Delta Air Lines Reviews

And to top it all off, Delta was NOT willing to provide vouchers for hotels in the NYC area. Gate agent provided boarding passes for the next days flight out, did not go above and beyond at all. I did ask if any other airlines were available to Syracuse that evening. I know in fact there are. No response.... This is not what one wants to experience at 10:00pm. We were also told there would probably not be any hotels available due to the holiday (Labor Day). I luckily found a room on my 2nd phone call. I guess I should feel lucky myself and flying partner found a room. The other 4 slept in the terminal and handled like champs. I will be avoiding Delta at all costs in the future, as they DO NOT care about their customers, only those who purchase those prestigious 1st class seats. Not the way I wanted to end a great vacation.

Told me to get one of those travel pillows to make my trip more comfortable and not fall into the seats next to me! Filed a complaint on Delta.com. Responded to why the flight may have been changed, not my seat assignment. Went on Twitter. Someone responded, but again said they couldn't help. Call customer service again, asked for supervisor. Mark was able to give us aisle seats on our long haul return flight but said he couldn't do anything about our long haul to Europe. Said I had always been assigned to center seats.

I told him, I did NOT pick those seats! Customer service put us there and that I wanted different seats. The seats I originally booked. He said I was getting transportation, no seat was guaranteed. When I asked to speak to his supervisor, he said she does not take phone calls. I asked if there was another person, venue, to called to get this resolved. He said no. I said there must be. Other industries have places to make complaints. Surely, it couldn't matter to him if I went another route. He got defensive, said I was out of line for questioning his desire to help me. So my only recourse is to wait until I get to the gate and see if they can change my seat.

1. Disappointment. An email notifying me of the travel documents for the trip in December were not expected, so our party of 3 held up the line for baggage check-in while we waited, and the rest of the line waited 20 minutes to get us through the line at Delta.

2. Embarrassment. The booked shuttle had no name or information available at the Las Vegas airport to determine where and how to be transferred to our hotel. We waited 25 minutes, while the rest of the passengers passed us by. Finally after calling the shuttle, a van with very small print had someone wave us over to their vehicle.

3. Confusion. The line at New York New York hotel was 20 people back at 5:00 pm. When we finally checked in the $26 per day fee was expected, but information about the newspaper, business center, and exercise room was not forthcoming. The reservation desk also tried to "upgrade" us for another $25-$100 per day, which we were able to decline.

4. Rejection. We attempted to use the business center to print some documents and ended up being charged another $16.

5. Frustration. For two days we did not leave our room until 3:00 pm, and returned 10 hours later and the room and linen was still not changed. We contacted the front desk and was only able to secure fresh towels.

6. Inconvenience.

We were then told we would have to wait 3 more hours until they flew in a new staff of flight attendants at 10:30pm. When they arrived (7 hours after our initial departure time) we reboarded the plane, and guess what? The plane was STILL malfunctioning. The SAME problem was not fixed, even though they had 3 extra hours to test it after they made the announcement that it was successfully repaired, while we waited for the new flight attendants to arrive.

We got off the plane and were given vouchers to a hotel which we arrived at at 1AM. The room vouchers were for queen beds not double and I did not want to sleep with my travel companion so I was forced to sleep on a couch. When I asked the receptionist at the hotel why I couldn't have a double bed she said the vouchers from delta didn't allow for that.

When I called to rebook our flight for the next day, we were told there was only one flight available (with a transfer and horrible travel time and duration). I decided to look online myself and found MANY, MANY other suitable flights for 4 passengers that the Delta rep (with an attitude) couldn't find on her own. I got a supervisor on the phone to book the flight and was offered a $150 delta voucher per person (which at this point are worthless because why would I fly with them again)? And why do they offer $1,000 to passengers willing to give up their seat on an overbooked flight. This passenger only had to wait 6 hrs to get the $1,000. I waited INVOLUNTARILY 9 hours in the airport and then overnight to depart on a multi-flight leaving the next day, also losing my direct flight option....for $75??

The kicker to the story is the next day I had a feeling there would be an error with the vouchers since that is how everything was going so far and I was right. Delta had no record of a supervisor giving us $150 vouchers and said $75 is the max we would receive. A similar flight cancellation happened to a friend on Jet Blue and she got a 5 star hotel and a $400 voucher. I warn everyone reading this to fly Jet Blue or any other airline other than Delta.

So I ask to speak to a manager, her respond, "for what you need to speak to a supervisor, she's just going to tell you the same thing I'm telling you." This is unacceptable. I wish I had her name at this point but since all the calls are recorded I'm pretty sure you can go back and listen to it. After arguing with her she then passes me to the supervisor by the name of Ruth who then tells me there is basically nothing that can be done because Delta airline won't let me board because I don't have the card. She then processed a refund for my flight and now I have to wait until my bank is able to process. In the meantime I have no flight. Very convenient. Attach to this flight was a one way flight coming from Santiago, Dominican Republic for my 6 year old who was bought the same day with the same card, but for some reason on her reservation, it doesn't require to show the card. I don't understand how. SO today I called to cancel the flight for my daughter and the manager is talking about a penalty for canceling the reservation. She also states that is not fair that I was able to buy my flight some where else.

At this point I'm extremely upset. So at this point I only have a one way flight to go and no flight to return because now I have to wait for the money to be available to purchase my flights to return and very high cost. Thanks to Delta. I'm going to contact consumer affairs with this issue because the way I was dealt with is disgusting. It's not fair to me that I have to go through this stress all because Delta's rep don't know how to communicate with the customer who are paying to use their service. This is going to get escalated because it is truly unfair. Very Very dissatisfied.

When I arrived at the outside terminal, the curbside check attendant advised me that all baggage check in was inside. When I walked in, there was an “expeditor” agent who told me to stand in line when I asked her where the baggage drop off was since I already checked in online. Since I knew, I could not wait in what appeared to be a long line. I went up to the counter to ask if an agent could help me expedite a baggage drop off. I was then told to go walk over the other side (right side from entrance) so someone could help. When I did that, the agent told me walk over the other end of the counter. Then that agent told me to go back to find the supervisor with a red jacket back to the other side (left side from entrance).

By the time I got the supervisor’s attention, she said she was busy and that I had to wait my turn as there was another person she was helping. The agent who was accompanying the woman with a red jacket, **, told me cut off time at JFK baggage check in is one hour and that 45 minutes is only available in LGA and that 15 minutes is a privilege grace period and not a rule Delta must abide by. They tell me to stay put and wait at the counter while they both walk away from me to the other side of the desk and say they would return.

Meanwhile, additional precious minutes have elapsed with total chaos and each agent telling me they had no authority to help me check in my bag. At about 7:25 am, I am still in complete desperation for someone to give me some help and assistance. When I find the other agent on the other side of the desk, she says she will have to book me on the next outbound flight. Meanwhile, no one has given me any information about when the next outbound flight to MSY is.

By the time, I walk over to the other side of the desk to find the agent, **, who was the red jacket supervisor, she says she will help me but says the next outbound flight is at 6pm from JFK but LGA flight is at 10 am. When she looks into the change fees, she says unfortunately since I have an award ticket, she cannot override any fees and calls the award desk rebook which says the change will be an addition $150 and 7,500 miles. Since this was a business trip for a one day trade show in New Orleans, I could not afford to be rebooked on an evening flight from JFK. I had to get on the flight from LGA and was rebooked on flight DL5973 and took a $38 cab ride from JFK to LGA.

I am appalled by the total lack of professionals and customer service from entire team of agents all working that Saturday morning at JFK. There were about 4 or 5 agents I asked for help and NO ONE initiated any responsibility to help me. Had one person took an initiative to help me in the very beginning, I do not think the sequence of events would have occurred. I have been a fan of Delta’s marketing initiatives, the customer focused “first class” service and mission statement from your CEO in these past few years, especially since your merger with Northwest Airlines. However, this incident has left me questioning if I will ever decide to take another flight with you, part ways with my long standing membership as a Delta Skymiles FF program member and will be canceling my American Express Delta credit card which I've enjoyed these past five years.

This is the first time flying in my past 25 years that I've encountered such horrendous and appalling customer service and lack of professionalism. I have never been charged so much for change fees for rebooking (especially confusing for award ticket which used to reward customer with most flexibility for the ticket). I will voice my dissatisfaction actively and truly shame on the entire team of Delta employees who was working that Saturday morning at JFK during check-in, particularly the supervisor with the red jacket. It’s totally confounding to me that you can run an organization who are not properly trained for customer service. Has your bottom line, profit making become so important in the airline industry that customer service standards have sunk this low?

Since then I have received no update on when to expect my luggage to arrive. I talked to a Delta baggage rep on the phone - she had no update. No updates online, either. Delta only operates one flight a week to and from Roatan. I sincerely hope they are not expecting people to wait an entire week for the luggage to arrive - especially since I'm returning to Roatan next week (I live there part-time). I'm normally rather pleased with Delta (I've never had a really bad experience with them until now). But they've really dropped the ball on this.

Phil and Fran **

Original Review: Aug. 21, 2014

My wife and I were on Flight # 2514, from Vancouver, BC to NYC-Kennedy, on an overnight flight, which left Vancouver on August 14, 2014 at 10:20 PM. Our confirmation numbers were ** and **. We had purchased economy comfort seats because of the long overnight flight at an extra cost of $178.00 for the two seats. Our seats were 11E and 11F, a window and middle seat. I sat in the middle seat and my wife had the window seat.

The flight was completely full. The gentleman who sat in the aisle seat, 11D, was extremely large, probably 350-400 pounds and 6’4”-6’6” tall. I am sure he purchased an economy comfort seat because of his size, as it is unlikely he would have fit in a regular seat. He had to request a seat belt extender to be able to use the seat belt. He encroached on my seat space to the point that I had to move into my wife's seat space, leaving the arm rest that was between her seat and mine in the up position. I could not move at all in my confined space and was extremely uncomfortable the entire trip.

My wife, Fran, was equally as uncomfortable because I was forced to encroach into her space. I would have asked to be reseated in another location on the plane; however, there were no seats available. I would have also asked the gentleman to move over, however, that was impossible as he was already encroaching into the aisle as much as he was encroaching into my space, so there was no place for him to go. I am not discriminating against obese oversized people in my statements here, as they have an equal right to fly, as much as I do. But I don't think a person has the right to encroach on another passenger's space, especially when we had paid to get extra seating space for the long flight.

I looked up Delta's policy regarding space for oversized passengers. It appears that you have a policy to protect those oversized passengers, but nothing to protect passengers who are encroached upon by such oversized passengers. It is not fair that we had to be terribly uncomfortable during our long flight because an obviously oversized passenger caused that discomfort, especially after we had specifically paid an extra charge so that we would have extra space for our comfort.

We would ask that Delta refund the money to us that we paid for the economy comfort seats, since we received no benefit or service for the money we paid. Also, we think you should establish a specific policy, as other airlines do, for the benefit (comfort) of all your passengers so that they are not made uncomfortable by over-sized passengers.

I sent the above-letter to Delta after our experience last Friday. They responded with the following email.

RE: Case Number **

Being cramped during a long flight is not a good experience. I’m sorry you were uncomfortable when you were seated next to a large passenger. Here are the guidelines we follow to help make a large passenger, and the people sitting nearby, comfortable. Sometimes, we ask the passenger to move to a location in the plane where there’s more space. If the flight is full, we may ask the passenger to take a later flight. We recommend that large passengers purchase additional seats, so they can avoid being asked to rebook and so we can guarantee comfort for all. I apologize for the inconvenience caused to you and your wife.

Your comments are very important because they highlight areas where we are falling short of your expectations. I have shared your comments with our In-Flight Service team, so they can consider your experience when making needed changes to improve our service.

Bonus Miles

While I'm unable to honor your request for a refund, as a goodwill gesture, I’m adding 5,000 bonus miles to each of your SkyMiles accounts. They should be transferred into your accounts within three business days.

Philip, you are a valued customer and we hope on your future travel with us, you will have a wonderful experience.

Regards,

Patrick **

You Share, We Care

I did some research on the actual value of the SkyMiles Delta "gave us", and determined that their value was about one cent per mile, assuming we could buy a ticket on a future flight with SkyMiles, the value would be $50.00 for each of us. Of course, we don't have the additional SkyMiles necessary to buy a ticket, so the value of what he "gave us" is essentially nothing. Mr. Columbus gave no justification for not refunding the extra money we paid for "extra space", even though he obviously knew exactly what the problem was. Delta's policy, if it is a policy, is not one that was enforced in this case, and had I made an issue of the matter and refused to sit in my assigned seat as the plane was getting ready to leave, I am sure we would have been asked to take a different flight, not the over-sized person next to me. But I wanted to get home and decided to just "suck it up" and put up with the discomfort until we got home. It was a miserable experience that no one should have to put up with, especially when we had paid additional money to get "extra room" on the long overnight flight.

After looking through the many complaints against Delta and the common theme of arrogance and lack of caring for it passengers, I decided to put this all on your site to let people know this is what they can expect from Delta. If others think we have been unfair in our assessment of how we were handled by Delta, they can proceed to book flights with them. For us, it will be a long time before we we ever book a flight with Delta again.

It was during this time together, my wife and I asked about, "How do we handle the balance of the trip and gratuities paid?" Officer ** said, "Once you get settled in Atlanta, call Royal Caribbean and tell them what has happened. I am sure they will help you. You should not lose the balance of your cruise." This statement was repeated in some form or another from all front desk personnel from Diana **, Ana **, to Cherise **. After working with the Customer Service Staff and hearing those words repeated over and over from different Royal Caribbean personnel in such a trying time, we knew we selected the right cruise line.

However, Delta Airlines were not as helpful. Faced with a son in ICU/Emergency, Delta Airlines offered No assistance, No recommendations. We were offered only two "ONE WAY" tickets at $526.00 each. In addition, Delta also claimed return flight tickets from Fort Lauderdale valued at $141.00 each. With no options and filled with grief and worry for our son, we had to get home. We were loyal customer of Delta. I cannot say that now.

1. When I checked my bag at LGA on Saturday July 24 @ approx. 0645 hrs, when I paid with my debt card, I soon learned that I was overcharged by $120.00 because the sky cap charged me for the people behind me. When I called to inquire about those charges I was told three different things about the refund. After an hour and a half of my vacation I was finally able to speak with a manager. She explained it would 10 business days which is absurd.

2. We took off 30 minutes late due to more baggage problems and when we arrived at Minneapolis/St Paul the steward stated, "Well we are only 10 minutes late," and laughed.

3. When I was departing Omaha to Detroit the flight was at 1715 hrs. I received an email at 1645 hrs to stated that the flight was delayed but you have to be at the airport an hour or more early.

4. When I was scheduled to depart Detroit for LGA at 2100 hrs we boarded the plane but sat there for a half hour with NO air nor explanation. Finally we were told we had a plane but no pilots because they have not landed yet.

Ultimately, my husband got on the phone with someone in the US and, after spending an hour on the phone beginning at 4 am NYC time, they acted as though they were being gracious in re-booking the following day and waiving the fee. The manager at the service counter in Istanbul, Mehmet **, as well as his subordinate who refused to give me her name, could not have been more rude and offensive. I have honestly never been treated so shabbily as a customer. Furthermore, Delta continues to insist that, as I arrived at the counter late (which I was not by the airport's clock, and at worst I would concede that I was possibly 30 seconds late), and the travel agent didn't book the two legs on a single ticket, they were acting graciously by getting me home at all.

The truth is that they were trying to bounce as many people from their overbooked flight as possible without compensation, and closed the counter a few minutes early. Incidentally, the prior time I flew Delta overseas I had another horrible experience, which included lost baggage on the way there and a 12 hour delay plus unscheduled overnight stay in Atlanta on the way back.

By the time the rest of the family got to the gate, the plane has already taken off 2min earlier, which is 5min earlier than departing time! This kind of customer service is unacceptable! While on standby at LAX, we see that all gates' agents ALWAYS page for passengers' names and wait until the last min to close the door. Obviously this gate agent at SJC does not care about customers. In that case you need a new job, you should not be working in the service industry, Mrs. Chunghee **!

Southwest also provides compensation - NOT DELTA - because of the travel time, the hotel in Barcelona is booked during those extra days - so now we have to rebook our travel plans and pay $200 fee to Hotwire for changing plans (yes we paid for the insurance, and that is why we are only paying $200). Rest assured, we are NOT rebooking with ANY Delta or Delta related companies. What a terrible company - no matter who we spoke with, customer service was rude, arrogant, and conveyed the message that they had all the control and decision making power. Well, they don't, I don't have to fly Delta ever again.

When I finally got to the counter (10:42), the woman who issued us our passes told me "I needed to calm down" when I never said anything bad to her at all, I was simply frustrated with dealing with a fidgety 9-year-old in a line that took a long time and then getting my face slapped by Mr. M with him helping the people directly behind me. This woman said she was not going to help me. My frustration was not due to her and she would get someone else to help me if I didn't calm down. When we finally got to TSA security...yet another Delta attendant moved a couple through security...again before my party (which was standing again 1st in line waiting to be helped) and then they proceeded to have problems with TSA agents due to a ticket name problem, further holding us up, which is not TSA's fault, it is Delta's because they shoved these people in the front of line and then did not explain to security that the ticket was issued under maiden name.

I feel my family was treated very poorly. I feel upset that your attendants will tell me to calm down after another attendant basically skipped us in line 2x. We were all in line and we were all in a hurry. That was unfair to put an already sad going away to make it more stressful by having us arrive at the gate at end of the boarding process (almost missing our flight) after being in the airport well in advance of the flight. Please take note that I travel at least 120,000 miles a year and after several Delta issues over the last year as well as crappy miles receipts, I am now choosing United over Delta whenever I possibly can. I just recently booked a trip to Asia and back (16,000 miles) and was excited to see the United and United/Air China flights populate rather than Delta. Unfortunately, I have to choose the Delta Partner in Vietnam (Vietnam Air).

If you are going to cancel a flight due to weather then I hope as you know, there should be bad weather. With 24-hr weather coverage on TV and weather available on any Cell phone, we as a general public are well informed. Here is my counter offer, on the main trip PIT to SJU, 3 open tickets to Puerto Rico, and as for the cancelled flight, I just want the $310.00. I was forced to pay for the Holiday Inn JFK. This trip has put a huge strain on my wife and I, while I know you could care less about why we went to Puerto Rico but it was not for pleasure and if I had thought it out I would have done a bereavement flight!

Their message back to me: "Hello Bryan, thanks for your reply. You're right. When there is a flight delay or cancellation, you should have been notified. I'm so sorry you weren't. When a schedule change happens, please know we make every effort to notify as many passengers as possible - as soon as possible. As mentioned in my previous email, we do not refund passengers if our flight is interrupted as a result of climate reason as this is beyond our control. Respectfully, I must decline your reimbursement request. I can identify, you are upset and this is not the answer you are accepting.

"For future reference, please sign up for Delta, flight notifications. Its the best way to make sure youre notified quickly. Also, please double check that your profile is up-to-date. I appreciate you for choosing Delta."

When I think of someone carrying white powder, I am thinking drugs or worse. I know the flight had been delayed for 2 hours, maybe that was why it was overlooked. I have no idea. Maybe I should have said something but with the delay, people were anxious and I was concerned about that. But in today's age of terrorism, it should have been handled differently. I do know that after smelling that powder, I started to sneeze and during the flight my sinuses closed up giving me trouble equalizing the pressure in my ears when landing. This morning (7/24) I woke up with plugged sinuses and a mild sore throat. I am not sure if these are related to the powder or not.

Responses from Delta indicated it was not their responsibility, it was TSA's. Emails with TSA blame Delta. Neither organization will investigate or take responsibility. I was out of work for a week with a serious sinus infection, been on 2 different antibiotics and still have effects from the flight. It bothers me that no one will investigate or even consider this an issue worthy of their concern.

As a side note, while I was discussing with the gate agent (a couple hours later) to make sure our luggage would get to Wichita with our next flight. Another passenger came behind me thinking he missed his plane (a different flight but the same gate) because he was 10-15 minutes after the scheduled departure time. The same gate agent said no problem we are waiting for you. She opened the locked door and let him out to the plane and she thanked him being a loyal first class customer.

Then we were told by the gate agent that our Atlanta connection of the returned flight was too tight with a good chance of missing the last flight out from Atlanta to Boston. After frantically discussing the situation with a Delta representative at the service desk to move up the return flight, we were told either pay $150 per person to change or wait until Sunday to pay $50 at the airport to change as a standby passenger but no guarantee of getting two seats. Knowing we just missed our flight, the agent did not offer to discuss the matter with her supervisor to make an exception instead told us to call the help line to see if we could get some help there instead. There was no one standing behind us so I don't know why she wanted to send us away to the help line. Because of the last minute change of flight plan, we were assigned to the very last row of each flight (even separate seats on the last flight). I would expect Delta to offer us priority seating to compensate for our inconvenience but instead added to our suffering.

On the day of the return, the Wichita to Atlanta flight was delayed 3 hours and again led us to frantically changing flight so we would not miss the connection and get stuck at the Atlanta airport. When we arrived at Boston and picked up our checked luggage (made by Victorinox Swiss Army, used only once or twice), we found the luggage was missing one of the four wheels. When I reported the matter to the ground agent, she pulled out a pamphlet from Delta and pointed me to a paragraph saying damage to the luggage wheel is not covered by the airlines. When I asked for a statement so I could make a claim with the insurance, but she refused. We checked some government publication later regarding consumer protection; it clearly stated the airlines are liable for any luggage damages including wheels. With the above experience, I don't think we will be flying Delta again anytime soon or never.

Response I got: I'm really sorry about your recent flight disruption. I'm happy to review your request for a refund of **. We're not able to process a refund as this ticket was fully use]. We appreciate your business and hope you'll continue to choose Delta, our Connection Carriers and our SkyTeam partners for your future air travel needs.

My response to Delta: Other Passengers from this flight were at least offered gift certificates. Why are you holding prejudice against me and offering others including my wife and not me!? Do I have to take this to a public venue? For some reason I am getting treated different than the other passengers on this flight. Why?

If airlines are doing good in revenue and having full flights, they should not get EGO and pay attention to senior citizens specially who have medical situations. I will never fly DELTA anymore myself, I am going to let all my friends not to use DELTA for their parents at all. I wish I had listened to my mom and booked her on LUFTHANSA as usual. They never had any issues with that airline. They have been coming every year for last 10 years.

18th july 2014. DL 2224. PHX-DET was ok, but further flight towards BUFFALO/DL 4150 was cancelled as captain was nowhere. Had to wait for more than 4 hours. The flight which was rescheduled was further delayed due to last moment mechanical issues. A journey which was meant for 6 hours turned to end up in more than 12 hours. Yet again, my travel was delayed and inconvenience caused.

Our vendor, Ironhorse, would not answer their business phone. Delta baggage service agent, Don, advised you the bag was out for delivery and that you would be contacted by Ironhorse. This did not happen. Numerous phone conversations with Don did not produce results. 2000 bag not delivered, 2230 bag not delivered. You repeatedly called Ironhorse, they did not answer the phone. At one point Ironhorse answered the phone but only after the call was made by you with an unblocked number. Ironhorse advised you they do not know where the bag was but it was out for delivery. You asked Ironhorse to contact the driver. Ironhorse supv. said he was unable to because the driver does not have a phone.

13 hours later the delivery service arrives to your residence in a personal car with his wife. Mr. ** tells you that he just picked up the bag for delivery to drive it your residence. Wife gets out of the car using profanity telling you they were doing you a favor and if you don't like it to call Delta. Mr. ** and his wife sat in their vehicle for 15 minutes videotaping your home.

You asked to be refunded the 100,000 air miles used for your daughter's Brazil trip. I will be contacting corporate to get the approval to do this for you. I will be contacting Ironhorse to lodge an official complaint from Delta for the actions they failed you as a customer and the treatment you received from their employees and from the spouse of the employee who should have never been there. I will keep in touch with you via email correspondence and I will let you know of any updates and further communication. I have your SkyMiles; this is the number you used to purchase your daughter's ticket.

Please do not hesitate to contact me my name is Patricia ** (I go by Trish.) My office number is 602 681 0348. Should I not be in the office leave a message and I will return your phone call. My days off are Friday and Saturday. Should you call on those days be assured I will call you back on Monday unless you do not mind to be called on a Sunday.

We have tried to contact Patricia for 2 weeks. She won't return phone calls or emails. Don't take a chance with your safety or your Baggage!!!!!!!!

I complained about the cost of the refund to Delta. They used to charge $150/ticket, which is pricey, but reasonable. Their answer was, essentially, they performed marketing research which says it's OK to charge these kinds of fees - not a very satisfying answer to someone who has been a frequent flyer with Delta for several years now. Delta has taught me a $4000 lesson: Never, ever purchase expensive tickets on this airline because if anything changes at all - tough luck. These people have policies designed to keep your money without providing anything of value in return.

It was the worst customer service ever experienced, nobody helped us and a staff member even threatened us. Obviously we had to pay for the pre-booked night in San Jos (over 230$), we suffered considerable discomfort in the cheap hotel, we had to flight coach, we started our holiday in the most miserable way and to top it off, my husband's luggage was missing (found after 24 hours). For all this, we got a ridiculous 87$ refund and no apologies whatsoever. Delta is the worst airline I ever traveled with and from what I read on this website I am not the only one who suffered due to their appalling customer service. Luckily, we do not live in the States and will definitely fly with another airline for our next holiday.

Big problem... when they do that to you, we thought Delta would have a free shuttle from Haneda to Narita - THEY DON'T - you pay a private airport shuttle $33.00 apiece ($129 for the four of us). Then they neglect to tell you that you get in AFTER the Narita airport has closed, have an 11 hour and 55 minute layover - and despite that, they don't put you up in a hotel like Northwest used to! They also don't tell you that you have to exit the airport, picking up all of your luggage and clearing customs and immigration - not a short process. The Haneda airport doesn't even provide that $33 shuttle to Narita until 6:25 am the next morning, so you are stuck with all of your luggage at the airport, until that bus comes (or you can pay a fortune to get a van-cab to take you somewhere in Tokyo).

And the Delta agent in Tokyo had zero compassion and was of nearly zero help. When I asked her if Delta provided a shuttle from the Haneda airport to the Narita airport, she actually smiled a bit and said, "No, you must go to the desk outside (of the immigration and customs) and purchase tickets". Talk about a terrible thing to do to customers. And forget about the airlines meals you used to get on the long-haul flights... Delta gives you one "full" pseudo-dinner after leaving LAX and then all you get the rest of the flight is a tiny egg sandwich and a yogurt before landing. Served up of course by the most unfriendly stewardess in the fleet (total conjecture of course - there may be worse). We watched her make her way down the aisle - this person or that person would thank her, and she wouldn't even turn to give them the time of day. Completely and utterly rude the entire flight.

Talk about an airline taking a turn for the worse. In all my travels over the years with Northwest, it was nothing but a pleasure - a far cry from the service we got from Delta. That's the "Delta Difference" I guess (To be fair, the flight crew on the leg from Japan to Saipan were completely professional and friendly). And for the record - the travel date for the above complaint was July 13, 2014 departure from LAX - arrival in Saipan on July 15, 2014.

Finally made it to Philly. Coming back Sunday morning, plane left on time, get to ATL @ 9:50. Get to next gate check in, ticket agent did not tell me that my flight had been cancelled until another passenger came and inquired about the same flight. He came over and informed me, "I heard your flight has been cancelled, go to ticket service to reschedule your flight". The ticket agent says, "your flight was cancelled (NO explanation) and you will be booked on the next flight at 4:40. That's the only other flight". I was not offered a food voucher or apology for all of the inconvenience caused by Delta. I have flown for many years and this was worst flight I have every experienced. I am disabled with arthritis in both knees, and I didn't know that the transporters expect a tip when they get you to your destination. Their TSA agents are very Rude. I will never fly Delta again.

The other thing that happened in this flight was that two people that were seated in front of me (regular seats not first class), they had gone to the bathroom in the front of the plane and the flight attendant let them, but when I tried, the same flight attendant stopped me and told me to go to the back. When I tried to tell her that the bathroom was full she didn't want to hear me. She just told me very rude go to the back- let me tell you that the people that she let go were white but I am hispanic. I do not know if this had anything to do with it but it sure felt that way.

On the flight of 06/30 from MIA to LGA (DL1982) the same thing with the seats happened but this time I spoke to a lady at the counter and she changed the seats to be together. As a matter of fact our original seating was for 22A and 22B and she had us seated at 9A and 9B. In all fairness, perhaps I should've given delta 2 stars because at least the return trip was ok, but because of all the changes and the rudeness, they do not deserve not even one star.

I had a visa nightmare. After I went home and took care of all the important matters, I had time to process everything that I had just experienced. Upon checking my baggage, I discovered what I thought I obtained as a proper visa, was not valid. I applied for and paid dearly for a 10yr multiple entry visa to India. Which I soon discovered was not the case. The 2 female workers attending my baggage check in revealed to me my visa was a '10 month' visa and was expired. I was so confused because I did not believe there was such a thing as a 10 month visa. I only used my visa once last year for India, and they told me there must have been an error on the visa dates, and that this sometimes happens. They said sorry, nothing we can do and just talked among themselves.

I was in shock at what just happened to me. I asked what can I do. They just said there is nothing and handed me a red card with Delta's number. I asked for a phone to hurry and call my son who just left. They placed the phone on the counter and one of the girls told the other there was some celebrity on the floor. The woman who informed me of this nightmare, suddenly just walk away to go see who this female. I was struggling to place the call. Occasionally they would look over at me. I asked please help me, I cannot connect. Then the other worker said, you must dial 91, then the number. The call was still not going through. Then the woman who originally assisted me came back and she had a signed autograph of some blonde female. I could see the name 'Jessie' signed at the bottom.

Each second, my son was driving further away from the airport and still I was not able to reach him. They continued to talk to each other about the celebrity, leaving me with no support. I finally was able to connect with my son. I just felt very shut out, alone with my problem and neglected. This to me was very insensitive, unprofessional and if I was an employee, I would never have treated your customer this way. I would have done everything to try to comfort and support in anyway possible.

Meanwhile, the gate attendant called repeatedly for assistance at the gate! The "help" people gave us all an 800 number to call with more rude Delta staff and the "help" counter complained about each disgruntled passenger as if this was somehow the passenger's fault and they shouldn't be raising a ruckus about having to spend the night in the Minneapolis airport. Although it was still afternoon, I don't think anybody was rerouted on a different flight, myself included. Many of the Chicagoans just left and rebooked for another day. Those of us not from Chicago were pretty much hosed.

To add insult to injury, there was a later Delta flight to Minneapolis next to our gate. When Minneapolis opened back up, that plane boarded and took off before ours. Apparently Delta was more concerned with "on-time" records than passengers with connections in Minneapolis facing a night in the airport. The other plane left 40 minutes before we did and I missed my connection by less than 30 minutes, as my connecting flight has been delayed as well.

We arrived in Minneapolis around 9 p.m. By the time I "raced" from one end of the terminal to the other to see if I could make my flight (Delta personal couldn't give you any flight information.....all they could do is steer you to their stupid phone app that kept freezing! )....then went to the other "help" counter also staffed by two personnel, the restaurants had all closed. Help consisted of a kit with a toothbrush and hairbrush, and directions to go to the center of the terminal for a mat, blankets and pillow. Once there, nobody knew anything and mats arrived without rhyme or reason and there was no indication if more were coming or when. Same for blankets and pillows.

By then, the Burger King reopened for about an hour so I went there to get something to eat, missing my opportunity to have a pillow. Hundreds of us spent the night on the terminal floor, on mats that were as hard as the floor. We were given a hotel "discount" coupon as a displaced passenger, but none of the hotels had room. The staff had said there were no hotel rooms when we were back in Chicago. We were not fed or anything else. Oh....but we did get a "nice" little apology from Delta printed on our new tickets saying they were doing everything they could! We were also told by help that our luggage would be sent on the next flight. When I got to Phoenix the next day, one bag made it and one did not. I flew back to the Midwest because my father passed away and packed away in the missing bag are his ashes.

I was told yesterday in Phoenix (6/29) that the missing bag would be on the next flight and delivered to me that afternoon, and no later than 8 p.m. I was given a reference number and a link to **. Since yesterday it has shown that the "bag is recovered" and "awaiting a driver assignment". It's 8 p.m. on 6/30 and I have no bag. The 800 number for the airline disconnects you after 10 minutes. The other 800 number I called put me through to reservations, where I actually got to speak to a human but he lied to me and said he would get me through to baggage and stay on the line till I got through. He dumped me back into the same baggage phone queue, leaving the call immediately and the call disconnected 10 minutes later like clockwork! I emailed Delta and WheresMyLuggage. The only thing communication I've had from Delta is a survey this afternoon asking me to rate their service for my "delivered" bag. I've heard nothing from the third party.

So far all I've seen with this airline is a facade of "customer service" that always directs you elsewhere: a phone app, a website or an unattended 800 number. There is no customer service and this is bordering on criminal the way they treat people. Honestly I feel like the character in the movie Titanic who says "Capitaine! Where do I go, what do I do? " and the captain just looks at her strangely and walks away. I used to fly this airline years ago when it was Northwest and although I experienced flight delays on NWA, I have never encountered anything like this. The CEO for this airline should be arrested, or have the decency to go down with the ship like the "Capitaine" in Titanic. Meanwhile, the whereabouts of my father's remains and my other bag are unknown and Delta is apparently unconcerned.

I too agree that we were fortunate and grateful for the crew getting us to safety. Stella from Delta provided emotional support for my children, snacks, and a direct flight to our destination with a different airline. This seemed to help ease our minds just a little to get onto another airplane. We were initially just going to walk away from our already paid vacation due to this traumatic emergency landing. I have yet to find reports of this emergency landing on news so I'm wanting my voice to be heard as well.

When I fly Southwest, they would announce on the speaker and try to rush me in even though it's only 30 minutes left. But I wanted to try Delta this time due to their price being just a little cheaper. I explained to her I really need to be on time for a tour in the West or else I would even have to pay more. I'm only a student why couldn't they be more flexible? I'm seriously in debt now just because of this incident, which could have been resolved more easily if they just let me through the check-in in the first place! I mean I wasn't even late, why did their agents act like they just wanted me to be late for the flight. So I can purchase another 500$ one??? That's very low, I'm super disappointed. I kept on filling out the "Refund Request" form online but it never went through. Please beware students out there... Southwest is the best!

Luckily, the incredible crew got us safely to the ground and we were met with several emergency vehicles and empty runways (I'm guessing that was in case we exploded/caught on fire). We were redirected to flights (where the gate doors were slammed in our faces because "there were no seats for us") and forced to wait in long lines to find flights out.

Delta's apology came with a $100 voucher towards another trip. When I emailed customer service explaining how insulting it was that they repaid us with a voucher not even worth 1/3 of my round trip ticket, they replied with a "sorry about your luck" response. Disgusting. I heard children beg for their life on that flight and thought for a moment my 3-year-old would grow up without her mommy. And I was given a $100 voucher to shut up. I refuse to stay silent about my experience and Delta's lack of care toward their customers. They sicken me. At least their plane crew and ticket counter staff are helpful and courteous.

Return: Bags taken because no room in overhead compartments, bags almost lost. Employees seem unhappy and stressed.

We ended up finding out that JetBlue had a flight going out that evening. We booked this at the expense of $230.00 per ticket. (We received $34.00 per ticket refund from Delta). This was a big expense, but our only alternative. Delta told us it was a weather issue. When we went outside to go to JetBlue, there was no rain and the streets were dry. Arriving in Boston, we found the same conditions. Why was JetBlue able to fly and Delta not? I posed this question to Delta. So far we have had several emails going back and forth. All I have gotten is canned responses and no explanation. We will never fly Delta again and discourage as many people as possible not to fly Delta.

When I did get to the counter, I was told that I have to pay $385.00 to get me on the next flight the same day but at night. I felt like I was being robbed in the broad daylight. It's easy to figure out that it is a money hungry company because I was trying to explain to that lady (Monik) that I have to go back to work the next day, but she didn't really care I will lose my job, because I didn't have that kind of money on me at that time. And what I find out later is that there was another flight that has been canceled and they moved all those passengers to our flight. That's why our plane was full, and instead of telling us the truth they made us feel like it was fault and we have pay penalties.

And how I find out that is because my family member was on that canceled flight. Now because it happened on Sunday, I had to wait the next day to get someone to get me money to pay that so-called PENALTY, and Delta has 2 flight a week coming to Dakar, I think. So we had to wait 3 days and pay 300.00 dollars for (FREE) and in my case I have now 3 days of unexcused absence with my job that I have to try save myself from being over Delta greed and arrogance. Now after I paid that (unjustified penalty), they got me on the Wednesday May 7 , 2014 but guess what? The departure was at 11:05 am and I suppose to be at the airport at 7 am, 4 hrs before the flight (never heard of that) so I got there at 7 am. Registration stated at 8:30am. I got done and went thru the security. It took me about 10 min to do all that.

Now Delta has their own security check point too. Delta checkpoint open around 9:30am (I wonder why so late because it's a handbags check point). After I went thru Delta security check point, I went to the waiting area to wait for the boarding that was around 9:45 am. Around 10:45 am, I told myself let me go and see why it taking so long, but guess what? I saw people still coming in till 11:00 am. I even ask some of those people, "What time did you get to the airport?" They said past 10:00 am. I was like, "Wow!! Really??" I was here before 10:00 am. She told me and some others that we were late and made us miss our flight and pay $300.00 each person, because we were about 6 or 7 persons at that time - because she was playing by the rules...

Now I told myself maybe MONIK not here today. I asked one of the security people if MONIK is here today. She said yes, and she even suggested to go get her for me because I was really mad at that time because I'm seeing happening with my eyes, but I told her, "It's okay, I don't want to see her ..." Now the plane was late that day. That's number one. We boarded past 12.00 noon. After we got on the plane ready to go, the captain be like there is an electrical issues, it shouldn't take long. We spent almost an hour waiting the plane to be fixed. I am cool with that ... But the only thing I want say is that they robbed us with so-called PENALTIES and who PENALIZE them when they are LATE?? That's not fair and I will never fly with Delta again. I will not advise my friends and families to do so, period...

Delta responded that they were "sorry". They don't care that I now had to get a hotel prior to our flight. They don't care that I could easily have missed our connection at JFK and thus our connection with our travel group to get on a train in Rome for elsewhere.

I called the 1-855 number and they said the next flight was at 12:10 (or something like this) and that I could be booked on this for a fee. She put me on hold (forever - by now it was about 15 minutes to my original flight) and then when she came back, she said that I needed to get with the people at the desk and they would have to check me off of the current flight (because I had checked in online, I guess) and they could reissue a ticket for the next flight and check me on.

I told her this was impossible because the computers at the desk were down! She placed me on hold once again (by now I am in tears) and this was also a long hold. I believe she came back on the line and told me that this flight in the afternoon was no longer available and she could get me on the flight the next day for the flight difference of $405!!!!! At this point I am at my wits end and I told her I need to check with my boss first.

To make a long story short, I ended up getting with the lady at the counter (the computers were finally up, it was about 11:45?) and I booked the flight for $405. I want that money back. In all past cases, if I am slightly late, I just drag all my bags through the line and check in at the plane. This was unheard of in my book. I have never, never, never had a problem getting on a flight when I arrived with PLENTY of time to get onto that flight! I've always been able to work it with the check in people to make it happen. There was NO customer service at that desk. None. There were SEVERAL other passengers who were just a few minutes late and were told to wait there and, "Oh, sorry, the system is down, call this number", and then they were unable to get on their flight.

To top THAT off, I found out the first flight I was booked on, I was "confirmed standby" so there was no guarantee I was going to get on that flight anyhow! I am a paying customer! I will be calling in a moment to try and get a refund of the ticket difference because I paid the money I was meant to for this flight; things could have been made to go right to get me on this flight but there was no effort from all involved to do so. The one saving grace was the lady who finally booked my flight who actually offered to go and get me a baggage cart to lug all of my baggage back to the curb! If I wasn't feeling ill, I would have been more on my game to demand not to pay for this ticket change but I was a little under-the-weather and this was so outrageous and confusing to me (never had this kind of situation in traveling in the past) that I just wasn't up to it.

Thanks for listening. I might just place this as a review on line.

• Fares? No contest. Check the fares of JetBlue US AIR and Delta and you would be amazed at the difference. Only business and government travelers keep the airline afloat.

Next time you scrunch into a Delta seat, arrive late and have an empty wallet. Remember this review. FLY BIG BLUE.

After more than 3 hours waiting, I was completely irritated as I had to work on the next day. So, I decided to call the customer service, and I was surprised when I was told that I can take flight to Miami and Tampa but I needed to get to the counter to get a ticket which was not possible as the line was so long and people at the counter were completely confused. I took the initiative to leave this room even though I have been told that I cannot come back again and I went up to another counter located upstairs. I was completely astonished when I found out there were more than 6 people working on this counter and there were few people waiting. I booked in 10 minutes a flight to Tampa.

My complaint is that I had to pay a taxi from Tampa to Orlando, and when I contacted the customer service requesting a refund, I was told that they cannot do anything! How this is possible? I booked ticket to Orlando and I was sent to Tampa and I had to pay for the taxi fees from my pocket. The agent who responded to my complaint used a sarcastic tone as he informed that he was sorry that I had to write my complaint. He did not address my issue! Anyways, I advised everyone to pay attention to this company. They have a worst customer service ever, and they can throw you at any place without any assistance. I am sorry that this company is considered as one of the biggest airline companies in the world. It’s fake company with incompetent staff.

How can they never provide them to you and then Claim sorry they expired. This is ridiculous. So like any reasonable traveler, I sent a note and asked for help after 5 days of waiting for response. What I got was 2 arrogant smart ** customer agents, the 1st response sorry but they are expired. They escalated to a manager. His response, “Sorry, we understand but all we can offer half”?? Really! Where is the customer service and taking credit for the error. After digging I found a lot of issues like this and the sad fact is that I need to now file a small claims to escalate this to get justice. I will see this through but they have lost a platinum member. Time to find an airline that appreciates their loyal customers.

Now CheapTickets.com has been sending emails to me saying that Delta demanded this $1666.80 amount from Cheaptickets.com, therefore, now I have to pay for this alleged amount without issuing credit to my account for any future usage. Cheaptickets.com has already sending emails to me and told me that this week they would be forwarding this dispute of $1666.80 to the collection agency. I have been actively called and asking to have this case resolved; talking with Cheaptickets.com 1-800-318-9152 dispute case processor Andrew and the lead John; both of them have not been even willing to manage and resolve this dispute in professional business manner.

I told them that I may be thinking of paying this amount trying to resolve this, but with the condition that at least I need to be entitled to have future credit or voucher to be fair. They said I have to pay and no credit would be issued to me, or else they would be sending this dispute to the collection agency this week. This is a very unethical business practice. And this is very depressed and stressful indeed to have such threats playing over a consumer. What should I do now? Will Delta care how their business partner Cheaptickets.com run their unethical business like this?

When it comes to talking to Delta's Customer Service Agents... You might as well be talking to a brick wall. That's when the song and dance begins. Oh were sorry for the trouble, and they try to be fair. Those passengers that abide by the rules concerning checked baggage are being ripped off. YOU pay to check your bag because you know the size is over the limits for carry-on. I'm sure all of you have noticed some people get their baggage checked for free. I'm not talking about those American Express card holders!

Its those passengers that know their bag is too big, and the gate agent checks it for FREE. I personally watched, and heard one man tell his wife not to worry about it. They won't charge them the $25 to check a bag. I could tell by the wife's reaction, she knew it wasn't right for her husband to do this. I almost said something to her when her husband was up at the gate counter, but I didn't want to embarrass her.

said, "Sorry for the problems, and here is 3700 extra Sky Miles for your account." I told Delta to keep the 3700 Sky miles.

Between the lack of seating at the gate, it was a full flight. Several of us had to sit on the floor close to the gate. After emailing back and forth with Delta's customer service. This is when my attitude changed concerning Delta. The ONLY thing Delta is concerned about is taking your money! This way Delta can replace its aging fleet with more USED airplanes. Just check online, "Delta's Aging Fleet."

Original Review: Feb. 6, 2014

We were supposed to leave Kona, HI at 10:30 pm on Saturday Night arriving at Kansas City Sunday Afternoon at 1:00 pm Central Time. They pulled away from Gate in Kona and returned an hour later when the 2nd Engine refused to Start. 4 hours later we were on our way to LAX. However, missed Connection to KC and were told we could leave at 7:30 pm from LAX at 7:30 They told us the Pilot was missing for our Flight. An hour later they got us out of LAX (To Salt Lake City) where we narrowly made the connecting flight. Delta offered us absolutely nothing in the way of Compensation to Mitigate our situation. Not one meal, not day pass to their lounge. NOTHING. According the FAA they are liable for problems that involve these kinds of issues. But after several tries at using their in-flight assistance phone lines, we got nothing from them except conflicting information to what the people at the Airport were telling us.

I wrote to the CEO of Delta Airlines in the belief that this was a genuine mistake, which would be rectified once it had been brought to their attention. However, I was informed, by email, that nothing could be done as it was a bank matter. Moreover, there was no explanation for their initial action in depositing money and neither was there any admission that having made the initial error of depositing money, that they should have ensured that they did not take out more than they had put into my account.

Before this occurred, I would not have believed that any reputable company would behave in a way, which to me, seems to be close to fraudulent! Moreover, to go on to say that they value me as a customer and would like me to use them in the future etc., is hypocritical in the extreme!

When I arrived at the ticket counter as soon as we got out of our gate, I received a rude and unhelpful comment that I need to go to the customer service area by gate 19. We were trying to hurry up so that we can try and catch the 11:55 a.m. flight. After waiting in line and noticed the customer ahead of me was served, I immediately went to the representative who rudely told me that I still have to wait in line and she will not put me on the next flight because of time and to stand in line again for another representative to help as she is going on break.

When, I finally went to another agent, namely Ivy, I asked her what is the representative's name that just went on break and I told her why, and her comment was ask her name when she is done with break. She also was RUDE and refused to give me her name?!? Then Ivy, had to argue with me after explaining the details that I have a military ticket! I told her I do not and I have no relations to anything related to military again, she INSISTED that I had a military ticket. After all the stress and RUDENESS of the Atlanta Delta Agents, we were put on a 5:30 p.m. flight . We arrived at the resort around 11:30 p.m. Needless to say, we lost basically a night at the resort and meals!

On January 11, 2014, we arrived at the airport. Upon arrival, we were informed we had a delay in the aircraft to arrive and the flight would be 1 hour delayed. It turned out to be over 2 hours delayed waiting for aircraft to arrive. Again, we had missed our connecting flight back to Chicago that we were supposed to take in Atlanta. It was after 10:00 p.m. when we got to the ticket counter. We were informed by the agent, who was at least a little nicer than our first experience, that there were no flights available and the next available flight was at 8:28 a.m on January 12th. I told him to please put us on that flight for which he did. I asked him if we will get accommodations for a hotel and was refused and that we would have to pay out of pocket.

As I was upset and didn't have enough funds on hand and didn't want to use my credit card, as I didn't know if I would get reimbursed, we were stuck all night at the airport with NO dinner as everything was shut down for the evening. On January 12, 2014, we were at least on time, BUT since I had to stay an extra night in Atlanta, I WAS also charged an extra night of doggie boarding that I had to pay $36.00 more for at one place and $20.00 more for another private person watching my other pet. Delta response was to give me a $150 gift voucher. Never received that and it still does not accommodate my satisfaction. Sent email back that I never got an email voucher and AGAIN going back and forth insisting they sent one. Respond back again and told them the same story and we are going back and forth with the same responses. This is customer service????? I think not!!!!!!!!!!!!!!!

Then... and this is where it gets upsetting. The beverage cart comes by. She offers to buy him an alcoholic drink. Again... my son just turned 16... he does not look anywhere near 21. Why would a middle-aged woman offer to buy a kid alcohol? My son is a very good looking kid. She's hitting on him. How disgusting is that? When she offers to buy him alcohol, the flight attendant does not question her, my son, my son's age. Nothing. My son told me that he turned to her and said, "I'm just in high school.” He said the rest of the trip was very uncomfortable. Again, travel is a luxury for us. This was his birthday present and this woman ruined his trip. I contacted Delta immediately when he returned. Filed several complaints. The first wasn't even recorded. No follow up. As a matter of fact, they've never followed up. I've been laughed at, told it was my son's fault? How so? Because you have a predator on your flight, it's his fault?

When we arrived at check in, the Delta agent asked if we were willing to change his flight. The flight was full. One customer service rep said that my son should have complained and asked for his seat to be reassigned. There were no vacant seats. They said that my son didn't handle the situation properly. He's 16 and never been put in that position before. He didn't know how to handle it. They said that they were not responsible for the actions of their passengers. If a passenger cusses at a flight attendant, they're removed from the plane. If a passenger tries to seduce a minor, they blame the kid. They said that because he turned down the alcohol that there wasn't anything that they could do. SO... if he had accepted the alcohol, then the passenger would have committed a crime. Contributing to the delinquency of a minor... Delta would have served an under aged drinker... they didn't question his age. Because he did the right thing, and his trip was ruined, they wouldn't do anything for him.

I had requested that they reimburse him for the ticket there or give him another ticket so that he could use it at another time. The customer service rep laughed at me and said that they would give him a $25 gift card. I told him to keep the card. When you eat at a restaurant and are dissatisfied with the meal, you don't pay for it. Delta... the big CASH COW... doesn't believe in customer satisfaction. They don't care that my son had a horrible experience. If my son had drank the alcohol, then their female passenger would have been arrested... probably so would my son... and then Delta would be facing a lawsuit. Because my son did the right thing... he's a good kid... he deserves nothing. I'm sure they didn't even contact this woman and question her actions... to protect future minor children who might end up sitting beside her. They don't care. I will never trust Delta to protect my son on a flight again. I have flown with Delta for over thirty years. My family and everyone I've shared this story with will no longer be customers of Delta. Restitution for my son's horrible experience sure cost them more than a plane ticket.

Adding insult to injury, our daughter had to have surgery at Cincinnati Children's Hospital in June of 2012, and have to have a preliminary day of testing about three months before that. Both times when she was in the hospital, my husband was traveling and booked flights into Cincinnati so that he would be there well ahead of the surgery or other procedures (arrivals late/morning, afternoon). Both times I was finally picking him up near midnight at CVG due to delayed flights!!!! He completely missed being there for her when it was relevant.

I had conversations with Delta both times and bottom line they couldn't have cared less. Fast forward to December 2012, and we have to go to Cincinnati again. My husband cashed in FF miles to fly the four of us to Cincinnati on Saturday, Dec 22, and an administrative assistant made his reservations for him. When he gets the text on Thursday, reminding him of his flight on Friday, he realizes we have a problem, and I called Delta to explain the situation and get the flights moved to Saturday (as Friday was impossible). Delta says no problem, but charges us $600 more and more points (And when I balked at that, said I should get them money from the admin who made the mistake (three days before Christmas and she makes like $8.50/ hour).

So I said never mind, just put the points back in his account and we'll drive. Delta says no problem, but then says that will be $600 as well, to put the points back in his account. Bottom line - it cost us almost all of the 200,000 FF miles points he had built up over 4 years PLUS $600 to get to Cincinnati and back. WHY CAN THEY MAKE FLIGHT AFTER FLIGHT A COMPLETE WASTE OF MONEY BECAUSE YOU DON'T GET THERE IN TIME FOR THE EVENT YOU FLEW FOR, BUT WHEN A VERY LOYAL CUSTOMER HAS A PROBLEM LIKE THIS, THEY ACT LIKE ITS NO CONCERN OF THEIRS??!!! Why can they consistently not provide the services you paid for (Transportation from point A to point B in a reasonable predefined time frame) without being required to refund your money!!! I called customer service about this twice more and bottom line: you guessed it. They don't care!

It doesn't finish here, my experience got worse. We flew back - DL 2361 03 JAN from JFK to MIAMI. At baggage claim, we were not able to find our 3 baggage, so we called Delta to make the claim and they generated a File Reference Number. The baggage were at JFK, so we arranged to have them sent to Hyatt at the Blue Hotel in Miami. They said it would be there the next day. We spent the next 3 days without baby stuff and without our baggage. On January 5th, we had to come back to Buenos Aires, Argentina. The baby was wearing a snow suit because of the freezing weather at NYC, so we had to buy clothes and more baby food because we have all his foods at the bag as well as medicines.

Since we arrive to Buenos Aires (Jan 06), we expected the arriving of the baggage every day. It has been 6 days until today, since the baggage have been lost. Every day Delta promised they will send the bags in the first flight to Argentina, but they never arrived. On the other hand, I check status by website every day and each baggage has a different status, so I do not know what to expect from DELTA. To sum up a long story.... DELTA didn't seem to care about our stroller, our suitcases or baby first year birthday stuff I am waiting for. On Sunday is my son's first birthday. I have bought all decoration stuff and present during vacation, and it is on the baggage. I am not trying to make money off this. I just want my luggage back or to be fairly compensated for the incompetence. In any of both flights, I don't feel my family has been taken as Skyteam member. I would like to contact Skyteam directly to tell them about the complete lack of respect from one of their member airlines.

We then went to Delta customer service and they told us there were no more flights and come to find out that my brother and son were on the flight to Ft Lauderdale with mine and my wife's boarding pass!!!! Big issue now. They almost turned the plane around. The lady started scolding us and we told her the situation and that a worker at the original gate assured us we would get on the next flight. Obviously, no communication. She then said, "Nobody told you that". I then said, "I will take you to the guy that told us that and she said, "You'll have to go get him". Yeah, right, I'm going to go across the busiest airport in the world and tell a guy to leave his station to come talk to this rude customer service person who didn't give two cents about us and our cruise. We finally got on the next flight because another Delta flight was late arriving and we made our cruise by just a few minutes.

On the way back, flying out of Miami, we had only a 35 minute layover in Atlanta and had to go to the opposite side of the airport. Ever been to Atlanta, especially during the holiday season? Good luck. We hadn't, but do you think anyone warmed us that was nearly impossible to do? Nope. To make matters worse, our flight left Miami 15 minutes late, for reasons unknown (great weather). So when we landed, we had 20 minutes to get our connecting flight back to KC. We were sitting near several folks in the same predicament, some trying to catch international flights. Delta knew this because the captain announced several folks were going to be cutting I close. Do you think they helped to get those passengers off first? Nope.

By the time we got off the plane, we had 10 minutes. Impossible, but my brother and I sprinted down to the train, got to our gate and they had just shut the doors. A little communication could have kept those doors open for 5 more minutes. We missed the flight even though the plane sat there for 5-10 more minutes as my whole family got to the gate. Again, a little communication that our flight was there and we were on our way could have gotten us on that flight. I can't even believe they try and book people like this in an airport as busy as Atlanta. What a terrible way to do business knowing that even a 5 minute delay will cause several to miss their next flight. We (and a few others) got put up in a cheap motel overnight as there were no more flights to KC that night. They gave us $6 meal vouchers and we got our motel paid for (luckily) because we purchased insurance. My brother missed work the following day and had no more vacation time.

To sum up a long story.... They didn't seem to care one bit about our suitcase, our cruise, or any of the stress caused. This was for my parents' 50th wedding anniversary and I thought it would be their last, as they were so worked up over this poor service and the possibility of missing our cruise that I was very worried about their health. Customer service was rude and got more rude when we responded to their rudeness with a little stress induced rudeness of our own. On a side note, every plane we flew on seemed old. I have flown American, TWA, Continental, United, Southwest, Allegiance, and Frontier, but my first experience with Delta. By far, my worst flying experience ever. I assure you, will never fly Delta again unless it's free.

My daughter (now deceased) was an attendant with NW years ago and before she entered the plane for her duty, she looked like she had walked out of a store window. I was proud when regular customers asked for her to be their attendant on their many flights. Even though there are no caps on weight, height, etc. each attendant should take her appearance in pride and represent their employer in a better method than we witnessed on Dec. 20, 2013.

Obviously I was extremely upset over this mess up, but was happy to get it sorted out. After being put on hold for over 10 minutes while she tried to figure this issue out, I started to think about what would have happened if I hadn't checked my account and my sister, drove 5 hours with an infant to Sydney, ready to catch a flight home for the holidays, only to discover that she was not booked on the flight. What if it was full? This started to make me quite upset and I let her know that.

Once again, she did not offer an apology for THEIR mistake, and told me their policy again about how they would NEVER refund a ticket without authorization. Somehow when I called in to book the infant ticket, that girl I spoke with refunded the ticket and cancelled the whole thing, which is basically the exact opposite of what I asked for. Not once did the word refund come out of my mouth or hers for that matter, but yet, somehow I got one, and somehow this ticket was cancelled! When I asked them to refer to the previous conversation, since at the beginning of the call it states "This call is being recorded....", she responded with, "They are recorded at random." HOW CONVENIENT!

After speaking with her long distance from Australia, for over an hour, she offered me $100.00 voucher for a future flight, upped from the original $50.00. I told her that that in no way reflects the royal mess up and not to mention I will never use that voucher as I will NEVER fly with this company again. She informed me that someone from corporate would call me to speak about this situation the next day. No call came, not even 5 days later. So I called them! I was passed on to a "customer service supervisor" who once again would not own up to their mistake and continued to bully me into thinking that somehow I did in fact ask for a refund. She also reiterated that $100.00 voucher was the best they could provide. This is an insulting form of compensation.

Oh and also, I spoke with 4 different people through this whole ordeal, and each representative gave me different information on how to purchase an infant ticket. Going over their "policies" over and over and over, but yet, none of them matched up. The first agent said the infant was free, the second (the one who apparently gave me the 'authorized" refund) said in fact I had to pay for it, so I gave her my credit card info and everything over the phone. The third said, "No, we can't provide international infant tickets this close to the travel date, not sure why the other agent would have taken your credit card info..." and then the fourth said, "You have already been charged for the infant ticket". So apparently number 3, who was so adamant about NOT being able to purchase an infant ticket did in fact charge me for one.

As I write this, I am getting even more upset and frustrated with the lack of training these people must have received and their lack of commitment to keeping their customers for future business. I am not giving up and will refuse to accept this $100.00 voucher. Delta's policies, and so-called "customer service" are absolutely appalling. They must teach them in their training, "Whatever you do, do not apologize for our mistakes, make the customer feel stupid and frustrated!". Well done Delta, well done!

Last night was the final straw. I along with several of your customers was stranded in Fayetteville, NC due to operational mismanagement, nearly without support, service, information or helpful customer service. We were lied to, mislead and then abandoned in the terminal after missing every opportunity by Delta to salvage the situation. The handful of Delta employees at the terminal heroically did all they could do to assist us but were overwhelmed by circumstances and grossly underwhelmed by support from their employer, Delta Airlines. This lack of support included a significant lack of honesty from Delta operations regarding that status of all the details pertaining to our situation.

I am military. I am forced to use Delta to fly into Fayetteville because Delta is the primary “Contract Airline” for the government servicing Fayetteville. I have deployed, like most in my community multiple times. In fact since joining the professional community I work in, I've deployed every year from Fort Bragg since 2009 with other deployments in the years prior. Every single year, I and my fellow teammates are subjected to some significantly disagreeable travel circumstance due to Delta. We have been stranded requiring sleeping on the airport floor after returning from months long deployments. We have been stuck in terminals for hours awaiting operations problems to be resolved. We've missed “Homecomings” planned long in advance due to failure by Delta to adequately serve Fayetteville.

Finally, today and due to last night’s abhorrent lack of professionalism I was stranded again in Detroit trying to get home from Fayetteville. This caused me to miss an important event weekend with my Sweetheart which has been planned for months. As a matter of fact, the weekend was planned while I was still deployed and it is something we have been waiting for since March. The weekend was built around an event which can never be replayed and also has a significant dollar value attached to it. While discussing this with customer service last night I was offered a $25 voucher for Delta Airlines if I signed up for your frequent flyer program. Can you even imagine how insulting this was?

I could go on and on regarding the insulting lack of customer service to myself and other Fayetteville customers, which are largely military. There is even a story I will not go into because it revolves around coming home from Afghanistan on Emergency leave for my Father’s death but this one is just too painful to replay. The bottom line is, I am done with Delta. I understand you are a contract carrier for the government to Fayetteville and don’t have to work hard for your customers because we have no choice and there is an endless supply of military customers. I get it! You’re making money and don’t care about your customers. I have learned a very important lesson in my 57 years. People and entities are “what they do, not what they say”. Delta by their actions does NOT care! To add insult to injury, the US government is paying far from discount fares to have their service members mistreated and/or treated as cargo.

I will be following up with my Congressman’s office on Tuesday to see what we can do about getting the Government to switch contract carrier service to Fayetteville to an airline that will not abuse its primarily military/government customer base. I will also be following up with as many of the customer service “watchdogs” online to add my tale of woe to the mountain of complaints against your airline. Really and truly as the CEO, I recommend that you “Google” customer complaints against Delta (especially those by the military) and see just what you need to work on at Delta. I’m pretty sure you’ll be humbled by what those of us in economy think about Delta.

Finally, I’ll forward a version of this letter to as many news organizations as possible so that I may be a responsible bearer of “buyer beware” tidings to those who need to make an informed decision before choosing Delta. If this had been due to weather, a onetime “glitch” in Customer service or had I been the only one suffering I could maybe look away and “suck it up”. Unfortunately, I am the norm flying from Fayetteville, not the exception.

Last night when I rented a car, drove to Raleigh to catch a 6AM flight (which by the way was delayed more than 3 hours) there were still a dozen or so of your customers waiting to be helped. To add insult to injury, the Delta staff (their words not mine) could not get any local hotels to honor the amount of the Delta vouchers. One of these customers was an aging woman in a wheelchair. Get the picture? No plane, no staff, no options for resolution, no hotel, no food and no truth was all that Delta offered last night.

What are my expectations you may ask? I would hope that you as “where the buck stops” would shake down Delta operations and customer service policies to the ground and rebuild them so they support all of your customers, not just those in markets you have to compete in. I would also request that Delta would offer a sincere apology for destroying something special and irredeemable to me and my sweetheart. Finally, I expect Delta to reimburse me for the out of pocket expenses that I had to incur to get home and that I lost due to Delta’s negligence.

I will never set foot on your airline again! I would rather pay my own way to Fayetteville on a different carrier than allow the Army to force me into further abuse by Delta. The little time some of us in the military spend at home should not be spent on the floor of Delta’s terminal. If you believe this to be a rant, maybe you are a little bit right. Please though, take this as an opportunity to repair your reputation with a community that holds honor and self-respect in high esteem. The US Military and in fact all of your customers deserve better than what we've been getting in Fayetteville!

When we boarded the plane and sat down, he made a comment about a small blanket I had carried on the plane (I have some circulation problems and often get very cold), as well as a couple of stuffed animals I carried on board for the trip (that I had purchased as souvenirs). It was quite obvious that my husband and I did not have a child on board with us, but he went ahead to rudely ask us if we had a "infant". I smiled and informed him that the blanket and animals were mine. He proceeded to loudly say how I must be an "infant" and need to be "entertained" during the flight and how he hopes they will be able to "keep me busy". His tone of voice and choice of words were not friendly or teasing, they were very rude and belittling, and I felt like he was insinuating that I was either immature or had some sort of mental disability (neither of which are true). Furthermore, to make comments like that in tight quarters with other passengers listening was very embarrassing and I felt like it was neither his business (or the other passengers' business) as to why I had a blanket or stuffed animal.

Later in the flight while we were being served our beverages he again was rude. My husband is a type 2 diabetic and often asks for either a second drink or a can of Diet Coke as he usually gets very thirsty because of his disease. On other flights this has NEVER been an issue. Our seats were near the back, so by the time the flight attendant had gotten to us, there were only a handful of passengers left. He opened the can for my husband and curtly asked if he wanted ice. My husband let him know that he didn't like ice and it was okay warm. So he started to pour a quarter of the can into a cup, gave it to my husband and started pouring the rest. My husband was a little confused, but took both drinks. He then proceeded to tell the flight attendant what I wanted to drink, and the flight attendant loudly and rudely said, "Oh, I thought the drink was for both of you. I don't have enough product to serve you two drinks."

Other passengers were staring, and the flight attendant, without another word, just walked off. His associate, was kind enough to pour my drink and hand it to me, and was very apologetic. Normally, I could understand him being concerned that there wouldn't be enough, however, we were toward the end and I got a look in the drawers of his cart. They were FULL of unopened sodas. There was clearly more than enough for the passengers. Furthermore, I felt like if it was an issue he could have informed my husband there would be an additional charge (which he would have paid) or could have quietly expressed his concerns to my husband without disturbing that entire section of the plane as opposed to practically yelling at my husband and treating him like he was a child and making a scene in front of at least 10 other passengers.

Another passenger mentioned to us while getting off the plane that she was surprised by his rude behavior and comments. My husband and I both felt like we were steerage as opposed to being customers by the way this man treated us. We were nothing but cordial with him the entire flight, despite his rude and belittling behavior. My husband has only flown Delta a handful of times, and this experience was enough to make him not wish to fly Delta in the future in order to avoid this kind of treatment.

They limit the # of items in the claim to 30. (When you add up individual clothing/undergarments and toiletries, it won't all fit.) If you don't complete the complicated form, then it times you out after 30 minutes. It is like they are doing everything that they can to not pay a claim. What makes me made is that if someone would just open up our Travelpro bag, they would find a bag monogrammed with our last name. I added up the items in the bag and replacement of these items would be around $3400. I am not trying to make money off this. I just want my luggage back or to be fairly compensated for their incompetence. What really annoys me (in addition to the loss of my clothing) is that every year, many Airlines auction off "unclaimed items" or have a warehouse type sale. It makes me sick to think my lost luggage will probably be a part of this sale and Delta will make money off my things.

When my husband complained that we had been told we were booked and asked for a full refund, the agent just said "good luck" and offered us $12 meal vouchers. When my husband complained again, the ticket agent threatened to have him arrested for throwing his paperwork on the desk. When asked to cancel the flight and refund our money, we were told that I was confirmed, no money would be returned and that "You're lucky I didn't have your husband arrested." We rented a car and drove back. Will never fly Delta again.

As I boarded Flight DL1496 from Minneapolis, Minnesota with a departure of 1310 Central time, we began to taxi out onto the runway until the plane came to a complete stop on the tarmac. The pilot then announced to all of us on board flight DL1496 that LaGuardia had radioed and due to issues in New York, we were to wait an additional hour before we had clearance to take off. And the pilot also stated that it was NOT weather related, and that something must be going on in New York!

After 1 hour and 35 minutes the Pilot then informs us we were going to be delayed AN ADDITIONAL HOUR, making our wait time on the tarmac 2 hours 35 minutes. The Pilot of flight DL1496 then announced that he was going to try to contact his supervisor to expedite our wait. And see if there was something else that could be done. We were then told that our plane was going to return to the gate. After arriving at the gate, we were told that we could get off the plane for 30 minutes, but if we did not return in 30 minutes we would not be going to La Guardia with the rest of us! After almost 3 1/2 hours of waiting on the airplane, we finally received clearance to depart Minneapolis at 1640 Central time and we started to taxi out to the runway. Then we waited another 10-15 minutes before we actually took off and headed to La Guardia.

Once landing in La Guardia, I had 15 minutes to make my last connection to Manchester, New Hampshire, departing at 1955 Eastern from La Guardia to Manchester, New Hampshire. It is now 1940 Eastern. Once we landed the Pilot of flight DL1496 announced and I quote, “You people are not going to like me after this, but I have just been told that we are going to be here an additional hour to an hour and twenty minutes before we can pull up to a gate.” I then asked the male flight attendant on DL1496 if I would be able to make my connecting flight to Manchester. He replied, “Did you ever hear the term S.O.L.??? You’re ** out of luck!"

I was so shocked by this remark and couldn’t believe that an employee of Delta, who was supposed to make our flight enjoyable and to help us, just gave me the most smart ass comment possible. And when the flight attendant saw that I was visibly upset and sitting towards the very back of the plane, he then said he would try to find out. I then saw a couple of female flight attendants that were off duty flying with us to La Guardia from Minnesota St. Paul that were going to catch their connecting flight from Kennedy airport, and they were checking on their smart phone to see if their own flight was delayed and watched her tell the other flight attendant that yes, their flight was also delayed.

I asked her if she could check to see if my flight to Manchester flight DL4969 was possibly delayed and she told me SHE DIDN’T KNOW HOW TO DO THAT AFTER I JUST WATCHED HER CHECK ON HER FLIGHT AND THE OTHER ATTENDANT’S FLIGHT. This was insult to injury! I could not believe how rude and inconsiderate those three Delta employees were to me on that flight. We finally got to the gate and unloaded at 9:05 pm and my flight to Manchester DL4969, happened to be delayed, so I boarded at 9:25 pm and then finally landed in Manchester at approximately 11pm Eastern.

Had I not already had my return flight booked with Delta Airlines, or had my son and families to fly from Logan to LAX on Delta, we would have flown on another airline. After the way I was treated by both the male flight attendant and the two off duty female flight attendants. I fly multiple times a year and will never fly Delta Airlines again due to this horrible experience.

I was going to attend my family reunion in Manchester N.H. that we have been planning for the last 5 years. I could have easily missed my connecting flight from La Guardia to Manchester and missed my family reunion on the 25th of June and after spending over 6 1/2 hours on that plane and all the stress and worrying about my flights and making it there on time, to have YOUR employees talk to me and treat me that way was despicable. And OUTRAGEOUS!! After returning home, I wrote this letter to Delta and never got a response from them!!! I guess their way of thinking is give our customers poor customer service and ignore them if they complain.

When my son got back to the airport and told the Delta counter person about his problem, he was told there was no air fare voucher authorized, and they would have him fill out two gift card applications, one for travel and one for food expenses. He tried to comply and fill out the forms (he is disabled and not proficient at filling out forms). He went home and about a week later, he called about his case # **. He was told he had not filled out the gift card applications correctly, he had not checked whether he wanted a Visa or a MasterCard, therefore they had rejected the applications and closed the case with NO COMPENSATION other than the hotel room.

This ARROGANT ABUSE of a disabled customer has cost Delta any respect I had for them! I will give them all the FREE ADVERTISING concerning their treatment of my son and I in trying to get reasonable compensation for their overbooking and delay in getting him home. I will book a bus or train before I use Delta again. And I will tell everyone who will listen why I would avoid Delta to that extreme!

came to the airport to check in, they said it was a DST computer glitch and the flight is leaving 10:30 pm as scheduled. Once the flight started to delay again, we were told something about the fuel needs to be leveled. After more than 2 hours delay, we were told that the aircraft has the same technical issue as last time with no ETA when it will be resolved. At this point, every traveler on board got so frustrated. One - how come we were not told of the issue in the beginning? Second - how is it possible that the issue wasn't re-checked before we boarded the plane?

An incident happened on the aircraft which got all travelers more frustrated. A father with a sick child on board was traveling to a NY hospital to get treatment for the child. They had missed the appointment as a result of flight DL269 delay. They had rescheduled the appointment since there was no ETA when the issue will be resolved. They wanted to change to the Delta flight leaving 12:40pm from TLV to JFK. The staff did not allow them to leave the aircraft. By this time, lots travelers started screaming and shouting, the staff had to call security.

When we arrived to JFK, we were greeted with the Delta staff. They handed over an apology card with a complimentary certificate for $100 for transportation credit. WHAT A JOKE. After this experience, why should we want to travel with Delta again? If you want to apologize and show that you had improved your service, you should give us at least a certificate for a free flight.

I was them forced to pay for my ticket again to get home and to work on time... and to add insult to injury, I got on the flight and there were many, many empty seats. I am not expecting an answer or a refund for my second ticket as I have heard many negative stories about Delta... However I do want someone to know that I consider this thievery and I do not do business with thieves or any dishonest company for that matter. I have recently moved to Butte and did not know that Delta was the only airline that served this city. However I have made the decision that I will no longer give you my business, I will go out of my way at additional cost to avoid Delta.

I will drive to Bozeman and/or Helena to pick up any friends or family that visit so that they will not patronize a company that I find wholly unworthy of the money for which we all work so hard. Delta's lack of taking responsibility and then charging me twice for this situation makes me feel sorry for the company and your employees. If this is a common business practice, well then, Delta, you should be ashamed! People CHOOSE to fly your airline. They don't have to. Because of my experience, I think you have lost sight of this.

I had a carry-on. For two of the flights, I was able to use the overhead and for two of the flights, I had to gate check at the end of the jet bridge, the bridge thats put in the bottom of the plane because of small overhead space. Therein lies the problem. On the way, they're fine. On the way back, the first flight of the trip was fine. But during the last leg of the trip, they had me leave the bag at the end of the jet bridge along with a bunch of other folks because the overhead bin space was tight. Okay, fine, no problem. Ive done that a hundred times. So I had them put the pink tag on the bag and left it on the end of the jet bridge along with all the other bags. So when I get to Des Moines, I get out. We all wait for our bags at the end of the jet bridge and there's about 12 people waiting there, each waiting for their bag, and only 10 bags came out. So me and another guy, we had no bags.

The baggage guy uses his walkie-talkie to talk to the guy who's picking up the bags at the plane and hes like, Are there any more carry-ons down there? No, there's not. So no carry-ons. So Im like, How can you lose a carry-on? It didn't go right in the bottom of the plane. So zero empathy from the baggage guy but whatever, I didn't expect much from him. So then I go down to the baggage claim because maybe it got pushed in with the checked baggage. Who knows, maybe it will come out. No, of course, it did not. So then I go to the baggage desk at the airport of which there's no Delta guy there for like seriously half an hour after the flight. Finally, a Delta guy shows up. There's no empathy. Hes like, I don't know how those guys can lose a carry-on bag. I'm like, I don't either. So long story short, I came on with a carry-on.

There's literally no paper trail. They just give you one of those super pink tags. I didn't check the bag. It was a carry-on. Then he filled out a form. He didn't ask me for a couple of the contents. Im like, Aren't you even interested whats in the bag so if its found, you can match? Again, there's no barcode, there's no big white tag that you get. There's nothing. Hes like, Oh, yeah, I guess thats a good idea. So I like had to tell this guy how to do his job, first of all. Then he gave me the slip. So of course, you can look online with your claim number and see if they found the bag which I knew they never would because it was a carry-on.

I called Delta baggage like literally three times the next day at different intervals and nothing. And basically, they gave us a claim ticket. Okay, fine. So I go online and I use the code. They give you a 10-digit code when you lost a bag so you can research your thing online. Then I go online to start my claim and before you can get anywhere, you have to answer the code. They don't recognize my code. And then just to add insult to injury, I was reading all of the fine prints on delta.com/baggage and of course, they have a section for lost luggage as they should. But in that section, they compared losing luggage to losing socks in the laundry. The exact quote is, We know lost luggage occasionally happens just like when you lose socks in the washing machine. We know its an inconvenience but I mean, are you ** kidding me? You're comparing losing luggage, valuables, to losing a pair of socks?

Today, I'm going to take time away from my day which I don't have to go back on to the Des Moines airport. And then I don't know what the hell is going on with my claim number because I cant file a claim because delta.com is not recognizing my claim number. So I got to figure that much out, too.

Poor customer experience, poor baggage handling, lack of empathy - those are what immediately come to mind. I realize with all the problems in the world, this is a pretty serious personal problem. I lost my glasses. I'm still pissed off.

I got up to discuss this with the stewardess and she blew me off, telling me basically tough luck. I spoke with the gate agent upon arrival in Detroit and was told too bad take it up with the next gate agent. Tried to do that and was blown off again. This whole incident caused me to get ill and break out in hives, ruining my first vacation in over two years after the death of my husband. I have spoken to their customer service representative in Salt Lake City and was told basically too bad. This type of incident apparently is not uncommon and Delta is clearly in violation of FAA and their own rules. This needs to stop and the passenger who was grossly taken advantage of needs to be reimbursed.

After waiting unsuccessfully for a wheelchair, we were among the last to board our Amsterdam flight. We finally reached our Row 10 assigned first class seats. Mr. **, the black male purser met us here, handed us a meal menu, and asked us to take Row 6, Seats C&D (which were around the bulkhead) rather than Row 10 assigned seats (no explanation offered). My wife and I refused the alternate seating - had paid $9,000 for the assigned places. At this point the Purser appeared to become very disturbed - curtly asked me for my meal choice “second request.” Multi-tasking is not possible with dementia. I was still mentally processing the seating dilemma. The purser then asked for my appetizer. When I asked where to find my options, he became glassy eyed.

I gave him my choices and was finishing the OJ he stuffed in my hand, when he barked at me to sit down and fasten my seat belt. I complied with a totally confused face, but apparently not as fast as he wanted. He muttered out loud “that does it”. Shortly thereafter I was greeted by a very nice uniformed gentleman who advised me that I was to be removed from the plane if I was going to cause trouble on the flight. Rather than defend myself here, I assured this gentleman of my compliance. I paid Delta $9,000 for first class round-trip airfare Austin to Spain for my wife and me to be treated like conscripts - neither of us ate supper due to the incident.

From the advanced online boarding data questionnaire, Delta employees were fully aware I was an 80 yr. old passenger requiring a wheelchair. Because I am slow to respond when being pressured is not ground for removal from the aircraft. I neither raised a hand nor talked back to the purser. I fully expect a substantial material compensation for each of the above improprieties, e.g., 2 ½ hr. flight delay Amsterdam to Detroit, overnight spent in an arm chair as a first class passenger in the airport, and the totally unacceptable, ADA non-compliant actions of your purser. Moreover, I expect an apology from Delta regarding the latter humiliating, uncalled-for and embarrassing experience.

Delta’s purser’s response was: “You stood up to place items in the overhead bin and was (sic) asked repetitively to sit (sic) down without complying.” Actually both of my shoulder joints are bone-on-bone and need replacement - the crew placed my carry-on luggage in the OH compartments. In reality I was drinking a glass of OJ the purser gave me, but apparently too slowly for his needs. Peter **, Customer Care’s e-mail on 7/31/2013 was filled with flowery condescending sentences and conciliatory words; e.g., you perceived, your view, you felt, poor impression you received. He offered a $100 reimbursement “as a gesture of apology and goodwill for your experience in-flight. Respectfully, there is nothing more I can add.”

Can you imagine the emotional upset a weary pair of senior travelers incurred at the possibility of being thrown off an international flight in Amsterdam at 11 PM for apparently no legitimate reason? What is going to happen to us? Do we go to jail? Do we need a lawyer? How do we get home? Mr. ** graciously offered $100 in gift certificates as a gesture of Delta goodwill for our experience in flight. This is hardly proper compensation for the reprehensible outcome to our lifetime trip. No person should be handled in such an inappropriate manner by another of authority who then fabricated the facts to protect his buttocks. Right is right; wrong is wrong. I intend to pursue this matter until I receive adequate compensation from Delta Airlines. This includes filing complaints through ADA and the courts if necessary.

On reaching NY we were told that there will be no hotel accommodation provided since the delay was from ATC. We had to wait 3 hours in the line to get to an agent to reschedule our onward flight. There were two agents to service the whole crowd of people. We were given a flight which departed the following evening. There was one agent who was really helpful and he gave us food coupons and a taxi voucher to find a hotel. My family and I had to go around New York in the middle of the night looking for a hotel.

Cutting the experience short, we made it to Dubai 24 hours later than planned. On reaching back I tweeted Delta to send me a letter stating the details of the flight delay for my travel insurance. They responded right away asking for my PNR, address and contact details to send the letter. That was on 15th July. I got direct message from Delta saying that I will receive the letter in 30 days. On asking about the long turn around time Delta Assist tweeted that I will get the letter earlier than that. Few days later I received a mail from Delta about the delayed flight and reason for delay being weather.

On 9th Aug when I still didn't receive any letter I checked back with Delta and they now say that there was a mistake and they apologize but they don't provide any such letter and I will have to call the customer service if I need a letter. I was supposed to make a claim for the flight delay within one month which is over tomorrow. Overall we had a really bad experience and if that was not enough I can't claim the travel insurance because of some error on their part. Can someone guide me on how to take this matter up with the concerned people?

We contacted several times the help desk, we wrote mails, tweets, Facebook messages and we're still going in circles, receiving each time contradictory answers, as it seems nobody can do anything about this sudden change of nature in the ticket we bought 1200 euros, as well about the fact we can't access her private space on the website. I am really angry, I am feeling really humiliated, and I will NOT let this happen without damage for this company of crooks! We are 12,000 km away from our homes and dealing with them is a real nightmare. Instead of enjoying our stay in a country we spent a lot of money to be able to visit, we are connected online waiting for their answers. Which finally don't help at all.

Most of all... they don't answer during the weekend... I didn't know people were not supposed to have problems during the weekend... Angry at them!

When we arrived in Detroit, we thought it was too late to catch our connecting flight but believe it or not, this flight was also delayed because of maintenance issues. We were so happy we did not miss our connection. Then, they tell us it is going to be a 2 hour delay and they were bringing in another plane for us. When the new plane comes in they tell us that they are having issues with the electrical part of the plane and it will be a few more minutes. We finally were told we could board the plane, BUT, when we started to board, we were told that we had cancelled our flight. WHICH WE DID NOT...We were told that were had been put on another flight which had already left…and nobody told us this. We were very lucky that there were two seats available and we did get on this flight.

We board and we’re so relieved that we were finally on our way…sit there forever not going anywhere…the pilot came on and told us that they were sending in new co-pilot and it would only be a few minutes. It seemed like forever but probably 20 to 30 minutes later we had a new co-pilot and we’re on our way. When we arrived in Buffalo we had NO BAGGAGE, too late to catch a shuttle. My husband had saved for this trip for over a year. We could only afford to go for two days and WE GOT TO SPEND ONE OF THOSE DAYS IN THE STUPID AIRPORT. THANKS TO DELTA AIRLINES.

I have never been so disappointed in all my life. They ruined our anniversary and also made us spend more that we could afford. We did not receive our luggage until 10:00 that night which totally messed up everything that my husband had planned for our anniversary night because we did not have the proper clothes to wear for dinner which he had already planned for us. We then only had one day to do everything that he had planned for us. I will NEVER, EVER fly Delta again and I will tell everyone I know to not fly Delta. They are the very worst Airline in this world and I hope they go under really soon. Thank you Delta for making the best time of my life the very worst time of my life...

We were told to queue up a specific ticket desk to be given complimentary food vouchers, bearing in mind that the only food outlet open at that time was McDonald's. After queuing for over 20 minutes, we were told that we had been given the wrong desk number. We then joined a queue at another desk and queued for a further 45 minutes to be given some food vouchers to the value of 20 dollars each. The whole environment in the airport lounge was one of chaos. There were no staff available to assist with any queries. The airport was very cold with passengers lying on the floor trying to keep warm with no blankets. The TV monitor screens were blasting out advertisements all night long making it impossible for anyone to try to get any rest.

The attitude of the ground staff at Atlanta airport was one of total disregard. They did not try to offer any comfort to the passengers laid on the floor without blankets, some of whom were elderly and some who were very young children. The staff just appeared dismissive and uncaring. Eventually, we flew out of the airport at 8am the following morning - 10 hours and 5 minutes later than our scheduled flight time. We were so tired by this stage we felt physically ill

I do need to add that my criticism is re: the ground crew at Atlanta airport only. Maybe they should try to sleep on the cold floor of the airport lounge with no blankets, listening to the monotonous sound of Televisions blasting out advertisements all night to understand how distressing and exhausting this is. NB: The airline crew who were on the planes, pilots and flight attendants were absolutely excellent and they could definitely teach the ground crew at Atlanta a few things about customer care.

When attempting redemption at the standard published level, one quickly learns that there are no seats at that level. In fact, 2 to 4 times the advertised number of miles are required to get a free ticket. If the Delta representatives are questioned about this, they are quick to explain that those standard advertised mileage requirements are available if you book 330 days prior to the trip... "All frequent flyers know they must make reservations about a year ahead to get those mileage levels". Of course, none of this is explained when they sell you on getting their credit card in exchange for an x number of miles and a "free ticket".

I recently had to change an outbound flight on an award ticket, and was told that I would forfeit the entire ticket (not have to pay a $150 change fee, etc.), but forfeit the entire free ticket, even if I wanted to just keep the return segment. So, basically, if I had just booked a one-way ticket for the return flight, using the total miles (actually about twice the standard published amount) required for a round-trip ticket, I could take the return flight. But if I wanted to cancel only the outbound segment of a round-trip, I would forfeit both segments, including the return segment I wanted to keep.

The Delta Frequent Flyer program is ripe for a class action suit. Their misrepresentations are tantamount to false advertising... and the Delta FF members who have been flying Delta for decades and like my family, have flown several MILLION miles on Delta are beyond the point of outrage.

My son (in the Navy) had planned a reunion in Harbor Springs, and I live in Houston. We made travel arrangements to meet up in Detroit and drive the four hours or so into northern Michigan. Right off the bat, Delta cancelled his flight for electrical issues and stated that they could not get him into Detroit until the next day. This was at 7 AM!!! I was already checked into IAH on US Air and we were boarding. I told him to push back and tell them our plans - I could not, and he should not, accept that given it was so early in the day, Delta could not get him to Detroit??? BS!

Anyway, after some back and forth, they managed to magically find him a flight, and he arrived about four hours later. Okay, I can deal with that better than us having to leave without him, or all of us having the expense of hotel rooms... I just thought it was fishy that he had to push back like that to get them to do the right thing.

My mistake was that I booked my return flight from Traverse City to Houston on Delta. I should have paid the few hundred more to fly US Air or American Eagle! They boarded us on the plane and we were to depart at 5:58 pm, connect in Minneapolis and depart at 7:25 pm, and get back into Houston at 10:25 pm. As it approached our departure time (about 5:50 pm), the pilot announced that we were loaded and ready to go, but that they had not received their paperwork and that he expected it to be about 10 more minutes. He added that we should be leaving the gate at the top of the hour so no major delays were expected. So I just went on reading...

About 15 minutes later, after we started wondering again, he updated that they were having issues getting this paperwork 'sent' over so they could print it, but that it should be shortly, and that we would likely make up the 15 to 20 minutes in the air and he would update us again soon. Sure enough, 10 minutes went by, he made another announcement, and this time, it's basically that he wasn't sure what the issue was and it looked like a longer delay. He said if any of us wanted to deplane and talk to an agent about connections, we could, or we could use the call button for the stewardess.

So, I pushed the call button. I only had an hour layover, so I wanted to ask her if I was in danger of missing my flight. When she walked up to me, she said she didn't know and rudely asked, "Do you want off the plane?" I told her not necessarily, unless I was going to miss my flight. I asked what would I do if I missed my flight, should I deplane? Is that what she was suggesting? She was ZERO help. She simply said, "If you want off the plane, I will get you off right now, but I can't promise you if they will find you a flight or even provide you a place to stay. They are only going to do that for customers in Minneapolis that I know of." Well, I can't get stranded in Traverse City either, and about that time, the pilot came on and said, "The paperwork has been sent; we are only waiting on someone to walk down to the plane and we appreciate you staying with us on our trip." I checked my watch: the flight was about an hour-and-10, and I had an hour-and-a-half, so I figured, I'm good to go!

We landed in Minneapolis around 7:00 pm and off the plane at 7:15 pm, so I had 10 minutes to get to my flight. BUT, as soon as I found one of those boards, I checked my Houston flight and it said 'departed'!!! I checked my watch again and it was TOO EARLY - 8 to 10 minutes early! I hauled it over to the gate and even saw the plane backing away. I approached a Delta rep and asked WHY they could not hold that plane (although, if it didn't leave EARLY, that wouldn't have been the case) even for five minutes, knowing that their own connecting flight's not getting its paperwork on time (not sure I believe that) was their fault. They KNEW I was there; they referred to it as 'gate-runners', and they KNEW they had 'gate-runners'!

Anyway, they could not get me back out same night. Truthfully, I think my plane was probably over-sold, and rather than wait or NOT leave early and give me my seat, they gave it away. It's probably WHY they pulled away early, so that the seats the passengers from our flight had could be given to someone else!

They gave me a voucher for a crappy hotel and a $10.00 food voucher (that the hotel doesn't even accept). I asked about my suitcase - I needed a brush, toiletries, my meds/clean clothes - and she told me my suitcase was routed to Houston!!! HOW IS THAT POSSIBLE, RIGHT? I missed the plane, but my suitcase made it??? She has ZERO concern. She was very short and rude. In fact, she yelled out into the line of people waiting to talk to her that they would be waiting a LONG time to talk to her and they needed to pick up a courtesy phone and talk to a rep! She was VERY ugly about it.

Skipping some other troubling details, I finally got over my anger and desperation, and made my way to the hotel shuttle area. I waited and waited; no shuttle for this hotel that I have a voucher for. Another passenger from the TC flight walked up to me and we were talking about it. They put him in the Crown Plaza next to the mall and gave him a $25.00 food voucher while I got $10.00. When I told him where we were staying, he showed the pity he had for the rest of us who didn't know better. Actually, there were about 30 of us all in total. How did one person get $25.00 while others got $10.00?

Anyway, his shuttle showed and I was left waiting for my shuttle, along with 30 others. After another 20 or so minutes, I called the hotel...and the agent told me that they only run ONE shuttle for that hotel, and right now, it was at the Mall of America, to bring back some other guests. Our shuttle shouldn't be expected for another 30-40 minutes, and then she forewarned me, "That shuttle only seats 11 people and there are at least 30 of you that Delta is sending, so that means you will have to wait about 40 minutes if you aren't able to get on this one coming!"

Well, let's do the math here: if I don't make the next two, I would be outside waiting for two hours for the 3rd trip??? WHICH IS EXACTLY what happened!!! And to boot, they were only running one shuttle to bring all of us back again! I secured a spot on the 4 am shuttle, but I assure you that there were plenty of people who did not make the 5 am shuttle and would miss that 7 am flight we were re-booked on! I sat in that airport for another three hours to catch that early flight to Houston. I could have driven from Michigan to Texas faster!!!

But the biggest issue is the overall treatment. They were like, I guess, indifferent to me? I was angry, I was frustrated, and truthfully, I was scared, until my emotions started to subside and defeat took hold. And that's where I am with it: I just feel defeated...

I WOULD NOT FLY DELTA AGAIN, even if I paid top dollar to other carriers. They give you vouchers that are no good, and they treat you like cattle! There is NO customer service!!! NONE!!! They are probably so beat down with it, they have become indifferent; or it has become an acceptable way to treat us now. It's one of the two.

Finally, I read another complaint on here about the cold air in the seat around the wings. Some of these planes blow cold air at the bottom, directly on the passenger's feet. My feet were freezing and hurting because they got so cold. I even got a blanket and wrapped it around my feet, but it did not help for some reason. I was constantly shuffling my feet, picking them up, switching places - anything, to see if I could warm them up. I was nearly in tears at how bad my toes and heels were hurting. They felt like they were actually BURNING! I heard another passenger behind me with the same issues, so it's not like they don't know about it. They never did turn it off; the entire flight was miserable enough already to be sitting there in pain like that. Good grief!!!

From a business standpoint, I am absolutely boggled by this whole experience. It was miserable and defeating, and I never want to feel that way again!

They gave us four red blankets and it was still cold. Then they gave us a comforter from first class and it was a lot better, but still freezing. I didn't pay for tickets to freeze and have blankets around us for 10 hours, which I haven't slept all night. My girlfriend asked for an extra breakfast sandwich. The woman said she has to give out all the food first and then come back to us. She never came back to us. One of our suitcases had oil on them from one of the carriers into the plane. One of our suitcases was opened from the airline when we checked them onto the plane. They opened it and when they did, they must have cut the lock off and never put another one on. We know that because there was a slip of paper telling us they opened and checked it on the top of the suitcase.

We were supposed to leave from the airport on time, but we were delayed because of another flight that had missed the transfer and they put on 12 more passengers onto our plane which made us leave an hour late. Then another hour for the rain because they shut down the flights going out they said at the airport. On top of it all, the employees took bottle of water in front of us and put it into her suitcase. The other woman took four yogurts and put them away. Meanwhile, we were hungry and couldn't get something else to eat when we asked for an extra breakfast sandwich. Also, she took a red blanket and put it into her carry-on. We had pushed the help button and they ignored it. They were talking about 7ft away and never even acknowledged us.

We are passengers and customers, and don't deserve to be treated like animals. My girlfriend wanted to fly TAM, and I said no and made reservations with Delta. I really don't want to have another experience like this ever again with Delta and would like to see if I can change our return flight home with another airline. What you just read was our first email we sent and got no help. Today I spoke with Lawrence (case number **) and he offered $100 gift card to us. We are not looking for charity. We are customers. Also on our way home, we asked to upgrade our seats and they wanted $4,000 to upgrade for our return flight, which is crazy. The plane was not full.

They also gave us seats 44 and 45 on the way home and we asked for something in the middle. They said they were booked full and that was another lie. Check the records. Also they said there were economy comfort seats available only and they would cost us $120 each ticket, and we paid it. When we got on the plane, that's when we saw all the seats available that we could have changed to. On top of it all, the people (as soon as the plane doors locked) came from the back and sat in the economy seats for free. We told the airline attendants and they moved one person, but the others stayed, laid across the seat and slept the whole flight. I, who have a bad back from a motorcycle accident about 2 years ago, had to suffer. I was willing to pay for business, but not $4,000.

I would like to be refunded our $240 that we paid for our return upgrade and that other people got for free. If they didn't sit there for free, I would have had to pay I know. Not when they rode for free. Also would like some monies refunded from our flight down to Brazil because of us sitting in a 10-hour flight in freezing seats because the exit door was not insulated properly, and they told us that they complained about the door to Delta.

I just don't understand how either Delta or their travel agents could separate a family of 5. This caused me and my children a huge amount of stress on the 10-hour flight. The flight attendants were useless, and I will be calling my attorney. This is UNACCEPTABLE to separate a family of 5. What the hell is wrong with this airline? Obviously, our seats got moved around but the reps couldn't move any other passengers around to get a family of 5 together. I am irate and will file a suit with this most unprofessional and idiotic airline in the world.

The news media, GLOBAL, had a report on how bad this flight was! All over Brazil, many people will shun your airline because paying a little less is not worth the risk or comfort! We even notified our travel agent that because this experience was so bad, we will no longer use them for flights again!! I have heard more stories since on other flights! Brazilians are VERY close with their country people!! I wonder if you will notice the sudden drop of those people using your service!

This is totally different from what Delta SkyMiles told me. After I came back, I called Delta customer care and asked for refund. They refused to take the responsibility of telling me the wrong information!!! I couldn't believe it. So never, never trust what Delta people tell you. If they give you the wrong information, they will ask you to pay the price and say this has nothing to do with them. In other words, they don't honor their words. An eye-opening experience. The most disappointing and frustrating flight I ever had in my life!

I've been on several forums that claim that Delta's Awards Booking Page has been "broken" for over two years now. How can a hugely successful international company get away with this? Is there anything that Consumer Reports or other agencies can do to hold them accountable to their SkyMiles customers? I spent a LOT of time and a LOT of money collecting these points, and it almost seems criminal that I am not able to spend them because of a "convenient" glitch in the system.

We all went to the new terminal and gate. The flight time kept shifting in small increments, but it didn't seem to be problematic at the time. The crew boarded and after a few minutes, the passenger boarding process began on this plane. Suddenly, the airport monitors and my Delta iPhone app updated the flight time to 6am. The gate attendant said not to worry yet, and he would find out for us what was really going on. He went to speak with the flight crew (I believe) on the plane where some passengers were already sitting. About 5 minutes later, we heard an extremely loud argument from the staff/crew. This loud argument about accountability lasted approximately 15 minutes with all of us passengers listening. At one point, shortly after the argument ended, a police officer showed up to investigate the situation. He left promptly without any incident. This was my first problem. Some items, such as weather are obviously out of anyone's control, but this screaming match was very unprofessional and did not help the frustrated customers waiting to get home.

Eventually, the captain came out and told us the co-pilot timed out. We did not have a full crew and our flight was cancelled. Here is my second problem. Our flight was actually delayed until 6am. However, we were told it was cancelled, and we had to speak with customer service at the designated desk. The lines were unbelievably long, taking a minimum of an hour for passengers to get through. I do understand there were a lot of weather issues. When our flight made it through the line, we were told we were already on our same flight at 6am and we didn't need to be in this line. There was nothing they could do unless we wanted a later flight. That was my third problem. Why send a plane of passengers to this long wait when the flight details could've been given en masse at the gate? At this point, it was after 2am and it seemed pointless to go to a hotel just to be back at 6am. We slept in the freezing airport. At around 5am, they changed our gate then changed it back as soon as we arrived at the gate.

The gate attendants did a great job of manually checking us in quickly. Once we boarded the plane, we were informed the first officer was not here and we couldn't fly. The rest of the flight crew was called in at 2am for us, but this one staff member was not present. We waited an additional hour on board for him to arrive. A big thank you to the on-call crew that showed up that early and listened to our complaints. The flight was without incident. When we landed, there was no one to extend the jet bridge for us, and we had to wait again. To sum it up, I do understand there are elements that cannot be controlled and a lot of the staff was wonderful. However, the public argument was extremely unprofessional and at some point, we expected an effort to be made to prevent anything else from happening to us or something to be said. There just seemed to be too many things in this 13-hour period and a lot of very disgruntled, less understanding customers left without feeling like anyone cared at all. Thanks for listening. I know it happens to the best of us, but it can still be frustrating when it happens to you.

LeRoy ** and I did have words and I went to the Delta desk to see how I could get to Chicago. I requested to file a complaint. A Delta agent assisted with getting me on the next flight standby and confirmed me on a flight 3 hours later, but was not much help with my complaint. What has happened to Delta Customer Service? You used to be the number one airline around and Customer Service was second to none.

Anyway, I went back to gate A31 to wait standby on flight DL1093. I ran into LeRoy ** while going to gate and confronted him. I asked why I was not allowed on the flight when the other passenger was. His response was he did not see me and the flight was already late. I find that hard to believe he did not see me because the other gate agent, Amanda **, did see me. The reason that LeRoy more than likely did not see me was because he would not look up to acknowledge me.

Anyway, I was number one on standby for flight DL1093. There were only two of us on standby for flight DL1093. Just my luck, LeRoy ** was also working the gate for flight DL1093. I can't prove it, but to no surprise I did not make standby on flight DL1093 but once again the other passenger below me on the standby list did make the flight. I got a seat on flight DL1619, loaded the plane and then taken off due to mechanical issue. Had to wait for a new plane and arrive in Chicago 6 hours past my original arrival time. Missed a very important meeting.

Gate agent Amanda ** was at the gate. I spoke with her and she was very helpful. I think she knew LeRoy ** did me wrong and I could have been easily let on my original flight. I guess that is LeRoy's little bit of power and he likes to flex his muscle when he gets the opportunity. The moral to the story is don't get sideways with a Delta agent because they will go out of their way to make your travel experience miserable.

The Customer Service representatives were very disappointing - Alex **, supervisor Harshal and phone representative Katrina. When I asked to speak to a supervisor, I was not allowed to speak to one stating that the situation has been escalated as far as it could be and nothing else was going to be done for me. Now it's not about the $150 voucher, but about the principle of the whole thing and the quality of customer service or lack thereof. The passenger who sat beside me encountered the same thing, as I'm sure all the other passengers in the section have.

I purchased my ticket with an upgrade in expectation that the contract between myself and Delta would be honored. However, I found out that Delta casts aside its obligation without anything more than a "sorry." I was not even able to secure the guarantee of the free beverages that I had paid for with my ticket upgrade. I am also now having to fly on an international flight several rows from my friend with whom I purchased the tickets originally (and mysteriously, he received his original ticket and upgrade). The supervisor I spoke with was pleasant, however.

I AM NOT IMPRESSED WITH DELTA. DELTA HAS NOT ADEQUATELY ADDRESSED THEIR BREACH OF CONTRACT, NOR HAVE I BEEN MADE WHOLE.

The Jordanian law allows her to enter the country and renew the passport, but Delta Airlines denied her boarding. Can I sue Delta Airlines for this action and the frustration they caused to my family, and to refund my money?

The situation began this morning, when I was unable to check into my flight, 1559 from Minneapolis to Los Angeles. They stated that my flight had been cancelled since I missed my outgoing flight. After that, they sent me to two different flights to rebook. I had to pay an additional $470.00 to get booked on the same flight that I had all ready paid $407.80 for.

They were able to get me on that flight; however, they did not say that I will not get my baggage on the same flight. Had I known that, I would have waited for the following flight. Needless to say, when I arrived at LAX, my bag was still in Minneapolis. I went to the counter and they stated that my bag would be arriving on the 4:11 p.m. flight. I waited around the airport for the next 3 hours, only to find out that my bag did not get on that flight either. They stated that my bag would not arrive until the 8:30 p.m. flight, but since it was their error that it did not get on the following flight, they would deliver it to my home.

I called then at 9:00 p.m. to find out the status of my bag. I called (800) 325-8224 and spoke to a very rude representative named Chelsea. I told her that I looked online and it showed that my bag is ready for pickup at LAX. I told her that the rep at the counter stated that the bag would be delivered to my home. She stated that regardless of what the rep told me, it will not be delivered, and the only way I will get it would be to pick it up. I asked to speak to a manager and she stated that she was the manager on duty. I asked for her full name, which she would not give me. I asked for the supervisor's name. Her name is **. Her title is Baggage Floor Supervisor.

I was able to find the number for the local LAX baggage counter and spoke to Gilbert. He stated that my bag is there but it will not be delivered. I told him that the rep at the counter when I was there earlier said it would be delivered. He stated that there is a new staff on at this time so he would not be able to help me, and then rushed me off the phone. I find this to be unacceptable service and it was such a disappointment. I will NEVER fly Delta again.

The only flights they had going into my home airport was at 7:30PM the next day, so I asked to please be sent on an earlier flight to a different airport, which was fine, because again they promised I would receive my luggage. Once everything was said and done, I, along with two tiny children that had already been traveling for a good 8 hours, headed down to baggage claim. I asked several times for my luggage and no one could locate it. One lady told me that she had made a phone call and someone would be bringing it down shortly. But when her shift ended and I asked the next lady, she told me that my luggage had already been put on the plane. At that point, it is 9:30PM and all I have is a small diaper bag with just enough supplies to get me through the night. No clean clothes and two very upset little kids.

Long story short, we got on the plane the next day after almost 24 hours of traveling. For those of you who have small children, you know this is not an easy task. When I arrived at my final destination, there was still no luggage. It took them another 24 hours to fly it to my local airport and then another 12 to deliver it. I now have over $800 in credits that I am skeptical to use. What if this happens again? Not to mention Delta is one of the most expensive airlines to fly. Horrible experience.

I also did not find it helpful that the flight attendant refused to help me place my carry-on overhead. I explained that for medical reasons, I could not do any heavy lifting. I even explained that my lung collapsed last year. However, she instead told me that if I could not place it overhead, it would be sent to be stored with the rest of the luggage under the plane. Thank God a nice passenger saw my distress and volunteered to place my bag overhead. Delta's staff should be trained to be more helpful with passengers, especially the disabled. It was very disrespectful and inconsiderate for me to be told to go to a bathroom that was further when the first class bathroom was just two rolls away. I was forced to walk to the back of the plane to use the restroom. This was very inconvenient as I suffer from vertigo, was on medication and this made me more anxious and dizzy.

It did not help explaining my disability. The staff was very rude. I asked for a blanket and pillow, and was told that is only for first class. I do not agree with this. Your flights are expensive as it is. Why should I be denied a pillow and blanket as cold as your planes are! Last but not least, the disabled people on my returning flight were left on the plane for last. When I questioned why we were left for last, he rudely said that was Delta's rules and that the wheelchairs were not ready. We had to wait a good 20 minutes for the staff and the wheelchair. I was again asked why I needed a wheelchair and again I had to explain myself. I had to find my own luggage because the lady who was supposed to assist me was too busy on her cell phone.

Because I did not look disabled, I was not treated like the rest of the elderly and disabled passengers, which I feel to be discriminating! I was offered a $100 voucher when I called to complain; however, with the discrimination and horrible experience I had, I do not feel this is enough. I then emailed a complaint and Molly ** from Delta corporate care emailed me back, making excuses for its staff and only offering me an apology and 4,000 Sky Miles. How does this help anyone but them! I am totally disgusted and plan to make a human rights complaint if Delta does not provide a better solution that betters me and not their company!

So now we are on a 5-hour flight with an 18-month-old in two middle seats, in different rows. We leave in one week. I even went as far as to try to upgrade to economy comfort so we can sit together, but we can't do that since they are exit rows and we have an infant. I normally choose Delta, but not only will I be doing that ever again, but I will make sure everyone I know also knows about Delta and their lack of customer service.

I just wish that all military personnel could say the same to Delta that, "Oh, I'm sorry. I really can't go and fight for your sorry company in Iraq anymore." I'm trying to be polite here and hope I can get a reimbursement of some sort in order to resolve this headache. If not, I feel all military personnel and civilians that have been taken by Delta should file a full class action lawsuit against their misrepresentation and frivolous policies.

The only thing they will offer us is a $400 credit on Delta. It seems like bait and switch to me. If you pay for something a year in advance, you should receive what you purchased. We travel a lot and will we will completely avoid flying on Delta Airlines. We will stick with British Air and Alaska Airlines because they are amazing in customer service. I can't even offer Delta 1 star.

We proceeded to deboard the plane and were then advised that that the maintenance issue had been resolved but the pilots had timed out. Later a Delta red coat told us that they timed out by 3 minutes and they could have chosen to continue with the flight. The gate agents then informed us that they were in the process of finding a new crew and the departure time was delayed until 12:30 am. At around 12:15 am or so, the gate agents announced that the flight was cancelled and stated that they apologized that they had fallen short and failed.

There was complete havoc; it appeared that the gate agents and red coats had no idea what to do and had not experienced this before. Some of the gate agents and Delta employees were just standing around socializing and others were looking at their watches waiting for their shift to end so that they could clock out. Several people including me captured this via video footage on our phones which will be posted on several social media cites. In the interim, to compensate passengers while they were trying to get their act together, we were each given a hefty $6 meal voucher and a $50 Master Card Gift Card. To all of our amazement, the credit cards were all invalid.

Several customers including me went to eat at TGI Fridays. When it was time to pay, the waiter informed several passengers including us that the cards were invalid. Several customers tried to use it at McDonald's and they were also deemed invalid. It only got worse, we waited in line for 2 hours (it was past 2 am now) for the agents to try to reroute us. Finally it was our turn. We asked the agent to get us on the next direct flight out to Johannesburg and mentioned that we had to leave tomorrow in order to make the wedding. The agent showed absolutely no effort or sympathy to accommodate us; instead she said that she could book us on Monday night's flight. I proceeded to tell her that it does not help as we would miss the wedding. Once again she showed no effort to accommodate us.

At that point I asked her just to send us back to Dallas on the next flight in the morning. All she said she could do was put us on a 5 pm flight the next day back to Dallas. We asked her for a hotel voucher, and she said most hotels were sold out but could put me in a Quality Inn. I accepted it and proceeded to the hotel (which cost me $35 in a cab ride as hotel shuttles were not working at that time). The hotel was utterly disgusting and dirty, all they had were smoking rooms and my dad actually got bitten by bed bugs. Okay, so it was utter hell at this point.

The next morning, we went back to the airport to see if we could get on an earlier plan to Dallas. We explained the situation to the booking agent who proceeded to tell us that there was a $50 fee to get on an earlier plane. I was astounded and walked away. We finally made it back to Dallas exhausted and really sad that we missed a family wedding and celebration that we could never get back.

So to recap, the flight was cancelled and there was compete havoc among Delta employees; the airline did not have a backup plan. They could not adequately accommodate me; they gave passengers invalid gift cards for use in the airport. They put me up in a hotel that should be condemned. They tried to charge me a change fee to get on an earlier flight back to Dallas. We had no bags or change of clothing. They were not accommodating us in getting us back to Dallas. All this resulted in missing a family wedding.

Today I called the Delta Corporate Past Travel Experience line. I explained this all to the representative. All she could say was, "I'm sorry." "I'm sorry" does not cut it. I missed a family wedding due to Delta's failure to handle this in an adequate manner. I also wasted all day Saturday and Sunday traveling and experiencing a huge amount of stress and emotions. She credited my account 15,000 Sky Miles as gesture. I find that extremely insulting and offensive to offer me 15,000 Sky Miles for all that I have experienced. What my dad and I expect is to be credited enough Sky Miles for a round trip ticket to South Africa so that we can visit at a future date. Also, I expect to get a personal response from Corporate not a canned email.

I highly recommend each of your employees to read the book, United Breaks Guitars - The Power of One Voice in the Age of Social Media - and how this became a huge public relations embarrassment for the airline. You should not underestimate the power of social media. Also, remember, we all have a choice in airlines.

I am now, for the second year in a row, unable to use any of the System Wide Upgrade certificates. Even if you try to book flights 6-9 months in advance, there is nothing available (and reviewing the seat sheets, some of these flights I checked for did not have a single seat taken in business at the time I tried to make the booking). Moreover, the fare Delta is charging now in order to use these upgrades is outrageous and sometimes more expensive than a discounted business class fare. It used to be 200-300 EUR more, but now it is more than double the price.

I checked on March 21, 2013 into a flight from Munich to Houston for Sept. 27, 2013. 890 EUR basic economy, 2,200 EUR economy with upgrade possibility (which was not available anyhow). In order to check this, I called Delta in Europe. The lady on the phone (apparently, Air France is handling now the Delta customers in Europe) did not even know what these upgrades I was talking were about (and checking with her supervisor, me being 10 minutes on hold did not help). I filed through the website a complaint under the category "reservation experience," just to get an answer from their reservation department that I should contact customer care through their website (which I did in the first place. Apparently, the mail was forwarded to them).

After three exchanges with the reservation department, they told me I should file it not under the category reservation experience, but under "Past Travel Experience" (I know I am a non-native English speaker, but does past not imply that the travel had already happened?). So now you cannot even get from Delta to listen to you. In addition, I was never able to get any benefits through Air France. They hardly recognize the Platinum Medallion status for anything (e.g. getting an upgrade, or at least an exit seat, has never been possible under any scenario with them), even preferred seating you cannot access with your Delta SkyMiles number upon booking. I never thought it would come to this. I will be burning now my 1 million miles (and the 300,000 of my wife) on free flights and switch over to the Star Alliance.

At 2AM the next morning, the WestJet flight was the only one at the Halifax airport that had been cancelled, leaving us without a flight to meet our cruise connection. Because there were no Delta staff at the airport at this time, we went the phone route again and were told that there was nothing Delta could do to get us to NYC that day despite the fact that my husband was on another line with another airline that had seat availability. The Delta phone people are not authorized to make arrangements on other non-partner airlines. Only Delta representative at the airport have that option. So we were forced to spend almost $2,900.00 for tickets to get us to NY to make our cruise.

At the Halifax airport, before our flight, there still were no Delta staff even though they did have a flight leaving that morning that would have gotten us to our destination on time. So for three consecutive days, there were no Delta representatives to deal with customers at the Halifax airport. When Delta was contacted about this issue with a request for a refund of our new ticket expense, they acknowledged, in writing, that they were in the wrong. But in fairness, they offered $50 in compensation. We tried for three days to make arrangements and were flexible to fly at any earlier time, but we were not given the opportunity because Delta is too cheap to provide customer service on site at the airport. This isn't sketchy customer service. This is no service. Because of Delta, our costs to fly round trip from Halifax to NYC (and it's not first class) were almost $4,000. How is $50 compensation fair in this case?

If anyone has ever tried to go from Delta terminal to another airline terminal at DTM would know it is not the easiest thing to do. Delta takes up the entire South wing of the airport and everyone else is located in the North terminal. That means, you have to leave and go back outside to catch a bus to the other side of the airport. Lucky, the US Air plane was late getting there, because I would not have made it in time to board that flight. After going back outside and catching the bus, getting tickets and going back through security, it put me at the gate at 11:32. The US Air didn't take off until after noon getting to the gate in Philly at 1:25.

After everything, I was late to work by 36 minutes. I called customer service and all they had to offer me was a $25 voucher. This was a $623 ticket that I purchased and all they were going to give was a $25 voucher. Long story short, I would never fly Delta again. I was a Gold sky mile member and made them cancel my membership and they could keep the miles that I had built up. The hell with Delta.

Then found out I was 2,000 miles short of the way overpriced tickets (yes, they give 3 levels, but forget about the lower level. They don't exist). To correct for the 2,000 miles, I either had to buy them for $70 or sign up for a credit card which would give me 30k miles. I declined both and decided to purchase United tickets as I know their miles will actually take me somewhere.

There is no way I can get them back at this point because they are past the 9-month date that they will redeem points. I did read a complaint that said that their miles had also mysteriously disappeared and they thought it was due to a Skymiles user policy agreement change that occurred in about 2009 that said that they could now make miles have expiration dates. So they must have been deleted from their account, with no record of them ever existing! I suspect something similar must have happened to my miles. I know it is only 4,000-5,000 miles I've lost, but Mexico is a long flight and those are miles that I will never get back!

I usually fly with my spouse or son who are platinum or gold status. If I fly with them on one reservation, we get the lower priority for upgrades, hence, I rarely get an upgrade even with their highest frequent flyer status. I pay thousands of dollars per year by choosing Delta rather than the cheapest carrier for most of my flights. I expected customer service rather than lip service. I am contemplating asking United if they will match my status for a year while I switch my ticketing to them. United is usually 10%-20% cheaper on the routes we fly and I doubt the customer service could be much worse. I'm highly disappointed with Delta and missing NWA whom we loved.

She was deeply distraught as so was I, and we had to spend a further $2500 on another ticket to get her here. We have asked them for a refund, as we feel they should be responsible for informing foreign internationals that they should obtain such a document before flying, but they refuse to refund our ticket. Can anybody suggest a best course of action? Do we have a right to a refund? Thanks in advance.

When I arrived in Dallas, I called the travel agency that booked the flight in the first place and there were two flights on American Airlines that would get me to Austin, one, which was leaving shortly after I arrived in Dallas, and the other 2 hours later. I opted for the second flight, because I did not know how long it would take me to get to the gate. This flight cost me $464.80 out of my own pocket, because Delta could not find me a flight! Now, they are refunding the ticket to the original booking credit card, which was paid for by the company that was holding the meeting. I am not getting a refund; the company is getting a refund for my money.

Delta refuses to refund the money to my credit card. So now, I want to spread the word for everyone not to fly on Delta. They do not care that you have money coming out of your pocket because of their failure to get a passenger to their destination. I will never fly Delta again. I have also posted my complaints on Facebook and will be contacting my local newspaper, the airport and AARP!

On our way back, we were ready to board flight 1860 to ATL. We could see that the aircraft had arrived and it would probably be a little tight to have an on-time departure (at this point, the time is approximately 5:00 pm and the flight was scheduled to leave at 5:45 pm). Even though it took three people to stand at the door and scan boarding passes, we all were boarded before 5:45 pm. The flight attendant announced that the door was now closed and thus the safety demonstration began. Approximately 25 minutes later, we began our take off without a word regarding the cause of delay. I could hear people all around us say that they would probably miss their connection, us included. Sure enough, we arrived and touched down at 8:05 (1 minute after our connecting flight was to have started boarding). We could only hope that our connection crew was doing as poor a job getting out on time as the crew from MIA.

I was experiencing some back pain so I told my mom to go ahead and determine which gate we were at (since that apparently was a secret that none of the four flight attendants could announce our gate arrival). When I came out, I heard the gate agent tell my mom they are all on the screen. I wonder is that what she'll be told when she is replaced. (I have to hope that this type of poor customer service cannot continue in a world where we have an abundance of choices.) I suppose she wanted to make up for her lack of customer service so she said, "You have 20 minutes before the flight leaves" in a voice that suggested "duh" should follow. Oh, I forgot, a passenger in front of me apparently asked the pilot/flight attendant if they could call ahead. Almost as if the pilot said, "I'll take this one," he quickly chimed in the "we don't do that."

Wow! We had just been on a cruise where some passengers were late coming in (through no fault of their own) and the captain, once brought to his attention, made a decision to delay the departure for 2 hours so that those folks could make it aboard. Neither that passenger nor us wanted or needed the planes to be delayed, just simply a courtesy call to give a heads up that through no fault of their own, some passengers were headed to the gate. They are easy to recognize because they will be out of breath. As one writer wrote, I don't travel on Delta enough to impact your bottom line, but I do travel monthly for work and I will spread the word about Delta. Definitely, I will not ever fly Delta again. I will pay more to fly on another airline.

When we got to the AMS airport, we went to the KLM crown room at the airport. Much to our shocked surprise, the agent there informed us that our boarding passes were invalided by Delta and that we were reassigned economy seats and our economy comfort seats had been reassigned and we could not get them back. There was no explanation for the change nor did Delta Airlines inform us in any way, not via email or phone message. The aircraft configuration had not changed.

We explained to the Dutch agent the best we could that we had paid for economy comfort. They asked us to produce proof. How insulting, specially in a foreign airport after a 9-hour flight and 9 more hours to go. Eventually, we were able to show that we did pay for the economy comfort. Then they wanted to put us in separate areas of the plane instead of seats together. I explained about the Sjogren's and the need to be seated together so I could help my wife. The agent asked us to work with the gate agents to see if they could help us. After a tense time waiting at the gate to see if we could be seated together, with just 5 minutes left to boarding, we were given two seats together in the economy comfort because a kind person was willing to be helpful. We were on the other side of the aircraft from where we had booked. The KLM staff at the AMS airport were friendly and helpful. But Delta was neither friendly nor helpful not to us and worse, not to their partner, KLM.

So I called Delta and asked about a compassion fare from any of the 6 airports to Winnipeg leaving the next morning and returning in 2 weeks (to be certain it covered the funeral without changes). The agent refused to give me a fare unless I picked a specific airport and flight times, so I picked the lowest price shown on the Delta website from the closest airport and was told the compassion fare was $1,700-$400 more than the full-fare price for the ticket. The agent refused to search for other flights unless I picked a specific flight, so I picked one from the next closest airport that showed 20 empty seats. I was told the price was still $1,700. I explained that my wife and I each had over 30,000 SkyMiles and asked about using them somehow. The agent said "you'll have to do that online" and hung up.

I called United who gave us a 5% discount off of the advance-purchase price ($550) for a ticket from Columbus, OH to Winnipeg; they even upgraded her to first class. She arrived in Winnipeg within minutes of her mother's death. Needless to say, my family all flew United to Winnipeg for the funeral, and I will be flying United to Taiwan in the future. The only Delta flights we will take will be to use up the SkyMiles.

Their response was that it is the passenger's responsibility to learn about these requirements. The cop who was supposed to restrain us even attempted to intervene on our behalf, and then he told us the same thing happens day after day, including the same rude treatment of passengers by Delta staff. People are bumped from the same Atlanta-South Africa flight on a daily basis. A private tourist/passport office at the Atlanta Airport told us it averages about 5 passengers per day. We even heard similar stories from a Hilton Hotel where we were stuck (at Delta's expense because of our vocal complaints) for two days, from cab drivers, and from other people at the Atlanta State Department Passport Office.

In addition to losing two days from our vacation, we also had to buy winter clothes for a two day stay in Atlanta, cabs to and from the hotel to the passport office, and for meals since Delta's meal vouchers were only $6 per meal and only valid at the Hilton Hotel. It was an absolutely horrible experience. Other bumped passengers informed us they were told the same story, that Delta has no responsibility to notify passengers of this South Africa passport requirement, and it is up to the passenger to research these requirements. In the case of this family, they were stuck in Atlanta for four days and were not given hotel or meal vouchers. Unlike our bags, their suitcases were not pulled off the flight from Atlanta to South Africa, so they had to wear the same clothes for four days.

I also checked out my own passport and discovered that two years before I had entered South Africa and the entry visa was stamped on a page with a prior visa. This time I also saw the family in front of me have old passport pages stamped. And when I left, my exit visa stamp was stamped on an old page. On the same trip, our daughters were diverted from Delta to Air France, and one of them also had a full passport. Air France let her fly from Paris to South Africa, and she had no trouble whatsoever to enter and exit the country with her full passport.

Then we landed in Charleston WV, and had to land in the field instead of the gate (gate was empty?). The crew called over 3 times for a wheelchair, and I ended up having to go down the stairs (scary) and wait out in the cold for the wheelchair with the crew! When I did complain after I recently got back, I got a response saying they investigated and no one they interviewed could recall the situation and they were sorry and here's some miles. I think it is very convenient that no one can recall the situation. Their service was poor when I had requested wheelchairs in advance and people just were lazy and did not want to be bothered to get a wheelchair. The crew on board all planes were extremely helpful and attentive. I only had a temporary disability due to surgery on my foot, and I really feel for those that have regular issues.

I felt Delta more or less blamed me that I checked the box that I only needed a wheelchair for long distances and didn't check the box that I couldn't do stairs (I was able to do the stairs, but had no idea I would have to since I travel this route frequently and have always landed at a gate). They also said I should have asked for a CRO if you had a problem. I had never heard of a CRO and how is the normal person supposed to know? They still did not have the wheelchairs there to assist me. I am not happy with their investigation and have asked them to pursue it further. It took them almost a month to respond to my complaint. I sent the complaint on December 14, I heard back with their findings on Jan 10. That is a long time and no wonder the people do not remember anymore!

Customer service needs to be improved and customers need to feel like they matter and are not ignored. If the gate members and other members of customer service provide service and attention like the flight crew members do, Delta would be awesome!

A week later, they asked me to submit a claim but asked me to give them 3 more weeks to locate. Meanwhile, CNN (where I work) ran a story about suitcases stolen from the baggage claim carousels and I am sure my Tumi luggage was one of them. I completed my claim and submitted all receipts (totaling over $3,500). For 3 months I have been told the check is in the mail, but I have yet to receive it. I asked them to provide a tracking number, but all I got was a "Sorry, but we don't send checks using trackable couriers" or "Sorry, please be patient. The check will arrive in 10-14 days" or my favorite "We are doing everything we can to expedite your request."

I don't want to know how long it would take if they have taken their sweet time to resolve my complaints. Unfortunately, this is not the only luggage I'm having issues with. Back in July, they destroyed a brand new luggage purchased in Orlando and I haven't even received an email informing of the status of this claim. I am absolutely disgusted at the way this airline chooses to deal with the issues they cause. They are disrespectful on the phone, at the airport, on board and by email. I'm waiting to hear they are going on strike again and hopefully close for good.

This would not have been a major issue, but they also decided to book us all into different seats for both legs of the flight. (Seriously, we all have the same last name and we told them our son has special needs?). We called Delta and got at least my wife and son together. Delta informed us that their policy on rebookings did not extend to families below 5 so it was simply up to us to manage the seating issue at the gate. Seriously? When I returned to the States and because our New Year's Eve was ruined, I tried to rebook us onto a direct flight later in the week.

I called the SkyMiles number for Platinum Elite and was unapologetically told there were no seats together on any of the days requested. When I became more upset, I was told that I was sent emails on Nov. 1 informing of the date and if I had called then, maybe they could have helped. Mindful, my records show they did send an email for my son only, not my wife and I, with the same heading as our original reservation (nothing like Notice Of Change, just the normal headline). I promptly missed this as I perceived it to be the original reservation, my admitted stupidity for not reading this.

I asked for a manager on my third call to Delta and was eventually told again I could try to make arrangements at the gate but they could only find single seats (thanks for making the customer do the work). The manager was even less helpful than her employee and quite a bit less apologetic for the inconvenience. So, this all after I go out of my way to fly Delta, KLM, China Eastern, etc. (Mindful they have lost or delayed my luggage several times, caused me and a travel colleague a big mess in EU with seating arrangements that their Skyteam partner misquoted).

The only saving grace is that two days before our 2-leg return, I called one last time and spoke with Carrie ** from Delta in Cincinnati. She was sympathetic, professional, and she took it upon herself to try and help, which she did. She called "International" herself (the others told me they could not do anything, could not see seating arrangements, etc.) She found seats and got us together. It took some time, but she was great. We got a flight back on the 31st, direct, but we still missed our New Year's with friends.

So Delta, you have a lot to learn about customer service. Maybe you can promote Carrie ** and she can show the others how to handle customers.

If I had not called to change her flight, my granddaughter would have been in the Atlanta airport for seven hours alone with no escort. When I complained about not being told anything about this, they completely missed the point. It wasn't about the money; it was about her being in the Atlanta airport alone for seven hours. They just didn't get it. If I paid for an escort, why wouldn't it be roundtrip? I will never fly Delta again.

We were put on standby because we did not take the seats they gave us at check-in. No one told us this when they told us to talk to the people at the gate. We finally got seats again, but not together. I went to sit down. The guy next to me was not any happier because his wife was at the front of the plane sitting next to my husband. So I moved up to the front by my husband, and his wife moved back to sit by her husband. Then the flight attendant yelled at us to sit down. But Delta could not figure out that they split us up for no good reason. So when we got home, I sent all my documents to Delta's CEO. He passed it on to one of his assistants (who did nothing except give me an attitude). We are from Minnesota, so Delta pretty much has a monopoly up here. We are going to Europe in 2013. I will do all I can to fly with someone else.

Once at my destination, I was informed that sure enough, my bag had not arrived, and rather than delivering it, they would require me to drive back to the airport the next day (I live nowhere near the airport) and pick it up myself. Before this, I thought I liked Delta and chose Delta whenever I had a choice between similarly priced flights, but I am very much not looking forward to driving all the way to the airport, paying for parking, and driving all the way back, all to get a bag that any other airline would have returned. In addition, every customer service or baggage person I have talked to has been incredibly rude; one even hung up on me, which almost no customer service representative in any industry is allowed to do, ever.

They all also act like this is the most logical policy in the world and I am realizing that there is a built-in system where they are not allowed to transfer you to anyone who can do anything to help you. One woman (the one who hung up on me) told me that the best I could do was use the complaints form online, and that another policy was changed after two years of lots of complaints, so eventually there is a chance that "your voice could be heard." In two years? Not impressive. Next time, I'm paying extra and flying Jet Blue.

If it was a snow storm or another act of God, I could understand. But the weather in the departure city and the arrival cities is just fine. The flight was scheduled to leave at 6:00AM, the first flight of the day. So what would be the reason to cancel it 2 days before it leaves? I have never had this happen with other airlines and this is the second time it has happened with Delta. I will not book with Delta again. I cannot trust that I will actually get what I pay for.

We were boarding our plane in Detroit and due to the ridiculous baggage fees charged by Delta, many travelers chose to carry on their luggage rather than pay $25 to check the bag. The planes were not equipped to store all carry-on luggage and so at the gate, the option was offered to voluntarily check a bag for free. As we entered the jetway, Felicia came up to us and told my daughter-in-law and me that our bags were too large and that we had to check them. Our bags fit easily within the Delta luggage guidelines. We explained that we were not ending our trip at the next destination but were continuing onto Rome. We had had bags lost in Europe before and had planned carefully to be able to carry them on and not risk any future loss.

The more we begged to be allowed to carry the bags on, the more determined she was that we would not. It was a classic power play. She told us that if our bags fit in the box that we could take them. And after we showed that they would fit, she changed her mind and said that we still had to check them in. When we pointed out that others were taking larger bags onboard as they passed us in line, she said, “Don’t even mention anybody else. You cannot take your bags.”

Soon she said that all the bins were full and we had to leave the bags at the gate door. She even sent my husband’s bag down the ramp without a tag on it at all. I asked if we could try to see if we could please just try to find a spot for the bags. But no, she was very rude and inconsiderate and told us that we were holding up the departure and that she would call security if we didn’t give her the bags. People even offered to leave their bags instead of ours, but she waved them onto the plane with their carry-on bags and seemed determined to punish us claiming that there wasn’t any more space for our bags.

We finally left the bags with the worry that we would not see them in Rome as she promised. As we walked to our seats that had been switched without our knowledge, we passed several places where the bins were not full and we saw several bags bigger than our bags. The flight attendants made no effort to consolidate the luggage in the overhead bins and we watched as our bags were loaded on the bottom of the plane with a pit in the bottom of our stomachs.

Here we sit in Rome; our bags are in Boston. We are hopeful that the missing bags will arrive on another flight routed through Amsterdam but with no promise of having clothing for the rest of our vacation. We tried with all of our might to keep our bags with us but no! We were victims of an employee who did not show any evidence of customer service training. The employees at Alitalia have been extremely helpful and are taking the blame for this mishap when we can see no fault on their end at all. I now understand why people joke that Delta stands for Don’t Expect Luggage To Arrive. We are disgusted with our treatment by Delta and especially by Felicia at the gate in Detroit. We will not be satisfied until action is taken to rectify this issue.

We sent this complaint to Delta a week ago - no response.

She had to make excuses for something. My wife is Muslim and is wearing a scarf. She had to do something to show her hate against Muslims. Our flight will leave at 11 am, and we have 25 minutes until departure. Anyway, because of my dual names on citizenship (I have traveled with same passports to my original country without any problems), another agent, she accused me of scam (because I have two different names on my passports LOL). I never ever had this problem in the past years. She won't let us depart. See what kind of customer service they have?

Now, with that luggage and my daughter, isn't that frustrating? Agent acts unprofessionally, unknowing of what she is doing, acting racism and hate. This is not acceptable. And after that, we missed the flight. I had to call Delta to talk with a supervisor, and she agreed to refund us. And still we haven't been refunded (to rebook tickets and for my ticket to have both names in the two passports). Now, the fare went up and it's going to cost me at least an $800 difference per ticket.

Finally, I explained what had happened, and she told me I would have to take 42F seat because they had a glitch in their software program that Delta would refund that part of the ticket. I tried to explain to her that was not sufficient, that I would wait for a later flight, but she insisted that there were no other flights with first class seating, and to board or be left behind! I received a $200 for future travel on Delta. I have received no refund. I also offered to sell my seat for $400 when I pre-boarded, but there was no mention of that from Delta either.

I love the way they assume I am anxious to fly with them again soon. Actually, I am tempted to discard my American Express mileage cards, and fly another carrier from now on.

In the old days, the airlines (including Northwest) would be able to get an alternative aircraft over to replace the one that failed (same with the one being held up at Laguardia). They can't seem to do that now, and the feeling that you get is that Delta has just stretched itself too thin trying to make a buck. And as a result of their money grubbing, I was not only totally hosed out of one day of important business, I also find myself sitting here exhausted after 8 hours of sitting in an airport (I forgot to mention that I am inbound from Europe, so it is actually six hours later in my head). My simple message is that you cannot trust Delta to live up to even basic commitments for reliable service. While I was on the road, I flew United and SAS regularly, and they know how to do that - Delta clearly doesn't. So caveat emptor. As for me, it will be a long time before I book another Delta flight even though I have close to 100,000 miles logged with them.

The lady announced over 5 times that it would be 15 to 20 minutes, over and over. It began the cascade of dishonesty, and was a glimpse of what horrors were to come. What I did not expect was for your unprofessional and untrained pilot to land us in Houston because we were short on gas. Are you kidding me? We had a one way flight to New Orleans. Instead, we landed in Houston, were again given lies one after the other, telling us that there was bad weather in New Orleans, coupled with the fact that the pilot was running out of gas. The blatant dishonesty may have worked if everyone on the plane (including the flight personnel) did not have smartphones, which clearly showed perfect weather in New Orleans. After the lie was out that the weather was fine, they then said that there was a problem with the landing gear; then they said that there was no gas, and then we were told that there was no one to actually pump the gas. Then, the excuse was that there was no one to dock the plane. How many lies after the other?

We sat in the airplane for over an hour, and then were permitted to leave the plane and go to the empty, closed airport. We were tired, hungry, sleepless and very offended. How could something like this happen? By the time we landed and got our luggage it was 6:00 AM! Not only did we not get any sleep, we also paid for a hotel room and shuttle service - both of which we did not use, making our experience even better. It was insulting that the announcement was made that we would be getting $50 vouchers for our troubles! $50 vouchers for all the aforementioned troubles? Thank god we took video and audio footage of all the announcements and delays for proof. I want to know why this happened; why Delta airlines would run out of gas, why they would blatantly lie to their customers, and why they believed we would put up with such BS for $50 vouchers.

They started looking at each other and started asking us questions about my daughter traveling alone. I told them that she is going to attend a college event at Duke University and she is 16. The attendant went to the supervisor. They whispered something to each other and as she came back, she said that they already closed the check-ins and there is no way for my daughter to catch that flight. I started getting even more worried and told them that we arrived the counter 40 minutes before the check-in time and they were the ones who made us delayed by further discussing the matter of my daughter flying alone. They were not being understanding or supportive at all.

At that point, I am insisting that the airport and security is uncrowded and we can easily make to the gate on time. (They were literally only few people around us.) Our meaningless discussion was not going anywhere and talking to their supervisor was even worse since he is acting like a total hardheaded individual. None of the floor attendants was trying to provide quality customer service, offering to call the gate, or trying to understand our disappointment. They were just being extremely difficult, uncivil, and crude. They gave us a possible stand-by paper to another flight which was going to leave an hour later; however, they of course couldn't guarantee a seat at that flight as well. With a very cold-hearted way, the supervisor told us that she might end up flying the next morning. I tried to keep my calm, thinking that maybe karma does not want my daughter to be on that flight. I've decided not to insist further. However, when we passed the security and arrived to the gate to our originally scheduled flight, there was still 15-20 minutes for that flight to depart.

This time, I talked to the other Delta floor attendants at the gate. They called the check-in counter to confirm our story and the supervisor from the check-in counter was still saying that my daughter cannot be on that flight, because we were late to check-in. I literally ran back to the checking counter from the gate to talk to the supervisor again to understand why he is not letting my daughter to be in her original flight. We are at the gate, the flight is still there, they didn't even open the doors yet, and this supervisor did not let my daughter to be in that flight. Since there is no logical explanation for this, I started to think that I was being discriminated for having an accent in English. Furthermore, I felt like my civil rights were violated.

The result is I have my daughter's ticket. We made the gate on time; however, we are being told that we were late to check-in and not allowed to be on that flight. At that point, I was literally crying. I went back to the gate where my daughter was still waiting to hear back from me. I feel like I couldn't protect my daughter's rights and felt extremely helpless. Attendants at the gate, of course, followed the direction that they have received from the supervisor of the check-in counter. The plane departed without my daughter in it. She was granted a seat at the next flight which was an hour later. Unfortunately, this flight she is in right now will make her arrival delayed for a couple of hours. I hope she arrives to her destination safely.

As soon as she was on that flight, I inquired the name of the Delta's general manager at the SF Airport from the other representatives. It is 3:30 am right now and I couldn't sleep because of what happened today at the airport. I am extremely confused, upset, and disappointed. I will most definitely move forward and complain about what happened today to the appropriate authorities. I hope Delta Airlines will be able provide some answers to us regarding this incident. To prove that we were there on time, I am also adding the image of our parking receipt.

We got up at 3AM and went to the airport by 4 AM. Nobody from Delta was there. The "partner" airline was Alaska Airlines. They would not (could not) make the change. I was told to call the international # which I did. Again I reached another rude representative who said we could not go standby on a partner airline. It's impossible to get on a different flight if you are not on a real Delta flight. Don't be fooled people! So stuck with our original flights we made the best of it. Now we're paying for it because Delta's other partner (Express) gave our plane away & we are still sitting in Atlanta now at 11PM waiting for a plane. Thanks Delta for screwing us over! If you had accommodated us as we requested at 4am this morning, I would have been home 3 hours ago. As it is, I have no clue when/if I will get there.

I recently called Delta booking agents to change the return date of a flight I booked. The first agent I spoke to was incredibly rude. She was impatient, did not listen to what I was saying, interrupted me several times, and clearly was not interested in actually helping me. She quoted me $1,000 to change my flight. When I told her that was too much, she quoted me $2,000 for the same flight on another day. I told her that I had seen flights on those dates on the Delta website for much less. She told me that she could not see any of the flights on the website. She could only see what was in her "system" (I would think that Delta booking agents would be looking at the same flights we see on Delta.com). She told me to go back to the Delta site, and look up all the flights I was interested in getting quotes on, and call again.

In my opinion, that is her job - that's the reason I called her in the first place. I finally got frustrated and told her I would find another way. I hung up and called Delta booking again, getting a second agent. This agent was just as rude, but after I made my request, she told me that she could not help me, and would have to transfer me to another department. Instead of waiting, I hung up and called back, hoping I could get someone helpful on the line. The third time I called, I finally got an agent who was helpful. She gave me two quotes of $160 and $240 to change my flights. I asked her if she could see other dates on which I could fly within a two-week window that had similarly low change fees. She found me two other dates on which the flights worked for me, and at the end, I paid only $230 to change my flight. Quite a difference from $2,000.

Clearly Medallion status on Delta means nothing, and I have rarely received any benefit from it (once I was upgraded to business class on a domestic flight, but it was on a plane that has no business class section allocated in it. The seats are the same size - there was no additional space). I will not be booking with Delta again.

Unfortunately the person sitting beside me was manipulating over and over again the carry-on luggage in the head compartments. He even held an argument with a passenger who asked him not to touch his carry-on because he had some fragile things. After I woke up, hours later, this guy was no longer sitting beside me, but another passenger. The fact was that, on the plane someone took my passport (maybe this guy manipulating hand luggage). I did not notice I was missing it until a few steps to Turkish Immigration. Usually flight attendants give immigration and customs forms. Not in this flight, so I got off with the security that my passport was in my hand luggage, where I left it. I rushed back to the plane and after 5 or 7 minutes, found the captain and crew leaving the aircraft.

I explained what was happening to me and very inattentively he told me to wait for someone to come to assist me, even though I begged him to stay and don’t leave me because I was afraid not knowing what was going to happen to me. I asked desperately to enter and search my seat (13G) but was not allowed for safety reasons, nor could search the trash that the cleaning people took out from the plane to leave no open possibility. No one helped me nor did anything to calm me. They treated me with no cordiality; no one cared. I am so amazed. Within minutes an employee came and said she was from the company that gives service to Delta flights. I asked for a Delta representative because I was having a difficult situation. She acted so unfriendly, so I insisted I would not leave without a Delta representative there; so she said, “There is no Delta representative in Istanbul. Delta hires our service and we are in charge of receiving and dispatching planes. So I have to continue with my job and I am losing time with you.”

I asked her for a phone to call my consulate in Istanbul. She said she did not have one and that there was no phone available. She asked me to walk quickly; I am 54 years. She asked me to wait in the corridor outside Immigrations. I begged her for a phone several times. I did not speak to any officer and was never in touch with a Turkish immigration offer. If I did, they would know that they had to respect the Vienna Convention agreement that says that if the detainee requests a phone to call their consulate, it must be provided. I was a detainee because I could not walk freely. I was taken like a suitcase from place to place. She came out with a paper and I asked her again and again for a phone, which was not provided. At this point, I was very scared and also mad. I knew this was not the proper treatment because we all have consulates and upon a call, they would meet me at the airport and issue me a safe conduct to continue with my trip.

This employee did not want to give me her name and her English was very poor. She assumed the role of an immigration officer and deported me, just that easy, so placed me on the flight back to NYK that was leaving in half an hour. I was deprived of my rights by not using international procedures by the employee of the company you hired. She was abusive and showed no consideration. I was constantly asked to remain silent. So, if she played to be an Immigration Officer, she should have given me a phone to call my consulate, that was my right and that was the point of my complaint and demand. I traveled for 36 hours, between October 14th and October 16th, spent over U.S. $6500.00 in this "fantasy trip" without having enjoyed a moment of it; instead returned in less than 48 hours with a trauma and a nervous breakdown.

Upon arriving in Lima, Peru, I took a written complaint to Delta’s office. It was received by Delta personnel. I asked to speak to a manager. They said that the manager resigned months ago and there was no one in charge to contact at the time, so they gave me the number of Mrs. Claudia **, Cargo Supervisor at the airport and suggested to write through Delta’s web page - complaints - and wait for an answer because Mrs. Claudia would not be able to solve my problem. So now the style is that we humans are unable to talk but communicate through web pages or use call centers with hundreds of options except the one we need. At your cargo station in the airport in Lima, a guy named Felipe confirmed to me that there was no manager in Delta, and that he would call Chile to see if they could do anything. Of course the answer was negative.

Today, and still trying to find a solution, I called a friend that works for a US company to see if there was some light in this black tunnel. The person who answered me said that Delta does have a manager, named Delia **. I called her and let me tell you that there was definitely something very wrong with customer care in the whole Delta organization. This lady was so mean and rude. She said that if I placed the complaint through the web page, I should wait for an answer, and that if the accident was in Turkey, she could do nothing about it. Of course, it wasn’t herself on the problem, it was me. She was so busy in a conference that she had no time to listen. Simply incredible. As I told her, I spent 36 hours flying from my house and back in less than 2 days! Monday, 22nd, I had a meeting with the Director of Consular Policy at the Peruvian Ministry of Foreign Relations and with the Deputy Chief for National Assistance for Peruvians to inform them about the maltreatment and abuse I received from Delta.

They will contact your office in Atlanta directly. I am a Peruvian citizen with rights. And the question is: why wasn’t I taken to Immigrations as corresponded? On Tuesday 23rd, I filed a complaint through INDECOPI, the Peruvian Institution for Consumer Care. After that, I had a long meeting with my lawyer. I am so annoyed and upset with the way Delta is handling this issue. No one has the right to treat people this way. We are human beings, not robots, machines or computers. With a problem like this, being deported, stolen passport, we get nervous and afraid, we cry; one gets traumatized. We are not prepared for this. We expect humanity and kind manners within a problem, plus the assurance that the right procedure will be followed. If I should have received it, at this time, instead of being in my laptop writing to you, I would be enjoying a cruise through Greece.

We know that today's services, with the issue of alliances, no longer offer a personalized service, but it depends on each person, their self value and self esteem to accept or reject the way we deserved to be treated. I do not accept this, I know and I demand my rights in this case which have been violated. I had not committed any criminal act. Having a passport stolen must be something somewhat common for an airline, and I should have had the chance to contact my consulate. Due to all the above, I would appreciate if someone in Delta could contact me as soon as possible. Please understand that my nervous system is going through a breakdown, I feel depressed, I can’t concentrate neither on my work nor in my business. I am on a medical leave. I have trouble sleeping and I feel pain all over my body. I am worried for the consequences this might bring to my health. My doctor has diagnosed me with fibromyalgia.

Since I was sent back from Istanbul to New York I feel so helpless and angry. The lack of experience of a young girl that handled this situation was so mistaken and inappropriate and after returning from this horrendous experience, I have not been able to communicate with a Delta representative after trying in so many ways. I am really exhausted and frustrated. I need, not only an explanation from Delta as to why this, so-called Delta handler, assumed to be an Immigration Officer and did what she wanted with me, a Peruvian citizen with rights, but also a prompt solution to repair the damage Delta has caused me.

We had a change in Atlanta, then home to NC. The handling in Wilmington had to be were this went wrong due to the area of liquid puddling. The bottle had busted from the bottom. Thank goodness it was in a box to contain the glass (not the liquid, for it was all over the contents of the bag). Not only was the bottle busted in one bag, but also Jewelry boxes that were purchased were broken in middle and a wooden statue was damaged. I do not have a problem if there is a question of security and my bag needs to be searched, and I understand that there are thousands of people and luggage so time is an issue. But I am an American citizen, without a criminal record of any sort, and was returning from vacation where I purchased things to remember the great time I had.

I am very disappointed in the handling of my baggage and the damage that the internal objects had. I think about the luggage commercial that involves monkeys throwing the luggage around to show how tough it is. From the looks of the damage to my internal objects and reading the horror stories that people write about the damage to their bags, I can only imagine what happens behind the scenes of the luggage line. Very disappointing. I would assume, with all the security measures that are in place, there are security cameras everywhere. Maybe Delta should review those tapes to see what can be done in that area to improve the luggage handling. It is not necessary to handle the bags as if they are of no value; luggage is very expensive, and the contents of them can be as well. We now have to pay extra to have them shipped with us. Therefore, that should ensure that they safely arrive on the same flight with minimal damage.

In a panic, I spent the rest of the flight looking for any airline I could to get to ATL that night. Once on the ground I spoke with domestic reservations, which kept referring me to Customer Care. One lady kept telling me it would be fine, she too had foreclosed on her house last month. I pay my bills! I wasn't being foreclosed on, I was getting squatters out! She informed me that they did not "do e-mail" and no one would call me back; it was up to me to fix their mess. I spent the night in the airport on a bench, missed my court date and subsequently $7k in owed back rent. Now I may have to foreclose on the house. I am West coast and their hours are East Coast. I have been a loyal Delta sky miles customer for years. I was not offered compensation and told that no one will follow up with me. The worst service I have ever received. I am ashamed to call Atlanta home.

I advised the gentleman that we were next and Ms. ** said that she was not watching the line and did not know who was next, even though she had the clarity to tell me to wait since there were others ahead of me not 20 minutes earlier. When we were finally assisted, she said there was nothing that she could do even though Delta had previously advised and confirmed to my parents and myself via email and phone that pets could travel from Stuttgart. After asking for her assistance in finding a resolution to the situation, she said once again that she would do nothing for us and we had to call our travel agent ourselves. I called the Stuttgart Delta office and spoke (in German) with a representative the day before yesterday and advised Ms. ** of this.

It was at this time that Ms. ** implied that my claim of calling the Stuttgart Delta office was false because she had manned the desk the entire previous day and would never have given me misinformation about pet travel. In future, she advised, I should write down the name of the person I am speaking with. We returned back to my home, one hour away, and my mother called Delta Airlines stateside. She spoke to several representatives and was told by a supervisor that they are re-booked on another flight with KLM this morning and all is taken care of. So this morning, we all left at 5:30AM to head out to the airport once again to once again find out that Delta made yet another error - the plane is too small to take both house pets!

We were then referred back to Delta and once again, back to Ms. ** (what are the chances!). She promptly said, "I don't know what you want me to do. I cannot help you. You have been here so many times but I cannot help you." I asked for a supervisor but none was available. We left the airport (my toddler had fever) with no resolution. To say that my parents and I are extremely frustrated is almost an understatement. At this point, disgusted might be a better term. My parents are elderly are are both physically disabled (my father is a disabled veteran). We waited a total of 4 1/2 hours with their pets (12 and 11 years of age respectively) to be turned away, treated rudely and called liars with no refund, no re-booking, no apology and no resolution.

My parents have been flying Delta airlines for years and are Sky Miles members; they deserve better treatment. Their hard earned savings paid for a round trip ticket and Delta in Stuttgart, Germany and their customer service agents who are misinformed, have mistreated them in an unacceptable manner. We will never travel with Delta again.

My fiancé and I arrived at JFK at exactly 5:58 a.m. for our 7:05 a.m. flight. We immediately got in line. There was only one person in front of us; the airport was nearly empty. At the desk, we were told by a Delta employee, Alicia **, we must check-in at the kiosk computer before she could help us. We tried 3 different machines, and each time, got a message saying to go check-in at the desk. This was confirmed by another employee (didn’t get her name), who herself tried to get the kiosk computers to work with no success. During this time, other people started to arrive, and the lines grew longer. We, and other folks who had the same problem, were told then go to the kiosk desk for check-in. After waiting about 10 minutes in that line, Delta employee Alicia ** began checking us in. It was 6:14. Obviously, there was a real time crunch at this point. With only 50 minutes left before takeoff, we understood that our luggage might not make it onto the flight, but we certainly didn’t expect to miss the flight ourselves, especially because it was the malfunction of Delta's computers, which caused the delay.

Ms. ** could not have done less to help us. Aside from her general apathy for our situation, she moved at a glacial pace. She insisted our bags needed to have been checked an hour before takeoff, that there was absolutely no way our luggage nor we would make the flight, and that the next available flight left at 3:55 p.m. I asked about those jerks you always see who get to the gate with their oversized carry-on bags and are forced to check them right at the gate - it seemed there must be a way around this. That’s when Ms. ** nastily said, “No, no, no. People get away with that ** all the time and we're not doing that for you." We asked if we could please just take the flight and have our luggage put on the next flight, something I’ve seen airlines do for many people over the years. “We don’t ship luggage.”

We asked if she could get us on a flight to LAX or a different LA airport - we were desperate to get home and get to work. That’s $500. At this point, we were begging for her help. At 6:28, Ms. ** came back out to the desk; she’d been in the back. I asked her to please back us up on this, as she knew we’d been on time and that the kiosks weren’t working properly. Instead, she said loudly and repeatedly, “They got here after 6.” While it may have been 6:01 or 6:02 when we first got to the desk, it was still a solid hour before departure.

Delta's employees seemed to delight in the abuse of their power. We asked to speak with a manager or someone who might be able to help us, at which point she made a call to someone, and said we were demanding to get on our flight. Eventually, she put us on the 10:55 a.m. flight to Salt Lake, and on stand-by for the 3:02 p.m. Burbank flight. The Burbank flight was then oversold, and the only option we had to get to LA that day was to fly into Ontario. After an $85 cab ride we could not afford, we arrived home just before midnight - twelve hours past our original arrival time. We both missed a full day of work, which has caused real problems with our finances and with our superiors. The icing on the cake was Delta sending our luggage to Burbank instead of Ontario, where we landed.

I don’t travel enough to make a dent in your revenue. However, I am the personal assistant to a film producer who flies all the time, always business or first class, domestic and international. He is a Diamond member of Delta's SkyMiles program, and they can be assured that when I make his travel arrangements in the future, Delta will not be considered. I marvel that in today’s economy, with so many people looking for work (especially in the airline industry), Delta's employees could care so little. This situation was fixable. The employees simply decided to be rude, lazy, and altogether unhelpful.

On a happier note, Leanna at the Salt Lake City Airport couldn’t have been nicer or more competent. She really did her best to get us home and was extremely pleasant, as were both flight crews. Unfortunately, our terrible experience with the employees at JFK, and the consequences we faced because of them, far outweigh these kindnesses. Done with Delta.

To make things worse, she begins to be rude to us and tells us that we had 45 minutes, which should have been plenty of time. Seriously? They should make those reps run the course we did and time them. Some nerve. Since we absolutely had to get home that night, we had to catch a later flight to city, 2 hours away from our home. And of course, only 1 of our 2 luggage arrived. I fly quite a bit for work and have had my share of not so great experiences with various airlines, but this really ticked me off as it completely ruined what was a great vacation. I can definitely say I will go out of my way to not fly Delta in the future.

A week later I was informed that they have now changed my flight to an even later time. Lo and behold, the next day they cancelled the entire flight altogether. Delta wanted to refund the "ticket only" and not their "convenience fee". They wanted to charge me a fee on a ticket for a flight that no longer exists. Unbelievable! Delta, you should be ashamed.