Emirates Reviews

Emirates is a great airline to fly with and I have done so for almost 20 years. However I am completed disappointed by the customer service and there needs to be a significant rehaul there. The agents are completely inexperienced and not trained to handle queries besides very basic ones. I have been a member of the skywards loyalty program for over 16-17 years. 2 months ago when I tried to log in the pw would not work neither would it allow me to reset. Upon contacting the customer service online I was told that my daughter’s account had the same email as mine and as per their records as she is 21 now so they have cancelled my account???? My daughter has been 21 for 10 months now, so I was completely baffled. I even asked her to contact to have her email changed and she did and then she was told her account does not exist now????

I was on this flight and I needed to urgently visit the bathroom as I have a bladder infection, the flight attended refused to assist me, even after she saw me struggling with this. I ended up peeing the seats and I had to visit the doctor this morning because this made the infection worse. Her name is Ira, she’s tall and has golden brown hair. After the flight landed she did not even help me open the toilet and even the other lady that was around walked past me hitting me with her shoulder as she passed me. She had no patience nor willingness to be of help or to help me remain calm when this was happening. I am very disappointed that an airline such as Emirates, with such a reputation would have this kind of people representing its brand. I would like a formal written apology from the hostess herself. This is my second time complaining without a response from the Airline.

I had a very unpleasant experience with Emirates during the baggage check-in process. The staff were surprisingly rude and unaccommodating. As a passenger already under the usual stress of international travel, I was shocked by how strictly and aggressively they handled my luggage situation. I had slightly over 1kg extra on each piece of my checked baggage. Instead of showing any understanding or offering solutions, they insisted I remove the extra weight. I had to shift the contents into my carry-on and backpack, which was stressful and embarrassing.

Basically a dishonest company. I wasted a huge amount of time trying to get them to refund the additional amount I paid for a Premium Economy seat when Emirates rebooked me on a different flight that had no Premium seats. It should have been an automatic refund when they issued me a new boarding pass, but instead they wasted hours of my and American Express' time giving us the run around. And, I never did get a refund. Service on my Emirates flights was also condescending and poor. Will try to avoid them if at all possible.

I travel each year in summertime with my family in Emirates Economy Class. The level of food service, comfort, cleanliness and other amenities has steadily declined. Plus there are no benefits to being a loyal customer for so many years. No extra off for premier class or other upgrades., even though those seats are empty. I consistently ask to no avail. Then the buy extra luggage policy is further deceptive. I recently bought extra luggage as it said 60% off and when I called to say I was over charged, I was told that 60% was applicable after buying 5 pieces of luggage. Emirates has really declined in services and representation. Their staff is still courteous but other than that there is no value or attraction in traveling with Emirates.

Emirates charged me double for my business class booking, which cost $4674.35. When I requested a refund for one of the payment methods, they canceled my booking entirely and only refunded $71.65. This is the worst experience I’ve ever had with an airline.

I was a first class passenger. September 30th I was at Delhi airport. I was told my ticket is cancel because I did not pay visa fee. Before I reach to airport I have call Emirates air customer service TWO TIMES. Both time I was told I can pay fee at Dubai airport. At Delhi airport they hold me TWO hours. I offer to pay at Delhi airport with my American Express card or cash. They said they cannot accept payment there. I was So embarrassed and very nervous while they was holding me in first class line then someone from airport pay them and I have to pay him cash to get in the flight. 2nd Flight flight from Dubai To New York someone had heart Attack and die front of me. It was very bad experience. I am having trouble of sleeping and having nightmares.

Husband and I flew with this airline. Honestly, the worst experiences we had were in business class. They wouldn't allow us to get into their lounge since they claimed it was upgraded to business only. Their business class costs around $700, which is way more expensive than other airlines that offer more luxury and better service. First and last, never again. They won't treat you nicely. It's all talk about their airline, but they're not good at all. Won’t recommend and wish they have zero stars. Not even worth one star!

I recently booked a trip for my parents with Emirates Airlines, traveling from India to Seattle via Dubai. While I had high expectations based on their reputation, our experience with the wheelchair assistance service was disappointing. At Dubai Airport, despite a prior request for wheelchair assistance for both of my parents, none was provided. This caused a lot of inconvenience and stress, especially during the layover in a large and busy airport.

A year ago we had a major issue with Emirates Airlines which was 100% their fault, and I proved it was their fault yet they refuse to resolve the issue. I contacted them weekly and still no resolve. They are disgusting and no one should fly with them unless you don't care anything about responsibility of an airline, or lack of customer service. They cost us our trip to Cairo and all our tours etc. and refused to fix the situation or pay us for their ignorance.

I will give zero star. I have been flying for so long and each year their quality is getting worse. Fortunately, so many other options are now available. Worst cabin crew with attitude and treat customers as if we are flying free at their mercy! Flying by itself is stressful, on top of it, one has to put up with their arrogant attitude! Avoid them and use other world class airlines like SA and Qatar.

Please be careful! Emirates may serve contaminated water to their passengers and they may not know. If you argue over not getting a bottled water in this big airline the argument could lead you to get denied boarding on your next Emirates flight and get blacklisted. That is how the attendant crew are cruel and not trustworthy. They can simply poison and accuse passenger who argue over food and deny boarding them which costed thousands of $. I am sure they don't get away with it and pay much more somewhere else and that everyone can see how this Airline make false reports to protect their interest where the lost fund is a saving for a year of work. I am sure they won't get away cause those few flight attendants will do what they did to me and will get punished by those who can go after them.

I flew from Abu Dhabi on 12th November 2024. ( EY 05). The flight departed on time and arrived at IAD Washington DC an hour early. Excellent service. Also the Service I received from Ms. Arabelle ** was exceptional. She is very polite, kind, caring and professional. She deserves a recognition from the company. Thank you Ms. Arabella.

Emirates has always been pretty good. Dropping off Family at MIA - Brayan ** went above and beyond, first with his professionalism, then his efficiency confused us. I felt 1st class during our interactions with him. God Bless Brayan for his compassion. Please have him train others.

In response to your solution, I'm appalled by the outcome of this ongoing discussion regarding the damages done to my suitcase. Again, I never requested to have my suitcase repaired nor to receive assistance from the LV company. I purchased this suitcase from an external entity, and your company-Emirates Airlines, carelessly mishandled my suitcase. It has taken over 6 months for Emirates to decide on giving a $50 compensation and have stolen my damaged bag in the process. Upon the request of the airlines, I gave my suitcase to the Emirates/JFK handler on July 26, 2023 and have yet to receive the suitcase. In this regard, if my suitcase is not going to be returned, it is no longer consider damaged, it has transitioned to lost/stolen. I will like to escalate this issue further to a formal legal complaint due to the maltreatment and dishonest behavior conducted over the past 1 year.

I travel with Emirates from Dubai to Mumbai and return with my 2 yr old daughter. Trust me it’s a worst staff and service ever I have seen. While returning the haut was at Dubai Airport and there was a long Queue for boarding. As I was traveling with kid and that too single mother I requested the staff to get me in as my daughter was very cranky because of long wait and 3 hrs layover. Unfortunately I have to say this the staff is least bother about it and said you cannot go in and I have to be in the queue. I was really mad about it. Why the hell they mention that they give priority to kid while boarding. They do false advertising. Staff were so rude and arrogant special in Dubai airport. Because my day was cranky she fall down and got hurt and my whole trip got ruined. I will never recommend anyone Emirates flight.

Review of Emirates Airways. I recently had a disappointing experience with Emirates Airways. Due to medical issues, I had to cancel my flight. Despite informing them, I was still charged a $400 no-show fee and an additional $1000 to rebook the next flight. When I suggested purchasing my own one-way ticket and using my original return flight, they refused, stating that I must take the first flight to access the return flight. This policy felt inflexible and added unnecessary stress to an already difficult situation. Additionally, I was initially booked on a flight with a three-hour delay in Dubai, which was manageable. However, they did not allow me to board that flight and only offered an option with an 11-hour layover in Dubai. This added further inconvenience to my travel plans.

I am not a person of writing reviews as this could affect businesses but With Emirates I am been forces to get out of my chest. Worst customer service in my entire experiences flying around the world. Here is my history, I did have a flight booked months in advance for my birthday which for personals issues I had to cancel, before cancelling I called their customer services where I asked the best way to do cancellation as putting on hold my flight or others options, by their customer services instructions best way was to get a full refund back to my account which I agreed but before explaining them that the credit card that I used to buy the tickets it was cancelled due bank went out of business which their representative told that was not a problem as when I did the request of refund I could add where I wanted the money to be deposit which I did.

One of the worst cabin crew staff first and last experience to waste the money on Emirates, staff is very rude. If you ask them any help they will disappear and it seems like they are paying the money to us to travel. Will never ever travel on Emirates and even will advise other who are planing to travel on emirates to not waste your money on Emirates.

Emirates Airline may have a good service during the flight, but it has the worst customer service who do not have the ability to perform simple task. Even their complaint department does not bother to properly respond to every detail of your complaint. They are the worst airline ever that I had experience with their on land customer service and Dubai Airport.

Emirates. We had flight to Delhi via Dubai on the 29th to be there for Easter morning. We reached at 5:10pm for 9:50pm flight. We stood in the check in line for almost 2 hours before they even acknowledged that there is a delay and then another 45 minutes before they told us the flight is cancelled. When we tried asking for them to find other options since their only next flight was the following night they said they weren’t equipped to check flights at the airport and made us call. They didn’t even know the flight is cancelled or why more confirmation that it was due to the lack of customers on Good Friday and so they rescheduled to save money. They already told us nothing was wrong with the plane and couldn’t provide any valid reason for the cancellation.

This was the WORST most INHUMANE experience we've ever had to date, with any airline. no support or guidance from the Emirates team - in fact they shouted and laughed at us. Flights were cancelled the Tuesday before we were due to fly because of extreme weather, which is understandable, BUT the Wednesday after we were still told to come to the airport, even though no Tuesday passengers had flown. Our flight was rescheduled 6 times, and then eventually cancelled just after midnight. We were told to stay at the airport until 9am the following day to maybe get a flight.

Let's first say I was very excited about flying with Emirates. This would be both me and my first time. We are traveling to Dubai for the first time on our 11th anniversary. I called customer service six times before I booked and looked through the website multiple times before I booked our flight. Through the conversations with the reps and reading through the website, I was told I could use miles to upgrade my seats. I was also told how many points I needed to upgrade my seats. So I opened the Emirates card to get 60k miles, joined the Skyward program to get 10k miles and other benefits, transferred miles from other points programs, and purchased additional miles from Skyward.

I traveled with my wife and daughter. Roundtrip from Montreal, Canada to Ho Chi Minh City, Vietnam, departed on Feb 23, returned on March 14, 2024. When we checked in at YUL on Feb 23, the agent at the counter just asked us to also check in our two carried-on bags without weighting, we did and everything was fine. However, when we checked-in for the return flight from Ho Chi Minh City on March 14, 2024, flight EK 0393, the agent weighted our carried-on bags and said Emirates allowed only 7kg/each, and our 3 bags are over 30kg. This agent did not issue boarding passes, he asked us to remove things inside to make them 21kg in total, and come back to get boarding passes. We went out the airport to where our relatives were waiting to give them things we have to remove. When we returned to the counter the agent did not reweight our bags; he just said: "next time don't bring overweight" and gave us the boarding passes.

I recently traveled with Emirates from Dallas to Dubai on flight EK222 and the experience was far from the world-class service I anticipated. As a frequent flyer, I understand the unpredictability of air travel, but certain aspects of this journey require attention. Firstly, the presence of crying children can be an inevitable part of flying, but when seated next to two infants for an extended flight, the disturbance is considerable. While I recognize the limitations of the cabin crew's influence over children's behavior, the lack of intervention or alternative solutions was disappointing. Moreover, an incident involving hot coffee being accidentally spilled on me was met with a mere apology, with no first aid or proper assistance offered. I was surprised to learn that such an incident wasn't even reported by the cabin crew, as per the airline's response.

Arrived to JFK this afternoon from Dubai in first class which worth around 17k for a ticket. When we arrived at JFK the luggage carousel was a mess with people going from one to other (they have 2 carousel because it was a big plane). I took an identical luggage to mine by mistake. I happened to have a driver from Emirates and we were about to get into Washington bridge when me phone rang and someone from Emirates airline is telling me that I took a bag by mistake and I have to return it now or pay for the shipment of the 2 bags. I told them I’ll come back now (we literally on the way for around 1 hr and another 1 hr to get back to the airport). When I arrived at the airport the supervisor for Emirates station at JFK refused to provide me with any ride saying the airline has done that already and this is not their policy. I explained to her I know couple of friends/family who had similar experience like this and the airline was generous enough to take care of their customer.

During my trip using Emanates traveling from Toronto to Dubai, my luggage and its contents were damaged (my MAC Book Pro was dented, and my iPhone 12 screen was broken). When after spending a significant amount of time claiming and waiting, the airline refused to compensate for the damage it caused! I highly recommend you avoid Emirates and protect your health and property against their non-civilized behavior.

We booked as a family to travel from Boston to Bengaluru, via Dubai. We have always traveled by Qatar and they always assigned the family seating together, but not Emirates. They put each of us in different middle seats, including our child. When we requested the check in agent he was so rude and didn't even listen to us. One of us has a health issue and needed an Aisle, but they wouldn't do anything even after we offered to pay.

I bought tickets in business class for my parents. My father [86yrs] is disabled due to stroke with residual weakness and significant verbal impairment and memory issues. I called the airlines about seating, 10 days prior to departure and they assured me that my parents would be sitting next to each other. But they can't give seat assignments until 48 hours prior to departure. I called them again 2 days prior to departure and told me that and I quote "it is their policy to seat passengers separately if they do not pay extra for seat assignments". I asked them what would happen if I did not pay extra if I travel with my 2 yr old son and they said that we will be seated separately.

Emirates will just processed you in its process...like a luggage. And in case if there is a cancelation Emirates will deduct 40% and you have fill form for each passenger even though you bought as one payment. Then you got to wait for up to 21 days. If you cancel emirates will teach you lesson..