Delta Air Lines Reviews

With insurance they want all that same information sent again!!! Whomever looked at the packet I sent must not have paid attention. I now have to go back to the hospital and get another letter from my dad's physician, her itinerary again... etc. She bought the insurance. This is the information required and I have to resend it all over again! I've had poor experiences with delta in the past myself and try to avoid this airline as much as possible. We have been trying to get her money back or at least another ticket that she could use since 2 were initially purchased since February and now it's August. I'm now having to resend everything I already have. We are so disgusted with this airline. I don't want to ever have to do business again with them.

Well instead of trying to correct their online stupidity, I asked if booking can be done over the phone. The representative suggested me a price that was not as good as online - yet within my limits - and I said yes to book it. Gave all the passenger information and representative said to wait for few minutes. Having got the price I was looking for, I decided no problem to wait. However when he got back after 10-15 mins, he told me - "sorry the prices are changed and new prices are $500 more expensive". Well this whole experience to me sounds like a fraud, a trick to get passengers to pay more. I suggest anyone looking booking with them to be aware of my experience. Expect something similar and know and report that they might be playing tricks if you experience same.

I called at the end of June to notify them that I wasn't able to take the flight in September. They told me that I could not and they would not refund me any money if I could not medically explain why I was canceling the fight. I sent them documentation notarized letters and whatever they asked for to resolve the issue however I felt it was a violation of the HIPAA act to have to provide such a detailed and personal information regarding my father who was eliminated to leave town due to me being his sole caretaker.

I told them that they did not explain the reasons behind me being able to cancel my flight and did not explain to me that I could only cancel it due to personal medical reason. I have therefore have exhausted a whole month's time arguing back and forth between Delta Airlines and this insurance company who sold me fraudulent insurance over the phone without explaining all of the details. I also have a problem with Delta Airlines selling me an airline ticket. When I specifically asked them if I could get a refund they did not explain to me the mitigating circumstances that would be involved in order for me to acquire the refund.

I provided them with ample time to be able to resell the ticket if necessary and they still have been uncooperative. This is the worst customer service experience I have had ever. I have been a supervisor in the transportation industry over 18 years and have to do it had to have dealt with extraordinary customer service experiences before but in all my years of work I have never experienced such poor customer service and lack of care and concern for their customers in all my life. I am disgusted and will never fly Delta Airlines again.

When I call to customer service they said that this are the norms and there nothing they can do. When I bought my ticket there's nothing that the penalty for missing your flight the same day is $236 dollars + difference in price. This is the last time I ever flight with this company and I will make sure to let everyone that I know about this. Its is unfair and abusive. Nobody wants to lose a flight to take advantage that way of people. Adding everything up I pretty much ended up paying triple the price for one way ticket.

I'm seriously upset about the way this was handle. If I made it in a few hrs. difference something happened and it was not for fun. You just lost 4 passenger for this because I will never flight with DELTA again and I will let all my family and friends about how ridiculous your terms are and not to flight with this line ever again. What I shame on how to take advantage of people, who wants to miss a freeing flight? To steal people money that way.

She then repeated to me that I can't eat here and then I finally lost my temper and said "Listen I'm getting water and you keep harassing me and I told you I'm not eating here and you told me at counter not to eat what I brought in and why do you need to continue to keep telling me this??" I told her to please leave me alone and I called her a Jerk which was G rated compared to what I actually wanted to say but my daughter was there so I then proceeded out.

She then continues to follow us out the door and she then ask me "what is your name". I told her my full name and I asked her what her name was and she replied Carmini and I said, "what is your last name," and she said Carmini again. Nice way to treat your customers Delta and Carmini is a great representative of what it was like in the south a 100 years ago. I will never fly Delta again and for anyone who happens to bring food into Delta crown room in Atlanta BEWARE!!!

The rude woman said in a very rude and mean voice that my granddaughter would not be allowed on the plane if I didn't sign the form. I signed it and then proceeded to security. We were again treated very disrespectfully! They actually lost one of my granddaughter's boots and didn't seem to care until I yelled about it. There were a lot of security people there doing nothing. When we finally got to the gate I asked the desk person where the chaperone was and she acted like she knew nothing about it and put my granddaughter on the plane herself. She told me that I couldn't leave until she said I could. I knew that I was supposed to wait until the plane took off which was fine, but it was more like 15 minutes after it took off. This was Delta 4334 leaving Rochester on July 8 at 10:20 am. Due to this rudeness, nonprofessional behavior and incompetence, I am requesting a refund of the chaperone fee $320.

My daughter unzipped her bag to take out her laptop and the zipper was stuck and she was told to "Just put your bag in the bin and let it run through, there are too many people in line that need to get through." After her bad ran through the conveyor belt for screening, another person shook her head and asked her, "did you read the sign? It clearly states to remove all laptops on the wall." My daughter was very embarrassed & I told the woman that the other officer told her to put her bag through anyway because the zipper was stuck. She then shook her head at me and said that we needed to remove it anyway and go to the end of the line and proceed back through. It was not my daughter's fault and it was unfair to make her go to the end of a very long line but I told her to go ahead and do as she was told.

Second time through went fine and we ran to board our flight. Flight #4996 had a wonderful flight crew and even had a flight attendant that coached my girls through their fear of their first flight... She sat next to them and assured them that she would not leave their side until they were comfortable. She talked to them about graduation and even gave them each a pair of Delta wings to wear as a little gift for choosing Delta as their first flight and for being high school graduates. The rest of the flight went well and had no other issues til our return flight home on June 24th... It was a completely different experience.

We arrived at 8:45am at the Montego Bay airport for our departure flight scheduled for 12:05pm to arrive in Atlanta on flight #360. We were instructed to pick up our luggage and take it to the next luggage drop off. I was told that I needed to throw my bottled water and hand sanitizer away or I could put it in my checked luggage and was told they would secure my bag with a red security strap because my medication was in the bag with my water etc. I figured that it was fine since we would only be in flight to Houston for a little over an hour. We went down to our gate and there were people everywhere waiting for flights that had been cancelled due to weather and were being directed to other gates etc. There was a lot of confusion.

When it was time to board our flight an announcement was made that our flight would be delayed for another 15 minutes, so I asked the woman at the desk that was handling gate and boarding passes if we had time to get something to eat because we had not had a chance to eat at all since we left Jamaica. She was very irritated and told me that our flight only had a 15-minute delay and that I should wait til I boarded the plane and snacks would be given. So I thanked her and sat on the floor because there were no seats available.

People kept asking questions about their flights because the weather had cleared and needed to know if the cancelled flights had been rescheduled etc. She was very irritated and announced to everyone that we needed to sit down and be patient until she had been updated on any flight info. We sat and sat and sat. Finally about an hour later she announced that instead of asking questions that we should just watch the screen for changes. From that point on our flight kept getting delayed more and more every 10 to 15 minutes for several hours. I finally asked if it was safe to grab some food and drinks at this point because everything was closing up in the airport, she told me that if I missed boarding that I would not be able to fly home til the next morning so we sat back down.

About 5 minutes later she announced that we had a plane to board and we were just waiting for a pilot and flight crew to arrive and that we should gather our belongings and prepare to board. After standing in line for a long period, she instructed that we should sit back down because Delta could not get in contact with the pilot and would update us as info was given to her. Finally after more waiting, she announced that we did not have a full flight crew nor did we have a pilot and our flight would be cancelled... Of course everyone started asking what we were supposed to do next... and she pointed to the customer service line and walked off.

After waiting in the long line for about 45 minutes, I was told to scan our original boarding pass in a machine and was given new passes that gave us a new flight for in the morning at 7am. Of course after sitting and standing all day, I wanted info of where we were supposed to sleep, was there hotels nearby? Was there a shuttle or taxi available etc. I asked 3 different Delta reps and got the same answers... that I could look up local hotels myself and see if there were any vacancies but they were told that all nearby hotels were already full because of all the flights that were cancelled previous to ours. And the other option was to get a taxi and search further away but would not trust that a taxi would bring us back in time for the morning flight so it was best to stay overnight in the airport.

My main concern was for my girls safety as we were informed that another lady's bag had been taken while she was asleep with her wallet, passport, money etc... So who wants to take a chance at that happening to us? Not me... So basically this was a terrible way to end our trip. We were stranded, not because of weather and not because of a plane... but because Delta did not have a pilot or a flight crew available. So we were given a tiny pillow and blanket, laid awake all night on the floor, food options had shut down and had no idea if we were even going to get to fly home the next day because our new boarding passes did not give us a gate # and no one seemed to have any info to assure us that we would be stuck in the airport another day.

As the time was passing, there eventually was only one Delta rep that strolled through with hot soda and candy to hand out. Was thankful that he cared enough to ask but I could not have any sugar without my medication (which was in my checked luggage and no one had a clue where our bags were). Also, my daughter has food allergies and the candy available contained tree nuts etc... The vending machines were locked except for one and it only accepted change because the bill insert was not working.

Finally, after waiting through the night, the airport started coming alive and the lines were long to purchase food, coffee etc, and we were again told to check the monitors to see what gate we would be boarding. Once we found that out, we headed there. Only to find out that our flight again, would be delayed because our flight crew had not checked in... Complete exhaustion and frustration at this point made a lot of people tired and angry because of the fact that the only info we could be given at this point was that our flight attendant overslept and they were trying to find a sub??? Shouldn't there always be a backup available??

After waiting for another 45mins, our backup arrived and we boarded our flight. Landed in Houston and again, trying to locate our bags was horrible because we were told to go to 3 different belts to retrieve our luggage... Was also told that the confusion was due to the luggage arriving in Houston before we did??? How did that happen, when I was told there were no other flights available before the morning flight we were re-booked for? I am deeply disappointed that my girls had to experience this the first time they flew. We had to cancel our family and friends that were coming in town to celebrate their graduation.

The worst part about it all, is when my girls were asked how their trip to Jamaica was... They both began with their horrible experience with their flight instead of our trip. Makes me sad that something so exciting had been ruined for them and it took me a long time to save up for this trip. I really hope that Delta has a new plan to prepare for situations like ours. Weather cannot be predicted or controlled, but having responsible flight crews and well informed employees is definitely mandatory.

The substitute flight attendant was so patient and really caught the bad end of the situation, but she was the best and most understanding out of all the people wearing your name on their shirts. I really commend her for trying to apologize and make people feel comfortable after a rough night. After several of us complained to her about our experience, she advised us to inform Delta of our experience because it would be addressed so that it would not happen again. I was sent an email offering $100 gift card for my troubles... Delta should be ashamed!!!

I had my flight SFO-ATL. The first thing that happen the woman did a check-in wrong and she did my check in the name of the wrong person that had the same last name than my, but an completely first name than me, and when I told her that she was wrong, she was so disrespectful with me saying that she was sure that she was correct. I tried to explain for her that I wasn't that person. I almost lost my flight because of her, but fortunately or unfortunately I did take the plane. I arrived in my seat - my screen didn't work and I asked for the attendant why my screen wasn't work, and he answered to me "I am not a computer scientist, I can not do anything," so rude. After that he come with some soda and I asked for Sprite with no ice and he gave me with ice, and I said to him that I didn't want ice and he said to me "I did put ice, I won't change."

Because that I thought if the next was terrible like the first the better Thing for to do was change for first class. I tried 10 times with the Delta app but it didn't work. I was in my Gate and I asked for the Delta guy in the Gate if I could do the upgrade for the first class and he told me, that it was really expensive and he couldn't do anything. He almost say that I didn't have enough money for pay. After that the plane was late almost 2 hours and nobody telling anything for us about the late flight. The flight was worse - had 5 children crying all night. I know that this wasn't your fault, but all the things that happen did this flight the worse. I NEVER NEVER NEVER will take another flight with Delta and I'll do everything for nobody do this too. My dad already cancelled his Delta card. Thank you so much. See you never more.

We were put on a flight home the next day. The seats were not upgraded. In fact they were 15 rows further back and next to the lavatories for our discomfort and inconvenience! No voucher was offered for the lack of regard for our time and staying up all night, and when I complained to a customer service supervisor, they threatened to throw me off of the plane. Nice! It was a miserable end to our vacation and not to be repeated, ever.

When I got to DTW, My seat was not a window. I asked a reservation person. She stated “Oh we change flight numbers and seats change.” Nice notice. I felt sick after my first flight and was so upset. I also tried to make my reservation via Delta on the phone. Must do it online. I have a great standing AMX card. I feel I should have been treated better. Delta you will not get my business any longer. I have had much better care on SW. And from now on I will use them. (I ended up using Priceline, who do I get... Delta... No more.) I bought insurance... another joke. Delta has strict rules for changes. Wanted to make flight a day early, due to a death... strictly no changes. What a crock!

We arrived at the new gate to more Very Rude Delta staff. Our tickets said not assigned so I stood in line at the gate to find out our new seats. When I approached the Delta staff I was told to sit down she was working on assigning seats. (There were several who missed the connection) I tried to request that our seats together because we were traveling with children on a 5 hour flight. She again firmly told me to sit down. I felt like an idiot. They put us on the very back row with seats that partially declined. Let's just say it was a long 5 hours.

After arriving in SLC 3 hours later at midnight only 3 out of the 4 bags that the mad rushing flight attendant TOOK from us in the aisle arrived. Went to bag help and another employee who stated he could only take a report because they didn't have record that they checked 4 bags, only 2. Ugh! BUT Delta did give us a 1888 number to call. The guy said we may or not get a real person. He didn't know; he had never had to call the number himself. AVOID Flying Delta at ALL cost. Their 1 more inch of room does not make up for the non-professional staff.

As I tell her that I would have my travel agent handle the situation after we returned from vacation, up walks a so called manager. While trying to talk with me and eating peanuts and having it all over his teeth, to say I was grossed out is an understatement! We travel with a group of 22 people and we will not NEVER, EVER use Delta again! The worst travel experience!

When we got to the airport, we found that my son did not have a ticket but my daughter had two. The Delta ticket agents said they couldn't do anything to get my son on the plane and that I needed to call Expedia. I was unable to resolve the issue with Expedia in time, so we had to buy a new ticket for my son at the walk-up price - literally twice the price I'd paid originally. Every attempt to resolve this issue with Delta has resulted in them telling me that it's not their problem. If they could see my son's reservation and knew that he had a ticket, why couldn't he get on the plane? There was someone sitting in his seat (they assigned him new seats with the new ticket), so they were paid for the ticket twice.

After a computer system glitch that slowed the already slow check in process even more, they were delayed by 3 MORE hours because the plane's "power wasn't working". Our brother-in-law called Delta to complain, but just got the runaround and the scripted b.s. response of "this is normal". No apology. Just blatant denial that they had done anything wrong or even that anyone had been inconvenienced. The ONLY redeeming thing from this airline was our sister said the in-flight service was wonderful. Myself and our other sister are anxiously waiting to hear where she is, obsessively checking the email for further changes, and praying she is able to make all her connections and won't have to sleep in the airport terminal again this evening.

None of us, none of our kids, and none of our families and friends who have watched this entire botched experience will book with Delta. And judging from the many other Delta passengers that my sister listened to throughout this entire experience - they won't either. I would urge anyone reading this to seriously consider going with another airline.

The question for this field was "What happened and what were the consequences?" Now you know what happened to my sister and many other Delta passengers. Her consequences (and for the family waiting for her to arrive and are still waiting to hear when she gets home) was a lot of stress and frustration. Delta's consequences... nada, zip, zilche. We can only hope they feel the loss of revenue as passengers continue to receive the quality of service we and so many other evidenced this past week. Anger and dissatisfaction don't even begin to scratch the surface of our experience.

Fast forward 6 weeks. Today I was told by a Delta claims representative that my wife and I would be reimbursed "up to the Montreal Max" but they could/would not reimburse us for the cost of our purchases or the international calls we made trying to locate our luggage. The receipts we were able to provide for our lost clothing apparently exceeded the International maximum. (By the way did you know they reimburse far more on domestic flights than international flights... How does that make any sense?) So they lost our luggage and our trip was disrupted with international calls to try to locate the luggage. Our planned daily routine disrupted by shopping trips to buy necessary clothes we didn't and don't want. Our tour of Paris was cut short when we were told we had to meet a delivery person for the one bag they did find.

I've spent countless hours securing documentation and receipts to verify our loss and expense. I have made calls, written letters and filled out required forms to explain our situation and comply with airline rules. Ultimately we don't get fully reimbursed for the items in the suitcase and we are told we will not get reimbursed at all for the expenditures we incurred solely due to the lost luggage. It is very frustrating when the airline's negligence not only significantly impacted a trip my wife and I had been looking forward to for a very long time but it is even more disturbing that we were told we will suffer financial damage from that airline's negligence.

First of all the main meal was burnt all across the top. The fruit was so soggy that it tasted like an old sponge. Their bread roll was stale and when I asked for a coca cola drink they filled the cup with ice to the rim and by the time that the foam relaxed I barely had one sip. Normally I would have not complained and went on with my travels but my next experiences dealing with them was so frustrating that I feel compelled to let other travelers know to save them from the feeling of being taken advantage of as I did. After my initial flight to Vietnam I needed to change my return date.

When I called customer service I was told by their automated system that my wait time would be from 36 to 54 minutes. I thought "no problem", gave them my call back number and waited for the call back. When I received the call the computer said "call back press 9" and nothing else. Then I pressed the #9 and then the automated computer voice said call back canceled and then hung up. So I started over this time the call back wait time was over 2 hours. After waiting nearly 2 hours for a call back I finally got through to a Delta representative. We started to look at availability for the same return flight one week later and the Delta Rep asked to put me on hold. When she put me on hold I was disconnected.

So I called again, one more time over a 2 hour wait was necessary. Once again when I got through I was put on hold and subsequently disconnected again. Unbelievably this happened 7 times! It took me over 10 hours to just to get any customer service that was helpful. When I finally had a Delta representative to stay on the line with me and find the exact same flight one week later I was told it would cost for the change would be $3,000!!! Keep in mind that I was calling over 2 weeks in advance to make this change. My initial ticket was $1,500 and they wanted to charge me $3000 more to make a change to the same flights one more week out.

Needless to say at this point I wanted nothing to do with Delta Airlines ever again. To add insult to injury I then went on bookingbuddy website and saw the one way return flight I wanted for under a thousand dollars. There was no way in hell that I would take that flight because it was a delta flight. For just $100 more I was able to book a flight with Japan airlines on the date I needed. Delta airlines amazingly made me feel like they had no respect for their customers. Do yourself a huge favor and never fly on Delta.

I was put on hold when she said she got in touch with her online support and was able to override and get a preferred access seat for me. These are a bunch of games. Maybe they are intended to allow an overbooked flight. But I explained that I needed a seat assignment or risked not getting a seat, as my family was on a separate booking. They played these games, wasted about a half an hour of my time, in my opinion, they lied to me about not being able to see seats, and instead go through this charade of how their systems don't work and they need to contact support, etc. I'm pretty fed up with this. On the way here, I just logged on 24 hrs in advance and was able to grab a seat from the available seats. In the end I was helped but had to argue with them and explain to them how their view of how things worked wasn't correct and I wasn't going to check in at the airport. So frustrating.

When we arrived in plenty of time at San Francisco we were directed to the special service desk as we were told there was a concern with our connection. The attendant at the desk said she would try to get us on the 6 pm flight as that was running an hour late and due to take off at 7 pm which was the time of the flight we were booked on to. She said we should inform the attendant at the gate that we had a connecting flight and he would sort it out for us. We also had our original place on the 7 pm flight which was scheduled to leave at 8.09 pm. We were told it had been running late all day. We were told it was unlikely we would make the Delta connection as intended at 8.30 so she would book us on the 10.20 pm Virgin Atlantic flight.

We were told that they were booking us onto a partner airline but she could not give us boarding passes. We were given different ticket and told to take it to the gate on arrival at Los Angeles and Virgin Atlantic would be expecting us. We were told our bags would be transferred to the Virgin flight for us. This sounded reasonable to us but they must have known TSA would not allow anyone access to the gates without a boarding pass. At the departure gate in San Francisco for the flight to Los Angeles the attendant said the late running 6 pm flight was full and there were quite a lot of people waiting. He seemed very stressed and was looking to off load some customers to the help desk. We consulted the Delta representative at the help desk. He came over to the boarding gate to log on to the computer there to see what the situation was. He said we would probably make the connection.

We are only customers and we assumed the Delta staff were the professionals but it turns out we were being misled by taking them for their word. In the event the 6 pm flight that left at 7 pm was full. And the 7 pm flight did not leave at 8.09 as we had been told but eventually at 8.25. It unsurprisingly did not make up the 20 minutes flight time as it had been suggested. We were told by the senior steward to leave the plane and use the ground transport system to travel from the Delta terminal 5 to terminal 2 for the Virgin Atlantic flight. We were assured we would not need to reclaim our baggage as it will be transferred to the Virgin Atlantic flight. We only had 18 minutes before the plane left. As the Delta staff would have known and we found out, the tickets they gave us did not allow us access to the gate where we were told Virgin staff would be expecting us.

We were all stopped by TSA and told to go to the go to the Virgin Atlantic desk but that was closed as it was less than 30 minutes to departure. We meet up with 6 other misinformed, stressed, confused and desperate Delta customers that were all in the same predicament. A senior TSA officer told us Delta staff were always messing up flights. She gave us her name and badge number for reference and referred us back to Delta in terminal 2. When all 9 passengers arriving back at the special services desk in terminal 5, we were told each family had to address their problem individually. This resulted in the only service desks that were staffed being taken up with the same problem. A line of other Delta passengers were left waiting. During the protracted dealings with our issues one lady in the line collapsed.

There was a delay while all the staff attended to us were calling 911 for assistance. Another Delta passenger missed his flight while in the queue waiting for assistance. The member of staff dealing with our issue told us she would book us onto the Virgin Atlantic flight the next day and would book us into a hotel overnight. She began calling hotels to find a reservation and arrange transportation. At this point another Delta employee came over and said to her, "We are not booking hotels." At this time someone thought it would be a good idea to blame the weather as the cause of the delay. Two of the other passengers were told that the records showed they were on the Virgin Atlantic flight so the attendant was having trouble re booking them, clearly they were not on the flight.

The third family could not be booked on the same flight the following day. The attendant seemed to find this funny. When the passenger remonstrated with him, the female Delta staff member who made the dissection on the hotel booking called the police alleging the passenger were harassing the staff! This was a deliberate attempt by the Delta staff to try to intimidate the passengers by calling police as it clearly is not a police matter. When FOUR police officers arrived they listened and no action was taken. We spoke to the offices and were told this is a civil matter. There was nothing they could or would want to do. According to the Police officers Delta staff know this but are often calling for them when Delta staff are upsetting and harassing your own paying customers.

Once we were booked onto flights over 22 hours later and had established that Delta staff could not find our luggage and told there was not any room available at any hotels we had no alternative but to wait at the airport. We looked to the Delta manager to provide some basic support to assist with the wait. He was able to offer nothing except a tray of chips and miniature drinks. There are many reasons why things do not go as planned, but the measure of the quality of a company and of any human being is how, using their local knowledge and expertise, help fix the problems and help mitigate the damage, distress and discomfort to others. Delta staff were just bad, not just as a company representatives but as basic human beings. They could not have cared less that their customers were facing hardship, distress and in my case I felt humiliated as I was seeing my wife and son in distress and discomfort.

It was now 1 am and we reasonably asked for our luggage so we could freshen up, find warmer clothes and a phone charger but they didn't know where it was. Help to find a hotel but we were told none were available. Access to a phone or internet to find a hotel for ourselves but none were available. Any way to charge a phone so we could use the internet to fend for ourselves but nothing. Any kind of blankets or pillows that are usually available during the flight but none would be found. Maybe a Toothbrush or where we might find any but no help. Access to the Sky lounge but he couldn't even tell me how much it would cost. Anywhere we could get a drink but we weren't even told there is a Starbucks at terminal 2.

Nothing, not one thing. We were abandoned and I felt humiliated, unable to look after my family. In England we treat criminal better. I don't understand how any group of people or any company could be so inhumane to paying customers that are facing hardship. The only thing we did wrong was book Delta airlines. Understandably I will be doing everything I can to stop anyone else making the same mistake.

It was now 2 pm and we trudged out of the Delta area over to tough it out on the floor of the Virgin booking hall, at least there was carpet there. We couldn't find anything to eat or drink even if we were to pay for it. Around 4 am unable to sleep we found a Starbucks. As we didn't have any boarding passes so we could not get into the departure lounges. Around 1 pm we discovered there is a volunteer service that helps and we were shown to a reasonably priced restaurant for the first meal since breakfast the previous day. Delta staff were no help at all.

The ordeal did not end there, when the Virgin Atlantic desk opened at 2 pm they said Delta staff had not completed the booking properly and were always doing this sort of thing. We were told the flight was full and we would be on standby. We were all understandable very distressed as the next Virgin flight was full as well. The thought of spending another day there was not something I was going to accept. After some discussion with Delta staff, the Virgin Atlantic staff secured boarding passes for us. Once on the flight Virgin staff were excellent. I am dismayed that an airline with such good customer service as Virgin would or would associate itself with a partnership with an airline such as Delta.

The attendant looked up the flight and said I still should have ample time since departure out of Atlanta was supposed to be 15 minutes delay. SO, I took my tickets to the gate and waited. We ended up boarding the plane about 20-25 minutes late, supposed to give us about 20 minutes of time to connect in Detroit for Flight #2157. The pilot seemed conscientious since he was concerned with everyone's connections and commented so for a quick boarding and try to make up time in the air.

It did not happen. We departed later than original flight time and we landed hour late. However, when we arrived at the gate, no one was there to manage the departing ramp and we had to wait for the Delta crew to arrive sitting at the gate. All of the plane was stressed and the pilot again apologized. We deplaned 10 minutes later than we should have. All of us (I think there were 9 passengers going to Philly off of this flight) running through the Detroit airport. We arrived at the gate, there was no one, but the plane was still on the ground and door to passageway locked. A few minutes went by and the attendant came through the locked door saying we were too late to board, that they held the flight for 10 minutes longer than they should have already.

Now this is the last flight out of Detroit.. and 9 people were forced to stay overnight, with the expense from Delta to cover the hotel. However, EVERYONE I saw in line to complain at the Special Services booth for Delta was irate, as well as I. We could not understand why the flight couldn't wait for us. Yet Delta crew to attend to the connection arrival were late in getting to us so we couldn't readily deplane. This event caused me a lot of unrest with my dealings the next day and I was not given any compensation, was not covered for any meals, or incidentals which occurred.

Lastly, when I boarded the 1st offered return flight the next day, FL#2228, I was seated in the middle seat of row 14, seat #14D. Two large men surrounded me but when the doors closed there were at least two rows in coach ahead of me (and probably more behind me) that had only one seat taken (out of 3). The flight attendants couldn't care less. We could not switch seats since the plane went underway quickly once the doors closed and both passengers in each of these rows ahead of me immediately moved to the center seats so they could hog the rows (I guess that is the way of selfish fliers these days). All-in-all, I think this was a horrible experience and will look for other ways to fly on other airlines whenever I can going forward.

Issue: No explanation of the original delay. The captain knew before we even left the gate that they would be exceeding their time on shift, yet they had us all load up, get on, do all the stuff, etc., then simply returned to the terminal where we all had to unload and stand around waiting for a half hour for information about hotels, etc. which there were none of. Have flown Delta for 20 years (no choice - I'm from Minneapolis) and this is just another example of their disregard for passengers time and dignity.

It was then when I started receiving emails telling me how great Delta is. In one of the emails, it was mentioned that I have e-credit. I was puzzled so I asked what they mean since I was told that I will get a refund. There were multiple emails from delta which seemed to be written by a computer. None of these emails tried to answer my questions or help resolve the problem. I will try calling again, but the situation seems hopeless. After they get the money, it will be next to impossible to get it back from them. I strongly suggest Southwest Airlines instead. I have had very good experience with them.

A 38 minute flight, this cost us a meal and a hotel in Syracuse as it was after 1 am before we arrived. Found ground staff angry, and defensive. And not one of them would look me in the eye. Some training needed here. There was a higher order fellow there who tried to soothe feather of us unhappy birds left to fend for ourselves. I have flown a good amount in my day but this was the worst treatment I ever had.

After landing, we are allowed off the plane, but not back on for some time. Once we are allowed back on, we sit for about an hour when we find out our pilot can't work anymore due to labor laws. We are all told to get off the plane and put back in the airport. You can imagine how happy everyone on the plane was. After a long six hours, we finally get another plane ticket for this wonderful company. Originally a 12am flight to Atlanta with a 2:40am connection flight to Greensboro, our final destination, turned into yet another, as you guessed it, wonderful delta experience.

Somehow our 2:40am flight moved up to 1:40am, but it didn't stop there. The 12am flight moved to 12:40am, where we did not get off the ground until after 1am, of course missing our connection flight. Not to worry though friends, with the help of the wonderful people at delta airlines we got a new flight out of Atlanta at 8:20am. I am beyond excited. I got to spend another six hours in an airport. Thanks to these amazing people here at delta, my 7 hour flight has turned into an almost 24 hour flight. Oh, I also don't have my luggage as it was left on the plane we got kicked off of! Let me tell you, if you're looking for a great adventure, delta is the airline for you.

Delta's customer service person basically told me (after being on hold for an hour) that I literally did not have an option and I either accepted that my flight was being changed (with no refund) to 2 days later, or lose all my money and have to pay for a whole new flight. He also told me that I needed to know that it is now landing in EUGENE when my original flight was scheduled for PORTLAND... Not even the same city. Eugene is not where my flight is supposed to go and that is not an acceptable solution. - posted by my fiancé.

On April 10, 2015 I purchased an Economy Comfort ticket to San Jose, CA. On April 12, 2 days later my mother asked me to upgrade the ticket to first class and I did so via phone, choosing seat 3D. At the time there were only 2 seats taken in first class, seats 4 C and D. Those were the seats my parents had purchased earlier in the day on April 12. We were traveling to San Jose for business and a small family vacation. My parents are 81 and 72 years old, respectfully. They need assistance from time to time due to health issues. As a RN, I accompany my parents on long flights when I can to help. I don't typically fly first class because I simply can't afford it on a nurse's salary. Regardless, I upgraded to first class at great financial expense to help my parents. The ticket cost with the upgrade was approximately $1108.

On April 14 I checked in via the Delta app and was still seated in seat 3D. When I arrived at the airport on the 15th for my flight (nearly 3 hours early) I was told that I had been moved to seat 11E and a Delta medallion member had been given my first class seat. The supervisor at check in quickly and kindly fixed the error, stating that the medallion member had only paid $500 for her ticket and had booked very recently. She also said there had been multiple equipment changes and she thought that is how the error occurred.

At 7pm we boarded the plane and took our seats. At some point during the general boarding portion of the flight attendant asked if my ticket stated seat 3D. She then asked me to exit the plane and bring my license and ticket. I was taken to the gate, where I was met by an African-American lady in a pair of periwinkle colored, floral capri pants and matching sweater, no ID of any kind visible. She proceeded to tell me that I had stolen the seat of the lady to my left and that she was putting me in seat 12A. Well of course I was dismayed, embarrassed and quite upset to be accused of intentionally stealing her seat. I explained to her what the lady supervisor at the front check-in had told me and she very angrily replied that she didn't care what the other supervisor had done that this is what she was doing and I would have to live with it.

Now, very upset, I asked if I would get the money back for the upgrade and she said they did not have to return the money for upgrade because I was to be seated in an upgraded economy comfort seat. She went on to say something to the effect of despite booking more than a month out, it was considered a too short of a timeframe to offer a refund. And so, I replied that I was not willing to give the first class seat up, as I knew this lady had only paid $500 and booked in an even shorter time frame. I asked for the gate agent's name and when I did was told I had 3 choices, get on the plane and sit in the seat she chose, fly another day or go to jail. She refused to give me her name or any of the other gate agents names.

As I boarded the plane I said to both the gate agent and the lady taking my seat that this was despicable and I would never willing let this happen to someone knowing that they had paid more and booked earlier than I did, at which point the other lady told me to take the first class seat. An act I was grateful for. No surprise, the gate agents praised her for her benevolence. Yet, I was treated like a criminal and gum on the bottom of the gate agents shoe. I took my original seat in 3D, very shaken and in tears.

Ten or so minutes later, a man entered the galley of the plane entrance from the economy cabin on his phone and asking the flight attendants, "Where is she?" I believe he was inquiring as to where I was seated on the plane. A few minutes later he came back through the first class cabin, lunged across the seat at me, yelling "You are a **" and screaming that I had stolen his wife's seat. He continued on to seat 10B (as well as I could see) at the bulkhead and continued his onslaught of vulgarities and saying that he flew 160,000 miles a year and deserved more respect.

My mother, seated behind me, but in front of him asked him to stop. He continued on, calling my 71 year old mother an ** and a witch. There was little to no intervention by the Delta staff. Because no one intervened, my mother felt like she had to try and get him to calm down. Moreover, she asked a tall, blonde, Caucasian lady attendant dressed in a red dress to help, who without even slowing her stride, stuck her palm in my mother's face and told her to let it go. Throughout the flight, I took notice that all of the flight attendants knew this man by first name, doted on him and wondered if they were friends. Of note, I spent the 4 hour flight in tears, embarrassed, humiliated and afraid to ask for anything, all while witnessing several of the flight attendants having conversations about me at the front of the plane.

Needless to say, I couldn't wait to exit the plane in San Jose and did so quickly and quietly. My father had to use the men's room in the concourse and my mother and I waited for him just outside. The same man came up to us pointing his finger and yelling at my mother, "I have already been able to find out who you are and reported you. You will have to see me in the future. I will never forget a face as ugly as yours." Immediately, I got the gate agent, **. I told her that I was concerned that the flight attendants were friends with these people and had given him personal information about my family that may allow him to disparage our reputations and/or personally harm us. She immediately detained the flight crew, who admitted to her that they were friends with this couple and this is why they did not have him removed from the flight.

She said they denied giving any of our personal information out, but I will never be quite sure and have been scared ever since. We have been concerned ever since, routinely checking social media for potential breaches and installing more cameras around my parents' home. The behavior of these Delta employees is shameful and I sincerely hope that their actions are not reflective of Delta policy. I have been flying with Delta since I was 9 years old (now 42) and have done so devotedly. I am a longtime Atlanta resident and fundamentally believe in keeping my money in the city, promoting jobs in Atlanta and supporting those that do the same. For these reasons, it has truly meant something to me to fly with my hometown airline. Even when other airlines have offered less expensive fares and better flight times, I have still flown with Delta.

Despite hearing horror stories similar to mine about Delta's preferential treatment of certain classes, I have still continued to fly with your airline. Please know that I understand treating your good customers, like this couple with special care. I believe that they were misled and wronged as much as we were. Instead of Delta employees trying to own the situation and make it right for both parties, their strategy became to blame me. Never did anyone say this is Delta's mistake and we are going to try and make it right for both of you. Unfortunately, I do not have the means or the type of job that allows me to travel 160,000 miles a year.

Paying for a first class ticket was a struggle and a treat for me. I believe that my miles and my money should count for something. Also. I highly doubt that the other 99% of passengers on flight 1684 were Diamond Medallion Members and as the proletariat we deserve the same respect and kindness that a medallion member would receive. I, for one would very much like to know what Delta is doing to rectify this situation and if in fact, our business is worth keeping. If not, I wish they would kindly let me know so that I might choose another airline to do business with in the future.

It's just one giant telephone loop back to the third party vendor who handles the lost luggage for Delta. I heard the stories of how this third party vendor says that they will "search" for your lost luggage and if they don't find it, that it will go to a central location where it is then sold. I know there are thousands of flights that Delta handles with thousands of lost items a year. But they are a business that serves people. People who are busy and sometimes nervous or afraid or distracted and lose things. Their things. Items that are of extreme personal value to them. And for Delta to think that it is just more economical and/or productive to turn the handling process over to a third party vendor with no personal contact for the passenger, is so anti customer service, that it takes my breath away.

Why is this so hard?.... I am not trying to change my LEGAL name. I was born **. My passport says **. Delta SkyMiles has my name as **. Delta ticket sales has my name as **. SkyMiles will not update using **. Just make every Delta name for me ** which matches my birth certificate, my driver's license, my passport, Social Security Name, my employment name. I am not married and have NO MARRIAGE CERTIFICATE. I do not need a COURT ORDER because I am not changing my name. Delta is the one that has the problem with my name, not me. I am **. I need a supervisor to call me ** ASAP. I am going to keep going up the line of supervision until I can find someone with common sense to solve this problem. This is crazy. This is the 13th correspondence I have had with Delta over a simple request.

So I purchased a $1600 first class seat and because they overbooked, they expected me to take the last seat on the plane. Can you believe that? I refused, but was accused of making a scene and after she finally left the flight attendants were incredibly rude to me the entire flight. I'm sorry, but this was their mistake. I have flown over 1 million miles on Delta and this is how they treated me. Delta customer service sucks! No loyalty to their long time business travelers. They only succeed in getting my business because there is no competition in Atlanta. I wish there was. I would dump this airline in a heartbeat!

On requesting to credit back my skymiles to my account (I told them I was willing to pay any fee), I was told I wouldn't get my miles back, although my situation was not something I could control. I even said I could provide the consulate contact information and they can confirm that our passports indeed couldn't reach us on time. So far, I haven't received any communication from Delta. I have been writing to them for the past 2 months with no luck. At least have the courtesy to follow through.

I spent 2 hours trying to see what could be done and of course nothing was. I disagree with this and was really inconvenienced as a guest. Why was my entire flight canceled? Why did it matter that I chose to buy a one way flight and use the last part of my delta flight going home to Dallas, Tx. It was my money and due to emergency I needed to get there earlier. So you mean tell me you guys are not sensitive to others issues and in return cancel their entire flight not being considered of the money that they spent with your airline.

Now I have to find out how I am going to get from Atlanta to Dallas which is a 11 hour drive without paying $700 a piece for another flight. I do plan to put reviews out on this issue and inform others of this entire situation. Money not well spent and lost. Corporate will have to fix this. Very angry guest!

As I was going back through security Delta announced we could either spend the night in Fargo or wait a few hours and fly to MSP and spend the night at their expense. My ticket on AA was over $500. Worst of all some of the passengers on my flight who were able to see a Delta ticket agent were able to get transferred at no cost to them onto the AA flight. I wrote to Delta asking for a help and they gave me $67 and 4500 miles which are hardly enough miles to get through security let alone complete an actual flight.

To me, this is abuse plain and simple. The airlines made $6B in fees last year! This is not good customer service. Needless to say I will never fly Delta again and I will do everything I can to turn as much business away from them as possible. Sound bitter? You bet I am but if I can convince one person not to fly Delta it will be worth it. AA is not much better… $35 for a convenience fee for booking last minute? What an abuse.

When I called to ask what options I had to change my flight, they told me that my flight was already cancelled and that I would have to pay $200 to use it towards something else. My flight was only $296.00. Therefore, I could only use $96.00 towards a new flight. I understand that there are people out there that can afford to just throw away $200...but I am certainly not one of them. It would make more sense to me if the flight was only a few weeks away, but 2 months...and $200? If I book another flight with them, it would be a complete waste and I would end up having to pay even more money! So...$296 down the drain this time. I've learned my lesson. I'll stick with Southwest.

SLC to ATL Fight 1881. There were many issues on this leg. First we were reassigned seating putting us up against the bulkhead which on this plane removed the one thing I need, the extra legroom. You needed to use an older plane which happens, I understand that, but to relocate us from the third row up to a seat that has not even the leg room as some coach seats was inexcusable. A 6’3” I have long legs, bad knees and a variety of other issues that come from being seasoned which is the main reason we fly first class.

We were not even informed at the gate of this reassignment of seating. When we discovered our new seats at first I was more than a little surprised but assumed it was OK until I sat down. No leg room at all. When I expressed my dissatisfaction with this I was rudely told that they could not do anything for me and if I had an issue with this I could take my problem out to the gate. The steward then proceeded to insist my wife store her bag in the overhead compartment since there was no seat in front of her to stow it under. She understands this and had no issue with doing it before takeoff but he got in her face and was imperative that she do it right then. I had gone out to the gate when this confrontation occurred but his rudeness was confirmed by other passengers who had witnessed this when I returned.

At the gate I was told they could do nothing and that if I had an issue with the new seating arrangement that they could get us on another flight the next day. We had a connecting flight to take us to St Maarten and ferry reservations already in place so this was not an option. The gate did finally get seats in another row by moving two passengers who had upgraded at the gate to first class. I booked this trip last November to make absolute sure that we had good seats and that it would be the trip of a lifetime to commiserate my wife's 60th. We have never been treated so poorly by an airline. We are frequent flyers and are appalled by this incident. Pretty much thought all was well but we were wrong. Flight crew came though the cabin, offered a beverage and the choice of some peanuts or pretzels, picked things up and disappeared until around 5 or 6. Do not sleep on flights.

When they did appear we were offered more peanuts or pretzels but nothing more. I asked if there was anything as they had announced that food was available to coach passengers for purchase. I asked if there was anything for first class upon which the steward, begrudgingly, went and got one of the snack packages which he gave us which the other first class passengers looked at with envy. The snack packs basically contained items which you have in your board room at the airport which we had eaten before we took off.

Flight 908 from ATL to SXM. This leg had no first class available so we booked coach. Very few passengers were on the flight. We had chosen seats that did not recline but were not too worried due to the fact that there were so many other seats available we knew from past experience flying we could move to another seat once we were at cruising altitude. Not the case with your airline it appears as it was like pulling teeth to get to move. You also had seats right behind first class with lots of legroom which all were vacant but nobody was allowed to sit in. All in all neither my wife nor I have ever experienced treatment like this. What should have been a wonderful start of our dream trip was disastrous. I expressed my dissatisfaction but was told basically that this is what it is.

In all my years this is the first time I have ever written to complain about treatment received. I am very easy going and do not get in peoples face as I know it is a losing battle to push someone into a corner as that is the last thing you do get things done. It is extremely disappointing to receive such treatment and I will more than likely tell colleges to never fly Delta in the future due to this experience. I thought you should know of this as hopefully you had no knowledge that this was going on.

1.) The general (800) number: This has been an exercise in futility as no one can actually help me -- they just pass me along to someone else or provide a new number to call. I actually feel bad for the customer representatives because they are clearly not empowered to actually help. It is Delta's strategy to confuse and frustrate the customer until the customer gives up and accepts defeat.

2.) The Better Business Bureau. I filed a complaint hoping to (finally) hear from Delta about my billing issue. Delta took their time to respond to the complaint fully aware that it was about to expire in the system. The response from the customer service agent asked questions related to my complaint but of course did not provide any contact information to actually reach a live person. Clearly this is a strategy to respond to a complaint through the BBB, without taking action or responsibility. 3.) Twitter through @DeltaAssist. In a social world, what better way to connect with Delta? This proved the most futile -- as I was directed to call the magical (800) number that clearly does not work.

4.) Delta.com. I filed a complaint through the customer portal hoping this would point me in the right direction. The first email I received was from ** letting me know my complaint was received -- thanks so much **! Two weeks later I get an email from **, explaining my case has been "escalated" to her, without taking any action. Of course each time, I am contacted by a generic email address (ContactUs.Delta@delta.com). Clearly Delta cares so much for its customers that it provides no easy way to actually speak with a representative but rather through generic email addresses.

The most comical part of this experience is Delta's email signature from each customer representatives: "You Share, We Care." Delta has half of that tagline correct -- I have shared a lot and have tried to connect with Delta through many outlets of communications... but I'm still waiting to see the "We Care" mantra become a reality.

Then I call (a two hour wait for them to call me back) and am told, the bereavement discount can only be applied within 7 days of travel which naturally makes the ticket price skyrocket an additional 30% (the bereavement discount is about 10%). Lastly I'm told that the tickets I need are not eligible. Because I need 1st class accommodations there is no discount offered.

Well, it took me half a day to find out that after I use these SkyMiles up, this will most certainly be my last trip with Delta. Not only are they one of the least convenient, most expensive and worst rated carriers in the business, but after 50 years of flying and putting up with their nonsense I might as well go cheap, I certainly won't be treated any worse. Thanks for your concern Delta… A**wipes.

This ceo should get fired. Every flight is delayed for some ridiculous reason. I didn't know which carousel my luggage was going to be on, I went to the baggage agent to ask her, flat out she told me she doesn't know and I will have to wait and see where my luggage is going to come out off, and several passengers got the same response from her. I am a business person and have to fly almost every week and going forward I will only fly delta when on other airlines have any flights available. If you can avoid this airline "please do". This is the worse in the industry. Just me, I know I fly every week. If you read this review please pass it along. If you fly with this airline you will regret it.

We leave Miami wheelchair operating fine to arrive in Atlanta with wires pulled loose. Supervisors able to repair as just unplugged INSIDE chair. Board plane for flight back to Memphis and we watch from plane window as ground crew loads chair on luggage conveyor UPSIDE DOWN WITH JOYSTICK RIDING ON BELT! We watched as joystick & controller was TOTALLY RIPPED OFF CHAIR! The ground crew stood there laughing thinking it was funny!!! Arriving in Memphis we waited 45 minutes before they would bring chair to gate. Joystick & controller sitting in seat, arm broken, fenders scratched, covers on back missing and upholstered damaged.

Went to baggage office to update damage claim for fourth time. I asked for a CRO as none was offered. The person in charge said a CRO was not available! I told the agent Federal Regs require a CRO to be available in person or by phone. I asked to speak to CRO on phone and Delta agent said none available. I said it's the law!!! Agent would not answer!!!! My civil rights violated again!!! I've filed complaints with FAA & Dept Transportation & they're already on Delta. Delta finally calls me and offers loaner push chair but after arguing they offer loaner power chair.

Local repair shop says my chair heavily damage & must be shipped off for repair & will take at least 3 weeks! That's ALL Delta wants to do-don't even want to pay for rental chair on ship! I tried pushing myself & now my shoulder so sore I'm going to have to see doctor-never had shoulder problem before! Delta is going to pay for my ruined cruise while I sat in disabled cabin!!!! I don't think I'll ever fly Delta again unless they change their attitude towards my wife & I!!!!

When I call the service via telephone, they tell me that the reason to cancel the flight was for "technical problems to protect my life," which surprises me because the first reason was the weather. Then automatically put my flight for the next day at 5:44 am, time that I could not be there because that means being there at least 3:50 am.

With all this had already spent $230, including taxis and food at the airport, between comings and goings, and the entire balance of my phone trying to call for a solution that I never had. Worth mentioning that hear all kinds of things from agents customer services, such as: we cannot do anything if you'll be so upset, hang the call, your flight is already confirmed, call the agency that sold you the ticket and the agency says "call Delta Airlines because we cannot do anything, they control their flight."

In short, we are slaves of the Company which by the way live our money. "Without the client company is nothing." Even today the story is not over and I have lost 150 dollars of air ticket that could eventually cancel them problems, not mine; 230 dollars above, the balance of the cell, and some incomparable and incalculable, "my time and emotional tranquility". I'm still in Montreal.

They played god, ruined my day, didn't let me board although I had my son with me and I was left behind. People at the airport flipped at their behavior and sadly I was too upset to record it. I should have. Just arrive to JFK after 19 hrs via Puerto Rico, no flights to London till tomorrow of course and my dad will end up having an operation on his own unless I buy a new ticket on air France for 1000s of dollars and throw away the London ticket. This has been the worst travel experience of my life. I was sooooo mistreated. So unfair. They have no right to cancel tickets, deny access and play god and control people's plans.

The man was nice but walked really slow and stopped to complain about the situation we were in to another employee, a lady, before continuing on. My son ran ahead and we finally met with him who told the lady at the gate that his handicapped mother was a few seconds off. The male employee pushing me ran down the walkway and were met by the female employee who was standing by a STILL OPEN PLANE DOOR. She turned us away!! I mean, we were not 3 feet from the OPEN PLANE DOOR for goodness sake. The male employee attempted to convince the woman that "the passengers were there in plenty of time and to please let them on the plane." Woman still refused, becoming extremely RUDE saying she "Closed off seats," or something like that and that we needed to go "All the way back to the front and Re-book."

By this time, the man pushing me left and I had to walk back thru security to the check in. We were told by a nice lady that all she could do was "Put us on standby for the first leg of trip, but WERE confirmed for our connection to central Wisconsin." Went back thru security checkpoint for the 2nd of a total of 4 times!! I was understandably patted down 4 times due to the brace on my right leg. The lady at the gate check in knew our situation and told us that "It looks good for you and your son for getting a seat and we were Number 1 and 2 in line for a seat." She leaves and was replaced by a white male who was balding but had a very long bushy mustache and beard. I went to see how it looked for us to get a seat as I was in a lot of pain. He told me to just take a seat. We observed 4 young women talk to the man then. Turns out that those 4 women somehow got the 4 vacant seats, cutting ahead of us!!

The man rudely told us "that's how it goes and to go back to check in and re-book" for the 2nd time!! Back again, this time an Asian lady who was Very rude and unsympathetic to our situation, put us on STANDBY but confirmed on our connection! Told us that if we don't get on the 1:59 pm flight to Minneapolis, there wouldn't be ANY flights "UNTIL MONDAY," meaning TODAY, APRIL 13!! That was UNACCEPTABLE as I needed medication by then and my son needed to report for duty as he is a marine and could NOT MISS IT. 3rd time thru security... only 1 seat available, someone else got it! 4th time back to the check in but NOT AT DELTA this time.

We found a flight on AMERICAN costing an additional $759, approximately, that would get us as far as MINNEAPOLIS. We took it. I then had to pay $369 for an BUDGET CAR RENTAL for a 1 way, 3 hr drive to the CENTRAL WISCONSIN AIRPORT where we had to then drive my car 4 hrs back home to Michigan. I lost the money I paid for us on our return trip on Delta!! All said, the moral of this complaint is DON'T BE HANDICAPPED and expect help getting to your flight!

The first time it was because their system showed there was no delay (it was true for the rest of the passengers but not me) and the second time that I had submitted the request a day late. In the latter case I had submitted the request after the completion of my trip and my delay was on the outbound leg, by the time I got home end of the week it was too late. If they are sincere about there promotion and really plan to use this to improve, they should be giving out whatever miles without any forms to fill and using silly excuses to decline requests.

I inquired about the baggage that is very important to us and the agent guaranteed that they will be re tagged and can hold until we leave at 5:25. All this time they were not informed of the facts about flight 5196. We left the baggage trusting your agent. Then found out she put us in 2 different flights without informing us. Had to come back and she said "let me hurry and put you in the same flight due to only one seat available"?? We come back, go to the delta counter to make sure the baggages are tagged to go with us like the agent said. Oh no another mistake. She said the same flight 5196 left at 1:30 and not sure why they re scheduled us and making a mess?? They sent the baggage without us. Never told us about the flight leaving at 1:30 when we left the counter at 12:30.

We are now arriving in Orlando at 12:17 am. What an inconvenice just because your poor hiring of employees who does not know how to handle business. Rude and curt. Don't care. Just tell anything to get rid of a problem the airline made. Will never fly delta. When I get back will go on facebook, Twitter etc and let the whole world know about your poor service and communication problems.

She said she would message Minneapolis and I was welcome to call again on Sunday if my bag didn't show up. She had a totally monotone, ‘I could care less’ attitude. I was told the bag was still in Minneapolis Saturday morning. It was still in Minneapolis Saturday afternoon because it was never put on the afternoon flight to Moline on Saturday either. I know this because I drove to the airport to see if it had come in on the afternoon flight. It's Sunday... and the bag still isn't here. Never again.

They also refused to carry cabin baggage as check in, even in spite of observing that lady had a stroller and baby to manage during a 23 hr flight. They ridiculously insulted her saying that she should have thought before packing the bags, and that she didn't think in right way. Also both further showed their last grade lowest quality mental state of mind saying that she was arguing and causing them trouble and that she didn't know how and what to speak.

This is totally unacceptable, disgusting, uncooperative, rudest, meanest, dastardly act from such responsible persons who seem not to know even 1% of what customer service means. It was shockingly harassing behavior towards single female travelling with 2 and half year old baby. NEVER EVER AGAIN WOULD WE TRAVEL WITH DELTA, NOR WE WOULD ALLOW ANY OF OUR FRIENDS AND RELATIVES TO TRAVEL WITH THIS CRAPPY AND LOUSY AIRLINES. Minus 50 stars for 1-5 ratings in customer service and satisfaction. Traveled with Lufthansa, Jet Air, KLM, Air Canada, Westjet, Thai Air, but DELTA IS THE WORST WORST WORST WORST EVER.

For me it's dripped periodically but I did get wet in some areas. People complained and the attendants acted as if nothing could be done about the situation and all they did was put tissue up to prevent the dripping and told us that it will stop once the plane took off, which was not true. I believe Delta did not care about its customers’ safety and all they cared about was getting the plane to its final destination. I probably would never fly with Delta again neither would I recommend Delta.

The personnel was also very rude, both at the gates and in their complaint department when I called. When I asked about being told by the flight attendant on board from Tampa "That they knew I was coming," their complaint department told me, "Don't ever listen to a flight attendant. They don't know what they are talking about." I suggested that they may want an internal memorandum to their attendants, so they don't discuss flights with consumers. That got nothing more than a laugh.

On the return flight we never made it back on the day we were suppose to come back home. We got stuck in Atlanta and were told that we would have to stay and fly out the next morning. Neither flight was delayed because of weather or problems with the plane. I found out later that the return trip was delayed because they changed the size of the plane so they could save on fuel and changed our flight with no notification. We showed up 2 hours early and our flight time had been moved up and the plane had already left. Delta did offer me $25 gift certificates for each of the four family members that had been affected. All of us missed a full day of work. I missed a lawyer's appointment to close on a 1.3 million dollar construction loan. My daughter is a veterinarian and missed multiple customer appointments. Be warned that this was not an isolated case. I saw this happen to over 100 people in just one airport.

Needless to say I thought it was a mistake so I asked for help from this stressed-out rude Delta rep. and she proceeded to tell me I was too late!! So I had no choice but to pay the $492.00 because I need to return home!! So of course I called customer service upon returning home. I am beginning to think you have to be rude to work for Delta! I was told this is their policy and that basically too bad! I'm sorry, but I have a real problem paying for (2) airline tickets and only use one!! I feel this is fraud. Clearly to me this flight was overbooked and I'm sure my seat on the 6:50 flight was filled by someone else!

I am going to call one more time to speak to the Delta customer rep. and discuss further the facts again. I also found out my flight did not leave until 6:12. And I was never offered by the rep. at the kiosk that I had the option of going standby for free of charge which I may have done! If I do not get any resolution, I will file a claim with my credit card used which happens to be a US AIRWAYS MasterCard!! My brother is Delta Skymiles card holder and he is outraged with this situation!

The air hostess then proceeded to the area where the camera was left and she claimed that she did not find my camera. However she also informed the representative that the cleaning crew had already cleaned the plane, so maybe one of them had found it and would turn it in. But today marks 1 week and 1 day since that incident has happened and I am yet to get my camera which held precious photos of my honeymoon. This incident shows me that DELTA EMPLOYS THIEVES, PEOPLE WHO ARE NOT SYMPATHETIC TO THE NEEDS OF THEIR CUSTOMERS. And I nor my friends and family will ever fly with DELTA again.

Delta has dramatically reduced my mileage accumulation to the point of being virtually useless. I travel multiple times per year to Asia. In the past, my trips were counted by miles traveled so a typical trip was worth 15-18k miles plus as a Diamond member, double miles put me at roughly twice this. Now Delta multiplies my ticket times 5 (last trip roughly $1000 x 5) = 5,000 miles credited for use plus a small 50% bonus. So roughly 7,500 miles versus 30-35K miles under old plan. I will travel to Asia roughly 10 times this year and will barely attain 75,000 miles even though I will have flown close to 200k+.

Oh, but Delta says I get to still accumulate MOQ's at same rate. In other words I will reach Diamond again, but since my AMEX card gives me lounge access, free checked bag, and boarding privilege, I get essentially zero benefit and the most important benefit "miles" for travel will barely get me two flights since 90% of the Delta flights are now between 37,500 to 50,000 miles for a ticket.

I am already booked through April with 3 more international flights and if not for the excessive change cost fee, would have cancelled. I will be looking for alternate carriers like American and Cathay Pacific or other options for my Q3 and Q4 travel. I hope others wise up to the rip off factor that is Delta and begin to migrate to other carriers. If Delta was truly looking out for the consumer, they would have given their Business Class traveler's a bonus instead of taking away privilege from consistent Economy Comfort Traveler's. It is too bad that in the good times, Delta is gouging the customer.... This will come back on them when times are tougher.

In the last 3 months of 2014 I accumulated over 55,000 MQM towards states. At the end of the year I had over 85,000 MQM. When I requested a one time waiver of my status I received a pre-written generic response that they could not honor my request. I sent an overnight letter to Delta CEO Richard Anderson with my request and received an email from one of his assistants that they will send me a gift basket. You must be kidding me that no one can pick up the phone after 10 years of loyalty.

How can someone record me as a no show if I am at the counter talking to an agent before my flight left. Again they said there was nothing they could do, no refund or fee to change to another flight. Since it was recorded as a no show I basically gave up my ticket. I could buy another one for the next day for 250 which is pure **. When I checked flights online there was one available later that day with Delta, so the agents lied to me. They just didn't want to put me on it. Also according to their website, if you are running late/miss a flight they will put you on the next one for 50$ if they have one that day.

They lied to me so they could get more money out of me and I was not having it. At this point I am so frustrated that I decide to cancel the trip I have been looking forward to instead of having to deal with Delta's customer service. Needless to say I will never fly with Delta again and I will tell anyone and everyone I know not to do it ever. I will also post their review to any and all places so as to warn as many people as possible.

Several other attempts stated similar wait times or had to be aborted after being on hold for a while. Once I got in touch with them, agents and supervisors were useless. I had to schedule outgoing trip one way myself, and then on top of that Delta charged more for the return flight than originally paid. Their representatives stated that they had no other obligations because it was an "operational change". I recommend flying with other airlines and avoid Delta.

Once on board we were informed that there was another ground stop at JFK however we were to remain on the plane in case it lifted. Several hours later we were informed by the pilot that the stop had been lifted however the flight crew was now over there working limit and could not legally fly the plane and we would have to wait for a new crew to fly in. There were several other pilots deadheading on the aircraft who volunteered to fly the plane however the Delta scheduling department refused to grant their requests. During this time the flight crew instructed us to remain on the aircraft and that if we disembarked we would not be able to reenter. The door remained open for this entire duration with temperatures in the low thirties. We finally left ATL at around 11pm.

Upon arriving at JFK around 1 am we were informed that the next available flight to SDQ was not until 12:30 that afternoon. We asked if we could switch to a different airline the ticketing agent refused and when we asked for a refund he said we could apply for one after we returned from our trip but there was no guarantee we would get it. We finally had them book our 2 tickets for the afternoon and had to ask for a hotel to spend the night in New York which they finally gave us reluctantly.

March 6th - we arrived the airport at 10 am and went to check in and were told that only one of our tickets had been re-booked even after we had confirmed that they were booked the night before. In a slight panic my girlfriend repeatedly asked if she would be able to get on the flight or if she was standby. The ticket agent did not even acknowledge our questions but just continued typing. To add to the insult another ticket agent came up and the two begin gossiping about another employee in Spanish (we know the topic because my girlfriend speaks Spanish). When the ticket agent finally decided that we were worth her time I asked about my bag and she informed me that they had already been forwarded on to Santo Domingo. With this information we boarded our flight.

Upon our arrival in Santo Domingo we check in with the baggage clerk as instructed and we are told that she cannot find my luggage and instructs me to fill out a claim form and we will be contacted in the morning at our hotel with an update. We are not contacted about the bag until I receive a voice mail at 4:53pm March 9th on my cell phone instructing me to pick up my bag in Santo Domingo. This was impossible because I was already back in JFK trying to get back home. When I returned to Chicago I checked in with the luggage counter and they said they were going to send a message to get my bag forwarded back to my home. I called the customer service line today (March 11th and 3:48 pm) and my luggage is still shown to be in Santo Domingo.

I chose Delta over other carriers for the simple fact that I wanted to have a hassle free and somewhat enjoyable travel experience. This was the first time returning to my family in 27 years and I didn't want to have to deal with any of the hassles that I had read in the reviews of the low budget carriers. This trip however was anything but smooth. I have flown many places and dealt with delays however this has been the most harrowing and unprofessional travel experience that I have ever had.

Besides the price of the clothes that I lost and the hotel that I didn't use, the added stress and time taken away from my vacation will most likely stop me from ever flying Delta again. I have never filled out a complaint card before and I doubt this message will be taken seriously however I know if that my organization was running this way I would hope someone would tell me about it.

We waited at the lounge for over 6 more hours then all the passengers were told that they couldn't find the crew and that we would have to be delayed for over night at the beautiful Detroit airport hotel or charter bus to the Detroit city's best western hotel to take the flight next day. Of course we would be responsible for our meals and other transportation. Never once they apologized. They were rude as the passengers asked how they could make such errors over and over. Then it gets worst as we were to re-check in through the security in the early morning at 0600 hrs to take the early morning flight approximately around 0900 hrs which we got up early basically didn't get any sleep as all the passengers were treated like bunch of cows.

After we re-checked in and had to get our new boarding passes three times as we wanted to be seated together as the kids are still minors which they mentioned we will be seating together. As we try to board they told all the passengers that the flight will be delayed again for another 1 hours then another 1 hours then after 4 hours later were told to board. We boarded the plane with 2 kids as 4 of us walked into the business class someone else was on my seat as another person was sitting in my son's seat. The great Delta made the great mistake of double seating us. Basically they made the mistake and one seats for 2 passengers.

Mistakes could happen but the airport Delta crew were very rude and basically yelling at each other threatening the customers that they will call the cops if we complaint. Basically said "if you want to leave on this flight you better not complaint". After we contacted the customer service after we came back they offered $250 per person on $20,000 we spent on this flight. I missed 1 day of work which is way more than $250 and the kids missed their school and worst is that not just us but other passengers all felt that we were abused by the Delta crew. With such mistake they made they owe us more than $250 for the business/first class fare we've purchased full fare for 4 of our family.

Another is that on the $250 certificate which expires April of 2015, I can't use overseas because the code they gave we can't use because of so much restrictions Delta put on the certificates. I sent an email to the customer service with the case number 3 days ago but still no reply from them and when I call the 800 number only getting recordings. Please don't ever fly Delta on any fare.

We picked the flight based on there being Economy Comfort seats available at the expense of a less desirable schedule (it made us overnight in Atlanta because of flight times). What a bait and switch. What TERRIBLE customer service! Please fly anyone but Delta. They not only lost our business, they also lost the business of the corporate travel of the 265 people who he employs.

By the time my turn came, and the delay caused me to miss a second connecting flight to Salt Lake City, I had to cancel my flight and was told it was too late to reclaim my suitcase because I hadn't spoken up sooner. Really? The baggage report process was equally as disorganized - with Delta losing visibility for approximately 16 hrs after I filed my claim and sending my possessions across country to sit in the baggage carousel at SLC. I tried phoning all the help phone numbers to have someone flag the baggage and found no opportunity to speak with a human being. Just sat in phone queues listening to recorded messages about how important my call is... I finally got thru and the agent emailed SLC to retrieve my bag. Info about my ticket refund has also been hard to obtain. Delta is clearly an organization operating on a shoestring. I will not fly Delta again.

In the meantime, on one of my many phone calls to track my luggage I found out that I was "rescheduled" on a flight at 4pm today. Only they never bothered to tell me that I was rescheduled. This airline is made up of rude, unfriendly, nasty employees. DO NOT FLY THIS AIRLINE. By the way, I was flying first class but you should have seen the plane they put us on - this was not the plane that I had purchased a ticket for - this plane must have been 25 years old at least. The first class was tiny and crowded. You had to get out of your seat to let the person sitting next to you go to the restroom - that's how little legroom was allotted to each seat. There was one tiny little screen at the front of the plane for the movie - no individual screens at each seat. The plane was musty and nasty. And the entire time we were sitting on this plane they never even offered any of the first class passengers even a peanut. THE WORST AIRLINE EVER.

I went online and found 4 flights leaving from Raleigh direct to ATL all with seats available. I made note of the flight number DL1077. I called their reservation line 1-800- 221-1212 and was on hold for 2 hours, they then disconnected my call. I call another number on the back of my card 1-800 323-2323 - this call disconnected 4 times, finally got through only to be told the wait time is 3 hours but they would do a call back request I agreed through the automated service. About 3.5 hours later still no call back, tried using the live chat function to change my flight, that was not working, website still not working.

I call back was on hold again I think for about 40 mins, this time I get through to gentleman called ** who works for Delta in Atlanta. He tells me that if there was a flight that would get me back to England he would get me on it regardless of ticket type; economy, business, first. We go back and forth searching for flights. I even offer to change my destination airport to MAN. He said the only flight available was on Saturday (today is Thursday) and booked me onto that flight. I go online and find three flights leaving tomorrow (Friday) from Raleigh but they are in Business so I call back and I ask them please can you get me on to one of these flights DL1774, DL30 / DL3709 DL4379.

I speak to a lady in Cincinnati who would only give me her identifying letters of **. I explained that I had my flights cancelled and found that there are actually seats available for tomorrow flying out of Raleigh. She told me that I was only allowed to switch flights from 'cabin class' to 'cabin class' and that Delta would not allow me to travel in a different class to get me to my destination earlier than Sunday. She the told me that the next flight option had been over booked by 12 passengers who had all paid and they were not all going to be traveling on there journeys because Delta had over sold it.

So DELTA is more than willing to let me lose 2 full days by delaying my flight and would rather allow a seat to go empty in business class than let me have it to get home. Even though it was within their airline partners. I even said that I don't care about the business class give that to someone else on the flight who is more deserving than I, so that I could have their economy seat - all I want is to get there. Lots of emails, phone calls, and frustration I cannot extend my trip to account for the lost time. I bought trip insurance. Why am I being punished and they are allowed to treat people this way. How is this fair?

I am appalled that there would be so much irresponsibility around someone's personal belongings. I have spoken with several representatives of the airline both on the phone and in person, and no one can give me a logical answer as to how a regular sized bag can simply disappear between the lobby and the plane. I have encountered very rude and unhelpful people, I have not been reimbursed for the $25 bag fee that this airline has the AUDACITY to charge for such terrible service and care, and have not been offered ONE solution besides "enter your items online and we'll see if we can reimburse you." I was put in a very compromising and difficult situation during a time that I needed to deliver at one of the biggest firms in the world, and it was all due to the irresponsibility and lack of care of this airline and the employees who work here.

OK, let's try and get back to Kalamazoo on March 3. All is well until we arrive in Detroit at 3:35 pm. Let's see, first change gates, that will get them guessing. Next change departure time from 4:57 pm until say 7:30 ish. NO.... let's just cancel the whole thing until, wait..... the next day at 7:30 pm. "Weather of course is the only reason." This is a two hour drive from Kalamazoo. WHAT BS. OK, Hotel? Other Airlines? Car Rental? Bus? Train? NOOOOOOO. Nothing. Last time they get my hard earned money. Summary. Book round trip ticket from Kalamazoo, MI to Wilmington, NC and get a round trip ticket from Detroit, MI to Wilmington, NC. What's the point DELTA?

I tried calling Delta reservations all day yesterday and today, nobody ever picks up even though I waited on hold for an hour and a half. Then I go to my Delta wallet and I see that my companion ticket is closed, because I cancelled the flight. I called AMEX and they said they would issue a new certificate, but that it would take 10 days after Delta, shows it closed on their end, and who knows how long that will take.

Bottom line, I wanted to use both of 2 companion certificates, and buy 2 more tickets for the 4 of us to go on the same flight to Las Vegas. I fully expect that Delta will acknowledge this problem was caused by the failure of their website to work properly and that my companion ticket will be reinstated immediately, since it was closed out through no fault of my own, but because the website does not work properly. the fact that I cancelled the flight immediately after I booked it shows that I felt I had no other choice, since there was no warning that that would happen. This whole thing has been a real ordeal, and I fully intend to cancel my AMEX card and never use Delta again unless this is resolved favorably immediately.

Then during the flight I was asked if I wanted anything to drink once! When my glass was empty she did not come back to ask if I wanted more or if I was okay. The guy that sat beside me drank ginger ale and she came back to ask him if she could get him another one! Before I could say I would like more sprite she walked off! My empty cup and trash from the blanket I unwrapped stayed in my hand the entire flight!

I was the only African American passenger in first class and to me it felt like she singled me out because of that! She looked at me like I didn't deserve to be in first class and she wouldn't acknowledge me during the flight! I felt like I was a bother to her and that is not the way a passenger should feel when flying! She served the other passengers twice for snacks but didn't offer me anything a second time! This was the worst flight I have ever experienced!! I travel a lot of business and so does other members of my family but if this is the way Delta trains their employees to be, racist, then I have told them all to avoid ever flying with Delta again! As far as me personally I don't think I will be booking with Delta airline for a very long time, if ever again!

I made a complaint with Delta and all they said was they spoke with the flight attendant on that flight and she stated she doesn't remember interacting with me on that flight. WELL OF COURSE SHE DOESN'T!!! SHE DIDN'T INTERACT WITH ME AT ALL!!! They offered me a $50 gift card for my troubles which is basically a "hush gift" for making a complaint!! This didn't offer any kind of condolences for how I was treated or for feeling that I was singled out for being the only African American in First Class.

A week later, I called the 2nd time and now am hearing that these are non-refundable tickets that I bought. I explained my situation even with the supervisor on the phone who was not only unsympathetic but rude saying I should have read the terms and conditions. YES BUT if I am constantly repeating myself WHY I purchased the tickets and needed to cancel I shouldn't be thrown the "you should know to read the terms and conditions" as if I lack a brain. This is not an example of customer is always right.

My money has been deposited with Delta in good faith. They have simply consumed my ticket into their large corporation, and have offered me nothing in return; no frequent flier miles; no refund; no partial ticket return; nothing. The ticket is simply gone. I am very disappointed in Delta. This is a misunderstanding of semantics. "Date of issue" to me meant the date the tickets were issued for. It would be so much more clear if someone would have said "date of purchase.” This is very unfair and just not right for a large company.

I am so shocked, disappointed that my ticket for travel to Europe has just vanished. ALSO, I could not get a hold of anyone by phone. The customer service is very poor and ended up sending a letter to the Delta Headquarters by US Mail. I received a very short email response telling me my ticket is no longer valid. Disappointing.

They also took down the wrong telephone number for me so when they tried to call me they couldn't get me. They told me they were at the apartment at one stage to deliver to the bag but because they took down my telephone number incorrectly they called a random person and the driver didn't think to press the buzzer of the apartment to deliver! So he drove off. The bag eventually turned up without notice. I put in my reimbursement claim with receipts around 2 weeks ago (not heard a peep since) and also emailed a complaint as they had made so many errors. They initially replied to me about the complaint and stated they are passing it to their Euro baggage team but that was a week ago and I haven't heard anything since.

I emailed them 2 days ago and they've not replied. I am having to start the complaint procedure again through their website. I will honestly never fly with Delta again. First and last time. They're inept and rude. I wish I'd seen the ratings on here before booking although I did book with Air France and expected them to be my carrier. Never again.

I am not upset about the fact that they didn't have it. I am upset that after waiting on hold for over 20 minutes I was given the wrong website addy to fill out the required form and when I found it myself, filled out the form and hit submit. It cleared the page, removing all the data I had just entered, the pertinent info, serial number, etc.with no explanation, leaving me to start all over again.

So instead I called the phone number given to me by the CS rep and politely asked the lady who answered about my item. She was cold, rude and flatly told me they keep items for one year and then, once a year, they have an auction and sell them. She did not know or ask the date of the loss of my item or tell me the date of these yearly auctions. So she was basically telling me that after a year they can keep my item, screw me since she did not know if it had, in fact, been sold yet. There was no compassion, no "gee I am sorry but it has been a long time", no "customer service" whatsoever. Her attitude was what I had a problem with and she was rude enough that I won't fly Delta again.

When we approached LaGuardia, we were told that they had to clear the runway. Then we were told that there were more serious problems, like the radar. We were then told we had to fly to Albany to refuel. Once in Albany, we were told that we couldn't return to NYC because there were full-fledged blizzard conditions, and also that they couldn't put us on the road in buses because the NYS Thruway was closed. We were also told that there were no available hotel rooms in Albany. Eventually, they decided to fly us back to Fort Lauderdale. We were told that hotel vouchers would be waiting for us for our stay until the next flight back home.

However, when we got to Fort Lauderdale, the Delta representative knew nothing about it. (By this time, I had booked our trip home on Thursday). After making calls to supervisors, she gave us all vouchers for the Rodeway Inn, 2440 West State Road 84, Fort Lauderdale, BUT for one night only, in contradiction to what had previously been told to us in Albany. We had to pay for the other two nights, which came to almost $300-. I think we should be reimbursed for part of the originally fee to change our flight on Monday, since there was a blizzard already predicted and since it turned out we couldn't get home anyway. I also think we should be reimbursed for the additional two nights at the Rodeway Inn, since we were promised vouchers for the entire time in Albany.

Every time I write you, you give a couple of miles and that ends the case for you. I have told you repeatedly that I go to an airport terminal and the rep tells me that I am at the wrong airport terminal. Every time I told you that many other people have the same problem. You never told me what you were going to do to fix this problem. Look at confirmation number ** . I just looked at this number. This is the fourth different confirmation number and the fifth change because I now see in extra small writing operated by Delta. Why? The other three had Delta listed, this number has KLM as my first flight. I or anybody else would go to a KLM plane and despite my repeatedly telling you of this problem you have done nothing. I have traveled over a million miles on airplanes and I can read and I have this ridiculous problem. Tell me why the confirmation went from Delta to KLM.

Let me say in the last year I have spent over 60 hours writing you and being put on hold and you have never answered any questions when you do something wrong. If I have to fly to your CEO I will to get answers because you can't treat people like crap and then do not respond. For the hundredth time for many years your service was excellent. While all this crap is going on I am reading in Fortune magazine and Delta points that you are taking benefits away from medallion members and you are angering members by taking benefits from them as you are making an extreme amount of money. There is hardly anything in the world simpler than booking a ticket and paying for it with a voucher and my credit card. You handle KLM, so why did every employee have trouble with this voucher?

On Monday 2/2 four delta reps including 2 supervisors told me that they couldn't verify anything that I was saying. I told them that another confirmation number had me booked with 2 economy comfort seats paid for and nobody could verify this. With hold time, this was three hours of my personal time wasted and while they are wasting my time other people are on hold. Every one of these people could not figure out a simple KLM voucher. It took each over twenty minutes to verify what it was. This is either very bad IT, very bad training, or a vindictive act. On Tuesday morning I called corporate and talked to Kin from Cincinnati and it took her a little time but she found out that everything I was saying was true. She is first level like the supervisors who couldn't find anything. The supervisors in customer service should have handled this.

Kim told me that somebody would call me in one half hour. Nobody ever called. Why? At 1130 I saw a new confirmation number which said I had to pay. I was done with Kin about 0930. I called and tried to get economy comfort on the KLM and she said there was none available. On Friday there were economy comfort aisle seats available. I should not have to suffer because of Delta errors. I will pay for the seats but I need you to actually do something to get me those seats. If you can't, get me business class seats. She also told me that I didn't pay. She called someone to find out what was wrong and then said she would call a supervisor and in a few minutes she apologized and said that the ticket was paid for. Why did this happen?

Every single effort on my part has problems. Check the audio tapes to find out what is going on. I am handicapped senior citizen and have to go to the bathroom often so I need an aisle seat. Because of needless Delta errors I have to ride for 22 hours in a very uncomfortable seat. Shouldn't be and I need you to actually do something for a change. For the last year everything that could go wrong went wrong. In Atlanta I told you several times that there was no wheel chair. It happens again and it took over one half hour to get wheels rolling. There was no wheelchair in Japan and Newark. Is this the service due to a gold medallion member? As I told you before on my flight from Atlanta to Florida there was a business class seat open directly in front of me. Your IT should have told you that the seat was spare, but I have been saying for years you don't have any good IT.

Your employees on the plane did nothing to upgrade me or somebody else. I addressed this with you and you never responded to the issue. Is this service that is deserving to a gold medallion member? I have traveled over a million miles in the air and I have never seen anything approaching the actions of KLM in Singapore. They had plane trouble which I understand. After many contradictory stories it took over 4 hours for them to say that the flight was cancelled. For the hundredth time I am in the KLM lounge and KLM did not want to talk to me or any other medallion members in the lounge about our next flight. All night and morning they would not answer phone calls. I believe that KLM was trying to screw me and 400 others by not giving any compensation. For the hundredth time you and KLM, two major airlines, did not respond in 30 days despite my 10 letters to you guys.

For over 30 days I had been saying in anger that I booked a world business class ticket on KLM through Delta and am gold medallion and nobody gives a damn. I believe that KLM was trying to screw me and the 400 other customers on the plane. I was told by a Delta rep that I was due some money according to the EU. This goes beyond money and miles. This is about getting respect and service. I told you that I wanted you to make sure that the other customers weren't screwed. Again KLM only responded to me after you said that you would let them know of this situation. To ascertain if KLM was screwing other customers I asked you a very important question which as usual you never responded to. Again, I was on the second plane leaving to DPS from Singapore. There were 5 spare seats on this plane in my cabin.

Again, how did KLM get those 400 people to DPS? Did you make sure that the other passengers were compensated? I believe that KLM has committed obstruction of justice by criminally not responding to me in over 30 days. They said that they would respond in 10 days. So far by not answering any questions you are helping them in their crimes. I was a project manager in the telecommunications industry and am very familiar with IT. Years ago, as constructive criticism, I told you that your IT department was a disgrace and the leader should be fired. Today your IT is worse than ever. You can't fire the head of IT, so you have to let your CEO know of these problems. Yesterday I went to check in on Delta and I got the message that you were having problems for the second day in a row.

I told you recently that I am very mad at you for your lack of service and not answering any questions which would show you that your service stinks and would help you fix the troubles which keep happening. As you can see from above gold medallion means absolutely nothing to you. Answer this question. Have I received worse service than a regular customer deserves. The answer is yes. I want you to take 25,000 miles from my account and make me platinum to somewhat make up for the crappy gold medallion service that you have given. I believe that your repeated lack of response is very criminal and unworthy of a gold medallion member. You have everything I have written you and you have your criminal no responses. Please address the issues that I have raised with you especially getting me an economy comfort seat on the KLM flights to and from Capetown and my platinum medallion.

I told you several times that I wanted someone other than Nathalie ** to tell me that my questions were answered. She actually said this in black and white and in black and white she never answered my questions and told me to forget about my questions. Nobody else ever responded. Again I want someone of high rank in Delta to answer my questions. Any further lack of response is obstruction of justice. You have the responsibility of addressing very serious criminal issues.

For many years Delta cared about customers. I now believe that Delta thinks that they are an omnipotent being whose only concern is money. I showed you in a previous letter that Delta was trying to rob me for 800 dollars in fares and 4 employees, including 2 supervisors, played dumb by knowing nothing. Kin in corporate found the info easily. Think about this seriously. What does someone do when a person writes letter after letter with no responses. I am an easy going guy and am extremely mad at you. Someone else might not be easy going and try to punish you. When they do this it is your customers who suffer.

I went over to the Southwest Airlines desk, and they were happy to sell me a ticket and allow my dog to board, no problem. They even said their own company policy is to always fly a dog back on a return flight if it had been allowed on the outbound flight. They were disgusted by the predicament the Delta staff put me in. But now I find myself out the cost of my last minute Southwest Airlines ticket. Additionally the only flight I could get on at that point only gets me to Philadelphia at around midnight. From there I will need to wait until the next morning to get a bus or train back to NYC. Because of this I am missing what was to be my first night back at work. Additionally my dog is being forced to spend practically the next 24 hours in her carrier between time spent in airports, airplanes, train stations, and trains. I am livid. Delta has both the worst service and customer service I have ever experienced with any airline.

So, I spoke with the CS rep with Delta, and besides her disinterest in my dissatisfaction she was rude. She gave me a credit which was only expected, and I was told I would not be able to receive a confirmation email about my credit, I had to write down the credit number. Being thorough I went back over the numbers a few times to be sure, by the last time I went over the second credit confirmation number, she had hung up on me! What a way to add insult to injury Delta! Very Dissatisfied, Displeased, and Disgruntled! Not a Fan of Poor Customer Service...

Where does the six days come from and why would Delta care when I rebooked? I asked for a refund for the entire amount and was told they could not do this. After I demanded a supervisor and was on hold for another 5 minutes I was told they would issue a complete refund. This total experience cost me my entire Sunday evening. If an airline cannot for whatever reason deliver the service they have contracted there can be no circumstance where they can refuse to return all funds. The fact is they accept the funds on issuance in the expectation of delivery.

I gave her name, birthday, phone number, but could not remember the address that was on the account. We live overseas but use family addresses in the US. I rattled off every address I could think of, and then she gave me the city (I think because of her impatience). So that narrowed it down to 3 addresses. But not one of them was correct. They were the only three addresses that we knew in that city. So she tells me that she cannot unlock the account unless I give her the address. I told her every other security piece of information. Unbelievable! So I asked, "Does this mean we lose all our points because we cannot remember the address we used?" How do I know that you are not just lying to me and saying that it is not the correct address so you can take our points away!!!

Has anyone else had this experience? I asked to speak to a Supervisor and she put me on hold and then just hung up on me. DO NOT FLY DELTA! NOT ONLY HAVE THEY HACKED THEIR MILES DOWN TO NOTHING (MONEY SPENT INSTEAD OF MILES FLOWN), BUT NOW THEY ARE CHEATING PEOPLE OUT OF MILES! Like I know the account number, name, phone number, birthday, and it is NOT me??? Really??? DELTA=WEAK!!!!! I BET THEY WILL BE OUT OF BUSINESS SOON!!!

Last month we were excited to provide a kitten to a loving family in the New England area. The family had three young children, and we had been informed that this adoption was the majority of the Christmas they were receiving. They had been waiting over 6 weeks for her to be old enough to be fully weaned and ready to travel. On December 2nd, after providing the less-than-friendly Delta staff with the proper health papers and the kitten was in a airline-approved cat carrier, complete with food and water dishes, we eagerly awaited the pics of excitement and joy that always come after our new families greet their little hairless lovelies. However, the contact that we received was the exact opposite of that.

The mother and three children arrived to pick up their kitten to be handed a crate containing a frozen kitten in it. That's right. This kitten had clearly not once been checked on, and over a week after "the incident" Delta is still unable to give us any answers, though they claim a full investigation is being completed to determine what happened. Not only was the kitten frozen and dead, but its water had been spilled out into the crate, further proving mishandling during her transportation from Kansas City to Philadelphia. Who knows what else she was forced to endure along her flight, which included a 2 hour layover in Atlanta.

We have shipped kittens all across the country and never had any issues, however the extent of the trauma and tragedy surrounding this one is too much not to speak out about. Aside from the trauma of losing a beautiful pet that would have been cherished by the family for years, these young children weren't even sheltered from the horror of finding their sweet girl in such a tragic state. The airline didn't appear to have knowledge of the gravity of the situation until the family was standing there, forced to discover for themselves that they had been given a dead animal. The children had to be kept home from school to recover from the shock.

Upon further research, we have learned that this is not an uncommon happening with Delta: You can see this Gawker article detailing the situation. While the article states that less than 1/2 of 1% of transported animals are injured or harmed, over half of the ones that are, are on Delta flights (nearly four times more often than the second highest airline). We also were told of one of our dear friends, and fellow sphynx breeder, who had shipped a kitten via Delta, only to have that airline-approved crate arrived smashed and broken. Thank God her kitten did not suffer the same fate as ours, but the pure lack of responsibility by Delta employees is too much! Please share this story with all your animal loving friends and family. As long as this airline is able to stay out of the spotlight on this issue, they will be allowed to continue mishandling and failing to take care of beloved members of people's families.

Upon arrival to LGA the Delta rep simply refuse to provide any transfer voucher and told my father to take a taxi at his expense. Later when complained - Delta simply said that LGA rep simply ignored (??!!) the agreed and well documented transfer. Shame on you, Delta. Our family will never use your services!

Because of the delay, we missed all connecting flights and were expected to stay in the most disgusting hotel possible with no meal vouchers [If that hotel is any indication of what Delta thinks of its customers, we have problems]. We spent an extra $100 on meals, were exhausted and miserable the whole time. Along the entire route, customer service was a joke. NO ONE took responsibility or accountability as a representative of their company. Not even an apology. That is probably the most infuriating part of it all. We were told to call customer care because there they couldn't handle this in person. [The fact that you don't have a customer care representative at the customer service desk is a problem.]

They just want to rush you on to the next person, take no responsibility and no one can seem to help you, no matter what. Customer care was a joke. They offered some gift cards but you had to use them all at one store. It's obviously a monopoly and the gift cards are provided by the stores, not Delta. NEVER FLY DELTA, NEVER AGAIN!!!

Here is my problem. It is the policy of Delta Airlines to "rebook" me and charge a "difference of fare". I am not changing my flight. I am not changing airports. I simply will miss a flight that I paid for...allowing Delta to resell this seat and I will be checking in at the ATL airport. I am not receiving any additional service or flight, in fact I am accepting less as I will now only be needing the ATL to PHI flight. Two flights have been booked and paid for and yet Delta Customer Service says I need to pay an additional $200+ because I will only be checking in on the ATL to PHI leg of my itinerary. This isn't okay. This is abuse of your paying customer for no reason other than added revenue.

There was plenty of time to transfer my luggage, with well over 1:30 of transfer. It is obvious here that the flight was overbooked and they just decided to bet on tight connections being late to remove passengers and avoid having to ask for volunteers and pay compensations as the European regulations impose. It does not stop here. Went to the customer service desk, spent 2 hours there before finally getting a new routing through MSP which makes me arrive 12 hrs later than my original flight. Having 5 hrs layover in MSP and 5hrs in AMS. When I got to MSP to go through customs, I found out that my luggage never made it and was asked to wait until I get to PDX to deal with the luggage. Ok fine.

Arriving at PDX at 11:30pm, I go to the luggage agent **. While he was helpful in looking up my luggage, he spent over 30 minutes looking up my luggage. He was absolutely rude, discriminatory to my origins, disdainful. He's extremely reluctantly, told me my luggage never left Amsterdam after being asked multiple times. And when we asked about compensation he answered "We will send your luggage to you". When asked who we need to talk to to get compensation and if we could talk to his manager, his answer was, "There is no manager here and we don't give out manager's contacts." He pretended to not understand my accent when he did not want to answer me and instead of asking me to repeat, insulted me by asking me to write what I was saying and then screamed "Next!" to an empty customer line to make us understand we had to leave.

Never has he apologized and chased me out of his counter threatening me and my family to call security if we did not leave as we were asking about possible compensation. My luggage was scheduled to be delivered at 3pm the next day on Dec 24th. It ended up being delivered at 3:30am on Dec 25th missing out Christmas Eve. The tracking number I was given for my luggage on their website was useless as it did not show anything beyond the initial system entry and the arrival in Portland. It is obvious from this that the true reason for my rebooking was not my luggage since Delta never cared to check that my luggage was travelling on my flight on my new routing.

I wrote to customer service through the Delta website and was answered with a 200 dollars voucher justifying that the flight was not overbooked and that 2 seats were still open on that flight. The problem is that five other passengers were in the same case. I was proving that the flight was indeed overbooked and the compensation is a far cry from the European regulations which impose a 600 euro cash or 800 euro voucher compensation for denial of boarding against the passenger's will which it seems is the minimum I am entitled to be compensated given the heinous treatment I was given.

I called the next day about noon and spent over 20 minutes waiting to speak to an agent. When I finally got through I told her that I needed to verify if the reservation was ok. She looked at it and said "hold on I need to check some things with a supervisor". After ten minutes she came back on and said we have to check with Air Ukraine who was picking up another leg of the flight. At this point I realize the problem has not been fixed.

After waiting another 20 minutes, I hang up and call back. At this point I am forced to wait for another 20 minutes. When I get an agent I ask to speak directly to a supervisor, and guess what I have to wait for another 20 minutes. I tell the supervisor I am completely fed up with this and just want a refund. At this point no ticket has been issued. The supervisor immediately hangs up. I call back and have to wait another 40 minutes to speak with a supervisor. While I am hold I get a flight reservation confirmation. When I finally get to a supervisor, I give him the new confirmation number from the email I just received and there is no reservation under that confirmation number. I give him the old confirmation number and he is able to locate it and says the problem has been fixed. This was the third time I have heard that.

I told him that I just wanted my money back and I would fly with someone else. He said he can't refund it because it is a non-refundable airfare. However, it is Delta and their affiliates that cancelled the ticket at least twice. I also asked for a refund after the second failure, and before they claimed to have fixed the problem. My friend and I cannot plan a 7-week long vacation when we can't even be sure that the plane ticket is valid.

When I called Delta customer service when I got home, I was told that because the flight from Puerto Vallarta to Mexico City on Friday, Nov. 28, was through AeroMexico (their partner) they are not liable to compensate us. My confusion lies in the fact that we paid $1,570.84 for a flight through Delta - the confirmation I received when I booked the flight is from Delta and we had no say in who else we flew with. We had to paid upwards of $445 (not including lost wages for my husband, who missed work due to the next day arrival) out of pocket because of a change that was made to a flight we paid full price for. The change wasn't a small one - it was an 8-hour change. I also had to spend over 5 hours (3 at the airport and 2 on the phone) of my time getting to the bottom of this. Delta also claimed this was a "rescheduling" and not a "rebooking," but when I pushed, they said they couldn't provide any proof of this. They also provided me with language that said they are not liable to compensate due to rescheduling, which seems extremely convenient to them and awfully fishy.

The person I spoke to at Delta- he refused to give me his name- was super condescending and rude. He ended up hanging up on me after 30 minutes on the phone, but I had been on hold and talking to various people for over an hour and a half. Everyone I spoke with seemed unwilling and unable to help, and don't seem to have a problem not providing answers to paying customers. There are very few times in life where a customer doesn't get what he/she pays for and has so few rights as they do with airlines. There are also few things that are as expensive as flights. We did not get what we paid for, and had to pay out of pocket several hundred dollars, but Delta doesn't care at all. Not one bit.

I got to the counter and the ticket agent very curtly asked what was in the box. I responded that it was adaptive equipment, as I was directed to by my service's wounded warrior program. He informed me that a bike was sports equipment and not adaptive equipment to which I asked that he call his supervisor. Then I got the old "I AM the supervisor" routine. He told me that he couldn't help me and that I'd have to find a cargo service to fly it to CO for me... at 0500... with no transportation and no resources to even point me in the right general direction. When I asked how I was supposed to get my recumbent over to the cargo terminal he said that he "didn't care and it wasn't his problem."

I think it was about at this point that I broke down in tears. Here I am, basically stranded in an airport 90 minutes from home with no apparent way to get my bike to the games... the bike I NEEDED TO COMPETE! I was already beside myself with the anxiety of the competition even before this dirt bag showed up. I love that I even told this yahoo that I was a wounded warrior - he said something to the effect that I didn't look wounded. I asked him for his name and he promptly retorted that he didn't have to tell me. I damn near lost it before he decided to simply walk off.

Maybe 20 minutes later another gentleman came over and I tried to reason with him. He finally mentioned dirt bag's last name, which is **... but I'll call him dirt bag. I wish I had gotten this new guy's name because he actually seemed to understand that the way dirt bag was treating me just wasn't acceptable. My memory is fuzzy from this point on. I really think I had a panic attack. I think a lady from another airline was given my ticket and they said they could help me as long as my bike would fit in the cargo hold (commuter aircraft). I did end up reassembling then disassembling my bike by the time all was said and done, but they were able to help me.

So I get through security, no thanks to the TSA, and upon rolling up to my gate who do I see but dirt bag himself pretending to lounge casually in a chair right next to my gate. I'm convinced he was trying to do anything and everything he could to ensure I wouldn't get to leave with my bike. Twice I saw him disappear and twice I was called to the gate by an agent with 20 questions about my sports equipment. But, finally (hallelujah) I did make it out of Columbia. Oh yeah... and I still won GOLD despite it all.

It is so comforting to have 50,000 miles in the Delta SkyMiles program that are practically inaccessible. I would love to deal with a company that actually cared about their customers more than swindling every cent from their customers' pockets. Thank you Delta, for letting me build up my account, travel time, and investments - all for a sour taste and the blatant bare minimum.

So I take the morning flight. I arrive on Dec 1 to take my rescheduled flight. I arrive and the flight is delayed due to mechanical problems. Again! But at least this time it was delayed for only 30 mins. I arrive to salt lake city and have a 2 hour layover. I waited and went to the gate 30 mins before takeoff. They announce that the plane has been grounded due to mechanical failure. 3 times in a row. It's good they catch these things but the percentage of mechanical failure for this 1 trip has been 100%. I am now frustrated because this trip is for business and I had a schedule planned.

Since my delay is all delta's fault I call in to see what can be done. Keep in mind that due to the rescheduling of my flight the night before had caused me to lose 1 night stay and a rental care rate increase by 300%. About $275 worth of out of pocket expenses. Delta tells me they can give me a $25 voucher. That does not cover anything and I am pretty concerned that all of their planes are broken. They say they cannot do anything until I land in Denver. Maybe a better question will be, will I ever arrive? Broken planes, bad customer care, no credibility= Delta Airlines.

Worst customer service experience ever till now. Never seen customer service who is so rigid and not willing to discuss any options to make things work for both parties or at least explain why things are in a certain way. A similar thing had happened with one friend of mine in Continental airlines and people on call helped her and tried to look for workable options for her. Now I'm stuck with this. I also asked if I can cancel and rebook the flight. She instantly said that's not an option. Regret big time booking a flight from here and recommend that it's better to pay a little extra in the first place than to go for a cheaper flight and later on run into all sorts of issues. This probably is my last flight from Delta. I would any day pay a little extra and be hassle free rather than go through rude, nonsensical behavior from people who have no idea how to talk to people.

The customer service rep then said that she could not help me and that I would have to go around the corner to the other counter. I go over to the other counter where there are two representatives and state my situation and their response is, "Unfortunately, I have to go, but you can contact a customer service rep on that phone over there in the corner." Apparently they both had a flight to catch but I look visibly livid so one of them stayed behind to help me. She then, after another minute, said that she really had to go and that I had to go back around the corner for the original rep to help me. I then walk back over there and she then wants to charge me $50 for missing my flight. I have flown at least 100 times in the last 5 years so I am not unfamiliar with airline practices and I have not come across another airline company that charged for missed flights. She then proceeded to tell me that $50 is a courtesy to me instead of $200 for changing flight reservations like she's doing me a favor. I paid the $50 because I needed to get to where I was going.

I called the corporate office to try to get this $50 refunded and filed a complaint about the customer service I received. They refused to offer me any compensation nor did they refund my $50. In the end, I received extremely poor customer service and was charged $50 for it. Needless to say, I will never fly Delta again, not even if they bribed me to.

At Charlottesville airport I talked to Norm and showed him my luggage as it has a hole in it and the zipper was destroyed. He gave me a phone number and I called it and many others. I tried to do it online, but it asked for a reference number and I do not have one. I did not get a red book? That is what a Delta agent told me as I tried to get help when I landed in Sarasota and went to pull out my clothes. I am asking for someone to contact me back and I have heard nothing. A single passenger left in an airport and kicked out of the same airport? Nowhere to go? Why could I not get a flight till noon? I was in standby and was told by another Delta agent that a plane left for Atlanta earlier that and with 4 empty seats. I am still having a problem with how all of this went down. I cry everyday when I think about this awful trip home. Please contact me. I want my luggage to be paid for. Thank you for your time.

After several attempts to speak to a supervisor I was told to no longer write in, I would not be responded to. Had we not originally been told that or if my mother was not refunded her portion I would not continue to write in. We could have simply flown another airline and gotten a full refund due to his death but were told to take care of it this way. If I try to call in it's a 30 minute wait.

Every time I write in it takes 7 days to get a standard response and then I have not been responded to since then. I also filled out a survey and just received this response that it was "deleted without being read". So Delta sends out these surveys but how many people actually put a read receipt on them? I did and it was deleted without them even reading it. Nice customer service!!!

On Monday Andrea called me back exactly when she told me she would to tell me the entire issue had been resolved and that a full refund would be issued - she was awesome but it gets better. When I talked to her Monday after she had done all of this work, I told her that the issue on my end had been resolved and we would be able to keep the booking - but remember she had already told me that she had cancelled it for me as I requested. It could have stopped there and I would have been impressed - but Andrea called me back and said she would reinstate my booking - a process I am sure took her a great deal of time, a process she absolutely did not have to do for me as she could have just told me to rebook on my own (which I would have done). Andrea is a GEM and a great reason to use Delta airlines.

I have used Delta for this school trip each of the past 4 years but admit I don't always use Delta for my personal travel. Let me state that I WILL NEVER use another airline for any trip - business or personal, ever in the future except Delta. Andrea has gone above and beyond - I only wish I had asked for her office address so I could send her some flowers!

I promise you, I was careful to make sure I was NOT paying for a $1500 ticket. My credit card bill comes thru and you guessed it. I had been taken. Calls to Customer NO SERVICE is futile. THE LONG AND SHORT OF IT IS THAT DELTA IS EXTREMELY DECEPTIVE AND IT IS BUYER BEWARE!!!!

I alerted the counter to please call ahead and let them know we are on the way and was immediately told "you will not make it". There were 10 to 12 of us and we all started running to the tram first, then to the gate. We arrive 1 minute before it is due to leave so I thought we had made it. The person at the gate tells us we are too late and the doors have been closed. I let her know we were there before it is due to leave and her reply was "If you are not here 10 minutes before you are due to leave then you are late". I let her know that was unacceptable and went to the ticket counter.

At the counter I let them know I wasn't happy with the process and that I had flown many different times with departures being held for connecting customers. Again I was told "we don't do that in Atlanta". We now get a subsequent flight assigned. Instead of going directly to Honolulu we now go to Minneapolis to Seattle to Honolulu and arrival time is seven hours later.

On the way to the new gate I chat with the other fellow flyers stating how it sucks that we have to go through two other cities and they say "Oh we were booked San Francisco to Honolulu, not the way you are booked". I go back to the counter and now I am truly not happy. The person at the counter says “Oh yes, let me take care of that.” And looks at me to say, “We only have one seat available which one of you would like it'." Great response. On to Minnesota. Get on the plane and the first announcement is we have an unexpected delay.

Two of three of my flights have been delayed, just not the one I needed delayed. Make it to the Minnesota connection and my wife notices they put us in different rows, how nice. She asked them to correct that and they say "Sure just step aside and we'll take care of it." We wind up having to wait to almost the end and when we board we are one of the last five entering the plane and they announce no one else can bring on their carry-on's since there is no more room in the overhead bins. Yikes!

While on the flight the Flight Attendant notices I'm not in the best of moods and asked if something was wrong. I let him know not to take it personally but this was the trip from Hell. He asked about our connecting flight and I told him we were just staying on the plane to Honolulu. He responded that everyone needed to deplane in Seattle and asked if we had a boarding pass for Honolulu. No they did not give us one. We got to Seattle and I asked about our boarding pass at the counter and just got "we'll call you". I saw the Flight Attendant speaking with the people at the counter and he was trying to help us out since we were at the back of the plane for at least a better seat assignment. The Flight Attendant's name was Frankie ** and giving credit where credit is due he went out of his way to provide great customer service. He was the first one that did so for Delta that day.

I was never called by the counter so just went up to get back on board the plane and when they scanned our previous boarding passes they didn't work and again asked my wife and I to step aside. I went to the counter and find out they somehow had put us down as never having boarded the Minnesota to Seattle Flight, so now they couldn't board us on the Seattle to Honolulu flight. The lead counter person had to call all over to correct the computer problem while everyone filed into the plane. Once again we were one of the last people to board but now we didn't have any carry-ons to check but I was concerned just about getting on the plane. We finally get in to Honolulu after 8:00PM when we were suppose to have arrived at 1:00PM. For the Atlanta to Honolulu they had a meal on the plane, that we paid for, while for our inconvenience they gave us peanuts and pretzels.

I don't usually fly Delta but had decided to try them because I also had a round-trip flight scheduled with them from Raleigh to Chile for Business as soon as I got back from Hawaii but after that trip I'm not looking forward to any more trips with Delta. I have flown literally hundreds of thousands of miles with numerous airlines and invariably things happen. In my previous experiences the other airlines have always tried to be accommodating and compensating for your loss not just tell you "too bad it wasn't our fault". My own opinion was that the original flight from Atlanta to Honolulu had standby passengers and when we didn't get there they boarded those and we got screwed. It would be hard to believe they would just leave empty seats when customers were coming. Airline companies are basically in the customer service industry so just a heads up for all of you trying to decide what airlines to use.

I want to complaint 4 things: 1. The website is not stable, the bank has told me first transaction did go through, but I did not receive any confirmation email so I called the bank to hold on that transaction. 2. The customer service over the phone is not professional, it takes him 20 minutes to gather information and find a ticket! 3. The manager "Edward" was not trying to try to explain the difference of the price and propose possible way to help customer get what he wants. He insisted that what he gave to me is the only correct option and making me feel like I am stupid first time buyer who does not know how to buy air ticket at all. 4. The phone system and web are not synced, I will be feeling really cheated if I purchased the price phone sales quoted for me.

Overall, purchasing the ticket took me a total of one hour with a very bad impression on Delta's customer service. Hopefully someone can address my concern and have the manager Edward explain to me why the above 4 issues were happening. I have no power but I tell the story to people around me. P.S. you can check reservation ** for more details. But price I got is okay so I still give 3 stars in value.

As a side note, I was looking for flights on Delta from St. Louis to New Orleans before I learned how unreasonable Delta's terms would be to do that. At first, I found the flight I wanted for under $200 (still more than Southwest, but in the same range). While waiting for a callback from Delta customer service (about 15 minutes), that price went from under $200 to nearly $500!! In less than a half hour. Just another of the many examples of how Delta screws its customers. If I did business this way, I would be out of business in no time. What a ripoff Delta!

As we are new to the US, we have no Delta airline membership, we are at the bottom of the food chain. When we boarded the flight, there were people in our seats, the air hostess was extremely rude and we were made to feel like criminals. This is the first time I have ever experienced such POOR customer service. It is unacceptable that an airline's "policy" is to overbook flights by up to ten people. They told us this. Our money as good as anyone else's, we booked in advance, arrived at airport early and paid full price. Had there been any indication that we may be off loaded, then we would not have proceeded with the booking. This practice must be dealt with.

When I returned home, I found in the bags messages about them being damaged; stating that they needed to be addressed in a timely fashion. Next day, had to pick my 95 year old Mother up in the nursing home in Mobile, Ala., where she was a part of a respite program through the VA (she was in WW2) and the very next day thereafter I first contacted DELTA about the damaged luggage.

Fri, 13 Dec 2013 16:02:08 +0000, I tried again. I included a scan of the paperwork found in the luggage. Copies of the flight tickets. Photo of it by our rental car showing it was in good condition, surely when they would enlarge it even more! Thu, 23 Jan 2014 07:54:30 -0600, I received the following email: "On behalf of Air France, KLM, and Delta Air Lines we appreciate the opportunity to review your comments and apologize for any inconvenience caused by the mishandling of your baggage. Our goal is to reply to you within 10 business days. However, due to the complexity of certain situations, additional time may be required to respond."

I have YET to hear from you about my luggage. This is the fourth time filling this out. I only received this one email back. This is unbelievable. The second time I wrote, I indicated that I no longer had the ** email address, that you would have to respond at: ** and that I would be going away in spring of 2015 and for the previous trip... It was brand new luggage before it was ruined by your company. I still have the same phone number so there is no excuse as to why I couldn't be called. The supporting documentation is now on a computer that has had a virus and I had to get a new one. What is going to be done about this? And when???

Very dissatisfied with Delta, and have used Delta many times since my very first flight to Houston from Newark at age 20 in 1975. In planning the trip for next spring, should I consider another airlines and not use Delta anymore???? Respond in a timely fashion, will you please. Very, very unhappy. I called them and for the first time I was given a claim #, and to call KLM. Called KLM and they said it was denied.

The trip to Rome was very good. All services were by Delta. Shortly before I was to return from Venice, we were told that Air France pilots were going on strike and that may affect my return trip. Since Delta had booked the trip, an effort was made to arrange return flights, but until almost our original departure time, we were told that the part of the Air France flight (VCE, CDG, ATL) was not yet cancelled. We then received notice that our original flight was cancelled and that a substitute flight had been arranged by Delta flying Lufthansa through Frankfurt to Atlanta.

On arrival at the airport in Venice, at check in with Lufthansa, we were told that the reservation was confirmed but we had to go see Delta for final approval. The Delta counter was closed, and was intended to be open only later in the day after the scheduled Lufthansa flight departure. The lady at Air France seemed surprised that the approval had been requested, but after working with the computer for a while, advised that the problem was solved, and delivered a printed confirmation document which reflected a Delta confirmation code of **. She was most courteous and helpful.

When we again went to check in at Lufthansa, we were given boarding passes as far as Atlanta, but were told we should get our onward Boarding passes for the Atlanta/Tampa section at Atlanta at the customs check in facility. We were shown however that the baggage was checked in for our complete flight and given a stub that we assumed confirmed the fact. In Atlanta, after passing through Customs, we went to the Delta customs area counter, showed the above referenced confirmation documents, and were issued boarding passes on to Atlanta.

The lady at Delta seemed to take an extraordinary amount of time on the computer and the phone before issuing the boarding passes, but mentioned no problem to us. When I started to put the bags on the counter for check in, we were told by her we did not need to do so, as the bags were already checked in for our flight, and all we had to do was leave the bags with the service people.

We then went to the Delta Lounge for our over two-hour layover, and were told that we could not use the Delta lounge near our B-11 gate. I explained the details above, but I was told I did not qualify for entry even though we had purchased First Class tickets on Delta from Delta, and had confirmed reservations on Delta. I was then told that my American Express Platinum Card would let me in, but was only good for me, and that my companion could not go into the lounge unless I paid $29.00. I asked to see a supervisor, and was told a supervisor would be there in a few minutes.

My companion and I went to two of many empty seats immediately opposite the counter, and I was told that we could not stay there to await the supervisor. I said my companion could sit in my seat and I would stand up to await the supervisor. After about twenty minutes, I inquired about when the supervisor would arrive, and the lady attempted to make a call. In a minute or so she told me that the supervisor was with another customer and would come as soon as possible but it may be fifteen or more minutes. She then said she had confirmed with the supervisor that my companion could not sit and wait unless we paid $29.00 to Delta.

I confess I became angry, so I told the entire story to the two other Delta people there and asked that they make written notes of the event so that someone could not later deny what had taken place. One lady said she would try to help me but had been told that Company policy gave sole authority to the first staff member contacted by a customer. I said we were both going to move outside the Lounge but wanted to be contacted when the supervisor arrived. I was told I would be paged if I had not departed before then.

We sat at a bar immediately across from the lounge and about 15 minutes later the supervisor arrived. I insisted that he listen to the entire story and even examine the documents I had with me. He listened, and then went and had a long conversation with the first lady contact, and reviewed the computer. After some time he came over and said the lady had not been given all the facts, but that after reviewing the matter he determined we could both come in, and he apologized for the misunderstanding.

I pointed out that she had been given the facts. I confronted him with the question of whether he had told the lady, based only on his conversation with her, that my companion could not wait in the lounge for his arrival, and he confirmed that he had told her my companion could not wait (using my chair) unless we paid $29.00. He again said he had now confirmed that we both could use the lounge. Since we had less than 15 minutes until our planes departure, we declined to enjoy the Delta lounge.

On arrival in Tampa, our luggage was discovered to have been probably placed on a later aircraft because the tag in Venice placed it on a later plane. I explained our need to get the luggage so that some contents could be transferred to my companion for a flight the next morning and asked when it would be sent to our condo. I was told that it would never be sent. I would have to come get it because the baggage being placed on the wrong flight and that was my fault. Baggage was only delivered if it was Delta's fault that it was not placed on the proper flight.

The next morning, since my companion was leaving for Baltimore that morning, we called and confirmed that we could, as we had been told, pick up the luggage and was told that the luggage area would be open at 7:00 am. Arriving at 7:10 we found a note on the door saying it would be open at 9:30 am. The upstairs counter was then contacted and after some period of time, someone came to give me our luggage. I say me because there was no enough remaining time for the transfer to take place and my companion had departed.

Clearly, mistakes can happen. Sometime two mistakes can compound a problem. But the problem here is that in each instance, Atlanta personnel gave the benefit of the doubt to Delta. Regardless of what facts were explained by the customer, Delta concluded it was that the customer that was wrong, and the customer had to suffer unless it was absolutely clear that Delta was in some way wrong.

A complaint was submitted to Delta. They have not responded as of this time.

I arrived at Gate G9 to see two employees chatting among themselves and literally ignoring that I was there... I had to interrupt to ask if I could get on my plane... The response from the other end of the podium... "you missed it." I replied "It's still right there, I can see it." His response "you missed it"... I became quite upset at that point knowing I was stuck in a strange city with no resources and no money... He then replied that the next plane is tomorrow morning at 11:30 (9/20/14) to GEG, then slapped a voucher on the counter for a free night stay in a local hotel and walked away....

Disgusted with his service I turned to find out where I was and how I was to find a way to the hotel as I got not one bit of help from him! I stumbled through the airport trying to find out if and when I might get a shuttle ride to the hotel. I tried to stop a man in an electric inside shuttle to ask for help and/or get a ride as my leg was in great pain at this point after trying desperately to catch a flight that I had no chance of catching. He looked at me and drove away, empty with no other passenger whatsoever.

I guess a little bit of help and compassion would be the order of the day when your airline has caused the entire situation and not just ignoring the customer and letting them worry about their next step. Unbelievable to me! I spent the night in a hotel and left the next day for GEG as scheduled at 11:30 am without any food and very little sleep... Thanks Delta for your customer service, it is the worst I have ever encountered!

However, the Delta SkyClub at LAX wouldn't let us in even though we were flying internationally on a business elite ticket. That downgraded the experience slightly. We got to the gate and the plane was huge. Boarding was delayed due to late flight attendants and late passengers. We were the first people onboard the plane and it smelled fresh and new. Be careful when boarding because we sat in the forward cabin of Business Elite. I accidentally went the wrong way, but it was an easy fix. The plane was completely full. We left the gate about 15 minutes after the normal time. We were on the tarmac for about 20 minutes because we were 8th in line for departure. After takeoff, the flight attendants passed around hot towels which was a nice touch. I began to watch Draft Day as I had not seen it yet. I ordered for my appetizer. I ordered the Seared Five Spice Tuna and Asian Noodle Salad, I also got Tomato and Basil Soup. The tuna was perfectly seasoned as were the noodles. For the second course, I got the Mixed Green Salad. That was amazing. The main course was Braised Beef Short Ribs with red wine sauce, parsnip puree, and baby carrots.

It was nice to see no filet mignon as airlines will typically make it undercooked. The dessert meal was next, there was a selection of Fine Cheeses and Wine Pairings with fresh fruit, Vanilla Ice Cream Sundae with selection of toppings. Soon after, I put my bed into flat-bed mode. I decided to watch a few episodes of The Middle which was fantastic. I fell asleep and woke up after 8 hours of a good sleep. We were about 2 hours from the destination. The flight attendants seemed energetic and happy. We soon got the Pre-Arrival Meal which was an assortment of breads with fruit. Then, we got breakfast. I got the Vanilla French Toast with syrup, scrambled eggs, and sausage links. The eggs were perfect and the french toast was amazing. Before landing, the flight attendants came around giving out customs passes. I got through customs in less than ten minutes. I almost forgot about the amenity kit. It had all of the essential needs for travel. The flights were amazing and I was rested and relaxed for my meetings in a few hours. All in all, an amazing trip. Check In- A+. Lounge- B-. Meals- A. Flight Crew- A+. Plane- A+. Best Trip of A Lifetime!

The completely unhelpful Delta agent apologized for the inconvenience and told me the soonest flight he could get me on was again, US Airways and not for another 2 hours. Generally there are flights from PHX to LAX every 1-2 hours so this was ludicrous to me. I had to once again take a shuttle and go through TSA to go back to the airline who had just turned me away. The fact that Delta did nothing but apologize and push me onto another airlines tells me that they care very little for my business. Having an injury and having to go back and forth between terminals and the hassle of going through security only made my condition worse. Now I still don't know for sure when I will make it to LA and am losing money by not being able to get to my job, which was why I booked the earliest flight out. I will never book Delta again.

We arrived in plenty time for our flight and all the time we were waiting there was an announcement being played about the carry on limits. There was even a measure beside the booking in desk if anyone was unsure of the size. Why then do Delta staff allow people to take luggage on which exceeds the size limit and in addition more that one item. Then when it comes to our zone to board the flight I have to ask the staff to allow me to take this bag on and be refused.

I had to remove the items I had purchased for my husband's comfort and carry them on individually instead of in one compact bag. I have never been treated like this in all the years we have been traveling to USA. This is the first time we have traveled with Delta, on the recommendation of a friend, but we will never use Delta again, and certainly never recommend your airline.

Granted, we left Philadelphia that day at 2pm because I started school that day and couldn't leave early. Plus, it was rainy and traffic was terrible, so we didn't make it to the check-in counter until 5:40pm. But because of her lack of common courtesy, my sister had to rebook her flight for Thursday (with Air France). We are not even sure that she will be able to make that flight because of the motion of strike by Air France's Pilots from the 9/15 to the 9/22. The agent had the I don't Care attitude. Her facial expressions by looking at us were so dehumanizing that I don't even have the words to describe how I felt. My sister is a first grade teacher at an elementary school in Abidjan, and her job is now in jeopardy because of the agent's unwillingness to help us. I'm saddened by her action. I'm hurt and disappointed.