Comfort Inn Reviews

I had to explain my situation twice after which I was told to check back later to see if they can find one. Needless to say over the next three days and multiple trips back-and-forth to the Front Desk - no hairdryer was to be found. I was told that it disappeared “a few years ago”. What hotel doesn’t keep a few extra hairdryers on hand? And the staff seemed like they could care less. Customer service? Don’t count on it. Our only option would be to switch rooms which we chose not to do because we were pretty much moved in. I opted instead to dry my hair in front of the heater vent as best I could for the first two days.

On day three we finally demanded a key to access a near u empty room so I could just use a hairdryer - and said I’d return the key right after. Mind you, this hotel was practically empty and there were tons of empty rooms. After much cajoling, the woman hesitantly agreed, but rudely said “you can use the room, but it likely hasn’t been cleaned and it’s dirty”. She was correct about that. When we reported the broken phone we were told “yeah we’re having phone issues”. Those issues were not resolved in the four days we were there.

After two days with no housekeeping and dirty towels and garbage piling up, we requested housekeeping and new towels. We were told by the same woman at the front desk that “there is no housekeeping”. Seems they expect guests to pick up their towels when needed at the front desk, throw their own dirty towels in the laundry bin (wherever that is), and empty our own trash and search out the trash bins to place it in ourselves. We were dumbfounded. We were also given the option of leaving our garbage and dirty towels outside our door, but knowing we had another two days in this godforsaken place, we opted not to leave garbage and towels outside our door.

Our key card stopped working three or four times while we were there. Both the pool area and the gym were sorely misrepresented in online photos. The gym had three pieces of equipment in it and no weights. The photos we saw upon booking told a completely different story and were likely old or photoshopped. There was garbage laying about and the bathroom that access is the gym was locked so no one could use it. As for the pool - we attempted to go for a swim in the “heated” pool, which wasn’t. The rust on the ceiling and on the doors was disgusting. The place was so poorly ventilated that my partner had an asthma attack from the inhalation of intense chlorine. Again, the photos completely misrepresented the real

It should also be noted that this place is clearly used to host low income housing residents. I have no problem with that, but we were placed on a floor where we were surrounded by people who had not a care in the world about slamming doors and screaming down the hallways to each each other at all hours of the day and night. It would seem to make sense to not place hotel guests in the same area of a huge hotel as people who are living there, cursing up a storm at each other and gabbing on their phones in the hallway. For clarity - our stay was 12/28/25 to 1/1/26. You’ve been warned.

What irks me is half the staff was afraid of my lovely and gentle pyrenees and during housekeeping which you had to beg for pets had to stay on the balcony. There was one housekeeper named Norma who scowled at me and my pets as she ran into me or had to begrudgingly clean my room. I even had to clean my room after she left because she'd never do a thorough job. I was placed on the 2nd floor by long-term guests who were receiving free hotel vouchers and housing assistance and the hallway on this floor was never steam cleaned and in deplorable living conditions without being cleaned properly and an exit sign dangling on its hinges. There are no working fire extinguishers on this floor and a very dangerous mentally ill woman moved in in December knocking on my door unannounced and one evening she threatened to hit me. This past summer a trans woman brought in a high volume of male guests to her room so she'd leave a rock leaving the downstairs door a ajar endangering the guests living here.

Last week was the last straw! I requested my weekly cleaning on a Wednesday morning at 10am and Zack lied and said no problem. At 12pm they still didn't arrive. I had suffered from food poisoning the night before and just wanted cleaning and to rest in my room. Instead housekeeping banged on my door at 1:30pm and arguing loudly. I normally slip on my favorite $1400 rose gold ring on my finger but I didn't expect them and Norma was very loud cussing and making noises banging things around in my bathroom while me and the pets were in my bedroom.

She ordered me to put my pets in the bathroom and while I was gone for 3 minutes she stole my beautiful ring from my bedside table. I know it was her. She acted very suspicious hurriedly cleaning my bed then running out my door in less than 30 minutes. When I reached for my ring 2 hours later to go out it was gone. I filed a police report and informed the front desk what had happened but Zack found it amusing and began laughing. I may press charges against the hotel owners for negligence especially since another guest told me that $500 worth of clothes were also stolen from her room by housekeeping right before Thanksgiving.

I am warning people that your belongings will not be safe here. I'm suffering from emotional distress and feeling deeply violated that such a hateful woman would have the nerve to steal from a long-term guest. I paid at least $3,000 per month and I would like to be reimbursed by the owners of this hotel. The bathrooms are old and run down and the housekeeping staff steals. You will have to beg the front desk for the bare minimum of a shoddy, haphazard cleaning job!

Close up photo down below is of my ring to prove it belonged to me. I've filed a police report. This location is just horrendous and I regret staying here for so long because that beautiful ring meant so much to me and unfortunately it wasn't ensured. I may take owners Neal and Sam ** to court for the value of my ring.

I was amazed and very grateful for her honesty. That being said the 100 dollar deposit required during check in was not returned to may account for many weeks and then it was taken back so I am still trying to figure out if it's my banks mistake or Comfort Inn. I would stay here again if the deposit issue is resolved, as I am always quite, clean and respectful as a hotel guest.

I DO NOT OWN A PET. I am sure there are cameras. When we checked out we ate breakfast in the lobby....again with no pet lol. I think this entire thing is ridiculous and I will change my ways with where I book in the future. I did advise desk clerk on phone that I was on meds that cause some hair loss, she advised that "they could tell the difference between people and dog hair"...apparently not.

Well in the process of that they decided they wanted to give birthday licks which that's all it was but your staff that that they were assaulting one of the friend but that was not the case. She phoned the room saying that they jumped one of the same boys that came to the room with them and stayed until we were kicked out for some middle school kids horse playing. Remind you she didn't call a second time. So I decided to go downstairs to see what the problems was. When I get there the lady at the front desk VERY UNPROFESSIONAL. When I said what was the problem, she said, "Your kids assaulted someone." (That someone was some one of the friends. It was simple birthday licks). So I said, "They're kids. They play all the time."

So I asked her what did she said to my kids. She said, "I asked them WHAT THE HELL ARE Y'ALL DOING." First off you don't talk to kids like that. Second of all she should have talked to an adult not kids. She told them that we could not have any more guest when they were meeting at the hotel to go to Bricktown for my son's birthday. Before she kicked us out she told me that she would be watching my son and his friends all night and if they did one thing she would kick them out. I asked her for a refund since she was kicking us out after being there for about 3 or 4 hours. So I wanted corporate's number. She told me she wasn't giving me corporate information. We asked the other person on duty and she told him not to talk to us because he was new.

So Blackhawk Security showed and was very unprofessional as well. The security who monitors that property on I-40 and Meridian refused to give her name called me all kinds of **. The night clerk was on the phone with her boss who was also being unprofessional. Whatever happen to "Customers is always right." We got treated poorly and kicked out all because the boys were passing birthday licks. 14 of them because that's how old he turned. I will never stay at no Comfort Inn and Suites. I feel we were discriminated against from the time we walked in. There were a few guest there when we were being kicked out that she never told her about not having a party because it was her and her husband but laid the law down on me because I had kids.

I need someone to contact me because I'm going to the news media about this issue and my lawyer will get in contact with the owners or whoever until this issue is resolved. They took my money and we were kicked out after being there for 3 or 4 hours for some young 8th graders for horse playing. And she made a key to give the security to enter my room. How do you kick out someone for simply giving birthday licks to some friend who has a birthday. They cussed us in front of my kids. The beds weren't even messed up in the room. We literally had a chance to do nothing at all and the matter needs to be addressed immediately.

This is poor service. Also the front desk refused to give us her name but she was the lady that was there that night working. She was smoking cigarettes right in front of the entry way of the hotel. The security pulled out mace on us. I have small children with me as well. If I don't hear back about this review I was take it to the news media but my lawyer will be contacting the owners or GMs of this hotel. The lady that worked security at that location refused to give her name but had a lot to say. They took pictures of our tag numbers. We took pictures of the tags numbers and badge number as well. Look at the picture. She is clearly hiding her name. She's covering her badge.

Refund was never issued. And, Bank of America had refused to process my claim ( for back-charges ) against Comfort Frankfurt because I did not have any supporting documents. How I can proof that there was no breakfast? How I can proof that I was charged more then reservation price? No one had forced me to sign the credit card slip. Be aware. Settle all charges while in hotel Do NOT trust management.

Alex **

I raised the issue with the front desk the very next morning (August 10), but was told the charge would stand. The confrontation was so upsetting that I checked out by 9:00 AM, cutting my stay short. I later called Choice Hotels Guest Relations, where a representative even admitted the charge was unfair and said it would be escalated, yet the charge still has not been reversed.

Families should be aware: babies cry — it’s natural — and it is not covered in this hotel’s disruption policy. Applying such a fee is unreasonable and inconsistent with their own stated rules. I cannot recommend this hotel based on my experience. I will be disputing the charge with my credit card company and filing consumer complaints. Travelers, especially families, should know how poorly this property handled the situation.

On the second day, the water stopped running entirely. I was moved to Room 213, which their own handyman admitted was unlivable. The microwave was broken, the fridge seal was damaged and spoiled my food, and there was no phone intercom in the room. Water stopped again in the new room, and no one from the hotel staff offered a solution or even basic courtesy. I was left stranded, without functioning amenities, and with zero support from the staff. This was not just poor service—it was neglect. I paid $75/night for four nights and received conditions that were unacceptable for any guest. Comfort Inn should be ashamed to offer rooms in this state. I urge management and corporate (Choice Hotels) to investigate this location and take corrective action.

When I asked if anyone else had complained about the bright light pouring into the room...clerk said everyone complains about this light. Now get this, the light is mounted with 2-bolts into the wood pedestal, meaning, it can easily be re-directed to the corner facade and pointing away from the room window. It literally would take someone less that 2-minutes to correct the problem. I spoke with 3-staff, and all were terrified of the "Owner" rather than focused on the client experience. Owner sounds like tyrant. Comfort Inn Sheridan WY, July 7, 2025.

As I was explaining that no one told me that policy someone who I assume was a manager told me that I need to find another place to stay and accused me of being rude. How is asking questions being rude? How is asking where my belongings are being rude? What hotel makes their guests check in a second time on a two night reservation? And without a phone call or a text, remove personal belongings out of the room? And then threatened to leave because they made a mistake. The only apology I received was for it being their policy and if I didn't like it I should go somewhere else. I was then told I wouldn't recieve a refund because it was booked through a 3rd party. All of their reservations are through 3rd parties!!!

Do not book here, they'll steal your money and treat you horribly for giving them your business.

Original Review: June 4, 2025

I will never stay at a Comfort Inn or affiliates! I had a change of plans and tried to cancel but rebook at a different location. Guess I chose a no refund room, missed that when I booked! So basically Comfort Inn Boise kept $150 for a room that still has a week out to reserve, pretty sure they will fill that. Now I can understand a fee, but to keep $150 is ridiculous and unfair in my opinion and with a week out and not even a chance to reserve at a different location. Please read terms carefully or chance being robbed of a lot of money!

Breakfast is disappointing, the lady working the kitchen area Paulette is extremely rude and unprofessional. How do you have someone working in the kitchen looking like she just rolled out of bed? Also she doesn’t wear gloves and doesn’t replenish the food. Hours are supposed to be from 6 to 9 on weekdays and 7 to 10 on weekends but she closed and opened whenever she wanted to. One day I asked for milk and she yelled at me because she was closing even though she still had 30 minutes before closing.

The housekeeping staff is rude and always on their phone. One day they ran out of towels and we had to use little pool towels to dry up. Some towels aren’t even washed properly, they still have stains on them. It seems like there’s no manager on property because the employees are all on their phones and too busy talking amongst themselves instead of acknowledging you. The last day we saw cockroaches that were dead and the employees are too lazy to pick them up. DO NOT STAY HERE!!!! I don’t know how places like these are still in business. This location is in Panama City Florida on Jenks Street.

To clarify matters, I called Comfort Inn again this morning. Upon providing only my name, I was shocked to hear the representative accuse me of having spoken inappropriately to a supervisor, using extreme language that I would never use. I felt completely dehumanized by this unprofessional response. Despite my efforts to clarify the situation, the representative became increasingly impatient and rude, eventually hanging up on me.

This experience speaks volumes about the customer service standards at Comfort Inn Suites. Such treatment is not only disrespectful but also reflects poorly on the establishment as a whole. I believe there is a critical need for comprehensive customer service training and a significant overhaul of their approach to guest relations. I cannot, in good conscience, recommend Comfort Inn Suites to anyone looking for a hospitable and respectful environment.

Also, there is no light on the smoke detector so it may not be working. The mattress felt like we were sleeping on a bed of pebbles. The den section is rough. The lamp on the end table is very wobbly and the shade is torn up. The sofa was stained very badly. I have emailed **, GM numerous time with no response. On a good note the AC worked great! If at all possible, we would like to get a room credit.

Hill

In the meantime they took an additional $305, and advised if I dispute it they will charge an additional $75 a day until I remove the dispute. I had to close the account and get a new card. I had to replace 2 cards due to unauthorized charges made by this hotel. At one point I needed to be admitted to the hospital for 6 days for heart problems. I called choice hotels and asked if I could get a break on the hotel room since I wasn’t there. They said absolutely not and if I didn’t pay, my belongings would be on street. Problems with the fridge was reported to staff. Nothing was done until I came back From the hospital and had to throw away all my food. Again, advised staff and again just shrugged their shoulders. Got a printout of my charges during my stay. Increased my rate from $47 to $61 without advising me and my one account got overdrawn. Showed no $50 “refund as well.

Advised them of my check out date and left, and was still getting charged hundreds of dollars. Domestic arguments went on all day and through the night, smell of pot lingering all over the place. Thought it was a nonsmoking building. Now it’s a nonstop battle of recovering my unauthorized transactions, forget replacement of my food and 100% do not count on that “refundable” deposit. Staff seems to be trained to not care about your health issues or your money or belongings. There you go, it’s your call.

The next day I went downstairs again and asked to be compensated.. I sent them photos and videos, and once again, no manager. We checked out the 3rd party, hotels.com, told them the situation, and they will advocate on our behalf. 48 hours later, I called the hotel, 'cause once again no one reach out to me. The rude front desk read off what they wrote and guess what not refund or any type of compensation. They stated they sent "Inspectors and found nothing wrong with the room", that there is no proof and they found nothing. I asked for this inspector report and said it's against guidelines. I have never been treated like this in my life. They are making the customer blame for the uncleanliness of their hotel.. I once again ask for a manager and am given the runaround.. I reached out to the main headquarters and filed a dispute with my credit card. I advise do not stay at this hotel.. Below are photos.

What truly made this stay special was the staff. Everyone — from the front desk to housekeeping — was incredibly kind, calm, respectful, and professional. The people at the front desk even helped carry my luggage all the way to my room when I arrived, and when I was leaving, they walked with me through the snow to my car, making sure I was safe and okay. They treated me with such warmth and care — like a father — and it meant so much. I would absolutely recommend this hotel to anyone visiting the Syracuse area and would gladly stay here again.