Dollar Rent A Car Reviews

Do not use Dollar Rent a Car!! We told them we did not want insurance, we got charged for it. Also, they asked if we wanted a toll pass? We knew we had to pay a toll, but not being from there, we didn't know how much it was. Of course, they don't explain anything either. We paid $8.99 a day for 4 days, for a toll that was $1.25 each way. They must work on commission or something. Called to complain & was told nothing could be done because we signed the agreement. NEVER AGAIN.

Just needed a small car to run around DC so bought a package flight/car using Orbitz. They booked me with Dollar! Never again. If you've read complaints about this company before - just sign me up as ditto, ditto, ditto... Car was prepaid. While picking it up, I clearly declined additional insurance, refueling, toll pass, etc. They printed the receipt, asked me to sign but I noticed additional charges. I refused to sign and told them again I did not desire anything other than the car. The clerk was irritated and acted put out about having to rerun the receipt/contract. He then pointed to a vehicle out front, identified it as "the grey car" and told me the keys were it and to take that one.

I recently used Dollar Rent A Car for my trip to Orlando. I needed the car from the Friday to the Monday to drive down to Miami. I booked and paid for the rental months beforehand in the UK prior to my trip, however upon arriving at the rental desk to collect my car, I was charged a further $40 for tolls (was advised this would be cheaper). However upon driving through the tolls the signs advised the tolls were $1 - lie no 1 from Dollar! We were then charged an additional €40 dollars to add an additional driver on even though we stated this at the time of booking.

I was charged for insurance I did not want. Judging by the way the counter agent sped through the agreement screens, I'm positive the agents are paid commission for insurance purchases. I declined ALL of the insurance, but I was charged for a portion. When I called to complain and I was told you should have read the agreement closer. You will not get refunded for that amount. I am outraged at this obvious selling tactic.

I had reservation for a full size car, Nissan Altima or equivalent. Yet when we arrived, all they had was an old Ford Crown Victoria with over 60,000 miles. Forced to switch to a mid-size SUV (this one was a shade better with only around 39K miles) with additional charges. Reading the other reviews suggests that this is the standard practice. The vehicle we got was not clean inside or outside. Then when we were returning the vehicle, the lady at the return booth was socializing with someone in a vehicle that blocked the entry to return area. All together, the worst experience ever. Never again will I go with Dollar Rent A Car.

I reserved my rental through JetBlue because they were offering me the best price, but choosing Dollar was against my better judgement. I didn't want to rent off site and run into hassles getting picked up and I have always preferred Budget or Enterprise. I was saving $70 by switching but I was downgrading to a compact from a mid-size. You know how sometimes you just know you're doing the wrong thing? Ya, well I did it anyway. Stupid me.

I recently rented a car from Dollar Rent A Car. We had possession of the car for 16 days. It was returned on time, May 2nd at 2:30 back to Charlotte, NC at the airport. I have received nothing but harassing computer-generated phone calls stating legal action will be pursued if the car is not returned. Go figure. I have made 5 phone calls to security and customer service, sent 4 emails and they still are sending out these computer-generated calls. They tell me until the location in North Carolina closes the account, they cannot stop these phone calls as this is how their system is set up... So, why can't they contact them and tell them to close the account. I am told they have noted every time I have called and that is all they can do. Very poor customer service and a totally unacceptable way of handling things. I will never rent from them again and rest assured everyone I know will be made aware of this gross way they treat their customers. I have tried to find a number for the rental place in NC and personally call them but one is not made public.

I made the mistake of renting a car from them at LAX in Los Angeles. When I got there to pick up the car, there was about 20 people ahead of me in line. They only had three people at the counter. It took 1 hour and 23 minutes for me to get to the counter. I complained about the wait. A big, fat guy comes from the back and says: "If you say another word, we will refuse to rent you a car!" I told the rep who was writing me up that I really wanted to get this over very quickly and that I was going to be late for a meeting. I told him I do not want any options, just the car. Despite that he kept wasting my time and trying to convince me in broken English why I should buy the insurance and the gas, etc. What is even worse, he did not know how to type. He was typing with a single finger!

I rented a car from Dollar at the Denver Airport. The rental period was 11 days so it was not cheap. During the check out period, I told the clerk that I would be using the toll road one time. He added a toll fee of $79.00 to the bill and I told him that was not gonna happen for one trip through the toll road. He said, "You would be better off paying the toll when you return." I said, "Okay fine." Returned the car in a blizzard and over 8 inches of snow... Checked the car in and asked if I owed anything else. Was told not... good to go. A month later, I receive a bill for $108, a fine for not paying an $8.00 toll. I have tried to call the number on the bill and can't get anyone to answer... staying on hold for over 45 minutes. This is a rip off. I have no problem paying the $8.00 toll but I have a problem with a $100 fine.

My story is the same as many others. I declined all optional coverages verbally and on the screen (I thought!) but was charged for loss/damage waiver and have only encountered rude and lying customer service including the ridiculously inept and scummy Bryan at the Orlando airport... the fake manager as I try to rectify it. Do yourself a favor and NEVER EVER rent from Dollar no matter how much you're saving. I promise you'll make it up for it in aggravation.

My experience with Dollar's car service was horrible. I made a reservation on January 29th, 2014 (reservation #**) to rent a car from April 11th through April 20th. The grand total was quoted as $527.03. My flight was delayed by just a few minutes and I arrived at the branch at Washington Dulles airport at 7:40 am to pick up my car reserved at 7:30 am. There were 3 people ahead of me in line and I could overhear each customer complaining that they were being charged more than what they had been quoted. Not surprisingly, when it was my turn to check in, I too was told my rental was going to be more that the $527.03 that I expected to pay and had proof of in my reservation confirmation email. I asked the representative at the desk to please honor the amount that Dollar had given me in the email and he refused, saying there was nothing he could do.

I am in South Korea - 14 hours time difference. They had my email address from reservations, yet I received a letter a week later telling me I had better return the car and that if I didn't reply to their letter IMMEDIATELY, I would face charges. I tried to call immediately. Whoops - only open on weekends. I stayed up late to call when they did open on there Monday morning - close to midnight for me. Call was put on hold. Spoke to "Bernadette". Not too friendly. Said she would check. I asked when I would know. She said 24 hours by email - that was a week ago. Got a second letter - more threats. Went online and sent a request - no reply. Asked my daughter to call as she is in the same timezone. Wait time was a problem for her with two little kids.

Worst rental car company ever. The absolute WORST car rental experience of my life. I arranged thru AAA to rent a car from your Las Vegas Airport location on 4/12/14. After a long day of travel my wife and I arrive at the car rental hub to see every other rental company with no line but to our dismay Dollar had a queued line with 15 people ahead of me. It took an HOUR to get thru the line and to a representative which then made me realize why there was such a line, the lengthy hard sell sales pitch for upgrades, GPS (I had my own), insurance, prepay gas tank refills, etc.

Used the car to go through a toll 4 times for a total of $4.25. 6 weeks later, Dollar sends me a bill for the $4.25 AND $75 in administrative fees; 5 x $15 each. How ridiculous. I was offered an E-ZPass for $45, which was also absurdly overpriced. They are clearly just using any method possible to gouge another few bucks out of each customer, and they refuse to abate the admin fee. It will be my last rental with them.

I rent a car about 1 x a month due to traveling a lot. I have rented from most companies and not had any issues before. This was the first time I used Dollar and they are a rip off!! I booked it through Travelocity. When I arrived I saw all the salespeople really hounding everyone about buying the insurance, but I know better. I said no, the man continued to ask me details about my deductible and how much it was.....annoyed I told him my insurance covers me. He said he just wanted me to understand that I would still have my deductible to cover. Thanks...I know.

As listed in the Dollar contract they will bill you through a third party for any toll, parking and other moving violations. The representative said we could pay a flat fee, around 43 bucks for tolls. We opted out since we would be on very few toll roads. Here's the problem there are electronic toll roads that auto bill based on the license plate photo and unless you contact the Toll Authority during your rental the third party company that Dollar contracts with will charge the toll and $25 fine for each and every toll violation. Dollar representatives should explain this to renters if they care about their customers. So for 6 dollars in tolls I am paying an additional 90 dollars in fines.

I was charged for a loss damage waiver that I did not agree to. I rented a car from the Louisville Intl Airport on 3/14/2014. The rental was for 2 days at $20.54 per day. I declined all insurance and other extras at the time of rental. I was told that the total price listed would not be what I would pay when I returned vehicle. The man at the counter told me that the extra fees were to cover incidentals. When I returned the vehicle 2 days later I noticed when I got home my receipt had a charge of $116.56. Thinking that the loss damage waiver of 26.99/day would be returned to my card once the vehicle was inspected (since there wasn't anyone outside when I returned it) I waited til I got my credit card statement.

I decided to rent a vehicle with Dollar at Bradley International Airport in Windsor Locks, CT because they had the lowest rates. I picked up the car on Saturday morning and returned it early the following Tuesday afternoon. The car, a Dodge Avenger, gave me problems all along. 95% of the time, the headlights would not go off. I constantly got a "dinging" noise when I tried to get out of the car. It was telling me that the headlights were still on. However, I couldn't get the lights to turn off.

I found Dollar Rent A Car through Expedia and paid for a full week rental. When I arrived, they said they could not rent me a car because I was using a debit card, even though I already paid for the rental. They refused three separate cards, including a PayPal card which is used as credit. When I stepped aside to call Expedia, they gave the car to someone who did not have a reservation at a much higher rate than what I paid. They were taking advantage of people without reservations and stranding people who had already paid. I went to another rental company (EZ Rent a Car) and Expedia is processing a refund now. I am just thankful I had saved a bit more for my vacation than I thought I would need or it wold have been ruined.

I highly recommend not to use "Dollar" in Denver, CO. We wanted an upgrade to our car. We were told that it would cost 35 dollars instead of $28 per day. When we returned that car, we discovered that we were charged $35+ $28 per day. We feel like we were misled and tricked by "Dollar". Nobody in this company cares about an unhappy customer. They are claiming that we should have watched what we signed for, but they do not care that we were given a total different story from the salesman. Watch out if you are thinking about renting or upgrading a car with this company.

Just rented car at LAX and man insisted it was law I get additional $9 a day insurance, I rented car for 16 days and they freakin decide to rob me? I was busy and had to get car and go. Later I called 800 number and they explained to me that I did not have to get additional insurance. Do NOT rent from Dollar. Plus cars were not ready and slow service.

When we got to the Milwaukee Airport's Dollar desk, the representative told us I had reserved a 2-door car and we would not be able to fit our luggage in it. We ended up paying an extra $112 for a bigger car, and when we went out to get our car, there were no 2-door cars anywhere to be found. He would have had to upgrade us. I have been renting cars 2 to 4 times a year for 30 years, and I have always been upgraded if they didn't have a car that I reserved. Had we kept the car for more than the week we reserved it, the contract said it would cost us $16 a day for each day we went over. We ended up paying $50 a day for the seven days we had it. I have never paid this much for a rental car ever before. I would never rent from Dollar again. I felt tricked.

I went online to find the most reasonable rental prices for our family skiing trip in Colorado I went to Orbitz & got a quote for 4 days for 264.00, a month in advance. Got to Denver went to Dollar Rent A Car the man asked if I wanted to add extra drivers, I said no. He said if anyone drives that car but me I won't be covered so I added my son & husband. He did not disclose it would be extra.

Arrived at LAX for a great Disney trip. Wasted over an hour with Dollar getting a car. They tried incessantly to sell me additional insurance and upgrades. It was only later that I realized that besides trying to screw me out of more money, that they were stalling because they didn't have enough cars for the approximately 80-100 people standing in line for them. I have NEVER had to wait more than a few minutes for a car. When returning the car, we also had to wait, not because they were busy, but because there was the most inept and unmotivated crew that I have ever seen. I actually saw one of their crew back into another car while trying to pull one in for clean up. Wonder who paid for that. NEVER again from them!!!!

Back in January of this year, I rented a car from Dollar for one week while I was in Connecticut for business training. After I returned home, on February 26th, I noticed fees were taken from my account in the amount of $39.41 for tolls/fees from Albany, NY. Problem is, I was never in New York. Contacted this company, spoke with their customer rep, submitted proof that I was in New Haven at the time and to-date, I have not received any word, phone call, or refund for this. What makes me angry is that I was told someone would be contacting me regarding "their" decision within 10 days. Nothing has happened. Also, I was never contacted about this supposed issue. No e-mail, phone call, yet I guess they can just take money from people's bank accounts as will. Regardless of the outcome, whether I get a refund, never hear from them again, I will never do business with this company again based on my experience and other complaints reviewed.

We knew renting a car in Mexico could be difficult so when we found an ad on VRBO for Dollar Car Rental. We thought we would be dealing with a reliable company. In fact, we were sitting ducks for their scam. We did lots of homework about price and the liability insurance scam. Originally, we were told we would pay $26 a day for insurance. When we got there, they told us it would be $31 and when we checked out, it was $35 a day for insurance. We were charged $1200 to rent a car for 16 days. Our original quote was $650 which was bad enough but this was double.

Had a reservation for over 1 month for a minivan at the Dollar rental counter at the Denver Airport. After my family (I was not there, wife, kids, in-laws) waited an hour there were no cars that would fit them. I called the 800 number for them and after they told me there were no cars, I told them my family would be stranded. Was sent to a manager that turned out to be roadside assistance. Was told to call customer service Monday (happened on a Saturday). Fortunately the rental place next door got them a minivan and even priced matched!

Hired a car through Auto Europe for my family trip to L A at Xmas. Paid £450.00 for the car all inclusive. Arrived at LAX at 5pm on 15th December after a 15-hour flight from the UK. Huge queue at the Dollar office when I arrived with my wife and 5 year son, I had to wait over 2 hours before I was served (hardly any staff available). I was told by the rep they were very busy and that my car isn't ready and he couldn't tell me when one would be available. I was asked if would I like to upgrade to a bigger car for an extra $11.00 per day ( x 18 days = $187.00 ) + child seat $75.00. I reluctantly agreed, but I just wanted to get to my destination. I was asked to sign the small screen at the front of the desk (NB there were no terms or conditions attached or total figure). The paper work was handed to me in an folder.

We traveled as a couple. We arrived on Sunday to LAX and proceeded to Dollar car rental. We had made reservations for 5 days and we're quoted $167, we get to the desk and are told that there is a $25 underage fee per day because I am 24 years old even though I wasn't quoted this fee online. We returned the car in San Diego and we're told that there was a crack on the windshield which was barely noticeable. Keep on mind that when I picked up, the car was parked in a garage without lighting and returned it outdoors. I had noticed the crack as I exited the car for the first time but it was too late. Then I got my receipt and noticed that I was charged $35 underage fee instead of the $25 which was printed on the pickup receipt. I showed the receipt to the manager and was told in a nasty way that he can't do anything. Never ever trust Dollar are thieves and liars.

I arrived at Sky Harbor in Phoenix and went to the car rental outlet to pick up my car. I was the only one in line as I arrived at about 9:30 pm. Upon specifically telling the clerk I did not need any additional insurance, he had me flip through several screens on a small screen, telling me what was needed. He asked me if I wanted extra insurance, and I specifically said no, I have bought my own at home. He then proceeded to tell me that the next items were non-declinable (taxes, airport taxes, road tax, state tax, tax, tax) and to sign the agreement. Fine, got my car and I was off, got home and noticed Expedia charged me $220.00 base and Dollar charged me $550.00 EST thinking to myself why did I get charged twice for base rental.

Just received a $17 charge on our credit card from Dollar rent a car from our vacation 3 months ago. When asking what the charge was they said we went through a Super Pass toll and didn't pay the 70-cent toll and the rest was 'administration charge'! Really? Come on! This is a bold lie and we asked for proof and got the run around. How many people are getting scammed like this? How many people are not even noticing this on their credit card bill? This is robbery. This company needs to be seriously investigated.

On Feb 8th, we flew into Las Vegas airport and took the shuttle to the rental car building. Once in the Dollar lineup, we realized there was only one employee working behind the counter! There were 6 people ahead of us. After 20 minutes that employee left & never returned (apparently his shift was over). Another 2 employees took over and very casually took their time, just staring at the screens, not really serving anyone. After over ONE hour, people in the lineup declared their discontent and the one woman employee very smugly announced: "you will be served when it is your turn!!".

I rented a car from Dollar through Spirit Airlines on 2/15/2014, upon arriving at the Atlanta Hartsfield International Airport car rental counter I showed the clerk the receipt of the car rental having already been paid when I placed my reservation with Spirit and I repeated to her over and over again that I did not need the insurance and/or the other add-ons because my insurance with Allstate had me covered for any car rentals. She gave me a paper with very small almost transparent print and told me to initial my DECLINING of the insurance coverages, roadside assistance, etc. I did initial and repeated over and over again that I had paid for this reservation through Spirit and that I was declining the insurance.

I rented a vehicle from Dollar Rent a Car in Chicago, from 9/12/2013 through 9/16/2013. I drove to Madison, Wisconsin for a wedding, and on my trip, I encountered an unmanned tollbooth, the type where the driver tosses the coins in a basket, and, if all is working correctly, the green light will shine, acknowledging the toll has been paid. However, I noticed a couple vehicles ahead of me paying their tolls, but the light remained red. When it was my turn, I also paid the thirty cents, and got no green light, and I proceeded on my way.

While serving in a hospice role for a friend, I rented from Dollar at a monthly rate. When I returned the car after my friend passed away in just 11 days, I returned the car and was shocked to see that a daily rate had been substituted. The location from which I rented merely shrugged when I complained and said they couldn't do anything, it was company policy. I called the "service" number - in a distant time zone, open just 8 hours a day requiring me to call again another day - and waited 20 minutes on hold. Finally reaching a person, I gave all the information and asked for a weekly rate (being already in the 2nd week), and was told I would be contacted in 7 to 9 days.

Against my better judgement I decided to use Dollar Rent A Car from the Orlando Airport. The Clerk lied and said toll booths will not take cash, that was an out lie. I was also told that I had to fill the tank within ten miles of the airport and no matter what the fuel gauge said the tank must be filled till the pump stops or be charged $9 a gallon. I've never experience such blatant price gouging. Do yourself a favor, spend the extra money and go with another rent a car company.

I reserved my Dollar car rental through United. After a long flight from JFK with my 90-year-old mother, I waited on line at the Dollar check-in counter for over one hour on a Saturday afternoon. Dollar had clerks at only about half of the available workstations. I started timing transactions, which seemed to take over 20 minutes each, exacerbated by the fact that many of the clerks spoke heavily accented English and were attempting to serve customers traveling from abroad who spoke very little English. Customers with reservations were in the same line as walk-ins, who presumably needed a lot more time to rent a car.

The last time we went to Panama, we rented a minivan after turning in the smaller vehicle we had rented. The customer service person told us that our AMEX insurance would not cover the minivan and we could not have the van unless we took their insurance. That cost us an additional $255.30 on the rental. We contacted AMEX and they told us, basically, tough. We contacted Dollar and they essentially called us liars in the letter they sent us.

I have been renting cars for over 25 years and have used Dollar several times. In this instance I was poorly treated. On January 26, 2014 I arrived at Las Vegas Airport after a lengthy flight from Hawaii. It was my intention to drive into the desert for the next nine days with the 'special' I had booked. It turns out the vehicle was a passenger van which was offered as the Manager's special. I was informed within the fine print of the special that a van was considered a car. Why would Dollar honestly offer this when the majority of renters just needed basic transportation to get around Vegas.

I book a vacation package through Expedia which included an economy car. When I arrived to pick up the car I was told I could upgrade to a mid size for a few dollars a day more which I thought was a good deal. When I dropped the car off and checked my credit card bill I found out I was charged more just for the upgrade than what I had paid for the car itself in the first place. When I call to get it corrected I was told "Well you signed". When I asked to speak to a supervisor I was told I did not need to because there was nothing they were going to do for me.

We rented the car through Southwest Airlines vacation website. It said that certain taxes & fees are not included. We get to the Phoenix Arizona airport to pick up our prepaid rent a car for 3 days and walked out over $220 poorer. Not included was State Tax $24.34, Vehicle License Fee $11.82, APCONREC Fee (???) $21.83, County Stadium $7.68, Roadsafe $17.97, Customer Facility Charge $18.00, Facility Maintenance Fee $2.97, Energy Recovery Fee $1.74, Additional Driver $33.00, and of course Optional coverage for $80.97 (which I did agree to). I questioned some of it but of course it was a long day of flying and we wanted to get on with vacation.

We had a chance to take advantage of Dollar Car Rent in January 2014 in Treviso (Italy). Such horror, we have not seen! Citroen DS5 car instead we were given a Peugeot 3008 (the car is much lower class). And we paid for the car as Peugeot Citroen per vehicle. When we wanted to take another car, no one will want to listen! The wait staff offices of Dollar Treviso Company just said "Next" in the line! Such lawlessness we have not seen. And people say that these stories take place in Italy Dollar constantly. And everyone is silent. It should not be! You need to stop deceiving people! Please take action! Because I think, if the service does not meet the standards previously extended, need remove franchise.

I recently placed an order for a minivan for 2 days to transport 4 adults and 2 young children. I was provided with a Ford Flex. The layout of the vehicle was horrible since the middle seat was a bench, the side door was not a sliding one and the only access to the rear bench seat was by folding up the middle bench. In addition, the rear bench seat sat with the cushions on the floor so there was literally nowhere to put one's legs and the driver's side of that seat had a metal triangle sticking out from under the seat making it impossible for anyone to sit there.

Then we contacted Orbitz in hopes they could help.

Spend the extra money upfront and go somewhere else that will have better service and honesty - you will end up paying double anyway! I rented the car for less than 24 hours just to spend the night with my son about 30 miles away and return back to Chicago first thing in the morning. The estimated charges upon reserving the vehicle were only $52.38 but I was actually charged $112.69- MORE THAN DOUBLE!!! When I arrived I received the right car, that was the only thing that was right about the entire experience. I chit-chatted with the associate and explained why I was there and even told him I didn't need the car to go that far but figured it would be cheaper than a cab. Since he knew I had a very early morning flight, he asked me if I would be interested in having them fill the car up when I returned.

I had a terrible experience with Dollar Rental in Los Angeles Airport. After wait in the line for more than 2 hours to get to the front desk, my reservation (that I made more than a month in advance) of US$520.00 for 23 days become US$ 1600.00 because the staff told me that I, as foreigner, ONLY CAN DRIVE IN US WITH THE COMPLETE INSURANCE PLAN. The website didn't explain well about taxes, fee and insurances. It was about 9 pm and I was really tired about my flight and for wait on the line, so I decided to take this deal because I didn't have another option at that moment. After 7 days in a road trip, I drove 50 miles to the same office to try to change the conditions.

We rented a car thru Expedia from Dollar Rent A Car in Denver, CO. As we were traveling from England, this was an international rental and thus we were charged in pounds. Our rental rate in pounds equated to over $500. After a 13 hour flight, and a long wait in line to pick up our car, we were quickly asked to sign the necessary and lengthy forms. We assumed the dollar amount on the forms was the converted amount we paid in pounds so didn't question in. After seeing a second charge on our visa, we realized we had been charged an additional $480 in options at the counter. Customer service is almost impossible to reach. After three calls and a total wait time of 53 minutes, I finally got thru to someone. She was rude right from the beginning and told me we're only charged for options we agreed to at the counter. So this weekly rental turned out to cost us over $1000. This company is very deceptive and beware if you are considering renting from them.

I reserved a car with the facility, but when I arrived I was told no cars were available! This was despite the fact that the car was part of a package and that I had prepaid the rental cost! I had to wait for over 2 hours for a car. In addition, when I did go to the garage floor where the cars were located, I was told that they had had cars available for a while but they did not know that there was anyone waiting for them. I was also asked for my contact information so that the manager could call me, which never happened. The person at the front desk acted like this was not an exceptional occurrence and offered no apologies. By contrast, the people in the garage were friendly, personable, concerned and helpful. I would suggest avoiding this facility.

Exact same complaints that I have with DOLLAR @MILWAUKEE AIRPORT. 3 times more tax added than my online invoice via my AAA reservation. 3 times more than my quoted price via my AAA reservation. 3 times more for insurance as stated on Dollar's Website. Never use them again for a rental. Ever.

Dollar has not charged me the rates and amounts quoted on the initial Quotation and referred to in their Terms & Conditions. Dollar has unilaterally altered the terms of the Contract that I agreed to by signing their Original Quotation. Dollar has not charged me the amount relating to the original quotation and supposedly described in their Terms & Conditions. Dollar has broken the Contract by charging me for Fuel when the vehicle was returned with a full tank of fuel, contravening the Contract Ts & Cs. The Terms & Conditions state fuel will be charged for if the vehicle IS NOT RETURNED WITH A FULL TANK OF FUEL. It was! The receiving Dollar agent refused to acknowledge the fuel receipt I offered him, stating, "That won't be necessary," meaning they're gonna charge you twice anyway.

I prepaid through Orbitz rental and agreed to a no insurance clause. After 18 days I still Was charged $140 and they have yet to return my deposit. These people refuse to give my deposit back and charged me additional for insurance I did not want!

Pushed me into a particular car and then charged me $2700.00 for a weekly rental. No mercy, no grace. Will never rent from them again. I had been warned about this company and should have listened.

I returned the vehicle after 1 day and happily returned home. After 2 hours I got a call stating 300 AED will be deducted from my blocked credit card because there is a scratch, which was not there and not shown to me when I returned the car. This is really frustrating me and I am really sad for such a response from Dollar. The interesting part is the car is not covered under full insurance. I wanted the 300 AED returned to my account because it is genuine that the employee at Dollar should have shown the scratch when I returned the car and when I was there with him. This never happened. Very pathetic and bad response.

We rented a car at the Las Vegas location. The salesperson came across as friendly and trustworthy. Told us that the car for the week would be $230, we also took the insurance which ended up being $373. They use an electronic contract which comes up on the credit card reader. The salesperson went through the contract with us, I did not read it word for word because I thought I could trust he was telling me what I needed to know. MY MISTAKE!!! I learned my lesson here because there were NUMEROUS additional fees associated with renting the car which made our total rental $1,028!!!! Twice as much as we were quoted for the rental in the first place. Of course, they say they can't do anything because we signed the contract, but my major issue at this point is their customer service.

I had a five week advance and confirmed reservation for an economy car at MKE. I arrived after traveling 10 hours only to find that Dollar had no economy cars and if I wanted to rent a car from Dollar, I had to upgrade three classes of cars and pay the difference. When I protested, I was told by the counter personnel (without any empathy) that I had no choice. The "lead" person onsite told me that "all car companies oversell their cars and that is just the way it is." To make matters worse, when we arrived at the site where the cars are stored, there was an economy car sitting next to the "full size sedan" I was forced to upgrade to.

Car was rented from Fort Lauderdale, FL facility. "Tire Low" signal showed ten minutes after I left site. Was on the highway at the time and the next exit was a distance away. I added air and the signal was removed. The next morning the tire was flat. I contacted DRC and they would not replace the car. Instead they gave me the option to have a servicing company replace the tire with the spare "donut" tire in the trunk. I notified DRC office that I did not consider it safe to use the car with the spare that is not rated for highway travel. DRC clerk said because I was within 20 miles of their site that would not be able to replace the car, only the tire change. Upon returning the car, they added a $78.95 charge to my bill calling it "TOWING". There was no TOWING involved. When I challenged the charge via American Express, DRC responded that it was an accurate charge under the contract. Let it be known that this charge was very well hidden in the small print and not fully explained. I, along with many other customers who have complained, therefore think it's a SCAM and will complain further with the FL BBB. Further, I will never again use Dollar Rent a Car and will spread to word of this shabby RIP OFF by them!

Rented a car from Dollar in Sanford. Picked car up. Car did not want to start, battery nearly empty. At once it got started, but I knew something was wrong. Dollar guy told me not to worry! Battery will charge on our way to Ft Myers. Never trusted the car. Had lunch, did let car running. Came home, switched it off. Would never start again!! After talking to a million tapes on the phone, I finally talked to a person. They decided to collect car on a truck at my house. One week later it started. Calls day and night of course a computer saying you did not return your rental car!!

I rented a car in Tampa back in September due to a family emergency and although I have used other rental cars companies in the past down there that were amazing I thought I would be saving time getting one directly at the airport and not having to wait for a shuttle. Not only was there so much red tape and high pressure sales knowing full well I was there on an emergency but the agent told me to sign up online for their express dollar membership while down there to save money if I needed to extend my rental as I did not know how long I would be there for.

I had a rental in San Diego asked if there are any charges to return it the same day in LA, the agent said no its only the rental price. In LA they charged me 140 dollar extra on a 44 dollar rental price. That's the worst company I ever rented with. I'm still having my credit card company taking care of the difference by dispute the surcharge they also try to charge me 15 dollar toll which I paid by receipt to California Toll's dispute number 2.

I was never made aware of an "additional charge" for my wife being added. I called corporate in Tulsa. After 40 + minutes of waiting, I was basically told that I should have read the contract... nothing they can do. YOU CAN’T TRUST THEM. I wish I had read the reviews of others being ripped off by Dollar Rent A Car. They have no scruples and should not be trusted! I will never do business with them again, and I will be sure to tell everyone I know. BUYER BEWARE, Customer Service means nothing to them. P.S. IS IT LEGAL for them to add an additional driver who is not present? When I asked their customer service rep, now there’s an oxymoron, she asked if I signed for my wife. NO, that would be illegal, I signed for myself.

I made a reservation for my parents through Expedia for a 1-day rental from MSP. The charge was $18.52. When my parents dropped off the car, they were charged $62.86 for a few hours of a rental car! My parents (who have never rented a car, which is the reason why I set up the rental for them), were tagged on with all the possible additional fees and charges for this rental. They did not request any of the additional coverage for which they were charged. When I called their 'customer service' line, they were not helpful in any way to resolve this issue. They would not issue the credit for the unnecessary charges that they chose to sign up my parents for. Horrible customer service throughout the entire experience, both at the airport and via their customer service line. I will never again rent a car from Dollar, nor do I suggest for you to go there! Their service is full of lies, misleading and not helpful in any way. Thank you!

RENTED AT EAST ELMHURST (La Guardia Airport) for one day. The entire attitude of the place is very RUDE and MANIPULATIVE. At the time of checking out the car, I was not told that I had to provide a copy of the GAS RECEIPT. Instead there were a bunch of essays that I had to agree to without reading them or else risk being late. Instead, the customer service rep was BUSY SELLING ME INSURANCE and the SCAM of a $20 EZ PASS.

Rented a Dollar car at Las Vegas, only for two days. After a long flight, all I wanted was to get to my hotel and sleep. When I reviewed the receipt, I was charged for everything but the kitchen sink, upgraded insurance hypes road care, and taxes on everything. The original on the web was $14 a day, ended up $289 for two days including a full tank of petrol. What an absolute rip off. I am at present in touch with them and my c/c never ever again. These guys at the counter are pressured by supervisors, and commission bound **.

My wife and I had to make an emergency trip to see my father in the hospital. As you know emergency trips are pretty spontaneous and difficult to arrange on the fly. Well let me tell you that Dollar Rental Car takes human suffering to a whole new level. Due to low availability, they proceeded to jack up the rates. $70 per day for a Nissan Altima, no navigation or XM? WTF!! But the best part was when I expressed my dissatisfaction at the counter and with the 800 customer "I don't care" specialist. I was basically told, “Sorry, there is nothing we can do about the rate.” And we all know what sorry really means.... So do yourselves a favor, AVOID DOLLAR!! They are unreasonable, unapologetic, and don't deserve any more of my dollars.

I rented with Dollar for several years and really liked them - until I had a damage. I rented from Portland (and I must say Portland station tried their best to convince corporate Dollar to honor my loyalty, but corporate Dollar didn't seem to care about loyalty).

I recently rented a car and when I called to extend the rental, they charged me $65.00 just to extend for more days. When I turned the car in, we did a walk around. All was good and my ticket was signed off. Two day later I had a $250.00 Charge to my credit card for a cleaning fee. They stated there was a smoke smell, ashes,and pet hair. Well, first off, I don't smoke and I do not own a pet. I called to dispute and they gave me a case number only to call me 3 weeks later to say that I have to pay the cleaning fee. I would have been okay and accept this if I smoked or owned a pet. They are such a rip off. I will never rent from them again or recommend anyone into that trap.

My family and I arrived at Nashville International Dollar Car rental at 10:30 pm. I had used a travel service to book a small car for $155. With four adults and luggage, I inquired about upgrading to a larger car and was pleasantly offered a full size for only $75 more. Five days later, I entered the same airport Dollar area to return the car at 5:00 in the morning. No one was there but signs indicated that I should leave the keys and rental agreement. I did. Later, I was surprised with a bill for $312 or $80 more than our agreed upon rate of $155 + $75 = $230. I filled the car up 3 miles before turning it in so gas was not an issue. Nor were there any tickets or tolls or anything. It seems that Dollar ripped me off for very high taxes.

I made a reservation 30 days in advance thru a third party. I was charged and received a confirmation. When I arrived at BWI rental desk (1:30am) I was told my request was turned down and they could not accept my debit card. The lady was very "too bad and I don't care". I asked for a number for a supervisor and called. The man said I cannot rent a car from Dollar and he does not care that I am stuck in the airport at 2 am with a confirmation. He further said he was in the Philippines and he did not care who I called or reported to because nothing was going to happen to him. I walked around the corner to Hertz and had a vehicle within fifteen minutes and was given a couple of extras because of my experience. I will never contact or recommend Dollar even if they change. I will be sure to bad mouth them every chance I get.

My girlfriend reserved a car for us a week before our trip to Baltimore. After further reading up on company policies, I noticed a policy regarding the adding of a driver costing more money. I gave them a call since the car was reserved in my girlfriend's name and I wanted it to be changed to my name since I was going to be the one driving the car. They stated this was no problem at all on the phone. Just let them know at the kiosk in Baltimore to change the name, that the reservation name means nothing since no information has yet been entered into their system regarding the driver of the car.

Overall was not thrilled with my service. Waited over two hours to receive a car I had reserved over two months prior. While the ladies and gents were swamped with customers at the main counter, I saw several other employees simply "manning" the computers. Only after hearing several angry complaints from those waiting did they finally start to help customers as well. Even after waiting, they could have cared less on your dissatisfaction with their service. No offers to reduce prices, upgrade cars, etc... nothing.

We had reserved a car two weeks prior to our arrival, but when we arrived on the day and the time we had reserved the car, the clerk stated they had a big party they forgot about and rented out our car and because the party was very big they borrowed cars from other car rental companies leaving all the other rental facilities with no cars for rent. So there we were at 11 pm with no car. They were really good at charging my credit card for the insurance fee. I know for a fact that this would have never happened If we had gone with Hertz, you do get what you pay for (the name says it all). Will never consider this company for any personal or business travel again (first time user and last).

Just reserved a car on Hotwire at San Diego airport from Dollar. Because of the fact they say on the confirmation email that they accept credit cards and debit check cards, get there, and they say they need a credit report when it does not say that anywhere on the email. Was turned around and they said I can't rent a car from them which is false advertising. Now I can't get a car and my vacation is ruined. How does this company get away with this? In reading other complaints and I guess this is how they run their company. Ridiculous. Never use Dollar ever again. Absolutely horrible.

FRAUD!!!! DO NOT USE THEM! We flew in on 9/30 at 8:30 AM for my Brother-In-Law's Funeral (**) Jay ** in Crown Point, Indiana; and flew back on 10/1 at 7 AM (next day). For the 1 day rental, we were CHARGED $185.71 for a $33 rental. When we arrived in O'Hare, we watched several rental car buses come and go for 30 minutes... Enterprise, Thrifty, Budget... We called the rental agency TWICE asking about the bus... They told us 2D location... does not exist! We also, were the LAST to be dropped off for rental pickup (Rental Car Employees were dropped off first). Also, we were given a CAR instead of an SUV (to shuttle Relatives to the Funeral). So, we had to wait again.

The Dollar representative at Los Angeles airport said he'd got all the details on his computer screen from our reservation, but in fact ignored the written details that we submitted on our vouchers. He then charged us for services that we had already paid for, in full through Cartrawler.com. and other insurance providers (Southern Cross Travel Insurance and Allianz - Car rental excess reduction plan). He also charged us for personal insurance which we didn't ask for (and had already got). We were tired after a long flight and were taken advantage of. It wasn't until the following day that we realized we had been charged excessively. On returning the car, the following week, I spoke to a very rude unhelpful manager who just kept repeating, "Your wife signed and agreed to all charges," which was not true. I presented all the documents, made my case, pointed out that we had prepaid in full, and all he said was, "She signed, no refund." She did not agree to the additional charges. This resulted in $132 additional, duplicated and unwanted charges. Shame on you, Dollar. Your actions should be punished, by law!

Upon showing up at the Dallas/Fort Worth airport location with my online printout for a Cadillac CTS for one week at $476.00 total....unlimited mileage. I was offered a Grand Marquis... fairly large car... which we did not need, not to mention the gas. Was told that there was a 'special' on the Ford Escort, Rav 4, etc... at half... yes, half price... Took out a Durango. After a few hours... found that the rear hatch did not lock. Went back and exchanged for a Rav4... not a problem. The problem was, the week cost me... are you ready? $822.37! Well, in my calculations, half of $476.00 does not work out to $822!!! They seem to be on serious commission, as they are very eager at the counter to move on to the next 'sucker' in line (not the way hourly staff usually operate!). They blamed the 'excess' on 'taxes', come on!! Do yourself a favor... go elsewhere. As they say, if it sounds too good to be true... it is!!!

Run away! Why patronize a business that exists to rip you off? Check them out, it's all bad. Hit my credit card after all was done for more money! Don't do it...

I refueled the car within a few miles of the airport, but was charged an automatic fee of $9.75 for "gas" as I did not give them a receipt! I went to the trouble and expense of paying $3.75/gal to refuel, but did not know I was supposed to get a receipt. I travel frequently and have never been required to give a receipt (they check to see that the gauge is on full). There is no way they could have squeezed any gas into that tank, let alone a gallon. They should verbally tell customers about the receipt and the charge at the time of the rental (when they ask if you want them to refuel it for you).

Had an RSVP for 1230 a.m. No car until 130 a.m. No toll passes available. Was told by agent didn't need one, just go through and the state will bill Dollar. Came back at 7 a.m. to get a toll pass. Was hit with another $89 fee that was not on a previous RSVP or this contact. On hwy, car acting up at 65 mph; called and was given a $20 discount. Upon returning car, told staff I was paying with cash. Told to go inside. Agent inside said I needed to go back out and close contact out. Outside agent took me inside to Mgr. Mgr told inside agent told agent to close me out. Not without an attitude. No discount on there. Called person who okayed it. Not in office. Mgr said to give it to me. However never was given discount. POOR SERVICE - UNRELIABLE CAR - NOT PROMISED WHAT I RESERVED. Never again will I use Dollar.

Stay AWAY! Not only that they changed their internal car policy without telling the customer. These scumbags now charge you for the same vehicle one class higher. No sorry, no refund - nothing. And be aware: Dollar now forces every external vendor of vouchers to include the clause that you have to purchase a full tank worth of fuel - independently of what you actually used. We had the car for one day, after returning it the tank was still filled more than 3/2 and we had to pay about $82 in addition for gas that we didn't use - more than the rental rate! By the way: staff unfriendly, the car was smelly & dirty. Good bye Dollar. Lesson learned: I take my $ somewhere else and will advise everybody to do the same!

Do Not Rent from Dollar in Maui. July 2013, I rented a vehicle from Dollar Rental Car in Maui. When returning the vehicle, the female immediately pointed out some scratches on the vehicle and claimed they were not there when I checked it out. She called a gentlemen over who basically pointed for me to pull aside and shook his head. She said... "You would know if you hit something, right?" I was almost in shock that she was accusing me of the damages. I was again told to pull aside and go in the building to speak to a representative. Parking lot lady kept shaking her head saying... oh no, you should have this, you should have that.... I parked the vehicle and went in the building politely waiting for this representative to listen to me. She asked when and where the damage occurred.

My wife went from Seattle to LAX today. The rental car was already set up with Dollar Rent a Car through Priceline, as was supplemental car insurance. It took 30 minutes for the Dollar shuttle to pick her up at the airport and 2 hours and 20 minutes to wait in line at the Dollar rental office. So, it took as long to get her rental car as it did to fly from SEA to LAX! Then they told her that they didn't recognize the insurance that Priceline sold her and told her to buy the insurance they offered. My wife was too tired and frustrated to argue and ended up paying for this extra insurance. Since she called me with this news, I have been reading reviews on Dollar and see that poor service, add-on's and questionable charges are common complaints.

I rented an economy car and minivan. They guarantee a low price, but the refueling charge is a complete rip off. It is $9/gallon to refuel. Got up late and was about to miss my flight and did not have time to fill up my car. For a half of tank of gas, it cost me $120.00. It would have been cheaper to miss my flight. Advise: miss your flight - it is cheaper than their refueling cost.

I rented a Dollar Rent a Car on Southwest Air website when I purchased my airline ticket. At the airport in San Diego they have a small van. I had to take the second van which was an extra 15 minute wait. The car rental is located out of the airport and is a 12 minute drive. Upon leaving the pickup van I had to wait outside the rental office due to a long line. There were so many complaints that they finally used the Thrifty representatives who were also in the building. I was assigned a Thrifty Rep who tried to sell a lot of extras and I told her that I had waited 40 minutes to get to her and just wanted a car. She stated that they charge $2.88 for gas and I could save time if I paid the gas up front. I did just that and quickly signed the rental agreement which was higher than the proposal.

Where do I begin with my experience with Dollar Rent-A-Car? Firstly, I bought a deal on Priceline for a Mustang and registration at the Ontario Airport, took me at least 40 minutes with my husband impatiently waiting. Compared this with Hertz, who took me 5 minutes FLAT! Secondly, I was not happy with the Mustang as the back seats were too tight for the passengers. When to return after 3-days and the supervisor, some of the staff has an "attitude" - surprised for what I paid for Mustang rate and triples the price per day to downgrade to economy. Imagine my surprise and shock. Then, tells me haughtily after seeing my utter surprise - I can honor the rates. Thirdly, I called the call center to get help. And they all told me I have to visit the counter, but they can reserve the car for me.

I would like to share this incident. When reading it you'll see it's a self-explanatory situation that my wife and I experienced with Dollar Rent-a Car in Los Angeles on August 5th, 2013. Suffice it to say I sent this letter to their corporate offices in Tulsa, Oklahoma (by registered mail) August 23rd. I waited for a response, then I followed up with an online email about a month later to their customer service site. Their automated response is pasted directly below letter. Thus far, I never received any answer from the Dollar Rent-a-Car. Anyway, please feel free to go after this company in your own inimitable manner, and if you can.

Rented a card from Dollar Car Rental at Frankfurt Airport, Germany due to attractive Internet rate (via Travelocity). What reservation did not say is that Frankfurt airport has TWO car rental locations (one in Terminal 1 and one in Terminal 2), but Dollar has only a presence in ONE of the two (all other car rental companies like Hertz, Avis, etc. are present in both locations). We arrived in Terminal 1 an went to the rental car location in Terminal 1 (which is opposite of where we arrived and Frankfurt airport is huge). Of course, Dollar is in Terminal 2 and to get there you have to walk again back across entire Terminal 1, get on a train and go to Terminal 2. This is me pushing my father in a wheelchair and pulling a suitcase behind me. Took us 1 hour just to get to the renal car counter.

This is a copy of the letter I sent to Dollar after the Fact:

I had the very bad experience renting a car at Dollar Rental Car. My husband and I went to Cambridge on the Labor Weekend. We rented an economy car from Dollar Rental in Boston Airport (attractive internet fee). Our flight arrived to the Boston Airport at 3:00 pm and we was waiting shuttle bus to pick up us to the rental location almost an hour. I called the rental office twice during the waiting period. We spend 20 minutes to get the paper work done, but there was a 1 ½ hour wait to get the car. I asked the female agent who is so rude how long I need to wait get my rental car when I wait after 30 minutes, but she forgot put my name on her list. After another 30 minutes, I asked same question, her told me that she can’t tell you how many minutes I need to wait, because I rented an economy car and there is no economy car coming.

I was on a four-day vacation with my wife for which I rented a car from the airport location. On the second day of my trip (Friday, August 16th), I had filled up the gas tank and on the way, I had a flat tire while driving from Cancun to Tulum, near Playa Del Carmen. I was waiting in the heavy rain for any passerby to assist me in changing the tire as the airport location wasn't helpful at all in calling someone to help me out. After an hour and a half of waiting, a cab driver finally agreed to change the tire for US $30. Then, I called the airport location again and was told to return the car at the Playa Del Carmen location in exchange for a new car. When I reached this location, I was told that there are NO new cars available and that they will need to fix this spare tire and so I need to wait.

I rented a Mini-van from Dollar Rental in Nassau, Bahamas to pick up in Miami, Florida and to be returned in Fort Lauderdale, which was done. It was purchased for one week and two days which total to $480.00. We picked the Mini Van up and drove to Fort Lauderdale. When we arrived at Fort Lauderdale to collect the other passengers we discovered that the Mini Van was too small. So I return the Mini Van and got a Full Van on a Credit Card in Fort Lauderdale. I was told by the representative that I would received my refund on the Mini Van in Nassau. It has been Eighteen Days and a lot of disappointment and misrepresentation to Dollar Rental. As of to Date I have not received My MONEY ($400.00 US) Eighty Dollars was deducted for driving from Miami to Fort Lauderdale. I will like to have my money AS SOON AS POSSIBLE. Thanking you in advance for your assistance.

Like many other consumers, Dollar Rent A Car's electronic touchpad cost me $220 as well. After telling the agent that I didn't want insurance, he rushed me through the electronic pad to sign everything. Never do I remember seeing any insurance charges being added. He asked for my credit card simply for a deposit to ensure I returned the car because I prepaid. Never again telling me that I was being charged for insurance. He handed me a receipt that was illegible where the charges were listed, but somehow the ink was fine at the top and bottom of the receipt. When I disputed the charges, both on site and with the customer "service" number, I was basically told that I was an idiot, I signed, and there would be no refunds. Never will I use them again, and I suggest you don't either!

I wish I could give this place no stars. I reserved a rental van in May for 8/24/13 pick-up. I got to the airport at 9pm, my reserved time. The agent, Ian, took my credit card and license, asked all my personal info about my trip then told me he had no vans. **. I reserved in May. What was the point when you tell me you can offer me a car? Did I reserve a car? Hell no. I needed a van to return my college student to college. A car will do me no good. Then he tells me to go to Hertz because they are partners and he so sure they have vans.

We went to the Dollar Maui location to pick up our rental car. There was an 1 1/2 hour wait to rent our car. By the time we went and got our car, my husband did a quick "walk around" and did not see anything, but was not completely thorough due to the long line and travel time to get there. When returning the car, the agent walked around the car and asked what we hit to scratch the bumper. My husband responded, "Nothing to my knowledge". We then got the response, "If you hit something you'd know, right?" So my husband, caught off guard, responded, "No, I did not hit anything. Let me get out and take a look."

Dollar Rent a Car NIGHTMARE. BUYER BE AWARE OF DOLLAR RENT A CAR!!! I've rented with many companies in Europe and all over the world throughout the years such as Enterprise, National, Avis, Hertz, and Budget and never experienced as low quality service and fine print traps that resulted in additional unexpected fees and an old piece of junk vehicle as this year with Dollar Rent a Car. Story begins in Frankfurt where we booked a midsize wagon to carry us on our European vacation. The reservation showed a total price of 364 EUR but by the time we drove off we were being charged 628 EUR.

I rented a car in August 2013 at Las Vegas airport (attractive internet fee). I returned the car filled with gas on the expected date. I was in a hurry to catch an international flight and there were not enough Dollar RAC employees in the returning area. I parked the car and went to the front desk because there was no one in the small office at the parking lot, just a sign mentioning that you will be attended at the front desk. I left the car keys and the gas receipt for $45.11 with an employee. I asked him if I need a counter receipt or something so I do not have any troubles later on. He told me it was okay and I trusted him, since I had rented before in the US (with other companies) and basically I privileged the vendor-customer good faith. Unfortunately, on August 8th, 2013, I notice a charge in my credit card for 41% over the agreed price.

I rented a car in Seattle on 4th of August, 2013. I found the female salesperson so rude I was actually embarrassed for HER rather than me. On a nicer note, the young man that showed me around the car was WONDERFUL and they should have traded jobs. When I dropped the car off - I found them to be very polite... However, the first experience is the one we notice and MY COMPANY uses so many rental cars it is going to be sent to head office - I was so tired I forgot to get her name - however, being given this venue helps me greatly.

I was at airport rental in Ft. Lauderdale and I was told by clerk to make sure I filled up tank before returning or I would be charged $10.00 a gallon if I didn't. I filled up at a Vallejo gas station 7 miles from the airport. When I returned the car attendant asked if I filled up and I said yes. When I got my credit card, I was charged $123.00 for fill up. I am still fighting this charge. Why is this company being allowed to get away with all these deceptive practices? There should be a class action against this company. I know of no other rental company that gives you 5 pages of a rental agreement and keeps pushing you to get liability when you tell them you have it with your credit card and your own car insurance.

We had a unfortunate encounter with the folks at Dollar Rental Car near the Cleveland Airport. All went well until the part about toll expenses. They spent considerable time convincing the three parties renting from them that we needed the EZ Pass because of the very expensive tolls we would pass through on the way to New York. We have no tolls in Utah so we had no other option but to believe them. After all we are standing there waiting to hit the road. But it turned out they were not mistaken, they outright lied about how much the tolls are. Not only were we way overpaid on tolls, they actually manipulated us into thinking it was a great savings when it is just a moneymaking scheme of theirs. They are very dishonest at that location. Now the really great part. All calls to corporate resulted in being told that we signed a contract so tough luck. I'm not kidding. The last girl said she was sorry but it was tough luck. Great customer service, NOT!! I will never rent from that company again. It's not just the dishonest employees, it's from the top down. Beware of them. Stay away from Dollar at all costs.

We had the worst experience renting a car at Dollar Rental Car in Isla Verde, Puerto Rico. We paid for the rental, full cover insurance, toll sticker AND for the gas so we didn't have to worry about filling up the tank when returning the car. First, they were giving us a car that was scratched and dented everywhere and the seats were all stained. We refused it and they gave us another car. On the way to our destination the car was making a noise in the front. Well, the fender was falling. We called the office and they brought us the same car that we refused the first time. Yeah!

First, waited 40 minutes in the line at the counter, another 40 for the car to arrive. When finally several cars arrived, we were given a key and told "down there". The vehicle this other family is not picking up. Second, no spare tire or tools in car. Third, we realized at checkout that an extra "insurance" for roadside assistance was added to our bill, even if we had said at the counter that we did not want it, and it was not even listed at the bottom of the paper bill in the accepted/refused list, which would have made it easier to spot it. We discussed it with the person at checkout, who said to call customer service. And fourth, we called customer service today, and they only said we should have read the bill line by line before signing. In many years of rentals, never seen such bad faith, considering we specifically had said we did not want it while at the teller.

We rented a car from Dollar in Salt Lake City for 16 days. We were quoted a price of $480 with all taxes and fees. When we arrived, we were asked about insurance and upgrades. We declined all. We were told to initial in 4 places that we were declining everything and given a total of $480 to be charged when we returned. We were not given a copy of the contract, which should have made me suspicious, but after a long day of travel, we wanted to get on our merry way. When we returned the car, the gentleman printed a receipt that totaled $980.35, about double the price we were expecting. We right away said this was incorrect. He sent us to the Dollar counter and they said we accepted the insurance of $21.99 per day. I said "We declined all insurance and initialed that we declined." They had our initials and had circled that we wanted LDW1 insurance.

I just came off the WORST nightmare a traveler could face, and the cause was my experience with Dollar. I rented my car in Newark, as my father was critically ill and I had to get to New York. I was told Dollar agencies were "all over" NY. I kept the car for a couple extra days, checking in to be sure it was okay. When I looked into dropping the car as close as possible, in Albany, the manager said it would be a $99 fee. I agreed, and booked my flight. I called back to ask the time the car needed to be back, and was told (this time) that the fee would be $250!

Dollar Rent A Car - Midland, TX: In 40+ years in business and well over 100 car rentals, this was the worst car rental experience I've ever had. Upon arrival at the airport, I was informed that the $66.86 (including taxes and fees) specified in my online confirmation was "just an estimate" and the actual charge would be $93.63. According to the person at the Dollar car rental desk, their price is always much higher than reservation prices over the internet. I've filed a complaint with the corporate office but have not heard back yet. I'll be interested in learning how they can justify this scam.

We took a family vacation to Florida a little over a month ago. My husband reserved a rental car beforehand, and when we got to the counter to pick it up, we were greeted by one of the nicest ladies I had ever met. She asked about our trip sounding very sincere, was very sweet to my little boy, making small talk whenever she was able, and sounded honest when she offered to help make the most out of our rental car. First of all, we had reserved a compact car because we just needed something for the 3 of us (& our luggage) to get to the resort & back to the airport. My husband had previously mentioned something about saving money or not spending a whole lot, so I was surprised when she attempted to talk him into an upgrade for a Mustang convertible! I understand trying to sell the upgrade and asking the one time, but the fact that he had already stated he wanted to save money, and then refused her offer the 1st time should have been enough to tell her NO.

I had an accident with their rental and my insurance company covered all but the time out of service expense. They asked Dollar to provide proof of time out of service and I requested that they provide me with written proof that they had complied with my insurance company's request before I felt it was okay to pay the extra charge. They ignored my request and now are just turning my bill over to the credit bureau agency. Why is this happening? Doesn't Dollar care to comply with reasonable requests made by their customers? They seem to feel they are above spending time to do the right time, yet they expect to be paid for doing their paperwork even when it is not finished (an additional $50 tacked on to the out of service charge). I think they are out of line and should provide me with proof that their charges are in compliance with standards all of us have agreed upon.

I clearly did not want the insurance offered. I clearly told the employee I did not want any extra charges. I explained everything was prepaid and I did not want anything extra. NOTHING! He understood, so I thought, and said there would be a $300 hold on my credit card until I returned the car. I was told to sign the next 8 blank screens, as he continued to assure me that I was not signing up for anything extra. Two weeks after returning the car, the $300 hold charge was actually an insurance charge and those "blank" screens on my end were actual contracts on his screen! I have called to get my refund, but was denied. I disputed the credit card charge, but again denied. I have reported this to BBB, and now will seek media coverage! I am on their cameras waiving my hands and telling the employee several times I did not want anything charged!

I rented a car while traveling at the St. Louis, MO airport location and the car I was given had a battery issue that caused it not to crank on that Wednesday & Thursday. After calling on Wednesday, I was told that they did not have personnel to bring me another car and I had to become an administrator for the 24-hr roadside service because Dollar could not provide the information because of computer issues. It sounds like there is a problem with having functional equipment.

Phoenix Sky Harbor - My daughter had reservations for a vehicle for 16 days. She had all of her confirmation on her iPhone. When she went to pick up the vehicle, the price had changed to 3x what her confirmation was. The person behind the desk said she was sorry and we could go find another rental elsewhere if we weren't happy. So, that is exactly what we did. Thank you, Enterprise. They gave her a better deal because of Dollar's lack of customer service and lack of standing behind their price confirmations.

When we declined the extra insurance, the sales associate (Edgar) got very hostile and aggressive. Very rude! I have used a lot of other car rental companies and this place is by far the worst. We rented a Ford Taurus and the interior was filthy. The windows had a film on them. Had to stop and clean to drive. There were dings and scratches all over exterior of the car and I can't forget the horrific long lines you have to wait in just to get to the counter. They will never get my business again. Dollar Rent A Car in Maui, HI.

I had a reservation for a Compact at Dollar Rent A Car. The reservation was #**. The reservation was done and paid to RentalCars. I had many problems when I went to Atlanta International Airport to get the car. They didn't have any Compacts available at that moment, so they forced me to accept a larger car under the argument that the Compact I had a reservation was too small and the bags I had (one bag) would not fit the car, and there were many 8-wheeler cars on the roads. No matter what I said, the assistant kept forcing me to accept a larger car. In the end, I just accepted that because of his insistence. But the problem didn’t stop there. He said I didn’t have full insurance. I told him my insurance was full, and he said I would have to pay for total insurance, which was not true because I had already paid for that.

My flight canceled in Jacksonville so I made an online reservation for a one-way rental to Savannah, GA about 120 miles away. This would allow me to catch a later flight and still make my business meeting. When I got to the counter about 15 minutes later, they couldn't find my Res. I checked my email and had not received a confirmation either. The agent said, "If you will sit over there for five minutes, I can fix this, no problem." After five minutes, he called me over. We discussed the one-way rental and that there was no drop off fee. We discussed that Savannah would not be open when I arrived so he recommended to use the "express drop box".

I reserved a van for a week from Dollar. When checking out the van, I asked the person doing the paperwork about a possible refund if returning the van a couple days earlier just in case. I was told clearly that a $15 refund will be applied for every whole day of early return. Turned out I needed the van for only 5 days and returned it two days earlier. Instead of getting $30 (2x$15) refund, I was actually charged $20 early return fee I was not aware of. Even more ridiculous, the manager I talked to pointed to fine print, which I don't know how many people would have time to read considering the long line waiting behind you, and said he does not care what I was told and only go by the signed document while the paperwork guy was standing next to him. Hard to believe. I consider this a pure rip-off.

I left my camera on the floor of the back seat of our rental car when we returned it in Las Vegas by accident. When I realized it about 2 hours after, I tried calling many times, many different numbers. After being on hold for over 40 minutes and being transferred to incorrect departments and then finally through to the Lost and Found department (which was closed), I went back to the location where we dropped the car off (this was now 4 hours later). After waiting in line for about 30 min., someone went and looked at the vehicle which had now been cleaned only to come back and say that there was no camera in the car. I left with a number to contact, which I have been trying to call all day today (as it's now Monday) with no answer and no return phone call. They will not transfer me to a manager when I call the switchboard and they don't even have a service for me to obtain a written form to use for my travel insurance. This is the worst experience ever and I still have no idea if my camera has been found or if they have even questioned the employees about it?? - Very unhappy customer.

It was the worst rental car I ever got. They included so many extra charges which were never visible when I was making the booking. On calling also, they didn't inform me of these additional charges. Worst place to rent a car. They took around $150 extra from me.

I rated this a 1 star only because giving it 0 stars was not an option. My husband and I booked a package trip online which included hotel, airfare and rental car. When we went to pick up the car, we were asked to initial a sheet after the woman explained that there would be a hold put on our card and it would be credited back to us. The car that we were given for the week had stains all over the seats, but we dealt with it since we didn't plan on driving it much. After arriving home from vacation, there was a $275 charge on our card from Dollar Rent-A-Car.

We thought we were getting a good deal with Dollar. We were so wrong. They were not really helpful. The extra fees they kept adding on we're unbelievable. I will never rent from them again.

To everyone who ventured into hell with this company, I feel your pain! To anyone looking into renting from this company, DON'T! To start with, whatever is spoken between you and the employee at any location is considered private! If the employee tells you everything wrong, has you sign additional stuff telling you it is something else, corporate does not care. All they say is, "It was signed, agreed and that you understood". In their eyes, as long as they make money, it doesn't matter who they scam!

HORRIBLE! I did a little research and Dollar Rent-A-Car seemed to be the cheapest. Traveling on a budget to Florida, I thought we could save some money with this company. What a mistake. I was given a Dodge car, which looked nice but within two days, the front end just fell off. The bumper clearly had double sided tape keeping the underside of the bumper on and a note that said "REPORTED". I contacted the company to let them know about what happened and they said that it shouldn't be a problem. So I returned it. Two weeks later, I received a bill for $187. Not worth the trouble. Please learn from my mistake and go to a more trusted company. Dollar Rent-A-Car is a SCAM!

I rented a car from Dollar and upon returning the car, I had to fill out a form for a couple hairs on the driver's seat. I was told I would not be charged a cleaning fee. My daughter and her boyfriend witnessed the conversation. I returned the car and was told the only charge was for the weekly rental with their insurance would be $277 and change. 3 weeks later, there is a charge on my account for $50.00 for a cleaning fee with no proof, after I was told there would be no charge. I am still fighting this at this time. I had called my bank when I found out it was pending before the money had been taken out. They told me I had to wait until the money had come out before I could do anything. So the money comes out and now I'm fighting the bank and car rental. That's some scam they got taking on charges weeks later without noticing by the customers.

I picked up a Dollar rental at Midway Airport in Chicago (April 2013). The clerk confirmed someone had previously smoked in the car; however, it was the last car left. I was on a business trip and needed to make a dinner appointment, so I took it. I drove at low speeds for a while, after traffic cleared up, at speeds over 40 - 50 miles - the car began to shake and steering wheel was hard to control. I called and they said that they would send another car. I waited approx. 2 hours. They brought another car and I missed my business dinner. I'm now charged with $238.25 for towing charge. I disputed with AMX. However, Dollar claimed mechanic said there was nothing wrong with the car. As a business traveler, I depend on a rental car to get me back and forth to appointments, and find their response, "so-called" findings, incorrect and appalling. I refuse to pay for this fee.

At pick up of the car, we asked to extend our time by four days. In addition to the $23.09 per extra day charge, we were charged an additional $10.99 (x4) return change fee. Other undisclosed fees included: vehicle license fee - $9; LIA contract fee - $5; Energy recovery fee - $4.50; add'l. driver - $196.00; concession recovery fee - $64.30 and state tax - $38.64. Not one of these fees was mentioned at the time of booking; we were just told "airport taxes" would apply.

Be careful what you sign. They will sell you optional insurance and not mention it to you. When you sign and notice it later, it will be too late. Go with other company.

We rented a car through Orbitz and prepaid a couple months prior to our rental. When we went to pick up the car, we had to wait 30 minutes for the shuttle from the airport and then another hour to get through the line to get our vehicle. They insisted that my husband's driver's license was expired when it is not. He renews his license in 2 weeks but they said the license was worn and it looked like a 3 for March instead of 5 for May. They would not list him as a driver. We rented from Budget in Hawaii in November and did not require a deposit.

I would like to advise all that when I went to pick up my rental car from Dollar Car Rentals at JFK airport, the person on the counter (named **) told me that I was obliged to pay for a full tank of petrol in addition to the cost of the car rental that had already been arranged with Expedia. I was told that this was part of the Terms and Conditions of the package I had booked with Expedia. I told the staff member that at no time had Expedia advised me that I would be obliged to purchase optional extras at the moment of car collection. The staff member was both dismissive and patronizing, and insisted that I had to purchase the extra fuel option. Only after getting visibly annoyed and angry with her did she finally oblige and allow me to take the car without the optional extra.

I rented a car that didn't start at 11PM. Dollar was closed so roadside assistance could not help us. I caught a cab back to our hotel. The next morning, we were told by Dollar that we had to be with the original car to get a replacement, which was 8 miles away. They declined to pick us up or pay for the taxi fare. After an hour on the phone and spoiled plans, a new car was dropped off at our location. After asking, they offered a 10% discount?! After much negotiations, a credit of one day car rental was given despite 2 days of inconvenience. And get this, a full day charge was added because we returned the car 3 hours later than stated. Again, they declined to waive the additional fees stating, "We already gave you a discount."

Our camera was left behind after we returned our vehicle to Dollar Rental. We tried numerous times to call Dollar representatives without satisfaction. My boyfriend called many times (he lives in the UK) and he was put off in many ways. He was told to call back, that there aren't any agents available in the Lost and Found. Lost and Found does not open until Monday and no one would answer the phone and he could not get a live customer service rep. I called Dollar Rental from within the US and was able to speak to a customer service representative to let him know that we had left behind a camera and it was very possible that it was still in the vehicle that we had rented.

I rented a car at Dollar Rent a Car in Seattle, WA. When I returned the car, I was told I had a scratch across the front grille of the vehicle. It appeared that there was mud on the front of the car, and I believe had it been washed off, there would have been no marks whatsoever. I had to catch a plane, so I filled out an accident report. I received no copy of the report. About a month later, Dollar - Thrifty Car rental sent me a bill for $836. $700 was for repair of the vehicle, $55 for administrative fees and around $70 for the vehicle being out of use, apparently for about 4 days - as I rented the vehicle for about $15.00 a day.

My wife who never rents cars pulled into the lot in Orlando without filling up. When she asked to leave to do so (she had plenty of time), she was told if she drove off the lot, she would be arrested. Okay, so she messed up but then when she spoke to the manager, he laughed at her! My children witnessed this. I will never do business with them again.

I rented a vehicle from Dollar Rent-A-Car in San Diego and returned it in Palm Springs. I, like others, signed screen after screen of waivers to get the vehicle. My original quote was $444.10. The final bill was $596.99. Dollar charged me $84.54 for fuel (compact Kia Rio). Upon returning the car in Palm Springs with a full tank of gas, I asked the attendant what he needed from me. I was told, "Just the keys," and a receipt would be emailed. Later, I was told that I should have provided a receipt for purchase of gas within a 10 mile zone. The customer service representative I spoke with was rude and refused to allow me to speak with anyone else. The manager at Palm Springs told me there wasn't anything they could do about it now that the bill had been posted. I will not use Dollar Rent-A-Car again and will encourage others to find other vehicle rental services.

I had lots of issues with my rental. I picked it up later realizing after I'd left the area the registration was expired. The oil needed to be changed also, so I was concerned. On the way back from my trip still 5 hours away from home, we had a flat. Roadside assistance was of no assistance so I paid $200 for a new tire to get me back home. As we were getting the tire changed, another car pulls up with tire issues. They too rented from this company as well. Getting back, I told the representatives all this info for them to only say they don't know what happened and they look over and maintain all their vehicles. They had no reasoning for the expired registration. They said what they could to get me out of there and call customer service. Customer service was no assistance because I did not purchase the protection plan but the car was in this condition when they turned it over to me. I will never again rent from this company.

An old fashioned bait and switch, stay away. This Dollar Rent A Car is a franchise and not a corporate store. I made reservations for a mid-size car. I arrived on time to pick the car up only to be told I had two choices: take a sub-compact car that wouldn't accommodate our luggage saving $30 off the 8 day rental, or take a minivan at the cost of $10 more per day costing about $100 more plus extra gas. It was late. We were 2 hours away from our hotel, and the other car rental places were booked. We took the van, and I called Dollar customer service the next morning to complain about the failure to honor my reservations. The customer service rep wanted to call Panama City. I asked to speak to a manager. She put me on hold for about 5 minutes. The phone began ringing and then disconnected. I emailed Dollar customer service. They did respond saying it would be 20 to 30 days to respond. Awful, pathetic and just plain dishonest. I'm done with Dollar. You should be too.

I rented a Ford Escape from Dollar on 3/22/13 for a short vacation. My experience was much less than satisfactory. First, I opted to purchase a full tank of gas at the counter. The gas was approximately 20 cents per gallon more than the going rate, which I was willing to accept because of the convenience of not having to locate a station immediately. However after leaving the airport, I noticed that the gas gauge was actually showing a bit below full, so I had paid for a full tank and not received a full tank. To make matters worse, the rental documents show that I was charged for 19.5 gallons of gas. A web search of vehicle specs for the Escape shows that the tank is actually 17.5 gallons. Setting aside the less than full tank, charging me 19.5 gallons of gas in a vehicle that has a capacity of 17.5 gallons is outright fraud.

My husband had reserved a rental car online to be picked up at the Ft Meyers airport. When he was completing the paperwork to pick up the car, he was told that there would be an extra charge for me to drive. We questioned this as we had never had this charge applied and have rented cars from many other companies and in many states. The Dollar employee said that it was a Florida law that spouses must be handled as additional drivers. As I was completing the paperwork, the Dollar employee then pretended that we had missed out on a great deal on a larger car and that he'd be happy to get us the deal. When asked, the employee admitted that this "great deal" cost more than our current agreement, although he said it was really only a tiny bit more for much more space. I asked him how much more and he said only a total of $50 more. He was clearly trying hard to up-sell us.

I was charged a fuel charge of $9.29 upon return of the vehicle. I filled the vehicle up to full and was charged because I failed to fill up within 10 miles of the airport. I live barely 10 miles away from the New Orleans airport. It was my first and last time renting from this company. This company will not be in business long by ripping the customer off.

I booked a car from Dollar online through Kayak.com. Their price was the lowest of all the rental companies. The pickup was at the Atlanta Airport. When we got to the counter and the agent was going over all the terms and conditions, she noted that they will charge us for loss of use if the car is wrecked or damaged and that our insurance company would not cover that charge and that if we wanted coverage, we needed to buy their policy which was over $20 per day.

After renting an inadequate vehicle, I left a comment online and then I received a letter from Darrell Floyd, the owner, saying he will not rent to me again. Headquarters was shocked with his retaliation and said it was unacceptable. Even his letter had misspelled words. He's unstable.

On February 16, 2013, Dollar Rent A Car at the Fort Myers, FL Airport (RSW) refused to honor my confirmed reservation for a vehicle. (After booking my reservation with the Booking Group, I received a written confirmation and a reservation number from both Dollar and the Booking Group.) When I arrived to pick up my vehicle, I provided my confirmation notices, and the Dollar representative refused to honor my confirmed reservation. She charged me $490.55 instead of the $220.01 confirmed rental cost that was supposed to be payable upon arrival. I needed to get to my vacation on Sanibel Island, so I had no choice in the matter. In addition to very poor customer service, Dollar Rent A Car appears to be involved in 'bait and switch' business practices.

In October 2012, we reserved a car through Dollar's general reservations and was told that there was no additional charge for the second driver if married or, in our situation, a same-sex married couple. When we received the email confirmation, we noticed that #1 under conditions noted that there may be an extra charge for an additional driver. We called back and the Dollar reservation representative said that there would be no additional charge as long as we showed proof of living at the same address. Our driver's licenses have the same address and we also took our marriage certificate with us.

I've been renting with Dollar for at least 10 years with no problems. This past week, I called to change the return time for a vehicle. I followed all the telephone prompts. I spoke to an agent who said she would change the reservation return time as requested, and there would be no additional fee. I returned the vehicle the following day 3.5 hours later than originally planned. As had been agreed during my phone call, I was surprised to be told that there was now a $200.00 additional charge as the vehicle was returned late. I explained that I had spoken the day before with a representative who had changed the return time. She had, in fact, changed the return time to the day before, which was a day earlier than the reservation originally ended.

I had gotten a confirmation to rent a passenger van to take our youth group to a retreat. All set, right? No - not to Dollar Rent-a-Car. I received a call the night before we were to leave stating that a school (who was using the van) called to say that they needed it through the weekend, which then supposedly affected our group by them not having a van locally. The manager who called said that he would do what he could & would let the guy working in the morning know as well, and that I should call in the morning. If he couldn't find anything, then he said that I would need to find another place to rent the van. (Did I mention that this was Valentine's Day night so that it affected my quality time with my husband by preoccupying me?) So then next morning, I called. The guy working did not have any note from the manager stating that he was to work on it for our group. Noon on the day that we were to leave (at 4pm), I found out that they could not honor the confirmation. I spent the next few hours trying to find a place that rented passenger vans (which was very challenging!) so that I wouldn't have disappointed teens, who couldn't go to a retreat because of Dollar Rent-a-Car.

In November 2012 with confirmation # **, I made car reservations through Travelocity to rent from Dollar Rent A Car for a compact wagon (Volkswagen Golf or similar) for a trip to Munich, Germany. It was set to commence on Jan. 10th through Jan. 31st for a total price of Euro334.85. Upon arriving in Munich, Germany, I found out that Dollar Rent A Car subcontracts out their car rental service with a company named Terstappen. Upon giving my reservation number, I was advised I could not rent the car without mandatory car insurance. They also did not accept credit card insurance unless it is Mastercard Gold and you have a letter from Mastercard indicating that you have coverage. This was not advised by Travelocity or Dollar Rent A Car when they provided the car rental quote. They refused to accept my Amex Gold, Visa or Mastercard Gold without a letter from the company.

On Wednesday, January 23, 2013, I rented a car from Dollar Rent a Car at the Tampa airport. The clerk took my credit card and saw that it was a travel card. He went through the motion of swiping the card and told me that it failed. He said that he would have to enter the information manually. He entered the information manually and told me that the card failed and that I couldn't use the card anymore as it was locked out of their system for 24 hours. He then asked me for another credit card. It is important to note at this time that my first card covered the insurance costs of the rental card but the backup card did not. Now, I was forced to take the supplemental insurance from Dollar.

I rented a car at Frankfort airport after reserving it weeks before in the USA. I reserved with Dollar Rent A Car for about $200. When I got to the counter, they refused to take my credit card insurance and said I had to take theirs. I went to other rental counters and they had no cars available. Back to my original rental, I paid $500 for the required coverage as I had no choice. The agent asked if I wanted refueling and said yes, since she stated there were no filling stations near the airport. Since we would be in Europe for another 8 days, the cost of the fill up at the end of the trip, and our flight times, would make it easier to have the rental company do it.

The car's power supply didn't work and I was in an area at night in Virginia that didn't have cell service. I was using a directional unit, so it ran out of juice. I was lost and couldn't call anyone. When I finally got out of trouble and told Dollar, they only said, "Well if you called us, we could come and replace the car." Little late Dollar. How about making sure the cars are rentable before you let it out of the lot? They also charged me more than the confirmation amount when I went to pick up the car. Beware, this company has very poor customer service. When I tried to resolve it with them, they told me they wouldn't do anything.

We completed an online registration for a rental car with Dollar on Sunday, December 23, 2012. The registration was detailed and exactly what we wanted and we received a grand total price and a confirmation number **. When we arrived, the line was very long and we had our 3 young children with us, who are 3, 5 and 6 years old. After waiting just under 55 minutes, we were finally next. I handed the Dollar agent our confirmation sheet that detailed exactly what we ordered and agreed to. He then proceeded to try and sell us an upgrade, then a GPS system and then insurance. We politely told him that we did not need any of those and that all we wanted was what we had already ordered and reserved online. We trusted him to honor what we ordered and what we handed him, and with a crying baby in my arms and two boys saying that they needed a bathroom, I simply signed the screen several times not reading through each line.

I booked a van on Orbitz from Dollar in Frankfurt, Germany in July 2012 for a trip on December 23, 2012. The Orbitz reservation for the van was $423.00 for the 4 days and the actual bill that I received from my credit card company when I got back was $724.00. They even tried to charge me for snow tires. They were just normal tires. Orbitz, which I use often, would be concerned of deceptive practices and Dollar should never be used in Frankfurt, Germany. I have disputed the charge and we shall see what happens.

During our trip to Lanai City, Hawaii, we rented a car with Dollar Rent A Car. Several days before the flight, I needed to change my flight (because the car rental was not open when our flight got in). I called Dollar and asked if I could change my car rental to earlier in the day. They told me that there would be no problem. The morning of my flight (while I was at the airport), Dollar called and told me I didn't have a car rental. Normally this wouldn't be a problem because I could rent a car from another company but Dollar is the only car rental company in Lanai. After complaining for approximately 20 minutes, they eventually said that I would get a car that evening. I was very dissatisfied with the service of the company online and by phone but to be fair, the receptionist at the Dollar counter in Lanai City did get me a car earlier than that evening. Despite this we will never rent from Dollar again.

My family rented a car in Denver to go to Breckenridge. We encountered a long line at the counter and it took a long time to complete the paperwork. We tried to get a larger vehicle but they didn't have any other vehicles. The road became icy and my husband realized the brakes were not catching at the same time. On the icy road, this became a life-threatening situation. Fortunately, he was an over-the-road truck driver and a very competent driver. He feared for my family's life in this car. When we reached our destination, he called Dollar and told them of the problem. Their only reply was they would haul the car back to Denver but if no problem was found, they would charge us for the towing. We didn't trust them to be honest about the mechanical problem with the brakes. This is a cut-rate company that is not customer-friendly.

I made an online reservation at dollar.com for a car. I received a confirmation number (**). I had given them my flight number and arrived at the (SDQ) airport on time, and was told, "We do not have a car for you." I had prepaid for the car using American Express credit card. I had luggage and could not find another rental car. Now, what am I supposed to do?

My credit card account shows an extra charge of $210 dated six days after I returned the car at the Miami airport. When I called customer service to inquire, I was told I didn't return the key, which is absolutely false. They have my cell phone on file and could have called me at the airport, where I was for the next 2 hours after returning the car and key, but that never happened. This is a total scam. What are my recourses?

I booked a car through Hotwire from the Dayton, OH branch so that my 92-year-old mother and I could fly in to see my sister under hospice care. When the family was called early and I had to reschedule our flight to an earlier date, Dollar refused to let me pick up a car early and blend it with my original package which was paid for in advance. They said I would have to buy a new package, bring the car back in the middle of my trip, pick up the other car and return that at the specified date. I told them that was absolutely ridiculous and asked to speak to a manager. Of course, no one was available. My plan was to call Dollar customer service today, but after reading the reviews, I am having nothing more to do with them except writing a letter of complaint to their corporation and to Hotwire. Horrible customer service.

I returned the car 3 hours late and got charged for a full day´s rent even when the contract states an hourly late charge.

I reserved a rental car online from Dollar Rent a Car, at which time I was given a quote of a special rate of $26.10 per day with additional tax and fees. The cost would be $114 for three days on a mid-size. On Nov. 2, we arrived at Ft. Laud Airport and picked up the car. The bill came to $354 once the insurance and fuel charges were added. The car was picked up on Nov. 2 at 6 pm and dropped off on Nov. 5th at 12 noon. The total of renting the car came to three times the amount they quoted and when I called their Customer Service department, I was treated as if this were a very common problem that was not their problem at all. We would have rented another car that day but the airport was a mad house with all the people fleeing from Hurricane Sandy. I can't help but wonder how many people are being taken advantage of by this rental car company and who oversees their misleading practices of rental pricing. I will never rent a car from them again and advise anyone in need of a rental car not to use this one!

I was quoted a price for 5 days ($280). After a very aggressive presentation of what would happen to us if we had an accident, even with our own insurance, we still refused the add on company insurance. They just got more aggressive until we gave in. Then they did not tell us that there was an additional fee (daily) for my wife to drive. By the end, we paid almost $300 more than the agreed price. It's not right to take advantage of people that are tired and already requested no extra charges since we have good insurance and did not want the extras. I felt pumped for personal information and manipulated, and the information used to make me feel guilty for paying more fees. That is a bad way to do business. I will never let this happen to me again.

My family and I experienced first hand how theft by deception works. We rented a car through Orbitz along with our flight package to Orlando's MCO airport. We also were asked about insurance and declined, and now just sign in the box! We were never given the info on the different options with regard to the gas. What a surprise when we returned the car and was charged $9.29/gallon or $110 for gas that should have been $3.23/gallon. I recommend, if anybody uses Orbitz to book Dollar, that you call Orbitz and let them know your experience. I did and maybe the more people complain, they will take notice. They also need some customer service skills (Dollar rental that is) because they were rude!

First experience renting from Dollar at Nashville, TN Airport. Late at night, while standing in line, my wife and I watched how rudely the two customers before us were treated. My wife suggested we find another vendor. It was late and after a long day of travel; I said no. That was a mistake! We got a car, and while driving on the Interstate, had a stone chip the windshield. We returned the car; we filled out the form and left it on the dash as no one was there at 6am. I use American Express when renting cars and have their additional coverage policy. I reported it to AmEx. AmEx paid the repair except for the $11.17 "loss of use fee" and a $50.00 "Administration Fee".

I rented an Altima in Austin, Texas. I was charged additional, fees, charges, surcharges I was not aware of. Besides they said my car had less than 1/2 a tank of gasoline when returned so they charged me more than what I paid for a full tank of gas! Total rental fee was 150% more than original quote by Orbitz.

On October 13, we rented a car from Dollar. We waited in line for an hour. When we were being assisted by the agent, we told him upfront that we did not want any additional insurance because we already had one. He said, "So you're going with the minimum." We were very clear about not wanting any additional insurance. In fact, we have previously rented cars from Dollar and never had additional insurance. When my husband got the bill, it was twice our reservation amount because of the all the additional insurance added. He then said that we needed it, and that it was the minimum insurance. We were quite clear about our intent. He said we could change it, and motioned to the end of the line. We let it go rather than wait another hour. We felt that we were strong-armed and hustled when we were clear on what we wanted. I wish someone from Dollar would respond about this practice.

The clerk literally told me I must buy additional insurance although I carry insurance myself. I complained to manager and was emailed a lousy 10% off on the next rental - seriously? The company is dishonest with customers and I get a 10% off coupon as an apology?! Wow. Don't rent from Dollar.

Our flight to NY was cancelled, and we were able to fly into Cleveland on the morning of Oct. 29 and we were diverted to Cleveland. Upon arrival, we went to the Dollar desk and were able to rent a Chevy Traverse to make the drive back to NY to be with our families during this devastating storm. We told the desk agent our plan to hopefully make it to NY LGA that evening and return the car. She told us if the storm caused closures, etc., we would not be charged the extra fees. The rate was $69.99 for the day with a $200 one-way fee. Total rental amount would be $459, since we took extra insurance given the situation. The drive was slow due to the storm, and at 6pm, we found out that all of the bridges and tunnels would close at 7pm and we would not make it in time. We remained outside of NY until the storm passed.

I rented a vehicle (Ford Fusion) at PHX. All seemed okay, except for the awful on and off smell coming into the car while driving. After two days, I left the car parked for dinner time. I came back at around 11:30 PM and the battery was really low, not enough to start the vehicle. Nothing was left on or plugged in whatsoever and the car was left alone for about three hours only. I had to call the truck to jump-start the battery. It arrived after one hour and started the car.

I received a credit card charge from Dollar Rental Car in Greensboro, NC, a location I had never been to in my life. I called my credit card company who wouldn't honor the charge, because all Dollar could come up with was a profile printout of all my personal information from being a Dollar Club member. They had no signature or verification that the real customer had been identified.

There was a scratch found on left fender only after vehicle was moved to back and was charged $254.71 for repair. The service was horrible but it was not the main complaint. The main complaint is that the scratch was not documented or noted by a thorough inspection by two renters and the attendant on returning the vehicle. The agent took the car to the back lot without explanation and came back saying there was a scratch to the left fender. The renter asked to see the scratch and the car was brought back to the front lot. There was a scratch that looked like someone (the agent? We had a difficult time with this same agent when the car was rented) keyed the car!

We rented a car at Miami airport, online quote for $170 for the week. It actually turned out to be $540. We were told we could not use our own insurance and had to take theirs. After waiting over an hour in the lineup to get the car, we were told by the service rep that there would be no problem if we returned the vehicle at noon. According to Dollar, we returned the vehicle at 12 noon, which was 21 minutes late. When I received my credit card bill, I was charged an extra $68. I called customer service and explained the situation and was told, "We have no record of that and you have to pay because you were late returning the vehicle." Anyone who has ever tried to navigate Miami airport will agree that it is a nightmare, especially trying to return a rental car. I contacted their complaints department by email and was told there is nothing that can be done. They are sending me a $10 off voucher for next rental. I will never rent from them again. They gouge you from the minute you get up to the desk. Please shop around for a rental car. They are not the cheapest and you pay extra in the long run.

Not only was I charged $26.97 for fuel because I didn't have the receipt (I did top off the tank), I was charged unknowingly(!) a loss damage waiver (whatever that is) for $49.98 two days, and charged twice for an additional driver because we paid in cash and it was not recorded on the receipt. So they charged my credit card again. Total overcharge was $131.41 and I only drove the car 64 miles round trip. I will never use Dollar ever again.

Dishonest Employees - The car fell apart while I was driving it, no joke! There was one huge joking matter, the so called road side assistance, or more like road side hindrance. They were anything but helpful. Then, I was charged for the repairs! Thanks Dollar Rent A Car for your unreliable vehicle, customer disservice, and outrageous charges!

I rented a car at RSW airport, was quoted in writing $154 for a week and $179 to add insurance, with tax total quote was $344. I brought the car back in 6 days and with the gas tank full. They insisted I was over time and they billed me an additional day and insurance charge despite the fact they recorded my flight info at their counter and knew exactly when I was returning and quoted the $344. The bill they handed me on return was $392(!) including a charge of $9.29 for 1 gallon of gas despite the fact the tank was full and the needle was pinned above full since I topped it off at the Shell station on 41 - ten minutes or less from the airport. They are a rip off and I will never book with them again. I will be lodging a credit card dispute.

Harassment, Discrimination, Fraud! - I secured an economy car for 8/10-8/12 at Dallas-Fort Worth International Airport. My arrival time was 5:00 am and when I arrived to the car rental counter, there was one person working there. I showed him my printed out reservation and he tried to push me into other vehicles at higher costs. I told him "No," I wanted the economy car, that's what I reserved and that's what I wanted. He then tried to charge me $22/day and I told him the online reservation said it was $14/day. I then asked him about an AAA discount and he said he could not do that because I would have had to call in the reservation and ask for it that way. I told him I preferred to research the cars online and reserve that way, too, and nowhere on the website did it ever mention needing to call my reservation in in order to get my AAA discount.

First of all, the car I rented at Midway Airport in IL was a large car. I was given an SUV that gets about 17-21 miles per gallon with over 40,000 miles on it. The lady at the counter tried to sell me everything from insurance to toll credit. I was the only one at the counter and it took over 45 minutes to get out. I went to get the car, which I stated earlier was a 40,000-mile gas hog. The driver delivered it and stepped out. I asked him to go over the car with me to see what damage it might have. He said that was not necessary - they had looked it over and noted any dents or dings. We had to ask for a map and no one helped us to get on a road to where we were going. We were on our own. After getting up to about 50 mph, the SUV made so much noise we could not talk to each other. I also wanted my wife to help drive and they said that would cost over $9 - that is crazy to charge half the car rental to have a second driver.

My 70 year old father reserved a car to be picked up at the Tampa Airport. We were quoted $390.00 for a mid-size SUV. When he got to the airport, he was told that they were all out of the mid-size SUVs and his only choice was a larger car that came with a $400 upgrade fee. I truly believe he was confused and did not realize he would be charged extra money for the car which was not very much bigger. He is unable to fit in a smaller car so he had no choice but to get the larger car.

We rented a mid-size car for our trip to Costa Rica from Dollar through Expedia. The rate was $175 for one week. When we got to Costa Rica, Dollar picked us up and took us several miles from the airport. When we got to Dollar, the man told us that the insurance was very important, that we would not be covered with our US coverage. Usually, insurance is around $10-$12 a day in the US. The Expedia site made no mention of the charges. If you go to the Dollar Rental Car site, you literally have to hunt the rates down and add several rates together to get the full coverage rate. He wrote down on a piece of paper $487 for the week and literally scared us to death that bad things could happen if we did not buy the insurance.

I rented a car for one day to drive from the Key West airport to the Ft. Lauderdale airport. My contract stated that my charges were estimated to be $49 if we returned the car with a full tank of gas, which we did. Two days later, a $202 charge appeared on my bank statement from Dollar Rent A Car. When I called the company to inquire about the overcharge, they said it was for a full tank of gas at $9.79/gallon. I said that we returned the tank full and when I was checked out, the attendant scanned my contract, checked the gas and said the total on my contract was correct and we could leave. The company is now asking me to fax them a copy of my credit card statement in order to reverse the charge. So if we had used cash to pay for the gas, Dollar would've stolen $150 from me. Wow. I have never experienced anything like this with a rental company and will never use them again.

We had reserved a car at San Diego airport. We arrived by shuttle bus, went inside to find a line of 10 people and only 3 attendants behind the counter. As the attendants finished their existing customers, they also left. As the 2nd one was leaving, I said, "really," as loud as I could, and she said, "sorry about that, my shift is over." Five customers were in line, I was the last with only 1 attendant, and outside were my wife and our 3 cranky grandkids. The premium car was dirty. We used the kids' cloths to wipe the inside windshield down to be able to see out.

I reserved a full size vehicle back in May/June for rental from Aug. 11 until Aug. 25th. Prior to arriving in West Palm Beach International Airport, I contacted Dollar to see what kind of car I was getting since I had two small children as well as two adults traveling with me. I was assured that I was getting a Dodge Charger. This was not the case when I arrived in West Palm Beach. When I went to the counter to pick up the car, I was informed that I was getting a Ford Fusion which we all know is considered a standard compact car.

We rented from Dollar at the Pittsburgh Airport on August 19th, 2012 and took out the car insurance for one day for $25. When we returned on August 20th, we were 2 hours late and they charged us 2 hours extra, which we understood but not a whole day car insurance which we never agreed to. We only agreed to the 19th. I will never rent from Dollar again. We have rented with a lot of other companies and never had a problem being charged for something we did not agree to.

We rented a car at Mobile Airport last December. When we returned, the agent, for the first time ever, walked out to the car with us and naturally found a ding in the car that "we" caused. It was such a sham. American Express did pay the amount for us, but they now also want payment for the car being out of service for 3 days to fix the ding. They refuse to provide documentation that the car was out of service. Apparently, the contract does not require it, but isn't it the right thing to do? Never, ever use Dollar.

What started off to be a $179 rental in Orlando, Florida for a full size car for 8 days turned into a $690.00 rental. When we initially picked up the vehicle, we were offered an upgrade to a full size SUV for an additional $15.00 per day. We declined to take it at the counter. When we went to pick the car off the lot, we decided to go back in and take them up on their offer for an upgrade. Five minutes later, the price of the upgrade went to $40.00 a day rather than the $15.00. Since we were a little tight in the full sized car, we decided to take the car rather than making two trips from the airport to the hotel to drop the luggage off.

We rented a car for our vacation package through Expedia. It started out bad when the agent gave us the wrong paperwork (printers are shared across agents) and told us to go down the escalator to the parking garage. We didn't discover that paperwork error until after waiting in the checkout line for about 20 minutes, where another agent told us the information was incorrect: "Please pull around and go to the counter in the parking garage to correct it." The agent at this counter couldn't help because they only handle premium dollar customers. Back to original counter and waiting in new line to get revised paperwork… Back out to the garage… get in same car… wait in another 20-minute line… and on our way after 1.5 hours. Then when we returned our car, the agent at check-in said it looked like we were about "a gallon" short of gas and wanted to see our receipt to not charge us for a gallon of gas at the rental return. OMG!

We rented a car in Tampa. I told the agent that we did not want the extra insurance. We made this very clear to her. She, as we found out later, went ahead and added it in anyway. She quickly told us to sign her and we did, trusting that she respected our wish and did not add the extra insurance. Boy were we wrong. They charged our credit card $475. It should have been $268. We booked this through Southwest Airlines. I trusted them to do business with honest companies. Wrong again. After reading the other complaints, this is a very common practice for Dollar. We called customer service and were told that we were out of luck. Dollar is nothing but a scam company. I will make sure that I tell everyone I can, don’t use Dollar Rent a Car. Southwest Airlines, you should rethink who you are doing business with.

Horrible! Avoid at all cost. They made me wait 5 hours for a car I had reserved and then gave me a compact and told me it was full size. I filed a complaint with the BBB. I rather have my eyeballs burned with sulfuric acid than rent from these morons.

Overcharged: I made an online reservation for Friday to Tuesday, and it should have been Thursday to Tuesday. When we went to pick up the car, our rate went from $173 to $245. I thought this was very high. I returned immediately home and made another reservation online for Thursday to Tuesday. I was quoted $206. When I called the 800 number, I was referred to the local office that had yet to return my earlier call. I was told since I had made an error in the first reservation, she could charge what she want and give me what car she wanted. She was yelling and was very rude.

Unfair practices. They charged my card two weeks later $51.25 for something that a manager told me that I would not be charged for. Very hard to deal with, very unprofessional. They are pushing services you don't need using fear tactics. I will never rent from them again or from any company affiliated with Dollar.

I rented a 2012 Chevy Impala from this Dollar location on July 16. The car I was given was in good shape for a rental - less than 12,000 miles and reasonably clean, and no signs of any damage. I drove the car for three days, put about 250 miles on it around the Detroit area, and returned the car on July 19. The rental return agent met me at the car, checked the mileage and fuel level, and asked me to show her a receipt for the fuel to verify that the fuel was purchased within 10 miles of the airport. She then walked around the car to inspect it for damage, and then gave me my receipt after the inspection. I received an email today (12 days after the rental) with an invoice for nearly $1,000 for repairs to the car for "hail damage." I was stunned! Not only was the car returned in perfect condition, there weren't any thunderstorms in the area during my stay there. Unbelievable! Dollar expects me to pay them for alleged damage to a car after they inspected it upon return and found no issues during that inspection. In fact, they didn't provide any evidence of any damage, no date-stamped photos, no documentation, nothing.

I had a reservation for a midsized car in Idaho Falls, Idaho. I called upon arrival and was told I would have to wait 30 minutes to be picked up. I had a very important meeting to attend. Once, I was picked up 30 minutes later. I was taken to the office to be told I had no reservation. I showed them my printout and he said, "Oh, this happens a lot." He proceeded to book me in the system and then told me his computer crashed and it would be a little bit. I did very politely ask him to hurry as I was very late for a meeting. He then added all insurance coverages after I said no three times. In the end, he told me, "Oh, sorry we don't have any midsized cars. You will have to upgrade for $15 a day extra." At this point, I was so late I said, "Just get me one and I'm out of here." When he finally printed my paperwork, the insurance was still on there and he said it was mandatory and the car he gave me had a very large crack in the windshield. He said, "Oh yeah, it's going to be replaced when you return." Bad experience. I will never rent again from Dollar or Thrifty.

I rented a car the end of June, and the end of July, they charged my bank account $52.50. I called to find out what the charge was for since I did not receive any emails regarding this and was told I had incurred two toll road charges at $1.25 each plus they charged me a $50 process fee ($25 per transaction). They said it was mentioned in my contract that Florida now has cashless toll roads but they failed to mention it in person. I feel this fee is exorbitant and puts them in the category with airline fees and bank overdrafts as far as raping their customers. Please advise if there is any recourse or class action suits formed regarding this excessive practice.

I completed the touch pad form from Dollar Rent a Car MCO and all insurances were declined. I even checked with the clerk to be sure this was verified. Still, $150 in additional insurance charges were billed to my credit card.

I went to Miami for Thanksgiving (11/2011), and Dollar did not bother to tell me that drivers now need a SunPass to pay tolls. Apparently, I went through 12 of them at 25 cents and now Dollar wants to charge me $25 for each instance plus tolls, so over $300. This is insane, they are irresponsible. I went to Miami a few months later, rented from Enterprise which has SunPass automatically included, now this is a responsible company. I disputed the charge with my credit card company and they refunded the money, and now Dollar is calling me to collect. This is just so incredibly insane.

Back in May, we rented a rental car while we were in Charlotte. May 22, we drove into a hailstorm and one of the pieces of hail put a nick in the windshield, not a crack, not a split. A nick! I called and reported it, brought the car back to the lot and showed them and the lady who checked me in said no problem. Six weeks later (July 9th), I got a phone call that I owe Dollar rental $238.75 for a replacement window. I have called and tried to find out why and they said it had to be replaced due to the nick, that Dollar Rental does not fix pecks in the window, they replace them. After contacting Expedia, which was where we got the package deal from, to see if they had any additional coverage that would help, contacting Visa, contacting my insurance company, I finally gave in and said to heck with this, I'll just pay it and be done.

The first booking was pre-booked and prepaid in full for 9 weeks through an agent. They called in and said the agent only paid them for 8 weeks. After the event, they charged my credit card $783.57 for the "extra" week's rental. The travel agent claims that they paid them in full as I did them and Dollar claims that they were only given a voucher for 8 weeks, although the document I handed them clearly shows 9 weeks hire from May 12 to July 15. A second booking leading on after this and also prepaid in full for five days was for a luxury car, of which they had none at all, so they decided to give me an inferior mid-sized car despite my having paid for a luxury car of a Buick La Crosse or equivalent.

We are extremely frustrated with Dollar Rent A Car. We recently rented a minivan from the Tampa airport for our family vacation to Myrtle Beach. On our way up there, the kids and I felt like we were getting bit by something. We stopped in Orlando to get something to eat and took a quick look but didn't see anything. So we continued our trip. The next morning, we drove to get breakfast. The scratching continued. After we ate and were about to load up, we checked again. When we opened the door, you could see a whole bunch of little spiders crawling in the door jambs and on the floor board of the back seat. So we took pictures of them and called customer service. The person that we spoke to told us that he would locate the nearest Dollar location and get us a new car sent out (obviously we wouldn't continue riding in there) so we went back to the hotel and waited.

When I arrived at Dollar, the agent tricked me into renting a larger car because he didn't think our luggage would fit in the one we had reserved (his suggestion, not mine). The fee he quoted me seemed reasonable, but what he failed to mention was that the fee was a per day fee (not a total fee for the reservation). It was midnight and our family had been traveling all day and we were in strange city, so I guess we were easy targets. The reservation we had was for $159. After the upgrade, it went to $391. That's a 246% increase and is highly unethical. I'm sure the agent got a big commission and Dollar made a huge profit for the upgrade. I will not conduct business with Dollar again (I don't appreciate the deceptive business practice and there are too many other rental companies to choose from).

I rented a car in Miami, Florida a couple of weeks ago. I got to the counter to pick up my car for four days. I was greeted by a rep, who was not very pleasant and who seemed like all she wanted to do was to add more charges to my credit card. What she forgot to tell me is that I need to purchase a SunPass because they no longer have cash toll booths in Miami and the car will be billed if I do not have a SunPass. Also, if the toll is 25 cents, you will be charged a $25.00 processing fee by Dollar Rental Car.

I rented a car from Myrtle Beach and got an upgrade. I returned the car on time with a full tank. I got back home, and 2 days later, I saw my credit card being billed an additional $21.23. I called Dollar on Wednesday. Tim, the manager, never called me back. I called Friday (6-1-12) and spoke to the Myrtle Beach terminal and told those charges were for putting in an additional 2 gallons of gas. Really! When I returned the car, the lot attendant marked the car being full, not 7/8, but full. When I called the terminal, she said she would go over the receipt for additional gas. The contract does state if they have to pump gas, it will cost $7.29 a gallon. How does 2 gallons of gas cost $21.13! Monica at the Myrtle Beach terminal is to call me back; maybe, she can't add, either. It's been 45 minutes.

My 70-year old father's flight was canceled out of JAX due to TS Beryl and had originally planned to return his rental car to JAX, but wants to drive to meet his connecting flight in ATL. In order to drop off the rental in ATL, he would have to pay a $163 drop fee. A drop fee was disclosed, but no amount or limits were given. I went online to try and change the drop off location and the site would not let me. However, if I were to drop off the car and re-rent it in less than 5 minutes, it would cost $12. He called to talk to someone who hung up on him instead of transferring, but that happens occasionally. He called back and was told that there was nothing that could be done to waive the drop fee.

I rented a car for 5/20/12-5/21/12. I was supposed to return the car at 12:00pm on the 21st with a full tank of gas within 10 miles of the airport. The quoted price was for $49.00. When we arrived to pick up the Chevy Aveo, we were told that we could upgrade to a Nissan Altima for $47.00. We thought this was a very nice company. I returned the car at 12:30 and expected a small charge, but when we looked at the charges, they were for $110.00. I immediately called customer service for an explanation and spoke to a surly Kevin **. He told me I was charged $22.48 for the gas because it was 7/8 from being full. I was being charged an extra $22.00 for the upgrade and for not returning the car until 12:30. He said that since the upgrade, I was supposed to return the car at 10:00.

I booked and prepaid in advance. I was given a receipt and signed at the pick up of the vehicle that stated $00.00 charges. But then I found out when my credit card was over the limit, it was because Dollar Rent-A-Car charged my card $250 and gave me a receipt that showed "No Charge" since it was prepaid. Dollar is a ripoff and it is not worth trying to save a few dollars as they are thieves! Beware!

After booking our car with Expedia for a total of $176.00, I arrived at Orlando airport and was told it is against Florida law for me to take the car without insurance. I had full coverage on my car in Canada and knew that I did not need extra. So after a long disagreement, resulting with me having to speak to the manager, I got our car. I told them that I did not want any extras on the rental, just the car! Well last week, I got my visa statement. I was charged the $176 for the car, plus $312.00 for tolls in Orlando. Meaning, because I did not get the ePass option and only used cash tolls, they charged me $25.00 every time I drove through a toll. I was told this was for service fees.

I returned the rental in clean condition, and 10 days later, found a charge for a $175 cleaning fee because they said they had found pet hair in the car. I had never had pets in the car, and told them so. So far, they've denied my claim to reverse the charges, but I'm going to pursue this to the CEO's office if I have to. I believe that they do this to make money from people who don't have the time or stubbornness to fight them. Reading Yelp, we see others who have had this happen to them. As a business owner myself, I find their practices offensive. We'll never use Dollar in Oakland again under any circumstances.

We rented a package deal through Orbitz for flight into Phoenix Airport. Rental car was with Dollar Car Rental. When we finally got to the rental facility, the man was rude and obnoxious. He made smart remarks that we didn't get the insurance. When I booked this trip, my husband was the listed driver. I never get the additional driver. We rented the car for a week, returned it to the airport and left to fly back to Illinois. A month later we received our bank statement. We now had an additional charge from Dollar placed on our debit card for $102.19. This was added 2 days after we left Phoenix. We never requested an additional driver. Now they have stated and given us a contract that says we requested this. I would have never signed it if I had known this. I thought I was signing the declination.

I booked a package through Orbitz to Charlotte, NC. When I arrived an hour late at 1am, Dollar was not there with a shuttle to take me to my pre-paid rental. I tried to call every number I could find for Dollar and never got to a live person. Every number I tried notified me that they were currently closed. I rented a car from a different agency and completed my trip. After arriving home, I called Orbitz to request a refund for the car rental. Orbitz customer support was very helpful. They contacted Dollar and Dollar authorized a $35 refund, only a fraction of the rental car cost. One fee was imposed on me and was said to be a cancellation fee. I never cancelled the rental. They simply were not there to pick me up. Needless to say, I will never, ever even consider renting a car from Dollar again. Every other car rental company located in Charlotte, NC at the airport was there with a shuttle when I arrived - except Dollar.