Europcar Reviews

Worse company to rent a car, stay away, do not rent with this people. They will overcharge, take a detail video of the vehicle or they will charge you even the ones they do while parking, my package had rental car insurance, they said it didn't show up in their system and charge me 624$ extra for that crappy vehicle they tell you has to be hybrid. If is not hybrid that is not accepted to circulate in the casco histórico, they charge you a fee just to force you to use hybrid. Horrible cars. Beeping on every corner, safety issues concern. Overall it was a very bad experience with this rental car company. They had cameras, I dropped off the car at 3:40am, come and said it was at 7:54am, trying to charge more for the car to be there till they open. Ridiculous customer service, all a scam. Be careful. They are very discriminative to tourist

Mistake #1 booked Eurocar. The car was ok, reasonably priced, but all scratched and dinged up… over a dozen different areas… They require you to do your own inspection and to call to ensure that they have catalogued all the issues. So, I took a video of the whole car. When we returned it, the inspector made a bee line for a spot that can only be seen from about 6 inches from the ground, my video was blurry and didn’t clearly capture this spot, the guy says sign here, I say ‘no, it says “one new damage”, I don’t agree’… he leads me to believe that if I sign they will fix everything and the office, just show them the video (mistake#2 I signed). The office guy says that charging customers for dings is a revenue stream for them… at least he was honest… DON'T USE EUROPCAR.

If you have a lot of extra time, don’t care about customer service, or don’t mind driving a dirty car, EuropCar/Fox Rent A Car in Orlando might be the company for you. Otherwise, avoid them at all costs. The location is not at the Orlando Airport — it’s a 15-minute shuttle ride away, which makes pick-up and return extremely inconvenient. For my 7 a.m. flight, I had to leave more than an hour earlier than usual just to return the car and wait for the shuttle back to the airport.

I rented a car from Europcar during my vacation in May 2025 and paid for it entirely with Chase points. After returning the vehicle, I was suddenly charged $755 with no clear explanation. I eventually received an invoice for that charge — but now, three months later, Europcar is trying to bill me for another $352.37 without sending me any email, letter, or call. They’ve had the car in their possession for months and are just now adding new charges with no communication or proof. This feels like a complete scam. I’ve reached out multiple times and have gotten no response or help. I’ve been incorrectly charged over $1,000 total, and Europcar has made no effort to justify or explain these charges. I would strongly warn anyone against renting from Europcar — their billing practices are deceptive, and their customer service is nonexistent.

Booked a 24 day rental from London airport with (Keddy) Europcar through economybookings.com of Riga, Latvia. I was mindful of all the bad reviews including difficulty getting refunds when economybookings bills the customer immediately. At Europcar's check in I was offered opportunity to upgrade as lots of automatic gear, hybrids (more economical), with GPS were available - as if there was no extra charge. When I pressed I was advised that there would be a charge of more than 30GBP per day.

As a frequent traveler I utilize rental car fleets all over the world. NEVER have I had the terrible service that I got with Europcar. From the absolute refusal to honor a prepaid reservation at the price paid, to extra charges and rude staffing, it was a nightmare! Lesson learned, never again.

If I could give them zero stars I would! I mistakenly used them on a recent trip to Ireland. We had a blow out on the first day and they left us on the side of the road for 7 hours. Many calls with "we are on the way" then customer service and emergency lines CLOSED!!! I finally called the police for help! Never use this company!!!

I made the reservation about two months prior to my arrival. When I arrived in Dusseldorf Germany, they didn't have the car I reserved. They offered me another car which was an upgrade to what I reserved. My thinking was, because they did not have the vehicle I reserved, the upgrade was given at the same price.

Picked up a low mile Audi in Naples for a 3 week tour of northern Italy. Car was nice but fuel gauge didn’t work at all. Always showed full. Called customer service and they argued with us saying she had worked there 20 years and never had an issue. We told her there was a recall on this specific model and year. So we had to manually keep track of mileage. Drop off was fine and we turned it in with a full tank. 3 months later there is a random charge for $50 from them. Scammers. Would not recommend.

Fast forward to the car return: I was charged for a one way and a full tank of case (total slightly over $350, around 50% of the rental cost), although I returned the car in the same location and the tank was full. I used Europcar's online form to context these charges 3 separate times. I NEVER received an answer from them, and I only got my money back after contesting the charges through my credit card.

I haven’t even received my rental car yet, and the experience has already been terrible. At Atlanta airport, every other rental company had multiple staff assisting customers, while Europcar had just one person working the counter. The line was about 20 people long, and we’ve already been waiting for over an hour with no car in sight. At this pace, it looks like it could take another two hours. Extremely poor service.

DO NOT USE Europcar. Our experience was in London. These guys charged us over a 1000 dollars for accidental coverage that we had declined twice. 1st during the online booking and second time verbally at the counter. This is because we had coverage from another source. The charge came AFTER the car had been returned in good condition with absolutely nothing wrong with it. Customer service is terrible. they claim it's because the rental agreement had been signed. Tell me who makes accidental coverage compulsory. We have tried escalating it, apparently the people are the top are also in on the scam. DO NOT USE THIS CAR COMPANY. Even if you have to spend more with another company, do it.

We hired a car in Bulgaria in Varna dropping off at Sophia in August 2025. When we returned the car our credit card was charged $91 with no explanation as to why. We were fully insured, filled the tank etc, no damage, when we disputed the charge they said it was for an extra driver although we had already been charged for an extra driver even though we explained that there would be only one driver. They then sent an e-mail saying the contract was to do with Bulgaria although we complained to head office. What a rip off, even though we did everything right i.e. fully comprehensively insurance they still found a way to steal money. Not to be trusted, would not use them again. I know it’s only $96 but we paid $1700 for 10 days. They didn’t need to do a rip off. Absolutely disgusting.

I'd rate zero stars if it would let me. Save yourself trouble...Do not rent/hire with this company! I booked a reservation for an economy car that said Volkswagen on their website. When we arrived at their counter at Paris CDG airport, we were told that the car was "a Chinese car that got poor gas mileage" and that we would need to wait for an hour to pickup the reserved vehicle. Our other option was to rent a Mercedes that was available immediately but had small damage on the door. We were quoted a big price and initially said no thanks.

They didn't have the car I prepaid for when I arrived on time to pickup my car. The desk attendant went to the back room and asked a manager (so he said) if they could give me a different car for the same price, he came back out and said they could offer me a different car at the same rate. Later I get charged for an upcharge for the different car saying it was something I agreed to. DO NOT USE THIS COMPANY. Look at the reviews-- so many similar reviews of overcharges, scamming, etc.

All the negative reviews seems to be true. In this case, it was in Spain. Suspicious charges after the rental period, zero possibility to speak to an authorized human, zero customer service. No professional company conducts business this way. Tip: when a company doesn't allow Google Reviews, you know it's questionable.

Europcar rental in Lisbon, December 2023. It's now August 2025 & just got an unexplained invoice by email for 36 euros. Calling the Lisbon office (9 hours ahead of California) gave me no further information.

The guy working the counter pressured me (without success) to pay for things I didn’t need. He claimed my car was a “compact” and wouldn’t hold 4 people comfortably, which was not true. When I got to the car, it was an SUV with plenty of space. He also pressured me into buying “roadside assistance.” I had purchased it when I booked the rental, and when I showed him that, he said it wasn’t “theirs” and should pay again. Then he tried to pressure me into buying “insurance” (which it really isn’t - it’s a waiver that they can’t charge you if the car is damaged or stolen.) when I explained that this was covered by my credit card, he got angry and almost would not let me rent the car! A few days after I returned the car, they tried to tack on a few extra charges, which I reversed with my credit card company. Won’t use again.

Buyer beware! I rented and pre-paid for a car from Europcar. When I went to pick it up, they only had larger, more expensive vehicles available. They demanded I pay the higher price and I was stuck. When I asked Customer Service for a rebate to the original amount, they refused. Clearly the profits are more important than the customers.

For starters to finish Europcar was excellent. Rented a SUV from Heathrow airport (from Canada via Routes.ca).Read reviews after renting and got concerned. My concerns were not founded. Ali the rep I dealt with was brilliant. Gave us a free upgrade to a larger vehicle after looking at our luggage. No pressure sales. Returning the SUV was also a very smooth experience. 5 stars all the way.

After 55 days they didn't return Deposit. How they can still in business? Now I know I am not the only one. I can not find who resolve this matter. One day they say call to this number then they give another number. It is impossible to get my deposit back.

A terrible rental company with deceitful business practices. Booked a car through Expedia. When we arrived to pick up our car, their computers were down and had to fill in the paperwork by hand (We speak English and rented in Berlin). After an excruciating long time, with many customers lining up behind us, we were finally told how to pick up our vehicle. We walked around the block to the garage which was cramped and we felt under pressure to move the vehicle which meant that our visual inspection was hasty. When we returned the vehicle 12 days later, the team inspected the vehicle and assured us all was okay and had us sign a form, having us believe it was a release form.

After arranging for a car rental in Canada before my departure and pre-paying for same, I arrived at Heathrow and was informed that GPS was only available if I upgraded to a more expensive vehicle. The upgrade came to twice the cost that I had already pre-paid for my rental contract. The uncooperative and unhelpful staff basically said take it or leave it!! What choice did I have - I had just arrived on an overnight flight, had a long drive to get to the hotel and a very busy schedule for the next day. So instead of paying $650 for ten days it cost me $1,900 in total.

I rented a car from Europcar at the Lisbon airport from May 27 until July 3. I had family visiting and needed a mid-size SUV. When I arrived at the counter, I was told that I paid for a compact SUV. I showed the representative the actual receipt from Expedia. They stated that Expedia had used the wrong car for the class of car I paid for. I was forced to take the smaller car or pay a hefty fee to change to the mid-sized SUV I had already paid for.

I, Giuseppina **, rented a car through Expedia (Confirmation Number: **) on June 3, 2025. Upon picking up the vehicle from Europcar, I was not provided with the car I had originally booked. It’s was to be manual transmission and I received an automatic. Additionally, I was pressured into purchasing insurance, despite explaining for over an hour that I preferred to use my own insurance, as I have done in the past with other rental companies. I was told I had only two options: either provide a credit card with a €40,000 limit (which I do not have) or pay €1,100 for the insurance. Faced with no other viable option and not wanting to be stranded, I was forced to pay the €1,100. I believe this was unfair and would like to formally raise a complaint regarding this experience. I will be taking further action as well.

I recently rented a car from Europcar in Edinburgh. I arrived from Canada at 7 am in the morning after a very long flight. The service person was very friendly but had a very heavy Scottish accent. I could only make out about 1/3 of what she said. She said the car insurance would be 50 pounds a day, and I signed a form consenting to purchasing the rental insurance. Little did I realize that the entire insurance cost for 10 days would be 1700 pounds. This is a ridiculous amount to pay for car insurance. In fact, it is more than what I pay for an entire year for my car in Canada. This practice is deceitful and fraudulent since I did not know what I was getting. I wrote two emails to the company head office. The answer I received was less than satisfactory and left me with a bitter taste. My recommendation: DO NOT RENT A VEHICLE FROM THIS COMPANY. THEY ARE DECEITFUL.

On July 18, 2025, I picked up a Peugeot 3008 from Europcar at their main office in Milan. I drove to Santa Margherita and Portofino, about 2.5 hours from Milan. The car remained parked during my stay, with no further use. On Sunday July 20 I was advised by the hotel staff that the car had a flat tire. I called the Europcar offices to advise them of the issue several times and got no response. Given I had to drive back to Milan the following day to catch a flight in the morning, I had to contract a local repair service to mend the tire. Upon inspection, the repair service showed me the tire did not have a puncture or hole of any sort, it was simply so worn out that air had started to leak out gradually. In other words, the tire could have blown out and I could have had an accident on the road. I paid Euros 300 for the repair, including extra charges for Sunday work.

Rented a car thru a third party, (Travelocity) paid air ticket and car, bought car protection also, when I went to pickup the car they inform me that I have to get extra insurance wich I did, got my final invoice with extra charge, parking, more than $300.00 hidden charges, try calling them with no answer, Try calling the cell # provide in the invoice from Timothy ** with no answer and mailbox full, worse rental car ever, won't recommend to anybody.

They are thieves. I rented a car in Spain. They charged my credit card $227 dollars for a scratch that I didn't do around 3 inches long under the bumper that you couldn't see with the naked eye. The woman went over the car with a flashlight. Never rent from them they either force you to buy expensive insurance or take your deposit. Horrible business practice.

We rented a Mercedes minivan for our family of five and our luggage in Italy. Shortly after leaving the Florence business district, we noticed a strong exhaust smell inside the cabin. Initially, we assumed it was due to city traffic, but as we continued into the countryside, it became clear that the vehicle itself was the issue. The minivan was allowing a dangerous level of carbon monoxide to enter the cabin, causing all of us to feel ill and develop severe headaches. This was an extremely hazardous situation.

Incredibly backwards and indifferent customer service. The car pick up process is awful: their systems don’t talk to each other and reservation numbers are not recognized at the counter. They should fold and leave room for better operators.

Original Review: I CAN'T GIVE THIS HORRIBLE COMPANY LOW ENOUGH STARS. We rented from them early July 2025. 3 weeks after our rental they tried to charge my card $911.27 for a chip in the windshield that didn't happen. I took pics at drop-off for proof. I disputed it with my cc company and ended up winning. Obviously because I have proof there was no damage. Now TODAY Feb 3rd 2026, 8 MONTHS later they again charged my card $925.11 This company should be shut down and here should be a major class action lawsuit. The CEO should be rotting in prison along with every employee causing fraud. DO NOT GIVE THEM ANY OF YOUR INFO. JUST READ THE REVIEWS. I WISH I WOULD HAVE.

I was dropping off my rental at Heathrow Airport. I pulled in to the return area where I was greeted by one of the Europcar staff. At first seemed friendly enough but what I did notice he immediately went to the left front wheel of the vehicle to point at a scratch, which seemed odd he went straight to that wheel in particular. I looked at him and asked, "Where?" He showed me but I could barely see what he was referring to. I had to get down to the ground to see the most minor scratch that I could barely see to the fact I had to take a picture to zoom in to see it. The employee told me don't worry about it because it's incredibly small. Next thing now I'm getting threatened to be sued of $150..unacceptable!!

I reserved my car through Hotwire. We selected a minivan for rental. When we arrived at the Cancun Europcar office, they told us they did not have the minivan we requested, but a "similar" car. The "similar" car had extremely limited room for luggage, and our family of 6 could not fit into the vehicle. They had Toyota Sienna minivans on the lot, but said those are an upgrade from our existing minivan reservation.

Please go to another car rental...Europcar shuttled me in from the airport ...They refused the insurance I had purchased and wanted me to sign all kinds of paperwork and they force you to buy their outrageous insurance policy. After 2 hours of trying to negotiate between them and Booking.com I was able to cancel the insurance they refused and purchased their own. This was the most expensive car insurance I ever bought because I couldn't find a car at that moment to fit my budget. Please stay away from these crooks.

I rented a car in milan italy. Returned after hours and checked the car. There were no issues. A few hours later I get an email that there was “damage” - a small scratch that was not on the car when I dropped it off. Paid the damn fee through complicated wire transfer then 7 months later get a notice that I hadn’t paid the extortionist fee from a debt collection agency! They just keep screwing you months after they already screwed you. Disputing the collections but never again will I use this crap scammy company.

I went to get my car and the wasn't there. I wait awhile and I can't wait any longer. I tried to cancel with the Europcar agency and they refused to do my cancellation and they told me they will cancel my rental and they never did and they told me I have to pay cancellation fee and before I booked they said I can cancel any time so I said, "I don't want the car anymore and give me my money back" and they said, "It will be a charge fee" and I said, "ok" and please if you don't want to lose your money look somewhere else. This company is not good. They show you a cheap price but is better to go with a trusted name and good service. Good reputations. Don't waste your money. I'm still trying to get my situation fixed. Don't use. Europcar rental is the worst company and the customer service company is the worst to find them and don't get any results.

Warning: Avoid Europcar/Fox Rent a Car! My experience with them have not been the greatest. After all paperwork they left me waiting a very long time to give me the a car that soon after was not working for me. I appreciate the cleaning and washing of the car but as I already had a reservation done, I would hope my car would be ready almost immediately. I rented an SUV (Chevrolet Captiva), and just a few hours into the rental, the car wouldn’t drive baby steep hills, I had already filled the tank with over $1,200 pesos of gas because it was given to me with less than half a tank. I called for assistance and was told to return the car, but they didn’t have a similar SUV available — they gave me a smaller car (Volkswagen Virtus) instead.

We rented the car in Croatia and on the first day the engine broke down. We returned the car to the nearest Europcar in Italy. Europcar in Italy would not exchange the car because it was rented in another country. To make matters worse, they charged us for the full 4 day rental! Avoid this company

Avoid Europcar Spain – Dishonest Practices. Rented from Europcar in Spain and was assured by the pickup agent that all damage was already documented. At drop-off, a different agent conducted an excessive 30-minute inspection and blamed us for pre-existing scratches and missing tools from a hidden compartment—something no normal customer would ever check. We returned the car in perfect condition. This feels like a scam. Completely dishonest and predatory. Avoid at all costs.

Reserved a car via Expedia for a premium suv. The destination gave me a Kia sportage but charged me the same as the premium. When I reached out to Europcar to contest this they indicated a Kia sportage was the same category as a land cruiser even though their internal documents said otherwise.

On November 22, 2024, I booked a rental car from Europcar at Cork Ireland Airport through Expedia and paid a deposit of $130 CAD with a balance due of $306 CAD on pickup. On the day I arrived to pick up the car on May 2, 2025, the Europcar agent at the airport refused to honour my written contract and proof of payment, saying they did not work with Expedia. He was ready to offer me the same car and terms—for €2000, or $3,200 CAD, more than SIX TIMES the contracted fee!!!

OMG! Seriously, this company is as bad as everyone says. I can't believe the government lets them get away with this! I booked a car online months ago for my trip to Venice. When I got there, I told the guy I was going to Croatia, and he said it would be an extra 10 euros a day for the cross-border fee. I said okay. I returned the car and asked for a receipt, and he said it would be emailed. The next day, I got an email saying I was charged 500 euros for a cross-border penalty! If he'd told me, I wouldn't have taken the car out of the country. What a rip-off...

Recently came back from 2 weeks in England. Rented a car through Economy Bookings for a rental with Europcar. I prepaid $329 for 9 days for and SUV. When I got home on 6-15 after dropping off the car on 6-12, there were additional charges of $525 for an upgrade, which I refused and never received. They also are charging me with tire damage which I never saw or agreed too. I filed a dispute and they refused and said I owe everything. I filed with Economy Bookings and they said "Sorry". These people lie, cheat and steal. Stay clear of this HORRIBLE company.

I was tricked into signing a document with additional protection charges that I never agreed to. The document is very problematic as anything could be written in it after it is signed. I had all the coverage I needed and this ended up costing me twice what the rental cost. I am very disappointed and angry. I have rented many many cars and this is the first time I was scammed in this way.

It is the worst’s car rental company, they ask me for 10,000 US dollars deposit to cover some type of insurance even when I already bought one with Expedia that was full coverage, and the staff was not polite at all. They sucks.

EuropCar is the worst car rental company I have ever used. I paid for full insurance and road service. I had a flat tire, and they sent someone - not to fix the flat, but to tow the car away. They left me stranded with no transportation option, and in a remote area. They provided no replacement car, even though there were two days left on the rental. I called their so-called customer service dozens of times - spent hours on hold, and was made promise after promise - Basically they lied and told me they would call back - They never did. This cost me hundreds of euros to arrange a flight to my destination. No service, no follow-up. They simply do not care. DO NOT RENT FROM THIS COMPANY!

DO NOT RENT FROM THEM! As mentioned, horrible customer service if anything goes wrong. My daughter reserved car with them on March 18 (far in advance to save money) and used my debit card to prepay. When arriving at rental counter on May 26 at CDG (Paris) the agents told us they could not issue car because driver name (daughter) didn't match name on Visa debit card (me) - we were both physically right there! They also couldn't change reservation or add a driver to fix it. They couldn't switch to a new credit card to fix it. They couldn't immediately credit the pre-paid funds toward another reservation. We ended up losing that reservation and waiting more than a week to have the prepaid funds returned (and worse, had to rent another car at the then applicable much higher rate) so we could get on our way.

WARNING: Europcar Is a Total Rip-Off – Avoid at All Costs! I had a terrible experience with Europcar and want to warn others before they get scammed like I did. I purchased Europcar's most comprehensive insurance package to ensure zero out-of-pocket costs in case of any damage. Despite this, after I returned the rental car in good condition, they kept my deposit, claiming they needed to do a “special car wash.” That’s right a “special” cleaning fee after buying full insurance. This feels like a scam. They’re using questionable charges to hold onto customer deposits, even when the car is returned without issues. Do not trust this company. Read other reviews you’ll see a pattern of unjust charges, poor customer service, and shady practices. Europcar might look like a reputable rental company, but in reality, it’s deceptive and dishonest. If you value your money, avoid Europcar.

I booked a pre-paid mid-sized SUV (Vauxhall Crossover or similar) from Europcar to be picked up from London Heathrow airport. I checked that this model of car was equipped with GPS. Upon arriving at the Europcar location counter, I was told that the only mid-sized SUV available was either a Mercedes-Benz or a MG hybrid. Considering that I had pre-paid for my rental, I thought that this was what Europcar was offering me for the duration of my rental time, seeing as there were no Vauxhall Crossovers available. I choose the MG. It was only after I returned home that I got an invoice from Europcar for their “upgrade” for more than I paid for the original cost of the rental.

Do not do any business with this unreliable company. They suck. I had reservations and they did not accommodate me. Do not do business with them. Long lines and bad service. A bad company to go to. Not reliable.

Marseille France..18 days They take a deposit..and then charge you whatever they want..with no possibility of arguing..extra fee ..unexplaine ..gas was low..not full..I did not think of taking pictures.

My computer changed the date when I refreshed it, after a while I didn't use it updating JUST the date with a defect date. I booked the car in a totally wrong month. I didn't check the date before I punched in the reservation because I saw that the rest of the information was right, I got confused about the number of the month. I immediately realized when I got the confirmation email but this policy is unfair and fraudulent. We wouldn't mind paying more to change the date but since your policy is so strict that you don't even give the chance for 10 min grace cancellation, we won't EVER book from this company.

Rented a car in Spain, got a rear hit & police report not at fault, provided police report to agents on return to airport, card was charged for repairs, email received showing no accident reported. Scam.

A minor issue about a 12-minute stop at a hotel parking lot to pick up a mobility impaired elder gentleman has secured me a spot on a do-not-rent list from Europcar. We did not know it was pay/display. Both Europcar and Smart Park forgave our transgression, but I cannot get name removed from do-not-rent list. Caused us great difficulties when we showed up to pick up latest rental, arranged without issue on Expedia. Even emails showing issue had been resolved in my favor were not sufficient to overcome Europcar’s bureaucratic mindset. Unfair, frustrating and time wasting.

I had a really frustrating experience with this car rental company. At the time of booking, everything seemed straightforward—but when I arrived, they pushed me to upgrade, saying the car I reserved wasn't available. The upgrade came with unexpected extra charges, which they didn’t make clear upfront. They also promised a refund for the inconvenience, but that never happened. I've followed up several times and keep getting vague responses or no reply at all. This kind of misleading practice and lack of accountability is unacceptable. Renting a car shouldn’t feel like a scam. I won’t be using their services again, and I suggest others be extremely cautious if you do.

Take full video of your car before you drive off the lot or Europcar will scam you! They charged us an extra $4000 for a small 1 inch, barely visible dent. It was there when we rented it, but we didn’t think to take a picture of it because it was so small. Then we watched them put it back in the line of rentals to go back out (I.e. to scam another family).

Scam. This place is a rip off. Hurt their business by not renting here. They will try and charge you $26k. Then give a car that dirty, broken and then charge you cleaning fees. Do not give them your money. They also operate under fox. In Cancun they say they are in the airport they are not. Ended up costing $120 a day for us. Never again will I give this crap place my money.

My family rented two cars from Europcar at Madeira Airport. We were told that we would have to purchase third party liability insurance because it was not included in the rental price. I said that I believed Portuguese law required that this coverage be included in the rental price, but the agent insisted that it did not. To avoid risk and uncertainty, we paid around 450 euros + vat, total, on both vehicles. Upon returning home, I verified that this coverage was in fact required to be included in the rental price. I have contacted Europcar to request a refund but have had no response whatsoever. So we were in fact scammed out of a considerable amount of money. Avoid this agency; they are scam artists.

Upon returning to the United States, I received an additional charge of approximately €1500 on my credit card. Initially the company could not clearly explain why this was the case. There has never been a clear explanation, but it appears that they claim that the keys were left in the car. They were left in the car in a Europcar because there was no key box and no employees on site during business hours. Later, in my dialogue with the company, the company was dishonest, stating that there were employees on site when I returned the car. It is important for businesses to act in an ethical way. This was a lie. If there had been employees on site, this issue would never have occurred because the keys would have been given to an employee on site.

This company is terrible. They do not connect with travel booking companies and add additional fees. When I went to pick up my car after paying full coverage from a Expedia type booking. They requested a $2000 deposit charge on a 5 day car rental that was already paid for in full coverage. They were rude and embarrassed me not only that but ruined my vacation. I would never rent from this company in fact I boycott and protest this rude disrespectful robotic company.

I'm extremely disappointed with my recent experience with Europcar's Calgary Airport branch. Despite having a confirmed reservation, they cancelled it without any notification. I only found out when I arrived to pick up my rental car. This lack of communication and professionalism caused me significant inconvenience. I had to scramble to find an alternative rental car in the area, wasting valuable time and energy. Europcar's Calgary Airport branch fell short of my expectations, and I would not recommend them to anyone. Their unreliable service and poor communication make them an untrustworthy choice for car rentals.

Since 1980, I have escorted thousands of people around Europe, and I still do so today. Over the years, I've used Avis, SIXT, National, Hertz, Enterprise, Sureprice, Auto Union, Budget, and Alamo, and every company has consistently been above board and treated me as expected. Only Europcar has acted dishonestly. EUROPCAR made three unauthorized charges on my credit card: $894.41, $53.57, and $63.90. I returned the car with a full tank of gas, no damage, and clean. I rented the car through CHASE using points and my credit card.

I wish there was an option to give no stars. My husband and I rented a car from Trieste, Italy to Ravenna. We returned the car at the Forli Airport. There was no one at the Europcar office there. We left the car in perfect condition. Months later, I received emails saying there was a flat tire and that I owe them money for the damages. Europcar has no proof that the flat tire was my fault. I have spent weeks sending emails back and forth. I will never rent from Europcar again.

This company is crooked. They charged me $600 for "damages" without providing an estimate of damages or receipt of repairs. If you rent from Europcar expect to pay for non-existent damages upon return.

We used Europcar in France, but this is the first review that comes up, so I figure I will leave a review here. We booked our rental 3 months prior to our trip to France in Dec 2024, but realized it would be ideal if we could pick up our car 2 hours prior to the agreed upon time the day before we picked up our rental. I went on the app and selected to modify the reservation, and was warned it would cancel our existing reservation and gave me a new reservation number with a fee for picking up 2 hours early. I thought, OK, no big deal.

My flight to Punta Cana was delayed, but I received the information from the airline in time to address the situation. I contacted Europcar to inform them that I would arrive after their closing time and arranged to pick up my prepaid car the following morning. They reassured me that my car would be held for me. However, when I arrived the next morning, the car was unavailable. Instead, they offered a different rental and demanded an additional $60 per day on top of what I had already paid. I was given an ultimatum: accept the new terms or forfeit my prepayment entirely. The manager claimed they had no obligation to honor the original agreement because I was late, even though I had paid in advance and notified them of the delay. I refused to accept this "deal" and ended up losing my money—no car, no refund. This was unethical and a complete rip-off.

The worst customer service at the Dubai terminal three. The lady representative was very rude. And when I asked to cancel my reservation she started to shout at me. I will never recommend this car rental to anyone.

Stay away, our booking number was **, this took p LMK ace in Lisbon, Portugal. The car that we were assigned was a Mitsubishi Mid size SUV so far so good, once we looked it over they must of had a special on scratches. The dumb thing on my part is that I took no pictures, but it ready did look bad, the attendant told us that they had no other Mid Size SUV available, well we used it for 5 weeks no problem, return the vehicle. All is well, received invoice it was actually double, the total invoice was to be $1200.00 US Dollars. we were billed for over $2450.00 US,

I went to England due to the death of my father-in-law. We used this company. We went through a toll road near London. I paid the toll and Europcar charged me an administrative charge because they got a letter of non-payment from the toll company. I explained I paid the toll and they refused to waive the fee. I provided documents and they insist this is their policy. Profit over customer service.

Booked and prepaid a car for Edinburgh, Scotland. At the time that we picked up we were upsold to a larger car. I should have said no for multiple reasons (additional cost, car too big for roads), but didn't, being assured that it wouldn't cost too much more. I signed off on what I thought was the total new contract cost, which included for an additional driver (wife) and premium roadside assistance. With the additional driver and roadside assistance, and an airport station charge (bogus, because we picked up and dropped off, in the centre of the city), the cost of the bigger car appeared to be quite reasonable, but in fact I was charged an additional 212% for this "cheap" upgrade, because they never credited the original payment. Attempts to communicate with the company have totally ignored.

This company it’s a total robbed. They charged without my authorization 1,500 on my credit card. 870 was the deposit. 97.00 I don’t what it is and 503,09 I don’t know what it is. I already put the dispute on my credit card and I want my money back!!

If I could issue zero -- or negative stars even -- I certainly would! They are the WORST! Insisted I buy an additional policy for insurance or couldn't drive off in the car at Dublin airport although booked through Argus and had already paid for insurance. The man at the desk said he'd send me a copy of the docs he showed me about the insurance bit but never did. I emailed multiple times and no response. Such unethical thieves! Funny, Argus refunded me the bit in question on their end immediately as though they knew I wasn't getting anything back from Europcar. Three months later, I receive an email this week saying they can't vouch for what their counter staff says. I will NEVER use them again nor recommend them to anyone. Stay away from them -- FAR away!

Not only address is wrong in Maps and Google Maps, but also gave me a hard time because vehicle “damage”: a 1-1/2” scratch. Very disrespectful and aggressive employees. They filed a case for this. Waiting for outcome. Needless stress. I have rented cars all around the world. Never again with them.

Rented in Glasgow, Scotland, near train station. No problem at pick-up (though they didn't have the car we booked, but gave us an 'upgrade' to a bigger car, which was a pain) or drop-off. Worked well for us.

Europcar is the WORST. Long waits, no availability, uninflated tires, dozens extra fees, fee for extra insurance, fee for crossing borders, fee for this, fee for that. It has been >5 months and they are still sending me checks. If you want to stay safe, never rent from them. Bad service, very bad service, no respect for them at all.

At around 12:30 am, I experienced a flat tire on the front right side of the car in a remote location. There was no one around, no nearby stores, and no traffic on the road. I checked the SOS function in the car, but it was not active. To my surprise, I also discovered that the vehicle had no spare tire, which could have resolved the issue immediately. I am unsure why no spare tire was provided, as this would have greatly alleviated the problem.

DO NOT USE Europcar. They are the worst rental company I have ever used and I have travelled all over the world. Their pick up process is easy. Fortunately we took a video of the car before and after we rented. We returned the car in pristine condition and they still continue to harass me to pay them for damage to the car. I have sent them the prof and they still continue to send me payment request and threatening emails. If I had the money and energy to sue them to stop this unethical and shameful process I would.

I am a Hong Kong customer, and rented an Audi to go from Germany to Switzerland. And Europcar charged us extra for that - which we believe it is ridiculous, because it shouldn't be considered an extra fee. We made it clear in the first place when renting it. Not to mention - they kept on trying to impose some sort of administrative charges multiple times. My advice for people who need to rent cars from this company is that - you should cut off the credit card as soon as you finished the purchase and stop these people from charging endlessly to you overseas. EUROPCAR - you are being blacklisted by us forever since then.

We rented a car in Italy. We returned the car in Rome where staff inspected car and all was well. I received pictures of damage taken 1 day after I returned the car. This company is fraudulent and should not be in business. Customer service inquiries were not returned.

I reserved two pre-paid rental cars through Europcar (which partners with Denver Fox Rental) for a six person group I was traveling with to Denver. I reserved both cars in my name with additional drivers - I wasn't aware that Europcar doesn't allow you to rent two vehicles in one primary driver's name. I got two confirmation emails with confirmation numbers for my reservations. However, without informing me, Europcar cancelled one of my reservations. I received no notification of this and there was nothing indicating on their website that you can't rent two cars under one name. When our group got to the Denver Fox rental counter at 1am, they told us they couldn't find the second reservation and said we need to call Europcar. I called and Europcar said they cancelled that reservation and refunded me.

I had rented from Europcar on a frequent Basis until we moved back to the US. This year we figured on our tour of Europe we’d use them again…never, ever again. Picked up our car in Munich, which I had tried to upgrade to an automatic on their terrible website. Agent tells us “you have a double booking”, but I’ll cancel the other one!! While using the car, we realized, that the windshield wipers were not working, bought new ones, still waiting for our refund. Then, to top things off, I was charged for one day for the original reservation, that was supposedly canceled. Great customer service.

Honestly, it’s not worth the headache. Book almost anywhere else and spend the money for a more reputable brand. Booked a car that was just fine during the trip and even purchased the additional €50 insurance, but 6 months later they are charging me for €50 of damage, despite my photographic evidence that the damage wasn’t there when I dropped the car off. Extremely scammy and disreputable company.

Rented car in Arles France with no problem at pick-up. On returning to Lyon airport the car was checked and I was asked to sign on a tablet. No mention of any new damage. Then I get billed for over $300 for a supposed scratch 2-5 cm on one wheel. Their pictures are not clear enough to see any scratch. Then I get the charge on my credit card. Never again Europcar!!

We rented a car Florence, Italy and our contract had us returning the car in Rome. By returning our car to a city other than where we picked it up at our contract charged an additional 80 euros. I understand that, very typical in car rentals. However when we returned the car to Rome as the contract was written, one day later Europcar charged my credit card and additional 55 euros for dropping it off in Rome. Not sure what law is in Europe, but the rest of us called this fraud.

Rented a car in Italy from Europcar. Dropped car off at 510 am. Dropped keys in drop box. Being charged another day. Telling me I retuned the car at 830 am. I had a 630 flight and was already in Munich at 730am. Showed them proof of flight boarding passes and final flight info. Also being charged a premium station charge twice. Supposed to be in the price of the rental and not a separate charge on there own website. Estimate doesn’t show the charge nor does it show when we picked up car. But added on final bill. DONT RENT FROM Europcar. They are trying to fight their own policies.

The most dishonest company around. You better be there when returning the vehicle back to them, otherwise, later on, you will receive letters/messages claiming unexisting damages to the car, or similar lies. Better take multiple clips/photos before and after the rental, but even though, they will keep charging you. Shame on you!!!

ONE YEAR OF MULTIPLE issues! Charged security deposit even though paperwork said to the contrary and car had been prepaid two months in advance of trip. Car tires were bald. When returning car learn from my mistake — TAKE PHOTOS— and refuse to sign anything. We were charged $1133 for damages that were not visible. Woman said “Don’t worry; you have insurance”. Certainly that’s what they said we paid for! Been trying for ONE FULL YEAR to get some satisfaction. Promised some refund and I even provided bank info but NOTHING even with AutoEurope supposedly interceding on our behalf. THINK TWICE AND THREE TIMES BEFORE YOU USE THIS COMPANY.

Scam!! They canceled my reservation because I came 1 hour late for pick up. They charged me 5 times the price of the original reservation. Never rent from Europcar. Biggest scammers. Never had this experience with other car companies.

As others have mentioned, absolutely do not use this rental company, even if there are no other options and you have to walk or use a bike for your travels. You WILL, without question, be charged more than the listed price. We had no accidents, no pickup/dropoff issues, received the exact car we booked, everything as expected. Except - when our card was charged, there was about 270 GPB extra in fees applied to the invoice. When we reviewed the invoice, there were around 6 line items with miscellaneous charges and hidden fees we were not made aware of in ANY capacity. Things like "premium drop off station" for 77 GPB, "one way surcharge fee", and more nonsensical charges. We submitted a case to inquire about these charges and they "respectfully declined" any further consideration within about an hour. Predatory, despicable, every employee at this company should be downright ashamed to work there.

This is my horrific experience with Europcar…I travelled to Bari Italy in August where I picked up my car rental at the Bari airport for a period of 2 weeks which I had with me, but after 2 days I received an email thanking me for returning my car to the Pisa airport ??? and billing me 305 Euros!!! It was an inside job, because they used my credit card, along with my customer number to bill me an inexistent weekend rental.

The long story short was that someone sideswiped me and my family when we were vacationing in Australia. I filed a claim with my insurance company who covered my trip. My claim was approved and I was cc'ed on multiple emails from the insurance company asking Europcar to provide information for a wire transfer so they can pay the damages. After a month, I was randomly charged for the damages to the rental. So I am out $1,300 USD until a reimbursement check is mailed to me because Europcar can't respond to emails about people TRYING TO GIVE THEM MONEY! Ridiculous. Never again, will I rent from them. Going to Hertz next time.

My wife and I traveled on vacation to Italy this past May (2024). Prior to leaving, we had arranged to rent a car when we left Sienna so to that we could travel to our next destination as there was no public transportation to it, and also visit the many Tuscany towns and countryside. On May 13th we arrived at the Europcar rental outlet in Sienna and I provided our documents to confirm that we had reserved and paid for our car for 4 days (May 13- 17). I was advised by the agent that the car was too small for the amount of luggage my wife and I were carrying, and he needed to put us into a larger car, (1 suitcase, 1 backpack and 2 carry on pieces of luggage). He indicated that he had upgraded us to a larger car (Alpha Romeo) which was 800 Euros (approximately $1200 Canadian in addition to the $400 we had already paid) for a 4 day rental. When questioned as to whether there was a smaller car that was less expensive he replied "No".

Do not rent from this location. We booked a BMW X 1 or similar for $650 for ten days. At the counter, they offered us only one choice an Alfa Romeo or upgrade to a Maserati for six times the amount ($4000) of our original booking. Reluctantly we accepted the Alfa Romeo. Also, we had to pay €1500 deposit despite having a written agreement that there are no deposits because we bought extra insurance. We wasted an hour time arguing with the agent and on the phone with the booking company

I rented a vehicle from Europcar in New Zealand. The vehicle was fine, and I returned it to a lot, no attendant, and dropped the keys in a drop box. Six weeks later Europcar charged my credit card over $650 for a new windscreen claiming that there was a 1-2mm (!) chip. The evidence was a long shot of the truck at night in a rainstorm. Firstly, a 1-2 mm chip is tiny, so tiny that it is easily repaired, no need to replace the windscreen. But, they didn't even send me a legitimate invoice for the supposed replacement, but a Europcar invoice for the amount, not from a windscreen vendor. It was a scam and all attempts to contact Europcar have gone unanswered.

Hard to even give one star. This was an incredibly awful experience. Rude customer service representatives and horrible car conditions. The first car we were given had a giant nail in the back right tire that we noticed 5 minutes after leaving the airport. The second car they gave us after we returned the first one got us 2 hours towards our destination before the back left tire blew out completely. I had to change the tire on the side of the road and go to Discount Tire, which added 2+ hours onto my trip. The spare tire was also in horrible condition. There are not enough bad things to say about Europcar and I will NEVER rent a car with this company again.

We rented in Bilbao Spain. The customer agent that I worked with was delightful, but from there everything went downhill. They charged me about double what I was expecting. I asked for an anticipated amount on day 1 that I would be paying and they could not answer the question, nor could they show me the amount on the contract. However, they said, I would receive an email with all that information the same day as I picked up the car (that never happened). Long story short, I had to call for my invoice, but they would not (or could not) provide one in person when I returned the car. I had to check my bank statements to see how much Europcar charged me and noticed 3 separate charges. My invoice arrived 1 week later.

I wish I could choose zero stars because this company doesn’t deserve 1. We were booked with Europcar by our Travel Agent. Upon arrival in the UK (documents in hand) we were informed that they didn’t have the car we had paid for and reserved but we could upgrade. We really didn’t have much of a choice but….BIG mistake. We ended up paying thousands for the rental and never received a refund or credit for the money already paid. We were told to check with our credit card company but Europcar says the matter is considered closed and we won’t be getting any money back! Everyone my agent or I talked to was very rude and not willing to resolve the matter. They are unprofessional and one of the worst companies I’ve dealt with overseas.

The worst experience of my life. Never will rent a car with them. Fees, inflexibility, they don’t look at you when they speak to you. Over 1500$ of fees for 10 days of location. They charge for insurance even if I have my own and my credit card insurance. They also charged 20 euros per day to change from a smaller but automatic vehicle… but they did not want to cancel the contract. Abusive!

I was told that I would need to leave a $14,000 deposit or purchase insurance (even though I had already purchased insurance when I reserved the car). There was a small dent in it that we were unaware of when we returned the car. They said that 0% of the damage would be covered by the $100 2-day insurance we were forced into buying. We were charged an additional $250 for the dent. Rude staff. Avoid at all costs!!

I rent a 4Runner on June 2 to June 13th. When I got there they say insurance here in us is not acceptable there. I had to pay $40 extra per day for insurance only plus the $65 for rental each day. I returned the car on the 12th because it was my returned flight. They give a receipt and also an email after taking pictures of the car in perfect conditions, 4 days after they sent me an email with fake pictures of a destroyed car charging me the deposit of $1500. I sent 4 emails explaining that how was possible when I had proof of the car returned in same conditions as it was. They never responded so I call my credit card and got my security back. Until I see on July 06th a new charge of $180 in my credit statement. I don't know why?? I submitted a claim with my credit card as a fraud charge and I closed that account. These is the worst experience I had in any vacation trip. PLEASE DO NOT RENT A CAR HERE. IT'S A SCAM TO STEAL YOUR MONEY.!!!

I was renting car in Feb 2024 from Munich airport. I booked Volkswagen Golf but on the counter, I was given MG model, with explanation that no other car is available. On the last day, during return, it was noticed that car has small dent above left front tire, not done by me, probably somebody touched car on the parking. I did not even notice it. Europcar sent me invoice for 789 EUR! Something that can be done for 50 EUR. It requires only polishing. After a long negotiation, and sending menu e-mails, Europcar was not willing to adjust invoice. I will never use Europcar again and will recommend everybody to not use it.

I used this company to rent a car in Ecuador. Upon returning I saw that they charged my credit card an additional $1900. I reached out to them and they said it was a mistake and that the deposit was only meant to be held and not charged. They said it would be resolved and I would have my money back within 10 days. It has been since May 25th and I still have not been refunded my money.

To start, we actually rented our car from Fox rental car. However, at the airport, there was no Fox station after arrival and going through immigration. We had to ask around before someone let us know that Fox and Europcar operated together. After finding the agency and getting a shuttle (shuttle did not take long and is quite close by) we received heavy pressure to buy insurance through europcar although we had already paid insurance through Priceline. The salesman told us the insurance was inferior and I needed theirs. Their insurance was quoted to be over the daily rental rate each and every day. What??!

I have to concur with these recent reviews. A small scratch repair was estimated at an outrageous price but more concerning was that there were 10 other damages listed on the rental agreement and they had not been repaired. They appear to be charging for repairs that are not done! A lack of transparency in responding to my questions. Several issues that just do not pass the sniff test! Rental was at Auckland Airport 12 Feb. 2024.

I made my reservation online and paid online, once I got to the kiosk, I told her I already made the payment in full and lady said I need additional insurance, mind you I had already paid additional insurance online, of course she didn’t even care to see my confirmation of my additional insurance. She then said if I wanted the car I had to pay $109 dollars a day for the insurance. Never will I rent a car at this establishment. Makes no sense.

Europcar Nightmare! Four day rental in Bath UK - all seemed fine. We had the CDW too even though there was no damage. Then they sent email invoice for $2000 overcharge. Customer Service - unfriendly, unhelpful and said they’d look into it. Horrible company!

Crooked and Corruption! Repair Scam! If you dare use this company for a hired car make sure you have 100% cover with your credit card or insurance company for ANY damage or theft! I had a minor dent in the back hatch door of a nice cheap Renault Kwid for two weeks in April. I called them immediately and filled their form out before I came and even got a police report even though the dent was on private property. But I am a good honest customer and followed their rules! Their deposit was very high for a two week rental (R8800) but I have never had a problem until now. The car is only worth less than R200K new and they wanted to try to tell me this repair was going to be R19K and I still owed them another R10K! Outrageous and I demanded the quote from the body shop. They did not have that but instead an estimate from a company they pay in Johannesburg that from what I understand does not even look at the car but makes a guess.

There are many questions about this company that they do not want to answer or take any responsibility. Zero customer focus. Let me start by saying that on the next day of the trip our car broke down. At 16:00 we called the “free” support service (an employee of the Toulouse airport office assured us that the service was free). It took the operator 30 minutes to determine our location and call us a tow truck, during which we then received a bill from the mobile operator for 250 euros. We waited another two hours for the tow truck.

Agree with all the others - this is a deceitful company that will try to upsell you without you even knowing it. They will keep you waiting forever to get the car and then rush you off before you can even read the contract. We rented 2 cars at Rome airport through Auto Europe and ended up with extra charges that we never agreed to. Auto Europe tried to help us out, but said since we signed the contract - we did agree to the terms. It was very shady how they did this. Do not use this company.

Read the contract before signing. Rented in La Sezia Italy. The Agent tried to charge us 100€ more for one way drop off even though my reservation and “guaranteed price” included the one way charge. She was aggressive and kept pushing for the higher cost. After arguing with her and standing my ground and showing her my booking details and inclusions, she created a new contract with the correct cost. “Mama Mia” she said a few times as we argued.

This company is scamming tourists. We were given a new car and couldn't see any damage in our inspection. To be fair the woman at the desk recommended taking photos of the car before leaving but the car was so close to the other vehicles that it wasn't very easy to do. Also I didn't realize that the photos were to protect us from the sleazy tactics of their own company. We had an uneventful trip and there was no damage to the car. We didn't hear any rocks hit the windows and we are certain nothing happened on the trip. When we returned, the woman inspecting the cars pointed out a pin prick sized "rock chip" in the wind shield that we couldn't see until she pointed it out with the tip of her pen. We wouldn't have seen it unless we were looking at it from 6 inches away. It was so small it wouldn't have shown up in any photos we took before our trip. I am including a picture to show how ridiculous it is.

JUST DON’T! After a 20hr sleepless journey arrived at the Heathrow location, prepaid rental through auto Europe, my credit card covers all insurance coverages as used on many previous rentals in UK, sign here, here and here and told about the £250 block on credit card, which is normal, no walk around for damage so took my own video, returned car, nothing mentioned about additional charges, returned home only to find a charge for $600 for tire/windshield and roadside coverage! which my card covers anyway, they sent copy of the signed form showing the charges I “agreed to”. It’s essentially fraud IMO, yep, I signed it, nothing mentioned when signing, lesson learnt, a stonewall, too bad so sad response, be warned if you do use them, the amount was the same as the 16 day rental! Nice homecoming, JUST DON’T!

I booked through Expedia and prepaid for a car in Ireland. I paid for the insurance and only owed the sales tax due on arrival. When I arrived they tried to charge me 650 Euros for insurance. That was more than my entire rental with the insurance that I had already paid. I tried to cancel and they would not refund my money. Beware of this company. I would never rent with them again.

Why did I not read reviews? My fault!!! First the process to rent was good even though the price are different. Leaving the car at the airport was the worst. They have no personal parking. They suggest leave on 4th floor anywhere. Guess what? No parking. Nowhere. Drove around 2 hours. Almost miss my flight!!!

Do not rent a vehicle from EuropCar! They may appear to be cheaper than the competition, but in the end you will be paying more. I had to return the vehicle at 5 AM at the airport rental drop-off (no attendant was on-site). I took pictures of the vehicle and headed to the terminal. Two weeks later, EuropCar sent me an email claiming that the vehicle was damaged. I told them that I have pictures of the car at the drop off location and explained to them that I did not cause any damage to their vehicle. They did not care.

This is the worst company I have ever dealt with. They just keep adding more and more charges. It’s been six months since we rented from them and they are still sending invoices for new fees. Avoid renting from them.

This rental rental company at the Ecuador location stole $1000 from me. Instead of placing the security deposit ($1750) on hold they actually charged it towards my credit card blaming the credit card machine as the issue for the charge. They only returned $750 and I'm still waiting for a response. Luckily I used my high-end credit card and they took care of these fraudulent transaction. I would never rent from them again.

Very bad experience when returning rental car. They blamed me for a scratch under the car and charged 400$. When the contract was already closed they charged me for fuel penalty and I gave them full tank. DO NOT USE THEM. GO SOMEWHERE ELSE!!!

I recently traveled to London, UK for vacation and rented a car from Europcar. The car was fine, and in good condition inside, outside and ran fine. I only had the car for two days, and returned it after hours (BIG MISTAKE). Shortly afterwards, I received an email from Europcar advising me that the car had sustained damage while under my care, and proceeded to show me 3 pictures...one claiming a scuff on the driver's front bumper, one scuff on the driver's side mirror and one scuff of all things on the fuel cap.

When I initially made my booking I thought I understood all charges associated with my booking. Upon returning the vehicle with no issues I was charged hundreds of dollars for dropping off at a different location. Nowhere was this disclosed when I made the booking. After emailing they simply sent me a copy of the rental agreement. Apparently that is when I was informed there would be a ridiculous fee. On the day of pickup, in a foreign country written in a language I do not understand. Absolutely predatory practice.

We are extremely unsatisfied with our recent rental experience with EuropCar. We reserved a 7-person Van, Dodge Grand Caravan 3.6 or Similar, through our credit card travel portal. When we arrived at Loreto airport in Mexico, Europcar staff informed us that they no longer offer vans and the only car they could offer us was a 5-passenger Suzuki Ertiga which is a much smaller car. And they refused to adjust the price accordingly.

My husband and I booked a rental on Expedia.com on Dec. 18, 2023. We went to get the rental a couple hours later in Playa Del Carmen Europcar office. We declined insurance and tapped the credit card. When the amount of $13375US charge came up, we immediately cancelled the transaction (Turn Down). There was NO Transaction and no paperwork was even started. We were repeatedly assured the HOLD was cancelled and it would go NO further.

Renting a car from Europcar for 1 month, we were disappointed upon returning it. A few days after everything was good at the inspection and we had signed, we received a charge on our Visa for an extra 103 euros for Environmental Contribution and Licenses and Fees which we never had agreed for or that it even showed up in our contract when we signed up for the rental. We sent several emails and finally got a response that did not make sense but showed clearly that they were not going to reimburse us. I hate dishonesty. STAY AWAY FROM THAT RENTAL CAR COMPANY!

This was my first time using this rent car company. We also bought Europcar’s basic insurance at the time of the car rental AND they charged my credit card a $1,300.00 deposit at the time of rental. When I returned my car to Europcar after leasing it for 4 days they charged me for pre existing damage that had been documented by my husband and pointed out to European at the time of rental. We were told during the initial inspection that it was just a scratch and acceptable damage along with several scrapes that were on the rear bumper. With that said we accepted the car but my husband thought to photograph the damage at that time. When we returned the car my husband showed the photos to the attendant when the attended told us we were going to be charged for that very same damage. We were at the airport to return the car two hours before our flight but still could not sort this out with Europcar.

I have almost never left a bad review for a business but this was so unbelievably corrupt that I wanted to warn others. I reserved a full sized minivan online at EuropCar to pick up in Loreto, Baja. It was listed at double the price of a compact minivan on their site. When I arrived, they said they didn't offer full sized minivans anymore (at all) but that they could give me a very small 'compact minivan.' Then they wouldn't lower the price of the rental. The other car rental agencies at the airport were out of the full sized minivans so I had to pay double than the advertised price at EuropCar for the compact mini van that wasn't large enough for my group so we had to rent a second car.

DO NOT USE EUROPCAR!!! Recently rented from them for a trip to Germany. Delivered car was smaller than original one ordered, barely large enough to fit outer luggage. Then upon return of vehicle, they tried to charge for damage that WAS ALREADY DOCUMENTED AS THERE!!! Worst part however was that while there I incurred a parking violation. Due to the language barrier I was sure if it was a ticket or just a warning. MONTHS LATER, I receive an email from EUROPCAR FOR OVER $200 plus dollars!!! For a parking ticket? I ask for a breakdown of the charges, I get no response.

We rented a car from Europcar via RentalsCars and we were assured that the voucher would be deducted from the full cost at the end of the rental. Not so! Effectively double charged. They are very effective at nickel-and-diming you to death. Lesson learnt. Don't use Europcar. Europcar failed miserably in providing clear and transparent information about insurance options, opting instead to capitalize on the lack of knowledge of customers to line their pockets. This lack of transparency is not just disappointing; it is a clear violation of ethical business standards.

I had been warned that the rental agencies in Mexico are often corrupt so I booked through Travelocity and received confirmation that my rental for 4 days would be $119.96 including all fees and taxes, etc. When I got there there was a very long line and no one working was in any rush to get anyone into a car. When I finally got to see someone (Memo) he started off by telling me all about when he took LSD and talked to a turtle. I pushed him along and he informed me that I was required to buy insurance even though my credit card covered it. He also wanted to put a $5k hold on my credit card as a deposit.

Do not use this company, I had the worst experience on car rental at Cancun, Mexico airport. I reserved the car through Expedia paid $356 + $65 for Collision Damage Plan. When I got there they didn't accept the insurance I got from Expedia, made me pay additional $378. They said if I don't get this insurance they will put a hold on my CC for $1100 which would have made my CC unusable.

The day we rented the car, the guy told us that we will see a charge of $261.77. That is just temporary until we return the car then it will be credited back to our account. It was never credited back to our account so we made a stop payment thru our credit card company. Now we're almost finished with the waiting period.

I recommend not using Europcar because of their practice of falsely claiming damage occurred to their rental cars long after it is returned and then charging customers for it. In July 2023, I booked a rental car from Europcar for 5-day use in Italy the following month. We picked the car up in Ravenna without much of a problem and the Fiat performed well. I drove extremely carefully and parked the car in places that ensured no damage would occur. I even paid to parked it safely for 3 days while in Bellagio to make sure the car sustained no damage. When I dropped it off at Malpensa Airport in Milan, the Europcar staff took the keys and did not offer to check the car with me because they were very busy and I had to catch a plane.

I have been trying to cancel a reservation for a month now. They do not respond to email, the phone number just goes to an endless loop and the online "help" center is terrible. I have no idea how to cancel my reservation.

I rented a car from Florence Dt. While in Siena was hit by a bus (They were at fault). All necessary documentation was submitted and all was ok. Since the car had to be returned 4 days early due to this situation I was without a car for the 4 days which I paid for. I have been contacting them every day for over three months and have had no response whatsoever. They still owe me money. This is the worst customer service I have ever dealt with, no responsibility, accountability, or professionalism at all! I have written a physical letter to corporate regarding this, do not know what else to do. Do NOT rent from them.

Want to share my experience with this car rental company which had poor customer service and unprofessional business practices. Unfortunately, they scammed me out of my money. I had ordered a luxury car and paid for it, along with a contract stating that the car would be waiting for me at the terminal. However, when I arrived in Europe, there was no car and no customer service to help me. After several hours of searching, I was given a different car than the one I had ordered. Not only was it not a luxury car, but it was also partially malfunctioning. When I complained, I was told that I didn't have to take it. However, since it was Christmas and I had no other options, I had to take it.

Don't use this company! Italy Europcar blamed us for damage and gas when we did nothing! They overcharged by over $700 USD. We asked for proof and they sent us pictures of a white car when we rented a black car! They won't refund or help! They will scam you. We have been contacting since June with no solution!

Worst car rental I have experienced. Booked online, declined all insurance and extras. After a long overnight flight, paperwork was ready at the desk, glanced over quickly, signed and was told it would be 20 mins for them to clean the car. My fault maybe, but I didn't catch they had added roadside assistance for an additional 70Eu. I tried to contact them every day for 2 weeks to get the unwanted service removed but they ignored all calls and emails. Followed up after my trip and was told I signed so I pay. I accept some blame but still believe this is completely unethical.

NEVER rent a car from this company! I had not driven the car 1 mile from their rental office when it started to smoke very badly. I pulled over and immediately called the service number provided. I was told that it was going to take at least two hours for anybody to come look at the car, so I said, "Couldn't you just give me a different car instead of me waiting around," as by this time I was missing out on my vacation's planned excursions so I told the office I would just like to cancel the rental altogether and just take a train to my next destination. They told me that I must stay with the car, so I waited till the service technician arrived, all he did was turn the car on. He didn't even get in it. He did not look under the hood to check on the engine and with that he determined that the car was drivable. But there is no way that I was going to drive that car any longer.

Fakhar **

We arrived in London with jet lag which is probably why I did not study the document closely. If I had I would have noticed that they were charging me for a Premium Station even though the reservation said the amount would include Premium Station charges. Also, they will charge you a 3.5% foreign conversion fee. Subsequent communications with them were not very helpful. The car we got was very nice, with no issues there.

I booked a car to pick up at the Rome Termini Railway office, supposedly to pick up at 8 am, I left the office near 10 am. When I arrived there were two people working (both female), one of them serving a client, the other on the phone and PC and talking to someone else. The brunette girl who attended me, for her there were no manners or professionalism, super rude and gossip all the time interfering in the other person's work giving her opinion or telling her what to do and at the same time serving me, when I went to deliver the car in FLORENCE DT's office, more or less the same picture, two girls sitting talking, it was near to closing time, when I told her that I need to return the car, it's not here, it's in the building across the street.

The other reviews said it all. “Lying, Rip-off Thieves." Charged us for upgraded car (we did not receive) but when I disputed the cr. card bill they actually fabricated a giant lie saying we had too much luggage (we had none). We took taxi from hotel for two short day trips (we parked at hotel overnight) and that we requested the larger car! We in fact never spoke of this and we got a car that looked like and was described in our guaranteed confirmation. Other than being a different brand (which is in the disclaimer comparable or similar to) a car with a lot of body damage I might add.

My wife reserved a car to be picked up in Barcelona. We were never informed in any email correspondence nor is it explained in the rental agreement that we would need an international driver’s permit. We asked for a receipt for the refund but we were refused it. When we issued a claim to our credit card company they said Europcar was claiming that we never showed up to pick up the car! This is simply untrue! We were there, and on time. The company has failed to reimburse us and each contact we make with them results in further wasted tîme. Stay away from them - they seem entirely disreputable.

Europcar is a terrible company. They are cheaters. Renters be aware. Do not make the mistake of renting from this company. You will regret it. I had the misfortune of renting from them. We had an agreement and an established price. The established price was already way too high but that's a different story. After I had returned the rental I was sent an invoice where I was charged way higher than what we had agreed upon. Customer Service was contacted and it turns out that the contract I signed at the time of pick up was different than the contract we had agreed upon initially. Any normal company would consider this a mistake and would promptly reimburse the difference. But not this company. They simply tell you that this is what you signed and there is nothing they can do about it. Please save your money and a huge headache and go with a different company.

Hello all, I rented a car for my family vacations in Punta Cana and tried to contact Europcar since that day 06/23/2023 to cancel the reservation due to the mistreatment myself and my family at the rental station in Punta Cana, it's last week of August and nothing happened, they still have my money. I have called several times to the customer service number and they did not help me. This is the issue, I rented a 3-row car for our vacations in Punta Cana, I paid in full when I made the reservation. When we got there, the agent said that they rented my car to someone else and that I needed to wait for at least 4 hours before having a similar car available.

Rental for a week was quoted at just under $200 USD - brought proof of collision insurance coverage. Agent forced me to sign contract and added $566.44USD to rental for insurance I already had - she would delete the contract every time I tried to write a note on it. They yelled and scowled at me. Under duress, being late and needing the car, I signed. They are dishonest and no customer service skills at all.

We booked a car with Europcar for 33 days (!) and paid fully in March $1870 for a July rental. We were late to pick up the car due to my mistake- I thought we had a 12:00 pick up when it was 10:00. Since we were late (more than 1/2 hour), the Paris Nord rental office gave away our car even though it was fully paid for. BUT, « have we got a deal for you » they had another car for 330€ additional. We were over a barrel with no car and a long trip planned that required a car so we had to go with the car they offered.

Hello. I’m reaching out pertaining to my experience and compliant. I picked up the car at Rome via Veneto location Italy and as I arrived the car was not at the location but most importantly the representative didn’t perform a thorough walk thru or explain the vehicle. As a frequent business traveller/car renter I took matters into my own hands and completed a video prior to leaving the location.

I should have read these reviews prior to our experience. We rented an SUV in Switzerland - we get there and it's too small for our family of 4...they were kind and quick with a car switch which is the ONLY reason I give it 2 stars. It was an expensive upgrade for us but we just had to go with it because well...we had to. Anyway - the car had a terrible glitch with a light that would pop up and DING so loud it made you jolt. When I say it would pop up...I mean it would pop up over 40 times a day. I contacted the company who said to swap it in where we got it - we were staying nearly 3 hours from there so I said, "We couldn't and I'd like a discount," they said to contact the customer service desk where I got it. Cool. I did.

Even the manager on return said he could do nothing as when they scanned the car it automatically closes the account. Sunday evening, I complained onsite only to be told you need to email customer service. After reaching out to customer service they had the audacity to tell me there was nothing wrong with the car, which was a disgrace and blatant lie, my wife replied what a load of rubbish and my 6 yr. old son commented that was the worse car he had ever been in. Probably the worst experience of any hire car place I have received. Same hard upsell as other low star reviews have mentioned. Would never use these guys again. The man behind the counter went hard on the up sell. Amazingly there was a Mercedes he could do for a great price, 5,600GBP more...nope (not a great price I replied).

As others have stated before me, this company is nothing more than a scam. They "upsold" me a car that I did not ask for and for which the charges were not explained. As soon as I saw the additional charge on my card, I walked right back in, before we ever left the parking lot, and told them I did not want the car - I wanted what I had reserved and wanted my money back. They told me that they didn't have enough cars and they were short, so they didn't even have the car that I reserved. They promised me a refund once I turned the car back in - and honestly, I should have just walked out and never come back. I would have been better off renting a bicycle. But I trusted them, since they're a company - and they didn't follow through.

My wife, daughter (3months old) and I travelled to Italy and rented a car. To say this was the worst rental car experience ever is an understatement. We booked this 5+ weeks ahead of our travel date, and our first time traveling with our daughter we wanted to make sure everything went smoothly. But it did not. The process took THREE plus hours.

The Europcar in Lisbon airport was terrible, no customer service, no management, they need a lot training. I never rent car again with europcar. Joao the person I spoke with, he don't have any idea what he do. Please training this person.

I had a horrible experience renting car from Europcar. We rented a car via expedia/hotwire and europcar denied us to give us the car at the same rate we booked at. They forced us to get the car from them at a higher rate or we had to wait for 3 hours until they could give us the rate that we booked via website. Before we picked up our car, our friends who booked via same website got the car at the rate they got it from hotwire after arguing with them for 45 mins. So they were trying their level best loot its customers. Also, they charge you the highest insurance. They force you to get the highest package. They don't even show cheap options. The wait for shuttle services to airport is never ending. We missed our flight since they had shuttle which couldn't take more than 5 bags. That's like 1 or 2 families. Worst experience ever.

I paid on the internet to rent a car at Heathrow Airport through CarTrawler and Europcar. At the pickup desk I was upsold another car and I was not told I would be double charged. They would not refund my first payment. This rental was far too expensive! Use another car rental company, not CarTrawler or Europcar!!

(Guatemala, Aurora airport 7/5/23) vehicle was unsafe to drive: no break light, broken speedometer's plexiglass cover, broken door sensor, and charged me $105 USD for worn out tire (old tire thread almost gone, developed a lump on the side by the time I returned it). Also broken cup holders, stained seats, water inside the lights.

My rental contract w/ Europcar in the Cork Airport was made via a third-party, with more than half the cost prepaid. On pick-up I was told I had to buy SDCW at $22/day for 27 days even though I'd already contracted for all mandatory charges, such as CDW and theft. I also had the required credit card for excess. I'd had a 7-hr flight delay from the US so it was late at night with few options, PLUS I would have lost the amount I'd prepaid-- so I paid the ransom. Don't use Europcar!!!

We had a vehicle rented in France through our Travel Agency. The rental paperwork indicated we would be getting a Toyota Corolla or similar vehicle. When we arrived for our pick up at the Lyon train station we were advised that we would get a Volkswagen small SUV. We were never informed there would be an additional charge. The agent showed us a document and advised us to initial it in two places and sign it at the bottom. We assumed it was normal paperwork and since we were never advised of an additional charge we signed it. When we returned the car in Paris we again were never advised of an additional charge.

I was cheated of 2000$. This is a scam operation, I paid for the rental car and had a voucher I paid in full around 1200$. I also purchased a third-party liability insurance for 180$. At the car rental, they lied and said that I can only purchase third party liability with them which was about 400$. They made me sign a receipt for 2000$ for the credit card Hold, and also a receipt for 2388$ for the credit card hold and the additional liability. What they did is fraudulently charge me 2000$ again for the car rental that I already paid for. They lied and I didn’t catch their lie because magically they matched the car rental price (2000$) that they fraudulently charged me for with the amount of the hold which was 2000$. This is plain fraud; it is a scam!!!! Do not use!

Terrible after-sale care from the customer service department. No interest, no advice, help or care was given. I had received a parking ticket, due to a mistake by the hotel/restaurant I was eating at. Unfortunately the staff member input the registration wrong of the vehicle and I received a parking ticket. I chased the parking authority and I deleted it with time and costs being accrued by myself. The customer service department just kept reiterating the same email, there is a forty pounds administration charge?

Returning the car was a major problem. It was difficult returning the car. We put the return address into our phones and got to the area based on the phone directions and stopped in front of Hertz and saw a tiny Europcar sign with an arrow pointing down a ramp. Got to the bottom and was met by an attendant and showed him our Europcar paperwork and said we were at the right spot. He didn't offer an paperwork, just said to go upstairs. Well I was still lost and didn't know what to do but finally figured out your office was down the street a bit. Went over there and they told me to get the car and bring it back to the busy street close to their office. NO OFFICIAL RETURN PARKING. Come on. How stupid is this?

When going to pick up the car, we were told that either we had to pay L29 a day for insurance or leave a L29000 hold on our credit card. We told them our credit card covered insurance, however, they would not rent me the car unless I did one or the other they offered. So I spent $89.00 for a 3-day rental to insure what was already insured.

In my 30 yrs of car rentals, I learned recently I’m backlisted from a rental back in 2021. I was given no explanation as to why this company had blacklisted little ole’ me. There were no phone calls or email, I also checked my credit card company to see if the company had made contact or tried to push a charge through after the 3 day rental drop-off date. The vehicle was checked prior and during drop off and there was no damage, I’m still perplexed over this non-sense. But after reviewing this company, I have no interest in pursuing this matter. Advice, stick with memberships or who you’re familiar with.

My wife and rented a car online for 12 days with Europcar at London, Heathrow. We were a day late getting there, however, the scam started as soon as we walked through the door. We got "Sorry we no longer have the car you booked online ($660 for 12 days), however I will make you a great offer if you don't tell my manager". At this point we were now offered a Mercedes for 1,000 British Pounds per day (yes per day). We explained this was ridiculous, so the next offer was some other vehicle (again "don't tell my manager" **, for roughly 5,000 pounds for the 12 days, again "no thanks on that offer either". After a couple more reiterations we eventually got a Kia SUV for 2,000 pounds, which again was well above the 660 dollars we originally booked online. Shame on me for not leaving as soon as they started the haggling **. Rental date was 5/12/23, rental agreement # **.

These guys are crooks that prey on tourists! I arrived to pick up my car at 2 am and when I was getting ready to check out the guy told me I Needed to pay $521 more dollars for insurance and a deposit. I told him that I declined the insurance when I finalized my reservation. I said you guys can’t spring an additional $521 on someone when they arrive in the middle of the night in a foreign country. I told him I’m 50 years old with a perfect driving record and have insurance with several different insurance companies because I own a business with different vehicles. He stated it was their policy and they had to charge it. I told him I was going to cancel my car and rebook through someone else and he stated if I cancelled they would keep my money so I might as well keep the car and pay the money. I’ve never seen anything like this but from reading the other customers reviews. It’s their thing to extort travelers to their country. Crooks, Crooks, Crooks!

Rented a vehicle through Expedia. We arrived in Costa Rica to pick up vehicle and were told they didn't accept the insurance we had purchased through Expedia. They attempted to charge $30,000.00 US on my credit card as a surety. When we wouldn't allow this they tried to charge me $500 for their insurance as well as a $500 deductible. We cancelled the rental because of this. They kept the rental amount for the full week with no refund. Both the Costa Rican Europcar and their headquarters will evade you.

Oh yes they were nice up front, I was honestly fooled, trusting... It was the WORST experience in my car rental history!! I rent a lot of vehicles because of my work... *** THIS PART IS THE WORST -- NEVER seen this and discussed upon my return to my home with several rental companies and this is outside of protocol!!! This is what happened--AFTER returning the car at the Airport in Durban -- rented in Pinetown -- with 3 of us inspecting the car, walking around, up and down side to side inspection, with our documents in our hands, we were given the green light post inspection -- wonderful! Joking around, with the staff, wishes of safe travels exchanged-- documents signed and tucked away back in my purse and hers in her hands, keys returned, deposit promised...

This company is a total scam job looking to extort visitors. I had full coverage purchased through the rental car broker that they refused to acknowledge and charged me double the cost of the entire rental for some sort of cut rate Mexican insurance. The lady at the counter suddenly forgot how to speak English when I asked her details about the cost. Although when I suggested I would pay half of what they were asking, she accepted immediately. I'll never rent from Europcar again.

We rented a car in Milan to go skiing. The car came with chains. The first time had any snow on the road they spun out and had no traction at all. The tires were completely bald. I was putting the chains on and a policeman stopped to help. He told me that the tires were not legal because they had no tread. We got the chains on and he took me to a tire shop to get new tires. The new ones tires were a reasonable price and all season tires. Upon returning the car I asked to be reimbursed for the price of the tires and filled out all the forms. I have never heard back and they have not responded to my emails.

We rented a car online for three days through the eDream website, and the website said we would be charged around $38 CAN for the insurance when we arrived. We were charged $88 CAN a day for the insurance on a manual economy car, which was not even full coverage! They put a $3000 US hold on our credit card for the deposit, and when they returned the deposit 3 days later to our card, we received $220 CAN less because of the exchange rate. What a rip-off! The car ended up costing us $157 CAN per day, for an economy manual transmission. We ended up renting locally in Cancun and it costs us $60 CAN per day including everything. They put a $219 CAN hold on our card for the deposit, not $3000 US! We are never renting from this company again!!!

This company will push you hard to upgrade everything, and when you don't, they will charge you more anyway. They will flat out lie about what they are charging you and refuse to acknowledge any error. Even if you have a confirmed booking with confirmed amounts, they will charge you more and say it is not their fault. Please be more wary of them than I was.

The Car rental itself went well enough. They took a $1000 USD deposit on hold on my credit card and when they returned it stole $80. Presumably they would argue that they first took the $1000 and then had to pay for exchange rates and then had to pay exchange rates again when returning the deposit. If that's not straight up FRAUD I don't know what is.

I rented a car in Dominican Republic, returned it clean and good conditions (just like when we picked it up). It's been two months and they haven't refund my deposit. I keep calling and they always tell me they will contact me after calling the credit card company. They take advantage of tourists!!!

We rented a car for 5 days over the Christmas holidays in Brive-La-Gaillarde, France, and returned the car 100% clean and intact, and yet directly to my face they claimed the car was "very dirty inside" and 3 weeks later they charged our credit card 100 Euro, I assume as a"cleaning fee". This was 100% an act of theft after-the-fact. I would never trust them again.

I rented a car in Mexico, bought insurance through Europcar. When I picked up the car, I had to put a $1400 deductible (!!!) because the insurance didn’t cover everything! The insurance coverage I bought would only cover after 20% of the RETAIL value of the car. The car had 60K miles and was beaten up. The only choice I had was to upgrade to their premium insurance for an extra $40 a day. I hit a rock on the road during the trip which smashed the grill and did some damage to the front end. They estimated the damage to be $2000 and somehow I was charged $1500!! Their math didn’t add up. It was a complete bait and switch. Stay away.

My family and I rented a car in Italy from Europcar and the car provided was very used with various brush marks all over the car. The car report had damage indicated all over the car, to such an extent that you could add more damage to the diagram. We rented the car for 3 days and did not have any damage added to the car, nothing. We returned the car and the attendant did two fraudulent things:

Much like other reviews about this business, I showed up in Los Cabos to get my rental car that I had pre-paid with full coverage insurance and was told that I would have to pay $600 more to actually get the car. I could have purchased a time share and they would have waived the fee but I was not interested. I watched several other people run this gauntlet. About half of the customers left and went to other businesses or used a driving service. The other half coughed up the money just so they could get on with their vacation. No one left happy. We chose to use a driver service and saved several hundred dollars by not falling for this scam. They know that they have you in a bad spot and are not afraid to extort more money from you. Do not use Europcar unless you liked to be scammed.

Mexican Car rental. My experience was the only part of my beautiful vacation in Mexico that was terrible!! It began great with selections of a vehicle online you were given general descriptions and you can choose economy, or a range of other levels mid-size, full-size sedan, to premium or SUV. I had a 14-day total trip and it was three (3) in our family so we thought it wise to get a full-size vehicle, and the example given for this was a VW Passat. I thought that was Ok? For our luggage and travel needs. It was also very reasonable in cost with insurance it was just under $60/day some other taxes brought my total to just over $750.00 for 10 days in Cabo San Lucas.

We booked through your site Europcar Cancun Mexico for Jan 2-8, 2023 and had a negative experience. The information and policies we were given were extremely incomplete. When we arrived, we found out that the car insurance wasn't included in what we paid on EconomyBookings, so I have no clue what the $70 insurance we did pay for was. On top of what we already paid, the basic insurance that Europcar asked for included a deposit of $13,333 and was about $70 per day. I couldn't put down that deposit, so the next plan was a $600 deposit and $150 per day! It is a ridiculous price that was not shown to us anywhere.

The guy who inspects your car upon returning searches for any type of scratch he can find. If you did it or not that is how he makes his commission and the managers are in on this scam. He threatened to charge us for a scratch on the tire rim that was so old it was rusted! We explained to him there is No way we could have a scratch on a tire rim for a 4 day rental that is rusted during 2022 heat wave with no rain! We tried to be rational but the man was so big and intimidating we were afraid of him because we are not big people and felt threatened by him. He wore a baseball cap and face mask and kept his head down so we couldn't take a good photo. But I got a photo of his name tag at least! A few days later we were charged 250 euros for the scratch.

Complete and under criminality from the get go. This company needs to be shut down asap. Charges above and beyond what was already paid etc. Avoid these criminals like covid. I had a fully paid contract that was not honored.

We rented a car in June 2022 - the car broke down on the way to the Venice airport for our return flight. We called Europcar and they sent a tow truck which brought us to a garage. They said they would put a new battery so we could be on our way and not miss our flight. They gave us a letter to give Europcar - we had to pay for the battery and tow. The car broke down again an hour away from the airport on a dangerous road with no shoulder to pull car over. We called Europcar two more times and could not reach them - we then called the police. Another tow truck came - car could not be repaired so we had to take a 200€ cab ride to the airport where we missed our flight. We then were able to get a flight with an overnight stop in Vienna - another 100€ for cabs back and forth to airport plus two rooms at a hotel 150€ x 2.

I went to pick up a rental car after completing the Camino only to be declined by Europcar agent who stated that an international driving permit was "required" and I did not have one. Because I reserved through Booking.com, the Europcar agent stated that she could not cancel my reservation. Neither the booking agreement nor Europcar's own information on their website stipulated that an International Permit was "required". Unable to contact Booking.com to cancel nor resolve with the agent, this scam cost me $225. I walked to the next counter and rented a car from Sixt in 5 minutes time with no hassles.

We booked a rental car (MG 3 5-door) in Australia through the Europcar app. During the booking process we made sure we would have maximum available coverage for the vehicle as we have been in a car accident in the past where we got hit by a semi truck by no fault of ours and therefore always make sure we get the maximum insurance coverage available. Once bitten twice shy.

I paid for an SUV to be rented in Spain. I PREPAID for it, and mentioned that I would pick it up around 9am. I showed up late since I was on a tour just to find out that my car was given away (I actually didn't think this would be a problem since I PAID FOR THAT DAY). They said there is a 2 or 3 hour rule - in the contract (which I read and didn't find anything). I was given a compact car, with no refund. I was treated with a lot of disrespect as well. When I got home, I received a claim for a damage (and a fine for not claiming that damage). If I could attach a picture of this damage, nobody would ever rent from these guys again. The windshield on the very bottom has two tiny white dots the size of a speckle. They call it "cracked windshield". They are refusing to prove what was there before because IT IS ON ME TO PROVE it wasn't there before. These two dots can only be found if you specifically know where they are. What a mess!

As many of the complaints on here Europcar forces you to purchase THEIR insurance at a price higher than the actual rental fee for the actual car. They do not inform you of the rate or the requirement until you are at the counter and have no choice to continue your trip. They charge your card that you must submit to get a car and you have no path to dispute or be considered for fair reimbursement. They are CRIMINALS and should not be allowed to rent cars to anyone under their practices. They screwed numerous vacationers during The Open Championship and ruined vacations and overcharged at will. NEVER USE THIS COMPANY!

Do not - under any circumstances - rent a car with Europcar at Gatwick. They are thieves from the beginning to the end of the experience. Completely agree with the other reviews about the upselling, the demands for more fees on CDW and insurance. I came in with a signed, completed contract for a car. They still charged me an additional 200 pounds. Then when I returned the car three days early they still charged me for the entire duration. The manager then lied to me about sending a refund. ("It will show up on credit card" - never did). The extent of the deception and scummy service was so much that I suspect there is some corporate directive to do these things. Thus - NEVER - rent with Europcar at Gatwick. Even if desperate, go book a taxi, it will cost you less in the end. Good, safe travels for all.

Rated 1 out of 5 stars. Illegal, dangerous tires that could have killed me but I had to pay to repair… The worst of a long line of appalling experiences using Europcar for courtesy cars, via Motability. On this occasion, 2 weeks into the courtesy car period, a flat tire. Our responsibility to fix it according to the contract. Take the car to KwikFit - and it’s not only the one flat, with a rusty nail rammed into it for weeks, but three of the tires are completely, illegally bald. Kwikfit say Europcar are notorious for getting customers to pay for repairs.

Impossible to reach capable staff over the phone. It seems that the staff do home office work now. Staff are not trained or doesn't have the right tools. Lack of management clearly. Bad customer service.

We explicitly declined the premium protection insurance since we were using a credit card that is taking care of that. The agent threaten us with unreasonable repercussions and we still insisted. We received a contract and signed expecting our wishes to be honored. When we reviewed our credit card statement weeks later the charged amount was $ 600 over the price written on our voucher, which we understood as the actual contract amount to be paid. When examining the copy of the written contract we found a charge for the premium protection we explicitly declined. It looks the agent disregarded our wishes and charged us the amount without disclosure. After complaining to Europcar we were charged another $ 45 three weeks after returning the car without an explanation. Do not rent from this company, it's a criminal organization.

Europcar Italy is a total scam operation. 4 months after returning the car in the same condition I had rented it, they hit my credit card with an additional charge of $730, claiming the windshield was broken, even though their pre-existing damage report showed that the windshield had several stone chips before I rented the car and the vehicle was thoroughly inspected by their agent upon return.

We rented a car and they kept insisting we buy the insurance. We declined. Our car was in the dark back corner of the lot and they told us to inspect the car and note any damages. Meanwhile they have a very bright area with lots of lights but no way to drive there. On returning the car they found a tiny scratch and want to charge 600+ euros to fix it. There were several other scratches on the car the same size they never fixed. Probably won't fix this one and keep the money.

My wife had previously rented a car from Europcar in Thessaloniki a few months earlier. While there were more affordable options available from other companies (which I would have preferred), based on her positive experience, we chose Europcar again for our summer vacation in Greece – BIG mistake. About a week into our vacation, while driving on the freeway, the passenger side’s exterior plastic cover, went flying. There was no collision, no contact with any object – just a cheaply made “snap on” plastic part that decided it had enough and needed to get away from the car. Had it fallen off before? Was it only lightly affixed by the rental car people after a previous renter had damaged it? We will never know. Due to fast flowing traffic, we were unable to stop and retrieve the part, though, however we immediately notified the rental car people at KINSEN HELLAS in writing (email). There was no response.

We decided to shorten our trip in Portugal and return the vehicle one day earlier. Before returning the vehicle we called the customer service to make sure we will be entitled for a 1-day refund. Upon returning the vehicle we also asked the agent if we'll get a 1-day refund and he said YES. But after a week we received a message from Europcar saying that we will not receive a refund.