Delta Air Lines Reviews

A week later, I called the 2nd time and now am hearing that these are non-refundable tickets that I bought. I explained my situation even with the supervisor on the phone who was not only unsympathetic but rude saying I should have read the terms and conditions. YES BUT if I am constantly repeating myself WHY I purchased the tickets and needed to cancel I shouldn't be thrown the "you should know to read the terms and conditions" as if I lack a brain. This is not an example of customer is always right.

My money has been deposited with Delta in good faith. They have simply consumed my ticket into their large corporation, and have offered me nothing in return; no frequent flier miles; no refund; no partial ticket return; nothing. The ticket is simply gone. I am very disappointed in Delta. This is a misunderstanding of semantics. "Date of issue" to me meant the date the tickets were issued for. It would be so much more clear if someone would have said "date of purchase.” This is very unfair and just not right for a large company.

I am so shocked, disappointed that my ticket for travel to Europe has just vanished. ALSO, I could not get a hold of anyone by phone. The customer service is very poor and ended up sending a letter to the Delta Headquarters by US Mail. I received a very short email response telling me my ticket is no longer valid. Disappointing.

They also took down the wrong telephone number for me so when they tried to call me they couldn't get me. They told me they were at the apartment at one stage to deliver to the bag but because they took down my telephone number incorrectly they called a random person and the driver didn't think to press the buzzer of the apartment to deliver! So he drove off. The bag eventually turned up without notice. I put in my reimbursement claim with receipts around 2 weeks ago (not heard a peep since) and also emailed a complaint as they had made so many errors. They initially replied to me about the complaint and stated they are passing it to their Euro baggage team but that was a week ago and I haven't heard anything since.

I emailed them 2 days ago and they've not replied. I am having to start the complaint procedure again through their website. I will honestly never fly with Delta again. First and last time. They're inept and rude. I wish I'd seen the ratings on here before booking although I did book with Air France and expected them to be my carrier. Never again.

I am not upset about the fact that they didn't have it. I am upset that after waiting on hold for over 20 minutes I was given the wrong website addy to fill out the required form and when I found it myself, filled out the form and hit submit. It cleared the page, removing all the data I had just entered, the pertinent info, serial number, etc.with no explanation, leaving me to start all over again.

So instead I called the phone number given to me by the CS rep and politely asked the lady who answered about my item. She was cold, rude and flatly told me they keep items for one year and then, once a year, they have an auction and sell them. She did not know or ask the date of the loss of my item or tell me the date of these yearly auctions. So she was basically telling me that after a year they can keep my item, screw me since she did not know if it had, in fact, been sold yet. There was no compassion, no "gee I am sorry but it has been a long time", no "customer service" whatsoever. Her attitude was what I had a problem with and she was rude enough that I won't fly Delta again.

When we approached LaGuardia, we were told that they had to clear the runway. Then we were told that there were more serious problems, like the radar. We were then told we had to fly to Albany to refuel. Once in Albany, we were told that we couldn't return to NYC because there were full-fledged blizzard conditions, and also that they couldn't put us on the road in buses because the NYS Thruway was closed. We were also told that there were no available hotel rooms in Albany. Eventually, they decided to fly us back to Fort Lauderdale. We were told that hotel vouchers would be waiting for us for our stay until the next flight back home.

However, when we got to Fort Lauderdale, the Delta representative knew nothing about it. (By this time, I had booked our trip home on Thursday). After making calls to supervisors, she gave us all vouchers for the Rodeway Inn, 2440 West State Road 84, Fort Lauderdale, BUT for one night only, in contradiction to what had previously been told to us in Albany. We had to pay for the other two nights, which came to almost $300-. I think we should be reimbursed for part of the originally fee to change our flight on Monday, since there was a blizzard already predicted and since it turned out we couldn't get home anyway. I also think we should be reimbursed for the additional two nights at the Rodeway Inn, since we were promised vouchers for the entire time in Albany.

Every time I write you, you give a couple of miles and that ends the case for you. I have told you repeatedly that I go to an airport terminal and the rep tells me that I am at the wrong airport terminal. Every time I told you that many other people have the same problem. You never told me what you were going to do to fix this problem. Look at confirmation number ** . I just looked at this number. This is the fourth different confirmation number and the fifth change because I now see in extra small writing operated by Delta. Why? The other three had Delta listed, this number has KLM as my first flight. I or anybody else would go to a KLM plane and despite my repeatedly telling you of this problem you have done nothing. I have traveled over a million miles on airplanes and I can read and I have this ridiculous problem. Tell me why the confirmation went from Delta to KLM.

Let me say in the last year I have spent over 60 hours writing you and being put on hold and you have never answered any questions when you do something wrong. If I have to fly to your CEO I will to get answers because you can't treat people like crap and then do not respond. For the hundredth time for many years your service was excellent. While all this crap is going on I am reading in Fortune magazine and Delta points that you are taking benefits away from medallion members and you are angering members by taking benefits from them as you are making an extreme amount of money. There is hardly anything in the world simpler than booking a ticket and paying for it with a voucher and my credit card. You handle KLM, so why did every employee have trouble with this voucher?

On Monday 2/2 four delta reps including 2 supervisors told me that they couldn't verify anything that I was saying. I told them that another confirmation number had me booked with 2 economy comfort seats paid for and nobody could verify this. With hold time, this was three hours of my personal time wasted and while they are wasting my time other people are on hold. Every one of these people could not figure out a simple KLM voucher. It took each over twenty minutes to verify what it was. This is either very bad IT, very bad training, or a vindictive act. On Tuesday morning I called corporate and talked to Kin from Cincinnati and it took her a little time but she found out that everything I was saying was true. She is first level like the supervisors who couldn't find anything. The supervisors in customer service should have handled this.

Kim told me that somebody would call me in one half hour. Nobody ever called. Why? At 1130 I saw a new confirmation number which said I had to pay. I was done with Kin about 0930. I called and tried to get economy comfort on the KLM and she said there was none available. On Friday there were economy comfort aisle seats available. I should not have to suffer because of Delta errors. I will pay for the seats but I need you to actually do something to get me those seats. If you can't, get me business class seats. She also told me that I didn't pay. She called someone to find out what was wrong and then said she would call a supervisor and in a few minutes she apologized and said that the ticket was paid for. Why did this happen?

Every single effort on my part has problems. Check the audio tapes to find out what is going on. I am handicapped senior citizen and have to go to the bathroom often so I need an aisle seat. Because of needless Delta errors I have to ride for 22 hours in a very uncomfortable seat. Shouldn't be and I need you to actually do something for a change. For the last year everything that could go wrong went wrong. In Atlanta I told you several times that there was no wheel chair. It happens again and it took over one half hour to get wheels rolling. There was no wheelchair in Japan and Newark. Is this the service due to a gold medallion member? As I told you before on my flight from Atlanta to Florida there was a business class seat open directly in front of me. Your IT should have told you that the seat was spare, but I have been saying for years you don't have any good IT.

Your employees on the plane did nothing to upgrade me or somebody else. I addressed this with you and you never responded to the issue. Is this service that is deserving to a gold medallion member? I have traveled over a million miles in the air and I have never seen anything approaching the actions of KLM in Singapore. They had plane trouble which I understand. After many contradictory stories it took over 4 hours for them to say that the flight was cancelled. For the hundredth time I am in the KLM lounge and KLM did not want to talk to me or any other medallion members in the lounge about our next flight. All night and morning they would not answer phone calls. I believe that KLM was trying to screw me and 400 others by not giving any compensation. For the hundredth time you and KLM, two major airlines, did not respond in 30 days despite my 10 letters to you guys.

For over 30 days I had been saying in anger that I booked a world business class ticket on KLM through Delta and am gold medallion and nobody gives a damn. I believe that KLM was trying to screw me and the 400 other customers on the plane. I was told by a Delta rep that I was due some money according to the EU. This goes beyond money and miles. This is about getting respect and service. I told you that I wanted you to make sure that the other customers weren't screwed. Again KLM only responded to me after you said that you would let them know of this situation. To ascertain if KLM was screwing other customers I asked you a very important question which as usual you never responded to. Again, I was on the second plane leaving to DPS from Singapore. There were 5 spare seats on this plane in my cabin.

Again, how did KLM get those 400 people to DPS? Did you make sure that the other passengers were compensated? I believe that KLM has committed obstruction of justice by criminally not responding to me in over 30 days. They said that they would respond in 10 days. So far by not answering any questions you are helping them in their crimes. I was a project manager in the telecommunications industry and am very familiar with IT. Years ago, as constructive criticism, I told you that your IT department was a disgrace and the leader should be fired. Today your IT is worse than ever. You can't fire the head of IT, so you have to let your CEO know of these problems. Yesterday I went to check in on Delta and I got the message that you were having problems for the second day in a row.

I told you recently that I am very mad at you for your lack of service and not answering any questions which would show you that your service stinks and would help you fix the troubles which keep happening. As you can see from above gold medallion means absolutely nothing to you. Answer this question. Have I received worse service than a regular customer deserves. The answer is yes. I want you to take 25,000 miles from my account and make me platinum to somewhat make up for the crappy gold medallion service that you have given. I believe that your repeated lack of response is very criminal and unworthy of a gold medallion member. You have everything I have written you and you have your criminal no responses. Please address the issues that I have raised with you especially getting me an economy comfort seat on the KLM flights to and from Capetown and my platinum medallion.

I told you several times that I wanted someone other than Nathalie ** to tell me that my questions were answered. She actually said this in black and white and in black and white she never answered my questions and told me to forget about my questions. Nobody else ever responded. Again I want someone of high rank in Delta to answer my questions. Any further lack of response is obstruction of justice. You have the responsibility of addressing very serious criminal issues.

For many years Delta cared about customers. I now believe that Delta thinks that they are an omnipotent being whose only concern is money. I showed you in a previous letter that Delta was trying to rob me for 800 dollars in fares and 4 employees, including 2 supervisors, played dumb by knowing nothing. Kin in corporate found the info easily. Think about this seriously. What does someone do when a person writes letter after letter with no responses. I am an easy going guy and am extremely mad at you. Someone else might not be easy going and try to punish you. When they do this it is your customers who suffer.

I went over to the Southwest Airlines desk, and they were happy to sell me a ticket and allow my dog to board, no problem. They even said their own company policy is to always fly a dog back on a return flight if it had been allowed on the outbound flight. They were disgusted by the predicament the Delta staff put me in. But now I find myself out the cost of my last minute Southwest Airlines ticket. Additionally the only flight I could get on at that point only gets me to Philadelphia at around midnight. From there I will need to wait until the next morning to get a bus or train back to NYC. Because of this I am missing what was to be my first night back at work. Additionally my dog is being forced to spend practically the next 24 hours in her carrier between time spent in airports, airplanes, train stations, and trains. I am livid. Delta has both the worst service and customer service I have ever experienced with any airline.

So, I spoke with the CS rep with Delta, and besides her disinterest in my dissatisfaction she was rude. She gave me a credit which was only expected, and I was told I would not be able to receive a confirmation email about my credit, I had to write down the credit number. Being thorough I went back over the numbers a few times to be sure, by the last time I went over the second credit confirmation number, she had hung up on me! What a way to add insult to injury Delta! Very Dissatisfied, Displeased, and Disgruntled! Not a Fan of Poor Customer Service...

Where does the six days come from and why would Delta care when I rebooked? I asked for a refund for the entire amount and was told they could not do this. After I demanded a supervisor and was on hold for another 5 minutes I was told they would issue a complete refund. This total experience cost me my entire Sunday evening. If an airline cannot for whatever reason deliver the service they have contracted there can be no circumstance where they can refuse to return all funds. The fact is they accept the funds on issuance in the expectation of delivery.

I gave her name, birthday, phone number, but could not remember the address that was on the account. We live overseas but use family addresses in the US. I rattled off every address I could think of, and then she gave me the city (I think because of her impatience). So that narrowed it down to 3 addresses. But not one of them was correct. They were the only three addresses that we knew in that city. So she tells me that she cannot unlock the account unless I give her the address. I told her every other security piece of information. Unbelievable! So I asked, "Does this mean we lose all our points because we cannot remember the address we used?" How do I know that you are not just lying to me and saying that it is not the correct address so you can take our points away!!!

Has anyone else had this experience? I asked to speak to a Supervisor and she put me on hold and then just hung up on me. DO NOT FLY DELTA! NOT ONLY HAVE THEY HACKED THEIR MILES DOWN TO NOTHING (MONEY SPENT INSTEAD OF MILES FLOWN), BUT NOW THEY ARE CHEATING PEOPLE OUT OF MILES! Like I know the account number, name, phone number, birthday, and it is NOT me??? Really??? DELTA=WEAK!!!!! I BET THEY WILL BE OUT OF BUSINESS SOON!!!

Last month we were excited to provide a kitten to a loving family in the New England area. The family had three young children, and we had been informed that this adoption was the majority of the Christmas they were receiving. They had been waiting over 6 weeks for her to be old enough to be fully weaned and ready to travel. On December 2nd, after providing the less-than-friendly Delta staff with the proper health papers and the kitten was in a airline-approved cat carrier, complete with food and water dishes, we eagerly awaited the pics of excitement and joy that always come after our new families greet their little hairless lovelies. However, the contact that we received was the exact opposite of that.

The mother and three children arrived to pick up their kitten to be handed a crate containing a frozen kitten in it. That's right. This kitten had clearly not once been checked on, and over a week after "the incident" Delta is still unable to give us any answers, though they claim a full investigation is being completed to determine what happened. Not only was the kitten frozen and dead, but its water had been spilled out into the crate, further proving mishandling during her transportation from Kansas City to Philadelphia. Who knows what else she was forced to endure along her flight, which included a 2 hour layover in Atlanta.

We have shipped kittens all across the country and never had any issues, however the extent of the trauma and tragedy surrounding this one is too much not to speak out about. Aside from the trauma of losing a beautiful pet that would have been cherished by the family for years, these young children weren't even sheltered from the horror of finding their sweet girl in such a tragic state. The airline didn't appear to have knowledge of the gravity of the situation until the family was standing there, forced to discover for themselves that they had been given a dead animal. The children had to be kept home from school to recover from the shock.

Upon further research, we have learned that this is not an uncommon happening with Delta: You can see this Gawker article detailing the situation. While the article states that less than 1/2 of 1% of transported animals are injured or harmed, over half of the ones that are, are on Delta flights (nearly four times more often than the second highest airline). We also were told of one of our dear friends, and fellow sphynx breeder, who had shipped a kitten via Delta, only to have that airline-approved crate arrived smashed and broken. Thank God her kitten did not suffer the same fate as ours, but the pure lack of responsibility by Delta employees is too much! Please share this story with all your animal loving friends and family. As long as this airline is able to stay out of the spotlight on this issue, they will be allowed to continue mishandling and failing to take care of beloved members of people's families.

Upon arrival to LGA the Delta rep simply refuse to provide any transfer voucher and told my father to take a taxi at his expense. Later when complained - Delta simply said that LGA rep simply ignored (??!!) the agreed and well documented transfer. Shame on you, Delta. Our family will never use your services!

Because of the delay, we missed all connecting flights and were expected to stay in the most disgusting hotel possible with no meal vouchers [If that hotel is any indication of what Delta thinks of its customers, we have problems]. We spent an extra $100 on meals, were exhausted and miserable the whole time. Along the entire route, customer service was a joke. NO ONE took responsibility or accountability as a representative of their company. Not even an apology. That is probably the most infuriating part of it all. We were told to call customer care because there they couldn't handle this in person. [The fact that you don't have a customer care representative at the customer service desk is a problem.]

They just want to rush you on to the next person, take no responsibility and no one can seem to help you, no matter what. Customer care was a joke. They offered some gift cards but you had to use them all at one store. It's obviously a monopoly and the gift cards are provided by the stores, not Delta. NEVER FLY DELTA, NEVER AGAIN!!!

Here is my problem. It is the policy of Delta Airlines to "rebook" me and charge a "difference of fare". I am not changing my flight. I am not changing airports. I simply will miss a flight that I paid for...allowing Delta to resell this seat and I will be checking in at the ATL airport. I am not receiving any additional service or flight, in fact I am accepting less as I will now only be needing the ATL to PHI flight. Two flights have been booked and paid for and yet Delta Customer Service says I need to pay an additional $200+ because I will only be checking in on the ATL to PHI leg of my itinerary. This isn't okay. This is abuse of your paying customer for no reason other than added revenue.

There was plenty of time to transfer my luggage, with well over 1:30 of transfer. It is obvious here that the flight was overbooked and they just decided to bet on tight connections being late to remove passengers and avoid having to ask for volunteers and pay compensations as the European regulations impose. It does not stop here. Went to the customer service desk, spent 2 hours there before finally getting a new routing through MSP which makes me arrive 12 hrs later than my original flight. Having 5 hrs layover in MSP and 5hrs in AMS. When I got to MSP to go through customs, I found out that my luggage never made it and was asked to wait until I get to PDX to deal with the luggage. Ok fine.

Arriving at PDX at 11:30pm, I go to the luggage agent **. While he was helpful in looking up my luggage, he spent over 30 minutes looking up my luggage. He was absolutely rude, discriminatory to my origins, disdainful. He's extremely reluctantly, told me my luggage never left Amsterdam after being asked multiple times. And when we asked about compensation he answered "We will send your luggage to you". When asked who we need to talk to to get compensation and if we could talk to his manager, his answer was, "There is no manager here and we don't give out manager's contacts." He pretended to not understand my accent when he did not want to answer me and instead of asking me to repeat, insulted me by asking me to write what I was saying and then screamed "Next!" to an empty customer line to make us understand we had to leave.

Never has he apologized and chased me out of his counter threatening me and my family to call security if we did not leave as we were asking about possible compensation. My luggage was scheduled to be delivered at 3pm the next day on Dec 24th. It ended up being delivered at 3:30am on Dec 25th missing out Christmas Eve. The tracking number I was given for my luggage on their website was useless as it did not show anything beyond the initial system entry and the arrival in Portland. It is obvious from this that the true reason for my rebooking was not my luggage since Delta never cared to check that my luggage was travelling on my flight on my new routing.

I wrote to customer service through the Delta website and was answered with a 200 dollars voucher justifying that the flight was not overbooked and that 2 seats were still open on that flight. The problem is that five other passengers were in the same case. I was proving that the flight was indeed overbooked and the compensation is a far cry from the European regulations which impose a 600 euro cash or 800 euro voucher compensation for denial of boarding against the passenger's will which it seems is the minimum I am entitled to be compensated given the heinous treatment I was given.

I called the next day about noon and spent over 20 minutes waiting to speak to an agent. When I finally got through I told her that I needed to verify if the reservation was ok. She looked at it and said "hold on I need to check some things with a supervisor". After ten minutes she came back on and said we have to check with Air Ukraine who was picking up another leg of the flight. At this point I realize the problem has not been fixed.

After waiting another 20 minutes, I hang up and call back. At this point I am forced to wait for another 20 minutes. When I get an agent I ask to speak directly to a supervisor, and guess what I have to wait for another 20 minutes. I tell the supervisor I am completely fed up with this and just want a refund. At this point no ticket has been issued. The supervisor immediately hangs up. I call back and have to wait another 40 minutes to speak with a supervisor. While I am hold I get a flight reservation confirmation. When I finally get to a supervisor, I give him the new confirmation number from the email I just received and there is no reservation under that confirmation number. I give him the old confirmation number and he is able to locate it and says the problem has been fixed. This was the third time I have heard that.

I told him that I just wanted my money back and I would fly with someone else. He said he can't refund it because it is a non-refundable airfare. However, it is Delta and their affiliates that cancelled the ticket at least twice. I also asked for a refund after the second failure, and before they claimed to have fixed the problem. My friend and I cannot plan a 7-week long vacation when we can't even be sure that the plane ticket is valid.

When I called Delta customer service when I got home, I was told that because the flight from Puerto Vallarta to Mexico City on Friday, Nov. 28, was through AeroMexico (their partner) they are not liable to compensate us. My confusion lies in the fact that we paid $1,570.84 for a flight through Delta - the confirmation I received when I booked the flight is from Delta and we had no say in who else we flew with. We had to paid upwards of $445 (not including lost wages for my husband, who missed work due to the next day arrival) out of pocket because of a change that was made to a flight we paid full price for. The change wasn't a small one - it was an 8-hour change. I also had to spend over 5 hours (3 at the airport and 2 on the phone) of my time getting to the bottom of this. Delta also claimed this was a "rescheduling" and not a "rebooking," but when I pushed, they said they couldn't provide any proof of this. They also provided me with language that said they are not liable to compensate due to rescheduling, which seems extremely convenient to them and awfully fishy.

The person I spoke to at Delta- he refused to give me his name- was super condescending and rude. He ended up hanging up on me after 30 minutes on the phone, but I had been on hold and talking to various people for over an hour and a half. Everyone I spoke with seemed unwilling and unable to help, and don't seem to have a problem not providing answers to paying customers. There are very few times in life where a customer doesn't get what he/she pays for and has so few rights as they do with airlines. There are also few things that are as expensive as flights. We did not get what we paid for, and had to pay out of pocket several hundred dollars, but Delta doesn't care at all. Not one bit.

I got to the counter and the ticket agent very curtly asked what was in the box. I responded that it was adaptive equipment, as I was directed to by my service's wounded warrior program. He informed me that a bike was sports equipment and not adaptive equipment to which I asked that he call his supervisor. Then I got the old "I AM the supervisor" routine. He told me that he couldn't help me and that I'd have to find a cargo service to fly it to CO for me... at 0500... with no transportation and no resources to even point me in the right general direction. When I asked how I was supposed to get my recumbent over to the cargo terminal he said that he "didn't care and it wasn't his problem."

I think it was about at this point that I broke down in tears. Here I am, basically stranded in an airport 90 minutes from home with no apparent way to get my bike to the games... the bike I NEEDED TO COMPETE! I was already beside myself with the anxiety of the competition even before this dirt bag showed up. I love that I even told this yahoo that I was a wounded warrior - he said something to the effect that I didn't look wounded. I asked him for his name and he promptly retorted that he didn't have to tell me. I damn near lost it before he decided to simply walk off.

Maybe 20 minutes later another gentleman came over and I tried to reason with him. He finally mentioned dirt bag's last name, which is **... but I'll call him dirt bag. I wish I had gotten this new guy's name because he actually seemed to understand that the way dirt bag was treating me just wasn't acceptable. My memory is fuzzy from this point on. I really think I had a panic attack. I think a lady from another airline was given my ticket and they said they could help me as long as my bike would fit in the cargo hold (commuter aircraft). I did end up reassembling then disassembling my bike by the time all was said and done, but they were able to help me.

So I get through security, no thanks to the TSA, and upon rolling up to my gate who do I see but dirt bag himself pretending to lounge casually in a chair right next to my gate. I'm convinced he was trying to do anything and everything he could to ensure I wouldn't get to leave with my bike. Twice I saw him disappear and twice I was called to the gate by an agent with 20 questions about my sports equipment. But, finally (hallelujah) I did make it out of Columbia. Oh yeah... and I still won GOLD despite it all.

It is so comforting to have 50,000 miles in the Delta SkyMiles program that are practically inaccessible. I would love to deal with a company that actually cared about their customers more than swindling every cent from their customers' pockets. Thank you Delta, for letting me build up my account, travel time, and investments - all for a sour taste and the blatant bare minimum.

So I take the morning flight. I arrive on Dec 1 to take my rescheduled flight. I arrive and the flight is delayed due to mechanical problems. Again! But at least this time it was delayed for only 30 mins. I arrive to salt lake city and have a 2 hour layover. I waited and went to the gate 30 mins before takeoff. They announce that the plane has been grounded due to mechanical failure. 3 times in a row. It's good they catch these things but the percentage of mechanical failure for this 1 trip has been 100%. I am now frustrated because this trip is for business and I had a schedule planned.

Since my delay is all delta's fault I call in to see what can be done. Keep in mind that due to the rescheduling of my flight the night before had caused me to lose 1 night stay and a rental care rate increase by 300%. About $275 worth of out of pocket expenses. Delta tells me they can give me a $25 voucher. That does not cover anything and I am pretty concerned that all of their planes are broken. They say they cannot do anything until I land in Denver. Maybe a better question will be, will I ever arrive? Broken planes, bad customer care, no credibility= Delta Airlines.

Worst customer service experience ever till now. Never seen customer service who is so rigid and not willing to discuss any options to make things work for both parties or at least explain why things are in a certain way. A similar thing had happened with one friend of mine in Continental airlines and people on call helped her and tried to look for workable options for her. Now I'm stuck with this. I also asked if I can cancel and rebook the flight. She instantly said that's not an option. Regret big time booking a flight from here and recommend that it's better to pay a little extra in the first place than to go for a cheaper flight and later on run into all sorts of issues. This probably is my last flight from Delta. I would any day pay a little extra and be hassle free rather than go through rude, nonsensical behavior from people who have no idea how to talk to people.

The customer service rep then said that she could not help me and that I would have to go around the corner to the other counter. I go over to the other counter where there are two representatives and state my situation and their response is, "Unfortunately, I have to go, but you can contact a customer service rep on that phone over there in the corner." Apparently they both had a flight to catch but I look visibly livid so one of them stayed behind to help me. She then, after another minute, said that she really had to go and that I had to go back around the corner for the original rep to help me. I then walk back over there and she then wants to charge me $50 for missing my flight. I have flown at least 100 times in the last 5 years so I am not unfamiliar with airline practices and I have not come across another airline company that charged for missed flights. She then proceeded to tell me that $50 is a courtesy to me instead of $200 for changing flight reservations like she's doing me a favor. I paid the $50 because I needed to get to where I was going.

I called the corporate office to try to get this $50 refunded and filed a complaint about the customer service I received. They refused to offer me any compensation nor did they refund my $50. In the end, I received extremely poor customer service and was charged $50 for it. Needless to say, I will never fly Delta again, not even if they bribed me to.

At Charlottesville airport I talked to Norm and showed him my luggage as it has a hole in it and the zipper was destroyed. He gave me a phone number and I called it and many others. I tried to do it online, but it asked for a reference number and I do not have one. I did not get a red book? That is what a Delta agent told me as I tried to get help when I landed in Sarasota and went to pull out my clothes. I am asking for someone to contact me back and I have heard nothing. A single passenger left in an airport and kicked out of the same airport? Nowhere to go? Why could I not get a flight till noon? I was in standby and was told by another Delta agent that a plane left for Atlanta earlier that and with 4 empty seats. I am still having a problem with how all of this went down. I cry everyday when I think about this awful trip home. Please contact me. I want my luggage to be paid for. Thank you for your time.

After several attempts to speak to a supervisor I was told to no longer write in, I would not be responded to. Had we not originally been told that or if my mother was not refunded her portion I would not continue to write in. We could have simply flown another airline and gotten a full refund due to his death but were told to take care of it this way. If I try to call in it's a 30 minute wait.

Every time I write in it takes 7 days to get a standard response and then I have not been responded to since then. I also filled out a survey and just received this response that it was "deleted without being read". So Delta sends out these surveys but how many people actually put a read receipt on them? I did and it was deleted without them even reading it. Nice customer service!!!

On Monday Andrea called me back exactly when she told me she would to tell me the entire issue had been resolved and that a full refund would be issued - she was awesome but it gets better. When I talked to her Monday after she had done all of this work, I told her that the issue on my end had been resolved and we would be able to keep the booking - but remember she had already told me that she had cancelled it for me as I requested. It could have stopped there and I would have been impressed - but Andrea called me back and said she would reinstate my booking - a process I am sure took her a great deal of time, a process she absolutely did not have to do for me as she could have just told me to rebook on my own (which I would have done). Andrea is a GEM and a great reason to use Delta airlines.

I have used Delta for this school trip each of the past 4 years but admit I don't always use Delta for my personal travel. Let me state that I WILL NEVER use another airline for any trip - business or personal, ever in the future except Delta. Andrea has gone above and beyond - I only wish I had asked for her office address so I could send her some flowers!

I promise you, I was careful to make sure I was NOT paying for a $1500 ticket. My credit card bill comes thru and you guessed it. I had been taken. Calls to Customer NO SERVICE is futile. THE LONG AND SHORT OF IT IS THAT DELTA IS EXTREMELY DECEPTIVE AND IT IS BUYER BEWARE!!!!

I alerted the counter to please call ahead and let them know we are on the way and was immediately told "you will not make it". There were 10 to 12 of us and we all started running to the tram first, then to the gate. We arrive 1 minute before it is due to leave so I thought we had made it. The person at the gate tells us we are too late and the doors have been closed. I let her know we were there before it is due to leave and her reply was "If you are not here 10 minutes before you are due to leave then you are late". I let her know that was unacceptable and went to the ticket counter.

At the counter I let them know I wasn't happy with the process and that I had flown many different times with departures being held for connecting customers. Again I was told "we don't do that in Atlanta". We now get a subsequent flight assigned. Instead of going directly to Honolulu we now go to Minneapolis to Seattle to Honolulu and arrival time is seven hours later.

On the way to the new gate I chat with the other fellow flyers stating how it sucks that we have to go through two other cities and they say "Oh we were booked San Francisco to Honolulu, not the way you are booked". I go back to the counter and now I am truly not happy. The person at the counter says “Oh yes, let me take care of that.” And looks at me to say, “We only have one seat available which one of you would like it'." Great response. On to Minnesota. Get on the plane and the first announcement is we have an unexpected delay.

Two of three of my flights have been delayed, just not the one I needed delayed. Make it to the Minnesota connection and my wife notices they put us in different rows, how nice. She asked them to correct that and they say "Sure just step aside and we'll take care of it." We wind up having to wait to almost the end and when we board we are one of the last five entering the plane and they announce no one else can bring on their carry-on's since there is no more room in the overhead bins. Yikes!

While on the flight the Flight Attendant notices I'm not in the best of moods and asked if something was wrong. I let him know not to take it personally but this was the trip from Hell. He asked about our connecting flight and I told him we were just staying on the plane to Honolulu. He responded that everyone needed to deplane in Seattle and asked if we had a boarding pass for Honolulu. No they did not give us one. We got to Seattle and I asked about our boarding pass at the counter and just got "we'll call you". I saw the Flight Attendant speaking with the people at the counter and he was trying to help us out since we were at the back of the plane for at least a better seat assignment. The Flight Attendant's name was Frankie ** and giving credit where credit is due he went out of his way to provide great customer service. He was the first one that did so for Delta that day.

I was never called by the counter so just went up to get back on board the plane and when they scanned our previous boarding passes they didn't work and again asked my wife and I to step aside. I went to the counter and find out they somehow had put us down as never having boarded the Minnesota to Seattle Flight, so now they couldn't board us on the Seattle to Honolulu flight. The lead counter person had to call all over to correct the computer problem while everyone filed into the plane. Once again we were one of the last people to board but now we didn't have any carry-ons to check but I was concerned just about getting on the plane. We finally get in to Honolulu after 8:00PM when we were suppose to have arrived at 1:00PM. For the Atlanta to Honolulu they had a meal on the plane, that we paid for, while for our inconvenience they gave us peanuts and pretzels.

I don't usually fly Delta but had decided to try them because I also had a round-trip flight scheduled with them from Raleigh to Chile for Business as soon as I got back from Hawaii but after that trip I'm not looking forward to any more trips with Delta. I have flown literally hundreds of thousands of miles with numerous airlines and invariably things happen. In my previous experiences the other airlines have always tried to be accommodating and compensating for your loss not just tell you "too bad it wasn't our fault". My own opinion was that the original flight from Atlanta to Honolulu had standby passengers and when we didn't get there they boarded those and we got screwed. It would be hard to believe they would just leave empty seats when customers were coming. Airline companies are basically in the customer service industry so just a heads up for all of you trying to decide what airlines to use.

I want to complaint 4 things: 1. The website is not stable, the bank has told me first transaction did go through, but I did not receive any confirmation email so I called the bank to hold on that transaction. 2. The customer service over the phone is not professional, it takes him 20 minutes to gather information and find a ticket! 3. The manager "Edward" was not trying to try to explain the difference of the price and propose possible way to help customer get what he wants. He insisted that what he gave to me is the only correct option and making me feel like I am stupid first time buyer who does not know how to buy air ticket at all. 4. The phone system and web are not synced, I will be feeling really cheated if I purchased the price phone sales quoted for me.

Overall, purchasing the ticket took me a total of one hour with a very bad impression on Delta's customer service. Hopefully someone can address my concern and have the manager Edward explain to me why the above 4 issues were happening. I have no power but I tell the story to people around me. P.S. you can check reservation ** for more details. But price I got is okay so I still give 3 stars in value.

As a side note, I was looking for flights on Delta from St. Louis to New Orleans before I learned how unreasonable Delta's terms would be to do that. At first, I found the flight I wanted for under $200 (still more than Southwest, but in the same range). While waiting for a callback from Delta customer service (about 15 minutes), that price went from under $200 to nearly $500!! In less than a half hour. Just another of the many examples of how Delta screws its customers. If I did business this way, I would be out of business in no time. What a ripoff Delta!

As we are new to the US, we have no Delta airline membership, we are at the bottom of the food chain. When we boarded the flight, there were people in our seats, the air hostess was extremely rude and we were made to feel like criminals. This is the first time I have ever experienced such POOR customer service. It is unacceptable that an airline's "policy" is to overbook flights by up to ten people. They told us this. Our money as good as anyone else's, we booked in advance, arrived at airport early and paid full price. Had there been any indication that we may be off loaded, then we would not have proceeded with the booking. This practice must be dealt with.

When I returned home, I found in the bags messages about them being damaged; stating that they needed to be addressed in a timely fashion. Next day, had to pick my 95 year old Mother up in the nursing home in Mobile, Ala., where she was a part of a respite program through the VA (she was in WW2) and the very next day thereafter I first contacted DELTA about the damaged luggage.

Fri, 13 Dec 2013 16:02:08 +0000, I tried again. I included a scan of the paperwork found in the luggage. Copies of the flight tickets. Photo of it by our rental car showing it was in good condition, surely when they would enlarge it even more! Thu, 23 Jan 2014 07:54:30 -0600, I received the following email: "On behalf of Air France, KLM, and Delta Air Lines we appreciate the opportunity to review your comments and apologize for any inconvenience caused by the mishandling of your baggage. Our goal is to reply to you within 10 business days. However, due to the complexity of certain situations, additional time may be required to respond."

I have YET to hear from you about my luggage. This is the fourth time filling this out. I only received this one email back. This is unbelievable. The second time I wrote, I indicated that I no longer had the ** email address, that you would have to respond at: ** and that I would be going away in spring of 2015 and for the previous trip... It was brand new luggage before it was ruined by your company. I still have the same phone number so there is no excuse as to why I couldn't be called. The supporting documentation is now on a computer that has had a virus and I had to get a new one. What is going to be done about this? And when???

Very dissatisfied with Delta, and have used Delta many times since my very first flight to Houston from Newark at age 20 in 1975. In planning the trip for next spring, should I consider another airlines and not use Delta anymore???? Respond in a timely fashion, will you please. Very, very unhappy. I called them and for the first time I was given a claim #, and to call KLM. Called KLM and they said it was denied.

The trip to Rome was very good. All services were by Delta. Shortly before I was to return from Venice, we were told that Air France pilots were going on strike and that may affect my return trip. Since Delta had booked the trip, an effort was made to arrange return flights, but until almost our original departure time, we were told that the part of the Air France flight (VCE, CDG, ATL) was not yet cancelled. We then received notice that our original flight was cancelled and that a substitute flight had been arranged by Delta flying Lufthansa through Frankfurt to Atlanta.

On arrival at the airport in Venice, at check in with Lufthansa, we were told that the reservation was confirmed but we had to go see Delta for final approval. The Delta counter was closed, and was intended to be open only later in the day after the scheduled Lufthansa flight departure. The lady at Air France seemed surprised that the approval had been requested, but after working with the computer for a while, advised that the problem was solved, and delivered a printed confirmation document which reflected a Delta confirmation code of **. She was most courteous and helpful.

When we again went to check in at Lufthansa, we were given boarding passes as far as Atlanta, but were told we should get our onward Boarding passes for the Atlanta/Tampa section at Atlanta at the customs check in facility. We were shown however that the baggage was checked in for our complete flight and given a stub that we assumed confirmed the fact. In Atlanta, after passing through Customs, we went to the Delta customs area counter, showed the above referenced confirmation documents, and were issued boarding passes on to Atlanta.

The lady at Delta seemed to take an extraordinary amount of time on the computer and the phone before issuing the boarding passes, but mentioned no problem to us. When I started to put the bags on the counter for check in, we were told by her we did not need to do so, as the bags were already checked in for our flight, and all we had to do was leave the bags with the service people.

We then went to the Delta Lounge for our over two-hour layover, and were told that we could not use the Delta lounge near our B-11 gate. I explained the details above, but I was told I did not qualify for entry even though we had purchased First Class tickets on Delta from Delta, and had confirmed reservations on Delta. I was then told that my American Express Platinum Card would let me in, but was only good for me, and that my companion could not go into the lounge unless I paid $29.00. I asked to see a supervisor, and was told a supervisor would be there in a few minutes.

My companion and I went to two of many empty seats immediately opposite the counter, and I was told that we could not stay there to await the supervisor. I said my companion could sit in my seat and I would stand up to await the supervisor. After about twenty minutes, I inquired about when the supervisor would arrive, and the lady attempted to make a call. In a minute or so she told me that the supervisor was with another customer and would come as soon as possible but it may be fifteen or more minutes. She then said she had confirmed with the supervisor that my companion could not sit and wait unless we paid $29.00 to Delta.

I confess I became angry, so I told the entire story to the two other Delta people there and asked that they make written notes of the event so that someone could not later deny what had taken place. One lady said she would try to help me but had been told that Company policy gave sole authority to the first staff member contacted by a customer. I said we were both going to move outside the Lounge but wanted to be contacted when the supervisor arrived. I was told I would be paged if I had not departed before then.

We sat at a bar immediately across from the lounge and about 15 minutes later the supervisor arrived. I insisted that he listen to the entire story and even examine the documents I had with me. He listened, and then went and had a long conversation with the first lady contact, and reviewed the computer. After some time he came over and said the lady had not been given all the facts, but that after reviewing the matter he determined we could both come in, and he apologized for the misunderstanding.

I pointed out that she had been given the facts. I confronted him with the question of whether he had told the lady, based only on his conversation with her, that my companion could not wait in the lounge for his arrival, and he confirmed that he had told her my companion could not wait (using my chair) unless we paid $29.00. He again said he had now confirmed that we both could use the lounge. Since we had less than 15 minutes until our planes departure, we declined to enjoy the Delta lounge.

On arrival in Tampa, our luggage was discovered to have been probably placed on a later aircraft because the tag in Venice placed it on a later plane. I explained our need to get the luggage so that some contents could be transferred to my companion for a flight the next morning and asked when it would be sent to our condo. I was told that it would never be sent. I would have to come get it because the baggage being placed on the wrong flight and that was my fault. Baggage was only delivered if it was Delta's fault that it was not placed on the proper flight.

The next morning, since my companion was leaving for Baltimore that morning, we called and confirmed that we could, as we had been told, pick up the luggage and was told that the luggage area would be open at 7:00 am. Arriving at 7:10 we found a note on the door saying it would be open at 9:30 am. The upstairs counter was then contacted and after some period of time, someone came to give me our luggage. I say me because there was no enough remaining time for the transfer to take place and my companion had departed.

Clearly, mistakes can happen. Sometime two mistakes can compound a problem. But the problem here is that in each instance, Atlanta personnel gave the benefit of the doubt to Delta. Regardless of what facts were explained by the customer, Delta concluded it was that the customer that was wrong, and the customer had to suffer unless it was absolutely clear that Delta was in some way wrong.

A complaint was submitted to Delta. They have not responded as of this time.

I arrived at Gate G9 to see two employees chatting among themselves and literally ignoring that I was there... I had to interrupt to ask if I could get on my plane... The response from the other end of the podium... "you missed it." I replied "It's still right there, I can see it." His response "you missed it"... I became quite upset at that point knowing I was stuck in a strange city with no resources and no money... He then replied that the next plane is tomorrow morning at 11:30 (9/20/14) to GEG, then slapped a voucher on the counter for a free night stay in a local hotel and walked away....

Disgusted with his service I turned to find out where I was and how I was to find a way to the hotel as I got not one bit of help from him! I stumbled through the airport trying to find out if and when I might get a shuttle ride to the hotel. I tried to stop a man in an electric inside shuttle to ask for help and/or get a ride as my leg was in great pain at this point after trying desperately to catch a flight that I had no chance of catching. He looked at me and drove away, empty with no other passenger whatsoever.

I guess a little bit of help and compassion would be the order of the day when your airline has caused the entire situation and not just ignoring the customer and letting them worry about their next step. Unbelievable to me! I spent the night in a hotel and left the next day for GEG as scheduled at 11:30 am without any food and very little sleep... Thanks Delta for your customer service, it is the worst I have ever encountered!

However, the Delta SkyClub at LAX wouldn't let us in even though we were flying internationally on a business elite ticket. That downgraded the experience slightly. We got to the gate and the plane was huge. Boarding was delayed due to late flight attendants and late passengers. We were the first people onboard the plane and it smelled fresh and new. Be careful when boarding because we sat in the forward cabin of Business Elite. I accidentally went the wrong way, but it was an easy fix. The plane was completely full. We left the gate about 15 minutes after the normal time. We were on the tarmac for about 20 minutes because we were 8th in line for departure. After takeoff, the flight attendants passed around hot towels which was a nice touch. I began to watch Draft Day as I had not seen it yet. I ordered for my appetizer. I ordered the Seared Five Spice Tuna and Asian Noodle Salad, I also got Tomato and Basil Soup. The tuna was perfectly seasoned as were the noodles. For the second course, I got the Mixed Green Salad. That was amazing. The main course was Braised Beef Short Ribs with red wine sauce, parsnip puree, and baby carrots.

It was nice to see no filet mignon as airlines will typically make it undercooked. The dessert meal was next, there was a selection of Fine Cheeses and Wine Pairings with fresh fruit, Vanilla Ice Cream Sundae with selection of toppings. Soon after, I put my bed into flat-bed mode. I decided to watch a few episodes of The Middle which was fantastic. I fell asleep and woke up after 8 hours of a good sleep. We were about 2 hours from the destination. The flight attendants seemed energetic and happy. We soon got the Pre-Arrival Meal which was an assortment of breads with fruit. Then, we got breakfast. I got the Vanilla French Toast with syrup, scrambled eggs, and sausage links. The eggs were perfect and the french toast was amazing. Before landing, the flight attendants came around giving out customs passes. I got through customs in less than ten minutes. I almost forgot about the amenity kit. It had all of the essential needs for travel. The flights were amazing and I was rested and relaxed for my meetings in a few hours. All in all, an amazing trip. Check In- A+. Lounge- B-. Meals- A. Flight Crew- A+. Plane- A+. Best Trip of A Lifetime!

The completely unhelpful Delta agent apologized for the inconvenience and told me the soonest flight he could get me on was again, US Airways and not for another 2 hours. Generally there are flights from PHX to LAX every 1-2 hours so this was ludicrous to me. I had to once again take a shuttle and go through TSA to go back to the airline who had just turned me away. The fact that Delta did nothing but apologize and push me onto another airlines tells me that they care very little for my business. Having an injury and having to go back and forth between terminals and the hassle of going through security only made my condition worse. Now I still don't know for sure when I will make it to LA and am losing money by not being able to get to my job, which was why I booked the earliest flight out. I will never book Delta again.

We arrived in plenty time for our flight and all the time we were waiting there was an announcement being played about the carry on limits. There was even a measure beside the booking in desk if anyone was unsure of the size. Why then do Delta staff allow people to take luggage on which exceeds the size limit and in addition more that one item. Then when it comes to our zone to board the flight I have to ask the staff to allow me to take this bag on and be refused.

I had to remove the items I had purchased for my husband's comfort and carry them on individually instead of in one compact bag. I have never been treated like this in all the years we have been traveling to USA. This is the first time we have traveled with Delta, on the recommendation of a friend, but we will never use Delta again, and certainly never recommend your airline.

Granted, we left Philadelphia that day at 2pm because I started school that day and couldn't leave early. Plus, it was rainy and traffic was terrible, so we didn't make it to the check-in counter until 5:40pm. But because of her lack of common courtesy, my sister had to rebook her flight for Thursday (with Air France). We are not even sure that she will be able to make that flight because of the motion of strike by Air France's Pilots from the 9/15 to the 9/22. The agent had the I don't Care attitude. Her facial expressions by looking at us were so dehumanizing that I don't even have the words to describe how I felt. My sister is a first grade teacher at an elementary school in Abidjan, and her job is now in jeopardy because of the agent's unwillingness to help us. I'm saddened by her action. I'm hurt and disappointed.

And to top it all off, Delta was NOT willing to provide vouchers for hotels in the NYC area. Gate agent provided boarding passes for the next days flight out, did not go above and beyond at all. I did ask if any other airlines were available to Syracuse that evening. I know in fact there are. No response.... This is not what one wants to experience at 10:00pm. We were also told there would probably not be any hotels available due to the holiday (Labor Day). I luckily found a room on my 2nd phone call. I guess I should feel lucky myself and flying partner found a room. The other 4 slept in the terminal and handled like champs. I will be avoiding Delta at all costs in the future, as they DO NOT care about their customers, only those who purchase those prestigious 1st class seats. Not the way I wanted to end a great vacation.

Told me to get one of those travel pillows to make my trip more comfortable and not fall into the seats next to me! Filed a complaint on Delta.com. Responded to why the flight may have been changed, not my seat assignment. Went on Twitter. Someone responded, but again said they couldn't help. Call customer service again, asked for supervisor. Mark was able to give us aisle seats on our long haul return flight but said he couldn't do anything about our long haul to Europe. Said I had always been assigned to center seats.

I told him, I did NOT pick those seats! Customer service put us there and that I wanted different seats. The seats I originally booked. He said I was getting transportation, no seat was guaranteed. When I asked to speak to his supervisor, he said she does not take phone calls. I asked if there was another person, venue, to called to get this resolved. He said no. I said there must be. Other industries have places to make complaints. Surely, it couldn't matter to him if I went another route. He got defensive, said I was out of line for questioning his desire to help me. So my only recourse is to wait until I get to the gate and see if they can change my seat.

1. Disappointment. An email notifying me of the travel documents for the trip in December were not expected, so our party of 3 held up the line for baggage check-in while we waited, and the rest of the line waited 20 minutes to get us through the line at Delta.

2. Embarrassment. The booked shuttle had no name or information available at the Las Vegas airport to determine where and how to be transferred to our hotel. We waited 25 minutes, while the rest of the passengers passed us by. Finally after calling the shuttle, a van with very small print had someone wave us over to their vehicle.

3. Confusion. The line at New York New York hotel was 20 people back at 5:00 pm. When we finally checked in the $26 per day fee was expected, but information about the newspaper, business center, and exercise room was not forthcoming. The reservation desk also tried to "upgrade" us for another $25-$100 per day, which we were able to decline.

4. Rejection. We attempted to use the business center to print some documents and ended up being charged another $16.

5. Frustration. For two days we did not leave our room until 3:00 pm, and returned 10 hours later and the room and linen was still not changed. We contacted the front desk and was only able to secure fresh towels.

6. Inconvenience.

We were then told we would have to wait 3 more hours until they flew in a new staff of flight attendants at 10:30pm. When they arrived (7 hours after our initial departure time) we reboarded the plane, and guess what? The plane was STILL malfunctioning. The SAME problem was not fixed, even though they had 3 extra hours to test it after they made the announcement that it was successfully repaired, while we waited for the new flight attendants to arrive.

We got off the plane and were given vouchers to a hotel which we arrived at at 1AM. The room vouchers were for queen beds not double and I did not want to sleep with my travel companion so I was forced to sleep on a couch. When I asked the receptionist at the hotel why I couldn't have a double bed she said the vouchers from delta didn't allow for that.

When I called to rebook our flight for the next day, we were told there was only one flight available (with a transfer and horrible travel time and duration). I decided to look online myself and found MANY, MANY other suitable flights for 4 passengers that the Delta rep (with an attitude) couldn't find on her own. I got a supervisor on the phone to book the flight and was offered a $150 delta voucher per person (which at this point are worthless because why would I fly with them again)? And why do they offer $1,000 to passengers willing to give up their seat on an overbooked flight. This passenger only had to wait 6 hrs to get the $1,000. I waited INVOLUNTARILY 9 hours in the airport and then overnight to depart on a multi-flight leaving the next day, also losing my direct flight option....for $75??

The kicker to the story is the next day I had a feeling there would be an error with the vouchers since that is how everything was going so far and I was right. Delta had no record of a supervisor giving us $150 vouchers and said $75 is the max we would receive. A similar flight cancellation happened to a friend on Jet Blue and she got a 5 star hotel and a $400 voucher. I warn everyone reading this to fly Jet Blue or any other airline other than Delta.

So I ask to speak to a manager, her respond, "for what you need to speak to a supervisor, she's just going to tell you the same thing I'm telling you." This is unacceptable. I wish I had her name at this point but since all the calls are recorded I'm pretty sure you can go back and listen to it. After arguing with her she then passes me to the supervisor by the name of Ruth who then tells me there is basically nothing that can be done because Delta airline won't let me board because I don't have the card. She then processed a refund for my flight and now I have to wait until my bank is able to process. In the meantime I have no flight. Very convenient. Attach to this flight was a one way flight coming from Santiago, Dominican Republic for my 6 year old who was bought the same day with the same card, but for some reason on her reservation, it doesn't require to show the card. I don't understand how. SO today I called to cancel the flight for my daughter and the manager is talking about a penalty for canceling the reservation. She also states that is not fair that I was able to buy my flight some where else.

At this point I'm extremely upset. So at this point I only have a one way flight to go and no flight to return because now I have to wait for the money to be available to purchase my flights to return and very high cost. Thanks to Delta. I'm going to contact consumer affairs with this issue because the way I was dealt with is disgusting. It's not fair to me that I have to go through this stress all because Delta's rep don't know how to communicate with the customer who are paying to use their service. This is going to get escalated because it is truly unfair. Very Very dissatisfied.

When I arrived at the outside terminal, the curbside check attendant advised me that all baggage check in was inside. When I walked in, there was an “expeditor” agent who told me to stand in line when I asked her where the baggage drop off was since I already checked in online. Since I knew, I could not wait in what appeared to be a long line. I went up to the counter to ask if an agent could help me expedite a baggage drop off. I was then told to go walk over the other side (right side from entrance) so someone could help. When I did that, the agent told me walk over the other end of the counter. Then that agent told me to go back to find the supervisor with a red jacket back to the other side (left side from entrance).

By the time I got the supervisor’s attention, she said she was busy and that I had to wait my turn as there was another person she was helping. The agent who was accompanying the woman with a red jacket, **, told me cut off time at JFK baggage check in is one hour and that 45 minutes is only available in LGA and that 15 minutes is a privilege grace period and not a rule Delta must abide by. They tell me to stay put and wait at the counter while they both walk away from me to the other side of the desk and say they would return.

Meanwhile, additional precious minutes have elapsed with total chaos and each agent telling me they had no authority to help me check in my bag. At about 7:25 am, I am still in complete desperation for someone to give me some help and assistance. When I find the other agent on the other side of the desk, she says she will have to book me on the next outbound flight. Meanwhile, no one has given me any information about when the next outbound flight to MSY is.

By the time, I walk over to the other side of the desk to find the agent, **, who was the red jacket supervisor, she says she will help me but says the next outbound flight is at 6pm from JFK but LGA flight is at 10 am. When she looks into the change fees, she says unfortunately since I have an award ticket, she cannot override any fees and calls the award desk rebook which says the change will be an addition $150 and 7,500 miles. Since this was a business trip for a one day trade show in New Orleans, I could not afford to be rebooked on an evening flight from JFK. I had to get on the flight from LGA and was rebooked on flight DL5973 and took a $38 cab ride from JFK to LGA.

I am appalled by the total lack of professionals and customer service from entire team of agents all working that Saturday morning at JFK. There were about 4 or 5 agents I asked for help and NO ONE initiated any responsibility to help me. Had one person took an initiative to help me in the very beginning, I do not think the sequence of events would have occurred. I have been a fan of Delta’s marketing initiatives, the customer focused “first class” service and mission statement from your CEO in these past few years, especially since your merger with Northwest Airlines. However, this incident has left me questioning if I will ever decide to take another flight with you, part ways with my long standing membership as a Delta Skymiles FF program member and will be canceling my American Express Delta credit card which I've enjoyed these past five years.

This is the first time flying in my past 25 years that I've encountered such horrendous and appalling customer service and lack of professionalism. I have never been charged so much for change fees for rebooking (especially confusing for award ticket which used to reward customer with most flexibility for the ticket). I will voice my dissatisfaction actively and truly shame on the entire team of Delta employees who was working that Saturday morning at JFK during check-in, particularly the supervisor with the red jacket. It’s totally confounding to me that you can run an organization who are not properly trained for customer service. Has your bottom line, profit making become so important in the airline industry that customer service standards have sunk this low?

Since then I have received no update on when to expect my luggage to arrive. I talked to a Delta baggage rep on the phone - she had no update. No updates online, either. Delta only operates one flight a week to and from Roatan. I sincerely hope they are not expecting people to wait an entire week for the luggage to arrive - especially since I'm returning to Roatan next week (I live there part-time). I'm normally rather pleased with Delta (I've never had a really bad experience with them until now). But they've really dropped the ball on this.

Phil and Fran **

Original Review: Aug. 21, 2014

My wife and I were on Flight # 2514, from Vancouver, BC to NYC-Kennedy, on an overnight flight, which left Vancouver on August 14, 2014 at 10:20 PM. Our confirmation numbers were ** and **. We had purchased economy comfort seats because of the long overnight flight at an extra cost of $178.00 for the two seats. Our seats were 11E and 11F, a window and middle seat. I sat in the middle seat and my wife had the window seat.

The flight was completely full. The gentleman who sat in the aisle seat, 11D, was extremely large, probably 350-400 pounds and 6’4”-6’6” tall. I am sure he purchased an economy comfort seat because of his size, as it is unlikely he would have fit in a regular seat. He had to request a seat belt extender to be able to use the seat belt. He encroached on my seat space to the point that I had to move into my wife's seat space, leaving the arm rest that was between her seat and mine in the up position. I could not move at all in my confined space and was extremely uncomfortable the entire trip.

My wife, Fran, was equally as uncomfortable because I was forced to encroach into her space. I would have asked to be reseated in another location on the plane; however, there were no seats available. I would have also asked the gentleman to move over, however, that was impossible as he was already encroaching into the aisle as much as he was encroaching into my space, so there was no place for him to go. I am not discriminating against obese oversized people in my statements here, as they have an equal right to fly, as much as I do. But I don't think a person has the right to encroach on another passenger's space, especially when we had paid to get extra seating space for the long flight.

I looked up Delta's policy regarding space for oversized passengers. It appears that you have a policy to protect those oversized passengers, but nothing to protect passengers who are encroached upon by such oversized passengers. It is not fair that we had to be terribly uncomfortable during our long flight because an obviously oversized passenger caused that discomfort, especially after we had specifically paid an extra charge so that we would have extra space for our comfort.

We would ask that Delta refund the money to us that we paid for the economy comfort seats, since we received no benefit or service for the money we paid. Also, we think you should establish a specific policy, as other airlines do, for the benefit (comfort) of all your passengers so that they are not made uncomfortable by over-sized passengers.

I sent the above-letter to Delta after our experience last Friday. They responded with the following email.

RE: Case Number **

Being cramped during a long flight is not a good experience. I’m sorry you were uncomfortable when you were seated next to a large passenger. Here are the guidelines we follow to help make a large passenger, and the people sitting nearby, comfortable. Sometimes, we ask the passenger to move to a location in the plane where there’s more space. If the flight is full, we may ask the passenger to take a later flight. We recommend that large passengers purchase additional seats, so they can avoid being asked to rebook and so we can guarantee comfort for all. I apologize for the inconvenience caused to you and your wife.

Your comments are very important because they highlight areas where we are falling short of your expectations. I have shared your comments with our In-Flight Service team, so they can consider your experience when making needed changes to improve our service.

Bonus Miles

While I'm unable to honor your request for a refund, as a goodwill gesture, I’m adding 5,000 bonus miles to each of your SkyMiles accounts. They should be transferred into your accounts within three business days.

Philip, you are a valued customer and we hope on your future travel with us, you will have a wonderful experience.

Regards,

Patrick **

You Share, We Care

I did some research on the actual value of the SkyMiles Delta "gave us", and determined that their value was about one cent per mile, assuming we could buy a ticket on a future flight with SkyMiles, the value would be $50.00 for each of us. Of course, we don't have the additional SkyMiles necessary to buy a ticket, so the value of what he "gave us" is essentially nothing. Mr. Columbus gave no justification for not refunding the extra money we paid for "extra space", even though he obviously knew exactly what the problem was. Delta's policy, if it is a policy, is not one that was enforced in this case, and had I made an issue of the matter and refused to sit in my assigned seat as the plane was getting ready to leave, I am sure we would have been asked to take a different flight, not the over-sized person next to me. But I wanted to get home and decided to just "suck it up" and put up with the discomfort until we got home. It was a miserable experience that no one should have to put up with, especially when we had paid additional money to get "extra room" on the long overnight flight.

After looking through the many complaints against Delta and the common theme of arrogance and lack of caring for it passengers, I decided to put this all on your site to let people know this is what they can expect from Delta. If others think we have been unfair in our assessment of how we were handled by Delta, they can proceed to book flights with them. For us, it will be a long time before we we ever book a flight with Delta again.

It was during this time together, my wife and I asked about, "How do we handle the balance of the trip and gratuities paid?" Officer ** said, "Once you get settled in Atlanta, call Royal Caribbean and tell them what has happened. I am sure they will help you. You should not lose the balance of your cruise." This statement was repeated in some form or another from all front desk personnel from Diana **, Ana **, to Cherise **. After working with the Customer Service Staff and hearing those words repeated over and over from different Royal Caribbean personnel in such a trying time, we knew we selected the right cruise line.

However, Delta Airlines were not as helpful. Faced with a son in ICU/Emergency, Delta Airlines offered No assistance, No recommendations. We were offered only two "ONE WAY" tickets at $526.00 each. In addition, Delta also claimed return flight tickets from Fort Lauderdale valued at $141.00 each. With no options and filled with grief and worry for our son, we had to get home. We were loyal customer of Delta. I cannot say that now.

1. When I checked my bag at LGA on Saturday July 24 @ approx. 0645 hrs, when I paid with my debt card, I soon learned that I was overcharged by $120.00 because the sky cap charged me for the people behind me. When I called to inquire about those charges I was told three different things about the refund. After an hour and a half of my vacation I was finally able to speak with a manager. She explained it would 10 business days which is absurd.

2. We took off 30 minutes late due to more baggage problems and when we arrived at Minneapolis/St Paul the steward stated, "Well we are only 10 minutes late," and laughed.

3. When I was departing Omaha to Detroit the flight was at 1715 hrs. I received an email at 1645 hrs to stated that the flight was delayed but you have to be at the airport an hour or more early.

4. When I was scheduled to depart Detroit for LGA at 2100 hrs we boarded the plane but sat there for a half hour with NO air nor explanation. Finally we were told we had a plane but no pilots because they have not landed yet.

Ultimately, my husband got on the phone with someone in the US and, after spending an hour on the phone beginning at 4 am NYC time, they acted as though they were being gracious in re-booking the following day and waiving the fee. The manager at the service counter in Istanbul, Mehmet **, as well as his subordinate who refused to give me her name, could not have been more rude and offensive. I have honestly never been treated so shabbily as a customer. Furthermore, Delta continues to insist that, as I arrived at the counter late (which I was not by the airport's clock, and at worst I would concede that I was possibly 30 seconds late), and the travel agent didn't book the two legs on a single ticket, they were acting graciously by getting me home at all.

The truth is that they were trying to bounce as many people from their overbooked flight as possible without compensation, and closed the counter a few minutes early. Incidentally, the prior time I flew Delta overseas I had another horrible experience, which included lost baggage on the way there and a 12 hour delay plus unscheduled overnight stay in Atlanta on the way back.

By the time the rest of the family got to the gate, the plane has already taken off 2min earlier, which is 5min earlier than departing time! This kind of customer service is unacceptable! While on standby at LAX, we see that all gates' agents ALWAYS page for passengers' names and wait until the last min to close the door. Obviously this gate agent at SJC does not care about customers. In that case you need a new job, you should not be working in the service industry, Mrs. Chunghee **!

Southwest also provides compensation - NOT DELTA - because of the travel time, the hotel in Barcelona is booked during those extra days - so now we have to rebook our travel plans and pay $200 fee to Hotwire for changing plans (yes we paid for the insurance, and that is why we are only paying $200). Rest assured, we are NOT rebooking with ANY Delta or Delta related companies. What a terrible company - no matter who we spoke with, customer service was rude, arrogant, and conveyed the message that they had all the control and decision making power. Well, they don't, I don't have to fly Delta ever again.

When I finally got to the counter (10:42), the woman who issued us our passes told me "I needed to calm down" when I never said anything bad to her at all, I was simply frustrated with dealing with a fidgety 9-year-old in a line that took a long time and then getting my face slapped by Mr. M with him helping the people directly behind me. This woman said she was not going to help me. My frustration was not due to her and she would get someone else to help me if I didn't calm down. When we finally got to TSA security...yet another Delta attendant moved a couple through security...again before my party (which was standing again 1st in line waiting to be helped) and then they proceeded to have problems with TSA agents due to a ticket name problem, further holding us up, which is not TSA's fault, it is Delta's because they shoved these people in the front of line and then did not explain to security that the ticket was issued under maiden name.

I feel my family was treated very poorly. I feel upset that your attendants will tell me to calm down after another attendant basically skipped us in line 2x. We were all in line and we were all in a hurry. That was unfair to put an already sad going away to make it more stressful by having us arrive at the gate at end of the boarding process (almost missing our flight) after being in the airport well in advance of the flight. Please take note that I travel at least 120,000 miles a year and after several Delta issues over the last year as well as crappy miles receipts, I am now choosing United over Delta whenever I possibly can. I just recently booked a trip to Asia and back (16,000 miles) and was excited to see the United and United/Air China flights populate rather than Delta. Unfortunately, I have to choose the Delta Partner in Vietnam (Vietnam Air).

If you are going to cancel a flight due to weather then I hope as you know, there should be bad weather. With 24-hr weather coverage on TV and weather available on any Cell phone, we as a general public are well informed. Here is my counter offer, on the main trip PIT to SJU, 3 open tickets to Puerto Rico, and as for the cancelled flight, I just want the $310.00. I was forced to pay for the Holiday Inn JFK. This trip has put a huge strain on my wife and I, while I know you could care less about why we went to Puerto Rico but it was not for pleasure and if I had thought it out I would have done a bereavement flight!

Their message back to me: "Hello Bryan, thanks for your reply. You're right. When there is a flight delay or cancellation, you should have been notified. I'm so sorry you weren't. When a schedule change happens, please know we make every effort to notify as many passengers as possible - as soon as possible. As mentioned in my previous email, we do not refund passengers if our flight is interrupted as a result of climate reason as this is beyond our control. Respectfully, I must decline your reimbursement request. I can identify, you are upset and this is not the answer you are accepting.

"For future reference, please sign up for Delta, flight notifications. Its the best way to make sure youre notified quickly. Also, please double check that your profile is up-to-date. I appreciate you for choosing Delta."

When I think of someone carrying white powder, I am thinking drugs or worse. I know the flight had been delayed for 2 hours, maybe that was why it was overlooked. I have no idea. Maybe I should have said something but with the delay, people were anxious and I was concerned about that. But in today's age of terrorism, it should have been handled differently. I do know that after smelling that powder, I started to sneeze and during the flight my sinuses closed up giving me trouble equalizing the pressure in my ears when landing. This morning (7/24) I woke up with plugged sinuses and a mild sore throat. I am not sure if these are related to the powder or not.

Responses from Delta indicated it was not their responsibility, it was TSA's. Emails with TSA blame Delta. Neither organization will investigate or take responsibility. I was out of work for a week with a serious sinus infection, been on 2 different antibiotics and still have effects from the flight. It bothers me that no one will investigate or even consider this an issue worthy of their concern.

As a side note, while I was discussing with the gate agent (a couple hours later) to make sure our luggage would get to Wichita with our next flight. Another passenger came behind me thinking he missed his plane (a different flight but the same gate) because he was 10-15 minutes after the scheduled departure time. The same gate agent said no problem we are waiting for you. She opened the locked door and let him out to the plane and she thanked him being a loyal first class customer.

Then we were told by the gate agent that our Atlanta connection of the returned flight was too tight with a good chance of missing the last flight out from Atlanta to Boston. After frantically discussing the situation with a Delta representative at the service desk to move up the return flight, we were told either pay $150 per person to change or wait until Sunday to pay $50 at the airport to change as a standby passenger but no guarantee of getting two seats. Knowing we just missed our flight, the agent did not offer to discuss the matter with her supervisor to make an exception instead told us to call the help line to see if we could get some help there instead. There was no one standing behind us so I don't know why she wanted to send us away to the help line. Because of the last minute change of flight plan, we were assigned to the very last row of each flight (even separate seats on the last flight). I would expect Delta to offer us priority seating to compensate for our inconvenience but instead added to our suffering.

On the day of the return, the Wichita to Atlanta flight was delayed 3 hours and again led us to frantically changing flight so we would not miss the connection and get stuck at the Atlanta airport. When we arrived at Boston and picked up our checked luggage (made by Victorinox Swiss Army, used only once or twice), we found the luggage was missing one of the four wheels. When I reported the matter to the ground agent, she pulled out a pamphlet from Delta and pointed me to a paragraph saying damage to the luggage wheel is not covered by the airlines. When I asked for a statement so I could make a claim with the insurance, but she refused. We checked some government publication later regarding consumer protection; it clearly stated the airlines are liable for any luggage damages including wheels. With the above experience, I don't think we will be flying Delta again anytime soon or never.

Response I got: I'm really sorry about your recent flight disruption. I'm happy to review your request for a refund of **. We're not able to process a refund as this ticket was fully use]. We appreciate your business and hope you'll continue to choose Delta, our Connection Carriers and our SkyTeam partners for your future air travel needs.

My response to Delta: Other Passengers from this flight were at least offered gift certificates. Why are you holding prejudice against me and offering others including my wife and not me!? Do I have to take this to a public venue? For some reason I am getting treated different than the other passengers on this flight. Why?

If airlines are doing good in revenue and having full flights, they should not get EGO and pay attention to senior citizens specially who have medical situations. I will never fly DELTA anymore myself, I am going to let all my friends not to use DELTA for their parents at all. I wish I had listened to my mom and booked her on LUFTHANSA as usual. They never had any issues with that airline. They have been coming every year for last 10 years.

18th july 2014. DL 2224. PHX-DET was ok, but further flight towards BUFFALO/DL 4150 was cancelled as captain was nowhere. Had to wait for more than 4 hours. The flight which was rescheduled was further delayed due to last moment mechanical issues. A journey which was meant for 6 hours turned to end up in more than 12 hours. Yet again, my travel was delayed and inconvenience caused.

Our vendor, Ironhorse, would not answer their business phone. Delta baggage service agent, Don, advised you the bag was out for delivery and that you would be contacted by Ironhorse. This did not happen. Numerous phone conversations with Don did not produce results. 2000 bag not delivered, 2230 bag not delivered. You repeatedly called Ironhorse, they did not answer the phone. At one point Ironhorse answered the phone but only after the call was made by you with an unblocked number. Ironhorse advised you they do not know where the bag was but it was out for delivery. You asked Ironhorse to contact the driver. Ironhorse supv. said he was unable to because the driver does not have a phone.

13 hours later the delivery service arrives to your residence in a personal car with his wife. Mr. ** tells you that he just picked up the bag for delivery to drive it your residence. Wife gets out of the car using profanity telling you they were doing you a favor and if you don't like it to call Delta. Mr. ** and his wife sat in their vehicle for 15 minutes videotaping your home.

You asked to be refunded the 100,000 air miles used for your daughter's Brazil trip. I will be contacting corporate to get the approval to do this for you. I will be contacting Ironhorse to lodge an official complaint from Delta for the actions they failed you as a customer and the treatment you received from their employees and from the spouse of the employee who should have never been there. I will keep in touch with you via email correspondence and I will let you know of any updates and further communication. I have your SkyMiles; this is the number you used to purchase your daughter's ticket.

Please do not hesitate to contact me my name is Patricia ** (I go by Trish.) My office number is 602 681 0348. Should I not be in the office leave a message and I will return your phone call. My days off are Friday and Saturday. Should you call on those days be assured I will call you back on Monday unless you do not mind to be called on a Sunday.

We have tried to contact Patricia for 2 weeks. She won't return phone calls or emails. Don't take a chance with your safety or your Baggage!!!!!!!!

I complained about the cost of the refund to Delta. They used to charge $150/ticket, which is pricey, but reasonable. Their answer was, essentially, they performed marketing research which says it's OK to charge these kinds of fees - not a very satisfying answer to someone who has been a frequent flyer with Delta for several years now. Delta has taught me a $4000 lesson: Never, ever purchase expensive tickets on this airline because if anything changes at all - tough luck. These people have policies designed to keep your money without providing anything of value in return.

It was the worst customer service ever experienced, nobody helped us and a staff member even threatened us. Obviously we had to pay for the pre-booked night in San Jos (over 230$), we suffered considerable discomfort in the cheap hotel, we had to flight coach, we started our holiday in the most miserable way and to top it off, my husband's luggage was missing (found after 24 hours). For all this, we got a ridiculous 87$ refund and no apologies whatsoever. Delta is the worst airline I ever traveled with and from what I read on this website I am not the only one who suffered due to their appalling customer service. Luckily, we do not live in the States and will definitely fly with another airline for our next holiday.

Big problem... when they do that to you, we thought Delta would have a free shuttle from Haneda to Narita - THEY DON'T - you pay a private airport shuttle $33.00 apiece ($129 for the four of us). Then they neglect to tell you that you get in AFTER the Narita airport has closed, have an 11 hour and 55 minute layover - and despite that, they don't put you up in a hotel like Northwest used to! They also don't tell you that you have to exit the airport, picking up all of your luggage and clearing customs and immigration - not a short process. The Haneda airport doesn't even provide that $33 shuttle to Narita until 6:25 am the next morning, so you are stuck with all of your luggage at the airport, until that bus comes (or you can pay a fortune to get a van-cab to take you somewhere in Tokyo).

And the Delta agent in Tokyo had zero compassion and was of nearly zero help. When I asked her if Delta provided a shuttle from the Haneda airport to the Narita airport, she actually smiled a bit and said, "No, you must go to the desk outside (of the immigration and customs) and purchase tickets". Talk about a terrible thing to do to customers. And forget about the airlines meals you used to get on the long-haul flights... Delta gives you one "full" pseudo-dinner after leaving LAX and then all you get the rest of the flight is a tiny egg sandwich and a yogurt before landing. Served up of course by the most unfriendly stewardess in the fleet (total conjecture of course - there may be worse). We watched her make her way down the aisle - this person or that person would thank her, and she wouldn't even turn to give them the time of day. Completely and utterly rude the entire flight.

Talk about an airline taking a turn for the worse. In all my travels over the years with Northwest, it was nothing but a pleasure - a far cry from the service we got from Delta. That's the "Delta Difference" I guess (To be fair, the flight crew on the leg from Japan to Saipan were completely professional and friendly). And for the record - the travel date for the above complaint was July 13, 2014 departure from LAX - arrival in Saipan on July 15, 2014.

Finally made it to Philly. Coming back Sunday morning, plane left on time, get to ATL @ 9:50. Get to next gate check in, ticket agent did not tell me that my flight had been cancelled until another passenger came and inquired about the same flight. He came over and informed me, "I heard your flight has been cancelled, go to ticket service to reschedule your flight". The ticket agent says, "your flight was cancelled (NO explanation) and you will be booked on the next flight at 4:40. That's the only other flight". I was not offered a food voucher or apology for all of the inconvenience caused by Delta. I have flown for many years and this was worst flight I have every experienced. I am disabled with arthritis in both knees, and I didn't know that the transporters expect a tip when they get you to your destination. Their TSA agents are very Rude. I will never fly Delta again.

The other thing that happened in this flight was that two people that were seated in front of me (regular seats not first class), they had gone to the bathroom in the front of the plane and the flight attendant let them, but when I tried, the same flight attendant stopped me and told me to go to the back. When I tried to tell her that the bathroom was full she didn't want to hear me. She just told me very rude go to the back- let me tell you that the people that she let go were white but I am hispanic. I do not know if this had anything to do with it but it sure felt that way.

On the flight of 06/30 from MIA to LGA (DL1982) the same thing with the seats happened but this time I spoke to a lady at the counter and she changed the seats to be together. As a matter of fact our original seating was for 22A and 22B and she had us seated at 9A and 9B. In all fairness, perhaps I should've given delta 2 stars because at least the return trip was ok, but because of all the changes and the rudeness, they do not deserve not even one star.

I had a visa nightmare. After I went home and took care of all the important matters, I had time to process everything that I had just experienced. Upon checking my baggage, I discovered what I thought I obtained as a proper visa, was not valid. I applied for and paid dearly for a 10yr multiple entry visa to India. Which I soon discovered was not the case. The 2 female workers attending my baggage check in revealed to me my visa was a '10 month' visa and was expired. I was so confused because I did not believe there was such a thing as a 10 month visa. I only used my visa once last year for India, and they told me there must have been an error on the visa dates, and that this sometimes happens. They said sorry, nothing we can do and just talked among themselves.

I was in shock at what just happened to me. I asked what can I do. They just said there is nothing and handed me a red card with Delta's number. I asked for a phone to hurry and call my son who just left. They placed the phone on the counter and one of the girls told the other there was some celebrity on the floor. The woman who informed me of this nightmare, suddenly just walk away to go see who this female. I was struggling to place the call. Occasionally they would look over at me. I asked please help me, I cannot connect. Then the other worker said, you must dial 91, then the number. The call was still not going through. Then the woman who originally assisted me came back and she had a signed autograph of some blonde female. I could see the name 'Jessie' signed at the bottom.

Each second, my son was driving further away from the airport and still I was not able to reach him. They continued to talk to each other about the celebrity, leaving me with no support. I finally was able to connect with my son. I just felt very shut out, alone with my problem and neglected. This to me was very insensitive, unprofessional and if I was an employee, I would never have treated your customer this way. I would have done everything to try to comfort and support in anyway possible.

Meanwhile, the gate attendant called repeatedly for assistance at the gate! The "help" people gave us all an 800 number to call with more rude Delta staff and the "help" counter complained about each disgruntled passenger as if this was somehow the passenger's fault and they shouldn't be raising a ruckus about having to spend the night in the Minneapolis airport. Although it was still afternoon, I don't think anybody was rerouted on a different flight, myself included. Many of the Chicagoans just left and rebooked for another day. Those of us not from Chicago were pretty much hosed.

To add insult to injury, there was a later Delta flight to Minneapolis next to our gate. When Minneapolis opened back up, that plane boarded and took off before ours. Apparently Delta was more concerned with "on-time" records than passengers with connections in Minneapolis facing a night in the airport. The other plane left 40 minutes before we did and I missed my connection by less than 30 minutes, as my connecting flight has been delayed as well.

We arrived in Minneapolis around 9 p.m. By the time I "raced" from one end of the terminal to the other to see if I could make my flight (Delta personal couldn't give you any flight information.....all they could do is steer you to their stupid phone app that kept freezing! )....then went to the other "help" counter also staffed by two personnel, the restaurants had all closed. Help consisted of a kit with a toothbrush and hairbrush, and directions to go to the center of the terminal for a mat, blankets and pillow. Once there, nobody knew anything and mats arrived without rhyme or reason and there was no indication if more were coming or when. Same for blankets and pillows.

By then, the Burger King reopened for about an hour so I went there to get something to eat, missing my opportunity to have a pillow. Hundreds of us spent the night on the terminal floor, on mats that were as hard as the floor. We were given a hotel "discount" coupon as a displaced passenger, but none of the hotels had room. The staff had said there were no hotel rooms when we were back in Chicago. We were not fed or anything else. Oh....but we did get a "nice" little apology from Delta printed on our new tickets saying they were doing everything they could! We were also told by help that our luggage would be sent on the next flight. When I got to Phoenix the next day, one bag made it and one did not. I flew back to the Midwest because my father passed away and packed away in the missing bag are his ashes.

I was told yesterday in Phoenix (6/29) that the missing bag would be on the next flight and delivered to me that afternoon, and no later than 8 p.m. I was given a reference number and a link to **. Since yesterday it has shown that the "bag is recovered" and "awaiting a driver assignment". It's 8 p.m. on 6/30 and I have no bag. The 800 number for the airline disconnects you after 10 minutes. The other 800 number I called put me through to reservations, where I actually got to speak to a human but he lied to me and said he would get me through to baggage and stay on the line till I got through. He dumped me back into the same baggage phone queue, leaving the call immediately and the call disconnected 10 minutes later like clockwork! I emailed Delta and WheresMyLuggage. The only thing communication I've had from Delta is a survey this afternoon asking me to rate their service for my "delivered" bag. I've heard nothing from the third party.

So far all I've seen with this airline is a facade of "customer service" that always directs you elsewhere: a phone app, a website or an unattended 800 number. There is no customer service and this is bordering on criminal the way they treat people. Honestly I feel like the character in the movie Titanic who says "Capitaine! Where do I go, what do I do? " and the captain just looks at her strangely and walks away. I used to fly this airline years ago when it was Northwest and although I experienced flight delays on NWA, I have never encountered anything like this. The CEO for this airline should be arrested, or have the decency to go down with the ship like the "Capitaine" in Titanic. Meanwhile, the whereabouts of my father's remains and my other bag are unknown and Delta is apparently unconcerned.

I too agree that we were fortunate and grateful for the crew getting us to safety. Stella from Delta provided emotional support for my children, snacks, and a direct flight to our destination with a different airline. This seemed to help ease our minds just a little to get onto another airplane. We were initially just going to walk away from our already paid vacation due to this traumatic emergency landing. I have yet to find reports of this emergency landing on news so I'm wanting my voice to be heard as well.

When I fly Southwest, they would announce on the speaker and try to rush me in even though it's only 30 minutes left. But I wanted to try Delta this time due to their price being just a little cheaper. I explained to her I really need to be on time for a tour in the West or else I would even have to pay more. I'm only a student why couldn't they be more flexible? I'm seriously in debt now just because of this incident, which could have been resolved more easily if they just let me through the check-in in the first place! I mean I wasn't even late, why did their agents act like they just wanted me to be late for the flight. So I can purchase another 500$ one??? That's very low, I'm super disappointed. I kept on filling out the "Refund Request" form online but it never went through. Please beware students out there... Southwest is the best!

Luckily, the incredible crew got us safely to the ground and we were met with several emergency vehicles and empty runways (I'm guessing that was in case we exploded/caught on fire). We were redirected to flights (where the gate doors were slammed in our faces because "there were no seats for us") and forced to wait in long lines to find flights out.

Delta's apology came with a $100 voucher towards another trip. When I emailed customer service explaining how insulting it was that they repaid us with a voucher not even worth 1/3 of my round trip ticket, they replied with a "sorry about your luck" response. Disgusting. I heard children beg for their life on that flight and thought for a moment my 3-year-old would grow up without her mommy. And I was given a $100 voucher to shut up. I refuse to stay silent about my experience and Delta's lack of care toward their customers. They sicken me. At least their plane crew and ticket counter staff are helpful and courteous.

Return: Bags taken because no room in overhead compartments, bags almost lost. Employees seem unhappy and stressed.

We ended up finding out that JetBlue had a flight going out that evening. We booked this at the expense of $230.00 per ticket. (We received $34.00 per ticket refund from Delta). This was a big expense, but our only alternative. Delta told us it was a weather issue. When we went outside to go to JetBlue, there was no rain and the streets were dry. Arriving in Boston, we found the same conditions. Why was JetBlue able to fly and Delta not? I posed this question to Delta. So far we have had several emails going back and forth. All I have gotten is canned responses and no explanation. We will never fly Delta again and discourage as many people as possible not to fly Delta.

When I did get to the counter, I was told that I have to pay $385.00 to get me on the next flight the same day but at night. I felt like I was being robbed in the broad daylight. It's easy to figure out that it is a money hungry company because I was trying to explain to that lady (Monik) that I have to go back to work the next day, but she didn't really care I will lose my job, because I didn't have that kind of money on me at that time. And what I find out later is that there was another flight that has been canceled and they moved all those passengers to our flight. That's why our plane was full, and instead of telling us the truth they made us feel like it was fault and we have pay penalties.

And how I find out that is because my family member was on that canceled flight. Now because it happened on Sunday, I had to wait the next day to get someone to get me money to pay that so-called PENALTY, and Delta has 2 flight a week coming to Dakar, I think. So we had to wait 3 days and pay 300.00 dollars for (FREE) and in my case I have now 3 days of unexcused absence with my job that I have to try save myself from being over Delta greed and arrogance. Now after I paid that (unjustified penalty), they got me on the Wednesday May 7 , 2014 but guess what? The departure was at 11:05 am and I suppose to be at the airport at 7 am, 4 hrs before the flight (never heard of that) so I got there at 7 am. Registration stated at 8:30am. I got done and went thru the security. It took me about 10 min to do all that.

Now Delta has their own security check point too. Delta checkpoint open around 9:30am (I wonder why so late because it's a handbags check point). After I went thru Delta security check point, I went to the waiting area to wait for the boarding that was around 9:45 am. Around 10:45 am, I told myself let me go and see why it taking so long, but guess what? I saw people still coming in till 11:00 am. I even ask some of those people, "What time did you get to the airport?" They said past 10:00 am. I was like, "Wow!! Really??" I was here before 10:00 am. She told me and some others that we were late and made us miss our flight and pay $300.00 each person, because we were about 6 or 7 persons at that time - because she was playing by the rules...

Now I told myself maybe MONIK not here today. I asked one of the security people if MONIK is here today. She said yes, and she even suggested to go get her for me because I was really mad at that time because I'm seeing happening with my eyes, but I told her, "It's okay, I don't want to see her ..." Now the plane was late that day. That's number one. We boarded past 12.00 noon. After we got on the plane ready to go, the captain be like there is an electrical issues, it shouldn't take long. We spent almost an hour waiting the plane to be fixed. I am cool with that ... But the only thing I want say is that they robbed us with so-called PENALTIES and who PENALIZE them when they are LATE?? That's not fair and I will never fly with Delta again. I will not advise my friends and families to do so, period...

Delta responded that they were "sorry". They don't care that I now had to get a hotel prior to our flight. They don't care that I could easily have missed our connection at JFK and thus our connection with our travel group to get on a train in Rome for elsewhere.

I called the 1-855 number and they said the next flight was at 12:10 (or something like this) and that I could be booked on this for a fee. She put me on hold (forever - by now it was about 15 minutes to my original flight) and then when she came back, she said that I needed to get with the people at the desk and they would have to check me off of the current flight (because I had checked in online, I guess) and they could reissue a ticket for the next flight and check me on.

I told her this was impossible because the computers at the desk were down! She placed me on hold once again (by now I am in tears) and this was also a long hold. I believe she came back on the line and told me that this flight in the afternoon was no longer available and she could get me on the flight the next day for the flight difference of $405!!!!! At this point I am at my wits end and I told her I need to check with my boss first.

To make a long story short, I ended up getting with the lady at the counter (the computers were finally up, it was about 11:45?) and I booked the flight for $405. I want that money back. In all past cases, if I am slightly late, I just drag all my bags through the line and check in at the plane. This was unheard of in my book. I have never, never, never had a problem getting on a flight when I arrived with PLENTY of time to get onto that flight! I've always been able to work it with the check in people to make it happen. There was NO customer service at that desk. None. There were SEVERAL other passengers who were just a few minutes late and were told to wait there and, "Oh, sorry, the system is down, call this number", and then they were unable to get on their flight.

To top THAT off, I found out the first flight I was booked on, I was "confirmed standby" so there was no guarantee I was going to get on that flight anyhow! I am a paying customer! I will be calling in a moment to try and get a refund of the ticket difference because I paid the money I was meant to for this flight; things could have been made to go right to get me on this flight but there was no effort from all involved to do so. The one saving grace was the lady who finally booked my flight who actually offered to go and get me a baggage cart to lug all of my baggage back to the curb! If I wasn't feeling ill, I would have been more on my game to demand not to pay for this ticket change but I was a little under-the-weather and this was so outrageous and confusing to me (never had this kind of situation in traveling in the past) that I just wasn't up to it.

Thanks for listening. I might just place this as a review on line.

• Fares? No contest. Check the fares of JetBlue US AIR and Delta and you would be amazed at the difference. Only business and government travelers keep the airline afloat.

Next time you scrunch into a Delta seat, arrive late and have an empty wallet. Remember this review. FLY BIG BLUE.

After more than 3 hours waiting, I was completely irritated as I had to work on the next day. So, I decided to call the customer service, and I was surprised when I was told that I can take flight to Miami and Tampa but I needed to get to the counter to get a ticket which was not possible as the line was so long and people at the counter were completely confused. I took the initiative to leave this room even though I have been told that I cannot come back again and I went up to another counter located upstairs. I was completely astonished when I found out there were more than 6 people working on this counter and there were few people waiting. I booked in 10 minutes a flight to Tampa.

My complaint is that I had to pay a taxi from Tampa to Orlando, and when I contacted the customer service requesting a refund, I was told that they cannot do anything! How this is possible? I booked ticket to Orlando and I was sent to Tampa and I had to pay for the taxi fees from my pocket. The agent who responded to my complaint used a sarcastic tone as he informed that he was sorry that I had to write my complaint. He did not address my issue! Anyways, I advised everyone to pay attention to this company. They have a worst customer service ever, and they can throw you at any place without any assistance. I am sorry that this company is considered as one of the biggest airline companies in the world. It’s fake company with incompetent staff.

How can they never provide them to you and then Claim sorry they expired. This is ridiculous. So like any reasonable traveler, I sent a note and asked for help after 5 days of waiting for response. What I got was 2 arrogant smart ** customer agents, the 1st response sorry but they are expired. They escalated to a manager. His response, “Sorry, we understand but all we can offer half”?? Really! Where is the customer service and taking credit for the error. After digging I found a lot of issues like this and the sad fact is that I need to now file a small claims to escalate this to get justice. I will see this through but they have lost a platinum member. Time to find an airline that appreciates their loyal customers.