Dollar Rent A Car Reviews

I've rented a car with Dollar in US last October. I had problems with the car and I lost 1 day of my trip with it. When I returned the car the Dollar attendant gave to me a discount in the rent, but after that (when I was in my country, Brazil) they've "forgotten" (or didn't recognize) the discount and charge the full amount of the rent on my credit card. I spent a lot of time sending complaints emails to Dollar, without answers. I am very unhappy and disappointed with the company. They promised something for us and then gone back on their word. I need to receive the money back on the discount. I have the receipt that proves the discount given to me.

I rented a two or four-door car for four passengers for $299/13 days, six months before my trip through Expedia with a third party insurance. Once I got to Orlando Airport I was told the only car they had available for that price was a two-door two-passenger car. I had to upgrade my car for $364 extra. Then I was told that they didn't accept the third party insurance I had purchased. So I had to purchase their insurance for $411. Therefore my total payment came out to $1074 from the original $299.

After making it to the desk in San Antonio Airport Location (after a LONG day of travel), I was given all types of options on cars, other than what I requested. I accepted an upgrade (my fault) for "not much more". It turned out to be about 4 times what I requested. The problem was my charge card had already charged for the basic fee. The salesman (and I definitely mean SALESman) said the charge would be total, which was not true, since they charged that, in addition to my initial fee. I have rented many cars in the past with no problem and I WILL NEVER RENT FROM THIS CO. AGAIN! A disgrace.

It has been my worst experience, very unfriendly personal at the desk. Supposedly you have to bring a receipt from the gas station even when you fill up the tank even if it is filled up or they will charge you $11 + tax. A total rip-off.

I rented a car from Dollar at Miami Airport in October 2014. Several weeks after I returned to the UK, I received a toll charge notice advising me that $1.04 plus $15 admin was being lifted from my account. I am positive that I did not drive through any tolls without paying and I have contested this in writing. I have not received a reply and I wonder how many other people have similar experiences with Dollar. It is only a small amount of money but it's daunting that they can get away with this. All I can do is never rent with Dollar again.

My husband rented a car from these people, and an elk jumped thru the windshield. Our insurance company paid. They left the car in storage for over a month and charged our insurance and our credit card. They are completely unreasonable, unprofessional and crooks. We submitted all the documentation to have the deductible paid by our credit card company (as a benefit of the card). Dollar Car Rental knew the claim was in process and turned us over to COLLECTIONS. They refuse to speak with us much less clear up the error. If you value your credit score, use any other company. Ride the bus, walk, hitchhike, horseback, rickshaw anything but these scammers!

Returned the car at the airport, the employee was nice. I asked if I could get the car back if I can't make my stand by flight, they said of course. Also the tank was not 100% full, I was told he would mark full anyways. If it's only one gallon... so that was nice. I got charged 45$ extra for fuel. When I called I experienced the worst costumer service ever. The person on the phone was rude and didn't try to help or explain anything. Don't rent from them, if something goes wrong they will screw you over, their costumer service is horrible!

Absolute worst experience I have ever had at Dollar Rental Car at the Denver Airport!!!!! If I could rate a 0, I would! The woman at the counter was incredibly rude and trying to up sell our car to an SUV, saying that going into the mountains of Colorado with a 4 cylinder would not work and we were going into elevations upwards of 16000 feet (apparently taller than the tallest peak in all of the country).

Arrived at JFK New York to collect car on 18th December. First problem was the receptionist was busy chatting to her friends on the other car hire desk and didn't look at me once!! The car we were given was not the car we were expecting, As it was dark and we were tired we continued to our destination. The next day we noticed black marks on rear bumper but the front fascia surrounding the number plate was broken. There was no way we had caused the damage. However, when we pushed it back into position we noticed it looked like a crack that we had noticed and drawn attention to. I was furious.

12/14/2014 - we were returning from a cruise in Miami and had five people in our party, so we rented a minivan for less than 24 hours to drive to the Ft. Lauderdale airport. We were told to select any minivan from the ones parked in the designated area. We selected one with the back hatch up and loaded all of our luggage. Upon getting into the vehicle, there was a distinct sour odor which was intolerable. We removed all our luggage and selected another vehicle with the back hatch open. We loaded all our luggage again and proceeded to the attendant to exit the lot. The attendant told us there was no vehicle tracking number, so we needed to backup and select another vehicle (even though our vehicle had no writing on the window and had bar code stickers on it in three locations). We went back again and tried to find a vehicle that didn't have writing on the window, noting the vehicle needed a tracking number (and there weren't many to choose from). We finally found one and were checked out from the rental bay.

Check your contract to make sure what you agreed upon is written!!!! I was given only two fuel options when renting a car at the Kona International Airport. Option one was to return it with the fuel filled up. Option two was to return it without filling the tank up and paying dollar's fuel charge. I chose to return it full and the agent had me initial. After checking my receipt upon returning the rental I was charged $75.40 for prepaid fuel. I was never given that option and I also spent an additional $25 to fill up the tank before returning it. I called their customer services to ask for a refund of the prepaid fuel and was told that because I initialed by the prepaid fuel line that I will not be reimbursed. I explained what happened and the fact that I was not given the prepaid fuel options but the agent still would not assist me or transfer me to someone else.

I reserved a car through a third Party rental company online, Rentalcars.com. I was concerned about the reservation, so I called the 800 number to confirm the details of the reservation, particularly the daily charge and unlimited KM's. The gal I spoke with went through the rental agreement with me and confirmed the daily rate with unlimited KM rate. I asked her to email me the details from her email account so I had someone I could contact directly in the event there was a problem. She sent me the email with the section of the contract confirming what she had told me on the phone.

I rented a car in Dubai with a GPS. I had a terrible experience. The gadget never found the places. I lost so much time and tickets I bought with specific time. Had to stop to get information and had to use paper maps. I've sent many emails to the company and I never got an answer. After arriving in my country I got an email telling me they were going to charge in my credit card all the toll gates I passed (that weren't necessary, one more problem of the GPS). I answered telling again what happened. Their answer was that nothing was to be refunded - that their gadgets was always updated. They supposed that I was lying!!! I don't recommend Dollar to my worst enemy!

I've rented from Dollar Rent A Car on several different occasions and on each rental I was mad on how they conducted the transactions on their cars. I always make the reservation online with a set price, but when I get to the counter a completely different price emerges. And it's always doubled or tripled the online price. I literally had to refuse the rental that I desperately needed last night at the Miami international airport. The manager wouldn't help me either.

Car requested was not supplied, car supplied had mech. problem, one passenger with our party could only sit in one seat therefore making everyone else uncomfortable. When I confronted dollar operators, they replied "we can't give you a specific car." NOT HAPPY with my experience. Another trip is planned soon to same location - nothing was offered to please this renter. DON'T USE THRIFTY OR DOLLAR RENT A CAR.

I needed to add on an extra day. The cost to do so exceeded the cost for me to just create a new rental. I explained this to the agent but told this was a 10 year policy. I had to drive to ewr turn in my first car and then get the 2nd car. What an unnecessary waste of time. Any real customer oriented biz would have charged the lower price and not had me drive to the airport to do the silly transaction.

Be cautious with this company - cheating and scamming from clerk & manager!!! We arrived at SFO at midnight on Dec. 23, 2014. The clerk told us they would charge us the amount of fuel we used. When we returned the car, they charged us for an empty tank even though the tank was about 75% full. Even when I showed the manager on duty of the photo showing how much fuel left upon return, he rudely insisted his clerk reported only 50% fuel left. We explained thoroughly that I don't need insurance as I'm a roadstar member. Still got charged $90 for insurance. They told us they would charge us the toll depending on the amount of times we crossed the bridges, but they charged a flat rate every day, even though we only crossed the bridges twice. Shame on them to do business this way. We will never ever use this company in future. From this site alone you will see how many have fallen victim to this cheating company. Some action should be taken to prevent them scamming again.

We were charged $700.00 for a 4-day rental! Unbelievable, especially considering that we pre-booked online several weeks in advance. We didn't get the car we asked for, they left us out in the parking lot standing next to a second vehicle which had the keys locked inside, and then they put us in a Kia and charged us $700. The customer service at the airport was horrible. Customer service 1-800 number had no response and said, "Too bad," and then put me on eternal hold because they didn't want to address the call. I will never, ever use Dollar Rent A Car again. Horrible experience, and a total scam. Ruined our vacation budget as the car cost us more than our condo, more than our flights, more than our food and activities. Unbelievable.

We booked a car through Holiday Autos (aka Car Crawler). On arrival at Dallas-Fort Worth airport we presented our voucher, which was in my wife's name, to the woman desk clerk at Dollar Car Rental with my wife's US drivers license and the credit card used to pre-pay for the rental. The clerk asked for her International Drivers License. When told she didn't have one she immediately stated that the voucher was null & void as the voucher required one. I offered my International Drivers License but that was not acceptable as the voucher was in my wife's name.

I rented a car in Houston, Texas. Knowing that I would be using toll roads, I purchased, for $62, the transponder so that I could go through EZ Pass on the toll roads. This purchase was HIGHLY recommended by the agent, as I would not have to have cash on hand. The total cost of the tolls at the end of my trip was $8.50. I am being charged an administrative fee of $15 for each time I went through a toll plaza, for a total of $113.40 PLUS the $62 I paid for the transponder.

I arranged to rent a car from Dollar Rental for 2 days for $330. When I arrived in Denver it was starting to snow so I upgraded to a 4-wheel drive for an additional $375. Unfortunately I trusted the clerk and did not study the contract carefully, I was charged $1388.44 for a 2-day rental. People have to be careful when renting from them as they say they are inexpensive, but they stick it to you big time.

I reserved a car several months ahead in Dollar JFK. When I arrived to take the car, I mentioned that I don't want to add any additional payment that I didn't pay in my original reservation. I was happy to hear that I am taking the car with full tank and returning it empty, what was not planned, and what happened to me along my history of 35 years of travelling with rented car. I was not told that I am going to pay for this "present", after I mentioned before that I don't plan any additional payments. Later I found, that my signature on taking the car includes payment for this, in addition to 50c per day. It never happened to me in my long experience of car rentals, to sign on items, which were not mentioned before, so I didn't notice that I was signing on these additional items. I found this only after I returned the car. According to my agent, the company agreed to give back the 50c per day, but after two months they haven't done it. About the full tank, they insist that I knew about it when I took the car.

BEWARE: DOLLAR will not offer you any "Insured Motorist Protection Insurance" which mean when you cross an automatic toll, they will charge you $15.00 "FINE" for each toll!! My total toll bill was $2.04, they charged my card 32.04! THEY ARE CROOKS!! GO TO ANY OTHER CAR RENTAL SERVICE INSTEAD!

As all the other reviews note, they add charges for services that you decline verbally and then when you return the car all these charges show up without you knowing about it and it's already too late to do anything. Do not rent from them. It will end up costing you much more.

Renters beware. Dollar is scamming me on a rental that broke down. They towed me back to the airport and gave me another car. Returned it the next day. BUT the other car was two weeks in the shop. They say I didn't return it and are charging me $800.00 for a late return. They were given the information with all the details of phone calls to service from the expressway, my airline tickets showing I was in Boston for only two days, that I was back in Canada through customs. Now they have put me in collections. I wouldn't rent from a Hertz brand again if they were the only car rental left on the planet. I am now looking for legal advice to go after them as I will no doubt have to fight tooth and nail to get the collection off my credit report. What a tool they are.

I will never rent from them again, they added insurance on my bill even though I refused it. They overcharged. Not good company to deal with. Horrible experience, Fort Myers FL.

We had a voucher which stated that we could return the car full of fuel but the salesman insisted we prepay (double the true price). Terrible service, waited 90 minutes to pick car up. No customer service at all at Orlando airport but fear they don't care as most customers are only using their cars for the freak show of the parks. Not us!! BUT SADLY DOLLAR DO NOT CARE AS NO IMPROVEMENTS DESPITE ALL THE BAD COMMENTS!!

Charged me $60 for a $2.50 toll on a cashless toll road - Picked up the car from Raleigh-Durham Airport (RDU) and went to visit a friend who lives Hwy 540, which is a cashless toll road (they take a pic of your license plate and send you a bill). We got on the road, had to turn around once when lost, and used the road to get to our hotel. Total charge was less than $3 for our road usage. However, since we used the highway a total of three times, there were three separate charges and Dollar charged us a $20 processing fee for each charge. The attendants should have given us a head's up about this liability given that 540 is a major conduit from the airport!

I rented a car online from Dollar for 3 weeks $278.98 + plus taxes for pickup at the SF International Airport on Monday, 12/15/2014. My flight was delayed 2 hours so I arrived around 2:30 pm to pick up my car. I was advise by the rental agent over the phone that there would be no problem. When I went to the rental desk there was a car, but that in order for me to rent it I had to accept one of the optional insurance coverages. I didn't know at the time that the agent billed my credit card $704 until after I'd already arrived at my destination 4 hours away. I called customer service multiple times more than 6 to try and resolve the issue by phone. I was told that I in fact didn't have to take the optional coverage and that in order to resolve this billing dispute I had to physically go into a Dollar location.

When I reserved a rental, I stated, "No insurance." My reservation, in print, was correct, did not include insurance. When I picked up the car, I told the Dollar Agent, "No Insurance." The Agent led me through multiple computer screens that I could not read, due to glare on the screen. After I returned the car, I found on my printed receipt that I had been billed for "LDW1." Dollar will not refund the money, and after telling me, "Have a good day" they hung up on me. I have noticed, on the internet, I am not the only one who has fallen prey to Dollar's unethical practice regarding adding unwanted insurance to the customer's bill.

Verbally told agent at the counter that we did not need insurance. At the final step of signatures, unbeknownst to us, the insurance was added. She did not assist or interject to tell me not to sign or check off, and so now our bill was TRIPLED for a 5-day stay. Called the "Corporate" number; rep stated we can't accept verbal agreements and would not credit our account. Asked to speak to her supervisor, THREE TIMES, and she stated she "WAS CORPORATE." THIS IS TRUE FRAUD and unacceptable behavior by any company standards. The representative at the counter should have been educated and we should have received our $$$$ credited back to us as a courtesy. So much for ETHICS.

Without the drama of an isolated grumpy complainer, please avoid this company of crooks. How they can remain in business is beyond me. They rent bad cars in a dirty and dented condition. This is, of course, after being infuriated by their specialty trained scam artists posing as agents. This, of course, after an hours wait in line, caused entirely by their schooled tactics to sell you everything from gas, roadside assistance and anything else they can sell. My agent in Las Vegas, Michael, basically created an impression of wishing an accident to befell me after turning down every optional insurance offered. I was shaking with fury. This company is the boiler room scene from "The Wolf of Wall Street" in real life. Please send someone from the Attorney Generals Office undercover and shut these scammers down once and for all.

I recently purchased a rental on Dollar Car Rental website. I usually wait until I'm in front of attendant but decided to preplan and reserve rental on Dollars website. I seen the option to prepay at a discounted rate $124.00 for the 10 days needed. I didn't notice anything that would have signaled that the purchase would be made through 3rd party company. 2 weeks later when it was time to pick up rental from Dollar Car Rental in Dayton, OH, I owed a balance of $19 at time of pick up. I had cash and credit card but was told I have to use credit card. Since I recently purchased a vehicle 3 weeks ago, for whatever reason it denied me the rental. So I was forced to purchase rental from different company costing me additional $400 since it was last minute.

I rented from Dollar in Salt Lake City. I had to list myself as a driver to have the charges put on my card. I do have a driver's license, but I choose to drive in unfamiliar cities I didn't know. I was paying $10.00/day for an extra driver. If that had been explained to me, we would have put the charges on his card.

I am FURIOUS. Rented car from DOLLAR @ BWI, Baltimore Airport. Went over Chesapeake Bay Bridge @ 9:01pm on 10/30/14 and paid $6.00 CASH toll at CASH TOLL BOOTH. The light at booth never turned GREEN, which meant to me that the money wasn't recorded. I KNEW there would be a problem when the toll operator waved me through on a RED light!

When checking in to get our car, we verbally refused the insurances and they added it to our bill anyhow. When we tried to discuss it, they turned a deaf ear. We disputed the amount with our credit card company and now they threaten us with collections, and have said we can never rent with them or any of their affiliates. The have been difficult, unreasonable, and downright mean.

Scammers and high pressure tactics to purchase additional options. When we arrived, they told us we had to buy personal liability insurance even though we told them we had our own insurance which covered rentals and 2 mil liability. The guy said we had no choice. They also advised us to buy the toll pass at $65 because most tolls are unmanned and don't give change. We went through 5 and they're all manned and all gave change. It would have cost us $6 vs $65. We paid $210 in extra fees, double our initial reservation. Upon return we complained about the insurance charge and they said we had the right to decline the insurance at check in, even though the clerk said we couldn't. Don't fall for their scam!

Awful, ripping you off and giving you dirty cars with the worst shape. Charging you deposit which you never get back. Customer service is clueless and will not do a thing to resolve the issue. You better to rent from Hertz or Enterprises even though if it costs more but they care about their Customers. NEVER RENT FROM DOLLAR EVER!

In August I rented a Dollar car at Nashville, TN. A few days later while in Waynesboro, TN. (125 miles away) the side wall on a tire blew out (tires had over 35,000 miles on them). I called Nashville for help finding a local affiliate to replace the tire. Was told no one could help, not to drive over 50 miles on the donut, and I would need to replace with the same brand, size, and type on my own. No straight answer on reimbursement (Maybe, maybe not). Took three days to find, order, and have tire replaced, plus use of car was limited to short trips around town. Their whole attitude was that they could do nothing, and the problem was all mine.

I rent a car in Chicago at the O’Hare Airport Dollar Facility, and before I signed the contract I told the associate I didn't want the insurance and all they offered me. But when the time came to pay, they charged me even more... she was lying to me, she charged insurance and all the things I told her to declined. IS NOT A SERIOUS COMPANY. I felt like I paid more than what I pay monthly for my car, and I just rented for 4 days. ALL THE PRICES THEY SHOW ON LINE, THEY ARE FAKE, YOU GET CHARGE MORE THAN DOUBLE.

Rented a minivan in October for Dec 1st-6th from Allentown, PA to Dallas, TX as we were not going back to PA. Estimated charges of 620.06 which was doable and less than flying. At pick-up counter made sure we were returning to Dallas, TX and they said yes on 12/6. Arrive in TX on 12/5 and return vehicle 12/6. They gave us a receipt for estimated charges of 656.00 no problem - close enough. Then two days later our account was charged 1390.34 and held an additional 656.00 that was pending. I called Dollar Car Rental and they told me we were charged a one way drop off fee of 646.86 which we were not told about. They said we could contact customer service, but that the 656.00 would drop off and we would only be charged 1390.34.

I rented a car in Orlando international airport to go to Disney in 11-28-14 and I verbally declined all insurances and options, the attendant agreed verbally. But when I checked the bill I had a surprise! There was $ 438.82 of unwanted options like LDW1 and Platepass. Then I called they and the attendant said, "there is nothing we can do".

We rented a car from Dollar at the Kahului Airport. The 'extra' fees were outrageous. We were charged for 20 gallons of gas (car capacity is only 18 gallons), and by the time all the extra fees were tacked on the car was $165.00 over the online quote. However, we only used a quarter tank of gas. Agent sent us to the wrong stall: we had to find the car on our own. The agency does not have an after hours drop off so you had better make sure your flight schedule coincides with their schedule. Should have stayed with Enterprise. Will NOT use again!

When I picked up the vehicle, there was no remote fob. I had to manually lock and unlock the car. Not able to open trunk - no fob and interior switch did not work. In addition to this, on returning to the Atlanta airport, there was not any signage indicating where to refuel the car. They require refueling within 10 miles, then charge $9.99 per gallon. I've traveled for 40 years and have rented vehicles many times. This was my worst experience renting a car in all that time. I will never use them again!!!

On check in at Kansas City International, Dollar representative was surly, wanted $77 additional for listing wife as co-driver (not seen in contract), given a Chevy Spark which is akin to a mini roller skate and told it was a "compact" whereas it is shown as sub-compact in Consumer Reports. Never opened door on this joke, cancelled within 5 minutes. Next day, my MC statement showed $323 billing vs $188.04 initial contract. CS took all data, never responded. Went to Enterprise and was treated like a customer, given upgrade, less cost, incl. wife as driver. We will never book a Dollar rental again.

Questions about what I was charged for toll pass at Miami Airport, I've been trying to get an answer since my return on 15 October. Customer services don't seem to exist. The only reply I had was about the dirty car I rented and they've apparently refunded me £16 for this. That was when I eventually wrote to the London Head Office, but they said they know nothing about toll pass charges in Florida and to contact their Customer Services in Florida which I have done, at least 3 times, no response whatsoever. I've rented cars from Alamo, Sixt, Avis, Hertz, all in Florida over recent years and not had any trouble getting a response from their Customer Services Departments. It's a simple point I want answered. My advice? Steer clear of Dollar/Thrifty when renting a vehicle in Florida!

Rented a car from Port Everlades/Fort Lauderdale for over a week. Agent at desk NEVER mentioned anything about toll roads not having toll booths to pay the tolls. We were confused during the week when on two occasions we couldn't pay a toll since there was no collector. We assumed we would receive an invoice from Dollar once they were charged via a plate reading. What they didn't tell us is that there would be a $15 per toll charge!!!!!!!! For tolls of $2.34, they charged us $30 + $2.34. TOTAL RIPOFF. I called to complain to the company and they kept saying they were a 3rd party company and not Dollar Rent A Car. What nonsense. Dollar certainly laid out the regulations. NEVER EVER EVER RENT FROM DOLLAR RENT A CAR. Unless these charges are reversed, I will post EVERYWHERE about what a rip-off this company is and how underhanded their practices are. I know a lot of heavy travelers who will never be renting from Dollar Rent A Car now. AND the car windows were filthy when we got the car - and they tried cleaning them with a dirty rag. Nothing good to say about them.

Ridiculously rotten in every regard!! From rental pickup to rental return, to hours of my life spent wasted on the phone with Dollars Customer (OR LACK OF) service there was absolutely nothing about my Dollar Rent A Car experience that wasn't downright dastardly and dreadful! We arrived at the zoo also known as the Los Angeles International Airport Dollar Rent a Car Location on 11/25/14 and were instantly immersed in a whirlwind of constant chaos. Long lines and loud noises, coupled with a strong sense of disarray and disorganization made me question my decision to rent with Dollar before I even reached the rental counter... Should have listened to my intuition I suppose, but I had already paid for the car rental via Expedia.com, and time was most certainly of the essence as we needed reach Colorado in time for Thanksgiving. Due to possible inclement weather conditions in Colorado we decided to rent a vehicle with AWD in the "MID-SIZE SUV" class. After what seemed like an eternity we finally departed the Dollar lot in a Toyota RAV 4, already hours behind schedule due to the Dollar debauchery.

Rented a car with full insurance and zero deductible, was hit head on in a hit and run accident. The car couldn't move. Dollar refused to replace the car, even though in the police report states explicitly that it wasn't my fault. So for the remaining 4 days, it cost me $350. I recommend not to use Dollar.

Rented from Dollar and upon return of vehicle with a FULL tank of gas, on my flight home noticed numerous extra charges INCLUDING fuel surcharges. Total extra charges of $64.10. I notified Dollar and now just waiting to hear their explanation. I will NEVER rent from them again. Car that I also rented had a musty smell, as if wet and the muffler/exhaust rattled terribly upon increase of speed which was not recognizable until I left the airport. Total disappointment.

For several time, I used Autoescape to rent cars and so far I've been very pleased with their service. However, I contact you today because I am very unhappy with my last car rental. In fact, I was swindled from Dollar: this seller upgraded me without asking me my opinion and bill me 495.14 dollars more than the amount I'd paid to Autoescape, more than double the original invoice. I have not asked for this upgrade to Dollar and the seller upgrade the contract without my knowledge. Unfortunately, these contracts are not very clear and as a French tourist, I trusted the Dollar seller, who took advantage of my inexperience. My previous experiences with Autoescape having always gone well, I did not look out of the dollar seller. So I thought that the amount that was printed on the contract corresponded to what I've already paid over the internet and not to an extra cost of an upgrade I did not ask. So I'm very unhappy with Dollar and I recommend every customer to avoid them, or to double-check their rental contract.

Simple - Rented from Dollar and went for a prepaid deal, that seemed too good to pass up. It was. First, they try to pretend that the prepay is not from their own website, like it was from a travel agent. Then they try to upsell my wife to 4 wheel drive. Guess what, we reserved a Jeep Cherokee or similar, and if you know anything about cars (their gate agents don't) these are 4 wheel drive. Just an upgrade scam. Disappointed.

My rental experience at Dollar Rent A Car at Washington Reagan National Airport was the worst rental experience I have ever had. The rental car lot was a madhouse. It is too small, there was not enough room to handle the cars, and not enough people to take care of the customers. My first disappointment was discovering that Dollar was one of the few agencies that is not at the airport. This required taking a shuttle. The shuttle was overcrowded and skipped several stops because it was too full.

Rethink a million times before you click on Dollar Rental! I bet you will regret it. They charge you extra nonsense fees two months later without your consent, such as toll administration fees which could be 10x bigger than your toll fees. They would never let you know that before you rent the vehicle, or even after you return the vehicle and pay the bill. They will simply quietly hide this and let the third party company send you the bill for hundreds of dollars of fees that you are not even aware of. Stay away from this ** biz. Protect yourself, please.

I was in JFK Airport recently, and I could see the poor service they provide. The staff is rude, nothing kind and I give them a star because you cannot give less.

I ordered a day of rental a car from dollar for less than 40 dollars. In the end, I was charged for 100 dollars for a day to rent a car from the company.

My sister rented a car and when it was time to turn it back in, the online address was wrong. We called and was told to go to another location but it was closed, the number to call on the door didn't answer and we left the car with a note and sent an email to the company explaining what happened. The next day the store people CALLED THE POLICE and said my sister was going to jail for leaving the car. We went to see a lawyer who said they had no right to do this and then the company said okay. THIS IS TERRIBLE, DO NOT EVER USE THIS COMPANY!!!

Has hidden fee without being notified. Customer service is horrible. Will not ever rent from them again!

I rented a car at the Las Vegas airport. When I called them to see if they provided a shuttle from the hotel to the rental car, the lady on the phone said I had to find my own ride there. Then after paying for a taxi I notice shuttle buses leaving the airport to the hotels. When I get to the counter, Edar informs me that they are having a promotion. A free GPS navigation with a rental. I have GPS ON MY PHONE. So I do not need it. He insist that it is free and I should take it anyways. In a hurry to get out of there, I accept this offer and go on my way. Today I receive a email with a $75 dollar charge for the GPS, not only did he charge me for the GPS he also charged me $22 for gas charges. (I filled up the tank before returning the car). When I call to question these charges I speak to a very rude person DELICIA on the phone who informs me that there is nothing I can do and if I didn't want these charges I shouldn't have signed anything!? My receipt says $43.00. How do I get a credit card statement for $75 the next day?

My wife & I were in Houston for 3 days. We rented a car from Dollar Rental in Houston. 3 weeks after returning home. we received an invoice from Dollar demanding a payment of $98 ($8 for 6 tolls and $90 for "administrative fees"). We contacted the Harris County Toll Authority and was told that our rental car did not incur any toll violation. The rental car was equipped with an EZ-Tag that allowed the toll charges to be collected from the account when traveling on those "electronic" toll roads (which we were unaware of). The Dollar employees never mentioned that to us, and the subject of paying for those tolls was never brought up. It was a wicked scheme for Dollar not to mention about the eToll system to renters like us who had never heard of booth-less tolls. As a result, Dollar will automatically collect an "administrative fee" of $15 for each occurrence (even though the toll might only be 50 cents).

I rented a car from Dollar at the Norfolk Airport. I rent frequently from other companies for work roughly 75 times per year. I rented from Dollar for vacation. The issue I have is two things: It is impossible to get a live person to speak with from calling their 800 customer service line. Numerous emails have also not been returned. They charge $15.00 per toll plus the cost of the toll. I am very familiar with Plate Pass as I use them with Hertz ($4.95 per day). I went round and round with the rental attendant in a nice way when I picked up the car regarding the Plate Pass. I asked if I had to have it (I can pay the tolls in the booth). She said yes. I asked how much it was and she did not know nor did her supervisor.

In Texas on work assignment, rented car on 11/9. On morning of 11/10, car rented would not start thus unable to get to work. Got a ride to work, as lucky, another person was going to same location at hotel. Per call to Dollar was told unable to bring another car to work location and/or pick up disabled current rental car. Was told by the rep to catch a cab back to hotel and to where current rental is parked. This is poor customer relation and to the needs of the customer. Asked to speak to manager, thus the same answer. Was told by the rental agent at airport that Dollar can bring a car to you and then pick up old car. But to no avail, customer have to get back to hotel location best way and without car rental. Customer will never used Dollar Rental. And yes Dollar reps act like car salesman more than rental agents - try to products and upgrades than in rental car. Very Very poor customer service and to my needs in renting a vehicle while on work assignment.

I had a 7-seat minivan pre-booked and paid for since May 2014 with Dollar via Arguscarhire.com for my holiday in Orlando from October 23rd, 2014. When I reached the rental desk 15 minutes prior to my arranged pickup time, I and several other people were informed that they had no 7-seat minivans left and the only solution was to take 2 standard cars for no extra charge. As I was the only driving license holder in our party, this didn't suit and was basically told to hang around for a few hours to see what they could do which is unacceptable after travelling for 17+ hours with a 7-month-old baby. When I asked for a refund as I was going to use a different rental company, the Dollar employee had the audacity to tell me, "well, you won't get a minivan for any cheaper than us."

My husband picked up the rental car from Dollar at Orlando International Airport and was asked if he wanted insurance. He said no. When he saw that it was added, he said he didn't want it. The woman at the counter said it was required in Florida. My husband said he had his own insurance and didn't want it. She insisted that he keep it, holding the car hostage until he signed for it. When he continued to refuse, the employee said the cost ($115.96) would be taken off when the car was returned.

I was reserved October 25 at 10:00 AM and pick-up the car in the front desk. He ask for my driver's license and major credit card, and they ask me sign the electronic contract, and he say "NO PETS" and I say, "I have toy pets" and he say "no". We don't agree and told him CANCEL, and the DOLLAR charged $122.30. Maybe the front desk making money from my money. It's dishonest. The City HILTON HEAD ISLAND SC AIRPORT - Not Rent - DISHONEST COMPANY.

Watch out for Dollar car rental! In Oct 2014, after an hour wait we rented a car from Gregory at Orlando airport. He lied to us several times:

I rented from Dollar rental when my car broke down. I should've stuck to my guns and went with Enterprise as I usually do for my rental needs. They charged me an extra $104 for gas and several other misc fees which were not on the initial online agreement. They advertised wayyy below their actual charges. The sales lady tried to disguise the fees and I was quickly fooled. Don't trust them! Go with another rental company! Unless you like giving money away... Trust me.

I just returned a rental car to Dollar car rental at JFK. Will never go back. Their "service " is not even worth a dollar. Individual in charge of receiving car sat in the office watching me waiting in the car for ten minutes. When I got closer he started to yell. He definitely lacks training, doesn't know how to treat a customer and yells at other customers as well. To be expected manager was totally disinterested and wasn't planning to take my name. His skills should be reviewed by someone as well. Nobody deserves that treatment. Nobody wants to give out their names - no wonder. I asked 3 times for the name of worker and he finally said he was Rory or Cory - but I am not even sure the name is real. The manager totally apathetic Avery was not helpful at all.

As a Canadian I have insurance coverage that covers car rental. I was asked to "prove it". I showed my pink card and was told "that didn't count". I knew that I had to pay additional liability insurance. They would not release the car unless I paid "FULL" insurance $59 USD per day. My brother from England used a different company and was charge $15 USD per day. I was told that "it no problem, don't rent with us." I had prepaid the rental in full with Expedia.ca. There has to be some form of protection for travelers.

It's very simple: I rented a car at Dollar Rent a Car at San Francisco Airport for a fairly long time, paid in total around 1000$. I chose to fill the gas tank back myself. When I returned the car, the guy asked me where I put the gas. Naively, I told him where, and it was 12 miles from the Airport. However, in the "contract" it was written in very small at the end that it had to be done in an area of 10 miles.

I was very dissatisfied with the lady who took my reservation. She was so interested in selling me insurance on the rental. When my insurance would of covered it in case of an accident. She said my insurance would not cover it. So, she said "I will take care of you, I will give you an upgrade." I already had a mid sized car, so when I get outside I get a 2013 Jetta with 43,500 miles, scratches all over, hole in carpet by gas pedal. The cars was not clean. I was not feelings well and tired, so I did not want to deal with it then. Now this is my letter to you. That black woman has no business at the counter.

Both of DOLLAR and Alamo are disgusting. The difference is the dollar over charged me different fees that the original receipt didn't show. The Alamo over charged me gas that I returned with full tank gas. Both of the companies I rent for one day. But they overcharged me around $30 dollars for each.

I have used Dollar quite a bit in the past and have usually had a reasonable experience with them, but I noticed a pretty dramatic change this time. They have really shifted to making profits and caring much less about their customers. You really need to be careful if you plan to use them in the future. I am a business person and understand that importance of profitability, but not to the point of making the customer experience miserable and losing business.

I got a fine of speeding in Holland and I am ok with paying for this. However Dollar first charged me on my credit card a very high administration fee without telling me what it was for. I tried to contact them to get clarification. Emails sent and no one responded and on the phone they could not tell me what it was about. So I contacted rental cars where I booked the car and after a lot of emails and confusion finally I got an answer. I thought they had paid my fine and was ok with that. Recently I got a reminder and surcharge for the fine by the Dutch police and it turned out that Dollar had only charged me to inform the Dutch police that it was me they fine. Very bad experience and has cost me a lot of money.

Orlando dollar sold us on an upgrade then changed our return time and instead of prorating us for being charged 2 hours late, they charged up for an entire additional day. Also bought backup insurance we didn't authorize and were told we had to pay for toll cards because everywhere was a toll highway. We didn't ride on one. We also were told we had to pay for a refueling charge or fill up within 10 miles of the airport or we would be charged a fee. We were still charged a refilling charge. Customer service said I signed the contract and are not going to do anything. Worst mistake using them.

Returned from Mallorca, Spain yesterday evening in Miami, Florida and presented my car reservation to Dollar Clerk and was promptly told that because I had reserved the car in Europe, I had to have a European Driver's License and show that I had a return ticket to Europe which I showed them. I don't have a European Driver's license since I am a US Resident, but my wife had a German driver's license but the Clerk told me Euro license had to be in my name. I then spoke with the Dollar manager who told me point blank that without a Euro Driver's license Dollar would not rent me the car - I then asked the Dollar Rent a Car Manager to show me the reg that states Reservations made in Europe by Americans need to have European drivers licenses and he refused to do so. We then proceeded to National Car Rental next door and paid $110 for a 24 hour to rent a car because we had no advanced reservations and it was late in the evening. Bottom line - Stay away from Dollar Rent A Car - They are big time crooks!

I rented a car at Fort Lauderdale airport from Dollar. I was very clear that I did not want the insurance that they offered. I have two forms of auto insurance and I denied their coverage which would have been additional fees. The agent told me that I would not be charged for insurance. He quickly took me through the computer screens without giving me the opportunity to read the agreement. He told me that the additional fees were due to taxes and there was no insurance fees. He lied to me when I took the car and did not realize that he charged me with the rental. I found out when I returned the car and gave my final payment. They refused to refund the cost of the insurance. The manager was disrespectful as was the corporate phone support.

The clerk lied to sell insurance. I asked twice what was on the receipt and the values it said would be charged if I used only if I used. The problem is they are using in bad faith and misleading travelers. This company is dirty and evil character!

This is the first (and last) time I will be renting from Dollar. At NO time did they inform me that they were charging my card 5 times the amount of the actual rental cost to my card. I specifically asked them if they charge deposits if I pay by debit card (my preferred method), and if they did, I would use a credit card instead. The NEW guy at the counter specifically told me they would not. Well, they did authorize $250 on my account anyway, and it was removed several days after I returned the car. However, this resulted in overdraft fees, as I only keep my spending cash in that particular account. I had a little extra in there, for padding, but not $250. I would have put it in that account if the car company hadn't LIED to me about the charges, or used a credit card to avoid that. And I specifically told him that.

They advertise their cheap rates online, like 13.99 per day, but when we got to the airport, they asked if anybody else would be driving, and I said maybe my husband. Unbeknownst to me, they then charged me with an extra 11.99 per day. They never mentioned this extra-driver-fee anywhere. When I called customer service, the lady on the phone was extremely rude, and cut me off at every sentence. I will never rent from them again.

We hired a car from a third party company in the UK for a 7 seater vehicle to be collected from Sanford airport Orlando. We paid upgrades and as far as we were aware we had no other costs to the rental to pay. On collection we said we were going to be doing a lot of travelling so we're offered toll pass at a cost of $32.49 per week. We agreed to this and were told we did not have to pay this now it would be taken out of the security deposit we had to pay. That was ok. We were never offered any other extra insurance or other services. We left with the car to enjoy our holiday. When returning the car to the airport it was left with keys in as instructed.

Reservation for a compact car or similar. Requested vehicle was not available at check-in. Representative delivered a full size car and with no added charges. However, it turns out that the actual charges were for an upgrade plus unauthorized fuel charges. Reservation total was for $83.94. Ended up $200.62. Contacted Dollar customer service for copy of rental agreement. Have not received.

We arrived at Dollar rental car desk at LAS just before 10pm on Monday 20 October, and joined a line of about 25 other people in front of us. There were just 2 people attending to customers, on average each customer was taking 13 minutes to process. 3 other people came and each one attended to one customer before disappearing. All of the people waiting were getting angrier, but the duty manager was conspicuous by her absence. I eventually got served 2 hours and 6 minutes after joining the line. The staff were unhelpful but under a lot of pressure. I took as long to get the car as it did to fly from Dallas to Las Vegas. Surely the company knows how many people they are expecting and should be able to provide enough staff. Never again!

I rented a vehicle in Boston. When asked if I wanted extra insurance coverage, I declined. Once I received my final bill, I realized they had signed me up for extra insurance. My bill automatically went from 200 something dollars to 496 dollars. I called and complained and they refused to take the charges away. In my contract I had paid the toll booth fee. Well today I received a notice for a toll charge from car company. They are refusing to remove the charge for no reason even though I paid the extra money to have the express toll. DOLLAR RENT A CAR IS THE WORSE!

I rented a car and I had to wait four and a half hour for another rental, after being told it wouldn't be no more than a hour and half. I was invaded by ants all over my entire car including the trunk. The ants had gotten into my luggage and purse and bit my kids and myself all over our body. The car shouldn't never been rented in that condition. All I received from my bill was 34.22 off my rental total. I was not happy with the way my service was given. No more rentals from Dollar. I expected for my bill of 164 to be free because of my inconvenience I received! Thanks for your service, but no thanks....

At the Rental counter in Boston, in my verbal response to the customer service rep question, I REFUSED the optional Loss Damage Waiver as my personal insurance covers this. Then I was asked to complete several automated electronic signature questions on the terminal, the question related to the Loss Damage Waiver only had accept or continue rather than accept or not accept. I questioned the service rep about it and was told that it was REQUIRED. I did not want to argue with the expert at that time so I checked the box and moved on.

When I signed the contract with Dollar Rent a Car I was offered an additional US $81.95 fee to cover all costs associated with tolls during my stay in Orlando. The attendant made it very clear that there was no need to stop or pay any toll because it was already included in the value agreed by us. What was my surprise when I receive today, 15/10/14, a letter from Dollar claiming toll fees were not paid and that they will charge it from my credit card. I am extremely disappointed by the service provided by this company and plan to go to justice if they make this charging. It is really absurd the way they treat clients, just trying to take advantage.

I hired a car from dollar at JFK airport using a 3rd party voucher which I purchased through carrentals.com. I am not writing a review about the staff at the Dollar office at JFK who were hostile and rude. I am beginning to think that this is normal for US car hire companies. I returned the car and did not have any charges applied for fuel or timing or damage. One month later I noticed a charge applied to my credit card account by dollar. When I inquired with dollar customer service I was told that a 3rd party company had applied the charge on Dollar's behalf on the basis of some putative fine over which I received no notification nor any documentary evidence. Dollar customer service could not help me further and suggested that I contact the 3rd party company.

After rented a car with Dollar - nothing wrong until start to get mails from toll violation notice. But I had paid PlatePass for a week, but still coming without stop. After many calls and spoke to many people, they open a case. So you pay for a thing and they charge you for their incompetence. Dollar never more... I hope everybody get out of this rent a car. I still have problems with toll violation notice. Is not finished yet. Make sure when you get PlatePass when you get the car, and when you return the car have to be upon receipt PlatePass charge or you are in future trouble.

Do not rent from the San Antonio airport location. What was once a really great rental car company has gone down the toilet since Hertz bought them. I have been a Dollar Express member for about 15 years. Rarely had any issues until recently. I always rent a compact (Ford Focus or similar). If there wasn't one on the lot many times I was given an upgrade at no charge. This time I was given a YARIS (Economy level) and was told that was the only vehicle available. I found a Chevy Cruze on the lot - which is a comparable compact car. I was told it would cost me $21 more a day for that vehicle! To her credit, the agent on the lot was apologetic and told me that Hertz had just taken 100 cars off their lot. I have called the manager and sent several emails to Dollar with NO response whatsoever. I am DONE with Dollar!

We arrived at Orlando airport on the 26th Sept. We had booked through a travel agent in January and the car was part of the deal. We have been going to Florida for the past 15 years, we never have a smooth experience at Dollar. They try to get you to upgrade and take extra insurance. Sat have toll pass and you seem to be at the desk forever. After a long flight it's the last thing you need. This year was the best yet. We got to the desk to find they only had one car - it looked like it had been in a stock car race. l went to see the lady in the garage who presented me with the keys to let her know about the condition of the car and to let her know we had nowhere to put our suitcases. She just shrugged her shoulders and said that was all they had. I went back to the main desk in the airport to tell the guy we had paid extra to upgrade in advance. This was two hours after landing. He said he could do nothing for me because it was too late. He said he could give us a minivan to get us to the villa and he would sort it out and give me a ring. He never rung. We spent the whole day Saturday phoning customer service. After speaking to six different people we got a lady called Angel who managed to get us the car we should have got. We were also told you had to take a toll pass because they had no manned tolls and no change was given. Big lie. It cost 71 rollers. We went through 4 tolls, it would have cost 12 dollars. Do not use Dollar, you may regret it. Oh, and the minivan had ant living in it. Dollar are rubbish.

I reserved a car with agreed upon fees through Expedia. I normally rent through Budget without any problems at all, but thought I would give Dollar Rental a try. I wish that I had read through all of these negative reviews prior to doing so because I see some consistent stories regarding how sneaky, underhanded, and rude this company is to deal with. At the rental counter in the Minneapolis airport, I was asked if I wanted to purchase additional coverage and I replied no (I never opt for this coverage through Budget either). Then, my card was swiped and I was asked to press agree and sign. Apparently, the gentleman that I worked with went ahead and added the additional coverage fee that I did not agree to, and I unknowingly signed for it.

Dollar tricked us into paying extra money, I rented a camaro and they ** us with extra cost such as an upgrade which we never did and extra mileage. The girl was very friendly and chat a lot with us but that's just they way they trick you without seeing it.....I will never rent from dollar again.

My rental was supposed to be $16.27 per day but I was also charged a $30 upgrade fee. I was in a hurry when I dropped it off and just put the receipt in my purse not knowing they pulled a bait and switch on me. I reserved a mid size but the rental agent asked if I wanted a Nissan Maxima (which I assumed was a mid size car). I told her as long as it was the same price as my reservation. She said she'd give it to me for the same price. Now I found out that she charged me almost as most as the whole rental as an upgrade charge. Very sneaky business practice.

If I could I would give Dollar a ZERO star rating. You think you reserved a car from Dollar on the internet because you have a confirmation code with type of car and price for the rental period. Wrong. What you have is a number. Why? Because Dollar does not have to honor the type of car. If you rented a compact, and even if a compact is sitting on the lot at the time you arrive, you are going to moved up to a more expensive car. Why. Because an Express member has priority to the cars. Your rental for a compact will go to an Express member even though you made your reservation 2-3 weeks prior, and the Express member made their reservation in the van from the airport . Express members have first choice on the cars in the lot so your confirmation to a type of car means nothing. What do you have when you reserve a car from Dollar? Anything left over and at 2-4 times the price.

After traveling 8 1/2 hours my husband and I arrived in Tucson AZ. I ordered a mid size car since we were meeting family in Bizbee AZ. The car was basically a 2 seater. 2 door. This was not a mid size car. Dollar said it was larger than what we had. They are rip offs.

I made reservations for a mid size car, I had a discount with Costco. $181.65 for 5 days, not bad right? When we went to pick up the car I told them I would not be a driver but because I made the reservation I would have to be charged $10.00 a day for an additional driver. At the end of the trip the car rental bill came to $510.00 or $102.00 a day!!! Seriously?!? There was the gas for $60.00, state tax - $35.00, AP access tax - $43.00, city rental tax - $20.00, surcharge - $24.00, Additional driver - $50.00, CFC - $30.00, RSD - $25.00, Toll rates - $42.00. Yikes!!! This was more than what we paid for our lodging. I should have slept in the car! NEVER, NEVER use Dollar/Thrifty Car rental. They ain't thrifty and it will cost you LOTS of DOLLARS!! They are a Rip off business!!!

I recently rented a car, through Priceline, from Dollar Car Rental, in Fort Lauderdale, FL. Dollar Rental charges usury fees for taking their vehicles onto a toll road. Most rental companies charge 4.00 administration fee for each occurrence of driving on a toll road. (Florida's toll roads use "Sunpass", or they photograph your license plate to bill you for tolls). Dollar Rental charges $15.00 for each occurrence. That fee is over and above the actual toll cost. The first occurrence is supposed to be waived. They charged me for that occurrence. The two occurrences that Dollar charged to my credit card, for a total of $30.00, will effectively have me avoiding Dollar Rentals from now on. (The two tolls totaled $1.35)

Booked a Jeep Cherokee online from Australia to be picked up from Greenwich Village Dollar Rent A Car. Rental agreement was from 1pm on Tuesday the 23rd through to 6pm on Thursday the 25th. When I arrived for pick up, a jeep Cherokee was available and so they offered me a larger car a Yukon. I tried it but it was too big and so I asked for something smaller. All they had was a full sized Nissan Ultima. The Jeep was booked for $126 daily rate. They gave me a new contract and said that they would adjust. When I checked they only dropped the rate by $10 per day to $116.

I rented a car with "Dollar" at Frankfurt Int. Airport. "Dollar" is using a small local supplier which decline to supply the car in the rate as was agreed and signed in the contract, claiming that "Dollar" made a "mistake". "Dollar" customer service denied to help and so I found myself with no car, having to rent a car in airport rates (which are more than double from what one would get in the internet if renting in advance as I did - but unfortunately- with "Dollar"...). I'm still shocked from the customer service decline to be responsible and legal prosecution is on the way, but this is not the way you would like to start your trip...

WISH WE COULD GIVE ZERO STARS. :-( We rented through a 3rd party car rental service (rental cars.com) and prepaid up front. We have done this several times in the past and it makes our lives easier. That is until we had a Dollar rental. We landed at Las Vegas, and arrived at the car rental center, only to discover that the only rental company with a really long line was Dollar/Thrifty - we should have realized then that we were backing a losing horse! So after waiting in line for 1 hour(!) and watching three of their service assistants 'go for a break' while the line kept on increasing, we were really at the end of our tether.

I am writing you to complain about the dishonest behavior of your employer in San Francisco Airport. Due to his deceit, I had to pay 370 USD more than what I had already paid on line using the provider "Rentalcars". Here you are the explanation: I booked on Rentalcars. It on July a Kia Rio category auto, confirming my booking and prepaying the total sum of 369.50 EUR. When I arrived to the airport in San Francisco on 10th August 2014 at 8.21 a.m. your employer asked me if I would like to have additional options, such as Prepaid fuel, PlatePass all inclusive x 2, PRSNL prot plan, Emergency sickness protection etc. To all his questions I answered NO, NO, NO, NO. He asked us to sign on an electronic format before showing us the paper, and then we received a paper with all this options included. We did not noticed this until now, when our credit card payment has been charged.

I hired a 7 seater car from Dollar at Newark Airport pre paid for 14 days on 07/17/14. There was no driver manual with the car. We got a blow out just before Jersey turnpike toll plaza on 07/31/14, very nearly missed our cruise. We made our ship with the assistance of a wonderful State Trooper who managed to locate the spare tire (no manual) and help us on our way. I paid an additional 1 day car rental for 1 hour late return. Today I received an invoice for $32.25 for Toll Violations .75c & $1.25, I know I paid all tolls as we went through them. I have just read that some roads in the USA do not have toll booths but cameras that pick up your car registration. Surely the rental company should inform customers of this anomaly. If this is the case I feel I should have been afforded the opportunity to pay the tolls due $2.25, instead Dollar wish to extort an addition admin fee of $30 dollars. I really feel that Dollar are the violators, not me. I never tried to avoid paying any toll.

Upgraded several times to get an Altima or similar. Told agent three people and a wheel chair needed to fit in vehicle... We go out to car. It is a Malibu, doesn't even match the car on the invoice... Malibu is much smaller than an Altima. Car is filthy. Spent ten minutes cleaning it MYSELF... Started driving car - it is all over the road... UNSAFE to drive, called a mgr from the road... Looked at area around shifter, pot all over this car and in map pocket on door - showed check in guy. He could care less about pot... filth or unsafe condition of car.. asked for mgr. None on premise, demanded free upgrade for this nightmare... Charged $520 for this rental.

Rented car from Kansas City - interior was dirty - looked like sludge on the seat. Returned the car and apparently left my prescription glasses in the car. No one in the Manila Customer Care Center can speak fluent English nor can they understand what prescription glasses are - the corporate office has yet to call me back - Seems I put this company in the same category as AVIS & Walmart.

This was the worst experience in recent memory. Rented a car for a week in Toronto. The car had acceleration problems, which could have been serious in traffic. Tried to use a debit card and was refused. Very nasty group of agents. Will never again use this cheap form of rental car.

Dear Dollar Rent A Car - Based on your online Car and Rate for 3 days, our Est Grand Total should have been $74.00 plus 1 extra driver ($11.00/day) = $107! The APCONRGFEE online is $5...we were charged $28.36. The State Tax online is $4.46 we were charged $16.46. We declined any insurance (as our own insurance covers rentals) however we were charged for LDW1 $83.97 and ROADSAFE $20.97. Charging for a (satellite) radio!!!!!!! that we didnt ask for or have any control $15.00. Your counter help pushed the PPFUEL option $57.29!... We drove maybe 40 miles total gas is currently around $3.15 per gallon in the Minneapolis area and the Toyota Camry gets 25 mile/city, 35 mile/highway per gallon.. you do the math! Our total bill was $332.19 for 3 days!!!! We are reasonable people however this was way out of bounds... Thanks for the deception.

I am an Express Member and have been renting cars from Dollar for 16 years. I live in Costa Rica and travel to the States every 3 months. I rent a car for 2 weeks and usually from Dollar. I booked my car well in advance. When I arrived at Dollar LAX at 1:30 am Aug.14th, they first said that I had no reservation. Then they ran my card and said it was declined. I called the bank and they told me nothing was run and I had never been declined. I'm a 66 year old women. They told me to walk 2 blocks down the street (bad neighborhood) at 2:00 am and try another company. They had no cars and I had to get a taxi that cost $200. The next day I went to my bank and they said talk to Dollar. There was no problem with the card and it wasn't run. Dollar offered me a $50 voucher.

We received a quote for our car rental, and picked up the car we requested at the airport. At the desk they asked if we wanted Dollar-supplied car insurance and we said no, our personal auto insurance covers rentals. They said, "OK, sign here; this just means you decline insurance." Guess what? Not true. We were charged $107.96 for 'declining' insurance. Of course we called after reviewing our bill (and finding out that many, many others have had the same issue, based on internet complaints) and their reply was essentially 'too bad, you signed it and consented to it, and we can't speak to the words used by the guy at the desk because we weren't there, but we have your signature showing you agreed to the terms.' Blatant deception. I will never use Dollar again. Unbelievable.

It took 20-25 min for a shuttle to show up at LAX. It took an hour and 15 min to get through the lines. I was told to go pick a car. There was none available. I waited another 15-20 min. When I returned the car I was not told you need to give them a receipt for gas. I filled up the tank full. Explained I didn't know. They charged me anyways. They gave me a receipt that looked like they charged me for gas and removed it like a credit for one fee. They charged my credit card for gas for another fee.

This is the worst car rental company! I would give it zero stars if I could. I choose it because it had service in the terminal at Charlotte (I called to make sure) as I was traveling with a wheelchair. There was a counter with their sign but no person. I had to leave my daughter in her wheelchair and go out to the rental lot. The car was not very clean and had many dings and dents. I took pictures and tried it get them to make notations. They put stickers on the car for dents recorded previously! I rent cars regularly so I know what to expect. I gave Dollar a try but what a mistake. The price I reserved for ended up double when they charge my card. Spend a few more dollars and rent from any other major car rental.

Prepaid a hire car through Rentalcars.com from the internet. After a long flight, arrived in Houston Texas late on 11/7/2014 and went to the Dollar desk to pick up the car. The lady tried to get me to purchase GPS two times in the conversation but as I had my own I declined. She asked me did I want to purchase the extra insurance which I also declined. She then said, "It's ok sir. Looks like everything is prepaid", and since I had booked and paid on the 27th August 2014 I thought I was good to go, but I had to sign for release of the car which I did. On returning home I was billed through my credit card for an extra $277.61 for the extra insurances that I had declined. This is not only a very cunning way of extracting the extra money but is also deceit by misrepresentation.

First of all the first time I rented from Dollar! I get in line with at least 15 other people who were clearly upset about their wait. A customer who claimed he had been waiting 45 minutes asked is there anyone else who may help? The customer service girl at the counter at the Chicago Midway airport starts screaming at him telling him in not so nice words he will just have to wait. I was appalled and frankly no longer wanted to rent a car from them, but I tried other nearby companies and without prior reservations said it would be quite pricey so I was stuck at Dollar and not happy ;(.

Rented a car through Dollar. We guaranteed it with a credit card. Got to the rental location on time only to find it would be a 2 hour wait as they had no cars available. When we returned the car we decided to pay with another card. Was assured by the agent that only one card would be charged. Well they have charged BOTH cards. I have called and was assured a credit would be issued. Has not happened yet. Sent messages through their website and received no response. When you call the 800 number all you get is put on hold and no answer. The worst rental car company ever!! Save yourself the headache and use another company.

We have been members of their "loyalty" program for a while and always rent in my husband's name. Two weeks ago in Houston I dropped off the car for us while my husband was busy packing to go. I literally drove the car for 2 miles and didn't think twice about who was dropping off the car. Fast forward to last week, we rented a car in Kansas City, went to pick it up and were told we're on the "do not rent list". Apparently me dropping off the car was some federal crime to them.

On august 17, 2014 I went to cmh airport. I rented from dollar for one week, the charge was 205.00, 37$ additional charge. They held those funds for four days and explained it would be a three day hold, 235$ was released into my acct on the 21 of august. I ended up going back to dollar on the 23rd and had requested an additional week. The guy who was also a friend of my bf gave me a price of 387.00 with tax because we v-calling.

I recently rented a Kia family size car from Dollar Rent A Car at Orlando International Airport. I informed the assistant at the counter that I only wanted the basic mandatory insurance cover and he said that the rental would be $468.00 (That was very close to the online price that I had seen earlier). I was horrified when I checked my bank account and found that they had taken $1996.30 for the rental. I found that they charged me for all of the (not required by law) supplementary insurance, they also added numerous other charges (that I had never seen before) such as customer facility charge, conferee, etc. I spent over 1 hour trying to speak to their customer service without success. I need to take this further.

We booked and prepaid Standard SUV as usual while we are traveling within USA - happened also at Tampa at August 4th. When presenting my Voucher I got told no Car available in my Class. They offered me a smaller Size like RAV4 instead of Jeep Cherokee or Upgrade 14 additional Bucks a Day for a Van (we booked 30 Days totally ahead). I did not agree either Way - I got told again... “not your booked Size available”, and they want me to do a fast Decision now. My Family and me been almost 20 Traveling Hours on our Feet because we came in from Munich, Germany via Philadelphia.

I bought a plane ticket to visit family in California on August 21, 2014. I arrived in San Diego and had already paid online for my car rental for Dollar Rental, insurance included (SD drivers are crazy..). Anyway, when I arrived to pick up my rental I was told by the gentleman at the counter that I HAD to purchase additional insurance and gave me three options to purchase. Surprised and just wanted to get on the road, I purchased what I was told I HAD to purchase and I ended up paying an additional 85.00, taxes included. This caused me to go short in my checking account and left me 85.00 short for my vacation plans. I will never go through Dollar Rental again. I was informed by another gentleman at the same rental building when I returned my vehicle that I never HAD to purchase additional insurance. WHAT A CON!!! By the way: I did love the car!

I had a reservation confirmation through a third party whereby I had rejected the insurance (I own an insurance brokerage and KNOW what kind of coverage I have). When I returned my car & received the bill it was double my quote - at least $200 more. Yep, just like thousand of stories, they charged the daily rate for insurance! I thought they had made a mistake and when contacting Dollar they told me that I had opted in the insurance charge at the counter and sent me the signed document. How could I dispute that? I was sick but what could I do? The car sat in the parking lot at the hotel for most of the trip. Now I read in the NY Times that there is a class action and that this is a SCAM! I WAS going to report them to Kansas AG but got busy and just decided to let it go. I KNOW that if I opted in it was because they asked me to sign and I did but was too tired to really read that what I requested AND what they handed me to sign was the same. I hope Dollar gets their collective butts handed to them in court. This is just wrong. GO class action GO!

We just returned our free "Premium" upgrade rental, a 2013 Nissan Maxima with very high mileage (50,000 miles). First we noted it wasn't terribly clean. I had to clean the driver's window to remove staining that obstructed view in bright sunlight. Secondly, at highway speed the car shook badly. Third we were alerted to a low pressure tire by the sensor. 4 psi lost a day. I had fill the tire 2 times during the week, and purchase a can of tire repair for security. Fourthly, the car warned the battery in the keyless ignition fob was low. A call to the rental office provided 2 options. Drive back 80 miles and exchange the car, or lose half a day waiting to have the mini spare installed. We gambled.

I rented a car recently at Chicago airport. After waiting for about 25 minutes at the airport for the shuttle to pick me up and another 90 minutes at their location, I got a car. I was asked to pay for the full tank of gas. If I do not use all the gas and get a half tank back, Dollar will not pay me back for the half tank. So I refused to pre-pay for gas. The agent did not mention anything about the price per gallon that I have to pay if I did not get the car back with full tank. I rented from other agencies earlier, they charged me at 4.75$ per gallon. But Dollar charged me at 9.50 per gallon. I got the car back with 7/8 of the tank full. They charged me 21$ for 2 gallons of gas. I never had such an experience with any other car rental agencies. I would never rent from Dollar and will not recommend it to anyone else.

I rented a car from Dollar in Detroit. I initialed the box declining the insurance. The power outlet which I wanted to use for my GPS did not work. I had to drive back to the airport to get the car replaced and there was no mention of a price break for my inconvenience. When I returned the car, I quickly signed out and hurried to catch my flight. When I looked later I saw that the bill was nearly double what I expected and what Expedia suggested. When I called them, they said that I had purchased the insurance. I disputed this and they showed me my signature on the final bill. When I pointed out that I had initialed another form turning down insurance, they just went back to the final bill. These folks are trained scam artists.

I am writing in regards to an incident I incurred with Dollar Rent A Car at the Salt Lake City airport. I made a reservation online through Kayak. The reservation was for $480.00 including taxes and fees. We arrived, were rushed through the registration process. I ordered insurance online for $11.99. **, the Dollar agent, said it was that price. We were told to sign on a few lines and were given back one paper to pick up the car in the lot. When we returned the car, I was given a bill for $972.05. The agent couldn't explain the charges and told me to call the next day. I called back that night and spoke to ** who was extremely rude. When I questioned the charge the only thing she said was, "you signed it, it's in your contract! It's highlighted with a purple circle".

I was quoted $331.03 for a 7-day rental in Vancouver, Canada. My insurance covers rental cars. When I picked up my car, I was told they do not accept any insurance and I would have to pay the $29.95 a day for their insurance to be willing to pay out of my pocket if there was damage to the car. The bill was almost doubled with that insurance they sold me. Also, I was forced to sign a paper saying there was no damage to the car before I even saw the car. Overall, this business is one to avoid. You are charged almost twice what they quote you online and when you get to the car place you are screwed. Also they will not accept any credit card that is a debit/credit card so if you use one of these and expect to get a car, go elsewhere.

On Thursday June 12th, we booked a reservation through AAA Travel and selected Dollar Rent A Car. We were reserving a car to be picked up at Philadelphia airport on Saturday June 14th at approx. 12:30am, and returning it to Newark Airport on Tuesday, June 24th at 9am. We had to fly into Philadelphia for my father’s funeral. We received a Dollar Rent A Car confirmation in an email from AAA Travel. We were quoted the amount of $564.90. We arrived in Philadelphia at the airport, retrieved our luggage and went out to the car rental shuttle area. It was close to 1am at this point and we waited over 20 minutes with no Dollar shuttle coming. We tried to call and the phone at the shuttle stand was not functioning.

I booked a 7-seater Grand Caravan or equivalent but when we arrived at the desk, we were told there were no vans available. I explained I booked this months in advance, so surely there is one reserved for me. "It's 1 o'clock in the morning and these things happen", I was told. "What am I supposed to do?" I asked. "Does she drive?" I'm asked. Firstly, she was my wife and she is standing in front of you and while she drives, she will not be driving in America! Well there's nothing we can do according to them.

On July 28 I rented a Jeep Liberty from Dollar at Tampa Airport. Everything seemed ok until several days later after a trip to Discovery Cove in Orlando we returned to our car to find our empty coffee cup crawling with cockroaches. We were disgusted, dumped them out and returned to our condo. That night we left an empty cup with a small amount of water in it to see what would happen. In the morning there were literally hundreds of them - some live, some dead in the cup. I contacted Dollar and after 3 people and over an hour finally they agreed to bring me a replacement car. This was after I refused to pay a fee to change cars.

I rented a car for a week from Dollar in Louisville, KY in June. I am in my 60's and this is NOT by any stretch my first car rental. I traveled for the company I worked for (Procter & Gamble) for over 25 years and we used many rental car companies. This is the FIRST time I have ever had a problem. I told the agent at the rental desk that I have American Express Platinum and ABSOLUTELY DID NOT need any car insurance. She said fine that I did not need to. When the paper work was ready BEFORE I signed it I said again, "now I do not need nor want the insurance." She said, "I know, all you need to do is sign." I did not have my glasses to double check (my mistake) but after asking her AGAIN to make sure it was not added I initialed and signed.

I did a Dollar car reservation through American Airlines website (aa.com). In that instant the expected price was $331.80 with fees and taxes. When I went to take the car at Orlando International Airport Dollar Agent overpriced to $712.52 adding others fees and taxes.

Rented for a month thru Rentalcars.com from Tampa airport. Waited 1hr and half after booked time. Agents slow and only interested in selling you extras. 2 on duty and 10 plus in queue. Eventually called over and given a "new" Kia Sportage. Paperwork said it had 11000 on the clock! Found bay and got in, some joker had turned the radio volume up to max! Nearly had heart attack. Had 41000 on clock and looking later, said it was silver - it clearly was brown! Engine sounded rough so we took it back 2 days later (30-min drive). Got in line. Agent started to prepare a compact - we had a SUV. Told her my husband could not get in a sedan. Did new paperwork for Toyota RAV4. Went to it and Tag ran out June and we had it to 4 July! Went back in line again. Got another Rav4. Also sounded rough and had 42000 on clock. Had no cruise control, no central locking and the plug for our GPS was broken. Couldn't face getting in line again! At no time was there any apology. Complained to Rentalcars.com and they refunded $75 (£42) to our credit card in final settlement! Won't go with either company again.

Liars, cheats and thieves ... AVOID Dollar Rent-A-Car-Denver DIA. Bait and switch! I declined ALL insurance coverage. The agent added it anyway. Then, when I was to sign, he showed me only a 4 by 6 inch screen and told me verbally what it said and told me to just select agree. What he said was "this screen just shows you that you declined all coverage". Being in a hurry, I accepted his comment and checked "agree". He had a FULL SIZE MONITOR and never showed it to me. I didn't notice the charge until I returned and was looking for their address to put in my GPS to get back to them. The print was tiny but I could read that they had charged me $188.00 for full insurance coverage. Then when I confronted them on my return, they passed me off from one agent to another then to a "supervisor" who explained to me that I had seen these charges 4 times during the sign in period. What a crook! At this point, I had no more time to argue as I had to get to the terminal. BEWARE... they lie to you, show you a small screen knowing you are in a hurry... and cheat you! So they STEAL your money!

I am glad to learn about the commission on 3rd party liability insurance. The exact same thing happened to us at the Fort Lauderdale Airport this July 2014. We noticed on our receipt that the charges were optional so we went back to the agent and asked him to remove it and told everyone in line to watch out for extra charges. Then the car was damaged and they did not want us to make a report as they said the damage had already been recorded but they could not give me anything saying that. They were angry that we proceeded to mark the damage. We were only going from Fort Lauderdale airport to Miami airport. The optional charges doubled our quoted rate. For the same trip, we rented at the Kansas City airport a compact car and were given a Chevrolet Spark. I notice from other companies that it is in the economy or sub-compact car. So again we felt ripped off. It would hold one checked bag and 4 people. The company description of compact was five people and three bags. We are done with this company even if we pay more.

We rented a car through Dollar.com which was handled by their German subsidiary "Buchbinder/Terstappen" at the Dusseldorf Airport. Upon arrival we were told that we had to double insure the car (damage liability waiver). We called the credit card company through which we are insured against these type of damages and put them on the phone with the rental company. Buchbinder refused to accept this affirmation of existing coverage and said we had to provide everything in writing. So instead of charging us the quoted $400, they charged $1721.59. After several nights of phone calls with the US, I finally got the requested paperwork and they agreed to a refund of Euro 709.72 or $970.68 (see rental agreement #**).

I was trying to be a good consumer by comparing car rental companies online before my trip to Orlando. I found that Dollar was middle of the road but I had rented with them before so I was comfortable using them again. I got my reservation with my quote of $137.34. When I checked in at the Orlando airport the CS person at the desk checked me in by asking me questions that he answered on his computer screen (which I could not see). I refused all additional coverage and wanted to stick to my quoted reservation. Upon returning my car I received an email with a total of $337.49. How is it that I returned the car with a full tank of gas and it cost me $200 extra dollars?

I had a terrible experience with Dollar car rental located on Lucas drive by the airport. On Saturday 2nd of august 2014, I rented an economy car Chevy Sonic for the Caribbean festival vacation in Canada. However, when I arrived in Toronto, Canada the car was stolen and burnt on Monday morning. I parked the car in the public parking for $26. I ran back to the Hotel, called 911. The police stated that the car was towed. She gave me the towing company phone number. I called the towing company and they stated the car was found on the street burnt. So, I called the Dollar rental company to see if they can arrange another car for me to get back to Detroit because I was scheduled to work that day. The lady named Ashley I spoke with stated that I have to return the key to the dollar rental company and that my contract with them is terminated. I was shocked. If I didn't have any money to get back to Detroit I would have been stuck in Toronto.

Overcharged for insurance which I have not signed, plus costs without specifying what it is. Although I had a long talk with the man at the rental desk about any costs and what is included. Although this has I been retrospectively charged twice for insurance. I have contacted Rental Cars, but they can not do anything because Dollar car rental forwarded the information to them. Fiddle of the worst kind. $413 poorer I became. Never again Dollar Car rental.

The entire process was problematic. The line to get the vehicle was over an hour long around midnight on a Tuesday night in Las Vegas. Several people in line went to other rental companies that had no lines to have them match/beat the rate they had from Dollar. The person assisting me at checkout was very friendly, but I asked specifically about how busy they were, and he stated that this was not busy. He said they were not even feeling pressure to rush, or speed things up because it was a slow night. There were 3 employees working the counters, and 1 or 2 of them would often assist one customer and then disappear for 15+ minutes. This happened more than once in the hour+ time I was in line.

Upon picking up the car we reserved 4 months prior, we were told that #1 our "Easy Pass" would not work for their toll bridges and we needed to purchase their "plate pass" at $10.95 a day. Crossing the Golden Gate Bridge once a day is only $7.50 going North, no charge going South. #2 We were told that since we were not carrying our auto insurance card we needed their insurance coverage. Who carries an automobile insurance card? The first car we were given had not even been cleaned out and still smelled from the fast food eaten inside. On the second try the car was fine.

I booked a rental car from Dollar Rental Car online for pick up at Atlanta Hartsfield Airport on 8-6-14 at approximately 2:00 P.M. The quote was for $174.83. When I went to the counter to pick up the car I was told the price was $293. I believe the clerk tried to shove optional insurance coverage, which I had already refused, in on me. I showed the counter guy the quote and he basically said “Tough luck. Take it or leave it.” I think their practices are deceptive, unscrupulous and straight out dishonest. Since other major rental agencies were out of anything but high end cars I ended up spending almost $300 anyway. I would strongly advise anyone considering renting a car from Dollar to avoid them at all cost. Their practices are inexcusable and I feel dirty for even having tried to do business with them.

I agree with the other reviews I have read about Dollar rent a car..DON'T RENT FROM THEM! I rented a car for a drive from San Diego to Phoenix, pick up on Friday 8/1 and return Tues 8/4... Of course the line for pick up was incredibly long, 50 or 60 people waiting in line. I was told to pick a car out of a certain row. There was only 2 available, I chose the wrong one for sure.

I booked a car, on the website said that was inside the airport. I contact the company, they said that I have to pay 47 dollars because my book was incorrect, and to cancel I have to pay 35 dollars. I cancel. This company doesn't care about customers, they just want to steal your money. How that is possible, I just want my money back.

About a month after returning our car to the Tampa airport, we received a call telling us we needed to return the vehicle we rented. We immediately called to clear up the matter. Everyday for about a month we continued getting phone calls and we continued calling to clear things up. Then we got the threatening phone call and certified letter and we talked to an investigator who FINALLY cleared things up - or so we thought. A month went by with no more calls, thank goodness. Then we notice a $100 charge on our credit card for TOWING! What?!? We are now in the midst of clearing this mess up. We have had it with this company. Oh - and I was hung up on by a customer service representative after being on hold for over an hour. Customer service? I don't think so.

We made a reservation through Hotwire for a rental in Ft Lauderdale, Florida. The pickup location was outside of the airport. Our reservation was for a pickup at 6:00 p.m. Our flight arrived later than expected and upon taking a cab for a fee of $16, the location was closed when we arrived at 6:45. We went back to the airport to the Dollar reservation counter to express our bewilderment that the location was closed, they commented, "That location closes at a different time every day". The airport location would not honor our Hotwire quote and they forced us to an upgrade for double the fee. We spoke to a manager who said there was nothing he could do for us to accommodate for their off-airport location being closed. Getting this poor level of service and being ripped off by Dollar taught us to never again use this company.

I rented a car from Dollar from the Pittsburgh International Airport on July 29, 2014, and it was for 21 days. The car was damaged. It was hit while sitting. I got all the driver's information and called. They came and picked up the car. They said, "We will give you another car later." They said they didn't have another so they were breaking the contract on the 1st so we would get charged for 2 days. They put a 900.00 dollar hold on my credit card. We explained we were stuck in Ohio and needed to get another car so they needed to close out the contract and remove the hold. They said they would and it would take 1 or 2 days to be put back on the charge.

When we picked up our rental car at LAX on June 1st, we specifically told the agent at the front desk that we did not want any extra Insurance - package because we were fully covered by the pre-booking. He asked us twice and we answered him very clearly twice: NO WE DO NOT WANT ANY, THANK YOU. He then told us that we were right. He could see that everything was prepaid (we showed him our original contract/voucher) and we had nothing to worry about. He then asked me to sign my name on the receipt and I asked him what I was signing and he told me that this was a standard procedure and there were no hidden cost on the receipt. They just needed a signature for them to assure that I was the driver and to match the signature on the credit card.

We reserved a small SUV with Dollar Rent-A-Car, going through the AAA website to do so. Although we have done business with Enterprise in the past, without problems, we figured we'd save a few dollars by going with this company instead. We also assumed they must be OK, otherwise they would not be endorsed by AAA. We were renting for two weeks.

I use a Chase presidential plus executive credit card that normally carries all required insurances when I rent vehicles in USA. Upon pricing up vehicle in Germany, the agent said I needed to purchase additional insurance which doubled the cost. I have contacted Dollar... no response.

On April 29, 2014, I reserved (online) a vehicle for my husband to pick up on June 27, 2014 and to returned on July 11, 2014 in Aguadilla, PR. When my husband arrived to pick up the vehicle, he was told that the amount quoted online did not include insurance. My husband called me in NY and explained this to me and I then reminded him that our personal insurance - Geico (which includes liability, comprehensive and collision) - covers rentals while on vacation. While on the phone with me he explained this to the Rep, but she insisted that he had to take the insurance. In the meantime I checked the internet to see if I could reserve with another vehicle rental company but everything was already booked. I told him to just rent the vehicle and I'll deal with it later.

I rented a car for a week and 2 hours from tampa, I had reserved a car online for the price of 230 odd dollars total plus 75 for the optional insurance. The day I picked the car up it, after standing in line for nearly 40 min, it seemed there was a misunderstanding as I was told I had rented a standard car and it would only hold 4 people and I had 5, mistakes happen, so the lady seemed very nice and explained they didn't have a full size car for me to rent. She then went on to tell me she would get me a premium car at a 50% discount so it would only be a couple dollars more and I could get on my way and I happily agreed.

I'm going through the worst service example right now with Dollar (one star is far too much). I booked a car for 21 days thru the web. They confirmed. Then I asked for a change (different day, different location - with 5 days less). They said ok and made me an offer (at €430 - my credit card was already charged with €570 corresponding to the first booking). I accepted the offer and asked for a refund. They emailed back that the price would the same, no refund. I sent two emails because I thought that it was not fair. No answer.

After returning from my trip I was accused by Dollar of having taken toll roads without payment. I had not done that so I opened a dispute and provide proof I simply could not have been at those places at those hours. Next thing that happened was a "case closed" e-mail from Dollar and my Credit Card was charged for the amount, including hefty fees. So I was forced to start a dispute through my bank. Again I had to provide proof. This has cost me 6 hours in which I could not do paid labor. After a while the money was just refunded, no notification, no apologies. Of course Dollar messed up but they do not have the decency to pay for my damages. What a disgusting and ugly company!

I was traveling with my adult daughter and my granddaughter to my daughter's wedding in Georgia. We were at the counter at the Atlanta airport at the Dollar Rent A Car counter because we had reserved a car. The Dollar 'representative' asked if we wanted to purchase additional insurance coverage and I declined. I said clearly that I was declining all coverages. She said ok and directed me to "sign here" by the x to decline coverage, and I did and I used my credit card on the electronic pad and she put the paperwork into a folder and closed the folder and wrote directions to the hwy on the front and handed me the envelope under my arm as I left with bags and granddaughter off to the car.

At the rental counter, I was asked if I wanted to purchase the gas plan which I denied because I was just driving 30 miles away for the day (to return that night). So he said "just get gas before you bring the car back." Which I did. Also when I was leaving the exit gate, the attendant asked me to initial something which I did not read because she said "Sign here to say you will be getting gas yourself". So I was off to the zoo with my kids. On return, I paid over $15 for gas which put the tank beyond full which was more than what I left with. I rushed off because I didn't want to miss my shuttle back to the hotel.

On 6 July 2014, I made a reservation for a 15 passenger van online with Dollar for Tocumen Airport Panama City, Panama for 16-23 July 2014. When I printed the reservation it said 12 passenger van, not 15. I called the customer service number and was assured it was indeed a 15 passenger van that I had reserved. Do you record these calls? If you do please play the recording and listen to her assure me repeatedly that I have a 15 passenger van reserved. I choose to reserve it without the additional insurance since my credit card company told me it was insured if paid for by my card. The website allowed me to reserve it without insurance and quoted the price shown on the reservation.

I rented two automobiles in June 2014 from Dollar-Thrifty at the Munich Airport. The attendants gave me the option of returning the car full of gas or prepaying... I told her that we would return the cars full, which after paying $154 for diesel, they were returned Full. After receiving my VISA statement, I noticed they charged me an additional $170 for diesel. I emailed them about the problem, sent them receipts, and they continue to refuse to reimburse me for the unauthorized charge to my VISA account. As a result, I rented two cars for three days and it cost me over $1000! Beware of renting from this company. They will rip you off and blame you for the problem!

I rented a car online and was quoted a cost of $131. When I arrived at Orlando airport to pick up my car, the service was quick, but the man said it would cost me approximately $375. I questioned as to why it would cost so much and showed my print out from the computer confirming my $131 booking. He then stated that Florida state law requires me to have third-party liability insurance and pointed to a small square on the pamphlet about this, I argued that I was fully covered by my own insurance company and did not need this. After 15 minutes of arguing relentlessly with this man about my quote and personal insurance he told me simply "without third-party liability he would not rent me the car", $13.99/day. Taking my $131 up to $374. I was fuming.

Dollar Rent a Car in MSP I give this one star because I can't give it anything LESS. I returned the car on the day scheduled, two hours early. Almost a week later, I got a series of harassing phone calls saying the car had not been returned and if I didn't get in touch with them they would report it as stolen. No one answered the phone. No one answered emails. When I finally reached one person, he said the fact that I returned the car two hours early through off their system. Really? Their system is so fragile it fails if you bring back the car early? Still no resolution.

I rented a car returned on 7/13/14. First when picking up, I changed my reservations from 1 week to 3 days. I went from my reserved rate to the regular rate. This I understood until I was also charged a fee of $25 for changing. So this means if I had just called to cancel my reservation and then walked in, I would have paid less!! The answer was, "this is policy". Next I returned the car on time, except, my daughter forgot to take out our $500 Nikon camera. I called the office when we found out and first I was told that they were too busy now, to call back. I called back. I was transferred to the manager's answering machine. Left a message and no call. The next day I called, spoke to the same attendant I first spoke to. He again transferred me to the manager, Eric, who did not answer his phone.

I am from Scotland and was holidaying in Orlando with my family. I hired a SUV from an agent in UK called holiday autos and was provided with a voucher for car rental for 14 days with Dollar. I paid fully in UK with all extras such as collision damage waiver, airport tax, breakdown assistance, theft waiver and third party liability protection. When I turned up in Orlando airport after 16-hour journey, I waited in queue for almost an hour. The agents are very slow. When I signed the contract the guys told me I have paid in full and needed to accept 13 places before signed electronic contract. He said no further charges applicable except for unpaid toll or road offences if Any. He took my credit card details for security deposit of $410.

Knowing July 4th would be a bad time to pick up our car, especially late in the day, I called a few days in advance to check that they'd hold on to a car for us as reserved. From what I now see to be their company policy it's Tell the Customer Anything that will keep them from canceling the reservation in spite of the truth of your statements. As you can guess, there was no car, promises of paying our taxi costs until we could get a car the next day were mere words, they refused to give us information over the phone the next day as to whether cars were actually there or not, etc. Car Rental companies are apparently completely unregulated and know they can go about their business in the most corrupt ways unobstructed.

On July 1, 2014 my son rented from Dollar Rental Car at BWI Airport. He doesn't travel much so I did the reservation for him online. I went through Kayak to do the reservation which sent the reservation to Rentalcars.com. On the reservation we declined all the coverages and arranged for a mid-size car. When he checked in they said he had reserved a compact car which was very small and for a minor fee he could upgrade. He agreed and signed the agreement without reviewing it and ended up with a charge of $800.00 on his credit card for a one week rental. The upgrade ended up doubling his fee and they added back in all the optional coverages we declined when we made the reservation. I have a complaint in with Dollar and a case number but their only response is you're out of luck because he signed the agreement. They took advantage of my son who is inexperienced traveler and it appears they do this quite often.

I was treated rudely when I picked up the car and charged more than I was quoted. I was overcharge again when returning car later even though they were CLOSED. Was told too bad and hung up on by "manager Kevin". I called corporate as I told him I would do, before he hung up on me. I spoke to a lovely woman named Carlisha. She listened, wrote down what happened, open a case of complaint, offered me discount coupons for the rudeness, explained the complaint filing process and apologized for this Cranberry, PA locations behavior. Now I wait for up to 21 days for a response from the location. Hope they hang themselves with their rude behavior. It's a shame so many good people looking for work and these 2 idiots are employed! The only good thing to say is we did get a van w/ only 6000 miles on it, which was great.

This is the most awful experience I have ever had not only at a rental company but anywhere ever. They gave me false information regarding the billing process, and good luck trying to get in touch with them because you will just wait half an hour for someone to pick up the phone and be incredibly rude and hang up on you!! This has been a nightmare. Do not ever rent from here. This is terrible!!!!!!!!!

We had a wedding to attend out of state & made an online reservation 3 days beforehand and when we arrived, there were no available cars. We were early for our reserved pick-up time but were forced to leave & go to another agency an hour after arriving at Dollar making us an hour late leaving for the wedding. When I called the contact number listed on my Reservation Confirmation to ask why customers should bother to even make a reservation, I was told that there could be extenuating circumstances. Those circumstances should be boldly listed on my Reservation Confirmation & I should have been contacted by Dollar to tell me there was no car available.

Ignorant, rude, slow and downright deceiving! Avoid! Rented a car two weeks ago in Orlando. The desk staff member was of very little help and conned us into paying an extra $200 dollars to take optional insurance coverage he told us was "not optional"! He also failed to add a SunPass when we'd asked. We'd not realized this until we got out to the car, by this time clearly too late to do much about it. The car park experience was not much better either. They tried to give us an 'Economy' car when we'd paid for a 'Compact'. We were then made to wait for almost 30 mins to get the car we'd paid for! The car when it did arrive had done almost 23,000 miles and was a nail! Had gearbox trouble and sounded like a wheel bearing or two were on the way out. Won't be using Dollar again. Certainly won't recommend after such underhand tactics to extort funds from us.

Took my family to Hawaii for the first time. Went to get a car I had reserved 10 months before the arrival date. Was told the car I reserved they didn't carry. My question is why would they have the car on their list if they don't carry it? Frustrating, we waited for a good half hour in line. In that time there were two people that came back in and said the car they went out to get didn't work. Not a good sign. When we finally got up to the desk, the gal told us that they would have to give us a different car.

I have a request: Never rent from Thrifty or Dollar again. This my story. Got in town around 10:30 am, first meeting was at noon, but I still had to pick my boss up from Intercontinental Airport. I go to the counter and the lady told me they do not have rental cars available and there was a waiting list of an hour and a half. I told her my situation and that I had reservations and she did not seem to care. She said my options were to wait or I could get an SUV for $40 a day more. I told her that was not an option and I should not be penalized because they do not have cars; they should put me in an upgrade for free. At this time she has an attitude behind the counter like she has been inconvenience and her manager had an attitude as well. That's when the gloves came off.

Every summer we rent a car in New England to visit family for several weeks. Usually we have no problems. This year we used Dollar Rental per company recommendation. We reserved the car February 8 for pick up on July 2, 2014. When we went to get the car, they tried to talk us into an $800 upgrade. When we received the car we originally requested, it was dirty, specifically smelling of cigarette smoke, stained seats, cigarette burns on seats, wine spilled in the back, etc.. Just thrashed in general. Not the car you want to spend several weeks in with your children. We went back to talk to someone about getting a different car in Manchester. She just sort of shrugged and said sorry.

I made my booking with this company online. I reside in the Caribbean (Trinidad and Tobago to be exact). I was given a quotation of what my final payment was supposed to be. When I got to the counter, however, it was a different story and I was told that I HAD to take the basic car insurance because I was not resident of the United States. However, this information would have been given when I made the booking so imagine my confusion. I, not being familiar with the relevant laws, then basically paid twice the amount I was told I would be required to pay. I left the US saying that I would NEVER EVER use this company again. My trip and my rental was from the 19th May to 21st May.

Do not rent from Dollar. Recently another customer with my name rented a car. Dollar sent me the toll bill for that customer. I had to figure this out all on my own. Several phone calls to both Dollar including the fraud department and the processing center billing me for the toll did nothing to help me determine if this was a billing issue or identity theft. No one took ownership and continued sending me from one 877 number to the next. If this happened to you, unfortunately you are on your own. Customer service is pathetic, do not rent from Dollar.

We had reserved a car with Dollar Rental in Island Verde PR. UPON ARRIVAL, The clerk went through all the charges and declined the insurance, stating our policy covered. We were asked, "Are you certain?" I immediately called our insurance agent who told us she had spoken to the underwriter of our policy and yes, we definitely had insurance cover. The clerk told us, "Well, then you will still need to purchase the Basic insurance"!!! Again he repeated, "Since your insurance will cover, you will NOT need the full insurance, but you cannot drive the car out of the lot without the BASIC insurance"! We agreed and signed.

This is the second time renting from Dollar. This is the second time I was accused of not paying tolls at the Florida SunPass and/or the Florida E-Pass. The toll is $1.00, the fine is $15.00. When I called SunPass, they have no record of my rental violating any tolls. I'm not surprised because I wasn't within 2 hours of the area toll. They do not have to prove to me that it was my vehicle yet to charge me $31.86. I am responsible to prove I wasn't there. This seems incredibly unjust. And it's the second time this has happened. I will dispute, but they make it very difficult, as an independent company does the collections. I have to go through 3 agencies to prove my innocence. Unbelievable!

Everything seemed to be going smoothly. I told the woman I did not want optional coverage and clicked through the screens as she told me to. I later looked at the receipt and saw an optional coverage that I was charged for. When returning the car, the woman said I would need to call customer service. So I did, and she said since I clicked accept, as the woman told me to, there was nothing they could do. She also asked if I already returned the car because it was not closed out yet. They are not organized and they will overcharge you.

I normally rent with Hertz, but since I was driving from Orange County, CA to San Diego, I wanted to shop and find an agency at the airport in Orange County. I booked through Expedia which I have done many times. Pick up at Orange County went smooth. Drop off at San Diego: Service failure in every way:

We booked a standard car through Expedia. Our weekly rate was $140. I was thrilled. At the service counter, after standing in line for 30 min., we declined the extra insurance. We very clearly stated that we had our own and did not need the extra. The man behind the counter included the charges anyway and asked us to click through the screens. His English was poor and we were uncertain of what we signed for.

I rented a car from Dollar Rent a Car which was already in our trip package to Louisiana. The trip, including the car was 392.88. We told them that we had insurance of our own but they insisted that we take theirs. We also rented a GPS since it was our first trip there. We drove the car from Louis Armstrong Airport to Houma. We returned the car with no damage to either it nor the GPS, with a full tank of gas. They are still charging me 282.67. Even though they told us at the time we rented it that we could be charged 191.88. They are a rip off. They taught us a good lesson though, never again will we rent a car from those jivers. I'm disputing the charge when it's finally posted on my credit card.

OVERCHARGE. I returned my car with a full tank of gas. My final emailed receipt had a $22.25 fuel charge stating my tank wasn't full. When I returned the car nobody was there in check the car in. I left the keys along with my gas receipt in the drop box. I filled up 1 mile from the Dollar car lot. I have a copy of the receipt to prove it. I called to tell the agent I had been overcharged. She said they had to top the tank off because I didn't fill up with them. In the agreement when I picked up the car, I was told to fill up within 10 miles and bring receipt for proof. I DID THAT! I also explained to the agent on the phone they were charging me for someone else's car. I understand I wasn't charged for mileage but I was trying to explain to her the mileage listed on my final receipt was incorrect because they listed another car.

Dollar Rent a car is a rip off. They charge your credit card with a high deposit. Even though we explained we did not need or want insurance, they still charged us for it. Quoted a price of 85.00 and charged my card and my son's car 132.00. They would not refund the money. They also rented us a car that broke down. We almost missed our flight. Consumers beware and stay away. I will tell everyone I know not to rent from this terrible rental agency. They were rude, tried to rent us a car we did not reserve or want. This was at the San Diego CA airport. Please do not rent from them. I should have received a refund for the broken down vehicle and an adjustment from the overcharge. I hope they go out of business.

I'm writing regarding my rental on 6/6/14. When we arrived at the Tampa, FL airport the customer service guy Howard seemed nice at first until we realized we were scammed. He was talking a lot to us and then asked if we wanted additional insurance coverage. My wife responded that we have our own and none is needed. He then proceeded to charge us $47.97 for optional coverage. When you click through the screens it doesn't say the amounts. When we checked out it was $77.97 for something we already paid for. We noticed this when we walked outside and asked 2 employees who told us to call the 866 number.

This place Dollar rental is a complete rip off, run away as fast as you can. They charge your credit card a high deposit, don't take the time to explain that to you. The worker was extremely rude, wasn't helpful at all. This place taught me well.

I rented a car from the Dollar At RDU.... originally thru Priceline as a 5-day rental...I asked the employee at the counter since I was being charged a weekly rate if I would be charged to keep it the full week.... The man told me the price would still be the same so long as I returned it before the 7th day at 2pm..... (IN my past experience with them I swore I would NEVER use them again.) Not to mention the rental they gave me was VERY poor quality.... The Windshield wipers were broken... (didn't find this out till making my 11 hr drive.. and they didn't work....) The bumper on the car was zip tied and duct taped because whoever rented it before me did major damage and they halfway fixed it.

Please do not rent a car from this company. The agent was very aggressive with the up selling; even went so far as to misrepresent FL state law to get us to purchase the insurance. When signing the electronic forms, I noticed that they included a service that I verbally declined to the agent. They told me that it would be very difficult and time consuming to remove since they would need to get the manager & that it would be easier if I just accepted it. After refusing several times, they eventually removed.

Rented a car from SE Idaho. Had it for 4 days. Traveled to Denver, CO. TOLD the rental clerk where we were traveling. A month later we got a bill in the mail from dollar rental tickets, saying we had passed through a toll road 4 times, for a total of $12.20 AND they charged us $60.00 in administrative fees. I called the number on the bill to inquire about it. The man was very rude. Asked me if we'd driven down a toll road. I explained that we saw a sign but when we got to the toll location it was shut down and there was no way to "PAY" for a toll. He told me that Colorado is a open road toll state meaning that the plate was read by some machine when we entered the toll area and they were sent the bill. He told me that we should have purchased a plate pass at the time of rental. I told him we were not given that option or we would have purchased it, as well we were not aware that CO was a toll state until we were on the road itself. Told me to contact the local agency because they could not waive the admin fees..

This is truly a criminal enterprise on par with any government organization. The overcrowding line-ups and herding and then the disdain when you choose not to upgrade and pay more is almost coercion. They make you sign a handheld screen that is just 2 inches and as you sign, they still will mark in boxes after you sign. I returned car in good condition and full to brim with fuel and had the required receipt from a gas station just down the road. 6 am, a few cars lined up, guy comes up with a handheld doing inspection. I show the receipt. He nods, continues to circumvent the car and hands me the 2" printout..

My wife had a two day rental from RDU airport Dollar Rental. Her car was in for maintenance at the dealership. Her rental was for 48 hours to be returned at 6pm. I met her down at the rental place to pick her up at 3.30pm. She left work to return the car early thus allowing us to pick up her fixed vehicle from the dealership. As soon as she pulls up to the rental return place and begins to step out I asked her if she filled the vehicle with fuel. She forgot... easy thing to do when you are juggling a work schedule and still taking a conference call while returning the vehicle. As soon as this conversation takes place the attendant hearing our conversation immediately logs the vehicle in. I inform him we are going to fill the vehicle up with fuel to which he says, "I already scanned the vehicle in, too late."

I returned the van with gas level higher than what I had received. Still they charged me for the gas. Did not even inform me that I had been charged. We're very rude, in spite of me being very polite, on being asked about it. When I called Dollar customer service, they informed that the Edison, NJ, where I rented the vehicle is privately run and they do not even have means to see the final rental charges applied.

Rented a car in Cancun, Mexico. It was advertised at $8 per day. We were then told that it didn't include insurance of any kind, nor were airport fees and taxes included. A 10 day rental ended up costing $800 instead of some reasonable amount. In addition, the car, some sort of VW was the worst car I have ever driven. I learned a lesson. Mexico will never be in my travel plans again.

On May 31 we arrived to Atlanta and went quickly to pick our rental at dollar. When we buy our trip we selected an economy car for ten days and four people. They said it would be a Kia Rio or a similar vehicle. Well they said that the similar would be a Smart car without a trunk. What???

We rented a car from Dollar Car rentals in Oakland, CA while on a trip to visit family. We reserved a premiere car at least 6 weeks in advance. When we got to the location, they checked us in and said there might be about a 20 minute wait. After over an hour, we finally questioned why we had not gotten our car and we were told they did not have a premiere vehicle or anything close to it and that we would have to choose from what they had available which were either compact vehicles or mini-vans. Both of which were not well suited for our travels, but we ended up with the mini-van because there were four of us and four pieces of luggage and a compact would not work.

I originally made a reservation online for a standard sized car. When I arrived at the counter the sales rep offered an upgrade for what I understood to be a "MINIMAL" fee. I apparently did not read ALL the fine print. When I returned the car a week later my fee went from an expected $350 to $850! When I called customer service they said there was nothing they would or could do since I signed the contract. I asked to escalate the call to a manager and the person told me that was not possible and Dollar does not operate that way and my complaint was logged. Infuriating! I understand that I did not see all the fine print in the contract. However, I feel I was suckered and their response was less than ideal. Never again from Dollar! Poor choice of Name for a company that operates like that.

I rented a vehicle from dollar in the Tampa bay airport. 1st off waited for over an 1 1/2 hours for car. Initially had 3 agents and the line was extremely long when 1 agent decided to abruptly leave causing a longer delay. My agent informed me I needed to activate sun pass (similar to EZ pass) at a cost of $44.95 to drive to Clear water beach. Untrue. Didn't go through one toll. Also informed that if I pre pay for fuel would only be charged for gas needed at $3.50 a gallon. Also untrue. Was charged 59.84 for a fuel tank. When I complained about this at return, the return agent had a smirk and refused to assist. They low ball the other rental car companies and then provide poor customer service and provide you with misleading information to recoup that money. NEVER AGAIN will I rent from Dollar.

PLEASE DO NOT RENT A CAR FROM THIS COMPANY! We flew into Orlando Int'l Airport on Thursday 22 May 2014 and picked up our rental at Dollar's counter, we were given a hard sell from the get-go. The clerk get repeating what would happen if we did not take their insurance and toll "meter"... It was so intense that I got a creepy feeling that something bad will happen, if we did not accept! We still opted out and my husband, who was pretty frustrated at this time, told the clerk that we will never rent from them again because hers were high pressure tactics.

I rented a minivan for my family trip to Orlando, Florida (through a travel agency). Everything was fine till we got home, 280 dollars on extra charges, extra insurance we did not ask for, roadside assistance and a 14 dollar charge for a toll. We paid all tolls. I have rented from different companies and never ever had a problem like this. Be extra careful when renting from Dollar and double read everything!!!!

My 27 year old daughter who has never rented a car before was tricked into all sorts of extras, bringing the price up from $50 as per our reservation on the net to $161. Nothing was explained and she was rushed into signing. She was at an airport in a hurry to get to a wedding rehearsal. When she came back they said she had signed and nothing she could do. I tried calling 2 days later to customer service and they where rude and said "too bad"! I had to demand an address to write a complaint and was given an address to Thrifty rental car Inc. When I asked if they owned Dollar I was told the Hertz really owns them.

Ripped us off $171 for services we did not ask for and nor did we want. We paid everything up front in the UK through rental cars.com and when we got home discovered that they'd charged us $64.90 for a toll pass (we actually paid $10 in cash for the one toll road we used!) and $83.86 for roadside assistance (come on, they're not going to leave one of their own cars broken down somewhere are they?) Not only that, but the vehicle they gave us was rubbish. It was covered in dents and scratches and smelt bad. If we hadn't been so tired and the queue hadn't been so long, we'd have gone back in to complain about the state of the car right then - wish we had now. We have been going to Florida for 25 years and have never had this happen before. We'll go back to Alamo definitely now.

I rented a car from Dollar for my Memorial Day weekend vacation in Ohio just this past weekend. The car was booked online when I made my reservation through Southwest airlines back in February. The total cost of the car was listed at $66.00 for pickup on Friday the 23rd and return date of Monday the 26th, 2014. When I got to the rental agency, I went through the usual lingo where they try to sell you more coverage. Supplemental insurance, uninsured motorist, gas, collision, etc. which I declined all of them. I already have most of those coverages through the Wells Fargo credit card I was using. I just wanted the rental price I had signed up for. Nothing more.

Agent misrepresented laws in TX to get me to buy extra insurance. Manager would not refund monies and was so very rude. Never again DOLLAR!!!

Hired a car for a week, returned the car on the correct date. Car checked over by Dollar staff & documents checked by staff in the office. I returned home to England. Few weeks later got several letters from Dollar threatening me unless I returned the car I would be prosecuted. Numerous attempts to contact them. Then Dollar took over 1000 taken out of my English bank account without any authority. My bank were very good & we managed to contact Dollar & had three way conversation. Staff VERY rude to us, we were put on hold for over an hour.

I returned the car to the San Francisco airport drop-off after gassing up to the full level. I drove straight to the airport - a distance of 10 miles. They asked where I gassed up, and of course I told them. They said that meant I used a gallon for the Ford Focus and the rate was $8.99, plus service charges for a total of $12. This company is made of unethical, unscrupulous gougers and rip-off artists. Never again - their short term gain is their long term loss and judging by the reviews, everyone agrees.