Comfort Inn Reviews

We ended going to Cabela to purchased some clothes because the soap did not completely wash out. I am unhappy with whole event because of the inconvenience. The manager did give us some reward points and AJQ did what he could help. I had to tell them to put a sign on door to let people know the washer was not working.

I checked the floor looking for wet areas. That's when I found moist spots along the wall/carpet areas and between the bed carpet space. There was crumbs, dirt, popcorn kernels, cleaning sprayed that had dried along with wall spaces. The room was unclean!!! I began checking other spots in the room. Microwave, counter space crumbs, sticky residue, the desk chair had some sort of yucky film on it, rusted, unclean, clusters of dust in the air vents, white, flaky spots all on the lounge chair. I smelled too and was broken.

I literally took a towel wiped the floor and YUCK 🤮 INSTANT BLACK AND BROWN FILTHY ON THE TOWEL. The shower had hair in it, dried soap, it made bubbles when I turned on the shower, the handle was rusted and needs replacing. Under the bathroom counter it was dusty, I took all of this along with pictures to the front desk and discussed my issues. She asked if we'd like another room, I stated yes. She never apologized for the uncleaniness of the room. She said I can put you on the 2nd floor. I said I need a first floor room close to the main exit due to issues with leg and foot. I was told none were available. We went upstairs and the room I was shown was also dirty. Visible lent balls, dog hair on the TV stand and it smelled so unclean. I said, "No this is unacceptable, how do you think this is ok for your guests? Can you call the manager and request a refund or discount?"

We left to tend to family, I called asking about a refund or discount. The previous front desk clerk never wrote down my information nor complaint, the manager was then called and he refused to provide a discount or refund. He said on the phone there was nothing he could do. After driving back by the hotel to see if the hotel was full, there was 7 cars on the property. There was rooms 100-110 on the first floor. The hotel needs revamping and damaged items need to be replaced. If there's no one to clean properly, contract a cleaning service to do it. Charging someone $145.00 a night for an unclean room is absolutely ridiculous and robbery. Poor housekeeping manners. Who knows what all that filthy was in that room. I will be submitting a full report with proof to the Texas DHSH . This is unacceptable and have never experienced this at other Comfort Inn locations.

I was so scared for my life. I call Choice Hotels and police and they heard everything but when officer Sandy came he did nothing but put me in more fear when he started flirting with the rude front desk guy as if they planned it. I had to call another officer and asked another guest to accompany me for my safety to get my refund and leave property safely. I never experienced anything like that at that hotel and can't believe the guy threatened me and the police just agreed with him. I gave the man my name and told him who checked me in and he lied to police stating I lied and didn't want to cooperate with him when I clearly did when I was in my room when he opened the door and started threatening me to leave. I was running the shower about to bathe and he just rudely bust in my suite.

Worst experience ever and because of that alone is shy I would never book there again. Some people are just extremely disrespectful and that guy scares me. Sam ** never treated me in such way nor did the rest of the staff. Just that disrespectful ** man with the glasses who acts as if he owns the place and don't rent to local ** woman. His words, not mine. Locals do not rent here if he is there. Not safe environment.

When I went to this room, the door was cracked open, not closed, so I slowly opened the door to make sure something else was wrong. I looked around and it seemed ok to stay. Since it was only me and I wasn’t going to be there much, I stayed the night. The next morning, I took a shower and the faucet was very rickety and there was only shampoo there, no conditioner, it was empty. I took all my stuff with me as I didn’t have a good feeling of leaving anything in the room. The next night I brought all my things in with me along with dinner and went straight to my room. My key card didn’t work, had to go back downstairs and the same guy was there, and he had to activate the card again. Brought all my stuff back to the room, ate dinner, went to bed, and left the next morning. Needless to say, I will not be staying at a Comfort Inn again.

When I asked why, we were told it was because guests “take food upstairs and waste it.” Instead of letting my sick 4-year-old bring two tiny handfuls of dry cereal to the room, they wanted us to throw it away — which makes no sense if waste is supposedly the concern. Then the GM got involved and called my husband over. He was extremely rude and told my husband to walk over to a sign about hotel policy, insisting he get closer to it as if he couldn’t read. Then he told my husband to step aside. My husband waited, thinking they were going to continue the conversation, but when he walked back over, the GM started yelling, asking why he was still there and suddenly said, “You have 30 minutes to get your stuff out, I’m calling the police.”

We were not aggressive, rude, or causing a scene. We simply asked why our child couldn’t bring dry cereal upstairs and complied with what we were told. Yet we were threatened with police in front of our three small children and forced to rush, pack up, and leave at 8:30 AM, even though checkout wasn’t until 11:00 AM. Yes, we did receive a refund for the second night, but considering we were forced to leave early that morning and didn’t even get to stay through checkout time, we should have also been refunded for the first night.

The entire reason for booking two nights was so our daughter could enjoy the pool for her birthday weekend, and that was completely taken away. Corporate was no help and basically told us to take it up with the managers — the same managers who caused the issue. This completely ruined our daughter’s birthday weekend. I have never experienced anything this extreme or unprofessional from a hotel. We left shocked and upset and would never stay here again.