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Reviewed Aug. 21, 2023
We stayed at the Comfort Inn & Suites in Asheboro North Carolina on August 8th. The room had a bad odor. We were told that the door was hard to open so the check-in person said she propped it open for us before going to our room. The hinge to the door was busted like someone had kicked the door in. There was a homeless camp behind the hotel with all kinds of shenanigans going on during the night. There were people in parking lot the entire night with cars driving to the back of the hotel with people meeting them with backpacks. We were told by a guest at the hotel to watch our backs. We were truly disgusted and would never recommend this hotel ever. Also, I wrote an email to Comfort Inn and was told to take it up with the Management at that Hotel. This hotel should not even be considered at all if you ever travel through that area.
Oh no, Teresa. We sincerely regret that you did not enjoy your recent visit and that the hotel did not reach your expectations. All of our valued guests deserve a peaceful and safe environment to ensure a pleasant rest. Therefore, we would like to investigate this further. Please send us a private message with the name on the reservation. Also, if you are a Choice Privileges member, send us your account phone number, email, and home address. We hope to hear from you soon. -Josh
Reviewed Aug. 2, 2023
2. It was dirty
3. It had roaches. I killed one on top of the tv stand.
4. It was horribly humid and stale. This was clearly a known problem because there was a dehumidifier in the hall but the room was not dehumidified.
5. There was rust and fraying carpet indicating that it desperately needed an update.
Breakfast was the usual continental breakfast, not my preference but some people like it. The people that waited on me were friendly enough.
Thank you for bringing this to our attention, Gina. We regret to hear about the terrible experience you have gone through. Please know that my team and I are only one step closer to finishing reporting this matter to the internal parties involved. We kindly ask you to send us a private message with the name on the reservation, along with your email, phone number, and mailing address. We appreciate your time and hope to hear from you soon.Vilma
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Reviewed July 23, 2023
Comfort Inn Cambridge, Ohio is a joke. Avoid at all cost. They advertise a pool and a hot tub but they are both closed and have been for many months. Our bathroom was filthy. The bathtub actually had holes in it, the wallpaper was peeling, the doorknob had a brown layer of crud on it. Very unhappy that this hotel cheated me. The promised hot breakfast was non-existent. The eggs and sausage was empty and the attendant did not refill even though breakfast was supposed to go another 30 minutes.
Reviewed June 9, 2023
I had got this hotel through my school NSCS (National Scholar Collegiate Scholars). Hope my school removes them too from advertising and selling. I got a room for June16-18. I called in advance to cancel. The Manager Ana ** had agreed to the cancellation as long as they kept 10%. Well after a week passed by saw no account activity of refunds. I called back on 06/09/2023. Manager changed her mind. Tried to contact hotel no where to be found. Funny manager never around. I was unable to make this trip due to an illness. They reaped me off out of 248.00 dollars. More like Scammed me out of money. I would not do business with Comfort Inn because if you have an emergency they do not care. They will suck your money out of you. Do not get a room from this hotel. This people will suck you out of money.
Hello, Sandra. We appreciate you taking the time to leave your impression about our program. We regret to hear you encountered issues with your reservation and would like to address your concerns to rectify the situation. We kindly ask you to send us a private message with more details about your experience, along with the hotel address, date of arrival, and name on the reservation. Please include your email address, phone number, and mailing address. We hope to hear from you soon. -Vilma
Reviewed June 6, 2023
Filomena (housekeeping supervisor) is a great person. She goes out her way to help me always. The new breakfast is awesome. Delicious. I have stayed here like 5 times in less than a year and I always feel welcomed safe and happy. The cafeteria lady is very sweet and all the girls (housekeepers) are sweet and very nice and very polite. 100% great review And I also noticed it got a new owner. Yes thank you for saying, "Morning." It meant a lot. Make sure to thank Filomena, Ruben, Azhuel any way. Yes everyone was very nice and helpful. But please don’t forget Filomena. Thank you again. My family thanks you and I will most definitely recommend this hotel to all my friends and family. Till next time. Sincerely Lee **….
We feel so glad for these kind comments, Lee. It's great to know you always enjoy staying at this property and are satisfied with the service provided. These experiences are certainly the ones we want for our valued guests. Allow us to share your feedback with the hotel's management team; to do so, please send us a private message with the full name on the reservation, arrival date, and the hotel's exact address, along with the reservation holder's mailing address, email, and phone number. Mei
Reviewed May 27, 2023
Do not stay here! Absolutely horrible and disgusting. We arrived Friday evening 5/19 and checked in. Elevator rattled all the way up to the 6th floor. I walk into the room and there was a horrible stench of acetone or paint? Very chemical like. There were holes in the walls, stains on the floor & a weird all over stain on the balcony window. I requested another room and everything was decent enough for the night.
We left for a funeral at 8am 5/20. When we came back around 10pm. We walk in and are told the elevator is broken and that we will have to walk up to the 6th floor. If that wasn’t annoying enough, when we finally got to the top floor, there was a fire alarm going off. We tried to call down to the front desk for 10 minutes to see if it would be shut off (because we didn’t want to walk back down 6 flights and back up). The phone went right to a busy tone every time before we finally gave up. We decided to just gather our things and check out. We had to spend $200 to get a last minute hotel and because it’s Saturday at 10pm, most things are booked up so we had to drive 30 minutes just to get a decently priced hotel.
In addition there is a $100 security deposit. Why? The hotel is already in horrible shape, if someone were to smoke in a room or leave holes or stains it’s not like the hotel would fix them. They’d just put new patrons in the same damaged room and collect their money. Avoid this hotel at all costs. Just spend the extra money to stay somewhere else.
To top it off, the hotel did not properly check me out Saturday night. The young man at the front desk said he checked me out and to call Hotels.com to contact Comfort Inn to be refunded. Because the young man did not actually check me out when I returned the key and checked out Saturday, the comfort inn At Largo, MD is refusing to refund the second night of the stay (which was not completed due to their own negligence).
Also, when trying to call to get my refund, whoever was working 5/24 flat out called me a liar and said I didn’t check out Saturday and that the alarm was not going off. I have been trying to have hotels.com come to a resolution with the hotel but they will not admit the alarm going off or that I checked out, despite the fact that they can check their own security cameras and see both. Absolutely terrible, and I will be recommending everyone I know against any Choice Hotels property. Hotels.com and Expedia as well.
Hello, Mina. Kindly note we sent you a private message. Please check it whenever you are able. -Kathy
Reviewed April 4, 2023
Terrible experience. No hot water, shower door broken. Wouldn’t move us do anything. Paid over $350 one night loud. Persons partying. Just wanted to sleep. Had been up all night travelling. Hotel would do NOTHING! Came home. Contacted the supposed General Manager-for Comfort Inn & Suites Ubaldo **. All he said was “sorry to hear that“. Did NOTHING! I have stayed in many Hotels and trust me a Comfort Inn is not a hotel that resolves issues. You definitely do not want to waste your money here. Many Hotels resolve issues. This hotel/company only wants to take your money and say sorry. I’m a Hilton traveler. Won’t make this mistake again.
This experience incredibly disappoints us, Pamela. Noise and below-par amenities are certainly not part of what we want to provide to our guests. The saddest part is the answers and inadequate assistance you received. Allow us a chance to earn your trust back and change your impressions; please send us a private message with the full name on the reservation, arrival date, and the hotel's exact address, along with the reservation holder's mailing address, email, and phone number. -Mei
Reviewed Feb. 21, 2023
We had a great time, and the staff was nice. We will be back. The weekend of February 18th, we stayed only one night. We had 10 guests, and the staff was so accommodating to us. The pool was opened and clean and the breakfast was a HIT! We will be back :).
Great to know this, Tacora. My team is glad that the staff provided you with an exceptional experience and that you have enjoyed the amenities. We want to share your comments with the hotel's management team; to do so, please send us a private message with the full name on the reservation. Also include your mailing address, email, and phone number. Awaiting your message. -Mei
Reviewed Jan. 16, 2023
Comfort Inn Hazelwood, MO refused to honor the quotes I was given and raised the rates, so I filed a dispute with my credit card company. Comfort Inn then offered proof that I agreed to the quotes using forged initials and never gave me copies. Rude and unprofessional service.
Reviewed Jan. 14, 2023
Confort Inn, Brantford Ontario. My daughter and I went to Brantford for a rugby tournament. We stayed from Oct 14-16, 2022. When we returned home on the Sunday, both of us were covered in bed bug bites. I contacted the Inn right away to get the room shut down, I also asked for confirmation that they have the room exterminated. The area supervisor contacted me, saying that they'd refund my stay and provide the top 2 requests in writing. It's the middle of Jan and I still have not received a refund or the written letters. From Ottawa
Hi, Danny. Thank you for contacting us. We're beyond disappointed after knowing what you and your daughter went through. What you've described isn't the experience we aim to deliver to our guests. My team and I'd like to assist further and alert the appropriate parties for corrections. To do so, please send us a private message with the confirmation #, name on the reservation, and arrival date. Also, if you are a Choice Privileges member, send the mailing address, phone #, and email. -Ray
Comfort Inn Company Information
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