Comfort Inn Reviews

On Dec 5 I went online to reserve a room at the Comfort Inn in Rochester MN, the receipt charged me $609.89 for a four day stay. That was fine. On Dec. 23 a charge of $384.62 was charged to my credit card. When I called the hotel I was told it was for smoking in the room. Both my wife and I smoke, we never smoked in that room. I told them to look at surveillance videos and they would see us going out into the freezing cold at all hours of the night and sitting in my truck to smoke. The man (Adam) was very rude and abrupt and would not even consider listening to me. I called, emailed the customer service department over a dozen times trying to resolve the issues and received nothing but the complete runaround. Still have no resolve. I am cancelling my membership to Choice Hotels and WILL NEVER stay at another one of their brand again....

Do not stay here. They have bed bugs! Brought the bug to the front desk and told them I wanted a refund, was told to call Expedia and explain then they would agree to refund me, they lied! They said they sent pest control to room and they found nothing, and said that the bug I gave them was not a bed bug, take a look at the picture, it’s a bed bug!! Place smells and is dirty. Don’t waste your money. Disgusting!

My wife stayed at the Comfort Inn in Brownwood Texas and we do not recommend staying there at all. We will not be back. All around mediocre hotel, remote did not work, tv barely did, pillow had stains, old food crumbs on carpet. The main reason we will not stay again is the owner, lady was very rude when we asked her about the remote and dirty pillows to be attended to. Go to the Best Western in Brownwood, great service. Our new place.

The Comfort Inn in Chandler AZ has night lights that are hard to figure out, had to unplug the entire strip that also has cell phone charging stations. Is a bit ridiculous, considering most people do not require night lights to sleep...

I booked a room for Dec 24th, asked and was assured we would have a bottom storey room with one king size bed. Upon arrival I was met with a not so much interested person in what I had reserved, and told me they did not have a bottom storey room available. She gave us room 221. After we had unpacked, had my best friend and my sister over to open gifts, then went to do little shopping. I tried to turn on the TV and it would not work, tried to call downstairs but the phone would not work either🙄. I got dressed, went downstairs and a new lady was there, she was friendly and had us move to room 121.

We usually make it a common practice when we travel to stay at a Comfort Inn, well from the condition and staff from the comfort inn in Brecksville Ohio, this most likely will be the last time we ever stay in one. Our first attempted room had a broken shower stem so there was literally no warm or hot water in the shower, the new room was just as nasty. Hair that didn’t belong to us was literally all over the floors and tub in the bathroom, the bed wasn’t made up accordingly as someone made it then took a break resting or laying on it, the breakfast on the weekend is what I would consider something I would ask a vet if it was ok to give to my dog. Don’t come here, you're better off finding a park bench for the night, you will be happier

We checked into our room and the smell was overwhelming immediately. There was food crumbs on the bathroom floor, mold on the ceiling, a roach inside the refrigerator and flies flying around the room. The clerk initially offered a refund and then refused to answer the phone when our booking agency called to process the refund. We were traveling with a group and our entire group cancelled their reservations when they arrived, due to the conditions of all the rooms.

My daughter made reservations for me ( her mother) and her uncle for an overnight stay while we were attending a wedding 11/23/2024. We got there to freshen up before the wedding. Noticed the roach in the bathroom as pictured too late to change hotels!!! Next morning my cousin tried to brush her teeth and a roaches had gotten in her plastic bag with her toothbrush.😡My brother said the coffee maker and tray had roaches!! My daughter was there to check us out and was so sorry she booked us at this hotel!!!

We stayed at the Comfort Inn at Norfolk airport and were given a room from hell. The air conditioning/heater unit was visibly full of dust and dirty as was behind the bed headboard. The bathroom fan was loud like a lawnmower and the TV didn't work. We asked for another room but there was none available. I had to find the maid vacuum cleaner to clean out the heating unit dust. The staff were nice and kept saying the hotel was being renovated.

This place is the worst experience we’ve ever had in a hotel. Or almost anywhere else. The manager came barging into our room wide-eyed scaring my wife to death. I called the police and when they got here my wife just wanted to leave. We didn’t try to press charges not even sure if we could, but mainly my daughter and my wife just wanted to leave. The cleaning ladies stole my wife’s Maybeline kit the first day but gave it back after accused saying it was an accident. Sure it was. Why did she still have it then?

My wife and I stayed at the Comfort Inn in Newmarket ontario on Oct 5th. When we arrived after the wedding reception we went to our room only to discover the temperature was 58 degrees fahrenheit. We called the front desk and she came and checked the thermostat and verified it was set to 75. She then got us 2 additional blankets and we slept fully clothed. When we got up the next morning it had only reached 67 degrees. Very very dissatisfied with our room.

I had the "pleasure" to spend several nights in a Comfort Inn and Suites in Staunton, VA. I DID not choose this hotel and now I would never choose this chain of hotels again. One of the nights, we had no hot water. The included breakfast was terrible - green bananas and oranges that could not be peeled with a plastic knife!! We were told by the Assistant Manager that we would receive a $20.00 credit for the lack of hot water, but I have NOT seen that yet. Not a good experience!!

We were told they are going to charge a $150.00 cleaning fee for us to have brought our SERVICE DOG INTO the room, and there was no mention of not being pet friendly. We were here in Rochester MN for a heart operation appointment, NO MERCY AT ALL.

I stayed at the Comfort Inn on Ringgold Chattanooga, Tn Oct 8-17-24. The staff at the desk the morning after I checked in was RUDE. I called from my phone since the phone in my room didn’t work and my toilet was plugged. After 2 hours nobody showed so I called back and the desk person said, "Well you never called." It’s day 6. I still don’t have a phone, they did fix the toilet. They do have a breakfast, but it’s on the other end of the motel. It’s very inconvenient if you’re staying on the backside of the motel and have mobility issues.

We stayed at the Comfort Inn in Sault Saint Marie, MI. Room had drain issues in bathroom sink, side entrance door looked and smelled like an ash tray, hot tub grungy, staff taking care of breakfast area were not organized, lots of items ran out, biscuits cold, waited over 30 minutes for sausage gravy and still told they were working on this, staff rolled eyes and rude when I asked for silverware that was empty, coffee in first day so light in color it was more like tea….Not a good experience for the huge bill we had to pay for our stay.

My mom booked a nonrefundable room at Henderson Las Vegas Comfort Inn through a 3rd party. Unfortunately, she suffered a heart attack & can not make the trip now. After multiple calls to the property & customer relations, they all denied any kind of refund or credit. I understand it was no refundable room but clearly, this was something completely out of her control. In the future, we will do everything possible to AVOID booking any rooms with this hotel chain!

This was a horrible experience, we knew it was going to be rainy at Six Flags and booked a hotel with a pool and hot tub, the hot tub and sauna are in disrepair and out of order. That would be nice to know when I asked at time of booking. They waited until we unpacked to let us know we were getting moved to another room. The floors have trip hazards everywhere because they used cheap fake flooring made for light applications not commercial floors. The whole entire staff, but mostly the housekeeper who threw us out of our room lol. So we had a time limit to pack to be moved to another room also. Worst hotel ever!!!!

I have never been to a more disgusting hotel. They charged me two months before I arrived the guy behind the desk knew nothing he could not check us in until he called his boss. In another state. We had to wait 1520 minutes in addition to that we had no phone in our room. Wi-Fi did not work no pot no toilet paper holder no iron no cover to the ice bucket. The sheets were ripped. The power went in and out the person behind the desk nothing, I will never and I never stay at your hotel again and I will tell all my friends it is the worst hotel I’ve ever seen. There were other people that were very angry waiting for him to call The manager in another state just to check in. It doesn’t even deserve a one star, but you won’t let me send it without picking a star.

I reserved a weekend at the Comfort Inn, in Green Bay Wisconsin. I was flying home on that Monday. I will never ever stay in this hotel chain. As fast as I checked in, I checked to a whole different hotel. The room was very small. Nothing like the advertisement. It smelled so bad. A/C unit had mold building up in it. I used Clorox wipes to try and clean. Then the bathroom smelled strong of dog. Dog hair all over the room. Night stands, desk and TV stand. Dog hair on bed. I tried clearing but couldn't take it. Gross. I got a bad headache only 5 mins in this room. Children running wild in halls and pool area. No adult supervision. Checked into a different hotel. Less price and so beautiful, clean and fresh. Rooms big, very clean and fresh air. Never ever again. I received money back for one night, waiting for refund for next night and was charged the deposit. Worst experience ever. I found Wyndham are remarkable hotels.

I was scheduled to stay at the Comfort Inn & Suites Atlantic City North, a property under the Choice Hotels brand, from 7/5 - 7/9. I made this reservation via Hotels.com and had until 7/3 before 4PM to cancel the reservation without penalty. I live in TX - where Hurricane Beryl recently made landfall. Once I realized I was in the direct path of the hurricane, I reached out to Hotels.com to cancel the reservation. I was just a few hours outside of the cancellation window. They reached out to the hotel directly in the hopes of having the cancellation penalty waived given the hurricane...and learned the manager was gone for the day and the front desk clerk wasn't authorized to cancel without penalty. Hotels.com indicated they would call back the next morning to speak with the manager.

Hello, I normally go to an IHG hotel. Everywhere was booked. So, I had to book it with Comfort Inn. I'm sorry I did. I was told it would be just over 300 for the 2 days. To my surprise it was well over 400. Hotel fees over 125 dollars? Really? I've never in my 60 years of hotel stays paid that exorbitant amount in my life. Plus the continental breakfast is shoddy at best. It's the absolute worst I've ever had. Took one bite of those powdered eggs and over cooked sausage if you want to call it that. Trashed it. I've had better meals during Vietnam eating C-rats. The rooms were ok. Just Basic. I will never stay in a comfort inn ever again.

I stayed at the Comfort Inn and Suites in Shepherdsville, Kentucky in January of 2024. Upon arrival and check in I discovered my room had no heat. I went to the front desk and was informed that I could move to a room on the second floor, here comes the problem. I had just had back surgery early in the week and couldn’t climb stairs, the elevator was not working so I had to stay in the room with no heat and 1 extra blanket. I filed a complaint with headquarters and was awarded 20,000 points.

I accidently left my expensive leather coat at the Encinitas, CA, Comfort Inn Housekeeping denied keeping it although I know for certain it was there. Even after repeated tries, it was never returned to me! Avoid that company.

If I was able to give a lower number than one I would. We arrived on the 5th of April to the Comfort Inn in Beaufort SC. Upon entering our room there was a cockroach on the wall and remnants of food littered beneath the pull-out couch, which is where my daughter was to sleep. There were revolting stains on the curtains as well. When we went to complain there were no other rooms available. We had to run out quickly at 10:30 pm to find a store open to get supplies in order to sleep in the room. We bought garbage bags for our luggage so no other cockroaches would get in (if there were any more) and also picked up Lysol and bug spray. When we finally got the room debugged in order to finally sleep it was near midnight.

I recently stayed at the best hotel "Comfort Inn" I have ever experienced and it completely exceeded all of my expectations. From the moment I walked in, I was greeted by friendly and attentive staff who made me feel like a valued guest.

I come to Antioch a lot for work and The Comfort Inn there is in a great location and right off the freeway. I want to take this time to say the Customer Service is superb!! The lady that works in morning, name is Jacqueline, omg, so very sweet and professional. I'm late getting my reservation on time, and she never gives me attitude like other hotels. Please give her a raise. She's awesome and it's so appreciated! Place is always clean and rooms also! Ty.

The lobby was beautiful when I entered the building. The staff immediately answered all my questions. I informed them that I went to a hotel a block down street and was extremely upset because the rooms were dirty and the hotel smelled bad that I booked through Expedia. After traveling 7 hours I was tired and the staff smiled and said "I know you will be happy here!" She said I was welcomed to check out the rooms before I reserve it. I said no I could tell immediately by the lobby that I was sure the rooms would be clean. The rooms are clean and very comfortable bedding. Thank you for our stay!

We stayed at the Comfort Inn & Suites in Asheboro North Carolina on August 8th. The room had a bad odor. We were told that the door was hard to open so the check-in person said she propped it open for us before going to our room. The hinge to the door was busted like someone had kicked the door in. There was a homeless camp behind the hotel with all kinds of shenanigans going on during the night. There were people in parking lot the entire night with cars driving to the back of the hotel with people meeting them with backpacks. We were told by a guest at the hotel to watch our backs. We were truly disgusted and would never recommend this hotel ever. Also, I wrote an email to Comfort Inn and was told to take it up with the Management at that Hotel. This hotel should not even be considered at all if you ever travel through that area.

Comfort Inn Cambridge, Ohio is a joke. Avoid at all cost. They advertise a pool and a hot tub but they are both closed and have been for many months. Our bathroom was filthy. The bathtub actually had holes in it, the wallpaper was peeling, the doorknob had a brown layer of crud on it. Very unhappy that this hotel cheated me. The promised hot breakfast was non-existent. The eggs and sausage was empty and the attendant did not refill even though breakfast was supposed to go another 30 minutes.