Delta Air Lines Reviews

We spent the night in Atlanta and came home to Louisville, only to find that my husband's suitcase had been cut open. Yes, cut. The zipper was stuck so from my findings on this next part led me to believe that cutting the bag was the only way they could get into it. My own suitcase had been opened, the lining ripped out, and the one piece of real jewelry, among a small box of costume jewelry, had been stolen. I admit that I should have known better than to leave that piece in my suitcase instead of carrying it, but hindsight is 20/20.

When I contacted Delta's customer service about all of these, they had me fill out an online form within a few days of our flight. This form was returned to me, a week later, with a notice to call customer service. At which point I have not heard anything back. The ring that was gone was a gift from my husband, and the luggage pieces were wedding gifts. A couple hundred dollars lost, but more than that, the sentimental value. I have read online that theft seems to be happening a lot with Delta from their Atlanta hub.

On top of all these, I can not even begin to describe the lack of customer service. That is putting it lightly. The out-and-out rudeness of the staff in all three cities was beyond me.

Delta has had so many complaints that they doubled the cost of their tickets, so that victims like us can't afford their tickets even with our vouchers. We are financially crushed and forced to purchase our tickets at other websites. They aren't compensating me for my misery last year at their terminal and they never intended to.

The customer service supervisor would not rebate any part of the ticket. I was left with the choice of getting a complete refund, which means rebooking the same trip on another airline and hoping and praying Delta would actually give me a complete refund or returning on a late afternoon flight, which of course is not what I purchased.

A two hour trip to the airport resulted in Air France telling me they could not help me since the ticket had been booked on Delta and it was Delta's responsibility to rebook the flight. A trip to the Delta counter in the next terminal resulted in Delta telling me again they couldn't book a seat on Air France even though they had done the original booking. I was told there were no available seats on any Delta flights before April 18. When I pointed out to the Delta agent (I had their site up on my laptop) that there were coach seats available on a Delta flight the next day I was told that they would refund the $1,100 I had paid for the original ticket and I could purchase the new ticket for $7,500.

It should also be noted that my trip originated in Detroit and the SFO/PAR portion was part of a much longer journey hence I was left stranded in the airport. I am a Gold Medallion member, and even if I wasn't, I would not expect to be treated in such a condescending and belittling manner. At every step of the way each Delta agent responded with it isn’t my responsibility. I am the customer, they booked the flight and accepted payment, and I have no control over re-booking and/or reissuing tickets. The question is whose responsibility is it while I sit in the San Francisco airport for three days?

I understand a volcanic eruption under which we have no control. What I don't understand is how almost all other passengers on that flight were either re-routed or rescheduled for the following day. My friend, who was meeting me in Paris, leaving from LAX was delayed several hours but in the air at 1805. She will be in Paris for two days of our vacation to celebrate our milestone birthdays alone. Cost? There is a great deal of economic cost involved; however, the far greater cost is the stress and frustration of dealing with an airline that abandons a customer with a flippant it’s not my responsibility. How could they even suggest that I pay them an additional $6,500 to get on a flight the next day! Yes alone.

"I was on flight 2490 out of Portland this morning (3/30/2010) and we experienced a loss of cabin pressure and the oxygen masks dropped down and we were told that we had to return to the Portland airport. This was extremely upsetting as I was feeling like I couldn't get enough oxygen and we were dropping in altitude so rapidly that my ears popped many times and I was experiencing pain in my abdomen that I was afraid were symptoms of bends, like when a diver resurfaces too quickly. I had one attendant come by and tell me that the oxygen masks were no longer working as we had dropped to an altitude below that which would activate them. And I said I thought that maybe I was hyperventilating that's why I still had the mask on. I didn't feel reassured at all.”

“After landing, we were told to deplane if we wanted to re-book on a later flight, or stay on board and wait to see what the verdict was after the mechanic checked out the plane. I stayed on board because I didn't know anyone in Portland to call and stay with. After a few minutes, we were told that it would not be a quick fix and we all had to deplane.”

“As a result, I had to wait until the other passengers had made arrangements and so I missed being booked on the 6 A.M. flight and had to get the 8:30 A.M. flight. Needless to say, I and the other passengers had to sleep in the airport. I had asked my ticketing agent what she could do for me as far as flight or food vouchers and at first, she said that nothing was open anyway, but later on she called me back to the counter and gave me a $7 food voucher.”

“I had someone picking me up in Minneapolis at 5:30 in the morning, so I had to call and wake them, then I had to call my ex-husband up to go back to my house and attend to my dogs because I wouldn't be home in time to feed them and let them out and lastly, I had to call my cousin to pick me up from the later flight because the friend that was originally picking me up wouldn't have a car available to her later on because her husband needed it to get to work. So that meant there were four people inconvenienced by my situation alone. I understand that mechanical failures occur and I am glad that it wasn't anything worse but I really feel that we could have all been given flight vouchers to make up for this experience. There weren't even that many people on the original flight.”

“If you really care about customer satisfaction that effort would have done a lot to repair it. I know a number of my fellow passengers were very disappointed with this lack of effort to make a bad situation better. Please respond to this."

All I have been offered was a $100.00 flight voucher from a customer service representative.

I was left aimlessly for about two hours and when they are about to attend to me, they sent me from one terminal to another without knowing particularly where my luggage were. Glenn later told me that I have to pay extra 700.00 dollars for not going with that plane. I told him that you did not explain to me about the extra money because they quickly gave my sit to one of the people on standby. I am a diabetic, while I was going from one terminal to the other; I passed out in front of 2 people in ticketing area. They finally charged me an extra 250.00 to go the next day with additional 50.00 to pay for my overnight stay at Ramada inn. It was not my intention not to fly with that plane, but due to my carry on being checked with all my money inside with no luck, I panicked and those Delta employees took unnecessary steps to make my life miserable. Even the hotel that I paid for, I was unable to go there because by the time they finished with me, I already missed the last shuttle going to the hotel and I have to stay in airport overnight.

Also the crew in the DL53 coming from Nigeria were all disrespectful and rude. When you ask for any assistance, instead for them to respond in a polite manner, they either yell at you or ignore you. Last thing, I don't think that I should be charged with the extra 250.00 dollars which they told me that I will not go in the plane without paying it. When I purchased the ticket from orbit, I paid for insurance to cover any unforeseen occurrence and I explained to them but they refuse to hear it. They just want me to pay the extra money and don't care about my well being as a diabetic.

I was approved for the Delta Gold Sky Miles AmEx card and two months later, I checked to see if I had the 25,000 and 2600 miles promised just for applying and being approved. Well, I have zero miles. I have to use a penny to get 20,000 then spend $5000 for the free ticket and they won't give me the mileage used the day I applied! *** reps. They were giving all the people the same rap when they're questioned about the free trip. They must get a bonus for number of applications they get filled out. I can't believe I was that stupid to believe them. Sounds too good to be true it is! I don't even want the card because after this I don't want to give Delta my business. If I close the card, it looks bad on my great credit FICA score. If I don't close, they charge me $90 annual fee. What a ripoff I got! But I should have gone with my gut feeling getting 25000 and 2600 extra miles was not going to happen!

After 1998, I essentially stopped flying on business but saved my miles for family emergencies (such as flying my father and aunt to Chicago to see my uncle before he died). I recently contacted Delta and planned to use some of my miles to fly my wife to Florida to see her father. He has been diagnosed with Cancer. I had more than 500000 miles left in my account. I was told by Delta that they had canceled my miles in January 2009 because of account inactivity.

I spoke with two individuals at the corporate offices. The first a female (I didn't record her name) directed me to the Skymiles website. Apparently, there is a program that allows one to reinstate miles for a 40% fee. I contacted the website as directed and was informed that I was not eligible. I also contacted the corporate offices and spoke with Joseph. He declined to give me his surname but gave me a case number. Joseph informed me that there is a short window where when one's miles have been cancelled occurs, one can pay Delta $50 dollars to reinstate but the window is past on my account. I had never received notification from Delta of the potential loss of miles or changes in the terms for my miles.

Since I had approximated 503000 miles in my account, I estimated the economic loss as being between $5000 and $10000. This estimate is based on the redemption rate being currently 25000 miles per ticket to fly anywhere in the continental United States. As a side note, I wonder how many other Delta Customers have had this same experience.

Delta is now refusing to refund the extra flight charges. In essence, I am being double-charged for my airline tickets, once for the original round-trip flight reservation between Charleston, SC and New Orleans, of which one segment remains open, and again for the one-way segment between Atlanta and Gulfport, MS. The total cost of the airline tickets combined is more than 3 times the original cost for the round trip tickets at $447.30 apiece. In total, I have spent more than $3,000.00 for the airline tickets, one night at two different hotels, food, and car rental during this 24-hour flight interruption. Not to mention, the stress, anxiety, frustration and discomfort caused by the callous treatment from Delta employees.

I am seeking a full refund of expenses incurred. If unable to attain this, I am willing to consider litigation against Delta. In addition, missed appointment at Tulane University for admissions, lost time with family on vacation in New Orleans, had extra expenses as described above; stress, anxiety, fatigue, and loss of sleep due to time spent at airport and awaiting transport to/from a hotel nearby.

Two days later, it became clear that the reservations had been lost. After three hours on hold, we were told that they couldn't find our records and that there was no room on the flight on the 11th. We said okay, then we will buy tickets for the 10th, because we saw on the internet that there were two Business Class seats left. By this time, we didn't care that we were paying triple, and that we probably wouldn't be reimbursed for the original tickets. We were assured over and over that everything was fine. It wasn't.

We got to Glasgow airport at 4:00 am and were told that we could fly to Amsterdam, but that we would have to get our bags and go through customs and maybe we would get on the flight for San Francisco. KLM told us that the tickets had been requested but not issued. This was hours and hours on the internet and the phone with endless discussions with Delta that everything was okay and the same discussions with KLM that everything was not okay.

I purchased a ticket which involved DTW-BWI-ATL-LIM travel, as the ticket came out significantly cheaper, and I didn't mind the extra time and layovers. When I arrived the morning of my planned travel on March 12, I asked about difficulty getting to Atlanta, and if I should try to change to a direct flight to Atlanta. I was told no, I should be fine.

I then proceeded to wait 4 hours for my plane to leave Baltimore, causing me to miss my flight from ATL to LIM. I was then told in ATL that it looked very likely that I could make it on the March 13 flight and for sure, on the March 14 flight. I repeatedly said that leaving Sunday night was unacceptable to me, as it involved too much interruption of my travel plans. I was assured that it was very likely I would leave on Saturday night, and I was told that the airline was unwilling to offer me any other options. According to the gate agent, not a single stand-by passenger made it onto the March 13 flight. I was then forced to wait until Sunday night.

Being stuck in Atlanta for two days, when I already had plans in Lima, Peru, is not my idea of excellent service delivery. I was caused significant extra expense in making arrangements for lodging and food, and I lost plans and reservations that I had made in Peru. Not only did this delay caused me significant financial harm, but it was also very stressful, being told one thing and for two days in a row, finding out that the situation was different that Delta had told me.

By the time I left Sunday, I was annoyed, frustrated, and very sad about my lost weekend in Peru. Further added to this frustation was discovering upon my arrival in Peru, that my bags, which had arrived on an earlier flight, were not available at baggage claim upon my arrival. LIM personnel had not had the foresight to check that I had boarded the plane and make sure that my bags were ready upon arrival. Instead, I was forced to specifically request that they be retrieved from a baggage storage room, waiting an additional 90 minutes after all other passengers had left the baggage claim area for my baggage to be delivered.

I asked repeatedly if there was anything that Delta could do to make up the inconvenience, and I was repeatedly told no. I understand that Delta is not required to do anything in "weather-related" situations, and I have often quietly waited several hours at an airport or even stayed at home or at my destination due to weather delays. However, in this case, I feel that the inconvenience to me was extreme. I was not at my home airport, and I was stuck with nowhere to go. And Delta agents repeatedly gave me wrong or misleading information.

In the past, I have been a very loyal Northwest (now Delta) customer, specifically choosing Delta, even if it was more expensive, as I have been very satisfied with their flight quality and excellent customer service. Considering the extreme distress and inconvenience caused by Delta on this trip, however, I will definitely be reconsidering my dedication as a customer. Delta agents' repeated unwillingness to offer any kind of compensation or help with my extra expenses when I asked during my delay is particularly disappointing. It seems very reasonable for Delta to cover compensation, either in the form of expense reimbursement for my stay in Atlanta, vouchers for future Delta travel, or a significant amount of miles to my SkyMiles account.

The next morning I called back and I talked to someone that seemed to only partially understand English. I calmly explained my situation and he put me on hold for 10 minutes. When he came back to the line it became clear that he didn't understand me as he merely explained the situation I was in and told me there was nothing more that could be done. Not even free bags.

I lost a whole day of work ($150). Because people on both ends of this situation also had to work and pick me up, they also lost work. I also think the flight was pretty overpriced. $450 RT to PHX from BDL, not including bags. Any checked bags will cost you additional money. I had two which was just over $50. Although I did not have to pay for the bags both legs of the round trip, I get the impression (from the Delta phone rep) that that is usually the case. It is also important to note that the Delta web site openly encourages you to purchase 'duty free' shopping goods. Then they let you know that it’s OK to bring them on as additional carry-ons.

They were not able to reimburse the cost of the return flight to Anchorage, because Delta/NWA will not send me a ticket that is "voided." They keep saying that I can use the ticket until August 2010. I have stated that I do not want to use the ticket again or use NWA. I have sent endless emails and got the same response. In fact, I had almost given up until today. I have tried other websites, but I had no response from them either. The cost of the ticket was $1139.80(672.32), and the exchange rate USD/GBP on that date was 0.613204.

What I want to know is who I can contact who will reimburse this ticket money without getting the same response. My frustration levels are huge. I am angry that I have travel insurance with a good company which is prepared to pay out when things go wrong. But I cannot get the ticket money reimbursed from Delta. To me, it is a lot of money that NWA/Delta will benefit from keeping and my insurance company is happy to send me a cheque for. All we need is a voided ticket.

So on Friday, 3/19/10, I called the 800 number for Delta and spoke with a man. He said three seats were available for upgrade. I asked him how much for all three, and he said the total would be $867 for all three, since we had already paid over $350 for the coach seats. He changed the seats from coach to first class, and I could see 1b, 3c and 4a on the reservations. He took my Visa card number, and I thanked him for his help.

On Saturday, 3/20/10 in the evening, I went to print the boarding passes. The one coach seat printed fine and the three first class tickets wouldn't print and said ineligible. I thought perhaps, they were having more problems with their website, as we had lots of problems with the website and getting through on the phone for the outbound leg of the trip. I tried calling and got a fast busy signal for the next half hour when I tried calling. So I gave up and tried the next morning.

On Sunday morning, I tried the printing again and got "ineligible" again. So I tried to call. This time I got through and was told by a woman that the upgrades were not done and it would now be $1100 to upgrade. I replied that I can see rows 1, 3 and 4; and those are first class seats, so the upgrades were done. She said no and that the price was $1100.

When I questioned the extra $300 and why I had to pay more for someone there not doing their job, she said that was a penalty to upgrade the tickets and it would have been that price if I had called in on Friday too. I had never heard of anything so ridiculous. But I had no coach or first class tickets and we had to fly out on that flight, so I reluctantly agreed.

When I checked my credit card online on Monday, to my astonishment and horror, I found that she charged me not one charge of $1100, but three charges of $1009. We had already paid +$350 for the coach tickets! I called my travel agent and was advised to send her documentation, so she can file a complaint with Delta, and I am to file a dispute with Visa.

Now, after explaining to multiple customer service reps that he was on the flight (who kept stating their computers show that he was not on that flight) and him asking them how he got to NY, he was forced to buy a one-way ticket back to FL. Now, God forbid, if something happened to that plane, they would have no record of him being on it. I think this is a scam and am sure it has happened to others.

I called American Express Delta, since we planned on purchasing through the American Express Card, and they said we needed to call Delta. Asking the guilty party when they are playing games with price increases - completely pointless. It is asking a dishonest person why they are dishonest. When we went to another computer, and started all over on the Delta sight, the exact same pricing scheme happened.

The consequences is that they have already misrepresented the flight fees and increase the fees more, while purchasing the flight on their website. This is false advertising and it is 'bait and switch'. This is the start of a class action lawsuit.

After speaking to my wife later that evening, I called your reservation number again to purchase the tickets. This was at 10:28 pm and I spoke with Rena. Rena checked the prices and told me they were $1,797.70 for the flight returning for the 8th and $1,438.70 for the flight returning on the 24th. But unlike Diana, Rena then told me that she could hold the reservation for 24-hours. Since Diana had told me that this couldn't be done, I told Rena that I thought I had to purchase the ticket and then Delta would give me a refund, as Diana had said. Rena said no, that she could hold the ticket for me without having to purchase it. I told her about what Diana said and she said that she apologized, but it could have been held and there was nothing she could do to correct the error.

I was shocked that the price had gone up that much, but more disturbed that I was given wrong information by Diana and now would be forced to pay $608 more for the same tickets. I have just started to fly on Delta, this being the 3rd time I was looking for tickets with your company. I feel that the price and route that I was originally quoted should be honored since I was given the wrong information. Of course, its up to you! I have the conversations I had with both agents if you would like to hear them. I also have 3 vouchers from previous price reductions that I would like to use. I ask that you consider this matter and I will wait for a response. Thank you very much.

I was stranded. Not only did I just come from a horrible situation, burying my mother, and moving my father to a nursing home, but then, I find out I could not even get out of Philadelphia. I sat at the airport. I was very upset and scared. I think you should have at least given me a free night's stay or something?! There was not even a free meal somewhere at the airport. I didn't have any extra money to get a hotel room but was thankful I had some bagels from a store so I ate them. I truly believe the airline was remiss in not offering a hotel room. It's a dangerous city and I wasn't used to anything like this in a long time. I am requesting a full refund for the horrible situation I was put through.

However, I arrived at the Florence, SC airport on March 22, 2010 and checked in approximately 2 hours early, awaiting boarding for my flight to Atlanta, then to Jackson, MS. To my dismay, The airport representative announced that this flight (flight #951 operated by Pinnacle Airlines) had been cancelled. This announcement came after the time which the flight was to depart from this airport. Of course, I was floored! I made several calls to the "1-800#" and talked with several operators and all they could tell me is that there were no flights out of SC tonight. I talked with the adjacent ticket counter partner US Airways representative and was told that they were overbooked by 2 people, but could list me as a standby if a Delta representative could make the call. I gave this information to the representative I was talking to and I got the same response.

I asked to speak with a supervisor and the supervisor told me the same thing. I made many attempts to explain that just as they had ticketed me with the US Airways, I was requesting the same courtesy in order to return home to open the doors of my medical practice. I explained that I had patients traveling far to my clinic who will not have eaten in order to get necessary testing and evaluation at 8:00 a.m. and I needed to be there to receive and provide care to them. The operator told me that she was sorry and just like all the other passengers with cancellations, I would have to wait. I do understand this,however, just like all the other airlines that had flights listed flying to Florence, SC, I made a choice to fly Delta!. This choice was made out of reliability, availability and recognition of the needs of its customers and those they serve!

It means nothing to me to tell me about "the other passengers", I was concerned about me getting home and not inconveniencing elderly and young patients who have scheduled medical appointments concerning their health! It was obvious that no sincere efforts were made by representatives of the "1`-800" group!I Thank God for the representatives at the ticket counter at the Florence, SC ticket counter. They patiently listened to my complaints and checked every flight/itinerary possible to try to get me out of Florence, SC. I did not get a flight out, however, he (Mr. Donnie **, employee #7010757) printed me an itinerary, gave me pointers on trying to get booked onto a connecting flight, issued the vouchers for stay and meals and patiently answered every question I had with a smile!

He informed me that I was booked on the 6:00 a.m. flight on March 23, 2010. I felt myself calm down and thankful and made attempts to make phone calls to any patients that have 8 to 10:00 appointments. What Delta did not tell me was that I was booked to leave Florence, SC to Atlanta, GA but "a stand by" from Atlanta to Jackson, MS. The fare that was paid for a round-trip ticket was guaranteed and genuine money and not insufficient funds! I believe that I should be compensated for a round trip ticket.

I took out time and searched the websites for the most convenient time to accommodate my work schedule and plans; However, if Delta cannot/will not honor the printed flight information (and work diligently as Mr. Donnie did) then "Delta" will cause me to make choices of other airlines for the assurance that I will get where I want, when I want as I have paid for. When doing business, services, I say services, are given as payment is rendered. Yet, in this case, Corporate was not concerned!... the local representative was. Thank you Mr. DOnnie for saving face for your company! Your company should let me know that they appreciate my business.

I have to pay $561.00 USD to get him back to school on time now in good time. How is this fair? My son did nothing wrong. He did as the Delta agent advised and then something else gets entered into the computer. He is late going back to school and in trouble. I am out of pocket now, the original ticket price of $120.40 and the new flight costs of $561. Delta messes up and profits and I am out of pocket and my son is in trouble. Not fair! We need to have a Passenger's or Traveler's Bill of Rights because clearly, these airlines cannot govern themselves responsibly. As a single parent, this was a cost I could not afford.

Monday morning, we awoke at 5:00 am in order to get to the airport in time for our return to Phoenix. This time, our flight was delayed because of a mechanical problem, the airline's responsibility rather than nature's. After a long delay on the tarmac while Delta engineers resolved the electrical problems to Delta's jet, we proceeded to Atlanta. There, we became part of a mob scene of people struggling to be rerouted because of Delta's self-generated problems. At the crowded "Help" station, when we finally received attention, we were told to make our own way for the next 24 hours and Delta would fly us home first class the following day.

If we needed to get home sooner, our only option was to take a chance and hope for last minute economy seats on an afternoon flight. Forced to hope for seating on the 1:30 pm flight to Phoenix, we nervously waited as rude and preoccupied personnel told us we were to stand by and wait until a last minute accounting. Meanwhile, frequent flyers were upgraded to first class seats. We, who had paid for first class seats, ultimately learned that the airline has the right to deny people who have paid full price if the airline wants to. I understand legal, but does Delta understand ethical?

As a citizen of conscience, I believe it is my responsibility to get the word out. Delta treats its average American customers like barnyard animals. We were shunted, pushed, yelled at, mistreated, and made to feel like victims rather than high paying customers. So here is what I will do: I will continue to tell this story to anyone and everyone I can, featuring Delta's name and rehearsing our experience rigorously for my listeners. I will seek a method of posting it with all the other horror stories I have found on the Internet.

Am I threatening your company? No. I do not want a thing from you. When my husband called to inquire for a refund of the difference between first and economy classes, he was apprised of Delta's right to do what it did without making restitution. I think any and every traveler should be aware of the gamble they take when they lay out full fare for one of your tickets. Not only were we mistreated, intimidated, and exhausted, we had to pay a pretty penny for the privilege. I would not dream of allowing that kind of thing to happen to us again. If you are a lowly, weight bearing figure on the corporate totem pole, I recommend you pass this up the ladder. Ultimately, our experiences and like experiences of others are going to shred Delta management's golden parachutes.

They had told her that the record locator was no longer valid and her ticket was voided. But, if she wanted to pay an additional $100 to reinstate the voided ticket, she could. So we had to pay extra for a round trip ticket that was "not valid and voided". I understand the extra fee if you miss your flight. But to cancel a paid return flight and then charge extra for the same seats is ridiculous. Now it is spring time and my daughter booked a flight through an online travel company.

The company had booked Delta to FLL and American back to SAT. Delta had "mechanical problems" with her departure flight. It was eventually cancelled. They had told her to get the next available flight the following day. She had missed an entire vacation day due to their error. When she went to the airport for her return flight, Delta, somehow, how cancelled her American flight. How another company can cancel a flight to a different airline is beyond me. After speaking to the American Airline attendant, she re booked her same seats and was able to fly back to college. I, nor my family, will ever fly Delta again.

The support staff are: 1. not equipped to help SkyMiles member to book trip, 2. not equipped to provide website system assistance, although the issue was clearly a site issue, 3. not able to provide any time estimate on when the issue could be addressed, 4. not able to provide any confirmation or estimate if the Technical team has even received error report.

In this case, I am simply without any support and Delta has made no effort to track the progress on this issue. To allow such a major mistake on the Delta website is simply unacceptable. And to leave customers with no alternative way of booking Pay with Miles tickets is very inconsiderate. Many customers are in the same situation as me, especially as many have signed up for the American Express card and travel in the spring/summer travel season. I have been very disappointed by this experience.

We got off the plane, downstairs, through the rain, upstairs into terminal. She put us on a plane to Atlanta (airport had been closed for hours already-I did not know this). The plane stayed in PHL for over 3 hours. Finally, we took off. When I landed in ATL, Maria W. told me to see the first Delta rep. and let them know my name and all would be set up for me to get on another flight to my final destination, San Diego. Three employees expressed it was not their problem. I went to D16 for a San Diego flight leaving 7:18pm.

The Delta worker said she had to call her supervisor, she knew nothing about what I was talking about. She had no name badge and was so mean, I would not ask her name. I sat down and waited. The entire plane boarded. There was a daughter upset about the woman saying, “I can't hold the plane.” (the daughter was waiting for her mom running from another terminal); I tried to calm her and said to her “Don't worry, a supervisor is on their way. Your mom will make it here and get on plane.” Supervisor Matthew J. came up, I summarized my situation. He looked blankly at me and said, “I don't know what you are talking about.”

I asked him to call Marie W. in PHL and that I needed to be booked on a flight to San Diego and I was promised a voucher for giving up my seat. This Matthew J. was so ignorant he would not even look at me. I told him he had to then book me on a flight back to PHL. He told me to go to reservation table and go make my own reservation. I asked him for Delta's 800 number. He ignored me. I told him I would follow him around the airport all night until he took care of this problem that Delta created. He called security.

I went up to another Delta worker and begged for her to tell me where a Delta office was; Matthew J. came running up and told her to ignore me. I was more than happy to go to jail. It would be better than dealing with this jerk. A customer gave me Delta's 800 #. The one that was busy for at least two days. Finally someone answered. Matthew J. then told me the door to my flight was closed and I am not on the plane because I am choosing to complain (I was sitting on a chair trying to tell the 800 # operator my problem).

The security guard, big man trying to intimidate me and Matthew were laughing at me. I said, “Of course I want to get on the plane but I have no boarding pass.” He said, “Yes you do, I printed it. The girl at first door said I didn't do it.” I was escorted to the plane by the bully security guard. The stewardess asked me for my boarding pass, I began to get upset and told her I did not know what was going on and did not even want to fly with Delta. She went up and got Matthew J., he ripped my itinerary boarding pass from JFK to SAN and handed it to girl on plane. When I arrived in SAN I asked for another supervisor. This took another 1 1/2.

My daughter came in to pick me up. She saw how upset and shaken I was. When a supervisor spoke to us, she later said he acted like "whatever" lady. I was so tired and sick to my stomach I just wanted to go home; but I needed for something to be in writing about this horrible treatment at Atlanta by Delta employees. This never got done. This is awful. How do they think people won't get upset? Don't these supervisors realize our country has real security issues and call a security guard because he refuses to do his job is wrong?

I was sick for three days waking up thinking of how I volunteered to get off plane because I had to be at my destination on Sunday while others had to be places earlier. I lost a piece of jewelry; and it frightens me to know that Delta can treat you after you pay them for a flight. I am not into torture; and my daughter is a Corporal in the United States Marine Corps; trying to fight for American citizens freedom which is slowly disappearing.

We arrived in Memphis and ran to the gate of our connecting flight only to see our plane still sitting at the gate. When we presented our boarding passes to the Delta attendant, she told us they were no longer loading and we would need to find another flight. So we, along with 10 other people in the same situation, tried to rebook to a later flight to Fort Myers. We were told there were no available flights for 3 more days, and there was nothing they could do.

After trying and failing to find a last minute flight to anywhere in the surrounding cities in Florida, we ended up stuck in the airport in Memphis for 12 hours, and then catching a flight back to Dallas. During the 12 hour stay at the airport, we were consistently treated horribly by all of the Delta Staff. When we arrived back in Dallas, we discovered our luggage had been sent to Cincinnati and would be delivered to our home the following afternoon. This would have been understandable if the luggage had been delivered when promised.

We called the airline to check on our luggage around 1pm the following day and the automated message said it had already been placed on the delivery truck and was in transit. When it was still not there around 5, we called again and waited on hold for 40 minutes to speak to a representative. This representative told us it had been placed on the delivery truck at 4pm and should not be much longer. When we received a call from the luggage delivery service, they informed us that the airlines had "lied" to us and that they had not received our baggage until 7:30. As a result we would not be receiving it until the next morning.

We arrived around 2 pm and our connection to Manaus was only around 11 pm so we had plenty of time in Atlanta to eat, drink, be bored and eat & drink again. We knew this upfront so this is certainly no complaint to Delta. At around 10 pm, we headed for our gate. The crew and pilot were there as well as the plane (we saw them enter the plane while we were waiting). The flight was still shown as "on time". 10 to 15 minutes later, when we were ready to board, our flight was cancelled and the ground personnel behind the desk ran away. A few minutes later, she came back and made the announcement that the flight was cancelled because there were lots of planes waiting for de-icing and the wait time was estimated to be 5 hours.

We were directed to a desk to be rebooked to another flight. From this desk, we were sent to another desk and finally once more to another desk as yet again we were sent to a wrong "customer service" location. We ended up in an enormous queue and finally made it to the service responsible at 1 am (3 hours later). All they could tell us was that we were booked on standby on next day's flight. "Flight was full but we had a good chance to get on this flight as there were probably more flights to be cancelled tomorrow and so some people wouldn't make it to this flight."

We tried the self-service kiosks that were present but these told us to speak to an agent. Just rebooking us as standby on next day flights could just as easily be done automatically and it may have shortened the queue.The situation was everything from pleasant. The people behind the desk were definitely making overtime and getting tired and grumpy. People that had been waiting in line for several hours were also hoping for a better alternative than the one proposed as that gave absolutely no guaranties about when they would make it to Manaus.

If Saturday's flight was full, the next flight was only on Wednesday (4 days later). We had a cruise leaving Manaus on Sunday so if we wouldn't be on the next flight, we would miss our cruise and would need to try to catch up in another city. It was an Amazon cruise and the next ports didn't have airports so we would lose one week.

We tried to work together with the customer service to find other alternatives but we got no collaboration at all. All they could offer was to put us standby for tomorrow. We also got no hotel or compensation as this was related to the weather, an act of God. I doubt this was the true reason as they did tell us before that they did not want to wait 5 hours for de-icing. At this point, it is their decision not to fly although it would have been possible. We heard planes leaving all evening & night so the airport has not been closed.

Even when it truly would have been an act of God, it is still very disappointing to not get any service or compensation as a customer, not even a minor form of empathy. We had a similar problem with United last year and United did offer us compensation when they were not obliged to do so. Under promise but over deliver. This gives you a wow feeling as a customer.

On the next day, Saturday, we also spoke with several of Delta's customer service agents to explain our situation and see for possibilities that would help us to be on time for the departure of our cruise. Doing the same story to different people, we finally had one agent, the third one, who showed some empathy for our situation. That was at least 3 hours later, again. She put us up in the standby list so our chances were a bit bigger.

Then we got a phone call from our travel agent (we stayed 3 more hours up on Friday night so we could call our travel agency as soon as it was 9 am in Belgium) that she managed to buy 2 new tickets on today's flight to Manaus. We originally had booked U-class tickets, the new tickets were B-class. At first, Delta was not willing to rebook our original tickets to these new tickets but another intervention from our travel agent finally made them change their minds. As such, we got confirmed seats on Saturday's flight to Manaus after several stressful hours.

Of course, I was happy to have these seats but I was surprised to discover that Delta is still selling tickets on a flight that has a lot of people already on standby. The right thing to do from a customer service point of view is to get your customers to their destination asap and not to make profit by selling more expensive tickets to new customers. Again, I was very disappointed to see how Delta takes care of his customers.

Our travel agent told us she was yelled at when she called them for the second time on this issue because she was interfering with their customer service. I cannot verify if it's true but I tend to believe her.

If you think this is the end of our story you're wrong. We carefully monitored our flight for the remainder of the day, hoping it would not be cancelled. When it was time to start boarding, everything went normal and all people with confirmed seats got on the plane. We had about 10 or 11 more seats and standby people were called to get on the plane. We waited for some minutes, it looked like hours. We wanted nothing more than to leave Atlanta. Finally a public announcement was made in the plane. "We were overweight for about 5000 pound and all the standby people would need to disembark the plane again". Some of them were also on our cruise and of course they didn't want to get off the plane again. You get a seat and then again they take it away from you. It took the crew a while to get all standby people off again. At this point, we were very happy to have confirmed seats!

We were still waiting and then suddenly we saw 3 people coming back on. Apparently they did a miscalculation and they were not that much overweight at all. All the standby people could have gone with our flight but some of them directly left the gate after disembarking the plane and they did no effort to page them to come back. Another announcement was made about the miscalculation and the fact that just unloading the luggage of the standby people was enough and we were ready to go. People that were on the standby list would get their luggage with a next flight. We had another reason to be happy, we were flying and at least we had our luggage. If we would have been standby we would be traveling without luggage.

When we arrived in Manaus, there was another surprise for us. Our plane did not take any luggage at all, from nobody! Our flight had taken cargo instead and suddenly of course, it was clear why we could be overweight. This is just a slap in your face as a customer. The company you're flying with prefers to take cargo of somebody else instead of your luggage. *** customer, I'm not interested in you at all. By taking this cargo, I have a lot more profit. You can wait for your bags.

Our cruise left the same evening, so there was no way we would get our bags. Delta, taking care as always, would send them to Manaus but would not send them to Santarem. (the port we would arrive three days later) Luckily, Princess Cruises took care of our luggage and offered us compensation and formal clothing so we could still enjoy these first three days of our cruise. Thumbs up for Princess Cruises that showed how you can make the difference. There is not one good word about Delta. I know they can't manage the weather but there are lots of things that they could have done better, and a flight that leaves with cargo instead of luggage. Who does something like that?!

I waited patiently at the airport for the next 15 hours. I boarded the plane, we left the gate, the captain announced on the PA system that we would be going to get de-iced, then we would be leaving. I am guessing about an hour went by, we never got de-iced and the captain got on the PA again and announced that the plane had mechanical issues and we were going back to the gate to switch planes.

We got back to the gate, got off the plane, went to the new gate and waited for approximately two hours before other passengers on the flight began getting calls from their spouses advising them that the flight had been cancelled and they were being told by the sheriff to leave the ROC airport. It appeared as though this was news to the Delta people working in Detroit.

At approximately 2:00 AM, the gate attendant announced that the flight was cancelled, everyone's luggage would be sent to their final destination, there were no hotel rooms available that night, and they would rebook us on flights either on Sunday or Monday. At that point, multiple passengers suggested he get a supervisor up there. Instead, he suggested all 50 passengers to go to another gate in the airport and the situation would be dealt with there.

As we arrived at the gate, chaos ensued. It appeared as though there was no supervisor on duty and nobody was in charge. Each employee I spoke with told me to do something different. We were being told to call an 800 number to rebook our tickets and the people at the 800 number was telling us to see a Delta agent. A gentleman approached me and stated that he was able to secure a rental car for a one-way rental to ROC and I agreed to go with him. We got two other strangers and the four of us left the airport at 3:00 AM and made the nine-hour drive from Detroit to Rochester.

I wrote into the customer care center at Delta and they wrote an email back apologizing. They said that they would refund the value of the flight from Detroit to Rochester portion of my trip and send me a $50 voucher for another ticket with Delta. They valued that leg of my flight at $23.44 and I am awaiting that credit.

Later, my husband receives a charge on his corporate Amex bill for $1,500 for Northwest tickets! He asked Amex to do the research into the charge, since I had not been on the Northwest site, and Amex temporarily suspended the charge, then reinstated the charge after stating that that 52,000 Northwest points were purchased via the site; well, why would I purchase any points when I have more than enough points which I was transferring to my son's account?

We have spent over 4 months on the phone with Northwest, Delta, & American Express Customer Service agents, and Delta Technical support, all who state they cannot find any information about our previous calls in our files, and we have faxed the same information over five times to five different numbers, and have received no return calls from any branch of Delta or Northwest. I believe that at the time of my purchase, there was a gigantic computer glitch that brought up a page I did not ask for, it never indicated that it was a Northwest site, and they are not going to honor a very simple fix, use the points to pay for this trip, and reimburse my money! I cannot afford to pay $1,500 for a trip that would normally cost about $300. This is inexcusable behavior by all three entities, but who said any one of them cares about the consumer?

We cannot afford this charge on my husband's corporate Amex card; it will be suspended for the outstanding balance. I have been unemployed for over a year, so there is no spare money to cover this. Why else would I use the Skymiles program, which is a complete rip off anyway? Just use the Skymiles to pay for this trip, so I don't have to go into financial ruin trying to fix Delta & Northwest's colossal error.

1) I called to get seat assignments the night before my Delta/KLM flight to Amsterdam from DTW. The agent cancelled the confirmed ticket. I found out the next morning at the airport, where we got it reinstated after a long wait and 3 confirmation numbers.

2) My baggage was lost. No one knows where it is, and it's 7 days later. They give you numbers to call to a central baggage center, where all they can do is email airports requests, and never hear back. They give you a website link which is never updated, and when you call their toll free number to get an agent tell you "I'm sorry for your inconvenience, but there is nothing I can do". You are on hold for an average of 35 minutes. Oh, and they also give you numbers at the other airports (ie. Amsterdam, Capetown) where you are traveling, and tell you to call them, and then you learn the numbers are non-working ones. Great! Thanks for nothing.

This is all for a $1,679 coach ticket, not a $250 one. Oh, and did I mention one agent told me that Delta had two baggage tag numbers listed on different systems. Another told me that the luggage had moved from one city to another. The next agent told me that never happened. It was likely (not confirmed) sent to Atlanta, to a central depot nobody really knows , and they cannot call in directly to where bags are kept. My bag has a personal permanent luggage tag on it. It is highly recognizable, with easy to confirm contents. Needless to say, Delta is off the charts, and out of touch with customer service, systems, communications, processes, everything. Hello Continental! 7 days and counting of travel without my clothes, toiletries, and gifts I was bringing to another country. I spent countless hours and money spent on phone, and waiting in airports to speak to baggage office people, to process and check my claim.

When she got to the gate and saw the flight left, she was directed to another desk to be booked on another flight. She waited in line at this other desk for 3.5 hours. Then the person at the desk, Jacqueline, said there were no flights available and did not book her on another flight. I spent five hours on the phone trying to remedy the situation. Delta's position is that even though my mother exceeded Delta's recommended time to arrive at the airport, it is her fault that she missed her flight. As such, they refuse to offer any refund.

My position is that Delta's Contract of Carriage and Customer Commitment outline certain rights due to passengers’ involuntary denied boarding. Because Delta fostered a situation in which my mother, having completed all reasonable efforts to make her flight, was not able to board, she was, in effect, involuntarily denied boarding. As such, she was due the compensation of being booked on "the first available Delta flight to her destination." Jacqueline denied this to her, so Delta is in breach of contract. Delta's response to this stance is that my mother was not involuntarily denied boarding because there were two empty seats on the plane when it left, which doesn't have anything to do with anything!

Keep in mind with all this happening I had to get back to Milwaukee WI for work the next day. So I had someone that was at a computer try and book me a flight home. Well the quickest one after horrible service and being placed on hold for a combined 6 hours was the next day for $300.00! I paid $270.00 for a round trip the first time! At first Delta told me they would credit me some of the costs back then when I got transferred, I was told I couldn't do anything but purchase a new flight!

The customer service through Delta is absolutely horrible and they should all be embarrassed the way they treat people and how much more frustrating they make an emergency situation that already is terrible! As far as their supervisors go they read a script and are completely useless and actually yell on the phone at you!

I will never in my life fly Delta again nor will I recommend them to anyone! The CEOs and Board of Directors at Delta need to wake up and realize that no one cares about their damn cookies or peanuts they just want to be taken care of in times like these! This company is terrible and I hope and know they will go under if they keep treating people like they don't matter!

I called AmEx and they will not extend my ticket. I spoke to a supervisor Mrs F and she just said that she can't help me. I have been a member of the AmEx Sky Miles since 97-2009 and a Gold card member since 1980. In these tough times there is no more customer loyalty! I am canceling my AmEx Delta Sky Miles card. Also, I spoke to Delta Airlines and they were no help either! Delta lost 5 tickets, I am looking to book with Southwest! I always paid my bills in full!

On 2/28, I contacted my travel agency to see if they can fix it.

Make others aware of the difficulties of using vouchers. Delta does not like to honor them. Had I known this, I would not have accepted the voucher for a seat on the plane.

Several months later, I noticed that our seats were in an exit row, and that FAA rules would not allow us to occupy this row with an infant on our lap. So I called up and again explained the situation to an agent who this time said that we would need to purchase a ticket (not a seat) for our baby for a nominal fee. In spite of my irritation over the misinformation that I had received from my previous call, I accepted this new reality and asked if I could go ahead and pay for the baby's ticket over the phone. The response was that I would pay for it when I checked in for the flight.

I called customer service at least one more time (I believe twice) before the departure date to try and understand the issues with our seating assignments (why my wife and I weren't seated together, or one of us didn't have a seat at all, etc.). The day before the flight from IAD, I called one final time because I was unable to check in online. I was told everything would be fine and just to check in at the airport 2 hours before the flight. The morning of the flight, we arrived 2 hours early as requested and were in front of an agent after a very short wait.

However, apparently, the agent had to call 'customer service' to get them to issue us a ticket for our baby. She spent roughly an hour with us just standing there at the check-in desk. Finally, we were told that we had to pay $150 to get a boarding pass for our 5-month-old! $150, I was told that this is 10% of the cost of an adult ticket. Let's take a step back. $150 is 10% of $1500. In total, we paid $430 (tax included) for my wife and my ticket. $1500, the cost of a full fair ticket the day of the flight!

Back to the morning of our flight, my options were rather limited. I now had about 30 minutes to get through security and to the gate to board our flight (assume it was going to be on time). I tried to call the customer service number that was on my flight confirmation email and was greeted by a message explaining that due to the weather, they were not accepting calls at the time. In the end, I reluctantly handed over my credit card and swore never to fly with Delta again. Since returning to the states, I've contacted Delta via email (basically the message above) and asked them to do the right thing and refund all but $16 that I had been forced to pay. Their response was a $50 credit and an apology for the misinformation that I received from the customer support agents.

I ended up renting a car and driving home, which cost me another $170 for a one way trip with Hertz. Delta offered no solutions or help and were frankly rude and unfriendly about the whole thing. I will never fly Delta again! Cost of rental, $150. Gas to get home, $40. Extra time spent on the trip, 5 hours. Emotional stress and inconvenience. Loss of ticketed part of our trip, $400.

I figured this out two days later and first called Expedia who told me that they could not help me and transferred me to Delta. Delta informed me that I would have to pay a change fee of $150 per ticket plus $50 per ticket because I had booked through Expedia and the difference in airfare. This would end up being about $600 per ticket when I had originally purchased the tickets for $330 each. I ended up canceling the tickets because it was cheaper to rebook through US Air than to change the tickets with Delta. I now have a year to use the remaining credit which after fees will only be $80 each. After a year, I will lose this credit altogether.

I tried submitting a complaint on Delta's website but as expected, I received a generic email back saying that they would do nothing for me because otherwise they would have to help every person in my situation. I do understand that this was my mistake and expect some sort of fee for changing the date but I find it "highway robbery" to charge $200 for each ticket when the tickets were only $330 each in the first place.

I feel that the government should step in to keep the airlines from taking advantage of consumers like this just like they did when banks were charging $30 when customers overdrafted by as little as a penny. There should be laws that determine what a reasonable fee is for airlines to charge.

When our "new" boarding passes were printed out for the Minneapolis flight, they said seat request. I asked the woman if they guaranteed us a seat because we would not go standby. She said yes they have seats for us, and said our departing flight will be on February 13th at 6am from Minneapolis to Montego Bay. We got to the gate for our first flight and were told that our whole reservation had been deleted. They gave up our seats. They were able to bump two people and we made the flight.

We asked about the flight for the morning and they said everything was still a go. We paid $100 bucks for a hotel room in Minneapolis, got up at 3 am and went back to the airport. After waiting in Delta's line for over an hour, we were told that we didn't have a flight--again. At this point in time, we decided to call AAA, and they were closed. I called the help number on the travel itinerary and they canceled our trip.

Delta wouldn't help us get back to Moline, and finally after pleading they offered a flight to Moline at 7 pm. We weren't willing to wait 15 hours to leave for home. We rented a car for $398 and drove home. Ironically, we made it home the same time we were set to land in Jamaica. Our 8-day vacation has been ruined! I was supposed to have a private, secretive wedding on that trip, and that's been ruined, too. I've tried to find a new time to get to Jamaica but the resorts I can afford are all booked up. I want you to know how very dissatisfied I am with the service I received from Delta. This plan was booked in November of 2009. This is unacceptable! I think Delta Vacations needs to give me a refund, although luckily I had insurance. I just have to wait now. I think they should make some steps and get us a new trip to Jamaica--on them--without Delta Airlines if possible!

I am unhappy with the fact that my return trip to Fort Wayne, In from Orlando, Fl. takes me through Atlanta instead of Cinn. which I prefer by far. I do not like the Atlanta airport. I am even back in the small plane to Fort Wayne and I get ill when riding close to the back of the plane. I know that I am flying First Class with my air miles so from Atlanta to Fort Wayne has no First Class.

My husband called and was on hold for over 2 hours "again" trying to get this issue resolved. He finally got to someone that had the authority to contact our banking institute and have the charges removed. Then he proceeded to try to change his flight again for our trip. After being on hold again for about 45 minutes--success. The transaction was completed but we were charged 3 times for one transaction.

This is completely unacceptable. My husband has taken time to handle this error, which is Deltas error, while at work. And under no circumstances should anyone ever has to be on hold for 2 hours to complete a 10 minutes transaction, much less being on hold twice for the same mistake, Delta's mistake. He did all of the footwork to get this issue resolved twice.

I would like to know how we are going to be compensated for our time? I don't know if it's the people using the system or if it's Deltas ticketing system. We are still trying to get 2 of the bogus charges removed. Today is Feb 10, 2010. I wonder how long one of us will be on hold? If I would not have caught this error our checking account would have been overdrawn and we would have had hundreds of dollars of fees to repay.

I checked in with Carnival Guest Services on-board the ship just before sailing, to find out that my luggage did not make our boat. The guest services agent began working with the airline and told me that my bag would be available when we arrived in Grand Turk on Tuesday the 12th. On Tuesday, again no luggage. I checked back in several times and was continually told my bag would be in Nassau when we arrive on Friday the 15th. Each and every time I spoke with a Delta airline representative or the guest services agent at Carnival, I was given a completely different story, and became very frustrated. When Carnival Guest Services went to retrieve my items from the Nassau airport, again it was not there. A conservative estimate of the amount of time spent on hold, traveling to and from the airport, while getting the runaround easily exceeded 12 hours, and all of these calls and/or visits resulted in the situation not being resolved. The situation continually went from bad to worse.

When we disembarked from the ship in Miami, I arranged to be one of the first off the ship to make it to the Baggage Services office at the Miami Airport. I arrived to the door at 7:55AM. The posted hours were 8AM to midnight. I waited until approximately 8:15, and went upstairs to the check-in counter, where I was assured by a Delta agent that someone was down at the Baggage Office. I went back downstairs and again, waited. At approximately 8:45, I noticed a Delta Agent go in through the side door. While I was there, they never did open the customer area. While waiting, I called the 800 number located on the baggage information claim and was told my bag was in Miami. I ended up going and knocking on the side door, and addressed my baggage situation with the representative who opened the door.

My luggage was still lost. This representative thought it was in Nassau, while on the phone, I was told my suitcase was in Miami. I asked the representative to call Nassau's Delta Baggage claim and was told that he was not authorized to call Delta internationally, and instead sent them a wire. Eventually, I was given the Property Loss Claim form. Upon our return to Bozeman on January 16th, we again flew through Minneapolis. When we arrived, two more suitcases were missing from our group. While we were working to retrieve these two additional bags, I asked the representative if any new information arrived about my luggage. She was appalled at all of the notes in my file and what I had gone through the entire week.

Eventually, I found the phone number to the Nassau Delta Baggage claim and called from my personal home phone, where the representative told me she could see may bag in front of her, and that it arrived to Nassau on Saturday the 16th. After being told several times by Delta officials that they could not call the Nassau airport because it was an international call, I called them myself and found my bag. In the meantime, the airline still had no accurate record of the location of my luggage. I asked her to forward it to Bozeman, Montana. When I turned in my receipts for reimbursement, I was told that I should receive payment within 14 days. Which I thought was reasonable. The 14 days have passed.

After sitting on hold for twenty minutes, I was able to speak with a CSR named Jane. Jane informed me that my name is not listed in the system as having a check cut. I am supposed to call back in a week. She told me with the merger, things are very chaotic and oftentimes slip through the crack. She could see where my reimbursement was documented by the gate agent in Bozeman. I asked "if she couldn't give me any answers, who could?" She told me there is literally no one else to discuss this situation with. I have received my credit card bill to pay for the items I purchased, and your airline has disappointed me again.

Several issues in this situation concern me. This trip cost my office $1,300, usually a good investment when we are able to build relationships and cultivate our alumni and donors. Unfortunately, this was not able to happen due to my lost luggage. I was able to purchase a few items to get me by for the week, but that was really it, I got by. I did not have the appropriate attire for any of our scheduled events. No one at Delta would give me an appropriate answer. It was completely disappointing! I do ask that they consider the loss of my time, the frustration, how uncomfortable and the significant impact this situation had on my professional interactions with our group. Basically, it ruined the trip. I ask that you compensate me with complimentary tickets, or voucher to use in the future. The outcome of this matter will determine the future of our current group, university and personal travel with Delta Airline.

Originally, I was told a flight would leave the next morning making a layover in Atlanta. I told them I wanted direct flight, they had nothing. Finally, I suggested to them that they put us on another airline. They finally agreed. We ended up getting home at noon the next day, after flying from Las Vegas the previous morning. Complaints to Delta gave me a $100.00 ticket towards next flight! And I am sorry. They freely admitted that it was maintenance issue. In 15 hours they could not fix this? Disgusting, I am not happy. If a flight is overbooked, they give them a free ticket on the next available flight, etc. and we were told too bad. Terrible way to treat customers. Can you help?

My nightmare with Delta Airlines began when I first purchased a ticket for my mother who is desperately in need of leaving Port-au-Prince, Haiti due to the severe effects of the earthquake. At the time, the representative failed to tell me that there would be a $20 non-refundable fee. Due to the ongoing airport issues, Flight 436 has since been cancelled 3 times.

After the first cancellation (which I learned after calling in to check my mother's flight status), I asked to have the flight rescheduled. The service representative became very short and placed me on hold several minutes at a time. When I asked to speak to a supervisor, she said that supervisors do not take calls from customers. When I asked to have one call me back, she hung up on me. I called back again and spoke with Sansia who refused to help me and stated that I would have to call in if I did not know my confirmation #. I asked to have it looked up since I had all other info (after all I had originally purchased the tickets), but she refused. She said that she would not help me when all I wanted to do was reschedule the flight which was cancelled by Delta airlines.

Flight 436 has been cancelled again which is understandable due to the State Department's ban on the airport. As per my mother's instructions, I have asked to not reschedule this flight but rather to request a full refund of $279. The representative has stated that they will only refund a partial amount ($259) and that there would be a $20 non-refundable fee which was never told to me prior to this discussion.

I am at my wits-end with Delta Airlines with the poor service, lack of disclosure, and hardship endured at a particular sensitive time in my life with my mother still suffering in Haiti. I will never use their service again. I would appreciate if Delta Airlines, at the very least, issue my $20 refund.

Eventually, they conceded that it was lost and they were liable. On 11/30/2009, I received a letter from claims manager Joey ** saying they would reimburse us for $2,166.46, which "representing the value of your remaining property as stated in your claim will be mailed under separate cover". Of course, this was not received and follow-up calls all are non-responsive, "will get back to you".

I feel this is not incompetence but a designed business practice to frustrate passengers to a point where most just give up and drop efforts to be reimbursed! They allowed claim of $2,166.46. However, actually, loss was closer to $3,500.

Also, I do not appreciate the mileage increase to redeem miles. I just made it to the 50,000 mark and was looking forward to the benefits of achieving medallion status. Last year, before the Delta take over of NWA, I loyally booked all my flights on NWA to gain world perks silver elite status and tried hard to get up to the 50,000 mile mark with NWA. Just as I did, everything changed over to Delta. The last straw for me is when Delta asked me for 80,000 miles for a one-way flight after Christmas! This flight was always around 24,000 miles, now Delta is charging 40,000. This is not good business policy and equates to customer robbery! NWA is Delta now, right? We earned our NWA miles and we expect not to lose any miles or benefits and all of our NWA earned miles should roll over to Delta in equal value! It is not fair to loyal NWA customers to have our miles reduced as the Delta integration takes place.

They have moved the "goal line" for NWA customers, stop increasing the earned miles and changing the benefits. It's not good business! I have began booking my flights with other airlines that do not rob their loyal customers. Unless Delta corrects some of their transgressions with their NWA clients, I will not do business with Delta in the future whenever I have another option. Also, I have seen many negative complaint blogs on the internet about this similar issues. Their complaint form on NWA only allows year 2004, 2005 & 2006! Another insult to your customers, as equates to they don't care if their customers have a complaint. Delta is violating their fiduciary agreements as stipulated in the NWA world perks membership program after customers fulfill their agreed stipulations. Consumers, you may make a direct complaint at: Delta Air Lines Corporate Customer Care P.O. Box Atlanta GA 30320-2980

By about 7:00 pm, a decision was made to transfer all the passengers to a United flight, which was leaving Richmond for Dulles at 8:25 pm. The last passenger to receive the transfer documents got them only about ten minutes before the United flight was to depart. I was given tickets for the United flight, and told I had to run across the airport to the United ticket counter and then come back through Security. I arrived at the ticket counter, only to be told that I could get on the United flight with the documents I already had. I was told to run back across the airport to security screening, go through security and hurry because I might miss the plane.

In all cases, I am finding that the boarding and deplaning for all these smaller planes is being done outdoors in the rain, over slippery steps and through deep puddles. People must lug their carry-on luggage up and down these steps while trying not to slip or fall. No wonder the airlines are dying.

General problems when one is late and the mental anguish at airport when customer service takes their problems out on others, some are possessed with Carne and want to be you and cannot work with you fairly excellent possibly with others. Thank you for any assistance you can extend helping me resolve this matter.

On Dec. 11, our flight DL379 from Baltimore to Atlanta (scheduled taking off at 2:36 pm) was significantly delayed. The explanation we got at BWI was that some mechanical problems prevented the plane from leaving Atlanta. We were therefore put on flight DL1889 leaving BWI at 4:05 pm, and arrived in Atlanta around 6:30 pm. This of course resulted in the miss of our connection flight from Atlanta to Quito leaving at 5:40 pm.

When we went to the Delta desk seeking help to get to Quito as soon as possible in order to make our paid cruise trip in Galapagos Islands, the clerk there was very rude (should have written down her name, but unfortunately didn't). Except telling us that we were put on the same flight the next day, she refused to do any research for us even with us mentioning that Delta partners with Copa Airline who has flights to Ecuador. Even worse, she first insisted that the delay was due to "weather" (so we were responsible for everything including the lodging in Atlanta; she did offer a discount rate at Econo Lodge for $59.95 per night). Then she offered that the air control was the reason, which again was nonsense as the later flight came in first. We asked to speak to a manager, then was told that he would only be available in an hour.

The clerk did eventually give us vouchers for one day lodge and meals in Atlanta. (and the SkyTeam T-shirts did trigger "Welcome to the SkyTeam" cheers among our fellow cruisers later). And we finally settled in the airport hotel around 8:30 pm. The direct result is that we missed our first day and night of our 10-day Galapagos cruise package.

Too anxious to relax at the hotel, we went back to the Atlanta airport at 2 pm on Dec. 12 to confirm our seat to Quito, and to double check that our two check-in luggage were okay. At 4 pm, we finally had our seats and were assured again that our luggage were on the flight. Fun was not end yet. Imagine what a shock we sustained after we passed passport control in Quito around 1 am, Dec. 13, and could not locate our luggage. Delta luggage personnel in Quito seemed to have no idea, but asked us to fill out the form of lost luggage and said that the best scenario was to have our luggage fly in next day, only if they could locate them. After communicating with them that our cruise ship would be in San Cristobal on Dec. 14. The lady told us that Delta would use the earliest flight to San Cristobal by Tame airline to send our luggage to the ship, again only if they arrived next day. (It was after 2:30 am when all the paper work was done and already too late for us to go to the downtown hotel we reserved as a result of the 1-day delay of our arrival in Quito, as we needed to be back to the airport by 6 am.)

In the morning of Dec. 14, Celebrity Xpedition found no luggage for us in San Cristobal and then figured out that our luggage were still in Quito and Delta was not doing anything about it unless I sent them a letter to release the luggage to Celebrity Xpedition (couldn't Delta personnel make a phone call first, we gave them all the numbers?). Eventually Celebrity Xpedition arranged the luggage being delivered to us on Dec. 16 and charged us $100 for it (We can fax you the receipt, and we believe that Delta should be responsible for this if nothing else! ).

Can you imagine how embarrassed we were without changing clothes for the half of our Galapagos cruise (we traveled from freezing Baltimore to the Tropics)? When in the middle of nowhere, the only thing we can do was to buy everything possible from the Gift Shop: T-shirts, shorts (no, we are never T-shirts/shorts person), wind jacket, rain poncho, sun lotion, insect repellent, toothpaste (yes, we did fortunately save the toothbrushes you gave us in Atlanta just in case), you name it. Of course, the price was not as friendly as that in Wal-Mart. And, every night we needed to hand wash underwear and socks, and used hairdryer to dry them. Enjoy such vacation, anyone?

As a government employee working for NASA, unlike many of my colleagues who are loyal customs to United or American Airline, I keep flying Northwest for a long time (Elite member for years). Since the merger of Delta and Northwest, I would like to fly more on Delta (made 2 trips in 2009 and possibly more in 2010). However, this trip was a disaster, the worst trip I have ever had. My wife asked me never to fly Delta again, saying Delta may be the largest airline in the world, but also made the biggest troubles ever to us (more stories told by fellow cruisers of course). We emailed a letter to Delta after returning to Maryland, but haven't heard anything from Delta. We lost the first 2-night and 1-day tour of our 10-day Galapagos cruise package. We paid $100 to Celebrity Xpedition to recover our luggage from Delta to ship. We spent hundreds dollars to buy clothes and other things we need for the first 5-day of our vacation.

I asked a delta rep who was standing nearby if I could just go to the desk, and get a duplicate boarding pass. He rudely told me that I had to wait my turn. I tried to explain that I was already checked-in, and that I had no baggage to check. He just turned and walked away. I waited along with several other passengers trying to board the same flight going to Salt Lake, and then transferring to other flights. When I finally got to the counter, I was told that the flight was boarding soon, and that I couldn't possibly make it on time. I asked if there were any later flights that I could get on. The woman at the counter told me that all flights were booked for that weekend, but I could possibly go stand by. I could not believe it when she asked me, and the other people who were trying to get on this same flight, why we didn't come to the counter, when an announcement was made that anyone waiting for that flight, should come up to the counter.

We all had been waiting in line for a very long time, and no one had made that announcement, just the opposite, as I had asked to go to the counter and was told that I could not. At this time, I heard the same Delta rep who I had initially talked to, laughing with another employee, saying, "nobody is getting on any other flight, cause they are all overbooked". I was so angry that I demanded to to talk to a supervisor. I was given a phone number, and several other passengers and myself, were directed to the Delta courtesy phones. I know that I was put on hold for well over 45 minutes, and never did anyone come to the line.

I contacted Delta by mail, but was told that since I purchased my ticket from Priceline, I would have to get a refund from them. I returned a letter saying that Priceline did their part, Delta was the one that never followed through. They contract with Priceline to sell these tickets for them. I got a sorry you feel that way, have a nice day response. I know that Delta purposely kept me and others from our flight, because they greedily over booked. I am out $550.00.

Typically, when I call customer services, the operator looks up my reference number, pauses and then puts me on hold for a minute; the operator then comes back and says they do not know where my bag is. I point out that since it's shown as entering Atlanta but not leaving, then it's most likely in Atlanta to which they reply "yes, I'm probably right." I then ask them to send messages asking baggage staff in Atlanta to look for the bag, which they do to no end because they never update the case with the outcome of the search and so there is no indication anyone looks at all.

Delta simply saying they don't know where the bag is covers them from having to do any meaningful search. Consequently, I have to simply wait out the 3-4 months till the inevitable decision is made to compensate me with a small fraction of what the bag and contents were worth. If no one is looking for the bag then I can't see how can it be found?

Before our trip, Delta had some reschedules in our flights one of which was that our connection left 5 minutes before our flight into the airport arrived. The solution to that was "we can fly you out the next morning" but there was no offer for a hotel for the night. I felt it was not safe to sleep in the airport with my 2 young children. After gong back and forth for a while, the other solution was a 6 hour layover instead. It's not exactly the most convenient but if that's how it had to be, that was fine.

We were booked on flight 5408 to leave Key West on Saturday January 2nd, 2010. This also happened to be the actual day of my 40th birthday. My husband checked our outgoing flight online first thing in the morning only to find out it had been cancelled. He immediately called Delta around 8 am to make alternate plans to get us home. The option that was offered to us was to fly out of Key West on Monday. Staying until Monday was not possible since our 2 sons had to return to school Monday morning, both my husband and I had to be at work as well and we did not have a reservation at our resort until Monday nor did we budget 2 extra nights into our trip itinerary. It wasn't until my husband insisted on speaking to supervisor that we were offered a flight out of Fort Lauderdale on Sunday which was the next day. This was the only option that would get us home on time to return to school / work.

Therefore, we had to take a taxi to the Key West airport to rent a car, drive up through the Keys to Ft Lauderdale which took around 4 hrs, book a room near the Ft Lauderdale airport at the last minute, not only paying for gas for the rental car but we had to purchase additional meals for our family, obviously none of which was budgeted in our initial trip.

My husband was told when making our alternate travel plans home that Delta would neither pay for the rental car nor the hotel, but we could try to get reimbursed. Therefore, I sent pretty much this identical information to Delta via their website. I received 2 responses from their Customer Care Department but neither offered any solution to for my dissatisfaction with the service nor any reimbursement for the additional expenses that resulted from their cancellation. Thank you for your time.

Delta Airline's service was poor to begin with by not having ample agents, which ate up my time to appropriately get to the gate, and then they ripped me off by charging close to $200.00 to make a change in my flight that (I feel) they caused! Their Delta Company representative responded by mentioning their policies and rules when catching a flight. They would not refund the money back that they ripped off. Instead they said they would email me a $50 voucher. This feels like a consolation prize for the games (rudeness, poor customer service, lack of competitiveness, etc.) they are playing. I lost $196.40, plus emotional distress due to the crass attitude and inappropriate behavior of the travel agent.

Talking about people who work so much and only have a few days of vacation, wasting all these hours at the airport for getting there to checking in early, and waiting and waiting. No one ever realizes how much more stress this added to the person's life. I do feel NWA and Delta have the right to treat their customers the ways they do!

We had previously ordered Asian Vegetarian meal for him. The flight took off at 9pm and the food was served at 11:30pm. My father asked the flight attendant if the food was pure vegetable with no fish and she said that she did not know! After dinner, lights were turned off. Thereafter, there was no further service for the next 11 hours. Breakfast was served at 2pm (Beirut time) when the flight was over Beirut. My father asked for some coffee in between but was told that coffee will be served later. When the coffee was served it was cold. He asked for Equal and was given one. He asked for one more but was told that one is enough. He insisted and got another Equal rudely.

Most surprising, his UAE visa had expired. Of course, we also forgot to check this but no one checked his passport before boarding to see if he had a valid visa for his destination. All in all, he had a very bad experience with Delta. He never wants to hear about flying with Delta again.

Interesting to note that I was also told that hotel deliveries are first priority, and that deliveries to military posts are last. Great patriotism Delta! Because of security concerns, Fort Monmouth will not allow direct delivery on post. So what the baggage delivery service says they must do is contact the soldier by phone, who then has to walk to the gate and pick up his bag from the driver. The problem with that plan is that Army duties come first, so he cannot simply walk away at any given moment to meet the truck whenever they might call.

Anyway, at about 9:00 pm on Sunday evening, we received a call from the delivery driver asking where he should deliver the bag. He led me to believe it was now on the way. Apparently he lied, because at 3:00 am Monday morning, I received yet another call from a different driver asking the same questions. That's when I came unglued. I told him that I was not about to wake up a young man at 3:00 am who has to report for duty in just a couple of hours. He said he would pass the bag on to the "next driver."

We are still awaiting delivery. Because my son's cell phone charger is in his luggage, his cell phone battery is nearly dead. So now we have yet a another dilemma: How will they reach him once his cell phone is no longer available? I called back the baggage claim people who were not only not empathetic, but actually hung up on me. I then called the corporate offices to complain, and am now awaiting a call back from someone "with authority" assigned to the baggage claim department. Amazing, particularly since we paid an extra $20 for this stellar service.

After buying a one-way ticket with another carrier, we called again Delta to cancel the first leg. They said that we had to pay a change fee of $250 plus $1500 more for the adjusted price of a one-way ticket. That is $1750! We were told by a representative named Rick that they could waive the $250 fee. After discussing the situation with my partner and verifying online that the price of one-way tickets were clearly cheaper than we were told, we called again and talked to someone else after being told they would not be able to connect us back to Rick. This time, the story was different again. The $250 change fee could not be waived, but the adjusted price was only $250, totaling $500. We decided to pay this extra money after talking to several representatives, who said that they could not waive the change fee, even though we had been told so.

We ended up spending $500 for Delta plus $500 for the one-way ticket in the other carrier. Thanks to the lack of seriousness of Delta representatives, who misinformed, lied and manipulated their stories. I'll never fly Delta again and will make sure to tell my friends, family and online contacts about the lack of seriousness, unless there is a valid response from Delta.

This is a messed up system as far as I'm concerned. Paying extra fees for checking in bags is a ripoff given that no service is actually improving. I was told that I can file a lost property claim after 5 days and maybe I'll get back some money!? I guess my take is to never fly Delta again or don't check bags when flying with Delta or any other airline for that matter. I hope you are reading this if you consider flying Delta.

While stranded at the Atlanta airport from the time my connector flight from Albany, GA arrive in Atlanta at about 1:26 PM on Sunday, until Monday morning, December 21st, I made calls to other airlines and my wife did the same from home. We discovered that my return flight from Atlanta to Newark, Delta 2014, was actually cancelled at 2:00 PM on Friday, December 18th, before my origination flight left Newark late at 6:00 PM!

It is absolutely unconscionable that Delta representatives did not inform me of this fact, knowing the additional complication of impending weather was a strong probability. Is Delta so money-grabbing and greedy that it simply refused to inform me of the pre-cancellation of my return flight just to collect additional revenue? I should have at least been notified and given the option of deciding to stay home, since the advance cancellation of the return flight meant that I had no other option but stand by status as a means of returning home.

I missed my connecting flight to Albany because of the same storm and had to engage ground transportation and additional expense to get to a family funeral Saturday morning, since the earliest flight out would not have enabled me to get to the funeral on time. Although I've already had it confirmed that I will receive a refund for the unused portion of the flight, it didn't mitigate the situation one bit. Unless I have no other choice in an emergency, I’ve flown my last Delta flight as a result of this arrogant show of greedy capitalism gone mad or just plain insensitivity. The fine art of customer service ought to be studied and practiced by the complete managerial and executive hierarchy at Delta Airlines.

The day of my mother's funeral, I tried to call Northwest again and was on hold for 4 hours in which no one ever came to the phone. I tried again today to call, was routed to 8 different people, on hold for 5 hours and never received any help from Northwest Airlines. I will never fly with Northwest again. I will be leaving as planned on the 27th but immediately on arrival, I will cancel my return flight and choose another airline when I am ready to return.

She called us on the cell phone hysterical because she was missing her flight. I called Delta Airline repeatedly, and the call kept getting dumped. When I finally got a human, she told me that if the system is too busy, it dumps the calls. I explained the situation, and she told me she would need to forward my call. She forwarded it alright to Avis Rent-A-Car! The lady at Avis refused to transfer me back to Delta, telling me they don't have that technology.

I made several more calls that got dumped before speaking to another human. This person told me that there was no way they can deal with that because she had no way to contact the airport. I asked if there was a "Child Supervision Division" and was told there was not. I demanded a supervisor, and he told me the only thing I can do is trust the airline but he cannot contact anyone.

Again, my daughter was hearing more announcements for boarding the flight. A co-worker - frantically working on this on her computer too - found a number for the JFK Airport Police Emergency. We called and explained the situation. At the same time, I asked my daughter to give the room supervisor the phone and for over an hour, he was chatting on a cell phone and she was afraid to approach him. Between calls, I called her again and again, begging her to give him the phone while making other calls in between calls to her.

An officer from the JFK Police named Officer ** spent another 45 minutes trying to get hold of the airline. I think he eventually went right to the airline. When he inquired as to why she wasn't on the flight, they told him that they have no child by that name in supervision. They said she was listed as a passenger, therefore, responsible to get herself onto the plane but she was not under supervision.

The Officer then asked them - his words - "Then would you mind telling me why the hell she has been down in your holding room for the past hour and a half?" After more research, the airline realized their mistake, but by then, the flight was in line for takeoff. Therefore, she was scheduled for the next flight. However, had the officer not intervened, she would have ended up in limbo, sitting in that room.

We had left home at 3 a.m. She had plenty of food for the trip but all but the fruit was confiscated at security. As my husband was getting change for a $100 at the airport - to give her some cash - they boarded the children though we asked to wait a minute until he returned, they insisted that she had to get on - though no one else had boarded. Therefore, she had no cash on her.

The airline only offered the same peanut snacks that you get on the planes to the children - though we paid $100 for the service. The officer insisted that they feed her so they did offer to get her something to eat, but she was so nervous and upset that she declined. I question the safety of children on this airline.

As we were seeking help at both the electronic ticket booth and speaking with various agents, we were told to wait at the Checking assist line. After expressing our concerns and explaining to the agents that we will miss our flight, we were redirected to the end of the rebooking line where well over 200 people were waiting. After much arguments and persistency, 3 hours later, we were able to finally speak to the only supervisor available on site serving thousands of customers and were informed that no seats were available and the flights were overbooked and that we cannot be rescheduled for that day but only two days later Wednesday the 23rd 2009.

Around 12:3pm on our return home while leaving the Airport, we called Delta complaint line and spoke with an agent (Kris) who offered us $100 voucher for what was called consumer inconveniency. We did not accept the offer and requested to speak to a supervisor but were denied such privileges by that employee who reiterated that it was their last offer and there was no need to speak to someone else.

At our arrival home while checking our e-mail messages, my wife called again the complaint line and spoke for over 1:00 Hour 30 minutes to a different agent (Kevin) to register a formal complaint. We explained the situation and also mentioned to him that we received an e-mail from Cheapfare.com/Travelocity today informing us that Delta had canceled our flight. Furthermore, when we checked the Delta website that same day, there was an alert message informing passengers that the flights were overbooked and they were looking for passengers who are wiling to give-up their seats in exchange to a later flight. We never agreed upon such request and went as normally scheduled to the airport. We also explained to Delta that it has been listed on their website and under the FAA and DOT consumer protection for compensation rules that based on the statements below that we are entitled for 200% of our fare, $800 maximum) for each ticket:

“If you are bumped involuntarily and the airline arranges substitute transportation that is scheduled to get you to your final destination (including later connections) within one (1) hour of your original scheduled arrival time, there is no compensation. If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the compensation is doubled (200% of your fare, $800 maximum).”

I am originally from Martinique and had always made prior arrangements with my work to spend these two weeks of vacation with my family. In light of our economic situation, we also decided to save money to travel every three years. We made the reservation 9 months ago and received re-confirmation by Delta the day prior to the scheduled flight and were informed that it was on-time and that we will be leaving from JFK Airport.

Because of the incompetence of Delta's staff and their mismanagement of the situation, we could not travel until two days later. We have not only lost two days of vacation but were insulted by Delta’s offer of $100 as compensation and that my family and I are still in New York with the incertitude that the same thing would happen again. We are seeking the maximum compensation for being bumped and that based on their guidelines that the right accommodation was not made by Delta to compensate for our lost.

We were then left in the aircraft on the tarmac for about 3 1/2 hours with nothing but water, and there's no service because the crew was off the clock. (FAA regulations, we were told.) We were finally allowed to deplane, and we're told we would go through customs and get right back on the plane to resume our flight with a new crew. We did indeed go through customs, and then we're told to stand in a line of 200 people to recheck our luggage and get re-boarding passes (which they apparently forgot they already gave us when we checked in at J-burg).

After many hours in line, we were presented with food vouchers. But most people had taken turns to run for food while their companions stood in line by then. When we got to the counter, we explained we were going to miss our Air Tran connection (Flight 56 departing ATL at 9:59am, Dec. 19) and our bus connection from LAX to Santa Barbara, California which departed early afternoon (Santa Barbara Airbus). The woman at the counter told us her contract with us ended when we reached Atlanta. We were on our own from there - nothing she could do (actually would do. She's very snide and would not give her name.) One attendant was asked for her name, and she turned over her badge and said, "What's yours?!" The airport was in utter chaos. We finally got back on the plane about 12 hours after landing, and yep, you guessed it, we're told sorry for the inconvenience but that they were waiting for a fuel truck because the fuel load was unbalanced. We again were stuck on the tarmac, this time for about 1 1/2 hrs.

We reached Atlanta, GA sometime in the evening. By that time, we were too tired to think. We went to the Delta counter area where we were told we could stand in line, but the attendant didn't know what to do. We chose to find the Air Tran counter. Thankfully, they put us on standby for the next flight. We returned to LAX at 12:30am, and we reached home in Santa Ynez at 3:30am with swollen legs, bruises on the back of knees due to prolonged sitting, and back sore (recent back surgery). Do we have any recourse from Delta? Free tickets and a formal apology are the very least we expect. We were treated horribly. If this is a little rambly, sorry, very little sleep!

This is awesome, as I love NYC! Thanks for the opportunity to spend time there. I will achieve Medallion level status at the completion of this great trip, which offers some nice perks. But don't expect to ever be able to use them. While I realize nothing will ever come of this post, I appreciate the opportunity to vent to those who may understand how I feel. Thanks.

You will find below the details regarding my lost luggage. However, this is the fourth time that I am providing this data to Delta baggage service. Are there 3 different systems that Delta is using to locate my lost luggage? Why do I need to keep providing this detail if someone has entered it from the very beginning? I gave the information to a gentleman in Atlanta airport on 12/10. I had to give the information again to someone in Atlanta on 12/12 and then on 12/14, I gave this information to the Mesaba employee working in Toledo airport. I don't understand why I have to keep providing the same data over and over.

I am still amazed that with a flight with only 10 people, my luggage was mishandled/lost. Furthermore, I find it rather disrespectful to receive such an impersonal response. I have received more than enough apologies from Delta. Now I want resolutions or my lost luggage back.

I need a status of this baggage claim reference. Also, I have had to purchase travel items (i.e. travel-size toiletries, dress work shirt, OTC medicine, etc.) needed for my current traveling needs. How do I get reimbursed for these immediate items? Lastly, at what date should I enter an official lost baggage claim form for all of the items that were inside my luggage? I had other prescriptions and a pair of eyeglasses that I desperately need to replace soon. I would appreciate any follow-up you can provide as soon as possible.

"SkyMiles members can earn SkyMiles miles across the SkyTeam Network. That means miles for flights on 14 airlines in a single frequent flyer account! And better yet, Elite Qualifying Miles are available on any of the 14 SkyTeam partners. Be sure to supply the airline you fly with your SkyMiles number when making your reservation or when checking in for your flight."

And then on this page,**, it says in the row next to KLM Royal Dutch Airlines, in the columnn under "Earn & Redeem Miles: All KLM and KLM cityhopper-operated flights worldwide."

Note the word "All," not "some," not even "most." "All" is unambiguous. This is quite simply a fraudulent, deceptive practice. We were sold our tickets under false pretenses. Had we been given the slightest indication that we would not get frequent flyer credit, we might have chosen to purchase tickets from another airline. Delta should be forced to give us SkyMiles credit for these flights. Delta is guilty of consumer fraud.

Earlier this year, I checked my MQM account to verify that I would be able to retain my Medallion status in 2010. I was about 12K miles short but knew I had some uncompleted travel arrangements for later in 2009. I scheduled for a cruise (actually with Delta Cruises - sailing out of Rome on 11/19/09 returning on 11/30/09. I compared airfares and even though Delta was higher, I contacted Delta first. I explained my direction to the agent answering the call and he told me that I would obtain 9,481 MQMs and I could use some sky miles to help offset the difference in the fares if I booked this trip with Delta.

I booked my trip, traveled to Rome returning on 11/30/09. I understood that with the 9,481 miles added to my existing balance I would still need a couple thousand more miles so I accepted an AMEX Offer for another AMEX card that would award me the MQMs I needed. After I returned on the 30th of November, I started checking for my MQMs if they increased. Finally, I called and the saga began. I was told that I would not receive MQMs for trips where I used miles to help offset the cost. I have tried to explain that I had the exact type of situation in October of 2009 where I traveled to Boston using Pay with Miles and I received MQMs for that trip, so when the agent told me I would get my miles for Europe, I had no reason to doubt his knowledge.

So now, the sky miles department had eliminated the 1024 MQMs from my account (leaving no audit trail), plus refused to post the 9,481 MQMs for Europe. I guess they didn't want it visible that they were not consistent.

I recently reviewed the Customer First guidelines posted on the NWA website. It recommends that passengers arrive at least 75 minutes before scheduled departure for domestic flights. Since we complied with this guideline, I believe we were unfairly penalized with a $50 per person fee. I have repeatedly tried to resolve this issue via a phone call, email, and letter to NWA/Delta. They insist that the fee was correctly applied since we had failed to check-in on time. I explained to them that it was impossible to check-in on time because they did not have enough personnel available at the counters to process their customers in a timely fashion. During the phone call, I asked to speak with a supervisor but she refused to transfer my call. I sent an email and hard copy of my complaint to Delta (NWA) and received the same illogical responses that make no attempt to address the underlying issue of poor service. (I have copies of their responses in my files.)

I got a call at 9 pm from the cargo service. It was their manager. He said Delta Airline forgot to put my dog on the plane and left him behind on the runway! I had to rush back to the cargo area to collect him. I got all the evidences from them which say that Delta Airlines had signed off to put the dog on the plane. Their cargo service was run by a third party. One of the cargo guys found my dog on the runway and brought him back to the cargo area. The manager told me that Delta Airlines Manager took full responsibility of making the mistake. I have all their names and contact information. I still had to send my dog to CVG, so I had to make another trip to the airport the next morning at 5 am to drop him off. All this not only caused inconvenience, it caused me back injuries and health issues to my dog. I called Delta Cargo Service and talked to a supervisor. She said someone from their management team would call me, but no one did so far. I want to file a lawsuit against them.

My nephew did not make it home until days later. He was under the assumption that they would get him closer to his destination and assist him with getting to his final destination. I was the one who paid for the trip and therefore I am entitled to a refund because I paid for the trip with my credit card so that he could get to Lynchburg. I should be refunded because I paid the full amount for his flight to Lynchburg. Therefore, I was overcharged and Delta has taken advantage of a minor who could not properly defend himself due to his maturity level.

My question is, if there was a weather delay, why didn't the Delta Representative in Orlando inform Derrick about this so called delay? If she was trained properly, she could see that he would probably not make his connecting flight. Why didn't she offer him another flight or just come out and tell him that he was going to miss his flight? This was not the case; he was told that the connecting flight would be delayed. This Representative needs to be retrained. Derrick is a student, more or less a child fresh out of high school and into college and he was taken advantage of because of his age. Therefore, this information was misleading and he should be refunded.

I am a Delta Sky miles member-#**) and I am the one who pays for Derrick flights when he comes home from time to time. I also use Delta for my Military trips as well. This will change now; I will now use other Airlines for Derrick’s travels to and from school. Derrick did not make it home until 1:00am in the morning on Wednesday, 2 days later and he had to pay someone. Derrick was not told that he would be left stranded in Roanoke. This is Derrick's second semester in school and he has flew Delta this past summer, Thanksgiving break, etc. This will change for Christmas and in the future.

Everything was negative. We had to pick up my daughter and rebook another flight which cost us an extra $379. Delta should have an extra person directing those who require immediate assistance since they do not have enough ticket agents. They should change the posting on their website as check-in with baggage for 2 hrs. since they are not helpful. The complaint I filed at Delta had been responded with an apology and a $50.00 voucher. This is not enough! I had to pick up my daughter again, and then take her back to the airport very early in the morning. She needed to be in school since she had an exam and a presentation.

On Thursday November 19th, I received a call from the AAA travel agent that Delta had cancelled our trip. All of the flights still exist in close time frame to our original flights so the flights were not cancelled but we were cancelled off of the flights. The explanation given was that Delta/Northwest merged their vacation package programs and had to cancel and re-enter all of the booked trips. They forgot to re-enter our 6 tickets so we were bumped.

The travel agent from AAA informed me that Delta was willing to fly us out first class on a flight that would arrive 6+hrs later. Our return flight was moved up by 2+hrs and we no longer had first class on the return trip. Our seat arrangements were gone and more than likely we would be sitting all over the plane. I tried calling Delta directly asking for a supervisor and was sent to 2 phone numbers that were meaningless and when I finally did reach someone, they said they could not do anything for me because I was not the travel agent even though I was the one who bought the tickets. I left a message for her supervisor and have yet to hear from him and that was on Friday the 20th.

Delta (via travel agent) finally got us on our original flight out but we had not been assigned seats and again more than likely will be all over the plane. Our return flight was still the flight they changed us to, and we lost first class and have no assigned seats.

I am very upset with the whole situation. The reason we booked early was to get what we wanted. The reason we booked the flight out the way we did was to get to Hawaii early enough to enjoy some extra time. Airfare is extremely expensive and we also have a suite booked starting the 18th. We have now lost our first class return, which is huge to us because it is impossible for us to sleep in coach. That is why we fly coach out and first class back. Who knows how close we will be sitting to each other and I have wasted a ton of time on trying to get this corrected? All Delta could offer was a $500 voucher per ticket that expires in a year and is only good on their vacation package.

What happens to our rights as passengers? If we had tried to make changes, the airlines would have charged us immediately but yet they can go cancel us completely. I tried contacting other airlines but it was too late, there was no other choice for us but to stay with Delta/Northwest. We are extremely dissatisfied with Delta/Northwest and how we have been treated and are currently looking into the situation to see if we have any legal recourse.

With only 10 minutes to spare now before our Delta flight was to depart for Calgary, we ran the 200 yards to our flight. When we arrived at the departing gate, the person in charge (Nipa **) said, "Sorry, but you missed it." I said, “Isn't that the plane right there? She said, “Yes, but I told them to shut the door already." I said, “Did you know that we had landed and that we were on our way?” She said, "Yes." Delta should be ashamed how they treat customers!

Lastly, when I finally got to Abuja, Nigeria, the stroller along with my coat that was in the stroller wasn't on the aircraft. I waited at least 30 minutes to be told that my stroller wasn't on the plane. I was highly upset and couldn't understand why because the flight wasn't a connecting flight. It stopped in Dakar to let passengers off and continued to Abuja, Nigeria. I specifically asked before they took my stroller at the aircraft entrance at JFK if I was getting my stroller at my destination and I was reassured that I was. My stroller didn't arrive until 11/19. Since my arrival is on 11/15, this was a real inconvenience nor did anyone apologize. I have never experienced such bad service throughout my experiences of flying.

When buying the ticket in Moscow Delta office, I was told that the baggage can be 25 kg. I was also reassured that I will get the seat in the front row due to special needs (I was in my 8th month of pregnancy during flying). The check-in in my line was done by Irina. Already two couples in front of me were experiencing problems. In a very rude manner, she was basically trying to do everything she could to get money out of the customers for the baggage. For example, a couple in front of me (The woman was also pregnant, by the way.) was checking in a snowboard and the guy put the form and the boots in the same bag. She spent 20 minutes screaming how they are trying to cheat the airlines with this baggage because they had to put clothes in their suitcase which would cause an overweight and that they have to pay 200 USD extra.

The same situation happened to me right after. My bag weighed 27 kg, because I put everything from my carry-on into the suitcase. Pregnant woman in the third trimester is not allowed to carry more than 3kg. She immediately tried to get money out of me for the overweight in such uncivilized manner that I was just stunned. Ironically enough, all people around me were checking in at least two big bags and had lots of carry-ons. I was the only one in the whole crowd with just one average suitcase for my whole flight. I'm amazed at the tone of this woman who acted like she was given a command by her management to make as much money as she can on customer's baggage. I asked to speak to the supervisor. They wanted extra 150 USD from me, but the way they put it was insulting for me to pay anything to these people.

When I met the supervisor (Mikhail), it became very clear that Delta has a policy of hiring the people worst at customer service, inhumane and without any tact. The supervisor's response was that Delta is a commercial company that needs to make money. I said that I am a long-time customer. I am checking in only one bag, and to take out my things to carry to the plane is very difficult in my condition. After that he made a ridiculous joke about pregnant women and offered me a wheelchair (Can you imagine that?). The tone that he used and the words amazed everyone around who has heard this conversation.

It does not take too much for a pregnant woman to get upset, so not the baggage but the rudeness and inconsideration from Delta representatives caused me big stress and I could not stop crying for the next two hours when waiting for the boarding. (Ironically, I was offered help in the airport by Aeroflot representatives, not Delta). I was also forced to carry at least 10kg on this long flight and in two very old and unaccommodating airports - Sheremetyevo in Moscow and JFK. As a result, I am now on special medical treatment from complications after this flight caused by stress and carrying a heavy hand baggage.

To add to that, I was not put in the promised first row by this Irina. In fact, despite the fact that there were two pregnant women on the flight and two mothers with little babies, Delta airlines did not put any of them on the seats for special needs. I looked who they have seated there, and there was only one customer, an elderly woman, who actually had the right to be seated in those seats. The TV, overhead lights and stewardess call button were not working in the whole section where I was seated with another pregnant woman and a mother of a three-month baby. This was like this throughout the whole 10-hour flight, and Delta said they can't do anything about it. They could not change our seats either.

When getting to JFK, I was already unwell. My blood pressure was very low. No Delta representative tried to assist with going through customs. I spent one hour and a half in the room without any air in line for the passport control (JFK terminal which Delta uses is really in many ways should be considered against health and regulations). I almost fainted twice due to the lack of air and a crowd of people.

I could never imagine such a horrible experience and such insensitivity towards pregnant women. I flew during my pregnancy many times for work with various European and Russian companies, and I was amazed that the US airlines and airports are so barbaric in accommodating people with special needs. It is inconceivable for the country who is claiming to lead by example the rest of the world. It should be also shameful for Delta who employs such staff and makes policies encouraging such behavior.

I informed her what the lady at the gate said to me, and the lady just said that she was not a Delta employee. I informed her that there could have been no possible way for me to know that since she was sitting at the gate where the Atlanta boarding sign was. The lady just said that it was not her problem and that I had to find my own way home. Her attitude was not appreciated, but I still went ahead and called the 1-800 number. They advised me that there was another flight leaving from La Guardia, but I needed the airport personnel to switch my flight. I went up to the desk to speak with the lady, which happened to be the Delta manager at the Westchester County airport. She yelled at me several times and everyone in the lobby was looking at us because she was making a scene. She said that she was not going to help me. I have to find my own way home or call the 800 number and see what they can do.

I informed her that the customer service at the 800 number advised me to tell the Delta manager to switch my flight to La Guardia. She yelled again saying that she was not going to do anything for me and that she was the one in charge of making the decisions. She was simply not wanting to do anything for me, period. This went on for 30 minutes. I advised her to please lower her tone because all I needed was to get on a plane to Atlanta and not have her yelling at me at a public place. I'm a customer service manager at my company, and her attitude towards me was that of carelessness and incompetence. She had the ability to switch my flight over to La Guardia, and I would have arranged my own transportation there, but she simply said that she was not going to do anything for me. This experience made me feel discriminated against, as the ability to accommodate me individually was not done, when it was within her means. I felt embarrassed at the airport after having to deal with that situation.

I've been a true Delta customer for many years, and have solely taken Delta flights. I would have to say that this will be the last time I will ever take another Delta flight. After this embarrassing situation, I had to purchase a plane ticket from AirTran. They were actually able to accommodate my needs immediately and had common customer service skills. I'm requesting a full refund of my one-way ticket from White Plains, NY to Atlanta as it is my understanding that my flight was able to be switched, and it was not done for the simple and several times stated reason, "I simply do not feel like helping you."

She told me that I would be stuck in JFK until 7:00 PM the next night. She rebooked me on a flight leaving over 12 hours later. Delta denied my request for compensation for travel to the airport to catch the early morning flight the next day. Then, I learned that my father died when I was catching my connecting flight that next day and I was stuck in the middle seat between two very uncomfortable gentlemen as I cried quietly to PDX. I understand that Delta cannot control the weather, but they can decide whether to make good on their promise to hold a plane a few minutes for its ticketed passengers or not.

That was not to happen either. Instead, we were told to board AA flight 249 at 4:50PM on October 4th and by the time we cleared customs and got our luggage and transport to our resort, it was 11:59PM. We had nothing to eat really for 2 days. I feel that someone should pay attention to this very serious matter. Our vacation was spent 2 days at the airport and transportation to and from. I have been a loyal Delta flyer for decades. I also used my Delta frequent flyer miles for this trip. We were so sick that for 3 days we could not leave the premises to explore Cabo. I am using my 1,800 miles to give to charity (I don't know which one yet) and even if I want to fly Delta in the future, my husband will not consider it. This is not the first time Delta has spoiled our vacation. I feel we should get some sort of compensation.

I ran to American Airlines with a valise in my hand and pushing my wife in the wheelchair. When we got there, they told us the flight was oversold and they suggested we go back to Delta. Again, pushing a wheelchair and dragging a valise, we went back to Delta. The best they could do for us was to put us on a flight at 4:30 PM that's arriving Atlanta at midnight, sleep over and in the morning take a flight to Florida. We had no options.

We arrived Atlanta at midnight and got to our hotel at 1AM, and we got up at 7 AM to get back to airport and home. I complained to Delta when I was home, and they fabricate some BS and offered me a voucher for $125. The US dept. of transportation is disgusting; they did not even get back to me, only a pre-set email telling me that my complaint was forwarded to Delta. Why do we need them and pay all those people in Washington, DC if they cannot serve us, the citizens? I have sent a complaint to my congressmen and will file a complaint with my US senator. All this to be followed with a lawsuit in Small Claims.

So being I wasn't getting anywhere with her, I called Hotwire. Hotwire told me my flight was not canceled and is only 1 hour behind, and they did have all my contact info. So we do get on flight at 3 to Pittsburgh. Well, we get to Pittsburgh. My daughter's luggage went who knows where; we got it the next day. Ok, not so bad getting to still see family, and I thought nightmare was over. We then go to Pittsburgh airport to return to MN. Again, the flights were delayed and so on. Fine, I and my daughter will end our trip shopping and making the best of it. So we board the flight an hour later like they said we would. I texted my husband to tell him this flight was leaving, I loved him and what time to pick us up being that it changed 2ce already. I waited till I thought we were leaving. So then they changed it again. Now we were on plane, and he said, "Sorry folks, another 45 minutes before we can take off."

So I turned my phone back on to once again tell my husband not to leave for airport until a later time. The flight lady came over and said, "Your phone is not allowed to be on." I said that he just said we were not taking off for another 45 minutes and that I was just telling my husband when to meet us. She started saying "You will not speak to me like that. I will take you back to the gate." I said, "Listen, just tell me when I can use my phone to call my husband." Not another word, she yelled at me in front of not only my daughter but everyone on the flight. "I will take you back to the gate!" She walked towards the front of plane. I asked my daughter, "Did he say 45 min?" And she turned around and came flying back at me. "What did you say?" I said I was speaking to my daughter. She then again told me I will take you back to the gate!

I really thought my friends had set me up on some kind of joke - the way I was talked to and treated was unreal. I would hope that no one would have to go threw that like I did. I could have been taken back to gate, arrested and thrown out of airport in front of my daughter, all because some worker was having a power rush and being a bully. I wish I could have gotten her name. But at this point, I didn't doubt she had no heart or clue on customer service and really think if I had even looked at her, she would have thrown me off flight. The flight number was nw1441 which left Pittsburgh on Oct. 21 at 8pm. I will never fly this airline again nor will my family or my company. Thanks for allowing me to share.

We finally departed Chicago to arrive in Atlanta and had missed our connecting flight. Then we stood in line with everyone else to find out what we were supposed to do. I was told we were on standby for the next flight out and had to go to terminal T. I asked, "Well, how do I get there?" She told me to go down to the food court and turn left. When I did that, I was at an escalator. You cannot take a wheelchair down an escalator and I could not find anyone to direct me to an elevator for several minutes. Needless to say, when we finally got to the gate, the plane was already boarded and the woman was angry because she had been announcing my name, surprised I wasn’t there. I was trying to find the terminal! I was then told that I could sit with my handicapped child, but all my other children were going to sit separately and with strangers throughout the plane and there was no time to feed them. I was so flustered and I burst into tears.

We arrived in Phoenix at 12:20 am with the time change that meant we were traveling without food for 11 hours but at least we arrived safely. I suppose it could have been worse. After a wonderful visit with my father, we returned home on October 14, 2009 leaving Phoenix at 10:05 am. We were informed that it was a very full flight and they would like to check our carryon bags through to Chicago. We arrived in Atlanta at 5:30 pm to find our connecting flight was delayed. I fed the girls and waited around for the flight. I was just happy not to be on the plane waiting on the delay.

We finally arrived in Chicago that night and went to baggage claim to find that only one of our bags were there and that one was destroyed, ripped across the entire front of the luggage and the wheels were broken off. I went to the office to ask where the rest of our luggage was and they had us fill out claim forms for delayed baggage, told us the baggage was on the next flight from Atlanta and gave me a bag and UPS sticker to send the other bag in to be replaced. Today, I have been told the baggage is still lost and they are looking for it. I have teenage daughters and these bags belonged to them with their Nike’s and expensive clothes, all very close to new because school has just started. I just went through a divorce, have no money, no credit cards, and was laid off from my job in May. I cannot even replace the items at this time. When I spoke with Delta, they did issue us travel vouchers for the next time we travel which was appreciated.

Then today, UPS delivered packages for two of the girls saying they were sorry about their bad flight experience. I was really hoping it was the luggage so I could quit watching them wear flip-flops in the cold and complain to me about needing their things. I am now filling out claim forms to replace their things and have been informed that it can take up to 12 weeks to process them. Less than 24 hours to lose the baggage but 12 weeks to replace it must be an astronomical amount of luggage that is lost on a daily basis for it to take that long to send a damn check or maybe they just don’t really care. I do have to say a great many of the Delta employees I have dealt with were wonderful. Anyone related to this lost baggage that I have talked to has been very rude and not in the least bit helpful.

Please note that the Monroe airport (MLU) uses a non-conventional sectional ramp type assembly for boarding passengers which was not lined up properly (walking surface) and created a severe tripping hazard and it's impossible to roll a wheelchair over it going uphill! I strained my back muscles trying to push the wheelchair against gravity and negotiate the uneven wheel-stop to boot. My mother was in emotional distress because of concern of me losing control allowing the wheelchair to roll backwards and her fear of doing myself harm. Furthermore, there was a long line of passengers immediately behind us who would have been bowled over had the chair broken loose from my grip. I don't understand why there was no assistance and sufficient time for this senior lady to board without anxious people rushing her.

I insist on satisfaction in a refund or like compensation for the pain & aggravation experienced by my mother and me for a situation which should never have arisen in the first place. I know for a fact that the accommodations, methods and procedures used at Monroe Airport would never pass American Disabilities Act (ADA) standards and wonder how their inspectors would view the situation.

If Delta, who has been my exclusive carrier for over 6 years, thinks this was an award, it is sadly mistaken. I told the stewardess I didn't want anything. One stewardess took my name and said, "The president of the company will want to email you a thank you" (which also has not happened). When I told the stewardess who gave me the card that I didn't want anything, she insisted. At the end of my 50-minute call to the customer care woman, after all was said and done, I said, "You want me to make photocopies, write a letter and send them to headquarters? You must be kidding!" She then yelled, "Alright then. I will put 5000 into your Sky Miles account." I told her to forget it!

I am done with Delta and will never fly with them again. I will cancel my Delta American Express account, and I will tell everyone I know, including the numerous travel websites I write for, just how Delta shows its appreciation. Just the clothing I was wearing that I had to throw away because I got vomited on is worth more than 5000 Sky Miles. And to already have had me jumping through hoops and now questioning my integrity by asking me to send copies of a form they give out (but no one is aware of) has me hurt and angry. In my book, Delta is unfeeling and treats its customers poorly. And I will get the word out.

Consequences: knee injury from a design flaw in the seats on the Boeing 757. The seat arm when lifted, takes out knee caps of passengers in the next row back. I am a professor of mechanical and aerospace engineering at UCLA. I can state with some expertise that this is a definite design flaw that will result in other injuries. All tall passengers seated in rows with the seats too close together are at risk of serious knee injury. I will likely recover from this injury if there is no cartilage damage and it is only bruised, but there is a serious risk to others that will likely result in serious injuries. There is approximately a 20 to 1 force amplification from the lever arm effect.

An error came up saying that the address on the credit card and the Sky Miles address did not match. I could not get past this. I called American Express to make sure everything was okay with the card and to verify the address. The card was fine; there was plenty of credit limit and the address matched the Sky Miles address perfectly. I called Delta; this is where the issues began. I called customer service, explained my problem and the person I talked to said she could book the tickets for me on the phone and would waive the fee to book over the phone. I thought, "great."

When I informed her that I wanted to use Sky Miles to offset the cost, I was informed that I can only book, pay with miles tickets online, and we had to cancel the reservation. I was informed by her that I just needed to keep trying. I got back online and tried to book flights 2 or 3 more times, with no success. I called American Express one more time - all was fine with the card. It was late so I decided to continue this exercise the next morning. I again tried to book online the next morning. Again it was the same error, and to my dismay, the tickets were now $75 more than the night before.

I called Delta and talked with 8 different customer service representatives, from various departments with no success. Bottom line was, I could not purchase tickets and use my Sky Miles. Since we had made plans for this trip. I got online and booked the tickets, full fair. I thought I would try the special credit card just to see what would happen, and to my surprise, it worked just fine when paying full fair. I needed to purchase 5 tickets in all, 3 for my immediate family and two more for my in-laws. I now have to pay $1025 more for my trip than I had planned just because the special credit card and Delta claim to have different addresses.

I'm not happy with Delta, and the response. Everyone I talked to at Delta assumed what my problem was and did not listen to what the real issue was.

Once we arrived at JFK, we had roughly one hour and forty-five minutes to get through customs and recheck our baggage. There was no Delta representative to meet anyone at any point during this time. Many people who had connecting flights to cities all around the country were confused as of what to do once they did get their luggage. It took one and a half hours to get our bags. At this point, our connecting flight to Las Vegas was getting ready to depart. We finally found someone who told us to take our luggage to a Delta counter on the same floor at JFK.

This counter (counter #1) had a line that took approximately ten minutes to get to the front. Once there, we told the representative that we were supposed to get on a connecting flight to Las Vegas. They told us, very rudely I might add, that we would have to take our luggage and go up to initial check-in and have them re-book our flight. They were not willing to radio or call ahead and see if there was a possibility that we could have assistance, or even make our Las Vegas flight. They simply told us that it wasn’t their problem.

We took all of our luggage and took a very long walk and up a couple of floors to ticketing. We got in line, as we were told to by a representative, at the ticketing counter (counter #2). By now many of the passengers who were on the Rome flight were on the same pilgrimage as we were: trying to figure out where we should be and how to get home. At this counter, we were told that this was the wrong place to be. We were supposed to take our luggage, get on the train and go to another terminal for rebooking. The representatives were not willing to radio or call ahead to see if they were sending us to the correct area. We had now been on the ground for over two hours.

All of our groups, including others from the Rome flight, now made this very long trek from ticketing to the next counter. Once we arrived at the new re-ticketing counter (counter #3), the supervisor was very rude to us. She said that she didn’t know why we were being sent to this counter. The Rome flight had become a nuisance and she told us to “go away”. We were told by another representative at the same counter that we needed to go directly across the hall to another re-ticketing counter that handles matters for those who missed their flight. He said that they called this the “two-hour line”. No one at this counter (counter #3) radioed or called to see what we should do.

We sat in line at the re-ticketing counter (counter #4) for just under two hours. The only reason that we were able to get through this line this quickly was because a new Delta rep showed up and asked if anyone was from the Rome flight. We had now been on the ground for almost five hours. If we had made our flight, we would have been home. The best that the Delta rep could do was get us on a flight the next morning at 8:20. He gave us vouchers for the Ramada and meal vouchers for dinner and breakfast.

Once we arrived at the Ramada, there was another 45 minute wait because of all of the displaced Delta passengers. Once we got our rooms, we went to the only available restaurant to get something to eat. The cheapest meal on the menu was $20. Delta had given us $7 meal vouchers. The hotel was very dirty with horrible service. The next morning we were told that the flight was overbooked and that 4 of the 6 in our group most likely would not be on the flight. They said that they might be able to get us on the 4:45pm flight, but it was already crowded. At the last minute, all of us were able to get on this flight. By the way, a passenger who missed the same flight to Las Vegas the day before was booked on a Sky Blue flight that same night. He hadn’t made it to the airport on time. It didn’t cost him a cent even though it was his own fault.

This horrendous experience with your carrier needs to be addressed immediately and rectified. On a side note, when our plane was landing in Las Vegas, the flight attendant announced that there would be a Delta representative at the gate to help with passengers making connecting flights. The irony was not lost on us. Awaiting your response. Consequences: Not only did we get home 24 hours later. We had to pay for extra meals while in NYC at the hotel that they sent us to.

By changing our flight so close to the date, re-booking will cost at least 4 times more than we paid! I could not believe his bad attitude! Later I called the customer service number again and spoke to someone named O'Neil. I explained the situation and asked if we could possibly be transferred to a Delta flight out of Los Angeles (Air New Zealand had offered to switch our arrival city). Again, Delta was unwilling to help resolve the situation in our favor. O'Neil said that we would have to pay the difference in fares, but even after keeping me on hold (international call!) for 10 minutes, he was unable to tell me the difference in cost. The only thing he was willing to do was waive the $50 change fee.

The rep connected my husband with an AmEx rep. My husband told him that he already had an AmEx card, but so long as there was no additional fee and his Delta miles would be extended for 2 years, he was willing to open another AmEx account. The AmEx rep confirmed that this was true and a new Gold account was approved and opened for my husband prior to the expiration date of his SkyMiles.

It is now the end of September, and my husband's online Delta SkyMiles account shows a balance of 20,000 miles - the award for opening a new Delta Gold AmEx credit card. His 300,000+ miles have vanished. He spoke with a Delta supervisor (Carol), who confirmed that his understanding was correct; i.e., open a Delta SkyMiles AmEx Gold card and your existing miles will be good for another 2 years. She said she had to send an e-mail to the SkyMiles department in Delta (Apparently, they don't even allow telephone contact within Delta to the SkyMiles department, much less between customers and SkyMiles.), requesting that the miles be reinstated, and she would notify my husband when she received a response.

Well, the miles are still gone and time is elapsing. So we called Delta today, and they said they are awaiting a response from the SkyMiles department but that we could pay $50 to have the miles reinstated. It seems to me this is all a case of bait and switch and in the end a way to extract more money for something they said was free for opening up a Delta AmEx Gold card.

I called AmEx (I have been an AmEx Gold card holder for some 20 years.), and they told me that any mile earned using the Delta AmEx card never expires but that they have no control over the original SkyMiles earned on Delta (i.e., "not our problem"), though she did politely transfer me back to Delta where I got the same runaround and suggestion that we just pay the $50 to have the miles reinstated.

Question is when you finally get to speak to a customer rep (at both Delta and AmEx), they say your conversation is being monitored. Wouldn't they then have a recording of the information (or misinformation) they gave us? It seems to me if anyone representing either company incorrectly states what the policy is, the company is still responsible for fulfilling the commitments of its employees. Fifty dollars is a pittance, but I hate being duped. I am ready to make a video to put on YouTube, like the musician who posted "United broke by guitar." Maybe that will get Delta's attention!

I explained to Rayette that it was incorrect because my husband was in a wedding on Saturday the 5th. I asked the Delta clerk about the returning time was for Monday the 7th. He said that was correct for us to return. Rayette then called her supervisor. She then advised Rayette that they had a flight leaving at 11:15PM to Detroit flight #** to Louisville, KY 0835A 9:00AM. It will cost us additional $50.00 a piece to take that flight we did. Once we got on the plane, we ended up with separate seats and it was only two seats left. My husband was in seat 07-A, I was in seat 07-B, behind him in the middle. There were two young ladies seating in the seat where my husband had to sit. My husband had to ask the ladies to get up so he can be seated. Once he did that, the blonde airline stewardess turned around and said to my husband, "Since you asked the ladies to get up, you must let her give you a lap dance."

The young lady heard me as I asked the gentleman next to me if he would trade seats with my husband. She then said, "I will trade with you" so we did make the switch. I never said anything to the stewardess after she had made that remark to my husband. Once the plane landed, I got my bag and went up to the front of the plane and asked to speak to the captain. I introduced myself and my husband to the captain. I then told the captain about the remark the airline stewardess made to my husband and to the young lady. The captain said that was very inappropriate for her to say, that he will call her at the front so she can explain why she would make such remark.

There were two other stewardesses there. The captain said they do not give out the name of staff, so when the blonde stewardess came at the front of the plane, the other female stewardess had told her what was going on. The blonde stewardess was very apologetic when she came at the front of the plane. The only thing she could say is she was sorry, she did not mean to offend anyone by making that comment she had made and she was very tired from flying all day. She then apologized again. I explained to her how disrespectful she was to me and my husband and to the young lady. I felt very embarrass due to the plane was very full with people. I then left. Once we arrived in Detroit, I then called back Delta Airlines and was transferred to a supervisor in Cincinnati by the name of Laura. I explain to her what took place in Las Vegas and on the aircraft. She agree to refund our money back.

Laura said she will note the plane ticket and once we get into Louisville, KY, go to the Delta Airlines clerk, have them to refund our money back and there would not be any problem to get our refund back because she have all the information in the computer. All the clerk have to do is read the notes on the computer. The clerk at the airline desk had a problem trying to get us taken care of. His name was Tim **. Tim was very helpful trying to help us, but he got the runaround just like we did. He then got the supervisor involved. They did see the notes on the computer and still was not able to refund our money back. We stayed at the airport an extra hour and a half to get nowhere on this matter, when we were told by Laura that it would not be one.

I tried to reach Laura back. I was unsuccessful in getting her back. The supervisor took all of our information and filled out a slip to send to the corporate office to request a refund. As of Sept. 25, 2009, we have not received our refund back or heard anything about our refund. Also, we were charged a fee for our voucher that was supposed to be refunded. We have not received that either. I am sending this letter requesting for our full refund back and want to bring this issue to your attention. Can someone please address this? Thank you.

In late June of this year, we purchased new tickets and when we went to use the remaining credits, we were told by the rep that the credits had expired and were no longer valid. Again, we asked for a supervisor who informed us that our understanding was correct but corporate would have to issue the credit now that it has been eliminated. When I called again to check, we were told that Delta had changed their rules on this and that we should appeal to corporate customer service who most likely would grant the credit due to the size of our credit. We have now appealed to Delta who has denied our claim citing that the credit should have been used prior to the expiration date. Mr. ** from Delta made no mention of the use of credits during the 12-month timeframe, just apologized that we did not use our credit before they expired. This is nothing more than a greedy company doing everything they can to increase revenues.

Korean is a partner of Delta's and Delta decided, ex post facto, that while they wanted to give me miles for only one of the trips, they told me essentially that they weren't going to credit all of them. They said that my ticket was a Q class and I couldn't get all the credit. Nonsense. I specifically called Delta to verify the mileage attribution before I made the reservations with Expedia on Korean. Had I known that Delta would not hold its word, I would never have made the reservation and would have taken a non-Delta partner. I have called their executive office and asked for Perry **. They connected me to an underling (executive assistant) named Jeff **. After a three-week ordeal, he assured me last Friday in the course of a 40-minute phone conversation that he would credit all of my miles. I asked for a letter of confirmation via email and he told me without equivocation that I would have one by this past Monday, the 14th.

Additionally, he told me that he would give me 5,000 extra miles for all of my aggravation. I called his office Monday, left a message on his voicemail but I got no return call. I called again today and was told by the receptionist that she was instructed to tell callers when asking for ** that he would be out of the office for several weeks and that I should be referred to yet another executive assistant. I have been given runaround after runaround and I have had enough. They have lied to me and I cannot abide that. While all of this was going on, I finally got a response from all of the documentation I sent on July 15th. It took them two months to send me a letter that asked for the very documentation I had already sent. I have spoken to at least six different people about this and Delta ought to be ashamed.

I am a noisemaker and I plan to contact everybody I can about this injustice. That will include the FAA, the FTC, the GA Attorney General's office, every internet site I can think of, every blog I can locate and will get a lawyer if need be. I am a political science teacher and don't have the luxury of time to dedicate to this quest, but I will make the time. I know when I've been had, but they don't know me and believe me I will become such a nuisance to Delta that they will wish they had never treated me and others this way. I have called newspapers and television stations and await their help. I have also called the consumer reporters I could locate and will continue to do so.

I hope that Delta looks forward to the bad publicity of treating a teacher like this, one whose salary has been cut due to state furloughs and to whom these miles matter a great deal. I also hope Delta is happy doing this to a breast cancer survivor. They have picked the wrong person to demean. I could use your assistance in any meaningful way. I am clear that some of the aforementioned means I will use will do no good, but they certainly don't help Delta's credibility or reputation either. I don't have the unlimited resources or time to take them to court, realizing that they will send a lawyer to get rid of the nuisance suit. I cannot take time from my students and I trust that Delta understands that I will tell everyone I know what has happened here if I don't get what is coming to me. Thank you for your time in reading this letter and helping in any way you can.

During the flight the overhead light on the “F” and “G” seating areas did not work. Many of the electronic games did not work properly on flight in several areas as well. During meal service, the food ran out before everyone on the plane was served. I was in seat 44A and was luckily able to be served. Several of those behind us only got peanuts and snacks. However, shortly after food service ended, a crew member returned to the back of the plane and the crew appeared to be eating meals of some type. The experience many of us had on this flight did nothing to enhance us to fly Delta again.

We showed her the second ticket and told her that our family travels via this route three to four times a year. She became extremely defensive and when we asked her about her name and I.D., she accused us of threatening her! After arguing for almost two hours in the airport, they called the airport police on us. The police came over and after a few minutes of conversation with her, they told us that they can't do anything about this and we should talk to Air France.

The Delta agent's name was Yen ** (the name is not exactly right because she was not showing her I.D.). So they simply didn't let her fly, and she also missed her connecting flight to Iran. I think it might be important to know that my father-in-law went through the exact same route on August 12. We came home and checked online and it turns out that in Dubai airport, they can issue a transit visa if it is necessary.

Should have a minimum of 8-hour transit break

Now, someone might say why you didn't go to the supervisor, and the answer is we did. She was the person who called the airport police to make her job easier. Not helpful at all! The problem is if a Delta agent makes a mistake, no one in Delta wants to stand up and say, "Yes, we are sorry," and help the costumer. They do their best to support the agent that made the mistake and cover her wrong action. Both my mother-in-law and father-in-law are green card holders and they have Iranian passports.

By the time we found out ourselves, the flights that were through Detroit (which were more realistic for my parents, but not desired) were already booked to capacity (or more) and there were no available seats together anymore. I tried through Delta reservations system to get an upgrade to have them be able to sit together and was told the only seats available (that day) would cost $7,600 a person extra. So, I thanked the reservations agent for this opportunity but had to decline because of cost. I was deeply disappointed about my parent’s experience of their probably last flight ever together. I have been a pilot for another major airline for the past 22 years and have seen this industry go through major changes. I am almost embarrassed to tell my peers that I work for an airline. And I dread the horror stories people pelt me with about their experiences with all airlines. One only needs to read the paper on almost any given day.

In no other service industry is it possible to disrespect customers to this level and still operate a successful and profitable company. Although, it seems the airline industry as a whole has not been profitable in decades, even with aircraft filled to capacity. When I see airline representatives (and especially the upper leadership in their Teflon suits with their multimillion-dollar bonuses) try to explain away why things went wrong, I wonder in what virtual reality they reside. A bill of rights for airline customers is not the correct answer, but if it were instituted, it would be the only protection the flying public has over what is available today. This industry begs for re-regulation since it obviously cannot police itself. A bill of rights already exists in the Constitution of the United States although I am not certain it is being used anymore either.

As I was sitting, I heard a comment and looked up. It appeared to be one of the pilots who said the plane wasn't there yet. He then went to the window and looked out. He made a comment to the person at the check-in desk, and he and another pilot said they would head downstairs. I later saw him about an hour later out on the tarmac or apron looking for a plane.

Just prior to this comment by them, what I later observed was the captain of our flight. A female flight attendant plopped her self down directly opposite me. She looked at me and said, "All dressed up and no place to go!" I don't know if it was a statement or a question, and being engrossed in a book, I just smiled and nodded. After hearing the comment, I said to her "Excuse me, is there a delay?" She said there was a delay because of a mechanical problem and we would be getting another plane. I said as it was now between 9 and 9:15 pm, they should remove the On Time wording from the flight schedule on the board. She smirked and nodded. She later left all her stuff there on her seat and went to the bathroom, returning and nodding and then making phone calls.

Then we got an announcement that they were sorry about the delay and that a tug was towing a plane over from somewhere and we could expect it within an hour. At one point prior to going downstairs, the captain had made a comment to someone that it was just as fast to tow a plane over to us than for him and the other pilot to go and bring it. I hadn't quite pieced together the whole story and really didn't understand it, until the flight attendant had answered my question that there was indeed a delay.

They finally announced the whole process and told us it would take an hour to get a plane to us. It arrived at about 10:30 under its own power, and as I was now sitting by a window using my laptop on an outlet, I noticed this and made a comment about no tug to the desk guy who had heard a passenger comment and wandered over to the window. He heard me and just pointed and shrugged.

Once on board, the flight attendant then gave us her spiel about being sorry for being late. Then she went into her long day, the crew's long day, and the desk and baggage people's long day as well as how they all were not happy either because of the delayed flight. I almost felt sorry for the corporation until I mentioned to the elderly and nice lady, who was freezing next to me and finally had a blanket, that they got paid for the delay and that we the customers don't. The nice lady saw the humor.

The captain too apologized, said they had the paperwork in order, and were ready to get us there in less than an hour instead of the assumed 1.5 or so hours because of little traffic and favorable conditions. He then later said that there was a slight delay as the plane was nose-heavy and they were waiting for 200 pounds of sand bags to be put in the tail. I looked at the guy across the aisle, and we both raised our eyebrows. A woman commented "Is that for real? Is he just joking?" or words to that effect.

Later, during the flight, the now tired and animated flight attendant had served us our snacks and a drink and was scurrying about the cabin collecting our waste right as we were on the last mile of final approach. She kept looking out a window near where she would sit facing us and timed it to sit almost at touchdown. Then she took her mike and made three heavy breathing sounds into it that seemed more sexual than out-of-breath. Some gently applauded and quietly laughed for her timing, but I wondered what the nice elderly lady next to me thought as she neither commented nor applauded.

The flight attendant had also mentioned earlier that she would not be flying until 4:00 pm that afternoon. It was now a few minutes past midnight. With the heavy breathing and animated antics, I wondered if she was looking for a date, but that may have been my tired and below ideal imagination in what had been a less than sea level cabin pressure environment.

I am being as objective as I can by writing this. However, it would seem corporate America might get back in line and remember to serve the people with a little show of appreciation and professionalism after the last 8 years of what Jon Stewart may have aptly termed "a ******** to the poorhouse"! I am neither being cynical nor complaining, just observing what seems to be a breakdown from what corporations where, not what they have become. Nose heavy, laptop dancing show types with animated and unprofessional actions... I'm glad the nice elderly lady sitting next to me wasn't my mother!

Now, I am frustrated and I want to know what to do. Do you have any knowledge of a consumer affairs agency that can handle this issue? Do I just take them to small claims court? Do I sue both airlines? Please help by directing me to the appropriate office or agency that can resolve all this nonsense. Thank you in advance for your advice, guidance, or direction in which to continue my efforts. Contact me by either cell or email.

As I went to use the bathroom, I noticed that there were at least two seats available in the business class. I asked if I could sit there at least so I could eat and have something to watch/listen to during the flight. I was told that there were no empty seats in the business class. When I told the attendant that I had just seen the two empty seats, she told me I could not sit there at all. I then experienced a borderline racial situation when the supervisor asked the passenger next to me if I was bothering her with my complaints. Needless to say, I was the only black person on the airline as far as I could see. I have never been so blatantly disrespected by anyone nor placed in a helpless situation like this. I informed Mr. Ben ** from your Montreal office that I had a return flight and wanted an upgrade due to the experience on my flight coming here. I was told that was not possible and that "SkyMiles" or a voucher towards my next flight was all he could do. I don't fly Delta if I can help it because of situations like this having occurred in the past.

I should add that we had 3 changes of itineraries before we even boarded a plane due to mechanical difficulties. One plane sat on the runway all night before they discovered a mechanical issue at six in the next morning. We barely made our cruise and had to add two days at the end of our trip so we didn't go to Italy without seeing Rome. I apologize to anyone who sees this more than once, but I plan to post it anywhere I can until I get some satisfaction from Delta.

Here is the full story: This is my 6th letter to write and request credit for past miles I flew with Continental. When I flew both of the below flights, I had my Delta Skymiles account entered to receive the mileage but never received the credit. My Delta Skymiles account was still in my maiden name, and therefore, it failed to get proper Sky Mileage credit.

I was just married in June 2008, and it took several months to change my name on all my bills, accounts, etc. It seems I missed my Skymiles account, and now, I am being penalized for it. Since then, I provided Delta with the documents to change my name on my Skymiles account and submitted all the paperwork I have for my flights. But apparently, that is not enough and I keep getting rejected. I am trying to recover 8,720 miles/points and have been dealing with you for 6 months. I have not gotten anywhere. I have included 3 of the rejection letters from you, some of which say you never received my documents!

Unfortunately, I may not have all the paperwork needed to get this credit. I am very upset. I never kept my boarding passes from the flights flown in December to PHX, as I didn't have a need for them. To be honest, I am not sure why you would request such paperwork as most people throw that out after the flight! I never knew that either Delta or Continental would need copies of these for mileage-type inquiries. But now, I know for the future to save everything.

Also, after speaking with a Delta representative today, she said most people don't know they need to save their boarding passes and unfortunately, most of them learn the hard way when they are in a situation like this! So you are clearly taking advantage of customers like me who made a simple mistake, and all of this could have been avoided if I in fact changed my name on my account! I would never have to recover boarding passes and such, and now, I have this headache of a problem!

I have also contacted Continental directly to see if I can get the credit with them on my OnePass account, but they cannot honor that because it shows I received credit with Delta as per their system, which is not true. Continental cannot release the points to me, unless Delta says I did not get credit. A Skymiles statement is not enough. Apparently, you have to purge it from your system. After speaking with a Delta customer service rep today, she said there is no way to do that. So again, I am without my miles and very unhappy!

Please consider what I am sending you and the fact that this was all a mix-up due to an unchanged last name on my Skymiles account. I didn't realize that one mistake would cost me 8,720 points. I paid over $930 for these flights and feel I should get the mileage for them. I fly frequently with Continental and Delta, and I am always happy with your service and think you will do the right thing and award me the miles I earned without charging me for it. If you are unable to resolve this, I ask that you forward this to a supervisor. If anything, I am willing to accept at least half of the points owed to me. I think we can come to a mutual agreement here.

After a restful evening at the Renaissance Concourse Hotel, we commuted to ATL and arrived curbside at 0730 EDT looking forward to getting on DL 573 to Saint Kitts (SKB). Given the size of our party and the fact that we are traveling with a one-year old, we had six bags. We waited approximately 15 minutes for a Sky Cap to assist us. The Sky Cap said we could check-in curbside even though it was an international flight. He collected our luggage and went to work on the computer. He spent about 20 minutes trying to check us in. Finally, he said that he could not check us in because we were traveling with an unaccompanied minor. This made no sense. We did purchase a seat for our daughter, but she was traveling with her father, mother, and grandmother.

The Sky Cap loaded our luggage on to a cart and took us into the airport. He directed us to the First Class check-in line. However, the line at that desk was incredibly long. I asked the Sky Cap to stay with us to make sure we would get to the desk in time. It was now 0820 EDT and I was starting to get worried about making our flight, which was scheduled to depart at 0940 EDT. The Sky Cap told us that the line at the Sky Cap Assist Desk was shorter. He collected our bags and put us in that line. After putting our bags next to the desk, he departed and we did not see him again.

We waited in the line at the Sky Cap Assist Desk for 15 minutes. While we were waiting, I was getting very stressed. There were two agents that were not servicing anyone. I went up to them and asked if they could check us in. They said they could not because they were servicing Unaccompanied Minors only. I was not the only one that was stressed. There were three other families in the line and they were all worried about missing their flights because it was almost one hour before departure.

The agent at the Sky Cap Assist desk finally started taking care of us at 0840 EDT. She looked at our tickets and started lecturing me about the fact that I should have gone to the First Class check-in and why was I in the Sky Cap Assist line. I explained what had happened and the guidance we got from the Sky Cap. Then, she finally started processing our check-in. She casually looked up and said, "The flight is closed. I cannot check you in." I was in complete shock. She informed me that the flight had been closed two minutes ago. At this point, I was beyond shocked and I asked if there was anything she could do. She said there was not and that she would put us on the next flight.

Delta only flies to SKB once a week on Saturdays. The next flight was next week. She told me that was all she could do. I was standing at the counter with my wife, one-year-old daughter, and mother-in-law in a state of complete dismay. I asked to speak with a supervisor. She told me the supervisor was busy. I told her I would wait at her station until a supervisor was available.

William ** came to assist five minutes later. I told him I was in shock that Delta would not let us check-in for our flight. He started lecturing me about arriving at the airport two hours before departure for an international flight. I told him that we had arrived at 0730 EDT and had done all we could to get to someone that could check us in. He then started lecturing me about being at the Sky Cap Assist desk and not going to the first class check-in. His tone was so heated and argumentative that my wife had to step in and asked him to take a deep breath and focus on getting us to Saint Kitts.

He finally calmed down, stopped lecturing us, and started looking into the situation. It was now 0900 EDT, 40 minutes before our scheduled departure. While we were standing at the desk, my wife was talking to the other families that were in line. She found out that they, too, had missed their flights because of chaos at the Delta check-in desks. They had all arrived at least two hours before scheduled departure and they, too, had missed their flights.

William ** said all he could do was put us on an American flight to San Juan, Puerto Rico. He said, "That is all I can do. From there, you are on your own to get to Saint Kitts." I was in total disbelief. I have never heard of an airline leaving passengers stranded, especially when the cause for the missed flight was Delta's inability to manage the check-in workflow at the desks of its primary hub.

I immediately called American to confirm what my options were for salvaging what I could of a much-anticipated family vacation. I also logged into multiple airline sites to confirm my options. The best available option was to fly to Miami (MIA) and then catch the 1045 EDT flight from MIA to SKB (AA 2299). I asked William if he could route us to Miami and then book us on the American flight. He said all he could do was get us to Miami, "from there, you are on your own." I asked him if it was Delta's policy to leave passengers stranded and not get them to their final destination. He said that was all he could do. I could not believe that this is the way Delta treats any customer, much less a Platinum Medallion customer.

My wife and I decided that we wanted to make the best of the situation Delta had put us in and decided that we would purchase the American flight. Our original tickets with Delta included a First Class seat for Deborah ** and three seats for my wife, my daughter, and me. I asked William to route us through MIA and to make sure there would be no complications for our return. He said he would get us to MIA that afternoon and that our return reservations would be intact. He started processing this. After ten minutes, he told us that he needed to talk to someone in Billing and he would be back.

We waited at the Sky Cap Assist check-in desk for another ten minutes before William returned with Maryland ** from Billing. Evidently, Maryland had to enter some codes and authorize some things before our tickets could be changed. It took her and William ten minutes to sort it out. They converted our electronic tickets into paper tickets. I was shocked to see that all four of us were in center seats, even the one-year old that was in a car seat. William said there was nothing he could do, maybe someone at the gate could do something for us.

I asked if there was anything he could do for us since we were now stranded overnight in Miami and were now purchasing last minute tickets on American when we had planned this vacation six months ago. He told me to ask a Delta agent at MIA to provide us with hotel vouchers. As we started waking away from the desk, I glanced down at my watch. It was 0940 EDT, our scheduled departure time. We spent 2 hours and 10 minutes working with four Delta employees trying to get checked-in for a flight, and the result was a family stranded in Miami when they had booked four tickets to Saint Kitts and had followed all of Delta's proscribed guidelines for check-in.

I called American Airlines to purchase tickets from MIA to SKB. The only available tickets cost $723.10 per ticket plus a $30 airport service fee and $85 processing fee. We purchased 3 coach tickets at a total cost of $2,284.30. I could not believe that the budget for this vacation had now more than tripled because of Delta's inability to professionally and efficiently manage the check-in process at Delta's Atlanta hub. When I was booking the ticket, the American agent asked me why I was booking three last minute one-way tickets. I informed her of the debacle Delta had put us through. The American agent informed me that it is against standard airline policies to leave passengers stranded, especially if the cause for the rerouting is caused by the airline.

We flew to MIA that afternoon on DL 1995 and had to spend the night in Miami. I was furious that Delta had created a situation where we lost one day of our vacation and had now incurred an additional cost of $2,169.30. The next morning (Saturday 25-July), we arrived at MIA two hours before scheduled departure. The American Airlines personnel were very professional and proficient and they had us checked in within 20 minutes (including the time we spent in line).

Additional delays were experienced when checking-in for departure from SKB on 1-August. Our tickets were converted into paper tickets from electronic tickets. The agents in SKB could not issue our boarding passes because there was a requirement for a Flight Coupon. When we boarded the flight from ATL to MIA on 24-July, the gate agent in ATL took our paper ticket and the Flight Coupon. I asked the ATL gate agent if we would need the paper ticket for our return. He said we would not.

The agent at the SKB Check-in had to call someone to sort out the situation with our tickets. We waited at the desk for 45 minutes while they worked on getting our boarding passes. Given the long line for Customs, we almost missed another flight due to Delta's inability to manage its check-in workflow. Thankfully, we arrived at the airport three hours before departure.

When we arrived in ATL to clear customs the evening of 1-August, we received five of the six pieces of luggage we checked. Upon arrival in SFO, we filed a lost bag claim with the Delta Baggage desk. The agent at the Baggage desk was able to confirm the status of the bag. He said it was being routed through CVG and it would arrive into SFO the following morning. We called the morning of Sunday 2-August and were informed that the bag would be delivered between 8 p.m. Sunday evening and 8 a.m. Monday morning. The bag was finally delivered on Tuesday 4-August at 1000 PDT.

I was in tears and begged the Delta people to let me walk her to the gate. Nobody could care less, they were rude and insensitive. Delta should stop hiring people that follow the rules like a dumb herd of sheep and cannot make an exception when it is perfectly acceptable to do so. I will go out of my way to boycott Delta from now on. Consequences: emotional damage and stress.

As they all know - if you don't get on your first leg, the system automatically cancels your return. My brother purchased a one-way Virgin America flight for $419. Oh, and by the way, this was travel for my wedding. I happen to be a Silver Medallion Delta Skymiles member, so I called in. All that Delta offered in return for this was a waiver of the $150 change fee, but they still were going to charge the difference in ticket price of $241.

Well, I passed because there are one-way flights on Virgin America for less than just the difference in price. I was put on hold for over 30 minutes just to get the meager $150 waive fee. I asked for the name of the supervisor and to speak directly to the supervisor to see if I could get anything else, and was told that would have gotten this Cincinnati agent fired - that they cannot give out their supervisors' names.

So, I'm filing a complaint anywhere that will listen. The way I see it, is that when Delta is delayed - to no fault of its own, such as weather - customers are not compensated. Why are customers punished for their delays through no fault of their own?

I found out from my daughter that even though NWA knew the flight was on the ground, they let other passengers take their seats. There were no other flights available later, so they are now forced to stay over until tomorrow and take the same flight tomorrow. The airlines would not pay for rooms for them. They told them that they could stay at the airport for 24 hours for free and they would give them food vouchers to use at the airport. To add insult to injury, their bags were put on the other flight and are now in Bangor, Maine. So they are now not going to arrive in time for family-planned activities. The airline feels no responsibility to the passengers yet they were aware that the other flight from St. Louis was on the ground.

I made these reservations over 3 months in advance because we are all in Bar Harbor, Maine for their stepsister's wedding. I cannot explain how upset I am about this incident with NWA. Additionally, the flight was over an hour late departing so there would have been plenty of time for them to get on the flight as they were there right at the scheduled departure time. What recourse do I have?

To summarize as briefly as possible, this is the issue: I purchased two round trip tickets to Nairobi, Kenya using my husband’s Skymiles account and purchased miles in order to have the sufficient amount of 250,000. My daughter, Taryn, was flying to Nairobi from John Wayne Airport to Atlanta and then directly to Nairobi on June 9, and I was to join her on July 14 using this same route. We discovered quite by accident a week before her departure date that this route had not been approved by the State Department and all flights were cancelled. This created a massive problem for us but ultimately my daughter did find a flight and flew to Nairobi on June 9 on Delta and KLM.

Upon departure, her return flight as well as my scheduled flight for July 14 had not been resolved. On June 21, after much difficulty, I was able to secure our return flight for July 27 from Nairobi to Los Angeles. However, my outbound flight was completely unsatisfactory involving several stops and long layovers. I ultimately decided to purchase a one-way ticket to Nairobi on another airline. However, on June 22, I confirmed that my return flight was still valid and I would be using half of my husband's Skymiles for the return flight. I wrote a letter to Delta on June 27 complaining about the cancelled flights from Atlanta to Nairobi. A copy of this letter is included in this communication for your reference.

I felt that it was poor customer service to sell tickets on flights not yet approved. I did receive two $100 coupons for my inconvenience that are appreciated. In my letter, I also commended the agents who were able to book me and my daughter in business class for our return flights. Nowhere in the response was there any indication that there was a problem with my return ticket. In the response I received for this complaint, it was obvious Ms. ** did not thoroughly read my letter as she states, 'I respectfully decline your request for reimbursement.' Nowhere in this first letter did I ask for a refund for my outbound flight. However, upon receipt of her response and the coupons, I felt this issue was resolved.

The current problem is totally separate and of greater concern. Upon arrival at the Nairobi Airport on July 27, I was informed my return ticket had been cancelled. I could not call Delta direct as 800 numbers are not accessible outside of the US. My husband spent two hours on the phone with a Delta representative who could offer no explanation for the cancellation nor could she offer a solution. She stated she could not access the system and there was no way to book my flight home. The agent at Kenya Airlines informed me the only way I was getting home was to buy a ticket. I therefore, had no other options but to purchase a ticket. Nairobi is not a city where you can just hail a taxi and go to any airport hotel to figure it out. The Hilton Nairobi, where I had spent the previous night, was full. Spending the night in the airport was not an option. Fortunately, my daughter’s ticket was still valid.

I purchased a one-way ticket from Nairobi to New York and upon arrival in London, I had to purchase another ticket from New York to Los Angeles. Neither the agent in London nor in New York could figure out what had happened to my original ticket. Thankfully, the agent in New York was able to change the ticket I purchased in London to business class on my daughter's flight instead of having a four-hour lay over. Someone in your employ made a serious error. My husband's Skymiles account was charged 62,500 miles for my return flight. I had to spend $3,888.11 plus foreign exchange fees in order to return home. This, in my opinion, is fraud. I had a paid contract with Delta for my return flight and in essence Delta has been paid twice.

In these days of competitive airfares, I find it appalling that customer care staff are so dismissive of a serious breach of contract and unwillingness to admit an error, much less apologize and attempt to compensate. I suffered serious emotional duress over this incident in addition to a large monetary loss. I am truly hopeful that you, as the head of this corporation, will understand the need for good customer service and authorize compensation in the amount of $3888.11 for the tickets I was forced to purchase due to the error on the part of Delta. Thank you for your time and consideration of this matter.

When my parents and I started participating in the Delta Skymiles program over five years ago, you were able to get a round trip flight for 25,000 points. Today, whenever I need to utilize my miles, the most common flight requires 45,000 miles or more. Your program is no longer worth belonging to and the service that I received last month on both flight accommodations and customer service were very poor and unprofessional. I will not longer fly delta and will be discontinuing all your programs.

Morals of the story: Whatever Delta tells you get in writing otherwise you too could fall victim to a "bait and switch." In fact, Delta is one of the worst. Here is another story. We transferred miles from one account to another in order to have enough to redeem a frequent flyer ticket. The tickets were not transferred and the deadline was looming. We called to ask if we could get an extension on the time for redemption. We talked to 5 people we got these answers: 1. No way and the frequent flyer ticket had been sold; 2. Yes, one more day; 3. Yes, two more days; and 4. Yes, seven more days (this one we got in writing).

P.S. After writing this and after many hours of letter writing, Delta agrees to refund the price of the first two tickets. It helps, but leaves me as having bought two $4,000 tickets for a $1,000 fare solely because of a misrepresentation and Delta's arrogance with respect to contract law principles.

I immediately picked up the phone and called up their customer service. A young lady answered the phone whom I could not understand or hear very well. I told her several times to repeat herself because I could not understand her and to increase her volume because I could not hear her, to no avail. I was able to understand that it was going to be a penalty of what I thought to be $150.00 total. When she said if I wanted it, I said okay because I had no choice. She did not clarify at anytime that the charge was a per ticket and we had to pay the difference of the ticket. When my son called Delta to help choose the seats, someone in the reservation department told him that the ticket was going to be closer to $750.00 per person and he suggested I call them back to clarify.

I immediately called back Delta and was told by the customer service lady and her supervisor that nothing can be done. I was not even allowed to keep the original reservations without additional penalties. They even refused to look at alternative airports and/or dates to find a cheaper ticket. My son found a return ticket the next day that was available on Delta, but we could not book it because of the additional penalties. We ended up paying $750.00 per person round trip for a red-eye flight from San Francisco, CA to Birmingham, AL and back. I found this predatory treatment by Delta insulting.

Note: The above letter is almost the exact same letter I sent to Delta with minor editing. And to add insult to injury, Delta charged us extra for 2 small suitcases for 4 people. Mr. Alex **'s resolution was to offer me a $25.00 voucher per ticket which I refused because I found it insulting.

When we got there, I spoke to an airline employee at b31 gate. I asked why he was taken off and there was no explanation. He said his seat was confirmed. I explained to him that my 11-year old was still in the plane by himself, but he did nothing at that point. I asked for customer complaints department and he gave me a 1-800 number. It took me at least three hours to get a supervisor.

The supervisor did confirm that the plane had not landed in LAX so she contacted three different supervisors to explain the situation. However, my son was still not held as he arrived at LAX by himself. He called me from his cell and the supervisor from Atlanta told him to get any employee. She spoke to an employee who held him until my relative picked him up.

My son said he was told his brother was taken off because he was in the wrong plane. The flight date was 07-31-2009 for Daniel ** (11 years old) and for Michael ** (16 years old), the flight numbers were CLKL85 and CLKAKY. The supervisor from Atlanta was going to investigate what went wrong. I am going to file a complaint with corporate and I also contacted attorneys which advised me to go through Delta to get my full refund for the trip, which was about $1,500.

We had a long-planned trip to Tel Aviv to attend a wedding on the evening of Monday, August 3. My wife, a rabbi, was one of two rabbis who were officiating at the service, so it was imperative that we be part of the wedding. Our initial flight from Washington, D.C., to Atlanta on Friday, July 31, was delayed by thunderstorms, which obviously were not within the control of Delta Airlines. Scheduled to leave at 7 pm, we wound up spending an hour on the tarmac before leaving after 9 pm. We had been scheduled for a 10:35 pm connecting flight to Tel Aviv. That flight had been delayed until after 11 pm however, so when we landed in Atlanta at 10:30 pm, we had the opportunity to make our connecting flight. Unfortunately, however, we spent the next 45 minutes on the tarmac waiting for a gate. Our connecting flight departed while we still sat on the tarmac.

That is when our problems with Delta began. We told a Delta employee about our missed connection and asked about future flights and hotel accommodations, and she directed us to make alternative plans at the employee service desk. We walked to the desk to find four employees attempting to help literally hundreds of customers. The line stretched for more than 150 yards, and we recognized that we would not be able to see a Delta representative before 1:30 am. With a toddler in tow, we decided that we could not wait in the line simply to get a hotel reservation, so we asked another Delta representative what we should do about getting a reservation. She rudely told us that we had no alternative but to get to the back of the line. Instead, we made a reservation at a local Days Inn. We did not have our luggage apparently. We are not allowed to have our luggage once it is checked in but at least we had our carry-on bags.

The next morning, my wife (who is five months pregnant) woke up at 6 am in order to get in line to make new flight arrangements. After a wait of roughly two hours, she arranged to get on standby for the flight that evening (Saturday, August 1) at 10:35 pm. She was told that we were at the head of the standby line, but just in case, the Delta agent arranged for us to have seats on a Sunday, August 2, flight from Atlanta to JFK to Tel Aviv.

We arrived back at the Atlanta airport on Saturday evening at 8 pm and spent the next three hours hoping to be called on standby. Unfortunately, despite being told that we were at the top of the line, we did not get called, although more than a dozen others were called. Disappointed, we once again had to take our toddler to a hotel room (this time, the Econo Lodge) at almost midnight.

The next day, we returned to the Atlanta airport at 10:30 am in order to catch a 12:35 pm flight to JFK. We checked in and asked the Delta representative about our flight from JFK to Tel Aviv. She said very clearly that we were confirmed for our flight and that we had seats on the plane, but she said that she did not have the authority to give us assigned seats. We would have to do that in New York. We had a five-hour layover in New York, so we figured it would not be a problem to do so. When we arrived at JFK, we went to the gate and asked for our seats. We were told that we did not have seats and, worse, that we were not even in the system.

Hence, the agent explained, we would go to the back of the standby line. Having been told directly by the Delta representative in Atlanta that we had seats on this flight, we were not pleased to hear this news. We firmly explained our situation to the gate agent and he promised to take care of our situation. He looked up our names in the Delta system, and he found that the system indicated that we already had arrived in Tel Aviv. That was why we had been passed over in the standby line and why we were going to be unable to get on the flight from JFK. We are grateful that this gate agent (I wish we had gotten his name! ) intervened, overrode the system, and found us seats on the flight from JFK to Tel Aviv. We arrived at about 3 pm on the afternoon of Monday, August 3, with barely more than three hours before the wedding ceremony began.

Unfortunately, our bags did not arrive with us. In fact, they had never left Atlanta. For some reason, Delta had neglected to put our bags on the flight to New York with us. As a result, we had to scramble to acquire appropriate wedding attire in time. The bags did not arrive on Tuesday either. For some reason, Delta did not see fit to include them on Monday night's flight from Atlanta. We were now going on five days without our bags.

To our delight, we finally received on bags on the evening of Wednesday, August 5th. Both of our bags, however, were soaking wet. Apparently, they must have been left out in the rain at some point and were not allowed to dry. Our clothes were not only wet, they were smelly and moldy. One of my pairs of dress pants actually had visible white mold growing on it. The pants were ruined. We obviously were unable to wear our clothes, so we had to use the hotel's laundry service. It was not until Thursday evening (six days after we had left Washington) that we finally had our own clean clothes to wear.

My wife and I understand that mistakes happen and that airlines sometimes lose luggage. We also understand that we should be compensated for the additional expenses we incurred due to Delta's mistakes.

Even though the airline was aware of our group need, none of the seats the airline assigned the party were together. We were given seats in different rows even though one of the seats was held by a 2-year old. When we contacted the airlines, we were informed that seating assignments could not be changed and that the only person that could help us would be the gate agent at each of the 3 legs of our flight. Again, the Delta representative and then the supervisor said there was nothing that could be done. So, I am spending a frantic evening worrying about my grandchild sitting by himself.

I would imagine that the Department of Transportation or the Federal Aviation Administration must have rules concerning "seat assignment" issues for young children but the airline representatives had no knowledge of such rulings and informed that their only obligation to the traveler was to safely get them to their destination and that they had no obligation to inform the traveler of changes to their flying schedule or a change of seat assignment. Again, the lack of concern for assigning a 2-year old to a seat by themselves is ridiculous and lacking in any common sense.

However, today while going online to check in for our flight tomorrow, I reviewed the emailed confirmations and found that instead of being charged $178 per ticket as promised, we were charged $193.48 for each ticket. I contacted Delta again to query and spoke to a so-called manager named ** in Delta's Cincinnati office. This person was extremely rude and refused to assist us with our complaint. Her only response was that she would not correct the rate and if I didn't like her answer, then I could write Delta's corporate office. She then hung up on me. We are extremely disappointed with the service provided by Delta and in particular Ms. **'s poor attitude and customer service skills. She should not be dealing with customers. We believe we have been lied to and taken advantage of by Delta and that they have no care or concern for the accuracy of their advertising or the conduct of their employees and management.

This is the bottom line: No one was willing to help me with Delta/Northwest/Atlantic Southeast. The plane was delayed in Tulsa due to weather. I understand. What I do not understand are the passive, non-professionals that are employed by Delta at the Baggage Claim Area in London. From London I traveled to Nice without clothes as the receptionist at the Hotel in London was very helpful to call Baggage Claims in London. She managed to get information to them when and where I would be traveling during the entire 9 days. Each day I sat on the beach under an umbrella watching the air traffic to Nice. I would safely say that the traffic was as busy as any airport in France. I believe I was told that by one of the local merchants.

Each of the two hotels where we stayed was most helpful in communicating with Delta Baggage to see if they could confirm that my bag had been found. I paid to use a computer to communicate with Delta to no avail. When the concerie called each day, I was told the bag would be delivered. That did not happen. This consumed me as I was not able to purchase but the bare necessities on this trip. I had hoped to get my belongings. I hand laundered my clothes that I was wearing daily. No night clothes, no medication, nothing.

Consequences: My bag arrives the night before I leave the next day back to Tulsa. At the check in counter, my bag was 3 pounds overweight, to be charged $l50.00 for the overage. The clerk said my credit card would not take the charge so he sent me across the Gatwick Airport to purchase another bag that would only cost me $50.00 to check. I explained that by the time I purchase another bag in Euros, pay the additional $50.00 for the second bag, then I would be spending more than the $l50.00 overcharge. No other option lady. I purchased another bag at $85.00 Euros equal $240.00 USD and it arrived with both wheels broken.

When I returned to the Delta baggage check, the young male attendant called a Delta rep over as he saw that I was unhappy; however, I maintained a professional attitude with him. He explained that my credit card would not allow the charges. He did not attempt to swipe it again. Now I used the card to purchase the bag, so why would the credit card not take the charge to Delta for the extra bag. The Delta rep waived the $50.00 fee. However, the real matter is that he quoted me $150.00 and knew that I would likely dispute the charge. So, he made me purchase another piece of luggage that I would have never picked even for free. I understand working with the public can be difficult as I owned my own business with 20+ employees for 32 years. I am currently looking for a job, and would be happy to have one at the Delta Bag or any part of Delta, as they certainly could use some employees with some communication skills and improve their attitudes.

I do not know the kinship with Delta/Atlantic Southeast/Northwest Airlines, if it is a merge I would have second thoughts aligning a company with Delta Airlines. Bottom line, it put a damper on the trip, I attempted to come home but was unable to communicate with Delta. So my daughter and I made the best of a situation that was not "earth shaking" but we were unable to do some of the planned events due to not having the proper attire. I tried to purchase a few things, but due to the cost, nothing but items that were essential.

Therefore, I asked my wife to stay at home and keep an eye out for the delivery. I waited for hrs and hrs but didn't receive any phone calls. I called the 1-800-745-9798, spoke to an agent and explained my situation to her. Her reply was she can't help me (very unprofessional). I asked her to get me an ETA but again, her reply was, "I don't know and I can't help you out." Around 10:00 pm, I decided to call back the same 800# and spoke to one of the supervisors. She made some phone calls and told me that someone will contact me between 11:30 pm to 4:00 am.

At that time, I decided to stay home and make sure that I don't miss their phone call. Unfortunately, I never received any phone calls. I called them back again early morning on Thursday, the 13th at 9:30 am. I spoke to a supervisor but apparently she had no clue of when I should be receiving my luggage. She didn't even try to even contact anyone to see if she could get me an ETA. At this point, I am totally lingering around and don't know where to go. I am dealing with some very unprofessional and incompetent employees at Northwest Airlines.

I hope If someone reads my message. They should think twice before they even buy the tickets or use their travel services. Northwest Airlines employees are very incompetent and not customer-oriented.

On top of all of this, my daughter and two-year old granddaughter were also flying to Aruba on a different flight. They were not seated together. My daughter asked at the check in counter to have their seat assignment changed and was told that a lot of people aren't seated together! They refused to change seats! They sat my two(!) year old granddaughter in a seat an aisle and row behind! The flight attendant refused to assist her in finding seats together. My granddaughter was screaming for the first 20 minutes until a couple offered to change seats! This above almost ruining my wedding is completely unacceptable. My husband and I have been Delta Skymiles customers for years and travel extensively, and they have not addressed this at all!

He was finally brought to her half an hour after his flight had landed. He was, thankfully, fine, resilient lad that he is, but his mother was understandably upset by the events as was I. After I contacted NW customer support at a non-800 number and waited nearly fifteen minutes for an agent, I received an apology and the offer of a hundred dollar flight voucher for a future flight. I explained to the agent Nick that I was interested in neither. What I wanted was for him to take down my complaint and to have someone research the situation and get back to me with an explanation of what happened and why.

He informed me that my complaint was being duly noted and would be passed along to the relevant people so that this would not happen again. I responded that my confidence level in NW assurances was not high and wanted someone to get back to me. He said that was not possible, but that I could file my complaint online and someone would get back to me. Surely, it was not impossible for me to receive the service for which I asked, simply inconvenient for him and/or NW. They prefer me to email. I preferred, after their botching the treatment of my son, the unaccompanied six year old minor, to speak to a live person and then receive a response, which could have been via email. I didn't want a hollow apology nor a flight voucher from an airline so unwilling to address my request after their screw up.

My husband was getting out of the hospital at 1:00pm EST. Now, my flight wasn't going to get into RDU until almost 3:00pm. I don't know if my husband is going to be ok. I will file a complaint with the FAA because of your incompetence and the lack of consideration for your customers - no food, no information updates, and apparently, no maintenance on your planes. I am a frequent flyer and have never been treated so badly in all the years of flying. I could understand bad weather, but your inability to keep your planes running is ridiculous.

No one even clearly explained to us why we were not allowed on board. Was it because of our luggage? Instead of any real assistance, we were told to get in a long line without being told why or what to do or say. While on line, I called Delta customer service and they told me that if I explain to them (at the counter) the story, they would book me on the next flight with no penalties. After an hour and a half of waiting, we finally spoke to the desk clerk and he stated that he wanted me to go to the next terminal with him and locate the person who misdirected us. I told him that I was unable to do that because I was unsure I would be able to identify the correct person since there were several dozen employees present who constantly switch shifts.

I also told him that my mom is sick and cannot walk when it was close to 100 degrees outside. She also does not speak English well and I did not feel comfortable leaving her alone. Once I told the employee that, he said he could not help me any further. Delta wants me to go play detective around the airport to search for a person who may or may not be there, who may or may not take responsibility. If this is prime customer service, then Delta is in serious trouble with itself!

Once in Rio, I learned that my bags didn't arrive on the flight, so I stood in a long line with many other passengers who had the same problem. I filled out the paperwork and felt confident that I would have my bags within 24 hours and the inconvenience would be minimal. The following day, I called the baggage personnel at the Rio terminal. They told me that the bag would be delivered later in the day. I explained that I wasn't staying at a hotel, that I was staying at an apartment and there was no one available to receive the bags. They said I should wait there at the apartment for the delivery of the bags. The bags didn't come.

I phoned again. They told me that the bags would arrive the following day and that I would have US$25 to buy necessary items. I bought what I needed and it exceeded $25. I had to buy a hair dryer, change of clothes, toothbrush, aspirin, shampoo, skin creme among other things. The following day, Thursday, I waited for the bags to come. I had an appointment that afternoon and planned to wear the clothes that would be arriving that day as said by the employee at the baggage office. The bags didn't arrive. By 2 pm, I called the baggage office again and they told me the bags weren't on the flight. Therefore, I ran around trying to buy clothes, etc, to get myself together for the appointment. Up to this point, my stay in Rio was miserable, day after day of chaos, no clothes and waiting, which was not what I had planned for this vacation.

On Friday morning, I called the baggage office. They explained that the flights arrived in the morning and by 1 pm they will know if my bags have arrived on the flight that morning. I phoned at 1 pm and the baggage office told that one bag had arrived and the other was still in Atlanta. The bag, which was delivered that afternoon (another day of waiting around), did not contain any of my clothes. It contained presents, books, shoes, etc., but no clothes. On Saturday morning, I called the baggage office and they told me that my bag was in Atlanta but that there were many reasons including its weight that made it unlikely that Delta would send it to Rio. The person on the phone told me to report the bag missing if it didn't arrive by Wednesday. Then they said it might be on the previous night's flight so I spent another day waiting for the luggage. Nothing.

I called the baggage office and explained that I had plans for Sunday, and I wouldn't be available for waiting around for the luggage. They told me it would be impossible to deliver it without someone to receive it and as I was, at this point, desperate for my clothes in the luggage, I cancelled my plans and waited for the bag while a group of my friend took a boat tour. The luggage didn't arrive.

By Monday morning, I was very upset with the baggage office. They told me that more than likely the bag would not be coming because, Delta hasn't sent it by now and it isn't lost so, "You have to understand that we are doing everything we can, calling Delta asking for the bag etc, its their choice not to send it, being that it is a very heavy bag and the flights have been full and lots of extra luggage coming to Rio." I explained that I bought a ticket that included the baggage and that Delta was not complying with the terms of that agreement.

I was advised to send an email to Delta airlines; I sent three emails regarding this matter and received no response from Delta. I tried to call Delta. There was no access to 800 numbers from Rio, so I got a number in Atlanta but was put on hold for such a long time I gave up.

After 8 days of waiting for the bag, the baggage office told me that the bag has been declared missing and that, I would need to fill out paperwork declaring every item that was in the bag. At this point, I felt really bad. Remembering the items that had sentimental value made me feel worse. At this point, having no clothes, I wanted to return home. I called the reservation desk in Rio, explained that my clothes and effects had not accompanied me on my journey and I was ready to go home. The reservation clerk explained that I would have to pay a $250 fine to Delta and a $50 penalty to the travel agency where I purchased the ticket. I asked her if she understood what had happened and she said she did but there was nothing she could do. I would have to pay the fee to change the ticket. I asked to speak with her manager. Her manager said the same thing.

I called the baggage office. They were able to get me on an earlier flight without paying a fee, and the agent told me to be sure and check the missing bag area of Delta when I arrived in Atlanta. I explained that my connection was very tight and I wouldn't have time. The agent assured me that my bag was there and again told me that it was a question of weight, not lost baggage.

I was still very sad about my belongings being missing and I decided to try to get them back. If Delta didn't want to deliver the bag to Rio, perhaps they would deliver the bag to my home in Alabama and, at least, I would have my belongings. I called the baggage office once more and let them know I was leaving for the States so if the bag were to be found, I would appreciate them delivering it to my residence in Alabama.

By changing the destination of the luggage, within 24 hours, it had been recovered. Delta called my home in Birmingham to schedule delivery and was informed the bag should be sent to Rio. Finally, after 14 days of waiting, shopping, cleaners, wearing the same clothes over and over and over again, my belongings arrived - in a plastic bag, which contained my ripped up luggage. I stayed one week longer and completed my stay with the 3-week itinerary I had purchased. I bought a new suitcase and returned to Alabama.

It was very frustrating. I am a Gold Medallion member. I travel to Rio often. Not having clothes for 14 days was bad but all the lying, waiting, calling, hoping, apathy, and angst was ridiculous. I would like a refund for the flight and reimbursement for the items I was obliged to purchase and for which I have receipts.

Starting our trip on July 11th, 2009, my daughter got her panic. We tried to explain to the crew that this was normal to us and that this always happens to her just for minutes during take off. But, and for the first time since years, the captain of the plane insisted that she leaves the plane although they called the airport quarantine doctor and he stated that her case was normal and that she is in a very good condition, she can continue her trip on his own responsibility. A report from Cairo airport quarantine doctor was written and the case was documented. A copy of this report was sent to Delta Cairo Airport office. Her trip was cancelled and we had to leave the plane and back to Alexandria where we live. This case was published at the main newspapers in the Middle East (Al Ahram) and (Al Akhbar).

August 3rd Delta 8557 JFK/CDG transit 2 hours, 40 minutes; August 3rd Delta 8622 CDG/CAI

At Delta office, they said they booked the trip to us 4 tickets and emailed me the itinerary including the seats assigned. We reached Cairo airport before our flight by 3 hours as recommended, but when checking in at Air France, they stated that our tickets are not on the monitor and we can not take them. They asked me to call Delta call center (international) to solve the problem with them. I made several international calls for about two hours trying to fix this problem. Finally, Delta call center said we have to be charged for the difference in ticket prices due to booking at high season, although this was not our mistake to book at high season and my original booking was since June because I can't pay all this cost for tickets.

Time was running and Air France stated that the counter will be closed in minutes, so I was forced to pay the difference in cost to be able to get our tickets since I had some business appointments at my company at NJ, which I rescheduled due to our delay from my first trip. After 3 hours of trials and negotiations, we got the tickets but I was charged extra cost of $737.34 per ticket. This means a total of $2949.36 for 4 tickets, which exceeded the cost of our original tickets and this is to be added to the original cost I already paid for my tickets, which was $698.48 per ticket with a total of $2793.92. This means that the final total cost for 4 tickets is US $5743.28.

This delay made great disturbance in my business schedules, my vacation arrangements, my son's business and vacation arrangements, hotel reservation, a doctor appointment to my wife. Everything had to be rescheduled with great disturbance in our life and instead of getting an apology and compensation, here comes the great loss of money which I was forced to be charged to be able to go on with my trip although I was booking my original tickets since June to avoid this high rates at high season. As I arrived to New Jersey, I called Delta and explained what happened to me and my family at both trips. They asked me to send them a fax complaining for what happened and attaching copies of the quarantine reports and a copy of the publishing at Al Ahram newspaper. I did send them all the required details by fax. I want to solve this problem to get back my money, my rights and a reasonable compensation too.

This was very difficult for us since the luggage was 1/2 pound overweight. It was rude and unnecessary for her to ask us to leave since we had to translate everything to her. When we asked the woman for help, she simply looked at us with disgust as she asked the girl beside her to tend to us. This woman made our experience very unpleasant. This was the first time that something like this has happened to us for we travel fairly often. When it was time for my sister-in-law to go, the Corrine woman told her to hurry in a very rude manner once again.

Once she went through, another woman working there told her very nicely that she had plenty of time left to stay and say goodbye to us. After all this nonsense, I decided to talk to the supervisor. However, I could not reach him/her. Frankly, my entire family felt embarrassed as this woman watched over us as if we were some sort of criminals. I told her that if we travel again, we will think twice before taking Delta Airlines. And the worst part of all this is that my sister-in-law and her children were very upset about the experience after such a great trip in Canada. On top of that, on their plane ride coming into Toronto, they had lost one piece of luggage. She did eventually get the luggage back but there were lots of items missing from her suitcase. The file reference number is **.

Please take my complaint into consideration, because my family meant no harm and did not deserve such harsh service. I will be waiting for your reply. Hope to hear from you. Thank you.

Nearly everyone in the Delta area had come in and looked at the puppy - no one said anything about the crate until after I had paid. The weight difference from one crate was 50lbs (plus puppy); the next size up combined with the puppy was 62 lbs. The puppy was 37 lbs the day before at the vet's when I got his health certificate. Shipping a puppy should not cost $397.72 from Peoria, IL to Billings, Montana. This was extortionate and unprofessional to gouge the prices. For almost $400 he should have had a first class seat. I refuse to ship Delta again, and pity anyone who has to deal with them because they are isolated from decent airlines.