Europcar Reviews

Not sure where to start? This is a shady business, no clear policy outlines, do things in rush, so you sign a standard agreement. We were tourists from USA so not familiar with UK, especially London driving, parking signs etc. After car is returned, we start receiving fines ranging from $3.5 for parking violation to $90 for a tunnel passage payment.

Booked a rental through Expedia. Total for four days $96.55. Picked up the car at an off airport location. Attendant told me there are MANDATORY FEES but offered NO BREAKDOWN. Final amount $313.79. Unconscionable. BUYER BEWARE. Bait and switch in action.

Rented a car at Las Americas airport in Dominican Republic from Europcar. I told them I wanted only liability insurance at $10 a day. The car was full of gas. After keeping the car for 32 days I returned it full of gas. They charged me $720 for comprehensive insurance that I declined. They charged me for a tank of gas. They took the gas off but refused to budge on the insurance. I asked for a manager and was told one was not on site. I contested this to American Express. When the bill came to American Express the gas was added back on. American Express was no help. Cancel the $895 dollar a year card and get a better card at no fee. Never never rent a car from Europcar and don’t expect American Express to help you. I have been with American Express for 43 years. No mas.

Very dissatisfied with car pickup at Heathrow. Bait and switch type experience. Aggressive upselling and inconsistent price offers. Will not use Europcar again.

Reserved a Car from Heathrow, in London last Mar 25, we picked the car up on 30 May; at pick up the car was too small, so we were able to get a larger car. The Agent said it would be additional $818.00 at time of drop off. We returned the car on 17 Jun, full of fuel. We paid the additional $818. Jump to Aug 4, they tried to charge me $1602.00. Europcar claimed there was a Clerical Error with the 3rd Party (Priceline). Navy Fed agreed with me that the charge was Fraudulent and reverse the charges, however it's been 8 Months and this still isn't resolved. I've wrote and called Europcar to resolve the issue but the ONLY response I get is "you owe us £634.77". I have tried reasoning with them and offered to pay the difference. I initially paid $647.41 when I reserved the car, then I paid $818 at drop off. I am will to pay the $137.00 difference to get the total $1,602. I feel harassed.

Using a rental car from Europcar in Barcelona was one of the most stressful and unenjoyable days of my life. To begin with, when I reserved the car I paid a higher price to get a Europcar Comfort Plus package which was supposed to provide us with an electric vehicle that had a range up to 410 km. However, upon arrival at the Barcelona Poblenou-Sant Marti office the young man said that in order to get an electric vehicle with a high range we needed to pay 20 EUR more. We told him where we were going and that it was a 140 km drive one-way and he assured us multiple times that we would not have to charge the vehicle.

On Feb 23, I reserved a car and the total came to USD 585.45. When I arrived to pick up the car, I was asked to provide the credit card used to make the reservation. I told the attendant that I had used a virtual credit card. She said that she would have to refund the virtual card and charge me the same amount on a physical card. Afterwards, I realized that I had been overcharged. The final amount I was charged after returning the car is USD 833.99. While we still had the car, I tried calling customer service but they said that since we still had the car, they couldn't help until there was a final invoice. When I returned the car, they said they couldn't help because I had to contact customer service via email. I emailed the email address that they sent me and the email bounced back. I filled out the contact form on their website a week ago and have not heard anything since.

CLASSIC BAIT AND SWITCH! My rental through Europcar was fully prepaid via a voucher issued by the rental agent, AutoEurope. When I arrived at my destination in Rome, Europcar failed to provide the contracted vehicle. The car I was first assigned did not have the requested GPS. When I inquired, the desk agent dismissively told me to "just use your phone," which was not an acceptable solution due to international roaming charges. After insisting on a car with GPS, I was directed to a second vehicle. This car was in appalling condition, with pages of pre-existing damage, including a detached bumper and a smashed passenger door.

Terrible company. Had to wait hours to get a car I prepaid for. Missed my speaking event and to add they charged me fees for nothing. This company is trash and never again will I use them. I rented out of ATL. I am mad.

I rented in Central America both Mexico and Panama who is managed by Europcar Mexico. In the past I had good service and honesty from Europcar in Europe. This is not the case now however, I can testify that you will face phony come-ons, low prices, refusals to accept your valid insurance and lies, etc. when you rent with Europcar in Central America. I believe that Europcar Mexico may be to blame, They have been getting away with these tactics for a while now. They advertise low prices and third party insurance that will not be accepted. Plan to pay about triple or more whatever the rental fee advertised on many platforms is. And don't be fooled by unrealistic come-ons like $1/ day rentals.