Emirates Reviews

I recently booked a trip for my parents with Emirates Airlines, traveling from India to Seattle via Dubai. While I had high expectations based on their reputation, our experience with the wheelchair assistance service was disappointing. At Dubai Airport, despite a prior request for wheelchair assistance for both of my parents, none was provided. This caused a lot of inconvenience and stress, especially during the layover in a large and busy airport.

A year ago we had a major issue with Emirates Airlines which was 100% their fault, and I proved it was their fault yet they refuse to resolve the issue. I contacted them weekly and still no resolve. They are disgusting and no one should fly with them unless you don't care anything about responsibility of an airline, or lack of customer service. They cost us our trip to Cairo and all our tours etc. and refused to fix the situation or pay us for their ignorance.

I will give zero star. I have been flying for so long and each year their quality is getting worse. Fortunately, so many other options are now available. Worst cabin crew with attitude and treat customers as if we are flying free at their mercy! Flying by itself is stressful, on top of it, one has to put up with their arrogant attitude! Avoid them and use other world class airlines like SA and Qatar.

Please be careful! Emirates may serve contaminated water to their passengers and they may not know. If you argue over not getting a bottled water in this big airline the argument could lead you to get denied boarding on your next Emirates flight and get blacklisted. That is how the attendant crew are cruel and not trustworthy. They can simply poison and accuse passenger who argue over food and deny boarding them which costed thousands of $. I am sure they don't get away with it and pay much more somewhere else and that everyone can see how this Airline make false reports to protect their interest where the lost fund is a saving for a year of work. I am sure they won't get away cause those few flight attendants will do what they did to me and will get punished by those who can go after them.

I flew from Abu Dhabi on 12th November 2024. ( EY 05). The flight departed on time and arrived at IAD Washington DC an hour early. Excellent service. Also the Service I received from Ms. Arabelle ** was exceptional. She is very polite, kind, caring and professional. She deserves a recognition from the company. Thank you Ms. Arabella.

Emirates has always been pretty good. Dropping off Family at MIA - Brayan ** went above and beyond, first with his professionalism, then his efficiency confused us. I felt 1st class during our interactions with him. God Bless Brayan for his compassion. Please have him train others.

In response to your solution, I'm appalled by the outcome of this ongoing discussion regarding the damages done to my suitcase. Again, I never requested to have my suitcase repaired nor to receive assistance from the LV company. I purchased this suitcase from an external entity, and your company-Emirates Airlines, carelessly mishandled my suitcase. It has taken over 6 months for Emirates to decide on giving a $50 compensation and have stolen my damaged bag in the process. Upon the request of the airlines, I gave my suitcase to the Emirates/JFK handler on July 26, 2023 and have yet to receive the suitcase. In this regard, if my suitcase is not going to be returned, it is no longer consider damaged, it has transitioned to lost/stolen. I will like to escalate this issue further to a formal legal complaint due to the maltreatment and dishonest behavior conducted over the past 1 year.

I travel with Emirates from Dubai to Mumbai and return with my 2 yr old daughter. Trust me it’s a worst staff and service ever I have seen. While returning the haut was at Dubai Airport and there was a long Queue for boarding. As I was traveling with kid and that too single mother I requested the staff to get me in as my daughter was very cranky because of long wait and 3 hrs layover. Unfortunately I have to say this the staff is least bother about it and said you cannot go in and I have to be in the queue. I was really mad about it. Why the hell they mention that they give priority to kid while boarding. They do false advertising. Staff were so rude and arrogant special in Dubai airport. Because my day was cranky she fall down and got hurt and my whole trip got ruined. I will never recommend anyone Emirates flight.

Review of Emirates Airways. I recently had a disappointing experience with Emirates Airways. Due to medical issues, I had to cancel my flight. Despite informing them, I was still charged a $400 no-show fee and an additional $1000 to rebook the next flight. When I suggested purchasing my own one-way ticket and using my original return flight, they refused, stating that I must take the first flight to access the return flight. This policy felt inflexible and added unnecessary stress to an already difficult situation. Additionally, I was initially booked on a flight with a three-hour delay in Dubai, which was manageable. However, they did not allow me to board that flight and only offered an option with an 11-hour layover in Dubai. This added further inconvenience to my travel plans.

I am not a person of writing reviews as this could affect businesses but With Emirates I am been forces to get out of my chest. Worst customer service in my entire experiences flying around the world. Here is my history, I did have a flight booked months in advance for my birthday which for personals issues I had to cancel, before cancelling I called their customer services where I asked the best way to do cancellation as putting on hold my flight or others options, by their customer services instructions best way was to get a full refund back to my account which I agreed but before explaining them that the credit card that I used to buy the tickets it was cancelled due bank went out of business which their representative told that was not a problem as when I did the request of refund I could add where I wanted the money to be deposit which I did.

One of the worst cabin crew staff first and last experience to waste the money on Emirates, staff is very rude. If you ask them any help they will disappear and it seems like they are paying the money to us to travel. Will never ever travel on Emirates and even will advise other who are planing to travel on emirates to not waste your money on Emirates.

Emirates Airline may have a good service during the flight, but it has the worst customer service who do not have the ability to perform simple task. Even their complaint department does not bother to properly respond to every detail of your complaint. They are the worst airline ever that I had experience with their on land customer service and Dubai Airport.

Emirates. We had flight to Delhi via Dubai on the 29th to be there for Easter morning. We reached at 5:10pm for 9:50pm flight. We stood in the check in line for almost 2 hours before they even acknowledged that there is a delay and then another 45 minutes before they told us the flight is cancelled. When we tried asking for them to find other options since their only next flight was the following night they said they weren’t equipped to check flights at the airport and made us call. They didn’t even know the flight is cancelled or why more confirmation that it was due to the lack of customers on Good Friday and so they rescheduled to save money. They already told us nothing was wrong with the plane and couldn’t provide any valid reason for the cancellation.

This was the WORST most INHUMANE experience we've ever had to date, with any airline. no support or guidance from the Emirates team - in fact they shouted and laughed at us. Flights were cancelled the Tuesday before we were due to fly because of extreme weather, which is understandable, BUT the Wednesday after we were still told to come to the airport, even though no Tuesday passengers had flown. Our flight was rescheduled 6 times, and then eventually cancelled just after midnight. We were told to stay at the airport until 9am the following day to maybe get a flight.

Let's first say I was very excited about flying with Emirates. This would be both me and my first time. We are traveling to Dubai for the first time on our 11th anniversary. I called customer service six times before I booked and looked through the website multiple times before I booked our flight. Through the conversations with the reps and reading through the website, I was told I could use miles to upgrade my seats. I was also told how many points I needed to upgrade my seats. So I opened the Emirates card to get 60k miles, joined the Skyward program to get 10k miles and other benefits, transferred miles from other points programs, and purchased additional miles from Skyward.

I traveled with my wife and daughter. Roundtrip from Montreal, Canada to Ho Chi Minh City, Vietnam, departed on Feb 23, returned on March 14, 2024. When we checked in at YUL on Feb 23, the agent at the counter just asked us to also check in our two carried-on bags without weighting, we did and everything was fine. However, when we checked-in for the return flight from Ho Chi Minh City on March 14, 2024, flight EK 0393, the agent weighted our carried-on bags and said Emirates allowed only 7kg/each, and our 3 bags are over 30kg. This agent did not issue boarding passes, he asked us to remove things inside to make them 21kg in total, and come back to get boarding passes. We went out the airport to where our relatives were waiting to give them things we have to remove. When we returned to the counter the agent did not reweight our bags; he just said: "next time don't bring overweight" and gave us the boarding passes.

I recently traveled with Emirates from Dallas to Dubai on flight EK222 and the experience was far from the world-class service I anticipated. As a frequent flyer, I understand the unpredictability of air travel, but certain aspects of this journey require attention. Firstly, the presence of crying children can be an inevitable part of flying, but when seated next to two infants for an extended flight, the disturbance is considerable. While I recognize the limitations of the cabin crew's influence over children's behavior, the lack of intervention or alternative solutions was disappointing. Moreover, an incident involving hot coffee being accidentally spilled on me was met with a mere apology, with no first aid or proper assistance offered. I was surprised to learn that such an incident wasn't even reported by the cabin crew, as per the airline's response.

Arrived to JFK this afternoon from Dubai in first class which worth around 17k for a ticket. When we arrived at JFK the luggage carousel was a mess with people going from one to other (they have 2 carousel because it was a big plane). I took an identical luggage to mine by mistake. I happened to have a driver from Emirates and we were about to get into Washington bridge when me phone rang and someone from Emirates airline is telling me that I took a bag by mistake and I have to return it now or pay for the shipment of the 2 bags. I told them I’ll come back now (we literally on the way for around 1 hr and another 1 hr to get back to the airport). When I arrived at the airport the supervisor for Emirates station at JFK refused to provide me with any ride saying the airline has done that already and this is not their policy. I explained to her I know couple of friends/family who had similar experience like this and the airline was generous enough to take care of their customer.

During my trip using Emanates traveling from Toronto to Dubai, my luggage and its contents were damaged (my MAC Book Pro was dented, and my iPhone 12 screen was broken). When after spending a significant amount of time claiming and waiting, the airline refused to compensate for the damage it caused! I highly recommend you avoid Emirates and protect your health and property against their non-civilized behavior.

We booked as a family to travel from Boston to Bengaluru, via Dubai. We have always traveled by Qatar and they always assigned the family seating together, but not Emirates. They put each of us in different middle seats, including our child. When we requested the check in agent he was so rude and didn't even listen to us. One of us has a health issue and needed an Aisle, but they wouldn't do anything even after we offered to pay.

I bought tickets in business class for my parents. My father [86yrs] is disabled due to stroke with residual weakness and significant verbal impairment and memory issues. I called the airlines about seating, 10 days prior to departure and they assured me that my parents would be sitting next to each other. But they can't give seat assignments until 48 hours prior to departure. I called them again 2 days prior to departure and told me that and I quote "it is their policy to seat passengers separately if they do not pay extra for seat assignments". I asked them what would happen if I did not pay extra if I travel with my 2 yr old son and they said that we will be seated separately.

Emirates will just processed you in its process...like a luggage. And in case if there is a cancelation Emirates will deduct 40% and you have fill form for each passenger even though you bought as one payment. Then you got to wait for up to 21 days. If you cancel emirates will teach you lesson..

Attention all prospective travelers considering Emirates Airlines for your upcoming trips, we would like to bring a recent issue to your attention. It has come to our notice that Emirates Airlines has been canceling fully paid and confirmed seats without providing any prior notification to affected passengers. This unfortunate situation has arisen due to a technical glitch within their system.

My son and I bought tickets to travel on Emirates on June 14, 2023 from Miami to Thailand. My son uses a wheelchair and a ventilator. We boarded the aircraft and after about 1hr, they decided to deboarded us, noting that they need more medical info on my son. We were so disappointed and devastated but we went home and submitted all they requested to Emirates medical team. The medical team in Dubai gave us medical clearance to travel.

This is the worst airline as the customer service provided by call center including airport counter staff was terrible. I spent many hours for on the phone multiple times and I was provided misleading information that could not be trusted. I sent a complaint to their customer affairs and they did not check anything, listen to any calls and responded as if nothing happened. This is the first time I flew this airline but will never fly again or recommend an one to fly. Customer service is not a core value and will not use ever in my life again.

I would like to say that the staff working for this airlines is disgusting. They do not assist with real issues. They also do not help you when you are stuck in other countries. I visited India with them and they would not allow me and my family member to board the flight. My sister had an issue with her visa and it was resolved, they still did not allow her on the plane even though the plane did not leave. The manager was called and he had a nasty attitude and refused to help me. All they told me was I should book another ticket. When I called the number they gave me, it was not even a working number. Then when I found the number on the internet, a flight for the same day was $3200 USD. The plane is not even luxurious to charge that amount of money for a flight. This is very unprofessional. It makes me not even want to visit India ever again. Emirates is also out of the book for an airline for me.

Emirates Airlines is a fraud! Adverstises to be a magical airline and had the worst experience of 10 lifetimes! Even worst: THEY SCAM people with their UPGRADES on the plane! You get an e-mail saying you can upgrade for $1800 from economy to business. Then "server" DOESN'T WORK. You go to the counter and it becomes $2000. Then the counter person says she couldn't do it, try on the plane for a "bit more". Well, I was charged $3600 per passenger to upgrade in the plane! Old, dirty, broken business seat with bad food and ok service! CHOOSE ANOTHER AIRLINE! They canceled my return flight after I complained!!!! Contacted top management Tim **, Consumer Affairs, in airport, forget it! They give you the run around only! DISGUSTING!!! ORLANDO TO DUBAI JAN 25, 2023. RETURN FEB 3, 2023.

Incredibly poor experience for such an incredibly expensive flight. We flew from Milan to Atlanta with a connection in New York. We were held on the tarmac for almost an hour and a half with no explanation. Not surprisingly, we missed our flight. I went to the counter to get rebooked to a new one. It took 2 hours for the (extremely rude) customer service representative to offer me a flight 24 hours later and a motel (1/5 star review on Google). They insisted nothing else was available even though we were seeing tons of availability on our own. Furthermore, they told us we would get reimbursed for Ubers and food during the 24 hours. I contacted Emirates several times and have had no such luck in getting reimbursed. They completely ignore you. Will never fly Emirates again despite the name brand. Give me my money for the Ubers and meals!

Our luggage was damaged and became useless on our trip from NYC to Milan Italy. The agent at the airport took pictures completed the report and directed me to purchase another replacement one. The item was under my disabled partner Alejandro **. I sent an email to the email provided upon returning. They took long to respond. They requested the receipt of my new item. They refused to refund stating that they only replace or repair the damaged luggage. The item has no chance of repair as confirmed by Emirates agent at Malpensa. How do you replace it if not refunding me for the new one?

I have traveled with Emirates (booking reference: **) and had a horrible experience in August and September 2022. I made a complaint to them with the following reference number: ** regarding my experience on the trip and described the issues I experienced in great detail. The airline was not empathetic towards the poor experience, overall service, and discomfort they had caused to me as a passenger. They merely apologized and brushed me off. I am very disappointed and I was hoping after making a complaint, they would be more understanding and compassionate for the discomfort I experienced which was caused by them. Unfortunately, they do not care and do not do anything to make things better. I will be strongly considering using other airlines after this experience.