
Comfort Inn Reviews
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About Comfort Inn
- Good value for the price
- Excellent breakfast options
- Poor customer service experiences
- Cleanliness issues in rooms
Comfort Inn Reviews
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Reviewed Jan. 28, 2025
On Dec 5 I went online to reserve a room at the Comfort Inn in Rochester MN, the receipt charged me $609.89 for a four day stay. That was fine. On Dec. 23 a charge of $384.62 was charged to my credit card. When I called the hotel I was told it was for smoking in the room. Both my wife and I smoke, we never smoked in that room. I told them to look at surveillance videos and they would see us going out into the freezing cold at all hours of the night and sitting in my truck to smoke. The man (Adam) was very rude and abrupt and would not even consider listening to me. I called, emailed the customer service department over a dozen times trying to resolve the issues and received nothing but the complete runaround. Still have no resolve. I am cancelling my membership to Choice Hotels and WILL NEVER stay at another one of their brand again....

Thank you for reaching out and sharing your experience, Gene. I understand how frustrating this situation must be, and I appreciate you bringing it to our attention. We want to look into this further, so please send us a DM with the booking and personal details. Your feedback is important, and we want to assist you. -Kathy
Reviewed Jan. 19, 2025
Do not stay here. They have bed bugs! Brought the bug to the front desk and told them I wanted a refund, was told to call Expedia and explain then they would agree to refund me, they lied! They said they sent pest control to room and they found nothing, and said that the bug I gave them was not a bed bug, take a look at the picture, it’s a bed bug!! Place smells and is dirty. Don’t waste your money. Disgusting!

Thank you for sharing your concerns, Michael. We understand how upsetting this must be and take these matters seriously. While our pest control professionals confirmed no evidence of bed bugs in the room, we’re sorry this experience didn’t meet your expectations.
Please share the booking details directly with us, and we’ll do our best to address your concerns further. Additionally, attach your personal information. Your feedback is valuable in improving our services. -Kathy
Reviewed Jan. 4, 2025
My wife stayed at the Comfort Inn in Brownwood Texas and we do not recommend staying there at all. We will not be back. All around mediocre hotel, remote did not work, tv barely did, pillow had stains, old food crumbs on carpet. The main reason we will not stay again is the owner, lady was very rude when we asked her about the remote and dirty pillows to be attended to. Go to the Best Western in Brownwood, great service. Our new place.

Rick, after reading your comment, we also feel disappointed by what you experienced at our property. Lack of cleanliness, maintenance issues, and inappropriate answers from the hotel's staff are certainly not part of what we want our guests to encounter. Please send us a private message with the name on the reservation, the arrival date, and the hotel's exact address. We hope to see your message soon. -Zaira
Reviewed Jan. 1, 2025
The Comfort Inn in Chandler AZ has night lights that are hard to figure out, had to unplug the entire strip that also has cell phone charging stations. Is a bit ridiculous, considering most people do not require night lights to sleep...

We understand your perspective and frustration, Karen. Please send us a private message with the full name on the reservation, arrival date, and conf#, along with the reservation holder's mailing address, email, and phone number. -Mei
Reviewed Dec. 29, 2024
I booked a room for Dec 24th, asked and was assured we would have a bottom storey room with one king size bed. Upon arrival I was met with a not so much interested person in what I had reserved, and told me they did not have a bottom storey room available. She gave us room 221. After we had unpacked, had my best friend and my sister over to open gifts, then went to do little shopping. I tried to turn on the TV and it would not work, tried to call downstairs but the phone would not work either🙄. I got dressed, went downstairs and a new lady was there, she was friendly and had us move to room 121.
I had wanted downstairs to begin with, so I questioned why I was told there wasn’t availability on that floor. She had no idea, so we packed and moved to room 121 only to discover that the refrigerator had been unplugged and the floor was soaking wet. I called the lobby and she brought 3 white towels to put in the floor but never offered us another room. She said maybe that’s why the other lady said there was no rooms on that floor. We ended up staying in 121 and my husband pulled the fridge out checked it out, plugged it in and we were able to use it for our ice cream we with us. He soaked up as much water as he could, and we tried to step over the wet carpet as much as we could during the one night stay.
I am very disappointed with Comfort Inn. I wonder why the bed was so hard it felt like we slept on concrete. They aren’t so hard in other places. The pillows were yucky gross, (smelled like hair products ) and were dirty! They were so small we would have had to use 3 of them to make one. We did not use them! The smell was too much, too strong. The parking lot was nasty, and the little roof over where the picnic table was, was really nasty and why would you not put a roof over the thing to keep us dry? We walked our 7lb dog in the mud in the parking lot because the grounds were so full of trash, like clothes hangers, candy wrappers, beer and soda cans. The grill was a complete mess, (not sure it belonged to Comfort Inn or a consumer) but the grill part that you cook on, was laying on the ground away from the main part of it!
Nasty is the only word I can think of to use about our entire experience at Comfort Inn in Eldorado Arkansas and we will never book a room there for any reason again. The lady that worked the evening shift even told me she was quitting the following day. Not one person that worked there seemed bothered by the fact that we paid $145 to stay there, and no interest in fixing what was wrong with the place or our stay!!
We have stayed at different Comfort Inns over the years and I have never been so unhappy as I am with this one. I almost called to get us a different Hotel for the night, but I didn’t. I was told on the phone that I could book the room with a debit card, then pay with a different card on arrival, but the lady at the front told me I could not and that the $145 was already taken from the debit card! Good gracious the entire stay was just so messed up!!! I wish I would have just canceled the card payment, and went to another place! Don’t stay there! Take my advice and find another place to stay! This is the first time I have written a review on any hotel, so yeah, it was not the nicest place. They had running water and the Heat and Ac worked that's 2 stars from me!

Carls, we can sense your disappointment and how unpleasant this experience was due to all the issues encountered. My team wants to look into this, so please send us a private message with the full name on the reservation and arrival date, along with the reservation holder's mailing address, email, and phone number. Thank you. -Mei

Reviewed Dec. 14, 2024
We usually make it a common practice when we travel to stay at a Comfort Inn, well from the condition and staff from the comfort inn in Brecksville Ohio, this most likely will be the last time we ever stay in one. Our first attempted room had a broken shower stem so there was literally no warm or hot water in the shower, the new room was just as nasty. Hair that didn’t belong to us was literally all over the floors and tub in the bathroom, the bed wasn’t made up accordingly as someone made it then took a break resting or laying on it, the breakfast on the weekend is what I would consider something I would ask a vet if it was ok to give to my dog. Don’t come here, you're better off finding a park bench for the night, you will be happier

Craig, it is disappointing to hear about your unacceptable experience with one of our trusted brands. As a valued guest, you always deserve top-notch accommodations. My team would like the opportunity to address your concerns further. Please send us a private message with the date of arrival and the name on the reservation. Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. Our inbox will be available for you. -Zaira

Reviewed Dec. 8, 2024
We checked into our room and the smell was overwhelming immediately. There was food crumbs on the bathroom floor, mold on the ceiling, a roach inside the refrigerator and flies flying around the room. The clerk initially offered a refund and then refused to answer the phone when our booking agency called to process the refund. We were traveling with a group and our entire group cancelled their reservations when they arrived, due to the conditions of all the rooms.

Jennifer, what you describe takes us aback and does not represent what we want for our valued guests. Please send us a private message with the full name on the reservation, arrival date, and the hotel's address, along with the reservation holder's mailing address, email, and phone number. -Mei
Reviewed Dec. 8, 2024
My daughter made reservations for me ( her mother) and her uncle for an overnight stay while we were attending a wedding 11/23/2024. We got there to freshen up before the wedding. Noticed the roach in the bathroom as pictured too late to change hotels!!! Next morning my cousin tried to brush her teeth and a roaches had gotten in her plastic bag with her toothbrush.😡My brother said the coffee maker and tray had roaches!! My daughter was there to check us out and was so sorry she booked us at this hotel!!!
Customer service was very nonchalant. Offered to give her a refund of $.20.00 per room!! No help from the home offices!! Health dept needs to help. I see where there are other reviews stating roaches were found here. My daughter had to take us to Cracker Barrell to eat before leaving for back home. I think it is disgusting that they know that they have roaches because they offer a meager refund. I pray the other Comfort Inn and Suites chain doesn’t have the same issues!! Sad situation.
Reviewed Nov. 12, 2024
We stayed at the Comfort Inn at Norfolk airport and were given a room from hell. The air conditioning/heater unit was visibly full of dust and dirty as was behind the bed headboard. The bathroom fan was loud like a lawnmower and the TV didn't work. We asked for another room but there was none available. I had to find the maid vacuum cleaner to clean out the heating unit dust. The staff were nice and kept saying the hotel was being renovated.

Thank you for reaching out, Dan. I understand how frustrating it must have been to encounter these conditions, especially when switching rooms wasn’t an option. It’s disappointing to hear that cleanliness and maintenance fell short of expectations, and I’m glad the staff was friendly, though I know that doesn’t make up for the issues you faced. Please send us a DM with your reservation details—we’d like to look into this further. Also, add your name, phone #, email, and mailing address. -Kathy
Reviewed Nov. 9, 2024
This place is the worst experience we’ve ever had in a hotel. Or almost anywhere else. The manager came barging into our room wide-eyed scaring my wife to death. I called the police and when they got here my wife just wanted to leave. We didn’t try to press charges not even sure if we could, but mainly my daughter and my wife just wanted to leave. The cleaning ladies stole my wife’s Maybeline kit the first day but gave it back after accused saying it was an accident. Sure it was. Why did she still have it then?
We should’ve left after that but we gave her the benefit of the doubt. All the guests ended up in the hallway watching this guy go insane as they called the police as well. We ended up having to stay there for two more hours to give our statements. And they took statements from the others as well. Cops said they might call us for more information but my wife said please don’t. The look in the officers’ eyes were telling. She said, “we’re here weekly.” And that they’re working on this place.” My wife and I would like to thank the Wethersfield Police Department and all those officers who showed up and handled such a strange and oddly violent situation with such grace, making my daughter, and my wife feel much more at ease.

What you describe catches off balance, Rico. Please send us a private message with the full name on the reservation, arrival date, and the hotel's exact address, along with the reservation holder's mailing address, email, and phone number. -Mei
Reviewed Oct. 28, 2024
My wife and I stayed at the Comfort Inn in Newmarket ontario on Oct 5th. When we arrived after the wedding reception we went to our room only to discover the temperature was 58 degrees fahrenheit. We called the front desk and she came and checked the thermostat and verified it was set to 75. She then got us 2 additional blankets and we slept fully clothed. When we got up the next morning it had only reached 67 degrees. Very very dissatisfied with our room.

Thank you for reaching out and highlighting this issue, Gary. We understand how frustrating and disappointing this experience must have been for you, and we can only imagine how difficult it was to endure such uncomfortable temperatures. We'd like to have a private conversation with you, as we're interested in learning more about your experience to help us further our services. Kindly provide the name under the reservation including your Choice Privileges account details. Thank you. ~April
Reviewed Oct. 28, 2024
I had the "pleasure" to spend several nights in a Comfort Inn and Suites in Staunton, VA. I DID not choose this hotel and now I would never choose this chain of hotels again. One of the nights, we had no hot water. The included breakfast was terrible - green bananas and oranges that could not be peeled with a plastic knife!! We were told by the Assistant Manager that we would receive a $20.00 credit for the lack of hot water, but I have NOT seen that yet. Not a good experience!!

We regret to hear about your experience with the breakfast, Barbara and we can imagine how upsetting it must be when your expectations were not met. Our team feels beyond disappointed that this unfortunate experience has stopped you from continuing to stay at the hotels under our umbrella. My team is here to send your feedback to the appropriate parties. Please send us a private message with the name on the reservation and arrival date. We'll be waiting for your message. Thank you. ~April
Reviewed Oct. 15, 2024
We were told they are going to charge a $150.00 cleaning fee for us to have brought our SERVICE DOG INTO the room, and there was no mention of not being pet friendly. We were here in Rochester MN for a heart operation appointment, NO MERCY AT ALL.

Hello Jon. We are here to assist you with any concerns you might have. We'd like to have a private conversation with you, so we can further discuss the situation. Please send us the hotel's name where this issue occurred along with the confirmation number, name as it appears on the reservation, and the date of your arrival. We'll be waiting for your message. ~ April
Reviewed Oct. 13, 2024
I stayed at the Comfort Inn on Ringgold Chattanooga, Tn Oct 8-17-24. The staff at the desk the morning after I checked in was RUDE. I called from my phone since the phone in my room didn’t work and my toilet was plugged. After 2 hours nobody showed so I called back and the desk person said, "Well you never called." It’s day 6. I still don’t have a phone, they did fix the toilet. They do have a breakfast, but it’s on the other end of the motel. It’s very inconvenient if you’re staying on the backside of the motel and have mobility issues.
There’s no parking at the front of the building so that guests in the back can park in the front to get to the breakfast area. Then there’s signs for vending machines on the 2nd floor so I go down to the 2nd floor and it’s clear on the other end of the motel. But there’s no vending machine. It’s a snack area that has a cash register but most of the snacks are sold out. Granted this was a cheaper motel, but I’ve stayed at inexpensive motels before and had BETTER service and BETTER experiences. I will NEVER stay at one of these motels again. Don’t waste your time or money!

Lori, we understand your dissatisfaction since you did not receive the service you expected for what you paid. Therefore, my team wants to look into this, so please send us a private message with the hotel address, arrival date, and name on the reservation. Also, if you are a Choice Privileges member, send us your account number, phone number, email, and home address. We hope to hear from you soon. ~Elijah
Reviewed Oct. 6, 2024
We stayed at the Comfort Inn in Sault Saint Marie, MI. Room had drain issues in bathroom sink, side entrance door looked and smelled like an ash tray, hot tub grungy, staff taking care of breakfast area were not organized, lots of items ran out, biscuits cold, waited over 30 minutes for sausage gravy and still told they were working on this, staff rolled eyes and rude when I asked for silverware that was empty, coffee in first day so light in color it was more like tea….Not a good experience for the huge bill we had to pay for our stay.

Cheryl, we see why you're disappointed with this experience, and my team would like to look into this. Please send us a private message with the full name on the reservation and arrival date, along with the reservation holder's mailing address, email, and phone number. -Mei
Reviewed Oct. 5, 2024
My mom booked a nonrefundable room at Henderson Las Vegas Comfort Inn through a 3rd party. Unfortunately, she suffered a heart attack & can not make the trip now. After multiple calls to the property & customer relations, they all denied any kind of refund or credit. I understand it was no refundable room but clearly, this was something completely out of her control. In the future, we will do everything possible to AVOID booking any rooms with this hotel chain!

Lacy, my team regrets to hear about what happened to your mom. We send your mom our best thoughts. Due to the circumstances, it's understandable to request a cancellation. Allow us to check your booking details, so please send us a private message with the full name on the reservation, arrival date, and the hotel's state, along with the reservation holder's mailing address, email, and phone number. Thank you.
MeiCustomer Care
Reviewed Sept. 27, 2024
This was a horrible experience, we knew it was going to be rainy at Six Flags and booked a hotel with a pool and hot tub, the hot tub and sauna are in disrepair and out of order. That would be nice to know when I asked at time of booking. They waited until we unpacked to let us know we were getting moved to another room. The floors have trip hazards everywhere because they used cheap fake flooring made for light applications not commercial floors. The whole entire staff, but mostly the housekeeper who threw us out of our room lol. So we had a time limit to pack to be moved to another room also. Worst hotel ever!!!!

Gerri, it is disappointing to hear about your unacceptable experience with one of our trusted brands. As a valued guest, you always deserve top-notch accommodations. Please send us a private message with the hotel address, date of arrival, and the name on the reservation. Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. We'll be waiting for your message. -Zaira
Reviewed Sept. 20, 2024
I have never been to a more disgusting hotel. They charged me two months before I arrived the guy behind the desk knew nothing he could not check us in until he called his boss. In another state. We had to wait 1520 minutes in addition to that we had no phone in our room. Wi-Fi did not work no pot no toilet paper holder no iron no cover to the ice bucket. The sheets were ripped. The power went in and out the person behind the desk nothing, I will never and I never stay at your hotel again and I will tell all my friends it is the worst hotel I’ve ever seen. There were other people that were very angry waiting for him to call The manager in another state just to check in. It doesn’t even deserve a one star, but you won’t let me send it without picking a star.

Thank you for sharing your experience, Tammy. We regret the issues you encountered during your stay, and this is far from the standard we strive to provide. We understand your frustration and will address these concerns with our team. Please send us the reservation details and your personal information directly to discuss this further. -Kathy
Reviewed Aug. 7, 2024
I reserved a weekend at the Comfort Inn, in Green Bay Wisconsin. I was flying home on that Monday. I will never ever stay in this hotel chain. As fast as I checked in, I checked to a whole different hotel. The room was very small. Nothing like the advertisement. It smelled so bad. A/C unit had mold building up in it. I used Clorox wipes to try and clean. Then the bathroom smelled strong of dog. Dog hair all over the room. Night stands, desk and TV stand. Dog hair on bed. I tried clearing but couldn't take it. Gross. I got a bad headache only 5 mins in this room. Children running wild in halls and pool area. No adult supervision. Checked into a different hotel. Less price and so beautiful, clean and fresh. Rooms big, very clean and fresh air. Never ever again. I received money back for one night, waiting for refund for next night and was charged the deposit. Worst experience ever. I found Wyndham are remarkable hotels.

Christine, we feel your dissatisfaction about this experience, as the conditions and accommodations you describe are recognizably not up to mark. My team would like to count on more details, so please send us a private message with the full name on the reservation and arrival date, besides the reservation holder's mailing address, email, and phone number. Awaiting your answer.
MeiCustomer Care
Reviewed July 12, 2024
I was scheduled to stay at the Comfort Inn & Suites Atlantic City North, a property under the Choice Hotels brand, from 7/5 - 7/9. I made this reservation via Hotels.com and had until 7/3 before 4PM to cancel the reservation without penalty. I live in TX - where Hurricane Beryl recently made landfall. Once I realized I was in the direct path of the hurricane, I reached out to Hotels.com to cancel the reservation. I was just a few hours outside of the cancellation window. They reached out to the hotel directly in the hopes of having the cancellation penalty waived given the hurricane...and learned the manager was gone for the day and the front desk clerk wasn't authorized to cancel without penalty. Hotels.com indicated they would call back the next morning to speak with the manager.
The next morning... Hotels.com called again to speak with the manager... Again in an attempt to have the cancellation penalty waived due to Hurricane Beryl...they were told the penalty would not be waived and I would be charged $228.34. On 7/9/2024, I logged into my credit card account only to see that Comfort Inn & Suites charged me for the ENTIRE stay...$640.32. I have attempted to contact the manager of the location with no luck. This is COMPLETELY unacceptable not to mention fraudulent. I did NOT authorize a charge for this amount... only the $228.34. Please note: I have filed complaints with the Better Business Bureau, the NJ Division of Consumer Affairs and the FTC.

Thank you for sharing your experience with us. We understand the challenges you faced due to Hurricane Beryl and the urgency of needing to cancel your reservation.
We recognize the exceptional circumstances, so we want to follow up; please send us a private message with the reservation details. Additionally, add your phone number, email, and mailing address. Thanks. -Kathy

Reviewed July 1, 2024
Hello, I normally go to an IHG hotel. Everywhere was booked. So, I had to book it with Comfort Inn. I'm sorry I did. I was told it would be just over 300 for the 2 days. To my surprise it was well over 400. Hotel fees over 125 dollars? Really? I've never in my 60 years of hotel stays paid that exorbitant amount in my life. Plus the continental breakfast is shoddy at best. It's the absolute worst I've ever had. Took one bite of those powdered eggs and over cooked sausage if you want to call it that. Trashed it. I've had better meals during Vietnam eating C-rats. The rooms were ok. Just Basic. I will never stay in a comfort inn ever again.

Hello, Randy. We read your comment and understand your dissatisfaction since you did not receive the service you expected for what you paid. My team wants to look into this, so please send us a private message with the hotel address, arrival date, and name on the reservation. Also, please add your phone number, email, and mailing address. We look forward to assisting you. -Kathy
Reviewed May 5, 2024
I stayed at the Comfort Inn and Suites in Shepherdsville, Kentucky in January of 2024. Upon arrival and check in I discovered my room had no heat. I went to the front desk and was informed that I could move to a room on the second floor, here comes the problem. I had just had back surgery early in the week and couldn’t climb stairs, the elevator was not working so I had to stay in the room with no heat and 1 extra blanket. I filed a complaint with headquarters and was awarded 20,000 points.
In April I planned a weekend getaway with my wife to Helen, Ga. I called headquarters and made reservations for April 27-29. I asked repeatedly on the phone with the agent about the using the points and was told yes the points would be applied. When I checked in I paid for 2 nights in cash. Well our stay was not good. The pool was closed, the washer and dryer didn’t work, and for the time we were there our room was not cleaned. Front desk people were friendly but knew nothing about the area. Upon check out we were informed our debit card was hit with the charge for the 29th and we would have to call corporate for the refund.
On April 30th, we contacted corporate and started the process for our refund. On May 4th we were informed that the points were not applied because I booked the rooms wrong. Conveniently they found the recording of me making the reservation and said I agreed to pay $150 for the 29th. So now I am out $150 plus tax for a free night's stay. This motel chain is ridiculous to deal with. The people answering the phones for them speak only broken English and are not capable of helping you at all. For over 30 years I have stayed at Raddison owned hotels. Well that is all changing now, I will never stay at another one. I hope they take the money I was charged and get their phone operators English lessons. What is sad is I paid a $100 for a 4 night 5 day stay at a resort they offered me. Needless to say I won’t be using it. I advise everyone to use any hotel except one owned by Raddison, they do not care about customer service or their customers.

Michael, we're disappointed to hear that the experiences in our properties and the assistance received when you contacted us left much to be desired. Allow us to review this; please send us a private message with the full name on the reservations and confirmation numbers, along with your complete mailing address, email, and phone number. Thank you. -Mei
Reviewed May 4, 2024
I accidently left my expensive leather coat at the Encinitas, CA, Comfort Inn Housekeeping denied keeping it although I know for certain it was there. Even after repeated tries, it was never returned to me! Avoid that company.

Ron, we realize how important it is to have your coat back and regret you have not received satisfactory responses. Allow us to count on all the necessary details; to do so, please send us a private message with the full name on the reservation and arrival date, along with the reservation holder's mailing address, email, and phone number. Thank you. -Mei
Reviewed April 25, 2024
If I was able to give a lower number than one I would. We arrived on the 5th of April to the Comfort Inn in Beaufort SC. Upon entering our room there was a cockroach on the wall and remnants of food littered beneath the pull-out couch, which is where my daughter was to sleep. There were revolting stains on the curtains as well. When we went to complain there were no other rooms available. We had to run out quickly at 10:30 pm to find a store open to get supplies in order to sleep in the room. We bought garbage bags for our luggage so no other cockroaches would get in (if there were any more) and also picked up Lysol and bug spray. When we finally got the room debugged in order to finally sleep it was near midnight.
We were then woken by the fire alarm at 12:45 am … because somebody was smoking ** in their room which you could smell throughout the floor. We had to evacuate the building as the Fire Department was on their way to assess the hotel. Finally we got to bed and slept at 2am. Had to get up at 6am for the Marine Graduation. We barely had four hours of sleep after driving 15+ hours to get to SC. The next day after the graduation was complete we got in contact with the general manager of the building, Steven **. Even after all the issues with the food on the floor and bugs in the room they didn’t even clean the room while we were out! Despite voicing our grievances to Steven **, the general manager, our concerns were met with token gestures, a mere $20 discount that hardly covered the expenses we incurred to salvage our stay.
As he said “I can’t give you more money off because you got the early booking rate”. So we already got a discount? He said, "I could give you points towards my membership…" Point towards a stay I will most likely not have in the time allowed for the points to be used, no thanks. He told me I couldn’t use the points for this next day either. He then told us he would ¨let us¨ leave to go find another hotel for our last night's stay. How generous since all hotels were booked for the graduation, that’s why we got it booked so far in advance. Furthermore, the lack of accountability was glaring, with Mr. ** deflecting responsibility and offered minimal recourse. Luckily we were able to switch to a new room for the last night we were there as a few rooms did open up.
I asked to speak to a regional manager… he said there was none. I asked if there was somebody over him I would be able to speak with… he said there was not. So he has the final say on the building… but… he couldn’t give us a bigger discount? Or he was not caring about the customer and just worried about losing $100 or so more. Cheap management or IHG group is cheaping out on customers.
I emailed IHG and have yet to hear back from a few weeks ago. In my four decades of hotel stays, this was the worst stay, marked by sleep deprivation, pest infestation, and blatant disregard for guest welfare. The management’s indifference and reluctance to address our concerns reflect poorly on both Steven ** and the IHG group, raising serious questions about their commitment to customer satisfaction. I implore prospective guests, especially those considering IHG properties, to exercise caution and explore alternative accommodations.
As for Comfort Suites Beaufort, steer clear unless you’re prepared to endure substandard conditions and unresponsive management. In summary, my stay at Comfort Suites Beaufort epitomized a nightmare, underscoring the importance of accountability. IHG was far from a welcoming experience, true hospitality qualities were sorely lacking in this establishment.

We're beyond disappointed to know all the troubles encountered at one of our hotels, Johnny. As one of our guests, you deserve clean accommodations and outstanding service. My team doesn't want to lose this opportunity to look into your case. When time allows, please send us a private message with the full name on the reservation. Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. We hope to hear back from you soon. -Zair

Reviewed April 18, 2024
I recently stayed at the best hotel "Comfort Inn" I have ever experienced and it completely exceeded all of my expectations. From the moment I walked in, I was greeted by friendly and attentive staff who made me feel like a valued guest.

Hello, Jacqueline. We are delighted to hear that you enjoyed your stay at one of our properties. Thank you so much for choosing Choice Hotels for your accommodation needs. If there is anything you would like to bring to our attention or if you have any suggestions for us, please feel free to share them with us. Take care and have a great day.
KathyCustomer Care
Reviewed Feb. 15, 2024
I come to Antioch a lot for work and The Comfort Inn there is in a great location and right off the freeway. I want to take this time to say the Customer Service is superb!! The lady that works in morning, name is Jacqueline, omg, so very sweet and professional. I'm late getting my reservation on time, and she never gives me attitude like other hotels. Please give her a raise. She's awesome and it's so appreciated! Place is always clean and rooms also! Ty.

In today's highly competitive market, we especially appreciate your compliments, Michelle. To share your comments with the hotel to let them know they are doing a great job, please send us a private message with the exact hotel's address, arrival date, name on the reservation, and confirmation number. Also, if you are a Choice Privileges member, include your mailing address and email address associated with the account. We hope to hear from you soon. ~Fernando

Reviewed Jan. 10, 2024
The lobby was beautiful when I entered the building. The staff immediately answered all my questions. I informed them that I went to a hotel a block down street and was extremely upset because the rooms were dirty and the hotel smelled bad that I booked through Expedia. After traveling 7 hours I was tired and the staff smiled and said "I know you will be happy here!" She said I was welcomed to check out the rooms before I reserve it. I said no I could tell immediately by the lobby that I was sure the rooms would be clean. The rooms are clean and very comfortable bedding. Thank you for our stay!
Jacqueline **
Munising Michigan

Hi, Jacqueline. This is the kind of outstanding service we aim to deliver. We are happy to hear you have had an exceptional stay. To share your comments with the hotel directly and to let them know they are doing a great job, please send us a private message with the hotel's directly, arrival date, name on the reservation, and confirmation number. Also, include your mailing and email address associated with your Choice Privileges account. We hope to hear from you soon.
FernandoCustomer Care
Reviewed Aug. 21, 2023
We stayed at the Comfort Inn & Suites in Asheboro North Carolina on August 8th. The room had a bad odor. We were told that the door was hard to open so the check-in person said she propped it open for us before going to our room. The hinge to the door was busted like someone had kicked the door in. There was a homeless camp behind the hotel with all kinds of shenanigans going on during the night. There were people in parking lot the entire night with cars driving to the back of the hotel with people meeting them with backpacks. We were told by a guest at the hotel to watch our backs. We were truly disgusted and would never recommend this hotel ever. Also, I wrote an email to Comfort Inn and was told to take it up with the Management at that Hotel. This hotel should not even be considered at all if you ever travel through that area.

Oh no, Teresa. We sincerely regret that you did not enjoy your recent visit and that the hotel did not reach your expectations. All of our valued guests deserve a peaceful and safe environment to ensure a pleasant rest. Therefore, we would like to investigate this further. Please send us a private message with the name on the reservation. Also, if you are a Choice Privileges member, send us your account phone number, email, and home address. We hope to hear from you soon. -Josh
Reviewed Aug. 2, 2023
2. It was dirty
3. It had roaches. I killed one on top of the tv stand.
4. It was horribly humid and stale. This was clearly a known problem because there was a dehumidifier in the hall but the room was not dehumidified.
5. There was rust and fraying carpet indicating that it desperately needed an update.
Breakfast was the usual continental breakfast, not my preference but some people like it. The people that waited on me were friendly enough.

Thank you for bringing this to our attention, Gina. We regret to hear about the terrible experience you have gone through. Please know that my team and I are only one step closer to finishing reporting this matter to the internal parties involved. We kindly ask you to send us a private message with the name on the reservation, along with your email, phone number, and mailing address. We appreciate your time and hope to hear from you soon.
VilmaCustomer Care
CID 11554054
Reviewed July 23, 2023
Comfort Inn Cambridge, Ohio is a joke. Avoid at all cost. They advertise a pool and a hot tub but they are both closed and have been for many months. Our bathroom was filthy. The bathtub actually had holes in it, the wallpaper was peeling, the doorknob had a brown layer of crud on it. Very unhappy that this hotel cheated me. The promised hot breakfast was non-existent. The eggs and sausage was empty and the attendant did not refill even though breakfast was supposed to go another 30 minutes.
Comfort Inn Company Information
- Company Name:
- Comfort Inn
- Website:
- www.choicehotels.com
