Europcar Reviews

When I arrived at the rental location the small hybrid I reserved was not available so I was bussed off site. There I was given keys to a large, dirty and damaged SUV. 3 days later, when turning off a one way street into a parking lot and driving about 10 km/hour, a tire came off the its rim. If it had happened anywhere else, to a less careful driver, in this county of narrow, twisty roads, high hedges and rock walls, there would have been mayhem and possibly loss of life. Europcar charged me to have the vehicle towed 80 km from the incident and 95 km from home. I then had to transport myself back. The ordeal took 8 hours. I was not compensated for my trauma, time, meals or fuel. It was an incredibly awful experience.

Extremely disappointing experience. I rented a JEEP Avenger and during my rental the vehicle suffered a complete electronic failure. The dashboard, infotainment system, and all displays went completely black, making the car unsafe and unfit for use, especially as I was travelling to the airport. I tried calling customer service immediately, but the office was closed and no assistance was available. I was forced to arrange alternative transport at my own expense. Since then, I have sent multiple emails, including a formal complaint with photos and videos showing the fault. Weeks later, I have still not received a meaningful response or a refund.

I had a TERRIBLE overall experience with Europcar in Germany. I arrived at the pickup location in Trier, Germany (run by Michael **, according to the rental contract) on a very warm afternoon, 18 June 2026. I had reserved a "Standard Estate (Skoda Superb or similar)" car through Booking.com, had already paid $517 for the rental plus an additional $72 for insurance). I was expecting to pay an additional $127 or so on pickup for a one-way rental and an additional driver. On arrival, I was told that they did not have a Skoda available but they DID have a BYD for only a small upgrade fee. (Yes, the counter agent told me it was a BYD, a Chinese made car.) I asked for clarification and was shown a screen that seemed to indicate a total charge of approximately $1100. This was much more than expected, but it was hot, I was tired, and we needed to get on the road. So, foolishly, I signed on the signature pad which did NOT show the entire contract.

Thieves. Liars in Portugal. Run away. They double the contract price and overcharge hidden fees. So corrupt. Thieves. VERY BAD COMPANY. EVIL AGENTS AT ALL LEVELS OF EUROCAR EUROPE. PORTUGAL WORSE..

Do not rent from Europcar - specifically the Chur Switzerland Office. We had an absolutely horrible experience. We got a flat tire on a Saturday. There was no spare tire. No repair kit. Customer service closed. Roadside assistance number doesn't work for US phones. Totally stranded with all of our kids in the middle of nowhere. We found a local company and paid 250CHF out of pocket to patch the tire. When we returned the car Europcar told us to send an email. So we did and they responded by promising us a refund on the tire repair. We just had to send our banking details. So we did. Then they emailed and said actually no we aren't going to refund you. This is horrible customer service!

I rented a car from Europcar in France and later encountered a damage charge that required insurance resolution. Customer service communication was slow, inconsistent, and difficult to work with. It required repeated follow-ups over a long period just to obtain basic documentation needed for the insurance claim. There was also a lack of clear photographic evidence of the vehicle condition at the time of rental and return, which made it difficult to verify how and when the reported damage occurred. Although Europcar eventually provided the required documents and the insurance claim was successfully reimbursed, the overall process was unnecessarily prolonged and frustrating due to poor communication and incomplete initial documentation.

I was going through my bank statements today and found a random charge from Europcar for $645.92. I called immediately, and engaged in one of the most frustrating calls in my life. All the responder could tell me was that it was a cleaning fee. Later (literally an hour) she was able to tell me that she would need to process $250.00 from me to have the $645.92 returned to my account. It was the only option provided. When I asked to have some sort of explanation or summary of how the cleaning fee was assessed, or any details to support this type of fee, they could not provide anything other than 'I am sorry ma'am, this is all I know'. Later I was told there was a 'sensor glitch'. When I asked if I could get an email outlining the charges, I was also told that was not possible. I am beyond frustrated and will never use this agency again.

I rented a vehicle from Europcar in Naples, Italy. When we arrived, they did not have size car I reserved with an automatic transmission. I was told, to get a vehicle with an automatic transmission, they would have to upgrade me. When I returned the car, they charged me 180 Euros for the upgrade that was their fault, not mine. When I called customer service to request a refund of the upgrade charge, they said they would not refund the charge because I signed the rental agreement. Not sure how I'm expected to pay for an upgrade when they couldn't provide the car type I reserved.

These are disgusting liars and scammers! I booked a car for $137, and that was the "total price". At the counter, they refused to give me the car until I bought insurance for extra $230!! And, oh yes - "you can cancel reservation with a $91 penalty". Thank you very much! Car rental in Inverness. Jun 6, 2026 - Jun 16, 2026. Confirmation: #**.

I would like to share my experience with Europcar and formally express my disappointment regarding two separate vehicle rentals that raised serious concerns about customer service, vehicle quality, and safety. My first experience took place in Italy. The customer service was poor from the beginning. Staff members were not welcoming or helpful, and when I raised concerns about the condition of the vehicle, I felt that my feedback was dismissed. The cars appeared old and poorly maintained, and the representatives showed little interest in assisting customers or finding reasonable solutions.