Frontier Airlines Reviews

The website has a deal for 53.00 and we planned our flights based on that price. I went in and checked the flight price to make sure and sure enough it shows 53.00 so I hit book. At this point the flight price jumps to 294.00... What? Customer service says it is what it is and they can't help us. This is a terrible airline and I will never use them again. I will be telling this story of how my Christmas plans to see my family were ruined because of greedy, sleazy, bait & switch advertising put out by Frontier Airlines.

I just got off with customer service and spent over an hour on the phone filling out forms online, sending it back to be verified to fly with my ESA. They are requiring me to physically go to my therapist prior to every flight to get her signature on this form. Due to a last minute reservation for work I didn't have the ability to provide her signature, so my ESA was declined.

Our flight was cancelled due to "maintenance problems". So we had to rent a car and drive back 19 hours. Get home and filled out their return application online. Waited 6 weeks. Nothing. Called them. Got "It will be sent out soon to you." Waited another 3 weeks. Nothing. Called again. Long story short, have been calling for 4 weeks now, they tell me I was approved for the refunds 2 full months ago and to wait another 4-6 weeks. So now after waiting another 4-6 weeks... I called them after a full 2 months. They tell me they have no information that it was ever accepted and now want me to reapply with all the information again. Even though, I did to start with and I got their "Incident # ".

I have no complaints on my flying experience with Frontier and I think a canceled flight could happen to any airline. However, making you spend $1,600 (I had for passengers) on another flight because they canceled the flight you were supposed to be in and not sending a reimbursement check in a timely manner (or at all in my case) is appalling. Many phone calls later and nothing has happened. The first promise was 14 days, then the check got "lost" and "reissued" and I'm on week five of my second wait and haven't received it yet.

5 Months and No Reimbursement for Canceled Flight - I've been flying for about 8-15 times a year for the last 15 years and have never encountered a situation in which a flight is canceled but the airline reps keeps saying 4-6 weeks for reimbursement. I seriously can't believe that the DOT and Frontier management allows this type of deception to exist at this level. I didn't freak out when the flight was canceled because I felt like the company was legitimate but I won't be surprised if Frontier execs end up in jail sometime in the future. Frontier needs to be investigated immediately.

We will probably have to rethink flying Frontier with two of our small children on board. As I apologize to the attendant leaving the airplane about my two-and-a-half-year daughter crying, she told me pretty rudely that I would need to be concerned about the other passengers. Just the way it was said in front of the other passengers it look very much that we were unwelcome on the flight. The other attendant ** gentleman, as I was holding my daughter in my lap, told me that she would need to be seated in her seat and the seat belt should be put on, because she paid for the ticket or there would be an alternative plan, which sounded very threatening.

When looking for inexpensive flights from Philadelphia to Denver I came upon Frontier Airlines. The price was great so we bought 2 round trip tickets. Only after that did I read the reviews. It is because of other negative reviews that I felt compelled to write one of our experience. We would definitely fly with Frontier again. We did not experience any of the personnel issues that I read about. In fact, the attendant on our return flight was so exceptional that I wrote the airlines to recognize him. Yes, the regular seats aren't great but if you want the extra leg room upgrade your seat. I am 5'11" and had no problems. They do charge for food but face it, is the price of a bag of pretzels and a soda worth the difference you would pay for another airlines. We plan to fly Frontier again in the future.

They will cancel your flight and make it impossible to get a reimbursement. You will spend hours on the phone getting nowhere. Customer service is non-existent. Don't make the same mistake I did to save a few bucks. You will end up spending more.

Health ER required to change flight. Could not do it. Had to call and got charged $20 to talk to a person, charged $99 for change fee. Refund procedure deducts $50 off your flight amount and gives you "shell" which is a credit only. What a ripoff. Also seats are bad and service is lousy, never fly it again.

This airline is terrible! We flew a couple family members out for Thanksgiving and they were to return to Orlando today only to find their flight was canceled upon arriving at the airport. Frontier offered no assistance in rebooking. Only offered them a stupid $50 voucher pp to use on a future flight. This has got to be THE WORST AIRLINE EVER!!! Please do yourself a favor and go anywhere else!!!

Flew Frontier from MCO to PWM on 20 Nov 18, good flight no issues. Return scheduled for 24 Nov 18 was delayed then cancelled after boarding the flight (computer issues). Customer service only offered to refund our return airfare, would not assist with alternate arrangements other than leave two days later on same itinerary. Was told on the third call they would reimburse us up to $400 per person and we would receive an e-mail with details. Customer service reps on the phone tried to tell me the flight was not cancelled despite the fact we were removed from the plane and the gate agents told us it was cancelled. Low prices, poor service and unprofessional. Would like to give them 0 stars.

We flew with Frontier on Thanksgiving Day from Charlotte to Philadelphia. Our luggage never reached the destination. Customer service was horrible, it was like it’s not a big deal at all. I was told luggage was left behind in Charlotte and you will get it next day and someone will call you. No one called and when I tried to call no answer, finally someone picked up and had no idea what to do. Long story short still have not received the luggage. Terrible customer service. Looks like bunch of jokers trying to run the operations.

For 1.5 hour they said delay due to cleaning! Then send us all like herd of cattle to another gate because that plane was not mechanically fit to fly! Total delay 2.5 hours. I paid less for non-stop from SFO to Chicago by Virgin - no charge for the carry-on luggage and no charge for the picking up my seats! Frontier NEVER AGAIN.

Two days before Thanksgiving my family and I arrived at the airport in Las Vegas to take a Frontier flight to Sacramento that departed at 5 pm. The line was long (at least 30 people) and there were only 2 agents at the counter. We arrived at the airport one hour before the flight that was to depart, but by the time we got to the counter it was 4:25 pm. They refused to take our suitcase because as they explained they need 45 minutes to take our suitcase to the plane. They told us to try it as a carry on at TSA. That didn't work, and we missed the flight.

STAY AWAY. Frontier Airlines is the worst airline available. Time and time again my flights have been delayed hours, sometimes cancelled. Guess what happens when they cancel? Well, once you're at the gate and you find out that the flight has been cancelled by pure rumours (no representative wants to go anywhere near the counter when this happens), you get to go back out of security and stand in a line for an hour to get the forty dollars you spent on your flight refunded. I wish I could say you get what you pay for, but with this company you get far, far less.

I will never fly Frontier again. I gave you a chance and you blew it. I’m back to Delta Airlines. The reason for this your seats are very uncomfortable, hard on your legs and back. No free drink of coffee or water or soda. As Frontier charges for this. And Frontier charges for carry on bag. No warning no other airline does this. No wonder you can afford to buy a plane every 30 days on how you're ripping customers off. On top of that try to force a credit card down your customers' throats during flight. Don’t ever worry about me being a customer again. I’ll be on any airline except Frontier Airlines. If anyone is smart go elsewhere. If I could I give Frontier Airlines a -50 star rating. When I got to Orlando from New Orleans my bag ended up on the other side of the airport. An inconvenience only the airport could tell me. Not even the airline tell their customers.

I was not aware of the check bag policy. Is that one of the many ways they make money. It's best to travel without any clothes cause you basically have to pay for your clothes to travel as well. ** thieves. Next thing they charge for snacks. You're only allowed one free cup of water. You mean to tell me that this airline is that ** broke they have to steal money from passengers by other means. Flying with my 4 yr old son and my 12 yr old daughter. The best thing was they somehow managed to keep us seated together unlike Southwest. Never again will I ever fly nor will I recommend this airline to anyone. ** you...

Frontier canceled a flight from Tampa to Cincinnati at the last minute for "maintenance problems". There was no assistance provided for rebooking, each person was left on their own. The airline makes it intentionally difficult to get compensation for the trouble they caused: no live agent, no booking assistance, and after filing a complaint with the invoices occurred due to rebooking travel, no compensation. A $100 voucher for a future flight on Frontier does not cut it. We had to spend 3x our original cost and fly into a different airport, then spend $$ to get home and recover our car at the original airport. Appalling. I have heard nothing back from this airline other than the stupid $100 voucher for a future flight.

I recently flew via Frontier Airlines, and one month later, I had an "in-person" charge posted to my credit card. Now, keep in mind that I used to purchase my airfare online. I also said NOT to keep my CC info for future use. I never purchased anything during the flight. This only means one thing: they are not keeping credit card information secure, and/or they have some criminal enterprise running on the inside. Do not use Frontier Airlines, the money you save may be stolen back from you. Now, no thanks to Frontier, I have to re-establish all of my credit card recurring payments.

Worst airline I have ever flown! ZERO customer service, even after a month of back and forth with Kalie in "customer service" I have gotten nowhere. They left me stranded in 2 airports, making a 2 hr flight into a 3 day ordeal, then they overcharged me on in flight purchases and refused to correct the charges. They feel that even though it doesn't even come close to the expenses incurred even for the original ticket, they feel that a $100 voucher for future travel on THEIR airline is more than enough compensation! NEGATIVE!!! Why on earth would I want to go through that again, or even risk it knowing that if something were to happen, they don't care enough about their customers to even try. NO WAY! Don't risk it, the cheap price isn't worth it!

Frontier Airlines. We want our money back. We want refund as we cannot use your vouchers given to us cause we stay in India. We were made to wait inside the flight for 6 hours and later my flight was canceled. Kindly cancel my vouchers and refund my money.

Although the crew was very nice this is a terrible, low quality airline. The seats are absolutely horrible to sit in with no ability to recline. They are extremely uncomfortable which caused me severe back pain for the entire flight. There is also very little leg room, tiny tray tables, and they also charge for every snack and beverage except for tap water. Do yourself a favor and stay away from this pitiful, low budget, bottom of the barrel airline. I have no idea how they are staying in business but I will never use them again.

If I could give zero or negative stars, I would. I can’t lie, I did have great customer service when flying out of the San Diego airport. The lady was great and helpful. Now I’m sitting in New Orleans, I just got back to the States from a cruise with my family and we came to the airport together from the ship. My family is flying Spirit and I am flying Frontier. My entire family was able to check their bags and I have to wait three hours until noon to check my bag when my boarding starts at 12:50 and my flight leaves at 1:36. I showed my military ID to an ** woman with red hair who claims to be the manager but I think she has an issue with military personnel and is doing what she can to give me a hard time. Online, the Frontier website says (just like every other airline) that you should be checking in at LEAST two hours prior to boarding. This is my first and last time flying with Frontier and I do not suggest, especially to military personnel, to ever fly with Frontier.

Missing Clothes and Colognes!! This is really unacceptable, we had A 30 hr delay because of canceled flights and there were no connecting flights for us until after we missed our important event for college recruiters that we were flying to meet before freshman check-in. And then we finally get to our destination on Friday morning!! After arriving to the airport on Wednesday evening out of ONT my luggage is lost! And we didn’t get it until that night! With plastic wrapped around it and to go through it, LATER THAT NIGHT at 11:50 pm and find that things were gone! (OVER $500) worth of merchandise. I made a call at 12:55 am on a 19 min call letting them know about the items, then to be told to keep the same BAGGAGE CLAIM # as a reference for my claim (LIE).

8/12/18 from Orlando to Cincinnati Flight 1961. Had a flight canceled in August from MCO to CVG. Was given a couple of options of another Frontier flight, none of worked with my situation. Booked with another airline using the website they provided me at the gate. Was told I would be reimbursed 400 pp in 5-7 business days. 6 phone calls and countless emails later I have yet to receive my refund. Lie after Lie after Lie. Was even told that a check was mailed with a check # provided. I was told to allow 14 days for it to arrive. After 14 days and no check, I called back. They stated they would cancel the check and mail another. With that being said, after 14 days even though the check was "canceled" it still should have arrived at my house by now, 22 days later. This story runs much deeper than this review. I am entering day number 86 of this situation. I'll never give this airline another dime.

My flight got cancelled back in August due to mechanical issues. I was communicated via email of cancellation on way to airport, so I turned back. I got second email with apologies and with three options for making it right. I choose option one and never received my chosen option. I ended buying other tickets with other airline - of course more money due to short notice. Anyhow, it’s now November and still have not received my refund. After several calls to customer service and not getting nowhere but we are sorry! Lie after lie to only push blame to other departments thru their company on why I have not received my refund is frustrating. I have decided to cut my losses and never fly with this company again, yes it’s cheaper but not worth the headache or the $4.99 soda can!

Was told flight was on the ground could not move because of fog. Went to website... Flight was delayed 3 hours. Told me a lie... and their additional charges for bags... charged in Austin but not New Orleans for the same bag. STAY AWAY.

Charges and costs look good initially, but come into range of others with baggage up charges and fees. Worst part is the amazingly uncomfortable seating. Plastic seats on all flights I used recently with padded slipcovers. No reclining makes for really bad back experience for flight over an hour. Everyone around me was up and stretching out every hour or so. My wife was almost in tears by end of four hour flight. Crew was fairly indifferent too in attitude. Kinda surprising. Bring your own snacks and water too. Everything comes at an additional cost. Pay the few extra dollars and fly a quality airline. Your back and knees will thank you.

We were flying to Albuquerque from Orlando. When we were getting ready to take off, the plane had some unexpected mechanical issues. Our flight was delayed and ultimately canceled. We ended up having to purchase other plane tickets through another airline. I put in for a request to have the money we spent on extra plane tickets refunded by Frontier and after we talked back and forth for a little while, we worked out the issue and got a refund of the full amount. It was quick and prompt and we appreciate the extent of their service.

I find Frontier and their pricing model deceptive. Creating a terrible customer experience. Recently had a round trip flight from Denver to San Diego. United was our outbound carrier and Frontier was our returning carrier. The problem is Frontier's website makes it very difficult to add services like bags and then force you to pay a higher fee at the airport for running a credit card. Talk about sticking it to the customer. United site was very easy to navigate and know exactly what you are paying for and complete the transaction. Much better experience. Frontier is a ripoff I will only fly them in the future if I absolutely have to! Their flight ended up twice as much as United and an extremely bad experience from the website to the check in counter. They hide the fact that you don't have to pay for a seat on the site as well.

Continuous delays, poor communication and terrible customer service continue to plague this company. We’ve flown this airline quite a few times and have had too many issues to list in this message. We’ve been stranded in 2 different locations because the company cancelled the flight last minute and then essentially told the customers to figure out alternative options. Everything about the company is second rate — it’s worth the few extra dollars to fly with a real airline.

Frontier canceled my flight to Orlando just about 2 hours before departure. They did not even inform me of this cancellation and I learned it long after it was announced. I was given no assistance in rebooking by Frontier airport staff and told to help myself. This proved very stressful for me and my wife as other flights seats quickly vanished. I ended up purchasing 2 AA flights via Charlotte to Sarasota (and NOT Orlando!) and arrived to my destination at 2 am instead of 9 pm.

Oct 9th I flew United from Spokane to Denver, to OKC. Oct 20th I flew Frontier OKC to Denver, then flight 541 to Spokane. Never flying Frontier again! Charged me 50 for my checked bag as well as 50 for my carry on!!! The lady was arguing with me when I wanted to lock my checked bag with my firearm in it. I had a TSA approved lock??? Another lady had to tell her it was a TSA approved lock. From OKC to Denver- Wouldn’t even attempt to get me an aisle seat when I requested one at the gate. I have a sore rotator cuff and can’t be squished in the middle or window seats. She wouldn’t even check her computer, just said, “we’re booked full!” I’ve never had a problem before in my 40 years of flying. And they tried to charge me another 50 for sitting in the aisles seat behind me when the doors were shut and I moved to the empty seat.

I'm going to make this real short, I've used Cheap Caribbean for many trips especially to the Dominican Republic. I recently booked a trip to Punta Cana and got a "GREAT DEAL", however to keep the cost down they used FRONTIER AIRLINES. Not knowing their reputation did not think twice. We showed up at the PHILADELPHIA FRONTIER DESK over an hour before the flight was boarding. There were three couples trying to board including my wife and myself. The clerk states that we are late and that we can board the plane however not our luggage and that it would get there three days later. Obviously this was not a viable option, so we asked for the supervisor.

Just 3 hours before our departing flight, I got a text saying our flight was delayed for 3 hours. When I was on the phone with customer service I got another text saying the flight was cancelled. Of course no other flights that day. They offered 3 solutions 1. Fly to Denver next day, stay the night and then fly to Orlando. 2. Fly to Orlando on Saturday or 3. Take a refund on the returning flight. Took refund, since we had to get home. Refund will take 7-10 days but we got a voucher for 100 (like we will ever use that). Frontier, huge disappointment. In the past when an airline cancelled my flight and if no other flight was available with them they would find another airline. Frontier, you should have refunded my entire ticket price and offered to pay a night in the hotel. BUT, I guess this is all my fault, I get what I pay for. Never again.

Planning a surprise trip home to visit family from RSW-PHL. Flight scheduled to depart at 9:09 Wednesday 10/17. Arrive to the airport at 7 pm to see frustrated customers at the Frontier desk. Turns out flight was cancelled with NO NOTIFICATION! The desk staff was very rude saying an email had been sent at 4:45 notifying of the cancellation. There was not a single person in that line that received any notification. We were able to get seats on a plane leaving today. My 8 year old was with me and keeps begging me to check status of flight today to make sure we are able to get to our destination. This is only the 2nd time flying Frontier but not happy with this experience at all!

August 20th 2018. My Flight got canceled 1 hr before we are supposed to depart. Did not assist in any way to get us back home like any other airline would. Sent in my receipts and waited the 6 weeks for the reimbursement check to arrive. Did not arrive so I called again which is actually very difficult to get a hold of a damn representative. I was told I had to wait another two weeks for my check. I have already waited 8 weeks. Now I was told I could have to wait ANOTHER 4-6 and still have not gotten my check back from this worthless airline. There is ABSOLUTELY NO INTEGRITY, HONOR, OR RESPECT FOR THE CLIENTS. WILL NEVER DO BUSINESS WITH THEM AGAIN or ever recommend anyone to this airline. They are a joke. COMPLETELY WORTHLESS.

On July 24th 2018, while waiting for a departure to Chicago at the Cancun Airport Frontier Airlines canceled suddenly a flight due to "lack of crew", leaving all of us > 100 passengers, stranded at the airport. After a long time and debate what to do with all of us, Frontier representative provided us with a letter, in which they wrote, that if we purchase a ticket on another airline, the Frontier will reimburse for that ticket up to $400. My travel companion and I had a chance to purchase still available at that time tickets ($369.10 my ticket) with Southwest Airline, so we could get home.

Worst airline ever, we were doing a surprise trip prior to my daughter’s deployment to Disney. We sat in the terminal for 4.5 hours before they decided to cancel the flight. Our scheduled trip was from Wednesday - Sunday, the soonest Frontier could get us there was Saturday. We had to rebook 9 people with a different airline flight. We still had to pay the car rental, and hotel for that day. Two trips back and forth to the airport Wednesday, and back again Thursday. Of course we couldn’t get a flight out for $400 so we were stuck with the difference. We were late for the Halloween Disney event. Total loss for 9 people $2000, all I get was a sorry for the inconvenience. I would give 0 stars if it was possible.

My fiancé and I (over 65) walked into Denver International airport just yesterday (10/06/18) to a mob of almost 300 people waiting to have their baggage dropped off. When we finally reached around the corner where we could see the counter, there were quite a few stations that were void of workers. We then were told to go through security and once we did we were told by the ticket agent that we were to go to gate A78. We were almost there when some nice people said that the gate had been switched to A34. We had to double back where we came from.

We booked (2) seats on Frontier (1 for my pregnant daughter and her 1 yr old son) with her being overweight and pregnant we thought best option for the flight. After we processed online, a message came up. Our reservation was pending and we needed to contact customer service. We call the # only to be told that the 2 seats we booked and paid for on 10/1/18 were not available and that they needed to push us out to 10/3/18 and for an extra cost per seat. When my daughter confirmed they had already charged her card she started to explain to them that what they were doing sounded like a scam, getting people to pay online only to be told they needed to pay more money for another flight they didn't want.

Today I had very terrible experience in Trenton airport. The staffs were very rude and unprofessional. Flight departure time 3:39 pm and we arrived airport by 2:45 and stood in queue for 20 minutes. They responded very rudely that you are not allowed to board this flight and book another flight on some other day. Also they handed a customer care number to give any complaints about airlines or staff. I called the customer care number, he intentionally asking for more details about flight reservation and at end he gave me option to book another flight for high price. It is the worst airlines in the world.

Decided to try flying with Frontier Airlines for my first time and it will be my last time - if I ever get back home. Frontier flights were being delayed and cancelled left and right in the terminal. They were having people switch gates as well. Waiting 5 hours with delay after delay to say our flight was cancelled. No voucher offered, no hotel compensation, no apologies, no explanation at all, except to rebook our flight for the next day. Frontier had one person to try and respond to over 100 people with no supervisors to assist. This did not only happen to my flight, but was happening to the majority of Frontier Airlines flights in my terminal. The terminal started off with a few people and ended up with a terminal (overflow) of irate passengers. I was told I cannot get reimburse for my hotel stay after Frontier cancelled my flight. Very frustrating experience. Never again.

Charlotte to Philly, Friday 2:28 flight 1028, boarded the plane on time, Hooray. The incompetent jetway woman bumped the airplane door, barely. Pilot (captain) gets pissed off, deplanes all passengers and calls maintenance. They clear the plane, no problem, pilot delays reloading the plane for some unknown reason. We line up to board again, to leave only 2 hours late, not too bad for Frontier. Then the screen changes, said we aren't going to leave until 10 pm. (The screen never changed from 10pm BTW.) Why, because the idiot pilot wouldn't allow boarding, then the crew timed out. It actually gets worse. They say they are going to issue refunds, then meal vouchers. The same woman that caused the whole incident now prints meal vouchers for the wrong flight. This took almost an hour, because the printer ran out of paper. Then they had to reprint the vouchers, another half hour passes.

On my way to Salt Lake City from Albuquerque, both of my flights were delayed. This was only the beginning of my problems with This airline. On my way home was supposed to originally leave Saturday morning at 11:23 AM. Flight was delayed due to some reason unbeknownst to me. Because of this delay and I had a connection flight with the same airline, I would end up missing my connection flight. This airline wanted to do nothing to help me. They could not get me on another flight for a couple of days, but then only offered me a one night hotel stay. What was I supposed to do the other night, sleep on the streets because they had an issue? Then I decided to get a flight with another airline, because I actually did need to get home to get back to work.

Our 12 hour horrible experience with Frontier flight 1620 began at 12:38 PM on 9-25-18 when we received the first of what would be 8 texts and email messages delaying our flight. Since we had a rental car, we had to make sure we would get back in time so as not to incur additional costs. This meant we would need to arrive four hours early to the airport - oh well, an inconvenience, but not the end of the world. After arriving at Orlando airport, the texts and emails alerts started. About every two hours, a new message would state another couple of hours of delay.

I have booked with Frontier for 3 flight legs. Of the 3, 2 flights have been cancelled. On the most recent cancellation, my brother and I booked tickets directly from the Frontier site from San Diego to New Orleans. Our flight was scheduled to leave at 11:30AM. Just prior to leaving to the airport, I received a notification that the flight was delayed 45 minutes. OK, no big deal... On our way to the airport, I received a second notification that it was now delayed until 2:00PM. An hour later, now delayed until 2:45PM. When we arrived at the airport, and given my previous cancelled Frontier flight, I spoke with the person who checked our bags. I asked if the inbound flight that we would take to New Orleans was actually going to get to San Diego. He said he believed so. I told him about my previous cancelled flight and he rattled off 3 stories about flights being cancelled due to co-pilots and attendants refusing to stay on the flight at layovers. Hmmm, not good.

After canceling our flight, for unknown reasons, two hours after it was supposed to take off, it cost us $2,148.68 to stay the night and fly out the next day. We were reimbursed $1,600. Doesn't seem fair. I will pay $1,000 a piece for flights before I ever fly Frontier again.

Unintelligible announcer was replaced by a good one who announced my flight final call ten gate from where my boarding pass stated. I saw the door close as I approached and a woman is ahead of me screaming and cutting to be let in. Returned to Frontier's space looking for assistance and given a number which took no care for the nature of the issue Frontier's inept staff created. Staff say in front of me testing rather than helping. Then they tried to charge me $99 for a flight change saying all gate changes were announced without accounting for what actually took place.

The first leg of the flight from Charlotte to Orange County was delayed over an hour. At first they said there would be a gate attendant at the other end to rebook, then that the same plane was going to OC so no problem. When we arrived, the connecting flight had left 10 minutes previously. The next flight was in 2 days time. I had to book a flight on another airline at full cost. Meanwhile my checked bag was wandering around the airport. I found it after about an hour. There was no customer service, no help, no suggestions. I understand that things happen, but then I expect some help and/or compensation.

I realize my story is not even close to the worse, but stay away from this airline. On Sept. 2nd we were supposed to depart from PDX to DEN at 7:29 pm, but due to... and I quote the Captain of the plane "Had a flat tire, but we couldn't get a maintenance person to the change the tire, then after he changed the tire he realized he had to change both tires if he changes one, but then he couldn't find another tire"... we didn't depart until after 1:00 am. Our connecting flight from DEN to CVG departed on Sept. 3rd at 12:25 am, so we missed that flight, but was rebooked prior to departing from PDX, for a flight that would leave September 4th at 12:30 am. We were also given a hotel voucher prior to departing from PDX, and were told we could stay there until our flight from DEN to CVG. Upon arriving at the hotel at 7:00 am (After traveling for almost 24hrs straight) we were told we had to leave the hotel by 11: 00 am...

I had to fly to Colorado for a funeral due to my grandmother passing. I bought 2 tickets round trip for myself and my spouse. I went directly through the airlines website. I purchased the tickets along with upgraded package to allow baggage. Flight out to Colorado no problems. Coming home 9/28 our flight was scheduled to leave at 7:10 am... We boarded on time but then were asked to deplane a while later. They told us there was an electrical issue... The flight was then delayed 5 1/2 hours...which we were supposed to have a connection in Chicago and then on to Jax.

Booked 2 two-way tickets (CLT-SAT and back) for Thursday (Aug 30, 2018) and Sunday (Sept 2, 2018). Thursday night, the plane was delayed for close to 3 hours because of maintenance issue in San Antonio. On Sunday, plane was delayed in San Antonio a couple of times, then we were told it was canceled. They needed a part coming from Denver. Agent told us that we would get meal vouchers and hotel vouchers and would definitely be taken back to CLT on Monday morning.

The worse airline ever. Was in a flight and it was canceled due to maintenance issues. Called their customer service to change information because we’ve bought the tickets thru Priceline and they quickly offered me a refund, me not knowing the benefits, said yeah and received it ($126) and they told me I could purchase a flight with another airline that I would get the money ($579) reimburse. Submitted all my receipts and now they are saying they will not reimburse me because they already refund me $126. They painted really pretty and at the end the customer is the one that suffers. WORSE AIRLINE. DO NOT FLY WITH FRONTIER.

I’m not going to try to be polite or professional because clearly this airline knows nothing about either. I have traveled over 30 countries and 20 states and have been on hundreds of flights. That being said, never in my entire life have I ever had two worse travel experiences than the only two times I have booked with Frontier. Both times I have had to spend hundreds of dollars out of my pocket to buy a new flight from a different airline because Frontier had canceled the flight without even a 12 hours notice. Not only is the money an issue, but the stress, time, and energy to find a new route within moments notice while trying to check in, has been immense.

I had a layover in the Denver Airport, and I was looking for Gate 40 to catch a flight to Portland Oregon. When I got to Gate 40 I noticed the flight was going to Cincinnati. I looked around for a board to tell me where my gate was changed to, but I did not see one. There was no one at the kiosk at Gate 40 to assist me, so I went to the next gate down, and asked a woman (maybe Asian or Indian descent) and male (** dark hair and glasses) for help. Before I could ask my question they bluntly refused my help. They said I will need to ask the person at the desk when the return. I was shocked at their response. After being in customer service for over 20 years, I could not believe an employee from Frontier Airlines, not only refused to help me with my question, I did not even have the opportunity to ask my question. If they were busy, I could understand, however, they were both standing there people watching.

Booked flight out of SAT to CLT on 8/30. Flight was very late leaving, flight back on 9/2 canceled. Offered rental car to drive to SAT. Then told we would be refunded our entire ticket. We would be notified via email. Nothing to date. Went online today and requested refund. We will see how that goes. Bad decision to use this company.

Booked 4 two-way tickets (CLT-SAT and back) for Thursday (Aug 30, 2018) and Sunday (Sept 2, 2018). Seemed like a great deal. Thursday night, the plane was delayed for close to 3 hours because of maintenance issue in San Antonio. On Sunday, plane was delayed in San Antonio a couple of times, then we were told it was canceled. They needed a part coming from Denver. Agent told us that we would get meal vouchers and hotel vouchers and would definitely be taken back to CLT on Monday morning.

DO NOT UNDER ANY CIRCUMSTANCES LET THE PRICES FOOL YOU!!! What they’re not telling you, is that they charge you for every single thing you can think of short of bathroom use. Which I’m sure will come soon. Plus all of the hidden fees that you won’t find out about until after something happens. Based on the reviews I’ve seen, just wait until your flight gets delayed, or canceled. It’ll cost you a great deal of time, and money, while costing Frontier nothing. One can argue that it costs them their reputation (which isn’t much to begin with), and customers, but there’s a sucker born every minute unfortunately. So one way or another, they’ll get their money, plus hundreds of dollars more from you. When all is said and done, you were better off dishing out that extra $50 for a higher quality airline that won’t nickel and dime you for everything.

I’ve been planning a trip to Denver for a year and finally purchased tickets within the recommended 90 day window. Our flight was cancelled 4 hours before take off. So disappointed because I wanted to finally take my boys on vacation somewhere other than the usual places. My sister and I were supposed to meet up. She flew SW. Never choosing Frontier again.

We just flew flight 774 from Vegas to Denver on August 31st. We sat on the plane and at the gate for 3 hours due to maintenance issues. The flight should have only been an hour and half so we sat double our flight time just to leave. Nobody including the pilot knew what was going on or how long we would wait. They should have had us off the plane so we could eat, drink and stretch our legs. Instead we were kept on plane. After finally taking off they came around asking us if we wanted to PURCHASE drinks or snacks. After a delay like that they should have at least given soda for free. The plane was disgusting! Not sure it has even been cleaned. After this flight I will never fly Frontier again.

Despite arriving well over an hour before my red-eye flight, the very long baggage drop line caused me to miss my flight. 1 person working with over 50 people in line. SeaTac airport. They refused to refund my money or my luggage fee! She said the next flight they could book me on was 4 days away. Never again. They're so rude & not willing to help at all. It seemed like the lady working the counter almost enjoyed telling me I wouldn't make my flight.

I flew with Frontier Airlines several times and the experience was okay. But my last 2 flights one in June 2018 & the last one Aug.16 2018 & they both were a nightmare for me. Both flights were canceled at last minute as the passengers sat waiting to get on the planes. Both canceled because of maintenance problems. And the flight in June we were on the plane after we sat waiting for almost an hour after the scheduled flight time to depart, the plane coasted around the building parked and we were told to depart (after sitting for about 20 min.) and to leave our items on the plane because the plane had brake issues. We sat in the airport for about an hr. more and then an employee came over the loudspeaker to inform us (in a language that no one could understand) that the flight was canceled.

My experience with FRONTIER Lead Flight Attendant Ms. ** was the worst nightmare I've ever experienced. When I requested some pretzels and Ginger Ale drink to settle my upset stomach (scared of flight), Ms. ** decided to call the paramedics instead. I clearly expressed that I was not in distress. I was escorted out of the plane. Was treated unfairly as if I was a threat to all passengers on board. This absolutely horrible situation caused me losing my flight and two days delay, besides that my luggage was sent out without me. Never ever fly with FRONTIER!

Booked Round Trip Non-Stop Flight from OKC to Orlando. They cancelled both flights due to "Market Demand" (words from their customer service). They booked us on different flights at times we couldn't fly at all due to school conflicts. Guy on the phone was argumentative, abrasive etc. As this is the busy time for flights to Orlando because of fall break, I'd wager their practice is to cancel and reschedule till they fill up basic routes. NEVER using them again and I will tell everyone I know to steer clear. Anything that was packaged in the original flight could not be refunded or cancelled without contacting the provider directly. The hotel had no ability to touch the reservation and said I needed to contact Expedia.

We were scheduled for a flight from New Orleans to Philly. Flight canceled due to maintenance grounding plane in Philly. Plane available in New Orleans, but no crew. Told by multiple Frontier employees that there would be no $ limit for alternate ticket purchases since it was a Frontier issue (as opposed to weather). Next available Frontier flight was in 2 days.

Our flight number 1250 on the 19 August 2018 from Chicago O’Hare to Islip was delayed for 3,5 hours due aircraft maintenance. Upon arrival at Islip my check-in bag (that I have paid for) was lost, I immediately report this to Frontier desk agents and they promise me that they will send me baggage claim email. I couldn’t wait longer due to my flight back to South Africa. I keep phoning them. If I am lucky they answer and told that they send the mail but I didn’t receive anything, I phoned from South Africa and reconfirmed my email and still nothing.

This past Monday I was returning home from a quick trip to Philadelphia with my wife and two granddaughters. It was raining really hard as we drove to the airport but as we arrived, the rain stopped. My granddaughters were worried that we would not take off but I assured them that planes were taking off and landing and our plane was already at the gate.

I booked a flight from MCO (Orlando) to GRB (Green Bay) for July 12-23, 2018 for myself and my 2 young boys, both under 12. The price was right for 3 people... if we took no baggage and didn't care if we sat together. They claim that they do their best to keep people together so I did not pay for seats. What airline is going to put little kids with strangers, right? Well this airline doesn't care. We were seated in completely different areas of the plane. Thank God for kind people who were willing to move around when they saw us. The flight there ended up being ok and I did pay for a checked bag that all 3 of us shared.

I will never book with Frontier Airlines again. I made a mistake of picking a flight on Expedia based of airfare and time. Went to check about carry on bag dimensions and saw that they charge $35 for carry on items/bags (the type that other airlines charge $0 for). I called them (8/14/18 @ ~ 2:18 p.m. PST) and indeed, found out that I and my sons would each be charged $35 for small carry on bags. Also, found out by sheer luck, that checked bags would have cost me $60 each if I had waited to pay at the counter while checking in. So, now, this flight will now actually cost at least $105 more (per direction) than many other flight options I had when booking through Expedia. Again, as I originally wrote, "I made a mistake..." I WILL NEVER MAKE THIS MISTAKE AGAIN and have written this review to help others avoid making this very same mistake.

My flight yesterday, Monday, August 13 (Flight 998) was canceled due to a storm in Philly, which is understandable though other airlines were still flying into PHL on a delayed basis. They offered no consolation and we're going to rebook our flight for Friday, August 17. Who has an extra 4 days to wait around to catch a return flight? This is absolutely absurd to expect your passenger wait 4 days to catch a flight. They don't care about their passengers. They have no empathy for their passengers. They are simply horrible. They run their business horribly. They are horrible to their passengers.

Had this trip planned since June. Austin to PHL for Ocean City New Jersey family visit Aug 14, 2018 to Aug 28, 2018. Checked in online, paid for seat assignment and got boarding pass. Then 20 minutes later got notice flight cancelled. Was on hold for over two hours to speak to Frontier. Cancelled due to Crew not available? Best they can do is book us on their next flight which is not until Sunday Aug 19, to Sept 2 and then expect us to accept their apology with a two hundred dollar voucher to be applied next time we fly with them. REALLY???

Awful experience. Canceled flight. No help finding a new flight. Refund process is a hassle, not even sure it's going to happen. No customer service to help rebook a flight. Hours (4 plus) waiting for hotel accommodations. Phone number to ‘talk’ to someone about the issues was nonexistent, on hold for an hour waiting for a representative and disconnected. Do not be tempted by the low fares. This company is the bottom of the barrel.

My flight was cancelled with zero notice; lines for checking bags and customer service were extremely long; the servers went down as I waited in line so I spent a total of two hours seeking a refund; the next available flight would have had an 8 hour (overnight) layover; they attempted to put me on that flight despite my clear time constraints; when I finally got a refund, they didn't refund baggage fees. Will never fly Frontier ever again.

My flight was canceled due to a "medical emergency" which really meant a flight attendant got sick and they didn't have enough. It is a complete pain to attempt to get reimbursed. They offer a travel credit which lasts for all of 90 days so it's useless to me. They just handed us all a sheet saying we had 3 options with limited details. Will never fly again. Hopefully they do refund me the flight I had to use elsewhere. They couldn't even find me a new flight for at least 2 weeks as every flight was booked. What a damn joke.

Thought I’d take a chance and try frontier. HUGE MISTAKE. Same experience as so many others. Flight delayed for over two hours. No communication as to why. Find out through Flight Aware that it is cancelled while frontier still claiming delayed. No customer service at airport. No help at finding other flights. Fly with another airline—anyone!

While it is typically the case that the fares are less than most major airlines, you get what you pay for. I recently took my second flight - and last - on Frontier from AUS to DEN. The issues started at the check-in counter. For years, I have been a TSA pre-screened passenger on just about every US carrier. I was not on Frontier. The airline is the stepchild of the industry so all of their gates are somewhere at the end of most terminals. That involves a long hike from check-in to gate to baggage claim. In DEN it is so far from check-in that I probably could have walked halfway home by the time I got to the gate. Cabin service provides for nothing free except the oxygen, and if they could figure out how to charge for it they would. The seats don't recline, are most uncomfortable, have no leg room, and the tray table is about the size of a Kindle reader, if that.

Flight was cancelled due to no pilot. They waited hours to actually cancel flight knowing they did not have pilot. Since they waited, this stranded me and my family in the airport overnight, we incurred additional fees and had to fly into different city to eventually return home. Frontier was unhelpful and practically non-existent in this process. They promised to compensate, but changed their minds, don't return calls, and state anything to get you off phone or just put you on endless hold.

Myself and company were left at the gate by Frontier. Flight from AUS-TPA arrived very early (3:45 am) for a outbound flight (5:25 am). We arrived. Breezed through check in and security. Sat about thirty feet from our gate, somehow we missed our flight even though we were on time. Announcer called for people under ADA/Veterans, families with children, and priority boarding. Not once was general zones called, or a last call called, or even our party's names called. They knew we were in the airport and left us at the gate. The flight also left about 15 minutes earlier than it should've.

Would not even give them 1star! Currently at the airport waiting for a planned flight from Charlotte to Trenton NJ to then commute 1 hour and 30 mins to NYC for my grandmother’s funeral later on this afternoon at 3 pm. I purchased my flight for departure at 11:05 am scheduled to arrive in Trenton NJ at 12:42 pm which would have given me enough time to make it on time to the funeral. BUT instead I received an alert: "Travel Alert! Frontier flight 882 leaving from Charlotte is delayed. Departure now estimated at 12:36 pm."

Flew this airline for the first time from Cincinnati. After arriving in Denver I noticed two bug bites on my back. I contacted the airline directly about this problem. I never heard a word from them. Also this is a bare bones airline. No free drinks, snacks, carry ons, etc. You have to pay extra for everything. The stewardess wouldn't allow my husband to sit in one of the three empty seats behind my children and me. Next time I'll pay a little more.

There are so many HORRIBLE reviews about this airline and I recommend that anyone reading them take them VERY seriously! If by the grace of God they fix the HORRIBLE situation they left me and my family in I will GLADLY amend my review. DO NOT FLY FRONTIER!!! We had a flight delayed and they cancelled in Chicago. Everything that is posted about the amount of flights cancelled and the lack of concern for Frontier "Valued Customers" is ABSOLUTELY true. Our flight was delayed by 2 hours and then cancelled because the pilot and crew had exceeded their allowed flight hours. It was 11 pm on Wednesday night. The next available flight through Frontier was not until Monday. My husband and I were both expected back to work on Thursday.

Will never use Frontier to fly again! Got delayed by a situation outside of my control and missed a flight. Had checked in the night before for baggage. Not only were the attendants at the terminal just shy of outright rude, there was nothing at all they could offer in terms of getting my family on a new flight. Although I had been assured at the airport desk that my bag fees would be refunded, Nope! The fees we had spent ($160) were down the drain as the only response you get from the useless support team is "Baggage is non-refundable." Where is the customer service? We had to spend an extra $1200 just to get home. Not only will I never fly Frontier again, I will do my best to make sure none of my friends or family do so as well.

I NEVER do this. I have worked in the customer service industry my whole life and choose, when I have a problem, to deal with the place or company directly so that the problem can be resolved. I don't "blast" anyone on social media because I know that pleasing people is a full time job and an impossible one at that. I am more forgiving than most. Frontier Airlines has ended that streak for me. On Sunday we were scheduled to leave out of Bozeman, MT on a 7:37 pm flight. After delaying the flight 3 times they finally cancelled it at 9:15 pm. This was not due to weather or a mechanical issue (they would actually not share what the reason was).

Horrible, had a flight from Frontier located in Trenton/Mercer airport. The flight was to be 5:49 delayed to 8:17 then canceled, no reason. The woman at the desk could not give any information, just what you can do - wait another 3 days for a flight missing work or see their vouchers they offered. Not only did I have to contact my ride to come back to the airport to pick me and my 11-year-old son up. I had to find another fight another airline and pay over 500.00 for a one way to get home. Horrible, they do do not even refund your luggage check-in. Just horrible. I found a flight from Newark to Ohio then a 3 hour layover from there to Orlando and had to pay all upfront. Yes, I will get it back but then how long, they do not give luggage fees back. They really do a ** job.

NEVER FLY THIS AIRLINE. ZERO STARS. This is my first and hopefully last experience with Frontier Airlines. My daughter and I booked a round-trip flight from Orlando to Milwaukee. We were to depart on July 23, 2018. Upon arrival at 7:15 AM, we found our 10:10 AM flight had been canceled due to weather. Apparently, due to severe weather, the DAY BEFORE, the aircraft and crew never made it to its assigned destination. Therefore, it was out of staging position and possibly crew duty day. Operations knew our outbound Orlando flight would be significantly delayed or canceled the evening before our Monday departure. The weather was fine in Orlando Monday, July 23. We (and most of the other passengers) received NO NOTIFICATION of cancellation.

I purchased "low fare" tickets on Frontier Airlines only to find that my low fare became expensive because of the fees charged by Frontier. Buyer beware! The fees doubled my ticket price. Outrageous - I will never fly this airline again and I will share my story with anyone who is interested.

I did not realize how bad Frontier Airlines was until I booked my second flight with them. Then I started reading BAD reviews about all the horrible experiences travelers were experiencing with Frontier. I was like, wow! I’ve to watch this airline very closely. Otherwise, I will miss my flight or have a gate changed without me not knowing & be stuck. - No email were sent out to inform me that my flight was canceled. I did not know my flight was canceled until I was checking into my flight 2 hrs early. I don’t understand how this airline can continue to operate with so much delays, negative reviews & cancellations. Delays last for hours. Canceled flights at the very last minute. No consideration for travelers time & money.

How is this company allowed to continue operating when you cannot get the proper info out of them, each rep tells you something different on a delayed flight and they basically rob you when you try to get a credit for the missed flight. Our bags made the flight but we didn't so now I have to search for our luggage when I get to Orlando two days later? And their next flight would be 4 days later. Hence, cancelled tickets and had to buy tickets on another airline arriving at Sanford/Orlando which is 30 min away from MCO original airport arrival place. So when I finally get back to Florida, I get to spent my time getting to the airport where our bags went, etc. This is so unacceptable! No stars on their rating.

My flight was canceled few hours to departure which is ok by me because I wanted to be safe anyway. I got an email with different options, since I need to get to work I chose to buy another ticket and get my refund. Now, it has been six weeks with no acknowledgment of my email and how to get my money back. The wait time on the phone line is about 2 hours and I think they don't care about retaining customers.

Frontier Airlines has the worst customer service I have ever received from any business. They cancelled my flight with no explanation. Then the customer service counter at the airport tells me they will only refund me a portion of my round trip ticket that I bought four months ago. I was only able to find a ticket for tomorrow that was 555 with Southwest. I’m going to miss a day of work because of this. And all they are willing to do is a portion of my ticket is outrageous. Them canceling the flight is going to cost me 750 extra. On a round trip ticket that cost me 355. They give you a number to call that keep you on hold...no one ever answers.

First time on Frontier Airlines and last. I booked a flight for my son to Vegas. When he arrived at the airport to come home yesterday, Frontier canceled due to mechanical issues. He was given two options, to either get the flight refunded and get a $300 voucher on Frontier or get another flight on his own and Frontier would reimburse us up to $400. We all know that there is no way to book a flight for the same day and pay $400 or less. I was able to get him on a Southwest flight the next day for $530. I called numerous times for help with this and the outsourced customer service couldn't do anything else for me.

Bought a ticket from Salt Lake City to Cedar Rapids (Iowa) for our college age son to come home for a couple of weeks before school starts. He got on the first plane okay (5 am) and arrived in Denver with a 2 hour layover. About 8 am he received a notification that his flight was going to be delayed 2 hours. Then, shortly after that it was cancelled completely. They handed out flyers telling them they could get a refund for the unused portion of their ticket or a reimbursement for another flight or car rental up to $400 (takes 30 days). Also gave a $200 voucher for another flight that will never get used. Cheapest ticket was $480 and didn't leave until 4:45 pm. We got lucky and bought it quickly when we realized they didn't do ** to help you get anywhere and it's a good thing we did because shortly thereafter only flights left were leaving really late and cost $800-1100.

I recently bought tickets to Denver from Salt Lake for 4 people. Not being familiar with Frontier, I found out in a hurry about the constant nickel and diming you go through. 7 bucks to get a seat assignment x 4 in my case. 35 bucks per carry on baggage x 4. Coming and going in my case. And by the way, over 2 bucks for a Coke. On the return, Our flight was cancelled, no explanation, One hour after standing in line, It was our turn at the counter just to be told we had to go to another line because our counter person couldn't change our flight. OK over to another line.

God awful. My gf and I flew with them for the first time this summer because we wanted to save money. The round trip was from NC to CO and if I could go back in time I would have driven before booking with Frontier. The flight to CO was fine other than the filthy plane interior, the post apocalypse quality seats, and the rude flight attendants who charge you for EVERY snack and beverage. The flight home however, was at 8am. We caught an Uber an hour and a half to the airport, showed up an hour early as they say to do, and spend the next 12 hours moving from gate to gate and napping on the floor before they cancelled our flight and told us to go to hell. This was on a Sunday evening.

If I could give no stars I would have - flying Frontier is not worth the aggravation. There are always delays with Frontier and they WILL NOT cancel the flight. I've sat at the airport (both in Trenton, NJ and Orlando, Fl airports) anywhere from 3 hours to 8 hours. They will not send you home or tell you how long the delays will be, you just sit and wait. But this was the last time I will ever fly with them.

I booked a flight with Frontier and was offered a hotel booking with my flight. I accepted and booked the hotel as well. When dates changed for me I found that my hotel booking was NONREFUNDABLE even though I was still over 30 days from the date of my stay! The agent I spoke with said it was the hotel's policy; so I called the hotel and was informed that it was not their policy that it was the policy of Frontier that would not refund my booking. I will never use Frontier again, even if they are giving flights away! I will always speak out against this company of THIEVES! This is legal robbery by a corporation. They have successfully robbed me of over $500.00!!! Take the advice of a first time fool, DO NOT USE FRONTIER AIRLINES FOR ANYTHING, EVER!!!

I would first like to stress how unprofessional and poor the customer service is with this airline. Not only is the customer service poor and unprofessional so was the management of how our whole situation was handled. On 6/27/18 upon arrival to the airport our flight was posted as delayed. We continued to check our bags ($140) and wait an hour in our appropriate terminal. We then heard that the flight was cancelled and not even from an employee but from another angry customer on our same flight.

I planned to visit my boyfriend in Salt Lake City a month ahead of time and bought my ticket from Frontier Airlines, if I had known at the time all the trouble I would have to go through I would have went with another airline. The first problem I had was on the way out to Salt Lake City, it was a delay of 3 hours in the Denver airport. This was an inconvenience, however not the end of the world. The night before my flight back to Little Rock I received an email that said my flight was cancelled and it only gave me two options, to either get a refund on the unused part of my ticket plus travel miles with Frontier (obviously I don't want to fly with Frontier ever again) or to get a refund of up to $400 if I bought a ticket with another airline plus more travel miles with Frontier.

I give this airline a 0. Worst airline experience of my life. Our flight was canceled. They said it was weather related (that is what staff is told to say), however both departure and destination weather was beautiful without a could in a sky. If you think you are going to save money with this airline THINK AGAIN. They were anything but helpful and offered a flight 2/3 days out (that is not even an option as we had to get home for work). In the end we had to purchase 4 last minute flights to get home via another airline costing us an additional $1800 for the trip. Frontier will only reimburse you for your unused tickets and say goodbye to the money you paid for your checked bags (they did not reimburse that). In the end if we flew with a reliable airline we would have paid MUCH LESS and had a much better experience.

Unbelievably bad service. Stranded my wife and I in Grand Rapids after cancelling our tickets inexplicably without telling us. Customer service was not even close to apologetic. They cost us $1300 to get home. Never again. Extremely unprofessional. Spent hours on the phone with their careless customer service with no helpful resolution.

If I could give this airline a 0, I would. Worst airline experience of my life. Our flight was delayed 4 times in perfect weather only to be canceled at midnight due to crew being timed out, something which an airline should be able to know about several hours before the flight. They were anything but helpful in booking hotels and new flights. You have to do that all on your own. Never have I had to do that when I’ve had canceled flights in similar situations. Also, Frontier could not get us to our destination for 2 full days. They only reimburse you a set amount, which we went over, and you have to front the cost.

I bought 2 roundtrip tickets back in January 2018 for my husband & I to fly from Salt Lake City to Orlando on June 25. First thing the morning of the 25th my email is blowing up saying, "Your flight has been delayed." We call the customer service line to find out what is going on, we wait & wait & wait (hour & a half). Finally someone comes on the line only to give us another number to call!! No luck there. Finally get a real person on the line, she doesn't listen to what we are asking for as far as help. So we drive to the airport (3 hours away) only to find out that our flight has been cancelled!!! No email saying it was cancelled. Only delayed.

I previously gave a one-star review based on standard corporate policy. However ^JR and customer service DID step up and refunded our entire tickets later this evening and saved our vacation. Frontier stepped up and became the heroes. Thank you SO much for your diligence. You rock out loud!!!

Booked through Expedia, first time using Frontier & the last! After waiting 4 hours for "repairs" to plane. We boarded (a filthy hot plane with rude flight attendants). The pilots entered the cockpit, then left shaking their heads, making the entire plane question the safety of the repairs. The flight attendant then asked all the passengers making the connection flight to Omaha from Austin to deplane & either offered a refund or to reschedule 4 days later! At the ticketing station the attendant actually came over to the line and started yelling and pointing her fingers at the passengers trying to get answers. They are the worst & should not be in business. Book with a reputable airline agency not with Frontier!

On 06/28/18 I was to have a flight from San Juan PR to Miami at 3.30 am with Frontier Airlines. At the moment of the check in I found out that my flight was cancelled without previous notice. A lady staff member give me two options first to wait to the following day or second to buy another ticket with any other airline no higher than 400 dollars and they will return my money expend no longer of 7 days, today I received an email from Frontier Airline stating they will review my claim in a period time of 30 days...said what. I'm a hard worker woman. This is an insult. And I would like to know of any agency who can help regarding this issue...please do not fly with Frontier.

My Family and Booked our flight early in March from CVG (Cincinnati) to SJC (San Jose, CA) for our California vacation. We received a message about 5am as we headed to the airport that the 8:22am departure from CVG was delayed til 10:07am, no biggie, we get to the airport, checked our suitcase and proceeded to wait in the terminal, we see the jet pull in to dock and other passengers from the incoming flight arriving, exiting the plane.

I am a single mom with two girls. We flew to Denver from Atlanta to visit my brother and his wife. Our flight to Denver from Atlanta (FLIGHT 423) was delayed an hour and a few minutes. Not a big deal, however, on June 25, before our return flight to Atlanta at 12:05 am MST, I checked my email around 7 pm. Our flight from Denver to Atlanta (flight 1462) was canceled. I called Frontier on the number they provided me in the email. I waited and waited and waited. After 45 minutes, a customer representative answered. He offered a return trip to Atlanta but on June 28! He offered no accommodations, no car rental, or no access to meals. I told him there was no way I could stay that long in Denver with my girls without accommodations. I am a single mom and teacher and work hard for my money, but I don’t have money to just throw away for 3 more days in Denver.

Arrived at Austin Airport 6/25/18 to fly home into Ontario CA. Got a text and email that 5:45pm flight was delayed until 6:50pm. Waited about an hour then went to find out gate information and found out flight was completely cancelled. No text no email. Went down to the front desk area and reps stated the next flight out would be Wednesday 6/27/18! Had to buy another ticket for the next day through Southwest.

Make no mistake, Frontier is a budget airline with highly competitive pricing. As such, no reasonable consumer should expect the same level of comfort from Frontier that they would from a more expensive airline. However, consumers should still be able to expect timeliness, kindness to customers, and clear communication. Frontier delivers on none of these fronts.

I understand the negative reviews. I was stranded overnight in Denver because Frontier waited four hours to announce they were cancelling the flight -- when they knew well in advance the flight would be cancelled. The problem lies with federally dictated crew rest periods. When a flight arrives too late in the evening, the crew cannot fly again for a specified number of hours, and this delays the flights the next day, creating a domino effect. It is a cycle that will never end until Frontier hires stand-by crews to fill in at key origination airports. Frontier has a good business model and potential to do well, but they need to bite the bullet and hire standby personnel or they will lose so many customers, they will fail.

The flight was delayed from 6 am to 8 pm, I had to take a cab, rent a room and sleep in RDU, then when I got to Denver my next day trip and the customer service securing my night sleep was from the employee imagination, they simply said, "We can't help you sir." They took my money, delayed me for 3 days, messed with my trip plan, make me lose $540 on taxis and hotels, and now they email me a discount voucher on my next trip. I will not use Frontier ever in my life, what kinda sick joke is to tell me there is a flight and send me to another city and then be rude about it.

This is the 1st and last time I will ever consider Frontier. I had a trip planned to Vegas for my b-day, waited at the airport over 3 delays only for them to cancel the flight at 8:00 pm (we were supposed to board at 8:15). When I called customer service while waiting behind at least 200 people at the gate. I was offered no options to fly to Vegas for 2 More days (as we were told was the earliest flight available) despite my asking for ANY airport in a 5 hour drive radius so that I didn’t lose all the other money on shows, hotel, etc. They offered zero support through other airlines and literally repeatedly read from a script.

I was to booked and confirmed and waiting for my delayed flight from PHL to HOU Saturday night, June 23rd. A call was made for volunteers with flexible travel dates to reschedule their flight because the plane was overbooked. A nice voucher was issued, but has ridiculous requirements - use in 90 days, only once, not transferable. I did volunteer and was booked for the next available flight 3 days later, plus having a flight with 2 connections - lasting approximately 17 hours, rather than the direct nonstop. That flight is supposed to be tomorrow. My checked suitcase was already on the plane for flight #1015 and I was told it could not be retrieved. By this time my place was already given up. I figured it would just arrive in Houston early and that it could be delivered to the place I was to be staying.

On June 24, Frontier cancelled my flight from NYC (LGA) to DEN on flight F9 509. The agents at the airports, who represent Frontier, said the flight was cancelled and told us to go get our bags. The agents at the gates and the ticket counters left. We then proceeded to call Frontier and were on hold for 2 hours. After an agent picked up our call we were transferred 3 times. Ultimately, we had no answers. The agents on the phone did not know why it was cancelled, could not refund the money, would not give us a hotel, told us to go back to the non-existing agent at the airport, and offered us a trip 3 days out. The next available flight was two days out. This breaks FAA guidelines on not giving a refund and available flights.

I honestly don't understand how Frontier is still in business. My girlfriend and I took a little weekend trip to Fort Myers. Saturday night around 6 pm we get a notification from Frontier that our flight for 9 am the next morning has been canceled. When I called to find out what was going on, I had to first wait on hold for over 45 minutes. Then I was told the flight was canceled, no explanation why and that all they could do is book me on a flight leaving Tuesday... Yes Tuesday, 3 days later.

Like so many other passengers we were stranded at Orlando airport for six hours yesterday. This is not the first we flying with Frontier, we have flown with them so many times because of the fare attraction. Yesterday we supposed to fly from Orlando to Philadelphia departing at 6 PM. We arrived to our early check-in. Board the plane. Everything OK. The pilot taxied The plane out for five minutes and stopped. After waiting for about 20 minute he informed us that there was severe weather in the northeast so we could not take off and wait for another 45 minute.

My husband and I are frequent travelers... We had never flown Frontier until recently - their prices were so good, why not give them a try? Our trip back home to Orlando from Columbus started off well enough. We checked in for our flight the day before, arrived 2.5 hours early, got to our gate... and that's when it started. An airline supervisor walked up to the few of us that were there (early) and informed us that our flight had been canceled. They offered to put us on another flight, two days later (there seems to be a trend here, based on the other reviews). Other airlines would promptly try to help their customers secure alternate travel plans.

My girlfriend booked a long weekend for us through Travelocity. Our destination was New Orleans. Our return flight was with Frontier and the departure time was 8:20 pm. Needless to say, that’s where the fabulous weekend took a horrible turn for the worse. After several delays, all notifications via email, absolutely NO communication from any Frontier employee our flight was cancelled at 12:40 am. We learned of the cancellation through local law enforcement. It’s abundantly clear that customer service is non existent. I will never utilize Frontier and will encourage my network of friends never to use Frontier Airlines as well.

Cancelled our flight and gave no reason after passengers boarded the plane. Previous to that we spend all day from 10 am to 830 in the airport being shipped around and delayed from terminal to terminal. Our only option was to wait two days for another flight out of Denver with an upcharge, or get another flight with another airline, which we had to do costing us an additional 1000 dollars plus hotel and missed day of work. Customer service hung up on four people in front of me, and the line for customer service at airport was three hours long. We will be refunded for our flight with a 500 dollar voucher to only be used if we rebook with their airline at a later date.

"The worst experience in my life." Don't fly with this airline! I reserved our flight two months ago from San Antonio to NewYork. They never explained there is a $45 fee for each carry on luggage. It was three of us and we had 3 carry-ons. They charged us $135 for them. There was no service and they charged $2.99 for a small can of soda. 2 of our luggage damaged severely and we couldn't find their office to claim for them. After an hour of walking, we found the office but there was no one there. We wait for 40 more minutes, finally, a lady showed up and she gave us a claim form with a phone number included. I called the number several times and left voice messages with my phone number. As of now, I haven't received any response. I don't recommend Frontier to anyone.

Be very careful when booking Frontier through Expedia. Expedia charges $100 + more than if you book through the Frontier website. You go to change to the normal fare and there is no refund-only a credit for future flight(s) minus $100. Be very careful of both Expedia and Frontier.

A number of years ago, I began taking direct, round-trip flights from Phoenix to Portland. On one of those trips, a stewardess announced, like they always had, that if one were to sign up for their credit card, one would receive "40,000 miles worth two round-trip tickets if used within the continental US." I decided to sign up for the card. The following summer, I flew round trip from Phoenix to Portland again and used 1/2 of my mileage. All was well. This summer, however was different. There were no one-way flights available from Phoenix to Portland anymore - all flights to Portland were routed through Denver first. So, I was quite surprised when I purchased a round trip ticket to Portland and was charged $250+ for the return flight.

How many times do I have to ask for a new password and the damned Frontier website keeps asking for a new password every time I enter the one they just sent me. I'm so frustrated. I cannot check in for my flight. They are a horrible and cheap airline. Never again!

Not only is Frontier a liar!!! But they left my luggage in another state!! We called back and forth to airports and they swore they would send my luggage to the state that I am currently in!! They have been giving me the runaround for two days!!! They said my luggage would be here today by 2 pm but when I called the Austin airport they said a flight from the place Frontier left my luggage (Minneapolis) has never arrived. And when asked to check for my bag they swore nooo luggage had been left at the airport and then proceeded to say my things are still in Minneapolis when the Minneapolis people said my luggage would have been delivered approximately two hours ago!! There are very important items in that bag and you all will be speaking to my lawyer if it is not returned or if I am not reimbursed immediately!!! I refuse to listen to the lies Frontier tells me about the whereabouts of my things!!!

Not only did these idiots mark the bag improperly - the luggage was for a connect flight. The luggage was not to be taken to be placed on a conveyor belt. It was to be placed on our connect flight. I went to go check for my luggage and the lady said that “Someone walked off with the last one” and did not mention that it was my bag. We get to the next state/our final destination and the bag did not exit our final plane and they have yet to locate my bag because the initial people didn’t mark my luggage correctly. I DEMAND REIMBURSEMENT!!! Or I WILL file a lawsuit!

On flights from Orlando to Denver June 7th with stops in New Mexico and June 11th St Louis it was apparent that we were trapped when purchasing tickets. Makes seats a luxury, so you were charged for sitting during the flight. Taking underwear was unnecessary, so luggage was another fee for carrying it yourself or checking the bag. Although nothing was served on a 4-hour flight, we were discouraged from getting off the plane at our stop to 'make up travel time'. The new cattle was ushered onto the plane only to be told thru announcement to all that there was a delay for possible 4-hour repair. Why not let us off to use facilities and get a drink, leave the new passengers at the gate where they could be more comfortable, fix the problem and then load us onto the plane for take off when you had the all clear. This was not YOUR plan. After the fact and a blessing for us, maintenance was able to repair the AC issue within 45 minutes!

Within a two week period I delivered a baby early in DC and my father suffered a massive heart attack, stroke and cranial hemorrhage in CO. He has been hospitalized and he is in a very precarious situation. I made the decision to fly and be at his side (leaving my 5 day old infant at home). To supplement help for my husband we flew two of his family members to support him. I made the HUGE MISTAKE of relying on Frontier Airlines. Not only was every leg of each flight delayed (5+ hours) due to "mechanical errors". Subsequently our family missed the birth of our child not to mention the agent made a mistake in rebooking my ticket and basically said "there is nothing I can do".

Flight 1274 from PHX to ORD to TTN June 10, 2018. No one was there for luggage check-in at PHX for our 12:30 red eye - leaving passengers standing on a long line w/o knowing what to do or anywhere to sit. There was a sign saying our flight was delayed 2 hours. No one showed up to check-in until around 11pm after passengers started calling customer service to complain. No passengers at any of these airports were alerted online or via flight tracker that our 12:30 am flight from PHX was 2 hr delayed until check-in at the airport. At 2:20 am the delay moved to 8 am. Nothing online was updated. In fact, around 4 am our flight from PHX was shown in flight tracker as "en route to ORD". It seems no one at ORD was told either - until check-in at the airport.

Forget about the customer always being right. Frontier believes the customer is a waste-product of an IT and business plan strategy. They act as if customers are harming their business plans. Their motto should be “Shut up and deal with our treatment of you.” Multiple situations of poor customer service including unreasonably long check-in lines, cancelled flights at the last minute with no compensation, super high change fees, refusal to allow check in within 45 minutes even though the late check in was caused by unreasonably long check in lines, and most recently a 3 1/2 hour delay (due to weather) that was not announced until after the flight was scheduled to leave despite the fact the ground crew knew about it at least 1 1/2 hours in advance (they told people checking baggage but not anyone else).

I don't even know where to begin with this review because there are just so many things wrong with this company. Mind you I am writing this review a week later after my experience with them that shows you how badly it affected me. Constant flight delays and excuses, lies from customer service and airline employees. Every flight that I flew on was delayed taking off hours late. I had multiples layovers so that added up to a day each way for departing flight and returning flight times. My return flight which was delayed to begin with broke down, me and other Passengers was stuck on a hot plane with no A/C for an hour before they let us off. When they let us return to the hot plane which was after an hour it broke down again and we had to exit the plane once again.

Frontier Customer service is very difficult to reach and when you do, it's some foreign Pakistani or Hindi service who are difficult to understand. On a recent March 30, Flight F91776 flight from Orlando to Trenton I paid for private comfortable reclining aisle 2D seat at front of airplane and, tired and sleepy, discovered upon take off that woman next to me on middle seat had preboarded with a huge "comfort dog" which throughout flight had its rear end under my feet.

Our first flight from COS to SAT went ok after consistently being asked to upgrade and pay for more. Flight attendants were kind and really no issues. The return flight was terrible. After a ridiculously long wait to check bags, the person checking them threw the bags as hard as she could onto the belt (I really wish I had film of that). Then we check to see status of flight. Frontier had the only delays (every one of their flights) of every airline at the airport that day from 2:00 till 8:00. This caused those flying to Las Vegas to be delayed until the following night at 10:30 PM! Not one person knew why any of these flights were delayed, even though several asked. We were all treated like we were rude for asking.

Horrible layovers. Every flight from Milwaukee to Denver to Albuquerque was late by 3 hours or more. This is our first time flying with Frontier and our last. My mother and stepdad first flight ever and late to everything. You guys are the worst airline ever.

Booked tickets on Black Friday, thought we were getting a really great deal. They charge for seat choice, a carry on, and checked bags. They do not provide any complimentary snacks or beverages, and have literally changed all of my original travel times that I had booked. Our travel plans are incredibly inconvenient and I feel like this was a total scam/bait & switch. Less than basic amenities and it ended up being a bigger pain in the butt than the discounts were worth.

Trying to fly out of ATL to SLC. After waiting for our flight for 9 hours they finally decide to cancel the flight. This not only wasted our entire day which could have been spent enjoying and seeing Atlanta we then had to wait another 2 hours just to get our baggage back. We also ended up having to buy overpriced airport food throughout the entire day. They threw us all to the wolves having to purchase last minute flights with other airlines which costs well over $800 for a couple. Frontier said they will compensate up to $400 per person for reimbursement tickets (We'll see). We are now sitting in ATL the next day waiting and wasting yet another vacation day waiting for our flight with Southwest. They deserve one star but they did give us $10 vouchers for food (which didn't suffice for 11 hours in the airport) and they did cover the cost for a 2 star hotel nearby which also did not offer breakfast. So ya we received 2 star service so Frontier gets a 2 star rating.

Usually fly because of a deal I see online. Cheaper, no-frills, low cost. But, not very comfortable. Also have noted that they have raised their prices. Often the trips quoted or that show up in emails are not the cost of the flight advertising, often misleading. Their luggage policy and cost are not reasonable. Of late with luggage have chosen another airline.

Since I fly often between homes and don't carry luggage: this is school's choice for me. Frontier is good basic transportation - frills but a good price. Charge for any luggage makes it costlier if you need to carry bags.

Two times in the last week Frontier Airlines had had emergency landing because of unknown chemical odors on the plane. I was on the first of these one week ago. Pilot announced emergency landing while gasping for breath in his oxygen mask. After landing in Albuquerque we were kept up all night in the airport in a line waiting to get rebooked to San Diego. Although medical people checked out Frontier staff on the plane not one mention was made for passengers to get checked out. I have been feeling sick all week and yesterday felt I might have some type of pneumonia.

Trip from ATL to SJU: Worst flight attendants ever, they were rude, had Unpleasant jokes (she said, "For those who were looking at the attendants while the announcement good for you and for those who didn't, I wish you good luck." Now WTF is that, it is our life at risk, is not a joke.), treatment was awful and telling everyone to sit down even when the plane was airborne.

Please pay the extra and fly with a better airline. Frontier may get you to and from, but the overall service is just horrible! On both flights I have taken, it took over an hour just to get our check in bags. The stewardess on our departure flight had horrible attitudes, one who thought she was made of gold and pretty much acted above all the entire time! She had no problem displaying it nor speaking it. Paying to sit up front is just beneficial if you want to be one of the first to get off, but the seats are horrible and again, unless bringing a carry on, you'll still be waiting forever for your check in.

My family and I are first time flyers with Frontier and it will be the last time for us. We arrived at 9:00 am for a 9:40 am flight and this is how we usually do it for a Southwest flight and never had any problems. But for Frontier we were not aware of the strict 45 min. Policy for check in and we missed check in by 5 minutes. The lady at check-in was not only rude but she was not helpful at all. Pretty much with an attitude of you're on your own.

Frontier Airlines is absolutely awful, pure corporate greed. Please read about my experience and save yourself from the torture of dealing with them. I made the mistake of flying with this airline twice - and literally both times missed my flight because of an error on their part and was not refunded or compensated. 1) First Frontier disaster (6 months ago): I got to the airport about an hr early as planned and waited for 20 min in a long time to check my bag. By the time I reached the ticket counter I was told that because I wasn’t checked in 45 min early they wouldn’t let me board - even though my plane was not even there yet and I had plenty of time to get to the gate.

I want to share my experience with Frontier Airlines. I started my journey April 10th 2018 and left from ABQ NM AT 7:41 PM. We had a long layover in Denver CO. We got on the plane April 11th 2018 at 7:55 am and landed in Cleveland OH at 3:45. Ok so once we got off in Ohio they lost one of my bags and no one would take ownership and had no answers for me. The bag they lost had my kids' clothes in it so I went two days with no clothes for my kids. I had to buy them new clothes. For the 2 days I spent 49$ on clothes for them and I lost my receipt and sent my debit card statement showing proof I bought clothes and they still didn’t not give me back the money that I spent that I did not have for their mistake of dropping the ball losing my bag!

I wish I could rate them with 0 stars. I could not check in on the way to the airport due to constant barrage of Bundles and Add-ons and Frequent Flyer Miles credit card signups that you have to go through. When it went to the FFM credit card I had no option to continue, only previous screen or exit. Well if you click exit it brings you back to the beginning so you are caught in a loop and cannot check in. We thought, well we can check in when we get there. Wrong. We arrived at our flight literally 41 minutes before (the cut off is 45); there was no one at the kiosk. We called customer service (in India btw) and were right outside security with now 30 minutes from take off.

They cancelled our flights for both departure and arrival on different days, but only gave us a voucher for the departure cancellation. The voucher is only valid for 90 days (most airlines give one year). Today I was about to book a flight for December using the voucher before the expiration day, but Frontier won't open reservation for any day after November 14th, so I couldn't use the voucher at all. I called their customer service asking to have the voucher expiration day extended and was told that was not an option at all. I asked them what else they could do so I could still use the voucher, they told me there is nothing they could do and I should think of something else or make up my mind between losing the money or traveling in December. What the heck! That's absolutely not a right attitude to customer service. So now I'm losing 400 dollars for the poor work of Frontier. The airliner is just getting worse and worse.

My advice is to not include Frontier Airlines in any future travel plans. They can cancel not just flights, but entire routes, and leave you stranded with a few useless travel vouchers and a refund. I had booked a direct one-way flight from PVD-AUS for Aug 08th for a family of five with travel insurance from Travel Guard/AIG. I got a great deal or so I thought ($49 per ticket with Discount Den +$12 per ticket for insurance), the schedule was great, leaving 08:27 pm - arrive AUS 08/08 after 11 pm. We are due to arrive earlier on 08/08 to PVD from a transatlantic flight, so this was the final leg or our journey home. Purchased the Frontier flights on 04/13. Frontier offered me an 'alternative route' on 04/26 via email notification of flight change, The new flight would depart PVD on 08/08 at 11.30 am and get into Austin a full 24 hours later on 08/09 at 10:55am, with a complimentary night stay on a Denver Airport bench for two adults and 3 kids. Naturally this was not a viable option.

We got a message that our 9pm flight was delayed until 2:17am. We get to the airport and are told the flight has already left. We speak to the "manager" who looked about 15 and are told it isn't their fault because the alerts come from a different service. We never received another message that the time has changed again. We paid for a hotel we weren't at, Ubers to and from the airport for nothing and missed out on our vacation that we had looked forward to for months. Please do not use this poor excuse for an airline just because you're attracted to the cheap price.

My family and I travel to Los Angeles California from April 27 to April 29 of 2018. I booked my arrangements through Expedia. I have a membership with them so get major discounts with flying including free baggage. Flight out was on Delta. They were wonderful, easy to fly with, very comfortable and the stewardesses were the nicest people and the customer service department were the nicest people I've ever talk to. On the flight home I had Frontier Airlines. I paid for pre-TSA check in with Delta. I got my pre-boarding information to check in early. Did not get that same email with Frontier Airlines so had to get to the airport and check in at the front desk. When I got to the front desk I was told I had to pay $60 for my personal carry-on.

I joined Discount Den on 03-07-18 and booked a flight which occurred on 03-19-18 from RSW to PVD round trip. NOW Frontier does not have flights from RSW to PVD and I basically wasted $49. I requested a refund and since I used it once saving $10 they state no refund is allowed. I WOULD not have bought Discount Den in March 2018 if I knew the service from RSW to PVD would be discontinued in April 2018. I would like a refund of $49.

I purchased a round trip ticket back in December. A week ago I realized there had been a price change. So I canceled my ticket. My purchase was then made a "credit" that I can use later. So, I booked the new cheaper flight and was given a refund for the difference since I purchased the works package with my ticket. Things changed and I had to cancel my flight. I requested a refund since again I purchased the works package. Today I received an email stating they denied my refund since it was purchased with a "flight credit". what a ** rip off. Basically their "guaranteed refundable" option is complete BS.

The flight itself was an uncomfortable experience, the seats were not cushioned enough for customers to be seated for X amount of hours. Once we landed the plane had stopped and lights for the seat belts were turned off. I'm pregnant and I had to use the restroom, as I approached the back of the airplane to use the restroom, the male flight attendant told me that I need to get out of his way. Ignoring his lack of customer service I proceeded into the restroom. Other flight attendants, mainly female seemed snobby and rude, their lack of ingenuity was apparent and wasn't fooling anyone. I was highly disappointed and expected more from Frontier.

Got a plane ticket for my uncle for almost $300. Drove him to the airport for 3 hours. Drop him off... An hour later they say the flight is delayed for 6 hours. Then he got to San Antonio, delayed for 11 hours. Call them to at least put him in a hotel, they say no. I spoke with someone Called Chen... a supervisor. She said they don't do that. How is it possible that a major airline in America do this to its citizens. By the way when you call customer service it takes 20 minutes for someone to answer you. The worst airline in America by far... and they say low fares... it is the biggest scam ever. Do not waste your money... please.

I booked a flight and purchased AIG insurance and canceled the flight well in advance for 4 people. Total paid was 910.00 and they only will issue flight credit of 470 that must be used within 90 days. Can you say rip off??? I just lost 910 dollars - the insurance refused to cover this as well. NEVER EVER WILL RECOMMEND THIS RIP OFF COMPANY. I hope they fail miserably in Birmingham, AL! IF there were NO stars available to click I'd click that!

Although our flight was delayed (which happens with major airlines also) the Frontier Staff in Savannah was very helpful and accommodating. We received complimentary beverages and dinner. We received a fly again one way voucher. The plane we were on had mechanical failure. Another crew came that was supposed to be done for the day flew to us to Cleveland. They were an awesome and very professional crew. Things happen but we were treated fairly. I see the negative reports but remember people rarely take the time to post positive remarks.

A simple flight from CA to Austin and from Austin to CA. Both trips were horrible! I booked a flight which was only a few hours wait and ended up a long overnight delay and I did get 150 voucher for that delay flight. I used that for my trip back to CA. I got a message that it was delayed and that bumped my layover which means I will miss by 2nd flight. What is the point of having a $150 voucher? I decided to get a hotel and reserve the next morning flight. All of the sudden, the flight was cancelled.

Worst airline ever! I rather go through any other but them! The moment you walk into their section at the airport, right away they ask for your credit card without even telling you what you are purchasing, neither do they even know what they are charging either! I called customer service to see why Frontier was charging me $140 for, and the lady couldn't even answer that. She kept transferring me to other people and they couldn't find anything to say but that they charged me $140 for 2 carry on bags.

The customer service is beyond rude. I traveled with small children and there was a chance they would be separated from me on the plane. When I said to the supposed red-head supervisor at the counter in Denver that this is crazy, she replied "maybe you're crazy". It never happened to me in my life that any customer service representative would be able to say it and not be fired right after, but she seemed to be so rude to everyone. She also told me "You paid for the tickets not for the seats and the flight is oversold by 7 so you can be on stand by and not get any tickets if you won't shut up. How about that?"

This company is the worst. This is the first time I fly with them. First problem, computer glitch while we taxiing then after 2 hours delay another glitch. Now it’s 3 hours sitting in the plane. We finally get to take off. Never fly them unless you’re dead broke. It’s really not worth the money saved. By the way they charge $40 for carry on and $50 for baggage.

Booked a flight one week before departure, received confirmation code and itinerary day off with Payment Pending. Partially my fault because I assumed it would go through as I had sufficient funds in account as well as all correct information. No additional emails from Frontier, I check in on the way to the airport, shows all my info plus conditions for flight (no additional bags, no seat selected). When I go to print boarding pass at kiosk, confirmation code is 'not found'. I ask the special help desk and they inform me, for the first time, that my payment was declined and that I do not have a reservation like I thought. I ask the nice woman, Dominique at DIA, why they would not have informed me and got "I am not sure, I've seen this before though."

I flew Frontier for the first time last month: Denver-New Orleans. Interesting experience. They came up as cheapest airline fare on Kayak. However, after high fees for carry-on luggage, seat assignment and seat assignment processing fees (booked through CheapOair), they were no longer the cheapest fare. Their entire structure of fees is complicated, designed for someone who flies with them frequently so as to avoid the highest fees by paying for services at the right times. Frontier has the right to charge what they want but I feel that they misrepresent themselves with their emphasis on low air fares when that is not the case. I feel deceived and won't be flying with them again.

On April 3rd, 2018 I was on the Frontier flight 1883, Airbus A320, arriving to AZ at 10 pm. I was assigned a window seat near two elderly people which can be inconvenient because I usually get up to use the bathroom during a flight. I asked the couple to give me a minute to ask if I can switch seats because I don't want to inconvenience them later if I need to get up. I went to ask the flight attendant but before I could even speak she took a horrible tone with me and asked me to pay if I want to move seats. She was very hostile, I felt threatened. I tried to explain to her that I do not mind my seat but I don't want to bother the elderly couple and if it is possible to move me to another seat. She again said that I have to pay if I want to move and her tone was very demeaning and disrespectful.

Very expensive fees for carry on and checked bags, seat fees as well. When you get on the plane, the seats are the cheapest ever, the hand rest won't even go down, not even a small cup of water offered for almost 5 hours of flight, only plane that gave the least comfort ever on all my flight experience!! The worst!!!!

My daughter is trying to fly from Atlanta to San Francisco to visit her aunt on your airline and this will be our first and last time flying with you. The flight yesterday closed the gate early with my daughter and 21 other passengers not on the plane and no employee at the gate to assist them. Then today she was on standby, then she and five other people were assigned seats, but when they boarded they found the seats occupied. The flight attendants yelled at them to leave the plane immediately, did not apologize for any of the confusion and they were still not given any flight or now accommodations. Disgusting treatment and customer service. You people should be bankrupt by now. I'll happily take my business and the business of my very large extended family of domestic and international travellers to your competitors as we don't tolerate this kind of treatment.

First my flight was changed without my consent. When I called to question I was told they only accommodate people if their flight was changed for 3 or more hours. I eventually hung up because it was a losing battle. When I got to the airport 2 hours prior to my trip as suggested and recommended, there was no one at the ticket count doing check in. I require wheelchair assistance as I am a disabled veteran who just had surgery. I am still waiting at the ticket counter 30 mins later waiting for someone to assist me with a wheelchair! I had to pay for the baggage cart to put my luggage on because there was no one to help me. You get what you pay for. I will continue to fly any other airline EXCEPT Frontier. No respect for the disabled or veterans

The baggage prices is ridiculous, the employees are unprofessional and the pilots are extremely tardy. I am 1000% unsatisfied with this airline. This is my first and last time using this company. I would never recommend this airline!!!

I purchased tickets to Miami in Jan 9 to catch a flight to Aruba the next day. On 3/12 I get a message I barely could understand that my flight had been change. I went online to find my non-stop flight had been changed to 2 layover 1 in Jacksonville, FL and the other in Colorado. My 3 hour flight turned into 13 hours. I called them and they changed my flight to a non-stop again but I would have to fly out 10 hours earlier. I was not completely happy with this since I would have to miss work but I thought it was better than 13 hours. Today I wake up to an email that they have change my flight again and I am back on the 13 hour flight. If I wanted a 13 hour flight with 2 connections I would have choose that. If this is not a bait in switch I don't know what is. Now I am in a dilemma. I have a hotel room in Aruba I can't get refund on and a flight that I have to travel to all over the country that I'm not sure whether or not it will be changed again.

I would implore that anyone looking for a cheap flight should look elsewhere. Avoid at any cost! Horrible company! I went into this flight knowing it is bare bones: no free refreshments, uncomfortable seats, etc. And that's fine, you get what you pay for. My advice to pay the slight premium for a reputable airline, comes from their terrible customer service once problems do arise. My checked luggage was returned to me with the zipper mutilated (now it will not unzip) and the fabric ripped. Understandable, things happen in transportation and the expectation is that they will take responsibility for it and rectify the situation.

Thank you

I booked a ticket for my brother and sister in law where unfortunately their trip got cancelled and charged me $326 after 48 hrs of booking. As they mentioned they are providing affordable flight tickets for middle class whereas their cancellation policy is really annoying and I am providing this post so that few people will look at their policy before buying and save their money.

We went to Orlando for 6 days. I always check the beds before we settle in and everything was clean. Friday evening we get to the airport to go home and of course there’s about a 30min wait to drop your already checked bag. Customer service is seriously lacking but I feel that’s pretty common at every airport. We have 2 small children so I’m always stressed they’re going to act up on the airplane. I try to make sure my oldest is very well behaved. You know, not putting your feet on the chair in front of you, don’t drop your tray down, quiet voice and everything else that is pretty much common sense. Well we get settled in our chairs and Everyone seems pretty nice around us. My oldest is exhausted and falls asleep instantly. My 1 year old takes a little more work.

After encountering delays that ruined our itinerary, the "customer service" interaction was unpleasant and disrespectful. I understand that logistical problems develop which are out of control of the airlines. When those things happen it's necessary for airlines to treat their passengers with care, sympathy and respect to help them get to their destinations and most importantly to demonstrate ownership of the support matter and communicate effectively. Frontier "customer service" offered nothing of the sort. Dismissive and cold, no effort to either help or to extend sympathy. Just crap. It makes me sad that a company which has demonstrated such a longstanding record of crappy service is still allowed to operate.

We flew Frontier on 2/15 flight 1155 and they would not hang my wedding dress. Seats are lined metal. Our flight home to STL winds were 50 MPH but we flew out anyway. The Turbulence was the worst, people were screaming and crying. I have whiplash from the flight 1156 (on 2/19/18) and have to go see a neurosurgeon on my neck, back, jaw and ringing in my ears. I will never use Frontier again!!!

We flew from Philadelphia to Punta Cana. When we arrived at our resort in Punta Cana we noticed several items missing from our luggage. We notified our Apple Travel Representative at the resort. He said he would make a report with Apple and Frontier. When we arrived home I tried to make an insurance claim. They said they needed an incident number from Frontier. I called and email Frontier that day. A reply email said I would be contacted within 24 hours. Never happened. After multiple phone calls I finally got someone on the phone. I was told they were not notified within 7 days. Explained my Apple representative told me they were notified. I was told there was nothing they could do for me despite the possibility it may have been one of their employees that took the items.

I PLACED AN ORDER TO GET IT INSTALLED, AND I CHANGED MY MIND 3 DAYS LATER. I COULD NOT CANCEL AT ALL! They had me on hold for 15 minutes and transferred me to 4 different people. Finally talked to someone about canceling, but he had to go through "another person." After 22 minutes, he said the order was canceled. Guess what? It wasn't canceled... the tech showed up to install anyways and I told him that I had already canceled. I received a bill later. I ripped it and do not plan on paying. WTF. DO NOT... DO NOT ORDER!!! Yes, I asked for a confirmation on the canceled order, but he said that when you cancel an order, there isn't a confirmation # that is generated.

A ticket was purchased in advance and the flight was canceled the day of and refused to offer an alternative flight of any kind. No kickbacks or anything offered to compensate for it. Told me 10 business days for a refund back to my card and my girl needed to get back home on that day. I didn't have the money to buy another ticket without being refunded my money. Only other option was come back in 2 days for the same flight and time. Made me pay for extra 2 days room and another ride for her to get back to the airport... They sold a plane ticket in three days in advance and canceled the flight the day of. Anyways they are not a good airline company and beware of flying with them.

Today, 02/20/2018 at KCI airport. About Stupid Frontier Airlines, we have a small personal bags checking, they said “$45 per bags," I’m like, "What?" She said “Yep $45 per bags”. "For my carry bag." “Yes” ???? For other airlines won't charge small carry bags. She, "We do charge all carry or Uncarry bags." I’m like, wtf???? This is my first time and last time taking with stupid Frontier Airlines. Never again with Frontier Airlines. Whenever book with Frontier Airlines, please double check.

We had booked a family vacation to Florida, Frontier cancelled our flight (once we had already driven to departure city and checked into a hotel) and we had no recourse - they had no other flights to offer us and no partner airlines - we ended up having to pay almost 2k for one way flights to Florida, and had to drive to Hartford to get them. Very very very expensive and exhausting mistake. Will never book again.

Frontier delayed the flight every 1/2 hour until they finally canceled it entirely. My boyfriend spent 80$ on airline food before they even started offering vouchers. They put him in a hotel overnight but stated he had to be back at the airport just a few hours later giving him barely any chance to sleep. He arrived at the airport before 5:00 am like they requested only for the flight to be delayed yet again. This was all due to a mechanical issue they stated SHOULD have been resolved back in DENVER but instead they flew with a faulty part into Oklahoma.

Worst flying experience in my life. Advertised low fares are a farce when they add on $ 38 for each leg with a carry on (checked bags are the same), $25-$50 for seat selection, and you pay for EVERYTHING you eat or drink. I don't mind paying for a rum and coke, but a coke and some chips?? Come on!! Now let's talk about those seats you pay to select... I've driven 18 wheelers in the 1970's with better seats! On top of that they don't recline (you read that correctly). Oh wait...you can pay $50 each leg for a reclining seat but they only have 3 or 4 rows of them. The flight attendants were great, as were the gate people, but that can't make up for the cheapness of the management of this airline. The only way I'll fly here again is in a box and by then a seat or drink won't matter.

This is absolutely unacceptable. Flight was scheduled to depart at 2:40. Still sitting here waiting. Flight will not depart until after 11 PM. Yes 11 PM. I should not have to pay for this flight. I watched Undercover Boss about Frontier. Mr. owner THIS IS NOT RIGHT TO YOUR CUSTOMERS. FIRST TIME FLYING FRONTIER and the only way I fly with them again it will have to be free.

Extremely frequent delays, it's not unusual to be delayed both ways or multiple times. Their seats are cramped and they have no in-flight movies, room to sleep, no charging station and no plane wifi. The food isn't free, and it's way overpriced, so you aren't saving as much as you think. The only good thing is their flight attendants are polite though. They let a guy stand around in front of the bathrooms the whole flight, so you decide if that is good or bad. There are also tons of examples online of them doing things like breaking things marked fragile and kicking people off flights without refunds or even dragging people out. Airlines have all been declining in general but Frontier takes it to a new low. Even their logo and commercials are drab and forgettable, as if to say, "We are so bad because we're the cheapest." Only flight Frontier if you absolutely cannot afford anything else.

Booked direct flights Denver to Portland - 3 months from now. Get email they drastically changed itinerary. Two stops to get there, fly way east to go west, put us in 8 hrs later than scheduled. I can not do this itinerary. I call to CX, spend hour on phone, they talk over me, refuse to refund. We actually hate Frontier and only booked it, as we are part of a group. Never again. Worst customer service.

I'm copying and pasting the exact same thing that happen to me and I want to make contact with the young lady Appleton, WI Amber to reach out. I want to file a suit against Frontier! Frontier has a glitch and making you pay to correct it. Also sending an obituary which they ask for isn't good enough. To top it off they want 6 pages letters to get your money back! I'm pissed! They are providing predatory and negligent services. They get no stars for stealing.

Book a round trip flight for 5 adults from Long Island Islip airport to Orlando MCO on Feb, 2 2018. Cost was insane, $2800.00 for all of us. Called airline to book instead of online. They charge a $10.00 fee to book over the phone and a $10.00 per seat fee for assigned seats, completely ridiculous. So we book the flight make the rest of our travel arrangements and reservations. A week after I make the reservations they send me an email canceling my flight. I was not happy.

I've never flown Frontier or any discount airline before, and decided to give it the benefit of the doubt when I bought roundtrip nonstop tickets from Philadelphia to New Orleans, knowing that there was a $45 fee for carry-on, and that any frills typically complimentary on regular airlines would cost extra. I was completely aware of that, HOWEVER, the MORNING of my flight at 12:30 AM, I received an email subject line "Travel Alert!!!" stating that my flight was canceled. For no reason. Upon calling customer service, they told me that it was weather related; however, like a human being with an ounce of a brain. I checked New Orleans' airport conditions and there was no advisory whatsoever and 100% operational.

I wanted to go to Tennessee to see my son but I didn't want to drive so I went online to find some cheap tickets. Frontier was one of the sites I checked. It was a 49$ flight. I thought that's not bad but when you go to check out then you have to pay for your seat which was from 5-20 dollars then you would have to pay for luggage. I had a small carry on so didn't have to pay for what could fit under the seat still in all it was cheap. When I got there it turned out I had a priority pass. It sent me to the front of the line. The plane was on time. I had a window seat. The staff was really friendly. The flight was short and comfortable and it beats driving eleven hours. I think I might be flying more often.

Have a problem with Frontier? Good luck with their customer service. I spoke with two reps —both of whom spoke broken English and were not in the least bit sympathetic or helpful after the Frontier website glitched and I was booked on the wrong flight. They wouldn’t even credit the money I paid for an assigned seat or checked baggage. The flight that I originally paid $130 for is now costing me an additional $270, bringing my total to $400 for a one-way flight to Miami.

No outside check baggage. Charge extra for a carry on. 820am flight immediately has mechanical issues. Poor communication on status and what's going on. Boarding staff not trained on positive communication skills. Finally another jet sent in from Tampa. It is currently 1pm and we still haven't boarded. Incredible nightmare for any connector flights with such little assistance from Frontier as they don't partner with other airline to assist people with getting to their destinations. This is the last time I'll fly Frontier the deadend airline.

I have been flying for over 55 years as a passenger on almost every airline company with many no longer doing business. I reviewed the reviews here on and found I have experienced the same complaints with every airline I've flown with no exception for Frontier. What I do like about Frontier is my savings. Yes I have to pay for bags and my seat if that's what my budget affords as flying is a privilege not a right or entitlement. Yes I've been frustrated when I miss my sisters wedding when they canceled my flight 1/1/18.

We just finished our trip with Frontier and I'm afraid to fly them again. I suffered diarrhea right after the outbound flight and suffered vomiting after the return flight. Luckily I was ok after one day of it. I was frustrated with the flight attendant who said it was against federal rules to get up and go to the bathroom with the seat belt sign on. Of course it was ok for them to sell drinks, food, and credit cards while it was on.

My husband and I were flying out of LAX to DEN last week. We paid for 2 checked bags prior to the flights so that was already taken care of. I forgot Frontier is the ONLY airline that charges for carry-on's, but I knew it was coming so I wasn't complaining about it. I had 1 carry on. My husband was carrying my purse for me (which was considered a personal item, it's no bigger than his hand). The agent at the check-in desk told me it was $45 for my 1 carry on. I agreed and sign the receipt from my CREDIT CARD. Giving them permission to charge $45.

It's just not worth flying with this airline. On the way out here they lost both of our bags. There was no person in the airport to assist us and we finally found a number on the wall to call. During this time the last remaining Frontier employee who was picking up unclaimed bags (read: lots of luggage they previously lost) who told me to just "hang up because it's useless to call". She was rude and seemed annoyed to have to deal with my missing bags. I had to come back to the airport at midnight to get the bags from the next flight in order to not miss out on the 2 days I had to visit my relatives in Wisconsin. The saving grace was that the person I talked to on the phone was at least pleasant to deal with.

We got on the plane and as soon as we did it was delayed because they were waiting on maintenance to come and make sure that the water is running. Why wasn't this taken care of beforehand? Ridiculous. Delayed 45 minutes. Then we start to move onto the runway and the plane stops and we are told that there is a problem and they have to wait for maintenance to come figure out what it is. This is ridiculous. I have never experienced this with any airline before. We had to get off of the plane and it was delayed for another hour. I am beyond disappointing with this pathetic airline.

Our flight was delayed by over 8 hours. We didn't leave the airport until after 12 a.m on a 4 p.m. flight. Every 30 minutes to an hour, we received a notification that our flight was delayed by an hour or so. I wish I'd known how long it would really be. We never would have made the trip to the airport and waited around, wondering when our flight would really leave. When we did finally leave, I found that I did not have handicapped seating, as I was supposed to have. I was forced to pay for the upgrade (I was in so much pain by then), and thankfully, those seats were open. If they were open, why did they make me pay for the upgrade! We did get our money back on that. Thankfully, our hotel gave us extra time so we didn't have to be out by 10. Our plane had a malfunction and had to land on an earlier flight.

Took a non stop flight on the crappiest airline in existence Frontier Airlines from Milwaukee to Phoenix. The trip started with a 2 hour delay stuck on the plane. Nonstop to PHOENIX yet we are forced to land in Denver as the plane was falling apart. Twice on one flight supposed to be there in 3 hours ended up over 10. Frontier you are the worst ever. Never fly this ** show again. Hope you enjoy landing surrounded by emergency vehicles.

I flew from New Orleans to San Francisco between 02-03 Jan 18. I landed in SFO and I had some business to take care of, so I was working on my computer while everyone else was getting their bags. I got up and saw my suitcase on the carousel. It was the very last bag. I had checked a Christmas present I received, a down comforter, but it was not on the carousel. I went to get on the bus ride back to Monterey, a good 2.5 hour drive and started receiving repeated phone calls from the baggage counter saying I had forgotten my bag. I answered the phone and told her I was on the shuttle and couldn't turn it around to come back and that I live in Monterey can they please deliver it or mail it. She said no, that they were going to send it to Denver. I said, "Please don't do that."

The Frontier Airlines acted irresponsibility by withholding information and denying basic needs to customers on the 3 hour delayed Frontier flight #1924 AUS to IAD. Original departure time was 5:35 pm Central Time. However, on the day of the flight it was delayed to 6:17 pm. Upon arriving to the airport the flight was delayed again until 6:47 and again to 7:11. At 6:55 the flight began boarding. When asked the crew said they did not know why the flight was being delayed and added that many flights are delayed today. This information is irrelevant and definitely not customer friendly. At 7:11 the captain made an announcement stating that the plane was going to be undergoing the de-icing process. Stating that the process was going to take 10 minutes. At 7:30 the plane taxied, crew began the safety speech, and everyone was asked to put all their phones on airplane mode. Without finishing and not saying why, the crew stopped the process.

My flight on 12/31/17 was cancelled due to a mechanical issue with the plane. Next available flight with Frontier was not until four days later so I called the telephone number that was given to me by Frontier so they could assist me with finding a different airline. After being on hold for over an hour (along with the other 250 cancelled passengers) I contacted United and was able to book a flight for $1500 for my husband and me to get home at 1:00 am this morning. Now customer service is saying that they won't reimburse me the promised $600 per ticket for flying another airline because I booked the flights myself!

I was kicked off a Frontier flight yesterday 12/28/17 in Orlando coming to Memphis. It was me, wife and 3 children. My 13 yrs old supposedly took a picture in the plane that bothered the flight attendant. I searched my son phone and I didn't see any picture anyways... the pilots approached me and told me, “If your son like to take a picture we are more happy to let him sits in our seats once the flight is over and take a picture for him.” The other pilot offered me to sit in his seat to experience the feeling which I thanked him and refused to sit, so we can leave and make it home... Shaked hands as they were very kind to us. Went back to our seats. Waited over 20 min to find out, two personnel asked all of us to leave the plane as the flight crew are not willing to take off, over my son picture they felt unsafe!!! I told them I searched his phone, there is no picture. I was like, "Are you guys serious going to humiliate us over this ignorant reason..."