would answer rudely, "We don’t know where you will be leaving from." Still no announcements close to 2 hours later, finally the gate was announced and we were rushed on... again very rudely as if it were our fault for this delay and lack of information.

DISASTER EXPERIENCE WITH FRONTIER!!! This was my first ever experience with Frontier and I can tell you I will NEVER fly with Frontier again! No price is worth the experience I had, including the unbelievable unpleasant customer service. I was, admittedly, late and running to catch my flight, only to find the gates locked and the plane leaving a full 20 minutes early! I had trouble "checking in" online the day before (the site was not working), but I was able to check in about 1 1/2 hours before on the way to the airport. After missing this flight, I went to the ticketing counter and the agent confirmed that the gates were indeed locked and the flight left early!!! WHAATTT?!?!?! I have NEVER missed a flight before....EVER!

I know why Frontier is rated in the top 5 worst airlines. Just yesterday flying from Philadelphia to Atlanta was delayed from 1:26pm to after 5pm. They gave us two different planes with maintenance issues, the first plane couldn’t be fixed after waiting over 2 hours and the second had a broken a/c that took another 2 hours to fix. By law they had to take the elderly out of their wheelchairs because they were sitting for so long. Customer service was not informative and rude. Then when we landed in Atlanta, we were stuck on the taxiway for another 30 mins. Then our bags were delayed for another hour! This was a Tuesday (yesterday), and didn’t offer a refund and they said they did not have another available flight until Sunday!

My son was traveling from Tampa to Islip with a few friends. On the day he was supposed to return to Tampa, a Tuesday, his flight was canceled as he arrived at the airport. He was told the earliest flight they could rebook him on was on Thursday but it was into Orlando (a 2-hour drive to pick him up). He reluctantly rescheduled his flight and stayed in NY for 2 more days at our cost. When he arrived at the AirPort on Thursday he found out that his flight has been delayed for an hour and then another hour.

I am not one for writing negative reviews but I am not only angry, but I feel very cheated by Frontier. Their ticket prices seem like a great deal but there are hidden fees everywhere. I didn’t love that a check in bag was $50 but I figured I got a great deal on my ticket so it was fine. There was a sign directly outside my Kiosk in Utah that said “Two free items!” Which included a carry on plus a personal item (backpack, purse etc) I got on my Utah flight to Denver with no problem. When I got to Denver and was boarding my flight to Greenville I was stopped at the gate and was told I needed to pay $60 for a carry on. YES, A CARRY ON. It is absolutely ridiculous to have to pay MORE for my carry on than my check in bag. I explained I didn’t have this issues at my last connecting flight, and the attendant didn’t even listen to me. She just told me I needed to pay the $60 or I wasn’t allowed to board the plane.

From the people at the check in desk, customer service desk at the airport and the people answering the customer service phone are the worst. I don't have the words to describe the nightmare that we had to go through. To sum it up, we had a printed boarding pass to our connecting flight and SOMEHOW our itinerary was erased on their computer. They did not let us board our connecting flight and left us stranded. Not ONE supervisor/manager/customer service rep could help us, let alone tell us why it happened. It was a complete disaster. Not sure how this airline is still in business. Unbelievable.

Just start by saying I knew better, but learned the hard way anyway. Wanted to go to Austin and this is the only airline direct from Cleveland to Austin. On the day of my return I and about 20 others got a text saying the flight was delayed an hour. Apparently this was a “technical difficulty”. We arrived 1 hr and 45 min before the flight was supposed to have taken off, only to find out that there was no delay. We were still 45 min before the original schedule but the lady at the desk said they aren’t taking any more passengers at the desk. You had to have checked in online. But the app wouldn’t allow me to check in online.

Heading to Vegas for my wedding. It was close but had time. Line at the counter so we were checked in and went thru security. The plane was still boarding, I can see the line but it was past the boarding time now. It's still boarding... sorry not sorry. I had to pay a different Airline $500 to make it. They still charged me for the flight, the seat price, and baggage. None of which I received. My option was to pay a $120 for rescheduling, 120 for new baggage, and $45 for a new seat. Dont do it even for free because it wont be, Avoid this airline if the trip and time is important.

My daughter flight was delayed 10 hrs from original departure time, while having to hang around the Myrtle Beach airport for 10 hrs her flight was delayed once again for an additional 4.5 hours. They only compensated her a 10.00 and 15.00 food voucher for the inconvenience and could not rebook because they had no more flights leaving Myrtle Beach to any other nearby city. Worst airlines ever and I would never ever fly with them again or refer them to anyone. This is the third time I’ve had a bad experience with them and I tend to go on all social networks to share my bad experience and how unprofessional they were even the manager.

The ticket prices look very attractive. However, the additional costs for baggage (which is included in the price of many other airlines' tickets) usually ends up costing more than the entire ticket cost with competing airlines. What's more, when I did arrange to bring three bags on my most recent visit and then realized I did not need that many, I called back within 24 hours to learn I could not cancel any of the bags I originally reserved. I will use Southwest rather than Frontier every chance I get in the future. Price transparency is an honorable approach to business...one which I care to reward.

I had a return flight from Orlando to Little Rock on 12th of April 2019 and I am a single mom with a little kid and just one 18 inches bag that is supposed to be free. I had the same bag on my flight from Little Rock to Orlando that was free. However, on my return flight they stopped me at the gate just 5 min before departure and I was told that I must pay 60 USD or they do not let me in. No explanation that why 18 inches bag is not free on my return flight why it was free on my original flight. They closed the gate and told me it is what it is and I must pay!!! Imagine I was with a kid in a vacation and understood how stupid are these people and they were talking in Spanish that I could not understand. So I paid $60. When I called Frontier Airlines to share my experience with them, response was that "we do not believe you"!!! Thanks for respecting your flyers! You are... absolute pain and suffer???

Stranded me / had to pay $1000 to get home. The morning of my return flight I received an email informing me I was to go to the departures desk and request my complimentary meal voucher... because my flight was canceled with no explanation. When I called Frontier it took 4 agents, and 2 hours to be told that they could rebook me on a return flight SIX DAYS LATER. I had to book a flight through another airline to the tune of $500 a piece. I received two $150 vouchers for future flights through Frontier which I will absolutely never ever fly with again.

My flight was cancelled due to a snow storm. It took me an hour to actually get ahold of a human to speak to. Since the airline cancelled they were able to refund me but that’s it. Didn’t help me more than that. The representative I spoke with, you could barely understand him. No other flights were going out for days. Ridiculous. I understand that there was a snow storm going on and they needed to cancel their flight but my thought is... Where is the customer service?

This airline is the epitome of false advertising and hidden fees. They show up as the lowest fare until you go through the process to book. Then the highest additional fees of any airline kick in pushing the fare higher than competitors. Not to mention their "discount den" savings membership costs $60/yr and doesn't even lower the fare to what is advertised. Classic bait and switch. And if you're planning on getting on the plane with anything but the clothes on your back, you better be prepared to pay an additional $35 for a carry-on bag per flight. Literally showed up to be hundreds less than Delta for flight with connections. By the time it was all said and done Delta nonstop ended up being well over $100 cheaper per seat. Buyer beware, Frontier Airlines is a false advertising scam. Completely dishonest, I will never book on this airline just due to their unethical practices.

I bought 2 round trip tickets for my husband and I to go to see friends in Orlando back in November 2018, reserved car and house to stay at. Supposed to leave this coming Friday April 12th and they call to say our return flight was cancelled. Told we can fly out the next day, not an option as we have to be back to work. This was the first and last time we will ever look to Frontier air for travel!

I booked a trip through Expedia to Vegas on Frontier Airlines, despite the gruelingly awful reviews they got; just trying to save some money for a fun family Spring Break trip. Well, true to form, Frontier cancelled our flight the morning of the trip, leaving us to scramble and find an alternate flight. Thanks to Southwest Airlines for saving the day! The plane was full of stunned and disbelieving (former) Frontier passengers in the same predicament as our family. NEVER, NEVER, EVER book a Frontier flight unless you're a ** who loves pain.

Travel at your own risk! We paid the "extras" and checked our bag in on our way to Phoenix. Coming back we checked our back early and I asked the rep at the Phoenix airport if we were checking it in too early and he replied - "No. We do this all the time." Well we get to Colorado Springs and no bag! They took a report and told us they would contact us later that evening. After no contact, we contacted them the following day and was told that the bag never left Phoenix. We were then told that it would be in COS at 5:48 that day and we would be contacted when it arrived.

My wife and I were to fly Frontier from SC to Providence RI in September to a Grandson's wedding. Wife have a violent Dizzy and fainting spell one week prior to flight. This continued over a couple of days. Got a credit for cancelling to be used in 90 days. Her problem continued though we made plans to go to Denver to another Grandson's wedding this April. After a Dr checkup he still does not want her to fly and issued a letter for indefinite period. Cancelled again.

I received an email telling me I had 0 miles earned. Six weeks earlier I had received an email telling me I had 68,560. I am diligent about buying an extra 1,000 miles every six months to keep my miles active. My next purchase wasn't due until May 27, 2019. I had a receipt for the last one made in November. I called Frontier and spent about an hour explaining I had made the purchase. Why had they just canceled all my miles and with no warning even though the agent said they always give a 90 day notice? They never have in all the years I've flown with them. Fortunately I had kept the email receipt for the November purchase with its confirmation number. I gave that to the agent. He said the airline would investigate the matter. What's to investigate. I had bought the miles and could prove it. He said it would take several days. He'd call me when a decision had been made.

The fees for luggage was super high, higher than any other airline, I was very unhappy with the fees they charged for the luggage. The airline stewardess were ok but the clerks where you drop your luggage were a bit indifferent.

The purpose for reserving our flights was resolved beforehand, so I cancelled our flights 3 weeks in advance. Not only do I have to pay full fare for the flights I won't use, but I have to pay a cancellation fee on top of it all. Does this sound right to anyone? Frontier has a chance to sell my seats again, which is currently listed for a higher price. Oh, I can use some flight credit for another flight within 90 days. Great. I have no reason to fly anywhere. And, I'm not looking to spend more money on top of what I lost. I hope Frontier will reconsider their slogan about low fares *Done Right*. Not seeing it.

Great airlines for immediate or unexpected travel. Always available seating and great customer service on the ground and in the air. On time departure and arrival also outstanding. Would recommend to friends and relatives.

I like this airline because it is close to a local airport. Where parking is easy and cheaper. The convenience overrides a lot of small issues that are encountered with flying and using airlines and airports along with long TSA lines and wait times.

I traveled recently on Frontier and though the delay was minimal from Las Vegas- Denver- Tampa, my brand new checked baggage was damaged due to gross negligence. This was two weeks ago and I have yet to hear from any person that I contacted. Every time I called or went back to the airport to make a claim, no one was available to and others who were promised to have the manager call me and to no avail. No wonder people don't take any luggage when they travel with them. Worst experience ever and I feel disrespected and humiliated that they just keep giving me the runaround instead just informing me that nothing will happen. Rocky.

I don’t usually write reviews but this was so bad I thought I should share my experience. I planned a getaway for my husband's birthday to Las Vegas. Arranged to have 2 of his brothers, one from Houston and one from Seattle meet us there. We had a show booked and paid for the night we got there. Our flight was delayed causing us to miss the show, called Frontier and was told to still be at the airport at the scheduled time and they would refund us $25, find out that $25 is in the form of a voucher that needs to be used within 90 days...worthless! The show was $300. So we finally get to Las Vegas. His brothers had already called it a night so we missed the show and spending time with family that night. It doesn’t stop there!

My son and I were flying to Tampa from Chicago on a Sunday morning. We were 5 minutes late to get our boarding pass (online was not working) and were told, "Sorry there is nothing we can do." I rebooked for Monday morning at my expense. Our flight was delayed 5 hours due to mechanical issues. The mechanic actually left our plane to work on another plane. The attendant told us that delays of that long are refunded, false. I had to fight with customer service just to get vouchers for compensation. We both ended up getting 2 vouchers $75 & $50 which cannot be combined or transferred. This was my first and probably last flight with Frontier.

I like this airline for best rates! Seats are a little small for far travel, but it's great for shorter distance travel. Don't think you should have to pay to pick your seat or carry on. Overall I would recommend.

Found the staff very friendly. The Airbus had lots of leg room but the seats don’t recline so hard to get a rest. The online reservation system was very user friendly. I would recommend them to anyone looking for a good discount airline.

This is the first online review I have ever written. It is not normally my style but my experience with Frontier Airlines was so bad I cannot contain myself. Briefly: they canceled our flight because of a problem with the plane after making us wait for five hours on a Friday night. We only found out because it was listed online. I had a business trip but about a hundred kids were anxiously waiting to get to Disneyland. Not one agent was at the desk and at about 11:30 I think it was a maintenance person that came up to finally agree with the online cancellation listing. Not one person was there to help reassign or assist anyone so people were stuck and unsure about how to get their luggage.

It is always clean and well stocked. Staff have been extremely friendly and helpful. Seat are comfortable. Usually can move seats if needed. I use extender and they are always available. They run on time and many times I get to where I am going early.

They changed my flight time prior to flying which was unacceptable to me. I called the customer service number to request a refund (which they claimed they would offer online). After waiting 40 minutes on hold (really? no callback option?) I was told that our time change was only a "minor" time change and didn't qualify for a refund. So what happens when I accept this time change...and then you change it again? I'm now hours delayed because of minor time changes that you imposed? Not Ok. I had to jump through hoops and raise my voice to first get to a manager. Once I was speaking with a manager, he tried several different times to NOT offer me the refund but finally did. FOR A $50 SERVICE FEE.

My biggest first step I have for you, is to go ahead and pay for the extra stretch seating. It's an extra $25 you will be so happy you did. There are many people saying you can take a gamble on the seating but I really would not do it. The planes are tightly squeezed and packed due to the great prices! I sat in seat 13A on both trips. It's window seating. I got a water and I carried some crackers in my purse with me because they only take credit cards or debit cards up in the air. They do not accept cash. The pilots were joking and friendly. I am usually terrified to fly but they put me at ease. I did not even have to say anything. Just go for it! Fly Frontier Airlines because they are caring and very prompt! Plane ride was smooth - hardly any turbulence and we were on time. Actually early. Do not let the bad review scare you away! Some people just expect too much from basic things!

Flight attendants and overall service was excellent. The flights were comfortable, the cabin and seats looked very well maintained. There was leg room between the seats. The atmosphere, mostly created by the pilots, flight attendants, and ticket agents was very pleasant.

Extremely tight seating. Was seated in the first row behind first class and as a “reward” my carry on (purse) was taken away and placed in an overhead 3 seats back. I was unable to access my personally provided snacks and as a result had a very low sugar level during the flight. The snacks provided by the airline were woefully inadequate. I was in a window seat and could not get out conveniently. In addition, there was a lot of turbulence meaning the seatbelt sign stayed on most of the time, further restricting any movement. The only seat I would ever ride on Frontier in the future would be outside on the wing. It would have to be better than the one I had.

We booked tickets on Frontier for a vacation. We booked all our accommodation and most of our sight seeing attractions. All which cost money out of pocket (a portion to hold reservation). Today we get an email from Frontier that have changed our flight dates. We are now leaving later on our departure. And we are now returning a day earlier. Putting us out a day earlier on our family vacation and. We’ll have to pay a penalty on our accommodations and we will be out the money we spent on attraction we booked ahead of time. Thinking we had that day that we lost.

Frontier offers these great deals, not only on price but offering direct flights (and with young kids, a direct flight is the way to go). The issue though is once you book flights with Frontier they constantly have flight changes. So you book this great priced, direct flights only to be told a few weeks later that now your flight is leaving on a different day and that it is no longer a direct flight but that it now has multiple layovers. (So a direct flight of a few hours went to 10+ hours). To make these dramatic schedule changes is unacceptable and has caused a lot of undue stress (and financial stress). Be very cautious if you book with Frontier...

I purchased tickets for a flight for my family (4). Five days later I receive an email from Frontier offering a promo of 75% off certain flights (of which ours was included). I contacted Frontier, which took an hour in itself, and even the supervisor was unwilling to help. I simply asked him to change the promo code on my reservation and he would not. If I canceled my existing reservation and booked a new one they would charge me over $450 in cancellation fees. Basically it boils down to Frontier Airlines punishing customers for purchasing early. They have the WORST customer service I have ever encountered. I will never be flying Frontier again. Neither will my family. I will continue to share my review with others.

Sometimes they will text or email you if there's a delay and other times they won't tell you. They won't print you a boarding pass even if their online site isn't working at the time of attempted check in. Purchasing tickets online won't work most of the time. You have to call in but mention that it's not working and they will waive the $10 fee. They are huge sticklers about baggage size. They'll charge you after you're seated so there's less room to argue. Customer service is pretty terrible. They'll just ignore you and continue their job if you ask them questions they don't know. Relatively unprofessional.

First of all, we live in Denver their hub. Our first flight Denver to Las Vegas was scheduled at 7 pm on a Sunday February 16th. The website sped delayed by 30 minutes. We checked in a suddenly the flight was not delayed, great expect if you had counter in that in timing your arrival, which we did. Flight back from Las Vegas to Denver Wednesday night 7:30. Left for the airport at 4:30, on the way there received an email marked as Do NOT REPLY stating "Sorry your trip do not go as planned.” Imagine your shock. There was no notice of delay or cancellation, just a $150 voucher.

Reality is flights do get cancelled - the social media feedback had scared me when my flight was cancelled but I had a good experience with the customer service of Frontier Airlines. It does take a little time and patience but if you follow the instructions given in the letter handed to you when your flight is cancelled the reimbursement is handled quite efficiently. The customer service was prompt and helpful and once the all documents (invoices, application etc) were furnished, they promptly processed the reimbursement.

Flew out of Austin on Feb 13th to Vegas. My wife and I got there on plenty of time and the boarding pass people were so slow. By the time we got to the desk with half hour to go they told us we missed our flight, I was confused so lady told me we would never make it through security on time, I said, "Let me try," but they refused to give me a pass, but would put me on stand by for a flight leaving 2 hours later, wasn't looking good getting on but we made it (only good thing that happened).

My flight from Detroit to Orlando was cancelled at the last minute with no reason given (was NOT weather-related). Next available flight was not available for a full 24 hours later. Lost a full day from a four day vacation.

Horrible customer service. Dirty planes! Was denied boarding for my first flight, was told to rebook, long story short do not waste your time or money with this airline. They refuse to refund any of my money! Waited TWO hours for my luggage after landing. NEVER again. Highly recommend you STAY FAR FAR away from this airline!!!

I received a piece of luggage from my family for Christmas 2018. I’d yet to fly with said piece of luggage. To escape the cold Wyoming winter, I surprised my family with a trip to Orlando out of Denver. First time the piece of luggage flew. Having a nice piece of LL Bean luggage is a nice thing to own. My return flight I was surprised to see the handle broken off. The baggage claim representative told me it wasn’t covered but to call “feedback or concerns”, she even commented on the fact that the piece of luggage was brand new.

Frontier Airlines advertises itself as a "low cost" airline, and indeed when you see the ticket prices, you think, "Gee this is great!" THEN you discover they have lied all along. You have to PAY for a seat-- EACH WAY. Seats range from $14 at the very back near the bathroom to $50 up front. THEN you go to check in, and discover that a CARRY ON BAG, FREE at all other airlines is $40 EACH WAY. I decided to cancel my whole trip at that point, but then they charge you $114 to cancel. You are stuck. I will NEVER NEVER NEVER AGAIN EVER FLY FRONTIER AIRLINES. AND ANOTHER THING. No one speaks English, you can't understand a thing any of the reps say, and they won't let you talk to a native English speaker.

Have flown Frontier many times with no issues about my within the guideline carry on. Recently was charged $60 at the gate for the same carry on I’ve taken 6 other previous round trip flights. The young lady at the tunnel taking boarding passes was so rude and unprofessional every time I tried to speak. She cut me off and spoke louder. I called Frontier and they told me too bad on getting my money back for the charge, very disappointed with their customer service. I have decided I will never fly Frontier again! I guess human error doesn’t exist with their employees only their customers. Weak sauce Frontier!!!

My wife booked me a flight on frontier from Orlando to Detroit in October 2018. Flight from Orlando to Detroit was good but when I arrived there my bag was not there. There was no one from Frontier available to help me either. I returned the next day and had to file a missing bag report and was told my bag had been sent to another destination. To make a long story short I was headed to northern Michigan and had no warm clothing with me. I had to purchase new clothing for the trip as my bag never showed up all week. I finally told the airline to hold my bag in Detroit and I would pick it up on my return flight to Orlando.

Very unprofessional. Flight will always have delays and you will never be compensated if you want to be on time or remotely close to it. Choose another airline. I’m very disappointed??? In this airline after multiple attempts to get it right they won’t and they don’t care. Stay far away!!!

I booked a round trip flight on Expedia which had the return leg on Frontier. I booked the trip with the understanding I could cancel within 24hrs. I tried to cancel my flight an hour after booking but Frontier would not honor that agreement and gave me a credit only that expires in 90 days. This is very deceiving.

Monday, 17 December, my 70-year-old mother and I got to the airport at 12:30 pm for flight 613 scheduled for 10:15 pm, hoping to check in and possibly get an earlier flight to Seattle. We found out the Frontier ticket desk did not open until 7 pm. As soon as we saw people at the ticket booth, we checked in and checked our bags, and were notified that the departure time had been revised from 10:15 to 10:50 pm. We proceeded to the terminal which still had our departure as “on time.”

I bought roundtrip tickets January 2019 from Denver to Los Angeles. The flight out there was delayed 6 hours, 4 of which we sat on the plane for an apparent update of a maintenance issue. This was well into the lunch hour when we were on the plane and I was traveling with a 1yr old and 12 yr old. Frontier still charged for snacks and beverage even though the plane was delayed so long. My baby ran out of water for his bottles and I still had to pay Frontier for a bottle of water to make him a bottle.

I have never experience harassment from an airline employee until we fly Frontier. Here is the some background, this is our first time flying Frontier, when we arrived for our first flight in Orlando, we went up to the customer service desk to check in our daughter stroller, and car seat and carry on. But the rep there told us “Oh no you that bag wouldn’t be considered a paid carry on because it was our daughter's suitcase."

This is based on my own experience. Took a flight in Jan 2019 from NYC to Miami and I was highly disappointed, flight departed 2 hours late and arrived Almost 4 AM!! Carry on is $50 by the gate so it’s not a low cost airline and the SEATS are exceedingly narrow, don’t recline and very thin with barely any padding and extremely uncomfortable and No complimentary anything. All I can say is that it’s Disgusting and turned me off And to add insult to injury the Tray-table is comical- child like and that is an understatement.

So, I booked a trip from St. Louis to Denver back in October of 2018. My return flight back home was canceled for no reason. And when I say no reason, I mean there was no inclement weather, no flight risks... NOTHING. Maybe the pilot didn't show up for work that morning. Maybe there wasn't a plane available... Who knows??? So, I get an email from Frontier saying they're sorry for the unexpected cancellation, and I was directed to rebook my flight through Trip Easy. I did that and had to come up with nearly an additional $400 to book a flight through American Airlines. I was told that I would receive a refund for the rebooked flight.

BEWARE. THE FRONTIER MC BARCLAYS PROGRAM IS A SCAM. I signed up and paid $79 with the understanding that 40,000 miles would activate after my first purchase and I could apply them for a year. It is 5 months later (after activating) and the miles haven't accrued to my account. And, my account information states they will expire in another 2 months (7 months after I signed up). Friends of mine have expressed they've experienced similar problems.

I was disgruntled at the $50 fee for our carry on luggage. Granted if I had done my research I would of discovered this before booking my flight, but I still think it is a ripoff. The on flight service and amenities were terrible. There were no complimentary beverages or snacks. Even on our 4 hour flight. The trays were too small to play cards on or lay a book on for crossword puzzles. The seats did not recline. And to top it all off there were no monitors on the back of the seats. Which granted I could of done without the monitors, if I could of played cards or tilted my seat back to sleep a bit and make the time go by. I will never fly Frontier again. And I will not recommend it to anyone I know.

This was our first time using Frontier Airlines and I can promise it will be the LAST. My son who was home from the Army on leave for the holidays booked his return flight with Frontier. His flight was scheduled to leave Orlando international airport at 8:55 pm. He arrived at the airport 2 hours prior to his flight like recommended. Unfortunately the security check line was astronomical and by the time he made it through security his flight was scheduled to leave in approximately 10 min. He gets to the Frontier gate and was told he would not be allowed on the flight. Of course he asked why and the very rude obnoxious gentleman told him he was late and could not board the flight.

My daughter left her phone on a plane. I track it to Miami airport. After calling the phone, an airline attendant answers. Takes my contact information. I track the phone for three days at Miami airport until the battery dies. I fill out the forms to get it back. A week Denver claims they never got our phone. They claim lost items are sent to Denver daily but I tracked it for 3 days in Miami. Frontier should check into their employees as the phone had magically disappeared.

I recently bought my first ever airline ticket with Frontier. Cost relative to the flight I thought was awesome, but I obviously didn't take enough time to read all the fine print in their policies. I bought the ticket 6 days out from my flight day. Later that day something out of my control changed and I had to cancel my flight. I did cancel my flight and noted the $99 penalty on the refund since I was canceling within 7 days. Since I bought 6 days out, there was no way around this.

I flew Frontier back in October of 2018 round trip. First flight was fine. Return was TERRIBLE! Woman at ticket counter was just foul. Had a scowl on her face when I arrived (an hour and 15 minutes BEFORE flight!) and told me I was late! Would NOT let me board, rebooked me for 3 DAYS LATER, and acted like she did me a favor by waiving the rebooking fee!!! (Called the airline regarding this and was told there was "nothing they could do about it")

Frontier Airlines has been the absolute worst experience we have ever had with travel. My family chose a direct flight from RDU to DEN via Frontier and received 3 out of 4 of our checked bags. The 4th bag never arrived and after speaking with a representative, we quickly learned that this was nearly expected of this airline. However, this bag happened to contain all of our expensive and necessary ski equipment, so it creates a much bigger issue than a normal lost baggage claim. We have attempted to contact Frontier several dozen times, and succeeded only a handful of times, only to receive the same speech stating that they don’t have a clue where our bag is, but that they are sorry and do not know what we should do about our belongings but they guarantee they won’t reimburse us or help at all.

I have flown many Frontier flights over the years. I know they nickel and dime you and I know to pack real light (i.e. a backpack under my seat). I know that most likely we will not get there on time and I plan for that. There is always a delay. I think I’ve only ever had 1 of their flights leave on time. I expect this. However in the last year I have had not 1 but TWO FLIGHTS CANCELED ON ME. WE SPENT HOURS AT THE AIRPORT DELAYED AND DELAYED. The crew at the desk would make the announcements and just disappear with no answers as to why.

The website has a deal for 53.00 and we planned our flights based on that price. I went in and checked the flight price to make sure and sure enough it shows 53.00 so I hit book. At this point the flight price jumps to 294.00... What? Customer service says it is what it is and they can't help us. This is a terrible airline and I will never use them again. I will be telling this story of how my Christmas plans to see my family were ruined because of greedy, sleazy, bait & switch advertising put out by Frontier Airlines.

I just got off with customer service and spent over an hour on the phone filling out forms online, sending it back to be verified to fly with my ESA. They are requiring me to physically go to my therapist prior to every flight to get her signature on this form. Due to a last minute reservation for work I didn't have the ability to provide her signature, so my ESA was declined.

Our flight was cancelled due to "maintenance problems". So we had to rent a car and drive back 19 hours. Get home and filled out their return application online. Waited 6 weeks. Nothing. Called them. Got "It will be sent out soon to you." Waited another 3 weeks. Nothing. Called again. Long story short, have been calling for 4 weeks now, they tell me I was approved for the refunds 2 full months ago and to wait another 4-6 weeks. So now after waiting another 4-6 weeks... I called them after a full 2 months. They tell me they have no information that it was ever accepted and now want me to reapply with all the information again. Even though, I did to start with and I got their "Incident # ".

I have no complaints on my flying experience with Frontier and I think a canceled flight could happen to any airline. However, making you spend $1,600 (I had for passengers) on another flight because they canceled the flight you were supposed to be in and not sending a reimbursement check in a timely manner (or at all in my case) is appalling. Many phone calls later and nothing has happened. The first promise was 14 days, then the check got "lost" and "reissued" and I'm on week five of my second wait and haven't received it yet.

5 Months and No Reimbursement for Canceled Flight - I've been flying for about 8-15 times a year for the last 15 years and have never encountered a situation in which a flight is canceled but the airline reps keeps saying 4-6 weeks for reimbursement. I seriously can't believe that the DOT and Frontier management allows this type of deception to exist at this level. I didn't freak out when the flight was canceled because I felt like the company was legitimate but I won't be surprised if Frontier execs end up in jail sometime in the future. Frontier needs to be investigated immediately.

We will probably have to rethink flying Frontier with two of our small children on board. As I apologize to the attendant leaving the airplane about my two-and-a-half-year daughter crying, she told me pretty rudely that I would need to be concerned about the other passengers. Just the way it was said in front of the other passengers it look very much that we were unwelcome on the flight. The other attendant ** gentleman, as I was holding my daughter in my lap, told me that she would need to be seated in her seat and the seat belt should be put on, because she paid for the ticket or there would be an alternative plan, which sounded very threatening.

When looking for inexpensive flights from Philadelphia to Denver I came upon Frontier Airlines. The price was great so we bought 2 round trip tickets. Only after that did I read the reviews. It is because of other negative reviews that I felt compelled to write one of our experience. We would definitely fly with Frontier again. We did not experience any of the personnel issues that I read about. In fact, the attendant on our return flight was so exceptional that I wrote the airlines to recognize him. Yes, the regular seats aren't great but if you want the extra leg room upgrade your seat. I am 5'11" and had no problems. They do charge for food but face it, is the price of a bag of pretzels and a soda worth the difference you would pay for another airlines. We plan to fly Frontier again in the future.

They will cancel your flight and make it impossible to get a reimbursement. You will spend hours on the phone getting nowhere. Customer service is non-existent. Don't make the same mistake I did to save a few bucks. You will end up spending more.

Health ER required to change flight. Could not do it. Had to call and got charged $20 to talk to a person, charged $99 for change fee. Refund procedure deducts $50 off your flight amount and gives you "shell" which is a credit only. What a ripoff. Also seats are bad and service is lousy, never fly it again.

This airline is terrible! We flew a couple family members out for Thanksgiving and they were to return to Orlando today only to find their flight was canceled upon arriving at the airport. Frontier offered no assistance in rebooking. Only offered them a stupid $50 voucher pp to use on a future flight. This has got to be THE WORST AIRLINE EVER!!! Please do yourself a favor and go anywhere else!!!

Flew Frontier from MCO to PWM on 20 Nov 18, good flight no issues. Return scheduled for 24 Nov 18 was delayed then cancelled after boarding the flight (computer issues). Customer service only offered to refund our return airfare, would not assist with alternate arrangements other than leave two days later on same itinerary. Was told on the third call they would reimburse us up to $400 per person and we would receive an e-mail with details. Customer service reps on the phone tried to tell me the flight was not cancelled despite the fact we were removed from the plane and the gate agents told us it was cancelled. Low prices, poor service and unprofessional. Would like to give them 0 stars.

We flew with Frontier on Thanksgiving Day from Charlotte to Philadelphia. Our luggage never reached the destination. Customer service was horrible, it was like it’s not a big deal at all. I was told luggage was left behind in Charlotte and you will get it next day and someone will call you. No one called and when I tried to call no answer, finally someone picked up and had no idea what to do. Long story short still have not received the luggage. Terrible customer service. Looks like bunch of jokers trying to run the operations.

For 1.5 hour they said delay due to cleaning! Then send us all like herd of cattle to another gate because that plane was not mechanically fit to fly! Total delay 2.5 hours. I paid less for non-stop from SFO to Chicago by Virgin - no charge for the carry-on luggage and no charge for the picking up my seats! Frontier NEVER AGAIN.

Two days before Thanksgiving my family and I arrived at the airport in Las Vegas to take a Frontier flight to Sacramento that departed at 5 pm. The line was long (at least 30 people) and there were only 2 agents at the counter. We arrived at the airport one hour before the flight that was to depart, but by the time we got to the counter it was 4:25 pm. They refused to take our suitcase because as they explained they need 45 minutes to take our suitcase to the plane. They told us to try it as a carry on at TSA. That didn't work, and we missed the flight.

STAY AWAY. Frontier Airlines is the worst airline available. Time and time again my flights have been delayed hours, sometimes cancelled. Guess what happens when they cancel? Well, once you're at the gate and you find out that the flight has been cancelled by pure rumours (no representative wants to go anywhere near the counter when this happens), you get to go back out of security and stand in a line for an hour to get the forty dollars you spent on your flight refunded. I wish I could say you get what you pay for, but with this company you get far, far less.

I will never fly Frontier again. I gave you a chance and you blew it. I’m back to Delta Airlines. The reason for this your seats are very uncomfortable, hard on your legs and back. No free drink of coffee or water or soda. As Frontier charges for this. And Frontier charges for carry on bag. No warning no other airline does this. No wonder you can afford to buy a plane every 30 days on how you're ripping customers off. On top of that try to force a credit card down your customers' throats during flight. Don’t ever worry about me being a customer again. I’ll be on any airline except Frontier Airlines. If anyone is smart go elsewhere. If I could I give Frontier Airlines a -50 star rating. When I got to Orlando from New Orleans my bag ended up on the other side of the airport. An inconvenience only the airport could tell me. Not even the airline tell their customers.

I was not aware of the check bag policy. Is that one of the many ways they make money. It's best to travel without any clothes cause you basically have to pay for your clothes to travel as well. ** thieves. Next thing they charge for snacks. You're only allowed one free cup of water. You mean to tell me that this airline is that ** broke they have to steal money from passengers by other means. Flying with my 4 yr old son and my 12 yr old daughter. The best thing was they somehow managed to keep us seated together unlike Southwest. Never again will I ever fly nor will I recommend this airline to anyone. ** you...

Frontier canceled a flight from Tampa to Cincinnati at the last minute for "maintenance problems". There was no assistance provided for rebooking, each person was left on their own. The airline makes it intentionally difficult to get compensation for the trouble they caused: no live agent, no booking assistance, and after filing a complaint with the invoices occurred due to rebooking travel, no compensation. A $100 voucher for a future flight on Frontier does not cut it. We had to spend 3x our original cost and fly into a different airport, then spend $$ to get home and recover our car at the original airport. Appalling. I have heard nothing back from this airline other than the stupid $100 voucher for a future flight.

I recently flew via Frontier Airlines, and one month later, I had an "in-person" charge posted to my credit card. Now, keep in mind that I used to purchase my airfare online. I also said NOT to keep my CC info for future use. I never purchased anything during the flight. This only means one thing: they are not keeping credit card information secure, and/or they have some criminal enterprise running on the inside. Do not use Frontier Airlines, the money you save may be stolen back from you. Now, no thanks to Frontier, I have to re-establish all of my credit card recurring payments.

Worst airline I have ever flown! ZERO customer service, even after a month of back and forth with Kalie in "customer service" I have gotten nowhere. They left me stranded in 2 airports, making a 2 hr flight into a 3 day ordeal, then they overcharged me on in flight purchases and refused to correct the charges. They feel that even though it doesn't even come close to the expenses incurred even for the original ticket, they feel that a $100 voucher for future travel on THEIR airline is more than enough compensation! NEGATIVE!!! Why on earth would I want to go through that again, or even risk it knowing that if something were to happen, they don't care enough about their customers to even try. NO WAY! Don't risk it, the cheap price isn't worth it!

Frontier Airlines. We want our money back. We want refund as we cannot use your vouchers given to us cause we stay in India. We were made to wait inside the flight for 6 hours and later my flight was canceled. Kindly cancel my vouchers and refund my money.

Although the crew was very nice this is a terrible, low quality airline. The seats are absolutely horrible to sit in with no ability to recline. They are extremely uncomfortable which caused me severe back pain for the entire flight. There is also very little leg room, tiny tray tables, and they also charge for every snack and beverage except for tap water. Do yourself a favor and stay away from this pitiful, low budget, bottom of the barrel airline. I have no idea how they are staying in business but I will never use them again.

If I could give zero or negative stars, I would. I can’t lie, I did have great customer service when flying out of the San Diego airport. The lady was great and helpful. Now I’m sitting in New Orleans, I just got back to the States from a cruise with my family and we came to the airport together from the ship. My family is flying Spirit and I am flying Frontier. My entire family was able to check their bags and I have to wait three hours until noon to check my bag when my boarding starts at 12:50 and my flight leaves at 1:36. I showed my military ID to an ** woman with red hair who claims to be the manager but I think she has an issue with military personnel and is doing what she can to give me a hard time. Online, the Frontier website says (just like every other airline) that you should be checking in at LEAST two hours prior to boarding. This is my first and last time flying with Frontier and I do not suggest, especially to military personnel, to ever fly with Frontier.

Missing Clothes and Colognes!! This is really unacceptable, we had A 30 hr delay because of canceled flights and there were no connecting flights for us until after we missed our important event for college recruiters that we were flying to meet before freshman check-in. And then we finally get to our destination on Friday morning!! After arriving to the airport on Wednesday evening out of ONT my luggage is lost! And we didn’t get it until that night! With plastic wrapped around it and to go through it, LATER THAT NIGHT at 11:50 pm and find that things were gone! (OVER $500) worth of merchandise. I made a call at 12:55 am on a 19 min call letting them know about the items, then to be told to keep the same BAGGAGE CLAIM # as a reference for my claim (LIE).

8/12/18 from Orlando to Cincinnati Flight 1961. Had a flight canceled in August from MCO to CVG. Was given a couple of options of another Frontier flight, none of worked with my situation. Booked with another airline using the website they provided me at the gate. Was told I would be reimbursed 400 pp in 5-7 business days. 6 phone calls and countless emails later I have yet to receive my refund. Lie after Lie after Lie. Was even told that a check was mailed with a check # provided. I was told to allow 14 days for it to arrive. After 14 days and no check, I called back. They stated they would cancel the check and mail another. With that being said, after 14 days even though the check was "canceled" it still should have arrived at my house by now, 22 days later. This story runs much deeper than this review. I am entering day number 86 of this situation. I'll never give this airline another dime.

My flight got cancelled back in August due to mechanical issues. I was communicated via email of cancellation on way to airport, so I turned back. I got second email with apologies and with three options for making it right. I choose option one and never received my chosen option. I ended buying other tickets with other airline - of course more money due to short notice. Anyhow, it’s now November and still have not received my refund. After several calls to customer service and not getting nowhere but we are sorry! Lie after lie to only push blame to other departments thru their company on why I have not received my refund is frustrating. I have decided to cut my losses and never fly with this company again, yes it’s cheaper but not worth the headache or the $4.99 soda can!

Was told flight was on the ground could not move because of fog. Went to website... Flight was delayed 3 hours. Told me a lie... and their additional charges for bags... charged in Austin but not New Orleans for the same bag. STAY AWAY.

Charges and costs look good initially, but come into range of others with baggage up charges and fees. Worst part is the amazingly uncomfortable seating. Plastic seats on all flights I used recently with padded slipcovers. No reclining makes for really bad back experience for flight over an hour. Everyone around me was up and stretching out every hour or so. My wife was almost in tears by end of four hour flight. Crew was fairly indifferent too in attitude. Kinda surprising. Bring your own snacks and water too. Everything comes at an additional cost. Pay the few extra dollars and fly a quality airline. Your back and knees will thank you.

We were flying to Albuquerque from Orlando. When we were getting ready to take off, the plane had some unexpected mechanical issues. Our flight was delayed and ultimately canceled. We ended up having to purchase other plane tickets through another airline. I put in for a request to have the money we spent on extra plane tickets refunded by Frontier and after we talked back and forth for a little while, we worked out the issue and got a refund of the full amount. It was quick and prompt and we appreciate the extent of their service.

I find Frontier and their pricing model deceptive. Creating a terrible customer experience. Recently had a round trip flight from Denver to San Diego. United was our outbound carrier and Frontier was our returning carrier. The problem is Frontier's website makes it very difficult to add services like bags and then force you to pay a higher fee at the airport for running a credit card. Talk about sticking it to the customer. United site was very easy to navigate and know exactly what you are paying for and complete the transaction. Much better experience. Frontier is a ripoff I will only fly them in the future if I absolutely have to! Their flight ended up twice as much as United and an extremely bad experience from the website to the check in counter. They hide the fact that you don't have to pay for a seat on the site as well.

Continuous delays, poor communication and terrible customer service continue to plague this company. We’ve flown this airline quite a few times and have had too many issues to list in this message. We’ve been stranded in 2 different locations because the company cancelled the flight last minute and then essentially told the customers to figure out alternative options. Everything about the company is second rate — it’s worth the few extra dollars to fly with a real airline.

Frontier canceled my flight to Orlando just about 2 hours before departure. They did not even inform me of this cancellation and I learned it long after it was announced. I was given no assistance in rebooking by Frontier airport staff and told to help myself. This proved very stressful for me and my wife as other flights seats quickly vanished. I ended up purchasing 2 AA flights via Charlotte to Sarasota (and NOT Orlando!) and arrived to my destination at 2 am instead of 9 pm.

Oct 9th I flew United from Spokane to Denver, to OKC. Oct 20th I flew Frontier OKC to Denver, then flight 541 to Spokane. Never flying Frontier again! Charged me 50 for my checked bag as well as 50 for my carry on!!! The lady was arguing with me when I wanted to lock my checked bag with my firearm in it. I had a TSA approved lock??? Another lady had to tell her it was a TSA approved lock. From OKC to Denver- Wouldn’t even attempt to get me an aisle seat when I requested one at the gate. I have a sore rotator cuff and can’t be squished in the middle or window seats. She wouldn’t even check her computer, just said, “we’re booked full!” I’ve never had a problem before in my 40 years of flying. And they tried to charge me another 50 for sitting in the aisles seat behind me when the doors were shut and I moved to the empty seat.

I'm going to make this real short, I've used Cheap Caribbean for many trips especially to the Dominican Republic. I recently booked a trip to Punta Cana and got a "GREAT DEAL", however to keep the cost down they used FRONTIER AIRLINES. Not knowing their reputation did not think twice. We showed up at the PHILADELPHIA FRONTIER DESK over an hour before the flight was boarding. There were three couples trying to board including my wife and myself. The clerk states that we are late and that we can board the plane however not our luggage and that it would get there three days later. Obviously this was not a viable option, so we asked for the supervisor.

Just 3 hours before our departing flight, I got a text saying our flight was delayed for 3 hours. When I was on the phone with customer service I got another text saying the flight was cancelled. Of course no other flights that day. They offered 3 solutions 1. Fly to Denver next day, stay the night and then fly to Orlando. 2. Fly to Orlando on Saturday or 3. Take a refund on the returning flight. Took refund, since we had to get home. Refund will take 7-10 days but we got a voucher for 100 (like we will ever use that). Frontier, huge disappointment. In the past when an airline cancelled my flight and if no other flight was available with them they would find another airline. Frontier, you should have refunded my entire ticket price and offered to pay a night in the hotel. BUT, I guess this is all my fault, I get what I pay for. Never again.

Planning a surprise trip home to visit family from RSW-PHL. Flight scheduled to depart at 9:09 Wednesday 10/17. Arrive to the airport at 7 pm to see frustrated customers at the Frontier desk. Turns out flight was cancelled with NO NOTIFICATION! The desk staff was very rude saying an email had been sent at 4:45 notifying of the cancellation. There was not a single person in that line that received any notification. We were able to get seats on a plane leaving today. My 8 year old was with me and keeps begging me to check status of flight today to make sure we are able to get to our destination. This is only the 2nd time flying Frontier but not happy with this experience at all!

August 20th 2018. My Flight got canceled 1 hr before we are supposed to depart. Did not assist in any way to get us back home like any other airline would. Sent in my receipts and waited the 6 weeks for the reimbursement check to arrive. Did not arrive so I called again which is actually very difficult to get a hold of a damn representative. I was told I had to wait another two weeks for my check. I have already waited 8 weeks. Now I was told I could have to wait ANOTHER 4-6 and still have not gotten my check back from this worthless airline. There is ABSOLUTELY NO INTEGRITY, HONOR, OR RESPECT FOR THE CLIENTS. WILL NEVER DO BUSINESS WITH THEM AGAIN or ever recommend anyone to this airline. They are a joke. COMPLETELY WORTHLESS.

On July 24th 2018, while waiting for a departure to Chicago at the Cancun Airport Frontier Airlines canceled suddenly a flight due to "lack of crew", leaving all of us > 100 passengers, stranded at the airport. After a long time and debate what to do with all of us, Frontier representative provided us with a letter, in which they wrote, that if we purchase a ticket on another airline, the Frontier will reimburse for that ticket up to $400. My travel companion and I had a chance to purchase still available at that time tickets ($369.10 my ticket) with Southwest Airline, so we could get home.

Worst airline ever, we were doing a surprise trip prior to my daughter’s deployment to Disney. We sat in the terminal for 4.5 hours before they decided to cancel the flight. Our scheduled trip was from Wednesday - Sunday, the soonest Frontier could get us there was Saturday. We had to rebook 9 people with a different airline flight. We still had to pay the car rental, and hotel for that day. Two trips back and forth to the airport Wednesday, and back again Thursday. Of course we couldn’t get a flight out for $400 so we were stuck with the difference. We were late for the Halloween Disney event. Total loss for 9 people $2000, all I get was a sorry for the inconvenience. I would give 0 stars if it was possible.

My fiancé and I (over 65) walked into Denver International airport just yesterday (10/06/18) to a mob of almost 300 people waiting to have their baggage dropped off. When we finally reached around the corner where we could see the counter, there were quite a few stations that were void of workers. We then were told to go through security and once we did we were told by the ticket agent that we were to go to gate A78. We were almost there when some nice people said that the gate had been switched to A34. We had to double back where we came from.

We booked (2) seats on Frontier (1 for my pregnant daughter and her 1 yr old son) with her being overweight and pregnant we thought best option for the flight. After we processed online, a message came up. Our reservation was pending and we needed to contact customer service. We call the # only to be told that the 2 seats we booked and paid for on 10/1/18 were not available and that they needed to push us out to 10/3/18 and for an extra cost per seat. When my daughter confirmed they had already charged her card she started to explain to them that what they were doing sounded like a scam, getting people to pay online only to be told they needed to pay more money for another flight they didn't want.

Today I had very terrible experience in Trenton airport. The staffs were very rude and unprofessional. Flight departure time 3:39 pm and we arrived airport by 2:45 and stood in queue for 20 minutes. They responded very rudely that you are not allowed to board this flight and book another flight on some other day. Also they handed a customer care number to give any complaints about airlines or staff. I called the customer care number, he intentionally asking for more details about flight reservation and at end he gave me option to book another flight for high price. It is the worst airlines in the world.

Decided to try flying with Frontier Airlines for my first time and it will be my last time - if I ever get back home. Frontier flights were being delayed and cancelled left and right in the terminal. They were having people switch gates as well. Waiting 5 hours with delay after delay to say our flight was cancelled. No voucher offered, no hotel compensation, no apologies, no explanation at all, except to rebook our flight for the next day. Frontier had one person to try and respond to over 100 people with no supervisors to assist. This did not only happen to my flight, but was happening to the majority of Frontier Airlines flights in my terminal. The terminal started off with a few people and ended up with a terminal (overflow) of irate passengers. I was told I cannot get reimburse for my hotel stay after Frontier cancelled my flight. Very frustrating experience. Never again.