Dollar Rent A Car Reviews

It isn't often that an issue is resolved. I filed a complaint with the Better Business Bureau after an overcharge caused by a "sneaky" counter agent. The BBB submitted the complaint to the company and I received an immediate response that the overcharge was being credited back to my account.

Was told to return to a location close to the airport as you usually return, and the address was shown on Priceline apps as well. Arriving there the guard hand out printout saying it has moved to another location. Arriving at that very remote location, no signs showing where you all return car should go. Have to make drive around the building looking for the return car entrance. Very dissatisfied.

These guys are unreal! I booked a car rental through Kayak that went through a pass through rental company called Euro Cars out of Portland Maine. I paid $111.65 CDN for a two day rental with the option for a GPS at $13.95 US per day. When I arrived they said they had to upgrade my car to get a GPS. That was $20 US which was fine. Then came all the other "charges". First there was the toll pass. I said I was going to Tarrytown New York and was told I need a pass. That was $42 for a toll pass costing $16. I did not need the pass but being out of town, I was an easy mark. Then there was the Concession Fee Recovery [whatever that was - never explained] that was $32.35. When all the other stuff was piled on the total rental was $244 US!

My family vacation turned sour when we were returning the rental car. The Dollar in San Juan, Puerto Rico looked like a shack with a sign hanging on the outside. We pulled up to the car port and gathered our belongings. My husband asked the young guy if we needed to check out or could board the shuttle. The guy ignored us and drove away in the car (but told my husband to "f off" as he left). My husband had to wait 15 minutes for the girl in front of him to "check out". Then was told when he got to the counter that there was a huge dent in the bumper. We think the guy who drove off did it. We were not allowed to board the shuttle until my husband initialed the paper that charged us $500 for the damage.

Rented a vehicle in Chicago for Easter. While driving on the toll way I stopped to pay cash for the Toll and the attendant told me that the rental company pays the toll and I pay them when I return the car. So a couple days later I return the car and find out I was charged for insurance ($54.00) that I verbally declined and an extra $44 for unpaid tolls, actual money $8.50 in tolls. I was told the toll booth attendant has done that to other customers and they shouldn't tell renters that. They would not take off the insurance or the tolls. Never rent from them. Look at the reviews. This is common practice for them.

Canceled a reservation. Customer service evidently is in Ireland for online booking of reservations. When I could not resolve my issue with an agent, I requested a supervisor and that did not happen. He would not confirm he was a supervisor and would not resolve my complain to any satisfaction. Poor attitude and no consideration by any means.

I read all the reviews and thought of giving them a chance since I was on a vacation on a tight budget. Rental went from 145$ to $276 because customer service rep took advantage of my excitement for going to Vegas as a chance to sell me insurance. His words "What insurance would you like. All the same price just higher taxes". BE CAREFUL just go with the legit rent a car companies, they will find a way to rip you off. Tried calling and since I signed a blank screen with no total I agreed to the extra charge. Yes I should have been more careful but all other professional rent a car companies go through the charges with you and don't find ways to distract you so they can take more of your money.

Dollar is a rip off. I rented a car and made sure to ask what the total price of the car would be. Any fees and taxes were included in the total amount due per customer service. The only thing that is not included would be additional insurance like LDW. That would be an additional charge of $26.98 a day. However, they don't tell that if you do purchase additional insurance then your base rate goes up! Your taxable rate goes up for additional insurance and other things you add on like fuel charge. If you have them fill up for you as they promise it's cheaper to do so. That raises your tax! No one explained anything to me like that. There is so many hidden fees it's impossible to get anything close to the actual price. I repeat anything close! It cost $700 to rent a Nissan Versa for a week!!

I mistakenly rented a van for Easter break from Dollar. Everything went fine until the day I turned the van back in and they charged me for fees that I declined at the desk the day of check in. The woman who took the keys back said I'll have to call when I return home. Well that was no help... customer service is not a service. It's really mean people who just disconnect your call and don't answer emails.

I was very clear with the agent when I verbally declined insurance, and he agreed. "PAI, PEC" was added to the contract anyway. I didn't notice until I reviewed the receipt and called Dollar Rental Car to ask what "PAI, PEC" was. That's when I learned it was insurance, which I had verbally declined. They refused to adjust the bill.

I used their website to rent a car two days ahead for a full-size sedan. I received a voucher saying this was confirmed. I go to the rental place 1/2 hr early. There were no other customers. The Dollar woman tells me I have to wait 1/2 hr and strolls off to chat to other Dollar staff. After 1/2 hr, she strolls back in. She looks at the voucher, takes my credit card and proof of insurance (after she tries to sell me insurance). Her attempts to sell me other extra stuff fails. She then says that there were no cars of the type I had rented and that if I wanted a car that day, I would have to upgrade to premium cars at my cost. Other car rental businesses just give you a car, since it's their error. Not Dollar. After I refused, she said she could not help me.

I was quoted $11.00 a day to rent a car. When I return the car back there was hidden charges that no one explained or told me. I always rent vehicles and never saw all these hidden bogus charges. My bill came out to 3 times more than I was quoted. I will never ever rent from Dollar. Their reviews are terrible. Can something be done about this? See my bill that I have attached. Not a happy consumer.

Reserved an SUV from Dollar rental at LAX. First of all the line at the counter to get the car was very very long, about 20 people in line at 11 pm. Then, the clerk told us they didn't have the car we rented and said they would give us an upgraded car for same money, we said fine. Then she said we had to purchase the refill gas through them because it was cheaper and if we didn't do this we would have to refill the car within 10 miles of the car rental office and at much higher price. We refused this offer, the clerk got mad and would not take no for an answer and continue to harass us about buying the gas through them. Then she tried to force us to buy their insurance even though our insurance covers the car and we refused. Again she became very argumentative and continued to push her insurance pitch and would not even listen to us saying we didn't need it and would not buy it.

I'm usually rent from Hertz, Alamo or Enterprise but I decided to give Dollar a try. I opted for a mid-size, as always, and when I got to the counter in Phoenix, they said that what I signed up for was a 'mystery car.' They said my mystery car was a compact car. I'm thinking, 'this is a joke, I don't want a compact car.' So, we had to upgrade and pay an extra 15.00/day to get the midsize car that I thought I was getting in the first place. They also told us that for both of us to drive the car, we would have to pay an additional 6.00/day.

I rented a car for two weeks from Thrifty Car Rental in Cape Town, South Africa. I paid the bill when I picked up the car, and returned it full of fuel. First I waited in line for over an hour, because Dollar/Thrifty had far too few staff to handle the number of customers who were arriving to pick up cars. When I finally reached the desk, I was given a car that had no license plates or registration, and then had to wait an extra half an hour to get a different (legal) vehicle.

I have just experienced most of the previous complaints when I rented from Dollar Rental in Florida this past week. The worst was when I checked my MasterCard online just now and saw that they had charged me a Foreign Transaction Fee! It was only $3.50 but really? Are we doing business with a third world company? NO ONE mentioned this fee.

I reserved a van for 5 days (Sun-Fri) and informed the clerk that I only needed the car from Sunday thru Thursday after all. The total cost was estimated at $188. He informed me that I would only see a reduced cost of a couple of dollars which would be decreased upon return. He told me to select any van in lot, had to wait in line for over 1/2 hour only to be told that I picked the wrong one so I had to pick another one. I picked another one, waited in line and again was told I couldn't have the one I picked. Did this 3 times until I asked them to pick me one... Which by the way was not as nice as the other ones.

Dollar Rent A Car appears to be the cheapest option when comparing prices but are quite masterful at getting your money without your awareness until the final bill is handed to you. Do not worry about holding up the line to make sure you thoroughly read the contract. An extra driver will nearly double your cost (they will not mention that), and don't fall for any extras like insurance or especially the tank of gas that's locked in at a "special" rate. They will tell you that the gas prices are projected to go up while you have the car. The deal on the gas is you need to return the car as empty as possible (which is very hard to do) and they charge you for a full tank of gas at your "special" locked in rate that is more than you would pay at any gas station.

I rented a car through DRC from Expedia. The first vehicle I had experience a slow leak tire, which they refused to repair. So, I went to the rental facility @ HOU to exchange it. The ONLY decent person working for Dollar is Bresha at this facility. Not ONE other employee treated me like a customer. Then upon returning the vehicle I was informed I was charged an additional $49.96 for "TOLLS". I went through NO tolls during this rental. This charge was for the "POSSIBILITY" of having a toll charge(s) on my vehicle. Are you kidding me? I will stick to AVIS from now on. At least I can be sure that if I do NOT have tolls I will not be charged for them!!! I despise these people and this is why they will not be in business very long if they continue to treat customers like suckers rather than the source of their business.

I rented from Dollar Rental last week. It was the worst experience I ever had. The guy we had pressured us to spend extra for fuel, tolls, and insurance plus we had to wait well over an hour in line. For example, the guy at the counter tried to make us buy the tank of gas. He said "you better have your receipt with you that shows you bought gas within 10 miles when you return it, otherwise we will charge you $10+/gallon." The tank wasn't completely full with the car we were given and the only thing that actually went well was the return and they didn't ask for our gas receipt! They wanted a copy of proof of our insurance and the policy number to not charge us insurance, but when I called to get the number he no longer wanted it. We usually rent from Enterprise. I wish we had.

There was a long line and figured I would probably be waiting for 30-45 mins. I waited for one and a half hours!!! I had to drive to Clearwater from Tampa Airport which is a half an hour drive and I was getting nervous for I had a very important meeting at 3 pm and it's already 2:45! I asked "Florence" at the front desk if there is a manager and she said no.

I pre booked a SUV online through Rental Cars with Dollar. I paid nearly £300 for 8 days plus $13 per day for additional driver. When I picked up the car I was handed 3 payment slips with different amounts still to pay with no explanation what they meant or why they were different amounts! During the week I phoned Dollar Customer Service to try to get an explanation and to try to extend the rental of the car. I was on the phone nearly 2 hours without getting a coherent reply to any of my questions. I then spoke to a 'manager ' who also couldn't answer my questions. They then cut me off! When I returned the car I went to Customer Service and got no satisfaction from them. My advice to anyone thinking of using Dollar, DON'T!!

We have often found Dollar to be less expensive than more reputable car rental agencies such as Enterprise, Avis and Hertz so have made the mistake of selecting them every so often over the years and each time we completed our rental, we remembered why we said we'd never rent from Dollar again. We have our own auto insurance and have no need to purchase additional coverage, nor are we EVER pressured or tricked into doing so with other car rental agencies but EVERY time we've rented with Dollar, they've managed to charge us additional insurance fees - it's ridiculous.

Our flight was cancelled due to the Denver Airport shut down from the blizzard. Needless to say our car rental pickup day changed. When I called to tell Dollar we were stuck due to airport closure they decide to hike the rates and force your hand saying because we are coming a day late we have to rebook at the new rate. All cars went up $400! Even though I had a reservation for much less. I paid $966 for a piece of junk for 6 days that smells like smoke. United on the other hand extended our trip another day for free. And American shipped our bags for free. What Dollar did should be illegal. Everyone I tell this story to agree. We tried another rental off property for $300 but they closed at 6 and our flight was delayed so we missed it. An hour later than our pickup and again they threatened to change our rate. Robbery and shameful.

I rented a car from Dollar because quite frankly they were the cheapest until I received a letter in the mail requesting another $115 for an administrative cost for a $10.50 toll charge. After I almost fell off my chair I googled this experience and found I was not the only one. I called dollar rent a car and they reduced it by the amount I would have paid if I would have gotten the option of the toll pass which was $41.60. I am wondering how many people just pay it. It's a bit excessive if you ask me, but I am glad they reduced the penalty.

I have to agree with the complaints I've heard on this site, and want to caution people renting out of the Tampa airport NOT to use the "SunCoast" highway while driving a Dollar Rental Car. The reason, is because there are two toll sections that do not have a booth where you can pay in cash. You have to drive under and be photographed. The state claims they will send you a bill for the toll ($1.06 for each) but in this case Dollar RAC gets the bill and they tack on an additional $15.00 per toll charge for "administrative fees". I was charged $60.00 on top of $4.24 in tolls.

Absolutely worst service ever. Do NOT rent from Dollar. I rented for $219 for 7 days and I end up paying $509 at the end of the week. The employers are persuading to pay the insurance and lying customers. I returned the car with no more than 10 liters of gas missing and the lady said that the policy is to charge as an empty tank and I was charged $112 for gas at return. I called Dollar to complain the situation, and the customer service asked me to provide a proof that the tank was not empty when I returned the car. How I can proof that the tank of my car was not empty when I returned the car? The car was in their parking lot. This is absolutely unacceptable. I will never ever recommend to anyone or rent again from Dollar.

We rented a Dollar Car Rental through Europe Auto. We pre-paid $582.05 for 9 days in Phoenix. The contract said some taxes were not covered. When we arrived, they gave us a bill for $150 US more, for taxes - $6 a day airport fee, city fee, environment fee, etc. When you pre-pay, you don't expect to pay over $200 over and above what we already paid. We had budgeted $582 for car rental. Options were limited at 7 pm at night. I called Dollar Car Rental the next day and the agent rudely said it was in the contract and I could call once my trip was finished. I expected minor taxes but not over 30% in addition to what we paid.

Outraged with Dollar Rent a Car rental in Ireland. The Dollar Rent a Car employee at the counter advised me I would only be charged 60€ for the whole trip for a car upgrade. Total billing adds up to 137€ with many miscellaneous lines I didn't have time to discuss when leaving as under pressure because of my flight, but which include: admin fees, taxes, and "other service charges." ccl: This company is a cheat and a liar: advertised low prices, a clean speech over the counter of what little it costs to upgrade, but then they double invoiced price with admin fees, add a great number of other service lines in the bill. (I assume they think only one in ten is going to discuss.) => Avoid!!

WARNING: Long post! Just a word of advice to anyone looking to rent a vehicle: NEVER, EVER, EVER, EVER rent from Dollar Rent A Car. EVER. Run as far away as you can to anyone else but them. We turned in our rental car from Budget Car Rental that we drove in from WA after we shipped our Prius and then picked up our rental for the month from Dollar Car Rentals. We reserved it via internet and it was a great deal. Less than $800 for the month. When we got to the counter, the worker then said that it was going to be $2000! PLUS an extra $30 a day for an additional driver. He then proceeded to tell us that he had added their insurance to it because our insurance provider, USAA, wouldn't cover rental cars.

DO NOT RENT FROM DOLLAR!! We rented a car from Dollar and the exact same thing happened to us as other reviewers. There were hidden fees that were not on the quote. We complained at the rental car counter, they told we had to call Dollar customer service. I called Dollar customer service and I was put on hold and then transfer three different times. No one would help me or address the issue. Finally the third person put me into a never ending loop. No matter how many times I pressed 0 to get someone, it just went back to the menu. We will NEVER rent from dollar again!!

I rented a car from Dollar Rent A Car at the MIA Miami Airport for 4 days. I was not told that I have to pay $10/Gallon when returning the car.. The car was short of 7.5 gallons (as they assume) and I had to pay $75. I believe this is a rip off and someone should stop them.

DO NOT RENT FROM DOLLAR RENT A CAR. They suck you in with low rates then find a way to blast you with unknown fees. In my case they are saying I drove through a Florida toll booth w/o paying 50 cents. I don’t remember that. So they just sent me a bill for $15.95 for the missed toll plus a $105 administrative fee. This is why people no longer and my group will no longer rent from Dollar Rent a Car. Please share with all your Florida bound friends and family.

I am from Utah and there are no toll roads here. Even after telling them my destination they did not inform me about how to use toll roads nor offer me the "toll road package" that I found out about later. I paid the tolls multiple times and thought I was doing it correctly - I even asked the locals. But I got zapped with "administrative" fees of $50 bucks. Not only that the car was empty and I was told to fill it and bring it back empty again. I only use about 1/4 tank of gas since I wasn't going far. It was awful to not only find my way on toll roads but have to first find a gas station since I had no idea what would happen once I got on the freeway. I WILL NEVER RENT FROM THEM AGAIN!!!

Two problems. 1) When I picked up the car, the driver side tire was low. The next day it was flat. I called the customer service 800 number; they said I had to get the tire repaired and Dollar would reimburse me. The SLC Dollar office would not reimburse me and they were not nice about it. 2) The stated cost of the car with insurance was $100 less than actual. Buyers beware!

I rented a car at Dollar Rent a Car in Abu Dhabi Airport in January. I paid 2 days and stayed 1 day and 3 hours. So far, it is ok. However, I didn't know I would have the worst experience in my life about renting a car. I am 64 years old, travel at least 6 times a year overseas and I rent a car in most places for the last 40 years. I had never a problem in any rental car company.

I rented a car at the Orlando airport. I was asked if I wanted the insurance and declined it. When I reviewed the contract it was on it. When I questioned the sales person about it, he told me it would be credited off when the car is returned. That was a lie. When I brought it to their attention they wanted nothing to do with resolving it. I did get help from Lisa on the 800 number and she credited back half the charge but I am still out $73. I get the impression this happens often with this group. I will never give them my business again.

Terrible Customer Service experience!!! I had a 7 pm reservation and went to pick up car, only to find out they closed at 7 pm sharp. Even though they knew they had a booking, they did not wait or call. So I found a closed business when I arrived at 7:05 pm. Called the posted number on the door which was the airport location and was told to drive all the way out there and they would transfer my reservation. Upon arrival, I discover that their taxes and fees are different at the airport location, and I was charged $80 more than what I should have paid at the Broadway location.

Too bad I did not read comments available before renting "Jeep Grand Cherokee or equivalent" at competitive prices. Las Vegas airport rental greeted me with an hour long line up of tired and nervous customers watching socialising employees. The car we got was Dodge Journey which is essentially car without ability to go uphill, have no acceleration, and actually slows down first when pressed on gas and had to change the gear... We described our driving - to see national parks around, but was not warned about car ability. Our later complaint was dismissed explaining that as long as length of vehicles are the same, performance, safety, etc... does not matter.

I recently had the misfortune of renting a car from your company at Tallahassee Airport. It went downhill from there. You might note my reservation says "compact car or larger". According to "YOUR" website a COMPACT CAR is a "FORD FOCUS OR SIMILAR". It clearly does not state "A FORD FOCUS OR SMALLER". Again, from "Your" website. Size does matter. Just ask Donald Trump and Marco Rubio. Just to update you on car sizes I have conveniently printed them out for your viewing pleasure.

Very disappointed. The return time of the contract didn't match with the receipt (difference of 20 min). We were an hour late returning the car and we were not only charged for the extra hour (that would have been fair), but for LDW (optional service, we never accepted), plus LIS (without requesting). These automatic charges are not explained in the contract nor in the website, making it very misleading for customers. We ended paying $129.11 when the original price was 74. I will take further action to inform the District of Columbia Consumer Protection Office about this negligence.

This is going to be short and sweet. I rented with Dollar last October 2015 and was in an accident that was not my fault. I declined their insurance because my own insurance would take care of any accidents I was in. Well, unfortunately I was in an accident that totaled the car and I was lucky to walk away. I reported it to my insurance and was told that they would take care of it. Well it took 4 months to finish up because Dollar was not giving my insurer the information they needed to close out the claim. They keep asking and they would get the runaround or wouldn't get it.

I booked a reservation with Dollar in Ft Myers, FL. When I got to the counter I informed them that I would probably only need the car for a few days, but maybe a week. The customer service representative told me that it wasn't a big deal to return it early and I would only be charged for the days I use the car. I was quoted a rate of around $37 per day. I ended up returning the car after three days and was charged $75 per day of usage. Why was the rate hiked up by over twice the original rate? The reason according to customer service: "you were quoted a weekly rate and the rate is subject to change upon returning your car early." After about ten minutes on the phone with customer service and a circular argument with them they failed to acknowledge that the information I was provided at the counter was misleading.

Told clerk I didn't want insurance. Gave it to me anyway. I didn't notice until return and charged $105.00 more than anticipated.

I would like to inform of the practice and the reception of ONE DOLLAR rent a car. I have made a reservation through Orbitz for a car, ONE DOLLAR. I have signed the contract for one month. The price ALL Included was 500 dollars. I ended up with $1300. They said that I have added a driver and have inform and or make me signed anything. I have write to customers services that took me 5 hours to talk to. They hang up on me like I was a piece of ** and reply to my mail by even not want to heard. I have a great rental users and One Dollar/Thrifty is the worst and their practices is scam. I will make sure to sue this company.

Dollar totally lied to me. Right in my face. They offered me an upgrade for a nominal amount. My Holiday Car's price was $405.35. Dollar told me instead of the $405, the upgrade would cost $525, so I accepted it. However, Dollar did not recognize payment of $405.35 and charged me an additional $525 plus $298.70 of taxes and fees. The additional charge was $823.70, so the total cost of the car was $1,229.05; that is $175.57 per day instead of $57.90! I called Dollar and they more or less said Gotcha! Do not trust Dollar!! They will lie to you and hope they can hide the truth in the paperwork. The Customer Service people are not interested in the Customer.

I rented a vehicle from them on 2-8-16. I walked in and asked if they had any rentals left. They said yes. I was quoted a rate of 389.50 for 8 days for a Toyota Camry. By the way this is a franchise location. They asked me where I was going and I said to Fenton, which is the next town over in Missouri. I asked if it had unlimited miles and they said yes.

Upon returning my car at the Miami International airport location I accidentally left my cell phone in the middle console between the 2 front seats. I took my luggage and went up to the main airport lobby when I realized I was missing my phone. Within 10 minutes, I was back to where I had left the car and found that it had already been taken away. So I went to the Manager and asked them if I could get back in the car and fetch my phone.

We flew from Michigan to Orlando on Feb. 6, 2016. We had our vehicle, a mini van reserved from Dollar. AFTER the reservations were made I looked up Dollar's reviews and I became very concerned about how our rental would go. I was apprehensive when we arrived at their counter and sure enough there were already six people in front of us in line. When we got to the counter the person helping us was very courteous and was not one bit pushy. She asked if we wanted insurance and I told here our auto coverage already covered for us but we would like their 'loss of vehicle use or gap' insurance. That was fine and she asked if we wanted the SunPass it would be an extra $50 for the week. We had already decided if it was a reasonable price we would get it just so we would not have to worry about any toll booths, so we got that and we're glad we did!

On January 22, 2016, I rented a car with Dollar at Houston Int'l Airport. The rates were super low so I ended up ungraded the car. They asked if I wanted to prepay tolls for the toll roads. There was a sign that said, “You have the option to pay when you return the car.” Since I wasn't familiar with Houston I opted not to prepay, thinking I could pay upon return if I needed to. My flight home a couple days later cancelled so I called to request an extra day on the car. I got a recording that said if I was extending my rental for less than 24 hours to call was needed. Ok fine. So I returned the car at the airport. There was no option there to pay for the tolls on the cashless toll roads that I racked up. The guy quickly handed me a receipt and walked off. I didn't look at the receipt until I got home and noticed they charged me $312.64 for what should have been $142.09 bill, including the extra for returning late.

I booked a 7 seater passenger vehicle online (Australia) for a period 05/12/2015 to 26/12/2015 (Dulles Airport). Rental Agreement Number **, Notice No: **. Car was returned as per the conditions and paid in full. I was given a car fitted with a Toll Tag with instructions on it "pull the tag to activate". At the time of taking over the car staff at the counter never briefed me that this tag was not activated nor the tag was locked to avoid customers being misled. If I was told by staff or the tag was locked, I would have been mindful to pay all my toll payments at every gate when I was passing through.

STAY AWAY FROM THIS COMPANY!!!! I had prepaid voucher from car dealer for 486$ for SUV rental in Maui airport. When arriving to pick up car I was given to sign the contract for similar amount.. It turns out that they without informing me sold me an upgrade for 486$!!!!! And was given the same SUV I reserved. So I paid twice 486$!!! After contacting Dollar, all they said was, "you signed the contract and there is nothing we can do." They were rude to me on the phone and I am suspicious that's the way they do the business and profit the company! I been renting cars so many times, I never ever was tricked so brassy. Please, be aware!!!!!

They deceived me into buying expensive insurance by telling me that it was legally required in Mexico which is not true. When they decided that I wasn't giving up in my claim (I put a hold on the credit card payment) they suddenly discovered damage to the vehicle. I forgot to mention that using the insurance I was deceived into buying to cover a false damage claim is insurance fraud.

Booked a rental car through Rentalcars.com at Dollar Rent A Car at the Calgary International Airport for $120.52. The reserved compact car I booked was not available when I arrived so they changed my rental agreement to a van and charged me additional costs for a damage, waiver, and premium location charges not in my original booking for $223.14 to my credit card. I declined additional company insurance and coverage as have private auto insurance for rental cars. Called company when arrived home about extra charges and refused to refund additional costs. Have booked through Expedia and other rental companies in same fashion and never had this problem. Never use Dollar Rent a Car!

Never had a problem with a simple thing like a rental car. But this company does all that they can to squeeze money out of your pocket. Flew into Orlando from Michigan on a flight booked online. Added a car rental for convenience at the same time. When we went to pick up the car, there was a huge line (well it was the weekend after Christmas). First they tried to charge us for a Sun Pass for the toll road. I knew from driving the same road myself before that wouldn't be necessary. Then it came to an insurance rider which I mistakenly assumed would not be charged unless we had a problem because it was about 250 plus. Later found it was charged to my credit card. Cost more than the rental!!!

I arrived to Orange County Airport to pick up the rental car on 1/30/16 I reserved and the car was not going to be ready for another half hour. The clerk said there was an upgrade available for $17.00 a day opposed to the $14.00 per day I booked online. I had a 7 hour flights and did not plan to wait on the car I rented. I needed the insurance and asked for the cheapest insurance plan. I didn't realize until I came back to drop off the car that the clerk added on additional insurance I did not need and that the upgrade was $17.00 additional per day and not $3.00 additional. I ask the clerk that was on if she could take it off and she suggested that I call customer service to get it taken off.

I was looking for a cheap car rental in Guadalajara Mexico. I was told by a friend to try Dollar Rent A Car and unfortunately I did. I made my reservation with a $170.00 deposit which is supposed to be the total amount of the vehicle rental without the insurance. When I arrived to pick up my vehicle, the receptionist explained to me that those $170 were just a portion of the total cost for the rental period, and then she gave me the "total real cost" which it was $590 plus and additional deposit of $1,000. I told her that I wanted to cancel the reservation and that I wanted my $170 back. She told me that she wouldn't be able to cancel and that if I want my money back I should call Dollar in the U.S. which I did on my return, just to find out that this stupid company is not even an American Company. Their headquarters are located somewhere in Ireland.

"What we can do better" is the message I received from their "customer service". So, I say "you can listen". In my situation, I dropped off the vehicle a day earlier than you billed me. Why am I the one who has to investigate this? That is unacceptable. How do you keep your inventory at each airport? There is no reason why I should now have to call Southwest and have me re-email me my confirmation information. Did your research team even call PVD and ask them to verify? The way she spoke on the phone, unacceptable. No empathy whatsoever. Please do go listen to our conversation if roles reversed. I am sure it wouldn't be handled this way. This was the worst experience ever. I will never rent with Dollar again. Unacceptable.

I just wanted to say that I was very impressed with the service I was given while recently renting a car with the Washington-Dulles Dollar branch. When arriving at the branch two days after winter storm Jonas, the workers were hard at work shoveling out cars from feet of snow. After accidentally leaving my backpack in a rental car given to another customer, the Operations Manager for the location, David **, gave me his personal contact information and called all sorts of people to try and find my lost bag. When the bag was finally recovered, David called me personally to tell me he could ship my backpack to my house. Thank you David for all of your hard work and help!

Went to Miami to pick someone from the airport. In tolls you have to have SunPass. Tolls were $5.50 plus $90 administrative fee. Ridiculous. Attorney general should be involved. STAY AWAY from them.

I almost cancelled when I read some of the reviews but I am so glad I did not. I have rented many cars and Dollar at Tampa Airport was the best experience I ever had. The personnel were pleasant, efficient and did not try at all to sell me any insurance or anything extra at all. I have never gotten through faster either upon pickup or return. The car was excellent in every way. From now on, I will only use Dollar when at Tampa.

BEWARE of the Puerto Vallarta Dollar Rental Car location. DISHONEST STAFF. They will charge you for damage that was not yours by not accurately capturing the dings/damage that preexisted on the vehicle prior to your rent (even if you explicitly note the issue(s) with their staff prior to driving away). In my case, the markup sheet they gave me upon drive away did indicate a small pencil tip sized issue to note the dings on the driver side door (which I went out of my way to call out to their staff when I did my careful walk through of the car before accepting). When I returned the car a week later, the staff indicated the markup sheet only notes one ding, not 2 (yet both were there before I ever saw the car and it was their staff who decided how to capture that notation on the markup sheet to make note of the damage!).

Rented a car at Tampa airport around New Year, filled in the gas and returned the car in the dark (early morning), later now found a $15 dollar administrative fee on $.26 (26 cents) toll (when filling in the gas tank)! Horrible customer services, they explained that there is no cash booth to pay the toll, the only way is to have the toll pass which cost more than $10 which I had waived. So sick of charging 60 times of the toll, even with half fee waiver, they still making nearly 30 times of profits! And I do hope some good lawyers take them to court before they rip off more customers!

A friend and I rented a car from Dollar Rental in LAX. We were asked if we wanted additional insurance and both clearly said NO. Upon returning our car, we noted that there was a charge but we did not know what it was for. After returning to Calgary, Canada we noticed we were charged an additional 90 dollars. We inquired what it was for and they said it was for insurance - the one we declined.

Ok, so here it goes. My husband and I got married January 16th 2016. We flew into Tampa Florida on the 17th and needed a rental car for our honeymoon. We tried Enterprise and they were going to be around 550 for the week because we would have to pay a "Young Driver fee" because we are 22 and 23 years old. Ok, so we aren't poor, but that is steep for a one week rental especially when we are just trying to start out our new lives together. We tried a couple other places and found Dollar Rent A Car was reasonable. They were only 320 for the whole week which is a good price considering we are young drivers. We said no to their insurance and paid an extra 20 bucks so we didn't have to fill the tank when we got back. Everything went great!

We made the arrangements to rent a car while traveling in the UK. We live in Canada and booked a car to use while in Florida. We booked through Rentalcars.com and prepaid on a Canadian credit card (Canadian bank). When I got to the rental counter in Fort Lauderdale they refused to honor the contract, stating the Canada isn't considered "international". They group it with the US for the purposes of that contract. They would let me have the car that I booked for an additional $200 and since it was Christmas vacation, no one else had a car for me. They also put additional charges for tolls on my Canadian credit card (at a 45% exchange rate) rather than letting me pay on my US debit card (the invoice came in the mail the day AFTER they processed the payment). I am furious with the way they handled my business. BEWARE!

Reserved a car online with Dollar at the Las Vegas airport, filled out all the information and check off that I did not need additional insurance, cost was to be $150.00 (not counting taxes). The woman at the desk was very hard to understand, I had to ask her repeatedly the same question. I was asked if I wanted insurance and I replied no. Was shown the contract and was to sign electronic but price was over almost $400.00, asked her to explain but again I could not understand her explanation. My friend and I both were confused and in frustration I signed. When I brought the car back I saw the extra insurance charge but was told because I signed the "contract" the charge could not be removed. Contacted Dollar Corp. and was denied any refund.

I booked a car prepaid thru Hotwire. The disclosed rental agency was Dollar at the Tampa Int'l airport. After waiting 50 minutes in line with 10 parties before me, I finally got to an agent. Her name was Kim. No name tag, I asked. After telling her my conditions and I was impatient, she kept going back to their closed door office. Finally she gave me my credentials back saying they would not rent to me. I asked to speak with the manager and told he would be out. I waited 20 more minutes.

I would never rent from Dollar Car Rental at Detroit Metro Airport again! We were told that our upgrade would be $45.00 extra. We were charged $75.00 extra. Being senior citizens, we could certainly use $30.00 dollars and never would have agreed to $15.00/day! I don't think $30.00 would be such a hardship for Dollar Car Rental! The car was in bad shape (lots of scraps and at least one small dent). We have been pretty happy with Dollar in past, but have never rented at Detroit Metro before. Although we did call the corporate office, they were rude and could have cared less how unhappy we were (no sorry we couldn't help you, absolutely nothing)!!! So much for customer service!!! Will not be using Dollar Car Rental again!!

From the moment we arrived at the MIA airport counter for Dollar, we were treated rudely, condescendingly, and abrasively. The customers behind us later told us their experience was awful too. After being forced to pay an additional operator fee, because we booked through a third party and I did not know that because I made the booking, I was automatically assigned as the driver. I am pregnant and, at the time, had Mono, Viral Hepatitis, extreme nausea, and vomiting. Thus, I did not want to drive. Since then, we've communicated with Dollar about ten times and all but one individual has been unyielding and so focused on "policies". There is no apparent compassion or desire for courtesy. Blech.

I made a rental agreement through Expedia itinerary # ** rent a compact car or larger at Dollar Rent A Car for Jan. 14, 2016. At their desk I was told that they were giving me a convertible. It was 28 degrees and snowing. I said that a convertible was not acceptable because of the cold. The manager came over and said that because I was not happy, "they would not rent ANY car to me for any price". I told him that I was the customer and he needed to do something for me because it was snowing, wind blowing and cold. I had 3 bags and a lady companion. He said he did not care about me "the customer" and was going to call police. I left that office and dragging bags, walked to another agency to rent a car. Both employees "Mike and Jeramy" were extremely rude. I will never rent from Dollar again. The worst car rental experience I have ever had!

All agencies rates were very low for the night of 01/10/16 (Sunday), returning on 01/12/16. I am a loyal customer of Enterprise, but when I saw the advertisement for Dollar Car Rental for $11.70/day compact or larger, LOCK LOW & GO, I reserved with them. The only agencies opened on a Sunday were 25 miles away, each way, at the airport (the extremely limited parking here is a nightmare). When I arrived at the counter, agent "K" (I will keep her identity private) asked me where I was going and what type of car I needed. As tears began to fall, I informed her that I was taking my son to a hospital in California for an unexpected surgery. Any car was fine, I just hoped for a little leg room for my son, post-surgery. She showed me a photo of my car, a toy looking car "subcompact/economy", CHEVROLET SPARK.

I rented a car in Miami through Orbitz and ended up paying twice the price of the rental cost in "administrative services" for tolls. The total cost of the tolls were $6.50 and they charged me $111. This is just an unacceptable business practice. Do not use them.

I was flown by my sister-in-law from Virginia to Ohio. She purchased a flight from Virginia Richmond airport to Cleveland Hopkins airport, and paid in full for me for 7 days, a rental vehicle from Dollar Car Rental. She fully paid the daily insurance also 10 dollars a day in full. I flew into Cleveland Ohio at 10pm at night, it was very late. I had my itinerary pages which showed everything, even my flight back to Richmond Virginia. The man at Dollar Car Rental told me he couldn't tell if the car was paid for, so they needed my driver's license and credit card number. I gave him and made me sign an electronic signature that I was receiving the car and a fuel agreement. I pay for a fill up and then make sure it is filled when I bring car back. I returned car after 7 days to fly back to Richmond Virginia. Two days later they charge me for $200 dollars and the fuel which I made sure was full on return.

When renting a car in Ft. Meyers I specifically asked about the automatic tolls and was told by the agent that they would give me a Sun Pass for $10 per day or they would just bill me the toll amount. What he didn't say is that Dollar Rent A Lie adds $15.00, per TOLL as a processing fee. My $9 in tolls was billed at $114. Make sure to tell them that you want to opt out of their toll system, write it on the contract, you can get a Sun Pass for $5.00 at most convenient stores and any rest stop. They are price gouging, we are going at them this way.

We rented a car from their San Juan location and we immediately regretted our choice. It took almost an hour to get us set up with a car even though we already had a reservation and the total was over $400 PLUS a $200 deposit to be returned when the car was returned, not too bad, until you compare it with the service. It was about a 40 minute drive to our condo and in that time we could tell SOMETHING WAS WRONG WITH THE CAR! It made a horrible grinding sound, and our parking attendant said it smelled seriously wrong.

My short story about 'Dollar Rent A Car'. I hope that customers read carefully and be warned for a desk employee that has a Indian/Pakistanis look around 50 years. I booked (from 17 of December till 1e of January 2016) a Kia Rio or a car comparable with the Kia. When we arrived at Dollar to pick the car, told this employee that Dollar doesn't had a Kia Rio. This man wanted give me the smallest car of all. If I wanted a bigger car that was comparable with a Kia Rio I had to pay $10 extra each day. 16 days means, I had to pay $160 more. I didn't agree with the offer and took the small car.

I reserved a mid-size, which is always FINE for the 4 of us. At the desk, I was told they only had a Kia Soul. How is that mid-size? It won an award as the best COMPACT, but that's how Dollar classifies it. So, for $10/day add'l, they "upgraded" me to a Jeep Patriot, since there was no way my husband, 2 kids are our carry on (only) luggage would fit. THE JEEP WAS INFESTED WITH SPIDERS INSIDE ON THE WINDSHIELD! Quarter Size white/pink SPIDERS. We splatted TWO of them on the windshield while we had it. But saw them a number of times during the trip, but couldn't kill them since I was driving and it would cause an accident. HORRIBLE! When I dropped off the car and the guy said "ew, that's not good"... I called customer service and I was credited the "upgrade" due to the spiders, but they think the Kia Soul is Mid Size (comparable to a Toyota Corolla) so watch out if you rent mid size through Dollar in the future.

On returning the car to San Francisco Airport I handed all the documentation to the girl checking me in. She said everything was OK and then printed off a 4 (four) feet long document which she handed to me and asked me to sign at the bottom. It is a dark environment and as far as I was concerned there was to be no further charges but my next credit card statement showed I had been charged $378. I checked this document and found that I had been charged for "roadsafe", "personal protection plan" and "emergency sickness protection". I spoke to customer services and they say I agreed to these "options" but as I explained, why would I choose to pay for these "options" when I had completed my rental and I was safe and sound.

They charge some amount of money to your credit card without letting you know what is for. When you try to figure out that they charged some money (it was 110$ in my case) to your credit card, you attempt to call customer service, which you have to hang on the line minimum 30 mins (as long as you are not calling for a new reservation!!!) When you reach out to somebody finally, they answers your question unsatisfactorily and tell you in the middle of conversation to connect to another department and get you out of the line in couple of seconds (yes, this happened). Reaching them again? Another half an hour?

I called Dollar 3 days before flying in to Hartford, CT. I asked detailed questions - mostly to be sure they take Debit. They told me "yes", the amount, etc. Well, to my surprise, I flew in and took the shuttle to the rental counter. They DON'T take debit! All they said was "you can try to reserve online with another company." 2 hours and 7 people later through Customer Service by phone and guess what, no help!! I called corporate - just got passed from one person to another and disconnected by 3 people. Fed up, I demanded answers from 4 people at the rental counter. Apparently, they don't have "a corporate office". That did it for me. No help from anyone.

Picked up car and declined all extra items requiring a charge. Was asked if I would like to add my husband as a driver and I said sure. Was never told it would be a charge for this. Dropped off car and saw something that said 26 for additional charges. Called and spoke to someone in customer service and they did nothing to assist and would not let me speak to a manager.

We rented a car from Dollar which was supposed to be picked up at Marrakech airport. The car itself was old and had obviously been in a serious accident. There were mouse droppings in the back seats. The guy at the counter was rude and uncooperative and didn't seem to think these things were a problem. We took the car and it broke down after 200 miles - we rang the number on the card and got no answer. Totally useless company with very poor customer service. DO NOT USE!!!

LOOK CAREFULLY AT ALL THE BAD REVIEWS FOR DOLLAR RENT A CAR - THEY ARE HERE FOR A REASON!!! Here's my own bad experience. I flew to Las Vegas and rented a car from Dollar for 12 days for $274. My wife became very sick and I changed my airline ticket to return home 8 days early to be with her. After having the car for 4 days, I returned it. They charged me $458 for returning the car 8 days early!!! On the rental agreement it does say "rental rate subject to increase if you return car more than 24 hours before scheduled return time." But absolutely nothing else - very vague. So what does that mean, they can charge whatever the hell they want? $5,000? $20,000? Nowhere in the rental agreement does it specifically say. Neither the manager or person at the Dollar customer service toll free number would reduce the $458 charge. I'm currently having to dispute this through my credit card.

I have never rented from this company or its parent company, Hertz, and I live in the Pacific NW, and have never been in or near Chicago, but my VISA credit card number was fraudulently charged a deposit by Dollar Rent A Car at O'Hare Airport for $100.00 on November 23, 2015. I cancelled the card and was refunded the money, and received a new card. Now, on December 21, another charge of $1,543.60 was placed on my VISA account by Dollar Rent A Car at Chicago's O'Hare airport. This charge had been approved before my old card was cancelled, but wasn't posted by Dollar Rent A Car until a full month later!

Arrived at Tampa Airport, picked up a prepaid five-week rental. Lady on desk had poor English language skills but insisted we should pay for SunPass tolls in advance. Agreed but was horrified to learn that she had charged our card $300 nonrefundable. Called customer service and then had to travel to another dollar location to get the charges removed. This is a total scam. Beware National car rental charge a couple of dollars per day to max of $15 per rental period for same service. If you are renting in Florida for longer periods, pick up a SunPass sticker at participating retailers like Publix and register it online. Total cost $4.75 plus actual tolls.

I rented a car with Dollar USA on October 1st, 2015 on a "promotional offer". I was scheduled to pick it up on October 24, 2015 at the Atlanta Airport. When I arrived, I was told I was unable to pick up my rental because I did not have a credit card with at least $100. Fine, I left the rental office without the car but told them I expected to have my money back on the card. Dollar gave me the run around for the past three months but finally gave me a number to Car Trawler. I called thinking I was going to get a refund but they told me it was a promotional offer and that it's in a contract AND THAT THEY COULD CARE LESS ABOUT MY MONEY.

Rented online without issue until I got to the counter and the up-selling started. The counter person was cheery and helpful until... I declined the insurance!!! I'm well versed in the insurance, carry plenty of protection and have additional protection through my AmEx card. The counter person started the hard sale telling me I was wrong about the insurance, “AmEx won't cover me, my insurance won't cover me, additional drivers aren't covered” and, tried to add it after the discussion got terse. I made sure it wasn't added then the person moved on the gas tank. I elected to bring it back full. He said I "can't" do that in Hawaii. I insisted. He then said I must fill it at an approved station and keep the receipt or they will charge me extra... all BS.

After reading the reviews on this site and most other sites on the internet, I prepared myself for the worst. I was expecting to yell and complain and speak to the manager but surprisingly, I had no issues with this company at all! They did try to upsell the insurance and an e-pass for my rental, but I came prepared with a copy of my full-coverage insurance proof that included rental insurance and I had an old sun pass from living in Florida for 26 years prior. (It was no longer active, but they didn't know that!) After I declined all the "extras," the rep told me to pick any car I wanted from the 2nd row. (Since I chose the "special" option).

I rented a car with Dollar in North Carolina. North Carolina has electronic tolls. Not being familiar with the area, apparently I drove on roads with tolls. I first found this out by receiving a bill for $111.10. Total toll bill was actually only $6.10. Dollar adds on administration fees of $15 per toll. Had I known about the tolls I would have paid the $6.10. But there is no way for a renter to do this. Dollar also is supposed to inform you about their one-time toll fee, but I wasn't. I'm sure all the car rental companies have their "scams" in fine print buried so you don't know about it. This is just another way to gouge the customer. I will never rent with Dollar/Thrift again. Surely there is a way for renters to pay the actual toll before being fined by the car rental companies??!

Oakland California airport operator closed for the night while I and a number of others were waiting for service. Staff refused to respond to my inquiries and simply walked away from the front desk and into their office, where they closed the door and refused to open it. I went to another rental place which was still open and rented another car for a night, and went to a local hotel instead of continuing my trip. Terrible service and I'll never use them again.

We were given wrong information from employees. I've tried to contact Dollar about the issue, but I have not gotten any response from them. I have asked to be called back about the problem, but so far no one has contacted me. I guess they don't care about PR. I'm not very happy with Dollar Car Rental. I will not rent from them again. I definitely will not have anything nice to say about how they handle things.

My husband and I flew to LA for a wedding from Atlanta. We got a deal with one of the tickets for about $50 for a day rental. They charged us $71.70 for insurance alone. We ended up paying $163.70 for a day rental because she added all these charges claiming it was insurance. Mind you we told them the credit card had rental coverage. We have been trying to get a refund from them, but they are not responding. STAY AWAY FROM THIS COMPANY!!!

My wife and I arrived from Europe via Detroit in Louisville. We had booked a car through Dollar on the internet and paid half of the rental cost up front. We had booked a compact car - Ford Focus or similar. When we arrived we were told that the only car left 'in the same group' was a Smart. I said that this was an economy car but the lady on the Dollar stand insisted that this was a compact car. She suggested an upgrade and in the end for a few dollars more we got a Nissan Sentra - admittedly a better car. She also asked whether we wanted 'minimum protection' or a higher level of protection. I said 'minimum' assuming this was the same as when we booked. She runs a receipt at a figure around 990 dollars instead of the $660 advertised on the internet.

Dollar Rent A Car is absolutely a horrible company. I booked, and paid for my airline tickets and car rental through cheaptickets. I paid $13.99 x's 7 days for the car rental, through cheaptickets. Five days before our trip, I called dollar car rental and asked them if they take debit cards, and what their procedure was for using a debit card? I should mention that the lady on the phone had an accent. Anyway, she said, "yes ma'am, we do take debit cards. We will take a certain percentage off the card" (can't remember percentage she said). Anyway, it came out to about $8.00. She said that they would take off my debit card, since I already paid for the car through CheapTickets.

I am very displeased with my service here at this location. I have been charged 3 weeks after I rented a vehicle. Now my account is in the negatives, no one told me it would be this long before my account was charged. The employees there are very rude. The customer service line was not helpful at all and I will never do business here again. I would like my money back into my account. I have screenshots of where they charged me twice. I told them this but they said that it was a holding fee and the other was the charge. But the holding fee was never posted back into my account. No one has reached out to me regarding my concerns. I have expressed my concerns of my $300 dollars that was deducted from my account. I have rented from them three times and every time it is a problem. I am very ANGRY CUSTOMER AND I WANT MY MONEY BACK INTO MY ACCOUNT. I WILL NEVER DO BUSINESS WITH THEM AGAIN!!!

I rented a car in Cancun Mexico at the international airport. I was asked to deposit over $500.00 on my credit card to be returned once I brought the car back. This happened in August 2015. To date I have not received the deposit of $800.00 which was charged to my AmEx account. Dollar Rent a Car in Mexico continues to give me a run around. The car was advertised at $130.00 per week. The insurance in Mexico was $600.00. I ended up paying over $700.00 to rent a car plus $500.00 deposit. Know that the franchise in Mexico is not accountable to the United States Corporation.

I booked Dollar Rent A Car through Expedia. The rate quoted seemed fair, however, Dollar neglects to be forthcoming with the actual plus, pluses to their rates. Once you are at the counter with limited options all the plus charges come to light. By the time we were done our seemingly decent rate was actually double the quoted rate. We have been going to Arizona for several years and have been renting cars at Sky Harbor Airport each time. This is the first time at Dollar and the last time at Dollar. This is not why I am complaining although it should be enough. We took additional insurance on the car to protect us against even more charges should something happen to this car. Something did happen, the car was broken into and several dollars' worth of personal items stolen.

Nika on customer service was very rude. Would not transfer me to her boss. This place overcharged me. I was looking forward to renting again from them but 500 for 2 day rental. That's ridiculous and they wont refund me.

My wife and I went to Kauai, Hawaii for a week and a half in June-July of 2015. We rented a car from Dollar Rent a Car. At the time that we rented the car, we clearly specified that we wanted complete coverage so as not to have to worry about any incidental damage that might happen to the car. We wanted to focus on relaxing during our vacation and did not want to have to worry about any incidental damage to the car. The woman working at the Dollar Rent A Car desk assured us that with the coverage that we requested and paid for, we would not be responsible for any damage that might happen to the car, that we could just drop off the car no questions asked. Unfortunately, during the course of our stay in Kauai some unknown vandal/hoodlum keyed the side of the car while we were doing a Napali Coast hike. Of course we were not happy with this development but it was not our fault.

I cannot believe that there are so many complaints about this company scamming people for extra charges for insurance and they are still getting away with it. I told the lady I did not want extra coverage and she even acknowledged my answer but still added it to my charges that I never saw signing the little tablet and then she put my agreement in an envelope and told me to enjoy my vacation. Of course I am assuming she was honest and not screwing me so I signed the tablet only to find out that I signed my faith away for additional $230 for insurance coverage that they will not waive and laughed at me when I called to complain, then I google the issue only to find out that there are many many other people that were scammed as well. This is craziness and this company needs to be taken down or fined. I feel like I was frauded and I would like the counter person arrested.

Was scammed. Tried to reserve using prepaid for an employee. I wasn't going to be there and didn't want a Corp. account. Then, was told I can't do that with Dollar, so, no reservation, no confirmation. However, my card was charged anyway by a company in Dublin, Ireland. Called Dollar, was transferred 5 times, they refuse to refund even though Dollar told me I didn't have a reservation.

We were recently on a 7-day cruise around the Hawaiian Islands. I'd pre-booked a convertible (Chev Camaro) for 24 hours on Maui. The quoted price was $78.00 including loss damage waiver and third party. The price charged on return, $78.00. Perfect experience. Imagine our surprise then when we rented a (lower rated) Dodge Avenger, same cover terms, in Honolulu for 48 hours and got charged $335.15 ($167.57 per day). This charge bears no relation to the rates on their web site. I queried this on the pick up lot (Kalakaua Avenue), how come I could rent a Camaro for $78 and they now wanted more than double for a lesser car and was told this was the dearest place on the island to rent a car from, it was all "supply and demand" driven, the price varied all the time, they were constantly monitoring the rates of competitors etc.

I rented a car via BJ's travel services. I was given a price of $442.94 due at counter. I added a tank of gas. I declined the car insurance on my reservation as well as at the rental desk. I was never given a contract at the rental desk to read and verify. I was overcharged by $484.06! I attempted to rectify the situation with the "supervisor" who acknowledged the declination as well as the overcharge but I would have to take it up with corporate. This is such poor business practice. I wonder if this is common practice with this company. Shameful.

We stayed at the ACE hotel in downtown LA. The car was parked by their valet service and the GPS stolen while in their care. Although the car was fully covered by Dollar's insurance, they refused to contact the hotel or their insurance and we had to pay for the GPS ourselves. Dollar is a dishonest company to be avoided at all times.

Had a horrible experience at SFO rental counter. Reservation was for a certain amount including taxes and fees and for a Hyundai Sonata. When the rep printed the contract, charges were 50% higher, smaller car was provided (Elantra). Had to fight to get back the original rate but still added some bogus airport train fees saying they are not included in the all-inclusive after-tax price. Tried to convince me that Elantra and Sonata are same class but when I insisted, the rep was rude. She said "go rent from Hertz (parent company) if you like that better." She should be fired for being rude!

I paid for a two day car rental at the Dallas Love Field location. I had paid in advance for a Chevrolet Impala, but upon arriving at Dollar, all they had was a small SUV and a few pickup trucks. The Dollar rep offered to upgrade me to a pickup truck! I took the SUV since the people waiting behind me certainly weren't going to be happy with a pickup truck either and what choice did I have. The rep also tried to sell me insurance, both for the deductible and for a total loss. He also talked me into a deal whereby Dollar will fill the tank of the vehicle if I did not want to do so and it sounded good, just $2.05 cents a gallon to do so. When I looked at the bill, there was a $40 dollar fueling charge included. The vehicle can only hold about $25 dollars worth of gas at $2.05. I canceled that deal.

They don't explain you what you need to know about the contract. At the end you pay the double amount. This happen to me on Denver Co. Take care with this rental car.

Last month we landed in Dallas, TX for a busy wedding week at Dallas Love Field. We booked a compact from that location. We picked up a silver Hyundai Accent to drive to Houston for a day. As soon as I got in the car, I found a dirty, bloody, used bandaid in the door pouch. I did not want to make a big deal of it so I grabbed it using a napkin and threw it out. We then got on the freeway for a 3 hr and 45 minute drive when we suddenly heard an incredibly loud banging sound under us. We pulled over and discovered that the cover underneath the car was ripped and was now dragging on the floor and banging under our feet. We drove it all the way to Houston with that loud sound. We had to drive 18 miles out of our way, on a very tight schedule to the Houston international airport to swap the car out.

I have been using Dollar rental for years. I almost weekly rent a car, therefore I signed up for Dollar Express. As a reward for loyalty and continuous rentals, Dollar advertises that you will receive free rental certificates. I was not receiving any certificates therefore I called as I was expecting 5 of them. Customer service at Dollar Express is incredibly difficult to deal with and unwilling to help. After 4 different phone calls and persistence I received what I earned, well that was a year ago.

I made my reservation on the phone with an agent and the agent gave me one quote, but then when I arrived to pick up the car they charged me almost double. The front counter person was trying every possible way to make me purchase all different sort of insurances but I was smart enough to said no. I was very mad because they couldn't do anything to keep the original price that they quoted for me. Do not ever trust that they will charge you what you're quoted for. They will change the quote on you even you have a reservation number. I wrote email complaint to the corporate office and no one even bother to respond to my email. It's suck. Stay away from Dollar Car Rental. Don't let their low advertisement attracted you. You will be charged way more than you're supposed to be charged.

We stayed at Chaparral Suites, Scottsdale, AZ, in May-June, 2015. Dollar Rent A Car has a desk in their lobby and we rented a car from them for 2 weeks. The car they gave us was unacceptable as it was uncomfortable and we asked for another car. We were told 'they had no cars'; Dollar is in the car rental business and have 'no cars!'. The first clerk told us to check the next day at their counter and he would send an e-mail to the morning clerk (names were Ed and Steve) which we did. The 'clerk' at the counter the next morning told us he received no e-mail and he had no idea who the clerk at the desk was the day before as he had never heard of him. This male clerk (Ed or Steve) was slouched in his chair, was rude and couldn't care less about our concern of the uncomfortable car. I asked him 'are you in work mode?' and he yawned in our faces. No excuse for his behavior.

We rented a Dollar rental car out of the Tampa airport. The rental agent told us that we should buy a $57 a week toll protection package otherwise we would be fined. We declined and avoided "known" toll roads. Upon our return to Michigan we received a bill for $32.12 from Dollar processing for two $1.06 charges for tolls and $30.00 processing fee. What a rip! We purposely avoided toll roads but apparently in Florida there are unmarked toll roads. If Dollar or the other rental car companies cared about their customers they would spend the extra money and put a Florida "Sun Pass" on all their cars. So much for Florida - I'll be a snow bird elsewhere.

This is by far the worst customer service I have ever encountered. Rented a car for 8 day, bought the insurance. They said we could bring the car back early at no charge. They lied... they charged us for extra days. They never told us about the enormous 16% sales tax. We wanted to turn the car in 3 days early. We went to the rental location where the salesmen said it would be more cost effective to keep the car given that a taxi out to our hotel was going to be 50-60 USD. Absolutely NOT true. The cab ride was 18 USD. After getting to the hotel we still had an hr to return the car and not be charged for another day (a verbal confirmation from the salesmen when we were there earlier in the day). My husband drove back to the rental location to drop off the car and they absolutely charged him for another day. This is the worst car rental location/scam I have ever been a part of. DO NOT WASTE YOUR TIME or MONEY. They are absolute crooks.

We hired a car for nearly 3 weeks and paid cash on all the toll roads but unfortunately got caught out in Tampa whilst getting to St. Petersburg and there was no alternative for cash & we had to pass through 3 toll booths before we could purchase a Sun pass at Publix and load with $30. For the sake of $3 Dollar charged us NZ48 a good 6 weeks after we got home. This means for the sake of $3 we will never, ever rent a Dollar car again and will tell all our friends to avoid them. Disgusting PR Dollar.

I flew into Phoenix and picked up my rental car at Dollar. When picking up the car I stated I did not want any insurance. When I was handed my receipt I noticed that the total estimated charge was double the original quote. I inquired and the Dollar representative told me "we can correct that when you return the car next week". I trusted him, picked up my car and left. The next day I called Dollar and they informed me I had purchased the loss damage waiver at a charge of $28/day. When I asked how to correct this I was told that the only way to correct this was to return to the airport and ask if they would change the contract. Also, I was informed at the third level of support, that every day that went by I would be charged an additional $28.

An E-Z Pass (toll pass) was given to me without me asking, so I left it with the Dollar guard at Dulles airport. I still got 200$ worth of toll charges from places I had never been. Then they said I had to prove I wasn't there. They then proposed to reimburse 1/4 of the bill. It's a scam. I saw it's happened to other customers as well. Dollar Rent A Car never again.

Booked a car with Orbitz at Atlanta airport. Said a 5 person car would be estimated $127.00 plus $37.00 insurance. Got to the airport and after waiting in line for 1 1/2 hours said that I only booked a car for 2 person. Ended up charging me $247.00 for a car rental and fees were ridiculous. Don't be scammed. Everyone was yelling at the counter.

The agent refused to rent us the mid-size car we had reserved because he said our fold-up wheelchair would not fit in the trunk. We tried to explain that our Corolla trunk worked fine. We were forced to rent a full size car for over $200 more. We will never rent from Dollar again!

Rented a car in Munich. After traveling for 24 hours, I was told that Dollar does not accept the American Express Damage Waiver Insurance (which I pay extra for every rental). They quoted me over $3000.00 for my monthly rental. I called Carrental.com from where I booked. They could not help either. Dollar told me they would give me a break and told me either I pay $900 for the Damage Waiver Insurance or no Car. I signed under protest. I called Dollar as it turns out they are Hertz who of course cannot help since I signed. They are nothing but scammer. DO NOT RENT from Dollar in Munich.

TERRIBLE CUSTOMER RELATIONS AND OVERCHARGES ON RENTAL. I called customer service today, November 10th, and spoke with an agent around 2:05 pm in regards to being over charged for a rental. I should have been charged $83.94 for 6 days of insurance (as my receipt shows), but instead I was charged $97.93 (which is 7 days of insurance). After very, very rudely being yelled at and then hung up on by the agent, I decided to call back. I spoke with, I believe, Daniel, I asked if all phone calls are recorded, he said yes. I let Daniel know my situation and that I was looking for the name of the first agent I spoke to. He then transferred me to Carly in the corporate office to help me. I asked Carly to verify the name of the agent I spoke with, I wanted to file a formal complaint and needed her name. She refused to give me the agent’s name.

I rented a compact car for 2 weeks in October 2015 from Miami and I was completely happy with the car and the service. Just a couple of tips to pass on. When I collected the car they wanted me to buy a two-week toll fee. However, I declined this because I knew that my route to the Gulf Coast and entire vacation did not involve tolls. In fact I adjusted the settings on the GPS to avoid toll roads. This was fine heading west but when I followed the preset route for return to the airport it took me through one toll where there was no opportunity to pay. So when I got back to England I received notification that I had been charged for the toll ($0.7) and an additional $15 admin. The point of my story is that it appears impossible to change Dollar's GPS settings. They must catch thousands of people like this and make a lot of money from the admin charges.

Rented online on Dollar's own website. They offer a "deal" where if you pay ahead of time, you get a discount. Here's what they apparently tell you in the teeny, tiny print on another link under "Terms & Conditions" (at least that's what their nasty "Customer Service" reps at the corporate office in Oklahoma told me):

Only gave them 1 star because zero is not an option. Went to St. Thomas, VI on 9/2. Flight didn't arrive till 10pm. Called 800 # BEFORE making the online reservation, which gave a discount for paying in advance, to say my arrival would be after the counter closed @6, so could my dad or daughter pick up the car? Sure, they said, just call the location the day of pickup and let them know. Counter says they don't care what 'corporate' says, once you arrive, it's what they say that goes. So because I didn't get there till the next day, my reservation was cancelled and the only way to get a car was to start a new reservation with a new deposit. So I went to Budget and got a car on the spot with no reservation & no deposit. After disputing the 580.08 charge for months, find out today I get NO refund at all of my money and this company is actually in Ireland. Not even a U.S. company!

Please never rent from this company. We arrived in Portland late and rented a car from a totally I-hate-my-job kinda gal. When we left the Jetport we arrived at a toll. NO ONE WAS AT THE TOLL. NOT EVEN A PLACE TO PUT YOUR ONE DOLLAR. Both of our parties got out of our cars to look for a drop but there was nothing so we left. A week later we get a bill in the mail for 16 dollars. A 15 dollar processing fee for not paying $1.00. I called and was told "That is the way it is" and to call the Maine Turnpike Authority. They even advised me to never rent from Dollar. I hope someone reads this and listens. They are pathetic! I will pay more to never have to rent from them again!

I booked online through Rentalcars.com while I was on vacation in Punta Cana. I found a great rate booked and prepaid but when I arrived at the counter the agent who was so RUDE said unless I was not a USA citizen and had a NON-USA Driver’s license he would not honor the reservation that I prepaid. So maybe TRUMP is right we give more to non-USA people than Americans. He had the nerve to say I should not book on a site while I am not in the USA. I am a GOLD HERTZ member and never had such an issue. Dollar is a FRAUD company. If you read the comments they charge extra add on to your rate and steal your money. I found out they are owned by HERTZ so maybe I need to CANCEL my GOLD MEMBERSHIP as Dollar is for fools who they take advantage of day and night. By the way I did not totally top off my fuel with HERTZ and they charged me $20 for 1 gal. of gas. Guess it is how can we take advantage of our customers.

After getting off a long flight and waiting in a long cue. We were told that we would get our toll road charges for free within the Florida area. We didn't really need them as we didn't spend much time in that state but as they were free we said ok! It turned out they were not free and charged us $209 for tolls and some sickness protection we also DIDN'T ask for. We will NEVER being using Dollar again!!! And warning others about your scams!!!

On 10/15/15 I flew into Orlando for a short (2 hr) business meeting at Disney. Since it was a last minute trip, I had not planned ahead for the rental car figuring I would take care of that at the airport. To my surprise, the 1st two rental counters informed me they were out of cars. The latter suggested there were only a few companies on the airport that still had cars available, one being Dollar Rent a Car. I spoke to the agent at Dollar. Seemingly completely disinterested, he eventually offered an economy car for $68.85 for the day. Albeit outrageous, with the increasing number of people coming to the counter, I reluctantly agreed and left to find the car. Upon returning the car 5 hours later full of gas and zero damage, I got a receipt that showed $129.29. When I inquired as to why it was suddenly double, the 'check in' agent said I would have to take it up with customer service. I did. At least I tried.

I rented a car on 10/29/15 and returned it on 11/2/15. I rented it on this website and was charged 2 different fees I was not aware of. From Dollar Rental and from CarHire. I was not aware of this CarHire and was charged an extra $142. This company was not known to me and I would have considered my options if I had known you charged twice for this. I tried talking to customer service about this extra unknown Carhire company but was met with attitude and, “Oh well it's nothing that can be done!” And the car I rented was not that great.

Not a good experience at Dollar Rent A Car at O'Hare Airport (ripped off by THEIR incompetence) and as a result, I will not use Dollar again -- ANYWHERE! Very shabby, dirty office. Three attendants who appeared to be competing for who could give the poorest assistance -- demeanor ranged from unfriendly to surly. Either the attendant kept messing up or their computers were not working well; I had to go through the entire rental process twice because the first one didn't work and provide the needed papers. I was therefore at the desk for 15 minutes with a line of unhappy people behind me. I specifically said, when asked, that I did not need the $11 a day PlatePass for tolls as I was spending the week away from toll area -- but it was charged to me anyway. Due to the long check-in, I did not catch/understand that until my credit card bill arrived weeks later.

I rented a car for 2.5 days in Chicago. I declined the IPass and chose to pay for all of the tolls. I paid with coins (each toll had an old school coin bucket). There was no attendant to give me a receipt. I also filled the car before I returned. It costs me $8.00 to fill it. My credit card was charged $16 because Dollar Rental said I returned the car on an empty tank... really. I also received a bill for $32.97 for apparent toll violations. I called and spoke to a lady in Arizona. She stated that I needed to mail in receipts for the tolls to waive the bill. I asked her if she has ever driven in Chicago and she said "no"... I explained that they do not give receipts at the tolls I went through... (I traveled from Chicago to Oak Brook). She would not waive the fees... really! Dollar Rental is a scam! And... the vehicle I was given has a bent hub cab and had been curbed.

First off, when the line starts forming after flights have come in is that a time to send 3 people on breaks! There was an Australian guy that 2 counter people were attending... it was more like he need his own tour guide. When I finally got to the counter, the girl told me all she had was a Soul. I told her I paid for an intermediate and I am not driving a Soul. She called down to the garage and obviously they both had a good laugh on me and she didn't hide it. She came back and said I can either pay for an upgrade or wait for a car to be brought in. I told her to just give me the paper work.

My husband and I rented a car in Richmond, VA to drop at Pittsburgh. When we arrived at Richmond the car assigned was not what I had reserved. After negotiation they gave us a larger car. When we arrived in Pittsburgh we had trouble on the road leading to airport and were behind in our schedule. The woman at the return area, said her name was Mary, Mary Quite Contrary, told us she was in bad pain and if we wanted a receipt we would have to wait until she could move to get that done. We told her we were running late and she said, "I don't care, that is not my problem." We will never rent from Dollar again, but will be watching to see how soon they go out of business. If the reviews on this site are an indicator it will not be long.

While visiting family and friends a few weeks ago (10, 13/20, 2015) I rented a car from Dollar. After arriving quite late as it took all day to travel across the country from Oregon, my first frustration came when I had to drag all of my luggage across the entire terminal to the opposite side because the Dollar window on the side of the terminal where I disembarked the plane would not take any more clients even though there were agents at the desk helping some people. So arriving at the desk on the opposite side of the terminal and now quite exhausted I was faced with an agent who had no sense of humor and who tried to sell me a Sun Pass even though we already had one from a previous trip not two years prior. However, once this pass is removed from the windshield it no longer works. In any case I declined paying the more than $50 for this pass as my trip to Miami would only cost less than $10 in tolls.

We purchased a car rental package from Dollars online via rentalcars.com and paid in full at the time. We specifically chose the package that had the highest level of insurance and optional extras so that we would not have to pay ANY OTHER additional charges at the time we picked the car up. When we arrived in mid-September to pick the car up from Boston Logan Airport (we were visitors from Australia) the agent tried to convince us to purchase even more insurance options. We very clearly said NO. We did not want anything else than what we had already paid for. Not only had we already purchased the highest prepaid cover we could, but each of us had full personal travel insurance and purchasing anything extra would have been totally redundant.

I had booked car rental with Dollar Rental at Yyz Toronto airport for three months rental. First car I got was Chevy Cruze which had odor smell and car was dirty from inside, it smelled like cigs, and had food stuck to the side seats. I went inside and told their employee. They said at the moment they have only, Jetta with has 70k on it so he can't give me that car. They said "come back tomorrow for an exchange", then I got a Dodge Journey. The issue with this car happened after few days - engine light came on, and went off, it would come on by itself. I went to the airport. They first refused to give me another car. They gave me same car with 55k mileage. This car - there was no heat while driving home. I called roadside. They said "issue with the car. take it back." Once I got there, same guy tells his employee "** he's back." I fully heard him. Once I got there, he gave me so much attitude, made weird faces expressions with ego and attitude.

I paid more than $1k for a minivan for just 9 days in Tampa Florida. It's outrageous. The representative was unfriendly and slow. It took almost an hour to get a car. They pushed additional insurance on me and charged $45 for three toll roads. Scammers.

Rented from Dollar on 10/23/15. Two hours into a 4-hour trip, the car developed acceleration issues. I called Dollar's roadside assistance from an Interstate exit. After waiting 30 minutes on the agent to call with a progress report, I called roadside assistance again and the second agent could find no record of my initial call. So, I started over with the second agent who then took one hour to determine that a car replacement would take 4-5 hours to arrive. I called repeatedly during this hour of waiting to find that the agent was not contacting the Dollar rental office closest to my location as she had no knowledge of the area in which I was traveling and to talk through what she and her supervisor thought I was most likely doing incorrectly for the car to be having an issue. It was a very frustrating hour!

My experience with Dollar has been not so good. Yesterday I had an awful experience after already having a frustrating situation with Enterprise, AVIS and USAA, Dollar found a way to make it worst. I called Dollar and specifically asked if they took debit cards and they said yes. I did have to be on the phone with them 45 mins. for them to get me a deal that was online. And I had to call a number, whose department by the way was about to close. They said they took debit. I drove an hour to the airport all for them to say they didn't accept them and the person must not have known. Sorry.

I am writing about a problem regarding the repair of a vehicle I rented from Dollar Rent-A-Car of Seattle (Dollar) this past July. The issue stems from the extraordinary amount of time it took to repair the damaged vehicle and the subsequent loss of use charge Dollar claims I owe them. On the evening of July 18, the auto I rented from Dollar was damaged by vandals while parked overnight in a downtown Seattle public garage. They broke into the car, first by applying a pry bar to the driver's door and then by smashing the window on the driver's side. The resultant damage required replacement of the driver's side door panel and window and repainting the vehicle's left side. I was billed by Dollar $2,326.51 for the repair and a $55.00 administrative fee. I do not dispute these charges.

I reserved a car with Dollar Rental Car through one of their approved agents, Cartrawler. Pick up was to be at 10:00 p.m., LAX location. Upon arriving at the counter, I was greeted with a waiting line out the door and into the parking lot with only 5 agents manning the counter. Finally, after a 2-hour wait, I reached the counter. The agent said that the voucher number provided by Cartrawler wasn't valid. After trying numerous things for 1 1/2 hours that weren't helping, Dollar said they couldn't help me. I reached Cartrawler by telephone who issued a new voucher number to be given to an agent. All of the agents were then occupied so I found the manager, Keenan **, and asked him to speak with agent on the phone.

Bottom line, I rented a car from Dollar at the Denver Airport. The agent outright LIED, misinformed me on tolls, gas refueling and debit card holds and ultimately charged me an additional $200 for tolls and collision damage I specifically said I did not want. When looking to mitigate the issue upon return of the car at the airport (when you receive the bill), they would not help me, the GM would not see me and the call center rep hung up on me. This apparently is standard conduct at Dollar as I now see two class action law suits pending and numerous complaints. They are total scam artists. I called headquarters and got some of the fees waived. Do not rent from Dollar. What you think you're agreeing to and what they actually charge you are two different things.

Worst experience ever! We will never rent from Dollar again. We rented a car for a week in MIA. When we attempted to leave, we discovered that I wasn't a registered driver for the car even though we were both on the reservation. We had to go back to the counter to get me added, that was an additional $75 on top of the price we prepaid. Then we received a bill for $113 in tolls. We spent the week in the Keys so we only hit toll roads to and from the airport. The tolls totaled $8, the rest of the bill was all admin fees. They charge you $15 per toll. We were NOT told about the admin fees when we rented the car. Absolutely crazy!!!

Traveled abroad with family in tow and booked a large car they described as dodge caravan or similar, capacity 7 Passenger + 5 Luggage and I needed that size. On arrival they gave me a 5 seat car that pops up 2 seats in the luggage compartment, leaving you with no luggage space if you utilize 7 seats. This was in no way similar to that booked and I could simply not fit into it, staff were not interested to help, in fact the manager weighed in insisting this is similar to that booked if you want a upgrade you will need to pay. When I made clear that I shall never use dollar again the counter staff replied "I don't care." I left the car behind and took 2 taxis to destination. Took them a month to agree to refund the £710 paid in advance, with no apology. One to avoid at all costs unless you travel alone and any car will do!

Made a reservation letting the agent know I would be using my debit card for the rental, confirming they would accept it. I flew all the way to Ft. Lauderdale Florida with a mentally disabled person. I get to the counter to get the car and the agent says he has to run a credit check and denies me the rental! Here I am standing 1000 miles from home with a disabled person and no way to get around. This is the worst company and experience I have ever had with a car rental company.

My husband and I rented a car from Dollar Rent a Car in Orlando Florida, on September 2, 2015. The car smelled of smoke. Although the trunk closed, it would not lock. When returning the car, we informed the person receiving the car that the trunk closed but would not lock. We hadn't noticed that until the end of our trip. We thought we were locking the trunk using the remote lock. The attendant said not to worry. A month later we get a call saying that we caused damaged to the car. The agent said the cost would be $500. We explained that we had told the attendant that the trunk would not lock and she said not to worry. The agent said that there was noticeable damage to the top of the trunk. We responded by saying that the attendant didn't give us any documentation stating any visible damage. The agent then said she would resubmit the claim and then would contact us with her findings.

I reserved a car for 3 days and selected the prepay service to "save" a couple bucks. This new service that they have attached to the website deceptively shows prepay saving money on the rental rate. However if you do this the company Car Trawler in Dublin, Ireland charges you a voucher fee. In my case it was $76, for a compact car for 28 hours. This in addition to the cost of the rental at $35, brings a total of $113. I called both Dollar and Car Trawler and they seem very well versed in this situation and seem to have no desire to do right by the customer and refund the money. I didn't read the fine print and was wrong for that so I will eat the cost. My issue is that when you book a reservation it is creatively hidden that this fee is being applied to a seemingly good rental rate. I will never prepay for a rental again and Dollar and Car Trawler should be ashamed of this scam.

Oct 12, 2015 I returned a car to New Orleans airport. Was charged $44.95 for gas. I had just filled the tank up for $18. Also an unknown charge for $5.05 was added to my credit card. Didn't notice this till we got home being we were rushing to plane. Spoke to rude Carly (no last name) at corporate who was not willing to help. We rent cars from Dollar a few times a year. That is the last time.

On arrival at Atlanta Airport at approx 16:00 hr after a 2.5 hour flight from Boston, I had to queue along with a number of other disgruntled passengers to collect my pre-booked, with Expedia, car. Of the 10 services desks available only 2 were initially manned, later 3 then 4, then 2. I then had to queue for over an hour to present my paperwork and arrange the collection of my hire car. Foolishly I agreed to the "extra" insurance that was required (or not as I've since found out) at approx $10 a day. And when inquired about the GPS, was then made to wait for 20 mins or so when they went to get one, only to find out the one they had upstairs at the hire desk was out of charge, so they would make sure one was available in the car.

While recently traveling in Florida, I rented a car. The price was reasonable and the car was nice. That ends my positive comments concerning the experience. My problems began a month later when I received a bill for $45. It was administrative fees for less than $4.00 in tolls on the FL Turnpike. Here's the thing - the turnpike uses electronic tolls that scan your plate and bill you the amount. I have travelled the country over, and everywhere else you have the choice between a human being or EZ Pass toll booths, of which this state has none; they use the Sun Pass. If you're a Floridian, you know what that is. I don't. I didn't even know I was on a toll road until I was on a toll road.