Delta Air Lines Reviews

Canceled flight from MKE to DTW. Missing connection 6 hr layover To Washington DC. Reporting to check in at 5 am. Left after 9 am. This seems to only getting worse. Delayed from Santa Barbara last month. They seem so disorganized with gate agents to CSR. Been a loyal platinum member. Sky Club service in small airports are terrible. Foods not worth the price of membership from Amex. The big airports may have choices, but are so overbooked and if you have a tight connection not worth the stress. Delta has also reduced its connection times giving you a running wind sprints to make a connection. Sadly my wife was a former Western Airlines employee and service was impeccable in the 80s!

My new blue softside suitcase was all filthy and stained when I landed a few weeks ago in Fort Myers. It was the first time I used it. I never saw anything like it, how dirty it was. It was all over every side. I wanted to go to the counter to complain, but our driver was waiting and I didn't have time. I was very upset about it.

Delta Airlines was honestly one of the worst experiences I’ve had flying. The staff came off rude and completely uninterested in helping with even basic questions. Instead of trying to resolve issues, they just brushed things off and made it feel like you were bothering them for asking. For an airline that’s supposed to be top-tier, the customer service was a joke. If something goes wrong, don’t expect much support. Definitely not what you’d hope for when traveling.

I choose to never fly with Delta again. They are too focused on deporting immigrants for ICE. Shame on Delta!!!! They are in the wrong business now. Why are they helping ICE? Airlines have enough challenges.

Our flight from Miami to New York (JFK) was scheduled for 7:40 AM but ended up departing at 3:00 PM due to a pilot issue, as no replacement could be found. While delays can happen, this situation was extremely frustrating and poorly managed. We essentially lost an entire day of our trip. On top of that, for a delay of this length, passengers would normally expect to receive a lunch voucher. However, when we asked about it, they were told that the pilot’s illness was due to frequent travel caused by recent adverse weather conditions in NYC. Therefore, they classified the delay as a “weather-related issue” and said they do not provide vouchers in such cases. Honestly, this was one of the most absurd explanations I’ve ever heard. It felt like Delta was treating us as if we were five-year-olds. Overall, this was a very disappointing experience and far below expectations.

This is the second time I’ve had to sprint through Detroit airport to catch a connection with Delta. In addition, our return flight was delayed constantly and we needed to get home. We rented a car and unfortunately none of the expenses they were willing to reimburse. I will no longer choose Delta. Used to be great, absolutely horrible now.

Terrible customer service. Even though I love the product they have, the customer service is not customer first. After making a change to a flight segment, it has a negative change on a different flight segment. When contacted customer service over this, the supervisor said it was all my fault even after saying that an assigned seat on a non changed flight segment should not have been downgraded. The lady, Denise, was very short with me and wanted to just blame me instead of trying to resolve the issue. Customer service like this really makes me want to ditch Delta and go to the other carriers out there who have much better customer service representatives who are respectful to their customers.

Long time Delta sky miles credit card holder but disappointed that Delta flights all connect thru Atlanta and it is rare to find a direct flight from FLL or PBI to many locations. For several years now I've been waiting for expanded flight schedules. I have been flying other airlines and unable to use benefits of my Amex Delta card. Think it's time to change to a new Card with another airline.

Delta provided me with by far the worst airport experience I've ever had. They delayed my flight 5 times across 5 hours with no update or explanation. After 5 HOURS of delays, the pilot came out to the front desk of the terminal, threw her hands in the air and said her shift was over so good luck. Five minutes later, the totally unhelpful front desk guy came over the intercom and canceled the flight around 10:30 PM. I had to get a TWO HUNDRED DOLLAR Uber to get home at 12:30 AM after having traveled for 11 hours, getting NOWHERE, AND missing my cousin's wedding. I submitted my Uber ride to Delta for reimbursement which they predictably denied because the customer is the last of their concern. I will never, ever, EVER touch a Delta flight again with a million foot pole. I will trash Delta in conversation whenever air travel comes up. I will never forget how poorly Delta treated me on this day.

Delta changed the connection with Latam on the international flight, resulting in an 8:30 hour layover for a flight purchased through Delta, which is now refusing to change the connection with Latam for a senior couple with a service dog.

Beware Delta airline post very misleading airline prices. Twice I tried to book flights with Delta and when I go to pay, it reads that fare is no longer available and the price increase has been between $300-$500. So I go back to the site to to refresh and the original fare prices hasn't changed. I've looked the following day and the same scam is being ran by Delta.

Worst flight experience ever, and my last flight with Delta was already pretty horrible. Yesterday morning's flight cancelled due to 'weather' and lack of staffing. No bad weather ANYWHERE near either airport today, but my rebooked 12:30 flight was also rebooked to 4:30 pm, and now says it is also delayed. I waited 2.5 hours on the phone, got someone who was useless, waited another 30 minutes for a supervisor, who literally offered me thoughts and prayers, AND got kicked off the chat 3x because it timed out. Finally got someone whose best 'advice' was that I could get a refund if I cancelled. I am trying to get to Atlanta to support my elderly mother through a major surgery. I thought 2 extra DAYS would be sufficient. Now she may face this serious surgery ALONE. I've been a Delta SkyMiles Premier member and Platinum cardholder for decades. I literally just cut my card into itty bitty pieces and cancelled.

I am extremely disappointed with my recent experience. I specifically paid for assigned seats so I could sit with my daughter and grandson during our flight. As someone who uses a wheelchair and has difficulty walking and standing for extended periods, being seated with my family is not just a preference, it is a necessity for my safety and comfort. Despite this, my seat was given away without my consent, and I was separated from my family. This created unnecessary stress and hardship, particularly given my mobility limitations.

Worst experience I’ve ever had flying, 3 flights canceled due to first officer not showing up then 2nd flight waiting on flight attendants to show, eventually captain came to speak saying he timed out. After wasting my time for 6 hours I tried to book a rental car and just drive home. But it was too late. All rental cars booked. After dealing with many rude employees and explaining to them they have literally stranded me. They changed me on a 3 am flight. Now I’m waiting praying they won’t cancel this flight. The most unorganized worse experience I’ve ever had with an airline been at airport for over 15 hours. I will never fly Delta again.

3 hours and still waiting for checked baggage on flight that was cancelled. Not blaming them for the weather but holding checked baggage for an excessive period of time is outrageous. Have seen unloading of 3 inbound flights already long after the flight has been cancelled hours ago. This is ridiculous - there should be a standard that bags that are checked are retrievable within a reasonable window of time. I won’t be flying Delta again anytime soon. Weather disruptions happen - choosing to not respond properly on something that is well within Delta’s control like return of baggage is unacceptable behavior.

I understand bad weather not paying security workers but I’m currently sitting in a plane for 3 hours, no offer of any drinks, popcorn, cookies, nothing. What happens to service? Delta has a major problem treating people like rats, it’s now 3 hours 15 minutes and they don’t know where the pilot is, I hate flying but worse the airline stuardesses act like prison Guards. This sucks and delta is a prison

Very bad service from Delta. I had a 9 hour overlay on Atlanta after a 17hour flight only for my flight to Sacramento to be canceled an hour before the flight. I had to book my own flight to San Francisco, (which is an hour and a half drive further than Sacramento from my final destination) only for my flight to San Francisco to be delayed twice as well. I’ve traveled a lot, but never experienced anything like it. If I wanted help from Delta to change my flight, I would've waited almost two hours longer due to a line of 134 people all wanting to change their flights

Our flight from DTW to Punta Cana on Tuesday morning, March 10th, flight 1995 was awesome! We had the friendliest and very helpful flight attendant, Holly **. Ginormous smile the whole time. Our flight was on time and it was a great experience.

Must they monetize every single damn thing?? Seat - assigned by them, at check-in. EXTRA $100 to choose your own seat. Only to discover that you paid $100 to choose among only MIDDLE seats. Classic "bait and switch"!! Then, an EXTRA $90 to actually choose from all the economy seats. (That's an extra $190 - just choose a basic economy seat!!!) PLUS EXTRA if you want a "special seat", like an exit row, etc. I feel like I need a shower. It ought to be illegal. Screw them!!

Very disappointed with Delta Customer Service. My flight was cancelled by Delta on March 13th due to weather concerns. I was traveling from ATL to MLI. I completely agree with putting safety first. What I disagree with is the difficulty and cost of rescheduling another flight. First, I could not reach Delta by phone, so I opted for chat/messaging. I waited for 3 hours before reaching a representative on chat. The bottom line is that I had to pay an additional fee to change my travel dates even though my flight was for the same cities at the same departure and arrival times.

Recently flew from SD to Hartford. I especially looked for flights under 8 hours and paid Delta to deliver. Nothing of the sort happened. First they left SD late, god knows why. Perfect weather, no traffic on tarmac, they just did. We landed in ATL with slip but it looked like we may still be able make a connecting flight to BDL. Instead we stood there, waiting for everyone and their mother to deplane for about 12 minutes, and the crew never even thought about making a courtesy announcements to let those of us who have a tight connection off the plane first.

My wife booked a flight to visit her father due to his failing health. Booked to leave at 5:15 am on 03/06/26. Due to weather the flight was cancelled. Understandable. Then they booked her on a flight 12 hrs later. Due to Delta being short staffed and delay that flight was cancelled. Then the next flight same story told to us 4 hrs later. THEN the next flight to leave MONDAY. Only compensation was a $12 voucher!! (I’m curbing my language). This is ridiculous. They are charging (in my case) $500+ to fly then delaying DAYS off trips because of internal issues! They want their money upfront but delay service due to their inefficiency! That is bad business at best, theft at worse! If her father passed because they couldn’t fulfill their responsibilities all she would get was a “Sorry for your inconvenience” from a non-American rep!!!!

This airline canceled our flights providing no alternative. Offering no compensation. This was my favorite airline But they will hang you out to dry in a minute to put a nickel in their pocket.

If I could give Delta negative stars, I would go below 0. As someone who is married to a frequent flyer, I am disappointed and never will give them another dime of my money or my husband's, and after this he will never use them for another business trip again. After delaying the flight several hours, they decided to deboard 5 people off the plane. Delta said "the plane is too heavy" and the delay CONTINUES-but wait, then they REBOARD the same 5 people after delaying the flight for 3 hours. No communication. No actual valid reason to delay the flight, weather across the whole eastern USA was completely clear.

DTW and Delta airlines are horrible and I would avoid at all costs. All they care about is the money you spend not you as a loyal member. I will never fly with Delta again after waiting in line for two hours in security only to miss our flight and seven more hours to be denied access due there not being enough seats available.

Was traveling from West Palm Beach (PBI) to Pensacola (PNS) with a connector to Atlanta (ATL). Connector was extremely short (40m) and if you know ATL and how big it is, it is critical to be on time to make your flight. Due to not have wheelchairs ready for arriving plane, we were not boarding 25 minutes after scheduled. Talked to "Carey" at gate and she assured me that if I missed DL2233 at 6:30 PM, I had a seat assigned DL3086 at 11PM, the next available flight.

Got to be the worst airline on the planet. I have a couple of e-credits and I cant pull them up on my SkyMiles account. I called and they said i need the ticket number, shouldn't that already be stored on my account? Southwest shows all my credits and they are easy to get to and apply to future flights. Once Delta gets your money they make it impossible for you to use. Disgrace!!

Very disappointed with Delta and will never use this airline again, even though I have miles that would support free travel. I hesitantly booked with them for a flight from Austin, Tx to Phoenix, AZ, having to transfer through LAX. The flight was delayed due to a water leak in the bathroom (lack of preventative maintenance); the plain was loaded, taxied to runway and was called back due to a light being out (lack of preventative maintenance). 7+ hour delay, no guarantee connection to Phoenix. To get to Phoenix and not miss work, I had to book on another airline (direct flight). I am out over $550 because Delta is unable to consider reimbursement for intangibles, such as other airline tickets; however they could not guarantee when I could make it home. $550 is a lot of groceries that will not be on my family's table for the next month.

Atlanta is completely nuts, they didn't have water in the bathroom, and during the check-in routine they were saying things as a child would to instigate some kind of conflict for entertainment. The flight was insane. Out of nowhere, the flight attendant came in close and asked "I take it you don't want me to breathe on you" followed by drink service: a pull back of the cup while I picked up my drink heading all over me and my clothes, and guess what -- she left the passengers ice in the aisle (I tried to get it all). If you are close on the price, etc. you probably need to try the other airline-- it's hard to imagine it could get this bad. It's a posse and again, it is crazy.

My flight was delayed because of Crew rest times. 5+ hours. How do you not know that your crew needs to rest? 3 times this has happened to me on my flights home from Williston, ND. Awful customer service, Delta wants to reimburse me $33.60 for my inconvenience! Pathetic!