Delta Air Lines Reviews

I went directly to Delta Baggage office who called down to the plane. The people cleaning the plane said it was not there. I insisted it was and the person from the office went and checked herself, only to return and reiterate it was not there.

The iPad had a finder app on it so with the baggage claim employees, we activated the app from my iPhone and a satellite photo showed my iPad in the employee parking area located immediately outside the gate we arrived in.

This all happened in less than 30 minutes! SF Police were notified and they attempted to search the vehicles they could. But a shift change had just occurred and with a couple hours, the iPad locator showed "unable to locate". Someone wiped it clean.

SFPD informed me that this was a common problem with the airline and they were doing their best to prove to both the airline itself and the public that it was a huge problem! A report was filed. All Delta would tell me is that "our employees would never do such a thing"! Pathetic. But what's one lost customer to such a large airline...

This is the experience of an injured soldier returning home from Afghanistan taken from Facebook. Thanks a lot Delta! I will not be using your airline in the future.

Mine did not (apparently the bags were left on the tarmac in NYC). What followed included the following: Delivery drivers refusing to drive in the dark. Numerous phone calls to find if the bag had even reached my area (Delta told me they would call when it arrived, but never did.). My having to drive to meet the driver the next day because he didn't want to come to my parent's home (really, it's just a farm in rural Missouri. The cows don't stampede.). Standing with my family at my father's viewing dressed in very casual travel clothing. I was late to my father's funeral because I had to drive to pick up the bag from the delivery man (who was late himself). Also there were several instances of Delta employees giving me conflicting information and then Delta making a mess of every step of my return trip.

Topper is the inept Delta employee in Atlanta on the return leg who couldn't open the door to the elevator where several carry-on bags were being brought back to us. It was taken off me at every step. They start charging for checked baggage, so naturally everyone starts taking carry-on, but their planes aren't built to accommodate this. And I nearly missed my connection.

It took complaint messages on Twitter and various blogs to even get a "reasonable" apology from Delta (9 days later). Their first form letter apology offered a snail mail address to write to. Really!!! They even did the "It is our partner air line's fault." line, when it was Delta who misplaced the bag in the first place.

I am from Boston MA, and I am currently in York UK for two weeks on business (I am a graduate student attending a conference here). My girlfriend's aunt, who lived in London, passed away suddenly over the weekend. My girlfriend found out Tuesday morning (August the 2nd). And the funeral is to be held today, Thursday (August the 4th), in London. My girlfriend and I are both in graduate school, and as such, money is very tight. I wanted to help her fly to London to pay her last respects to her aunt, with whom she was quite close. I have about 35,000 SkyMiles on Delta. Delta offers a Pay With Miles program if you have the American Express Gold Delta credit card. This allows you to use your SkyMiles to offset part of the cost of a ticket, a feature not available to non-cardholders.

So on Tuesday afternoon (UK time), I applied for the card and was approved. Through Delta's website, there is only the option to apply for the Gold or Platinum Amex card. I received the confirmation email from Amex that I had been approved for the Gold card. I went about activating it to purchase my flight. However, the "Pay With Miles" feature available to cardholders still was not coming up on Delta's website. I am without phone access in the UK. And after trying everything possible from the website, I gave my girlfriend all of my SkyMiles and Amex information and had her call Delta.

Delta informed her that the information Amex had sent them indicated that I had applied for a card called "Cobrand", not the Gold card that I had applied and received a confirmation email for. They said I would need to call Amex to get the situation straightened out. We called Amex, and the rep we spoke to indicated that this was a problem that had happened to other customers previously. She said she could rectify it in the system. The problem, she said, was that it would take 48 hours for the change to appear in Delta's system.

To recapitulate the timeline, this all took place on Tuesday (August the 2nd). She needed the flight Thursday (August the 4th). At best, the 48 hour window would mean she would need to purchase an international ticket on the day of her travel. At worst, the correction would not have registered in Delta's system, and she would not be able to afford her flight. The Amex rep was polite and understanding, but said there was nothing she could do on her end.

We called Delta back, and explained the situation. The Delta rep was helpful. This would prove to be an exception, not the rule. She held a reservation on the flight my girlfriend needed under her name. She said that the best we could do is hope that the system correction applied in time. She could not guarantee the price of the flight would not go up. But we had at least secured a seat.

Yesterday (Wednesday, August the 3rd), we started becoming very antsy, as checking my SkyMiles account on the Delta website showed that clearly the correction had not taken. We called Amex again, and once again spoke to a very helpful rep Matt in Ft. Lauderdale. Matt indicated that Amex could try and force through the update in Delta's system by transferring SkyMiles into my mileage account. That would in some way indicate my Gold status to Delta. He transferred 2,000 SkyMiles into my account, and politely sent me back to Delta. We called Delta back to complete the reservation. We were again told that their system did not show the Gold status, leaving me unable to pay with miles. At this point, my girlfriend was already in tears. We have been trying to book her flight for 24 hours. And we have been shuttled back and forth between the companies several times. We were told that everything was fixed on one end and that nothing was fixed on the other.

Again, with no phone in York, my girlfriend was holding her phone up to her laptop and using Google Voice so that I could speak to the representatives. Here is where Delta began to treat me as inhumanly as I could imagine. I spoke to a supervisor for online support, Ayana from Texas, who told me that nothing was changed in their system. She said that I had to call Amex back. I told her that I just got off the phone with Amex, that they had said everything was resolved. And I told her I did not want to hang up again without my girlfriend having the flight that she needed. I should note that I made it very clear to Ayana that this flight was for a death in the family, so she should have understand the emotion we were dealing with. Instead, she proceeded to talk over me each time I tried to explain the situation or ask for more help, or if I could escalate my problem. I told her that I refused to believe that there was absolutely nothing that Delta could do, given our situation. She then told me that this was no longer her problem, that I had to call Amex back, and disconnected the line.

Let me reiterate that while trying to resolve a problem, one that Amex had already told me was resolved, a Delta representative told me that it was not her problem and disconnected me. This even involved a flight for a death in the family,

By now, I was absolutely livid, as I am listening to my girlfriend still on Google Voice sobbing. We called Amex back, and got another helpful rep Shauna, in Salt Lake City. Shauna got Delta on the line with her while we were connected, and explained the situation. And supposedly, once again everything was resolved. The Delta rep she spoke to transferred us back to Delta's Online Services (this was the other issue no one at Delta could help us book the reservation on the phone; the Pay With Miles feature, they insisted, could only be done on the website. Apparently no one at Delta could stay on the phone or log into the website to book the flight for us). When they transferred us, helpful Shauna was disconnected. I was connected to the same Delta supervisor Ayana that had hung up on us previously. We disconnected and tried Amex back one final time.

At this point, we have been on the phone between Delta and Amex for three and a half hours, with no headway. It was approaching 2 in the morning for me in York. We got another helpful Amex rep on the line (whose name I unfortunately do not have), who also brought over his supervisor. They both got a Delta supervisor on the line. My girlfriend and I proceeded to listen to the Delta and Amex reps bicker back and forth with each other, taking us on and off of hold for about 20 minutes. It was before Delta told Amex that they needed to have their Amex-Delta liaison fax over information about my account to indicate the Gold status. Otherwise, Delta cannot do anything. They refused to handle accounts over the phone. We waited, on and off hold, listening to the supervisors actually argue with one another for another 20 minutes or so. Amex couldn't get a hold of their Delta liaison via telephone. Finally, now at 2:30AM my time, 9:30PM my girlfriend's (Boston) time, the Amex supervisor took down my girlfriend's phone number. The supervisor said that he will call back as soon as they have the situation resolved.

That's where the story ends. No one ever called her back. As of this morning (Thursday, August the 4th), we have no way to discount our flight. And so, we cannot afford for her to fly to London. Not only that, but it is too late for her to arrive in time anyway.

What is the recourse when an error is made on the part of a company, and the two companies can simply shift blame to one another and leave us in the middle? The upshot is that Amex made two crippling errors. They sent Delta incorrect information to begin the problem. And then, they could not reach the one person who could correct the problem for us (their Delta liaison). Delta continually told us that this was Amex's fault, and that they refused to do anything. Although Amex was polite, they made two mistakes that kept my girlfriend from paying her last respects to a close family member. Delta made no error, but also refused to provide any level of reasonable customer service to two grieving customers.

We are emotionally and physically drained, and we have absolutely nothing to show for it. I am still in York for two more weeks for work. So, I cannot even be there to comfort the person I love most, let alone get her to me. I feel helpless and hamstrung over the fact that both companies can simply assume no blame for their own failings, leaving us caught in the middle. I have sent this story to a number of media outlets (CNN, MSNBC, Gizmodo), as well as to Massachusetts Governor, Deval **, and of course to Delta and Amex’s complaint lines.

As I said, we have no interest in compensation. No vouchers or number of SkyMiles could possibly rectify this. I would hope for a sincere apology from both companies. On top of the grief of dealing with a lost loved one, we have spent 48 hours subjected to an inhuman amount of frustration (and, in the case of Delta, abusive behavior). But I am not holding my breath on that either. Rather, I just want to make sure as many people hear about our experience as possible, so that folks dealing with these companies in the future do not ever have to be subjected to what we have been. This has been an absolutely horrible, devastating experience. Both Delta and Amex should be ashamed of themselves.

I called a Delta agent to upgrade our seats to Economy Comfort seating. The agent was very friendly and changed tickets for my daughter and me.

To my horror, when I returned two weeks later, I find that I was charged full fare for the "upgrade" and would not receive reimbursement for the original coach seats purchased in January.

My payments look like this:

January-- $1,536.80 x 2 tickets = Total $3,073.60

June-- $2,615,70 x 2 tickets = Total $5,231.40

Total payment to Delta was $8,305.00. This is completely UNACCEPTABLE! I merely wanted to upgrade my seats to Economy Comfort. The agent I spoke with while upgrading explained that flights needed to be re-routed so that the upgrade could take place. It was NEVER clearly explained that I would have to pay such an extreme increase to do this upgrade.

I was under the impression that I would be reimbursed for the $3,073.60 originally paid. I would have never agreed to that cost if I had a clear understanding of what the June agent was doing to our tickets.

This is an unfair, unexpected, and unprofessional fee to charge me for simply taking advantage of Delta's "new" Economy Comfort seats.

I am in the process of fighting Delta and seem to be losing. I am not a frequent flyer, and I feel that they took advantage of that fact.

They STOLE over $5,000 from me! Our original seats on all flights were filled, so I know that they didn't lose money from our upgrade change.

I AM SO ANGRY!

Seats were available, but not for 25,000 miles. I would need 75,000 miles, and there would be a seat available in 29 days.

It was false advertising to get my information for this card.

I called and was on the phone with a representative (Sharmaine) -- who was very rude and unprofessional. Not only will I close this card, but I will never fly Delta again. I will share my experience with everyone I can.

Now, Delta SkyMiles from their secret (no public or member contact permitted) office has denied my Silver Medallion status. Apparently it makes no differences to the secret office that official Delta SkyMiles representatives guided me through every step of the process and notated my account that I have complied and was eligible.

I am a senior citizen, I followed Delta SkyMiles representatives' instructions to the letter, had my eligibility confirmed, and notated on my account. What more could I have done?

So on Monday, early afternoon, I showed up at Seatac Airport with the kids. While trying to check in, the representative informed me that she could not allow my daughter on the flight I'd booked as the flight out of Atlanta was the last flight of the day, and Delta does not allow unaccompanied minors on last flights of the day! Really?! If they don't allow it, then why doesn't the website prevent me from making the reservation? Why don't the representative that I called not tell me?! REALLY?!

The only flight the representative can book the kids on is the NEXT MORNING AT 6:20 AM! We have to be at the airport absolutely NO LATER THAN 5 AM! We live an hour and a half away! I would have to get the kids up at 3 am if we went back home. The timing and the hours of extra travel back and forth was too much! I felt that I had no choice but to book a hotel in Seatac. With the cost of food, hotel and parking, another $250, I had not planned on spending! Thanks Delta!!

And finally! The very nice Delta representative, who told me that the kids weren't allowed on the flight they were booked on, apologized and suggested I write a complaint on the Delta website. Wow. From what I've read online, it will be a cold day in hell before they respond. Delta was a nightmare from start to finish.

I contacted Delta Customer Care by letter and explained the situation along with a letter from the employer stating that my son-in-law did not have vacation time. I asked if his ticket could be transferred to my name so it could be used at a later date. Customer care wrote back and said that since I purchased a "discounted ticket," it was non-transferable but if my son-in-law did not use it, this ticket would be good until January of 2012. I wrote and said that my son-in-law still would not have vacation time and financially he would not be able to use his ticket. I again requested they transfer this ticket to my name. They responded that since I did not purchase the insurance, they would not transfer the ticket.

I corresponded with them many times stating that I did not purchase the tickets due to price but due to the schedule. We will be travelling with 6 children and we did not want to miss our connecting flight to Daytona Beach. I asked to let me purchase the insurance now and then transfer again but their reply was no. My flight number is ** and the person that is not going is Adam ** I am not asking for a refund and I even offered to pay a transfer fee but they said it is policy not to transfer. I asked at what price a ticket would be available to transfer and the answer from them was, "We are through corresponding with you. Have a good day."

I have a difficult time understanding why a transfer could not be done. I started this process in the beginning of July, hoping things could get changed before the time of departure but that is not going to happen.

On our way back, on July 23, 2011, we gave up 2 luggage, but our remaining 2 luggage were lost again! We're waiting for them ever since. When I tried to track them online, the File Reference Number that they gave me when I filed the claim is not valid! Calling Delta had the same result - no trace! That's outrageous! Delta has the worst MBR on lost luggage, not only across the country, but worldwide.

think the bags were delivered. No acknowledgement of the missing bag. It is very frustrating but I will not give up.

When in LAX I saw the handler, the way he threw the luggage and it did cross my mind that it appeared he was being really careless but the rude operator grab our attention saying that we must pay $120 dollars to put our luggage in for domestic flights, apparently this the "new thing" in the US. So when we got to my mother's home and we opened this said bag we discovered a laptop (which had been carefully wrapped) smashed, gifts for my family ruined, books for an art museum soaked in a fluid (ruined), the fluid had been double bagged and were sealed containers as well- completely empty now.

This seemed very odd since my luggage was only 42lbs leaving New York and the only addition was a couple of souvenirs. The customer service representative told me to take some items out of my bag and put them on the scale to see what was making my luggage overweight, to which I complied. The souvenirs only weighed 1lb, therefore, I had to take out additional items until it equaled the extra 7lbs.

Again, I'm not sure why my luggage was overweight since I left and came with the same items. I proceeded to remove my souvenirs, jewelry and toiletries. The rep looked over the items that I removed, put my luggage back on the scale, saw it was under 50lbs and I was cleared to go. After all of these, I went to a gift shop and purchased a bag for $16 to carry my items onto the plane.

Throughout all of these, the rep never told me that my souvenirs or toiletries were not allowed as a carry on. Once at security, this led me to being searched and having to go back to departures. At departures, I spoke with another rep/supervisor who stated that I had to check an additional bag since security sent me back. I explained to her that the woman at customer service never stated that I could not take these items on the plane, which she cleared for me to remove from my bag. The supervisors replied that they service over 10,000 people a day and can not give instructions to each one.

I was appalled by her response since each customer should be treated as if they are your only customer to have great service. I eventually had to pay an additional $35 for the second bag. If I was informed by the rep that my items could not board the plane, I would have taken other items out of my bag such as shoes and clothes and I would saved myself $35 and a security search.

Fast forward to arriving at home and unpacking, all of my souvenirs were broken. So, on top of paying an additional $35 to check my bag, everything in the bag had to be tossed into the trash. In addition, the airplane seats did not recline, the cabin TV was very dusty and the magazine holder had gum stuck to it.

This was by far my worst airline experience ever and I will not be flying Delta for a very long time if ever again.

My issue could/should have been corrected immediately, but I don't think that their CS has the latitude to do what they should be able (used to be able) to do. Delta used to be the best of the elite programs, hands down! Now, Continental One-Pass, blows medallion away, especially at the first level. For example, flights to Hawaii from LAX are complementary elite upgradable on Continental and first level One-Pass is able to use the priority security lines. I was okay waiting for Delta to catch up, but that changed today.

After being mired in the swamp, Delta calls customer service these days. Needless to say, when the company refuses to pay attention to their customers, you find another company. I am now building my elite status with Continental after this last flight on Delta. What's sad is that I really talked the Delta program up. My issue is that a friend in a different country bought me a ticket to come visit as a present. Their country has some pretty bizarre currency controls, so they declined her payment. This puts the ticket on hold for 3 days until it can be fixed.

Within the 3 days, she fixed the issue and the Delta rep there swapped my 'Q' fare HNL-LAX and LAX-HNL legs for 'U' fare. Let me explain what this means for a Delta frequent flyer. It means that since Delta doesn't include Hawaii in the comp upgrade program, I can not even use miles now to upgrade that leg. As you will see in the first response from Delta, it was because the person handling the reservations wanted to save my friend $124. I'm okay with everything so far. I figured I'd check out why the bait and switch and at worst, they'd say, "Oh, sorry, we were trying to help, would you like to pay the $124 to restore your ticket to its original state?".

All I got was pretty much, "This is what it is and why. You need to call these numbers and pay for a re-issue." I did and was told that it would cost me an additional $1000. I was like, “Seriously?”. Why don't you make sure your agents understand your mileage programs before recommending a change to someone's ticket? My friend flies American and I've been trying to get her to move to Delta for the past year. Not anymore.

Holy **! I've wasted at least $400 of my time and at least the same of their time, when all that needed to happen was, "Geez, we're really sorry sir, if we could restore your original reservation for the [$124, $124 worth of miles, whatever], would that solve the issue for you?". Five minutes and done. All happy. Win-win. It's hard to believe a company that size just can't get CS right. I will post anything else that arises. If no follow-up, there was no additional response.

I'm writing this complaint from home since again, I did not have the extra money for a hotel in Detroit. It was not until I called the Delta customer service line, instead of talking to the Delta customer service people at the airport, that I discovered that Delta was supposed to pay for the hotel and my food in Detroit. When Delta finished with me, it seemed like I was at the mercy of a company that does not care and is not being regulated close enough.

My host parent, Cathy **, has been calling Delta's claim customer service and has been talking to agents on my behalf as the long distance charges would be too much. She called on April 26, 2011, May 24, 2011, and June 13, 2011. Each time a customer service agent told her that they would email Mr. Gary, ** who is Delta's claims manager, about case # ** and that he would sent the check to me. Each time she was on hold for long periods of time and had to give the exact same information. Each time they said there was no one higher up that she could talk to, that all they had the power to do was to email Mr. ** and he would make sure the check would be mailed. This has been a time consuming, irritating task and it has gone no where. What am I supposed to do at this point? Can you help?

Upon deplaning in Denver, a rude smart ** decided to make fun of this veteran by saying, "Take it easy, admiral!" It was just loud enough for me and my husband to hear, but thank heaven, not dad (his hearing aids had gone dead mid-flight). If we hadn't been traveling with Delta nitwits all afternoon and evening (and you can imagine what that means), I would've thrown a fit right then, but was already so tired and upset that I would have probably made things worse.

Beware, Delta's policy these days seems to be that it's A-OK and just great to ridicule our military and especially older vets! You know, those brave folks who were willing to give their lives to ensure Delta ** still have the freedom to make asinine remarks. (In dad's case, he volunteered at the age of 17!)

My time is running out and it's not like I haven't tried because I have. The first lawyer I hired, he took my case, had it for 7 to 8 months. When it first happened, I contacted Delta Airlines, got a case number then my lawyer advised me not to contact Delta Airlines anymore since he would take care of it. Well, he didn't. He never called them and sent my file back to me. I must have contacted over 20 something lawyers. I hope there is someone out there who can help me.

I told her what I was trying to do online and asked her if there was some mistake. I was told "No, it costs $150 to change the flight no matter what." She offered to help me make the change, but since I already had the screen up on my computer I saw no point in having a human do what I was perfectly able to do myself, and perhaps better.

Based on her response, I was quite miffed, thanked her for her "help" and hung up. Delta is making a serious mistake in charging their best customers for this type of minor change.

Oh, did I mention that the ticket was purchased using a Delta Reserve American Express card? I may be rich, but I'm not stupid. I travel quite a bit and am at the highest levels with a number of airlines. You can bet that this will influence my future travel planning!

Anyway, within a few minutes of boarding, when my husband called me again, I told him to pay with his credit card and cancel the other transaction. He was able to do that and also to pay an extra fee of $ 35.00 just to use the counter! When a few days after that, I was checking my bank account, I found out that Delta had both transactions processed. I called them and they told me that they will refund one of those transactions. At the time of this writing, I have not yet received any refund. I have called several times and I have been in hold for more than 20 minutes with the connection lost or a message says: we are experiencing a high volume of calls, please call later. When I finally was able to talk to a representative, she said that the refund will take a cycle and a half. Meaning, it will take a month and a half to get my money back. Lucky me! I will believe it when I see my money in my account again.

My child caught a fever the next day, I also spent about $180 out of pocket for a hotel, cab and food. I submitted a complaint form to Delta over 1 month ago and never received a response.

When I arrived to the new gate, there were several flights information posted regarding several different flights. Since it was close to the boarding time, I approached the desk and the man who was working for Delta to ask if I was at the right gate. He impatiently and rudely barked at me that I was at the right gate. While I proceeded to put my boarding pass in my bag, he loudly ordered me to sit down.

Finally, he started accepting passengers to board the plane. He was calling on zone one and two and I looked at my boarding pass which I was given in Stuttgart to locate my zone information. It was blank due to a misprint. So, I proceeded to the gate, to board the plane. He stopped me and based on my seat number, he yelled at me and told me that I was zone four in front of all the other passengers, like I was too stupid to know or read. He also ordered me to go back and wait for my turn.

At this point, the board was announcing for zone three passengers. A black elderly lady who had a zone three pass approached the gate. He yelled at her and told her that it was not her turn yet. Within three seconds, a white lady approached him with a zone three pass, and he let her go through. I waited to be the last person to board the plane. Then, I approached him and asked him if it was okay for me to board the plane now--if would he permit me to do so. He angrily tore my boarding pass and threw it at me instead of handing it to me as a whole.

I am a 48-year old woman who works as a senior systems engineer with a master's degree. I have traveled around the world (26 countries, hundreds of cities) with all kinds of different airlines and I have never been treated so poorly in my entire life. Where does Delta find these scumbags as employees? This was my second Delta experience after the crash landing experience I had about 15 years ago. It took me 15 years to get the courage to book a flight with Delta again.

I resent the fact that Delta employees find the courage to ridicule respectable passengers, ridicule me three times within the 20 minutes I was in contact. In addition, the flight was about 15% full. There were about 15 passengers left to board the plane. He absolutely had no reason to mistreat some of the passengers as he did. Unfortunately, I was not able to read this man's name plate which was deliberately tarnished. The flight attendants did not know his name either.

I asked Delta to figure out who this white man in his late 20's or perhaps early 30's with short hair based on the information I provided to them. I wanted his name and I wanted to know what kind of disciplinary action Delta will be taking. Neither Delta, nor any other airlines, need an employee like this person who lacks the professionalism required for their customer service, rudely barking orders at their passengers who pay for their salaries.

And this was not all. In my flight from Stuttgart to Atlanta, one of the passengers opened up the overhead compartment and dropped a 20-pound bag on my head and shoulder. When I told the flight attendants, one showed up with a thorn scrap paper to write down the notes about the incident. The guy denied the whole thing and they let it be. I suffered the symptoms of a minor concussion the following 48 hours. My neck and shoulder still hurts after a whole month. I could not believe how unprofessional the Delta flight attendants were!

It has been three weeks since I wrote to Delta and no response! I guess I should not expect any acknowledgement from Delta after reading all the other numerous complaints at this web site! I will never fly Delta again, even if it was the only airline left on the planet.

She went to the employees and explained the problem to them. They realized that the employee at the baggage check in had not given her a baggage tag number, but they told her (after they discussed the matter briefly, not with my sister but the two employees) that it was okay, she could proceed to the gate. My sister asked them if it was really okay and expressed her worries about her baggage having not been checked in and in fact she told them she was afraid that her baggage couldn't get to Athens.The employees assured her that there was no problem so she went to the gate. She didn't have any problem with her boarding pass and got to the plane.

On landing she waited to pick up her bag, but unfortunately there was no bag. You can imagine how she felt. In fact she almost had a nervous break down because they had assured her that everything was okay, and now nothing was okay! She went to the lost baggage office, opened a file, and started looking for her bag, which can you imagine, was left untagged somewhere, who knows where.

We now are on the phone everyday speaking with the employees in El. Venizelos trying to find out where the bag could be. Of course, we have given a detailed description of the bag and the contents and luckily there is a tag of her trip to New York in the bag. There are also objects with her full name on so if they locate it, maybe they will be helped by the information.

It was 9 hours before I was able to get a seat on a flight back to Florida with no voucher, no refund, no meals, nothing. No future flight to Newark. I will make sure to go out of my way to fly on any other airline possible in the future. Unless, of course, you make right with your customers who have been flying delta their whole lives. I'm not making an unreasonable request. I expect delta to reimburse me for this flight.

There are plenty of media outlets and social media sites and blogs who would love to hear my personal story. Particularly the part about your unprofessional employees in SRQ. Whether they were clueless or pathetic, either way it looks bad for Delta. I hope you make the right choice and make an attempt to rectify this situation. Just to be sure you do, I've send this message to at least one media outlet. Failure to take positive action will ensure this message goes viral around the world.

My bag was found in the lost-and-found department at the Atlanta Airport, and was flown to Cincinnati via U.S. Air. I picked my bag up and discovered that my jewelry case was gone and a cell phone charger. My diamond wedding ring bought in 1986, two diamond rings, and some costume jewelry were gone - about $9,000 in jewelry. CVG airport security told me that Atlanta Police had to take the report. After five days of repeated calling, Atlanta PD told me that it was Cincinnati's responsibility. No one seems to want to take the report, and getting in touch with Delta was extremely difficult. I tried to call Atlanta's lost-and-found department and made a report, but got no return calls. This is totally unacceptable. No one is even interested about this theft which is quite sizable.

By my best guess, most of these soldiers were carrying large army green duffle bags. Could we not give our troops better service than this? I think they should at least get a voucher for a discounted flight or at least an apology as these soldiers are much more limited in time and money to experience such inconveniences. It upsets me to know that they picked the soldiers’ luggage to hold back.

My son, like many of these young soldiers, started back to Fort Benning very early this morning and are facing long training days – some needing to sign in today. I think that Delta should be aware that post-holiday travel back to military posts may equate to more duffle bags. They should be prepared for their duty so our troops can prepare for their duty. We travel with Delta often, but I am not at all impressed with this treatment of our soldiers.

In addition, I have called both locations but have never gotten a verbal confirmation of my reports or the location of my item. I want to make it extremely clear that this incident would never have happened if the flight attendant would have just asked me to remove the laptop from my lap instead of taking it from me without my permission. Because of your employee, I am missing my $1400 laptop (with over $4000 worth of professional graphics software installed).

I fly frequently with work (AECOM Technical Services Inc., a Fortune 500 Corporation) and I used to prefer Delta; however that is no longer the case. I feel personally violated at the actions of the flight attendant, not to mention the $5000 loss of my computer. I will never fly Delta again for personal use and have filed a service complaint with our company requesting that Delta be removed as a preferred airline provider. Unfortunately, the intent of this complaint is merely to provide a written record of my exceptionally negative experience because if the actions of the flight attendant in question are representative of the corporation as a whole, I have no faith that anything will be done to remedy or compensate me for this inconvenience that occurred solely as a result of a Delta employee's actions.

The information of the missing laptop is described below: Apple MacBook Pro 13-in, silver aluminum laptop computer in a silver or light gray computer sleeve made by Incase. Computer was left on Delta flight 1978 on Dec. 22, 2010 around 8:30 pm when it landed in Atlanta from West Palm Beach. Left in overhead bin above row 33e.

The losses are: $1,400 laptop; $4,000+ professional Adobe Graphics Software Suite; $30 laptop case; and priceless pictures, music, and files.

I then called to pay the fee and the phone agent told me they could not accept payment over the phone, only at the local ticket counter. There were many attempts to get a supervisor at the airport to talk to me on the phone about accepting the payment, but they would not even talk to me. The phone representative, a supervisor, was telling me that the local agents had to take the payment at the ticket counter and the counter agents were telling my daughter and her aunt that it had to be paid over the phone.

As we were receiving conflicting information from both the phone and ticket counter agents, time slipped away and my daughter missed her flight. Consequently, she was booked on another flight, but then charged a change fee...all because of their own incompetence!

When it was finally delivered to me 5 days later, by bag had been thoroughly pillaged and they had stolen thousands from my bag including my mac book, my camera, and my other items. I was told by the agents from air France in Munich that my baggage had been pulled off the connecting flight that I had missed, and would be brought from terminal three within 40 minutes- one hour. Five plus hours later, they never arrived.

I was then instructed to return to same Air France desk the next morning to insure that my baggage had been loaded on the plane and marked for final destination, LAX.The next morning I did as I was instructed. I was assured that it was on the flight. As stated above, when I did arrive at LAX my baggage wasn't there. I then had to stand in line for over an hour to file a baggage claim. I was promised that I would be called that night with a file reference number, and a date for delivery of my luggage.

By this time, I had been in the same clothes for over 2 days. I was provided no allotment for toiletries or a change of clothes. Nor was it even offered. I was never called with a file reference number, nor delivery date. I had to call repeated times for this information. The days and dates given for my baggage came and went. There was no communication or apologies, just me having to call repeatedly.

Finally, five days later on Wednesday my bag was delivered. When I unzipped it, I was shocked. They had thoroughly gone through every pocket,compartment and article in my bag. Then looked as if they had just randomly thrown things back in the bag. Gone were my mac book, camera, memory cards, mementos from Paris, skin care and cosmetics, memory cards, memory card readers, skin care brush ( electronic), and three pairs of fake costume earrings that these fools must have thought were real!

I immediately called Delta baggage claim line. I was treated with rudeness and lack of caring. When I asked to speak to a customer service representative, she refers me to a website to find the information! I just had my laptop stolen, how does she think I could do that? I was also told that after 60days, maybe corporate would decide to compensate me for items their employees stole. I filed a complaint online with Delta, twice. They make it impossible to talk to a real person. I also UPS, my claim, as well as faxed it. I have heard nothing back from them. They do not list any alternate emails addresses or phone numbers to get into touch with them. How can a business run like this? It is not just the monetary loss, but all of my work and memories in the form of pictures etc, stolen. Also, the invasion of privacy and knowing that I am not safe flying in the skies. These employees are obviously not monitored and have no scruples.

That being said, someone that wanted to plant a bomb only need to contact someone in baggage, pay them money, and there you go! Also, as I research this on the internet, Delta has the most claims for stolen items, yet they still have the audacity to say they may pay me for items stolen. That I shouldn't pack such items in my checked baggage. My laptop had no power, and I had no charger, so it couldn't be carried on the plane. Yet, it shouldn't matter. If we are body scanning old women and children, then you should be able to monitor the employees handling our baggage. There has obviously been a big problem with this, and I am told they still do not have cameras in baggage areas. Install them!

We, the paying customer shouldn't have to suffer. So we pay their wages and still they are able to steal from us. I have also filed complaints with TSA, better business bureau, Airsafe.com, and I am searching for any other outlet available. I do not want anyone else to suffer my same fate. I also do not want it to be so easy for Delta to stand behind their bureaucracy and tell us maybe they are going to pay out claims where they are liable.Lastly, the customer service in regards to every aspect of my trip from the baggage, to reporting the atrocity, was all very substandard. I was treated rudely the entire time as if I had stolen the items. As if I was in the wrong, instead of Delta.

Additionally, every person I spoke to claimed that there were no supervisors to speak to. I was hung up on and not given any helpful information of who to contact further. This airline is horrendous in every aspect from customer service to thievery, yet they get away with acting as if the paying passenger was the criminal.

They were supposed to supply with a special form to claim a 600 Euro fine. They did not. Even when asked for the form the next day, they did not. They were supposed to give us calling cards, so we could call and inform our family, we would not arrive on time. They did not. I spent my own money to call family. They did not offer any assistance or help beyond given us a smoky stinky hotel room outside of Paris.

So there was no where to go besides the lousy in house restaurant where we were not even given a choice of what to eat. I am trying to reach them but the number they gave me is constantly busy. I need to file my complaint form which you can download on line

http://www.apr.europa.eu/ If your flight is cancelled for mechanical difficulties Delta will not tell you your rights. Please go to this website where you can read about your rights under European law.

The result was a disastrous trip with the trainer, and my daughter, having to share and change clothes, boots, helmet etc. Every time each one of them tried a new horse. This delay limited them to try a lot fewer horses, because of the extra time involved with the circus of swapping clothes in the arctic temperatures. This is the only time the trainer, and the Holland horse broker have not been able to find a horse for a rider, in over a dozen trips. The tickets were over a thousand dollars each. When asked for a compensation of new ticket at a future date, they offered a $200 voucher per passenger on future trips. What an insult!

Much to my dismay, when reviewing my credit card statement a week later, I noticed two $20 charges had been billed to my credit card for my and my wife's tickets. When I called Delta Customer Service to inquire, they told me that there was no record of fees being waived. I explained that we had just attended my father's funeral and that this was unacceptable -- to which the representative replied, "I'm sorry to hear about your loss, but these fees are not refundable. If you have a problem, please contact us in writing."

I really should not have to waste my time and energy writing a letter to Delta that may or may not be answered. I feel this treatment in our time of grief is offensive and certainly must be reprimanded. I would even go so far to say that they make these "errors" on purpose to increase revenues. Surely, there must be something that can be done to stop this unacceptable business practice.

We were charged $40 in booking fees and denied a bereavement fare (due to holidays, allegedly) during a time of grief. I have contacted BBB in Atlanta. I would like to know if there are any class action lawsuits that may cover this.

I understand the overweight costs; however, I tried to discuss the extra baggage situation with the ticket agents. And an older agent decided to interject into this conversation telling me, "You know the rules." In addition, the older agent asked if I had any baby items in the suitcases that I was checking. Well, I have a baby and one child with me so I would have to guess that I had baby items. How are these identified? I said no as I had no idea what she was talking about. She then continued to tell me that I was lucky on my departure and that the gate agent labeled my extra bags as containing baby items; therefore, I did not have to pay for these bags.

What is the difference? I did not pay on the departure and somehow, it is my fault. I ended up paying $260 to take my luggage back home with me. A supervisor did come out to see me and gave me two free drink tickets for my trouble. Are you kidding me? We were scheduled to fly out just after 1:00 PM but ended up with a late departure en-route to Atlanta and through to Barcelona.

We arrived late to Atlanta and many persons had close connections. I had asked the flight attendants if this is something that they could help with while an announcement was made. Everyone departed the plane with urgency and my connection was missed (mind you, the gate agent, when asked, told me to look at the screen and wait). My flight had closed and I proceeded to C6 to stand in line for almost two hours. I received $24 in food vouchers and was told to be at the gate for departure of the new flight I was assigned by 9:30 PM. Five and a half hours after my original connection, I waited with my kids until 11:30 PM and we still had not boarded the plane.

Finally, at midnight, we were allowed to board and waiting an additional two hours more or less for the flight to take off. The best part is that we were now headed for London Heathrow (not Barcelona). Again, due to the late take-off, I missed my connection with BA that was assigned to me in all of this mess. Upon arrival, I took the bus to BA where I went through screening, etc. only to be told that I had to go back to Delta to be re-ticketed again!

I loaded my kids up and went back on the bus to Delta, through screening and waiting in line again for another two hours. Two agents were actively working these counters while the rest of us stood for ages waiting to be placed on another flight. When I was finally at the front of the line, I was offered a flight that left in 30 minutes en-route to Schipol Amsterdam!

I asked what were my options. I was told that there was nothing until the following day in the early evening. I took this flight and again ran to the gate with my baby, toddler, stroller and two carry-on bags. I was then told that the flight was full and the carry-on bags would not be allowed. This flight departed late as well and again, I asked about connections.

Upon arrival to Amsterdam, I had 40 minutes to go from the arrival gate, through customs, security, be re-ticketed and get to my departure gate with two kids, stroller and carry-on bags. The woman at the arrival gate told me that I should have enough time but I should hurry. She proceeded to tell me that certainly I could try while I asked if there was a way to get help with this due to the time constraint.

I ran through the airport with my 4-year old crying because his shoe was untied. He had to go to the bathroom and he was tired! Of course, he was on this tour we were taking from one airport to the next. I had to manage all bags and tell him to keep moving. At re-ticketing, they told me to go to the gate with 15 minutes before take-off. We got to the gate and managed to get on the plane en-route to Barcelona.

We finally arrived just after midnight on December 2. We departed on November 30. My luggage, of course, was in limbo, receiving three pieces one day and the last that managed to travel to Paris two days late. This is hardly the issue but rather the lack of assistance, continued missed connections and waiting in line. It was hard for me, but imagine how hard it is on a 1-year old baby and my 4-year old son 40 hours later.

I have searched online for the area of Delta's website for "recovery," which I was told to contact. Does anyone know where that is? I am not sure what Delta will do for "recovery" but I hope it is fair. Alternatively, nothing will make me fly Delta again.

Moral of the story is this - don't buy the AMEX Delta sky miles card if you think you'll be able to use the companion certificate as a benefit. To make matters worse - I called Delta to file a complaint and they told me it was due to AMEX terms. So, I called and emailed AMEX - they in turn told me the certificate was the property of Delta. So much for companies being accountable for the products they sell. Once I use all my FF miles with Delta I will move my business to American Airlines and never fly Delta again. I will also tear up my AMEX! Shame on you AMEX and Delta!

Royal Air Maroc's baggage rep at JFK told me that Delta frequently fails to transfer bags bound for Casablanca to Royal Air Maroc at JFK. He said that RAM never received the carry-on from Delta. My travel insurer (Travel Guard) does not cover eyeglasses or electronics (roughly 2/3 of my loss). They said that Delta moves lost items to a large warehouse in Atlanta, but would probably never even look. They said Delta would instead deny responsibility and claim by agreement the responsibility was on Royal Air Maroc, which never received the luggage. Sure enough, Delta has sent me a letter, despite repeated claims to them, that the responsibility lies with RAM. I spent $86 FedExing a claim to RAM, but I bet I will not hear from them either since they appear to speak only French and have denied responsibility the few times I have reached someone there by telephone, especially as their baggage man at JFK says Delta never got them the carry-on. I wrote my Congressman. Maybe his staff can get Delta to respond.

Moral: Do not trust Delta with your luggage on international flights. On the other hand, my travel insurer, Travel Guard, tried to be helpful. They actually called Delta for me (to no avail), paid for rental gear I had to obtain for the Morocco trek and did reasonably promptly pay for the portion of my loss they would cover.

That time, I was so mad and had complained to Jeffrey **, purser who serviced on DL 295 which depart from SEA-NRT on Nov.19th. I do not deserve to be treated that way by the rude attendant. And she didn't deny as Jeff told me. After that harassment, I did look up other passengers' comment on the blog. It's bad.

The purser had got my email, cellphone number and promised to let me know the result. I am waiting Delta to improve the training of professional skills for their crew.

When I deplaned I explained to the greeter that I had missed my connection and was told I would be put in a hotel for the night. The greeter just wanted me to go away. He sent me to a self-serve scanner. I said, "The scanner will give me a hotel room?” He said, "Well I'm not going to.” I went to the scanner which did nothing but blink and reset repeatedly. I went back to the agent and he sent me to a service desk. The clerk there was as rude as anyone I've encountered in my life. Without a single verbal response to anything I said (including my very pleasant greeting) she handed me some documents.

I had to ask a dozen questions to find out where the hotel was and how I was supposed to get to it. I then went to see if my bag was coming off in Atlanta or it was going to Flint. I dealt with 3 different employees. Each was rude and very committed to not even checking into anything. The last one (who was screaming at another customer when I entered the office) checked and told me my bag was headed to Flint. I was good with that and headed to the hotel. In the morning I was at the gate for my flight home 90 minutes early. The gate agent was the first Delta employee I encountered in Atlanta who was not flat out rude. She very politely refused to check on my baggage even though I explained the plan had changed a few times and it was important that the bag make the trip as it contained medical equipment. She just assured me the bag would go to Flint - she refused to check on the status of the bag.

Well, you guessed it. When I got to Flint my bag was not there. I went to the ticket counter (no baggage office in Flint). The clerk looked into the computer screen and told me my bag was in the baggage claim area. I assured her it was not. He assured me it was. I walked the entire length of the airport, confirmed that my baggage was not in the claim area. I walked back to the counter where a supervisor looked into the same system the clerk had used and told me my bag was in Atlanta. He said it would be in Flint at 2:00 pm.

Having heard nothing from the airline by 4:00 pm. I went to pick up my baggage figuring on Thanksgiving Day there may be no delivery service. I waited at the counter for a while - no Delta employee in sight. I yelled into the back area and there was no response. I went and called the Delta 800 number. The gentleman on the phone told me employees were there but they were not answering his phone call. So I walked back toward the counter. When I got to the counter I kept walking right past the counter into the back room. As I walked down the short hall I was loudly announcing myself. I found one employee sleeping on a couch (blanket and pillow and all) and another (the one who insisted I walk back to the claim area before she would take my claim earlier in the day, looking panicked and straightening her clothing as if she just climbed up off the couch herself.

Sleepy head never even checked for my bag but told me it didn't arrive. I went and called the 800 number hoping someone there could confirm my luggage was not in Flint before I left the airport. Sleepy and Grumpy walked past me while I was on the phone. I told them, "Corporate is trying to call you.” Grumpy said, "We're going to the police to talk to them about you.” So they return with two cops. I tell the cops I'm on hold if they'd like to chat. They declined. I told them Sleepy and Grumpy were just mad because I woke them up. I finished with the 800 number people, told the cops to have a nice Turkey Day and went home. I am now told my luggage will arrive at 11:00 am. At 11:00 am. There will have been 4 planes leave Atlanta for Flint. I'm glad I'm a priority.

last June. I had purchased a ticket for my 14-year old son and paid the outrageous fee for the Unaccompanied Minor services, as I figured I would feel more at ease knowing a Delta "professional" would be assisting my son during his flight. Was I ever wrong!

It wasn't until my son returned home from his trip that I was informed he almost did not make his departure flight as Delta's gate agents forgot all about him! It wasn't until his aunt approached one of the gate agents and inquired about my son boarding the plane that they realized their mistake. They apologized numerous times and then rushed him on board. Now one would think that it ends here.Nope, it gets worse. I guess I would have thought that Delta, knowing they have an unaccompanied minor on board, would be a little more careful with someone else' s child. A child is however, a little more valuable than baggage. Not to mention the fact that I paid the ridiculous Unaccompanied Minor Fee!

When my son's flight finally arrived at his destination he was suppose to be escorted off of the aircraft by a Delta flight attendant. Did this happen?? No! My son was able to walk off of the plane unaccompanied and if I had not been the first person he saw standing at the gate, he would have been wandering around the airport alone looking for me. Having to fly by himself for the first time was stressful enough for him. What may have happened if I would not have been the first person waiting for him at the gate? Delta would have had a child wandering the airport alone!

Now, correct me if I am wrong, but let me remind you of Delta's Unaccompanied Minor Program Rules in regards to Departures and Gate Procedures as taken directly from Delta's website: Unaccompanied Minor - Departure gate procedures:Upon arrival at the gate, check-in with the gate agent for verification purposes.

Unaccompanied minor will board at the beginning of the boarding process. Really, the beginning of the boarding process?That's funny because he was actually the last person to board the aircraft!

Services line). Arrive at the gate prior to aircraft arrival.

A Delta representative will bring the child to the gate. Once again this never happened, but yet I dished out $100 for the "wonderful" Unaccompanied Minor Fee. Being a little aggravated, I contacted Delta's Customer Service center and inquired about the Unaccompanied Minor services as I figured I had paid for a service that never happened! When I was finally connected to a customer service agent, I was informed that unfortunately, there was nothing that could be done and the agent apologized for my experience with Delta being unsatisfactory. I kindly thanked the agent and left it at that.

for $40 and would then be bussed to Michigan. Really? Asking Delta passengers to pay out of their pockets for bus transportation because Delta is completely incompetent in assisting "their" customers. I had never heard of such a thing!

My husband is not as calm as I am and as soon as he arrived home he was on the computer typing a complaint to Delta expressing his immense dissatisfaction and demanding that something be done immediately. It worked. My husband received an apology letter from Delta along with a $150 voucher to use on his next Delta flight. Which now brings me to my third and final negative experience with Delta.

Easy right? Nope, not when dealing with Delta! I do take blame for what happened next as when verifying my address for my Visa card I accidentally provided my old address to the CS agent and was advised that I would have to call back in 24 hours to confirm my reservation and my address again. Not a problem. I made the mistake, I can wait and call Delta back.

So, 24 hours later, I call Delta back as instructed and confirm that my reservations were placed on my Visa and my MasterCard and confirm that my address is correct. Once again, huge mistakes made on behalf of Delta and their incompetent staff.

Mistake #1: I was informed the $150 voucher was actually used on my ticket and not my sons ticket as I had requested yesterday.

Mistake #2: The Visa card was charged $401.80 instead of $251.80! I had tried numerous times to explain to the CS agent that the $251.80 should have been charged to the Visa card and it was also to include the $150 voucher.

I then explained that the Master card was suppose to be charged the entire amount of $401.80 for MY ticket. After the CS agent had posted multiple transactions on each of my credit cards and then cancelled the transactions I was informed that my credit cards were on hold! No kidding..what do you expect? It came to the point where the agent was so confused she could not even explain herself anymore. I was at the point to where I could not longer listen to her nonsense and requested to speak to a supervisor.

I was finally connected to a Delta Customer Service Supervisor and asked to explain everything to her once again. After verifying my address a half a dozen times and explaining that all I need to have done is have my Visa card charged $251.80 and use the $150 voucher for my son's ticket. I then need to have my MasterCard charged $401.80, the total for my ticket. I don't know how much simpler I could have made things at this point!

cards. I was informed that absolutely no charges had been made to either one of the credit cards. The supervisor guaranteed nothing was ever charged on the Visa card and nothing was ever charged on the Master card. Not only did this supervisor apologize for the inconvenience, she stated she would honor the current ticket prices for both reservations and would also issue a $50 voucher to be used on my ticket when she personally contacts me Thursday morning.

Great! Sounds fair. No charges have been made on either of my credit cards and I would be receiving a $50 voucher to use for my flight as well. After an hour and a half on the phone with Delta, I accepted this and had calmed down to the point where I was again telling myself that mistakes happen.

After coming home from work that night I wanted to verify and confirm that no charges were actually ever made on my credit cards. I pull up my Visa account online and what's there? A completed transaction in the amount of $251.80. Now, I am irate as I was promised numerous times by a supervisor that not transactions were ever made! I then take a look at my MasterCard account online thinking there is no way this is happening. Yep, it happened. Another transaction went through in the amount of $251.80 on the MasterCard as well! I can't even understand how and why two transactions went through in the amounts of $251.80! What happened to the charge of $401.80 that was initially to be charged?

After seeing these transactions I again contacted Delta customer service for the third time and request immediately to speak to a supervisor as I was in no mood to explain the entire story again. The supervisor gets on the phone and asks me to explain what is going on. So, reluctantly I did.

I informed this supervisor that I was promised earlier this morning by another supervisor that no transactions would be going through on either on of my credit cards and that in fact 2 transactions did go through and have been charged to each credit card! Her response, "Well, you will have to wait until a refund can be issued by your bank before we can go any further. "Excuse me?" You are telling me that once again there is nothing you can do and that I am going to have to wait an additional 7-10 business days before being able to purchase my two tickets? Here I am thinking that after being informed.

A. everything was going smoothly but I that would have to call back in 24 hours due to an address error; and

B. Oops sorry, we completely screwed your reservations up and we have conveniently charged and cancelled your credit cards to the point that we will have to call you back in 3 days to re-do your reservations once again as we made a little mistake. And finally...

C. We are sorry, but you have to wait 7-10 business days until refunds are issued by your credit card company and we can then go ahead and try booking your flights for a third time!

Give me a break! This never should have happened in the first place! I understand that mistakes are made and certain situations can be confusing, but seriously, to have mistakes made not once, not twice, but three times for one simple call to Delta for assistance with reservations is absurd! And then Delta has the audacity to tell me that there is nothing that can be done and that I would have to wait for a refund before making the reservations again?

Why and how did all of this become my problem and how is any of this my fault? Why is Delta so incompetent? As stated previously, after this flight, and after all of the constant problems my son, my husband, and I have encountered with your company we will never be using Delta airlines again unless appropriate compensation is received from you.

I am expecting this to be cleared up as soon as possible and assured that this will never happen again. My family and I purchase at least 8-10 airline tickets a year and if nothing is done and compensation is not received, we will never again be using Delta again!

During that three days, I had been to the airport on at least two separate occasions and in one instance, spoke to a representative named Sandy who stated that she had someone on the phone who was looking at my bag and would have it expedited on the flight that evening. Delta also assured me that any expenses I incurred for having to replace items would be reimbursed to me at the airport.

Needless to say, I returned back to FLL with no bag and no one seeming to have a clue where it was. I was told I needed to submit my expenses to the airline and would receive reimbursement within 14 days. Today, I went to my local airport where they rudely questioned all my expenses and sneered at my itemized list of items in my bag (stating they would check it against the list when they found it). I don't have much hope for recovering the bag or the money and am frankly very frustrated with Delta for this poor customer service.

Both heading to and from, the Delta flights were late, which caused us to miss our connections. The gate agent got us to Miami and told us we could spend the night at their expense or rent a vehicle and drive 3 1/2 hours to Key West. We rented and made the drive. Returning, our jet could not get its engine started. Again, over an hour late, we missed our connection and was flown to Detroit and had to rent a car. Now Delta is refusing to reimburse the $560 for the two rental cars. Instead, they offer a $200 flight voucher. Who wants to fly with them again?

I just broke down in tears. I was afraid to be in Atlanta by myself. They gave me a voucher for a hotel and a $6.00 meal ticket. It was now 11.00 pm. To get the bus to the hotel, I called them and they told me what zone to go to. It was outside across the street. I waited about 30 minutes in the cold and arrived at the hotel about 12 midnight. I had not had anything to eat in hours. The kitchen at the hotel opened up to feed all of us all Delta passengers. The hotel said they have this problem all the time with Delta.

Off to bed at 1 am. Back up at 4 to get the bus back to the airport. Flight departed 7:25 am. I was such a nervous wreck over the incident. I have never been in Atlanta all by myself. I was in tears the whole time to Pittsburg. And I was scheduled to fly back Sunday, November 6th. I was so tied out when I did make it to PA with stress and very little sleep. Arriving at Pittsburg, I complained to customer service and they gave me a $100 voucher. Really, it was not worth the ordeal I went through.

I flew back on Sunday, November 6 and had my carry on. I was told we were flying on a smaller plane and the carry on had to go in cargo. I had expensive glass wrapped in clothing and newspapered every bit of it. It was broke. Plus my trip had been cut short not getting to my destination that evening. I am still not over the trauma of that trip.

We were told to open the shade on the windows so we could have light in the main cabin. Good thing this was a daylight flight. Was anyone at risk? Yes, we all were because in case of an emergency for any reason, there were no call lights. When the video monitors were on, monitor at seat ** side was so dark that you could hardly see the picture. Monitor at ** had wide vertical bands in the picture and monitor 26 G/F was also very dark.

We flew the very same plane on Oct 4th 2010 flight 176 and had similar problems with the electrical system; movies would be interrupted, overhead lights would quit working. Fortunately, they didn't decide to turn off the whole electrical system in the main cabin. They just kept trying to reset it, thus, the many interruptions. I noticed the very same monitor conditions on both flights, so I am sure it was the very same plane in both directions. It is my guess that plane #N1200 is still flying the same route with the same problems that have not been repaired, permanently fixed or monitors replaced.

On flight 177, the head flight attendant in the tail section who was tall, dark, have short hair, imitation pearl necklace, all black pants outfit, forgot to leave her personal life attitude at the gate. She never smiled, even when smiled at, during the entire flight. She was civil but cold with her demeanor. She was not a happy camper and her body language showed it. Gentleman attendant was nice, helpful, but could smile more as well. Middle-aged attendant, shoulder length silver hair, medium height was very helpful and smiled, like she enjoyed her job and serving everyone.

On flight 176, the flight attendants were very nice, helpful, cheerful and made the flight pleasant even with the electrical interruptions. The food on both flights was good. The complimentary wine was terrible; maybe that is why it was complimentary.

After several hours, several delays later, another agent was able to get me a confirmed seat on the flight. By then, it was 7:30 pm (a 3-1/2 hour delay later), and then Delta canceled the flight. At that point, I could not get on any other flights that would even get me into the northeast that evening and had to get rebooked on the first flight to Newark the next morning. I had to spend the night in an Atlanta hotel and Delta would not give me my bag so I had no clothes or toiletries. I got to the airport at 5:30 am on Monday morning, in the same clothes, 2 hours before my rescheduled flight to ensure that there was ample time to pull my bag and get it on my flight.

Upon landing in Newark at 9:30 am, my bag was not there and I was told my luggage would be there by 11 am. I was driving 2-1/2 hours north of Newark Airport and was assured you could get me my bag at my hotel by early that evening. My bag was not at the hotel at 6 pm, 10 pm, midnight, 2:30 am and after multiple pleading, urgent, tear and anger-filled calls with Delta baggage, my bag arrived at 4:30 am on 10.19.10. I had worn the same clothes since 10 am Sunday morning, 10.17.10. When asked by Delta why I had not bought additional clothes, it was because every time I called Delta, you would tell me that my baggage would be there momentarily.

Every Delta agent and customer service representative I dealt with during this series of harassing events, except for the Medallion Customer Service Line, was rude, short, unhelpful, indignant, and some were outright ugly. I had one of them hung up on me. After all my inconveniences, aggravation, and mistreatment by your staff, on top of missing a half of day of my very important business meetings and sleeping in the same clothes for two nights, the only consolation given by Delta was a $100 voucher for my troubles.

It would take much, much more than that to compensate me for the anguish I experienced at your hands. I have been a very loyal Delta business traveler and have always looked favorably upon Delta and my experiences with your airline. However, after this extremely negative and distressing experience, I am no longer going to travel your airline, I will switch my Delta American Express to another carrier and have no desire to have any future dealings with Delta. I'm not surprised that I saw a recent survey that ranked Delta no. 1 in customer complaints. You are definitely not the airline you used to be.”

I received the following reply back from Delta on 10.17.10: "Thank you for your email describing your unpleasant flight experience while traveling with us recently. On behalf of every one at Delta Air Lines, I sincerely apologize for the inconvenience caused due to the cancellation of our flight, baggage delay and poor customer service. We realize that our passengers expect their flights to operate as scheduled, and your dissatisfaction with Delta is undoubtedly understandable. I comprehend the frustration you experienced when our Delta Flight 5481 operated by Atlantic Southeast out of Atlanta was cancelled due to the mechanical reason and realize your travel plans were disrupted. Further, I distinguish that interruption of this flight caused to stay overnight, resulting in missing your important business meeting.

Feedback like you have provided will help us to improve our overall customer experience. Furthermore, I understand the inconvenience you were caused with your baggage. It is disheartening to learn that you had to stay two days with the same clothes. Like you, we certainly wish that instances of mishandled bags never occurred. Further, I understand there is no excuse for rude or uncaring service. We know that we have an opportunity to make a good impression each time we serve a customer. We regret that your experience were not up to our high standards when at different time you contacted our baggage service center and our agents were totally rude, unprofessional and unfriendly with difference of reply.

Please know, it is our policy to take special care to provide the services requested by our customers, and I was embarrassed to read your report of how you were treated by our agents. I certainly realize your discomfort when you did not receive the service you expected and should have received, as we expect our team members to be helpful and professional at all times. Please know I will be sharing your comments with our appropriate Customer Service leadership team for internal follow up.

While we cannot alleviate the circumstance you detailed, we would like to extend a tangible gesture of apology for the hassle caused due to the irregularity of our flight lack of customer service and baggage delay. I have added 20,000 bonus miles to your SkyMiles account. Please allow three business days for the miles to appear. Ms. **, we want to recognize you as a valued Silver Medallion member and again appreciate your taking the time to document your concerns. Your patronage is very important to us and we trust that your future travel experiences will be entirely positive and without incident.”

I want to point out Delta did post 20,000 SkyMiles to my account, but the minimum SkyMiles necessary to get a free flight is 25,000 miles. I still do not feel compensated for my grievances and do not plan on traveling with Delta again.

I have family living in S. Florida and asked if I could change the name on the ticket from my friend to my son. I was told no. I asked for a credit voucher, as I need to fly to New Orleans early next year. I was told no. I understand that the ticket was non-refundable, but why is Delta not willing to work with a person, who bought a ticket in good faith. They will not be able to sell that seat again, and I am out the money I paid. This is a very fraudulent business practice. Do I have any recourse? I am out more than $130, which, being a senior citizen on a limited income, I can ill afford.

We sat on the plane for ages, then a gate agent came onto the plane and made us all leave the plane, saying it was 'overweight.' There was one person sitting in each seat. She made some excuse about the fuel, which we all took to be ****. Even if this was not a lie, the crew should have just added more fuel or removed a bit, rather than kicking off passengers. Once we three were back at the gate, she informed us that our previous seats (CMH to JFK) had been allocated to others. After a lot of anguish, she finally booked us back into NYC.

We all agreed, as she promised all of us that, if we missed our connection, we could simply show our tickets to customer service and they would put us up in a hotel, arrange a shuttle to and fro and we would get three meal vouchers. She kept saying she had worked for Delta for 14 years, so we assumed she knew what she was talking about. So, one hour later, she managed to put me back on my original flight. How it takes this long I can only attribute to a terrible booking system, imbecilic staff or both.

Again, she guaranteed that if I missed my connection, since their next flight wasn't until 8:15am in the morning from JFK, I would be put up in a hotel. Finally, the flight boards, two hours late. They mentioned weather. I believe that to be *** again, as there was no bad weather in the area, nor was there anything more than a slight drizzle in NYC (I checked on my Blackberry.... most passengers can do this now, so airlines will have to stop using that little 'Act of God' line to cover their own screw ups). We had a full plane, pulled out onto the tarmac, ready to go and then went right back to the gate. The captain said he just realized the plane was a 'little nose heavy' and someone would have to get off. Seriously. That is twice.

From this, I conclude that Delta pilots are very stupid people who are terrible at math. Also, that Delta staff lie all the time to their customers and, essentially, Delta just sucks at flying airplanes. There is no way a plane is unable to fly if each seat is occupied. The very notion is ridiculous. And if it's a fuel/weight issue, sort it out. Work out how many paying customers are on the plane and fuel accordingly. Other airlines do this successfully thousands of times a day. One person gracefully volunteered to get off the plane. We took off, landed in JFK. I ran into the terminal and saw a departure board showing "Boston, Gate 25, Boarding Now."

What luck! I ran to the gate, asked to board the Boston flight and the staff looked at me like I was speaking Chinese. "Boston? What Boston flight? Oh yeah, that just left. I think. It left, then came back, twice. But now I think it's gone." Do you only hire idiots? Or people who just don't give a damn? The surly, angry Delta gate lady/gangstar told me to go back to customer service. They said the flight was still there and sent me back to the gate.

The idiots at the gate had no idea what was going on until a toothless old guy in an orange jumpsuit came in and said he had just locked the doors on the Boston flight, so I could not get on. So I was sent back to customer service. Since I missed my flight and was promised a hotel and a morning flight, I requested just that. The woman at the desk said I was entitled to nothing. No hotel, no transport, no assistance, nothing. I told her about the promise, the guarantee, and she just shrugged. Did not give a solitary ****. She said it was all the FAA's fault, as they caused the delay.

First, the FAA did not cause me to miss my connection. The morons flying the plane, who wasted 20 minutes turning the plane around after realizing that is was 'a bit nose heavy' made me miss my connection. It was Delta's fault. Second, if Delta uses this little 'get out of helping our customers' *** line all the time, why didn't the 14 year veteran in Columbus tell us? Either she was lying to me so she could have an easy life or the woman in JFK was lying about your policy. I would like to know which of these staff were lying and how they will be reprimanded immediately.

I am happy to provide a detailed description. The woman at Columbus was Amy S., working Gate 52 from 5pm-7pm 4 November. The staff at JFK would do nothing and even refused to refund my ticket since I decided to cancel and fly JetBlue. JetBlue, despite the 'weather' took off right on time, full plane, and landed early. How do they do it? Are they geniuses?. After two calls and 45 minutes on my phone (Delta agents like to put complainers on hold, then disconnect the line), I found out that I can only get a refund for the NYC to Boston portion of my journey by going to a Delta desk in an airport or mailing in my ticket (we all know what will happen if I mail it- nothing at all).

So, now I have to take time from work or from my weekend, go to the airport, ask for my refund and see what happens. I predict a long argument where the agent will be extremely rude and refuse to refund my money based on some ridiculous rule that was kept secret from me. Your staff are rude as ****, your pilots cannot fly planes, and your planes and terminals are old and dirty. What is Delta going to do about this situation? Do you really care about your customer service or is your commitment to customers the same as your commitment to look after me if I was stranded in JFK? Kevin ***

He then thanked me, and confirmed my purchase was now complete. I asked him why I had to call. He said to confirm my identification information was correct. I asked why that information wasn't already correct, since I'd successfully made it to Honolulu on Delta flights. Eventually, he told me I had to call because of a change in federal regulations, requiring such a confirmation. I didn't believe him, and still questioned why I should get an email implying I hadn't completed the purchase of my ticket. The email also said, "Do you have comments about our service? Please email us to share them with us," and gave a URL:http://**.

When I tried to go the URL, I got the message, "The server at ** is taking too long to respond. Try again. "Repeated attempts produce the same result. So, then I looked for consumer complaints on Google and get here, where I'm now posting this. I don't believe there's been a federal regulation change. I think Delta sends this message so they can do solicitations for upgrades, get you to join their sky-miles club, etc. I won't say I'd never again fly Delta, but if there's a choice, this incident would influence my decision.

Furious, I contacted baggage claim and was told to go online and file a property claim form. Done! I was then told the process would take 4-6 weeks. Eight weeks later, still nothing so I contacted Delta, and after sitting endlessly on hold, I was informed that they in fact had no such claim for me and I need to file again. I did so not only online, but by fax and mail directly to the main hub in Atlanta. Again, 6 weeks go by and I have yet to hear from or even be acknowledged by Delta. Wasting my time again sitting on hold, I was told that nothing has been started in the process and there was no one else in a higher position I could speak with.

We all know this is a lie! I typed up a letter and submitted again by fax and regular mail regarding my situation only to be further ignored. Between March 15th, 2010 and November 1st, I had to email, call, fax almost daily to be finally be acknowledged! Absolutely unacceptable and completely unprofessional and irresponsible! I did my part, submitted my receipts several times which valued at $1850 only to receive a check for a mere $300! What do you even say to this other than "great joke, now where's the rest". The baggage claim call center is the joke. I have never had to deal with more rude and unprofessional people in my life! Seven months it took me and I am not done yet.

No one should be treated this way, especially by a company in which we literally put our lives in their hands on a daily basis! For those of you who have experienced the same (and there are several of the same situations on this website regarding lost/stolen items), do not give up! I will continue to press this issue until I am reimbursed what is rightfully fair. When you hand over your personal belongings to a Delta employee and it is not returned to you, it becomes their responsibility to reimburse you. Do not let them tell you otherwise!

First, they claimed they could not find the return flight on that website. Next, they claimed I did not purchase my flights on Delta.com. Finally, they claimed airline prices change constantly and that is why they could not find the same deal (all of this was within two hours). Not only did I find the same deal before I filed my claim under their guarantee but I found it after they denied me also. They do not want to offer their price guarantee and that is misleading and a disservice to consumers.

I called a third time and asked to speak directly to a supervisor and the woman told me I was disconnected because of my "attitude". When I explained yet again that my 16-year old son was on this flight, that I had no idea as to his safety and wanted a supervisor --disconnection number three! Call number four got me to a man who could not explain the security issue, but said the flight would take off at 12:55AM and land in Richmond at 12:30AM. I pointed out that was impossible, the flight could not go back in time --disconnect number four!

I was never able to reach a supervisor and it turns out the "security issue" was a landing gear problem. The 9:40PM flight eventually left Atlanta at 1:55AM and landed in Richmond at 2:15AM on Sunday morning. Moreover, in addition to the mess I was having with customer service, my son approached the woman at the gate in Atlanta to try to find out what to tell his parents. He was told "she didn't have time for him". How can anyone say this to a kid? I will never fly Delta again.

What is most disturbing is how you find a supposed customer service person, none of which want to give anybody the time of day. Delta's problems are not financial, they are related to customer service. Their employees act as if they are doing you a gigantic favor to do their job. They have great infrastructure in terms of planes, routes, prices yet all the people you interact with are rude, uncaring and just awful. This is especially true in Atlanta. I don't know if there is one nice employee in Atlanta. The difference in Atlanta based employees and others is stark.

I asked the agent to cancel the ticket. The current agent offered to transfer me to a manager and I asked what good it would do to transfer me to a manager. At any rate, I was transferred to a manager and basically the manager asked what she could do for me. I explained the situation and she offered no other options; therefore, I asked that my son's ticket be cancelled and credit be issued. End of conversation.

Five days later, I was checking my online credit card statement and discovered two credits from Delta Airlines. I had a sinking feeling in my stomach; it was a week prior to my husband's trip. I immediately called Delta Airlines to confirm my suspicion. They had in fact cancelled both my son's ticket as well as my husband's ticket.

The agent I spoke with this time stated that she didn't know what might have occurred in my previous conversation with Delta’s customer service, but all she could offer is that I purchase my husband another ticket at the current rate of $700. Now I was really not happy and again used a single expletive to express my disgust. The agent threatened to hang up and I said that was fine.

I then filed a complaint with Delta Airlines through their online complaint form explaining that I had never asked that my husband's ticket be cancelled. To discover the cancellation by checking my online credit card statement and not by an official cancellation email from Delta was unacceptable. Had I not checked my statement, we might not have known until my husband showed up at the airport the fact that he did not have a ticket. Additionally, the stress of having to find an economical flight one week prior to his trip and the additional cost I had to pay booking at this time added to my bad experience. I received a response from their customer care coordinator Selastin **. Their response was that they were sorry that I did not receive the service that I expected and should have received. Their only offer was that they would add 3700 miles to my SkyMiles account. The SkyMiles are of no tangible value to me as I don't plan to fly Delta Airlines ever again if I can avoid it. I am sharing my experience with everyone I can so that they can make an educated decision about with whom to fly.

The letter also states that I have made a one-time exception and will authorize use of the ticket value toward the purchase of a future Delta flight and waive the administrative service charge. I was appreciative of the waiver and my understanding from the letter was that I could use these funds to purchase another Delta flight at my convenience. I am asking that I be able to use the amount I paid for the tickets to book another trip of my choice.

This had a significant impact on our ability to recover from the flight and time change and enjoy our trip. We are neither small people or young. When we returned, I expected to have the difference refunded since we had not received the benefit of our additional payment for M class seats. I wrote to Delta via the compliment/complaint section of its website. I have received two patronizing emails that denied responsibility and stated that Delta is "unable to honor my request" for reimbursement for their services not rendered. This is not a "request." It is an expectation that I should not pay for what I have not received.

This is not right. Their website states that there is no reimbursement for "normal wear and tear" from handling like broken wheels or legs. Again, this is not right. What did I pay so much money for?

After going back and forth with calls to both companies each telling me the other can do it and still no results. We just want to see our son before he deploys to Afghanistan. I have written letters, phoned numerous times and get different answers. I'm so frustrated. I'm heartbroken that money has become a priority in today's world and no one has any compassion. If you know of anyone I could contact at Delta to help me I would greatly appreciate it.

Another agent in Cincinatti, Ohio suggested that she might still be in the Detroit Airport. Frances ** was so overwhelmed, she did not know what to do. US Airways in Erie, PA verified that therer was no reason why Delta could not have flown her to Buffalo, NY. There were available seats on the next planes and due to the condition she was in, no one could believe that she had been treated in this manner. I have spoken to Patty in Erie, PA who was quite uspset seeing my mother just sit in the Erie, PA airport, weeping.

When we returned from Roma, Italy, our New suit case was busted and we had to trash it. Corner was ripped open and the pull handle was completely fractured and render not operate-able. Maybe we can work something out about the cost? I really don't want to fuss but darn I could of drink many more pina colatas with that money. Thank you for your time.

I arrived at Delta Air check-in counter in Philadelphia airport about 90 minutes prior to departure. After about 40 minutes waiting in line, a Delta employee showed up and said domestic passengers should use a different check-in line. The line became almost empty after this, and I was finally able to move to the front.

Shortly after the airplane started taxing, many passengers felt a strong smell of possibly jet fuel throughout the cabin. Some white foam like substance also kept dropping down from the ceiling . But there was no communication from the crew. Meanwhile, we were kept on the runway, supposedly waiting for some paperwork to get through before we could take off. After staying on the runway for about 50 minutes, the captain informed us that a mechanical problem had been identified and the airplane was to return to the terminal, and everybody was to disembark.

After some confusion upon disembarking, all passengers with international connecting flights were instructed to remain together and go back to the ticket counter where someone named "Moses" would take care of us. As we walked towards the ticket counter almost exiting the restricted area, the PA announced that we were to all turn back and wait at the gate instead. Once we moved back to the gate, we were told once again that the announcement was a mistake and we were to go to the check-in counter to find Moses.

As many of us were running close to miss connecting flights, we were eager to be assisted at the check-in counter. But instead, for many minutes, we could find nobody there to turn to. Then one Delta agent showed up, telling us that Delta would arrange for ground transportation to get us to New York, which would surely cause us to miss our flights. After waiting for about 20 to 30 minutes at the counter, it was announced that the mechanical problem had been fixed and we were to go through the security check and get back to the original departure gate.

Some passengers were in poor physical conditions and by now were too exhausted to move fast. No shuttle/trolley assistance was arranged to any of us, despite one of the Delta Air employee promised earlier that such assistance would be provided. After we finally got on the airplane, it took another 15 minutes for the ground crew to finally show up and put the baggage taken out and lying on the ground next to the airplane back to the airplane. The flight landed at JFK at exactly the minute my international flight took off.

Upon landing, I went to Delta Air's Skyteam desk at JFK to help with my flight miss, but was told by one employee that this happened because "it's your choice." I am sorry to have chosen Delta. Going forward, it's my choice to never fly Delta ever again. At any rate, Delta employees told me that Air China's office was closed for the day. I learned later that Air China's main office in Los Angeles was still open at the time.

After spending the night at a nondescript hotel near JFK, the next morning I contacted Delta Air's customer line for help. After some effort, I was put in touch with their re-issue desk, who sent a request to Air China to put me to the that day's flight from the previous day. I was asked to call back in an hour to check status. When I called back, I was told they have not received any response and I was given an Air China phone number to call to inquire the status myself. When I called, the number turned out to be China Airline, instead of Air China, a completely different airline company. Eventually I managed to get a new boarding pass myself at Air China's ticket counter shortly prior to boarding time.

When we were taxiing on the runway, the captain explained that there were delays in Detroit, Michigan and we would not be able to take off from Buffalo for an additional 25 minutes. Upon arrival into Detroit, MI, my co-workers and my name were being called over the intercom for our connecting flight to Tokyo - Narita, Japan, flight DL275. We were the last three to board the plane due to Delta's inability to schedule their air flight takeoffs on our first flight. Needless, the true delay on the second flight to Tokyo was two hours due to a mechanical issue between unable to start the engine and unable to run air conditioning.

While this was happening, we were told there would not be a status update on our connecting flights until we were closer to Tokyo. The captain also indicated that everyone should file a complaint because he felt this was ridiculous. That complaint was only about the delays. The experience becomes much worse after this. We landed in Tokyo at 7:35pm on 10/09/2010 and were told our connecting flight was not held. The flight from Tokyo to Manila was scheduled to take off at 7:15pm, flight DL173. There were hundreds of passengers now standing at a service desk for customer service. Delta scheduled a new flight for us for 9:30am on 10/10/2010 with Japan Airlines, flight JL741, in coach.

Our round trip flight from Buffalo, NY to Manila, PH was $6,526.70 for business class. In compensation, Delta Airlines placed us in Marroad Hotel with food vouchers for prepacked meals, $400 in vouchers to Delta and 20,000 bonus SkyMiles. We lost the SkyMiles from Tokyo to Manila in the meantime because we switched to Japan Airlines, again, due to Delta's incompetence. We waited for a supervisor at the Tokyo airport for 45 minutes and were the last of 3 parties present when we were finally assisted.

We were extended business class if we wanted to stay a second night in Tokyo. As this trip is for business and we are reporting to work on Monday, that was not a viable option.I required some medication that I had packed in my checked-in luggage and the above supervisor referred me to the baggage claim area. He indicated our luggage was in Tokyo and would be on the flight we boarded next. When I went to the desk, the girls spoke in Japanese and laughed between themselves before explaining that our luggage was already in Manila. I found that unfeasible as the plane landed after the other one took off. However, we didn't have the luggage regardless and they were of no assistance.

Obviously, Delta's competence and business practices have been proven useless and unreliable at this point. I would like to review Delta's customer service. Sitting next to me on the plane from Detroit to Tokyo (flight DL275) was an employee of GM who explained that there were at least 15 on the flight traveling to Shanghai. Their connecting flight was 7:05pm. Their plane was held, based solely on the number of people in the party and the priority you placed on them.

Since there is a noise ordinance in Tokyo, I could have been understanding about not holding our plane to Manila 15 minutes. But that mentioned awareness is dissolved when you hold another plane 25 minutes for more important clients. The customer service in Tokyo was ridiculous. Your employees lacked knowledge (our bags were not in Tokyo), empathy (laughing at me for no baggage and unable to take medication, or the family with no formula for their daughter, or the maid of honor missing her best friend's wedding), hid information (loss of miles) and felt that we were being overzealous. We arrived at Tokyo-Narita airport on 10/10/2010 at 6:45am for flight JL741 through Japan Airlines. We arrived on time and made it through immigration. Lo and behold, our baggage was not at terminal 3 as it was supposed to be.

We continued to the baggage claim area and filed an irregularity report with JAL. The employees indicated that we would have our luggage by 8 pm that night .I was notified at 12 am on 10/11/2010 that I would need to return to the airport to go through Customs with my luggage. This was especially frustrating because I filled out a customs form and was told I would not need to return, it would be delivered to my hotel. After explaining this to the hotel concierge, he called back to the airport and was told that the luggage would be delivered within an hour. My luggage was just dropped off 15 minutes ago, 3:00am on 10/11/2010. They included red tags apologizing for the delays.

I have returned these tags in this envelope since you will most likely need them again. I would like a credit of 12,825 SkyMiles (150% of the 1,883 between Tokyo and Manila and an additional 10,000). I would like to be compensated more than $400 as the cost difference between business class and coach can be up to $3,900 (found a comparable flight from Buffalo to Manila on 10/16/2010 and back on 11/03/2010 pasted below). This may affect your corporate relations, as we are traveling several times in groups of two or three for Chase Bank between now and March 2011 in order to train a call center site, we will review our relationship with Delta as a result of this.

This will definitely affect many of my personal contacts from flying with Delta as word of mouth spreads quickly, especially in the Internet age. I have already completed an email through your website. I will be sending the letter to the two addresses at the top of the page. I will send my letter to www.consumeraffairs.com. I will also be sending a copy of this complaint to my local newspapers. Thank you for your prompt attention to this unsatisfying situation.

I cannot begin to explain the stress and frustration I have gone through. I have lost my souvenirs and a camera that I needed to use at a friend’s wedding. All the paraphernalia I bought in Zimbabwe hasn’t been replaced. My claim is a mere $1000 claim but the frustration of losing personal belongings and being ignored thereafter and getting no communication whatsoever is the most frustrating and stressful thing. I have even sent an email through Delta’s website but that’s no help. Why do I have to take the time everyday to inquire for something when they have put me in this situation?

So, we get there and we are told our flight did not leave until 7:35. Nobody knew anything at this airlines. I am a diabetic; I sent my medication ahead so I would not have a difficult time having to explain why I had to take insulin on the flight. My feet are affected by the diabetes and all the walking we had to do, has made me very sick. We tried to explain all of this to the airline but they did not respond; they just said we had to wait. We missed the funeral. and my feet are in very bad shape. We had to pay for this service. We paid for this flight. I believe we are owed some kind of compensation for this inconvenience. We were not given any notice that our flight was canceled. I'm a grandmother in my 60s, give us some compassion which they didn't give a ****. All they wanted was the money.

We have called numerous times and completed a form on the Delta web site, but there's no feedback whatsoever. Delta's web site says, "don't call us, we'll call you" and when we've called, no one answers the phone, or doesn't return calls when messages are taken. While the bag loss was completely our responsibility, the vagueness of the tracking and control process within the security area at the airport was surprising to us, and Delta's staff disinterest has been very disappointing.

I'm sure you wouldn’t want to be treated in this manner and nor could you afford to be charged an extra $180 for luggage to get on the plane. We will never go to Vancouver again or fly out of the country with Delta again. Thanks for the sounding board.

What I did find as a shocker was that my laptop and a tennis bracelet were missing! I immediately called Delata Baggage Claim and was told to submit a Property Loss Claim Form which I did the very next morning via fax and by mail. Thirty days later, still no word from Delta at all. When I called to follow up, I was told they had no such claim for me and to re-submit. So again, submitted via fax, mail and through their website. Another 30 days go by and still nothing! I have not been acknowledged in any way, shape or form! After calling a 3rd time, I was seriously told that they haven't received anything for me.

I find this very hard to believe since I utilized several sources to submit my claim. I refused to hang up the phone until all info was taken and I was given a claim number. It is now September 28 and have heard nothing! I have provided my address, phone number and email address so there is no reason why I should not have been contacted. The fact that I have been completely ignored and treated as if my personal belongings are meaningless is completely unacceptable. When a Delta employee removes luggage from my hand and it "disappears" for 24 hours only to be returned with missing items, they are completely responsible for the replacement of it. Not only has that not happened, but they refuse to even acknowledge the claim!

He dropped us off at the wrong one. I was traveling with my two daughters. We showed our tickets to airport staff, and they told us not to worry because we had more than an hour before my plane was to leave about 65 minutes. We got to the correct terminal at 9:00 a.m. Delta said we're late and refused for us to board. They told us to see customer service rep.

The customer service rep said they did not care what happened we were late and hence, we could never board the plane. We would have to pay a penalty fee for being 5 minutes late. The fee was $500. When I told them I did not have the money, she said it was my problem and "I guess you are stuck here in Rome."

My boyfriend comes along and I told him exactly what happened and he asks to speak to the manager or supervisor. Along comes Jim **, my boyfriend then says, "Show me in the rules where she cannot be on the phone while checking in?" Now, I don't know if Jim was in a bad mood or does delta employees have a personal vendetta against minorities but he proceeded to say, "You don't have to fly with this airline if you don't want to, we don't need your business, as a matter of fact I can give you your full refund back and you can go elsewhere" this guy acted like he owned the airline.

When we asked to speak to someone else (another manager) we were told "no". Then Jim walked away, we never saw him again and he supposed to be a supervisor! I would never want people like that working for my company. Never! Overall that was definitely our last time flying with delta and since that was the last flight out, we had to a brand new rental car, rent a new hotel room and re-book our flights for the following day. This whole experience was so mortifying and a very big inconvenience not to mention the complete lack of professionalism from both those employees. Very prejudice if you ask me and i intend on pursuing my complaint further.

When I boarded the plane, a family of five was already sitting in seats 36B-F. They were buckled in and redirected my daughter to the window seat in 36A before I reached the row. When I did reached the row, the father told me it would be better for me to sit 35B because his family needed to sit together.

I noticed my daughter was in the wrong seat and pointed out to the man that I had purchased the two aisle seats in row 36. He became immediately defensive stating that they needed the seats to manage their small children and I should just take the center seat and leave them alone. I argued his point, as I had selected the seats so that my daughter and I could sit next to each other. We both prefer the aisle to any other seat in a row.

Both the father and the mother vocalized concern that the seats should go to them over myself and my daughter because their children were small and needed them. The mother became so upset with me that she offered an ultimatum. Either I sit in the middle seat and leave my daughter in the window seat where they put her or I take her seat and parent her kids during the flight. The father, raising his voice and calling me, "Sweetie", kept insisting I just take an open seat, leave it alone and stop causing problems.

Your flight attendant did little if anything to remedy the situation. She came over and asked if there was a problem but never really got to the bottom of it. Two overbearing parents and a line of angry passengers wanting to sit down kept her from taking the time to understand the situation. She didn't realize two seats had been stolen. Instead, she offered an "accommodation" to me if I stayed in my seat. It was the *** middle one which was a row from my daughter. I don't know what an accommodation is, do you? And who cares anyways. I had already been publicly humiliated.

The flight attendant didn't bother to listen to my story and understand that I had been separated from my daughter. She was unaware that I was trying to seat two passengers, not one, if she had just taken an extra minute to listen me. Later she offered me a cocktail, in the context of "wink, wink, maybe this will settle your nerves", so insulting. The angry yelling at me from two parents who were squatting in my seats, the looks from passengers and the utter disbelief that this was occurring caused me to have a good cry in the airport bathroom following the flight.

How sad is this experience? I have been tearful all day following the public berating I received from the squatting parents, arguing with me in front of my daughter and every other person within earshot. Shame on Delta for not having enough staff on board to assist. Shame on Delta for not checking boarding passes before people take their seats. The family of five boarded before anyone else was on the flight because their kids are small! A flight attendant should have reviewed their seat assignment and worked out a solution.

I did not get what I purchased, 2 aisle seats. I received, with protest one window and one middle seat. I would like a refund. The flight attendent failed miserably in her job. I would have like to have seen something convincing from Delta, i.e. they were going to locate and discuss the exchange with the flight attendant. Reassurance that Delta had reached out to that family of five and notified them that their behavior is not acceptable on future flights.

Instead, I received a boiler plate apology reply letter (with the wrong flight direction in it) presenting me with 3700 miles, the Delta award equivalent of a magazine subscription.

By the way, the girls traveling were 17 and 14 and travel often. It wasn't as if they were 5 and vulnerable. I understand if you asked for the service or if they told you when you purchased the ticket, but to claim it is for additional liability reasons when other airlines don't have the fee is ridiculous.

I was advised to try a different browser, as the one I was using may not support their website. I tried that, and got the same result, so I called back. This time, I spoke with Heather, who thought it was odd, so she offered to try entering the information for me. She did that, and also received the same message. She informed that I could use a friend's credit card, and she would waive the normal $20 fee for making a reservation by phone. I agreed, and called a friend. I called back about 30 minutes later to confirm the reservation for my daughter, and spoke to a different representative who was unable to transfer me to Heather.

I went through the process with her once again, and when she gave me my total, it was $20 higher than I was previously quoted. She explained the $20 fee, and I explained that the fee was to be waived due the problems with the website not accepting my Visa number. She refused to waive the fee, so I asked for a supervisor. I was then connected to Junaid. Again, I explained the whole story, and again was refused, and was told by Junaid that if I didn't want to pay the $20, I would have to go back online and make the reservation myself with the friend's cc number. Although frustrated, I proceeded to do so. After entering the credit card information, I was directed to a screen to verify the credit card, which asks for the last 4 numbers of the SSN of the card holder. Obviously, I'm not going to ask anyone to give me that information, as I don't find it acceptable or appropriate. So, I call that friend, and she has to make the reservation for me, which she agrees to do.

Finally, 5 hours after starting this process, I had confirmation of a ticket purchased for my daughter. The following day, I was balancing out my checking account, and discovered that Delta Airlines was holding almost $900 against my checking account-4 separate transactions from each time the attempt was made to enter my card #. I immediately called Delta Airlines corporate office. I was told they would not release any funds until I retrieved all the necessary information from my bank. I called the bank and got that information, and called Delta back yet again. It was explained to me by Delta, that the necessary fax would be sent in 2-3 business days for the funds to be released. I explained that this was not an option, as this was not due to my error, it was an error with their website, and I would have several checks trying to clear my account-for rent and for bills-that would be bouncing before that time. After an hour on the phone, I was told the fax would be sent to my bank.

The bank had not received that fax by the end of that business day. So, on the phone to Delta yet again, and I'm told the fax was not sent, but was put in queue to be sent within a couple days. Again, I stress the importance of clearing this matter up immediately, and I'm basically told "too bad so sad". Meanwhile, my rent check bounces. I try several more times to contact customer care at Delta Airlines, and get a recording stating that they are experiencing a high call volume, and are not taking calls. I've sent more than one email to them explaining my problem, and have stated the only way to satisfy me, as a consumer, at this point, is for me and my daughter to fly for free in October. I have gotten no response.

Now, the funds were automatically released back to my account on 9/10 after time expired, not because Delta sent a fax.

Having worked years ago at an airport for a different airline, I am well aware of the things that happen to bags and how things just disappear. The camera itself is not important as the pictures within. Delta has sent me from one place to another about this matter. I am sure I will never recover this camera or the memories within, but it would be nice that someone else would care enough to listen and try to help. I would like to hear from others that have lost items with the airlines and have had little help and given no hope of ever getting items back. The economic value of the pictures in the lost camera are priceless to us. Some we can get from other family members but most are not replaceable.

I was supposed to return to U.S.A on 9 September 2010. Accordingly, I went to Hyderabad airport and I was denied by Air India to get my boarding pass stating that my Air India ticket was cancelled by Delta Airlines which was not my mistake which you know well. Finally my husband has to be reissued a ticket by paying extra money at $287, charging on my visa credit card. I spent thousands of rupees going and coming back from airport to home. I have to spent more money staying in a motel those extra four days.

I am a loyal Delta Skymiles Card member. My card is **. How can you justify my case? I will appreciate if you do something by reimbursing my extra money. If you need proof, I have everything with me

When I arrived in Montreal, I went to check in at Air Algerie and asked if my bags had been transferred yet. They informed me that no bags are transferred for international flights in Montreal and I would have to contact customs to collect my bags so I could bring them to check in at the Air Algerie ticket counter. Keep in mind that I was already through customs and immigration and outside of the secure area of the airport. In other words, Delta charged for a service that was not performed, and could not be performed. Delta ignored several online complaints, and even completely DENIED they made any charges when I called them. When I complained through my company's travel department, Delta responded and offered me a $50 voucher. I said this was unacceptable because they charged me $55 for a service that was not performed and could not be performed that is to transfer baggage from Delta to Air Algerie in Montreal. I have inserted the messages between a representative of Delta Airlines and myself: Delta Airlines to me.

I do apologize for any misunderstanding regarding the $55 additional charge. The agent was incorrect in stating that it was a transfer fee. It was actually the following as stated from customer care: We do have a baggage agreement with Air Algerie and the charge for bags weighing 51-70 lbs. is $150 for international travel. When paid at the airport, the fee for a second bag is $55 for international travel so he was charged correctly. The PDR shows the following entry: We will be addressing this with the station to make sure they are clearer with our travelers so that there is no miscommunication on their part that is any way confusing. Customer care sent the voucher because they felt that it would offset your inconvenience. However, I am prepared to do more than that as we value you and our relationship with Boeing.

As I am unable to refund this, I am prepared to offer you an additional transportation credit voucher that can be used for personal use in the amount of $300. My offer of depositing 5000 sky miles into your account still stands as well. If you provide me your sky miles number, I will make sure this is posted. Please advice at your convenience. Have a good evening. According to this response, the entire $205 charge was because the bags were being transferred to Air Algerie for an international flight. However, the leg from Montreal to Algiers was not on the same itinerary as the Delta flights and no transfer of baggage occurred between Delta and Air Algerie. Additionally, the Air Algerie flight was business class thus there should be no baggage fees. This is my response to Delta.

As stated in the previous message just sent, I flew business class on Air Algerie thus there should have been no baggage charge at all. Your ticket agent did know this when I told her I was going to Algeria. However, I would also like to know how you could get away with charging me baggage for Air Algerie when I had to pick up my baggage in Montreal and then go through a complete check-in at Air Algerie's ticket counter? In fact, it was even more of a hassle that that. Because of incorrect information, I did not find that the bags don’t transfer until I cleared customs and immigration in Canada and tried to check in at the Air Algerie counter. Because of this, I had to go back through customs and security to get my bags. Additionally, the Air Algerie flight was not even on my itinerary or in your system in any way. The only reason that your ticket agent knew I was going on to Algeria was because I told her.

According to the latest explanation you provided, the entire $205 charge is fraudulent as no bags were transferred from Delta to Air Algerie. Incidentally, my colleagues who also had to fly to Montreal to go to Air Algerie were not charged any baggage fee by the United since Air Algerie was business class. On my return trip, Air Canada charged me $25 for one excess bag and said that I did not have to pay for the overweight bag when I paid for the second bag. Delta’s response was the charges were for the Delta flights and not for the other carriers. Each airline does have different fees that are charged and I am sorry you feel you were in any way charged inappropriately. I have forwarded your complaint on to the station for review.

If you decide that the compensation offered is agreeable, I will forward you a $300 credit voucher for your future use. “Once again, the Delta representative completely ignored the point that there was no interaction between Delta and Air Algerie. I had to pick up my bags and re-check them with Air Algerie in Montreal. Air Algerie ticket agents removed the Delta routing tags and replaced them with Air Algerie routing tags. This was my last response that has not been acknowledged, “You have completely missed the point. You keep claiming that this is a fee charged by Delta due to an agreement with Air Algerie. However, as far as Delta was concerned, I was going to Montreal.

There was no interaction between Delta and Air Algerie in any way, shape or form. Delta Airlines charged me for a service that could not be provided and was not provided. When in Montreal, I had to collect my luggage at baggage claim, leave the security area, go through customs and immigration, and then check in at Air Algerie's ticket counter just like any local passenger who departs from Montreal Airport. The Air Algerie ticket agent removed the Delta routing tag, and put an Air Algerie routing tag on my bags. There was no connection whatsoever between Delta and Air Algerie yet delta charged me $205. If I charged $205 to perform a service, take your money and left, you would call the police and charge me with robbery, or at least fraud. This is exactly what Delta Airlines did to me. “The Delta representative has since ignored all other responses.

Twelve days later (July 21), I filed a claim both by mail and by email for $338 worth of lost and/or damaged items. On August 11th, I received a letter from Delta asking more patience. Two weeks after that, I called to ask about progress. The customer service was only able to forward my concern, as the Claim Department is not directly available to the traveler.

This time, I spoke with Heather, who thought it was odd, so she offered to try entering the information for me. She did that, and also received the same message. She informed that I could use a friend's credit card, and she would waive the normal $20 fee for making a reservation by phone which, by the way, I feel is a little ridiculous. I agreed, and called a friend. I called back about 30 minutes later to confirm the reservation for my daughter, and spoke to a different representative who was unable to transfer me to Heather. I went through the process with her once again, and when she gave me my total, it was $20 higher than I was previously quoted. She explained the $20 fee, and I explained that the fee was to be waived due the problems with the website not accepting my Visa number. She refused to waive the fee, so I asked for a supervisor. I was then connected to Junaid.

Finally, 5 hours after starting this process, I had confirmation of a ticket purchased for my daughter.

Then, I was balancing out my checking account, and discovered that Delta Airlines was holding almost $900 against my checking account, 4 separate transactions from each time the attempt was made to purchase a ticket. I immediately called Delta Airlines and got the number for their corporate office. I called that number, and after remaining on hold for over 15 minutes, I explained my situation to them. I was told they would not release any funds until I retrieved all the necessary information from my bank. I called the bank and got that information, and called Delta back yet again. It was explained to me by Delta, that the necessary fax would be sent in 2-3 business days for the funds to be released. I explained that this was not an option, as this was not due to my error, it was an error with their website, and I would have several checks trying to clear my account, for rent and for bills, that would be bouncing before that time. After an hour on the phone, I was told the fax would be sent to my bank.

The bank had not received that fax by the end of that business day. So, I'm on the phone to Delta yet again and told the fax was not sent, but was put in queue to be sent within a couple days. Again, I stress the importance of clearing this matter up immediately, and I'm basically told, "too bad, so sad." Meanwhile, my rent check bounces. I try several more times to contact customer care at Delta Airlines, and get a recording stating that they are experiencing a high call volume, and are not taking calls. I've sent more than one email to them explaining my problem, and have stated the only way to satisfy me, as a consumer, at this point, is for me and my daughter to fly for free in October. I have gotten no response.

I will continue to try contacting them. In the meantime, I am telling everyone that I possibly can to never fly Delta Airlines. And I, myself, will certainly not have them on my top list of airlines to use ever again. Their complete lack of customer service is beyond disappointing. I will continue to spread the word wherever I can to not fly Delta. And I will also plan on shipping my belongings to where I will be staying as. I don't trust Delta to get my luggage to my destination and I've discovered that their charge per bag is $60, outrageous!

Also, on another side note, my bank tells me that this is a frequent problem they have with Delta Airlines, but have not had this problem with other airlines. That tells me that Delta Airlines has a faulty system that they choose not to change. What a nice way to lose customers.

The suitcase is less than one year old and has been used for only about 5 times at most. The agent gave me a $25 coupon that could be used as credit for my next flight with Delta. This was the exact amount I paid for the safe transportation of my checked luggage. I paid $285 for this suit case less than a year ago. It has four caster wheels and I loved the smoothness of the rollers. With the crushed frame and the hole at the bottom, I am no longer able to use this suitcase anymore.

After explaining all of this, there was no support or consideration from the Delta staff. If that was not bad enough, on our return home, we were delayed from Traverse City to Detroit by 45 minutes. And again another 45 minutes from Detroit to LAX. Despite these delays for our scheduled flights, our baggage did not make the flight to LAX. Upon arrival in LAX to find no luggage, we were told that it was not known when our baggage would be delivered. We were told that our baggage may be on the next flight which would not arrive for another two hours (10:30pm).

As of 11:00am the following day we still have no luggage and no information as to the expected time of arrival. The only information I have been given is "It's on another flight" (from a Delta representative) or "luggage has been located and is scheduled for delivery" (from the on-line service). Today was my daughter's first day back to school and had new clothes that she had purchased along with souvenirs that she wanted to take with her and show friends and teachers; however, was unable to do so.

Our trip was 10 days long and our personal items, clothing, and necessities are still in limbo. My daughter was forced to have to wear the same clothes she wore on the plane to school. We were also forced to have to purchase items that were needed for grooming and bathing for my daughter in order to be ready for school. The Delta employees failed to make any attempt to assist us with our needs given the circumstances. Unfortunately, the Delta flight attendants' friendly service were overshadowed and were not nearly enough to outweigh the horrible experience my family has had with Delta Airlines. Our overall experience was one of disappointment and frustration.

Finally, after an hour, I was told to go to baggage claim. Yes, they considered a human being as baggage, but they could only tell me that yes, she was on the plane and was picked up four minutes ago. Now, why did they make her wait over an hour after arriving at the gate? We will never know. This situation was very confusing to my old mom that she fell to the ground after they dropped her off outside, without waiting for outside assistance, me. Then a stranger, not a Delta employee found her and assisted her in getting home. I was never notified that she left until three hours after the plane landed and Delta could not tell me what claims area she was dropped off at and we are sure it was not at the designated area. Bottom line, do not use Delta if you are flying out an elderly or a child on their own!

When I picked up my mother, I found her struggling to carry her bag and she was alone. She also told me that she was lost for at least a half hour. She was unable to ask for assistance herself because she is unable to speak English and can only speak in Greek. I am appalled that a frail, 85 year old woman was allowed to travel without any assistance. When I picked her up, she was flustered and exhausted. Again, I filed a formal complaint against Delta airline. I was awarded a $50 travel voucher after the first episode. Excuse me, but this voucher could never make up for the incompetence of that airline. My heart broke when I saw her struggling with her bag and I don't need another $50 voucher to shut me up. What I need is for them to take total responsibility for their incompetence. I am livid and want to see justice. Can you please assist me on this? Thank you.

Delta does not do courtesy upgrades. I explained I was not mobile, in pain, with MS and needing injection, which I did myself to avoid DVT (clots in my legs) as a result of the cast. The hotel also called delta and the same answer. Pay $2325.40 or sit in couch. I cried and begged. Bottom line was $2325.40 or else. Under duress and feeling like I was being extorted, I had no choice but to pay. I phoned delta corp. customer service today August 26 and Anna a corp. supervisor said basically the same thing in" company speaks". I flew in business class and they would not and will not refund my $2325.40 despite the fact I was incapable of flying in the couch section. She offered my $150.00.

I asked to speak to her supervisor and she said no. They will "launch" and internal investigation, but I will not be speaking with them again as I refused the $150.00 and they will not refund my $2325.40 they demanded of me. She would not give me the name of her supervisor or give her last name.

After waiting in line, we were informed the earliest possible flight would be Monday, June 7, 2010! It was then I called the Delta customer service number and was told that the gate agent had the option to provide us with a voucher for a rental car. This was not the case. While the representative offered the standard hotel voucher and an insufficient food voucher, it was more important for us to get home, as scheduled. We had someone watching our home and pets, and she was not available beyond our scheduled return date. Given the circumstances, (which has occurred to me at least twice in the past 6 month, on the same Atlanta flight), we had no other choice then to rent a car and make the drive home.

Other passengers overheard me making rental car arrangements and were equally in need of getting home as planned. Being sensitive to the needs of others to arrive home, as planned, I offered to rent a large vehicle, with us sharing the $282.78 expense, for us all to ride home. That's when Tamatha and Bailey B. and James H. joined us. I travel regularly for business and have selected Delta as my primary air carrier, mostly due to the merge with Northwest, and available flights. I must say more often than not Delta either cancels or delays flights, due to mechanical issues. While I understand mechanical issues occur, I do not understand why customer service seems to be absent for the travelers whom have made deliberate flight plans with specific carriers.

It seems that instead of Delta offering the hotel vouchers, it would make more sense for your organization to give passengers the option to drive to their final destination and refund the value of the scheduled flight segment. I am writing to you today to give Delta the opportunity to "do the right thing" by compensating my husband and I; and ideally, the three other Delta passengers who had to take matters in our own hands, in order to arrive home as planned. If you would like a copy of the receipts, please provide the information to submit them.

I have also sent a copy of this letter to the organizations listed below, as a means to voice my opinion, as a consumer that something must change! Those of us, who travel for business purposes, have minimal choices when it comes to face-to-face meetings with our clients. We rely on the airlines to not only transport us safely but, on time! If this means you need to change your process of maintaining equipment, please do so! The inconvenience and cost ($282.78 car rental + gas) of having the drive home rather than fly, as planned and scheduled.

First of all, I fly a lot from Honolulu to the mainland. I usually fly United or Hawaiian because Delta has such poor selections on destinations and the service is horrible. The employees are arrogant and unfriendly. They talk down to their customers and make them feel so insignificant! They need to know the reason they are employed. It's the customers! I even brought to the operator's attention the best price guaranteed motto advertised. I found a round trip on Hawaiian Air for $370.00. I was then put on hold, only to be later told that it doesn't apply to reward miles. So why do they call it a reward program? They don't reward the customer in any way possible. They charge you to use it, they charge you to upgrade, they charge you to change it in any way possible and they charge you $150.00 per ticket to cancel! How are the customers getting rewarded? I emailed customer care and called, only to find out that customer care (ironic isn't it?) was closed! So that should pretty much tell you how much they care and want to reward. All I wanted were seats together!

At 1am on February 10th 2010, I purchased a new ticket on another airline at a cost of US$737 directly to Toronto which was more than three times the cost of my original Delta flight of $211 which was booked months earlier. Apparently there was a problem in New York but flights not connecting in New York were not affected. At about 2am on February 10th 2010, I emailed Delta to say that I had booked on another airline. Delta emailed back to say that they could not deal with my email for another 2 to 3 days.

I proceeded to file a claim in court. Delta filed a defense referring to its terms and conditions available on its website to the effect that in the event of a cancellation the passengers remedy is for a refund of his fare. I replied to state that those terms and conditions were not brought to my attention when I booked the ticket. Deltas defense filed in court had appended to it the said terms and conditions which were about 80 pages long. Delta retained a firm or prominent attorneys to defend the case.

There followed considerable correspondence between me and Deltas attorneys about the legal aspects of my claim and Delta's defense. When the case was called in Court I appeared in person and Delta was represented by two attorneys and Delta conceded and agreed to reimburse the $737 ticket, court costs and the cost of telephone calls I had made to relatives in Toronto on the night of February 9th 2010 and the Court entered judgment against Delta by consent.

I kept my word that I would continue to fly Delta. A few days after I filed this case but before it came on for hearing, I needed to travel from Buffalo to JFK and I made that booking on Delta flight 6606 although Jetblue was also available for the same fare. So for those who say don't fly Delta, you are wrong. Patronize them so they have money to compensate you. Keep on flying Delta to keep up the competition to keep fares low but be sure to demand justice from them. In my case, they refused to pay but they ended up in court paying my full claim, court costs and their own attorneys. My cost was a minimal filing fee which Delta repaid as part of the judgment.

What happened was that, despite having no problems on the initial flights, for the return segments, DL and CSA discovered that they don't have a contractual agreement for unaccompanied minors and refused to take our daughter on the scheduled plane. It took hours of transatlantic phone calls, standing and waiting for 5 hours at the airport, custom police involvement, etc to have her put on the last transatlantic KLM/DL flight, after change of planes in Amsterdam instead of Prague on the same day. This also contravenes international travel rules of minors having the last connection of the day, which is designed to avoid having unaccompanied minors stranded overnight in other countries.

I would definitely consider any other airline or ticket pricing before agreeing again to travel with Delta! There was anxiety at the airport for the minor and accompanying family and prolonged emotional distress related to safety of our child during travel with Delta. Also, emotional and physical distress for the accompanying 77 year-old grandmother (at the OTP airport), who has preexisting medical conditions aggravated by this situation resulted to heart disease and severe flaring osteoarthritis of the knees, with recent medical visits for these complaints due to the fact that she had to stand for about 5 hours.

Upon arrival, one of our bags was missing. I spoke to the Delta rep. He informed me that our lost luggage, if found, would be delivered to us. After seventeen hours in the air, my nerves were a little frazzled and the process of waiting for bags which never materialized, filling out claim forms, getting said forms stamped, etc. has delayed our departure from the airport for an hour. Also, it inconvenienced the people who were waiting to pick us up. When our wayward bag finally caught up with us, several hours later, I asked the courier what was going on. "Oh," he replied, "your bag wasn't lost. It was delayed. " When I asked what that meant, he said. "Your bag was bumped. They do that all the time. If they have a package that someone has paid to ship, they bump your bag. It isn't worth anything to them. "

Now, I'm as tolerant as the next guy and I understand that mistakes in baggage handling occur. But wasting paying passenger's time and misinforming them about their belongings is not a mistake. It is deliberate policy, designed to cheat customers out of baggage handling services they have paid for. If Delta wants to delay my baggage, then Delta representatives should fill out the claim forms and run around and get them stamped. And for wasting my time, how about a free taxi ride? So Delta, don't make promises you have no intention of keeping. "Making sure your baggage is handled properly" is not important to Delta Air Lines. Just the reverse.

I was told I missed my 4:35 pm flight to ATL because I was required to check in my luggage at least one hour before the scheduled flight. I explained that there's no way I can to get through immigration, check out my luggage and get through customs in less than 10 minutes. DAL agent told me I was right and it is my travel agent's fault and refused to give me a voucher for a hotel stay. I was booked the next day flight and end up staying overnight in New York and it cost me $172. I also missed my first day back to work which again costs me additional $340.20.

I am attaching a copy of my itinerary and my travel agent's letter to DAL. When I confirmed with Delta before my flight, I expressed my concern of missing my connecting flight at JFK and the Delta agent reassured me I'll make it. Thank you for your time, help and consideration. I'm looking forward for your response.

I tried to check in and was denied boarding again despite the notes the SkyMiles supervisor put on my reservation explaining the situation. So I asked the agent at the counter to cancel and rebook my flights under the name on my passport. She refused to help, told me the notes on my reservation meant nothing to her, and said I had "no options." At one point, she even laughed at my situation with one of her co-workers ("Look at this, she changed her name - she changed her whole name. She's tryin' to fly international... haha!") before passing me to another agent at the counter. This man was able to help me with my request, and I was grateful to find someone who was actually willing to put me on a flight at last.

Unfortunately, it had taken me six hours to find someone who wasn't too ignorant or lazy to help me, and by the time this flight left the airport, I was already eleven hours behind schedule. Add in another delayed flight, a missed connection, and lost luggage issues, and what should have been a 14-hour trip ended up taking 36. I lost money on the first night's stay at my hotel and a ticket for an event I flew halfway across the world to attend as a direct result of being misinformed and mistreated by SkyMiles and airport agents, respectively. Delta refuses to reimburse me.

I did not leave the gate as instructed until the plane left the ground. Being a concerned parent, I came home and tracked the flight to Detroit (DTW) where she was to connect to another flight to (CHO) Charlottesville, Va. When the flight landed I checked the status of her connecting flight to find out it was canceled. I received no phone calls from Delta and my daughter was taken to a room with other minors. At this point I was still semi satisfied, until I checked the flight status again online for the connecting flight, the flight they put my daughter on was not leaving until 10:05 pm due to arrive at CHO at 11:30.

If you do the math that is a 9-hr layover for a domestic flight and she is a minor child! I called Delta looking for answers and got the run around like so many others I've read about. I was assured that she was being taken care of and that she would be given a $6.00 voucher for food. I don't know if anyone else's children can eat enough on that little amount in 9 hours but mine cannot especially after paying $100.00 for Delta to take care of my child and with that long of a layover, in my opinion that is ridiculous!

My daughter texted me due to the fact that in the next room she was taken to she had no service on her cell phone, she said she was hungry, the couch smelled like urine and the baby sitter would not take her to get anything to eat. So I called 1-800 and explained the situation to the representative, she assured me that my daughter had a voucher for food and was being taken care of, there was no point in arguing. I politely hung up and texted my daughter, I asked her if Charlie (the babysitter) had a direct line so that I may call and speak to him personally. Immediately my daughter was taken with the voucher to get something to eat, but only after she had spent 5 hours in this room.

She also told me that the other "baby sitters" for big kids were obnoxious and loud and did not care about the other children. I texted her constantly trying to assure her that she would be on a flight as soon as possible, obviously no one else was trying to assure any of these children that they were being taken care of and someone was doing something as soon as they could for them. The most disturbing part of the entire layover was when my daughter texted me and asked when her flight was going to leave, to my dismay it was 30 minutes before her departure time! I advised her to go tell Charlie that her flight was due to leave at 10:05 pm.

The next time I heard from her, she was being hurried to the gate, I asked her to let me know when she was on the plane and never received a text or call. I tracked the flight and hoped for the best. Thank heavens the next time I heard from her she was on the ground in Charlottesville, but only to find her baggage never made it! Every time I call Delta and explain the circumstances I get no answers, no explanations, no courtesy!

My daughter was traumatized for 9 hours by people who were supposed to be taking care of her, and as Delta puts it "make the child's experience enjoyable and make them feel safe". She went without a meal for 8 hours, she sat on a floor and wasn't comfortable enough to even try to sleep near the people that were watching her. She was so upset she texted me constantly which was her only means of communication with me, due to the room they were put in, Delta never even contacted me about the canceled flight. I paid a $100.00 fee one way for my child to be taken care of and was assured by the Delta counter attendant that was well worth the money and entrusted my child's safety and well being to this company and it was blatantly disregarded and abused. She still has a return flight and I am even more worried now than I was before. I do not understand why these large corporations whom we pay for these services cannot stand behind their word, especially when they are carrying our most precious cargo, our children.

Three days before my flight, I logged in to Delta's site using my flyer's number and discovered the error. I called Delta's ticket refund department to try and get the issue fixed. The lady on the phone told me that she could change the reservation but it would cost $150, which I was thinking was still better than buying a one way flight for the 5th, so I agreed to the terms. However, she then went to look up the new flight and came back to say that it would cost $740 to make the change to Aug. 5th so late (the call was made more than a week before the scheduled flight). Of course I refused the offer and politely hanged up.

I went back to my computer and checked the website to figure out what to do next when I discovered that the representative had deleted my reservation without any refund or and re-booking. Not only the July 29th flight I was trying to change, but also the Aug. 13th flight that I wanted to keep. I called Delta again and received a different representative. When I asked for my Aug. 13th flight back, she refused explaining that it was tied to the July 29th flight and that I would have to pay to rebook the flight. So I asked her to just return it to the way it was and I will buy a one way ticket for the 5th but she would not give me my ticket back. Instead, she forced me to pay another $67.70 to reserve the same flight and seat back with my wife. I was then left to find an affordable flight for the 5th on my own.

Their website messed up my reservations. Then, they deleted the reservation without telling me the total cost to rebook the same flight. If I had known the actual costs, it would have been clear that the best approach was to keep the existing reservation and purchase a separate ticket with another airline. Instead, I was forced into a situation where I had to pay more money without resolving the original issue. Bottom line; I was robbed of $67.70 for calling Delta about my reservation.

When I arrived at RDU, the Delta agent at the baggage counter told me my bags were indeed there at JFK, waiting to be put onto the next flight to RDU and would be delivered to my address in Chapel Hill by noon the next day. At 9:00am the next day, I went to Delta's online site to check on the status of my bags, hoping to see the estimated hour of delivery. The online site said that my bags had still not been located.

Noting the inconsistency between the information on the website and what I had been told the night before about my bags being at the JFK airport, I called the Delta baggage phone number to talk to an agent, get accurate information, and see when my bags would actually be delivered. The agent on the phone said that the bags showed as being at JFK, with the next flight out to RDU arriving there at 5:25pm, meaning I would be contacted for delivery of the bags within 12 hours after that. This was different from what the agent had said the night before and very different from what the web pages showed (which was in fact ridiculously inaccurate, I hope).

So now, I have three different stories about my bags from three different Delta sources. I am awaiting my bags and, despite all the advertised ways of accessing information within Delta, there is no actual way of finding out what is going on with my bags nor when I will receive them. I would like to be reimbursed for the charges for my extra suitcase and for the overweight suitcase. I paid the fees for services rendered, i.e. the delivery of those suitcases.

Once those services were interrupted, I have expected adequate support from Delta to compensate for the interruption; for example, I would like to receive reliable information about how the delivery of my suitcases will finally be realized and when. This has not been forthcoming and I continue wondering when and if I will see my suitcases, which should in fact be within easy reach.

Having missed the initial delivery of the baggage with my own flight, Delta should at least be on the hook for delivering adequate services, involving the eventual delivery of my baggage, all the more since they charged me all the extra fees for handling the luggage. Delta is not living up to its obligation to deliver services, and it should reimburse me the charges for those services.

I wouldn't have thought of requesting this reimbursement had the restitution of my suitcases occurred as Delta agents first said it would. However, there is no consistency in the Delta stories; now that time has passed and the suitcases haven't been delivered as promised and each source of information within Delta gives a different story, it is hard to believe that Delta has any sense of obligation about services it should render. Delta should either stop charging for those services or start taking them much more seriously.

The flight attendant gave it to the captain who took it off and gave it to a Delta agent. After landing in LaGuardia, the passenger, flight attendant and pilot all acknowledged what happened and said they were sorry. The captain told me to talk with the gate agents who directed me to report to the baggage claim area. I filed a claim, really a lost and found report, since the bag was not checked.

Over the next few days, I spent hours on the phone to the MEM and LGA baggage numbers I was given, usually getting no answer or busy signals. I filed missing baggage reports with DL online, but was unable to trace it because it was not checked. The bag was not located at either airport. I was told that Delta takes no responsibility for lost personal items. After many calls, I finally spoke with someone in Corporate Customer Care and was told that an incident report would be filed (Case No. **). Finally I was referred to Corporate Security who gave me a phone number for the DL employee responsible for MEM security, Mark **. I called and left 3 voicemails, with no response.

On 7-20-2010, I found 8 unauthorized charges made in Memphis the day after the bag left my possession, both on my AMEX credit card and my Fidelity debit card. After much trouble getting the information, I reached MEM security and was told that Officer Craig ** filed a police report (Case No. **) but have been unable to get a copy of it. Delta has refused to take any responsibility for this occurrence. I have an inventory of the contents of my bag. The monetary value is over $2000 and the potential for identity theft and fraud is huge. I have paid for several services to monitor for potential outcomes. I have had to cancel 3 credit cards, 2 debit cards, 2 checking accounts, and to replace my driver’s license and numerous other cards.

Eventually, this was done, and we proceeded for take off towards Atlanta, GA. Once in the air, and with in a short amount of time, we were told that there were too many planes waiting (weather has cleared), that the pilots had too many hours, and we were being returned to Augusta, GA. Once back in the Augusta Terminal, we watched the pilots and crew members walk out of the terminal with their luggage. Delta brought in another plane that would only carry 50 of the 72 passengers, and proceeded to fly them to Atlanta. This process took hours to complete. By this time our 7:15 flight out of Atlanta, GA has been missed and changed to the 10:54 pm flight.

It is now 11:30 pm, we have not had anything to eat for over 12 hours, and the Delta Representative has consistently been telling the remaining 22 passengers to "wait 15 more minutes, just be patient." Eventually, we were told that we were going to be put up in a hotel at Delta's expense, along with vouchers to get us to and from the airport. My husband and I were given a room at the Georgia Inn (4 total rooms), and there were 7 rooms at the America's Best Value Inn for the remaining passengers. At 12:30am, we were shuttled to the worst hotel I have ever imagined could exist. First, there was no key for the room.

The manager/owner was going to have to let us in every time we needed it. As we walked to our room, there were rat feces along the walkway (we were on the second floor), beer cans and cigarette butts littered throughout. The smell of urine, both human and animal, permeated everything. It was absolutely nauseating. This was outside, and to be honest, the inside was the same. The rooms were 90 degrees with the air conditioner running, stains throughout the carpet (huge), and the smell of urine and cigarettes were in the room (it is supposed to be non-smoking).

We called the shuttle to take us back to the airport. Once back at the airport, we were notified that we were not scheduled to leave Augusta, GA until Thursday at 5 pm. We ended up finishing Wednesday morning at the airport until I was able to make a reservation at the Fairfield Inn, and get the shuttle. I did contact Delta during this time, and was told that our flight was coded as being an act of nature and that we had no recourse for the costs we incurred. This would have been believable except that we were told that the pilots were done flying, as well as the other plane was brought in to fly 50 of the passengers out of Augusta. This was the worst experience I have ever had in traveling. We should have been home Tuesday night at 9:15 pm, and instead we were home Thursday night at 10 pm.

Beyond hungry, exhausted, and dirty. We incurred the following costs: Fairfield Inn $107+ (plus tips to shuttle driver) and dinner delivered $20. Two lost days of work for both of us (4 total). We had to use additional vacation days that were not planned on using to see the Augusta airport. Myself $865.00, my spouse $524.00

I filed a missing luggage claim at the desk at ORD airport. The representative assured me that my luggage would be delivered to my home without any additional fees. HMM? Next day, a luggage was delivered to my home however. It did not belong to me. It belong to someone living in NY. It wasn't even the same color I gave the service desk representative. And guess what?? I think Delta employees are responsible for this mess. I mean think about it? Who else would have access to the luggage after it is checked in? Just Delta. Today, I called and they told me I have to file another claim.

During my two weeks there, I also flew from Kiev, Ukraine to Tartu, Estonia aboard an Air Baltic flight, and then a flight from Tallinn, Estonia aboard an Estonian Air flight. There again, I had no problem. However, when I went to fly from Prague to New York for my return trip to Nashville, the Prague Delta desk made me check my carry-on luggage and pay for it. They said I would be charged $55, but it actually came out of my account as $71.66. I feel this money should be refunded. My extensive experience with eastern European countries convinces me that this was nothing more than robbery. The mindset is to screw the customer every chance you get. Delta denied my request.

I sent an email in regards to this issue on the 8th of July. I got no response. This is part of the problem. Please pull this email and read it before this one. The short story is, on June 18/19th, I purchased a ticket for a friend where I knew there was a chance the VISA could be denied. I asked about the refund policy they said $250 charge, and 7-10 days to have my money back. The following Monday, 2 days later, at around 1am the visa was denied and I called to return the ticket.

I asked again, how long till I get the money in my account, they said 7-10 days. A week and a half later, I called because no money in my account, talked to several different people, got some very unprofessional answers. Each one different from another 7-10 days, to 2-3 months. But no one had any idea what was actually happening with this refund. I called again and again every couple days. Eventually we go to, "it was processed on the 8th, it will be 7-10 days for your bank to process it. "I swear you must have 7-10 days ingrained in everyone, because that's what everyone says, even though it means nothing. So I waited a couple days after it was processed and called my bank, no record of this.

I called back delta, several times over several days, got bounced back and forth between customer care and refunds, no one wanted to deal with it, but I stated my case very clearly that something is wrong. The bank has no record of this transaction. Even though everyone assured me, without looking into anything, that it was going though fine, and it would be 7-10 days. I spent 10s of hours over dozens of phone calls over the past few weeks stating this isn't right, just look into it, and all I get is call your bank, everything is fine.

Now is the deadline, today is 10 days from July 8th and I called again, and initially got the same run around, but eventually, after jumping though some hoops, something must have sunk in, because she said "I'm showing this refunded to account **". This wasn't what it was purchased under! This card had been closed for some time. I have the receipt right in front of me, it was refunded long ago to a closed account. If anyone would have take 2 minutes to listen to me! So she put me on hold, talked to her auditor, came back and said, 'someone will call you back'. 'when? I asked... 'I don't know' she replied.... my guess is 7-10 days.

So I called back customer care and ask to speak to a supervisor, she asked me about it, never getting me a supervisor. I go though the entire story again, and she said I need to talk to a supervisor at refunds. Having been though this several times, I knew they were going to tell me there was no supervisor at refunds and tell me to call customer care. Very clever scheme you have going on here, this way, no one ever has to deal with any customers. So I told her there was no one there that could help, that would help, so I needed a supervisor above it all. She said ill get a supervisor on the line with us at refunds. So someone from refunds answers, and the original girl was gone. I asked, as instructed, to speak with a supervisor, she said we had no supervisor in refunds (I'm still not sure how that works) but I've heard this before. I told her my story all over again for the umpteenth time, and she said she would have someone call me back...

I've been calling you guys to the mat for the last few weeks that something is wrong please look into it. No one, not a single person would look into it! Just got broken promises, lies and transfers. One big lie I heard over and over was 7-10 days. I was even told by one customer service rep I would get 5k miles for the trouble. I told her I appreciate it but i just want my refund taken care of. Never go the miles. I don't care about the miles, but it's yet another commitment broken.

Bottom line is, I've jumped though all your hoops, and you gave me many. I've waited out your fictitious 7-10 days 3 times over. I can't afford to have this $1400 out there in limbo any longer. I can't afford, now that you have acknowledged your mistake, to start the process over again and wait another 3 times 7-10 days. This is business insanity, no one knows who handles what, no one is willing to listen to a customer, just listen and try to solve their problem, they just read the little book in front of them. This isn't one person, as I have talked to dozens, this is the whole system! My requests have never been unrealistic. I just wanted them to look into something that seemed odd, that didn't add up. It didn't happen.

So here we are, I have lots of promises of people that will call me back. I am a betting man, and I will bet and give odds that I will never receive a call from one of these people. I need this money, and everything up to this point as been your mistake. Please arrange for a check to be overnighted, or some sort of expedited transfer to my account. This was on a check card, this was from my bank account, not a credit card. This is tying up money for mortgage and groceries.

Not to mention I have to leave the country again (a $2000 ticket on your airline) very soon!! I'd refund the ticket and drop my gold status for a competitor, but I don't think I would ever see a time of my $2000. So I'm stuck. As I didn't see any response from my last message sent, yet another lack of customer service. I'll be sending this message daily until I see some kind of response. I expect a big turnaround and a very good response for me to keep doing business after this disastrous lack of customer service.

We could have taken this with good humor however the customer service agents at Delta were absolutely horrendous. From the outset, they were rude, unprofessional, and worst of all, completely incompetent. They did not appear to understand how their own computer system worked. We have emailed Delta over a month ago and have not received any acknowledgement. Flying with them has been a tremendous disappointment and we will not make this mistake again. I would encourage others to rethink making flight arrangements on Delta as well.

So even though I have a Delta Gold AmEx card and used it throughout, I did not qualify for the first free checked bag. Nice deal, right? My wife and I would each have to have separate Delta Gold AmEx accounts in order to both qualify for first free bags. Thank you anyway.

The gate in Burlington was complete chaos with only one agent at the desk and a line of at least 10 people waiting to speak with her. She had another flight to NY which was over 1 1/2 hours late leaving to deal with and angry customers all over. When it was our turn to board, only one of the 6 boarding passes worked (the one that did work was the child who was traveling with us). The boarding agent told us not to worry and to just board which we did.

Upon arrival late in Detroit we (me and 5 kids aged 8-14) ran to our next gate and to our relief, they had just started boarding people who need assistance. We waited for zone 3 to be called and proceeded to the gate. Again, only one boarding pass worked (the child traveling with us). The gate agent told me that 5 of our 6 seats had been given away and the plane was full. I asked to speak with a supervisor whose name was David **. He informed me that there was nothing he could do and that there were only 2 seats available and I could send 2 of the kids on and the rest of us would have to stay in Detroit over night.

While arguing with him, they proceeded to close the gate door. I asked them to remove the people from the plane that had our seats. No explanation was given for giving our seats away. We were on time for both flights and had been given boarding passes and seats for both. We were given $6 food vouchers and $25 coupons for future flights. We arranged a flight to Huntsville, Alabama and I paid a neighbor $100 to come and pick us up in our van. Our luggage was on the Nashville flight and was delivered to us the following day at noon. Not only was I humiliated at the gate by their shabby treatment, but I am still incensed that this was done to us. I paid over $1500 for the tickets and followed their rules as far as checking in and being on time. We were never given a reason for losing our seats. They never apologized or tried to correct the problem. I will never fly Delta again in my lifetime and will make sure that my children do not as well.

On the way back, I first had to wait more than three hours because of some internal Delta problems, which ruined my total itinerary and I returned back with 6 hours delay. When we finally got the boarding passes, I realized that the seat assigned to my son is 31F instead of 44A. Nobody did the smallest attempt to resolve the problem, although I suggested many possible solutions. The only thing I heard was an apology, which, in essence, is not a solution of the problem. This fact and the nasty behavior of the person seating on seat 44A made our trip back a nightmare, at which we all could not rest and walked through the airplane to see each other. I insist to get compensation for the huge inconvenience I had during this flight and the delay of 6 hours of my return.

I tried to redeem these certificates in the next two months, but since the time coincided with the merger of NWA with Delta, I was advised to wait until the merge becomes a fact and get them then. I bought several tickets from Delta in the mean time, but was always unable to use the Discount Travel E-Cert due to absolutely unclear reasons given to me either online or on the phone.

I have also spent several hours on the phone in order to include the miles to my Delta Skymiles number, but after several transfers the line usually disconnected or the persons on the phone did not know what they are supposed to do. I tried to arrange this at the airport, but got the answer that this can be arranged only via the phone with the main corporate office. Please compensate the miles including the one on my Delta Skymiles number and send me a check for $25.

While on vacation, on the 4th of July, Delta airlines emailed us that our flight two days later was cancelled and we would have to stay another day. When we called Delta airlines, they informed us that they do not compensate for hotels or food. Not being able to afford another day in Boston, we stayed on the phone for hours trying to get another flight out. I cannot tell you the rudeness and uncaring service we received from the customer service at Delta.

We finally got a flight and left on the day we were supposed to. The flight home was miserable. We flew from Atlanta to Ontario, California and the flight attendants were so rude. Every time we asked a question or made a request, we were treated as if we were bothering them. Finally, I told one of the flight attendants that she did not have to be so rude and walked my son down the aisle to the bathroom. The flight attendant who was in the middle of serving beverages followed me down to the bathroom and started yelling at me that she was not rude and that I needed to take it back. I informed her that I was not going to argue with her and she needed to leave me alone. She walked away for a few minutes and came back crying hysterically in front of everyone and said I was the meanest person she ever met. She started pointing at passengers and saying hysterically "Tell her I am not rude."

I cannot tell you how frightened the other passengers looked. I very calmly told her that she needed to pull herself together, that this was her job. She went into the back, fell on the floor and continued to cry hysterically. She then got on the phone and called the other flight attendants to come back and comfort her, which they did. They passed me by with my small children and never apologized for the crazy behavior of the flight attendant. When the plane finally landed I calmly asked the pilot for the flight attendant's name and he refused to give it to me. I could not believe it. I tell you, no matter how discounted the flight is, do not fly Delta!

The ticket agent indicated that we could be re-routed through Atlanta for $50 a passenger ($250) plus the difference in fare, which was approximately $3,100 as it was "Y" Class, or similar to First Class. This seemed outrageous to us as even re-routing through a later flight in economy was going to be an additional $2,100. At one point, one agent told us that we could re-route for $50 a passenger, but then they were told by someone higher up that it was not possible as we purchased bulk tickets through Priceline.com and would have to make arrangements through them. At that point, we left the check-in line and tried to re-group.

We contacted Priceline.com and were told that the airline should have been willing to re-route us for the change fee and thereafter neither provided nor offered further assistance. We began attempting to book fares with another airline for March 17th as we knew costs rises significantly the next day as it was spring break. As most of you well know, booking fare the same day as you are travelling is quite expensive and doing so an hour or two prior to departure is very difficult. We were able to book fares through American Airlines for the next to the last flight off of St. Thomas for March 17th for $3,641. This route had a lay-over in Miami, Florida and therefore, we had to book to hotel rooms to accommodate our party at the cost of $407 for a total extra cost of $4,048.

This absurd situation could have been avoided from the start had our family been allowed to board the plane for which we had previously booked fare. There has never been an instant when we have been on a plane and the doors were closed twenty minutes prior to departure time. For that matter, there have been few instance were the plane departed exactly at departure time and the doors are always closed just prior to leaving the walk-way. Further, this situation could have been avoided had the check-in counter been properly staffed. It is ludicrous that, with passengers waiting in line, there are at least two people behind the counter talking to each other and not even attempting to assist customers.

Delta had three agents behind the counter with only one working while American had four agents, all of which were working. It is simply preposterous that we would end up with over $4,000 in additional cost to our trip, when we arrived prior to departure, but the airline can be late in departure and/or arrival and not be penalized.

It was for the reasons described that we disputed the corresponding credit card charges for the fares of our Delta Airlines flights, as we feel we were not provided with the full services we paid for. Delta Airlines has counter-contested our dispute because they say that they did provide the services. We did, in reality, receive services which provided transportation to St. Thomas, USVI; however, we were not provided the other half of the services to provide transportation back to Kansas City (MCI). We were able to book fares through American Airlines for the next to the last flight off of St. Thomas for March 17th for $3,641. This route had a lay-over in Miami, Florida and therefore, we had to book to hotel rooms to accommodate our party at the cost of $407 for a total extra cost of $4,048.

We sat and sat, watching other flights board and leave the gate. Nothing was communicated to us and we all started talking to one another. Eventually someone came on the PA and said that our flight crew had just landed and when they arrived at the gate, in 5-10 minutes, we would start boarding. But nothing happened--we just waited and waited. Then we were told that we would board. Then we were told no. Then we were told that the flight with our crew on it did not have a gate in which to de-board so they would be coming as soon as they had a gate. By now, everyone is standing.

Eventually, we were told that San Diego has a noise ordinance prohibiting flights in or out after 11:30-- so when we could board, we would have to do it fast. The flight crew arrived and the captain said he'd called someone to get permission to take off after 11:30 without penalty, and we all could board. However, instead of an orderly boarding, all areas were let on at once-- and this was a 767 and a full flight! As we were settling in, we were told that we didn't have permission for a late departure, so we had to de-board. Everyone filed off, and milled about. We were told that the flight was rescheduled for 6:45 am and since it would go out as the same flight (except now numbered 9857) we would not need a new boarding pass --we could use the original one on July 1.

They tried to get everyone to leave the gate area, giving Sheraton passes to those who wanted to leave right away. Others they encouraged to use a red card to get information. Many of us wanted a boarding pass in hand (I'm 62 and needed that reassurance) so we waited in line. They did open several lines. When it was my turn, they rescheduled my transfer in Atlanta and gave me a new boarding pass for the San Diego/Atlanta let. The seat had changed from 13F to 31F. I was told the computer reschedules everyone. This confused me since we were told that we could use the old pass earlier. I asked how much time I would have in Atlanta to make my connection and after a lengthy pause, I was told 45 minutes. I asked if there was a terminal change, and I was told there was. I asked for a copy of my schedule since they were unable to print my boarding pass for the Atlanta /Richmond arm. She was reluctant to give it to me, but eventually did.

I was not offered any vouchers for meals so I asked for one. I received a voucher only after asking--it was not offered. It was now about 1:30 am, and we had been told to be back by 4 am, so I chose to stay in the airport (I was afraid if I fell asleep, I would not awake in time). We were then told that the baggage was on carousel 8 and we all needed to get our bags and reenter tomorrow through security. No one could stay in the gate area. This got a lot of people upset as the gate area is more comfortable, and many of us had been stranded before and could stay in the gate area with other airports. We were told this was a CSA regulation. Many guessed that the bags had never been loaded.

Every chair in the gate and baggage area was filled with people and bags, and many spent the remaining hours on the floor--including infants and small children. The employees from the gate passed through this area to punch out and go home and you might think that they would be considerate to all the stranded customers, but they were not. They spoke loudly, joked, called to one another and generally made commotion. Anyone hoping to catch a wink or two was sorely out of luck.

So we all started talking and we were all told different and conflicting things. It was apparent that it was all confusion. People were upset and everyone had a different story. The next morning, employees started arriving about 2:30 am. They went to the back and stayed there. At 4:10, the other airlines started processing their baggage passengers, so we Delta people started lining up. Needless to say, we filled the baggage queue rapidly. The Delta baggage staff did not appear until they had to and not a minute before.

Some people who had not gotten a new boarding pass were turned away at security, but some made it though. This would cause problems at the gate. Later as new boarding passes had to be generated for everyone, contrary to what we had been told. Once through security I went to get breakfast and found that the voucher would cover little. I had a bowl of oatmeal and a small coffee--and had to add money to the voucher. At 6:30, the gate had not been assigned so all 240 of us were getting very nervous. I looked at my schedule and noticed that the schedule listed our flight for 7:30 departure, yet the boarding pass clearly stated 6:45. I was scheduled to land in Atlanta at 3:00 pm, and was supposed to take off from Atlanta at 3:06 (with a terminal change).

There actually was someone at the gate (it is very hard to find a real person anywhere in the airport these days) and I wish I had gotten his name, as he actually treated me like a person. I showed him my schedule, and he looked at it and said my name (first and only person who did) and agreed that the schedule did not look likely. He kept my schedule as it was but added a later flight out of Atlanta saying that if I missed the first, I still had a confirmed seat on the later flight. He also changed my seat from row 31 to row 17 so I could get out faster.

The boarding was late and further delayed by the people still using boarding passes from last night. The gates were also having some printer problems. Once boarded, we were told by the pilot that he was sorry about the delay and that we would have a choice of peanuts, biscotti or pretzels with our free soda or coffee. We were under whelmed at best. The he came on the PA to say that due to the weather, only one runway was open and we would have to wait. Other planes around us were leaving the gate, but we were going no where. Once in queue, the pilot said we had at least an hour wait so he was turning off one engine to save gas. Once in the air, he said that we could watch movies free.

Just before we landed in Atlanta, very late, the pilot again came on to say that because most of us missed our connections, Delta would have all sorts of extra gate personnel to help us with our connections. I got off the plane and looked for the extra help. There was none. One gate agent was in the gate where we landed. Another passenger asked where the extra help was and we were told--see that board up there? Well that shows your connections. Look for your destination and it will have a gate and time. If you can't make the first one listed, go to the next, and so forth. He said this in a very rude and sarcastic manner.

I had turned on my phone only to find I had missed a call from Delta about my missed flight--the call came while I was in air and prohibited from using my phone. Ironic! I was lucky to have hour to get to the gate of my later flight. My husband called me to tell me that according to the Delta website, the plane for the Atlanta/Richmond leg originated in New Orleans and was grounded. I went to the gate to get my boarding pass and was told that I would have to be standby, that I didn't have a seat. I handed over my schedule showing confirmed, awaiting seat assignment asking him what does this mean. He took the schedule without a word and he printed something, slammed it in front of me and said, is this what you want? That threw me, but I bravely went on and asked if another plane had been found for this flight. Several others who had received calls from their relatives about this had come up behind me and they chimed in. The gate agent said he couldn't release that information. Say, what?

We did board, and I did get to Richmond however this is the worst experience I've had. I fly a lot for work (I'm Director of Human Resources) as well as pleasure and I've never seen the total lack of communication, lack of clarity or the lack of personal responsibility ownership shown by the majority of Delta employees I had contact with. I am appalled. I would like to relate to you the inconvenience experienced by myself and 240 other passengers on DL 1792 from San Diego to Atlanta on June 30th at 10:55 pm.

I checked in early, and saw that no gate was assigned. This did not bother me as it's happened before, but as it got closer and closer to 10 pm, and I saw other flights posted that were scheduled to leave at 11 pm, it did give me pause. Finally the gate was posted and we all started moving over (there are only 4 Delta gates in San Diego). We sat and sat, watching other flights board and leave the gate. Nothing was communicated to us and we all started talking to one another. Eventually someone came on the PA and said that our flight crew had just landed and when they arrived at the gate, in 5-10 minutes, we would start boarding. But nothing happened--we just waited and waited.

Then we were told that we would board. Then we were told no. Then we were told that the flight with our crew on it did not have a gate in which to de-board so they would be coming as soon as they had a gate. By now, everyone is standing. Eventually we were told that San Diego has a noise ordinance prohibiting flights in or out after 11:30--so when we could board, we would have to do it fast. The flight crew arrived and the captain said he'd called someone to get permission to take off after 11:30 without penalty, and we all could board. However, instead of an orderly boarding, all areas were let on at once--and this was a 767 and a full flight!

As we were settling in, we were told that we didn't have permission for a late departure, so we had to de-board. Everyone filed off, and milled about. We were told that the flight was rescheduled for 6:45 am and since it would go out as the same flight (except now numbered 9857) we would not need a new boarding pass--we could use the original one on July 1. They tried to get everyone to leave the gate area, giving Sheraton passes to those who wanted to leave right away. Others they encouraged to use a red card to get information. Many of us wanted a boarding pass in hand (I'm 62 and needed that reassurance) so we waited in line. They did open several lines.

When it was my turn, they rescheduled my transfer in Atlanta and gave me a new boarding pass for the San Diego/Atlanta let. The seat had changed from 13F to 31F. I was told the computer reschedules everyone. This confused me since we were told that we could use the old pass earlier. I asked how much time I would have in Atlanta to make my connection and after a lengthy pause, I was told 45 minutes. I asked if there was a terminal change, and I was told there was. I asked for a copy of my schedule since they were unable to print my boarding pass for the Atlanta /Richmond arm. She was reluctant to give it to me, but eventually did. I was not offered any vouchers for meals so I asked for one. I received a voucher only after asking--it was not offered.

It was now about 1:30 am, and we had been told to be back by 4 am, so I chose to stay in the airport (I was afraid if I fell asleep, I would not awake in time). We were then told that the baggage was on carousel 8 and we all needed to get our bags and reenter tomorrow through security. No one could stay in the gate area. This got a lot of people upset as the gate area is more comfortable, and many of us had been stranded before and could stay in the gate area with other airports. We were told this was a CSA regulation. Many guessed that the bags had never been loaded.

Every chair in the gate and baggage area was filled with people and bags, and many spent the remaining hours on the floor including infants and small children. The employees from the gate passed through this area to punch out and go home and you might think that they would be considerate to all the stranded customers, but they were not. They spoke loudly, joked, called to one another and generally made commotion. Anyone hoping to catch a wink or two was sorely out of luck. So we all started talking and we were all told different and conflicting things. It was apparent that it was all confusion. People were upset and everyone had a different story.

The next morning, employees started arriving about 2:30 am. They went to the back and stayed there. At 4:10, the other airlines started processing their baggage passengers, so we Delta people started lining up. Needless to say, we filled the baggage queue rapidly. The Delta baggage staff did not appear until they had to--and not a minute before. Some people who had not gotten a new boarding pass were turned away at security, but some made it though. This would cause problems at the gate. Later as new boarding passes had to be generated for everyone, contrary to what we had been told. Once through security I went to get breakfast and found that the voucher would cover little. I had a bowl of oatmeal and a small coffee--and had to add money to the voucher.

At 6:30, the gate had not been assigned so all 240 of us were getting very nervous. I looked at my schedule and noticed that the schedule listed our flight for 7:30 departure, yet the boarding pass clearly stated 6:45. I was scheduled to land in Atlanta at 3:00 pm, and was supposed to take off from Atlanta at 3:06 (with a terminal change). There actually was someone at the gate (it is very hard to find a real person anywhere in the airport these days) and I wish I had gotten his name, as he actually treated me like a person. I showed him my schedule, and he looked at it and said my name (first and only person who did) and agreed that the schedule did not look likely. He kept my schedule as it was but added a later flight out of Atlanta saying that if I missed the first, I still had a confirmed seat on the later flight. He also changed my seat from row 31 to row 17 so I could get out faster.

The boarding was late and further delayed by the people still using boarding passes from last night. The gates were also having some printer problems. Once boarded, we were told by the pilot that he was sorry about the delay and that we would have a choice of peanuts, biscotti or pretzels with our free soda or coffee. We were under whelmed at best. The he came on the PA to say that due to the weather, only one runway was open and we would have to wait. Other planes around us were leaving the gate, but we were going no where. Once in queue, the pilot said we had at least an hour wait so he was turning off one engine to save gas. Once in the air, he said that we could watch movies free.

Just before we landed in Atlanta, very late, the pilot again came on to say that because most of us missed our connections, Delta would have all sorts of extra gate personnel to help us with our connections. I got off the plane and looked for the extra help. There was none. One gate agent was in the gate where we landed. Another passenger asked where the extra help was and we were told--see that board up there? Well that shows your connections. Look for your destination and it will have a gate and time. If you can't make the first one listed, go to the next, and so forth. He said this in a very rude and sarcastic manner.

I had turned on my phone only to find I had missed a call from Delta about my missed flight--the call came while I was in air and prohibited from using my phone. Ironic! I was lucky to have hour to get to the gate of my later flight. My husband called me to tell me that according to the Delta website, the plane for the Atlanta/Richmond leg originated in New Orleans and was grounded. I went to the gate to get my boarding pass and was told that I would have to be standby, that I didn't have a seat. I handed over my schedule showing confirmed, awaiting seat assignment asking him what does this mean. He took the schedule without a word and he printed something, slammed it in front of me and said, is this what you want? That threw me, but I bravely went on and asked if another plane had been found for this flight. Several others who had received calls from their relatives about this had come up behind me and they chimed in. The gate agent said he couldn't release that information. Say, what?

We did board, and I did get to Richmond however this is the worst experience I've had. I fly a lot for work (I'm Director of Human Resources) as well as pleasure and I've never seen the total lack of communication, lack of clarity or the lack of personal responsibility ownership shown by the majority of Delta employees I had contact with. I am appalled.

As the plane landed in Atlanta, a voice announced that all passengers should remain seated. The officer came up to me and asked me to follow him. I cannot describe my feelings as I was whisked out of the plane like a criminal. I was "welcomed" by a number of policemen and women, taken to a secluded place at the airport. I had to wait under guard while the "lady" was explaining her case. After some time, I was told that no charges were pressed against me but that I was forbidden to go on with my other Delta flights. I had already lost the connecting flight to New Orleans. So, I had to pay for a hotel near the airport and book other flights (US Airways) to and from New Orleans.

My complaint concerns the financial aspect of this misadventure. I'm asking moreover to be given apt compensation for the unacceptable, demeaning attitude toward me. I am Professor of American Studies at a French University and intend to pursue this case and publicize it in the French and European media that are accessible to me, unless I get fair compensation for this horrible experience that I had to undergo for no reason whatsoever.

What I got and what I have experienced on July 15th, 2010 was a total disregard for that moral contract and an unacceptable level of responsibility by Delta Airlines. I am a platinum elite flyer with Northwest Airlines and the Delta influence on the new combined company makes me want to throw that all away and go back 15 years and rejoin Continental. I had a simple flight from Minneapolis to Cleveland that was disturbed by a maintenance issue. Fine, I allowed for that, I was coming from Pusan, Korea via Tokyo, Japan, things happen. But wait, why can't I go on a later flight? Oh, the next flight to Cleveland is fully-booked. Well, what about another plane? Who knows? Here is my point.

I will do everything in my power to never, ever fly with Delta again. You have taken my favorite airline and ** it up. By the way, look into it. You will see that I have had 5 out of 5 bad experiences in flying with Delta - no video, no sound, delays, cancellations, etc. P.S. Search the web. I intend to place this everywhere!

The most irritating was that not one Delta employee was pleasant. At one point, I mentioned to the agent at the gate that since they get paid for dealing with the public, they could at least smile. Of course, I got a very dirty look in return.

What was really outrageous was that both ways, my daughter was boarded last and sat at the rear (last row) of the plane. And when she returned to DIA, I stood in the gate area waiting for her to exit. When she didn't, I looked all around thinking I had missed her. People were beginning to line up for the next flight and I was beginning to worry - although she had texted me when they landed so I knew she was here somewhere. Then I spotted her coming down the jetway with an agent. She was told to sit in her seat until an agent came to get her and the agent forgot and left the area! She had been discovered by the cleaning crew. Thank you so much Delta!

There's an outrageous surcharges which might be legal but are completely unethical. I am appalled that, not only after paying almost double for my daughter's flight, she was treated to the worst seating on the plane. But the worst is that the agent that was supposed to accompany her and be responsible for her safety and welfare, completely forgot about her and left her on the plane. That's outrageous!

We are also in this airport without food because the entire food court is closed. if this is what being a passenger on delta is like, I promise to never use your company again and I will also respond to this situation on my Facebook page. I'm loosing out on three $4800 contracts because of a delayed flight by delta.

I attempted a check-in at the kiosk and was rejected. So I proceeded to the Delta agents. I gave my PNR number to the female employee, who fiddled around for a moment and apparently could not find my reservation. She said, "It looks like Delta lost your ticket." She consulted Abe ** who looked at the printed version of my itinerary (attached) and told me he could not find my itinerary in the computer. The female whispered something to Abe ** who pointed at me and said, "She's not elite." Abe ** was lying: I was a Gold at the time and now hold Platinum status.

I was very polite, but Abe ** was hostile and threatened me, stating he was going to put me on the no-fly list. I was forced to leave LAX, threatened and very, very shaken. I have contacted Delta many times and they refused to return my taxes and so-called "security" fees. They have refused me compensation for refusing my confirmed, paid-for and ticketed reservation. They refused to let me buy a ticket for the flight.

The purpose of my trip was to start a small business that could be done only at Oshkosh AirVenture, which happens only once a year. I was unable to start business and estimate $200,000.00 worth of financial damage. We are going on one year now and my statute of limitations for a complaint and charges against Delta are running out, which is what Delta had planned. I want to prosecute Delta.

We arrived in Memphis to a text message that the flight had been cancelled. We asked the agent at the arriving gate what to do. After looking through his computer for 5 minutes he stated, "there are no flights available to Miami today, you ain't gettin' out of Memphis till tomorrow". I stated that this was not an option as we needed to make it Miami today, and he sent us to another desk. The woman at that desk scanned our tickets and said that there was no problem, and that we were scheduled for a flight at a different gate to depart at the same time.

When we arrived at that gate, we realized that she was incorrect and our flight was in fact still cancelled. We were then directed to the customer service desk where over 20 people waited in line for the one and only Delta agent working at the customer service desk. We stood in line and at the same time got on the phone with the 1-800 number (since the customer service line was not moving at all). My husband began speaking with a customer service rep and explained we had to make it to Miami asap. She was very helpful in trying to assist us in finding a flight. She said the only thing she could find was a flight leaving in approx. 25 minutes from an adjacent gate. She told my husband that we were on the flight list and instructed us to ask the gate agent to confirm.

I walked up to the gate agent named Christopher ** and told him that my husband was talking to the Delta agent who told us we were on the flight. I asked him to check. He did not look up from his computer and said "You are not on this flight". I was a little taken aback and stated again that the Delta agent on the phone said that we were and asked him to check for a second time. Again, he did not look up from his computer, and said "I know you are not on this flight". At this point, I was thoroughly confused as my husband was being told one thing and I was being told another. I said to him, "I'm sorry, but you don't even know my name? " He looked up from his computer angrily and said, "This flight is overbooked by 14 so I don't need to know your name. You are not on this flight! " I wanted to scream and cry at the same time. I didn't know what to do.

Finally, a gentleman in a red coat came wandering by, and we stopped to ask him what we should do. We iterated the fact that we had to get to Miami and we didn't care how. If Delta couldn't help us, we just wanted our money back so we could go and find another airline if Delta was so unwilling to help us do so. He said to us that he had tried to help a gentleman this morning find a flight to Miami, and there were no available flights until tomorrow. There was nothing he could do. I said to him that I knew that wasn't true because the guy in line in front of us just got off the phone with Delta and had a flight booked to leave in 2 hours.

We were so frustrated we just wanted some help! He said he was not a liar and just kept saying he couldn't help us, but he encouraged us to go stand in the 20 person line so that they could book us for a flight for the next day. He was very rude, and he could have cared less that Delta had just cancelled a flight booked for 50 people with no options for re-booking them! I asked him for his name, and he said that he was not obligated to give it to me. I couldn't believe what I was hearing. His nametag said Michael **, and when I asked him for his last name he said he would not give it to me and turned around and walked away. He was a middle-aged Asian gentleman and I hope that this man is fired immediately! He knowingly and blatantly lied to our faces and did it so rudely that I couldn't even believe it was happening. He was supposed to be some type of supervisor, and he was the least helpful of everyone we met!

At this point, I felt like I was in an episode of the Twilight Zone! No one was helping us, everyone was completely unsympathetic and rude, and we had nowhere to turn! Finally, my husband got back on the phone with the 1-800 number, and I found a woman at another gate to try to help us. I explained to her that we had no choice, and I didn't care what airline I was on, but I needed a flight to Miami that would arrive sometime today. She seemed horribly annoyed but started typing away on her computer. She said she couldn't find us anything departing yet today.

Only my husband was talking to the phone agent who was telling him about 2 or 3 different options with other airlines. Only then did the gate agent begin agreeing that yes these options were available to us. I couldn't believe it! Michael T. told us that there was no way we could get out of Memphis within the day and all of a sudden there are a handful of available flights? It seems like it took us 2 hours of complaining before anyone would even begin to help us! I couldn't believe it.

The gate agent booked my flight on an American Airline flight departing in a few hours to Houston and then on to Miami. My husband was still on the phone with the Delta 1-800 agent so the gate agent turned to me and said that if my husband wanted on this flight, he would need to hurry because this was the last one she could do, she needed to go on break. I thought I was going to lose my mind!

We finally made it to Houston, and then to Miami only to find that our baggage had been lost. I couldn't believe this was happening. I departed the Omaha airport at 6am on Thursday June 17th and I arrived at my hotel in Miami at 1:30am on Friday June 18th. I spent almost 20 hours in the airport or on flights. I received my luggage the following day at my hotel, thank God, but I will never forget the way that the Delta employees treated us at the Memphis airport.

From many other airlines, we chose to give our money to Delta. It was Delta's fault that the flight was canceled due to mechanical problems, not mine, but never once did I complain about the cancelled flight. What I couldn't believe was the total disregard for my situation. I have never been treated so rudely in all of my life.

But on our way from JFK to Stockholm was the worst experience I have ever gone through, when we checked in at Orlando int., we saw that our seating were split up, going from JFK to ARL and asked if they could help us change that, and the answer we got was that they couldn't do anything there, we had to ask about that at JFK which we did as soon as we arrived and were told that they couldn't do anything because the plane was overbooked and that we should be glad that we had seats. I said that there was no way I would let my 4 year old sit alone on the flight, they said that I had to ask people on the plane to switch with me, is this really my job? Haven't I payed for my tickets?

This is not right that I should have to ask people that are sitting on an isle seat or by a window to switch to a middle seat. Here are some of our seat numbers: Me:17E, my 4 year old 36F, my 9 year old 36A, my husband 23E, my 12 year old 28E, my brother and girlfriend didn't have seats together with anyone of us either. I asked the stewardess to help me, they felt sorry for me but said that they couldn't force people to change their seats, so I started crying and was really upset and they wanted me to take my seat, in no.17 and leave my 4 year old alone in no. 36, for takeoff and then they would see what they could do. I refused and took my 3 children to get off the plane, when a nice family of 4 got up and gave us their seats.

Should it really have to be this way, that I almost had to get off the plane, all 3 children were crying because they are scared of flying and wanted to sit with their parents. I was crying because of the awful situation. I was embarrassed to have to beg people to change seats. My Children that are scared before flying got even more upset and scared by the situation and seeing their mother upset too.

I have flown with 15 different airlines in my life, all over the world and have never had to go through something like this. How can you seat children away from their parents? I was told that Delta has a policy of splitting families up so if something would happen, maybe someone in the family will survive. How can they say something like that? My husband had to eat a child's meal because they mixed our orders up and said that we had ordered 4 kids meal, but when I showed the stewardess our ticket showing we had ordered 3 kids meals, one gluten free, she put her hand up toward my face and said: "Stop! Don't say anymore! " And didn't even look at our reservations. (This was on June 3rd from ARL to JFK).

We payed a lot of money for this trip and was treated like low class people with no rights and talked to in a very rude manner (not on the flight from JFK to ARL). The 7 of us will never ever fly with Delta again and we fly 2-3 times a year, all over the world. All I can say is : "Shame on Delta for treating people like this, we regret ever flying with you and you made a long planned vacation into a complete nightmare." People came up to me afterwards, in Stockholm and asked how it went and if I was OK, that's how upset I was. And they all shook their heads and said that they just couldn't believe how we were treated, especially when we had small children. We were supposed to fly to Germany last week but my children refused, they were scared that the same thing would happen again. Shame on Delta airlines.

When I arrived the lady was very, very rude and asked me what the heck I wanted her to do about the situation. My exact words were, "Find my bag," and I walked out. I was told my bag would be on the 6:00 flight. So I waited and still no bag. After that I was told it would be on the 10:30 pm flight and that they would deliver it. At 1 am on Saturday morning I still had no bag and it never made it on any of the flights they told me it would. At 8 am on June 19th, I had 1 hour to go purchase enough stuff to get through the time I was in DC, and find a dress to wear to the wedding!

On Sunday, the 20th, I called the 800 number they gave me again and still nothing. I continued to call one more time on Sunday, and when I was leaving on Monday, I stopped and asked about my bag at the DC airport. She said it would be at the Omaha airport when I got home at 4:30 pm. I arrived in Omaha at 5:20, still no bag.

Every time I call I am waiting to speak with someone for at least 20 minutes. Two days in a row, the number was busy every time I tried to call. I faxed my lost luggage report on June 23rd twice, and on July 1st, they had no record of it. So I re-faxed it again for the 3rd time. When will I get my check to replace my items? And why is everyone at Delta so rude and act like it is no big deal. I lost a ton of time with family and friends and did not get to enjoy my trip because of this situation. Vouchers, a check, a phone call, something would be nice to have due to the fact all of the time I have lost even after I have been home because Delta messed up!

I will never fly with Delta again and I suggest that anyone who is going to fly with small children, choose a different airline. Thanks for ruining my vacation!

Eighteen days later, we flew home again with a connecting flight but this time we took our bags through customs and then checked them back in and only one of our two bags made it to Seattle. The lost baggage lady was swamped and said this happens every time a Delta flight comes in from NYC. I am home with a claim number that says my bag was not put on the plane in NY. My CPAP machine and my phone charger are in there, both of which are desperately needed now. I am fed up!

We were instructed to go to the delta service centers and get $6 vouchers for a meal and to speak with customer service via black phones to assist with our interrupted travel. We are on the phone talking to the representative and the only option we are given is to be rebooked on the very last flights of the day for both segments. While most everyone else received rebooking for the original flight, with only a change in departure, we were told that we could be stand by for that flight even though we just got off of it. When we asked about alternate airlines to get us home sooner, we were told that "I'm checking and it looks like there is nothing available." Not satisfied with the response, we go to gate 78 in terminal C wait in line an hour to speak with a gate agent. I spoke with Tracey. She was pleasant and very helpful. She was able to get us out of Orlando on our way to Atlanta on an 11:30 a.m. flight instead of the 5:30p.m. (2618) flight that was rebooked for us. All this time, the original flight hadn't been cancelled yet, the departure time just kept being pushed back.

Now, we are in Atlanta. We are placed on standby for flight 4995. There are eight seats available on this flight. Now, in keeping with Delta's rules, we are to be booked on the next flight that has available seats. We couldn't figure out why we had to be standby, but unbeknownst to us, we checked the standby list online. One, we are number 10, 11, and 12 out of 12 on the standby list. My husband attempted to talk to the gate agent and explain to her what happened, and she rudely tells him all seats are taken and she will speak with him in about 20 minutes, she was busy. I wish I knew her name, but she was Indian descent name started with K, wasn't familiar with the spelling of her name.

Traveling with two babies is not easy and we had already been sitting around the airports for hours by this point. There was an elderly lady waiting for standby as well. We were told that a few people hadn't showed up and that there was still one seat available. Unfortunately all but one of the late comers showed up which left two seats available at this time. Well, there was three of us. We offered to hold the three-year old in our lap even though we paid for a ticket. We understood FAA says 2 and under, no problem. We weren't even offered the two seats available, as we were the next three for standby. The gate agent gave one of the seats to the elderly lady waiting, and left one seat open. Wow! I would have loved to have taken my babies home at this point, they were both very restless.

My husband had no problem staying and in fact wanted me to go ahead and go. We were shocked that we weren't given the opportunity. We didn't give up any seats, we just weren't offered them. By this time, another gate agent came over to speak with us and we were very upset by this time as they had closed the doors. We insisted to what we had to say and we finally got the chance to explain to her our situation that we had been dealing with all day as the first agent didn't have time to hear it. She says that it was miscommunication and she apologized for the troubles, didn't help much. It is 4pm by this time, 10 hours since we checked in initially. She gave us another set of $6 vouchers for meals, which by the way does not buy a meal in the airport. In order to get an entree, side and drink, we had to supplement with our own money, and that was just to buy a regular hotdog, fry, and drink. Oh, and my one year old, because he wasn't a ticketed passenger, he got nothing, he has to eat too.

My biggest complaint is with the rude and impolite Delta representatives because they do represent Delta as a whole. We didn't like being felt made as if we were being punished for something that we had done wrong. This incident is all in response to something that was under Delta's control and could have easily been prevented. It saddens me to know that passengers virtually have no rights when it comes to air travel and the airlines only care about their profits and nothing else. Imagine having a nightmarish day as such with your family, a little kindness could have gone a long way to make the over 14 hour wait a little more bearable.

This was officially my worst travel day ever, and this is not the first time this has happened to me when flying Delta, but this experience will haunt me for some time. I am thankful that my babies will have no memories of this as they are very young. A lot of little details have been omitted as they didn't contribute much to the experience. By the way, there were several other flights out of ATL going to MLU that could have gotten us home sooner. They were on other carriers ie.. American and Continental, checked online. We were told there were no flights and weren't never offered a flight on another carrier.

I went to supervisor Roxanne ** who rudely said it was too bad and that he could not fly, even though there was at least a half hour until the plane was scheduled to depart. John ** came over and lamented that he was working overtime because there was only one agent checking in in his area and that's why it had taken so long, but Roxanne still would not allow my husband to check his bag and fly. In the end, I took the suitcase home and he went without it, as he has an important appointment in Italy tomorrow. I will never fly Delta again! Roxanne could have easily given an override. She just chose not to. When I returned to the gate to ask for her name, she then said that if I did not get out of the airport, she would call the police.

I'm wondering, do all Delta agents think that they are too important to be questioned? Is it really a punishable offense to try to plead your case, especially since my husband is now without his suitcase? I am asking that Delta send his suitcase to Milan on a subsequent flight for two reasons: 1) I will not be returning to Italy until August, and I am flying with a different airline and simply do not wish to have to pay to transport his bag, when he should have been able to take it for free and 2) he needs his belongings before then. This incident upset my children greatly, as their dad did not even have time to say goodbye, since we spent all of our time inside begging them to honor his ticket. He already had his boarding pass and had done online check-in, so the whole thing is really absurd.

My three year old daughter was sobbing for over an hour since her dad ran to catch the plane and did not kiss her goodbye. Bags miss their connections all the time, and they could have just let him check it in. It would have arrived late, but that's the worst that would have happened. I am forwarding this to the Department of Consumer Affairs, and I will send a copy of this letter to any and all publications that deal with travel-related and consumer-related issues. No one has the right to treat passengers that way, and certainly it is out of line to threaten to call the police on a passenger who is simply asking for assistance. It made me look as though I had done something wrong, which was probably the effect that Roxanne was looking for. Better to embarrass the passenger and his family than to simply accommodate a reasonable request.

In addition, the fact the John ** spent a good portion of the time complaining about working overtime due to under staffing problems at Delta indicates to me that Delta should be a bit more understanding and helpful with passengers who may have already waited too long to check in. I have two witnesses whose names I took and who have promised to support my claim, one of which told me that this particular flight was overbooked, and that most likely they were looking for excuses to bump passengers so that they would not have to compensate anyone for voluntarily giving up a ticket.

The whole thing is a disgrace and I await your response. Roxanne should not be a supervisor, since she is clearly using her "power" inappropriately. I look forward to your response. And of course, Delta should have been looking for passengers to expedite, since the lines were so long, not ignoring those that needed help.

Their attitude was it is due to weather, so get over it. There were employees who gave misinformation or just passed you off to the next person red coats and superiors both in the Detroit airport. To name a few, Toyce, a redcoat and her superior Barbara, the regional manager of Delta, as she stated. I will never fly Delta again! Passengers don't mean anything to them, only making a dollar. I had to purchase 6 new airline tickets through Southwest to get home on Thursday morning instead of Friday.

Everything sounded ok, but then d price of the ticket on the date we wanted to leave was way too high, so the delta rep asked us to call back a few days later because the prices change from day to day. We called a few days later and that was how this whole mess started. The rep we spoke to this time told us there was a fee of $100 each, I wasn't sure if we were to do that so I told her I'd call them back after I spoke with my husband, called them back, different story yet again. Now the rep said that a minor that's 6years old wasn't allowed to travel with a flight that'd have a stopover, it continued from my call to d other and things kept changing, some reps hung up on me because I asked to speak with a manager, others placed me on hold for long periods of times because they had no clue as to what their policies were, and so on and forth!

We finally decided to book their flight from jfk, and drive them to new York jfk where (according to what we were told) we would take them straight to delta's counter which then the person (part of the flight screw) would take our kids with them, board them and hand them to their grand dad. After all the traffic, we got to the airport, went to d counter just to be told that there wasn't a person the escort them, that we were to take them through security, follow all the way to the airplane and then hand them over to the flight attendants!

After all the commotion, they now said we were too late to board. I was floored n called delta immediately. The rep said I would re-book your flight for tomorrow but their system was down so I should call me back later. Which I did several times to a message asking for me to call back. I finally got somebody on the phone at 1:45am.this rep now told me that my children's tickets had been canceled! Asked to speak to a manger who now scolded me, refused to give me his name, told me to call their customer service and he proceeded to hang up! All I want now is a full refund and there's no way we're ever going to fly delta again, neither Are we going to just let them keep our money! Please if there's anyone who knows how I can get my refund, email me. Thanks.

The flight came one hour late to Atlanta and waited another hour for a gate availability. However, by the time the passengers got off the plane, they were told that their flight to Moscow already left and didn't even wait for them for an extra minute. And yes, nobody from LAX relayed the information about a group of 28 people at the gate in Atlanta! When twenty eight Delta Customers ran to the gate, this was the first time Delta's representatives in Atlanta even knew that a group of 28 delayed passengers were supposed to be on that plane! Who is the moron in LAX who failed to follow Delta's own standard operating procedures about notification to the next flight about a large delayed group?

My wife was then re-booked on Delta flight #68 through Copenhagen. She was given even a boarding pass and her seat was confirmed. Right before going to the gate, she volunteered to help Delta representative with a passenger who spoke only Russian and didn't speak English and needed re-booking for the same flight. When she finally got to the gate (45 minutes prior to departure, they just announced boarding business class), turns out that Delta agent booked the same seat to my wife and then to the person she just helped translating for! How ridiculous is that?

So, my wife was kicked off the plane again! She's sitting at the airport in Atlanta. The lady who booked the same seat twice in the span of 15 minutes is already gone home. The supervisors are telling her that there is nothing they can do. Delta's level of incompetence and indifference to customers is beyond imagination! Delta supervisor Eric in Atlanta, badge # **, told her pretty much that he's not even going to help with anything, and just left.

A supervisor by name of Russ in Seattle at Delta's Reservation system, told me on the phone that he "thinks that she was just late for boarding", which he assumed from the conversation after I told him that my wife helped Delta's international customer with re-booking. After which, he, in very rude manner, told me that there is nothing he can do and that she has to resolve it at the gate. I've lived in the Soviet Union for 26 years before immigrating to the US. I can't remember the same horrible indifference to customers! My wife got sick at the airport in front of Delta's counter, nobody cared! She missed her Friday appointment in Moscow, nobody cared. This is the most ridiculous airlines!

At the end, I made a complain to to chief flight attendant and also wrote a complain to Delta about this man. But still haven't heard from Delta. I don't think this is fair. I tried to avoid a confusion inside the plane because you know how things are nowadays but they are getting way abusive with type of issue. I felt so helpless, mistreated, we are costumers is our money that pay for their salaries and from my point of view, they have to be at least polite and respectful to us. That guy belong to jail, he doesn't know how to treat passengers and Delta won't do anything to avoid future incidents like this one and many others above. I felt mistreated, disrespected and helpless as this man impose his authority over me, not giving me a chance to go to someone else and defend myself neither make a complain about his rudeness. As I was tired and trying to get to my destination, I avoid confrontation and did not want to cause problems to the other passengers and also avoid a shameful situation inside the airplane. I had to shut my mouth while that man yelled at me in front of my daughter and the other passengers.

I knew mine would not make it with hers as soon as he said what he said. It’s because he had control over getting our luggage to us. I do believe that he was very rude. I understand cancelling the flight - better safe than sorry. I do give Delta credit for that.

We came to the airport on Monday, June 7th, but were surprised to note that we had no confirmation for any Delta flight that day either, but our confirmation was for Tuesday the 8th, although we had a confirmed ticket from the travel agent of Delta to fly on the 7th. Again, we had to go through the process of ratifying our flight through Delta for the 7th, which process took two hours. However, the travel agent said we had to get off at Brussels and not at India. We were never informed that our ticket through Jet Airways was not cancelled for the 6th, nor were we told to cancel it ourselves.

I called Delta and the supervisor who answered coolly tells me that it was not Delta's responsibility to re-route my ticket, while it actually is the onus of Delta to do so. Also, she tells me we were scheduled to fly through Atlanta, which was never ever a part of our itinerary. She coolly tells me she will be happy to give me the number of their legal department in case I want to file a claim. She was never sorry for what had happened. Delta messed my international journey completely and I was left stranded at the airport with my two kids.

I followed Delta's baggage recovery procedure and all subsequent attempts to contact Delta to check on the claim status were met with rude and uninformative representatives. After waiting the requisite 12 weeks, I still had not heard from Delta, so I sent a complaint email and all necessary documentation to the CEO, Richard **. He did not reply, but instead his assistant let me know that 1/3 of my claim would be "happily" paid via check. The payment was determined based on the "Montreal Convention". Delta has treated my luggage as "missing or lost" not as a security breach/stolen luggage.

If Delta agents took the liberty of taking my luggage into their care at my final destination, they should be held responsible for its contents. It was worth $4,525 of clothing/jewelry/business documents. This was supposed to be a piece of carry-on, thus included items that I would not normally put into checked luggage.

I called today to make the reservation (June 8, 2010), talked to Rose and was given a reference number then transferred to manual issue. At this point a Ms. ** tells me it is better to discard ticket and purchase a new one. It would be cheaper than using existing ticket. I asked why they did not inform me of this from the start, response was "I do not know but you have to pay, recommend you purchase new ticket it will be cheaper". I was transferred to manager, Ms. Vianca **, explained situation and she said it is your problem Delta will do nothing for you, confirmed that it would be cheaper to buy new ticket. Manager needs training, lost temper and said she would hang up.

[Their] staff needs to be taught customer relations and to give the full story when a ticket is changed. I shall become one of [their] most vocal critics. Delta airline customer relations is the worst I have seen or experienced.

I've used SouthWest and Jet Blue and they don't charge for unattended traveling teenagers and they're added charges are up front. Why does Delta bury the added charge at the bottom of the third page? Then hit my teen with the charge at his check in instead of charging me when I purchase the ticket? I complained to Delta, the rep was rude and in brief said tough luck. Delta needs to put the charges upfront.

On June 2nd, less than 24 hours of our booking, I received an email from J.R., Vice President of sky miles announcing as of June 2nd there are no longer any redemption fees. I called Delta to see if my $75.00 per person fee could be returned and was told no. I emailed the customer service dept. and they also replied a refund would not be given. How sad that they take advantage and penalize their customers. Less than 24 hours and they refuse to accommodate my request. I certainly can see why they are no. 1 in customer complaints. Before the merge with Northwest, I never had to pay a fee for booking less than 21 days prior. Is this how they want to keep customers. They are going at it the wrong way. Any reputable company I have dealt with gives you 14 days from date of purchase, that if the item goes on sale or they revise their policy you are entitled to a refund. 4225.00 out of pocket.

We finally took off at 5:55 p.m., got to ATL area but still not cleared so we flew in circles for the next 40 minutes. We finally landed at 7:54 p.m .but then sat on runway, unable to get up again until we got to our gate at 10:10 p.m. At this point we were told to find a Delta agent where our current ticket was scanned and we were given a new flight plan which included being stranded in ATL without hotel or car until next day at 11:27 a.m. where we would fly to Lexington KY then to Cincinnati OH then to Charlotte NC. We landed at our final destination at 8:30 p.m. next day. Our original flight plan got us into Charlotte at 8:35 p.m on the 28th. This was not acceptable for our weekend plans since we took off work to see family coming into town from other areas for a family reunion on Saturday that we would completely miss at this point.

We waited in line for over 45 minutes and then told our only other option was to be stranded in ATL airport for over 24 hours and then take a direct flight to Charlotte and arrive at 11:45 p.m., again getting us to our destination over 24 hours later than our original booking plans. Again we would miss our reason for going to Charlotte and felt we had no other option but to fly back to Fort Lauderdale since we were told it was not from overbooking but from weather in ATL but then later informed by airport announcement it was due to irregular operations and incremental weather in other areas that grounded so many flights.

While waiting for our flight home we talked to several other passengers that landed at 6 p.m., 6:30 p.m. and 7 p.m., which would have been our original landed time. When we took off our flight had been cancelled and we feel that we should have been given a choice to stay and get our money back instead of spending six hours on a 1.5-hour flight and then being stranded and forced to miss our weekend plans, and ultimately fly back to Fort Lauderdale getting in at 2:30 a.m. So total time at airport 12 hours to get nowhere. When we spoke to representative we were told we would get back a portion of our money for the Ft laud to ATL trip but I'm confused. When I booked to go to Charlotte and [they] could not get me there in a reasonable time amount say the same day for a 4.5-hour drive or 40-minute flight that I would not get a full refund. After all I was at the airport. I made my flight on time. I was not the one that overbooked the airport and cancelled the flight. I am a frequent flyer and take domestic trips 2-3 times a month and international trips 1-2 times a year. After this experience I will not be flying Delta or through ATL if this is how [they] treat [their] customers. Ruined holiday weekend, took off time from work to get nowhere, won't give our money back although before we left knew the flight in ATL was going to be cancelled.

The flight was leaving at 10:50 pm and arriving in Detroit at 6:14 am the next morning. I was not informed that they could not be on the flight until after they had boarded and I was almost out of the airport. They paged me to return to the gate. Ms. Penny ** did not talk with me directly although I requested that. She was on the plane and I had to talk with the gate representatives about the incident.

Penny ** did not give them a good reason why my boys could not board. They were unaccompanied minors, ages 13 and 16. The other staff at the gate could not understand it because they said Delta policy allows minors to board on a night flight. They said the pilot has the final say and Penny ** was talking to him about it. After everyone was aboard, the gate representative told me the pilot would allow them to board. As they were going toward the ramp, they were turned around because Penny ** had adamantly refused to seat them. Even though the pilot said they could board, Penny ** still would not allow it.

Because of Penny **'s lack of customer service and not wanting to be responsible for them, I had to get them scheduled on another flight for the next day which really inconvenienced me since it was not a direct flight and they had to change in Atlanta with a 2 and 1/2 hour layover. My intention was for them to sleep on the flight and their dad was to pick them up in Detroit the next morning. Because of Penny **, the flight to Atlanta left at 1:00 am and their dad had to rearrange his schedule to pick them up in Detroit. I don't understand how one flight attendant can determine who she will be attending to and who she won't or that she has more control over the plane than the pilot does.

No representative at the gate would give me her last name. I think I should be compensated for the entire trip and it should be completely complimentary due to her rudeness and lack of concern for the customer, especially since I was not allowed to talk with her myself. I don't know if she saw that they were African-American and that bothered her or what the problem was but it was very unprofessional of her to treat me and my sons that way. The whole experience was totally unexpected, unexplainable and unwarranted. I would hope some action will be taken against Ms. Penny **.

I said send them to Birmingham to my parents home because I was afraid they would be lost. When Delta came to my parent’s home my folks said send the bags to Rio. When the bag arrived 14 days into the vacation it was torn and items were missing. Delta has ignored my emails, letters, even a judgment from Al. sm. claims court. I'm sure Delta has broken federal regulations with what they choose to do to me. What can I do? What a headache!

I had to wait for hours each day (until 2pm) when the Rio baggage office would call and say, they didn't send your bag on last night’s flight. So most of my trip was spent shopping for items I needed, spending money that I had set aside to have a relaxing vacation. And then the bag came to me after 14 days inside a plastic bag with the contents half inside half out. So I had to even buy a new suitcase and found some items, a pair of sneakers, missing. I saved many receipts and made a claim sent everything to Delta, now they are telling me the record of this is not available. They want me to start all over again. Meanwhile I went to a small claims court, dealt ignored this and ignored the judgment. I guess when you fly with delta they can do anything they want and there is no way to make them accountable. I was a gold med. member. I’ll never fly delta again!

The ground crew is extremely impolite and under-qualified to deal with the customers, especially because none of the questions asked were answered. The aircrew, with a few exceptions, might as well be exchanged by robots because they could never inform us about anything. In addition to seeming unwilling to work, or even better serve. The meal vouchers do not feed one person (note: I am a woman and eat significantly less than a man). If meals have to be paid for, the value should be refunded. Also, the food served on the international flights is inedible!

The fact that there is no possibility to upgrade on International flights shows that the company is extremely late in terms of service to satisfy its customers. The temperature of the airplanes is too cold. The connections available are not suited for eventual delays. My flight was scheduled for 1 hour and 15 minutes after I was supposed to have arrived but due to the delay, I did not make the flight. And unlike the ground crew on arrival I thought, I was not going to vacation in Brazil and have a good time. I was going home, to a day's work which I missed!

All in all, the flight, service, everything airline related during this trip was terrible. I will most likely never fly Delta again.

Although I arrived early, in my distracted emotional state, I went to the wrong gate. I had been waiting there for nearly an hour, when a counter staff person came and found me (A7) and escorted me to the correct gate (A9).

Arriving there, the supervisor of the gate staff very volubly and irately began berating me, saying how much trouble I was causing them. I was taken aback by her vehemence. At this point, I was not the last passenger to arrive. They were still waiting for 4 others who were late but she wouldn’t let me board yet. I apologized and she continued to yell at me.

I offered to pick up my bag the next day in Tokyo if they had to put it on a later flight but she continued to shout at me. (At this point, they were already putting my bag back on the plane. I overheard another staff woman tell her so. I offered to wait for another flight (I was on a buddy pass). She rejected this idea and continued berating me. I explained that my father was dying and that I was distracted. I apologized to her again yet she continued to harangue me, ignoring my apology and my offers to accommodate them.

After 10 minutes of this, the other 4 passengers arrived and she let them on the plane, all the while continuing to verbally abuse me. She seemed set on working herself up, escalating the situation, making a show of her authority, displaying her anger and trying to humiliate me by persisting in hurling abuse at me. She had held me back at the gate to make it appear that I had been the last passenger to get to the gate. Then she walked me to the plane door, yelling at me all the way.

I was appalled by her histrionics, her refusal to be appeased by my repeated apologies and suggestions, and her lack of sympathy and sensitivity about the mental anguish that I was experiencing. When I asked her name, she snapped, “My name is none of your business.” Three other Delta gate staff (two females and one male) stood by and witnessed this but said and did nothing. They were clearly intimidated by her.

This woman should be held accountable for her appalling behavior. She should be removed from a management position (I was told she was supervisor), and she should not be allowed to deal with the public. She should be required to have a psychological evaluation and to attend anger management training as well as sensitivity training. She should be required to serve 100 hours of community service at a hospice so she can learn to have compassion.

If passengers are expected to behave politely while traveling, there must be a code of etiquette that should be followed by Delta staff: not only the flight crew but the ground and gate staff as well. Everyone, travelers and workers, has the obligation to behave and the right to be treated civilly.

They are way past the 12 weeks period they stipulate as the time it will take to process my claim? To repeat to anyone who is unsure. Delta, as mercenary and cutthroat when it comes to dealing with complaints and baggage than any other airlines in the US, they truly could not care less. I have lost a bag and contents on Christmas even work 1.4k and have wasted many hours filing a claim and following up on the telephone, all completely wasted time. I have no bag and no compensation.

I immediately contacted one of your phone representatives who was very helpful and apologized for the change. She had me scheduled to fly on an 8:25pm flight DL674 to Detroit. When I tried to get my ticket from the kiosk, I could only see the 11:15am May 13 reservation. I then went to your ticket counter and after waiting for 30 minutes in line, I finally talked to one of your counter representative who would not listen to or even look for an alternate flight on the 12th. She finally agreed to look and found the 8:25pm flight to Detroit, Michigan. I had only 35 minutes to get from the ticket counter to the gate.I was the last person on the flight and made it to Detroit at 10:17pm on May 12th. Here is where the major problem began.

I could not wait for a flight the following day, as I was leaving the Detroit area with a group of people at 7:00am on May 13 for Kentucky. This trip was the reason I was leaving Atlanta and heading home on Wednesday. When I arrived in Detroit, I had to take a Metro Car home ($70), as my car was still at the Flint, Michigan Bishop Airport.

I traveled with my group the following morning, leaving my car at the Flint Airport. I was not concerned at this point, as I had reservations to fly back to Atlanta on Sunday, May 16, and return on the 20th. The difference was this reservation on the 16th was Detroit Metro to Atlanta and Atlanta to Detroit Metro. Again, I was willing to absorb the additional parking cost to leave my car in Flint from May 12 to May 16 to be able to go with my group as planned. At this point, I am out of pocket $110.00 additional--the regular parking cost for the 16th through the 20th. I would have to pay anyway had I flown out of Flint, so this was not an issue.

I contacted a Delta representative named Terry in Tampa, Florida. I explained that my return flight to Flint, Michigan had been cancelled and I had no choice but to take a flight to Detroit, Michigan on May 12th, as I had to leave Detroit with a group before Delta could get me back to Flint. I told her that my car was still at the Flint, Michigan Airport and needed to change my flight the following week to fly into Flint on the 20th instead of Detroit, so I can get my car. She put me on hold for about 10 minutes.

She came back and said I could change the ticket, as there were still seats available on the Flint flight (22 were available). She said the cost would be an additional $540.00 to make the change. I reminded her again that Delta had cancelled the flight to Flint and that I did not miss the flight and was not looking for compensation for any of the additional cost I had to incur to get home, leave my car at the Flint, Michigan airport parking or get to the airport on Sunday for my return flight to Atlanta. All I wanted to do was get to Flint on the 20th to get my car. She put me on hold again for about 15 minutes.

When she came back, she said that when I accepted the return flight to Detroit, it completed their obligation on that ticket and any changes to a later flight would be viewed as a separate change. I asked for a supervisor as her response did not make any sense. I was not looking for compensation and would be filling a seat that was empty.

About 10 minutes later, Louis, the supervisor at your Tampa, Florida center came on the phone. I asked if he was aware of what had happened and what I was requesting, and he said yes. He said Delta had completed its obligation on that ticket when I agreed to fly to Detroit. The next reservation had nothing to do with the previous reservation and that it would be $540.00 to change my next flight to Flint. I said this made no sense at all. He said the only thing he could do was reduce the cost by $100.00; that was the best he could do.

I said to him that I am not a first-time flyer and know this happens and that the supervisor has the ability to make changes and adjust cost. He said he would not do anything more.

As I write this, I am back in the Atlanta Area, Flight 1013, Sunday evening, Detroit Metro to Atlanta. My scheduled return is Atlanta to Detroit on May 20. My car is still in Flint Michigan, and I will have to get someone to take me to the Flint Airport on Friday to get my car.

If you check my status, you will see that I am a frequent customer; and because of a supervisor who is unwilling to think outside the box, I am forced to absorb the following cost and inconvenience:

Total out of pocket expense to me because Delta cancelled the original flight (1766) on May 12 $145.00

Now I have a car at both Detroit Metro and Flint Bishop. The aggravation and inconvenience fee is priceless, and the dedicated and loyal customer relationship is destroyed.

I did not spend $5000 on my Delta airfare just to have a Delta ground employee shout at and embarrass me in front of everyone. With this experience, I was already turned off with Delta. My flight crew was fantastic, but I meet this employee Yoko **. who doesn't respect passengers. I flew on business elite and is on Sky priority.

I hope you can give me justice on this. I may have dressed rugged, so she didn't realize that I was a business executive on business trip. A lot of people saw her scandal, and every single one of them are appalled by what happened and similarly turned off with Delta already. Please help. Is this the Sky "priority" I get?

We arrived at Hartsfield 6 pm and made our way to the gate. Once the flight to Chicago left, a woman in a red coat began to help an individual as he had been inconvenienced. Standing behind him, the woman advised me that he was being helped due to being inconvenienced. I told her that we had been through one heck of a day, too. She said she would help as soon as she was finished. I told the woman (Laketa **) about our day. She offered some meal vouchers ($58) and stated that she could give us $200 each for our inconvenience, but said that we would be better compensated discussing this with corporate customer service. Laketa also mentioned that had we all arrived earlier, that we could have made the 1814 flight to Salt Lake International. We got onto the plane for our 2130 hours flight to Salt Lake

In Salt Lake City, we arrived at 2330 hours (for a total of 11 hours delay) and picked up our bags which were waiting for us, the only thing that went right the entire day. Below are cost impacts to us. We elect to stay an additional day due to Delta Airlines incompetence. The reason for our election is that we believe that an airline cannot and will not dictate our vacation dates or duration. Additional costs: Dogs $100, Lodging $234, Transportation $33, Lunch $100, Flight refund $800, total $1267. The basis for these costs mentioned above are as follows: Dogs: we boarded our dogs for the duration of our vacation. The costs associated with this is based on a phone conversation with the vet on 3/30; $30$/dog X 3 dogs. Lodging: due to arrival to our lodging at 1AM, we are asking for a full day’s lodging as we were not able to experience the full benefit of the location for that day. The basis is of a phone conversation and Web quote from a travel agent. Transportation: transportation costs are on the basis of a change to our itinerary within 24 hours to the date and time of our travel need. Lunch: lunch cost is based on the amount of delay in Orlando and what was available at the time of day. We chose Outback as our lunch Flight refund: flight refund basis is on what Laketa ** offered as a flight credit. We believe this is a required refund not a coupon for a future flight as this experience is not what we have been accustomed to flying Delta airlines for years on business out of MLB.

Phone call to customer care on 3/30/2010. My phone call to customer care wasn’t pleasant. The person (did not give his name) I spoke with did not handle my call with the level of customer care I expected. He told me that the flight was cancelled at 10:22AM, not before 7AM. That isn't correct. I was given an option of $100 per person credit to a future flight with Delta or nothing. I asked that he reevaluate the amount of compensation and he refused. He also stated that he was going to close the complaint after I told him not to. Once I asked for his supervisor, he hung up on me. I don’t believe this is how customers that have given Delta Airlines multiple opportunities to earn business should be treated.

Why in the world would I have accepted a reduced fare of $608 each, when I could have made the online reservation for about half of that. In addition, this reservation required that I make a Saturday night stay over, fly out at 6am and we agreed as we knew that the trip was going to be costing us a lot of money in addition to the airfare, for funeral expenses. We flew from Charlotte on May 2nd to Albuquerque NM and returned May 9th. Our confirmation number was EK9SCS. We have never flown Delta before, we normally fly United, so this is my fault for choosing Delta. I am very upset and will not pay for the $20 each and will not pay for the additional $608.20, and we will not fly Delta ever again. I am on a very limited income, but at any income, I would not be satisfied with being charged double, on a discounted or seemingly discounted fare.

Now here is where I wish to compliment the kindness and consideration of the gate agent for her understanding and help. Unfortunately, I did not get her name. But she was an African-American lady of short stature (5.0 to 5’4”) tall with short hair. I was happy to see that the plane was still at the gate although the door to the ramp was closed. Completely out of breath, I motioned that I was to be on this flight. Their agent then informed me that I was late and had to make the next flight. She had the audacity to tell me that I should have been on time. Now I'm mad. It wasn't my fault. I said, "Doesn't your company communicate that there are persons that need the connection when planes are late?” She said they did, but it was the company policy not to hold flights for "just one person". Now I'm really angry and extremely insulted. Oh, I'm not important enough for the airline to uphold their contract when it’s their fault I'm late.

Understand that the plane is still at the gate. I admit I used explicative in my dialog. And also admit that that was wrong for me to do, but never once were they directed at the agent only the situation. But apparently, this agent was gonna teach me a lesson. Now here comes the cherry on top. Up walk 3 other travelers for the flight. It’s now 12:17. She has been arguing with me for almost 10 minutes now. Another agent and her work to get seating for the other 3. But she says, “Not him", meaning me, "he doesn't go." Oh, she’s gonna show me just how powerful she is. Is this how this company's customer service works? I completely understand that agitated and stressed customers are unpleasant to deal with, but as you probably know people do odd things under stress and that's part of the job. Never once did I direct any insult or threat towards that agent, but her insults to me are inexcusable. Even after I apologized and begged, I begged her to get me on the flight; she was determined to make me suffer.

Now this experience does not change my opinion of this airline. I have always had good experiences with it, and I do intend to use again in the future. I make this run 3 to 4 times a year and will be planning the next one soon. But I would like them to know that that agent is the one that caused me to miss my 10-year-old daughter’s final concert and have to listen to her cry later that night because I wasn’t there as I had promised. I hope the boost to that agent’s ego was worth it. I had to deal with a very upset and crying 10-year-old and missed an experience with her that I will never get back. Thank you for listening.

As he spilled drops on my clothes when waving his newspaper, I asked him to go back to his place. And he did so. As I saw that the flight attendant had a very rare way to pour drinks into those plastic cups, I declined politely to have a drink. Her way to pour in drinks was the following: She took two of those very weak plastic cups in one hand and poured in liquid up to the top. Then she handed with one hand those two, up to the top full cups to the clients. As I saw, she often spilled some liquid that way. But obviously she took pride of her artistic talent. Some time later it was on my turn. The woman came again with her cart and started to pour in drinks her way: Two flexible, thin cups in one hand. With the other hand she poured in the drinks.

At first I thought I could communicate with her in an educated way. I asked her not to pour in the liquid into two cups directly over me. I told her that I was flying to a very important reunion to clients and couldn't afford to come with dirty clothes. And it would be very annoying for me having sticky liquid on my hands and clothes. She reacted: "What do you want to drink?". I told her what I wanted to drink. "What does she want to drink?", she asked. I asked her to give at first one drink. And then the other drink. She only repeated: "What does she want to drink?", and then she started her annoying way to pour in liquid in two weak cups holding in one hand.

Even if she were an artist, she couldn't be sure not to spill liquid as every aircraft can suddenly tremble or jump into air holes. As I begged her to be careful, she even came closer to me while pouring in her drinks. And then she handed me both cups the same time. As I hesitated to grab them, she pretended to let them fall so I had to catch them. Liquid spilled over my fingers. I couldn't defend. I couldn't run away. It might not be so obvious to the management of Delta Airlines but running an airline is very different to running a hotdog stand. In a hotdog stand, I can run away. In an aircraft I cannot run away. In an aircraft I am completely in the hands of other people. And I must be able to rely on them completely.

It's absolutely not okay when a flight attendant provokes flyers, threatens them and treats them with violence. That way she creates unnecessary danger. Please tell me exactly what I can do the next time to prevent such a violent attack. Please don't tell me I should talk to the responsible flight attendant. He saw the incidence and told me I could complain with Delta Airlines. Obviously he didn't await any disadvantages for that employee's aggressive behavior. How it is possible to treat clients well demonstrated, some hours later the flight attendant on the connection flight Delta 2296 Minneapolis to Omaha: She handed clients can and cup.

Three weeks later, I received my credit card statement and found out it was billed to my card. I called and complained, talking to 3 different agents. I told them the agent walked me through the process. I already know whom to book with a credit card online, but the voucher was different. It is funny they could find out that my voucher numbers weren't entered. I know I entered them, but they had no record that I had talked to the 3 agents who walked me through the process. All they could say was "I'm sorry. There is nothing we can do." I am too, but it cost me when I'm sorry. With a corp. as large as Delta, there is always something they can do!

The whole experience in my view can be summarized in one phrase: Delta intentionally using all means legitimate, semi-legitimate and non-legit trying to milk money out of its passengers/customers going over their bodies with no care for kids or women towards the profits.

The agent refused to escalate the incident to superiors who could have potentially assisted us with baggage and check-in when time still permitted after I repeatedly asked her for that.

But that's not all. When getting on our flight was not an option anymore, the agent refused even to issue us tickets for the next available flight again blaming the computer for not letting her do this. She lied to us that the computer system did not allow her to issue tickets for the next flight and only 3 hrs prior to departure. The next flight was in 7 hours. Besides the fact of losing the whole vacation day, we had to struggle with two little kids at the airport not even knowing whether we can get on the next flight or not. We were not prepared for that with no diapers at hand, no food for baby (cannot eat restaurant or junk food), screaming all the way. It was a complete disaster and no help from Delta that created this chaos. Finally, after one employee did actually help us by issuing tickets and checking the baggage, they have charged us $200 for changing a flight even though they caused it in the first place.

And what was customer service doing after the complain? Nothing constructive, there was no compensation, no resolution and just "we understand", "sorry" and "hope it won't happens again". This is absolutely useless and resolution-less customer service, unprofessional, unaccommodating and heartless personnel equipped with guidelines but no heart.

After finally booking the next flight, which was 2 days later, I had it made through the flight out hoping my baggage was on my destination and not damaged. A representative from NY baggage claim had called my daughter in FL saying if my mom didn't make that flight today, they have to trash that perishable item because they couldn't carry that long. My daughter had explained to Michelle that they had hoped it wasn't damaged because this would have been all avoided if the agent in FWB, FL named Mike was irresponsible as doing his job right. This caused my daughter 2 days off from being overwhelmed trying to get this information where my baggage was and if they (Delta) knew where it was from the beginning. We wanted a family in NY to go ahead and pick up the cooler when it landed to prevent it from being damaged. This was one big chaos that could've been prevented if somebody cared or willing to take the time to help assist in a professional manner.

Since the new airplane safety regulations, airport and airline personnel feel that they can treat passengers in any way they feel like. They forget that their very existence is defined by the paying passengers. The Delta employee is certainly in the wrong occupation because with her attitude, she should not be in any customer facing career. Any other customer focused employer would have fired such an employee, but obviously I cannot expect the same of Delta, at the very least, Delta should severely discipline her. I will pursue this with other regulatory authorities, too, until Delta provides me with a satisfactory resolution. It's pointless to write to Delta Customer Care because all you get from them is a hollow apology in a standard template form without any real resolution. I have tried contacting them with other issues in the past.

I can confidently say that it is the worst airline to travel in. Since I live in ATL and the weekly trips that I make are serviced best by Delta, I have very few options. Added to customer service woes, they always over sell flights because of which they block seats in front and paying customers cannot select an appropriate seat, not to mention the departure delays, so that they can optimally bump off passengers. I suffer from air sickness so I prefer to take a seat in front, but there is never any available. I have been traveling with Delta for the past 3 months and almost every flight has left a bad taste in my mouth for one reason or another.