Delta Air Lines Reviews

I fly weekly for my job and had to book a trip via Delta due to final destination. I purchased an economy ticket with the cancellation insurance. My business plans changed a month before the trip and Delta refused to refund or change my flight because it was an economy ticket. They have the absolute worst customer service and apparently do not respect their lower and middle class passengers who cannot afford to pay an additional 50+ dollars per flight for business class. I WILL NEVER BOOK DELTA AGAIN!!! Southwest is so much better of an airline who appreciates ALL of their passengers.

I just want to say I'm so disappointed with Delta. Never thought I would be confronted with this situation, I had called numerous time and given the same quote for main cabin airfare to HNL to LAX. Then I called this morning and the lady books the travels and says, “Let’s assign your seats now,” when she gets the option she states she is unable to assign the seat because she actually just noticed the ticket was for basic economy. I told her that it was not my fault, and that I should be getting the ticket she quoted me in the first place. By this point I'm on the phone for 45 minutes because she is trying to get a supervisor, I get on the phone with the supervisor and again I been on the phone with them forever and have to go back into my job. I called that same night and tell her my situation and she says, “Let me get a supervisor,” and she gets back on the phone saying what her supervisor told her.

I Booked a flight through Expedia and they changed my flight info without telling me. I booked my flight from Lincoln Ne to Augusta GA and the itinerary said from Lincoln Ne to Atlanta Ga to Augusta GA leaving at 0630 from Lincoln. I never got a confirmation email and I had to call Expedia. First, they never had me scheduled on a flight and I had to tell them my bank took out $402.35. The rude woman, who was very rude and confrontational from the beginning of the phone call and she finally found the flight information and she told me it had been sent to an email I no longer have. When I completed the flight information online I included the correct email.

I was flying home from the east coast with a layover in ATL. From the getgo, the Delta staff was short and dismissive with me. My flight didn't board until the time it was originally supposed to take off. 40 mins late. While carrying my guitar on board the staff told me that I would have to check my guitar under the plane. I had to raise hell to get them to store it in the closet on the plane, even though I purchased comfort+ seats with "dedicated storage" that I have always been able to store my guitar in.

I recently traveled from Atlanta to Anchorage with my 14-year-old son. I purchased two 1st class seats (very expensive) but it’s a long flight. Flight attendants seemed irritated. None of the entertainments monitors worked. I asked if I could get a turkey sandwich for my son and they said they would get me one from the back but had to get my credit card out to purchase. Just seems petty after paying so much $11,000 for two seats. Basic common sense would be appreciated.

No guarantee of seating if booked on Expedia. My 12-year-old daughter was flying with her cousins and grandmother and they put her 17 rows away and would not even consider moving her. Were less than nice about it. Way to go Delta - she is only 12, that is a lot of years left to fly on another airline.

I was in DL 1580 to Vegas on 9/2 at 9:37 AM from ATL. I needed to go to the restroom. The attendant, Adriana in a red uniform would not let me use the 1st class restroom and was extremely rude. I was on the 2nd row of Comfort, but had to trek to the back of the plane, where there was a long line. Delta's airline staff can learn to show basic courtesy.

Booked two flights for my kids to come to Florida from Montana. The Hurricane came and another on the way so we canceled flights. Called to get refund and they refused said non refundable. When asked why they showed me the fine print on last page in bottom paragraph where no one will read non-refundable $1000 tickets not $79 tickets. O.K so we got the shaft so book using credit. Searched for new flights and found them on Delta website. Call kids they like flights go back to book $400 more than 3 minutes ago and it's 5 months in advance. DO NOT SEARCH UNTIL READY TO BOOK. THEY KNOW WHEN YOU SEARCH DATES AND SCAM PEOPLE RAISING PRICE.

Had to cancel my flight with United Airlines to Ft Myers due to hurricane, they allowed me to reschedule my flight to a later date. When I tried to reschedule return flight with Delta their policy states nonrefundable, nontransferable. Understandable under normal circumstances but due to a HURRICANE they will not allow me to reschedule my flight but they will allow me to forfeit my flight money and purchase a return flight ticket. That's some real good customer service, I'll remember that when booking another flight.

I purchased an upgraded seat for $54.00 and when I called to confirm, the exit row aisle seat that I purchased, I was informed that all such seats were assigned to others. I requested a refund and I have not heard back.

Their customer loyalty has gone down the toilet. First class flight two weeks ago, switched from a non-stop to a layover. Made my connection and they switched to another plane that had been in the hangar all day. It took the entire duration of the flight to cool down. No perks at all, I could have bought coach tickets and had the same experience flying.

Delta fares are high on certain dates and destinations. I prefer to fly Delta but often times their fares are double than other lower cost airlines for the same flight.

The jet flight was great service! Seats were spacious and the staff was attentive. The smaller plane's uncomfortable. Seats were tight and no room, people had problems with storage of bags.

I have no complaints. I have flown Delta many times and am satisfied. Although, I wish there was more leg room. When on one occasion the plane was late I was compensated with a room and food vouchers.

Trip planned to Miami this upcoming Friday, 9/15 through Travelocity. Due to the storm, my hotel cancelled last week. Delta will not refund me back my money until THEY cancel the trip. Willing to give me a credit BUT will have to pay an extra $200 when I book my next trip!!! This is ridiculous!!! Miami and most of Florida do not have power and looks like a war zone! Is this how Delta treats their customers and expects more business from them. Not a chance!!! They need to make exceptions for people traveling to Florida! Travelocity said that that this is not their policy but the airlines!

Airline connections can be almost impossible. There are far too many flight delays. Elderly should always be bordered first. Delta has too little leg space and carry on luggage space always a problem.

Delta is generally better than UA and AA but inferior to Southwest and Jet Blue with regards to customer service and in flight amenities. DL has an opportunity to set the company apart from the other majors by adopting less punitive cancellation and trip modification policies a la Southwest. There is absolutely zero cost justification for the draconian change fees that they (and UA and AA) charge.

First time I have flown Delta. Flew round trip non-stop Oregon to Michigan. Great service, I will use them again. I am 70 and needed a wheelchair for the first time. Everyone was great and even wanted to know if I needed to stop at a bathroom both going and coming back. I sat by the window both ways and even my seatmates and other passengers asked if I needed any assistance. I didn't but was impressed by everyone's kindness.

I flew from Istanbul to Columbus via Paris and Atlanta on September 7. When I got to Atlanta airport staff told me that my luggage was held at Paris. I filed a delayed baggage form when I got here in Columbus. I am trying to track my luggage now and neither Delta or Airfrance takes responsibility and actually search for my luggage. Days have past and there is still no information on where my luggage is. Both AIRFRANCE and DELTA keep telling me that they do not know where my luggage is and think this is ok. They DO NOT BOTHER actually calling Paris and ask where the hell my luggage is. They think they just can get away with telling passengers their luggage is lost. Tickets for these travels cost thousands of dollars for Gods sake. Dont you think they need to take responsibility for luggage they carry. Apparently both DELTA and AIRFRANCE DO NOT CARE what you experience is after they get their money.

I have flown exclusively with Delta for 2 years now using the Delta AMEX. It is very easy to redeem my points when making a flight reservation. The in-flight customer service was always very good. I think only 1 flight was delayed but only by a few minutes while 2-3 times the flight was early. No complaints.

Traveled on Delta for many years. Have only had one bad experience. And that was lost luggage that I never was paid for nor was it found. However that was years ago and other than that my travel experience has been without incident. Always felt comfortable and customer service was good. When my son was a toddler, received assistance with calming child so overall I always fly Delta if possible.

Seating in airplane economy is tight. I travel with an overweight person that doesn't fit in the seat well, which makes it uncomfortable. I feel tight in the seat I am in. Airplanes need to be made with more seat and leg room in all classes.

The employees in the Crown Room are always very help and nice as are the flight attendants. When changing my tickets, they always try to accommodate my needs. I have never encountered any big issues with Delta.

Delta is always my first choice. They provide exceptional customer service and staff is friendly, going above and beyond. Delta also provides 1st class service no matter which class you're flying in.

I really feel comfortable and relaxed with Delta. They tell you what is going on before, during and after a flight. The service is very good during a flight and entertainment is always quality. I have flown with Delta many years and I am always satisfied. They have never lost my luggage and are respectful to me and my property.

When I fly I use Delta. I've never had a bad experience with them. The flight attendants were always nice to me. The first time I ever flew was with Delta and I was more than a little nervous but the flight attendant sat down and talked to me and put me at ease. I never forgot that! So it's been Delta for me ever since and I have no complaints about them.

The worst condition of the plane is the lack of leg room, even for short flights 1 to 3 hrs long. Without it, your legs are way too cramped.

My flights with Delta have been international (Guatemala). The flights are good. Clearing customs is the part of the trip that is taxing... Entering Guatemala is fairly easy. We travel with about 40 large foot lockers with our group. Returning to Atlanta is an exercise.

Great service from Atlanta to Amsterdam. Check in and onboard personnel performed Professional. Flight well done. I remember the years that you really did not want to fly because of the service. Congratulations to Delta and Atlanta's.

The SkyMiles e-shopping has really gone downhill with very few shopping choices left for us from which to choose and fewer miles to earn than AA. However, miles never expire, whereas other airlines, miles expire within a year to 18 months.

Supposed to fly to Cuba. Evidently that can't happen with a category 5 hurricane coming. Call Delta half hour before flight. Joanna was very pleasant. Gave me full credit. Very happy. Will use Delta again.

First of all, the flights I took were punctual. Second, I felt safe flying, all through. Third, the planes were kept clean. Overall, good, unobtrusive service.

They should rename it to Delay Airlines instead of Delta. I have had poor experience with both on time departures and arrivals. Primarily to and from its hub in Atlanta.

We were booked to fly to Punta Cana on Sept 5th. Hurricane Irma became a Cat 4 hurricane but Delta Airline said if the FAA allows, they will fly us in and we can't cancel flights without a $200 per person penalty. I question a company that would knowingly fly their customers into a dangerous situation. I am very disappointed in Delta. We lost over 50% of our vacation expense for being prudent about our safety.

This airline hire the most unprofessional flight attendant in the world. I was on the flight 755 on May 30th. While I was on the flight unfortunately I felt like throwing up while they were serving food and beverages but I didn't want to threw up on my seat so I walk over to this flight attendant, kindly asked her if she could just let me use the lavatories since the serving car near the lavatory but she asked me to hold my wait. So I wait few 10 min but I really feel it that I will throw up on her so I tap her shoulder to get her attention. Her reaction was, "Don't touch me" she said.

They damaged my suitcase, it was broken open and 1/2 the contents missing. They filed a report in Venice Italy and then did nothing. I tried for years to get restitution and only got the run around time and time again.

I feel excited to ride with Delta Airlines. The pilot came out and greeted people before and after the flight. I was happy that game people samples for flying with them. However, I was not too happy at how they treated the people with higher paychecks compared to the people who are regular low, and middle class people. They let them go first and they made the other people wait for what seemed forever. I thought I was going to miss my second flight. They should of let the people in the back of the plane on first. It's just common sense. Otherwise the flight was good.

I flew to Germany on Delta, and was pleasantly surprised at how well the flight went. The best parts were the meals (very generous) , and the availability of shows and movies. The worst part was flying overnight, there is no room to be comfortable.

I had to take four flights to make my round trip from the West Coast to the East Coast. And I was very cozy and happy in flight all four times. 24 hour online check in was easy. They offered snacks and beverages a few times on the longer flights. There were new release movies available to watch as well as tv and tv series and games and music. They were also good about making sure no one took too much overhead cabin space. Most of the employees I interacted with were wonderful although there were a few that made you feel like you should shut up and not bother them for anything. My luggage got where it needed to go with no problems. Normally a trip like this would cost a minimum of $350 if I booked it 3 or more weeks in advance. I got all four tickets for under $200 within days of when I needed to leave. I was pretty happy all the way around.

Delta/Alaska Airlines have been my choice for several years as they have provided the best customer service. The attendants are always kind and helpful. The seats are more comfortable than other airlines, even offering premium seats with more legroom. My flights have been on time or early. I can't imagine flying on any other airline.

I flew from Manchester in the UK to Boston via JFK. The flight from Manchester was OK though the seating was uncomfortable. We arrived at JFK late but with plenty of time to get the connection. We proceeded to security and I was kept waiting for 45 minutes awaiting someone to clear me as I am disabled and unable to walk without aids. On clearing security, finding our cases, we were met with the flight being delayed from 15.30 to 17.30. We had no update by any Delta rep. We went to the gate and waited patiently. It came to 17.15 and a further announcement was made saying it was delayed till 18.30. At 18.25, a further announcement was made that a further delay and the Aircraft was boarding at Boston and would be here at 20.00. At 19.25, a further announcement was made saying a further delay was in place and it was now being boarded at Washington. We do not know where the Boston flight had gone.

I flew round trip from Charlotte to Nagoya about two years ago. I flew solo for the first half of my trip, and I found the service, the attitude of flight attendants, and the food to be quite awful. I don't expect gourmet food in economy class, but it would be nice if the food was edible. A slab of meat drowned in gravy is really unappetizing. On my return flight, I was with my son and his family (including 2 toddlers). The food was barely even hot, the rolls and butter were nearly frozen, and the attitude of the attendants was even worse than during the first flight.

Very rude. Like a waitress in the sky, only worse. Treat people like animals, no smile, never on time, not enough time to board correctly, disrespectful flight attendants and must use a debit card for meal, or drink.

My satisfaction with Delta flights and aircraft and flight staff is destroyed by their tricky, disingenuous, self-serving policies, their empty apologies, inordinate fees and dishonest, bureaucratic excuses. Delta Airlines policies, some of which I describe here, can cheat customers. Delta Air Lines then uses those policies as excuses for not being able to provide satisfaction to their customers, "We can't do that." Certainly, they can. More accurately they should say, "We won't do that." They apologize, "I'm sorry," but make no amends. What good is an apology unless you are making amends? Their bureaucratic apologies are empty words. An honest apology would include corrective action. Most of their employees are like scripted robots, not human beings.

I have always flown Delta. I am fortunate enough not to have a bad experience with them, as a matter of fact, I made a mistake of not keeping time when I was shopping for a souvenir for family when I was late and they waited for me without too much of a punishment, just a stern look... I love Delta.

The whole experience was good, flight was very smooth, everyone on the flight was very polite and willing to help with anything needed. The airplane was very clean. Flight attendants offered us anything we might need. In general I have flown with Delta for a long time and would not change.

I have a Delta miles card and using the miles for a flight is easy. The airline calls me to ask if I want to take a bump saving me the trip to the airport. I get one bag free with the Delta AMEX card and so do people flying with me. I haven't had a bad experience yet. Personnel is friendly and helpful too.

The last time my wife and I flew, I purchased our tickets online through Cheap Tickets 3 months in advance. We were going to Panama City, Florida to see our grandson graduate from high school. The day before the flight, I went online to Delta to print our tickets. I was assigned a seat on the flight from Pittsburgh, PA (PIT) to Atlanta, GA (ATL) and from Atlanta to Panama City Beaches Airport (ECP). My wife was only assigned a seat from Pitt to ATL and our seats weren't together. I was only able to print 3 of the four tickets. When we arrived in ATL we had to deplane and go to the departure gate and ask an attendant for a seat assignment. He gave us her ticket, but told us he couldn't seat us together.

Delta Airlines has great customer relations, knowledgeable staff, great seats, reasonable prices, on times schedule and cleaned airplanes. Always trying to accommodate customers.

In order to get the best benefits you have to fly a lot or spend a lot. Still I have a gold Delta Amex card and am gold medallion. So, I get on board early and get consistent upgrades. Of course, I can when available choose Exit row seats which are just fine with me and my husband.

On 8/17/17, I nearly missed my connecting flight from Atlanta when the last-minute gate change was not announced. I happened to look up at a monitor as I was headed back to my first gate where my flight was still posted behind the Delta agent. I stood in line to ask if the gate had in fact changed. The agent said it had changed (as if I should have intuited that)! I asked her to announce the gate change. She didn't. I am 66 years old and like my friend I had to run to the new gate just barely reaching it in time to board the plane.

Twice over the last year, Delta has screwed up in one way or another. The first time, they had everyone stand in a long line to pick up luggage because the baggage handlers were too lazy to put it up on the roundabout. It took an hour to pick up our suitcases, when it should have taken ten minutes. The second time they failed to realize that the pilot was going to "time out" so they delayed a connecting flight four hours, inconveniencing everyone. On both occasions, we were flying first class and on both occasions all they gave us when we complained was a lousy $25 gift card. Very disheartening.

Living/working in Japan for 35 years, I flew back & forth from the US to Japan many times, often by Space-A in US military, but occasionally via Delta commercial. I was always pleased with their service except when my pregnant ex-wife & I were returning for her to give birth in Japan. We'd asked for a seat in a less crowded section but the flight attendants were unhelpful. So I simply got up & found a better place for my ex-wife myself. And I occasionally had problems concerning Delta ticket policy. Changing dates, cancellations, etc. But generally, Delta was very good.

Delta delayed my baggage going to and from my vacation. Going to it was delayed 26 hrs, on return we are at 19 hrs and counting. I don't understand how they can put your luggage on a different flight that you are on when you have to pay extra for your luggage. DO NOT FLY WITH UNLESS ALL YOU HAVE IS A CARRY on!!

We have flown Delta many times, and we have not really encountered any problems. If we DID, they were always very courteous and helpful and very polite from the minute we walk on the plane until the minute we depart.

American Airlines bought the ticket because they were having multiple issues. The flight was smoother and quieter than the American Airlines flight in to my leaving destination. I was very impressed by the differences.

Flight from Spokane WA to Seattle WA with a connecting to San Jose CA. Flight from Spokane to Seattle was on time and arrived "early" in Seattle. Pilot came on PA after we landed and said we were early and needed to wait for a gate. After 20 + minutes on Tarmac we finally had a gate. Then we had to wait again for a person to show up with the ramp connector before the door could be opened which was another 5 min. There were several passengers with connecting flights to CA that were pissed because their planes were boarding. I ran all the way to the gate as the last passenger was being scanned in. The attendant quickly shut the door and said it's too late for boarding even though a lady was just scanned in front of me.

This airline has ruined my birthday and my trip. They were the only airline slowly checking bags ahead of security. All other airlines got their customers through promptly. I ended up missing my flight. They lied to me, telling me that the earliest flight they had was that afternoon. Turns out, there was one that morning. I was able to board one leg, but not the second. The Atlanta staff were really rude. They talked loudly and embarrassed me, as I tried to get on my flight. They even had volunteers willing to give up their seats! I am livid. Been on hold with Delta for 30 minutes. They're quick to take your money but slow to hear your concerns. That's ok. I'll sit here leaving honest reviews on every site, until they pick up.

I bought my ticket through Delta to go on leave (active duty navy) to see my son born. Delta has a reputation of bad experiences, though I never used them so I was hesitant because this was important. I should have listened to my gut. The airplane was over an hour delayed, and almost pushed till morning. I missed my connecting flight, and was rebooked several times without my permission.

Gate agent offered "Delta dollars" requesting three passengers to volunteer to be bumped. Two friends and I questioned the agent. We decided to decline. He asked our names and then said we happened to be the three passengers that the computer has selected to bump. That was an ENORMOUS coincidence!!! After some discussion, we discovered we all had one thing in common, we booked through Travelocity and Orbitz, not Delta. When bumping, do airlines give preference to passengers booking through the airline?

Booked Delta flight a month ago. Would not let pick a seat or assign a seat. Got to gate, gave me second to last row on plane. Had a connecting flight which I had to RUN to make. During this flight a whole flight crew was on taking the middle seats of the plane and bringing 3 bags each. But I as a paying customer had the last rows and almost didn't make my connecting flight. I also was not given a boarding pass nor seat for my connecting flight. Which presented its own problems.

I was travelling home to visit my family, and the last flight I had to make was from the Sea-Tac Airport via Delta Airlines. I had traveled through four different time zones, and the previous times my phone had updated the time. For whatever reason, when I arrived in Seattle, it didn't. I was supposed to start boarding at 10:40 pm, but I looked around and something didn't seem right. I started to wonder if I had the right time. There were no big clocks in my gate (S6). A check online revealed that the time was 11:04 pm. I ran to the desk and asked if I could still board.

My son is a US Marine coming home for leave from being overseas for a year. He had a connecting flight in Minnesota St Paul, due to bad weather in NJ. His flight was cancelled. He was told he could get another flight leaving St Paul at 11 pm but arriving at LaGuardia airport (he was at the airport at 2pm). Meanwhile he paid 400.00 more to land in Newark, NJ. Other passengers were offered flights directly to Newark, but would not allow my son on that flight. My son stated the Delta employees were rude and disrespectful and did not care he was a Marine! How horrible, the round trip ticket cost 1,700 paying extra to land in NJ. Now extra money was wasted on an expensive taxi fare from LaGuardia airport to NJ. Delta Air Lines you should be ashamed of how your employees treated a United State marine who has not been home in a year! He's serving and protecting our country.

My flight was great from Montego Bay to Atlanta on July 27, 2017. When I rechecked my baggage in at Atlanta en route to Reagan Airport it was intact. When I claimed it at Reagan Airport. It appears that someone sliced thru my luggage with a box cutter. I had a TSA approved lock on my luggage so I'm guessing that they desperately wanted to steal my belongings which included gifts and souvenirs from Jamaica. I also watched from the plane window in Atlanta as a baggage handler slammed luggage on the carrier cart that he was unloading and let luggage fall off the conveyor belt to the pavement like he didn't care! Delta, you should do what I saw them do in Montego Bay. As the luggage went up the conveyor belt. The security people were standing there monitoring. Of course I had a window seat and I observed it for myself. So better Delta!

On 24th July, 17 I was traveling with my 2 years old son from Delhi-Amsterdam-Seattle flight. 1st leg flight was delayed and I only had 40 minutes of transit time at Amsterdam. I was running with my son in my hand, trying to catch the flight. Somehow I managed to reach at gate and after seeing my condition, ground staff was very helpful and helped me board the flight early. We were very tired after a long journey and I didn't get time to change my son's diaper and clothes before. So I changed it and started breastfeeding him. He was tired and not well, had cold. He was falling asleep on my lap while feeding.

I am active duty military. While traveling on leave with my husband back to DC we were rerouted through ATL. As we weren't assigned a seat, my husband asked if we were guaranteed to make it back so I could report for duty. The gate attendant replied, "do you think you're special because you're military?" No Delta. I don't think I'm special. But I also don't think I should be shamed for serving my country.

I traveled from Spain (BCN) to New York (JFK) AF3596 operated by Delta airlines on 15 July. The flight was not only delayed by 3 hours but your CREW WAS VERY VERY RUDE!!! I was with my 9 year old son and we were sitting on seat 54H and 54J. The flight attendant working that section was a guy. I requested that guy to help me put my bag up on the storage and he said, “We are here to assist and NOT HELP!!” Very rude and obnoxious. WILL NEVER EVER FLY DELTA AGAIN!!!

April 9th. Return flight from Appleton Wisconsin. I picked up my luggage or what was left of it at baggage claim. This Samsonite hard case was destroyed, the one inch pull handle was broken in too and the main latch that hold the case together was missing. I went to the baggage office only to note that it was unmanned. Upon returning to my home I immediately called Delta to file a complaint, I was told by a rep over the phone to submit a complaint form and pictures and not to worry. Well twenty nine e-mails/letter and they sent me a check for $55.00 for a $550.00 piece of luggage! Samsonite instructed me that there could be no way to repair the damage from this flight nor are there parts available! Delta Airlines is the worst, their customer service support staff could care less and hide behind e-mail to deny without cause. You wonder why the airline industry is so poorly received today when situations such as this are unresolved.

I set up a trip for my fifteen year old nephew to come visit my husband and I. This was his first trip. He was terrified, but so freaking excited! We are a military family and for the next couple of years are going to be filled with a lot of moves. I had two choices. Delta or United. With the United scandal in full swing, I made the terrible decision to go Delta. My nephew, being a teenager, brought a bunch of PlayStation 4 video games to play with his uncle, along with an extra controller. I have flown JetBlue numerous times. I thought all of the airlines were trustworthy.

I am so dissatisfied with Delta. I booked a flight to ATL for August 2017 in May 2017 through Expedia and the conference that I was planning to attend was canceled. So I call on July 9 to ask for a refund of $209.40 that I paid in advance and Delta will not give me one nor a credit because it was a non-refundable ticket. This was something out of my control. Life happens and I would think there were be better service and consideration. Why should I have to pay more for a ticket in case something happens? This is what the supervisor told me on the phone. So really what they do is build in a cancellation fee with the ticket price.

I had a terrible experience at Seattle-Tacoma airport in the Delta Terminal last weekend when traveling on business. When going through security and my belongings were placed on the conveyor belt to scan, my purse was pulled off the belt and taken out of sight. When I asked one of the security personnel (Sara ** Delta TSA) if she knew where they took my purse, without even looking at me, she coolly replied, "I don't know" and walked away. As my purse had my identification, money, and other personal items, I felt it imperative to try and locate where they took, and proceeded to walk around the carousel to ask the security guard who was sitting by the TV that monitors what goes through the scanner, and who actually removed my purse from the conveyor belt in the first place, when suddenly Ms. ** starts yelling at me to get back on the other side of the carousel.

Delta Airline has too much and does not give the right time for the plane to depart from airport. I have more than 5 hours at the airport.They don't give correct announcement at the airport passengers. I know it was raining with thunderstorm in NY and it was not raining in Toronto Canada. Delta Airlines are very organized with their times for me and the passengers.

3 days to get to London. Delta are still way behind the bar in delivering its service and as the CEO, I would be embarrassed by so many aspects of the business. However, customer care must be some of the worst in the industry. As we wait for our second day to get to JFK, (it's all ATC so DELTA don't pay comp) the help line is once again congested and hold times increase. (Remember Atlanta a few months ago) Once thru on the phone, the poorly trained telephonists have no idea of the stress or indeed the upset one has endured.

They wanted to charge me more to my return flight than what I could buy a one way flight for. They are a scam. I could understand if the flight was booked but there is plenty of room available. The supervisor was a complete jerk. David was his name.

I purchased an overseas round trip ticket for my wife on Delta Airlines. Delta flies from Baton Rouge, Louisiana to Atlanta, Georgia and then from Atlanta to Paris, France. From Paris, another international airline company takes over to final destination. The return trip is similar. My wife is not back yet and she dreads flying back on Delta.

Changed first class ticket by one day. Original ticket: $1099, charge to change $200 +$7,600!!! I was looking for another airline to become "loyal" too (unhappy with American Airlines). To file a complaint on Delta requires lengthy data entry just to get to comment page. Corrupt: I will never fly DELTA again in my life...

First time flying Delta Air Lines and it will definitely be my last. I always fly JetBlue and sticking to them. Got to the airport at 5 pm because my flight was at 7:20 pm. Was on the plane 3 hours. I understand there was something wrong with the aircraft but that does NOT give Delta the right to starve the customer. Delta you should be ashamed of yourself. Not only that we didn't get food why promise and not go true with the promise. Anyways I'll never ever fly Delta again. I know Delta doesn't care. They get a lot of business so losing me as a customer they don't care. They only care about money. Shame on you Delta.

On return flight from Atlanta, the Delta app informed me my bag was loaded onto aircraft. When I landed at my destination, the bag did not come off the conveyor belt. Checking the app again, I saw where it was taken off the plane just before departure. It was expedited to next flight. I chose to wait but the same scenario played out twice more. My bag arrived after midnight 3 flights later. I think Delta should prioritize expedited luggage and, if need be for weight issues, remove bags from persons on that flight. Let the domino-effect play out but don't delay customers for more than one flight. It is evident whose bags were pulled by additional bag tags. Mine had four encircled on the handle upon landing. I understand the weight and balance issues but there are better ways to circumvent this extended inconvenience to the customer. I am a silver medallion customer.

I just tried calling Delta's SkyMiles and Reservation numbers and was told wait times or call back would be in excess of one to two hours. This is horrendous customer service. I called another carrier, asked my question and made my reservation. Delta you lost a customer today!

I ran out to long term parking, a distance of 1 mile each way, found the passport, and ran back to the terminal. We were now 25 minutes before departure and were refused her check-in. This was despite having bags checked already and my own check-in complete.

I had confirmed reservation from Philadelphia to Paris, and Paris to Bombay. We are suppose to vacation and stopover at Paris for 3 nights. My whole family (with 2 kids) arrived airport at 3 pm. The Flight departure was at 6:02 pm. The booking agent was able to issue the boarding passes to 3 of us (Me, my wife and elder daughter), but for my 10 yrs old second daughter, they weren't able to issue as her passport is going to expire on Sep-07-2017. I tried to explain them that US travel depart only needs 60 days of passport validity from the date of travel and its beyond 60-days. But the booking agent, named Mike didn't listened to us. He called some random number and explained the France laws require a person to have full 90 days of passport validity. He referred me to speak to Delta supervisor named Francis, who also didn't check anything but only believed the words of Mike.

How should I begin to explain my disdain for Delta? My flight from MSP to Florida was delayed by one hour and thirty minutes. The explanation given was mechanical problems? Finally we boarded a plane only to be told again that there is another delay due to mechanical problems? We sat on the tarmac for this amount of time. Nothing offered to drink and we could not even use the bathroom as the plane had already pulled away from the gate for our safety? After waiting for almost 2 hours (nothing offered to eat or drink at this point) we were finally off to Florida. I arrived in Florida and to my disdain my suitcase was damaged, my clothes and other belongings spilled out and it was placed on the turn belt!!!! I proceeded to get my damaged suitcase and noticed that some of my clothes were damaged and there were several items missing.

Date of travel 08/13/2015 for a family funeral. My current case # is **. I made several calls to customer care supervisor Lisa. She informed me that a check for $350.00 was mailed on 12/26/2016. I informed Roselyn that I never received it. Lisa left me a message on 04/13/2017 that the check was returned. Also, that she would be off from work until 04/18/2017. She requested my mailing address which was provided. **. Her telephone # was left by her. Which is 1 800 618 9615 ex **. Each time I called, the telephone would ring but not able to leave a message. My last communication by letter was on 05/10/2017 at 17:21 pm.

A few days ago I went to Delta's website and upgraded our seats to Miami from coach to comfort seating. Not a problem the process went easy. But when I hit submit payment a error came back and said something went wrong, please try again. So stupid me I did and that transaction went thru fine. But when I looked at my bank account there was two (2) charges on my bank account for $246.26 each which was the total for a 2 person upgrade. But when I called my bank this was submitted from Delta.

On Sunday April 1 while traveling on Delta 2141 Norfolk VA, to Atlanta GA I left my laptop under the seat. I was on my connecting flight to Los Angeles less than 3 hours later when I realized. I told the flight assistant who told me to put in a lost and found report which I did there. He told me he had lost his wallet and it was returned to him in a couple of days!!! I received a automated message that my report had been received, two days later I followed this up with at email, no response. I continued to direct message to which I received bland replies. I was given a number to call Atlanta lost and found. The line does not take messages or answer calls!!! I was told my request was sent to leaders in Atlanta. 3 weeks later I got an automated message to say my item was not found and the report was closed.

Whenever I flew I made a point to fly Delta. Despite their egregious habit of nickel and diming anyone not in 1st class. I usually made a point to get upgrade to make the flight at least decent. All the first class seats were sold out so I had to settle for Comfort + which was anything but. False advertisement said complimentary drinks and premium snacks. It ended up being one lousy drink and the same snack served in main cabin by a rude flight attendant who acted like serving us was more a chore. Then to pay for my luggage for the geniuses to put it on the wrong flight. As a result, I was stuck at La Guardia till four in the morning as I had to wait for the flight that they put my luggage on to come back as it had all my conference materials.

My husband and I planned a special 30th vacation and decided to splurge and fly home First Class on Delta. Our original flights home were canceled and we were given a few other options. We got 2 First Class seats on the first leg, but not together. There was a family of 5 that were all separate from each other too. Is it that hard to sit people together??? I asked the stubby little man seated next to me if he would switch with my husband and he refused. So even though the flight attendants and service was good, I had to sit by a man that smelled like a hooker and drank like a fish. HAPPY ANNIVERSARY TO ME! The second leg was also supposedly First Class, but again we couldn't sit together, and there was no meal offered, only snacks and drinks. Not impressed. I'll avoid Delta at all costs in the future.

We booked a flight for my 20-year old daughter to Italy, from Phoenix. It was her first time travelling alone. First, Delta somehow cancelled one leg of her journey on their own, while they were modifying tickets for other passengers travelling initially, with her. We found out a day earlier when we were trying to check in. It took me 2 hours trying to fix that issue that was purely committed by Delta in error. The wait time for every customer service call was 1.5 HOURS! Unbelievable, never had to wait that much for a customer service personnel to even attend to a call. Then, when we reached at 4 am the next day for her flight, we found out they had cancelled her flight again and she was put on a flight with 2 layovers instead of one stop that I had originally booked my ticket for.

Flew Delta out of D.C. for Salt Lake City May 14. Delayed over 1 hour waiting for catering. By the way, a stewardess admitted that this is happening again and again. 70 of us missed our connecting flights out of Salt Lake. This was a Sunday evening and all of the connectors were the last flights out. We missed our flights by a matter of minutes and the other Delta pilots refused to wait!! Put us up in Salt Lake for the night but nothing else. Delta even directed me to the WRONG GATE the next morning. Goodbye Delta.

I had to fly United Airlines this week and I had a bad experience both flights. I want to write to thank Delta for making all efforts to greet and speak to all of your passengers. Your customer service is top notch. Delta is dependable and in time. I will recommend Delta to all my family and friends.

I understand that there are rules and regulations but if a customer has a problem you can not solve AT LEAST GIVE GOOD CUSTOMER SERVICE!!! All I wanted was to change my departure date and I emailed Delta about 5 times (Never got a response not once). I even called and no one was able to help me AT ALL or even attempt to in any way. They turned me around in seconds. Even if I had to pay an extra fee of $50 which they charge for flight changes, I would have just to be able to change the date... But instead they wanted me to pay an extra $400 just to change the date to a few days earlier!! My ticket itself was $400. Why in the world would I pay an extra $400 just to change it!

I booked a flight to Punta Cana, Dominican Republic 4/6/2017. I arrived to the airport to find that my flight had been cancelled and I waited for 4 hours just to get to the ticket counter. I finally get to the ticket counter, the agent says she cannot get us to Punta Cana but she could get us to Santo Domingo which was 2 hours away. She actually put us on a flight to Santiago!!! Santiago was 6 or 7 hours away - with no shuttle available to us. Thank goodness we had money saved for excursions and souvenirs because we had to spend our money getting to our actual destination. I have NEVER had an airline just sent me to the wrong part of a country. It was quite frightening to be in a foreign country, not knowing a great deal of the native language. Delta Airlines has YET to respond to my complaint. HORRIBLE customer service.

Roundtrip from LGA to ATL. LGA the air conditioning wasn't working. Had to de-plane for an hour and a half while they fixed it. At least they fixed it. ATL to LGA. Warning light came on in cockpit. Needed part. Maintenance salvaged part from another airplane! Stuck on plane for two hours while they replaced it. As we got underway I noticed a firetruck and ambulance pull into the spot we had just left like it was precautionary. WTF? The fact that I had maintenance issues on both sides of my journey says there is something seriously wrong here.

I missed my flight yesterday as a sky priority member due to the fact that Delta had massive lines and kept sending me to different places to check in my infant. I had tried to previously pay the international tax and this was never done. After lining up in three lines I missed my flight. I would never recommend traveling with Delta with an infant. They do not know how to do this process smoothly and missing a flight with an infant is a disaster! Avoid the situation altogether.

For one of my in state flight (BWI-ATL), the agent closed the gate 15 min before the departure time without announcing my name or make any final warnings. I was sitting right across the seating area and did not hear any notification regarding the gate closing. This causes me to miss all of my connecting flights (Tokyo-Taiwan). The agent was extremely rude to me and acted like she was super annoyed. She did not help me with re-booking. The way she talked to me was extremely inconsiderate and not professional. She was not helpful at all, did not acknowledge anything about the plane leaving 15min earlier.

Our flight from Reagan National to Salt Lake City was delayed because Delta couldn't get the caterers to load the plane on time. We ended up being delayed about one hour, causing us to miss our connecting flight to Reno. We had one handicapped lady, one 4 month pregnant lady, and a two year old in our group of 5. Delta put little, to no effort in helping us make our connecting flight. We missed it by 6 minutes. If they would have had the plane unload by urgency, rather than row by row, we would have made it. Delta told us we were on our own to reschedule our connecting flight, and get a hotel overnight.

My family of 4 booked a flight to Cancun 7 months in advance. We also had 3 friends along, with the same flight schedule, resort and so forth. Once at the airport, we also happened to know 6 other people by chance, with the same flights to and from Cancun, although different resorts. On the return flight from Cancun to Minneapolis, the plane was delayed on the tarmac in Cancun for 45 minutes, this was not due to weather, air traffic, mechanical or anything else. Per the pilot, we were held up because ticketing agents didn't weigh all the luggage and/or there were mistakes somewhere along the line and the flight was believed to be 4000 lbs overweight, hence possibly not a long enough runway for takeoff. However, the flight was eventually cleared to takeoff.

This is the best airlines. I travel with 2 children and they are very accommodating. Had missed a flight and went out of their way to get us on a flight to our destination without separating us in flight and made sure we're in the same row/section. It was 1st flight for children and the staff were wonderful to them.

Delta's flight was delayed due a "DELAY IN CATERING". As a result, my flight through Paris was delayed for 12 hours. DELTA REFUSED TO PAY MY 600 EURO COMPENSATION, which I am entitled for according to EU regulation 261/2004, since I was delayed at a European airport. I received from Delta a meal voucher for 15 USD. I do not recommend Delta Air Lines or their customer service to anyone, especially on international flights.

First time lost my luggage and were not helpful at all. Stupidly I flew second time with them. This time they overbooked and we had to deplane and leave on flight next day. Had to sleep in airport. Staff offered no compensation and actually had the nerve to be rude. There were 6 people who had to leave flight! Never fly with them. They are a disgrace.

Delta is one of the largest airlines in the world but their customer care doesn't match their size. They think delaying your luggage for over 72 hours is normal, and their cancellation or rebooking policy sucks. They are not considerate at all no matter how critical your emergency or reason is for the switch, I wish Southwest fly overseas.

I traveled to Tallahassee, FL because my sister was in a bicycle vs. car accident and was gravely injured. She passed away and I chose Delta to fly from Tallahassee to Atlanta to pick up a Southwest flight home to Minneapolis. That Weds they cancelled my flight. There were none for Thursday, and so I paid for the only ticket left on Friday. Arriving at the airport, I was informed the Delta flight was going to be late and calling Southwest, Southwest also delayed to help me get home. The Delta flight took off, and then turned around and went back to the Tallahassee airport due to a fuel pump issue. I missed the last Southwest flight to MSP.

As frequent Delta flyers to see our 4.5 mo. old grandson in Oregon, when we live in VA., we can never seem to ever be able to use FF points. It's always, "well, those are blackout dates!" So, with EVERY DATE being a blackout date, what are, if any, the best times to use our points. We really think cust. care and the flight attendants are the very best, and most courteous. But, my wife and I are retired and to travel 6K miles round trip for each of us, at least every 6 months. It really hurts our budget. Wish something more could be done, because on a positive note, Delta is the greatest!

They were very aggressive about having us check our carry-ons because overhead bins getting full. However, when we got on the plane I noticed bins near us that were not full at all. That was annoying. This was a four hour flight. But it did leave on time. They did pass out drinks and a small snack. The options for food was okay. The fruit and cheese plate was good. We arrived on time and the landing was uneventful.

Flew from Columbus GA. to Atlanta to West Palm Beach. Plane problems in Atlanta and coming back the same thing. Problems when leaving West Palm. Mechanical both times. Delta needs to retire these old planes. Did not feel safe going or leaving. Will never fly, hopefully again with Delta.

This was my only time I had flown on a big airplane. We flew to Hawaii for a once in a lifetime trip. My Dad took my sister (Beth), his sister (Sarah) and me Teresa. When we were landing in Hawaii, the plane started working. I was holding on for dear life, and Beth was saying that we were going to die! I was scared and laughing at the same time! After getting settled in Hawaii, I told everyone that I was scared of riding on airplanes still, but I would do it again! We all enjoyed the whole experience!

I have been using Delta Air Lines almost exclusively for the last 2 years. All except for one flight, they have always been on time. Their lounges at the airports have been good and they have been very good with the one cancellation that I had. The only problem I have had is that my luggage was opened and some items stolen on a flight from Mexico City to Detroit and they wanted receipts for everything that was missing. Of course I did not have these receipts so got no compensation.

Recently a family member experience a tragic medical experience and I just a few days before my planned trip to Tampa. I requested a delay of 30 days on my $267.00 ticket. A Delta customer service person demanded the private medical records of the family member. Neither the family member nor the medical facility would allow this to happen so Delta basically screwed me out of the ticket. The Delta Customer Service agent denied demanding the medical information yet Delta has yet to refund or provide a ticket to Tampa as I have just traveled there again and paid for another round trip. This was issue number one.

They're very trustworthy. They have good schedules and reasonable rates. They take care of their patrons and resolve any problem with a very time saving outcome. I have experienced very many delays with them and they do just about anything to help if you're running behind.

Delta Airlines was late departing LGA. As a result, I missed my connecting flight home to SEA. What's worse is that my luggage made it to connecting flight, but they told me I was too late to board. Incidentally, I learned that my connecting flight was oversold. When I tried to rebook to make it on-time for my weekend anniversary trip. They offered to send me to Spokane (6 hour drive to my house), or Portland (3 hour drive to my house). I asked if they would pay for the Uber home. Of course not. So, no luggage, they cart me off to a hotel with a little emergency overnight bag. Nothing to wear to bed, no change of clothes, no voucher for food.

In Nov. 2016, I was flying from Minneapolis to Nashville for the most important academic conference and career fair in my life. The flight was overbooked, and due to a long line at the security screening, I arrived at the gate 7 minutes before the flight took off. The gate keeper told me that I am late, and because of that, my seat was given to somebody else. They were rude, and they treated me like I am a criminal. They refused to give me any compensation, not even a replacement ticket, but instead put me on the waiting list for the rest of the day. I stayed at the airport for the rest of the day to find out that every other plane to Nashville was equally overbooked.

My mother was dying. Made a flight to see her. They said she had 48 hrs to live. Hospice was already there. I had a flight April 7 at 6:20 am to fly out. I had got there at 4 am to make sure I didn't miss the flight. Delta Airlines started making excuses at 7:00 am. This went on for 9 hours. I'm handicapped and every time the time changed you would have to go up and get a new voucher for that flight, hotel .being handicapped made it a torture to stand in line again. I arrived at INP airport for. Connecting flight should have been 30 min. Delta told that no flights were going to K.C. That night.

Hello, I am writing to request reimbursement due to a Delta flight delay that occurred at Atlanta Airport on 4/8/17. We were on our way to West Palm Beach for a wedding. We were delayed for over 9 hours and ended up MISSING the wedding and not going to West Palm Beach. We lost our car reservation for which we had prepaid & the AIRBNB reservation. Not to mention our whole day was wasted. I had to get a Southwest flight for $600 to fly out to Orlando just so we can get out of there. Expense summarized below: Flight charges: $600, Car rental: $208, Airbnb: $100. TOTAL: $908.

My friend and I were scheduled on a Delta flight and the gate agent could not find a pilot to fly the plane. The gate agents left and we found out the flight was canceled online. Even the flight attendants did not know that as they had been sitting in the plane waiting for hours. Delta blamed it on weather and they refused to help. We ended up paying several hundreds more to fly on a different carrier as the only choice they gave us was to sit in Miami for 3 days until they could put us on another flight.

I have NEVER received such horrendous customer service with any company. I was on a flight from LaGuardia to Atlanta with a connection flight from Atlanta to Havana, Cuba on April 5th, 2017. First my carry on was taken from me as it was "too large" even though I've used the same suitcase dozens of times over the last 7 years and well as took it on my Delta return flight, no questions asked. We were then diverted to Charlotte Airport, supposedly to pick up fuel only to be told later that there were weather delays out of Atlanta. However, despite the weather delays our connecting flight from Atlanta took off with slight delay. We were not on it. I was then told by Delta that I would only be taken to Havana on Friday the 7th approximately 48 hours later and that there was nothing that could be done. I was expected to take a flight to Atlanta and then to New York on Friday morning to then take a direct flight from JFK.

Long story make short, the traveling was terrible. It really nearly in top three worst airplane travel in my life. I am seriously rethink about use your airline again. Your most associates couldn't understand my situation. They forced me into middle seat and denied and refused my humbly begging for carry my hand carry bag on the board because mine is exactly fit in domestic also international airplane and brand is Swiss gear which is internationally wide proofing baggage already. They took my baggage off to the down cargo at the airplane door.

I have never experienced such complete and utter frustration, and lack of "customer care" from a service provider as I have with Delta this past week. First off, I can provide you with phone records detailing my multitude of attempts to contact and actually speak to a Delta agent this past week, many, many hours of being on hold, expecting a return phone call from an agent after leaving my information as requested (due to "extreme weather conditions" a high volume of calls, staffing shortages, long hold times, etcetera), all to no avail. Not a chance to actually get my questions answered, all after booking a flight and then needing to change my reservation. Because I have limited Wifi accessibility, I had to make the changes by phone, and was unable to do so within the time allowed. I used my sky miles, which leads me to believe that my needs were at the bottom of your help barrel.

I have one question regarding Delta and I have been trying to get through to them for 6 days now. Call hold times are usually 2 hours but today it is 3 hours and they don't offer callbacks anymore. Their excuse is the NON-EXISTENT weather they say is affecting the country. Time to short the stock and get rid of my credit card!

Delta airlines had my deceased mother's casket for the trip to her hometown for her funeral. When I arrived at the airport in Nashville TN, I was told that Delta canceled all flights as there was a snowstorm. Amazingly United airlines and several others were still flying. I was rebooked on United. Sadly Delta flew my mom's coffin to Atlanta. I never received an apology an explanation. Nothing. Delta is the worst airline. They 'preemptively' cancel flights 3 days before a weather event! Every other airline flies and plays it day by day. Delta is awful. Never fly this penny ante outfit.

They cancelled my flight twice in the four days of my vacation time. Online it's a "mechanical reason", yet in person it's "weather related". Calling Delta requires 2-3 hours trying to reschedule flights. We found another airline to direct us to our destination at our expense. What happened to rule 240?? Don't trust their word or flight schedules.

I was on a flight from JFK to LHR. I ate the chicken dinner and became violently ill approximately an hour and a half after eating the meal. I remained violently ill until the following evening. I missed a day of vacation due to the food poisoning. I have emailed Delta twice and they have not responded at all. Horrible customer service!!

My 29 year-old niece was also given 2 weeks to a month in January before we went on our Costa Rica trip in February that we booked through you. At that time I had called and was told that I could literally change our vacation up until the last day and pay a $200 change fee for the airfare each and a $100 change fee for the resort. That appears to be what your website says. Luckily, all worked out and she is still with us. We are expected to go to Mazatlan on April 1st and my dad is now terminally ill and we have no idea how long - so I called today to see about rebooking and was not told the same. I REALLY am not making this up - 2017 is going to suck for my family. Help!

I flew overseas with Delta from Atlanta (ATL) to Rio de Janeiro (GIG) on 01/01/2017 and as I arrived I noticed my luggage had been badly damaged. I complained with a Delta employee at the spot and filled a paper form. On the following day, 01/02/2017, I filed the complaint online with the company. After a few week's waiting, I was informed that I had to send my suitcase for repairs (?!) and that, if it could not be repaired, I had to provide them with a note from a shop stating that and also the original purchase receipt (?! ), then they would only refund me the value I originally paid for the suitcase, and not the value for purchasing a new similar one (?!!!). I then sent my suitcase for repairs and was informed by Delta, on 01/24/17, that I would receive the refund within 20 business days.

DL1738 - SEA to JFK - Horrible flight: Middle seat after flying hundreds of thousands of miles with this airline. Spoke up regarding passenger who was not turning cell phone to airplane mode. Hostile flight attendants defended other passenger. No regard to safety. NEVER flying them again!!!

I booked a vacation with Delta Vacations for $1300.00 per person. On my way to JFK, the car broke down. I called delta an hour prior notifying them of the situation and begged for another flight out of any nearby airport and told them I would provide documentation proving my car had to be towed from I95. They told me I could either pay the $1500.00 per person for a change of flight or I would be screwed out of the $1300.00 I already paid. On top of that Angie and Eric from the destination help center were extremely rude.

On March 5th I was flying Delta from Orlando to Minneapolis on the 6:30 PM flight. About 1/2 way through the flight I encountered severe Grand mal seizures. After the 2nd seizure the captain of the flight made the decision to divert the plane to the Des Moines airport. I just wanted to let someone know that the flight attendants and pilots made my wife feel very comforted during this medical emergency. I feel very fortunate that I had professionals taking my medical condition seriously. We did not get their names but I just wanted to tell you how grateful I'm that my wife was handled with respect. I feel much better. I also was fortunate to have 5 medical personnel on board from John Hopkins Hospital in Minneapolis. Thank You again and I will continue to fly delta airlines.

My daughter was flying to London for a school trip. We booked her flight 2 months in advance using a respectable site, not one of those fly by nights. She was involuntarily bumped off the domestic portion, apparently because they expect you to pay that extra $20-30 to book an actual seat... or face the wrath of overbooking. So, they provided a voucher... fabulous. She lost the money she paid for her pre-paid tour the first day and has to report late to her first day of symposium at University of West London. Additionally, until I [momma bear] called the gate representative, they treated her abhorrently! The tone changed when I called them out but what a shame it took rudeness to stop the rudeness. NINE folks were bumped from the flight, FOUR of them involuntarily. Do yourself a favor and avoid this airline!!

Booking all of my flights for years through Delta. Offers come often and come more. Every now and then one comes at the right time and I accept. And sadly I have had difficulties before in their following through on the promise as advertised and now I'm just plain old tired of the runaround. I was told by their "Partner" at the point of rental how the Delta process goes. I finished my trip, waited a week, checked. No points given. I contacted Delta, gave all the information only to get a response this morning telling me to contact their "Partners".

Miss a flight, they point you to a red phone in the corner to speak to someone with a thick accent to tell you it will cost hundreds, sometimes thousands of dollars to switch a flight. Customer service calls have extremely long wait times and then transfer me too often. When I'm transferred, 2/3 times while on hold I get disconnected. Expect so much more from this company.

I checked in online on 13th December. I provided the passport details, the address I was staying at etc. The site recommended I arrive at the airport 75 minutes before my flight. I arrived at the airport at 7:53 am. I went to have my passport checked. Your staff member asked the reason for my visit. I told her my parents live in Orlando. She was annoyed and asked again the reason for my visit. I said my parents live there and I am spending Christmas with them. I searched my handbag for a business card and she told me to pay attention to her. She put two blue stickers on my passport. Then I went to security. I had forgotten a bottle of Chanel No 5 and some eye drops in my handbag. This caused them to check my handbag as they saw liquids. Neither was more than 100 mls. I apologized.

I called Delta Airlines to ask for change my flight date and to the continuous follow up from the lady on the phone me she get my change with no additional fees. Besides her lovely voice she gave me wonderful image of Delta where I'm going to recommend it to all my friends. Thank you Diane from Tampa Florida.

I always use airline app and automatic ticket and I had a flight from LAX to Seattle last week and they changed the gate number and did not informed passengers and we missed that flight, when we ask them why it's happening they just said (in unfriendly way) "It happens all the time and you should receive text or mail from Delta," but we did not receive anything and I showed my email and phone to the supervisor, she was so rude and made us so disappointed! So they just re-booking us for the next day and asked us to leave the airport!!!

I recently had a negative experience while flying Delta involving water dripping on me from above. While it didn't upset me, I knew most would not be happy. I went to Twitter while waiting for my next flight and let them know the flight number and the problem, and they answered me nearly right away. Days later, they sent me the standard survey where I again mentioned the problem, along with the fact that my suitcase had gotten wet and the clothes inside had been wet (from rain, I assume).

I checked in and went to the gate then I was informed that my flight was not there. I was to do a business speech in Dallas by 12pm. I offered to drive 1.5 hours away to another airport, but all options I was given placed me in Dallas after 6pm. I called corporate to first seek an upgrade to first class on an upcoming trip I have with Delta in May, then the male representative that goes by the name of "Ben" raised his voice and said "I don't know where you getting your information from, but we don't do that"! A long story short, after his aggressive talk I asked to speak to a supervisor and he yelled back "I am the supervisor"! I then asked to speak to someone else because I did not appreciate the way he was talking to me and he transferred me to the prompt system of reservation. Unfortunately, this is not the first time I encounter poor customer service from Delta. Spirit has given me better service! What does that say about Delta.

What has happened to Delta airlines? Last week the day of my father's funeral they lied to us multiple times causing me to go to the airport and wait for a flight for Hannah that was delayed several times until the crew timed out. Delta should have known this a few hours before they canceled the 6:30 flight at about midnight. Then they promised a flight an hour away would be take off before 6 am, causing me and my sick daughter to get up after less than 3 hrs sleep (my daughter got less), get there, to have the SAME experience! She had to go 2 hrs away to catch a flight by cab, since she knew that I was too exhausted to take her.

Last August, my family was seriously inconvenienced (trapped in ATL for several hours) due to computer problems. Tonight, all Delta's US flights were grounded due to unspecified computer problems. We have been sitting in a line of 60 grounded planes on the runway at ATL for nearly 2 hours (so far) and in addition to receiving no information, the flight attendants are RESTING. The other First Class passengers are a bit confused by this NON-CUSTOMER SERVICE ORIENTED BEHAVIOR of the flight attendant staff.

I received word that my Mom, who was in California, was in the hospital, and would probably not make it another 24 hours. I used Delta to get there, only was needlessly delayed by rude attendants. With a little help, I should have been able to make an earlier connecting flight that would have placed me at my mother's side about an hour before she passed away. No help, no kindness in this regards, and I missed seeing her.

I am a diamond medallion and booked a international flight from Delta.com which had one leg from Mumbai to Amsterdam and a delta flight number DL7533. When I reached the Mumbai airport to the Delta counter to take the flight they told me I need to go to the Jet Airways counter and they would not honor delta baggage allowance so I had to pay extra for baggage, honor medallion status so no priority boarding. When I called Delta and told them about it, they said, when I booked my ticket it was clear it fine print that this would happen and I should have been more aware of it and will not pay back for luggage. PLEASE BE VERY CAREFUL IF YOU ARE TRAVELING INTERNATIONALLY WITH DELTA. They don't honor their own rules even when the flight has a Delta flight number.

First off; I'm a 20 something experienced flyer, with plans to fly many more times in the future, however, after this experience I will go out of my way to NEVER fly Delta again. My boyfriend and I had a flight from Rochester to Atlanta with a connecting flight to St. Lucia on 1/8/17. Due to the weather in Atlanta (snow) our flight was delayed 5.5 hours. When we found this out at 4 in the morning we tried the call time to speak to a representative and the wait was over 2 hours. So, we left for the airport early to try to get everything situated in person.

I paid full price for a ticket from Steamboat Springs to Washington, DC, and was held back until only one seat on the plane was left. Passengers paying with points and even stand-by passengers were allowed to board before me. When I asked why I was being singled out, the gate keeper mumbled something about not understanding the "algorithms" the airline uses and walked back to her post.

The staff was hideously rude and nasty to me. I waited 2 hours to check in in Cancun when all other airlines in the terminals had little to no line. This was the most horrific flying experience I have had. I don't care if they have good deals. I would pay $10,000 never to fly with them again.

Don't fly Delta not safe. At check-in our assign seats were 2 non-reclinable seats (& for a 10hr flight we decided to upgrade not knowing this was only for a 2hr flight). At the airport we were informed the flight had an extra stop in Utah to change planes but our connection flight would not be affected in Paris. Flight San Diego/Malaga Spain had 1 France stop only. Arrived Utah @ 12:25 pm & our flight to Paris schedule @ 4:55 pm. After 3 delay notifications our flight was cancelled at 8 pm due to plane malfunction. We got cheap hotel voucher w/ breakfast & new plane ticket for 12/21/16 at 1:30 pm & again 2+ delays due to the new plane malfunction! So we arrived to Malaga until 12/22/16.

I'm not a very good flyer, so I really appreciate how kind and accommodating the flight attendants are. Every time I'm on a Delta flight, they always make sure I'm comfortable. They have great leg room compared to other flights, so you have a decent seat no matter where you sit on the plane.

#DONOTTRAVEL with #DELTA. This is the worst airlines you would want to travel with. Yes, it provides your cheap tickets but you are wasting your whole or rather I would say more than 1 day. I have traveled 3 times in my life with them and I always end up spending more than what I purchased my ticket for due to their negligence. Example- I had an emergency to travel back home but they had some technical issue with my first flight which got delayed and I missed my connecting flight. They didn't even bother to provide any alternate way. I looked up online on my phone and booked the next flight from Minnesota. The host on delta desk were not even helping when I told them 3 times I have a family emergency and need to get back home asap. I had to call up my friend and ask him to drive 3 hours to get me. That was one of my worst experience with Delta. Now I travel all other airlines except #DELTA.

There is a employee by the name of Anquanette ** who I've seen on multiple occasions on the international side of the airport. Who always smell like marijuana. Today I witness this same young lady run into a customer and her 4 year old daughter pushing the little girl to the floor and she did not even look back or try to apologize. And again she was high. As I'm sitting waiting to board my flight I look out the window and see this same Delta employee throwing peoples luggage. Luckily I was able to get a employee number along with her full name Anquanette ** #**. I hope Delta sees this and rid of people like that. They are making Delta look very bad.

To start with I would give the overall rating between a 4 and 5. The customer service on the ground has always been rated by me as being very high. From reservations to getting help with baggage tags at the kiosk there has always been excellent customer service. During the boarding to getting seated the flight crew has been very helpful. My baggage does get lost once in a great while, but the airline was always very quick to find it, and get it to my hotel or to the house. I would recommend flying Delta whenever I can.

I never recommend someone to take Delta for traveling. That was awful! I was traveling from Raleigh NC to Akron Ohio and in Atlanta they have lost my baggage and no one is taking care of that. I don't know where to go anymore??? Their customer service is doing almost nothing!!! They don't answer my phone calls. I wish I never choose this airline to fly!!! I had very precious items in my bag.

DATE OF TRAVEL 12/02/2016, FLIGHT NUMBER DL0857, ORIGIN LAS, DESTINATION LAX, CLASS OF TRAVEL delta_comfort, TICKET/DOCUMENT NUMBER **. I cannot begin to describe the delays and disappointment in your entire service from start to finish. Your flight was delayed by 4 hours and because of that we missed our international flight. Your staff on the flight assured us that ANA was notified by the delay to comfort us on the flight and let us assume that everything was ok. Once we arrived to our terminal we were notified that Delta had not communicated with ANA and we're now deemed as a no-show.

I was headed from Chicago to Seattle coming back from seeing family and we thought about leaving one day early because my dad threw his back out. They told us it was going to be an extra 400 dollars so we respectfully declined and told the lady on the phone that we will leave as scheduled. We told her NOT to change anything. She said okay and we hung up. We get to the airport the next day and they tell me that my dad and I missed our flight but my mom and sister were good to go. Apparently the lady on the phone booked two of us to fly the day before (I have no clue why??). We spend half an hour at the help desk and the lady finally prints my dad and I two tickets for that day. Except they were to Minneapolis and my mother and sisters was to Utah. We had two different layovers in two separate parts of the country. They tell us there is nothing they can do.

I was recently on Delta flight 1793 McDonnell Douglas MD-90 (M90) flying from Minneapolis to San Diego. The flight attendant asked me to switch seats so two young boys could sit together which I agreed to do thinking I was doing a good deed. What she failed to tell me is that she was knowingly putting me in a seat for 4 plus hours that is absolutely frigid. I was wearing winter boots, had a blanket and my winter coat over my feet and they were still numb from the cold. I talked to the same flight attendant about the problem and her response was, "yeah sorry, we know that seat is very cold. Can I get you another blanket?" Why are they allowed to sell a seat to a customer they know is this cold? I wish there were some outside organization to complain to that would actually make them do what's right and either fix the situation or just not sell this seat anymore. There is literally no consumer protection whatsoever.

The worst ever across the board! The first agent held up our check-in, & yes we were running late. However, my niece & nephew were flying back to NC. Needless to say, they missed their flight, because we didn't have our unaccompanied minor info done, which takes about 10 mins. They were scheduled for the next flight out, which was today. After expressing my utter dissatisfaction with her, she offered to waive a ridiculous 150.00 fee for the paperwork. So today we show 2 hours early, new agent with a terrible attitude tries to tell me that I'm being charged 150.00 for the unaccompanied minor paperwork. I was able to convince her otherwise.

Booked flight from RDU-DEL with a connection in Paris. Upon boarding the flight, I had to check in my baggage because the air hostess claimed there was no more room. However, my husband who had already boarded the flight informed the attendant that there were 2 empty bins near his seat. With an extremely rude tone, the air hostess told me that she is in charge of the flight. I told her to let go of the attitude and began taking out my medications since I had to check in my bag. The air hostess called the lady at the front desk and started saying that I was deliberately arguing with her. Like COME ON, no one wants to argue in the first place. This employee told me that if I try to argue then the police would be called on me. I tried to calmly tell her that I was not arguing and she cut me off by saying "I don't want to argue." This employee's name was Daisy ** at RDU.

I've traveled with Delta for a number of years as I spend a lot of time in and out of Atlanta for family and they are the most convenient. Recently my family and I flew to Los Angeles with a 2 year old and they were so very accommodating to our needs traveling with two kids and a mother-in-law in tow. Their flight attendants were regularly engaging with our kids and did everything they could to occupy their time while on the flight. It was not expected. I was so satisfied that I went out and grabbed one of their rewards credit cards and I now price Delta for every flight I make.

Wow Delta... 'great customer service' said no one ever! Hey you know the 16 pages of small print of Terms and Conditions no one ever reads. Ya that is where it says you will lose $200 per ticket for taking an ecredit! But on the ecredit page it makes it look like you are getting a full price refund in the form of a flight credit... nope $200 per ticket is just taken from you. So now I have a useless $8.20 flight credit with Delta and an expensive lesson learned. I guess I just need to insure future trips and read the small print...

Long time customer, both domestically and overseas flights. Great airline. Crews know what they are doing and are friendly. Compared to other airlines, seats are comfortable (especially Economy Plus). Don't get to do as much business travel as I used to, so I don't get to enjoy the bumps to 1st Class as much.

I've flown quite extensively with Delta in the past two years. Without a doubt, the flight attendants & staff have been extremely professional and helpful. The flights were for the most part on time (with just a few exceptions). My luggage has arrived each time I've traveled, which is a big improvement over the past 8 years. The onboard snacks are good. The movies shown on overseas flight need a bit of improvement, in my opinion. If you're lucky enough to get an aisle seat, you are going to have a comfortable flight. I also like earning SkyMiles with Delta through my AmEx card.

So Delta Air Lines has a problem with people who speak another language when riding on their airline. Such a problem that YouTuber Adam ** and his friends were kicked off of the plane solely because ** people, which was everyone except them on that plane ride, felt "uncomfortable" riding with them. This is a true story. This is ** privilege. I am also ** and am tired of other **. Oh yeah I don't like Trump. Bye bye Delta Air Lines. I hope they lose business.

My child was flying from Houston to Atlanta for Christmas. Get to the airport 1 hour before the flight was told to fill out this envelope for my son and she would be right back. Know it takes some time to check in a child flying by himself. After I waited for the lady to come back after about 15 minutes with a cup of coffee in her hand like she was not in a rush to do anything. I just look and she said “Did you complete it?” I said yes and gave her the envelope with my DL.

I recently traveled on business to Colorado. Thought I might have to change my flight, so purchased travel insurance through Delta as part of the ticketing process. The Travel Insurance covered "Trip Cancellation and Trip Interruption protection," among other things. Spent about $35 for the insurance. I did have to change my flight home. Called Delta and upon telling them I purchased Travel Insurance, was told that I had to pursue this through the insurance company, without telling me its name or how I could process a claim. Since I purchased this from Delta, in the process of purchasing my ticket directly from Delta, I found that they misrepresented the purchase. Further, I was nonplussed that they don't even support you when you need to make a claim. The phone rep didn't know the name of the Insurance "partner," nor how to make a claim. That's the beginning of the bait and switch.

My flight was scheduled to take off at 8 am on December 16, 2016. The pilot made an announcement that there was light on his "dashboard" that needed attention. That turned into 1.5 hours of delay which caused me to miss my connection at Minneapolis to go to New Orleans for a conference that supposedly starts at 4 pm. Instead of trying to find me a seat on other companies flights. The attendant told me that he can only put me on Delta flights. No matter how much I explained that my conference is at 4 pm; he cut me a ticket to leave Minneapolis at 4:30 PM to go to Atlanta. Then leave Atlanta at 9 PM to get to New Orleans at 10 PM. I missed my conference and my job is now in jeopardy because of the crappy customer service of Delta Air Lines. Delta turned my trip into a nightmare!

In June, I applied for and received a Delta American Express Platinum credit card; $189 annual fee, under a promotion that promised, among other incentives, 10,000 Medallion Qualification Miles (MQMs). The promotion required $2,000 spending in the first 3 months after the card was issued. I fulfilled these requirements, but never received my MQMs. When I complained to Delta, they told me it was an AMEX problem, talk to them. When I complained to AMEX, they told me that only Delta could grant MQMs, talk to them. Cute trick. I have spent hours writing letters and making phone calls to no avail. Both of these enormous companies tell me "It is the other guy's problem. Talk to them." I have concluded that this is a scam and should be prosecuted by whoever is in charge of deceptive trade practices.

On our return flight from MCO to CIU we got to our gate and waited to board. Our flight started boarding and once on the plane and in our seats a lady comes on saying we have to get off because there is not the proper paperwork for weather clearance. They delay the flight and announce it will leave 15 minutes later than scheduled. Ten minutes later they outright cancel the flight and let another flight board our plane and take off. I asked if it was typical to cancel a flight due to a weather delay after only 20 minutes. The gate attendants response was it's been 30 minutes. I have previously been delayed for this same flight and waited 6 hours before this flight was canceled. All of this concerned me because something seemed suspicious. A man on our flight informed other passengers that he worked for the airlines as a dispatcher and this was not common behavior as I suspected.

I inadvertently left my laptop bag under my seat when I got off the plane. I had a close connection, and the flight attendant wouldn't help me report it immediately so I would have a great chance of recovering the bags. He told me to "google it". I didn't land for 8 more hours. I filed a Lost Report. They said to wait 10 days. I waited. They won't do any research like finding out if it was turned into Lost Baggage at the airport. I was told that I could go to LAX to ask them myself because they don't have any phones in Lost and Found. I can't talk to a live human who can help with the problem. They really don't care about my significant loss.

I booked at business class seat and paid full price, no discount, used no miles. I would expect that the equipment on the inside is an important to be sure it is working as the engines on the outside. Out of all the seats on that flight my seat had no power to it, so for the entire trip I had to sit upright. I could have done that in economy. This was this way when I sat down, I thought it would light up, it never did. Called the purser, she said nothing she could do while flight was in air, I asked why this was not checked or fixed before I got on she said it must have been working. That is an untrue statement. It did not work when I sat down, so someone had to know that and made a decision to fly instead or fix it for ontime purposes. Basically I flew in economy for business price. I feel I am due a refund for the difference between economy to business, if not more.

I feel it important to report a very unpleasant experience with a Delta employee this morning. My two daughters and I arrived in Atlanta from Portland, and our final destination was going to be Melbourne, FL. We saw that there was a flight leaving to Orlando in the next 30-40 minutes and decided switch our tickets so as not to sit in the airport for several hours until our Melbourne flight. We went to the gate first, where they informed us that there was space on the flight, and there would be no problem switching flights as long as we got our tickets switched at guest services.

I tried taking a short flight from Rochester to New York recently. I got to the airport early, but the flight was delayed three hours, and when we landed in Laguardia we stayed in the plane for a little more than an hour. Flight attendants were fine. Flying back to Rochester, I went to JFK and got past security at around 9:00. The flight started boarding at 8:55, I have to walk to a gate B48, which took around 10 minutes. I finally get to the gate at exactly 9:18, and the doors were locked. The staff at Delta was completely unsympathetic. I get to the help desk and they tell the me that they close the doors 15 minutes before the flight's departure, which should have been 9:20. These ** closed the door early. Then they made be pay 50 dollars to get on the next flight to Rochester, which is 6 hours from now as I write this. Moral of the story: I hope Delta goes under.

Flight from Elmira NY to Sault Ste Marie MI. I arrived at the airport 120 minutes early. At the Delta counter I was informed that the flight was delayed by 2 hours and I would miss my connecting flight. They told me they had called a cab and would drive me to the Binghamton NY Airport and get me on that flight so I would still make my connection in Detroit. Kudos to Delta for doing this. However I arrived in Binghamton with 15 minutes to spare. No one was at the Delta counter to help me check in and I was unable to check in on my phone. Apparently Elmira never actually transferred me to the Binghamton flight and Binghamton had no idea I was coming. They were unwilling to help me out and I was unable to make the flight... even though I was there before the doors closed and there was no security line.

Flying to Germany for the first time in 5 years to see family (saved 5 years to afford this trip). We booked in the middle of may and when printing our tickets found they had been changed. We now had different flights with an additional layover, and we were downgraded for seats we already paid an extra $109 for. When we called they said there was nothing they could do, but after an hour or more on the phone decided to refund our money for the seats unsatisfactory as we booked 6 months out. And gave us a $100 travel voucher which is rude as that is another way for them to get me to send my money on them. They told us there was nothing they could do since they can't just move someone's seat (like they did ours).

I flew from MYR to ATL to JFK to CAN. While in NY at JFK, I was paged and told that Delta has to renumber the luggage tags because their "partner" airline has a different computer system. I gave them my baggage numbers and thought that this seemed weird. When I got to China, only one of my two pieces of luggage was there. Hours of filling out forms and making phone calls ensued before they found my missing luggage a few days later. Delta claims to have a policy to give 2500 sky miles if your luggage is delayed more than 20 minutes. This is just some sort of hoax or scam. They told me that they didn't cover international flights. The customer service people that perpetrated this fraud were named Kizzie **, Judie ** and Summer **.

I've flown Delta 90% of my trips and have had no problems except for the No Wifi from Sea, to SLC. Which I had a 30 min delay at SLC. But once I got home to LAX they lost my bags at the airport. It usually the 3 strikes you're out rule. Those 3 were my only worst experience but I will still fly Delta. The staff are great and the only delays are because people take forever to put up their luggage and get them out when we land!

I flew on Delta from Pittsburgh to Seattle on 9/13/2016. I paid to check a bag... would've only had a carry-on, but was going to my mom's funeral and was taking dressy clothes. After a delayed departure due to equipment change, I arrived in Seattle to find my bag didn't arrive with. I waited for over an hour after the carousel stopped and all bags were gone before finding the baggage service office to see what was going on. With no one in the office, I went to the Delta counter to make a report with a very unhelpful counter agent, who actually made the comment "Obviously you can't read... my name tag does not say Baggage Agent."

Never again will I book another flight with Delta! I have a credit card with them and I guarantee that it will be cancelled ASAP. I spent 1100 dollars on a flight to only have 750 returned to me. My husband's unit decided that he could come home for a week instead of me flying to Korea to see him and they would not let me pay a fee to exchange the ticket to his name. I still had to pay the 350 dollar cancellation fee so I asked them if I would be able to get the miles for booking a flight for him to come back home and they told me that because I am not flying I would not even be able to get them. I hate Delta and should have just stuck with a different airline. I never had a problem with Delta until now but I guarantee that I will never fly with them again! I would give 0 stars if I could but I have to choose one. I recommend choosing a different airline and never getting a credit card through them!

On return flight from Atlanta to Dayton, I was bit 3 times by bedbugs. I tried calling customer service and was on hold until I had to hang up. This was on 9/22/16 and up till today, I finally got transferred 4 times. I explained the issue and offered pictures of bites and was told they would investigate the problem and gave me a case #. Nothing else will be done. Very dissatisfied customer.

I'd like my money back for the ticket and to be reimbursed for the paycheck that Delta cost me. I waited 8 hours for a plane that never came and was given the runaround by multiple Delta employees. I was travelling to Florida for a business conference and a much needed paycheck. I am furious and have never been treated so disrespectfully in my life. Don't fly with Delta.

I had to check in my bag to find that there was plenty of space in the cabin. Attendant did not even close the cabins that were full but close them at the end. Now I have to pick up my bag at 4 in the morning.

I searched on cheaptickets.com for round trips flying from Omaha, NE on 10/25/2016 to Guangzhou, China and returning on 11/10/2016. Cheaptickets.com showed that delta had the lowest price. Adult fare was $708 round trip, child fare was $680 round trip and an infant in lap was $103 round trip. So I proceed to delta.com to purchase tickets as I did not want to pay cheaptickets.com booking fees. I proceed to delta.com and purchased two adult tickets from Omaha, USA to Guangzhou, China for $708 round trip per adult on 9/7/2016. Right after I purchased two adult tickets, I called delta customer service to purchase tickets for my five-year-old and my one-year-old as Delta.com would not allow me to buy their tickets online for children under 13.

I purchased a ticket on a domestic Delta flight for my wife using Delta SkyMiles using miles to pay for an upgraded (Delta Plus) seat. When attempting to purchase a companion seat using a credit card awards program the upgraded seat was not available (there were six open companion seats on the seat map at the time). I therefore purchased a basic seat and planned to pay separately to upgrade the seat. Delta states that it is Delta policy to classify the exchange of a seat for a new seat available four rows up on the same flight as a "rescheduled flight." The cost in my case exceeded the purchase of a new upgraded ticket. My complaint: Delta will not permit the purchase of a seat/class upgrade to an existing reservation. Delta has declined to direct me to this policy on their website.

August 8 2016 I arrived at the airport in Atlanta at 3:00 pm, my flight to DC was at 5:20 pm at gate T1. At 5:00 I noticed the information on the monitor was incorrect, I then spoke with a customer service rep and was informed that the gate was now at A28. I rush to get to A28 and see the information is now correct and the flight would be delayed until 6:20. 6:20 came and Delta changed the info on the monitor again and kept changing the departure time. Around 9:00 Delta let some staff members go home and had us run around to different gates, never admitting there was a problem. So we stood in line after line only to be lied to, after 12 midnight I had to call my job and inform them I would not be in. So I missed a night at work and had to use leave.

On August 12, I purchased a ticket to fly from NYC to Spokane on August 14 in the afternoon using 17.5 K miles. After a few hours of purchasing my ticket, I decided to try to change my ticket and leave in the morning of August 14 instead. I tried to do the change online, but although there were tickets available for a similar flight (JFK-Sea-Spokane) leaving in the morning for 17.5K miles, I got a message that the change had to be done over the phone. I called Delta. There was an automated message saying the wait time was over 2 hours so I left my number and after almost 5 hours a Delta representative contacted me.

I purchased 3 tickets to fly Delta from Texas to Maine. When I inquired about the points, I was told it was only for my ticket even though I paid for two additional tickets with Delta. I feel Delta is going bait and switch compared to other airlines that allow points for all tickets. After a 40 minute hold time I was told that Delta was part of the "legacy" airlines and therefore didn't adhere to the other airlines. This kind of bait and switch activity is on par with Wall Street of 2007, the banks that went under for fraud, and flat out consumer deception. Americans spend a lot of money on travel and like most, I'd like rewards. Unfortunately for Delta, the business model is to keep stockholders happy and the consumer biting the pillow!!!

I purchased a flight from ALB to LAX leaving Aug 9, 2016. 1 connection in ATL. The flight cost me $313. I needed to be in LA by August 10 for a job interview. Upon arriving to the airport, I was informed by a Delta employee that both my flights had been cancelled. I was informed of my options: purchase a different flight (Delta would waive the change fee), the next available one at a cost of $730. This would put me in the hole around $1000 total, while I would await Delta's promised ticket refund and a $200 voucher per cancelled flight for up to 2 weeks. My other option was to not risk getting another Delta flight (as they had already cancelled around 3000 flights at this time), and to purchase a more affordable flight at a cost of $463 with JetBlue.

Delta Airlines rolled out their Delta One Flights targeting Business customers. However, I frequently book such a Delta One flight only to find that a week or so prior to departure, they downgrade the plane. Now they take your dollars and instead of providing the class of service they promised, you are on a different plane. One that is nothing like the flatbed style they originally promised to provide. It gets worse... They split up you and your husband. Even though you are paying business class passengers travelling together - now they have you in separate seats - you are not even on the same aisle. It gets worse. They call you up to alert you that now they have you sitting in Row 1. The seat that has no under seat storage (because you are in their old MD80s now - not the Delta Comfort you paid for).

Flight arrived from Punta Cana on Sunday 8/21/16. Was supposed to connect with Flight DL4200, due to depart NYC at 8:20PM, for arrival to Philadelphia. Then it was postponed until 9:40. Upon arriving in NYC, I was told our flight had been cancelled and no other flight was available until 8:20 on 8/22/16. OMG what do I do. I have my daughter and three grandchildren with me. We went back to Delta's desk and they told us to get Ground Transportation into the city. We proceeded to get transportation which cost $125.00 including tip. When we arrived in the city we were instructed to get the Mega Bus, to Phila which cost 65.00. Upon arrival in Phila, we were able to catch a taxicab which was another fee of 45.00. I spoke with Sara at Customer Service, who is processing a refund for this flight, but what about our other expenses. The ticket numbers are **.

Myself, my wife, my 4 years old daughter and my mother in law (63 years old) were flying from DTW to LAX on Aug/27th/2016. The flight had a connection at MCO. Hence, let's call from now long "F1" as the flight from DTW to MCO and "F2" from MCO to LAX. Due to weather issue (as per DELTA), F1 was late (about 40 min), consequently me and my family have lost the F2. DELTA moved us to the next available flight to LAX (the following day - Aug.28th - at 7h 40am), 12 hours after the original F2.

I recently booked two one way tickets with delta on the 16th to be exact. I had the okay from my employer to fly and opted for the non refundable ticket. I was later told I can't leave that date and thought perhaps I can change the date. I was told I have a dead ticket by Delta. I can not get my money back. I can not change the date. I contacted the insurance company. Even if I had insurance not a guarantee that I can get my money back. If I pay cancellation fee it's more than my ticket. This airline is just a bunch of crooks! There is two weeks left until this trip. I could provide documents stating why I can not make my trip but delta representatives just kept ma'aming me and repeating the same thing over and over again like robots.

I would say this is the worst airline I have ever used. First I took my flight from San Antonio to new mexico with one stop to Dallas. That flight got delayed and I was sent to a later time. Not to mention they misplaced my luggage. Which had my medication I needed. I finally received my luggage after I bugged them for 2 weeks (my stay in mexico city was a month). That's not the worst part of my entire trip. Once it was time for me to head back I got to my plane 2 hours early. To which the Delta customer service informed me I was late. Nowhere it was stated I was to arrive 3 hours early. My flight was set to leave at 4:40. I was there around 2:30.

I returned from vacation on 8/18/16. Today is 8/22/16. I still haven't received my luggage that they have lost. Now a lot has happened since 8/18/16. They stated my luggage was still in Kenya, and I will have it within 24 hours. They have only emailed me stating incorrect information. They even emailed me on two occasions stating my luggage was delivered and guess what? It wasn't. They have given me 4 delivery dates already and all four dates have come and gone. Still no luggage. They gave me a phone number to call and it goes right to a message stating "this mailbox is full". Then it disconnects right away. That's usually a pretty good sign of a department that can't handle customer service.

I don't even know where to start. I am absolutely fuming with the service I have been given by Delta airlines. I will do all in my power to make everyone aware which won't seem hard at all as the customer rating is so poor already. I was supposed to be flying with Virgin. I wasn't aware until I turn up at the airport. I called Virgin many of times asking why I was unable to check in. Never did they tell me I would be flying with another airline that is so poorly run. They gave up my seats on my connecting flight! To then be given separate seats from my partner who has epilepsy. It took ages for them to find seats together. Once on the aircraft we was moved twice! Food was the worst I have ever tasted - bread was rock hard! My partner was given no blanket or headphones. Once asked they replied "we no longer have anymore. Someone must of taken yours!" The most stupidest thing I have had heard!

Delta is the worst airline I have ever been on, I usually fly JetBlue or Southwest. Staff is super unprofessional, rude, I almost missed my flight because of a rude flight attendant. Very disappointed in the service, I will NEVER fly Delta again.

This must not be the norm but I have never once taken a Delta flight where I actually took off on time. Never once. I've flown them about 30 times over the last 2 years. Unbelievable. And always a problem when we land getting into a gate. Who runs this company and how do they stay in business?

This was the worst experience ever. My original flight was delayed which would mean I will miss my connection to New Orleans. After 1 hour on hold I was able to get on a delayed flight out of Newark that was to leave at 7 pm. That flight was delayed to 8 pm and then to 9 pm. Again, I was going to miss my connection. I was put on a 9.55 am flight out of Atlanta and was also told that in Atlanta I will be given a discount for a hotel. When I got to Atlanta the shuttle was not working as it was too late.

Family of 4, first time flying Delta from Chicago to Las Vegas. Was attending a family reunion in LV on July 23, I booked our flight in January. Our flight was scheduled to leave Chicago on Friday at 1:00 pm for a connecting flight to LV. Our flight to Cincinnati was delayed 2 hrs which made us miss our connecting flight to LV. They re-scheduled us to a 12 pm flight on Saturday to Minneapolis with a connecting flight to LV. There was an hr. between 2 flights. our flight from Chicago to MN left an hour late, needless to say, we missed our connecting flight again. In MN, they re-scheduled us to fly from MN to LV Sunday morning meaning we had to spend the night in MN (which would have meant additional hotel expense). By the way, they have counter people in the airport but they "supposedly" do not have access to all the flights available so I had to talk to someone over the phone.

Delta is complete clown show. On my outbound, they canceled the flight and did not send any notifications to me or 10 other people I know who had the same flight. I found out on the way to the airport. My email address and cell phone are in my profile and reservation. On the way back, got stuck in Minneapolis due to a "mechanical." I am missing a major work event that will have long term consequences. Oh, and even though they are making tons of money due to extremely low fuel costs, they still charge for baggage and a seat that an adult human can fit into. Nice. No matter what the fare difference, take another airline. You will be better off in the long run. And if you want to really get even, take Delta to small claims court. Show up if you want, but they will be out of pocket for legal fees no matter what.

We were flying Delta Airlines non-stop, round-trip from DTW to LAX and back. Our flight on August 9 from LAX to Detroit (Flight 1506) was cancelled at the last minute with no notice leaving us stranded at the airport with our 6 month old daughter. After being offered a layover in Phoenix where we could have been stranded again we were forced to book a new non-stop flight through Spirit airlines that cost us $737. Our total payment for the flight on the way home was $527.20. The refund we were offered was for $432.18. This barely covered half of our total cost to actually get home not to mention we only got one of the 2-$200 vouchers we were offered. The flight issues were enough to make us not fly Delta again but the issues with refund and complete lack of customer service have made us want to warn other people about flying Delta Airlines.

When I returned from my trip in Las Vegas, my 2nd stop was JFK. They kept changing gates which is a 7 min bus ride between terminals with a 2-yr old which is not easy. Delta announced that they were downgrading their plane although there were people on stand by. They failed to say that they left some people suitcases in JFK. The agent in Montreal says they would put the suitcase on the next available flight which they didn't. I called and complained, they said no one should of told me that. It's the next day and I still haven't received my luggage. I will never fly with them again.

Being a public school teacher, it takes years of saving and planning to take a "dream vacation" since educators aren't exactly at the top of any pay grade. After two years of saving and planning I had done it! My husband and I were traveling to Saint Martin to celebrate our 34th wedding anniversary. Eager to begin our trip, we arrived at DFW at 4:00 am for our 5:40 am flight and this, my friend, is where the nightmare begins. Please review the following documentation:

I woke up Wednesday, August 10th to see a text on my phone telling me that my "Delta flight DL2593 from JFK is cancelled. We're rebooking your flight now & will text back with more info" They did not rebook my flight, so I hurried to JFK to do it in person. I tried to rebook online, but the website said it could not help me with my booking at this time. The ladies at the ticket counter could not find a flight to get me to the Home Shopping Network tv studios in Tampa to make my LIVE TELEVISION TAPING which had a production call at 12 midnight. Nothing, nothing they could find could get me to Tampa by 10:30pm that day. I was dumbfounded. Nothing? I demanded to speak to the manager.

I don't even know where to begin. We booked a ticket for my nephew through Expedia on Delta Airlines from Bloomington, Illinois to Tampa, Florida... We're originally from South-Africa and he flew back from Africa to Chicago to make it in time for his 5h50 am flight on Friday morning but got stuck in Germany with his flight completely cancelled. He had to stay a day later and missed the 1st leg of his flight to Tampa. We alerted the airline meaning Delta of the problem and no one wanted to help us only to find out they now cancelled the entire ticket even the 2nd leg returning from Tampa.

Third time in a row Delta has caused me to cancel my flight and try again with the day that follows. I hope the owner goes out of business and goes bankrupt.

On April 29th, 2016 my mobility scooter was damaged on a flight from Portland, Maine to New York-LaGuardia with a final destination on Pittsburgh, PA. Three and 1/2 months later the repairs have not been completed. In July, I contacted Customer Care who put me in touch with the Delta Management in Portland, ME. The airport staff in Portland tried to correct the issue by arranging repairs and offering to pay for parts I had purchased and taxi fare the 4 times I had to get the device to the shop for repairs. A check was mailed to my home but, was payable to the repair shop. When I brought this to the attention of the airport, I was asked to return the check and a new one would be issued.