Delta Air Lines

On a first class flight from Vermont to Oregon, my sturdy, hard-shell luggage was so severely smashed that one corner was completely inverted and the wheels on the other side were broken off. My toiletries box inside had smashed open due to the force of the smashed corner and several hundred dollars worth of products were smashed and spilled all over my clothes. I waited 45 minutes for my luggage to come out, and when it did and I discovered my broken, leaking suitcase, a friendly Delta agent helped me open a claim and assured me that I would be compensated.

Delta was a good airline but over the past year they have gone down hill fast. My last three flights were delayed and the fourth was canceled. No reimbursement for a extra hotel or anything. Best to find another airline if you want to get anywhere on time.

Staff is rude, flight was delayed. Didn't get any help to rebook. Avoid like the plague. You won't get help when you need it. Useless, really. Next time I choose a better business to flight with will see what.

First of I paid for my family of 9 to come to Disney (I live there in the winter), they took my money for all the flights there and back for Michigan but I can not claim the sky miles because I was not on the flights.... Well you sure took my money fast enough. The other major thing is my family was expect to land in Florida at 4:20. They did not get there until 10:30. First they needed to fix something which took forever. Finally they fixed it but lo and behold the pilot's hours were up and they needed to find another pilot (shouldn't they have anticipated that during the fixing of the plane). They finally got a pilot and had to de-ice the plane (understandable) but then the deicer broke down in front of the plane and they had to find something big enough to tow it out of there.

I waited 25 min to speak to a Delta airlines customer service representative. I had tried all options online prior to calling customer service. The female representative was: Unhelpful, rude, distracted, unwilling to assist me, irritated and just plain unprofessional!!! Wow! This company is probably the worst I've ever had to deal with!

My initial flight was randomly going to be 6 hrs late so even though I paid for direct the next best thing was getting stuck in ATL for 2 hrs. Then the connecting is delayed and they thoughtfully sent a 15 dollar airport restaurant voucher which didn't work at airport restaurants. My time is worth more than that to me! Sorry to learn it isn't to you. I travel all the time and don't need to fly you again. Hope saving on actual compensation for wasting it is worth years of my money.

I have never experienced such terrible Customer Service in my life! When I went to the Service Desk to ask the employees a question about a flight an Attendant didn't want to be bothered. She raised her voice and said that, "You people don't want to read the flight boards!" I told her to do her job while she kept screaming at me to read the board. When my wife and I finally reached our destination to Love Field in Dallas, Texas we had to stay on the plane for an additional hour because Delta only has one ramp and the previous flight had some type of problem. This company needs to train their employees about Customer Service. I will never fly with Delta again in my life and I will tell my friends not to fly with them as well. They are horrible!!

I had to travel internationally - I had 2 choices: (1) Indirect for $1600 to $1900, (2) direct for $3300. I chose the significantly more expensive $3300 option to fly direct to conserve my time and to accommodate a very strict travel schedule I had. On my flight back, my direct flight was cancelled and I had to take an indirect flight. In the process, I lost my exit row seat, my travel schedule changed from 10 hours to over 16 hours, I had to take 2 different shuttles to get to my car. Overall horrible experience.

I booked a flight for my family to fly to California from Pa for a trip for my family. I upgraded to business class and spent a ton of money. I did this because my son has special needs and to avoid stress and sensory overload, etc. When departing CA to PA they called our crew to take care of another flight that the crew didn't show up for. Therefore our flight was cancelled. They rebooked our flight for another day. I had to pay for a different hotel, fees etc to get home. A ton of additional issues to get home.

Booked my flight a month ago from today. Flight leaves tomorrow. Received notification that we’ve been checked in but noticed our exit seats were taken, and we were assigned seats a row behind. Had to call and get a refund. When asked for the reason, I was told about an aircraft switch, to an exact model of the previous plane (Boeing 767)….Even if that were the case, it’s not like they wiped the whole plane and started from scratch. Therefore my seats should’ve still been honored. Granted, this is the first time something like this has a happened, but I’m very disappointed in Delta…Don’t want to say it’s racial, but it’s definitely up for debate. I’m very anxious to see who’s now seated in our exit row seats directly in front of us. SMH.

Delta Airlines is a terrible airline. They recently canceled my flight without any notice, leaving me stranded at the airport with no way to get to my destination. When I tried to call their customer service line, I was on hold for hours before I finally spoke to someone. The representative was unhelpful and seemed to have no idea how to handle the situation. To make matters worse, Delta Airlines did not offer any compensation or alternative options for my canceled flight. I was left to figure out my own transportation and had to spend additional money on last-minute bookings. The lack of communication and poor customer service is unacceptable, and I would never recommend Delta Airlines to anyone. If they can't even handle a simple flight cancellation, how can they be trusted to safely transport passengers to their destinations? Save yourself the headache and fly with a different airline.

First, travel starts 6pm arrival at the airport, flight to leave at 8:20pm. Delayed! So I miss my connection! The gate agent at beginning flight couldn’t even log into the system for 40 minutes because he couldn’t remember his password! Causing me to miss Any Outgoing flights to make My connection. Landed 25 minutes before my connection departs and After I run to the gate with no assistance from Delta, no cart to Carry me, no communication with gate agent at connection. Making It 15 minutes before departure. They knew I was going to miss my connection! No one told me they would close the gate 15 minutes early out of all the gate agents and flight attendants. No one told me not to run!

This is not about my flight. My father and niece are flying out in UPPER class of Virgin today (01/29/23) from Atlanta. I went there to assist them as my father is 89 years old. I went to Virgin Atlantic counter. There are 3 counters with 3 people (left to right), Economy, premium economy and upper class. I went to the upper class counter and from the minute I stood there I saw attitude from lady in the counter. She was like "YOU DON'T BELONG HERE."

Tell me how a company can load a plane with passengers and their luggage, all appropriate customers, and meeting all criteria THEN DELTA AIRLINES, without informing the passengers, REMOVES PASSENGER LUGGAGE WITHOUT NOTICE. The airplane flies to Bermuda where passengers discover their luggage has “disappeared/vanished.” Flight members inform passengers that a huge amount of luggage was removed from the plane-before takeoff, and other “higher revenue” business items were stowed in the plane when passenger luggage was “bumped!” DELTA PROMISED TO SEND THE LUGGAGE the next day which was a LIE and DID NOT HAPPEN. In fact, Friday, Saturday, Sunday, Monday and Tuesday passed and STILL NO LUGGAGE, though many empty promises.

This airline is the worst ever! You can wait for hours and then get incompetent, unhelpful or hard to understand agents. I tried to simply change the dates of my ticket and I had to wait for hours at a time. So if you plan to buy an international ticket, DO NOT USE DELTA. It is like buying a non-changeable ticket. And impossible to modify online either! Shame to this airline. I am so so sorry I bought tickets for my family.

It was the worst experience I ever had. I am 19 Yr first time travelling alone from College to home (BOSTON to PORTLAND). Delta cancelled my flight 5 hrs ahead and rebooked me for next day. Then just about to fly to first leg, they cancelled my 2nd leg flight. At MSP I pleaded to the agents at Airport and finally got a flight for SEA. I reached 5 PM PST in Seattle (After so many cancelation). My next flight to final destination (PDX) was 7:56 PM. They kept delaying the flight till 1:45 AM and finally announced that flight is canceled. Really. They did not book me to any flight and did not offered any hotel. What do I do at Airport.

Delta bumped me from my connecting flight for no reason. My luggage went to my destination without me. I was forced to book another flight the next morning and get a hotel room at the airport. Flight and hotel cost was over $800. I have spent countless hours dealing with delta staff directly at the airport followed be hours and hours of phone calls only to be told, "We cannot help you. Need to file a formal complaint online." I did that and waited almost 2 months for the first response. I provided documentation only to be told after weeks of emails regarding my case all we can do is give you a $100 credit. No explanation was ever given. I asked on many occasions for a reason and was never told anything. I am out $800 directly because of Delta's mistakes and they doing absolutely nothing about it nor does anyone seem to care. I am not sure what to do from here.

I never had good experience with this Airline, but my last two experiences are the whole new level. In summer of 2022 I was booking flights back from Europe for my family and they double charged me for same flights and took them 3 weeks to refund the money. In December they canceled our flights to Colorado last-minute two days in a row, and would not rebook us until well half way into our vacation. Insultingly they tried to offer us a layover flight in Los Angeles, on day 4 and even that without a guarantee that would make our direct flight I paid more for, an 8 hour travel. We spent two days including Christmas Eve trying to get a resolution with customer service (if you can call it that). We lost all the money we paid for our stay in Colorado, and ended up staying in Atlanta for the holidays with no plans, and no vacation days left.

My flight was canceled and I haven’t been notified. I tried to reach customer service and I was unable to reach. I was on hold for 3 hours. I did not compensated for my lost. Delta didn’t not reach out to me to solve this problem. I lost all the money and the plan I had for this holiday.

This is the worst flying experience I have ever had with any airline. I traveled from Halifax Nova Scotia all the way to Cleveland Hopkins, and my bag was mishandled and landed in Atlanta, Georgia. I have over $800 of gifts, clothes, and belongings in that bag. I have no clothes, toiletries, or gifts for Christmas. I talked to the representative in Cleveland at the the Delta baggage claim. They told me the bag would arrive an hour later that night and it would be delivered after. Then the man at the desk calls me 20 min after I left the airport and tells me it’s actually going to arrive the following night at 10pm. That flight gets cancelled and I am told it is going to arrive the next day. That flight also gets cancelled. I call delta and try to get a timeframe on delivery and the representative hangs up on me. Then I call again and tell them to reroute the bag to Norfolk, Virginia where I’m spending Christmas with my family.

They boarded our flight and then told us all they were delaying it for other passengers. This is a pure revenue grab with no concern for the people who wait. The FAA should NOT allow this behavior by airlines.

On both of my return flights to Fort Lauderdale I encountered problems with customer service on the flight changing my assigned seats and much worse stranding a Senior Citizen for 15 hours at JFK after arrival from a 13 hours flight on Delta. I arrived at the Fort Lauderdale flight on time when a Delta employee shut the door in front of me.

Flight canceled. E-ticket issued. 4 months later tried to redeem and after hours on hold was told the e-ticket was easy to use just go to website and they cannot book from phone. They did confirm the ticket number and the amount $1177.20. Hours on hold again and next "customer service provider" could not use. Just gave up. Next time just tell us you are going to screw us out of $1200.00 and save us the headache of your ridiculous hold times please.

What a joke. So my fiance and I booked the flight 6 months in advance because it is extremely difficult for us both to take off work. She is a banker, and I work in EMS. We both got approved for 2 weeks in December for our anniversary trip and not to mention, she is from there and hasn't been back since she moved to the USA 13 + years ago. Delta decided that for *their* convenience, they would take the liberty of adjusting our flight to have a 5 hour layover in new york. I specifically set up the flight so that it would be direct, not a 10 - 12 hour experience. Her family is supposed to meet us at the airport, and rolling in at midnight on 12/1 is not going to work for them. We also booked a rental to be picked up on 12/1 and this causes obvious problems with that too.

Our Delta Flight 707 From Phoenix to JFK a few weeks ago was very nice. Flight Leader Shirley, FA's Daniel, Jill Katie, Jimberlle, Mary Anne and Carley took good care of everyone. Pilots Peter (Ca) and FO Lukah (NYC) were exceptional. Clean, comfortable and felt very safe.

I flew out of Syracuse this afternoon on Delta. Checked through my final destination, Spokane, Wa. The Syracuse flight was delayed by 10 min for boarding and sat on the tarmac for another 15-20 minutes. When we landed at LaGuardia and sat on the tarmac again waiting for a plane to move. I got off the plane and and headed to the gate. According to the signs I had a 15-20 walk to Gate 81.

Delta will steal your luggage!! They will take a bag with 50lbs worth of clothes, purses, make up and souvenirs, and take months to even talk to you about it. 3 months later, they give you $900 and close the case. The luggage alone was worth hundreds!! They steal your property and treat you like garbage. NEVER FLY DELTA AIRLINES!!! Watch out for a case manager named Bernadette ** too. She is ruthless.

I purchased a ticket for my wife from New York to Rome, Italy. I paid an additional amount of money to have the right to chose a seat. Then I am told on the website that the seat can only be assigned after the purchase. After I got the ticket purchased I went online and discovered the seats could not be selected. It turns out Delta was reselling a ticket on a ITA flight and that ITA was not honoring seat assignments from partner airlines. I tried to talk to agents who were useless, only apologized but never got a serious service representative to fix the problem or reimburse me for the extra ticket selection premium I paid. And any time I try to discuss this with a service representative, I get put on hours long waiting lists, while they respond in only a few minutes for any other inquiry. This is the closest it come to unethical and possibly deceptive and deliberately inefficient behavior.

Delta changes flight time multiple hours, says if over 120 minutes flyer entitled to a full refund. 70 days later still waiting. Have invested over 4 hours on hold/speaking with customer no service. They acknowledge they owe me the $ 1600+. Still waiting on hold. DELTA SUCKS!!!!

Hardly know where to start. Flight out of Atlanta to Rome turned around 2 hours in - de-icing trouble. Ok - safety first. However when the over 100 passengers disembarked in Atlanta around 1:30 in the morning there were only 2 gate agents to arrange hotels and alternative flights. We finally left the airport at 5:30 am to get a few hours sleep in a hotel. We made it to Rome the next day - for our connecting flight to Sicily. Our luggage however stayed in Rome for 4 days. Our AirTags showed it didn’t move. Delta was non responsive. We finally got our luggage over a week into our vacation.