Delta Air Lines Reviews

I had a scheduled flight out of Chattanooga TN at 7am, it was delayed 4 hours. I had someone drive me 1 hour to the airport, so I had to just sit there and wait for the flight. Then of course I missed my connecting flight from LaGuardia in NY to Rochester. Also my gate was changed 3 times and I had to talk back and forth thru the entire LaGuardia airport 3 times until they finally stopped changing gates on me.

I booked Delta One from Seattle to London 9 months before the flight. I was able to pick any seat except for a couple that were taken. A week before our flight I checked our reservation and found my seat had changed from 2A to 7A. My travel agent checked as to why and was told it was a pilot block. So a Delta pilot took a customer's seat even though there were 6 open seats in Delta One. They separated my wife and I, gave us the last choice of seats when we were one of the first to book and I am a Delta Gold Medallion Elite Plus which means nothing. I will never book on Delta again after the disrespect they showed us.

If we could give negative number they would be Neg 5 stars. Absolutely the worst, most incompetent operators. Would highly encourage everyone to steer clear of the joke of an airline. You could walk from city to city faster than this company could even get off the tarmac.

I paid almost $1,000 for a simple flight from PHX to PIT. Them not having a hub in PHX makes it insufferable to fly with Delta. Multiple layovers, delays, and extremely overpriced. This is not a one time thing, this is EVERY SINGLE TIME. Today was the final straw as a simple flight from PIT returning to PHX has had me at a total of 15+ hours of travel time. I am never using Delta again.

First, we had to check our luggage even though I INTENTIONALLY packed only carry ons to avoid doing this; this has happened to us the last four flights we’ve taken. Then when we got on board, my husband and I swapped seats. Same row, same last name, but we swapped so I could sit next to my daughter. A flight attendant got on and made us switch seats, claiming, and I quote, “I can’t do a headcount if you’re in the wrong seats”. Um??? These are the seats I paid for…? Then, they told us if we didn’t switch, they’d make everyone get off the plane because what if someone was missing?

Worst service ever. Flight canceled. Delayed 4 times. First lost baggage to 5 hours to receive after got to airport. No one could tell me where bags are or what time will receive them. As of yesterday still have not received. Got to airport at 11:00 am now 5 pm.

On June 4, 2025, I attempted to check in with Delta Air Lines for an international flight from Myrtle Beach, South Carolina to Lagos, Nigeria. During check-in, the Delta agent informed me that there was an issue with my visa. I calmly explained my situation and asked for help, but I was abruptly told I could not board the flight and was denied the opportunity to speak with a manager or seek a resolution. I was told I would have to reach a Delta agent via the phone to reschedule my flight. There was a long wait time to speak to a Delta agent over the phone. One I was connected to a Delta agent over the phone she was very helpful and pleasant. She told me the agent at the counter could have called a red coat to assist me in this situation.

Rude awakening here from "Delta Cares." Last trip due to their mismanagement, we missed a connecting flight. We lost premium seats we had paid for and ended up in the very rear of the plane a day later with no compensation. THEY DO NOT CARE.

Delta is not trustworthy. Do not fly with them. My flight was scheduled to go to Orlando and connect in MsP. The pilot landed in Sioux Falls and they wouldn't fly me out again for 24 hours. The rep told me to rent a car and they would reimburse me. I rented a car and drove to my connection and have the text string. They are now rejecting.

The worst company ever... Delays after delays and nasty staff. Always had delays and they don't care about anything.. They never compensate for mistakes or flights that I have missed because of delays.. Please stay away.

Always delayed. Never ever got anywhere on time with any Delta flight. Pathetic airline/bad management. Missed my daughter’s birthday party. It’s been my 8th flight with Delta this year. All flights were delayed. Shame!!!!

Every time I fly with this airline, it’s a terrible experience. There’s about a 90% chance my flight will be delayed, and it’s become almost expected at this point. It doesn’t matter what time of day I fly or what airport I’m departing from—it’s always the same story: delay after delay. The most frustrating part is that customer service never acknowledges the issue. Not once have I received a genuine apology or even a simple explanation. Instead, I’m met with vague excuses or complete silence. It’s as if they don’t care about the inconvenience or disruption they cause to people’s schedules. I’ve missed important meetings, lost hours of sleep, and spent countless dollars rearranging plans because of their consistent lack of reliability.

Very great professional staff. Delta also have connection over in the East so I was able to change my flight to Johannesburg from Johannesburg to Cape Town with ease. Credit was applied to my account and very nice customer service. Smooth ride.

My second time traveling on Delta Air Lines. First experience was good but I flew from St Louis to Jamaica on the 19th of May where bathroom cleaning products was taken from my luggage and lysol without a valid reason. Have travel other airlines and other airlines and check on the same set of stuff and when I arrive at my destination nothing missing so I want to know the reason why I can't take bathroom cleaning products to Jamaica and lysol.

I traveled from Austin to Chattanooga and returned on May 17th. I had 2 knee replacements in last 14 months and requested a wheelchair at each airport during trip. When arriving in around 10:30 am on the 17th, there was no wheelchair and was told by the gate agent with Delta it may be at least an hour to get one. We were near the last terminal from where you go down to baggage claim. I wrote Delta an email re: this and a few days later got a response that they got my letter and it may be 30 days before I hear from them. This is totally unacceptable.

The airline hosts and hostesses are very rude. None smile or greet you entering the airplane. Delta has gone way down in service manners. I recommend United Airlines as better. I flew from FLL to ILM and the people working for Delta are so mean and rude. Very poor customer service. I had not flown Delta in about five years - and I plan on waiting another five years before trying it again.

Sitting in the airport in MN, on May 21 at around 2:50 at Gate A7 waiting to go to Toronto, a little boy about 6 years old threw water from a bottle at a pilot sitting opposite this family. The pilot/worker has my highest respect. He never got upset and found out from the mother that her son has Autism. Daniel ** was very professional and deserves praise from all those around him.

Plane is always clean and people are friendly. Comfortable travel experiences. Enjoy traveling and booking with Delta. Website is easy to navigate. Flights are generally on time and not delayed. Little pricey flights but decent.

The service from Delta in terms of customer service is horrible and unacceptable, in my opinion. Due to circumstances that were out of Delta's control, the flight was rerouted to a different airport in a different country (not even in the UK). Once there, Delta dumped the passengers and offered no assistance whatsoever in getting passengers to their final destination. There wasn't even a Delta rep at the airport we were diverted to, so no one to help at all. They did send an email apologizing for the "disruption of travel plans" that included a link to an expense reimbursement form for "if you incurred any hotel, meal, or transportation expenses related to this flight disruption" only to deny ALL expenses submitted (with receipts).

Our flight was scheduled to depart on 5/10 from Houston/Hobby (DL1159). We boarded the plane only to be told that there was a maintenance issue and we had to deplane. The front landing gear was depressed greater than what was allowable. Delta indicated that they contract with three different maintenance crews and that none of those had personnel were certified on the type of aircraft we were flying. The closest certified mechanic was three hours away and would then need time to further evaluate and correct the issue. We then rebooked our flight until the following day.

We flew Delta on May 11. Hit Milwaukee to Houston. We hit delays at Hartsfield in Atlanta. First plane had mechanical issues. They sent us to another gate that gate/plane had computer issues they continue to come on the loudspeaker telling us it would be 10 minutes. It would be 10 minutes. It would be 10 minutes. We missed the carnival cruise bus from Houston to Galveston. Booked an Uber to Galveston Island to catch our cruise. Got to the port and we’re told it was too late game plan was lifted. Thus Delta delays made us miss our cruise for the week in speaking with Delta. They have offered us nothing. Beyond frustrated. Missed our very first cruise ever because of Delta delays and they fail to address our issue. Beyond disappointed.

New name for the company should be DEI Delta. The “DEI” based teams have lost my luggage on multiple occasions. The planes are always late,, and look and smell used and old. service is sketchy and I fly first class. DEI hires are everywhere along with their attitudes. Last 3 flights they have lost my luggage, got me sick, and can't seem to schedule a bathroom break without a breakdown or just flat out being late. Most recent flight had the Tv system completely broken. Whole flight no entertainment. Captain making jokes when I questioned him about length of delay. Approx. 1 hour.

Delta is horrible. They were never on time. Then had horrible communications. Kept delaying for “maintenance”. Never updating the passengers. Their horrible employee attitudes. Head on hand sitting at the desk annoyed when asked by the customer for an update. It has to be one of the worst run businesses in the US. Why our government doesn’t hold them accountable is beyond me. The idiots that run Delta have to be the worst leaders of any business. They probably are clueless that their customers are constantly dissatisfied.

No concern with customer service, especially when delays are caused by the airline. Also, no sense in picking your seat at the time of reservation, they just clear you seat selection and assign you where they want. Delta will never get my business ever again, even if they are the only airline flying to the destination I am going to. Air travel from the TSA reps to the airlines themselves are rude and disrespectful. Sad state of affairs.

I’ll fly Spirit, Allegiant, Avelo or Frontier before I ever fly Delta again. I arrived at the counter 44 minutes before the plane leaves and 6 minutes before it starts boarding and they refused to check my bag!! Smallest airport in Florida where the plane was literally on the other side of the wall and they wanted nothing to do it. This wasn’t JFK, Atlanta or Orlando SMH. Terrible customer service at the desk as well. AVELO FOR ALL FLIGHTS NOW!

Delta is losing ground fast in my opinion.... way overcharged which also drives prices up by other airlines for the same satisfaction... Some say Delta does better service but in the airport or searching airlines online they book as much if not less than most others.... it's gaslighting. That's what's going on. Delta is not really any better. I couldn't even find the flight I needed for Delta so I'll have to fly with someone else anyhow. And people do it all the time which really proves my point. Delta really isn't the best.

OUR FLIGHT WAS DELAYED ALMOST 3.5 HOURS! We almost didn’t make our connection in Atlanta due to your maintenance issues of this very old plane - Airbus A330-300. Ship Number N818NW that is in much need of renovations and maintenance. We did not feel safe on this plane! The interior is old and tired and most of the functions in our First Class seats did not work well at all. There were overhead lights blinking, the entertainment system did not respond, the entertainment itself was awful - no current choices! The bathroom sinks did not drain.

I bought tickets for $1700. I couldn't log on to Delta.com to check in. The system kept saying I don't have an account. The chat bot sent me to a "human" who literally had no idea what he or she was doing. They asked me for a screenshot of the error, but the chat box won't allow a screenshot. After a half an hour of entering the same info over and over again, I asked for a supervisor. I waited for 30 minutes with no answer from the supervisor. I can't check in because I can't sign on. They need to up their game.

They started at 6 o’clock in the morning telling him my flight would be delayed this much than that much than this much and at 1 o’clock they canceled my flight. I could either get a refund or go the following day and arrive at 3 PM. Waiting till the next day would result in a loss of over $1000 worth of services that were already booked and nonrefundable so I booked a different airline and incurred additional cost of $400 which they refused to reimburse me. It was too bad. So sad they don’t care. Their customer service was terrible and sadly this was not the first time this had happened with Delta.

The customer service was terrible. Delta’s carryon bag policy allows each customer one carryon bag and a personal item on the plane. This is why I chose Delta Air Lines for this trip, as I did not want to check a bag. Everyone in Zone 8 was required to check their bags, as flight attendants said no overhead bin room was available. When I walked on the plane, they had several empty overhead bins available. They made me check my bag and then damaged it. It was brand new before this flight. If you don’t pay for first class or business class seats, you will get treated like crap. A flight attendant was sitting in my seat when I walked on the plane. She was rude the entire flight. Our flight was delayed twice and had several gate changes in the huge ATL airport for my layover. Beware that Delta’s carryon bag policy only applies to the most expensive seats, which is NOT stated on their website. I will never use this airline again.