Comfort Inn Reviews

The staff wore seemingly unclean clothes, the breakfast bar attendant had a permanent scowl and her apron was dirty. The night desk clerk wore two different type shoes, he was not friendly. We were told because of the double booking we would be credited $30. We were not. A new bill was generated and printed with a new charge of $82, which didn't show the credit. Our bank account was charged $120. Never again. We called to speak to a manager to settle our disputes, we got a voicemail with no call back and still have to pay the $120 at this point. Can't settle disputes if they won't call. This is reason we are on CA's.

Mr. Chirag **, Manager basically told the CSR that she didn't know what she was talking about. I not only want my funds release I am asking for compensation for the inconvenience for my funds being held which affected me paying my other debtors. I am contacting corporate today to address the POOR customer service, the rudeness, the condescending manner in which we were address by Mr. **.

I called your hotel in Franklin, IN at least 3 times and talked to someone at this hotel about the hold on my account. Yesterday Mr .Chirag ** called me about my concern - I am sure it's because of the poor rating that you received from me concerning the hold on my account. During the phone call yesterday I included the Customer representative from American Express on the line to confirm that Comfort Inn was still holding 79.18 on my account. Mr. ** was very rude to the both of us and continue arguing with the CSR even after she told him that there is indeed a hold on the account from the Comfort Inn and that it's been on my account since I checked out. Mr. ** even told the CSR that she didn't know anything because she worked in a call center. My payment for the hotel room has already been paid but still your hotel continue to hold my funds of which I needed to pay my debtors.

Mr. Chirag **, Manager was not only rude and very condescending to me but also to the Customer service representation with American Express saying mean and nasty things to her. I am calling corporate today to inform them of the inexcusable rudeness and the inconvenience that I experienced from the hotel placing a hold on my funds for over a week even after the room charge was settled. I find no excuse for rudeness and the unprofessional attitudes that I and the customer service represent from American Express experience. I expected a release of my funds along with some form of compensation for the inconvenience that your company cause me for the stress of holding unauthorized funds.

First of all they said that the second website had used the term "Standard Room" which was unclear whether it was a double or a queen room so they did not match. Second of all, (which was what they kept insisting on) was that the CANCELLATION policy was different, meaning on Choice Hotels the room was non-refundable but in the other website you could cancel up to 7 days before the check-in date and only be charged 50$. It was soooooo frustrating. It is NOT 'booking with ease' and they don't price match easily. To be fair though, I contacted the actual hotel and told the manager my situation and he was willing to cancel the reservation for a 25$ fee. Which was nice of him.

Our card was charged as normal on check out. That was two weeks ago. Today I check my account online, only to discover that Comfort Inn again charged my account for the same stay. When I called the hotel, the person insists that she did a credit and I should call my bank. When I checked with my bank, they advised that the hotel must do the reverse, as it was definitely a debit and not a credit. I again called the hotel, and she still insisted that it was a credit and "she will see what she can do about it." So, until a bulb goes off in her head and she realizes that she debited my account, I'm out the money that was charged. Worst hotel experience in my life. I will never recommend any of Choice Hotels to anyone.

Call down to lobby. Computer says it is a handicapped room. "Um, come up here, it is not." Low toilet, no handrails in bathroom, no handheld shower, no shower seat. Just a regular room. "All we have, hotel completely booked." Talked them into bringing us a shower seat. Still difficult, but can manage with help. They did have a list of places to see and eat with directions in the room. Saw one for Cheddars. Went there for dinner. Not there. Came back and desk clerk said it has been gone for about a year. Upon checking out, was asked how was your stay. Said fine except for the non-handicapped room. She says, "computer says it is handicapped." "Um, change your computer listing." Really need to educate staff on ADA compliances for service animals and room accommodations.

When I showed him the bug, which was large enough that I could distinguish its legs, he referred to it as a piece of trash and flicked it into the dark carpet. He offered me another room. I told him we were leaving and I wanted a refund. He told me to meet him at the desk. He initially said he couldn't refund me because I had went through Booking.com. With some reflection he decided to only refund me for the night I was not staying although I requested a refund on the bug infested bed also. Their rating on Booking.com was an 8.3 Very Good with 3 stars. I expected much better conditions and service. For the manager to expect me to believe that trash has legs was a complete insult.

After two hours, I called back and asked if she could give me the results, and she said that she was very sorry and that the maids found blot spots and remnants consistent with bed bugs (this only happens with mature bed bugs after my research). She said she would talk with her GM right away and told me that they would start the process to refund my stay, an admission of guilt, and they called an exterminator.

Meanwhile, my home in MN now has bed bugs, as they are well known for crawling into suitcases and travelling across country. After more hours of research, the only remedy is to hire a professional who brings in heavy duty equipment to heat your house to 130 degrees or more. The extermination process cost us $2300 after getting multiple quotes. As a follow up with the hotel, I wanted to be reimbursed for the expense of using the exterminator, so I left messages (11:44am and 2:41pm) Friday for the General Manager through the front desk worker and was promised that I would hear from the GM on Saturday. With no words from the GM on Saturday morning, I called 3 separate times over a period of 6 hours (9:15am, 10:50am) all with promises by the staff that the GM would call me.

Finally, I was told on my third call (2:30pm) that the GM had left for the day and she told them that she had tried to call me but I didn't answer (I have no missed calls and have no reason to lie). In addition, the front desk worker I spoke with did tell me that even though I had never talked to the GM that she had decided already against reimbursement for my exterminator costs because I could not prove they came from the hotel. Remember, they already told me there were blood spots and remnants consistent with bed bugs, and they refunded me my fee, and called an exterminator - this is not a coincidence. When I asked if the other rooms were going to be checked for bed bugs, we were told that they would not be, because they had not had any complaints. Gross.

I was finally told to call the supervisor at 4:00pm CST on Saturday because she could be a decision maker. The first thing that the supervisor said was that she was familiar with my request, that there were never any bed bugs, and I don't have proof of any bed bugs. When I told her that her hotel had already told me that there were bed bugs discovered on Friday, and that is why they hired an exterminator and refunded my fees, the supervisor responded that she would get authorities involved because I was harassing her staff, then hung up on me.

Basically at this point, we are being lied to and avoided. They already admitted that there were blood spots and fecal matter consistent with bed bugs, hired an exterminator, otherwise, they wouldn't have refunded me my bill. With no other options, we are in the process of working with the Denver Health and Sanitation department and filing a personal injury report, as well as hiring a personal injury attorney. All we are looking for is fair treatment and reimbursement for expenses that the hotel caused.

If you are even thinking about staying here, I would urge you to find another establishment right across the street than to choose this one. Pay a little more if you have to! Writing a negative review and spending all day Saturday at the in-laws because of an exterminator going through my house is the last way to I want to spend my weekends, but at this point we have no choice.

By the way, if you are ever in this situation, know your rights. File a personal injury report with the hotel, call the county health and sanitation department who has to then check the entire hotel and notify all guests if there are bed bugs found, and talk to a personal injury attorney as you can be reimbursed for all expenses. Finally, take pictures and document the facts!

I am now being ignored about this after close to a month. I'm sick from lack of sleep because the manager of this hotel has decided to steal money from my debit account. And before anyone says it's simply a hold... A hold is never a double charge that stays on for a month. I cannot use the money to pay my bills. This affected my trip negatively, my family's vacation, and now my health. I do not know what else to do to get this hotel's attention. PLEASE do one thing right and return my money. You billed me twice and now have lied on TripAdvisor and hidden other reviews. My experience has now been horrible and not one person from this hotel has offered anything to resolve this.

The next morning when asked how my stay was, I told the clerk that I was exhausted due to lack of sleep. I mentioned the noise in the room above me and, more importantly, the lack of air conditioning. I clearly stated that it was too hard to sleep with the room as hot as it was. I heard repeatedly, "I'm sorry" - and at one point told the service man doesn't work on Sundays. Big help. The next time I travel through Boonville, MO, I will stay in the Holiday Inn.

I advised him that this is a fire hazard, and guest have to be able to have access to the doors. I said, "This is what you give your guest keys for." He said management told him too many people are coming in and out of the doors. The room was beyond filth, the carpet was never swept, the room smells like mold in the room. I will be advising the fire marshal in regards to the violations of fire exit doors, and the health department in regards to black mold on and in the A/C units. I guess the hotel does not see the seriousness in their matter. The FD said, "well you can check out of the hotel", and walked away. I followed him and asked him for the Comfort Inn Corp office number. He said, "well I don't know that number", and walked away.

The bathroom looked clean, but when you looked at the chipped tub and nasty baseboard it made me cringe. Sofa sleeper springs was broken so we had change rooms at 11 pm at night. They gimp that room for us at least or two of us would have been sleeping on floor. Check out, noticed closet carpet wet where my purse, suitcase and shoes were. Squishy wet. Notified manager and workers about all these issues and they were nonchalant about it all, so contacting corporate office. This place should have been closed during the major renovation.

Spoke to Roberta (manager) at corporate office. I was complaining about my previous stay and was given 8,000 points. I asked for the points to get a night stay near me in southern Illinois. I called hotel near me and they said I needed 16000 points for room. Roberta states the room I stayed at with horrible service was not 8000 point a night. I said they should have paid me to stay there. Roberta continued saying they can't give out over 8,000 points even though the hotel required 16,000 points. Such horrible customer service from a manager who should be trying to make my horrible experience with them right. They can keep their 8,000 points and I will never stay with them again and will recommend my friends and family stay clear of this chain.

My wife tried to sleep but got none due to the nasty place and the noise from the drunks. My wife was bitten 3 times that night and we are not sure if it was the spiders or bed bugs. We were checking out and thought we may have breakfast (dining area looked clean) but did not because of flies buzzing in the food. Could not even have a cup of coffee because the creamer was spoiled. Complained before and it done no good. We reported the window broken in 215 when we stayed in that room last year. Well it's still broken. We will go back to the UVA soon for my wife's treatment. We will never go back to that inn so if all others is full we will sleep in our car before going back to that nasty bug ridden place.

I called them the following day and asked to speak to the manager. They said he was gone for 1 month and no one was in charge. I ask for his name and they refused to give it to me. Then I have been calling Choice for 5 days and reservations says I have to talk to customer relations and they transfer me to a number which no one answers day or night for 5 days. I have spent over 1 hr. on hold and it is obvious that this is a stall. I have called every number I can with Comfort Inn and Choice and it is always the same answer… "I will transfer you to customer relations" and then I wait. This is quite a scam between these 2 companies.

So the manager gives him another card. He goes and checks it out and it's occupied. So he told the manager. Well, he gave him another card. So my husband goes up there and checks that room out and he walks in on teenage girls dressing. My husband was very embarrassed. So he tell the manager. Well, he thought it was funny. Well, it's not. So this is 9ish O'clock at night. My family is tired. So the manager asks us to go find something to do. Inconvenience me and them. Well, he found a room, we get in there and it was dirty. The ice bucket had moldy water standing in it and the toilet didn't flush. Kids slept on the floor because it was a downsize. We managed. We get up and go outside the room and it's hot in the halls. I'm sweating before we ever get to the elevator to go down for breakfast.

We get down there and everybody is sweating trying to eat breakfast. Not only my family but the families that were there. The staff were just sweating. People complaining how they booked these rooms a year in advance. I sent several letters to management with pictures and I still have not heard a response. I would like my money back of 96.00 it cost us to be miserable. I am very disappointed in the way the management, staff, handled our situation. He could have made a courtesy call to room 314 and request he change the sign. Instead my 9 year old and 11 year old has to go up and down the hall reading this. The entire stay was an inconvenience and just disturbing that those type of people are running a hotel like this. I really would like my money back and I have sent several letter, emails, to people and nothing except, "I'm sorry." How do I say okay about this. I have pictures and I am looking for someone higher up to submit these too.

I asked for manager and they took my cell number but no one called (This Was on 6/23/15). I explained the reason I picked this hotel and not cheaper one was because we always stayed at the Comfort Inn and it was a chain hotel so we thought they would be good and clean. I should have known when arriving and there was two black specks in tub and the toilet paper was out and not replaced and black specks on side of toilet, telephone was not plugged in and when I plugged it in, it didn't work anyway, but to find blood on comforter is completely unsanitary!! I would not only expect a full refund, but something more! This is uncalled for! If it wasn't for the important morning we had ahead of us, I would have woken my son and got out! Please contact me and process my refund to my card of which the hotel took copy for damages, now credit those damages to me!!! I am literally sickened by this!

I went to the front desk with the access in my card acct. to show that they charge me 2 time the first one for the total of 3 nights I reserved and another one mistaken for 1 more night I did not reserved; the respond for the manager ** was that they can see only the second charge for the 101.00 even they toked and has the authorization from the card they charge. She told that if I not pay again the total amount they going to call the police to escort me out. I have to leave the hotel with my kids at 2nd night and they still has the 3 night 305.00 dollar charged plus 1 night by mistake 101.00 dollar in total 406.00 dollar take from my card previously. I feel soo abuse for how this hotel and this manager treat me and my family. I am going to proceed to complaint to BBB. They took me out and still has the 406.00 and don't even reimbursement for the 2 more night that they charge when they ask me to leave unjustified.

Five groups before me had their reservations not honored, and they were given rooms in other Choice hotels. After waiting two hours for them to try and find a hotel room in the Choice brand, sales manager told me (by way of a phone call with the female clerk) they wouldn't pay for any room in a different hotel, even if it was a Choice hotel. General manager said that I could wait (already been standing at desk for two hours) while they checked by hand that there were no available rooms or I could leave, or I could be escorted out by a police officer. They made a big mistake, and instead of making it right, they threatened to call the police so that I would just leave, still with no place to stay.

They need to get new staff or new attitudes and I was put into situations now I am dealing with courts with. The front desk person was insane. Upset that she was on the housekeeper side when I was guest. She already had bad attitude when I walk through the door being cocky and think she is the coolest thing when I paying at the hotel that she would even dare stay out. I don't what their obligations where I was swearing and honestly I think this area sucks for people of color. They judge book by it cover and then they just threw it away. I am already dealing with personal stuff I don't need to deal with hotel drama. I am very aware of what they do but ** and this housekeeper need to move out of the hotel. They are no help and that hotel sucks and the Microtel in Dover NH suck as well.

I recommend all HILTON HHONORS HOTEL and trust white people in this town, they all do crack. This town is joke and so is in all the hotel in the area. This crazy and I don't think any person should be removed from a hotel if they did not do anything wrong and the people are causing drama coz you are black sorry the color of your skin.

I filed a complaint with Comfort Inn/Choice Point on her hanging up on me. Choice Point said the manager would call me within 72 hours, and my computer is still there in the office. (They have been holding on to it for over two weeks now.) Not only has the manager not called me back, I still have not received my computer. They really do not care about customer service or returning what is not theirs. Next step BBB. Wish me luck. I will never stay at any Comfort Inn again. :(

COMPLAINTS: NO phones in rooms worked! -- safety issue!; KEY DOOR Dry Rotten - another safety issue!; Only 1 chair in kitchen for table!; TV & remote not work properly!; WORSE breakfast EVER!; and Spoke to OWNER & MANAGER. They showed very little concern. Gave us $5 credit for 1 night cause 1 complaint about 1 tv.

Yesterday, after work (I'm a waitress), I deposited $200 into my checking account to cover some bills which I had authorized for payment. I had enough funds to cover the bills without worry. I didn't have much extra since my finances are very tight pretty much living paycheck to paycheck. This afternoon, I checked my account to see that the bills were paid. I usually check it on a daily basis out of habit. I WAS SHOCKED AND ANGRY! COMFORT INN AND SUITES HAD CHARGED ME $200 FOR VIOLATION OF THE SMOKING RULE! As a result, all of my bills were in arrears due to insufficient funds and I also had over $100 in fees because of INSUFFICIENT FUNDS!

I had no warning whatsoever! I received no phone call to advise me that they would be doing this. I would have requested to speak to a manager regarding this issue. I did have a few candles lit in my room because the fragrance soothes me. It helps me to relax. There was nothing in that contract stating that I couldn't light my candles. I am so angry!!! All of my pay from the 11th went towards covering my insufficient funds and I am still around $130 in arrears because of all the fees accrued due to this issue!

I have no idea what to do. I don't know whether to call the bank to dispute the charges, or speak with management at the hotel. This sucks! I am so pissed off I could go to that hotel with a baseball bat and resolve this "Jersey Style"! But I am 50 and this would not be a good way to resolve this issue. LOL. Any help/Advice would be welcomed. I cannot afford to hire an attorney because I do live paycheck to paycheck just getting by. It really sucks that I was not contacted before they went ahead and charged me for this violation. Wrong! In every way! I will NEVER stay at Comfort Inn again...EVER! COMFORT INN SUCKS A...

This place shouldn't have been open.. It was disgusting and I am offended they have not taken me seriously or given me the respect of even a phone call. To offer me points to stay again.. Seriously? I'Il never ever stay at a hotel again. Ever. A week later I am still disgusted... Worse part is we brought the bugs home with us.

I shortly found out that we needed 2 rooms for my parents with pets. So, I called the **, which was pet friendly and reserved 7 rooms so all my dancers could be together, I received an email of my confirmation immediately. After getting those rooms settled and booked, I then called the comfort Inn back and explained to them my reason for having to cancel my 6 rooms (which I still had no reservation # for). I explained we needed a pet friendly hotel and that we would no longer be needing the 6 rooms I booked. I spoke with a young woman at the front desk (I did not get her name). I was told "no problem" and that they would cancel all 6 rooms, my card would not be charged and everything would be taken care of. She then proceeded to give me a cancellation # that I wrote down on a piece of paper. She did have a great day and hung up.

I never gave it a second thought, until I was checking my bank statement and saw charges for 6 rooms!! I'm sure you could imagine my shock. I then called them immediately to find out the reason. The woman at the front desk, **, told me that I was a no show, no call. I went through the whole process of retelling the story again. She told me if I found the cancellation # and called back she was sure her manager would reverse the charges. I left my name and phone number on Friday, March 13 for the manager to call me back. Hours went by so I called back again with the end result with the exception I could hear the manager in the background trekking her employee to tell me she wasn't available.

After repetitive calling on Monday and being told she was still extremely busy, but I could here her in the background telling her employee that she was busy. I finally spoke to her and gave her the cancellation # I was given. She immediately said that wasn't one of their cancellation numbers. I said to her that is the one the front desk read off to me, mind you I never received a confirmation # in the beginning. I am looking for resolution in this matter. I want a complete refund of my money.

I am a single mother that runs a very small business. And this has hurt me financially. I stay in Biloxi often but I will not be returning. And my dance studio will not stay in Biloxi for a competition again or any other reason. I have contacted the BBB and the hotel refuses to work anything out with me, even though I have them the cancellation # that I received via phone conversation. This is highway robbery and I have leery everyone I know that spends time in Biloxi about what is going on and everyone is in shock and says they will not return and Def will not reserve any rooms at the comfort inn.

I would appreciate any and all help you could possibly give me in this matter. Financially especially!

I would like to say the Manager that was professional about this his name was **. He also found my Tablet and is holding it for me until I get there this Saturday coming to pick it up. The bed bugs spooked me. I haven't been able to sleep in my own bed since I got bit. I been on my couch since I return home and all of our stuff that was taking to the cleaners. We were told they aren't paying for my bill. Guys sleep at your own risk here. I'm never going back to any of their hotels. I'm DONE.

I took my 7-year-old daughter, Jennifer, to swim in the pool on Christmas Day for 1 hour between 1:30 PM and 3:30 PM. I do not remember the exact time. She came back from the pool with eyes burning and the skin on her face and eyes red and hurting. Her skin and hair smelled strongly of pool chemicals. The skin where her swimsuit seams were, were broken, burned red and painful to the touch. We immediately took her suit off and put her in the shower and washed her with Dove soap to try to get the chemicals off of her. Her suit is now unusable because the chemicals of the pool had eaten the thread from some of the seams and made the fabric sag, and I am afraid that the suit has chemicals that would further hurt her.

After washing her and cleaning her I took pictures of the burns. Her burns are on her chest, shoulders, sides, and other areas. She still complained and cried because of the pain in her eyes and throat. I had her put her face in cool water (I put cold water from the sink in the ice bucket) and had her open her eyes under water to try to clean her eyes out.

We went out in search of a pharmacy on Christmas day and found one after 1 hour of looking. We put Visine Saline Eye drops in her eyes for the rest of the evening to soothe her pain and Neosporin on her burns. We considered taking her to the emergency room but had met a nurse in the Lobby who told us to put Neosporin on her burns and Visine in her eyes then follow up with her regular doctor. The nurse said that she had spoken to 2 other parents whose children swam the same day and that they had burns also. We went to the front desk on Christmas day and told the front desk girl what happened and she said that she was sorry that it had happened. We saw one family in the elevator coming from the pool and their child had been burned, also.

On Christmas Day after Jenny's hair dried from being wet, we noticed that it had changed from her dark brown, to a blond in places especially at the ends. She gets to go swimming on vacation and with grandma some at the community center her in Kansas City, MO where we live and the pools have never dyed her hair or given her pain in her eyes. Swimming used to be a joy for her and she wanted to compete and swim with a team one day. Her hair is damaged also and will need to be cut.

We have been to the doctor and he said that we did the right thing exactly and that the burns may leave a scar on her skin. Our family stayed at the Comfort Inn 6455 Old Denton Road Fort Worth, TX 76131 from 12/24/14- 12/28/14.

We specifically chose this Comfort Inn because of its location and the fact that it had an indoor pool. The pool was part of our daughter Jennifer's Christmas present from Santa that morning when we woke up there in the Inn on Christmas morning. Our Jenny was very excited that Santa knew where we were on Christmas and that he visited the Comfort Inn and all the little girls and boys there.

We did not see a manager at this location the entire time we stayed. Nor did a manager come to apologize to us in person or tell us what was done to make this better so that other children would not be hurt in the future. We want everyone to be aware of this and to let you know that you need to take caution and do not recommend you staying at this or any comfort Inn.

I sent this exact account to Consumer Services of Choice Hotels on January 9th 2015. We were told by Roberta who answered the phone that she would get back to me. She did not and I call back twice more and only after "bothering" them did we get a "FORM" letter from the GM of the hotel we stayed in.

Are you kidding me? You send me and my husband a form letter to address the fact that our 7 year old daughter was burned with chemicals in your pool. She will seriously be physically scarred and is mentally scarred and is scared to go swimming now. Jennifer (she has a name) has been swimming since the age of one and used to LOVE to swim. She was in so much pain (ON CHRISTMAS DAY!) that she cried for more than 5 hours. We specifically decided on YOUR hotel because of the indoor pool and it was part of her present from Santa at your Comfort Inn.

To say that we were dissatisfied is an understatement! Your staff was kind and concerned, but did nothing to contact you, the manager, because we never saw you the whole time we were there. You did not come to our room at any point during our stay to apologize and to tell us SPECIFICALLY what was wrong with the pool to cause Jennifer's skin all on her shoulders and torso to burn and bleed and scar and what SPECIFICALLY was in Jennifer's eyes to cause them to burn and the skin around her eyes to swell and burn.

I have attached photos that I took in your bathroom. It was scary to say the least and when we alerted the staff, there obviously was no policy in place or training for your staff to contact you or another manager to personally take care of the situation and calm our fears while in your hotel. I do not care that it was Christmas day, if a child is hurt on MY property I would be talking to the parents immediately checking on the child and being concerned for their well being.

As far as crediting our account for a night's stay, I do not know what to say. Are you kidding me? You send us a form letter and then credit a measly night's stay?! Because of the proliferation and mega amounts of chemical that were put in your pool by your staff we have taken Jennifer to the doctor twice, purchased medicines, and had to replace Jennifer's swimsuit, goggles, and toys that were ruined and eaten up by the chemicals. To say I am offended by this is an understatement. This is not a case of one of your rooms being dirty or a guest finding a roach on the floor. No, this is far more serious. It is baffling to me that you were not contacted (I am assuming that you were not) nor were we assured during the rest of our stay, nor were we contacted afterward.

We complained to the front desk 10 minutes after her injury, and almost a month later you send a form letter. This is only after I called corporate customer relations TWICE. I was informed that you were contacted by corporate 2 weeks ago. As the General Manager of your hotel it is your responsibility to make sure that your hotel and grounds are safe for our family. It is also your responsibility to train your staff to inform you of serious injuries of the guests. It is also your responsibility to personally see to the welfare of your guests as soon as possible. It has been almost a month since Jennifer's injury took place on CHRISTMAS DAY!! !

If you want to know what I want done about this, I do not know. We have NEVER been treated so poorly, nor have we ever experienced anything like what was in your pool. I am not sure, Mr. **, if you have children, but if you do, please try to imagine the anguish and fear we experienced there. And what would you do, or want done if this had been your child?

We were only there for about an hour when a manager came to the door and said that she could smell cigarettes and pot in the hallway. The door was open and she obviously would have known that it was not coming from either one of our two rooms. She let us know that smoking in the rooms is a $250 charge. We let her know that we have no intentions of smoking in the rooms. We have doors to outside three feet from our beds.

On Tuesday November 4th we returned to the motel from the job site. Again about 1 hour of being in my room I received a phone call from front desk asking if incidentals would be charged to me or to the company and that when I get a chance if I could go to front desk, they need to talk to me. About a half hour after the call, I went down to front desk to see what was going on. The woman at front desk didn't know anything about someone talking to me about incidentals or smoking from the night earlier.

I had been called to front desk because the credit card that the company used for the rooms didn't have enough funds for the rooms and that I would need to get my company to call them the next day to take care of the issue, which I did the next morning. Wednesday, November 5th, we returned to the hotel and I went to front desk to make sure everything was taken care of and it was, that's when the woman brought up the smoking incident from Monday and told me that they found the room that it came from. She apologized to me and that we had nothing to worry about. There were no more issues.

Friday, November 7th, myself and my crew leave to go back to St. Catharines where we live. When we got to our workplace we were brought into the office and we're told that the hotel called and said we trashed the rooms. We were accused of (in their words) played tic-tac-toe on the walls with grease, cigarette butts all over the floor, ketchup all over the walls, that I went down to front desk and was rude and that the rooms were permanently damaged beyond repair. To this day I have never been given any proof from the motel or the company I was working for who fired me for this incident.

The motel said that they cleaned the room and then took pictures of damages. I am currently still doing my own investigating because the company, my union, service canada, ministry of labour and comfort inn head office will not do anything to help. I am 29 years with a wife and 2 young sons and a mortgage. I've been accused of something childish and immature. I just wish I knew why this happened. I have nothing to hide, my name is Chris **.

Stayed with no problems, but one day without adequate notice to pay in full the room account or get evicted. The Comfort Inn was aware that eventually they would get paid by either Veterans Affairs Canada or the Royal Canadian Legion. With 200 Million dollars to be reserved for military veterans, it was only a matter of filing the procedures to have them pay the comfort inn.

The Comfort inn got impatient and gave me an ultimatum to pay or get lost. Thank you general manager Mr. Steven ** for flexing your power over me for placing money before military veterans that risked their lives for Canada. Money before people who served Canada. Especially those with Post Traumatic stress. What a shame and disgrace 2 weeks before Christmas. What a joke to think that the Comfort Inn actually cared. Disgrace and insult to me as a military veteran of National Defence of Canada. I also am University Educated. Thanks for making me feel worst and worthless placing money before human values and being inconsiderate and merciless towards me with your ridiculous and inhumane procedures. The night before I am evicted - cannot think properly.

Stayed overnight as my family was sailing out the next day on a royal Caribbean cruise. We arrived to check in about 1:30 AM as we had a late night flight. The lobby was locked, and you had to speak to the clerk through a plexiglass window as if you were at a gas station, not a hotel. The hotel clerks at the front desk could only find two of the three reservations booked and prepaid through Orbitz.com. Instead of the clerks calling Orbitz to work through the issue as I, the customer, clearly paid, the clerk insisted I had to call Orbitz because she stated they had the reservation but the payment wouldn't go through. Which didn't make any sense because it was a prepaid reservation.

I contacted Orbitz customer service. Pamela from Orbitz was great. She placed me on hold, contacted the hotel, walked the incompetent clerks through the process step by step. Came back on the line and stated the clerks had the info in their system all along and there should have been no problem. But the worst was we had to go back and forth to the office! Up down up down up down, three times! The room key didn't work, went down to the office, to have it re-keyed, then back up to the room and the lock still wouldn't open. Went back down for re-key again, door still wouldn't open! Then to our surprise, someone opened the door! The room was occupied!

We were shocked that they would book us into a room that was already taken. Such incompetence! I called the office to let them know they booked us in an occupied room which is why the key didn't work. I asked them to please check us into another room, and as my husband and I requested that they bring us the key as both myself and my husband are disabled. He was wearing knee braces and I am on a walker. The clerks refused, rudely stating it was not in her job description to bring me a key. Funny, when hotel service is built on a foundation of customer service. So I suppose, to be competent enough to look up a reservation that was already in their system, to pick up the phone and straighten it out with Orbitz, to fix her own mistake, and to be kind when I explained we were disabled and asked her to bring us the key was not in her job description either.

To add further insult to injury, the TV at my mom and dad's room did not work, and the room my sons were staying in was grungy and dirty! The only saving grace, was my husband spoke to the manager the next day who stated the clerks would be reprimanded, and she was very apologetic, offered to contact Orbitz for service recovery, which we appreciated.

I know how ridiculous this sounds. You might be thinking I'm exaggerating or that I did something wrong, but honest to God, this is what happened. Jessica ** is nothing more than a scam artist using the Comfort Inn to collect money and personal information. Both Google and Yelp reviews have similar stories from different people. And this view is only cemented by the fact that a month after my stay, Comfort Inn charged my credit card yet again for something I did not authorize.

The next morning, April 1st, I went into the lobby where Comfort Inn offers a breakfast bar to its guest. The first problem I recognized was that the food bar is on a lower level from the rest of the lobby. There are about three or four steps that everyone has to negotiate to reach the dining tables and the food bar. I am 100% disabled and mobile on a power chair. Obviously, walking up and down steps are a real problem for anyone in a wheelchair. I parked my chair and using a four legged cane I was able to get up and carefully and very slowly walk to the steps. Grasping the hand rail, I slowly and carefully went down the steps selecting a table to sit. Babygirl is always with me and I picked her up and placed her on one of the chairs next to table. Babygirl is a small breed and weighs about eleven pounds.

I walked over to the food bar and placed a small amount of food on a styrofoam plate. As I returned to the table and sitting down, I was approached by an employee of The Comfort Inn. This employee identified to me as ** ordered me to get my “mangy dog” out of The Comfort Inn. I told her that Babygirl is a registered service animal. I showed her the special tag issued to Babygirl which she wears on her collar. I showed Ms. ** the special identification card issued to me that backs up the ID tag. She insisted that I remove Babygirl utilizing an intensely strong alpha-male personality and tone of voice. I told her that under the “Americans with Disability Laws”, Babygirl can accompany me wherever I’m allowed to go. She informed me that The Comfort Inn corporate policy that she understands is that no dogs are allowed.

I retrieved a copy of the law which I always carry in a folding notebook to show anyone when this situation presents itself. As I attempted to give the paper to her, she slapped my hand away, informing me that she had no interest in any laws. Several other patrons started calling out to her informing that she was acting in an illegal manner. Ms. ** ignored them insisting that I leave immediately. At this time, another Comfort Inn employee walked over standing to Ms. **’s back. His name tag indicated his name was “**”. ** ordered me to “take my ** out or he would drag my ** out and throw it in the street”. From the threatening tone in his voice and the mean appearance on his face, I decided that he meant what he said. Not wanting to be injured or beaten or worst or seeing Babygirl get injured or worst, I decided to leave. I believe the Ms. ** and ** were ready to beat on me. ** is a large woman in my opinion weighing close to two hundred pounds. ** is also a large man appearing to be someone that could easily injure me.

As I got up taking Babygirl with me leaning on my cane, I climbed up the steps and walked over to my motorized chair. Several patrons were telling the Comfort Inn employees that they were wrong. I pulled my cart into the foyer between the lobby and the outside parking lot. Using my cell phone, I called the Durham Police Department requesting law enforcement assistance. Ten minutes or so later two Durham Police officers arrived in two different vehicles. I explained the situation to them offering a copy of the statute. One of the police officers told me that he was very familiar with the law. He has a close relative whom utilizes a service dog.

As I waited in the foyer, both police officers walked to the office to confer with Ms. **. I waited about ten minutes before they came out. Officer ** told me that Ms. ** stated that she was following corporate policy and that my service animal was not going to be permitted to enter. Officer ** tried explaining that the policy was in violation of NC State law as well as the Federal Law. Ms. ** was unrepentant in her decision to eject me and Babygirl from The Comfort Inn. According to Officer **, ** was not in the office when Ms. ** was interviewed. I do not know **’s full name. Officer ** prepared an official Police Report. A copy of the report is attached to the official complaint.

On April 10th, 2014, I talked with the Durham County District Attorney Office. After conferring with an assistant, I was directed to the Magistrates Office. An official criminal summons was issued against ** charging her with violating NC State Statute 14-163.1(D). A copy of the misdemeanor charge is attached to the official complaint. Ms. ** admitted to the offense and was ordered to serve a sentence of community service time. I have no knowledge if any fines or cost were assessed against Ms. **. I hope this incident report assist the US Justice Department with any investigation. I hope the Department of Justice will help me with this matter. Thank you.

I then moved to the bed near the window. My husband decided to join me. When he began to get in the bed he put his hand on the Head board and it fell down. He had to hold the board to keep it from falling on my head....then the entire board fell from the wall. At 3:00am we could not take any more. I went down stairs to the desk and spoke to ** and he ask if we wanted to move to room #413. We packed and moved to our new assigned room.

We originally came for the weekend from Atlanta for our grandson's birthday. My husband was so tired he could not enjoy the rest of the day. This was a most horrible experience of any hotel (4 or 5 Star) I've ever been to. We left Saturday, October 11, 2014. I could not get the smell out of my hair.... It was awful. I am expecting to here from your corporate concerning this matter.

Went on Twitter and an unidentified person with no apology said the situation had been taken care of at "the property" and said anything further should be addressed to local management. Requested the name of the person I had been corresponding with twice and got no response. My husband still has bites all over his body and Choice Hotels has not given us the courtesy of a written apology or communication from anyone but, I assume, a low level corporate spokesperson. We will never stay at Choice Hotels properties again in spite of being so called "Choice Privileges" customers. Thank you for the opportunity to share our experiences. It is very sad that a company can have such disrespect for its customers.

I swear this has been a week of pure hell and I thought we were paying for a nicer hotel. I am not one to complain, but I can't see myself ever in this lifetime staying at a Comfort Inn again. The people who work there hardly speak English and do not care if I or anybody else enjoys their stay there. It's truly sad what has happened to the corporate hotel and I suggest nobody stays there, because you will regret it!!! Call me with questions.

I took pictures which I showed to the clerk and maintenance man, and talked to the clerk and the maintenance man about the dangers of black mold. The clerk offered me the room next door, and I said "No, black mold spreads and it's likely in the room next door too." They checked me into another building; however, I later noticed another guest checked into room 1110, after us! Unbelievable! The health department needs to get there yesterday to investigate the extent of the mold damage, and make sure that room is not used, because the hotel isn't doing it!

But this was no joking matter. We ended up having to eat at Bob Evans because the food in the "hot breakfast" was inedible. I will not be recommending this hotel to any one in the future. For the prices they charge they should be more vigilant about quality of service. We then received a response to our email from the GM saying that our room fee would be refunded back to our account. As of today, July 14, 2014 the fee has not been refunded nor has the GM responded to my 2 follow up emails. I have sent an email to corporate once again and if no favorable response will be contacting the BBB.

We asked the front desk clerk if he or the GM would stay in the room and he said I wouldn't. He was very helpful but his hands were tied. The GM refused to come to the room or do anything to help the Bride on her special day. The Bride and bridesmaids had to go to another hotel to get dressed for the wedding. I do not understand how you can want someone to pay for a room with bed bugs or any kind of bugs in the room. We do have pictures of the room.

This Hotel is anything but pet friendly. Another room had a German Shepherd going nuts against the glass. Wonder which room had the lions, tigers and bears. A nice pleasant getaway idea turned out to be a nightmare. The Manager yelled at me because I dared to ask for help. I was mortified and embarrassed by his treatment towards me as well as being in shock at the time due to this incident. Manager was most unprofessional, screaming out in lobby it was my fault. Hotel is not a secure place to bring your loving pet or humans since Hotel apparently never trained management properly in dealing with crisis of this magnitude.

I would not recommend this place for anything more than directions to another Hotel in the area. They won't even pay the life-saving medical treatment medical bills for my dog nor return the points I saved up. Keep in mind people do go there who don't have pets. Their lives are in jeopardy when you don't screen the animals you accept or limit type of breeds you allow.

If you look up American Terrier which I did when I came home you will see these animals are by design-bred to fight. What parent allows small children to pet an American Terrier or German Shepherd without fear of being mauled? If you have children, be careful. The back doors aren't secure and can be opened by accident from the outside as well as not closed properly to begin with. The lighting at night is almost non-existent. No room numbers to indicate which room it is. All factors when making a decision which hotel has the consumer's best interest in mind.

To wrap up this disaster, Hotel says it's pet friendly and since they don't care what kind of animals they take in, I would agree. However that makes it not human friendly. Be on your guard at all times because you never know when a dog or multiple dogs will escape and try to maul your dog, an adult or unfortunately one of your precious children. To add insult to injury, they won't accept financial responsibility for their negligence. Remember dogs are like people and sometimes react differently under fear. There is an expression, caveat emptor means buyer beware. It most certainly applies to this Hotel. Good Luck.

P.S. Not only did they not pay my Dog's surgery bill, they kept my points despite the fact I didn't stay as long as we had intended. Insult to injury!

For something if it was sent via normal mail should have only been $50 at the most! When I contacted Nicole about this her attitude is basically not her problem and she didn't know what the cost was going to be and I have to sort it out with FedEx myself! What sort of manager does not see the cost of sending lost property back to a customer first and conferring with them on the price to see if it is ok to proceed? Seriously! I know here in Australia when I have worked in hospitality you look after your customers not rip them off! And to think I have recommended this hotel to fellow travelers! Never again let me tell you.

My mother-in-law, Linda **, and my family made separate reservations (Linda and George ** & Bridget, Rich, Amanda, Deleah and Richie **) in early May at what we believed to be the Comfort Inn in Lee's Summit, MO for our family reunion. My mother-in-law arrived in Lee's Summit early afternoon on 6/21 to find the Comfort Inn (607 Oldham Parkway) under construction. Instead of notifying all reserved guests, the manager (JAY) @ Comfort Inn attempted to accommodate my in-laws the day of their arrival regardless of the hanging wires, filthy facilities, dry wall loose in the rooms and non-finished rooms that were still being completed.

My mother-in-law has diabetes and can barely walk (requested a handicap room) and my youngest child has asthma (requested a non-smoking room) and both of these health conditions in conjunction with the environment at the Comfort Inn hotel made the accommodations completely unsafe for our family. As Linda was attempting to check in and inquiring about other hotels in the area, she contacted her son (Richard) and I (Bridget) as we were en route (8-hour drive from Oak Forest, IL) to the hotel later that afternoon. Linda explained the hotel's conditions and proceeded to give me the contact information for the Super 8 as the manager of Comfort Inn (JAY) explained that Danny (manager at the Super 8) would be able to accommodate our parties if we were not satisfied and comfortable at his facility.

I proceeded to contact the Super 8 and spoke with Danny who informed me that he could accommodate our parties but since the facility was in the process of converting to the Super 8 (name change in progress) he was unable to accept a credit card for payment. This was yet another inconvenience for my family. Typically travelers have little to no cash with them when traveling and with no advance notice of any of these circumstances. My in-laws had to pay convenience fee(s) at (X bank) to get cash for their accommodations. Luckily, I was able to grab cash before leaving but did not plan to pay for the hotel with cash. Given the circumstances and after attempting to find other accommodations at several hotels in the area, all of which were completely full, there wasn't much my family and I could do but to pay the cash.

My family and I made reservations weeks in advance to avoid any frustration with accommodations for our family reunion. The health conditions (diabetes-Linda & asthma, Deleah) did not allow either party to physically stay in the original hotel reserved (Comfort Inn) with it being under construction. Please help me understand how management allows customers to travel to facilities knowing that the facility is undergoing a make-over and cannot accommodate reservations that were made weeks in advance. Luckily Linda was able to work with Danny to hold rooms at the Super 8 for both families so that when we arrived (2 am after working all day) we had a room to accommodate our family. In fact the ** family recommended other family members (Mike and Christy ** & family 6/22 only) to the Super 8 facility.

However, the accommodations promised with the Comfort Inn reservations did not hold true at the Super 8 facility under conversion. In fact Jay (manager of the Comfort Inn) emphasized to our family that the Super 8 is not as highly rated (stars) as the Comfort Inn and questioned our decision to change facilities. The Comfort Inn manager (Jay) should have offered customers vouchers and/or concessions for their inconvenience. Instead, all of the responsibility of finding and paying for other accommodations etc. became the responsibility of the customers. This practice is not acceptable.

Please understand that Danny (Manager @ Super 8) did his best to be accommodating to our family; however, this was little satisfaction to a family of 11 having to move hotels unexpectedly, not having a hot continental breakfast as promised (with our reservation @ Comfort Inn) and for my in-laws traveling expense back and forth between the Comfort Inn and Super 8 for weekend accommodations and bank convenience fees incurred. Large hotel chains such as the Wyndham Hotel Group and Comfort Inn Hotels should not be relying on their guests to figure out accommodations after reservations were made in advance and the hotel decides to make over their hotel. This practice is unacceptable, extremely poor customer service by management and should not be tolerated by guests that depend upon large chains such as the Wyndham Hotel Group and Comfort Inn Hotels for accommodations.

Please consider our extremely poor customer experience, inconvenience and lack of communication endured throughout this entire transaction and please fully refund my families' cost incurred with our accommodations Jun 21 -22 in Lee's Summit, MO. I would expect our billing information is accessible with the information provided in this letter. Thank you for considering our request and I hope to hear from a representative regarding this matter.

I have tried to contact the manager of the hotel, **, repeatedly with NO response from him. He doesn't take or return any of my repeated phone calls. I have appealed this to my credit card company but they tell me that if I don't have a cancellation number they cannot help me. Funny, if I had the cancellation number, I wouldn't have the problem!! I have gone to Choice Hotels directly and they tell me the same. The clerk obviously did not put my Choice rewards number on the reservation or I would have received an email alerting me of the reservations. Not surprising since she also didn't cancel my rooms!!

I may have been remiss in not following up but feel that there should be some type of responsibility on the part of the clerk that made the reservation. And to that end the manager that hides from customer and doesn't take phone calls from them either should have some sort of liability in situations like this!!! It is at the discretion of the management and owner of the hotel to reimburse customers for no show charges but when the manager and owner are one and the same and you can't even speak to them, you are basically stuck. What type of person does this type of thing? I make room reservations for groups with all other hotel chains and this is the only chain that makes group reservations in this manner.

I will NEVER stay at another room in this chain and strongly suggest that you keep good records if you are dealing with any hotel in this chain. The customer service person at Choice that I spoke to, after repeated phone calls and being hung up, was not helpful and is not empowered to anything other than take notes. The first two I spoke to basically told me they were temps hired for the summer and are only there to input comments into a system. The supervisor I finally spoke to basically was no help although she did further tell me that because I never stayed at the hotel I was not eligible for reward points... Funny, you can take my money without me being there but can't give me reward money for the money that was stolen from me. BEWARE!!!!! Stay at ANY other hotel than the COMFORT INN GALLATIN, TN!!

She then said she also had proof I left my son alone from 2pm until now. Well, I hung up, ran down the office, and asked to see the "proof" since I had all four of my children seeing my brother where we had to sign in and out of. She then said, "I never said that." Now, I'm furious. She also stated I didn't pay the pet fee for our 2-night stay and that she charged my card. Long story short, I decided to leave and I want a refund. They said they gave me a refund, still nothing back to my card yet and it's now 11:52 pm and this was at 3:45. She also charged my card $50 deposit that she never told me about. Our family vacation was ruined today. They have $300 of my money and they walked in my room without knocking. I could have been naked, my children could have been, and she tried to lie saying I left him alone. My oldest is 13 and we were at the state correctional institute where all of my children were with us. Never again will we stay at a Comfort Inn. I'll be calling Corporate in the morning as well.

I wanted to complain and switch rooms but was exhausted and didn't want to further traumatize my cat so sucked it up and stayed. For $120 plus another $20 for the pet fee, I think they could at least clean up the obvious urine spots in the pet rooms. I complained to the Comfort Inn customer service a couple of weeks later and got a 1 line response saying thank you for my feedback. No apology at all.

On my second weekly stay, the property was almost empty. I checked in late at night and my room was very clean. I woke up the next day to take a shower to find out that there was no hot water. I called the front desk and they said that they would look into it. I had to get to work so I took a cold shower and off to work I went, not a great way to start a day of business meetings. When I got back to my room from work in the evening, the hotel put a "free drink" coupon under my door with a note apologizing for a broken boiler.

I appreciate the effort that they made but each time that I have stayed at this property, I have encountered some type of issue. All I want is to stay at a property where I can focus on work and not worry about what issue will turn up next. I will never stay at a Comfort Inn again. The food is also terrible. The OJ at the morning breakfast was like drinking water. They were probably skimping on juice mix to save money. I ordered room service dinner one night and the food was barely edible. Chicken Tenders were barely microwaved and the Nachos (which are hard to ruin) were made with all the cheapest ingredients. I am coming back to the area for the next several weeks but will not even entertain staying at this property even if it was free.

I called the front desk and asked why they said that. The manager named Kelvin said that housekeeping had told him that I was cursing! When I asked for the statement in writing, he then told me that I called him ignorant as I was walking away from the desk. I told him that was not considered cursing. He also put in the statement that I threatened their staff and that they felt worried about me and would call the police if I stayed! Really - me of all people? I would never curse and yell at staff, let alone threaten someone - that is illegal.

When I asked him for the names of who I threatened, he told me that he felt threatened when I called him ignorant. Needless to say, they found this convenient way to detour the attention from them embezzling $100 cash from me, to me threatening them so that it looked like I was wrong. Customer service was no better; they only had the same hotel number to contact for the General Manager and had no owner info! I am pursuing legal action because they lied about me and I don't take that lightly at all. Do not stay there!

The next day we headed to Waterloo and couldn't find a Super Eight but had heard good things about Comfort Inn. My mom put the room in her name. Even then, they gave her a hard time. My mom is French and has a hard time to understand all English. She had to come and get me to understand what the man was saying. He kept asking her to give him her card then would give it back, she would put it away and he said rudely, "Why did you put it away? I'm not done." Right there and then, I wanted to move hotels but my mom said, "No, no, it'll be fine." Then, we got upstairs where my senior mom had to walk up the stairs because the clerk told her there was no empty room on the main floor.

Anyways when we got to room, it smelled bad. There was no fridge, double beds, no microwave and price tag on water to use for coffee. Again, I wanted to move but my mom was tired and just wanted to rest. My mom doesn't like to cause trouble. So we agreed to stay and bite the bullet. That night I went to bed. My sheets smelled rotten, the pillow was flat so I called the clerk and his answer was, "There is another blanket in the bottom of dresser." That one was just as disgusting. Obviously, it had been there forever. My husband had to pay for internet to check out places to go visit. We had to pay for our coffee and they didn't replace anything on the next day.

I know you may say that we could've moved hotels but when you have a senior with you who doesn't like causing trouble, you listen. But I am ashamed of how such a good trip was ruined because of that stay. And by the way, the price for the different hotel rooms were the exact same. It was disgusting. I've slept in Comfort Inn many times as we take my mom on holidays once a year, but never again will I set foot in those motels or recommend them to anyone who asks.

I understand smoking in a room is not allowed - never have and never will. But the customer said he didn't realize. Regardless, the way the general manager talked to me was not in the best for your company. His name is **, not a good representative for Comfort Suites. I passed at least 30 hotels to come back to a place I have always liked, but not sure I or any of my employees will ever return. The smoking was wrong, I understand that. But the way I was treated was unacceptable, once again telling me I was lucky to be staying there! Really? I never complain about anything but I thought someone should know how bad this guy is. Thanks for your time.

I called the manager, and she and the cleaning lady arrived. After their inspection, the manager moved us to another room, two doors down. The tub had scum in it, and dirty A/C, and the linens of one bed had a small flying insect under the pillow. We were then moved to a 3rd and final room on the 6th floor. It, too, had scum in the tub, a dirty coffee pot with the used coffee still in the coffee maker. As we first entered the room, I saw hand smudges on the door. Yuck! The carpet had white specks of something, clearly not inspected for cleanliness. The assistant manager had to clean the tub himself and did a great job. From the 6th floor, we could see the swimming pool but the pool water was green. Gross! The three kids with us were upset that they could not go swimming.

The next morning, an Express Checkout bill was found under the door of our room. We were leery to eat breakfast by this time, and chose not to eat breakfast. I spoke to the manager again and asked if we could get compensated for our inconvenience and the poor quality. She apologized and said she had been there for only four months and had no further excuses. I told her that if she would ensure that housekeeping were doing their job, and kept the place clean, we would not have complained. She said that the most she could knock off our bill was $20. So, I took what I could get and got out of there and ate at a local IHOP. I was glad to see that it was clean and the food was great.

I was so embarrassed because I had invited my son's friends and their mother to stay with us. The website is misleading. It is not as clean as it appears, both in the rooms and at the pool. I hope that the owner reads this complaint and sees that he could generate more income (give away less compensation) if he had clean rooms. Good luck!

I asked the next morning to speak to a manager, but he wasn't in. I left my name and cell phone number, but here it is 4 days later and I have heard nothing. The day desk clerk offered to refund my money, but since I booked through HotelsOne.com, I would have to contact them. I did that, but can't get a response. Never will I ever stay at a Comfort Inn again. They got paid through HotelsOne.com so I do not see why they can't refund my money! What they did was disgraceful and unprofessional!

This is very trivial and requires no action on your part but I feel you should be informed of cash discrepancies and unknown charges when employees are involved. We are planning to return to this hotel in about 6 weeks and hope there will not be a similar problem.

If she had asked for my number and relayed the message, I could have understood, but just refusing to put me through made me angry to the max. I will never stay at a Comfort Inn because of the caliber of people hired. I just wanted to hear the voice of my relatives - instead, I had to worry that just because a desk clerk denied me this right that they may have been in an accident. If there was a policy that stated no phone calls, that's all she had to say. Why put people through this unnecessary anguish just because she was lazy and did not want to do her job? It's a very poor reflection of this hotel chain.

I was violated and disrespected. I finally got the manager after I returned home and after 3 days of calls. He chalked it up to my loss and that there was nothing he wanted to or was going to do. This hotel and its employees deserve to be held accountable for my stolen property. I am grateful that I was able to contact Amazon.com and they deactivated and blacklisted it so that the person that stole it could not use it or register it. These Kindle Fires cost $200. They aren't something you can just replace like a CD or a pair of socks. I thoroughly enjoyed mine and I am saddened by losing it.

When I asked for the complaint number and informed them I would be following up on a complaint for their disgusting treatment of us, they could not produce one and in fact, tried to give me the 1-800 number for a Visa application instead. As a reporter, when I looked into this hotel further, I was told the Comfort Inn in Delta has multiple problems all the time. Police are out there frequently as well. This is not a hotel chain which evidently cares about its customers. As longtime Comfort Inn travelers, we no longer trust this company because any company who allows a franchise to continue after multiple complaints, etc., is not a company I will support and this is only the beginning of our traveling season.

When I got the email in March offering a free room for a two-time visit, I was upset; and I wrote them and told them the program was a fraud. They responded that they would research my accounts and would be willing to give me the offer. But they said they could not find proof that I had stayed there. I provided proof from my bank showing the dates of visits were processed. But they then said they still could not prove that I was there and needed the receipts, which I no longer have. They are defrauding the public with these lies, and everyone should beware.

When we woke up in the morning, the counters, floors and our luggage were covered in greasy, black specs emitted from the A/C unit. It was horrible! I immediately went down to the front desk to complain. They offered me a $10 refund (we paid $128.00 for this room). I was so outraged that I walked out of the lobby. Since returning to the US, I made a formal complaint with the Choice Hotels. They told me any refund would be up to the individual hotel. Unfortunately, I paid in cash for this hotel as I wanted to use up my Australian currency before returning home. It was a big mistake not using my credit card. Please, do not stay at this hotel. At least I may be able to save you the grief, anger and frustration we experienced.

All three of us tried to contact the hotel as soon as we noticed the bites. None of us were able to speak to a manager, and the hotel employees seemed relatively unconcerned about the bugs. I tried consistently over 3 weeks to get a hold of the manager. I left messages with my name and number asking that he call me multiple times. I also called customer service to submit my complaint. They told me that they contacted the manager of the hotel and that he sent me an email regarding the issue on March 21. I received no email, and asked that it be re-sent along with a written letter and a phone call. Again I heard nothing.

I was finally able to speak with the manager, Robert, on Tuesday March 27. During that phone call he told me that he knew nothing of the issue, but that he would look into it and get right back with me. Again I heard nothing. I was finally able to reach him tonight, at which time he denied that the hotel had a problem and told me he did not believe me. He also told me he would send evidence of a bed bug inspection conducted by the hotel via email. No such evidence was sent. The manager hung up on me.

I am extremely upset. My friends and I have been seriously inconvenienced having to manage the bed bug problems we are currently dealing with. In my experience working in customer service jobs, the customer is always the first priority, and I have devoted a considerable amount of my time trying to get anyone to acknowledge this issue. I received no apology from the hotel for the inconvenience, nor any explanation as to why the customer service representatives believed that the manager sent me an email, while the manager claimed to know nothing of my complaint.

I feel strongly that there is a bed bug issue at the hotel that the manager is trying to cover up. I also believe that the manager has purposely been avoiding my calls for the past 3 weeks, and that he lied both to me and customer service regarding his efforts to remedy this issue. I am appalled and discussed not only at obvious health violations the hotel is comfortable exposing its clients to, but also at the quality of customer service.

She was very rude. So she woke me up and said you need to go down to the front desk. There's been a mix up. She was very rude to me also. She said that we should have known that we were supposed to be on the 2nd floor and that we did not let them know we had 2 small dogs. I said that’s not right because I was right there when my girlfriend made the reservations. She told the person we had 2 small dogs. By this time, we were very upset. Then she said we had to go back to the same room because it was going to cost double for that room to be cleaned. Very rude young woman. So my girlfriend went back to start packing up.

They gave us room on the 2nd floor. Complaints besides this and the beds in both rooms are the following: we could not get in the pool room, the card did not work and we had to go all the way back down to the desk for the girl to unlock it. She could not and we had to go back down to the desk again to get another card. Finally, that one worked. Also, you could not go in the pool because it was not working. It was broke. The water in the hot tub was so hot that we could only stand it for about 5 minutes. The bottom of it looked very nasty like it needed a good cleaning. The walls had this green moldy-looking stuff growing up the walls.

I think we should get a refund back because there is no way that I want to go there again. I'm telling everyone how rude and nasty the place was. We were there only 2 nights (the 9th to 11th of March). Trust me, that was two nights too much. I rolled off the bed the next morning and almost fell on the floor if the night stand would have not been there. All in all, what was supposed to be a nice week-end get away was a real nightmare. I recommend to not go to Comfort Inn in Cadillac, Michigan.

We went to our scheduled event and returned later before 10:00 PM to rest. Before we turned in, we could smell the smoke-filled room. At 2:00 AM in the morning, I went to check if another room was available, but there's none. I went to purchase respirators and scented candles, as we could not breath. We had to turn off the air unit as it made it worse. My entire family could not sleep. I even went to go outside, just to take a nap in the car.

Before I checked out, I complained to the manager that the entire 3rd floor was smoked-filled. The manager verified that the 3rd floor was a smoking floor and that I should never book on the third floor. I informed him I booked a non-smoking room and the Inn should have never let me book a room there. This was the worst experience that I have ever had at a hotel. Tired from no rest, we drove home to Texas and had to leave our entire luggage in the garage as we could still smell the smoke in our luggage.

I tried what they call as an egg and there was no way. It was terrible. We were not the only ones who were complaining about the food and the dirty rooms and the carpet in the hall that was so dirty. They need to fire all the cleaning people and get new ones that know how to clean. We will not stay at another Comfort Inn which we have done a lot in the past. We complained to the girl behind the desk and she just said okay, which we know will not go any further. You need to do something about this being so dirty. The outside gives a very different view of the inside. Maybe you need to look into who is supposed to be managing this hotel. I will not stay any more.

I talked to the manager and he said he would look into it. They offered me 10% off. I called the corporate office, and the guy said he would look into it. He said he went to the hotel, and did not see any bugs. However, he noticed there was some damage to the room, a hole in the wall and 2 broken lamps. I told them there was no way there was any damage, and if my card was charged for any damage, I would contact an attorney. After I got home, I was terrified to bring my things inside. I unpacked everything outside, to make sure I wasn’t bringing these things into my home. It was a nightmare.

The first day we told them that the hairdryer did not work (something was wrong with the thermostat). We did not get a dryer. The next we complained again but no hairdryer. We complained another day but no hairdryer. The person said that she did not have another dryer. She told us that we could go into another room that was not occupied and use a dryer. I told her that that would be very awkward. Do you think that she would have wanted to do that? I thought that there would be some sort of maintenance worker there to fix such problems. We have stayed in this same place for the last 3 years because it is very convenient for us. We have never had any problems whatsoever before.

I called the front desk and complained. At 12:30am the door opened again. I got up and yelled, "Get out.” I again called the front desk and they said someone had said they left something in the room. Needless to say, we did not get any sleep the rest of the night. We were in room 408. Twice in one night! Give me a break. We have stayed at a lot of Comfort Inns over the years but not sure I would again.

He went to our bank and they said yes, we were charged 3 times over for our room. I immediately went down and complained to the desk person who also claimed to be manager. He said, "yes, he had made a mistake and charged my account to three different names that were similar to mine", but that he had gone in and corrected it. I told him that it had not been corrected. He said that he would make some calls and get back to me. He never got back to me. I talked to him several times about it because my husband was watching our account and nothing was ever reversed. The money was never put back into our account. At one point, he stated that it was not his responsibility or fault. I told him that I had been left short of money to get home on and eat. He said that he would take care of that by giving me some cash to get home on, but that he would have to charge my card for the cash. I said no way. He was very abrupt with me acting as if I was the one who had done something wrong.

Many times he was talking to another man in an office behind the desk in another language that I did not understand. At one point, he was on the computer and hushed me because he didn't want me to disturb. He told me to come back later. It wasn't like I was throwing a fit or making a disturbance. It has been 3 days and the money still has not been put back in my account. I had to borrow money so my son and I could get home. I travel a lot with my son. He is a bull rider for the California High School Rodeo and I have never had any problems ever. I just can't believe how poorly I was treated. I guess I should have had a clue when our TV didn't work and he instructed me on how to fix it myself. When his instructions didn't work, he got annoyed and it took him 3 hours to come up and deal with it.

"How was your stay at the hotel?" I said, "Fine." She then asked me, "What room are you staying in?" I told her, "I am not staying at the hotel, but only visiting a friend that was staying there." She then asked what the person's name was and their room number, as they are supposed to be in the lounge area with their guests at the same time. I told her they had already left and that we are on are way to visit a relative of hers that was ill and in a hospital in Baltimore, Maryland.

I asked her why she was asking me these questions. I also told her that what she was saying to me above was not all true. That there are plenty of guests' friends/relatives that eat in the lounge in the early morning, and that the person who was registered with the hotel is not always in attendance. I mentioned to her about a friend of mine that worked behind the front desk of the hotel in the past couple of years, and that she had friends visiting her when she stayed at the hotel. I told her that this person didn't sit with her guests the next morning, as she had to work the next morning at the hotel.

She then told me that I should leave. I told her that I come to the hotel plenty of times as I am taking my walks to and from home. I reside in the area of Calverton, Maryland. I told her that when I come to the Comfort Inn, I go to the ladies room to wash my hands. From time to time, I will straighten up at the ladies room. That I am not asking for money from the hotel management for doing this tasks, but coffee and a danish once in a while is satisfactory payment to me, for helping the hotel from getting letters of complaints about the cleanliness of its facilities.

She told me that she doesn't want me to do this and that if I didn't leave, she would call the police. I told her to go ahead and do that. I told her that I feel I can at least finish up my coffee and bagel, or straighten up at their ladies room, for being a guest of a person that stayed there the night before. I told her that plenty of people, who are not guests of the hotel, come there and drink their coffee, then leave. She told me that some people have done that, and that she makes them leave right away.

I said to her, "What is the big deal? You aren't paying for the coffee." Her response was that she does pay for it. She asked if I wanted to, she will pay. It is something like $1,200. I didn't respond to her question. I told her that the ladies room should always be cleaned, and that the custodial staff is not always doing their job when it comes to checking on the ladies room to make sure that it is clean. She then said to me, "Well you must be the one getting it dirty, otherwise, why are you going to the ladies room?" I immediately told her, "To wash my hands."

I got disturbed at her words, at this point, and got up from the table. I told her that I am going to put a complaint with the corporate office of Comfort Inn against her. I asked what her name was, as she walked me to the front door. She said that she is not going to tell me, since I didn't tell her what the hotel guest's name was. I turned around at that point to look at her badge name. I told her I was going to have her lose her job for she was harrassing me unnecessarily. The lounge area wasn't even the area in which she worked.

I told her I come to the hotel all the time, that it is like a second home to me. I even attend mass there from time to time each week. Jordan, in my opinion, is a very prejudiced person. She is Black American, and I have seen her in action on several other occasions with other White Americans. She can be pretty abrupt, and she doesn't respond rapidly to people's request. She should lose her job, for she is not handling the hotel guests properly.

First, people are getting fired all the time.The ladies room is usually a mess. The toilets are not flushed all the time, and paper litter is on the floor most of the time. A few times, soap was not in the dispenser for cleaning your hands, or face. I am sure that the men's room is the same way. I notice as I walk from the hotel, that the grounds are not always clean. The trash bins are usually full in front of the hotel, and cigarette butts are apparent along the grass and sidewalk areas.

I look in the opened curtain windows, and see that a lot of the rooms are not ready for new guests. It's like they decide a lot of times, not to use these areas for upcoming guests, at the moment, so it gives them more time to clean other areas. With them letting people go all the time, the people that remain working there, have to double up on their work load. This leads to having the hotel run 50% less because they don't have the rooms at the time available for a 100% turnover of new guests arrival. There have been numerous times when the electric, heat, or water system is not working properly. For a well known hotel, these three utilities should be working at all times.

The food that is served to the guests during the week has changed dramatically. For the past thirty years, you could be guaranteed a nice breakfast. They used to have bacon and eggs all the time. Now, the bacon and or sausage is eliminated. There would also be chocolate covered donuts and pastries, but not any more. There was also plenty of varieties of tea. Not any more. They have several trays of boiled or deviled eggs sometimes, but if you are not there early enough, you won't be able to taste them, for they only make several trays of them.

They have an oriental women that works in the lounge. She has approached me several times in the past, telling me that I am not allowed to get coffee there. I told her okay, but I take that with a grain of salt. I have witnessed taxi drivers, dropping off guests, or coming on their own, and getting coffee and leave the hotel to get in their car and go. She hasn't said nothing to them. Maybe she is scared, because they are of Black descent. She has been there a long time, and she treats some of the guests with rudeness. I have seen her tell people that they can't sit in the lounge area, that a special room down the hall has already been prepared for them to eat in there. I think it doesn't matter where they sit and eat, as they are guests of the hotel.

I have even witnessed her telling people to pick up their plates and put them in the trash. They are paying guests and they stay at a hotel so that they don't have to clean up after themselves. Usually a person stays in a hotel, because they are on the go to do other important matters, and are not concerned about picking up plates that they eat off of, and placing them in the trash bin. Most of the time, I have witnessed, the trash bin in the lounge is so packed, that you can't fit another paper plate, or cup, in it. She even gets rude with a Spanish woman that works in the lounge area. The Spanish woman doesn't say anything back to her, as she wants to keep her job. I think the orieintal woman takes on more than she should, but rudeness is not an excuse for this. She needs to be reprimanded, and she needs to be let go.

In my opinion, when you are working at a business, where people are constantly coming and going, you need to do a complete clean up of the employees that are existing. They get tired fast, and they don't do their jobs to the best of their ability. It will be a while before I enter the doors again of the hotel, unless a friend or relative is staying there. I wouldn't recommend anyone to stay at that hotel in the future. It has changed a lot and it is not clean in my opinion. The Beltsville/Calverton areas have changed in the past fifteen years, and it is not a safe area to recommend your friends or relatives to reside in, even if it is just for a night.

I will be watching Ms. Jordan in the future, as she is not management material. She is allowing the hotel to run down. Let her go.

My husband passed away in July and this has been awful for us. I had to get home to New York, but when I went back to say that, I couldn't stay the night and wanted to cancel. The receptionist said that I had had the room for 5 hours so I would not be able to receive a refund. I told her that I had not even brought my bags up to the room because I had to go to the nursing home. She didn't care and still charged me $80.00. I never even stayed the night, or the day for that matter, in the room.

Then when we wake up in the morning and we woke up itching and realized that we had bed bug bites all over us. I also noticed them all over my 3-month old baby. I was very furious about this, not only because we had the bites, but mostly because my baby did and he didn't deserve this. So we go to check out right after this because we did not want to be there any longer and I asked to speak to a manager and there was no manager there that day. The girl working in the front said that there was nothing that they could do about it. I am very upset about this. It's been a little over a week and we still have the bites on us. Something needs to be done about this.

It was approximately 40 or 45 minutes before the firemen could figure out the problem. My wife, who is disabled, was frightened, and our dog as well. When asked if there could be some compensation for this disruption, we were told, "no". Meanwhile, after leaving, I inadvertently left my cell phone charger in the room. The cleaning person found it, and someone by the name of Jennifer called my wife's cell phone, and left a message that she found it. We called yesterday, and this morning (28th and 29th), and they said they were not sure if it was there, but if we could identify it. They would let us know, but Jennifer would not be back until Jan 31st, and to call then. I am not happy with Sleep Inn at this point, and think something could have been done, like a discounted fee for that evening. We stayed in room 310.

To clean that commode properly would have taken some cleanser and a good hour of time and it was in need of a new toilet lid. The phone was so crusty dirty that we avoided touching as many things as possible. It was very late and we had driven too long or we would have moved on. I cannot understand how a hotel would expect any repeat business with such negligent cleaning practices. I always used to check the room before we brought the luggage in when traveling. I got careless on this one and I expected more of Comfort Inn. If I could have located the address of their corporate headquarters, I would have gladly sent them a letter. I am sure this is not the image they want for Comfort Inn.

Someone must have had his ear to our door because after the last call, they were screaming very foul language and said they were all in deep, I will use a better word than he used, trouble now so everyone scattered and one woman hollered to another bunch of people, I am in room 516. I called the front desk and let them know what she said and I was told that all they could do is ask them to leave and I said "Please do". When we went to leave, I complained again and again was told "Well, it was New Year's Eve". I held up my flowers and said and this was to be my honeymoon! Again, I was told "well it was New Years Eve after all "and I told her that if that was the case she should remind the guests that this is a hotel and to keep the sound down so as not to disturb the other guests.

I was getting ready for bed (only have been checked-in for maybe an hour), and I went to the restroom and ants were everywhere. Not just a couple, but like a whole army. (Yes, we took pictures.) My husband went to notify the "manager." (We found out later from another employee that the manager's mom is the actual owner.)

After coming in to take a look, he explained to us that the only way that ants would end up in the restroom is because we dropped something to attract them. We hadn't even been in the bathroom yet, and certainly didn't have a picnic in there to bring them in. Honestly, when he said that, I almost exploded. I am terrified of insects as it is, and when he tried to put the blame on us rather than even offering a fake apology, I just couldn't believe it.

I know that if my mom had company over for a visit, she would have been very upset with me for allowing ants to be all over the bathroom, and they wouldn't be paying hard-earned money, right at Christmas when times are tough for all of us.

He offered us a room (the hotel is practically empty by the way) that needs to be on an upper level. So now at midnight, after a 7-hour drive, and needing to be up early, I got to pack up all of our luggage and about 2 dozen Christmas presents to lug it all upstairs. And of course, the elevator was broken. 7 trips back and forth later (My husband actually even ripped one of our suitcases trying to carry too many things up the stairs at once--cost $50.00.), we had switched rooms.

This whole thing started when I needed to go to the bathroom, so I was relieved when it was finally over and I could go. Within about 20 seconds, we found our next problem. The toilet didn't even flush! So now, we got to go to the desk again for the manager, and he begrudgingly came up to fix it. It was awful. He really believed he was doing a good job in solving our problem with the ants by giving us 2 options: get up out of bed and pack up our stuff and move it upstairs or he would refund us free of charge. Yes, he actually said refund free of charge, and we could then pack up our car again at midnight for a different hotel.Why would he offer us a way out instead of offering to fix the problem?

The owner and parent company of Comfort Inn and choicehotels.com can't be happy about a solution like that, right? Pretty much what happened was we accommodated him, not the other way around. We had to get up and go to work. He only had to give us a new room key. The guy apologized for the way we felt but never once for our inconvenience. I've never been treated with such disrespect and absolutely no customer service. The manager is beyond condescending. I will not be staying at Comfort Inn again, and I will do my best to pass this on.

After being in the rooms for less than an hour, we found the internet did not work. Naturally, it was supposed to be free and works great at such a new hotel. I called the front desk and complained. To my amazement, the internet started working immediately. After a short period, it appears that they turned the internet back off again because it still did not work the next morning when we left the rooms early. This was questionable. The next morning, I noticed when I started to shower, they had not removed a washcloth from my shower, old soap was still in the shower and not to mention, several hairs on the shower floor from the prior guest. The trash was still in the garbage cans in the bathroom and I am going to stop here.

We were in town for the Hyundai Plant and Training. At lunch, a Hyundai Manager asked where we stayed and I said Comfort Suites up the road. The Hyundai manager's reply was "oh no!" then he asked how was it. I shared this story with 20 people in the class. I would look elsewhere until they obtain someone to clean up this hotel!

I called on Oct. 19 and spoke to a desk clerk named Sarah, who was extremely rude and would not put me on the phone with the manager but sent the call into voicemail. I called back several times and told her I did not want to leave a message, but would be willing to wait to speak to the manager and she was flippant, rude and combative in her response to my request. In the middle of speaking to her, she basically disconnected and put my call into voicemail. I called back and asked her for the number for Comfort Inn corporate offices and her response to me was "google it". This treatment by all of the personnel at this hotel is unconscionable. As far as I'm concerned, they have stolen money from my parents and therefore, I am taking the first steps to legally resolve this problem.

I received my credit card statement today and the general manager used my credit card number from my first stay to bill me as a no-show! I did not tell him I would stay there again until he got back to me after speaking with the owner. I have left several messages for him to return my call and Erica at the front desk in Santa Ana. I called him and left him voicemails and text messages to return my call, but he will not. I rarely use this credit card and now, someone is trying to purchase things in Mexico with my credit card number! Kind of suspicious.

My wife went to the lobby at 5:30 AM. The breakfast room didn’t open until 6:00, which was fine. She had to holler back to the employee and wake him up, as he was in the office sleeping in the dark. Then when we checked out, there was no one to help us. Finally, the maid checked us out after a 10 minute wait. While we were waiting, I went to the breakfast area to get a cup a coffee; not only was there no coffee, there was no cream. I understand that breakfast is limited, but you should at least be able to enjoy a coffee before you leave the building. Needless to say I was very disappointed. We should get the room charge off of my credit card.

We found Amir quite sympathetic to us, but the Comfort Inn is responsible to ensure this situation should never have taken place. Also, Amir and his colleague could have allowed my mother-in-law and daughter to remain in the comfort of the bed they were in while permitting my wife and I to move to another room. Not only were my wife and I inconvenienced by this, but also my aged mother-in-law and daughter by having to move our entire luggage (six suite cases) from the third floor down to the first floor. We were offered another room on the first floor, which smelled like smoke, had a dirty shower area and was just generally substandard. So, at 11:50 PM we found ourselves checking in to another motel. We most certainly will not be staying at a comfort motel ever again. I would appreciate a response to this email and to what we had to endure. We are visiting New York City from Australia for the first time! Regards from Mark ** (1-301 **).

At check out, they charged me for a long distance call that I challenged, since the only time the receiver was lifted was to call the front desk and that was unsuccessful. My wife and I both have cell phones with unlimited long distance calls. Though we were on the falls side of the hotel, there was no view of the falls. We were put in the basement which was very hot. Thankfully, the room air conditioning worked.

The room carpet was so filthy. I made the mistake of walking around the room in my white socks and when I took them off, the bottoms were absolutely black. One day, they took the used towel but never replaced it. There was the same pile of dog poop in the stairs for all four days we stayed and there was also dog poop in the hallway on two occasions. Obviously, there was no staff who ever monitors the stairways. They are charging extra for animals but it is the guests that have to put up with the results.

There was no desk clerk on duty when we wanted to check out this morning. Apparently, she is also the breakfast room person.

This email is in regards to the Comfort Inn, 2101 Hwy 72W, Corinth, Mississippi. We checked into this hospice on August 22 into room 118 at approximately 4:58 p.m. The following details below occurred, which was absolutely "unComfort Inn" and will deter us and anyone we come in contact with and tell about staying in Comfort Inn again. We were told they were renovating the rooms at night (It should have been the first clue).

1. The bed was (maybe) a double bed - not queen, not king, but a double, maybe.

2. The rug had white paint all over it. I guess from the renovation. So why was this room even used?

3. The sink would not drain the water as the stopper was not up and would not come up. Using finger tips, we attempted to pull the plug up so the water could drain (plunger on faucet was not attached). The entire sink fell out of the hole and landed on the floor, breaking into large jagged pieces of porcelain. I have a picture!

4. Went to office and reported the above (No. 3). The lady asked if I wanted to stay in the room. I told her, "No". I was never asked if anyone was hurt, etc. She gave me a key to Room 122. The key did not work, and again, down to the office I go. I got a key to 124. The key worked but there was more paint on the floor and a bed for midgets in the room. Now the real fun begins. I sat on the toilet, and lordy, lordy, lordy, the thing is not even attached to the floor and it shifts. The plumbing is set up incorrectly in the sink (which stays in place this time) and the cold water is scalding to the point that I had to get antiseptic for the burn and fingers with peeled skin later. The ultimate was next morning, waking up to roaches over my head on the ceiling. I didn't even want to think about "bed bugs".

Your notice on the paperwork that I received says, "You'll feel at home". God, I hope not! And it also says, "If you're not already a Choice Privileges rewards member, you're missing out on free nights and other rewards." I think I have had all the rewards that I can handle from Comfort Inn.

Now, if Comfort Inn wants to keep its name on a motel that is this bad, go for it. I am sending this email in letter form to the Better Business Bureau in Corinth, MS and to Comfort Inn corporate headquarters. I think giving a motel three shots at me is more than patient. I must say, I've stayed in bad motels before but this episode belongs to Saturday Night Live!

What was even worse was not one person offered to say, "With all your trouble, we will not charge you for the room." It was business as usual and the question, "Do you want to stay in the room" is beyond humorous.

T. D.

We we attempted to check out about 7:30 a.m. The elevator was out of order. We (three of us) carried down luggage from the third floor. We asked for help from the desk person. He said he had no one to help us. He wouldn't even help us.

We made one more trip upstairs with no one helping us. We got back to the car. My husband became overwhelmed with the stress, lifting and the stairs. I thought I would have to call 911. My husband has a very bad heart, our friend has cancer and I am recuperating from a dehydration bout from a couple of weeks ago. Slowly I made the third trip upstairs to the third floor, forgot something and had to go back for the fourth time. As you can tell, we were very upset with the way we were treated at the hotel. We even asked for our money back for the second night. The guy at the desk said there was nothing he could do for us.

We have never been treated so badly, being disabled people. There was no compassion or respect. We will never ever stay at another Comfort Inn and I am also going to report this event to the people who oversee ADA complaints.

The motel seemed nice on the outside. But inside was a different story.

We informed the employee and told him that we didn't want to stay there. We don't want them to charge us but he said that it was not possible. We then explained to him that we were informed how bad it was but thought (for convenience) that we would try the hotel. After I told him that I was on the phone with my credit card company, he decided to let us cancel. I would strongly recommend Comfort Inn to check out the owners of their hotels. We never have good experiences with Comfort Inn and will never try another.

When we spoke to the clerk about this and the room's condition, she was unconcerned. It was very late so we sprayed the room with lysol and locked the door. We did not leave our room until morning.

The owners are Neil and Kirti ** I will never return and I am contacting the corporate office about this.

By the time I went to get it (which was in front of the office), I saw her already talking to someone else. I had to wait for her to finish assisting two other customers and when it was finally my turn, I told her that what she did was not nice. She did not reply and just looked on the confirmation number.

She informed me that I had to pay $112.00 upfront for the room. I refused to do so because I was initially told that the room was just $74.99. She then went on by saying that she was just going by what’s showing on the computer, which says that I booked a suite (which I actually didn’t). She was giving me attitude so I just told her to keep the room. She gave me a funny smile, a “have a nice day” greeting and then I left very upset.

On Tuesday morning, the 9th of August (2 days after we had checked out of the room), we received a phone call accusing us that we had damaged their sliding mirrored wardrobe doors; stating that the glass had been cracked, and there was broken glass on the floor. We did not do such damage. My girlfriend and I were angry and shocked of this accusation. They quoted us $797 for the damage from Beach Glass Company. The hotel informed us that the housekeeping staffs refuse to clean the room until it is fixed. It is because they cannot clean with all that glass everywhere yet.

When I went down to inspect the room (Tuesday 9th of August), part of the room had been cleaned, and there was no broken glass was found. We asked why they did not contact us earlier, and why the housekeeping staffs did not clean the room properly soon as we left. We saw the housekeeping staffs waiting to clean the room that Sunday when we were leaving. They could not answer us, and the room still has not been cleaned properly. The sliding doors are not in the way of the cleaners to clean the room.I contacted the hotel informing them that we did not do such damage, and to show us proof. The hotel manager claimed that she walked into the room to check, and she couldn't even open the doors because it was jammed. Yet, somehow the doors were working fine when we stayed, and we barely used the doors.

I said that I will not pay for this damage. They said I will, as they would send out the quote to my address, or charge it to my account. When I went down to the hotel to inspect the room, the damage looked like it was done due to wear and tear, and done by someone trying to force their way into the wardrobe. The damage was not worth $797. We did not do such damage. We have a witness who was with us that day when we left, to confirm that the sliding mirrored wardrobe doors were fine. We got quotes from other glass repair companies that the damage was only worth around $500, and the door should have been repaired a while ago because it was due to wear and tear. As soon as we notified the hotel that we will find a cheaper quote, they came back with a quote for $600 from another company.

I contacted Consumer Affairs for assistance. We also wrote the hotel a letter requiring evidence of proof that we committed the damage. We said that if no evidence/proof or response was made within seven days Consumer Affairs will take this further. After communicating with the manager about this, she stated that they cannot provide video surveillance of us committing the damage as it is illegal. She threatened to get the hotels lawyers involved, if I decided to take this further, and did not pay the damage. The matter of fact is no proof has been made that it was us; the doors were closed before we left and were fine. My mother went to the hotel on Wednesday, 10th of August to check the damage. The room was still not cleaned, and the damage appeared to be wear and tear. She was threatened and treated with disrespect.

We had to get another glass supplier to fix it at a cost of $510, who has stated it was wear and tear, and should have been serviced a while ago. The hotel threatened to charge me $150 a night, if the sliding mirrored doors were not fixed by Friday, 12th of August, orders by the owner. I asked to speak to the owner. They would not state or provide his details or name, which to me is poor customer service.

The manager was rude, abrupt, provided poor customer service and has no evidence to prove it was me who did the damage. Citizens of Australia should be made aware of this exploitation and accusation. They have to do everything possible to ensure the hotel rooms they stay in have been serviced, and are not faulty and made unsafe. The fact that this door could have collapsed because it was old is appalling. The hotel had tried to rip us off, and only tried to get a cheaper quote when we stated that we would like to look for a cheaper price. I warn all citizens to be careful of this hotel.

My partner then went to the hotel on Tuesday, and demanded to see this damage. The management resolved the issue by threatening to call security. When on the phone, to the staff at the Comfort Inn I asked as to why it took two days to contact us, the management replied with, "we couldn't find your number on the system.” Yet another staff member told my partner that they had been trying to contact us since Monday.

After being accused of such damage, we were also accused of lying. When we checked out of our room on Sunday the 7th, both my boyfriend and I witnessed a cleaner go into our room. If there was damage, why the confrontation didn’t happen then and there or shortly after the room had been inspected? The management argued that the cleaning staff did not enter our hotel room until 2 PM, still no contact in regards to this damage until two days later.

After much debate and threats by the Comfort Inn, my boyfriend and I agreed to pay for damage to save the trouble and fees of taking this matter to court. We agreed with the Comfort Inn to use our own trade person who quoted the damage as $510.00. After getting nothing resolved with the management, I further sent a letter of complaint to the head office, and to the Consumer Affairs. I also contacted the Comfort Inn an asked to speak to the head person-in-charge. The Comfort Inn was of no help, refusing to give any details of the boss.

On Wednesday, the 10th of August, the management called my partner and demanded the damages to be fixed by this coming Friday, the 12th of August. Not only has the Comfort Inn giving us two days to get our trades person to fix the damage, and come up with the money, but they are now also threatening to charge $150.00 a night until the room damages are repaired. The management claims this is the head office orders and is now out of their hands. Yet, still there is no way possible of contacting the head office. We are seeking legal advice.

In the mean time, let this be a lesson to have all rooms inspected before staying at hotels. My boyfriend and I didn't cause this damage. Financially this is no issue, but to be falsely accused of the damages with no proof is my point I'm trying to get across!

My family and I immediately made the decision to leave right away to be with her at the hospital in Indianapolis. Once we returned to the Comfort Inn, I told the receptionist and she said she never dealt with anything like this before, so she emailed her boss who in turn emailed her back and told her we still had to pay $100 because of no cancellation notice. I think this is so unfair because these circumstances were beyond my control. I feel this warrants full reimbursement or another night's stay at the Comfort Inn.

The next day, we checked out around 8:00 and headed home. About a week later, I was paying my Discover Card bill and noticed a $500 charge along with my room rate for Comfort Inn Suites. So I called Comfort Inn and spoke with Alan (I think that was his name). He asked me which room I was in when we stayed there, I said I didn't know. He said, "Was it 215 or 229?". I said, "I think 215". He said that we were being charged for cutting the draping. I knew that we didn't cause the damage. So I said, "Well, maybe we were in room 229". He said, "The damage was worse in that room". I asked him if I could speak with them regarding these charges because we didn't cause the damage, and would not pay for it. He said that he would give Carla, the owner, my number and she would call me back.

To this day, Carla has not called me back, after many attempts on my part of trying to reach her. My family and myself did not cause the damage, and I will not pay for it. My family and I have traveled a lot over the years and have never been accused of damaging our hotel rooms. This year alone we have been to Inn of the Mountain Gods in Mescalero, NM (twice), Circus Circus in Vegas, Bally's in Vegas, Days Inn in Tucson, AZ, Days Inn Phoenix, Airforce Inn in Albuquerque, NM, and Hard Rock Hotel in Albuquerque, NM. We are upstanding citizens and hotel guests.

After notifying the hotel staff, I was trying to put her to bed when they knocked on the door 4x, then the manager came in and wanted to look around (presumably to flip all the light switches himself). When I told him he couldn't come in, he complained (angrily) that he was just trying to help and fussed that I was "refusing" the offer of changing rooms.

Believe me, I would have gladly changed rooms! But with two sick companions at 9 p.m., that was not an option for us. There was no apology (he thinks he apologized in an email where he repeated that I refused his offer to change rooms), no refund, no voucher, and certainly no understanding for the extremely difficulty situation we were in that night. This man seems quite unstable, and it is hard to imagine how he became a hotel manager, except that St. George is a very small town.

On 6/25/11, I was going to take some money out of my checking account and it wouldn't let me. So, I went home and checked my account online and it was overdrawn $582.00+ with a hold on the money I did have in there to cover the $711.00+ Comfort Inn charged me for the rooms I had cancelled. I'm retired and don't have money to blow and I'm not happy at all that this happened because they have incompetent employees and that I should have to go through all of this stress.

On top of that, my credit union said they can't stop payment because I authorized payment which I did when I reserved the rooms, but I didn't authorize it after it was cancelled. I'm so ticked right now! I want a refund because I'm sure the money will be taken out of my account by the time you get around to doing anything about it and now it's going to short me on paying my bills I need to pay. Thanks to the stupid people at Comfort Inn!

When I contacted the motel, they gave me the runaround and finally told me the motel was full on Thursday, June 9, 2011. So they had to charge me extra because they had to turn people away. I have my receipt that clearly shows a check in time on 6-8-11 and a checkout time on 6-10-11 with the total of $95.61. I did not authorize or agree to any other money to be taken out of my bank account. I want my money back.

In January of every year, the route is advertised and people begin to make their reservations for hotels so we had made these reservations way in advance. It just so happened that Montgomery had record breaking temperatures on June 5th, but when we got to our hotel that evening to check in, we all found that the air conditioning had not been turned on in any of our rooms. We also found the rooms had not been cleaned properly (used shampoo bottles and used washcloths left in the shower, make-up smears on bathroom counter, dirty footprints on bathroom floor, and trash left in garbage cans.) The town of Montgomery was very hospitable as were all the towns that this tour visits but this particular Comfort Inn management dropped the ball. The so called continental breakfast consisted of cereal and fruit.

It was obvious that this manager was cutting his costs on the services provided, but for what we were charged, it should have been a lot better. When we checked out the next morning, I noticed that there was no one at the front desk, but there were a lot of comment cards laying there. I know that I left one, but I am sure that they were all thrown away. This is why I am sending in this complaint. This particular hotel was the closest one to the track and it was booked up with people on the tour. This hotel needs cleaning up and new management. I will think twice before I ever book a room at a Comfort Inn again.

Upon inspection they had extremely red eyes, some experiencing red cheeks and what appeared to be blisters. We went to the owner to express that the chlorine levels of the pool maybe too high. He stated that there was nothing that he could do, then proceeded to open a bottle of chlorine and pour the contents into the pool with out measurement and while the children were swimming. All of the children experienced red, burning eyes. Some of the children had red blotches on their faces, under the eyes for several hours, while my daughter still has what appear to be chemical burn blisters on her cheeks.

I said so I am punished because I pad cash? She sent the 2 managers a letter stating I was not happy. I called 2 days later and they basically said, "We changed you sheets." We rectified the situation and got over it. I received a letter from them, telling me next time I come to town and stay somewhere else and wiped their hand of it. They kept the cleaning girl. Imagine that, it still haunts me of the blue image of those underwear flying out of my bed and they did not even change the comforter. I did complain to the chain since this is a private-owned Comfort Inn.

My husband used the computer in the front lobby and I was on my laptop in my room, on the second floor with the doors locks all in place. We had two windows in the room that looked out onto the first floor rooftop below. While working in my room, a tremendous ruckus broke out in the hallway on my floor at approximately 10pm. There were many male voices yelling and pounding against all the walls and sounds of people being tossed around outside my door. Being in this particular neighborhood, I was very frightened since the hotel had pretty much been empty up to this point and now it sounded like a riot or invasion of some kind. The riot expanded into the adjacent room with things/people being tossed against the common wall. It then spilled out onto the roof top outside my room.

Again, there were sounds of people fumbling around, knocking and pounding outside the walls by my windows. I was surrounded by this riot. My drapes were very heavy and closed at the time. I was terrified to look outside because it was dark and I knew I would not be able to see much with the lights on in the room. Nonetheless, as I started to peek out the drapes on the window closest to me, the noise was clearly now at the other window and actually sounded like someone was at that window. Sure enough, the drapes on that window started billowing into the room as that window was slid up and opened.

As I was staring in a frozen state of belief, a man's leg stepped through the window and into my room from behind the drapes! The only weapon I could quickly see was a floor lamp but the leg was between me and the lamp. Before I could find another weapon, the man was in my room and standing face to face with me! The window slammed shut behind the man when he came into my room. I screamed as loud as I could several times. No one came to my assistance! When I finally looked at him, I could see he was 17-20 years old. He looked as frightened as me. He looked at me and said, "My bad," then fumbled with the door locks until he could finally leave. I called the front desk immediately and told the clerk what happened. She was in as much disbelief as I. I told her I needed help up on that floor as I was by myself and didn't know what this riot was about. She assured me I would be helped.

When no one came upstairs and the riot continued, I called the front desk again. She informed me she was attempting to find the head coach. I didn't know what that meant and told her that if help didn't reach me immediately I would call the police for help. My husband heard the commotion upstairs and after hearing the clerk's conversation on the phone, he rushed upstairs to the room. He arrived about the same time as the clerk. I then opened my door to see, what I learned later, was a visiting high school football team totally out of control. Some of the students were running around with nothing else on but towels around their waists. The clerk and the assistant coach attempted to get them under control without much success. The clerk then transferred us to another upgraded room in another part of the hotel and the clerk informed us that we would be comped for our last night's stay.

After we were moved to our new room, we asked the clerk to give us a wake up call at 6:30 am for the next morning. This wake up call was for an important meeting at the hospital with a doctor coming to the hospital to meet with us and was explicitly set up for our benefit. You guessed it, we never got the call and we missed the meeting wherein we were to learn my brother-in-law's specific prognosis and what we needed to do to help this dying man. To add to this distress, the upgraded room was disgusting.

It was located in a smoking wing and of course we did not smoke. The carpet had some type of tarry goo seeping up through it to the extent we didn't take our shoes off and it was on the wheels of our luggage. There were no windows (which was a relief, however probably not safe with no fire escape in a smoking wing) but there was a broken, leaking skylight that looked up into the roof where the problems had just occurred. Had it not been for the need to be as close as possible to the hospital, we would have moved out of the hotel immediately. We desperately needed a haven to come back to after our long emotional days at the hospital. This was far from that haven and added to our stress and lack of sleep.

When we checked out of the hotel on September 29th, we did receive the comp fee for one night. The manager was whining about trying to get the football team to pay for the comp night and wasn't too concerned about us. The manager even questioned whether the events even occurred and said the window doesn't even open. For the record, we too had checked that window and found it to be extremely heavy and difficult to open, but it did.

Keep in mind, it was a young, healthy football player that opened it. There were no locks on it and we expressed our concerns about that to the manager upon leaving and to the clerk the night of the event. The manager once again implied that I made everything up and that no one could have entered the room through the window. We live in a ranching community and usually travel with a gun. Since we flew into town for this trip, we did not have a gun with us. The end result of this invasion would have been much worse had my husband been in the room and/or we had driven there. I have no doubt that there would have been an ambulance and police involved under those circumstances. Even though this now appears to have been a prank gone bad, someone could have been killed in our attempts to defend.

There were cracks around every door, holes in walls, mold growing in closet, and when we walked into the bedroom, there was a large white stain on the bedspread. I called down to the desk and the customer service sent someone to change the bed linens. I asked for a manager to call me back.

The manager called me back and I asked for another room. He then said they were going to renovate, which I understand that this needed to be done. The room never should have been given to us in that condition. It was dirty and hazardous with the mold.

We got another room and it was still bad. There were cracks. The cabinets wouldn't close and the bed spread was also dirty. We checked out on Sunday and wanted to use a different card for checkout. I asked the CSR if this was okay and she said it was no problem.

We went ahead with check out and found out after we left that both cards we charged. We called the hotel and they said that this will come off in a few days. I then asked if they knew this was going to be charged on both cards and why we were we not notified when we asked about it. The customer service girl said we didn't ask that.

This amount is still being held in my bank account and it is now Tuesday. I will never stay at this hotel again and will tell everyone about this experience.

Bed spread had smoke holes on them, the tissue box was rusted, and the toilet had focal mater in the toilet. The shower head was coming from the wall. There was a bug in the light fixture in the bathroom. I was so disgusted that I did not put my clothing in the drawers; I kept them in my suitcase. The microwave and refrigerator was on the floor. It has been a long time since I've stayed or seem a hotel this outdated and needs a complete remodeling. This hotel is in a prime location and need to be condemned by the health department. If we had been in an automobile we would have left.

I responded that they were absolutely not ours and that there must be some confusion. I disputed the charges with my credit card, but if they end up leaving them on the card, I feel like my next step would be to take them to small claims court as a matter of principle. The amount of money doesn't bother me as badly as the fact that I am being accused of something I did not do.

When I tried to explain to him that it was not available to me he seemed not to be concerned. The amount in question $287.92. Instead of arguing, we left and went to another hotel that honored the military with a discount which my son was able to use for his room. I checked my bank account and to my horror, Comfort Inn has charged another $143.96 against my account. Now, a total of $431.88 was not available to me for a one night, one room stay at the Comfort Inn in Watertown, NY.

When I called that evening, a clerk said that a manager was not available and she did not have the corporate headquarters number when I requested it. I tried to explain the situation hoping they could reverse the $287.92 charge so my money would be available to me during my stay. After she hung up on me, I called back and finally was told that I would have to wait until it all cleared with my bank on Monday.

Meanwhile, I am up in Fort Drum with my soldier with $287.92 less available funds in my account, and her response was "Sorry, it's hard times". Why would a hotel put those holds on my account when I was only actually there one evening? I have stayed at many hotels over the years and I have never been charged for a night until I actually stayed that night. Most times it is charged after the stay, and in some cases they have charged each day. However, I have never been charged in advance for a night. In this instance, I was charged for Saturday night even though I checked out Saturday morning. Funds not being available to me in my mind is a charge and then they worsened the situation by charging me for Friday night again.

Unfortunately, because of the unavailability of funds I was unable to take my son to dinner that evening as I promised. He was wounded in Afghanistan, had to come home to Fort Drum for medical treatment and then I had to deal with a hotel that overcharged my account and added to my stress. I think what angers me the most is that an employee actually said this is hard times when they caused funds that should have been available to me to be held so that I was unable to use them. They were due $143.96, for the service that I received. Waiting until Monday or Tuesday to have those additional funds they "held" against my account available is unacceptable. I only ask that this practice be reviewed by their corporate staff. I will never stay at a Comfort Inn or an affiliate again. I will stick with Marriott and Hilton where in 30 years I have never had a problem with room charges. Thank you.

I reported to front desk staff who wrote a report but no one has made an effort to call, write or contact me in any way to see if I was hurt or had repercussions from the fall. I completed an online form and again no one has made contact. I am sickened to think if I had banged my head on the sink, or concrete floor what might have happened. I am disappointed at the lack of concern from the Comfort Inn staff or anyone in management.

I realized that my room was as far from the elevator that one could get, and there were plenty of vacant rooms. Before I closed my door, I was mugged by a man who said he had a gun. He managed to drag me out of the room and bounced me against the hallway wall. I screamed my head off but no one came to help or even look out their door. The mugger ran away and I went back in the room to call 911. No one from the hotel came to check on me until they heard the sirens, although the police officer on the phone told me that someone from the pizza place down the street had already called them to say that someone at the hotel was screaming. All the hotel manager was interested in was to tell the police officer how safe the hotel usually is. Police suggested that I stay at that hotel but change rooms to one near the lobby and they would patrol the hotel all night.

Hotel staff was horrible to me after that. They charged me full price for the room and wouldn't even provide me with a tea bag for breakfast the next morning. Told me to go to Dunkin Donuts. I contacted their corporate office and was told "we are not responsible for the safety of our guests. " I had medical bills for damage to my shoulder and neck, and went to an attorney. Hotel is a franchise and has opted not to have liability insurance, so the attorney dropped the case. I don't understand how hotel can run under the umbrella name of Comfort Inn, which is a choice hotel and neither they nor their corporate office has any responsibility for their guests. This is simply a warning to others. Your safety is at risk.

Our room, for example, was very poor and smelled of sewer all night. My husband woke up the next morning with a sore throat and all stuffed up. We eventually changed rooms, but when the door was closed, you could still see outside. There were two of us in a separated little building with a walkway between the main building.

The owners were very rude and denied it was not a Comfort Inn. The paper inside the room with all the phone numbers on it stated at the top of the page "Comfort Inn." How can that be advertised as a Comfort Inn then. Our room had a fair amount of dust around, and as for the sheets, you could look through very easily. There were no clocks in the room either.

We are not the ones to complain very easily. But we don't like getting ripped off either. We would like you to check into this and would like some kind of compensation for this terrible ordeal. We will definitely advertise this Comfort Inn, and it won't be good. So if you don't want any bad sayings to go against any other Comfort Inn, I suggest you check into this one. I would like a reply as soon as possible or I will take it further.

This weekend was an annual event where a small group of us, Real Estate investors from several states get together & hold a meeting. When we checked the meeting room, (which we paid $200 for) we found that nothing had been done to have it ready for a meeting - no table arrangement, no table clothes, no water, nothing. In fact, it appeared the room had never been cleaned from a previous meeting. The desk clerk, (an arrogant man with an attitude problem) said he didn't know anything about a meeting, and made no attempt in having the room set-up. So we did what was necessary to get the room in order for our meeting.

When I arrived home, I called & talked with the manager (Angel), & complained about the poor service - meeting room not ready, the rude desk clerk, the pool that was "closed for repairs" and the check-in load-unload area which was under repair (fresh poured concrete). It was raining at the time, so we got a nice shower from the parking lot to the lobby. And all this on Memorial day week-end, one of the busiest holidays of the year. Plus, a barking dog in the room next to mine. In over 50 years of staying in hotels, I have never had to share the night with a barking dog. How would you like to be the next guest in that room, with the dog hair & fleas. Is it normal now to allow dogs in sleeping rooms? Or, just at Comfort Inns?

The manager apologized, said she would reverse the error charges, and give a discount for the unsatisfactory service. That would have been nice, except she not only didn't credit my CC account with the previous error charge, but added another charge of $135.10. When I received my current CC statement showing the additional charges, I tried calling her again, only to be told that she would not be in until Thursday (this was Monday). Apparently she only works (shows up) a few hours each week. Maybe that explains why this hotel has such poor service. Needles to say our group will not be using this hotel next year, or any other time. Attention CEO's, General managers etc. Are you tuned in to what your incompetent & untrained hotel staff is costing you in vacant rooms? So much for Comfort Inn Hotels.

I called at 2:30 in the afternoon asking to speak to the manager. I was told that he wouldn't be there until 3:30pm but he would call me or simply fax the receipt. I called again on Wednesday morning, June 9, 2010. I again spoke with the desk clerk who, again, told me that they had all the information and the manager would not be in until 3:30pm today, June 10, 2010. I called today at 4:15pm and asked to speak to the manager. The clerk asked who was calling and I told her, but the manager was not picking up his line.

I found the fax number for this Comfort Inn, made a copy of the receipt they handed to my boss when he checked out, made a copy of the credit card statement amount which did not match and faxed to them on Wednesday, June 9, 2010. The clerk assured me that when the manager got there, he would fax me a copy of the room receipt for my boss.

That has not happened. The room charge receipt was for ** for $67.79. On my boss' credit card, the room charge is for $90.39. All I need is a copy of the correct charge to get this taken care of. I'm quite sure I will never be put through to the manager to speak with him. I would say 3 days should be long enough for my simple request.

I then asked him if he had asked all of the other guests that same question. He did not respond. Not wanting to tarnish the dining experience of the other guests, I begrudgingly showed him my key card for Room 415 and walked away. I do not want to think that racism was involved, but at the time I looked around and noticed that I was the only African American in the breakfast area. I have to stay at the Comfort Inn until June 18, but rest assured that I will be filing a complaint with Delta Airlines BizTrip, requesting that myself and other maintenance personnel never be sent there again.

My husband and I both have medical problems. He requires a CPAP to sleep at night and has heart trouble; I am not able to walk very far. These things I pointedly explained when I book a room for us. This past Saturday night, May 15, 2010, we ended up in a suite with a queen bed. It was the worst night I have ever spent in a motel.

I only slept about an hour in a half, and that was after taking a pain pill. I've had back surgeries and have a degenerative disc disease of the spine and polyneuropathy (nerve deterioration). It's essential for me to get as comfortable a night's sleep as possible. And my husband requires the same.

Is this a rule of thumb for Comfort Inns? Take reservations with a credit card guarantee and then just give the poor schmuck who arrives anything but what the reservation was for? The confirmation number doesn't mean squat. We would have made our arrangements elsewhere, had we known we were going to "suffer" all night because of this. The clerks did nothing but passed the buck. One offered a room on the second floor, saying "Well, there's an elevator." Only one problem with that; I can't do stairs and I use a walker. In case of fire, where would I go?

My husband was terribly stressed, and also he was unable to sleep. I don't know what the problem is with your approach to reservations. It was guaranteed with a credit card. Ostensibly, we bought the room for the night--the one that was reserved and we were promised. Even if we had not shown up for some reason, the room would have been guaranteed payment.

We had hoped that maybe we had found a reputable motel chain. We experienced a similar problem with Super 8. We stayed in Danville 10-12 times a year, as our daughter and her family live in Covington, LD; and we find it convenient. However, we will be making other plans in the future.

At this time I asked to speak to a manager about this problem, and was told that there were no managers on duty until Monday. At no point did any one at 1-800-Hotel advise me to send this e-mail until I spoke to Juliana on Monday. I would greatly appreciate your consideration on this matter. This has been a very stressful situation. I look forward to hearing from you. If you have questions please feel free to call my cell at ** or e-mail my husband **. I am not going to be back at my office to receive my e-mails until the end of the week.

I confronted the manager and he apologized, but I asked him why so cold and rude. What is the Comfort Inn policies on when it is appropriate to be cold and rude? We all have bad days and I think the manager was having one, I understand that. But he wasn’t having any worse day than my wife and I! Our room number was **. I attempted to make this complaint to the Comfort Inn complaint line, but for some reason, the Comfort Inn limits their complaints to 1024 characters and when I shortened this to less than 1024, the complaint line continued to give an HTTP 500 error. Would this be injury to insult?

Before making reservations at the hotel, we researched what amenities the hotel had to offer. The main reason we booked the hotel was to have a quiet evening and use of the indoor pool. At the time we booked the reservation, there was no indication on the hotel's website that the pool would be unavailable. At minimum, this is false advertising on the hotel's part. As we observed our surroundings at the hotel, it was obvious to us that the lobby area was undergoing construction. On June 20, 2009, before we departed the hotel, we decided to go see the pool area. We then noticed that the indoor pool was also under construction and it was clear that it had been under construction for some time. We immediately notified Citibank's ThankYou Travel Center. I spoke to Theresa, a supervisor at the center, who stated we made an "agreement" with the hotel when the hotel offered passes to the pool at the community center and an upgrade to a king-sized bed (purportedly as a substitute for not having use of their pool). This conversation was the first time we became aware that the hotel's position is that we were given a room upgrade to compensate for the lack of the pool.

The hotel's offer of a king-sized bed without any other explanation by its representative does not constitute an agreement. An agreement, as defined by Black’s Law Dictionary is "a meeting of two or more minds." We had no discussions whatsoever with any hotel staff concerning their providing a king-sized bed as "compensation" for the out of service indoor pool. Thus, there was "no meeting of the minds." Moreover, a bed cannot substitute for the use of a pool on premises. There was never any agreement made between us (Citibank customers) and the hotel's staff. In addition, the hotel did not post any "under construction" or “indoor pool out of service" notifications on its website.

On July 24, 2009, I called the hotel and spoke to ** the front office manager. I asked him if they received my letter (regarding this complaint) because I did not get any response. He told me that the person who received the letter was no longer working there. Mr. ** maintains that we had an agreement because they gave us a king-sized bed and breakfast. We believe Citibank's ThankYou Travel Center and Comfort Inn and Suites in Great Barrington, MA have taken advantage of us by misleading us and falsely advertising their business. In connection therewith, we are hereby requesting a refund of the 18,400 points that was paid to Citibank for this hotel reservation.

We finally got help from young family members, who helped carry the wheelchair person up the steps. After we got up to the second floor, we found that the bathroom was not handicap-accessible either! When reservations were made to use the conference room, they failed to mention that the room was not accessible. I hope that Comfort Inn will fix that problem.

When we returned and given our bags, I immediately noticed that my backpack was way too light. When I checked, the laptop was missing. I informed the employee of what occurred. After giving him thirty minutes to make phone calls and try and resolve it, I then called the police. I informed the officers of the situation. Unfortunately, they were less then helpful and did not seem very interested in helping me. They gave me a case number and insisted that my best bet was dealing with the hotel first. I was told that the manager would arrive in the morning so I went to bed and talked to the manager ** the next morning. ** was very friendly and seemed very concerned about what happened and promised me that swift action would be taken and that what had occurred was completely unacceptable. I was on vacation at the time and was told that I could continue with my vacation and that I could just be in touch with her by phone.

I stayed in contact with Ms. ** and was reassured each time that an investigation was ongoing and not to worry. I faxed the receipt of my laptop to Ms. ** and was told that they were waiting to hear from their insurance. A week after faxing the receipt, I was then informed to get in contact with a Mr. Daniel ** who was their corporate contact. I was told he would know more about the case and what was being done. Finally on July 6th, Mr. ** returned my many calls and he informed me that in fact nothing was going to be done about the laptop. He said that none of their employees admitted to taking the laptop, therefore, it could not be proven that there in fact was a laptop in my bag.

I was traveling with my brother and a friend and both saw that my laptop was in my bag before going into the "secure" room and that it was missing when I received the bag. I have no idea what to do at this point to make sure something gets done. I cannot express how frustrating this situation has been for me and I would like someone at the hotel or corporate to take some responsibility. Even if I cannot receive the monetary amount, I would like to know what actions I could take against the hotel so that something like this doesn't happen to future customers.