Europcar Reviews

Made an online booking, paid for it and for my own insurance. On location, they sneaked another, premium, insurance into the contract - without my knowledge and despite my statement that I had already had my own insurance!!! In total, I have paid almost double of the original booking price. Sent them my complaint but they turned it down. A rip-off company - AVOID!

Europcar’s own services are satisfactory (app, prices, information) but in the case of Miami International Airport it does business through FOX off-AirPort, which does not acknowledge Europcar’s priority status.

Upon being given the keys to our rental car, it became clear that the car could not fit our two bags in it (these were not outsize bags, just regular airline "checked luggage"). We had ordered that class of car because Europcar make a point of stating on their website that it takes two bags. I then politely asked for a different car that would simply do what their website clearly promises, but guess what.... "Sorry sir, we can't help you, except to offer you the next higher category of car" (for which I would be expected to pay approximately DOUBLE the price).

We contracted a service with Rentalcars.com, a special all inclusive offer. At the time of pick up, Europcar charged us for the same insurance a second time 10 days after we returned the car even though we already had one included with Rentalcars. The receptionist had everything ready to sign (only in French - service contracted in Spanish). We assumed it was what we had bought online (Car + Insurance, not car + insurance x 2). Don't even try to contact customer service, they respond like robots and Rentalcars didn't even try to get in touch with Europcar to sort out the problem. We are now in the process of a formal complaint. We are talking about 400 euros for an insurance service sold twice (Rentalcars and Europcar).

I prepaid for car rental online with Europcar Mexico. I subsequently lost credit card. They double billed me for reservation on old and new credit card #s. Said I would get refund. Nope. Never use them.

My rental was in France (CDG to Rennes). Their website doesn't transcribe dates correctly. This caused me to have to pay, then cancel, then get a refund (immediate), then rebook. For personal reasons, I later had to cancel that booking (rebooked with them for another location, so they were still getting my business). Because my credit card was hacked, I needed a refund on a different card. I STILL haven't seen that refund, two months later. According to my credit card company, I need to wait another month before I can take additional action.

I rented through PayPal and at the airport was asked to pay in full again due to possible collateral damage and no possibility of charging that through PayPal. Received the promise of getting my money back on return. After 1 month calling over and over they have not reimbursed me. Why?

Up until now, I have been a regular customer of Europcar (I even have top-tier status with them). I have noticed their level of service drop over the last 12 months and a recent booking has now led to the decision to switch to a different car hire company. I recently collected a vehicle from Melbourne Airport, upon collection I mentioned to a staff member that there was a tiny chip on the windscreen, I was told not to worry, as it was so small it would not be an issue.

Booked an automatic Kia Sportage 6 weeks in advance to find a Volkswagen Tiguan with dents and scratches awaited. Europcar's onsite rep offered an upgrade for an extra €15 per day. Furthermore, because we unknowingly arrived on a Bank Holiday, an additional €35 fee was required with an extra €48 to drive from Estonia to Finland. I had hoped to post a wonderful review based on a positive experience but find myself now warning other potential victims of this scam in advance. Avoid..

If you use your Credit Card for waiving Europcar/Fox Rental Car insurance. Avoid at all costs! It’ll cost ya! What to Expect: Wanted to share my more than unhappy experience with using Europcar/Fox Rental Car at the SJO location. Highlights include classic low price bait and switch charges, intentionally higher authorization fees and many times more than the stated policy on their website which will mean you will have to purchase their inflated insurance. If you use your credit card for liability/collision damage waiver, their website is clear in saying a charge of 5K to 10K will be preauthorized. Even the Europcar website that lists the costs of deposit on a credit car for the country of Costa Rica is the total rental estimate + 1600 USD.

We were visiting the UK from Australia. We used Wotif to hire a car through Europcar. We gave April 2nd, 12pm as the pick up time. Our flight was delayed and we could not make the pick up time, we were 1 hour late. The office was closed and they said that they would not reopen it for us. They told us that our booking was cancelled and we would have to hire another car. We asked if we could pick up the car we hired in the morning but they told us that this was not possible. We had to hire another car at an additional cost of $890.

Pickup was fast and easy as was the return. Price was exactly as promised and staff was friendly and helpful. My little Fiat ran well except for the windshield wipers which needed adjusting/replacement. Fortunately rain was brief while I was driving. The whole rental experience was top-notch.

Europcar seems more affordable than other rental companies but they will charge you hidden fees to make up for it. I recently rented a car at Edinburgh airport for 900 GBP. I received an invoice for 1100. The difference is a surprise "premium rental station" charge that was never disclosed. I am disputing charges with my credit card company. Beware.

Europcar erroneously charged my credit card $500 linked to a reservation that wasn't even mine, about 5 months after the reservation occurred. For the last 3 months I have tried tirelessly to have them revert this charge, proved that it wasn't my reservation, opened several cases and made over a dozen calls. It's been an absolute black hole of time. While the customer service reps agree there has been an error made, they always tell me they will forward it on to another team to fix and then I NEVER HEAR BACK. I am at an absolute loss here of what more I can do. People, rent with other providers even if they have a higher daily rate. In this case my dad made a reservation under his name and his credit card, and when we picked up the car I paid the extra charge of having a second driver (me) and since then Europcar has been charging me, with the erroneous charges starting 5 months after my dad's reservation was completed. WTF.

Tried to ruin the trip in Puerto Vallarta. Bought Expedia car with extra insurance but still wanted an extra 200 a day for more insurance, totally a scam. Shame on Expedia for selling this crappy car rental at Europcar, had to walk to another place.

My husband & I was in Amsterdam (Netherlands). We rented a car with Europcar. We had car for three days. Car was driven only on the highway, driven about 100 kilometers. There was no problem anywhere but when we returned the car one of their employee came & told us, "You scratched the car." We showed that it is dirt not the scratch. We took a picture & left. After coming home in 3 weeks we got the bill for €1536.67. I can’t believe this people can do this. They advised us that, "You have insurance. Go to them, they will pay us, you don’t have to worry." I STRONGLY recommend DO NOT RENT With this company. They are defrauding the insurance company, credit card company & the CUSTOMERS. The company is cheating with everyone.

At the time of returning the car, there was minor chip on the windscreen. I was advised by the person at the reception, that any windscreen damages were covered as part of the rental/insurance agreement and asked me to sign the undertaking. Few weeks later I was sent a bill for $250. I escalated the matter to claims department but was told very bluntly to refer to rental agreement and pay the bill. This in my view is misrepresentation and bad customer service.

They allow you to book but then they cancel so you can book another car and too at expensive prices. I had this experience almost 5 years ago and now the YouTube TD also suffered the same thing. I dont know why the company is still functional.

Europcar will show up as a little cheaper until you are at the counter. After being kind they tell you your personal, Credit Card Supported or Third Party extra insurance you may have purchased from Expedia, Orbitz, etc does not cover your rental. You are then stuck, you have to buy their high priced insurance or walk away and pay walk up prices at another company which are extravagant. I can’t believe they can exist. Go somewhere, anywhere else to rent a car or get prepared to be professionally and calculatedly screwed.

I rented a car in Bath UK for a 3 day trip around Wales. On day 2 I had a tire blow out on a country road in Wales. As per company policy I called Europcar and they connected me to their emergency tire service. I also told them I was more than willing to pay for any costs. On a side note they have no spare or jack in the car. The tire repair company made me sit on the side of the road for 4 hours before telling me that no one will come out. They informed me that they wouldn't be able to help me. I asked them what I was to do and they said we don't know. I called other emergency service companies and they informed me that they couldn't service Europcar vehicles. I almost thought my wife and I would have to stay overnight on the top of the mountain in 8 degree Celcius weather. Luckily, a wonderful couple drove us to a town 10 miles away. It was a Sunday so I had to wait until the morning to go to the local garage and arrange a repair.

Be aware. They will try to scam you on insurance telling you the visa doesn't cover insurance. When provided with proof they canceled my car. Wanted 550us extra. Big scam. This was in Mexico at Cancun airport March 22 2022.

Be aware, the people at the front desk will say anything to get you to pay more or trick you. I rented in Lisbon and was told by rental agent that the toll device in the car would track my charges which I could then pay with my credit card. Next thing I know, Europcar is charging me a $30 per charge handling fee on top of the tolls. Be Aware of these guys!

I hired a car from Luton Airport pick up 24th Feb 2022. My booking was connected to my flight which was due to land at 1650 hours. I went through passport control which took 45 minutes, collected my luggage and proceeded by the bus to the Europcar pick up point. I arrived about 1825 hours and it was closed. Luckily for me the receptionist was just about to leave after “waiting for me”. I explained that I had no idea the desk closed and that I came straight from the flight. He told me there would be an after-hours fee of £60 which I disputed. He assured me he would “waive” this amount. However, it was charged to my agreement which I signed after (I should have checked). After I arrived at the desk two other people also arrived.

Poor customer service and misleading pricing. Quoted price. Accepted and booked offer. Received voucher stating the final price incl. all fees & taxes. When picking up the vehicle (exhausted from no sleep after early am flight, and lengthy period spent at customs & baggage claim), the employee, who spoke as little English as we did Spanish, told us we needed to put a deposit on the vehicle OR purchase extra insurance. We chose the deposit and signed the paperwork given to us in Spanish. When the credit card bill arrived, we realized we had been charged 5x the agreed amount of the voucher.

I hired a car from Europcar at Alicante on November 9th last year. When I hired the car, via the internet, I hired it on the basis of Third Party Insurance Cover. When I arrived at the Europcar desk in the Airport the staff member I dealt with wanted to charge me €257 for a ten day hire period or over €25 a day for an upgrade from Third Party to Comprehensive Insurance. In Ireland where insurance costs are high, one would have had to pay at most €300 annually for this type of upgrade. I refused to pay this this as it was clearly a rip off.

Hi, we rented from Hotwire for Europcar. We took a shuttle from the airport and then the runaround started. Our reservation through hotwire was for a small car, it was supposed to be $432 (5 days). I got there and it was basically a negotiation. Started off with a lie about the fact that Allianz is not accepted in Costa Rica. I paid through insurance through hotwire. Then it went on and they tried to get me to take an SUV that was twice the price, then they said that we would need a 5000 deposit in some cases, $1000 deposit in the case they were trying to push me towards. They offered me some discounts when we were leaving. But never came close to my hotwire pricing. It was some grade A 3rd world country runaround. Don't rent here.

Made a car rental reservation a few months in advance of family trip. One week prior to family trip, Europcar informed me that my reservation had been canceled due to new in-country covid policies. There were no new in-country covid policies, and they refused to reply when I called them out on it. What actually happened was that they continued trying to rent the car I had reserved for a high price, and when they were able to get a higher price they canceled on me. By time they canceled, getting another car elsewhere was 3x more expensive (i.e., a few thousand dollars more). They literally ruined our family vacation, didn't honor our reservation, and lied about the reason for canceling. AVOID AT ALL COSTS.

Don't rent from Europcar in the USA. They used to be such a good company, but now can't organize themselves out of a cardboard box! We rented a car from Europcar in Miami for a visit to the USA. Upon arrival, I took my family and our luggage 20 minutes all the way to the car rental building across the airport to find.... NO OFFICE FOR EUROPCAR AND NO SIGNS OR INFORMATION.

Don't rent a car with Europcar in Jamaica! I reserved a car with them through Expedia and they did not honor the reservation. This added expense, stress and inconvenience to my short trip and provided a poor first impression of Jamaica. I waited 45 minutes for someone to come to the desk only to be told there was no car. I suggested I could come back tomorrow and asked what time. They gave me a time and referred me to an expensive taxi when I asked for a recommendation.

Do not rent from this company. The worst experience ever in renting a vehicle. They rip you off. I have a charge in my credit card for $150 extra of what saying that it was for winter equipment. I never get a "winter equipment". Never ask and they never offer me. When I call customer service they said bill is close that they can't do nothing. I rent online a Nissan Quest or similar Minivan. When I went to pick up the vehicle they give me a station wagon and they said is same thing. Very disappointed with this company. DO NOT RENT FROM THEM. DO NOT RENT FROM EUROPCAR. DO NOT RENT. You going to be misarable if you do it.

My reserved car was not available, but a more expensive one was. From other reviews it seems this is a routine practice - bait and switch. My $400 car ended costing $1500 with added insurance coverage.

I returned the car on a day off and the office was closed so after 2 days they deducted 800 Euros from my credit card claiming there is a scratch on the driver door and they refused to show me the car when I went to face them.

I recently rented a car in Costa Rica from Europcar thru Booking.com for a week. I prepaid for the rental a week before my arrival. When I arrived to pick up my car, they demanded extra insurance despite the fact that my Visa Signature credit card covered the car insurance. Not wanting to ruin my vacation, I agreed to move on. BUT... IT AIN'T OVER YET! I just returned and checked my credit card statement and these hooligans charged me AGAIN (double-charged) for the week upon returning Costa Rica. Booking.com will not take responsibility. Europcar absolutely refuses to acknowledge the DOUBLE charge stating boldly despite all the credit statement and booking evidence I provided them!! These guys are ** SCAM ARTISTS! STAY AWAY FROM EUROPCAR!!! They ruin vacations!!!!

I live in US and reserved this off of Expedia. The cost was $400 for the week and when I arrived to Guayaquil Ecuador - the cost was then $800 for the week PLUS $30 a day for GPS PLUS $1000 deposit that I was promised 5 days after my car return. When I brought the car back - they charged me another $200 for going over the miles. I was never told about that I had to stay under - and I’ve been back for almost 3 weeks now and still haven’t gotten my $1000 back and they don’t even have a phone number you can talk to anyone - the person through email said I have to wait 30 business days to get my deposit back. DON'T RENT FROM THEM.

I received a phone call from them after 30 minutes of reservation, saying they have to cancel my reservation. I did not receive refund within 1 month, so I called them only to receive answer they were not going to reimburse anything.

VERY VERY BAD - AWFUL EXPERIENCE!!! Read this entire review and save yourself a lot of money and wasted time on them!!! Used them for our Cabo San Lucas vacation - was for a pre-paid reservation at the their SJD airport location. We "pre-paid" for 2-week rental and insurance thru Orbitz back in March of 2021 [before the news told us prices were going up like crazy] for a November 2021 vacation. They stated they would not honor the pre-paid rental, and, of course, they would not honor the pre-paid car insurance. Insisted that we take their free upgrade [which means higher cost for their car insurance] to a larger car and crazy high prices on the car insurance!

AMERICAN BUYERS BEWARE!!! Rented a car from Fox and they are partnered with Europcar in Mexico. In both Cabo and Puerto Vallarta they will force you to take more insurance than legally required in Mexico. Over $300 in insurance for a week. Do not use this company. Their service is terrible, with old cars that have dents all over. Their pricing does not reflect your final bill, which is certainly going to skyrocket when they gouge you on insurance. You have been warned.

Catania Airport Location. The agent cancelled my reservation as I did not have an international driver's license for a 5 day rental. My rental was pre-paid. I had to get a rental from Sixt for 40% more money for a lesser vehicle. There happened to be other Americans at Sixt with the same issue with Europcar as mine. I trust this is a local issue with Europcar. I have written the company, but after three weeks, there has been no response.

I had a reservation with Europcar, but they did not honor the reserved price when I picked up the car. They tripled the cost of the insurance. That meant they were one of the most expensive rental companies and not a good deal at all.

Fraud. At Europcar counter the clerk agrees with you on extras if any and then makes you sign the contract electronically. The contract then includes several additionals that you specifically rejected, such as full insurance.

We rented a Peugeot 208 under the reservation # ** from 9/16/21 to 9/26/21. Because the flooding at the train station St Roch, we came late and the rent office at St Roch was closed, however the agency left the car key at the hotel Comédie St Roch. We were stunned when picking up the car, it was a Fiat Panda which is too small for 4 people with carry-on for each and cannot be the same size as Peugeot 8, we did not have the choice and took it as the need to go somewhere because the the house we rent is cancelled due to flood.

This review is for Urgup Cappadocia Airport on October & 2021. My car was delivered with no vehicle delivery form. I refused to accept the car without a delivery form. The car that was delivered had cosmetic damage on all sides. The office manager attempted to convince me to accept the car without the vehicle delivery form. When I refused he stated "I've got your money and not returning it! You can complain all you want, where ever you want!". I have never been treated this poorly by any rental service in 38 countries I've visited so far. I find Mr. **'s behavior to be unacceptable. Needless to say I refused the delivery. He demanded a payment of 59 euros (which I paid). He said that it was a payment for his "troubles". I contacted Europcar's customer service with no resolution so far.

I am 70 years old and have rented automobiles since I was 21, the first a VW in Germany in 1972. This rental is the absolute worst experience I have had in my lifetime. It started with the counter clerk in Frankfurt and is continuing today. The clerk gave our vehicle to another party because we were one hour late from our reservation time. He was rude and disconcerting. My rental was prepaid through Auto Europe but I found out later they charged me again for the same auto. They offered me an electric vehicle which was a mistake for which this space is not adequate to describe the dilemma I encountered.

We made a reservation through Hotwire.com for an auto to be picked up in Guatemala City from this company. When we arrive under the rain, we were told that because the reservation was not done right, we could not refuse insurance and have to pay a daily fee of $20.00. However, the reserved car value was fully cover under our credit card we always use up to $75,000. The person who provided service was an scammer not professional at all. We had to take an Uber car and go back to our hotel to make another reservation with a reputable rental company. We found the same rate, a better car on Enterprise Car Rental. They did not refuse our reservation and provided great service for a lower price. DO NOT RENT WITH EUROPCAR. THESE ARE CHEATERS WHO TAKE ADVANTAGE OF TOURIST!

I delivered my car back to EuropCar at Krakow Airport. The car was not damaged at all during our hire. I handed back the keys to the office in the airport which is 5 mins walk away from the car park. The EuropCar representative did not physically inspect the vehicle which surprised me but I thought nothing more of it....until 8 days later when I received an email with some very blurry photos attached claiming that I had scratched the vehicle in various places and claiming £800. I totally disputed the damage and was outraged that they claimed I had damaged the car without any opportunity to discuss at the point of drop off. Europcar is a fraudulent organisation looking to extract cash from customers who are forced to hand over their credit card details and authorise large payments in advance of the hire. They are nothing more than thieves. Outrageous. They should be shut down immediately.

I booked a reservation for a car for a 14 day trip to the Dominican Republic. Had a confirmation number. Once we arrived in Santiago Domingo and went to the Europcar counter to pick up our car. They could not find my reservation. The customer service agent informed me that we would have to wait until morning for them to sort it out. We needed to be in Bayahibe to pick up keys to our accommodations. Upon returning from our stay they had charged my card for the rental. I had to contact my credit card company to dispute the charges. This company is very poorly operated and no customer service. I will never use them for any rental needs and would definitely not recommend them to anyone

After an awful service, I received an invoice of £1,400 for some hypothetical scratches I never did. They don't even show you the car, nor the contract, but once you sign you are fully responsible and the company is shielded. Totally useless to complain to their customer service, as they are the ones who make you pay the unfair invoices to renew their old cars. Unfortunately, I've seen I'm not the only one, so better to to avoid this company.

Rented a car at Dublin airport at a great price as my card company covers all accidents and damage (great travel card!) They refused to allow it. They tried to say it was very clear at the time of rental that I needed a letter from the card company. It was NEVER clear and they sent me multiple confirmation emails without that spelled out. They immediately went into a sales pitch of insurance options! This happened to another couple as well as I stood there! It is such a clear bait and switch as to likely be illegal. I called my card company and they emailed a letter which I then showed them. Beware else they will attempt to extort you too!

Arrived in CDG on 12 July 2021 with an already paid reservation of a car by Europcar. They first wanted to give me the lower class car instead of the reserved class. When I said I know that car is not the same class and not fit for highways, they said so we don't have anything and are sorry! Finally the guy offered me a car at one class higher but not for free as it should be (I had reserved for that day and that hour!) but for 20 euros par day extra for the 17 days. I didn't have any choice because I had already paid around $840 for the car they didn't have and I would have lost my money. In short, they rent cars that they don't have and force customers to pay heavy extra money for upgrades. Or downgrade their reservation for free!!! This is the 2nd time they did it to me! I WILL NEVER RENT from EUROPCAR in my life.

I have rented car from Europcar in Liberia, Costa Rica. They quoted me AWD SUV and quote was good. Once we arrived to Costa Rica it took an hour for Europcar to get us from airport to rental place. They were so disorganized that they had a lots of people waiting in airport as well as waiting to get a car in rental office.

Do not be tempted by the obvious low price (I book it in Expedia under Fox car rental) because I believe Europcar has a company wide system to bait and switch to rip you off. At the pickup airport at Tuxtla Gutierrez, Mex., I was charged 7.50 USD each day for declining the company offered insurance because I already purchased Expedia’s $11.00 USD per day. I was given a Chevy which has approximately 45000KM and the agent who checked me out took photo of the vehicle both inside and out and obviously there are many imperfection all over. After finishing all the documentation, A $ 7500 USD security deposit was required.

Absolutely horrible experience. The person that was supposed to give us the car arrived 3 hours late and I had to change my travel plans because of the delay. I had to change my return destination because of this inconvenience and they charged me 300 dollars for the change. It’s an absolutely terrible company with zero customer service. I wouldn’t Recommend it to my worst enemy.

Reserved a car from EUROPCAR for 3 days in Loreto BCS Mex. At time of reservation I also purchased full coverage insurance from Allianz Insurance through the Volaris Airlines website. When I arrived to pick up car, they demanded that I purchase their full coverage insurance, they claimed that the insurance I had purchased was only for 3rd party coverage and they would not release the car even though I presented proof of the full coverage insurance I had purchased.

I am writing this complaint, not only to show my disappointment on the overall customer support service, but also your lack of interest during the past months to address the issue. On Friday, 24/07/2020 my friend rented a car at Europcar’s location in Eindhoven centre. Long story short, the car had a breakdown failure while we were in Germany, which Europcar attributes to us due to wrong fuel usage. This is something which baffles us, since we are sure we used the correct fuel, at least the one that was on the car’s sticker. We cannot prove otherwise, so we’ll leave it as is.

I reserved a car with Fox in Cancun, Mexico. I used to rent with Fox in the USA and have always had a good business relationship with them. Apparently they have merged or were bought out by Europcar. What a disaster. If I would have been aware of this I would have never rented from them. Ten years ago, Europcar in Mexico illegally tried to charge me (unsuccessfully) for damaging their car. On this particular trip ie on 11/16/2020, I had a Mid-size SUV reserved, a Dodge Journey. Upon arrival they refused to give me what I had reserved and tried to give me a Chevy Trax. We all know the difference, so let’s not play stupid on this. Then they jacked the price of the car up by over 300%. Yes, I have a picture of the new contract, as I am sure they will also lie about this.

We had a car rental reservation in Cancun on Sept 8th. They didn't honor Expedia's insurance. that's fine Europcar requested $12.000 USD no joke $12.000 deposit or buy their $50 per day insurance. What a gimmick? Europcar won't refund if you even return the car 2 days before. Be ready to spend your 45 min to 1 hour at Europcar store to make a deal. Polices are joke. Police asked $400 for speeding or they will send you to a court for 10+ Ready to spend your half day of your vacation. Corruption Corruption Corruption. I wish I made a video. The biggest advice to those who want to go to CANCUN. Don't go!!

I made a reservation for a rental car at Orly airport in Paris; my flight was changed and I realized that Europcar agency closes at 6:00pm and does not offer pick up after closing hours. The company does not refund your paid reservation and offers generously a voucher instead. I will stay on night at the hotel in the airport to get the car at 8:00am. I was told to be on time at 8:00am because they were doing me a favor to keep my reservation one more day. This company has zero flexibility.

My experiences with Europcar. :( It was my first rental with them and I waited in line for over 3 hours (I had a reservation at 8pm, I did not get the keys until 11:30pm). To make matters worse it was closing time and when I got to the car the fuel tank was half empty. I went back but the counter was already closed so not only did I lose 3.5 hours but I also lost 30 euros. I should have stopped using them right then and there but stupidly I decided to try one more time. On the second rental I received a defective car that was making noise and I had to return it. Unfortunately, I also received a speeding ticket during the rental term. I paid DGT in Spain directly for the fine with my credit card, Europcar had nothing to do with administering the payment. When it was time to return the car I returned the car on time but the person working the counter did not want to be bothered with me and told me to just drop the keys in the dropbox.

Booked a car online, they didn't have any car left when we arrived to pick it up, holiday ruined. We also had to raise our voice to have a receipt for cancellation as they wanted to dismiss us without it simply because the staff couldn't be bothered to produce it. If you care about your plans, stay well away from these cowboys.

I cancelled a car hire reservation, according to their terms and conditions I am entitled to a refund, but they refused to refund for 18 months. I used the voucher to make a new reservation, but instead of reducing the bill they made pay in full and promised an immediate refund to my credit card account for the voucher amount. I contacted their customer service phone line 4 times asking for the refund all to no avail. I email a complaint detailing the whole story and received a reply saying that I must make a third car hire booking using the voucher or wait 18 months for a refund! Europcar ignores their own terms and conditions, breaks promises made and does not deserve any customers.

Booking Reservation **. I rented a car from Europcar El Calafate, Argentina. I planned on driving over to Chile for a few days and returning to Argentina. But due to the pandemic break out, Argentina closed their borders and shortly after so did Chile. We had no option but to return the vehicle to the nearest Europcar in Chile, Punta Arenas. Europcar Chile said we should not worry as it is out of everybody's control what is happening, and so it is.

Overall reasonably nice car and process to pick up and return also was ok. But small billing scam. My contract in in euros and they are supposed to bill me in euros (as all other rental car companies in Europe which I use often). Yet they take advantage if you use a US credit card and convert the bill into usd with a 5% surcharge. 5% is not such a big deal but it is DISHONEST and they are not allowed to bill in a different currency without my authorization. I made a complaint and got a dumb and misleading reply from them about it. So I disappointed.

My friends and I rent a car for a UK's trip in the Gatwick's airport on the 7th of February of 2020. An employee of the Europcar office, called Vladimir, attended us kindly. He said that we were lucky because they had a better car for the same price that one we ordered. So we firm all the papers and pay the deposit. The surprise is that the deposit was not refunded to us. We then discovered that we had been ripped off. An extra 40 pound charge was added per day and insurance. Of course we cannot go legally, there is our firm. But I am displeased. They must think that we were stupid, and in that occasion they were right, they took us in low guard. Be careful with europcar.

We were forced to cancel our car rental in Costa Rica during the Covid19 pandemic. When we signed the contract, we agreed & paid $56 US a day for insurance. Europcar ended up charging us $189.11US. When we tried to contact them on 3 separate occasions, we did not hear back from them. They are guilty of misinformation & dishonest practice. Also, it was impossible trying to contact them at all. I WOULD STAY CLEAR OF DOING ANY BUSINESS WITH THEM!!

The company offered a compensation, after some months I received it.

Had a week's trip to the UK from the US, used a booking company for the car and pre-paid the insurance. When I picked up the car from Manchester airport the guy told me the insurance was invalid and scared me into paying their insurance. I thought OK I'm in a foreign country and they drive on the wrong side, I'd better make sure I'm properly insured, even though I'd already paid, I paid again. Had a great vacation, took the car back, no tickets, no accidents, no problem. 6 months later Europcar charged my credit card again, almost the same amount bar a few $'s.. couldn't even get anybody on the phone to do anything about it. Filed a chargeback with my credit card company and am waiting to see if I get my money back. I would avoid this company like the plague, didn't get the car I booked, rude customer service and then a second charge for almost $300 6 months after I rented from them.. I hope this company is not indicative of UK rental companies.

Europcar man took total advantage of us and was over friendly which made us trust him and he in a conniving manner persuaded me to sign for all sorts of add ons that I definitely did not require. I thought he was talking about the ones that I had purchased on the FULL PROTECTION so I signed. The company should not employ such people who are pulling the wool over people’s eyes. It looked like he works on commission as he was determined to add on items we had already purchased with a third party at BOOKING.COM. I have tried to contact Europcar and the customer service is appalling. I said to him “where should I sign” and he pointed to all these extras that I hadn’t asked for nor required! Clever man? It has cost me a fortune and trebled my initial cost of hiring a car with the company.

I rented a car for a month in fall of 2019 from Europcar pickup in Manchester. Not only was there heavy sales pressure at the time of pickup (Manchester Airport) but following the return there were a string of toll bills & parking charges, which I'd thought I'd paid while on the road. Of course there were late fees and Europcar service charges. I no choice but to pay them, even after exchanging emails in an attempt to negotiate. That was all finally resolved in December 2019.

Thieves! Beware! London Heathrow - EuropCar - Terrible Service - Complete Rip Off. They More than Doubled the Price at the counter at Heathrow - Agent spoke in circles avoiding direct answers and refused to acknowledge our insurance and refused to give us a car unless we bought their insurance (at 5 times the price for less coverage) from her and constantly refused to give us a total including our original rate pre-paid. She kept evasively talking about one thing when we were asking about another to deliberately confuse us - a real professional con artist.

Rented a car from Europcar in Austria for 10 days. Instead of getting a bill for agreed upon $608 I got a bill for $1,745. They claimed that the difference in $1,137 was to fix supposed "damages" to the vehicle. Turns out there were some scratches on one rim and a 2-centimeter minor scratch on the passenger side of the front bumper. Those were there before I took possession of the car. Unfortunately I didn't take any pictures.

I had terrible and nightmare experience with Europcar France. My bill was generated for EUR 218.40 for 4 days but they charged me EUR 645.09. I hired a car from Europcar (France) from 15th of Feb 2020 to 18th of Feb 2020 but they charged me for total 6 days with a dump excuse. On 18th of Feb 2020, I went to their office to return the car but the parking area was full and the office was close, thus I parked the car in the basement. I tried to contact to the helpline number and informed them that I have parked the car in the basement. Plus, I also received confirmation in an hour from Europcar side that the car has been received. I have taken all the pictures as proof and send it to them via email. But their excuse was terrible:

I had prepaid my rental through Autoeurope, starting in Queenstown, ending in Auckland. On the voucher it specifically said $0 One way fee or something to that effect. Crossing the Cook Strait you need to return your car in Picton and pick up another car in Wellington - it is still considered one rental though. In Wellington they printed a rental contract that stated I had picked up the car in Queenstown (which I did) and returned in Auckland (which I did).

On the 2nd March 2020, H1 vehicle was returned at OR Tambo at around 13H00 and I forgot my shoes in the vehicle as we are in a hurry to catch the flight to Cape Town. When I arrived in Cape Town after 2 hours, I went straight to Europcar branch in Cape Town Int. Airport to ask them to help me to get my shoes. They took my details and promised to get back to me in which they never did.

I recently hired a Europcar rental car at Gatwick Airport, the agent, Marie, advised that it was “mandatory” to obtain theft insurance or the car would not be released. This doubled the cost of the rental. I subsequently learned this was not the case. Theft insurance is not "mandatory". I reached out to Europcar who agreed this was sharp business practice but stated since I rented the car they would continue to charge me. It appears their policy is to purposely mislead at the desk and claim there is no record. I have let Europcar review this review and they had no comment.

I reserved a car in Germany prior to my trip from the US. I filled out all the paperwork online and arranged for the car to be available at the train station when I arrived. I was assured through email that all was in order. The car was not at the train station when I arrived so I had to take a taxi to the rental agency in Freiburg. The agent had not saved any of my information for the reservation so I had to start all over. This took over an hour to redo the reservation. I did not get the car that I had requested and was downgraded to next available. I returned the car an hour before it was due in the contract. I returned it clean, undamaged and full of gas as per the contract. An employee inspected the car and confirmed that all was in order. The agent confirmed that there would be no extra charges and printed my invoice. This should have been the end of the transaction.

We rented a car through a third party Auto Europe. We had a good deal included full insurance and no deductabls. The front desk spent a long time explaining us that we need more insurance to feel safe but I knew the whole show so I denied all she offered since I knew I had contacted a full insurance price. So a month after coming back home we got an email from Europcar that we need to pay a fine and and they would pay it for us for a %20 fee.

I rented the car in December 2019 at the Venice airport, they gave me a car without winter tires but only with snow chains. I had to go to Switzerland and it was snowing so when the car started to slide on the snow, I tried to install the chains but they were all broken. I have tried to call them several times and nobody picked up the phone. I had to buy a new pair of chains spending $ 181.65, when I returned the car I opened a claim and ask for reimbursement. The operator asked me to leave the new chains on the car. Now, after over a month, Europcar sent me an email refusing to reimburse me for the chain because I should have called them. So besides the expenses of the chain and the lack of reimbursement, they now also have a brand new pair of chains at my expenses. Really a scam.

Booked a car at Europcar Gatwick via Expedia. They refused to let me have any car unless I paid an extra £20 per day for insurance which I do not need, and despite me having all paperwork required. I also said I was willing to leave £18,000 deposit as they also demanded (for a Fiat 500!!!). They kept moving the goalposts and lying through their teeth, saying Expedia should not have promised the car etc. etc. In the end I had to use another company and paid about 50% more than the pre-booked rate I had been confirmed by Expedia/Europcar. Avoid like the plague!

This is the worst experience I have… This is the worst experience I have ever had with a car rental company. My Mother had just passed away and the LGW North location was closed at 9AM in the morning. I had to get a taxi to the South terminal. After having a 12hr flight all I wanted was to get my rental and drive the 3 HRS to my mum's home. The rep was only interested in upselling me to a Mercedes. To which I politely declined and stated I was tired and had all insurances via my credit card.

Our son, a University student with little available funds, took a careful route and hired a car with a “big name” when he booked a short trip to Portugal to attend his grandfather’s 90th birthday party. He expressed a wish for a hybrid, but on arrival shortly before midnight on Friday, Europcar informed him that only fully electric was available. They provided him with instructions as to how to recharge the car using a Europcar plastic card. He had a 2 hour drive ahead of him, which turned into a 4 hour nerve wracking trip on his own. The reason.... The plastic charge card given to him by Europcar did not work, so he was unable to recharge along the way. He had nobody to telephone and was understandably shaken when we saw him the following morning. Fortunately, we attended his grandfather’s party at a restaurant which offered a free charge of the battery.

Can’t show previous damage on car when collected yesterday. Once in the car park I noticed the car did indeed have damage. I took photos and submitted them online. The response was we will take the photos into consideration when the car is returned. I had the issue escalated to no real solutions. So I returned the car and are now dealing with a company that cares. Basically they stated that the car had no damage on it previously. I have cancelled my credit card that was used in case they try and charge me for something that was clearly there to start with. DON'T USE EUROPCAR! They can return to Europe where they belong.

We approached Europcar to hire urgent rental as our plane had been diverted. $1000NZ for the day we walked away. The attendant ran after us said he would do it for 250. We accepted, turned into $336 when we requested full cover. On noticing a 500 excess we were told, "No you have full cover".... interesting. We then went out to find the car and take pictures ourselves. The guy at the desk in Christchurch NZ said just park up and put key in drop box on arrival Queenstown.

I am (was) a regular Europcar customer (5-6 times a year for a week or so each time, for a few years) from the Heathrow Europcar branch. I was really pleased with their friendly service, their cars and their prices. However, I was recently charged with damage to wheel rims. I hadn't done this, but also hadn't checked the car when I picked it up as I dealt with them so often and they were usually so good about checking and noting car damage before renting. Initially they said they would check the video from the day, then afterward said there was no such thing as a video to determine the state of the car on site exit. Fine - it was my fault for not examining the car myself. I am insured anyway so the charges would be reimbursed to me.

C3 Citroen that we reserved was not avail. The car rec’d (OPEL (VAUXHALL) CORS1.4 VD FG-001-LH) was not even close to “similar” to the C3. Car was too small compared to C3. Paris office location was very difficult & time consuming to find; we incurred extra cab charges because the taxi driver could not find it either. CDG return was impossible & airport signage was nonexistent!!! After 30-mins of driving around CDG looking for Europcar car return, we parked up on terminal street level and finally found someone to direct us down to the lower level to Europcar returns!!!!

I booked a car online for Paris, canceled it the very next day, got the ok from Europcar that the cancellation was ok and no surcharge was made. 3 months later I get billed by the amount. I reported the problem both to our local Europcar dealer in Romania and to the international customer care service from Europcar. After a few brief exchanges via email (no phone on website) I have no answer from them for 3 weeks now and I still did not get any refund. Most probably I will start contacting European customer care center and ask them to help in solving this matter. For sure I will never use their services again.

In Oct 2019 we made a pre-paid booking for a car for a week through Rentalcars.com. Received an acknowledgment email from Europcar that included the rental terms as a PDF. At the BHX desk Europcar refused to honor the contract. They falsely claimed that our credit card did not cover CDW, tried to sell us unnecessary insurance, tried to get us to sign a (disclaimer?) form that contained several false statements. They claimed that we should have made the booking directly through Europcar Birmingham. Eventually, possibly because we had plenty of time and would not capitulate or go away, they cancelled our original contract and wrote us another under the same terms as the original, but for substantially less cost. Utterly bizarre.

I've rented several cars in Mexico recently and I understand that you have to buy Mexican insurance but Europcar uses this to perpetuate a scam. They wanted to almost triple the cost of our rental with insurance! We had to fight to get the insurance cost down and it still almost doubled our rental cost! We are so angry! (slow and confusing service on top of that).

My husband and I reserved a car for ten days (in August 2019) with Europcar through Auto Europe, at a cost of $1,060 US dollars. After a long flight from LA to Lisbon we arrived at the crowded Europcar Lisbon airport window to pick up our already paid for rental car. After 2 hours, our number gets called and the Europcar agent tells me that our reservation was canceled. The Europcar agent explains that they notified Auto Europe and we in turn should’ve been notified. I asked the agent how this could be possible when the car had already been paid for. Then he offers us another car for an additional $1,700 plus a deposit of $300 that he assures us will be refunded. Weary, tired and vulnerable we sign up for an upgraded rental car that we didn’t want, at over 2 times the price.

Europcar = scam! I repeat. Never use this company. I hired a car in Bergamo which had done 40000km and naturally would have “some” surface scratches. When I collected there was no mention of looking over the car (beginning of scam) only that it took diesel and you are on your way!! Upon returning to a different depot the issues began. Apparently I had put a scratch on the front bumper and good luck thereafter. I signed a waiver to say it must have been there already but you guessed it, they ignore that and charge you some exorbitant price to “fix” the car (ie leave it as it was when I collected as there was no damage that wasnt already pre existing). DO NOT GO NEAR THIS COMPANY!!!! I paid good money to hire the car and they still have to milk more out of me. I got let off lightly from what I read....

I do not how this company still operates. They simply are not able to provide any resolution to a simple issue caused by them. The only thing they are pros at is to keep us waiting. What an absolutely awful customer service. Will not recommend anyone to even try.

My Wife and I flew from Toronto/Canada to London England summer 2019. I had booked a car through sell off vacations website which uses "car trawler" to reserve and supposedly pay for a car with Europcar. I paid for my reservation in full while in Canada prior to our trip and received my confirmation stating paid in full and ZERO dollar balance upon arrival. Upon arrival I was told that was just a deposit and didn't really count. The car I reserved was not available. I was fine with that except I was charged $800 + for an "upgrade" which looked like an equivalent to me.

I had a very unpleasant experience with Europcar in Bordeaux Airport, France. After having paid the rent cost, I picked up the vehicle and provided my debit card for the deposit. The deposit of EUR 400.00 was taken (not just authorized) from my card, but it was never returned to me in full!!! I was charged for a premium insurance without my agreement. As I paid the basic insurance while booking the car, I did not expect to be charged 81.00 euros on the top of the cost. Furthermore, Europcar withheld it from my deposit rather than notifying me during the pick up. I did not speak French, but I questioned that amount on the invoice. Their employee assured me that nothing would be taken from my card and full deposit would be paid back. As it turned out, that was a pure lie!

If Europcar's quote is the cheapest then they may use underhanded tactics to recoup money. For us it was by adding an upgrade charge WITHOUT telling us about the charge. Oh, the figure was on the agreement, nestled in among many other figures, in small print AND NOT in English. If you choose to use Europcar then please, please, ask them to explain every figure on the agreement before signing. Don't worry about the queue of people behind you, in fact tell them that you've heard reports that Europcar have hidden charges on the agreement and that they must check too. Once you've signed the agreement Europcar's customer service will not accept any complaint, no matter how many witnesses you have that you were not verbally notified of additional charges. I hope you enjoy your holiday.

I rented a car in Rome Fiumicino Airport in July 2019. Arrived to collect the car late in the evening so the Europcar representative didn't check for any of the damages. I believed this was standard procedure. When I delivered the car back, the representative says there is damage to the car that was not there before. How can they state if nothing was checked at the time of pickup? He then asks me to write a statement about what happened, which I do and sign. A few days later I get charged 500€ for 1 scratch that I didn't do. Also receive a document with my signature saying that I admit that I did this damage to the car. This is stealing and producing fake documentation. Please avoid these scammers!

You get the car with loads of damages, and the damage form is almost empty. The criminals do not want to add the rest of the damages. When I returned the car they charged me, AND an older lady next to me a minor scratch in the windscreen. I did not make that damage, and they rip you off for 500 euros!!! Criminals!!

We rented online directly with Europcar, Rome in July 2019. When we arrived the model of car we reserved was not available and we were offered an alternate which was damaged, dirty inside and out and did not have a full tank of gas. We complained online a couple of times but to date have received no acknowledgement or reply.

I recently rented a vehicle from Europcar at KLIA in Malaysia. The car plate number was **. (Model: Alza) Rental was from Dec 20, 2019 till Jan 04th 2020. Overall service was TERRIBLE! From the onset, the car was not washed and was very dirty and bad odor inside the car. Mind you I tried calling them from the time I drove out on all the numbers they provided me, but no one was answering the call and it was constantly going to voice mail. I somehow manage to get hold of the KLIA2 office and they told me they will get the Main office at KLIA to call me back but nothing was heard from them at all for the multiple times I have tried to reach them.

I rented and prepaid for a car a couple of months in advance. When I showed up with my family, Europcar told me they did not have my car. Instead, they offered me a lower rate car with no offer for reimbursement or compensation. The car did not have the right seatbelts to be able to safely include a car seat for my toddler. A few days later, they brought the car I was supposed to rent but it was an old version (even less safe for a car seat). The worst part was that they just didn't care. There was no attempt to fix the issue at the counter or online (I sent a couple of messages in the Europcar website and I have not received any response).

Re EUROPCAR, Salzburg airport. We had booked and PREPAID our vehicle. It was with EUROPCAR, through PRICELINE. The website for the location said it closes at 2300. We arrived at 7:10, to find the kiosk closed up tight. We were forced to rent on the spot from another company, because it was open, at the cost of €120, for one night, then return to the airport the next day and get our prepaid vehicle. We have been trying to get reimbursement for the emergency rental... EUROPCAR & PRICELINE don't care and are ignoring all attempts FOR RESOLUTION.

We rented a car in november of 2019 with Europcar Malta. When we took possession of the vehicle we noticed a few scratches. The employee told us it was normal use. When we returned the car the employee, told us that there was a scratch on the back bumper. He charged us 350euros because he said he needed to replace the bumper altogether. We contacted Europcar head office to expose the problem (with pictures of the car and the employee). Took them more than a month to give us an answer which was "You didn't book through us so contact AutoEurope UK". AutoEurope UK never answered our calls. Customer services really let us down. We feel that we were scammed and we don't recommend this company.

DESERVE ZERO STARS BUT IT IS NOT AN OPTION. Reserved a car for a family trip to Cancun over New Year’s. Before I provide the details let me see that I have made many trips to Mexico and I’ve rented a car every single time usually with Budget or Enterprise and that all amounts stated are in U.S. DOLLARS. We did the rental car reservation when we booked our flight on Southwest Airline’s website and so expected this to be a reputable company. IT IS NOT. We reserved a midsize car for 7 days and were quoted, in writing, $114 and cents total. When we got to the counter we opted not to take the full insurance on the car because we have a credit card the covers it. They wanted to charge us $104 (U.S. DOLLARS) per day and would not allow us to decline insurance unless we agreed to reserve a security deposit on our credit card of almost $12,000 (U.S. DOLLARS). The rental with insurance would cost us $842 plus additional taxes.

Last October I rented a Europcar car at Tromsø airport for 5 days. I returned the keys convinced that I had not done any damage to the car; after 4 hours I received a communication via email saying that after washing they found a scratch under the rear bumper, complete with a photo attached. The damage was very minimal, I thought I could have caused it without realizing; we had traveled several kilometers on unpaved roads under repair and it could have been a little larger pebble to have peeled off the paint.

I needed a last minute reservation and reserved a car online at Brighton. £45.01 was deducted from my account and the booking confirmed. The morning of the reservation I got a voicemail from Roger telling me there were no cars, my booking was cancelled with no financial penalty to me. Roger did in fact not cancel my booking and I was the charged a further £45.01 cancellation fee. Europcar stole £95.02 from me, when I raised a complaint Roger at Brighton lied about the voicemail saying he say my car "might" get canceled and I needed to call back. Luckily I have a recording saved where no such things were said, and he was just trying to paint fault on me because he had made the mistake in not cancelling my booking. I was only offered a partial refund of the no show fee, so Europcar have stolen £45.01 from me. I have taken this further but I would avoid them like the plague.

I rented a car for one week at Waverly station Edinburgh for a road trip thru Scotland. When I picked up the car I noticed immediately the car had not been cleaned and the SD card was missing from the gps. I went to the desk to request a different car. The men behind the desk couldn’t be bothered, handed me a Tom Tom gps and said that was all they would do. Not to mention the price I was quoted was higher. The aftermarket gps has not been updated we discovered on our journey through the highlands and didn’t always work.

I rented a vehicle from Europcar Malpensa at at the end of August/beginning of September. The vehicle was returned via their express return at the airport. The return was processed and my final bill charged. About a month or so later they sent me an email claiming that I damaged a wheel (I did not). I do not have photographs of the wheel to prove that I didn’t do the damage, so reluctantly opened a claim with via my travel insurance for the car rental. I’m convinced that either the damage was there from a previous rental OR, more likely, someone else damaged the wheel after the return and Europcar decided to pin it on the last renter, betting that they wouldn’t be able to contest it as I can’t. Europcar did not immediately cooperate with my insurance company to provide the necessary details for card services to issue the check, but eventually did.

I rented a car from Europcar and the experience was fine until I returned the car. Since I've returned the vehicle: 1) I've received 5 separate charges of $400+ on my credit card from Europcar, with one or two of those charges being reversed. 2) I got a bill for scratches on the car 2 months after I returned it with little to no explanation any of it--and I barely drove the car--I'm confident I did not cause any of the scratches. 3) After calling, they acknowledged that some of the charges were duplicates and would reverse some charges--except they reversed the wrong charges and left the higher charges. From what I can tell, at minimum, they are unable to charge me properly. At worst, they're actively trying to engage in fraudulent behavior--I don't think this is the case to be honest, but it's frustrating to the point where I am on the verge of cancelling my credit card.

Do not be fooled by the reasonably pricing upfront, you will pay much more in the end. They canceled my contract one hour after pick-up time at the airport. This was not a reservation, I had already paid the full amount for the week. Being in a bind, I was then charged an extra $310 for the same vehicle. To add insult to injury I was charged over mileage on the return. The contract clearly stated 800km, but I returned a day early and they said it was now 700km. This makes no logical sense in any fair business dealing as the mileage was prepaid. It's not like they refunded me any money for returning early. They do not return emails or request to dispute these charges. Avoid this company at all cost!!!

I rented it a car with Europcar 6 months in advance in the Dominican Republic and I wasn't told that I MUST take the insurance with them, this I learned at the time of pick up. I paid for a different insurance because it had a good coverage and the price was reasonable. At the time of pick up I was told they don't take that insurance and if I declined no to take Europcar insurance I would have to leave 3,000 dollars deposit just for declining their own. I said NO, I already have an insurance paid; however, they didn't take that insurance so I was FORCED to purchase their insurance "the basic plan" so I ended up paying double for the insurance.

This past summer I rented a car from Europcar. When I picked up the car at Rome airport I noticed a scratch on the hood that I indicated to the attendant. He marked the car diagram where the damage was and initialed. Three months after I got back to the US my credit card is charged roughly $250 by Europcar. When I contacted them to find out why they produced a a letter that they claimed they sent me with two pictures of a tiny scratch on the bumper but an invoice of repair done to the hood. When I challenged the charge they wouldn’t explain why they charged for the hood and sent me pictures of the bumper. They wouldn’t refund the fraudulent charge. They’re crooks! Don’t rent a car from this company. Once they take your credit card they charge whatever they want.

This is a brief write up of my experience of hiring a Europcar at Gatwick Airport. On arriving at the rental office I informed the agent I was there to pick up my hire car and that I did not require any extra insurance other than what my credit card covered. Agent informed me that I must get a written confirmation from TD Bank in Canada to avoid a premium insurance charge being added. This I did but then I was charged $700 at the end of my rental for extra insurance that I did not require.

Please don't rent a car from Europcar unless you have money to burn. My 17 day car rental was confirmed online and I refused the insurance coverage as I had a letter from my bank to show that I was covered through VISA. I arrived at London Gatwick to pick up the vehicle and was told I needed insurance. After trying to convince the agent I didn't want or need additional insurance over and above my VISA insurance, I was told that I couldn't rent the car without it! Oh sure, I could have walked away - and then what? I needed the car for my vacation. My rental was $392 and my insurance came to $662. I was forced to pay over $1000 for a car rental!! Europcar have their customers over a barrel. They use Mafia type tactics to squeeze every penny out of your bank account. I have one piece of advice. DO NOT USE THESE CROOKS!

Picked a VW van up in Rome, after check in went to the garage to collect and it was so tightly packed in the underground storage it took them 10 minutes of back and forth to get the van out. The staff spoke no English and we were just handed the keys, no inspection, nothing. Returned it with no new damage a week or so later, returned during normal hours, no check in process, when we offered to walk round the car to inspect it we were waived away. Later had an unannounced 50 Euro "accident assessment " charge. Then a lot of emails back and forth where they claimed we damaged it seemingly in several places, we did not. Now we are being charged 275 euros for damage they say we did but won't provide any evidence we did. Avoid these people, do not rent from Europcar Italy

I have rented a vehicle through Europcar for a trip to New Zealand twice now and have had great service both times, each time ordering a Toyota Corolla or equivalent as I only wanted a small vehicle. As I didn’t want to pay the extra money for a GPS system, I took my own, only to be pleasantly surprised by getting an up market model Corolla (at no extra cost) which had a built in GPS system which was very handy and easy to operate.

I prepaid for a rental car from Venice to Milan Airport. PREPAID. In Venice the EuropCar is a franchise (?) called Consorzio Motoscafi Venezia. It says EUROPCAR out front. I showed the man at the desk my prepay and he said yes it was prepaid. We got the car drove around for a few days and returned it at the Milan Airport. I then get a bill from Cosorzio Motoscafi Venezi on my credit card. It's been 6 months and these jokers haven't fixed it. I will NEVER use EuropCar again for any reason. The amount of aggravation this has caused is not worth the few dollars saving. You can't even get someone who speaks English on the phone. Extremely frustrating to be charged TWICE for one car!

No better than a back street rental company. We have rented many times off Europe. This time we were gouged for a cleaning charge and a RAC call out. Save yourself the unpleasant experience and hire from a decent honest company not one that will nickel and dime you.

Save yourself $700! I travel frequently and have never had an issue with a rental car company until I came across Europcar, Heathrow. Having read reviews, I am seeing a similar pattern. Everything I have read in the reviews resonates well, the line was over two hours (with a reservation) and then staff were persistent in trying to sell extras despite me protesting, and tried to claim I didn't have insurance until I showed legal documents which they read in great detail. They take advantage of people getting off long haul flights.

I was charged an additional of 50 EUR at the booth for being over 1h late in comparison to the booked time (flight was delayed and advised beforehand and luggage was lost). After the car was returned, with a signed confirmation of NO DAMAGES, I was charged 250 EUR for damages found 2.5 months later. After much complaint, they claimed it was cancel, but I still received the charge. Never answered by customer service. They also do not speak English at the airport Europcar.

I rented my car at the airport in Barcelona approximately 0800 on 11 November 2019 and returned to Seville approximately 1500 on 17 November 2019. After extensive research I believe the fuel tank capacity of the Peugeot 5008 I rented is 55 liters. I added 42 liters 10 km before turn in at Seville Train Station. The reserve light had not ever come on, so there was 7+ liters in the tank when I added the 42 liters. Total fuel in the tank at that time was at least 49+ liters. Average fuel consumption is normally 28 km per liter. Thus, there was at least 49, and as much as 54 liters of fuel in the tank when I returned the car.

Res. No. ** overcharged by 150 pounds at end of rental and in spite of them and I having documentation to prove it these arrogant ** refuse to refund the money because what can I do about it short of taking them to court. Avoid Europcar.

We recently rented a car from Europcar at Gatwick airport. We had a prepaid voucher for a Nissan SUV. After a long wait we were processed by an agent who proceeded to inform us that as we were loyal customers we would receive a free upgrade and would we like a standard car or automatic. We accepted the offer and my husband signed the papers. We questioned that we were authorizing a larger amount than on the contract and were told not to worry. This would come off at the end. At surely he did as we were charged an additional $400 on our credit card. We have attempted to resolve this but to no avail. They are taking advantage of customers who have had a long flight, have a long wait to get the car and want to be on their way. In future we will make sure we don’t miss anything in the "fine print". We will never use this company again. Renter beware of their sneaky practices.

We recently rented through Europcar in Spain. The cost was supposed to be covered by our tour. We asked for an extra driver and acknowledged that would be a charge. We repeatedly said we did not want insurance coverage. The agent handed us a document in Spanish and said to sign here, here and here. We again said there is not extra insurance, correct? "Si." Guess what. A month later we get a statement with $334.00 of insurance and a variety of other charges. Do not use this company. It is difficult to dispute though we are trying.

DON’T RENT FROM EUROPCAR. You will think everything is fine and dandy UNTIL 8-12 months after returning the car and they will hit you with ANYTHING to get more money. Trust me. I rented a car ONE year ago in Rome. After returning my car, I followed up with the company via email, asking for my final invoice, since no one ever sent it to me. After 4 months, they finally emailed me the finalized invoice, which showed everything completed and a balance of $0, as everything was prepaid. Since that time, I have received numerous phones calls and mails, claiming that I did not pay the car in total. The claims are completely false, as I have proof of payment and proof on the Return invoice from Europcar that I owe NOTHING.

While I have no issue with the actual car or service I received from Europcar, I do have issues with how they dealt with a situation I recently encountered. To whit, I was cited for a moving violation in Slough, England, UK and told that unless I disputed the violation I would be liable for a fine. Then Europcar chimed in saying that unless this was either (1) officially put under review or (2) I paid the fine, Europcar would charge me for an "admin" fee. I immediately contacted both Slough Council and Europcar to begin the dispute process. Regardless of what they pledged to do, Europcar still hit my card without waiting for the ruling. I had to dispute the charge on my credit card and have now received notification from Slough Council that they have absolved me of the fine and considered the case closed. I have also notified Europcar that this has been resolved in my favor and sent them a copy of Slough Council's letter.

We were scammed by an extra day charge from Europcar. Spent many many hours over months trying to get the charges reversed. Europcar made additional charges and credits and ended up overcharging us by $133. After even more hours spent on the phone and in person they said they would make good...and we finally got half the amount back. They kept saying they would make it right, but carried on so long that our window to ask Visa to act was lost. Yes, Visa has a time window in which you are required to complain. No idea how long that is, but it's less than 6 months.

I went with Europcar because they charged the lowest rate from all the other rental car companies. The car was fine, the pick up of the car was alright. The return was quick. They found a little scratch on the wheel rim cover but said it was fine, I don't owe anything and they refunded me my 300 Euro deposit. 2 1/2 months later I received a bill from them over 440 Euro for the "damage". One month after I returned the car they had an adjuster look over the car and write up how much the repair would cost- not an actual repair, just a estimate. I went online and rejected the claim, but never got a response, only an automatic response that they are very busy and it will take weeks to get back to me.

SUCH A SHAME! I have used Europcar on a few occasion in Europe and I found the staff to be extremely friendly and helpful and had no real complaints. During my last trip to Marseille, I rented a car from the Europcar airport branch and upon the return there were some markings on the car. As I have picked the car up at night, these marks were not recorded so they may have been there or not. When these few marks were pointed out by the lady at Europcar upon return of the car, she asked me if I was responsible. At no point during the rental had I had any scrapes or scuffs so from my point of view these marks were pre-existing, which is what I relayed to her. No-one likes to pay more for services than you have to, however, if I damage something I will always except responsibility and report it and pay for it out of common decency and an the possession of an ethical moral compass.

Rented a VW Golf for 6 weeks which was a good vehicle. Upon picking up the car I advised them that I may extend the rental by 1 or 2 extra days which was agreed that I would pay for each extra day a certain amount. I actually extended by 1 day only but was charged for 2 days as the car was returned 2 minutes outside their 30 minute grace period for being late according to Europcar even though my rental agreement said 3 pm and the car was returned at 2.58 pm which is what I had to go by.

We rented a car through Expedia, arrived in Frankfurt only to find out our choice was not available (a frequent occurrence with rental companies). We accepted an upgrade at extra cost. The car was great, good mileage. Upon return a small 2 inch scrape was noted on a rim. The return agent noted that it was there when we accepted the car so we didn’t think anything more of it. Almost 6 months later we received a curtly written notice of damages and amount owed of just under $1,000 Canadian. An itemized list of work done to repair the rim was also included where they charged for valve stems, front and rear alignment etc.

I prepaid the rental with a credit card to Europcar and then I discovered the charged me again in Spain a higher amount. When I called Europca about this they said I had to contact thee company in Spain, when they should have taken care of it. Definitely won't use them again.

Absolutely disgusted with the level of service provided by Europcar Naas. I was charged €650 for a small scratch which I pointed out to them on returning the car. The female staff member acknowledged how minor it was and said that it would be likely I wouldn’t even be charged for it. She mentioned that scratches less than a €2 coin in size are not charged. I was then sent an invoice for €650 with €420 of that listed as ‘labour’. I have photos of the scratch and have been advised by repair centres and other car rental companies that I am being significantly overcharged.

Hi, My name is Andre **. I from Brazil, I rented the car in Leknes invoice **. I got the Ford Fiesta registration number DR 46547, I pickup the car July 23th and I returned the car July 25 at 20:30. I forgot two package in the car trunk! One package white like letter and other is sunglasses box, both had all money for my roll trip!

Do not rent a car from EUROPCAR! They exercise questionable practices taking advantage of tourists. We rent a car via Expedia for one day on Santorini Island in Greece. The rent costed $49.54 with $11.00 collision protection insurance included. When we arrived to the agency on the island, we were told that we had to buy full coverage insurance or they would freeze $10,000 on our credit card for two weeks. We didn’t have $10,000 on our credit card; it was our first day in Greece, so we assumed that it was a Greece policy and purchased the insurance for $99.99. (Total: one day rent of an economy car in Greece for $150!!) They gave us the “upgraded” car – a small SUV Nissan Pulsar with scratches on the rare bumper.

We rented a car from Europcar at London Heathrow. Everything went well with pickup and return. Upon returning to Canada I noticed an extra fee on my credit card. Upon enquires with the booking agent I was told it was for an extra day. We turned in the car on time with the required full tank of petrol. The person who checked us in said everything was fine and directed us to where we could pick up our booked taxi to our b&b. We were not issued a receipt (our mistake for not requesting. While waiting we observed our newly washed vehicle being driven to the general rental area. We went to our b&b and thought everything was fine until our credit card was billed for the extra day.

I rented a car Jun 15 - Jun 30. Pickup: Paris, France Charles De Gaulle Airport. At the reception I was offered to take full insurance but I rejected it. The rent and the insurance was paid in advance during the reservation. Then I was requested for a deposit (something about 650 Euro). The amount was blocked. When I returned the car (Jun 30) the deposit amount was unblocked and at the same time Europcar withdrew about 524 Euro from my account. After 2 weeks I got an answer that this is an insurance payment. But I rejected any additional insurance and I KNOW that insurance should be paid at the reception during the car pick up. When I asked about that fact, I got the following answer: "you rented for 3 more days than you supposed". I sent my tickets and copy of my passport with the border control stamps indicating that I could not exceed prepaid days. After that, Europcar stopped chatting with me.

We rented a VW Polo from Heathrow airport and traveled to Cardiff Wales in October. In nasty, rainy weather and driving on the other side of the road, we inadvertently got into a Bus Lane. Within a minute, we realized our error and got out of the lane. A camera caught our mistake and ticketed us $45. The sting is that Europcar charged us an administration fee of $51.75 for sending emails to Cardiff and us. Ouch! Europcar would not budge on this fee and both representatives REFUSED to transfer me to a manager. The patent response was that the administration fee was in the rental agreement. Lesson learned - before I rent from Europcar again, I will ask what the fee is for a traffic infraction. Clearly, Europcar is making a bit of money off of driving tourists.

I rented a brand new Fiat 500 for 3 days. It was at a cheap cost, the process was super easy, and I waited maybe 5-10min for the actual car. The returning of the car was super easy and we were provided with a shuttle ride to the actual airport. This review is based on the Europcar located near the Naples airport.

We rented our car in Rome, where we were encouraged to buy additional insurance at 4 euros per day in case we needed help during our rental. We had already purchased insurance for damage on the vehicle and pre-paid for the rental. We filled up the car upon returning the car two days early to the Florence airport. We checked in the car and the attendant said everything was fine, but issued no receipt.

The worst customer experience for life, I rented a car in Nice via Expedia. For an amount of 113.67 euro for two days. I decided to add a day and make a deposit at the train station Draguignan arches. After several checks with the clerk at the counter she confirms a reasonable fee that was to cover all the more she confirms me that the deposit point is beautiful and well at the station being a Canadian customer I have no way to confirm it is to say. I decide to trust him. Finally arriving at the station there is no point of deposit and I must contact the service point of Arc Draguignan which is more than 15 min drive. I trapped, so I have to ask to make a deposit at the station which generates other expenses therefore.

After renting a car in Roma, they later charged my credit card (insurance deductible) for damage that was already on the vehicle. All damages were pre-existing and I discussed all with the attendant and was told he noted all damage. I took photos in the garage dated at the exact time of rental just in case. They will not respond to the photos that I sent and are just ignoring my photos show clear evidence of their wrongdoing. This is fraud by Europcar since I bought insurance from a third party and they are taking advantage. They are crooks!

I rented a car through Europcar Italy in May 2019. We returned and car was inspected and we were on our way. Next thing I know 3 months later I had a charge for 100.00 on my credit card. I disputed it and then 2 months after that a 50.00 charge.. This is almost 6 months since I've done business with them. They are a shady company.

Very unsatisfactory with the company Europcar in Italy Bari. They have overcharged me for 2 days when in fact I took the insurance from expedia for the correct number of days. I have spoken to several customer service and email to the company europcar to resolve this issue. As of yet they have not resolve my issue. This very frustrating to me. I will never again rent a car from europcar and will not recommend this company to anyone.

Partner booked rental via a low internet price. Arrive top pick up vehicle and advised that I, being he only driver would not be covered via my partners credit card benefit of included collision insurance. Simple - switch the rental to my credit card. But this was not allowed by European. Instead they sold us their minimum cost insurance for over $400 Canadian for a 9 day rental. Very poor customer service/policies when a simple transaction would have solved the issue. Also repeated attempts to upgrade our rental car at extreme extra cost. Result of poor customer treatment = never rent from them again.

Someone in Europcar is using my visa card and charged me 48.80 euros for a service I didn’t have. If you used a car with this company make sure you change it because they have the card information and they will keep charging you over time randomly.

In 2019 I picked up a car rental at Gatwick airport from Europcar, which had been booked in advance by my father, who was arriving 2 days later. Special arrangements had been made anticipating that someone other than the one who had booked it on their credit card was going to be collecting the car. However, the one agent at the desk refused to release it to me unless I purchased insurance not for the 2 days before my father came, but the entire time, even though my credit card and insurance covered me.

We rented our euro car online the day before we needed it. The total amount of the rental including “all taxes and fees” was €37. When we arrived at the rental agency, the total was 92 Euro. They indicated that the difference was due to dropping the car off at a place other than the rental location. Our initial paperwork clearly indicated the drop off location and there was no mention of an additional charge. This is clearly an example of a company that is hiding charges just to bilk tourists. We had a similar problem with the same company in Scotland a couple of years ago. We should’ve learned! This is definitely not an ethical company. Stay away!

I have used Carhire multiple times but every time I use them from Dublin Airport without fail I receive unexpected charges. The staff are trained vultures clearly on commission. First experience, credit card fails to work so I need to pay full for insurance, fine. Second time CDW isn't included so I need to pay extortionate amount at pick up. As I appear angry with amount I am then advised of multiple price options. The angrier I get I am offered lower cost. How does that make sense? My only advice to customers is to get angry and they'll randomly give you reduced fees?? Third time I am fully prepared having paid for CDW upon booking and credit card ready to go. My pick up is a breeze. Upon drop off, surprise, surprise I am tackled with tank not returned full despite me filling to the point off clicking literally 3 minutes prior at petrol station located at airport.

On arriving at Heathrow we went to pick the car up which was paid for in full with our travel agent in Adelaide. They said the car we booked was not available but they would upgrade us. We said ok as long as it doesn't cost us any more. They said, "Just sign here," which we did and off we went. Had our holiday but when we got back from our holiday the bank statement showed us that they had taken over 2 thousand dollars more out of our account. Have tried to get our money back to no avail as we signed for the upgrade so be aware they are crooks and very underhanded. We are pensioners and can't afford this amount of money. If we can help just one person this misery and upset we will be happy. This company should not be allowed to trade. There are lots of decent car hire companies that deserve your business.

I rented from Europcar. BIG mistake! I got a 25 Euro parking ticket in Italy which I didn't feel was fair because we didn't understand the parking system in Italy (you must put a clock on your dash). It would have been nice had Europcar explained this to us upon picking up our car. After dropping the car off in perfect condition and on time we started getting monthly 100 Euro charges from Europcar because the parking ticket hadn't been paid. Monthly charges??? Seriously?? Visa wouldn't help with the situation so I had to completely cancel a credit card I'd had for 13 years in order to stop the charges. AVOID EUROPCAR. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!

I dealt with Gatwick South Terminal Kiosk in August 2019. Initially agent tried to have me upgrade to much more expensive vehicle. On return to Canada I received additional charges on my credit card without explanation. Although I contacted Customer Services Department I have received no action to address original complaint and additional charges which are being charged to my credit card. Poor service, will not deal with this company again!

My husband and I recently did a trip through Europe and visited a few places. Paris, Saint Emilion, Lourdes, London. What was the most disappointing experience was at the Europcar office at Bordeaux Trainstation. We had booked an SUV a month in advance and had received confirmation. On arrival at the appointed time, we were told that there was no vehicle for us. We were then offered a larger vehicle at a higher price, when we refused we were offered a 8 - 10 seater Mercedes van that was banged up, with window chip and too huge for city driving. The onsite male manager was rude and indignant that we did not want to accept it. He took three hours to get us sorted with a vehicle that had just been driven in that was smaller, dirty and banged up.

I booked a car from Australia before travelling to UK and got a good deal at GBP 142.94 for a Hyundai i30. At check in, the girl behind the desk tried to sell us insurance and a sat nav, which we didn't want, then told us the i30 was too small for 2 passengers, 2 check in bags and 2 carry on bags and that we could have an upgrade for GBP 40 which we accepted. She never told us that was GBP 40 each day, for 8 days, on top of the original price, equalling GBP 546.46, which was more than GBP 400 extra cost. When I queried the cost on the paperwork I was told "Don't worry about that, we have given you 20% discount on the upgrade, plus there's a refundable deposit on return of the car".

First of all, I have been overcharged without a proper explanation. Do not return your car after working hours!!!! Secondly, when I realized that I had left my sunglasses and international driver’s license in the compartment I called them right away to find them. To my dismay, they did not even have a lost and found department so they kept passing me to other employees repeating that they will leave a note to look for my things. Nothing happened. They did not get back to me. I called them more than ten times and wrote them an email, I went to the airport in person to see if there was any more efficient way to find my things. There a female employee gave me a non existing email, I called a couple of more times, and had to return to the US without my belongings. When I got back, my credit card was charged a much larger amount. I spent many days disputing this overcharge. I abhor this company.

I went to the U.K. for the first time with my daughter for a 2 week trip to explore the countryside of England and Scotland. We rented a car from Europcar. The rental agent did not walk around the car with me as I am accustomed to in the U.S. He took my money, gave me the keys, and whisked me off. The car was dirty as my daughter and I first noticed. Ironically, there was a clean car paper display on the dash which caused a chuckle from both of us. The car was mechanically sound. When I returned the car, the trouble began. I was accused by their processing agent of having a dog in the back seat. I told the lady that the car was dirty on pickup and that I DID NOT have a dog in the car! She said that I should have refused the car at which time I educated her about proper customer service in the U.S. where the rental agency personally walks the car with their customers. She thought that was a good idea and quickly backed off her accusations towards me.

Six months after my trip I found a $50 charge from Europcar for "fines administration fee", even though no fines were made against me while driving their vehicle. They were unable to provide any evidence that I incurred any fines while operating their vehicle.

We needed a car for our 16 day trip to Ireland. I went online to see what was available and was very much surprised at the low cost of car rentals in Ireland. Or so I thought… I had read that the Irish roads are very narrow, and often parking was hard to find, so I looked to Europcar.com to find me a proper rental. I looked to rent as small a car as I could. Ended up reserving a Ford Fiesta or equivalent with unlimited mileage for 13 days to be picked up in Dublin for the unbelievable price of $172.84! Driving on the left side of the road would be something new for me, and although I consider myself a good driver I knew that anything could happen, so I opted for the Collision Damage Waiver offered for the allotted time for an additional $143.00. Easy peasy!

The customer service is horrible. They are priced so high and do not care about their clients. I will never rent from this company again and I hope that other customers look to other companies to rent from before they consider Europcar.

Downgraded my car so we couldn't all fit in it! Really poor, I hired a Polo or similar and they gave me a Smart car, claiming they were under no obligation to provide the car I hired or even a similar car. Terrible customer service, just don't get back to you. I would not recommend anyone to use this company.

On arriving at Lyon Airport I already had a hire car booked with Europcar. I took the bus to the collections desk. Everyone spoke excellent English. Had had no problem collecting the car. On returning the car I had an absolutely nightmare. There was no damage to the car. Absolutely none. The collection clerk refused. She said somebody must have leaned against the car door. I did not have time to continue the argument because I had to check in. I did take out damage insurance so I was not too bothered. However I have now had £346 bill to my credit card that I have to claim back and I cannot contact anyone at Europcar. I have to do it by email for the details of the repair. I have hired cars all over world and never had a problem. The only thing I would say is do not used Europcar at Lyon Airport.

In 2019, I have rented a car in Germany with pre-existing damages on the rim and tire. When picking up the car, I pointed out the tire damages and was assured that the car is fully expected and safe to drive. However, it was failed to be sufficiently documented. While this was obvious that the tires would have been damaged when the rim was damaged, I got stuck with the charges of EUR 199. The Europcar team answered any Emails and the use of subcontractors cannot even provide information whom to contact. If you rent you need to pay attention to any detail, but they may find something other small detail to charge you for.

All was good until the car started smoking under the bonnet. We pulled over, got the kids out and called Europcar. Took 10 minutes to get through then waited 40 mins for tow truck. Tow truck took car and left us, we then were told it would be another hour for a taxi, so we arranged our own and then arranged our own transport to their office the next day. We were given another car which as we walked up to it was dirty and had the undertray hanging about 2cm above the ground. We rejected this car as it was unsafe and after 2 hours we left the branch with another dirty car. 30 miles down the road when we were going to pick up our kids we realised the car had no rear headrests, a key safety feature for children particularly. So we decided to complain, so far we have been offered a free upgrade on our next rental, as if we will ever use them again!

We travel the world, hiring cars regularly. Great experiences with Avis and National. Europcar at Exeter in England, and subsequently, Europcar corporate, are unscrupulous, thieving criminals. They double charged us, would not communicate, hung up on my wife three times, wasted hours and money. Eventually our travel agent lodged a credit card dispute with her bank, and three months later we finally have our money back. Europcar continued to protest and still haven’t contacted us. They couldn’t provide proof justifying two charges for the same car, same location, same surname. There’s so much hire car choice, don’t risk it with these thieves.

The worst experience I have ever had with car rental. We rented a car in Sydney, Australia. Slow and unprofessional agent forgot to give us the card to exit the garage. We had to back off by narrow spinning garage road 2 floors down back to the key handling guy. The agent also provided us wrong information and told us no matter if we register one or 2 drivers but then on the bill she charged us extra. Then they charge us a deposit which didn't return to me still 3 months later, when I try to call them overseas (expensive calls) they keep juggling me between different operators and always giving me different numbers to contact but nobody wants to help. NOT RECOMMENDING!

Booked car from Vancouver Canada. Paid required fees plus insurance online. Upon pick up was told I had to by their insurance or l would have to cancel car or pay fee of 250 pounds before l could drive the car away. The worst experience in my life. Utter disgrace. Eric **

We rented through Expedia but upon picking up the car were told that we would need to pay an extra £750 for insurance for 15 days. After much negotiating and calls to our credit card and insurance companies we got that reduced it to £350. They cancelled the Expedia rental and initiated a new rental. The engine started smoking after about 80 miles of driving. We called Europcar but they said they could not deal with it. Instead they transferred us to the car manufacturer (Peugeot) who said that we would need to wait up to 3 hours for their assessor to arrive. We were under a mile from a different Europcar location but Europcar refused to send anyone to help until Peugeot had done their assessment.

I have used Europcar several times in the UK but this time I had a really bad experience. I will never book with them again. I had reserved a car for $240 at the London City Airport branch of Europcar but when I got there they told me my reservation had been manually cancelled online. This made no sense. I explained that I had not cancelled my reservation as I had been on a long flight from America with no internet connection. But the staff at the branch told me there was nothing they could do for me. It was a busy bank holiday weekend and all they could provide was a Fiat 500 for 1600 pounds!!! There was no way I was paying that and I ended up getting a car from Avis for 900 pounds because I was left high and dry at London City Airport late on a Friday evening. Still screwed, but not as bad as Europcar and the car was a lot better than a Fiat 500 for 1600 pounds.

We rented a Dodge Caravan from a Europcar satellite office at our hotel on 9/12/19 and when you have that 'trust your gut feeling', believe it! The agent Saul ** kept trying to convince me that my credit card info was safe, I did ask him why, was there identity theft going on? 'Oh no, just trust me you are safe.' Well, guess what? The very next day I got a call from Visa asking if we had put through 5 money transfers? It's a good thing we had credit protection and the charges did not go through. The moral of this story is, be very careful when traveling abroad.

If ConsumerAffairs allowed me to give 0 stars, I would. We reserved a car to pick up in Chartres to drive to Blois in France. We did not want to take the train because we would get into Blois 4 hours too late to go on a Chambord Chateau tour that had been purchased in advance. We emailed with two separate Europcar employees and were told we would be charged fees for people to come into the office to rent us the car on a Sunday, which we agreed to. We received a booking confirmation from Europcar with instructions regarding pickup and drop off locations in Chartres and Blois. On the day of the rental we took a taxi cab to the pickup location which was located in an industrial part of town. We waited until 20 minutes after the appointed pickup time to call Europcar.

Staffs and service were good to me but only thing made me not happy with the charges. I'm a tourist who is from Japan. First time to rent a car from Europcar when I travelled in England. They not even check any charges when I had returned the car until I received a warning letter from Dart Charge and Europcar's invoice by email. I was asking my friend who is living in England to pay behalf on me after I received that charges. In hence, Europcar sent me a receipt after had done the payment but unfortunately I received another 2nd warning letter again from Dart Charge a month later after the payment. It was so ridiculous to me and make me unhappy with that and the reason why I write a review here. Definitely I wouldn't recommend Europcar to my friends and come back again.

The clerk informed me that there would be a charge for a deposit which would later be returned on card#1. The rental amount was supposed to be put onto card#2. Months later I still have a charge on card#1 AND card#2. I filed a dispute on charge#1 and my bank informed me that Europcar sent documents detailing my authorization for the charge so there was nothing that could be done. I did not authorize any amount beyond the $150 deposit to be placed on the card. Europcar falsified documents to withhold over $500 on a $380 rental. I highly suggest you warn any friends or family to avoid using this company at all costs, even if they appear cheaper at first they will cost more with fraudulent charges.

I had rent a car from Europcar for my trip in France this Summer. Was the worst expérience I have never had with any other rental car company. The agency in the city of Grasse was very small and looked like à small garage. They gave me a C3 with only 16000 kms. The clutch broke on the second day in the middle of nowhere in the south of France at 9:30 a.m. After calling.. They arrived to pick-up the car at 12:30 from a Citroën garage. We were left with my Friends there under 90 degrees! Someone on the street help us and after many phone calls to the customer service. No car. No taxis..no solution for us. And all the ones I talked to were such unpleasant and unprofessional.

My advice is read all the reviews first. I wish we had. If I could give no stars I would. We booked through Emirates so assumed they would be ok. Wrong. So wrong. Worst car hire company we have ever used. Customer service is non existent. The welcome we received was appalling. The car had seen better days. Trying to get someone to reply to emails just does not happen. When I finally managed to speak to someone they were shocking to the point I ended up telling her to stop shouting. She was very intimidating. I ended up ending the call, and still no resolution. We will never use them again and would advise anyone who is thinking about doing so be very careful.

I wish I had read the reviews of Europcar before we went to Australia. We rented a car through Europcar in May 2019 and since we were dropping the car in a different location than the pick up location, drop off charges were of importance to us. I located through rentalcars.com a rental that did not charge the drop off charge of 500 AUD (Australian dollars) by picking up the car at the Downtown Melbourne office rather than at the Melbourne Airport. I called to confirm that this was true even though the voucher and back up paperwork clearly stated that the drop-off fee on that rental was 0.00 AUD.

Rented car in Italy! It was missing a front plate. In the U S, 19 states do not require a front plate. I drive to Pennsylvania, Delaware all the time. I have family in Florida. These states do not require a front plate. Normal to me. Numerous calls were made to the office where we picked the vehicle up. (They are only open 9 to 12 and 4 to 7.) They told us it wasn't possible that they gave us the vehicle without a front plate! That I shouldn't be calling them days later with this. Basically brushed us off and hung up!!

I booked and paid for the car rental via Booking.com. I purchased insurance from Europcar. My final Europcar bill had insurance plus a 19% Premium Station charge of the rental fee. I have argued via multiple emails that the rental agreement has an "Excess (PREMIUM)" of 0 GBP and there is no value associated to the 19%. They take over a week to respond per email, do not really answer my questions, stated they will not refund and refuse future correspondence. All I can say is, buyer beware. The price you see on Booking.com, Europcar can add 19% to it.

Rented a car from Europcar through Easyrentcars website. I purchased the option for full insurance coverage. When I arrived to the counter Europcar refused to accept the insurance I purchased saying that it is not accepted in Ireland. However, a family member who rented with another well-known agency through Easyrentcars and had the exact same insurance coverage plan that I purchased had no problems with them accepting the coverage in Ireland. I spoke with the insurance provider I initially purchased and they confirmed their coverage extends to Ireland.

Beware, if you need to make any adjustments to your reservation, better not do it online. I learned the hard way. Had convertible reserved for 2 months to be picked up at Avignon train station, went online to update pick up and drop off times because it says in the contract if you don't pick up/drop off on time you will be charged 95 euros or full booking price. Once I adjusted the times, the system subsequently canceled my original reservation and created new one, which all seemed ok since all the information was the same (car, dates, pick up/drop off location). That is until I received an email saying that my reservation cannot be confirmed because the car is not available. WTH?? I had that car reserved for 2 months!!

Would strongly recommend not using this location and certainly would not use it if you have reserved a Europcar through Expedia. I ended up paying twice as much to rent one of their cars as I did when I rented from Avis. I paid Expedia for the rental but was charged an additional 90 pounds by Europcar. In addition, I was charged 39 pounds for something called Basic Rental Extra Days (This shouldn't have been a surprise to Europcar as I had already paid Expedia for a 22 day rental). I was forced to buy insurance, even though I had ensured my U.S. insurance covered my rental and I had purchased liability insurance through Expedia (my deductible was still 1200 pounds). I was charged an additional 55 pounds for another driver's license, even though my U.S. licence met Europcar's requirements for not needing another one. AND I had to pay 124 pound for something called Premium Station Surcharge.

Booked a car through our travel agent. Paid upfront. When we got there, they claimed to not know anything about the prepayment, even though I had the receipt. When I let them up-charge me for a larger car due to the size of our luggage, they apparently didn't credit the amount already paid. Because of being tired from having lost in London for two hours trying to find my way back, I didn't noticed until later. They only deal with problems over the phone (no "contest us" email) and my phone doesn't work in Europe, so it'll be another ten days before I can attempt to hammer it out (by then, I'll be doing it at the desk of my travel agent, whom I'm going to suggest never booking Europcar if AAA Travel Agency expects any nor business).

Absolutely a Scam. They say they won't charge for insurance if you pay the deposit, but the deposit transaction is fake. I had the credit card on the phone with UNLIMITED credit, and Europcar kept saying the charge was declined. The credit card assured me there was no attempt to charge anything. Once they fake the deposit, they tell you you are denied and charge you the "insurance" which more than doubles your fee. COMPLETE SCAM! STAY AWAY.

Just returned a car in Poland. Trying to get it returned no one would talk to us. The young men that were working in the downstairs garage were extremely rude, and tearing around with the cars like a literally racing them in the down driveway. Not the way a professional working for a company like this should ever conduct themselves.

We rented a car in Italy in March 2019. The rental experience was fine returned car 9 days without issue. July 2019 charged my Discover 56$, disputed charge won!! August 2019 tried to charge cc again.???

We were traveling in France all the way in Australia and rented a car from Europcar Avignon TGV for one day to drive around in Provence. We paid over EU 350 for the one day. They gave us a brand new VW Golf which had only 12km on the odometer. Well turned out it was a faulty car. We barely drove 10 kms and the clutch kept stalling, at about 30kms it started to burn, thick foul-smelling smoke was coming out from the bonnet. It broke down in the middle of the countryside, our family (with our 3 youngs children in tow) were stranded by the side of the road under the 35-degree heat.

***AVOID - LIARS & THIEVES - AVOID*** Last month I had the misfortune to hire a car from Europcar at Stansted. Never again. As with most car rental companies, Europcar will seemingly stoop to any level to scam money from customers. For starters, it took almost one hour of queuing before I began the seemingly simple process of collecting my keys. I had already paid for the car online and had elected to take the full insurance. Simple - no additional costs I (foolishly) thought.

Our experience with the company was good up until it was time to return the vehicle. When we picked it up, the tank was at 6/8. We pointed that out to the rep and asked him to indicate it on the contract and sign. Additionally, we took a picture of it. When we returned the vehicle, we made sure to show both: the picture and the contract to justify the tank at 6/8. When the confirmation of return was handed over to us, we noticed that she indicated the tank at 4/8!!! Equivalent to 23 euros of the fine along with 1.25euro/per missing litre of gas. The rep refused to change it and instead, told us to contest with the customer service. Since we were in rush to catch our flight, we sent a complaint with all the pictures to the email on the website. Within 5 days, we received a confirmation that we will be reimbursed. However! They don't just reimburse the difference but credit the amount they charged and debit the right amount.

Although the front desk process went well at downtown location in Cuidad Obregon Mexico, the car had an obscure and minor crack on front windshield that both a young staff member and I missed. It became obvious, after the fact, that this staff member missed the crack on purpose when we returned to have car reinspected after our 4 km round trip. When we returned, we spoke to the manager and three staff members. One reason we suspect foul play is the miles on the contract were not correct; they were off by 100 km on contract indicating car was driven between contracts by their staff. Second reason is another staff member, who was not present during the car inspection, adamantly stated he washed car prior to delivering and in his inspection the windshield was not damaged.

Hi Folks, Be aware of the scam. Europcar is a crook. They are trying to overcharge customers. If you want to hire the car from Europcar which is not recommended (please see the reviews before making the decision), please read the statements line by line before signed. Europcar abusing customer's trust and do forgery to rob your money. In my case, they have changed the time of pickup and overcharge me for the extra day. I'm able to prove my claim.

Booked a car from Canada, to be picked up in Gatwick London. When we arrived there was a “Problem” with our booking and we were told we should make another booking. The Europcar staff member entered all the details. I asked him if they were the same as the original booking. He said they were, however he had changed the return time from 3pm to 10am. Due to the stress and pressure we were under we did not see this change. We returned the car after a month in good condition, full of fuel and at 3pm. The return agent at Gatwick said we were late, so I explained my side of the story. He said no problem.

Had booked a car at Porto Airport via Ryanair, including insurance and roadside assistance. "Keddy" (which really is Europcar) sold us the motorway vignette, but also put another "roadside assistance" for an extra €9/day on our agreement in Portuguese without telling us anything about it (other items, except the vignette and this were in English). We only noticed when we got the final bill in English after the end of the rental period. On complaining with attachment of our original booking which had included roadside assistance already and explaining the above, we were just told (about three weeks later), we had signed the form, so everything was alright.

Rented a minivan this past June from Europcar in Spain. We prepaid for the car back in April and the contract gave specific details and requirements which we complied with. At the time of rental, we decided to add insurance so instead of honoring the previously prepaid contract, they drew a new one with double the charges. On top of that, the initial prepay was NEVER refunded so we ended up paying 3 times the amount. When we tried to resolve the overcharge, Europcar ignores all messages and does NOT respond so now we have to try disputing the charges with the CC company. Lost time and effort that does not warrant the service received from this shady rental car company. Stay AWAY from this car rental company and you will incur heavy losses.

This company is a complete scam. First of all, the quoted price is not the price that you end up paying. They force you to buy extra insurance, even though we had already purchase outside insurance and had credit card insurance. The insurance is almost 50% of the car rental, then they want you to sign a 2000 voucher. Then they tried to give us an old car, we had to fight with them and even then we did not get a car until 3 days later. I was on vacation with my 3 kids and they messed up our entire trip. Worst company ever to rent a car with, they scam you and tried to get money out of you any way they can.

Booked a vehicle from Dublin airport--decided to pay maximum for larger vehicle, automatic, insurance etc.--wanted no hassle whatsoever. At time of booking agent recommended an extra 30 euro charge for terminal pick up--I naively agreed. Arrived at desk--appeared as though they gave away our vehicle as he had to call to see if another available. He fixed us up quickly BUT--we had to hike (2 seniors, 2 adults, 2 children and bags) over to terminal 2 (pick up was supposed to be at terminal 1). Upon return home, I requested a refund--30 euros not a big deal but it was inconvenient and we were charged for something they did not provide. The response was terse advising me that their staff would never charge me for something without my consent. I gave my consent upon their advice--respondent failed to address my basic point and hence no refund.

If you have any other alternative to renting a car in France, use Hertz or another internationally reputable rental agency and avoid using Europcar. Despite having purchased the full insurance package, covering any scratches, etc., Europcar charged us a so-called “damage administration fee”. When we returned the vehicle, the Europcar representative indicated that there was a scratch; (b) at that time, we indicated that there simply was no scratch whatsoever; (c) the Europcar represented indicated that there would be no charge in any event since we had purchased the full insurance package.

When we arrived after 9pm, there WAS someone at the desk but since we hadn't arrived for our 9am flight, they CANCELLED the reservation and I had to buy a new one. What a surprise, it cost me several hundred dollars more than the original reservation. I would NEVER, NEVER, NEVER use Europcar again. Scam. Rip off. And a customer agent who hadn't bathed in long enough to stink like a dead skunk. plus, they charged me GBP 50 because of a late arrival. Absolute **. In 35 years of international travel, this is the worst experience I have ever had with a rental agency and I hope you never use them.

So I rented a car at Quito Airport through the Europcar App. I was quoted $329 for 10 days. When we arrived I was told that I HAD TO purchase extra insurance (surprise, surprise...) and ended up having to pay $499 in order to get the car. The car was the worst piece of junk I ever had. It was super banged up and one headlight was not working, the radio wasn't working and one of the tires had a leak, as we realized after a few days. When we dropped it off the guy who inspected the car was obsessing over a small dent on the top of the door frame (one of hundreds on the car) and almost try to pin it on us. These guys are like an organized crime syndicate.

Europcar charged me extra day rental for returning car at 14.23. I was on a flight at 11.25 which I can prove. Numerous emails from different people as they prevaricate to evade paying me back. They also had a car available in the class I booked and had paid for but did not upgrade me as per their T&Cs. Instead I had to pay an extra 300 euros for an upgraded car I did not want but either that or nothing. It all be interesting to hear what they say about altering the time the car was returned as this was never mentioned in the previous few weeks of emails. Could they possibly have altered the information to suit their cause (of making money)?

Rented car online through Expedia. Bought rental car insurance. When I arrived sleep deprived and unable to do basic math, they told me they didn't have my car, and that they wouldn't accept my insurance. They ended up charging me almost 4 times the agreed upon rate - and I signed, because what else could I do? I was alone without phone service in a foreign country. Returned the car, and they settled the bill. Then almost 2 months later, they billed my credit card an extra $60. The credit card flagged it as fraud, and I agreed. Now I am getting nasty letters threatening to turn me over to the solicitors because I refuse to pay their as yet unexplained upcharge. NEVER AGAIN. This is a fraudulent and dishonest company.

After returning rental undamaged the return agent was able to find 2 small tiny scratches which one was just dirt. He took pictures and informed me I would have to pay repairs and other charges due to damages. Total scam!! $800 was the total after all the administrative and loss of rental time to get fixed. Not only did I feel like I got scammed I totally did! Stay away from Europcar.

I got my rental car in Italy. They had me sign all the paperwork (not really explaining any of it) at the counter then I walked half a mile to get a car. Stood there for 30 minutes while they figured out what car they felt like giving me, so it wasn't an assigned car. Returned the car to discover that there was no instructions for after hours returns at their location in Milan (yay) and - worse yet, they charged me for a full tank of gas even though the car I'd been given hand only 3/8ths. Apparently the paperwork at the counter claimed the unknown car's tank was full, so I had to pay it. 50 Euros to learn that if you're using them you need to DOCUMENT EVERYTHING, including pictures of the gas when you pick it up.