Comfort Inn Reviews

We were extremely disappointed with our stay and will not be returning. When we arrived on Friday, our room was a freezing at 55°. The bathroom sink wouldn’t drain, and despite calling on the front desk twice, it was never fixed. We were out all day, only to return and find that our room hadn’t been cleaned. When we asked about it, the front desk staff from the previous night claimed she didn’t know anything about it and blamed it on the hotel being fully booked. Excuses were plenty, but actual help was not existent. This is a terrible experience, and we will never stay at this hotel again.

Their attitudes were very bad. Every day it was another person with a nasty attitude. We’ve been nothing but respectful. Gossiping about other guests in front of other guests. Stormed in our room while I was naked. Didn’t even give me a chance to open the door. Took money away from my deposit and still haven’t explained it.

I had a terrible experience with Comfort Inn & Suites in Mt. Laurel due to their dishonest and inconsiderate customer service. I initially made a mistake while booking and called to modify the date. The manager refused to modify the reservation but told me they could cancel it if I made a new reservation with the correct date. Trusting them, I booked again.

Customers service was very bad. No one was at the front desk. Waited 30 mins to get checked in. First room had no internet. Went down to talk to front person at the counter. Called. Also didn't answer the phone. Again, she was not there. After changing room, bathroom room was nasty. Next Morning breakfast was cold and there was no coffee or orange juice was provided.

On Dec 5 I went online to reserve a room at the Comfort Inn in Rochester MN, the receipt charged me $609.89 for a four day stay. That was fine. On Dec. 23 a charge of $384.62 was charged to my credit card. When I called the hotel I was told it was for smoking in the room. Both my wife and I smoke, we never smoked in that room. I told them to look at surveillance videos and they would see us going out into the freezing cold at all hours of the night and sitting in my truck to smoke. The man (Adam) was very rude and abrupt and would not even consider listening to me. I called, emailed the customer service department over a dozen times trying to resolve the issues and received nothing but the complete runaround. Still have no resolve. I am cancelling my membership to Choice Hotels and WILL NEVER stay at another one of their brand again....

Do not stay here. They have bed bugs! Brought the bug to the front desk and told them I wanted a refund, was told to call Expedia and explain then they would agree to refund me, they lied! They said they sent pest control to room and they found nothing, and said that the bug I gave them was not a bed bug, take a look at the picture, it’s a bed bug!! Place smells and is dirty. Don’t waste your money. Disgusting!

My wife stayed at the Comfort Inn in Brownwood Texas and we do not recommend staying there at all. We will not be back. All around mediocre hotel, remote did not work, tv barely did, pillow had stains, old food crumbs on carpet. The main reason we will not stay again is the owner, lady was very rude when we asked her about the remote and dirty pillows to be attended to. Go to the Best Western in Brownwood, great service. Our new place.

The Comfort Inn in Chandler AZ has night lights that are hard to figure out, had to unplug the entire strip that also has cell phone charging stations. Is a bit ridiculous, considering most people do not require night lights to sleep...

I booked a room for Dec 24th, asked and was assured we would have a bottom storey room with one king size bed. Upon arrival I was met with a not so much interested person in what I had reserved, and told me they did not have a bottom storey room available. She gave us room 221. After we had unpacked, had my best friend and my sister over to open gifts, then went to do little shopping. I tried to turn on the TV and it would not work, tried to call downstairs but the phone would not work either🙄. I got dressed, went downstairs and a new lady was there, she was friendly and had us move to room 121.

We usually make it a common practice when we travel to stay at a Comfort Inn, well from the condition and staff from the comfort inn in Brecksville Ohio, this most likely will be the last time we ever stay in one. Our first attempted room had a broken shower stem so there was literally no warm or hot water in the shower, the new room was just as nasty. Hair that didn’t belong to us was literally all over the floors and tub in the bathroom, the bed wasn’t made up accordingly as someone made it then took a break resting or laying on it, the breakfast on the weekend is what I would consider something I would ask a vet if it was ok to give to my dog. Don’t come here, you're better off finding a park bench for the night, you will be happier

We checked into our room and the smell was overwhelming immediately. There was food crumbs on the bathroom floor, mold on the ceiling, a roach inside the refrigerator and flies flying around the room. The clerk initially offered a refund and then refused to answer the phone when our booking agency called to process the refund. We were traveling with a group and our entire group cancelled their reservations when they arrived, due to the conditions of all the rooms.

My daughter made reservations for me ( her mother) and her uncle for an overnight stay while we were attending a wedding 11/23/2024. We got there to freshen up before the wedding. Noticed the roach in the bathroom as pictured too late to change hotels!!! Next morning my cousin tried to brush her teeth and a roaches had gotten in her plastic bag with her toothbrush.😡My brother said the coffee maker and tray had roaches!! My daughter was there to check us out and was so sorry she booked us at this hotel!!!

We stayed at the Comfort Inn at Norfolk airport and were given a room from hell. The air conditioning/heater unit was visibly full of dust and dirty as was behind the bed headboard. The bathroom fan was loud like a lawnmower and the TV didn't work. We asked for another room but there was none available. I had to find the maid vacuum cleaner to clean out the heating unit dust. The staff were nice and kept saying the hotel was being renovated.

This place is the worst experience we’ve ever had in a hotel. Or almost anywhere else. The manager came barging into our room wide-eyed scaring my wife to death. I called the police and when they got here my wife just wanted to leave. We didn’t try to press charges not even sure if we could, but mainly my daughter and my wife just wanted to leave. The cleaning ladies stole my wife’s Maybeline kit the first day but gave it back after accused saying it was an accident. Sure it was. Why did she still have it then?

My wife and I stayed at the Comfort Inn in Newmarket ontario on Oct 5th. When we arrived after the wedding reception we went to our room only to discover the temperature was 58 degrees fahrenheit. We called the front desk and she came and checked the thermostat and verified it was set to 75. She then got us 2 additional blankets and we slept fully clothed. When we got up the next morning it had only reached 67 degrees. Very very dissatisfied with our room.

I had the "pleasure" to spend several nights in a Comfort Inn and Suites in Staunton, VA. I DID not choose this hotel and now I would never choose this chain of hotels again. One of the nights, we had no hot water. The included breakfast was terrible - green bananas and oranges that could not be peeled with a plastic knife!! We were told by the Assistant Manager that we would receive a $20.00 credit for the lack of hot water, but I have NOT seen that yet. Not a good experience!!

We were told they are going to charge a $150.00 cleaning fee for us to have brought our SERVICE DOG INTO the room, and there was no mention of not being pet friendly. We were here in Rochester MN for a heart operation appointment, NO MERCY AT ALL.

I stayed at the Comfort Inn on Ringgold Chattanooga, Tn Oct 8-17-24. The staff at the desk the morning after I checked in was RUDE. I called from my phone since the phone in my room didn’t work and my toilet was plugged. After 2 hours nobody showed so I called back and the desk person said, "Well you never called." It’s day 6. I still don’t have a phone, they did fix the toilet. They do have a breakfast, but it’s on the other end of the motel. It’s very inconvenient if you’re staying on the backside of the motel and have mobility issues.

We stayed at the Comfort Inn in Sault Saint Marie, MI. Room had drain issues in bathroom sink, side entrance door looked and smelled like an ash tray, hot tub grungy, staff taking care of breakfast area were not organized, lots of items ran out, biscuits cold, waited over 30 minutes for sausage gravy and still told they were working on this, staff rolled eyes and rude when I asked for silverware that was empty, coffee in first day so light in color it was more like tea….Not a good experience for the huge bill we had to pay for our stay.

My mom booked a nonrefundable room at Henderson Las Vegas Comfort Inn through a 3rd party. Unfortunately, she suffered a heart attack & can not make the trip now. After multiple calls to the property & customer relations, they all denied any kind of refund or credit. I understand it was no refundable room but clearly, this was something completely out of her control. In the future, we will do everything possible to AVOID booking any rooms with this hotel chain!

This was a horrible experience, we knew it was going to be rainy at Six Flags and booked a hotel with a pool and hot tub, the hot tub and sauna are in disrepair and out of order. That would be nice to know when I asked at time of booking. They waited until we unpacked to let us know we were getting moved to another room. The floors have trip hazards everywhere because they used cheap fake flooring made for light applications not commercial floors. The whole entire staff, but mostly the housekeeper who threw us out of our room lol. So we had a time limit to pack to be moved to another room also. Worst hotel ever!!!!

I have never been to a more disgusting hotel. They charged me two months before I arrived the guy behind the desk knew nothing he could not check us in until he called his boss. In another state. We had to wait 1520 minutes in addition to that we had no phone in our room. Wi-Fi did not work no pot no toilet paper holder no iron no cover to the ice bucket. The sheets were ripped. The power went in and out the person behind the desk nothing, I will never and I never stay at your hotel again and I will tell all my friends it is the worst hotel I’ve ever seen. There were other people that were very angry waiting for him to call The manager in another state just to check in. It doesn’t even deserve a one star, but you won’t let me send it without picking a star.

I reserved a weekend at the Comfort Inn, in Green Bay Wisconsin. I was flying home on that Monday. I will never ever stay in this hotel chain. As fast as I checked in, I checked to a whole different hotel. The room was very small. Nothing like the advertisement. It smelled so bad. A/C unit had mold building up in it. I used Clorox wipes to try and clean. Then the bathroom smelled strong of dog. Dog hair all over the room. Night stands, desk and TV stand. Dog hair on bed. I tried clearing but couldn't take it. Gross. I got a bad headache only 5 mins in this room. Children running wild in halls and pool area. No adult supervision. Checked into a different hotel. Less price and so beautiful, clean and fresh. Rooms big, very clean and fresh air. Never ever again. I received money back for one night, waiting for refund for next night and was charged the deposit. Worst experience ever. I found Wyndham are remarkable hotels.

I was scheduled to stay at the Comfort Inn & Suites Atlantic City North, a property under the Choice Hotels brand, from 7/5 - 7/9. I made this reservation via Hotels.com and had until 7/3 before 4PM to cancel the reservation without penalty. I live in TX - where Hurricane Beryl recently made landfall. Once I realized I was in the direct path of the hurricane, I reached out to Hotels.com to cancel the reservation. I was just a few hours outside of the cancellation window. They reached out to the hotel directly in the hopes of having the cancellation penalty waived given the hurricane...and learned the manager was gone for the day and the front desk clerk wasn't authorized to cancel without penalty. Hotels.com indicated they would call back the next morning to speak with the manager.

Hello, I normally go to an IHG hotel. Everywhere was booked. So, I had to book it with Comfort Inn. I'm sorry I did. I was told it would be just over 300 for the 2 days. To my surprise it was well over 400. Hotel fees over 125 dollars? Really? I've never in my 60 years of hotel stays paid that exorbitant amount in my life. Plus the continental breakfast is shoddy at best. It's the absolute worst I've ever had. Took one bite of those powdered eggs and over cooked sausage if you want to call it that. Trashed it. I've had better meals during Vietnam eating C-rats. The rooms were ok. Just Basic. I will never stay in a comfort inn ever again.

I stayed at the Comfort Inn and Suites in Shepherdsville, Kentucky in January of 2024. Upon arrival and check in I discovered my room had no heat. I went to the front desk and was informed that I could move to a room on the second floor, here comes the problem. I had just had back surgery early in the week and couldn’t climb stairs, the elevator was not working so I had to stay in the room with no heat and 1 extra blanket. I filed a complaint with headquarters and was awarded 20,000 points.

I accidently left my expensive leather coat at the Encinitas, CA, Comfort Inn Housekeeping denied keeping it although I know for certain it was there. Even after repeated tries, it was never returned to me! Avoid that company.

If I was able to give a lower number than one I would. We arrived on the 5th of April to the Comfort Inn in Beaufort SC. Upon entering our room there was a cockroach on the wall and remnants of food littered beneath the pull-out couch, which is where my daughter was to sleep. There were revolting stains on the curtains as well. When we went to complain there were no other rooms available. We had to run out quickly at 10:30 pm to find a store open to get supplies in order to sleep in the room. We bought garbage bags for our luggage so no other cockroaches would get in (if there were any more) and also picked up Lysol and bug spray. When we finally got the room debugged in order to finally sleep it was near midnight.

I recently stayed at the best hotel "Comfort Inn" I have ever experienced and it completely exceeded all of my expectations. From the moment I walked in, I was greeted by friendly and attentive staff who made me feel like a valued guest.

I come to Antioch a lot for work and The Comfort Inn there is in a great location and right off the freeway. I want to take this time to say the Customer Service is superb!! The lady that works in morning, name is Jacqueline, omg, so very sweet and professional. I'm late getting my reservation on time, and she never gives me attitude like other hotels. Please give her a raise. She's awesome and it's so appreciated! Place is always clean and rooms also! Ty.

The lobby was beautiful when I entered the building. The staff immediately answered all my questions. I informed them that I went to a hotel a block down street and was extremely upset because the rooms were dirty and the hotel smelled bad that I booked through Expedia. After traveling 7 hours I was tired and the staff smiled and said "I know you will be happy here!" She said I was welcomed to check out the rooms before I reserve it. I said no I could tell immediately by the lobby that I was sure the rooms would be clean. The rooms are clean and very comfortable bedding. Thank you for our stay!

We stayed at the Comfort Inn & Suites in Asheboro North Carolina on August 8th. The room had a bad odor. We were told that the door was hard to open so the check-in person said she propped it open for us before going to our room. The hinge to the door was busted like someone had kicked the door in. There was a homeless camp behind the hotel with all kinds of shenanigans going on during the night. There were people in parking lot the entire night with cars driving to the back of the hotel with people meeting them with backpacks. We were told by a guest at the hotel to watch our backs. We were truly disgusted and would never recommend this hotel ever. Also, I wrote an email to Comfort Inn and was told to take it up with the Management at that Hotel. This hotel should not even be considered at all if you ever travel through that area.

Comfort Inn Cambridge, Ohio is a joke. Avoid at all cost. They advertise a pool and a hot tub but they are both closed and have been for many months. Our bathroom was filthy. The bathtub actually had holes in it, the wallpaper was peeling, the doorknob had a brown layer of crud on it. Very unhappy that this hotel cheated me. The promised hot breakfast was non-existent. The eggs and sausage was empty and the attendant did not refill even though breakfast was supposed to go another 30 minutes.

I had got this hotel through my school NSCS (National Scholar Collegiate Scholars). Hope my school removes them too from advertising and selling. I got a room for June16-18. I called in advance to cancel. The Manager Ana ** had agreed to the cancellation as long as they kept 10%. Well after a week passed by saw no account activity of refunds. I called back on 06/09/2023. Manager changed her mind. Tried to contact hotel no where to be found. Funny manager never around. I was unable to make this trip due to an illness. They reaped me off out of 248.00 dollars. More like Scammed me out of money. I would not do business with Comfort Inn because if you have an emergency they do not care. They will suck your money out of you. Do not get a room from this hotel. This people will suck you out of money.

Filomena (housekeeping supervisor) is a great person. She goes out her way to help me always. The new breakfast is awesome. Delicious. I have stayed here like 5 times in less than a year and I always feel welcomed safe and happy. The cafeteria lady is very sweet and all the girls (housekeepers) are sweet and very nice and very polite. 100% great review And I also noticed it got a new owner. Yes thank you for saying, "Morning." It meant a lot. Make sure to thank Filomena, Ruben, Azhuel any way. Yes everyone was very nice and helpful. But please don’t forget Filomena. Thank you again. My family thanks you and I will most definitely recommend this hotel to all my friends and family. Till next time. Sincerely Lee **….

Do not stay here! Absolutely horrible and disgusting. We arrived Friday evening 5/19 and checked in. Elevator rattled all the way up to the 6th floor. I walk into the room and there was a horrible stench of acetone or paint? Very chemical like. There were holes in the walls, stains on the floor & a weird all over stain on the balcony window. I requested another room and everything was decent enough for the night.

Terrible experience. No hot water, shower door broken. Wouldn’t move us do anything. Paid over $350 one night loud. Persons partying. Just wanted to sleep. Had been up all night travelling. Hotel would do NOTHING! Came home. Contacted the supposed General Manager-for Comfort Inn & Suites Ubaldo **. All he said was “sorry to hear that“. Did NOTHING! I have stayed in many Hotels and trust me a Comfort Inn is not a hotel that resolves issues. You definitely do not want to waste your money here. Many Hotels resolve issues. This hotel/company only wants to take your money and say sorry. I’m a Hilton traveler. Won’t make this mistake again.

We had a great time, and the staff was nice. We will be back. The weekend of February 18th, we stayed only one night. We had 10 guests, and the staff was so accommodating to us. The pool was opened and clean and the breakfast was a HIT! We will be back :).

Comfort Inn Hazelwood, MO refused to honor the quotes I was given and raised the rates, so I filed a dispute with my credit card company. Comfort Inn then offered proof that I agreed to the quotes using forged initials and never gave me copies. Rude and unprofessional service.

Confort Inn, Brantford Ontario. My daughter and I went to Brantford for a rugby tournament. We stayed from Oct 14-16, 2022. When we returned home on the Sunday, both of us were covered in bed bug bites. I contacted the Inn right away to get the room shut down, I also asked for confirmation that they have the room exterminated. The area supervisor contacted me, saying that they'd refund my stay and provide the top 2 requests in writing. It's the middle of Jan and I still have not received a refund or the written letters. From Ottawa

I came here with my kids to enjoy the pool. The pool was freezing. The hot tub was warm. Kids played on the dirty foamy hot tub. I told the front desk where they insisted the pool was 97 degrees. That is a LIE. Waste of a night and money thinking my kids could play in a pool. NEVER AGAIN. Do not waste your money if you are going for a pool.

I cancelled a reservation online and received confirmation-they still charged me for the hotel and then said they did not. Proof was provided then they refunded part of it but still owe me $75. I have tried to get it refunded and I have tried to use Hotels.com where I booked it and they are not helpful either.

My Wife and I spent the night (Oct 8) one night. We were charge a $100 security deposit which was suppose to be returned in 4-5 days. My wife was not comfortable with this. The lady checking us out (Rashmi) assured my wife that there would be no problem That was on the 8th as of today (the 20th) it has not been returned to our account. I called corporate and they called the Hotel. They told me that the front desk said they had returned it and I needed to call my bank. I have since turned it over to the Attorney General of Tennessee. My suggestion is do not stay at this hotel. Address: 6010 Macon Cove Road, Memphis, TN

The worst experience I have ever had with such a disgusting display of disrespect and unprofessionalism! I called on behalf of my boss to cancel a reservation which says on the website it's a 7 day cancelation policy AFTER booking. It says nothing about the policy prior to making the booking. After booking the reservation you're supposed to get an email, none was ever received. I called the hotel and kindly asked to cancel due to an emergency and the young lady I started the conversation puts me on hold and when the phone is answered again I am greeted by a Paul or Peter that claims he is from the corporate office. He explains that there is a 30 cancelation policy and that he cannot do anything to cancel or modify the reservation. The whole time I am speaking with him he is very condescending and wouldn't even hear me out.

10-12 people arguing in the parking lot and at 2 entrances all night. Room was filthy. Smelled of cigarette smoke and mildew. AC filters were dirty. Gnats and a roach. Dusty and carpet wasn't vacuumed. Mirror in bathroom looked like someone had spit on it. Sheets weren't clean. Stayed up all night due to the people outside making noise. I couldn't sleep anyway. We eventually just left. Front desk area smelled like ** (not an issue BUT it's a business). Front desk person was on the phone and seemed put out that we were checking in. This was the first hotel experience of my life and I'm a travelling musician that's seen my fair share of shady places.

Spoke with a young lady named Kathy who was super-helpful and fully understood the frustration. She updated the system and provided a refund. Unfortunately it took several days and several people who were unable to assist before I was able to reach her. Thank you Kathy for your help and understanding.

Made a reservation hold one hour ahead of arrival while on road using my credit card- When we got to the hotel my husband took my cell phone showing our confirmation number. He wanted to use his credit card to make the payment. Keep in mind his last name is different than mine but again the front desk associate was given my confirmation number. We later discovered BOTH of our credit cards were billed for the stay. When I called to explain their error directly to the hotel, their response was that I never checked in and I wouldn’t be refunded. I reexplained and told them to check their security of in and out and they would see my husband and I were BOTH there. It was their error in booking a new reservation when my husband went in to initially check in-

Due to flight to work being cancelled I was stranded in Calgary very early, I needed to get a room for 4 days and like staying at the Comfort inn. When I got there I was a little stressed as it was 1030 am and check ins are 3 pm. After talking to Marilyn at front desk she let me get to my room and a great room at that but it was letting me in that made my day. I'm thankful for this person.

I have been a Diamond Member since 2007 and spend 250+ days a year exclusively at Choice Hotels. I booked three nights at the Comfort Inn in Leesville LA at least 3-4 weeks in advance. It is in my profile to always have the top floor (if available). When I checked in I was NOT greeted as a Diamond Member (not greeted as a Diamond member at least 90% of the time). I was booked on the first floor. When I asked why I was on the fist floor and if the top floor was available the front desk acted annoyed and said the rooms were assigned that morning. I checked in early (3:00). The parking lot was empty. I called Choice Hotels Corporate Customer Service. They called the hotel and said they would take care of it and the Manager would call me. I NEVER received a call from the manager.

I am a 74 year old male who was crippled in a bad accident about five years ago and primarily have difficulties walking any distance. I have a permanent handicapped placard. This is the third year that I had planned an extended stay at the Comfort Inn in Avon, Colorado. I arrived there on July 29, 2021. In the past, the staff and general manager, Sheri, were most helpful. This year they were surly and sometimes outright rude.

Room floor has big nasty spot. Sheets and bed covering had stains. Bed covering was torn. No one ever at front desk. You have to go find them. No towels available until afternoons. Trash containers in lobby and front door over flowing and next day still maybe a couple had been emptied but most still full. Washer and dryers not working at all signs on them and the ones we used did not work well.

Our 19 year old daughter was traveling with friends and was told she could not check in at an age under 21 due to some supposed teen suicide law. JR, the desk associate, was very rude and disrespectful. I am trying to contact the company but the website has been unhelpful. JR's supervisor is Scott ** according to JR but I can't verify that. Fortunately we found friends in the area to allow a couple of 19 year old young ladies to stay with them rather than sleep on the streets of OKC.

If you are in Louisville KY, and are staying at the Comfort Inn (Choice Hotels) on 4444 Dixie Highway, you need to read this. First red flag, the reservation was incorrect. Second red flag, the room was dirty, looked like no one vacuumed, the tv remote looked like it was never cleaned, and the supply for the in room coffee was never replenished. Third red flag, we had to hold the handle to flush the toilet. Fourth red flag, (the one that broke the camel's back), in the morning, we ran the water in the bathroom sink, a STRONG sewer smell overcame us. We then decided that enough is enough, so we left as fast as we could, while holding our noses shut. The room was way overpriced for the things we went through. We should have slept in the car instead. If there was ratings on this hotel from 1 to 10 we would have rated it a negative 5. We are preferred members of Choice Hotels and believe we should be treated accordingly.

We stayed at the Comfort Inn in Oakridge Tn. The room was clean. The hallway smelled like cigarette smoke. The A/C unit was very loud. The tub would not drain. The wall paint was peeling badly and I was overcharged and no one will help me. All I am getting is a run around. We will not be back.

Room was mid remodel. Probably not appropriate for rental. Carpets were gross, none of us would go barefoot anywhere. The walls were filthy. Food, and product stains all over the white/beige walls surrounding the sinks. Popcorn ceilings... black mold all over the inside of the toilet. I emailed photos of the questionable areas to the GW eryn, she replied with a List of excuses for the filth. I didn’t even bother arguing. Just said that we would never return. For $150 on a Tuesday... I feel like I should have at least been able to walk barefoot on the carpet.

Stayed at Comfort Inn on Sycamore View in Bartlett, Tn. Had to be at hospital at 6am the next morning. The rooms were dirty. Floor was wet around the tv stand. The coffee maker did not work and the microwave started beeping in the middle of the night. Drug deals going on in parking lot. Nobody wearing mask while walking around inside hotel. This was during covid 19 pandemic. There was also a prostitute walking out to cars very often. Will never stay there again.

The rooms are large and almost too clean. They smelt like chemicals but I think it's because of the virus. Better safe than sorry. The cost was amazing and the beds were very comfortable but the shower was bad. It was too hot or too cold. Couldn't do anything to make it in between. The place is better than I thought it would be for the money we paid. I would recommend this hotel if you're on a budget. It's really pretty good.

Comfort Inn Suites is part of the Choice Rewards program. I am always greeted with a welcome package from a friendly receptionist. The lobby is always clean with complimentary newspaper, coffee, tea, & water. The rooms have a pullout couch with a partial divider & the beds are so comfortable I finally had to look at the label & order one for my guest room. The continental breakfast usually includes hot food with dry & baked goods and fresh fruit. If I am paying for a room I will go the necessary distance to find a Comfort Inn Suites. Not a Comfort Inn Or any other Choice Hotel But a comfort inn suites.

I like most Comfort Inns. They all pretty much seem to have a good clean property. There's no smoking at all inside the bldg and it helps to keep them running nicely. They keep the rooms clean and towels are fresh along with good beds and bedding. Never had a bad bed either. I think the bit pricier hotels is better because it helps keep the riff raff out of the hotels. Is just my opinion and that’s good peace of mind when your car is in a parking lot and all your belongings are in a strange room. They have complimentary breakfasts which is a nice add on and usually they sit close to a restaurant within walking distance. I also like the fact that you can become a Choice member and earn free nights with points if you travel a lot for work or just like to see the world.

Country Inns and Suites offers a perfect mid-priced accomodation in a clean and comfortable room. The staff is always friendly and available to assist. The free breakfast is varied to please all tastes. The pool is well kept and relaxing. Amenities include free Wifi and a fitness room. Coffee and tea are always available in the lobby. Free cookies at the front desk in the evening are a bonus treat!

The Comfort Inn Suite was really nice and Rochester Minnesota. Because of the coronavirus we wasn't able to get a full breakfast but they did give us a carry-out breakfast which was really nice. The only downfall due to Covid19 he wasn't able to clean our rooms daily because of the coronavirus. They can only clean the room once we leave so that was a downer. I love their waffles and I wasn't able to eat waffles there because covid-19, that was a downer as well but other than that, the hotel was excellent, beautiful very clean. The people was really nice. I would go there again, and I would recommend more people to go there. It's close to Mayo clinic and surrounded by a lot of shopping areas so all-in-all I'll get over 4 and 1/2 star.

When IU canceled its grad ceremony on 3/23/20 due to covid pandemic, I immediately canceled my hotel reservations. GM assured me MANY times that I would be refunded $1650 deposit which I paid back in 5/2019! COO in AZ corporate office emailed me today to say there will be NO refunds issued! Offering 2 year credit to stay at ONLY their hotel. What good will that do me when I live in NY and my daughter has graduated IU?!

I stayed several times at the Comfort Inn in Chilliwack, B.C.. During my last stay in April 2020, the hotel kept my deposit. A subsequent phone call to the hotel advised me that I was being accused of spilling juice and smoking in the room. Neither of these things were true. In fact, during that stay I had mentioned to front desk that the room had a foul odor and was unclean! I was told to email the manager about my deposit. Several emails and phone calls have all been ignored. Front desk staff told me that the manager is aware of my attempted contacts but he obviously lacks professionalism and is not responding.

I scheduled a trip to London from the US for March 25th. I had to cancel due to president closing border. I called 5 days before my reservation date and representative couldn't find my reservation and put me on hold for 63 mins then finally told me my refund would hit my account 10-12 days. April 22 refund still not in my account. I call Choice Hotel again. The representative put me on hold for exactly 62 minutes then hung up on me. I called again the next day and the lady representative went through the whole refund process again and said refund will hit my account 10-12 business days.

got to our room we discovered there was only one bath towel. I called and then went to the front desk to pick up some additional bath towels. Also, there was no shampoo in the room and so another trip to the front desk to obtain that. The plumber who worked in the room did a poor job of securing the faucet to the sink. It was not tightened down, but moved whenever we went to get water. We're sorry to be complaining about these things, but have never run into this sort of thing before at Comfort Inns. Thanks for your attention to this.

Shower went from cold to hot. There was no warm water in the shower and to top this off entry light switch didn’t work. You walk into a dark room. We had to stand with door open so one person could see to turn on a light - very dangerous.

My family and I have come to this hotel every year for our daughter's birthday party. This year we were extremely surprised by the manager's rude and racist behavior. We were asked to leave a few minutes after checking in. We witnessed other ** being told there were rooms available. This is not the quality or standard of the Comfort Inn and Suites. We will take our family event to Hilton Hotels where you can receive excellent accommodations and outstanding customer service.

Upon my arrival I was greeted by James behind the desk, he was very friendly, professional, and happy to see me. I could see he was multi tactical. He Always had a smile on his face and gladly helped me to find places to eat and viset. Graciela and Robert in the kitchen were also very friendly, They both kept the eating area clean and restocked food quickly, Gracie was especially sweet. She greeted my grandson with a smile. She assisted my grandson on choices of things to eat. She also informed us of places to viset.

Lady at desk named **, treated me as if my money was not good enough for hotel stay, came across very Racist by way of choice of words and body language, told me to go stay at a Motel that may take my cash. She told me my rate would be $60 more than what the original $121 amount was, with no explanation. There's more, but I will be notifying HR and Patrick Pacious about this. The location was 85 American Legion hwy, Revere MA.

General Manager Damien Brimhall thought it was acceptable that our air didn't work, we were exposed to fumes from their renovation, and our room was not cleaned. I would be concerned staying here again, considering they do not care about safety or cleanliness. Totally ruined a vacation I have saved for for a year.

I made a reservation at Comfort Inn, Eastgate, 4421 Aicholtz Rd.,Cincinnati, OH for 9/5/19 - 9/9/19 due to a family reunion. We live near Charleston, SC and our governor declared a emergency evacuation due to hurricane Dorian and we had to leave on Monday 9/2/19. We had to take our dog with us and due to Comfort Inn not accepting dogs we had to find another hotel. My husband is a disabled veteran and 84 years old and I am 80 years. After traveling for two days I forgot to call and cancel my reservations until this morning. The manager charged me for last night even though we didn’t stay there. He said they had a 24 hr. policy and he wouldn’t make an exception. I called customer service and talked to the manager and they won’t refund the money. I feel they should make an exception due to the circumstances. They have very poor customer service. If there is anything you can do I would greatly appreciate it.

I booked a room in Ashland, NH months in advance. My schedule changed, so I attempted to cancel the reservation. I was told that the reservation was paid for in advance, and that it's the hotel's policy not to refund pre-paid reservations. I asked if I could obtain a credit or a voucher for a future stay at an affiliated hotel. I was told that this was not possible either. So I'm out $175.00 for absolutely nothing. With a policy like this, do yourself a favor and avoid this hotel chain. They obviously only care about profit and not about customer satisfaction.

Room unclean, no bedding, rude clerk, dumb clerk, this hotel should be closed, This was a prepaid reservation. Had to drive another 50 miles, st 10:pm ORINDA TENN, I 65 EXIT. Avoid avoid. Complained to corporate, email on business card invalid.

I really dislike writing this review but frankly - this company gives little choice --- Arrived and checked in at 8pm 7/25/19 - this was after a long day, we were tired and in need of a decent room and shower. Room looked fine but no hot water - I call to desk and she said she would let manager know - thanked her and unpacked --- my lady still had no hot water at about 8:45. Another call with "will let manager know" -- thank you ---- 9:15 no hot water -call to desk -- "the manager is resetting the boiler, will have water in maybe ten minutes" ----at ten minutes to ten I called the desk for same issue "well I let the manager know". "I would like him to call me please" -"I'll pass it to him." CLICK ----

We had a remarkable stay at the Comfort Inn Aikens Center. It was a very nice experience. Staff was friendly, welcoming, and always smiling. :) We asked for a quiet room, and got it! :) The AC unit was surprisingly quiet as well. It was overall clean, and a refreshing experience. I would definitely recommend staying here, in fact, we liked it so much we marked it on our map for the next time we have to travel 1,000 miles, and need a rest on the way, because we wanted to be certain we would find it again.

When we (a family of 4) walked into our room we were overwhelmed by a permeating musty smell. I used some spray room deodorizer I had with me and figured we'd have to make the best of it. We then noticed what appeared to be black mold on the sheets and an orange stain on the underside of one of the bedspreads. I took off one of the pillowcases and there were yellow circular stains all over the pillow. I went to the front desk to request a different room, but was told they were full up. They did offer to deduct $25 from my bill.

My mother stayed in room 224 at the Creswell, Oregon location on the 17th and 18th of July 2019, on her way home from visiting family and picked up SCABIES on her leg. She called the motel and they would not give her a refund and stated you can only receive scabies from skin to skin contact, which is not factual. The bed did not have fitted sheets and there was a mattress pad on the bed that was too small for the mattress. My mother is a clean and classy person and 76 years old, there was no other place she had visited where she could have picked up such a dirty bug. Her left leg itched the whole drive home which was about 8 hours. Shame on this place for not being clean and then denying it. BE WARNED!!!!

We stayed at Erie on 12th St Comfort Inn. Rooms were nice but sheets and comforters were dirty. I did ask for housekeeping but they were gone. They did say they could move our room but with 4 grandkids already unpacked and showering I asked them to send clean sheets and we would do it ourselves. Thought all was good but when went to breakfast waffle batter was empty. After asking at desk a fellow came out and took container back to kitchen leaving my granddaughter standing there waiting for 15 minutes before we asked and then was told waffle irons were broke!! Which was a lie. They were out of 2% milk so after telling kids they would have to eat cereal instead of waffles which is what we wanted. The desk told grandson to use skim milk, it was the same as 2%. Wasn't a good stay and was a shame because I normally go to Comfort Inn but not sure I will again.

I stayed at the Comfort Inn and Suites in Texarkana, AR and paid for one night with my credit card. The person behind the counter charged three nights on my card. When I call the main company I was put on hold and forgotten twice. This took over an hour of my time. Since I live in Joplin, MO, my brother-in-law followed up with the local motel in Texarkana. They removed one night charge, but have not removed the second overcharge. It will soon be a month since I stayed there. It appears the employee rang my card up and took cash out of the till. Be careful if you decide to stay at this motel. Watch out for dishonest employees, because those in charge do not make things right.

Receptionist desk service was unprofessional and unhelpful. Hotel didn't acknowledge we had pre-paid even though showed proof of this. A supervisor arrived and she too said it was my problem as their system didn't show us paid. It took my being on my cell phone for an hour to Choice Hotels to get it resolved (confirming we had paid) instead of getting the downtime and sleep I needed after travelling 12 hours. A professional service hotel would have cleared this up for us - not asking us to do it.

Checked into Comfort Inn @ Burnet ,TX on 3/30/19. Late in the day, we were told that they had only 1 room left (suite). There were other events in town and motels were full. Took the room @ $237 total with taxes. Stayed here last year at less than $100 for a reg. room. Hardly what I would call a suite, bad lighting and bad furniture made for horrible ambiance. Looks like we were taken advantage of pricewise. I'm in the database so they know I have stayed there before. Take care of your repeat customers and they will keep booking with you. So, in this case, guess where I will NOT stay next trip thru Burnet.

I exclusively use Choice hotels when I travel for work or vacations. We booked the Comfort Inn Cranberry Township on Sheraton (Pittsburgh area) for this past Thursday through Sunday for a concert and our anniversary weekend. What started out as a very pleasant stay turned into an incredibly embarrassing and demeaning morning Saturday at breakfast. I am incredibly disappointed and embarrassed by the manner I was treated by 2 employees at the Cranberry Township Comfort Inn (Kenesha and Ryan) during breakfast.

Our room was a torture chamber: this place should be labeled DISCOMFORT INN! A/c was unbearably loud and room too hot to sleep in without it. Managed only 2 hours of sleep. Room smelled of urine and suspect stains looked like excrement poorly cleaned up. Bathroom floor was sticky and disgusting to step on. Covered the floor with towels so we could use the room. Walls were so thin, it sounded like other occupants were in our room. Manager gave a pittance of a refund. Our final cost was still about $200 for the night.

I stayed at the Comfort Inn in Newport News, Virginia. A housekeeper stole a $90 pair of headphones for a PS4. The hotel refused to cooperate with me or even speak to me about the incident. I was told multiple times that I would receive a callback and never did, the housekeeping manager refused to get on the phone with me and when asking who the housekeepers were who cleaned the room I was rudely told that it was “none of my concern”. Aside from the fact that my expensive property was stolen, the wifi was absolutely horrible and impossible to even connect to and the air conditioning did not work in the summer.

We stayed at the Comfort Inn in Thetford Mines Quebec for 2 nights to attend a family funeral in early March, 2019. The staff were quite good, but no one was dealing with large groups of loud, drunken parents that allowed even larger groups of their children to play hockey in the halls for hours on-end from mid-morning until late at night. There was nowhere else for us to stay otherwise we would have checked out. I should not have had to deal with it myself because I don't work there. We left exhausted and frustrated, and that was before our 13 hour drive home in a Winter storm. We'd have to stranded for us to stay at any Comfort Inn again. Had I been alone I would have asked for a refund on the first night and slept in my truck as I am sure I would have had a better sleep.

We checked into Comfort Inn Redbluff, California on Feb. 22, 2019. We rented a suite with our Choice points. We noticed the TV in the living room was not there, we talked to the front desk - they said it would be put in on the 23rd of Feb. 2019. We left the next morning for part of the day - came back still no TV, we also noticed there was rust around the drain and bottom of the sink in the wet bar along with hard water stains all over the sink. And there were chips out of the tub. I could have fixed the sink in a few minutes with some cleaning and 2 new washers in the faucets. We were not happy at all considering this was a suite. We checked out on the 25th of Feb. 2019. Still no TV and we felt because we used our points we got a crappy room and I do not care attitude from the desk clerk. We have stayed here in the past every 2 or 3 months visiting our family, not happy at all this time.

I just stayed at the Comfort Inn SLC for 4 nights 1/15-19/19. There is construction going on outside. The rooms are old, the bathtub was dirty and the keys don't work. They overcharged me and even though I have asked to be reimbursed, they won't reimburse me. The Front Desk person gave me a wrong key 5 times when I was checking in... Then it continued every day. The front desk person, Laura, wouldn't reimburse me my money and neither would the Manager, Raj. Stay anywhere else. It is really hard to find and exits on a one way street, just waiting for an accident to happen. I agree with other reviews and stay anywhere else! I am on SS and could not afford this mess up in my finances. I am going to email the owner.

The carpet in the halls were dirty, and crumpled, and smelled of mildew. Overall feeling was I didn’t want to walk on the floor barefoot in my room. The continental breakfast was in cramped quarters, and the staff was lazy, and smoking just outside of the main entry. Felt ripped off as it was Labor Day weekend and we paid well over 600.00 for three nights!

I stayed at the Comfort Inn on December 21 through 23, 2018. During that stay, I've been in 3 rooms. One room had roaches and the other room has bedbugs. This has been the worst stay at a hotel ever???

I stayed at a room in this hotel in December 2017 and, within 5 minutes of arriving, was subjected to prejudiced statements directed at me from a female staff person at the reservation desk. I'm not sure why she felt she had to talk since I was being signed in by the male employee there; however, she obviously felt like she had to say something, so she did. I could tell she knew she messed up the minute she opened her mouth, but she never apologized for making the horrible comments. The male employee was uncomfortable with what she said, too, but just kept his head down. This place will no longer get my business, and I will make sure none of my friends or family members stay here. We do not tolerate a place that allows such cruel remarks and negative attitudes to be aimed at guests.

Very Poor Experience. Save yourself a headache and STAY SOMEWHERE ELSE!!! The rooms were fine; however, the experience I had to deal with is inexcusable!!! My wallet fell out of my pocket, while we were leaving this hotel for the Kansas City Marathon. After the marathon, we called the hotel multiple times and visited to see if my wallet was turned in. The response was no.

We arrived there late on Friday night and we were very tired from driving so didn’t really look around much in the room. When we woke the next morning there was blood stains in the middle of the fitted sheets. My wife sleeps on side and I’m on the other. Neither of us were in the middle. I looked her over and she looked me over and neither of us were bleeding or had an open wound or cut. Went and talked to the front desk person as it was around 6 am. Was told the manager would be in later and they would inform them and I would hear from them.

Should be a zero rating. But, the staff was pleasant if not anything else. We didn't check in until after 4 PM, rooms weren't cleaned yet. Room smelled awful when we go to it, so bad that we tried to change rooms. They told us at first that we couldn't because it was our point room. They then said that we could - but we decided they would all smell that way so we stayed. Chewing gum was stuck on bath floor. Mold in floor in bathroom. Paint peeling. Took shower and started to settle in. Saw a bug; then another and then two, three, many more. Packed up and left. Afterthought; the stench was bug poison mixed with cleaning fluid? And... our rewards points are shot.

We were traveling through California and stopped to book a hotel close to San Francisco. We are retired and had our 6 year old granddaughter with us. We booked a room on the Choice members site and picked Fairfield Comfort Inn. We checked in and received our pass keys, moved to the elevator and it was very dirty. We looked at each other and thought, "Oh boy. What kind of Comfort Inn was this place." We exit the elevator on the 2nd floor and the strongest smell of dope that you could imagine. We walked about 10 feet and looked over the railing and saw several drug addicts below. We turned quickly back to the elevator and hurried back to the front desk. The women said, "What should she do about it," and as I stated, "Maybe security would be in order." Then through the back door one of the drug addicted a ** man entered through that back door into the attendant's space. So I assumed that he worked there and we ran to our car.

Making reservations was simple. Day Staff was very responsive and hospitable. Mohammad, Elana, Elli and Ms. ** were very responsive to our needs. From 5 pm until now 10:30 PM noisy noisy noisy. Screaming in hallway every night, running back and forth in hallway and upstairs, loud talking in hallway, slamming doors. Guests were not reprimanded by evening and night staff. We reserved 1 week stay, next time I will choose 1 night so we don't have to live like this again.

I do a lot of traveling for work. Wyndham Hotels, Best Western and Choice Hotel are my go to chains. If I’m sent out toward Southern California the Cockatoo Inn is one of my favorite locations. Staff has always been very welcoming, helpful and friendly in all departments from the actual ground keepers, shuttle drivers, food servers and especially the front desk staff. Everyone is busy, they're working, no maids in the hall on their cellphone and you’re overhearing conversations you can do without. I’ve always been assigned to a clean room with enough towels and working iron. My hotel floor has always been quiet no matter the time of day. The guest are worldwide nationalities that also have always been just as polite and friendly. The parking structure has always had ample parking. Never had one scratch on truck, I have been a periodic guest with 6-9 month gaps.

We stayed at the Comfort Inn in Woburn, MA for 1 night and upon checking our accounts, found we were both charged for our 1 room. I called and was told there was no manager available on the weekends and they would submit an urgent request for them to call on Monday. No call, and when I called them they informed me that we were charged for our room and the room of the people we were with. They refused to credit my account and told me that I needed to have the other people call them. Extremely poor customer relations; at the very least they should have apologized and done what a professional, customer oriented company would. They should have immediately refunded one of the charges, instead they made their employee problem my problem.

Place: Comfort Inn Port Hope. 2211 Northumberland County Rd 28, Port Hope, ON L1A 3V6. BE VERY AWARE OF THIS SCAM PLACE AND IT'S THE WORST PLACE I'VE EVER STAYED! I called (905) 885-7000 and booked a room for only one night over the phone with **. The night was for Saturday July14/2018 and I never received any email formation but I wrote all the info down and confirmation number. I arrive on 7/14/201 at 1:50PM and got my room. When I checked out the manager said they left my bill under the door, (LIE) it was not even printed out yet. I get her to print it off and when I checked she charged me for an extra night July 13 2018 Friday in which I never booked it or said I would be in Port Hope.

We showed up to the hotel. The air conditioning units in the hallway were blowing hot air. Paint was peeling off the walls. We showed up in our room and the air conditioning was not working good. Also paint patches on the wall. We woke up to cockroaches in the bathroom. We had no other choice but to stay here. Nothing else was available due to an event or something going on. Still spent close to $200 here. Totally not worth it. Not a satisfied customer. We've stayed here before never an issue and all of a sudden the service and display is awful.

I wish I could give less than a 1 star. This hotel is pathetic, a fraud, and a complete embarrassment to the hospitality business. I just came to check the hotel's review and realize people already have fuming experiences. I wouldn't comment on this as I eventually never utilized the services. However, I must warn you, based on my experience, that this hotels completely lacks of Value. Please don't book a room online. If you must use their quack services, do it on the desk, as you will never be issued a refund if you change your mind on in the very minute you book online. In May 2018, I traveled to Boston with a friend for an interview and booked a room in Comfort Inn Boston via HotelPlanner "900 Morrissey Boulevard Boston, MA 02122".

Our family, my wife & two small children, stayed one night at the Comfort Inn East in Aurora. After a few hours in our room we noticed the locks on the doors did not work. The deadbolt was broken and wouldn't lock. There were other issues with the door itself. We felt unsafe and requested to move rooms. We were given attitude and they unhappily moved us next door. We checked out the next morning. A few weeks later we received a charge on our credit card for $250 'cleaning'. Talking to the hotel they explained we were being charge for smoking cigarettes and weed in the room. We are outraged at the accusation. Management is 'not available' each time we call. We've been disputing this claim for weeks and will not give up. Do not stay at this hotel.

My girlfriend and I are retired and starting traveling. Stayed at some Comfort Inns and was satisfied. Joined Choice Hotels membership and use them a few times with no problems. This last week we visited Vancouver, Canada and arrived very late at night. Called Comfort Inn there and requested a room for four (4) nights. They asked for my credit card and gave it. They said it was rejected. Seems my credit card company needs advanced notice when out of country. They told me to call my card company. I did and found my phone also doesn't work out of country. Told them that I had plenty of money for a deposit and was rejected. This was very stressful for me and my girlfriend. No consideration for being a Choice Hotel member. Last stay with them.

My husband and I recently stayed at Comfort Inn at 2105 Pratt Ave, Bellevue, NE, and it was a thoroughly fine experience. The hotel staff were especially helpful replacing an alarm clock that didn't work and helping me figure out how to hunt for a house in a strange city. For the money, the food was great, the pool was clean and warm, the room was quiet, the beds were good, etc. etc. We had planned to move on to a different motel for our second night in the Omaha area, but we ended up staying 5 nights because we were so comfortable.

03/08/18 Comfort Inn I 95/A1A Florida Worst experience I have ever had with a desk clerk. Obviously owner’s son. Would not adjust billing to remove one day from a three day reservation. This after contacting Expedia (of which I will never use again!) and going through their arcane and frustrating system of NO telephone number to contact if a problem. I had to call Comfort Inn directly, after the desk clerk refused to give me the number. This entailed over an hour on the phone, 5 transfers, 1 disconnect, and 4 non English understanding operators in a foreign country. After all of this Comfort Inn still had not contacted the desk clerk and I had to go through another 15 or so minutes to get checked in.

Comfort Inn North, 1213 E. Dublin Granville Rd, Columbus, OH - Stayed 2 nights (Fri. & Sat.). Should be ZERO stars. We reported a clogged sink drain to the Front Desk early Sat. morning, it was never corrected. We were locked out of the building, and they blamed us for mishandling our cards (BOTH of them!). I witnessed other guests with the very same key card problem at the Front Desk. This Inn is nearest our daughter's home so could have become "regulars" but we will NEVER EVER stay there again. Front desk was rude, unresponsive, untrained, and indifferent. Breakfast eggs ice cold (partially still frozen). Gave us a 10% discount to "dismiss us", offered as if we were simply a PIA to them ("go away"). Adjustable shower head wouldn't adjust. Heat was turned OFF, and A/C turn ON, BOTH nights as we returned to our room (late and tired), it was <40 F outside so we had to go elsewhere until our room warmed up.

I'm assuming they train their employees at Comfort Inn to be rude and incompetent with zero respect. I was in Columbus, GA for work. After working a 12 hour day, I accidentally booked the wrong week. As soon as I walked into the lobby of Comfort Inn off Macon Road, the woman was rude and rolled her eye, because she actually had to work and help a customer. She then rudely informed me I booked a week out. I asked her if there were any rooms available and if she could change the date. She said NO and I had to call Choice Hotel customer service. I then called customer service, explained my situation. Again, I was informed they couldn't change the date and would not be refunding my money.

Do not stay at the Comfort Inn & Suites Eastgate (east of Cincinnati). Their pool maintenance is terrible. We had no idea until the kids got out of the pool and had a rash and said their skin was burning. Our little girls hair was on clump of hair and it was died! Their bathing suits were bleached and our daughters once brown hair had highlights from bleach (she’s 4). Her hair is fried. We have washed and conditioned over and over and now her hair that is long (to her butt) is being cut. The worst part is the front desk clerk totally lied and told us the ph level was fine and she checked it at 10 pm when she closed the pool. Little did she know we were in there from 8:30-11 and she did NOT come in there. When I called her out she still tried to lie and said maybe I had stepped out and didn’t see her. WHAT?!

I stayed at the Comfort Inn at 6450 Corporate Dr in Colo Spgs Co and it had to be one of the worst experiences I have had in a hotel. I stayed in room 205. I was tired and wanted to rest as most people do after a long trip. I was no sooner in the room, unpacked, and ready to rest when the running and jumping above me in room 305 began. I put up with it for awhile but when it stopped it was only for very short periods, maybe 5-10 minutes and then it started again. Finally, I went to the front desk and talked to **. He said he would talk to them. This went on all night until about 11 pm, with my visits to the desk, and promises that it would stop. Yes it stopped because they finally went to bed. But bright and early in the morning, it started all over again.

When booking a hotel, make sure you book with one that has FREE cancellations, not by a certain time. Illness, weather, all kinds of things can happen and COMFORT INN is not accommodating. We had booked to go to a family funeral. Realized that snowstorms were still coming, roads were closed. We did not realize that 4pm was the cut off (fine print) and tried to cancel 4 hours later. We were charged for the room and could not even change the night. We are sure that that room was rebooked quickly so they got double income for it. We do not cancel bookings on a whim. But we will not book with COMFORT INN again as it is too risky. Most other hotels have a better cancellation policy, if something unforeseen comes up it won't be a worry.

Pittsburgh, PA Comfort Inn has comfortable beds, very nice personnel, wonderful breakfast, close to the mall and I have a handicap and they had handicap accessible parking and rooms. Rooms also have wifi and cable TV with fridge, microwave and the much-needed coffee pot.

In their Chouteau, Oklahoma branch, the rooms weren't cleaned as they should. Had to check the bed and it really look like they change the bedspreads after each visitor checks out. Also, vent in A/C unit weren't clean.

When I returned to the Lexington Park, MD Comfort Inn hotel one night, I was approached by a woman asking me for money. I told the front desk clerk and the manager went out to the parking lot.

This Comfort Inn at Frisco TX was by far the worst hotel experience ever for my family. We booked many months in advance. We spent our first of what should have been 5 nights with two separate hotel rooms. The morning breakfast was out of juice, milk, tea bags, coffee creamer and many other things. The person in charge of breakfast seemed really annoyed when asked for items. On day two, we wanted to move one of our rooms closer to the other room. We waited all day for the key to the other room. They did not give us the key until 7:30 pm. When we opened up the door to the room, another family was already moved into it! The hotel was full, so we had to search for a hotel with 2 rooms for the next 4 nights.

I enjoyed my stay in their Sapulpa OK branch. However breakfast could have more items instead of the usual fair. Also, hours could be extended a little longer not just weekends. Should also have more handicap parking outside and more rooms.

The Comfort Inn at Carney's Point N.J. has clean rooms & comfortable bed, as well as restful area & close to restaurants. It is also close to the New Jersey Turnpike, but the area is quiet.

Most of the staff at the Comfort Inn at Tulare, CA is very accommodating, only one exception in two different stays in two years. The place is clean, and inviting, it's close to restaurants and shopping. The breakfast room could be a little bigger when the hotel is full, and someone should be a little more on top of picking up and refilling items, but overall the selection is good. The rooms are clean and comfortable.

We stayed at Comfort Inn North Conference Center, 1213 E. Dublin Granville Rd., Columbus, OH, US, 43229 +1 (614) 885-4084. Bed bugs. Rent by the hour? People Coming and going at all times of night. All night long. Very noisy. Terrible experience.

February 8, 2017, I booked two rooms at the Comfort Inn Bessemer, Alabama for the LSU Alabama game this past weekend, 11/4. One king room and one room with two queen beds. Both rooms together totaled $169.99 per night. From February through November, I received a continuous confirmations through email and text from Choice Hotels of my reservations and upcoming stay. My last confirmation was received Thursday, November 2 at 3 PM. My husband and I left Friday morning for our journey to Alabama. On the road we received a phone call from the hotel informing us that our reservation had been canceled due to our card being declined. I was told that I could rebook the rooms on a different card but unfortunately the new rate would be $169.99 per room/per night. Unfortunately, because we were on the road I did not have the card information to dispute the issue. However I did question why they were charging my card before we arrived.

Comfort Inn, Woodstock. VA. Booked, thru Priceline, two rooms at $140.00 a night each for 10/21/17. One room ok. Second room toilet would not flush, bathtub and sink would not drain. They were completely booked so they could not give us a different room. We had to use the lobby restroom during the night and in the morning. They did try to plunge it; however, it still would not flush a single square of toilet paper.

Needed to cancel my reservations Due to an unexpected surgery. Tried calling the hotel directly twice with absolutely no answer. Called their reservation lime and was told I would need to talk to their guest relations department to cancel, was transferred over but that department was closed and would not be open until Monday (after my reservation was to take place). Called back Monday to talk to guest relations and explain I had already called to cancel but could get no help. Was told they could not refund the charges because the hotel held the room because they did not hear from us.

Comfort Inn Athens Ga - I have COPD and chose this hotel for their no-smoking policies and every time I go to breakfast I drive under canopy and there are always 2 to 5 people smoking at the door. This morning I asked front desk why I cannot breathe. She said they have to smoke somewhere. That was the most rude comment I ever heard. Not stay there ever.

My daughter and I stayed at this hotel from October 5-7, (Expedia Itinerary **). I wrote to Expedia and was given the usual obligatory 'sorry' and 'the info has been passed on' response. But my real complaint is with the hotel itself. While the front desk was very charming and amiable, this turned into a brick wall of indignancy when I complained that something had been taken from my room while it was being cleaned by staff on Friday. My complaints were dismissed and I was made to feel very unwelcome.

The Comfort Inn in Denver was able to accommodate us with the suite because there were several of us. The beds were comfortable, everything was clean, bathroom was taken care of and the breakfast that we had was able to accommodate the three of us that were staying there. It was an emergency, but service was great and the breakfast free and good.

I checked in on the 22nd of September 2017 and was notified upon check-in that this hotel was smoke-free and a smoking in the room fee (Miscellaneous fee $250.00) will be added if I decided to smoke in the room. I was also placed in room # 101, right beside the exit door so I wouldn't have to go far up smoke. On the 24th September 2017, I checked out to see I had been charged this fee when I smoked in the parking lot.

I made reservations on August 31 for me and my husband and my sister and her husband by phone for 2 rooms at the Comfort Inn at 2023 Adventureland Drive, Altoona, Iowa 50009. I was asked to pay at the time the reservation was made which I did. We arrived at the Comfort Inn and asked to check in at which time the person behind the desk said she did not see any reservations. I showed her my reservation that was sent to me for confirmation from the Comfort Inn Reservation Desk. She told me that there apparently was a mistake and that we had actually booked a room at the Super 8 where Comfort Inn had been located prior. I was upset but it was getting late so we did go to the Super 8.

My sister, a cousin, and two aunts and I recently stayed at the Comfort Inn and Suites in Fort Smith. When booking the room the staff was very helpful and made sure we had a room where we would be able to visit and have an enjoyable stay. She was very friendly and seemed anxious for our visit. Once there, everyone was extremely helpful and courteous. The breakfast staff was always available, food was hot and delicious. Housekeeping was prompt and thorough. Rooms were clean, roomy and attractive, making it very easy to relax and reminisce with my relatives. We could not have been happier with our stay. It was a trip we will remember for a long, long time. Thank you Comfort Inn and Suites Fort Smith.

Want to publicly air my dissatisfaction with this hotel company. I booked a handicapped accessible room with choice Comfort Inn Auburn and once I arrived they told me my room is on the second floor with no elevator. The lady at the front seat saw on my reservation that it was clearly marked handicapped accessible. Their solution was to send me to a sister hotel 12 miles away with an ADJUSTED rate of $25 less and still isn't handicapped accessible. I have never encountered such an incompetent hotel company ever. I highly recommend you to choose another company to stay with when making your reservations.

Comfort Inn, Joplin MO: I stayed the first time (1 person, 1 room) and was charged $105. Two weeks later I stayed again (1 person, 1 room) and was charged $185. I looked at the website and even the largest room was far less than $185. Both stays were during the week and nothing special was going on in Joplin - in fact the parking lot only had a few cars in it during my entire stay. It seems like they just raise the rates whenever they want to!!! And the manager was very nosy about why I was there and what I was doing, which was none of his business...

I made a reservation several weeks in advance for 3 nights Aug. 1, '17 through Aug. 3, '17, and the morning of the day we were to check in I called to be certain that A/C worked and the elevators were working and to also confirm our stay. I have difficulty walking stairs, due to recent surgery, so if I could have a room right next to the elevator that would be ideal. The lady at the front desk assured me that everything was working as I asked and did say we could have a room on the 2nd floor next to the elevator.

Checked into Comfort Inn at 9:30pm following cancelled connecting flight. Checked out at 7am the next morning. On return to NC, hotel called to inform me I had smoked in room and $150.00 unauthorized charge was being put on my Visa. I am 70 yrs old, have never smoked and certainly didn't change my lifestyle during my 10 hours in this hotel. Hotel staff including manager were unwilling to listen to any of my facts and completely rejected that "evidence" of smoking, if there was any, might be from their housekeeping staff. Currently working with credit card provider to dispute the charge. But, in the interim, don't stay at this Comfort Inn or alternatively make sure you get the front desk to give your room their approval before you leave the property. Otherwise, you are at the mercy of an unscrupulous property owner/operator.

I am reaching out to you in regards to this horrific complaint I have. My family and I decided to book two nights at the Comfort Inn - Twinsburg oh due to the fact they hadn't a swimming pool for our kids. Very eager to get to the hotel and swim after riding in a car for hours we book the room and unload all our stuff into the room taking us about 30mins. Being that it is 700 pm and we still haven't ate dinner being on the road for so long. My kids and I decided it was time to go swim, being that they kept talking about it the whole way there we went down there. As soon as we got by the doors a horrific and deadly smell came from the pool. I pulled the door open and a horrible stench like bacteria filled water stunk up the whole room.

I was a recent guest there, had some issues with the housekeeping throwing away my contacts. General manager said he would refund me the amount it cost. Housekeeping was able to recover one contact from the sink where she threw them. Housekeeping went into my room to clean it when it wasn't check out time, without my permission. Finally hours later it was check out time. The General Manager did not want to refund said he needed a receipt of the purchase of the contacts (giving me the runaround). Told him it was pre-ordered there is no receipt.

Recently I prepaid reserved a room in Comfort Inn, Bronx NY near stadium. By looking at my itinerary, I found out 2 rooms reservation on my name. I called the hotel and the receptionist at the desk totally refused to do anything to fix the issue. When called their national number, and finally talked to a human being, he refused to fix the problem. Called their customer relations line about 6 times and could not talk to anyone after holding for about 30 to 40 minutes each time. As directed by the messaging service of Choice Hotels online customer relation service, I emailed my complaint and got no reply. I would certainly regard Choice Hotel Online experience the worst experience ever with any organisation. Even the Bronx Hotel staff was very unprofessional in their response. I would never ever book or stay in this chain of Hotels.

Traveled to Disney and Universal Studios July 9 though July 15, reservations for three different rooms with double queen beds and pull out sofa. My experience with this Comfort Inn establishment (5617 Major Blvd, Orlando Florida) was superb! ** at the front desk greeted every customer with a smile and helpful attitude. Breakfast was delicious with clean dining area every morning. The entire staff was friendly and helpful. The accommodations were clean, decorated nicely and comfortable. All the necessary amenities were provided in the room. The coffee was top rate. Overall a very excellent 5 Star experience. Thank you ** and Room Service Teams (Karenolla).

We booked 3 rooms for Tues. June 27th. Would have liked to be all together. One was upstairs on other side of hotel. 2 were on main floor up front. I had asked for handicap 2-bed room. I received 1 bed. Denied that one as I needed 2 beds. So I got a regular 2-bed room. We had our grandson 3 yrs old, our granddaughter 6 months, visited. At 1130 the alarms went off and people were saying to leave the room. We were all outside for 15 min and no fire truck. I asked the clerk and she said, very rudely, "I have to walk the floors and see if I smell smoke." I then call manager. I said, "Really? What if it wasn't smoke related? Carbon monoxide?"

I have booked rooms for drivers that come into town using the Comfort Inn in Weirton. I faxed over the company Corp. Lodging card to bill on. Done this for years. Yesterday, I faxed over the card and received a confirmation fax that it was received. My driver goes over to get the room and clerk says that they never received a fax and would not let my driver stay there. When the owner of the company called and said he would put the room on his credit card, again, the manager said no.

From June 19 thru June 26, 2017 my wife and I stayed at the Comfort Inn and Suites in Blue Ridge, Georgia. The first night while making the sleeper sofa bed we found two liquor bottles on the mattress, and the mattress was covered in dust. House keeping blamed the bottles on a wedding party this past week end. So much for cleaning the rooms everyday. House keeping brought us a roll away bed for our granddaughter for the night, and they picked up the bottles with rubber gloves. We located in plain view a black brush on the floor next to the wall that appeared to be there for a LONG time.

My hotel stay at Lincolnton, NC was horrible. No parking, no towels, rude lady at front desk, far from where they're redoing the parking lot in the whole hotel. My children were playing a card game and the lady at desk called and said my children were being too loud which was ridiculous since how at the time was a group of children running around outside screaming and whatnot. Horrible!!!!

I stayed a the Comfort Inn in Newark, California the weekend of June 16-18th, with two separate reservations that I made online on separate days (one reservation for each night of my stay). I probably should have read the many other poor reviews of Choice Hotel properties, so at least I may have known what I was getting into. When I checked in on Friday afternoon, I expressed to the desk clerk that I had also made a separate online reservation for Saturday June 17, and asked if he could take care of that so I wouldn't have to come back to the check in desk on Saturday for the second night's stay. I signed the invoice for Friday night's stay and a separate one for Saturday night's stay at that time. Thought all was well until I returned from my Saturday outing early in the evening and could not access my room. Went down and checked with clerk, who issued new key cards.

I stayed at the Comfort lnn in Lorton Va. early November 2016, my card was not charged for a month. They called me the week before Christmas to let me know they missed charging several of us. So they took the money. Then again today 6/22/17. Trying to get someone on the phone has been a nightmare. Been transferred to lines that weren't answered and a manager that ignored my request and went home for the day. Sorry sorry. Will never stay there again.

Watch when you book online... We were quoted a much higher price for a room on senior rate/AARP last weekend at the Pittsburg, KS Comfort Inn. When I checked the night before we found a much cheaper price for the same room on their OWN website. When I called they said the guarantee lowest price is when you find it on another site within 48 hours of booking with Comfort Inn. Then they will maybe honor it and give you a $50 Visa card. BET ME they want you to look at other sites instead of their own... crazy!

Went in Comfort Inn for 2 days in Lake Buena Vista. There was a leak in the ceiling. Spoke to a supervisor. He said, "There is no more room available." Ask for manager he wasn't there also. I call Booking.com. Giving me the runaround. My bank gave me a refund. Now Comfort Inn want their money back. Please do not go at this place. Horrible.

During our stay at Durango, Co Comfort Inn not only did we receive a notice that the drapes in the hotel were going to be changed out but they also had a man lift going around changing out the outdoor lighting. It wasn't so much the inconvenience but when we checked in we were told there was no parking of trailers to which I explained it was just a motorcycle trailer. There was a man lift in the parking lot taking up 3 spots. The woman checking us in was quite rude about it. The noise from the man lift was annoying especially at 7:00 p.m. in the evening. The fact that this was all done on Memorial Day was disgusting to say the least. As a Choice Rewards Member I would expect better especially because we had to pay the higher rate for the weekend and Holiday. Our room was not serviced as well as it should have been either.

May 15, 2017 We checked into the Comfort Inn & Suites in Elk City, OK for a 2-night stay. Check in was very pleasant, the room fairly clean but the shower curtain was ready to fall down and the faucet dripped all the time. Have dealt with these before in other motels. We were out of town the next day visiting a ranch, then we heard a tornado went thru Elk City and the South side of the town was closed down. We worked our way back to the motel, not knowing if it was still there, went in, talked to the girl at the desk, told her we would be checking out since there was no lights or water. She stated that she could not print me a check out because of no power for the computer, but did say we would receive a discount for the room. I didn't expect a full refund but I did expect partial.

Manager Anthony ** was rude. Every time we needed assistance he was outside smoking. Funny since HOTEL IS SMOKE FREE!! Rooms were outdated and filthy. This being based on us being relocated to 4 different rooms since one was worse than the next! We finally gave up when we found bed bugs in the last room we were moved to! After that we demanded our money back, which we are still arguing with the hotel manager Anthony ** for, and rented a room in the Mt Airy Casino, which was fabulous! My advice, spend a little more money and stay at any of the casino hotels! This place makes Bates Motel look like a 5 star resort!

In early April my wife and I had business appointments in the Surprise area. We choose Comfort Inn and Suites,13337 W. Grand Ave. Surprise, Az. Our experience is as follows; Our stay was booked for 2 days. We arrived late on the first night, and our meetings on the second day started at 8:30 am. We returned to the hotel at 10:30 p.m. on the second evening as we had dinner after our meetings.

Comfort Inn St Augustine, FL - Historic District - Three days prior to my scheduled arrival, I contacted the hotel directly to confirm my reservation as the area is a very hot tourist attraction area. The reservation clerk could not find my reservation using my last name, first name, or credit card number. She was adamant that I did NOT have a reservation at her hotel PERIOD... Lo and behold the hotel found the reservation the day I was scheduled to check out and they charged my credit card a full night's stay. WOW AMAZING HOW IT CANNOT BE FOUND BY THE RESERVATION DESK BUT THEY CAN SURELY FIND IT TO CHARGE MY CREDIT CARD. After calling them 3 different times they refused to refund my money because they have to cover their own backs when their employees don't know what they are doing. Lesson learned; do not use Choice Hotels!!!!

I made reservations through Booking.com on 18 March 2017. Got confirmation for 20 March 2017 with number ** PIN **, for Comfort Inn Suites on Westgate drive in Dothan AL. When I arrived at the Motel, I was told I did NOT have a reservation even though I showed the desk clerk, (a young ** female with purple and black dreadlocks) the confirmation from Booking on my laptop, she still insisted that I had NO reservations. After 30 minutes of this confrontation, I left. I did cancel the "non-existent" reservation and received an e-mail to that effect. So how can one cancel a "non-existent" reservation? I was not offered another room or an apology so Comfort Inn will never see me again. I was a Choice Privileges member but not anymore.

No backup generator. That’s only one of the problems. We stayed there on 4/2/2017 when the storm came through Alexandria. We checked in then left the hotel and came back to the lights off. The woman at the front desk told us the lights would be back on in an hour. The maid, (who unlocked our door and just walked in our room) told us they did not have a backup generator. As we were sitting in our room someone started to yell up and down the hallway. "Lord protect us from this storm. It can't touch us LORD!" It was funny the first time but this went on for over twenty mins. Someone finally came to tell her to be quiet but it was one of the guest NOT the front desk. After a while I was hungry so we left to go get something to eat.

We stayed at a Choice Hotel Comfort Inn 3-25. My kids swam for a total of four-hour 2 hr then we got out, ate, did presents and cake as it was my daughters 5th birthday. When we got out for night I noticed my children had a rash. I connected the front desk to which I got no apology. Needless to say my kids did not get back in pool. I am very angry at how this was handled. My kids and 4 of another rooms' kids broke out and it was brushed off.

Wifi Nightmare. Getting on wifi was a nightmare. I tried everything I knew, and couldn't. The desk clerk tried everything he knew, and couldn't. Finally, he called a help center and they managed to get me on. I have a standard Apple MacBook Air that has worked flawlessly at hotels all over the US, Europe and Arkansas. I left specific instructions with the desk clerk, Wendall, to have the "manager", Kristie **, call me when she got in the next morning. SHE DIDN'T! I followed up two weeks later, requesting the desk clerk, Wendall, to have the "manager", Kristie **, call me within two hours. She didn't. I plan to take this up with Choice Hotels. Shame!

I have been a Comfort Inn customer for years and this weekend was the worst experience I have ever had. I checked in on 3/24/17 and was assigned room 216. Once I went into my room and looked around as usual and went into the bathroom. OMG the tub was dirty!!! You could still see dirt and all in the tub. I took pictures of the tub and went to the front desk and Helen (front desk clerk) quickly apologized and stated she would move me to another room. She moved me to room 219 and made sure the tub was clean but she also cleaned the tub in room 216 as well. She went over and beyond to fix the situation. I tried to excuse the issue and just enjoy the rest of my stay.

My sister-in-law and myself have received the worst customer service. The help was crude, rude and distasteful. They were unwilling to give any aid to us and were very rude when my sister-in-law had to ask why her key would not work when we attempted to enter in the side door. Which their response was "Well that door doesn't work." They failed to inform us that the door was faulty. And even went so far as to reprimand her in front of other customers in the waiting area.

I booked an overnight stay on February 15, 2017 in your 15 Jay R. Turner Dr., Savannah, GA location – I was charged $150.00 for a smoking charge. My husband and I do not smoke. When I phoned the location to inquire about the charge, I spoke with ** (front end manager). ** was very rude and said he had proof, when I asked what that proof was he could not answer and told me that if his staff said someone was smoking in the room then it was fact. This is NOT FACT!! I stay at your hotel often when we travel and up till now we have been very satisfied with your service, but this is leaving a very bad feeling with us. In the past I would recommend Comfort Inn - I will not be recommending your hotel in the future.

Where to begin, First time I signed up for this program, I was told, "STAY 2 NIGHTS GET ONE FREE". Well that was pure **. Yes I fell for it and stayed 2 nights, then I was told, "OH NO, YOU HAVE TO HAVE POINTS" then I found a long black hair in the bacon at breakfast in Odessa Texas Comfort Inn. I complained. Nothing was done at all, bacon was still being eaten as the girl leaned over with her hair hanging in there. Never again will I fall for this crap. Crap, crap, crap.

Comfort Inn Merrillville Indiana - Went there for a mid-winter getaway. Wanted pool and spa. They had both. Checked in Friday night. Saturday the pool was freezing cold. The spa was barely lukewarm. We informed the employees. We did get in spa for a very short time. It was to cold. No towels even after we asked 2 employees before we got in. I had to go to desk to get a towel. Sunday the pool was still freezing cold. The spa was drained. Big disappointment for our stay. We only live about 6 miles away. This was just a getaway for two seniors...

My husband reserved 2 rooms at Comfort Inn in New Buffalo Michigan, for Saturday, January 21st. He noticed on his bank account he was charged for 1 room Saturday January 14th. He called the hotel & talked to the person in charge, she said computers were down & she couldn't fix it right then, said she would take care of it later. When we got to the hotel with handicap parents, we were told too bad & wouldn't remove it from our bill. We were also promised first floor rooms {handicap}, we were sent to the 3rd floor. We will never stay in this hotel ever again!!! So sad we just discovered this hotel in Oct. & decided it was going to be OUR FIRST CHOICE, as we travel there a lot. NO MORE!! RIP OFF.

Having traveled extensively, I appreciate a good experience at a travel accommodation. The Comfort Inn at Colonial Heights was an excellent experience. The staff was friendly and helpful. The accommodations were clean, decorated nicely and comfortable. All the necessary amenities were provided in the room. The breakfast was excellent. The coffee was top rate. The breakfast menu on the buffet was varied and delicious. Overall a very excellent experience.

I made a reservation through Booking.com for Dec 9-12, nonrefundable with my parents and my 9 yr old son. My mom got sick (heart) and was advised not to fly. We live in Trinidad. I contacted Booking.com to cancel the reservation, they said that the hotel alone (the manager) can do that. I tried for 3 days to contact the hotel manager, I left messages, emails, he never returned any of my calls. I called customer relations for Choice hotels and explained the situation, they tried and could not get in contact with him.

We were traveling home from vacation on Sunday, October 23rd. I made a reservation on Hotels.com while traveling for two rooms at the Paducah, KY., Comfort Inn. When we arrived at the hotel several hours later, we were told the reservation only showed one room. The girl at the desk called her GM to ask what price to charge for a walk in, even though my credit card had already been charged for two rooms.

I made a reservation at the Comfort Inn Suites in Beaufort SC for my son's graduation from Marine boot camp. I paid extra for the refundable, changeable reservation in case something changed with his graduation date. I was originally scheduled to stay 10/11,10/12, and 10/13. Hurricane Matthew came through the area and much of the area was being evacuated. We received an email that the activities at the base were being canceled due to the Emergency Management Agency requesting resident only travel in Beaufort until Wednesday 10/12.

Following is a brief description of my recent stay at the above motel. No discount allowed for AARP members due to a dog show in the area. Unclean room as to food left in refrigerator, odor, dirty night stand top, and bugs. I do have pictures on my phone as to the food left behind. Attitude towards a 55 # senior woman traveling alone. This attitude with staff is apparent in most of the Comfort Inns I stay at. This should not be happening. It's disrespectful.

I made a reservation for 9/4/2016 for a stay at a Comfort Inn on 10/15/2016. A change was required due to a change in family reunion dates requiring that I change the reservation to a different location on the same date. When I called Choice 11 days ahead of time I was told that it could not be changed but to contact customer relations. No one with customer relations answered the phone but a recording suggested emailing their web site. As you might have guessed, no one replied to the email.

We had same problem as Jerry **. Choice motel Comfort Inn, Quality Inn etc. They advertise "stay 2 nights get 1 free". I have stay 5 nights still no free night. They lure you in there to stay then don't follow though. I have had several people say it scam and their employees even agree it is. Been to several in the past and every time I ask employee about it they say it a bigger pain to try to get your free night. I have called twice they told me "you get 6000 to 8000 bonus points." I started with 6070 points before September 1. I called to get free night after my first 2 stays. I only had 9000 points. If I do math right the minimum points I should have 12000 points plus my prior points 6070 equals 18070 points. So how do I only have 9000 points. Biggest scam. Choice motel suck. They need to advertise "stay 2 nights and bend over for 3rd night cause you're not going to get it!!!!"

My grandson was given a hotel reservation as a gift. He was going to visit a college friend. Arriving at the hotel, my grandson was told he could not get the room because he did not have the card that made the reservation. Grandson called me and I called to see if I could explain and perhaps work something out. Rude, unhelpful, basically "too bad". So, transferred money into his account. He goes in and he is told because he is not 21 he cannot stay! More phone calls. I called customer service and asked their policy. I was told that 18 is the legal age to get a room. As I am trying to explain the situation, the rule now changes... "Some" hotels do 21 years of age. Again, same condescending, rude, unhelpful, too bad attitude - this from corporate customer service. I am simply in awe of their total disregard of customers. I would advise anyone to avoid this hotel.

Had a great holiday with the help of Comfort Inn. My husband and I on August 18/2016 stayed at the Comfort Inn in Albany New York - was just beautiful. Very impressed with room and staff. On August 20th stayed in the Comfort Inn in Richmond Virginia. Also a very nice room also staff very friendly. At both hotels breakfast was great and hot for us. Also stayed in a Comfort Inn in a small town called Mansfield. Wasn't as nice but king size bed was wonderful, staff friendly not as clean as others but ok. We would so do this road trip again and of course stay at the Comfort Inns.

You should drug test your employees. She is a thief, marijuana user & meth. Why would you represent your company with someone like that & not even drug test them when interview is giving. You're exposing all your customers to this when all you have to do is drug screen. Why have a employee who proposition's customers? She is new at Olive branch location.

Very upset with Comfort Inn at 332 Main St., Waterville Maine. 07/22/16, one night's stay, I have been going there over 20 years. Could not get a luggage carrier. The staff was unloading a tractor trailer full of lights and they were using them. Elevator was moldy, dirty and messy. Hammering at 7:30 Saturday morning in the room next to mine. No hair dryer. The chair/couch in the room was a joke. (They should fire whoever thought this was a good idea). All I wanted to do was sit and read my newspaper, not in that thing.

We went to Indianapolis on August 6 of 2016, and stayed in Comfort Inn Airport 6107 Cambridge Way, Plainfield, Indiana, 46168. I want to write the review, and share with others as to tell how bad is the management of this particular branch of Comfort Inn. This review applies to this particular Comfort Inn whose address is mentioned above. It was big surprised to us when we found that we were not offered the room which we reserved. We reserved two double bed room, we got one single king size bed room. No apology. Very rudely the front desk person told us if "you did not like, you can leave the hotel". We did not know where to go at this hour, we took the king size bed room.

My husband and I stayed at the above referenced hotel on 8/11 and checked out on 8/12. We are very disappointed in the sanitary conditions of the bed blankets & pillowcases! There was blood stains on both that had been obviously washed, dried and used in our room. We addressed the counter person discreetly & was advised no mgr. was available to discuss this. We left our number for the general mgr. to call, she (Shanli) called us back & was very rude & unhelpful. We requested a refund on the room, she refused. We were offered 10% refund which is unacceptable. These were unsanitary conditions & most likely are a health code violation. I have the pictures of these filthy items. We travel often and have never had this poor experience or such negativity from the hotel! WOULD NEVER GO BACK!!!

I had the worst stay of my life at Comfort Inn in Lancaster, PA. I stayed on 8/4-8/6. The first night wasn't too bad. The refrigerator rolled out of its box and onto my toes but I wasn't hurt. I reported it to the front desk. They said they would come and fix it. They never did. The second night was the worst. In the middle of the night I felt something crawling on me. I jumped up and turned on the light. A roach was on the bedsheet where I had brushed it off. I went into the bathroom and saw two more roaches crawling around. I called the front desk at 2:30 am and asked for another room.

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I was looking for a hotel near Reno airport. I saw "Comfort Inn", with a price listing of $60.00 per night. I went there, and was charged $78.00. I told the manager of the website price, and he said I should have read the fine print, because that price was for a date two weeks away. I had already let the cab go, so I had to pay. The bathroom sink had a massive crack in it, was spray-painted over, and was peeling off. The breakfast was inedible. I haven't had powdered eggs since boot camp. I tried to complain to Choice Hotels customer service, and gave up after EIGHTEEN MINUTES ON HOLD.

Made a reservation on 6/1/16 for a stay 6/14/16 thru 6/18/16. Tried to cancel reservation on 6/2/16 by calling hotel and then customer service. Did NOT know preferred rate is non-refundable. This is per the hotel and customer service and used the term pre-billed. Both hotel and customer service refused to cancel reservation, indicating that billing had already taken place. Called the credit card company and the charge isn't pending yet. Called hotel back, was told no manager was on duty, would have to call back tomorrow. Called back customer service manager and was told that their system would not allow a preferred rate coded non-refundable to be accessed. How much money do you think this hotel is making on people that want the cheapest rate? It appears that I'm out $605.00. If you want a refundable rate you pay a higher rate. This is pure fraud. Anyone using the website should be very careful.

We stayed at Comfort suites in SC west of Ashley, we checked in and put our suitcases in the room and my wife's eye medication in the refrigerator. We left to get a bit to eat and when we came back my wife's medication was stolen, taking out of the refrigerator. When you check in you rent the room for the time you stay there, we pay for the security for that time and privacy.

My family and me went to San Luis Obispo, CA for a joyous occasion, a dear friend's wedding. We drove from the bay area and we were tired. We wanted to freshen up, go and have a light dinner and come back and relax. The minute we opened the door, there was this strange smell. We opened the door and window which helped a bit. The second thing we noticed was a patch of plaster above the bed unpainted. We went to turn on some lights. Two of the major lights in the room did not work.

Location of hotel 1001 Paige, Pl La Grange, KY. Tub & sink backed up every time water was used. Night manager gave my husband a plunger for sink. Housekeeping did nothing about this nor did a burned out bulb in vanity get replaced when a note was left for them. We were there May 12, 13, 14, 2016. Our last night there was horrendous. A youth group checked in and were running up & down hall, stairway, slamming doors until 2:30 in the morning. The chaperones were yelling to the kids they had until 1am to quiet down. The night manager did nothing about this. There no parking spots left when we checked & that same night manager told us to park at the carwash which was a good 100 yards from the hotel entrance. I would not recommend staying at this hotel chain.

My husband and I chose this hotel because of its proximity to the college where our granddaughter was graduating. When our cab dropped us off from O'Hare on Sat afternoon our first impression was of a drab, outdated and overpriced facility. When I made the reservations the clerk told me they had shuttle service that could take us 5 miles to the college if we gave them notice. However, when we checked in on Sat afternoon we were told the shuttle service only ran on weekdays... We were in our room Sat evening, early Sun morning and late evening and left early Mon morning.

Complaint regarding recent stay at the Comfort Inn 5828 I-27 Lubbock TX 79404. My wife and I arrived for a wedding Thursday, April 21st and our room was not as clean as I would have expected. The curtains were torn and there was water soaked into the carpet by the refrigerator on the floor. As we had just driven some 5 hours we were tired so we stayed in that room as we were too tired and needed rest. Almost immediately we attempted to get on the internet and found that the system was most difficult to get on and would kick us off every few minutes and then it would take another 20-40 minutes to get back on.

Me and my employees stayed here for 4 days. On the 2nd day I made a complaint about not getting our room clean and no fresh towels and wash clothes. They wrote it down on night shift and said it would be taken care of. We came in on 3rd night. Nothing had been done at all, even trash had not been empty. So I carried towels, etc., down from 3 days of staying and was really upset other customers saw me carrying a handful of towels, etc. Told me it would be reported on the 4th day. I made a report to the manager. She said "if you had a do not disturb sign on your door they won't come in." I told her we leave in the morning, come back at night, no signs, no one in the room, and needless to say she said "I will get it taken care of." Came in that night and still the same thing and had to go get towels from front desk and carry down trash.

First of all they messed up our reservations. We had a reservations for three rooms - two of them for 2 nights and one of them for one night. What about being put all together? That didn't work out. Then they messed up because they told us that only one room was for two nights and the other room work for one night. We left the room Saturday morning at 10 o'clock and came back at 3 o'clock and my grandmother's room 123, the Bedouin even made very poor service. When we checked in on the 19th, room 117 had roaches. Their idea of fixing it was to change our room. Very disappointed all around. Will not stay at this Comfort Inn again.

If you're looking for some company, get a room here. More specifically room 208 and the bed on the right. You'll pay an overpriced amount BUT you will be accompanied by dozens of BEDBUGS. I work for a company who travels often and stays in many hotel rooms a month. Never since I've worked here booking rooms for our guys have I ever had an issue with bedbugs until this place. One of the guys staying in the room woke up in the morning covered in small bedbug bites. Unfortunately for them they were running late headed to a very important job so they had to grab their stuff and go. Unable to notify the front desk of the issue or even so much as check out. But before they could get to their job, they had to make a stop at a local store to restock all of their clothing and luggage which was a huge inconvenience considering the circumstances.

My son and I drove over 8 hrs for a funeral. Found the Comfort Inn. We stayed there long enough to sleep and shower. I get home and see a overcharge of $50 and the place looked a mess. We were too tired to care but should have never been overcharged for something that we did not take. I call the hotel, the lady hung up on me to start with in the middle of pulling my account up. She was rude and accused me of stealing a towel and wash cloth. Then tells me I could call the next day and speak to housekeeping. Why not management? I call the corporate office and cannot get an answer. So now I'm out of $50 dollars because of some ignorant people. I will never stay at another Comfort Inn. Worst experience ever. I still have receipts if corporate needs copies. Would really appreciate my money back for the overcharge.

No Knowledge of Pay Rate from the representatives. We were sadly disappointed in the different room rates and nobody could tell us the exact reason why. I asked to speak to the manager and she/he must have refused because it never happened. Will probably not stay there again.

I wanted to leave my car (Park, Sleep & Fly) at the Comfort Inn Oakland. Couldn't make the reservation online so I called the reservation line. Rate for departure was $339 and for return was $114. Agent put in my record that I would be leaving a car. Checked rate online on Sunday and it was $234 for departure date. Checked on Tuesday and rate was $149. Emailed a guarantee best rate form to Choice and received reply that the guarantee only works if you book online and if the rate is from a competing site. Called hotel and they said they would honor the $339 rate + $50 for parking my car. Remember online rate for same date is $144 and the online park and fly rate is $189.

I checked in late Friday night and was very tired from driving 6 hours straight after a long day at work. When I arrived they put me into a handicapped room, in which I felt bad for several reasons. One the room was dirty and the room had a bad smell. So I asked to be moved to another room. After all of this I was just ready to get some rest. When I woke up and went to the bathroom to take a shower the tub looked so disgusting I couldn't imagine get into it. The shower head had rust on it and the bathroom door knob had some white paste around it. The toilet seat was much larger than the toilet and was ready to fall off.

I called to reserve a room and was informed that there were rooms available. My options were an executive suit for $150 a night or Jr. Executive suite for $130 a night. There were a group of us who had reserved a block of rooms and I was informed that the block of rooms were booked and these were the only rooms available. I asked if the above mentioned rooms could be added to the block of rooms and at this point Kyle, the person I was talking to said no. He was condescending and rude. I then asked if there were any other rooms available that could be added to the block of rooms and was again, rudely told no, if I wanted a room, the suites were all that were available.

We reserved a room. Got our key, went to the room, opened the door, scared the crap out of the young ladies already in the room. Got another room, also was already occupied! Third room, only ONE bed for three people! There was a SMALL sofa bed in there that looked like someone had peed on it. Huge stain! We were sent to 4 rooms in all. The bathroom fans do not work. Not enough towels and what is up with the HALF pillows? Glad I brought my own. The hallways, elevators and rooms smelled like a dirty vacuum! This place is going down. The place was filthy and the people that work there have NO clue. Very unprofessional. We used to stay here every time we were in Phila. NEVER again! We will be in Phila. again in DEC. for a football game, reserved another hotel.