Frontier Airlines Reviews

Back in February I had booked a ticket for my niece to go see her father who is ill and whom she has not seen in quite some time. Travel was in May but was canceled due to Covid. I had airline credits with two other airline companies. Both of those companies have been very gracious and have extended the credits until 2022. Frontier Airlines gave me 60 days. My niece lives in a part of the country where Frontier Airlines flies out of frequently, however they do not fly frequently out of where I live. Trying to book with Frontier from my part of the country is exceedingly difficult. I asked for an extension and they gave me exactly one day. Now I’m out $214.40. While that does not seem like a lot of money to most, it’s a significant amount to me. I will never fly frontier airlines. The lack of compassion and decency during the time of COVID-19 is pathetic.

I wish I could give less than one star... During cancelations of flights - they would not extend a voucher! During this pandemic and Government saying not to travel - They would not do anything about it! POO POO on you Frontier Airlines! Besides the fact of the lowest comfort & service - nickel and diming you on every aspect... Seriously - I hope you go under during this time!!!! And the government does NOT bail you out. You do not deserve it!

I have never in my life dealt with a company like this. Absolutely awful customer service and experience. I had to cancel my spring break trip with my kids because of COVID and because I didn't randomly pick a date to reschedule a trip within 90 days they have robbed me of 410 dollars, all I asked was to have my credit so that I could pick a date into next year and the answer was a straight no. Didn't let me explain and was so rude.

I find it unfortunate that Frontier has chosen this time to get greedy. I've been flying Frontier for years and their policies they have put forth during this pandemic are unacceptable. To expect people to use travel credits from cancelled flights within 90 days when we haven't a clue as to how things will transpire from one day to the next is crazy. I cancelled my summer vacation to California for obvious reasons. Today was my deadline to use my travel credit. I attempted to book the same trip next summer so as to not lose my credit, and they've hiked up most future prices (2021) so much, that I would owe an additional $700.00 to take the same trip. I booked a random trip to Vegas in January so as to not lose my credit, but after that trip (if I will be even able to take it), I will not fly Frontier again. Very disappointing.

I had round trip tickets on Frontier to take my family of three on vacation in mid-March. Two days prior to my trip, Frontier informed me that they had canceled my return flight and had booked me on a flight six hours later. This would not allow me to meet other obligations, so I asked for a refund. They would only refund the return flight even though I had purchased both legs as a round trip. I reluctantly accepted a credit for just over one thousand dollars for both legs. The agent advised that I had to use the credit within 90 days. With the Covid 19 virus starting to take off, I expressed my concern with the time limit, but was assured that all I had to do was call customer service and they would easily extend the time on the credit for another 90 days.

First, I’ve NEVER have had to pay so much for baggage in my whole flying experience- there and “back” for a total of approx. $350 and that’s not even with the check in to return to Memphis bc we were never able to get on the flight! We also will not get a refund on our $160 for the return check in bags. We spent more in bag prices than the tickets. I was also on the phone with customer service for 1 hour and 22 minutes- only about 20 mins spent on the phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website.

I booked a flight for a wedding that did not happen in June. I cancelled the flight in May and I only had 90 days to use my credit. In the meantime, I had to have a full cornea replacement on my eye so I called and was told they would extend it until the end of the year. I called today, just to be told my $166.80 credit had expired so now I am out all that money. As a company they were so confused when Covid-19 issue came about and I understood but to only give customers 90 days to use a credit in the middle of a pandemic is ABSOLUTELY TERRIBLE. I WILL NEVER FLY FLY FRONTIER AGAIN!!!

I booked a flight for Frontier that I had to cancel due to coronavirus. They would only offer me a 90 day credit however they have grounded all flights out of my city INDEFINITELY due to the virus. I called them for 2 months getting nothing but busy signals then when I finally did get ahold of a rep they were incredibly rude and said they dont have managers or supervisors. I explained I need my credit extended due to THEM NOT FLYING and they told me I had no choice but to use my credit even though I dont even have any flight options to choose from because their fleet in my city is grounded until further notice. I am currently disputing the charges with my bank and have made a formal complaint with the US Department of Transportation. I wholeheartedly hope this airline fails.

Frontier changes my flight to a layover flight that was next day. No choices available to accommodate properly so I could continue my vacation. Wouldn’t refund entire flight amount so I could book elsewhere. Not only paying over 2x original, don’t even get the voucher money to compensate. 5 hrs spent on phone. Going to sell my vouchers, will never fly frontier again. Will spread the word every site/chance I get.

Do NOT fly Frontier. They are refusing to credit back a COVID related cancellation even though I went through proper channels to try and cancel ahead of time. All customer service #s were busy at the time and I could not get through to even hold for someone. I tried for weeks to get through and it was nothing but a busy signal every time. They didn't even credit half of my flight cost back. Will never fly Frontier again and will recommend against any friends flying out of BNA or HSV to fly with literally anyone else! These guys are a joke!

I wish I could give this airlines 0 stars because they are the absolute WORST AIRLINE EVER. I was advised that There is a travel advisory for that Area and that I should not travel there pregnant. I am 10 weeks pregnant and I do not wish to fly anywhere. I was told that I would receive the refund of the amount paid return to my card within 7 days after I cancelled it on July 5, 2020 and that has not happened. I do not wish to receive a flight credit and I was told that I would receive my money back and that is all that I want. I have attached my test results from my last visit to the doctor that says that I am pregnant and also that I have fibroids on my uterus, because this information is necessary to receive a refund.

I purchased a round trip flight in February. I was supposed to fly March 29th and return April 1st. Well we all know Covid hit hard in March/April and I cancelled my flight because I didn't feel safe traveling. Frontier gave me a flight credit and I was supposed to use for a future flight within a certain amount of days. As I proceeded to reapply my credit to a flight it was not recognized. I proceeded to call Frontier but of course "high call volume" and I was not able to reach an operator. Fast forward to July I called Frontier and they finally answered and explained it's past 90 days and I no longer have a credit. I attempted to explain I was unable to use the credit and unable to contact anyone because of the "high call volume". What was I suppose to do? Mitji apologized and then hung up the phone. Never fly Frontier and don't expect them to understand a pandemic is occurring.

In March of this year, 2020, my wife and I had booked a flight to Maryland to see my family whom I had not seen in three years. I purchased tickets before the coronavirus brought chaos to our country. When I realized we were not going to be able to make the trip, I try to rebook or get a reimbursement for the flight. I was told that I could rebook the flight within 90 days but they could not reimburse me for the flight.

I cancelled my booking in mid March 2020, I had a 90 credit which expired per email June 18, went to use this credit July 1 and it expired. Called customer service, and they refused to reissue credit or have me speak to a manager and then hung up on me. Spoke to 2 other reps and they told me my credit had expired and was considered lost. There refused to extend my credit or offer a resolution to this issue, I am seeking further resolution from my credit card company as this is taking money for a service not provided. This is a form of stealing, and the company seems to be ok with this.

I live in New Jersey, I booked a flight for March 2020 to Cancun and the US went into lockdown because of the pandemic. I tried getting a refund and couldn’t I called customer service for days and no answer. I ended taking a credit and then converted into miles. I booked a new flight for August 2020 to Cancun and this time using the miles and but I still had to pay out of pocket for taxes and fees. Later to find out frontier canceled that flight and was offering credit again. I called and this time connected with customer Service based out of the Philippines. That representative was very nasty and aggressive when I asked for a refund for both flight the March and august flights. I asked to speak to a supervisor and they told me they don’t have a supervisor and laughed at me. Do not use frontier airlines.

After charging me for everything possible, including $32 for a carry on and even buying travel insurance I got screwed bad. To make the story short I had to cancel because of the big increase on coronavirus cases at the country I was traveling to. I got $54 return in credit to use on my next travel. Frontier charge me $95 for cancelation plus the cost of the ticket, plus the cost for the luggage....and gave me $54 credit to use it within 90 days. Never again garbage company....never again.

Booked flight in January 2020 to fly March 2020. Less than a week after booking return flight was pushed back 3 hours. In March, had to cancel because of Covid. Was given 90-day voucher. Could not find flight to rebook. Flights were double-triple the amount of voucher or had 20+ hour layovers. Customer service through facebook sent generic responses that were no help. Phones constantly disconnected. Emailed senior management and they were no help. I willing to give extension on voucher. They are stealing people's money left and right, just check out the Facebook page called "I hate Frontier." It's terrible! Will never fly, book a flight with them again.

I purchased r/t airfare from Cle to Las Vegas for my mother on 2/7/2020 for a mid-May trip. Due to Covid-19, we cancelled the trip on 3/24/2020 as all of Vegas was shut down and asked for a full refund. Instead, we were issued a credit "shell" which had to be redeemed within 90 days of issuance. Needless to say, Covid-19 is still blazing and my 80 year old mother no longer feels comfortable traveling by air. I stayed on hold with Frontier for over an hour on multiple days as our "credit" was expiring to get a cash refund just to be told that the only solution was for my mother to book flights and keep cancelling within 60 days until she felt safe flying. What kind of nonsense is that? And now, the credit HAS expired! I want her $356.30 back. She's not going to be traveling for a long time. Don't book with this airline. You'll regret it.

DO NOT BOOK WITH THIS COMPANY! They canceled my flight did not refund me. They are unresponsive and misleading and are cheats. Avoid this airline at all cost. They are disgusting and the absolute worst to deal with. I have no idea how they are still in business. Do not book with them they are liars and will cheat you out of every dime they can.

Due to Covid19 virus I cancelled a March 13th flight to Las Vegas. I accepted 60000 miles for my $235.00 flight. However, now I try to book using the miles but part of the booking process requires contact information including zip code. Yet when I try to enter that info I get a do not enter symbol on my cursor, and can go no further. Yet book the same flights using CASH, and no problem whatsoever. Could it be they want new money, not the money they already have in their pockets? Contacted them twice by email, weeks later received reply to phone them. Yet after reading reviews here and elsewhere I will not spend hours on the phone. I have contacted Better Business Bureau in Denver, and will contact the District Attorney of Denver to lodge a complaint.

I paid over $1300 for my family of 4 to fly. Due to Covid-19 our trip needed to be postponed. I used Frontier website to cancel the trip and received a customer credit for the full amount. When I went to use my credit they told me it expired "ONE day ago!" I was put on hold for 3 hours waiting to speak to a customer service rep, then a manager, and they both told me that my money was forfeited because I didn't re-book within 90 days of canceling! We are in a global pandemic and I live in a state with very high Covid infection rates, re-booking travel has not been my first priority. I can't believe they will not work with me. Frontier Airline is a thief and I will never use them again.

I cancelled my tickets to Puerto Rico due to the COVID 19; they never refunded my money back, and when I book another tickets to Puerto Rico they told that my credit was expired and that I cannot used my credit. Basically, they stole my money knowing there’s a virus situation going on.

Never flying with Frontier again. I had 2 plane tickets for April which got cancelled due to COVID-19 and only had 3 months to reschedule. Couldn't get a refund OR time extended to use my $600 worth of tickets. I tried booking for next year already but somehow the cheapest I could find is $100 OVER my credited amount. This company does not care about its consumers and I will not be spending my money on them ever again.

I had to cancel 2 flights because of covid. They gave me a credit and then forced me to book within 3 months instead of giving me a refund. I booked a flight that used half my credit even though I still do not want to fly. Then I received an email that I could transfer my credit to miles, which I thought I did. However, I did NOT receive any miles in my account because they said I used part of the credit so that promotion wasn't valid for me anymore. Then they took the rest of my credit saying it was unusable since I used part of it. It was almost $1,000 that they took from me. They are thieves.

Frontier should change the logos on their planes from pictures of cute animals to dollar signs. The date for returning my 2 grandchildren to their parents fell at a time when Covid19 hit Arizona hard. I asked Frontier to change our return flight to a later date and to waive their change fee. I explained that my daughter works on the ICU Covid19 floor at a large hospital in Phoenix and the children would be safer staying with me 1 month or so longer. Frontier refused all 3 waiver requests even though I let them know that the tickets had $450 in upgrades and that I had found non-stop tickets with another airlines for less than Frontier's change fee. It is clear to me Frontier cares nothing about the welfare of children.

Due to COVID 19 our flight was canceled by Frontier. They issued a "credit" but had to use in 90 days. Well shocker, they had so limited of flight selections once quarantine broke, almost impossible to use. Could find one flight for 2 of the 7 passengers. After the fact, told because 2 used their flight "credits" all other credits were forfeited (ie the 5 other travelers lost their flight to the tune of $1100). Almost impossible to get someone on the phone and then when we could talk to a human, told nothing further they could do. Thieves the whole lot of them.

Not only they will change your flights time multiple times. The latest change I’ve got was a over 10 hours change (from my original booking). And as the worst airline they are, they won’t provide you any compensation or refund! They don’t even care AT ALL about you. If you try to contact them: good luck! Impossible via Instagram as they are limited the comments (wonder why?!) Emails are taking forever to be answer and if you call... Try 13 times without an answer. I tried again one more time and stayed over 2h30 on hold!!!! Yes you read it correctly!! When finally got someone, didn’t even care. They did not care and left me stranded. Never ever again, no matter how low the fair is, no matter the number of stops I need to have. NEVER again Frontier.

Flight was fine, arrived back at Charlotte after fun/family trip to Denver to find that one of our checked bags was lost. Frontier has nobody at baggage claim to assist. We finally went back to ticket agent and was promptly told that I needed to go back downstairs because bags for our flight were on the carousel. I explained for a second time that our bag was not there at which point the ticket agent audibly sighed, rolled her eyes and said she was going to go check. Several minutes later I see this agent come back up the steps with a visibly upset young lady in tow who was also missing a checked bag. Mind you, at no time does this agent offer any type of apology, just immediately tells both of us that this isn’t a “big deal”.

In March I had to cancel a trip to NY to visit the cancer patient, it was canceled due to the pandemic, it was $ 491.16. I had until June 13 to make a new reservation and they never answered me in customer service. I made several calls and I waited until 2 hours online and they never answered me. I had never traveled with them, but with this experience I never use that airline again. I went to the Orlando airport to help me and a supervisor did not let the gentleman who was helping me help me, told him that by the application I could make the reservation, try several times and I could not because he did not let me put my code credit! As the worst airline, its supervisors are useless! If I could give them 0 I would!

My family and I had plans to travel to Mexico from St. Louis, MO on June 16, 2020 but we had to cancel because of the Coronavirus. We were told on three separate occasions that they would issue a refund. This was in March. When we still didn’t have the refund by May we called back and I sent an email. I received an email back stating that we would not be getting a refund but credit for future use and we had to rebook by June 10, 2020. We attempted several times to rebook by the June 10th deadline but every time we tried to apply the credit code provided it said that there was no available credit to use.

Frontier offers a credit with an expiration date. They do not allow you to use the credit on the flight booking site and do not allow you to use your credit by calling customer service. Total credit scam. Never just a credit from Frontier Airline.

Purchased 4 round trip tickets January 2020. Flight was canceled and credit was given. Rebooked for April 2020. Flight was canceled and credit was given with vouchers. Rebooked for October 2020. Flight was canceled and I requested a full refund for the money that I had paid Because I will not fly with them again and was told I can only get a credit that will expire next month. Had to file with BBB and my credit card company for a refund. Not sure if I will get my money back. Thieves!

I recently purchased multiple tickets for a family vacation. After planning the times with pickup and housing arrangements. Frontier changed my flights multiple times. I WILL SAY IT AGAIN. FRONTIER CHANGED MY FLIGHT NOT ME. When I called them to get my money back because the change wouldn’t work for my arrangements I was told, "Ok we will send you your refund." After 20 days of no refund I called and was told, "Oh you don’t get a refund just a credit."

On 5/27, we booked our hotels and booked our flights to Vegas using our Frontier credit code on the Frontier website. I printed out my itinerary and went about my business. On Monday, (five days later), I get on my frontier profile and it says there are no flights found. I called customer service and wait on the line for one hour and twenty-five minutes before I get someone. They tell me my reservation isn’t there and I have to rebook online, or they will charge me a fee!At this point I am irate! Why would my itinerary print with my flight info and it not go through? Instead of being charged for a rebooking fee, I go online and the non-stop flights in question are not even available. They were either cancelled or changed. Not just that but the only flights that are available are DOUBLE what I paid!

Because of COVID 19 my sister and I had to cancel our flight from Msp to Las Vegas (we work for Mayo Clinic no flying) so I have called many times asking for a refund. I asked my credit card to dispute it and Frontier will not acknowledge any. They just yell at you!! (This is true.) So now they say they paid it back to my card company. That’s a lie. I check my card often and it’s only used for travel so I asked to send me a statement showing the 314$, customer service could not send this to me so I asked about the credit and she couldn’t send that to me either so now I am filing a complaint with the Better Business Bureau and have them get my money back. Thank you. Mary **. My flight was April 13, 2020.

I canceled the flight due to the virus situation. Was told I had a credit I could use within 90 days. Booked another flight. Was unable to locate the place to apply the credit confirmation number. I am currently on hold waiting for a representative to walk me through where exactly to locate this place so that I can use the credit from the canceled flight. It’s been two days that I’ve been trying to get through. Yesterday the automated service explain that the whole time was greater than 30 minutes and to call back later and hung up. In my opinion it’s disgraceful customer service. I understand the state of affairs but at least offer a callback like many of the businesses do now when their whole time is excessive.

I purchase an airline ticket with this company. It was canceled due to covid 19, so I tried to use my $260 credit with airline to rebook a new flight for my daughters graduation. Per management named June they had no flights going out for June 25th date, so he said since theres no flight to accommodate me he would Credit money back to my debit card in 7 to 10 business days. So I had to book thru another airline. He never gave me Credit, another manager named Ed said that he should not have told me that. So I just want to get an extended credit until next year, because I'm not going back to Ga no time soon. But no one can help me. All the flights on line has a terrible layover. So I cant find nothing to accommodate me. I would love to use my credit. But poor assistance. Any recommendations please help...

Frontier changed my flight to add a five hour layover, which would cause me to miss the event I was flying for. I called, they said, "No problem, you will receive a refund in 10-12 days." The other people I was flying with got their refund, but I didn't, so I called a month later. The customer service person said, "Of course you get a refund, we changed your flight, it will be there in 10-12 days." Now I have received an email saying I do not get a refund at all and I had better reschedule the flight in 90 days or lose a credit they gave me. I don't understand the point of calling their customer service line if the things they say do not carry weight. Also, I never authorized anyone to "cancel" anything because I would have just waited this out until they cancelled the flight themselves. What is the point of rescheduling with a credit for a trip I don't plan to take sometime in the future with an airline that will probably be out of business next year?

I purchased a non-stop, round trip flight from Austin, TX to Philadelphia, PA on 2/1/20. In mid-March, I started to receive numerous, daily emails from Frontier stating that I could cancel my flights and re-book at a later time with no cancellation fee. On March 27, 2020, I broke down and cancelled my flights. When I tried to re-book the flights today, I discovered that Frontier no longer had the flights. In fact, if I had not cancelled my initial flights, I would be in Philadelphia right now. (If the original flight existed) I would show up at the airport on May 16 and discover my flight to Austin no longer existed. Frontier will not issue a refund in spite of the fact that I can no longer re-book the flight EVER. It doesn't do me any good to have the ability to re-book when the flights do not exist. THIS IS FRAUD. PLEASE DO NOT BOOK A FLIGHT WITH FRONTIER.

Booked a flight in Feb 2020, non stop to Las Vegas from Seattle. Received notification flight was cancelled and changed to a layover in Denver. I have medical issues with my ears and flying, and need to be non stop when possible. This is why I booked my initial flight to begin with. When I called to cancel, as they offered no other alternative, was told I couldn't get a refund, but a credit. I had to book travel in the next 90 days (good for a year). I am not a frequent traveler, and this trip is for a family reunion. Now I'm out $260! As I probably won't rebook with them. Because THEY made a change, I got screwed. NEVER AGAIN will I book with Frontier Airlines, and I caution you not to do the same.

Absolutely the WORSE experience with an airline. I booked a flight to Cancun for March 2020. It was cancelled due to Covid -19. They refused to give me my money back. They gave me a voucher which is not what I wanted. I have tried to call them back numerous times, just to be placed on hold. NO one has answered my calls. I have stayed on hold for hours at a time and then just hung up on. NEVER, EVER WILL I FLY ON THIS AIRLINE AGAIN! There is a VIRUS. The ability to fly into Cancun is restricted, so I can not get into the country! I beyond upset!!!

FRONTIER AIRLINES refuses to take accountability for failure to inform customers in a timely manner that our flight was cancelled as well as failure to advise customers that they had an option “not to fly” and to be reimbursed. We experienced issues to and from our destinations. Several hours in delays, with confirmations that our flight would be en route soon, only for the airline to announce at closure of the airport that our flight was cancelled and to come back tomorrow. Agents disappeared after the announcement, with no further instruction. We had nowhere to sleep.

I booked three tickets on Frontier Airline for June 2020 $340.60. On April 5th Frontier cancelled my flight. I called and talked to their customer service and they assured me I would receive a credit on the card I booked the trip. Today I received an email stating I had "chosen" to receive a travel voucher instead of a credit on my card. I called their customer service and said I never agreed to a travel voucher. I asked for proof I made that agreement and said said no, it was confidential. The customer service rep said they would NOT issue a credit against my credit card. I filed a dispute with my credit card company but I should not have to go through that hassle. BE VERY CAREFUL WHEN YOU BOOK FRONTIER!! They will keep your money even if THEY cancel the flight. They also said I had to use the credit within 90 days.

Frontier Airlines service are really so good because my experience with Frontier Airlines is awesome! And for international travel, only domesticated dogs and cats are allowed. You should visit on Frontier Airlines official site.

They booked my flight through Volaris since they referred to this as “Co-Sharing “ with another REPUTABLE AIRLINE. Upon my arrival to the airport I was informed by Volaris Agents that my flight had been canceled and that there would be no more flights until April 5 and they said that they would fully refund my money but when they searched in the system the Agents informed that since my ticket was purchased through Frontier They assured me I would be entitled to a full refund. I felt a great sense of relief after their reassurance therefore during my call to Frontier after being placed on hold for almost 4 HOURS I was told by an extremely unfriendly representative that according to their records the flight was never canceled therefore I was not entitled to a refund.

TO FRONTIER AIRLINES; ABOUT THE RESERVATION CODES: **. First of all, I cannot believe that your airline company will not refund ticket costs even for a fatal case such as a coronavirus. You do nothing while canceling other airlines-bus companies. We need money now, we cannot even get our salary from the workplace. What you do is inhuman. While you are first in the world with the speed of virus spread, do you still dream of flying? Our ticket to the United States from Turkey were canceled, and we're not there. I took a mail about it, but you give credit to değil siz possible without approval from the credit data demedim b. I would do this myself for 1 day from my ticket date. At least I converted it to credit at the end of April so it would be available until the end of July. Of course, if the virus runs out.

I booked 1/7/20 for $507.92. This was for 4 roundtrip tickets from Nashville to Orlando on March 27, returning April 4. My initial booking confirmation was -----. March 13, I received notification that my reservation was cancelled. I called Frontier and she told me to use that reservation code as a credit to rebook because she didn't know why it would have cancelled, which I did. I booked and received notification within 24 hours that my reservation was cancelled a couple other times (reservation codes -----, -----, and -----). The last time I rebooked (same flights, dates and passengers each time), my confirmation was -----. I have not received notification from Frontier, but online and via app, as of today, this reservation is now no longer active as well. I do not wish to rebook with all this COVID-19 mess and Orlando being shut down now too. I am just seeking my full refund of the $507.92.

I fly Frontier Airlines once a month, Customer service is excellent and Super Accommodating, The Airline prices round trip are always the guaranteed Best Price, Frontier always has Special pricing Promotions going on, I needed 1 month to have wheelchair Assistance, not an Issue, perfect, As well the employee who gave assistance with the wheelchair actually was pushing 3 wheelchairs at the same time, He was great and not any Mishaps, Furthermore, If you need to cancel due to an unexpected death or injury, They will 99 percent give you a credit voucher to be used within 90 days, Airline is always Clean, no issue there, Every Airline is delayed one time or another due to unexpected circumstances, Frontier will give you a good voucher and or a credit Voucher for your next trip,

Could not believe that to put my bag in the overhead it would cost me $90 roundtrip. Plus when I asked for coffee they wanted $3.00, I was shocked. Next they will charge to use the bathroom. Or charge for the toilet paper.

So I am a repeat offender, meaning the last trip with Frontier was not my first experience using Frontier. Each time I travel, it's like I get carte blanche service. From the desk to the pilots, I have gotten nothing less than respect and quite a few smiles. To ask if I would use Frontier again would get you a definite yes. I traveled from San Antonio to Orlando on my last trip, the plane was a little late arriving in San Antonio and we were already going to get in late, but to my surprise we not only got to Orlando on time, we got to Orlando ahead of time. I joked with the pilot that he had a lead foot and he jokingly said that I should see him drive. It was a good experience.

I purchased a flight 3/13/20 and decided that it wasn’t safe for me, especially being pregnant, to travel due to the nationwide/worldwide outbreak of the COVID-19. I spoke with a representative regarding a refund. He explained they are not honoring refunds, but offering a credit. I thought a credit would be reasonable considering that I fly with Frontier very often. He also explained that the credit can only be used one time and may only be used towards a flight with equal or greater value. I was upset because they were advertising credits, however, if I were to purchase a future flight lesser than the amount I have the credit for, then the rest of the credit will be lost.

I had to fly from Salt Lake City, UT to Austin, TX. My company went bankrupt, so it was time to go back home. Frontier had the lowest price for the one way flight, so I gave them a chance. I'd never flown with them before. Thankfully, I looked at the fine print, and saw that I had to pay for my bags. Carry on, and stowed luggage. The crazy thing is, the luggage was almost as expensive as the ticket! The airline is cool. As far as I saw, it was also one of the few direct flights to Austin from SLC. I dug the planes livery. They have wildlife themed tail wraps.

Called the help line to cancel due to Corona Virus advisory for travel. This is 30 days before travel date so way ahead of time! They told us that it is $25 change fee each if on the phone on top of cancel fee, better do on-line. SO we did, what it does not tell you that there is a cancel fee of $79 for each traveler ($158 for both of us!!!) - This is bad service for what is going on with the Corona Virus. You would think an exception is made due to the government and CDC advisory. Do not travel with Frontier - bad bad bad service!!!!

My wife and I booked a trip to Orlando from Houston, however due to travel restrictions from our respective jobs amid the Covid 19 outbreak we attempted multiple times to cancel our flight. We were deemed "not authorized" via their website and on multiple attempts to call the line would go to a busy tone and disconnect. Truly shameful and deceptive business practices at a time when even Spirit Airlines is offering full refunds. Keep the money, hope you guys don't recover from this, and if you do, you will never have business from us or anyone we know in the future. Dr. ** out.

Everyone from the ticket agents down to the pilots and flight crew were great. Everyone made me feel special. Like the entire flight was just for me. The crew keep me informed as to flight progress and destination time. One of the stewardess lent me her phone when mine died. It was truly a great experience.

Very poor customer service. On a recent flight they refused to let me bring my CPAP machine on board as carry on despite it is a medical device because I already had a small notebook bag. They wanted me to pay for a carry on because I had a second piece. ADDITIONALLY - I booked a flight on 3/7 for a trip which had to be canceled due to the Corona Virus because the person we were visiting has a serious respiratory condition. Not only would they not even consider letting me reschedule the trip but they were rude about it! No customer service!

My credit card number was fraudulently used on Frontier Airlines. I noticed the transaction and contacted Frontier Airlines customer service. I first spoke to a customer service representative and informed him of the situation. He asked to verify the name, credit card number and address for the purchase. After it was verified, he informed us that they did have a reservation using that credit card number. He told us that he could credit the money back to our account. We asked if he could provide us the information for the reservation and when it was booked. He told us he needed to review the privacy policy and put us on hold.

Space was very cramped and the cancelation policy prohibited me and my family from obtaining another flight out at the group rate we got for the initial flight. Additionally, the baggage policy is poor due to too high pricing as compared to other airlines.

This airline is a "0" Star operation! Don't risk your travel plans with them if you need to keep a schedule. I allowed Travelocity to bundle Frontier into our business travel schedule (HUGE MISTAKE). Less than a week later I start getting emails that the flight has changed and that I need to accept leaving at a different time and if I don't like it tough cookies. I talked to the "customer service" desk and they said "if was the government's fault the schedule changed?" What I asked her to repeat that she said "maybe it was demand that caused the change...We really don't know why flights change but since it is less than 4 hours' difference you have no say in the matter"?

My flight was delayed from Washington DC to Denver because of weather for 2 1/2 hours on 02/07, flight 537. There was 12 of us on that flight that needed to catch the connecting flight to Ontario flight 371... We would of made it but then we pilot made the announcement that we will be in a “holding pattern” in the air for 20 minutes which had us landing right when doors would close for flight 371. Instead of holding the doors knowing there was 12 passengers about the land, they closed it right away and left us. Later we heard out tickets were possibly sold already and that’s why they didn’t wait (what a scam that is). Ironic that they can make us wait 2 1/2 hours but can’t wait 10 minutes for us to run across the airport?? I’ve seen other airlines hold their doors knowing their passenger will be landing within minutes and not leave them behind, this gave all of us the indication that they probably DID sell our seats to others.

Rating: “0 STAR”. The WORST AIRLINE EXPERIENCE EVER! Boarding crew sent me to the customer service for paying checking bag fees. (Customer service area was just beside the boarding pass area.) There was no communication between boarding crew and customer service desk. Because of their miscommunication mistake I missed my flight! They asked me $119 booking fee for the next flight! I called the head court to solve this issue. They told me there is no option to waive the booking fee for the next flight!

If I could give this airline a 0 I would. The worst experience from check in to flight. Get to counter and is told there is a $55 dollar fee!!! For a small carryon!! And their reasoning is that’s how they keep their prices low! (Meanwhile I flew to San Diego on American. Paid the same ticket fare. Did not have to pay for carry on and I was late. They changed my ticket FREE OF CHARGE and they served beverages.) Then I get in the plane. Ask the flight attendant to please help me just reach overhead to place bag due to my abdominal surgery. He literally tells me he’s not supposed to but he will this time. Next time I need to check in this small carry on! What next time? Never again flying with this disgraceful airline! And they don’t offer beverages!!! All the attendants did the whole flight was walk up and down with bags collecting trash. I don’t get how these people stay in business.

I have been a Frontier frequent flyer since 1984, eventually collecting 146,000 miles. Due to illness, I have not been able to fly recently so was keeping my mileage alive with their Frontier Mastercard, which requires you to make purchases every six months. Because I use this card sparingly, I recently realized I had failed to make the required purchase by only two weeks, so Frontier expired all of my mileage. I contacted them and they told me "tough luck pal". I asked if they could give me back even part of the miles and the answer was no. Obviously they could care less that I had been a member for 35 years flying many many flights with them. I suggest you fly a different airline. I know I will.

I just went to Miami for a business trip weekend and they lost my bag. The entire weekend they did not find it. I kept on calling Frontier baggage claim everyday hour of my trip to have an update and each time I call I'd hear a total different story about the status of my bag, They've been trying to seduce me with their $75/day refund but I don't care and only want my bag back. They had me staying in the same clothing and underwear the entire trip until I flew back home on 2/3/2020.

Do NOT BOOK WITH THEM! Trust me you will be sorry. The customer service is crappy and really makes you hate that you actually paid them your hard earned money. I understand Delta and AA can be pricey. However, the service they provide is well worth it. If you like to be treated well for the money you spend this is not. The Frontier will highly disappoint you. I personally don’t care if the flight is cheap that does not mean customers should be subject to bad service because they got a cheap flight. I work hard and when I spend my money I don’t want to be treated as if someone crappy after you have my money. This airline is a joke (literally worst than Spirit). Not to mention the outrageous prices for bags!!!! Save yourself the anguish and headache and head over to AA or Delta. You literally get what you pay for. Frontier customer service is as cheap as their prices. Sometimes you just gotta put it on a scale.

I traveled from Newark to Orlando to pass New Year's 2020. The flight going to Orlando was good, but when we came back, we lost the flight because the TSA line was very long. We did not know that the flight finished boarding because they never called us on the speaker. We missed the flight by two minutes. Every other airline calls missing passengers on the loud speaker but Frontier couldn’t even do that or find us another flight. Terrible service never using again.

I booked a flight that's a few weeks out at 10:39pm one day, cancelled it at precisely 10:49pm the next day and was told I couldn't get a refund because I missed the 24 hour window. I admit to my mistake. However the cold, almost inhumane response to me missing this arbitrary deadline by minutes robbed me the wrong way. I sorely miss the days in which companies gave a crap about the people whose patronage allows them to exist.

Last minute trip. Made a mistake booking a 12:59 flight out of SFO thinking it leave the night of but instead it's the night before. Cancelled the ticket a few hours later only to get charged 119 for change fee. Due to their cheap nature, they only operate 3 days a week out of SFO. So I can't even switch to another flight. To top it off, instead of getting a refund on my money, they keep it as a credit for future travel. I literally booked only a few hours. Do I really want to fly this crappy airline. My money is good as gone. You can't even recline the seats so how you expect anyone to fly your crappy airline. Pay the extra money to go Southwest. The worse part is this stupid airline don't even fly 7 days. You get 3 days if you're lucky. They will never earn another dime from me. I hope they go out of business soon.

I had written a review in January. I was very pleased to get a note from Frontier Air stating that "Miles" from its program that were about to expire are being given new life: They won't expire. They explained that Frontier is going the extra mile, so to speak during these hard times and won't let my miles expire. If the miles are to expire at some time in the future, they will notify me 90 days prior. Good for Frontier Air. Much appreciation your way. Thank you! Rob of Madison, WI

I bought my ticket as far as I could in advance. It was about three weeks before I was to depart on January 26th, 2020. I made certain since I have a medical dog for my PTSD and COPD. He was cleared to fly in XNA (Arkansas), but DEN (Denver) stopped us wanting further proof of his service dog status. They tried to boot me from flight, but after an hour of searching, I found proof of my disabilities for them, my ministerial identification, my driver's license, his vet clearance, and the fake ID I thought to have made a year ago by one of those companies that looks official, but have no legal standing in declaring any animal a service animal.

I purchased a round trip ticket from Nashville to Las Vegas and then several weeks later I received an email from Frontier saying that the time of my flight had been changed, and of course the new arrival time did not work for me. I called to get my flight changed and they informed me that I had already approved the time change of my original flight. Uh no, I did not approve anything. I had to argue with a supervisor who finally agreed to give me a credit for the flight since they did not have any other flights that worked with my schedule. But I only had 3 months to use the credit (most airlines give you a year to use a credit).

Of course, we all love a great bargain! I’m sure that’s how most of us found Frontier Airlines, but book with them at your own risk!!! I’ve flown with Spirit with no issues even after reading terrible reviews. So I thought, why not give Frontier a chance?! All these bad reviews can’t be true, right?! It’s true. They are terrible, but not completely but mostly!

They advertise themselves as a low cost airline, but their tickets were only marginally cheaper than other airlines. If you read the fine print, they also charge for cabin baggage the fee for which is higher than a checked baggage. Because of this I took the option of checking in a bag but wanted to carry it back via cabin baggage on the return, and to my horror they charged a "change fee" of $21. Beware of hidden fees that they don't tell you about. If you add all of the hidden fees, they are pretty much on par with other airlines.

Like everyone, wanted to save money with a cheap fare but was only told about bag fees after purchase, bringing the overall cost closer to their competitors. Then the following happened:

We have used Frontier many times in the past and are aware that their "come-on" ads of $20 and $15 flights are nonsense but it the Trenton airport is close to our home. Our last purchase of $29 tickets to Florida cost us $450 round trip for my wife and me. Because they charge separately for seats, carry-on bags, and checked bags, I took advantage of their great offer to purchase the "Bundle" so I could save a lot of money and have the privilege of making changes to my tickets at no extra charge. It still cost me $450. When I called today to change my tickets, they told me I would have to pay an additional $600!!!! Do not waste your time with Frontier. There are legitimate airlines that do much better. Frontier is a total rip-off.

My issue with Frontier is before I got on the plane. They are cheap so I expect the flight to be like bus service. However when I want to give them money, book a flight they are horrendous.

Frontier Airlines canceled my flight four hours before departure and offered no other options for rebooking. When I called customer service, the soonest I could leave on any flight to any airport was 3 days later. My original trip was only four days long so I had to just accept a refund with no rebooking. When I asked why the flight had been canceled, I was lied to. I was told that my originating airport had made the decision due to a winter storm and that Frontier had no other choice but to comply with the decision and cancel the flight.

I fly to Las Vegas from Madison Wisconsin airport with my service dog, a 10-pound yorkie with no problems and no paperwork needed. Upon paying for a ticket and trying to fly back to Madison all hell broke loose and they refused me a ticket since I didn’t have paperwork in Vegas now, on my service dog, to get back home to Wisconsin essentially stranding me at the airport! My phone died at airport so I had to borrow a couple's phone to even get a uber! Paid 100s now for hotel. Don’t know how I'm going to get home now with my service dog. I shouldn’t be having these huge problems.

I have never had such a terrible experience with an airline. I purchased these tickets on Frontier from a travel website as I usually do for all my air travel. I always try to find cheap tickets and have been very successful in the past. This airline misrepresents their fares. I paid $125 total for 3 return tickets for my family which I thought was a great deal. There was no warning while booking the tickets that there would be an exorbitant fee for checking baggage and carry on bags. There was no option to pay for the bags at the time of purchase, when the price is actually lower. When we got to the airport, we found out the fee for checked bags was $55 per bag. The person who checked us in to our seats did not mention the fee for carry on bags though we clearly had them with us. We could have consolidated the carry on items at that time.

I’ve used Frontier a couple times and felt they are very reasonable, and in some cases, downright cheap. You can’t put the seats back, but I’m actually glad since I rather the people in front of me not do it because my legs are a 36 inseam. I don’t care about perks if it means saving money. What you need to watch is the Mastercard offer that shows constantly while you are on the site and while you’re making reservations. It says it will give you 40,000 miles if you spend $500.00 with the annual fee. I needed to read the fine print because it does not include the reservation you’re making at the present time, but the next time you book. I didn’t get that until too late and I was approved.

I purchased tickets online. It said that for 2 check in baggages, it only cost $45. I looked at the bag option it still said $45 for 2 check in baggages. During my check in, the two check in baggages jumped to $84. I contacted Frontier with evidenced that showed the price of $45 for 2 check in baggages. They didn't honor their advertisement. Do not flight them. Terrible service and false advertisement.

Never flight with Frontier please!!! Our flight was at 6:15 pm last night. We arrive on time everything was well, we got in the plane around 6 pm. They keep telling everyone to stay calm. That a plastic thing in the plane was broken. That they will fix it right away. We waited and at 7 they told us to get off the plane. They updated the time to depart at 9pm at 8:45 moved to 10pm at 9:30 moved to 10:30 and sent us to a different location to start boarding at 10:45 and gave us a $15 food voucher after all places in the airport closed???? Even one of the ladies made a joke once announcing this ???? Then told us 11:30 boarding and at 11:15 THEY ANNOUNCED FLIGHT WAS CANCELED.

WORST airline ever! We fly all the time, first time we’ve had so many problems with one airline. 13 hour delay to CO. 3 hour delay return flight and over hour at baggage claim. Didn’t leave airport until 1:45am. HORRIBLE!!! No vomit bags on plane either! Poorly trained staff, lack of everything!!! No WiFi, water only thing free, no snacks. Stroller never came after flight. Tons of families with little kids waiting for over hour! Constant delays for mechanical problems with plane, safety risk on top of everything else being HORRIBLE!!!

I just waited longer at the baggage claim in SFO than my flight took (2 hours). I had a ski bag to claim and asked the baggage claim agent where oversized bags come. She said to her. Then flights full of bags came and went. Them she disappeared for 30 minutes. When she returned, we started filing a lost bag claim. Then as I walked out, I saw my bag in a completely different place than she said and when I asked why this happened, she said "oh the new guy probably didn't know".

My daughter was flying back to Michigan after Christmas break and we arrived an hour early which was hard to do because of the heavy rain storm in Tampa. The bag check line was SO long that by the time I got to the counter the employee told me they had just stopped taking bags for that flight and I should have heard the announcement and come to the front of the line. There was no announcement! He also told me they already boarded and she would miss her flight but we could rush up and see if they would still let her on. It made no sense to me because on the itinerary it said check in would close at 11:20 and we still had 40 minutes. Of course my daughter was crying because she couldn’t bring her suitcase and was scared she missed the flight... we weren’t even told where to go!

On a Frontier Airlines flight from Cleveland to Sacramento, the airline ended up cancelling one leg of my flight (from Denver to Sacramento, 10:48pm departure time). They had us board the plane, wait for about a half-hour, then de-boarded us due to not having a pilot scheduled to fly the plane. They kept us in the waiting area for about an hour under the guise of it just being a delay, but then finally conceded the flight was cancelled (near midnight now). Then it took about another hour for them to figure out what to do. They told us we would get hotel rooms and provided us with a pamphlet on our 2 options. Option 1: rebook on Frontier (their next flight to Sacramento was 2 DAYS later). Option 2: follow a link they provided to book a flight with another airline (had to be on their specific website if we wanted up to a $400 reimbursement check to be mailed several weeks later).

Yes they are a cheap airline. Your experience will include: Fairly fast boarding as a pro. However, the cons highly outweigh the pro. Incredibly uncomfortable seats. Like sitting on slab tile. Very little space to move. Barely enough room for your butt (I am a small woman, 5ft, 125 pounds. How to bigger people handle this?), no leg space, barely space to set a laptop and work or watch a movie, no internet, no elbow room between people. I'm sickened at how they cram humans in to these flights so they can get the biggest bang for their buck! Frontier isn't the only one. My neck was killing me! Luckily it was only a two and a half hour flight.

In September 2019, I purchased a flight on Frontier departing Buffalo -Orlando return for February 2020 spring break. The flight was to depart on Feb. 15th and return Feb. 22nd. I bought the ticket because it corresponded with my already-booked resort vacation in Florida, with three other family members. A couple of months later, Frontier sends me an email informing me that the flight is now returning Feb. 21st.

Missed a flight from PHX to MEM due to a death in the family, literally the day before my flight. Now they want $119 to reschedule my flight or they could provide a refund (credit) if I provided them with a death certificate.

Flying with this "airline" is a nightmare. I have made reservations with them on 2 occasions and in both occasions I have ran into serious issues. The first time I ended up losing my money and having to buy a really expensive ticket with Delta airline on the spot. And the second time I made a reservation with them I attempted to make changes to my flight and their website booked a whole new ticket. And of course there are a bunch of rules setting up why I just lost my money disregarding I called them not even 5 minutes after realizing the issue. LOL!

I flew from Puerto Rico this morning and had to wake up at 4 a.m. to catch my flight. I boarded and immediately fell into a deep sleep. An air stewardess with an attitude woke me up so I could give her my empty Starbucks cup. I politely asked her NOT to wake me up again should she see me sleeping. She immediately threatened to have me thrown off the plane. I asked why and she repeated her threat. She was then became belligerent during the flight and tried to antagonize me into a physical altercation. For the record I would destroy her in a physical fight but she wasn't worth the jail time. Is Frontier hiring folks from the hood with NO social skills whatsoever? It would seem so from today's experience. She has no idea who I am and what I do for a living. My journey with her has just begun.

Mother In Law had flight booked to go home in time for son's wedding. She was at airport an hour and a half early however the ticket booth was closed and was told may be able to make it. She got through security and ticket rushing to gate. She was at gate in time frame to board plane according to time frame allotted on her ticket however they closed the gate on her and would not let her board. Then they tried to charge her full price to book ticket 2 days later. This woman is recovering from stroke and her experience caused her to have a panic attack increasing her blood pressure and blood sugar to dangerous levels making her feel stranded no one wanting to help her.

It happened to us too - flight was cancelled with no warning. At least we received a text late the night before our flight was scheduled to leave at 8am. On the phone, it was a nightmare to even reach a human and when we did we were given no explanation on the cancellation (the weather was absolutely clear and this was a flight between two major hubs). When we did speak to someone, it was as if they were doing us a favor by looking into travel alternatives. As it's the holidays there were little to no alternatives and our only choice was to take a flight arriving into another state and thus having to travel an extra three hours home. No apology or common courtesy. Frontier you are officially cancelled. Buhbye!

Luggage never arrived, there was not a baggage claim office like real airlines. Made contact with an employee who was unprofessional. Followed up with my claim for 10 days. Called 3 baggage claim locations and left multiple voicemails because I rarely got a live person on the phone. When I did, I explained that my name tag was on my co-passengers luggage. Despite the call being logged, the next live person I talked to had no knowledge of this information. Long story short, horrible customer service, they threw $200 at me which does not begin to cover the monetary or personal value of the lost luggage which is probably rotting in a warehouse with my mother's name on it.

I would not recommend Frontier airline. My baggage has been lost for more than 2 weeks. I attempted to submit my baggage claim to a Ms. ** from central baggage. She was not only was condescending but she also blocked my emails which interfered with me recovering any reimbursements for my lost belongings. Frontier airlines lost my baggage in route to my destination, paid me $0.00 for it and then lost my baggage again during my flight home.

Worst Airline In THE WORLD. Please Pay a bit more with another Airline and Avoid The Aggravations. They Canceled Our Flight To Get Back Home with No Explanation and Told Us The Next Flight Would Be Dec 5. We Would Have to Wait 3 Days for a Flight Back Home. (Are you ** Kidding Me!!!!) or Book Yourself a Flight Back Home with Another Airline. The Guy at the Counter Told Us This is the Norm for FRONTIER. No Info on why it was Cancelled, No Hotel Voucher or reimbursements, No Rental, Just STRANDED and they don’t care. We had no other choice but to spend more money and buy tickets thru JetBlue for $1300 and wait 7 hours for a new flight back home. With all the bad reviews, cancellations, and the worst customer service in the industry, Frontier Airlines should just close their doors and go out of business for good!

Frontier takes the grand prize for absolutely the worst service in America. Our flight was canceled due to snow- understandable. First, they told us the trip was not to be canceled - we checked in- then I got a text saying the flight was canceled and to keep an eye out for an email from them. 12 hours and two 30 minute call later trying to reach a human being, I still did not know what they were offering. They were offering nothing. Afraid we were going to be stuck in Denver for 10 days, we in haste booked the next available flight, which was for 5 days later.

I was scheduled to fly out on November 25th 2019 from Vermont to Florida. I arrived at the airport on time and checked in at the front desk and was told that it would be an additional $45 to check my bag, that was only a little bit bigger than the other 2 passengers that were flying with me. When I did finally get to the gate I was little frustrated because they were forcing me to pay $60 additional for my bag. This same bag I have been able to bring on other airlines at the same airport and been able to board without having to pay another 60 bucks. I work really hard to earn the money that I used to pay for this trip and was really frustrated when I was denied entry on the flight. I was visibly upset and verbally upset and was cursing, as expected. The supervisor then warned me if I didn't stop swearing I wouldn't be allowed on the plane. So I immediately obeyed her command and handed my card to the woman At the desk and was still refused entry on the Flight.

I took a trip from NC to NJ with Frontier which is sort of a "no frills" airline so, seats don't recline, no free snacks, etc., but the actual flight was less than an hour and really affordable which was what I needed.

I am actually a fan of Frontier. I've flown on several major airlines (American, Delta, United, Korean Air, China Airlines, Cathay Pacific etc etc) economy, premium economy and Business class several times. Ive been on Spirit but Frontier is definitely better for me. Really, don't expect to be treated like royalty on the plane, you're on it to get to where you are and that's it. It's baffling for me how the interior of the plane looks better than those ghetto airplanes of large carriers (AA, United).

Frontier is the worst airline I have ever flown in my life and I've been flying for 40 years. I had a ticket to fly from Green Bay to Denver after the Packers game last Sunday night and arrived at the airport 42 minutes prior to departure. However Frontier closes their their ticket counter 45 minutes prior to departure (with no exception apparently) and the ticket counter was abandoned. Their mobile app was also down so we could not get through security to contact anyone for assistance. When the staff finally returned to the ticket counter they showed no remorse, any desire to assist us, or even common courtesy. Because Frontier only flies three times a week into Green Bay, 10 of us were stuck there until Tuesday. You would think Frontier might at least try to assist us but no such thing. Instead the staff was belligerent and combative--and actually had the plane pull away from the jetway 7 minutes early instead of boarding us. It was surreal.

The woman at the ticket counter in Denver- Abryana- was extremely rude and unprofessional. There was confusion on our part as to what we purchased online for a checked bag. The ticket agent, Abryana, was extremely rude and demanding we pay or we get out of her line. The way she handled it was very demeaning to my family and I.

The gate agents are rude and incompetent in regards to customer service. Although the airfare was inexpensive, it was not worth the terrible experience. Even have had better experience with Spirit. Would not recommend to anyone I know.

My wife was transporting our service dog to my daughter in Florida. We were required to pay 100.00 and crate even though we had all documentation. We kindly explained this dog since born has been trained and never crated. All this after Frontier cancelled our original Thursday night flight that caused us 250.00 in transportation travel. We will contacting an attorney in regards to this matter. Media News company has been called and will be taping and covering story tomorrow morning.

***WORST AIRLINE EVER*** So I arrived at ATL Airport around 9AM on October 31,2019 only to receive notice prior to arriving that the flight was delayed. My original departure time was suppose to be 11:46AM arriving in Miami by 1:30PM. I get to the front desk and the attendant informs me the delay has been extended. New flight time 2:40PM arriving around 4:36PM. I just got home from overseas and were trying to surprise my boys Ages 2 and 1 at a birthday party that's ruined.

My husband and I decided to see if the low fares on Frontier Airlines were really that spectacular of a deal. For our 1st flight we arrived at the airport and were handed a piece of paper IN LINE saying our flight was cancelled - to fly with them again you would have to wait 3 days (depending on the city, Frontier can have very limited scheduling). It also gave instructions for seeking a refund, etc. Apparently there was a problem with the plane coming in and no other planes were available(?). The staff person from Frontier was unwilling to help anyone make arrangements and referred people to Frontier Airlines Customer Service #. In the end, they reimbursed the cost of our tickets with another airlines and we received a $100 travel voucher. That led to this fiasco.

I booked a ticket for a week from now and checked the itinerary on my phone. I was confused to see a ticket listed with a date for tomorrow, assumed it was my error, and accidentally cancelled the ticket that I needed for a return flight the next day. I called customer service right away to explain the error. There was nothing they could do. I don't think that's right. One wrong click of the mouse, and you're screwed out of your ticket.

Flight 668 departing from SFO to Denver was initially delayed due to weather in Denver (10:33 AM to 11:15 AM), but then it was delayed AGAIN by the PILOT SHOWING UP LATE. Departure was delayed until around 12:30 PM. This caused us to miss a connecting flight with Frontier (flight 466) to OKC. At least 12 other passengers and I from 668 watched the aircraft leave the gate even though we were assured by Frontier staff that the flight would hold for us. We then spoke to Frontier customer service and was told that the delay was "uncontrollable" due to the weather, despite the fact that had the pilot been at the airport on time we would have been able to make the connecting flight with a half hour to spare.

Worst experience. Always delays. Uncomfortable seats. Always crowded. They charge for everything. Pay extra and fly Southwest. It's unreal how unreliable this airline is. I've had enough. Just not worth saving $50-100.

October 12 I had the worst experience with Frontier Airlines. A lot of people said they lose luggages a lot but didn’t believe it until October 12. I flew from Minnesota to Denver. On a layover paid for my bag to be checked in. When I got to my Destination and that was Miami I had no luggage. I waited from 5am to 230pm for my bag. Me and my family was going on a 7 day cruise. October 13 I talk to baggage. They said will have my luggage flew to the next port. No sign of luggage. Talk with them again October 14. Said will have luggage flew to the port. No sign of my luggage. Here it is October 19 no luggage. Back from me cruise. Still no luggage, no clothes, no nothing. I feel they didn’t care at all. Didn’t give me no money back. Will never fly frontier.

I booked a R/T Mobile to Chicago...The price was too good to be true, and as it turned out it was too good to be true. About two hours prior to leaving for the airport I received a text indicating that the flight from Mobile to Chicago was cancelled. I called Frontier and was advised that the next available flight out was three days later, or exactly on the date I was booked to return from Chicago. Since it was pointless to wait I told the CSR to cancel the entire booking, and assumed that would be the end of it and Frontier would return my money....Later, I received a note that they cancelled the outbound flight from Mobile but still had me booked for the return flight from Chicago. (As if I would spend $500.00 to take a one way to Chicago just to take their return flight.)

I flew from Denver to Los Angeles and paid for carry on and I had my personal item free. On the way back from Los Angeles to Denver came in to the airport 3 hours before my flight time waited in line for over an hour. No front desk attendees and their self check in is out of service. I just wanted to print my boarding pass after an hour and I already paid for my carry on the night before and at the airport help desk want to charge me for my personal item as a carry on and for my carry on as luggage. Really. I flew with the same items and I only paid for carry on and now I have to pay for a carry on and a luggage. The worst customer service experience ever. Will never fly with Frontier Airlines again. I don't care for the price of your cheap which it was not with all the extra charges for carry on and seat selection and luggage fee. Will not recommend for anyone. Terrible experience!!!

Got the email that we needed to check in now that there was 24 hours or less before our flight. So when we go to check in, there's an additional charge to choose seats right? I figure I'll just get assigned a seat at the terminal, avoid the charge entirely. However, directly underneath the button that lets you continue without choosing a seat is a paragraph telling you that you will be charged at the terminal when you are assigned a random seat. This is not the case, if you are assigned a random seat you are not charged. The website is horribly worded and the whole thing reads like a seedy used car salesman tactic to get you to pay extra money for a seat. After the money that you pay to bring a carry-on bag (which is included in other airlines) this company isn't even worth it.

I purchased a one way ticket from SFO to ORD. After I purchased my flight ticket, I received an email confirmation with the breakdown of the carry-on baggage fees as follows: BEST VALUE! At booking on web/mobile $25. After booking and up to 24 hrs before departure on web/mobile $28. 2 days prior to my flight, I logged into my Frontier account and after a while I found the link on how to buy carry-on luggage (not straightforward) and lo and behold the only option for carry-on was $45!! I called Frontier and redirected me to Travelocity since I did my booking there. Then after explaining the situation to Travelocity, they personally contacted Frontier so they deal with the baggage fee directly.

Flight from Denver to Phoenix 10.6.19 was delayed 2 hours for maintenance then an additional 6 hours because flight staff was over their allowed hours. Customer service was atrocious, unsympathetic, and completely unobliging. I feel their business practices are unethical and that I have been scammed for my money. I have never worked with or been with a company that cares so little about their customers or the Quality of service they provide. I would NEVER recommend Frontier to anyone and would only recommend to NEVER fly Frontier. It's worth the extra money to fly with anyone else.

I was a very loyal frontier customer until I had to fly for a family emergency. A court order forced us to change our return flight. Upon arrival for this flight, we discovered only one of our reservation changes held so we were forced to spend the night in the airport with 3 kids under the age of 5. The customer service agent could not and would not book another flight for us so we booked the first flight on another airline. We received nothing for our troubles, which I expected, and I have not and will not fly this airline again. I have contacted customer service multiple times and they simply dismiss my concerns.

The worst experience ever, I missed my son's wedding due to delay of flight and they will not, refuse to refund any of my money, the flight is horrible. Don't provide courtesy bottle of water, flight attendants are rude. This is the worst flight I have ever been on.

This airline is a total rip off. My flight was changed without my knowledge, my elderly mother and I were promised that if we paid out of pocket for another flight with another airline we would be reimbursed. So far I am getting the run around. They lie, they cheat and they are the worst airline.

These guys are thieves! They try to deceive and lure you with their low flight prices. They lie to you on customer service so that you get charged $119 for any cancellation you make. Plus you don't get the money back. They make you book another flight or lose your money entirely within 90 days! If you booked with Frontier, don't expect even a dollar back if you cancel your flight.

My husband and I were booked on a flight from New Orleans to Denver on 09/19/19 departure time on my trip confirmation was 2:56 p.m.. Upon arriving at the airport to check our luggage we were advised by the ticket agent the flight had left at 1:24 without us. I was also told I was the 3rd person to come to the counter with this same departure time. They were no help whatsoever, I contacted J.J. with customer service who advised to re-contact the agent and see what my options were. We were told to "go home and re-book". J.J. also advised I was sent an e-mail at 8:31 that morning advising us of the change still waiting on that.

Beware, if you're due a refund, as I was, you will not get but a fraction of what you paid. By fraction I mean, I 725 and was only refunded $88. Judge Judy, here I come! This was my first and last time flying Frontier and I will never leave Delta again.

I bought my flight ticket at Frontier Airlines from SFO (San Francisco) to ORD (Chicago) almost three weeks before departure, however, when arriving at the airport to check-in at 10pm, 19th Sep 2019, I saw that my flight was cancelled with no any reasons. The departing time was 00:59am, 20th SEP, and I even got a confirmation mail 19th Sep, however when arriving at the airport, I saw that it was cancelled just three hours before the flight, without any notice and reasons. And even at the Frontier Airlines desk, nobody showed up, no answer to phone, no guide to how I shall confront it.

Needed a cheap flight at first. Most uncomfortable seats, rude crew, weird seating/baggage policies and NO entertainment whatsoever, but got me home on time. Decided to give it another try to beat the system with padded seat and laptop with movies. Hurricane came through and they gave me a refund no questions asked so 2 stars now. Tried to book another flight with the credit could not retrieve credit, put in flight info 3 times, decline 8 add-ons 3 times and called 3 times each had a different story. You cannot use a credit, you cannot book on the phone to use the credit without forgoing the online discount, you cannot get voucher or credit card refund. Absurd airline. There is nothing good to say about it, except it did not crash.

On 9/5/19 my sister, I and my two children were traveling to New Orleans to visit family via Frontier Airlines. My sister and I each had our purses (i.e. free personal item) and one checked bag, at a (whopping, in my personal opinion) $50.00. We went to the baggage counter to check the suitcase and my card declined, for some odd reason, maybe because it was a prepaid debit card, but it had plenty of money on it. The agent asked me to try a different card, so I used my bank card and the purchase went through.

Purchased trip to Fla with Frontier. When at the airport, Fort Myers, we heard another traveler gasp and say that her flight was cancelled. I stood up and looked at the board and yes, it was our flight, this happened 2 hrs before departure. They handed us a letter stating we had two options to be compensated for the flight. They did not provide another flight out of Fort Myers. We booked a hotel and began to look for other options and file our paper work to be refunded for the other airline we chose to fly home on. That happened June 25th, 19. It is now Sept. 10th and they still have not fulfilled their commitment to refund us. Have filed complaints with BBB of Denver, Frontier reported sending a refund. They had not done so.

At the very last minute, Frontier flight was cancelled from STL-MCO. We scrambled to get my brother on another flight booking SW on the same day which was very expensive. Frontier refunded the $133 of the cancelled flight and gave him a $500 voucher to be used by 9/9/19. He rebooked a flight using $200 of the $500 credit and when I went back to book another flight using the $300 balance, they said he could only use the credit for 1 flight! It is their policy and they would not budge. I find it very poor customer service to offer a credit to somewhat make up for the inconvenience and cost incurred when they cancelled a flight (for no apparent reason... not weather related) and then turn around and not honor the credit that was offered. "Future travel vouchers"... should be for future travel until they expire. Period.

I have flown 3 times round trip, Portland to Austin, for less than $100 each time. I caught their 50 or 75% off sales, which was only good on nonstop flights. All my flights left late and arrived in Austin around 4:00 a.m. but who cares when it's so cheap? I still have my permanent residence in Texas, so I never took luggage either way. Nice not having to bother. It's a no frills type airline but for me to fly that far, nonstop for less than $50 each flight, I can put up with a little inconvenience for 3 1/2 hours. Definitely better than driving the 2500 miles!

Good flight and comfortable however trying to change and book new flight on web omw back was maddening!!! Would not let me put in date. Called them for help and just said website worked. My friend had similar experience trying to book on phone thru their website. Horrific waste of time. Booked with United where there is not hidden bag fees. Frontier is cheaper if you add bag online yet booking they never ask!!

I purchased my ticket for 8/18/19 on 8/16/19 online. I go to the ticket counter and the lady said that my flight is for 9/1/19. I told her no it’s not, I made sure it was for aug 18 before I bought my ticket. The lady said that this has happened 30 times that day and to call customer service, so I did. Chris in customer services told me I made the mistake and I need to pay an extra $163 on top of the $155.30 that I have already paid for to be on the flight for 8/18/19. I had to be back so I paid it.

We checked in two hours early. The staff at the check in counter was friendly, but very slow. It took an hour to get through a short line. We checked a single suitcase for $50, which they lost. A representative at the next airport traced it and it never left the first airport, despite such an early check in. All throughout the flight, a stewardess who also worked the boarding operations, kept threatening us with "Federal Law" that we WILL get prosecuted if we try to sneak anything on. They pulled a guy off for having a carry on, which he got to avoid the $50 checked in baggage fee, and embarrassed him in front of everyone, and made him pay $35.

Where to even begin. So I was scheduled to fly into Orlando 8/31/2019. As anybody living in a first world country now knows Florida has been declared a state of emergency due to hurricane Dorian. I have several family members there who have cautioned me in detail to stay home. Gas stations for miles are out of fuel. The stores are out of water and food. Businesses are closing everywhere. The resort we were to stay at is closing all pool decks and amenities effective 8/31. It’s a literal disaster area. And residents are being encouraged to evacuate. 12-16” of rain are expected. Winds from 75-130 mph depending on where you are. It could be one of the largest storms to hit Florida in years. Now one would think that a refund on your flight would be in order. Or at the very least a voucher to use for an upcoming trip in April. You know, due to the NATURAL DISASTER and all. But not so for a Frontier customer.

I was traveling to NY from DEN and had bought my son a small POP! toy figurine. I had already paid for a check in bag $55. They did not allow me to board the plane with this toy that literally is the size of a bottle of water without paying them $80. I had to throw the toy away since it was only a $10 toy. It was my first time flying this airlines and I will honestly never use it again. It was by far my worse experience. Do not let the cheap prices fool you as you will make up for it in additional fees.

Frontier is a fraud. Run away from their website. They lie about the dimensions accepted as a personal item and fraudulently charge a carry on bag or they don't let you board the plane. Check-in is a mess. They are rude and nasty and decide if they will help you or not. If your flight is cancelled you can forget about getting home the next day. They will make you wait 3 or more days to acquire a new flight with no food or hotel accommodations. They left me stranded in San Juan airport with my children 3 and 12 and told me to ask the airport for cots and blankets because there was nothing they could do for me even though they cancelled my flight. Horrid and horrible. No other word for this very awful airline. The prices they show do not reflect so many more additional costs. You're better off using a brand airline who offers more perks and much better customer service. Frontier is by far the WORST experience I have ever endured when taking a flight.

What a horrible experience! We arrived at the check-in counter slightly later than anticipated but still in plenty of time before the flight but they refused to let us check-in. We offered to not take our baggage (that I paid for in advance) just so we can get on the flight but yet nothing! We finally gave in and decided to reschedule even though we had PLENTY of time to board but they could only fly us out 2 days later! We were willing to fly to a nearby airport if not the one in our state but even then they weren't able to fly us out the same day. ALL THIS AT 7AM IN THE MORNING! I could understand if it was the last flight of the day but we were on the very first one of the day and yet there was no possibility of getting home with Frontier until 2 days later!

On August 10th we arrived at check-in at Philadelphia International but were refused. They said we hadn't been there in enough time. I've never experienced that before. We were there an hour before the flight. Others who were in line longer were also refused. A clerk at check-in said she walked the line to announce they were ending check-in for our flight. The staff member who guided us to the front of the line apparently never heard such an announcement. Further, they attempted to charge us for a change in flight! I made a fuss and they acquiesced. In their note to me, in response to my complaint, they acted as if they'd done me a favor by not sticking it to us twice! We had to return for a much later flight that day. We arrived in Vegas at nearly midnight their time, so we lost the tickets to the show we'd planned to see. The extra cost of day - hotel, car rental, having to pay for parking at the airport twice - all lost. And in their note they.

Due to weather, I missed both flights with Frontier. I paid for bags and didn't fly. When I called to see if they would get my bag check in fees back, they wouldn't do it. I was told I was a no show to my flights. I called KIWI.com and was furious. They stated that Frontier knew I couldn't make the flight. I am not sure which one is lying to me, but someone is lying. Frontier got $62.00 from me for luggage. I never got to check in. I called American Airlines to get my receipt to receive some money back after having to pay for another ticket, they give you your money back for luggage if you miss your flights due to weather.

2 years ago my son and I were on a Frontier plane in Philly. After sitting on the tarmac for 2 hours, we returned to the gate, deplaned, changed gates and were told the flight was cancelled. Other carriers were flying that night. Got my money back but what a way to treat customers. Just the other day, Frontier in Charlotte never sent 1 of our 3 checked bags to Trenton with our plane. My wife and granddaughter had no luggage or items for our beach vacation. That was on a Saturday afternoon. And at Trenton airport at 3 pm on a Saturday, there was no one at the Frontier deck. NO ONE!

I flew out from Denver to St. Louis August 8th and my flight was delayed about six times. Each of these times I was lied to about the reason for the delay until finally (10 hours later) we were told it was cancelled with no explanation. The result was that I had to book a last minute hotel for about $200 and come back to the airport the next day. While at the hotel I looked up the next flight out of Denver and it was not until 2pm the next day through another airline and the only tickets available were for first class. You can imagine that this flight was not cheap, but it was imperative that I reached my destination so I sprung for this ticket.

On 5/8/2019 I purchase 2 Round Trip tickets from ISP to FLL for July 24 and on 5/16/2019 I received an email from Frontier that my flight had been revised so now I would lose half a day. On 5/30/2019 I received another email from Frontier stating that my flight had been revised again, losing more time from my trip. On 7/20/2019 I tried to cancel the ticket for my friend who accompanies me on this trip every year. She was scheduled for a medical procedure that would take place on July 26th, 2019 so she was no longer able to make the trip. I called Frontier's customer service and asked them to cancel it which also resulted in a cancellation fee! I was then told to send in a doctor's note and my money would be refunded minus that cancellation fee.

They cancelled our flight “because of weather”. At the gate they told us we can book flights in another airline and we will get reimbursed. They also told us at the gate that it was because they overworked their employees and they had no crew to come to the Austin airport to service the AUS-SNA flight, believing in the people at the gate we book another flight for $594 and now they refuse to reimbursed us that money. They would only reimbursed the connecting flight (about $50) or the other options is re-book us in another of their flights which are not available for another 2 days and they won't give us accommodation vouchers! BTW is 79 degrees in Austin and in Santa Ana! Please save yourself the headache. Book with a real airline! Also worst customer service ever. The manager at the gate was yelling because we were asking for names!

The airline takes no accountability for their errors. Our departing flight was delayed due to their staff having let on the wrong passengers at the location where the plane was originating. In addition to this delay, we (myself and at least 20 other passengers) missed our layover due to Frontier misrouting a plane to our landing gate (which consequently had mechanical failure and could not move from that gate). They then refused to adequately rebook us, and most people just ended up buying a ticket with another airline to actually get to their destination. In addition, all this took place after 10:30 pm when we finally arrived in Denver, and they refused to cover any food or hotel vouchers. It is frightening to think that, with this many logistical errors, how safe their planes actually are. Not to mention, their customer service is appalling, and it is shocking that they are able to stay in business.

Six of my friends from Ohio purchased a ticket from CMH to RDU for 10/31 and returning 11/3. They were just notified that not only was their flight cancelled, but Frontier does not have any flights scheduled after 9/5/19 to and from these locations. This is pretty unbelievable, especially following their "going green" campaign offering free flights to anyone with the last name "Green" or "Greene". Of course your carbon footprint is going to decrease if you're not flying the planes...

On August 8th, 2019, Frontier Airlines stranded the passengers of Flight 280 to Saint Louis in Denver at 1:30 in the morning. They proceeded to handle the situation what was, in my opinion, the least professional and empathetic way possible.
After an initial delay of 2 hours due to thunderstorms in the midwest, which the entire airport experienced, Frontier Airlines proceeded to delay the flight every fifteen minutes because “we were waiting for a flight crew from Oklahoma.” By the time the flight was cancelled, the flight from Oklahoma had been on the ground for several hours. Eventually, an attendant did arrive at our gate, but then turned around and left. Shortly after, around 1:30am, we were told they flight was cancelled due to “routine maintenance.” Again, this came after several of hours of being told that we were waiting for a flight crew.

Charging for soda. You cut out cookies and now you are cutting out soda. This is outrageous. Bring back the free soda with the flight. To boot you made it so you charge for additional bags. New Model: Be like Southwest. They give crackers at least. You guys don't give squat. Rectify this somehow. Is the CEO that greedy to take the money of everyday flyers? Stewards and Stewardesses were all great.

They say when you buy a bundle for seats & baggage you are saving $, but you really are not. You don't get a refund if you don't use the baggage needed. Also, be prepared for your flight to get delayed 6-9 hours.

I have never experienced a less customer friendly airline than Frontier Airlines. They may have cheaper flights but don't let that fool you, just wait until you experience their online check-in! Make sure you give yourself at least 30 minutes to check in, as you will be interrogated and flooded with information about their strict policies. Even though you have purchased a ticket they want you to pay for your seat and if you don't you will be at their mercy where you sit. As I was going through the check in process, you could only have one personal item on the plane and they are very specific about size and it MUST be placed under your seat! They also make it appear that you will have to check in any other bags you might have (at a fee of $38.00 per bag). I had one personal item and only one other small bag which I planned on carrying on. No, I had to pay to check it in right then and there.

This company is abusing the rules about when a flight can be cancelled due to weather. This company practice is harming consumers. Frontier cancelled our flight from Chicago to Denver 10 hours before flight. No one answered our phone call for four hours and the website did not allow rebooking. Company claimed next available flight was four days later and this was weather-related because the plane the night before was unable to reach Chicago. Checked all flights from Denver to Chicago night before- Frontier was only cancelled flight. Checked weather report - wind 9 mph. Checked all flights leaving Chicago back to Denver next day - Frontier was only cancelled flight.

First time flying this ** airline and will never fly it again. To begin with, the seats are hard as a rock and they don’t move at ALL. Landed in Denver where we were supposed to be hopping on our connected flight. Ended up sitting in the plane once we landed for over an hour. Our connecting flight got cancelled for God knows why, as well as 100’s of other people's flights. Stood in a line for HOURS with 100’s of other people for customer service in hopes of getting on another flight. We were sent to the ticketing center to change our flight there after waiting for hours to do the same.

Booked round trip flight on Frontier Airlines and for convenience, we booked a Budget rental car through their webpage as well. Due to circumstances beyond our control, we had to cancel our flight. We obtained a refund for the fight and bags but there was no option for canceling the car. We contacted Budget and they said they had no control over “third party rentals” and we had to go through Frontier. We contacted Frontier and they absolutely refused to refund the rental car fee of $311.00! They said the car rental “no refund” clause was in the “fine print” and we should have read it more carefully. Our argument was their policy made no sense. If we cancelled the flight, why would we need the car? They basically said “too bad” and reiterated we should have read the “fine print” carefully.

Flying out of Raleigh/Durham on a Tuesday morning. Flight canceled in the middle of the night. Made it to West Palm Beach on another airline that same day at considerable expense. When I went to fly home on my return trip with Frontier, flight canceled with no reason given, leaving me high and dry with no flights available to get home to Raleigh on the same day. Will NEVER fly Frontier or recommend to anyone.