Comfort Inn Reviews

After being in the rooms for less than an hour, we found the internet did not work. Naturally, it was supposed to be free and works great at such a new hotel. I called the front desk and complained. To my amazement, the internet started working immediately. After a short period, it appears that they turned the internet back off again because it still did not work the next morning when we left the rooms early. This was questionable. The next morning, I noticed when I started to shower, they had not removed a washcloth from my shower, old soap was still in the shower and not to mention, several hairs on the shower floor from the prior guest. The trash was still in the garbage cans in the bathroom and I am going to stop here.

We were in town for the Hyundai Plant and Training. At lunch, a Hyundai Manager asked where we stayed and I said Comfort Suites up the road. The Hyundai manager's reply was "oh no!" then he asked how was it. I shared this story with 20 people in the class. I would look elsewhere until they obtain someone to clean up this hotel!

I called on Oct. 19 and spoke to a desk clerk named Sarah, who was extremely rude and would not put me on the phone with the manager but sent the call into voicemail. I called back several times and told her I did not want to leave a message, but would be willing to wait to speak to the manager and she was flippant, rude and combative in her response to my request. In the middle of speaking to her, she basically disconnected and put my call into voicemail. I called back and asked her for the number for Comfort Inn corporate offices and her response to me was "google it". This treatment by all of the personnel at this hotel is unconscionable. As far as I'm concerned, they have stolen money from my parents and therefore, I am taking the first steps to legally resolve this problem.

I received my credit card statement today and the general manager used my credit card number from my first stay to bill me as a no-show! I did not tell him I would stay there again until he got back to me after speaking with the owner. I have left several messages for him to return my call and Erica at the front desk in Santa Ana. I called him and left him voicemails and text messages to return my call, but he will not. I rarely use this credit card and now, someone is trying to purchase things in Mexico with my credit card number! Kind of suspicious.

My wife went to the lobby at 5:30 AM. The breakfast room didn’t open until 6:00, which was fine. She had to holler back to the employee and wake him up, as he was in the office sleeping in the dark. Then when we checked out, there was no one to help us. Finally, the maid checked us out after a 10 minute wait. While we were waiting, I went to the breakfast area to get a cup a coffee; not only was there no coffee, there was no cream. I understand that breakfast is limited, but you should at least be able to enjoy a coffee before you leave the building. Needless to say I was very disappointed. We should get the room charge off of my credit card.

We found Amir quite sympathetic to us, but the Comfort Inn is responsible to ensure this situation should never have taken place. Also, Amir and his colleague could have allowed my mother-in-law and daughter to remain in the comfort of the bed they were in while permitting my wife and I to move to another room. Not only were my wife and I inconvenienced by this, but also my aged mother-in-law and daughter by having to move our entire luggage (six suite cases) from the third floor down to the first floor. We were offered another room on the first floor, which smelled like smoke, had a dirty shower area and was just generally substandard. So, at 11:50 PM we found ourselves checking in to another motel. We most certainly will not be staying at a comfort motel ever again. I would appreciate a response to this email and to what we had to endure. We are visiting New York City from Australia for the first time! Regards from Mark ** (1-301 **).

At check out, they charged me for a long distance call that I challenged, since the only time the receiver was lifted was to call the front desk and that was unsuccessful. My wife and I both have cell phones with unlimited long distance calls. Though we were on the falls side of the hotel, there was no view of the falls. We were put in the basement which was very hot. Thankfully, the room air conditioning worked.

The room carpet was so filthy. I made the mistake of walking around the room in my white socks and when I took them off, the bottoms were absolutely black. One day, they took the used towel but never replaced it. There was the same pile of dog poop in the stairs for all four days we stayed and there was also dog poop in the hallway on two occasions. Obviously, there was no staff who ever monitors the stairways. They are charging extra for animals but it is the guests that have to put up with the results.

There was no desk clerk on duty when we wanted to check out this morning. Apparently, she is also the breakfast room person.

This email is in regards to the Comfort Inn, 2101 Hwy 72W, Corinth, Mississippi. We checked into this hospice on August 22 into room 118 at approximately 4:58 p.m. The following details below occurred, which was absolutely "unComfort Inn" and will deter us and anyone we come in contact with and tell about staying in Comfort Inn again. We were told they were renovating the rooms at night (It should have been the first clue).

1. The bed was (maybe) a double bed - not queen, not king, but a double, maybe.

2. The rug had white paint all over it. I guess from the renovation. So why was this room even used?

3. The sink would not drain the water as the stopper was not up and would not come up. Using finger tips, we attempted to pull the plug up so the water could drain (plunger on faucet was not attached). The entire sink fell out of the hole and landed on the floor, breaking into large jagged pieces of porcelain. I have a picture!

4. Went to office and reported the above (No. 3). The lady asked if I wanted to stay in the room. I told her, "No". I was never asked if anyone was hurt, etc. She gave me a key to Room 122. The key did not work, and again, down to the office I go. I got a key to 124. The key worked but there was more paint on the floor and a bed for midgets in the room. Now the real fun begins. I sat on the toilet, and lordy, lordy, lordy, the thing is not even attached to the floor and it shifts. The plumbing is set up incorrectly in the sink (which stays in place this time) and the cold water is scalding to the point that I had to get antiseptic for the burn and fingers with peeled skin later. The ultimate was next morning, waking up to roaches over my head on the ceiling. I didn't even want to think about "bed bugs".

Your notice on the paperwork that I received says, "You'll feel at home". God, I hope not! And it also says, "If you're not already a Choice Privileges rewards member, you're missing out on free nights and other rewards." I think I have had all the rewards that I can handle from Comfort Inn.

Now, if Comfort Inn wants to keep its name on a motel that is this bad, go for it. I am sending this email in letter form to the Better Business Bureau in Corinth, MS and to Comfort Inn corporate headquarters. I think giving a motel three shots at me is more than patient. I must say, I've stayed in bad motels before but this episode belongs to Saturday Night Live!

What was even worse was not one person offered to say, "With all your trouble, we will not charge you for the room." It was business as usual and the question, "Do you want to stay in the room" is beyond humorous.

T. D.

We we attempted to check out about 7:30 a.m. The elevator was out of order. We (three of us) carried down luggage from the third floor. We asked for help from the desk person. He said he had no one to help us. He wouldn't even help us.

We made one more trip upstairs with no one helping us. We got back to the car. My husband became overwhelmed with the stress, lifting and the stairs. I thought I would have to call 911. My husband has a very bad heart, our friend has cancer and I am recuperating from a dehydration bout from a couple of weeks ago. Slowly I made the third trip upstairs to the third floor, forgot something and had to go back for the fourth time. As you can tell, we were very upset with the way we were treated at the hotel. We even asked for our money back for the second night. The guy at the desk said there was nothing he could do for us.

We have never been treated so badly, being disabled people. There was no compassion or respect. We will never ever stay at another Comfort Inn and I am also going to report this event to the people who oversee ADA complaints.

The motel seemed nice on the outside. But inside was a different story.

We informed the employee and told him that we didn't want to stay there. We don't want them to charge us but he said that it was not possible. We then explained to him that we were informed how bad it was but thought (for convenience) that we would try the hotel. After I told him that I was on the phone with my credit card company, he decided to let us cancel. I would strongly recommend Comfort Inn to check out the owners of their hotels. We never have good experiences with Comfort Inn and will never try another.

When we spoke to the clerk about this and the room's condition, she was unconcerned. It was very late so we sprayed the room with lysol and locked the door. We did not leave our room until morning.

The owners are Neil and Kirti ** I will never return and I am contacting the corporate office about this.

By the time I went to get it (which was in front of the office), I saw her already talking to someone else. I had to wait for her to finish assisting two other customers and when it was finally my turn, I told her that what she did was not nice. She did not reply and just looked on the confirmation number.

She informed me that I had to pay $112.00 upfront for the room. I refused to do so because I was initially told that the room was just $74.99. She then went on by saying that she was just going by what’s showing on the computer, which says that I booked a suite (which I actually didn’t). She was giving me attitude so I just told her to keep the room. She gave me a funny smile, a “have a nice day” greeting and then I left very upset.

On Tuesday morning, the 9th of August (2 days after we had checked out of the room), we received a phone call accusing us that we had damaged their sliding mirrored wardrobe doors; stating that the glass had been cracked, and there was broken glass on the floor. We did not do such damage. My girlfriend and I were angry and shocked of this accusation. They quoted us $797 for the damage from Beach Glass Company. The hotel informed us that the housekeeping staffs refuse to clean the room until it is fixed. It is because they cannot clean with all that glass everywhere yet.

When I went down to inspect the room (Tuesday 9th of August), part of the room had been cleaned, and there was no broken glass was found. We asked why they did not contact us earlier, and why the housekeeping staffs did not clean the room properly soon as we left. We saw the housekeeping staffs waiting to clean the room that Sunday when we were leaving. They could not answer us, and the room still has not been cleaned properly. The sliding doors are not in the way of the cleaners to clean the room.I contacted the hotel informing them that we did not do such damage, and to show us proof. The hotel manager claimed that she walked into the room to check, and she couldn't even open the doors because it was jammed. Yet, somehow the doors were working fine when we stayed, and we barely used the doors.

I said that I will not pay for this damage. They said I will, as they would send out the quote to my address, or charge it to my account. When I went down to the hotel to inspect the room, the damage looked like it was done due to wear and tear, and done by someone trying to force their way into the wardrobe. The damage was not worth $797. We did not do such damage. We have a witness who was with us that day when we left, to confirm that the sliding mirrored wardrobe doors were fine. We got quotes from other glass repair companies that the damage was only worth around $500, and the door should have been repaired a while ago because it was due to wear and tear. As soon as we notified the hotel that we will find a cheaper quote, they came back with a quote for $600 from another company.

I contacted Consumer Affairs for assistance. We also wrote the hotel a letter requiring evidence of proof that we committed the damage. We said that if no evidence/proof or response was made within seven days Consumer Affairs will take this further. After communicating with the manager about this, she stated that they cannot provide video surveillance of us committing the damage as it is illegal. She threatened to get the hotels lawyers involved, if I decided to take this further, and did not pay the damage. The matter of fact is no proof has been made that it was us; the doors were closed before we left and were fine. My mother went to the hotel on Wednesday, 10th of August to check the damage. The room was still not cleaned, and the damage appeared to be wear and tear. She was threatened and treated with disrespect.

We had to get another glass supplier to fix it at a cost of $510, who has stated it was wear and tear, and should have been serviced a while ago. The hotel threatened to charge me $150 a night, if the sliding mirrored doors were not fixed by Friday, 12th of August, orders by the owner. I asked to speak to the owner. They would not state or provide his details or name, which to me is poor customer service.

The manager was rude, abrupt, provided poor customer service and has no evidence to prove it was me who did the damage. Citizens of Australia should be made aware of this exploitation and accusation. They have to do everything possible to ensure the hotel rooms they stay in have been serviced, and are not faulty and made unsafe. The fact that this door could have collapsed because it was old is appalling. The hotel had tried to rip us off, and only tried to get a cheaper quote when we stated that we would like to look for a cheaper price. I warn all citizens to be careful of this hotel.

My partner then went to the hotel on Tuesday, and demanded to see this damage. The management resolved the issue by threatening to call security. When on the phone, to the staff at the Comfort Inn I asked as to why it took two days to contact us, the management replied with, "we couldn't find your number on the system.” Yet another staff member told my partner that they had been trying to contact us since Monday.

After being accused of such damage, we were also accused of lying. When we checked out of our room on Sunday the 7th, both my boyfriend and I witnessed a cleaner go into our room. If there was damage, why the confrontation didn’t happen then and there or shortly after the room had been inspected? The management argued that the cleaning staff did not enter our hotel room until 2 PM, still no contact in regards to this damage until two days later.

After much debate and threats by the Comfort Inn, my boyfriend and I agreed to pay for damage to save the trouble and fees of taking this matter to court. We agreed with the Comfort Inn to use our own trade person who quoted the damage as $510.00. After getting nothing resolved with the management, I further sent a letter of complaint to the head office, and to the Consumer Affairs. I also contacted the Comfort Inn an asked to speak to the head person-in-charge. The Comfort Inn was of no help, refusing to give any details of the boss.

On Wednesday, the 10th of August, the management called my partner and demanded the damages to be fixed by this coming Friday, the 12th of August. Not only has the Comfort Inn giving us two days to get our trades person to fix the damage, and come up with the money, but they are now also threatening to charge $150.00 a night until the room damages are repaired. The management claims this is the head office orders and is now out of their hands. Yet, still there is no way possible of contacting the head office. We are seeking legal advice.

In the mean time, let this be a lesson to have all rooms inspected before staying at hotels. My boyfriend and I didn't cause this damage. Financially this is no issue, but to be falsely accused of the damages with no proof is my point I'm trying to get across!

My family and I immediately made the decision to leave right away to be with her at the hospital in Indianapolis. Once we returned to the Comfort Inn, I told the receptionist and she said she never dealt with anything like this before, so she emailed her boss who in turn emailed her back and told her we still had to pay $100 because of no cancellation notice. I think this is so unfair because these circumstances were beyond my control. I feel this warrants full reimbursement or another night's stay at the Comfort Inn.

The next day, we checked out around 8:00 and headed home. About a week later, I was paying my Discover Card bill and noticed a $500 charge along with my room rate for Comfort Inn Suites. So I called Comfort Inn and spoke with Alan (I think that was his name). He asked me which room I was in when we stayed there, I said I didn't know. He said, "Was it 215 or 229?". I said, "I think 215". He said that we were being charged for cutting the draping. I knew that we didn't cause the damage. So I said, "Well, maybe we were in room 229". He said, "The damage was worse in that room". I asked him if I could speak with them regarding these charges because we didn't cause the damage, and would not pay for it. He said that he would give Carla, the owner, my number and she would call me back.

To this day, Carla has not called me back, after many attempts on my part of trying to reach her. My family and myself did not cause the damage, and I will not pay for it. My family and I have traveled a lot over the years and have never been accused of damaging our hotel rooms. This year alone we have been to Inn of the Mountain Gods in Mescalero, NM (twice), Circus Circus in Vegas, Bally's in Vegas, Days Inn in Tucson, AZ, Days Inn Phoenix, Airforce Inn in Albuquerque, NM, and Hard Rock Hotel in Albuquerque, NM. We are upstanding citizens and hotel guests.

After notifying the hotel staff, I was trying to put her to bed when they knocked on the door 4x, then the manager came in and wanted to look around (presumably to flip all the light switches himself). When I told him he couldn't come in, he complained (angrily) that he was just trying to help and fussed that I was "refusing" the offer of changing rooms.

Believe me, I would have gladly changed rooms! But with two sick companions at 9 p.m., that was not an option for us. There was no apology (he thinks he apologized in an email where he repeated that I refused his offer to change rooms), no refund, no voucher, and certainly no understanding for the extremely difficulty situation we were in that night. This man seems quite unstable, and it is hard to imagine how he became a hotel manager, except that St. George is a very small town.

On 6/25/11, I was going to take some money out of my checking account and it wouldn't let me. So, I went home and checked my account online and it was overdrawn $582.00+ with a hold on the money I did have in there to cover the $711.00+ Comfort Inn charged me for the rooms I had cancelled. I'm retired and don't have money to blow and I'm not happy at all that this happened because they have incompetent employees and that I should have to go through all of this stress.

On top of that, my credit union said they can't stop payment because I authorized payment which I did when I reserved the rooms, but I didn't authorize it after it was cancelled. I'm so ticked right now! I want a refund because I'm sure the money will be taken out of my account by the time you get around to doing anything about it and now it's going to short me on paying my bills I need to pay. Thanks to the stupid people at Comfort Inn!

When I contacted the motel, they gave me the runaround and finally told me the motel was full on Thursday, June 9, 2011. So they had to charge me extra because they had to turn people away. I have my receipt that clearly shows a check in time on 6-8-11 and a checkout time on 6-10-11 with the total of $95.61. I did not authorize or agree to any other money to be taken out of my bank account. I want my money back.

In January of every year, the route is advertised and people begin to make their reservations for hotels so we had made these reservations way in advance. It just so happened that Montgomery had record breaking temperatures on June 5th, but when we got to our hotel that evening to check in, we all found that the air conditioning had not been turned on in any of our rooms. We also found the rooms had not been cleaned properly (used shampoo bottles and used washcloths left in the shower, make-up smears on bathroom counter, dirty footprints on bathroom floor, and trash left in garbage cans.) The town of Montgomery was very hospitable as were all the towns that this tour visits but this particular Comfort Inn management dropped the ball. The so called continental breakfast consisted of cereal and fruit.

It was obvious that this manager was cutting his costs on the services provided, but for what we were charged, it should have been a lot better. When we checked out the next morning, I noticed that there was no one at the front desk, but there were a lot of comment cards laying there. I know that I left one, but I am sure that they were all thrown away. This is why I am sending in this complaint. This particular hotel was the closest one to the track and it was booked up with people on the tour. This hotel needs cleaning up and new management. I will think twice before I ever book a room at a Comfort Inn again.

Upon inspection they had extremely red eyes, some experiencing red cheeks and what appeared to be blisters. We went to the owner to express that the chlorine levels of the pool maybe too high. He stated that there was nothing that he could do, then proceeded to open a bottle of chlorine and pour the contents into the pool with out measurement and while the children were swimming. All of the children experienced red, burning eyes. Some of the children had red blotches on their faces, under the eyes for several hours, while my daughter still has what appear to be chemical burn blisters on her cheeks.

I said so I am punished because I pad cash? She sent the 2 managers a letter stating I was not happy. I called 2 days later and they basically said, "We changed you sheets." We rectified the situation and got over it. I received a letter from them, telling me next time I come to town and stay somewhere else and wiped their hand of it. They kept the cleaning girl. Imagine that, it still haunts me of the blue image of those underwear flying out of my bed and they did not even change the comforter. I did complain to the chain since this is a private-owned Comfort Inn.

My husband used the computer in the front lobby and I was on my laptop in my room, on the second floor with the doors locks all in place. We had two windows in the room that looked out onto the first floor rooftop below. While working in my room, a tremendous ruckus broke out in the hallway on my floor at approximately 10pm. There were many male voices yelling and pounding against all the walls and sounds of people being tossed around outside my door. Being in this particular neighborhood, I was very frightened since the hotel had pretty much been empty up to this point and now it sounded like a riot or invasion of some kind. The riot expanded into the adjacent room with things/people being tossed against the common wall. It then spilled out onto the roof top outside my room.

Again, there were sounds of people fumbling around, knocking and pounding outside the walls by my windows. I was surrounded by this riot. My drapes were very heavy and closed at the time. I was terrified to look outside because it was dark and I knew I would not be able to see much with the lights on in the room. Nonetheless, as I started to peek out the drapes on the window closest to me, the noise was clearly now at the other window and actually sounded like someone was at that window. Sure enough, the drapes on that window started billowing into the room as that window was slid up and opened.

As I was staring in a frozen state of belief, a man's leg stepped through the window and into my room from behind the drapes! The only weapon I could quickly see was a floor lamp but the leg was between me and the lamp. Before I could find another weapon, the man was in my room and standing face to face with me! The window slammed shut behind the man when he came into my room. I screamed as loud as I could several times. No one came to my assistance! When I finally looked at him, I could see he was 17-20 years old. He looked as frightened as me. He looked at me and said, "My bad," then fumbled with the door locks until he could finally leave. I called the front desk immediately and told the clerk what happened. She was in as much disbelief as I. I told her I needed help up on that floor as I was by myself and didn't know what this riot was about. She assured me I would be helped.

When no one came upstairs and the riot continued, I called the front desk again. She informed me she was attempting to find the head coach. I didn't know what that meant and told her that if help didn't reach me immediately I would call the police for help. My husband heard the commotion upstairs and after hearing the clerk's conversation on the phone, he rushed upstairs to the room. He arrived about the same time as the clerk. I then opened my door to see, what I learned later, was a visiting high school football team totally out of control. Some of the students were running around with nothing else on but towels around their waists. The clerk and the assistant coach attempted to get them under control without much success. The clerk then transferred us to another upgraded room in another part of the hotel and the clerk informed us that we would be comped for our last night's stay.

After we were moved to our new room, we asked the clerk to give us a wake up call at 6:30 am for the next morning. This wake up call was for an important meeting at the hospital with a doctor coming to the hospital to meet with us and was explicitly set up for our benefit. You guessed it, we never got the call and we missed the meeting wherein we were to learn my brother-in-law's specific prognosis and what we needed to do to help this dying man. To add to this distress, the upgraded room was disgusting.

It was located in a smoking wing and of course we did not smoke. The carpet had some type of tarry goo seeping up through it to the extent we didn't take our shoes off and it was on the wheels of our luggage. There were no windows (which was a relief, however probably not safe with no fire escape in a smoking wing) but there was a broken, leaking skylight that looked up into the roof where the problems had just occurred. Had it not been for the need to be as close as possible to the hospital, we would have moved out of the hotel immediately. We desperately needed a haven to come back to after our long emotional days at the hospital. This was far from that haven and added to our stress and lack of sleep.

When we checked out of the hotel on September 29th, we did receive the comp fee for one night. The manager was whining about trying to get the football team to pay for the comp night and wasn't too concerned about us. The manager even questioned whether the events even occurred and said the window doesn't even open. For the record, we too had checked that window and found it to be extremely heavy and difficult to open, but it did.

Keep in mind, it was a young, healthy football player that opened it. There were no locks on it and we expressed our concerns about that to the manager upon leaving and to the clerk the night of the event. The manager once again implied that I made everything up and that no one could have entered the room through the window. We live in a ranching community and usually travel with a gun. Since we flew into town for this trip, we did not have a gun with us. The end result of this invasion would have been much worse had my husband been in the room and/or we had driven there. I have no doubt that there would have been an ambulance and police involved under those circumstances. Even though this now appears to have been a prank gone bad, someone could have been killed in our attempts to defend.

There were cracks around every door, holes in walls, mold growing in closet, and when we walked into the bedroom, there was a large white stain on the bedspread. I called down to the desk and the customer service sent someone to change the bed linens. I asked for a manager to call me back.

The manager called me back and I asked for another room. He then said they were going to renovate, which I understand that this needed to be done. The room never should have been given to us in that condition. It was dirty and hazardous with the mold.

We got another room and it was still bad. There were cracks. The cabinets wouldn't close and the bed spread was also dirty. We checked out on Sunday and wanted to use a different card for checkout. I asked the CSR if this was okay and she said it was no problem.

We went ahead with check out and found out after we left that both cards we charged. We called the hotel and they said that this will come off in a few days. I then asked if they knew this was going to be charged on both cards and why we were we not notified when we asked about it. The customer service girl said we didn't ask that.

This amount is still being held in my bank account and it is now Tuesday. I will never stay at this hotel again and will tell everyone about this experience.

Bed spread had smoke holes on them, the tissue box was rusted, and the toilet had focal mater in the toilet. The shower head was coming from the wall. There was a bug in the light fixture in the bathroom. I was so disgusted that I did not put my clothing in the drawers; I kept them in my suitcase. The microwave and refrigerator was on the floor. It has been a long time since I've stayed or seem a hotel this outdated and needs a complete remodeling. This hotel is in a prime location and need to be condemned by the health department. If we had been in an automobile we would have left.

I responded that they were absolutely not ours and that there must be some confusion. I disputed the charges with my credit card, but if they end up leaving them on the card, I feel like my next step would be to take them to small claims court as a matter of principle. The amount of money doesn't bother me as badly as the fact that I am being accused of something I did not do.

When I tried to explain to him that it was not available to me he seemed not to be concerned. The amount in question $287.92. Instead of arguing, we left and went to another hotel that honored the military with a discount which my son was able to use for his room. I checked my bank account and to my horror, Comfort Inn has charged another $143.96 against my account. Now, a total of $431.88 was not available to me for a one night, one room stay at the Comfort Inn in Watertown, NY.

When I called that evening, a clerk said that a manager was not available and she did not have the corporate headquarters number when I requested it. I tried to explain the situation hoping they could reverse the $287.92 charge so my money would be available to me during my stay. After she hung up on me, I called back and finally was told that I would have to wait until it all cleared with my bank on Monday.

Meanwhile, I am up in Fort Drum with my soldier with $287.92 less available funds in my account, and her response was "Sorry, it's hard times". Why would a hotel put those holds on my account when I was only actually there one evening? I have stayed at many hotels over the years and I have never been charged for a night until I actually stayed that night. Most times it is charged after the stay, and in some cases they have charged each day. However, I have never been charged in advance for a night. In this instance, I was charged for Saturday night even though I checked out Saturday morning. Funds not being available to me in my mind is a charge and then they worsened the situation by charging me for Friday night again.

Unfortunately, because of the unavailability of funds I was unable to take my son to dinner that evening as I promised. He was wounded in Afghanistan, had to come home to Fort Drum for medical treatment and then I had to deal with a hotel that overcharged my account and added to my stress. I think what angers me the most is that an employee actually said this is hard times when they caused funds that should have been available to me to be held so that I was unable to use them. They were due $143.96, for the service that I received. Waiting until Monday or Tuesday to have those additional funds they "held" against my account available is unacceptable. I only ask that this practice be reviewed by their corporate staff. I will never stay at a Comfort Inn or an affiliate again. I will stick with Marriott and Hilton where in 30 years I have never had a problem with room charges. Thank you.

I reported to front desk staff who wrote a report but no one has made an effort to call, write or contact me in any way to see if I was hurt or had repercussions from the fall. I completed an online form and again no one has made contact. I am sickened to think if I had banged my head on the sink, or concrete floor what might have happened. I am disappointed at the lack of concern from the Comfort Inn staff or anyone in management.

I realized that my room was as far from the elevator that one could get, and there were plenty of vacant rooms. Before I closed my door, I was mugged by a man who said he had a gun. He managed to drag me out of the room and bounced me against the hallway wall. I screamed my head off but no one came to help or even look out their door. The mugger ran away and I went back in the room to call 911. No one from the hotel came to check on me until they heard the sirens, although the police officer on the phone told me that someone from the pizza place down the street had already called them to say that someone at the hotel was screaming. All the hotel manager was interested in was to tell the police officer how safe the hotel usually is. Police suggested that I stay at that hotel but change rooms to one near the lobby and they would patrol the hotel all night.

Hotel staff was horrible to me after that. They charged me full price for the room and wouldn't even provide me with a tea bag for breakfast the next morning. Told me to go to Dunkin Donuts. I contacted their corporate office and was told "we are not responsible for the safety of our guests. " I had medical bills for damage to my shoulder and neck, and went to an attorney. Hotel is a franchise and has opted not to have liability insurance, so the attorney dropped the case. I don't understand how hotel can run under the umbrella name of Comfort Inn, which is a choice hotel and neither they nor their corporate office has any responsibility for their guests. This is simply a warning to others. Your safety is at risk.

Our room, for example, was very poor and smelled of sewer all night. My husband woke up the next morning with a sore throat and all stuffed up. We eventually changed rooms, but when the door was closed, you could still see outside. There were two of us in a separated little building with a walkway between the main building.

The owners were very rude and denied it was not a Comfort Inn. The paper inside the room with all the phone numbers on it stated at the top of the page "Comfort Inn." How can that be advertised as a Comfort Inn then. Our room had a fair amount of dust around, and as for the sheets, you could look through very easily. There were no clocks in the room either.

We are not the ones to complain very easily. But we don't like getting ripped off either. We would like you to check into this and would like some kind of compensation for this terrible ordeal. We will definitely advertise this Comfort Inn, and it won't be good. So if you don't want any bad sayings to go against any other Comfort Inn, I suggest you check into this one. I would like a reply as soon as possible or I will take it further.

This weekend was an annual event where a small group of us, Real Estate investors from several states get together & hold a meeting. When we checked the meeting room, (which we paid $200 for) we found that nothing had been done to have it ready for a meeting - no table arrangement, no table clothes, no water, nothing. In fact, it appeared the room had never been cleaned from a previous meeting. The desk clerk, (an arrogant man with an attitude problem) said he didn't know anything about a meeting, and made no attempt in having the room set-up. So we did what was necessary to get the room in order for our meeting.

When I arrived home, I called & talked with the manager (Angel), & complained about the poor service - meeting room not ready, the rude desk clerk, the pool that was "closed for repairs" and the check-in load-unload area which was under repair (fresh poured concrete). It was raining at the time, so we got a nice shower from the parking lot to the lobby. And all this on Memorial day week-end, one of the busiest holidays of the year. Plus, a barking dog in the room next to mine. In over 50 years of staying in hotels, I have never had to share the night with a barking dog. How would you like to be the next guest in that room, with the dog hair & fleas. Is it normal now to allow dogs in sleeping rooms? Or, just at Comfort Inns?

The manager apologized, said she would reverse the error charges, and give a discount for the unsatisfactory service. That would have been nice, except she not only didn't credit my CC account with the previous error charge, but added another charge of $135.10. When I received my current CC statement showing the additional charges, I tried calling her again, only to be told that she would not be in until Thursday (this was Monday). Apparently she only works (shows up) a few hours each week. Maybe that explains why this hotel has such poor service. Needles to say our group will not be using this hotel next year, or any other time. Attention CEO's, General managers etc. Are you tuned in to what your incompetent & untrained hotel staff is costing you in vacant rooms? So much for Comfort Inn Hotels.

I called at 2:30 in the afternoon asking to speak to the manager. I was told that he wouldn't be there until 3:30pm but he would call me or simply fax the receipt. I called again on Wednesday morning, June 9, 2010. I again spoke with the desk clerk who, again, told me that they had all the information and the manager would not be in until 3:30pm today, June 10, 2010. I called today at 4:15pm and asked to speak to the manager. The clerk asked who was calling and I told her, but the manager was not picking up his line.

I found the fax number for this Comfort Inn, made a copy of the receipt they handed to my boss when he checked out, made a copy of the credit card statement amount which did not match and faxed to them on Wednesday, June 9, 2010. The clerk assured me that when the manager got there, he would fax me a copy of the room receipt for my boss.

That has not happened. The room charge receipt was for ** for $67.79. On my boss' credit card, the room charge is for $90.39. All I need is a copy of the correct charge to get this taken care of. I'm quite sure I will never be put through to the manager to speak with him. I would say 3 days should be long enough for my simple request.

I then asked him if he had asked all of the other guests that same question. He did not respond. Not wanting to tarnish the dining experience of the other guests, I begrudgingly showed him my key card for Room 415 and walked away. I do not want to think that racism was involved, but at the time I looked around and noticed that I was the only African American in the breakfast area. I have to stay at the Comfort Inn until June 18, but rest assured that I will be filing a complaint with Delta Airlines BizTrip, requesting that myself and other maintenance personnel never be sent there again.

My husband and I both have medical problems. He requires a CPAP to sleep at night and has heart trouble; I am not able to walk very far. These things I pointedly explained when I book a room for us. This past Saturday night, May 15, 2010, we ended up in a suite with a queen bed. It was the worst night I have ever spent in a motel.

I only slept about an hour in a half, and that was after taking a pain pill. I've had back surgeries and have a degenerative disc disease of the spine and polyneuropathy (nerve deterioration). It's essential for me to get as comfortable a night's sleep as possible. And my husband requires the same.

Is this a rule of thumb for Comfort Inns? Take reservations with a credit card guarantee and then just give the poor schmuck who arrives anything but what the reservation was for? The confirmation number doesn't mean squat. We would have made our arrangements elsewhere, had we known we were going to "suffer" all night because of this. The clerks did nothing but passed the buck. One offered a room on the second floor, saying "Well, there's an elevator." Only one problem with that; I can't do stairs and I use a walker. In case of fire, where would I go?

My husband was terribly stressed, and also he was unable to sleep. I don't know what the problem is with your approach to reservations. It was guaranteed with a credit card. Ostensibly, we bought the room for the night--the one that was reserved and we were promised. Even if we had not shown up for some reason, the room would have been guaranteed payment.

We had hoped that maybe we had found a reputable motel chain. We experienced a similar problem with Super 8. We stayed in Danville 10-12 times a year, as our daughter and her family live in Covington, LD; and we find it convenient. However, we will be making other plans in the future.

At this time I asked to speak to a manager about this problem, and was told that there were no managers on duty until Monday. At no point did any one at 1-800-Hotel advise me to send this e-mail until I spoke to Juliana on Monday. I would greatly appreciate your consideration on this matter. This has been a very stressful situation. I look forward to hearing from you. If you have questions please feel free to call my cell at ** or e-mail my husband **. I am not going to be back at my office to receive my e-mails until the end of the week.

I confronted the manager and he apologized, but I asked him why so cold and rude. What is the Comfort Inn policies on when it is appropriate to be cold and rude? We all have bad days and I think the manager was having one, I understand that. But he wasn’t having any worse day than my wife and I! Our room number was **. I attempted to make this complaint to the Comfort Inn complaint line, but for some reason, the Comfort Inn limits their complaints to 1024 characters and when I shortened this to less than 1024, the complaint line continued to give an HTTP 500 error. Would this be injury to insult?

Before making reservations at the hotel, we researched what amenities the hotel had to offer. The main reason we booked the hotel was to have a quiet evening and use of the indoor pool. At the time we booked the reservation, there was no indication on the hotel's website that the pool would be unavailable. At minimum, this is false advertising on the hotel's part. As we observed our surroundings at the hotel, it was obvious to us that the lobby area was undergoing construction. On June 20, 2009, before we departed the hotel, we decided to go see the pool area. We then noticed that the indoor pool was also under construction and it was clear that it had been under construction for some time. We immediately notified Citibank's ThankYou Travel Center. I spoke to Theresa, a supervisor at the center, who stated we made an "agreement" with the hotel when the hotel offered passes to the pool at the community center and an upgrade to a king-sized bed (purportedly as a substitute for not having use of their pool). This conversation was the first time we became aware that the hotel's position is that we were given a room upgrade to compensate for the lack of the pool.

The hotel's offer of a king-sized bed without any other explanation by its representative does not constitute an agreement. An agreement, as defined by Black’s Law Dictionary is "a meeting of two or more minds." We had no discussions whatsoever with any hotel staff concerning their providing a king-sized bed as "compensation" for the out of service indoor pool. Thus, there was "no meeting of the minds." Moreover, a bed cannot substitute for the use of a pool on premises. There was never any agreement made between us (Citibank customers) and the hotel's staff. In addition, the hotel did not post any "under construction" or “indoor pool out of service" notifications on its website.

On July 24, 2009, I called the hotel and spoke to ** the front office manager. I asked him if they received my letter (regarding this complaint) because I did not get any response. He told me that the person who received the letter was no longer working there. Mr. ** maintains that we had an agreement because they gave us a king-sized bed and breakfast. We believe Citibank's ThankYou Travel Center and Comfort Inn and Suites in Great Barrington, MA have taken advantage of us by misleading us and falsely advertising their business. In connection therewith, we are hereby requesting a refund of the 18,400 points that was paid to Citibank for this hotel reservation.

We finally got help from young family members, who helped carry the wheelchair person up the steps. After we got up to the second floor, we found that the bathroom was not handicap-accessible either! When reservations were made to use the conference room, they failed to mention that the room was not accessible. I hope that Comfort Inn will fix that problem.

When we returned and given our bags, I immediately noticed that my backpack was way too light. When I checked, the laptop was missing. I informed the employee of what occurred. After giving him thirty minutes to make phone calls and try and resolve it, I then called the police. I informed the officers of the situation. Unfortunately, they were less then helpful and did not seem very interested in helping me. They gave me a case number and insisted that my best bet was dealing with the hotel first. I was told that the manager would arrive in the morning so I went to bed and talked to the manager ** the next morning. ** was very friendly and seemed very concerned about what happened and promised me that swift action would be taken and that what had occurred was completely unacceptable. I was on vacation at the time and was told that I could continue with my vacation and that I could just be in touch with her by phone.

I stayed in contact with Ms. ** and was reassured each time that an investigation was ongoing and not to worry. I faxed the receipt of my laptop to Ms. ** and was told that they were waiting to hear from their insurance. A week after faxing the receipt, I was then informed to get in contact with a Mr. Daniel ** who was their corporate contact. I was told he would know more about the case and what was being done. Finally on July 6th, Mr. ** returned my many calls and he informed me that in fact nothing was going to be done about the laptop. He said that none of their employees admitted to taking the laptop, therefore, it could not be proven that there in fact was a laptop in my bag.

I was traveling with my brother and a friend and both saw that my laptop was in my bag before going into the "secure" room and that it was missing when I received the bag. I have no idea what to do at this point to make sure something gets done. I cannot express how frustrating this situation has been for me and I would like someone at the hotel or corporate to take some responsibility. Even if I cannot receive the monetary amount, I would like to know what actions I could take against the hotel so that something like this doesn't happen to future customers.

Our plane was very late coming in which was not our fault, but when we called to get picked up to get the ride back to our car, we were told there was no one available to pick us up, and we were too late , that they had already been there. We were told that they track the airlines and not to worry about the pick up time. When we had called them for our ride back to the car, the man was very rude and told us to take a cab, which the motel would only pay up to $15.00.

The cab fare was estimated between $18 and $24. We ended up finding our own way back to get our car at the Comfort Inn. We can not understand this because we paid for a service we did not receive. This is the second time this has happened from the same Comfort Inn.

I was told by the Choice clerk that the only room they could find at the time was Econo Lodge Motel and that I will have to pay for it with my credit card because that will be the only way I will be able to stay at Econo Lodge. The next morning, I need to bring the bill and they will cover the charges. I was told it will be taken care of on Monday, June 8th, when the manager comes in.

Econo Lodge service had less amenities but the clerk said it was the only room he had left available. When I went into the room, it smelled of smoke, the drainage was slow, the carpet was damaged, the curtain was too short for the window, which is located on the ground floor, and the tenants were very noisy. Choice Hotel said that they will cover the charges because of the problem I received at their hotel. But as of now, June 12, 2009, I still have not received my refund.

This was very uncomfortable and distasteful. When I checked out I was given a receipt for the amount I agreed to pay. the following day, I check my credit card chages and discovered that the motel had charged an additional charge of $18.60. I called and spoke to the GM. She denied that she had charged me this even though my credit card clearly showed the charge from Comfort Inn Washington.

She refused to check into it and told me I could call the police if I wanted to , she would do nothing to fix the additional charge. Customer service at Choice Hotels also said they would not help. The motel is privately owned and they say they cannot do anything to help.

Upon arriving to uour room the floors, there were also in need of a good cleaning and vacumning. Our sink keeping backing up as well as our toilet. Thank God our room was'nt as bad as some of the others in our party. Although it absolutely gave you the creeps every time you had to leave your room. I have never been in a HOTEL than was so filthy, dirty and stinking. Something seriously needs to be done about this place, and for that reason I will never stay at a choice hotel again.

THe fee of 100 plus dollar per night was not worth it!

discounted charges by $30 not enough in my opinion red spots on ankles just now getting better the fourth of sepember. sinus irritated. stess of the whole experience /embarrassed in frt of family that the room was dirty.

I hobbled in to inform Samantha at the front desk. She tried to tell me that the chemicals they use creates the slickness of the stairs. She also told me they had put non slip strips down on the stairs and that is when I informed her there was NO strips on the stairs. Samantha had me fill out an incident report which I did. She told me if I needed to go to the ER to call her and she will call the manager and they will cover the bill. Samantha also told me that I was the 6th person she knew that had fallen on those stairs.

After calling my husband to come pick up me and our children, I went home and Iced my leg and did the normal. I called Samantha and told her we were going to the hospital because it was not getting better but worse, and because I am only six weeks pregnant and am in a high rish pregnancy due to a couple miscarriages. She told me she was calling the manager and the manager would call the hospital to let them know I was coming.

When we got there the hospital still had not heard from them. The hospital did file the claim to them. Luckily everything is fine other than several days of not being able to walk and moderate pain. It is too soon yet to find out if they have covered it.

I called the Hotel at 508- & advised I had booked a hotel room but was worried because I hadn't received an email so I wanted to confirm the reservation. After giving my name and info, she quickly found our reservation and said Yes,you have 1 non-smoking room booked with 2 beds, your all set. So we set off for Plymouth. We arrived at hotel around 11am & popped in briefly to ask when check-in was. They advised any time after 330. So, we went sight-seeing until checkin.

Upon checking in the front desk advised us that our reservation was CANCELLED! I advised WHO cancelled this?? I even called this morning to CONFIRM! She advised that it was not the hotel: Comfort inns,, it looks like it came from Choice Hotels. I asked if there were any other rooms available & there were not. I remarked that "I" did not cancel the room & in fact confirmed it this morning so where does this now leave me?

This was not my error. She explained nothing we can do as it was "not them" (comfort inn) that cancelled it. I was also asked "who i spoke with that morning" and of course I didn't take any names! I guess you cant trust anyone you talk to these days. No one at the hotel took responsibility for the phone call that morning but 1 young girl remarked to the other that "Maybe it could've been her but it was just so busy this morning" She got a manager on the line who indicated that she had 1 room available that is more expensive but the only one left and that she would give me the AAA discount. (Well Woopedy-doo because I "have" AAA so she wasn't doing me any favors.)

Because my 2 small children were looking forward to the trip I agreed to the room. Since it was an "executive" room I figured why not make the best of it & it'll be a better room anyway. Much to my disappointment, I had a very bad night because the room was RIGHT beside the Elevator which would ding all night & with noisy hotel stayers waiting for the elevator did not help & also what sounded like people filling their buckets from the Ice machines very closeby. So I paid much more for a room I didn't want because my room was

cancelled (NOT BY ME).

I think with good customer service I would have AT LEAST received that room as a replacement at the SAME price i had originally booked my room for. But I felt as if it didn't really matter to anyone that this inconvenience was caused by their company and noone seemed to want to acknowledge that because they kept referring to "they" cancelled the room. At the end of my stay checking out I was not even ASKED how my stay was (Isn't that a customary question to ask?) I guess they already knew the answer to that.

In any

event, I was very disappointed in the whole experience & will not be utilizing choice hotels in the future.. there are many more "choices" out there who will gladly welcome my business. I'm still young & have many more hotel stays ahead of me. Choice hotels will not be my next choice. A disappointing day-off. Had to pay more for a hotel stay because "someone" (NOT ME) cancelled my reservation and I was never advised even after i conirmed it several hours before checking in. Paid much more for an "executive" room that was probably the worst room I've ever stayed in my life. I feel it was probably a room they had empty because noone else wanted it.

I have left several message asking the manager of the hotel to contact me but, he has not done so. On 6 August 08 I received a letter from the manager giving appologies and a 50% off coupon to stay at that hotel once again. I am very disguisted with this whole evolution, and disappointed that the hotel manager is not willing to speak with me.

Drying cleaning all of our clothes to get rid of the bugs.

There are no contigencies for emergencies, they have been and would continued to be paid, but here's me, with a broken leg, 2200 miles from home, with two cats, and unable to travel, being forced to vacate in a few days when my condition has worsened in a few areas. I contacted Guest Relations, who put me on with a guy named Jamie. He explained that there was nothing they could do, and told me, "What do you want me to do? Call them up and tell them to cancel a reservation? I can't do that." I asked for him to put me on with someone above him, and he refused, suggesting that "Maybe you should contact a church..." like I was some charity case. I told him that was unacceptable, and to once again put me on with a supervisor, and he hung up on me.

It would seem that if they're worried about losing a customer, especially one who's room has been nearly a thousand dollars for the week, and who has a broken leg and can't travel, that it would be the person just coming in for a day. It wouldn't be polite of them, I understand that, but surely they can do it, and just aren't, preferring that someone who is seriously injured be kicked out of their hotel and basically not being a good corporate citizen. Perhaps I'm off base here, but I have stayed at a lot of hotels, and indeed when I've been in a tough spot, there have been ones that have bent over backwards to help. What will result is that I'll be left to sleep in my truck, and possibly and infection to the contusion above the break, which is a non displaced fibular fracture, will occur.

Have not been able to sleep or eat. Have rashes and bump frombeing bitten. Constantly itching. Can not sleep in another hotel.

My mother and father arrived at the Hotel between 6:30 pm & 7:30 pm, July 26, 2008. While at the front desk of the Comfort Inn, my mother called my home via her cell phone, relaying that Hotel Clerk, Mr. Jeffery Bugsby or Bugsy, informed them that he had to have physical custody of my credit card, so that he could swipe it. Since I was in San Diego Ca, that was impossible. To save my mother's cell phone minutes, I contacted the Comfort Inn from my home phone in California. After a number of rings, Mr. Jeffery Bugsby or Bugsy, finally answered and informed me that my online confirmation number only reserved the Hotel Room. Mr. Bugsby or Bugsy, further stated, that reseving the Hotel Room, didn't mean the room was paid for.

Having traveled abroad in on numerous ocassions in the past, I informed Mr. Bugsy or Bugsby that I am quite aware of this. Mr. Bugsby or Busby informed me that he needed to have physical custody of my credit card, in order to swipe it. Knowing this was impossible, seeing that I was in Califorinia, I requested the charges to be placed on my credit card just as I have done so many times in the past. Mr. Jeffery Bugsby or Bugsy insisted that he could not charge my credit card unless he had physical custody of my credit card. Getting no where, when I asked to speak to his manager or supervisor, Mr. Bugsy or Bugsby, stated, My manager won't be in until Monday (July 20, 2008).

When I attempted to verify the spelling of Mr. Bugsby's or Bugsy's last name, Mr. Bugsby or Bugsy abruptly stated, I will transfer you to our corporate office, without a chance to aknowledge his recent comment, the next thing I was hearing, is same music I heard, when I placed my call to Mr. Bugsy or Bugsby, indicating that I was placed on hold. Not more than 10 -15 minutes later, I was able to successfully reserved a room for my parents, at another hotel not far from Comfort Inn.

My parents are old and had to drive 49.34 miles, 1 hour and 12 minutes, and this place unnesscary stress on them After reviewing the Comfort Inn Website, I could find nothing the mandates that Comfort Inn Mandates that they must physical custody of a consumer's credit card. If the credit card was enough to effect a reservation, why is it not good as payment for a room at Comfort Inn. Even the Comfort Inn's Website identifies a credit card as an acceptable payment method.

On another note, I got to my room and was taken off from the fact that the bathroom looked a mess with mold in the corners of the wall, rust on the toilet, and I kill a spider Friday night in the bathroom.. On Sunday morning, I woke up in pain and realized that both of my ankles were swollen with bits. I looked down and had to big whelps on my ankles the size of a quarter that stretched horizontally causing bruising. They itched and hurt very bad. I know I was bit by a spider in my sleep.

I am very upset because the condition of the room and further more, the scares that has been left on my leg because of filthy hygiene of the hotel. I WILL NEVER STAY THERE AGAIN! This experience has turned me off on all Comfort Inn. I look forward to someone explaining to me what will be done in this matter!

A week and 1/2 later I called her back to inquire as to why I had not heard from her and for an answer/explanation as well. She said the charges stood. Most of her answers were well sorry etc. I expressed concern because she assured me she would be contacting me back. I also expressed concerned because the staff did not inform me nor my husband about his policy...if so, we would have not reserved the room. I asked Mrs. Heide for the number to corportate office. I was given 2 bogus numbers and decided to research myself on the website. I believe it was very inappropriate for this information to be provided to me if it was not accurate. I I also believe that Mrs. Heida should have also been more open to accepting that the staff needs to be aware of the information they need to provide to the consumer.

Lastly, I should have been contacted prior to these charges been charged on my credit card. I am very disappointed with Mrs. Hiedi's attidude and with the promise she made to contact me on more than one occassion and failed to do so...with a response of well. After a lengthy discussing, Mrs. Heide hung up on me.

After calming the kids down and grabbing all of our bags, I went to the front desk and told them we could not stay here because the kids were freaking out over the Bug Hotel. The lady gave me the company line that she would talk to the manager tomorrow and they would refund our money. That didn't happen. Now I received a letter from the manager calling me a liar stating he inspected the romm and there was nothing wrong.

Tramatic kids on vacation, had to drive all over Los Angeles to find another room, trying to get my three hundred dollars back.

The Free Breakfast was hard boiled eggs, stale english muffins and juice concentrate you had to mix with water. Banging upstairs and in the halls at all hours, and a severely unfriendly hotel manager were nothing compared to the $440 hold they put on my credit card when I booked an additional room for four nights. Mind you, they NEVER told me about this hold, or I would have given them my credit card instead of my debit card that subsequently OVERDREW my account - costing me over two hundred dollars in fees that I'm sure Comfort Inn is not willing to pay back to me.

$200 dollars in overdraft fees, no money for FOOD, EXPENSES OR MEDICINE (and I was sick!) for an entire week when I'm 3500 miles from home!

The room was really filthy the day we arrived. The walls were covered with smashed spiders, which we found crawling every where. Upon arriving, we wanted to phone home because our cell phone would not work in that area.We had to use the room phone,and of course it was broken,along with the alarm clock, and also the coffee pot.

The room doesn't have a bathtub so one needs to use an old filthy shower stall. Upon inspection, it was filled with hairs, and the water stunk like sewer water. There were big holes along the bottom of the walls which I had to block up with toilet paper for fear that spiders or earwigs would come crawling out of them.

As for sleeping, if you were brave enough to shut the light out,the pillows and sheets were very loud and crinkly and it was extremely noisy all night long. We paid over $100.00 a night for this dump! The only good thing I can say is that the young lady at the desk was very nice and the breakfast was ok if you didn't mind cooking it yourself.

Spoiled our trip knowing we had to go back to sleep in that horrible place.

It had been a long day, and a lovely trip. We were tired and just wanted to get unpacked. Upon entering the room we soon realized there was absolutely no where to put our suitcases; we had only one each. My husband went down to the desk and asked if we could borrow 2 luggage racks. The woman said they didn't have any. Then she shrugged when my husband ask what we were suppoae to do with our things. I doubt if we were the first to need a rack.

The toilet was in the bathroom with the shower and there was no exhaust fan. And no, there was not one of those silent systems, on all the time.

The final insult was having a double bed to crawl into after a long day. Our reservation clearly states, "1 queen bed." We decided trying to find another motel and having to pack up would only eat into our sightseeing and agravate us even more.

They told me that I had a no smoking room and I was responibile for any one who smoke in the room. Since I did not report that the repair man smoked I was responsibile so i owed the $150.00. When I asked for a manager I was told I had that a manager could not help me there was nothing that any one could or would do for me. I have made several calls. and wrote two letters. Please see can you help me. Thanks

we had driven for 9 hours that day and could not drive no more. I got up the next morning to make coffee and the coffee pot was filthy and there was a dirty filter still in it. I started to walk out the door to go get a soda and noticed there was cockroaches running up and down the walls. Needless to say I will never go back there again and am ashamed I let my children sleep there that night. This ruined a perfectly good vacation.

Fifteen days later, we see a charge for first night (as it should be if we haven't cancelled and didn't show) for 7 rooms on our account. We called the hotel requesting a refund, and got told that we needed to talk to Oscar but he wasn't there until Monday (this was a Friday). Called on Monday, got put on hold and was told to leave a message that they would relay. A couple days later, called again and the lady pulled the reservation information only to say we need to talk to Oscar again and that shell take a message.

This really looks like a scam of getting people to not being able to cancel a reservation and charge the first night no matter what. Not really good. We even have record of the call made days before the first night of arrival - that is what's REALLY weird!

I wanted to ensure that I didn't get charged at a later date, and the clerk realized that he in fact did have my credit card number; however, he allowed me to look at the computer screen to show me that he had not charged me. I asked that I not be charged since I had made a mistake, and he said that they have to charge me, because those were the rules. I asked for a manager and he said that she was not on the premises. I accepted the room, since I didn't have any other choice. I returned to the hotel room later that night, after getting my daughter's belongings from her mother's home and became lost within San Antonio for 2 hours, with my 3 year asleep in the back seat. Needless to say, I was not happy, being in a strange city, with no cell phone or contact, because my daughter's mom had since went to Dallas. I arrived at the hotel and spoke to the manager and asked were there any exceptions to the rules, so that I may move to a different hotel, to avoid the same problem from happening again; and I was still told that the rules were final. I asked if I would be charged in the event of my untimely death, and she said yes.

I asked Jackie who could I speak to that was above her in management and she gave me the 800 number for Choice Hotel International. I placed a call to the number and made a formal complaint. The gentleman on the phone said that it was ultimately up to the hotel if they'd charge me and the hotel told me that they had to charge me, because I booked it online. I went to sleep that night and the next morning, my daughter pointed out the bugs that were on the carpet. Upon further investigation, I found approximately 20-30 insect in the room, on the walls, and blood spots in the bed. I took numerous photos and even a couple of video clips documenting the insects. I killed several and decided that I was not going to keep myself nor my daughter in that room any longer. As I packed, I ask a housekeeping memeber to look at the walls and let me know if that was normal in their establishment and she said no. She went to the office and retrieved the manager(Jackie) and showed her the blood on the walls and the crawling insects. Jackie said that she would go back to the office and see what she could do, and that she'd call me momentarily. After I finished packing and waited 15-20 more minutes, I grab my child and went to the front office, where Jackie was mopping the floor. She told me that I would be refunded, and the same male clerk from the day before, typed on the computer and had another young lady from the back also type on the computer. After a moment, they gave me a reciept to sign that was supposedly going to refund my entire stay.

I was satisfied with the prompt attention to my concern after they say the bugs; however, I'm frustrated with the fact that less than 24 hours prior I asked were there any exceptions and I was told no. I am in the USAF and I came from Okinawa Japan to spend the weekend with my daughter, and this hotel establishment did not show any empathy or do anything to address my issues, until they saw bugs in the room. I think they were trying to ensure that I stay quiet and keep any negative publicity from their doorstep. I have since recieved a letter from the customer service department and it is substandard. There is no point of contact and it does not fully address my concern.

I am now having some form of skin rash or outbreak and I hope and pray that it's not from that room. I've seen the doctor at the Air Force hospital and it's being monitored to see if it worsens.

The insurance claim was subsequently denied because no one at the hotel ever remembers speaking with me. In other words, no one wanted to lose his job. The hotel itself was sub par, and the customer service the worst I have ever experienced. I was staying there on gold club membership with Comfort Inn: I would hate to see how they treated their non-preferred customers. I would not suggest staying at this hotel, and if you do, lock up your valuables!

I am a student, and this happened right before finals, luckily I had my files backed up, but completing the last few weeks of school with no computer was challenging. In addition to having to shell out for another macintosh, I also lost all my data on my computer. THIS WAS DEVESTATING!!!

We paid about $70 dollars for transportation to and from Universal Studios and were only able to take the shuttle bus once. I went to the front desk 2 times and there was no GM or Supervisor to assist me. After returning home I spoke with the GM. Robert Gedeon (the GM) will only take 10 percent off of my bill and refuses to take any further action. I am very unhappy with the services I received and refuse to pay the pay that I am now responsible for.

We had to unload, come back to the front to the ramp, then follow the fence around the swimming pool and down the sidewalk to access the room. We were not told on check-in that this room could be accessed through the inner hallway. However finding the inner hallway, we noticed that there were steps down each level of this motel that was built on a sloping lot.

The clerks had a tendency to be argumentative as to the accesibility laws providing access for the handicapped.

I have stayed at Comfort Inns frequently over the years past. This experience has left a sour taste. Nedless to say, our stay was not at all satisfactory.

We were told there was no manager on duty all weekend, no way to contact a manager and told repeatedly that a manager would be the only individual who could resolve any issues. The front desk informed us there was nothing they could do and the problem must not be that bad since we stayed the night. Where were we to stay while dealing with a family funeral during the day and into the night? We have filed a formal complaint with Choice Hotels (1-800-4CHOICE) and have contacted and filed a complaint with the Allegheny County Health Department.

Our credit card was charged for our stay even after we refused to pay and refused to sign the bill.

We have sent them bills,photos, and medical documents. WE received a check for $300 and we were asking for $902.02.We did not agree to a settlement for $300.

My question is does Comfort Inn just shift the number from one hotel to the other and say you stayed there or were a no show? Some of the towns I stayed in were towns I have never even heard of.

My husband said that the headache he got just walking in the door wasn't going to cut it for the next three days. I fully agreed so I went to have our room changed. Once again I was told that they had overbooked the hotel and didn't have many choices. I said I didn't care as long as it was a non-smoking room. We were then put into a handicapped room. When we got there we found the hallway to smell, but we figured it wasn't the room so we continued. When we opened the door to the room we found the carpet wet /moist and the room to be very humid.

Husband and I had already started wiping things off. We also found trash behind furniture that had been there a while. Decided we would stay because few hotels had rooms available. That evening we had to kill more spiders. Got up the next morning to find more spiders around ceiling. Husband had just about had it said we were leaving. About that time a big centipede crawled out from behind curtains. YUCK!!! Went to front desk to leave and complain. She looked at my husband and said Don't you have spiders where you live. Didn't matter the room was filthy also. She also smarted off to me. I don't go around and check the rooms. Obviously no one else does either.

Decided to head toward home and stay at a hotel for the night. That evening I was getting my daughter ready for bed and she had bed bug bites all over her bottom and on her chest. She had slept on the sofa bed at Comfort Inn. Took us all weekend to explain to front desk what had happened at their hotel.Finally on Monday we were able to talk to the general manager. She finally decided she wouldn't bill us. Moral of the story: Check your room before you pay!

After quickly turning around, we went back to the front desk for another wait. When it was our turn again, the young man assured us that it was our room despite telling him that there were clothes lying around. After a few minutes he said that the maid had not removed some clothes that someone else left and that he would have someone do this immediately, I told him that I wanted a new room and not one that was clearly being used. He agreed and placed us in another room. Upon entering this room, I noticed that there was no refrigerator or microwave, I clearly stated when making the reservation that I had a 7-month-old baby and needed a refrigerator, microwave and crib. Of course one had to be found and brought to us, unfortunately we never saw the crib.

The next morning my family and I left at approximately 11:30 a.m. determined not to let our vacation be ruined, only to return at a 5:30 to a key that no longer worked. Once again I went to the front desk and found out that our room key was deactivated when another was activated to give to another couple who ultimately walked into our room just as we did someone elses the night before.

The young lady reactivated the key and I went back to the room while my husband and my children were standing outside in the hot sun waiting. When we walked into the room much to our dismay at 5:45, the room was DIRTY!!! NO BEDS WERE MADE! NO TRASH WAS EMPTIED!!! NOTHING!!!! This was it, I headed down to the front desk to speak to the owner who was on the premises. When I told her of all of the problems, she was very nonchalant and said that she would have to look into them, not one time did she apologize for any inconvience this has caused. She said that she would send the manager to come clean the room, I told her that I did not want to leave again while someone cleaned my room I wanted another room, as a matter a fact, I want another hotel.

She agreed that she would check me out and she called the Quality Inn who said that they would take my family and I. After leaving the hotel I realized that I did not want anything to do with this owner or her reservations in another dump so I stopped by a new Comfort Inn & Suites, explained my awful situtaion and they housed me immediatly at the same rate that I previously had, and it was beautiful and relaxing and I regret not going there first.

When I complained to the front desk they sent someone up to check it out. Two men showed up with No cleaning supplies. Not even so much as a wet rag. And One guy rubed the stain with his bare hand and SMELLED IT and informed us that it was ONLY KOOL-AID.But It wasn't MY KOOL-AID{or Whatever else it might have been.} He had some real guts to smell it. No effort was ever made to clean it up.

The rooms are obviously used by the hour and the condition of the rooms and stains on the furniture confirm this. This was the most disgusting experience of our lives. They should call it what it is - a brothel - and stop trying to pretend they run a hotel chain.

The next day my room was not done when all I asked for was towels, trash to be dumped and beds made. I had asked to check out between 1pm and 2pm on the 29th and the clerk said that would be okay and they would not charge me. On the 29th my son turned in the key cards at 1:45 Pm and then immediately joined me in the seminar and told me that he checked out. I have ten other witnesses and other unhappy customers.

I was surprised because I was told the place was completely sold-out, save this suite @ $159/nt! We needed separate beds, and the room they offered was a single king – not acceptable. Vishal offered to discount the rate to $95 for Friday night, since we also got in after 10pm, and he would have the room aired out and ozoned the next day. Not only did the smoke get into the room, but into the bathroom as well. It NEVER was aired completely out, and the TV worked only sporadically, and the people in the room above were dropping things on the floor (our ceiling) at all hours of the night. The overall stay was one of the worst I've ever had in 30 years of business and personal travel.

He wasnt very professional or nice. He cursed at the bride, the grooms mother and other members of the wedding party. He upset the bride and groom so much that they left the hotel that night. He ruined my friends wedding night for no reason at all. then the next day the staff was overheard talking about that evening. All in all i wouldnt stay at that hotel agian. It was over priced, dirty and the staff is extremley rude. Dont waste your time or money staying at the comfort inn south, Nags Head, NC.

My husband decided to get a soda from the vending area. He opened the door and the entire housekeeping staff was sitting on either side of the door waiting for us to leave-this was at 9 am. They were hanging out right outside our door waiting for us to check out-we felt very uncomfortable and we called the front desk and complained. They finally moved. Then, the phone started ringing every hour on the hour. They were checking to see if we were checking out. I called down to the front desk and they said checkout was 11 am. It was only 9:30am. We got cleaned up and were trying to leave. We left at 10:50 am. As I walked out the door, the housekeepers came running down the hall asking me if we were done with the room. I said yes.

I paid the bill and we drove 5 minutes to my parents house when I realized I had left a bottle of wine I had purchased to present to my brother for dinner. I called the hotel. The manager was rude and said she would look and call me back. She called back and implied I had lied and there was no bottle of wine. That was the icing on the cake. I called Choice Hotels International. They were very kind. They told me that they would refer the complaint to a manager and that manager would contact me in 7 business days. I did not hear from anyone until I got a letter from the manager of the hotel.

It did not apologize and accused me of lying and having no basis for a complaint. I sent another letter back to the hotel, the better business bureau, the chamber of commerce and Choice Hotels. I also noted that a prior stay at this hotel was also terrible because they had an infestation of bugs. The bugs were all over the walls and ceiling. I never complained on that visit either-I should have. Choice Hotels called me back and offered me $25 towards another stay. I turned it down asking for my money back from the hotel and an apology. He said he would send info to the hotel.

Upon arrival, I was told there were no kits available for the Deaf. They were on a first-come, first-serve basis. They had nothing to offer me. Even though I requested such way in advance, they were not obligated to fulfil my request because they were only obligated to have onoe kit for every 50 rooms (something like that).

No services at all for the Deaf, couldn't watch t.v. (if a hurricane had come my way I would never know!) I could not order any special flowers, room services or anything for my anniversary. We could not enjoy any entertainment, no t.v., videos, nothing. Then, when I had to stay for my business meeting the next day, in a new room with the Governor's Advisory board telecommunications relay for Maryland, I couldn't call any business assoicates or even contact them in advance to discuss business matters.

Emotionally, my depression came back. Physically, I found myself sleeping more again, wasting my life away because discrimination really hurts. I'm still suffering from depression. This hotel was the second hotel in two weeks to discriminate against me.