Delta Air Lines Reviews

Delta "lost" 4 of our families large bags on a recent trip to Europe and took 30+ hours to deliver to our hotel. The communication with Delta was terrible. The airline didn't care. I will never fly Delta again.

On a morning flight from SLA to LAX today Jun 13. For starters, I had to go to the gate to get my seat assignment. There was one lady that walked up to the desk in front of me and the lady at the desk immediately acknowledged her and helped her. I walked up by right behind her and the lady at the desk completely ignored me and proceeded to pretend she was busy cleaning the desk as I stood in front of her. After two minutes, she finally acknowledged me when somebody else walked up and got in line behind me. Then once on the plane, knowing I was one of the last two people to board, I asked a flight attendant if I could take a seat in an exit row since they were completely empty.

On a Recent flight from Atlanta to JFK, Delta utterly destroyed my wife's checked bag period. Since the flight was already an hour and a half late in arriving, she did not have time to wait in line at the airport to file a claim. When she filed a claim soon thereafter, delta denied it because it was not filed within six hours of landing. If you have had similar bad experiences with Delta I encourage you to post them here.

I went to board my flight and was told I wasn’t on the flight. The fact that I was holding a boarding pass for the flight and was on time and at correct gate didn’t seem to garnish any attention from the lady scanning boarding passes. She waved my boarding pass in my face and said my name was not on her list and I should visit customer service counter. I’m currently standing in line at customer service and watched 2 of the 3 representatives leave. Now there is one and I’ve been in line for an hour as I watched my plane back away from gate.

Absolute 0 star experience. We paid for a first class ticket for departure at 8:50. We arrived at the dock at 8:34 after they announced the flight was ready in the lounge. We RAN out that lounge with our 2 kids, only 100 ft away. And they said it was too late and closed the gate on us. They rebooked us for economy class the next day at our expense, didn't refund us the whole compensation.

I want to start by saying that I love Delta and have always enjoyed flying with your airline. However, I believe the current policy requiring passengers to place backpacks and personal items under the seat in front of them is unfair in many situations. My husband is a Million Miler with Delta, and on a recent flight he was required to put his backpack under the seat in front of him. He is a very tall man, and this left him with very little legroom for the entire flight. What makes this especially frustrating is that we checked our luggage and paid to have our suitcases transported under the plane.

On May 22, 2026, I was getting on a flight from Lansing, Michigan to Tampa, Michigan - first stop to Detroit. When boarding plane, I checked in, and the attendant at the gate said that I needed to check my bag due to size. I informed her that my mother is dying and I am bringing her Fragile things in my bag, and I didn’t want them to break. She rudely informed me I needed to remove them. I asked her if I could check first to see if it would fit and said that the lady behind me has the same size. She just rudely told me NO.

Delta, that really terrible terrible customer service. I do have booking for today May 21 from Charlotte, North Carolina to Jfk because I do have other connections with other flight going to Cairo so we got there at 2:00 AM trying to be early as we can because the other flight because our flight was at 6 o’clock in the morning to get there at 8 o’clock in the morning and Jfk so the time we get to Charlotte say your flight has been canceled so I talked into the lady over-the-counter and she said we are not open yet. We open at three 345 so the is open the counter.

I shouldn't be surprised that a multi billion dollar company would cut as many corners as possible to save a couple bucks. The pervasive greed that infects corporations at the expense of the consumers time and money is atrocious, and people like Ed Bastian genuinely need to be put on psych holds. I get to the airport early, like we all try to do so we can relax. And I'm greeted with empty counters and a "be back soon" sign with a number to call if help is needed... Except when you call said number, they can't help check in a bag, shocker..

I was moved to a later flight the next day against my will, due to my carry-on size. The unprofessionalism, arrogance, and rudeness thrown my way during this situation were mind-blowing. I communicated that my MEDICINE was on my checked bags and needed to be offloaded, and the employee proceeded to tell me she didn’t care. The amount of money wasted on a day’s worth of my travel just makes it even worse. And to top things off, I was injured in the process. Bear in mind, I’m disabled.

I called you for an upgrade because I'm an anxious flier, the lady said 1st class was 5000 extra, wow, I thought that was excessive so I upgraded to business, maybe that would ease my discomfort but hours before my flight I was downgraded, I called the call center and Marie was really kind but had absolutely no clue as to why I was downgraded from a seat I had already paid for. This is my first experience flying with Delta and I can't say I'd recommend, super unprofessional, no options and no heads up beyond a text message. I guess I'm not as important, or valuable as a customer, as whoever you guys awarded my paid seat to. Not using them again.

D is for Delta and Delta is for DELAYS. Always a miserable experience for years. The people, the planes, the services, the prices, & everything just leave you feeling miserable.

I am submitting this review regarding Delta Air Lines’ refusal to reimburse baggage charges assessed during an international partner-airline itinerary, as well as the dismissive and unprofessional manner in which my concerns were ultimately handled. I purchased an international itinerary through Delta Air Lines involving partner airline operations on portions of the trip. My outbound travel was conducted under one baggage allowance policy, and I reasonably relied on those baggage terms throughout the itinerary. However, during the return portion of the same ticketed journey, I was charged additional baggage fees by Delta’s partner airline under a different baggage policy despite traveling with the same luggage I originally departed with.

Worst experience with Delta!!! 5 flight delays just to from Chicago to Tampa?!? Why?!?!? No one answers and no one cares.

My flight was cancelled and the process of Delta Airlines making up for it has been horrible. Then they offer compensation for others to give up their seats because they overbooked the flight, but yet they don't compensate the ones that had their flight cancelled. Terribly accommodating services. They should have a better system for when flights get cancelled that that group can get on the next flight out and so on.

We took a flight out of JFK to BNA on April 27th, 2026 at 8:30AM? Our flight Attendant was Mr. ** (not sure of the spelling)? Not only was he very polite and caring he actually made a "very stressful" trip more calming for us. He seemed to know we were uncomfortable and anxious? He cared for us in a very pleasant way - one which was much needed at the time. Please thank him for us. Mary Lou & Arthur **

Still sitting on runway after being in this plane for 3 hours..told us screws were repaired on wing with tape...that feels safe. Will never fly Delta again....they do not give a shit about connections or passengers.

I needed my flight arrangements changed on short notice. My husband and I were helped by Star in customer care at the Indianapolis Airport. She was very patient and listened to understand, and did not interrupt. She then clarified to make sure she understood the problem. She proceeded to speak in gentle tones that were calming and spoke with confidence that immediately put me at ease. We shared a few laughs that made what felt like a heavy situation before now feel much lighter and fixable. She definitely has a ‘Can-Do’ attitude. Star, keep shining bright! You are definitely our Star!

Delta is not the airline it was even a year ago. Airline miles have steadily decreased in value compared to other airlines. They used to be worth at least .01 each but now they’re worth less than half that amount. Service levels are deteriorating at a time when their fares are the highest in the industry. First/Business class has especially deteriorated. Attendants often have shirts hanging out, they no longer greet you by name and no longer recognize your loyalty status. Delta one is cramped on 767’s. Sky clubs are crowded, have bad food and feel like a bus station. Delta seems to have supplanted customer service with greed as first class tickets have doubled or tripled in cost just as service levels have declined markedly. I now tend to select American where service is improving, snacks are improving and flight attendants are more attentive.

@Delta This needs urgent attention. I was clearly authorized to travel with my cats — confirmed in advance by your team. I followed all procedures and relied on that information in good faith. At the airport, I was told there was NO RECORD of any approval, and the situation was not properly handled. This is a serious failure: How can a service be confirmed and then simply “disappear” from your system when the passenger needs it most? If your representatives provide information that cannot be verified later, how are customers supposed to trust your process? This caused stress, disruption, and risk for my animals, despite me doing everything correctly beforehand. I have all documentation and evidence that contradicts what I was told at the airport.

I bought a flight with trip protection. I had an unfortunate event come up and I had to cancel. Turns out my trip protection would cover cancellation even though it said it would so I lost that money and when I tried to get my credit, they took half for the cancellation fee and 50 more dollars just cause they said I booked through a 3rd party. These airlines are straight scam. Bullshit! Guess they got a free paid flight on me. Nice! I love getting ripped off with fine print.

Why is the seat bottom like a board? Seriously? I paid for Comfort Plus on the first leg and thought, why don’t I fly Delta more, this is nice. I couldn’t get a comfort seat on the second leg due to availability. We have not even taken off and my leg is already asleep from the seat. 4.5 hours like this is going to actually harm me. It’s too far to try to extort customers. Why make it physically harmful? There should be standards for safety. I will never fly Delta again. Shameful.

I accidentally bought the wrong dates for an upcoming flight, I am going through a divorce, am a teacher and Soldier so I do not make a whole lot of money. I was worried that Delta would charge me some type of fee even though they really do not need that money. They were kind and gracious to me, they did not charge me and I am grateful for their understanding, I will be flying with them again!

On Friday April 24 We flew Delta Airlines Flight 153 from CDG to MSP. I was sitting in 1G. The Purser her name was Megan, was very professional and attentive. The whole MSP based crew was fantastic! Also Samir ** also made the flight experience great.

I’m beyond frustrated with Delta right now. Nearly a year ago, I booked first class flights for six people—$2,349.13 per ticket—because I wanted a smooth, comfortable travel experience for my group. Today, with little warning, our itinerary was changed and now includes a 10-hour layover… With no comparable alternatives offered. This wasn’t a last-minute booking. This was planned 11 months in advance, specifically to avoid exactly this kind of disruption. When you invest that much into premium seats, you expect reliability, or at the very least, meaningful solutions when changes happen—not a full-day travel delay and no real options. Delta, this isn’t acceptable. I’d appreciate someone taking a closer look at our booking and offering a reasonable fix. #DeltaAirLines #TravelFrustration #CustomerExperience #FirstClass

My flight was delayed, due to some problem with pilot. I get it, that sometimes things happen. They should always be a pilot that is on at the airport to cover for such situations.

I took an international flight last November and paid over $1,000 extra to upgrade my ticket for the trip. Unfortunately, the upgrade was not honored for the entire journey. The only resolution offered was $30 and an “I’m sorry.” That’s unacceptable. I’ve requested to speak with management multiple times, and nothing has been done. This has been, by far, the worst experience I’ve ever had with an airline. Delta, you need to do better.

This airline sucks. My bag weighs 52lb. Limit is 70lb. Got to baggage claim to find my luggage missing wheels and huge dents in bag. Went to Delta baggage and he was super rude, said he would fill out a claim but be waste of time because my bag was considered heavy at 52lbs. Anything over 50lb I guess they can beat the crap out of. I will be flying Breeze from now on.

Worst airline in the world. Employees are rude. Gave away my seat after the flight was delayed. Staff tells me they can give away the seat based on original departure time.

Had one of the worst experiences with Delta Air Lines and honestly I’m still in shock at how unfair it was. I was at the gate, the plane had NOT even left yet, and I literally begged the gate agent to let me board. Instead of helping, she turned me away with zero empathy. No effort to assist, no understanding—just straight dismissal.