Comfort Inn Reviews

Our plane was very late coming in which was not our fault, but when we called to get picked up to get the ride back to our car, we were told there was no one available to pick us up, and we were too late , that they had already been there. We were told that they track the airlines and not to worry about the pick up time. When we had called them for our ride back to the car, the man was very rude and told us to take a cab, which the motel would only pay up to $15.00.

The cab fare was estimated between $18 and $24. We ended up finding our own way back to get our car at the Comfort Inn. We can not understand this because we paid for a service we did not receive. This is the second time this has happened from the same Comfort Inn.

I was told by the Choice clerk that the only room they could find at the time was Econo Lodge Motel and that I will have to pay for it with my credit card because that will be the only way I will be able to stay at Econo Lodge. The next morning, I need to bring the bill and they will cover the charges. I was told it will be taken care of on Monday, June 8th, when the manager comes in.

Econo Lodge service had less amenities but the clerk said it was the only room he had left available. When I went into the room, it smelled of smoke, the drainage was slow, the carpet was damaged, the curtain was too short for the window, which is located on the ground floor, and the tenants were very noisy. Choice Hotel said that they will cover the charges because of the problem I received at their hotel. But as of now, June 12, 2009, I still have not received my refund.

This was very uncomfortable and distasteful. When I checked out I was given a receipt for the amount I agreed to pay. the following day, I check my credit card chages and discovered that the motel had charged an additional charge of $18.60. I called and spoke to the GM. She denied that she had charged me this even though my credit card clearly showed the charge from Comfort Inn Washington.

She refused to check into it and told me I could call the police if I wanted to , she would do nothing to fix the additional charge. Customer service at Choice Hotels also said they would not help. The motel is privately owned and they say they cannot do anything to help.

Upon arriving to uour room the floors, there were also in need of a good cleaning and vacumning. Our sink keeping backing up as well as our toilet. Thank God our room was'nt as bad as some of the others in our party. Although it absolutely gave you the creeps every time you had to leave your room. I have never been in a HOTEL than was so filthy, dirty and stinking. Something seriously needs to be done about this place, and for that reason I will never stay at a choice hotel again.

THe fee of 100 plus dollar per night was not worth it!

discounted charges by $30 not enough in my opinion red spots on ankles just now getting better the fourth of sepember. sinus irritated. stess of the whole experience /embarrassed in frt of family that the room was dirty.

I hobbled in to inform Samantha at the front desk. She tried to tell me that the chemicals they use creates the slickness of the stairs. She also told me they had put non slip strips down on the stairs and that is when I informed her there was NO strips on the stairs. Samantha had me fill out an incident report which I did. She told me if I needed to go to the ER to call her and she will call the manager and they will cover the bill. Samantha also told me that I was the 6th person she knew that had fallen on those stairs.

After calling my husband to come pick up me and our children, I went home and Iced my leg and did the normal. I called Samantha and told her we were going to the hospital because it was not getting better but worse, and because I am only six weeks pregnant and am in a high rish pregnancy due to a couple miscarriages. She told me she was calling the manager and the manager would call the hospital to let them know I was coming.

When we got there the hospital still had not heard from them. The hospital did file the claim to them. Luckily everything is fine other than several days of not being able to walk and moderate pain. It is too soon yet to find out if they have covered it.

I called the Hotel at 508- & advised I had booked a hotel room but was worried because I hadn't received an email so I wanted to confirm the reservation. After giving my name and info, she quickly found our reservation and said Yes,you have 1 non-smoking room booked with 2 beds, your all set. So we set off for Plymouth. We arrived at hotel around 11am & popped in briefly to ask when check-in was. They advised any time after 330. So, we went sight-seeing until checkin.

Upon checking in the front desk advised us that our reservation was CANCELLED! I advised WHO cancelled this?? I even called this morning to CONFIRM! She advised that it was not the hotel: Comfort inns,, it looks like it came from Choice Hotels. I asked if there were any other rooms available & there were not. I remarked that "I" did not cancel the room & in fact confirmed it this morning so where does this now leave me?

This was not my error. She explained nothing we can do as it was "not them" (comfort inn) that cancelled it. I was also asked "who i spoke with that morning" and of course I didn't take any names! I guess you cant trust anyone you talk to these days. No one at the hotel took responsibility for the phone call that morning but 1 young girl remarked to the other that "Maybe it could've been her but it was just so busy this morning" She got a manager on the line who indicated that she had 1 room available that is more expensive but the only one left and that she would give me the AAA discount. (Well Woopedy-doo because I "have" AAA so she wasn't doing me any favors.)

Because my 2 small children were looking forward to the trip I agreed to the room. Since it was an "executive" room I figured why not make the best of it & it'll be a better room anyway. Much to my disappointment, I had a very bad night because the room was RIGHT beside the Elevator which would ding all night & with noisy hotel stayers waiting for the elevator did not help & also what sounded like people filling their buckets from the Ice machines very closeby. So I paid much more for a room I didn't want because my room was

cancelled (NOT BY ME).

I think with good customer service I would have AT LEAST received that room as a replacement at the SAME price i had originally booked my room for. But I felt as if it didn't really matter to anyone that this inconvenience was caused by their company and noone seemed to want to acknowledge that because they kept referring to "they" cancelled the room. At the end of my stay checking out I was not even ASKED how my stay was (Isn't that a customary question to ask?) I guess they already knew the answer to that.

In any

event, I was very disappointed in the whole experience & will not be utilizing choice hotels in the future.. there are many more "choices" out there who will gladly welcome my business. I'm still young & have many more hotel stays ahead of me. Choice hotels will not be my next choice. A disappointing day-off. Had to pay more for a hotel stay because "someone" (NOT ME) cancelled my reservation and I was never advised even after i conirmed it several hours before checking in. Paid much more for an "executive" room that was probably the worst room I've ever stayed in my life. I feel it was probably a room they had empty because noone else wanted it.

I have left several message asking the manager of the hotel to contact me but, he has not done so. On 6 August 08 I received a letter from the manager giving appologies and a 50% off coupon to stay at that hotel once again. I am very disguisted with this whole evolution, and disappointed that the hotel manager is not willing to speak with me.

Drying cleaning all of our clothes to get rid of the bugs.

There are no contigencies for emergencies, they have been and would continued to be paid, but here's me, with a broken leg, 2200 miles from home, with two cats, and unable to travel, being forced to vacate in a few days when my condition has worsened in a few areas. I contacted Guest Relations, who put me on with a guy named Jamie. He explained that there was nothing they could do, and told me, "What do you want me to do? Call them up and tell them to cancel a reservation? I can't do that." I asked for him to put me on with someone above him, and he refused, suggesting that "Maybe you should contact a church..." like I was some charity case. I told him that was unacceptable, and to once again put me on with a supervisor, and he hung up on me.

It would seem that if they're worried about losing a customer, especially one who's room has been nearly a thousand dollars for the week, and who has a broken leg and can't travel, that it would be the person just coming in for a day. It wouldn't be polite of them, I understand that, but surely they can do it, and just aren't, preferring that someone who is seriously injured be kicked out of their hotel and basically not being a good corporate citizen. Perhaps I'm off base here, but I have stayed at a lot of hotels, and indeed when I've been in a tough spot, there have been ones that have bent over backwards to help. What will result is that I'll be left to sleep in my truck, and possibly and infection to the contusion above the break, which is a non displaced fibular fracture, will occur.

Have not been able to sleep or eat. Have rashes and bump frombeing bitten. Constantly itching. Can not sleep in another hotel.

My mother and father arrived at the Hotel between 6:30 pm & 7:30 pm, July 26, 2008. While at the front desk of the Comfort Inn, my mother called my home via her cell phone, relaying that Hotel Clerk, Mr. Jeffery Bugsby or Bugsy, informed them that he had to have physical custody of my credit card, so that he could swipe it. Since I was in San Diego Ca, that was impossible. To save my mother's cell phone minutes, I contacted the Comfort Inn from my home phone in California. After a number of rings, Mr. Jeffery Bugsby or Bugsy, finally answered and informed me that my online confirmation number only reserved the Hotel Room. Mr. Bugsby or Bugsy, further stated, that reseving the Hotel Room, didn't mean the room was paid for.

Having traveled abroad in on numerous ocassions in the past, I informed Mr. Bugsy or Bugsby that I am quite aware of this. Mr. Bugsby or Busby informed me that he needed to have physical custody of my credit card, in order to swipe it. Knowing this was impossible, seeing that I was in Califorinia, I requested the charges to be placed on my credit card just as I have done so many times in the past. Mr. Jeffery Bugsby or Bugsy insisted that he could not charge my credit card unless he had physical custody of my credit card. Getting no where, when I asked to speak to his manager or supervisor, Mr. Bugsy or Bugsby, stated, My manager won't be in until Monday (July 20, 2008).

When I attempted to verify the spelling of Mr. Bugsby's or Bugsy's last name, Mr. Bugsby or Bugsy abruptly stated, I will transfer you to our corporate office, without a chance to aknowledge his recent comment, the next thing I was hearing, is same music I heard, when I placed my call to Mr. Bugsy or Bugsby, indicating that I was placed on hold. Not more than 10 -15 minutes later, I was able to successfully reserved a room for my parents, at another hotel not far from Comfort Inn.

My parents are old and had to drive 49.34 miles, 1 hour and 12 minutes, and this place unnesscary stress on them After reviewing the Comfort Inn Website, I could find nothing the mandates that Comfort Inn Mandates that they must physical custody of a consumer's credit card. If the credit card was enough to effect a reservation, why is it not good as payment for a room at Comfort Inn. Even the Comfort Inn's Website identifies a credit card as an acceptable payment method.

On another note, I got to my room and was taken off from the fact that the bathroom looked a mess with mold in the corners of the wall, rust on the toilet, and I kill a spider Friday night in the bathroom.. On Sunday morning, I woke up in pain and realized that both of my ankles were swollen with bits. I looked down and had to big whelps on my ankles the size of a quarter that stretched horizontally causing bruising. They itched and hurt very bad. I know I was bit by a spider in my sleep.

I am very upset because the condition of the room and further more, the scares that has been left on my leg because of filthy hygiene of the hotel. I WILL NEVER STAY THERE AGAIN! This experience has turned me off on all Comfort Inn. I look forward to someone explaining to me what will be done in this matter!

A week and 1/2 later I called her back to inquire as to why I had not heard from her and for an answer/explanation as well. She said the charges stood. Most of her answers were well sorry etc. I expressed concern because she assured me she would be contacting me back. I also expressed concerned because the staff did not inform me nor my husband about his policy...if so, we would have not reserved the room. I asked Mrs. Heide for the number to corportate office. I was given 2 bogus numbers and decided to research myself on the website. I believe it was very inappropriate for this information to be provided to me if it was not accurate. I I also believe that Mrs. Heida should have also been more open to accepting that the staff needs to be aware of the information they need to provide to the consumer.

Lastly, I should have been contacted prior to these charges been charged on my credit card. I am very disappointed with Mrs. Hiedi's attidude and with the promise she made to contact me on more than one occassion and failed to do so...with a response of well. After a lengthy discussing, Mrs. Heide hung up on me.

After calming the kids down and grabbing all of our bags, I went to the front desk and told them we could not stay here because the kids were freaking out over the Bug Hotel. The lady gave me the company line that she would talk to the manager tomorrow and they would refund our money. That didn't happen. Now I received a letter from the manager calling me a liar stating he inspected the romm and there was nothing wrong.

Tramatic kids on vacation, had to drive all over Los Angeles to find another room, trying to get my three hundred dollars back.

The Free Breakfast was hard boiled eggs, stale english muffins and juice concentrate you had to mix with water. Banging upstairs and in the halls at all hours, and a severely unfriendly hotel manager were nothing compared to the $440 hold they put on my credit card when I booked an additional room for four nights. Mind you, they NEVER told me about this hold, or I would have given them my credit card instead of my debit card that subsequently OVERDREW my account - costing me over two hundred dollars in fees that I'm sure Comfort Inn is not willing to pay back to me.

$200 dollars in overdraft fees, no money for FOOD, EXPENSES OR MEDICINE (and I was sick!) for an entire week when I'm 3500 miles from home!

The room was really filthy the day we arrived. The walls were covered with smashed spiders, which we found crawling every where. Upon arriving, we wanted to phone home because our cell phone would not work in that area.We had to use the room phone,and of course it was broken,along with the alarm clock, and also the coffee pot.

The room doesn't have a bathtub so one needs to use an old filthy shower stall. Upon inspection, it was filled with hairs, and the water stunk like sewer water. There were big holes along the bottom of the walls which I had to block up with toilet paper for fear that spiders or earwigs would come crawling out of them.

As for sleeping, if you were brave enough to shut the light out,the pillows and sheets were very loud and crinkly and it was extremely noisy all night long. We paid over $100.00 a night for this dump! The only good thing I can say is that the young lady at the desk was very nice and the breakfast was ok if you didn't mind cooking it yourself.

Spoiled our trip knowing we had to go back to sleep in that horrible place.

It had been a long day, and a lovely trip. We were tired and just wanted to get unpacked. Upon entering the room we soon realized there was absolutely no where to put our suitcases; we had only one each. My husband went down to the desk and asked if we could borrow 2 luggage racks. The woman said they didn't have any. Then she shrugged when my husband ask what we were suppoae to do with our things. I doubt if we were the first to need a rack.

The toilet was in the bathroom with the shower and there was no exhaust fan. And no, there was not one of those silent systems, on all the time.

The final insult was having a double bed to crawl into after a long day. Our reservation clearly states, "1 queen bed." We decided trying to find another motel and having to pack up would only eat into our sightseeing and agravate us even more.

They told me that I had a no smoking room and I was responibile for any one who smoke in the room. Since I did not report that the repair man smoked I was responsibile so i owed the $150.00. When I asked for a manager I was told I had that a manager could not help me there was nothing that any one could or would do for me. I have made several calls. and wrote two letters. Please see can you help me. Thanks

we had driven for 9 hours that day and could not drive no more. I got up the next morning to make coffee and the coffee pot was filthy and there was a dirty filter still in it. I started to walk out the door to go get a soda and noticed there was cockroaches running up and down the walls. Needless to say I will never go back there again and am ashamed I let my children sleep there that night. This ruined a perfectly good vacation.

Fifteen days later, we see a charge for first night (as it should be if we haven't cancelled and didn't show) for 7 rooms on our account. We called the hotel requesting a refund, and got told that we needed to talk to Oscar but he wasn't there until Monday (this was a Friday). Called on Monday, got put on hold and was told to leave a message that they would relay. A couple days later, called again and the lady pulled the reservation information only to say we need to talk to Oscar again and that shell take a message.

This really looks like a scam of getting people to not being able to cancel a reservation and charge the first night no matter what. Not really good. We even have record of the call made days before the first night of arrival - that is what's REALLY weird!

I wanted to ensure that I didn't get charged at a later date, and the clerk realized that he in fact did have my credit card number; however, he allowed me to look at the computer screen to show me that he had not charged me. I asked that I not be charged since I had made a mistake, and he said that they have to charge me, because those were the rules. I asked for a manager and he said that she was not on the premises. I accepted the room, since I didn't have any other choice. I returned to the hotel room later that night, after getting my daughter's belongings from her mother's home and became lost within San Antonio for 2 hours, with my 3 year asleep in the back seat. Needless to say, I was not happy, being in a strange city, with no cell phone or contact, because my daughter's mom had since went to Dallas. I arrived at the hotel and spoke to the manager and asked were there any exceptions to the rules, so that I may move to a different hotel, to avoid the same problem from happening again; and I was still told that the rules were final. I asked if I would be charged in the event of my untimely death, and she said yes.

I asked Jackie who could I speak to that was above her in management and she gave me the 800 number for Choice Hotel International. I placed a call to the number and made a formal complaint. The gentleman on the phone said that it was ultimately up to the hotel if they'd charge me and the hotel told me that they had to charge me, because I booked it online. I went to sleep that night and the next morning, my daughter pointed out the bugs that were on the carpet. Upon further investigation, I found approximately 20-30 insect in the room, on the walls, and blood spots in the bed. I took numerous photos and even a couple of video clips documenting the insects. I killed several and decided that I was not going to keep myself nor my daughter in that room any longer. As I packed, I ask a housekeeping memeber to look at the walls and let me know if that was normal in their establishment and she said no. She went to the office and retrieved the manager(Jackie) and showed her the blood on the walls and the crawling insects. Jackie said that she would go back to the office and see what she could do, and that she'd call me momentarily. After I finished packing and waited 15-20 more minutes, I grab my child and went to the front office, where Jackie was mopping the floor. She told me that I would be refunded, and the same male clerk from the day before, typed on the computer and had another young lady from the back also type on the computer. After a moment, they gave me a reciept to sign that was supposedly going to refund my entire stay.

I was satisfied with the prompt attention to my concern after they say the bugs; however, I'm frustrated with the fact that less than 24 hours prior I asked were there any exceptions and I was told no. I am in the USAF and I came from Okinawa Japan to spend the weekend with my daughter, and this hotel establishment did not show any empathy or do anything to address my issues, until they saw bugs in the room. I think they were trying to ensure that I stay quiet and keep any negative publicity from their doorstep. I have since recieved a letter from the customer service department and it is substandard. There is no point of contact and it does not fully address my concern.

I am now having some form of skin rash or outbreak and I hope and pray that it's not from that room. I've seen the doctor at the Air Force hospital and it's being monitored to see if it worsens.

The insurance claim was subsequently denied because no one at the hotel ever remembers speaking with me. In other words, no one wanted to lose his job. The hotel itself was sub par, and the customer service the worst I have ever experienced. I was staying there on gold club membership with Comfort Inn: I would hate to see how they treated their non-preferred customers. I would not suggest staying at this hotel, and if you do, lock up your valuables!

I am a student, and this happened right before finals, luckily I had my files backed up, but completing the last few weeks of school with no computer was challenging. In addition to having to shell out for another macintosh, I also lost all my data on my computer. THIS WAS DEVESTATING!!!

We paid about $70 dollars for transportation to and from Universal Studios and were only able to take the shuttle bus once. I went to the front desk 2 times and there was no GM or Supervisor to assist me. After returning home I spoke with the GM. Robert Gedeon (the GM) will only take 10 percent off of my bill and refuses to take any further action. I am very unhappy with the services I received and refuse to pay the pay that I am now responsible for.

We had to unload, come back to the front to the ramp, then follow the fence around the swimming pool and down the sidewalk to access the room. We were not told on check-in that this room could be accessed through the inner hallway. However finding the inner hallway, we noticed that there were steps down each level of this motel that was built on a sloping lot.

The clerks had a tendency to be argumentative as to the accesibility laws providing access for the handicapped.

I have stayed at Comfort Inns frequently over the years past. This experience has left a sour taste. Nedless to say, our stay was not at all satisfactory.

We were told there was no manager on duty all weekend, no way to contact a manager and told repeatedly that a manager would be the only individual who could resolve any issues. The front desk informed us there was nothing they could do and the problem must not be that bad since we stayed the night. Where were we to stay while dealing with a family funeral during the day and into the night? We have filed a formal complaint with Choice Hotels (1-800-4CHOICE) and have contacted and filed a complaint with the Allegheny County Health Department.

Our credit card was charged for our stay even after we refused to pay and refused to sign the bill.

We have sent them bills,photos, and medical documents. WE received a check for $300 and we were asking for $902.02.We did not agree to a settlement for $300.

My question is does Comfort Inn just shift the number from one hotel to the other and say you stayed there or were a no show? Some of the towns I stayed in were towns I have never even heard of.

My husband said that the headache he got just walking in the door wasn't going to cut it for the next three days. I fully agreed so I went to have our room changed. Once again I was told that they had overbooked the hotel and didn't have many choices. I said I didn't care as long as it was a non-smoking room. We were then put into a handicapped room. When we got there we found the hallway to smell, but we figured it wasn't the room so we continued. When we opened the door to the room we found the carpet wet /moist and the room to be very humid.

Husband and I had already started wiping things off. We also found trash behind furniture that had been there a while. Decided we would stay because few hotels had rooms available. That evening we had to kill more spiders. Got up the next morning to find more spiders around ceiling. Husband had just about had it said we were leaving. About that time a big centipede crawled out from behind curtains. YUCK!!! Went to front desk to leave and complain. She looked at my husband and said Don't you have spiders where you live. Didn't matter the room was filthy also. She also smarted off to me. I don't go around and check the rooms. Obviously no one else does either.

Decided to head toward home and stay at a hotel for the night. That evening I was getting my daughter ready for bed and she had bed bug bites all over her bottom and on her chest. She had slept on the sofa bed at Comfort Inn. Took us all weekend to explain to front desk what had happened at their hotel.Finally on Monday we were able to talk to the general manager. She finally decided she wouldn't bill us. Moral of the story: Check your room before you pay!

After quickly turning around, we went back to the front desk for another wait. When it was our turn again, the young man assured us that it was our room despite telling him that there were clothes lying around. After a few minutes he said that the maid had not removed some clothes that someone else left and that he would have someone do this immediately, I told him that I wanted a new room and not one that was clearly being used. He agreed and placed us in another room. Upon entering this room, I noticed that there was no refrigerator or microwave, I clearly stated when making the reservation that I had a 7-month-old baby and needed a refrigerator, microwave and crib. Of course one had to be found and brought to us, unfortunately we never saw the crib.

The next morning my family and I left at approximately 11:30 a.m. determined not to let our vacation be ruined, only to return at a 5:30 to a key that no longer worked. Once again I went to the front desk and found out that our room key was deactivated when another was activated to give to another couple who ultimately walked into our room just as we did someone elses the night before.

The young lady reactivated the key and I went back to the room while my husband and my children were standing outside in the hot sun waiting. When we walked into the room much to our dismay at 5:45, the room was DIRTY!!! NO BEDS WERE MADE! NO TRASH WAS EMPTIED!!! NOTHING!!!! This was it, I headed down to the front desk to speak to the owner who was on the premises. When I told her of all of the problems, she was very nonchalant and said that she would have to look into them, not one time did she apologize for any inconvience this has caused. She said that she would send the manager to come clean the room, I told her that I did not want to leave again while someone cleaned my room I wanted another room, as a matter a fact, I want another hotel.

She agreed that she would check me out and she called the Quality Inn who said that they would take my family and I. After leaving the hotel I realized that I did not want anything to do with this owner or her reservations in another dump so I stopped by a new Comfort Inn & Suites, explained my awful situtaion and they housed me immediatly at the same rate that I previously had, and it was beautiful and relaxing and I regret not going there first.

When I complained to the front desk they sent someone up to check it out. Two men showed up with No cleaning supplies. Not even so much as a wet rag. And One guy rubed the stain with his bare hand and SMELLED IT and informed us that it was ONLY KOOL-AID.But It wasn't MY KOOL-AID{or Whatever else it might have been.} He had some real guts to smell it. No effort was ever made to clean it up.

The rooms are obviously used by the hour and the condition of the rooms and stains on the furniture confirm this. This was the most disgusting experience of our lives. They should call it what it is - a brothel - and stop trying to pretend they run a hotel chain.

The next day my room was not done when all I asked for was towels, trash to be dumped and beds made. I had asked to check out between 1pm and 2pm on the 29th and the clerk said that would be okay and they would not charge me. On the 29th my son turned in the key cards at 1:45 Pm and then immediately joined me in the seminar and told me that he checked out. I have ten other witnesses and other unhappy customers.

I was surprised because I was told the place was completely sold-out, save this suite @ $159/nt! We needed separate beds, and the room they offered was a single king – not acceptable. Vishal offered to discount the rate to $95 for Friday night, since we also got in after 10pm, and he would have the room aired out and ozoned the next day. Not only did the smoke get into the room, but into the bathroom as well. It NEVER was aired completely out, and the TV worked only sporadically, and the people in the room above were dropping things on the floor (our ceiling) at all hours of the night. The overall stay was one of the worst I've ever had in 30 years of business and personal travel.

He wasnt very professional or nice. He cursed at the bride, the grooms mother and other members of the wedding party. He upset the bride and groom so much that they left the hotel that night. He ruined my friends wedding night for no reason at all. then the next day the staff was overheard talking about that evening. All in all i wouldnt stay at that hotel agian. It was over priced, dirty and the staff is extremley rude. Dont waste your time or money staying at the comfort inn south, Nags Head, NC.

My husband decided to get a soda from the vending area. He opened the door and the entire housekeeping staff was sitting on either side of the door waiting for us to leave-this was at 9 am. They were hanging out right outside our door waiting for us to check out-we felt very uncomfortable and we called the front desk and complained. They finally moved. Then, the phone started ringing every hour on the hour. They were checking to see if we were checking out. I called down to the front desk and they said checkout was 11 am. It was only 9:30am. We got cleaned up and were trying to leave. We left at 10:50 am. As I walked out the door, the housekeepers came running down the hall asking me if we were done with the room. I said yes.

I paid the bill and we drove 5 minutes to my parents house when I realized I had left a bottle of wine I had purchased to present to my brother for dinner. I called the hotel. The manager was rude and said she would look and call me back. She called back and implied I had lied and there was no bottle of wine. That was the icing on the cake. I called Choice Hotels International. They were very kind. They told me that they would refer the complaint to a manager and that manager would contact me in 7 business days. I did not hear from anyone until I got a letter from the manager of the hotel.

It did not apologize and accused me of lying and having no basis for a complaint. I sent another letter back to the hotel, the better business bureau, the chamber of commerce and Choice Hotels. I also noted that a prior stay at this hotel was also terrible because they had an infestation of bugs. The bugs were all over the walls and ceiling. I never complained on that visit either-I should have. Choice Hotels called me back and offered me $25 towards another stay. I turned it down asking for my money back from the hotel and an apology. He said he would send info to the hotel.

Upon arrival, I was told there were no kits available for the Deaf. They were on a first-come, first-serve basis. They had nothing to offer me. Even though I requested such way in advance, they were not obligated to fulfil my request because they were only obligated to have onoe kit for every 50 rooms (something like that).

No services at all for the Deaf, couldn't watch t.v. (if a hurricane had come my way I would never know!) I could not order any special flowers, room services or anything for my anniversary. We could not enjoy any entertainment, no t.v., videos, nothing. Then, when I had to stay for my business meeting the next day, in a new room with the Governor's Advisory board telecommunications relay for Maryland, I couldn't call any business assoicates or even contact them in advance to discuss business matters.

Emotionally, my depression came back. Physically, I found myself sleeping more again, wasting my life away because discrimination really hurts. I'm still suffering from depression. This hotel was the second hotel in two weeks to discriminate against me.