Europcar Reviews

Booked a rental through Expedia. Total for four days $96.55. Picked up the car at an off airport location. Attendant told me there are MANDATORY FEES but offered NO BREAKDOWN. Final amount $313.79. Unconscionable. BUYER BEWARE. Bait and switch in action.

Rented a car at Las Americas airport in Dominican Republic from Europcar. I told them I wanted only liability insurance at $10 a day. The car was full of gas. After keeping the car for 32 days I returned it full of gas. They charged me $720 for comprehensive insurance that I declined. They charged me for a tank of gas. They took the gas off but refused to budge on the insurance. I asked for a manager and was told one was not on site. I contested this to American Express. When the bill came to American Express the gas was added back on. American Express was no help. Cancel the $895 dollar a year card and get a better card at no fee. Never never rent a car from Europcar and don’t expect American Express to help you. I have been with American Express for 43 years. No mas.

Very dissatisfied with car pickup at Heathrow. Bait and switch type experience. Aggressive upselling and inconsistent price offers. Will not use Europcar again.

Reserved a Car from Heathrow, in London last Mar 25, we picked the car up on 30 May; at pick up the car was too small, so we were able to get a larger car. The Agent said it would be additional $818.00 at time of drop off. We returned the car on 17 Jun, full of fuel. We paid the additional $818. Jump to Aug 4, they tried to charge me $1602.00. Europcar claimed there was a Clerical Error with the 3rd Party (Priceline). Navy Fed agreed with me that the charge was Fraudulent and reverse the charges, however it's been 8 Months and this still isn't resolved. I've wrote and called Europcar to resolve the issue but the ONLY response I get is "you owe us £634.77". I have tried reasoning with them and offered to pay the difference. I initially paid $647.41 when I reserved the car, then I paid $818 at drop off. I am will to pay the $137.00 difference to get the total $1,602. I feel harassed.

Using a rental car from Europcar in Barcelona was one of the most stressful and unenjoyable days of my life. To begin with, when I reserved the car I paid a higher price to get a Europcar Comfort Plus package which was supposed to provide us with an electric vehicle that had a range up to 410 km. However, upon arrival at the Barcelona Poblenou-Sant Marti office the young man said that in order to get an electric vehicle with a high range we needed to pay 20 EUR more. We told him where we were going and that it was a 140 km drive one-way and he assured us multiple times that we would not have to charge the vehicle.

On Feb 23, I reserved a car and the total came to USD 585.45. When I arrived to pick up the car, I was asked to provide the credit card used to make the reservation. I told the attendant that I had used a virtual credit card. She said that she would have to refund the virtual card and charge me the same amount on a physical card. Afterwards, I realized that I had been overcharged. The final amount I was charged after returning the car is USD 833.99. While we still had the car, I tried calling customer service but they said that since we still had the car, they couldn't help until there was a final invoice. When I returned the car, they said they couldn't help because I had to contact customer service via email. I emailed the email address that they sent me and the email bounced back. I filled out the contact form on their website a week ago and have not heard anything since.

CLASSIC BAIT AND SWITCH! My rental through Europcar was fully prepaid via a voucher issued by the rental agent, AutoEurope. When I arrived at my destination in Rome, Europcar failed to provide the contracted vehicle. The car I was first assigned did not have the requested GPS. When I inquired, the desk agent dismissively told me to "just use your phone," which was not an acceptable solution due to international roaming charges. After insisting on a car with GPS, I was directed to a second vehicle. This car was in appalling condition, with pages of pre-existing damage, including a detached bumper and a smashed passenger door.

Terrible company. Had to wait hours to get a car I prepaid for. Missed my speaking event and to add they charged me fees for nothing. This company is trash and never again will I use them. I rented out of ATL. I am mad.

I rented in Central America both Mexico and Panama who is managed by Europcar Mexico. In the past I had good service and honesty from Europcar in Europe. This is not the case now however, I can testify that you will face phony come-ons, low prices, refusals to accept your valid insurance and lies, etc. when you rent with Europcar in Central America. I believe that Europcar Mexico may be to blame, They have been getting away with these tactics for a while now. They advertise low prices and third party insurance that will not be accepted. Plan to pay about triple or more whatever the rental fee advertised on many platforms is. And don't be fooled by unrealistic come-ons like $1/ day rentals.

Whatever you do, STAY AWAY FROM EUROPCAR. I rental a vehicle through Expedia, which I paid $191.09 CDN for the vehicle. When I arrived at the counter, the employee working there took my booking confirmation and told me I had only two cars to choose from, (MIND YOU, both of these options ended up being classified as upgrades, even though I was told from the employee that Expedia would cover the difference.). Then I paid for the insurance, being from a different continent, it felt right getting insurance, however I ended up paying a higher amount because of this 'upgraded' vehicle. THEN the part they don't talk to you about, the 19% PR Station Charge. What is it you ask? Well, I didn't know either until 1 week after I dropped off my rental. It is a mandatory charge of 19% which they bill you on anything you get, the vehicle, insurance, extra fuel, fees.

I rented a car in January at the Paris airport for 2 days and they charged me a $400 deposit. When I got back to Canada after 5 days, I followed up my deposit. Agent told me they wouldn't give it back until I paid 402 euro because I was smoking inside the car. I said, "How can I smoke inside when I’ve never smoke." Then He said, he would talk to his manager first. When he got back to me, he said he would only charge you 200 euro because I didn't clean the car. Fellow Canadian please don’t ever rent a car in this company. They’re lots of hidden charges. You imagine they’ll charge you 200 euro because you didn’t clean their car. They are scammers. Never again!

Fraudulent charges from the car rental. Rent elsewhere. After declining insurance, they ask you to initial the screen to decline - which actually tricks you into signing up for it. The comp said it was because we did not provide the required paperwork which they did not request. Don't book Europcar in Puerto Rico!

CONSUMER BEWARE! I rented a car at DWF airport and within minutes of leaving the airport, the seatbelt sensor kept beeping. I immediately called the roadside service number to report it. She asked if I could turn around and go back to the airport to exchange. I explained that my daughter and grandson were in the hospital and I did not have time to turn around. She stated she made a note and that I need to see the manager for a credit upon return. I returned the car a week later on 01/18/26 (listened to that annoying beeping for an entire week) and the gentleman that checked my car in apologized because he was told that issue had been fixed. He directed me to the manager, Scott for a credit.

I don't normally leave negative reviews, but this company deserves it. I had the same negative experience as many of other customers with unintentional up selling and overcharges. I initially made a reservation for a car rental on Travelocity at Europcar, before traveling to England for 6 days. I paid in full before arriving at the pick-up location. When talking to the cashier I was told the car I reserved wasn't available and they could "upgrade" me to a different car for a "small" upcharge. After being shown what the new price was, I specifically asked if the amount I had already paid would be applied to the final invoice and was told a definite YES.

We are being totally RIPPED off by this company. We rented a car for three days in Ravenna, Italy and dropped it off at Milan Airport. We received a bill for over 800 Euros a couple of months later for every little ping that was ever on the car which, unfortunately, we never took a picture of. We disputed it and they dropped it to 400 Euros. I have disputed the charge on my credit card. We caused ABSOLUTELY no damage to this car. Do not EVER rent from Europcar and if you do make sure you get LOTS and LOTS of pictures!!!

Fraudulent company. London Heathrow office employee required us to take an optional insurance we did not need before he would rent the vehicle. This occurred in August of 2025. We then cancelled within their 24hr window and have all documentation yet they refuse to refund the money. This company supports their employees using coercive tactics to obtain additional revenue. Buyer beware.

I rented a car in June 2025 for 2 days. I paid all costs and left the car back with full gas. This company have been fraudulently charging me in 3 different instances (3 months later) 65 dollars each time. I have try reaching out through email and they have not responded or gave me any refunds!!

An absolute rip off. Upon getting my vehicle in Siena, Italy, was told the compact car I reserved would be too small for 3 people. When I agreed to upgrade to larger size, they tried to quadruple the price. They were trying to charge me $280 per day! Absolute thieves.

Terrible customer service in Punta Cana. They gave my car away while my flight was delayed. They wanted to charge more 25 dollars a day for 14 days on top of 800 I just paid. They did not honor the insurance I purchased. They wanted a statement from my bank of 3500 dollars. The person was rude. It really disgusted me. After I called Routes the rental car and they helped me out. I was able to rent a car and only 300 deposit. I love ROUTES and the person working there. They are cheap and always willing to help you. But Europcar suck ass so much. Please please never rent from them. They will leave you stranded without help.

My experience is the same as others. Rented a car London Gatwick South Terminal. Told the clerk "No Thank you" to insurance. She snuck it in and quickly told us to sign. Super tired and too trusting that she heard me properly I signed. $755 extra charge for Premium Insurance. Google reviews, Trust Pilot, Trip Advisors etc.. Read it all, scathing reviews. This is a horrible company which I guess is seeing how long they can get away with this practice. Sad to see so many people being scammed and nothing being done.

I rent a car in Greece at the airport. I was forced to buy insurance for the vehicle at the time. Insurance was provided by my MasterCard. They tell me that they don’t accept insurance from MasterCard or Expedia. I had to pay right there and then in order for them to release the car to me. It was hidden charges which they were not specified on their website and also sure I forgot my cell phone in the car.

This is my second time renting from Europcar, and both times have been nothing short of infuriating. First was in Ireland and more recent in Los Cabos, Mexico. Their shady, bait-and-switch tactics seem to be standard practice. I booked through Priceline and paid the full amount in advance, only to be ambushed at the airport and told I had to buy their liability insurance because it was “the law.” That’s a blatant lie—I was in Cabo just a few months ago and rented from Localiza with zero issues. At this point, Europcar feels like a complete scam operation, and I’m done wasting my time and money on them.

Worst customer service I've ever had the misfortune to come across. My rental return location CLOSED the day after I picked the car up. No one from Europcar ever bothered to tell me. I found out completely by accident. What a bunch of losers.

I have been a long time customer of Europcar but I have had a very bad experience with them in Sicily. They scammed for extra charges without any explanation. I emailed their so called customer service since November 2, 2025 but no answer whatsoever. Such a despicable, barbaric and uncivilized behavior. No wonder the rating of this scamming company is declining. I will never deal with company anymore and I will continue to expose it in social media raise consumers awareness about this Europcar.

We booked a car in Rouen for four days. We paid in advance. We were delayed in our pick-up and the booking was cancelled without notice. We received no refund. Lesson 1: avoid this company. Lesson 2: if you do book DO NOT pay in advance. You could get screwed like we did.

Scammers. Rented a car from Porto to Madrid and paid a 1 way fee additional EUR750 only to be charged another EUR370 penalty later for unauthorized use of vehicle outside of Portugal. I disputed this and they simply ghosted me after I asked for backup.

Rental made through a third party (Capital One) for $350 for two weeks. Upon arrival, I was told the car wasn’t available and I’d have to upgrade to a different car for an extra 20 gbp per day. This somehow included several hundred in taxes on top of the payment I’d already made. I ended up paying an extra $600 on top of the $350 it should’ve cost. Customer service was no help.

We reserved our car months in advance of our trip to Italy, specifically requesting the Fiat 500 advertised on their site, and paying in advance. A few days before our trip, we decided that we wanted to pick up the car in the morning, instead of in the afternoon. This resulted in a 230 euro upcharge. The staff at the rental desk could not help us and told us we could file a complaint with customer service regarding this ridiculous charge. When we got to the train station to pick up the car, it was not a Fiat 500, it was a Lancia and it looked like it had been in a demolition derby. There was damage on all sides of the car; not just a scratch here and there, but big dents and scrapes on every door, fender and bumper.

These people should be arrested! They forged my name on the contract in several places which authorized ridiculous fees that I would never have approved! I am going to report it as fraud on my card! The charges were referred to as a “deposit” which would be dropped when the car was returned in same condition.

Do not assume anything as no transparency during pick up car. Clearly understand the following before signing to avoid disappointment.

Rented a car through Auto Europe. Simple enough you would think but when we picked up at Gatwick the staff argued with us saying we did not have any coverage - except we did have coverage through Auto Europe and our credit card. They pressured and tricked us into getting extra insurance we did not need! Zero customer service and cookie cutter PFO emails after we picked up the car and paid over twice what we booked for. Beware of these scammers! Never again.

To all Americans planning to rent a car here, beware! This company is the worst. I've rented cars my whole life and I've never seen such a scam. I reserved my car online and paid approximately $400 for 4 days, which seemed like a normal price and included $90 for insurance. When I arrived, they told me I had to pay an additional $1000 for insurance. Yes, you read that right, $1000 more! So, the 4 or 5 days were going to cost me $1500, since they said they would only refund me $100 of that. This is a scam! I told them I wanted to rent a car, not buy it.

We arranged our rental through a third party that reached an agreement with Europcar in the UK. The sales associate took advantage of our family at the sales counter. She insinuated that they could upgrade to a bigger vehicle for no charge and did so. I agreed to the basic insurance. I failed to double-check all the numbers. Upon returning the car, there were so many additional charges that my rental went from $900 for 9 days to $1,800. Customer service was terrible and rude, and unwilling to even work with me. They are swindlers and crooks, and I will never do business with them again!

Abusive staff! Horrible company. Will go out of their way to cause you multiple problems. Not able to get assistance supervisors. Just hang up the phone on you. Staff is very unfriendly and will go out of their way to screw you instead of helping you.

If I could give a zero star review I would. We arrived to pick up our car. We reviewed options that we wanted, insurance coverage, and then they printed out the contract. When I looked at the contract to sign it, I noticed the price was considerably higher. They had added in options for insurance that I did not want and did not need because my own insurance company covers my rental cars. So the whole process had to be repeated while we stood there waiting. We supposedly had a five passenger car, but the backseat was so narrow. There was no way a third person could comfortably fit. And we are a very skinny family. The absolute worst was after the rental they sent the charge for the tolls to my credit card company. My credit card company bounced the charge. I notified my card company the same day that the charge was legitimate. But they said I needed to contact Europcar to get them to resubmit the charge.

Staff were pleasant at pick-up but immediately started to upsell by noting deficiencies of booked car. In selling the Damage Waiver, they did not mention the £2,100 deductible, which after an unfortunate incident I had to pay. For every charge to your account, they apply an administration fee of either £50 or £100. Their correspondence repeatedly points to sections of the rental agreement that no one would have time to read before taking away their car. This was my first and last time using Europcar.

I had a mixed bag of experiences on this particular trip with Europcar. The last time I used them in Costa Rica all went well. First up, when I flew into Newcastle (NSW) and went to pick up the prebooked car, I was told they didn't have any on the airport lot. They suggested I catch a taxi to their other site with a fellow traveller who was also left high and dry. We did at a cost of $84. Got there, only had Electric cars, none were fully charged. I ended up getting a BMW (lovely) 1/2 charged (enough for my needs), instead of the original small regular car I booked - slight bonus. The fellow assured me that I would not be charged for dropping it back to the airport because that's where I was supposed to pick it up in the first place. Got it back and lo and behold there was a charge for dropping it back at the airport.

Contract #: ** Reservation #: **, I booked an 8-day stay for $424 online. At the airport, they raised the price to $825. They gave me a different, older car. When I left the airport, the car broke down. I decided to return the car the next day because of the poor service, and they refused to refund my money. They kept all my money. Never again with Europcar. Never again.

This is the WORST company. Not only did they scam me out of the car I originally booked and gave me a tiny banged up bumper car, but they have been stealing money from my credit card. I reserved the car in July August and now 3 months later they keep taking money for made up charges from my credit card. I don’t know what to do. I can’t speak to anyone as they don’t pick up the phone and if they do they have no answers and just pass me across to someone else. I’m going to call the police.

Would rate zero stars if possible. I will never rent a car from Europcar again. Rented a car to be picked up in San Diego (17 September 2025) but due to the airport's closure because of a disabled plane on the runway, my flight was diverted to LAX making it impossible to pick up my car in San Diego. I tried to call Europcar the moment I landed in LA, but no one answered. At least a dozen calls later over a few weeks and after sending numerous forms of documentation, including newspaper articles of airport closure in San Diego which made national news, they flat out refused to reimburse me for a car I was unable to pick up due to extenuating circumstances. Very disappointing customer service.