Dollar Rent A Car Reviews

They said that I didn't return the receipt for the gas that I purchased and so they charge me for 1 gallon of gas which was $10 and I clearly gave the guy at the counter the receipt and made sure the car was full and they still charge me 10 dollars for one gallon of gas. Outrageous. I will never rent from Dollar again!

Picked a car in Las Vegas. Fuel tank should have been full but was only half which I only noticed after leaving the rental office. As we were driving to San Francisco I decided to continue and notify the rental agent upon arriving At our destination which I duly did. This office was most helpful and apologetic and tried to make a refund for the fuel as I returned the car full but was unable do so and advised me to ring their customer service department who would be able to assist. I rang the Las Vegas office who again apologized and said they would make a note of the fuel issue and that the customer service office would arrange for a refund. After waiting on the phone for 15 minutes or more I was greeted by a smug arrogant female who basically didn't want to know more or less called me a liar and refused to do anything.

Arrived at Frankfurt Airport to pick up my "awesome deal" for a compact car. I have rented cars all over the world and many, many times. First time user of Dollar in Frankfurt, however. Clerk pointed out the 2nd page, middle of the paragraph fine print, that states, written proof must be provided that the credit card, indeed, covers full damage in Germany. Needless to say, I didn't have my platinum credit card information on me showing that my credit card has full coverage. Don't all platinum credit cards have this? So I refused to pay the additional 20+/day Euros to take the car. That's how they get around providing you with the "awesome deal". Fortunately I was not in dire need to take the car. My advise: use Sixt rental instead. First and last time I use Dollar.

We ordered a standard SUV (Type Grand Cherokee) at the airport Fort Lauderdale. We got a Nissan car, with nothing in it. Not even a mechanical help to adjust the side mirrors!!! The employees have been very unfriendly after we waited for almost one hour. The car was booked with a full tank. It was not even 3/4 full, and we got nothing back. The driver seat was not adjustable in height, so my wife could not drive because she was not tall enough to see over the dashboard. So we paid the extra driver for nothing. We asked for another car or an upgrade. They said, there is no other car and an upgrade would cost 65$/day!!! Tell you, it was a bad experience. I can not recommend this company, even they have cheap offers.

I booked a rental car from Dollar Rent A Car online for a trip to visit my brother who was have a very serious operation in July 2015. When I arrived at the Las Vegas Airport, I have to wait in line for approx. two hours. The agents were rude and very slow. One agent was chewing gum and blowing bubbles while waiting on customers.

This was my first time to rent a car from Dollar. I booked two months in advance with booking.com to get a car from Washington and drop it off in New York. Booking website showed me that the total charges without the insurance would be 166.25. I also bought the insurance from booking.com. The agent who talked to me in Dollar office was very rude. I don't want to refer to his nationality but he definitely didn't speak good English, and what bothered me the most was that he was super impatient and didn't want to explain anything to me.

I rented an SUV from rentalcars.com over the Internet 7/15/15 for our family trip to Kona, HI. We were to pick a Ford Escape or similar up from Dollar Rent a Car 7/17/15 $201 for the week. Total bait & switch operation. Dollar wouldn't accept any of the pre-authorized deal with rentalcars.com. Dollar wanted to rent us a Jeep 4x4 for $700 a week. We ended up with a Dodge Journey for about $600 a week. Yes, that's 3x what we had agreed to with rentalcars.com. Please do yourself a favor and don't use either of these two companies. We won't be back to Kona, HI as well...

We waited 45 minutes in line at the Las Vegas airport Dollar rental desk and had at least another 45 minutes to go. I called to cancel the pre-paid reservation and was told I missed the deadline but could request a refund through a partner "CarTrawler" which is apparently located in Ireland. By the time we gave up and rented from Enterprise (which took 15 min.) the line at Dollar/Thrifty was twice as long. We would have spent less time flying from San Francisco to Las Vegas than standing in line at the Dollar check in counter! (Those arriving later had a much worse experience.) The lack of customer service was stunning, and only got worse.

Thought I had found a great deal for renting a compact car for $262.86 for 4 days but upon arrival at the desk all these hidden costs I was subjected to that I was not aware of when I was booking online appeared which would have changed my mind about renting from dollar! I had no choice at this point but pay the additional costs as I had already made the partial payment online and if I backed out now I would be subjected to more fees. Anyhow the additional charges exceed the original charges and if I known before hand I would not have rented the car at all!!! So in total I end up paying: $574.17 for 4 days! Now that's just ridiculous and I would have definitely not have rented at all if I knew about those "Optional charges!"

So my grandmother in Cleveland gets ill and I take a last minute flight to go visit her. I go on the Dollar Rent A Car website and reserve a vehicle. I fly 1200 miles and put half of it on my credit card...the shuttle was sooooo late as well. After the long line I finally get to the counter and was told they did a credit check and denied me a vehicle. AFTER TAKING WHAT LITTLE MONEY I HAD AND PROMISING ME A VEHICLE. At this time it was 11:30pm and I had nobody to pick me up. The rude guy at the counter said all I can do is take an Uber (60 miles to my grandmother’s house). Not only did I have to pay $80 for that late night ride, they said it would be a few days until my deposit was refunded.

First of all when you call the 1800 number and they ask you what language English or Spanish, I tried both you cannot ever understand what they are saying. They tell you they will call you back and they don't. When you pick up your vehicle they add a bunch of hidden charges. I had an international student that did not speak English and they charged him for a full price of an SUV and he was given a small Chevy Cruze. What a rip off, sounds like a bunch of thieves. You can't even get through the location of where you rented the car. Every number takes you to a operator in the Philippines. This company sucks. I'm going to make sure I put the off limits to my students that attend courses in the United States.

I wish there was an option for no stars. First time customer and what a mistake I made choosing them. The employees were so rude and it took a very long time to pick up the car and drop it off - we came very close to missing our departing flight. There were also extra charges made to my credit card with no explanation from them on what they were for. It has also been impossible to get in touch with anyone there. Do yourself a favor and stay away!

I rented a minivan through Dollar as part of a family holiday to Florida. On arrival I was told I should have navigation. When I asked why it wasn't fitted as standard I was simply told it was an option. I agreed to rent the Garmin device for $195 for the 14 day period. The device was handed to me and demonstrated. Imagine how I felt when the car I chose had not only one but two navigation devices, one built in and one retrofitted Hertz device. When I complained I was told I had agreed to rent the device and my complaint was closed without further communication. Disgraceful policy and disgraceful customer service.

I rented a car in Chicago in April on 2015 and was charged for tolls my vehicle did not incur. I responded to all communication including the documentation requested by Dollar proving my vehicle could not have driven through the tolls indicated. I requested proof from Dollar and they did not provide it and Illinois Toll way could not send photos either.

On July 19 at 3:08 we pulled up to dollar rental car at Newark airport. Valentino went to the desk while I cleaned out the vehicle. The lady behind the desk told him to drive around to return the vehicle in the back lot. He jumped in the driver seat and I got in the car and we drove around to the back lot. We went to the front desk after the car was inspected. We handed her her contract. We asked if she could apply A promo code that we were given and told to give to her upon checkout. She explained to us that it had to have been printed so she could attach it to our contract.

I recently rented a car in Miami 07/11/2015 to 07/17/2015. After a 45 minute wait in line at the counter, I proceeded to the pick-up area. There I saw about 100-150 people waiting around the pick-up counter (which was marked Thrifty). I gave the girl my ticket, she took it and put it under a pile of about 50-60 (? ), not exactly sure how many. She did not give me any info at that time. I asked her "How long will it be to get my car?" She said "about 15 minutes". That is when a person yelled "it's going to be over an hour, because that is how long I have been waiting". I said "No way" to the girl, she didn't even look at me. So I looked her in the face and said "Are you the manager?" She said "No." I said "I want to speak to the manager", She said "I will get him for you."

Waited :30 for a car with a reservation and I started first in line with one person being helped. Did not have the car in the class that I rented when I went to pickup... but took what they had as I was not going to wait another :30. This was a drop off at another location situation. I returned the vehicle Sunday (today is Sat) and both Friday and today I'm getting messages that vehicle was not returned and if I don't contact immediately they'll report as stolen.

Worst telephone reservation service in the history of American business. On the first day, waited, in 2 calls, 42 minutes on hold with endless stupid announcements stating that a representative would be "back in a moment." Gave up and called the second day, and waited 22 minutes on hold with the same stupid announcement before I gave up. Forget Dollar and go to one of the companies that knows how to treat customers, such as Avis, even if it costs a few dollars more.

Just avoid this company and go to one that operated honestly! They are very well organized to rip you off. It should be possible to ban somehow companies that are doing business this way. I made a reservation via Auto Europe and paid long in advance around 400 euro for 13 days. When arrived to San Francisco airport, the lady at the counter of Dollar asked me for my credit card and indicated me to read the contract and then sign it. I had to read it on a small black and white screen of maximum size 15x10 cm. Because of the very small screen, I had to scroll I would guess at least 25 very small pages and then signed it on that touch screen. I just don't remember that any price was displayed on the screen. She also told me to bring the car back with the empty tank because they offer for free a full tank of gas. This seemed to me a strange but not strange enough to ring some alarm bells in my head.

Spoke with agent requesting to extend the rental of the car for additional days. I returned the car on April 8, 2015 and paid for days extended. On June 15, 2015, Dollar Rental charged my debit card on file $275.00. I spoke with the agent who said I needed to call the corporate office. I was told the charges was for them having to contract with a third party who repo the car. Well, that is not true since I physically returned the car and paid what I owed. I was not notified in any way about these bogus charges. I spoke to the debit card company and they indicated that I was a forced payment. Dollar Rental stole my money.

Booked a car that could seat 5 and carry 4 bags and when we arrived in Tampa, Florida they said that we booked a smaller car that could seat 4 and carry one bag. They blamed the booking agency and said we could pay $200 to upgrade to the car we had actually booked. The people at the desk were very unhelpful and said that it was not their problem and they could upgrade us if we would like. In order to get our party of 5 to the hotel we paid for another family member to upgrade their car booked with another rental company. We refused to give Dollar any more money as we had already been ripped off. Do not use them. They like to say they are one of the big rental companies that put customers first but they are a rip off.

I had first called my credit card company to see if my airline tickets were charged and I had a charge for a rental car through Dollar Car Rental. I never pay for a car before going to my destination and I would of had to pay additional $69.00 and whatever else they want to charge me. I was supposed to reserve this compact car for $214.99 total and it was going to cost me more and then when I ordered the car online with Dollar Car Rental I was charged an international fee to my credit card company.

First time and last time customer. 2-hour line to get my reserved car. Apparently the 6 automated check-out kiosks were down because the company can't be bothered to run them late at night. On return, got charged $10 for fuel despite having filled up two blocks away minutes earlier, and even after the returns lady checked the fuel level. Rude shuttle bus driver smirking and chuckling at customers. She made walk extra far because she couldn't be bothered to pull over closer to their terminal. Same level of disrespect and rudeness was had from most staff.

I have never been so disappointed with a company in my entire life. We waited at the airport for 45 minutes before a shuttle came to pick us up. When the shuttle FINALLY came it was not clearly marked and we couldn't figure out where we were going. This company is NOT worth your money and we will always rent a car right at the airport instead of ahead of time.

I want to report the very poor standard of customer care I received with Dollar at Denver Airport (at 23520 E 78th St, Denver Intl Airport) - Receipt No ** for car hire (July 02-09, 2015). Here are my key complaints:

The worst experience ever... Busy tourist hours, one clerk at desk, 12 people in line, came over to line and told us there would be an hour wait for any car. I had a confirmed reservation, flew from Pittsburgh to Tampa, no car for an hour. Unacceptable non service... DO NOT USE THEM.

The car provided was dangerous. The brakes were in need of replacement, the tires were out of balance, there was no tread left on the tires, and the car smelled stale. A bad combination when you are taking a vacation in the mountains!

Line out door after 40 min wait for shuttle. 2 hours to get rental car.

Pre-paid for a eight passenger vehicle online for pick up at the Denver airport on July 9, 2015. Spoke to Manager at Dollar he said that I had to pay 100.00 more for the car I rented online. I left there in a 7 passenger vehicle. If you look on Dollar rent a car web site it shows full size SUV holds 8 passengers. It shows Tahoe or similar that holds 8 passengers. Not seven!

They find a microscopic tear on the windshield and charged us $17. When we mentioned the cigarette holes on both front seat (we are non smokers), they said they didn't check the inside but they were thinking about it. Verbatim! Also, at the arrival terminal, they shuttle was 30 min late. We saw all the other companies 2 or 3 times before ours. We had to call what's going on... Will never do business with these people.

I rented a car with this company. On the day of the rental I verbally declined rental insurance from them, however when I looked at my receipt it had a $233 charge for Ldw1. I asked the representative what this was and he said it's a hold on my card in case I didn't return the car. He specifically mentioned I would get this amount back when I returned the car. Three weeks later and the full amount is being charged to my credit card. I called customer service and the lady was so rude. She said I should have looked at what I was signing!! This company uses unethical business practices, tricking rushed travelers into hidden fees! I don't think I will get my money back ever. THEY ARE CROOKS. DO NOT RENT FROM DOLLAR EVER!!!!

Auto Europe and their partner in crime, Dollar/Thrifty charge your credit card afterwards for a multiple amount than agreed upon. Their website says, "no hidden fees", but I had nothing but the opposite. Customer support runs away from all responsibility. To avoid, there are much better alternative car rental companies.

I am a customer who is very upset because I prepaid a reservation and when I get there they never rented the car. Dollar Rent A Car came up with a ridiculous information that my credit did not pass due to the horrible credit company they use to check for credit. After that next to them is Enterprise, Hertz, and other rental companies, well I was able to rent from them and a better car than what I originally prepaid for to hold my reservation. It is ridicule that they put customers through this. It needs to be stated in big letters for the customer to see. Dollar never returned my money that was prepaid. Rent at your own risk. It is better to pay more you lose less than trying to save with a company that steals from customers.

I rented a car for two days in Detroit with Dollar. I was in a hurry to leave the car rental area and go to my next destination so I completely forgot to check the car. I ended up getting a Ford Focus 2013, with 50,000 miles on it. I only had the car for two days. I took the car back, and I was again in a hurry to go back to the airport to catch my flight. As soon as I pulled up the parking lot, the employee noticed the car had a scratch about a foot long on the bumper and it was cracked. She looked at it for a long time, did not even say anything to me and then finally said she had to get an accident report form. I was completely in shock because I did not cause this damage and felt like I was being blamed for it.

We got a quote by phone and arrived to pick up the vehicle. We received the dirtiest, oldest, and most beat up Jeep we have ever received in all of our trips to Hawaii. When the cd player did not work I returned it hoping we would get a nicer one: nope. If it were even possible we were given an more dilapidated, smelly, and dirty rat trap of a vehicle. As we thought we had a pretty good deal and planned on doing a bit of 4 wheeling I left without complaint. Ultimately we had to use beach towels from the resort as makeshift seat covers because the car was so dirty.

My family had to rent a car to get from Charlotte, NC to Asheville, NC after our flight was canceled. It cost us over $200.00 to drive it one day, one way. This was May 23rd. We rented it to drop off at the Asheville airport. I returned the car the next evening, tank full, but there wasn't a Dollar representative at the airport in Asheville. We had to have the Hertz rep take the key and receive the car. They said that the Dollar rep picks the cars up in the morning and this was the procedure to to follow.

On 19 Jun I rented a vehicle from your company while on government travel. The vehicle was returned on 23 June. Upon return, the attendant was having issues with printing receipts and promised to email a copy. I have made several attempts over the past 2 weeks to obtain a copy of my final receipt. On 30 Jun my card was charged $279.97 by Dollar. As a customer, I am entitled to a copy of my receipt. To be promised a copy by several reps when I called in addition to the local office where the car was rented and not receive one is obscured.

I've booked a car to pick up at 9 am at MIA Airport on Jul, 5th. After waiting for 1 hour in the line for counter desk, they sent us to car pick up floor, where we were informed that our car was not ready and we would have to wait 45-60 minutes more. So it's 10:45 am and we're waiting for the car that has been booked for 9 am. This is a complete lack of respect with the customer. Never book a Dollar before.

I booked a premium SUV online through Expedia from Dollar at the Denver Airport at an advertised price of $111/day for three days. I requested a Suburban and the boy behind the counter said that he had an Armada. I asked if they had anything else and he said they also had a Yukon (not a Denali). I asked if the price was the same for all of them and I was told they were all premium SUVs and the price was the same. Before he gave me the receipt I asked what the total price was and he said it was $657, which I was OK with because I also got the fuel option. During the return of the vehicle the rude person checking the car in told me the total cost was $990 and pointed out that I was being charged for a luxury SUV. I told her the Yukon was GMC's version of the Suburban, and she told me it was in fact a luxury SUV. We were running late for the airport and I didn't have time to find a manager.

We ordered a minivan online for my family. When we got to the counter they tried to upsell me a SUV. I bit and got the SUV until the seat didn't go down. So we were left with the last minivan that they had. Since it was the last one we had to take it. It smelled of puke and we ended up with a flat tire. They didn't want to hear anything. So we took the car back to Fort Myers after an hour and a half ride and waiting one hour for AAA. The person at the desk was **. He was an **. He tried to put me in a minivan that had a broken front seat that was not sitting straight. I went back and told ** and he wasn't even apologetic. They do not care once they make a sale. They couldn't care that I spent 5 hours straightening out their puke smelly car and made me pay $74 for their tire that went flat. They should call this place penny rent a car because that is what it is worth!!!! Never again! Stay Away!!!

Rented car from Dollar Rental Car in Fort Myers for a 11 day beach vacation. When I returned the car I was charged to my credit card $100.00 to vacuum the sand. Seems outrageous that they charge so much when they will need to vacuum anyways. I guess I should have went to the car wash to vacuum before returning the vehicle. Seems like a scam.

The salesman at the counter billed for "ROADSAFE," which on the screen read as "Optional." When I told him that I did not want ROADSAFE, he said that it was an airport tax, which I thought was completely incorrect. I asked again, "It says 'optional.' I do not believe that this is an airport tax. Also the name ROADSAFE does not sound like an airport tax." He repeatedly told me that this was an airport tax. Out of frustration of waiting 30+ minutes and the salesperson being insistent that I was wrong I gave up, signed, and left as I was losing time into my vacation.

I rented an economy car for 2 1/2 days at the Memphis TN Airport. The agent never ask me for proof of my car insurance. She ask if I wanted full coverage on car I said yes. Agent never bothered to tell me the breakdown of the fees or what my charges will be. Agent was not friendly or had any customer service skills. Just pretty much gave my receipt in an envelope and told me to go over there to the escalator and thru garage to get the car. Dollar has undisclosed fees when renting their car. Nothing was ever explained. I called to complain and was advise someone would call me in 3 to 5 days. I called back on the 3rd day and was advice there was no note of that and on the screen that it would have made me aware of the amount and if there was an issue I needed to dispute it at that time.

I was renting from Dollar at Los Angeles. The staff were terrible. I am used to the pressure at these companies to upgrade the car or packages but at this office they went too far. In front of my partner the girl said "You need to rent a bigger vehicle with more metal around you as that Interstate is very busy." I was not bothered but it did upset my partner who was then worried for the rest of the vacation. The whole rental experience was the worst I have had in twenty years.

My mother in law rented a car from Houston (IAH) in April to visit us. She rented the car through Rentalcars and prepaid. At pick up from the car, she clearly told the attendant she didn't need extra insurance or EZ-tag etc. and she has never signed anything saying that. When she got home, she found out that they charged her another 209 dollar for all different insurances etc. It was very difficult to get hold of any help desk or customer service, but finally through Rental cars she got hold of them and they told her that she got 157.16 dollar back...so why not the full amount? They told us that Dollar took that other part as for their risk they took. This is pure rip! They took money from her account and telling her afterwards that it was a risk. We do not trust Dollar Car Rental anymore where they just rip you. My mother in law already informed her travel agency not to deal with them anymore.

We finally got served after over 40 minutes and the lady agent whose English could have been better then proceeded to try and sell us as many unnecessary extras as she could, implying that the insurance cover we had on the package we booked in England was not sufficient. If this was true, why did Dollar UK sell us this package?

We rented a car in Tampa at Dollar. The wait to get the car was incredibly long. The wait could've been a third the time if the workers weren't trying to manipulate every customer into getting a "fast pass" to get through toll booths, unnecessary insurance, and a full tank of gas at too high a price. Our "helper" was smarmy. When we initially declined the fast pass he told us horrible stories of what it would cost us. It was $52 for nothing! When I declined the insurance he kept talking about the terrible impact of loss of work time and all that it would cost me. I've rented a lot of cars. This was the worst experience I've had. Avoid Dollar Rental. I'll try to never use them again if I can possibly avoid it.

To briefly lay out my story... Dollar Rent a Car accepted a pre-payment from me on their website via a third party affiliate in Dublin Ireland of more than 70% of the estimated total rental cost and then deceitfully added optional charges to my bill when I picked up the car in Orlando that added up close to the amount of my original estimate so I wouldn't notice the difference. In the end, I paid $573 for a $318 rental! I recently took my family to Disney World for a 10 day vacation and rented a car through Dollar Rent a Car for the entire trip. When I reserved the car online, they showed me two different prices, "pay now" and "pay later". The "pay now" option was approx. $100 cheaper so I chose to pre-pay. My estimate for total charges was $318, of which I paid $234 up-front, leaving $83 due at the counter when I picked up the car in Florida.

After a 4-hour flight, I never expected to wait another 2 hours in line to get my pre-book rental car from Dollar rental in McCarran Airport. While I stood in line, I called Dollar rental. I spoke with a female with a very heavy accent and I could not understand 80% of what she said. The 10-minute conversation had no impact on helping with the situation. Her best answer was that I ask someone else at Dollar rental for help. Getting nowhere with her, I asked her to email me that we had a conversation concerning the 2-hour wait. Another waste of time. She never emailed me.

The advertisement is on their Dollar web site: "You lock the rate, we'll pick the ride. Book now at a rate equal to a Compact car and we guarantee you a Compact car or larger vehicle. Your vehicle will have room for at least five passengers and two pieces of luggage. The location will select the vehicle for you at time of pick up. Be sure to select 'Lock Low and Go' as your car class and you'll get: A rate that is equal to a Compact car. A Compact car or larger vehicle. Location determines vehicle at time of pick-up. Vehicle will have at least 5 seat belts. Room for 2 pieces of luggage or more. Lock Low and Go. Great ride, low rate."

My vacation started with stolen wallet with all my cash, credit cards and IDs in Dollar rent a car in Colorado, Denver. The sales person asked me if I want to prepay the gas that I do not have to worry about full tank when I get back. She said that the closest gas station is 10 miles away. And they are cheaper than gas station. So I purchased it from them. After that I found out that is next to the rental.

My story started nine years ago when I rented a car from the Dollar Familly for business usage, something done numerous times prior this rental. As always signed for and paid for the loss damage waiver to cover damage to the car if something happened, and it did. The accident occurred during a time when one of our company drivers was driving. At the time of rental he was not specifically added to the contract yet the terms and conditions stated that company drivers were allowed to drive. Shortly after the accident the loss prevention department for Dollar contacted me about the incident. After several discussions I was led to believe that the case was settled.

This is to inform you of my dissatisfaction with the vehicle and the service that I received from Dollar Rent-a-Car during my most recent auto rental experience. While visiting the island of Oahu, I rented a vehicle on 05/19/2015 through 05/25/2015 from Dollar Rent-a-Car 3179 N. Nimitz Hwy, Honolulu, HI 96819. The vehicle that I received was a 2014 Nissan Maxima (vehicle# **).

I had received mechanically bad cars and bad customer service at Swenson location in Las Vegas. Company sent me to airport location, basically admitting the location is horrible and when I was done with my monthly contract, hit with airports fees unknowingly. I have been renting cars for 5 months straight and I am an EXPRESS member. I told them no one explained to me I would get railroaded in fees because it's the airport. I have had same daily rate for 3 months.

I felt it was a switch & bait. When I got to the airport, the rep told me that there would be a $350 security deposit, and although I had car insurance thru my company, I would need to have coverage thru them. When I asked why wasn't that stated, she said, "Oh it's not mentioned on rentalcars.com, you have to go to our website to see that info." Now what sense does that make, why & how would a consumer know this or do this if using one site??? So I never got my rental car from Dollar, ended up using Enterprise. I would NOT RECOMMEND DOLLAR TO ANYONE...

Giving the customer a car with a problem, waiting for a long period for car, charging more and not providing the car that you rented, and bad customer service. They are taking advantage by charging more, they need to be out of business. I wonder how many people has gone through what I going now. Waiting in the express way for two hour, heat is at 99. They need to send someone to check in all the cars that they handing to the customer. Zero stars for service, I mean the worst service.

I reserved a mini-van (7 passenger seating) for 9-day rental and was told they did not have one when we arrived at Atlanta Hartsfield Airport. They offered a SUV which was a "premium vehicle" and would cost an additional $400.00. This was reduced to $200 additional after I refused to pay that amount and requested that I pay the same amount for the smaller vehicle which was going to be cramped for my five passengers.

Every year for the last 8 to 10 years I have rented a car from Dollar car rental. I start by renting our car online. I pick a place (Tampa, ORLANDO, West PALM BEACH) a date and time of pick up / drop off. The car is usually the one I picked are similar. I always add the tank of gas. The car is clean, the people we deal with are polite and professional. Our last visit was in early June. I left my phone in the car and the attendant ran, that's right ran to meet us. We were on the shuttle to go back to the airport. The bill is correct and the people are nice to us. We always rent from DOLLAR / THRIFTY. We are headed back to West Palm Beach on the 27 of June till July 23. Yes again I set up our rental with Dollar / Thrifty online and will add the tank of gas.

We rented a car 6/9/15 from the dollar agents at the Pensacola airport. They were very nice and helpful. We had return tickets to VA on 6/13/. We handed the keys to an agent and chatted for a minute and then left to board our plane. The car was returned to the same spot we had driven it out from the night of the 9th. We are getting threatening phone calls that if we don't return this car they are calling the police on us!! It's a Saturday and you can't talk to anyone because their customer service isn't open!!! The overdue department isn't answering the phone!!! So we are stuck praying a policeman doesn't come lock us up for a stolen car warrant and we have NO proof we handed them the keys. We rent cars A LOT and don't usually use Dollar.... Lesson learned - NEVER AGAIN!!!!!!!!

I found a good deal on a rental car at Dollar, only to learn that, since the driver is over 65, we would be charged $140.00 more. Good bye good deal, hello Alamo.

I rented a car from Dollar/Thrifty at Austin Airport June 8-12, 2015. The same thing others reported here also happened to me, and I wish I knew the scam when I picked up the car. I specifically declined all insurance because my own policy covered rental cars. The so-and-so said "Fine, initial here." And thereby signing me up for the LDW1 policy. If you read closely, initialing the others means "DECLINE" but initialing that one is "ACCEPT." Like others here, I barely glanced at the contract, thinking it was an estimate. So instead of $299, I was charged $438. I will post this all over the internet and hope people will learn of the scam and not let them get away with it anymore.

My complaint is with one individual named ** that works at the Dollar in Las Vegas. Just to be descriptive, he is an African-American male. He was extremely rude, sarcastic and continuously attempted to talk to my husband and I as if we were dumb kids. When I had asked him questions, basic inquiries, just trying to understand the process, he would snap and get defensive. He would say things along the lines of, "you're coming to us asking us to borrow our car, you can go elsewhere." I just wanted to know why they needed my employers information and if they were going to contact them. The answer would have simply determined which phone number I would have provided because my employer is a huge organization.

As I was attempting to rent a car, two gentlemen stopped in. They had rented a Dollar rental car at another location and asked if they could add another driver's name to the rental agreement. The manger rudely refused. They responded by telling them that they were told they could add a driver at any Dollar location. He told them to get out and call corporate if they didn't like it. I should have up and left at seeing this, but as they are very far from the airport and near nothing else it would have been difficult to select another vendor at this late stage in the process.

I booked a car at Dollar Rent A Car online for one day from Orlando to Miami beach at $49, and specified the pick up and drop off point. The confirmation email changed to drop off point to Miami Airport. I called to let them know that the drop off point on the confirmation was incorrect, and that I wanted to return the car to the office on South Beach. The phone clerk said that would require a new contract, and that the current price was $345 dollars. She said I could accept the new price or cancel the reservation. I cancelled.

Booked through economy car rentals and choose add driver, full fuel, gps and a compact car. None of this was on dollar system when we went to collect car. They wanted to charge me an extra 250!! No way was I going to pay when I had it in black and white!! They sent us on our way and told us they would sort it out and all be done by time we dropped car off! When we dropped it off they went ahead without me knowing and charged my car!! Robbing stealing company! I was so stressed by it all and got upset which I think is the only reason they refunded me! That took about an hour though! Please please please avoid avoid avoid.

Charges for LDW (loss damage waiver) in amount of $239.92 at Anchorage Dollar Thrifty Rental found on my receipt after returning home. I specifically declined this coverage. I noticed a CFC (parking fee) charge of $56.00. All AFTER visually inspecting, then electronically signing.

My husband and I had a rental reserved for months with Dollar Rent a Car for our vacation. When our flight came in we went to pick our van up. We had reserved and we're told that there were more reservations than cars and that they had nothing for us. The lady at the desk was very rude. We even called them prior because our flight was delayed 30 minutes, and we were told they would hold our rental for 2 hours and not to worry! We have rented from this company in the past with no problems but after seeing all of the bad reviews they must be going down hill fast! Horrible experience!

I travel for business so I rent a lot of cars. I will never use Dollar Rental Car again. In one instance I was charged $30 for a .85 toll (twice) since Dollar sends the tolls to a collection agency. In the last I was sent a bill for $1300 for "hail damage" to the roof of a car. First of all who inspects the roof of a car in a dark parking garage and when you are only 5 feet tall. Second - there was NO hail storm while I had the car. But now it is with another stupid collection company of PurCo. Well - I refuse to pay so they can take me to court. But I seriously advise to not rent from Dollar.

I rented a car from Dollar March 2, 2015 during a unusual snow storm in Raleigh NC. I returned the car totally clean on the interior... In fact I only drove it to and from the airport during inclement weather. When returning the person just handed me a slip and never acknowledged or told me that the car wasn't clean enough... I was charged a $250 cleaning fee. Upon disputing Dollar told me their manager was correct and I was wrong and I can no longer rent a car from Dollar, Hertz, Thrifty or Firefly for disputing the charge. Lesson: always wash and vacuum your car before you return it... Unbelievable!!

I had a trip to New York City the past June 5 of 2015. I first instance, me and my family went to rent a car at the JFK Facility and the representative who attended us was not in the mood, since she treated me and my family real bad. At the end she decided to give us a good rate and put in the system to return the car at 3:00 P.M. The original total charges were for $625 + $90 = $715. After that we went to pick a car and they gave us a White Nissan Armada. On our way to my mother’s house in Brooklyn, the car went off a couple of times. We decided to return the car the same day and the supervisor (rude attitude) attended us and gave us a Silver Chevrolet Traverse. He took the original ticket and gave us a new one without any explanation whatsoever. On my last day, I return the car late since I missed my Flight at 7:47 P.M. to San Juan, due to traffic on the Highway.

Chicago O'Hare International Airport - We are on vacations in Chicago from Sweden and we made a mistake to book our car with Dollar. Personnel is incompetent and rude. I ordered via rentalcars.com which I always do. We rent for 10 weeks/year or so around the world. My choice for car was Ford Escort which is OK for 2-3 people with 2-3 bags. They tried to convince me to rent bigger car, buy a bunch of insurances etc. When I refuse they give me a Yaris, so small that I can't get even 1 bag in. No complains helped so we had to put bags on rear sits. I complained to rentalcars.com and they told me I got wrong car, not the one I paid for. They advised to go back and change.

I recently won a prize in a sweepstakes; a $3400 travel voucher. Our airfare, condo, and car rental arrangements were made by a travel representative from the sponsor of my prize. After the airfare and condo were paid, I was sent a gift card to cover the cost of the rental car. When I picked up the rental car in Maui, I accepted the re-fuel charges, and I declined the damage waiver insurance. I was told I couldn't use my gift card to pay; I had to provide a credit card with my name on it. I was told that I could use the other card when we returned the car.

The car I rented at SNA in September 2014 was in terrible condition and covered with dings and scratches. I duly noted these and was signed off by the attendant. When I returned the car, an agent from Hertz (affiliated with Dollar, I was told later by my insurance company) backed into my car. I was assured that there would be no problem and signed forms "releasing" me from responsibility for the very slight damage that was done. Several weeks later I was notified by my insurance company that Dollar was claiming that I did damage to the rental vehicle. After a prolonged dispute by my insurance company, I heard no more from Dollar. I will never rent from Hertz or Dollar Rental Cars again.

I would stay FAR away. They blamed me for damage that we didn't do and it ended up costing us over $1,000. They didn't show us to our car at night, they told us that if anything was wrong with it to just come back so they can give me another car. We had to drive to the nearest street light as their section was dimly lit; we didn't find anything wrong with the car so we drove away. Big mistake! When we returned to the airport just after 5 am to drop off the car, there was no one there to receive us so we had to drop off the keys. Dollar opens at 5 am just like everyone else at the Airport.

We had a reservation for a minivan at 3 PM, the front desk clerk at the Fort Wayne Airport rented the van to another customer at 1 PM. My family and I reserved this rental to attend my son's graduation and was NOT able to see this once in a lifetime experience!!!

We made clear online and in person with agent we did not want addition Optional Coverage on 8 day car rental. She told me to sign with initials to waive charges. I read receipt and saw estimated charges thinking just that, estimated. We now have a bill for 401.74 with coverage we did not ask for or want. Not a good experience at all! We were in a hurry and have to admit I read too fast. But we stated clearly what we would pay for.

I reserved a car from Dollar Rent A Car at the Fort Lauderdale Airport for May 12 thru May 19, 2015. The cost was to be $203.00. When checking in, I said I did not want their insurance. I was told that I had to take their Liability Waiver Insurance at $28.99 a day. After reading online that it was an option, I called Dollar customer service. She kept repeating that she wasn't there so she doesn't know what was said. She also said "didn't you read your contract". Guilty! Who reads a contract? And obviously, Dollar (and others) take advantage of that. I just never expected to be lied to. My total bill came to $496.40. Airlines have to give the total cost for a flight when booking. Why is it that rental car companies don't? A costly lesson to be learned. I will NEVER rent another car.

We rent a car in Dallas Texas (Love Field Airport) and the lady at the counter told us that we have to get the PlatePass toll. We did and we got charged for $11.49 per day and the toll in Texas only costs less than two dollars. We got charged 45 dollars for a toll plate that we used twice in the whole trip. We called the company and we talked with two very rude customer services people. When we ask for supervisors they said they don't have one and hung up the phone. Don't think we're going to use this company again. The service at the desk and the customer service were very disappointed.

Encountered a very rude and inappropriate young person at the car rental desk at Boston Logan Airport. It even got to the point that this female threatened us to send us out without the car that was already paid for. In my opinion this would be considered fraud. Never renting at Dollar ever again with such staff.

I had the worst experience with this company. My parents were visiting me for my college graduation in Iowa. They speak very limited English so I had to make sure everything would be smooth and comfortable for them so I ordered car and called to make sure the car had navigation. When my parents arrived the company told them there was no navigation available so my parents had no choice but to drive to a state they have never been in without navigation. Of course they got lost and had to go to the nearest motel, buy navigation next morning and finally made it to Iowa.

I've never rented a vehicle before and now I've learned my lesson. Do not trust them. I rented a vehicle at the Vancouver airport. When I returned the attendant went straight to the passenger front wheel and stated that I damaged the rim today. He did not greet us or ask us how the vehicle treated us or if there was any problems. He tried to tell us that the damage was from today. There was no marks on the tire itself and I did not damage the rim. I barely drove the vehicle for the 4 days we rented it for. (69 km total) I should have listened to the other reviews as they are just trying to get someone to pay for the damage.

Was quoted a price of approx $160 for 1 week rental - price at end of contract was over $500. Vendor claims that it was due to items that I selected - and yet I was "forced" to accept some of the charges due to representatives assertion at time of pick-up. We (corporate account) will not use these "services" again in the future. (Next week - used another vendor and cost was in line with their "estimated cost." No hidden surprises.)

We had an awful experience when we went to pick up our reserved vehicle at the Dollar rental kiosk in Cancun. We reserved a car for one week at a published price of $71. When we arrived we were told we that buying insurance was mandatory despite my use of an AMEX card which in the past has been sufficient on its own to waive insurance. We were given a few options. The first was to leave a $4000 deposit and pay only an additional $29/day. The second allowed a $2000 deposit and a fee of $39/day extra and the last an additional charge of $59/day with a $300 deposit. I'd never been presented with such terms at a rental car company either in the states or international.

I prebooked/prepaid for the rental car with cheap tickets. I was assured when I rented the car that I was only going to be charged a hold fee of $47 from the office at the Springfield Airport. Car worked fine, no issues. What I thought was strange was that no one checks the car in when you return it, you park it in the lot and walk the paper work and keys back to the desk. I filled the car up prior to dropping it off.

The customer service is rude and unhelpful. They over charged my credit card. Then they did another hold without my authorization. When I called about the money the customer service woman was rude and didn't even want to hear what I had to say. After I dropped the car off I got a call that they were gonna report it stolen when I all ready dropped it off. This is the worst service I have ever seen in my life. They should not be allowed in business the way they treat their customers.

I rented a car from Dollar at the Anchorage International Airport. Drove it approximately 30 miles to my hotel and parked it. Next morning I found it had a flat tire from a small screw. I put the spare on and called Dollar who told me to return the car for a replacement. About two weeks later I received a bill from Dollar's agent for $838.00 with an explanation that they had the Porsche dealer replace the flat tire with a new one that cost $135.00. The dealer didn't have one in stock and had to order it. Apparently it took the dealer at least 20 days to get the new tire. So the bill included 20 days of lost time. I could have used a $5 tubeless repair kit myself had I known that Dollar was going to charge me for their mismanagement. Or perhaps it's just a simple rip-off.

Dollar Rent A Car turned at least 20 people b/c ran out of cars. They overbook with Priceline and other companies & then treat you badly. Everybody seems to be in shock for lack of customer service and completely unorganized.

The car was extremely dirty (bottles left in car from previous users, seats had stains all over them). Check the tire pressure and oil before pulling off, we had to refill both!!! Deposit is $200 hold for Visa, $350 other label. Not in policy!

In the photograph, I am swollen all over from being in the sun with no water for so long. It would still be another hour 1/2 before we were taken to the Exxon station. After trying to deal with Dollar/Thrifty Car Rentals, I am left to advise everyone what will become of you should you rent from them. On 5/19/2015, my husband and I rented a car from the CLT Airport location of Dollar Car Rentals to drive to CAE Airport (We did purchase the rental insurance). About 30 miles out of Charlotte, NC (at about noon) on Southbound Interstate 77, we had a blowout on the right front tire. We were able to safely pull of onto the shoulder of I 77 where my husband exited the car to change the tire. Unfortunately, there was a lug nut lock on each of the four tires and there was NO KEY in the car to unlock them. I called the Roadside Assistant phone number on the receipt and thus began our saga.

I reserved a car from dollar rental a month in advance and when I arrived to midway airport they had no cars available so I asked to speak to the manager because this is not the first time this has happen to me with them. The same thing happen in July 2014. The young lady told me she was the manager and I asked her what can I do. She said I can either wait or come back at 12pm to see if they would have any cars available but I explained to her I had a reservation. She didn't care. She stated it was nothing she can do so I left.

I am a frequent flyer and renter of carts all over the world. I frequently go to Richmond, VA and rent cars there at least once a month. This time I had a car reserved at a national car rental company but noticed online that Dollar was running a $15/day special that they pick the car. I was in no hurry so I made a reservation about 2 hours before my arrival. I arrived and went to the desk. They were not busy but one woman in front of me was having a hard time with her reservation. She had a confirmed reservation but the Dollar employee could not get the "rate code" correct so even though her reservation had one price the computer had a higher price. The employee got on the phone with Dollar and kept telling them she could not go into the computer and change the rate code. Finally she handed the phone to the discussed lady and the lady said something to the effect of "So you want me to make a new reservation?".

Informing the check in clerk that you don't want any upgrades apparently does not matter to this company. The "optional" upgrades they decided to throw on there after I declined cost more than renting the car!!!

I rented a car for one day at $118, they charged me $137 instead. The car was so gross inside when I picked it up and when I called to complain they charged me a $56 cleaning fee. Then two days after I called to complain they hit me with a $57 toll fee for a toll I never went through, not even in the path of where I drove. I called to tell them this is a scam they're obviously pulling on a lot of people I have seen all over the internet, and then the woman hung up on me. So in total $250 for a smart car that ran like crap.

Our flight was delayed and we arrived after midnight. They scolded us for being late, and were rude in general. Then my quoted price of $238 wound up at $460. Called Customer service, and the only option given was to deal with the people at the location where we picked up to vehicle because it was a franchise. That went nowhere.

Hello! My name is ** and I reserved a vehicle with your company from 5-7-15 to 5-11-15. My Dollar Rent a Car Booking reference Number was ** and the Galileo PRN was **, I booked a package through Cheap Tickets. Now prior to me picking up the car possibly about 5 days before I tried to use my RetailMeNot.com to upgrade the car. I called your customer service and was told to show the agent at Dollar in Daytona Beach once I pick the car up. She told me "No it don't work that way," that I would have to get a reference number from RetailMeNot, each time I put in your reference number I get a not valid.

We landed at Tampa to pick up our preordered car from Dollar. We requested a Ford Focus sized vehicle but when we collected our vehicle it was a Chevrolet Spark. We were disappointed but as we had been up for 20 hours we took it. On the way out of the airport the passenger airbag light came on but we continued to St. Petersberg. I contacted Dollar who didn't want to know either about the fault or the car being so small and underpowered. It was grouped as a CDAR, and I think it's a money saver for Dollar as it's not an interstate vehicle. I spoke to a number of locals who all spoke badly of Dollar, never again. It's been a lesson in life for me. I'm back to Alamo or Enterprise.

We arrived for our pre rental at the Fort Myers airport. The rental agent wanted to charge us $300 extra for tolls. We said no. Also another $300 plus for an extra driver. Again we said no. We purchased a Florida Sun Pass at AAA for $25, activated it, and incurred approximately $11 in tolls. The first car we rented had a broken front seat and we returned it for a replacement.

The Dollar Rental registration process is a scam. I was charged $ 83.97 for Loss Damage Waiver which I did not want. May 6, 2015 at the Denver Airport I completed the rental process using their small monitor to decline options listed on 20 unreadable screens. Upon completing the process, I told the agent that I did not want any options. She assured me what I did was correct. I signed the form and was given an unreadable receipt (print too light to see). Later, I received an email receipt showing the charge for the waiver. When I called to have it corrected, the customer agent, **, said I had authorized the option. End of story, no chance of speaking to a manager. This registration process is trickery - a scam with no recourse.

I had rented compact car weekend, and I had pre-booked it which showed total charges to around 75 dollars. When I went to pick up rental car, the lady representative was good enough to ask all questions and I only signed up for supplementary insurance which was 27 dollars a day so if I calculate it would be around 129 dollars but when I returned my car they charged me 174 dollars which was a surprise to me as I was expecting 130 or some. After that I called their customer care and tried to ask her to explain all charges and without hesitation she said "All charges are under contract and I don't see any overcharge" and said "Have a nice day". This was completely harsh and rude, and I am sorry I would not accept it, felt cheated.

Reservation #** was made for pick up at 10:00 a.m. Upon checking in at the counter, I was informed that there was not a reservation in the system for me. I was turned away and not offered any other vehicle or options. I was told that I may check back about 3 p.m. to see if a car was available. **, in Dollar Headquarters was contacted with no resolution. What is the point in making a reservation if it is not going to be honored and the customer is going to be inconvenienced. This is unprofessional and unethical customer service especially for a gentleman who is a senior citizen!!! Product Or Service: Dollar Rent a Car.

I want to be honest as possible. Please do not go to the Dollar Rent A Car in 1025 S La Brea Los Angeles 90019. I rented a van for my wedding in Vegas. 4 people were going. We waived the insurance and used our own. The manager said as long as we showed proof. We showed that our insurance carriers over. He said "That's fine." We went on our trip, brought the car back in the same condition. We got charged for a week of insurance. He said we never showed proof of insurance. We said, "But in front of us you said it's fine. We brought the contract before we even rented the car." Then he stated, "That's not valid." We were blown away. He then said, "Your insurance has to fax it." We said, "Ok fine."

My husband and I rented a vehicle from Dollar in Florida while on vacation from Canada. We paid the optional insurance with Dollar (SLI) plus we used additional personal Canadian Insurance (ICBC) for coverage. Unfortunately, we were in a car accident in Miami. This was both our first car accident we have ever been in and were both very shaken up; after being hit entering an intersection by a speeding 21 year old, who was changing lanes in an intersection. He hit our rear tire on the passenger side sending us spinning through the intersection and deploying the airbags. I was badly burnt and bruised by the side airbags from my elbow to shoulder.

Before I get into why I will never rent from this horrid place, I'll explain why it got 2 stars! An employ named ** at the Dollar rental located near LaGuardia Airport was one of the best employs I've come in contact with anywhere. He was so kind and helpful and talked to me like buddy, like on the same level. I could tell he cared about me and getting me a nice car. It is a shame there wasn't more of him. So, this man got us an amazing car that was spotless and smelled great and was cute.

Please see ticket attached with amount to be refunded. Waiting for your assistance urgently.

Booked a reservation online through Carrentals.com with Dollar Rent a Car. I had confirmation number, valid drivers license, and an active full coverage policy through Allstate Insurance. I arrived at the counter after a long day at work and hectic flight trying to make a cheerleading introduction event at my daughter's school.

I received a fine notification from Dollar Rental Fine for not paying tolls on roads that I never drove on. I have credit card charges on the days in question that show that I was in Orlando on those days. How can they charge me for tolls on roads in a city that I never visited??

Okay, so we had a few quotes off of a price comparison website and dollar were cheaper but about £50 or so, which we thought was good. So after stating that we wanted to hire the car from Sacramento CA and drop it off at Dallas TX, we received a quote for £545 to hire the car for 14 days. They took the full amount of £545 and immediately after said that a "one way fee" of $500 was required upon pick up because the destinations were different. When we arrived in Sacramento, they swiped my credit card and authorised a payment of $1091. $500 one way fee and a security deposit of $500 that would be returned when the car was dropped off at Dallas.

I had pretty much the exact same TERRIBLE experience as everyone else posting here. I recently took a trip to Phoenix and used Dollar for their rental services (which I had pre-booked). While talking to the employee I repeatedly denied wanting to use their insurance/coverage because I had my own. After she handed me the keys and directions on where to pick up the car, she asked me to sign some prompts on one of those tiny computer kiosk screens that you use to swipe your credit cards in. Each prompt had a huge paragraph with tiny print, "agree" button, and a place to sign. There were about 9 or 10 screens total. The whole time she kept quiet, and just told me that a couple of prompts were going to come up and that all I needed to do was hit "agree" and sign until they were all gone.

Arrived at Albuquerque airport late due to a delayed departure. Dollar rent a car was closed at car rental facility. Hertz was open, so I rented from them at double the cost. The operating hours were not listed on my rental agreement with Dollar. After contacting customer service by phone and e-mail they refused to do anything for my inconvenience and extra money spent.

It was a great experience at the customer service desk although the young lady was very friendly and nice. She told me that they closed at 12 midnight upon returning the car. The people to collect the car keys were not there so I had to drop the keys in a box. I also wanted to get in touch with them to make different types of payment arrangements. I called toll free number only to be talked to very rudely and hung up on twice. The car that I rented was very nice, awesome ride very comfortable, reasonably priced - not at all happy with the return policy. Due to the fact that the car was returned on Friday evening was not able to get in touch with anyone over the phone to make sure no other charges were charged to my account. I will be waiting to see if dollar rental will get in touch with me about my rental experience.

I reserved a car with Dollar Rental at the Fort Lauderdale Airport as Southwest Airlines advertised a special with them. The car total on the invoice was $165.35. When I got to the airport, I waited almost 90 minutes to get a car. At the counter, I agreed to a tank of fuel for $45.73 and the Toll pass for $45.99. Imagine my shock when I turned in the car and received a charge of $624! $366 over quoted price.

I came from England South London to visit a friend. I hired a car from Dollar using a company that had recommended them. However later I learnt that the Dollar car hire company are a fraudulently car hire company with disgraceful customer service skills. They lack communication. They had added additional charges without my consent and took money from my account without consent. I had consented to $220 coming out of my account and later I found that they had taken $3220 for the rental.

Rented car from Fri - Sun.. Only charged us for Fri - Sat then at checkout on Sunday we were charged another $300 because they failed elementary school and couldn't add. So we were stuck with a $300 surprise. Then when we were discussing it with the return clerk.. He became belligerent and threw our receipt at us and said we could go talk to the manager. Little did we know he had already charged our card! After we were already told by the car inspector how nice and patient we were through this process. The clerk has NO business dealing with customers. The manager did NOTHING to resolve this. It was clearly their mistake because we explained exactly what days we wanted the car for. DO NOT WASTE YOUR MONEY!!!

I rented a car back in December to visit my daughter at school and flew in to Spokane, Washington. I pre-ordered a four wheel drive months prior and upon my arrival, they had sold out and my only option was a small compact. When I asked for compensation, they were rude and shut me down by saying "this all we have," literally saying "take it or leave it". When I dropped the car off, I spoke with the branch manager and he said next time I would be given an upgrade free of charge at any branch.

After I returned from California, having rented a Toyota RAV4 for 28 days, my credit card was hit with extra charges for ROADSAFE and PAYPASS. Both these "extras" were given to me by the Dollar representative at San Francisco airport as though they were part of the package I had prepaid for in the UK. He asked me if I wanted extra insurance cover, which I declined, and he also asked if I wanted a GPS, which I again declined. He at no time asked me if I wanted the 2 items mentioned above, he just told me I had no need to worry about tolls nor any problems with the car, if it broke down etc. The extra charges totaled US$536.44!!! I had already paid over 600 in the UK for this rental. Needless to say I am in dispute with Dollar over these charges. If anyone is considering renting from Dollar be very careful about what you are given as though it is included in the cost already paid.

The van we reserved was not available because it had been in an accident on the way to the airport, so Dollar rent-a-car upgrade us. We were told it was an upgrade, but it would cost the same as the van we had reserved. Upon checking out the bill which had been $1,131 for the thirteen days was now over $1700. The person running the desk told us we could wait for the manager who would be there in three to four hours. We decided to make our flight and deal with it went we got home.

After over 60 min waiting for a car, the agent refused to accept my credit card because it had only my first name and first last name, and according to her it should have all name that appeared in my drivers license. Ignorant!!! I talked to my wife in spanish and she assumed I insulted her and offended us!!! Never heard from the company no matter my complaints.

I will NEVER rent from this company again! After having a difficult visit to NH, while my daughter was in the hospital, I had to contact the CS# to extend my rental on a daily basis because I didn't want to leave her until I knew she was ok. I asked the rep on the phone, "What is my Final Charge?" after I knew the last day I would stay. He told me, "$262”! I asked, "That's It, Right? No more charges?!" He said, "that is the final bill." I arrive to the airport to drop off the car, the rep states to me “final charge is, $330.03”, and states that it’s because I returned the car late! I said, "No, I extended the contract, I'M NOT LATE!" I did not have time to argue with him and I did not have a chance to fill the 1/4 of a tank missing because I was going to miss my flight, so they charged me $ $48.31 for the gas missing and the rest I have no idea why!

NEVER, EVER rent a car from Dollar (or Hertz, Thrifty, Firefly - all part of the same company). I rented a car on February 23rd, 2015 at the Orlando airport and one month later got a phone call saying I returned the car with damage to it and they wanted me to pay for it. There was no damage on the vehicle when I returned it and nothing was noted by the person checking me in, other than mileage reading and having a full tank of gas. When I protested, the person on the phone got nasty and told me that according to the rental agreement I signed I was responsible for whatever damage they said was on the car, NO MATTER WHAT.

I rented a car from Dollar at the Miami Airport on 1/29/15 till 2/03/15. A month later I received a bill for $85, $7 for tolls and then admin. fees. 15 days later I receive another bill for $112. Apr.15, I receive another toll bill for 2.80. When does this stop? Are they just making these bills up? There is something wrong going on down there.

They charged me a toll fee after renting through them which I paid in full for less than 3 dollars then they send me a bill for 40 dollars including late fee for not paying. I returned it stating I had paid in full the toll fee amount of 2 dollars and some odd change and now they have sent me to collections!!! Outrageous! I phoned them only to be told I need to come up with proof of the initial payment which I did not save and that info and when asked to speak to a supervisor the girl put me on hold and never came back... This is absolutely unacceptable for a company to extort money from customers in this manner and I will be contacting the BBB and relay to all my friends and co workers to use another company! Terrible customer service and will never use them again!

I was in an accident in one of their rental cars which was the fault of the other driver. I have worked with their customer service and claims departments since December. Lately, I have been calling and leaving messages with the Claims department for weeks asking them to refund over $2000 of charges (loss of use, towing, storage) on my credit card after they received payment from the insurance company. No one ever answers the phone and I have to leave messages. They have yet to return my calls. Also, I called their customer service department and all they do is give me a phone number to call the claims department. Their customer service takes absolutely no ownership even though I complain about their claims department.

Arrived in Maui at 10:30 pm (3:30 am our time) after 13 hours travel. Husband went to counter with hundreds of new arrivals. Rental was part of a hotel package. Clerk offered a special on a Camaro not saying it was an upgrade & $50 per day extra. Did not know until we got the bill a month later. No satisfaction from Dollar. Rip-off.

We rented a car from Dollar through Expedia in Roatan, Honduras. We were asked for confirmation of our rate, which we gave them. Our quote was in Canadian dollars, however, when we returned the car, the rental office had already processed the charges in US dollars and had also overcharged us for an additional driver. My initial complaint was lodged on Feb 23rd. After numerous (over 7) phone calls, I still have not received resolve or compensation.

I purchased the "Platepass All inclusive" for $8.99/day for my car rental 2/17/15 - 2/19/15. However, I was given a car without a working pass (I was leaving the highway so used an attendant lane who told me there was no pass detected on the car, I had no money, caused a huge line and someone behind me had to give me money- it was terrible). When I realized the car I was given did not have a working pass I started paying cash at tolls and when I told the desk attendant that this was the case when I returned the car, he told me I just didn't understand how it worked (and neither did the toll attendant) and should not have paid any money. So he said it was really my fault, not Dollars.

We reserved in advance a car from Dollar at the Phoenix Airport for the dates of March 28, 2015 - April 4, 2015. The rental, and the fees quoted, were specifically for an "SUV Standard - Jeep Grand Cherokee Laredo or Similar." After standing in line for 30 minutes late in the evening on March 28th, we received a Jeep Cherokee. I called the Dollar rental customer service line on Thursday, April 2nd to request an adjustment to the account for the difference between the vehicles. After talking to the agent and her supervisor, I was repeatedly told that I needed to have the Manager on Duty at the PHX airport location where we rented the vehicle, make the adjustment. I asked for their phone number but they would not give it to us.

I rent a car for $129.00 in Atlanta when I received the car the person in the help desk tell that he have a small car and recommended another car and offer an insurance for a second driver and say the insurance is came back. It is false and speak a lot for make a distraction to the customer. And finally I finish pay $340.00 for a car that initially rent for $129.00. The company was a fraud.

After 14 hours of flight with a 2 years old kid we went to the Dollar desk to add a toddler seat and collect our car. The lady at the counter tried to sell us few covers and we told her that we want only the one that would waive any cost against car damages like scratches, broken windscreen etc. Unfortunately I didn't check the bill since the only things I wanted to do was to take the car, get to the hotel and let the family rest. Back at home I realized I was sold the PPP, ESP and platepass and nothing that would cover what I asked for. The very upsetting bit are the PPP and ESP covers which were of no benefit whatsoever for me since I already had a travel insurance that covered the same things. And to make things worst, after spending more than $120 in extra insurances I was not covered for what I asked for.

I reserved a car 30 days prior to my arrival at Dollar Rent a Car, location: 2600 Jefferson Davis Hwy, Arlington, VA; when I got there a rude black fat guy told me that there is no car to rent. I told him that I reserved a car 30 days ago, then he told me with a heavy annoying voice "Look around you and see all these people, they are waiting for cars as well, and they made their reservations prior to come here also" and I told him why people should make reservation, and he replied "Well that's a way to bring people here to rent whatever cars we have. If we tell people we do not have enough cars to rent and they will wait for a few hours, they will go to different place" and he told me "Why don't go you to another rent a car place and rent your car." But since I did not know around too much, and I did have a car with me to begin with, the shuttle took me from Ronald Reagan airport to their place, then I did not have any other choice, I had to wait for a car.

For over 20 minutes they harassed and badgered me to sign up for every extra service they have. If I didn't the agent tried to make me feel stupid and guilty. I talked with his manager after the car was returned, and I was told: "We train our agents to ask you 3 TIMES to get you to buy a service. Research has shown that people will eventually buy it." Imagine going to McDonald's and they ask you, "do you want a Coke with that?" and you say “no, I have one”. What would you do if they said "How about a Dr Pepper?" “NO” you reply. "OK, how about a Sprite" - you would go nuts. This is exactly what Dollar rent a car does. They know you HAVE to get a car, and while they have you, they pummel you upgrade.

We arrived at Orlando airport, waited for luggage after 1/2 hour we went to the dollar rent a car line. After 2.1/4 that's two hours and fifteen minutes, we got our turn, walked up to the counter and we were told "get back in line I am going on break". We waited about five minutes and got another turn, this man was very polite however a young lady came over to help him, I was at the counter for about fifteen minutes, then off to get my car. I asked for help to find the car in the lot, the man said go down there on the right, there were twenty cars there so I got in a car and checked out. I had to exchange this car at another dollar location later for front end problems. This location was very prompt no problems. Their price was good they never tried to over charge me for anything. I would use dollar rent a car again but never go to Orlando Airport to rent a car as it should not take that much time. They do not have enough people working there.

I rented a car from Dollar while on a business trip and was not sure how long I would need it. They told me there is a fee if I bring it back early. If I needed it longer that was no problem and they would extend the agreement as long as needed. When I ultimately needed it a little longer they charged me $25 as a change fee. I wanted it for 36 days. They said I had to bring it in for an inspection after 30 days or they would report it stolen and have me arrested (that's great customer service). A supervisor told me I could bring it into any Dollar location so they could inspect it and renew the agreement at the same rate. When I brought it in they were rude and told me they were going to charge more money unless I took it back to the original rental location. There was no need to fill up the tank since I could remain in the same vehicle.

I reserved a full size car at $75 per day online and was suckered into paying in advance to save money. So I paid $150 of the $220 estimated cost on line, and my receipt said I would owe $70 at the desk. When I arrived at the rental location, my situation changed and I needed a mini-van. I was told the van would cost $152 per day, and with fees it was $440 total. In the rush of the moment I forgot about my down payment and paid the full $440. After 6 attempts to talk to their customer service (a definite misnomer), I was told that the $150 down payment was essentially taken by Dollar as a penalty for changing my mind. What a total rip-off, and the overall customer service group was rude, extremely uncooperative, and allowed me no ability to take the matter further up the chain. I will NEVER use Dollar again.

Made reservation 2 months in advance. Get there Fri and no minivan available for our family of 6. Guy does our paperwork tells us to go get our van in the lot and runs out the door as we go find out there is no minivan in the lot. Get a smaller rental and told to come back Sun for minivan. Can you say vacation interruptus! Tried calling in advance Sunday morning, get transferred and hung up on and then called back and got transferred to a number that says they are closed! Finally just go. Get there Sun and NO MINIVAN! The manager on duty at 11:30 AM Sun at least discounted our rate. Don't ever ever ever rent from Dollar! Did I say don't rent there? Never go Dollar. #dollarsucks #dollarcustomerservicesucks #neverrentfromdollar

Recently vacationing in Hawaii (Big Island), I decided to hire a car. After lining up in front of the Thrifty booth waiting for someone to serve me, a lady approached from Dollar. I informed her I was wanting to rent through Thrifty as I work for an airline and get industry rate through that particular company. She proceeded to tell me that the two were interlinked (same booth/desk) and I could make the booking through her. When I questioned what price would be charged for the vehicle and what discount I was entitled to, she proceeded to tell me that a discount would be applied once the car was returned and I could pay for the two days hire at that time also.

I booked a rental online. I received a voucher that I presented to the agent at the rental counter. I prepaid some of the rental. Other than the requested vehicle upgrade ($150) and full fuel tank (16 gal @ $2.06 = $33.28) optional items were included in the final cost w/o my knowledge or an explanation as to what was being added and/or how they would benefit us. I was aware at the time of booking and vehicle pick-up that there would be miscellaneous fees (taxes and such) that were required with all rentals. Because I signed the contract Dollar is saying I did in fact acknowledge and agree to the additional options and had the benefit of the coverage for the duration of my rental.

On Thurs 03/12/2015, my wife and I returned our rental car to Dollar Rent a Car at the Orlando International Airport. 15 minutes later, I realized I had left my Android phone in the car. My wife immediately returned and waited 45 minutes for the phone to be located. It had been completely stripped of all information. All of my vacation photos, text message history, telephone listings, etc. were gone. I met with Dollar Rent a Car manager **. He said he would review the parking lot video tapes and call me on Sunday 03/15/2015 with the results of his investigation.

I was quoted a price for the rental car at Fort Lauderdale Airport 2 months before my trip on 2/14/15. The information I received said the rental desk was outside the airport and I requested information on how to get there. The customer service person said I had to catch a bus outside of the airport luggage pickup. After running around and asking for directions, I found out the desk was actually upstairs in the airport. Then I went through the pick up and told the desk attendant that I did not need the insurance and needed to get the cost down from about $477.00 for the week - reduced to about $280.00. Then I went through some screens and I had to agree on. $45.00 charge for toll roads - just in case I used one? After completing, I had to sign the agreement on the screen - with no new rental total. He highlighted, put the sales slip total cost, and slid it immediately into the rental agreement.

It was such a great experience with this company (cars available, quick rental, apparent good price) during my trip to Florida, and then we got lost and hit a couple tolls at one point trying to get back on track.....here comes the Dollar monetary ** train! $3.45 worth of tolls and $45 in "administrative" fees. Yes, it's in the agreement somewhere. But what a complete and utter rip off when you can sometimes not control it! That's how you provide value and satisfaction to your customers?

We arrived in Miami on Dec 4/14. Waited 90 minutes in line. Understaffed counter and very rude. Asked to speak to a manager. Was sent to an area where no managers were. Almost 4 months later received a bill for toll charges .35 and .07 both occurred on the same road. Less than two minutes apart and was charged $31.05. SR112 w 17th ave and 32 ave???

We rented a car at LAX and drove to Palm Springs. They were completely understaffed and the lines were long. The car wouldn't start on the morning of our return. We had a tour planned in LA and for some reason they made us "stay with" the broken car and wait on a tow truck (took over 2 hours) ride in the tow truck back to the Palm Springs airport, wait in a long line again at PSP, before giving us a new car. We missed our tour in LA, and didn't arrive to LA until 5:30 just in time for rush hour! It ruined our only day in LA...never again! They did discount our rental $23. Woohoo!

This is the worst rent a car company to rent from. I wanted to spread the word to all the people that are my friends because the are basically scam artists that do anything to take the customers money any way they can. When I originally booked my car I was told it was going to be 296.46. When I looked at everything the total charges were 492.83... I looked at everything more closely and realized that they charged me for an insurance package for 97.93 that was optional. I was very upset because when the guy at the rental counter asked me if I wanted insurance I said and I quote "if it's not required I do not need it". So when I got back to the rent a car place I tried to talk to the woman and she said she can't do anything because I agree to the charges.

I called them to make a reservation after my car had to be towed. I wasn't sure when my mechanic will get to my car so I asked if I made the reservation for 3 days, what would happen if I brought the car back early. The woman stated that wasn't a problem, I would only be charged for the time I had the car, not the whole reservation. When I got to the counter to rent the car I was told otherwise. She advised me to change my reservation. I tried on my cell phone but although there was a category to do so, there was no actual way to alter that reservation. I called the 800 number and the man told me it was done and when I said I also wanted to lodge a complaint, we were mysteriously disconnected.

Hire a car in LAX for $198 for a week, asked agent how much it would be for a GPS, he told me $13.88 so I got one. I was tired after a 14hr flight, when I came back to drop car off after the week, to my horror, the gps was $13.88 A DAY, total $118 - I could have purchased one for $99. I asked for manager, she was a large lady with an even larger mouth, I asked her to quantify how can she charge $1118 for a $99 product when a the car was worth say $15k for $198, she would not answer me just called a guy and threw me out of the reception. I have written a number of emails to DOLLAR, they have never replied, they are out of order. Don't use Dollar, use Enterprise, at least they are nice people.

I left my sweatshirt (a really nice one) on the back seat in a hurry and realized 1/2 hr later at the airport. Called right away. They said they never found it. Right!! It flew away. Long lines, untrained staff... horrendous experience overall. Never again. There is a reason they were cheaper.

I rented a car online for Jacksonville, Florida. I waited 2 hours and still no cars available. They kept selling rentals when they knew they had no cars to sell. When the line grew I started telling newcomers that there were no cars. The clerk called the police and said I was ruining her business. The business is a poorly run scam!!! Oh, they make you sign a statement saying if you have a problem then you have to take them to small claims court!!! Stay away!!!!!

I was involved in an accident where the other person was at fault. I got all of the information and provided it to the service agent when returning my car (keep in mind I also purchased two different insurances for coverage), they're now saying since the other individual is in jail, I'm responsible for paying for damages. And to add insult to injury, the agent (**) was completely rude and ignorant to me.

A month prior to our trip, we reserved a midsized suv. After waiting an hour at the rental counter, we learned we would need to wait a while for the car we reserved. With a hungry, tired baby, we decided to take a car instead. We were told initially, the rental would be 130... at the end of the purchase it was 190. Never again.

I've rented for business and/or leisure for over 30 years - this was the WORST experience on all fronts. A comically awful facility with staff that couldn't care less about customers and seem hateful of their jobs. You've been warned: choose anything BUT Dollar for JFK. Filthy, run-down, poorly maintained fleet of cars - and I mean "fleet" loosely since there were only a couple of subcompacts "ready" on our arrival at 6:30 am. After dealing with desk, we sat outside in the freezing cold with no one in sight for several minutes.

I was asked if I wanted premium insurance, I said no, "well you want minimum." I didn't want any! Charged me $100.00 for insurance I didn't want! Told me gas was $4.00 a gallon in San Francisco so I brought the car back empty. Gas was only $3.29 a gallon. Rented me an OLD car, 2013 with 50,000 miles on it. When I rent a car it's nice to try a new car, not a old car!

We were lied to at the counter and again when we returned the car, resulting in over $150.00 in extra fees (our fault for not reading the fine print and believing the men when we directly asked them questions). The car was older with high mileage and the brake warning light came on during our trip. When we called customer service to complain, they were not at all concerned that their employees were lying. And when asked to speak to a manager we were told that there was no one for us to talk to and that they really didn't care that we were dissatisfied.

I rented a car with Dollar car rental and one week later, I got 300$ bill for tolls from New York. When I went to office to ask what's going on, the staff told me that is very common problem. Bad.

First off I made sure in advance when my airline package booked my rental with them, not me, that I would have everything that I needed when I arrived. I called customer service and asked what exactly would I need to obtain my rental... Answered the agent "my license and debit card or another form of id!” I arrived at the Atlanta Jackson airport to discover this rude and God awful person whose attitude was beyond your worse nightmare of customer service! Her initial greeting was torture within itself... Then the words that came from her mouth that I needed a major credit card were worst.

My recent experience with Dollar Rental car company was terrible. I went with this company due to it being the cheapest out of all the companies at the Sanford airport. I now know why the prices were so low. I was deceived by the customer service agent who told me there would be over 60 dollars in "toll fees", recommending the $ 45.99 "Plate Pass" for my benefit. In my driving routes for a week in Florida, I encountered ONE toll for .75 cents, which was on the way back into the airport.

On 28 February, I order a car with a car seat. I was sent my confirmation number. On 2 Mar, we arrived from Washington DC to Birmingham Alabama. We got our luggage and headed to the counter. Went through the process and was given the keys to the car. Loaded my luggage and noticed there was no car seat. The clerk stated there weren't any more car seats. I had to go back and get my luggage and return the car keys. I ended up renting from enterprise. The clerk said to call the manager (Mr. **), I called and he stated “there is no guarantee for a car seat.”

I looked online for the best rental car deals and Dollar best everyone's deals! I picked up the car and they charged me DOUBLE the price! I didn't notice until I looked at my account that night and called in and they charged me 10% extra for security... that would be reversed... fine whatever... and then they charged me $115 for "optional insurance" in which I signed for but was not explained truthfully what it was!

Arrived to stand in line 1.5 hours! You must surmise the rest! If the management knows that the volume will be high at this time, and they MUST, wouldn't one expect to see at least a large complement of service agents manning the desks?? Not so here. Plan ahead people or employ more agents! Management should be hosed!

I recently rented a car from Dollar in San Diego. I had reserved the car online after purchasing my plane tickets from Southwest Airlines. I checked several other car rental companies deciding on Dollar because they were the least expensive and they were part of the Southwest Airlines frequent flyer program. When I arrived in San Diego to claim the car the original quote was ignored. The taxes and other charges on the original quote were tripled. Additionally they charged me for the Southwest frequent flyer program and charged $120 for insurance I didn't need. They told me to return the car by 1 PM, I returned it at 11:45 but was charged for an additional day... they said if I had returned it 30 minutes earlier I wouldn't have been charged. Nobody told me that until after I returned it however.

Landed at Miami Intl. airport @ 6:30 pm. Got to rental center and had 50+ people in line waiting. Finally got to counter with my Premium full size car reservation which was paid online for $142.00 for 4 days. I opted to pay for toll pass and was forced to purchase insurance (they refused to rent without purchasing) which my personal insurance fully covers. Now my total was $310.00. I was sent to the garage to pick up the car and the same 50+ people were waiting for cars.

We rented a car 2/13-17 at SLC airport. Drove it just under 100 miles in 5 days. Never had any incident. It sit parked by the condo with no cars around. 2.5 weeks later we received a call from Cofleet company that we made a dent on front left of the car. At the time of return the return agent checked for gas, he checked vehicle for damage and directed us to pay counter. We never signed any claim with him. The call came as a shock.

I booked an unlimited kilometer mid-SUV in $249 and at the pickup time, they said that they don't have a mid-SUV and offered me a large SUV. They charged me $179 for unlimited kilometer and once I return the car, I found that they charged me $30 extra than my bill, and because of their mistake my credit card goes overlimit and bank charged me extra $30. I sent a lot of email to them and finally they send me back $30 coupon. I called to the customer service but they said that everything is correct. I asked her to give me a phone number or an email address of the person who has more responsible with her and she said that there is no above than me. For the $249 booked car, I paid $590 and received $30 voucher from that awful company which would be a rubbish.

We rented a car on a Sunday at the Sanford Airport in Florida and returned it to the Wyndham Resort in Lake Buena Vista, FL within the rental agreement time on a Tuesday before 6pm. However, when I got our e-receipt, it showed that we had returned the car on a Wednesday at 1pm and charged us an additional $150. I called to complain, but they said there was nothing they could do about it because they have to go by what is put in their system. What??? I told them they could look at the hotel surveillance and see that we turned the car in on time on Tuesday, but they still said there was nothing they could do.

In November of 2014 I reserved a mid-size car for pickup the week before Thanksgiving. It was advertized as a Dodge Avenger (same as the 2 years previous). When I arrived at the airport, they gave me a Toyota Corolla. I'm 5'7" and too tall to get in even with the seat lowered to its lowest point. They don't have anything else. So I figure I'll take it and exchange it at the local office at my final destination. I couldn't get that office to answer the phone, so I went to the office and got a run around and excuses that they'd just merged with Hertz so things were changing. Wrong, that merger was over a year ago. I ended up with a a Hyundai Elantra. Only slightly better.

Dollar is ABUSIVE and inconsiderate of foreigners who do not know US laws. I'm being charged $75 for tolls worth $4. A foreigner renting a car doesn't necessarily know that there are highways with "picture-of-your-license-plate-only" tolls and Dollar Rent-A-Car charges a $15 administrative fee each time. I will never rent from them again.

On a business trip. First time renting from Dollar. Upgraded the vehicle hoping I would obtain a little nicer car, but what I received was nothing more than a problem. Interior not clean - cigarette odor, no air freshener. Exterior not clean. When I asked that something be done, the response I received was that there was nothing that could be done. Some excuse that they were recently acquired by Avis and that from time to time they receive rental units from them, but cannot clean them.

Do not ever ever rent a car from this company. They are a total ripoff. I cannot even begin to write the problems we had renting. When I tried to cancel the reservation, I was told that they would be happy to cancel, however they would not refund the money they had already charged me. It was a total nightmare cyst -over $700 for a week rental by the time they were done charging fees. Stay away.

We reserved a car from Dollar 12/25/2014 to 1/4/2015 pick-up and return from San Francisco International Airport. When we arrived SFO, there is no car available. The counter agent told us that we can take any transportation to our destination and rent a car from any company. They will reimburse the extra cost. He didn't say that we have to pick the car from SFO. We took a taxi ($140) to our hotel at Mountain View. On 12/27/2015 we got a car from Enterprise Mountain View branch.

I had booked a midsize car online. Arrived with my elderly mother (so admittedly distracted in caring for her) and the counter clerk offered to upgrade us to a midsize SUV (online these rent for ~160 per day) given the incoming snow storm. He then said click 11 times and sign, put the agreement in a folder and hustled us out the door and personally got our car. At the time, I thought he was very helpful. However, the "upgrade" cost $250/day on top of the $83/day on my reservation. When I called to ask for an adjustment, I was told it was my fault that I upgraded and there was nothing they could do nor are there any managers to whom the call could be escalated.

Avoid unless you want to be conned. The took over 500 dollars off of me without telling me that these were for extras. I hired a SUV through Expedia. Dollar then decided without telling me to charge for upgrades I did not want.

NEVER RENT WITH THIS LOCATION!!! The vehicle we rented had an oil change indicator message for starters. The BIG surprise that infuriated us was the $250 FEE they charged us with later to clean the snow off of the floor mats!! Does the company not have porters to do this or is it our job to vacuum the mats? How do we get in the car from the snow without it being on the mats? We travel twice a month and have NEVER experienced this! Needless to say we will NEVER rent from DOLLAR again! ABSOLUTELY RIDICULOUS!!! I should have read the reviews prior to renting... we obviously are not the only ANGRY customers.

Rented a mid sized SUV in Fort Myers Florida. The agent promised to be the lowest price competitor. Agreed on $400 for 7 days. Verbally refused the insurance. When we dropped the vehicle off, the charge was over $800. It included liability insurance, uninsured motorist insurance and a charge for an extra day because we dropped it off 30 minutes later than we picked it up! Talked with customer service twice. Never received the follow up calls promised. Received an additional $35.00 charge 5 days later on my credit card. No one can tell me why. Waited on hold for 20 minutes today only to be connected to a supervisor's voice mail. Terrible experience!!!!!

Through my travel agency I rented a compact car from Dollar for airport pick-up in Frankfurt, Germany. The estimated cost for 5 days was confirmed as $156.07. Upon arrival in Frankfurt I went to the Dollar desk (which is also the Hertz desk) to pick up my car. I made clear that I did not want to purchase any extra insurance since my credit card company covered me. The clerk told me that unless I had brought with me a letter from my credit card company listing Dollar as additional insured party for the whole value of the car, he could not rent the car to me without paying the additional insurance. Since no other options were available to me, I was forced to agree. When I returned the car on time, with a full tank of gas, the initial estimate of $156.07 had risen to $377.01! My travel agent promised to warn others of this obvious rip off.

Had this been 2013 this location would have had 5 stars. Wish I could give it 0 stars. I am not sure what kind of issues they are experiencing but they need to get it together. The first person that checked me out was very sweet but seem like she was new. She quoted me a price and said that it was including the rental the airport fees and roadsafe. Then she proceeded to offer me what she called "Optional" protections, and I declined them. When I saw that the amount of roadsafe I called back and asked if it was indeed optional and the person on the phone was rude and snapped at me that the person who rented it to me would have told me that. I explained that I was not told that it was optional nor did I know what it covered. I then was charged an hour late fee but I was never late. I picked up at 16:25 and I was in the Airport returning at 16:25. The rude girl in the pink jacket was flirting with the male that was ahead of me.

I rented a vehicle from Thrifty (Dollar) Rental last July from the Sanford/Orlando Airport. I picked up the vehicle and everything was fine until the next day when a dash light came on in the vehicle. After looking at the car manual, I saw that it was not advised to drive the vehicle with that light illuminated. I called Thrifty and they told me to bring the vehicle back to the airport myself and fill up the tank before I did so. Even though I was very far away from the airport, I filled up the tank and returned the car and was given a new one.

This is the only car rental company I know that charges for a spouse driver. I can try and understand a fee for adding a friend, but $13/day for a spouse? Here is another example of a ripoff. They charge $15 "Administration fee" for EVERY SINGLE TOLL you pass. We picked up a car at Fort Lauderdale airport in Florida, had to wait in line for over 2 hours to pick it up, Dollar being the ONLY counter that had a line. A month later we got a bill for passing tolls. The total toll amount was $3.74. The total administration fee - $45. This is - literally - a highway robbery.

This is one of the worst customer service experiences I have had in the USA. We rented a car from Dollar in Denver to go skiing for the weekend. We flew in on Saturday morning so that we could drive straight to the resort and ski that afternoon. After checking in at Dollar and signing the contract, we were told to wait outside for our car. Outside were 8-10 people standing around waiting for cars, with one employee standing there. Apparently they had run out of cars and were waiting for them to come out of the car wash. We stood there for 30 MIN waiting to get a car so that we could leave. Both the employee standing outside and the manager were completely disinterested and could not care less - no apologies for the fact that they were delaying all of their customers because they could not manage their business properly.

I rent a car at Dollar San Diego through my travel agent in Brazil. My experience could not be worse. First I got an old car and anyone could help me with my baby chair. According to them because of liability risk. The attendant push another insurance which he informed was obligatory in California. During my stay in San Diego I had to come back to dollar site to replace the gps that just stop working.

I rented a mid-sized SUV today. Nothing but a hassle and aggravation. The vehicle was delivered to me with one a quarter tank of gas, meaning that I have to return it in a week with EXACTLY one-quarter tank of gas. How will I do that? And the vehicle was washed just before they gave it to me - but not dried. So even though I have only had the vehicle for a couple of hours, it is all spotty and looks as though it needs to be washed. Lastly, there was garbage from the last renter in the vehicle. Not a lot, but just enough to be seriously annoying. This is a rental location that just does not care about service or customer satisfaction.

This place is an ABSOLUTE ripoff!!!! I rented a small SUV and had the vehicle for about 18 hours when I turned it back in. The initial charge to my card was $200, and for that price I could have gone to ANY competitor and rented a better car, all of which would have had a GPS. The SUV they gave me was a standard basic model with no GPS system. After I returned the vehicle, I was told the actual charge was $117, still double the rate of any other place. I talked to the manager who acted as though she didn't care and acted as if I was bothering her. I called corporate office to be abruptly and rudely told "they would NOT help me" and then I was hung up on. Dollar Car Rental STINKS. Their customer service STINKS, and next time I will walk before I ever rent from them again!

I rented the car on-line; the amount quoted was fine for 31 days in Mexico (about $500). I rented through American Express and enrolled in their LDW insurance program. However, when I got to the rental counter I was stuck with all kinds of insurance charges (they even said insurances were subject to tax). I am aware that the Mexican government requires third party but this amounts to about $19.00 per day = $361.00. I ended up with a bill of about $1500.00 for the 31 days - I thought this was outrageous! The people at the counter could not speak English very well.

We rented a car for a week in Lihui Hawaii on January 17, 2015. We clearly stated we DID NOT want any additional coverage, the clerk (who was actually the most efficient of the bunch) repeated it. When we returned the car the check-in person took our contract and did not return it. When we looked at what the return person provided, it showed we requested add'l liability coverage.

At the start I would like to point out that we have been renting from Dollar Rentals out of LAX for years and while we have had issues with the cleanliness and in some cases the overall state of the vehicles we have put up with it due to the daily rate. Our last experience where the car choice was limited to a group of cars that looked like they had never been washed and food and drink had been spilt over the seats has caused us to write this review.

The only reason this company got a 1 from me is because I could not leave a 0. I used Priceline's name your own price to rent a car for 2 days from Memphis, TN airport. I was supposed to pay $96.85 but instead was charged over $203. For a 2 day rental!!! There was no explanation or mention of additional charges when I picked up the car and I was even offered a GPS, at an extra charge ($13.99 a day!!), of course the girl at the counter never mentioned it was extra for it. I was also told, despite having my own full coverage insurance, I needed to choose one of their insurance options (basic or premium, I chose basic). I tried contacting the company about the extra charges and all they really had to say about it was "Oh well, you signed the papers, you pay." Absolutely ridiculous!

The worst car rental company in Florida. Took me an hour to get out of the lot because they were short staffed, and then asked if I needed a toll pass based on where I was going. They said no- then incurred $2.34 in tolls and they charged me a $30 administration fee. They told me that since I was such a valued customer, they could cut the rate to the cost of the rental car pass of $26.40. What a bunch of thieves!!!

The first car I picked had over 40000 miles and made noises when it idled. On the highway it sounded like the drive shaft was going to fall off.

Too long to write here. Basically....unresponsive, rude, unprofessional and so on. Impossible to contact anyone at the rental sites. Automated system not user friendly. Also, why should I have to push a number for English....isn't this the US with the primary language being English?!? I am a Military member who travels frequently. I can promise that I will NEVER rent from Dollar and those who work for me will be heavily discouraged to use their services. Way to go Dollar....you've created an enemy for life!

We rented a car from Dollar and did not rent a transponder for tolls. We traveled around, paid each toll as we went through, one toll did not have any way of paying so we had to just drive through. It is now 3 months later and we received a bill for the toll ($4.88) it had a $30.00 fine attached to it. So we now owe $34.88 for a $4.88 toll. I called to explain that there was no way for us to pay the toll at the time. I absolutely agree that I should pay the toll but feel the fine is not fair. Customer service told me that I had a choice at the time of the rental to prepay $53.00 for such cases. We did refuse that option as well as the option to rent a transponder for a daily fee.

I traveled to Miami and rented a car using Dollar Rental. I rented using AAA benefit and therefore considered since it was through the AAA website I would not get screwed but I was wrong. Not only did they over charge me on the price of the car on my credit card originally, but then they charged me over $10.00 a gallon for gas when we returned to the car for the total of $140.00 for gas for a Passat that was just shy of a 1/2 a tank.

Dollar in Denver aggressively pushes their insurance and the plate pass - to the tune of $28/day and $11.50/day respectively. Most consumers do not need extra insurance, and the platepass is a scam in Denver, where you can call in your toll. For the occasional / leisure traveler, beware of these rip-offs.

If you're looking to book a car in Miami via Expedia, you'll find that almost 80% of the best rates offered comes from DOLLAR. Well, you pay for what you get for! NOT REALLY! The staff is well trained to push you the most expensive insurance packages, making your total cost double from what was initial showed at Expedia. Then, if you need assistance, it's horrible. Plus, you need an extra dose of patience, as it takes 30 min at least to be attended at the store at Miami Airport. And PLEASE don't return the car with a empty tank as they'll charge you $10/gallon (yes, it is state at those very small letters at the contract)...

We rented a car through Southwest Airlines for our children's honeymoon. We got a confirmation number and made the payment on our Southwest Airlines credit card. When the kids arrived to pick up their car, they were told they would have to leave an additional $250 deposit. Please check your paperwork!!! If you rent Dollar rentals through Southwest, this information may be disguised as other "fees". Needless to say, they did not have a credit card and on the first day of their honeymoon found themselves stranded at the rental counter at Dollar with no car.

When I arrived at the Dollar Rent a Car counter in the Tampa, FL airport to pick up my week-long rental car on January 17, 2015, I was told there were no cars available. I was not alone - there were numerous other customers receiving the same information. We were informed that Dollar was short some 70 to 120 cars that day and that cars would not be available until at least the following day. With the exception of one customer service agent who was at least polite and attempting to provide travelers with alternate car rental agency info, customer service support was non-existent.

I rented a Toyota from Dollar at Dulles and turned it in a week later. A week after that Dollar notified me that I had incurred four unpaid tolls on Virginia highways and that they would charge those fees plus a hefty handling fee to my credit card. They provided an alleged list of toll violation places and dates. The clerk who rented me the car, incidentally, warned me I would probably incur violations if I did not buy their toll plan.

I rented a compact car (very low quality) from Oakland airport as a walk-in rental. The original amount was $92.25 for a 1 day rental. After a long flight back from Sweden, the destination of the car drop off was John Wayne Airport in orange county. I told the lady very clear that the amount was for a 1 day rental and return destination in JW AIRPORT. I returned the car 7 hours after the rental and they charged me $325 for dropping off the car at the wrong location. They put in the contract that I suppose to dropped the car back in Oakland CA (I live in San Diego County.).

I recently made a reservation for a compact car through Dollar in Puerto Vallarta, for $84.06. The advertised price stated that the car would be rented in the airport. However, when we arrived in Puerto Vallarta, we were taken on a shuttle down a random Mexican backstreet to Dollar's rental center, well away from both the airport and any reasonable competition. There, after a long day of travel, with a tired baby and a sick mother, we were told that we needed to pay $42 per day for basic insurance. I explained to them that I had already made my reservation and agreed on a price, but they did not seem to care about our original agreement.

I rented a car from rentalscar.com and I already paid money, but when I take the car they asked my credit card and I guess its for confirmation, but they took money again. I tried to solve this problem from rentalscar.com but they don't help and dollar rent a car is cheater. They don't give my money back. Don't use them both!

I booked a car two weeks in advance in Punta Cana airport 24/12/2014, reference number: **. When I arrived to the place Dollar's staff said "no cars." All my questions had one answer "no cars" or "maybe cars will be available in couple days!"

I highly don't recommend it to anyone at all. They have charged me for one month toll road with almost 200$ and when I figured out that it is too much comparing to other companies, they told me that they can't do anything about that and I even couldn't cancel it in the middle of the rental. It was a simple robbery!

I wanted prepaid gas. They billed me for a gas tank with 20 gallons capacity, but the car they gave me could carry only 10 gallons. I also left my sunglasses in the car, one hour after I returned the car I called them about it, they referred me to a website to fill up a form. I told them exactly where in the car the sunglasses are, but they told me they couldn't find it.

In August of 2014, I rented a car from Dollar Rental Car in Salt Lake City. I picked the car up at the airport and brought it back a week later. When I dropped the car off, there was no one there to check it. Two months later, I got a phone call from another company representing Dollar. They told me that there were three rock chips in the wind shield. I told them that this damage did not occur while I was driving the car. The lady seemed to take my word and hung up.