Europcar Reviews

I stayed in the door waiting for my husband to come back and the blonde girl closed the office door and start rolling down the garage door, she only bothered to knock on the glass door to make a signal to me notifying she was closing, I have never experienced before so much bad manners and lack Professionalism seems to be a quality you need to work in this company.

I thought the extra amt on p/u was a security deposit (it was in Italian), now after trying to deal with them (although I did call them after we headed out to clarify things, they said they had to call back in 15 mins. but of course they did not) now with us back in Canada they don’t give a damn even though tried to reason with them. Costs for two day leisure drive almost $1000! But what hurts more (and the $ hurts) is the outright lies. Sad that anyone would so badly intentionally and maliciously rip tourists off. Stay away from this unscrupulous company. Our experience was in Siena but looks like Europcar rip-offs are universal.

They were offering a different car small one where we did not fit. I don't want to give you all the embarrassing situation at the station but we had to rent another car in a different company. The team there is very disrespectful and they're tarnishing the image of Europcar. I personally will not try never to rent a car with this company. Can you imagine after a long flight, at the end of the day, not having a car you rented 2 months in advance... I'm still struggling to get my refund, they don't have a process to manage claims, they don't communicate each other within the same company and ultimately branches can do whatever they want with no consequences, that location at Punta Cana must be shut down for good.

While we were there THREE other consumers were in the same situation. We were ALL having to pay high fees for upgrades- not sure of the reasons for the others. We had gone through a third party and had not received the 1/2 hour late and your car is up for grabs memo from them (Autocar-don’t go with them either). Each blamed the other company for our lack of information. When we got back we contacted AAA, who had helped us book the car to complain. Since my husband signed the additional amount agreement we had no recourse. Case closed. DON’T use Europcar!!! They will line their bosses' pockets without compunction.

In the video I explain the following:

-scratches on the doors, rims and rear end damage which was not identified on the contract.

-Fuel tank was not full and only 430km , I took a pictures and brought back the car with 470km of more fuel.

After explaining these items and showing the videos the representative in Lamezia airport location said he can’t do nothing about this and will not close my contract and refund me a deposit of $500.00 euro. The total charge is $1013.11 euro ($1489.61 Canadian) and no more as per agreement, I’ve done my duty and obligations as a renter. They claimed the scratches, dents and fuel wasn't this way when I picked up the car even though I've showed them video footage of before and after. Ive contacted Mastercard and completing a charge back, buyer beware and stay away from this company as they're out to rip people off only.

The manager was so rude. I told him it was honestly dangerous because it legit made you JOLT every time while you're DRIVING ON THE HIGHWAY. He told me "It's not dangerous. Annoying probably, but not dangerous." Eventually, he offered me a *very* small discount which I haven't seen. Not to mention - since our initial fee we paid...we've had eight. EIGHT. I repeat EIGHT varying charges pending/charged/refunded/recharged to our credit card. Not one of them is the number we had on the contract.

Okay I got a great car, Seat SUV, 1,500 more (again not a great price on top of 1,300GBP already paid). We told him they were not great deals, and can we just get the vehicle we had booked, a Peugeot 2008. Clearly annoyed at no sell, he took me to see the car I booked for 1,300 GBP, what I saw was nothing short of a disgrace. A Vauxhall Mokka, the tires were bald and not a single panel was not damaged. I said I am going to be driving 2,500 miles and have a 6yr old, and I am not taking this car. This place is a disgrace, and the hard sell belongs elsewhere as we all come long distances to be met by these disgraced people.... In the end we got pressured into his 'best offer deal' exhausted from all the different options being thrown at us we left with what we thought was a better car for our month-long trip. Even then the deal was only brought down due to our constant refusal.

What we got was a brand-new MG ZS and may possibly be the worst car I have ever driven. With 3 of us along with luggage the 1.5-liter, 3-cylinder engine can barely muster the necessary power to cope with motorway driving. In fact, I would go as far to say that it is dangerously underpowered. Accelerating onto motorway on ramps requires using the rev range of every gear and even then, you still have cars behind right on your bumper because you're just about managing 65mph. Overtaking slower lorries in particular required significant pre planning in order not to have faster cars in the overtaking lane crashing into the back of us. In addition, the understeer of the car makes country roads equally nasty to navigate. To think this car cost us over 2000GBP to hire is an absolute joke.

We were conned by these fraudsters; I would avoid this place as they should be investigated for fraud and would not be surprised if Europcar goes out of business in next 12 months. What we ordered and what we got, could not even be comparable. The man behind the counter kept saying he had no other cars, yet the lot was full of cars. My booking had stated a Peugeot 2008 or similar, there were plenty of these cars close to the one he had shown me. I said why can I not have one of these, he said no they were taken.

The car itself was a disaster! After leaving the rental center and on the M25, only then we noticed the car did not have a radio, clearly said on the screen the module was disconnected. In addition, the guy on the counter had mentioned is comes with navigation, again that was false lie. The MG ZS had no navigation system on the screen. The car broke down twice in heavy rain due to the automatic start stop feature. I disabled it after the 2nd breakdown as it would not start at traffic lights. On top of this I could not get the petrol cap off, I had to ask for help at the garage who used a wrench to take it off.

I had no radio for a month traveling around, I did call Europcar customer service only to be told nothing useful and for me to bring the car in, I was on a month-long vacation and was not going to spend a day taking the car to be repaired. I have to say I have always had good cars globally, but this is by far the worst car I have ever rented, and I doubt I will be back.