Comfort Inn Reviews

I don't usually write a review but I think most people would like to know. Recently we stayed at Comfort Inn in Wilson NC. We were surprised that the swimming pool had a lot of black mold in the side of the pool, disgusting and not healthy! Also the room was fine but the bathroom had a lot of problems. If you took a shower, some kind of stuff was on the drain, the bathroom sink was cracked in the middle.

Got this room for Comicon. Expedia had an error and cancelled. This hotel wouldn't sympathize, wouldn't refund, wouldn't give me a room, and made me eat the $400 that I lost through them. They are not kind people, don't care about their customers, and only care about the bottom line. I travel through Expedia all the time, there is nothing they can do to help me either. FIND SOMEWHERE BETTER THAT CARES ABOUT THEIR CUSTOMERS.

Upon checking in was told the elevator does not work. I explained that I had booked a mobility issue room and needed 1st floor if elevator broken. They denied. My 81 yr old mother had to be aided every time we took stairs. After 2 days of our 3 day stay she could no longer use stairs so we checked out. This hotel was dirty, shopping carts with trash in front of side entrance door, workers barely spoke English and difficult to communicate with. All I'm asking for is a credit for the 1 night we had to leave early.

We stayed at this so called 3-star Comfort Inn in Westampton, New Jersey from July 4 through July 6, and it was one of the worst hotel experiences I've ever had. It was a total disaster. From the moment we arrived, the stay was a nightmare. The property was poorly maintained, cleanliness was unacceptable, and the room did not meet even basic expectations for comfort or hygiene. The overall condition of the hotel made it difficult to relax or enjoy our trip. We were made to take towels to the lobby just to exchange it. Of course no room service!!

Caldwell, Ohio, is one of the best hotels I've ever stayed at. The management and staff saw to our every need and then some. I look, in the future, to staying there again and would not even consider staying elsewhere in the Caldwell area.

Stayed at Comfort Inn in Sydney Nebraska… I used their washer; it stopped working, and I contacted a young lady at the from desk. Let her know there was something wrong with their washer. She didn’t know how to help me… said she was new. So a gentleman AJQ, came into the laundry room. He stayed with me till the machine started working again. He left. At the end, when the machine stopped, my clothes were soaking wet. I decided to put in dryer. My clothes did not dry even after I put more money in, hoping they would dry. They did not. I informed the lady and AJQ. I asked to talk to the manager. Was informed she would be in tomorrow morning. AJQ did refund my money but I was very happy. I did speak with the manager and let her know of my situation. She offered to dry my clothes but it would have been helpful when it happened.

I stayed at Owensboro Kentucky hotel. It smelled like mold, had old furniture piled in halls and had someone clothes hanging in closet.

Comfort Inn 2075 Barrington Road Hoffman Estates IL. We had a missed connection at O'Hare as a result of the airline and had to be put up somewhere. The airline arranged the hotel and ride there. The accommodations were adequate clean and quiet. The staff however was quite good. We would like to thank ** who was on at night and ** when when we checked out. Both were quite personable and good representatives for the Inn.

DON'T STAY HERE!!! Our experience was a 1 out of 10. We were there in the area due to a last minute family emergency that required us to be close to family in the area. After a 6hr drive, we arrived, checked in and noticed the emptiness of the hotel, the water in the lobby container looked dirty and the floor wasn't really clean. It was noticeable, for it to be 330pm there's no reason for the area to look unclean. We got to our room, kinda refreshed from traveling, I put my little one on some footies when they took off their crocs. We had been there about 20 mins and I came out the bathroom and noticed my little in the bed and the bottom of their footies were filthy and moist. I thought had they spilled something from the sippy cup and stepped in it but they were still in our cooler.

This is for the Comfort Inn in Bathurst. Very disappointed. Room was just ok. We went down for breakfast at 7 am. Nothing was set out. Asked the desk help. Apparently the worker was late. We are now 20 minutes late and to prepare the food probably looking at another hour. Totally unprofessional. It was the worst time and the lady for the Comfort Inn in Bathurst.

The room was very nice, clean, and comfortable, and the breakfast was excellent. However, what truly made our stay memorable were the three outstanding young ladies working here: Mary, Gabrielle, and Yanna. During our trip, we met many wonderful people, but these three stood out above everyone else. Their friendliness, professionalism, and genuine warmth made us feel welcome from the moment we arrived. They consistently went above and beyond and always greeted us with a smile. Comfort Inn deserves tremendous credit for having such exceptional employees. Mary, Gabrielle, and Yanna transformed what would have been a very good four-star stay into a ten-star experience. They are a tremendous asset to your hotel, and we hope their hard work and dedication receive the recognition they deserve.

My most recent experience with the Comfort Inn hotel was terrifying. I was welcomed by the owner who was not the issue with kindness until 3pm hit. Staff was always kind until the tall ** man with glass showed up for his shift. He ran up to my suite, opened the door and demanded twice for me to leave without reason and assumed that I didn't pay and always do when I book there with my debit card. He stated nobody supposed to be in the room when the owner made my reservation before he got there. He stated if I didn't leave I'd be thrown out and that they don't rent to young ** people from Savannah and threaten to call police if I didn't leave.

Comfort Inn & Suites Cincinnati Eastgate in Cincinnati at 4421 Aicholtz Rd. Worst experience ever. When I first got there, I had to wait 15-20 minutes as no one was at the front desk. The hotel had a very industrial feel and it smelled like an oil changing location. The carpeting was very old with some places coming up. I got my room key and went to my room, opened the door, and there was things on the dresser drawers, seemed like someone was cooking something, at a glance, it looked like a room with a double bed when I requested a king bed, and I think someone was in the bathroom moving around. I was shocked so I quickly closed the door. I went downstairs and informed the attendant of what happened. He said sorry and got me another room.

Absolutely awful experience at Comfort Inn & Suites. We booked a 2-night stay to celebrate our daughter’s birthday, planning to let our kids enjoy the pool all day Saturday. Instead, we were treated horribly and kicked out over a small bowl of dry cereal. After our first night, we went to breakfast. My 4-year-old daughter had a small bowl of dry Froot Loops (no milk) and started complaining that her stomach hurt. She wanted to save them and take them upstairs to finish later. As we were heading to the room, the manager loudly yelled at us that we couldn’t take food upstairs. Another manager then told us it was fine, so we started walking again, only to be yelled at a second time and threatened with extra charges if we took the cereal to the room.

I have stayed at this location for years now and they service has been consistent with what am going to say. My most recent stay 4/13/18/26 at the Comfort Inn in Memphis Tenn. Front Street was very pleasant, delightful and comfortable and very clean. The staff from the front end to the cleaning service were just great. The ladies in the breakfast area were just wonderful, fun and pleasant. The front desk ladies were the same. My hat is off to Lesile, the front desk manager. I had a situation that needed to be handle even though she was not in at the time however, the worker Earlean contacted her, and the situation was handed immediately. Thank again to the bellman. I believe his name is Darrell, he is always so kind. May God bless them all. _ S. **

There is no pool, they have couches in the rooms but it’s not a sofa bed which is stupid. The tv is super small. Horrible decor. :(

7737 Kingston Pike, Knoxville, TN 37919-5519

Feb 14, 2026 we booked a room at the Comfort Inn, O Fallon IL. Upon inspection of our assigned room 221 I found the toilet in gross disrepair. There was human waste found in the bowl itself, there was no way to flush as there was no water in the tank. When this was brought to the attention of The Hotel Manager, I was refused the refund and there was at the time no maintenance on site. Consequently, I have made subsequent calls to speak with the property manager. He or she refused to return my calls. I have called Priceline as well, this too has yielded negative results as well.

We left Maine headed for Florida. Our first stop was at the Comfort Inn located Bowie Maryland. Nice place. Our next stop planned was Comfort Inn located in Kingsland GA. We booked through Priceline. We inadvertently put our reservation date in for Feb 27. That date was not correct. We need the reservation for Feb 28. Now you would think all we needed to do is call Comfort Inn and ask them to change to Feb 28. Well not so easy. Comfort Inn said to go through Priceline. We went to Priceline and they said they could do but they would need ok from Comfort Inn. Priceline agreed they could change date if Comfort Inn said ok. Priceline called Comfort Inn and Comfort Inn said no. Ok I get it. Comfort Inn and Priceline are having a size contest. Remember Comfort Inn who really gets hurt here. It is the customer. Ok.

They know how to do it in Kansas. This Dodge City Comfort Inn is the best I’ve ever stayed in. The pool was warm and clean, even the walls and ceiling. Everything looked fabulous. The gym was exceptionally clean. The breakfast was perfect, fresh, delicious, the rooms are very clean, the stairwells, the hallways, the elevator, the lobby. Everything‘s clean and fresh and well cared for here. I am in awe. Thank you so much Comfort iSuites in Dodge City KS, You revived me! You

I stayed at this motel for 4 days. I noticed little things getting gone, missing like my makeup brush, a few bucks I had in the drawer, food, and the 3rd day I specifically put a iPhone somewhere. It was gone that evening. I took my concerns to the front desk whose name he wouldn't give but later found out it was Joel. I expressed my concerns on how this must be effecting a lot of people but no one's coming forward. He checked to see who was in that room those days and came to say the lady's name was Tammy. But a lady also by the name of Casey checks the rooms behind all housekeepers. Not to mention they have unprofessional maintenance guys who go outside on their breaks multiple times to smoke **. You can smell it out by the pool. My items of course wasn't returned and I was told they have signs stating there not responsible. I will never stay here again.

This will be my 1st review done on a motel. I stayed at a Comfort Inn this past weekend in Wildwood, Fl. Upon arriving, we were met by a gentleman who was very professional. I was very happy to be there. Next morning is where the downhill started. I believe the manager is a onsite manager. She came out in slippers and hair was all over the place. We were there for almost 5 days, our room never had room service come and freshen up our room. We had to go to front desk when we needed towels, just throw your dirty ones out your door on the floor. Someone will pick them up.

I recently stayed, Saturday, February 7/26 at the COMFORT INN and CONFERENCE Center in Toronto. (240 Belfield Road) I received a complimentary voucher from AIR CANADA. I just wanted to share my dissatisfaction with the cleanliness of my motel room. I took several photos to verify this. I've stayed in many Comfort Inns over the years and I was very disappointed at the state of the room. It was late and I was exhausted from the delays and rushed the next morning and was unable to address it with the manager as theirs was a busy entourage of people returning their keys and at the front desk.

Missed a connection at O'Hare and had to stay over night. Comfort Inn 1300 E Higgins Rd, Schaumburg, was first on the list offered by the airline. Got the confirmation number. Went to an exit then called to request airport shuttle service. Could barely understand the person who answered the phone, she kept asking if we were at the domestic or international airport. The person doesn't know that O'Hare is an international airport? Then were told they only pick up at door 5E. Went there and waited about 30 minutes. Never saw their shuttle. Tried calling, no answer three times. Finally got an answer on the fourth try 1hour after first contact. Waited another hour. Even gave name and phone number (as requested by staff) so shuttle driver could call when he arrived. Call never came, shuttle never came. Cancel reservation and had to spend the night in the terminal.

Absolutely the worst hotel stay I’ve ever had. I should mention this is the first hotel review I’ve ever been compelled to write. Upon arrival, the parking lot was an absolute sheet of ice and no sand/salt was down. We literally took our life in our hands trying to get from the car into the building. When we checked in there was pink make up on the toilet seat and all around the vanity. We said nothing and just cleaned it up and went about our business. It wasn’t until the next morning after showering that I realized the hairdryer was broken. Mind you, we are in the mountains of the Poconos in Pennsylvania, and the temperature outside was in the teens, so leaving the hotel with wet hair was not an option. Attempted to call the front desk to request a hairdryer, and the phone in the room had no dial tone. Traipsed down to the front desk to request a hairdryer and was met with a blank stare.

This review is for the Comfort Inn located in Arlington Heights, Illinois. I'm writing this review as unemotional and drama free as possible to warn people that this particular location does not comply with health codes nor will your most treasured personal belongings be safe here. I booked an extended stay here ironically because I had to break an apartment lease in Chicago due to black mold. In late May I checked in and they gave me a fairly decent room which included a nice balcony for my pets but after 28 consecutive stays I was forced to move into room 238 which I can confirm has mold because the ceiling and walls were peeling and I suffered migraines and my pets were vomiting which is not common unless you're exposed to black mold. The room they relocated me to had no phone, peeling walls, a run down bathroom with a broken toilet with cracked seat, a clogged sink and slow running clogged shower with mildew in the grout tiles.

I have been staying at the Comfort Inn on commerce rd in Hamburg NY the first weekend in November every year for about 25 years. I’ve seen some decline over the years but it’s been clean and convenient. However this year (2025) we had a closet door fall off the wall and onto us, the tub has a huge crack in it, the refrigerator didn’t work, and the toilet plugged. So I picked up the phone to call the front desk only to find there was no cord between the handset and the base. So I went to the front desk and was handed a plunger. Not their job. I HAD TO PLUNGE THE TOILET MYSELF!!! That was it, I will not stay there again. Don’t care how much it costs. I will not be back. I asked for a discount but did not receive one. Left messages for the manager and was never contacted. Customer service is not a priority. He had left for Miami for the Bills game. I understand but was never contacted when he returned. Will not recommend this motel to anyone!!

I booked my room at Comfort Inn on Riverbend Ln in Germantown, Wi. using Trivago. First and last time we will use Trivago. I hit the edit button to add a extra night and instead of adding it created a new reservation. We called customer support twice so they would cancel the extra 2 nights. All they did was blame Comfort Inn saying they would not allow them to cancel. And finally telling us we would have to contact them ourselves for a refund or credit. Our stay ended up costing us an extra $171.36 for 2 nights we did not need.

I checked in at Comfort Inn and Suite at 6010 Macon Cove Dr on November 8, 2025 our Holy Convocation. It took me about 1 and 1/2 hrs to check in. I swiped my card once and money came off. The front desk clerk asked me to swiped it again and it was decline. Cash app and the hotel finally got me checked in. Cash App paid them and I paid Cash App. Comfort Inn still have my card pending for $154,19 in which, I can't get before December 9, 2025. The manager came out and told the clerk if after 3:00 pm if customers didn't have reservations, the rooms just went up $79.00. I've talked to the hotel 2 times since my reservations and they still claim they only charged me once.

I stayed at the down town salt lake city location twice in the past few months and my experience was good for the most part. I did have an issue with the noise in the room the first stay and I wasn't quite sure what it was coming from. I actually took a video of the experience it was as if a train was going through under the floor and it kept me up so I requested a different room and slept very well and awoke refreshed. The peace was evident in the night hours and in the morning, that is really all that matters to me when I choose a hotel. I checked out the next day and forgot my wallet, I went back about an hour after check out and the front desk guy had it, he said the housekeeper found it and everything was in tact!!!

I always stay at a Hilton branded hotel as customer service is usually so high on the list of business practices. My mother, sister and I stayed at this hotel in route to visit her sister in Hospice care. We brought in small carry-on bags and nothing else. Reviewed my American Express bill and was shocked to see a charge I was not familiar with. Called hotel and they indicated it was for a PET CHARGE. I do not have a pet, nor did I bring someone elses pet along for a 10 hour drive to visit a facility where pets are not allowed. The lady I spoke with advised there was pet hair in the room. I do not have any idea how, unless left by previous occupant. We did not notice, however were in bed within 10 minutes of arrival. She advised that the only thing they could go off of was they saw hair.

This hotel is just barely satisfactory. The walls are thin so you can hear your neighbors talking and TV and dog whimpering! The carpet has stains and the breakfast area carpet was very bad! The bathroom had hair and dirt around the baseboards (not ours!). There were two blood stains on the comforter (eww!). And the bathtub drain does not drain! Thankfully we were here only one night.

Hello. Now that I have time to write this review. Let's get start. So I made reservations either the 21 of November which is my son's actual birthday or I could have booked the 22nd of November but that's besides the point. Ok. Everybody knows that there's no smoking in hotel rooms that we already know. Well I checked in at Comfort Inn and Suites on November 22 2025. Upon arrival she explained the policy on what they don't allow here. Ok fine. The whole reason for me getting to hotel was for my son, a few of his friend and siblings to meet here then go to Bricktown. No one was staying in the room besides the people that were listed. So my son and two of his friends with downstairs to meet another friend to bring them upstairs until a few more friend showed up.

I stayed at one in Weatherford Texas. Money was taken out of my checking account even before I checked in. Was not told, was for a hold. When I registered, was charged on my debit card 5 times. Said it was not valid. Had to call my bank to tell them it was. Very dirty room, charged $165.00 a night. Had to let management know that room was filthy. Took shoes off, and bottom of feet turned black. Showed manager my towel after I had to wash feet. No soap to wash in shower. They said I was to use small bathroom soap by sink. I told manager as I left. I should’ve had a reimbursement for very dirty room!

Hotel manager had overcharged us during check-in....he said he made an error. And....we supposed to get refund for no-breakfast...due to dining area renovation project. Hotel manager - during our September 19 early-morning check-out ( to go to airport to fly back to USA ) had promised that we will get refund around 36 euro to my credit card "...before we will land in America...".

Room not cleaned well, downstairs bathroom had stuff all over the toilet seat and floor, has bedbugs (saw the dead eggs on side of headboard), lobby a mess especially after breakfast, and they only have eight parking spots so you have to go park at the hotel across the street to get parking.

Went to Champaign Illinois in August. From Expedia it was $278.84 two rooms, 1 day. Called hotel. There were no rooms under my name. Only had a one king bed and one room with 2 queen beds. Worried so ordered them with another booking $636.56. Thought it was 2 rooms, two days. Day of being there Expedia ordered them. They canceled and gave $263.68 back. But Comfort Inn took out $260.75 x 2. Told they received the $636.56 from the booking. I paid $1,158.06 for 2 rooms for 2 days. I feel I've been lied. Won't go to this hotel.

I chose this hotel as it was slightly cheaper than the surrounding hotels. Now I know why. The bed was hard as a brick. The pillows were lumpy and I couldn’t fall asleep because of how uncomfortable I was. This was my first experience with a Choice hotel, and I will never go back. I will stick with either IHG, Hilton or Marriott.

I stayed at the Comfort Inn Pocono Lakes Region (Lake Ariel, PA) from August 9–10, 2025, and had one of the worst experiences I’ve ever had with a hotel. During my stay, I was charged $159 for a “disruption fee” because my baby cried. When I reviewed the hotel’s written policy, I found that noise fees are only referenced for pets, not children. Despite this, the staff repeatedly compared my infant son to a pet, which was both inaccurate and inappropriate.

I booked Comfort Inn based on its 8.5 rating on Expedia on July 24-28, 2025, expecting a decent stay for my work and family trip. What I received was total exploitation. The elevator was broken, forcing me to carry luggage up and down stairs. Room service only came on the first day—no cleaning or fresh towels afterward.