Delta Air Lines Reviews

Once we were in Paris we had to wait additional 45 mins as there was no gate available. My origin was Prague and me and my two little children (7,9) had to take another plane. I expressed my concern about missing my next plane to the flight attendant and was told I should make it. Well that didn't happen and after rushing to the next terminal w/ two kids who hardly slept and ate the flight AF5032 operated by Czech Airlines as OK0759 we came to find out they left without us!!!! I asked several people where to go and who to talk to, took me 2 hrs to find someone who actually was willing to put us on another flight. We ended up leaving at 1:25 pm.

I'm so frustrated and disappointed with my experience flying Delta/Air France and find this unacceptable considering money I spent for 3 flight tickets. This is by far the worst experience I HAVE EVER HAD!!! My flights were delayed in pass and on a multiple occasions the next flight would have someone waiting for us by the gate. The unpreparedness of the crew and unorganized structure cost us to miss the plane, make additional arrangements and I'm not speaking about the cost of parking in Prague, food/drinks at the airport while we were waiting. I have filed a complaint with Delta and got automatic reply message saying someone will get back to me in next 30 days. It has been longer than that and sobs even bothered to apologize or give me an explanation on how come they were unprepared and so unorganized. I WILL NEVER fly Delta again!!!

This is the most infuriating response to hear in a situation like this but thankfully my boyfriend was able to book me with a different airline in 2 days so I can still see my family. Our hope was for just a refund or at least an airline credit that he could use since I can't travel with Delta since through the USA. Even this is apparently impossible!! For $300 they will let me use this ticket within the next year however at the same time support acknowledged with Visa problems. I most likely can't use any of their flights because they will all fly through the USA. This is ridiculous.

My checked-in baggage was only 11 lbs heavier and I could have easily fit some of that extra weight into my backbag that I carried on AND made a little extra bag to carry-on with me. Instead, I did abide with the rules and paid $92 for the extra weight because: I am aware that every passenger in economy class only has 1 free check-in baggage allowance. If the checked-in baggage is over 50lbs, every passenger must pay a fee, and one passenger can only have one carry-on bag and a small item such as purse, laptop case, etc. I would like to emphasize that I had a purse and a small backpack with me that I carried on the plane.

As I said above, I could divide the 11 extra pounds in my checked-in suitcase between my backpack and a small handbag for 5lbs. If I knew I could carry-on another small bag with me instead of paying 92 USD, I would have done it. However, instead I followed the rules and ended up paying for it whereas another passenger who has the same rights with me flying in economy class was treated differently. Coincidentally, I ran into this passenger in Paris at the transit gate. I excused myself and asked him whether he was able to carry-on all those four bags to the plane. He said that he was not allowed to put them in the top-stows, but the Agents let them check-in two bags at the gate at no cost!

Can somebody help me understand how a passenger was able to take extra bags on the plane at no cost and I had to pay a penalty for extra 11 lbs? In my opinion, this is discrimination. It is an unfair treatment and needs correction. After writing to Delta Customer Care, I did not get a satisfying answer or wasn't provided with any kind of solution. Instead I was told these were rules! I wanted to write this review on here and also seeking for help from higher authorities. I hope to get a solution that could be a sample case so that Delta would treat the passengers fairly and with common courtesy in the future.

After much talk over the phone he agreed to contact his supervisor to help which he came back and said the supervisor agreed to return the charge back to $120 each. Then I was over the phone waiting for the charge to be made when I notice $728.60 overcharge was made on my card. Then I freaked out and complained again when he apologized to me that it was a mistake that he would correct it. While I was waiting he came back and said his supervisor told him to reverse it to $408 per passenger Which I was angry and after much pain and anger I was let down by Delta Airlines. The customer service hung up. I am ready to go to court and will see them there. Don't play games with people.

I said being the flight leaves today, I have to pay another night at hotel and another day for rental car. I'm sure it would send me way over budget. They asked if they could give it a try and I agreed. 10 minutes later, they return with a flight out at 5 that evening for 142 dollars! I couldn't believe it! I thanked them repeatedly and booked last minute flight out. Upon arrival at airport, the Delta clerks were exceptionally friendly and helpful with my boarding pass and gate instructions. The flight attendants were warm and efficient and the flight was very comfortable. This is definitely the only way to fly! Thank you Delta for saving the week!

On my return trip we were to fly from Ft Lauderdale to Detroit then back to Pittsburgh, our layover was 40 min. I go to check my bag curbside and staff says "oh your flight is pushed back." I say "I'll miss my connection." He tells me to take my bag and shoos me off, very non caring. We go to main desk, they laughed and did not care that we needed to be in Pittsburgh, we have jobs. They tell us "stay the night here or in Detroit," because we can't fly to Pittsburgh due to weather! Other flights were on time and weather in all 3 cities were clear. They refused to pay for our hotel taxi and food. They gave us a hotel discount coupon that the hotels did not honor and knew nothing about.

When we finally arrived for our new flight at 4am the next day as we were told staff was not there. They showed at 4:30 and slowly began check in. The flight attendants in the first flight to ATL were rude and mean. If you hate your job find a new one! We got to ATL and had to cross the airport. Not easy in ATL. We made our connection to Pittsburgh and was so happy to be home. I'll never fly Delta again and will go Southwest. Delta's staff is rude and mean and non caring. The planes are old. They are cheap and have cheap deals for a reason. They are crap! Oh and legroom forget it! Prepare to be crammed like a sardine!

When I finally got a call back, there was a simple answer: "We can't help you." Great. I'm flying with an airline that can't help me -- or even offer any assistance. Furthermore, I hear that Delta has a 24 hour cancellation policy. What good is this policy if I cannot get in touch with anyone? Am I suppose to spend the entire 24 hours on the phone praying to get a hold of an "available" representative?

3) If your connecting flight is delayed they do not make the announcement, so if you are running (rather bolting) through the airport can breathe and stop running and de-stress.

The NY times article rating Delta as the worst airline for taking care of their customers and frequent flyer program - is 100% accurate.

As we were finally boarding (3+ hours late), I felt frustrated and a bit angry for us until I saw that 12 people were left stranded at the LA airport because Delta could not make their connecting flight to Costa Rica. Reportedly, the 12 passengers are still waiting for Delta to figure out what to do. I wish them luck. As a side note, many of the immediate staff attempted to help (Oberto was great!); however, two were extremely rude, and none seemed to have the authority to make 'things' right. Delta may want to review its policies--give staff on the ground the 'power' to 'fix' the problems.

My main concern is the galley where the flight attendant get our coffee, food - let's say refreshment for passengers. Do you know that the same rug that they use cleaning those seats is also the same rug that they use cleaning the galley? Imagine how dirty the seat tables, the armrest, window, sidewall, hallway, side armrest, the seat every agent has to wipe. All those, imagine using same rug where flight attendant get our food, same rug to clean the coffee maker the table where they cut the bread. Imagined a rug that used in lavatory. Actually they washed the rug but is it 100% clean? NO! When you do laundry at home you wash your bathroom rug. That bathroom rug after you wash it you put it back to the bathroom floor because it's for the bathroom only.

What about those DGS agent cleaning the aircraft lavatory? Same blue rug. By the way those blue rug they using it to wipe the floor of lavatory and galley. As a concern customer of Alaska Air, Alaska management should look to it or even send a secret agent to know what DGS SeaTac doing. And for my fellow customer don't order any coffee or bread. To be more safe for health a can of soda, bottle of water and chips would be better.

Ultimately, when I made that call, I was told that it would take about 8 business days to process my refund. Interestingly, it only took seconds for them to process my purchase and take my money. Due to them denying me a seat which I had purchased, I had no entertainment because I had packed my Ipad. I had to rummage through my carry-on bag for pain meds to enable me to endure the lengthy flight, since I have hip problems. I had counted on the extra room and the ability to get up and move around and even stand for a period of time. I filed a complaint days ago and have yet to hear a reply from them. Delta is a disgrace.

In their defense they offered me a coupon. At 73 future travel may be pushing it. With Delta I became Issue # **. I have a couple of pages of fluff that made no sense to me as far as an excuse. #1 I shouldn't have been able to enter the offer if they were out of seats, hence the bait and switch. #2 if they so valued me as a customer they should have made some kind of effort to appease me. I do have printouts of the price and the five flights that we would have taken.

Then at 545 I received a text that the flight will depart at 7:35, then at 6:31 I received a text that the flight will depart at 845. Then at 7:57 I received a text stating the flight will depart at 945. Then at 9:57 I received a text the flight will depart at 10:28 and at this time I was down at the gate C 13 and instructed by the employees there that we were waiting for our flight crew to come in, they had just landed and once they came in then we would be able to board and take off. Then not within 10 minutes on the sign it flashed the Norfolk flight was cancelled on the screen and the employees said the flight crew went to Rochester and we had no one to fly the plane to.

Go to Delta help desk to see how they can help us. Needless to say there are many of us heading up to the help desk. We were there for hours and there were only two personnel. Many of us got on the phone and call Delta, and many of us had been rescheduled - some for the 8:45 flight, some for the 1055 flight, and some for 325 in the afternoon. I believe when I called they told me I was scheduled for 325 and I requested an earlier flight. They placed me on the 10:55 and informed me that the 845 was completely booked and to stay in line and discuss with one of the persons there on getting a hotel and a ride to the hotel with some compensation.

After quite some time I arrived at the front of the line and was booked at a hotel in Long Beach Long Island and I could take a cab with the woman who also was going there just ahead of me. From the gate personnel to the help desk personnel, these folks were rude and very agitated that they had to accommodate so many people and some of those people were irate understandably but we all ended up laughing in disgust. We were fortunate many of us to get a hotel room but some were left to fend for themselves in the airport and had to sleep on the floor since the cots place out were all full. We made it to the hotel, got a few hours sleep. Luckily we had a very generous cabi who promised to return to pick us up in the morning and he did along with another gentleman whose cab did not show up.

We arrived at the airport ahead of our flight, theirs was the 845 departure and mine was 1055 but I received a text at 1226am that my 1055 flight had now been rescheduled for departure at 1205. I immediately went to Delta and ask to be placed on standby for the 845 flight .Here I go again, well the other two and many more got on the airplane for departure at 8:45. However the one gentleman with us in the cab was not allowed to go down the walkway. They stated that his ticket has been cancelled at 7 o'clock in the morning and refunded and he no longer had a seat on the plane but he was with us in the cab on the way to the airport at this time so there's no possible way that that could be true.

They called my name just before the door closed and allowed me to get on the plane that did not allow him and told me I better do so before they close the door. This poor man by the name of David I only have his first was left at that gate. I realize that it's difficult to deal with unhappy customers but that is part of the job supply in customer service and correcting errors that have been made. This is the worst experience I have ever endured with an airlines and I will not be traveling with Delta doing business with Shuttle America and I highly suggest that you change that business practice, otherwise you will never succeed.

I was not compensated for my time in any fashion. I got 3 hours of sleep, spent many many hours at the airport, exceeded my budget and having to eat within the airport and no compensations were given except for a hotel and a cab, which I am grateful for. However I had no luggage so I at least had a bed, but same clothes and no bathroom supplies, clothes, hair products. I also had to go thru security again and they about confiscated liquid items I purchased in the airport. Thank God I had the receipt for proof and had to speak to a mgr. I would like reimbursement for my trip, for my time which I believe is worth something considering I was under your thumb for 15 hours and lie to and treated like a pest. I can understand if some delays but for this amount of time and continuous changes in departure and other planes taking off, this was ridiculous. I look forward to your response.

When they came to offer drinks the second or third time, the man flight attendant asked politely, "What would you like to drink sir?" My husband asked for a glass of wine. The man rolled his eyes over again, looked up the ceiling and then said to his partner out loud without even caring that he was being heard "This is the 3rd beverage I'm serving here..." At this point, I couldn't stand that anymore and I asked him kindly to provide us with his name and his partner's name before we landed so that I can write a "nice" review for them. Of course they never did and we were too exhausted and jet-lagged to inquire any further. This is by far the worst service we had ever experienced on any airlines. Thank you for reading this.

I'm so thankful for Star's help and very grateful that Delta empowered her to help me fix my situation. I'm so happy with their service that I will be signing up for Delta's frequent flyer program shortly after my wedding day. I also plan to brag about Delta's excellent customer service to all of my friends and family. Thanks for being awesome Star and Delta!

I explained that someone really needed to see what I am looking at and in doing so we would deal with this issue much quicker. REPLY, "email customer services", I replied, "I have done so and they said they are unable to help and gave me your number". Her reply, "oh I don't know why, have you tried using the online form". My reply, "yes but I could not add a document to my comment", REPLY, "oh sorry about that but we cannot help". Clearly one hand has no idea of what the other is doing, personally when I pay money I expect to be able to communicate with the people to whom I am paying. Goodbye Delta.

During this time we received one small cheese sandwich and a chocolate bar as food. The pilot was totally confused - the Delta Hub in Atlanta said they would send a plane... Then after 3 hours of waiting, he received word that it had not even taken off. When the 'rescue plane' finally arrived after everyone being on the plane, on the ground for 8 hours, we sat on the rescue plane for another 50 minutes until we finally took off at 12:10 am. I arrived at Newark to find my bag had been sent for some reason, to Atlanta. Was told something about the total baggage weight of the plane being too much... so they would deliver it to my home.

Because of all of this I missed a connecting flight. I write this from Newark airport, without my bag, still not reaching my destination of LA. Now it's two days later. I called Delta to see if they would help with anything, hotel, rebooking flight, they said no. Today I will go to the desk to find out more. This is not the first time I have had an issue with Delta which has caused me to write this, my first airline review. Do not fly Delta if you have any other option!

With insurance they want all that same information sent again!!! Whomever looked at the packet I sent must not have paid attention. I now have to go back to the hospital and get another letter from my dad's physician, her itinerary again... etc. She bought the insurance. This is the information required and I have to resend it all over again! I've had poor experiences with delta in the past myself and try to avoid this airline as much as possible. We have been trying to get her money back or at least another ticket that she could use since 2 were initially purchased since February and now it's August. I'm now having to resend everything I already have. We are so disgusted with this airline. I don't want to ever have to do business again with them.

Well instead of trying to correct their online stupidity, I asked if booking can be done over the phone. The representative suggested me a price that was not as good as online - yet within my limits - and I said yes to book it. Gave all the passenger information and representative said to wait for few minutes. Having got the price I was looking for, I decided no problem to wait. However when he got back after 10-15 mins, he told me - "sorry the prices are changed and new prices are $500 more expensive". Well this whole experience to me sounds like a fraud, a trick to get passengers to pay more. I suggest anyone looking booking with them to be aware of my experience. Expect something similar and know and report that they might be playing tricks if you experience same.

I called at the end of June to notify them that I wasn't able to take the flight in September. They told me that I could not and they would not refund me any money if I could not medically explain why I was canceling the fight. I sent them documentation notarized letters and whatever they asked for to resolve the issue however I felt it was a violation of the HIPAA act to have to provide such a detailed and personal information regarding my father who was eliminated to leave town due to me being his sole caretaker.

I told them that they did not explain the reasons behind me being able to cancel my flight and did not explain to me that I could only cancel it due to personal medical reason. I have therefore have exhausted a whole month's time arguing back and forth between Delta Airlines and this insurance company who sold me fraudulent insurance over the phone without explaining all of the details. I also have a problem with Delta Airlines selling me an airline ticket. When I specifically asked them if I could get a refund they did not explain to me the mitigating circumstances that would be involved in order for me to acquire the refund.

I provided them with ample time to be able to resell the ticket if necessary and they still have been uncooperative. This is the worst customer service experience I have had ever. I have been a supervisor in the transportation industry over 18 years and have to do it had to have dealt with extraordinary customer service experiences before but in all my years of work I have never experienced such poor customer service and lack of care and concern for their customers in all my life. I am disgusted and will never fly Delta Airlines again.

When I call to customer service they said that this are the norms and there nothing they can do. When I bought my ticket there's nothing that the penalty for missing your flight the same day is $236 dollars + difference in price. This is the last time I ever flight with this company and I will make sure to let everyone that I know about this. Its is unfair and abusive. Nobody wants to lose a flight to take advantage that way of people. Adding everything up I pretty much ended up paying triple the price for one way ticket.

I'm seriously upset about the way this was handle. If I made it in a few hrs. difference something happened and it was not for fun. You just lost 4 passenger for this because I will never flight with DELTA again and I will let all my family and friends about how ridiculous your terms are and not to flight with this line ever again. What I shame on how to take advantage of people, who wants to miss a freeing flight? To steal people money that way.

She then repeated to me that I can't eat here and then I finally lost my temper and said "Listen I'm getting water and you keep harassing me and I told you I'm not eating here and you told me at counter not to eat what I brought in and why do you need to continue to keep telling me this??" I told her to please leave me alone and I called her a Jerk which was G rated compared to what I actually wanted to say but my daughter was there so I then proceeded out.

She then continues to follow us out the door and she then ask me "what is your name". I told her my full name and I asked her what her name was and she replied Carmini and I said, "what is your last name," and she said Carmini again. Nice way to treat your customers Delta and Carmini is a great representative of what it was like in the south a 100 years ago. I will never fly Delta again and for anyone who happens to bring food into Delta crown room in Atlanta BEWARE!!!

The rude woman said in a very rude and mean voice that my granddaughter would not be allowed on the plane if I didn't sign the form. I signed it and then proceeded to security. We were again treated very disrespectfully! They actually lost one of my granddaughter's boots and didn't seem to care until I yelled about it. There were a lot of security people there doing nothing. When we finally got to the gate I asked the desk person where the chaperone was and she acted like she knew nothing about it and put my granddaughter on the plane herself. She told me that I couldn't leave until she said I could. I knew that I was supposed to wait until the plane took off which was fine, but it was more like 15 minutes after it took off. This was Delta 4334 leaving Rochester on July 8 at 10:20 am. Due to this rudeness, nonprofessional behavior and incompetence, I am requesting a refund of the chaperone fee $320.

My daughter unzipped her bag to take out her laptop and the zipper was stuck and she was told to "Just put your bag in the bin and let it run through, there are too many people in line that need to get through." After her bad ran through the conveyor belt for screening, another person shook her head and asked her, "did you read the sign? It clearly states to remove all laptops on the wall." My daughter was very embarrassed & I told the woman that the other officer told her to put her bag through anyway because the zipper was stuck. She then shook her head at me and said that we needed to remove it anyway and go to the end of the line and proceed back through. It was not my daughter's fault and it was unfair to make her go to the end of a very long line but I told her to go ahead and do as she was told.

Second time through went fine and we ran to board our flight. Flight #4996 had a wonderful flight crew and even had a flight attendant that coached my girls through their fear of their first flight... She sat next to them and assured them that she would not leave their side until they were comfortable. She talked to them about graduation and even gave them each a pair of Delta wings to wear as a little gift for choosing Delta as their first flight and for being high school graduates. The rest of the flight went well and had no other issues til our return flight home on June 24th... It was a completely different experience.

We arrived at 8:45am at the Montego Bay airport for our departure flight scheduled for 12:05pm to arrive in Atlanta on flight #360. We were instructed to pick up our luggage and take it to the next luggage drop off. I was told that I needed to throw my bottled water and hand sanitizer away or I could put it in my checked luggage and was told they would secure my bag with a red security strap because my medication was in the bag with my water etc. I figured that it was fine since we would only be in flight to Houston for a little over an hour. We went down to our gate and there were people everywhere waiting for flights that had been cancelled due to weather and were being directed to other gates etc. There was a lot of confusion.

When it was time to board our flight an announcement was made that our flight would be delayed for another 15 minutes, so I asked the woman at the desk that was handling gate and boarding passes if we had time to get something to eat because we had not had a chance to eat at all since we left Jamaica. She was very irritated and told me that our flight only had a 15-minute delay and that I should wait til I boarded the plane and snacks would be given. So I thanked her and sat on the floor because there were no seats available.

People kept asking questions about their flights because the weather had cleared and needed to know if the cancelled flights had been rescheduled etc. She was very irritated and announced to everyone that we needed to sit down and be patient until she had been updated on any flight info. We sat and sat and sat. Finally about an hour later she announced that instead of asking questions that we should just watch the screen for changes. From that point on our flight kept getting delayed more and more every 10 to 15 minutes for several hours. I finally asked if it was safe to grab some food and drinks at this point because everything was closing up in the airport, she told me that if I missed boarding that I would not be able to fly home til the next morning so we sat back down.

About 5 minutes later she announced that we had a plane to board and we were just waiting for a pilot and flight crew to arrive and that we should gather our belongings and prepare to board. After standing in line for a long period, she instructed that we should sit back down because Delta could not get in contact with the pilot and would update us as info was given to her. Finally after more waiting, she announced that we did not have a full flight crew nor did we have a pilot and our flight would be cancelled... Of course everyone started asking what we were supposed to do next... and she pointed to the customer service line and walked off.

After waiting in the long line for about 45 minutes, I was told to scan our original boarding pass in a machine and was given new passes that gave us a new flight for in the morning at 7am. Of course after sitting and standing all day, I wanted info of where we were supposed to sleep, was there hotels nearby? Was there a shuttle or taxi available etc. I asked 3 different Delta reps and got the same answers... that I could look up local hotels myself and see if there were any vacancies but they were told that all nearby hotels were already full because of all the flights that were cancelled previous to ours. And the other option was to get a taxi and search further away but would not trust that a taxi would bring us back in time for the morning flight so it was best to stay overnight in the airport.

My main concern was for my girls safety as we were informed that another lady's bag had been taken while she was asleep with her wallet, passport, money etc... So who wants to take a chance at that happening to us? Not me... So basically this was a terrible way to end our trip. We were stranded, not because of weather and not because of a plane... but because Delta did not have a pilot or a flight crew available. So we were given a tiny pillow and blanket, laid awake all night on the floor, food options had shut down and had no idea if we were even going to get to fly home the next day because our new boarding passes did not give us a gate # and no one seemed to have any info to assure us that we would be stuck in the airport another day.

As the time was passing, there eventually was only one Delta rep that strolled through with hot soda and candy to hand out. Was thankful that he cared enough to ask but I could not have any sugar without my medication (which was in my checked luggage and no one had a clue where our bags were). Also, my daughter has food allergies and the candy available contained tree nuts etc... The vending machines were locked except for one and it only accepted change because the bill insert was not working.

Finally, after waiting through the night, the airport started coming alive and the lines were long to purchase food, coffee etc, and we were again told to check the monitors to see what gate we would be boarding. Once we found that out, we headed there. Only to find out that our flight again, would be delayed because our flight crew had not checked in... Complete exhaustion and frustration at this point made a lot of people tired and angry because of the fact that the only info we could be given at this point was that our flight attendant overslept and they were trying to find a sub??? Shouldn't there always be a backup available??

After waiting for another 45mins, our backup arrived and we boarded our flight. Landed in Houston and again, trying to locate our bags was horrible because we were told to go to 3 different belts to retrieve our luggage... Was also told that the confusion was due to the luggage arriving in Houston before we did??? How did that happen, when I was told there were no other flights available before the morning flight we were re-booked for? I am deeply disappointed that my girls had to experience this the first time they flew. We had to cancel our family and friends that were coming in town to celebrate their graduation.

The worst part about it all, is when my girls were asked how their trip to Jamaica was... They both began with their horrible experience with their flight instead of our trip. Makes me sad that something so exciting had been ruined for them and it took me a long time to save up for this trip. I really hope that Delta has a new plan to prepare for situations like ours. Weather cannot be predicted or controlled, but having responsible flight crews and well informed employees is definitely mandatory.

The substitute flight attendant was so patient and really caught the bad end of the situation, but she was the best and most understanding out of all the people wearing your name on their shirts. I really commend her for trying to apologize and make people feel comfortable after a rough night. After several of us complained to her about our experience, she advised us to inform Delta of our experience because it would be addressed so that it would not happen again. I was sent an email offering $100 gift card for my troubles... Delta should be ashamed!!!

I had my flight SFO-ATL. The first thing that happen the woman did a check-in wrong and she did my check in the name of the wrong person that had the same last name than my, but an completely first name than me, and when I told her that she was wrong, she was so disrespectful with me saying that she was sure that she was correct. I tried to explain for her that I wasn't that person. I almost lost my flight because of her, but fortunately or unfortunately I did take the plane. I arrived in my seat - my screen didn't work and I asked for the attendant why my screen wasn't work, and he answered to me "I am not a computer scientist, I can not do anything," so rude. After that he come with some soda and I asked for Sprite with no ice and he gave me with ice, and I said to him that I didn't want ice and he said to me "I did put ice, I won't change."

Because that I thought if the next was terrible like the first the better Thing for to do was change for first class. I tried 10 times with the Delta app but it didn't work. I was in my Gate and I asked for the Delta guy in the Gate if I could do the upgrade for the first class and he told me, that it was really expensive and he couldn't do anything. He almost say that I didn't have enough money for pay. After that the plane was late almost 2 hours and nobody telling anything for us about the late flight. The flight was worse - had 5 children crying all night. I know that this wasn't your fault, but all the things that happen did this flight the worse. I NEVER NEVER NEVER will take another flight with Delta and I'll do everything for nobody do this too. My dad already cancelled his Delta card. Thank you so much. See you never more.

We were put on a flight home the next day. The seats were not upgraded. In fact they were 15 rows further back and next to the lavatories for our discomfort and inconvenience! No voucher was offered for the lack of regard for our time and staying up all night, and when I complained to a customer service supervisor, they threatened to throw me off of the plane. Nice! It was a miserable end to our vacation and not to be repeated, ever.

When I got to DTW, My seat was not a window. I asked a reservation person. She stated “Oh we change flight numbers and seats change.” Nice notice. I felt sick after my first flight and was so upset. I also tried to make my reservation via Delta on the phone. Must do it online. I have a great standing AMX card. I feel I should have been treated better. Delta you will not get my business any longer. I have had much better care on SW. And from now on I will use them. (I ended up using Priceline, who do I get... Delta... No more.) I bought insurance... another joke. Delta has strict rules for changes. Wanted to make flight a day early, due to a death... strictly no changes. What a crock!

We arrived at the new gate to more Very Rude Delta staff. Our tickets said not assigned so I stood in line at the gate to find out our new seats. When I approached the Delta staff I was told to sit down she was working on assigning seats. (There were several who missed the connection) I tried to request that our seats together because we were traveling with children on a 5 hour flight. She again firmly told me to sit down. I felt like an idiot. They put us on the very back row with seats that partially declined. Let's just say it was a long 5 hours.

After arriving in SLC 3 hours later at midnight only 3 out of the 4 bags that the mad rushing flight attendant TOOK from us in the aisle arrived. Went to bag help and another employee who stated he could only take a report because they didn't have record that they checked 4 bags, only 2. Ugh! BUT Delta did give us a 1888 number to call. The guy said we may or not get a real person. He didn't know; he had never had to call the number himself. AVOID Flying Delta at ALL cost. Their 1 more inch of room does not make up for the non-professional staff.

As I tell her that I would have my travel agent handle the situation after we returned from vacation, up walks a so called manager. While trying to talk with me and eating peanuts and having it all over his teeth, to say I was grossed out is an understatement! We travel with a group of 22 people and we will not NEVER, EVER use Delta again! The worst travel experience!

When we got to the airport, we found that my son did not have a ticket but my daughter had two. The Delta ticket agents said they couldn't do anything to get my son on the plane and that I needed to call Expedia. I was unable to resolve the issue with Expedia in time, so we had to buy a new ticket for my son at the walk-up price - literally twice the price I'd paid originally. Every attempt to resolve this issue with Delta has resulted in them telling me that it's not their problem. If they could see my son's reservation and knew that he had a ticket, why couldn't he get on the plane? There was someone sitting in his seat (they assigned him new seats with the new ticket), so they were paid for the ticket twice.

After a computer system glitch that slowed the already slow check in process even more, they were delayed by 3 MORE hours because the plane's "power wasn't working". Our brother-in-law called Delta to complain, but just got the runaround and the scripted b.s. response of "this is normal". No apology. Just blatant denial that they had done anything wrong or even that anyone had been inconvenienced. The ONLY redeeming thing from this airline was our sister said the in-flight service was wonderful. Myself and our other sister are anxiously waiting to hear where she is, obsessively checking the email for further changes, and praying she is able to make all her connections and won't have to sleep in the airport terminal again this evening.

None of us, none of our kids, and none of our families and friends who have watched this entire botched experience will book with Delta. And judging from the many other Delta passengers that my sister listened to throughout this entire experience - they won't either. I would urge anyone reading this to seriously consider going with another airline.

The question for this field was "What happened and what were the consequences?" Now you know what happened to my sister and many other Delta passengers. Her consequences (and for the family waiting for her to arrive and are still waiting to hear when she gets home) was a lot of stress and frustration. Delta's consequences... nada, zip, zilche. We can only hope they feel the loss of revenue as passengers continue to receive the quality of service we and so many other evidenced this past week. Anger and dissatisfaction don't even begin to scratch the surface of our experience.

Fast forward 6 weeks. Today I was told by a Delta claims representative that my wife and I would be reimbursed "up to the Montreal Max" but they could/would not reimburse us for the cost of our purchases or the international calls we made trying to locate our luggage. The receipts we were able to provide for our lost clothing apparently exceeded the International maximum. (By the way did you know they reimburse far more on domestic flights than international flights... How does that make any sense?) So they lost our luggage and our trip was disrupted with international calls to try to locate the luggage. Our planned daily routine disrupted by shopping trips to buy necessary clothes we didn't and don't want. Our tour of Paris was cut short when we were told we had to meet a delivery person for the one bag they did find.

I've spent countless hours securing documentation and receipts to verify our loss and expense. I have made calls, written letters and filled out required forms to explain our situation and comply with airline rules. Ultimately we don't get fully reimbursed for the items in the suitcase and we are told we will not get reimbursed at all for the expenditures we incurred solely due to the lost luggage. It is very frustrating when the airline's negligence not only significantly impacted a trip my wife and I had been looking forward to for a very long time but it is even more disturbing that we were told we will suffer financial damage from that airline's negligence.

First of all the main meal was burnt all across the top. The fruit was so soggy that it tasted like an old sponge. Their bread roll was stale and when I asked for a coca cola drink they filled the cup with ice to the rim and by the time that the foam relaxed I barely had one sip. Normally I would have not complained and went on with my travels but my next experiences dealing with them was so frustrating that I feel compelled to let other travelers know to save them from the feeling of being taken advantage of as I did. After my initial flight to Vietnam I needed to change my return date.

When I called customer service I was told by their automated system that my wait time would be from 36 to 54 minutes. I thought "no problem", gave them my call back number and waited for the call back. When I received the call the computer said "call back press 9" and nothing else. Then I pressed the #9 and then the automated computer voice said call back canceled and then hung up. So I started over this time the call back wait time was over 2 hours. After waiting nearly 2 hours for a call back I finally got through to a Delta representative. We started to look at availability for the same return flight one week later and the Delta Rep asked to put me on hold. When she put me on hold I was disconnected.

So I called again, one more time over a 2 hour wait was necessary. Once again when I got through I was put on hold and subsequently disconnected again. Unbelievably this happened 7 times! It took me over 10 hours to just to get any customer service that was helpful. When I finally had a Delta representative to stay on the line with me and find the exact same flight one week later I was told it would cost for the change would be $3,000!!! Keep in mind that I was calling over 2 weeks in advance to make this change. My initial ticket was $1,500 and they wanted to charge me $3000 more to make a change to the same flights one more week out.

Needless to say at this point I wanted nothing to do with Delta Airlines ever again. To add insult to injury I then went on bookingbuddy website and saw the one way return flight I wanted for under a thousand dollars. There was no way in hell that I would take that flight because it was a delta flight. For just $100 more I was able to book a flight with Japan airlines on the date I needed. Delta airlines amazingly made me feel like they had no respect for their customers. Do yourself a huge favor and never fly on Delta.

I was put on hold when she said she got in touch with her online support and was able to override and get a preferred access seat for me. These are a bunch of games. Maybe they are intended to allow an overbooked flight. But I explained that I needed a seat assignment or risked not getting a seat, as my family was on a separate booking. They played these games, wasted about a half an hour of my time, in my opinion, they lied to me about not being able to see seats, and instead go through this charade of how their systems don't work and they need to contact support, etc. I'm pretty fed up with this. On the way here, I just logged on 24 hrs in advance and was able to grab a seat from the available seats. In the end I was helped but had to argue with them and explain to them how their view of how things worked wasn't correct and I wasn't going to check in at the airport. So frustrating.

When we arrived in plenty of time at San Francisco we were directed to the special service desk as we were told there was a concern with our connection. The attendant at the desk said she would try to get us on the 6 pm flight as that was running an hour late and due to take off at 7 pm which was the time of the flight we were booked on to. She said we should inform the attendant at the gate that we had a connecting flight and he would sort it out for us. We also had our original place on the 7 pm flight which was scheduled to leave at 8.09 pm. We were told it had been running late all day. We were told it was unlikely we would make the Delta connection as intended at 8.30 so she would book us on the 10.20 pm Virgin Atlantic flight.

We were told that they were booking us onto a partner airline but she could not give us boarding passes. We were given different ticket and told to take it to the gate on arrival at Los Angeles and Virgin Atlantic would be expecting us. We were told our bags would be transferred to the Virgin flight for us. This sounded reasonable to us but they must have known TSA would not allow anyone access to the gates without a boarding pass. At the departure gate in San Francisco for the flight to Los Angeles the attendant said the late running 6 pm flight was full and there were quite a lot of people waiting. He seemed very stressed and was looking to off load some customers to the help desk. We consulted the Delta representative at the help desk. He came over to the boarding gate to log on to the computer there to see what the situation was. He said we would probably make the connection.

We are only customers and we assumed the Delta staff were the professionals but it turns out we were being misled by taking them for their word. In the event the 6 pm flight that left at 7 pm was full. And the 7 pm flight did not leave at 8.09 as we had been told but eventually at 8.25. It unsurprisingly did not make up the 20 minutes flight time as it had been suggested. We were told by the senior steward to leave the plane and use the ground transport system to travel from the Delta terminal 5 to terminal 2 for the Virgin Atlantic flight. We were assured we would not need to reclaim our baggage as it will be transferred to the Virgin Atlantic flight. We only had 18 minutes before the plane left. As the Delta staff would have known and we found out, the tickets they gave us did not allow us access to the gate where we were told Virgin staff would be expecting us.

We were all stopped by TSA and told to go to the go to the Virgin Atlantic desk but that was closed as it was less than 30 minutes to departure. We meet up with 6 other misinformed, stressed, confused and desperate Delta customers that were all in the same predicament. A senior TSA officer told us Delta staff were always messing up flights. She gave us her name and badge number for reference and referred us back to Delta in terminal 2. When all 9 passengers arriving back at the special services desk in terminal 5, we were told each family had to address their problem individually. This resulted in the only service desks that were staffed being taken up with the same problem. A line of other Delta passengers were left waiting. During the protracted dealings with our issues one lady in the line collapsed.

There was a delay while all the staff attended to us were calling 911 for assistance. Another Delta passenger missed his flight while in the queue waiting for assistance. The member of staff dealing with our issue told us she would book us onto the Virgin Atlantic flight the next day and would book us into a hotel overnight. She began calling hotels to find a reservation and arrange transportation. At this point another Delta employee came over and said to her, "We are not booking hotels." At this time someone thought it would be a good idea to blame the weather as the cause of the delay. Two of the other passengers were told that the records showed they were on the Virgin Atlantic flight so the attendant was having trouble re booking them, clearly they were not on the flight.

The third family could not be booked on the same flight the following day. The attendant seemed to find this funny. When the passenger remonstrated with him, the female Delta staff member who made the dissection on the hotel booking called the police alleging the passenger were harassing the staff! This was a deliberate attempt by the Delta staff to try to intimidate the passengers by calling police as it clearly is not a police matter. When FOUR police officers arrived they listened and no action was taken. We spoke to the offices and were told this is a civil matter. There was nothing they could or would want to do. According to the Police officers Delta staff know this but are often calling for them when Delta staff are upsetting and harassing your own paying customers.

Once we were booked onto flights over 22 hours later and had established that Delta staff could not find our luggage and told there was not any room available at any hotels we had no alternative but to wait at the airport. We looked to the Delta manager to provide some basic support to assist with the wait. He was able to offer nothing except a tray of chips and miniature drinks. There are many reasons why things do not go as planned, but the measure of the quality of a company and of any human being is how, using their local knowledge and expertise, help fix the problems and help mitigate the damage, distress and discomfort to others. Delta staff were just bad, not just as a company representatives but as basic human beings. They could not have cared less that their customers were facing hardship, distress and in my case I felt humiliated as I was seeing my wife and son in distress and discomfort.

It was now 1 am and we reasonably asked for our luggage so we could freshen up, find warmer clothes and a phone charger but they didn't know where it was. Help to find a hotel but we were told none were available. Access to a phone or internet to find a hotel for ourselves but none were available. Any way to charge a phone so we could use the internet to fend for ourselves but nothing. Any kind of blankets or pillows that are usually available during the flight but none would be found. Maybe a Toothbrush or where we might find any but no help. Access to the Sky lounge but he couldn't even tell me how much it would cost. Anywhere we could get a drink but we weren't even told there is a Starbucks at terminal 2.

Nothing, not one thing. We were abandoned and I felt humiliated, unable to look after my family. In England we treat criminal better. I don't understand how any group of people or any company could be so inhumane to paying customers that are facing hardship. The only thing we did wrong was book Delta airlines. Understandably I will be doing everything I can to stop anyone else making the same mistake.

It was now 2 pm and we trudged out of the Delta area over to tough it out on the floor of the Virgin booking hall, at least there was carpet there. We couldn't find anything to eat or drink even if we were to pay for it. Around 4 am unable to sleep we found a Starbucks. As we didn't have any boarding passes so we could not get into the departure lounges. Around 1 pm we discovered there is a volunteer service that helps and we were shown to a reasonably priced restaurant for the first meal since breakfast the previous day. Delta staff were no help at all.

The ordeal did not end there, when the Virgin Atlantic desk opened at 2 pm they said Delta staff had not completed the booking properly and were always doing this sort of thing. We were told the flight was full and we would be on standby. We were all understandable very distressed as the next Virgin flight was full as well. The thought of spending another day there was not something I was going to accept. After some discussion with Delta staff, the Virgin Atlantic staff secured boarding passes for us. Once on the flight Virgin staff were excellent. I am dismayed that an airline with such good customer service as Virgin would or would associate itself with a partnership with an airline such as Delta.

The attendant looked up the flight and said I still should have ample time since departure out of Atlanta was supposed to be 15 minutes delay. SO, I took my tickets to the gate and waited. We ended up boarding the plane about 20-25 minutes late, supposed to give us about 20 minutes of time to connect in Detroit for Flight #2157. The pilot seemed conscientious since he was concerned with everyone's connections and commented so for a quick boarding and try to make up time in the air.

It did not happen. We departed later than original flight time and we landed hour late. However, when we arrived at the gate, no one was there to manage the departing ramp and we had to wait for the Delta crew to arrive sitting at the gate. All of the plane was stressed and the pilot again apologized. We deplaned 10 minutes later than we should have. All of us (I think there were 9 passengers going to Philly off of this flight) running through the Detroit airport. We arrived at the gate, there was no one, but the plane was still on the ground and door to passageway locked. A few minutes went by and the attendant came through the locked door saying we were too late to board, that they held the flight for 10 minutes longer than they should have already.

Now this is the last flight out of Detroit.. and 9 people were forced to stay overnight, with the expense from Delta to cover the hotel. However, EVERYONE I saw in line to complain at the Special Services booth for Delta was irate, as well as I. We could not understand why the flight couldn't wait for us. Yet Delta crew to attend to the connection arrival were late in getting to us so we couldn't readily deplane. This event caused me a lot of unrest with my dealings the next day and I was not given any compensation, was not covered for any meals, or incidentals which occurred.

Lastly, when I boarded the 1st offered return flight the next day, FL#2228, I was seated in the middle seat of row 14, seat #14D. Two large men surrounded me but when the doors closed there were at least two rows in coach ahead of me (and probably more behind me) that had only one seat taken (out of 3). The flight attendants couldn't care less. We could not switch seats since the plane went underway quickly once the doors closed and both passengers in each of these rows ahead of me immediately moved to the center seats so they could hog the rows (I guess that is the way of selfish fliers these days). All-in-all, I think this was a horrible experience and will look for other ways to fly on other airlines whenever I can going forward.

Issue: No explanation of the original delay. The captain knew before we even left the gate that they would be exceeding their time on shift, yet they had us all load up, get on, do all the stuff, etc., then simply returned to the terminal where we all had to unload and stand around waiting for a half hour for information about hotels, etc. which there were none of. Have flown Delta for 20 years (no choice - I'm from Minneapolis) and this is just another example of their disregard for passengers time and dignity.

It was then when I started receiving emails telling me how great Delta is. In one of the emails, it was mentioned that I have e-credit. I was puzzled so I asked what they mean since I was told that I will get a refund. There were multiple emails from delta which seemed to be written by a computer. None of these emails tried to answer my questions or help resolve the problem. I will try calling again, but the situation seems hopeless. After they get the money, it will be next to impossible to get it back from them. I strongly suggest Southwest Airlines instead. I have had very good experience with them.

A 38 minute flight, this cost us a meal and a hotel in Syracuse as it was after 1 am before we arrived. Found ground staff angry, and defensive. And not one of them would look me in the eye. Some training needed here. There was a higher order fellow there who tried to soothe feather of us unhappy birds left to fend for ourselves. I have flown a good amount in my day but this was the worst treatment I ever had.

After landing, we are allowed off the plane, but not back on for some time. Once we are allowed back on, we sit for about an hour when we find out our pilot can't work anymore due to labor laws. We are all told to get off the plane and put back in the airport. You can imagine how happy everyone on the plane was. After a long six hours, we finally get another plane ticket for this wonderful company. Originally a 12am flight to Atlanta with a 2:40am connection flight to Greensboro, our final destination, turned into yet another, as you guessed it, wonderful delta experience.

Somehow our 2:40am flight moved up to 1:40am, but it didn't stop there. The 12am flight moved to 12:40am, where we did not get off the ground until after 1am, of course missing our connection flight. Not to worry though friends, with the help of the wonderful people at delta airlines we got a new flight out of Atlanta at 8:20am. I am beyond excited. I got to spend another six hours in an airport. Thanks to these amazing people here at delta, my 7 hour flight has turned into an almost 24 hour flight. Oh, I also don't have my luggage as it was left on the plane we got kicked off of! Let me tell you, if you're looking for a great adventure, delta is the airline for you.

Delta's customer service person basically told me (after being on hold for an hour) that I literally did not have an option and I either accepted that my flight was being changed (with no refund) to 2 days later, or lose all my money and have to pay for a whole new flight. He also told me that I needed to know that it is now landing in EUGENE when my original flight was scheduled for PORTLAND... Not even the same city. Eugene is not where my flight is supposed to go and that is not an acceptable solution. - posted by my fiancé.

On April 10, 2015 I purchased an Economy Comfort ticket to San Jose, CA. On April 12, 2 days later my mother asked me to upgrade the ticket to first class and I did so via phone, choosing seat 3D. At the time there were only 2 seats taken in first class, seats 4 C and D. Those were the seats my parents had purchased earlier in the day on April 12. We were traveling to San Jose for business and a small family vacation. My parents are 81 and 72 years old, respectfully. They need assistance from time to time due to health issues. As a RN, I accompany my parents on long flights when I can to help. I don't typically fly first class because I simply can't afford it on a nurse's salary. Regardless, I upgraded to first class at great financial expense to help my parents. The ticket cost with the upgrade was approximately $1108.

On April 14 I checked in via the Delta app and was still seated in seat 3D. When I arrived at the airport on the 15th for my flight (nearly 3 hours early) I was told that I had been moved to seat 11E and a Delta medallion member had been given my first class seat. The supervisor at check in quickly and kindly fixed the error, stating that the medallion member had only paid $500 for her ticket and had booked very recently. She also said there had been multiple equipment changes and she thought that is how the error occurred.

At 7pm we boarded the plane and took our seats. At some point during the general boarding portion of the flight attendant asked if my ticket stated seat 3D. She then asked me to exit the plane and bring my license and ticket. I was taken to the gate, where I was met by an African-American lady in a pair of periwinkle colored, floral capri pants and matching sweater, no ID of any kind visible. She proceeded to tell me that I had stolen the seat of the lady to my left and that she was putting me in seat 12A. Well of course I was dismayed, embarrassed and quite upset to be accused of intentionally stealing her seat. I explained to her what the lady supervisor at the front check-in had told me and she very angrily replied that she didn't care what the other supervisor had done that this is what she was doing and I would have to live with it.

Now, very upset, I asked if I would get the money back for the upgrade and she said they did not have to return the money for upgrade because I was to be seated in an upgraded economy comfort seat. She went on to say something to the effect of despite booking more than a month out, it was considered a too short of a timeframe to offer a refund. And so, I replied that I was not willing to give the first class seat up, as I knew this lady had only paid $500 and booked in an even shorter time frame. I asked for the gate agent's name and when I did was told I had 3 choices, get on the plane and sit in the seat she chose, fly another day or go to jail. She refused to give me her name or any of the other gate agents names.

As I boarded the plane I said to both the gate agent and the lady taking my seat that this was despicable and I would never willing let this happen to someone knowing that they had paid more and booked earlier than I did, at which point the other lady told me to take the first class seat. An act I was grateful for. No surprise, the gate agents praised her for her benevolence. Yet, I was treated like a criminal and gum on the bottom of the gate agents shoe. I took my original seat in 3D, very shaken and in tears.

Ten or so minutes later, a man entered the galley of the plane entrance from the economy cabin on his phone and asking the flight attendants, "Where is she?" I believe he was inquiring as to where I was seated on the plane. A few minutes later he came back through the first class cabin, lunged across the seat at me, yelling "You are a **" and screaming that I had stolen his wife's seat. He continued on to seat 10B (as well as I could see) at the bulkhead and continued his onslaught of vulgarities and saying that he flew 160,000 miles a year and deserved more respect.

My mother, seated behind me, but in front of him asked him to stop. He continued on, calling my 71 year old mother an ** and a witch. There was little to no intervention by the Delta staff. Because no one intervened, my mother felt like she had to try and get him to calm down. Moreover, she asked a tall, blonde, Caucasian lady attendant dressed in a red dress to help, who without even slowing her stride, stuck her palm in my mother's face and told her to let it go. Throughout the flight, I took notice that all of the flight attendants knew this man by first name, doted on him and wondered if they were friends. Of note, I spent the 4 hour flight in tears, embarrassed, humiliated and afraid to ask for anything, all while witnessing several of the flight attendants having conversations about me at the front of the plane.

Needless to say, I couldn't wait to exit the plane in San Jose and did so quickly and quietly. My father had to use the men's room in the concourse and my mother and I waited for him just outside. The same man came up to us pointing his finger and yelling at my mother, "I have already been able to find out who you are and reported you. You will have to see me in the future. I will never forget a face as ugly as yours." Immediately, I got the gate agent, **. I told her that I was concerned that the flight attendants were friends with these people and had given him personal information about my family that may allow him to disparage our reputations and/or personally harm us. She immediately detained the flight crew, who admitted to her that they were friends with this couple and this is why they did not have him removed from the flight.

She said they denied giving any of our personal information out, but I will never be quite sure and have been scared ever since. We have been concerned ever since, routinely checking social media for potential breaches and installing more cameras around my parents' home. The behavior of these Delta employees is shameful and I sincerely hope that their actions are not reflective of Delta policy. I have been flying with Delta since I was 9 years old (now 42) and have done so devotedly. I am a longtime Atlanta resident and fundamentally believe in keeping my money in the city, promoting jobs in Atlanta and supporting those that do the same. For these reasons, it has truly meant something to me to fly with my hometown airline. Even when other airlines have offered less expensive fares and better flight times, I have still flown with Delta.

Despite hearing horror stories similar to mine about Delta's preferential treatment of certain classes, I have still continued to fly with your airline. Please know that I understand treating your good customers, like this couple with special care. I believe that they were misled and wronged as much as we were. Instead of Delta employees trying to own the situation and make it right for both parties, their strategy became to blame me. Never did anyone say this is Delta's mistake and we are going to try and make it right for both of you. Unfortunately, I do not have the means or the type of job that allows me to travel 160,000 miles a year.

Paying for a first class ticket was a struggle and a treat for me. I believe that my miles and my money should count for something. Also. I highly doubt that the other 99% of passengers on flight 1684 were Diamond Medallion Members and as the proletariat we deserve the same respect and kindness that a medallion member would receive. I, for one would very much like to know what Delta is doing to rectify this situation and if in fact, our business is worth keeping. If not, I wish they would kindly let me know so that I might choose another airline to do business with in the future.

It's just one giant telephone loop back to the third party vendor who handles the lost luggage for Delta. I heard the stories of how this third party vendor says that they will "search" for your lost luggage and if they don't find it, that it will go to a central location where it is then sold. I know there are thousands of flights that Delta handles with thousands of lost items a year. But they are a business that serves people. People who are busy and sometimes nervous or afraid or distracted and lose things. Their things. Items that are of extreme personal value to them. And for Delta to think that it is just more economical and/or productive to turn the handling process over to a third party vendor with no personal contact for the passenger, is so anti customer service, that it takes my breath away.

Why is this so hard?.... I am not trying to change my LEGAL name. I was born **. My passport says **. Delta SkyMiles has my name as **. Delta ticket sales has my name as **. SkyMiles will not update using **. Just make every Delta name for me ** which matches my birth certificate, my driver's license, my passport, Social Security Name, my employment name. I am not married and have NO MARRIAGE CERTIFICATE. I do not need a COURT ORDER because I am not changing my name. Delta is the one that has the problem with my name, not me. I am **. I need a supervisor to call me ** ASAP. I am going to keep going up the line of supervision until I can find someone with common sense to solve this problem. This is crazy. This is the 13th correspondence I have had with Delta over a simple request.

So I purchased a $1600 first class seat and because they overbooked, they expected me to take the last seat on the plane. Can you believe that? I refused, but was accused of making a scene and after she finally left the flight attendants were incredibly rude to me the entire flight. I'm sorry, but this was their mistake. I have flown over 1 million miles on Delta and this is how they treated me. Delta customer service sucks! No loyalty to their long time business travelers. They only succeed in getting my business because there is no competition in Atlanta. I wish there was. I would dump this airline in a heartbeat!

On requesting to credit back my skymiles to my account (I told them I was willing to pay any fee), I was told I wouldn't get my miles back, although my situation was not something I could control. I even said I could provide the consulate contact information and they can confirm that our passports indeed couldn't reach us on time. So far, I haven't received any communication from Delta. I have been writing to them for the past 2 months with no luck. At least have the courtesy to follow through.

I spent 2 hours trying to see what could be done and of course nothing was. I disagree with this and was really inconvenienced as a guest. Why was my entire flight canceled? Why did it matter that I chose to buy a one way flight and use the last part of my delta flight going home to Dallas, Tx. It was my money and due to emergency I needed to get there earlier. So you mean tell me you guys are not sensitive to others issues and in return cancel their entire flight not being considered of the money that they spent with your airline.

Now I have to find out how I am going to get from Atlanta to Dallas which is a 11 hour drive without paying $700 a piece for another flight. I do plan to put reviews out on this issue and inform others of this entire situation. Money not well spent and lost. Corporate will have to fix this. Very angry guest!

As I was going back through security Delta announced we could either spend the night in Fargo or wait a few hours and fly to MSP and spend the night at their expense. My ticket on AA was over $500. Worst of all some of the passengers on my flight who were able to see a Delta ticket agent were able to get transferred at no cost to them onto the AA flight. I wrote to Delta asking for a help and they gave me $67 and 4500 miles which are hardly enough miles to get through security let alone complete an actual flight.

To me, this is abuse plain and simple. The airlines made $6B in fees last year! This is not good customer service. Needless to say I will never fly Delta again and I will do everything I can to turn as much business away from them as possible. Sound bitter? You bet I am but if I can convince one person not to fly Delta it will be worth it. AA is not much better… $35 for a convenience fee for booking last minute? What an abuse.

When I called to ask what options I had to change my flight, they told me that my flight was already cancelled and that I would have to pay $200 to use it towards something else. My flight was only $296.00. Therefore, I could only use $96.00 towards a new flight. I understand that there are people out there that can afford to just throw away $200...but I am certainly not one of them. It would make more sense to me if the flight was only a few weeks away, but 2 months...and $200? If I book another flight with them, it would be a complete waste and I would end up having to pay even more money! So...$296 down the drain this time. I've learned my lesson. I'll stick with Southwest.

SLC to ATL Fight 1881. There were many issues on this leg. First we were reassigned seating putting us up against the bulkhead which on this plane removed the one thing I need, the extra legroom. You needed to use an older plane which happens, I understand that, but to relocate us from the third row up to a seat that has not even the leg room as some coach seats was inexcusable. A 6’3” I have long legs, bad knees and a variety of other issues that come from being seasoned which is the main reason we fly first class.

We were not even informed at the gate of this reassignment of seating. When we discovered our new seats at first I was more than a little surprised but assumed it was OK until I sat down. No leg room at all. When I expressed my dissatisfaction with this I was rudely told that they could not do anything for me and if I had an issue with this I could take my problem out to the gate. The steward then proceeded to insist my wife store her bag in the overhead compartment since there was no seat in front of her to stow it under. She understands this and had no issue with doing it before takeoff but he got in her face and was imperative that she do it right then. I had gone out to the gate when this confrontation occurred but his rudeness was confirmed by other passengers who had witnessed this when I returned.

At the gate I was told they could do nothing and that if I had an issue with the new seating arrangement that they could get us on another flight the next day. We had a connecting flight to take us to St Maarten and ferry reservations already in place so this was not an option. The gate did finally get seats in another row by moving two passengers who had upgraded at the gate to first class. I booked this trip last November to make absolute sure that we had good seats and that it would be the trip of a lifetime to commiserate my wife's 60th. We have never been treated so poorly by an airline. We are frequent flyers and are appalled by this incident. Pretty much thought all was well but we were wrong. Flight crew came though the cabin, offered a beverage and the choice of some peanuts or pretzels, picked things up and disappeared until around 5 or 6. Do not sleep on flights.

When they did appear we were offered more peanuts or pretzels but nothing more. I asked if there was anything as they had announced that food was available to coach passengers for purchase. I asked if there was anything for first class upon which the steward, begrudgingly, went and got one of the snack packages which he gave us which the other first class passengers looked at with envy. The snack packs basically contained items which you have in your board room at the airport which we had eaten before we took off.

Flight 908 from ATL to SXM. This leg had no first class available so we booked coach. Very few passengers were on the flight. We had chosen seats that did not recline but were not too worried due to the fact that there were so many other seats available we knew from past experience flying we could move to another seat once we were at cruising altitude. Not the case with your airline it appears as it was like pulling teeth to get to move. You also had seats right behind first class with lots of legroom which all were vacant but nobody was allowed to sit in. All in all neither my wife nor I have ever experienced treatment like this. What should have been a wonderful start of our dream trip was disastrous. I expressed my dissatisfaction but was told basically that this is what it is.

In all my years this is the first time I have ever written to complain about treatment received. I am very easy going and do not get in peoples face as I know it is a losing battle to push someone into a corner as that is the last thing you do get things done. It is extremely disappointing to receive such treatment and I will more than likely tell colleges to never fly Delta in the future due to this experience. I thought you should know of this as hopefully you had no knowledge that this was going on.

1.) The general (800) number: This has been an exercise in futility as no one can actually help me -- they just pass me along to someone else or provide a new number to call. I actually feel bad for the customer representatives because they are clearly not empowered to actually help. It is Delta's strategy to confuse and frustrate the customer until the customer gives up and accepts defeat.

2.) The Better Business Bureau. I filed a complaint hoping to (finally) hear from Delta about my billing issue. Delta took their time to respond to the complaint fully aware that it was about to expire in the system. The response from the customer service agent asked questions related to my complaint but of course did not provide any contact information to actually reach a live person. Clearly this is a strategy to respond to a complaint through the BBB, without taking action or responsibility. 3.) Twitter through @DeltaAssist. In a social world, what better way to connect with Delta? This proved the most futile -- as I was directed to call the magical (800) number that clearly does not work.

4.) Delta.com. I filed a complaint through the customer portal hoping this would point me in the right direction. The first email I received was from ** letting me know my complaint was received -- thanks so much **! Two weeks later I get an email from **, explaining my case has been "escalated" to her, without taking any action. Of course each time, I am contacted by a generic email address (ContactUs.Delta@delta.com). Clearly Delta cares so much for its customers that it provides no easy way to actually speak with a representative but rather through generic email addresses.

The most comical part of this experience is Delta's email signature from each customer representatives: "You Share, We Care." Delta has half of that tagline correct -- I have shared a lot and have tried to connect with Delta through many outlets of communications... but I'm still waiting to see the "We Care" mantra become a reality.

Then I call (a two hour wait for them to call me back) and am told, the bereavement discount can only be applied within 7 days of travel which naturally makes the ticket price skyrocket an additional 30% (the bereavement discount is about 10%). Lastly I'm told that the tickets I need are not eligible. Because I need 1st class accommodations there is no discount offered.

Well, it took me half a day to find out that after I use these SkyMiles up, this will most certainly be my last trip with Delta. Not only are they one of the least convenient, most expensive and worst rated carriers in the business, but after 50 years of flying and putting up with their nonsense I might as well go cheap, I certainly won't be treated any worse. Thanks for your concern Delta… A**wipes.

This ceo should get fired. Every flight is delayed for some ridiculous reason. I didn't know which carousel my luggage was going to be on, I went to the baggage agent to ask her, flat out she told me she doesn't know and I will have to wait and see where my luggage is going to come out off, and several passengers got the same response from her. I am a business person and have to fly almost every week and going forward I will only fly delta when on other airlines have any flights available. If you can avoid this airline "please do". This is the worse in the industry. Just me, I know I fly every week. If you read this review please pass it along. If you fly with this airline you will regret it.

We leave Miami wheelchair operating fine to arrive in Atlanta with wires pulled loose. Supervisors able to repair as just unplugged INSIDE chair. Board plane for flight back to Memphis and we watch from plane window as ground crew loads chair on luggage conveyor UPSIDE DOWN WITH JOYSTICK RIDING ON BELT! We watched as joystick & controller was TOTALLY RIPPED OFF CHAIR! The ground crew stood there laughing thinking it was funny!!! Arriving in Memphis we waited 45 minutes before they would bring chair to gate. Joystick & controller sitting in seat, arm broken, fenders scratched, covers on back missing and upholstered damaged.

Went to baggage office to update damage claim for fourth time. I asked for a CRO as none was offered. The person in charge said a CRO was not available! I told the agent Federal Regs require a CRO to be available in person or by phone. I asked to speak to CRO on phone and Delta agent said none available. I said it's the law!!! Agent would not answer!!!! My civil rights violated again!!! I've filed complaints with FAA & Dept Transportation & they're already on Delta. Delta finally calls me and offers loaner push chair but after arguing they offer loaner power chair.

Local repair shop says my chair heavily damage & must be shipped off for repair & will take at least 3 weeks! That's ALL Delta wants to do-don't even want to pay for rental chair on ship! I tried pushing myself & now my shoulder so sore I'm going to have to see doctor-never had shoulder problem before! Delta is going to pay for my ruined cruise while I sat in disabled cabin!!!! I don't think I'll ever fly Delta again unless they change their attitude towards my wife & I!!!!

When I call the service via telephone, they tell me that the reason to cancel the flight was for "technical problems to protect my life," which surprises me because the first reason was the weather. Then automatically put my flight for the next day at 5:44 am, time that I could not be there because that means being there at least 3:50 am.

With all this had already spent $230, including taxis and food at the airport, between comings and goings, and the entire balance of my phone trying to call for a solution that I never had. Worth mentioning that hear all kinds of things from agents customer services, such as: we cannot do anything if you'll be so upset, hang the call, your flight is already confirmed, call the agency that sold you the ticket and the agency says "call Delta Airlines because we cannot do anything, they control their flight."

In short, we are slaves of the Company which by the way live our money. "Without the client company is nothing." Even today the story is not over and I have lost 150 dollars of air ticket that could eventually cancel them problems, not mine; 230 dollars above, the balance of the cell, and some incomparable and incalculable, "my time and emotional tranquility". I'm still in Montreal.

They played god, ruined my day, didn't let me board although I had my son with me and I was left behind. People at the airport flipped at their behavior and sadly I was too upset to record it. I should have. Just arrive to JFK after 19 hrs via Puerto Rico, no flights to London till tomorrow of course and my dad will end up having an operation on his own unless I buy a new ticket on air France for 1000s of dollars and throw away the London ticket. This has been the worst travel experience of my life. I was sooooo mistreated. So unfair. They have no right to cancel tickets, deny access and play god and control people's plans.

The man was nice but walked really slow and stopped to complain about the situation we were in to another employee, a lady, before continuing on. My son ran ahead and we finally met with him who told the lady at the gate that his handicapped mother was a few seconds off. The male employee pushing me ran down the walkway and were met by the female employee who was standing by a STILL OPEN PLANE DOOR. She turned us away!! I mean, we were not 3 feet from the OPEN PLANE DOOR for goodness sake. The male employee attempted to convince the woman that "the passengers were there in plenty of time and to please let them on the plane." Woman still refused, becoming extremely RUDE saying she "Closed off seats," or something like that and that we needed to go "All the way back to the front and Re-book."

By this time, the man pushing me left and I had to walk back thru security to the check in. We were told by a nice lady that all she could do was "Put us on standby for the first leg of trip, but WERE confirmed for our connection to central Wisconsin." Went back thru security checkpoint for the 2nd of a total of 4 times!! I was understandably patted down 4 times due to the brace on my right leg. The lady at the gate check in knew our situation and told us that "It looks good for you and your son for getting a seat and we were Number 1 and 2 in line for a seat." She leaves and was replaced by a white male who was balding but had a very long bushy mustache and beard. I went to see how it looked for us to get a seat as I was in a lot of pain. He told me to just take a seat. We observed 4 young women talk to the man then. Turns out that those 4 women somehow got the 4 vacant seats, cutting ahead of us!!

The man rudely told us "that's how it goes and to go back to check in and re-book" for the 2nd time!! Back again, this time an Asian lady who was Very rude and unsympathetic to our situation, put us on STANDBY but confirmed on our connection! Told us that if we don't get on the 1:59 pm flight to Minneapolis, there wouldn't be ANY flights "UNTIL MONDAY," meaning TODAY, APRIL 13!! That was UNACCEPTABLE as I needed medication by then and my son needed to report for duty as he is a marine and could NOT MISS IT. 3rd time thru security... only 1 seat available, someone else got it! 4th time back to the check in but NOT AT DELTA this time.

We found a flight on AMERICAN costing an additional $759, approximately, that would get us as far as MINNEAPOLIS. We took it. I then had to pay $369 for an BUDGET CAR RENTAL for a 1 way, 3 hr drive to the CENTRAL WISCONSIN AIRPORT where we had to then drive my car 4 hrs back home to Michigan. I lost the money I paid for us on our return trip on Delta!! All said, the moral of this complaint is DON'T BE HANDICAPPED and expect help getting to your flight!

The first time it was because their system showed there was no delay (it was true for the rest of the passengers but not me) and the second time that I had submitted the request a day late. In the latter case I had submitted the request after the completion of my trip and my delay was on the outbound leg, by the time I got home end of the week it was too late. If they are sincere about there promotion and really plan to use this to improve, they should be giving out whatever miles without any forms to fill and using silly excuses to decline requests.

I inquired about the baggage that is very important to us and the agent guaranteed that they will be re tagged and can hold until we leave at 5:25. All this time they were not informed of the facts about flight 5196. We left the baggage trusting your agent. Then found out she put us in 2 different flights without informing us. Had to come back and she said "let me hurry and put you in the same flight due to only one seat available"?? We come back, go to the delta counter to make sure the baggages are tagged to go with us like the agent said. Oh no another mistake. She said the same flight 5196 left at 1:30 and not sure why they re scheduled us and making a mess?? They sent the baggage without us. Never told us about the flight leaving at 1:30 when we left the counter at 12:30.

We are now arriving in Orlando at 12:17 am. What an inconvenice just because your poor hiring of employees who does not know how to handle business. Rude and curt. Don't care. Just tell anything to get rid of a problem the airline made. Will never fly delta. When I get back will go on facebook, Twitter etc and let the whole world know about your poor service and communication problems.

She said she would message Minneapolis and I was welcome to call again on Sunday if my bag didn't show up. She had a totally monotone, ‘I could care less’ attitude. I was told the bag was still in Minneapolis Saturday morning. It was still in Minneapolis Saturday afternoon because it was never put on the afternoon flight to Moline on Saturday either. I know this because I drove to the airport to see if it had come in on the afternoon flight. It's Sunday... and the bag still isn't here. Never again.

They also refused to carry cabin baggage as check in, even in spite of observing that lady had a stroller and baby to manage during a 23 hr flight. They ridiculously insulted her saying that she should have thought before packing the bags, and that she didn't think in right way. Also both further showed their last grade lowest quality mental state of mind saying that she was arguing and causing them trouble and that she didn't know how and what to speak.

This is totally unacceptable, disgusting, uncooperative, rudest, meanest, dastardly act from such responsible persons who seem not to know even 1% of what customer service means. It was shockingly harassing behavior towards single female travelling with 2 and half year old baby. NEVER EVER AGAIN WOULD WE TRAVEL WITH DELTA, NOR WE WOULD ALLOW ANY OF OUR FRIENDS AND RELATIVES TO TRAVEL WITH THIS CRAPPY AND LOUSY AIRLINES. Minus 50 stars for 1-5 ratings in customer service and satisfaction. Traveled with Lufthansa, Jet Air, KLM, Air Canada, Westjet, Thai Air, but DELTA IS THE WORST WORST WORST WORST EVER.

For me it's dripped periodically but I did get wet in some areas. People complained and the attendants acted as if nothing could be done about the situation and all they did was put tissue up to prevent the dripping and told us that it will stop once the plane took off, which was not true. I believe Delta did not care about its customers’ safety and all they cared about was getting the plane to its final destination. I probably would never fly with Delta again neither would I recommend Delta.

The personnel was also very rude, both at the gates and in their complaint department when I called. When I asked about being told by the flight attendant on board from Tampa "That they knew I was coming," their complaint department told me, "Don't ever listen to a flight attendant. They don't know what they are talking about." I suggested that they may want an internal memorandum to their attendants, so they don't discuss flights with consumers. That got nothing more than a laugh.

On the return flight we never made it back on the day we were suppose to come back home. We got stuck in Atlanta and were told that we would have to stay and fly out the next morning. Neither flight was delayed because of weather or problems with the plane. I found out later that the return trip was delayed because they changed the size of the plane so they could save on fuel and changed our flight with no notification. We showed up 2 hours early and our flight time had been moved up and the plane had already left. Delta did offer me $25 gift certificates for each of the four family members that had been affected. All of us missed a full day of work. I missed a lawyer's appointment to close on a 1.3 million dollar construction loan. My daughter is a veterinarian and missed multiple customer appointments. Be warned that this was not an isolated case. I saw this happen to over 100 people in just one airport.

Needless to say I thought it was a mistake so I asked for help from this stressed-out rude Delta rep. and she proceeded to tell me I was too late!! So I had no choice but to pay the $492.00 because I need to return home!! So of course I called customer service upon returning home. I am beginning to think you have to be rude to work for Delta! I was told this is their policy and that basically too bad! I'm sorry, but I have a real problem paying for (2) airline tickets and only use one!! I feel this is fraud. Clearly to me this flight was overbooked and I'm sure my seat on the 6:50 flight was filled by someone else!

I am going to call one more time to speak to the Delta customer rep. and discuss further the facts again. I also found out my flight did not leave until 6:12. And I was never offered by the rep. at the kiosk that I had the option of going standby for free of charge which I may have done! If I do not get any resolution, I will file a claim with my credit card used which happens to be a US AIRWAYS MasterCard!! My brother is Delta Skymiles card holder and he is outraged with this situation!

The air hostess then proceeded to the area where the camera was left and she claimed that she did not find my camera. However she also informed the representative that the cleaning crew had already cleaned the plane, so maybe one of them had found it and would turn it in. But today marks 1 week and 1 day since that incident has happened and I am yet to get my camera which held precious photos of my honeymoon. This incident shows me that DELTA EMPLOYS THIEVES, PEOPLE WHO ARE NOT SYMPATHETIC TO THE NEEDS OF THEIR CUSTOMERS. And I nor my friends and family will ever fly with DELTA again.

Delta has dramatically reduced my mileage accumulation to the point of being virtually useless. I travel multiple times per year to Asia. In the past, my trips were counted by miles traveled so a typical trip was worth 15-18k miles plus as a Diamond member, double miles put me at roughly twice this. Now Delta multiplies my ticket times 5 (last trip roughly $1000 x 5) = 5,000 miles credited for use plus a small 50% bonus. So roughly 7,500 miles versus 30-35K miles under old plan. I will travel to Asia roughly 10 times this year and will barely attain 75,000 miles even though I will have flown close to 200k+.

Oh, but Delta says I get to still accumulate MOQ's at same rate. In other words I will reach Diamond again, but since my AMEX card gives me lounge access, free checked bag, and boarding privilege, I get essentially zero benefit and the most important benefit "miles" for travel will barely get me two flights since 90% of the Delta flights are now between 37,500 to 50,000 miles for a ticket.

I am already booked through April with 3 more international flights and if not for the excessive change cost fee, would have cancelled. I will be looking for alternate carriers like American and Cathay Pacific or other options for my Q3 and Q4 travel. I hope others wise up to the rip off factor that is Delta and begin to migrate to other carriers. If Delta was truly looking out for the consumer, they would have given their Business Class traveler's a bonus instead of taking away privilege from consistent Economy Comfort Traveler's. It is too bad that in the good times, Delta is gouging the customer.... This will come back on them when times are tougher.

In the last 3 months of 2014 I accumulated over 55,000 MQM towards states. At the end of the year I had over 85,000 MQM. When I requested a one time waiver of my status I received a pre-written generic response that they could not honor my request. I sent an overnight letter to Delta CEO Richard Anderson with my request and received an email from one of his assistants that they will send me a gift basket. You must be kidding me that no one can pick up the phone after 10 years of loyalty.

How can someone record me as a no show if I am at the counter talking to an agent before my flight left. Again they said there was nothing they could do, no refund or fee to change to another flight. Since it was recorded as a no show I basically gave up my ticket. I could buy another one for the next day for 250 which is pure **. When I checked flights online there was one available later that day with Delta, so the agents lied to me. They just didn't want to put me on it. Also according to their website, if you are running late/miss a flight they will put you on the next one for 50$ if they have one that day.

They lied to me so they could get more money out of me and I was not having it. At this point I am so frustrated that I decide to cancel the trip I have been looking forward to instead of having to deal with Delta's customer service. Needless to say I will never fly with Delta again and I will tell anyone and everyone I know not to do it ever. I will also post their review to any and all places so as to warn as many people as possible.

Several other attempts stated similar wait times or had to be aborted after being on hold for a while. Once I got in touch with them, agents and supervisors were useless. I had to schedule outgoing trip one way myself, and then on top of that Delta charged more for the return flight than originally paid. Their representatives stated that they had no other obligations because it was an "operational change". I recommend flying with other airlines and avoid Delta.

Once on board we were informed that there was another ground stop at JFK however we were to remain on the plane in case it lifted. Several hours later we were informed by the pilot that the stop had been lifted however the flight crew was now over there working limit and could not legally fly the plane and we would have to wait for a new crew to fly in. There were several other pilots deadheading on the aircraft who volunteered to fly the plane however the Delta scheduling department refused to grant their requests. During this time the flight crew instructed us to remain on the aircraft and that if we disembarked we would not be able to reenter. The door remained open for this entire duration with temperatures in the low thirties. We finally left ATL at around 11pm.

Upon arriving at JFK around 1 am we were informed that the next available flight to SDQ was not until 12:30 that afternoon. We asked if we could switch to a different airline the ticketing agent refused and when we asked for a refund he said we could apply for one after we returned from our trip but there was no guarantee we would get it. We finally had them book our 2 tickets for the afternoon and had to ask for a hotel to spend the night in New York which they finally gave us reluctantly.

March 6th - we arrived the airport at 10 am and went to check in and were told that only one of our tickets had been re-booked even after we had confirmed that they were booked the night before. In a slight panic my girlfriend repeatedly asked if she would be able to get on the flight or if she was standby. The ticket agent did not even acknowledge our questions but just continued typing. To add to the insult another ticket agent came up and the two begin gossiping about another employee in Spanish (we know the topic because my girlfriend speaks Spanish). When the ticket agent finally decided that we were worth her time I asked about my bag and she informed me that they had already been forwarded on to Santo Domingo. With this information we boarded our flight.

Upon our arrival in Santo Domingo we check in with the baggage clerk as instructed and we are told that she cannot find my luggage and instructs me to fill out a claim form and we will be contacted in the morning at our hotel with an update. We are not contacted about the bag until I receive a voice mail at 4:53pm March 9th on my cell phone instructing me to pick up my bag in Santo Domingo. This was impossible because I was already back in JFK trying to get back home. When I returned to Chicago I checked in with the luggage counter and they said they were going to send a message to get my bag forwarded back to my home. I called the customer service line today (March 11th and 3:48 pm) and my luggage is still shown to be in Santo Domingo.

I chose Delta over other carriers for the simple fact that I wanted to have a hassle free and somewhat enjoyable travel experience. This was the first time returning to my family in 27 years and I didn't want to have to deal with any of the hassles that I had read in the reviews of the low budget carriers. This trip however was anything but smooth. I have flown many places and dealt with delays however this has been the most harrowing and unprofessional travel experience that I have ever had.

Besides the price of the clothes that I lost and the hotel that I didn't use, the added stress and time taken away from my vacation will most likely stop me from ever flying Delta again. I have never filled out a complaint card before and I doubt this message will be taken seriously however I know if that my organization was running this way I would hope someone would tell me about it.

We waited at the lounge for over 6 more hours then all the passengers were told that they couldn't find the crew and that we would have to be delayed for over night at the beautiful Detroit airport hotel or charter bus to the Detroit city's best western hotel to take the flight next day. Of course we would be responsible for our meals and other transportation. Never once they apologized. They were rude as the passengers asked how they could make such errors over and over. Then it gets worst as we were to re-check in through the security in the early morning at 0600 hrs to take the early morning flight approximately around 0900 hrs which we got up early basically didn't get any sleep as all the passengers were treated like bunch of cows.

After we re-checked in and had to get our new boarding passes three times as we wanted to be seated together as the kids are still minors which they mentioned we will be seating together. As we try to board they told all the passengers that the flight will be delayed again for another 1 hours then another 1 hours then after 4 hours later were told to board. We boarded the plane with 2 kids as 4 of us walked into the business class someone else was on my seat as another person was sitting in my son's seat. The great Delta made the great mistake of double seating us. Basically they made the mistake and one seats for 2 passengers.

Mistakes could happen but the airport Delta crew were very rude and basically yelling at each other threatening the customers that they will call the cops if we complaint. Basically said "if you want to leave on this flight you better not complaint". After we contacted the customer service after we came back they offered $250 per person on $20,000 we spent on this flight. I missed 1 day of work which is way more than $250 and the kids missed their school and worst is that not just us but other passengers all felt that we were abused by the Delta crew. With such mistake they made they owe us more than $250 for the business/first class fare we've purchased full fare for 4 of our family.

Another is that on the $250 certificate which expires April of 2015, I can't use overseas because the code they gave we can't use because of so much restrictions Delta put on the certificates. I sent an email to the customer service with the case number 3 days ago but still no reply from them and when I call the 800 number only getting recordings. Please don't ever fly Delta on any fare.

We picked the flight based on there being Economy Comfort seats available at the expense of a less desirable schedule (it made us overnight in Atlanta because of flight times). What a bait and switch. What TERRIBLE customer service! Please fly anyone but Delta. They not only lost our business, they also lost the business of the corporate travel of the 265 people who he employs.

By the time my turn came, and the delay caused me to miss a second connecting flight to Salt Lake City, I had to cancel my flight and was told it was too late to reclaim my suitcase because I hadn't spoken up sooner. Really? The baggage report process was equally as disorganized - with Delta losing visibility for approximately 16 hrs after I filed my claim and sending my possessions across country to sit in the baggage carousel at SLC. I tried phoning all the help phone numbers to have someone flag the baggage and found no opportunity to speak with a human being. Just sat in phone queues listening to recorded messages about how important my call is... I finally got thru and the agent emailed SLC to retrieve my bag. Info about my ticket refund has also been hard to obtain. Delta is clearly an organization operating on a shoestring. I will not fly Delta again.

In the meantime, on one of my many phone calls to track my luggage I found out that I was "rescheduled" on a flight at 4pm today. Only they never bothered to tell me that I was rescheduled. This airline is made up of rude, unfriendly, nasty employees. DO NOT FLY THIS AIRLINE. By the way, I was flying first class but you should have seen the plane they put us on - this was not the plane that I had purchased a ticket for - this plane must have been 25 years old at least. The first class was tiny and crowded. You had to get out of your seat to let the person sitting next to you go to the restroom - that's how little legroom was allotted to each seat. There was one tiny little screen at the front of the plane for the movie - no individual screens at each seat. The plane was musty and nasty. And the entire time we were sitting on this plane they never even offered any of the first class passengers even a peanut. THE WORST AIRLINE EVER.

I went online and found 4 flights leaving from Raleigh direct to ATL all with seats available. I made note of the flight number DL1077. I called their reservation line 1-800- 221-1212 and was on hold for 2 hours, they then disconnected my call. I call another number on the back of my card 1-800 323-2323 - this call disconnected 4 times, finally got through only to be told the wait time is 3 hours but they would do a call back request I agreed through the automated service. About 3.5 hours later still no call back, tried using the live chat function to change my flight, that was not working, website still not working.

I call back was on hold again I think for about 40 mins, this time I get through to gentleman called ** who works for Delta in Atlanta. He tells me that if there was a flight that would get me back to England he would get me on it regardless of ticket type; economy, business, first. We go back and forth searching for flights. I even offer to change my destination airport to MAN. He said the only flight available was on Saturday (today is Thursday) and booked me onto that flight. I go online and find three flights leaving tomorrow (Friday) from Raleigh but they are in Business so I call back and I ask them please can you get me on to one of these flights DL1774, DL30 / DL3709 DL4379.

I speak to a lady in Cincinnati who would only give me her identifying letters of **. I explained that I had my flights cancelled and found that there are actually seats available for tomorrow flying out of Raleigh. She told me that I was only allowed to switch flights from 'cabin class' to 'cabin class' and that Delta would not allow me to travel in a different class to get me to my destination earlier than Sunday. She the told me that the next flight option had been over booked by 12 passengers who had all paid and they were not all going to be traveling on there journeys because Delta had over sold it.

So DELTA is more than willing to let me lose 2 full days by delaying my flight and would rather allow a seat to go empty in business class than let me have it to get home. Even though it was within their airline partners. I even said that I don't care about the business class give that to someone else on the flight who is more deserving than I, so that I could have their economy seat - all I want is to get there. Lots of emails, phone calls, and frustration I cannot extend my trip to account for the lost time. I bought trip insurance. Why am I being punished and they are allowed to treat people this way. How is this fair?

I am appalled that there would be so much irresponsibility around someone's personal belongings. I have spoken with several representatives of the airline both on the phone and in person, and no one can give me a logical answer as to how a regular sized bag can simply disappear between the lobby and the plane. I have encountered very rude and unhelpful people, I have not been reimbursed for the $25 bag fee that this airline has the AUDACITY to charge for such terrible service and care, and have not been offered ONE solution besides "enter your items online and we'll see if we can reimburse you." I was put in a very compromising and difficult situation during a time that I needed to deliver at one of the biggest firms in the world, and it was all due to the irresponsibility and lack of care of this airline and the employees who work here.

OK, let's try and get back to Kalamazoo on March 3. All is well until we arrive in Detroit at 3:35 pm. Let's see, first change gates, that will get them guessing. Next change departure time from 4:57 pm until say 7:30 ish. NO.... let's just cancel the whole thing until, wait..... the next day at 7:30 pm. "Weather of course is the only reason." This is a two hour drive from Kalamazoo. WHAT BS. OK, Hotel? Other Airlines? Car Rental? Bus? Train? NOOOOOOO. Nothing. Last time they get my hard earned money. Summary. Book round trip ticket from Kalamazoo, MI to Wilmington, NC and get a round trip ticket from Detroit, MI to Wilmington, NC. What's the point DELTA?

I tried calling Delta reservations all day yesterday and today, nobody ever picks up even though I waited on hold for an hour and a half. Then I go to my Delta wallet and I see that my companion ticket is closed, because I cancelled the flight. I called AMEX and they said they would issue a new certificate, but that it would take 10 days after Delta, shows it closed on their end, and who knows how long that will take.

Bottom line, I wanted to use both of 2 companion certificates, and buy 2 more tickets for the 4 of us to go on the same flight to Las Vegas. I fully expect that Delta will acknowledge this problem was caused by the failure of their website to work properly and that my companion ticket will be reinstated immediately, since it was closed out through no fault of my own, but because the website does not work properly. the fact that I cancelled the flight immediately after I booked it shows that I felt I had no other choice, since there was no warning that that would happen. This whole thing has been a real ordeal, and I fully intend to cancel my AMEX card and never use Delta again unless this is resolved favorably immediately.

Then during the flight I was asked if I wanted anything to drink once! When my glass was empty she did not come back to ask if I wanted more or if I was okay. The guy that sat beside me drank ginger ale and she came back to ask him if she could get him another one! Before I could say I would like more sprite she walked off! My empty cup and trash from the blanket I unwrapped stayed in my hand the entire flight!

I was the only African American passenger in first class and to me it felt like she singled me out because of that! She looked at me like I didn't deserve to be in first class and she wouldn't acknowledge me during the flight! I felt like I was a bother to her and that is not the way a passenger should feel when flying! She served the other passengers twice for snacks but didn't offer me anything a second time! This was the worst flight I have ever experienced!! I travel a lot of business and so does other members of my family but if this is the way Delta trains their employees to be, racist, then I have told them all to avoid ever flying with Delta again! As far as me personally I don't think I will be booking with Delta airline for a very long time, if ever again!

I made a complaint with Delta and all they said was they spoke with the flight attendant on that flight and she stated she doesn't remember interacting with me on that flight. WELL OF COURSE SHE DOESN'T!!! SHE DIDN'T INTERACT WITH ME AT ALL!!! They offered me a $50 gift card for my troubles which is basically a "hush gift" for making a complaint!! This didn't offer any kind of condolences for how I was treated or for feeling that I was singled out for being the only African American in First Class.