Dollar Rent A Car Reviews

Booked a car online and was charged 157.00 which I thought was a good price. Got to Denver to get the car. Not only did I wait in line for an hour with only 12 people in line they tried to upsell me everything I did not need. I told them I did not want insurance but she added it anyway and then when I called them on it they for some reason could not take it off. Already late for a meeting I just told them to forget it and for them to get me my car. She proceeded to give me the smallest car they have and she said that they just don't have anything else. I took the car but took another hour to get it. 2 1/2 hrs to get a car. ARE YOU KIDDING ME!!! What a Joke. Then today I find out they double charged me for the car. Worse customer service ever and worse car renting experience. I can't believe they still in business.

Booked reservation in August for rental car price 307.80. Went to pick up car in Hartford Ct. Representative said, "don't use debit cards." Asked why couldn't run as credit? Said policy changed September 1. Thrifty dollar bus drove us to Budget rental. Rented car for 444.15. Got home, called representative on 10-2-15. Said fax info should get refund. Faxed info. Spoke with representative 10-23-15, said would not get refund... Policy always been in effect... some places run card as debit some don't. Sorry that 2 people lied to you. Don’t understand why card can't be run as credit as was Visa and money pulled from account right away. Anyway very dissatisfied with company.

I rented a car and the car died while I was driving. I called for help and the closest Dollar office was four hours away from my location. In the car I had my sick Mother with me. They were going to send me a mechanic. I started the car again which it worked so I drove the closest exit where there was a Wal-Mart so I had their mechanic take a look at the car. The car had a oil leak and had no oil. The Dollar rep told me they will send me a car but it will be four hours before they will reach me. I had Wal-Mart add oil to the car and I started driving towards my destination. I called Dollar to tell them I was driving and that the car seem to be fine so that I not would need a car at the point.

In the Tampa area some of the roads are Toll roads, "charge by number plate" and there is no other way to pay these tolls as a visitor. Having rented cars on numerous occasions at other businesses, there has never been a problem, the toll has been charged to my credit card following month. With Dollar rent a car, however, they added a 15 dollar fee on each transaction!!! i.e., 4 times toll of CA 1 dollar ended up being 65 dollars charged instead of normally 5 dollars. This is of course somehow written in the small prints but obviously just a way to rip customers off!!! NEVER EVER WILL I RENT FROM DOLLAR RENT A CAR AGAIN!!!

Worst experience ever with a rental car company! I wish I had reviewed this place before using their services. It's obvious this place is a nightmare. Be aware, when you get the best offer for this company through Expedia or whatever website you go, don't do it! Our experience was in Miami! Had to pick up a second car after noticing a strange noise in it. The employees treat you with complete disregard and disrespect. And now after a month I receive a bill in the mail for $15.35, $0.35 for toll charge and $15.00 for ADM fee. Is it a joke? We never passed through the toll road, but it doesn't matter, they have it calculated to the point that if you refuse their offer to pay toll upfront, they come up with a way to charge you somehow. Very dishonest company and not professional at all.

My husband and I rented a Dollar car for 15 days (9/16/15-9/30/15) at the Tampa airport though AARP Travel. When we picked up the car, the agent convinced us to pay for the advance toll charge of $10.49 a day for the 15 days we were to be in Florida. When we asked why we need it, they lied and said that no toll booths in Florida accepted cash. We asked the other agent if in fact that was true and he agreed. We found out they both lied once we passed a toll booth just once during our stay and saw that they indeed accepted cash! We called them right away and were put on hold forever.

I arrived in Dallas on 9/10/15 and was told by my agent that the only way to drive on Texas roads was to have a transponder and there are no toll takers on any of their roads. I was left with no choice in the matter. If I didn't sign for the transponder I would be charged with large fines and penalties. I left Dallas on 9/18/15 and to my recollection I had driven through 3 tolls. I now receive a bill in the mail from Dollar Rent a Car for, get this... $6.65 in toll charges and $90.00 in administrative fees!!! They claim I went through 6 tolls. Regardless if that was the case, one of them was .34 and another was .54. The highest one was $2.19. What kind of company does this to their customers? I WILL NEVER USE DOLLAR RENT A CAR AGAIN!!!!

So I rented a car from Dollar rental car while I was in Florida. Being in a rush to make my flight I left my cell phone in the rental. After going through security I noticed I had no phone. I ran across the airport and found the guy I left the car with. He tells me he didn't see it and my car is about to be cleaned and washed. So I run across the lot and find the car and find that the phone is gone. After many attempts to speak with someone from the company the guy at the desk laughs and tells me to look on eBay if I want my phone. It doesn't end here.

Thrifty Dollar Rental Atlanta, GA Airport - Downright angry and disappointed. They charged us $75 extra for upgrades we never requested. When I called to dispute I got nothing but a runaround and no resolve. They also said our insurance was no good and we had to purchase theirs. After talking to my insurance company we confirmed this was a lie. Still not resolved and would NEVER rent from them again.

They got my 74-year old stepdad tonight with the insurance charges. $38 dollars per day. After reading all the reviews on here and elsewhere, we aren't very hopeful that anything will change by complaining to a manager so we are considering contacting an attorney. We read that there is already a current lawsuit against this company in California and Colorado. Anyone interested in joining us for a class action? This is nothing short of a scam and it needs to be stopped. Please let me know if you would like to join in.

I have been hit by what I believe to be a scam they use. I rented a car from them in the US. I specifically stated I don't want the E-ZPass for the motorway as I wont using the tolls that much. The rental agreement stated this. I then paid at every toll booth I came across, and have all the receipts to prove it. Little did I know (and without telling me), they gave me a car with an E-ZPass tag in it, that I specifically stated I didn't want, and activated it. I've now not only paid at every toll booth, but I've now been hit with a $150 bill for E-ZPass use on the turnpike that I didn't even know I had! And this includes the unauthorised use fee!!!!! If that doesn't sound like a scam, I don't know what is! They gave me a tag without me knowing or asking, and then charged me for it once I left the US. I have used them a lot in the past but now I need to use a firm that isn't dishonest and tricks customers in this way.

I took the SR874 highway to Key West from Miami and my bill from DollarRental for the $7.78 toll amount is $112 (with $105 for administrative fees!) DollarRental charged me 14 times the amount of the tolls! I have 4 toll amounts of 50 cents, and for each one of them I was charged a $15 admin fee. I cannot believe that a company can do this! That they can charge whatever fee they feel like for processing an "electronic" bill. And because I signed the rental agreement, which obviously is many pages long with many conditions and small letters, I have no ability to contest these ridiculous fees. Plus, I cannot recall the agent informing me of these admin fees during the rental. Where is the protection for consumers?

I rented a car from Dollar Rent A Car at Portland Airport this summer then returned to the same place. A staff from the Dollar Rent A Car inspected the car and gave a clean bill of health. We both signed off. I paid a total cost according to the rental contract. Seven days after returning the car, I received a call from the rental company asking me if I was aware of a crack on the windshield. The caller also indicated that the crack was not easily visible to the naked eye. I unequivocally said, "No."

Worst experience ever with a rental car company! I so wish I would've looked at Yelp before renting there. It's obvious this place is a nightmare. This was the Dallas Fort Worth Airport Dollar Rental. It started off with a super rude lady at the rental counter. Then we were given keys and had to wander around trying to find a vehicle. Eventually did and drove off without thinking twice. We drove the car for 5 days like normal and went to take it back. As we pulled up the "inspector" looks closely at the hood and side panel and finds dents that we'd neither caused or ever seen before. He claims that we'd caused them and would have to pay.

We arrived in Orlando at 9pm. Waited in line until 10 pm. Waited to leave the airport another 15 minutes. All due to improper staff & lack of... Returned & left our receipt for gas in the car as of course there was a wait for our car receipt & 2 non-check in staff watching. Received my bill online for $38 more than my agreed amount. When I call to question... Guess what... I wait more. Last time Dollar.

I rented a car Sept. 22-29, paid in advance $72. When I went to the office a lot of problems with the reservation, don't accept debit card, min. $350 deposit in credit card. So didn't work, but never return the deposit because they work with a third company CAR TRAWLER, and this company don't care why the reservation does not work. They just take your money no return the money to your bank account or give you credit for the next reservation or gift card. NOTHING. Just steal your money. PLEASE DON'T PAY IN ADVANCE.

My husband and I rented a car from the Dollar Rental Car (Durham airport). Within 10 min of leaving the airport, we entered an unmanned toll road. Concerned, we immediately attempted to contact Dollar Rental to ask how we were to pay the toll. The corporate office stated that we "should have purchased the plate pass" for toll charges. We stated that we were not informed of such and asked to have this corrected. We were told there is nothing they can do and that since we did not purchase a plate pass, the contract allows Dollar to charge "AN UNDISCLOSED AMOUNT" and "ADDITIONAL PROCESSING FEES"! The total was described as: "The AMOUNT WILL BE CHARGED AT THEIR DISCRETION"! We stated that we did not authorize or accept these charges and wanted to speak to Stephanie, the representative who helped us at the local office.

Had an Emergency. Called Southwest to set up flight and rental, flew into Louisville Airport 10:30 at night, got to the Dollar/Thrifty rental car booth and they say they have no cars. I have a reservation made through Southwest. Sorry, we are not honoring any reservations at this moment. So, what am I suppose to do? DON'T CARE! TAKE A CAB! The lady at Thrifty was extremely hateful and rude. 2000 miles from home, 200 miles from where I needed to go. Nice job, 500.00 cab ride would have been nice. So got a cab to hotel, spent 200.00 dollars on cabs and hotels, put me a day behind from getting to my family (my Marine nephew had just passed away).

The amount I was asked to pay upon getting my vehicle was more than the quoted price on the website. I was told those prices hadn't been updated and after a long wait I agreed to somewhere in between. Then I added 2 days to my rental and was socked with a charge for "change" in addition to my daily rate. Then when I got home after having the car for 7 days and only putting 70 miles on it, I was charged $71.98 for tolls. I called and they had me driving all over New York. After their "investigation" I was told to disregard the charge. This is a scam and I ask you all to beware.

Rented a car with baby seat; returned the car WITH baby seat. The guy folded the receipt and handed it to me, such that I stupidly put it in my pocket without looking at it. I asked him if I needed to help him get the baby seat out of the car, or anything more. He said no, he'd take care of it all. When I looked at the receipt while on the flight home, I realized that I had been charged $91 for a lost baby seat. Obviously, the Dollar guy folded the receipt so I wouldn't notice the overcharge. I spent a whole morning on the phone trying to clear it up; no progress yet. I probably will give up because the $91 is not worth spending any more mornings on the phone with them. Which is probably what they were banking on. This branch of Dollar Rent-A-Car should be avoided; lots of other options available at SNA.

LAX ALERT! Rented thru Expedia. Was VERY clear that I did not need ANY additional insurance because of GEICO full-policy on 3 cars, plus the insurance benefit on 3 Major Credit Cards. Declined option with Expedia first. Whacked my CC with Hold of $550, which I thought unfair... Now my 30-day compact rental is holding my card hostage for almost $1400. Okay, I thought. Price of doing biz in LA.

Visited Chicago on Sept.15-16, rented car, rode on toll road, the toll charge was $0.80, but I was billed $15.80, $15 for administration fee. The car company already installed the transponder in the car, this admin fee is not needed. I thought the $0.80 toll charge will be included in the rental payment, but not included, sent a separate bill to pay $15.80. Unfair charges.

Same old story as most victims or is it customers? I hired a car for two weeks and paid the extra for the sun pass toll charge plus extra for the no fuss return on the car insurance. After two weeks, I returned the car and asked if there was any charge to go on my card which there shouldn't be as I returned the car in the same condition as I picked it up in. I asked if there was any charge, the less than interested employee I spoke to said no in a couldn't be bothered manner. I thought that was the end of it. That was until I got home and found a bill for £175 or around $250 I now have to try to battle with dollar from 3,000 miles away and they don't answer emails. It seems their standard policy to rip off soft target tourists. My advice would be choose another company. My brother used Budget when we were away and had no problems.

We were waiting for an hour for Dollar shuttle, never never show up. We took a shuttle from the O'Hare airport to picked up the car. Then the GPS never worked so we have to use our GPS of our phones, but Dollar charged me $69.90 us and yesterday they told me to left the voucher and later they will to refund me this amount to my visa credit card. My reservation was **. Thank you.

The car we were given was as expected and we enjoyed it. It was booked for 8 days but we returned the car on the 7th day and Dollar Rent A Car wanted to charge me for $483.46 versus $240.50 agreed upon at pick up. I protested this charge and the person that checked out the car during drop off just discarded my complaint by hurriedly referring to the person at the lot booth. They saw the jump in price and they blamed on the system. The person inside was able to give a bill of $228.87 after speaking to his supervisor.

I rented a car through Dollar Rental Car. When we landed in Orlando International Airport we went to pick up our rental car. The gentleman was extremely rude and then they had signs up stating that most tolls don't take cash or credit card all for the sole purpose of convincing you to pay 35.00 for a toll pass. They also convinced that it would save us money to pay 31.00 for a full tank of gas. We did the gas but passed on the tolls. The rep got mad when we wouldn't do both and upgrade to a bigger vehicle. We then found out when we got in the parking lot that toll booths do accept cash so was glad we passed on that. We only ended up spending 6.50 on tolls instead the 35.00 they tried to talk us into. We used a full tank of gas. We filled it up to the 1/2-way point and only cost us 11.00 so we scammed on the gas part of it. I would not recommend renting a car from them. I don't like being lied to or mislead.

Dollar rental agents are masters of bait and switch, misleading price quotes and using confusion to for the company’s gain. Car was reserved for a quoted price. When I arrived there was no car. “That's ok. We'll upgrade you with a car for half the normal rate. $40/day instead of $80/day.” The trouble was he meant $40/day on top of the already reserved fee. When I returned to the airport I was rushed to get to my flight so didn't have time to argue. My bill was staggering. Now I just received a fine for a toll that the agent informed me was not a problem. Some pretty sleazy tactics at Dollar. Won't be renting from them again. In fact I'm considering contesting the rental fee.

At Dollar LAX office the agent & the manager refused to honor my Hotwire reservation, saying their computer showed that it was canceled. IT WAS NOT. I needed a car for a week... They offered me a car at double the printed resv. price. I explained that it must be a comport mistake, but they were rude & didn't seem to want my business at all. When I returned to NY & phoned Hotwire they said my resv. had NOT been canceled. I phoned Dollar's "customer service", they insisted the resv had been canceled, always in an extremely rude manner. NEVER AGAIN w/ Dollar.

On June 29 this year we hired a SUV in Colorado, at Denver Airport from Dollar Rent A Car. On July 3 we were on our way when suddenly on the highway the speed of the car went down. From 65 to 35 miles and two red lights were on at the display. The car went slower and slower on the highway. You can imagine that this was a very dangerous situation. All the other traffic were at the required speed but we couldn't keep up. Eventually we pulled off the road, after a while we tried again and there was no progress. I was with my wife and son and we didn't know what to do, because I had no mobile connection at all.

Seems it is a common occurrence as I read reviews. The desk person does what they choose, not what customer requests. When asked if I wanted additional insurance, I replied, "No I do not need any insurance. I checked with my car insurance, and a rental car is covered. I do not need any additional insurance." Seems straightforward, yet lo and behold I was charged $73 for insurance. I have emailed, called, and no one will refund the charge. The employee for Dollar, must get a commission or perk for signing one on for insurance. :( Really dislike the whole company at this point. And read other people have had similar and maddening experiences with Dollar car rental. It's how they roll apparently - the cheating way.

Phoenix Sky Harbor. The guy told me I could return it late and there would be no extra charge, we'd just settle up when I returned the car. I was billed $617 for 5 days with a Toyota Camry. I could understand that much if I had rented a Porsche. So, I went to the slowest moving counter in the rental car center, waited probably an hour. Received a "discount" of $133 because they had charged me the weekly rate instead of the daily rate. Original quote for the 5-day rental was $380. $484 is a lot more than $381. If I could give this company zero or negative stars I would. If I ever rent a car again, it will be with another company no matter what. Or I'll take the bus. Or I'll walk. This company will never receive another penny from me. As a warning: If you want to use a debit card for your rental, they will hold the cost of the rental plus $200, and do a hard hit on your credit report.

I reserved a car with Dollar rental car on the phone for our week in Ft. Lauderdale, Fl. I was quoted $145 for the week. I was give an a confirmation number. When we arrived at the airport, I noticed that the big guys, i.e., Hertz, Avis, Enterprise, etc., had no one waiting in line but the line for Dollar was over 30 people in a serpentine line. I thought to myself., "Wow, Dollar rental must really be doing something right to have this many customers". Boy, was I ever wrong. First of all, there were only three sales reps at the counters. Then I started to notice that the customers at the counters were starting to get in heated conversations with arms waving, foot stomping, etc.

As a disabled veteran I have never been treated more rudely and condescendingly by the staff at the Dollar car counter and on the phone. Let us quickly review: Prior to the arrival at the car counter my credit card was compromised without my knowledge, which led to the problem. The security deposit could not be met by two whole dollars. I agree that the fine print, and I do mean fine print that doesn't even show up until after booking, does state the facts. So be it. Legally the car company is correct that their fine print lets them do whatever they want.

Let me start this with a statement, in case you are only glancing at this review... DO NOT RENT FROM DOLLAR RENT A CAR! Based on my experience at the Denver Airport Dollar Rent A Car, I will NEVER book another car with Dollar - not ANYWHERE! I thought I got a good deal. I was SO wrong! We searched for Dollar inside the Denver Airport. We found lots of other rental agencies, but not Dollar. We asked a security guard who told us that if we had a reservation, we could just get on the shuttle. I'm glad he had the info for us, because there was no signage or information anywhere from Dollar. The Shuttle stop is at the end of the long line of other rental companies, and actually is shared by 2 or 3 other companies. The didn't speak, but he did grab our bags from our hands and throw them up on the shelf.

I picked up a car at Denver International and was happy to be in and out in about 5 minutes. That was until I later noticed that they had added an extra $340 charge for an upgrade that I never asked for, discussed or indeed got! I had to pay this after returning the car and I am attempting to get it returned. However, I am not getting much response from their 'customer service’! Don't go to Dollar for a car.

I arrived at the Dollar counter and at least 20 people were waiting to be served. The number of customers continued to grow (over 30) while the number of agents went from five to two. I waited over 90 minutes before I could talk to an agent. This agent was rude, arrogant and not the least bit interested in my needs. When I complained about the long wait, he handed me back my driver's license and credit card and stated if I didn't like the service, "Go some place else!" Because this was a prepaid reservation, I felt trapped. I have come to realize the reason Dollar is able to offer lower prices is because they hired incompetent service agents and consequently they don't have to paid them much.

Rented a car in Raleigh NC. Staff was fantastic at airport. Thrifty site. Car was okay but returned it and told we were "good to go". Month later received a bill for 58 cent toll with $15 dollar "fee" attached. Don't plan on going back to them or Dollar ever again. I would just as soon pay more for a reputable company who doesn't pull this crap!

Rented a car through Booking Buddies - the original reservation was $16.15 per day. I later on that same day found the same size car with a price $11.12 per day. I cancelled my reservation for the $16.15 price car and confirmed reservation for the $11.12 car. Went to Phoenix sky harbor international to DOLLAR to pick up car. Asked the CSR about the late return policy. He advised me that if the car was late I would be charged $23.99. I was late returning the car so I called. I then noticed I was charged for the reservation that was cancelled. The car was due back 9/21/15 at 10:55 am. I returned the car on 9/22/15 at 7:54 am which was not 24 hrs later.

After listening to the speech about if you don't get the extra insurance you'll have to pay if our car gets into an accident for our loss of business!? First time I heard that one. Declined insurance. Then the SunPass incident, the rep tells me I have to buy the Sun Pass because the toll booths are closed. But I'm not from there so she wouldn't just lie to me... would she? So I roll up to the toll booth and guess what, it's open exact change, need change and SunPass. So I'm on the hook for 58 dollars for a .75 cent toll. Last time with them. Seems like fraud to me, misrepresentation at the least.

Denver airport Dollar rental is the slowest - worst customer service I've ever experienced. I will never use Dollar anywhere again. They don't give a crap about trying to get you in your way.

We rented a SUV in August with Dollar Rent a Car and to sum it up the entire experience was terrible! In the middle of our vacation the motor of the CAR WAS SUDDENLY BROKEN (and the mechanics said it had absolutely nothing to do with us but just with the car technologies and quality itself) where then we had to WAIT OVER 5 HOURS to then in the middle of the night finally receive an alternative car that was not broken!

I rented a car earlier this month from Dollar Rental Car Service at the airport in Tampa FL. When discussing the extra fee for toll both charges I was informed that if I paid cash through the toll stops I would not need to activate the toll pass. Of course I opted not to activate the toll pass as I only had two places where I would need to pay tolls. Today I received a bill for 30.79 from Dollar Rental Fine. The two toll areas came to a grand total of .79 cents. Wow what a ripoff. I will never rent from Dollar Rental again. I rented from Enterprise last month in the same area of Florida... Guess what? Enterprise did not send me an additional bill for tolls. Some companies are just not honest. In the future I will rent from a reputable company that discloses their fees upfront. As it is this ended up costing more in the end. So much for getting a good deal online. Enterprise will have my business from now on. Dollar Rental Car is just not worth the effort and time!!!

Reserved a car through Orbitz to be picked up at SFO for Sept 16 at 5:30 pm. Orbitz price was 198.00 for 4 days. Got to the Dollar/Thrifty counter and saw a line of about 50 people. It took 1-2 hours to get up to the counter. Once there, it took another 20 minutes to be told my reserved car was not available but one would be available in 15 minutes. Needless to say, 1 hour later I finally got my vehicle but at a cost of 315.00. I asked about the price discrepancy between Orbitz and what they charged and was told Orbitz only reserves and their price doesn't mean anything. This review is about both Orbitz and Dollar. I will never use either one again.

I booked my car online ahead of time at the "Lock, Low and Go" rate of $35.40. Online I was told that $20.90 would be charged to my account immediately and then $14.50 would be charged at the counter when I picked up my car. When I got to the Minneapolis Airport and went to the counter the guy at the counter said that I owed him $15.21 which I was already confused because I received an email for the rate of $14.50. However I agreed to that and he charged my card that plus the $200 hold fee. Then he gave me the voucher and told me to go upstairs to get my car. When I got upstairs in the parking garage, I went to the Dollar station and gave the man working there my voucher. He asked me if I had the "Lock, Low and Go" option and I said yes. He then said that I could have a mid-size vehicle and pointed me to where they were and said "pick anyone you like". So I went over there and picked out the Elantra.

Rented car with Dollar rental at SFO international on 9/9/2015. Rental agent required me to purchase liability insurance even that I wanted to use my own advising that it is mandatory to buy it in state of CA. Also the agent added Toll charges to the estimate telling me they are refundable if I do not use it. Both appeared to be false. Called customer service to submit complain. The customer service agent told me they will submit complain for me and hang up.

Rented a car from Dollar as part of a package through Expedia. When we arrived in Billings, Montana there were three parties ahead of us in the Dollar line, while other rental companies had seven or eight. A half hour later, one customer remained ahead of us, while the lines for the other companies had long gone. When the single Dollar employee finally got to us, she said there was a thirteen dollar per day charge for my wife to be added as a second driver. We usually use Avis, so this little moneymaker for Dollar took us by surprise. Given that we planned eight days of driving across Montana's mountains and plains, we had little choice but to accept the charge. She then directed us to the lot - the wrong one as it turned out.

Chose not to use electronic transponder, however, it was kept open without warning and charged automatically even when I tried to pay cash through toll - charged $15/day fee just for that. When I returned the car, stuck in traffic, not being able to fill the tank. The clerk overestimated for 10 gallon (~6 gallon at most), and charged $10 per gallon. Called customer service, hung up on me. No help at all.

I reserved a car a week ago & I went there & wait in line for 45 min... they told everyone that they don't have any car. I meant any car. We all were very angry after a long wait. So in my case they charge me more for the car I don't even reserve & I don't even like it. Was really big so I have to return it back... but I even spoke to the manager. Finally I got my car. I have asked to get my money & my paper to be fix. The manager told me I have to do that with customer service to gave me the difference for the car I returned & the car I took but they don't gave me the difference and they didn't even change the paper. I still have the one I already returned paper & paid the car I don't even have. It sounds weird. I called customer service & the place. I picked it up no solution. Definitely I'll get my money back but please everyone take it from me. Don't rent a car from Dollar. I know they may be cheap. Second horrible experience!

First of all, I book two days from Gulfport, MS International Airport to go see my dad in the hospital in Oxford, MS. They already started trying to scam before I got out of the door. I was quoted a $27 rate on Priceline plus $13 in taxes, so $80 total for a luxury car. I get the initial bill at the counter and see they added on $10 a day for XM radio. I had that fixed, and was on my way after nearly 45 minute even though there was no line. My father stayed in the hospital for 9 days, and I called to let them know. They assured me my rate would be the same when I got the car, and when I called two days later to extend it, they again verified the rate to be the same rate.

I have been using Dollar for about 10 years. The last 4 times they have been hitting me with extra charges. Each time they would say they were sorry and give me coupons to try to make me happy. Those times they hit me with upgrade charges. I went round and round with the guy but he was very rude and said tuff. I needed the car. I was on a family vacation. It was labor day week. Cars were mostly rented. So I could not tell him to stick it. I will never use them again. I will tell everyone I know to not use them.

We come through this letter to express our dissatisfaction with the care we have received from you, at your Los Angeles store, located at Aviation Blvd. Last month my husband and I traveled to Los Angeles, San Diego and Las Vegas and made the vehicle leasing by Dollar Rent a Car, for a period between 12 to 27th August, 2015, having the Rental Record ** in the name **. We have paid a part of the value ($390.20) at the time of the lease of the vehicle (by internet), which was a balance payable at the time of removal of vehicle from $106.00. The lease was made through Mastercard credit card, and we contacted the card and they reported that some types of insurance were covered by them, and that we'd have to opt for not having insurance at the time of removal of the vehicle.

Normally use Avis but went through AAA and they booked me through Dollar. Flew from Denver, CO to Detroit, MI. Off site rental office, my wife has a severe mobility disability so just getting to the office was a challenge. Got into the office at the end of a line of 20 people (counted them), 11 terminals (counted them) 2 people working the desk. I waited over an hour to get to the desk, the dollar amount they were charging get me did not agree with the Guaranteed amount that AAA said I would be charged. I pointed this out to the Dollar clerk. She had no idea why there was a difference.

I am writing from the waiting line of the Dollar Rent A Car near the Chicago O'Hare airport. I have been here outside of the office in a line, to pick up the already reserved car for 3:30 hrs and I am still waiting. The office is so small, that all the children and elderly and everyone with their luggage are waiting outside. What if it rains? There is no way to place all the people outside waiting, and they are unbelievably slow. It's cold anyways, but it is inhumane - the waiting time and the treatment of customers here.

Upon arrival at the airport car rental facility, there were 3 people in line ahead of me. After about 45 minutes I made it to the front of the line, at which point there were no less than 15 people in line behind me. I had pre-paid for my car so I was confident signing the forms they presented (mistake). I was told I had to buy the $50 toll pass or I would charged much more than that for tolls in Denver (not true).

This car rental site was the cheapest (mini van-$171.90), cheaper than the smallest car. There was only 2 of us so we could of used a car but the van was cheaper. Girl at front desk told us $28 for a GPS, $11 extra if I wanted to drive it (total $181.93). Return van. Girl says "there's a glitch in your total." The cost per day wasn't $6/day but $66/day, the GPS was $10.95 per day. The "glitch" cost us an extra $215.94. I told the girl, "it wasn't our fault an error was made on Expedia or Dollar/Thrifty." I don't understand why the first girl didn't notice such a big difference in car rentals. We would of picked a different vehicle if told upfront.

We tried to use twice their service. Once in LA and the second time in New Orleans. Both of the time they tried to scare us, saying awful things to make us buy their insurance. The 1st time, a woman actually said that she wish she had our bank account because we didn't want to buy the insurance. The 2nd time, they didn't want to sell us the car we booked online before arriving, they wanted to sell us an extra insurance. A man (we weren’t dealing with him) actually said that if I had an accident with him and injured him, how could I pay, and lots of other terrible things... while we were with his co-worker trying to have our car. Then when I was insisting and showing him my reservation, I finally told him to cancel everything, he actually threw my credit card on the desk and said “Whatever, let them go...” Their policy is to play with fear to make you buy extras. They sell optional insurance as if it was an obligation... TERRIBLE BUSINESS - DON'T GO THERE!!!

Rented a car for over two months from them. Total cost was almost $3000 that I paid IN CASH for. Never authorized them to run the card they had on file in anyway. In fact I never did sign the electronic signature board regarding the card. The card they had on file was a friend's business account. I returned the car in May 2015. September 3rd my friend had an ATM DEPOSIT on his account in a pending status in the exact amount of my car rental. September 4th the pending deposit disappeared. The bank said it came from Dollar Rental Car but couldn't understand why.

I rented a car from Dollar Rental at Dallas Love field, picked up the car on Friday. Once I got to my hotel, I checked my credit card for charges and I was charged $247.00 twice for a security hold. They held an extra $247.00. I turned the car in on Sunday. I called them on Tuesday to find out why the two charges and when they would release the extra $247.00 hold. They claimed to have no knowledge of it even on a conference call with my bank that provided two confirmation charge numbers to them. I will not be using Dollar rental again!!

Terrible first experience with Dollar last weekend. Rented a pickup which wasn't available when I got to the counter. Then it took the agent 25 minutes to get me a different car with the same rate code (it was 9am on a Saturday which was a very low traffic time). The car I received was very dirty inside and out and smelled bad. Was also high mileage. The return process was very poor - it took me almost 30 minutes just to return my car even though it was full of gas, I knew the mileage and had no vehicle damage (plain vanilla return).

My husband and I have been renting cars while traveling for years and never been charged for an additional driver. We booked a Dollar rental car through Southwest Airlines for our trip to Kansas City last week. Our quote was $220. At booking I was not told there would be a charge of $10 per day for the additional driver (spouse). This was explained at the counter. Had we known of Dollar's policy, we would have booked through another rental company. I will not use Dollar in the future.

We rented a car through Dollar rental. We stood in line for 1/2 hr and I was second in line. Car was not what was not type advertised on website. I ended up with a car with a bad transmission that shook the car, slipped out of gear, and made jerking motions at every slowed down, start and stop. I called right away to have the car exchanged because of safety for me and my family. We were told that no one answered the phone at MCO airport so we would have to call back. I called back 5 times and was told that there were no cars for me for over a 200-mile radius in Orlando Florida. UNBELIEVABLE.

Our first time (and last) experience with dollar was a nightmare, starting with pick up. After 9.5 hours on a flight to Alaska, the line was huge, moving excessively slow with a snarky, rude service gentleman at the desk. He was loud and we could hear him far away. People started leaving the line to go to other car rental agencies. It was a goat rodeo. One poor couple in front of us waited 30-40 minutes and didn't even receive eye contact or an apology after he told them they needed to go to the downtown location, that they were at the wrong pick up. They had no idea what to do and he shouted, pointing "go that way" to catch a cab without even looking up. They were so upset. At least the associate could have been a little sympathetic.

They are big liars. Try to avoid renting from them. Their cars are horrible. They lied about the toll and sold us toll tag and we paid $44 to them. Actual toll we had to pay through tag was $4 for all week just at the airport. And they signed us for full tank of gas with so much inflated rates. We didn't even use half of it. Don't get any extra things from them.

First of all, who in the world charges $10 a gallon for gas? They have so many hidden charges..... Worst customer service, you want the worst rental experience, this is the company for you.

Dollar Rent a Car, Los Angeles near LAX of of aviation - After signing off on all the paperwork, I received two dollar amounts on two different receipt tickets. One stated "Estimate Charges" of $183.39. I then received another receipt from Dollar Rental that indicated total Charge of $172.69. Then there was a third receipt that indicated $172.69, however at the very bottom of the receipt it said "Total Authorization of $211.00!!" I do not understand why Dollar Rental has to be tricky on providing the customer three different types of Receipt "Like" tickets that lead you to believe you are to pay one amount and then they STICK IT TO YOU. First time user & I might say last time user. Do not get tricked by the three different receipts. Pay close attention and challenge it at all levels. They make you feel like you agree to a certain amount and charge you for the higher amount... BEWARE of underwriting.

I booked my trip through Travelocity as a package. We choose Dollar because of the price (well you get what you pay for, in our case nothing). We get to MIA and go to pick up our car. When we get to the counter the young lady ask for my husbands license and a credit card (why when we already paid for our vehicle). She stated they need to hold $250.00. WHAT??? So there was an issue with the credit card and it was too late to contact customer service. They would not rent us the car. My husband said we would be back in the morning with his debit card as we needed to go to the bank to pick one up (he forgot his at home). My auntie picked us up.

Rented an economy car from Dollar in Durham, NC. We traveled back and forth from Norfolk, VA to the Outer Banks, in North Carolina. There is a toll road we traveled. First time through paid the $3.00. The next three times through they said we had some "express" deal and were not charged the toll. 2 weeks later received bill from Dollar that included $3.00 for each trip through toll and an additional $15 for each occurrence. I guess if you choose to save a few bucks and rent from this company, make sure this "express box" is not in your glove compartment and make sure you save all toll receipts no matter how small they are. They charge a little less than the legit car rentals but this is how they make up for it, scamming folks that don't read their receipt uh, contract word for word.

When I rented a car in Dallas at Love Field I was given the option of purchasing toll road coverage for $62 dollars per week. For me $124, because I rented the car for two weeks. Since I only planned to be in Dallas overnight and then drive the car to Harlingen, TX, I chose not to incur these charges. I was told there would be an administrative fee for each toll and that was fine since I knew I would only be on Dallas North Tollway and TX-130 bypassing Austin.

Rented in Philadelphia airport. 1 and 1/2 wait for car. ONE employee on a Saturday morning!!! Really!!! Dropped off at Newark one day later and they tried to charge for 2 days. NEVER will use Dollar again. WORST RENTAL COMPANY!!!

I was shopping for a rental car for a short trip (4 days). I received several options and chose Dollar because they were FAR less than the other companies. However when I got the email confirmation I realized it was because their system changed the dates from 4 days to 2. When I called to see if I could alter the reservation to include the additional days, the price went through the roof. I asked to cancel and they said it would be a $56 dollar fee -- about half the cost of the rental! Ridiculous! Customer service was horrible. I will NEVER use them or their system again.

Made reservations in Detroit, Michigan. Walked in expecting to only pay for what I reserved (full-size Sedan or equivalent). Nichole at the front counter kept insisting I opt and pay for the additional "insurance". With the family being tired from travel I finally asked, "OK, how much would the insurance bring my overall total to?" She replied, "just $30.00." I accepted. Just wanting to get the car and leave, I trusted her to charge me in what she explained. She then attempted to sell me pre-paid gas. Offering that I would only pay $3.22 per gallon if Dollar Rent A Car paid for it versus the state average of $3.79 per gallon. I had to deny this offer several times (one time should have been enough). FYI, I averaged $2.79 per gallon throughout the area (turns out they actually charge $9.99 per gallon with fees involved!!).

I tried to rent from Dollar car rental. I put my information because I could not see the terms and conditions on the rental. When I did and went to the next page, it actually paid it and then sent me the reservation info to my e-mail, until THEN I could see the terms and conditions. It said I was subject to a deposit for being under 25 years old. I called and they said it would be $300! I don't know about other people, but if I am traveling and renting a car, I think I might need those $300 (if I had them of course).

On July 15, 2015 my family and I rented a Town & Country Van to Florida for vacation. The Dollar Rental CS agent asked if we wanted the extra $15 plus fee to go through the tolls in Florida. We opted out because we always take change to pay in the cash lanes at all the booths. This trip we only went through 3 tolls during our stay and each time we paid cash. One toll was $3, another was $1.50 and our final toll was also $3.00 which only totaled $7.50. When we returned the van to Dollar Rental all fees were paid and all was well, at least we thought. Shortly after a week or two I received a bill in the mail stating, I went through an express toll and didn't pay, WHAT!!

This August (2015) I booked a full sized rental car from DOLLAR RENT A CAR in Denver for 6 days. When I arrived at the Airport remote lot to pick it up, I was told that the car I had rented only had 4 cylinders, and that I was going to have trouble getting over the mountains in it. They recommended that I switch to a 6 cylinder car. I asked them what the price difference was going to be, and if there were any available. They told me that they happened to have one for $2.00/day less than my original car. I asked them how that was possible, and they said, "Well, sometimes it just works out that way."

Rented SUV vehicle week 07/11/2015-07/18/2015 from Dollar at BWI for family vacation to Ocean City MD. I upgraded the vehicle for a larger SUV and was issued a Chevy Traverse. Chevy too small for 5 adults and luggage. Headed back to counter. Was stopped by Dollar garage attendant and was instructed to take a Toyota 4Runner instead of the Chevy... Cool... Asked him "What about the rental contract?" He said they will figure it out. All good for the week... Nice vehicle...no problems. Friday night 07/17/2015, the family and I had dinner at KY West Restaurant in Ocean City MD. Closed out the bill at 8:25 PM and sat on their patio until 9:00 PM then returned to our vacation home. 2 Weeks later, Dollar Rental Car sent me a notice of Toll Violation for a toll outside of Dulles Airport at 9:37 PM, 157 miles away from our location, that MY rental vehicle did not pay the toll.

I would never use Dollar rental Car Company because it almost ruined my journey. At first, the web said it would be around 300 dollars, but until I get there did they tell me that I have to pay another amount for underage price and extra insurance. I accept that, even with some unhappiness. What really piss me off is the website clearly shows Kia Rio or similar, but when I got to the garage at the first time, the staff did not allow me to drive Kia Rio because it is not the same class, according to the staff. Instead they throw me a tiny car that could even not fit my luggage.

We went to Orlando last week. We rented a Kia Rio for economy car on the website and when we got there, there was no Kia Rio in the economy area. Instead, they had one Kia Rio nearby in the unnamed area. We asked them if we can use that car because that was what's listed on the confirmation email. The woman named Anna spoke to us in a really rude way, asked us to upgrade our reservation. Then we went back to the counter, tried to speak to a manager. Another woman spoke to us, said that our confirmation has the word "similar", which means we should use other cars in the economy area.

Traveling to DC w/ 5 passengers. Called Dollar Rental Car, 4 weeks in advance, to reserve a minivan. Not a problem, received confirmation over phone as well as a follow up email. Day prior to leaving, I called to confirm my reservation. Per customer service, she confirmed my reservation as well as confirming my reservation for a minivan. I arrived early to find a long line w/ only one person behind the counter. I waited in line approximately 45 mins. I greeted the counter with my name & a smile on my face. Agent looked at computer, then at me w/ a blank stare only to say "We DO NOT have any minivans." I said "WHAT!?"

The worse rental car experience I have ever had at Dollar Rental Car - Denver International Airport. I landed in Denver airport and it was late at night with two rental cars available in below freezing weather. I went out to the car, and noticed there was no inspection sheet inside the rental, and the other car had a problem with the tire. I verbally let the employees know about the windshield and asked for other rental cars, and she said there was nothing available. So I choose to use the rental car with a crack in the windshield due to bad weather, I could not take a chance with a bad tire. I was stuck.

already posted in another site http://dollar-rent-a-car.pissedconsumer.com/abusive-charge-20150818684783.html

I rented a car from Dollar at the Richmond International Airport location on June 28, 2015 and returned on July 2, 2015. I am a seasoned renter and check everything very carefully. I travel to this area frequently. The CS gentlemen offered for $15.00/day plus tolls. I could go thru EZ Pass lanes. I declined as I would be using the cash only lanes. I used exact change lanes where I could only go thru when I deposited the money then the gate would lift. So all good I returned and went home.

My parents rented a vehicle at LAX. "Optional" insurance packages were not described as optional, but were offered as choices, "Do you want this or that?" My parents had been waiting literally for hours to get their vehicle and decided on "this". When I called to complain I was told that since I was not at the counter when my parents signed the contract, that everything was hearsay. I have read other complaints and it looks like this cheating customers is a common practice at Dollar. I will NEVER use them and will tell everyone I know to NEVER use them!

Chevrolet describe the Chevrolet Cruze that they make as compact. Dollar believe it to be a mid-size, and charge accordingly. Obviously I would trust Chevrolet's description over Dollar's.

On the 23rd June 2015 I booked a car with Dollar for my holiday in Las Vegas in July. The quote was $240.10 for 6 days rental. A deposit of $152.29 was put through my card to hold the reservation. When we went to pick up the car the queue was extremely long & very slow. After 2.5 hours we got up to the rental desk. While going through the paperwork we were asked about insurance. We said we only wanted the bare minimum & didn't want the optional extras. The Dollar staff member wouldn't allow us to continue with the extras - 3 times we declined them & she wouldn't go forward with the transaction. We had to sign for the extras or lose the $152.29 that had been paid already.

Charlotte, NC Douglas Airport - There was only one car left in the compact category I purchased, and rather than give me an upgrade, Dollar Rental allowed me to drive away with what appeared to be a poorly run car. The minute I got in I noticed that it had not been cleaned (crumbs everywhere, dirty windshield, etc.), and the car jerked at low speeds which was pretty scary. When I called their poor customer service to complain they only offered a 10% credit once I finally got through to a live person and when I barely drove the car (mileage proved this), and because I refused the $30 certificate for a future rental. Of course I didn't want a certificate since I never plan to use them again. I never had a bad car rental experience until messing with Dollar Rental. Be aware and return the car immediately if the service is below average.

I arrived in Orlando Airport (8-1-2015) and proceeded to pick up minivan I had reservation for. The lady at the counter told me and my husband that we needed to pay for car insurance coverage. She stated that Florida is not the same as New Jersey and added $220.43 for car insurance. My husband insisted that he had rented a car in Florida 3 or 4 years ago and he was able to use his car insurance coverage. She would not processed our car rental unless we accepted the insurance coverage.

I rented from Dollar in Tampa on August 7 2015 to August 13 2015. They did not have my car I reserved. They had a lesser car so I supposedly was to save a $100 off my rental plus not have to fill up. They got me for the loss damage ins of 220.43 which I was unaware of. The CS did not say or ask me if I wanted it and when I was signing the boxes he said I was declining the ins. I did not look at the rental agreement until I was waiting for my plane. From what it sounds like I'm pretty much SOLD on getting my money back. So a $268 rental ended up costing me 488 for a crappy jeep. Unacceptable.

I have written twice to DOLLAR re this matter - to complain about the awful customer service and the dangerous condition of the vehicle supplied. The issues experienced are summarized in the points: Supplied vehicle not as advertised - When I made the rental booking the vehicle to be supplied was noted as having capacity for five adults and 3 bags. The vehicle supplied by the Dollar Rental location at JFK (a very small "SUV) did not fulfill either of these criteria - particularly the bag capacity. As such I realized - I would need an "upgrade" / larger vehicle.

We rented a car in LA. Prepaid by credit card. They tried to sell us many extras when collecting the car. Arriving after a long flight, we accepted RoadSafe while road assistance was already paid for - we saw later on. At the end, we had to pay 136 dollar extra. They took it twice from our card!!! It a big hassle to get it back as they are not reachable and they are only connecting to other people all the time.

Originally rented a car for 1 week at $511. Added driver and GPS at $23/day. When we walked away from the counter we ended paying over $1,000 with no good explanation. Returned car after 3 days. Final cost was $591. Tried working through the rental agency (Airport Rentals) and my credit card company. No satisfaction from either. Dollar insists the cost is correct.

On Dollar car rental's website I prepaid ($220.94) to a company in Dublin, Ireland and was suppose to pay $73.34 after I returned the car. I also declined the loss damage waiver insurance. When I got to Las Vegas McCarran Airport Dollar Car Rental I waited 1.5 hours on line before getting to the counter. When I spoke the woman at the counter I also declined the loss damage waiver insurance orally. Because of the long wait, I signed and accepted about 10 things (w/o reading) which the staff member summarized. None of which she said was additional optional insurance. When I returned the car I was charged $170.72. When I asked why the bill was nearly $100.00 more, the porter showed me I paid $26.56 a day for the additional insurance. After speaking to three additional representatives including a manager, I was told I accepted the fee and it was too late to be reimbursed.

In June I visited Houston for a week and rented a car from Dollar car rental (Dollar-Rc Houston). I am a seasoned traveler and I have rented many cars in these travels but I have never experienced anything like this circus show. Per agreement I ALWAYS elect to fill my gas tank up upon returning the car. This was no exception. However, when I returned the car the check in girl claimed that the car was 10 gallons short. How is this possible when the needle is sitting on (F) and the car only held 12 gallons. Needless to say I refused to pay the $9.99 a gallon equally $101.07 and offered to pay one but this company charged my card the full amount. I will never rent from this company again and will never recommend these thieves. In addition I will write a scathing review of this horrible company every chance I get.

I reserved a Ford Escape and when I went to pick it up, my credit card was processed and I was given the keys to a KIA Sportage with a trunk smaller than my 4 door car. I asked for the car I actually reserved and was told, "Sorry, we don't have anything else." The man in front of me reserved a minivan for his family of 5 and was given a small car - same response...."Sorry, we don't have any minivans." He asked to speak to a supervisor and was told, "They aren't here." He asked when they would be there and the agent said "I don't know."

Major run-around trying to get my express number added to a Dollar rental that ended up being a Dollar third party - no solution. Got to rental counter at Sky Harbor to be told there were no cars. My reservation was for 1 p.m. and it was 1:05 p.m. and there was a 45 min to 1 hour wait for a car. I asked for a refund and they could not give it because it was booked through their third party. The agent was rude and made zero effort to help me as I had a meeting to attend and needed a car immediately. He told me I could go downstairs with my express number and wait 45 minutes to an hour and maybe get a refund after I returned the car they never provided. I had to go to Payless who provided outstanding service but charged me 3x since it was last minute. I called Dollar customer service and they simply said, "we are sorry, you need to take this up with our third party provider."

McCarran car rental facility Las Vegas at Dollar service counter, August 2015. It's 12:30 am (3:30 am by my clock) and I have a reservation for pickup on the day just started. I was told "we can't rent you the car now at the price you reserved on our website, but we can rent you the car at full price now or you can come back in a couple of hours for the reserved price." Hello Dollar!!! It's 3:30 am by my clock. I'm tired. I need customer service not customer regrets. FYI- a happy customer is a repeat customer!

I ordered a pre-booked car from Dollar through one of their UK based resellers. I returned the car on time as agreed, no defects, full tank, etc... They later charged extortionate amounts of money to my credit card. In total I paid approx 3000USD for 2 weeks for the smallest most basic car rental in Florida. They claimed there was a problem with the pre-booked voucher so they could charge me whatever they wanted and that I could not do anything about it. In my book they are thieves and they could not get away with this type of behaviour in Europe (as there are laws to stop this).

I am standing in line for 2.5 hours in the Dollar booth in San Francisco Airport, to simply show the voucher I prepaid and get a car. There are 3 employees and at times only two. They take their time and the line is not moving. They have ruined this day for all the people on the line. This is the last time I am renting with Dollar.

After months of reading all the bad comments about Dollar on different sites, I was skeptical and also nervous about renting from them. Then my vacation date came to I was nervously reading every contract to make sure I don't accidentally accept anything, and had taken pictures of the car inside and out before I left the rental place and also double checked the receipt before I left and no hidden charges, car was clean, and had a full tank in it. We had to return the car 4 hours late. We woke up too late but they was understanding (the only thing that I didn't like was that they charged us an extra day fee which was 35.48 for being only 4 hours late).

I call your service number 800 800 5252 50 times. Message was, "It's not possible to connect you to this number." Then I tried 800 800 3665 10 times with same reply. And then at the 11th time I got through. I spoke to one of your service providers and informed that I just wanted to extend my lease for 2 days. After being in hold for 2 min, she came back and asked for my telephone number an promised to revert within 5-10 minutes. This is now 1.5 hours ago and now it's not possible to get through on the same telephone number!! This is not acceptable service and I have asked my travel agent to dealt with the extension.

I called and verified the qualifications for renting a total of 2 times just to be sure, then I get there and they run a credit check which is not listed nor told to you beforehand, which adds unnecessary inquiries to your credit if you do not qualify!

My husband had made reservations for a rental car along with my flight ticket. I proceeded to pick up the car after arriving at Atlanta Airport. The lady at the desk informed me there would be a hold on my card. I proceeded to call my husband to clarify this since the reservation had been paid for by him. The lady at the desk told me she could not wait for me to finish my call and would take the next customer even though this call was regarding the information she gave me. I told her I was not stepping aside because this was to clarify what she had told me. She proceeded to tell me she would not attend to me no more and I should go to another rep. The male rep next to her then went off saying I should go away because they do not have to attend to me and he is tired of hearing me speak.

I rented the car from 26 June to 3 July from Bozeman airport, paying the full rental fee through Expedia. At pick up we discussed the fuel options and the mileage (which was unlimited). I checked the outside of the car for damages and found additional damages to those which were listed in the agreement. I was told to bring the car back with a full tank of gas. Nothing was said regarding how clean the car needed to be upon its return. Nothing was said AT ALL. So I took my 2 boys to Yellowstone Park for 2 days and took them camping and then proceeded with the rest of our trip to Park City Utah for a few days (where the car remained parked for 4 days).

I traveled to Orlando on 7/28, prepaid for a Buick Lesabre from Dollar Rental. I paid $220 for my rental before I got there. When I arrived the gentleman at the counter was selling me insurance, which I told him I refused because I have full coverage and it covers any car rental I have, plus my credit card also covers. He insisted that this was mandatory because the car is luxury (hmm? this is not a Mercedes) and I have to get it. I still declined. He said to accept the agreement on the screen to say I declined.

I have exactly the same complaint as the previous review written by Roy of Vancouver. You can't reach Dollar through their website as you get an "error" message every time you press submit. And like the previous reviewer we declined all the extra options like extra insurance and extra driver and when we got our Visa bill, we discovered they charged us for both. Our bill went from the $536 we expected to pay, to $993. When I called to complain that we had declined everything, we were told we had signed the final computer screen and we had to pay. We were also told there would be no supervisor we could talk to about it.

I rented my car online with Dollar. My total cost came to $563.98 for two weeks. I made a partial payment and was to pay a total of $212.98 at the counter. By the time I was done it was costing me almost $900.00. I asked to speak with the manager who was as useless as the customer service rep. I will be writing the corporate office regarding this issue and the false representation online. You think you're paying the total of $593.98 to only get swindled by them in person. I will not do business again with Dollar or Thrifty as they are bold faced liars. To boot we went to California and I just received a notice for toll charges. No one was at the booth to pay and everyone just drove through at 65 miles an hour. That is a ripoff as well. We also had to return our car because the brakes were squealing. Shame on you Dollar.

Ok first off I'm 21 & this was my 1st time renting a car! I asked for a compact & received a mid size, which is the only great thing about renting with them. So I went to pick up the car at 12 pm but the guy I was working with told me that if I wanted to return the vehicle at a later time that I should take it off the lot at a later time. With that being said I left the airport in my OWN vehicle at 12ish so that I could return later which was 8 pm to pick up the rental, thinking that I could bring it back at 8 pm on the return date! WRONG! When I returned the car I was charged 100 plus dollars and a late fee! I asked why & was giving the run around.

I made reservation with Dollar Rental with their Atlanta office in the airport. My reservation was from July 18th through the 26th. The car was to be returned at 5pm. Well I returned the car at 12:57pm on the 26th; which was early and was charged $145.00 for an extra day of rental. I called customer service and was on hold for thirty minutes and then they hung up on me and closed the office. I can't believe that they only provide customer from 8a-5p M-F. I'm so angry because my trust has been violated. From now on if a company cannot provide me with customer service reps that speak clear English and are based in America I will not deal with them. Call me a racist. I don't care. It's my hard earned American dollars that should be generating a positive impact on America's economy to support our citizens. Not some hump in a third world dump. Oh yea I'm black I can't be racist.

After waiting in line for an hour behind only 4 customers. I was told there was a several hundred dollar deposit required (not mentioned when renting). I agreed because I needed the car. After getting to the pick up area I was told they do not have any convertibles available, "You can pick an suv or standard car." I was there to do photography and that is why I reserved a convertible 2 months earlier. I said, "When will one be available?" They stated, "We don't know, it could be several hours."

Rented a $34 a day car. Asked to sign off on screen for services named not explained by counter representative. Returned car early as not needed for total rental time. Was charged for full tank of gas when less than 1/4 was used, charged for road support when not requested and charged early return fee that was not explained even when I called in to inform reps. Was told I didn't ask. I requested manager's number, called and never received a call back. Customer dis-service is a kind description. Renter beware!! Also called corporate and was told I should have read complete agreement on tiny credit card screen despite being coached to sign off by counter representative. Will tell anyone I know that travels to NEVER USE this company. Dollar must stand for the dollars they cheat customers out of! 79 mile 2 day rental, cost over $300.

I never received an answer and I have written two emails. I rented a car at Dollar at Little Rock Airport and returned it on July 1st. Amanda, the lady there, charged me an extra 75 USD for cleaning and called me a ** and was extremely hateful. This was a racial incident because I'm a white businessman and she told me she doesn't care about me or my problem and said I can do nothing about it. She refused to give me her ID or full name, only Amanda.

First of all, their customer feedback page leads to an error page which is extremely frustrating. So I went to the "Rate Our Site" page and when I clicked submit, NOTHING happened; it didn't even go to an error page. Every other page where they take your money worked flawlessly. It just gives me the sense that Dollar does not care about the customer after they paid. Might as well put the suggestion box on top of a shredder. My family and I rented a car for a week in Las Vegas. After the long wait, we finally got to the desk with the agent who's probably thinking about lunch. He asked us all the standard questions regarding the rental and extra coverage and we declined all of it because my credit card had coverage. Everything was normal until I checked my credit card statement when we got home and noticed that the charge was not what I authorized at the counter.

Arrived at Dollar Rental at reserved time. Employees ignored us for a time, talking to each other. After verifying reservations, we had to wait 45 min for the car to be vacuumed (which it was not, found rotten apple under seat, all kinds of food under seats, dirty Kleenexes in doors, etc), car washed - it was wet not cleaned, & filled with gas. This delay caused us to miss our trip to Monticello, Jefferson's home! Will not be a return customer nor recommend this company. Why have reservations if it is not honored?

Today I returned a rental car to the Holiday Inn on state road 535 in Orlando where I had rented a Nissan Altima for 10 days. Upon returning the vehicle, there was no one available other than the desk agent. She asked where the car was and I told her that I had left it in front of the hotel since there was no designated return area. She completed my transaction which came to $400.

They said that I didn't return the receipt for the gas that I purchased and so they charge me for 1 gallon of gas which was $10 and I clearly gave the guy at the counter the receipt and made sure the car was full and they still charge me 10 dollars for one gallon of gas. Outrageous. I will never rent from Dollar again!

Picked a car in Las Vegas. Fuel tank should have been full but was only half which I only noticed after leaving the rental office. As we were driving to San Francisco I decided to continue and notify the rental agent upon arriving At our destination which I duly did. This office was most helpful and apologetic and tried to make a refund for the fuel as I returned the car full but was unable do so and advised me to ring their customer service department who would be able to assist. I rang the Las Vegas office who again apologized and said they would make a note of the fuel issue and that the customer service office would arrange for a refund. After waiting on the phone for 15 minutes or more I was greeted by a smug arrogant female who basically didn't want to know more or less called me a liar and refused to do anything.

Arrived at Frankfurt Airport to pick up my "awesome deal" for a compact car. I have rented cars all over the world and many, many times. First time user of Dollar in Frankfurt, however. Clerk pointed out the 2nd page, middle of the paragraph fine print, that states, written proof must be provided that the credit card, indeed, covers full damage in Germany. Needless to say, I didn't have my platinum credit card information on me showing that my credit card has full coverage. Don't all platinum credit cards have this? So I refused to pay the additional 20+/day Euros to take the car. That's how they get around providing you with the "awesome deal". Fortunately I was not in dire need to take the car. My advise: use Sixt rental instead. First and last time I use Dollar.

We ordered a standard SUV (Type Grand Cherokee) at the airport Fort Lauderdale. We got a Nissan car, with nothing in it. Not even a mechanical help to adjust the side mirrors!!! The employees have been very unfriendly after we waited for almost one hour. The car was booked with a full tank. It was not even 3/4 full, and we got nothing back. The driver seat was not adjustable in height, so my wife could not drive because she was not tall enough to see over the dashboard. So we paid the extra driver for nothing. We asked for another car or an upgrade. They said, there is no other car and an upgrade would cost 65$/day!!! Tell you, it was a bad experience. I can not recommend this company, even they have cheap offers.

I booked a rental car from Dollar Rent A Car online for a trip to visit my brother who was have a very serious operation in July 2015. When I arrived at the Las Vegas Airport, I have to wait in line for approx. two hours. The agents were rude and very slow. One agent was chewing gum and blowing bubbles while waiting on customers.

This was my first time to rent a car from Dollar. I booked two months in advance with booking.com to get a car from Washington and drop it off in New York. Booking website showed me that the total charges without the insurance would be 166.25. I also bought the insurance from booking.com. The agent who talked to me in Dollar office was very rude. I don't want to refer to his nationality but he definitely didn't speak good English, and what bothered me the most was that he was super impatient and didn't want to explain anything to me.

I rented an SUV from rentalcars.com over the Internet 7/15/15 for our family trip to Kona, HI. We were to pick a Ford Escape or similar up from Dollar Rent a Car 7/17/15 $201 for the week. Total bait & switch operation. Dollar wouldn't accept any of the pre-authorized deal with rentalcars.com. Dollar wanted to rent us a Jeep 4x4 for $700 a week. We ended up with a Dodge Journey for about $600 a week. Yes, that's 3x what we had agreed to with rentalcars.com. Please do yourself a favor and don't use either of these two companies. We won't be back to Kona, HI as well...

We waited 45 minutes in line at the Las Vegas airport Dollar rental desk and had at least another 45 minutes to go. I called to cancel the pre-paid reservation and was told I missed the deadline but could request a refund through a partner "CarTrawler" which is apparently located in Ireland. By the time we gave up and rented from Enterprise (which took 15 min.) the line at Dollar/Thrifty was twice as long. We would have spent less time flying from San Francisco to Las Vegas than standing in line at the Dollar check in counter! (Those arriving later had a much worse experience.) The lack of customer service was stunning, and only got worse.

Thought I had found a great deal for renting a compact car for $262.86 for 4 days but upon arrival at the desk all these hidden costs I was subjected to that I was not aware of when I was booking online appeared which would have changed my mind about renting from dollar! I had no choice at this point but pay the additional costs as I had already made the partial payment online and if I backed out now I would be subjected to more fees. Anyhow the additional charges exceed the original charges and if I known before hand I would not have rented the car at all!!! So in total I end up paying: $574.17 for 4 days! Now that's just ridiculous and I would have definitely not have rented at all if I knew about those "Optional charges!"

So my grandmother in Cleveland gets ill and I take a last minute flight to go visit her. I go on the Dollar Rent A Car website and reserve a vehicle. I fly 1200 miles and put half of it on my credit card...the shuttle was sooooo late as well. After the long line I finally get to the counter and was told they did a credit check and denied me a vehicle. AFTER TAKING WHAT LITTLE MONEY I HAD AND PROMISING ME A VEHICLE. At this time it was 11:30pm and I had nobody to pick me up. The rude guy at the counter said all I can do is take an Uber (60 miles to my grandmother’s house). Not only did I have to pay $80 for that late night ride, they said it would be a few days until my deposit was refunded.

First of all when you call the 1800 number and they ask you what language English or Spanish, I tried both you cannot ever understand what they are saying. They tell you they will call you back and they don't. When you pick up your vehicle they add a bunch of hidden charges. I had an international student that did not speak English and they charged him for a full price of an SUV and he was given a small Chevy Cruze. What a rip off, sounds like a bunch of thieves. You can't even get through the location of where you rented the car. Every number takes you to a operator in the Philippines. This company sucks. I'm going to make sure I put the off limits to my students that attend courses in the United States.

I wish there was an option for no stars. First time customer and what a mistake I made choosing them. The employees were so rude and it took a very long time to pick up the car and drop it off - we came very close to missing our departing flight. There were also extra charges made to my credit card with no explanation from them on what they were for. It has also been impossible to get in touch with anyone there. Do yourself a favor and stay away!

I rented a minivan through Dollar as part of a family holiday to Florida. On arrival I was told I should have navigation. When I asked why it wasn't fitted as standard I was simply told it was an option. I agreed to rent the Garmin device for $195 for the 14 day period. The device was handed to me and demonstrated. Imagine how I felt when the car I chose had not only one but two navigation devices, one built in and one retrofitted Hertz device. When I complained I was told I had agreed to rent the device and my complaint was closed without further communication. Disgraceful policy and disgraceful customer service.

I rented a car in Chicago in April on 2015 and was charged for tolls my vehicle did not incur. I responded to all communication including the documentation requested by Dollar proving my vehicle could not have driven through the tolls indicated. I requested proof from Dollar and they did not provide it and Illinois Toll way could not send photos either.

On July 19 at 3:08 we pulled up to dollar rental car at Newark airport. Valentino went to the desk while I cleaned out the vehicle. The lady behind the desk told him to drive around to return the vehicle in the back lot. He jumped in the driver seat and I got in the car and we drove around to the back lot. We went to the front desk after the car was inspected. We handed her her contract. We asked if she could apply A promo code that we were given and told to give to her upon checkout. She explained to us that it had to have been printed so she could attach it to our contract.

I recently rented a car in Miami 07/11/2015 to 07/17/2015. After a 45 minute wait in line at the counter, I proceeded to the pick-up area. There I saw about 100-150 people waiting around the pick-up counter (which was marked Thrifty). I gave the girl my ticket, she took it and put it under a pile of about 50-60 (? ), not exactly sure how many. She did not give me any info at that time. I asked her "How long will it be to get my car?" She said "about 15 minutes". That is when a person yelled "it's going to be over an hour, because that is how long I have been waiting". I said "No way" to the girl, she didn't even look at me. So I looked her in the face and said "Are you the manager?" She said "No." I said "I want to speak to the manager", She said "I will get him for you."

Waited :30 for a car with a reservation and I started first in line with one person being helped. Did not have the car in the class that I rented when I went to pickup... but took what they had as I was not going to wait another :30. This was a drop off at another location situation. I returned the vehicle Sunday (today is Sat) and both Friday and today I'm getting messages that vehicle was not returned and if I don't contact immediately they'll report as stolen.

Worst telephone reservation service in the history of American business. On the first day, waited, in 2 calls, 42 minutes on hold with endless stupid announcements stating that a representative would be "back in a moment." Gave up and called the second day, and waited 22 minutes on hold with the same stupid announcement before I gave up. Forget Dollar and go to one of the companies that knows how to treat customers, such as Avis, even if it costs a few dollars more.

Just avoid this company and go to one that operated honestly! They are very well organized to rip you off. It should be possible to ban somehow companies that are doing business this way. I made a reservation via Auto Europe and paid long in advance around 400 euro for 13 days. When arrived to San Francisco airport, the lady at the counter of Dollar asked me for my credit card and indicated me to read the contract and then sign it. I had to read it on a small black and white screen of maximum size 15x10 cm. Because of the very small screen, I had to scroll I would guess at least 25 very small pages and then signed it on that touch screen. I just don't remember that any price was displayed on the screen. She also told me to bring the car back with the empty tank because they offer for free a full tank of gas. This seemed to me a strange but not strange enough to ring some alarm bells in my head.

Spoke with agent requesting to extend the rental of the car for additional days. I returned the car on April 8, 2015 and paid for days extended. On June 15, 2015, Dollar Rental charged my debit card on file $275.00. I spoke with the agent who said I needed to call the corporate office. I was told the charges was for them having to contract with a third party who repo the car. Well, that is not true since I physically returned the car and paid what I owed. I was not notified in any way about these bogus charges. I spoke to the debit card company and they indicated that I was a forced payment. Dollar Rental stole my money.

Booked a car that could seat 5 and carry 4 bags and when we arrived in Tampa, Florida they said that we booked a smaller car that could seat 4 and carry one bag. They blamed the booking agency and said we could pay $200 to upgrade to the car we had actually booked. The people at the desk were very unhelpful and said that it was not their problem and they could upgrade us if we would like. In order to get our party of 5 to the hotel we paid for another family member to upgrade their car booked with another rental company. We refused to give Dollar any more money as we had already been ripped off. Do not use them. They like to say they are one of the big rental companies that put customers first but they are a rip off.

I had first called my credit card company to see if my airline tickets were charged and I had a charge for a rental car through Dollar Car Rental. I never pay for a car before going to my destination and I would of had to pay additional $69.00 and whatever else they want to charge me. I was supposed to reserve this compact car for $214.99 total and it was going to cost me more and then when I ordered the car online with Dollar Car Rental I was charged an international fee to my credit card company.

First time and last time customer. 2-hour line to get my reserved car. Apparently the 6 automated check-out kiosks were down because the company can't be bothered to run them late at night. On return, got charged $10 for fuel despite having filled up two blocks away minutes earlier, and even after the returns lady checked the fuel level. Rude shuttle bus driver smirking and chuckling at customers. She made walk extra far because she couldn't be bothered to pull over closer to their terminal. Same level of disrespect and rudeness was had from most staff.

I have never been so disappointed with a company in my entire life. We waited at the airport for 45 minutes before a shuttle came to pick us up. When the shuttle FINALLY came it was not clearly marked and we couldn't figure out where we were going. This company is NOT worth your money and we will always rent a car right at the airport instead of ahead of time.

I want to report the very poor standard of customer care I received with Dollar at Denver Airport (at 23520 E 78th St, Denver Intl Airport) - Receipt No ** for car hire (July 02-09, 2015). Here are my key complaints:

The worst experience ever... Busy tourist hours, one clerk at desk, 12 people in line, came over to line and told us there would be an hour wait for any car. I had a confirmed reservation, flew from Pittsburgh to Tampa, no car for an hour. Unacceptable non service... DO NOT USE THEM.

The car provided was dangerous. The brakes were in need of replacement, the tires were out of balance, there was no tread left on the tires, and the car smelled stale. A bad combination when you are taking a vacation in the mountains!

Line out door after 40 min wait for shuttle. 2 hours to get rental car.

Pre-paid for a eight passenger vehicle online for pick up at the Denver airport on July 9, 2015. Spoke to Manager at Dollar he said that I had to pay 100.00 more for the car I rented online. I left there in a 7 passenger vehicle. If you look on Dollar rent a car web site it shows full size SUV holds 8 passengers. It shows Tahoe or similar that holds 8 passengers. Not seven!

They find a microscopic tear on the windshield and charged us $17. When we mentioned the cigarette holes on both front seat (we are non smokers), they said they didn't check the inside but they were thinking about it. Verbatim! Also, at the arrival terminal, they shuttle was 30 min late. We saw all the other companies 2 or 3 times before ours. We had to call what's going on... Will never do business with these people.

I rented a car with this company. On the day of the rental I verbally declined rental insurance from them, however when I looked at my receipt it had a $233 charge for Ldw1. I asked the representative what this was and he said it's a hold on my card in case I didn't return the car. He specifically mentioned I would get this amount back when I returned the car. Three weeks later and the full amount is being charged to my credit card. I called customer service and the lady was so rude. She said I should have looked at what I was signing!! This company uses unethical business practices, tricking rushed travelers into hidden fees! I don't think I will get my money back ever. THEY ARE CROOKS. DO NOT RENT FROM DOLLAR EVER!!!!

Auto Europe and their partner in crime, Dollar/Thrifty charge your credit card afterwards for a multiple amount than agreed upon. Their website says, "no hidden fees", but I had nothing but the opposite. Customer support runs away from all responsibility. To avoid, there are much better alternative car rental companies.

I am a customer who is very upset because I prepaid a reservation and when I get there they never rented the car. Dollar Rent A Car came up with a ridiculous information that my credit did not pass due to the horrible credit company they use to check for credit. After that next to them is Enterprise, Hertz, and other rental companies, well I was able to rent from them and a better car than what I originally prepaid for to hold my reservation. It is ridicule that they put customers through this. It needs to be stated in big letters for the customer to see. Dollar never returned my money that was prepaid. Rent at your own risk. It is better to pay more you lose less than trying to save with a company that steals from customers.

I rented a car for two days in Detroit with Dollar. I was in a hurry to leave the car rental area and go to my next destination so I completely forgot to check the car. I ended up getting a Ford Focus 2013, with 50,000 miles on it. I only had the car for two days. I took the car back, and I was again in a hurry to go back to the airport to catch my flight. As soon as I pulled up the parking lot, the employee noticed the car had a scratch about a foot long on the bumper and it was cracked. She looked at it for a long time, did not even say anything to me and then finally said she had to get an accident report form. I was completely in shock because I did not cause this damage and felt like I was being blamed for it.

We got a quote by phone and arrived to pick up the vehicle. We received the dirtiest, oldest, and most beat up Jeep we have ever received in all of our trips to Hawaii. When the cd player did not work I returned it hoping we would get a nicer one: nope. If it were even possible we were given an more dilapidated, smelly, and dirty rat trap of a vehicle. As we thought we had a pretty good deal and planned on doing a bit of 4 wheeling I left without complaint. Ultimately we had to use beach towels from the resort as makeshift seat covers because the car was so dirty.

My family had to rent a car to get from Charlotte, NC to Asheville, NC after our flight was canceled. It cost us over $200.00 to drive it one day, one way. This was May 23rd. We rented it to drop off at the Asheville airport. I returned the car the next evening, tank full, but there wasn't a Dollar representative at the airport in Asheville. We had to have the Hertz rep take the key and receive the car. They said that the Dollar rep picks the cars up in the morning and this was the procedure to to follow.

On 19 Jun I rented a vehicle from your company while on government travel. The vehicle was returned on 23 June. Upon return, the attendant was having issues with printing receipts and promised to email a copy. I have made several attempts over the past 2 weeks to obtain a copy of my final receipt. On 30 Jun my card was charged $279.97 by Dollar. As a customer, I am entitled to a copy of my receipt. To be promised a copy by several reps when I called in addition to the local office where the car was rented and not receive one is obscured.