Delta Air Lines Reviews

On the way to us, none of his items were touched. On the way back home, that's when it all went downhill. First, Delta overbooked, and asked if we wouldn't mind leaving an hour early. We were fine with that. As long as he got there safely. He gets home and that night notices his PS4 is missing. Not a big deal. It sucks, but it is replaceable. Then I tell him to thoroughly check everything. Turns out, ALL ten of his games are stolen as well. The games were plucked from their cases, and the cases put back in the suitcase. This is over $600 worth of items stolen.

Baggage checkers riffled through his bag. Stole his games, his innocence, and faith in people. He knew bad stuff happened, but this was the first time something happened to him. On his FIRST trip away from his mom and dad. He's fifteen, but he worked hard for every item. He worked hard in school, and put in hours at his father’s lawn-care company. Giving up weekends, sweating in the Florida heat, to buy his own games. United will punch you in the face. Delta will rob you blind. Have I mentioned that I've now been on hold an hour? Yesterday it was over two hours and I had to give up and go to bed.

I will do my best not to fly Delta, if I can help it. This is the worst service. They stole my money $209.40 and I think it is one of the worst airlines ever. It is not like I canceled the day before or on my flight. It is more than a month before the trip. Fly Delta if you want... Some people can't afford to pay for higher priced tickets that are refundable.

I told her I was looking for my purse as it has all my money and identification in it, to which she ignored me and just kept yelling that I needed to back up and go on the other side of the carousel. I repeated what I said and she came back and told me I should've asked for help instead of taking it upon myself to go where I didn't belong... to which I reminded her that I had asked HER for help and she blew me off. When no one would answer me or help me, I went towards a back office where there were a few security personnel who appeared to cvs management, and when they got up and joined me on my way back to the carousel to try and track down my purse, it was simply sitting there, at the end of the belt, unoccupied.

Since my flight was boarding, I didn't have time to escalate the matter and nor did I have time to go through all my belongings to check whether anything was missing. However, when I got on the plane and proceeded to go through my belongings, I found that whatever cash was in my wallet was now missing, and my medicine bottle had been tampered with. Since it was only $40 and we all know it's a he-said-she-said situation, I had little faith in recovering what was missing, but I did want to share how this experience was simply appalling and speaks to the kind of people that we trust with our lives and personal belongings each and every day. Perhaps Delta and Seattle-Tacoma airport will do a better job in screening who they employ in positions that touch each and every one of us and can be the difference between a terrible situation that you hate to remember or a wonderful experience that you'll never forget.

'Sorry to hear' must be a line in their training manual as it's continuously repeated without feeling or being genuine. The whole sense that they don't really care and it's your fault continues in the process as the robot repeats that there are no options. I don't blame these guys. I blame the management. Poor investment and very poor training. If only the CEO would recognise the benefit of proper training and focus his and his Company energy there. It's only going to get worst. The climb has long stalled for Delta and other airlines will start eating their lunch. Farewell Delta.

When boarding the plane for the local flight, the A/C was running, after the plane took off. No more A/C, just air blowing. This was not good for my wife, since with no A/C she cannot breathe normal. The problem got worse. From Atlanta to Paris, the same thing happened. Imagine a 6-8 hour flight with air blowing and no A/C. My wife could not breathe and she could not handle the situation for the duration. Finally she made it to Paris "alive". She had no problems when she connected with the KLM to take her to final destination. To her surprise, the A/C was running for the flight duration (4 hrs and 10 min). It seems the A/C issue is not a problem. It has been the norm with Delta. My wife remembers that last year, she experienced the same thing. Oh by the way, I forgot to mention the crappy quality of food served on the international flight on Delta last year and this year.

I remember in 2015, my wife and I went to the same destination but using United Airlines. Boy, it was fun. A/C running well and the food tasted good. To Delta, what if a passenger passed out because the air is not conditioned and could not breathe? it is not important to you as ling as you got your money. To Delta, stop nickel and dime crap. United charges the same amount you charge. No A/C, no quality food, no Delta anymore to travel on. Bye bye Delta, hello United.

At the time we were the only passengers at the Delta counter and three agents were present. In spite of our pleading and explanation of train and hotel reservations in England, we were advised there was no recourse but to re-book ($300) for the following day and pay an additional 60000 Skymiles. I appreciate the need for the airline to maintain order and consistency. But there was adequate time in the empty terminal to make our flight. The agent was nothing short of indifferent and unhelpful.

They requested our baggage to be returned as it was already loaded into to plane. At that moment I called my travel agent and he conferenced me with Delta customer service. Thanks to Mr. ** from Delta Customer Service who explained me the laws that in case of child, the France laws go by the parent passports, so we should be allowed to board. It was around 4:55 pm the time, I rushed back to Mr. Francis (supervisor on duty) and made him to speak to Mr. **. Once Mr. ** showed Mr. Francis the website and convince him that we should be allowed to board the flight. Mr. Francis made the excuse that now it's too late.

At very that moment there was another lady who was actually late and pleading (crying) to allow her to board the flight. Mr. Francis allowed her, while I was standing right there. After her I told Francis, that I should also be allowed to board the flight, as I was originally on the checking counter well in advance but delayed by the lack of knowledge of Delta staff, he didn't budge. He didn't let us board the flight and it was 5:10 pm. Out of 4 checked in bags, 2 were still in the plane. He requested to get those bags back. As an apologetic gesture, Mr. ** issued us the Taxi vouchers from airport to home and also booked our flight for the next day (June-16). I went back to booking counter get my voucher printed, and the Delta staff was still insensitive, rude, and paid no attention to me. They had no remorse whatsoever that because of them I missed the flight. I finally got my voucher printed and came home.

Probably I will never be able get to the bottom of this truth. But one thing is for sure; our ordeal with Delta Air Lines started even before we started our journey. Looking forward to hearing back from Delta Air Lines... A very unhappy customer.

I went over to customer service and the agent there was appalled that my damaged suitcase was left on the turn belt. He was the only one out of all of Delta's staff so far at this point that seemed genuinely sorry regarding my experience thus far. He replaced my suitcase and apologized for the inconvenience. I was charged by Delta $100.00 fro being overweight by 5 pounds. I gladly paid the fee without any hesitation. But to claim to be an airline that cares about their customers, I can say for a fact as proven by my experience, is a blatant lie. I am a young customer and my opinion might not matter, but how many hundreds or thousands of passengers does this happen to on a daily basis? No compensation from Delta at all!!! We are charged for seats, meals, baggage, overweight, etc. Yet when there is a legitimate concern who do we charge? It is appalling to me at this young age to experience this type of unsatisfactory customer service.

So I called Delta and they only saw one transaction on their end and will NOT HELP figure out what happened!!! So now I am hoping that the extra $246.26 drops off tomorrow. But now for four (4) days that money has been tied up and not available to us? WHY???? So now fast forward to today we decided to upgrade our returning flight, but proceeded with caution. After upgrading our return flight and hitting submit ONCE I got that same message back that said there was a error, but I did NOT resubmit the payment this time. But I called and took about 1 hour 10 min until I was able to get to a supervisor and all I got was there is no transaction showing you upgraded but in my bank account it DOES show that I was charged only once $363.00 (which is fine) but on their end I was not charged anything!

WHAT ARE YOU KIDDING ME??? I was charged and they cant see it. So now what I have to hit re-submit again and be charged twice and hope one falls off??? I think NOT! I have looked and this has at least been the SAME problem for customers since 2014 if not longer. WHY Delta cant you fix a simple problem and provide a great customer service, and not tie up peoples hard earned money for a week or so at a time for a double charge. I have the print out showing this if you want to see it Delta? Anyone else has this happened to??? PLEASE let me know.

The laptop contains nearly 5 years of doctoral research, papers and of course personal information which as a new scholar I need for my future work. I am so mad at myself for leaving the laptop but really angry with Delta for not taking this seriously which is shown in the handling of this whole thing. What I want is for someone personally look into my case and return my laptop. The laptop was large and over five years old. I can't believe someone would steal it. Unless the cleaners took it - who were on the plane while I was leaving!!!

For my troubles, all I got a lousy useless food voucher thus losing a day in my conference and losing money as my business depends conference appearances. The refund of my luggage charge and paltry amount of Skymiles credited to my account hardly made up for the loss I took because of them. I've called and keep getting promised follow up and to this date have received no response. I called to follow up and found my case to be closed as "resolved" which it was not. And I have yet to hear back from Baggage Services regarding my case with them misplacing my luggage.

For all these inconveniences, the lady at the Phoenix counter was grossly rude. When I requested that she give us another option with one stop only as I was not comfortable with my daughter changing planes so many times as she was travelling alone, she had the gall to tell me that she was only going to talk to the passenger and not to her parent and tried to bully my 20-year old daughter into accepting the change as such.This was totally unacceptable attitude because all five tickets for Delta had been purchased by me, on my credit card. I can understand this logic if a parent is making a change in the absence of the passenger but being that my daughter was present with me and authorizing me to work out the flight details with the airline agent- her statement was extremely out of line. I questioned the relevance of her statement, at which point we were finally given the option of getting a direct flight to Italy, the next morning.

My question is this: Why do these airlines act like they are doing the passengers a favor by putting them on any flight they want to when the whole inconvenience was generated by THEIR last minute cancellations and THEIR overbooking? We pay what they ask for, we make plans according to our flight times, we arrange drop offs and pick ups for our families, we plan vacation times according to our flight times- then why are we consumers subjected to this constant nonsense from the airlines. We pay upfront for the tickets and as consumers have a right to at least be offered a couple of options for other flights when the delay is because of the airline's overbooking or cancellations.

Delta has extremely poor customer service- they must be under staffed as no telephone call is attended before a holding time of 1 hour 20 mins, etc. I used Delta for the first time- I am thoroughly disgusted by their customer service. They need to give major training to their representatives- making unjustified aggressive statements to already irate passengers in long lines, will only escalate the situation. Have traveled in British Airways before and they have a great customer service- phones are attended in a very reasonable short time. Have vowed never to travel with Delta ever again. We had non refundable bookings at the hotels and due to their cancellations, lost all money for one night of booking. I think the airlines should be reimbursing customers for the charges directly incurred as a result of their last minute cancellations. Only if these airlines incur costs like these, will they become more responsible towards the customers.

They were so very unhelpful and seemed not to care one bit. I have been calling for the past few days and each time "They can never do anything for me." I really just wanted ANY help at all because I needed to make the change and make it ASAP for school purposes. But with such awful customer service no one was helping me with my situation. And I spend money with them at least ONCE a month flying back and forth to see my boyfriend who lives in a different state. You would think they'd do a better job with assisting... I definitely know where I won't be spending my money anymore. They're great until you run into a problem and need assistance. HORRIBLE!

I spent an extra 15min looking for the Delta help center (the gate agent just pointed a direction to me without telling me any further information). No one was there to help at the help center. Everyone waited there so that they can use the phone to call the direct line. After telling the agent that this was not my fault, she still charged me $500 fee for the price difference. I paid $2200 for delta comfort in my original ticket and could not believe that I still have to pay $500 more. The agent had me waiting on the phone standing for over 1 hour and continued to make me wait because all of her supervisor are "busy". I expect at least better service and support since I spent so much money on my ticket.

I have been a long time Delta customer for more than 10 years, and my experiences with Delta has been great until now. From my past experience, Delta would always give 5-10min announcement before closing the gate and would always announce missing passengers by their last name before closing the gate. The front desk at ticketing, which was also extremely rude, told me that Delta does not announce passenger's name due to privacy. However, while I was waiting, a Delta flight from BWI-Ohio did gave multiple 5-10min warning announcement and called the passenger's last name before closing the gate.

A Spirit airline also made multiple announcement before closing the gate. This is just telling me that big airline companies, such as Delta, just have expensive tickets that comes with terrible agents with no systematic training and no experience in customer service. This is just unbelievable. I am very disappointed and extremely frustrated that such a great airline now suffers from poor customer service and lack of staff training.

Delta needs to better train their staff and teach them how to provide better customer service. Everyone just acted like it is none of their business and are unwilling to help. They do not give a damn about my situation. With tickets that are $200-300 more compared to other airlines, this is definitely not the kind of service that I want for my money. I will not use Delta again and will definitely not recommend Delta to anyone anymore.

Due to the delay in Cancun, many people were possibly going to miss their connecting flights. We believed we still could make our connecting flight based on the original layover times. We landed in MN, rushed through customs, and made it to our gate with 20 min to spare. In fact, the call by the gate agent had just been made for everyone else to board and there was a line to make way to the plane. Our 3 friends made it on the flight, the 6 other people we knew made it on the flight. We were shocked when we tried to board that our tickets were invalid. (Remember, booked 7 months prior through Delta Vacations.) Because of a second flight that night that was canceled for some unknown reason, they gave my 4 tickets away to people from the canceled flight. When asked why, we were told it was because they thought we were not going to make the flight in time???

My baggage made it on the flight from customs, and 9 other people with the exact same flights made it on the plane fine. We had 20 minutes to spare yet we were bumped. Shuttled to a hotel at 11 pm, shuttled back to the airport at 5 am and put on a much smaller flight at 9 am. Luckily I was able to have our friends pick up our "Late" luggage from the airport when they arrived.

We've spoken to "Customer Care" (How ironic) and have been given every excuse under the sun as to why we were bumped. They don't use the word bumped however, they say it was flight control, weather, and so forth, none of which are true... it's like they're going down a list of robotic error responses. When asked how exactly 9 other people were allowed to board with the same flight schedules... I mean we stood in line with them at the gate, they have no answer for that and $75 is the best they can do. The issue is they don't want to call it an "Involuntary Bump" which is what it was. Per their "Contract of Carriage", if they do that we'd be entitled to quite a bit more money in vouchers.

Since they've turned off their "Customer care" line since the video debacles posted lately, I've been told we'll get an email response in 30 days. I'm at 30 days now, still no response. I guess I'm wondering where the "Care" portion is, unless I'm no longer a customer? I do find it interesting to read their own contract of carriage which all of us customers would definitely be held to and wondering why they don't honor their own rules? By the way, I was 20 minutes early to the gate, yet our seats were already taken by the other people. I had our friends that made it on the plane check. So 20 minutes, yet people from a different flight are already contacted, checked in, boarded and sitting in my seats? How far in advance had these people had to been contacted? I'd ask, but no one answers their care center.

When I got off the plane, I approached a woman at the gate who appeared to be in charge, and before I said anything she practically screamed at me that she had no hotel rooms. I did not want a room. I only wanted to know how to get home. After asking about 10 times, she finally pointed at a very long line for the "helpdesk". I stood in the line over 5 hours only to be told they "were done with me". Only two people were "helping" the hundreds of patrons in the same situation as I. Southwest put me on standby and I was able to get home the following evening. Otherwise, the only ticket I could get would have been after midnight the NEXT day. I wrote Delta, but of course never heard back, so clearly they are done with me. This is the worst airline!

Issue two... Monday on a trip to Tampa, my departing flight from MCI to Atlanta was 15 minutes late on arrival and 20 minutes late departing. 35 minutes late, total. I had 37 minutes total to go from Concourse B to Concourse D once on ground in Atlanta to connect to Tampa. Obviously the plane was gone and the gate dark. Delta Agent told me that I had to get to the gate on time. That was "my responsibility", not Delta's. This is at 10:00pm at night. Flights after 10pm are few. Fortunately another Gate attendant tried to help me and found another flight leaving for Tampa at 11:30pm.

Needless to say, I arrived in Tampa well after midnight with no ride home as I could not ask family members to wait not knowing when or if I would arrive. Delta didn't offer anything other than a comment by a gate attendant that since Delta changed management, the company has gone downhill and now the customer is known as a "profit center". Yep... Delta now considers a person as a "profit center". I guess that's why the justification to hose me for $25.00 for each leg to sit by a exit door so that I can stretch my painfully arthritic knees, so I can do Delta's job in case of a crash by opening and discarding the emergency exit door.

I asked what Delta was going to do to make this right for me. The "Need Help" desk was no help at all. Customer service first offered me $100. I said that wasn't acceptable, then they offered $150. Still I said no. Then they went up to $200. What is this - a negotiation? Anyway. I was advised to call their corporate office. Of course, it turns out they're closed today. So, I filed a complaint on their website. What response do I get? That they'll get back to me within 30 days. Seriously! Meanwhile, I'm out reservation fees, and my beautiful long-planned anniversary weekend with my husband.

As a result, I missed the most important conference in my life. Upon reflection, Delta did not start bumping unshowing customers until 2 minutes before flight departure in all their flights but mine. I think this is because my Asian name. So, they think I can be bullied without repercussion. As for now, this is nothing but memory to me. But, I swear I will not pay Delta another cent in my life.

The total time I keep telling them my mother was dying I needed to get there. The only thing I got was a voucher for a hotel. I Had to get a standby to try to get there in the morning. Our a guarantee flight that evening at 5:30 PM. I took the standby. When I arrived I was told that my mother had passed away late that night. If Delta would have honored their first agreement to get me there I would have seen. Delta airline rob me of my last hours with my mother!!!

We lost a companion pass also that day for which they only reimbursed us $8! That doesn't seem reasonable. We earned that companion pass. We would like to request that pass also. We were compensated 20,000 miles by Delta which we do really appreciate, but I'd like to get reimbursed. We understand these things happen but we were mislead with false hope all day at the airport. We were told that Delta is looking for "local pilots" and they could never locate them. We were given excuses like "They may be late due to I-85 bridge collapse". The bridge collapsed 2 weeks before that day... local pilots can't find an alternate route? They never canceled the flight and we were given false hope all day. If I had known sooner, I could have made other arrangements.

I was asked why I didn't pay extra to take the direct flight from JFK to begin with even if it was more expensive. I don't have all the money in the world and it is the job of DELTA to get me there layover or no layover. I then had to purchase a new set of tickets to get to Havana within a reasonable time frame as I had reservations and people waiting for me to get lodging in Havana. At this point I tried to get my suitcase that had been taken from me back. I was told that I would have to call Delta to get it back.

When I called Delta I was told that I needed to speak to a supervisor at the gate as Delta was not permitted to keep my luggage under ANY circumstances. I asked to speak to a supervisor and was told by a man that he was the supervisor. I told him that there had been some back and forth between the gate and Delta headquarters about whether I could get my suitcase back and that I was told that a supervisor could help me as Delta was not allowed to keep my suitcase. The man replied "They aren't in charge over here. I am and I'm telling you can't get your suitcase back. I'll send it to Havana if you want but that's it." He then moved on to the next customer without answering any of my questions about how that's possible when I'm not on the flight.

I had to wait to speak to another employee at the gate who said she would see if she could get my suitcase off the flight even though I explained what the supervisor had said. She then radioed only to get the supervisor that I had previously spoken to. The entire line and gate then heard the supervisor scream over the walkie talkie "Is it that little girl with a pony tail?" It was embarrassing, demeaning, misogynistic, and absolutely inappropriate. NEVER should a woman who is 30 years old be referred to as a "little girl". The gate employee was finally able to get the supervisor on a private phone so he wasn't shouting insults for all to hear. When I asked for the supervisor's name who had shouted the insults I was told "**". I then asked for a last name and was told that was the last name. I then asked for a first name and was then told "That's enough information for you".

I am entitled to a full name for an employee so that I can lodge an official complaint. It is beyond reprehensible to be treated in such a manner after spending hours waiting for answers. The weather may not have been Delta's fault but the atrocious customer service is. I was then without a suitcase for three days with my items in it. When I arrived in Cuba they told me that there was a chance my suitcase may never arrive because suitcases aren't sent when an individual is not on a flight. I spent hours while on vacation trying to track down my suitcase. When it finally arrived I had to wait hours for it to be brought to me. I was told I should call Delta for reimbursement upon my return to the States and was provided with a number. After returning to the States I called the number provided to me several times over the course of two days only to reach a recording that said "We are sorry no one can help you at this time".

I finally called a different number to attempt to get reimbursed only to have the call cut off with customer service representative after an hour and half of waiting. I was sent to take a survey of the service so there certainly weren't any reception/connectivity issues. No one ever called me back though I received an email stating a claim had been filed in my name. I don't know any of the details of the claim because no one has spoken to me about the details. I am a 30 year old Attorney and NEVER have I been spoken to the way your employees have spoken to me. NEVER have I been publicly embarrassed in such a way. NEVER have I been frustrated to the point of tears because no one wanted to help me. I will not be using your services ever again if I can help it. And you can be sure that EVERYONE I know or am able to reach will hear about the disaster that is Delta Customer Service.

Right before I have seen many of passengers carried bigger baggages than mine. Even some of them carried two big baggages before me but they never told them about the baggages but me. I had to carry my bag for security reason also I needed my bag for foot rest. I think she is high rank of stewards told me strongly it is illegal to carry my baggage on board because it's too big and there is no space to carry on. What?? You guys joking? I saw many passengers carried one or two bigger baggages than mine.

Finally they took my baggage and never gave me anything for foot resting. I request ice packs and she gave me only tiny ice pack with paper towel. I asked again and she gave me another zipper bag with ice in there but the zipper bag was licking. It made my pants wet. I had to walk long distance to find my baggage and it made my knees and ankles swollen seriously. I felt like your crews got big mistake to little pity tiny Asian disable male. Now I feel that I need to action with this case due to maybe there can be another victims like me by discrimination over the culture and race.

enough with all of the logistics and shrinking seats on flights, and this ordeal will not be soon forgotten.

Since this has long passed and no refund was received, I have been repeatedly trying to contact them, but most of my contacts have been just plain ignored and no explanation has been offered so far. In summary, Delta severely damaged my luggage, offered terrible support, did not provide the refund that had been promised and is ignoring my contacts. It has been almost THREE MONTHS that I have been trying to solve this issue.

I then went straight to the gate. When I arrived they asked me I was "foreign name". I said no. Then someone asked them to check my name which I said was **. I was told to go to one side and then subjected to a further search. My hand carry was not examined. I had a carrier bag with some Christmas biscuits in a large tin. This was not examined either. I had two iPads, they wiped the first and missed the second and two iPhones neither if which were examined in detail. My handbag on the other hand was tested positive for trace of explosive material! I said it was not possible. They said sometimes hand cream can give that result and the contents of my handbag were clean but they gave me a pat down and did the test again. Then they told me they had pulled me from the flight and called the police and a sniffer dog.

I was hysterical, my parents who are in their eighties were waiting for me to arrive at 6:30 pm and would have difficulty getting to the airport later. The police came and could not have been nicer which is more than I can say for your staff. There was no problem with the bag and the police said I could get on the next flight four hours later! I am not stupid, they knew there was no explosives in my bag or they would not have let me Skype my mother who was luckily waiting for my confirmation I had boarded the flight. I made another phone call and also sent a text message. If I was a terrorist then why on earth would they let me alert someone?

They wanted my seat and that blue sticker had something to do with it. I know this as I know my own name. What profile do I fit? I was wearing a £3,000 Herve Leger dress and carrying a £300 Michael Kors handbag! I had prechecked myself in! Why was I targeted? Not because I was travelling alone by any chance and you wanted my seat? Funny how my bags were taken off the flight less than half an hour before take-off. Or maybe they never got on the flight.

I had to get a taxi from the airport instead of being picked up by my parents at a cost of $69.80. My father who suffers with high blood pressure had to be taken to the hospital the next day due to the stress of worrying about me being arrested. Obviously this was not enough as on my return from Orlando I again checked in online and paid for my additional bag. I got to the airport to be told one bag was 7 lbs over the other 10 lbs underweight. I removed some things from the larger bag but could not get much more into the smaller bag. I was told it would cost me $100 dollars for the additional 3 lbs I was still over! I managed to take out some more adding to my distress at leaving my parents.

I went into the airport by this time around 2:15. I went through security and again was patted down. This time a tube of hand cream I had taken out of my suitcase was in a carrier bag and this was confiscated. I went straight to the gate, it was about 3:00 pm. There were a lot of people at the gate so I waited. They were trying to get standby seats. When I finally got some attention the woman asked if I just got there! I said no I have been here for the past fifteen-twenty minutes. She said "Your flight has gone!" I almost fainted. I could not believe you had done it to me again. I was put on the 6:30 pm flight, I should have been on the 3:23 pm flight. Another three hours later! Complained online 31st December 2016. Still waiting for them to respond other than confirming my flight delay due to a security irregularity!

We (me and my husband) missed the next morning shifts at work and so much trouble just because their fault. Also they did not called our name before closing the door after boarding!!! The same thing happened for a friend of mine 2 years ago with Alaska and they treated them so professionally and friendly, gave them free shuttle and hotel to stay! So I called and emailed them but did not get any reply from them no surprised!!! So unhappy with Delta. Never come back again and never suggest them to my friend and family!

It did take a while, I guess because it was a survey, but I was contacted by Customer Service where they apologized several times and added miles to my account. They also provided a link to claim any damage to my suitcase and contents. This was after I'd made it clear in the survey that it wasn't a big deal for me, just that it might be for the next passenger. Given all that, I felt that their Customer Service Department had definitely exceeded expectations. Now, if they could just do something about the rock-like seats and the fact the rows are about six inches apart from each other...

Tonight they are lying once again to my husband about tomorrow's flights, which I know will NOT be on time due to their system going down once again, so crews and planes are not where they need to be. The agents at the Platinum desk are once again refusing to rebook him on another airline, because they can't because the flight is not showing as a delay or cancellation. BTW I was flying Delta last August when their system crashed that time. It's past time we tried other airlines when this one has no ethical or moral compass.

It is bad enough that Delta have an obviously unstable and/insecure computer system but, the service is becoming terrible. The changes that have been made in the past year following the departure of the well-liked prior CEO are terrible. Leaving aside the fact that we are all stuck on a runway due to operational negligence, does no one in this airline feel any sense of responsibility to exhibit some modest customer service? I'm a DIAMOND with this airline (a frequent traveler) and have been one for several years. I buy First Class tickets (I'm not sitting in first class due to an upgrade). And even in the midst of a remarkable service lapse, I'm seeing no service whatsoever. This company, which used to be highly regarded, is horrible. I am on flight # 2396 from RSW to ATL. We touched down at ATL at 8 PM EST on 1/29/17. It is now 9:45 PM. I'm in seat 4C. We have no information whatsoever as to when the plane might move.

Right off the bat, we were off to a bad start. The lady "helping" us was obviously having a bad morning and let us know with her rudeness. After a rather unfriendly wait, she was able to get us a flight to St Lucia the following day. This meant we had to spend the night in Atlanta. When we asked about a hotel, she assured me that there would be plenty of workers in red coats at the gate in Atlanta to help to get our hotel covered. So, we checked our luggage and were on our way. So we thought.

When we arrived at our gate, I looked at the receipt for the checked luggage only to see that they put the wrong one on my luggage. They switched the stickers with the couple standing next to me at the check in counter. My luggage was heading to CANCUN!! Luckily, the couple they had switched the stickers with was on the same flight to Atlanta, so I was able to fill them in.

Our flight continued to get delayed, and it was clear from the 6 Delta employees huddled around the gate that they had no Idea what was going on. Once we finally got on the plane, my boyfriend and I sat and watched THREE people walk up to seat 17 C saying it was their seat, they booked the same seat 3 different times?! Eventually the Gate Agent came on the plane admitting they had no idea who was actually on board, resulting in basically doing a roll call to find out and confirm who was on board. I have never felt so unsafe on a flight in my life, how are we expected to trust people to get us from point A to point B in one piece when no one seems to have any idea what is going on?

When we got off the plane in Atlanta there wasn't a single worker around to help, as promised. Finally, I found someone; who was talking on his cell phone while I stood and waited for him to finish for 10 minutes (I checked my clock). The first thing I wanted to take care of was my luggage switch, I explained the situation and I was utterly shocked to hear his response,"that sounds like a difficult problem, I don't have time for that." and walked away. SERIOUSLY??! I understand that it had been a long day for everyone, but your job is to help your customers, and you have the nerve to say that to one of them? Eventually, I found someone else. Explained the situation, he agreed that it was a difficult problem and told me I'd have to go to customer service. He also told me that he couldn't do anything about covering a hotel (not true, as I talked to several people who had their hotels covered for them).

Long story short, I was sent to 2 or 3 other places across Atlanta airport before I finally found someone who could work out the luggage switch (this turned out to not be someone who worked for Delta). When we got to St. Lucia the following day, we got our luggage from baggage claim, only to notice that the pull up handle is cracked, broken, and unusable. Back we go to stand in line where we were told that "Delta doesn't cover broken handles" of course they don't, does Delta do anything useful?! I understand when the weather is bad, flights get delayed, however, that was not the problem. The problem was that a situation so common, completely flipped this company upside down, and made them so incompetent that they could barely function. On top of all of this, the workers were rude and bitter, and we were NEVER apologized to and never offered anything in return for our difficulties.

The only reason I chose to make a public review was because after being emailed a survey to fill out about my experience, I was going to give them a chance to at least attempt to make up for it. But nope, they never replied to me. I can't stress enough how awful this experience was, I'm disgusted with the way this business operates.

Once I was given a boarding pass, I asked the ground crew if it was still OK to bring my carry-on with me, and they said "yes." When I finally boarded, however, the attendant said there was no overhead room left for my carry-on and that I needed to go back to the gate and check it. I've never been treated so badly by an airline, for no apparent reason. Their policy seems to be to overbook and let the passengers and gate-keepers sort it out. They want to guarantee a full plane at a few passengers' expense. The passenger doesn't come first for this airline, only their profits. I will never fly this airline again.

WE LOST OUR SON'S CULINARY SCHOOL GRADUATION; LIMO/TRANSPORTATION; 2 HOTEL NIGHTS & 2-DAY CAR RENTAL. Giving candy & coffee mugs to calm people down for your lack of maintenance? Return flight Malaga/Paris 2hr delay & flight NY/San Diego oversold offering $1K +hotel, really? What about my lost expenses?

I'm requesting a refund for my flight with Delta immediately. To top it off, Christine at your (Sky counter) desk was extremely rude and hostile. Even when the manager was requested she did not want to call him. This lady should not be dealing with any customers as her attitude is disgusting and work ethics are below standard. I guess it just goes to show how your customers are treated and to think she is serving first class customers... that is really disappointing. Your overall service was very poor and the fact that your staff member Christine is very rude really demonstrates your inability to manage an airline and having good quality service. Very disappointed and we are waiting for a refund.

We demand to speak to the manager. Turns out there is something you can do because after another twenty minutes of telling the same story we get the problem fixed and got on the same flight or so we think. We barely make the flight to Minneapolis and when we do get there the boarding people tell us my dad and I have no tickets to Seattle. I go with my mom to the help desk and there is this older gentleman from Serbia who speak VERY poor English. The lady at the desk told him he missed his flight and gave him a coupon for half off a hotel room. He asks for help and the lady treated him as if he was retarded. She was very condescending and rude to him. She said "It's not my problem. You understand?" She said this very slowly and in a condescending way.

I ended up not only booking his hotel room for him, but I also booked him a shuttle and demanded that Delta Airlines provide an employee to escort him to the shuttle. I got them off their fat lazy asses and made them work for a change. How can you be so complacent and treat people like that. I will go out of my way and pay more money not to fly Delta.

Kids were brought to TSA check-in, where I was reassured that they were good to go. They've flown several times, domestic & international, so at this point they were ready to be left at their gate to wait for boarding. I left & went to work, ONLY to receive a phone call from my niece 1 1/2 hrs later, telling me that they are not being permitted on board. None of agents (there were 3) would talk to me on the phone. My niece had all of the necessary documents for boarding as an unaccompanied minor, however one of the agents told her that his decision to not let her board was not about policy. What the hell does that mean??? So after almost losing it again & trying to leave work to go back to the airport to help the kids, my niece sends me a text saying that she was able to convince these 3 idiots to let them board, which as far as I'm concerned, makes these people look even worse!!! Delta NEVER!

Then, others behind me started telling the employee how the air hostess was very rude, but she threatened to call the police on them too. Basically, their policy is that "If you try to do something other than what we say, we will kick you off the flight." I hope Delta goes down. Will definitely lose my business and I will definitely be canceling my Delta card. Also, I will be complaining to corporate, even though they might have the same bad customer service.

Now next next to me there was a lady who was also flying buddy passes and they were kids. The lady checked them in fast, told them to hurry to the gate to try and make the flight all while I haven't even got one piece of ticket or anything for my child. Then she says this flight is full, tell the person who bought it to make another reservation when she could have done it and I had my child grandmother on the phone at the time the person who brought the buddy pass ticket and she heard her say that.

I repeated what she said and the lady at the counter said and the lady said and the lady goes to say I didn't say that when my child grandmother ever heard her. So I left and was like let’s try it again tomorrow so I get to the airport, early standby and waited 3 flights but I had to got to work. So my daughter took him back up there and I was on the phone making sure she knew what to say. As she got to the counter the man that was there was rude from the start and I’m like can I talk to him to tell him what is going on. The man was like “I don’t need to talk to her. Why she is not here?” Ummm excuse me sir I’m at work that why.

He told her all flight was full so she asked for the first thing in the morning and if he could check the Delta flight at lobby and this man went off on my child and then through the pen at her and she threw it back now. She is all in the wrong and he was still talking to her crazy for a long time then someone else came up and was no help either, no one from Delta. Then they takes my son ticket and say he can never fly Delta then goes to say “We protect our red heads.” Whatever that means... excuse me really Delta. One thing about me wrong is wrong and right is right but this is so wrong and I will be contacting me a lawyer because I recorded everything.

I had to dig deep at Delta.com to even find the name of the company. It is Allianz Global Assistance. I looked up my company credit card bill and found them with NO COMPANY NAME, just a generic "Travel Insurance" name where the company would normally be. Dug deeper and found in the fine print that my travel insurance only included changes due to baggage loss, airline delay and other very specific reasons. When filing a claim, only very specific reasons for a change are allowed. My change for business purposes was not. EVEN THOUGH, on the Insurance Company's website it says: Reimburses airline fees if you need to make a change to your flight itinerary.

It's clear to me that Delta has set up a relationship with a company that misrepresents insurance benefits, that filing a claim is made unnecessarily difficult (including never representing their name on the credit card bill), and that I like many others, purchase this insurance expecting it to cover airline change fees when we need to make an itinerary change. Delta has done a lot to improve their image and flying experience in the last few years. This experience didn't cost my anything, but completely soured me on the company. Big business finding ways to extract cash for misrepresented benefits. I hope others who've had this experience express themselves on this site and other social media to let Delta know there's consequences when they throw their customers under the bus.

Come to find out Delta was having mechanical error on their weather equipment and called a bogus weather delay for canceling the flight. I have reached out to them and suspect they will do nothing because their customer service department has no cares when they inconvenience people. On top of missing my next shift at work, spending $187 on hotels rooms and they lost 3 of our 5 bags when we requested they pull them from the plane and Bev at baggage service said "I don't know what to tell you because we don't know where it is." My brand new $500 Disney gets luggage is beat up so badly after one trip that I'm just disgusted. Nightmare scenario. Once a loyal Delta customer I am considering driving 5 hours to avoid ever flying with them again.

We went to guest services where we picked up a phone and were pleasantly surprised to find out that we would actually save over $250 a person by switching to this flight! We ran back over to the gate, where the door was still open and the Captain was just steps ahead of us. My two daughters got to the gate (seconds) before I did, where Delta employee 'Annamarie' was about to let them on, and the door was still open with the Captain just walking on. My daughters told her that I was just a few steps behind and that they could see me sprinting just a few feet away (I could hear and see them conveying this to Annamarie) when Annamarie slammed the door closed and said that she would only have let my girls on but not me.

I arrived about 15 seconds after they (my daughters and the Captain) did, but apparently if I had gotten there the same time as my daughters we would have been allowed on. She showed extreme disrespect, and had a nasty and loud attitude, yelling at me in front of everyone for no reason. I begged her to let us on but she was condescending, rude, and cold as she informed us (multiple times) that I should've been there seconds early because she would've let us on.

At this point I had to head back to guest services (again) to get my flight changed back. This turned out to be more expensive and required us all to sit in the airport for over 3 hours. We also would've arrived to our destination 3 hours sooner which would have permitted my daughter to go to school on time, and my other daughter to go to work. Instead both events will be missed at our expense, but not our fault. I have never experienced such an unprofessional event with any airline, and I feel completely degraded by the employee at fault (Annamarie).

Instead I was given a hotel voucher. I had to stay overnight and take the 6 a.m. flight out to Detroit. Then I had a 6 hour layover in Detroit before my flight to Sault Ste Marie. Delta was completely incompetent in handling the situation. After calling Delta headquarters in was offered a $25 dollar voucher for my trouble... Mind you this was a $1,200.00 ticket that they screwed up... This was a business trip and all my appointments had to be canceled and rescheduled. As far as I am concerned only fly Delta as a last resort. You are 75% likely to be delayed and miss your connections. If this was Southwest I guarantee they would have worked to get me on that plane out of Binghamton. It's what they do. But Delta? Not a chance. I fly all the time and this is just one of many frustrating experiences with this airline.

Terrible experience. We also had a bunch of amenities that come with the seat so that we can start our vacation more rested and in a better mood. You are an awful airline Delta!!! NEVER AGAIN!! Fix your system and assist your customers. I have been flying for 20+ years and this is by far the worst experience I have ever heard of. SAD and ANNOYED.

I called Delta's toll-free contact the following day, made a report and was given a report number. The agent I spoke with said she would put out a search request and that I should call back in a few hours to see if the bag was located. I called back after 5 hours and was told my bag was located and I would be contacted to arrange for delivery.... that never happened. The funeral was the next day, so I contacted Delta to arrange for delivery of the bag and was told that since I left the airport before my bag was off loaded, they would not deliver it. I am disabled. Don't drive and everyone was preparing for a funeral, so I had to pay a cab $50 to take me to SEA airport to pick up my bag, only to find that... guess what? The bag was not there. After speaking with 3 Delta employees, no one could locate my bag. I had to borrow clothes and made it in time for the funeral, but was still without my bag.

After a few emails with Delta, all of which assured me that Seattle baggage agent was familiar with my bag, I AGAIN went to the airport. No bag. I had it. I shot off an email to Delta, and after 3 days (I already returned home), got a response apologizing for the "inconvenience" and offering me a $25 electronic travel voucher for my "trouble". Close, but no bag. In my last email with Delta, I was advised to file a lost baggage claim, which I did.... by mail, because the online claim form only allowed for 10 items to be claimed. After 2 weeks and no word from Delta, I called... and was told they never received my claim. I decided to file the form online and enter the items over 10 in the notes section. Not surprising. Delta says as of this morning (10/17), they have not received my claim.

I am out of nearly $1900 of belongings including my bag, have no confidence that Delta will ever fix this and will avoid Delta like the plague. It's a shame, because I've flown Delta even staying with them through some of their recent extremely long delay/cancellation issues. This is one company who has no idea what customer service means. A word for the wise... if you fly Delta, do your best to use a carry-on. You are allowed one carry-on (23" long) and a purse, backpack, or bag that will under seat. Avoid the potential distress of anger of losing your belongings!

The delta agent told me that for my one-year-old in lap the ticket price is $103 and for the five-year-old the ticket price is $850. I asked the agent why delta charged more on a child fare than an adult fare. His answer was that their system set the price and he just let me know the price. I asked to be transferred to a supervisor. Supervisor said she checked with pricing specialist and pricing specialist told her the same price for a five-year-old and that there were two seats available for this flight. I told her I would rather pay an adult fare than purchasing a child fare for my five-year-old. She said they couldn't do that. I got frustrated and I asked her to cancel the entire reservation.

About half an hour later, I was curious how much cheaptickets.com would quote me for the same trip and the same passages. I was quoted the same price before I called delta customer service. Up till today, two days after the incident, I still don't understand why they charged $850 for a child fare for the same trip while they charged $708 for an adult. I still don't understand why delta quoted $850 for a child fare and cheaptickets.com quoted $680 for the same trip. I really wish I have taken a picture of cheapticket's pricing and post it here. Delta is a big airline company. As a big company, Delta should have offered the same price for the same price to all people regardless of their age and color. But charging differently for the same service because of age difference is just wrong. Shame on delta. I don't think I want to fly with delta again.

August 9 2016 At 5:20 am I received a text saying that my flight was rescheduled for 7:30 pm, at this point I had been stuck at the airport for 12 hours and they wanted to keep me there another 14 hours, never admitting there was a problem. At 6:00 am Delta's main staff started returning to duty. I explain to customer service that I had to be back in DC before 1:00 pm to make a Dr. appointment and was given a seat request and was sent to another terminal. Luckily I managed to make that flight at 9:00 am. I had not showered shower in 24 hours and really felt bad for the passengers that had to put up with my stench. Also I had not brush my teeth either.

The bottom line Delta did not live up the original agreement, to leave Atlanta on August 8 at 5:20 pm. Instead I was lied to, given the runaround, missed work, and was late for my Dr. Appointment. I was never offer any accommodation, they kept me at the airport only to spend more money with the overpriced vendors. Delta candor is a joke, now they want to buy me off with a 200.00 voucher with stipulations and a gift card??? The voucher means nothing to me because I will never let Delta put me in that situation again. I believe a full refund is the only thing to make this right. I kept my end of the agreement. I did not pay them with counterfeit money but received counterfeit service. Why would I want to ever do business with a company that lacks scruples? P.S. put yourself in my shoes how would you feel???

I asked if I could change my flight without paying extra miles, and he said yes. So the ticket was changed and I received a confirmation email but I did not notice that instead of 17.5 K miles, I was charged 32.5K miles although I had explicitly asked if the price was the same as the old ticket. (Even If I noticed the new price it was too close to the departure time to do anything about it.) I have spent hours trying to contact Delta about this and have submitted 3 complaints through their website, but have not received even a single confirmation email. I would not have changed my ticket if the Delta representative had mentioned the number 32.5K to me.

I really needed to get to my destination, I opted to go with the latter option, booking a flight on my own with JetBlue. I would put the (2) $200 vouchers toward my return flight from LA, as hopefully Delta's system issues would be resolved by the time of my return. I was informed by the Delta employee at the airport that I should go ahead and reach out to customer support to confirm my refund and vouchers. Great. The flight left early the next day, and fortunately I was able to reschedule my interview by a day.

I went home, and tried to contact Delta's support via phone (2 hour wait, disconnected twice while on hold), email, website contact form, and Twitter. I was unable to connect with anyone from support, and still am yet to receive any response via email or contact form. It wasn't until 4 days later (Aug 13) that I received a response via Twitter direct message. I informed support of my situation, and that I needed confirmation of my refund & 2 vouchers. I outlined the situation and support told me my refund and one (1) voucher were approved. I was ineligible for a voucher for my second cancelled flight (ATL to LAX) because "that flight was not cancelled, and you were rebooked". I let support know that this was the first time I was hearing anything about being rebooked - I had been informed that both of my flights were cancelled and had acted accordingly.

Even when looking for my ATL to LAX flight on Delta's flight status on their website that day, I got a message saying "No information is available for the flight number you entered". Support disagreed with me, saying it was my fault I hadn't made it to my Atlanta flight, it was my fault I didn't know it was rebooked (although I was told something completely different by their employees / website) and they couldn't provide me with a second voucher. I'd be eligible for a second voucher if I had waited all day and had another flight delayed. I told them this wasn't fair, I was out a lot of money, I was getting different information from different employees, and it ultimately wasn't my fault that they had messed up. I just wanted to get a return flight home with the 2 vouchers I was told I would receive - it was the least they could do to try to alleviate some of the situation. I was told "You are not eligible for the voucher", and support stopped responding. I let them know the situation wasn't resolved.

Fast forward - 2 weeks later, I attempt to reach out again via Twitter, getting a response from a new support person via direct message ("QB"). QB asked me to re-explain my situation (which was fully outlined in my communication in the very same direct message. QB told me they had no new information for me - I was ineligible because I didn't stick with Delta & somehow make it to Atlanta for a flight I was told was cancelled. If I made it to Atlanta and that flight was additionally delayed, I would be eligible.

Support stopped responding at this time. I felt incredibly disrespected, I felt that support was not attempting to help me, nor trying to understand my situation. I asked for this support employee's full name but they did not respond. The entire experience basically put the nail in the coffin for myself and Delta. I tried to be understanding about their system failures, but when it came to their support being downright rude "Thanks for sharing", I could no longer tolerate it. Not only had their airline failed technically, they had failed on their support side as well.

I know other people have had major issues with Delta, and I felt my experience was an important one to share, and hopefully it will shed light on how this company treats their customers. I should also note that I had two (2) fraud notifications from my financial institution since the time of Delta's 'system failure' and have since cancelled my credit card as my information seems to have been compromised. I am not sure if these are related to Delta's 'system failure', but they started on August 10.

PLUS... There is no overhead storage for ROW 1 in business class because Delta EMPLOYEES store all their stuff in the overhead storage area around ROW 1. THIS IS A TOTAL JOKE ON BUSINESS TRAVELLERS. DON'T WASTE YOUR MONEY ON DELTA BUSINESS CLASS FLIGHTS. United at least treat you with more respect. You don't. Have to fight with the staff for the overhead storage you more than adequately paid for but is given to the Delta staff instead. And they don't do this bait & switch that Delta frequently engage in.

As the flight's delay was because of weather (according to DELTA), DELTA has not commitment with hotel staying, or other Airline ticket, or etc. In addition DELTA gave a 50 dollars voucher for each of us. So, with all that said, DELTA moved us to a 12 hours after flight... Left us these 12 hours at the airport (no hotel for us including a 4 years old child and a 63 years old lady) and gave us vouchers, kind of "forcing" us to flight DELTA again. During the time we've expended at the Airport I've notice only the 4 of us were there, none other passenger (which I am concluding, all were arranged into a hotels). Only four of us were not treated as a decent customer and had to sleep at the airport because Delta argue there was a weather issue.

THEN, IF IT HAPPENED WITH US, COULD HAPPEN WITH ANY OTHERS. Despite of the weather, the root cause on my point of view were (1) the short time in between the flights, not capable to absorb any delay and (2) shortages from DELTA crew taking care of passengers with so "delicate" connection (in terms of time).

Then my conclusion is that DELTA shown me a very poor consideration with customers and a most even poor understanding of the customer expectations because the re-booking was something basic (must be did) but a voucher instead of a decent place to stay in (remember, 63 years old lady and 4 years child) was something very small (which is pretty aligned with the crew shortages previously mentioned). PS: To expend the night at the airport DELTA put available to us some of that red blankets (the same offered during the flight) and some snacks.

After arguing with him about my ticket and that I was supposedly late, he finally tells me flight took off without me. How could it take off. It was barely 4:20. He then stated I had to pay him $200 to board on to another plane. SO I pretty much paid twice to be able to go back home. Yes, I did make a claim with main delta office to which they told me they couldn't do anything about it since he entered I talked to him at 4:20. PLEASE don't waste your money on this flight, they will end up charging you twice.

I've requested someone to call me personally and no one ever has. I've literally probably have almost 35 emails sent out regarding my luggage. Then today they actually called me asking for my correct address. I told them they had my correct address in file. They said they were trying to deliver my luggage to an incorrect address yesterday. How can that be when my address is correct on their own website?? This has been a horrible experience and Delta Air Lines have literally done nothing to help me. They lack customer service, compassion, and just flat out don't care. I have every single email I've sent them, and everyone they sent me. I'm keeping them in case legal action is needed. We spent 2 weekend in Africa and there is a lot of irreplaceable items in my luggage. It's not like they're going to pay for another trip to Africa to replace those items.

We arrived and over 30 people didn't receive their luggage - not a care at all from front desk. Extremely rude! 3 days later I have received my bag with damaged locks, broken zips, the suit case looks like it's been chucked all over the place!! I had a few things in my luggage which has been smashed! My partner also paid $100 for overweight baggage which did not get delivered to where it was supposed to! I was also told my bags would be dropped off at my home address. Did that happen? NO! We was told it needed to be collected! Great! I will be staying far away as possible from Virgin airlines if they are partnered up with such a disgusting airline as Delta. You should all be ashamed of your customer service. Overall was -10 for me!! You are also known for your delayed flights and baggage problems!! Clearly you are doing something wrong - out of your hands down to the security they blame.

The airport is HUGE. I could not find the Delta desk and had to find a hotel on my own. The 9.55 am flight on 8/13 was delayed again. At the airport I found out that in Newark SOMEONE AT DELTA MADE A MISTAKE and I was NOT on the 9.55 am flight and that the next open flight is at 4 pm!!! I was able to get on that flight as stand by. I WASTED money on a hotel and I want a FULL reimbursement for the hotel or a voucher for a flight to New Orleans to be used in the future. I understand weather related issues but someone in Newark made a BIG mistake that cost me money. I will not stand for that. I am contacting BBB and customer affairs. This is ACCEPTABLE!

The customer service person over the phone said there were no other flights leaving MN that evening, meaning we would miss the family reunion that night. After begging them to find us a flight out of MN, they said we have 2 choices, either fly us back to Chicago and get a flight on Sunday (from Chicago) or spend the night in MN. At this point, aggravated and stressed out, I told them that is unacceptable and I want them to find a flight leaving that evening. They know that we are already missing the reunion which was the reason for our flight to LV. In addition, I was already paying for a house that I rented in LV and did not even use for 2 days. Long story short, after a very very long phone conversation, they found a flight to San Francisco, then a United flight from SF to LV. When we got to SF, we had to exit gate 1 then to all the way to gate 3 thru xrays again.

As we were boarding the flight to LV, we could not board because supposedly Delta did not download our ticket information to United. We were about to miss that flight to LV again, United called Delta and they were put on HOLD! Finally, the United lady said they had to get it done in 6 mins because the plane was leaving with or without us. They finally let us board as they were fixing the problem. We got to Las Vegas at 12:20 AM Sunday. We missed the reunion completely, 2 full days of our vacation, I paid for a house that I didn't use for 2 days, and paid more for my rental car because I had to get the rates that were available at that time.

Delta did not only cause us stress, but cost us extra money as well. Through this entire experience, I cannot point out a single time when I could say at least it was good customer service. Their people were not empathetic at all, as if this happens all the time and they are just so used to it. Going home, our flight to Detroit was also delayed 40 mins which meant we had to run from gate 77 to gate 50 to catch our flight to Chicago which was already completely boarded. During the flight to Detroit, there was no announcement or anything for anyone else who had a connecting flight, again, they just don't seem to care.

Day 1 - Arrived at DFW at 4:00 am for Atlanta flight. We were told that Delta was having computer issues and our flight would be delayed until approximately 8:30 am. Did not actually depart until after 12:00 pm. Arrived in Atlanta and went to the ticket agent because we missed our connection to Saint Martin. No other flights available so they put us at the Best Western South. Ice machine was broken. Front desk would not give me quarters for vending machine. Air conditioning was loud and inefficient. Called the resort and they would not work with me on the first nights payment nor would any of the excursions re-book anything for us. We were reminded that everything was non-refundable. They did not seem to care about the Delta computer crash.

Day 2 - Arrived at Atlanta airport early for our 9:40 am flight to Saint Martin. Flight delayed until 12:50 (no pilot). Flight delayed again. Didn't arrive in Saint Martin until after 7:00 pm. Another day of our vacation lost. Resort had cancelled our reservation, in spite of my phone call the night before - had to wait over an hour for them to get this sorted out.

Day 3 - Totally exhausted from our travels - long lines - crowded seats, etc. etc. At this point we only have two days of our four day trip left. We make the best of it. Day 5 - Sadly, the two days are gone and it's time to return. We tried to stay longer, but the only flight from Delta on Saturday had THREE connections and would take over 14 hours. My school year begins on Monday so this is out of the question. Our flight home is EXTREMELY complicated by ridiculous and unbelievable inept practices at the Atlanta Airport immigration points. Painfully long wait lines that have us convinced that we will miss our connecting flight to Dallas that we arrived 3 hours ahead of time for. Finally make it to the gate. We are told that the flight has taken off, but to check the gate anyway. Well, in true DELTA fashion (based on this trip) we find that the flight had been delayed. Our 8:30 pm flight took off at approximately 10:30 pm.

We have never been so happy to end a trip. I know that Delta has a lot to offer. My cousin has flown for Delta as a flight attendant for well over 20 years which is a big factor as to why, when we fly, we've chosen Delta. MISSED TWO DAYS AT THE RESORT - $721.00; MISSED TWO EXCURSIONS - Bus tour - $142.00; Beach excursion $250.00; TOTAL: $1113.00.

I am seeking monetary restitution for your airline effectively ruining my trip. I'm not ignorant to the fact that this happened to many others. Believe me, I've been reminded of that time and time again by your airport agents. However, I'm not interested in speaking for anyone other than myself, and my husband; nor am I curious in hearing platitudes or apologies. I want my time back, my money back - all things that are forever gone, but at the very least, the responsible party, DELTA, should address these complaints and make every effort to show us, as customers, that someone cares. Time is a commodity that is truly irreplaceable as my husband and I (sixty-nine and fifty-eight) are most acutely aware.

In order not to make a scene, I asked her to have a private conversation, and told her my fragile predicament. This was a live television appearance I was making to be a guest on my one hour television show on HSN selling my struggling fashion handbag line Emma Fox. I had to get to Tampa. She said the best she could do is fly me to Orlando, and then provide me with GROUND TRANSPORTATION (whatever that would entail, I don't know) to Tampa which was 80 miles away. I figured I would accept that and then just go upstairs to the gates and just figure out what on earth I'm going to do. I called my husband and even he was searching online to find me another flight to get me to the studio on time for my show. I told the agent I was never going to fly Delta again - You know what? I said it, yes, because I was just so upset. She replied, "Well, if you are never going to fly Delta again, then I won't bother booking you on this flight." Ok.

Let's talk about this. Yes, if she were my mother, this reply would be acceptable. But, she is not my mother, and no way is that a decent reply to say to a customer who is under the stressful situation that I am facing. She clearly needs to have management training all over again. I don't care how tired and overworked she is. I myself have been tired and worked to death, and YOU HAVE TO KEEP YOUR COOL in this kind of situation. Delta was caught with their pants down. They saved money by not keeping their computer systems state of the art, and now they stand naked for all to see. So eat it Delta, and be humble with your customers.

Here is the best part. I'm upstairs at the gate, just taking a mental health break. Quiet. Just sitting by myself, I must have looked defeated. I'm thinking that I just made a terrible mistake with this ridiculous trip I'm about to embark upon. I hear a voice. "Miss, can I help you?" I look up to see a young man. "Oh, do you work for Delta?" I ask enthusiastically. "No, but I think I can help you. I'm from Florida, and I heard what the Delta counter agents were doing to you, and I can tell you right now... you're not going to make your show at HSN. My grandma watches that channel. Can I help you? I know the traffic patterns outside of Orlando, I'm telling you, you just aren't going to get out of there. Let me try to help you."

He was Gati, a 20 year old University of Florida student on his way home from a semester abroad. He sat with me, took my laptop and started searching and searching for about 5 minutes. He booked me on a JetBlue flight leaving in 2 hours, direct to Tampa. We chatted. He wants to work for the UN someday. Boy, I hope he does! He was my guardian angel. I got to HSN at 8:30pm that night and we had a terrific show. It was fun! The host was terrific and we genuinely had a good time on tv. Gati and I are still in touch, and I want to send his grandma a gift from HSN because we are all so grateful for his saving our show. The HSN production team were calling and calling me so worried that I would never get there, and just couldn't believe my story. From now on, we simply cannot rely on Delta Airlines.

This is unacceptable and we will never fly this horrible airline again, the service we received calling from Africa was appalling and non helpful. So you book a ticket online at your own risk and no customer service at all. I am deeply disappointed that an airline would just take your money and cheat you like this. No apology from them so I ask is it because I'm not American that they don't care or do they treat everyone like this. Shocked and deeply disappointed and will NEVER FLY THIS AIRLINE EVER AGAIN. Regards. A disappointed African ex customer.

The day after I dropped the check off, I received an email from Delta Corporate stating since I went through the airport to resolve the issue that my name/information has been "flagged in their database to delay or prevent future baggage claims." In addition, Corporate advised the airport to discontinue their involvement. Corporate is now saying the check that was mailed to me was never intended for me. I am feeling intimidated by the Corporate staff and feel that I am being mistreated. At this time, I have been advised by my attorney to file an complaint against Delta with the U.S. Department of Transportation Carrier Access Division and the ADA.

I already have future non-refundable travel booked on Delta but, fear I may arrive at destination to find damage to the scooter again and leave me stuck in the airport. I feel Delta should pay for the repairs, issue me the promised check and remove the flag in their database. Corporate makes the whole company look bad. I have flown Delta for 20 years and no consideration is taken for me being disabled nor being a loyal customer. I truly hope the government complaint would change their mind but, I highly doubt it.

The passengers caused us to lose our takeoff time and if they realized that their snail pace movement caused us to have to sit for another 1.5 hours for another take off time, maybe more would check their luggage. I give Delta a lot of credit for dealing with so many irate people...(I was not one of them). And, my luggage was still in Atlanta when I arrived in Albuquerque so I had to go to file a claim, and that woman was very nice also. My luggage will be delivered today. Plus I am getting a refund for my ticket and luggage. I would say that Delta did the best they could in the crisis. Happy to be home although it was six hours late, but I was able to get home. I am sure people who had to catch a cruise ship or missed a wedding or funeral were angry, but I was not one of those. Thank you Delta for getting me home!

Then she kept talking the whole time about everyone else and everything else. Which was annoying. Next, another uniformed Delta employee boarded the plane and complained to the other crew members, "I want to go home". Why on earth did I pay for first class to be snubbed, and be made to listen to gossip and complaints. I have my own job where that happens and I would prefer more of a professional environment when flying. The behavior from this young woman is appalling as we are not hormonal high school children - we are adults. I do not enjoy being treated as if your employees have a personal issue with me, or anyone else for that matter. While there's a maintenance delay, turning your back on the passengers and gossiping is not appropriate. So I arrived 3 hours later, and my boyfriend had to keep switching things around to pick me up since the departure times/planes/gates kept changing.

Flight #6278 YUL-DTW. I arrived at the airport at 0300 for a 0538 flight in which I stood for an hour and a half until the attendants realized that this was a global issue and they issued me a manual ticket. I checked one bag and went to my gate where I sat for over 5 hours until we could finally board the plane. Once boarded, we still took off late and finally arrived at DTW.

Flight #833 DTW-SAN. The Delta team were instructed to merge flight #600 and #833 together, and that caused not only a late plane arrival I'm sure from the chaos, but also we sat on the tarmac for almost 2 additional hours until we FINALLY were set to leave, which of course was late. We took off around 1330, after hearing several other times for take off. It was the longest flight ever. I asked simple questions such as, "What is our expected arrival time?" so that I can arrange my pick up, and the first answer I got was, "Yep, don't know" then later followed by, "Add up the time." WHAT?! This is definitely NOT the right time for attitude - not like it ever is, but definitely not a professional response. There are better ways to handle these questions if one does not know.

Once we finally arrived in SAN-5 hours later, I received a voicemail stating that my luggage did no make it on the plane??! Seriously? So at this point I made my way over to the baggage claim service desk where the young lady whom was pleasant, informed me that they "think" my bag "may" be on that flight, but "not sure". I then ask to have to have the bag delivered, to which she replied that they cannot deliver my bag, that your company lost in the time in which I need it. So, after only receiving 2 hours of sleep, and being stuck in airports for a total of 15 hours, I cried. I left the airport crying and shaking.

In addition to this, I missed work today, which in turn means that I have missed pay. Now I must go back to the airport tonight to look for my luggage that "may or may not" be here, thus spending MORE time in an airport! Between the delays and not just this worldwide delay but the first one I experienced going to Montréal, the attitude, and the lack of concern for my belongings, there is no evidence of service recovery. Why on EARTH would I EVER want to experience this negativity ever again??! The part about this that really burns me up is that I paid for FIRST CLASS on EACH flight and instead I paid double to be treated terribly. I just opened an LLC, and as a business owner, I understand that things go wrong sometimes. But this is a SERVICE industry, and I feel cheated, and like I have ripped off. An EXTREMELY disappointed customer.

8/8 @ 10:15 pm. I AM NOW ADDING AN ADDENDUM TO MY COMPLAINT THAT I SENT OUT EARLIER WHICH IS ATTACHED. My baggage has been missing for almost 12 hours at this point. I received a voicemail saying that my baggage was not on my original flight, and that it would be to me around 7:30 pm. I arrived at the baggage claim office in San Diego and asked that my luggage be delivered to me tonight, and the customer service agent told me that there was nothing that she could do, so she called the manager. I waited for the manager to come, who never introduced himself and he said that my baggage is now coming at 10:30 pm. I told him that I cannot keep coming back and that I need it to be delivered to my house tonight. I work in an operating room and I have things in my luggage that I need for work, not to mention that I have already lost a day of work due to the massive delays!

He said it would be at my house around 2 am. I then asked for a tracking number or something in which to follow up, and he then raised his voice at me and said, "I ain't giving you anything. I told you it would be there, and it will". I cannot trust that it will arrive at my home just because he said so. I don't even know who he is! I asked again and I insisted saying "I NEED a tracking number or something in which will make it easier to follow up " and he responded again to me, "I don't have to give you any of that" as he angrily flicked a piece of paper in my direction.

I lost my temper. After being stuck in first Montréal and then Detroit for a total of 15 hours on two hours of sleep, and I responded, "Don't give me any ** attitude. I don't have the patience and I just need my bag.". He then yelled at me and said, "I am going to call the Harbor Police on you. They will straighten you out ". So I also proceeded to call the police to have them come as a mediator.

Once the police arrived, I told them that I needed a mediator because there is information that I need that he, as a manager in customer service, is refusing to give me. I asked them to stay and ensure that I get the information that I need. None of the customer service representatives knew where to deliver my bag, they did not have my phone number but told me it would be delivered? How?? I was told that my bag would be there at 7:30. What happened there? More importantly, threatening to have me arrested for cussing is not an arrestable offense, and is COMPLETELY inappropriate in handling a customer service issue in which he proceeded to yell at ME in the first place!

When we were waiting for the police, he told me that he had 3 other witnesses to me cussing at him, which I perceived as another threat. There was a young woman from an eastern European country that stared at me while nodding her head, as if to say that she will back him up, as well as an ** male that was there to reroute bags. I bought all first class tickets on Delta, and have literally had the WORST experience of my life! I understand that sometimes things happen, but this is COMPLETELY unacceptable and utterly disgusting behavior. I would like a formal apology, and there needs to be service recovery done on Delta's part for the utterly appalling behavior in which I have been subjected, both on my way to Montréal and back home to San Diego.

I am also suggesting anger management training for the manager that yelled and threatened me, because I am sure that as a worldwide organization that Delta is not supporting the aggressive tactics that are being practiced in the San Diego baggage claim office. At this point, I will now lose more sleep waiting for my bag to arrive at my home, to which I am skeptical that it will even arrive after this vile incident. I would like a follow-up email for record keeping addressing this issue.

After 30 mins, I jumped my line and went straight to talk with a Delta employee in the counter. She was not even ready to listen to my plea and asked me to go back and stand in the queue as she is working for other customer. After about 50 mins, now time is 7.50 AM, am still in the queue. I thought I should go in Delta First class line as it was empty and drop my baggage soon. To my surprise, when I went to the Delta employee servicing first class customers, she rejected to take my baggage as it is already late for the flight. I very politely argued with her that I have been waiting for more than 50 mins in the queue and have not heard them calling out for customers waiting for 8.25AM flight and now how can they close the baggage line. She knew they made a mistake but did not accept it, instead she spoke very rudely and asked me to leave that spot and wait in the "service" line to get another flight to reach my destination.

I went back stood in the service line for another 45 mins and I agreed to take next flight at 11:15AM. This time Delta employee took my luggage and informed me that I can take this luggage at final destination at Kansas city. He said though he is issuing "stand by" boarding pass, he assured of getting into this flight as he found some cancellations at the last minute

We went inside security check in and went straight to Gate 41, at 10:30AM - I went and spoke with the Delta airlines employee (don't know his name) who was at the Gate 41 counter. He said I should wait as mine is "stand by" pass. He said he is seeing some empty seats and that I should get in. Now comes my bad fate again. There was a family of 4 people who were also on Stand by passes or guess some of their tickets were cancelled and not showing up in the flight, am not sure what the actual problem is was waiting along with me and my father. After he scanned all passengers, I went and spoke with the Delta airline employee and said my father is a heart patient and our baggage has already been checked in and we have to reach Kansas on time as my father's medical kit is in the baggage.

Here comes my decision of not taking Delta airlines again ever in my life. The guy responds back to me in such a careless manner that I should have never sent my baggage and that he is preferring the family of 4 over me and my father to get into the flight, and in fact he had so much of attitude that he doesn't even want to talk to me. He just allowed that family to get into the flight and asked me to wait for next flight and once again he was not even ready to listen to me as am pleading him saying that any delays could cause serious health issues for my father, he just walked away. He clearly had attitude issues and if any of Delta management reading this review, Trust me, just because of this one employee - you lost a customer and am sure none of my family members, friends, close associates will ever travel in your airlines again.

He could at least spoken with me with care and would have worked out to get confirmed tickets for next flight or at least shown me some concern. He just walked out, I felt he behaved like that because am an Indian (brown skinned), and I can see that attitude clearly in his tone and behavior with me. I thought I cannot wait on "stand by" tickets as time is passing by and further delay could affect my father health.

I called Delta customer service and explained my horrible experience so far, she spoke very nicely with me and with the help of her lead, she was able to get me a confirmed tickets. After horrible waits at Newark and minneapolis, we finally reached Kansas city at 11:50 PM, a delay of 8 hours for no mistake of us. This is my worst experience ever in my life, I don't want to travel with Delta again especially with such unfriendly staff. If you guys don't train your ground staff on customer service, you will surely lose to your competitors.

They recommended that I purchase a one way ticket for $1100. Thinking that I might be able to manage my father's health care from afar, I opted to try to stay and fly back on my original ticket. Unfortunately things with my Dad are worse and I need to get back. I called delta again and was put on hold for 30-52 minutes. After 38 minutes they called back and when I told them what I had to do they said they would have to transfer me and promptly dropped the call. I'm waiting again, there is live person to talk to--just recordings. Since I've used SkyMiles I can't change the ticket online. I've never felt more taken advantage of, disrespected, and vulnerable. This company's culture is to take advantage of folks for their profit. To say I'm disappointed is an understatement. I'm still waiting for the callback...

Original Review: July 20, 2016

My great-great-aunt lives in New Orleans, and is 103. Twice a year, my grandparents fly down to New Orleans in order to pick her up, pack her, and bring her to her second apartment in New York during hurricane season. They always fly Delta Air Lines, and my grandparents use the Delta AMEX card for everything. They had me, their grandson, purchase their tickets to New Orleans. Right after they arrived, my great-great-aunt fell, and cracked a vertebrae, so obviously, she would not use her return flight to New York. My grandparents called to request a refund for her ticket (not theirs) to New York. They called Delta and a representative for Delta assured them they would get a refund.

Today, my grandfather called Delta and talked to one of the people on reservations. She said that a refund would NOT be available due to it being a non-refundable ticket. My grandfather explained the situation, and the person said that a flight credit would be available to her until June 15, 2017. He stressed that she would probably never fly again in her life, and asked them if he was allowed to use her ticket credit for somebody else, and the agent could not do anything. They are very disappointed, upset, and angry with Delta Air Lines. I might have forgot to mention that my great-great-aunt used to be an attorney for Delta. Some way to show gratitude for consistent loyalty.

When I asked him why did he changed from a refund to a voucher he became hostile repeating "mom mom mom" trying to talk over me. I said to him "you can stop calling me mom cause I can hear you and understand you perfectly. I'm not deaf, now explain to me why all of a sudden it changed from a refund to a voucher." He threatened to disconnect the phonecall because I was questioning him about his error, I asked to speak to a supervisor like 4 times before he decided to transfer me to one. Then the supervisor David gets on the phone and is just as arrogant and short as his employee. They should both be fired, when I asked him why his employee told me one thing and then told me another he didn't answer me either. He kept repeating "you can either have it in the form of a voucher or a refund. Which one do you choose."

I've heard some stories about this airline but as I can see they're true. And to add insult to injury I asked for a refund and David intentionally puts me on hold for another 30 to 40 minutes stating he was having some issues with completing the refund. You should be ashamed of the staff that you hire and the way they represent the company. Let's hope the flight isn't like the customer service representatives.

The flight finally got the all clear from maintenance and "Delta engineering." No longer could I get dinner for my children, because our layover was cut to only an hour. We boarded the airplane, quickly. Only to sit and wait for nearly 2 hours on the taxi. Assuming we will be cleared then for take off. Although, now it's the fault of Atlanta airport, according to Captain **. "Not to worry" the flight attendant says, "Delta will automatically rebook your flights." So yet again I will lose $600 and arrive at 12:35 in the morning, with two children who haven't eaten since 11:30 am. Delta unfortunately has let us down again!

Then the next day, the Memphis-Atlanta flight DL 1778 was announced to be delayed by 25 mins. I thought I should still make the NY connection flight. We were boarded on the flight after the 25 mins delay. The flight starts moving on the runway and after a few mins, instead of taking off, the plane stops moving. And then they announce that the permission to take off to air has been received one hr from now. We were made to wait inside the flight, in the middle of the runway for 1.5 hrs before the flight took off.

By the time I reach Atlanta, I missed my NY flight by a few mins. They put me on a morning flight for the next day. They said they can't give accommodation because it's not their fault!! No food voucher! Nothing! All the food chains were closed by that point. And I starved. I finally found a Mini suite to finally take some rest, but paid $130 for it! The 25 mins delay was apparently due to weather but what about making us sit in the place for 1.5 hrs because you haven't got some permission to take off?? The next morning I landed in NY literally sick, with a really bad headache and ready to throw up due to all the sleeplessness and starving.

While we were given some sorry excuse about weather as if Hongqiao airport was in another city other than Shanghai, sometimes we were given no explanations at all as the time continued to pass. The latest, while sitting on the runway for 45 min being air traffic control, seemingly we were the only ones who had not taken off. We arrived in Shanghai sometime after 7. By that time it was still grey and we were hopefully the other flight would wait for us. That turned out not so. On top of that we had to pick up our own luggage. Why is it that Beijing, Shanghai, two supposedly most advanced cities in China, and Delta couldn't organize for the luggage to go from one flight to another flight? My friend who flew China Southern to LAX had NO issues like such. The luggage went from Chinese city A to B, to LAX with no problems transferring luggage from one carrier to another. Absolutely sloppy Delta.

We were left with instructions to get our luggage and head to the 3rd floor for further instructions. What a surprise when I got to the third floor after waiting a half hour for luggage and Delta had no emergency team to notify anyone of anything. By that time I and others still had no idea if our flight to LAX (DL186) had left or was still waiting. I was funneled between 6-8 people and many different desks to find answers and then deal with the ramifications of missing a flight. No one wanted to take any responsibility. I even had to fight to be given a hotel since in the end I had to re-book my flight. If Delta is going to arrange connecting flights through a partnered airlines it is best to choose one with a reputable account. The fact that there were no Delta staff waiting for the passengers from flight MU271 also shows very poorly on Delta. This is the 3rd incident with Delta where no one seems to want to take any responsibilities.

I have experienced both missed flights and food poisoning on DELTA. I have one credit flight with Delta that I must take and after the credit is used I will not be flying Delta again. I will find a reputable carrier with benefits and proper customer service. I'm absolutely appalled. As I write you a day later I have yet to leave Shanghai and am awaiting yet another flight. This time it's not even direct to L. A, further delaying my arrival home. Delta has lost a SkyMiles customer due to repetitive issues with no compensation and no ACTION to apologize on behalf of Delta.

I went back to the airport and was given another voucher for the Holiday Inn. Got a room for one hour and had to return to the airport to get my flight to Hartford. Just to be clear I arrived at LAX at 6:30 am 7/2/2016 arrived in Detroit at 4:00am 7/3/2016. Most of the time I was standing in line throughout the whole day. At the first Hotel they had took in 42 rooms for Delta and the second hotel had more. How many people got displaced? Who knows. I will never fly Delta again.