Delta Air Lines Reviews

Normally, as a reserve card member and a diamond medallion member, Delta takes care of me. My boy and his soccer team were invited to play against some teams in England, and the team owner said they were going to book through Delta airline groups. I thought I knew enough to know that since they were offering sky miles with the ticket, that it should be fine and upgradable. I applied through the app for the free upgrade to comfort plus and it worked. I then cashed in my choice reward for 4 international upgrades and it worked and I was upgraded to Premium Select with a good shot at Delta one upgrade with 8 seats left. On the soccer team group chat, they said it was time to check in, but many were having issues doing so as it said go to the website. That worked for some, but not all and others had to call in.

I cancelled one flight and booked a different one WITH Delta within the 24 hours and it's been over 30 days and I'm owed $1,214.13. No one to help. Literally no one. Even the chat says go to the website and vice versa. Never use them. Never. Because you don't know if something might happen and there will be no one to help.

I booked my trip directly through Delta Air Lines, and as a Delta Reserve cardholder, I’m entitled to two free checked bags. Despite this, Delta’s partner airline still charged me baggage fees at check‑in. Delta advertises that Reserve card benefits apply when booking through Delta, yet the partner airline refused to honor them and insisted I pay out of pocket. What made this even more frustrating was the lack of support. Delta directed me to the partner airline, and the partner airline claimed it was Delta’s responsibility. I was stuck in the middle with no clear resolution and no acknowledgment of the benefits I’m supposed to receive.

My flight to Nashville was delayed in Atlanta for a few hours. Finally I made it to Nashville. The next morning, I got to the airport 2 hours early and then my flight gets delayed and continues getting delayed until I missed my connecting flight. Jodi at the front desk was a saint and I would rate her 5 stars. Delta continuously has delays and rude staff.

Flt# 2893 July 12 ATL-SAT ** & **. My husband 60 yrs in the industry and me as flight attendant, tkt, gate and reservations. We understand mechanical, weather, etc., delays. Sitting in first class for well over an hour before takeoff and the entire flight our observations were as follows; As the flight crew's first and foremost actual duty is for the safety of the passengers, while waiting for the pilots to clear customs, the flight attendants were engaged in conversations and laughter between themselves. (Over an hour)

Delta canceled flight to Denver twice and then put us on perpetual standby until a flight could be confirmed for 12 hours later. No explanation as to why the first flight was cancelled.

My flight got delayed and I was on the phone with my family ensuring my safety and the flight attendant was being aggressive trying to get a reaction to kick me off my flight because she felt like she had authority even though I have priority seating in first class for a delay flight. Very rude aggressive staff. Very unfriendly customer service. Hostile environment.

They refuse to air-condition the plane. We have been sitting here in Atlantic, where it is currently 85° with no air conditioning and barely any ventilation. The seniors are dripping and appear to be fainting.

If you want to get to your destination on time or the same day as scheduled, do not fly Delta. Delta delayed my first leg of my trip by an entire day. Trip home they have me delayed 2 hours so far. Both times caused me to miss my connections. No offer to compensate the passengers in any way, vouchers, partial refund, nothing! I asked about rental car reimbursement so I could just drive 9 hours home, but no.

Paid for First Class, Got Downgraded and Dismissed. I booked and paid full price for a First Class seat on Delta, expecting the service and comfort that comes with it. When my original flight was cancelled, I was rebooked on a later flight — but despite First Class seats being visibly available on that very flight, Delta refused to seat me in one. Instead, I was told I'd have to "file a claim" for reimbursement of the difference.

This was one of the worst experiences we’ve had flying with Delta, which was especially disappointing because we usually choose Delta for its quality and service. Our flight from Florida to Utah (DL2031) was delayed three separate times. While I completely understand that weather and other circumstances can cause delays, the repeated changes made for a frustrating travel day.

Worst airline ever. Delay delay delay. Change gates 3 times on opposite end of terminal. Delay. I’ve been up since 3 am. Lost my hotel I paid for. My car is in paid lot 2 days in a row no end in sight. Delay delay delay. I’m tired and sweaty. I want to go home.

One star is pushing it. They only get a star for being reliable that not just one, but multiple things, will go wrong and impact your itinerary. On the start of our trip we had our plane land with a full load of people just for them to deboard and say the plane no longer worked due to broken floor boards. We had a six hour delay on the flight out and now a three hour delay on the way home. The only flights on my itinerary that didn't have a delay were non-Delta airlines. These delays are all due to technical or mechanical issues or staffing issues and not weather related. This has been one of the worst flying experiences of my life and I will never fly Delta again.

My bag made it to Florida but I didn't due to what I assume is overbooking. Now the process of getting my luggage back is three google searches - two direct messages with Delta and 3 phone calls. My bag is still in Florida and no one will or can help. Customer service is rude in person and on the phone. What happened to Delta?

A recent disruption with Delta caused me to miss my connection and left me without a same-day option to get home. I had to arrange my own transportation because no reasonable alternative was provided. More concerning, Delta representatives clearly communicated what would be done regarding refunds and reimbursement—but those commitments have not been followed through in a consistent or timely manner. This is not just about a delay—it’s about accountability. When an airline makes commitments to a customer during a disruption, those commitments should be honored without unnecessary friction.

I was just at the Minneapolis Saint Paul airport looking for the Delta Sky Club when I asked a courtesy shuttle where the club was located. He points to the far end of the airport and tells me there at the end. He didn’t offer to give me a ride on a empty cart and I noticed the driver proceeded to drive behind me empty.. He needs tutoring on customer service.

I have been a Delta Silver Medallion for years and have never really had any major issues with flights until a few weeks ago. I must say I am super disappointed on how I was treated with all the years of dedication I have given Delta. I was to be on a red eye from Vegas to Cleveland. The original flight to leave at 11:10 pm that night. By 11:30 am I already had a text that the flight was delayed (? Almost 12 hours before) then in the afternoon I received another update. It now would be an additional 100 minutes (just put it in hours) late, then a third text around 5 pm that the flight time was changed again. Then as I was leaving my hotel to head to the airport the flight was cancelled. This caused me another night's hotel stay and food.

Absolutely awful. If you are TSA pre-checked they don't allow you to add your KTN on the mobile app. Seems they check you in. You can't check in yourself. They don't save your KTN. It was an awful horrible experience. I tried to get on with their team to just add my KTNT pre-check to my boarding pass. I don't think they know what a KTN was so I finally had to call and talk to somebody and when I was like, "Hey do you know what a KTN is?" The agent told me, "Quit talking down to me and let me talk. You're being really rude," only to find out that he didn't know how to add KTN to a boarding pass caution, x.

Just horrible on a flight from LAS TO ATL. Wow seems like you just hire anyone now..no customer service...they sweep everything under the mat. The employee made a lot of people feel uncomfortable and when was told about she asked if we wanted to get off the plane because she can make that happen. Just a rude person with no respect at all. Do better Delta.

After realizing the arrival boards at kci do not show arrivals once in the terminal waiting spaces, I asked a Delta lady at the counter to help me find the arrival gate of a United flight. (I had been looking for a while….) Her imposing rudeness was beyond anything I have encountered. She rudely explained the gates were on the arrival boards (I knew they were not). She then, with more attitude, walked me to the boards… yup not there… no. There amass no I’m sorry .. just “ask the United people. No one was to be found so I look it up on my phone. (In retrospect , I should have started with that.) Kci allows guest passes for family to greet family- that’s why I am here today. I am a seasoned traveler. Traveling at least once a month. Delta will NEVER be an option for me to fly.

On June 20, 2026, my 81-year-old mother traveled to Atlanta, Georgia on a flight departing at 8:45 a.m. My mother has multiple disabilities and medical conditions, including dyslexia, hearing and speech impairments, limited English proficiency, mobility issues due to a severe knee condition, and a pacemaker. Because of these challenges, a family member has always been permitted to obtain a companion pass to assist her through the airport, remain with her until boarding, and meet her upon arrival to ensure her safety and well-being. My mother’s ability to communicate is extremely limited, as she relies primarily on Spanish Sign Language and faces additional communication barriers due to dyslexia. Given these circumstances, she requires assistance when traveling.

Delta has always been a nightmare to deal with when it comes to their employees. But this is twice now they’ve charged me for my daughter being an unaccompanied minor. She’s 15!!! It says directly on their website you do not have to pay for the UM assistance. They tried to tell me I booked her as unaccompanied minor-which makes ZERO sense because I would have been charged them and not at the airport this morning. Now they have her sitting in a room alone with a man/employee waiting for her friend’s mom to come inside and get a gate pass and try to find her. Literally no other airline has done this nonsense. You get a gate pass to get her to the gate, and put her on the plane. That’s it. I knew when I booked this ticket with Delta, I’d regret it. It’s always a poor experience.

When I finally arrived 5 or 6 hours late, knowing I would miss my connection flight and after I paid—for a hotel and Uber—based on the information I had been given.

I have traveled Delta 6 times in the last month. The Atlanta -> Tallahassee crew are rude. There is a crew with three **, two female and a male that are curt, not polite and all-in-all just rude. My most prominent issue, because we all know customer service is in the crapper so guess the flight crew behavior previously mentioned can be expected, is checking a CARRY ON BAG. The Delta crews’ arbitrary decision to HAVE to check your carry on is the most frustrating and infuriating practice that has a simple solution. In 4 of my past 7 fights where I was forced to check my carry on, I counted NO LESS than 10 bin openings overhead. Oh one last thing. The ongoing, non-stop repetitive announcements interrupting the movie completes my trifecta.

6 flights in last 2 weeks. 2 international. All experiences horrible. Extremely dirty seats! 4 delayed! Very bad and unprofessional in-flight services. Staff spends more time on their phones in the back than in the cabin. You get bad attitude if you dare to ask for a drink or other service. What happened to Delta?!

Delta "lost" 4 of our families large bags on a recent trip to Europe and took 30+ hours to deliver to our hotel. The communication with Delta was terrible. The airline didn't care. I will never fly Delta again.

On a morning flight from SLA to LAX today Jun 13. For starters, I had to go to the gate to get my seat assignment. There was one lady that walked up to the desk in front of me and the lady at the desk immediately acknowledged her and helped her. I walked up by right behind her and the lady at the desk completely ignored me and proceeded to pretend she was busy cleaning the desk as I stood in front of her. After two minutes, she finally acknowledged me when somebody else walked up and got in line behind me. Then once on the plane, knowing I was one of the last two people to board, I asked a flight attendant if I could take a seat in an exit row since they were completely empty.

On a Recent flight from Atlanta to JFK, Delta utterly destroyed my wife's checked bag period. Since the flight was already an hour and a half late in arriving, she did not have time to wait in line at the airport to file a claim. When she filed a claim soon thereafter, delta denied it because it was not filed within six hours of landing. If you have had similar bad experiences with Delta I encourage you to post them here.

I went to board my flight and was told I wasn’t on the flight. The fact that I was holding a boarding pass for the flight and was on time and at correct gate didn’t seem to garnish any attention from the lady scanning boarding passes. She waved my boarding pass in my face and said my name was not on her list and I should visit customer service counter. I’m currently standing in line at customer service and watched 2 of the 3 representatives leave. Now there is one and I’ve been in line for an hour as I watched my plane back away from gate.

Absolute 0 star experience. We paid for a first class ticket for departure at 8:50. We arrived at the dock at 8:34 after they announced the flight was ready in the lounge. We RAN out that lounge with our 2 kids, only 100 ft away. And they said it was too late and closed the gate on us. They rebooked us for economy class the next day at our expense, didn't refund us the whole compensation.

I want to start by saying that I love Delta and have always enjoyed flying with your airline. However, I believe the current policy requiring passengers to place backpacks and personal items under the seat in front of them is unfair in many situations. My husband is a Million Miler with Delta, and on a recent flight he was required to put his backpack under the seat in front of him. He is a very tall man, and this left him with very little legroom for the entire flight. What makes this especially frustrating is that we checked our luggage and paid to have our suitcases transported under the plane.

On May 22, 2026, I was getting on a flight from Lansing, Michigan to Tampa, Michigan - first stop to Detroit. When boarding plane, I checked in, and the attendant at the gate said that I needed to check my bag due to size. I informed her that my mother is dying and I am bringing her Fragile things in my bag, and I didn’t want them to break. She rudely informed me I needed to remove them. I asked her if I could check first to see if it would fit and said that the lady behind me has the same size. She just rudely told me NO.

Delta, that really terrible terrible customer service. I do have booking for today May 21 from Charlotte, North Carolina to Jfk because I do have other connections with other flight going to Cairo so we got there at 2:00 AM trying to be early as we can because the other flight because our flight was at 6 o’clock in the morning to get there at 8 o’clock in the morning and Jfk so the time we get to Charlotte say your flight has been canceled so I talked into the lady over-the-counter and she said we are not open yet. We open at three 345 so the is open the counter.

I shouldn't be surprised that a multi billion dollar company would cut as many corners as possible to save a couple bucks. The pervasive greed that infects corporations at the expense of the consumers time and money is atrocious, and people like Ed Bastian genuinely need to be put on psych holds. I get to the airport early, like we all try to do so we can relax. And I'm greeted with empty counters and a "be back soon" sign with a number to call if help is needed... Except when you call said number, they can't help check in a bag, shocker..

I was moved to a later flight the next day against my will, due to my carry-on size. The unprofessionalism, arrogance, and rudeness thrown my way during this situation were mind-blowing. I communicated that my MEDICINE was on my checked bags and needed to be offloaded, and the employee proceeded to tell me she didn’t care. The amount of money wasted on a day’s worth of my travel just makes it even worse. And to top things off, I was injured in the process. Bear in mind, I’m disabled.

I called you for an upgrade because I'm an anxious flier, the lady said 1st class was 5000 extra, wow, I thought that was excessive so I upgraded to business, maybe that would ease my discomfort but hours before my flight I was downgraded, I called the call center and Marie was really kind but had absolutely no clue as to why I was downgraded from a seat I had already paid for. This is my first experience flying with Delta and I can't say I'd recommend, super unprofessional, no options and no heads up beyond a text message. I guess I'm not as important, or valuable as a customer, as whoever you guys awarded my paid seat to. Not using them again.

D is for Delta and Delta is for DELAYS. Always a miserable experience for years. The people, the planes, the services, the prices, & everything just leave you feeling miserable.

I am submitting this review regarding Delta Air Lines’ refusal to reimburse baggage charges assessed during an international partner-airline itinerary, as well as the dismissive and unprofessional manner in which my concerns were ultimately handled. I purchased an international itinerary through Delta Air Lines involving partner airline operations on portions of the trip. My outbound travel was conducted under one baggage allowance policy, and I reasonably relied on those baggage terms throughout the itinerary. However, during the return portion of the same ticketed journey, I was charged additional baggage fees by Delta’s partner airline under a different baggage policy despite traveling with the same luggage I originally departed with.

Worst experience with Delta!!! 5 flight delays just to from Chicago to Tampa?!? Why?!?!? No one answers and no one cares.

My flight was cancelled and the process of Delta Airlines making up for it has been horrible. Then they offer compensation for others to give up their seats because they overbooked the flight, but yet they don't compensate the ones that had their flight cancelled. Terribly accommodating services. They should have a better system for when flights get cancelled that that group can get on the next flight out and so on.