Comfort Inn Reviews

I came here with my kids to enjoy the pool. The pool was freezing. The hot tub was warm. Kids played on the dirty foamy hot tub. I told the front desk where they insisted the pool was 97 degrees. That is a LIE. Waste of a night and money thinking my kids could play in a pool. NEVER AGAIN. Do not waste your money if you are going for a pool.

I cancelled a reservation online and received confirmation-they still charged me for the hotel and then said they did not. Proof was provided then they refunded part of it but still owe me $75. I have tried to get it refunded and I have tried to use Hotels.com where I booked it and they are not helpful either.

My Wife and I spent the night (Oct 8) one night. We were charge a $100 security deposit which was suppose to be returned in 4-5 days. My wife was not comfortable with this. The lady checking us out (Rashmi) assured my wife that there would be no problem That was on the 8th as of today (the 20th) it has not been returned to our account. I called corporate and they called the Hotel. They told me that the front desk said they had returned it and I needed to call my bank. I have since turned it over to the Attorney General of Tennessee. My suggestion is do not stay at this hotel. Address: 6010 Macon Cove Road, Memphis, TN

The worst experience I have ever had with such a disgusting display of disrespect and unprofessionalism! I called on behalf of my boss to cancel a reservation which says on the website it's a 7 day cancelation policy AFTER booking. It says nothing about the policy prior to making the booking. After booking the reservation you're supposed to get an email, none was ever received. I called the hotel and kindly asked to cancel due to an emergency and the young lady I started the conversation puts me on hold and when the phone is answered again I am greeted by a Paul or Peter that claims he is from the corporate office. He explains that there is a 30 cancelation policy and that he cannot do anything to cancel or modify the reservation. The whole time I am speaking with him he is very condescending and wouldn't even hear me out.

10-12 people arguing in the parking lot and at 2 entrances all night. Room was filthy. Smelled of cigarette smoke and mildew. AC filters were dirty. Gnats and a roach. Dusty and carpet wasn't vacuumed. Mirror in bathroom looked like someone had spit on it. Sheets weren't clean. Stayed up all night due to the people outside making noise. I couldn't sleep anyway. We eventually just left. Front desk area smelled like ** (not an issue BUT it's a business). Front desk person was on the phone and seemed put out that we were checking in. This was the first hotel experience of my life and I'm a travelling musician that's seen my fair share of shady places.

Spoke with a young lady named Kathy who was super-helpful and fully understood the frustration. She updated the system and provided a refund. Unfortunately it took several days and several people who were unable to assist before I was able to reach her. Thank you Kathy for your help and understanding.

Made a reservation hold one hour ahead of arrival while on road using my credit card- When we got to the hotel my husband took my cell phone showing our confirmation number. He wanted to use his credit card to make the payment. Keep in mind his last name is different than mine but again the front desk associate was given my confirmation number. We later discovered BOTH of our credit cards were billed for the stay. When I called to explain their error directly to the hotel, their response was that I never checked in and I wouldn’t be refunded. I reexplained and told them to check their security of in and out and they would see my husband and I were BOTH there. It was their error in booking a new reservation when my husband went in to initially check in-

Due to flight to work being cancelled I was stranded in Calgary very early, I needed to get a room for 4 days and like staying at the Comfort inn. When I got there I was a little stressed as it was 1030 am and check ins are 3 pm. After talking to Marilyn at front desk she let me get to my room and a great room at that but it was letting me in that made my day. I'm thankful for this person.

I have been a Diamond Member since 2007 and spend 250+ days a year exclusively at Choice Hotels. I booked three nights at the Comfort Inn in Leesville LA at least 3-4 weeks in advance. It is in my profile to always have the top floor (if available). When I checked in I was NOT greeted as a Diamond Member (not greeted as a Diamond member at least 90% of the time). I was booked on the first floor. When I asked why I was on the fist floor and if the top floor was available the front desk acted annoyed and said the rooms were assigned that morning. I checked in early (3:00). The parking lot was empty. I called Choice Hotels Corporate Customer Service. They called the hotel and said they would take care of it and the Manager would call me. I NEVER received a call from the manager.

I am a 74 year old male who was crippled in a bad accident about five years ago and primarily have difficulties walking any distance. I have a permanent handicapped placard. This is the third year that I had planned an extended stay at the Comfort Inn in Avon, Colorado. I arrived there on July 29, 2021. In the past, the staff and general manager, Sheri, were most helpful. This year they were surly and sometimes outright rude.

Room floor has big nasty spot. Sheets and bed covering had stains. Bed covering was torn. No one ever at front desk. You have to go find them. No towels available until afternoons. Trash containers in lobby and front door over flowing and next day still maybe a couple had been emptied but most still full. Washer and dryers not working at all signs on them and the ones we used did not work well.

Our 19 year old daughter was traveling with friends and was told she could not check in at an age under 21 due to some supposed teen suicide law. JR, the desk associate, was very rude and disrespectful. I am trying to contact the company but the website has been unhelpful. JR's supervisor is Scott ** according to JR but I can't verify that. Fortunately we found friends in the area to allow a couple of 19 year old young ladies to stay with them rather than sleep on the streets of OKC.

If you are in Louisville KY, and are staying at the Comfort Inn (Choice Hotels) on 4444 Dixie Highway, you need to read this. First red flag, the reservation was incorrect. Second red flag, the room was dirty, looked like no one vacuumed, the tv remote looked like it was never cleaned, and the supply for the in room coffee was never replenished. Third red flag, we had to hold the handle to flush the toilet. Fourth red flag, (the one that broke the camel's back), in the morning, we ran the water in the bathroom sink, a STRONG sewer smell overcame us. We then decided that enough is enough, so we left as fast as we could, while holding our noses shut. The room was way overpriced for the things we went through. We should have slept in the car instead. If there was ratings on this hotel from 1 to 10 we would have rated it a negative 5. We are preferred members of Choice Hotels and believe we should be treated accordingly.

We stayed at the Comfort Inn in Oakridge Tn. The room was clean. The hallway smelled like cigarette smoke. The A/C unit was very loud. The tub would not drain. The wall paint was peeling badly and I was overcharged and no one will help me. All I am getting is a run around. We will not be back.

Room was mid remodel. Probably not appropriate for rental. Carpets were gross, none of us would go barefoot anywhere. The walls were filthy. Food, and product stains all over the white/beige walls surrounding the sinks. Popcorn ceilings... black mold all over the inside of the toilet. I emailed photos of the questionable areas to the GW eryn, she replied with a List of excuses for the filth. I didn’t even bother arguing. Just said that we would never return. For $150 on a Tuesday... I feel like I should have at least been able to walk barefoot on the carpet.

Stayed at Comfort Inn on Sycamore View in Bartlett, Tn. Had to be at hospital at 6am the next morning. The rooms were dirty. Floor was wet around the tv stand. The coffee maker did not work and the microwave started beeping in the middle of the night. Drug deals going on in parking lot. Nobody wearing mask while walking around inside hotel. This was during covid 19 pandemic. There was also a prostitute walking out to cars very often. Will never stay there again.

The rooms are large and almost too clean. They smelt like chemicals but I think it's because of the virus. Better safe than sorry. The cost was amazing and the beds were very comfortable but the shower was bad. It was too hot or too cold. Couldn't do anything to make it in between. The place is better than I thought it would be for the money we paid. I would recommend this hotel if you're on a budget. It's really pretty good.

Comfort Inn Suites is part of the Choice Rewards program. I am always greeted with a welcome package from a friendly receptionist. The lobby is always clean with complimentary newspaper, coffee, tea, & water. The rooms have a pullout couch with a partial divider & the beds are so comfortable I finally had to look at the label & order one for my guest room. The continental breakfast usually includes hot food with dry & baked goods and fresh fruit. If I am paying for a room I will go the necessary distance to find a Comfort Inn Suites. Not a Comfort Inn Or any other Choice Hotel But a comfort inn suites.

I like most Comfort Inns. They all pretty much seem to have a good clean property. There's no smoking at all inside the bldg and it helps to keep them running nicely. They keep the rooms clean and towels are fresh along with good beds and bedding. Never had a bad bed either. I think the bit pricier hotels is better because it helps keep the riff raff out of the hotels. Is just my opinion and that’s good peace of mind when your car is in a parking lot and all your belongings are in a strange room. They have complimentary breakfasts which is a nice add on and usually they sit close to a restaurant within walking distance. I also like the fact that you can become a Choice member and earn free nights with points if you travel a lot for work or just like to see the world.

Country Inns and Suites offers a perfect mid-priced accomodation in a clean and comfortable room. The staff is always friendly and available to assist. The free breakfast is varied to please all tastes. The pool is well kept and relaxing. Amenities include free Wifi and a fitness room. Coffee and tea are always available in the lobby. Free cookies at the front desk in the evening are a bonus treat!

The Comfort Inn Suite was really nice and Rochester Minnesota. Because of the coronavirus we wasn't able to get a full breakfast but they did give us a carry-out breakfast which was really nice. The only downfall due to Covid19 he wasn't able to clean our rooms daily because of the coronavirus. They can only clean the room once we leave so that was a downer. I love their waffles and I wasn't able to eat waffles there because covid-19, that was a downer as well but other than that, the hotel was excellent, beautiful very clean. The people was really nice. I would go there again, and I would recommend more people to go there. It's close to Mayo clinic and surrounded by a lot of shopping areas so all-in-all I'll get over 4 and 1/2 star.

When IU canceled its grad ceremony on 3/23/20 due to covid pandemic, I immediately canceled my hotel reservations. GM assured me MANY times that I would be refunded $1650 deposit which I paid back in 5/2019! COO in AZ corporate office emailed me today to say there will be NO refunds issued! Offering 2 year credit to stay at ONLY their hotel. What good will that do me when I live in NY and my daughter has graduated IU?!

I stayed several times at the Comfort Inn in Chilliwack, B.C.. During my last stay in April 2020, the hotel kept my deposit. A subsequent phone call to the hotel advised me that I was being accused of spilling juice and smoking in the room. Neither of these things were true. In fact, during that stay I had mentioned to front desk that the room had a foul odor and was unclean! I was told to email the manager about my deposit. Several emails and phone calls have all been ignored. Front desk staff told me that the manager is aware of my attempted contacts but he obviously lacks professionalism and is not responding.

I scheduled a trip to London from the US for March 25th. I had to cancel due to president closing border. I called 5 days before my reservation date and representative couldn't find my reservation and put me on hold for 63 mins then finally told me my refund would hit my account 10-12 days. April 22 refund still not in my account. I call Choice Hotel again. The representative put me on hold for exactly 62 minutes then hung up on me. I called again the next day and the lady representative went through the whole refund process again and said refund will hit my account 10-12 business days.

got to our room we discovered there was only one bath towel. I called and then went to the front desk to pick up some additional bath towels. Also, there was no shampoo in the room and so another trip to the front desk to obtain that. The plumber who worked in the room did a poor job of securing the faucet to the sink. It was not tightened down, but moved whenever we went to get water. We're sorry to be complaining about these things, but have never run into this sort of thing before at Comfort Inns. Thanks for your attention to this.

Shower went from cold to hot. There was no warm water in the shower and to top this off entry light switch didn’t work. You walk into a dark room. We had to stand with door open so one person could see to turn on a light - very dangerous.

My family and I have come to this hotel every year for our daughter's birthday party. This year we were extremely surprised by the manager's rude and racist behavior. We were asked to leave a few minutes after checking in. We witnessed other ** being told there were rooms available. This is not the quality or standard of the Comfort Inn and Suites. We will take our family event to Hilton Hotels where you can receive excellent accommodations and outstanding customer service.

Upon my arrival I was greeted by James behind the desk, he was very friendly, professional, and happy to see me. I could see he was multi tactical. He Always had a smile on his face and gladly helped me to find places to eat and viset. Graciela and Robert in the kitchen were also very friendly, They both kept the eating area clean and restocked food quickly, Gracie was especially sweet. She greeted my grandson with a smile. She assisted my grandson on choices of things to eat. She also informed us of places to viset.

Lady at desk named **, treated me as if my money was not good enough for hotel stay, came across very Racist by way of choice of words and body language, told me to go stay at a Motel that may take my cash. She told me my rate would be $60 more than what the original $121 amount was, with no explanation. There's more, but I will be notifying HR and Patrick Pacious about this. The location was 85 American Legion hwy, Revere MA.

General Manager Damien Brimhall thought it was acceptable that our air didn't work, we were exposed to fumes from their renovation, and our room was not cleaned. I would be concerned staying here again, considering they do not care about safety or cleanliness. Totally ruined a vacation I have saved for for a year.