Delta Air Lines Reviews

The passengers caused us to lose our takeoff time and if they realized that their snail pace movement caused us to have to sit for another 1.5 hours for another take off time, maybe more would check their luggage. I give Delta a lot of credit for dealing with so many irate people...(I was not one of them). And, my luggage was still in Atlanta when I arrived in Albuquerque so I had to go to file a claim, and that woman was very nice also. My luggage will be delivered today. Plus I am getting a refund for my ticket and luggage. I would say that Delta did the best they could in the crisis. Happy to be home although it was six hours late, but I was able to get home. I am sure people who had to catch a cruise ship or missed a wedding or funeral were angry, but I was not one of those. Thank you Delta for getting me home!

Then she kept talking the whole time about everyone else and everything else. Which was annoying. Next, another uniformed Delta employee boarded the plane and complained to the other crew members, "I want to go home". Why on earth did I pay for first class to be snubbed, and be made to listen to gossip and complaints. I have my own job where that happens and I would prefer more of a professional environment when flying. The behavior from this young woman is appalling as we are not hormonal high school children - we are adults. I do not enjoy being treated as if your employees have a personal issue with me, or anyone else for that matter. While there's a maintenance delay, turning your back on the passengers and gossiping is not appropriate. So I arrived 3 hours later, and my boyfriend had to keep switching things around to pick me up since the departure times/planes/gates kept changing.

Flight #6278 YUL-DTW. I arrived at the airport at 0300 for a 0538 flight in which I stood for an hour and a half until the attendants realized that this was a global issue and they issued me a manual ticket. I checked one bag and went to my gate where I sat for over 5 hours until we could finally board the plane. Once boarded, we still took off late and finally arrived at DTW.

Flight #833 DTW-SAN. The Delta team were instructed to merge flight #600 and #833 together, and that caused not only a late plane arrival I'm sure from the chaos, but also we sat on the tarmac for almost 2 additional hours until we FINALLY were set to leave, which of course was late. We took off around 1330, after hearing several other times for take off. It was the longest flight ever. I asked simple questions such as, "What is our expected arrival time?" so that I can arrange my pick up, and the first answer I got was, "Yep, don't know" then later followed by, "Add up the time." WHAT?! This is definitely NOT the right time for attitude - not like it ever is, but definitely not a professional response. There are better ways to handle these questions if one does not know.

Once we finally arrived in SAN-5 hours later, I received a voicemail stating that my luggage did no make it on the plane??! Seriously? So at this point I made my way over to the baggage claim service desk where the young lady whom was pleasant, informed me that they "think" my bag "may" be on that flight, but "not sure". I then ask to have to have the bag delivered, to which she replied that they cannot deliver my bag, that your company lost in the time in which I need it. So, after only receiving 2 hours of sleep, and being stuck in airports for a total of 15 hours, I cried. I left the airport crying and shaking.

In addition to this, I missed work today, which in turn means that I have missed pay. Now I must go back to the airport tonight to look for my luggage that "may or may not" be here, thus spending MORE time in an airport! Between the delays and not just this worldwide delay but the first one I experienced going to Montréal, the attitude, and the lack of concern for my belongings, there is no evidence of service recovery. Why on EARTH would I EVER want to experience this negativity ever again??! The part about this that really burns me up is that I paid for FIRST CLASS on EACH flight and instead I paid double to be treated terribly. I just opened an LLC, and as a business owner, I understand that things go wrong sometimes. But this is a SERVICE industry, and I feel cheated, and like I have ripped off. An EXTREMELY disappointed customer.

8/8 @ 10:15 pm. I AM NOW ADDING AN ADDENDUM TO MY COMPLAINT THAT I SENT OUT EARLIER WHICH IS ATTACHED. My baggage has been missing for almost 12 hours at this point. I received a voicemail saying that my baggage was not on my original flight, and that it would be to me around 7:30 pm. I arrived at the baggage claim office in San Diego and asked that my luggage be delivered to me tonight, and the customer service agent told me that there was nothing that she could do, so she called the manager. I waited for the manager to come, who never introduced himself and he said that my baggage is now coming at 10:30 pm. I told him that I cannot keep coming back and that I need it to be delivered to my house tonight. I work in an operating room and I have things in my luggage that I need for work, not to mention that I have already lost a day of work due to the massive delays!

He said it would be at my house around 2 am. I then asked for a tracking number or something in which to follow up, and he then raised his voice at me and said, "I ain't giving you anything. I told you it would be there, and it will". I cannot trust that it will arrive at my home just because he said so. I don't even know who he is! I asked again and I insisted saying "I NEED a tracking number or something in which will make it easier to follow up " and he responded again to me, "I don't have to give you any of that" as he angrily flicked a piece of paper in my direction.

I lost my temper. After being stuck in first Montréal and then Detroit for a total of 15 hours on two hours of sleep, and I responded, "Don't give me any ** attitude. I don't have the patience and I just need my bag.". He then yelled at me and said, "I am going to call the Harbor Police on you. They will straighten you out ". So I also proceeded to call the police to have them come as a mediator.

Once the police arrived, I told them that I needed a mediator because there is information that I need that he, as a manager in customer service, is refusing to give me. I asked them to stay and ensure that I get the information that I need. None of the customer service representatives knew where to deliver my bag, they did not have my phone number but told me it would be delivered? How?? I was told that my bag would be there at 7:30. What happened there? More importantly, threatening to have me arrested for cussing is not an arrestable offense, and is COMPLETELY inappropriate in handling a customer service issue in which he proceeded to yell at ME in the first place!

When we were waiting for the police, he told me that he had 3 other witnesses to me cussing at him, which I perceived as another threat. There was a young woman from an eastern European country that stared at me while nodding her head, as if to say that she will back him up, as well as an ** male that was there to reroute bags. I bought all first class tickets on Delta, and have literally had the WORST experience of my life! I understand that sometimes things happen, but this is COMPLETELY unacceptable and utterly disgusting behavior. I would like a formal apology, and there needs to be service recovery done on Delta's part for the utterly appalling behavior in which I have been subjected, both on my way to Montréal and back home to San Diego.

I am also suggesting anger management training for the manager that yelled and threatened me, because I am sure that as a worldwide organization that Delta is not supporting the aggressive tactics that are being practiced in the San Diego baggage claim office. At this point, I will now lose more sleep waiting for my bag to arrive at my home, to which I am skeptical that it will even arrive after this vile incident. I would like a follow-up email for record keeping addressing this issue.

After 30 mins, I jumped my line and went straight to talk with a Delta employee in the counter. She was not even ready to listen to my plea and asked me to go back and stand in the queue as she is working for other customer. After about 50 mins, now time is 7.50 AM, am still in the queue. I thought I should go in Delta First class line as it was empty and drop my baggage soon. To my surprise, when I went to the Delta employee servicing first class customers, she rejected to take my baggage as it is already late for the flight. I very politely argued with her that I have been waiting for more than 50 mins in the queue and have not heard them calling out for customers waiting for 8.25AM flight and now how can they close the baggage line. She knew they made a mistake but did not accept it, instead she spoke very rudely and asked me to leave that spot and wait in the "service" line to get another flight to reach my destination.

I went back stood in the service line for another 45 mins and I agreed to take next flight at 11:15AM. This time Delta employee took my luggage and informed me that I can take this luggage at final destination at Kansas city. He said though he is issuing "stand by" boarding pass, he assured of getting into this flight as he found some cancellations at the last minute

We went inside security check in and went straight to Gate 41, at 10:30AM - I went and spoke with the Delta airlines employee (don't know his name) who was at the Gate 41 counter. He said I should wait as mine is "stand by" pass. He said he is seeing some empty seats and that I should get in. Now comes my bad fate again. There was a family of 4 people who were also on Stand by passes or guess some of their tickets were cancelled and not showing up in the flight, am not sure what the actual problem is was waiting along with me and my father. After he scanned all passengers, I went and spoke with the Delta airline employee and said my father is a heart patient and our baggage has already been checked in and we have to reach Kansas on time as my father's medical kit is in the baggage.

Here comes my decision of not taking Delta airlines again ever in my life. The guy responds back to me in such a careless manner that I should have never sent my baggage and that he is preferring the family of 4 over me and my father to get into the flight, and in fact he had so much of attitude that he doesn't even want to talk to me. He just allowed that family to get into the flight and asked me to wait for next flight and once again he was not even ready to listen to me as am pleading him saying that any delays could cause serious health issues for my father, he just walked away. He clearly had attitude issues and if any of Delta management reading this review, Trust me, just because of this one employee - you lost a customer and am sure none of my family members, friends, close associates will ever travel in your airlines again.

He could at least spoken with me with care and would have worked out to get confirmed tickets for next flight or at least shown me some concern. He just walked out, I felt he behaved like that because am an Indian (brown skinned), and I can see that attitude clearly in his tone and behavior with me. I thought I cannot wait on "stand by" tickets as time is passing by and further delay could affect my father health.

I called Delta customer service and explained my horrible experience so far, she spoke very nicely with me and with the help of her lead, she was able to get me a confirmed tickets. After horrible waits at Newark and minneapolis, we finally reached Kansas city at 11:50 PM, a delay of 8 hours for no mistake of us. This is my worst experience ever in my life, I don't want to travel with Delta again especially with such unfriendly staff. If you guys don't train your ground staff on customer service, you will surely lose to your competitors.

They recommended that I purchase a one way ticket for $1100. Thinking that I might be able to manage my father's health care from afar, I opted to try to stay and fly back on my original ticket. Unfortunately things with my Dad are worse and I need to get back. I called delta again and was put on hold for 30-52 minutes. After 38 minutes they called back and when I told them what I had to do they said they would have to transfer me and promptly dropped the call. I'm waiting again, there is live person to talk to--just recordings. Since I've used SkyMiles I can't change the ticket online. I've never felt more taken advantage of, disrespected, and vulnerable. This company's culture is to take advantage of folks for their profit. To say I'm disappointed is an understatement. I'm still waiting for the callback...

Original Review: July 20, 2016

My great-great-aunt lives in New Orleans, and is 103. Twice a year, my grandparents fly down to New Orleans in order to pick her up, pack her, and bring her to her second apartment in New York during hurricane season. They always fly Delta Air Lines, and my grandparents use the Delta AMEX card for everything. They had me, their grandson, purchase their tickets to New Orleans. Right after they arrived, my great-great-aunt fell, and cracked a vertebrae, so obviously, she would not use her return flight to New York. My grandparents called to request a refund for her ticket (not theirs) to New York. They called Delta and a representative for Delta assured them they would get a refund.

Today, my grandfather called Delta and talked to one of the people on reservations. She said that a refund would NOT be available due to it being a non-refundable ticket. My grandfather explained the situation, and the person said that a flight credit would be available to her until June 15, 2017. He stressed that she would probably never fly again in her life, and asked them if he was allowed to use her ticket credit for somebody else, and the agent could not do anything. They are very disappointed, upset, and angry with Delta Air Lines. I might have forgot to mention that my great-great-aunt used to be an attorney for Delta. Some way to show gratitude for consistent loyalty.

When I asked him why did he changed from a refund to a voucher he became hostile repeating "mom mom mom" trying to talk over me. I said to him "you can stop calling me mom cause I can hear you and understand you perfectly. I'm not deaf, now explain to me why all of a sudden it changed from a refund to a voucher." He threatened to disconnect the phonecall because I was questioning him about his error, I asked to speak to a supervisor like 4 times before he decided to transfer me to one. Then the supervisor David gets on the phone and is just as arrogant and short as his employee. They should both be fired, when I asked him why his employee told me one thing and then told me another he didn't answer me either. He kept repeating "you can either have it in the form of a voucher or a refund. Which one do you choose."

I've heard some stories about this airline but as I can see they're true. And to add insult to injury I asked for a refund and David intentionally puts me on hold for another 30 to 40 minutes stating he was having some issues with completing the refund. You should be ashamed of the staff that you hire and the way they represent the company. Let's hope the flight isn't like the customer service representatives.

The flight finally got the all clear from maintenance and "Delta engineering." No longer could I get dinner for my children, because our layover was cut to only an hour. We boarded the airplane, quickly. Only to sit and wait for nearly 2 hours on the taxi. Assuming we will be cleared then for take off. Although, now it's the fault of Atlanta airport, according to Captain **. "Not to worry" the flight attendant says, "Delta will automatically rebook your flights." So yet again I will lose $600 and arrive at 12:35 in the morning, with two children who haven't eaten since 11:30 am. Delta unfortunately has let us down again!

Then the next day, the Memphis-Atlanta flight DL 1778 was announced to be delayed by 25 mins. I thought I should still make the NY connection flight. We were boarded on the flight after the 25 mins delay. The flight starts moving on the runway and after a few mins, instead of taking off, the plane stops moving. And then they announce that the permission to take off to air has been received one hr from now. We were made to wait inside the flight, in the middle of the runway for 1.5 hrs before the flight took off.

By the time I reach Atlanta, I missed my NY flight by a few mins. They put me on a morning flight for the next day. They said they can't give accommodation because it's not their fault!! No food voucher! Nothing! All the food chains were closed by that point. And I starved. I finally found a Mini suite to finally take some rest, but paid $130 for it! The 25 mins delay was apparently due to weather but what about making us sit in the place for 1.5 hrs because you haven't got some permission to take off?? The next morning I landed in NY literally sick, with a really bad headache and ready to throw up due to all the sleeplessness and starving.

While we were given some sorry excuse about weather as if Hongqiao airport was in another city other than Shanghai, sometimes we were given no explanations at all as the time continued to pass. The latest, while sitting on the runway for 45 min being air traffic control, seemingly we were the only ones who had not taken off. We arrived in Shanghai sometime after 7. By that time it was still grey and we were hopefully the other flight would wait for us. That turned out not so. On top of that we had to pick up our own luggage. Why is it that Beijing, Shanghai, two supposedly most advanced cities in China, and Delta couldn't organize for the luggage to go from one flight to another flight? My friend who flew China Southern to LAX had NO issues like such. The luggage went from Chinese city A to B, to LAX with no problems transferring luggage from one carrier to another. Absolutely sloppy Delta.

We were left with instructions to get our luggage and head to the 3rd floor for further instructions. What a surprise when I got to the third floor after waiting a half hour for luggage and Delta had no emergency team to notify anyone of anything. By that time I and others still had no idea if our flight to LAX (DL186) had left or was still waiting. I was funneled between 6-8 people and many different desks to find answers and then deal with the ramifications of missing a flight. No one wanted to take any responsibility. I even had to fight to be given a hotel since in the end I had to re-book my flight. If Delta is going to arrange connecting flights through a partnered airlines it is best to choose one with a reputable account. The fact that there were no Delta staff waiting for the passengers from flight MU271 also shows very poorly on Delta. This is the 3rd incident with Delta where no one seems to want to take any responsibilities.

I have experienced both missed flights and food poisoning on DELTA. I have one credit flight with Delta that I must take and after the credit is used I will not be flying Delta again. I will find a reputable carrier with benefits and proper customer service. I'm absolutely appalled. As I write you a day later I have yet to leave Shanghai and am awaiting yet another flight. This time it's not even direct to L. A, further delaying my arrival home. Delta has lost a SkyMiles customer due to repetitive issues with no compensation and no ACTION to apologize on behalf of Delta.

I went back to the airport and was given another voucher for the Holiday Inn. Got a room for one hour and had to return to the airport to get my flight to Hartford. Just to be clear I arrived at LAX at 6:30 am 7/2/2016 arrived in Detroit at 4:00am 7/3/2016. Most of the time I was standing in line throughout the whole day. At the first Hotel they had took in 42 rooms for Delta and the second hotel had more. How many people got displaced? Who knows. I will never fly Delta again.

Delta gave her an Air Can Flight 9 hours later - where she stayed at the gate all night - trying to board next day with no sleep. Air Can said she didn't have the proper Paper from Delta - So she ran back to get it - then ran back to the Air Can gate ONLY to Find they left 1 min early on departure. Nice for Air Can to wait knowing a 74 year old was running. So in tears she went back to Delta who put her on a standby flight 3 hrs later only to find they overbooked that flight by 4 people.

So now she is boarding the only flight possible that will get here to at Least Regina - a 3 Hour Drive away from Saskatoon that we will be making right after work to go get her and another 3 hour drive home!!! Our family, especially Her - will never Fly Delta or Air Canada Again and will tell everyone we can about the negative aspects she was subjected to. WestJet or Nothing! No wonder people hate flying with representatives like these!

This is outraging because anyone who knows about the military, the chance to actually come home is rare, and when you do get the chance the time is very short. The reason why we wanted him to be on a 7 AM flight. When he questioned them about why he wouldn't be able to get onto the 1:44 PM flight to JFK they told him there were no seats, yet I could have just bought them online. As he was waiting in ATL to hear if he got a seat on the 10 AM he gets told he is now #16 on line and 10 people in front of him got seats already. NO COMMUNICATION. The person from Delta at ILM did not even bother to call ATL to make sure they knew what was going on, instead my friend looked stupid because they had no idea what he was talking about. Delta threw him to the side like he was nothing. Someone messed up on Delta's end, and no one seemed to care or want to help. I will never fly with Delta again.

Get to B1 at 12:32 says plane left and we all saw it sitting there with gangway backed away - could have held it with no problem - nope now have to wait till 1:50. Flat out ** - will never fly DELTA AGAIN!!! #deltasucks #deltaairlinesworstever #neverflydelta #deltacustomerservicesucks #delta89percentontime #southwestalltheway. Again not a huge ranter or hashtagger but no call for this. Please like or share if you would or want to. Gut told me to fly Southwest like I always do but didn't this leg of trip - glad I am Sunday night. Enough ** - Happy 4th of July weekend to all my friends.

When our flight was delayed, I went to the service counter to get information on re-booking my flight. I waited for an hour and a half to speak to the one person at the counter helping approximately 75 people in line. The man at the counter told me (and two other customers who were flying to Chicago, New York, and DC respectively that we'd have to come back tomorrow). When I asked why (we'd have a flight delay of 24 hours for flights to a major city), he said, "So sorry! There is nothing I can do! Call (the Delta customer service hotline)!"

I told the man at the counter that I'd been vomiting non-stop (both on the airplane) and at the airport. I was very light-headed and thought I'd faint. I told this man that I wanted to document his name tag in order to report this (being rude to the customers and telling us to come back tomorrow), and he threatened to call security. Then he told me, "Go sit over there, and I'll call a medic... If you really need one."

I found out from the medical team that I was likely very dehydrated (despite drinking water and Gatorade all day, it was 113 degrees in Vegas). I then returned to the counter and told another gate agent that I'd take the plane tomorrow morning (22 hours later) if there was nothing she could do. I then asked for the hotel and meal voucher that had been given to the other passengers. She told me "Why don't you just call your mom and have her pick you up?!" (I had called my mom when the medical team was there as I was afraid I'd faint. But she lives in Chicago. Also, I'm 29 but look a little young for my age). The pilot joined in while I was waiting for the medical team and said "Ma'am! I don't know what you want us to do! We can't fly a broken plane!"

The gate agent then basically threw my meal voucher and hotel voucher at me. She told me I'd have to wait at least an hour for my bags (with a smirk). 3.5 hours later, my bags were nowhere to be found. The woman in the baggage office told me they'd meet my in Chicago. I came back the next day to fly home, and when I got home, my bags were still in Vegas.

I then submitted a written account in the "Comments/Complaints" section of Delta.com documenting my experience (as I was instructed to do by both women at the baggage counters). When I hadn't heard from anyone on the third day, I attempted to call the customer service hotline. After waiting for 40 minutes and being told I'd called the wrong numbers, the woman I spoke to said (in a monotone voice): "I understand your disappointment. We can give you $125 gift card for the inconvenience."

I asked to speak to someone else, and she said they'd be calling me in 1-3 days, but couldn't promise anything because "they were so busy." I'm truly saddened and disappointed by how people at Delta treat people. Everyone on my flight was incredibly nice and patient given the delay, and to be shouted at (and treated so meanly) by the employees seems really unfair. Then to not even be compensated in the amount of my ticket (for this flight from hell and losing all my clothes) is a joke.

We paid close to $20,000 collectively as a group of 6 couples. Half of our group made it to Jamaica as planned and the remaining couples did not as Delta had mechanical issues with the plane. To make a long story short we lost a full day of our vacation and were told my numerous Delta representatives that we would be fully reimbursed for our expenses and the lost day. We are now being given the run around and were only offered vouchers for future travel with Delta Vacations. However we have vowed to never travel with Delta or Delta Vacations again, and would like to be reimbursed in cash. This matter is still on-going and we hope to get it resolved as quickly as possible.

A Delta employee at the counter told us to catch the cart at C# which we caught right away and still did not make it. We had an hour in between flights when I booked/reserved the flight but was changed to 1/2 hour in between due to summer season or something like that. We arrived at the gate and the plane was there but we were told that we could not get on because we were too late. Doors were closed. We were told that they left the gate on time at Fargo and not responsible for sitting on the runway due to construction.

We were given two options: (1) Catch a flight to Tucson the next day which would mean spend the night in the airport or a hotel at our own expense or (2) catch a flight to Phoenix (whereas our destination was Tucson) which means rent a car at our own expense. We are not the only ones complaining of the short delays between flights. It seems to be the norm with Delta depending on route being taken (from/to). With so many complaining, Delta needs to relook at their flights and consider their customers and at no time should 1/2 hour between flights having to get from Gate A to G at a big airport be considered reasonable.

Personal use medical equipment is exempt from all baggage fees, which they should have known. The supervisors were also no help. After getting nowhere with the agents or by phone at corporate, I will never be flying Delta again. My father-in-law depends on his dialysis machine to LIVE. Unbelievable. The staff is so poorly trained that it's amazing they are still in business. I would give 0 stars if it would let me.

Got an email with my Salt Lake City to Elko flight, but nothing for home to SLC! Called (left call back number which only took 15 min) and was told the only flight that would make my connecting flight was full. Looked online and saw there were first class tickets. They made me pay $665 to go first class (for a part of my flight). When questioned, they said I could have them for $665. REALLY! I talked to supervisor and was told they do not make upgrades without charging & that "everyone had to be somewhere." Missed one day work. Person whom I was replacing had to change his whole family's plans. Will avoid Delta at all costs. Very undependable.

I asked her to update my address. I spelled the street name five times in phonetic alphabet. Yet she got it wrong five times and each time for a different reason. In the end, she said she had updated my address in my account. I wanted to see what address she eventually used in my account. I created a login to see my Delta account online. Guess what, no change was made in my address after a long phone conversation!

Why wasn't it indicated on the KLM/DELTA website when I purchased excess baggage that I'd need to pay an additional fee midway to my trip? Is this some sneaky way that these partner airlines use to saddle consumers with extra costs? The KLM manager understood my plight and had agreed to waive the additional cost but only if the Delta manager at Schiphol would agree. The Delta manager would not even meet with me to understand my plight but acted worse than a machine and gave me the options to pay the 240 euros or throw away my suitcase at the Schiphol airport!!! When I got to Los Angeles I lodged a complaint on the KLM/Delta website and have not heard back from Delta. Needless to say, I shall NEVER fly Delta again, they have just lost a once loyal customer at the hands of their inhumane unprofessional agents as well as their nonfunctional website!!!

These two employees were very nice & very helpful in our new found problem and should be commended for their service. After we got home for about two weeks or so, wow, here comes another brand new bag from Delta to replace the damaged bag that could not be repaired. We were very impressed with Delta, the Delta organization, and its employees. We thank you very much for your kindness in our time of need.

I called back Delta Airlines, spoke with a customer support agent, explained what happened, and was put on hold for extended wait times. In the end, I was told that they have received the new flight details however since the available seats were on a different cabin class (less expensive cabin class) that they could not offer us any seats and that we would need to change the dates of the flight or ask for a refund. I explained that we do not mind the less expensive cabin class. I was then told that they cannot make this happen because of the "rules." I asked to speak with a supervisor.

The supervisor I spoke with was called Al, with employee ID "**". I was told by this supervisor that these are the "rules" or else I can get a refund. I explained that even getting a refund is not a fair solution since we have booked the tickets a month ago and that the ticket prices are more than double the price now. I was then told that he cannot do anything since the tickets were booked through a travel agency and that only the travel agency can make any changes. When I told the supervisor that I will be making a complaint about this matter and that if he can confirm what he just stated that "only the travel agency can make changes to the itinerary and not the person that booked the ticket," the supervisor then said, "It is recommended."

I told the supervisor that "I am explicitly not taking the recommendation" and that "I am the person that booked the ticket" and "I am asking you to help change the booking according to the arrangements I have set up with the operating airlines." The response was "I cannot help with that." "We recommend that you contact the travel agency." I believe (based on the facts noted above) that Delta Airlines have overbooked a flight, neglected to contact us in a timely manner, have not provided us with any support despite them issuing the ticket, and finally doing nothing to follow the operating airlines instructions to change our flights.

From a Supervisor and two different representatives it was mentioned that I did it via the "web..." WOW! Really? I just set up my account today 6/3/16 at 5:15 pm MST. But yet via the web, the merge occurred on 5/31/16. How is that possible? Easy...I didn't process it, a representative over the phone did it. I received a call back on 5/31/16 at 12:16 pm MST. The phone call was 5 minutes --1(800) 221-1212. Thank you Customer Service for screwing up a very simple task! Especially when I confirmed over the phone what I wanted done three times before processing. And imagine that...No notes anywhere about my 5/31/16 phone call. Convenient on Delta's side. No notes, no proof, the clients fault, when the client did nothing wrong.

I thought the saga had ended when I arrived back at the airport the next morning. I was in for a surprise. I called the central help line (1-855-548-2505) to see if I could get my bag checked for free, since I had purchased liquid souvenirs after passing security the day before. The agent on the phone said they would maybe reimburse me after the fact, but thankfully noticed that my flight out that morning was delayed by 2 hours!!! She made a very deft, very last minute move to rebook me for an earlier flight out through a different city and I had to run through security to make that flight.

Having reached my layover city en route home a day later than expected, I thought, "Now I'm finally on my way. Things should be smooth from here. There's only one more short flight left." However, Delta had the WRONG FLIGHT INFORMATION posted at the gates!!! I was not aware of the mixup until my name was called over the intercom for the final boarding call. I rushed to the correct gate and barely made it onto the aircraft on time. I was very very upset at this point, wondering what I had done in my previous life to deserve such terrible karma on this trip. I had to conclude that since I had never experienced this type of delay-after-delay-after-mistakes before flying through other airlines, that it must be something to do with Delta. I would not fly Delta ever again. I am finally home, 15 hours later than originally intended, and exhausted from all the stress, uncertainty, and frustration.

Now you may be thinking people should not be wound up about missing a flight. And normally I would agree with you... except in this case. My daughter had to pay a crazy amount for a last minute ticket. Why you ask? Because her best friend from high school died this past Sunday in a horrific accident. The funeral is Saturday... which she won't be able to make now to say goodbye and have closure. This is her first death of a friend. They are young kids and not ready to really deal with this. But what does she get to do? Go home and sit and feel really guilty that no one there could help her find a flight and she could say goodbye. This wasn't a fun getaway or a planned vacation. This was a very last minute trip to say goodbye to her best friend. She was in tears. And no one helped her. What is wrong with this world and your company? What very very poor service.

I also have a fear of flying and always try to fly with a friend or a relative but this time I was all alone and this guy yelling and screaming at me for no reason put me in complete shock. When I told him that he has been quite rude and asked his name he said his name is Papa and refused to give me his last name. I was completely terrified. Anyway I took the equipment out and they checked in the empty bag. I told them it would fit under the seat but their mind was already made up. Never, never flying Delta again.

I went through this for about an hour and a half and neither Delta or Priceline was willing to change my boarding pass for a simple name change. Somehow my city I live in was typed as my last name. I showed the ticket agent my military ID, and my driver's license and she was still unwilling to help me so I missed my flight. I went back-and-forth with asking to speak with managers of Delta and Priceline until 11 am when a Delta representative finally changed my correct name for a $50 fee and an extra $150 on top of the $370 I had already paid for my first ticket in order to be able to fly out the same day to reach my destination in order to make it to my niece's high school graduation on that following day.

I cannot understand why I had to miss my flight because no one would help me when Delta in the changing it later that day. I would have been even willing to pay the $50 fee at 4 AM that morning in order to make my 5:30 am flight. I have been in the airport at 3 AM and didn't arrive until 3 AM the next morning all because a simple mistake and no customer service or compassion. I am a military veteran and it devastated me to be treated in such a manner. If this is how Delta does business I will never do business with them again and never do business with their agent Priceline. I was totally unsatisfied with Delta's service. If this is how you treat your customers let alone your military veterans then we should not do business with you.

Additionally, during that flight from Denver to Atlanta, there was a flight attendant who went above and beyond in making sure we had everything we needed. I was very dehydrated when I boarded the plane, and she showed genuine empathy and concern. She made sure I did not run out of water the whole flight, and asked several times how I was feeling. By the time we landed, I had greatly improved in how I felt! This flight attendant's name was Paula, and the flight was DL1916, on May 16, 2016. She was great! I can't say enough about her kindness!

In response to written complaint, company oozed love for pets, no mention of grandfathering, rebooking with other airline, or compensation. To be continued... With similar recklessness, Delta demands additional $69 for an aisle seat in Economy. With Delta, KLM is in bad company. Delta management needs an urgent upgrade.

First counter couldn't log in to delta systems so we had to go to another one and then they said my passport and visa were not matching. My visa was on an expired passport which have never been a problem before. Lady at the counter needed someone from delta to do a manual change at the system but there was no one around. She had to go and look for someone for an hour. Then finally a delta employee comes and does not even apologize for making us wait for an hour. We finally manage to board the plane after all the stress for a day and a half. They are the worst and I will never fly with them again.

We have spoken with 4 different people at Delta about this. We are willing to pay for a brand new ticket for the first flight, just 4 days early. We are not willing to spend another $1,000 per person for a $130 flight or to be blackmailed into taking a flight and being PUNISHED by the airlines cancelling our second flight to Boston even though we are notifying the airlines a month in advance. WE WILL NEVER FLY DELTA AGAIN IF AT ALL POSSIBLE. Also, the system wouldn't let me out in my Skymiles # - this happens ever single time I have flown with Delta so then they can say I won't get credit for the trip. Why would Delta cancel a flight that I have already paid for? Why would I fly back to Athens to get on a connecting flight to Amsterdam if I'm already in Amsterdam? How does that make sense? Horrible, terrible airlines. Lastly, they have a callback system that took 1.5 hours to call me back or you can wait on the phone for customer service. Ridiculous.

When I inquired, I was told no refunds or discounts could be given to me. I was texted twice during the night that the second flight to NC was delayed. It was delayed numerous more times throughout the day. I was told there was no explanation for the delays. One lady at the airport, when I first arrived in OH, was able to get me onto a backup flight just in case. However, the backup flight was also delayed for over an hour. We were eventually told Charlotte had bad weather. However, when we finally did land, after an uneventful flight, we got an announcement of "We thought the weather would be much worse than what it was." So the airport staff and pilots can't gauge the weather conditions properly?

On the way home, I received an email regarding the second flight being delayed and a voucher for about a third of the cost of the ticket. While that was pleasant to receive, it in no way compensates me for what Delta cost me. Due to arriving home about 21 hours later than what I planned on based on the ticket I purchased, I was forced to stay an extra night in PA, lose a lot of sleep, spend extra money on food, pay for another day of parking, take a vacation day for doing nothing but sitting in OH for about 8 hours, and on top of that - my job is jeopardized as I was unable to report for work. I am thoroughly displeased with my entire Delta experience. What is done for customers who are not only thoroughly inconvenienced but have their jobs and good standing with their managers put in danger due to arriving nearly an entire day behind schedule?

Thank you for your cooperation in this matter. If you have any questions or concerns you may contact me at the email **. My number also is I'm overseas right now is **. I do have it in writing from a supervisor stating that the fee is to be waived, he is to be issued his own seat and appears to be waived. Delta is ignoring what I tell the supervisor sent to me and they're exploiting me by paying more money.

Warren is an American citizen. Your check-in staff would not allow him to board the plane without a Visa for Accra. We arrived at Regan airport D.C at 7:35am. We tried over and over to explain that we were not exiting the airport and would only be in transit. But they were adamant that we purchase a Visa. I then call the immigration services in Accra, Ghana who assured us Warren did not need to; we relayed this to your staff who again insisted we buy the Visa! Not knowing what to do, we sat in the terminal making calls to our family in Africa explaining the situation. They in turn called Ghana Airways who told us Warren did not need a Visa.

Warren finally called your 800 number (Delta) and a lady who knows her job assured us & your counter staff he DID NOT need to purchase a Visa for transit. By then we had been at your counter/lobby for FOUR HOURS; having missed our original flight due to your staff's "ignorance" regarding policies & procedures!! We were then re-routed to La Guardia (JFK was our departing airport). We had to purchase two tickets for the shuttle (this was not part of our budget!!!) to JFK. We were to meet my husband at JFK (original plan before they kept us at Reagan for four hrs) for lunch since he was in the NY area. But due to your staff ignorance of your 'transit policies" we were five hours delayed which meant we could not meet up with my husband to say Farewell.

While we were in Liberia, my husband PASSED AWAY here in the USA!! I am hurt and very angry at DELTA. If you knew your job and had done it the right way and had not delayed our departure by five hours, we would have seen and met up with him for the final 'GOOD BYE' we originally had planned. SHAME ON YOU DELTA!! Perhaps you need to re-train your staff regarding policies & procedures!!

Next the flight attendant asked for one volunteer to deplane to further reduce weight and offered the first passenger to come forward would be offered an $800 travel voucher. One gentleman and a petite young lady offered. The gentleman deplaned. I supposed he was heavier and would remove more weight. We finally departed and with the Fly Delta app, I could see that my bag had been removed.

I encourage everyone to get the app. I would suggest Delta should be required to ask if anyone whose bags had been removed would like to join their baggage and rebook on another flight to stay with their baggage. My bag was routed from Salt Lake to Los Angeles, then Los Angeles to Detroit and Detroit to Boston. It arrived in Boston before 10 AM, but has yet to be delivered to my home. The bag has been transferred to DDS Delivery Service who called to say my bag would be delivered between 4 and 6 PM. Delta has no problem inconveniencing a paying passenger and makes no effort to promptly deliver the delayed bag to the passenger. I suggest, they should pay a cab fare to get my bag to my home promptly.

I should have had my bag before noon. Of course, they offered no compensation. The baggage service agent offered each person a card with an 800 number to call in their claim. Airlines should be required to compensate each passenger whose bag is delayed a specified dollar amount for the inconvenience without the passenger having to jump through a series of forms to request compensation. It is 4:24 PM April 26th and still no bag. Delta, you flunked this one!

My husband assisted me. He went back to the attendants to tell them I was ill; he was given a large plastic bag, paper towels and a bottle of water so that I could try to clean up a bit. It was a distressing experience, one I have never experienced on a plane or on any form of transportation. My complaint is this: not one airline attendant, during the remaining five hours of the trip, came to inquire if there was any way they might help, or ask how I was feeling. There was little anyone could do. But reassurance that a Delta attendant was concerned enough to offer empathy would have meant a great deal to me. A warm facecloth would have been welcomed, as wet paper towels simply shred as do the paper goods in the lavatory. Our plane was not very full and the attendants did not appear to be very busy.

When I related this episode to a physician, an internist, he hypothesized the rapidity with which I became ill was symptomatic of a staphylococcus toxin in the food. If this was the cause, assigning blame is not my focus. I did, however, feel just fine until I took a few bites of food. Aside from feeling weak the rest of the evening, the stomach ailment cleared up which I understand is very typical of a staph toxin attack. I did file an online complaint with Delta on 4/10/16 but have not yet received a response.

I later raised this matter firstly with KLM/Air France and discovered this guy was Silver in Delta's Skymiles Programme. I am PLATINUM Flying Blue - either way you look at it, even if you ignore the fact that I was incapacitated I should have had priority over this guy when it came to any possibility to be upgraded. Seems obvious Delta prioritises their own passengers/frequent fliers over the alliance they belong to. Of course the response I have received from Delta about this matter has simply been "cut & paste" response - no real explanation or addressing of the matters I have raised. They should be EMBARRASSED by the actions of their flight crew - apparently because I didn't kick up a stink they were unaware of any pain or discomfort on my part - this is despite me being on crutches with a boot/splint. I guess they only hire short sighted crew members? Worst customer service EVER.

I boarded the flight to MSP and it was pleasant enough. Now things get really interesting. I boarded the connecting flight in MSP only to discover that the aircraft had no power ports, no USB, no video... nothing - despite all of these amenities being advertised on Delta.com and a 6-hour flying time. I was offered a pre-departure drink and as I was getting some gear out of my backpack I spilled the drink. The Lead Flight Attendant - a bitter, unpleasant woman who came with the Northwest merger, did nothing to assist me. I eventually cleaned everything up with a blanket. Next thing I knew I was approached by a Gate Agent who asked me if I was intoxicated. Why - because I spilled a drink? I assured her that I was fine and she left the plane. The lovely Flight Attendant informed me that she would not serve me alcohol so I'd better not even ask.

After takeoff we were served no nuts, no snack, just a horrible dinner with no bread, no appetizer, and melted gelato for dessert. When we finally landed in Anchorage, I asked the bitter Flight Attendant for her name and she refused to tell me. I immediately wrote a complaint email to Delta and heard nothing for 2 weeks until a Representative called me at 6:25 am PDT and left a message that I would be hearing from someone. As of now, no return call or email. I will never fly Delta again.

I found Delta's customer service to be a joke when trying to get compensated for my lost wages. You call into one dept., with no managers, only to be told I have to put a complaint through their website. If you wish to follow up, you'll get the runaround. Once you put a complaint through their website, you'll get an email back from a general email stating, "We don't offer reimbursement", but "thanks for paying $1500, along with the bag fees and inconvenience we caused you, but please fly again". You are unable to contact anyone via phone. Apparently, their corp. center with the employees sending these emails, don't have phones. There's no phone lines to their corp. center, so they can just hide behind general emails and deny people. 2nd time they lost my luggage. I can't understand why Delta is still even around.

A supervisor stepped in to figure out what happened. After over 2 1/2 hours at the ticket counter and on the phone, we purchased tickets for the next flight, still missing our daughters event. Delta could not figure out how or why this happened. I called reservations, spoke to an individual who told me it appeared to an internet booking error.

Around an hour to an hour and a half of sitting on the Tarmac later, we received a pointless announcement that stated that they 'didn't know what was going on'. Another hour passed, and we were finally told of a leak coming from the tail of the plane, but it was too windy to repair it and the flight was cancelled. We then got off and waited half an hour for our luggage, and were booked into a hotel and on to another flight the next morning.

Next morning rolls around, and we get to check in at the airport. There is ONE PERSON checking in a full plane of tired and frustrated people. Yet more waiting around because of Delta, who should at this point be doing everything they can to keep us happy after the cancellation. When we get on our plane, the same one as the previous day which has been repaired, we sit on the Tarmac again for an HOUR because the idiots at Delta failed to realise one engine had less fuel than the other before we got on it!

Eventually, then plane took off (a very rough takeoff) and we got to Atlanta (a rough landing too) roughly nine hours later. However, because we Sat at Heathrow for so long, we only had 45 minutes when we reached Atlanta to get through security and get to the other side of a huge airport to catch our connecting flight! We actually skipped the security line to get there! We then found out when we got there in the nick of time that our entire family of five was split up all over the plane for the flight, without resolution.

Anyway, the actual holiday itself was fantastic, even if we did arrive a day late, missing a day with no offered extension from our holiday makers. When it was time to leave, my family was split again by Delta on our first flight to JFK in New York. We were then told that on a long haul flight that we're going to be split again, only to find that this was a complete lie and Delta had worried us about nothing. Again, ONE PERSON was boarding a full plane. Overall, you should never fly Delta if you are looking for workers that have common sense. Don't waste your time.

My daughter, 4 other kids and 1 teacher did not get on the flight, they were told they would be on the next flight out. But that quickly turned into sometime tomorrow. The teacher was told all the Delta flights were overbooked by at least 20%. I had tried calling customer service but it took 1.5 hours to get through to someone who only repeated back to me what I already knew. I ended up getting a manager on the line who decided that lying to me would help. I was told that my child opted out of the flight voluntarily. None of the kids or teacher were ever given an option, they were just bumped from the flight at the check in desk.

This started at 5pm on Sunday, Delta has scheduled them on a return flight 10:30 pm monday the next day. The kids were each given 3 $15 food vouchers. 5 students and 1 teacher missing school because an airline company does not understand logistics and obligations. The customer service people were not conciliatory on the time it took to talk with a person. Matter of fact every person I spoke with at Delta whined about their call load. Delta shame on you.

We walked around for a bit trying to figure out if we wanted to go to the hotel which was an hour away, or just stay there, and decided to go to the Delta Lounge. $59 a person, there were three of us, they were closing in an hour, and when they pulled up our info, said, "No, your flight is cancelled in the morning, now you are going out from another airport at 2 pm." - with a layover, and not getting home until 6:30.

Our original flight was 1 1/2 hours. We have no luggage, and we are just being lied to and yanked around. So we decide to leave, and drive home. We go to retrieve our luggage, and are told it is on its way to some other city. So we just leave. We rent a car and drive home. So we have paid for a return flight that we did not take or verify that we would take.

We paid for baggage for our bags to go all over the place. We paid $9 a piece for seat assignments. We paid to get in the lounge that we never went into. But the worst part is that we were lied to so many times. That I didn't feel that they would really help us ever, so I took it out of their hands and drove all night to get home. Do not put yourself in that situation. I have flown on other airlines where they are waiting for you when you step off the plane, find you a flight even if it's on another airline, and make sure your luggage follows you. I will never put myself in a situation again with Delta. I have never seen so many uncaring, blase' people who just want you out of their faces so will tell you whatever. You pay a lot of money for your vacation, don't waste it with this company who will ruin your experience. Weather happens, so delays and cancellations occur, but how you handle things makes all the difference in the world.

Delta has a bad reputation, I hear it from others. DELTA stands for doesn't ever leave the airport. We were very disappointed with Delta and this is not the first time. I will not choose Delta again and only did so as it was through a booking with Expedia. Just wanted to tell someone. Never choose Delta if you can help it. Poor service, very tight seating, charges for everything, snacks, luggage and anything beyond a seat.

I feel ripped Every time I purchase a Delta ticket. They are still charging full price, even when oil prices are at a record low. Delta really gouges its passengers during holiday travel time. I paid $1800 to go r/t to Costa Rica last Christmas. Normally it is about $8-900... The inflight service is terrible, the planes are PACKED so tight there is little comfort, even for a skinny person, the whole corporate attitude is terrible. If you have the chance, please return any available survey reflecting YOUR thoughts as to how you feel about things at your airline. Delta is the worst imaginable and in the pre-2000 era it was a decent airline as were most.

I really, really dislike Delta Airlines! We had four separate flights delayed for mechanical problems, all in one trip that was supposed to be a non-stop flight! They did give us snacks and even ordered pizza but there wasn't enough to go around. They gave us cocktails upon boarding one flight only to cancel the flight 10 minutes later so the crew could have their rest period due to the lengthy delay! Delta gave us two $125 gift cards for all our trouble. It was extremely insulting. I will NEVER fly on Delta again!!!

They denied any refund, upgrading, lounge entrance, meal (except for a funny useless hundred dollars bonus with Delta!). Finally in Detroit at 1 AM, aware to have 10 hours more waiting in some hotel... the lady at the desk was unable to print the hotel reservation (“Sorry Mrs... It doesn't work for international flights!”). They "fixed" also this. She walked to the airport parking waiting for the shuttle that never came!! Thanks Delta to leave a young lady alone in the middle of the night in a dangerous dark airport parking in Detroit! Shocking!!!

This last flight was cancelled then they offered me another flight on the next day, same times & flights, just a day later. I went to their website and was able to book a different flight that left on the same day I was planning on, leaving 40 minutes earlier, with an additional stop. This has happened so many times that I no longer believe that Delta has a schedule. They only fly when they can't find something else to do! And they definitely cannot be believed when you book a flight. Fly any other airline (Southwest seems to be the best). You will be glad you did.

The 3rd leg, from SEA to FAI was a flight I will never forget. Again, the seats were changed. It is irritating to not be able to sit next to one's spouse and tend to his medical needs. We had to pay the passenger $20 for her to switch seats. As a seasoned passenger, I understand issues with weather, turbulence, and even upset children. When the flight encounters weightlessness several times and rolling, there is an issue. Things in the cabin got broken, items went flying. Being one who often flies and enjoys it, for the first time on this airplane, many of us truly feared for our lives. It was not short lived and even with the seatbelt, my body left the seat.

The child in front of me had to be grabbed by her mother when she went airborne. It sounded like unwilling passengers on a high G roller coaster with the screams, crying, and vomiting. I must admit, even I shrieked a few times. Several vomited and to see that float periodically was upsetting. To hear the pilot say we hit a "few bumps" is an understatement. My knee hit the tray table - in its upright position, closed - with such force it tore my slacks and caused a cut. This was not some slight bumps.

My husband and I have determined we will never fly Delta again after our return trip. If there was a way I could switch airlines without incurring additional costs, I would. To be separated, have to pay other passengers, become injured on the flight, and deal with fear of that magnitude is unacceptable. One attendant asked as we were leaving if we were "alright" to which we replied, "no, but we will be when we get off this plane." She jokingly said to another as we exited, "another happy customer," and the other laughed. I limped off that plane. My husband had issues for two days following the flight with being able to walk. This is my complaint with Delta and quite frankly, I doubt you resolve it besides sending some automated message thanking me for feedback. How has Delta resolved the issue? I got the "Please rate our service" survey and that's it.

Next, I complete the first leg of the trip. I get into Atlanta and made my way to a connecting flight for New York. Before I moved to the next gate, I asked the flight attendant on the front desk if I needed to pick up the bag I checked in before I walk up to the next plane. If there were cameras around, they would have caught who I spoke to. She said "No... I just need to go to the next gate." To make the long story short, I was given wrong information. I'm here writing this review, tremendously disappointed with their services. My bag has been delayed and has been in transit for more than a day now. Have I heard from the shipping company? No.

Got back from my vacation and called Delta. They had already refunded me the initial cost of the Comfort Plus seats. I was irritated at the start of my vacation, I asked Delta if they would give me any other consideration for my time and trouble. Delta refused to do so. This happened to two other people on our trip that I know about. What exactly can any airline be accountable for? Gas is more than half the cost than it was a year ago and the fares don't seem to go down. Delta has no accountability and apparently culpability in their own actions. What are my choices? Ahhh, I remember what my choices are, I have learned to not fly with Delta. Maybe more people could exercise this choice. The pocketbook seems to be the only alternative to a big corporation like Delta. See you in the Friendly skies Delta!

I called Orbitz the next day and was transferred to management. Management contacted Delta and I demanded to be put on 3 way. I was now on the phone with both Orbitz and Delta reps for 4 hours trying to figure out who's fault it was. All I wanted was the $296 that was paid at the airport back. Delta took responsibility saying that someone on their end cancelled the trip. This was alarming to me because they had no record of who did this. Instead, Delta cancelled my whole trip, and will deposit $284 to my account in 8 to 10 business days. I had to purchase 2 tickets to go back home. So far, I've spent $806. They said I need to contact corporate for this.

Corporate is only available Mon thru Fri 9 to 5 so I had to miss a day of work (wonder how much I lost for that). I was transferred to the supervisors in the complaints department for Delta. The first rep I spoke to was beyond condescending saying "Sweetie that is what you get for booking with Orbitz and not us." I hung up and called back. I finally got to someone that was able to sort of help. My original trip should've been $284 round trip. Instead, Delta has made me pay $522.60 for a round trip. This was not my fault at all and they admitted with Orbitz that it's on Delta's end. All the rep was able to do for me was send a check for $113 and a gift card for $125. She assured me that with the gift card, I was able to purchase a Visa one so it was like getting my money back.

I get a sweet email minutes later saying "To show you how much we appreciate your business as a valued customer, we're offering you a gift". The irony is, that this wasn't a gift, this was my money. Worst part, it was a gift to buy another flight or another gift card to one of their partners. It is too late for me to call now and I'm probably going to have to ask for more time off to resolve this issue. I don't understand why my money couldn't be returned to me in one piece. I've wasted so much time in this and I spent my weekend on the phone with Delta. I am considering contacting the FAA because everything about this looks shady. I've invested time, money, and energy on something that could have easily been fixed. Delta is very quick to have me spend money and buy extra tickets, but when it comes to giving my money back, I have to wait more than a week and fight for it.

I ran across the terminal to Air Alaska (the only remaining east coast flight for the day). They were incredibly helpful, got me a ticket in minutes and called the gate to let them know I was coming. I got to the flight just as they were scheduled to close the doors. Delta cancelled the NYC flight about 5 minutes later. There were a lot of families on the plane that were unable to get to the Air Alaska flight even though it had seats available. Instead of waiting for the only other flight to depart they should have hustled us out of the plane to give us the best chance of getting to New York for the holidays. In fact, they should have known the night before that there was no pilot for the flight.

On the 2-flight return trip, first flight was delayed 2 hours, which was a problem, because the 4th and final flight was on time. I missed it by a minute, it departed about 10 minutes after I arrived. I am bumped, have spent about 15 additional hours in the airport than should have been necessary and will arrive home many hours after I was scheduled to return. This is 100% Delta's fault and problem. I believe that when they took my money, they automatically owed me a service that supersedes what I am experiencing. I am seeking compensation, MINIMALLY a refund of the hotel fee I am out due to the night spent on the tarmac in ATL.

When we arrived to the Cancun airport, the gal behind the desk informed us the flight was now delayed an extra hour and a half. We were told that we would be left with 7 minutes to board the plane in Detroit which would be impossible to make. The only option would be to have to stay overnight in Detroit as there were no more planes going to Omaha, NE this night. When asked the reason for the delay - was told it was equipment issues (not weather). Again... Delta's wrongdoing and legitimate concern for their customers flying. For the second time in a row, it is scary being told it's equipment or mechanical issues. Last thing you want to hear when you're flying in the air.

So, this being said, we had to sit around and wait in the Cancun airport until our flight finally took off. We were also told in Cancun that when we arrived to Detroit, Delta staff would be aware of this situation and know what they need to do as far as providing us with a hotel, transportation, and food. When arriving in Detroit, we got to the destination and person we needed to speak with regarding what we do next since we were supposed to stay overnight. When trying to explain what had happened and what we needed staff members had NO IDEA what we were talking about and took a good 10 minutes to investigate. The Delta staff in Cancun should not have told us this and given us false hope as this was just another frustration when trying to explain what Delta had done wrong, very much so made it feel as if we were told this just so we wouldn't keep asking questions in Cancun.

After 10 minutes of investigating, they finally were able to tell us what flight we'd be on in the AM to get back to Omaha, NE. This is the only thing staff did to assist. We had to ask, "what about our hotel, transportation, and food vouchers we were told we were going to receive?" The Delta staff lady responded with, "well you didn't tell me you needed those". Clearly if we need to stay overnight you would think this would be common sense or this would immediately be offered- but no. Very unprofessional and uncooperative. As I asked what hotel we would be staying at, the response I got was "whatever hotel is available". First off, again, unprofessional and that is not what I asked. When we did get our vouchers I asked if we could be put at one of the hotels like Hilton, or Embassy since I knew those were right by the airport. She told me no rooms were available so we would be staying at the Wyndham hotel.

I called Hilton and Embassy both and they had openings. Not very professional to lie to your customers. We were then told we would have to wait for the hotel shuttle to take us to the hotel. We had to wait over an hour to catch a shuttle as there were SO many people waiting, and everyone ran to the shuttle and pushed through to get on. Very unpleasant experience as we had to stand outside. Coming from Cancun we had no warm clothes and very light jackets. The weather in Detroit this night was freezing. Was not prepared for this.

The hotel Delta put us in was far from great. Delta should be accommodating, after all, this was their fault. The 4 of us traveling also missed a day of work since we couldn't make it back until Monday and had to call into work. I feel like we most definitely needed compensated for a lost day of work, the trouble and hassle being delayed, having to stay overnight, and the very unprofessional, unorganized, rude staff members in both Cancun and Detroit.

This flight compared to last years' was by far worse. I fear if I keep flying Delta it will become a pattern since this has thus far been our experience. It is very clear to me Delta needs to work on customer service, communication, and plane maintenance. After speaking with people at the Cancun airport, 3 people informed us they have been through the same issues with Delta. So does this happen frequently? I will be informing people close to me of my experience and passing the word along. Horrible experiences.

Finally after every one in they started checking our passports and boarding pass in detail, which was already done at check in counter. It was time for the flight to depart at that time. So the attendant who is responsible to let us in and close the door was rushing us to get in. We ran to the door and at that last minute he told us to send our hand carrier to luggage and we can collect at our final destination that is after 24-36 hrs of traveling. Nobody was prepared for that. We had valuables, clothes for changing in between and medications in that carry on bags. There was even important documents/medicine in there to drop in New York to relatives who lives there.

When they told us this we couldn't make a decision instantly. He gave us 3 minutes to make a decision. We tried to explain the importance of carrying that bag with us and the importance of getting the connection flight from New York. We even asked him if we could collect the bag in New York? The flight attendant don't want to listen to us. While we were on the jetway close to the door of the plane, the plane got detached from the jetway and started moving away. The jetway shook vigorously and my wife almost hit the ground before I could hold her hand. She dropped small items from her pocket book on jetway that she couldn't pick up. The flight attendant ran ahead of us because he knows the drill. We also ran and followed him because we were afraid of our safety. We all were in utter shock.

First of all we didn't get our flight. We have family members waiting in New York and we have an international flight to catch. Otherwise we will lose that money. It was not our choice to complain about them and make them mad at that time because all we were thinking was to catch the next flight and get to New York to get the connection flight. What they did was very wrong and endangered our safety without any warning while we were still on the jetway. Our hand carriers were not huge. Since we were international travelers, we could not carry more than 15 lbs. So our carry on luggages were small and they insisted us to send it as check in luggage (I already lost some stuff from my checked in luggage during this travel).

They intentionally delayed us and finally we missed the flight and went through lot of stress and tension until we got in New York on the next flight. Delta employees acted like they are doing a huge favor to us putting us on next flight. If they had given us little bit more time we could take out the valuables from the carry on and put in our pocket book which was not big enough to hold everything we wanted to transfer. We tried to explain the importance of having the carry on with us. All he was telling us was "You want to go on this flight. You have to send the carry on to luggage." He didn't want to listen to us and the plane took off without any warning putting us all in danger.

Then we were told (after another wait in line) that dl2408 would certainly be our flight. But again, we went from first to sixth on the standby list and were not boarded. We then were told, after another wait in line, that we would be on the 10:00 pm flight. Due to Delta's engine issue, we have paid the price and have been stuck in this terminal for 8 plus hours... and get this--no apologies, no compensation, no sympathy or concern from Delta. DDN = delta does nothing.

I said, "But now it's been 8 days, so the auditor will refuse to refund me. I cancelled it within 24 hours - in fact, within one hour - and received confirmation that I did. Are you seriously telling me that whoever I spoke to 8 days ago was just making stuff up and now I'm just out $1200 for no reason?" She was extremely condescending and downright cruel, cutting me off and yelling at me. Her official response was that what I was saying never happened and there was nothing anyone could do. All I could do was apply for a refund and the rest was up to the auditor. If I had been able to reach a live person one of the other days I had called, or if the person I had spoken to that night had actually confirmed my cancellation, I would have $684.70 to pay other bills. I am a 26-year-old musician, and $684.70 is way too much money for me to just lose. Delta's customer service is a joke and I will never fly with them again.

After paying the extra money, they tagged his bag and he began his travels. Arriving in San Antonio Texas, no luggage of his to be seen. After informing Delta of his lost bag, they took information and said they would bring it to the air base. Not! 7 days later after January 5th, still no trace of his luggage. It was scanned upon check in but never scanned again.

I would think Delta would be real careful not letting Government uniforms getting into the wrong hands. Delta has no answers except to say. (It's floating around, somewhere in the system) All new uniforms will have to be replaced in a rush like manner to keep up with his orders. Big mistake on Delta's part with not one courtesy phone call back to keep him updated on his ongoing lost luggage. You can fly on Delta but be cautious if you're checking a bag in that is important for needs when you arrive to your destination. The public should know, Delta has failed tremendously!

So, now I'm left wondering if Delta is in the passenger business or the CARGO business. Are they making more money shipping CARGO that the commitment they've made to their customers really doesn't matter. The extra $400.00 I paid is a lot of money to me, the appointment I missed was important to me. If that isn't important to Delta, is their pilots telling the passengers things that aren't true important to them? Or, does Delta look the other way so they don't have to deal with customers that would know the Truth.

Finally it was decided to return to the terminal because so many people wanted off the plane and to change flights because we were so late. It took 45 minutes to get the plane back to the terminal, then we still could not get off the plane because it's storming again and the ground crew could not work in the bad weather. Once they told us we could get off the plane for 20-30 minutes, then we were told the flight was probably going to be cancelled, then we were told it was going to leave, so they let us off the plane, then we were told to get back on the plane and get ready to depart. From that point, it was over an hour before we actually got off the ground.

The pilot had told us that all southbound flights were not able to fly due to the weather, but, northbound flights were able to leave. Several people, including myself, were looking their phones and the weather was bad, but the plane could have been diverted to the west and fly around the weather. I called our travel agent, she said that Delta's website said the plane had left at 9:30 AM. She also said they could divert the plane around the weather.

Not only was this a problem for the 200+ passengers on the flight to Montego Bay, there were that many people in Montego Bay waiting on this plane to arrive, I'm sure all of them missed their connecting flights. Seems it would have been in Delta's best interest to have diverted this flight around the weather would have saved them a lot of money, time and very upset passengers. We were not offered any type of refreshments until just a few minutes before someone decided to return the plane to the terminal.

Since we missed our flight, we waited for three hours to talk to a Delta representative who told us that the next flight out was January 2nd. She, Rocio, said they could get us to Barbados on Dec 31st but through Miami but we would have to pay for a flight by American Airlines from Miami to Barbados. We were told that Delta could not pay for our flight to Barbados with American Airlines because they were Delta's number one competitor. So, the Delta representative offered us a hotel voucher of 10% off at the only hotel they use in Atlanta, Quality Comfort Conference Hotel. We asked for the Holiday Inn and were told explicitly that Quality Comfort was the only hotel they used. So, now we had to buy a whole new ticket from Barbados to St. Vincent for $300. because Delta could not speak out their flight disruption to do Barbados. I didn't have an extra $300 to spend on a ticket when it was not my fault. Own up to it Delta.

As for the hotel that you provided a 10% off discount, it was disgusting. The hotel hosted seedy people and smelled urine and was dark. I asked to see a room and it was nasty. No one should have to be sent to that hotel by Delta. This kind of hotel speaks volumes about Delta. I was concerned for my safety that I left that hotel and paid for one night at a safe hotel at Best Western (out of pocket $97.79. Because I did not have a car during my unplanned three-night stay in Atlanta, I had to find a hotel with a restaurant. So, I yelped Holiday Inn. Again, I paid out of pocket a total of $294.20.

Once there, I learned from the Holiday that they provide vouchers to Delta for customers like me in the same situation. Wow! and the Delta representative told me that the Quality inn was the only hotel I (and my partner) could stay in (and it was a nasty hotel). I spent a total of $591.99 on hotel and food out of my own pocket for a delay that was not my fault. You could have paid my hotel and meals. Why meals? I also learned during my unplanned stay in Atlanta at the Holiday Inn that other Delta passengers had received meal vouchers. Why discriminate Delta. As I see it, I am requesting that Delta reimburse me for $591.99 and my $300 brand new ticket that I had to buy from Liat Air again. I will also share my concern with all social media avenues and the appropriate federal government agency. Unacceptable.

No other options were pursued by Delta. No one offered to look into it and get back with us, no one offered to compensate us for our hotels, plans, time, etc. We were basically just told too bad...and they weren't going to help accommodate anything. We ended up back in Indianapolis, no vacation, no NYE, and out over 3k each for our arrangements we couldn't cancel in Vegas. This is a worthless company and I wouldn't fly them again if they gave me a lifetime pass. I can't begin to explain how miserable these people that work for Delta in Atlanta are and how horrible they treated us as we wasted our vacation away sitting in the Atlanta airport.

I wonder if Delta seeks out pregnant and vulnerable women so they can steal their money. I wonder if they train their sales reps to be thieves and steal from the innocent people who are trying to start a family and are forced to give up their hard earned money. I wonder if they joys out of ruining a special time for a young person to try to make up for their miserable lives.

I am requesting a FULL refund of the Delta Flights that Laurie had to cancel for MEDICAL reasons, and an apology statement from Delta. In the meantime, this is being escalated not only through the Better Business Bureau, but ConsumerAffairs, Transportation.gov, LinkedIn Corporate executives, and local news stations. I will also look to legal resolutions if this is not fully refunded in a timely manner. The press and public should know how awful Delta corporation is and how they do not support families and steal from innocent people.

Finally, the pilot comes out of the cockpit and tells us Delta is preparing us another plane to fly to Reno on as the problem is not easily fixable. We deboarded, headed to the new gate and boarded another A320 and took off without incident. After all was said and done, we were delayed 2 1/2 hours. But, I was happy to be at my destination and not having to find a place to stay in Salt Lake if they had canceled the flight. Thanks, Delta, for caring enough to not just throw in the towel and make us leave the next day!

My second example was a bit more inconvenient for me. It started in Reno, where I had to take a United Airways flight to LAX. It was horribly delayed due to weather, but they assured me I would still make my 11PM red-eye flight to Atlanta. When we arrived in LAX, there was nobody to operate our jetway, so we sat for another hour, sealing my night sleeping in the LAX airport. I called Delta once off the plane, and they booked me another flight for 12PM the next day.

After trying, unsuccessfully sleeping in the airport, I picked up the red Delta phone again to see if anything had changed. They were able to get me on a 9AM flight instead. They maintained all my upgrades and no fees incurred. Thanks, Delta, for helping me in a rough situation I was in. I will always use your flights in future travel.

I asked to ground crew that they should provide me at least compensation for food. A female supervisor (red uniform) told me that there is no such compensation. When I insisted and arguing with her, she mentioned that Delta is not in food business. WHAT A RUDE RESPONSE!!! I replied back to her that Delta is in service business, and remind that the delay from Delta made us stranded 5 hours!!! I called Delta 800, and got response "nothing can be done unless coming from ground crew". So what is the point of such phone service without solution.

We find out that my son didn't need to have a flight attendant with him because in Argentina there's a law that you don't need an attendant for a child older than 12. Delta never mentioned this before. Delta told me that my son couldn't go and check in by himself so when they said they need a flight attendant Delta didn't took responsibility for their mistake because in the first place they should to know the policy from one country to another. Knowing this they sold me the ticket and pretend that everything was going to work fine although a day prior to the flight I called to confirm the itinerary and find out all this. We spend more than six hour on the phone talking to about eight people and only two of them took their time to try and solve the issue.

However, they try unfortunately it wasn't enough and they couldn't do nothing. I want to mention that the first person who spoke over the phone a Latino supervisor was very disrespectful and sarcastic to be short, the people who try to help us told us that unfortunately it was a simple mistake from Delta since the people that sold they ticket should of know the different policies from one city to another. For Delta inability to solve this issue I can't spend Christmas with my son for the first time here in Minnesota. It's a extremely emotional situation to my son who's devastated about the situation. Delta airlines should be responsible and not only refund the money but take care of this issue. We're not rich to spend $3,000 on a flight before Christmas. Simply because Delta doesn't care family reunions.

So we have been posted on Delta's Facebook, reviews, etc. I wonder if the founders of Delta Airlines what will do if they are their families who have a problem like us? They will simply leave it??? That is the example this Delta Airlines do. We are talking about a minor, my Son, who was very excited to come to his country to have his first Christmas with us (two years we have not been together). I specific ask them to have a flight attendant from the first city departure to the city of arrival, they said yes. They indicated that we would pay fees at the airport. I paid every single penny of his ticket. I am very educated, professional and respectful. I know my right as a citizen of United States of America. Due to the fact that this flight was going to be an international flight we need a flight attendant, so just as you are confused about it that's how we were 24 before his departure!

It doesn't make sense how they booked the ticket, Delta doesn't fly all they way down to Cordoba, there for they bought the ticket from Cordoba to Buenos Aires with a connection airline. They don't need the service of a flight attendant but once he would get to Buenos Aires to check in with Delta he would need a relative to check him in or he wouldn't be able to proceed. He would've been stuck in an International Airport all by himself. We really need someone who can take care this situation please.

When we got to O'Hare, our baggage was missing and we were told that it was loaded in the plane scheduled to leave for MDW airport the next day. The staff stated that the baggage would be delivered to our house the next day by 12:00 PM. My son and I skipped church since somebody had to be home for the delivery of my luggage (mind you, my 13-year-old son was supposed to perform in our church presentation). We could have gone to church and back home since the luggage was not delivered until 6:00 PM. I was informed that I would be reimbursed for the luggage fee because of the inconvenience. It would take a lot more than $25.00 to make up for all the inconvenience Delta has caused me and my son. How can Delta make up for the time and energy that we lost because of their incompetence?

The staff said that the our connecting flight was cancelled "due to weather conditions." What weather conditions? It was clear in Detroit that day while Chicago had an unusually warm weather of 50 degrees. If a Delta plane could fly to Chicago O'Hare that evening, then how is it that a plane going to Chicago, MDW couldn't? Detroit is only 49 minutes from Chicago, for crying out loud! Anyway, this is not the first time Delta has messed up our trip but this is certainly the last draw. I VOW THAT I WILL NEVER FLY VIA DELTA AIRLINES AGAIN! I guess, you get what you pay for since Delta fares are generally cheaper than the others. I will pay the additional cost to fly with a reliable airline than have my blood pressure skyrocketing because of the aggravation induced by this company. Dealing with Delta is hazardous to my health and an unnecessary disturbance in my mental state of being.

I called Delta and spoke to one of the representatives to try and book the flight. They told me one of the partner flights (KLM or Virgin) were probably updating their inventory and that I should try again in an hour as they were unable to purchase the flight for me over the phone. After the call I tried for another 5 hours and still received the same error. I then sent an email to Delta discussing my frustrations and received an email the next day stating: "Delta maintains an unwavering commitment to our customers satisfaction. However, in this instance, we failed to meet our own high standards, and I truly regret the unfortunate impact on your travel... Additionally, to check fares or book travel one-way or round-trip, complete the "Book a Trip" section at delta.com. If your itinerary is more complex, select the More Search Options link at the bottom of the 'Book a Trip' box."

The recommendation to go back to the website and try booking a flight is a terrible response when the issue has been with the website. I then tried booking again and received the same error on Saturday. On Sunday the price had gone up. The initial price is 1,394.86 CAD. On Sunday as the price had increased by more than $200 so I decided to try and book a different flight from the 16th-26th.

Every time I tried booking the flight I received the following error: "Looks like this flight is in high demand, and the originally quoted fare is no longer available. The price for your selected itinerary has increased to 1,632.66 (CAD). If you would like to book at this new price, click "Continue" to review your order and purchase. You may be prompted to reselect your seats." I feel I've wasted hours trying to book a flight and not had any luck in doing so. I've asked Delta to call me directly as the regular reps cannot assist and my responses have been go to the website or call the support number. There needs to be some major improvements with the website and their customer service.

Ended up booking with American at an additional $380 for crappier connections. I can only assume Delta would cancel a flight that far in advance because of limited ticket sales, or maybe they can predict the weather or mechanical issues that far out. They've had my money since August but will refund it (may take a week or two). I purchased the tickets in good faith that if I paid their asking price, they would provide the service. Any other industry that would treat an agreement with a customer this way would be held responsible, but for some reason Delta Airlines is exempt. Maybe we should think twice next time they need a bailout.

This means missing one of the events we are flying home for, needing our family members on the east coast to rearrange their schedule to pick us up (hopefully) at 10pm, and sitting in the airport accomplishing nothing. We also just found out Delta is closing down their pet service as of March 2016, since they have the worst track record among major carriers. This will be the last time we fly with Delta, and we'll need to find other options for our pet.

So anyway, I get the supervisor on the line and she said I can do $200 which wasn't too bad, but I wanted a refund. The reason being is because like I said I don't normally do airplanes and this was a rare visit for me to come out to see my friends and I know it will be a long time before I get to visit again, plus I am quite sure the vouchers only last for about a year. So when I stressed on getting a refund the supervisor said to call the corporate office to get a refund but to wait until after I got home so my trip home wouldn't be cancelled. So when I get home and called the number the rep said they couldn't refund me due to me already using the tickets. So I thought to myself... Hey I will just suck it up and just call back to at least get the $200 voucher that the supervisor had offered.

So when I called back, I get a different supervisor and she tells me that I could only get a $100 voucher which was the only one documented, so I said as a courtesy, "do you think you could extend the same offer the previous supervisor had offered?" And the rep was like "NO, unfortunately we can 't offer you that because it wasn't documented, but I can offer you $125." So I took it because I didn't want to argue with the rep, but I was very upset and disgusted with the whole Delta Airlines right down to the customer service because we buy these tickets expecting to get to our destinations as what is printed on our tickets. I do realize things happen and I am okay with that, but there needs to be better compensation in place for things like this because everyone doesn't fly all the time if I was a person who did then getting a voucher for future dates would probably be more acceptable to me.

I don't see what the problem was of the supervisor giving me a $200 voucher since she didn't see a problem with giving me $125 which was in her power to do. Plus it was the airlines fault I didn't have a connecting flight. Plus, I didn't even receive a notice that I wasn't going to have a connecting flight in the first place not until I got to the airport and was going to get checked in. So needless to say I am never going to use Delta airlines again and I don't even know what the heck I am going to do with the $125 voucher. This was the worst flight ever!!!

She came all the way from London to celebrate this after 3 years and all of us were excited. At first the flight was supposed to leave at 10:05, and by the time it left runway it was 10:35-10:40. That already delayed the flight by 30+minutes and to add to that, flight attendant saw something unusual while the plane was inflight and had to revert back to ATL after 15-20 min of flying. Then there was wait for another flight which added more to delayed time. And finally Delta arranged different flight (which I appreciate) and flight left ATL finally at 12:17ish.

By the time I reached Dallas it was already 1:15ish. I not only could not get to celebrate the special day of "bhaitika" with my sister and family, I missed her birthday too. The whole flight I was sad and I was feeling unfortunate for picking this day to travel. I know mechanical stuff are not under anyone's control and I appreciate the decision of captain to revert the plane back to the airport but here is my question, "ARENT THE FLIGHTS PROPERLY CHECKED BEFORE FLYING AND MADE SURE EVERYTHING IS OK?"

This might have helped pointing out the issue beforehand and there would have been lot of time to come up with an immediate solution. This really caused inconvenience not only to me but every customers and I missed the special celebrations which I cannot forget ever. I had chance to celebrate bhaitika and my sister's birthday on same day (which happens rare) after 3 years and that got screwed.

However, Delta still issued each passenger a card with a number to call for compensation. Not only did they issue me a $25 gift card that could be used at a retail store (and not just for their company) they bumped me to business class on my return flight. The flight via Paris and on to Frankfurt was wonderful. The food served was delicious. The return flight was the best flight I've ever experienced. Plenty of room on the plane. Attentive flight attendants. Gourmet-quality food. An overall wonderful round-trip flight. I have flown many other airlines all over the world and Delta is my preferred carrier.

Soon we were airborne on our way to Atlanta. When we finally landed... as I was leaving the aircraft... the Captain turned around in his cockpit seat... with a wide smile... gave me a thumbs up. I then learned that my connecting flight DL1739 was parked right next door... and that I wouldn't have to worry about that 20 minute effort to make my flight! You had brought my connecting flight to me! I never knew the name of that wonderful Captain on FL2556 out of Asheville on 16 Nov, 2015. I would like him to know how appreciative I am that he took such good care of me. I am eternally grateful! I love Delta!

Over the weekend, by contrast, on a flight from Chicago to Naples, FL another airline asked what drinks fliers preferred, went to the galley to prepare the order, and brought the ordered drinks to the passengers! Yes, ALL the passengers. Delta makes things appear difficult but it is not an illusion. From the point of view of the flyer, Delta is difficult. From the you-aren't-special-give-us-$25-to-check-a-bag to we'll-check-your-bag-at-the-gate-for-nothing (You're welcome, Delta. I just schlepped my bag to the gate. Do you think I didn't notice who is doing the work on your flights?) to no-service-for-you-in-the-back-of-the-plane, Delta is trying. I am perfunctorily thanked at the end of each flight and reminded that I have a choice when I fly. May I remind you, at Delta, that I know I have a choice when I fly.

After reaching home we have contacted again the customer service and inform to book our ticket with SkyMiles member (KLM + Air France combination). And they ask for double (around $1700) amount originally paid ($864) by us though the price advertise by other service provider website was around $1150. Though it was not our mistake we agreed to accommodate the price (around $1150) as advertise by TripAdvisor website. And they just REFUSE and ask us they will complete my booking only if I agreed to pay around $1700. PLEASE BEWARE OF DELTA AIR LINES and their contact persons who refuse now to accept that I can use to money to book other destination.

They refuse to let me get on the plane and ask me to go to delta help desk, the help desk staff do not know what to do, and send me back to gate 59, which is at 10:13pm; then they said they can put me in standby list for next day 10:30 am flight. My son called the delta customer service ask if there was any seat available for me, they say there is plenty space available, so it will be likely to get me on the flight. But next day at gate, they just tell me all the seats were gone. And they get me an assigned seat for 10:30pm at Oct 25.

Since then, I have waiting at the airport for more than 20 hours, and they said they can put me at the 10:30pm flight to RDU with assigned seat, then I argue with them to get a earlier flight to RDU with an old Chinese gentleman's help (because the gate staff did not want to talk with me and even try to find a someone speak Chinese to help me out). And the gentleman asked them why this happened, the desk staff admit their system mess up which sold my ticket to someone else which cause me I cannot get on the plane, even though I have checked in with my boarding pass with me.

I even reprint out another boarding pass at LAX with same flight and same seat number. The whole experience is awful, and I felt be assault and discriminated as no one take the responsible for everything happened, even no one tried to help out at that moment, which keep me waiting for more than 30 hours at gate 59, I cannot go to hotel as I cannot speak English, they even refuse to talk with my son to help me find a solution for their own fault. During whole event, delta refused to take responsibility for their own fault even ignored me. I am not going to fly any Delta flight any more and I think Delta should care more about their customers and train their staff well.

Original Review: Oct. 21, 2015

I was on Flight Number: DL1088 on 10/17/2015 arriving in Anchorage (ANC) from Minneapolis St. Paul (MSP). Upon landing I turned on my phone and looked at the time - it was 8:20 PM. We arrived at the gate about 8:24 PM. I looked at my phone time again when I grabbed my bag seconds after it landed on the carousel it was 8:52. I went to the customer service desk to file a claim and she told me that I had to do it online. I asked how will they know if I don't get some kind of proof. She said the gate time is recorded and the luggage is scanned when it comes off the plane. Although I don't see how they have time to scan the luggage, I believed her that there was in fact "data" that could be referenced to support, or not, my claim.

After I filed my claim, Delta responded by email that I received my baggage in time. I am still not sure if they use landing time or gate time as the starting clock. But regardless, I do know for fact I did not have my baggage within 20 minutes of either of those times. Even the customer service representative agreed at the time that baggage had been late. Delta refuses to honor their guarantee in this case, nor are they providing the 'data' to back up their refusal.

SOMEONE took video of me throwing up in the airport bathroom, showed it to the flight crew and they banned me from flying!!! While fellow passengers that had been at the airports with us all day tried to vouch for me, my husband and I were escorted out of the airport by Minneapolis Police! Never have I been so embarrassed and humiliated in my life!!! My husband and I had these reservations for more than 6 months AND we had reservations to meet the Pope at the Vatican on Sept 15th. We were forced to spend the night at a hotel, then flown to Detroit and on to Rome the following day. We missed our Papal visit and our luggage went to Paris. My luggage arrived in Rome at 1:30 a.m. the morning we were leaving (4 days later) and it was damaged. Never again will we ever travel on Delta. BEWARE, they don't care about their passengers!!!

We proceeded to customer service (once again the two couples and one individual). This was a joke! One lady took care of one couple in approximately 5 minutes. Myself and my husband 30 minutes later was still waiting on Dorothy ** to reroute us. When we asked what the hold up was she said, "Oh, they didn't getting seat assignments." This was untrue! As we were traveling with the couple!

Next she gave us a voucher for $25.00 off at the local Quality Inn motel leaving us to pay the extra 69.00. Not bad except for the single individual got a free room at the Marriott. The Quality Inn they send us to was the motel from hell. Dirty does not cover it. I would not lay on the bed because I feared bedbugs. This was a good thing since I found two in my bags. In my opinion in this politically correct world they are pushing on us - this was discrimination pure and simple! All five passengers should have been treated with the same courtesy and respect. I might also add we had been loyal Delta customers for the last 25 years. Unfortunately, customers no longer matter. Instead of their cutesy little ads they show on the planes, they should take the money and teach their Atlanta customer service courtesy and manners!

On our return trip home, September 18, 2015, we flew from Geneva to Amsterdam. All of these flights had been booked with handicapped assistance. When the handicapped attendant came to get us, they loaded Michele on a golf cart to take her to the next gate. I was not allowed to get on it with her. They had another handicapped person to take and her husband. So we were separated and I was left to find my own way. There were plenty of larger carts parked all over that they could have used. We did not like the idea of being separated in a large unfamiliar airport.

Upon arrival in Atlanta, we were met at the door of the plane by an attendant with a wheelchair for Michele. She took us to an elevator and left us. We had a connecting flight to catch and were beginning to get worried that we would miss it. I put Michele into the elevator with our bags and went downstairs. When the door opened the currency exchange lady asked if we needed help. I said, "Yes" and that we were supposed to have handicapped assistance. She told us to go around the corner and there would be someone there to help us. There was and the lady called for assistance but no one ever came.

We again took off to our next gate. Near the train there was another employee coming off the escalator so we asked him for assistance. His reply was that he would have to go back upstairs and that would take him some time. No help. So I managed to get Michele and bags on the train. At the next terminal stop, 5 or 6 employees boarded, and we asked them for assistance. We were told by 2 of them that they were "training the others and could not help, but did you get the name of the person that left you at the elevator?" Needless to say I managed to get us and baggage to the next gate.

I spoke with someone at the gate and told her how upset I was, she immediately called for a supervisor. She offered Michele a $100.00 voucher for her next flight, good for 1 year, and gave me 5000 sky miles. I had thought about this all weekend and was not happy with it. On Monday, September 21, 2015, I called Delta and spoke with Torrence. After trying to explain to him what happened, he asked if I was expecting a full refund of my tickets. My reply was no, but that 25% would make me happy and they needed to review their policies and procedures. His reply was that Delta didn't care how much I spent. I do care and think that spending over $9,000.00 to be treated so rudely is ridiculous! He did give us 2, $150.00 gift cards.

On Wednesday, September 23, 2015, I submitted a complaint online with Delta. I received a canned letter informing me that they had received my complaint. On Monday, September 28, 2015, Michele received a letter from Delta apologizing for the experience. They also stated that it had been determined that a violation of 14CFR, Part 382 had occurred. I still am not happy with the situation and do not feel that anyone really cares. Delta needs to evaluate their policy and procedures on handicapped transport and do some updating. Every handicap is unique and should be treated as such. I'm sure we are not the only ones that have had this happen. As for their $100 voucher, it's worthless. It was such an awful experience that Michele will probably never fly again, and it will be a long time before I do.

We were all boarded and the pilot explained that he was late due to some maintenance issues in Connecticut. As we were about to take off, right when the pilot began to accelerate we all heard a loud bang and some grinding. The plane was picking up speed and fire shot out from underneath the plane and a loud sound another bang or explosion was heard and the pilot hit the brakes and we all lurched forward and some people started panicking. When we came to a stop the pilot came on the intercom and stated that he had discontinued the takeoff. We all started to smell smoke and the cabin appeared smoky. The pilot very quickly came back on the intercom and stated that there was a problem with the brakes and the fire department was on the way to check them for function. The fire department arrived and they pulled out hoses, in full uniform with masks on and heat guns.

They went under the plane to check the brakes for fire. The pilot came back on the intercom and said the fire department said the plane was broken and the brakes had failed and in the process damaged the tires of the plane so the pilot wasn't sure if we would have to have the plane towed back to the gate or If the fire department would get air stairs for us to evacuate. The pilot came back on the intercom and stated that we would all evacuate by air stairs ten passengers at a time. At this time several passengers around me were on the phone with Delta attempting to book other flights to Atlanta in a frenzy. As I was starting down the air stairs the firemen were standing there to help us but toward the bottom my boot toe got caught on a start and I started to fall. I caught myself but in a weird position with my bags in my hand and twisted around and hurt my back again horribly.

Pain was now shooting down my back into my right leg and thigh. After I got all the way to the bottom of the stairs I was escorted to a waiting bus. When I got on the bus it was completely full and I had to stand with my bag and my back injured. We had to wait on the bus standing there until all the passengers were off and all the buses were filled. During this time passengers were still calling Delta to change flights so I decided I should do that too. I called Delta and spoke to a lady who was attempting to book me on a later flight for the same day but as we were talking the flight seat got taken. She said there were no more flights. I asked to be booked on another airline, she said there was nothing available. At this point I started to panic. I need to explain why it was so important that I get to Atlanta today.

My son is 18 years old and had enlisted in the United States Army. He has finished his basic training and is about to be deployed. The army gave him leave starting at 9 am on Saturday October 3, 2015. He was having a special ceremony to celebrate his accomplishments. I knew that if I did not see him or get the chance to say goodbye, I might never see him again. This in itself was extremely stressful. My son is my world. If I did not get there in time I would not see him.

The buses arrived at the terminal and we had to climb a lot of stairs again. My back felt like it was going to give out but I had to keep going not knowing how to get on another flight. When we entered the terminal we were lined up single file near the gate all 150 some passengers to talk to 2 agents trying to rebook these flights. We were not offered any place to sit so we all had to stand in the line for over 2.5 hours while 2 agents tried to assist us. I stood in line and while I stood I tried calling Delta again to see if I could get a flight. They told me the only thing they had was 6 am. I told them I had to make my connection from Atlanta to Columbus and at that time they told me they did not have one. I said I have to get to Columbus, GA by 9 am or I would miss my son. The agent states she had nothing and there was nothing she could do. I waited in line longer.

Right before I got to the agent another Delta representative came and told us all in line that they had another plane coming in to take us all to Atlanta, however she couldn't guarantee the time, she could only say it would probably be around 7:45 pm. When I got up to the agent I told her I was concerned because of the late flight into Atlanta. I needed to make the connection to Columbus in order to see my son. She told me she would help and began putting me onto the new Delta flight to Atlanta. When she booked me she sold me a seat that was in the back. I told her that I needed sky seating because I had paid for the upgrade already. She was very rude and states there are disclaimers all over the website when you do that, if you change your flight then you lose your upgrade. I was shocked and told her that I did not change my flight of my own free will. I reminded her that the plane caught on fire and I had no choice!

She shook her head and said there are no more sky seats. I asked her how my seat is gone when they were supposed to just put all the passengers back in their original seats. She did not answer me and kept typing. She said you are going to miss your connection in Atlanta to Columbus. I asked her when the next one was. She said not until 12:45 October 3. I explained to her the reason I needed to be there by 9 am and she just shrugged her shoulders and stared at me. I said will you at least refund my upgraded seat since I don't have one anymore. She said ma'am I can't help you with that, there is no way to refund you for that. I am beginning to panic at this point. I thought I could fly into Atlanta and get a rental car and drive to Columbus. I asked her if Delta could help me get a rental car. She told me no. Delta doesn't do that it's an insurance issue.

I said well you are paying for people's hotel and all I need is help with a rental car. She got irritated and said she was not going to help. She then told me look we offered you the 12:45 flight into Columbus, just because that doesn't work for you isn't our fault. I was so upset at this point. I explained to her why it was so important to get there by 9 am and she obviously did not care. She made no attempt to help and refused all the requests I asked for. She then explained to me that she would cancel my connection to Columbus since I would miss it and needed to do this so my bag would go to the right place. She told me to not forget to pick up my bag in Atlanta since it will not be going on to Columbus anymore. I repeated back to her I would pick up my bag in Atlanta just to make sure I understood her. At this point I went and sat down at the gate to try to figure out what to do.

My original package had included a rental car through AVIS. I called them and told them what happened and asked if I could pick up my rental in Atlanta instead of Columbus because there were no more connections. The man told me no there is not a way to do that and if I wanted to change a reservation they would have to cancel the existing one and do a new one. In this case I would not receive the original discount that I got for booking the flight and rental together. They would now have to charge me $689.00 for the rental from 10/3/15 to 10/5/2015. I was shocked and very upset that they refused to accommodate me in this unusual situation, again the man on the phone did not care and said there is nothing he could do.

I began to look on the internet for a more reasonable rental. I was able to find Budget rental for $378.00 for the same days and booked this for my drive to Columbus from Atlanta. I called the rental company to make sure I had everything I needed to rent the vehicle and waited for my plane. The plane came but it too was late. We left Denver at about 8:08 pm Mountain time and arrived in Atlanta about 10:47 pm Atlanta time. The first thing I noticed getting off the plane at the Atlanta airport is that it was deserted. No TSA, no security and no stores open anywhere. A few passengers and I decided to go to the baggage area to get our bags. The airport was deserted. Two men came up to the baggage area and they had Delta name badges on. The baggage carousel came on but only 3 bags came up. I didn't know where to go there was no one there. All the other passengers decided to leave and I was the only person left now.

A strange man approached me and asked me what time it was. I told him I didn't know because my phone was dead and he kept walking toward me. It was making me nervous so I backed up. He started talking to me then grabbed my hands and jerked me toward him. I just got scared and yelled at him to leave me alone! He backed up a little bit and said well I'm gonna go since you obviously don't want any part of this. I said no I don't! And he walked a short ways away but stood by the wall staring at me. I walked toward the first baggage carousel to try to get away and I saw a lady walk into an office and went into that office. In that office was the lost baggage person. I told the person what happened and that my bag didn't show up. I told her everything and I was in tears! She did not make a sound or even look at me!

I told her how I fell down the stairs and hurt my back and she said well you should have had the paramedics look at your back. I was so hurt, tired, shocked, and scared. I didn't even know what to say to her. She typed on a computer for a little while and said well your bag is here, but it's downstairs in a holding area because its schedule to be put on a plane to Columbus tomorrow. I told her that's not right and they told me they changed the bag information in Denver and the Columbus flight was canceled. She said no they didn't. I asked her if someone could go get the bag. She actually said no, we are really busy right now and that's not gonna happen, I can request your bag but you probably won't get it. It might be 30 minutes it could be 4 hours but if you want to wait go back to carousel 10 and wait for it there. I told her I had to pick up my rental and after the way the day had gone I was afraid it wouldn't be there.

She said there is nothing more she could do and she couldn't help me anymore. I went to the baggage 10 area and was worried that weird man would come back. At this time there were two young men that worked there sitting in a chair by the baggage door texting and chatting on their phones. I guess a supervisor came by because they jumped up and pretended to be doing something and quickly hid their phones. After about 12:00 am a man came and asked me what I was waiting for. I told him what the last lady told me to wait there and my bag would come up and it might take up to 4 hours. He said ma'am I'm sorry that she told you that, I hate it so much when they tell people that, your bag is not coming. I asked why he said that the bag was down in an area for holding and there was no way to contact those guys to request the bag.

He told me that the bag would be sent to Columbus on the first flight on 10/3/15 and that I could have it delivered to my hotel. I left my hotel and phone number back with the lady in the baggage office. I went to try to find the budget rental car place. The airport was deserted and I was able to find a man cleaning the floors and he told me where to get on a tram. I arrived at the budget rental kiosk at about 12:22 am. When I got there they had my rental but then they said it will be $777.00. Please. I told them that I had a reservation # and that is not the price I was quoted! The lady said well we are a franchise and we don't have to follow that we can do what we want. My heart dropped because I didn't have $777.00 on one card. I asked her if I could put half on one credit card and half on another. She said no it has to all be on one.

I asked her if my husband could call and give them his credit card number and she said no it has to have my name on it. I told her I did not have it and could she take my coupon to lower the price and she said no we don't take coupons. I just started crying in this parking garage in Atlanta with nowhere to go and I didn't know what to do and these people did not care that I was crying and alone. I finally thought I could try using my PayPal debit care because occasionally they will give me credit. I checked the account and it was a 0.00 because I never use it anymore. I prayed to God and asked her to run this card. A miracle of God, he was looking out for me because no one else cared. The card went through. The woman gave me the keys and pointed off in the distance of this dark parking garage and said it's over there somewhere in E lot.

I asked if she could go with me because there was a man that tried to hurt me and I was afraid to go out in the dark and she told me no I can't leave this place. I told her that I didn't know what this car looked like and I wasn't sure how the gas tank worked or how the windshield wipers worked and it was raining. She said I'm sure you can figure it out. I wandered in the direction of the care and pushed the alarm on the key ring to find it. Once inside I locked the doors and felt somewhat safe for the first time since getting on the first Delta plane.

When I drove to the exit no one was there so the girl that gave me the car came running over and asked to see my paperwork (like she had never seen me before). I gave it to her. She said to check the car for damage or else I would be responsible for it. I told her I tried to look at the car but it's really dark and poor lighting I couldn't see it very well. She said well you will be responsible anyway. What choice did I have? She handed my paperwork back to me and continued to walk around the car. She asked to see my paperwork 2 more times before I could leave? I finally left and was on my way to Columbus it was about 1:00 am. I drove in the rain and got to my hotel about 2:17 am. I made it to see my son by 9 AM at Ft. Benning! I was able to tell him how much I loved him and hug him goodbye! No thanks to Delta!

I called Delta baggage as soon as I got back to my hotel on 10/3/15 at about 12:00 pm (Delta Customer Care the number on the back of my delayed baggage folder I got in Atlanta). I was told by the representative that the bag was on the 12:45 flight from Atlanta to Columbus and the next pick up for baggage delivery would be at 1:30 and she would make a notification so that they would make sure to get my bag on that delivery and I should receive my bag by approximately 2:30 pm. I was told to call back with any further questions. At about 5 pm no bag. I called back and spoke to a woman who told me my bag never left Denver, and was now being put on a plane leaving Denver and would arrive from Columbus by tonight around 7:45 pm. I began to cry. I had no clothes, no more medications, no food, and no toiletries.

I told her I could not buy any because I had to pay $777.00 to rent the car and at this point I was destitute and stranded in Columbus with nothing. I was crying pretty hard and the woman cut me off and said you need to stop crying or I will hang up on you! I can't talk when you are doing that so stop. Wow Delta really. I was never treated so badly by anyone at any time as I was by Delta this whole time. The woman then said I am not going to authorize any money for any clothes of food at this time you just need to wait and hung up when I asked why did all those other people lie to me about where my bag was? I became hysterical at this point. I had nowhere to turn and no one cared. Delta customer service was rude, uncaring and frankly a nightmare. I couldn't believe it. This was my first experience with Delta. I waited until around 10 pm and called back to ask where my bag was since it hadn't been delivered yet.

I spoke to a man from Jamaica, he seemed concerned so he called a supervisor to explain the situation and long story. He put me on hold while his supervisor called the Columbus airport. Per this man my bag had been at the Columbus airport all day sitting there and no one had done anything with it. The man came back on the phone and reported that when the supervisor called the Columbus airport they were very rude and also hung up on his supervisor! He was beside himself and I started sobbing again. This man did his best to try to calm me down. He stayed on the phone with me until I could calm down and even told me to get a drink of water and made sure I was ok before I got off the phone. This was the first kindness I had been shown and I think it was just all so overwhelming I lost it. I sat up most of the night trying to figure out what to do. I still had the same clothes on and no toiletries to wash myself or anything.

The hotel had a small bar of soap and I was able to shower with this. I went to K-mart and used a debit card for my account which I knew would bounce but I had no choice. I bought pair of pants, 2 shirts and socks, shampoo, toothpaste, deodorant and the essentials. I was lucky because I had 20.00 worth of points that I could use toward the purchase. When I returned from getting the clothes I decided to call and see where my bag was. I called the Columbus airport they said my bag was there and they could deliver it by 10 am on 10/4/15. I had no choice I could only wait for it to come and hope it would come. It did finally arrive. I had to leave on my return flight the next day.

When I got to the airport in Columbus I was told my suitcase was 3 pounds over the limit and would have to pay $100.00 to cover this 3 pounds on top of the $25.00 I had to pay to get it here and the $25.00 to get it back. I told the person at the counter it was heavier because I had to buy more clothes because my bag was not delivered until just the day before. He rolled his eyes at me and said I will let it go this one time. Really Delta really! Like I'm the reason all this happened.

I truly cannot fathom any company that could treat a person like this. I don't want money, I don't want tickets! I just wanted to be treated fairly! I did everything that was asked of me and it got me injured, assaulted, and incredibly stressed out and emotional scarred! Obviously Delta has very poor customer service when so many people in your family treated me this way. Not only was I trying to see my son that is fighting and putting his life at risk for this country, but I serve this country and my community by being a nurse for 15 years! I would never ever treat another human being as I was treated by Delta! These people could have cared less if I slept in the rain on the concrete and got raped or killed! I begged and pleaded for help and all I got was a short sorry there is nothing I can do, or stop crying, or what do you want me to do!

You have a lot to answer for Delta! I personally will not stop until I tell everyone I know and whoever will listen to me and my story! I hope and pray that this doesn't ever happen to anyone else but in my heart I know better. If I was treated this way I'm almost positive it's going on daily. Delta you should be ashamed of yourself! At present I have not been refunded my payment of $69.00 for my upgraded seat or the connection flight from Atlanta to Columbus. I am disgusted with my treatment and the response to my pleading for help. I am someone's mother, wife, sister, and I would hope you might think about how you would feel if this happened to someone you love.

I have no idea who I spoke to at their premium Platinum Medallion Customer Assistance Center, but I did tell them the call was recorded and that I made the call to 800-325-1551 at 2:58 pm the prior day September 16th. They rudely dismissed me and asked me to pay or leave. HOW EMBARRASSING! I'm very disappointed with the problem solving skills demonstrated by Delta representatives across the board.

Additionally, after leaving all this detail on the Delta Customer relations Complaint website, I received an autoresponder with my case number **, that I will hear from them in 2-3 days. 8 days later, nothing!!! They could at least email me back after listing to the recording and apologize for the misinformation and rude handling by their club representatives. Needless to say, I'm sampling all the other airlines and letting the Delta Reserve card lapse in favor of a generic airline club American Express.

I flew to Atlanta then 2 hr. layover then Nashville. So in Atlanta since I had a long wait I walked around and decided to get something to eat. So while eating I heard them call, "Nashville now boarding," so I panic and ask the waitress to box it up and a coke to go and she did and I was panicked and trying to hurry because I didn't want to miss my flight. So by the time I rushed to my place I was out of breath and couldn't talk plain and so I ask was I at the right place? Guy said, "Yea," so I got on plane and sit down. I thought finally.

But the guy walked on plane and ask me to follow him. I said, "Why?" He said I couldn't fly on this plane because he said I was intoxicated and I needed to sober up. I said, "But no, I haven't drink anything." He said, "No," I could catch the next flight which was about 5 hrs. "Wait," I said. "Please, I haven't drink anything," and I started crying and I was so upset. I said, "I have MS," and apologize if I didn't talk plain. I was out of breath. I was crying and I said, "Please, I need to get on this flight. I have to pick up my kids when I get to Nashville." He said, "Go sit down." I was so embarrassed and sick and couldn't believe this but I couldn't do nothing but wait to catch next flight 5 more hrs.

I kept crying and so upset. So I thought well I could go to the nearby ER to get tested for alcohol or anything in my system just to prove to them I wasn't drinking. So I had to get a cab for $20 to ER and got my test which showed I didn't drink or anything. So I got cab back to airport and by that time I was so sick and upset and embarrassed. I didn't even show them my results because I had to wait anyway. I just keep for my own record. So by the time I got to get on my plane I was so weak and upset. My eyes were swollen. But I finally board and got back to Nashville. By that time I got home about 12:00 in the morning. I was supposed to be back at 4:30. I was so tired and I just couldn't believe I went through all that. WHY DELTA DID YOU PUT ME THROUGH THIS? Just because I didn't look good because my face was drops on one side and I couldn't talk plain? Why, why???

Therefore, and to avoid another one-day delay at JFK, I had to pay 415$ for a new ticket to EgyptAir because Delta team at JFK refused to do it, as per the " Interrupted Travel" document issued to me by Delta at DFW, saying that "They can't see this re-scheduling on their system!" I have the following complaints/requests: Delta Airlines has a very bad system to handle their usual travel delays. Delta teams at different airports don't respect each other (Delta team at NY/JFK didn't acknowledge re-scheduled travel arrangements done by Delta team at Dallas/DFW). Delta Airlines don't respect your customer's wasted time. Delta Airlines should refund the 415$ I had to pay on July 25th (for the same Card I used to book original flights).

Once we were in Paris we had to wait additional 45 mins as there was no gate available. My origin was Prague and me and my two little children (7,9) had to take another plane. I expressed my concern about missing my next plane to the flight attendant and was told I should make it. Well that didn't happen and after rushing to the next terminal w/ two kids who hardly slept and ate the flight AF5032 operated by Czech Airlines as OK0759 we came to find out they left without us!!!! I asked several people where to go and who to talk to, took me 2 hrs to find someone who actually was willing to put us on another flight. We ended up leaving at 1:25 pm.

I'm so frustrated and disappointed with my experience flying Delta/Air France and find this unacceptable considering money I spent for 3 flight tickets. This is by far the worst experience I HAVE EVER HAD!!! My flights were delayed in pass and on a multiple occasions the next flight would have someone waiting for us by the gate. The unpreparedness of the crew and unorganized structure cost us to miss the plane, make additional arrangements and I'm not speaking about the cost of parking in Prague, food/drinks at the airport while we were waiting. I have filed a complaint with Delta and got automatic reply message saying someone will get back to me in next 30 days. It has been longer than that and sobs even bothered to apologize or give me an explanation on how come they were unprepared and so unorganized. I WILL NEVER fly Delta again!!!

This is the most infuriating response to hear in a situation like this but thankfully my boyfriend was able to book me with a different airline in 2 days so I can still see my family. Our hope was for just a refund or at least an airline credit that he could use since I can't travel with Delta since through the USA. Even this is apparently impossible!! For $300 they will let me use this ticket within the next year however at the same time support acknowledged with Visa problems. I most likely can't use any of their flights because they will all fly through the USA. This is ridiculous.

My checked-in baggage was only 11 lbs heavier and I could have easily fit some of that extra weight into my backbag that I carried on AND made a little extra bag to carry-on with me. Instead, I did abide with the rules and paid $92 for the extra weight because: I am aware that every passenger in economy class only has 1 free check-in baggage allowance. If the checked-in baggage is over 50lbs, every passenger must pay a fee, and one passenger can only have one carry-on bag and a small item such as purse, laptop case, etc. I would like to emphasize that I had a purse and a small backpack with me that I carried on the plane.

As I said above, I could divide the 11 extra pounds in my checked-in suitcase between my backpack and a small handbag for 5lbs. If I knew I could carry-on another small bag with me instead of paying 92 USD, I would have done it. However, instead I followed the rules and ended up paying for it whereas another passenger who has the same rights with me flying in economy class was treated differently. Coincidentally, I ran into this passenger in Paris at the transit gate. I excused myself and asked him whether he was able to carry-on all those four bags to the plane. He said that he was not allowed to put them in the top-stows, but the Agents let them check-in two bags at the gate at no cost!

Can somebody help me understand how a passenger was able to take extra bags on the plane at no cost and I had to pay a penalty for extra 11 lbs? In my opinion, this is discrimination. It is an unfair treatment and needs correction. After writing to Delta Customer Care, I did not get a satisfying answer or wasn't provided with any kind of solution. Instead I was told these were rules! I wanted to write this review on here and also seeking for help from higher authorities. I hope to get a solution that could be a sample case so that Delta would treat the passengers fairly and with common courtesy in the future.

After much talk over the phone he agreed to contact his supervisor to help which he came back and said the supervisor agreed to return the charge back to $120 each. Then I was over the phone waiting for the charge to be made when I notice $728.60 overcharge was made on my card. Then I freaked out and complained again when he apologized to me that it was a mistake that he would correct it. While I was waiting he came back and said his supervisor told him to reverse it to $408 per passenger Which I was angry and after much pain and anger I was let down by Delta Airlines. The customer service hung up. I am ready to go to court and will see them there. Don't play games with people.

I said being the flight leaves today, I have to pay another night at hotel and another day for rental car. I'm sure it would send me way over budget. They asked if they could give it a try and I agreed. 10 minutes later, they return with a flight out at 5 that evening for 142 dollars! I couldn't believe it! I thanked them repeatedly and booked last minute flight out. Upon arrival at airport, the Delta clerks were exceptionally friendly and helpful with my boarding pass and gate instructions. The flight attendants were warm and efficient and the flight was very comfortable. This is definitely the only way to fly! Thank you Delta for saving the week!

On my return trip we were to fly from Ft Lauderdale to Detroit then back to Pittsburgh, our layover was 40 min. I go to check my bag curbside and staff says "oh your flight is pushed back." I say "I'll miss my connection." He tells me to take my bag and shoos me off, very non caring. We go to main desk, they laughed and did not care that we needed to be in Pittsburgh, we have jobs. They tell us "stay the night here or in Detroit," because we can't fly to Pittsburgh due to weather! Other flights were on time and weather in all 3 cities were clear. They refused to pay for our hotel taxi and food. They gave us a hotel discount coupon that the hotels did not honor and knew nothing about.

When we finally arrived for our new flight at 4am the next day as we were told staff was not there. They showed at 4:30 and slowly began check in. The flight attendants in the first flight to ATL were rude and mean. If you hate your job find a new one! We got to ATL and had to cross the airport. Not easy in ATL. We made our connection to Pittsburgh and was so happy to be home. I'll never fly Delta again and will go Southwest. Delta's staff is rude and mean and non caring. The planes are old. They are cheap and have cheap deals for a reason. They are crap! Oh and legroom forget it! Prepare to be crammed like a sardine!

When I finally got a call back, there was a simple answer: "We can't help you." Great. I'm flying with an airline that can't help me -- or even offer any assistance. Furthermore, I hear that Delta has a 24 hour cancellation policy. What good is this policy if I cannot get in touch with anyone? Am I suppose to spend the entire 24 hours on the phone praying to get a hold of an "available" representative?

3) If your connecting flight is delayed they do not make the announcement, so if you are running (rather bolting) through the airport can breathe and stop running and de-stress.

The NY times article rating Delta as the worst airline for taking care of their customers and frequent flyer program - is 100% accurate.

As we were finally boarding (3+ hours late), I felt frustrated and a bit angry for us until I saw that 12 people were left stranded at the LA airport because Delta could not make their connecting flight to Costa Rica. Reportedly, the 12 passengers are still waiting for Delta to figure out what to do. I wish them luck. As a side note, many of the immediate staff attempted to help (Oberto was great!); however, two were extremely rude, and none seemed to have the authority to make 'things' right. Delta may want to review its policies--give staff on the ground the 'power' to 'fix' the problems.

My main concern is the galley where the flight attendant get our coffee, food - let's say refreshment for passengers. Do you know that the same rug that they use cleaning those seats is also the same rug that they use cleaning the galley? Imagine how dirty the seat tables, the armrest, window, sidewall, hallway, side armrest, the seat every agent has to wipe. All those, imagine using same rug where flight attendant get our food, same rug to clean the coffee maker the table where they cut the bread. Imagined a rug that used in lavatory. Actually they washed the rug but is it 100% clean? NO! When you do laundry at home you wash your bathroom rug. That bathroom rug after you wash it you put it back to the bathroom floor because it's for the bathroom only.

What about those DGS agent cleaning the aircraft lavatory? Same blue rug. By the way those blue rug they using it to wipe the floor of lavatory and galley. As a concern customer of Alaska Air, Alaska management should look to it or even send a secret agent to know what DGS SeaTac doing. And for my fellow customer don't order any coffee or bread. To be more safe for health a can of soda, bottle of water and chips would be better.

Ultimately, when I made that call, I was told that it would take about 8 business days to process my refund. Interestingly, it only took seconds for them to process my purchase and take my money. Due to them denying me a seat which I had purchased, I had no entertainment because I had packed my Ipad. I had to rummage through my carry-on bag for pain meds to enable me to endure the lengthy flight, since I have hip problems. I had counted on the extra room and the ability to get up and move around and even stand for a period of time. I filed a complaint days ago and have yet to hear a reply from them. Delta is a disgrace.

In their defense they offered me a coupon. At 73 future travel may be pushing it. With Delta I became Issue # **. I have a couple of pages of fluff that made no sense to me as far as an excuse. #1 I shouldn't have been able to enter the offer if they were out of seats, hence the bait and switch. #2 if they so valued me as a customer they should have made some kind of effort to appease me. I do have printouts of the price and the five flights that we would have taken.

Then at 545 I received a text that the flight will depart at 7:35, then at 6:31 I received a text that the flight will depart at 845. Then at 7:57 I received a text stating the flight will depart at 945. Then at 9:57 I received a text the flight will depart at 10:28 and at this time I was down at the gate C 13 and instructed by the employees there that we were waiting for our flight crew to come in, they had just landed and once they came in then we would be able to board and take off. Then not within 10 minutes on the sign it flashed the Norfolk flight was cancelled on the screen and the employees said the flight crew went to Rochester and we had no one to fly the plane to.

Go to Delta help desk to see how they can help us. Needless to say there are many of us heading up to the help desk. We were there for hours and there were only two personnel. Many of us got on the phone and call Delta, and many of us had been rescheduled - some for the 8:45 flight, some for the 1055 flight, and some for 325 in the afternoon. I believe when I called they told me I was scheduled for 325 and I requested an earlier flight. They placed me on the 10:55 and informed me that the 845 was completely booked and to stay in line and discuss with one of the persons there on getting a hotel and a ride to the hotel with some compensation.

After quite some time I arrived at the front of the line and was booked at a hotel in Long Beach Long Island and I could take a cab with the woman who also was going there just ahead of me. From the gate personnel to the help desk personnel, these folks were rude and very agitated that they had to accommodate so many people and some of those people were irate understandably but we all ended up laughing in disgust. We were fortunate many of us to get a hotel room but some were left to fend for themselves in the airport and had to sleep on the floor since the cots place out were all full. We made it to the hotel, got a few hours sleep. Luckily we had a very generous cabi who promised to return to pick us up in the morning and he did along with another gentleman whose cab did not show up.

We arrived at the airport ahead of our flight, theirs was the 845 departure and mine was 1055 but I received a text at 1226am that my 1055 flight had now been rescheduled for departure at 1205. I immediately went to Delta and ask to be placed on standby for the 845 flight .Here I go again, well the other two and many more got on the airplane for departure at 8:45. However the one gentleman with us in the cab was not allowed to go down the walkway. They stated that his ticket has been cancelled at 7 o'clock in the morning and refunded and he no longer had a seat on the plane but he was with us in the cab on the way to the airport at this time so there's no possible way that that could be true.

They called my name just before the door closed and allowed me to get on the plane that did not allow him and told me I better do so before they close the door. This poor man by the name of David I only have his first was left at that gate. I realize that it's difficult to deal with unhappy customers but that is part of the job supply in customer service and correcting errors that have been made. This is the worst experience I have ever endured with an airlines and I will not be traveling with Delta doing business with Shuttle America and I highly suggest that you change that business practice, otherwise you will never succeed.

I was not compensated for my time in any fashion. I got 3 hours of sleep, spent many many hours at the airport, exceeded my budget and having to eat within the airport and no compensations were given except for a hotel and a cab, which I am grateful for. However I had no luggage so I at least had a bed, but same clothes and no bathroom supplies, clothes, hair products. I also had to go thru security again and they about confiscated liquid items I purchased in the airport. Thank God I had the receipt for proof and had to speak to a mgr. I would like reimbursement for my trip, for my time which I believe is worth something considering I was under your thumb for 15 hours and lie to and treated like a pest. I can understand if some delays but for this amount of time and continuous changes in departure and other planes taking off, this was ridiculous. I look forward to your response.

When they came to offer drinks the second or third time, the man flight attendant asked politely, "What would you like to drink sir?" My husband asked for a glass of wine. The man rolled his eyes over again, looked up the ceiling and then said to his partner out loud without even caring that he was being heard "This is the 3rd beverage I'm serving here..." At this point, I couldn't stand that anymore and I asked him kindly to provide us with his name and his partner's name before we landed so that I can write a "nice" review for them. Of course they never did and we were too exhausted and jet-lagged to inquire any further. This is by far the worst service we had ever experienced on any airlines. Thank you for reading this.

I'm so thankful for Star's help and very grateful that Delta empowered her to help me fix my situation. I'm so happy with their service that I will be signing up for Delta's frequent flyer program shortly after my wedding day. I also plan to brag about Delta's excellent customer service to all of my friends and family. Thanks for being awesome Star and Delta!

I explained that someone really needed to see what I am looking at and in doing so we would deal with this issue much quicker. REPLY, "email customer services", I replied, "I have done so and they said they are unable to help and gave me your number". Her reply, "oh I don't know why, have you tried using the online form". My reply, "yes but I could not add a document to my comment", REPLY, "oh sorry about that but we cannot help". Clearly one hand has no idea of what the other is doing, personally when I pay money I expect to be able to communicate with the people to whom I am paying. Goodbye Delta.

During this time we received one small cheese sandwich and a chocolate bar as food. The pilot was totally confused - the Delta Hub in Atlanta said they would send a plane... Then after 3 hours of waiting, he received word that it had not even taken off. When the 'rescue plane' finally arrived after everyone being on the plane, on the ground for 8 hours, we sat on the rescue plane for another 50 minutes until we finally took off at 12:10 am. I arrived at Newark to find my bag had been sent for some reason, to Atlanta. Was told something about the total baggage weight of the plane being too much... so they would deliver it to my home.

Because of all of this I missed a connecting flight. I write this from Newark airport, without my bag, still not reaching my destination of LA. Now it's two days later. I called Delta to see if they would help with anything, hotel, rebooking flight, they said no. Today I will go to the desk to find out more. This is not the first time I have had an issue with Delta which has caused me to write this, my first airline review. Do not fly Delta if you have any other option!