Delta Air Lines Reviews

We were supposed to fly back to Hong Kong on June 19 but owing to change of travel plans, we called Delta Airline (1-800-221-1212) a day before the original departure and postponed our return flight until July 10, which the staff had confirmed it was fine as long as we pay USD200 extra for each ticket when we check in on July 10. Since it is an international flight operated by Northwest, the staff directed me to call 1-800-241-4141 instead. During June 22 to July 8, I had called Northwest Airline about 8 to 10 times, hoping to fly on an earlier date if seats became available because of cancellations of other passengers, but I was told the earliest possible date remained unchanged as July 10. On July 8, I was told the same thing again so I re-confirmed our departure on July 10. In the meantime, the officer reconfirmed that I could pay USD200 extra when we check in at the airport on July 10.

Unfortunately, we did not get to fly on July 10 because the second passenger (child) had suddenly got a serious fever. I called the same hotline again four hours before the departure informing them we couldn't fly and we needed to reschedule the returning flight. I was transferred to 3-4 different officers explaining the situation and they said it was okay to re-schedule the tickets as long as seats were available and we paid the USD200 extra upon checking in on the departure date. On July 17, I called the same hotline again, was on the phone with five different officers, the first four officers said no problem, I could change my flight to Aug 8, and gave me a new confirmation number of **: Delta 4239 Houston-Minneapolis 10:40-13:34; Delta 3501 MinneapolisNrita 15:20- 17:20 (following day); Aug 9 Delta 29 NaritaHong Kong 18:50-22:20.

To my surprise, for no reason the last officer denied all that I had been told the last four weeks and said, "No, your tickets have no value." After more than four weeks communicating with Northwest Airline, I was then told to call Delta Airline again. The officer said he didn't see any record about re-scheduling the flight whatsoever. What they could see from their system was only the original departure on June 19 but nothing else. The fact is that I really had spoken with at least 8-10 different staff over those four weeks and my reservation was always there in the reservation system.

Besides, we purchased the same return ticket for our mother in October 2008. The passenger name is Singchu **. She did not get to take the original return flight from Houston to Hong Kong on March 31 but April 19, 2009 which we had been told exactly the same thing. We called Delta to inquire before the original departure and re-schedule the new departure of April 19. We were told the same thing that we could pay USD200 extra upon checking in at the airport. On April 19, we paid USD200 at the check in counter, and the passenger flew back to Hong Kong without any problem. The extra money was settled by credit card. We could provide bank reference to prove that the transaction was done at about 6am on April 19, 2009 at the check-in counter at George Bush International Airport.

The problem has been further delayed owing to Delta's indifference and irresponsible response to my email complaints the last two weeks. I must fly back to Hong Kong to handle legal matters by August 8, 2009. I would be grateful if you could confirm at least my return flights on August 8, 2009 (Meisum **, same itinerary as the new confirmation #**), if not both passengers. Thank you in advance for your kind attention. I look forward to your favorable reply soon.

I am now on hold with baggage and the initial call to get a refund has been so far exactly 58 minutes. My flight was booked before the first baggage fee was accessed. However, in booking online, there was no way around that fee. I called before checking in & was told that I could check in online but not check my bags until I got to the airport and they would override the fees. No such success. I paid $15 each way for my daughter and myself. Some lady with no customer service skills at all made me check my carry-on bag in Vegas when I did not have to check it in Atlanta. She said it was about 1 inch too long. I tried to explain to her that I did not have to check the bag initially & her attitude was like "whatever" very matter of fact and unconcerned. I am so frustrated with this whole experience. I am at a point where unless it is absolutely unavoidable, I will not fly Delta again unless I feel there is some sort of positiveness that comes out of this email and/or phone call (whenever someone decides to answer).

Now I am on hold and being transferred from one department/person to another. My initial call was at 2:35 EST. It is now 3:38 EST and I am still on hold. At this point, I will have to hang up the phone in a few minutes because of an appointment at 4:30 that will take me about 30 minutes or so to get to. This is the most ridiculous situation I have had to deal with in a long time. On my job, I am on the phone a lot and deal with situations that are not resolved with the customer services rep. Never have I had this sort of problem.

If this is the way Delta continues to do business, it is understandable why there has been so much financial problems and bailouts. I cannot emphasize. I have now gotten someone on the phone & she is telling me a whole different story and is refusing to give me a refund. I have just ended the phone call with absolutely no results after making the initial call at 2:35, a grand total of 1 hour and 21 minutes.

Can you imagine me, in Germany getting this call from my 13 year old? She's in the airport, not sure if she'll make her flight and no one from Delta will help her. She left her luggage and ran for the gate. (I know it was very stressful for Delta employees that day. My daughter said that people in the line were crying, screaming and even swearing at Delta agents. I'm sorry for that. I really am. But they should have had more help and they should not have let my daughter go off into the airport armed only with a boarding pass and no one to help her!)

I contacted customer service in Tampa twice to report the problem. "My 13 year old is alone in the airport trying to make her plane." All I heard was, "We don't let minors travel alone. Family members always get a pass." I was given the email for Ms. ** and told that was the best way to get someone to supervise her on flight. No response from Ms. **, more phone calls to Delta customer service only to be given Ms. **’s email again.

I thought the worse was over. It was a direct flight (she wasn't allowed to check bags so she wouldn't have to get them). But I didn't count on her being held in customs for almost an hour in Frankfurt. If Delta had followed their own regulations for unaccompanied minors, her father would have met her at the gate in Frankfurt. She would not have been detained in customs, sitting in a small room, alone after a long flight, for almost an hour.

Today I've spent more than two hours on hold (two phone calls, international) only to be told by baggage as a final decision "no one can help you with her luggage." (This is after three customer service agents promised it would be easy to have her bag delivered home! Consequences: 1. maybe the cost to ship one suitcase from Alabama to Germany; 2. the many costs of international phone calls; 3. 1 sleepless night worrying about my daughter flying unsupervised; and 4. a big blow to a 13 year old girl’s confidence. She's not a shy girl, sings lead, does plays, and comfortable. She came home saying "I don't ever want to fly alone again."

Bottom line, this should not have happened. Oh, another consequence I'm going to update my ireports, call the Atlanta journal, keep updating on FB and tweeting about this and maybe even call the FAA. What else can I do? What if it were an even younger or less experienced child?! They have to stop doing this!

I immediately drove back to the Baggage Service representative at Norfolk Airport with the unpacked suitcase to report the problem. The representative told me that Delta does not repair broken zippers nor replace suitcases with broken zippers. At this time, I showed the representative Delta Baggage Information packet (Delta document 0412-81287.06/2008) that the representative gave me when I filed my missing baggage claim Sunday evening and showed the representative the following from page 2: “Delta assumes no liability for pre-existing damage, including minor cuts, scratches, and broken zippers as a result of over packing, or items that protrude from luggage, such as wheels, luggage feet or retractable handles.”

It was explained to me that first, Delta does not repair/replace zippers, and second, that the representative had no way of knowing that the bag was over packed since it was delivered to my house. I explained to the representative that I did not unpack the bag because the zipper was broken and I could not open it to unpack. Once again, the representative reiterated that Delta was not liable.

At this point, I am totally baffled. Your pamphlet stated you are liable if the suitcase is not over pack, which it wasn’t. However, since I did not receive my luggage when I arrived, I could not show the representative that my luggage was not over packed. The zipper is clearly broken and I believe that I would have noticed the broken zipper if my luggage had arrived on time.

Added to add to my frustration, when I called the 1-800 Baggage Service Center to find out when my luggage was since it did not arrive during the time period the baggage service representative said it would in Norfolk, the Baggage Service Center told me that Delta has no way of knowing when my luggage will be forwarded to me since it was on a contract airline.

Please explain to me why you have something in writing and your agents say something totally opposite. Also, would you care to comment on what I was told that Delta has no control of when baggage will be put in a contract airline plane? Consequences: one suitcase never to be used again. I will have to purchase a new suitcase.

When I got to my destination, my eyes started hurting from the eye strain I endured during this flight. All it took was to move me to another seat on the plane where the overhead light was working so I can read my business materials without trying to read in the dark by the light on a passenger in front of me. Extremely bad customer service!

If nothing else, she should be reimbursed her check-in charge. As far as I am concerned, this is just another ongoing representation of the depths to which a once proud industry has sunk. It's why I choose to drive whenever possible anymore. Delta provided this ridiculous response to the request for reimbursement: Since the fee charged for your bag was correct, a refund would not be due. Prior to your next trip, we invite you to visit the website of your operating carrier for the most up-to-date information on checked baggage fees. While we would like to offer special consideration in cases such as yours, we are unable to honor the many similar requests that we receive from others in equally deserving situations. We follow a consistent policy to ensure that we are fair to everyone who travels with us. Accordingly, we must respectfully decline your request. Your selection of Delta is appreciated, and we will always do our best to merit your confidence and support.

Yet another example of not poor, but virtually non-existent customer service or accountability. If airlines were any other business, they would no longer exist.

About two weeks later, I got an e-mail response telling me they were sorry for my inconvenience and sending me a $50 voucher for future travel, and also telling me I was charged $150 because I booked my free flight less than 21 days out. I replied by telling this representative that she obviously didn't read my comments, as I had no intention of using their worthless voucher, and that I couldn't have possibly planned over 21 days out that my father-in-law would die. There was no explanation when I booked the flight as to why I was being charged so much. The only response I got back was to say that they weren't doing anything else.

Will you please start asking that fat, large or anyone that does not fit into one seat to buy two tickets? I have a good mind to purchase two seats and use them for myself so that I have no fear of being smashed in the future, but it is my understanding that you will not sell two to the same person or you will give that extra ticket away if the plane is full. If you pay for it, you should not have someone take the seat which is just stupid. I will refuse to ever fly Delta again until some type of provisions is done to ensure a comfortable flight. Two fat people on one row? OMG, I am surprised that I did not lose it. So as not to embarrass these large people, I did not report it because the plane was full anyway. What would they do? I am so angry that Delta doesn't check to see if someone is past a comfortable fit. Give the majority of us a break. Make them purchase two seats and let us try to be somewhat comfortable in your tiny seats with no leg room.

My daughter is a 21 year old student that just graduated from her university and wanted to do volunteer work in Bolivia. She is not able to join the volunteer group which is 5 hours away by bus, because of her clothes and equipment that she needed. That would include mosquito nets, water purifiers waterproof clothes, emergency medication, etc. She has been staying in a hotel which is costing her $100 a night of which she does not have the budget for. I am also extremely worried for her safety as I do not know the circumstance at all and it is not safe for a girl her age to be alone. I live in Indonesia and you can imagine the costs of telephone calls to get hold of Delta to solve this problem. I had to do a 45 minute call yesterday to try and solve this issue. What else are we to do?

Immediately after our conversation, I booked a new connecting flight from Atlanta to Fort Lauderdale, departure on the 28th of June. Two days prior to my departure, I noticed that I still had not received my e-ticket for the connection flight from Atlanta to Fort Lauderdale, departure on the 28th of June. I emailed the reservation with my booking details and they assured me that they will issue an e-ticket till the next day. The day after, just one day before my departure, I still had not received my e-ticket so I called the local reservations Delta in Scandinavia on number 08-5876-9101. I explained my situation and the agent informed me that skipping my connection flight in Atlanta would result in a cancellation of my whole booking (my flight back to Sweden, Stockholm). I informed and explained to her that I was given the information online from a Delta agent that it was possible to do so and therefore I had an additional connection flight booked and paid for.

The agent kept listening with only half an ear and rejected my explaining. I asked to speak with a supervisor and she put me on hold waiting. After a while, the supervisor answered and I explained the situation for him from the beginning. I just could not believe what he answered. He repeatedly said that it was impossible to help me and pointed out that the agent online who gave me the green light for skipping the connection flight and book an additional one, gave me the wrong info. "Okay, I understand," I kept saying, but the thing is that it wasn't my fault that the agent had it all wrong. I had planned and booked my whole trip based on his info and advice, Delta's agent. The supervisor was totally unwilling to help me and ignored me completely. The feeling of dejection just went through my whole body.

I had just one day to departure, relatives expecting me in Atlanta to stay there for a couple of days and the opposite, which means my cousin in Fort Lauderdale who didn't expect me to be there on the 24th of June. As I can see, even now when I'm back, my needs and wants were so simple to fulfill so I can be satisfied but one supervisor's ignorance and unwillingness to help and fulfill a customer's needs just spoiled my experience of Delta Airlines. All this based on a fault/misinformation from a Delta agent, which I think is not responsible for my displeasure, but the stubborn supervisor who could have handled the situation very easy based on consumer satisfaction and long term profit.

My grandfather is coming for my wedding tomorrow. He has a heart condition (just had five bypass surgeries) and has to take food with his medicine, and my grandmother is in a wheelchair. I tried speaking with Delta and was told that it was not their problem that they could not speak my language. I don't appreciate your company's discrimination, and I certainly don't appreciate your customer service. I want an immediate response to this.

I would also like to file a complaint against specifically Lina in customer service at your Montreal Office. I can't believe that my grandparents would ask for a supervisor at the Delta check-in and not be given any assistance. I also can't believe that when I asked to speak with Lina's supervisor that she said that her supervisor would not speak with me. Is this normal procedure for you? Do you usually treat people from different countries like this?

I am getting married, and I don't even know that my grandparents will make it in time or whether or not the stress of this ordeal with your lack of service will or has caused my grandfather any medical complications. Your company has quite a bit of explaining to do, and I expect a response. I would like an apology and explanation in writing within the next seven business days. Please expect my follow up.

I was extremely tired once I arrived in Charlotte, NC. My family had to get out of bed to come get me because of the time difference. I was late for work the next day because I was so tired because of the late arrival.

On May 7th, my sister picked me up to go to the airport. I weighed the bags again as we loaded them into her van. On arriving at the check-in counter at the airport, the agent checked my first 2 bags with no problem. But when I presented my daughter’s bag, he told me I was not allowed to check any luggage for my daughter as she was traveling on an infant ticket. He told me only children traveling on a 50% fare could check luggage free of charge and that it would be $200 to check my daughter’s bag. I told him that Delta’s website states that infants traveling on a 10% fare are entitled to 10 kilos of checked luggage. My daughter’s bag weighed exactly 10 kilos and at the time, said 22 lbs. on the scale in Atlanta as we were having the discussion.

I told him I was on the return leg of my journey and had no problem bringing the bag from London. He told me that the fare rules had changed in April (in the middle of my journey). And that they were subject to change without notice at any time, and that I would have to pay $200 or step aside. I asked to speak to a manager and he then told me he was a supervisor and the highest ranking employee on the floor and I would not be allowed to speak to anyone else. I was distraught to say the least. I had done my best to prepare before getting to the airport. I was already stressed about what my father was going through. And had the unenviable task ahead of me of getting through the airport, and on to my flight and traveling on a long haul flight alone with an infant.

I needed extra time to get through security and I needed to feed my daughter who was getting increasingly restless at the check in counter. I was forced to leave the counter and leave the bag with my sister or risk missing my flight home. As soon as I arrived at London Gatwick, I met my husband and we went straight to the Delta Customer Service counter to complain about the incident and asked their advice on getting the bag back. They were surprised that I had been told the baggage allowance had changed as they were not aware of any such change. They then checked the notes on my file and informed me that the agent had stated that the reason I was asked to pay $200 was because the bag was overweight. I was shocked at this. The weight of the bag had never been discussed. I was told point blank I was not allowed any extra baggage for my daughter. The bag was not over the weight allowance.

Since my return, I have tried contacting Delta for a resolution and have been turned down repeatedly. I have been told that there is no way to prove that the bag was not overweight after the fact. And that I should have spoken to a manager at the airport, which is even more upsetting as I had pleaded to speak to a manager at the airport and was denied. In my last email to Delta, I asked if in fact the problem had been an overweight bag (this is only if the bag was not overweight), then why was I asked to pay $200? The charge for an overweight bag at the time I was traveling was $150 per Delta’s contract of carriage. The charge for an excess bag was $200. This fact alone supports the fact that I was being asked to pay an excess baggage fee and not a fee for an overweight bag.

They responded by telling me that I should have spoken to a manager. I pleaded to speak to a manager for about 10 minutes and was told by the employee to leave the counter or he would get security. What more could I have done? How was I to know he was lying and would put even more lies in my notes? I have yet to get my things back, but I estimate it will cost about $185. This is based on a quote I have received. I have delayed having my things sent in hopes Delta would be reasonable and help sort out their mistake. But as you can see from the last response, they have no attention of admitting any fault. Not to mention the enormous amount of stress it caused me getting to my flight late. I was literally running to my gate with a baby, diaper bag, carry on and pram.

Also, I had to dismantle the pram at the gate myself causing me to have to put the baby on the floor of the breezeway with other passengers filing past me. And then try to juggle carrying the baby, diaper bag and carry on all to my seat and was not offered one shred of assistance from any Delta employee.

I personally asked to make sure that there would be no delays in the flight from Las Vegas to Detroit and if there was a slim chance - or if the plane got stuck on the runway, I would need to take another flight. I was assured that all my concerns would be met and they were not. As you will read, the plane left late on the 19th of July from Las Vegas and was stuck on the runway for over 45 minutes with myself and wife only having a connecting time for the next flight of 30 to 40 minutes.

Due to my health, I asked to get off the plane for it had not left so that I could take another flight or airline if needed to make sure that I would get home that night and make it back to Albany, NY for my blood transfusion. I was told no one could leave the plane. I was told by the agent at the desk that if needed, I could and would be able to unboard the plane. This is a gross mishandling and a near death sentence for me.

I do want this addressed and not by a letter. I want to talk with someone regarding this matter for I could have died from this! Please read the attached letter on what happened with your airline, how myself and wife were treated and what we had to go through to get back in time to Albany, NY. My wife had to drive over 600 miles at 11:30 PM and over 9 hours to get me to the hospital where my rare blood type was for my transfusion.

When we arrived at the counter, the woman did not want to let us check our bags in because it was less than 30 minutes before the flight. We asked to speak to her supervisor. She moved as slowly as possible and it took another 10 minutes for her to actually take our bag - which she finally had to do because we had already paid. When we got to the gate, the plane was still there but they would not let us in as the gate had "closed". I don't understand how they could hold us in line, and allow other people to cut in front of us because they may miss their flight, not do the same for us, and then not take responsibility when we missed our flight because of this.

At JFK airport in the terminal 4 area, with the exception of approximately 30 seats for persons waiting for ground transportation, there are no seats available for delayed travelers, and it was too early for check-in. We were forced to sit or lay on the floor with rats wandering in and out of holes in the baseboards. I am glad my child or myself was bitten. I was forced with my minor child to catch sleep as we could with indigent and visibly mentally challenged individuals wandering in the terminal who obviously are not there to catch a flight. Watching the out-board flight boards, I noticed that on July 2nd at 6:39am, there was a flight to Nashville leaving. We were not offered even stand-by status for this flight. There was additionally a 9am flight to Atlanta. We were not offered even a stand-by status for that flight. We were told we had to make six flights to reach our final destination when it was obviously flights outgoing which we could have been put on stand-by for without having to fly here and there across the USA. There was even a flight directly to our home city which has an international airport to Huntsville, AL. We were not offered to be put on that flight either.

Because bad weather had finally moved in on 2 July, our flight from NY to Boston was forced to stay on the runaway for over an hour; therefore, we were late to Boston. Immediately after landing, with no time to procure food or beverages, we had to catch our Boston to Atlanta flight, no service on this flight. No food or drink to give my child, as what we had bought in JFK was not allowed on the flight. Our flight from Boston to Atlanta was late, missed our connection there. Airline staff on flight told us those missing connections would be confirmed on the next flight out. When we arrived at the check-in area, the worker said we couldn't be booked on the next, leaving in approximately one hour. We would have to wait another six hours for an 8pm flight to Nashville. We were rudely told to go to customer service when we questioned. After talking to a phone representative who did get us on stand-by status in the end were able to make the flight. We were severely inconvenienced, uncompensated, and rudely treated by Delta and its representatives.

Our family drove hundreds of miles from our home in Alabama to the airport on July 1st to pick us up. Because of Delta's mismanagement, we did not arrive until late July 2nd. They had to make one complete trip for nothing. Our family is out of extra funds for gas, time, and vehicle maintenance for having to make the unnecessary trip to and return from the airport. We are particularly concerned with Delta's inability to or lack of interest in placing us on stand-by status when there were clearly flights leaving to our destination or a closer point on that route without having to make those six additional flights.

What we don't understand is mismanagement of flight bookings and lack of regard Delta often displays to its customers, when even a meal voucher for myself and my child when our flight was interrupted on July 1st would initially have been enough. Now after such unbelievable treatment, we are forced to escalate this matter. The final thing is because our trip extended past our expected return date for which we purchased travel insurance, July 2nd delays and missed connections were not eligible for recompensation.

My child has nightmares from this experience of being stuck in terminals, of rats in terminals and anxiety and stress of not being able to get home. We didn't begin to start writing simply because we were recovering from the ordeal of what was supposed to be one two-hour flight from New York to Nashville that instead took over 24 hours in an exhausted and dehydrated state.

The person that I spoke to in Jamaica knew my name because of the information that was given to Delta at the time the reservation was taken because my son is under 15 and not able to walk to the gate alone. After a lengthy conversation with this gentleman, my concerns were addressed and I felt comfortable letting my son get on the plane. I tried to check him in online so I could avoid lines (I don't travel often!), but I was advised on the Delta website that I was unable to do so because he was traveling as an unaccompanied minor. So, I get to the airport 2 hours before departure (man on the phone said 1.5 hours, but I wanted to be early). I stand in line for 1/2 hour and get to the front. The Delta ticket agent then informs me that there is a $100 fee to let my son board the plane. At this point, I have spent over $270 for the ticket and was willing to the fee that they nickel and dime people for to check the luggage in. I advised the ticket representative that I was never informed of any additional fees when the ticket was purchased or when I called to verify the reservation and ask questions about my son traveling alone the day prior.

The entire time I was talking to her, she was on the phone. Midway through my sentence, she began speaking to whoever had her on hold and I thought this was extremely rude. I went to the airport with parking money and $15 for a luggage fee. I did not expect to have to shell out additional monies when the ticket was already purchased. When I asked why the fee wasn't disclosed at the time of purchase, I was told that I must not have advised the reservation clerk that my son was only 13. When I tried to argue that I had, the lady again began speaking on the phone again. Also, why is it my fault that your agents did not disclose that? I purchased the ticket and thought I was done! After her lengthy conversation with the person that was way more important than me, the customer standing at the counter, I asked for a supervisor. More like “stupidvisor” because he was worse than she was. When your company makes a mistake, take responsibility and apologize. That is a good start. Then try to give the customer options instead of saying, "I don't know.”

The supervisor again tried to tell me that I did not inform the agent that my son was 13 and this is why the fee was not disclosed. I then asked him how the agent yesterday knew my name if I had not disclosed that my son was a minor. I also asked if I did not advise them at the time of the reservation, why did the website tell me that I could not check him in online because he was an unaccompanied minor? I also asked that it would have been a good indicator that my son was 13 when I called to Mr. Jamaica yesterday, because I told him that and asked several questions regarding the well-being of my son on the plane, at the airport, and during pickup. Of course, he couldn't answer that. They did change my reservation, but never once took responsibility for an error or said that they were sorry. Bottom line is, the call center representatives that I spoke to obviously do not know how to do their job and the ticket agents feel it more important to talk on the phone instead of take care of customers and their supervisors feel the need to blame Delta's errors on the customer to make them feel like the problem or issue is there fault. They are the professionals and they should be advising the customers of what is expected and what needs to be done.

Bottom line is Delta would not let my son on the plane without the $100 fee (that fee is charge on the return flight as well) and he missed his flight because I did not have time to drive home and get a credit card and come back. Their customer service department should be called “uncustomer service” and they should have a huge middle finger as a slogan telling their customer what they really feel about them. I will tell everyone I know not to fly with Delta and will never ever book any other business with them as long as I live. They do not care about their customers; I would go so far as to say that they enjoy pissing people off. Delta has lost any business from my family and me for as long as they are in business. And at the rate they are going with customer service, everyone will eventually fly another airline and they will have no business. It sure will make their ticket reps happy not to be burdened with those pesky, stupid customers, the ones who pay huge fees so they can continue to collect a paycheck.

On June 28, I stood with my fiance at least 2 hours in your extremely long waiting line for the flight at 7.25 pm to Malaga, Spain. We were more than punctual because we had arrived at 11 am at JFK and had to wait all the time there. As we started following your long waiting line in terminal 3, at about 4.30 pm we were very tired. And it was our least concern to miss our flight. But as I saw that there were always problems with clients at the check-in desk and your employees were phoning and phoning, I asked your employee Holli ** several times if we were in the correct waiting line for Malaga and if we would reach our flight in time.

She always said yes and we should be patient and wait. About 6.25 pm, I asked here again and she ignored me. As I asked her why she wouldn't answer my question, she told me I could complain but nobody would care. I only should spell her name correctly in my complaint. At 6.40 pm, we finally reached the check-in desk. Your employee Desiree ** asked me to lift the suitcases on the weight board. She then gave me the short message: “You are too late.” I asked her what that would mean to us. She coldly said: “You can't fly. I can book for you a flight on Tuesday or go away.”

As I asked why we could be too late after waiting more than two hours in your waiting line and hours before the start, she didn't answer but seemed to enjoy the situation. I even saw a grin on her face while talking to her. When I asked to talk to a supervisor, she started a discussion why I wanted to see a supervisor. I first would have to tell her why I wanted to see a supervisor and then she maybe would call a supervisor. And some hundred people behind us waited and waited. Then she ran away angrily and let all the people wait. While she was away, we talked to a young couple from Argentina who had the same problem. They have been standing at the next check-in desk some minutes earlier than we did.

So we waited the Argentinian couple and some hundred other people for the supervisor. Your employee Holli ** came and presented herself as supervisor. She told us that she had announced something on the flight to Malaga 20 minutes before and it was our mistake not to hear her in all that turmoil. While waiting in the line, I at least asked her 5 times if we were in the correct waiting line and if we were in time. She always agreed. Only the last time she let me stand alone like a stupid schoolboy and ignored me demonstratively.

For us, the damage is big. I lost 2 working days. I should have started to work on Monday. And we spent a lot of money for taxis, hotel and nutrition. Our flight ended in a country of the European Union. So the regulation of the European Union applies to this case. According to this law, each of us has a right to damages of at least 600 euros per day. If I don't get your payment until July 15, I'll give the case to a lawyer.

PS: As we flew on Monday, June 30, everything was much better organized. We only had to wait about an hour. Time and again your employees asked people when their flight would start. Everybody in time pressure could overtake the other passengers. The Sunday before we had to wait and wait and nobody cared. Maybe the flight was simply overbooked and your employees simply couldn't or wouldn't tell us the truth.

The agent then told me that I had to go to the Delta agent directly to check my baggage. I then had to wait for another 6 minutes, which put us at the time of close to 12:00PM. The agent by the name of Theresa from Delta said that she could not find my name in the luggage, that I could not have paid for the luggage online and that it was too late for us to board the plane. I told her that I certainly did pay for the luggage and that she should check again. She told me that I was wrong and that she would certainly not check again, that it was too late for us to get on board and there was nothing that she could do. Well, I have flown out of Tucson many times and it would have taken us 10 minutes top to get to the gate to board the plane by 12:15PM, giving still 10 minutes before departing. I told Theresa that I was going to get Bank of America on my cellphone and she said go ahead and that she was not going to talk about this anymore.

I walked away for about 8 minutes and during this time, Olivia, my wife, went to talk to her and she was very condescending to Olivia. In fact, she said "Let me tell you again since you cannot understand me." Insinuating that her English skills were limited and after she said that, she was not going to talk anymore about this and that she would not deal with us about this. That the only way we could go was to fly out the next morning at 6:00AM and get to DC at 4:00PM. This was not acceptable. Another agent came over to talk to us and proceeded to get a supervisor to talk to us about the situation. The supervisor at first did not really listen to us since she was defending her employee, however, after hearing BoA on my cell phone that there were pending transactions, she checked her computer and sure enough, there were my payments for the luggage. She apologized and said that we should not have been denied to board the plane and she proceeded to look for a flight for us to get out of Tucson to DC.

We had to take a flight on US Airways to Phoenix at 4:00PM, take a Delta flight at 10:30PM to Detroit and a 7:40 flight to DC. We decided that this would have to work, however, we were stuck in Phoenix for some additional time for the plane had to turn around 30 minutes into the flight back to Phoenix. We left Phoenix at 1:30 AZ time and arrived to Detroit at 7:30, however, the flight had taken off by the time we got to the gate, which was 7:45. There was no agent at the gate to tell us where we were to go, so I had to figure the next flight to DC we must be on and proceeded to the gate where the flight was scheduled to depart at 9:00AM to DC. The agent was kind enough to give us $40 in vouchers for breakfast money.

The returning flight from DC to Minneapolis could have been trouble for us as well. On our boarding passes, it stated that we departed from Terminal B. However, I checked with the hotel employees and they told us that it was wrong, that it was terminal A. When we got to the check-in, I was told that I had to pay for the 4 pieces of luggage. I told the agent to check her notes for the supervisor in Tucson had already placed our luggage to get checked in. She told me that cannot be and I again stated to please check your computer notes. She proceeded to look and printed out our luggage tags, without even saying sorry or trying to be considerate about this.

Well with all of this, we spent close to 24 hours getting from Tucson to DC on June 27 and June 28th. I lost one night stay at our hotel for the amount of $187 and a pre-conference for the amount of $109. Not to mention the stress and lack of sleep since we were too tired on Sunday to take advantage of seeing the sites of DC. I think we have a valid complaint and concerns.

This entire problem could have been easily avoided simply by sending out an email with a credit verification number to be used when booking a flight and include the expiration date. This would be in similar practice to sending an email confirmation of itinerary after booking a flight. Particularly in these difficult economic times, consumers are careful how they spend their next dollar. I am not happy about throwing $200.00 out the window. I am not asking for much here, only what is mine. I need this matter to be reviewed by someone who has the understanding that this is not a perfect system and who values a loyal long term customer in good standing who was allowed to fall through cracks. Thank you for your consideration to this matter.

I did not receive a reply from an email I sent and now my flight credit has expired. I would like an extension of credit. I am disputing the expiration credit.

We have seen incredible things when you give a kids a skateboard. Many of these children witnessed horrible violence, were left orphans, and experienced things we cannot even imagine. When you put a skateboard into a someone's hands, it brings out the child in anyone. Skateboarding in Rwanda will create a great physical activity for the kids, reduce crime, reduce teenage pregnancy and STDs, give a creative outlet and help to rebuild these relationships between families and the youth. We had many skate companies come alongside us to donate boards, shoes, helmets and even fingerboards (mini skateboards).

We arrived in Miami to the Delta counter three hours early for the trip. The line was incredibly long. The first ticket guy we encountered was ridiculing the passengers and calling them names in Spanish. He was extremely rude to my husband (originally from Argentina) and to an Indian man near us. He was using ridiculing names and even profanity towards them.

After waiting in one line for an hour, they moved us to a new line. Forty minutes later, they moved us to yet another. Many people were missing their flights because of the lack of organization. As his departure time was approaching quickly, they finally moved us to yet another line. We asked at this point for the lady to weigh our bag as he had an extra bag to check in - one bag for his clothing, one for tolls, and one large duffel with the toys and skate supplies. We were told that it would cost $100 to bring this bag and got back into line to get the boarding pass.

Once at the counter, the new ticket agent was extremely rude. She told the people in front of us, who missed their flight, that they should have arrived earlier and there was nothing she could do (Is three hours early not enough?). When we approached, she told my husband that the flight was almost ready to leave and that the bag was now $375 to ship (cash). We questioned her and she said that if we wanted to argue that, he would miss his flight. She gave us the option to remove some items as the bag was too long. Still, it was under the 50lb maximum weight. When we attempted to remove items, she told us that he had to go or miss his flight.

I remained, trying to get the bag on the flight, but she told me that she would not take it. I asked to speak with a supervisor and was told that I could wait but a supervisor could not come up for at least an hour. I never saw the agent call anyone. I proceeded to call the Delta 800 number and was told, after 24 minutes on hold, that they did in fact charge my husband a $200 fee for the bag. I explained my situation but the representative told me there was nothing she could do from her end. I again asked the ticket agent to call her supervisor and made it know that I knew she had not even called her yet at this point. She then picked up the walkie-talkie for the first time to call her supervisor. My husband's plane had now already departed for his first leg to Atlanta.

I waited a total of an hour and a half for a supervisor to meet me at the ticketing counter. During this time, I witnessed one customer after another being abused by this ticket agent. One lady was traveling to Brazil for her mother's funeral and was worried that she would miss her flight. The ticket agent had this poor woman in tears and told her there was nothing she could do for her. This lady had also waited for hours just to get to the counter.

So, finally, I am able to speak to a supervisor who apologizes but explains that to take this bag of items to Rwanda, I would have to personally buy a ticket and travel with it. So, we are left with this bag still in Miami, the absolutely worst customer service I have ever experienced, and the youth of Rwanda will not receive these items that many went out of their way to contribute. I cannot imagine how an airline as a whole can be so heartless and abusive to its customers. They call it customer service but I only witnessed customer abuse.

I want everyone to know how badly this airline and its employees treated people and am amazed when even companies like Starbucks see the need to bring hope to the people in Rwanda - how Delta cannot even help by doing their job as a company. If anyone knows how we might be able to get this bag to Rwanda by Thursday, please email us at **.

Based on Delta's total lack of customer support, I have now issued an internal memo that employees submitting travel expenses on Delta/Northwest will not be reimbursed and thereby effectively doing my part to help with Delta's mounting financial losses. Never again will my family, my employees nor myself be subjected to financing poor service.

Delta is really skimping, and I paid almost $2000 for a flight. Customers deserve better service. Also, the bathrooms were never cleaned, and besides a cheap soap, there was no lotion or any other products available. No toothpaste or little toothbrushes were provided like other airlines do. I will do my utmost to use other airlines instead of Delta when making my journey abroad.

The first person she encountered was Don **. She was going from one person to another helping them (at random). My mother-in-law started to ask her the question and before she could, the woman replied she did not work for Delta and returned to the Delta desk. She was wearing a Delta uniform, had a Delta nametag, and was working to help others on Delta flights so I take it she is a Delta employee (first lie). I began to notice she was only helping white people (I am white, my family is black).

Then she saw a gentleman named Thomas ** on the name tag. As my mother in-law approached him, he turned and said, “Don’t even bother me.” At this time, I went to approach someone and ask for a manager but they asked me not to because they were afraid these people would have them thrown off the flights (or have them arrested) and they would have to pay extra to another airlines to get home. I was embarrassed because they felt like they were back in the 50's and 60's and they had to fear these people and allow them to treat them in this fashion so they could get home. I did approach a coworker and let her know what had happen. She did apologized for it but offered nothing such as calling her superior or giving me a name or number of someone to contact to register a complaint.

I will be sending this to any other appropriate agencies. In this day and time, it is intolerable and needs to have the appropriate outcome, such as the very least some loss of jobs happens!

After much discussion with Osama, he agreed to refund our ticket price; however, since we only have 6 days till we leave, the price of tickets on another carrier are triple what we paid in April. I explained to Osama that we could not afford another $900.00 in expenses because Delta was not able to meet their obligation and provide us with the return date we purchased originally.

In the end, Delta gave us no help with this matter. We had to change our travel dates, and we're incurring expenses that we certainly did not anticipate nor can we afford. In addition, Osama could not even be bothered to say "Sorry." If Delta expects customers to change international travel plans a week before departure, they clearly couldn't care less about them returning to Delta again. This will be our last flight with Delta ever.

Unfortunately, Delta Airlines is not adhering to your advisories. They have made available a waiver for impacted travel dates until 15 July 2009. This falls outside the dates issued by the Department of State of 29 July and our departure date to San Pedro Sula of 18 July. Please can you help? Our church and the many who support Mission Honduras through their gifts and donations are in no position to lose this kind of money, nor can we reallocate funds raised to support another cause in another country. We need Delta to extend the dates of travel impacted to 29 July in line with your Travel Advisories. We are at risk of losing nearly $20,000 in airline tickets because Delta will not honor travel vouchers to Honduras for a later date and within the year of issue. Can you please advise us what can be done? Your assistance in this matter is greatly appreciated. Thank you.

Before going back to Delta's counter to ask for another airline, we went to the United counter to confirm time, availability, and if they would take minors. Then we went to Delta's counter to see if they could re-issue a United Ticket instead. Delta told my husband that United wouldn't take unaccompanied minors in their flight either, which is not true due to the fact that we went to their counter before and they have confirmed to us that they would take them and also that it is not against their policies since they have only one flight out of DC. After all that experience, we left the airport with 3 kids and very disappointed with the treatment received from Delta.

I have asked to speak with a supervisor, so I wouldn't have to explain all my situation again to another person. The employee at Delta counter said that the supervisor told him to tell me that he was "busy." I have insisted to talk to the supervisor, and the employee started pointing to the supervisor and yelling "He is there. If you want, go ahead and talk to him." I couldn't believe those words were coming from an airline personnel towards a customer. At this point, Delta's counter was a zoo with the staff being rude to their customers and the customers leaving the airport angry. I don't think I have ever been treated like this in any other airline or anywhere with such a disrespectful treatment that was granted in Delta's counter.

All that have lead me to the following conclusion. Delta has shown:

1) Lack of responsibility towards unaccompanied minors. Delta didn't even called me to notify about the cancelled flight. Delta issue 3 tickets without checking if the airline would take unaccompanied minors in that flight.

2) Lack of care about customers' needs or satisfaction. We needed another day off work to bring them to the airport, and we needed to make other arrangements for them to be picked up in Brazil. Our kids were going to Brazil to see their grandmother, who is in the hospital and could die at any time.

3) Lack of professionalism among the staff in how to handle trouble situations. The employee Jonjean ** started yelling at me and pointing me to the supervisor in the middle of the airport. Customers needs were not taken into consideration by Delta's staff. The airline was being so kind to schedule it for another day, just like a bus - If you miss, take the other one. Also, the supervisor said in front of the customers, "Are you going to yell, too? Who is yelling next?" He was also making inappropriate jokes about others' situations. Is that how they are trained?

I just hope that my kids depart tomorrow through American Airlines, and I hope not to deal with Delta's personnel again.

I called Delta customer service on May 31st to change my mom's ticket from July 11th to June 6th. The employee who spoke to me said she changed the ticket to June 6th. At the same time, I added my infant daughter to my mom's ticket. She took credit card information from me and said the ticket changed was to June 6th. On June 1st, I went to ** to look at her itinerary and the itinerary was showing that my ticket was changed to July 6th and not June 6th. So I called Delta customer service again on June 1st to change my ticket to June 6th from July 6th.

When I called them, they said that the ticket was not changed from July 11th, they did not reissue to July 6th. At this point, I was not sure why my ticket was not changed when I requested it to be changed on May 31st and why it was showing the return itinerary for July 6th online. After putting me on hold for 1 hour or more, they told me that they can change my ticket to June 6th, traveling from CMH to HYD via Dubai with Emirates Airlines connection. They told me it will cost me $300. I mentioned to them that my cell phone battery is going to be over soon, and I would like my itinerary changed to June 6th.

Later, Travelocity sent me an email saying that my itinerary has been changed to June 6th and it is confirmed. Later in the week, on June 4th, I went to take a printout of my itinerary and I see that there is no flight from Dubai to Hyderabad. I called ** again on June 4th and they said that Emirates took their ticket back as the ticket was not confirmed. I asked them why it was showing confirmed online and also why Travelocity sent me email saying it is confirmed. They said as I did not call back to confirm, Emirates took my ticket back. I asked them if they had my contact number and email. They said yes, and then I asked them why they did not call me back if they had a concern. They said they do not do outgoing calls and the employee told me that they are only paid for incoming calls. This clearly proves the negligence of the employees. This is an international ticket I bought for $1,200+, they were going to charge me $300 for changed itinerary and the airline does not have minimum courtesy to call me when there is going to be a major change to my itinerary. Even after all this happened, I still was being patient and I requested my ticket to be changed to the next available itinerary, so they changed it to June 17th.

Unfortunately, my dad passed away on June 12th. I tried to call Delta to see if I can change my ticket to June 13th from June 17th and I was on hold for 1 hour and more. They said if I change the ticket it is going to cost me $2,500. So I canceled my ticket. I booked one way ticket for my mom and myself through ** again with Delta airlines. I booked the tickets around 1:00 AM in the night. I called Travelocity right away to add my infant daughter to my ticket. They took information of my daughter and they said they have to call Delta to add the infant and put me on hold for 1/2 hour. They mentioned to me that Delta put them on hold so it is taking time for them to add the infant to the ticket. They suggested me to call Delta directly to add infant to my ticket.

I called Delta around 7.30 AM after spending sleepless night being on hold with Delta and Travelocity several times, after hearing the news that my dad passed away. I requested them to add my daughter to my ticket. The employee took the name/DOB of my daughter and told me that she added her to Delta portion of the flight and I need to call Kuwait Airlines to add her to Kuwait Airlines part of the flight. She gave me Kuwait Airlines number and told me that I need to pay at the airport for my daughter's ticket. I called Kuwait Airlines and added my daughter to the ticket.

I tried to stay strong all the time I was calling the airlines and booking my tickets and I accepted that my dad is gone, but I was still happy thinking of the fact that I booked the tickets, everything is all set and at least I am able to see him before they cremate him and make it to his funeral. I was also happy about the fact that I am accompanying my mother in such a situation. My main goal was to not send her alone after hearing such sad news.

We reached the airport by 1:00 PM. My flight to Atlanta was leaving at 2:50 PM. There was a huge line at the Delta counter and there were only 2 employees at the counter. After waiting in the line for more than 30 minutes, we got our chance to talk with the employee. I told her that my daughter was already added and I just need to pay for her ticket, she looked at the ticket and said she was not added and she needed to call the airline. She was taking her own sweet time with no urgency. She called the airlines and they asked all the information again and it took them 15 to 20 minutes to add my daughter to my ticket again. So, I lost my valuable time due to the duplicate work the employees had to do. I went to the security checkpoint after checking in, and as I had a baby and baby food with me, I had to go through lot of scrutiny and I was in the security line for more than 45 minutes.

After security was done, I rushed to my date and I was there at 2:45 PM. I agree that I am supposed to be there at least 15 minutes prior to the departure, but only if I did not had to add my daughter all over again, I would have been there on time. The employee at the gate told me to just go back talking to me in a very sarcastic way that I missed my flight and I need to go back to the ticket counter and get seat on the next flight. So I returned to the ticket counter and stood in the line for another 45 minutes. The next flight to Atlanta was at 4:50 PM and my mom was traveling on that flight. I went to the ticket counter and asked them to accommodate me on the 4:50 PM flight. The employee told me that there is no seat available on the 4:50 PM and if I want to travel, I have to go the next day. At that point, I could not take it any more. I told her that my father passed away and my travel was emergency travel and I need to go to India the same day. I begged her to do something for me. She was totally careless about me or my travel. Her attitude was like, I don't care. She told me that I just have to find out if any other airlines have a service to Atlanta, so that I can take my flight from Atlanta to Kuwait.

I ran to AirTran and American airlines, but they did not have any flights that evening which can get me to Atlanta on time. I had an 18-month-old baby, a stroller and luggage, and I was running around the airport crying. Delta employees did not seem to care at all and I don't remember anyone even saying sorry about your loss. I don't think I deserve this kind of treatment as I am not flying Delta for free. I paid enough money and I need some respect. I am from a different country, but I am educated and I am a decent individual. Does Delta treat everyone like this or only because I was from a foreign country?

The airline did not make any effort to get me on the 4.50 PM flight. I am sure some other passenger would have stayed back if they mentioned my situation to them. I know they can do it as when they overbook the flights, they request the passengers to stay back. I want to know why they did not do anything like this when my travel is an emergency and death related. They could have done something for me or at least tried to do something for me. They do not want to move from wherever they were sitting and too lazy to make any calls. I don't remember any body announcing for me when I was late to board my 2:50 PM flight. I traveled lot of times before and if they have a passenger who has not boarded or checked in, I think the airlines does announce or take the person out of the line and help them before others who have later flight. Nothing like this happened that day.

Bottom line, I missed my 2:50 PM flight, I couldn't travel on June 13th. My option was to travel on June 14th, doing so I would have reached India only on Tuesday, which was too late as the cremation was on Monday. I could not see my father for the last time and bid him good bye, only because of Delta's negligence. I am the only daughter and my father died without my mom and me because of Delta's negligence. I deserve an apology from all Delta's employees who were responsible for my situation today. I am meeting my attorney today and I will be suing Delta soon. I am very disappointed. It cost me over $1,200 to buy a one way ticket.

I asked why they don't have a phone number for inquiries, and I was told that they don't have enough personnel to staff the phone lines. I answered that maybe this indicated that they need to hire additional personnel. At one point, this supervisor told me that my daughter should have been more careful with her personal belongings, which was beside the point. Things do sometimes get lost (Ask the airlines--they lose luggage every day!). This same supervisor then told me, when I asked to speak with her supervisor, that her supervisor is never available to speak with by phone but will only answer to written correspondence and that she is the highest level supervisor with whom customers are able to speak.

In a bizarre act, she then accused me of calling her to bother her with an issue that I had already spoken with her about a week ago. When I explained that I had never spoken with her and that my daughter had traveled only 2 days ago, she still claimed that I had spoken with her a week ago! I pointed out that obviously there was more than one parent of a Delta passenger who was irate over their ridiculous policy that made it next to impossible for travelers to recover their lost property.

We were more than punctual, because we had arrive at 11 am at JFK and had to wait all the time there. As we started following the long waiting line in terminal 3 at about 4:30 pm, we were very tired. And it was our least concern to miss our flight. But as I saw that there were always problems with clients at the check-in desk and your employees were phoning and phoning, I asked employee Holli ** several times if we were in the correct waiting line for Mlaga and if we would reach our flight in time. She always said yes and that we should be patient and wait.

About 6:25 pm, I asked her again and she ignored me. As I asked her why she wouldn't answer my question, she told me I could complain but nobody would care. I only should spell her name correctly in my complaint. At 6:40 pm, we finally reached the check-in desk. Your employee Desiree asked me to lift the suitcases on the weight board. She then gave me the short message: "You are too late." I asked her what that would mean to us. She coldly said, "You can't fly. I can book for you a flight on Tuesday or go away." As I asked why we could be too late after waiting more than two hours in waiting line and hours before the start, she didn't answer but seemed to enjoy the situation. I even saw a grin on her face while talking to her.

When I asked to talk to a supervisor, she started a discussion why I wanted to see a supervisor. I first would have to tell her why I wanted to see a supervisor, and then, she maybe would call a supervisor. And some hundred people behind us waited and waited. Then she ran away angrily and let all the people wait. While she was away, we talked to a young couple from Argentina who had the same problem. They have been standing at the next check-in desk some minutes earlier than we did.

So we waited--the Argentinian couple and some hundred other people--for the supervisor. Employee Holli came and presented her self as a supervisor. She told us that she had announced something on the flight to Mlaga 20 minutes before and that it was our mistake not to hear her in all that turmoil. While waiting in the line, I at least asked her 5 times if we were in the correct waiting line and if we were in time. She always agreed. Only the last time, she let me stand alone like a stupid schoolboy and ignored me demonstratively.

For us, the damage is big. I lost 2 working days. I should have started to work on Monday. And we spent a lot of money for taxis, hotel, and nutrition. Our flight ended in a country of the European Union. So the regulation of the European Union applies to this case. According to this law, each of us has a right to damages of at least 600 euros per day.

PS: As we flew on Monday, June 30, everything was much better organized. We only had to wait about an hour. Time and again, your employees asked people when their flight would start. Everybody in time pressure could overtake the other passengers. The Sunday before, we had to wait and wait. And nobody cared. Maybe the flight was simply overbooked, and your employees simply couldn't or wouldn't tell us the truth.

I explained to her that it was Delta that made the mistake not me and I did not understand why they booked the flight knowing the cargo area was closed, but she would not do anything to help correct the mistake that Delta made. I tried to explain to her that the manager of the cargo area told me that Delta was aware that they were closed and told me to bring the puppy to the main terminal to the Delta ticket counter and they would be able to help me, but they refused. I then had to call the new owner and explain what had happened and that I would need to rebook the flight. She told me that she called Delta Airlines yesterday (7/2/09) to confirm the flight and they told her everything was just fine. She had to rearrange her work schedule for the arrival of this puppy today and she will now have to do it again and now I don't know what the weather conditions will be like for next week.

The puppies are only allowed to travel no more than 85 degrees at any point during the flight. I did contact Delta Airlines this morning concerning this matter with again, no help! It was pure negligence on their part and they were not willing to rectify the situation. I have my time, trouble, gas, mileage, health certificates, vet appointment, boarding and grooming charges occurring with this transaction which totals $185.00 (not including the trip to Columbus airport if needed which would be an additional charge of $100.00).

The Breakdown of charges is $50.00 grooming Charge (which I will need to have groomed again for the next flight); $25.00 for my time (which I will need to do again); $50.00 for the health check and vet appointment (which I will need to do again); $20.00 for my gas (which I will need to do again); $4.00 for the parking charge. $12.00 a day (for 3 days equal $36.00) maybe more if I cannot get a flight for Monday. If I cannot get the puppy out on Monday, the boarding of the puppy will be an additional boarding charge of $12.00 per day until I get another flight and that depends on the heat conditions of next week.

If I have to travel to Columbus to get the puppy on a flight to get him to his new owner that will be an additional charge of $100.00 because of the distance that I need to travel to get there, plus the fact that I will need to close down my shop (Pet Boutique & Pet Spa) to travel to Columbus airport. I would like to be reimbursed for my time, travel, grooming and boarding charges, health certificate and vet appointment of $185.00. If I need to board the puppy for more than 3 days, I would like to be reimbursed $12.00 per day and if I need to travel to Columbus Airport, I would like to be reimbursed and additional $100.00.

I would not have to travel to Columbus if Delta had not had not made the mistake or at least tried to correct the problem. I cannot afford these types of mistakes if I had a mistake or bounced a check they would rightfully wanted their money back. I certainly cannot afford to incur these costs twice and it is not fair the customer (new puppy owner) to have to pay again for a mistake that was made by Delta, a multi-million dollar company.

I would be willing to contact an attorney regarding this matter if needed. I am contacting you in this matter because I have tried to resolve this issue with Delta Airlines to no avail and basically a response of sorry about your luck. The reference number associated with the booking is **, Delta Airlines.

When the miles weren't restored, I contacted Delta by email again, and was informed that to restore my miles, I would need to pay $50 plus tax. I sent a total of 4 emails to Delta, and each time asked for someone to either restore my miles, or call me to get the matter resolved. I got two emails telling me to pay $50, and a third from Karen ** at the Online support Desk saying my miles would be restored. Finally, I called Delta and after spending 35 minutes on the phone, was told my only option was to pay the $50.

I understand that merging two airlines and two frequent flyer programs is difficult, but Delta shouldn't hold me responsible for not linking my accounts before they gave me the information on how to do it. They also should stand behind the word of two of their employees who agreed to restore my miles.

It could have happened in Birmingham or Philly, but it happened. TSA told me they checked everyone coming in just like the people flying. I asked about when they leave to go home. They do not check anyone. So they can take anything they desire from any bag at any time or place with absolutely no chance of getting caught.

This is wrong. This one or two people working together give the rest of the hard-working people a bad name. All Delta has to do is screen their people when they get off work. Delta, you have given your employees a license to steal and you back them 100%.

This is the first time ever that has happened to me and I had a job interview set up for 3 p.m. And after flying all that way, I had to wear what I had on. We flew back to Orlando on 6/23/09 on flight 3538. First, the ticket said Gate A3. Got up to the monitor and it said Gate A5. I went to verify that information with the lady behind the counter and as I approached, she was walking away. When I asked, she seemed irritated that I bothered her when she was walking away. So, we went back to A3 and then were told it was going out of A5 and the flight was due to leave at 4:58 p.m. But again, it didn't get out until 10-15 minutes late. Once I sat down, I had a lady with a crying infant behind me that proceeded to kick my seat the entire way to Memphis.

We made it in time just to board our connecting flight. I wasn't happy that my friend and I didn't get to sit together on the way back on either flight. But on the Memphis flight to Orlando, I sat next to a man with a kid who I feel should have had her own seat but didn't. She started throwing a fit before we took off, which again we were about 30 minutes late taking off. She proceeded to throw a fit the entire way to Orlando. He had her on the floor between his feet and she kicked and cried. Each kick hit me in the leg, so imagine that for the duration of the flight—well over an hour. This guy did nothing to quiet her down. Then, there was another screaming kid in the back of the plane and one row behind me and over there was another kid that screamed and cried several times. Then, it smelled as if the little girl next to me had a dirty diaper the entire trip, which smelled horrible.

As the flight attendant was trying to hand out drinks and snacks, people were trying to go to the bathroom and couldn't. There was one larger man who insisted on standing there and waiting and it was right next to me and he passed gas a couple of times pretty much in my face. It was utterly disgusting! I feel I should have been reimbursed the bag fee I paid going ($15) since I didn't get my bag until almost 10 p.m. at night. I shouldn’t have been charged one on the way home either just for that fact. I feel I should be comped my tickets due to the horrible customer service and all the other incidents incurred during the both flights. I can honestly say I will never fly Northwest/Delta again.

Then the flight took longer than it should have and even the flight attendant commented on how late we were, so many people on the flight were going to miss their connections. The worst part was when we arrived into MSP to change flights, there was no ground crew for about 15 minutes. We had to sit in the plane and wait.

When we finally got off the plane, we both ran to the other gate (on the other side of the airport) and one of the reps stated, "What did you want us to do? What for 5 of you who were late to hold the plane." She then walked away. I was mad at this point. I asked how long before we would catch the next plane from MSP to BWI. The rep had to fly us to Memphis then to BWI. I am unsure why the crew and agency of NWA is so disorganized and nasty to the consumers.

While the weather is not under [their] control, the crew being late to the airport is. I live far north from CAS where the weather is always worse than down at CAS, so that cannot be the excuse. Then we were waiting so long for the de-icing. No crew at MSP when we arrived and the reps were rude. I work as a school counselor and understand having to deal with difficult people. Not everyone is mean (I was nice until the rep in MSP was so mean). There is a way to treat people who are trying to make a connection flight. Not that NWA cares but I was trying to see my husband who is currently stationed in the DC area due to being active duty Army for the last 20 years. He has not lived at home for over 3 years due to the war in the Middle East. But I still manage to understand what is happening not only with me but others.

I would love to ask for a refund for our flight on March 25th but I know that will not happen. I am hoping that [NWA] would take some training on customer service. Have them just think what it would be like to be in the consumer’s place. I was crying and upset. No one has the right to treat another human being like that. I had our 10 year old son with us. All I wanted was some questions answered.

To make a long story short, after going to NWA.com and calling Northwest, I was told to go to the Air France site to select seats. There I learned that you must actually call Air France directly for any and/all requests, which does explain the ridiculously long hold times you encounter when you do call them. As instructed, I called Air France. After being on hold for over 30 minutes, I was finally able to speak to a live person. I was told that they could not issue seats on this flight since it was booked via the Northwest site. The operator said quite rudely: “I am not even able to see a seat map. Northwest has not released the seats to us. You must call them in order to request seats.” She was adamant that Northwest was wrong and that she was giving me accurate information. I tried to push aside my frustration--after all, she just may be right. How did I know?

So, I called Northwest again. Although, the wait time was far less, the response was the exact opposite of what I had just heard from Air France. The NWA representative said there is nothing that they can do. That is an Air France aircraft and they are in charge of seat assignments. NWA does not have access to the seat map. Hmmm. Where have I heard that before? When I explained that I had done that, she said that Air France was wrong and there was nothing that she could do to help us. She added that I would just have to call Air France and make them understand.

Calling Air France for the second time (again on hold for over 25 minutes), I was told the same thing as the first time. When I explained to this operator that I had called Northwest and they said that Air France had control, she reluctantly put me on hold to go ask someone else (I guess). For the record, this back and forth went on for 10 calls to Air France and 10 calls to Northwest. Upon returning to the line, she said: “The problem is you cannot select seats until 30 hours prior to your flight, so no one will be allowed to select seats for this flight until then.” Assuming that this information may be accurate, I decided to give it some time and try again once we were closer to the departure date. Within moments of making that decision, another passenger informed me that he had just succeeded in getting his (and 4 others) seats assigned (rows 18 through 21) by calling Air France.

In addition to that, I find out that the owners of the company are seated in rows 38 and 39. Forgive me, but this has gone far beyond stupid at this point! Why have they made such a simple thing so difficult? So now I have the owner of our company and spouse seated 20 rows behind his employees. If you can see the problem with this fact, then you have a far greater grasp on the situation than any airline personnel did. After 3 more calls to Air France, I was finally put in touch with an Air France supervisor (Angela). She was the only person who seemed to get it and offered to help me. She said not to worry, she would be sure to see that the owners of the company were seated together near the front of the aircraft. But we would have to wait until closer to departure date for confirmation. I wanted to believe Angela, but I was skeptical at this point.

Out of curiosity, a few days later I decided to check the ticket of the owner. According to the NWA site, he now did not have a ticket on that flight at all. Confused, I decided to check the Air France site and there he was showing 2 tickets. Since the hold time is much shorter, I decided to call Northwest for help. I called on the Gold Elite line, thinking I may get better service. While they weren’t sure how it happened, they reinstated the original ticket. Fast forward to 2 days later: checking ticket again and same passenger now has 2 tickets on Northwest. This actually happened to a few of the passengers. Fast forward to 3 days before the flight. After a lengthy phone conversation with another Air France Representative (Angela was unavailable), I was informed that the owner’s spouse did not have a return ticket. All the tickets purchased were round trip. How did she no longer have a return flight? Guess what? Air France said I had to call Northwest because they were the ones who cancelled the return. I did just that and surprise – Northwest said it was Air France. After 3 more calls, we got this fixed and still there were no answers as to how it happened but it was fixed.

Now, group flies out of Detroit to Paris. Blessing of all blessings, several of them were bumped to first class. Unheard of I know, but I assumed, given all the problems, that was the airline’s good faith effort to make amends, which would have made all the bad feelings go away. Unfortunately, there was a return trip to come and the incompetence soars through the roof. Eleven days later the group attempts to check in for the return flight from Paris and guess what? The owner of the company does not have a return ticket! No kidding, this really happened! Evidently, once they bumped him to first class in Detroit they cancelled his return ticket. So, after 2 hours at the counter he was forced to buy another ticket to get home. Oh, and get this: his spouse had 2 return tickets. Only one round trip was purchased for every passenger.

Now, I have to try to figure out if he was given a refund on the first ticket and how much they charged him for the ticket they made him buy. Try getting in touch with anyone at the airlines to complain—it’s impossible. So, the saga continues. I will update this on the end result as soon as I know what the end result is. The moral so far is don’t book an Air France plane via NWA.com.

At the beginning of December, I called to complain that although both I and my wife had tried to register before the promotion was pulled, we had received an error message on your website. I spoke to a supervisor who advised me that he heard that this thing had happened to a few people and that he would manually sign me up for the promotion. This is noted on both our accounts at the beginning of December. Based on that information, both I and my wife transferred 40,000 points each from Starwood to Delta. However, we have not received the 150% bonus we were promised.

In subsequent phone calls and investigations, I was told that I wasn't really eligible and the supervisor who had put me on manually had made a mistake. I finally called corporate, and after one month of not hearing anything, I called in to find out that my claim had been rejected without even telling me or calling. My point here is that whether or not the supervisor was right or wrong, he still misled me into transferring my valuable Starwood points.

I never would have transferred them if not for the promotion, and therefore, this is a very serious legal issue. I actually lost serious value because of what I was told by a Delta supervisor. Either honor the bonus as promised and credit me 75,000 in each account or refund my Starwood points.

Now, I believe it is unfair that by purchasing the tickets on short notice is much, much, much cheaper than by purchasing it in advance like we did. We were hoping to save money but we didn't in this time of economic crisis. I am very disappointed. I feel like we have been ripped off by Delta Airlines for the money we worked very hard to make! We look forward to receiving kindly the fare difference (more than $400 per ticket) or we may be forced to take a legal action.

The frustration is that we know that a Delta agent at Gate 30 had the item, why don't they track it. The only valuable thing in the bag is a Fuji camera, but it only cost $100, why would Delta Airline people want to keep it? The most important thing is the IDs. They are so hard to replace. I will have to go through all the processes and will take a year to get my IDs replaced and I cannot go anywhere. I am even thinking, Hey, agent, please keep what you need, and give me my passport and US resident ID card (green card) back please! Does Delta Airline provide ethnic training to their employees?

Delta Airline's Lost and Found office in Atlanta Airport has been no help at all. When dialing the phone number, it always reaches the mailbox, and the mailbox is always full 99% of the time. I somehow got one person answer the phone, and then she put the phone in music for 2 minutes and said I did not see your bag. Either nobody cares or Delta Airline did not put enough people and try to provide good customer service at all.

I asked her to put the Delta rep on the phone. She reiterated the information about the overweight bag and insisted that my daughter pay the $90. She informed me that if she took out the overage from the bag and put it in another check-in bag, the charge would be $120. I has already prepaid $15 for the first checked bag and $25 for the second overweight bag. When I asked the Delta rep if I could pay for the overage using my credit card, she claimed that this was against their policy but she would make an exception.

It turns out when all the baggage charges were added up, I paid more for baggage then I did for the actual ticket. I think it is robbery to hold up a young college kid at an airport and charge her ridiculous fees. I can see maybe $25 but $90 is robbery. Delta ought to be ashamed of themselves. I read where airlines are hurting for business. No wonder, if this is how they treat their regular travelers.

My bag then met the required weight limit. I then checked my bag with Delta Airlines, got on my non-stop 2 hour flight to Chicago's Midway Airport, which arrived 30 minutes early, and was devastated to see my bag had not made the trip. Now we could say it was lost/stolen. I had, shortly after my experience with Delta, learned at that same airport (LaGuardia) that they had a problem with their scales being off. So I immediately went to Delta's baggage claim and put in my claim. It has been a run-around since. My first claims got cancelled (they thought the problem magically went away). So I had to do another claim that took forever to get a response to. After about 50 or so calls later, I was told my claim will be processed.

Months go by and nothing. After about 25 calls later and some legal threats, I got a call from the claims manager. I was happy to see someone at Delta did give a hoot. He then told me this is the end of December and to resubmit my claim and give more details on my items. Well, that was on December 30th and I have heard nothing. I believe Delta is trying to wear me down with their run-around, and in 2 months, it will be a whole year since Delta Airlines lost/stole my bag. I feel someone should be accountable and that I should be back in a position I was in before I took Delta's Flight 5933 on August 22, 2008. I believe my next step should be legal actions. I’ve never been in this situation before and it's very frustrating having something taken from you and the people responsible does not even care. With their bad customer service and what I believe to be airline theft, I won't be surprised to see them be the next to go under. For now, I will never fly Delta Airlines again. My bag itself (Tumi) was $800 new. In total, my lost is about $3,100 with the contents of my bag.

At one point, the two elderly people at the back of the bus were thrown onto the floor - their bodies and luggage hitting my mother in the process. My mom's legs were bruised and cut. The bus driver saw what had happened and did not stop to help the elderly couple up off the floor of the bus. Once arriving at the concourse, shaken quite badly, my parents had to wait again for someone to assist them with the wheelchairs. They told every attendant that they were afraid they would miss their flight. They were assured the flight would wait for them. When arriving at the gate, they found the flight was closed. Again, they were pushed to the side and were on their own to try to figure out how to get another flight.

During this process, my mother had called very shaken and upset with the incident. She was in tears trying to find someone at Delta to help. I was calling Delta unsuccessfully to contact someone at the airport in order to help them. I got a hold of a Delta representative and she would only page my parents. I explained to her that my parents were on Concourse A waiting for a flight to Fort Myers. The Delta representative refused to locate someone on Concourse A to assist them. She also refused to let me talk to a supervisor. She said she would page my parents and hung up on me.

My parents were able to file a report with Air Serv Corp representatives. Unfortunately, they were pressured to sign the form to release them from liability since they were told if they didn't hurry, they would miss their flight and not get home until late in the evening. My mom's leg hurt badly. She was feeling her blood sugar dipping because of her diabetes and just wanted to get home. She did not want to wait to see if they could get on another flight, especially with the treatment they had received. Unfortunately, my parents were pressured to sign the waiver to refuse medical treatment. The doors were closed on the Delta flight; however, they were quickly taken to the airplane and were able to board.

In this latest case, I purchased a ticket from Delta for a flight in June 2008 that I was forced to cancel. I knew there would be a $100 "fee" for this but it was unavoidable. So today, I called hoping to use what was left of the original $310 ticket price to fly my wife home for her 20th high school reunion when I was told that not only would they not allow me to transfer the ticket to her but that they had increased the "cancellation fee" since last June to $150.

Unhappy with this, I asked for a refund of the money I gave them, less a reasonable charge, since they did not provide me the service I paid for. Again I was told that I "agreed to a contract for a non-refundable, non-transferable ticket" and that they "could do nothing about it." Did I know all this? I really don't remember. The principle is what I have a problem with when businesses grow so big that they, through their lawyers, can draft language to take money for a service and then have no requirement to return it when the service is not provided is strikingly inequitable.

Anyway, I reminded them of the poor business decision this was to annoy a long-standing client over $300 who will surely tell this story to many others to avoid Delta as well as urge Congressional regulations be pursued and I was told "go ahead, we aren't going to change!" I strongly believe that there needs to be government regulations with regard to cancelling airline travel. As it now stands, aside from Southwest Airlines, the consumer has no rights and is at the mercy of the airlines to obtain any type of refund.

I would be happy to discuss this situation more fully with you or or staff if you like. I look forward to seeing you introduce legislation to address these issues as soon as possible. Thank you for your service and time.

On 1 May, we contacted Delta and told them we were going to cancel our trip due to an unforeseen medical problem. The Delta representative, Henry **, told us that because it was a cancellation due to a medical problem, we could apply for a refund. He provided us with an address and told us to provide copies of the tickets along with verification of the illness from my doctor and a letter requesting a refund. We sent that material to Delta on 8 May. On 13 May we were contacted by Ms. 88 of Delta who advised us that we would be charged a $250 cancellation fee for each ticket and the remainder of the fare would be credited back to our credit card.

I firmly believe that because we had to cancel due to an unforeseen medical problem, we are entitled to a complete refund. Further, because we notified Delta of our cancellation well in advance of our travel date, they were provided with an opportunity to re-sell our seats. Also, we thought we were doing the right thing by cancelling because C-Diff is considered contagious and we did not want to take a chance of infecting someone else during the extended flight.

The night of the wedding on 4/9/09, we received a call that my husband's grandmother was sick. The next day, the day of our departure, we were advised she had been medivaced to a hospital in Birmingham, AL, put on life support, and blood was clotting in her brain. My husband was frantic and called Delta to see if they could help us extend our stay in Atlanta so we could rent a car to get to Birmingham to meet his grandmother. We wanted to extend our flights so that we could still make it back to San Diego (which was our original destination flight from Atlanta) but later in the week, after we saw his grandmother and helped the family make arrangements if needed.

The representative at Delta set my husband up with a flight from Atlanta to Birmingham instead, and charged him $200, and there was no return flight to San Diego or "open" ticket. My ticket remained unchanged until we got to the airport to try and clear this up. When we got to the ticket booth at Norfolk Airport, they put an extension on my Atlanta layover ticket as requested with no charge, which is what they were supposed to do to his ticket, as well. I tried to fix his at the Delta counter in the Norfolk airport regarding the mistake and they said they could not help us and that I was to call Delta.

We called Delta while waiting to board and spoke with an extremely rude woman who refused to give us her name, employee number or let us escalate or speak to anyone else. She made snide comments about my husband being an "adult" and that he should have been aware of the mistake that was made. I advised we just wanted to change his flight back to the original flight so that we could travel together and get to the hospital from Atlanta, but still have our return flight to San Diego on hold until we were able to use it. We advised we were aware of the $150 fee to do the extend or "hold" to the ticket, but the woman refused to refund our $200 and put the flight back to the way it was before Delta changed it. The woman continued to make rude comments and talk over me and still refused to transfer me to another representative. She finally said her name was, "Miss ** and that's all you need to know," and threatened to disconnect the call.

We were not being unreasonable, we were not being rude, we were asking for help in a crisis situation based on an error made a few hours earlier with the previous representative. We tried to sympathize with this woman and asked her to have a heart, it's Mother's Day and we have no idea of his grandmother's condition and all we were asking is for Chris' original seats back and pleaded with her to help us change his flight so he can return to San Diego. She ended up disconnecting on us. We were on the phone with this "Miss **" and Delta for over 40 min. while at the airport and then had to board our flight. We tried to get assistance from the ticket counters at the departure gate at Delta, but no one would help us and said we had to call Delta, again.

I was to arrive at the hospital together with Christopher as a support to my husband and family, but instead I had to leave my husband in Atlanta and return to San Diego while he was routed, and now stranded, in Birmingham because no one would help us at Delta the many times we tried. Another issue that occurred this trip with Delta Airlines was our delay in Atlanta on the way out. There was a delay in our connecting flight from Atlanta to Norfolk on 5/8/09 of over an hour due to schedule issues with the flight crew. This was not due to weather or any other situation than Delta's lack of organization with their crew members and this hour delay caused us to be late to our rental car, checking into our hotel, and missing our rehearsal dinner with friends at our destination.

In summarizing the main issue, all we wanted to do was keep Christopher and my ticket "as is" but leave our return flight from Atlanta to San Diego open, so that we could visit at the hospital, help out the family members, make arrangements for his grandmother if needed, and get back to San Diego sometime that week, which is what the representative did with my ticket at Norfolk airport by leaving it open. We are requesting the $200 refunded to us as well as for some compensation or arrangement for my husband to get back to San Diego, as that was the ticket we originally paid for.

My daughter and her boyfriend were all but stranded in NY and had to be to work the next day. When I spoke with Delta, they told me the passengers accepted the change to JFK. I explained that they had not been rerouted to JFK. That was their original itinerary. They only thought that what happened was that their connecting flight home was cancelled and they didn't have a choice in that. Delta told me, "We are not responsible for weather." There was no real weather! Poor, poor, poor. I have always flown Delta, but will consider other carriers. Delta used to be known for its customer service, but is falling very short now. And all for profit.

The automated telephone system indicated my bag had arrived in Ft. Walton at about 2:00pm and would be delivered soon. The day passed on and there was still no sign of my bag. Dismayed, I went to Old Navy (out of convenience, not my ideal choice) for a change of clothes, undergarments and bathing suit. My bag never arrived that day. The following day, March 29th, I spent a lot of time on the phone trying to contact a real person who could help me locate my luggage. After many attempts, I was finally able to reach Leo in the luggage office at the VPS airport. He informed me that my bag was in Bradenton, Florida. The automated telephone system had conflicting information. I began to wonder if I would ever see my belongings again.

The evening of the 29th, I was finally contacted by a courier letting me know he would be bringing me my luggage. I was relieved until it arrived. Not only did my things arrive two days after I did, the suitcase and many things inside it were destroyed! I will never know what really happened along the way. However, I can tell you that there was a huge hole (larger than a bowling ball) in my case. Items inside were shredded, stained and even missing. The entire contents of my suitcase were completely soaked in water. My toothpaste had exploded all over my toiletries and makeup. It appeared that the suitcase fell off the plane on to the runway, was run over, left in the stormy weather for two days and then finally brought to me. Of course, the courier offered no explanation or assistance, as he is not directly affiliated with the airline. Once again, I contacted Leo at VPS to note the situation and to also let him know I would bring the ruined suitcase with me on my way back to Indianapolis. In the meantime, I had to purchase a suitcase to travel home with.

During check-in at VPS on my way home, my experience with Delta continued to get worse. I patiently waited in line for the desk. The desk clerk (I was told his name was Chris) asked where I was traveling to and I answered Indianapolis. I also have two things or issues I need to ask you about. Chris proceeded to take off his reading glasses, fold his arms, sigh and roll his eyes dramatically, and in an annoyed huff said, "Is it even anything I'm going to be able to help with?!" I was taken aback by his disgusted demeanor but proceeded to calmly explain both my luggage situation and my concerns for the short connection time I would have in Cincinnati. The entirety of the conversation isn’t necessary to repeat. However, I would like to reiterate that Chris was completely unprofessional and rude. Furthermore, I got the same negative, entitled, discourteous attitude from the gate and flight attendants.

The online coach fare for a trip this June from Detroit to Venice, Italy via Amsterdam is about $1,100. But to upgrade to business class requires a fare of about $3,000 plus the 60,000 miles and only upgrades on one of the two legs. So just for fun, I checked how much it is to just buy a business class ticket, $3,200 and it's business class on both legs! My inquiry on the NWA website complaint area asking why I should not conclude that FF miles are effectively worthless for upgrades went unanswered. I really feel like the whole WorldPerks thing is really a bait and switch.

Then at the gate, I was talking to another person who also missed the flight and he got the same flight without any charges. I was a little disappointed. So I called Delta customer service and explained the situation. The agent on the phone told me that I don't need to pay for this flight and asked me to email the details and request for the refund. He was very helpful. Just as a curiosity, I went to the person who charged me and asked for refund. She refused very angrily and asked me to leave. I asked her name and she said her name is Alpha. I asked for last name but she refused and asked me to leave the counter. I didn't have any other choice but to leave and send email to you regarding this. This incident happened at Atlanta terminal A around 2-3 pm.

As I was bending over my suitcase, Enid ** approached. She did not identify herself at first, came right up to my face and told me to move our bags. I was trying to keep my eyes on the four children with us, and I raised my voice and told her I believed I was being pushed around by people meant to help us, and that I couldn't move the suitcases until the clothing was inside them. Immediately, Enid ** jumped up and threatened she was getting the police.

Another Delta employee weighed our bags and checked us in. Then Enid **, David ** (from Delta), and the police arrived. My husband asked if we were now allowed to go through security. David responded, "As long as you don't misbehave." I reacted by loudly stating how unfairly we were being treated and spoken to, and Enid ** stated, "You will not be flying on my airline today."

After our segment refunds were processed, and I apologized to Enid ** for raising my voice, she said that it was too late for that. I explained that I needed to get my children home. Then, in front of my 10- and 4-year-old daughters, Enid stated, "Yes, I do feel sorry for your children. They should be ashamed at having a mother like you." My 10-year-old burst into tears. No one at Delta provided any customer service. They were dismissive and abusive. To say that a mother traveling with 4 children who merely raised an objection to their rude treatment is a security risk, is absurd.

The person at the Delta ticket counter said that he shouldn't have been able to buy a ticket since there were 70 people waiting on standby already and that it wasn't fair. That is right. It wasn't fair but he paid a lot of money for that flight and he wasn't going to give it up. In this instance, when a plane is ready to take off and there are several people on standby, an airline should not be taking advantage of a person in a desperate situation. I wrote Delta and voiced my concern.

Well, the ticket was purchased at the ticket counter at Delta - in desperation that very day. I think we are owed at least an airline credit or something.

So I went ahead and purchased new tickets. Two days later, I come to find out from another Delta agent that I could have used the older tickets as long as I had rebooked them prior to the purchase date. She let me know that because it had been over 48 hrs, she could not apply the credit to the flight. We had gone back and forth trying to make these tickets work with another flight so we could keep our credit. One agent let us know that we could use them for anyone from my company. We finally figured out how we could make that work, but when we called back, we were told this was not possible. Anyway, to make a very long story short, I lost over $600 in credits from the tickets purchased.

Issue #2 - On our flight booked for Boston, we had 2 adults and 2 children and were booked to leave at 6:25 am on 4/7/09. We had come to the airport, parked in extended parking, taken the shuttle into the airport, and arrived at the check-in counter. We had already checked in for the flight online, but we needed to check a couple bags for the flight. We arrived at the counter at 6 am. We were told that because we weren't 5 minutes earlier, we would have to rebook on a different flight. I thought the lady was joking. There was no security check line, we had checked in already, and we had 2 small children with us.

This was the first I have ever heard that we would not be allowed to board a plane if we didn't have our bags checked in prior to 30 min. before the flight. So, she let me know the next flight out isn't until 1 pm. She let me know that I couldn't change my flight now, but I would have to return at 10 am. Wow! So I have to take the kids onto the shuttle back to the car, drive 45 min. back home, feed them breakfast, drive back to the airport, take the shuttle again to arrive at 10 am so I can rebook the flight. I had to pay $200 for the change and then we had to hang out at the airport for 3 hrs. before the flight. This is extremely poor customer service.

We didn't arrive Boston until 11:30 pm instead of 4:30 pm. We had to rent a car and drive another 1 1/2 hrs to arrive at our destination until after 2:30 am the following day. If the agent at your counter would have just been willing to go out of her way a little like a normal human being would have, this whole situation would have been so much more enjoyable for my family.

I fly across the country at least 5 times a year with my business partner, out of the country at least once a year, as well as send employees around the country for training. This situation has left an extremely bad taste in my mouth, and I assure you that neither myself nor anyone from my company will be flying with Delta again.

I emailed them and our correspondence was Delta completely ignoring my issue and telling me they are sorry I am displeased and I am a valued customer. They would not even tell me how I could pay to have my own luggage repaired. They take no responsibility at all. When a manager told me there would be no more responses from them, I emailed the CEO. His secretary said the same as the manager. A friend of mine used to work for the airport and told me the baggage gorillas call what they do throwing luggage. They stand on it and open them. They take what they want. That is probably why some disappear. Delta is responsible by not setting better standards, especially since now we have to pay them.

Eventually, I was told the only alternative was to fly to Charlotte, NC. I managed to find a wide open flight at La Guardia with US Air and again, Delta refused to help me. So I had to fork out another $145 for a ticket. When I finally got to my destination, the weather was perfect. I had already paid for the trip with Delta from NYC to Norfolk. My confirmation number was **. I requested repayment for the hotel the first night, the meals I paid for at the airport (total wait time for the 2 days was 26 hours), the $35 taxi from JFK to La Guardia and the plane ticket to Norfolk. It seems only fair as I paid for the entire round trip in advance. Thank you.

The last time my miles were about to expire, Delta sent me a notice and asked me to buy a magazine to keep the miles from expiring. I bought the magazine. This time I received no notice of any kind. I would have bought another magazine or applied for a Delta credit card if I had known the choices. We are senior citizens now and find it hard to keep up with everything. Illness has prevented us from traveling as much as we used to.

When I contacted Delta customer service, they said there was nothing they could do and sent me a form letter response. I have also written the Illinois Attorney General and they sent a letter to Delta explaining that this is Failure to Warn. Again, a form letter response. I have now contacted the Better Business Bureau, several TV and radio stations' consumer protection advocates and my Congressmen to investigate Delta's policies.

If Delta has changed their past warning policy, they should let us know. A precedent has been set. What would happen if banks did not warn about expiring certificates of deposit? Delta will say that they sent warnings which is absolutely untrue. Specifically, (1) No postcards were ever received with warning of expiration, (2) No e-mail warnings of expiration were ever sent/received and (3) No mileage reminder statements were ever mailed to me. Yes, their policy is on their website but this is not enough. Delta cannot continue to scam and defraud the public!

After all passengers boarded, flight #6278 was delayed in leaving this time because of a baggage handler shift change - the pilot had to get off the plane and find someone to load the baggage! Well, my luggage did not arrive at my destination. This was the case for other passengers who had been on the original flight to nowhere earlier that day with me. It took more than 24 hours for me to receive my 1 suitcase. When it arrived, it and the contents absolutely reeked of cigarette smoke. I would have to have everything cleaned; most of it required dry cleaning. Even worse was the fact that almost the entire contents were wet - magazines falling apart from being wet, and some dark denim clothing faded onto light colored clothing.

I have tried Delta's website, the damaged baggage phone line, and SkyMiles representatives for help, but there doesn't seem to be a way to get help. I'm a Medallion/Elite customer and still can't find any who cares or knows how to help me get some reimbursement (around $200) for the dry cleaning and faded clothing or even to file an official complaint.

I showed up for the 10:00am flight and was told it was oversold by 9 people. So I inquired about later flights and was told every flight was sold out and overbooked until 7:15 that evening and since it was outside the 3 hour rebooking window, there would be a $500 charge to rebook. I called the corporate travel people and they rebooked me. As I stood in various lines for many hours that day, it became apparent that Delta had pulled that same 45 minute trick on a lot of people that morning, charging people anywhere from $50 to $815 to rebook. Several passengers were so outraged, Sheriff's Deputies had to be called in. I mentioned it to the ticket agent and she stated that the 45 minutes was so they could ensure check baggage got to the plane. In a day and age of 60% less checked baggage, this was clearly a fabrication (read that as a bold-faced lie). I believe this is simply a money grubbing attempt on Delta's part to rip off their customers for hundreds of dollars. It bears criminal investigation.

Then my problems with Delta really began. The 7:15 flight got me to my next hub, Salt Lake City, but not to my final destination. So I was booked on a 9:52 flight Saturday morning. A snow storm at my final destination shut down the local airport so both flights to my final destination were cancelled on Saturday. I went to the gate agent and got rebooked for Sunday morning. On Sunday morning, I found that the local airport was still not open so the 9:52 morning flight was cancelled. Delta subsequently cancelled the 5:50pm flight at about 3 o'clock since the local airport was supposedly still closed. I later found out that the local airport had indeed opened and could have accommodated the arrival time for my flight had Delta not panicked and cancelled it too soon.

Once again I went back to rebook for Monday morning but I noticed my "confirmed" status was changed to "standby". I asked how that was possible. I was told that the Monday morning flight was sold out. Once again I asked how come Delta was still selling seats when they knew they had an obligation to people they already had left stranded. The response was incredible. The woman behind the counter said "well they paid for a ticket". I responded that I had too, twice as a matter of fact! She did mention that my standby status was a "priority standby"; whatever the hell that means.

With that conversation going nowhere, I went back to my hotel for the 3rd time. On Monday morning, I checked in and got a standby seat request instead of a boarding pass for the 9:52am flight and nothing for the 5:50 flight on Monday but a confirmed seat on the 5:50 flight for Tuesday! When I got to the gate agent, I saw the sign that said they were overbooked for this flight and needed volunteers to give up their seats. Obviously, my "priority standby" pass was only useful for toilet paper.

I was giving the gate person a lecture in criminal law where a company that sells goods or service beyond their ability to deliver is committing fraud. Delta knew fully well that they had prior obligations to provide seats to those passengers who had been left stranded but Delta continued to sell all seats on those same flights to others where they had already accepted payment from stranded customers. They have a fixed number of assets to sell, seats on an airplane, and they are clearly selling more seats than they have available.

To give you an example, if a car dealer sold the same vehicle to three different customers and accepted payment from each, they would be in jail! Yet that is exactly what Delta does and continues to do. I am calling for a federal investigation and prosecution of Delta Airlines for criminal fraud for knowingly and deliberately selling more seats than they can provide and a class action lawsuit to recover the rebooking charges they have wrongly imposed on unsuspecting passengers. I missed a number of meetings and incurred 3 nights in a hotel, meals, and the $500 rebooking cost.

The last Insider pamphlet that I received in 2006 showed that my Sky Miles mileage would not expire until 31 December 2009. My wife and I flew Delta on 05/05/2007 and thus two years from that date would give until 05/05/2009 before expiration. Delta says that my activity occurred on 11/26/2007 when I made the reservation for the 05/05 flight. I thought that I had 2 years from 05/05/2007 to act. My wife and I are totally distraught at the loss of these miles which we were counting on during our retired years. I do not think that we were properly advised by Delta or that they acted with good faith in cancelling our miles without some notification. Your advice and your help in this matter will be very much appreciated.

I'm ADA, so that added to my discomfort level. Silver lining: this was not an overseas flight to Australia (lasted only 5 hours 26 minutes). Very late into the flight, I had to get up. I had assumed that the plane was full, but there were a number of empty seats in the back rows. My disappointment here is in that the flight crew could have discreetly moved one of us. And I feel I squandered my tolerance just to avoid any kind of a scene. And the peanuts weren't fresh either. What I'd like to see is common sense prevail over political sensitivity in these public issues. And in the future, I'll do what I can to be more helpful to those who are unaware or unconscious of priorities.

Immediately after the gate help announced the flight was cancelled, they said to proceed to the help area between two of the gates and be reissued a new ticket for the next day to fly out. They issued me four tickets for April 1, 2009, seats C, D, E, and F on Flight DL9854 departing SLC at 19:35 and arriving in Anchorage at 22:45. I still have the tickets in my hand. Within 10 minutes of issuing these tickets, they cancelled the flight. And I was told it was because Delta would not be flying at night to Alaska until the volcano had subsided. The gate people then issued me and my family tickets on Flight 1193 for Saturday night 04-04-09. I asked them I thought Delta wasn't flying at night now. They said they didn't know, just take the tickets and feel lucky we were getting out on Saturday (although this was 5 days later). We were told to call the 1-800-221-1212 customer service number to try and get out on an earlier flight.

We found a motel close to the airport with no help from Delta Airlines and stayed the night. I called two times that night to Delta (1-800-221-1212) and was told both times that there were no flights cancelled for April 1 (even though I referenced Delta Flight 9854 that was added to fly us home and cancelled, they said that flight never existed). So my first question is what and why were we issued tickets for April 1st then have it cancelled and it never existed? The gate agents at Salt Lake City were both obnoxious and very rude. They treated all of us like cattle, just get out of their face and herd us out of there. I have never in all my years of flying ever been treated so badly by airline representatives.

The next day April 1, 2009, I got up and took a ride to the airport leaving my family in the hotel room waiting. I tried to get standby but no luck since I had small children flying with me. If it had just been me or my wife no problem, but they would not put us on standby since my daughter is 10 years old and couldn't sit by herself and they couldn't guarantee we would be seated next to one another. I told them I was sure they could get someone to move to let one of us sit with each of our children, but once again, rude obnoxious Delta employees at Salt Lake City Airport helped us.

After trying and trying, I went back to my hotel room and called the 1-800-221-1212 number every couple of hours looking for info or to see when they would add flights to get the stranded people out of Salt Lake City. The first two calls were no luck. The customer service agent on the phone said all flights were booked and we were stuck there until Saturday on our flight. Every time I asked if they were going to add any flights to get the 185 Delta customers stuck in Salt Lake City (this is the number Susan at the ticket counter in SLC told me), I was told not at this time but keep calling back. They never added any flights and the Anchorage Airport was reopened that night and is still open to this date.

And so I kept calling back. On the third or fourth callback that afternoon (April 1), one of your customer service reps told me there would not be any added flights as the entire Northwest and Delta extra fleet planes were being sent to the East Coast that day to help with Atlantic SE Airlines planes going into preventative maintenance. When I asked what about the customers on the West Coast already stuck, I was told in no less word and I am quoting your agent “The East Coast is a very important area and we can’t let those customers down.” When I replied “What about your customers already stuck on the West Coast,” she said “Sorry, you’re just not as important.”

When I asked to speak to her supervisor, I was put on hold for 5 minutes then hung up on. Needless to say, I was not and am still not happy about the way we were treated. Two calls later there were seats available on the flight (1193) out of SLC that night and the agent tries to get me and my family on the plane but could not change our tickets for some reason and transferred me to the “reissue desk” to get us on the flight. When I spoke with the “reissue desk”, the gentleman said there are no seats available on that flight; they have been booked for several days. When I explained my story, all he could say was "Oh, well." Needless to say, I was fed up with Delta Airlines and its ticket and customer service agents.

I called Alaska Airlines at this point and amazingly they booked us on a Delta (SkyWest) flight to Seattle the next morning at 7am and since they had added additional planes in Seattle, they got us out of Seattle the same day and home. I am very disappointed with Delta Airlines. They cost me over $550 in unneeded expenses with hotel rooms, food, taxi rides and phone calls (plus $60 baggage fee from Grand Junction to Anchorage which they would not reimburse since they never got us to Anchorage), not to mention lost wages from my missing work and my children missing two days of school. Alaska Airlines will receive my business from now on and I will make sure the local papers and Anchorage papers and news stations know how poorly we were treated.

You see, my disability is severe depression and high anxiety. I have dealt with this for over twelve years and am under a psychiatrist's care. I do take medication but in some situations, they don't do much good. I sent letters from my doctor to the airlines verifying my illness. God, himself, could not have got me on that plane that day. I am also a first time flyer, which did not help the anxiety. If I push the issue too much, I'll end up in the hospital and I did not want to end up in a strange hospital in Florida. Needless to say, the airlines denied me my request for any kind of a refund. So I am out $222.00 and no vacation!

They did say I could use it towards another ticket, but once I get wherever I would go, I would have to get on the plane and come back home because my friends have come back to Michigan. I no longer have the free accommodations I had in February and certainly can't afford any by myself. It is very clear to me that Northwest Airlines just doesn't care and according to all the complaints I read, they are still making money off suckers like me. God bless the crooks in this world today!

Later that day at 7:00 pm, I called the Delta airlines representative to make sure again that the flight would be going that night to Milwaukee. Once again, she assured me that the flight was on time and everything was still okay. I arrived at the ATL airport at 7:30 and went to the kiosk to check in. The kiosk directed me to the counter where I waited for one and a half hours to find out by looking at the board that the flight had been cancelled. I waited another hour and a half to talk with someone at the counter. She told me that there would be no more flights that night and the next flight I would be able to get would be the following day at 2:51pm to Madison, not Milwaukee as I had originally booked. After explaining to her that it would be impossible for me to get a cab during this mess and that I needed a room, she gave me a complimentary room at the Comfort Inn and a dinner voucher as well.

I went to the shuttle area to get the shuttle to take me to the hotel. It was now around 10:30 and the shuttle took over an hour to get to the airport to pick up myself and the other inconvenienced customers. We arrived at the hotel to find out that the hotel was booked, the complimentary hotel ticket was not a guarantee, and that it didn't reserve the room. The manager at the hotel proceeded to call around to find the nearest hotel that would accept the voucher and had open rooms. She found a Radisson Hotel that would take the voucher, which was twenty minutes away. I got back on the shuttle and went to the Radisson arriving at approximately 11:30 pm.

When I got to the hotel, I found out that they did not take the Delta room voucher and it would be a $70 charge for the room. I purchased the room and immediately started calling Delta to find out what was going on. After waiting for another hour to get in touch with someone, I was told that there indeed was a flight to Milwaukee leaving Atlanta at 9:51 am and I would be put on this flight and should get to the airport at 5:30 am to guarantee this. I got my two hours of sleep, took the first shuttle at 4:30 am to the Atlanta airport and proceeded to wait in line for two more hours before finally boarding the plane at 9:51 am.

I would not only like to be compensated for my original flight that I spent over $300.00 on, but my room cost as well. I fly three times per month for work and have never out of forty-two flight in the last six months ever had this kind of unorganized confusion from such a successful airline.

On 12/27/2008, my brother received a letter from Delta Airlines asking to confirm his return date of 1/3/2009. Upon calling the agent and asking who had picked this date, he was told that this is the date that was entered when the reservation was made in Sept. 2008. My brother wanted to change his return date free of charge, but he was told that he had to pay a fee of $190. The agent told him that the ticket clearly states that any changes are charged with a fee. By now, the ticket had cost him $921. My brother's return flight was now scheduled for 3/10/2009.

On 3/10/2009, my brother missed his plane and had to pay $190 again. He was told that he had to be at the gate 2 hours prior to departure since this was considered an international flight. (The cost of the ticket now is $1,111.) The agent rescheduled his flight for the next day. This time they told him he could only take one bag because his flight to New York is not considered an international flight. But he had come with two bags and is this flight not considered to be a connecting flight for an international flight? How is he supposed to get his bag to New York? So the agent opens one bag and adds some items to the other bag. As a result, that one bag was overweight (which would have cost an additional $150) and my brother could not take all of his things. There was no time for discussion; otherwise, he would have missed his flight again.

As my mother and I leave the building, we see my brother returning from the gate. They did not let him on the plane because he was too late (ticket cost = $1,301). The flight got rescheduled for two days later, and after actually getting there three hours prior to departure, he made the flight. However, we found out that the bag had gone to New York without my brother two days prior. What a security breach! I tried talking to three different supervisors in Dallas, TX while one hung up on me. (I could not believe how rude and disrespectful that was.) The other one kept telling me the bag was at the Norfolk baggage area. Well, no one there had it! Talk about bad customer service. The other two kept asking me what they should do and that their computer was showing my brother as having checked in too late on both days and that the bag was still being in Norfolk, VA when it obviously was not. There was no bag for my brother to pick up in Norfolk when he missed his flight or for him to check in when he finally got to leave! But what do you say to that? What a bad, bad experience!

Bottom line is not only is it frustrating but obviously also dangerous to fly with Delta. Never, ever again. A Delta bankruptcy would surely not surprise anyone under these conditions. If you need to fly to Berlin, choose Continental Airlines. It's just as fast and much, much better. We have never had problems with them.

Finally, I was allowed to speak to a supervisor - Terri - who was not into customer relations, "Pay for the upgraded seats, take a refund and rebook at 250% higher fare rate ..." Oh, but it appears you can (still) travel on the original flight through Minn. but it was the same story on the higher-priced seats! Since the original flight was not changed, seats were still showing online and the only options offered were to pay more to travel together with my wife. I can only assume this is a scam to discourage low-fare buyers and free up seating they can sell for higher prices.

I was flying United for my first flight. I landed in NY with an hour to spare to make my connection. Little did I know I had to walk across the street and then go back through security to board in the Delta Terminal. I waited in line for about 15 minutes in security before the guard that checks you in before the maze (they stick you in to further wait) informs me that I have the wrong boarding pass and I need to get one from Delta. I, fully aware of how little time I have, asked if I will have to wait back in line. She calmly tells me to come directly to her. I walked over the Delta check-in/kiosk/hell and attempted to check in with my credit card. I wasn't checking bags so I assumed it would be easy. Pretty much every time I have attempted to check in at a Kiosk, it has failed.

I then asked a Delta rep to help me. She brushed me off and pointed to a Kiosk helpline with about 25 people in it. I asked another rep, pleading with him that I had 20-minute left to get through security and make it to my gate. He asked the Kiosk Help woman to assist me. She told him to send me into the line. I waited in line for 15 minutes and finally, after a mass of people complaining, a supervisor was going through the line looking for certain flight numbers. She pulled me out and sent me to stand behind a person that is in my flight. The Delta rep helping him then asked me to go to the back of the line and rudely pointed out that people are waiting. I then mentioned I was told to stand here and she rolled her eyes at me.

After helping the man on my flight and getting him through security, she looked at my ticket and suddenly realized she made me miss my flight. She said, "Why didn't you say you were on his flight?" which I had attempted twice. She felt bad and then told me I have to go on standby for a flight to Atlanta, and I won't be making to meet my sister in either. I made it to my standby gate where I got in line mainly because I was confused. In all my Christmas flights, I have never been put on standby. I assumed I had to check in. I was still worried about making my new connection and feared getting stuck in NY for Christmas.

The line I was in, there were people on standby from the 8:55 AM (I was on the 9:55) flight and had about 4 people ahead of me. We all waited there, surprisingly, not complaining for 2 hours. The flight came and went and the 8 people behind us started commenting, and a buzz was going. It turns out Delta had overbooked all the flights to Atlanta and had 53 people on standby. At this point, I had already called my mother - panicked and sad. The now two Delta reps had helped the four people in front of me and two very pushy people behind me, yet no one had even blinked when I asked for assistance. They said I would just have to wait until I was taken off standby. I then left thinking I could go back to the ticket agent and she would help, only to realize that would take too long.

I went back to the gate where after two other travelers pleaded with her to help me, she booked me on three flights. I had to take a cab to another commuter Delta Connector and then take a plane to Washington to Atlanta to Fort Meyers. It took me 18 hours to get there. While I'm sure this could be considered a mild holiday horror story, I could not believe how incredibly rude every Delta person I encountered was. I would think with your jobs in this tough economic time being at risk, you would attempt to step up your customer service or at the very least be polite. I should also mention my flight home was delayed more than 6 hours as well. I blame Delta and Orbitz for booking me an impossible connection flight.

I make it to JFK where we are waiting on the plane. They make an announcement that we'll just be a few minutes. Apparently there was originally a weight imbalance on the plane and a few bags were going to be left behind, but now everything was good and everyone's bags would make the cut. I arrive in Seattle from JFK to hearing my name called over the PA to come to Delta Baggage claims, where I am told that my bag was left behind in JFK after all. I need to leave right away to make it to a wedding rehearsal in Olympia so I cannot wait the three hours they claim it will take my bag to make it to the airport. They agree to have it delivered to my hotel. I give them the name that I am staying under (my friend's) as well as my cell phone number. After the rehearsal, I receive a message that they went to the hotel but there were no guests by MY name so they left and brought the bag back to Seattle. I call back, tell them they had the right hotel, but again remind them the correct name the room is under.

The bag arrives in the middle of the night and I pick it up from the front desk in the morning literally. I had to try to pick it up because not only were both wheels broken off, but so was the handle. I tried to call Delta but only got a busy signal. When I emptied my suitcase to place all my items in the new luggage I had to buy, I see that the frame was also severely damaged and bent inward. I tried the entire week to get a hold of Delta's customer service number and only got a busy signal. On top of that, I am lied to by Delta. The luggage sticker says on it, "Sent to Atlanta in Error"? It wasn't left in JFK after all.

The morning I am set to head back east, I double check my flight and lo and behold, it has been changed again. Rather than leaving at around 11:50 on a Seattle to Atlanta flight, I am now leaving at 12:59 from Seattle to Atlanta. I must have been bumped on to the later flight. There was no call, no email or anything. On top of this, on my flight back to the east coast, I arrive from my Seattle-Atlanta flight with only 30 minutes to catch my Atlanta-Syracuse flight. I go to the gate that is on my boarding pass, just printed this morning and it's a flight to Texas instead. There is no listing anywhere for Syracuse on any of the Delta screens in the entire airport. I finally flag someone down and they look it up. It is now departing from clear across the terminal. I'm lucky I even made it, along with the other Syracuse travelers searching for any information whatsoever.

The best part is, after 8 days, I still haven't been able to get anything but a busy signal at the Delta customer service number.

All efforts (day or night) made to contact the baggage information line have been unsuccessful. It is constantly busy, as if taken off the hook! We have contacted the Delta Headquarters, their customer service/reservation line, as well as Delta's baggage service at Reagan airport with no success. No one has been able to help us, and the most unfortunate part is that no one cares. I have never encountered such heartless and non-caring individuals such as those that work on Delta's customer service team. I am at my wit’s end and no longer know who else to contact or what my next course of action should be. Please Help!

My husband has lost a majority of his clothes and other personal belongings, and has been forced to repurchase many of these items in the interim. It has been an emotionally draining experience to lose personal items, and have the company responsible for the loss do nothing to assist you.

After contacting Delta, they emailed me a certificate for $100 for a future flight so long as used within one year, like I am going to use it. To add injury to insult, the return flight was worse. The flight from Greensboro to Atlanta was delayed 3 hours because of the fog in Atlanta. You would think, no problem, nothing goes in or out, right? Wrong. Atlanta was still letting airplanes fly out but not receiving any airplanes so, his flight from Atlanta to Gulfport, MS was in flight as he flew out of Greensboro, NC.

Upon arrival in Atlanta, GA, he found out that there were no more flights in to Gulfport and, future flights were booked full, because of the people that had missed the earlier flight. His only alternative was to fly in to New Orleans, LA and drive to Gulfport at a cost of $170 plus gas, so he would not miss his school. He ended up getting to Gulfport over one day late, with no sleep and, luggage still in Atlanta. Now get this, my son is an Airman in the Air Force School and they don't take kindly to a new soldier missing any school.

Yes, I had his Tech Sergeant who called my house looking for him, when I thought He was already in Gulfport. Imagine the duress this causes on my end, as well as the heartache for my son who was trying feverishly to return to his unit. Why, because Delta airline in this computer age can't figure out that if planes can't fly in, how are passengers supposed to get on an airplane and fly out, or work out a connecting flight for the passengers that will miss the plane because of the schedule change. I am a retired US Army that has rejoined the civilian work force. I have flown around the world more than once and this is the worst airline I have ever had any dealings with, period. Anyone who spends a dime with this airline has wasted their money and time. Any of my family members or I will not use Delta Airlines ever again.

Fast forward to yesterday. Their flight from Costa Rica to Atlanta was rerouted to Panama, claiming there's not enough gas in the plane to take us over the hills. Why is Delta boarding flights without enough petrol? Considering how much they're charging people for baggage, you'd think they'd have enough money to fuel their flights. In any case, once my mother-in-law and the family boarded the flight to Atlanta, after another 6-hour massive delay, my mother-in-law asked a stewardess, "Will you be feeding us on this flight?" A logical question given the 6-hour delay caused by Delta's screw up in fueling their own planes. The stewardess' response? "If you were that hungry, you would have bought something to eat before you boarded." WHAT?!?

In my 10+ years in the Service Industry, I've never even dreamed of speaking to a paying customer that way. Too tired to have an argument, my MIL let it go and prayed there would be food in Atlanta they could afford. Several moments after this extremely rude encounter on the connecting flight to Atlanta, they were actually trying to SELL PAYING CUSTOMERS FOOD instead of feeding them, which is included in the ticket price to begin with!

Upon arrival in Atlanta, guess what? MORE DELAYS. This time she had to wait in line for over 3 hours to speak to someone about getting food vouchers and accommodations. She is traveling with a 12-year-old boy. Delta gave her, her husband and her 12-year-old son $7 each for food, and that's supposed to last them over 48 hours! This time they put her in a hotel at their expense (which they should have done the first time and it's a shame it took more than one massively delayed flight for them to buck up and pay for their own mistake). They are stranded in Atlanta for over 48 hours now. They will miss their NON-DELTA connecting flight from London to their hometown and will have to shell out more money to pay for the said non-Delta flight home, as a result of Delta's overbooking of flights causing 2 and 3 day delays.

Their 12-year-old is going to get in loads of trouble for missing 2 days of school. Both parents themselves are now missing 2 days of work and having to pay their employees more money to keep the businesses operating until their actual physical return. All in all, these delays and the results caused by Delta overbooking flights have cost my family over $2,000. Who in today's economy has that kind of money to pay for someone else's mistake just to get home?!

The only thing I will say is that when I called to find out what was going on with my family this morning, I spoke to a man named Josh and a woman named Joanne, both of whom were very courteous and helpful over the phone. Maybe they should take the polite people out of the call center and put them on the planes, and put these rude air attendants in the call center. See how they like being spoken down to like a low life for a change.

I am absolutely appalled by Delta Airlines. Granted, they made my life difficult several months back when I took a 45-minute flight from Raleigh Durham to Atlanta Hartsfield, but I can let that slide. The current situation, however, cannot be overlooked. It's going to take a lot more than a Federal bailout to save Delta Airlines now. People are going to remember this, tell their friends, their family, their co workers, and everyone they know.

We told Delta to cancel our flight and asked if they could get us back to Augusta. They said the earliest flight back to Augusta would be sometime the first of the new year 2009. We asked for a refund and they said they would refund our money, except for the cost for the flight #5165. We asked about food and lodging. They offered a $10.00 voucher for a hotel and that was it. Then we asked if they could help in cost to get us back to Augusta. They basically said we are on our own to find a way back. There was nothing they can do to help us from being stranded in the Atlanta Airport.

We took it on our own to find a way back and it cost us $60.00 each to take a shuttle back to Augusta. On 01/04/2009 we called Delta customer service (Pat from Salt Lake City) and made another attempt for Delta to refund all of our money and flyer miles, along with compensation on the cost for the shuttle back to Augusta. We got the same results.

One lady had to reschedule her re-schedule as this was her second time through the line. My wife has been crying for about a day straight because we can't get any resolution or customer service from Delta. This was going to be her first trip home in over 3 years and now she's going to miss her brother's wedding and I'm going to be out the $1400 I paid for her ticket plus the cost of a new ticket, since Korean Air can't do anything as the ticket was not bought directly from them. This is CRAZY, people. Whatever happened to customer service? Also, be wary of Delta in Richmond if you're Asian. They seem to have a problem with Asians!

As I sat and waited for the first flight at 4 in the morning from Buffalo, NY to Atlanta, GA, I watched as the ticket guy "Roberto" got into a heated argument with an older guy. Not sure what was said but you could see that the words back and forth were not friendly. After a while, I decided to go up to the counter and ask Roberto if he had an idea if I would be able to make this flight or not. He replied, "You will know if I call your name!" Not once looking up at me. I thought that was rude but hey, it was the holidays and everything was hectic. So I went back to my seat and waited. After everyone had boarded the plane, Roberto gave me a seat 7a and closed the door. Now the plane was due to take off at 6:30am. He handed me my seat at 6:27am. I walked down the ramp and was seated in 8f because someone was already sitting in 7a, and the stewardess advised me to sit anywhere a seat was available.

After five minutes of being seated, a stewardess came back and asked who was supposed to be seated in 7a. I told her that I was. She asked if I had a "rep pass". Not knowing what that was, I told her that I didn't know. She turned around and walked away... 6:35am now! Next thing you know, Roberto is walking down the aisle. He stopped and looked at me and said, "You need to get up right now!" I said, "Why? You just gave me this seat.” He said very nastily, "It doesn't matter. You need to get up and get off the plane now!" Now, everyone on the plane is looking at me like I was some kind of terrorist. I was really embarrassed. Without another word, I got up and exited the plane. I walked through the tunnel and waited at the counter.

A couple of seconds later, Roberto exited the tunnel. Not knowing exactly what had just happened, I questioned him. I said, "What happened? Why was I kicked off? And you gave me that seat." He stated in a disrespectful tone, "Go and sit down and I will be with you later!" I said, "You don't have to be nasty. You gave me that seat!" He stated, "First of all, that wasn't your seat. That seat belonged to a paying customer!" Again, everyone seated waiting for the next flight was listening to what was going on. I said, "I understand that but you acted as if I forced myself onto the plane when you are the one who gave me a seat. I just want to know what’s going on!" He said really loudly, "You never had a seat. That was the other lady’s seat. She is a paying customer and you are basically trying to fly for free, so you don't have a seat!" I said, "It doesn't matter if I'm a paying customer or not. You don't have to speak to me that way." He then said, "If you’re going to sit there and argue with me, you won’t be flying at all!"

At that point, I decided not to continue going back and forth with him. It was either that or go to jail in Buffalo and be stuck there for a while. After contacting my fiancé to let him know what had just happened as I cried my eyes out from the embarrassment, he advised me to get the guy’s name and his supervisor’s name and number. I walked over and asked him for his name but he refused to give me his last name and told me his supervisor’s name was Chuck. He advised me that Chuck was downstairs back out at the counter pass security. Without another word, I walked downstairs and met Chuck.

Chuck was very busy with a line that you wouldn't believe. I waited for him to get a quick moment. While I waited, I heard Chuck calling back upstairs to Roberto and was very upset with him for sending customers back to him to reschedule their missed flights. I watched as they argued back and forth. Soon, Chuck got the opportunity to talk to me. I explained the situation to him. I was informed that Roberto had made a mistake. Once a paying customer seat was given away to a standby, the paying customer had missed their flight and needed to reschedule. So those customers he let on the plane after me was not supposed to board the plane. The fact that I was flying with a buddy pass was no one’s business. He violated the confidentiality policy of Delta Airlines by shouting out this information.

What was really odd was Chuck’s response. He said that that's the way Roberto was and that he gets complaints a lot about his customer service skills. Now if that is the case, why is Roberto still employed with Delta? I think that Roberto should be fired and should not work in customer service anywhere. I was given another stand by ticket and was sent back up to where Roberto was. As I approached a seat, I heard Roberto telling another ticket person about our argument and how he started to tell me off. I think again that his actions were completely unprofessional and I will see to it that he never does this to a customer again. Paying or not! No one deserved to be treated like this.

After spending a total of 15 hours in the airport on 12/30/2008 after the last plane left without me, I called my girlfriend to pick me up and I went back to her house, got online and bought a one-way ticket home to Texas. Of course, I didn't purchase the ticket through Delta. I flew Air Tran and they have just gained a new customer. I see why they were voted #1 in customer service. They were very pleasant!

It is now 12:30, 6 hours have passed since we tried to get comfortable on those rock hard airport seats. Finally some kind of pilot (well, he had the jacket to prove it even though he was shorter than Herve Villechaize on FANTAZY ISLAND) comes out and tells us that he has 1 good news and 1 bad news. At this point, I truly hope for his sake that the good news is that I am Victoria Principal, this is all a dream and that Bobby Ewing is taking a shower in the next room. Nope, sorry... the good news is that the itsy-bitsy dashboard light (just like the one shaped like a motor in your car) is not flashing anymore... THERE IS A GOD AFTER ALL. The bad news is that now, we cannot fly anyway because the runway was too snowed in and frozen.... BOY, YOU ARE A VENGEFUL GOD! Now most of you probably know how loud a ** can get right? Well you ain't seen (heard) and angry airport-bound John ** yet!!! Boy, did that mini-pilot get it!!! It was nice to see John get a standing ovation from the angry crowd though.

Oh, it gets better... They tell us that we have to go get our luggage in the luggage pick up place, go back to the ticket counter, somehow rebook a flight (by then 1/2 of the people stopped listening to the diminutive pilot and is stampeding throughout the airport as if they were auditioning for a "DEATH RACE" sequel). Once we get to the ticket counter, there's only ONE... yes 1, UN, UNO customer service chick and she's got attitude. Man, where's Naomi Campbell when you need a cell phone to throw at someone??? Now then another chick arrives with a bunch of pamphlets with a phone number on it... Supposedly we have to call this number right away because there are only very limited seats still available for flying out of Buffalo today! It is now 2pm, people started eating each others limb and it's not looking good...

Of course we call the number... Now keep in mind that throughout this wonderful airport experience, all other flights from all the other gates (except ours) have filled up and gone on their merry way, no flashing dashboard lighty thingy, no icy runway either... just us... alone like E.T. watching all the little spaceship fly away and all we can do is wave goodbye. Well here comes the next ache. No more flight at ALL from Buffalo or Rochester available tonight... now, couldn't they have told us that 9 hours ago so that we could have at least spent the day with friends and family??? "Here's your $5 meal vouchers sir! and your hotel room voucher too!" $5 gets you oh just about NOTHING in an airport so, we head to the hotel because we are now booked on the 6:50am flight the next day. We wake up, refreshed and thankful of all the good things God gave us... the sun, our health, family, etc... We head on to the airport, all seems right...

We actually board the plane at gate 19 even though on the monitor it says gate 21 (will we ever learn???) We are in the plane for about 1/2 hour when Captain Sometin' comes to the mic and says "I have 1 good news and 1 bad news)..." NO! Believe it or not, these idiotic incompetent overpaid useless unfriendly reps boarded us on the wrong plane! WHO IN THEIR RIGHT MINDS WOULD LOOK FORWARD TO FLYING WITH NWA AFTER ALL THESE SIGNS? AM WE THE NEXT STAR OF "FINAL DESTINATION 10: YOU CAN RUN....BUT YOU CANT FLY"?

Please friends, I urge you, do not fly NWA... I will fly Fisher Price, the Flintstones plane or even walk before I ever fly NWA. Thanks for reading. Now I am renewing my therapy sessions for another 2 years.

Inconsistency in relayed terms/condition about the ticket purchased: After being denied to take my international flight, one Delta telephone representative told me that I would have up to one year to use my ticket. One hour later, while finding ways to travel to Nigeria, the International Agent supervisor then tells me that I would lose the value of my ticket if I did not rebook it to a different destination before the end of the day. So much inconsistency and poor communication with Delta, it is no wonder there are so many dissatisfied customers and why travellers should consider any other airline but Delta for International/Domestic travel.

I had to purchase another ticket with another carrier from a different airport which was extra time spent to travel. The difference for a last minute fare was approximately $800 more not to mention $150 used to travel to a different airport. As a result of the time spent to travel through Europe, I subsequently lost 3 days out of my holidays and away from my family. This does not include the change fee of $300 incurred by using my original ticket for a different destination.

Although I have always known Delta to be a mediocre airline because I have instances where the gate change is not communicated to one waiting at the original gate, I have vowed never to consider Delta for any travel in the future. I would rather spend more money for service and quality, neither of which Delta has ever offered, by traveling another airline. I hope all travellers to Nigeria are able to learn from my experience because there is absolutely no need for the inhumane and discriminatory treatment of passengers for such a lucrative route that Delta has discovered. You will be guaranteed of better treatment by any other airline.

(1) Lack of response by Delta Customer Services: At 5am while at home I saw that the flight had been cancelled and I then called the Customer Services 1-404 number. I was placed 'on hold' for the entire hour it took us to travel to the airport.

(2) Lack of instructions by Delta airport staff: After standing in line for 45 minutes with 50+ others, a Delta staff member walked down the line informing us that there were kiosks available just to the left of the check in counter to check flight information but they would not tell us the information, options or delays. Instead, we had to step out of the check in line to verify that our flight was indeed cancelled. Some people could rebook at the kiosk and others had to get back in the check in line to have their reservations rebooked. Interestingly, there were several loud announcements (i.e. YELLING) made from the counter area that ..."if your baggage weighed more than 50 pounds you would be forced to the end of the line to repack and start your checking in process all over."

(3) Lack of professionalism by Delta airport staff: In front of everyone two members of the Delta airport staff had a heated argument about how to help passengers and who was next in line.

(4) Lack of knowledge by Delta airport staff: Once we got to the counter the Delta staff member (Ms. **) told us we could fly 'stand by' on the 9:15am flight but was unable to say how many were already ahead of us and that the flight was already full. She informed us that Delta had already re-booked us on the same Delta flight the following day, and there was no space was available on any flights on any other carriers out of IAH or Hobby that day.

(5) Lack of assistance by Delta airport staff: We were uneasy about being rebooked on a flight the next day with a connection time of only 40 minutes. We were concerned about being stranded in Atlanta, our luggage not making the flight and too close of an arrival time into Orlando for us to make our cruise. Ms. ** argued that we should take the next day's flight based on her knowledge of cruise ship schedules (which was incorrect). If we missed our sailing time, the cruise line would not refund our money. I requested a full refund from Delta and Ms. ** replied that it was not allowed since the cancellation was 'weather-related'.

(6) Lack of assistance by Delta airport supervisor: After Ms. ** said I could not have a refund I requested to speak to her supervisor. Ms. ** spoke to the person at the next counter and returned to say that she could in fact make a full refund once Delta Support changed the ticket status back to its original format. The supervisor was too busy helping Priority customers only and not available to speak with us.

(7) Lack of support from Delta for local airport staff: This was a high travel day. There were travel delays in other parts of the country due to weather. Delta did not have sufficient staff to handle the increase in travelers let alone the delay problems. In addition, Ms. ** called her dedicated Delta Support line to get the ticket status changed and she waited 60 minutes before someone in Delta Support answered her call and able to assist her.

(8) Lack of responsiveness by Delta airport staff: Once the ticket status had changed it took Ms. ** another 30 minutes to cancel the tickets and issue the refund via Delta's systems. We were forced to drive 1,000 miles (18 hours) by car in order to make our sailing time. Fortunately, we did not opt to take Delta's only option to fly the same time, same flight on Monday, Dec. 22 (7:10am/Delta 6782) as it was also cancelled. Weather may have been the problem on Dec. 21st but it is highly suspicious that would be the same problem the next day AND Flight 6782 was the ONLY Delta flight out of IAH that was cancelled both days!

The following day we arrived at the airport four hours before scheduled departure of 6:45. Received boarding passes from a rude man at the counter. Went to Crown Room, attendant scanned our boarding passes. Went to gate at 6:15 and saw on the board the flight had been pushed to 7:17. Went back to Crown Room. Returned to gate at 7:55. The board had been changed showing our flight leaving EARLIER at 7:10. Confusion reigned. Lot's of passengers confused. No staff anywhere to be found. Rumours of our plane being at a different gate. I opened an unmarked white door which I thought to be an office, in search of a staff member while other passengers went to the adjoining gate to call a supervisor. An alarm went off when I opened the door and we waited for someone from the airline to show up to tell us what to do.

At 7:58 a threesome of staff members showed up behind the desk and we went to ask what was going on. They kept their backs to us while laughing and having a personal discussion. I interrupted and asked them to stop having a personal conversation while passengers were anxiously waiting. One woman turned around and sneered at us that our plane had left already. We asked how it was possible to have a plane leave 25 minutes earlier than posted with no announcement. I asked if she called the Crown Room and the sneered again and said they never call the Crown Room. I asked to see her supervisor. She refused to call. I went to 2 other desks asking to for a supervisor to be sent. One never showed up.

The woman rebooked a few passengers on the next flight, but refused to book me or my 10 year old son. Instead we were told to go the never ending customer service line of hundreds of people being served by 2 staff members. I realized we would never make it through the line in time and would have to spend another night in Atlanta. I insisted again that she book us and she refused. I insisted she call a supervisor and she responded with "** You I'm not doing anything for you. Get out of my face." Then she picked up the phone and called Atlanta police and told them that I hit her in the face.

Police and, finally, a supervisor showed up and never once asked what happened. They said I was lucky the woman did not want to press charges. Needless to say, I never touched this woman. They know this because there is undoubtedly a security tape. The two passengers behind me vouched for the fact that nothing of the kind happened.

My ticket was refunded, and my 10 year old and I were thrown into the back of a police car, driven to another terminal and dumped on the sidewalk at appx 10 pm. The only airline desk open was Air Tran who booked us on a flight to Las Vegas the following day. From Las Vegas we flew Southwest to our home in Los Angeles. It took us 3 days to get home. Never made it to grandparents in Little Rock. Still haven't found our luggage 5 days later. My son is severely depressed after being locked in a police car.

For our three family members to fly to our holiday destinations cost us over 10K. We booked first class because we fear the airline staff and want to try to cushion the inhumanity of holiday travel. We also paid 600 dollars each for Crown Room passes so that we can be notified of changes to flight itinerary especially when the plane leaves EARLIER than what is posted. This is Delta's top of the line treatment of first class passengers.

Air Trans is the airline we ended up flying. They could not have been nicer to us. Smooth flight and less than half the price. I would recommend this airline for future travel.