Delta Air Lines Reviews

Delta is not the airline it was even a year ago. Airline miles have steadily decreased in value compared to other airlines. They used to be worth at least .01 each but now they’re worth less than half that amount. Service levels are deteriorating at a time when their fares are the highest in the industry. First/Business class has especially deteriorated. Attendants often have shirts hanging out, they no longer greet you by name and no longer recognize your loyalty status. Delta one is cramped on 767’s. Sky clubs are crowded, have bad food and feel like a bus station. Delta seems to have supplanted customer service with greed as first class tickets have doubled or tripled in cost just as service levels have declined markedly. I now tend to select American where service is improving, snacks are improving and flight attendants are more attentive.

@Delta This needs urgent attention. I was clearly authorized to travel with my cats — confirmed in advance by your team. I followed all procedures and relied on that information in good faith. At the airport, I was told there was NO RECORD of any approval, and the situation was not properly handled. This is a serious failure: How can a service be confirmed and then simply “disappear” from your system when the passenger needs it most? If your representatives provide information that cannot be verified later, how are customers supposed to trust your process? This caused stress, disruption, and risk for my animals, despite me doing everything correctly beforehand. I have all documentation and evidence that contradicts what I was told at the airport.

I bought a flight with trip protection. I had an unfortunate event come up and I had to cancel. Turns out my trip protection would cover cancellation even though it said it would so I lost that money and when I tried to get my credit, they took half for the cancellation fee and 50 more dollars just cause they said I booked through a 3rd party. These airlines are straight scam. Bullshit! Guess they got a free paid flight on me. Nice! I love getting ripped off with fine print.

Why is the seat bottom like a board? Seriously? I paid for Comfort Plus on the first leg and thought, why don’t I fly Delta more, this is nice. I couldn’t get a comfort seat on the second leg due to availability. We have not even taken off and my leg is already asleep from the seat. 4.5 hours like this is going to actually harm me. It’s too far to try to extort customers. Why make it physically harmful? There should be standards for safety. I will never fly Delta again. Shameful.

I accidentally bought the wrong dates for an upcoming flight, I am going through a divorce, am a teacher and Soldier so I do not make a whole lot of money. I was worried that Delta would charge me some type of fee even though they really do not need that money. They were kind and gracious to me, they did not charge me and I am grateful for their understanding, I will be flying with them again!

On Friday April 24 We flew Delta Airlines Flight 153 from CDG to MSP. I was sitting in 1G. The Purser her name was Megan, was very professional and attentive. The whole MSP based crew was fantastic! Also Samir ** also made the flight experience great.

I’m beyond frustrated with Delta right now. Nearly a year ago, I booked first class flights for six people—$2,349.13 per ticket—because I wanted a smooth, comfortable travel experience for my group. Today, with little warning, our itinerary was changed and now includes a 10-hour layover… With no comparable alternatives offered. This wasn’t a last-minute booking. This was planned 11 months in advance, specifically to avoid exactly this kind of disruption. When you invest that much into premium seats, you expect reliability, or at the very least, meaningful solutions when changes happen—not a full-day travel delay and no real options. Delta, this isn’t acceptable. I’d appreciate someone taking a closer look at our booking and offering a reasonable fix. #DeltaAirLines #TravelFrustration #CustomerExperience #FirstClass

My flight was delayed, due to some problem with pilot. I get it, that sometimes things happen. They should always be a pilot that is on at the airport to cover for such situations.

I took an international flight last November and paid over $1,000 extra to upgrade my ticket for the trip. Unfortunately, the upgrade was not honored for the entire journey. The only resolution offered was $30 and an “I’m sorry.” That’s unacceptable. I’ve requested to speak with management multiple times, and nothing has been done. This has been, by far, the worst experience I’ve ever had with an airline. Delta, you need to do better.

This airline sucks. My bag weighs 52lb. Limit is 70lb. Got to baggage claim to find my luggage missing wheels and huge dents in bag. Went to Delta baggage and he was super rude, said he would fill out a claim but be waste of time because my bag was considered heavy at 52lbs. Anything over 50lb I guess they can beat the crap out of. I will be flying Breeze from now on.

Worst airline in the world. Employees are rude. Gave away my seat after the flight was delayed. Staff tells me they can give away the seat based on original departure time.

Had one of the worst experiences with Delta Air Lines and honestly I’m still in shock at how unfair it was. I was at the gate, the plane had NOT even left yet, and I literally begged the gate agent to let me board. Instead of helping, she turned me away with zero empathy. No effort to assist, no understanding—just straight dismissal.

Checked into the flight. They sent me a boarding pass to my email. The boarding pass only had one leg of the two flights. Also was missing the TSA PreCheck. OK, glitches happen, let me do it again - Confirmed the Known Traveler Number, checked that I had booked two flights through the same company, etc. All yes. Then I downloaded the app and everything was fine. You get 1 star since I have to download your app to get a boarding pass with TSA PreCheck. Send it to my email. Send me both boarding passes. Have them look the same as the app - TSA Precheck and all.

Worst airline ever! Cancel my flight last minute coming from Fort Lauderdale to Connecticut. Staff had no intentions of helping barely even want to do their job. Had to get the next flight available, which was to LGA in New York and had to sit in tightest seats ever after I had chosen comfort for my original flight. Then, once I got to LGA, my luggage was missing. I do not recommend and won’t be traveling with them anymore!

Delta airlines service is frankly abysmal, what used to be a good airline is now just second tier. Do yourself a favor and on your next flight skip Delta.

I use the Delta rewards program for the last 10 years, they are decreasing their rewards year by year. The customer service for the elite diamond status is getting worse and worse. I use their new upgrade tickets that you get through their rewards program and only half of my flight was able to be upgraded. There is no priority if they sell out the first class by discounting it drastically, you will not be upgraded. There really is no benefit anymore through the Delta program. I’m going to try another airline. Delta is really starting to suck it up. They need a new CEO that’s more Customer friendly.

In Delta Airlines the service keeps getting worse! Well, they'll just keep receiving terrible reviews—until no one wants to fly with them anymore!

Paris to SeaTac 4/12/2026 flight 81 The flight was full of sick passengers so I was using the forward lavatory during the entire flight. On the third attempt to use the lavatory there were several flight attendants in the galley area getting prepared to do drink service. I had to navigate through the galley and as I approached and was inn reach of the lavatory door there was an attendant partially blocking the entrance. I said excuse me as I partially pushed open the lavatory door and the attendant did not move so I attempted to squeeze in between her and her drink cart. Another flight attendant told me to go use another lavatory in the back of the plane and I told her that I’m not going back there because of how sick the passengers were. I returned to my seat and held in my urine.

Delta delayed our flight to Italy, our flight was delayed directly into Atalanta, they closed the doors on us exactly at 10 minutes to the fly departure, the pilot said they know our connecting flight is late and the connection will wait for us so we ran through the atlanta terminal and they closed the doors right in our face, a family of five with kids had to stay in the airport for 7 More hours for another flight to London, then Paris, then Milan, with a 8 hour layover in London, we will never fly delta again, at least AA airlines waited for us last time they were late.

When I am booking my seats I intentionally book seats in what appears to be an exit row or a row behind a bulkhead to avoid people sitting in front of me. The Delta booking application is a shot show because it depicts a hypothetical aircraft and does not represent the aircraft that you will actually board. Someone needs to be fired for this crap. If I am Gold Member and I book a seat that indicates no one is in front of me then I expect to board a plane and sit in that exact seat. I may be transferring to United or American because Delta has forgot that they have survived because of their customer satisfaction. Any monkey can fly a route on autopilot.

Bought very expensive 1st class tickets for me, wife, and 89 yo mother-in-law. A ‘final visit’ to her happy place of Palm Springs. MIL got sick + heavy pollen so we had to leave 2 days early. Marriott and Hertz both understood and while they could have charged us for the extra 2 days, were gracious and do not. Delta, however, treated the situation like an upsell opportunity and charged us an extra $650. After we had already paid them ~$2700/ticket (so $8,100) they thought it appropriate to charge us $650 each on top because a little old lady got sick and had to fly home. She had spent 3 of the 5 days we were in Palm Springs in bed. The other 2 days were travel days.

I booked a flight with Delta for myself and my daughter. It wasn’t cheap. They put us on the smallest stuffiest plane with tiny windows instead of a decent size plane. They did not disclose that to me beforehand. I can’t be on a small plane like that. They then told me to go get anxiety medication or something like it was my fault instead of the fact they putting people on tiny planes without telling people. They also didn’t charge me a smaller plane price. They will then refuse to give you a refund just a credit. Unbelievable. Terrible Customer service as well and very unhelpful. I do not recommend this company! Horrible experience!!!

Canceled flight from MKE to DTW. Missing connection 6 hr layover To Washington DC. Reporting to check in at 5 am. Left after 9 am. This seems to only getting worse. Delayed from Santa Barbara last month. They seem so disorganized with gate agents to CSR. Been a loyal platinum member. Sky Club service in small airports are terrible. Foods not worth the price of membership from Amex. The big airports may have choices, but are so overbooked and if you have a tight connection not worth the stress. Delta has also reduced its connection times giving you a running wind sprints to make a connection. Sadly my wife was a former Western Airlines employee and service was impeccable in the 80s!

My new blue softside suitcase was all filthy and stained when I landed a few weeks ago in Fort Myers. It was the first time I used it. I never saw anything like it, how dirty it was. It was all over every side. I wanted to go to the counter to complain, but our driver was waiting and I didn't have time. I was very upset about it.

Delta Airlines was honestly one of the worst experiences I’ve had flying. The staff came off rude and completely uninterested in helping with even basic questions. Instead of trying to resolve issues, they just brushed things off and made it feel like you were bothering them for asking. For an airline that’s supposed to be top-tier, the customer service was a joke. If something goes wrong, don’t expect much support. Definitely not what you’d hope for when traveling.

I choose to never fly with Delta again. They are too focused on deporting immigrants for ICE. Shame on Delta!!!! They are in the wrong business now. Why are they helping ICE? Airlines have enough challenges.

Our flight from Miami to New York (JFK) was scheduled for 7:40 AM but ended up departing at 3:00 PM due to a pilot issue, as no replacement could be found. While delays can happen, this situation was extremely frustrating and poorly managed. We essentially lost an entire day of our trip. On top of that, for a delay of this length, passengers would normally expect to receive a lunch voucher. However, when we asked about it, they were told that the pilot’s illness was due to frequent travel caused by recent adverse weather conditions in NYC. Therefore, they classified the delay as a “weather-related issue” and said they do not provide vouchers in such cases. Honestly, this was one of the most absurd explanations I’ve ever heard. It felt like Delta was treating us as if we were five-year-olds. Overall, this was a very disappointing experience and far below expectations.

This is the second time I’ve had to sprint through Detroit airport to catch a connection with Delta. In addition, our return flight was delayed constantly and we needed to get home. We rented a car and unfortunately none of the expenses they were willing to reimburse. I will no longer choose Delta. Used to be great, absolutely horrible now.

Terrible customer service. Even though I love the product they have, the customer service is not customer first. After making a change to a flight segment, it has a negative change on a different flight segment. When contacted customer service over this, the supervisor said it was all my fault even after saying that an assigned seat on a non changed flight segment should not have been downgraded. The lady, Denise, was very short with me and wanted to just blame me instead of trying to resolve the issue. Customer service like this really makes me want to ditch Delta and go to the other carriers out there who have much better customer service representatives who are respectful to their customers.

Long time Delta sky miles credit card holder but disappointed that Delta flights all connect thru Atlanta and it is rare to find a direct flight from FLL or PBI to many locations. For several years now I've been waiting for expanded flight schedules. I have been flying other airlines and unable to use benefits of my Amex Delta card. Think it's time to change to a new Card with another airline.