Expedia Reviews

I cancelled a domestic flight with an agent using chat. He agreed we were within the 24 hours to cancel the flight and then rebook, as we had to change dates. The agent did everything he could to try make me pay penalties and change fees instead of taking the free cancellation offer, resulting in a credit. After insisting on the cancel 4 times, he then accepted I wanted to cancel and issued an email saying I would get the credit. Well the flight credit never came. Try contact Expedia with an issue like this? No chance. No email to send complaints to. Just chat agents who all take 3-5 minutes then another 3-5 minutes then endless delays and avoidance. Where is my flight credit? Why does it come to this? Ridiculous barriers put in place and old school avoidance tricks employed at this company. I do not blame the staff. This is how management trains them.

Expedia is nothing but a scam artist. They published a Swiss international flight from Denver to France, canceled it and never gave me back my money.

This has been the most horrible experience I have ever had with an agency like this. I rented a "pay now" car through expedia.com for pick up- 5/1/26 through 5/4/26. Prepaid and bought insurance. The morning BEFORE my pickup time Dollar Rental call me and said they had NO cars to rent me. I was furious because I was ready to hit the road out of town for my event. I told Dollar Rental I prepaid for this car. Dollar Rental told me that my refund come back from Expedia.

This employees are very disrespectful, can't speak fluently and refusing to help. They lie about their names to avoid bad reputation.

My experience with Expedia has been extremely frustrating and disappointing. The property was clearly misrepresented, and even after obtaining confirmation from the hotel to support my claim, Expedia has refused to take responsibility. Their lack of response and accountability is unacceptable. I feel completely misled and ignored as a customer. I would strongly warn others to think twice before booking through Expedia.

I booked a roundtrip flight through Expedia (RDU to Istanbul) in February 2026. Expedia emailed me that my first return connection was canceled, and it showed as canceled on their portal. When I called to request a refund, they told me the airline considers it "unconfirmed" — not canceled — and refused to issue a refund. My only options were to wait until the day before departure to see if a flight materializes, or get nothing back. I am currently stranded in Istanbul with a return trip in just days and no guaranteed way home. Although I have an email from Expedia confirming that the first leg of my return trip was canceled—and it also appears as canceled in my customer portal—Expedia relied on the airline’s vague claim that the flight is “unconfirmed,” not canceled, to deny my refund. This is contradictory and unacceptable. Avoid booking through Expedia if you expect any protection when things go wrong. They will leave you stranded and hide behind technicalities.

Expedia took thousands from us to book 2 one way business class air tickets from Tokyo to Vancouver. They booked two airlines with a stopover in Korea. They booked the two flights with not enough time to make the connection. They tried to blame the airlines but they were booking agent who booked two different carriers. It was a nightmare for us to try to get home after paying business class to make things easier!!!! Never again will we book though Expedia.

Nothing but thieving dogs... Over priced dodgy stays... Don't trust this 3rd party seller.

I’ve used Expedia a few times and it’s been pretty convenient overall. It’s easy to compare prices and bundle flights with hotels, which saved me some money. Most bookings went smoothly, though I did run into a minor issue with a reservation change that took a bit of time to sort out. Customer support got it resolved in the end. Not perfect, but still a reliable option for planning trips. and it’s been pretty convenient overall. It’s easy to compare prices and bundle flights with hotels, which saved me some money. Most bookings went smoothly, though I did run into a minor issue with a reservation change that took a bit of time to sort out. Customer support got it resolved in the end. Not perfect, but still a reliable option for planning trips.

Expedia is just trying to rob you of your money. They have false information on their page and will not give refunds, even when you buy insurance to get refunded if you have to cancel.