Frontier Airlines Reviews

Flight 555, depart 0816 - 12/27/17, from DEN. Arrived at 06:20 hrs. Check-in line outside manned by one agent; 175 ft. +/- long. Instructed son and grandson to go inside to check-in. Driving away, he texted, saying line even longer; two agents working. Three cities were called out, but, not their destination. They missed their flight, telling him flight available in 2 days. Called 800#, told could get flight next day; telling me fees would be $424 extra. WILL NEVER FLY THEM AGAIN!

We arrived at the airport at 5:00 AM for our 630 flight. Our flight was delayed then we had to deboard the plane due to no water on the plane and then we had to deboard the plane again because we had an aborted takeoff due to engine failure. We then waited for 3 to 4 hours when we were told our flight was canceled with no resolution. I spent about an hour on the phone with one of Frontier's representatives who after an hour finally found us a flight out the same day. This flight is now delayed 2 1/2 hours and we just got a notification that it’s going to be delayed another 45 minutes. We’ve missed a day of vacation and incurred another $600 in expenses because of it. No accommodations from the airline. Customer service stinks. Never flying them and will be sharing the story.

I flew from Las Vegas on November 3rd. Arrived in Atlanta the morning of November 4th. I wear a back brace permanently. I took it off because the seating was very tight & uncomfortable. When I got to the carousel I noticed I didn't have my back brace. I spoke with the agent to see how would I go by getting my back brace again. She informed me that I had to go online to the lost and found to do a report a claim of my back brace. She informed me it takes 10 to 14 days before the item is returned to the main hub. I contacted customer service Lost and Found by email. Someone finally got back with me and stated it had not returned it.

I requested a 'gate pass' for a family member to meet my special needs brother at both destinations. I not only requested it at the time I purchased the ticket, but I also called one day before he flew to make sure that they had made a note in his file of his needs. They assured me it was noted in the file. From Cincinnati to Florida all went well. However, the return trip was lacking from the time we checked in. I was rudely spoken to by a ticket counter rep. telling me I couldn't go with him to the gate. I asked him to please check the file before telling me I can't go to the gate with him. He clearly read the file and the gate pass was issued. No apology for being rude and abrupt was received.

Zero stars isn't an option. Delayed our flight 3 times. This airline shouldn't even exist. Charge for bags. They are the worst flight to take. Will never ever think about flying with them again!!! No Explanations. Service rude telling people to step aside. This is nonsense and is absurd!!!

After arriving onto the plane my husband tried to put jacket into compartment. The flight attendant Brittney told him, "Please do not put it in there." Then she allowed others to put in so my husband put in there, due to being treated differently. Then the flight attendant got mad and had some ladies come loudly and rudely tell my husband to not cause problems in front of everyone. Then the flight attendant refused to fly and plane and had my husband kicked off and leave his kids and wife to fly to Buffalo, NY alone with nothing. The flight attendant stated my husband put his hands on another which never happened! So my husband had to a separate flight, meanwhile me and my kids are stuck in an airport for 3 hours waiting. Lawsuit on its way!

We paid to have our child travel as an unaccompanied minor. Frontier Airlines was responsible for delivering him safely to his grandparents in Iowa and verify their ID prior to releasing him. They did none of that. Instead they told my parents to "wait outside security and an airline rep will bring him to you". While my parents did as instructed, the airline left our son alone to find his way. It took a police officer to find our son. He was found alone in the now vacant destination gate area. He was in the jetway (not sure how a door was left open). The plane had been taxied away and our son was exposed to the cold elements and could have easily fallen off the edge of the jetway bridge. He had been there for 45 minutes before being found. He had been calling his grandparents to come get him. The police officer was extremely upset at what he found. So far the airline has not done anything to address this incompetency and negligence!

Terrible seating, baggage fees hostage on return flight - We booked a round trip flight from St Louis to Cancun. On the trip down we only had to pay a fee for our checked bag and not the carry on. On our return trip Frontier forced us to pay a fee for the carry on. Won't be using them again.

A billion dollar company took 100 dollars from us because my kid got really sick and couldn't fly and has had issues ever since. We can't afford to fly, but I had to go to Florida and found a round trip ticket for 100 dollars, so I figured I would take my kid out of school for four days so he could get an experience that we couldn't afford to do. We got to the airport and he was just too sick to fly. He had to go to the hospital and they can't figure out what is wrong. (The problem still persists). They said at the gate most likely they would refund the money. My wife came and picked him up and I went on the flight because I had to get on the plane leaving my son behind.

Yes I was flying from Tampa back to STL. Got there early. The kiosk was work. Waited in line for 20 minutes while the employees yacked away to each other. After saying "Excuse me" 10x’s she said, “Can I help you?” I said. “Yes I need to check in.” Gave her my confirmation code she then turns around tells me I can’t make my flight. I’m 2 minutes late. I didn’t have any bags any carry-ons nothing with me just get through the check and that was all. So I called Frontier. The lady Maria was rude and told me if I wanted to make the next flight I would have to pay 441$.

I'm an avid traveler and I always come to the airport 3 to 4 hours early before flight departure. November 27, 2017, I could never forget this day how Frontier mislead over 13 passenger missed their flight due to change of gate without notification on our Frontier apps or email. My flight supposed to departs on 10:50 PM but I am already at Gate D17 since 4:30 PM with 3 children and one of the children has asthma problem. We needed to catch a flight that day since my daughter was out of her medication. When 10:30 comes I asked the Frontier Rep on gate D17 regarding the status of your flight since our flight leaving soon and she told us among other people that the gate has been change to gate D20. We were running to gate D20 and since there's a line I have to wait and only to find out that our flight already took off.

Horrible experience!! Frontier Airlines totally screwed us!! We were at the airport in plenty of time to board, but because I did not log in to their app on my phone in time - I did it while in the baggage line and missed it by 8 minutes - they refused to print our boarding passes. 2 people in line in front of me checked their bags and were handed boarding passes. They were extremely rude too!

Son's flight was delayed over 3 hours. Passengers have to check in at the original time of departure regardless of delay. They're literally held hostage at the gate. Frontier didn't offer any compensation. Gate attendants are MIA and not providing any updates. And then told my son he is lying when he said customer service line said they would get vouchers at gate. Now he isn't landing until 3 am and he has to take a cab home for more than $100. All this money for the crappiest airplanes and worst customer service. United Airlines isn't even this bad. Frontier is by far the WORST airlines ever.

I am not a big fan of writing a review but I have to do it for this one. I never heard of this airline before, and it make sense why, and reading most of the reviews, It is just a matter of time this Airline will go out of business soon. I have purchased tickets for my parents and they charged them $45 for the first luggage, and $50 for the second. Also, a carry on bag fee is the same as a regular luggage, which means even though the carry on bag is usually less than 10lbs, they still make me pay the same price as for 23lbs luggage. Basically this airline is running business as Money first NOT customers. Honestly, I will not be surprise if they start charging to use a restroom soon. So, this is my first and last experience with Frontier.

We booked our trip to Florida many months in advance and a couple of weeks later decided it would be best to fly out 1 day sooner. When I called Frontier Airlines to move up my departure date to the day prior they told me it would cost me over $900 in fees to make the change! I had only paid $550 for all 5 of my family members to fly round trip and I told the customer service person that such high fees was unfair and unnecessary since our flights were still many months away. He did not care and offered no remedy.

If I could I would leave a zero star review. 1. My name was spelled wrong on the boarding pass which made so much confusion at the gate. 2. A display panel malfunction kept us sat on the plane for more than an hour and were offered nothing to ease the situation of no air and no drinks. 3. Sat for another 30 minutes in the lobby just to find out they were putting us back on the same broke plane. This is where it gets worse. I have a specific flight anxiety that makes it a stressful and a struggle to reboard the same plane that had a malfunction previously. I made numerous attempts to tell everyone on Frontier this problem and asked if I could catch another flight. Frontier staff were rude, argumentative and one woman was offended when I asked to change planes due to my situation. And to add to the lack of compassion, she stated "planes break and get fixed and break... everyday."

My daughters and I were scheduled on a 10am flight that was delayed then finally cancelled 6 hours later. We were given a snack voucher, a sheet with the main number to call to get on another flight leaving SFO to PHL. I was told the only available flight was 2 days later! We were then given another sheet offering to accommodate our need to rebook another flight up to $400. Anything flight exceeding that amount was to be paid by me. The sheet also promised hotel/ground transportation & meal vouchers if you were unable to fly out the same day. None of the above options were honored. After 5 hours, 6 different phone agents, 5+ airport agents many of us got nothing more than the runaround. I went from being told my out of pocket expense after their $400/pp voucher would be anything from $700+ to over $1000 and over 16 hours to travel home the following morning.

They nickel and dime you to death and then make you feel like you don't matter. They cram you in with extremely narrow and molded plastic seats. None of our seats were able to recline! I was extremely upset with the lack of comfort on a nearly four-hour flight. Then I saw on my local news channel a rebuttal to our news caster, Kyle Clark, that was very unprofessional and rude. NEVER FLY THEM AGAIN.

On Saturday November 4th 2017 I was scheduled through Justfly.com to fly out of Phoenix AZ to Denver CO then on to OKC, as I am sitting at the gate with my boarding pass, passengers are informed the plane is under maintenance and will be delayed 3 hours, the attendant at the desk did call Denver to see if it were going to still be possible for me to make my connecting flight, No was the answer, then the only options given by Frontier Airlines was a refund, or reschedule, since I had gone through a booking site and am on United coming back a refund would only be half of my ticket price, so I had to reschedule for Sunday November 5th, as a result I now have an 8 hour layover in Denver instead of the original 2.

I purchased insurance on my flight. My son can no longer take the flight (I booked 6 people). So I wanted to change it to a different person... well that will cost me $232. Soooo okay that doesn't make sense. Can I cancel and get my money back? I purchased insurance. They don't know -- contact the insurance company. Okay I checked my reservation. Where is the info for the insurance company? No response. Thanks Frontier!! And the 232 is a $75 charge for a name change and then an additional charge for the fare I already booked and paid insurance on... again. Thanks Frontier!!

I made reservations for four people from Indianapolis to Orlando on July 8th. We flew into Atlanta for a transfer. The next plane was delayed for 14 hours. We ended up at our resort suite in Orland at 5:30 am. (5 hours before checkout) Frontier sent us a voucher for $200 each to be booked within 90 days. I booked the flights the day before they expired using the voucher numbers given us. On my next Discover bill, I get a charge for $809.75. I call them and asked why I have the charge. They said I did not use the vouchers. I said I certainly did. I did not get any message saying that the vouchers were not good when I entered them in the appropriate spot. They said it was unfortunate that the vouchers didn't register, but there is nothing they could do.

I just had the exact same issue with Frontier Airlines that Thamires from Alabama had. And it happened in 2 different cities, and not just to me, but other customers who showed up to the ticket counter to check at the same time as me only to find no help, and be turned away as soon as someone sauntered out to the counter. I banded together with a small family to drive all night to another city and flight Frontier rebooked us on to have literally the exact same thing happen all over to myself, the family I traveled with, and 5 other travelers. This airline should be absolutely utterly ashamed by their blatant disregard and complete non-care and consideration at all for their jobs, and customer base.

Flying from Dallas to Denver, rudest flight attendant ever and once I arrived my bag get not come through the baggage claim but had been put in the oversize bags (which it wasn't). My suitcase had been emptied of its contents, i.e. suit clothes, coat, shoes, toiletries, Garmin GPS as well as all medications (which was in liquid and couldn't be carried on. Everything was stolen and was told to fill out baggage report which I found interesting to actually have a box to check for PILFERAGE. Waiting two weeks to hear whether they will even cover the stolen items from the handlers.

Can't add anything others haven't but Frontier simply could not get my TSA Pre information correct - and they do anything under their power to avoid your call. When you finally defeat the call system - you'll be transferred to India customer service that can barely understand you. Never again.

In the middle of booking a flight, which was extremely more expensive compared to other flights with nearby dates, I was booted off of the corporate's website. My credit card information was already entered and submitted. After logging back in to re-track where I left off, the flight prices increased, double, for just those particular dates! Frontier customer service was contacted via phone, in which I spoke with Jesse, an outsourced CSR, who did not show any sympathy, acknowledgment of my name, or even try to look into the problem. She made up a story of how all the flights were booked for that particular fare amount. She reminded me of the fisherman from the State Farm commercial, as she insulted my intelligence by saying, "You gotta be quicker than that; someone got to those seats faster than you."

I booked my flight in June with a departure time of 2:40 PM. Now in October, I get my check-in notice and it says 10:45 AM. I call customer service, confused and they say my flight was changed. I searched my email and was never notified. My emails also automatically add appointments to my calendar, and only the original one was showing. I had to schedule a new shuttle for the 2-hour drive from St. George to Vegas on top of everything. Incredibly inconvenient, and was not even notified before the check-in email 24 hours ahead. I couldn't believe it. First and last time I will ever fly Frontier. The lady hardly even acknowledged that anything had happened - just said if I wanted to cancel the flight and book a new one I could. They finally offered a $50 voucher for future travel within 90 days. I do travel often, but I'm definitely not using Frontier again. My return flight on Delta was also changed, but at least they notified me ahead.

Frontier Airlines has terrible customer service!! Got to the airport with enough time to check in but no one was at the balcony, had to run all over the airport to find someone. When I did they told me I couldn’t check in anymore! Of course I got nervous and what did they do?! The two ladies at the balcony started laughing! Terrible customer service!!

I was diagnosed with cancer 2 1/2 days before our flight and my doctor recommended I not go because of upcoming tests and doctor visits. I called Frontier and followed their requests to a tee. My doctor went to the office especially to email their request. After 5 phone calls and 3 promises to refund my money and vouchers I still do not have them.

This was my first trip with this airlines. Flew from SF to Denver. Kept getting notifications throughout the day through email that the flight was delayed, time of flight delay improved a few minutes, flight delayed again. What was the point of this stupidity when you ultimately cannot plan your day properly and what happens if you do not have the opportunity to keep checking your email and the constant changes in flight times? I purchased my tickets on Expedia and noticed that my frequent traveler number was not noted on the ticket. I emailed Frontier and they did answer the email stating that they fixed the problem and the new boarding pass will have the number on it. It did not! I had to go through TSA in the airport for this mistake. With all the notifications, the departing time was essentially more than 2 hours the original time.

First and last time flying Frontier. At check in the girl didn't even look up and told us she wasn't available, moves to next girl. Then we sit at gate for an hour with mechanical issues, pull away, sit on tarmac another 30 minutes, go back to gate and deplane. We left 4 hours after originally scheduled. I stood up to use the bathroom misunderstanding the announcement and was told could not yet. I responded I had misunderstood and was told by the flight attendant in the most condescending tone, "misunderstood the little lighted sign." Snarkiness continued. Then when we ask at gate about a number to complain to, they couldn't even find a pen. Rude and incompetent from start to finish.

My husband and I booked with Frontier to celebrate our honeymoon in Vegas! We were so excited until we got to the airport and discovered the flight was delayed for hours. We were encouraged to rebook for another day, and that was just as worse! We lost an entire day in Vegas and had to call our hotel to rebook with them which cost us extra money... also Hours before we got on the flight they tell us we have to pay for carry-on luggage as well snacks (can of soda, small snack-size Pringles for $6??? The seats were hard and the staff is EXTREMELY rude!).

Just received an email that my flight from Austin to Atlanta has been NOW routed through Denver. So my 3 hours flight is now 12 hours out bound and 14 hours coming back! I will also miss the main reason I am traveling. Have been on the phone with their re-routing reservation (who barely speaks English), she is telling me there is nothing they can do. YES I did buy the insurance BUT since I purchased the tickets on their DEN Club memberships at a discount they cannot refund anything! Now I am stuck purchasing a tickets 10 days before I fly at a much great cost.

Worse experience with an airline EVER. Nickel and dimed to death. Plane delayed in Mexico for 5 hours. No customs available in Denver because of delay. Money Problem with pilots, service personnel were described to passengers at Two gates upon boarding. Seats did not recline, charged for everything even after hours on runway for repairs in Cancun. Never Again on Frontier.

My 18 year old son goes to college in Melbourne Florida. With Hurricane Irma I scrambled to get him home to NJ. Every airline was booked but I VERY happily was able to get him a flight out of Orlando to Trenton NJ on Friday, September 8th. I paid for his flight, extra legroom, and his carry on bag, which is an "official carry on bag". But when he was at the airport the person at the desk told him he must pay for his carry on because they felt it may be heavy. To get on the plane he had to pay $45 (which is even a higher fee than I already paid because it's at the airport) for the carry on bag that I already paid for. Why is he be charged twice, is it because there is a hurricane and you can gouge people? Or is because he is a kid on his own for the first time? Or is it because he is **? Either way it's wrong! Frontier was moving up in my book since I was able to get my son on their plane but after pulling a stunt like this I will STAY FAR AWAY!

My flight was delayed three hours without explanation at LAX. Coming back the flight took three hours from Orlando Florida. The seat was terribly uncomfortable, and there was no entertainment available.

When the flight is delayed there is no explanation or whatsoever that you will hear from the pilot or any of the staff. I'm not only talking of a 2 or 3 hour delay. The last time I had Frontier my flight was delayed for 6 hours. Not good, very dissatisfied.

Frontier radically changed its model on several levels and all were bad for consumers of their service. The nickel and diming that occurs is frustrating. Their new seats are terrible. Charging for carry on discriminates against female travelers who carry and purse and laptop bag. If they charge, it should be for roller bags. They charge for seats but don't give free refreshments. This from the company that used to bake us cookies. Their service is now outsourced - always a terrible experience. No amount of cute animals on the tail makes up for the changes they've made. They put profits above people in some critical areas. At least they now have pre-check.

It went smoothly had no trouble on the flight. Could use a little bit more space room so you don't feel cramped in though other than that it was nice. Not as clean as it should've been though.

Our checked bags were searched through and items stolen and clothes damaged. Airline only offered a $50 travel voucher saying that, "You have to file a report within 24 hours" and we didn't notice the missing item until 24 hours later when we went looking for it. They would not consider the fact that they have staff in their Atlanta Georgia location stealing from passenger bags. David the baggage claim manager would not even speak on the theft only saying, "You have to file with 24 hours."

This was the worst most frustrating experience I have ever had with an airline and I fly multiple times per year. It was my first and last experience with this disaster of an airline. Their customer service is outsourced to no doubt save money, but when the person on the other end cannot functionally communicate with an American it ends up even worse. I spent more money getting home after a cancelled flight than the cost of the stupid flight to start with and no one cares because they ARE TERRIBLE. I talked to 5 different foreign customer service agents, none of whom gave one flip about what happened to us. So if you have a choice, pay the extra money and fly a real airline.

We pre-paid for selected seats and a suitcase when we purchased the tickets for 4 people. We arrived 50 minutes before the flight. Cameras and an officer on-call are both witnesses! The day before we tried checking in but Frontier website kept kicking the check in option with an error. Upon arrival to the kiosk, the woman didn't even greet us or asked for a name, she just pointed at the suitcase and said "You taking that?" Shocked of her agenda and attitude I replied with "Yes, hello, we are here to check in." Her immediate reply was "You ain't getting on the flight." I was shocked and asked "Why." Her reply was "You didn't check online." Since when you are denied boarding passes since you didn't check in online?!?

I don't like that they charge for every little thing, like checking a bag and reserving a seat. However, their base price for a ticket is pretty low, so maybe worth it. Just annoying, though.

Bag fees and restrictions are ridiculous. Seats are small and very uncomfortable too! But attendants are helpful and try to stay cheerful. Plane seemed to be maintained as well.

Frontier Airlines flights are generally late, very poor value and customer service can be rude. The flights are always crowded and the customers feel like cattle.

Last fall I flew non-stop from Raleigh/Durham NC to Denver Colorado round trip. I hadn't flown for about 15 years and I'm not too keen on flying anyway. Being a senior made me feel ill at ease as well. Since this was my first experience with Frontier, I wasn't sure what to expect. Although the flights were crowded, the planes were new and clean. The attendants in Raleigh/Durham were very helpful and I was familiar with Denver International, so no problems on the ground. All in all I had a good trip and will fly Frontier again... Oh, and did I mention the great rates? Outstanding!

My wife forgot to add my son to my one way reservation. Spoke to the outsourced customer service person that couldn't care less about the situation. They refused to match the member price offered online. I will never fly Frontier again!

Never ever again will I or my friends and family ever take this airline. They sent us emails about changing the departure time 4 times, all of them being later and later, the latest being take off at 9 am instead of the original 7:25 am. A group of 6 of my friends and I were on our way back from vacation and we decided to get to the airport early when we received a final email saying that the flight departure time was back to its original 7:25 am at 6:30 am. We only had an hour to get through baggage claim, security, and get to our terminal on time. One of my friends got stopped by TSA for further inspection and ended up getting to the terminal just after the doors to the cabin closed. The plane was still at the gate and she texted us saying that she was there and we talked to flight attendants to tell them about the situation and that our friend was right outside.

My son booked a round trip ticket from Nashville, TN to Las Vegas and back. On the way to the airport this morning there was a car wreck and he was stuck in traffic for over two hours. When he gets to the airport the plane is leaving. He is told by a very rude Frontier employee that he would have to pay 99.00 for a transfer fee plus another 35.00 for his bag (that he already paid prior). Now here is the kicker the online price for the ticket is only 95.00 with tax. I reached out to their customer service and they were like "And" this is our policy. Then instead of a solution I get a bunch of instant messages with links to read it. Pleaseeeee do not use this airline. It might look cheaper but it is NOT. I have never seen service this bad before and I have seen some pretty bad airline service. It I could give them Zero Stars I would.

I should have read reviews before booking with this airline, rudest uneducated staff. Website stated free carry-on yet when I got to gate they charge $60. Will NEVER fly with this airline again and don't recommend at all.

I had booked a flight to go out to LA with some friends. As excited as I was about the trip, some things came up last minute that left me unable to go, and only 8 hours before my flight was to take off. I called Frontier, knowing that this was against their policy to refund my flight on such short notice. However, I explained the situation and was greeted by complete understanding by their customer service representatives. Though it was generally against their policy, they refunded my flight completely. I would absolutely suggest Frontier to my friends and family, and look forward to booking with them when I am able to in the future.

Was mad to find out after waiting a month for my ticket refund due to flight cancellation on my part that they don't offer refund but flight credit if given less than 24hr notice. They already deducted the cancellation fee and still want to keep the rest of my money. Never again with Frontier.

I had first experience with Frontier on July 9 from Columbus Ohio to Las Vegas. I needed to switch plan instead coming back home try to forward to Orlando. It cost $99 each person ended up to pay whole ticket cost. What a trap. Shame on you on this kind of business policy Frontier. Then service inside plane that is another story. For some reason in their restroom every time used by traveler the whole traveler will get that smell as a gift for been on the Frontier airline.

We flew to Puerto Rico and all went pretty smooth. After I booked, a couple of days before our flight was to leave I checked the reviews to this airline and most was bad. I then hoped that we would not have a bad experience and I sure did not tell my wife. Anyway on the return trip it became a nightmare. Delay after delay. Told them our connecting flight has already left so even when we land in Orlando there would be no more flights that day to get us back to Charlotte.

Your added fees are a joke, I am surprised you don't charge extra for the air your passengers breath on the plane. $320.00 for small carry on bags is an absolute rip off. I will be sure to tell my story to as many people as possible and will do everything possible to never fly Frontier again. Was told by your agent at the airport that she does not work for Frontier, I guess she does not represent your airline when she is checking luggage and boarding passes. I could go on but bottom line is I am very disappointed with flying Frontier.

This is a true scam. I never heard of Frontier or aware of it until I read the news item about United CEO upset at Frontier selling 25 dollar tickets. I tried to get into the bargain. First step I had to pay 49 dollars to become a member. Then I found out that the cheap fare is no good during holiday times. Even then when I started to buy it I noted that carry on bag is 30 dollars each way and the seats cost money and so by the time it all added up it is no cheaper than a regular Southwest fare. Once I read all the write ups about Frontier, I am never going to fly an airline such as that. Not so much because of all the hassles. Because of safety. So here is my question to all, how is this airline still up and running when it scams just about every customer???

My wife and I traveled back from Seattle to Cleveland via Frontier Airlines. Terrible experience. We purchased tickets via Orbitz and flew to Seattle on different airline, very good experience (drink, snack, movie, comfortable seats). We tried to check In online within 24 hours of departure and found Frontier's website to be terrible. I had seat assignments when I purchased tickets, but they did not show when checking in, only seats that showed I had to purchase. We then could not get seats to save so had to check in at airport. Showed up early to check in, but they use contract labor that only show up 2 hours before flight and it was a mad rush to stand in long line with all other travelers.

I booked a flight for my husband and I from Austin to Chicago back in June for October travel date. I got an email earlier this week stating that my reservation has changed which will get us in later than we would like to. I read many bad reviews on Frontier so my expectation was super low when I called customer service. I did have to wait for about 20 minutes before getting a "live" person. I spoke with Sam and explained to her the situation and that we need to get in to Chicago as originally planned for an event. She asked if we could leave a day early and I told her no. That is not possible. I did have to proactively ask if there is a chance they can cancel my reservation and provide a full refund and to my surprise she said yes. That is not a problem.

Horrible experience flying with this airline. Two of the flight attendants for this flight just didn't show up for my 8am flight, the airline didn't know or start looking for replacements until 8am. Our flight was delayed over 1 1/2 hours waiting for them to locate 2 more employees to take their spot. No compensation or accommodations were offered for anyone, even those with connecting flights. All staff were very unprofessional and unprepared. I will never fly this airline again, now you know why their prices are so cheap.

I paid almost $300 for my free ticket. The hidden fees are everywhere. If you would like a true free ticket, fly Southwest. All you pay is $11 to cover the required fees. Do not get tricked into getting their credit card for free miles either. The yearly fee adds more to the cost of the flight without an additional anniversary bonus. There is a reason Frontier has such a low score; the customer means nothing. Don't bother calling to complain either. They are so used to miserable customers that they fail to listen and hang up if you try to follow-up.

55 min. flight from Philadelphia to Raleigh, NC that took All Day!!! I am an event planner. I need to be where I need to be when I need to be there!!! Today I arrived at the airport at 11:30 am for a flight due to leave at 1:20 pm. While in the check baggage line, I found out my flight had been delayed to 2:53 pm. I missed an email that went out at 10:18 am. I guess I was too busy rushing to the airport. By 12:30 pm, it was delayed to 2:00 pm, it was delayed again to 4:35 pm, then 4:53 pm, then 5:42 pm and so on and so on. Well we finally boarded at 9:00 pm. We are still on the runway at 9:51 pm. Thank you Frontier for wasting my entire day. I was due at my daughter's university for a presentation to new parents! This is ridiculous! I was at the airport long enough for a day's salary! Unacceptable! We all should be paid! 7 delays total!

The worst airlines ever made. Flights are always delayed. The food service is terrible and ** they don't care that people have to be at their destinations at a certain time. Horrible services. You have to pay for your own food. Don't count on food, bring your own snacks. 2.99 chips and beverages ** and ** never again.

Paid over $300 for a ticket. Then you have to pay extra to choose a seat. My daughter had a purse and they wouldn't let her on the flight until she paid $50 to take it. They were threatening to shut the door and not let her on until she paid. The rude attendant said "This is an ala carte airline". I said then "what was the $300 I paid for?" No answer. I paid and there was no overhead space for it so she had to try to put it under the seat. Being 6'3" it was very crowded. Then on my ccard they charged me $60. Of course when I called them later about it they said "sorry, we can't do anything." Frontier is the worst business model ever. I won't be sad when they go under. They could take a tip from Southwest.

Frontier Airline could offer me a free seat every month and I would not take it. This is apparently an airline plagued with mechanical issues. Worse is how they treat their passengers. Frontier told 182 passengers they would have to wait a week to get home - WHAT, WHO does that? That is completely not realistic to assume everyone can afford to take another week off of work. They spent a lot of time shrugging shoulders at people and feeding them airport food. What made it worse is everyone on the plane knew it was something other than the air conditioning - they lied. What people want is the truth. Be up front, tell how long it will take and let people make informed decisions so they can get home to their families.

I had a booked flight on the 24th of this month. Prior to my flight I had been feeling a little sick and on my way to the airport I spiked a fever of 103. I ended up calling Frontier and telling them that I was currently on my way to the emergency room with my boyfriend (who had a flight that same day as well). The man on the phone from Frontier told me that as long as I had a doctor's note, he will put our flights on hold and we will be able to just reschedule once we fax my doctor's note in.

Booked a flight that was scheduled to leave at 11:05 am. Got an email that night saying the flight was changed to 5:30 am. That time doesn't work for me, which is why I booked the later flight to begin with. After being on hold for 30 minutes, I was told they would refund my flight. After hanging up, I got the email saying they are only refunding half. This is the worst airline and I will never fly them again. You'll end up paying more in the end if you book through Frontier Airlines.

Flight was decent, but they lost my baggage. My flight was from DFW to Denver. I have multiple medical conditions that require daily medications and I also wear contacts that I change daily. The lady acted like she had no idea what was going on or where my baggage was. After an HOUR of waiting, she said they probably left my bag in Dallas. She said it would be at least a day and a half until they could get me my bags back. So now I have NO medicine, and NO contacts or glasses. They said they would not refund my bag fee, but would reimburse me for up to $75 worth of reasonable necessities at the airport. Did I mention I have no medicine? Unbelievable. Never flying Frontier again.

Today, I went on the Frontier Airlines website to book a trip from Orlando to Cincinnati. The experience using the site was exasperating and I am not computer illiterate. I finally booked the flight getting the best airfare by purchasing The Works. This allowed for free checked bag, free carry on, refundability, etc. My understanding was the fee was good for a year, but it's only good for the flight that was booked. My mistake, but my complaint is the site is misleading travelers by not highlighting the extra fee is flight specific. This trip will be my last on Frontier.

I just booked a trip from Chicago to Las Vegas for this August for my birthday. I booked online for the 16th-20th. When I finished my transaction it said August 16th-22th. I called immediately. The sale dep. said there is nothing they can do. Last time flying with Frontier Airlines.

My flight from Cincinnati to San Diego on June 18, 2017 was delayed almost 4 hours. They did their boarding process in 15 minutes and when the rude lady at the counter announced, "This is the last and final call for boarding," I rushed towards her and she saw me and my sister but still she went inside and closed the gate. I called my parents who had already boarded, and they had to literally beg the pilot to let me in. I approached the lady when she came out and asked her, "How could you close the gate on us," and she started mumbling saying, "Not my fault. The gate is suppose to close at this time," and bla bla. Like who closes the gate in 15 minutes from when the boarding started and when you can see the passengers running towards you? Anyway I am glad I was able to get onto the flight, thanks to my parents' begging and cries to let me in. I will never forget this and will never use Frontier ever again. You are a disgrace to the airline industry.

As part of our Apple Vacation to Punta Cana, our family flew Frontier out of ORD. Where to begin? Seats do not recline, depth of snack tray is about 3" (No worries, they don't give you anything without a price!), plane was not very clean, flight attendant was extremely bossy and abrasive. Icing on the cake... They sat my 85 year old mom and my sister in the wrong seats. Lots of shuffling around required, and then the flight attendant said to me, "Why is she (my sister) moving so slow?" The other flight attendant rammed my elbow spilling coffee (purchase at ORD - I repeat - NOTHING is complimentary) over me. When everyone was seated, I approached rude, bossy pants and explained why I was so offended. After that, she tripped over herself trying to be nice. I believe she feared I would make a formal complaint. That may still happen. We have one more flight with them to get home. Regardless of the outcome, this will be my last Frontier flight. 1 star is generous.

Only because you can't give negative numbers. Worst airline ever!!! It is worth the extra cost to travel on a quality airline. Changed our flight to give us an 8 hour layover without letting us know, making us miss an important family event. They were not willing to do a thing to remedy the situation, because they say that they sent an email, an email that I never received. This airline in dishonest, unprofessional, unorganized, and a total waste of money. You get what you pay for, and Frontier Airlines is not worth it. Please travel with an respectable company.

Charge of $45 for a carry on!! I tried to check in and add bags online, but the website would not take me where I need to go. I tried calling and the automated service only went around in circles. No option in automated calling system to speak to a human. Then the attendants were rude and sarcastic. The seat are very uncomfortable. Get with the times and add charging ports.

We were checking in our one bag and charged me 45 dollars then lady told us we had to check in our other bags. Also charged us 45 dollars each carry. That is robbery. Should have flown with United. Will never fly with Frontier Airlines again. My trip was ruined. Left me zero in my account.

if I cancelled. Would not refund money till reviews that takes 10 days. Horrible flights were booked for Military Graduation. Not American company. No morals or caring. Gonna use my money and not refund as they should. They canceled and changed flight. They should refund immediately. Not consumer's fault and they don't care. It's their process to bait and switch the customer.

I booked my tickets from Colorado to Vegas in January for a June flight. The night before my flight leaving to Vegas I logged on to check in and my 10:50am flight showed it was now leaving at 3:50pm. I immediately called Frontier. I was told there was an earlier flight but it was full. I explained we were going to a wedding and I had to be there for the rehearsal dinner and this would not work. People book certain times for a reason. I received no advanced notification of the flight change. I was told there were no other flights. I asked to cancel my reservation and refund my flight. Then they tried to charge me $100 a ticket to cancel. They move the flight and then tried to make me pay to cancel. What a joke.

My mother flew from Denver to Dallas (DFW) to help me with surgery. She got here Thursday morning and apparently her checked bag did not. After being told to fill out a claim for it, my husband ran her by the store to get a few items. She called the line for lost baggage and was told that her bag was "probably" in Houston and they would call her back with an update.

On January 5, 2017 purchased three tickets round-trip tickets from Kansas City to Orlando Florida. Left flights were straight flights leaving on June 1 at 6:00 pm arriving in Florida at around 9:55 PM, on flight 1608. So yesterday when I asked my husband to go on the website and try to check in like I have done always on other airlines, he told me something didn't look right so I said, "Something doesn't look right." It shows that we don't arrive there till 2 June.

I had booked and paid for a flight from Denver to Miami departing on Sunday May 28 at 11:59 pm, arriving in Miami Monday May 29 at 5:47 am. When I printed my confirmation receipt, I noticed that the departing time had been moved ahead by 3 minutes to 12:02 am. I arrived at the airport 3 hours before the flight. I tried to print my boarding pass at the airport kiosk and it directed me to the counter instead. The agent at the counter informed me that I had missed the flight since it had left on Sunday the 28 of May at 12:02 am instead of Sunday May 28 at 11:59 pm. This trick made the flight a very early flight by 23 hours and 7 minutes instead of a late night flight.

Horrible is all I can say about this airline! I flew out on 4/28/17 to Denver. They lost my luggage. I arrived in a blizzard with nothing warm! I filed a claim that evening. Then on my return flight home. I missed my flight while dealing with baggage claim. I had to rebook a new flight for the next day. Which they charged $100 for! So I had to spend another night in Denver.

Whenever you need to change your schedules, don't do it online. Always call in. They don't tell you they will charge you and they won't tell you previous paid ticket will be cancelled without refund and they won't tell you they will charge you for any adjustment to your flight. I will never fly you again. A $230 ticket cost me $700.

My family of 4 booked round trip tickets to Orlando, for this week. I found out last Monday that I have a medical issue that prevents me from traveling at this time and will require surgery. I did submit a detailed letter from my physician. I cannot sit, nor stand for longer than 15 minutes, without being in excruciating pain. My doctors have no way of knowing if I will be medically cleared to travel in 90 days. I simply requested a refund or 4 new tickets. Both requests were denied.

This airline flight 1307 was scheduled to departure at 9 pm. Was delayed to 9:33 pm. Then about then delayed again now due to a bathroom issue. It is now about 10:15 pm and no boarding yet. What a joke this company and their so called maintenance. Last time they get my money.

This airlines is suppose to be lower prices but you have to pay for this and pay for that when you get done. It is not saving you any money, the airline have gotten so cheap they cramp you in these tiny seats. No padding. If anything happens god forbid, the airline cramped more seats. Less leg room and you have to buy your drinks. They don't even offer free drinks, I couldn't believe it. If there is a delay you miss your connecting flight and when I missed my flight it was early enough to get enough another flight and they had no flight for the delay on their part. I WILL NEVER FLY THIS COMPANY AGAIN AND PLEASE DON'T WASTE YOUR MONEY ON THIS COMPANY. GO ELSEWHERE.

Had some trouble with the online reservations but it was resolved with a phone call. The person on the site was foreign and was a little hard to understand. The flight was good except seats were too small and I liked the price of the flight but they want to charge extra for anything they can think of.

So I bought plane tickets a couple months ago, thinking I was getting a reasonable deal. Well, my flight leaves tomorrow, and today I find out there is a "seat fee" and a "carry on baggage fee". I know most other airlines charge for checked bags, but carry on bags and seats? These extra fees were never explained to me when I bought these tickets. This is false advertising and should be stopped. I might as well borrow my sister's clothes than pay the ridiculous carry on baggage fee!

Horrible experience with Frontier! First they charged $40 for 1 checked bag and $45 for my 1 carry on bag! $85 for 2 bags! Nobody else comes close to charging this much! Then told me that my boyfriend, son and I would all be sitting together. We get on the plane and they had separated all of us. They set it up to where my 3 year old would have to sit by himself!!! Who does that?!? Then during take off one of the flight attendants' lockers flew open since she didn't lock it and a bunch of full water bottles and things come flying out at people. They also charge for drinks and snacks when no other airline that I've flown has. Will not fly with them again!

SOMEBODY PLEASE SHUT THIS AIRLINE DOWN!!! Omg!!! If you have never flown this airline, and are considering flying Frontier, run for your life in the opposite direction!! They are horrible and a total ripoff!! Don't let the low prices fool you!! They get you with a $40 check in for one bag, and a $100 cancellation fee for one way, which means roundtrip cancellation is $200!! Not to mention the crappy planes that make horrific noises that I've never heard from a plane, and I fly very often. Our plane was delayed from charlotte nc to Philadelphia, pa. We were told there were mechanical problems. Then the announcement came that the issues were fixed and that we can board.

Horrid, horrid airline. My fiancé and I were flying from Denver to Minneapolis. Flight was supposed to leave at 6:45 pm. They delayed us over 6 hours, had multiple mechanical issues and we had to board, get off, said issue was fixed, we had to get off again because it wasn't. Then it was two more hours they finally got a different plane. We did not land in Minneapolis until 3 am, we were suppose to be there the night before. Then, we check the bank account and they charged over 170$ in hidden bag fees. Who charges $45 for a carry on?!! They did not notify us about this and it is advertised at a different price. They sent us a measly 100$ voucher for "next time" but how is that any savings when you pay through the nose for bags and have to pay for a carry on.

First time to fly and last. This airline is NOT CHEAP in the end game. $40 for checked bag and also $60 for seat up front... Not sure what added benefit I got for the $60. Now I'm sitting here and we have a maintenance issue... Lord only knows when we can get off this plane. DON'T FLY THIS AIRLINE! AWFUL!

I have book ticket for my wife confirmation no. ** for Trenton NJ. It was for day only. They told me to pay $30.00 which I have paid. Again they have ask to pay another $45.00 on RDU airport. After complaint the response from customer service was very nasty. This was for return handbag and you have to pay again. This is highway robbery.

I used this airline for my return flight from Miami to Philadelphia and it was the worst airline that I have ever been on. The seats were so uncomfortable and the area was so cramped. The worst part was that I was in first class. Frontier Airlines also charges their first class for everything, there is no complimentary anything like American Airlines and I was in coach when I took them into Miami. Thanks Frontier Airlines for ruining my first time traveling in first class.

My mother had to cancel her flight because my father was unexpectedly hospitalized. I called the airline to get a refund on the cost of her seat and bags - which I prepaid for her - and was willing to forgo the cost of the flight. The cost of BAGGAGE and SEATS are NON-REFUNDABLE. Took myself and the representative 15 minutes to find that on the website. They are charging me $99 to cancel a flight that didn't cost that much to begin with. Note to self and others. Wait until the day before to buy these extras as they scam you out of that money if you need to change your flight!

Had to change the date of return. Cancellation fee more than the purchase of a new ticket. The seats were very hard & did not recline. Got to airport 2-1/2 hrs early and was greeted by a sign,"Check in 2 hrs prior to departure"; Agents did not show up until 1-1/2 hrs prior.

First off Frontier used to be my favorite airline in Denver, now by far the WORST airline in the industry!!! They delayed flight scheduled 4/23/2017 at 6:45 to Denver back from Dallas to Denver due to a flight schedule and crew unavailability problem. Did not take off till 11:15 pm. We traveled with our two club basketball teams to Dallas for basketball tourney. They only gave $100 vouchers per traveler when they caused 18+ families to come to airport to get their kids 5+ hours later who all missed school on Monday because we landed around 12:15 MDT. We had to feed players another meal and took them to movie due to length of delay (unbudgeted). Our players all called in absent to their respective schools because no one arrived home until after 1:00 am Sunday evening!

NEVER FLY FRONTIER Again! This is such a "Scam" and "VERY well-plan RIPPING OFF" system of the FRONTIER Airline! In my 20 years of flying with various airlines in the US, I HAVE NEVER experienced any kind of "ripped off" and "abusive" treatment like this. FIRST, NONE of the computer self check-in Kiosk worked and that forced me to go wait in a long check-in line (where 30-40 people are waiting in line at all time) to get to see the agent. THE WORSE part was that by the time I got to the counter, the agent said that I did not have time to make to the gate AND that I had to PAY $99 to REBOOK the next flight.

I am writing to warn others of my experience. Do not fly Frontier. After a mechanical failure and 4 hour flight turning into 13 hours, I received a $400 voucher. I redeemed my voucher for a flight from Miami to San Diego. My connecting flight was late, and although I still had time to make my flight, nobody communicated to me that my departure gate had changed. I had a online boarding pass with 1 gate number, another updated boarding pass with another, and when I arrived in Denver, I was not informed that the gate had changed once again.

We paid extra for one extended seat on each flight but only got it on 2 out of 3 of the flights. All you get on the plane is water and you only get to bring one small bag and one overhead which I guess is standard these days. But at O'Hare Airport, I looked at the arrival/departure electronic sign to double check that we had the right gate and Frontier wasn't even on there. I called them but since it was before 8 am, Customer Service was closed and the automated system told me there was no such flight#. By then I was panicking.

I paid for a non-stop flight from Denver to Orlando, then Frontier changed it to a stop in Cincinnati - offering nothing in return and only grief if I did not accept their terms/conditions for the change. Adding insult to this injury, they did not load my bag on the airplane in Denver and the bag did not arrive in Orlando with my flight. Another dozen or so bags were also absent. After conferring with these similar mistreated passengers, we discovered that we had all checked our bags very early (2-3 hours before departure). These bags were apparently just placed aside and forgotten about, and never loaded on the airplane departing Denver. From this experience, I have learned that on Frontier, no good deed goes unpunished. They may appear to be a bargain at first, but they will stick it to you in the end, and have no compassion for your discomfort, even when they are at fault.

I am very disappointed in the so called budget airline. Yep they advertise great prices. I found a return flight from Orlando at the perfect time for only 95 dollars. Unfortunately by the time I got done with the seat fee (any seat not just special extra room seats), the carry on fee, the checked bag fee, the fresh air fee, the cushioned seat fee, the bathroom allowance fee, etc. the fees were literally double 198 per person. To me this is FALSE advertising and should be stopped. They have more hidden fees than the phone company. I would rather fly with the major airlines and know what I am getting upfront.

Flew this substandard airline yesterday, April 11th from LAS to ATL for the first time. Paid 45 to check bags and 45 for seat!! The airplane was obviously old and outdated so don't expect comfy seats or outlets to plug up devices. I prayed the entire flight. The sound of engine and strange noises freaked me out. The overhead light in front of me was falling out and when it was pushed in, the rubber seal fell out. It was extremely cold initially so I asked for a blanket BUT THEY DON'T HAVE ANY!!! Let's see do I have anything GOOD to say??? Well we did take off early but this was a redeye flight. Overall opinion: No good value for the price and we made it back home on a wish and a prayer.

Posted delay on master flight board, posted nothing on individual flight board, flight not delayed so we missed flight. Attendant at counter said only "Flight was on time" after explaining what happened, then answered with 1 word "tomorrow" when I asked when the next flight to Orlando was. So we have to drive to Orlando and have plenty of time to call Frontier with our frustrations and to track down our bags. You will not believe it when I say, over 4 hours spent on phone and absolutely NO ONE would speak to us about the bags or about the issue at CLT. Every single person kept saying, "Oh you need to speak to someone else, let me forward you" and then that next person would say "Oh you need to speak with so and so" (sometimes the exact person that just forwarded me to them). Absolute nightmare airline, avoid at all costs. If you really don't care when you arrive to your destination then Frontier is the airline for you.

Flew to Portland Oregon with American. No problems. Drive to Northern Washington to attend a meeting the next day at noon with a return flight from Portland to Tampa at 7pm the following night. Tried to check in to the flight 24 hours ahead and was notified that my flight was rescheduled from 7 pm to 10 am that morning. Despite totally unhelpful customer service (out of India) who were unwilling to try to do anything was assured that a manager would call me back (never happened). I had to drive thru the night to make the flight at 10 am. Never attended the original meeting I flew out for and I am sitting now in Denver waiting for my connecting flight.

Worst experience ever. Flight was delayed, no one from the airlines ever came to the counter and provide information, no manager available for answer. The crew had no info. This airline is worse than Spirit Airlines and I thought they couldn't get worse than Spirit Airlines. This is your last warning. Do not fly Frontier Airline.

EXTREMELY UPSET!!! I made reservations for my kids and myself to go to Florida for spring break and my sister's funeral. Frontier Airlines (a very crappy airline to begin with) canceled our reservations without notifying me, claiming my card was declined. According to American Express, I was charged and payment went through. **. I spoke to 4 supervisors and they were so rude and unwilling to help or fix it. Wouldn't find me another flight nor take responsibility for their system being down. Told me to make a reservation on another, more expensive flight leaving Monday morning. I paid $700 for those flights. Now, I gotta pay $2000. I think not.

This airline is awful in every way possible, I can not even put into words how horrible my experience was. Please seek another airline if possible is the best advice I can give anyone. There is not one kind word I can say about this airline or the people that work for it so I will just leave it there, and hope that you either had a better experience or this steered you in the direction of another airline... just terrible all around terrible.

So, I am sitting here in the Palm Beach International Airport on a Wednesday night for a 540pm flight to Denver. I arrived at 415p. The first delay was 917p... Now it is 1116 pm. Mind you, they don't tell you why it is delayed. Finally I called customer service, it's a mechanical problem. They hold you hostage as if the flight is really going to happen, and might leave earlier than scheduled... It isn't! If the flight is cancelled the next one isn't until Saturday at 540p. I need to be in Denver for a meeting tomorrow morning. Something told me it to take this cut-rate airline that nickel and dimes you for a piece of toilet paper! The customer service rep wasn't US based and could only tell me the time, that I had already received via text message. The flight gets later and later. I could have gone home and had a good nap! I've already been waiting 4 hours at this point. Lessons learned, don't take Frontier, the savings isn't worth it!

3/31/2017 flight was canceled, the weather conditions flying out of LaGuardia to Atlanta. There was no weather conditions. It was raining but not bad at all. 5 min before leaving they canceled. There was no backup or rebooking are no later flight for us. I've been calling their hotline for over three day to see if I can get any help but the lady couldn't understand and telling me about different flights. Omg horrible horrible. All another airline company was working.

This airline is the worst airline EVER! I got to the Dallas International airport to check in for my flight to Denver, Colorado and the ticketing lady here named Trina told me that I couldn't check in for my flight because Frontier airlines had overbooked the flight (that I had paid for a week ago) and that the only way I could get on the flight was to pay an EXTRA $45 for a seat. My co-worker was traveling with me bought her ticket a day after I did and she checked in one person before me and got on the flight. Yup, you read that right. They were making ME pay for a seat in a flight that I had already paid for a week in advanced AND that THEY overbooked. I have an 18 month old daughter with cerebral palsy and special needs that was admitted into the emergency room just 2 hours before the flight that I had to get home to, plus a newborn.

I've flown round trip from Indianapolis to Orlando on Frontier 3 times now - twice by myself and once with my family of 4. As long as you read the website in advance and understand what they do and do not charge for, it is fine. I flew my whole family of 4 and checked 2 bags in advance and flew for less than $500 round trip for spring break. Weigh your bags to make sure they don't go over the limit. Read the website to understand the difference between a carry-on and a personal item. Measure the dimension of your bags if you are not sure what counts.

We arrived to the airport on time for our early morning flight and then proceeded to slowly make our way through the crowd along with a large group of other people trying to get on their flight. After 40 minutes of waiting in line, we FINALLY made it to the check-in desk 36 minutes before our flight and were told they could no longer check us in and their system would not allow them to do so. Needless to say, they only had 3 people working despite a large volume of people in line, while numerous check-in stations stood empty because they are either understaffed or are too cheap to have appropriate staff on hand to check-in customers.

You get what you pay for. We took this airline because of how affordable it was but quickly found out why it's cheap. To start out... to check bags it's $40 per bag. All purchases on board are strictly credit/debit & the selection sucks, so bring snacks. If you don't care about quality then this is the airline for you. Walking through the plane, we seen no difference between first class & economy. The flight attendants seemed short with the passengers as well. Our flight going back to NY was delayed 3 hours & the airline offered nothing for the delay. We felt like we were sitting in cushioned lawn chairs on both flights. Also no WiFi, I hope you don't mind the caveman experience. Trust me, suck it up & spend the extra money on a known airline because this airline was truly horrible.

THIS IS BY FAR THE WORST AIRLINE! Corporate was absolutely NO HELP!!! For starters, we arrived at 3:30 pm to check in our bags - flight boarding started at 4:15 pm. Our bag was 2 lbs overweight, so we were told to either pay $75 or take a few things out of our bag. We got it to be exactly 50 lbs & were then told WE WERE TOO LATE!? They claim their systems shut down & there was nothing they could do. We asked if they could put our bags on the next flight to Ohio so we could catch the plane as we both had to work the next day, our 4 year old daughter was expecting us home & coming from Vegas, we didn't have any money left to pay the rebooking fee. They stated we couldn't be separated from our bags & the only option would be to pay the rebooking fee & book the next flight. THE FLIGHT WASN'T UNTIL 5:25 pm THE NEXT DAY!

They told us they cancelled our flight we had to rebook. We rebooked, only to find they went ahead and flew our original flight without notifying us. The time before that we were on a vacation and they called to tell us our flight was leaving 14 hrs earlier than scheduled. Then they lost our bags. In other words on 2 separate occasions they have cost us hotel cancellations and offered no reimbursements.

My wife and me paid for two carrying luggage $80.00 and for a regular luggage $45.00. Seats are so narrow that is very uncomfortable to rest. Please, when looks for cheaps flights check about luggages charges that will be add to your savings. Both way to go and return.

I had booked a round trip from Philly to Tampa, Thursday - Saturday. I had a big commitment Sunday and absolutely had to return on Saturday. Frontier Airlines emailed 2 weeks after my trip was booked to change my departure time from Philly by 15 minutes. Now earlier than originally booked, my return flight was not impacted. 4 days later, I received a second notification about the 15 minute change, still not impacting my return flight. 4 days after my second notification, a third notification was then emailed, again informing me of the 15 minute departure change, no mention of a return flight change.

I booked a last minute trip to Las Vegas through Cheaptickets. The price seemed too good to be true... and it was. Frontier charged $40 to check a bag, and it would have been $45 for a carry-on. Since there were two of us in my party, it was an extra $80 each way, $160 total. Had we known this ahead of time, we would have packed accordingly and checked only one large suitcase rather than having each of us take a small carry-on bag to reduce the fees. This was not a pleasant surprise to receive at the airport. We were on a budget, and losing $160 for nothing meant that we had to see one fewer show in Vegas than we'd planned on. It was upsetting.

Booked a trip to San Diego from Denver 90 days in advance. Entire ticket cost $149. Opted not to purchase travel insurance (the works) as this "coverage" was $59 each way (almost the cost of my entire ticket). I needed to change my flight and this was going to cost $99 for the date change, $70 in additional taxes and fees, plus $50 in difference in airfare. So, 72 days in advance, my $149 ticket would now be $368.

This was my first time flying with Frontier and the first time I had ever done the online check in. I purchased a seat so my two sons and I we could sit together. Then I checked my bags and then website asked if you have a carry-on. Well we each had a carry on so I purchased three carry-ons at I believe $30 a piece. Well when we got to the gate to board the plane the agent said each passenger could have one personal item and the carry-on would be stored in the overhead compartment. So I said to the agent that I thought we had carry-ons and had paid for them and she said no. Backpack are personal items which are free. I asked her what I could do to get it refunded. She said I would have to call Frontier, so she gave me the number and I asked if she could give us some kind of confirmation or proof that I had personal items she said there was nothing she could do.

I booked my reservation online and had no issues. The seats were awful, very uncomfortable but the service was excellent. My only not so happy was the bag prices. Yes Frontier has low airline fees but the bag checking makes up for it. I could have flown Southwest and got free bag checks and paid the same price I paid Frontier for the flight and bag checks, so buyer beware, and their bag fees are different depending on the time of the year you are traveling. Proceed with caution. I would consider Frontier again because of the ease of travel but will pay more attention to the pricing with and without the bag check costs. Seats are ok for two hour flights and under but a four hour plus flight would have killed my back.

Had to cancel 2 plane tickets for me and my daughter. Was charged 200 fee and 1000 was credited. Only to find out that you cannot book plane tickets more than 60 days out. Why? Only Lord knows. All the other airlines do. Called the 800 number just to be told that I have to wait closer to the date to be able to book a flight. Was only giving 90 days to book a flight or my credited $1000 will be lost. The rep told me to book a ticket to another destination. Really???? Wtf? From O'Hare to Fort Worth no direct flight. All other destinations all booked. Just an all around head it with this airline. I would recommend strongly to not fly with this airline. I am being robbed of 1200 from Frontier. Simple thief. Every single aspect of this company sucks. Looking into hiring a lawyer to sue to get my money back.

Horrible Experience! Horrible Customer Service. I purchased airline tickets for a very important event. They changed the times without even notifying me. When I called because I just so happened to recheck my itinerary, the supervisor was extremely rude (Ana). When I asked to transfer me to someone else, she left me on hold for an extremely long time. I am currently on hold for over an hour and still going. That is why I am using my time wisely to write this review. She basically told me too bad there was nothing they can do.

3/7/17: Scheduled to leave Denver at 9:05AM. At airport two hours ahead. Found out at 7:30 Flight delayed until 12:20! No explanation for delay. At 10:30 find out now delayed until 1:13PM. Customer service thought there was only one delay. Clueless!! Never again will I fly Frontier!!!! This airline should make vacuum cleaners cause they really suck!!!

We purchased two tickets. I cancelled both. When I checked a few days later because I only received one refund I found that the other ticket was not cancelled. Frontier is refusing to give me my money back.

When we booked my wife's seating on the plane it was in the front row to allow her to be transferred directly from her personal wheelchair onto the front row aisle seat that required minimum effort. The armrests on the front row seats do not fold back like the rest of the seats on the plane to allow her to slide over to the center or window seat. But there is room on the front row seats to allow the center and window seat passengers to pass by her to access the aisle. All the other seats on the plane there is no room for passengers to access the aisle from these two seat locations.

I purchased a ticket and received a confirmation number. Checked in for my flight and they give me the wrong ticket with someone else's name. Go to the counter to get it corrected and they can't find me under my name or confirmation number. Called 800 number to find out what was going on and they cancelled my reservation two days later because I was too late for the promo price they quoted. Customer service rep stated they called me but I don't have any record of a call received or voice mail. Email was not sent as a second follow up. AND... they sent my luggage to my destination without me!!! This airline is pathetic!!!

We were booked on a flight from San Diego to Denver and decided to take advantage of a voucher being offered due to the flight being overbooked. Within the week we booked our new flight and submitted the voucher for refund. I am now told that there are no refunds. They lied to us and took advantage of our good nature. We followed the verbal guidelines of the ticket agents, paid full price for another trip and now the airline will not reimburse their promised $100 for each passenger. Not only will they do anything to deceive, now their only response is "auto reply." I will now join the ranks of the loyal customers that WILL NEVER FLY FRONTIER AGAIN.

Booked a flight on justfly.Com who changed my booking to this airline from another airline and the dates! When I got my confirmation email I called right away and the booking company said I had to call Frontier directly. When I did they charged me an additional $199 and told me that we have to pay more money to bring baggage! Never ever will I book with this company on purpose!! What a rip-off!!!

I have had a number of fine trips on Frontier. I know they are going to nickel and dime you, but that just goes with a low-cost airline. Well I guess it finally caught up to me. Having booked a trip with a great price a few months prior, I decided to prepay the checked bag fee. You can prepay for a checked bag no less than 24 hours before your flight is scheduled to depart for the best rate. Well not thinking, I prepaid when I made the reservation. I would never do that again, but then I most likely will never fly these clowns again. Because of the passing of a very close friend, I cannot take the trip. I was not looking for the reimbursement of the fare or even the cost of the seat, just the $60 of the baggage fee. All I got was "Sorry, you paid and we get to keep it..." Well my answer to that is... NEVER AGAIN WILL I TRAVEL ON FRONTIER.

The treatment I received at the hands of a Frontier Airlines' employee was not only in complete violation of Frontier Airlines company policies, but also violated the American with Disabilities Act and the Air Carrier Access Act. The facts of the situation: I am a fifty-eight year old retired professor with multiple sclerosis and leukemia. I traveled to Memphis on Frontier and I had a very pleasant travel experience. The return trip was a nightmare. On the first segment of my flight home I began to feel very unwell, and knew that my legs would not work well enough to get me to my connecting flight, so approximately one hour before we landed, I asked a flight attendant if it would be possible to request a wheelchair escort. She said, "No problem."

We (my family and I) left our hotel at 7 in the morning thinking that our flight would be at 915am, but come to broken machines that hardly left. Get our boarding passes and 2 delays that added up longer than our actual flight from Orlando to Pittsburgh. Disappointed.

So where do I start... After the past 8 hrs and finally beginning to get over the utter disappointment of what should've been a joyous reunion between myself and my boyfriend after 4 months of being apart. I thought it would be a great idea to take a quick trip away, and being that it would be a 4-day trip, I didn't want to pay too much. I always try to find deals where I can but little did I know, this would cost me so much more in the way of time I took from work, the money I spent for other arrangements and my sanity, I feel like this experience has left me drained both physically and emotionally.

Booked a flight. Received no reservation confirmation on the flight. Money was taken from my bank account. Tried Many, Many time to get thru to customer service. When I did reach a real person to see about adjusting my flight I found that the person was in Manila Philippines, but claimed they were with Frontier Airlines. Was given no help, only that no change could be made. This American company will lose my respect and business for being Very Un-American. Beware! They keep your money. American customer service should be handled in the US!

We arrived at the airport at 4 AM for a 6 AM flight to Orlando (which at 3:30 AM they advised was still on time). Upon arrival they advised it was delayed to 12. Then 2. Then 3. Then. 5. Then 7. They had a flight scheduled for 5 PM to Orlando and actually let those people board a plane at 6 and left us sitting there. No customer service. No one spoke to us or helped us. I travel a lot and this is by far the worst airline ever. Customer service is non existent. Stay away! Even if it means paying a little more. Trust me it's worth it! After sitting here all day and now unable to make other arrangements they will probably cancel our flight. Worst experience with an airline ever!!!

I flew Frontier on 12/26/16 from CVG to PHX whereupon they lost my giant red north face duffel full of clothes and assorted sundries. Over the next 30 days I tried in vain to contact them with regards to my luggage. When a call did get through the mailboxes were full, one phone call had me on hold for 52 minutes. After 40 days I received an email for lost luggage, I sent forms and receipts in. On THE DAY they received my claim forms and receipts I was contacted by Allegiant airlines saying that an "unknown" agent from Spirit airlines had dropped off my luggage to their office in Florida "without an explanation".

ATTENTION PEOPLE: NEVER FLY FRONTIER AIRLINES. FRONTIER AIRLINES - YOU HAVE NO MORE EXCUSES Flight delay for Frontier Flight 919 2/10/2017. Please Google Frontier Airlines Review for the Nightmare Stories and avoid you and your loved ones flying this nightmare of incompetence. There were parents with toddlers at this airport for 12 hours, one 3-year-old boy is an insulin dependent child who needed to have his insulin refrigerated!! Shame on you Frontier Airlines, this is the third flight I have taken with you that has had delays of 2 hours plus due to your incompetence in scheduling your flight crew!!

Flight itself was smooth. Pros: smooth take offs, landings, and air travel. Low prices, often can find discounts. Made for smaller people, less leg rooms. Seats are comfortable. Seemed very clean. Friendly attendants. Text alerts when flights are delayed. Cons: morning flights often delayed 1-2 hours (but get there early regardless; if they say 2 hrs and end up being earlier they will not alert you. We got there 30 mins before the new departure time; if walked through the door even a minute later we would have missed our flight).

Same as most of the complaints about Frontier, being in a wheelchair waiting to get to the plane and did not make flight due to employees not being around when every other airlines with wheelchair assistants actually stand at the wheelchair section to help their passengers but Frontier Airline employees for that service hangs in the airport. I missed my plane waiting for help with my wheelchair. Very unprofessional and was told my ticket was not any good, wanted more money for rotten service and put me out of the wheelchair stating since I am not a Frontier customer I cannot use the wheelchair. I had to walk through the airport. Frontier Airlines only cares about money not patrons. Very bad and unprofessional service and business.

I was traveling with my father who is severally physically disabled. There was no wheelchair prepared for us (I basically just found one and sat him in it) and then when it came to board, no one assisted us. The gate checker called groups randomly, as I raced to get to the door, pushing my father in a wheelchair frantically. She then stood there with a blank look on her face. I asked her why she didn't call for people with disabilities and kept repeating that I didn't tell her that I needed help. Is this not information on the ticket, and in the computer? Do you not call out first for people with small children and disabilities? This girl was almost borderline brain dead, and for the sake of my father, I did not start yelling which is what I wanted to do.

We found a Frontier Airline special for round trip tickets to West Palm Beach Florida from Chicago for $79 round trip. We booked a family trip, and then I started reading reviews about Frontier and I was scared. On the other hand, this also made me very prepared for the trip. Here are my suggestions to avoid problems. Get to the airport early. We arrived (large family of 7) 2 hours early. I'm glad we did because I read that if you get there too late, you won't be able to board.

Booked a flight to SLC on 12/31/2016. When trying to check in I discovered an additional 120 costs for 1 bag and 1 carry on. Arrived at the airport and checked in, was not told my flight out was already running late. Received no notice from anyone or on my phone but was told by a worker that the flight was delayed 2 1/2 hours. Sat in the gate area for another 3 hours and slowly throughout that time the flight delay increased, there were no announcements, nothing. Everyone was just expected to know. The attendant was changing various reservations for connecting flights.

Flight was delayed for negligence of mechanic to complete the job the day prior. Call in center gives wrong information about cost of seating. You pay for EVERYTHING which makes your low cost ticket cost more than other airlines. Flight was delayed due to lack of fueling the plane and finding someone who could do it. I will NEVER fly Frontier again.

I recently decided to take a short ski trip to CO; something I hadn't done in 22 years. I purchased lift tickets in advance for the first vacation for myself in 10 years. I decided to fly as economically as possible. Knowing now what I didn't know then I would have gladly paid $300 for a different airline. I shouldn't say that I never got a chance to truly review Frontier. Like so many other passengers I too had the misfortune of dealing with Linda. I hope the owners of Frontier absorb that last line without glossing over it. You have a single employee in KC that has a personal consumer rating that comes at the cost to your bottom line. The hardest customer to get is the one you already lost.

I spent over an hour trying to add a checked luggage for $60! Their website was not working, so I called them on the phone. The representative put my credit card through manually and voila it worked! I asked to speak with a supervisor and he was rude and did not even apologize. He told me to go write a review on their website. I think that they should have compensated me for my wasted time.

I am writing to voice my extreme disappointment with Frontier Airlines and its check-in policies, along with its overall service. Not only did I waste money for a better seat (supposedly more room) on my first flight because there was limited room to place carry-on luggage (which I had to pay for, suggesting that perhaps I would at least have the appropriate space to reach my luggage if need be) and personal items, but I have never experienced such an unwillingness to accommodate a passenger who is only minutes late to checking in at the airport.

It's extremely rare that I feel the need to review something; I'm a very even keel personality and a frequent flier, but this one really rocked the boat. On December 22, 2016, my boyfriend and I were flying from Fort Lauderdale to Cincinnati. The morning of our flight, I was able to check-in with their app and flight status said on-time. We arrived at the airport 1.5 hours before departure. When we got to the terminal, we weren't sure that we were in the right place because, even though the signs outside said Frontier, there were no Frontier screens behind any of the check-in desks. There were, however, 3 signs conspicuously turned off. We wander that way, passing the departures board that say our flight is cancelled (WHAT? - online it was still listed as on-time). At the vacant desks, we met about 15 confused and stranded passengers, also looking for Frontier desks... personnel... overhead announcement... anything.

Frontier is by far the worst airline and among the worst companies that I ever dealt with. I purchased a ticket from Miami to NY lured by their low prices, which after all their fees turned out to be the same as the reputable airlines. That aside, upon my arrival to the airport on my return flight, they announced the flight was cancelled. The only solution was to book me on the next available flight ONE WEEK later (Christmas day). I ended up having to buy a new same-day, one-way ticket with another airline for $540 so I can get back on time, since they don't contract with other airlines to remediate customers when flights are cancelled. Upon my request, the Frontier ticket agent offered me a refund for the entire cost of the Frontier flight and the $40 bag check.

From the moment I contacted Frontier with a problem with my reservation, I felt like I was dealing with a flea market and the whole idea was to get more money from me. When it was all said and done, a small modification ending up costing me a whopping $180 more than the original tickets. I have never flown Frontier before and will NEVER do it again. I travel frequently and use Alaska most of the time. To those that say there isn't much difference in airlines, think again.

I found myself repeating the same info over and over again to different employees while trying to locate my lost luggage. They're playing games. I gave both home and cell numbers and they sent an email saying they didn't have a phone number. As far as l'm concerned my meds, address book and laptop power supply are gone. Live and learn. I shouldn't have put those in checked bag. I won't be flying Frontier again either. If they call me I'll say keep the bag and have a nice life. They're flat out lying about not having my contact info.

I was flying alone on Nov 20, 2016 from Las Vegas to Milwaukee. I was sitting about 4 rows back by the window. After the flight landed and the attendant informed us we can unbuckle our seat belts and gather our things I grabbed my purse and belongings. I politely asked the couple "excuse me" and the guy stood up but the woman asked me, "Where do you think you're going". I responded "I do not have any luggage so I want to get off before it get too packed". She replied while shoving me into the window "You are not going anywhere. Sit down". I pushed her hand from my stomach and she begin reaching with her opposite hand to hit me, I grabbed her arms and restrained her from hitting me while yelling for help because I felt her and her husband was attempting to kidnap me considering I was alone (5ft 120lbs) and she refused me to leave physically and verbally.

Our experience flying with Frontier was horrible! They messed our bags up coming back on a return flight. It took us over a half hour to find someone to help us file a claim for our lost baggage. Miami we had to stand in line over 100 people to check our bags. Only one worker with Frontier and they were rude when we got up there. Called customer service today for a refund for luggage and a girl that says she normally doesn't even work in that department said they were not responsible! I am upset and will tell others NEVER to fly Frontier! Cheap flights but not worth it! HORRIBLE customer service!

My experience with Frontier has been by far the worst experience. I'm not familiar with Vegas airport. I arrived to check in for my flight an hour early, 5 am, only to find out I had to take a shuttle over to Frontier. There were no signs pointing out their location so by the time I figured it out I had 30 min to get to the door. The lady at the desk wouldn't even listen to me. She said "It's too late. Door closed." Absolutely not. I had to pay a extra 375.00 to re-book a flight for my daughter and I. Next flight left at 6 pm arrival to SLC 10:50 pm. Flight was delayed. Didn't get home till 1 am. Do you think they paid for their delay? Customer service horrible, very disrespectful. Instead of trying to diffuse the situation and show sympathy she was rude. I'll never use this airline again!!

This is by far the worst airline I have ever experience and I have flown many cheap airlines like Air Asia. I tried to change my flight to the next day and they charged me an extra $300. Not only did they direct me to an online website in which I had to pay more money to change the flight but my full round trip flights that were scheduled were erased and I could not get back to Denver. They basically accused me of messing up myself, offered zero service, help or customer service, and then left us stranded at the airport with no care. I will never fly Frontier again as they offer not only the worst customer service of any airline but any company I have ever dealt with. This is the epitome of a terrible experience.

My Husband and I departed Denver Colorado on January 21, 2017 around 12:30 am. Our flight was originally suppose to take off at 11:55 am but was delayed about 1/2 hour (not a big deal). When we boarded the flight, I found the flight attendants very rude. You can tell they don't like to answer any questions a passenger may have. I asked one of them something simple like "is this flight booked" and she just looked at me like I was stupid or had 3 heads! Shortly into the flight there was a tremendous amount of turbulence. Again, very normal for a flight. It continued throughout the flight. And the trip from Colorado to Orlando is not a short plane ride. So for someone who already is apprehensive when it comes to flying, all the turbulence did not make it easy. You can hear everyone talking and how scared they were.

Pay for each bag, carry on is $45. I scammed them on the return trip and did not pay for my carry on! Awful uncomfortable seats, feels like you're suffocating in there. Dying of thirst, be prepared to pay $3.99 for a tiny cup of generic water they pour out of a bottle. I'd walk on my tongue through the desert before buying water from them. The whole experience was awful. I could have flown SouthWest for way less after all Frontier's scamming fees. Save yourself the hassle and book with a reputable airline! Never will I fly Frontier again. The plane also felt so unsafe!

I have flown many times, this being the first time with Frontier. I went on a short trip to Tampa from Chicago for a business meeting and for my grandfather's 75th birthday. On this weekend trip the airlines lost my bag, gave me phone numbers to contact people that did not work, gave me three different emails to send my information, too, about how I would be reimbursed for the clothes that I had to buy for the weekend, and when I got my bag back after returning to Chicago my straps on my bag were all broken.

Was at the airport 13 hours today. 5 delays for Frontier Airlines flight from Tampa to Las Vegas. I get that delays happen but they totally lied to our faces. They told us there was a replacement aircraft coming into Tampa to take us to our destination. It did not arrive. No explanation. When the second gate crew shift came on duty, I asked where is the replacement aircraft to take us to Las Vegas? She said there never was one. I will never fly Frontier Airlines ever again. So many unhappy passengers. I rebooked for tomorrow, but on a different airline.

My parents were at the airport for their trip to Mexico. The flight was supposed to leave at 6:45am according to their original confirmation, as well as the phone reminder my mom had received the morning of. They stepped up to the counter at 5:50am and the attendant claimed that you are required to be checked in at least 45 minutes before your flight and they had missed it. My mom replied back that the flight does not leave until 6:45 and that is more than 45 minutes. The attendant goes on to tell her that the flight is actually leaving at 6:25 am. The confirmation that my parents had received had the wrong flight times, flights numbers, everything. She said to call a number that she provided and they would change their tickets. After calling and paying $200 in change fees, they are not able to get out more than 2 days later. Leave it to Frontier to ruin vacations! We will never be using them again.

My wife and I fly 1-2 times a year. The last 3 times we have flown Frontier, round trip from Cleveland to Orlando, have been good. All 3 round trip flights were either early or on time. Crew was courteous and helpful. I will say the seats are not comfortable on planes, and if I was flying on a much longer flight, I would be on a higher priced airline. We were skeptical of flying on a budget priced airline because of past experiences. But we are, overall, happy with our experience with Frontier.

I arrived at the airport at 7:01 am for my 7:30 am flight. I already checked in and had boarding pass. Arrived at gate at 7:15. Plane in place, walkway connected. Was told by clerk that I was not permitted to board because I didn't arrive 45 mins prior to flight. They were happy to charge me $99 rebooking fee, which I did. I called their customer service line and asked what their travel policies and again was told that passengers have to arrive 45 min prior to flight or they are not permitted to board. My ticket mentions nothing about not being able to board. This is how they can offer cheap flights, a good portion of the passengers are not permitted to board. They pay the $99 rebooking fee (if rebooked flight cost more you have to pay the difference plus $99).

I purchased one way ticket from Frontier Airlines almost 10 days before the flight. The ticket was for my mother who wanted to go and visit family and friends in San Francisco, CA & leaving from O'Hare Chicago. The flight was for December 22 2016. Three days before Christmas. The day of the flight I receive an email. Says the flight was cancelled and that I needed to call back their customer service. I called on my lunch time at work. I was on hold for 45 minutes - no joke no exaggeration - just to be told that the next available flight will be December 26 and I was upset because this was suppose to be my MOM's gift for Christmas and thanks to Frontier for ruining it.

You get what you pay for. No Wi-Fi on the plane. It seems as if my seat didn't recline, however, all of the employees were excellent. One stewardess, Katie was fantastic on my flight from Chicago to San Fran. We were delayed 3 hours due to a mechanical issue and we got on a new plane. After landing I go to check my email and Frontier gives me a 50 dollar voucher for the inconvenience of the delay. Great recovery. :)

I flew into Vegas from Milwaukee for a birthday party. I had a five hour layover in Denver. Started to head out. Had to turn around cause there was something wrong with the air conditioning system so that took an addition 1:30min... I get to Vegas and I had NO LUGGAGE!!! I was told that my luggage "missed the flight". I didn't understand how/why didn't my luggage travel with me. So I'm extremely pissed cause EVERYTHING I needed in Vegas was in that luggage. They called me the next day to tell me my luggage was there at 8:30am. I asked them to deliver it to me. They said they could but it wouldn't be until 1 or 2 o'clock which I refused to wait that long so I told her I'll be there to get it.

I booked a flight with Frontier in January 2016. The following day, I called to cancel the flight because of a scheduling conflict. That call was not recorded, though I have phone records indicating that I indeed phoned Frontier Airlines and spoke with an agent for several minutes. In that conversation, I was told my flight could not be cancelled. A week later, after reading all of the website information, I phoned again to press for a refund. At that time, I was told that "had I called within 24 hours", I could have received a refund, but that this was not the case a week later. So, I explained that I HAD called, was put through to a supervisor, and explained what had transpired. The resolution was that I received a credit instead of refund, which I was happy to take as flying Frontier Airlines again in the future was not undesirable. I was informed of no expiration date for these miles in that phone call.

You ready to hear this unbelievable tale of a horrible flight experience? Well, here ya go. My two younger sisters and I (I'm 21) were flying out to San Antonio, Texas to see our grandparents. My grandpa bought the tickets, and I was really excited to see him. Okay, day of our flight, I'm telling everyone we have to leave early, by like, three hours (Our flight was at 1 pm, I wanted to leave at 10 am). They all didn't believe me when I said we had to leave early, so we didn't. This much responsibility I will take. It's not completely their fault.

We flew to Greensboro on Jan 3rd 2017. A direct nonstop flight. When we arrived about 3 hours late, was just happy to be out of the plane only to find out one of our bags didn't make it along with about 15 other passengers luggage. Filed for lost luggage, was notified the next day. They found it in Connecticut (Unsure how it got there on a nonstop flight). And it would take a couple of days to get the bag to me. I was leaving to return home on same day they thought it would arrive in Greensboro NC. So I told them just return it to my home. They did this at 11:30 pm knocking on the door and scaring my elderly mother to death (Not sure why they had to bring it in the middle of the night). Now as for my other piece of luggage that did make it to Greensboro the strap was ripped off and the carrying handle was torn off as well.

On return flight from Las Vegas to Pittsburgh PA. Paid for bundle and had check in bag that was over limit by a few lbs. Was asked to remove items to carry on. I had one Christmas present that was more than enough weight to lower and make it easy. The present was wrapped and was a molded tool case with a selection of hand tools. At TSA I was told had some drill bits that were contraband and I went back to check in and ask to now check my small bag or put tool case into first bag. No problem, just PAY additional $45 charge. Not happy.

Horrible cust service. Paid extra for more leg room only to have someone sit next to me who obviously needed more than one seat. Boarding and unboarding was so confusing I'd hate to have an emergency with this airline. I'll never fly Frontier again, the minor savings is not worth my safety and comfort.

This is the worst airline I have ever encountered. Had to emergency land in CLT due to "smoke in cockpit". Was promised reimbursement of up to $600 for ticket ($565). I had to purchase to get to PHL. Still fighting for my money. Only flew them three times and all 3 times there is a major problem. Do not Fly this unsafe airline. Customer service is a joke.

I am flying out of Columbus Ohio today. I am a very experienced flyer and typically time my arrival at the airport to wait as little as possible. My flight today departed at 7:30 am. I arrive at the ticket counter at about 6:40 am. I have to wait while two employees help a customer, and then briefly talk between themselves. When I finally get to the desk I am told I am past cutoff by three minutes and cannot fly even though I was there before their 45 minute cutoff, but had to wait. Then I'm told I can fly out of Cleveland later today but I have to go online myself to make the changes. They can't make those changes at the ticket counter. At the TICKET COUNTER.

I have flown with plenty of airlines and they all have some flaws but Frontier is the absolute worst. They're always delayed, half the time the seats aren't comfortable nor do they move, lean back. I didn't have a tray to put my drink or food on. I booked my ticket 2 weeks in advance, paid 300$ for the ticket. I figured the seats wouldn't be so bad but of course if you don't pay extra money you get straight **. I will NEVER, EVER fly frontier again. Customer service is horrible and so are the accommodations you get. You suck frontier!!! Worst airline ever. Now I've been sitting here for over an hour since we have landed and we still can't get off the plane.

We were at airport from 9:30 am to 3:30 am. On plane for almost an hour, delayed flight then cancelled. No one spoke to passengers. Only when we were told to get off plane for about another hour or so with time taken off work and prepaid tickets to event in Philadelphia which we lost out on $150.00. No compensation at all, no food voucher, nothing at all but attitudes from Frontier workers. Hurt, disappointed. Can't believe this was okay for Frontier to do to passengers with family waiting in Philly. So sad that frontier does not value customers!!!

On 12/29/16 (flight 1335) my family and I flew from PBI to ORD. The Frontier check-in attendant, JC, hastily handed me all my family's credentials and dropped my husband's driver's license under the luggage scale. He was wearing very long fake fingernails and fumbled our paperwork several times before losing the license. JC advised us that this wasn't a scale that could be lifted and underneath it was a "driver's license graveyard!" He then advised that we should hurry to TSA because the flight was leaving early. He did not seem to care at all and it was very disappointing.

First flight to Trenton, delayed due to needed an emergency board replaced. Shuffling baggage from one to another bag...has to be exact 50 LBS. Flight from Punta Gorda (three prior flights CANCELLED). New flight delayed over 4 hours due to something leaking out of the plane. FOOD waffle DISGUSTING.

Like most people, I don't appreciate having to pay $40 each way for a single carry-on bag. While I initially thought I had found a good deal, that bumped the price way above the competitor airlines. Also, if you make any seat selection at all, you have to lay extra (even a middle seat). If you've come to expect a complimentary drink...that's not going to happen on a Frontier flight either. Beyond that, the seats were uncomfortable, even by airline standards. I left late on the first flight and arrived late on the second. I genuinely can't think of a single nice thing to say about the experience. I did try calling when I has baggage issues and was put on hold for 25 minutes before I gave up.

Absolutely the worst most unprofessional service. I had a flight going from Orlando to Philly. I was not charged a baggage fee. However after already running late because of rental car company not having a shuttle driver available for 20 min. I have the check in lady tell me my bag is not paid for and proceeded to close the gate door and tells me now you missed your flight. Tells me the next flight is full and the next flight available is tomorrow at 5pm!!! So I call customer service to complain. I'm on hold for 10 to be given the runaround and asks if there's any else she can do. I tell her, "Get me on a flight to Orlando." She responded with, "Ok, thank you, sir. Have a great day." ARE YOU KIDDING ME!!! I WILL NEVER FLY FRONTIER AGAIN!!

I have a vacation planned to Las Vegas on Jan. 8. Two relatives from our party contracted the flu. I called Frontier to substitute the passengers and I was told by their customer service rep that the substitutions were going to cost me approximately $550, the difference in airfare at Jan. 6 rate (I booked the vacation in Nov. 2016.) plus the substitution fee of $75 per person. I asked to speak to a supervisor, Sheila. (It turns out that when you call the Utah phone number, you are connected to the Philippines.)

When you go to online check in, you will be charged for seat selections, 16-24 per seat and 40 per carry on. So for me, cost me another 250 bucks when I checked in online. Feel scammed as this did not factor in when I was checking airline prices through Expedia.

In short: what was 'supposed' to be a $100 flight quickly turned into a $460 flight WITHOUT US KNOWING. DO NOT. I didn't listen to the reviews and booked a flight from Orlando to San Francisco. I was checking my flights the week before and realized that Frontier somehow managed to book the wrong date. Maybe that was my fault for not paying close enough attention to their extremely poorly designed site (dark UI central), but when we called to switch the flight to the correct date, we were charged in full for a new flight, even after purchasing travel insurance. Here's where it gets good... The customer service agent failed to tell us about the NONREFUNDABLE new flight, along with the $100 extra charge for the switch. Never ever use Frontier. I'd rather walk to San Francisco dragging my 50 lb. suitcase than give this airline my money. And I haven't even been on my flight yet.

I had to fly home from FL to NJ on a emergency. Never before by myself. Large leather seats. Comfortable ride. The best part was landing in Wilmington, DE for someone to pick me up. They no longer fly out of DE. Hate to fly out of Philadelphia.

Do not fly Frontier. That simple. It may look like you get a low-cost fare, but by the time you get to your destination, you will have been fleeced by Frontier Air's deceptive policies. You get ZERO free bags, and each bag is $60. There are no free seats! That is right, you would "think" that if you bought a ticket, that would include a seat, but NO. In addition to your fare, you have to PAY EXTRA for a seat. Every seat cost more. If you need a drink of water on the trip, get out your wallet and PAY for water. Of course if you would like a bag of chips to go with your $5 water, (you get a total of three chips in the bag) that will cost you $5.

My flight to Bismarck ND on Christmas to see my family was cancelled. Not a big deal. Weather happens. Not sure why they didn't cancel flights earlier in the day, like United did, as spending 4 hours at the airport on Christmas isn't my idea of a jolly holiday, but I'm not unreasonable. Ten minutes before boarding I'm informed my flight is cancelled. 5 minutes later while in line to see when I could fly out next, I get the email. I can't leave for two days and they will not move my return flight without additional cost. So I figure, just get the refund. Two days just doesn't seem worth my $330. I'm told I'll be refund my ticket cost within 7-10 days. Ok, no big, just some time spent with other discouraged families that don't get to reach their destination either.

I attempted to fly on Frontier from Atlanta to Orlando just before Christmas. Frontier cancelled the flight, allegedly due to weather, two days before the flight date. They never texted, emailed, or called me to tell me that. In fact, the morning of the flight I was able to check in online to a flight that by then didn't even exist. Upon arrival at the gate, the gate agent laughed at me and then threatened to leave me standing there with no effort to help find another flight. I ended up buying the last ticket on the last flight out for the night on Delta. Frontier has permanently lost my business, and I can't warn prospective customers enough --boycott Frontier. They need to be out of business.

My first time flying with Frontier Airlines and I will never, ever fly with them again. Frontier Airlines especially in Denver Colorado has the worst customer service representatives and representation I've ever experienced in my life. Even the supervisor Aida is unprofessional. Customer service reps in Denver Colorado are very rude, not friendly, and disrespectful. Customer service rep snatched my ticket for boarding and told me I was going to miss my flight and made sure I did as she gave my seat to a standby passenger.

Let me tell you a story about my fiance and mine's experience with Frontier airlines. First let me explain that my fiance is an active duty marine and he received leave for Xmas. He was flying from LAX to DIA to come home. His flight was delayed 9 and half hours for him to even come home. All other Denver bound flights from LAX were leaving at the correct times. A flight that was supposed to land at 2230 Saturday 12/17/16 instead landed at 0830 Sunday 12/18/16. But wait it gets better. Today (01/02/2017) my fiance flew back to base. The ticket counter reps supposed to be helping the lines move faster were rude and very nasty with us and other customers around us. However the cherry on top is that his one checked bag was lost. I have now been on hold for 3 hours trying to find where my fiance's bag is. I have not gotten to speak to a single person but I am absolutely disgusted at how Frontier treats its "guests".

My family flew Frontier from Orlando to Denver on December 18, 2016. I am wheelchair bound and need an aisle chair to board the plane. When we arrived at the gate there was a long line due to the flight to Colorado Springs being cancelled. Our flight started boarding and I still didn't get any help from the counter. My husband finally carried me aboard. Our flight sat on the runway in Orlando for over an hour while the airline waited for additional passengers??? Finally we flew 3.5 hours to Denver only to be told we had to wait on the runway. We waited over 3 hours. After nearly 9 hours with no way to use the restroom I developed dysreflexia a deadly condition that quads get. My family alerted the steward and a nurse took my bp which was dangerously high. My husband threatened to call 911. Finally the emergency prompted the airline to move a plane so I could get medical help. The emt's arrived and had to carry me off the plane.

I will never fly Frontier Airline again. Worst airline ever. The fees they charge are horrible, they are ripping people. The flight cost is not much but by the time you pay all their fees you should just fly a better airline like Delta or Southwest. Frontier Airlines you suck and I hope you slowly continue to lose business. You're a rip off. They don't even offer complimentary drinks!!!

I was scheduled to fly from Charlotte, NC to Denver, CO on Flight F9200 at 6:45 a.m. in December 19th. I was heading home after a 10 day stay in South Carolina. I received an alert at 3:00 a.m. on the morning of the flight. I was instructed to contact their Customer Service to rebook my cancelled flight. I called immediately and sat on hold for one hour and forty-five minutes waiting to Customer Service. I had noticed that there was one open seat for the next morning's flight, but according to their customer service alert I was to contact Customer Service to reschedule. So, when I finally got to talk to a customer service representative, I was told repeatedly that the next seat available would be on Christmas Eve. After I requested to speak to a manager I was told the same script.

Do NOT fly this airline. We were at the self check-in for our flight to San Francisco. An agent of Frontier Airlines came up to us and told us two of our bags were oversized. We asked which ones as all of our family had the same size luggage designed to take as a carry-on. The agent went to the screen and then pressed (without our consent - which is illegal) a charge for two additional bags and hit enter. When we protested he just walked away. It reminds me of Wells Fargo - where agents of the company do illegal things to consumers for a payback. They will have a class action lawsuit on their hands if they continue to do these illegal things.

I was leaving from Las Vegas to Atlanta. Sat there for 4 hours didn't even know the flight was cancel. Everyone final found out because once another passenger stated, "Did you all know the flights cancel?" We all went to find out what was going on. They stated that it was unsafe due to weather. However other companies like Southwest could fly just not Frontier. They stated that their next flight out was 4 days later. I would never and I do not recommend anyone flying with them. By the way they give partial refund and they keep paid luggage money.

I used to love this airline but on a recent flight with my family from Denver to Dallas the airlines somehow 'lost my wife's and children's luggage'. Multiple attempts to retrieve or even locate the baggage have been thus far unsuccessful! If you have a choice whatsoever, DO NOT FLY FRONTIER!!! Ever!!! They need to go out of business. They don't care about the customer at all! Businesses like this one need to be held accountable for their behaviors.

These guys have got to be the worst airline I have ever had the opportunity to try flying. They not only cancelled my flight but around several hundred flights nationwide because they didn't schedule their people properly and because they had an internal strike going on at the same time. They will blame it on weather and flat-out lie to the customer. Their only recourse was to cancel the 200 dollar ticket. Thank god I was one of the smart few who went immediately to Southwest online ticket sales and managed to find a flight for $600. Should have flown them from the get go. Frontier is an absolute joke. DO NOT FLY THEM.:)

Flight was 4 plus hours delayed. (NO BAD WEATHER). However, we we're told to still show up at our gate at the scheduled flight time because Frontier was working on fixing the problem. Sat on the airplane for 30 plus minutes after finally being allowed to board the plane. Someone on the loud speaker apologized for the delay but Frontier wanted to be sure that all of the luggage made it on the plane so as soon as it was all on we would take off. Landed in Phoenix to find out that our luggage DID NOT make it. Filed a claim to have the bag delivered the next day, which I was told would happen.

This is worst customer service I have ever experienced. They have the worst attitude and talk so rudely as if you are flying for free. I am very dissatisfied with this customer service at the Las Vegas airport front desk from the person named JASON and I would not recommend flying with Frontier Airlines. The employees here are not at all at the same page with difference in opinions about their airline policy and needs to be well trained on how to be polite and courteous to their customers.

Canceled our flight 1/2 before we were to board. Had to book another airline, rent a car to drive 5 hours to another city and leave 8 hours later. Then for our return flight we went to check in 24 hours before departure to find out they had refunded our entire flight two days earlier by mistake and we now did not have flights back on Dec. 23 as planned for the 6 of us. Offered no help except to say we did get a refund - one that we did not ask for and they made an error in doing, so we now could not get home for Christmas.

We arrived to the airport an hour before a domestic fight. There was no wait at security and we arrived at the gate at least 30 minutes before they started boarding the plane. We were in zone 3 out of 4 zones but because of the size of our carry-on the gate agent asked us to wait before boarding the plane. Since we prepaid for assigned seats we didn't think much of it. When almost everyone else boarded we prepared to board when the gate agent said they oversold the flight and they only have one seat left. He offered 4X the cost of one of the tickets plus seats on the next day's flight. When we got back to the ticket counter to collect the offer, they refused to pay. They claimed that we were late and that's why we were bumped. Shameful!

DO NOT FLY FRONTIER. I drove 2.5 hours to the airport on December 18. Flight was delayed 4 hours due to "weather." After that they said the plane had landed, but the flight crew had timed out, so they were looking for a pilot; how can an airline not know when the crew would "time out" and plan accordingly with another crew? Long story short, the next flight would leave in the morning and they would give out hotel and meal vouchers. I paid $120 for a 7 hour hotel stay, and at the gate the Frontier employee said she could not give out vouchers and gave me a number to call. I called the number, multiple times because of hours on hold.

Have you ever read Frontier's customer service policy? That is the first part of the lie. We booked our flights in July from Denver to Las Vegas for Christmas. The price seemed right plus we wanted to have everything paid for before we left. Our flight was $176.00 for each person (3 passengers) plus $250.00 for the checked luggage. We found this out after we had booked our flight. To cancel the reservation it would cost $100.00 per each person and only be issued as a credit to use on a later flight - really?? Needless to say we kept our reservation - what a mistake.

I've flown Frontier 10+ times in the last year and a half. I love the great prices. I've flown to Vegas for $39, Orlando $45, Ft Myers for $59, Denver for $29... I now go on vacation all the time. That being said, I was one of the people with canceled flights out of Ft Myers December 19 & 20 2016. Two days in a row my flight was canceled. (I ended up flying back on Allegiant). Although I feel that the cancellation could have been handled in a better way, I am not going to stop flying Frontier. I have never had an issue before. They provide me with a flight for a great price. Yes I have to buy my own peanuts and If I check a bag it cost $25-30 dollars, but I cannot resist a weekend away for a cheap price. I hope they fix whatever problems going on because they have really changed my life in a great way.

Flying out of Denver to Houston on 12/17/16, a Saturday at 8:40 a.m. Checked the flight status upon leaving my Brother's house and it stated "on time". It has snowed probably 8 inches overnight, but being raised in Denver and visiting a lot of times in the snow, airlines rarely have an issue unless it is over a foot and then flights are just delayed. At the airport the check line was very long and someone mentioned a cancellation so I went to the board and saw that our flight had been cancelled. After an hour of standing in line we get to the line and Frontier states, "Sorry we can't get you out until Monday." Monday? I have to work on Monday. So I left the line in disgust to think about the situation.