Europcar Reviews

My wife and rented a car online for 12 days with Europcar at London, Heathrow. We were a day late getting there, however, the scam started as soon as we walked through the door. We got "Sorry we no longer have the car you booked online ($660 for 12 days), however I will make you a great offer if you don't tell my manager". At this point we were now offered a Mercedes for 1,000 British Pounds per day (yes per day). We explained this was ridiculous, so the next offer was some other vehicle (again "don't tell my manager" **, for roughly 5,000 pounds for the 12 days, again "no thanks on that offer either". After a couple more reiterations we eventually got a Kia SUV for 2,000 pounds, which again was well above the 660 dollars we originally booked online. Shame on me for not leaving as soon as they started the haggling **. Rental date was 5/12/23, rental agreement # **.

These guys are crooks that prey on tourists! I arrived to pick up my car at 2 am and when I was getting ready to check out the guy told me I Needed to pay $521 more dollars for insurance and a deposit. I told him that I declined the insurance when I finalized my reservation. I said you guys can’t spring an additional $521 on someone when they arrive in the middle of the night in a foreign country. I told him I’m 50 years old with a perfect driving record and have insurance with several different insurance companies because I own a business with different vehicles. He stated it was their policy and they had to charge it. I told him I was going to cancel my car and rebook through someone else and he stated if I cancelled they would keep my money so I might as well keep the car and pay the money. I’ve never seen anything like this but from reading the other customers reviews. It’s their thing to extort travelers to their country. Crooks, Crooks, Crooks!

Rented a vehicle through Expedia. We arrived in Costa Rica to pick up vehicle and were told they didn't accept the insurance we had purchased through Expedia. They attempted to charge $30,000.00 US on my credit card as a surety. When we wouldn't allow this they tried to charge me $500 for their insurance as well as a $500 deductible. We cancelled the rental because of this. They kept the rental amount for the full week with no refund. Both the Costa Rican Europcar and their headquarters will evade you.

Oh yes they were nice up front, I was honestly fooled, trusting... It was the WORST experience in my car rental history!! I rent a lot of vehicles because of my work... *** THIS PART IS THE WORST -- NEVER seen this and discussed upon my return to my home with several rental companies and this is outside of protocol!!! This is what happened--AFTER returning the car at the Airport in Durban -- rented in Pinetown -- with 3 of us inspecting the car, walking around, up and down side to side inspection, with our documents in our hands, we were given the green light post inspection -- wonderful! Joking around, with the staff, wishes of safe travels exchanged-- documents signed and tucked away back in my purse and hers in her hands, keys returned, deposit promised...

This company is a total scam job looking to extort visitors. I had full coverage purchased through the rental car broker that they refused to acknowledge and charged me double the cost of the entire rental for some sort of cut rate Mexican insurance. The lady at the counter suddenly forgot how to speak English when I asked her details about the cost. Although when I suggested I would pay half of what they were asking, she accepted immediately. I'll never rent from Europcar again.

We rented a car in Milan to go skiing. The car came with chains. The first time had any snow on the road they spun out and had no traction at all. The tires were completely bald. I was putting the chains on and a policeman stopped to help. He told me that the tires were not legal because they had no tread. We got the chains on and he took me to a tire shop to get new tires. The new ones tires were a reasonable price and all season tires. Upon returning the car I asked to be reimbursed for the price of the tires and filled out all the forms. I have never heard back and they have not responded to my emails.

We rented a car online for three days through the eDream website, and the website said we would be charged around $38 CAN for the insurance when we arrived. We were charged $88 CAN a day for the insurance on a manual economy car, which was not even full coverage! They put a $3000 US hold on our credit card for the deposit, and when they returned the deposit 3 days later to our card, we received $220 CAN less because of the exchange rate. What a rip-off! The car ended up costing us $157 CAN per day, for an economy manual transmission. We ended up renting locally in Cancun and it costs us $60 CAN per day including everything. They put a $219 CAN hold on our card for the deposit, not $3000 US! We are never renting from this company again!!!

This company will push you hard to upgrade everything, and when you don't, they will charge you more anyway. They will flat out lie about what they are charging you and refuse to acknowledge any error. Even if you have a confirmed booking with confirmed amounts, they will charge you more and say it is not their fault. Please be more wary of them than I was.

The Car rental itself went well enough. They took a $1000 USD deposit on hold on my credit card and when they returned it stole $80. Presumably they would argue that they first took the $1000 and then had to pay for exchange rates and then had to pay exchange rates again when returning the deposit. If that's not straight up FRAUD I don't know what is.

I rented a car in Dominican Republic, returned it clean and good conditions (just like when we picked it up). It's been two months and they haven't refund my deposit. I keep calling and they always tell me they will contact me after calling the credit card company. They take advantage of tourists!!!

We rented a car for 5 days over the Christmas holidays in Brive-La-Gaillarde, France, and returned the car 100% clean and intact, and yet directly to my face they claimed the car was "very dirty inside" and 3 weeks later they charged our credit card 100 Euro, I assume as a"cleaning fee". This was 100% an act of theft after-the-fact. I would never trust them again.

I rented a car in Mexico, bought insurance through Europcar. When I picked up the car, I had to put a $1400 deductible (!!!) because the insurance didn’t cover everything! The insurance coverage I bought would only cover after 20% of the RETAIL value of the car. The car had 60K miles and was beaten up. The only choice I had was to upgrade to their premium insurance for an extra $40 a day. I hit a rock on the road during the trip which smashed the grill and did some damage to the front end. They estimated the damage to be $2000 and somehow I was charged $1500!! Their math didn’t add up. It was a complete bait and switch. Stay away.

My family and I rented a car in Italy from Europcar and the car provided was very used with various brush marks all over the car. The car report had damage indicated all over the car, to such an extent that you could add more damage to the diagram. We rented the car for 3 days and did not have any damage added to the car, nothing. We returned the car and the attendant did two fraudulent things:

Much like other reviews about this business, I showed up in Los Cabos to get my rental car that I had pre-paid with full coverage insurance and was told that I would have to pay $600 more to actually get the car. I could have purchased a time share and they would have waived the fee but I was not interested. I watched several other people run this gauntlet. About half of the customers left and went to other businesses or used a driving service. The other half coughed up the money just so they could get on with their vacation. No one left happy. We chose to use a driver service and saved several hundred dollars by not falling for this scam. They know that they have you in a bad spot and are not afraid to extort more money from you. Do not use Europcar unless you liked to be scammed.

Mexican Car rental. My experience was the only part of my beautiful vacation in Mexico that was terrible!! It began great with selections of a vehicle online you were given general descriptions and you can choose economy, or a range of other levels mid-size, full-size sedan, to premium or SUV. I had a 14-day total trip and it was three (3) in our family so we thought it wise to get a full-size vehicle, and the example given for this was a VW Passat. I thought that was Ok? For our luggage and travel needs. It was also very reasonable in cost with insurance it was just under $60/day some other taxes brought my total to just over $750.00 for 10 days in Cabo San Lucas.

We booked through your site Europcar Cancun Mexico for Jan 2-8, 2023 and had a negative experience. The information and policies we were given were extremely incomplete. When we arrived, we found out that the car insurance wasn't included in what we paid on EconomyBookings, so I have no clue what the $70 insurance we did pay for was. On top of what we already paid, the basic insurance that Europcar asked for included a deposit of $13,333 and was about $70 per day. I couldn't put down that deposit, so the next plan was a $600 deposit and $150 per day! It is a ridiculous price that was not shown to us anywhere.

The guy who inspects your car upon returning searches for any type of scratch he can find. If you did it or not that is how he makes his commission and the managers are in on this scam. He threatened to charge us for a scratch on the tire rim that was so old it was rusted! We explained to him there is No way we could have a scratch on a tire rim for a 4 day rental that is rusted during 2022 heat wave with no rain! We tried to be rational but the man was so big and intimidating we were afraid of him because we are not big people and felt threatened by him. He wore a baseball cap and face mask and kept his head down so we couldn't take a good photo. But I got a photo of his name tag at least! A few days later we were charged 250 euros for the scratch.

Complete and under criminality from the get go. This company needs to be shut down asap. Charges above and beyond what was already paid etc. Avoid these criminals like covid. I had a fully paid contract that was not honored.

We rented a car in June 2022 - the car broke down on the way to the Venice airport for our return flight. We called Europcar and they sent a tow truck which brought us to a garage. They said they would put a new battery so we could be on our way and not miss our flight. They gave us a letter to give Europcar - we had to pay for the battery and tow. The car broke down again an hour away from the airport on a dangerous road with no shoulder to pull car over. We called Europcar two more times and could not reach them - we then called the police. Another tow truck came - car could not be repaired so we had to take a 200€ cab ride to the airport where we missed our flight. We then were able to get a flight with an overnight stop in Vienna - another 100€ for cabs back and forth to airport plus two rooms at a hotel 150€ x 2.

I went to pick up a rental car after completing the Camino only to be declined by Europcar agent who stated that an international driving permit was "required" and I did not have one. Because I reserved through Booking.com, the Europcar agent stated that she could not cancel my reservation. Neither the booking agreement nor Europcar's own information on their website stipulated that an International Permit was "required". Unable to contact Booking.com to cancel nor resolve with the agent, this scam cost me $225. I walked to the next counter and rented a car from Sixt in 5 minutes time with no hassles.

We booked a rental car (MG 3 5-door) in Australia through the Europcar app. During the booking process we made sure we would have maximum available coverage for the vehicle as we have been in a car accident in the past where we got hit by a semi truck by no fault of ours and therefore always make sure we get the maximum insurance coverage available. Once bitten twice shy.

I paid for an SUV to be rented in Spain. I PREPAID for it, and mentioned that I would pick it up around 9am. I showed up late since I was on a tour just to find out that my car was given away (I actually didn't think this would be a problem since I PAID FOR THAT DAY). They said there is a 2 or 3 hour rule - in the contract (which I read and didn't find anything). I was given a compact car, with no refund. I was treated with a lot of disrespect as well. When I got home, I received a claim for a damage (and a fine for not claiming that damage). If I could attach a picture of this damage, nobody would ever rent from these guys again. The windshield on the very bottom has two tiny white dots the size of a speckle. They call it "cracked windshield". They are refusing to prove what was there before because IT IS ON ME TO PROVE it wasn't there before. These two dots can only be found if you specifically know where they are. What a mess!

As many of the complaints on here Europcar forces you to purchase THEIR insurance at a price higher than the actual rental fee for the actual car. They do not inform you of the rate or the requirement until you are at the counter and have no choice to continue your trip. They charge your card that you must submit to get a car and you have no path to dispute or be considered for fair reimbursement. They are CRIMINALS and should not be allowed to rent cars to anyone under their practices. They screwed numerous vacationers during The Open Championship and ruined vacations and overcharged at will. NEVER USE THIS COMPANY!

Do not - under any circumstances - rent a car with Europcar at Gatwick. They are thieves from the beginning to the end of the experience. Completely agree with the other reviews about the upselling, the demands for more fees on CDW and insurance. I came in with a signed, completed contract for a car. They still charged me an additional 200 pounds. Then when I returned the car three days early they still charged me for the entire duration. The manager then lied to me about sending a refund. ("It will show up on credit card" - never did). The extent of the deception and scummy service was so much that I suspect there is some corporate directive to do these things. Thus - NEVER - rent with Europcar at Gatwick. Even if desperate, go book a taxi, it will cost you less in the end. Good, safe travels for all.

Rated 1 out of 5 stars. Illegal, dangerous tires that could have killed me but I had to pay to repair… The worst of a long line of appalling experiences using Europcar for courtesy cars, via Motability. On this occasion, 2 weeks into the courtesy car period, a flat tire. Our responsibility to fix it according to the contract. Take the car to KwikFit - and it’s not only the one flat, with a rusty nail rammed into it for weeks, but three of the tires are completely, illegally bald. Kwikfit say Europcar are notorious for getting customers to pay for repairs.

Impossible to reach capable staff over the phone. It seems that the staff do home office work now. Staff are not trained or doesn't have the right tools. Lack of management clearly. Bad customer service.

We explicitly declined the premium protection insurance since we were using a credit card that is taking care of that. The agent threaten us with unreasonable repercussions and we still insisted. We received a contract and signed expecting our wishes to be honored. When we reviewed our credit card statement weeks later the charged amount was $ 600 over the price written on our voucher, which we understood as the actual contract amount to be paid. When examining the copy of the written contract we found a charge for the premium protection we explicitly declined. It looks the agent disregarded our wishes and charged us the amount without disclosure. After complaining to Europcar we were charged another $ 45 three weeks after returning the car without an explanation. Do not rent from this company, it's a criminal organization.

Europcar Italy is a total scam operation. 4 months after returning the car in the same condition I had rented it, they hit my credit card with an additional charge of $730, claiming the windshield was broken, even though their pre-existing damage report showed that the windshield had several stone chips before I rented the car and the vehicle was thoroughly inspected by their agent upon return.

We rented a car and they kept insisting we buy the insurance. We declined. Our car was in the dark back corner of the lot and they told us to inspect the car and note any damages. Meanwhile they have a very bright area with lots of lights but no way to drive there. On returning the car they found a tiny scratch and want to charge 600+ euros to fix it. There were several other scratches on the car the same size they never fixed. Probably won't fix this one and keep the money.

My wife had previously rented a car from Europcar in Thessaloniki a few months earlier. While there were more affordable options available from other companies (which I would have preferred), based on her positive experience, we chose Europcar again for our summer vacation in Greece – BIG mistake. About a week into our vacation, while driving on the freeway, the passenger side’s exterior plastic cover, went flying. There was no collision, no contact with any object – just a cheaply made “snap on” plastic part that decided it had enough and needed to get away from the car. Had it fallen off before? Was it only lightly affixed by the rental car people after a previous renter had damaged it? We will never know. Due to fast flowing traffic, we were unable to stop and retrieve the part, though, however we immediately notified the rental car people at KINSEN HELLAS in writing (email). There was no response.

We decided to shorten our trip in Portugal and return the vehicle one day earlier. Before returning the vehicle we called the customer service to make sure we will be entitled for a 1-day refund. Upon returning the vehicle we also asked the agent if we'll get a 1-day refund and he said YES. But after a week we received a message from Europcar saying that we will not receive a refund.

Made rental reservations for Fox Rent A Car (Guayaquil Ecuador Airport) on the Expedia site, Fox car rental is owned by Europcar. The main reason I picked this company is it offered unlimited miles, I even showed them this when I picked up the car and paid at the airport. When I returned the car they tell me that I owe $430 for going over the miles as its not unlimited. I asked for a mgr/supervisor so I can discuss (no Mgr to call or speak to I was told), since the rep that was there said she it was expedia's fault because they had an error on the site. She also said I have to pay or she will call airport police and I won't be allowed to board my flight home. I paid so I can get back to the US and dispute with Corporate, Expedia and Amex.

My wife and I rented a car via the Europcar website. They are advertising that the price is guaranteed. It’s not TRUE. They charged us a much more higher price. More than this, after our complaint, they acknowledge that we were charged a much more higher price and promised to reimburse us but never did it. They even failed to provide the correct invoice. The representative in the Ben-Gurion Airport acknowledge that they have multiply errors in the invoice and promised correct them and send a correct invoice. They never did it.

This rental car company is appalling; we have tried to use them three times and had a terrible experience each time. The last two times they accepted our booking (even taking a pre-payment in the second case) only to later cancel due to 'lack of availability' of cars within 24 hours of the booking. The most recent case I actually rang them directly as the website apparently does not reflect the actual availability. They told me on the phone they had a car and that it was confirmed. We walked to the car hire place (a 45 min walk across town) and then were told that our booking had been cancelled. They claimed that an e-mail was sent within two hours of the booking saying that no cars were available - lies!!! - I never received any cancellation e-mail. I also gave my phone number to the operator when I booked the car, they claimed that they did not have it on file.

Early this year we had planned a trip to Germany. I booked our rental car month in advance. I requested and paid for a SUV. Upon arrival (after 24 hours of travel, with a US Veteran with severe PTSD) we were told they had no car for us. They told me to come back in 45 minutes and they will see what they can do for us. I returned after 45 minutes and they still had no car. Another lady who worked there said she will take over and see what she can do. I thought she was being nice and tried to really help us. Well it turned out she was a professional scammer. She told me I could have a station wagon but I would have to pay more because it is an upgrade. I told her that I do not think a station wagon is an upgrade from a SUV and why should I have to pay, it is not our fault that they have no car for us.

I rented a car from Europcar Sicily in June through their online website. I wanted C3 diesel, but was given C3 gas version which has higher consumption. Their first scamming attempt was in their office in Palermo, where their employee said that I have basic insurance, even though I took full insurance online. After returning car, other employee signed a document with me which stated that the car was without a scratch and initiated deposit return (so she claimed at the time). But even after 2 months, I still didn't get my deposit.

BEWARE OF NEW SCAM. We rented a car from Europcar in Sardinia. As usual, we took photos/videos of the exterior and interior including the roof and the underbody. We asked the agent to show us the various controls on the car. She opened the car with the Remote Key. Other than being rather dirty the car appeared to be fine. We drove the car for 17 days and returned to Alghero. We dropped the car off around 6.30 am. There were no staff present. Later that day we received an email saying that the car was damaged...the driver's door lock was broken and the key would not fit. Note this vehicle has a Remote Key which was the only thing we used during the whole trip. These scammers then charged me 225 Euros for a lock repair. My insurance company is now dealing with this. DO NOT RENT from this company!

Made an online booking, paid for it and for my own insurance. On location, they sneaked another, premium, insurance into the contract - without my knowledge and despite my statement that I had already had my own insurance!!! In total, I have paid almost double of the original booking price. Sent them my complaint but they turned it down. A rip-off company - AVOID!

Europcar’s own services are satisfactory (app, prices, information) but in the case of Miami International Airport it does business through FOX off-AirPort, which does not acknowledge Europcar’s priority status.

Upon being given the keys to our rental car, it became clear that the car could not fit our two bags in it (these were not outsize bags, just regular airline "checked luggage"). We had ordered that class of car because Europcar make a point of stating on their website that it takes two bags. I then politely asked for a different car that would simply do what their website clearly promises, but guess what.... "Sorry sir, we can't help you, except to offer you the next higher category of car" (for which I would be expected to pay approximately DOUBLE the price).

We contracted a service with Rentalcars.com, a special all inclusive offer. At the time of pick up, Europcar charged us for the same insurance a second time 10 days after we returned the car even though we already had one included with Rentalcars. The receptionist had everything ready to sign (only in French - service contracted in Spanish). We assumed it was what we had bought online (Car + Insurance, not car + insurance x 2). Don't even try to contact customer service, they respond like robots and Rentalcars didn't even try to get in touch with Europcar to sort out the problem. We are now in the process of a formal complaint. We are talking about 400 euros for an insurance service sold twice (Rentalcars and Europcar).

I prepaid for car rental online with Europcar Mexico. I subsequently lost credit card. They double billed me for reservation on old and new credit card #s. Said I would get refund. Nope. Never use them.

My rental was in France (CDG to Rennes). Their website doesn't transcribe dates correctly. This caused me to have to pay, then cancel, then get a refund (immediate), then rebook. For personal reasons, I later had to cancel that booking (rebooked with them for another location, so they were still getting my business). Because my credit card was hacked, I needed a refund on a different card. I STILL haven't seen that refund, two months later. According to my credit card company, I need to wait another month before I can take additional action.

I rented through PayPal and at the airport was asked to pay in full again due to possible collateral damage and no possibility of charging that through PayPal. Received the promise of getting my money back on return. After 1 month calling over and over they have not reimbursed me. Why?

Up until now, I have been a regular customer of Europcar (I even have top-tier status with them). I have noticed their level of service drop over the last 12 months and a recent booking has now led to the decision to switch to a different car hire company. I recently collected a vehicle from Melbourne Airport, upon collection I mentioned to a staff member that there was a tiny chip on the windscreen, I was told not to worry, as it was so small it would not be an issue.

Booked an automatic Kia Sportage 6 weeks in advance to find a Volkswagen Tiguan with dents and scratches awaited. Europcar's onsite rep offered an upgrade for an extra €15 per day. Furthermore, because we unknowingly arrived on a Bank Holiday, an additional €35 fee was required with an extra €48 to drive from Estonia to Finland. I had hoped to post a wonderful review based on a positive experience but find myself now warning other potential victims of this scam in advance. Avoid..

If you use your Credit Card for waiving Europcar/Fox Rental Car insurance. Avoid at all costs! It’ll cost ya! What to Expect: Wanted to share my more than unhappy experience with using Europcar/Fox Rental Car at the SJO location. Highlights include classic low price bait and switch charges, intentionally higher authorization fees and many times more than the stated policy on their website which will mean you will have to purchase their inflated insurance. If you use your credit card for liability/collision damage waiver, their website is clear in saying a charge of 5K to 10K will be preauthorized. Even the Europcar website that lists the costs of deposit on a credit car for the country of Costa Rica is the total rental estimate + 1600 USD.

We were visiting the UK from Australia. We used Wotif to hire a car through Europcar. We gave April 2nd, 12pm as the pick up time. Our flight was delayed and we could not make the pick up time, we were 1 hour late. The office was closed and they said that they would not reopen it for us. They told us that our booking was cancelled and we would have to hire another car. We asked if we could pick up the car we hired in the morning but they told us that this was not possible. We had to hire another car at an additional cost of $890.

Pickup was fast and easy as was the return. Price was exactly as promised and staff was friendly and helpful. My little Fiat ran well except for the windshield wipers which needed adjusting/replacement. Fortunately rain was brief while I was driving. The whole rental experience was top-notch.

Europcar seems more affordable than other rental companies but they will charge you hidden fees to make up for it. I recently rented a car at Edinburgh airport for 900 GBP. I received an invoice for 1100. The difference is a surprise "premium rental station" charge that was never disclosed. I am disputing charges with my credit card company. Beware.

Europcar erroneously charged my credit card $500 linked to a reservation that wasn't even mine, about 5 months after the reservation occurred. For the last 3 months I have tried tirelessly to have them revert this charge, proved that it wasn't my reservation, opened several cases and made over a dozen calls. It's been an absolute black hole of time. While the customer service reps agree there has been an error made, they always tell me they will forward it on to another team to fix and then I NEVER HEAR BACK. I am at an absolute loss here of what more I can do. People, rent with other providers even if they have a higher daily rate. In this case my dad made a reservation under his name and his credit card, and when we picked up the car I paid the extra charge of having a second driver (me) and since then Europcar has been charging me, with the erroneous charges starting 5 months after my dad's reservation was completed. WTF.

Tried to ruin the trip in Puerto Vallarta. Bought Expedia car with extra insurance but still wanted an extra 200 a day for more insurance, totally a scam. Shame on Expedia for selling this crappy car rental at Europcar, had to walk to another place.

My husband & I was in Amsterdam (Netherlands). We rented a car with Europcar. We had car for three days. Car was driven only on the highway, driven about 100 kilometers. There was no problem anywhere but when we returned the car one of their employee came & told us, "You scratched the car." We showed that it is dirt not the scratch. We took a picture & left. After coming home in 3 weeks we got the bill for €1536.67. I can’t believe this people can do this. They advised us that, "You have insurance. Go to them, they will pay us, you don’t have to worry." I STRONGLY recommend DO NOT RENT With this company. They are defrauding the insurance company, credit card company & the CUSTOMERS. The company is cheating with everyone.

At the time of returning the car, there was minor chip on the windscreen. I was advised by the person at the reception, that any windscreen damages were covered as part of the rental/insurance agreement and asked me to sign the undertaking. Few weeks later I was sent a bill for $250. I escalated the matter to claims department but was told very bluntly to refer to rental agreement and pay the bill. This in my view is misrepresentation and bad customer service.

They allow you to book but then they cancel so you can book another car and too at expensive prices. I had this experience almost 5 years ago and now the YouTube TD also suffered the same thing. I dont know why the company is still functional.

Europcar will show up as a little cheaper until you are at the counter. After being kind they tell you your personal, Credit Card Supported or Third Party extra insurance you may have purchased from Expedia, Orbitz, etc does not cover your rental. You are then stuck, you have to buy their high priced insurance or walk away and pay walk up prices at another company which are extravagant. I can’t believe they can exist. Go somewhere, anywhere else to rent a car or get prepared to be professionally and calculatedly screwed.

I rented a car in Bath UK for a 3 day trip around Wales. On day 2 I had a tire blow out on a country road in Wales. As per company policy I called Europcar and they connected me to their emergency tire service. I also told them I was more than willing to pay for any costs. On a side note they have no spare or jack in the car. The tire repair company made me sit on the side of the road for 4 hours before telling me that no one will come out. They informed me that they wouldn't be able to help me. I asked them what I was to do and they said we don't know. I called other emergency service companies and they informed me that they couldn't service Europcar vehicles. I almost thought my wife and I would have to stay overnight on the top of the mountain in 8 degree Celcius weather. Luckily, a wonderful couple drove us to a town 10 miles away. It was a Sunday so I had to wait until the morning to go to the local garage and arrange a repair.

Be aware. They will try to scam you on insurance telling you the visa doesn't cover insurance. When provided with proof they canceled my car. Wanted 550us extra. Big scam. This was in Mexico at Cancun airport March 22 2022.

Be aware, the people at the front desk will say anything to get you to pay more or trick you. I rented in Lisbon and was told by rental agent that the toll device in the car would track my charges which I could then pay with my credit card. Next thing I know, Europcar is charging me a $30 per charge handling fee on top of the tolls. Be Aware of these guys!

I hired a car from Luton Airport pick up 24th Feb 2022. My booking was connected to my flight which was due to land at 1650 hours. I went through passport control which took 45 minutes, collected my luggage and proceeded by the bus to the Europcar pick up point. I arrived about 1825 hours and it was closed. Luckily for me the receptionist was just about to leave after “waiting for me”. I explained that I had no idea the desk closed and that I came straight from the flight. He told me there would be an after-hours fee of £60 which I disputed. He assured me he would “waive” this amount. However, it was charged to my agreement which I signed after (I should have checked). After I arrived at the desk two other people also arrived.

Poor customer service and misleading pricing. Quoted price. Accepted and booked offer. Received voucher stating the final price incl. all fees & taxes. When picking up the vehicle (exhausted from no sleep after early am flight, and lengthy period spent at customs & baggage claim), the employee, who spoke as little English as we did Spanish, told us we needed to put a deposit on the vehicle OR purchase extra insurance. We chose the deposit and signed the paperwork given to us in Spanish. When the credit card bill arrived, we realized we had been charged 5x the agreed amount of the voucher.

I hired a car from Europcar at Alicante on November 9th last year. When I hired the car, via the internet, I hired it on the basis of Third Party Insurance Cover. When I arrived at the Europcar desk in the Airport the staff member I dealt with wanted to charge me €257 for a ten day hire period or over €25 a day for an upgrade from Third Party to Comprehensive Insurance. In Ireland where insurance costs are high, one would have had to pay at most €300 annually for this type of upgrade. I refused to pay this this as it was clearly a rip off.

Hi, we rented from Hotwire for Europcar. We took a shuttle from the airport and then the runaround started. Our reservation through hotwire was for a small car, it was supposed to be $432 (5 days). I got there and it was basically a negotiation. Started off with a lie about the fact that Allianz is not accepted in Costa Rica. I paid through insurance through hotwire. Then it went on and they tried to get me to take an SUV that was twice the price, then they said that we would need a 5000 deposit in some cases, $1000 deposit in the case they were trying to push me towards. They offered me some discounts when we were leaving. But never came close to my hotwire pricing. It was some grade A 3rd world country runaround. Don't rent here.

Made a car rental reservation a few months in advance of family trip. One week prior to family trip, Europcar informed me that my reservation had been canceled due to new in-country covid policies. There were no new in-country covid policies, and they refused to reply when I called them out on it. What actually happened was that they continued trying to rent the car I had reserved for a high price, and when they were able to get a higher price they canceled on me. By time they canceled, getting another car elsewhere was 3x more expensive (i.e., a few thousand dollars more). They literally ruined our family vacation, didn't honor our reservation, and lied about the reason for canceling. AVOID AT ALL COSTS.

Don't rent from Europcar in the USA. They used to be such a good company, but now can't organize themselves out of a cardboard box! We rented a car from Europcar in Miami for a visit to the USA. Upon arrival, I took my family and our luggage 20 minutes all the way to the car rental building across the airport to find.... NO OFFICE FOR EUROPCAR AND NO SIGNS OR INFORMATION.

Don't rent a car with Europcar in Jamaica! I reserved a car with them through Expedia and they did not honor the reservation. This added expense, stress and inconvenience to my short trip and provided a poor first impression of Jamaica. I waited 45 minutes for someone to come to the desk only to be told there was no car. I suggested I could come back tomorrow and asked what time. They gave me a time and referred me to an expensive taxi when I asked for a recommendation.

Do not rent from this company. The worst experience ever in renting a vehicle. They rip you off. I have a charge in my credit card for $150 extra of what saying that it was for winter equipment. I never get a "winter equipment". Never ask and they never offer me. When I call customer service they said bill is close that they can't do nothing. I rent online a Nissan Quest or similar Minivan. When I went to pick up the vehicle they give me a station wagon and they said is same thing. Very disappointed with this company. DO NOT RENT FROM THEM. DO NOT RENT FROM EUROPCAR. DO NOT RENT. You going to be misarable if you do it.

My reserved car was not available, but a more expensive one was. From other reviews it seems this is a routine practice - bait and switch. My $400 car ended costing $1500 with added insurance coverage.

I returned the car on a day off and the office was closed so after 2 days they deducted 800 Euros from my credit card claiming there is a scratch on the driver door and they refused to show me the car when I went to face them.

I recently rented a car in Costa Rica from Europcar thru Booking.com for a week. I prepaid for the rental a week before my arrival. When I arrived to pick up my car, they demanded extra insurance despite the fact that my Visa Signature credit card covered the car insurance. Not wanting to ruin my vacation, I agreed to move on. BUT... IT AIN'T OVER YET! I just returned and checked my credit card statement and these hooligans charged me AGAIN (double-charged) for the week upon returning Costa Rica. Booking.com will not take responsibility. Europcar absolutely refuses to acknowledge the DOUBLE charge stating boldly despite all the credit statement and booking evidence I provided them!! These guys are ** SCAM ARTISTS! STAY AWAY FROM EUROPCAR!!! They ruin vacations!!!!

I live in US and reserved this off of Expedia. The cost was $400 for the week and when I arrived to Guayaquil Ecuador - the cost was then $800 for the week PLUS $30 a day for GPS PLUS $1000 deposit that I was promised 5 days after my car return. When I brought the car back - they charged me another $200 for going over the miles. I was never told about that I had to stay under - and I’ve been back for almost 3 weeks now and still haven’t gotten my $1000 back and they don’t even have a phone number you can talk to anyone - the person through email said I have to wait 30 business days to get my deposit back. DON'T RENT FROM THEM.

I received a phone call from them after 30 minutes of reservation, saying they have to cancel my reservation. I did not receive refund within 1 month, so I called them only to receive answer they were not going to reimburse anything.

VERY VERY BAD - AWFUL EXPERIENCE!!! Read this entire review and save yourself a lot of money and wasted time on them!!! Used them for our Cabo San Lucas vacation - was for a pre-paid reservation at the their SJD airport location. We "pre-paid" for 2-week rental and insurance thru Orbitz back in March of 2021 [before the news told us prices were going up like crazy] for a November 2021 vacation. They stated they would not honor the pre-paid rental, and, of course, they would not honor the pre-paid car insurance. Insisted that we take their free upgrade [which means higher cost for their car insurance] to a larger car and crazy high prices on the car insurance!

AMERICAN BUYERS BEWARE!!! Rented a car from Fox and they are partnered with Europcar in Mexico. In both Cabo and Puerto Vallarta they will force you to take more insurance than legally required in Mexico. Over $300 in insurance for a week. Do not use this company. Their service is terrible, with old cars that have dents all over. Their pricing does not reflect your final bill, which is certainly going to skyrocket when they gouge you on insurance. You have been warned.

Catania Airport Location. The agent cancelled my reservation as I did not have an international driver's license for a 5 day rental. My rental was pre-paid. I had to get a rental from Sixt for 40% more money for a lesser vehicle. There happened to be other Americans at Sixt with the same issue with Europcar as mine. I trust this is a local issue with Europcar. I have written the company, but after three weeks, there has been no response.

I had a reservation with Europcar, but they did not honor the reserved price when I picked up the car. They tripled the cost of the insurance. That meant they were one of the most expensive rental companies and not a good deal at all.

Fraud. At Europcar counter the clerk agrees with you on extras if any and then makes you sign the contract electronically. The contract then includes several additionals that you specifically rejected, such as full insurance.

We rented a Peugeot 208 under the reservation # ** from 9/16/21 to 9/26/21. Because the flooding at the train station St Roch, we came late and the rent office at St Roch was closed, however the agency left the car key at the hotel Comédie St Roch. We were stunned when picking up the car, it was a Fiat Panda which is too small for 4 people with carry-on for each and cannot be the same size as Peugeot 8, we did not have the choice and took it as the need to go somewhere because the the house we rent is cancelled due to flood.

This review is for Urgup Cappadocia Airport on October & 2021. My car was delivered with no vehicle delivery form. I refused to accept the car without a delivery form. The car that was delivered had cosmetic damage on all sides. The office manager attempted to convince me to accept the car without the vehicle delivery form. When I refused he stated "I've got your money and not returning it! You can complain all you want, where ever you want!". I have never been treated this poorly by any rental service in 38 countries I've visited so far. I find Mr. **'s behavior to be unacceptable. Needless to say I refused the delivery. He demanded a payment of 59 euros (which I paid). He said that it was a payment for his "troubles". I contacted Europcar's customer service with no resolution so far.

I am 70 years old and have rented automobiles since I was 21, the first a VW in Germany in 1972. This rental is the absolute worst experience I have had in my lifetime. It started with the counter clerk in Frankfurt and is continuing today. The clerk gave our vehicle to another party because we were one hour late from our reservation time. He was rude and disconcerting. My rental was prepaid through Auto Europe but I found out later they charged me again for the same auto. They offered me an electric vehicle which was a mistake for which this space is not adequate to describe the dilemma I encountered.

We made a reservation through Hotwire.com for an auto to be picked up in Guatemala City from this company. When we arrive under the rain, we were told that because the reservation was not done right, we could not refuse insurance and have to pay a daily fee of $20.00. However, the reserved car value was fully cover under our credit card we always use up to $75,000. The person who provided service was an scammer not professional at all. We had to take an Uber car and go back to our hotel to make another reservation with a reputable rental company. We found the same rate, a better car on Enterprise Car Rental. They did not refuse our reservation and provided great service for a lower price. DO NOT RENT WITH EUROPCAR. THESE ARE CHEATERS WHO TAKE ADVANTAGE OF TOURIST!

I delivered my car back to EuropCar at Krakow Airport. The car was not damaged at all during our hire. I handed back the keys to the office in the airport which is 5 mins walk away from the car park. The EuropCar representative did not physically inspect the vehicle which surprised me but I thought nothing more of it....until 8 days later when I received an email with some very blurry photos attached claiming that I had scratched the vehicle in various places and claiming £800. I totally disputed the damage and was outraged that they claimed I had damaged the car without any opportunity to discuss at the point of drop off. Europcar is a fraudulent organisation looking to extract cash from customers who are forced to hand over their credit card details and authorise large payments in advance of the hire. They are nothing more than thieves. Outrageous. They should be shut down immediately.

I booked a reservation for a car for a 14 day trip to the Dominican Republic. Had a confirmation number. Once we arrived in Santiago Domingo and went to the Europcar counter to pick up our car. They could not find my reservation. The customer service agent informed me that we would have to wait until morning for them to sort it out. We needed to be in Bayahibe to pick up keys to our accommodations. Upon returning from our stay they had charged my card for the rental. I had to contact my credit card company to dispute the charges. This company is very poorly operated and no customer service. I will never use them for any rental needs and would definitely not recommend them to anyone

After an awful service, I received an invoice of £1,400 for some hypothetical scratches I never did. They don't even show you the car, nor the contract, but once you sign you are fully responsible and the company is shielded. Totally useless to complain to their customer service, as they are the ones who make you pay the unfair invoices to renew their old cars. Unfortunately, I've seen I'm not the only one, so better to to avoid this company.

Rented a car at Dublin airport at a great price as my card company covers all accidents and damage (great travel card!) They refused to allow it. They tried to say it was very clear at the time of rental that I needed a letter from the card company. It was NEVER clear and they sent me multiple confirmation emails without that spelled out. They immediately went into a sales pitch of insurance options! This happened to another couple as well as I stood there! It is such a clear bait and switch as to likely be illegal. I called my card company and they emailed a letter which I then showed them. Beware else they will attempt to extort you too!

Arrived in CDG on 12 July 2021 with an already paid reservation of a car by Europcar. They first wanted to give me the lower class car instead of the reserved class. When I said I know that car is not the same class and not fit for highways, they said so we don't have anything and are sorry! Finally the guy offered me a car at one class higher but not for free as it should be (I had reserved for that day and that hour!) but for 20 euros par day extra for the 17 days. I didn't have any choice because I had already paid around $840 for the car they didn't have and I would have lost my money. In short, they rent cars that they don't have and force customers to pay heavy extra money for upgrades. Or downgrade their reservation for free!!! This is the 2nd time they did it to me! I WILL NEVER RENT from EUROPCAR in my life.

I have rented car from Europcar in Liberia, Costa Rica. They quoted me AWD SUV and quote was good. Once we arrived to Costa Rica it took an hour for Europcar to get us from airport to rental place. They were so disorganized that they had a lots of people waiting in airport as well as waiting to get a car in rental office.

Do not be tempted by the obvious low price (I book it in Expedia under Fox car rental) because I believe Europcar has a company wide system to bait and switch to rip you off. At the pickup airport at Tuxtla Gutierrez, Mex., I was charged 7.50 USD each day for declining the company offered insurance because I already purchased Expedia’s $11.00 USD per day. I was given a Chevy which has approximately 45000KM and the agent who checked me out took photo of the vehicle both inside and out and obviously there are many imperfection all over. After finishing all the documentation, A $ 7500 USD security deposit was required.

Absolutely horrible experience. The person that was supposed to give us the car arrived 3 hours late and I had to change my travel plans because of the delay. I had to change my return destination because of this inconvenience and they charged me 300 dollars for the change. It’s an absolutely terrible company with zero customer service. I wouldn’t Recommend it to my worst enemy.

Reserved a car from EUROPCAR for 3 days in Loreto BCS Mex. At time of reservation I also purchased full coverage insurance from Allianz Insurance through the Volaris Airlines website. When I arrived to pick up car, they demanded that I purchase their full coverage insurance, they claimed that the insurance I had purchased was only for 3rd party coverage and they would not release the car even though I presented proof of the full coverage insurance I had purchased.

I am writing this complaint, not only to show my disappointment on the overall customer support service, but also your lack of interest during the past months to address the issue. On Friday, 24/07/2020 my friend rented a car at Europcar’s location in Eindhoven centre. Long story short, the car had a breakdown failure while we were in Germany, which Europcar attributes to us due to wrong fuel usage. This is something which baffles us, since we are sure we used the correct fuel, at least the one that was on the car’s sticker. We cannot prove otherwise, so we’ll leave it as is.

I reserved a car with Fox in Cancun, Mexico. I used to rent with Fox in the USA and have always had a good business relationship with them. Apparently they have merged or were bought out by Europcar. What a disaster. If I would have been aware of this I would have never rented from them. Ten years ago, Europcar in Mexico illegally tried to charge me (unsuccessfully) for damaging their car. On this particular trip ie on 11/16/2020, I had a Mid-size SUV reserved, a Dodge Journey. Upon arrival they refused to give me what I had reserved and tried to give me a Chevy Trax. We all know the difference, so let’s not play stupid on this. Then they jacked the price of the car up by over 300%. Yes, I have a picture of the new contract, as I am sure they will also lie about this.

We had a car rental reservation in Cancun on Sept 8th. They didn't honor Expedia's insurance. that's fine Europcar requested $12.000 USD no joke $12.000 deposit or buy their $50 per day insurance. What a gimmick? Europcar won't refund if you even return the car 2 days before. Be ready to spend your 45 min to 1 hour at Europcar store to make a deal. Polices are joke. Police asked $400 for speeding or they will send you to a court for 10+ Ready to spend your half day of your vacation. Corruption Corruption Corruption. I wish I made a video. The biggest advice to those who want to go to CANCUN. Don't go!!

I made a reservation for a rental car at Orly airport in Paris; my flight was changed and I realized that Europcar agency closes at 6:00pm and does not offer pick up after closing hours. The company does not refund your paid reservation and offers generously a voucher instead. I will stay on night at the hotel in the airport to get the car at 8:00am. I was told to be on time at 8:00am because they were doing me a favor to keep my reservation one more day. This company has zero flexibility.

My experiences with Europcar. :( It was my first rental with them and I waited in line for over 3 hours (I had a reservation at 8pm, I did not get the keys until 11:30pm). To make matters worse it was closing time and when I got to the car the fuel tank was half empty. I went back but the counter was already closed so not only did I lose 3.5 hours but I also lost 30 euros. I should have stopped using them right then and there but stupidly I decided to try one more time. On the second rental I received a defective car that was making noise and I had to return it. Unfortunately, I also received a speeding ticket during the rental term. I paid DGT in Spain directly for the fine with my credit card, Europcar had nothing to do with administering the payment. When it was time to return the car I returned the car on time but the person working the counter did not want to be bothered with me and told me to just drop the keys in the dropbox.

Booked a car online, they didn't have any car left when we arrived to pick it up, holiday ruined. We also had to raise our voice to have a receipt for cancellation as they wanted to dismiss us without it simply because the staff couldn't be bothered to produce it. If you care about your plans, stay well away from these cowboys.

I cancelled a car hire reservation, according to their terms and conditions I am entitled to a refund, but they refused to refund for 18 months. I used the voucher to make a new reservation, but instead of reducing the bill they made pay in full and promised an immediate refund to my credit card account for the voucher amount. I contacted their customer service phone line 4 times asking for the refund all to no avail. I email a complaint detailing the whole story and received a reply saying that I must make a third car hire booking using the voucher or wait 18 months for a refund! Europcar ignores their own terms and conditions, breaks promises made and does not deserve any customers.

Booking Reservation **. I rented a car from Europcar El Calafate, Argentina. I planned on driving over to Chile for a few days and returning to Argentina. But due to the pandemic break out, Argentina closed their borders and shortly after so did Chile. We had no option but to return the vehicle to the nearest Europcar in Chile, Punta Arenas. Europcar Chile said we should not worry as it is out of everybody's control what is happening, and so it is.

Overall reasonably nice car and process to pick up and return also was ok. But small billing scam. My contract in in euros and they are supposed to bill me in euros (as all other rental car companies in Europe which I use often). Yet they take advantage if you use a US credit card and convert the bill into usd with a 5% surcharge. 5% is not such a big deal but it is DISHONEST and they are not allowed to bill in a different currency without my authorization. I made a complaint and got a dumb and misleading reply from them about it. So I disappointed.

My friends and I rent a car for a UK's trip in the Gatwick's airport on the 7th of February of 2020. An employee of the Europcar office, called Vladimir, attended us kindly. He said that we were lucky because they had a better car for the same price that one we ordered. So we firm all the papers and pay the deposit. The surprise is that the deposit was not refunded to us. We then discovered that we had been ripped off. An extra 40 pound charge was added per day and insurance. Of course we cannot go legally, there is our firm. But I am displeased. They must think that we were stupid, and in that occasion they were right, they took us in low guard. Be careful with europcar.

We were forced to cancel our car rental in Costa Rica during the Covid19 pandemic. When we signed the contract, we agreed & paid $56 US a day for insurance. Europcar ended up charging us $189.11US. When we tried to contact them on 3 separate occasions, we did not hear back from them. They are guilty of misinformation & dishonest practice. Also, it was impossible trying to contact them at all. I WOULD STAY CLEAR OF DOING ANY BUSINESS WITH THEM!!

The company offered a compensation, after some months I received it.

Had a week's trip to the UK from the US, used a booking company for the car and pre-paid the insurance. When I picked up the car from Manchester airport the guy told me the insurance was invalid and scared me into paying their insurance. I thought OK I'm in a foreign country and they drive on the wrong side, I'd better make sure I'm properly insured, even though I'd already paid, I paid again. Had a great vacation, took the car back, no tickets, no accidents, no problem. 6 months later Europcar charged my credit card again, almost the same amount bar a few $'s.. couldn't even get anybody on the phone to do anything about it. Filed a chargeback with my credit card company and am waiting to see if I get my money back. I would avoid this company like the plague, didn't get the car I booked, rude customer service and then a second charge for almost $300 6 months after I rented from them.. I hope this company is not indicative of UK rental companies.

Europcar man took total advantage of us and was over friendly which made us trust him and he in a conniving manner persuaded me to sign for all sorts of add ons that I definitely did not require. I thought he was talking about the ones that I had purchased on the FULL PROTECTION so I signed. The company should not employ such people who are pulling the wool over people’s eyes. It looked like he works on commission as he was determined to add on items we had already purchased with a third party at BOOKING.COM. I have tried to contact Europcar and the customer service is appalling. I said to him “where should I sign” and he pointed to all these extras that I hadn’t asked for nor required! Clever man? It has cost me a fortune and trebled my initial cost of hiring a car with the company.

I rented a car for a month in fall of 2019 from Europcar pickup in Manchester. Not only was there heavy sales pressure at the time of pickup (Manchester Airport) but following the return there were a string of toll bills & parking charges, which I'd thought I'd paid while on the road. Of course there were late fees and Europcar service charges. I no choice but to pay them, even after exchanging emails in an attempt to negotiate. That was all finally resolved in December 2019.

Thieves! Beware! London Heathrow - EuropCar - Terrible Service - Complete Rip Off. They More than Doubled the Price at the counter at Heathrow - Agent spoke in circles avoiding direct answers and refused to acknowledge our insurance and refused to give us a car unless we bought their insurance (at 5 times the price for less coverage) from her and constantly refused to give us a total including our original rate pre-paid. She kept evasively talking about one thing when we were asking about another to deliberately confuse us - a real professional con artist.

Rented a car from Europcar in Austria for 10 days. Instead of getting a bill for agreed upon $608 I got a bill for $1,745. They claimed that the difference in $1,137 was to fix supposed "damages" to the vehicle. Turns out there were some scratches on one rim and a 2-centimeter minor scratch on the passenger side of the front bumper. Those were there before I took possession of the car. Unfortunately I didn't take any pictures.

I had terrible and nightmare experience with Europcar France. My bill was generated for EUR 218.40 for 4 days but they charged me EUR 645.09. I hired a car from Europcar (France) from 15th of Feb 2020 to 18th of Feb 2020 but they charged me for total 6 days with a dump excuse. On 18th of Feb 2020, I went to their office to return the car but the parking area was full and the office was close, thus I parked the car in the basement. I tried to contact to the helpline number and informed them that I have parked the car in the basement. Plus, I also received confirmation in an hour from Europcar side that the car has been received. I have taken all the pictures as proof and send it to them via email. But their excuse was terrible:

I had prepaid my rental through Autoeurope, starting in Queenstown, ending in Auckland. On the voucher it specifically said $0 One way fee or something to that effect. Crossing the Cook Strait you need to return your car in Picton and pick up another car in Wellington - it is still considered one rental though. In Wellington they printed a rental contract that stated I had picked up the car in Queenstown (which I did) and returned in Auckland (which I did).

On the 2nd March 2020, H1 vehicle was returned at OR Tambo at around 13H00 and I forgot my shoes in the vehicle as we are in a hurry to catch the flight to Cape Town. When I arrived in Cape Town after 2 hours, I went straight to Europcar branch in Cape Town Int. Airport to ask them to help me to get my shoes. They took my details and promised to get back to me in which they never did.

I recently hired a Europcar rental car at Gatwick Airport, the agent, Marie, advised that it was “mandatory” to obtain theft insurance or the car would not be released. This doubled the cost of the rental. I subsequently learned this was not the case. Theft insurance is not "mandatory". I reached out to Europcar who agreed this was sharp business practice but stated since I rented the car they would continue to charge me. It appears their policy is to purposely mislead at the desk and claim there is no record. I have let Europcar review this review and they had no comment.

I reserved a car in Germany prior to my trip from the US. I filled out all the paperwork online and arranged for the car to be available at the train station when I arrived. I was assured through email that all was in order. The car was not at the train station when I arrived so I had to take a taxi to the rental agency in Freiburg. The agent had not saved any of my information for the reservation so I had to start all over. This took over an hour to redo the reservation. I did not get the car that I had requested and was downgraded to next available. I returned the car an hour before it was due in the contract. I returned it clean, undamaged and full of gas as per the contract. An employee inspected the car and confirmed that all was in order. The agent confirmed that there would be no extra charges and printed my invoice. This should have been the end of the transaction.

We rented a car through a third party Auto Europe. We had a good deal included full insurance and no deductabls. The front desk spent a long time explaining us that we need more insurance to feel safe but I knew the whole show so I denied all she offered since I knew I had contacted a full insurance price. So a month after coming back home we got an email from Europcar that we need to pay a fine and and they would pay it for us for a %20 fee.

I rented the car in December 2019 at the Venice airport, they gave me a car without winter tires but only with snow chains. I had to go to Switzerland and it was snowing so when the car started to slide on the snow, I tried to install the chains but they were all broken. I have tried to call them several times and nobody picked up the phone. I had to buy a new pair of chains spending $ 181.65, when I returned the car I opened a claim and ask for reimbursement. The operator asked me to leave the new chains on the car. Now, after over a month, Europcar sent me an email refusing to reimburse me for the chain because I should have called them. So besides the expenses of the chain and the lack of reimbursement, they now also have a brand new pair of chains at my expenses. Really a scam.

Booked a car at Europcar Gatwick via Expedia. They refused to let me have any car unless I paid an extra £20 per day for insurance which I do not need, and despite me having all paperwork required. I also said I was willing to leave £18,000 deposit as they also demanded (for a Fiat 500!!!). They kept moving the goalposts and lying through their teeth, saying Expedia should not have promised the car etc. etc. In the end I had to use another company and paid about 50% more than the pre-booked rate I had been confirmed by Expedia/Europcar. Avoid like the plague!

This is the worst experience I have… This is the worst experience I have ever had with a car rental company. My Mother had just passed away and the LGW North location was closed at 9AM in the morning. I had to get a taxi to the South terminal. After having a 12hr flight all I wanted was to get my rental and drive the 3 HRS to my mum's home. The rep was only interested in upselling me to a Mercedes. To which I politely declined and stated I was tired and had all insurances via my credit card.

Our son, a University student with little available funds, took a careful route and hired a car with a “big name” when he booked a short trip to Portugal to attend his grandfather’s 90th birthday party. He expressed a wish for a hybrid, but on arrival shortly before midnight on Friday, Europcar informed him that only fully electric was available. They provided him with instructions as to how to recharge the car using a Europcar plastic card. He had a 2 hour drive ahead of him, which turned into a 4 hour nerve wracking trip on his own. The reason.... The plastic charge card given to him by Europcar did not work, so he was unable to recharge along the way. He had nobody to telephone and was understandably shaken when we saw him the following morning. Fortunately, we attended his grandfather’s party at a restaurant which offered a free charge of the battery.

Can’t show previous damage on car when collected yesterday. Once in the car park I noticed the car did indeed have damage. I took photos and submitted them online. The response was we will take the photos into consideration when the car is returned. I had the issue escalated to no real solutions. So I returned the car and are now dealing with a company that cares. Basically they stated that the car had no damage on it previously. I have cancelled my credit card that was used in case they try and charge me for something that was clearly there to start with. DON'T USE EUROPCAR! They can return to Europe where they belong.

We approached Europcar to hire urgent rental as our plane had been diverted. $1000NZ for the day we walked away. The attendant ran after us said he would do it for 250. We accepted, turned into $336 when we requested full cover. On noticing a 500 excess we were told, "No you have full cover".... interesting. We then went out to find the car and take pictures ourselves. The guy at the desk in Christchurch NZ said just park up and put key in drop box on arrival Queenstown.

I am (was) a regular Europcar customer (5-6 times a year for a week or so each time, for a few years) from the Heathrow Europcar branch. I was really pleased with their friendly service, their cars and their prices. However, I was recently charged with damage to wheel rims. I hadn't done this, but also hadn't checked the car when I picked it up as I dealt with them so often and they were usually so good about checking and noting car damage before renting. Initially they said they would check the video from the day, then afterward said there was no such thing as a video to determine the state of the car on site exit. Fine - it was my fault for not examining the car myself. I am insured anyway so the charges would be reimbursed to me.

C3 Citroen that we reserved was not avail. The car rec’d (OPEL (VAUXHALL) CORS1.4 VD FG-001-LH) was not even close to “similar” to the C3. Car was too small compared to C3. Paris office location was very difficult & time consuming to find; we incurred extra cab charges because the taxi driver could not find it either. CDG return was impossible & airport signage was nonexistent!!! After 30-mins of driving around CDG looking for Europcar car return, we parked up on terminal street level and finally found someone to direct us down to the lower level to Europcar returns!!!!

I booked a car online for Paris, canceled it the very next day, got the ok from Europcar that the cancellation was ok and no surcharge was made. 3 months later I get billed by the amount. I reported the problem both to our local Europcar dealer in Romania and to the international customer care service from Europcar. After a few brief exchanges via email (no phone on website) I have no answer from them for 3 weeks now and I still did not get any refund. Most probably I will start contacting European customer care center and ask them to help in solving this matter. For sure I will never use their services again.

In Oct 2019 we made a pre-paid booking for a car for a week through Rentalcars.com. Received an acknowledgment email from Europcar that included the rental terms as a PDF. At the BHX desk Europcar refused to honor the contract. They falsely claimed that our credit card did not cover CDW, tried to sell us unnecessary insurance, tried to get us to sign a (disclaimer?) form that contained several false statements. They claimed that we should have made the booking directly through Europcar Birmingham. Eventually, possibly because we had plenty of time and would not capitulate or go away, they cancelled our original contract and wrote us another under the same terms as the original, but for substantially less cost. Utterly bizarre.

I've rented several cars in Mexico recently and I understand that you have to buy Mexican insurance but Europcar uses this to perpetuate a scam. They wanted to almost triple the cost of our rental with insurance! We had to fight to get the insurance cost down and it still almost doubled our rental cost! We are so angry! (slow and confusing service on top of that).

My husband and I reserved a car for ten days (in August 2019) with Europcar through Auto Europe, at a cost of $1,060 US dollars. After a long flight from LA to Lisbon we arrived at the crowded Europcar Lisbon airport window to pick up our already paid for rental car. After 2 hours, our number gets called and the Europcar agent tells me that our reservation was canceled. The Europcar agent explains that they notified Auto Europe and we in turn should’ve been notified. I asked the agent how this could be possible when the car had already been paid for. Then he offers us another car for an additional $1,700 plus a deposit of $300 that he assures us will be refunded. Weary, tired and vulnerable we sign up for an upgraded rental car that we didn’t want, at over 2 times the price.

Europcar = scam! I repeat. Never use this company. I hired a car in Bergamo which had done 40000km and naturally would have “some” surface scratches. When I collected there was no mention of looking over the car (beginning of scam) only that it took diesel and you are on your way!! Upon returning to a different depot the issues began. Apparently I had put a scratch on the front bumper and good luck thereafter. I signed a waiver to say it must have been there already but you guessed it, they ignore that and charge you some exorbitant price to “fix” the car (ie leave it as it was when I collected as there was no damage that wasnt already pre existing). DO NOT GO NEAR THIS COMPANY!!!! I paid good money to hire the car and they still have to milk more out of me. I got let off lightly from what I read....

I do not how this company still operates. They simply are not able to provide any resolution to a simple issue caused by them. The only thing they are pros at is to keep us waiting. What an absolutely awful customer service. Will not recommend anyone to even try.

My Wife and I flew from Toronto/Canada to London England summer 2019. I had booked a car through sell off vacations website which uses "car trawler" to reserve and supposedly pay for a car with Europcar. I paid for my reservation in full while in Canada prior to our trip and received my confirmation stating paid in full and ZERO dollar balance upon arrival. Upon arrival I was told that was just a deposit and didn't really count. The car I reserved was not available. I was fine with that except I was charged $800 + for an "upgrade" which looked like an equivalent to me.

I had a very unpleasant experience with Europcar in Bordeaux Airport, France. After having paid the rent cost, I picked up the vehicle and provided my debit card for the deposit. The deposit of EUR 400.00 was taken (not just authorized) from my card, but it was never returned to me in full!!! I was charged for a premium insurance without my agreement. As I paid the basic insurance while booking the car, I did not expect to be charged 81.00 euros on the top of the cost. Furthermore, Europcar withheld it from my deposit rather than notifying me during the pick up. I did not speak French, but I questioned that amount on the invoice. Their employee assured me that nothing would be taken from my card and full deposit would be paid back. As it turned out, that was a pure lie!

If Europcar's quote is the cheapest then they may use underhanded tactics to recoup money. For us it was by adding an upgrade charge WITHOUT telling us about the charge. Oh, the figure was on the agreement, nestled in among many other figures, in small print AND NOT in English. If you choose to use Europcar then please, please, ask them to explain every figure on the agreement before signing. Don't worry about the queue of people behind you, in fact tell them that you've heard reports that Europcar have hidden charges on the agreement and that they must check too. Once you've signed the agreement Europcar's customer service will not accept any complaint, no matter how many witnesses you have that you were not verbally notified of additional charges. I hope you enjoy your holiday.

I rented a car in Rome Fiumicino Airport in July 2019. Arrived to collect the car late in the evening so the Europcar representative didn't check for any of the damages. I believed this was standard procedure. When I delivered the car back, the representative says there is damage to the car that was not there before. How can they state if nothing was checked at the time of pickup? He then asks me to write a statement about what happened, which I do and sign. A few days later I get charged 500€ for 1 scratch that I didn't do. Also receive a document with my signature saying that I admit that I did this damage to the car. This is stealing and producing fake documentation. Please avoid these scammers!

You get the car with loads of damages, and the damage form is almost empty. The criminals do not want to add the rest of the damages. When I returned the car they charged me, AND an older lady next to me a minor scratch in the windscreen. I did not make that damage, and they rip you off for 500 euros!!! Criminals!!

We rented online directly with Europcar, Rome in July 2019. When we arrived the model of car we reserved was not available and we were offered an alternate which was damaged, dirty inside and out and did not have a full tank of gas. We complained online a couple of times but to date have received no acknowledgement or reply.

I recently rented a vehicle from Europcar at KLIA in Malaysia. The car plate number was **. (Model: Alza) Rental was from Dec 20, 2019 till Jan 04th 2020. Overall service was TERRIBLE! From the onset, the car was not washed and was very dirty and bad odor inside the car. Mind you I tried calling them from the time I drove out on all the numbers they provided me, but no one was answering the call and it was constantly going to voice mail. I somehow manage to get hold of the KLIA2 office and they told me they will get the Main office at KLIA to call me back but nothing was heard from them at all for the multiple times I have tried to reach them.

I rented and prepaid for a car a couple of months in advance. When I showed up with my family, Europcar told me they did not have my car. Instead, they offered me a lower rate car with no offer for reimbursement or compensation. The car did not have the right seatbelts to be able to safely include a car seat for my toddler. A few days later, they brought the car I was supposed to rent but it was an old version (even less safe for a car seat). The worst part was that they just didn't care. There was no attempt to fix the issue at the counter or online (I sent a couple of messages in the Europcar website and I have not received any response).

Re EUROPCAR, Salzburg airport. We had booked and PREPAID our vehicle. It was with EUROPCAR, through PRICELINE. The website for the location said it closes at 2300. We arrived at 7:10, to find the kiosk closed up tight. We were forced to rent on the spot from another company, because it was open, at the cost of €120, for one night, then return to the airport the next day and get our prepaid vehicle. We have been trying to get reimbursement for the emergency rental... EUROPCAR & PRICELINE don't care and are ignoring all attempts FOR RESOLUTION.

We rented a car in november of 2019 with Europcar Malta. When we took possession of the vehicle we noticed a few scratches. The employee told us it was normal use. When we returned the car the employee, told us that there was a scratch on the back bumper. He charged us 350euros because he said he needed to replace the bumper altogether. We contacted Europcar head office to expose the problem (with pictures of the car and the employee). Took them more than a month to give us an answer which was "You didn't book through us so contact AutoEurope UK". AutoEurope UK never answered our calls. Customer services really let us down. We feel that we were scammed and we don't recommend this company.

DESERVE ZERO STARS BUT IT IS NOT AN OPTION. Reserved a car for a family trip to Cancun over New Year’s. Before I provide the details let me see that I have made many trips to Mexico and I’ve rented a car every single time usually with Budget or Enterprise and that all amounts stated are in U.S. DOLLARS. We did the rental car reservation when we booked our flight on Southwest Airline’s website and so expected this to be a reputable company. IT IS NOT. We reserved a midsize car for 7 days and were quoted, in writing, $114 and cents total. When we got to the counter we opted not to take the full insurance on the car because we have a credit card the covers it. They wanted to charge us $104 (U.S. DOLLARS) per day and would not allow us to decline insurance unless we agreed to reserve a security deposit on our credit card of almost $12,000 (U.S. DOLLARS). The rental with insurance would cost us $842 plus additional taxes.

Last October I rented a Europcar car at Tromsø airport for 5 days. I returned the keys convinced that I had not done any damage to the car; after 4 hours I received a communication via email saying that after washing they found a scratch under the rear bumper, complete with a photo attached. The damage was very minimal, I thought I could have caused it without realizing; we had traveled several kilometers on unpaved roads under repair and it could have been a little larger pebble to have peeled off the paint.

I needed a last minute reservation and reserved a car online at Brighton. £45.01 was deducted from my account and the booking confirmed. The morning of the reservation I got a voicemail from Roger telling me there were no cars, my booking was cancelled with no financial penalty to me. Roger did in fact not cancel my booking and I was the charged a further £45.01 cancellation fee. Europcar stole £95.02 from me, when I raised a complaint Roger at Brighton lied about the voicemail saying he say my car "might" get canceled and I needed to call back. Luckily I have a recording saved where no such things were said, and he was just trying to paint fault on me because he had made the mistake in not cancelling my booking. I was only offered a partial refund of the no show fee, so Europcar have stolen £45.01 from me. I have taken this further but I would avoid them like the plague.

I rented a car for one week at Waverly station Edinburgh for a road trip thru Scotland. When I picked up the car I noticed immediately the car had not been cleaned and the SD card was missing from the gps. I went to the desk to request a different car. The men behind the desk couldn’t be bothered, handed me a Tom Tom gps and said that was all they would do. Not to mention the price I was quoted was higher. The aftermarket gps has not been updated we discovered on our journey through the highlands and didn’t always work.

I rented a vehicle from Europcar Malpensa at at the end of August/beginning of September. The vehicle was returned via their express return at the airport. The return was processed and my final bill charged. About a month or so later they sent me an email claiming that I damaged a wheel (I did not). I do not have photographs of the wheel to prove that I didn’t do the damage, so reluctantly opened a claim with via my travel insurance for the car rental. I’m convinced that either the damage was there from a previous rental OR, more likely, someone else damaged the wheel after the return and Europcar decided to pin it on the last renter, betting that they wouldn’t be able to contest it as I can’t. Europcar did not immediately cooperate with my insurance company to provide the necessary details for card services to issue the check, but eventually did.

I rented a car from Europcar and the experience was fine until I returned the car. Since I've returned the vehicle: 1) I've received 5 separate charges of $400+ on my credit card from Europcar, with one or two of those charges being reversed. 2) I got a bill for scratches on the car 2 months after I returned it with little to no explanation any of it--and I barely drove the car--I'm confident I did not cause any of the scratches. 3) After calling, they acknowledged that some of the charges were duplicates and would reverse some charges--except they reversed the wrong charges and left the higher charges. From what I can tell, at minimum, they are unable to charge me properly. At worst, they're actively trying to engage in fraudulent behavior--I don't think this is the case to be honest, but it's frustrating to the point where I am on the verge of cancelling my credit card.

Do not be fooled by the reasonably pricing upfront, you will pay much more in the end. They canceled my contract one hour after pick-up time at the airport. This was not a reservation, I had already paid the full amount for the week. Being in a bind, I was then charged an extra $310 for the same vehicle. To add insult to injury I was charged over mileage on the return. The contract clearly stated 800km, but I returned a day early and they said it was now 700km. This makes no logical sense in any fair business dealing as the mileage was prepaid. It's not like they refunded me any money for returning early. They do not return emails or request to dispute these charges. Avoid this company at all cost!!!

I rented it a car with Europcar 6 months in advance in the Dominican Republic and I wasn't told that I MUST take the insurance with them, this I learned at the time of pick up. I paid for a different insurance because it had a good coverage and the price was reasonable. At the time of pick up I was told they don't take that insurance and if I declined no to take Europcar insurance I would have to leave 3,000 dollars deposit just for declining their own. I said NO, I already have an insurance paid; however, they didn't take that insurance so I was FORCED to purchase their insurance "the basic plan" so I ended up paying double for the insurance.

This past summer I rented a car from Europcar. When I picked up the car at Rome airport I noticed a scratch on the hood that I indicated to the attendant. He marked the car diagram where the damage was and initialed. Three months after I got back to the US my credit card is charged roughly $250 by Europcar. When I contacted them to find out why they produced a a letter that they claimed they sent me with two pictures of a tiny scratch on the bumper but an invoice of repair done to the hood. When I challenged the charge they wouldn’t explain why they charged for the hood and sent me pictures of the bumper. They wouldn’t refund the fraudulent charge. They’re crooks! Don’t rent a car from this company. Once they take your credit card they charge whatever they want.

This is a brief write up of my experience of hiring a Europcar at Gatwick Airport. On arriving at the rental office I informed the agent I was there to pick up my hire car and that I did not require any extra insurance other than what my credit card covered. Agent informed me that I must get a written confirmation from TD Bank in Canada to avoid a premium insurance charge being added. This I did but then I was charged $700 at the end of my rental for extra insurance that I did not require.

Please don't rent a car from Europcar unless you have money to burn. My 17 day car rental was confirmed online and I refused the insurance coverage as I had a letter from my bank to show that I was covered through VISA. I arrived at London Gatwick to pick up the vehicle and was told I needed insurance. After trying to convince the agent I didn't want or need additional insurance over and above my VISA insurance, I was told that I couldn't rent the car without it! Oh sure, I could have walked away - and then what? I needed the car for my vacation. My rental was $392 and my insurance came to $662. I was forced to pay over $1000 for a car rental!! Europcar have their customers over a barrel. They use Mafia type tactics to squeeze every penny out of your bank account. I have one piece of advice. DO NOT USE THESE CROOKS!

Picked a VW van up in Rome, after check in went to the garage to collect and it was so tightly packed in the underground storage it took them 10 minutes of back and forth to get the van out. The staff spoke no English and we were just handed the keys, no inspection, nothing. Returned it with no new damage a week or so later, returned during normal hours, no check in process, when we offered to walk round the car to inspect it we were waived away. Later had an unannounced 50 Euro "accident assessment " charge. Then a lot of emails back and forth where they claimed we damaged it seemingly in several places, we did not. Now we are being charged 275 euros for damage they say we did but won't provide any evidence we did. Avoid these people, do not rent from Europcar Italy

I have rented a vehicle through Europcar for a trip to New Zealand twice now and have had great service both times, each time ordering a Toyota Corolla or equivalent as I only wanted a small vehicle. As I didn’t want to pay the extra money for a GPS system, I took my own, only to be pleasantly surprised by getting an up market model Corolla (at no extra cost) which had a built in GPS system which was very handy and easy to operate.