Delta Air Lines Reviews

I am writing to recommend one of your employees for exemplary service. Her name is Qiuye **. She was a cabin crew on flight # DL31 on December 19th from London to Atlanta. Ms ** was exceptionally kind, attentive and professional making the long journey feel comfortable and stress free. Every interaction was handled with warmth and care, and the service truly exceeded my expectations. Thank you for making this flight such a pleasant experience. KABIR **

DELTA lies to you and makes you spend money you can't really afford with the promise of reimbursement only to then deny that reimbursement after the fact. Trapped in Aruba due to canceled flight due to "crew" and DELTA reps fail to secure us all hotels rooms, but instruct us that if we can find rooms we will be reimbursed. A miracle happens at Christmas and we find rooms before 300 other stranded travelers take them. We have shelter and the promise of reimbursement from DELTA.

Paid 1k for the flight plus pet fee to have my pet next to both of us just to be moved and told, "OH WELL nothing we can do". Why pay for upgrade and purchase a seat when you cannot get what you paid for?? Nasty SUPERVISOR said and I quote and have it recorded "The buck stops with me and there is no way to move the seat back to what you purchased".

I have been flying Delta for years and use a delta SkyMiles credit card. As the year closes out I made additional purchases on the card only to find out it takes 8 weeks if not longer for those charges and the MQD credit to be reflected on my account. Since I am about 370 MQDs short of the next tier, I elected to purchase MQDs which is part of the Delta program. For some reason they can only process increments of 100 dollars ??? and when I tried to purchase $400 worth - the cost was listed as $1200. This is extraordinarily frustrating and disingenuous.

My experience with Delta Air Lines was extremely disappointing from start to finish. The flight was delayed, and despite booking seats together, we were separated because the flight was overbooked. (They didn't assign seats and keep us till the end with the info if they find volunteer to let us in.) This already showed poor planning and a lack of respect for passengers. The onboard service was weak and well below the standard expected from international airline. The situation became even worse after arrival, when our checked baggage did not arrive. Communication was unclear, and no effective assistance was provided. 24hrs and we still waiting.

After waiting 3 to depart, my flight was canceled. It took another 3 hours to rebook a flight. Then this flight when after 7:45 to 10:40 because they are waiting on a pilot. I've been here after 13 hours waiting to leave and it's not looking good. I WILL NOT BOOK WITH DELTA EVER. Can't say the weather because a flight for Las Vegas 2 hours ago. I should be refunded all of my money!!

Delta canceled Flight DL 930 due to a mechanical issue. Delta was unable to rebook us on any alternative flights. As a result, my family — including a minor child — was forced to remain at the airport overnight. No hotel or transportation assistance was provided. Eventually, we had no option but to return home by Uber at our own expense.

I was returning home to Las Vegas from Detroit and we had a wonderful person named Randolph to assist us in the friendly skies and he made our flight simply amazing, he was extremely friendly and very attentive. Keep on being you sir. Your kindness was very refreshing. ✨️ 🙏 😊

Rude, unprofessional, they make you feel uncomfortable and low just flying with them! Very racist too! Unhelpful staff ignoring passengers, inability to resolve issues, and refusal to take responsibility for problems. Never using them again! Book at your own risk!

Amanda at departing gate in San Diego - Delta Flight 3741 unsupportive. Super unhelpful!!!! She was busy in conversation with another person. When I approached I asked if she could print my boarding pass and she said no her printer is down and that I can download the app or board in group 8. I asked her if she could let me know when the printer was back online and she shook her head to signal yes.

Delta Air from SEA to PVG often has long delays without a good reason. For example, on Dec 23, 2025, the delay is because of a pilot could be here on time. One pilot wastes several hundred people’s time for 1+ hours. This show the airline has very poor management. I think it should compensate for all passengers for the delay, just like some Asian airlines. Otherwise, the company will never pay the attentions

I tried to use my Delta Sky Miles to reserve a ticket online to Bangkok from Gainesville, FL in Feb 2026 but no flight was available. I have plenty of miles for the trip. I am also a Delta Skymiles AMEX Platinum card holder. I tried for the month of March. Same thing, no flights using miles. Feb and March flights all blacked out. But available starting in April, looks like. Off season starts in April in Thailand. Had I known that such a black out exists in Delta flights to Bangkok, I would have not accumulated Delta Skymiles at all and would have avoided Delta whenever possible. I will no longer be a Delta supporter with such a horrendous policy by the world’s largest airline. DELTA AIRLINES DOES NOT DESERVE EVEN ONE STAR BUT I HAD NO CHOICE BUT TO GIVE IT.

It has been a while and overlooking is getting really really old. Put customer ahead of business. Too expensive of a ticket to get this treatment in return. This action reflects on many other things such as rental car reservations lost. I'll turn in my Delta American Express card and no longer use your services. Enough is enough.

Purchased two tickets from CVG to Rome in November 2024 for travel September 2025. Paid $4,000+ PER TICKET for Premium Select Seats. In July 2025, the plane type changed, and Premium Select were no longer an option. We were advised not to cancel and rebook, but rather, wait to get a refund post trip in the event that the plane type changes back and we get our Premium Select seats. We took this advice, and we chose new seats in Comfort Plus. We could have purchased these tickets for $1,800 each in November 2024. Well, we got our refund in September, and we received $600 per ticket. In essence, we had the privilege of paying $3,400 PER TICKET for Comfort Plus.

I want to commend Delta and their staff for opening a military lounge in E Terminal for the holidays. There is already a USO lounge, but it's located outside of the secure area, and I didn't want to go through the security line again. The lounge was staffed with friendly Delta personnel and stocked with a wide range of snacks, drinks, hot food and other comforts such as movies, games, books, a napping area, and just plain seats looking out onto the tarmac for those who just wanted to get out of the hustle and bustle that airports (especially big airports like ATL) have. Having been to Delta's Sky Club (as a guest, I can't afford membership), this military lounge provided a similar much-needed respite from the crowds. I was fortunate enough to visit the military lounge both outbound and on my homeward bound legs. If I would've remembered to skip the expensive food court offerings, I would've enjoyed the military lounge even more. Thanks a bunch Delta!

Probably the most incompetent airline out there. The lack of transparency with their customers: on the last flight I was on, 200 passengers were still at the gate. They did not serve food or water for eight hours, and then deplaned us.

I had an extremely unprofessional experience with a Delta baggage claim employee. I was told my luggage was not there, only for the same employee later to find it and then imply that it was somehow my fault for "not looking hard enough." This was after she already told me it was not present. What made the situation worse was her tone and behavior-she raised her voice and made dismissive comments in front of other passengers, which was embarrassing and unnecessary. Customers service should never involve yelling or blaming a passenger for an employee's mistake. When I asked what the protocol would be if the luggage truly was not found, she admitted she did not know and said there was no phone number to call. That lack of knowledge and accountability is unacceptable for an airline of Delta's size. This experience showed serious need for better training in both customer service and baggage claim procedures.

This morning, I had the pleasure of working with a Delta Customer Service Rep named Brianna. It took some time to get through but once I was on the line with her, she worked diligently to fix my problem. Apparently, if you have a person traveling alone 17 and under, you cannot book the last flight of the day. I did not learn this until today and my grandson is coming to Seattle from Pensacola on Saturday. She really tried six ways to Sunday to get the reservation changed and she was successful. She was pleasant and efficient and kept coming back to make sure I was okay with the long process. Thank you, Brianna and Merry Christmas.

A 7-hour delay on my flight from JFK to Atlanta is beyond unacceptable -- It’s a total collapse of operations. This delay cost me seven extra hours of parking, forced me to pay for an Uber, and made it impossible for my elderly grandparents to pick me up because of the absurdly late arrival. Delta showed zero urgency, zero accountability, and zero respect for its passengers. There was no honest communication, no proactive assistance, and no effort to mitigate the damage being done to people’s time and money.

Terrible Customer service at the airport in Seattle. I was not assigned a seat because flight was overbooked. I had to wait until they got volunteers to be able to get into the plane. Not only me but more travelers. The attendant was laughing at us and the other customer service was lying to us like if we were ignorants. Terrible experience. Don’t fly with them.

My flight on December 9, 2025 was delayed for 4 hours and final cancel because a diesel leaking. And rescheduled on December 10, 2025 at 9 am. They use the same plane and again was delayed for 3 hours for hydraulic oil leaking. Is this company supposed have a daily maintenance for their airplane.

I started out from Greenville Spartanburg to Atlanta Minneapolis from Minneapolis to Rochester, Minnesota for a hospital visit the entire day. Every flight I was on was absolutely horrible. Everything was delayed. Everything was canceled. There was no help. No one at any area that could’ve helped me rebook and make a decision on how I’m going to get there finally got there. I left at eight in the morning and got there at 12:30 at night to be at the hospital at 6:30. Horrible experience.

We had a connecting flight. Delta took off 25 minutes late. Upped our connecting flight. Closed the gate as we came to it. Would not let us board. Terrible customer service. Will never fly delta again.

Delta highly delayed my flight from Elmira Airport and I lost my connection flight to my final destination. Delta Air Lines do not provide a reliable service and it is not accommodating when comes to correct their fault.

I had an amazing experience with a very patient, professional and helpful gentleman named Andrew ** from Hartsfield-Jackson Airport ATL. Andrew literally moved heaven and earth to accommodate my luggage situation. I couldn't have asked for a better pleasant experience.

I guess they thought it’d be a good idea to wait until all the passengers were on board before fueling up the plane, resulting in a 40 minute delay in take off, and a missed connection flight. Would not reimburse us for an entire day lost at an expensive resort. there was no reason, nothing weather related, absolutely no reason for that long a delay, but still they wouldn’t do anything besides put us up in a dinky hotel and give a little bit of money on vouchers for food. Zero stars. do not recommend.

I have flown on Delta many times and in the few months have needed to contact the reservations desk and have spoken with several different associates. Each one has had some type of heavy accent and was difficult to understand. I have inquired as to whether the reservations desk has been outsourced and no one at Delta can answer that question?! I “booked” my last trip to Palm Springs on Delta and the day of my departure I found out at the ticket counter that I did not have a reservation! I had even received a confirmation email from Delta the day I made the reservation?! I had given the agent my cc info but they didn’t book the fare!! 🤬 I was so angry! The supervisor came out and booked my flights but the return flight had to a much later flight - I got home at 1:30 am instead of 10:30 pm! I will never use Delta again if I can help it!

We returned from a wonderful vacation and were on Delta flights throughout the trip. I cannot give enough praise to everyone one involved. These airports must be mentioned. Milwaukee, Minneapolis, Cancun and Atlanta. Thank you!

There is 50% chance Delta airline will be delayed. The more you fly Delta, the closer you will be at 50% chance you will spend an entire day of your vacation time at the airport. Delay is a regular occurrence with Delta. They won’t tell you upfront that there will be 8 hour delay, they tell you every two hours the flight will be delayed while you are waiting. It is utter insanity. I always try to avoid Delta.

I am documenting my experience with Delta Air Lines to warn consumers of the severe risks associated with flying with this carrier, particularly for individuals with disabilities or medical conditions. My ordeal on November 25, 2025, on Flight DL1085 from LaGuardia to Fort Lauderdale, represents a catastrophic failure at every level of Delta's operation, resulting in significant physical injury and the creation of a life-threatening situation.