Europcar Reviews

Just got back from a week away in Pollença. We booked through Tui and it included a rental car. We returned the car to Palma Airport and our credit card has been charged for no apparent reason. We refueled took pictures, no damage to car. We have pictures so why do they think they can take money unlawfully. I will be contacting my credit card company, TUI and ATOL. DO NOT USE EUROPCAR AT PALMA AIRPORT THEY ARE ROBBERS.

Europcar discovered "damages" to the PS Alloy Wheel, it was a joke. There was nothing, I brought the car back the way I got it!!! They withheld 200 EUR from my CC and it was an obvious rip off!!! They tried to say that the car had to be repaired immediately, it was "too dangerous to drive" with the marks (more than 3 cm) in the Hubcap!!! I will never book them again!

Do not use this company. They do not honor the online quote and try to add unnecessary charges. They hide behind the language issues as if you got the quote wrong and go out of their way to rip you off. Both of my friends had a bad experience in Santiago and me in Puerto Plata and it was the same issue. According to them the daily rate had gone up and the rate didn’t include taxes and fees even though it said in writing it did. Avoid Europcar and alert friends traveling anywhere that this Company can’t be trusted.

Without too much detail, every step of this experience was derailed by rudeness tantamount to bullying. Looking forward, I would walk away from the airport carrying my luggage, rather than use this service ever again. I am English and feel ashamed that this company represents our country to incoming visitors.

BEWARE OF EUROPCAR SAMANA, DOMINICAN REPUBLIC!!! I regret not having read all the bad reviews EUROPCAR has all over the Internet before I decided to rent from them. I had reserved an full-size SUV four days prior to my arrival into the Samana Airport last April 2018. To make the story short, I ended up stranded on a Good Friday at the Samana Airport and 2.5 hours away from my final destination (Santo Domingo). No Europcar representative was waiting for me at the airport (they do not have an office at the airport), they were certainly not answering any of their phones.

To say that I am disappointed with Europcar is somewhat understating the matter and I was expecting Europcar to act in a professional manner instead of the embarrassing and amateur manner in their conduct towards me! What should have been a straightforward task of collecting the keys for my prebooked and pre-paid for hired car from Glasgow International Airport on May 5th 2018 turned into a hellish nightmare as I had to contend with an irritating and obnoxious male member of staff from Europcar that made television character Basil Fawlty from BBC TV series Fawlty Towers look like a kid in a kindergarten! Said member of staff from Europcar had and has zero customer relation skills and in my opinion is not fit for dealing with and helping decent members of the public such as myself!

Europcar does not accept any other insurance than their own. They will also not allow you to decline coverage. I booked through Expedia and had selected their full coverage, however, Europcar insisted that I needed to use their coverage and that it was a requirement to rent the car. In the United States, this would be considered a bait and switch and is illegal. TL;DR. DO NOT RENT FROM EUROPCAR.

I booked a car hire at London Gatwick airport for 10 days for about 130 UKP. I used a web company to do this. I had a document saying Paid in Full; I also have car hire insurance, and annual policy, to cover own-damage (i.e. not third party). When I reached the counter, Europcar would not release a vehicle to me unless I paid 300 UKP extra for CDW. I left without a car, after several hours discussion. If I have a contract that says Paid In Full for a car hire, it should give me a car hire. If they offer optional insurance on top, that is OK. But making it compulsory at a rip-off price is not OK. Never again, Europcar (probably the rental car company I have used most). I found an alternative hire at EasyRent.com, much cheaper, and that was last minute.

I booked a car to be picked up at the Esbjerg airport at a specific venue and there was simply nobody at the booth. I called the numbers available in the booth and no answer until I was transferred to an agency in Copenhagen. There the agency told me to go somewhere else to get the car. I got a taxi to the referred place and arriving there, with no apologies, I was told "my issue" (!!!) is that I booked through a broker (Rental Cars) so they did not have my information. What kind of service is that?

Arrived at DURBAN, SOUTH AFRICA, King Shaka airport. Went to the counter with my reservation number, then showed attendant my reservation from my phone because they could not find it on their system. They created a new reservation, with a higher daily rate of $15 per day, with $2000 deposit. My reservation rate was $11 a day. Took it because I needed the car. Upon returning the car, inspection was done, gas was checked, full tank, no issues was found. I then had to fill out incident report stating no damages to the car. Went to the counter for final bill and attendant said, they will email it to me.

Disappointed with Europcar Watford branch as no one picked up phone during opening hours despite 8 calls on Sat 12 May. We requested fuel up front package at booking but unclear if it was provided. Waiting for this to be resolved so that we are not overcharged. Also had to wait 1 hr 45 mins past booking time for car to be ready.

Paid for full cover and rental through rental cars $214.00, when I picked the car up from Dublin airport from Europcar I got charged the extra $599.00 with no warning that they also charge insurance, think I can get it back???? I will never use them again. This seems to be a common complaint so it would seem it is an ongoing money making scheme. My son rented a car from Budget the same week with a drop of in Belfast for a longer period and paid $238.00 all inclusive.

Do not ever use this company to rent a car. My flight from NY to London was cheaper than renting their basic car for two day. They also charged my card serval times, costing me over thousand dollars, which takes 5-10 business days to see the refund in your account. They will charge you a 250 GBP deposit which Masha, the customer service rep will tell you it’s just a hold and promises you that it is not actually charged to your account. Then all of a sudden you get an alert that your car for two days was almost 1,000 USD (including that deposit). Of course this doesn’t even count the other charges they put on my card. Also, the GPS didn’t work so I am still waiting for that refund to come through. Do yourself a favor and use any other rental service and never use this company. Worst service, experience overall!

The worse experience I have ever had in over thirty years of renting cars in Europe. Upon return of the car in Paris they literally made up scratches on the front bumper and billed my card almost $800. I am not the only one, this is a regular practice on the part of Europcar. This people are the worse! Plus: the car smelled bad, and the rate I secure at reservation was not honored. Conclusion: I ended up paying Six times more than expected.

Do not rent cars from Europcar! When returning my car to the rental car booth at Dublin airport, the service person “found” a couple marks on the front bumper which were almost not to be seen. Although I was very vehement that we had no incident whatsoever that could have caused the marks, it was very clear that the Europcar man wanted to get the extra bucks on this rental. In fact, they just sent me a note they will charge me 365 euros for the “damage”. This is incredible! Never going to use the Europcar again and I will send this via all Media options to all future customers. DO NOT RENT FROM EUROPCAR!!!

I recently rented a car from Europcar at Heathrow airport. I had already made a booking online and paid. When I arrived at Europcar the agent advised that basic insurance was not sufficient to drive the car out of the lot. He ended up giving me full insurance cover which doubled the rental cost. I was not aware of the breakdown of the charges. When I received the invoice about a week later and complained about the charges I was told that as I had signed there was nothing they could do. Will not use this company again.

I have been hiring cars for 6 months since moving to Ireland. Made a BIG mistake for one week hiring from Europcar in Cork. I've been charged £400 for damage to the front bumper and the near side wing mirror. I cannot disprove this, my own fault... but I suspect it was a setup. They are on commission to find faults. Don't hire from them. If you do, and it's too late... take pictures and videos, they'll find something.

Poor, poor service. Left my wife stranded and then wouldn’t refund payment for original booking. Stay well away, there are others hire companies who are far better. Lots of negative reviews on Trustpilot etc, I should have done my homework and checked them out before I booked.

Europcar has the habit of not putting pre-existing damage on the rental contract and leaving it up to the customer to discover existing scratches and dents. After the rental, the customer is charged for any pre-existing damage that was missed during the pre-rental inspection. This is nothing more than a trick to supplement rental revenues.

I rented a car in Cambridge England. It's very easy as a person unfamiliar with the area to get a citation. I got one for parking. I paid it. Europcar wants $30 for giving the authorities my name and address. They are going to sue me over it!

I hired a car through Europcar in December, for a three day visit to the UK. Having hired Europcar before, in Spain, I trusted that they would be one of the best in the UK also. On the evening of my return, a front tire went flat. I reinflated it, but it soon deflated. It was raining, & I was on a dark street, so I called Europcar. They told me that there may be a charge for calling out the RAC, but I felt that I had no choice. When the RAC man arrived, he pointed out, a faulty valve, & said that he would put it in his report, so that I wouldn't get charged.

Worst experience ever dealing with a rental company. I feel like I have been scammed and taken advantage of. My suggestion is if you are looking to rent go with Avis, Budget or some other company. Here is my story dealing with this company. I arrived in Shannon on 03/30 and my total fee to rent from 3/30 to 04/06 was for 486.13 Euro ($597.87 US). I declined the insurance which was around 450 Euro ($553 US) as I have insurance coverage on my MasterCard. I have done this many times before. Dropping the car off, the attendant found damage, which I stated was not mine. To my fault I should have inspected the car closer, but the location would have required me to bend over to see it. So I was charged an additional 2000 Euro ($2459 US) pending the damage. Total charged to me was 2417.16 Euro ($2672 US).

Everything about this company is a scam. Charged upgrades that I wasn't told about. Charged for damage that didn't exist. Charged for extra days that I didn't have the car. Charged double and waited a week for a refund. PLEASE PAY ATTENTION AND DO NOT RENT FROM THIS COMPANY. I wish I hadn't heeded the warnings of others. Learn from my mistake.

Rented from Europcar in Oaxaca City and Huatulco airport both for 1 week period. Reserved and pre-paid in full through a third party booking agent (www.cartrawler.com). The contract suggested that I have my Credit Card insurance company email confirmation of my CDW coverage. My credit card insurance company provided this... No problem. Also as requested, I emailed the Mexican gov't agency in Mexico City that was to confirm that my Canadian credit card CDW was okay in Mexico. Two months later, they answered my email, that they would not respond to these requests.

I will never rent through Europcar again. They do not tell you what you will be paying when you pick the car up. I booked online and read all of the small print. I was still charged $400 when picking up the car. Very frustrating.

Rented a car in France - they have been sending us fake bills for dates we weren't even in France and have now sent them to a collections agency - every week we get threatening letters in the mail, have tried over and over to contact them but are always told to forward documentation to an email address which then bounces - return to sender. Have tried three different email addresses and four different phone numbers which now come back as wrong numbers. There is no one to speak with and they continue to harass us with collections over a false bill. Fraudulent possibly a fake company.

I've hired from many other companies and never experienced this type of sneaky and dishonest service. Wish I'd read this site first. Picked up the car in Adelaide, Australia and was rushed through a process "just initial. It's all standard stuff... We'll get you on the road in two minutes..." with just a small screen iPad sized machine to sign on. Not possible to read what was being signed. After a long flight and with a long queue of people waiting behind me, I fell for it. Europcar subsequently deducted loads of ridiculous charges from my bank account, things that are their business costs like registration of the vehicles and cost of having an office at an airport??? The total price paid was more than triple the online quote which I accepted. Shocking business behaviours and I'll never use them again.

I should have read reviews prior to using this company. The initial upselling was almost to the point of harassment, so first impression was poor, out in the car lot a person with a Europcar pass on said he didn't work there when I asked him a question. Returning the car was actually ok if a bit confusing. 3 months later I get posted from the UK a letter (I live in Australia) saying I had 14 days to pay a CP fine for being in a service station too long. This was 15 days after the date of the letter AS I LIVE IN AUSTRALIA. Will never ever use these again.

A nightmare from start to... it's not over yet. Avoid like the plague. Scam artists, thieves, liars: not a reputable company. Paid through a broker to get what I thought was a good deal (just over 210GBP). Picked up car after no sleep on an overnight flight and was told I'd have to pay 600GBP for insurance as I'd happened to make the booking in the US (even though I'm a UK citizen, on a UK driving license, using a UK credit card). Already I feel like I'm being mugged, and this pretty much ruins Christmas as I then have no money for presents. But I have no choice but to pay, literally; otherwise I've lost my money, and my phone doesn't work to be able to call people (specifically my elderly mother who is waiting for me at the train station); also my whole Christmas planning is predicated on being able to rent a car.

We received a Intrum Justitia letter late in 2017, stating that we owe a debt to EUROPCAR. It turns out they were trying to charge us for a broken tail light that had been broken when we collected the car (back in August 2016!!!). We had taken pictures at the time but as we received our deposit back after we returned the car we did not keep the photos of the broken tail light. We heard nothing from EUROPCAR until we received a debt collection notice. It took about 3 months to even get an invoice off EUROPCAR. They are absolute scam artists. Avoid them at all costs!

Rented a car for five weeks in Scotland. Waited forever at Glasgow airport Europcar station to complete the rental for an on-line booking. Could not begin to understand heavy accent of disheveled agent. Hit a hidden pothole that blew out a tire. Changed to temporary spare and contacted Europcar customer service which took hours in the phone at International rates. Was told where to take the car to change the tire. Took it to the assigned shop. They changed to tire. Inquired about other wheel on same side and was told it was fine. That tire lost air at a regular rate. Another hour plus on phone with Europcar customer service. They said take it to any garage. Took it to a nearby garage which showed me that the rim was bent and tire could not hold air.

September 10 2017, Europcar rented us a vehicle in Dublin Ireland with an important tire safety system in inoperative condition. Given Europcar’s expertise in the car rental business Europcar should have seen that safety system fault indicator and not rented us that vehicle. That inoperative safety system ultimately endangered our lives when we had two flat tires and the system failed to alert us of the low tire pressures while we were driving. The inoperative safety system rented to us by Europcar resulted in a loss of control of the vehicle from which I barely managed to avert an accident by immediately pulling into the roadside entrance of a business that was closed for the day. Had the tire pressure monitoring system been operative, it would have given me much more time to exit the highway into a safer location such as a service station where the vehicle could have been serviced much more readily.

Unserviced Car, Poor Service and Rude Staff. Never use Europcar in Ghana. They rented my partner and I a car they knew the insurance was due to expire 2 days into our 10 days use of one of their vehicle. Not until we were stopped by the Ghana Police who wanted to make capital out this unfortunate situation on a Sunday when EuropCar office was closed. I was threatened to be taken to court and for me to sue Europcar for my costs.

I booked an intermediate size car and despite the normal badgering to upgrade to a "Merc" I refused and said I was happy with my choice but they gave me a compact and tried to charge me the same. By luck when I changed the destination of return the price did decrease but they couldn't explain why that happened. The car lot was FULL of vehicles including Intermediates so I have no idea why they tried to con me apart from making money! Complaint made to Europcar was responded to by a heap of lies that I had agreed to it! So Europcar - why am I complaining? You have lost my personal and company business.

My rental included full fuel tank, and I asked just the regular insurance offered by Rentalcars. They made me sign a contract and I did not realize that they included snow chains and road assistance without my permission. When I arrived the car was dirty, with low fuel tank. I asked for another car, but the staff told me just to bring it back with the same level of fuel. After my rental, they charge me extra fuel, fuel tax, road assistance and snow chains. I am from Brazil, I do not even know how to use snow chains. Even less I would ask one. And the snow chains were not in the car. They just abuse of the foreigners customers and try to trick them. I would never ever make car rentals with this company again.

The company change the car type to smaller car and charge additional money for no reason... They are using the conditions if you are travelling and no time for wasting your program and chasing your requirements.

Nobody knows what happened with the cash money!!! Europcar Rhodes took extra 207 € without any invoice or records!!! In October '17 we rented a car from airport office and we paid rental car amount+ babysit+ night fee by CASH and the deposit taken from credit card. After we delivered the car, they said "we did not get any cash" and did not release deposit.

My wife and I planned a trip through 2 countries; Italy and Switzerland. Before leaving for the trip we were told to be cautious for rental car companies, and also speeding infractions. Taking this warning I was very cautious when driving on our journey and always obeyed the speed limit. After returning the vehicle and travelling back home. Nearly a month later my credit card was charged roughly $60.00. I was NOT notified in any way what the charge was for beforehand. Europcar just charged my card. Keep in my mind I thought to myself "it's only $60.00. Oh well, I will pay it". I also filled the gas tank in full before returning the vehicle to this day not sure what the charge was for.

Terrible service and scam employees!! I have booked a car for 8 hours only as needed to go from Stansted to Heathrow with big suitcase. I have back problem so trains were not the best option. I came to pick up and the clerk at the reception tells me I get free upgrade as a car of my choice is not available. So I've signed the papers only to find out that I am charged GBP 30 at the other end whilst returning car at Heathrow for upgrade! They deducted costs including additional charge and asked to write email to customer service which I did. All I got back - we refuse your application and cannot refund?! Total scam, absolutely unhelpful. Be aware any complimentary upgrades will cost you three times your hire cost. Will never use again.

Bait and switch company effectively lies about their rates. When I return the car they said it's fine no damage then got a bill for damage to the car even though I had paid for the additional insurance to protect me. They screwed me anyway. The rates they charge or false since they don't include the insurance that they require and will not let you use any other insurance then there's very disreputable.

Went to Italy the middle part of July 2017. Rented from this company. I took pictures of the car before I even stepped foot inside to drive. There were a couple scratches and dings that I made the gentleman that helped us aware of before. Returning the car at the airport in Roma before flying home at 3:30 A.M. Again taking pictures of the car. Show nothing had happened while I had used it. Everything appeared to be great, until about 15 December of the same year. I had used my bank debit card to red vehicle.

I wish I would have read the reviews on this company before I rented from them. The rental went fine, but a month after the rental my credit card was billed for an additional charge. When I inquired online they did not have an invoice and when I tried to contact them through the website and via email I never received an answer. The only customer service numbers they have are long distance and any US phone number I found they tell me is for sales only. I will never use this company again.

Europcar cannot be trusted. We rented a car from Heathrow in June. We were charged 600 pounds for an upgrade we did not want. Simply saying you are getting a ‘different’ car without mentioning cost is tantamount to fraud. We were pressured into buying expensive insurance which proved useless and/or dishonest when we had an accident. At the time we were told we were covered but over 5 months later were sent an extortionate and threatening bill without any clear justification for their decision. Europcar claimed there had been previous correspondence. This is simply a lie.

Europcar charged us $800 for FAKE damages. We returned the car in perfect condition, only to find charges on our credit card for a bumper scuff. This company is beyond dishonest and unethical. I will NEVER use their business again.

I was very unhappy with this rental. The initial contact made me take insurance when I knew I did not need it. When I returned and presented paperwork and tried to have issue corrected, the contact did not have a business card, would not give me their last name and essentially told me, "Too bad - if you had come a few hours earlier we could have done this for you." I had rented the car for 7 days + a few hours. When I sent extensive documentation to customer service, their response was that 'they were not there so they could not confirm my issues.' UNACCEPTABLE.

Do not rent a car with this company! Europcar likes "hidden fees," and their complete disregard for customer service, dissatisfaction, and retention is astonishing! We collected our rental car at London Gatwick airport and were later charged 30.62 pounds sterling for "Premium Station Surcharge," “Licenses and Fees," and VAT. While traveling in England, we neglected to pay a small Department of Transport toll equivalent to $3.51. A "team" of Europcar "Customer Service" representatives sent me the notice to pay the toll and charged a 40 pounds sterling "Administration Fee" for doing so.

I rented a car in Palma Mallorca in October of this year. When I went to the car I noticed it was very dirty and had numerous scratches. I documented these scratches and had one of their employees come back to the car with me so he too could document these scratches. There were no new scratches on the car when it was returned.

Do not rent car using Europcar. I rent car from Europcar Dundee UK on June 2017 and returned the car without damaging the car. Two weeks later, I was emailed by Europcar that there were additional damage on the car, and I liable for it. They argue that although I did not damage the car, I still liable to the additional damage that possibly happen in their parking lot at the weekend when I am using drop off service to return the car. The funny thing is they could not prove this additional damage. Fyi, Europcar is under investigation for this huge scam case. Definitely, I will fight in this dispute.

We rented a car with defective tire. The tire was total flat a short time after driving. We had to buy a new one. Calling the company, we were transferred 3 times and then you hung up before anyone answered the phone. We had over 20 USD phone charges for nothing and no help. We were told when returning the car you would pay for our time and money loss. While changing the defect tire. A car drove up and stole my wife's hand luggage containing all her shoes and jewelry, total value over USD 5,000.00. All information was added to your computer system when we returned the car. We were told that you would contact us. You never did!

Car rent KLIA2 Kuala Lumpur: The car was in a bad state. Lots of damage. The navigation was useless, outdated and in the armrest of the back seat we found medicines. We got no refund for the navigation and no response on the complaint.

When my husband and I rent cars in Europe, it is almost always with Europcar, which has some good qualities. They charge reasonable rates (in stark contrast to Hertz and Avis, for example), and have far more pick-up and drop-off points. The cars we have rented have always been in good condition. In addition, it is affordable to pick up in one location and drop it off in another, so long as it is in the same country. These are big advantages, for which I would give them 4 stars.

I looked for a vehicle with this Europcar site, they give you a price per day renting one of their vehicle. My vacation was in Costa Rica, I am American-Costa Rican, Accordingly with Europcar you can cancel the reservation 2 days before and the money will be return to you if you cancel it. 2 weeks prior 09/20/17 I requested my family to contact them at their office in Mango Park, and ask about the insurance to see if all square into my budget. The person that responded said that all the prices were final and that initial price already had the insurance.

We rented a car from Europcar online from rentalcars.com. I paid up front for car rental $441.38 to rentalcars.com using my card and received confirmation for pick up at EUROPCAR in Nice, France on August 26th. When car was picked up on August 26 we were charged another 600 Euros for deposit. Car broke down September 2nd, so repeated calls totalling 28 between my husband and myself were made to EUROPCAR emergency office but no answer. POLICE CAME AND CALLED TOW TRUCK AND CAR WAS TOWED. Tow truck driver also called EUROPCAR and was on hold for 1 hour with no answer either. So we proceeded to call taxi and go to Cannes and rent a room. Total cost for taxi and room was around $200.00. Next morning we got to Nice and EUROPCAR gave us another car.

I hired a car in October 2017. At the end of the rental, I filled up the petrol tank at the closest petrol station (3 miles away), returned the car at 6 am, and posted the car keys. The branch wasn't open yet, so there was no one there to check the car. I later received a "Fuel Charge" bill for £27.84, as though I hadn't returned the car full of petrol. This is PURE THEFT. I have emailed them, and their CEO, to complain but they do not reply. I included a copy of my petrol receipt, but of course, all I can show is that I put £26 of petrol in the car, 5 minutes before returning it... it doesn't prove that the tank was full. Never again... I do not trust this Europcar (Bristol Airport) branch, and neither should you. Has anyone else been ripped off by this branch?

I rented a car from Europcar during a recent trip to Reykjavik, Iceland. I rented it at the airport from a very unfriendly agent. Overall, the rental was fine. Unfortunately, after the rental, I misplaced my rental agreement and need it to submit for reimbursement. It has now been a month. I send emails weekly and only receive responses telling me they cannot help and I cannot respond to the address of origination. There is no phone number anywhere online where you can talk to a representative. I have submitted this request through their website section that says "receive a copy of your invoice" and they respond saying they cannot help me.

Should have known something was not right when he folded the contract with only the signature area exposed. Got home after the trip and was charged for an upgrade! Also charged for towing insurance which was never discussed. Do not use this company. Switch and bait con artists.

Rented a Audi A6 The Gatwick with a Heathrow Drop off. The staff at the LHR location are arrogant and rude. I will tell as many of my business associates that travel to London about my experience and NOT EVER to use EUROPCAR. I had an overlap clearly printed on my rental agreement with a 2 hour window. The guy came out to check the car. I said good afternoon. He totally ignored me. Then told me that the I would be charged for 3 days not two. I have never been spoken to like this before anywhere in the world where I travel. I asked him to check the computer in his office and look at my agreement. He then after checking reduced the charge to 2 days. 423.00 GBP.

Prepaid my rental through Rentalcars.com. Picked up the car at Europcar and everything went smoothly despite them being quite pushy about buying their insurance even though I had insurance through RentalCars.com! I now see that I've been charged an extra £51 on my return of the car. We paid for everything up front and returned the car in good condition. I called their office and explained the reason for my call and then got 'disconnected'. Have called repeatedly then for the next 30 minutes and they aren't answering!!! Appalling customer service! Avoid this company.

Stansted Airport Europcar car park. Booked the car by internet, paid on the order. On arrival was offered an inferior car and was charged again for the second time. Deliberate fraudsters and crooks!!! Never again!

For a recent five week holiday in the UK we pre-booked a rental car from Europcar through Rentalcars.com. On arrival at Heathrow we were offered an upgrade vehicle for GBP96 extra which we were told would be offset by savings on diesel fuel. An agreement for the cost of the upgrade vehicle was signed and the pre-booking voucher was taken from us. On return to Australia we found the full cost of the upgrade vehicle as well as the pre-booked vehicle had been deducted from our credit card. Europcar refuse to refund any deductions claiming that we had signed a legally binding document. (In addition, Europcar charged for 36 days, not 32, but following our complaint the difference has since been credited by Rentalcars.com.)

Prepaid my rental through Rentalcars.com. Picked up car and everything went smoothly until the car was returned. It turns out that hidden in the fine print were 30% worth of hidden fees and charges. These fees were never pointed out to me and were buried in the forms at car pick up. On top of that they even charged me more than I had unknowingly signed for. When I questioned that they lied and passed it off as extra taxes. All customer service could say is, "Read what you are signing." Avoid this company.

Arrived at Europcar in Cancun, Mexico 9/1/17 to check out a rental car that was ALREADY PAID for through an Expedia package that included hotel & roundtrip airfares. After about 20 minutes, their rep (Victor **) confirms I needed to buy additional car insurance for $270.34 (US). I told him I had already purchased addl car insurance when I originally booked the entire trip. He said that was just to "HOLD" the car? So I asked if this "addl $270.34 car insurance" was MANDATORY and he said "NO" but that I would not be able to rent the car then. So I told him they were "FORCING" car insurance on me or I couldn't rent the car. He once again said "NO" they're not forcing it on me but I couldn't rent the car.

I purchased a one-week car rental from Europcar and paid a very reasonable $120 in advance via rentalcars.com. When we arrived at the counter at Glasgow airport, the customer service agent tried to upsell Sat-Nav (12 GBP per day) and additional insurance (15 GBP per day), both of which I declined - note that Visa covers any excess if used to pay for the rental, so no need to purchase additional insurance. Me declining resulted in new paperwork having to be signed, compounded by a continued passive-aggressive, almost threatening diatribe from the agent about the risk I was taking by not accepting the insurance (at a ridiculous 15GBP per day). Further, I was informed my card would be charged with 1000GBP security deposit (not 250GBP as I thought) because I didn't take their insurance. All this paperwork and negotiation took ages, almost an hour. What a waste of time!

I booked a Europcar rental car online from Melbourne to be collected on arrival at Heathrow airport in London. When I went to the Europcar office at Heathrow. I was told that the Vauxhall car that I had booked had been given to someone else by mistake. I was also told that I would be given an upgrade to a more expensive car (a BMW) at no extra cost. I was asked to sign a rental form in about 6 places. Being in a hurry I didn't read the words carefully. When I got my bill I found the I had been billed an extra 60 pounds per day as an upgrade fee plus a number of other charges which I had not been aware of. I had unwittingly agreed to this on the form. Europcar has quite nice little racket going. Don't go near them.

Do not rent from these people, they are all scammers. My family rented an automatic car from the website and when we wanted to pick up they gave us a manual so we cancelled and was told that we were not charged. However, we are charged for 1000$ and they refuse to give refund and keep telling us that we need to contact other places. Now we are stuck emailing and phoning and after 2 months still no refund. Just stay away from them and all the trouble that they bring.

Reserved a car online for one day on August 29, 2017. When the process was complete, the notice showed the pickup time to be 10:00 a.m. - randomly assigned apparently as they did not ask when we needed it. I immediately canceled - within 60 seconds. They charged my card 235.00 Euros which came to $286.00. I wasn't too worried - I expected they'd credit it back right away. I called the bank last week as it was still on my account and they said Europcar had to fix it. I called them but customer service was closed and I was told to call them Monday (Sept 11th). I called them and they would not help by phone. Said I had to email them. I emailed them and got an auto-response saying they hoped to get back to me in about 7 days but it might be longer.

We rented a car in Italy for two weeks. The rate was great, drop off and pickup awesome, no problems whatsoever while we were in Italy. Three months after our trip we received a notice from Europcar indicating that the vehicle we had rented had a traffic violation while in our possession. They informed us that our personal information had been sent to the authorities so they could deal with us directly. They also informed us that 45 euros would be charged to our credit card "according to provisions of article 11 from Europcar rental agreement". We have not heard from the authorities but the 45 euros was charged to our credit card. Exactly one month later, to the day, we received another identical notice about a traffic violation on a different day. This time I am going to call my credit card company and ask them to stop any future payment to Europcar. Has anyone else received any notices like this?

We rented a car for 7 days during a trip to Scotland. Upon returning the car, the lady claimed that it was dirty which it wasn't. We are four adults and there is no way that the car was that dirty. When we disputed the claim, the lady said we were welcome to go and get the car cleaned. We asked why we were not told that when we were renting the car in which case we would have gotten it cleaned rather than pay the extra charges. She was incredibly rude and uncooperative. She told us there would be extra charges to the effect of 25 pounds. We received our credit card statement and they had charged over $130.00 under a different reservation/reference number. Europcar is running a scam and we will be filing charges against them. Rent from them at your own risk.

I was recently at the Edinburgh Airport waiting till a friend of mine picked up his rental car from Europcar. As usual I spent my time observing. This time it was very interesting to see how aggressive the Europcar front line staff were in forcing the customer to pay for a further full insurance. I heard this come from varied sources. Booked online through travel agent, had already paid an insurance but supposed to be invalid. Booked online already, paid insurance and again supposed to be invalid. Our turn - my friend had booked online with Expedia and paid the insurance cover. I was alert after listening in. When he was told his insurance was not valid.

I recently hired a car of Europcar for a weeks hire. When receiving the car no one checked over the car or anything. I just drove away. The car price was meant to be £114 for 7 days. I had it for 7 days then on the final day I rang up and rehired and paid again. I done so for another 3 weeks working out to 5 weeks on weekly hires rehiring each week.

Hi, I was cheated by Mr ** at Heathrow while taking car as he gave me false information that I don't have full coverage. So he insisted me to buy full protection as he said that he has experience of 22 years and if I will not buy this insurance then I will be charged 1200 pounds even if a little scratch comes on car. Then I told him that I have purchased full protection from rentalcar.com but he said no I don't have. I felt I'm being cheated but still I trusted him and took the same but next day I enquired about same and came to know that I have full protection and not needed this. So next day I call Heathrow office and told the facts. Spoke to 1st girl and then some guy then again that girl for about 15 minutes. They got convinced and told me I will get my refund back or will not charge me for the same and also that manager will call back to take action against Mr **.

I booked a car through Europcar, Doncaster. When I turned up to get the car I was informed by Tracy that the printouts were not what they required. I asked Tracy if she'd go into her computer to retrieve the proper documents. Tracy refused. She then decided I would not be getting the car as I had pointed at her, I did, in fact, point at her computer. I've reported the incident to Europcar and an investigation is underway. I don't hold out much hope as Europcar reviews are appalling. E.g. Trustpilot have them as 5% POOR and 65% BAD. Don't touch Europcar. You have been warned!

This is the worst company I have ever hired a car from. I hired the car in the UK from Expedia for Ibiza. Very poor check in but when we returned the car in Ibiza, they charged us 80Euros because it had sand in it. We had the car for 2 weeks with 2 small children. They said we needed to clean to car. They never mentioned this when we picked it up and I have never had to clean a car when I hired it. The UK customer service when I complained was the rudest I have ever spoken to. DO NOT HIRE A CAR FROM THIS COMPANY, THEY ARE COWBOYS.

I rented a car at the Madrid airport (terminal 1) on August 3rd. I checked in on the arrival floor and went down to get my rental car. I gave my paperwork to the employee down there and she gave me the key to the car and told me where it was. The CAR WAS A DISASTER. The left rear bumper was smashed in and we couldn't open the back-trunk door. The front license plate was broken and scraped against the pavement when I started driving it. Then I drove it about 20 feet and the car made a clunking noise that brought the car to an immediate stop. Tried it again and the same thing happened. We couldn't drive it. (Not a car mechanic, but it felt like a transmission issue). We went to the Europcar workers there and they insisted that I was wrong and that the car was checked over and over and it was perfect. They refused to look at it until I raised my voice and insisted that the car was not safe to drive.

I recently rented a car with Europcar Ireland and I am very displeased with my experience. I have been accused of damage I didn't cause but I accept this as I did not think to double check the damage highlighted to me. Having regretfully accepted the damage I have been grossly overcharged to repair the damage and I have been charged for the repair of other damage that was not highlighted to me. I feel completely betrayed by this company and it is my stern warning to all potential customers to not choose Europcar.

I rented a car from Europcar in Lisbon for 10 days. When we arrived to pick it up it was not ready and we had to wait 6 hours before it was! We lost an entire day of our vacation and did not receive any compensation. Then when I returned home, I received an additional charge on my credit card for $372 Euros with no explanation or information about what they were charging me for. And now, I have just received another bill for $97 Euros with no explanation or information. So, in the end this car ended up costing several hundred dollars more than the competition. I have tried to get answers from Europcar but every time I call they are unable to help. Do not rent from this company!

Hired a car in the UK which had some warning lights. Took ages and multiple calls to different numbers to actually speak with someone about it. We were told to wait where we were visiting for a breakdown service to arrive to check out the car. No one showed up even though we waited until 30 minutes after the allotted time. After that I spent hours on the phone trying to speak with someone who could help me. We finally got a breakdown service to come out to check the car, but I could not reach the branch office in Oxford I was told to deal with for a replacement via phone.

Booked the car for collection in Funchal airport through Easyjet only to find out I could've booked it direct with Europcar direct for £25 cheaper! NOT GOOD. On arrival at Funchal airport the first car I was given a SEAT Ibiza, looked like it had been a 'demolition' derby, and was filthy inside (video evidence available) which in turn delayed my holiday by over an hour. NOT GOOD. Second car a Fiat Punto 59-SQ-16; I was told would have 400 miles on the clock and brand new. When I received it, it had 8400 miles on the clock and far from brand new. Not only was it not fit for purpose it wouldn't go up most of the hills, it was a 'DEATH TRAP'. The BRAKES FAILED coming down a hill (DISGRACEFUL). NOT GOOD.

Picked up a car at Europcar in San Sebastian for a drive to Barcelona. The car was in an underground garage in San Sebastian, it was dark and not easy to see. The report stated one big bump on the right passenger door, nothing else. We looked around the car the best we could but did not find anything else that caught the eye. When returning the car in Barcelona they remarked on a scratch on the driver's door. I had not seen it myself if they had not shown me. Probably a parking damage, it did not happen during my watch and probably the S Sebastian office had seen this but not found it important. Mind you the car had run almost 4000 km when I picked it up.

I returned an Opal with a full tank of gas and even fueled up in the Shell Gas Station right next to the rental car garage at the Dusseldorf Airport and they billed me for 28 Euros. I complained and showed proof that I have refueled the tank with a full tank of gas sending them photos of the dashboard of the fuel tank and showed them the receipt. But they still kept sending me letters saying I owe them the 28 Euros. I went with them in the first place because they were the lowest price. Big mistake. The cheap becomes the expensive. Do not get tempted. Stick with Avis, Enterprise, and Hertz.

Prepaid thru Orbitz, arrived at the Europcar desk in Frankfurt and immediately the agent tried to upsell me on insurance. I remember him saying 'what about winter snow tires'... It was almost June. Knew there would be problems. Got back home and there's another charge on my credit card, bill came in the mail showing another rental. Amazing they can claim I rented two vehicles while in Germany. Capital One sided with them, "Screw the little guy" must be their new motto. Should have stuck with Hertz, never had an issue with that company. Don't ever rent from Europcar if you can help it.

I have rented with Europcar before. Last year I rented at Heathrow Airport after flying in from the US. The only car available was a huge SUV. I told the man in the rental parking lot that I was alone and that I would be driving on small country roads and lanes in Devon and Cornwall. He was from Eastern Europe and didn't speak English! I had no choice but to take the car as it was late afternoon and I needed to get to my destination by nightfall. I tried to exchange it for a smaller car at two different Europcar locations en route, but without success.

I travel regularly to the ITER Fusion research establishment in Cadarache S. France where I am an external examiner. I am based there for the whole period and the total mileage covered is never more than around 200 miles which includes the pick up and return journey to the car rental company at Marseille airport. I hired a car for 4 days from Europcar at Marseille airport (11th July - 15th July) and returned the car - brimmed the tank at the airport fuel station. I kept the fuel receipt which matches up perfectly for around 200 miles use. Horrified now to receive an invoice, claiming that I have driven 1630 miles and demanding an extra charge of 273 Euros.

I had pre-booked a car to be picked up at Manchester Airport office. When I spoke with the agent, she insisted I had to pay for a further charge, for insurance of the vehicle. When I showed her my guaranteed price that had no mention of extra insurance required, she said I had to buy it, incurring almost a 50% increase to my budgeted cost. She then tried to upgrade the car, bamboozling me with figures before I said that all I wanted was the original car. I had no alternative but to pay the extra insurance charge as I needed the car for the holiday. I decided to deal with it later. I had noticed during my 40 minute wait to be served, that all the customers at the desks were arguing with the agents, I realise that they perhaps were being presented with extra charges too!

Rented a car from Europcar in Marburg, Germany for a week between July 3-1, 2017. The car was booked with Check24/TUI for Euro 199.64. My card was charged again by Europcar for Euro 128.77. I must say that I have hired cars from them before and everything has gone well till now. Europcar should return the money.

Absolutely the worst car rental company that there could be. Totally ruined our short trip to Europe. A 0 star review, if such was possible. Where to even begin?? We rented a Mercedes A-Class car on Monday July 10th from the Heathrow airport Europcar location, hoping to spend a few days in Europe visiting some friends. It came with no spare tire and no navigation system! Also, there was absolutely no indication that there is an extra fee (60 pounds) just to take the car to Europe, nor did the attendant who booked our car mention anything regarding this. On our journey to Amsterdam, we unfortunately managed to get a flat tire. After calling the emergency accident contact number indicated on the front window, we were directed to services in the UK who told us to contact the Europcar service in the Netherlands.

Similar to other stories. I hired a car from Europcar, they can't get you through quick enough, picked up car in a dark car park and was in a rush. Car was fairly old and had some scratches on the boot... You know where this is going. When I returned it they claimed I had done it, which I absolutely hadn't, but said "see the next guy..." They then just send it on to head office and when you complain they just say followed procedure and you accepted car. This is just an additional way of making them money - I will NEVER use them again - but if you do, make sure you record EVERY SINGLE scratch or anything they can charge you for. Because they will.

Hired a car from Murcia airport. Check documents the following day due to collecting the car at 11 pm. Only mistake was the damaged wheel was on the front of the car and not the rear. But as there was a total of 3 very good wheel and 1 damaged I thought they would acknowledge their mistake. NO. They said, "Yes you do have 3 Very good wheels and 1 damaged but as it is not where the paperwork said it will chargeable and you owe us 450 Euros but it's ok you can claim it on your insurance." I have to ask Why do they want me to claim on the insurance if it was already damaged and probably already been claimed for. Will be an interesting response Dave.

Beware when renting a car from EuropCar. These guys charge your credit card whatever they feel like, they don't refund your fuel charge and they will blame you for all previous scratches on the vehicle. Oh and good luck getting through to customer service.

Just returned a car hired from Europcar in Greece. On return they charged me 25 euro as the car was "excessively dirty" - in reality a dusting of sand following 14 days touring beaches which would take 2 minutes to Hoover. There was a much rehearsed review by the manager. So never again!

Europcar Albion is a scam!! Beware, and the worst car hiring experience that I've encountered. I hired a HINO 300 4.2M AUTO (INC. HYDRAULIC LIFT) Truck for a few 4 hours on a Tuesday. The initial cost was $84.55 because I booked it online. Then when it came to picking up the truck, I had to pay another $44 for the extra cover to drop the excise to $900 because I was made aware that if I hadn't that I would be liable for $5000 if there was even a minor scratch on the vehicle. They then took a bond of $400 and also the initial cost which was $526.40, which on the booking confirmation email, it stated that only 185.76 bonds are required. When returned the vehicle with only 1 bar of diesel fuel missing and perfect condition, I was charged a whopping extra $50 dollars on top of my initial costing bring the total to $176.55 for 4 hour and only travel 55 km. This is place is a scam. Be aware!

Very poor. When typing in 'Europcar London Gatwick airport' into both Google Maps and iPhone maps no address can be found, which led me to be completely lost for hours and nearly having an accident due to fatigue and desperation of not being able to find my way back in the middle of the night after many hours of driving. As I was the sole driver and had never driven in England before, I naively assumed Europcar would be up to date with online navigation services, as I never had a problem hiring cars in other countries such as Australia, New Zealand and Canada.

Rented a car from Europcar in Geneva. Arrived and car was in decent condition. The clerk at the airport told me I had the option to return the car with a full tank, or they could fill it for me. I asked if it was more expensive, he said not much. I signed the contract (written in French) and we were on our way. Fast forward a week and I went to return the vehicle. There was one person taking back the cars in the airport car park and there was a queue of more than 30 cars waiting. We couldn't even get into the car park as the queue for Europcar had blocked the entrances. My family and I ended up missing our flights and had to re-book for the following day. With accommodation and taxi costs as well as the new flights this set me back an extra £300.

Rented car at Alicante, Spain airport for 1 week in mid-May 2017. Nice car and I filled petrol tank about 2 kilometers from Alicante airport before return. When I got credit card bill a few days later Europcar had charged me an additional 86 Euros for petrol. After complaining to them I waited about 2 weeks and then got a reply that they had made a mistake and as I had returned the car full of petrol they reimbursed me after another 7-10 days wait. I think the only reason they gave me my money back was because I had kept the petrol receipt with time and date stamp and emailed them it to prove I had filled up the car. Lesson learned here is to always keep your petrol receipts as it could happen to you, especially if you use Europcar. I personally will never use them again.

Made an account just to leave this review so that people are aware of an insurance scam that Europcar is running. Rented a car recently at the Edinburgh airport and had a similar experience as previous reviewers where Europcar wouldn't give me the car unless I buy insurance from them. I told them that I had bought it from Expedia and if that didn't work, my credit card covers it as well (I even showed it on my bank's website as proof). The customer service representative (Salomon) insisted that it was mandatory to buy it from Europcar.

When I was moving house last year I made one of the worst decisions ever and hiring a van from the branch in Glasgow. After returning it, I received a letter 10 days later saying the van was damaged and it was going to cost me over 500 in repairs. Little did they realize though I had taken photographs of the damage BEFORE I picked up the van and it had the date and time stamp on the photograph. To put it a better way, they were clearly at it! Would recommend that you take photographs of the vehicle before and report ANY damage before picking it up. Would rather pay extra and go to any other company than this shambles of an organization.

Ordered my car through Economy Car Rentals in the UK for pick up at Heathrow Airport the same way that we did 2 years ago as Economy Car Rentals are easy to deal with and we found their partner in 2015 was also a great company to deal with. This time however it turns out that Europcar is their partner supplying vehicles. From the moment you get into Europcar's collection office the attendant is trying to upsell you, firstly it's manual to auto, then comes the size of the car etc etc (this is not much fun after a 24 hour flight).

After a long flight from South Africa I arrived at the Europcar counter at Heathrow airport to collect my previously reserved rental car. The sales agents priority was to sell me an upgrade. He started by saying I should take a diesel instead of a petrol. I told him the diesel cars were too expensive. He promised to give me a good deal and assured me that any additional cost would be covered by the saving in my fuel bill. This was far from the truth. Then he did not have a small diesel for me so said I would have to take an upgrade. I told him I was on a fixed budget and could not pay extra for an upgrade.

We reserved a car at Hyeres Airport for two days. The online price was USD 59.16. We bought a "premium" insurance, since we were new at driving in Europe, which was supposed to be about 60 euros for two days, and we were presented with a bill for 142.22 euros in addition to $59.16. When I asked for a breakdown, we were told that the website didn't charge all the necessary charges like airport surcharge, taxes, etc. I contacted customer service about it, but have yet to receive an understandable explanation of bills. I will never ever rent from this company again.

I rented a Renault Clio 1.2 engine Dublin Airport. All the usual process. I never buy excess insurance with car rental companies. I always buy online generally around 65 euro a year and you can use up to 3 times a year. The rental company took excess amount from my credit card. The amount was 13000. Generally rental car companies charge between 16 to 35 euro a day for excess insurance. A lot of money. I rent approximately 6 car a year. Usually for 2 week to 1 month at a time. My complaint is my car was returned spotless clean inside and out. I was charged for a tiny scuff mark/scratch on the alloy wheel. The scratch was tiny the size of the tip of one of my nails. I had to get on my hand and knees to see the scratch. I would consider a tiny scratch on a alloy wheel to be normal wear and tear. I had two rental car for the month of July with Europcar which I have cancelled. Be very careful of rental cars with this company as this is not acceptable.

I recently hired an average size car from Europcar at Dublin Airport for three days. The vehicle (Renault Saloon) looked reasonable at first glance from the outside, but inside it was very stale and grubby, with a pile of litter in one of the rear doors from the last user! The rear windscreen (inside) was also dirty. Beyond that, the steering did not appear to be 100% stable at high speed and there was little or no outside tread on at least the front tires. Although buttons existed to connect for hands free calls, nothing worked. I complained when I took it back and later by email. So far, I've only received the usual questionnaire to rate how much I enjoyed the experience.

I arrived at London Heathrow to collect my car and get on my way. I was jet lagged and tired after travelling from Australia. When I arrived to pick up the car I was told I had booked a manual and was I happy with that? I said that I would prefer an auto if they had one and they did!! What they didn't mention was that it was an upgraded car and that I would now be charged an extra 15 pounds per day. I didn't find this out until they gave me the final price.

I booked Europcar through RENTALCARS.COM in Aix-en-Provence, France in early May. We went to pick up the car the next day, Europcar agent asked me to give them my credit card for a deposit which is a normal thing in all car rentals. The agent couldn't run through my credit card so my friend used her card instead. The car company is not supposed to charge us anything for it as the car was returned with no damage.

We rented a 9-seater car for May 1, 2017. The booking was made at least 3 weeks earlier online via vanrental24.com. I received acknowledgement and payment was taken via credit card a few days prior to rental. I was informed via e-mail that my car was ready for pick up at Stratford International train station, which was close to my hotel. When I went to the rental, it was closed and when I called customer service, no one would pick up, finally I called reservations and the person who picked up, informed me that the rental is closed for May 1, 2017. I was traveling to Loch Lomond that day and had made hotel reservation and was planning a nice scenic drive to Loch Lomond. The customer service would hang up immediately after informing me. Finally, I got customer service (reservations) to help me, they said I could go to Heathrow Airport. I asked them to confirm that I would get a car there, if I went there.

I am Carlos ** and I rented a car with you through the site of rentalcar.com. I returned the car on 09/03/2017 in Granada and delivered it in Seville on 03/13/2017. I was charged for gas, although I delivered the car with the full tank. I was charged "One way", and on my voucher this fee was free. I was charged one more day of rent even though I delivered the car on the timetable that counted in the voucher: 10:00.

I arrived London on the 25th 2016 and got the rental car from Europcar with a prepaid amount from Orbitz. There they said I had to pay SURPRISING insurance charge. I had no choice. Then they promised me an amount of 80 GDP for four days to upgrade the car. I agreed. I do not want to say much. But finally, they charged me 200 dollars for upgrade in four days. They also included the prepaid amount - double charge me one more time. I am trying to get the prepaid money from the original agent Orbitz, but lost the amount for the upgrade they promised. I had the receipt saying they charged me wrong. The agent wrote the amount they charged in the receipt and promised to correct it. They have never done that. I feel disgusted! This is more than cheating. I am disgusted at London and England in general with this kind of cheating service I got. I will never come back to the country.

Rented a car at Europcar at the London Heathrow Airport location in which I left a very valuable item within 1 hour of departing the location at 3:00 am. It was the only car returned that early in the morning due to catching a flight. After an hour passed I called the rental company and explained where I had left the item. Also guided the person on the phone the accurate location and compartment. Immediately getting a confirmation on the phone that the item is here and we have it and I could send someone to retrieve the item. On arrival to retrieve the item with the individual name to come to we were told nothing was given in with a very unpleasant tone and would call or e-mail if something turns up. This is very unprofessional and bad of the personnel who work at this location and something should be done about this. As they are very dishonest which reflects on the company as now I would never return to this car rental ever.

I made a reservation 2 months ago on Expedia for a Europcar. It was maybe $10 cheaper for the 4 days than the other companies. BIG MISTAKE. When I arrived at the airport they told me it would be 10 minutes for the shuttle. When I called back after 20 minutes they said it would be right there and that there were 2 other people that were waiting as well. When I called back after 30 minutes they apologized and said it would be right there. When I called back after 40 minutes I asked what the problem was. They said they didn't know but it would be there in 2 minutes. I asked if they could contact the shuttle bus driver and verify that it would be 2 minutes.

We arrived at Edinburgh Airport on 11 April after very long flights from New Zealand. I had booked and paid for a car rental via Rentalcars.com for 19 days (Europcar). On previous visits to the UK when I rented a car there was no hard sell to take out more than the standard insurance. On this occasion the rep was very pushy and used my tiredness, distraction at temporarily not being able to find my wife and haste to get underway to get me to sign a reduction of the excess to 250 pounds. The only price I heard was 9.04 pounds per day. I later discovered a pending fee that was way higher than expected and although this was revised when I returned the car (the 250 pound excess being removed) it was still way higher than I was led to believe. The company charged me an extra 3.33 per day for roadside assistance. I was not told about a daily roadside assistance fee, nor was I told that the fees charged did not include 20% VAT.

Just the most vicious cheaters that tried to find a damage we didn't do to get the extra money from us. 100€ for absolutely nothing we did, and I really insist the car was used in highway all the time in three days or parked in a very spacey spot. Three minutes and pressure to get you to leave with the car so you may forget to mark something on the paper and half an hour control when you bring it back and there you "find" a scratch underneath the bumper probably worth 10€ of reparation and that obviously was there before, but silly you didn't see. The insurance doesn't cover indeed. They make sure of that even though out of the 25€ a day, 17-20€ is insurance!!! So there is how you just throw away 100€ and probably the guy after you will as well, because it will not be in his check up either. Please don't go with them. They do not deserve your money!!! That's how they have become so big, by stealing your money.

I thought that I had done my homework to find the best priced car rental in Portugal with no hidden surprises when picking up the vehicle in Faro Portugal. I was VERY wrong in my choice of Europcar! After being assured by the booking agent that there would absolutely be no additional charges to the quote that I was given, there definitely was. I ended up spending more on my car rental per day than my accommodation!! And the accommodation was excellent.

I have rented a car in Frankfurt on February and paid in advance for GPS, second driver and insurances. When I went to pick the car up didn't have the same model reserved and they rented me another model with Navigation System on board. After I returned the car they charged me again about the Navigation System on my credit card. I tried to contact them but their customer assistance e-mail presented in the site is not valid for this kind of complaining and you have to resend the e-mail for another address. They haven't return my claim to understand why they charged me twice. So, I assume they are a company with no compromise to support their customers in the after sale. Europcar... NEVERMORE!!

I had no problems with the car hire or staff in the UK, but why do they always keep me waiting over a month for my deposit back. I am always told up to 14 days to get it back. NEVER, this time I have had to call twice and get complete ** from them. I just want my money back. I told the operator twice that I will need a car next week but will probably go elsewhere now because of time taken to get MY money back. I also said, "That obviously doesn't concern you" and he didn't even reply. Let's see how long I have to wait this time, really frustrated every time I call, not happy.

I rented a Van from Europcar twice in succession as we were moving. This company out to get you and take extra money out of your pocket. BEWARE. I drove a van from point A to point B and back again. I never left the vehicle. A lovely lady delivered it to me from Wakefield but on pick up an eastern European guy came to collect it. It was as if I was being mugged and I knew he was up to something. He accused me there and then of putting scratches on the vehicle quite forcefully. I pointed out that the lady that had delivered it wrote down some of the scratches on it at delivery and there were so many that it would have taken her all day to list them. He said that he didn't have that paperwork.

Tullamarine airport. I returned the vehicle 9.30 this morning. I spoke to the lady in the office and she said the man outside would take the car. He was not there so another man from the office came out. I handed him the keys, asked if there is anything else we needed to do and he said no. This evening at 7.28, 10 hours after returning the vehicle, I get a phone call from Europcar at the airport, asking if we were going to return the car. She said it was not in the system and I asked how that could be since we returned it to the right place. During a heated discussion she is suddenly able to confirm with someone that it has been returned and hang up on me. How is it possible for this lack of communication. Makes me very concerned now that we will be charged for an overdue return if this is how they run their business. We had it in half an hour before it was due. Will I use Europcar again - not likely.

In February I booked and prepaid ($400 CAD) for a compact car at Manchester airport location. When I arrived I was told by the agent that the car was not available and she tried her best to get me into a full size SUV instead (as if I'm driving one of those on Welsh country roads). Knowing I'd already prepaid, the option to go to a different retail counter and pay another $400 obviously did not appeal to me. Finally I said I wanted to pay no more than $500 CAD for a car and insurance package similar to the one I had booked. She said that would be no problem. They gave me a little Fiat 500 and added insurance I didn't need, but told me when I was signing, the price I was seeing was the total charge including a refundable damage deposit. I realized later it was actually only the upgrade charges.

My wife rented a car last year while visiting the UK for two weeks. She paid the bill with a credit card and every few months since the trip we get a notice that we haven't paid. We have documentation in hand which proves we did, and when we call them, they acknowledge the payment but we still get letters. It's been over a year since we started getting notices and they are threatening to turn the matter over to a collection agency. These folks are totally incapable of resolving any financial problems or they seem to be intentionally trying to defraud us into making a second payment to make the issue go away. Be warned...the company appears to be a criminal enterprise.

I rented a vehicle from Europcar last July for a vacation in Italy with my family. I was to pick up the vehicle in Naples and return it at Malpensa Airport in Milan. Everything seem to go well throughout our trip. There were no issues with the vehicle or so I thought. The day of our departure we dropped off the vehicle at the designated area and dropped off the keys at the rental office. There was no one to check in the vehicle. As I was reviewing one of my credit card statements, I noticed a charge on my account $366.31.

I did rent a car from Europcar in February 2017 and forgot to pay the Dart charge for the Dartford Crossing. I take the blame for this as this is 100% my fault. I'm just very surprised by how this case has then been managed by Europcar. I didn't receive any communication (mail or email) from Europcar to tell me about this fine so I could at least pay the reduced fine (if paid in the first 14 days). I didn't receive any communication about the £36 "admin charge" that Europcar took from my account. I realised this amount was taken from my account when I received a notification from my bank on my phone.

I rent my car through the agent - Rentalcar.com and I've chosen the highest rating one - Europcar and hope for a pleasant transaction. When I took my car on March 09 2017 I was told by their staff that I will be CHARGED for 1680 Euros for my 10 days rental as the full coverage insurance! I then asked if this is just a VISA lock up and the amount will be released when I return the car in perfect shape? That staff said no and I will be charged. That is the insurance charge I'll have to pay. I just said, "No! That is ridiculous because the insurance is way more expensive than the rental price!!" That staff replied, "Yes because you are renting a Mercedes C class for 10 days... blah... blah... blah..."

I hired a car from Europcar in Newcastle using my PC at home in Helsinki 2 weeks before our trip to England. The day before the pick up of the car I decided to call into their office to check everything was in order for the following day. The salesperson I spoke to said it was lucky I called in as I had booked through their USA website (even though my IP is Finnish and used their UK site to book and my MasterCard is Finnish and have no connection to USA in any way at all). He said there was nothing he could do about it and that I had waived my right to insurance as that would be covered on my US mastercard. I called customer service and cancelled my booking and rebooked as an EU citizen so I had the right to insurance instead of an 18,000 excess.

With a group of other international students, we decided to do a trip to Tromsø, Norway. At the airport we rented a car from Europcar for 2 days which included 400km, agreed price was 3275 NOK. We were left to wait for 45 minutes in order to pick up the car, although they promised us to wait maximum 5 minutes, but that wasn't the big issue. 2 weeks after returning the car we got charged for 8370 NOK, so 5000 NOK more than was in the contract!!! After calling the Europcar, I got an invoice where they stated that additional 1000km were made, so in total 1400km, in only 2days! This is impossible even because of the landscape, you drive for a while, but actually cover a short distance.

This was the worst car rental I've ever had. After a 12 hour flight we arrive at Heathrow airport, go through the slowest customs line and make our way over the Europcar! They don't have any cars! Not kidding. Even though they knew we were coming they are out of cars, so they offered us a minibus!! Also not kidding! Obviously we said no. Eventually, someone returns their car. It's not clean and not the size we requested but we were eager to get on the road as we had a long drive ahead of us.

Having been scammed in 2016 for damages allegedly incurred by Europcar in Ireland (but fully reimbursed by my credit card company), now comes a "Dunning Notice" letter claim dated 22 February 2017 from "Recocash", 1, Rue De Clairefontaine - BP91 - 78513 Rambouillet, France (where I've neither traveled nor rented any car) and further identified as "EUROPCAR Reference ** in the amount of Eur 56,93 and signed by "Loic **". Given the myriad complaints over time versus Europcar and its hired guns, there is no question in my mind but that they are engaged in racketeering and corrupt practices worldwide and subject to prosecution for fraud under United States Code, Title 18, Chapter 96, Section 1961ff.

NEVER have dealings with EUROPCAR. They will scam/rip you off by using HUSTLING techniques - am assuming this one mainly used against FEMALE customers - One of the HUSTLES is to arrange a couple of heavies to hang around in an extremely threatening manner (whilst a note for signing is hurriedly handed to you which purportedly is for the pre-paid rental for their records).

Booked 3 months in advance - 8 seater Kia Grand Caravan - arrived to be told I could only have a HUGE 12 seater van - for 4 of us for touring around Sydney area. Customer service was terrible - they offered to throw in a GPS (which we already had). This vehicle was impossible to maneuver around many of the Sydney streets... let alone try to park it. We had to add another driver as I was not comfortable driving it at all. It completely ruined our week trip as going anywhere in the van was almost impossible. I will never rent from Europcar again - they completely took advantage of us - they knew they had us over a barrel - VERY disappointed. (Picture below is of us "making the best of a bad situation" as we took relatives to the beach.)

Terrible company! I paid for car hire recently at an agreed rate of £517 for 12 days. When I collected the car I then agreed to pay a deposit on top of this of £250 plus an agreed £53 to return the car to a different location. Europcar then debited a COMPLETELY UNAUTHORISED £173 from my account a few days later and HAVE FAILED TO RETURN MY DEPOSIT. I have sent emails asking for a breakdown of their costs, which they have TOTALLY IGNORED. The guy at my local branch was very helpful but cannot do anything about this himself as he advised Customer Services were the only ones who could deal with this. Due to the fact that I am being completely ignored by Europcar, I have now had to contact my credit card company.

Six months after returning a one week rental at Malpensa Airport, Milan, Italy, I get a 21 page letter from a collection agency - Europcar is claiming I damaged the front bumper. It is pure **!!! Nothing was said when I returned the car, and of course, I took no pictures of the car (to prove no damage - cause there was no damage). Why am I not surprised Europcar has a 1 star rating? It should have a no star rating. Why am I not surprised there are a zillion complaints about this company. Yes, I paid the collection agency $301 US for the trumped up damages, but I'll never rent from this ** company again.

No customer service. Forcing to take their insurance and not accepting the card one. They don't have good car. Will give you damaged car and they will not give any service when you are in trouble because of their bad car. You need to repair by yourself and no reimbursement. Whole days gone to repair the vehicle, waste my money and whole family trip.

Europcar neglected to charge me properly for a rental car I picked up while traveling in France. They sent me to collections for the balance that they neglected to charge me. After months of trying to get this sorted out, they finally withdrew the funds from my account, but did not close the case with the collections agency. Now I have a collections agency coming after me for money I have already paid to Europcar, and no one at Europcar will help me. They have ignored my emails, and the customer service number says they can't help me. I have sent proof of payment, proof that the funds were withdrawn from my bank account, but they will not close the case with the collections company. The collections company is now sending an international lawyer after me for the funds that I have paid! This is a total nightmare. Europcar is shady and dishonest, and I am certain this is fraudulent behavior. Be smart and avoid this company.

I have rent a car for a road trip in South of Italy (from Brindisi to Salerno). I got a fine that I have regularly paid. I immediately paid the 45 CHF as well that I owed by contract (administrative fee) to EUROPCAR in the case I get a fine. Unfortunately, after months I keep receiving emails from EUROPCAR ordering me to pay the 45 CHF of administrative fee. I attached to my reply the screenshot from my account witnessing that I have already paid and they keep asking for the money. I will not book anymore with Europcar.

I recently have applied for Europcar in Italy and I want to warn everybody. Avoid to apply for their services. They are deceiving customers. Never ever, do not give them your details of bank card. They will take money from your account without your permission and without inform you. It could be happen even after few months you have returned them car. I suspect they deceiving not only in Italy and in others country as well. I strictly recommend refrain to apply for their services. It is scam!!!

Working in the business of events, I have an ever increasing need to hire cars and vans for transporting props, goods and people etc. Over the past 10 years I've hired a huge number of assorted vehicles from just about every car hire provider (ranging from the small independents to the larger corporate globals). I can honestly say my experience with Europcar is the worst example of customer 'service' I've come across - within the automobile rental industry and also that of any bank, insurance company, supermarket, you name it!

I have rented from Europcar for years. The last time was 5 days ago and have never had an issue. I booked thru their website and received an email confirmation that 'amount to pay at branch - $266 AUD. I noticed there was a deposit of $100.00 AUD the previous time I rented (roughly 5 months ago) and factored that amount towards my budget. Then I get there and was told that because I was paying with a Master DEBIT card, the deposit is $400 AUD and complained that amount should be clearly stated in my email (unless it was in the 'small print section that no one hardly reads). So $626.00 AUD later for a 4 day rental. All I asked is why is it so hard for Europcar to say on your email booking 'amount to pay is $266.00 plus $400.00 deposit. Apparently, I was told it only came into effect this month (January 2017). All I'm saying is thank you Europcar but your services will no longer be needed.

So after someone decided to hit my car and bolt, I had several months of drama involving the police before my car was finally taken for repair. Europcar dropped off my hire car at my workplace. The guy got out the car, handed me a paper to sign for the car, asked me if I wanted him to park it (I declined) and he left with his colleague in another vehicle. Parked the car. Went back into work. Thought no more of it. Anyway, the next morning when I came out to the car to take my eldest to school, there was a huge scratch on the front wing. I took a photo of it and carried on with my day of chasing toddlers around and trying not to go insane. Later that day (approx 17:30, dark) my partner noticed the scratch after parking his car. He came into the house and said I sincerely hope that scratch is on the damage report. Damage Report? What damage report? I have never had an RTA in 20 years of driving. I have never had a hire car before.

They owe me for deposit on car of 500 pounds and they took 100 pounds from my visa without permission. The customer service person THEODORE are all in it together, it is a ring of conmen and woman, they do not contact you and you will never get your money back. I have several friends that will now never use them and if South Africa rely on tourist I can assure you that this is the not the way to do it. They are crooks robbers. Do not trust them with your Visa cards. You will be sorry.

Europcar Claim Reference # ** - I recently hired a car from Europcar at Heathrow Airport. I have done this many times without issues. However, on this occasion, Europcar contacted me one day after my hire period started with a claim for damage to the car I had only just taken possession of. I had not even been back to their facility with the car and was not due to do so for another 2 weeks. I immediately pointed out their error that same day. However, ignoring my comments, they eventually they sent a claim form to me with details of the damage they claim I made to their car. This arrived months later. Their damage report of which they sent me a copy was made at around 9:00 am on the 18-Oct, the same day I picked the car up. I did not pick the car up until after 3:30 pm that same day. At the time of their inspection I was still flying into the UK and was somewhere over the Atlantic Ocean.

Avoid EUROPCAR New Zealand. I signed-up for a 12 day rental in November 2016. Pick-up at Auckland and return at Queenstown. But I was asked to return at Wellington and get a new car at Picton, South Island. With this the rental period became 13 days instead of 12, and I have to pay in two separate bills. But this is not really a problem. After I returned to my country, I found that they charged me three times in my credit card. This 3rd additional charge is NZD817.89. I sent a report to them and until now they have only acknowledged receiving my report. That's all.

After our 2 day rental, we received a letter in the mail from EuropCar stating that there was a scratch on the driver's side door. They were able to provide a picture of a TINY scratch that we allegedly caused, along with a 600 EURO bill. I am about 10 emails into a very unproductive discussion with them. We were not informed of the scratch upon return of the vehicle. They provided a quote... except it was in German. When I translated it, it was for WHEEL and REAR LIGHT repair. It wasn't even to repair a scratch!!! When I gave them the opportunity to admit this as an honest mistake, they did not. They have been unable to provide an actual invoice substantiating real costs, despite the fact that 8 months have gone by. In conclusion, this company is simply the worst. It's not a deal - it's a lure.

We booked through rentalcars.com and we were completely mis sold car hire. Do not use this company, they are a rip off. Completely mis sold car hire for Australia. We were charged 4 times the cost we had already paid which included hire and all the collision waivers. When we arrived we were told the damage clause was still at 4200AUD and Europcar would charge us another 600 AUD to waiver the damage to just 1500AUD and 900 AUD to zero. We were then charged airport surcharge, none of this mentioned in the purchase. Actual cost was 1300 AUD for a two week rental. Joke. When we tried to collect the car early 3 hours, we were told it would cost 1000 AUD. When we phoned Europcar they did it for free. Crooks.

I rented in UK at London Stansted Airport a car for one day. I rent often with various car rental companies. From my experiences I didn't take the full cover insurance from Europcar, because I never needed it. The car was handed over at night with no damages in damage report. I inspected the car next morning and I didn't find visible damages such as scratches and dents, so I thought everything is fine. I returned the car next day outside of business hours. I took some pictures of the car to have an evidence about the car's condition.

We rented a car from Europcar at Glasgow Airport in September. We have been battling them since that time for 2 extra days of rental (when we were already back at home), an upgrade amount that we didn't contract for and a 9 mm scratch on the bumper which we didn't do. The car had so many dents and scratches when we rented it that it would have taken an hour to document them all. There wasn't even anyone in the lot to go over any existing damage with us when we picked up the car. They are now charging us 989 pounds sterling for the 9mm scratch! But when we returned the car, there was a team of people using special lights to go over it looking for any damage. This company is dishonest and corporate garbage. NEVER, NEVER rent from them!

Rented car for one day in Brussels. Returned with agent spending exorbitant time looking at car. Came back stating there were scratches on hood that I had not caused but failed to note when I got car. Europcar did not go with me to inspect or send damage slip when I rented. Dark colored car and when I looked there was no scratches unless you got down on hood. They wanted to charge $280 Euros for nothing. After a debate they did not charge me but said I had to note every little thing on the next rental. There will never be another rental from Europcar. Personally, I think they try to scam a traveler.

This company are scammers!! Don't know how they get away with it. We booked a car at Europcar Birmingham which included insurance. I will get straight to the facts and won't bother complaining about the rude, arrogant, incompetent employee at the counter. This company charged me an extra £20 a day for insurance, even though my booking clearly stated insurance included, £10 pound a day to change the booking name as my husband left his licence at home so we needed to put it in my name, and £5 daily upgrade even though there was no upgrade and we received the same type of car booked and paid for. So an extra £35 a day over 21 days, an extra £735, converted to about $1200 AUD.

Original quote: 103.49 (inclusive of full insurance) plus an additional 150 for upgrade. 4 days of car hire charged, yet 5 days of upgrade charged. This has been confirmed. The charges are correct and have been applied correctly by Europcar three times! Promise of discount for Emirates Business Class passenger not given. Original quoted cost deducted at outset; not upgrade. We were not sure whether the upgrade was for free or not. Keddy advertise: This package is specifically aimed at cost-conscious Leisure customers who seek a better service than that typically provided by low-cost rivals. They obviously do not believe in their offer as Seema (the agent) was relentless in coercing, intimidating and bullying into accepting an upgrade. 3 times she was told to leave the booking as is and she went on and on. The Hyundai was adequate. We drive a luxury car at home. There is no requirement for a luxury car to go and visit relatives in Swindon.

I agree with other reviews. Stay away from this company. They tried charging me extra on my prepaid invoice and then after the rental you can't get any help from customer service (send them an email and they may respond in 14 days–are you kidding me?). I received notification of a parking violation in the UK and they automatically billed my credit card for "administration" but did not send me the information so that I could pay the bill, so I incurred additional charges and they simply wash their hands off the problem.

In 2014 we went to several cities in Germany. When we reached Cologne Germany we rented an nice little compact Europcar. We paid and everything was fine, no complaints with price. We had it back on time, filled the tank up while we traveled and before we returned it. A few months later we get a letter about a $350 charge saying we put the wrong fuel in the car. First off let me point out that while that seems like an easy mistake one would make, it would not be easy if people like us. See, every car has it clearly marked all over the interior and even on the gas lid and cover. Also, the kicker is... my fiance knows all about fuel. He has every dirt bike, street bike and maintains them all. He knows all about different kinds of fuel and gas. There is no way he Put the wrong fuel in that car. It is completely a false allegation.

I recently hired a very dirty car from Europcar at Liverpool Airport for 3 days and returned the car on the agreed date. Less than 48 hrs after I got home I received an email with an invoice for £105 for 2 extra days plus fuel. On phoning their customer services I pointed out that I had returned my car, after having refueled, at 11 am on 12th Dec which was the agreed date and was on a flight at 1255 hr yet I had been invoiced for returning a vehicle on the 13th Dec at 1745 hr and for fuel.

I will never use Europcar again, be very very careful dealing with them, they have a LIAR on board at Heathrow. If your driver's licence indicates you are an organ donor you will be offered a free upgrade. That is definitely not the case, we found out the hard way (£472.00) and you will be charged heaps by them. We were told a complete pack of lies and Europcar only considers their approach to facts yet by the liar's statements misrepresentation has taken place.

While I am equally unhappy with both Rentalcars.com and Europcar, the rip-off come from Europcar. We had a long trip to Europe which included six car rentals in the UK and Ireland, five of which were with Europcar. In each and every case there were extra charges on a supposedly prepaid rental that nearly doubled the cost of the rental--the root of my complaint with rentalcars.com which is failure to disclose true cost.

I rented a car from Interrent at Inverness Airport for 3 days but returned the car the very same day when I realized driving on the left side of the road and navigating Scotland's traffic circles was too stressful for this American. I was told I would be charged only for the one day. However, I was charged for 3 days. I then found out how this company hides... providing no telephone customer service, only an email address where my emails were never answered. I had six wonderful months in Europe and this is the only incident I had of dealing with such an unscrupulous business. Don't believe me? Read all the other complaints on this website. Shameful.

I booked a pre-paid rental for my son. He has a US credit card which gives full primary insurance cover when CDW is declined. Europcar refused to accept his decline as he does not have a US passport. There is no such requirement listed in the Europcar T&Cs. I called the credit card issuer who had never heard of this requirement. I called the central UK booking office of Europcar who told me there is no such requirement. It was 11pm at London Heathrow after a long journey. My son was tired so he just signed up for the insurance they said he was obliged to take. Either Europcar don't train their employees properly or they are scammers. Having read through the myriad complaints here, I go for their being scammers. They should be denied airport access.

So many bad reviews of this company - best not to go near them. They are only efficient in getting your business. They are extremely difficult to get an answer from afterwards. Long wait for pick up at airport. Unhelpful staff. Car check done in dark - strange process of someone marking little crosses on a bit of paper (why is this not better organised and prepared in advance given you could be charged for any damage not marks with a little cross!). Charged a much higher deposit than outlined in confirmation email. On return, charged with damage on the underside of the bumper (Strangely, Europcar agent went straight to this part of the car - don't remember him going under the car when it was given to me!). Once home, this company is not interested in your complaint. They have so many complaints they can't handle them.

We pre-booked a rental car with Europcar for both London with a drop off in Dover in 15 to 18 September 2016, and Calais with a drop off in Frankfurt from 19 September to 10 October 2016. Our London experience was fine, we were offered an upgrade which was clearly explained to us and accepted. Our overall experience with the company in England was satisfying.

Having paid upfront for car hire from Europcar Heathrow branch UK to getting there after a long flight only to be told the car that was paid for wasn't available so we had to take a different vehicle. On return one month later I find that I have been charged a second time nearly the same amount as the monies I had already paid. I was not informed this would be the case and reading some of the reviews on here I see that many people have had the same problem also with the same person. Customer service just don't seem to want to be of any help either or take any responsibility. I will certainly never recommend Europcar to anybody and certainly will never use myself again.

In April 2016 we rented a car from Europcar, Italy through the services of Rental Cars. The pickup was from Siena on 17/05 and drop-off was in Florence on 23/05. The rental was paid in full in April, and upon drop-off we paid for all incidentals. On 23/09 there was a charge on our credit card for 103 Euros from Europcar, Rome. This charge, made several months after rental is a complete mystery. Europcar has never contacted us about any additional charge, and the credit card debit is completely unauthorized. Internet research shows that other people worldwide have been victims of this apparent fraudulent scam by Europcar, Italy.

I feel compelled to follow through on my complaint forwarded to Europcar in connection with a recent car hire in the UK. Firstly their service in Cardiff to pick up the car was lacking to say the least in as much as they did not turn up at all. When contacted, they advised that the car was on its way which was a total lie! No one arrived and after 2 1/2 hrs of waiting at Cardiff railway station, I made my way to the nearest depot and demanded that a car be given to me at that point. Finally this was organized and I have to admit, the car itself was in the category booked and in a clean and tidy condition. I had the car for 11 days and returned it to Cardiff, as advised.

Use Rentalcars.com and Europcar at your peril. I booked with Rentalcars.com on August 31st to rent a car for my upcoming UK trip. The confirmation quoted me the full price (Total Payable) $253.94 I picked up the car at Europcar at JLA and returned the car on September 30th had the attendant sign off for no damage and thought everything had gone well.

I recently rented a Europcar through Orbitz in Cairns, Australia. When I tried to pay for the rental at the counter, they told me that "the numbers on my credit card were not raised high enough and therefore they could not accept it." I have used this same credit card all over Australia without any problems and in fact, when I discussed this with 2 other car rental companies at this same airport location, they just laughed and confirmed that they would indeed accept my credit card without any reservations. After securing another car with RedSpot (who were super friendly and helpful and immediately accepted my card) 2 hrs. later, I noticed a long line at the Europcar counter. This lead me to the believe that they were expecting other higher-paying customers and just used the credit card as an excuse. NEVER AGAIN EUROPCAR!!! You cost me 2 precious vacation hours and a big phone bill to Orbitz US and a whole lot of aggravation.

Booked a car with them for the weekend to pick up from San pancras Europcar desk in London-Prepaid the booking. I had to assume myself, as opposed to confirmation email That Penotoville road was meant to be Pentonville road and that the indicated building on Pentonville having disappeared, the rental desk would probably be in San Pancras itself.

Hire car from Europcar Manchester airport; booked and paid 2 months before pick-up; at the collection desk was told I must pay £490 more for CDW and theft insurance (car rental was £320 PLUS the £490 PLUS £250 excess deposit taken from my debit card... remember this part IT'S important). I refused 5-6 times saying I DID NOT WANT the CDW or theft protection and I was prepared to have the excess for any damage put onto my UK Credit card. I am Uk resident Uk passport, UK driving license, BORN in the UK... but told I must have a Canadian or US credit card... or pay the £490!!! I have never lived in the US!!! My last holiday there was over 30 years ago? (But they could take £250 as deposit CDW excess on my UK card when I paid CDW!!!) Have never heard such bullcrap in my life. This company are a complete rip-off and if you book with them you deserve everything you get.

I received a bill be noticed to pay additional fees, however when I picked up the car not be noticed and explained the additional insurance and services by Europcar staff. I made the offer with Rentalcars. I only be asked to provide booking ref. and sign a letter. The letter is rental contract with a lot of service code and specialize words. I did not catch the what is the contract included. Because I already paid the rental fees to Rentalcars, I don't think they could personally add more fees without any notice. I am sure that is misleading sell. After received the bill I send email to customer service department to complain and then received a huge delay email be noticed that my responds. I am not satisfy with that result. I request them to refund the additional fees.

Our experience seems to be a very familiar hot point. Getting to the pick up after 29 hours travelling - extremely tired and jetlagged. Then we get the upsales and rip offs. Additional costs for express recovery if something happens to the vehicle and additional windscreen and tyre cover and additional insurance cover for excess - added up over a month 29 days off the rental gets quite pricey.

If I could put 0 stars I would. This has been the WORST experience I've ever had with a company in my life! I have never left a review on anything before now, but I feel if I can keep 1 person from using this company then it will be worth it. I am going find every review site I can and make sure that as people as possible know not to EVER, EVER rent a car from this company again. Here's what happened:

Beware of upgrade. I had a car booked for pickup at London Heathrow by the company I work for, for a business trip. On picking the car up, was advised I was getting an upgrade, I asked twice if this was an extra cost, and the Customer Service person said, no extra cost and don't worry about it. Company I work for is now being billed an extra 800 gbp for the car hire.

Rented a car at the Atocha Madrid, Spain Europcar. The power source did not work for our GPS so we had to switch cars. As we were moving our luggage from the first car to the new car--some of our luggage was stolen. I believe it was stolen by the employees at Europcar as there was no one else around and suddenly they did not speak English and did not understand my Spanish whereas the communication was fine prior to my distress. They helped 3 other customers in the lot before they would help me. They did not offer any help such as calling the police. Later when I filed the police report the Police Officer stated that Europcar should have called the police for me immediately.

I understand that mistakes get made. I don't understand when I have emailed multiple times and tried to call (I get left on hold forever... & on an international call this is very expensive). A family member in the UK has also tried to call on my behalf but he also gets left on hold. What is up with this company? How can they get away with this outright stealing of customer's hard earned money?

Avoid Europcar at London Heathrow - I've learned to my cost that their so called offered upgrade was in reality a really sketchy sales tactic for them to grab more money, when you check-out days later. Book elsewhere. Avoid.

Booking the car via Easyjet leads to the situation that you are treated like a second class customer at the airport pick up (there are two counters to approach the staff and one is totally empty and the other one is filled). I do not understand, why the same data is requested when booking the car and later on again when picking it up. The car itself was fine (Fiat Panda). When bringing it back for drop off, the agent could not find any damage at the car but then, he pointed to the lock at the driver's side, raised his eyebrow, looked at me and told me, that some tried to break into the car and the lock would have to be replaced. We never had to use the lock (we always pushed the button on the key) and the lock was rusty anyhow (this is a common problem with all cars when using close to the sea).

Don't believe the blurb of "an answer within 4 hours." I have been waiting 2 days. The car we hired in Fiji on 10/09/16 was unroadworthy, steering wheel covering just slid around on the metal, one headlight was useless as the reflector was floating around inside the headlight, so we could not drive it at night, the seats were filthy, the hatch kept falling down, the windscreen had a large star crack in the line of sight of the passenger, the floor mats were torn, and both the reception people were about as interested in the problems as I would be watching grass grow. I asked the guy to check for damage and that the fuel was full when I returned the heap but he did not want to, just wanted $10.00 cash for tax.

I rented a car from Europcar Heathrow airport from September 5th to September 8th 2016. I used the Dartford tunnel which is a toll road. There is no toll gate and the sign says that you should pay online at their website. I forgot this and received a reminder from the toll company two weeks later. I was informed that if I paid the toll fee within 10 days there would be no penalty. I called and paid the toll fee. On October 17th I received a visa alert that 36 GBP had been charged to my account by Europcar. I called customer service to ask about this and was told that it was an "administration fee" because they had to give my contact information to the toll company. So, even though I paid the fee I was penalized by Europcar for giving out my address.

These people -- at Manchester Airport and rip off merchants and extort money. Avoid... Go elsewhere!! I was "served" my a Ms ** who lied, cheated me out of hundreds of pounds, was completely dishonest and I hate her. This company said they would 'speak" to her about her mis-selling and I hope they fired her fat **. But the company only agreed to partial refund and I am having to sue them for the rest. Don't give the opportunity to rip you off!

Avoid Europcar at all costs! What they did to me is purely disgusting and criminal! I rented a car with Keddy (Europcar) for 2 days from Car Rental Village, Stansted Airport. Since I had to catch a flight early in the morning I was forced to return the car half an hour before Europcar opened their return station. Before I put the keys into the night box, myself and another witness double checked the car for any damages that might have occurred during the rental period. There were none.

Booked our car through WestJet. I wanted to pick up a car near Waterloo Station. I was told to pick up the car at 30 Bloomsbury Square. Arranged to pick the car up at 8 am and return it the same day at 8 pm. On my Rental Voucher I was told the total was $61.00. No. 30 Bloomsbury Square does not exist, spent an hour trying to find it, not even the local people knew where Europcar was. The highest number at Bloomsbury Square was 27. Finally found it in an underground parking, no signage outside whatsoever. No GPS as ordered, no maps either. Was told not to bring the car back to Bloomsbury Square as it had just opened up and did not have a drop box for the key as they shut early.

100 GBP are taken by Europcar with no reason for this transaction. This happened almost 2 months ago and they have not reply to any of my emails to customer service. The assistant in Spain (where I went for holidays) was very rude. He did not want to write down all the scratches. Just do not use it.

Our flight from Dubai to Manchester U.K. September 2016 was 2 hours late landing. Instead of 7.30 pm it was 9.35 pm, plus the luggage belt was jammed. We were packed in like sardines waiting for the luggage to start moving again. finally we got to Europcar to collect our hire car, a Toyota Auris or similar. The young man at the counter checked my paperwork and began to talk to me rather secretly bending his down and asking if I would the V.W. Golf T.DI. I said I dont care as long as I dont pay for the upgrade. Basically I just wanted a car so my wife and I could get to our hotel. He replied, "No charge for the upgrade, I just do not want the 3 young asian boys standing near me to have this car". It's the only Golf left. All I wanted to do was get to our hotel so signed without checking receipt. Tell me who does.

Forced me to take extra cover even the car was already covered in Europe till April 2017 and I have cover with the AA which was £45 cheaper than the cover they forced me to take. I explained all this to the sales person but he insisted that I cannot take the car without this cover. I believe that this is a case of misselling.

On September 10, I rented a car with Europcar Ireland for six days. When I picked up the car, they mentioned a bumper bottom scratched. The employee of Europcar only informed of that scratch, without reference to other one lighter, so I understood that it will not take account since according to the information they provided to me, customers will not be charged for any scratch/scuff that can be removed with a wipe.

I expressly requested not to have extra insurance that the desk person tried to sell me. I didn't need it because my credit card company covered me for that type of insurance anyway. The desk person (Rachel) in the Belfast International Airport, ticked the (very small and hard to see) box and had me sign the agreement, without letting me know they were going to defy my own express wishes. They had also verbally confirmed my request to not have the extra insurance and weeks later I discovered Europcar had charged me for the insurance. Shady practices in my opinion. These guys just ripped me off.

Went to pick-up our pre-booked car at Rome Termini Europcar office. Waited one hour in queue for service. Only one person serving. All other car companies had several persons on duty, and thus no queue. No apologies for the wait, the attendant couldn't care less. Was sent 200 metres to a car park to pick-up the car. We were pointed to our car. It was not the model or size of car that I had booked. The person who served us never told us he was swapping us to a different and smaller car. We were told it was the only car available to us and we we're going back to the office to wait for another hour for service. The five of us had a lot of trouble fitting in with our luggage. All passengers traveled with cases on their laps - the car was fully loaded. The car was also a manual, we had booked an automatic - thank goodness I could drive a manual. Would never rent from Europcar again.

My experience seems to echo those of other people complaining about Europcar, but I wanted to get on record too and let people know that Europcar is a company best avoided if you are making travel plans that involve renting a car. I arrived two days ago in Edinburgh, Scotland after an overnight flight from Dubai. It was about 7:40am when I approached the Europcar counter to pick up a vehicle that I had booked through Travelocity.com. When I made the booking I chose to pay for CDW (accident insurance) at a rate of £8 per day. However, the Europcar agent at the counter told me that the company doesn't accept 3rd party-provided insurance coverage. As I needed a car, I agreed to re-do the contract using Europcar's insurance. It ended up being £29 per day and effectively increased the cost of my rental from £218 to £575 (and I would still be responsible for the first 1000 in damages if I had an accident).

The car I was given had a smaller boot than the car I'd booked, but I just about managed to get my 1 case and 2 small bags in by lifting out the parcel shelf. On returning the car they "discovered" a small scrape on the nearside alloy wheel approx 5cm X 0.9cm. To the best of my knowledge we hadn't hit anything that could have scraped the wheel but as it was so small, we could easily have overlooked it at pick up. We were charged €224 to repair it. A new wheel would cost less. I'm now left feeling ripped off.

I bought a voucher from a broker with super CDW and super TP, so I'll have zero CDW/TP excess. When I arrived to Barcelona airport, I was told by Europcar representative (I think his name was Lucas) that I'll have to pay excess (about 1000 euro including VAT) on every scratch, meaning I don't have zero excess since "I bought from a broker and not directly from Europcar" (as he said). He said that only if I buy the "full coverage" from Europcar, I'll have zero excess on all types of damages. He said that the "full coverage" of Europcar was adding "RSA-Assistance Plus" and "WWI: Glass & Types" for total of 204.55 euro for 15 days. Please note that I didn't want those additions, but he forced me to add them in order to receive zero excess in case of any damage!

This year on our trip to Italy, used Europcar again. Last year we paid 188.70 Euros for the ten days. When we showed them the last year's copy and were told no problem. They had my husband to sign a paper with no figures and we have no copy of that paper. We got a smaller car. It could only hold one suitcase. We had two cases. When we returned on time we were told we had 4 more days. We were charged for damage which was none, we were charged for theft, which did not happen and for extra day which did not happened. We were charged 361.13 Euros, we told them NOT to charge the card and we would pay by Euros. They charged the card. We have a dispute in on cost. With the extra cost remove our bill should be only 104.67 Euros for the ten days. We will never use them again. Beware of Europcar rental.

I hired a car at London Gatwick airport and was aware of London's congestion charges so never went near the city. However I crossed a toll bridge you are supposed to pay for online somehow, but had NO CLUE WHATSOEVER that I had incurred that cost. A month later I get a letter from EUROPCAR saying I need to pay the toll 2.50 + a fine 35 + an admin fee of 36!!! I was surprised no member of staff reminded me or even mentioned the city congestion charges. Surely they could be trained to at least mention these charges to customers.

Booked a car weeks in advance for a family event, arrived at Europcar with license and address confirmation in form of 6 letters. Europcar confirm addresses via Equifax, and they tell me no record of me at address I provided, I've since checked on Equifax, and my address is confirmed. My weekend was ruined by Europcar, was it incompetence or a deliberate act by Europcar to deny me, what was a good car hire price. Europcar made no attempt to resolve issue. Members of staff trained via spreadsheet.

Prior to making our trip to Ireland in June I called my Mastercard to make sure my card covered my car rental insurance. Upon arriving in Dublin I was told by Europcar that they would not accept my Mastercard coverage unless I provided them with a letter of proof. I had no option but to take their insurance of some 40 Euros per day. I told the rep that I was going to make a formal complaint with my credit card company and was told that was the right thing to do. When I returned to the States I contacted Mastercard and they initially reversed the insurance charges.

We had the terrible experience with Europcar while traveling to Puglia this summer. Our van got stolen on our last day, and inside the van was our double stroller and the 3 car seats we rented for our toddler girls. Besides having to file a police report to show at the return car counter, we had the awful news that we would have to pay for a full tank of Diesel ($150 euros) plus the car seats, which they said was not insured. We needed up paying an extra $500 euros on top of the car rental.

We were flying as family 4 adults and 2 children to Vienna with the intention to rent a car at the airport. We made our car reservation ahead of time to make sure we get a van that will fit our large group. We made similar car reservations in the past in worldwide location with no issues. However in the Vienna Europcar we faced a very different situation. When we arrived at the front rental car desk we were surprised to find that our reservation was canceled. WOW. This is a very inconvenient feeling arriving with a large group needing a specific relatively large van. We called our travel agent where we booked our car rental and they immediately contacted Europcar to straighten this issue. A new revised reservation was sent immediately to Europcar Vienna desk. It should be stated that from what we learned, it was the Europcar Vienna mistake to cancel the reservation for an unknown reason.

We decided to rent a car in our vacations in Mexico. We purchase all the extra insurances just in case something happened. On the highway doing 60 mph we had a flat. We tried calling Europcar and no one answer our call. We waited hours on the highway. Finally an emergency patrol that had nothing to do with Europcar helped us change the tire and immediately alerted us that all of the tires were in desperate need to be replaced. In some of the tires you could actually see the bare wires!!

I hired a car at Europcar in Euston Station London. The staff member had English as a second language as did the service person who pick the vehicle on the floor. There was a distinct break in understanding. I received the barest of appropriate customer service. After I identified myself as a tourist from Australia that at no stage did the Europcar agent advise me that I may be subject to certain regulations applicable to me that I was not aware of, such the London Congestion tax. If I was made aware of this fact, I would have dealt with it in London there and then. As a result, I received an account via the mail of a charge of 101 GBP. This consisted of 65 GBP congestion charge and a 36 GBP admin charge.

Through this email I will try to explain story what really happen on Sunday morning while I was returning the rental car. Arrive at the airport, I was going through the normal procedure to return the car. The car was in extreme good condition, suddenly I was surprised to hear from your staff that the luggage cover is missing which I am 100% sure that I did not have it when I received the car. I was surprised and disappointed to hear that in the same time I had my family waiting at the airport.

I am a long-time resident of the Philippines living both in North America and in the Cebu area. I decided to rent a car for a few days and this company came up through Expedia.ca. I planned to use my credit card insurance but renting previously from Hertz here it had been a hassle. So I contacted Europcar customer service online and they said to bring a letter from my credit card company saying I was covered. I arrived... presented my reservation, CC, Drivers license... and the letter from my bank regarding coverage for auto collision damage. Made no difference.... they still wanted to charge me for their CD insurance.

I booked our rental car through Hotels.com and purchased an insurance plan with the rental. The website assured me that this was ALL the insurance needed. When we arrived to pick up the car, we were told be the agent for Europcar that our insurance was not accepted and that we had to purchase their insurance for about 3x the cost. I was unhappy, but agreed since we were tired and wanted to get to the hotel. This however was nothing, however, compared to the fraud perpetrated upon us when we returned the car.

I am writing to complain on the behavior of one of the employees in your office opposite Parikia port in Paros Greece during our visit to the island. This is what had happened on August 4th. I met an employee in Europcar rentals that told me I had to wait some minutes until the car was delivered to us. While we were waiting downstairs for about 30 minutes the car finally came. As I noticed the car had dozens of scratches and bumps and because I was informed by the hotel management we were staying that your company does not have the best reputation on the island (they told us that they are renting cars that have lots of damages from previous rentals, and when you are delivering the car back to them they are blaming the last guy who rented the car, saying that he is responsible for the scratches and that he has to pay for all damages).

I want to ensure that all my friends, family and the general public be warned about the completely horrible experience my wife and I had with Europcar in Amsterdam in Overtoom. We incurred a charge to our credit card for 550$ approx. for alleged damage to the vehicle. We were never even made aware to any damage to the vehicle until the money was withdrawn from our account. I'm not even sure if this is legal?? Now we have waited until over 6 months to get nowhere with their incompetent employees in order to get the money back. Europcar gave my wife and I the worst rental car experience EVER! After Reading the other reviews it is now clear that your company is completely unaware of how to operate ethically and I'm sure you will not be in business much longer. Don't use Europcar under any circumstances!!

Europcar completely ripped me off. I wish Brother "Shaf" who honestly respected me first as a long term potential customer because I showed him pics of my previous rentals invoices that I've taken from other rental company with my phone since age of 22 and always taken such as super protection additional insurance just as minimum as zero or max possible like £75 excess if anything like damage or collision happened. Always returned car in good harmony, not even a alloy scratch. From Avis, National Car Rental, Budget, Guy Salmon, Hertz Supercars - beat them all for being loyal to Hertz car rental Heathrow!

Arrived in Malaga Airport then proceeded to hire a car at Europcar and was presented with a brand new Citroen C3 with 4 kilometers on the clock Then l traveled approx 100 kilometers then returned car after filling brim full with fuel, but the tank gauge was faulty as it would not go higher than 3/4 although tank was brim full and fault was unusual for a car with just 104 kilometers on clock. So l advised on returning the car to the return point in airport to the person checking the vehicles that the tank gauge was faulty as the tank is brim full, yet gauge is showing 3/4 full and was told that nothing to worry about and full deposit would be reinstated on the credit card used.

I am a frequent renter of cars while travelling in Europe and N. America. I switched to Europcar from Budget when Budget would not honour the contract date when I needed to make a change in vehicles. Europcar has never matched Budget or Hertz when it comes to service, but the lower price seemed worth it. With both Budget and Hertz if there was a toll charge, it was simply added to the bill.