Comfort Inn Reviews

I regret to say that I cannot provide a star rating at this moment. On May 23rd, I confirmed my stay for May 25-27 at Comfort Inn Suites Temple Medical Center in Texas. However, due to an unexpected flight rescheduling on May 25th, I was forced to cancel my reservation. I promptly called the hotel to inform them of my cancellation, and they advised me to reach out to Expedia as well. I did so and requested a refund, citing my airline's debacle as the reason for my change in plans. By the end of that conversation, I was assured that I would receive a partial refund, albeit minus a cancellation fee. A few days later, I began receiving troubling emails indicating that the hotel would not be issuing a refund, erroneously referencing my "husband's death." This was deeply concerning, as I do not have a husband, let alone one who has passed away. It became evident that there was a mix-up with another guest's situation.

Checking in was quick and easy and the workers were very attentive those 2 nights we stayed there. Breakfast had many varieties compared to some hotels we've been to, we might even come back this summer and visit some family.

The ceiling over the bed is water stained, and the sprinkler head is hanging out of the ceiling.

Took 10 mins to get someone to check me in. Went to take my grandkids swimming. They said we have to take our room towels which we did not have enough. Was told there’s a washer and dryer. Rude staff. Asked for syrup. The lady sighed, slammed her hands, got up. All over rude staff. No towels. Dirty sheets. I have video to prove no damage. Got 2 rooms cleaned before we left. It’s been know for this place to charge for damages. I will be calling the district or the highest person I can call to have this rectified. My grandson also cut his feet in the pool. Would not go back swimming.

I booked my room online with a guaranteed rate of $47 with a “refundable” $50 deposit, which you won’t know about until you check in. 2nd week a family of screaming, pounding, crying, yelling, slamming of doors moved in. This went on all day and through 3am. No one in that room spoke any English. I complained several times to staff and I was the one who caught attitude from staff. This went on for a week with hardly any sleep. Staff asked if I would like to change rooms. I have disabilities! Why do I have to move?! Needed to extend my stay. Staff helped me however, they booked in for another hotel which was non refundable of $1300. I brought it to staff’s attention and they just shrugged and said it was my problem now. I called the booking agent and told them I did not make this reservation. They said no problem, they will only authorize $375.

I checked in with my family after a 6-hour drive at the hyland, rochester hotel on 4/25/2025. It was very late at night, so we were exhausted. The next day we went to breakfast and back upstairs for a nap, before we went to suny geneseo to see my daughter's performance. My eldest daughter woke up yelling, yep bedbugs. I immediately went to the front desk with the bug in a napkin, was told no manager on the premises, and cannot switch rooms because they are all booked up. I ask to speak to someone in charge when someone arrives. No one contacted me, nor check on the room. No type of customer service.. There was no other hotel in the neighborhood with a room available, so we had no choice. No one called or checked on us, no apology, and no type of service showing that they had a ounce of care.

I was being generous with a 2. The mattress was terrible and they tried to bill us twice AFTER we paid for our stay and could not leave till manager came in at 8, when they arrived at 8:39. Unbelievably bad.

I stayed at the Comfort Inn & Suites at Carrier Circle in East Syracuse, and I was genuinely impressed with the experience. The hotel was spotless from the moment I walked in — everything looked and smelled clean and fresh. My room was spacious, well-kept, and extremely comfortable, making it easy to relax and get a good night’s sleep. I also really appreciated that the hotel is pet-friendly — it made traveling with my furry companion so much easier. The breakfast was fresh, well-stocked, and offered a good variety of options to start the day off right.

We were traveling home after vacation. Pool was closed, bed was broke, room not clean, bathroom looked like it hadn't been cleaned. I slept for a couple hours and left because it felt so gross. We didn't even shower because the bathroom was so gross.

We were extremely disappointed with our stay and will not be returning. When we arrived on Friday, our room was a freezing at 55°. The bathroom sink wouldn’t drain, and despite calling on the front desk twice, it was never fixed. We were out all day, only to return and find that our room hadn’t been cleaned. When we asked about it, the front desk staff from the previous night claimed she didn’t know anything about it and blamed it on the hotel being fully booked. Excuses were plenty, but actual help was not existent. This is a terrible experience, and we will never stay at this hotel again.

Their attitudes were very bad. Every day it was another person with a nasty attitude. We’ve been nothing but respectful. Gossiping about other guests in front of other guests. Stormed in our room while I was naked. Didn’t even give me a chance to open the door. Took money away from my deposit and still haven’t explained it.

I had a terrible experience with Comfort Inn & Suites in Mt. Laurel due to their dishonest and inconsiderate customer service. I initially made a mistake while booking and called to modify the date. The manager refused to modify the reservation but told me they could cancel it if I made a new reservation with the correct date. Trusting them, I booked again.

Customers service was very bad. No one was at the front desk. Waited 30 mins to get checked in. First room had no internet. Went down to talk to front person at the counter. Called. Also didn't answer the phone. Again, she was not there. After changing room, bathroom room was nasty. Next Morning breakfast was cold and there was no coffee or orange juice was provided.

On Dec 5 I went online to reserve a room at the Comfort Inn in Rochester MN, the receipt charged me $609.89 for a four day stay. That was fine. On Dec. 23 a charge of $384.62 was charged to my credit card. When I called the hotel I was told it was for smoking in the room. Both my wife and I smoke, we never smoked in that room. I told them to look at surveillance videos and they would see us going out into the freezing cold at all hours of the night and sitting in my truck to smoke. The man (Adam) was very rude and abrupt and would not even consider listening to me. I called, emailed the customer service department over a dozen times trying to resolve the issues and received nothing but the complete runaround. Still have no resolve. I am cancelling my membership to Choice Hotels and WILL NEVER stay at another one of their brand again....

Do not stay here. They have bed bugs! Brought the bug to the front desk and told them I wanted a refund, was told to call Expedia and explain then they would agree to refund me, they lied! They said they sent pest control to room and they found nothing, and said that the bug I gave them was not a bed bug, take a look at the picture, it’s a bed bug!! Place smells and is dirty. Don’t waste your money. Disgusting!

My wife stayed at the Comfort Inn in Brownwood Texas and we do not recommend staying there at all. We will not be back. All around mediocre hotel, remote did not work, tv barely did, pillow had stains, old food crumbs on carpet. The main reason we will not stay again is the owner, lady was very rude when we asked her about the remote and dirty pillows to be attended to. Go to the Best Western in Brownwood, great service. Our new place.

The Comfort Inn in Chandler AZ has night lights that are hard to figure out, had to unplug the entire strip that also has cell phone charging stations. Is a bit ridiculous, considering most people do not require night lights to sleep...

I booked a room for Dec 24th, asked and was assured we would have a bottom storey room with one king size bed. Upon arrival I was met with a not so much interested person in what I had reserved, and told me they did not have a bottom storey room available. She gave us room 221. After we had unpacked, had my best friend and my sister over to open gifts, then went to do little shopping. I tried to turn on the TV and it would not work, tried to call downstairs but the phone would not work either🙄. I got dressed, went downstairs and a new lady was there, she was friendly and had us move to room 121.

We usually make it a common practice when we travel to stay at a Comfort Inn, well from the condition and staff from the comfort inn in Brecksville Ohio, this most likely will be the last time we ever stay in one. Our first attempted room had a broken shower stem so there was literally no warm or hot water in the shower, the new room was just as nasty. Hair that didn’t belong to us was literally all over the floors and tub in the bathroom, the bed wasn’t made up accordingly as someone made it then took a break resting or laying on it, the breakfast on the weekend is what I would consider something I would ask a vet if it was ok to give to my dog. Don’t come here, you're better off finding a park bench for the night, you will be happier

We checked into our room and the smell was overwhelming immediately. There was food crumbs on the bathroom floor, mold on the ceiling, a roach inside the refrigerator and flies flying around the room. The clerk initially offered a refund and then refused to answer the phone when our booking agency called to process the refund. We were traveling with a group and our entire group cancelled their reservations when they arrived, due to the conditions of all the rooms.

My daughter made reservations for me ( her mother) and her uncle for an overnight stay while we were attending a wedding 11/23/2024. We got there to freshen up before the wedding. Noticed the roach in the bathroom as pictured too late to change hotels!!! Next morning my cousin tried to brush her teeth and a roaches had gotten in her plastic bag with her toothbrush.😡My brother said the coffee maker and tray had roaches!! My daughter was there to check us out and was so sorry she booked us at this hotel!!!

We stayed at the Comfort Inn at Norfolk airport and were given a room from hell. The air conditioning/heater unit was visibly full of dust and dirty as was behind the bed headboard. The bathroom fan was loud like a lawnmower and the TV didn't work. We asked for another room but there was none available. I had to find the maid vacuum cleaner to clean out the heating unit dust. The staff were nice and kept saying the hotel was being renovated.

This place is the worst experience we’ve ever had in a hotel. Or almost anywhere else. The manager came barging into our room wide-eyed scaring my wife to death. I called the police and when they got here my wife just wanted to leave. We didn’t try to press charges not even sure if we could, but mainly my daughter and my wife just wanted to leave. The cleaning ladies stole my wife’s Maybeline kit the first day but gave it back after accused saying it was an accident. Sure it was. Why did she still have it then?

My wife and I stayed at the Comfort Inn in Newmarket ontario on Oct 5th. When we arrived after the wedding reception we went to our room only to discover the temperature was 58 degrees fahrenheit. We called the front desk and she came and checked the thermostat and verified it was set to 75. She then got us 2 additional blankets and we slept fully clothed. When we got up the next morning it had only reached 67 degrees. Very very dissatisfied with our room.

I had the "pleasure" to spend several nights in a Comfort Inn and Suites in Staunton, VA. I DID not choose this hotel and now I would never choose this chain of hotels again. One of the nights, we had no hot water. The included breakfast was terrible - green bananas and oranges that could not be peeled with a plastic knife!! We were told by the Assistant Manager that we would receive a $20.00 credit for the lack of hot water, but I have NOT seen that yet. Not a good experience!!

We were told they are going to charge a $150.00 cleaning fee for us to have brought our SERVICE DOG INTO the room, and there was no mention of not being pet friendly. We were here in Rochester MN for a heart operation appointment, NO MERCY AT ALL.

I stayed at the Comfort Inn on Ringgold Chattanooga, Tn Oct 8-17-24. The staff at the desk the morning after I checked in was RUDE. I called from my phone since the phone in my room didn’t work and my toilet was plugged. After 2 hours nobody showed so I called back and the desk person said, "Well you never called." It’s day 6. I still don’t have a phone, they did fix the toilet. They do have a breakfast, but it’s on the other end of the motel. It’s very inconvenient if you’re staying on the backside of the motel and have mobility issues.

We stayed at the Comfort Inn in Sault Saint Marie, MI. Room had drain issues in bathroom sink, side entrance door looked and smelled like an ash tray, hot tub grungy, staff taking care of breakfast area were not organized, lots of items ran out, biscuits cold, waited over 30 minutes for sausage gravy and still told they were working on this, staff rolled eyes and rude when I asked for silverware that was empty, coffee in first day so light in color it was more like tea….Not a good experience for the huge bill we had to pay for our stay.

My mom booked a nonrefundable room at Henderson Las Vegas Comfort Inn through a 3rd party. Unfortunately, she suffered a heart attack & can not make the trip now. After multiple calls to the property & customer relations, they all denied any kind of refund or credit. I understand it was no refundable room but clearly, this was something completely out of her control. In the future, we will do everything possible to AVOID booking any rooms with this hotel chain!

This was a horrible experience, we knew it was going to be rainy at Six Flags and booked a hotel with a pool and hot tub, the hot tub and sauna are in disrepair and out of order. That would be nice to know when I asked at time of booking. They waited until we unpacked to let us know we were getting moved to another room. The floors have trip hazards everywhere because they used cheap fake flooring made for light applications not commercial floors. The whole entire staff, but mostly the housekeeper who threw us out of our room lol. So we had a time limit to pack to be moved to another room also. Worst hotel ever!!!!