Delta Air Lines
Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Delta Air Lines
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Delta Air Lines Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,241,241 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
On a first class flight from Vermont to Oregon, my sturdy, hard-shell luggage was so severely smashed that one corner was completely inverted and the wheels on the other side were broken off. My toiletries box inside had smashed open due to the force of the smashed corner and several hundred dollars worth of products were smashed and spilled all over my clothes. I waited 45 minutes for my luggage to come out, and when it did and I discovered my broken, leaking suitcase, a friendly Delta agent helped me open a claim and assured me that I would be compensated.
They sent a replacement suitcase, and asked me to submit documentation and receipts of the broken items, which I had shown to the agent. Almost a month later, they determined that they are not at fault for damaged contents because they "have no control how fragile items are packed" — completely disregarding the fact that my suitcase was smashed to smithereens and my items would never have broken otherwise. I'm not planning to fly with Delta again. This is not first class treatment, nor is it fair in any way.
Delta was a good airline but over the past year they have gone down hill fast. My last three flights were delayed and the fourth was canceled. No reimbursement for a extra hotel or anything. Best to find another airline if you want to get anywhere on time.
Staff is rude, flight was delayed. Didn't get any help to rebook. Avoid like the plague. You won't get help when you need it. Useless, really. Next time I choose a better business to flight with will see what.
First of I paid for my family of 9 to come to Disney (I live there in the winter), they took my money for all the flights there and back for Michigan but I can not claim the sky miles because I was not on the flights.... Well you sure took my money fast enough. The other major thing is my family was expect to land in Florida at 4:20. They did not get there until 10:30. First they needed to fix something which took forever. Finally they fixed it but lo and behold the pilot's hours were up and they needed to find another pilot (shouldn't they have anticipated that during the fixing of the plane). They finally got a pilot and had to de-ice the plane (understandable) but then the deicer broke down in front of the plane and they had to find something big enough to tow it out of there.
All this and little ones on the plane... And you bet there was no food. Then they give them each a 50 voucher because of the extra time spent on the plane because of traffic congestion???? Excuse me does the above look like that? Not only that but they had to spend it on a Delta flight...yeah right. Why don't you give them a usable credit card to grab a bite to eat or such? They barely made it back in time for the lift from the airport to Disney.
I waited 25 min to speak to a Delta airlines customer service representative. I had tried all options online prior to calling customer service. The female representative was: Unhelpful, rude, distracted, unwilling to assist me, irritated and just plain unprofessional!!! Wow! This company is probably the worst I've ever had to deal with!
My initial flight was randomly going to be 6 hrs late so even though I paid for direct the next best thing was getting stuck in ATL for 2 hrs. Then the connecting is delayed and they thoughtfully sent a 15 dollar airport restaurant voucher which didn't work at airport restaurants. My time is worth more than that to me! Sorry to learn it isn't to you. I travel all the time and don't need to fly you again. Hope saving on actual compensation for wasting it is worth years of my money.
I have never experienced such terrible Customer Service in my life! When I went to the Service Desk to ask the employees a question about a flight an Attendant didn't want to be bothered. She raised her voice and said that, "You people don't want to read the flight boards!" I told her to do her job while she kept screaming at me to read the board. When my wife and I finally reached our destination to Love Field in Dallas, Texas we had to stay on the plane for an additional hour because Delta only has one ramp and the previous flight had some type of problem. This company needs to train their employees about Customer Service. I will never fly with Delta again in my life and I will tell my friends not to fly with them as well. They are horrible!!
I had to travel internationally - I had 2 choices: (1) Indirect for $1600 to $1900, (2) direct for $3300. I chose the significantly more expensive $3300 option to fly direct to conserve my time and to accommodate a very strict travel schedule I had. On my flight back, my direct flight was cancelled and I had to take an indirect flight. In the process, I lost my exit row seat, my travel schedule changed from 10 hours to over 16 hours, I had to take 2 different shuttles to get to my car. Overall horrible experience.
When contacted Delta to refund me for the services not delivered, I received a polite and apologetic email back saying "we cannot reimburse the change or purchase ticket fees and must decline your request". How does a business continue to take money for services not fulfilled? Isn't this fraud? As I look for future travel, Delta is not my #1 choice as it was in the past. I flew Qatar Airways for another international trip and it was nicer. Delta needs to learn to be an honest business.
I booked a flight for my family to fly to California from Pa for a trip for my family. I upgraded to business class and spent a ton of money. I did this because my son has special needs and to avoid stress and sensory overload, etc. When departing CA to PA they called our crew to take care of another flight that the crew didn't show up for. Therefore our flight was cancelled. They rebooked our flight for another day. I had to pay for a different hotel, fees etc to get home. A ton of additional issues to get home.
When flying home we did not receive what we paid for business class and flew regular cabin. When I called to voice my concerns the customer service rep wouldn’t refund my additional cost and said it wasn’t their fault because of weather. Delta reps in California told us our crew was taken because other crew didn’t show. Weather had nothing to do with it. I tried contacting other customer service and no one cared. I’ve always loved flying delta but never again will give them a penny.
Booked my flight a month ago from today. Flight leaves tomorrow. Received notification that we’ve been checked in but noticed our exit seats were taken, and we were assigned seats a row behind. Had to call and get a refund. When asked for the reason, I was told about an aircraft switch, to an exact model of the previous plane (Boeing 767)….Even if that were the case, it’s not like they wiped the whole plane and started from scratch. Therefore my seats should’ve still been honored. Granted, this is the first time something like this has a happened, but I’m very disappointed in Delta…Don’t want to say it’s racial, but it’s definitely up for debate. I’m very anxious to see who’s now seated in our exit row seats directly in front of us. SMH.
Delta Airlines is a terrible airline. They recently canceled my flight without any notice, leaving me stranded at the airport with no way to get to my destination. When I tried to call their customer service line, I was on hold for hours before I finally spoke to someone. The representative was unhelpful and seemed to have no idea how to handle the situation. To make matters worse, Delta Airlines did not offer any compensation or alternative options for my canceled flight. I was left to figure out my own transportation and had to spend additional money on last-minute bookings. The lack of communication and poor customer service is unacceptable, and I would never recommend Delta Airlines to anyone. If they can't even handle a simple flight cancellation, how can they be trusted to safely transport passengers to their destinations? Save yourself the headache and fly with a different airline.
First, travel starts 6pm arrival at the airport, flight to leave at 8:20pm. Delayed! So I miss my connection! The gate agent at beginning flight couldn’t even log into the system for 40 minutes because he couldn’t remember his password! Causing me to miss Any Outgoing flights to make My connection. Landed 25 minutes before my connection departs and After I run to the gate with no assistance from Delta, no cart to Carry me, no communication with gate agent at connection. Making It 15 minutes before departure. They knew I was going to miss my connection! No one told me they would close the gate 15 minutes early out of all the gate agents and flight attendants. No one told me not to run!
My Destination consists of a 10 hour flight that only flies at 11:30pm. So I had to Wait the entire next day. The gate agents at connecting flight laughed at my frustration and the sight of me running to the gate. I have a back injury and asthma! They tell me to call customer service. I go looking for my bag while talking to my service and they keep telling me to find a ticket agent at the airport because all they do is book tickets and they can’t help with anything! Can’t find my bag, agent On the phone proceeds to tell me my luggage is at the destination. I get to the ticket agent says it’s not at the destination but won’t get it because it’s going on the next flight. They gave me a hotel voucher to the O Trashiest hotels in town. I got to the nasty hotel at 2am and had to check out at 10am. They offer me $15 food voucher for 24hrs!
Delta wouldn’t approve an extended stay. I had no clothes! Had to buy everything. Flying solo. Had to carry everything. Had to stay 13hrs at the airport! The whole time the airport agents tell me to call customer service for help and customer service tells me to talk to the ticket agents. Finally I get $500 ecredit as if I want to fly with delta again. My flight was $1200, hotel at destination that I missed was $500 a night non refundable!! Food and clothing. Destroyed gifts due to all the unexpected movement! I asked for delta lounge while I wait! Denied! Seat upgrade? Denied!
Rude agents across the board. Told me that all my losses and inconvenience was only worth the ecredit! Nothing I can use separate from delta! Such a devaluated customer to them! Why would I ever Want to trust them with my time and money! I was deemed unworthy of being a satisfied customer based On the opinion of staff who is not going through what I am and has not suffered my Losses.
This is not about my flight. My father and niece are flying out in UPPER class of Virgin today (01/29/23) from Atlanta. I went there to assist them as my father is 89 years old. I went to Virgin Atlantic counter. There are 3 counters with 3 people (left to right), Economy, premium economy and upper class. I went to the upper class counter and from the minute I stood there I saw attitude from lady in the counter. She was like "YOU DON'T BELONG HERE."
She told me to come to her by waving her fingers and asked the travel documents. I gave her travel documents of my father and niece. She started showing attitude and asked my niece when was she coming back. After my niece answered she processed and printed tickets, looked at me, signaled with her hand, to keep the check in baggage on scale.. I did that. Then she printed the tickets for everything. She STAPPLED, STAPPLED, THE TICKETS IN THIS ORDER, London to Delhi, behind that Atlanta to London and checked baggage tickets.
Never seen an agent stapling and that two in that strange order. Even though I am in front of her and I gave the documents to her she gave it to my niece. I took the tickets from my niece and checked them removed the staple because the first boarding pass is behind the second boarding pass. Then when she was processing my father paperwork she asked him when he was coming back. After he answered she processed the paper work and gave it to my niece who was standing far away while I was standing in front of her.
I took the passport, OCI card, and tickets from my niece and looked at them. There was only one boarding pass. Atlanta to London. I asked her about the second boarding pass and her reply was “I don’t know. It did not print”. When I asked why. She looked down and said “It just printed” and gave it to me. I moved on and went to the economy counter and asked for “SUPERVISOR OR MANAGER” TO TALK TO. The lady in economy counter said “They are busy at the gates and are not available now”.
I sent my dad and niece and after getting into the car I called delta. The agent told me that I should have insisted to call supervisor and they should have called them. Based on my experience today I believe they are acting as a group and let me go without calling supervisor. I am a Delta Platinum Medallion for last 15 years and Diamond Medallion for 2 years and with service I got I am ASHAMED to say that. IN the last 6 months, because of me, my family took at least 8 Delta One Trips. I want to file a written complaint and I want to hear form delta and especially from the agents. I called delta they told me to write complaint. I wasted 6 hours so far. After 6 hours delta is saying it's virgin. I am like I paid for delta flight.
Tell me how a company can load a plane with passengers and their luggage, all appropriate customers, and meeting all criteria THEN DELTA AIRLINES, without informing the passengers, REMOVES PASSENGER LUGGAGE WITHOUT NOTICE. The airplane flies to Bermuda where passengers discover their luggage has “disappeared/vanished.” Flight members inform passengers that a huge amount of luggage was removed from the plane-before takeoff, and other “higher revenue” business items were stowed in the plane when passenger luggage was “bumped!” DELTA PROMISED TO SEND THE LUGGAGE the next day which was a LIE and DID NOT HAPPEN. In fact, Friday, Saturday, Sunday, Monday and Tuesday passed and STILL NO LUGGAGE, though many empty promises.
Imagine, going on a vacation paying to have luggage with you, and the luggage is basically discarded from plane/held hostage by the airlines, and you have no items from your luggage. DELTA IS SO DISORGANIZED, that it tried to send the luggage to BERMUDA AFTER THE VACATION WAS OVER! Even though they were well informed by us and aware of travel plans. We have flown Delta since the 1970s, and chose DELTA because of that trust. NO MORE, because they prove by action to be neither competent, organized, nor trustworthy. They also need to learn SERVICE RECOVERY!
A WRIGHT BROTHER RELATIVE
This airline is the worst ever! You can wait for hours and then get incompetent, unhelpful or hard to understand agents. I tried to simply change the dates of my ticket and I had to wait for hours at a time. So if you plan to buy an international ticket, DO NOT USE DELTA. It is like buying a non-changeable ticket. And impossible to modify online either! Shame to this airline. I am so so sorry I bought tickets for my family.
It was the worst experience I ever had. I am 19 Yr first time travelling alone from College to home (BOSTON to PORTLAND). Delta cancelled my flight 5 hrs ahead and rebooked me for next day. Then just about to fly to first leg, they cancelled my 2nd leg flight. At MSP I pleaded to the agents at Airport and finally got a flight for SEA. I reached 5 PM PST in Seattle (After so many cancelation). My next flight to final destination (PDX) was 7:56 PM. They kept delaying the flight till 1:45 AM and finally announced that flight is canceled. Really. They did not book me to any flight and did not offered any hotel. What do I do at Airport.
My parent immediately booked tkt for next available flight at 7:30 AM for a premium price of ~$520. (A flight which usually cost under $100) Early Morning When I reached to the counter to see if I can use my original last leg so I do not have to pay double. I was told they can't do anything even though my original tkt was till PDX. Desperate to go home first time after 1st Semester of my college I boarded the flight on my new tkt and saw empty seats.
It is just ridiculous when Airline try to make money and not care their Customer. My parents have to shell out $520 just to fly me from SEA to PDX even though I already had a tkt up to PDX. What a Shame!!!. I have spent more than 10 hrs and their customer service is just going in circle and not willing to help. I hope Delta would listen through this feedback. Let us see what is the impact of giving feedback. Anyone listening. Customer pain points!!!! To all NEVER TRUST DELTA and its CUSTOMER SERVICE. I am not going to fly DELTA anymore and do not recommend.
Delta bumped me from my connecting flight for no reason. My luggage went to my destination without me. I was forced to book another flight the next morning and get a hotel room at the airport. Flight and hotel cost was over $800. I have spent countless hours dealing with delta staff directly at the airport followed be hours and hours of phone calls only to be told, "We cannot help you. Need to file a formal complaint online." I did that and waited almost 2 months for the first response. I provided documentation only to be told after weeks of emails regarding my case all we can do is give you a $100 credit. No explanation was ever given. I asked on many occasions for a reason and was never told anything. I am out $800 directly because of Delta's mistakes and they doing absolutely nothing about it nor does anyone seem to care. I am not sure what to do from here.
I never had good experience with this Airline, but my last two experiences are the whole new level. In summer of 2022 I was booking flights back from Europe for my family and they double charged me for same flights and took them 3 weeks to refund the money. In December they canceled our flights to Colorado last-minute two days in a row, and would not rebook us until well half way into our vacation. Insultingly they tried to offer us a layover flight in Los Angeles, on day 4 and even that without a guarantee that would make our direct flight I paid more for, an 8 hour travel. We spent two days including Christmas Eve trying to get a resolution with customer service (if you can call it that). We lost all the money we paid for our stay in Colorado, and ended up staying in Atlanta for the holidays with no plans, and no vacation days left.
My emotions aside, this company simply does not feel the need to care for their passengers. Our well being and experience simply takes the backseat, and their frontline people hide behind the process and simply shrug it off. We are simply cargo to them, and cargo can be shuffled around and delayed with no consequences. They surely do not live up to their tone-deaf advertisements they make us watch prior to takeoff.
What grinds my gears even more is that they will make you move a pound of luggage from one bag and right into another because of 'weight limit'... Defies all logic. All bags - by weight and volume still ends up on the same plane. Why would a company have processes in place to add to the passenger (cargo) frustration, and intentionally not do anything about it. They fully capable to provide everyone care, but they make conscious effort to not do that. They ask us to complete surveys, and I'm sure they get plenty of feedback like this, but they simply chose to not do anything about it. What a shame...
My flight was canceled and I haven’t been notified. I tried to reach customer service and I was unable to reach. I was on hold for 3 hours. I did not compensated for my lost. Delta didn’t not reach out to me to solve this problem. I lost all the money and the plan I had for this holiday.
This is the worst flying experience I have ever had with any airline. I traveled from Halifax Nova Scotia all the way to Cleveland Hopkins, and my bag was mishandled and landed in Atlanta, Georgia. I have over $800 of gifts, clothes, and belongings in that bag. I have no clothes, toiletries, or gifts for Christmas. I talked to the representative in Cleveland at the the Delta baggage claim. They told me the bag would arrive an hour later that night and it would be delivered after. Then the man at the desk calls me 20 min after I left the airport and tells me it’s actually going to arrive the following night at 10pm. That flight gets cancelled and I am told it is going to arrive the next day. That flight also gets cancelled. I call delta and try to get a timeframe on delivery and the representative hangs up on me. Then I call again and tell them to reroute the bag to Norfolk, Virginia where I’m spending Christmas with my family.
I texted the rep again using the Delta texting service to make sure it was going there. They said yes it was going to ORF airport and that there was no update in the system yet. I wake up today on Sat Dec 24th to find out my bag is now going from ATL-CLE on DL 1355 even though I specifically instructed Delta two times over phone and text service to deliver it to Norfolk, Virginia. Now I’m leaving for my trip and I don’t think my bag is going to get delivered on time. I am without gifts, clothes, and all other belongings and Delta has ruined my Christmas. Worst flying experience of all time. Never want to fly Delta again. I deserve compensation for this experience.
They boarded our flight and then told us all they were delaying it for other passengers. This is a pure revenue grab with no concern for the people who wait. The FAA should NOT allow this behavior by airlines.
On both of my return flights to Fort Lauderdale I encountered problems with customer service on the flight changing my assigned seats and much worse stranding a Senior Citizen for 15 hours at JFK after arrival from a 13 hours flight on Delta. I arrived at the Fort Lauderdale flight on time when a Delta employee shut the door in front of me.
Customer service at JFK and later at the Atlanta Office was poor without acknowledgment or any compensation. To be stranded for so many hours can be considered cruel and inhuman. The FAA acknowledged the problem with Delta. Shame on Delta Airlines that was supported during Covid by the American Tax payer.
Flight canceled. E-ticket issued. 4 months later tried to redeem and after hours on hold was told the e-ticket was easy to use just go to website and they cannot book from phone. They did confirm the ticket number and the amount $1177.20. Hours on hold again and next "customer service provider" could not use. Just gave up. Next time just tell us you are going to screw us out of $1200.00 and save us the headache of your ridiculous hold times please.
What a joke. So my fiance and I booked the flight 6 months in advance because it is extremely difficult for us both to take off work. She is a banker, and I work in EMS. We both got approved for 2 weeks in December for our anniversary trip and not to mention, she is from there and hasn't been back since she moved to the USA 13 + years ago. Delta decided that for *their* convenience, they would take the liberty of adjusting our flight to have a 5 hour layover in new york. I specifically set up the flight so that it would be direct, not a 10 - 12 hour experience. Her family is supposed to meet us at the airport, and rolling in at midnight on 12/1 is not going to work for them. We also booked a rental to be picked up on 12/1 and this causes obvious problems with that too.
I called, the first representative was very bland and not empathetic to the situation at all, so I asked to be transferred to a manager. The manager, Mark, was also extraordinarily bland and refused to do anything about it. He said the only thing he was willing to do would be to either schedule us on a flight later in the day for less layover time (but still landing at midnight) or push our trip back a whole day to the following day. Major inconvenience considering the car situation, it's our anniversary, and the fact that when I book a flight - it is booked for what works with our schedule. I don't book it to be chopped and screwed around for the airlines convenience.
When I asked mr. Mark for a partial refund or a voucher/upgrade, he would not do it and again was very bland. To put it bluntly, I'll not be flying Delta in the future and I'll be sure to share my experience everywhere I am able to review this airline/anytime anyone in my life brings up wanting to take a trip anywhere. GREAT job delta, you have some amazing ways of screwing people around. I hope you go bankrupt again.
Our Delta Flight 707 From Phoenix to JFK a few weeks ago was very nice. Flight Leader Shirley, FA's Daniel, Jill Katie, Jimberlle, Mary Anne and Carley took good care of everyone. Pilots Peter (Ca) and FO Lukah (NYC) were exceptional. Clean, comfortable and felt very safe.
I flew out of Syracuse this afternoon on Delta. Checked through my final destination, Spokane, Wa. The Syracuse flight was delayed by 10 min for boarding and sat on the tarmac for another 15-20 minutes. When we landed at LaGuardia and sat on the tarmac again waiting for a plane to move. I got off the plane and and headed to the gate. According to the signs I had a 15-20 walk to Gate 81.
I get to the gate and the plane was still there connected to the gate. I was informed that the flight was closed. I was re booked on the next flight to Minneapolis/St Paul for 7:00am tomorrow morning. The individual that assisted me at the gate did their best to find me a flight to get me out tonight to no avail. After they spent about 5 minutes assisting me they handed me my tickets and apologized. The plane is still at the gate at when they finished assisting me. You would think they knew I was on the Syracuse flight and knew I had a 30 minute delay and a 15-20 minute walk from one gate to the other. I booked all the way through with Delta so I wouldn’t have these issues and originally had an hour to get from gate to gate.
Delta will steal your luggage!! They will take a bag with 50lbs worth of clothes, purses, make up and souvenirs, and take months to even talk to you about it. 3 months later, they give you $900 and close the case. The luggage alone was worth hundreds!! They steal your property and treat you like garbage. NEVER FLY DELTA AIRLINES!!! Watch out for a case manager named Bernadette ** too. She is ruthless.
I purchased a ticket for my wife from New York to Rome, Italy. I paid an additional amount of money to have the right to chose a seat. Then I am told on the website that the seat can only be assigned after the purchase. After I got the ticket purchased I went online and discovered the seats could not be selected. It turns out Delta was reselling a ticket on a ITA flight and that ITA was not honoring seat assignments from partner airlines. I tried to talk to agents who were useless, only apologized but never got a serious service representative to fix the problem or reimburse me for the extra ticket selection premium I paid. And any time I try to discuss this with a service representative, I get put on hours long waiting lists, while they respond in only a few minutes for any other inquiry. This is the closest it come to unethical and possibly deceptive and deliberately inefficient behavior.
Delta changes flight time multiple hours, says if over 120 minutes flyer entitled to a full refund. 70 days later still waiting. Have invested over 4 hours on hold/speaking with customer no service. They acknowledge they owe me the $ 1600+. Still waiting on hold. DELTA SUCKS!!!!
Hardly know where to start. Flight out of Atlanta to Rome turned around 2 hours in - de-icing trouble. Ok - safety first. However when the over 100 passengers disembarked in Atlanta around 1:30 in the morning there were only 2 gate agents to arrange hotels and alternative flights. We finally left the airport at 5:30 am to get a few hours sleep in a hotel. We made it to Rome the next day - for our connecting flight to Sicily. Our luggage however stayed in Rome for 4 days. Our AirTags showed it didn’t move. Delta was non responsive. We finally got our luggage over a week into our vacation.
Flight back - got up at 3 am for our flight from Sicily to arrive in Rome. The Delta flight from Rome is now delayed over 5 hours. We are scheduled to arrive in Atlanta at 11:10 pm. We will miss our connecting flight to IAD because there are no flights that late - and will spend yet another night in a hotel in Atlanta. We will NEVER fly Delta again. This trip included a birthday and an anniversary and Delta ruined both.
Delta Air Lines Company Information
- Company Name:
- Delta Air Lines
- Year Founded:
- 1030 Delta Blvd.
- Postal Code:
- United States
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.