Delta Air Lines Reviews

I booked the wrong flight which in a way that was true. But when he started to look up what the change in flight plan was going to cost me, I was talking to my caregiver about what he was saying. He got back on the phone and started yelling at me like he was secretly listening or only had the phone soft muted. He was yelling so much that he actually provoked me to yell back to defend myself. I could not believe Delta would make front of a disabled person who is having surgery done and made a mistake. When I filed a complaint, they sent me an email that said sorry we value your feedback and then gave me a PO Box to further dispute. What kind of service is that?

I was insistent that I had planned to be on this flight. I had a reservation for a specific seat, and wanted to board. The plane was sitting right there with the walkway attached and the door behind the attendance desk was open. The attendant and the two apparent supervisors that were there seemed to care less about my problem. With no flight to Madison, I checked with several other airlines and found out there were no other flights with open seats available and that the ticket prices were twice as much. What I also discovered was that certain people apparently fly standby and purchase tickets at twice the price and that Delta, 10 minutes before the flight was to leave, sold my reserved seat to a standby person.

Now, I realize that business is business and it is the obligation for airlines to fill their seats and to make a profit. At the same time, I was at the gate in plenty of time to board the plane. I had purchased a ticket to reserve a specific seat on the plane, and Delta had some obligation to me let me use my reserved seat. I find myself disappointed with the service that Delta provided to me and being caught up in their practice of selling my reserved seat to another person at likely twice the price. I have felt myself frustrated and disappointed over this entire situation and the impact it had on my entire weekend.

"Thank you for your e-mail to Delta Air Lines. We regret you were disappointed with a recent decrease in fares. Since airfares are subject to change without notice, our customers are encouraged to purchase their tickets when reservations are confirmed. If fares decrease, ticketed passengers may downgrade to the lower fare prior to departure of the originating flight as long as all restrictions of the new reduced fare are met. This includes advance ticketing, and no changes are allowed to the flight, date, or origin. The downgrade will require that your ticket be reissued. Anytime we reissue a ticket, an administrative service charge will apply. A nonrefundable Delta Travel Voucher will be issued for any difference beyond the associated administrative service charge. When your ticket involves International travel, the administrative service charge assessed will be the same amount of the change fee associated with the fare being downgraded. We appreciate your interest in Delta Air Lines."

The CSR recommended I check back in two hours. At 5 pm, I called again. Again, the automated system tells me there is still no information about my bag and it is still not located. Again, I requested a representative who then told me live that my bag had in fact landed Memphis at 3:40 pm. I asked if there is any way this can be expedited as the airport is literally 12-15 miles from my hotel. She told me that she will have the airport desk contact me. There is still plenty of time to make my dinner meeting. Twenty minutes later, the airport rep called and denied the bag arrived at 3:40 and insisted the bag had just arrived at 5:20 pm. It turned out later on Sunday I was informed by Delta's main CSR service that the bag was in fact scanned off the carousel at the airport at 3:55 pm, a full hour and a half before the local rep claimed. The carousel in Memphis is literally 60 feet from the carousel.

I asked her for expedited service to my hotel as I am right downtown. I am told that she was sorry but there was nothing she could do (the cab stand at the airport is within sight of her desk). That the courier would be picking up my bag at 6:30. What I was not informed of is that this courier had a 12-hour window to deliver a bag 15 miles! At 5:30 pm, I got an email from the courier that they had my bag and was assigning it to a driver. Seven hours later at 12:45 am, the courier finally showed up at my door. The where's-my-suitcase service via their own email admitted that the driver didn't even pick the bag up until 12 midnight. For six hours, their update status listed my bag as awaiting driver assignment. There was no way to contact the service directly. The driver claimed that is when he was called. He even had the nerve to stand at my hotel door acting like he should be tipped for delivering this in the middle of the night! I could have walked to the airport and back with my bag faster than this took and more importantly, Delta could have put the bag in a cab and sent it straight away. My evening plans were cancelled and the point of flying down early on Delta was completely useless because of their ineptitude.

During all of this ordeal, I was told there was nothing they could do and Delta even went so far as to tell me they had no way of contacting the courier in order to work out a solution. Now, I completely understand bags get lost and delayed. This is not the first time. I have had bags delayed and one even lost permanently. However, for an airline to have a system which takes 8 1/2 hours to deliver a bag to a client who has already patiently waited 5 hours just to hear whether you've found his checked bag, he was charged $25 not to carry onto the plane is inexcusable. The solution was very simple. The local rep who had been told not once but again directly by phone when she had the bag in her possession that I had an absolute need told me there was nothing she could do.

Delta's only solution was to suggest I go out and buy clothes of a reasonable value. First, it was a business dinner; and second, where in downtown Memphis am I going to buy men's clothes for business, have them fitted and ready in an hour and a half? Delta airlines failed on all possible metrics of customer service! In the end, the client dinner was cancelled; they returned to their home city the following morning (today) and all Delta could tell me was they were sorry and I could file a complaint electronically via the internet.

Our flight was supposed to leave at 5:15 nonstop. We boarded at 4:50 and were de-boarded at 6:30 without ever leaving the gate. We were warned of the fuel stop before we boarded. But when we were sitting on the plane, the captain was certain that we didn't need the fuel stop and said we were just waiting on the new paperwork from dispatch but their computers were down. He said we could fly straight to Nashville without stopping in Kansas City. We didn't leave Salt Lake City until 10:00 pm. The gate agent said after we de-boarded that the captain and dispatch had to reach an agreement before we could go anywhere. The captain said we didn't need a fuel stop but dispatch did. They had to reach a compromise. Finally, they reached that compromise. We drained 3,000 pounds of fuel off the plane. After that, we still had to take off 6 passengers because we were still too heavy.

We made the fuel stop in Kansas City and arrived in Nashville at 2:30 am the next day instead of 9:30 pm the day we were traveling. We were offered a $50 meal voucher around 7:00. Of course, we were starving and had already gone to seek food before the food voucher was even offered. The gate agents were great and extremely helpful and said they had never experienced anything like this before and that we should most definitely express our complaints to Delta.

We paid $40 for a taxi home, because it was too late for someone to pick us up. And my traveling companion missed a day of work. Both of us should be compensated for our loss of work, our time, our meals, and our plane tickets! The following is our flight itinerary that was sent by Delta when this flight was booked: Flight Delta 4452 operated by Skywest Airlines to depart at 5:15 pm from Salt Lake City, Utah and to arrive at 9:36 pm at Nashville, Tennessee. Cabin is first class.

I look forward to hearing from your representative after you have had the opportunity to review the circumstances. I assume I am not the only passenger who has informed Delta of this debacle.

"Thank you for writing and allowing me the opportunity to further review your concerns. I am sorry you were dissatisfied with my colleague's response. I am truly sorry you were dissatisfied with the Electronic Transportation Credit Voucher (eTCV) provided. The gesture extended was not meant to place a value on your experience, rather it was an attempt to make amends for your disappointment with our service. Respectfully, additional consideration would not be due. I apologize as I understand this is not the answer you were hoping to receive. That said, regarding the additional eTCV you received from the flight attendant, the voucher number is a thirteen digit number and if issued with Delta, the first three digits will always be 006. Unfortunately, I do not have further information on the voucher you were provided. Again, I apologize. Your support is important to our airline and I thank you for your additional time and effort. We look forward to the privilege of serving your air travel needs again soon."

Last week, you guys messed up the equipment and double booked people on seats and had people on the plane that weren't supposed to be there. Your folks were fighting with each other and yes, we were delayed. This week, I booked a flight two days before departure. I could not choose my seat! No other airline does that **. I rushed to the airport hoping and praying that I can get something besides a middle seat. I got to the ticket booth and another rude employee just looked at me and said, "I'll assign you a seat later. I'm busy." Do all your employees think they are entitled? I'm absolutely disgusted with your customer service. You guys by far have the worst service I've ever had to deal with. I will not fly Delta again and I will report this business to every person I run into at my company to make sure other folks understand what they are getting into when they fly with you. I will also put this complaint on the web.

This would be no different than someone going to Best Buy to buy a computer and being told that their credit card was declined, only to get their credit card statement and find out that they did in fact pay for the computer they don't have in their possession. It has now been over 3 weeks since this happened and although Delta has admitted responsibility and claimed that 4 of the 6 tickets have been refunded to PayPal, PayPal only acknowledges 1 refunded ticket. Delta has now been in possession of $10,080 of my money for almost a month. PayPal is on the verge of sending my outstanding bill to an outside collection agency and canceling my account altogether. Delta representatives continue to tell me that it's my responsibility to resolve this problem with PayPal, even though Delta is the root cause of the problem.

As a Delta customer who encountered a flaw in Delta's website that Delta admits was their fault, I would expect Delta to make an effort to resolve the fallout of this debacle by contacting PayPal and explaining the situation and issuing a refund at the same time. Instead, all the burden was dumped on me (the Delta customer) to solve all of these problems while Delta enjoyed holding $10,000 of my money to the point of my credit rating being destroyed. I have all of the documentation to validate my claim with the exception of recorded conversations with Delta.

I was angry as this was not the first time this has happened. The first time I said nothing as I chocked it up to things happen. Well, now yet again, we will need to purchase another new bag. We went through the bag after taking pictures the next day and there are three things missing. One of my husband's nice heavy sweaters, and two pairs of my denim jeans. There may be a few pairs of underclothes missing as well but they are of no concern. This bag contained all the clothes we had worn on the Alaska trip so it was easy to see what was missing. We were on a Princess Cruise Tour that started August 21, 2012. Pictures of the bag are available should you need proof of this complaint.

Saturday morning, Delta finally called me and said that another passenger took my luggage by accident. And that other passenger was not sure if he could bring my luggage to Reno. He was in Lake Tahoe. I told Delta that they were responsible for my luggage because I paid for it and there was absolutely no service provided at all. There should have been a checker, at least, to make sure that passengers are taking what belongs to them. With all the money they collect for check-in luggage, I am expecting a form of service. I paid for the check-in luggage and I was expecting that my luggage will be protected until I get them. Delta employees told me they are not at all responsible once they bring the luggage to the end destination. I got my luggage back, Sunday morning, the day after the wedding! Delta, thank you for ruining my vacation.

First lie is they would accommodate my flight to Cambodia. Second lie is the trip would be 60,000 miles r/t. Third lie is there are no seats available. Fourth lie is I can get my Delta AmEx card and I'll have an easier time. Fifth lie is Delta is there to serve its customers with excellent service. The alternative they offered me was to take part of the trip to Cambodia on frequent flyer miles, using more than I had been originally quoted for the entire trip then pay for the last leg. That last leg, from Inchon, Korea to Siem Reap, Cambodia, would cost me $1,300 for coach seating. Intriguingly, the entire r/t ticket from LA to Siem Reap on other airlines that I've flown happily before would have been $1,210 in total. The whole trip would be less than Delta's partner would charge me for the last leg.

I think this shows a pattern from what I can see on this blog. It seems to me that, at least, we have had bait and switch and more likely, we have a case of fraud here for almost everyone on this blog. Maybe it's time to have an investigation by newspapers and media? I'm cancelling my AmEx card, first of all. And I will be calling Delta daily now to try to get the ticket. There are seats apparently going to someone. But no client should ever have to work this hard to get what was promised in a contract. Meanwhile, the consequences are that if I do not get my ticket, I will be out an additional $1,210 for what I had been assured would not cost me anything but tax and my frequent flyer miles.

I received extremely poor service on 8/5/12. I hope no one else has to relive the experience that I had. I had a family emergency where my father was dying. Once I landed at CVG, I checked my phone and the flight was cancelled. I immediately called and was on hold with Delta while waiting for them to let us off the plane. Once off, I was on hold as I traveled through the airport. Once I got to the Delta Customer Service area, Delta hung up on me. So, I dialed again. All kiosks/phones were full so I stopped a few Delta reps. I told them I had an emergency. They told me I had to stand in line or go back out to booking, no going to front of the line. I waited in line 45 minutes while also on hold the whole time.

When I got to a rep, the next day was my earliest flight. I said, "No, check other flights. I have an emergency." This rep named Alfred then started helping the rep next to him. I told him, "I have an emergency." He started looking at flights for me and saw one to Chicago, the only one out to connect me to GRR. It was leaving at 8:01. It was 8:00. I told him to pick up the phone and call. He looked at me like it was a bother to ask him to call. They didn't pick up. I asked him to call again. My father was dying, I needed to get home. He didn't. I drove from that Kentucky airport to Manistee MI all night and I was too late as he passed away.

What awful service, no apologies, do whatever it takes, nothing. Emergency situations should be given priority. This was my second official complaint to Delta. The first was a survey and I have heard nothing from Delta. Seriously! I had to call in, make sure they had my survey, only to learn they are not read and to file a complaint via the Delta website. Really? Wow! What a shame, flying is supposed to be the quickest way to get somewhere. However, with the airlines acting so irresponsibly, it would've been quicker for me to drive from Arkansas. That's just not right.

I've been a solid and frequent flyer on Delta since 1989. It won't happen again. I'd just as soon drive for 3 days than be hassled, frustrated, and ripped off, rather than feel like I am right now. Delta claims they have given their customer service agents more authority to resolve problems, thus the closing of the Executive Offices for all customer issues. Guess what Delta? Wrong! Your customer service people are inane. Your haphazard policies are designed to be predatory. Your service to loyal and dedicated customers is farcical. I've gotten better customer service from AT&T. That should tell people something!

As she was about to leave yesterday, I checked her itinerary and saw that the flight out of New Orleans was changed to another flight 1.5 hours later. I never received any notice of this change! As a result of this unannounced change, she only had 40 minutes to cross the Atlanta airport and go through passport verification to make her international connection. That alone should have never been done, considering that it is very unlikely she could have made it in time! I travel this route frequently and can assure you there is no sympathy at passport verification to speed you through the endless line. We then had to spend one hour on the phone to attempt to change her plane ticket to a realistic schedule. The first agent I spoke to was professional and kind. However, she was not able to change international tickets, even though I had specifically selected that option when prompted on the automated phone system.

The next person I was connected to was very dry and unfriendly and even rudely hung up the phone at the end of the conversation. She put me on hold with no updates for more than 25 minutes. She finally gave me a different itinerary with 2 hours between planes. She sped through the details of the 3 flights, so I asked her to slow down so that I could write the information. She said she could email it to me instead. I gave her my email address, and given the tone of the conversation and debacle of the change, I immediately started to check my email to make sure I had a confirmation. The agent told me she didn't have time to wait for me to check my email! She seemed to have forgotten she had put me on hold twice for a very long time!

Then when we got to the New Orleans airport, we were prompted by the automated system to check with the desk. The desk agent was very polite but told us he couldn't give us a seat assignment for the Atlanta/CDG flight or a boarding pass for the CDG/BOD flight! I had to instruct my mother to go to the connecting gate in Atlanta where I was assured she would be given a seat. I even wrote per the desk agents instructions on the connecting boarding pass to please give her a window seat as well as on the boarding pass for CDG/BOD. When she did so, a very rude gate agent told her that her ticket was not good and that she didn't have a seat.

My mother barely speaks English, but the agent kept on speaking very fast without any consideration for the fact that this was a partner flight with Air France, which was likely to have French-speaking people on it! She told her she'd call a French-speaking agent. My mother waited and waited, but no one came. Then the plane started to board, and a male gate agent, who had been next to the rude gate agent all along, started to call passengers in French! Clearly, there was a French-speaking agent, but that person had decided not to help my mother. Adding to the stress of last-minute travel modifications as a result of an impossible schedule arbitrarily set by Delta, my 70-year-old mother was getting very agitated with no one helping her and no assurance that she would get on her plane to get back to France. Finally, the rude female gate agent handed her a paper without a word. She had to guess this was her seat assignment. She got on the plane last, almost in tears.

Then the memorial service happens in Michigan a two weeks later. One grandson from CA has a cancelled flight on Delta due to weather (okay, they can't help this one). We drove to Michigan and planned to fly home. After the memorial service, my mom and I arrived at the airport for our non-stop flight home. We didn't dare book anything with a connection. We figured the recent track record of Delta was less than stellar. We were flying with my father's remains (he was cremated). We arrived at the Delta ticket counter to check in and had mistakenly gotten into a sky priority check in line. After being told we are not Delta's priority, we were allowed to check in with the ticket agent. We then presented our Sky Miles card showing that we should get our bags checked free. The Delta agent told my mother that the card she had was not the primary card and therefore cannot qualify for free bags. She said, "Oh, my husband must be the primary card holder." The agent said yes, that was probably true.

We then explained to the agent that we were traveling for his memorial and that his remains were right here in this box. We thought for a second that she might show a bit of compassion. We were wrong. Instead, she advised my mom that once she got her financial situation straightened out after his death that she would become the primary cardholder. She then proceeded to ask for payment for the two checked bags. I have never been so horrified by a company and their complete lack of customer service.

After an hour, we were told that our flight to IAD was cancelled and that we would need to stand in the line at the Delta counter that was about 20 people deep to talk to somebody to figure out how we were going to get home. My husband stood in line for a total of three hours to address our cancelled flight to IAD. Customer service was horrible. We were told that the next flight out of JFK to IAD that we could get confirmed seats on was 08/17/2012 in the morning. This was clearly not an option because my husband was expected to be at work and had no vacation time left. My mother also was expected to be at work on 08/16/2012 with no vacation time left to take. A few other solutions were offered but none were good. The one we opted for was Delta put us up in a hotel for the night and then had us fly out of La Guardia, not JFK on 08/16/2012 to Richmond.

When it was all said and done, we had spent 10 very long hours at JFK on 08/15/2012 with two very tired children. We did make it home but our luggage wasn't at RIC when we arrived. We still have to go to D.C. (four-hour roundtrip from Richmond) to pick up our Honda Odyssey. Delta Airlines customer service, or lack thereof, is in serious need of an overhaul and how to better provide practical solutions for their patrons when inconveniences arise through no fault of their patrons.

With Delta Airlines, Inc. they could have changed the date with no problem, but your wallet and money are all they care about and not the customer and it shows! I sent a letter out to their customer service department back on Thursday, August 16, 2012, asking them to please change the departure date of my ticket from Buenos Aires, Argentina to Los Angeles, California and to please waive their hefty fee, but they refused. I had written a detailed letter to them and also a negative review about them on Yelp after they had refused to help me by changing the departure date of my airplane ticket and waiving their hefty fee. Their negative and unwilling response letter shows and clearly demonstrates they refuse to help me and/or do anything without receiving $150 because they believe that they cannot afford to work for free or do anything for free which we all know is a lie! Their company is not going to go under by waiving a one-time $150 bogus and frivolous fee! Please, Delta Airlines, Inc., grow up!

So what would be the point of trying to get reimbursed? I must say that I fly quite often and this was the first time I have used Delta and will be the last time. I was appalled at their baggage rules and the rude behavior my family received when we were checking in as we were a large group and it seemed to put the attendants out as we were holding up their line. I would not recommend this airline. However, I will say one positive thing; the flight attendants were wonderful when dealing with my 7 small grandchildren.

I again asked her if I could move forward and she said yes, but that she may change that. If the weight on the plane needed to be balanced, I would have to return to my seat. I moved to the exit row and I heard her behind me offering other passengers to move forward or backward if they wanted a seat to themselves. She then walked by me and I asked if it was possible to move farther up. I hadn't noticed the other empty seats. She was counting and ignored my question. She then came back to the exit row and asked me if I had said something. I repeated my request and she didn't answer me. She began reciting exit rules and then asked if everyone understood. I nodded my head and she looked exasperated at me and said, "I need to hear you loudly answer yes, that you understand." Then, she shook her head and pointed to the front and said, "Go ahead and move forward."

I got up and moved past her and told her there was no need to be rude to me. She said, "I'm not being rude. I'm simply trying to get the plane ready." I moved forward to an empty seat and she followed me and told me I wasn't allowed to sit there because it was economy and that I had to move back, that those people had paid more. I said fine and moved back to the exit row. She again spoke to me and said, "You need to move further back." I assured her I understood and accepted the rules of the exit row and she left me alone.

During the flight, the same stewardess was very pleasant to other people and I felt singled out and humiliated by her, and the fact that people were turning their heads to look at me. I was trying to be sweet and polite in hopes of changing the energy between us, but she got worse and not better. She then sat on the arm of the seat in front of me and talked to the guy next to me for over 20 minutes. A passenger even got out of her seat to hand her their trash because she was not attending to other people on the flight. For whatever reason, this lady singled me out and treated me rudely.

Paying the amount of money I did, I would at least expect to be treated with politeness. I had the feeling she would have loved me to lose my temper so she could kick me off the plane. That's not my style. I did file a complaint with the airlines, but I'm not sure if they will give it any attention. This is after all supposed to be a hospitality industry, but it is surely lacking in that quality. Something is giving this woman the impression that it is okay for her to treat people that way.

Aug. 2 MDT Harrisburg, PA - Airport 1 was done for the day. I got to the airport early, went to the sky priority line, made it to the self-service kiosk like I always do and it said there was an earlier flight. I went through the steps and it told me that I need to see a gate agent. So as there was only one person at the counter, I just waited and saw your agent was pulling people from the normal line. After 10 minutes, I moved back into the sky priority line so she would see that I was a sky priority member. Well after 10 minutes of waiting there and 10 or more people she has waited on from the normal line, I gave up and moved my 3 bags to the normal line. After waiting there for 20 more minutes, she had to wait on me.

So I asked, "Does the sky priority line not mean anything in this airport?" She said nothing gave me a right and tagged my bags. She told me this bag has to go to oversize. Now it's 1:44PM. As I was walking to the oversize, I saw that she booked me on the 1:45PM flight. I thought to myself, "Oh great." So, I got to the gate and it's delayed. I was thinking, "Good, maybe she knew it was delayed and I could make it." All was great, then I got a call from the Delta 1800 number saying the flight was canceled. Okay, well they booked me on the next flight. I got off the phone and about 2 minutes later in the airport, they said they were loading that flight that the 1800 number said was canceled.

I went to the gate, asked if the flight was still going because I just got a call from the Delta 1800 number saying it was canceled. The gentleman said yes. I explained to him that the 1800 number re-booked me and if I can get back on this one. He said sure and started changing me back. Then, he looked at my baggage claim and asked, "Why are your bags booked on the 6:20PM flight?" I didn't know, so he somehow got my baggage to this flight and I thanked him for that. He was great. We got on the plane off, got to DFW and I only had one bag. The other, they said, would be on the next flight. Okay, I waited but still, no bag. I left and called Delta 1800. They had the baggage guy call me. He got my bag to me 2 days later, but I got no big deal.

This week I was to fly out on Monday, Aug. 13 at 4:00PM. All was good. We got on the plane, a bit delayed, but nothing big. Sitting in first class and again, mechanical delays. Then after a bit, they asked us to get off the plane. I called trying to get a later flight, there were none, so I was not going to make it to the meeting in the morning in Harrisburg, PA. I tried to see if I could push it off but I can't. I got on the phone this morning to see what I can change around because I have 3 tickets for the next two weeks:

** Aug. 20 DFW to MDT - Aug. 23 MDT to DFW

I had the first and last ones booked, then I had to make a trip to ORD between. So because of Delta's mechanical delay, after dealing with the 1800 number 2 times, it cost me more money. Delta charged me $150.00 for each of the 2 tickets that I can't use because I'm not in Harrisburg, plus they charged me the "buy last minute price" to get me from DFW (because I'm now in DFW because of Delta's mechanical delay, not Harrisburg, PA) to ORD, then back to MDT then DFW. I called this other complaint number and all he can do is say, "I'm sorry, it happens" and refund me the $300.00 that they charged for canceling the two flights. But it still cost me $480.00 more so I could fly from Dallas instead of Harrisburg.

Like I said, I fly 2 times every week with Delta. And every week, I'll never know If I will make it or not now. It's costing me more and more money all because of Delta's mechanical. So please tell me, is this going to be the future for Delta?

After contacting the platinum agents and making inquiry about any other alternatives, I was told unfortunately that it is too late and I am quoting the agent, "If I received your call earlier, I could have found you alternative flights. Unfortunately, when we are busy, the calls can be routed to the general agents." No, I was left with the decision of staying longer at the airport or drive 280 miles home. I decided to rent a car and drive home, meanwhile with my text message updates from Delta, I was being updated on the flight status. It seems that I made the right decision as it appeared that I would have been stranded in Detroit and would have been home on Saturday, earliest time at noon. As a client that has already flown 78 flights with Delta just in 2012, I am not sure if I can truly express my disappointment with Delta and the so-called customer service. No concern on how they impact people's life and their time. I will boycott them starting today.

When we got to the airport to check in on 08/04/12, we found out that the person who booked us: (Place of Ticket Issue: **; Issuing Agent Id: **) apparently did not know what she was doing. She apparently did not know the rules of Air France, which I later was informed. Was that you cannot upgrade more than one level with points. It seems she booked us economy and was only able to move us to Premier Voyager which is not first class, even though our receipt shows we’re to be at Booking Class A.

On the day of departure, after we found out of this extreme error, we were told at the gate to talk with reservations, of which I was on the phone for over 30 minutes (even talking with a supervisor) who did not seem to know the rules or take accountability for the booking agent’s error, and try to help in any way! After I left my wife at the airport, as she was on time for her first leg of the trip (Flight **), it was delayed over 1 hour. For which points were taken from my account for first class upgrade and there was no first class available! I went home and checked the original ticket which showed that we did book our Atlanta to Paris and Paris to Saint Petersburg legs at Booking class A (which should have been first class). But due to the incompetence of your booking agent in Air France, it is Premier Voyager.

I do have to point out the wonderful customer service of Shannon at the Sioux City, IA office who took great time with me to calm me down and make multiple attempts to rectify the situation. But to no avail, as it might have been fixed by the first supervisor if she would have taken the time and re-booked my wife on a KLM flight when we checked in, she would have been first class all the way. So it seems you have people you promote to supervisors who have no compassion or care for your customers and will not go out of their way to make the effort like Ms. Shannon did.

Then on her trip going home (08/12/12 Flight 31), she was supposed to be First Class (Booking class A). But she ended up in Business, and you lost her luggage! When she arrived at JFK, her luggage was nowhere to be found and then she almost missed her next flight. So in summary, you sold us this ticket under false pretenses. First is you took points from my account ** for a first class upgrade on flight **, which did not have first class available. Then, major error made by booking agent in not selecting appropriate initial booking level for the segments on Air France (flights ** and **) and then using points from my account and not achieving first class status. You need to educate your agents on this Air France process compared to your (Delta) standards. I expect full refund of costs of this ticket and points returned to my account. Next, on the flight home from Moscow, she was not in first class even though she again had a booking of class A ticket and was not in First Class.

You lost her luggage which included souvenirs from her trip of a lifetime. Needless to say, you basically ruined my wife’s trip of a lifetime. I am expecting a personal phone call from someone of EVP level, the return of all points used and repayment of all costs of tickets and a letter of apology within the next 7 to 10 days. I will also be sending this letter to the FAA, BBB, and Conde Nast Traveler magazine and will be posting it on Trip Advisor.com.

People in line begged airline staff to get more help, to speak to a manager. In response, two police officers were called and stood by waiting to eject anyone speaking out further. No additional help or manager came. Some passengers, mainly women, could be seen crying to their loved ones on their cell phones or to Delta staff - desperate to get home. Children too were seen crying in the hallways. At shift changes, at times there were only one or two Delta employees to help the estimated hundred plus standing in line. At the end of their day, Delta Airline staff went home, leaving their customers to the airport floors for the night. As I stood in line, I heard from others that their flights were canceled too due to maintenance issues on other planes. In fact, there were at least three other Delta flights canceled that day for maintenance problems.

The next day I would check my ticket with Delta agents and be told that I had confirmed seating on a specific flight, only to learn I did not. Delta agents or their computer system had me running from one gate to another, only to learn I was on standby and no seats were available. But agents were quick to say I had this other flight confirmed and I needed to run to that gate. It was only when I had my travel agent talk with a Delta agent that we could get me on a plane, a plane the Delta agent said I had no seat on but in fact did (Flight DL1650).

When I asked Aman ** to please help me and print out the boarding pass at 3:45 (flight was leaving at 4:20), he said, “No, I will not print it for you - too late.” He then went on with his business and when I asked to speak to a supervisor, he ignored me. He ignored me for 15 minutes while I waited and kept asking him to help me get on the plane. Finally, at 4:05, he called the gate to see if I could board the plane. Keep in mind he did not call the gate at 3:45 when I first asked him to assist me. By the time he made the phone call, the gate had closed out the seats for passengers who had not checked in. Aman was very happy to see me not make my flight and seemed to take joy in watching me not make the flight.

Once I was rescheduled to fly out at 7 pm to Detroit and on to Wausau at 9 am the next morning, I went through the security area (still no line) and went to a gate directly on the other side to find out what gate the 4:20 flight to Detroit had departed from. As it turns out, I was at the gate where the 4:20 flight departed from. I asked the agent when they were contacted about passengers who were trying to make the flight (me) and she told me she had received a call 12 minutes before departure. She then checked the records of my kiosk check-in attempt and saw that sure enough at 3:40 on the dot I had attempted to check into the flight. She looked at me with a look of shock and gave me the complaint address for Delta.

I made my way to customer care and spoke to a manager. He provided a hotel and food vouchers with transportation to the hotel in Detroit. I am angry and will continue to share with the public my experience because the time I missed with my family is gone and I will never have it back. The multiple trips down to the Wausau airport that my family had to make to pick my late arrival up will never be fixed. The 35-minute drive out to the distant hotel in Detroit can never be fixed. The fact that a relatively easy travel plan was made into a two-day long affair can never be fixed. Delta Airlines has not served me or my family well. There were other situations by Delta that were unacceptable.

Father's June 2, 2012 flight from Denver to Homer, Alaska with 3 layovers was delayed by 9 hours at SLC and he missed the connection in Anchorage. The delays were not weather-related. Delta did not issue our father a hotel voucher, yet they did offer him food vouchers. He stayed awake in the Anchorage Airport overnight waiting for his 6 am connection flight to Homer, Alaska because it was too cold to sleep and Delta had not provided him blankets or pillows or overnight packages. He was 2 weeks out of a major surgery and was not well after the travel because of Delta's negligence.

On December 30, 2010, my baggage was delayed by 4 nights. I filed all the forms and submitted receipts for the expenses incurred due to not having my luggage. Delta processed the forms to a point and then sent a one-line letter asking for a form that is not listed anywhere in the baggage claim procedures. I called, emailed and wrote to Delta to figure out what it was they needed. No response. Delta, you are a terrible company. Your agents are happier making the travelers suffer than being successful with their trip. I am done with Delta and I hope that whoever reads this will also be done with this terrible company.

Delta would not do it - the whole problem was Delta.com's fault. They refused to take responsibility for that and refused to give us the lower fare. They were not helpful at all. We asked for a supervisor who was not empowered to do anything. This is a bad, bad experience with Delta. I do not recommend them at all. They do not take responsibility for their online system. It is pitiful customer service!

Flight 1410 from Denver to Detroit: The plane was scheduled to arrive in Detroit at 6:50pm and that was the exact time my connecting flight to Brazil in Detroit would be boarding. I asked the agent in Denver if that was enough time and if she could reschedule me... She said, “You have enough time!”

The plane had mechanical problems so the flight that was scheduled to leave at 2pm, left at 3:30pm and kept us waiting inside the airplane. I called the 1(855) 548-2505 number explaining to them that I would most likely miss my connecting flight to Brazil, but they said I could not leave the plane. I arrived in Detroit at 8pm (my flight to Brazil had obviously already left). I went up to the agent and they said they re-booked me for the next day (7/29 arriving 7/30 in Brazil). I asked her for what they call a "military statement" explaining the situation so I could present it to the company since I had a real important meeting on Monday that I could not miss. The statement clearly said that I would be arriving in Brazil on Monday, so I didn't worry about it and rescheduled my meeting to Monday afternoon. They gave me a night at the hotel and $18 for food.

I arrived at the hotel and finally realized that my ticket said that I would not be leaving for Brazil until July 30, arriving in Brazil on July 31. I went running back to the airport while on the phone with Delta (I must have called Delta at least 4 times, and spent around 40 minutes each time on the phone... and no help! I have proof of this!) The agent at the airport said there was nothing she could do, and that there was no seat available in the whole U.S. to Brazil until Tuesday - when I was looking at my phone to see available tickets to purchase. I spent exactly 3 1/5 hours at the airport... this was already past midnight, with no food and overly stressed. She kept saying that there were other people that had priority on standby, because they were there first. I just don't understand how I did not have the priority being that it was not my fault that I missed the flight. I ended up translating to a woman who did not speak English. She missed her flight because she was wandering around the airport, but she was able to get re-booked for the next direct flight to Brazil - now, how is that fair?

The agent at the airport ended up booking me a flight to Boston (where at least I could get something done for work, instead of staying in Detroit for 2 days), and from there I would head to Brazil on Tuesday. But being that I had already re-scheduled my business meeting for Monday afternoon, I could not tell them that I would actually be arriving on Tuesday. So, I sat on the phone again with Delta for exactly 2 hours (this was probably around 3am) and was able to get into a crazy route to Brazil, where I will be taking 3 different planes, I will have to go through customs in Peru? check my luggage again (possibly go through security a third, fourth time)... and finally, arrive in Brazil.

Again, I totally understand that accidents happen and I am glad that they didn't fly with the broken airplane... I had just wished that Delta would have given me a little bit more support. Being a business woman who travels frequently, I understand that things like this happen, but it would be nice to be able to count on the Airline to help us and give us more assistance. Delta's lack of customer service caused me a lot of stress and I will definitely be passing this experience on to my colleagues so they don't suffer from the same experience.

Note: I have proof of all my time spent on the phone with Delta and the miscommunication between their employees - beginning from the wrong note the agent gave.

On Thursday, July 19, 2012, I checked in for the first leg of my trip DL3642 PHL-JFK. Shortly after arriving, my flight was delayed which meant I would miss my connecting flight to St. Louis. I spoke with a Delta agent who was able to get me on a Delta flight to Columbia, MO through Memphis. Well, that plane proceeded to sit on the runway for the next two hours until it was forced to return to the gate due to time it would take to refuel, get another flight crew since the original one was close to its limits and then ultimately we were told the flight was cancelled due to change in weather conditions. I then had to stand online for two hours while the attendants rebooked my flight for the following morning.

Evidently, he was having difficulty rebooking my ticket. I was given a room at a hotel and a voucher for food. Well, by the time he was done rebooking my ticket, it was 11 pm and no food vendors were open so I proceeded to head to the hotel Skyview Plaza. I was traveling alone. It was now quite late at night, and the hotel was horrific. I was honestly disgusted by the place and scared. It smelled, was old, dirty, run down and two women sat in the lobby speaking profanely. My room smelled. Most of the lights didn’t work. The guests in adjoining rooms were loud. There was a pile of used matches on the floor and the linens were far from clean. I turned around and went back to the airport since I felt I was safer there. Happy to make it back to the airport in one piece, I spent all night in the airport. Finally, at 4:15 am, I was able to check in for my 5:50 am flight. I checked in and took my $6 food voucher to eat. Unfortunately, that did not cover the cost of breakfast.

At 5:10 am, July 20, 2012, I boarded DL3161. After sitting on this plane for an hour, the attendant announced there was a mechanical issue with the plane and we would have to de-board. This now meant I would miss my connecting flight to COU. Again, I got on the line to rebook my flight. I stood there for two hours while one attendant was left by herself to rebook this entire flight. By the time I was able to check on other flights, the earliest possible flight I could have gotten to either St Louis or Columbia would not be leaving the Philadelphia airport until after 8 pm or I would have to wait again until the 550 am flight on July 21st.

At this point, I had not slept in over 24 hours. I had stood on line for 5 1/2 hours, had missed my husband’s birthday celebration, missed my two-night hotel stay which cost me $200 and was non refundable and was still stuck in Philadelphia. Exhausted, upset, and barely able to drive, I retrieved my car, which was also not refunded and drove home. After this experience, I don’t know that I would ever feel confident to fly on another Delta flight. This is very upsetting since Delta is the only carrier in Columbia, MO. I will have no other option but to fly US Air or Southwest to St. Louis and drive to Columbia. Delta's response was "Sorry for the inconvenience" and they gave me a credit of 5500 miles to my sky account. That would not be enough to get me anywhere or even an upgraded seat.

I went to the Delta site and was required to pay $39.00 to get a seat. I called reservations and spent 40 minutes finding out that my status was denied on July 6, but SkyMiles was closed and I would need to call back on Monday, July 23. I spent 1 hour on the phone on Monday going through this story. I was told by a supervisor that she could send an email to the SkyMiles desk and they would probably respond within 24 hours. She thought the situation could be easily resolved looking at my account. On Tuesday, I called again to get the status and found out that I was denied due to a flight on April 5 that was not being counted due to the original paperwork not being received. So not only was my trip on 3/19 applied, but neither was my trip on 4/5, due to Delta losing my paperwork.

Cindy ** denied reinstating my status even though I previously sent several emails to ensure my trips from 3/18 through April 6 were credited towards my qualifications. So all my communication were ignored, just like the original paperwork submission. You clearly have an administrative problem in your operation and obviously don't have any kind of secure capture component in place to track customer correspondence, which is what I do for a living is sell this technology. I called your corporate number at 5:28PM on 7/24 and was put into a 3-hour hold queue with an option to be called back. I also began tweeting with Delta Assist, who also can't do anything! I received a call back on 7/25 at 8:17AM, 16 hours later!

When the corporate rep heard my story, she told me she could not help me and she would transfer me to SkyMiles, but sent me right back to reservation, which I started with days ago. She told me that SkyMiles was not open and gave me a corporate communications number. This is the email documenting my struggle with Delta. Obviously, no one, including Cindy, took a careful look at my account or circumstances. My biggest concern is the runaround and lack of accountability that the Delta staff has and more importantly, the inability for a customer to reach an empowered associate to rectify and discuss a problem.

No one at Delta obviously cares by the way I have been handled, so I'm hoping that you can escalate this to someone who does. I have trips coming up that I will not book with Delta, unless this issue is resolved. I would think that you want to keep your business travelers happy since we are paying extremely high fares constantly! Without customers, where would an airline be? I spent a ridiculous amount of time trying to resolve this issue, so please have the courtesy to contact me back in the next 24 hours to give me an update. My number is **. Bottom line, Delta lost my paperwork and wont reinstate my flights for even one day prior to them granting my silver status, which makes me qualified. No one over a course of 5 days has even gotten me to the right person who can help me. Why is this so difficult? Please help me.

I came home and called Delta customer care and a woman told me she would get me on a flight the next day at no cost. A few minutes later, when she had a supervisor on the line, suddenly they wanted to charge me around $170, which I didn't have. Delta has essentially committed robbery. They made double the money on these seats. They won't make a refund, even on the return one which isn't to be used until Tuesday. I was there. They gave my seat to someone else. How legally can they do this? They should have to refund money but I have been just ignored. I wrote a little something. My son was quite upset that his dad wasn't at his wedding: **. I would never recommend Delta ever again and as for Cheaptickets.com, they should have defended me, but they just shoved it off. I have complained into Delta, but no answer. Will I get one?

Well, on Monday night I called the 800 number, only to find that the bag still had not left Kennedy! On Tuesday my wife called and discovered the bag made it that day to Buffalo. And I was then told that my luggage would not be delivered. That really got me mad. I was flying in from overseas on Sunday and was explicitly told by a Delta representative in the luggage re-check area to give my bag to Korean Air. George spoke with baggage claim to get the bag checked to Rochester. I filed a claim at the Rochester Airport, and yet your employees did not get the bag out of JFK on Monday and would not deliver the bag to my home on Tuesday. Delays and cancellations are part of the traveling world today. But the lousy customer service, and especially in a case when the service response is so clear, is unacceptable.

We flew from LAX and got to Detroit with minutes (less than 20) between our flights. We sprinted through the Detroit airport and just made it to our flight, only to find out that the weather in DC had shut down all three airports and our flight would not take off. This was not Delta's problem, but how they handled the situation afterwards certainly is a great example of terrible customer service. I got off the plane and asked to be re-booked on another flight. The man at the gate told me no and that I could not be re-booked until the flight was officially canceled. We sat for 2.5 hours before the flight was canceled. During this time, I called Delta and told them I wanted to be re-booked. They told me to go up to the counter and request this and that it should happen without issue. I explained this to the man at the counter and that I wanted our flight changed.

Lo and behold, the flight that I wanted to be put on in the first place was now completely full due to re-books and we were going to be forced to stay in the Detroit airport overnight until the next flight at 10:30 the next morning. At this point, I was angry. Had he re-booked us when I first asked, I would have been on my way home. I said okay, put us on that flight, but I want a hotel voucher since our day started off with a mechanical problem. He said no, that this was a weather problem and that we were going to have to spend the night in the Detroit airport. I said this was unacceptable and the pilot started to yell at me. Please note, up until this point, I was very calm. However, this was when I started to cry and walked away.

My husband requested the same thing as me and got it. I felt like the man at the terminal discriminated against me because I was a woman. Why else would my husband's request be fulfilled and mine left to the way side? After this, I swore I would never fly Delta again. Unlucky for me, we had already booked flights to Florida for 7/20. Like many married women, I decided to change my name. Due to TSA regulations, I needed my name on my ticket to match the name on my government issued ID. We booked the tickets prior to getting married, so I used my unmarried name. I should have thought ahead and used my married name.

This morning, I called to change my name on the ticket. Much to my surprise, Delta charged me $50 to change the name. To top it all off, the man I talked to was extremely rude. I did overstep my boundaries and said "Man, Delta sucks." To which he said "Excuse me, that language will get you nowhere." I asked to talk to his supervisor, who accused me of not listening to the first person. I eventually got so frustrated I had my husband talk to them. To make matters worse, my husband had called and talked to Delta before we booked the flight to make sure changing my name wouldn't be a problem. We were told it wouldn't be.

Delta changes flight times without thinking anything about it. I have had to change my work schedule twice to accommodate Delta changing my flight times. Not a big deal, but if I book a flight for 5:00, I obviously wanted a flight at 5:00. I understand that there are some things that are out of Delta's control, but none of the problems I listed above should have happened. A little customer service goes a long way. I will never fly Delta again, unless I am paid to take them.

Coming home, Customs held us up knowing we would miss our plane, same items in bag as when we arrived and they had cleared. (Very rude man named Hoskins or Hastings, not sure. White hair and mustache, heavy set.) He didn't even open our pills or liquids! I would think that if he thought we were so dangerous that he would have opened stuff that posed potential danger. When he found he could make us miss our plane, he started going really slow - until we walked away from him. Not to mention, we still would not have missed our plane if the line hadn't been way down past the food courts! He (or no one else) gave no suggestions what to do.

We had to wait 8 hours for another flight, sat in the airport uncomfortable chairs and took pain pills. Finally on the plane, a nasty rude stewardess told us I (alone) must be moved. They sat me by the emergency exit and said I wasn't capable of opening it. I said I wanted to sit by my husband and she said I could not. So, I tried. Woman with bushy hair, deep voice, didn't get her name, going to Minneapolis, she told the other stewardess and she was professional about it at least. We traded both of our places with another couple, but still sat the woman by the window. I guess that woman could open it! Just one more rude experience! Later, the rude woman came by and made more nasty remarks to us.

We hadn't flown since 9/11 so didn't know how bad it has become to fly. We were on a cruise. We only flew for fun and we don't have to fly again! We live in Ohio, so we can drive to many nice places and won't be treated this way ever again. My husband is ill over this. He is 80 years old and too old to be treated like this. I've spoken with several co-workers at my business and also some friends concerning this experience. I will make certain to alert anyone I can that Delta doesn't care about their customers one bit. If I ran my business as Delta does, soon I would not have one. I hope the same for Delta!

When we finally took off, we were starved, stressed and in pain (my back). They announced that we were getting an additional $50 voucher as well as a voucher for food. When we got off the plane (hours later), no one was at the Delta counter and all the food places were closed, so we couldn't get the voucher. We also didn't get the second $50 voucher. I called customer service and spoke to a young man named Steven, who refused to give his last name for security purposes. He insisted that he was trained to deal with customer complaints and would not pass my call to a higher level manager. He also refused to contact the pilot to check my story. He admitted that it was possible to add that second voucher at one point, then changed his story. He also said we could only get the food voucher on the day of the flight (how?).

On the way back, again, the first leg was fine. I was in Atlanta. Then, they repeated the same procedure. They held us on a sweltering plane for about 45 minutes, then said we had to get off because all airports were closed because of bad weather. The weather was bad, but nowhere did I read about any airport closings. My husband who was in NY said that La Guardia and JFK were both open. There were people everywhere. Again, this trip took me into JFK 5 hours late, without even an apology. Delta Airlines doesn't care about their customers.

What a mess Delta is. No group coordination. No concern? Guess you have a monopoly? I still hate Delta service. Nice planes, but a lot of service people who just don't care about the customer. This is the nth time you have separated family on international flights and screwed up coordinating passengers and planes. I don't even remember my flight number because I avoid Delta if possible and my 86-year-old father's experience is just one example. Don't they need to care anymore?

I got on the plane and realized that the new seat was in coach, not what I paid for. I pleaded my case to Lisa at the counter, who was very rude. I asked if there was another flight, since I have a medical condition that requires the additional room afforded in first class. She replied, "I don't know. Either get on this plane or get off and check for other flights." Nice! So rather than pitch a fit and get arrested, I went home sitting one row behind my section. Tampa's gait attendant was just as rude stating, "I got what I paid for." Not True! I tried to lodge a complaint with Delta, but my complaint is not one of the options on the site I was told to use for a refund. I'm never using Delta again.

I went back to get another flight and got the red eye to Detroit and then to Providence which would arrive the next day, but my luggage was going to Boston. They told me they would have my luggage go to Providence. I had to wait in Detroit another one hour for a flight to Providence. I got to Providence and the luggage was not there. I was told I had to go pick it up in Boston. The complaint I have is that I want my $59 back that I paid for a good seat in a plane that was flying out in the daytime. Instead, I got a seat that was in B section and could not see out the window because it was to the rear of me and the flight was at night so I could not see anything. The whole experience trying to get back home was a nightmare for me and as well as my family that was waiting for me to let them know when I would arrive.

I mentioned - only mentioned - that I was sick during this time. Now, Delta is suggesting I need to provide them with a letter from my doctor stating I was unable to fly. I never ever said I was unable to fly. I wonder if they even read the information provided to them. I can get a letter from my doctor because I do have a disability, but I should not have to because I never intimated that I missed my flight because I was sick. I missed my flight because the Delta agent was unhelpful, rude, slow, lazy, and hateful. I want the same treatment that the other Delta Air Lines flyer got in the same situation. I deserve the refund and recompense for the extra expense. I should actually be compensated for the extra hotel stay, cab fare back into Aruba, food for another night, and worry and concern incurred, plus the damage to my bank account.

I do have all of her information as we had plenty of time to compare incidents while we waited for 15 minutes for a United Airlines passenger to get through customs as the flight was the only one leaving for our destination and if he missed it, he would have been stuck in the location. We all clapped for him as he entered the plane. See, United Airlines was glad to delay for 10-15 minutes for one passenger. That is the American way.

We were very fortunate that West Jet has great customer service. West Jet had two agents on the phones trying to get the situation resolved. After a very long time, KLM finally released the money. We were then sent on our way, running through security to catch the flight. We were the last ones on the plane, both out of breath. The plane was waiting for us. The plane was held because we told them that we would be on the flight even if we had to pay out of our pockets again. We had a cruise to catch. This is not how we wanted to start our dream vacation. We thought the worst was over and the rest of our travels would go well. I had called months in advance to get my seats booked.

I was told that we had two seats that were not in the center of the plane. We ended up in the two center seats of the 4 seats, stuck between two men that slept the whole time so we couldn't move or would have to wake them to get out to use the bathrooms (KLM flight 678). We made the best of the flight. We didn't want to let it put a damper on our dream vacation. We were going on a cruise. Upon our arrival to Denmark, I immediately called your office, and was assured that we had two seats together alone on our flights back to Seattle from Amsterdam on the June 3 flight 6033 operated by Delta Airlines.

On flight 6033 operated by Delta Airlines, we got the seats that were promised to us, not knowing that the worst part of my misery was about to start. We were happy that we had seats to ourselves but shortly before takeoff, the steward approached the two ladies behind us and asked if they wanted to be upgraded to the exit row, because they had accidentally booked a young mom and her toddler to exit row so they needed to be moved. At first, I was excited as I love children. We were at the back of the plane, row ** seats * and *. After a few minutes, the toddler who was in a car seat started kicking the back of my seat. This went on for the whole flight. His mother was trying to stop him from kicking but with the car seat installed it didn't leave much room for his feet.

After about 4 hours into the flight, I approached the steward that switched the seats and let him know of my displeasure. He did apologize and also commented that the little one was vocal and he was sorry. He offered me a drink which I declined, and also offered me 5000 air miles, which he said was double that I would normally get for that trip. I thought that it would be good for at least one return flight for enduring 9 hours of being kicked in the back. I wasn't even able to recline my seat. It was the longest, most horrible flight I have ever experienced and I am a world traveler.

To top it off, one of our luggage was sent to Vancouver in error instead of Victoria so we didn't receive it for two days. My husband's shaver was in that bag so we had to purchase another shaver, as we weren't sure how long it would be before we got the case back. Upon my return home, I told my story to friends and co-workers and told them what compensation I was going to receive, 5000 Air miles on Alaska Airlines our preferred Airline. I was shocked once I investigated further that it only equals $137. To recap all the problems we endured for 5000 Air Miles: you didn't pay out our flights from Victoria to Calgary on flight 8017; we didn't get the seats promised from Calgary to Amsterdam flight 678; I endured 9.5 hours of my seat getting kicked on Amsterdam to Seattle flight 6033 operated by Delta Airlines; you misplaced luggage for two days after our arrival home

Why was the mom and toddler not placed in seats where there is nobody in front of them? The mother was on standby, so your staff was well aware of the situation in advance. Your planes do have seats with no seats in front, just a wall. Or perhaps you shouldn't allow car seats at all if you aren't able to accommodate all of the passengers. I believe KLM needs to take full responsibility for the inconvenience we suffered due to your company's inability to communicate amongst your staff and for not accommodating your passengers’ safety and comfort (I was lucky not to have whiplash). I paid over $2600 for my flights.

Problem #2 - At LAX, on my return flight home, I paid $29 to upgrade my ticket from Economy window seat to Economy Comfort window seat as I am a large person and needed the room to rest and relax after a long embarrassing and frustrating work week! A few minutes before boarding, I was called to the gate area and was told that my seat needed to be changed because of a "Dog on flight". I was offered the next seat over (a middle seat) and I refused the seat because: 1) I am allergic to dogs; 2) I am larger and cannot manage to sit tightly, thus why I always choose a window seat so that I can lean on the side panel and not on other travelers; and 3) I paid additional monies to have that specific seat. She said, "Sorry but it’s that or nothing!" I asked if I could have my original window seat and she said no! I refused to accept the new seat ticket and I demanded to speak to a manager and was told to wait.

A fellow, named Kevin, came (At LAX gate 53A) and asked me, "How are you going to get on this flight if you don't take this boarding pass?" (Oh really, sarcastic - smartass SOB?) I told him, "I have a boarding pass that shows the seat I paid to upgrade to and it's specified on my ticket." His response was I paid to upgrade to EC level and that he can changes whoever’s seat at any time. I appreciate his integrity and began to tell him my experience starting with Monday's trip to LAX. He continued to interrupt me as I spoke, showing me that he does not care about my experience and said, "Sir, you take this ticket or you don’t fly!" I got extremely upset, as you can imagine you would be too and slightly raised my voice after having to deal with all this frustration. I was then told by Kevin, "You either fly out of on the seat we give you or we'll have the police escort you out and you won't fly at all!"

I have a family, children, parents to support and a sister who I'm sending to college! I noticed this person has absolutely no intention with helping me have a better experience, even after my bad experience coming to LAX. I decide to accept the situation as I could not risk going to jail if I refused it once more and losing time from work and ultimately losing my job. All this going through my mind, my anxiety kicked in and I began to have a panic attack (fortunately I had my pills!). I don’t know if this "manager" had any sort of training or was having a bad day himself but in all my years of management, I have yet to make a client or customer angry and not attempt to find a solution. I do not know if his reaction towards me had anything to do with me being named "Samir" and being Muslim but I definitely did feel some discrimination in the way he reacted and treated me.

I have shown my loyalty to Delta as I have accumulated 20,000+ skymiles in 5 months and tickets out of FAR airport are not cheap. This entire trip and experience have told me to simply take my business elsewhere and fly with AA or Continental/United. Thank you for taking the time to read this. I believe Delta has a great structure; simply surrounding itself with better informed and trained employees would prevent experiences like mine. Sorry for taking your time and am even more sorry I chose to fly with you on this trip!

Due to the changes in our flights, we missed a hotel reservation for that night out in Provo, UT. We also had to rearrange our rental car reservation because we ended up flying into Vegas and driving to Utah because there was an earlier flight out of MSP. All in all we’re out about $500 because of that one delayed plane and I don’t think it’s really fair that we should have to eat the entire cost because it was out of our control.

Expedia customer service representatives tried to convince them to purchase another ticket, even though we had a ticket for the same flight. They already charged my husband's credit card once, and we had confirmation number for the flight. Expedia customer service representatives put my husband on hold for hours, trying to investigate the case. So my daughter missed the original flight, and they did not want to pay for another ticket. We had to send them our bank statement as a proof that they did not give us a refund for the voided ticket.

We purchased the ticket through Expedia for my daughter to fly to Europe with Air France and Delta, and we really do not care who voided this ticket, Expedia, Air France, or Delta. My bank statement showed that Delta charged my credit card. Finally, my daughter got her ticket for the next day (Thanks to one very nice customer service person.). It's a very unpleasant experience and lots of trouble, and they gave us $200. It's not worth that entire nuisance.

After multiple emails, one representative advised, "This is a fuel surcharge and we have no other way of collecting it on the companion fare, so we add it to the primary fare." This first occurred when trying to book a flight to Las Vegas. Now, it is happening on flights to San Antonio, St. Louis, Seattle and probably other cities I have not yet attempted to use it at (or else, there are no seats - see above). Delta is slowly but surely driving away what used to be loyal customers.

I tried calling customer care, and the man I spoke to told me she was on a much later flight. I said no, I had the flight confirmation printed out in front of me. First, he said that was a mistake. When we confirmed that she was on the earlier flight, he asked what I expected him to do when I waited so long to call! The fact that it took forever to get through all the prompts, that I had to repeat everything to him, despite telling him that it was very timely didn't seem to mean anything. He said he could do nothing because he was in Atlanta. I explained that she could do nothing in Miami. Delta said it was American's fault for not leaving enough time for her to get to the gate (personally I think they are both at fault for this). I am unhappy and disgusted.

While I realize that things do go wrong, the level of customer care is non-existent. I truly don't know why these companies bother to hire thousands of people who are there to help you with a problem when the truth is they can't do anything and won't do anything except pass the book. Next time Delta needs extra money to cover costs, maybe they can fire some of the "nothing I can do" people that you finally get through to after spending 10 minutes listening to prompts that sometimes don't even apply.

With regard to the agents who work at the counters, they should not all congregate together. One agent per traveler and if they can't help an individual, the supervisor should come, not all the agents who are there. It is not fair to all the other passengers who are awaiting their turn! What is the point of customer service if they can't do anything when a customer has a problem - especially one that could have easily been rectified if things were handled on a timely basis? Poorly, poorly done.

Here's where Delta starts to show its lack of customer care or concern. The "best" they can do is get her on a flight leaving in a few hours to Georgia and then hop her on a flight from there to San Diego (an addition 5-plus hours to her travel time). They said they'll also give her a $50 voucher, a $6 meal card and fly her first class from Detroit to Atlanta. My wife begrudgingly accepts their "accommodation.” I am not happy when she calls and tells me this is how they are fixing things. I, a school teacher, go on my 10:45 to 11:30 am lunch break and decide to call their customer service number (800-323-2323) and see about figuring this all out and to express my frustration with their resolution. I start off calm and I say things like, "I expect the best option would be to put her on a different airline altogether if rerouting her to Georgia is your best option. How does $50 help when flights from Detroit to San Diego cost at least 5 times that amount? My wife doesn't need a $6 meal card (which is an embarrassingly pitiful form of compensation), she needs to get to San Diego and have as much of what's left of the business day to get things accomplished. We used 45,000 Delta SkyMiles points (roughly 70% of what we had available) to get her to San Diego on time (12:00pm +/- PST), can't Delta give her at least half of those points back?" All of these were basically laughed at. Mind you, I'm speaking to a supervisor at this point.

The supervisor said things like, "You are not a preferred flyer. You are not a gold member. You are not an elite member. You just have a Delta SkyMiles card with AMEX." At this point, I am fuming and I lose myself (that's my fault; I do not like getting that way, ever, with anyone). Still, how does all of what she said matter? Shouldn't they put any customer's satisfaction as a priority? But I digress. So I ask how come she can't be put on a different airline to assure she keeps her scheduled itinerary (or at least one as close to that). This suggestion is responded to with a blunt, careless, “Uh, no. We don’t do that,” and she continued by saying that the delay was weather-based and not mechanical and they essentially do not owe her anything and that what they did give her ($50 Delta voucher, $6 meal card, and a first class flight to Georgia) was more than enough. But it really isn't.

Good customer care and service puts the customer first. It's a simple truth that should still be practiced; Delta does not believe this. Instead, it's all nickels and dimes for them. My wife, like most customers flying Delta, is just another drop in the bucket. Again, my wife doesn't care or want a first class ticket to a second layover city. She can buy her own food, and a $50 voucher only good for a future Delta flight is worthless because why would anyone go through all of this and book and fly with Delta again? One would have to be an absolute idiot.

To put things in perspective, later that day, after work, after coaching my school’s baseball team, I called Southwest and asked what they would have done if the exact situation happened to my wife on their airline. They were frank. They said it's hard to say with it being a hypothetical situation and because of some details and policies - like how SW uses SkyMiles versus how Delta may. What the SW representative did assure me was that, despite it being a weather delay, since my wife was already on board the flight from Baltimore to Detroit before they announced the delay, Southwest would have taken responsibility off of the customer as far as missing her connection. The SW agent also said that they would have compensated my wife with a voucher up to the equivalent of the cost of a flight from Detroit to San Diego (or the amount of SkyMiles points spent that would make up for that leg of her trip). And, yes, Southwest would have also looked into other airlines and putting her on stand by for the next departing flight. Now, that sounds more fair - that's putting the customer's concerns and itinerary first.

Aside from the fact that I will not fly Delta ever again, this entire experience was an emotional ordeal for both my wife and me. I may have lost my cool, which I regret and do apologize for, but that does not excuse bad customer care and poor policies executed ruthlessly - with no exceptions and no consideration. Delta, we don’t give a ** and it shows.

The first reason of this letter, to start with, is that Amanda is not traveling anymore and she will not travel at all in the future with this ticket ever! These reasons are purely personal, and it involved family problems for her decision to not go to Guatemala, though I went to Guatemala with my wife a week later in a Delta flight booked a few months ago. The second reason of this letter is due to the fact the ticket was paid in full in the amount of $780.50, including taxes. It will bring problems in the future to me, because neither Orbitz nor Delta cannot do anything to the following points: Refund 100% of the ticket, penalty for cancellation, and transfer of the name of the person in the ticket to another name for future trips.

Delta Airlines told me that because I agreed to their terms, they could not make exceptions at all on my behalf. The situation here is that you agree to their terms because there were no options at all for me to have a better deal because it's on their conditions and you get trap 100% on that. So that is the reason I bought the ticket. The situation here is that a family problem came up and my stepdaughter decided not to go at all.

I am pretty sure I am not the first person who goes through this problem when sudden cancellations come into your life. If Delta Airlines, due to their policy, cannot do anything of the points mentioned above on behalf of their customers, then their policy is strictly to keep your money at all cost. One thing is that there is no refund and no penalties for cancellation, but not having the opportunity to change the name of the passenger for another name, that is! It's incredibly wrong!

Everyday, you have unexpected and sudden problems that change your life without notice. I did not buy the ticket with the intention to give it away to Delta Airlines, but to use it, though, as I mentioned before, something happened in my family that the trip was canceled 100%. I hope, one day, airline companies have conscience and understand that taking your money under conditions and agreements they make on their behalf affects people's money. I lost $780.00 completely, and that is bad.

When I got home, I realized I didn't have it and called the taxi driver and he didn't have it. But I doubled checked anyway, knowing it was left at the airport. I called all the numbers on your website and even called the police. I was on the phone for hours and with no one caring what happened to me. I didn't sleep until 7 am when I could start calling again. Your agent last night in reservations was kind, but didn't help, so I asked for a supervisor. Once he was on the phone, he was nasty and of no help. He told me, "Tough luck," and wasn't going to help me any further. He told me that the he did not know the wheelchair company and that your company just uses them and no one is responsible for me in the chair or the service.

Are you kidding me? How can he answer me that way? Why would Delta use a company that they are not responsible to and with and say that? After many phone calls last night and this morning and you having many wrong phone numbers posted, I got the Chicago police. He gave me the Travel Aid number; they were nicer to me than anyone at all the calls I made to Delta. Please answer that. Then Jim at Travel Aid, after many calls, gave me Larry **’s number at the Delta Sky Club desk and he at least talked to me like he really cared!

What kind of service is that? I have used Delta last summer for a trip to Eastern Europe and now once again. I took out your card and now I am treated this way! I just want my bag back or reimbursement for its contents and the bag. The total worth of all is about $150.00. I was using Delta in good faith and I was treated disrespectfully with no compassion. How do you keep business in this market? My bag has been taken; it will be a miracle to get back now after this amount of time passing. I do want to talk to someone!

Now, Delta is telling me that I can only book over the phone in order to get the full $277.60 and that they will charge me $50 due to the fact it was originally booked through Priceline. They said there is no way to override the charge, no matter what the circumstances. This is an obvious lie. Considering the circumstances, you'd think Delta would be more concerned about keeping a customer instead of losing one. I can tell you that I will book this ticket so I don't lose out on more money, but this will be my last flight with Delta. Absolute last! I've never complained about another airline. I've flown with them all and Delta is the only airline that I've ever had to issue complaints with; bad customer service in the airport, on the flights and now over the phone.

Twelve nights later, and they still have not returned my suitcase. They have made no contact with me and did their best to do the least. I also just found out that they never contacted DFW to see if the suitcase was there. I am left with a huge mess, no money to pay my bills this month because of having to salvage my honeymoon, and the stress of having to decipher their website to file my claim from monetary reimbursement. I cannot express the amount of utter disgust I have with Delta and how they run their company. I would be very interested in joining with others, who have had similar experiences, in a class action lawsuit.

First, she was not aware we were eligible to redeem a companion ticket that we received with the Delta Air American Express Gold card. A day after the reservation was made; I called and talked to a reservation agent and a supervisor about this oversight. I was quickly informed that it is not possible to change one of the tickets to the $99.00 companion ticket. I worked for an airline and am aware this is possible. I felt that being a loyal customer to Delta Air and an American Express Gold card holder could have been some consideration. I was offended, to be lied to and hurt that a loyal customer was just a number.

Second, my wife called reservations. One person talking one time to one reservation agent and we were charged $25.00 per person (another $50.00). Now, this is getting ridiculous. Don’t forget the wear and tear on the mat in front of the ticking area. So far, the people I have told of this are unaware and gasp in disbelieve. After hearing lies and extra charges, I canceled your American Express Gold card. Why should I support someone who does not support my wife and me?

Third, after paying $1,184.42 for airfare, we were charged $25.00 for a checked bag. My wife was told because I canceled your card on March 11. I have always heard if you use the card, the first bag is free, one final kick on the head.

I know we are only two people and it will not hurt you like you have us, but I will do all that is possible not to support you. I also will tell everyone of my sad and somewhat comical experience with Delta Air. We are very sad that we had this experience because we always fly Delta, both for personal and business. Not so sure now.

Delta should be voted as the worst airline company in the US. We should all file a group lawsuit against Delta. It refuses to help us in any other way apart from asking us to file a complaint again and again with no response. Maybe Delta has some big ** lawyers, but if more and more unsatisfied customers can unite together, I am sure we have higher chances to claim our losses as a group! One last advice to everyone out there who might take flight within the US in the future, never ever take Delta again. It's for your own good!

We are retired, and I am disabled with multiple sclerosis. This is an extreme hardship, and the supervisor we spoke with offered no help. I have been a customer and frequent flier with Delta for over 40 years. My wife is a flying colonel. This is a very disappointing reminder that Delta service is not what it used to be. We cannot make the flight at this cost. I was to have recorded an audio tape for a sculpture at the Crystal Bridges Museum. Now I cannot. I hope this matter can be rectified, so we can keep our travel plans and not have to take further action.

I asked for a supervisor, and I was given the same information. A one-way ticket from Winston-Salem to Seattle was $214 each (which I have now purchased), so I told the agent that for the $1,100 savings, I would just get off in Atlanta and pay for a new wardrobe for my daughter and I. This type of payment structure seems unreasonable. If you have any issues with me changing my tickets, please let me know so I can contact my attorney for further guidance.

Someone working for Delta made the change. Delta hires dishonest and unscrupulous employees! I have flown this round trip schedule for 20-plus years with Northwest Airlines and was always treated with respect and honesty. Not the type of business, though, since they were bought by Delta. I will say it again: Delta hires and retains dishonest and unscrupulous employees. They really need to clean up their shop. Also, after two years, I am still waiting for them to reimburse me for late luggage. They state it right in their complaints section that reimbursements will be made for luggage 12 hours late: my luggage finally arrived to me 22 hours late!

replied that the flight is gone.

I told her she didn't even try at all and that she could have called and at least checked to see where they were with boarding. I asked her if there were any other alternatives. She had the audacity to tell me to go to another airline. I'm like I've already been inconvenienced and you tell me to go spend another $400 at another airline? Really?! The whole time she never even looked me in the eyes! Is this what customer service is at Delta? I will never ever as long as I live ever fly with Delta.

offered assistance, and gave directions. She did neither. The other young woman upstairs thought it was funny to give me partial directions, and I'm pissed! I haven't been this mad in a while, and I really don't appreciate arriving at the airport an hour early and paying for long-term parking, only to be treated like some second-class citizen who doesn't deserve first-class customer service.

This whole time I'm walking back and forth and up and down the stairs with my bad, and then I had to drive 30 minutes back home, only to have to get up at 4am to catch another flight, for which she did not offer any assistance with changing the flight or any directions on whom to call to have it done. Then I called customer service when I got home to change the reservation and waited on hold for 30 minutes. The gentleman was pleasant; however, I was told I was being transferred to a supervisor, then my call was disconnected.

At this point, I have had enough; I'm thoroughly disappointed in Delta to the point that I want to go on Twitter and all the social networks and blast my horrible experience. However, I will not do that. So I write this complaint and hope that no one else has this experience. Then I was further insulted when they offered me a $50.00 voucher! Wow.

Due to a very unpleasant accident during my trip, I had to go to hospital with partial paralysis; and my husband had to assume to send the list of my belongings. He did that 1.5 month after the total loss of my suitcase.

I have sent in a medical certificate to change my flight back because of the unlucky health condition I was in. And when I could move again, I helped my husband to claim for the rest of the reimbursement because of my lost suitcase. Until now, February 2012, we only received the reimbursement for the out-of-pocket expenses.

By the way, we were not informed by our local Delta office that there was a check waiting for us in San Jose. The claims manager Bernadette ** by accident (She sent us a letter announcing the recompensation of a big amount directed to another passenger.) contacted us. But she did not react to the email we sent to her asking for the reimbursement for my lost suitcase.

Now it's February 2012, and we have not heard anything from Delta concerning our total loss report of the suitcase. We just have the confirmation that Delta received the report. What else can we do?

First of all, after calling Delta and Skyteam, we didn't know how to use our sky miles number. We didn't know that we should just use one number for one airline for all of the Skyteam partners. Now, we understand that. I actually sent an email to the Skyteam website, and got no response. Secondly, we searched on the Delta website for the rules, and also called to speak to a representative, but the representative wasn't even clear. We've pretty much had to figure out how the system works on our own, the hard way. After flying multiple times with China Southern, we found out that we didn't get miles for some flights, because "they did not qualify because of the class". I called Delta, and they told me to fax all of my ticket stubs and itinerary, and I would get credited. So I faxed everything, and didn't get a response. I understood later, through more sifting on Delta.com, that we didn't receive credit, because of the class that we flew.

We know now that we should look at all of the rules and regulations when flying with Delta and its partners. However, when we spoke to a representative tonight, to see if they can help us receive our miles, or give us some miles. She was very rude, and did not even listen to our problem. All she wanted to do was tell us that her customer service was letting us know about how the classes work with the Skyteam partners, even though we already understood everything. She kept patronizing us, saying that everything is on the website, and that Delta is always there to help. But, when we call Delta, some of the representatives don't know how to answer our questions, or they tell us the wrong information.

Again, we've flown with delta and its Skyteam partners regularly. All of the rules are unclear, and the lady we spoke to was very rude. Toward the end of the 55 minute call, we asked for her name, and she didn't answer. We waited for five minutes for her answer, and then she finally hung up the call. We were calling from Skype, but we could hear her clearly, and if there was some sort of interruption, Skype would just hang up the call immediately. That was not the case. She was obviously still on the call, and had put us on mute. We still don't know her name.

When I requested the change over Delta.com, the system indicated that there would be a $150 change fee, which I accepted with displeasure but it was a fee that was clearly stated upfront and so I am not disputing it. However, when I received my credit card statement, I found out I had been charged not $150, but $761. When I called Delta, the airline's representative indicated to me that he could find no basis for that number and suggested that the error was due to my credit card company. I opened a disputed charge inquiry with my credit card company and they recently came back and informed me that Delta's position is that the $761 charge was correct, because the fare basis for both the originating flight out of Honolulu and the connecting flight out of Seattle had changed on the order of $600!

Nowhere was the change in fare basis clearly explained to me, either online or by the customer service representative I spoke with. I am also unclear why the fare basis for the Honolulu to Seattle segment should change when I only changed the Seattle-JFK segment. I have gone back to Delta to file a complaint, but from what I read online, I shouldn't hold out much hope for a positive response from them though as a longtime SkyMiles member, I would hope for consideration.

What happened now? They told me a year ago that it is now 225,000 points for one first class ticket. I just called and they told me that the flights from JFK to Rome to Palermo are all booked up already. Really? Wow, it's Feb. 20th, 2012 and I was trying to depart June 26th and flexible until July 20th, 2012 to depart and increasingly flexible on the return. i even went so far to state that Newark airport would be okay.

When you go further to the general FAQs on it, there still isn't anything that explains what the major component of the item you bought meant? They don't say "Expiration Date: for information on what the expiration date means, please call customer service.” They just don't even address it. The only time they address it is when you cancel a ticket, like you are supposed to remember what someone said a year ago on the phone when you're driving to the airport in bad weather and can't make your flight. Right. They could have at least listened and identified with the issue and should think about the customer and make clear what expiration date is.

When I didn't get a response to my email, I wrote again and then called right before I booked travel. I was assured my challenge dates were 12/1-2/29 and I booked a dozen flights on Delta to make sure I had enough miles to fulfill the deal.

On January 29th, I checked into my flight to Colorado and saw that I had been upgraded on both legs. I packed accordingly, but when I got to the airport in the morning, my upgrade -- and my status -- was gone! I had been moved in the middle of the night from row 3 to row 30 and was suddenly being asked to pay for bags.

I have spent hours and hours calling and emailing Delta. They refuse to acknowledge they were capable of making a mistake. I have clearly showed them the emails and the phone call, and the fact that I booked all those flights Dec-Feb. The only response I get is "the computer says October 30-January 30." I am just ignored when I ask about the emails and the phone call that told me December 1-February 29.

The "executive" office said they didn't know what to do and were passing this to the status match dept. They finally got back to me this week and gave me the same ridiculous response about what the computer said.

I have received no response. I am stuck with five more flights. I booked them under the promise that I would have status and am stuck. I can't force Delta to live up to what they promised me, but I can do everything to let people know online, in social media and in my stories that they don't follow through on promises.

In fact, I've gathered enough complaints that I'm considering turning it into a book, "Delta Airlines Merged with Northwest and Stopped Caring About Customers".

The next morning at 7:30 am, I checked my email and there was nothing from Delta. I checked my bank account and saw that I was overcharged. I called Delta and spoke with Lewis and then Nancy in Utah. The $50 difference was refunded and I told both of them that I didn't receive an email.

The next morning, I saw the email that arrived on Friday 2/10. My daughters were on a flight different from the one that the ticket agent quoted to me. I called Delta. I spoke with Delneisa who called me a liar. I was transferred to Rachelle, who said that it was Delta's fault. But I took too long to find it, so I needed to pay for it. I asked to speak with someone else and she said no.

I called back and spoke with Pearl and then Pearl's supervisor. Both of them explained that it was Delta's error and that I shouldn't have to pay a price difference. They said that they were unable to do anything about it. I paid an additional $92 to get my daughters on my flight. The same flight that was $138 when I called to book it.

This was Delta's error and I should not be charged of anything. I feel that the $92 should be reimbursed and the original agreement that was stated to me when I called on 9:19 p.m. on 2/8/2012 Pacific Time should be honored.

I would also appreciate a written apology for the rudeness that I encountered, along with some compensation for three hours of my time that was spent dealing with Delta's mistake.

The funny thing is, how can they blame the government for all the seat changes that were being made to disrupt my trip? Plus, I had booked this flight so far in advance because this flight isn't until April 3rd. After they told me to take my money back, they would credit my card, which I haven't gotten back yet. A few days later, I went on line to see that the same flight that I had booked previously was now $353.00. I would like someone to try to explain that one to me.

As it happened, my mother lingered and when I called Delta to change the date of my ticket, they informed me it would cost an additional $3,500! I explained this was a bereavement ticket and what the agent had told me when I booked the ticket but was told that was the price. I asked for a supervisor and after almost an hour of telephone time, I was told they would cancel the $3,500 fee but would charge me $380 instead. I still objected but accepted this. On my return home, I wrote Delta of my experience and disappointment in their handling of an already bad situation. They responded by giving me 12,000 miles (no refund of my $380). We have flown over 25 years with Delta from Germany to the U.S., also encouraging our friends who visit to use Delta. This was more than disappointing from a company that advertises being a caring company.

The Delta representatives are rude and stupid. It took me 1.5 hours to get through, and when I got through, I talked to unhelpful and rude people. Delta Airline is like a scam. I hope they get sued.

When we were boarding the aircraft, we were forced by the crew members to check-in our carry-in bags even though we told them that we had a baby and we need all that bag along with us, as we were traveling for two consecutive days. When we reached our final destination we were told that our luggage is not on board and we were unable to get our complete luggage, even after paying the extra money for two days. We had such a hard time managing those two days as we had to pay for the hotel to stay close to the airport and for the taxi. We had to face mental stress at the very beginning of our vacation.

I am aware of the Delta low price guarantee; but what good is that guarantee under my circumstances when the Delta website won’t process my purchase request after two attempts and I can buy the fare at a lower price on Travelocity. I brought this to Delta's attention by email (twice) and suggested they could rectify the shortcoming with the $100 like offered in the low price guarantee.

Delta’s plastic response is: “We appreciate the opportunity to give this matter additional consideration. We regret that we have been unable to meet your needs in this instance, but hope you will give us the opportunity to restore your trust on future travel.”

My response: Whatever.

Finally, after another 30 minutes, she took us to baggage services, slumped in a chair while baggage services tried to locate it. During the time, my husband was so afraid of making the "aide" angry by asking to use a bathroom, he soiled himself. The scooter was miraculously located at the gate (where I said it was) but the person on the phone was told they couldn't move it because it was too heavy and would take an hour to get a lift there. Nobody asked me how to operate it. I told them it was a simple switch to put it in neutral and roll it. It only weighs 250 pounds.

The girl behind the desk then went by herself with our instructions and delivered the scooter to us. 2 hours after deplaning, we finally have my husband’s mobility scooter and are on our way home. We were offered $400 in voucher compensation but I doubt we will use them. In this day and age, people should be grateful to have a job and stop elderly abuse.

It gets better. I am on the phone with a Delta customer service agent trying to book a free ticket with the miles I thought I had. She told me they no longer exist, so would I like to book a ticket anyway and pay for it? I am not sure what part of no she didn't get, but I will definitely avoid Delta at all costs after being treated this way. I have started another job where I will be traveling extensively again. I know those miles didn't mean much to this company, but for me it is a missed vacation. Shame on you Delta!

I called Delta customer care and the representative told me that Delta had made the changes to my itinerary on the 5th of November and that there were comments to contact me regarding the changes. She even noted that it was apparent to her that no one had ever contacted me. Really? My only option was to get a refund from Delta. Huh?

I booked in November to get lower fares. Rebooking in January cost me over an additional $1000. What did Delta try to offer me as a settlement? 5000 sky miles. Oh, my God! You have got to be kidding me. A $50 value when their system ** up and cost me $1000? I have accumulated several hundred thousand sky miles to date. Offering my 5000 miles was like pouring salt in an open wound.

I don't know who I need to contact, but as a disabled person, I am fed up with the way your services run through Delta, and I'm sure there is someone out there to contact to put a stop to this **. It's not my fault I am disabled. If i can't get help through Delta without being treated like **, then I'll fly through someone else who will treat me like I'm a person. I have complained until I am blue in the face, and all I get are apologies. Stop apologizing, and do something about it. The sad thing is, I'm not the only one being treated this way. Your staff on board has broken my laptop and was ** off because they had to help me, as I cant lift my arms up from a bone disease. Not one person from Delta ever contacted me back about my laptop. Your guy on board who kicked it down the aisle, and then threw it into the cubby hole like it was trash, breaking the side of it.

Years ago, this was the best airline around, but now i think it has become the worst airline to travel with if you're disabled. Beware disabled people, if you wanna be treated badly, just fly Delta. You will see what it's all about. Not to mention, the wheelchair service wherein you won't be allowed to stop and smoke, or eat, or even go to the bathroom. I want an attorney to contact me about this, to put a stop to how disabled people are treated when flying. Maybe this will put a stop to all this nonsense! I have gotten 2 $100 vouchers over the course of 4 years of flying. No one ever contacted me about my laptop. Every trip made is a nightmare.

After 30 or so minutes with a representative, they uncovered this fact. Apparently, I had never actually changed my ticket. I had changed my itinerary, mind you. I could go online to Delta.com and see that I had a confirmation number for a flight going to San Diego on December 3. However, due to some error, the change didn't completely go through (though I did have a confirmation email). There was no way to know this, unless I had been strictly following my online statements (which I now do).

Stranded at the airport and already having return tickets, I was forced to buy tickets at the gate. I was wrongly quoted a price of $480, which I reluctantly agreed to pay. I never signed anything and was never shown the real price. They printed a receipt, and only when I was walking through security did I see it was actually $740.80--$509.76 for a ticket, $81.04 for tax, and they still charged me the $150 ticket change fee on top of that.

In the weeks since, I have talked with several representatives by phone and online, all of which have told me the same thing: I'm not entitled to any refund, because I flew on the ticket. This disregards the fact that I only had to buy that ticket at the airport due to a botched mechanism in their online booking that sent a confirmation email without issuing me a ticket. Not a single person at Delta has offered the slightest amount of help.

"We follow a consistent policy to ensure that Delta is fair to everyone who travels with us. Accordingly, we must respectfully decline your request for the refund of the ticket. I am truly sorry to disappoint you, as I am sure this is not the answer you expected."

I keep telling my self I refuse to be out $740.80. (I actually have just been asking for a partial return of $540, because I would've paid the $200 to initially change my flight.) But they don't even pretend to care that they've screwed me over. I don't have this kind of money lying around, and there must be some legal recourse I can take. How can a confirmation email with flight number, dates, and other information be in no way binding?

I work at a restaurant as a bus boy. I don't have this kind of money to throw around. This is more than I pay in rent every month. Please. I need help here.

I, like more than half the passengers on the plane, left at Mexicali, at least nearer to my destination and my home than Mexico City. I paid over $100 in taxi fares to get into the United States, and my wife had to leave home in Los Angeles at 2:00AM to pick me up, nearly 3 hours away. We did not arrive home until after 7AM. The gas costs easily average out to another $50. I have now spent several hours dealing with Delta customer service representatives (Kenya in Atlanta and Lily in Cincinnati), who told me that the only possibility is to give me a $100 flight voucher on Delta. Now, how on earth is this a 'goodwill measure', and why, after this horrendous experience, would I want to fly Delta again?

The acceptable and fair solution, and what I would expect of Delta to is a refund of those $100 that they are offering me in travel vouchers, to help offset the cost of having to return to the LAX area on my own. I was offered no transportation compensation, no way to get home, and I'm assuming that there are many others in my situation as over half the plane disembarked when I did. I find it impossible to believe that with Delta's supposed focus on customer service and huge customer base, that a $100 refund would put them out of business, and it would go a long way in restoring customer faith in the airline. What they should really do is refund my money for that leg of my journey, as they never got me to my destination.

Finally, I was told it was all sorted out. My daughter was never upgraded apparently, and the boarding pass we held was evidently a figment of our imagination, as I was told she couldn't possibly have upgraded. They literally undid her check-in and removed all evidence of the upgrade, including returning the money to the allotted credit card. The most astounding thing was the way in which the airline personnel spoke to me. It was as if I did not understand the boarding pass, and had imagined the whole upgrade offer itself. The audacity of this airline never ceases to amaze me, after more than 40 years of flying, and having an airline captain for a husband. That is saying something!

I spent over two hours on the telephone, had excess baggage (as we thought business class rules would apply), and was downgraded to economy from business. We will never fly with Delta if possible (although it is difficult with their monopoly at Memphis).

However, this was not even the worst of the nightmare! About 1/2 way through the flight, a young boy who was apparently traveling alone, got sick and threw up on us, our seats and the flight attendant! Gross! The bathroom was covered with puke, as were we, and there was not one Delta attendant who made any attempt to clean up the mess, or offer any assistance to us. We had to sit back in our seats after making an attempt to clean ourselves as best we could, and because one of the other attendants came back and saw what had happened and quickly left. My brother went into the bathroom to clean up the mess in there!

I'm sorry, but I believe airlines should have a standard operating procedure for vomit on planes! It's not like this never happens! We and several other passengers threw blankets on the floor so others would not step in and track the vomit all the way thru the plane, but not once did a Delta flight attendant offer assistance! After the episode, the flight attendant who had also been vomited on came back to us and pulled out 3 "free snack coupons", one of which had already expired, and apparently thought this was sufficient!

He was kenneled for the night (adding stress and possible exposure to contagious agents at a commercial facility) and shipped to Roanoke the next day. I had to make another 100 mile round trip as well as take off from work to pick him up. Delta thought a financial compensation of $37.00 would make up for the ineptitude (the cost of shipping was $230.00) as well as my worries over his welfare and lost time at work. Their casual attitude about the whole fiasco was astounding, I certainly would not advise using their cargo service to ship animals.

I called Delta customer service and was informed that the rules of the ticket stated that Delta would cancel the return flight if the outbound flight wasn't taken. The only way to avoid this (without cost) was to have informed Delta before the outbound flight that his plans were changing. If he contacted them after the outbound flight, he would have to pay the $150 change fee to keep the reservation. I got no further with the original person's supervisor; in fact, she was adamant that anyone would know this is what would happen and would know they have to contact Delta to confirm the change.

Logically, this makes no sense. Why should it be up to us to (a) know these were the rules of the ticket, and (b) know to contact Delta to prevent them from canceling a legitimate reservation? Leaving logic alone, I wondered if it was patently obvious on Delta's website where these ticket rules were located. So, I called back Customer Service and asked where on the website the information was. Ten minutes later, the customer service representative returned with these instructions: (1) Go to delta.com. (2) Click on Book Flights. (3) Under the reservation information section, in tiny print, is a link to Contract of Carriage. Click on that link. (4) Click on the first link on the Contract of Carriage Web page (for domestic rules). (5) Scroll to page 20 of the 51-page document. Sure enough, on page 20, there is the rule. Really, Delta? That's how I'm supposed to know about that rule?

While this partnership should have been a win-win for both the business and customer, sadly this is not the case. Airplanes used on these routes are often older model planes which often have mechanical problems causing flights to be delayed or cancelled. There have been instances of broken bathrooms forcing passengers to use one bathroom for a 10+ hour transatlantic flight. Customer service is terrible on these routes with customers feeling discriminated, helpless and victimized. Excess baggage fees for these routes are some of the industry's highest.

While both of these airlines strive to improve the experience of travel, United and Delta are sending their African customers a different message --that they don't value the business of their African customers or those wishing to travel to Africa as much as other customers. We must join together to hold Delta and United accountable and to treat their African customers to the same level of respect that they show others. Please sign and forward the petition below to urge United and Delta to provide newer planes for these lucrative routes, demand better customer relations and adjust excess baggage fees.

Well the puppy was shipped at 9:30 a.m. on Nov. 29, 2011 from New York and had a layover in Detroit then was supposed to come to Dayton, Ohio at 2:59 p.m. At 3, the Delta representative said the plane was delayed in Detroit and would be here around 5:30 so at 5:45 when the plane actually did land in Dayton, they forgot to take my puppy off the plane and she was shipped back to Detroit. The Delta representative lied to us and said they didn't know where the plane was. Then after a heated discussion they told us the truth. They then told us she would have to be kenneled there in Detroit and shipped the next day. So after more heated discussions they put her on their last flight and she finally got to us around 10:15 p.m.

So here you have a 10-week-old puppy that was left on a plane for over 12 hours in freezing conditions with no food or water and no cover up and with Delta lying to you!

His supervisor (Amanda **) was worse. Now, we get to the good stuff. When we went to the service desk to get ticket, the distinguished Delta service desk agent (Amal **) told me she didn't know how to process this type of transaction. She sat there fumbling around and laughing and chatting away for 20 minutes. So, we missed our flight. There was an earlier flight but of course, the decent Delta agents didn't care about leaving a baby stuck at the airport even if it is their fault.

The Johannesburg Delta office was efficient enough and provided him with a quality hotel, a shuttle service and meal coupons for his unscheduled overnight stay. The following morning, he connected with the new flight that landed him in Atlanta at 10pm, which was too late to connect to his next flight to Albuquerque. Delta was supposed to provide, once again, for a hotel and meals, particularly since he had over 12 hours wait for his next connection.

The Delta crew in Atlanta refused to provide any of the above services even though he had already been issued with a Best Western and meal vouchers! He was instead dumped in the Sky Lounge with nothing to drink or eat and to wait it out until the following day.

Delta dumped a minor in the corner of their lounge and refused to provide him with any of the services which he was due. Aside from this shameful treatment of a paying passenger, Delta Airlines transformed a 24-hour trip into a three (3) day ordeal that ended with an exhausted, traumatized kid to arrive at his holiday destination with two days lost on his vacation.

As all these events were unfolding, both my son's father in the US and I in South Africa attempted to resolve the problem. Unfortunately, it is very hard to reach an actual living person at the end of any phone number provided by Delta Airlines. And when a person is finally contacted, they are either rude or they redirect you to another automated answering service. Even my travel agent was unsuccessful in getting the needed assistance and responsible parties to provide any help whatsoever. I wonder if I will ever receive an explanation and apology from Delta.

I had called Delta on Dec. 1st and complained about the seating situation that was sent to me then, where they were split up and the agents then changed the seating around so that the 2 boys were with their mom and 2 were with Grandma. One week later, and they get moved around and it's worse. I talked to a supervisor who said sorry when we purchase tickets on the flight we aren't guaranteed seating together to do flight changes. He said sorry the kids have to sit by themselves and there is nothing he can do about it. How does this make parents feel? Who are these kids sitting by? I'm not saying everyone in this world is depraved or a maniac but I do not know the people they are sitting by. Am I wrong for being highly upset over this situation? I am sure there would be a lot of other grandparents and parents out there that would be just as upset as I am.

The night before the flight, I got a call telling me my 83 year old father had been rushed to the emergency room with a possible stroke in South Carolina. I had to change plans immediately and drive to SC immediately, since he lives alone with no other relatives within 800 miles. I called Delta to change my flight to a later date, and was informed that I would be assessed a $200 "change fee" on a $287 fare.

After returning to Florida a week later, I contacted Delta "customer service" and asked for a suspension of the fee. I explained the problem in detail, with dates, times, hospitals, doctors, etc. I was told that if I submitted all of that info, on hospital stationary, signed by the attending physicians, the would consider an adjustment.

After spending a week making calls to doctors and hospitals, and not getting any returns, I finally reached someone who told me that providing such information would violate HIPPA laws, and they couldn't provide it.

I got there early and I noticed that at 5:40-5:55, people were still boarding and were entering the gate to board, way past the boarding time of 5:20. I missed work and my son missed a day of school because they gave my seats away and would not let me board the plane. On previous flights from the same airport, I have gotten to the airport within 15 minutes of a a flight and they hurried and rushed me so I could make the flight, but not this time. Why? Because they gave my seats to other individuals. I would like to be compensated or given two plane tickets for a future trip. Thank you and God bless.

As I was being re-booked to flight to Minneapolis for the next day, I requested to reclaim my checked in baggage. I was told to do so at the airport baggage claim office. After waiting for over 45 minutes to recover my baggage, I was informed that my bag was put on a flight to Minneapolis, one which I was never scheduled to be on. First, I am unable to comprehend why it would take nearly 1 hour to figure out the location of my bag when I gave the representative both my boarding pass and baggage claim number. There must be a better way of tracking luggage as well as holding representatives accountable to more reliable service.

Second, I do not understand why a bag would be put on a flight without the passenger being on board. As a frequent Delta traveler, this alarms me as a significant security risk, something which I will definitely take up with TSA. Upon questioning the baggage claim representative about this, she informed me that it was Delta policy and that any further inquiries need to be handled through the Delta Baggage Claim Hotline. When speaking to a Delta baggage representative over the phone, she informed me that this was in fact not Delta policy, that it should have never happened, and that it was the result of miscommunication and lack of procedure on Delta's end. I am extremely disappointed that I was given the run around rather than a clear answer as to what the issue was and who was responsible.

Most disappointing has been the rude and shorthand customer service I received from almost all Delta representatives both at the Detroit airport and over the phone. This is not what I would expect from Delta, or any airline for that matter, instead I would anticipate the airline and its representatives being apologetic, taking responsibility for the errors, and taking all possible action to rectify the issue. Regardless of my long-standing history of travel on Delta, skymiles account, and holding a Delta American Express card, I will be seriously reconsidering any future travel plans on Delta airlines.

Throughout this entire ordeal, I have received no acknowledgment for the missed day of work, lost luggage which included post-Thanksgiving shopping with a value of over $500- not including my existing personal belongings and loss of scheduled airport transportation. What is Delta going to do to compensate me for the loss of time and financial burden I incurred as a result of this severe mismanagement?

It only got worse. Delta did not have another flight to Punta Cana, DR that day. She refused to assist us with reservations with a competing airline that had a flight to Punta Cana or refund our money so we could book a flight. All she could offer the six of us was a flight to Santa Domingo, DR. which is a four hour van ride to Punta Cana. We had already paid for our transfer from the Punta Cana airport to our resort. We lost that money. We had to pay an additional $100.00 cash for the van ride. Of course our luggage did not arrive for another 26hours. We arrived at our resort over six hours later then our original ETA. I sent an email to Delta after our return only to get three $100.00 vouchers without any personnel communication. I emailed them back, got a response from someone with a generic apology and 7,000 skymiles added to mine and my husbands account. No explanation for the plane leaving early.

Now my hospital won’t reimburse me because Delta documented I was one minute late. I asked the gate agent to call the supervisor. She refused. I told her I would find him. She called the police to stand by me as an intimidation tactic. I am five three, hardly a threat. I went nowhere with the supervisor. I had many passengers who witnessed my treatment say what Delta did to me was fraudulent. One man said his family member worked for Delta and saw on her computer that they allowed a non-revenue passenger that worked for the airport.

When I called Delta to complain that the promised services were not provided and get assurance that this would not happen again tomorrow when he returns, the agent promised me it wouldn't happen again and he offered me the $100 mandatory unaccompanied minor fee as a voucher. I told him to stick the voucher in the complaint he was typing for corporate because this is a serious matter. He then became defensive and said he can't do anything about it because he doesn't work at the airport in Atlanta. I told him he works for Delta, and that I didn't call for a refund. I called to find out why his company didn't provide safety for my minor son as promised.

I don't believe a company should force you to pay for a service, then shrug and offer to refund the cost of the service after they fail to provide it, especially when that service is the promised safety of a minor. The Delta agent then suggested I call corporate on Monday. I said no, have corporate call me on Monday and to put the word "lawsuit" in that complaint in the eventuality that this negligence happens again during the return trip. From what I am reading on this site, Delta in Atlanta is particularly troublesome for unaccompanied minors. It also seems to me Delta's unaccompanied minor program might be ripe for a class action lawsuit. It looks to be a sham. Kids are treated no better than baggage, and we know how well Delta does with baggage.

Well, on the day of his flight, we arrived to the Delta ticketing desk. When he checked in, the representative that was working there would not let him board the flight because he had bought a one-way ticket and he is a US citizen. We felt that the representative was not familiar with this type of situation because she called someone else to see what they could do and after the fact she still went to the back to speak with her manager. My husband explained to the Delta rep that he had dual citizenship as he was born in the Dominican Republic and had all the documentation to prove this (passport & ID). He also explained to the agent the urgency that he needed to board this flight and if he needed to purchase a ticket back, he would do so.

After waiting over 50 minutes trying to resolve this matter, the representative comes back with a solution and says that he will have to purchase a round-trip ticket. My husband had no problem with this. He immediately told the rep that he would like to go ahead and purchase a flight back. The representative then goes on to say that he can’t board the flight because he has missed it. That he had to have been checked in about 30 minutes in order to board the 7 am flight. If that was not enough, the representative was very rude to us when we ask for a refund since it was not his fault for missing his flight but the incompetence of the airline with his situation. She said Delta would not give out any refund and that we needed to contact Expedia since we booked the flight through them.

Upon getting back to the house, I contacted Expedia and spoke to Ellen. I explained to her the whole incident with my husband not being allowed to board his flight and that Delta said we needed to discuss with Expedia about a refund. She contacted Delta directly. At first, they told her the same thing that the Delta rep at the airport told us at: since he missed his flight, they were going to charge a penalty fee. But she pushed the issue further and made sure that they understood it was no fault of ours. After much deliberation, the Delta rep agreed on giving us a full refund of approximately $288. In addition to the refund, they offered to help us book another flight to the Dominican Republic through them at a discounted rate, but we declined that offer because of the horrible experience we had with them. Ellen said Delta would refund the money to the card used to purchase the ticket.

Luckily for us my, husband was able to get on a flight the next day; he purchased a one way ticket through American Airlines and had no problem at check in. He even conversed with their representative and told them about our situation with your company and they were astonished that at your company’s inability to assist us in this matter. They said that they deal with incidents like this all the time.

Two weeks had passed and my husband checked the account and saw that Delta had only refunded $87. I called Expedia regarding this. I spoke with Aiva and she contacted Delta regarding this matter and the Delta rep informed her that we would have to submit a written request in order to see if they could refund us the money.

If this is not remedied, I will post on every website possible about my experience and I will tell people not to book flights with you.

This is bogus on 14 different levels! If it were costing you $150 more for me to change/postpone a trip, ok, but there's no way on God's green earth that it is. I booked online, I told you I had to cancel/postpone online, I'll rebook on online. And you re-sold the seat within hours, if not minutes. What the hell cost, much less 'service' are you charging me for?

You've created quite the elegant trap for your customers. Buy a refundable ticket, at considerably more than $150 over the non-refundable ticket price and don't incur the so-called Administrative Service Charge or buy the non-refundable ticket and incur the $150 [so-called] Administrative Service Charge.

"In case your plans change within 24 hours of booking a flight" - seriously? The least you could do is remove the word 'service' from "Administrative Service Charge"; there's no service involved!

A few days later, I looked at my credit card statement and noticed I had been charged $261 per ticket ($522 total). So far, I have contacted Delta customer service several times, filed a BBB complaint, emailed the CEO of Delta, and disputed the charge with my credit card company. Delta refuses to credit me the appropriate amount. I believe that Delta should be obligated to honor a price that one of their agents represented. I will never fly this airline again and am currently considering taking this grievance to small claims court.

I lost over a hundred dollars on the flight and all respect for Delta as a company that I had always chosen before.

Complaint: It cost us $200 more to get the dog home! In Anchorage, the dog was placed in baggage pick-up (we didn't ask for him) and we were made to check the dog back in with Alaska Airlines and pay an additional $100 for the 1 hr flight to Fairbanks. In addition, Alaska Airlines did not like our kennel and required us to purchase one of theirs for an additional $100 despite the fact that the dog had traveled just fine ANC to SCE and back GRR to ANC in that kennel! Our other luggage and bicycles were transferred and sent to Fairbanks, final destination without additional cost. Delta gave us bad information three times (two phone calls and at the GRR airport). We were told that all luggage and the dog would be sent to our final destination without additional fees.

I was told to go to customer service. I waited in line and they said they had no control over it that I would have to talk to the cleaning crew. I asked for a number and they gave me a number for a high speed internet company (that happened again later with a different employee). When I got to the next gate, I tried talking with that agent to get some help and she called over her supervisor. She was very short with me and told me another passenger probably took it. It almost seemed like the Delta employees were in cahoots with the cleaning crew. She walked away from me. I then told the gate agent I needed to talk to somebody in management. I ended up talking to a leader of the cleaning crew. He said he would talk to his team and be back in 15 minutes. 90 minutes later we had taken off and he had never returned.

I am 100% positive that the DSI was in the seat pocket and in 5 minutes it just disappeared and Delta employees in Atlanta could care less. They made no effort to help. While on the next flight it was delayed by 45 minutes and the flight attendants on that flight were really helpful. They spent 30 minutes trying to track down where a lost item would be sent in Atlanta. They told me that from what they could tell, there was no lost and found and that more than likely the cleaning crew just takes things. They have heard of it multiple times in the past. The most recent case being a blackberry. They said they were irritated with the service they received and that they would also submit a report.

Contacting Delta customer service for reimbursement, resulted in an email stating that it had been my choice to rent the car and that I would not be reimbursed for the rental or the gas. I was offered a $100 voucher for future travel. I asked that the decision be reviewed by a manager only to have Delta stand by its original decision.

When you fly, everyone knows that you get treated badly, and that airlines don't care about customer service anymore, but this takes the cake! Am I the only one that thinks that adding an extra layover to a flight is unacceptable? It would sure seem like that when you call your customer service line.

people home on the day they purchased the ticket for so flippantly.

In the future, I suppose I will only be flying JetBlue which seems to at least give some effort into customer satisfaction to all customers, not just a few hand-picked passengers.

2. Delta Flight 630 was due to leave MNL at 0635 that morning for Nagoya and then on to Detroit. Around 0530, a sign was posted at the check in counter stating that Flight 630 was going to be delayed. In the meantime Delta employees were given priority to a Flight 172 for check in. Those passengers were being herded at the head of a massive line of people both in the general boarding and Sky Mile lines.

3. August 8, 2011, 0530: Without much explanation or coordination Delta employees began a mass herding of Flight 630 passengers out of the terminal and into the parking area. Buses and vans were commandeered by Delta to transport these passengers to the Manila Hotel. a. The wife at this point located her sister and nephew. b. She spoke to a Delta manager in order for them to re-schedule the flight of her sister and nephew. She was assured by the Delta manager that this re-scheduling could be done in spite of the fact that it was a different airline.

4. Approximately an hour later, we arrived by van to the Manila Hotel. Luggage and passengers were everywhere. Luggage was being x-rayed and placed in the lobby of the hotel. a. The Delta manager then changed their story. Since the sister and nephew were leaving on Philippine Airlines, Delta could not re-schedule their flight. Any re-scheduling of flights would incur additional cost. That is the reason the wife made the request. b. The Delta manager just explained this was all just a big misunderstanding. Sorry about your luck. c. There were no Delta employees on the premises of the Manila Hotel to coordinate anything. d. The story at this juncture was Flight 630 was to leave at 1430 that afternoon. Buses to the terminal would be leaving about 1300 from the hotel. e. The sister and nephew left for the airport to catch the flight to Kalibo. Additional costs were incurred because there was no means to compensate them. (P800 cab fare was incurred at this point.) Note: International flight boarding times are usually three hours prior to departure. This would have put bus departure time around 1100. How in the world was Delta going to check in all these passengers in such a short period of time?

5. As the morning wore on, it became clear that the 1430 departure time was a moot point. Around 1100 Delta distributed lunch vouchers at the hotel desk. a. 1130: the wife, son, and I had lunch. We proceeded to the lobby only to discover that a bus was ready to leave to the terminal.b. A bellhop jockeyed our luggage to the lobby and a claim tag was placed on the luggage cart.c. All three of us boarded the first bus. No Delta employees were on site to coordinate this or answer questions of the passengers.d. The wife double checked to ensure that our luggage would be placed on the bus. Had she not done this, our luggage would have been left at the hotel and we would have been at the terminal.e. Upon arrival at the terminal, no Delta employees were coordinating this venture. The wife obtained our luggage in the mass confusion of the passengers. f. The departure time of Flight 630 was changed to 1630 that afternoon. The reason for the delay was given as mechanical problems in the aircraft.

6. We managed to check in our luggage and obtain our boarding passes. We were at the gate within two hours prior to departure. When the plane arrived, it did not have many passengers on it. This was about 1545 hours.

7. 1630: Flight 630 finally got underway. It arrived in Nagoya and subsequent to it arrived in Detroit.

8. August 8, 2011, 2030 hours EDT: About two hours out of Detroit the aircraft began leaking brownish water in row 27 or 28. Flight attendants placed a blanket over the leak, but it became saturated.a. The leak spread from rows 27-31. The wife, son and I were in row 30. b. The flight Attendants removed the aforementioned blanket and placed diapers over the leak in row 27 or 28. But it also began leaking in row 29 plus 30 and 31. Diapers were taped over row 29. The passengers were wiping the ceiling are as the water continued to drip. c. Delta employees were apologizing to the passengers about the delay of the flight.

9. Upon arrival in Detroit around 2130 hours, we were placed overnight in another hotel-Best Western.

10. I was scheduled to return to work on August 10. Due to this delay I returned to work on August 11. It is to be noted that this is our busy time of the year plus our office is short handed at DLA Disposition Services. This flight delay disrupted my work schedule plus had me use leave that should not have been necessary. a. The aircraft in question had both mechanical issues plus incurred a leak in flight in a short period of time.b. If the airplane in question was an older asset of Norwest Airlines maybe it’s time to retire it.c. In the event of a delay of this kind, why didn’t Delta have a substitute aircraft ready to go in this event? American Airlines performed this miracle in Chicago on a TDY trip c. 2004. An American Airline plane had mechanical issues and was immediately replaced.d. I have requested Carl Levin’s office to have the FAA inquire the maintenance record of this aircraft. e. Delta employees in Manila did a poor job of coordinating this delay. Worse than that, in the case of a Delta manager, they changed their story about assisting passengers and their families.

3. No suggestion or assistance to passenger family members when cab fare was incurred to board a flight to Kalibo.

11. Through this situation it is also noteworthy that our seven year old son was totally exhausted as a result of the delay. In spite of efforts to keep him hydrated and he was only able to sleep in short timeframes.

12. Based on the above the following remedy is requested: Delta Airlines should refund the entire amount of the ticket for the wife, son and I. A record of the purchase of the tickets can be found in American Express records dating back to January 2011 in the amount of $5,960.00. This includes all travel agent fees.

We all approached the departure gate (gate number 58) for boarding Delta 1557 (departure at 3 PM) at about 2 PM. My wife and I had been given first class seats. When the agent discovered this, she denied boarding for all eight of us and proceeded to try and sell the first class seats in the boarding area. She claimed that the flight was overbooked and that our HA-issued tickets were illegal. Some of us already had boarding passes, and we had gotten to LAX on United already. She even refused to take a call from an HA manager that we had on the phone. We were all left in a city not of our choice with nothing. We all actually made it on a later HA flight to Honolulu, however.

As I told the agent, "I, my children, and my grandchildren will never fly Delta again." It is a new family tradition in our home.

We arrived at GSP on time on 10/10/11. They checked his bags and sent them through. PSA, by the name of Jeane, checked his documents. This includes travel document, blue in color and issued by INS from Charlotte, NC (especially for travel), his permanent resident Green Card, and South Carolina issued ID. Then Jeane/PSA asked for a passport. We then explained that the travel document that looks similar to a passport was the equivalent. She then advised us that Mr. Heng would not be able to board his flight due to not having a passport and handed us a Delta phone number to reschedule after we get his documents in order.

I explained to Jeane that he had traveled before with this travel document and Green Card in 2009, but she said that she couldn't help us. I then called the travel agency for help and couldn't locate them for assistance. We decided to drive 150+ miles to Atlanta, GA to try and catch his connecting flight with Korean Airline to Seoul, Korea.

We arrived at Atlanta at 12:15 PM for his 13:00 PM flight and were denied for being too late. We then asked for a Delta supervisor to explain the whole situation. After a few hours, she determined that Heng had all valid documents and should have been allowed to board in Greenville, SC. She booked another flight for 10/11/11 for the same schedule as the previous flight. She also offered to board in Atlanta, GA instead of Greenville, SC because she feared that this would happen again with Jeane/PSA at GSP.

I refused because I had my children picked up from school by relatives due to driving to Atlanta, GA. And they had to go to work early morning and couldn't make the drop-off in time. So we headed back to South Carolina and prepared to try again.

On 10/11/11, we arrive at GSP Airport with Delta Agent Amanda and PSA/Jeane, who again looked at Heng's documents while we explained the approval in Atlanta, GA with the notes the agent had made on the flight reservation to clear this matter. And she refused to let him board his flight for the second time. At this point, I asked Jeane if she didn't understand the instructions for boarding with his documents and told her this meant we would have to drive all the way to Atlanta, GA to try and catch his Korean Airline connection. I asked for a higher person of supervisor and she replied that we were dealing with her.

So we drove to Atlanta, GA and made it in time for his 13:00 PM flight. After getting him checked in and sent on his way, I proceeded to get a supervisor to get an answer to Jeane's choice of denying him boarding. The person that was assigned to me was Terssa, from Delta. I explained the whole story to her and she immediately called GSP in SC and asked for Jeane. She then asked her for the reason she denied us boarding. Needless to say, Jeane couldn't explain her reason and advised the Atlanta agent to do her research and ended her call. But not before saying that we did not present the documents that we used to board in Atlanta, GA. So that caused the Agent Terssa to call security and get my father-in-law out the plane to verify all documents, which they confirmed were all in order and good to fly.

I was amazed to how far Jeane/PSA from GSP would go to admit her mistake and to further try to throw me under the bus to cover herself from this monster of a headache she caused to me and my family. The agent Terssa in Atlanta said she was sorry for her attitude and mistake and said that she would place a complaint for me and that I should do as well for some compensation. I told her I didn't want any money or flight voucher, I just wanted PSA/Jeane at GSP Airport to understand that we did had the right documents and maybe an apology.

She still gave me a $100 credit voucher plus one for my father-in-law, that even if he combined them and booked a flight from the nearest airport, which is Greenville Spartanburg Airport, the Delta agents would probably deny him boarding a flight due to their lack of training!

I then went online and made the change only to find out that they did not only took my miles but they also charged me $450. I called and spoke to two people and emailed another. They won't even budge. The one lady even basically said she would sue me if I stopped payment on my card, which I consider as unauthorized. They wouldn't even meet in the middle. They just earned $620 for a 500 mile diversion that I did not even need to do.

If I can give any word of advice to someone thinking of flying Delta, do not! Try someone else. They really should be boycotted for their purposeful misleading, refusing to fix their mistakes, and just horrific overall customer support.

When my family was not allowed to board the flight with our pet on July 22 from Istanbul to San Juan, Delta made no offer to deal with this situation, even after being told this was their mistake and that we had a confirmed pet space. I am a retired military member and I work for Defense Logistics Agency in civil service. And my family and I were moving from Turkey to Puerto Rico. Therefore, the summertime pet embargo didn't apply to us. After making the reservations for myself and my family, I personally confirmed this pet space with Delta in June prior to our flights. Delta admitted this mistake after this incident took place. Delta made no offer to place our dog in a kennel until this issue could be resolved, or allow my wife and children to fly on a later flight after this issue was resolved. Without the help of my wife's relatives who live in Istanbul, we would have to have given up our pet. They drove all the way out to Istanbul airport 45 minutes from their house to pick up our dog at 4 am in the morning.

On the morning of July 22, I lost work time when I had to make multiple calls to try and resolve this problem. On the night of July 21 when this issue started, and again on the morning of July 22, I was passed between Delta Cargo and Delta Passenger Services multiple times, even when asking for supervisors. This was extremely annoying. As a result of all the phone calls we made on the night of July 21 EST and in the 10 days that followed, we ran up 250TL in calls to Delta representatives and my wife's relatives concerning when our pet would travel. The cost is approximately $149, plus buying 4 AT&T calling cards at a cost of $88.

During the 6 days my pet was stuck in Turkey, my pet was forced to live on an apartment balcony. The individual with Delta who assisted us was in Seattle, WA. The time difference was 10 hours. Well, the Delta representatives in Istanbul only worked until 5 pm (I believe), making it very hard for him to even contact them. Additionally, the Delta reps in Istanbul spoke very limited English. My wife and I were put in the impossible situation of having to make these calls and arrangements for our pet. I don't have the receipt for the Turkish telephone bill. I offered to provide Delta with a statement of the amount from my sister-in-law who paid the bill. But I was told it probably wouldn't make any difference in their decision to pay or not pay me for this expense. I then asked them why should I even bother if that was the attitude of Delta.

Then, on July 25, we were told Delta had arranged everything. We were told that we should tell my wife's relatives to bring the dog to the airport on the morning of July 26 , and it would be put on the Delta morning flight at 11 AM bound for New York. My wife's relative took time off from his work to bring the dog to the airport and spend 3 hours there. And then, he found out that the dog wouldn't be able to fly because Delta hadn't arranged everything. When we were told the dog wouldn't be able to be shipped out on July 26, we realized a new health certificate would be needed. I had to ask my wife's relatives if they could take the dog to a Turkish vet and get a new health certificate. When he took the dog to the vet, he found out we couldn't get a new health certificate without sending the dog all the way back to Adana, Turkey. Because they didn't have a lot of money, they sent the dog back to Adana by bus (12-15 hours away). Unfortunately, they didn't send me the receipt although they told me how much they spent. Since Delta chose not to reimburse me for this expense, I guess they believe the dog was shipped back to Adana for free.

Again on July 28, when Delta finally shipped my pet, at the last minute, they called my friend in Adana and then my wife's relatives to obtain a copy of one of their passports for the pet shipment. The broker at Delta said that it was needed for Turkish Customs, but failed to tell anyone this until 2 hours before the flight. My wife's relatives made a third 1.5 hour round-trip to the airport to provide a copy of their passport. Otherwise, our dog would again be stuck in Istanbul. My friend had spoken with the broker personally the day before to make sure what paperwork would be needed. This was never mentioned. Where was Delta in trying to deal with this broker and this issue? As a result of all of this, we sent $150 in cash to my wife's relatives to cover their time and expenses. I also had to pay for my pet to fly back to Istanbul and the customs fees which had to be paid in cash. Delta informed me they couldn't pay.

I don't believe Delta came even close to providing safe and reliable transportation for my pet.

I told her that I had flown internationally many times, often without a pre-booked return ticket. I had never heard of such a rule and did not understand why Delta (and not customs or immigration) was handling it. She told me it was my responsibility as a traveler to investigate restrictions on international travel and respect them, and that Delta had no obligation to honor my ticket. I would not be able to check in, receive my ticket or fly. I told her that with all due respect, I had never heard of such a thing and asked to have her check. She called over another Delta employee. She told her, "She's an American citizen and has a one-way ticket to Guatemala". The other woman made grimacing face and told me I couldn't travel one-way to a foreign country. I asked her what my options were. She said that I could ask at another check-in desk, where everyone flying to Guatemala was checking in (finally, they told me).

I went and wait in line at the other desk, where they checked me in and printed my boarding pass with no further questions. I've checked Delta's information about travel requirements to Guatemala and it says: "Visitors not holding return/onward tickets could be refused entry." Could be refused? This is the most vaguely worded policy I've every seen and clearly not consistently enforced. I cannot believe that employee whim determines whether I can board a plane or not.

Once I was sitting down, she proceeded to tell me to step away from the plane and that my bag would be waiting for me outside, with no explanation whatsoever on why I was asked to leave the plane. She threatened to call security. At that point, I agreed to step outside and found that my bag was not waiting for me outside. This was an extremely unjust situation. The flight attendant had no basis to tell me to step out, since I never posed any threat, or had any attitude, or even raised my voice. All I did was bring up the possibility of my hand bag not being checked in, which anyway I have a right to bring with me when I purchase a flight ticket. I am researching on how to escalate this claim, so any feedback will be greatly appreciated.

After waiting for 5 hours, we tried to board the 3:15 flight. When our tickets were scanned, we stopped by Delta agent Tinisha H and she yelled at us to step aside without any explanation. After I asked them several times why we could not get on, she informed us that there was no room on the plane, that we did not check in and that she had given away our seats and that we would have to wait to hope to be booked on a later flight after 5pm. We told her that we checked in six hours ago and I have the tickets printed by the agent as proof and that we confirmed our seats several times.

In violation of Rule 245 of Delta's Contract of Carriage and 14 CFR 250, there was no announcement about overbooking, Delta agents did not check if we were there as we had just been sitting at the gate for the 3:15 flight for almost 5 hours. They did not request volunteers to be bumped, they did not inform us of our rights and they refused to provide any compensation for being involuntarily bumped to the post 5pm flight. That is, even if the law says they are required to provide a 400% cash or check compensation, with a maximum of $1,300, since the next flight was more than 2 hours after the original flight. Tinisha said she had to call her supervisor, but instead, she detained us while she was chatting with her friend.

When supervisor Amina A. arrived, Tinisha changed her story, she said that we had checked in but that we canceled our reservation on the 3:15pm flight and decided also not to pay for the 10:15am flight. She became angry when she pointed out that her story did not make sense as no one would ever cancel a flight and decide to switch to another one. Tinisha said that the only resolution was to try to put us on the next flight which was after 5pm. She again refused to provide any compensation, though it is required by law.Despite the fact that Tinisha claimed there were no more seats on the flight, Amina A. found three seats. Our seats were now changed from the middle of the plane, row 29 A, B, C, to the last row 44 D, E,F. Row 44 turned out to be substantially worse, because the seats do not recline, and included a potentially hazardous broken television set with wires exposed. There were also water leaks inside the cabin. They said there was no more room for our hand carry bags so we would have to check-in our bags.

Meanwhile, one of the Delta agents, who I think is Tinisha, called the police. At this point, Amina lied to the police and told them that we had changed our flight to the 10:15 flight, but we were late to arrive at the airport and missed our 10:15 flight, they said that we were now trying to force our way tp the 3:15 flight. We told one of the policemen, James with badge number **, our story. He told us that this is something that had happened to him before and that we should get on board and write a letter to Delta when we get home. We agreed, thanked him and prepared again to get board.

At this point, we were stopped again. This time, the Delta agents announced that we could not get on at all. One of the Delta agents, who I think is Tinisha again, told the pilot not to allow us on board. Amina accused us of potentially being a threat to flight attendants. I pointed out this was completely ridiculous since we were just upset that Delta gave our reserved seats to the people who did not have reservations. Flight attendants are completely unrelated.

At any rate, we were not threatening anyone or we would have been arrested by the police rather than having the police help us. The only threats were coming from Amina and Tinisha who were going out of their way to prevent us from boarding. Policeman James then went on-board to talk to the pilot who decided to let us board.

I arrived in Portland, Maine last night at around 11:31 p.m. September 21st. When I went to retrieve my luggage, I noticed that one side of my suitcase was lopsided, and the wheel was missing. Not only that, but half the bottom side was ripped off, and all the ribs that hold the suitcase stable were broken! It looked like it had tire marks on the bag, and my honest opinion, it looks like it was dragged across the tarmac. I have flown to many places in my lifetime, and yes, bags get scrapped up, and ripped... but I have never seen my bags come through looking like they were run over by a Mac truck, and torn all to crap! On top of that, the complete insides are broken... all the braces that hold the suitcase stable. I took pictures at the airport, and after "dragging" my suitcase to my car, I became more irate when I noticed my luggage smelled like shampoo. I did not open my luggage until I came home, and surprise, my shampoo that I had put in the middle of my suitcase between my clothes was completely smooshed and all over everything in my suitcase. So, to me, it does seem that it was run over or dragged across the ground. It's bad enough that you charge $25.00 for luggage, but at least they could be more careful with handling it. Jet Blue and US Air do not charge me for my luggage, and at least I know with them, that I do not have to worry about my suitcase coming back in pieces! My first experience with Delta, and my last.

It's too bad you don't have minus star ratings. I had all I could do to hit one star, and that's being nice!

At the check-in in Rome , though, they were denied boarding from the Alitalia personnel on the ground (it was a codeshare). We got no clear justification, except that Delta would not accept the minors in transit when the entire trip is not fully operated by Delta. That didn't make sense, since Delta accepted my reservation and confirmed that they were on the system as unaccompanied minors. The Alitalia staff couldn't (wouldn't?) contact Delta to try to sort out the situation and the flight took off without my kids. They were re-routed to a flight for the next day connecting in JFK. Total duration of the trip was 20 hours!

This is unacceptable. They are an 8- and 12-year-old traveling on their own. I booked a ticket to make sure they got an easy trip and I got them flying a day later in the worse conditions. They were scared and stressed out. That's not how you're supposed to treat minors.

I started a complaint and all I got is Alitalia and Delta pointing fingers at each other and telling me that I should know that even though they are partners, they can not handle unaccompanied minors on itineraries that are not handled by a single airline. I should be aware of that, while they had five months to flag the issue and they never did, even when I called them to check (their representatives don't know the policies, but I am supposed to know). My kids had to find that out at check-in.

All I know is that I purchased a ticket with Delta and they agreed to take my kids on that route. They promised me a service they could not deliver and never informed me.We travel a lot, but this time it all happened to the kids while I was on the other side of the world. I felt upset and powerless. Delta only gave me a ridiculous $150 voucher to be used for the kids on Delta flights only.

Now, I get to try to get refunds for all the activities my family and I were going to do on that last day. Not to mention, the kids' disappointment. When I buy a ticket, I buy it based on what itinerary I want. When Delta changes this to the extreme, it is out and out fraud! Why put the itinerary in the selection if you will not honor it, Delta? Delta, once again, put a huge damper on our plans and memories of our last day together. We live in a place where we only have Delta and United to choose from, but our family has decided that although Delta is cheaper, United will become our airline of choice. Everyone else can have the "joy" of using Delta. We will no longer be subjected to their nonsense. United Airlines, here we come!

Delta charged me a total of $302.40 to rebook this flight because I was not flying back to JFK, which was the original destination. I explained that I had to get back to work because I live in Florida. I was only flying back to JFK to accompany my sister back to New York and I am flying home on 29 Aug 11 with another airlines (JetBlue). My flight was also cancelled by JetBlue; however, they refunded me.

When I tried to explain to Delta that I could not afford to stay in Seattle for an additional five days and pay for a hotel just to fly back to JFK, I was told that there was nothing they could do. They suggested per phone conversation that I contact customer service. I did contact them and they confirmed the fact that I had to pay for the re-booking fee to fly to Florida. My sister came back to Florida with me and had to pay for a one-way ticket back to New York. I believe that Delta is unfair concerning this situation.

This would have been fine if everything went according to plan. We had a 41/2 hour layover in Madrid. The plane was to leave at 1:50. They did not start boarding until about 2:15. They finished about 2:45. After everyone was aboard, the crew announced that they were looking for 5 bags and it would be just a few minutes. We sat there for over one hour. The crew did not offer anything to drink during the waiting hour or in-flight. This caused us to miss the cruise ship that we were to take. It was leaving the port at 5 pm.

Our luggage was not on board. We were in Barcelonia airport and could not find anyone that spoke English. We were stranded in a foreign county and had no idea what to do. This was beyond stress and disappointment. We did eventually find someone to help us. We stayed in a hotel for three nights and then came home. If we would have known then what we know now this might have worked differently. Saying I'm sorry does not make things right. We did not find our bags until we were home.

When I arrived in Atlanta, I learned that my bag had not made it onto the flight and was somewhere between there and Djibouti. I approached the nearest Delta counter and was advised that I would have to make a claim once I reached Valdosta. I did so and was given a pamphlet with a phone number and reference number in regards to my bag. I was then told that I could either go online or call the number if I had not heard any message within a couple of days.

I called back on Monday, 09 Aug 11 and was told that there was no news at that time. A day or two later, I was called at home and advised that my bag had been sent from London to Paris but the reason was unclear as to why or how. I did finally get my bag about two days after that, but it had been opened by customs, and an expensive bottle of vitamins, which had not been properly resealed, had leaked out into the bag, permanently staining some of the clothing inside.

I departed Valdosta, GA on my prearranged flight back to Djibouti, using the reverse of the flight home on 21 Aug 11. My flight to Atlanta was diverted to Birmingham, AL due to severe weather and needing fuel. The pilot advised that there was a ground stoppage on all inbound Atlanta flight and that the aircraft would remain in Birmingham until allowed to depart. Safety being the primary concerned, it was totally understandable to delay the arrival in Atlanta. The flight did finally arrive in Atlanta after 10:00 p.m. that night. I checked to see if other flight arrangements had been made when I arrived. They had been, but the connecting flight to London had already closed and was backing away by the time I received the information.

I called Delta and told them of the situation. A seat was reserved for me on a flight to Boston the next morning at 8:35 a.m. and then to London later the next day. I was given meal, room and transport vouchers, and was told that a room had been reserved for me at the Sleep Inn nearby. I immediately went out for the shuttle to the motel and was advised by the driver that the Sleep Inn had advised him that they had no more rooms available. I called Delta back and was then told that there was nothing that they could do over the phone, and that I would have to return to a Delta counter for assistance. I did so and ended up waiting for almost two hours in line before I was finally able to speak with a Delta representative. She was extremely kind, understanding, helpful and pleasant. She reserved a room at the Microtel nearby and I was finally on my way.

When I arrived there, I was told by the clerk that, again, there were no more rooms available, but they would pay for me to stay at the Fairfield across the street. I finally got into a room at around 3:45 a.m. on 22 Aug. I met my flight to Boston and then to London Heathrow Airport without any further events. I have information that my bag flew to London on the flight with me. I left London that night to Rome and then later on to Addis Ababa and back to Djibouti.

When I arrived in Djibouti, I discovered that my bag did not arrive with me. I tried to speak with someone at the airport and had no success in getting help. I spoke with the travel office at the base where I am located and still had no success. I was finally able to contact my wife back in the U.S. and she contacted Delta. It took several days for her to get any concrete information but I was finally able to track the bag from Boston to London, last scanned on 23 Aug. From there, the trail went cold for over a week and a half.

My wife was finally able to put me in contact with a Delta agent around 06 Sept 11 and I had to give a description of the contents so they could have the personnel at London Heathrow do a further search for the bag. I was finally told by my wife on 10 Sept that the bag had been located at London Heathrow and had been there since 29 Aug. This, of course, made no sense to me because she had been told at the end of August that it had been sent to London in a container on the same day I left.

I am also now told that the original number is no longer valid and that that the new number is referred to as an "On Hand Bag File" number. I advised the military travel terminal here at the base in Djibouti and they tell me that it is what is known as a "Rush Tag" number. My question is this, if it's a "Rush Tag," then why on earth has it taken so long to find this information out and why has it not already been loaded onto an aircraft and transported here to me? I still do not have my bag and I have things in it that are important to the performance of my duty here.

You nor your company can't give me back the day that I wasted and the agony of not knowing if my mother could recognize me or not.

You can be rest assured Mr. Kane that it will be a very, very long time, if ever, that I will use your company's service again. This $100.00 dollar voucher is more of an insult than an apology.

Since I will not be using your company again, a voucher would go unused by myself and as I would not recommend your company after this terrible service and ordeal. I would not feel that any person that this voucher was given to would not have the same poor service. As such, I would appreciate a check for the amount of the voucher be sent to me so that it will at least be used.

IRIS

The information on their website says that I will have free checked bags. When I received the confirmation email of the purchase, it says I have to pay 25 dollars for the first checked bag. This is different from what they have posted on their website.

If the first checked bag is free only to those who are on business class, they should have removed this from the purchase ticket page. This is misleading! Now, I called them up immediately and told them my complaint. They said yes, I have to pay for the baggage. I have the option to cancel it without charge but the amount will be refunded within 5-7 business days.

We reported the loss right away at the Madison Airport; we were given a file reference number, and told to check on the status online. They also stated that Delta would be mailing us some forms to complete. Not surprisingly, the online option doesn't work, nor can I reach a representative on the phone number I was given. Of course, I have yet to receive any forms. When I emailed the customer care department, the automated reply told me that I might have to wait thirty days for a response. Next week, I plan on visiting the customer service at the airport-- in person.

Finally, the airline completely lost or screwed up our infant on lap ticket, and made us almost miss our flights. Even though I have quite a few Skymiles, I have second thoughts about booking through Delta from now on. All of this happened before NWA was bought out, so I wonder if Delta's in for the same fate.

Even the rental car companies did not have infant car seats for us to drive home. There was no Delta representative to help us and after 2 hours of pointless automated phone calls, we were assisted by an American Airlines representative who gave us a loaner car seat so that we could at least get home. Since then, we have submitted multiple emails, claims, complaints and phone calls with no response.

On the 14th of August, my husband made a second trip to GRK so that he could speak to a person instead of an automated system. At that point, we were finally given a reference number and told that we would be contacted and our car seat returned. Well as of today, we have gotten no response from Delta. I still have not had my car seat returned. I have been completely disappointed with the lack of customer service Delta has shown. It is doubtful that I or any of my family will ever fly with Delta again because of the huge lack of concern. All I want is for my car seat to be returned in the same condition that it was or for it to be replaced.

Finally, I got to YYZ airport but due to the delay, I missed my connection from YYZ to POS. That was no fault of the airline, so I had to pay for a different airfare and change fee of $360.00 US and then a hotel room at Holiday Inn for $129.00 CAD. Look what my night turned out into. It cost me more than my round trip ticket on Delta. I used all my spending money of $534.00 for it. I don't think that's fair. As a single mother of 2 kids, there is no way I could even pay for my stay in Trinidad. I had to end up staying with my family and friends.

I am returning back on the 29th, and I hope something can work out so I can be a happy traveler on Delta and this is my first time traveling with Delta. I can be reached anytime or u can contact me on ** or **. Thank you and I am looking forward to hearing from you.

The tail was swishing and the lights went off for a while. People were screaming and were very worried. We all thought that that was it. I had an anxiety attack and I was almost screaming with the others that I wanted to get off the plane. I never thought it would end. The stewardess had to stop mid-flight to put the drink trolley back and buckle herself up; she wasn't too sure either. It finally stopped after the plane went sharply up and down for what seemed like an hour.

I got on the KML plane in Seattle and a frequent flyer I spoke to couldn't believe we flew on a one aisle plane. I don't know if could trust KLM again. I didn't want Northwest, didn't ask for it. Actually, they lied and said that wouldn't happen, that it will be KLM all the way because I don't like small planes. There should have been a large plane going overseas. It was obviously an attempt to save money.

My daughter, C. T, DOB – August 3, 1998, has arrived in Seattle from Lisbon (through Amsterdam) with the flight DL 0223. We paid for unaccompanied minor service. No one met my daughter when she exited a plane upon her arrival in Seattle. She went herself (along with the crowd) to the passport control and the customs. She passed the passport control. No one asked a question why she is alone and where her parents are.

As that was her first flight alone, without parents, she was very afraid to get into this situation and was basically in a panic attack. She managed to get through only because she was calling me every 3 minutes and I was giving her instructions on what to do next.

At the same time, I and my wife were trying to get a gate pass or organize some help for her through the Delta officials in the ticketing department of Seattle's airport. Mr. Jess K. (he refused to provide his last name) presented himself as a highest manager available at the moment. During 35 minutes (from 4:20PM to 4:55PM), he behaved with us as if nothing abnormal happened. Initially, he sent us twice to the arrival waiting area on the first floor.

With numerous calls from my daughter, after my multiple attempts to explain to him that something is going wrong and my daughter needs assistance, he ordered us to wait and disappeared for 10 minutes. Then he appeared and disappeared for another 10 minutes two more times. There was no word of apologies from him and there were no attempt to provide us with meaningful and helpful information. He didn't even ask us for the name of our daughter.

I tried to tell him multiple times that I do have a phone conversation with my daughter and can provide with the info on how she looks like and where she is, but he didn't take that info. When after 35 minutes I asked for a written information about his name and position, he first requested the same information from me (?). After I wrote my name, address, and phone, he gave us his name as "Jess K.". My daughter eventually exited with the help of an agent that found her when she was looking for her luggage.

Summarizing, the customer experience demonstrated by the "highest" available Delta official in Seattle airport was very frustrating and unhelpful. I would expect, especially when the issue is concerning an underage child, Delta officials to be more responsive and helpful. I used to fly with Delta before, and that was a turning point when I chose them for my kid to fly. From now on, I won't fly Delta again as only I have a choice.

Here are the lost baggage details: Baggage code - **; file No: **.

After driving one hour and a half to get to my hotel, we went to eat and sleep (I had to pay for our own food). Then the next day a taxi came to pick us up at 4:00 in the morning to get to a flight to Amsterdam, on KLM at 6:00. We got to the airport. We waited in line where they told us that our flight was cancelled again. I had to wait for two hours from 5:00 AM to 7:00 AM to talk to a Kim, the person to change my ticket. After waited one hour in line, I talked to a man who found me a ticket for Brussels to New York at around 1:00 PM. I waited for another three hours and plus one hour in line to get to talk to someone at ticketing. I talked to a very nice lady who told me that my name is not on the flight, and there is no room for us in that plane.

At that point, I had sleep for five hours. I waited about 12 hours in total and had my two young children with me. No one at Delta tried to help me or even apologized to me. I was treated like a piece of dead meat. I went back to the man at KLM, who helped me after one hour of waiting again, where he told me that he did not understand what happened. He then found me a ticket to go back home through Air Canada, and assured me that I will not have to go through custom, or get my bag when I get to Toronto. So, for the fourth time I waited about one hour to get to the ticketing, where the man tells me that not only I need to go through custom, I also need to get my bag with only one hour layover. I know the airport in Toronto, and I also knew that one hour was not enough to go through custom, and get my bag.

So, I went back to the KLM man who told me that there is no flight for that day; I would have to wait the next day for a flight home, but he could not pay for a hotel for us because he said we did enough already! So, at that point I could not even speak anymore. I was crying so much. I did not have a lot of money, and I could not make my children sleep on the floor at the airport. I had to call my 76-year old Dad, who live about two hours of Brussels (in Lille France), and asked him to come pick me up because they told me that I could fly the next day through Charles de Gaulle (flight delta 8817), but he refused to pay for a train for me to come home. The next day, I went to CDG; I waited in line again, and finally got a flight to go home.

I have been flying with Delta for 20 years. The reason why I fly with you is that I feel secured; that if any problem happens, it will be OK, and you will take care of us. I waited about 15 hours in line; it cost me about 200 Euros in food and gas, and it took me three days to go home. I did receive a letter from Delta telling me how sorry you were, and you are giving me 10,000 miles. This is not enough. I feel that I deserve more; I was treated with no respect, and no one helped me or my children. I was called the problem lady. It took me a long time to write this letter; it is only because I could not see myself going through this nightmare again. I am hoping that whoever you are, you will make it right for the three of us, or I am not sure I will ever fly with your company again. Thank you for taking the time and hope to hear from someone soon.

I came to find out they had overbooked. We saw one woman coming out from the closed doors, who could not be seated due to the flight being full. They basically screwed us; shut the door, so we would not be compensated. They made it look like we were late. This airline is despicable. Their actions are unethical, and I assume as illegal. The attitudes of the employees were, “we don't care”, and “we can put you on a plane tomorrow”. No hotel, voucher and compensation of any kind for stealing our seats. I will never fly Delta again, and I will tear up my AMX Delta Skymiles card.

I left on 25 June from Naples, Italy (NAP) and flew into Charles De Gaulle, Paris, France (CDG). I was on Air France flight 2379 and Delta 8679, departing at 12:50 local time. Next I flew on Air France flight 680 and DL 8710 from CDG to ATL. Our flight was supposed to depart at 1645 but was delayed on the flight line for approx an hour and a half. We were told that this delay was due to not having a technician qualified to verify that we had the proper amount of fuel. The gauges were broken on our plane and we needed to make sure we had enough fuel for the trip. How this happens, I don't know.

We were very late in arriving at customs in Atlanta. We were told that our luggage did not arrive with us and were directed to report directly to our next flight. Because were late, I missed my connecting flight. I was given the first flight available which wouldn't be until the next morning. I was given meal vouchers but the food vendors were closed and a voucher for the hotel with very poor quality. I had to scramble with the few stores that were still open at the airport to try to find some basic hygiene items. Very expensive, not worth the price for the quality received. The original flight from Atlanta to Gulfport, MS was supposed to be DL 2194. The new flight for the missed connection was on 26 June 2011, Flight DL 5564, departing at 8:25 a.m.

Upon arrival in Gulfport, I checked into the Delta counter to see if my bag was there. It was not. I received a File Reference Number for my missing bag and was told to check online or call the 1-800-325-8224 number for assistance. I also gave the counter clerk my information on where I could be reached, at the Navy Lodge on the Seabee base in town.

Over the course of my week long stay in Gulfport I spoke with the folks at the Delta counter, 228-863-1799: Lisa, Harmony, Ricky, Michael, Justin, Josh, Devin, Keith and John. Lisa was kind enough to send messages to Charles De Gaulle requesting that my bag be sent. I don't believe that she ever received an answer. I was also told to call Air France and try to get resolution. No luck however, I couldn't ever get a hold of anyone at these numbers 1-800873-2247 and 1-800-992-3932. I was told to ask Air France for an internal transfer to someone who speaks English. Never got through as their systems seemed to be down or broken.

By this time it is Friday and Lisa says that the Fast Track baggage tracking system is down. To top it all off, Michael tells me that France is striking and that no information would be available until at least the 7th July. On July 8th I begin my quest again. I was told that I needed to speak with John the supervisor on the 12th July. I called on the 12th and was told to call back the next day. I called on the 13th several times. Finally spoke with John who told me that my File Reference Number / Account had been closed. He didn't know why and told me he would try to find out. He told to call back on Friday, 15th of July. I gave John the details on how to ship me my bag once it is found. Delta would need to pay for the costs to ship my bag through Airsunshine Tropical Aviation in Ft. Lauderdale, FL. I told John that Delta would need to call first to arrange the shipment and to prepay (954-359-8228). I also gave John the fax number and address in which to have the bag sent.

Called back on Friday and was told that the warehouse in Georgia was involved. The bag was likely in customs in Atlanta or still in France. John told me to call and speak with Rose at 706-495-9043. Spoke with Rose on 20th July and she told me the new File Reference Number for my account. She also said to log-on to the site, add my contact information which I had already given to John, and list the contents of my bag. Without a few of the contents she said they could not verify that it was my bag. I told her my military uniform with my name was in it along with my expensive course material, which if it needed replacement would mean that Delta would have to pay for me to attend the training again. At this point Rose informed me that I was not to call her and to deal directly with the 1-800-325-8224 number. I tried to explain that I am calling from overseas and that I've been dealing directly with John. I also tried to explain to her that when I've tried to use the 1-800 number (including the callback feature) I wasn't ever able to get anyone to assist me. She in turn said that she was on her lunch break and that she wasn't allowed to talk to me directly regardless of my situation. I feel like I am getting the run around and that someone should know where my bag is. I've tried to use and will continue to try the website to document what was in my bag. So far it has crashed on me twice. As it doesn't seem to save as it goes along, I have to start from scratch with re-entering in all the information.

I am now downrange in Cuba and unable to complete my mission because my bag is still in France or Atlanta. I would appreciate any assistance that you can offer in reuniting me with my bag. I really hope Delta isn't allowed to fly any of our military members to Afghan, Iraq, etc. A lost bag going to these areas could have dire consequences.

I just want Delta to locate my bag and return it to me. I have exams that I am required to take to stay in the military.

Bad flying experience both ways. On the way to Cannada, out connection in Memphis broke down, no complaint about this as this could not be helped but we were first told it would be a 15 minute delay, then a 30 minute delay, I then found out the flight was caneled, no announcement was made as to this. After a very rude conversatiion with a ticket person, we were transferred to Air Cannada and the night mare continued. My complaint with Delta here is that we were held at a customer service counter as Delta had not allowed enough time to go thru costoms and connect with the flight.

I have not flown for some time and always flew Delta. Driving is sounding better and better.