Delta Air Lines Reviews

She informed me that if my keyboard and flight case fit within the dimension requirements and weight maximum it may be checked as a regular bag. Regarding fees, she said it would be the same as a second checked bag “$100”. I was satisfied with the response and the information she provided, especially since it only confirmed what I read via the website already! Specifics of my keyboard/flight case, dimensions and weight: Total linear dimension (length + width + height): (L) 62.5’’+ (W) 24’’+ (H) 9.5’’ = 96.’’ Total weight: 121.2 lbs. SEE photos attached.

On June 23rd, 2018 I arrived at approximately 13:55 at Boston Logan Airport so that I would have around 3 hours to check in my bags and get through security in time for my flight. My flight departure time was scheduled for 16:49. The first thing I did was go to the “Self-Check-In” kiosk to print off my boarding passes. Then I waited in line for my turn to check in my bags (a suitcase, and musical instrument -- which was a keyboard in a flight case meeting all the requirements listed on the Delta website and given to me by the Delta representative I spoke with on June 6th).

As I came up to the baggage drop-off counter the Delta service worker with a look of great surprise (I suppose from the size of the flight case etc.) asked me to place my keyboard (instrument) on the weigh scale, she did not help me with this at all (it weighs 120lbs). I explained to her the process of me bringing my instrument and informed her that I called on June 6th regarding the musical instrument requirements and so forth. She then asked that I show her the website where I got my information from, but then I let her know that it was directly from the Delta website. Another representative next to her then pulled up the Delta website and read aloud the requirements.

However, the woman helping me said that unfortunately “we are not allowed, by law, to accept any baggage over 70lbs for safety reasons!” Then, I said “I don’t understand because I meet all the requirements listed on the Delta website!” Therefore, I then asked to speak to a Supervisor. She then went to get a supervisor and came back a few minutes later.

Supervisor (red coat, mid-30s): “Hi, yes, unfortunately we cannot accept large oversized baggage in this department. You will need to go to the Delta Cargo area in order to drop off your instrument.” Me: “Okay, so how do I get there? Also, do I need to prepay for this extra bag now and then bring them the receipt?” Supervisor: “No, no they will take care of everything down there.” Me: “Okay, and how do I get there?” Supervisor: “I think you can just take the #22 shuttle and it should drop you off close to there. Or, you can take a taxi.” Me: “Do you have anyone that can help me bring this over there, or cart that I can use? It is quite heavy.” Supervisor: “No, unfortunately we don’t do that.” Me: “Okay, so I need to take the #22 shuttle and then get out at the Delta Cargo area, and just show them my ticket info?” Supervisor: “Yup, they will take care of all that there.” Me: “Okay, thanks.”

At this point the Supervisor left, and the other representative said “you should probably hurry so that you don’t miss your flight.” I then asked if I could go ahead and check in my other suitcase. She said, “well, you probably should wait and check it in after the keyboard to avoid losing your bags.” Me: “well, there is no way I can shlep everything around with me down to the Cargo area. Representative: “Okay, well it’s up to you, hopefully you will make it back in time.” I then, went ahead and checked in my suitcase and began dragging my keyboard down to the shuttle area. At this point it was already 14:45, after waiting around 10 minutes, the #22 shuttle came. With basically no help I dragged my keyboard onto the shuttle. I then asked the driver to let me know when we were at the Cargo area. Driver: “Oh ma’am, you are on the wrong bus; I think you need the #66 shuttle.” Me: “Oh no, really?

So I need to get on the #66 and it will take me directly there?” Driver: “I think so.” Coming from Terminal A, I got out at Terminal B. I decided to avoid getting on the wrong bus again, I should ask the information desk. The information worker had no idea how to get to the Cargo loading area. She said, “well, I think you can take the #66 or any shuttle and it will take you there”. Very frustrated and upset, I went back to the shuttle area, but then decided to avoid risking time - loss I should take a taxi. I went over to the taxi area, and NO ONE would allow me to ride in their taxi because of ‘how big’ my instrument was. Also, they had no idea where the “Delta Cargo Area” was. I rushed (as fast as I could with 120lbs of weight) back over to the shuttle area and waited for the #66 shuttle. I even asked a Police officer if he knew how to get to the Cargo area, he said “no, I’m not sure but I will try to ask”.

He asked another bus driver and they said the same thing “I think that the #66 shuttle goes there”. Around 25 minutes later, the shuttle FINALLY came! At this point it was already 15:40 (my flight was leaving in an hour). As I was getting on the Driver was very kind and helped me lift the keyboard on (thank you for a kind soul); he asked where I wanted to go and I said “Delta Cargo area if possible!” He said, “Okay you mean on Harborside Drive?” I said, “Yes, I believe so.” It took around 30 minutes on the shuttle to finally get to the Delta Cargo area but I finally made it there! I got off the shuttle and dragged the keyboard all the way across the parking lot and finally into the Delta Cargo loading zone.

I got to the desk and explained my situation to the women working there. One of them was still in training and the other could not figure out how to accept my keyboard. She said, “we aren’t allowed to accept items from any travellers other than approved shippers (people with a license)”. Then I explained that the Supervisor instructed me to come down here and would not accept my keyboard at general baggage drop off etc. I showed them the musical instrument regulations via the Delta website and explained my entire situation (how I got there, and what a challenge it had been). She went to get her Cargo Supervisor and then I re-explained everything to her.

She said “we are not allowed to accept any items over 16oz. Of weight from travellers, unless approved shippers”. I begged for some kind of compromise and asked if they could just call the Supervisor that told me to go there in the first place. They said “Unfortunately, we are a completely different department and don’t have that contact information.” Then the Cargo Supervisor said: “I really don’t know why they told you what they did, it doesn’t make any sense. They should know better!” She seemed sincere and was trying to help so she went and asked another Cargo Supervisor just for additional confirmation. She then came back and said, the same thing.

At this point it was already 16:30 (my flight was departing in 20min.). I let them know that I already checked in another bag and that my flight was leaving in 20 minutes. The Cargo Supervisor said, “Well, there is NO way at this point you are going to make that flight.” Of course I knew I was going to miss my flight but I still had no detailed explanation as to WHY my keyboard could not be checked in the general baggage drop off area. According to everything I read, including the Delta baggage service worker representatives, and the Delta Cargo representatives-- I met all the regulations! This did not and still does NOT make any sense.

Thankfully the Delta Cargo representatives and Supervisor were at least ‘nice’ and sincere in trying to help. The Cargo Supervisor suggested I bring the keyboard over to FedEx and try to ship it that way. After offering to help me bring the keyboard over there, I found out that it would cost a minimum of $3100 just based on the weight alone. No way! The Cargo Supervisor said, “you could at least try to get rebooked before your flight departs?” Me: “There is no way I will make it back to Terminal A before my flight leaves, they will just mark me as a ‘no show’”. Cargo Supervisor: “Well, I can drive you there?” Me: in tears at this point, “That would be amazing, thank you!”

So, I arrive at the Delta Check-in again. This time however it was packed with people almost going out the doors. I hate being this person, but I skipped the line and ran straight over to the Delta Service worker who initially was ‘helping’ me. I informed her that “the cargo area cannot and will not accept any bags from unapproved personnel unless it’s an pet or under 16oz.” Service worker: “Oh no, really? That’s strange.” I then asked if she could please rebook me at least for another flight. She said, “Well I can’t do that on this computer, you have to speak with one of the supervisors.” I then ran over to one of the supervisors (of course the one I spoke with initially was nowhere to be found).

Already 16:55 at this point, I let her know exactly what happened in as much detail as possible. This Supervisor II (Female, brown bob haircut, mid-50s, black suit jacket) didn’t understand why the other supervisor told me what she did. I explained everything and still this Supervisor II said, “She is fairly new but still should have known better than to make you go to Cargo”. She then tried to begin the ‘rebooking process’. She called upon another Supervisor III (Female, red coat, blonde hair, mid-50s, name= Linda) to come and help with the situation. I had to re-explain everything to her and finally, in the end, she was trying to rebook me with Delta. She informed that for some reason the system wasn’t allowing a ‘rebook’ but then she called another head person via the phone. That head person overrid the system and she ended up booking me with Lufthansa instead!

As she finally was printing off the NEW flight/boarding pass info she said “Okay, you are all set to leave tonight at 22:05.” Then she ran off to another meeting. When I started looking at what she printed it said “Monday, June 25th at 22:05” instead of that day. Just to avoid confusion and make sure that this was correct I asked the other Supervisor II (black jacket) to confirm everything. She got frustrated with me and argued that everything was “correct”, but eventually asked another representative to help me confirm the details. I was all set for Monday June 25th at 22:05 with Lufthansa instead of Delta!

Finally, I asked the Supervisor II (black jacket) if she thought it was worth checking with Lufthansa regarding my keyboard, or if she thought it would be the same situation as Delta. She said, “probably will be the same as us, but go ahead and check.” That was it. I said, “thank you” and went on my way. In all honesty I was just happy that I got rebooked.

I did end up going to Lufthansa and showing my keyboard. I spoke with their Customer Service Worker (by the name of Jazzy-Jasmine) and directly with a young male Supervisor. Both of them were extremely nice and informed me that there would be “no additional costs, if this was my only checked bag. And that they have had TVs bigger and items heavier than what I had”.

The male Supervisor said, “Just ask for Jazzy on Monday, and you will be ALL SET!” Long story short, I came back on Monday June 25th and this time I arrived 4.5 hours ahead of my flight departure time-- just in case! I went straight to Jazzy and just as the Supervisor said there were NO charges and the checked my keyboard right away! In contrast to my Delta experience, I was HIGHLY HIGHLY impressed with their kindness, their professionalism, and service altogether. Lufthansa did an AMAZING job at serving their travellers! I will definitely be flying with them again.

All in all, I have had bad travel experiences before, and yes not only with Delta. But never bad enough to feel as if I had to write an official complaint. I am not sure what will become of this letter of complaint but I do hope that NO one ever has to experience what I did. It truly was the worst travel experience by FAR! In the end I also lost my other bag, and finally got it back/tracked it down upon my arrival to the final destination. I have never been so disappointed with the professionalism, lack of knowledge regarding regulations, lack of clear explanation, and the customer care service as a whole -- it was repulsive to say the least. Thank you for your time in reading what I have to say.

The agent could not explain how the charges were approved but then somehow deemed unauthorized by Delta's fraud department. I also spoke to a supervisor that was even less helpful. She suggested I call corporate the following day even though I explained to her that the passengers were stranded in LAX with no way to purchase tickets, she informed me they would need a payment method in their name or cash. I also explained that due to the fact Delta charged my account over $2100 dollars for tickets they claimed to have refunded and did not, I would be unable to send them cash. The agent informed me it would take seven days to receive the refund.

My son informed us that a couple was sitting in his seat and the one next to it. Usually an airline will ask for volunteers to change seats. I feel that it was unethical and unprofessional for Delta to bump my son out of his seat. Why make a reservation almost 3 months in advance if he's going to get bumped out of it? It is really upsetting when it put a damper on his first trip to London, and he gets moved to seat 13E in a middle seat in the middle row of the aircraft. I feel that Delta needs to reimburse us for that part of his trip.

Original Review: June 20, 2018

Our vacation was ruined because of Delta and RIU Hotels. They took money and cancelled our flights to return. Trying to check in the day before and we could not check in because we had no return tickets. They RUINED a family's vacation that we worked hard for. Delta only pointed fingers which was extremely disappointing.

TULSA flight got delayed by 30 minutes and when finally arrived around 12:00 am at TULSA, the luggage with medicine was missing. On inquiry answer was, "We did not load the luggage from Atlanta. Either we will deliver it tomorrow to your address or we will send it to Fayetteville and you can pick it from there." There was no point in further discussing, we left to Fayetteville via road from TULSA. Due to not having child seat and medicine, we faced some difficult situations at midnight 1:00 am.

Next day morning we get call from DELTA around 9:30 am, saying luggage cannot be delivered to Fayetteville or our house address [since the ticket of my brother-in-law and family was a discounted ticket] and need to be collected from TULSA airport [meaning we will have to again drive back 2.5 hours]. After much discussions [during which they even threatened, they will cancel my family’s discount and blacklist us], they agreed to deliver to Fayetteville around 6:30 pm.

On 06/16th, my brother-in-law and family had to go back to Dubai and the return flight was from Fayetteville to Atlanta to Orlando and then from there to Dubai in Emirates at 2:15 pm. First DELTA flight from Fayetteville to Atlanta was at 06:00 am, but did not take off till 07:00 am [reasons best known to them, since DELTA customer service told, as per their records flights are all on time]. By the time my family reached Atlanta and went to counter to catch the next flight to Orlando, the guy on the DELTA counter told, his scanner is not working, take a print-out of the ticket from KIOSK again and come. My brother-in-law took printout and came as quickly as he could, but now this guy tells gates closed 4 minutes back and "We cannot permit you" [remember... since his scanner was not working, he send them back and now he is telling he cannot get them through].

My 4 year old nephew was almost at the verge of fainting due to all these running between terminals and really bad customer service of DELTA airlines. Now, since option of getting the Emirates flight from Orlando was practically nil, my brother-in-law decided to book a flight to New York or so from where there were Emirates flight taking off at night around 7 pm. But here comes the worst part, DELTA had already loaded their luggage on to Orlando and it’s on way and they will have to collect it from Orlando. DELTA staff informed, they cannot take it to Emirates terminal. Also if they want it to be brought back to Atlanta or New York, it will take time. By this time, we were so fed up with DELTA, we started looking into other flight options.

Few points to highlight in this whole experience: (a) DELTA doesn’t give a damn about its travelers [especially if you are on a discounted ticket]. (b) DELTA doesn’t give a damn about whether you are traveling with a small kid. (c) DELTA doesn’t give a damn about you losing or getting on time your luggage and finally (d) Some of the DELTA customer service professionals/staff needs to get a good lesson on how to behave with passengers [wherein they even go on to the extent of threatening and make passengers run crazy because of their mistakes]. Sharing the experience with everyone [especially people with kids and who are on vacation], so that they start thinking. Is it worth going in DELTA...

In addition, my friend was charged twice for it! I waited patiently and called their customer service. First, the customer service agent was rude and speaking to me as though I was incompetent. The agent explained to me that the 4 times I was charged would be dropped within 24 hours and that of the 2 transactions from my friend's card, which went through on their end, one would be reimbursed. So, we hung up the phone and I checked my email for the refund confirmation. Surprise, surprise, they were only refunding $32, not the $43 I paid.

So, I called them back and I was told that's all they charged and that is all they would refund, EVEN THOUGH THEIR SEAT PRICES ARE $43. Finally, I was also confirmed the original seat I wanted. Fast forward a few days and the seat I wanted does not show up on my reservation and has since been taken by someone else. Also, the four times of $43 they charged me still hasn't dropped and both of the transactions went through on my friend's card without a refund. I'm waiting in line again to speak to a representative. Bottom line, absolutely would not recommend to anyone. They are thieves.

The supervisor said, that she will not consider our history. All she can do, is open an account for our children so that in the future they can accrue miles. (It almost sounded like I was talking to a previously recorded message). Having, heard me say that we've bought flights every summer since 2015, she offered giving us retroactive miles for the last 6-9 months (last time I bought tickets was 10 months ago. She would have known that, had she checked). I asked for higher ups consideration. She said there is no higher ups. HUH, no higher ups, what?!? If this is what she was trained to say, if Delta Airlines does not see a problem with this policy then Delta Airlines does not value loyal long-term customers and that's a shame.

The paper prints and I show up and they said I can't go on the flight. "The next flight you can wait on standby three hours later or pay $1000 for 2 seats." Ridiculous. We've flown with JetBlue countless times and have never been treated us this way. My boyfriend has their credit card and is a skybox member. I would not suggest anyone to fly with them. Their seats are cramped and they didnt even have a tv on a 3 hour flight. Never again.

Thank you.

Needless to say, AHP stayed up front with the other crew, and never came back until well after the pilot announced we were at our cruising altitude of 35,000’. My only interaction with AHP was when she came back offering refreshments. When she asked me what I wanted, I told her all I wanted was to know when we reached 10,000’ so I could relocate. Her only comment was that passengers were “free to move around at our own desire” which directly contradicted her instructions to me.

I sent this same complaint to Delta, and they called me to apologize, and gifted me miles to help the situation. So at least it ended better than the experience of being frustrated.

Before getting off the phone, I asked for assigned seating - after being charged - and was told to hold on yet again as the agent needed to talk to his manager. He informed me we have the last row on the plane. I knew from experience this was not premium select seats. Upon asking the agent simply said “You’ll have a great time in Japan, your seats are in the back because it’s closer to the bathroom since you have kids.” I then repeatedly asked for what I paid for which were premium economy seats and he confirmed they were. We ended the call by him saying I could reassign my seats and I had time to do so.

Needless to say, this left a bad feeling especially after I was charged thousands of dollars for the wrong seats. I then called Delta again to complain and see if I can get the seats I paid for. Ultimately reaching the supervisor, I was told that specific plane to Japan does not have premium seats at all. When I informed her the multiple times I had to make sure they were premium and was confirmed, her reply was “sorry for the miscommunication”. This was not a miscommunication. It is a scam in my opinion. They ask that you call Delta and when I did, they sell you seats that are not what you paid for at all hoping you won’t check until it’s too late.

I even asked if the line was recorded and was told all Delta conversation is recorded. Asked the supervisor to listen in on the convo so she can hear for herself how the agent repeatedly confirmed those premium seats for me. Her reply was “although the conversation is recorded, we have no way of listening to it.” Will never fly Delta. The fraudulent nature of their sales tactic is revolting to say the least. I have flagged the charge with my credit card company and will dispute the charges. Canceled the Delta bookings. Booked on ANA airlines. Straightforward and clear.

We hugged and cried with joy! Stella then handed me two drink cards for a birthday gift! They really were the most giving and gracious women. I am so grateful for the service and work they did. My lesson learned, is to now buy my tickets directly through Delta in the future, so in case of a need to change, they can do it easier. This was definitely a miracle. We were very satisfied with the flights as well! Most grateful to Tim, Stella **, and our Angel, Brenda. Thank you to you all for helping and making me a definite Delta fan and customer for in the future. Love to you. And many thanks for a magical birthday!

I spoke to the supervisor Victor who was aware he was on orders to report, but he said "Sorry, you can cancel and schedule something for tomorrow." and refused to upgrade the ticket to business/first class. For some reason they couldn't understand he wasn't able to simply "Reschedule to another day" as he was on orders to report. The lack of this company’s ability to take ownership of their faults and mistakes is disgusting. You can't admit fault and provide the ticket that was promised for an active-duty military member? I filed a complaint with "DOT" but I highly doubt even they will do anything about this. When are we going to pass more laws to regulate these people from screwing us over and doing whatever they want?

Even though I was traveling on a single ticket, I had to check out then check in my luggage again at LAX. I was told at the Delta check in counter at LAX that I needed to pay another USD 199 for my carry-on or I couldn't take it with me. I couldn't leave my carry-on, so I paid it. While waiting to board my flight at LAX an announcement came over the public system inviting travelers for that particular flight to check in their carry-on for free, after just charging me for mine.

Since then my sister and I have been in dialogue with someone from Delta. They conceded that I should not have paid a second time for my luggage, but insisted my carry-on was too heavy, and the initial charge stands. Since they had linear limitations, I would have understood if they measured my carry-on and presented the measurements with their claims. However, I was told it was too heavy, though there is no weight limit. The fact that they then added the SSSS code to my boarding pass clearly showed that I was being discriminated against. There is nothing in my past to trigger this, as I don't even have as much as a traffic ticket against my name.

To make matters worse, Delta has sought to dismiss the case, by refunding the second charge for my luggage in LAX, by making out cheque to me using my sister's address. I don't live with my sister and Delta was informed of this before the check was made out. This is very unprofessional! Shouldn't my carry-on be measured instead of weighed, based on the information Delta provide on its website? With the events that followed I felt I was discriminated against, and made to unnecessarily check in my carry-on at a cost. Due process was not given in my situation. Shouldn't the airline have indicated in the itinerary that I would need to check out then check in again at the connecting airport? It is possible I could have changed my flight and spared additional transportation costs.

Original Review: Feb. 14, 2018

I was recently on an international flight on Korean Air KE0036, a Delta co-share. I was told when it was booked over 8 months ago, I would get Delta points. This Flight was my second leg of a flight from Daytona Beach, with a return on February 28th. Even after the ticket was booked, I followed up and call Delta to checked, and was told yes since it a co-share I would get points. I also checked at the Atlanta terminal too, twice even. Once in the concourse Delta desk, and once at the international terminal, outside security during a long layover due to a cancel/delay Delta flight due to equipment issues. They also confirmed I would get MQM, MQS, or MQD. After a week in Korea I check and noticed no MQM, MQS, or MQD, for that segment?

I then tweeted @Delta on Twitter. They said as part of their compensation package they can only offer me point or money, and was directed to reach out to your Customer service. I would not have booked travel to Korea with Delta and their co-share not to get any MQM, MQS, and MQD and confirmed this with Delta. I only have the info I was giving from your Delta representatives, one the phone and in person. I even follow through as I was told to make sure Korean Air had my Delta number on the ticket, and when I check in to Korean Air it was already there.

I’m now also concern about my return trip. It's not about the points. It's about the status as a business travel that live weekly flying. I’m expecting no less my MQM, MQS, and MQD as a normal Delta flight. I even check and my fare was U - Shuttle Service (no reservation needed/seat guaranteed). It was not a discounted fare. I put this back on you Delta to make right. I have also filed a complaint U.S. Department of Transportation, Office of the Secretary of Transportation. My receipts and ticket never showed that this ticket was no good for MQM, MQS, and MQD. I'm still fighting them on this. No love from me for Delta.

This is America not Syria. If they get so offended then don't come to our country period. We should not have to be quiet in a matter like this. If they are going to America then they should have to adjust to what America is all about. How could your company be so disrespectful, rude and arrogant towards your passengers and the loss of a soldier? Your company is not worth anyone ever paying you to get where they're needed if you as a company can't let us as Americans use our constitutional right of free speech if that offends someone who gives a damn we live here. And a soldier passed away fighting for us period. I will never fly with Delta again as many others will also hear of this. This company is the up-most disrespectful I have ever been involved with. Good job at being ashamed of who you are as of America.

We all deplaned a bit stunned but in good spirits. While the plane was not large, it was not small either and our group quickly filled the small airport and overwhelmed the staff at the one restaurant/bar but we all waited in line and it was just fine. You kept us up to date as the afternoon progressed and you did the new thing airline are now doing in situations like these – ordering pizza. We all appreciate this gesture, keep it up Delta. However, you did it with a twist, YOU HELPED SERVE THE PIZZA. You made sure that we all had plates, napkins and plenty to eat. I think we were all stunned right then and there.

Then came the news that the Minneapolis airport was closed and we would have to spend the evening in Rapid City. But you didn’t leave us hanging. You gave us all instructions (and confidence) on what to do and expect the next morning. Be here by 6:30 and we would go through the security section with our name and previous day’s boarding pass.

That evening we all received cancellation notices on our phones but we believed what you said and we were all there the next morning. Only when we asked did you inform us that you had been on the phone for two hours the evening before to ensure that we all would be getting on an 8 am flight out. The next morning we were at the airport, standing in a painfully slowly moving line. You were able to talk with the three overwhelmed check-in attendants as well as security. Those with no bag to check and no boarding pass could go straight through security with just their ID and knowledge of our previous day’s seat. Those of us that had to check luggage still had to stand in line but they hand wrote tags to get us on our way.

When we got to the gate, you again smoothed the way. Once the agents realized that assigning us all new seats would take hours, you convinced them to check us off of the old manifest and we all just sat in our old seats or found another. No one was upset. We just ALL wanted to be on our way. And we were. ALL of us. You didn’t leave anyone behind.

You did not have to do many or any of the things you did those two days. But you did. You are not only an incredible Captain but a great leader. You made us all feel like the airlines actually cared about us that day. Thank you Captain **. It is a story we will all tell for years.

TPA representative had rebooked connection tickets for us with Aeroflot that wasn't even permitted by Aeroflot. In one hour they did help only for 1 family of whole line! We was second and they doesn't even helped us. Delta gate representatives constantly left the workdesk. It was the most inconvenient way possible with awaiting of 24 hours at airports without any food or supply. And that rebooked flights actually wasn't created. It was fiction! After arriving first connection JFK airport We had to rebook it again.

And JFK Delta terminal representative MICHAEL completely messed our older and new books up. We wanted to move to the next airport at the same day but these guys spent 1 hour on phone and did screwed our trip completely. We spent so much time and nerves to restore our flights after them and lost our luggage. We still don't know where they sent our luggage to. I really regret We didn't go to Aeroflot from beginning. They had to fix all the flights shortly after them to set a new flight at the same day what actually was possible while Delta guys doesn't care to dwell us in New York for more than 24 hours with no dinner or lodging for the night. We are strongly recommend do not use Delta Airlines to plan your trip or even ask for help at Delta terminals. It could ruin your vacation.

1/6/18 - 9 am arrive at JAX airport. Complete curbside check in. The curbside representative saw all 3 infants and even commented on each of them and gave us our tickets. We asked several times if we were okay with the babies and was assured everything was fine. 10 am - get through the security line for them to tell us we do not have infant tickets and we have to go back to the Delta check in to get the correct ones. We run to Delta, plead our case, new tickets are issued and we are told that we won't have any issues with our connecting flights. Because of having to go back to Delta and going through the security line a second time we literally make it to our first flight as they are closing the doors. 10:50 am we get on flight 858 to ATL.

A flight attendant took my carry on bag, despite me telling her that I needed those items for my 11 month old daughter (bottles pacifiers, snacks, etc) and just shoved it in a random overhead in the back of the plane. Needless to say it was a VERY long flight with my baby since I had nothing to entertain her with. 12:00 pm - arrive in ATL, with our next flight taking off at 12:45 am. I have to wait till everyone gets off the plane and then look for my carry on diaper bag that's been stowed god knows where. 12:30 pm - arrive at the gate for flight 150 to D.C. The desk clerk prints off our tickets, but surprise there is no record of infant travelers! They close the doors to the flight and keep telling us we're probably not going to make it on and this is our fault for not checking the tickets (reminder for you, the JAX Delta representative told us the system would be updated to reflect the infants for all of our flights on that day).

The ATL representative starts calling a bunch of people (no clue who, probably lunch or something) and then lets us on the plane. When we get on the plane, we're told 3 infants can't be in a row together and we all have to sit somewhere else, even though our tickets are all together! So now we've successfully delayed this flight for anyone who is on board. 2:30 pm arrive at D.C and wait on flight 3694 to JFK. No real issues there except a flight delay due to weather (Don't worry Delta, I'm not blaming you for that). 7 pm arrive in JFK. Wait at the baggage terminal for an hour and a half (because we were told that's how long it would take for the baggage to reach the belt). 8:30 pm I wait in line at the Delta baggage office to try and get an update. (Mind you; we have no car seats and it's 10 degrees outside the airport and all our coats are in those bags.)

9:30 pm- reach a clerk at the Delta baggage office in JFK for them to tell us that they don't know where our luggage is. Our luggage made it on to the flight and they have no idea why after 2.5 hours it hasn't reached the belt yet. I suggested maybe calling down to the people that load/unload the luggage at the plane for an update and that seemed like a crazy foreign concept and no one had any idea how to do that. 10 pm - still in the Delta baggage office waiting on an update. Now my 11 month old daughter is 2 hours past bedtime and all of the food and snacks have been depleted and she is PISSED. Another Delta representative comes up to me and says with the more attitude than I cared to endure at that moment, "Why would you have your baby out in this. You should take her home, call the Delta number and file a claim for your luggage."

Considering I am on vacation, I have no car seat to leave the airport with, no coat to put on my infant daughter and no food to feed her I will admit I almost lost it on this woman. 11 pm -Our luggage and car seats finally reached the belt DAMAGED!!! - my suitcase has a completely ripped out bottom - my car seat won't latch across the chest and the fabric is torn - and a number of small personal items damaged/missing, most likely because my suitcase was missing a bottom!!! We arrived home (JAX) last night and I called Delta first thing this morning about these issues. Waited on hold 2.5 hours (which I get, there are a lot of people calling about Delta's terrible customer service right now).

The woman I speak with drops me off at the website to tell me to file the claim online for my bags (no guidance, or assistance, just a "here you go") and when I ask to talk about all the other complaints I have, I get dropped off into a hold queue that is so busy right now the message says they're not taking calls at the moment. In conclusion, I completely understand we had this horrible snow storm 2 weeks ago (I am in FL and it snowed here) so I get it that delays were caused. I'm not complaining about our flight being rebooked, or anything else weather related.

I am complaining because a) I spoke with and saw a number of Delta representatives, all of which were told we were traveling with infants and none of them printed infant tickets causing us to be seconds away from missing our first flight. b) Our luggage was lost in JFK (I say lost because no one could tell me where it was) and the average wait to get luggage was 1.5-2 hours and we had to wait 4. c) Our items were damaged and missing. d) The Delta representatives are clearly sick of speaking with customers because they are all extremely rude and have just run out of cares to give to their customers. So Delta you clearly owe your reps some lunch or a bonus or something because they are making matters so much worse by just not caring.

Now I have filled a claim online for my damaged items however the website would only accept one upload, so I have no idea if you got the picture of the damaged personal items, luggage, or car seat but I'll be more than happy to go over all the information with someone in the estimated 6-8 weeks I was told it would take for a Delta claim member to follow up. Thank you.

I had provided all my personal information. How can she make this conclusion? Her conclusion is absolutely wrong and my United status is very valid. I had provided all the screenshots and information that was requests. More than anything, this is very insulting as I like to understand what method she used to arrive at this very wrong conclusion. She left no contact information and she said that all future requests will be discarded. How insulting is this? This does not seem like good customer service. When I tried to call Delta, they said the wait time is over 2 hours. I don't think I want to do business with Delta. I will stay with United.

In the end, it would turn out that we would have only 4 days of vacation left, despite paying for 7 days. Obviously, we did not agree to that arrangement and had to cancel our trip, thinking we got unlucky due to the weather. But later we found out that first of all, flights took place on that same day since the weather for flying on January 5th was actually fine, but also, the Delta flight to Punta Cana directly after our scheduled flight left on time (which was the same time to which our flight was originally delayed to!). So in the end, it appears that Delta canceled our flight due to some other reasons (technical problems, extra precaution, etc.), but not due to the weather.

As a result, our vacation was ruined (and we don't even know when we can take vacation again), I had a nervous breakdown from all the anxiety and ultimate failure of our trip to take place, and now, on top of everything else, we have to pay $300 for the insurance due to Delta not fulfilling their obligation to us. Since we no longer can take our vacation at this point, we believe that it would be only fair if Delta provides us with some compensation for causing us such inconveniences and stress (like other airline companies do that we have had experience with, and we fly a lot!), and of course not to charge us the $300 for the insurance (since it wasn't us that cancelled the trip, but rather Delta cancelled on us). We look forward to hearing back from you.

Original Review: Dec. 25, 2017

I went to the airport a day early to make sure I have no problems with my trip. I gave my pet carrier to the Delta counter and made sure that they themselves measured it since I wanted everything to go smoothly. They measured it and said you’re good to go and the carrier will fit no problem for your flight tomorrow. I board the next day from Dayton, my connecting flight was in Atlanta. I get boarded onto the plane and soon land in Atlanta. After landing in Atlanta I get boarded for my final flight back home they tell me, "Unfortunately we are going to have to rebook you since your carrier won’t fit under the seat".

Keep in mind this is how I got to Atlanta with the cat under the seat. And now all of a sudden it's an issue. You can’t just kick someone out the flight midway to their destination for something that was Delta's fault of not properly ensuring if it fits before the flight. Me and my cat get delayed until the next flight. I knew this was bad since this was my cat's first time ever flying and he was terrified. Then I got booked to Dallas Love Field instead of DFW, my luggage was still going to DFW. This was a big mess for me as I got delayed again. It made me sick to my stomach to see my cat locked in his carrier for 12 hours. I immediately went to the Customer care and demanded to arrange it to where me, my luggage and my cat were all going to one place (DFW).

After finally realizing they messed up pretty bad on their end they booked me on the next flight to my destination. Another delay... My trip was supposed to be max 4 hours and Delta really put my cat's life in danger by turning this trip into 12 hours. A cat cannot eat or drink under this much tension. Also the cat was was to be in its carrier at all times according to Delta’s rules so this 12 hour trip with him stuck in the kennel was harsh. This was a very cruel treatment from Delta and it truly ruined my holidays. It hurt me very much seeing my cat starving and stuck all day inside the kennel.

We gathered up our luggage, went home, and called Delta Sky Priority to re-schedule our flight. They were able to schedule us for no charge on a flight the next day. They also told us that we would not need to provide an e-visa number to board the flight, which we didn't. We boarded the next day without problem and made it to Atlanta.

In Atlanta, we boarded our flight to Amsterdam, but were then told that a baggage door on the plane would not latch and that we would have to deplane until another plane could be brought in for our flight. We all moved to another gate and waited 1.5 hours while another flight boarded and left and a new aircraft was brought to the gate for our flight. When we landed in Amsterdam, we were told that we had 9 minutes to run to a nearby gate to catch our connecting flight to Abu Dhabi. We made it, but our luggage did not. We spent the first 27 hours of our stay in Abu Dhabi without our luggage. It was finally delivered at 1:00a the following morning.

On our return flight, we found out that, when our flight reservations to Abu Dhabi were changed, our return flights to Tulsa were also changed (why is unknown - we did not request it). This resulted in us having 2 reservations for our return flight which caused quite a bit of confusion at check-in at Abu Dhabi. KLM finally got it figured out, but we were left with a 9 hour layover in Amsterdam. When we finally boarded our US bound flight, we found that there was only one bathroom available to serve the 30+ people in business. The other bathroom was "out-of-order" and had tape across the doors to prevent access. They also had a limited number of meals to serve so our choice was "what they had left, or nothing!"

We finally made it home. I filed a complaint about the denied boarding with the US Department of Transportation who passed it on to Delta for response. Delta's reply was that we had failed to provide the documentation required by the agent at check in, so we were denied boarding! Never mind that the documentation was not required (as evidenced by our leaving the next day with no problems), we were still at fault! Based on all this, we will never fly on Delta again. They are the absolute worst for customer care and fairness.

This is an 8 hour flight, so I asked the flight attendant if I could go show the people who now are in our regular seats our original boarding passes and if they would at least trade with my fiancé again because we were on our way to get married. "If the shoe was on the other foot" I know I would have definitely given the seat back to that person who was going to get MARRIED. The flight attendant said it was up to the gate guy. The door shut and he was gone so we sat down in the coach seats. Then the door opened up 5 minutes later and we were asked to get off the flight. We apologized to the people on the plane for all this and walked off the plane. The head guy at the gate said the captain asked us to get off, not sure why because we never actually saw the captain.

After all this I wasn't as upset as I was when we went back to help counter to re-book for tomorrow and a Ms ** comes out of nowhere and says we were kicked off the flight for being rude, we were not rude to anyone, but maybe a little upset, but again who wouldn't be. This is what really set me off after all this, this Ms ** is a supervisor and comes up and wants to pick a fight with us and she wasn't ever involved in the beginning. I am not sure how she became a supervisor but you would think if she was privy to our situation and would have know we were on our way to get married she would have been more professional and understanding to our situation.

We were on our way to get Married Ms Pia... Do you own Delta Air Lines? I have flown over 1.6 million miles with your airlines and have never come across anyone like you ever in my professional life. Not just with the airlines but anywhere. She is the worst customer service person ever in the world. Thanks to Mr ** in the Delta Sky lounge, he did get us booked out tomorrow. Please Delta Airlines do something about this Ms **, I would not have her working with any customers ever!

We were told that an empty plane would come in from Atlanta and would depart to SLC. While we were waiting in the lounge for the DL2107 flight, they keep changing the departure times to SLC. Finally the plane from Atlanta arrived and we thought we would get on the plane. But after 15 mins the crew member announces that the flight that came in from Atlanta is in no condition to fly and they are going to bring in the morning flight as the issues were fixed on this and we will have to board it from gate A5 instead of A3. We all go to A5 and wait for 15 mins, we hear another announcement that we need to go to A3 and board the flight. We went to A3 and followed the boarding process and sat on the plane till 2.30 when we hear another announcement to deboard the plane as this plane is not ready to fly and need to rebook again.

After standing in line again for 1 hr for rebooking the route they could best offer me was DL1611 CLT to DWT @ 5.15 PM and DL1845 DWT to LAX @8.05 PM as they did not have any planes to SNA for that day. If I would take that flight I would reach LA by 10.15 and it's about 1.30 hr drive in traffic to get to my home in Orange County, and also I would need to book a ride at that late hour to get to home. I asked the agent this would cost me additional money for the taxi around 60$. But the agent wasn't at all understanding and refused to offer me any kind of help. She mentioned that if I have issues I should report it through the website. I asked if I could get refund so that I could book another one which would reach faster, I was told I booked through Expedia so they cannot offer me refund.

What kind of reason was that, after what you put me through the whole day, you wouldn't even refund me to book a different flight. Is it even fair to ask your customers to sit from morning 7.40 AM to evening 5 PM that is 9 hr on some complimentary snacks and not even offering meal passes. I was supposed to report to work from afternoon. I lost my work day, who would compensate me for the money I need to earn on that day? Not to mention the whole stress and tiredness I had to go through the whole process. I still have the after effects going through such a stressful and traumatic experience. Delta being a big airlines, I have not expected this kind of treatment to its customers. It is very unfortunate that I have chosen to fly Delta for the first time and this would be my last time.

When I made the reservation I informed Delta that we were bringing dogs, I was directed to their website to ensure that I had met all of the requirements i.e. crate size, health certificate, etc. I didn't notice the fine print about the new policy. The requirements about crate size and health requirements were very prominent as if they expected people to check dogs in as baggage. I have a history of bringing a dog on the plane in this fashion. That's OK. Shame on me for not spending hours scrutinizing every sentence of the site looking for the 'GOTCHA'.

Instead of explaining the new policy and helping us make other arrangements, the Delta staff simply kicked us to the sidewalk to fend for ourselves. To add insult to injury, one of the Delta staff kept haranguing me about getting my dog into a crate, and not keeping her on a leash, while in the terminal. My business partner was so shocked and disgusted by the treatment we received that he loaded the dogs and luggage into a car and drove 30 hours to our destination rather than deal with Delta. They had to try hard, but Delta convinced him that driving 30 hours was easier and more attractive than flying with them. Good job Delta. The slightest measure of simple courtesy and assistance would have gone a long way towards customer loyalty. Delta obviously doesn't need our business, but they should at least pretend that they care about their customers.

Additionally, their service and assistance at the ports of departure and arrival have invariably been nothing but helpful. The Flight Attendants have also been genuinely courteous and helpful and their pilots have often come into the passenger areas to meet and greet the passengers, often joking and having fun and, especially, soothing the fear when stormy weather encroaches on the plans. They also happen to serve some downright excellent biscuits!

When I asked the flight attendant about this, she told me that this happens quite regularly and to contact Delta which I did. So, airlines never give refunds, just credits and although I was able to get a $100 Amazon gift card, my upgrade was $200 and when I tried to call customer care at 3 different times, I was on hold for a good half hour each time. This was my first and my LAST trip with Delta. At least Southwest actually refunded my fee - Delta could take a few lessons from them. Piss poor customer service.

I tell the representative, it looks very unprofessional that the supervisor decided to deliver the message with someone else. At this point she doesn't know what to say and finally gets me on the phone with Supervisor Shay (the rudest). I literally explained to her and she said, “I will not upgrade to main cabin because you have to pay the difference...” Is on the phone raising her voice at me. At this point I'm so frustrated, and tell her I do not want to speak to her because on how she is literally screaming at me, and she said, “Well not me or no one will do the upgrade and you will need to call back.” I literally regret ever booking a flight through Delta!!! WORST CUSTOMER SERVICE I EVER EXPERIENCE!!!

When I received the flight schedule email while I was on the phone with her I told her this was the wrong schedule. It had me going from Lincoln Ne to Minneapolis to Atlanta to Augusta GA. This all was going to take over 12 hours. I told the lady this was the wrong flight and she argued with me. I told her I would have never booked a flight with that many stops and certainly would not have booked one to Minneapolis. I told her the flight schedule I booked was supposed to leave Lincoln at 0630 AM not 1100 AM and arrive in Augusta GA at 1030 PM. She argued with me that there was nothing she could do. I told her I wanted to be booked on the flight I had arranged and her attitude was, TOO BAD TOO SAD SUCKER. I keep saying I'll never book another flight from Delta ever but I keep getting sucked into it by the flight companies. DO NOT FLY DELTA, THEY SUCK!!!

On the flight, the staff was very short with me, and other passengers. My girlfriend was very cold and asked for a blanket and it took about 40 minutes to get one, but not for the people in first class... While picking up my luggage after landing, a wheel had been broken off my suitcase, a brand new suitcase, and a quality one. I imagine it was dropped very hard to have done that. And Delta wonders why I put up such a fuss when they want me to check my guitar under the plane.

I was in a seat that would not recline. So, I had to sit erect in a 4 hour flight, while the seat in front of me was reclined up to my face. When I mentioned this to the flight attendant, instead of offering any help, he said I need to just press hard. Obviously, that did not work and I got a severe headache by the end of the flight. Nobody ever bothered to serve a drink.

I had the flight attendant button on for the entire duration of the flight, but though multiple passed through, no attendant stopped. Finally, after 2 hours I had to stop a flight attendant and ask for a drink. They refused to give me a drink. She said that she would write me up - for what, to mask their own inefficiency? Because a passenger had to ask for a drink - which they should not have to do in the first place? Should I take that as a threat - is this what Delta attendants are trained to do? When they mess up, then they threaten passengers. So, I was without any kind of fluid for the 5 hours. I could not take my pills. Does Delta think that they can treat passengers whichever way they want? I have bad experiences with Delta in the past, but this one tops it all. By the end of the flight, I was dehydrated and sick. I could have had a medical incident in-flight. Is this what Delta calls traveling in comfort? I was in a Comfort Plus seat.

They lose my luggage and they offer me a few hundred dollars only if I can PROVE that there were items worth that amount in my suitcase. Who keeps receipts for every ** item they use for years. Nobody does. I am sure it just lies there in Paris airport in front of some staffs eyes but they do not care to actually look the tag with my name and destination on it. Because what the hell, we can just pay 300 dollars two months later, damage thousands of dollars to a customer and waste customers time. WHO CARES, RIGHT? Customer service just listens to me and they say they do not know anything. You have to know something Delta!! If you do not know it, try to learn something. Thats what customer services do. DO NOT TRAVEL WITH DELTA, DO NOT TRAVEL WITH AIRFRANCE if you care what is inside your luggage. Sorry folks, they just do not care unless you shout multiple times.

So she finally moved as other passengers watched her behavior. So I open one door was occupied but I didn't know so she literally yelled out that ine and screaming so I said she was very rude and I said that I will report her then she said "go ahead" so I did after the plane landed but for the flight attendant to behave like this by working for Delta. I fly Delta once before and it proves my point. Never fly with this dumbass airline that would just hire any idiots to work for them. NEVER I WILL FLY DELTA AGAIN.

At 21.25, a further announcement was made that the flight was now cancelled. All that time we had waited, not one person had checked as they usually do about my disabled scooter and now cancelled. The announcer said for all to go to a gate where we would be advised what everyone could do. We got to where they had described and could not see anywhere to go except 100 ft. further down. There was a queue and patiently waited for 30 minutes when a Delta rep said we should go further down the terminal to another area and we would be attended to. We then travelled for what seemed an endless trek and arrived at a Delta help desk. We queued once more and waited for 30 minutes and we reached a desk. I expressed my despair that we had now been travelling for 20 hours and not at our destination.

The rep then asked my wife to go to the other side of the desk to see the computer screen I had no idea at the time why. They told my wife due to my disability they were giving us a hotel room for the night. My wife asked how to get there and they gave her a voucher telling us to go to a particular taxi stand and we would be attended to. I then asked about our cases as my medication was in them. We were sent to a baggage claim office and were refused even after explaining that my medication was in there.

We were given flights on the next day flight at 13.30. I asked if they were accessible for me and they said it was the only two seats left so take it or leave it. The taxi we went to the hotel was hopeless not only did he not know where the hotel was but I was put in the back on my scooter with my head touching the car roof which meant I had a sore head by the time we reached the hotel and insisted on another voucher for the return to the Airport which we did not have. We arranged with the hotel for a taxi to pick us up and this was OK but cost us a further $35. On arriving in plenty of time for the flight, we proceeded to the gate only to find this flight was delayed. Here we go again.

The time arrived for the flight and this time a Delta rep came to us and asked if I could walk to my seat. I said I could use my crutches but only for a short distance due to pain. He then instructed a woman to get me to the Aircraft door and then take it to the aircraft loading bay. The woman went on then telling everyone they had not been trained for this, but a young man that was with her told me not to worry as he would make sure it was loaded. This made me feel uneasy not knowing if my scooter would be loaded. We were directed to our seats which were right down the aircraft and not easy to get in. Also, my wife was not seated next to me. You must realize that the flights were booked as a package from Manchester to Boston and return and I had spent 45 minutes when booking the flights talking to Delta ensuring they understood my issues and given suitable seats.

We arrived late in Boston and now waited with bated breath for my scooter. It appeared, much to my relief. Now, we had one last hurdle. Find the cases. We arrived at the luggage hall and could not locate our cases on the nominated area. My wife noticed in the distance away from the conveyor what looked like our cases. We went to them and they were. Then someone said that they had arrived on an earlier flight which they had failed to tell us. The return back to the UK was just as testing. The rest of the episode I will be pleased to provide. I am still waiting for Delta to get back to me as I have notified them and it has been 5 weeks.

The restrooms became very dirty, and unstocked with paper supplies, and the floor was ankle high in refuse. I tried paging and reporting this, but nothing was done. I finally got up and walked up to the first class, just so I could get an attendant to listen to me, and take care of the restroom problem. She yelled at me, and said I didn't belong in that first class area, as if I didn't know that already. I was not thrilled that, after I described the restroom problem, she acted like it was no big deal. She finally went and fixed a couple of problems in the restroom by herself, and was clearly upset that she had to do this.

If I can avoid flying Delta, I do. I had to fly one way home from LAX to Charleston, and it was only bearable because it was a shorter flight. Again, I must say that the attendants really need some kind of "charm school" to get some idea of how to talk to people. I had a splitting headache, and the drink cart was not coming around, and I walked back to the galley to ask for some coffee to go with my aspirin. I was told to go back to my seat, and the cart would be coming around. I waited, and finally the attendant must have had second thoughts about her rudeness, and brought me some coffee.

Apparently, Delta employees are told to say they cannot do something consumer friendly, like apply a credit/voucher after their self-imposed 24 hour limit after a booking, but in truth they will not. I find this dishonest. Only a human robot is able to lie so baldly, all in a day's work. Delta's apology without amends is empty and dishonest. If Delta had competition at Detroit Metro Airport then I would book with the competition, that is how frustrated I am. The airplanes and flights are fine, but their tricky policies and meaningless apologies.

Change an international flight - $300 fee. Any reason for this extraordinary cost? Is the new flight $700 or $800 cheaper? You get not a credit or a refund, but a voucher. We found out the hard way that Delta employs techniques to ensure that these vouchers are not used. When booking a flight, we missed the slot on the website for entering a voucher number and allowed 24 hours to pass before asking Delta to have the two $58 vouchers applied. Unfortunately for us, and fortunately for Delta, the two $58 vouchers will expire September 6, 2017. If there was another airline that competed with Delta then I would cancel our credit card purchase (from 3 days ago) and book with another airline. This much trouble for $116 in credits? YES. I don't like doing business with lying bureaucrats.

GOOD BUSINESS: When an airline customer changes a flight booking weeks in advance and the new booking costs less then issue refund checks or credit card credits instead of vouchers. That would be customer-friendly. If vouchers (future credits against future flights) are issued then apply them to future flights automatically. That would be customer-friendly. Issue vouchers that have cash value, not vouchers that can only be used on future Delta flights only. For example, make the vouchers have cash value for at least other Delta purchases such as seat upgrades. Make the vouchers never expire. Don't put a time limit on them. That would be customer-friendly. If the voucher was inadvertently not applied by the customer then apply it for the customer. That would be customer-friendly.

BAD BUSINESS: DELTA'S bureaucratic tricks, some of them regarding vouchers. These seem to be techniques or tricks that Delta uses to not honor their vouchers. Whether the intention is to dishonor their vouchers or not, the effect is to dishonor their own vouchers: Vouchers expire. Why? SkyMiles "never expire". As an average customer, it is not clear to me why vouchers should expire in less than 10 years or ever. Vouchers expire not from when the change is made or even when the return leg of the flight is flown, but from when the first leg of the flight was dated or when the flight first was booked.

Vouchers are credits for future flights which can only be used with Delta flights and no other Delta products. Private companies can establish whatever return policies they wish, but when there is competition return policies tend to be consumer-friendly. When there is no competition, as there is not with certain international flights offered by Delta at Detroit Metro Airport, return policies such as Delta's are consumer-hostile.

Vouchers must be applied when buying a new ticket or within Delta's 24-hour change window. If you or your spouse neglected to apply a voucher when buying a ticket and 24 hours have passed, Delta will claim there is nothing they CAN do. Actually, there is nothing they WILL do. Delta apologizes. This is a dirty trick because the apology is empty. I repeated on the phone how I was dissatisfied. When Delta is a monopoly at Detroit Metro Airport, they act like a monopoly. I expressed repeatedly how, as a customer, I find their claims of being able to do nothing dishonest. The representative issued more apologies - cheap words, free claims, but of no value to me as a customer. They are NOT sorry, but are too dishonest to say so. My recommendation: Fly with Delta's competition if possible.

The day before we left for our return trip home, I went online again to print our tickets. The flight from ECP to ATL we were assigned seats next to each other. Hallelujah! From ATL to PIT my wife again wasn't assigned a seat. So, we had to rush to the departure gate when we arrived in ATL. The problem was, our flight from ECP left one hour later than it was scheduled which drastically cut our layover time in ATL. When we got to the departure gate again she was given a seat assignment separate from one another. So, out of four flights, we only got to sit together once!!!

On another flight on Delta in 2015, we boarded our plane in ATL and got to sit for 45 minutes on the plane while they fixed a problem with the plane so Delta could claim they were on time! The only positive thing that came out of this time was that all flights were overbooked or full which reduced overhead carry on space. Delta did ask for volunteers to have their larger carry ons put in cargo at no cost to us. That was convenient for us having to maneuver through the crowded airport in Atlanta. There were airlines that used to advertise that they were no-frills airlines where you could save money. The airline industry seems to be all no-frills and with no savings.

On 8/28/17, a friend missed her connecting flight when a last-minute gate change was (again) not announced. My friend asked the Delta agent about the flight status and was told she was at the wrong gate. No change had been announced and she was sitting across from the agent. The new gate was at the other end of the concourse and my friend, who is 65 years old, had to run to the gate with heavy carry-on luggage. When she arrived, she was told she couldn't get on the plane because the door was locked (what door?). She missed the flight and had to wait 3 hours for another. Another friend and I waited anxiously to see if Delta would sabotage the rebooked flight.

I've flown Southwest exclusively for the last 20 years b/c of horrific experiences I've had with other airlines. Somehow Southwest manages to announce gate changes (even though they can't be heard in restrooms -- another issue I've complained about repeatedly over the years). Two questions: (1) If Southwest can announce gate changes, why can't Delta? (2) What's Delta got against (high-paying) elder passengers? Anyone interested in joining me in a class action law suit? I don't care about the compensatory damages. I just want Delta to try considering its passengers for a change!

I followed the Delta employee back to the desk and asked why he wouldn't let me on. He kept saying the boarding was closed. Pissed I asked if the plane was completely booked. He confirmed it was. I asked how it was completely booked when me and at least 6 other passengers behind me weren't on it. He said they gave our seats away. I asked him why they were given away when we were already checked in. He now it made sense. Delta over books and delays connecting flights filling in the voids with last minute higher paying customers. DON'T USE DELTA OR YOU'LL BE SORRY!!! THEY CARE MORE ABOUT MONEY THAN CUSTOMER SERVICE.

I kept getting texts while I was waiting for the first flight. Then the connecting flight was delayed as well! And not that it is important, but Delta seems to be the only airline to not let military on first. Instead they ask if anyone is one of their 6 or so clubs (rich and privileged), and then go onto normal boarding. I like how Japan does it: back numbers, then front to speed up boarding. But hey, America needs to make a buck off everything. When I landed in Boston, they didn't tell us the baggage number so we were left looking, eventually I asked a worker near the baggage area and he looked it up. In the end I missed my kid being born. Thanks Delta.

Next flight out was given last 2 rows again. Now sitting here trying to fly home I asked for a seat again. Was told I would not get a seat until at the gate because I had chosen the cheapest way to fly. Appalled I then went to gate and was treated rudely by the attendant and was told to wait until my name was called which it never was. My mobile pass updated and told me I was in 30E the last seat of the plane. I have a connecting again, who knows if I will make it. I will NEVER fly Delta again. It punishes you for picking the lowest fare.

The man who helped me called Yohi informed me that the door had just been shut. I asked what I could do about getting a refund or rebooking. He sent me to the help desk. There was no one there, so I came back. He tried to help me by looking up my reservation. That is when the problem became obvious. He tried to confirm with me that I was traveling with an infant. I told him I wasn't. He looked very confused and told me that in the system, it said I was. Then he asked me if I was traveling with another person who had an infant. I told him that I was traveling alone. Then he scrolled down farther and said that according to his computer, I actually was on board the flight. We understood that this was a mistake as I was clearly not on board. Nevertheless, he told me that there was a person in my assigned seat who had checked in.

At that moment he told his colleague Cherie (she was actually wearing two name tags, one that said Cherie and one that had her photo and said Liang or something). She started shaking a bit and looked very concerned, then said they needed to call the plane back immediately. She left, and I saw from the window that they opened the door to the plane. When she came back she made a phone call in front of me. She told the person that someone who didn't speak any English had gotten on the plane. There were supposed to be only 61 people on board, but instead were 62. She did not know how to account for the error. It was at this moment that I realized why no one had got on the PA system when I didn't board, because due to negligent security checks, I was "already on board."

Every airline always does a PA if a passenger hasn't shown up. Needless to say, I was very upset and concerned that they had allows someone to board under my name. It makes me wonder who else could just get on a Delta flight if they felt so inclined. Even a terrorist wouldn't have had an issue getting on as no one checked the documents to verify that this person matches the boarding pass. Cherie wasn't able to give an answer regarding that. I explained to her that if that person chose to commit a crime while booked under my name, then it would cause me serious problems when I traveled in the future. I travel internationally about once every six months.

She rebooked me and offered me a discount on a hotel since there were no other flights available until 11:30 the next morning. Unfortunately, the hotels they have deals with were booked. I asked if Delta could at least cover the cost of a hotel who they didn't have a deal with. We argued a bit and she said Delta would not be helping me out. I intend to report this matter to the Department of Homeland Security, as it is painfully obvious that Delta has a serious problem with doing proper security checks, and this creates a very dangerous situation for all involved. Needless to say, I will never fly with this airline again and strongly discourage others from doing so for their own safety.

Flight attendant came and asked me to put him to his seat and buckle him. I politely asked her, if she can make an exception and let me feed him as he is not well and tired and half asleep. I also told her that on earlier flight they allowed me to nurse him during takeoff and landing as he has cold. She didn't reply, made a face and left. I continued with feeding. She came again after 5 minutes and rudely told me to put him on seat. I asked her, "How do you suggest me to put him on seat, can you please help me?" She said, "Wake him up and buckle him."

I unlatched him and somehow put him in his seat and buckled him. Holding his body and head with my hand and body. Flight did not took off for another 40 minutes and I was holding with like that in an uncomfortable position. She came after flight took off and said something to me, which I didn't hear. Then I asked her, "What's your name" and she said, "YOU DON'T NEED TO KNOW MY NAME (rudely yelling at me)."

I said, "Why not, tell me your name." Again she said the same thing and I asked again, then she said, "Not that you can do anything, it's Peggy." (I am not even sure, if she told me the correct name). She keep on blabbering, then I said, "Please don't talk to me, I am not interested in talking to you." I told that twice and then she left my side. Again she kept on coming to my side and try to talk to me. Came and said that I should fill immigration form. I said, "I don't need it." Then she again insisted. "You have Indian passport and you have to fill it." (She didn't even ask me about my passport/nationality and assumed).

I firmly replied, "I know what I am doing, I don't need it. Please stop." Then only she left me alone. I was already on a long haul flight and had to travel 9.40 hrs journey and was tired, not slept. She humiliated me, and yelled at me when I needed her help, which I politely asked. What if I was traveling for the first time and didn't know how to use a seat belt? Their job is to help passengers not to harass them. I always fly Delta, especially after my son was born. But never had such a bad experience. This was my 6th international travel with Delta and the horrible one. After this episode, I will try my best to avoid Delta as much as possible.