Delta Air Lines

We were scheduled to take Delta flight # 6196 at 9:10am from RDU scheduled to land at 11:26am in Ft. Lauderdale. Granted there were some weather related conditions, however our flight landed 5 hours late and we missed our cruise ship and thereby our entire family vacation for Christmas. Unfortunately, only 3 hours of the delay could be contributed to the weather as we had been told the final two hours of the delay that we could not take off due to missing crew, so the plane could not fly. Delta failed to keep passengers well informed and did not offer assistance to those that would be missing connections or their entire vacation due to the delay and lack of appropriate staffing.

I was flying from Jackson Hole to Seattle and the takeoff time was supposed to be 2:02 pm. It is currently 3:05 pm and we are still on the ground. This flight has been over an hour delayed and we have received no updates from the crew on why the flight was delayed so long. Weather is not the issue and we were all on the plane boarded at a reasonable time. I do wish that Delta would realize that people would like to know what is going on. Simply giving us the information would go a long way to reducing frustration. Thank you.

I planned a trip to Las Vegas from 30 December 2019 until 5th of January. Arriving on December 30th to Las Vegas I found out my friend got into Hospital. I called SkyMiles account support telling them I have an emergency, and if there is a possibility to change my flight ticket to Leave as soon as possible right after landing in Las Vegas. It was 2 am on December 31st. The gentleman on the phone tells me, "Yes no problem we will charge you service fee 150 dollars." I was happy and thankful for such a quick resolution. Arrived to Miami, I found out they used miles from my booked trip December 30 - January 5 and also charged 46.000 miles in addition to $150 fee. It was never mentioned during my conversation with the agent that they will charge my miles to change the trip date.

I love most everything about Delta--flights on time, top notch planes, wonderful personnel--except their fares, specifically from Atlanta to international destinations. Their pricing is egregious. You can check most any gateway to Europe (and elsewhere) and from Atlanta it will be $800, but from Boston, New York, even Orlando/Miami, fares will be $300. A specific example. Fares to Paris for Jan-Apr are $300 from Boston; $274 from New York; $356 from Orlando. But from Atlanta? $814! When will the unfairness to Atlanta travelers be eliminated and whoever is "in charge" will make landing slots open to discount carriers like Norwegian, Level, or Condor?

Today I was scammed by Delta Airlines and I will continue to let as many people of the world know about my experience today. Today I purchased a comfort plus+ flight from Spokane, WA. to Las Vegas, NV. Today it was $348 to fly from Spokane, WA to Las Vegas,NV on flights 4111, and 2637. My return flight was also $348 to fly from Las Vegas, NV to Spokane, WA on flights 1226, and 3624; since both flights were the same it would be $348 round trip total. We realized that we misread the first flight and thought it was an AM flight. We were told by the system that we could change the first flight at no additional charge (so it was also $348). It let me pick the seats and I thought, WOW that was easy and all of this within 15 minutes of the original purchase. The confirmation page comes through and it changed the second flight to main cabin (x).

This morning I tried to book tickets using the vouchers given to us due to another awful experience with Delta last March. Starting at 6:30am pst, I tried to book tickets online. The Delta website would not allow me to book, saying my card was not authorized. I called my credit card company and they told me that Delta was not even trying to authorize the charge, so I tried again through the website. Same issue. So I called customer service and sat on hold for an hour. The rep took 25 minutes to get my reservation working and quoted me the correct price that I had been seeing online, then said she needed to put me on hold for 3 minutes. 10 minutes later she came back online and quoted a new price that was $50 more expensive per ticket than the previous one!!! Of course, I said wasn't acceptable so she transferred me to a supervisor, Al, in Atlanta, told me the same thing and that there was nothing he could do.

Rick ** - My flight from New York to Cancun with connecting flight in Atlanta. DL 535 first class from Atlanta to Cancun - Rick really paid attention to his passenger. He offered us more drinks after we finished our drink. He also offered me additional snacks when I told him that I did not want a beverage. He kindly told me, “Please tell me if you change your mind.” Though this flight had no food service (just snack and drink), Rick made up for it. What a wonderful service. He is awesome.

At 2:20 pm I waited an hour for a return call back In order to receive information on my upcoming flight. The Delta agent said because of my Economy fare he was not able to check me in and that I needed to go to the airport in order to check in. Given it was an overbooked flight (which he told me over the phone), I would have to show up and see what was available. Then less than an hour later I checked my email and saw a check in email from Delta. Completely opposite of what I was told on the phone, that I could not check in until arrival at the airport. Unreliable, Not congruent, Low customer service rating. These are the statements felt from my experience checking into Delta.

On a Christmas eve flight, 2nd flight of the day from NYC to Raleigh-Durham (11:30am) - Gate agent announces "there is no working bathroom on this flight, so you'd better use the one here in the terminal before boarding." Enough said, never again.

Today I called Delta for information on a confirmed flight from Norfolk to Fort Myers. The recording said I had an 8 minute wait time. After 37 minutes I have no up. No update was given on the wait time during the entire hold. Do they really care about their customers? NO.