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We rented a car in Milan to go skiing. The car came with chains. The first time had any snow on the road they spun out and had no traction at all. The tires were completely bald. I was putting the chains on and a policeman stopped to help. He told me that the tires were not legal because they had no tread. We got the chains on and he took me to a tire shop to get new tires. The new ones tires were a reasonable price and all season tires. Upon returning the car I asked to be reimbursed for the price of the tires and filled out all the forms. I have never heard back and they have not responded to my emails.
DO NOT LEAVE YOUR CREDIT CARD DETAIL WITH THEM!!! My cc was charged 3 months after the rental completion. When I challenged them the Italian side first say it's because they need to charge an admin fee (which is excluded in my premier package and I pointed it out) - then they say mine isn't premier package - then after I send them the screenshot they basically vanished - no reply whatsoever. Will not deal with them again as it's basically fraud. Be aware fellow travelers.
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We rented a car online for three days through the eDream website, and the website said we would be charged around $38 CAN for the insurance when we arrived. We were charged $88 CAN a day for the insurance on a manual economy car, which was not even full coverage! They put a $3000 US hold on our credit card for the deposit, and when they returned the deposit 3 days later to our card, we received $220 CAN less because of the exchange rate. What a rip-off! The car ended up costing us $157 CAN per day, for an economy manual transmission. We ended up renting locally in Cancun and it costs us $60 CAN per day including everything. They put a $219 CAN hold on our card for the deposit, not $3000 US! We are never renting from this company again!!!
This company will push you hard to upgrade everything, and when you don't, they will charge you more anyway. They will flat out lie about what they are charging you and refuse to acknowledge any error. Even if you have a confirmed booking with confirmed amounts, they will charge you more and say it is not their fault. Please be more wary of them than I was.
The Car rental itself went well enough. They took a $1000 USD deposit on hold on my credit card and when they returned it stole $80. Presumably they would argue that they first took the $1000 and then had to pay for exchange rates and then had to pay exchange rates again when returning the deposit. If that's not straight up FRAUD I don't know what is.
I rented a car in Dominican Republic, returned it clean and good conditions (just like when we picked it up). It's been two months and they haven't refund my deposit. I keep calling and they always tell me they will contact me after calling the credit card company. They take advantage of tourists!!!
Do not use this company! 1 Star is 1 Star too many! So I travelled to Ireland where we'd hired a car for four days. Everything was fine until I returned the car to Europcar's compound at the end of the hire. The car was returned about 5.30pm, which was well within the return time. But unfortunately nobody to deal with me! The car was as it was when I hired it so I took photos of the car from every side and angle I could as I'd read that Europcar can try to blame damage etc on the hirer. To my surprise, I was sent an email with a photo of one of the tyres deflated? I know if that tyre was flat or punctured, it would have alerted me on the display! It hadn't! I requested photos of the actual damage to the tyre and CCTV of the area, as when I left the car there was no security or anything preventing someone coming on to the compound.
Europcar said there was no CCTV? They also said that they don't have to show the actual damage to the tyre? So, hold on! The tyre was inflated on the photos I sent them. They said it was the side wall of the tyre, although there was no damage to the wheel? Also, on the photo of the 'punctured' tyre, there was no sign of damage? I tried to reason with these people and said I understood their position, so I would make a contribution. They flatly refused to negotiate and threatened me with their solicitors! They even tried to tell me that the car was my responsibility after I'd finished my hire and handed the keys to them? To be honest I can't be bothered to fight it, so I have paid the £242.18 and treated it as an expensive lesson learned! There are better and more transparent rental companies out there!
I will never use EUROPCAR again! My son's business will never use EUROPCAR again! I will make sure everyone I know hear of my experience with EUROPCAR! I will make sure my colleagues and employers never use EUROPCAR! Don't trust these people! They will threaten you and try to make extra money from you any way they can! Let my expensive lesson not be yours!
We rented a car for 5 days over the Christmas holidays in Brive-La-Gaillarde, France, and returned the car 100% clean and intact, and yet directly to my face they claimed the car was "very dirty inside" and 3 weeks later they charged our credit card 100 Euro, I assume as a"cleaning fee". This was 100% an act of theft after-the-fact. I would never trust them again.
I rented a car in Mexico, bought insurance through Europcar. When I picked up the car, I had to put a $1400 deductible (!!!) because the insurance didn’t cover everything! The insurance coverage I bought would only cover after 20% of the RETAIL value of the car. The car had 60K miles and was beaten up. The only choice I had was to upgrade to their premium insurance for an extra $40 a day. I hit a rock on the road during the trip which smashed the grill and did some damage to the front end. They estimated the damage to be $2000 and somehow I was charged $1500!! Their math didn’t add up. It was a complete bait and switch. Stay away.
Terrible!! We booked a car in advance. We booked the service that we get the car directly at the airport. When we arrived we could not get the car at the airport directly but had to take a shuttle bus to the rental booth. There we had to re register but all ipads were broken. So we had to discuss to get a place on the waiting List. After 45 min we finally got on that list but 10 other people that came after us were on the list before us. We told the personnel that we were there 45 min earlier, our 3 kids under 5 were crying but no way we had to wait until all the people that came after us got their car. When it finally was our turn they tried to sell us a much better cat. Only 2.000€. Really? WTF? The baddest car rental experience we ever experienced in the whole world and we will never book EUROPCAR again.
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