Comfort Inn Reviews

In that short time the white No Nonsense footies I wore were 'BLACK' just from moving around our room – the carpet was a patterned olive green and clearly hid the dirt. This carpeting has not been cleaned in years!! On the plus side, the young clerks at the front desk were pleasant, the room we were assigned was quiet, and the bed was comfortable... We will NEVER use this chain again.

On Friday April 22nd in the morning my wife found out the in room blow dryer did not work and we informed the front desk. The front desk told us they would get another one for us ASAP as I had informed them that we had a rehearsal and rehearsal dinner that night and a wedding the next day for our son. We kept checking throughout the day and we were told each time that they had not received a blow dryer. My wife was unable to wash her hair for the rehearsal or the dinner as we waited too long since we kept being told we would have one sometime that day.

The next day very early in the morning I called the front desk because the Wi-Fi service was cutting in and out and we couldn't get on for more than a few moments at a time and then it would take another 20 - 40 minutes to get service again. The front desk manager on duty ** told me then that there had been "a line cut" sometime days earlier and they were experiencing problems with their Wi-Fi. Obviously they knew this before we checked in but there were no signs to notify us and it was not mentioned. I also told the manager on duty ** about our TV which had quit working that night and we could not get it to work again. Then I told her about the blow dryer and that we were thinking about leaving the next day if those things were not fixed.

She immediately brought up a blow dryer. I asked numerous times to have the GM ** to contact me so I could speak to her before we checked out but she never did even putting it in writing and handing my information to ** upon check out so I could speak to her after we checked out. I was contacted on Tuesday April 26 by Comfort Inn employee ** who said the GM ** had asked him to phone me and to offer me 2,000 point in their frequent stay program. I let ** know that I was not looking to open a frequent stay program so the 2,000 points was not something that would result in any relief from my concerns.

I again asked to speak to the GM ** and was told she was unavailable as I asked to have the contact information, any information e-mail, address, phone number of the ownership of the Comfort Inn in question. ** told me he did not have that information and that the only person who did have it was the GM **. I then asked for contact information to the GM **'s superiors and again I was told that he did not have that information and the only one who did was the GM **.

So I expressed my surprise that the only person that could provide me with any form of contact information to share a concern about the GM ** for not contacting me after numerous request was the GM ** herself. I could not get a supervisor name, an owner name so I ask for a GM name of another property which I was provided and I called that location and expressed my concern regarding this entire disaster of a vacation stay at the Comfort Inn in Lubbock. This GM did take down my information and she is going to follow up on my behalf as she apologized to me many times and assured me that what I was experiencing was not acceptable nor within company policy.

I will await the call from her boss upon her return sometime later this week. Since all this has transpired I received a 17 second voicemail from ** (I assume it was the GM ** at the Comfort Inn) at 5:57 PM Tuesday night as a result I believe of the manager ** sharing with her my deep concern that she was not providing me with the type of service I expected when traveling and staying in any hotel and having problems. I returned **'s call at 806-559-8493 at 8:48 AM Wednesday morning upon listing to the voice mail she had left the evening before. It is currently 11:47 PM and I have not received a return phone call.

I pay to stay in a nice hotel and paid for a suite and it is the worst hotel I have ever stayed in, and my company will let all companies I work with about this. The manager is not doing her job, and then to beat it all they overcharged my Visa. This is the biggest joke of a hotel I have ever seen in my life. We pay better money for good service and feel like we stayed in a dump and was treated with such disrespect!!! I paid 3 days with one visa and 1 with another and they billed the 2nd one for all of it. Do not stay here unless you wish to stay at a dive.

Not to mention we're a very professional company and had to show up to the job in white tshirts and odd shorts. All of their expensive company shirts as well as personal clothing and undergarments had to go in the trash, some of those things being irreplaceable. Their job requires lots of movement so you can only imagine how uncomfortable he was the next few days. Some of the bites even oozed pus and were swollen not even 24 hours after the incident. They were out of town for a week so as soon as they brought the company vehicle back it had to be bombed for bedbugs. I called the hotel and very politely asked to speak with a manager. The first response I got was that the manager was out on lunch. Ok, no problem. I left my information and was reassured to get a call back when he returned.

A few hours went by and I hadn't heard anything so I called again. This time he had left for the day so I would need to call back tomorrow but that a note would be left "reminding" him to call me back. The next day I waited until about 2 pm. I got nothing so I made another call. It took me 4 tries but I finally got a hold of the front desk. To my surprise, this time the manager was in a meeting but again I was assured I would get a call back when he got out. I asked for the corporate phone number since I wasn't getting anywhere with the manager and he told me he "didn't have access to that information."

At that moment I let him know that I was starting to lose my patience and felt as though my issue wasn't being taken seriously and that if I did not hear back from the manager that evening, I would have to hop online and share my issue with others looking at the reviews of this location; as well as contacting the better business bureau, health and human services, my attorney and their corporate office.

I really didn't want to have to take it that far but managers have the responsibility of inspecting their property to safeguard that bedbugs do not exist on the premises. If they fail to do so, they are in direct breach of the warranty of habitability. And this was the situation I was in. We work with many companies that travel daily and I will have to make sure that this company doesn't receive any business from us or our family's companies as well as friends and family. I am very disappointed in actions not taken to make this right and even more so in the fact that this man is still dealing with the aftermath of this awful situation.

I couldn't cancel because cancellation deadline on my reservation was one week in advance and if I booked same room for same date today the cancellation policy is the night before. Feel totally taken by Choice and Comfort Inn. All transactions were directly through their company and not a third party. This isn't a customer service approach. I would not recommend this chain to a friend or family member.

So I asked for the manager and was told he only works during the week. I asked for early check out in which my check out date wasn't until Monday. I asked if I could leave my number and the manager give me a call when he comes back to work. Never received that call and it's been two weeks now. It made my weekend so terrible I was in town for a birthday party and had to find another hotel at the last minute on the other side of Atlanta. Had to drive 30 minutes to meet up with my friends everytime we did something together. Their hotel was booked full and was around the corner from mines. I have always stayed with Choice Hotels and after this terrible experience with no response from anyone at the hotel; I will have to find another chain of hotels to stay with.

I asked the difference between the suites and Kyle rudely started to rattle off the list of amenities (TV, refrigerator. Interrupted and asked about the sleeping accommodations, not the amenities. Kyle said short and rude, "Ma'am they are suites". I asked, more specifically, "Do they have a pull out couch?" He said, "That is what usually is in a suite". I went ahead and booked a suite for $150. Kyle continued to speak in short rude questions for information regarding the reservation. When booked he went to hang up and I said I would like an email confirmation and a verbal confirmation number. He was so impatient to end the conversation. He did not give me this information until I asked for it. Once I had my reservation information, I asked to speak to Kyle's manager and was informed that he was the manager!

I asked to speak with someone above him and he asked why. I told him that I thought he had been rude and condescending throughout our conversation. He proceeded to tell me that I was not welcome at this hotel and that he was cancelling my reservation and then hung up on me. He then called the person that booked the block of rooms and told her that if anyone else from our group called and wanted rooms outside the block and spoke rude to him that they were not welcome at that hotel. He proceeded to tell her that I was rude and denied a room. I explained that if that were the case then how is it that I have confirmation email and number. He did not deny me a room until I asked to speak to a manager and I called him out on his behavior!!! Will share my experience with others!!!

When we checked out on 11/8, I cancelled our reservations for December because I made other arrangements with much nicer and reputable hotel in the area. During our trip back to Nashville, I checked our bank statement and noticed an additional $150 charged from Comfort Inn. I immediately contacted the hotel and asked about the charge and they said it was a smoking damage fee. I stated that we did not smoke in our room but she said she couldn't help me back it was only her there. She told me that I would need to contact the manager in the morning. Huge red flag, general customer service would always get the consumer contact information and have the manager contact them.

On 11/9 I contacted the hotel and the front desk told me the manager was in the hallway and to call back in 25 minutes. I was frustrated again. I called the Choice Hotels customer care and spoke with a representative. He then told me he would file a complaint but it was up to the manager to reimburse the charges or not. I then called the hotel to try for the manager again. I finally reached the manager and told him our situation and he then said they charged us because we smoked marijuana in our room! I was extremely taken back and stated that we did NOT smoke marijuana in our room.

He then stated it took several of his staff and a very expensive cleaning machine to clean out the smoke and that he had an affidavit signed that we smoke marijuana in the room. I stated again that we did NOT smoke marijuana and this was the most ridiculous accusation I have ever heard and wanted our money back. He then stated how long he has been in management and he has never seen anything this before and by that point I had handed my phone to my husband and the manager hung up on him.

I then immediately called the Asheboro Police Department to tell them what had happened and out of genuine concern of the safety of that hotel. I was then directed on what I could do. I called the hotel back to let them know that we were in contact with a lawyer for the charge of defamation of character and slander, disputing the charge with our bank and as filing a civil suit. I have contacted the BBB as well as posting several reviews for this hotel. I am taken back by the lack of customer service as well as the accusation of my husband and I smoking drugs in the hotel room, which is clearly not the case. $150 is nothing, but it's the principle behind the matter and how we were accused. We will voice out our experience so this does not happen to someone else. We were clearly scammed out of money.

While I was standing in the hall listening to the lady, I couldn't hear the music being played inside the room. So I stated to her "I also paid to rent this room 200.00 dollars, and communication with your staff is clearly not my job." I had to miss out on half of the party dealing with this ignorance. So 20 mins after that her manager came in and pulled me to the hall once again, and stated "You are not going to disrespect my staff throwing up how much people paid to stay here." I made my point very clear to him "Your staff disrespected me. She threw up how much people paid to stay here because of the breeders cup event."

I'm guessing my money wasn't good enough because I wasn't part of that group. After I paid I told the manager "We are leaving because you have clearly ruined our kids party." When cleaning up he came in once again and got smart with our dj. I wouldn't recommend this hotel period to anyone. They don't know how to treat people and their staff clearly need to be taken care of. They can't talk to paying customers as they did and fully disgraced me acting as they did. And someone needs to teach them customer service and problem solving tips!!!

The staff wore seemingly unclean clothes, the breakfast bar attendant had a permanent scowl and her apron was dirty. The night desk clerk wore two different type shoes, he was not friendly. We were told because of the double booking we would be credited $30. We were not. A new bill was generated and printed with a new charge of $82, which didn't show the credit. Our bank account was charged $120. Never again. We called to speak to a manager to settle our disputes, we got a voicemail with no call back and still have to pay the $120 at this point. Can't settle disputes if they won't call. This is reason we are on CA's.

Mr. Chirag **, Manager basically told the CSR that she didn't know what she was talking about. I not only want my funds release I am asking for compensation for the inconvenience for my funds being held which affected me paying my other debtors. I am contacting corporate today to address the POOR customer service, the rudeness, the condescending manner in which we were address by Mr. **.

I called your hotel in Franklin, IN at least 3 times and talked to someone at this hotel about the hold on my account. Yesterday Mr .Chirag ** called me about my concern - I am sure it's because of the poor rating that you received from me concerning the hold on my account. During the phone call yesterday I included the Customer representative from American Express on the line to confirm that Comfort Inn was still holding 79.18 on my account. Mr. ** was very rude to the both of us and continue arguing with the CSR even after she told him that there is indeed a hold on the account from the Comfort Inn and that it's been on my account since I checked out. Mr. ** even told the CSR that she didn't know anything because she worked in a call center. My payment for the hotel room has already been paid but still your hotel continue to hold my funds of which I needed to pay my debtors.

Mr. Chirag **, Manager was not only rude and very condescending to me but also to the Customer service representation with American Express saying mean and nasty things to her. I am calling corporate today to inform them of the inexcusable rudeness and the inconvenience that I experienced from the hotel placing a hold on my funds for over a week even after the room charge was settled. I find no excuse for rudeness and the unprofessional attitudes that I and the customer service represent from American Express experience. I expected a release of my funds along with some form of compensation for the inconvenience that your company cause me for the stress of holding unauthorized funds.

First of all they said that the second website had used the term "Standard Room" which was unclear whether it was a double or a queen room so they did not match. Second of all, (which was what they kept insisting on) was that the CANCELLATION policy was different, meaning on Choice Hotels the room was non-refundable but in the other website you could cancel up to 7 days before the check-in date and only be charged 50$. It was soooooo frustrating. It is NOT 'booking with ease' and they don't price match easily. To be fair though, I contacted the actual hotel and told the manager my situation and he was willing to cancel the reservation for a 25$ fee. Which was nice of him.

Our card was charged as normal on check out. That was two weeks ago. Today I check my account online, only to discover that Comfort Inn again charged my account for the same stay. When I called the hotel, the person insists that she did a credit and I should call my bank. When I checked with my bank, they advised that the hotel must do the reverse, as it was definitely a debit and not a credit. I again called the hotel, and she still insisted that it was a credit and "she will see what she can do about it." So, until a bulb goes off in her head and she realizes that she debited my account, I'm out the money that was charged. Worst hotel experience in my life. I will never recommend any of Choice Hotels to anyone.

Call down to lobby. Computer says it is a handicapped room. "Um, come up here, it is not." Low toilet, no handrails in bathroom, no handheld shower, no shower seat. Just a regular room. "All we have, hotel completely booked." Talked them into bringing us a shower seat. Still difficult, but can manage with help. They did have a list of places to see and eat with directions in the room. Saw one for Cheddars. Went there for dinner. Not there. Came back and desk clerk said it has been gone for about a year. Upon checking out, was asked how was your stay. Said fine except for the non-handicapped room. She says, "computer says it is handicapped." "Um, change your computer listing." Really need to educate staff on ADA compliances for service animals and room accommodations.

When I showed him the bug, which was large enough that I could distinguish its legs, he referred to it as a piece of trash and flicked it into the dark carpet. He offered me another room. I told him we were leaving and I wanted a refund. He told me to meet him at the desk. He initially said he couldn't refund me because I had went through Booking.com. With some reflection he decided to only refund me for the night I was not staying although I requested a refund on the bug infested bed also. Their rating on Booking.com was an 8.3 Very Good with 3 stars. I expected much better conditions and service. For the manager to expect me to believe that trash has legs was a complete insult.

After two hours, I called back and asked if she could give me the results, and she said that she was very sorry and that the maids found blot spots and remnants consistent with bed bugs (this only happens with mature bed bugs after my research). She said she would talk with her GM right away and told me that they would start the process to refund my stay, an admission of guilt, and they called an exterminator.

Meanwhile, my home in MN now has bed bugs, as they are well known for crawling into suitcases and travelling across country. After more hours of research, the only remedy is to hire a professional who brings in heavy duty equipment to heat your house to 130 degrees or more. The extermination process cost us $2300 after getting multiple quotes. As a follow up with the hotel, I wanted to be reimbursed for the expense of using the exterminator, so I left messages (11:44am and 2:41pm) Friday for the General Manager through the front desk worker and was promised that I would hear from the GM on Saturday. With no words from the GM on Saturday morning, I called 3 separate times over a period of 6 hours (9:15am, 10:50am) all with promises by the staff that the GM would call me.

Finally, I was told on my third call (2:30pm) that the GM had left for the day and she told them that she had tried to call me but I didn't answer (I have no missed calls and have no reason to lie). In addition, the front desk worker I spoke with did tell me that even though I had never talked to the GM that she had decided already against reimbursement for my exterminator costs because I could not prove they came from the hotel. Remember, they already told me there were blood spots and remnants consistent with bed bugs, and they refunded me my fee, and called an exterminator - this is not a coincidence. When I asked if the other rooms were going to be checked for bed bugs, we were told that they would not be, because they had not had any complaints. Gross.

I was finally told to call the supervisor at 4:00pm CST on Saturday because she could be a decision maker. The first thing that the supervisor said was that she was familiar with my request, that there were never any bed bugs, and I don't have proof of any bed bugs. When I told her that her hotel had already told me that there were bed bugs discovered on Friday, and that is why they hired an exterminator and refunded my fees, the supervisor responded that she would get authorities involved because I was harassing her staff, then hung up on me.

Basically at this point, we are being lied to and avoided. They already admitted that there were blood spots and fecal matter consistent with bed bugs, hired an exterminator, otherwise, they wouldn't have refunded me my bill. With no other options, we are in the process of working with the Denver Health and Sanitation department and filing a personal injury report, as well as hiring a personal injury attorney. All we are looking for is fair treatment and reimbursement for expenses that the hotel caused.

If you are even thinking about staying here, I would urge you to find another establishment right across the street than to choose this one. Pay a little more if you have to! Writing a negative review and spending all day Saturday at the in-laws because of an exterminator going through my house is the last way to I want to spend my weekends, but at this point we have no choice.

By the way, if you are ever in this situation, know your rights. File a personal injury report with the hotel, call the county health and sanitation department who has to then check the entire hotel and notify all guests if there are bed bugs found, and talk to a personal injury attorney as you can be reimbursed for all expenses. Finally, take pictures and document the facts!

I am now being ignored about this after close to a month. I'm sick from lack of sleep because the manager of this hotel has decided to steal money from my debit account. And before anyone says it's simply a hold... A hold is never a double charge that stays on for a month. I cannot use the money to pay my bills. This affected my trip negatively, my family's vacation, and now my health. I do not know what else to do to get this hotel's attention. PLEASE do one thing right and return my money. You billed me twice and now have lied on TripAdvisor and hidden other reviews. My experience has now been horrible and not one person from this hotel has offered anything to resolve this.

The next morning when asked how my stay was, I told the clerk that I was exhausted due to lack of sleep. I mentioned the noise in the room above me and, more importantly, the lack of air conditioning. I clearly stated that it was too hard to sleep with the room as hot as it was. I heard repeatedly, "I'm sorry" - and at one point told the service man doesn't work on Sundays. Big help. The next time I travel through Boonville, MO, I will stay in the Holiday Inn.

I advised him that this is a fire hazard, and guest have to be able to have access to the doors. I said, "This is what you give your guest keys for." He said management told him too many people are coming in and out of the doors. The room was beyond filth, the carpet was never swept, the room smells like mold in the room. I will be advising the fire marshal in regards to the violations of fire exit doors, and the health department in regards to black mold on and in the A/C units. I guess the hotel does not see the seriousness in their matter. The FD said, "well you can check out of the hotel", and walked away. I followed him and asked him for the Comfort Inn Corp office number. He said, "well I don't know that number", and walked away.

The bathroom looked clean, but when you looked at the chipped tub and nasty baseboard it made me cringe. Sofa sleeper springs was broken so we had change rooms at 11 pm at night. They gimp that room for us at least or two of us would have been sleeping on floor. Check out, noticed closet carpet wet where my purse, suitcase and shoes were. Squishy wet. Notified manager and workers about all these issues and they were nonchalant about it all, so contacting corporate office. This place should have been closed during the major renovation.

Spoke to Roberta (manager) at corporate office. I was complaining about my previous stay and was given 8,000 points. I asked for the points to get a night stay near me in southern Illinois. I called hotel near me and they said I needed 16000 points for room. Roberta states the room I stayed at with horrible service was not 8000 point a night. I said they should have paid me to stay there. Roberta continued saying they can't give out over 8,000 points even though the hotel required 16,000 points. Such horrible customer service from a manager who should be trying to make my horrible experience with them right. They can keep their 8,000 points and I will never stay with them again and will recommend my friends and family stay clear of this chain.

My wife tried to sleep but got none due to the nasty place and the noise from the drunks. My wife was bitten 3 times that night and we are not sure if it was the spiders or bed bugs. We were checking out and thought we may have breakfast (dining area looked clean) but did not because of flies buzzing in the food. Could not even have a cup of coffee because the creamer was spoiled. Complained before and it done no good. We reported the window broken in 215 when we stayed in that room last year. Well it's still broken. We will go back to the UVA soon for my wife's treatment. We will never go back to that inn so if all others is full we will sleep in our car before going back to that nasty bug ridden place.

I called them the following day and asked to speak to the manager. They said he was gone for 1 month and no one was in charge. I ask for his name and they refused to give it to me. Then I have been calling Choice for 5 days and reservations says I have to talk to customer relations and they transfer me to a number which no one answers day or night for 5 days. I have spent over 1 hr. on hold and it is obvious that this is a stall. I have called every number I can with Comfort Inn and Choice and it is always the same answer… "I will transfer you to customer relations" and then I wait. This is quite a scam between these 2 companies.

So the manager gives him another card. He goes and checks it out and it's occupied. So he told the manager. Well, he gave him another card. So my husband goes up there and checks that room out and he walks in on teenage girls dressing. My husband was very embarrassed. So he tell the manager. Well, he thought it was funny. Well, it's not. So this is 9ish O'clock at night. My family is tired. So the manager asks us to go find something to do. Inconvenience me and them. Well, he found a room, we get in there and it was dirty. The ice bucket had moldy water standing in it and the toilet didn't flush. Kids slept on the floor because it was a downsize. We managed. We get up and go outside the room and it's hot in the halls. I'm sweating before we ever get to the elevator to go down for breakfast.

We get down there and everybody is sweating trying to eat breakfast. Not only my family but the families that were there. The staff were just sweating. People complaining how they booked these rooms a year in advance. I sent several letters to management with pictures and I still have not heard a response. I would like my money back of 96.00 it cost us to be miserable. I am very disappointed in the way the management, staff, handled our situation. He could have made a courtesy call to room 314 and request he change the sign. Instead my 9 year old and 11 year old has to go up and down the hall reading this. The entire stay was an inconvenience and just disturbing that those type of people are running a hotel like this. I really would like my money back and I have sent several letter, emails, to people and nothing except, "I'm sorry." How do I say okay about this. I have pictures and I am looking for someone higher up to submit these too.

I asked for manager and they took my cell number but no one called (This Was on 6/23/15). I explained the reason I picked this hotel and not cheaper one was because we always stayed at the Comfort Inn and it was a chain hotel so we thought they would be good and clean. I should have known when arriving and there was two black specks in tub and the toilet paper was out and not replaced and black specks on side of toilet, telephone was not plugged in and when I plugged it in, it didn't work anyway, but to find blood on comforter is completely unsanitary!! I would not only expect a full refund, but something more! This is uncalled for! If it wasn't for the important morning we had ahead of us, I would have woken my son and got out! Please contact me and process my refund to my card of which the hotel took copy for damages, now credit those damages to me!!! I am literally sickened by this!

I went to the front desk with the access in my card acct. to show that they charge me 2 time the first one for the total of 3 nights I reserved and another one mistaken for 1 more night I did not reserved; the respond for the manager ** was that they can see only the second charge for the 101.00 even they toked and has the authorization from the card they charge. She told that if I not pay again the total amount they going to call the police to escort me out. I have to leave the hotel with my kids at 2nd night and they still has the 3 night 305.00 dollar charged plus 1 night by mistake 101.00 dollar in total 406.00 dollar take from my card previously. I feel soo abuse for how this hotel and this manager treat me and my family. I am going to proceed to complaint to BBB. They took me out and still has the 406.00 and don't even reimbursement for the 2 more night that they charge when they ask me to leave unjustified.

Five groups before me had their reservations not honored, and they were given rooms in other Choice hotels. After waiting two hours for them to try and find a hotel room in the Choice brand, sales manager told me (by way of a phone call with the female clerk) they wouldn't pay for any room in a different hotel, even if it was a Choice hotel. General manager said that I could wait (already been standing at desk for two hours) while they checked by hand that there were no available rooms or I could leave, or I could be escorted out by a police officer. They made a big mistake, and instead of making it right, they threatened to call the police so that I would just leave, still with no place to stay.

They need to get new staff or new attitudes and I was put into situations now I am dealing with courts with. The front desk person was insane. Upset that she was on the housekeeper side when I was guest. She already had bad attitude when I walk through the door being cocky and think she is the coolest thing when I paying at the hotel that she would even dare stay out. I don't what their obligations where I was swearing and honestly I think this area sucks for people of color. They judge book by it cover and then they just threw it away. I am already dealing with personal stuff I don't need to deal with hotel drama. I am very aware of what they do but ** and this housekeeper need to move out of the hotel. They are no help and that hotel sucks and the Microtel in Dover NH suck as well.

I recommend all HILTON HHONORS HOTEL and trust white people in this town, they all do crack. This town is joke and so is in all the hotel in the area. This crazy and I don't think any person should be removed from a hotel if they did not do anything wrong and the people are causing drama coz you are black sorry the color of your skin.

I filed a complaint with Comfort Inn/Choice Point on her hanging up on me. Choice Point said the manager would call me within 72 hours, and my computer is still there in the office. (They have been holding on to it for over two weeks now.) Not only has the manager not called me back, I still have not received my computer. They really do not care about customer service or returning what is not theirs. Next step BBB. Wish me luck. I will never stay at any Comfort Inn again. :(

COMPLAINTS: NO phones in rooms worked! -- safety issue!; KEY DOOR Dry Rotten - another safety issue!; Only 1 chair in kitchen for table!; TV & remote not work properly!; WORSE breakfast EVER!; and Spoke to OWNER & MANAGER. They showed very little concern. Gave us $5 credit for 1 night cause 1 complaint about 1 tv.

Yesterday, after work (I'm a waitress), I deposited $200 into my checking account to cover some bills which I had authorized for payment. I had enough funds to cover the bills without worry. I didn't have much extra since my finances are very tight pretty much living paycheck to paycheck. This afternoon, I checked my account to see that the bills were paid. I usually check it on a daily basis out of habit. I WAS SHOCKED AND ANGRY! COMFORT INN AND SUITES HAD CHARGED ME $200 FOR VIOLATION OF THE SMOKING RULE! As a result, all of my bills were in arrears due to insufficient funds and I also had over $100 in fees because of INSUFFICIENT FUNDS!

I had no warning whatsoever! I received no phone call to advise me that they would be doing this. I would have requested to speak to a manager regarding this issue. I did have a few candles lit in my room because the fragrance soothes me. It helps me to relax. There was nothing in that contract stating that I couldn't light my candles. I am so angry!!! All of my pay from the 11th went towards covering my insufficient funds and I am still around $130 in arrears because of all the fees accrued due to this issue!

I have no idea what to do. I don't know whether to call the bank to dispute the charges, or speak with management at the hotel. This sucks! I am so pissed off I could go to that hotel with a baseball bat and resolve this "Jersey Style"! But I am 50 and this would not be a good way to resolve this issue. LOL. Any help/Advice would be welcomed. I cannot afford to hire an attorney because I do live paycheck to paycheck just getting by. It really sucks that I was not contacted before they went ahead and charged me for this violation. Wrong! In every way! I will NEVER stay at Comfort Inn again...EVER! COMFORT INN SUCKS A...

This place shouldn't have been open.. It was disgusting and I am offended they have not taken me seriously or given me the respect of even a phone call. To offer me points to stay again.. Seriously? I'Il never ever stay at a hotel again. Ever. A week later I am still disgusted... Worse part is we brought the bugs home with us.

I shortly found out that we needed 2 rooms for my parents with pets. So, I called the **, which was pet friendly and reserved 7 rooms so all my dancers could be together, I received an email of my confirmation immediately. After getting those rooms settled and booked, I then called the comfort Inn back and explained to them my reason for having to cancel my 6 rooms (which I still had no reservation # for). I explained we needed a pet friendly hotel and that we would no longer be needing the 6 rooms I booked. I spoke with a young woman at the front desk (I did not get her name). I was told "no problem" and that they would cancel all 6 rooms, my card would not be charged and everything would be taken care of. She then proceeded to give me a cancellation # that I wrote down on a piece of paper. She did have a great day and hung up.

I never gave it a second thought, until I was checking my bank statement and saw charges for 6 rooms!! I'm sure you could imagine my shock. I then called them immediately to find out the reason. The woman at the front desk, **, told me that I was a no show, no call. I went through the whole process of retelling the story again. She told me if I found the cancellation # and called back she was sure her manager would reverse the charges. I left my name and phone number on Friday, March 13 for the manager to call me back. Hours went by so I called back again with the end result with the exception I could hear the manager in the background trekking her employee to tell me she wasn't available.

After repetitive calling on Monday and being told she was still extremely busy, but I could here her in the background telling her employee that she was busy. I finally spoke to her and gave her the cancellation # I was given. She immediately said that wasn't one of their cancellation numbers. I said to her that is the one the front desk read off to me, mind you I never received a confirmation # in the beginning. I am looking for resolution in this matter. I want a complete refund of my money.

I am a single mother that runs a very small business. And this has hurt me financially. I stay in Biloxi often but I will not be returning. And my dance studio will not stay in Biloxi for a competition again or any other reason. I have contacted the BBB and the hotel refuses to work anything out with me, even though I have them the cancellation # that I received via phone conversation. This is highway robbery and I have leery everyone I know that spends time in Biloxi about what is going on and everyone is in shock and says they will not return and Def will not reserve any rooms at the comfort inn.

I would appreciate any and all help you could possibly give me in this matter. Financially especially!

I would like to say the Manager that was professional about this his name was **. He also found my Tablet and is holding it for me until I get there this Saturday coming to pick it up. The bed bugs spooked me. I haven't been able to sleep in my own bed since I got bit. I been on my couch since I return home and all of our stuff that was taking to the cleaners. We were told they aren't paying for my bill. Guys sleep at your own risk here. I'm never going back to any of their hotels. I'm DONE.

I took my 7-year-old daughter, Jennifer, to swim in the pool on Christmas Day for 1 hour between 1:30 PM and 3:30 PM. I do not remember the exact time. She came back from the pool with eyes burning and the skin on her face and eyes red and hurting. Her skin and hair smelled strongly of pool chemicals. The skin where her swimsuit seams were, were broken, burned red and painful to the touch. We immediately took her suit off and put her in the shower and washed her with Dove soap to try to get the chemicals off of her. Her suit is now unusable because the chemicals of the pool had eaten the thread from some of the seams and made the fabric sag, and I am afraid that the suit has chemicals that would further hurt her.

After washing her and cleaning her I took pictures of the burns. Her burns are on her chest, shoulders, sides, and other areas. She still complained and cried because of the pain in her eyes and throat. I had her put her face in cool water (I put cold water from the sink in the ice bucket) and had her open her eyes under water to try to clean her eyes out.

We went out in search of a pharmacy on Christmas day and found one after 1 hour of looking. We put Visine Saline Eye drops in her eyes for the rest of the evening to soothe her pain and Neosporin on her burns. We considered taking her to the emergency room but had met a nurse in the Lobby who told us to put Neosporin on her burns and Visine in her eyes then follow up with her regular doctor. The nurse said that she had spoken to 2 other parents whose children swam the same day and that they had burns also. We went to the front desk on Christmas day and told the front desk girl what happened and she said that she was sorry that it had happened. We saw one family in the elevator coming from the pool and their child had been burned, also.

On Christmas Day after Jenny's hair dried from being wet, we noticed that it had changed from her dark brown, to a blond in places especially at the ends. She gets to go swimming on vacation and with grandma some at the community center her in Kansas City, MO where we live and the pools have never dyed her hair or given her pain in her eyes. Swimming used to be a joy for her and she wanted to compete and swim with a team one day. Her hair is damaged also and will need to be cut.

We have been to the doctor and he said that we did the right thing exactly and that the burns may leave a scar on her skin. Our family stayed at the Comfort Inn 6455 Old Denton Road Fort Worth, TX 76131 from 12/24/14- 12/28/14.

We specifically chose this Comfort Inn because of its location and the fact that it had an indoor pool. The pool was part of our daughter Jennifer's Christmas present from Santa that morning when we woke up there in the Inn on Christmas morning. Our Jenny was very excited that Santa knew where we were on Christmas and that he visited the Comfort Inn and all the little girls and boys there.

We did not see a manager at this location the entire time we stayed. Nor did a manager come to apologize to us in person or tell us what was done to make this better so that other children would not be hurt in the future. We want everyone to be aware of this and to let you know that you need to take caution and do not recommend you staying at this or any comfort Inn.

I sent this exact account to Consumer Services of Choice Hotels on January 9th 2015. We were told by Roberta who answered the phone that she would get back to me. She did not and I call back twice more and only after "bothering" them did we get a "FORM" letter from the GM of the hotel we stayed in.

Are you kidding me? You send me and my husband a form letter to address the fact that our 7 year old daughter was burned with chemicals in your pool. She will seriously be physically scarred and is mentally scarred and is scared to go swimming now. Jennifer (she has a name) has been swimming since the age of one and used to LOVE to swim. She was in so much pain (ON CHRISTMAS DAY!) that she cried for more than 5 hours. We specifically decided on YOUR hotel because of the indoor pool and it was part of her present from Santa at your Comfort Inn.

To say that we were dissatisfied is an understatement! Your staff was kind and concerned, but did nothing to contact you, the manager, because we never saw you the whole time we were there. You did not come to our room at any point during our stay to apologize and to tell us SPECIFICALLY what was wrong with the pool to cause Jennifer's skin all on her shoulders and torso to burn and bleed and scar and what SPECIFICALLY was in Jennifer's eyes to cause them to burn and the skin around her eyes to swell and burn.

I have attached photos that I took in your bathroom. It was scary to say the least and when we alerted the staff, there obviously was no policy in place or training for your staff to contact you or another manager to personally take care of the situation and calm our fears while in your hotel. I do not care that it was Christmas day, if a child is hurt on MY property I would be talking to the parents immediately checking on the child and being concerned for their well being.

As far as crediting our account for a night's stay, I do not know what to say. Are you kidding me? You send us a form letter and then credit a measly night's stay?! Because of the proliferation and mega amounts of chemical that were put in your pool by your staff we have taken Jennifer to the doctor twice, purchased medicines, and had to replace Jennifer's swimsuit, goggles, and toys that were ruined and eaten up by the chemicals. To say I am offended by this is an understatement. This is not a case of one of your rooms being dirty or a guest finding a roach on the floor. No, this is far more serious. It is baffling to me that you were not contacted (I am assuming that you were not) nor were we assured during the rest of our stay, nor were we contacted afterward.

We complained to the front desk 10 minutes after her injury, and almost a month later you send a form letter. This is only after I called corporate customer relations TWICE. I was informed that you were contacted by corporate 2 weeks ago. As the General Manager of your hotel it is your responsibility to make sure that your hotel and grounds are safe for our family. It is also your responsibility to train your staff to inform you of serious injuries of the guests. It is also your responsibility to personally see to the welfare of your guests as soon as possible. It has been almost a month since Jennifer's injury took place on CHRISTMAS DAY!! !

If you want to know what I want done about this, I do not know. We have NEVER been treated so poorly, nor have we ever experienced anything like what was in your pool. I am not sure, Mr. **, if you have children, but if you do, please try to imagine the anguish and fear we experienced there. And what would you do, or want done if this had been your child?

We were only there for about an hour when a manager came to the door and said that she could smell cigarettes and pot in the hallway. The door was open and she obviously would have known that it was not coming from either one of our two rooms. She let us know that smoking in the rooms is a $250 charge. We let her know that we have no intentions of smoking in the rooms. We have doors to outside three feet from our beds.

On Tuesday November 4th we returned to the motel from the job site. Again about 1 hour of being in my room I received a phone call from front desk asking if incidentals would be charged to me or to the company and that when I get a chance if I could go to front desk, they need to talk to me. About a half hour after the call, I went down to front desk to see what was going on. The woman at front desk didn't know anything about someone talking to me about incidentals or smoking from the night earlier.

I had been called to front desk because the credit card that the company used for the rooms didn't have enough funds for the rooms and that I would need to get my company to call them the next day to take care of the issue, which I did the next morning. Wednesday, November 5th, we returned to the hotel and I went to front desk to make sure everything was taken care of and it was, that's when the woman brought up the smoking incident from Monday and told me that they found the room that it came from. She apologized to me and that we had nothing to worry about. There were no more issues.

Friday, November 7th, myself and my crew leave to go back to St. Catharines where we live. When we got to our workplace we were brought into the office and we're told that the hotel called and said we trashed the rooms. We were accused of (in their words) played tic-tac-toe on the walls with grease, cigarette butts all over the floor, ketchup all over the walls, that I went down to front desk and was rude and that the rooms were permanently damaged beyond repair. To this day I have never been given any proof from the motel or the company I was working for who fired me for this incident.

The motel said that they cleaned the room and then took pictures of damages. I am currently still doing my own investigating because the company, my union, service canada, ministry of labour and comfort inn head office will not do anything to help. I am 29 years with a wife and 2 young sons and a mortgage. I've been accused of something childish and immature. I just wish I knew why this happened. I have nothing to hide, my name is Chris **.

Stayed with no problems, but one day without adequate notice to pay in full the room account or get evicted. The Comfort Inn was aware that eventually they would get paid by either Veterans Affairs Canada or the Royal Canadian Legion. With 200 Million dollars to be reserved for military veterans, it was only a matter of filing the procedures to have them pay the comfort inn.

The Comfort inn got impatient and gave me an ultimatum to pay or get lost. Thank you general manager Mr. Steven ** for flexing your power over me for placing money before military veterans that risked their lives for Canada. Money before people who served Canada. Especially those with Post Traumatic stress. What a shame and disgrace 2 weeks before Christmas. What a joke to think that the Comfort Inn actually cared. Disgrace and insult to me as a military veteran of National Defence of Canada. I also am University Educated. Thanks for making me feel worst and worthless placing money before human values and being inconsiderate and merciless towards me with your ridiculous and inhumane procedures. The night before I am evicted - cannot think properly.

Stayed overnight as my family was sailing out the next day on a royal Caribbean cruise. We arrived to check in about 1:30 AM as we had a late night flight. The lobby was locked, and you had to speak to the clerk through a plexiglass window as if you were at a gas station, not a hotel. The hotel clerks at the front desk could only find two of the three reservations booked and prepaid through Orbitz.com. Instead of the clerks calling Orbitz to work through the issue as I, the customer, clearly paid, the clerk insisted I had to call Orbitz because she stated they had the reservation but the payment wouldn't go through. Which didn't make any sense because it was a prepaid reservation.

I contacted Orbitz customer service. Pamela from Orbitz was great. She placed me on hold, contacted the hotel, walked the incompetent clerks through the process step by step. Came back on the line and stated the clerks had the info in their system all along and there should have been no problem. But the worst was we had to go back and forth to the office! Up down up down up down, three times! The room key didn't work, went down to the office, to have it re-keyed, then back up to the room and the lock still wouldn't open. Went back down for re-key again, door still wouldn't open! Then to our surprise, someone opened the door! The room was occupied!

We were shocked that they would book us into a room that was already taken. Such incompetence! I called the office to let them know they booked us in an occupied room which is why the key didn't work. I asked them to please check us into another room, and as my husband and I requested that they bring us the key as both myself and my husband are disabled. He was wearing knee braces and I am on a walker. The clerks refused, rudely stating it was not in her job description to bring me a key. Funny, when hotel service is built on a foundation of customer service. So I suppose, to be competent enough to look up a reservation that was already in their system, to pick up the phone and straighten it out with Orbitz, to fix her own mistake, and to be kind when I explained we were disabled and asked her to bring us the key was not in her job description either.

To add further insult to injury, the TV at my mom and dad's room did not work, and the room my sons were staying in was grungy and dirty! The only saving grace, was my husband spoke to the manager the next day who stated the clerks would be reprimanded, and she was very apologetic, offered to contact Orbitz for service recovery, which we appreciated.

I know how ridiculous this sounds. You might be thinking I'm exaggerating or that I did something wrong, but honest to God, this is what happened. Jessica ** is nothing more than a scam artist using the Comfort Inn to collect money and personal information. Both Google and Yelp reviews have similar stories from different people. And this view is only cemented by the fact that a month after my stay, Comfort Inn charged my credit card yet again for something I did not authorize.

The next morning, April 1st, I went into the lobby where Comfort Inn offers a breakfast bar to its guest. The first problem I recognized was that the food bar is on a lower level from the rest of the lobby. There are about three or four steps that everyone has to negotiate to reach the dining tables and the food bar. I am 100% disabled and mobile on a power chair. Obviously, walking up and down steps are a real problem for anyone in a wheelchair. I parked my chair and using a four legged cane I was able to get up and carefully and very slowly walk to the steps. Grasping the hand rail, I slowly and carefully went down the steps selecting a table to sit. Babygirl is always with me and I picked her up and placed her on one of the chairs next to table. Babygirl is a small breed and weighs about eleven pounds.

I walked over to the food bar and placed a small amount of food on a styrofoam plate. As I returned to the table and sitting down, I was approached by an employee of The Comfort Inn. This employee identified to me as ** ordered me to get my “mangy dog” out of The Comfort Inn. I told her that Babygirl is a registered service animal. I showed her the special tag issued to Babygirl which she wears on her collar. I showed Ms. ** the special identification card issued to me that backs up the ID tag. She insisted that I remove Babygirl utilizing an intensely strong alpha-male personality and tone of voice. I told her that under the “Americans with Disability Laws”, Babygirl can accompany me wherever I’m allowed to go. She informed me that The Comfort Inn corporate policy that she understands is that no dogs are allowed.

I retrieved a copy of the law which I always carry in a folding notebook to show anyone when this situation presents itself. As I attempted to give the paper to her, she slapped my hand away, informing me that she had no interest in any laws. Several other patrons started calling out to her informing that she was acting in an illegal manner. Ms. ** ignored them insisting that I leave immediately. At this time, another Comfort Inn employee walked over standing to Ms. **’s back. His name tag indicated his name was “**”. ** ordered me to “take my ** out or he would drag my ** out and throw it in the street”. From the threatening tone in his voice and the mean appearance on his face, I decided that he meant what he said. Not wanting to be injured or beaten or worst or seeing Babygirl get injured or worst, I decided to leave. I believe the Ms. ** and ** were ready to beat on me. ** is a large woman in my opinion weighing close to two hundred pounds. ** is also a large man appearing to be someone that could easily injure me.

As I got up taking Babygirl with me leaning on my cane, I climbed up the steps and walked over to my motorized chair. Several patrons were telling the Comfort Inn employees that they were wrong. I pulled my cart into the foyer between the lobby and the outside parking lot. Using my cell phone, I called the Durham Police Department requesting law enforcement assistance. Ten minutes or so later two Durham Police officers arrived in two different vehicles. I explained the situation to them offering a copy of the statute. One of the police officers told me that he was very familiar with the law. He has a close relative whom utilizes a service dog.

As I waited in the foyer, both police officers walked to the office to confer with Ms. **. I waited about ten minutes before they came out. Officer ** told me that Ms. ** stated that she was following corporate policy and that my service animal was not going to be permitted to enter. Officer ** tried explaining that the policy was in violation of NC State law as well as the Federal Law. Ms. ** was unrepentant in her decision to eject me and Babygirl from The Comfort Inn. According to Officer **, ** was not in the office when Ms. ** was interviewed. I do not know **’s full name. Officer ** prepared an official Police Report. A copy of the report is attached to the official complaint.

On April 10th, 2014, I talked with the Durham County District Attorney Office. After conferring with an assistant, I was directed to the Magistrates Office. An official criminal summons was issued against ** charging her with violating NC State Statute 14-163.1(D). A copy of the misdemeanor charge is attached to the official complaint. Ms. ** admitted to the offense and was ordered to serve a sentence of community service time. I have no knowledge if any fines or cost were assessed against Ms. **. I hope this incident report assist the US Justice Department with any investigation. I hope the Department of Justice will help me with this matter. Thank you.

I then moved to the bed near the window. My husband decided to join me. When he began to get in the bed he put his hand on the Head board and it fell down. He had to hold the board to keep it from falling on my head....then the entire board fell from the wall. At 3:00am we could not take any more. I went down stairs to the desk and spoke to ** and he ask if we wanted to move to room #413. We packed and moved to our new assigned room.

We originally came for the weekend from Atlanta for our grandson's birthday. My husband was so tired he could not enjoy the rest of the day. This was a most horrible experience of any hotel (4 or 5 Star) I've ever been to. We left Saturday, October 11, 2014. I could not get the smell out of my hair.... It was awful. I am expecting to here from your corporate concerning this matter.

Went on Twitter and an unidentified person with no apology said the situation had been taken care of at "the property" and said anything further should be addressed to local management. Requested the name of the person I had been corresponding with twice and got no response. My husband still has bites all over his body and Choice Hotels has not given us the courtesy of a written apology or communication from anyone but, I assume, a low level corporate spokesperson. We will never stay at Choice Hotels properties again in spite of being so called "Choice Privileges" customers. Thank you for the opportunity to share our experiences. It is very sad that a company can have such disrespect for its customers.

I swear this has been a week of pure hell and I thought we were paying for a nicer hotel. I am not one to complain, but I can't see myself ever in this lifetime staying at a Comfort Inn again. The people who work there hardly speak English and do not care if I or anybody else enjoys their stay there. It's truly sad what has happened to the corporate hotel and I suggest nobody stays there, because you will regret it!!! Call me with questions.

I took pictures which I showed to the clerk and maintenance man, and talked to the clerk and the maintenance man about the dangers of black mold. The clerk offered me the room next door, and I said "No, black mold spreads and it's likely in the room next door too." They checked me into another building; however, I later noticed another guest checked into room 1110, after us! Unbelievable! The health department needs to get there yesterday to investigate the extent of the mold damage, and make sure that room is not used, because the hotel isn't doing it!

But this was no joking matter. We ended up having to eat at Bob Evans because the food in the "hot breakfast" was inedible. I will not be recommending this hotel to any one in the future. For the prices they charge they should be more vigilant about quality of service. We then received a response to our email from the GM saying that our room fee would be refunded back to our account. As of today, July 14, 2014 the fee has not been refunded nor has the GM responded to my 2 follow up emails. I have sent an email to corporate once again and if no favorable response will be contacting the BBB.

We asked the front desk clerk if he or the GM would stay in the room and he said I wouldn't. He was very helpful but his hands were tied. The GM refused to come to the room or do anything to help the Bride on her special day. The Bride and bridesmaids had to go to another hotel to get dressed for the wedding. I do not understand how you can want someone to pay for a room with bed bugs or any kind of bugs in the room. We do have pictures of the room.

This Hotel is anything but pet friendly. Another room had a German Shepherd going nuts against the glass. Wonder which room had the lions, tigers and bears. A nice pleasant getaway idea turned out to be a nightmare. The Manager yelled at me because I dared to ask for help. I was mortified and embarrassed by his treatment towards me as well as being in shock at the time due to this incident. Manager was most unprofessional, screaming out in lobby it was my fault. Hotel is not a secure place to bring your loving pet or humans since Hotel apparently never trained management properly in dealing with crisis of this magnitude.

I would not recommend this place for anything more than directions to another Hotel in the area. They won't even pay the life-saving medical treatment medical bills for my dog nor return the points I saved up. Keep in mind people do go there who don't have pets. Their lives are in jeopardy when you don't screen the animals you accept or limit type of breeds you allow.

If you look up American Terrier which I did when I came home you will see these animals are by design-bred to fight. What parent allows small children to pet an American Terrier or German Shepherd without fear of being mauled? If you have children, be careful. The back doors aren't secure and can be opened by accident from the outside as well as not closed properly to begin with. The lighting at night is almost non-existent. No room numbers to indicate which room it is. All factors when making a decision which hotel has the consumer's best interest in mind.

To wrap up this disaster, Hotel says it's pet friendly and since they don't care what kind of animals they take in, I would agree. However that makes it not human friendly. Be on your guard at all times because you never know when a dog or multiple dogs will escape and try to maul your dog, an adult or unfortunately one of your precious children. To add insult to injury, they won't accept financial responsibility for their negligence. Remember dogs are like people and sometimes react differently under fear. There is an expression, caveat emptor means buyer beware. It most certainly applies to this Hotel. Good Luck.

P.S. Not only did they not pay my Dog's surgery bill, they kept my points despite the fact I didn't stay as long as we had intended. Insult to injury!

For something if it was sent via normal mail should have only been $50 at the most! When I contacted Nicole about this her attitude is basically not her problem and she didn't know what the cost was going to be and I have to sort it out with FedEx myself! What sort of manager does not see the cost of sending lost property back to a customer first and conferring with them on the price to see if it is ok to proceed? Seriously! I know here in Australia when I have worked in hospitality you look after your customers not rip them off! And to think I have recommended this hotel to fellow travelers! Never again let me tell you.

My mother-in-law, Linda **, and my family made separate reservations (Linda and George ** & Bridget, Rich, Amanda, Deleah and Richie **) in early May at what we believed to be the Comfort Inn in Lee's Summit, MO for our family reunion. My mother-in-law arrived in Lee's Summit early afternoon on 6/21 to find the Comfort Inn (607 Oldham Parkway) under construction. Instead of notifying all reserved guests, the manager (JAY) @ Comfort Inn attempted to accommodate my in-laws the day of their arrival regardless of the hanging wires, filthy facilities, dry wall loose in the rooms and non-finished rooms that were still being completed.

My mother-in-law has diabetes and can barely walk (requested a handicap room) and my youngest child has asthma (requested a non-smoking room) and both of these health conditions in conjunction with the environment at the Comfort Inn hotel made the accommodations completely unsafe for our family. As Linda was attempting to check in and inquiring about other hotels in the area, she contacted her son (Richard) and I (Bridget) as we were en route (8-hour drive from Oak Forest, IL) to the hotel later that afternoon. Linda explained the hotel's conditions and proceeded to give me the contact information for the Super 8 as the manager of Comfort Inn (JAY) explained that Danny (manager at the Super 8) would be able to accommodate our parties if we were not satisfied and comfortable at his facility.

I proceeded to contact the Super 8 and spoke with Danny who informed me that he could accommodate our parties but since the facility was in the process of converting to the Super 8 (name change in progress) he was unable to accept a credit card for payment. This was yet another inconvenience for my family. Typically travelers have little to no cash with them when traveling and with no advance notice of any of these circumstances. My in-laws had to pay convenience fee(s) at (X bank) to get cash for their accommodations. Luckily, I was able to grab cash before leaving but did not plan to pay for the hotel with cash. Given the circumstances and after attempting to find other accommodations at several hotels in the area, all of which were completely full, there wasn't much my family and I could do but to pay the cash.

My family and I made reservations weeks in advance to avoid any frustration with accommodations for our family reunion. The health conditions (diabetes-Linda & asthma, Deleah) did not allow either party to physically stay in the original hotel reserved (Comfort Inn) with it being under construction. Please help me understand how management allows customers to travel to facilities knowing that the facility is undergoing a make-over and cannot accommodate reservations that were made weeks in advance. Luckily Linda was able to work with Danny to hold rooms at the Super 8 for both families so that when we arrived (2 am after working all day) we had a room to accommodate our family. In fact the ** family recommended other family members (Mike and Christy ** & family 6/22 only) to the Super 8 facility.

However, the accommodations promised with the Comfort Inn reservations did not hold true at the Super 8 facility under conversion. In fact Jay (manager of the Comfort Inn) emphasized to our family that the Super 8 is not as highly rated (stars) as the Comfort Inn and questioned our decision to change facilities. The Comfort Inn manager (Jay) should have offered customers vouchers and/or concessions for their inconvenience. Instead, all of the responsibility of finding and paying for other accommodations etc. became the responsibility of the customers. This practice is not acceptable.

Please understand that Danny (Manager @ Super 8) did his best to be accommodating to our family; however, this was little satisfaction to a family of 11 having to move hotels unexpectedly, not having a hot continental breakfast as promised (with our reservation @ Comfort Inn) and for my in-laws traveling expense back and forth between the Comfort Inn and Super 8 for weekend accommodations and bank convenience fees incurred. Large hotel chains such as the Wyndham Hotel Group and Comfort Inn Hotels should not be relying on their guests to figure out accommodations after reservations were made in advance and the hotel decides to make over their hotel. This practice is unacceptable, extremely poor customer service by management and should not be tolerated by guests that depend upon large chains such as the Wyndham Hotel Group and Comfort Inn Hotels for accommodations.

Please consider our extremely poor customer experience, inconvenience and lack of communication endured throughout this entire transaction and please fully refund my families' cost incurred with our accommodations Jun 21 -22 in Lee's Summit, MO. I would expect our billing information is accessible with the information provided in this letter. Thank you for considering our request and I hope to hear from a representative regarding this matter.

I have tried to contact the manager of the hotel, **, repeatedly with NO response from him. He doesn't take or return any of my repeated phone calls. I have appealed this to my credit card company but they tell me that if I don't have a cancellation number they cannot help me. Funny, if I had the cancellation number, I wouldn't have the problem!! I have gone to Choice Hotels directly and they tell me the same. The clerk obviously did not put my Choice rewards number on the reservation or I would have received an email alerting me of the reservations. Not surprising since she also didn't cancel my rooms!!

I may have been remiss in not following up but feel that there should be some type of responsibility on the part of the clerk that made the reservation. And to that end the manager that hides from customer and doesn't take phone calls from them either should have some sort of liability in situations like this!!! It is at the discretion of the management and owner of the hotel to reimburse customers for no show charges but when the manager and owner are one and the same and you can't even speak to them, you are basically stuck. What type of person does this type of thing? I make room reservations for groups with all other hotel chains and this is the only chain that makes group reservations in this manner.

I will NEVER stay at another room in this chain and strongly suggest that you keep good records if you are dealing with any hotel in this chain. The customer service person at Choice that I spoke to, after repeated phone calls and being hung up, was not helpful and is not empowered to anything other than take notes. The first two I spoke to basically told me they were temps hired for the summer and are only there to input comments into a system. The supervisor I finally spoke to basically was no help although she did further tell me that because I never stayed at the hotel I was not eligible for reward points... Funny, you can take my money without me being there but can't give me reward money for the money that was stolen from me. BEWARE!!!!! Stay at ANY other hotel than the COMFORT INN GALLATIN, TN!!

She then said she also had proof I left my son alone from 2pm until now. Well, I hung up, ran down the office, and asked to see the "proof" since I had all four of my children seeing my brother where we had to sign in and out of. She then said, "I never said that." Now, I'm furious. She also stated I didn't pay the pet fee for our 2-night stay and that she charged my card. Long story short, I decided to leave and I want a refund. They said they gave me a refund, still nothing back to my card yet and it's now 11:52 pm and this was at 3:45. She also charged my card $50 deposit that she never told me about. Our family vacation was ruined today. They have $300 of my money and they walked in my room without knocking. I could have been naked, my children could have been, and she tried to lie saying I left him alone. My oldest is 13 and we were at the state correctional institute where all of my children were with us. Never again will we stay at a Comfort Inn. I'll be calling Corporate in the morning as well.

I wanted to complain and switch rooms but was exhausted and didn't want to further traumatize my cat so sucked it up and stayed. For $120 plus another $20 for the pet fee, I think they could at least clean up the obvious urine spots in the pet rooms. I complained to the Comfort Inn customer service a couple of weeks later and got a 1 line response saying thank you for my feedback. No apology at all.

On my second weekly stay, the property was almost empty. I checked in late at night and my room was very clean. I woke up the next day to take a shower to find out that there was no hot water. I called the front desk and they said that they would look into it. I had to get to work so I took a cold shower and off to work I went, not a great way to start a day of business meetings. When I got back to my room from work in the evening, the hotel put a "free drink" coupon under my door with a note apologizing for a broken boiler.

I appreciate the effort that they made but each time that I have stayed at this property, I have encountered some type of issue. All I want is to stay at a property where I can focus on work and not worry about what issue will turn up next. I will never stay at a Comfort Inn again. The food is also terrible. The OJ at the morning breakfast was like drinking water. They were probably skimping on juice mix to save money. I ordered room service dinner one night and the food was barely edible. Chicken Tenders were barely microwaved and the Nachos (which are hard to ruin) were made with all the cheapest ingredients. I am coming back to the area for the next several weeks but will not even entertain staying at this property even if it was free.

I called the front desk and asked why they said that. The manager named Kelvin said that housekeeping had told him that I was cursing! When I asked for the statement in writing, he then told me that I called him ignorant as I was walking away from the desk. I told him that was not considered cursing. He also put in the statement that I threatened their staff and that they felt worried about me and would call the police if I stayed! Really - me of all people? I would never curse and yell at staff, let alone threaten someone - that is illegal.

When I asked him for the names of who I threatened, he told me that he felt threatened when I called him ignorant. Needless to say, they found this convenient way to detour the attention from them embezzling $100 cash from me, to me threatening them so that it looked like I was wrong. Customer service was no better; they only had the same hotel number to contact for the General Manager and had no owner info! I am pursuing legal action because they lied about me and I don't take that lightly at all. Do not stay there!

The next day we headed to Waterloo and couldn't find a Super Eight but had heard good things about Comfort Inn. My mom put the room in her name. Even then, they gave her a hard time. My mom is French and has a hard time to understand all English. She had to come and get me to understand what the man was saying. He kept asking her to give him her card then would give it back, she would put it away and he said rudely, "Why did you put it away? I'm not done." Right there and then, I wanted to move hotels but my mom said, "No, no, it'll be fine." Then, we got upstairs where my senior mom had to walk up the stairs because the clerk told her there was no empty room on the main floor.

Anyways when we got to room, it smelled bad. There was no fridge, double beds, no microwave and price tag on water to use for coffee. Again, I wanted to move but my mom was tired and just wanted to rest. My mom doesn't like to cause trouble. So we agreed to stay and bite the bullet. That night I went to bed. My sheets smelled rotten, the pillow was flat so I called the clerk and his answer was, "There is another blanket in the bottom of dresser." That one was just as disgusting. Obviously, it had been there forever. My husband had to pay for internet to check out places to go visit. We had to pay for our coffee and they didn't replace anything on the next day.

I know you may say that we could've moved hotels but when you have a senior with you who doesn't like causing trouble, you listen. But I am ashamed of how such a good trip was ruined because of that stay. And by the way, the price for the different hotel rooms were the exact same. It was disgusting. I've slept in Comfort Inn many times as we take my mom on holidays once a year, but never again will I set foot in those motels or recommend them to anyone who asks.

I understand smoking in a room is not allowed - never have and never will. But the customer said he didn't realize. Regardless, the way the general manager talked to me was not in the best for your company. His name is **, not a good representative for Comfort Suites. I passed at least 30 hotels to come back to a place I have always liked, but not sure I or any of my employees will ever return. The smoking was wrong, I understand that. But the way I was treated was unacceptable, once again telling me I was lucky to be staying there! Really? I never complain about anything but I thought someone should know how bad this guy is. Thanks for your time.

I called the manager, and she and the cleaning lady arrived. After their inspection, the manager moved us to another room, two doors down. The tub had scum in it, and dirty A/C, and the linens of one bed had a small flying insect under the pillow. We were then moved to a 3rd and final room on the 6th floor. It, too, had scum in the tub, a dirty coffee pot with the used coffee still in the coffee maker. As we first entered the room, I saw hand smudges on the door. Yuck! The carpet had white specks of something, clearly not inspected for cleanliness. The assistant manager had to clean the tub himself and did a great job. From the 6th floor, we could see the swimming pool but the pool water was green. Gross! The three kids with us were upset that they could not go swimming.

The next morning, an Express Checkout bill was found under the door of our room. We were leery to eat breakfast by this time, and chose not to eat breakfast. I spoke to the manager again and asked if we could get compensated for our inconvenience and the poor quality. She apologized and said she had been there for only four months and had no further excuses. I told her that if she would ensure that housekeeping were doing their job, and kept the place clean, we would not have complained. She said that the most she could knock off our bill was $20. So, I took what I could get and got out of there and ate at a local IHOP. I was glad to see that it was clean and the food was great.

I was so embarrassed because I had invited my son's friends and their mother to stay with us. The website is misleading. It is not as clean as it appears, both in the rooms and at the pool. I hope that the owner reads this complaint and sees that he could generate more income (give away less compensation) if he had clean rooms. Good luck!

I asked the next morning to speak to a manager, but he wasn't in. I left my name and cell phone number, but here it is 4 days later and I have heard nothing. The day desk clerk offered to refund my money, but since I booked through HotelsOne.com, I would have to contact them. I did that, but can't get a response. Never will I ever stay at a Comfort Inn again. They got paid through HotelsOne.com so I do not see why they can't refund my money! What they did was disgraceful and unprofessional!

This is very trivial and requires no action on your part but I feel you should be informed of cash discrepancies and unknown charges when employees are involved. We are planning to return to this hotel in about 6 weeks and hope there will not be a similar problem.

If she had asked for my number and relayed the message, I could have understood, but just refusing to put me through made me angry to the max. I will never stay at a Comfort Inn because of the caliber of people hired. I just wanted to hear the voice of my relatives - instead, I had to worry that just because a desk clerk denied me this right that they may have been in an accident. If there was a policy that stated no phone calls, that's all she had to say. Why put people through this unnecessary anguish just because she was lazy and did not want to do her job? It's a very poor reflection of this hotel chain.

I was violated and disrespected. I finally got the manager after I returned home and after 3 days of calls. He chalked it up to my loss and that there was nothing he wanted to or was going to do. This hotel and its employees deserve to be held accountable for my stolen property. I am grateful that I was able to contact Amazon.com and they deactivated and blacklisted it so that the person that stole it could not use it or register it. These Kindle Fires cost $200. They aren't something you can just replace like a CD or a pair of socks. I thoroughly enjoyed mine and I am saddened by losing it.

When I asked for the complaint number and informed them I would be following up on a complaint for their disgusting treatment of us, they could not produce one and in fact, tried to give me the 1-800 number for a Visa application instead. As a reporter, when I looked into this hotel further, I was told the Comfort Inn in Delta has multiple problems all the time. Police are out there frequently as well. This is not a hotel chain which evidently cares about its customers. As longtime Comfort Inn travelers, we no longer trust this company because any company who allows a franchise to continue after multiple complaints, etc., is not a company I will support and this is only the beginning of our traveling season.

When I got the email in March offering a free room for a two-time visit, I was upset; and I wrote them and told them the program was a fraud. They responded that they would research my accounts and would be willing to give me the offer. But they said they could not find proof that I had stayed there. I provided proof from my bank showing the dates of visits were processed. But they then said they still could not prove that I was there and needed the receipts, which I no longer have. They are defrauding the public with these lies, and everyone should beware.

When we woke up in the morning, the counters, floors and our luggage were covered in greasy, black specs emitted from the A/C unit. It was horrible! I immediately went down to the front desk to complain. They offered me a $10 refund (we paid $128.00 for this room). I was so outraged that I walked out of the lobby. Since returning to the US, I made a formal complaint with the Choice Hotels. They told me any refund would be up to the individual hotel. Unfortunately, I paid in cash for this hotel as I wanted to use up my Australian currency before returning home. It was a big mistake not using my credit card. Please, do not stay at this hotel. At least I may be able to save you the grief, anger and frustration we experienced.

All three of us tried to contact the hotel as soon as we noticed the bites. None of us were able to speak to a manager, and the hotel employees seemed relatively unconcerned about the bugs. I tried consistently over 3 weeks to get a hold of the manager. I left messages with my name and number asking that he call me multiple times. I also called customer service to submit my complaint. They told me that they contacted the manager of the hotel and that he sent me an email regarding the issue on March 21. I received no email, and asked that it be re-sent along with a written letter and a phone call. Again I heard nothing.

I was finally able to speak with the manager, Robert, on Tuesday March 27. During that phone call he told me that he knew nothing of the issue, but that he would look into it and get right back with me. Again I heard nothing. I was finally able to reach him tonight, at which time he denied that the hotel had a problem and told me he did not believe me. He also told me he would send evidence of a bed bug inspection conducted by the hotel via email. No such evidence was sent. The manager hung up on me.

I am extremely upset. My friends and I have been seriously inconvenienced having to manage the bed bug problems we are currently dealing with. In my experience working in customer service jobs, the customer is always the first priority, and I have devoted a considerable amount of my time trying to get anyone to acknowledge this issue. I received no apology from the hotel for the inconvenience, nor any explanation as to why the customer service representatives believed that the manager sent me an email, while the manager claimed to know nothing of my complaint.

I feel strongly that there is a bed bug issue at the hotel that the manager is trying to cover up. I also believe that the manager has purposely been avoiding my calls for the past 3 weeks, and that he lied both to me and customer service regarding his efforts to remedy this issue. I am appalled and discussed not only at obvious health violations the hotel is comfortable exposing its clients to, but also at the quality of customer service.

She was very rude. So she woke me up and said you need to go down to the front desk. There's been a mix up. She was very rude to me also. She said that we should have known that we were supposed to be on the 2nd floor and that we did not let them know we had 2 small dogs. I said that’s not right because I was right there when my girlfriend made the reservations. She told the person we had 2 small dogs. By this time, we were very upset. Then she said we had to go back to the same room because it was going to cost double for that room to be cleaned. Very rude young woman. So my girlfriend went back to start packing up.

They gave us room on the 2nd floor. Complaints besides this and the beds in both rooms are the following: we could not get in the pool room, the card did not work and we had to go all the way back down to the desk for the girl to unlock it. She could not and we had to go back down to the desk again to get another card. Finally, that one worked. Also, you could not go in the pool because it was not working. It was broke. The water in the hot tub was so hot that we could only stand it for about 5 minutes. The bottom of it looked very nasty like it needed a good cleaning. The walls had this green moldy-looking stuff growing up the walls.

I think we should get a refund back because there is no way that I want to go there again. I'm telling everyone how rude and nasty the place was. We were there only 2 nights (the 9th to 11th of March). Trust me, that was two nights too much. I rolled off the bed the next morning and almost fell on the floor if the night stand would have not been there. All in all, what was supposed to be a nice week-end get away was a real nightmare. I recommend to not go to Comfort Inn in Cadillac, Michigan.

We went to our scheduled event and returned later before 10:00 PM to rest. Before we turned in, we could smell the smoke-filled room. At 2:00 AM in the morning, I went to check if another room was available, but there's none. I went to purchase respirators and scented candles, as we could not breath. We had to turn off the air unit as it made it worse. My entire family could not sleep. I even went to go outside, just to take a nap in the car.

Before I checked out, I complained to the manager that the entire 3rd floor was smoked-filled. The manager verified that the 3rd floor was a smoking floor and that I should never book on the third floor. I informed him I booked a non-smoking room and the Inn should have never let me book a room there. This was the worst experience that I have ever had at a hotel. Tired from no rest, we drove home to Texas and had to leave our entire luggage in the garage as we could still smell the smoke in our luggage.

I tried what they call as an egg and there was no way. It was terrible. We were not the only ones who were complaining about the food and the dirty rooms and the carpet in the hall that was so dirty. They need to fire all the cleaning people and get new ones that know how to clean. We will not stay at another Comfort Inn which we have done a lot in the past. We complained to the girl behind the desk and she just said okay, which we know will not go any further. You need to do something about this being so dirty. The outside gives a very different view of the inside. Maybe you need to look into who is supposed to be managing this hotel. I will not stay any more.

I talked to the manager and he said he would look into it. They offered me 10% off. I called the corporate office, and the guy said he would look into it. He said he went to the hotel, and did not see any bugs. However, he noticed there was some damage to the room, a hole in the wall and 2 broken lamps. I told them there was no way there was any damage, and if my card was charged for any damage, I would contact an attorney. After I got home, I was terrified to bring my things inside. I unpacked everything outside, to make sure I wasn’t bringing these things into my home. It was a nightmare.

The first day we told them that the hairdryer did not work (something was wrong with the thermostat). We did not get a dryer. The next we complained again but no hairdryer. We complained another day but no hairdryer. The person said that she did not have another dryer. She told us that we could go into another room that was not occupied and use a dryer. I told her that that would be very awkward. Do you think that she would have wanted to do that? I thought that there would be some sort of maintenance worker there to fix such problems. We have stayed in this same place for the last 3 years because it is very convenient for us. We have never had any problems whatsoever before.

I called the front desk and complained. At 12:30am the door opened again. I got up and yelled, "Get out.” I again called the front desk and they said someone had said they left something in the room. Needless to say, we did not get any sleep the rest of the night. We were in room 408. Twice in one night! Give me a break. We have stayed at a lot of Comfort Inns over the years but not sure I would again.

He went to our bank and they said yes, we were charged 3 times over for our room. I immediately went down and complained to the desk person who also claimed to be manager. He said, "yes, he had made a mistake and charged my account to three different names that were similar to mine", but that he had gone in and corrected it. I told him that it had not been corrected. He said that he would make some calls and get back to me. He never got back to me. I talked to him several times about it because my husband was watching our account and nothing was ever reversed. The money was never put back into our account. At one point, he stated that it was not his responsibility or fault. I told him that I had been left short of money to get home on and eat. He said that he would take care of that by giving me some cash to get home on, but that he would have to charge my card for the cash. I said no way. He was very abrupt with me acting as if I was the one who had done something wrong.

Many times he was talking to another man in an office behind the desk in another language that I did not understand. At one point, he was on the computer and hushed me because he didn't want me to disturb. He told me to come back later. It wasn't like I was throwing a fit or making a disturbance. It has been 3 days and the money still has not been put back in my account. I had to borrow money so my son and I could get home. I travel a lot with my son. He is a bull rider for the California High School Rodeo and I have never had any problems ever. I just can't believe how poorly I was treated. I guess I should have had a clue when our TV didn't work and he instructed me on how to fix it myself. When his instructions didn't work, he got annoyed and it took him 3 hours to come up and deal with it.

"How was your stay at the hotel?" I said, "Fine." She then asked me, "What room are you staying in?" I told her, "I am not staying at the hotel, but only visiting a friend that was staying there." She then asked what the person's name was and their room number, as they are supposed to be in the lounge area with their guests at the same time. I told her they had already left and that we are on are way to visit a relative of hers that was ill and in a hospital in Baltimore, Maryland.

I asked her why she was asking me these questions. I also told her that what she was saying to me above was not all true. That there are plenty of guests' friends/relatives that eat in the lounge in the early morning, and that the person who was registered with the hotel is not always in attendance. I mentioned to her about a friend of mine that worked behind the front desk of the hotel in the past couple of years, and that she had friends visiting her when she stayed at the hotel. I told her that this person didn't sit with her guests the next morning, as she had to work the next morning at the hotel.

She then told me that I should leave. I told her that I come to the hotel plenty of times as I am taking my walks to and from home. I reside in the area of Calverton, Maryland. I told her that when I come to the Comfort Inn, I go to the ladies room to wash my hands. From time to time, I will straighten up at the ladies room. That I am not asking for money from the hotel management for doing this tasks, but coffee and a danish once in a while is satisfactory payment to me, for helping the hotel from getting letters of complaints about the cleanliness of its facilities.

She told me that she doesn't want me to do this and that if I didn't leave, she would call the police. I told her to go ahead and do that. I told her that I feel I can at least finish up my coffee and bagel, or straighten up at their ladies room, for being a guest of a person that stayed there the night before. I told her that plenty of people, who are not guests of the hotel, come there and drink their coffee, then leave. She told me that some people have done that, and that she makes them leave right away.

I said to her, "What is the big deal? You aren't paying for the coffee." Her response was that she does pay for it. She asked if I wanted to, she will pay. It is something like $1,200. I didn't respond to her question. I told her that the ladies room should always be cleaned, and that the custodial staff is not always doing their job when it comes to checking on the ladies room to make sure that it is clean. She then said to me, "Well you must be the one getting it dirty, otherwise, why are you going to the ladies room?" I immediately told her, "To wash my hands."

I got disturbed at her words, at this point, and got up from the table. I told her that I am going to put a complaint with the corporate office of Comfort Inn against her. I asked what her name was, as she walked me to the front door. She said that she is not going to tell me, since I didn't tell her what the hotel guest's name was. I turned around at that point to look at her badge name. I told her I was going to have her lose her job for she was harrassing me unnecessarily. The lounge area wasn't even the area in which she worked.

I told her I come to the hotel all the time, that it is like a second home to me. I even attend mass there from time to time each week. Jordan, in my opinion, is a very prejudiced person. She is Black American, and I have seen her in action on several other occasions with other White Americans. She can be pretty abrupt, and she doesn't respond rapidly to people's request. She should lose her job, for she is not handling the hotel guests properly.

First, people are getting fired all the time.The ladies room is usually a mess. The toilets are not flushed all the time, and paper litter is on the floor most of the time. A few times, soap was not in the dispenser for cleaning your hands, or face. I am sure that the men's room is the same way. I notice as I walk from the hotel, that the grounds are not always clean. The trash bins are usually full in front of the hotel, and cigarette butts are apparent along the grass and sidewalk areas.

I look in the opened curtain windows, and see that a lot of the rooms are not ready for new guests. It's like they decide a lot of times, not to use these areas for upcoming guests, at the moment, so it gives them more time to clean other areas. With them letting people go all the time, the people that remain working there, have to double up on their work load. This leads to having the hotel run 50% less because they don't have the rooms at the time available for a 100% turnover of new guests arrival. There have been numerous times when the electric, heat, or water system is not working properly. For a well known hotel, these three utilities should be working at all times.

The food that is served to the guests during the week has changed dramatically. For the past thirty years, you could be guaranteed a nice breakfast. They used to have bacon and eggs all the time. Now, the bacon and or sausage is eliminated. There would also be chocolate covered donuts and pastries, but not any more. There was also plenty of varieties of tea. Not any more. They have several trays of boiled or deviled eggs sometimes, but if you are not there early enough, you won't be able to taste them, for they only make several trays of them.

They have an oriental women that works in the lounge. She has approached me several times in the past, telling me that I am not allowed to get coffee there. I told her okay, but I take that with a grain of salt. I have witnessed taxi drivers, dropping off guests, or coming on their own, and getting coffee and leave the hotel to get in their car and go. She hasn't said nothing to them. Maybe she is scared, because they are of Black descent. She has been there a long time, and she treats some of the guests with rudeness. I have seen her tell people that they can't sit in the lounge area, that a special room down the hall has already been prepared for them to eat in there. I think it doesn't matter where they sit and eat, as they are guests of the hotel.

I have even witnessed her telling people to pick up their plates and put them in the trash. They are paying guests and they stay at a hotel so that they don't have to clean up after themselves. Usually a person stays in a hotel, because they are on the go to do other important matters, and are not concerned about picking up plates that they eat off of, and placing them in the trash bin. Most of the time, I have witnessed, the trash bin in the lounge is so packed, that you can't fit another paper plate, or cup, in it. She even gets rude with a Spanish woman that works in the lounge area. The Spanish woman doesn't say anything back to her, as she wants to keep her job. I think the orieintal woman takes on more than she should, but rudeness is not an excuse for this. She needs to be reprimanded, and she needs to be let go.

In my opinion, when you are working at a business, where people are constantly coming and going, you need to do a complete clean up of the employees that are existing. They get tired fast, and they don't do their jobs to the best of their ability. It will be a while before I enter the doors again of the hotel, unless a friend or relative is staying there. I wouldn't recommend anyone to stay at that hotel in the future. It has changed a lot and it is not clean in my opinion. The Beltsville/Calverton areas have changed in the past fifteen years, and it is not a safe area to recommend your friends or relatives to reside in, even if it is just for a night.

I will be watching Ms. Jordan in the future, as she is not management material. She is allowing the hotel to run down. Let her go.

My husband passed away in July and this has been awful for us. I had to get home to New York, but when I went back to say that, I couldn't stay the night and wanted to cancel. The receptionist said that I had had the room for 5 hours so I would not be able to receive a refund. I told her that I had not even brought my bags up to the room because I had to go to the nursing home. She didn't care and still charged me $80.00. I never even stayed the night, or the day for that matter, in the room.

Then when we wake up in the morning and we woke up itching and realized that we had bed bug bites all over us. I also noticed them all over my 3-month old baby. I was very furious about this, not only because we had the bites, but mostly because my baby did and he didn't deserve this. So we go to check out right after this because we did not want to be there any longer and I asked to speak to a manager and there was no manager there that day. The girl working in the front said that there was nothing that they could do about it. I am very upset about this. It's been a little over a week and we still have the bites on us. Something needs to be done about this.

It was approximately 40 or 45 minutes before the firemen could figure out the problem. My wife, who is disabled, was frightened, and our dog as well. When asked if there could be some compensation for this disruption, we were told, "no". Meanwhile, after leaving, I inadvertently left my cell phone charger in the room. The cleaning person found it, and someone by the name of Jennifer called my wife's cell phone, and left a message that she found it. We called yesterday, and this morning (28th and 29th), and they said they were not sure if it was there, but if we could identify it. They would let us know, but Jennifer would not be back until Jan 31st, and to call then. I am not happy with Sleep Inn at this point, and think something could have been done, like a discounted fee for that evening. We stayed in room 310.

To clean that commode properly would have taken some cleanser and a good hour of time and it was in need of a new toilet lid. The phone was so crusty dirty that we avoided touching as many things as possible. It was very late and we had driven too long or we would have moved on. I cannot understand how a hotel would expect any repeat business with such negligent cleaning practices. I always used to check the room before we brought the luggage in when traveling. I got careless on this one and I expected more of Comfort Inn. If I could have located the address of their corporate headquarters, I would have gladly sent them a letter. I am sure this is not the image they want for Comfort Inn.

Someone must have had his ear to our door because after the last call, they were screaming very foul language and said they were all in deep, I will use a better word than he used, trouble now so everyone scattered and one woman hollered to another bunch of people, I am in room 516. I called the front desk and let them know what she said and I was told that all they could do is ask them to leave and I said "Please do". When we went to leave, I complained again and again was told "Well, it was New Year's Eve". I held up my flowers and said and this was to be my honeymoon! Again, I was told "well it was New Years Eve after all "and I told her that if that was the case she should remind the guests that this is a hotel and to keep the sound down so as not to disturb the other guests.

I was getting ready for bed (only have been checked-in for maybe an hour), and I went to the restroom and ants were everywhere. Not just a couple, but like a whole army. (Yes, we took pictures.) My husband went to notify the "manager." (We found out later from another employee that the manager's mom is the actual owner.)

After coming in to take a look, he explained to us that the only way that ants would end up in the restroom is because we dropped something to attract them. We hadn't even been in the bathroom yet, and certainly didn't have a picnic in there to bring them in. Honestly, when he said that, I almost exploded. I am terrified of insects as it is, and when he tried to put the blame on us rather than even offering a fake apology, I just couldn't believe it.

I know that if my mom had company over for a visit, she would have been very upset with me for allowing ants to be all over the bathroom, and they wouldn't be paying hard-earned money, right at Christmas when times are tough for all of us.

He offered us a room (the hotel is practically empty by the way) that needs to be on an upper level. So now at midnight, after a 7-hour drive, and needing to be up early, I got to pack up all of our luggage and about 2 dozen Christmas presents to lug it all upstairs. And of course, the elevator was broken. 7 trips back and forth later (My husband actually even ripped one of our suitcases trying to carry too many things up the stairs at once--cost $50.00.), we had switched rooms.

This whole thing started when I needed to go to the bathroom, so I was relieved when it was finally over and I could go. Within about 20 seconds, we found our next problem. The toilet didn't even flush! So now, we got to go to the desk again for the manager, and he begrudgingly came up to fix it. It was awful. He really believed he was doing a good job in solving our problem with the ants by giving us 2 options: get up out of bed and pack up our stuff and move it upstairs or he would refund us free of charge. Yes, he actually said refund free of charge, and we could then pack up our car again at midnight for a different hotel.Why would he offer us a way out instead of offering to fix the problem?

The owner and parent company of Comfort Inn and choicehotels.com can't be happy about a solution like that, right? Pretty much what happened was we accommodated him, not the other way around. We had to get up and go to work. He only had to give us a new room key. The guy apologized for the way we felt but never once for our inconvenience. I've never been treated with such disrespect and absolutely no customer service. The manager is beyond condescending. I will not be staying at Comfort Inn again, and I will do my best to pass this on.