Europcar Reviews

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Overall Rating1.5 out of 5
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Europcar Reviews

ConsumerAffairs has collected 980 reviews and 814 ratings.

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Customer ServiceStaff

Reviewed Sept. 25, 2023

I booked a car to pick up at the Rome Termini Railway office, supposedly to pick up at 8 am, I left the office near 10 am. When I arrived there were two people working (both female), one of them serving a client, the other on the phone and PC and talking to someone else. The brunette girl who attended me, for her there were no manners or professionalism, super rude and gossip all the time interfering in the other person's work giving her opinion or telling her what to do and at the same time serving me, when I went to deliver the car in FLORENCE DT's office, more or less the same picture, two girls sitting talking, it was near to closing time, when I told her that I need to return the car, it's not here, it's in the building across the street.

I stayed in the door waiting for my husband to come back and the blonde girl closed the office door and start rolling down the garage door, she only bothered to knock on the glass door to make a signal to me notifying she was closing, I have never experienced before so much bad manners and lack Professionalism seems to be a quality you need to work in this company.

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Customer ServicePrice

Reviewed Aug. 30, 2023

The other reviews said it all. “Lying, Rip-off Thieves." Charged us for upgraded car (we did not receive) but when I disputed the cr. card bill they actually fabricated a giant lie saying we had too much luggage (we had none). We took taxi from hotel for two short day trips (we parked at hotel overnight) and that we requested the larger car! We in fact never spoke of this and we got a car that looked like and was described in our guaranteed confirmation. Other than being a different brand (which is in the disclaimer comparable or similar to) a car with a lot of body damage I might add.

I thought the extra amt on p/u was a security deposit (it was in Italian), now after trying to deal with them (although I did call them after we headed out to clarify things, they said they had to call back in 15 mins. but of course they did not) now with us back in Canada they don’t give a damn even though tried to reason with them. Costs for two day leisure drive almost $1000! But what hurts more (and the $ hurts) is the outright lies. Sad that anyone would so badly intentionally and maliciously rip tourists off. Stay away from this unscrupulous company. Our experience was in Siena but looks like Europcar rip-offs are universal.

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    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed Aug. 29, 2023

    My wife reserved a car to be picked up in Barcelona. We were never informed in any email correspondence nor is it explained in the rental agreement that we would need an international driver’s permit. We asked for a receipt for the refund but we were refused it. When we issued a claim to our credit card company they said Europcar was claiming that we never showed up to pick up the car! This is simply untrue! We were there, and on time. The company has failed to reimburse us and each contact we make with them results in further wasted tîme. Stay away from them - they seem entirely disreputable.

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    Customer ServiceContract & TermsPrice

    Reviewed Aug. 29, 2023

    Europcar is a terrible company. They are cheaters. Renters be aware. Do not make the mistake of renting from this company. You will regret it. I had the misfortune of renting from them. We had an agreement and an established price. The established price was already way too high but that's a different story. After I had returned the rental I was sent an invoice where I was charged way higher than what we had agreed upon. Customer Service was contacted and it turns out that the contract I signed at the time of pick up was different than the contract we had agreed upon initially. Any normal company would consider this a mistake and would promptly reimburse the difference. But not this company. They simply tell you that this is what you signed and there is nothing they can do about it. Please save your money and a huge headache and go with a different company.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2023

    Hello all, I rented a car for my family vacations in Punta Cana and tried to contact Europcar since that day 06/23/2023 to cancel the reservation due to the mistreatment myself and my family at the rental station in Punta Cana, it's last week of August and nothing happened, they still have my money. I have called several times to the customer service number and they did not help me. This is the issue, I rented a 3-row car for our vacations in Punta Cana, I paid in full when I made the reservation. When we got there, the agent said that they rented my car to someone else and that I needed to wait for at least 4 hours before having a similar car available.

    They were offering a different car small one where we did not fit. I don't want to give you all the embarrassing situation at the station but we had to rent another car in a different company. The team there is very disrespectful and they're tarnishing the image of Europcar. I personally will not try never to rent a car with this company. Can you imagine after a long flight, at the end of the day, not having a car you rented 2 months in advance... I'm still struggling to get my refund, they don't have a process to manage claims, they don't communicate each other within the same company and ultimately branches can do whatever they want with no consequences, that location at Punta Cana must be shut down for good.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Aug. 25, 2023

    Rental for a week was quoted at just under $200 USD - brought proof of collision insurance coverage. Agent forced me to sign contract and added $566.44USD to rental for insurance I already had - she would delete the contract every time I tried to write a note on it. They yelled and scowled at me. Under duress, being late and needing the car, I signed. They are dishonest and no customer service skills at all.

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    Contract & TermsPunctuality & Speed

    Reviewed Aug. 21, 2023

    We booked a car with Europcar for 33 days (!) and paid fully in March $1870 for a July rental. We were late to pick up the car due to my mistake- I thought we had a 12:00 pick up when it was 10:00. Since we were late (more than 1/2 hour), the Paris Nord rental office gave away our car even though it was fully paid for. BUT, « have we got a deal for you » they had another car for 330€ additional. We were over a barrel with no car and a long trip planned that required a car so we had to go with the car they offered.

    While we were there THREE other consumers were in the same situation. We were ALL having to pay high fees for upgrades- not sure of the reasons for the others. We had gone through a third party and had not received the 1/2 hour late and your car is up for grabs memo from them (Autocar-don’t go with them either). Each blamed the other company for our lack of information. When we got back we contacted AAA, who had helped us book the car to complain. Since my husband signed the additional amount agreement we had no recourse. Case closed. DON’T use Europcar!!! They will line their bosses' pockets without compunction.

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    Contract & TermsStaff

    Reviewed Aug. 18, 2023

    Hello. I’m reaching out pertaining to my experience and compliant. I picked up the car at Rome via Veneto location Italy and as I arrived the car was not at the location but most importantly the representative didn’t perform a thorough walk thru or explain the vehicle. As a frequent business traveller/car renter I took matters into my own hands and completed a video prior to leaving the location.

    In the video I explain the following:

    -scratches on the doors, rims and rear end damage which was not identified on the contract.

    -Fuel tank was not full and only 430km , I took a pictures and brought back the car with 470km of more fuel.

    After explaining these items and showing the videos the representative in Lamezia airport location said he can’t do nothing about this and will not close my contract and refund me a deposit of $500.00 euro. The total charge is $1013.11 euro ($1489.61 Canadian) and no more as per agreement, I’ve done my duty and obligations as a renter. They claimed the scratches, dents and fuel wasn't this way when I picked up the car even though I've showed them video footage of before and after. Ive contacted Mastercard and completing a charge back, buyer beware and stay away from this company as they're out to rip people off only.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Aug. 16, 2023

    I should have read these reviews prior to our experience. We rented an SUV in Switzerland - we get there and it's too small for our family of 4...they were kind and quick with a car switch which is the ONLY reason I give it 2 stars. It was an expensive upgrade for us but we just had to go with it because well...we had to. Anyway - the car had a terrible glitch with a light that would pop up and DING so loud it made you jolt. When I say it would pop up...I mean it would pop up over 40 times a day. I contacted the company who said to swap it in where we got it - we were staying nearly 3 hours from there so I said, "We couldn't and I'd like a discount," they said to contact the customer service desk where I got it. Cool. I did.

    The manager was so rude. I told him it was honestly dangerous because it legit made you JOLT every time while you're DRIVING ON THE HIGHWAY. He told me "It's not dangerous. Annoying probably, but not dangerous." Eventually, he offered me a *very* small discount which I haven't seen. Not to mention - since our initial fee we paid...we've had eight. EIGHT. I repeat EIGHT varying charges pending/charged/refunded/recharged to our credit card. Not one of them is the number we had on the contract.

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    Reviewed Aug. 11, 2023

    Even the manager on return said he could do nothing as when they scanned the car it automatically closes the account. Sunday evening, I complained onsite only to be told you need to email customer service. After reaching out to customer service they had the audacity to tell me there was nothing wrong with the car, which was a disgrace and blatant lie, my wife replied what a load of rubbish and my 6 yr. old son commented that was the worse car he had ever been in. Probably the worst experience of any hire car place I have received. Same hard upsell as other low star reviews have mentioned. Would never use these guys again. The man behind the counter went hard on the up sell. Amazingly there was a Mercedes he could do for a great price, 5,600GBP more...nope (not a great price I replied).

    Okay I got a great car, Seat SUV, 1,500 more (again not a great price on top of 1,300GBP already paid). We told him they were not great deals, and can we just get the vehicle we had booked, a Peugeot 2008. Clearly annoyed at no sell, he took me to see the car I booked for 1,300 GBP, what I saw was nothing short of a disgrace. A Vauxhall Mokka, the tires were bald and not a single panel was not damaged. I said I am going to be driving 2,500 miles and have a 6yr old, and I am not taking this car. This place is a disgrace, and the hard sell belongs elsewhere as we all come long distances to be met by these disgraced people.... In the end we got pressured into his 'best offer deal' exhausted from all the different options being thrown at us we left with what we thought was a better car for our month-long trip. Even then the deal was only brought down due to our constant refusal.

    What we got was a brand-new MG ZS and may possibly be the worst car I have ever driven. With 3 of us along with luggage the 1.5-liter, 3-cylinder engine can barely muster the necessary power to cope with motorway driving. In fact, I would go as far to say that it is dangerously underpowered. Accelerating onto motorway on ramps requires using the rev range of every gear and even then, you still have cars behind right on your bumper because you're just about managing 65mph. Overtaking slower lorries in particular required significant pre planning in order not to have faster cars in the overtaking lane crashing into the back of us. In addition, the understeer of the car makes country roads equally nasty to navigate. To think this car cost us over 2000GBP to hire is an absolute joke.

    We were conned by these fraudsters; I would avoid this place as they should be investigated for fraud and would not be surprised if Europcar goes out of business in next 12 months. What we ordered and what we got, could not even be comparable. The man behind the counter kept saying he had no other cars, yet the lot was full of cars. My booking had stated a Peugeot 2008 or similar, there were plenty of these cars close to the one he had shown me. I said why can I not have one of these, he said no they were taken.

    The car itself was a disaster! After leaving the rental center and on the M25, only then we noticed the car did not have a radio, clearly said on the screen the module was disconnected. In addition, the guy on the counter had mentioned is comes with navigation, again that was false lie. The MG ZS had no navigation system on the screen. The car broke down twice in heavy rain due to the automatic start stop feature. I disabled it after the 2nd breakdown as it would not start at traffic lights. On top of this I could not get the petrol cap off, I had to ask for help at the garage who used a wrench to take it off.

    I had no radio for a month traveling around, I did call Europcar customer service only to be told nothing useful and for me to bring the car in, I was on a month-long vacation and was not going to spend a day taking the car to be repaired. I have to say I have always had good cars globally, but this is by far the worst car I have ever rented, and I doubt I will be back.

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