CheapOair Reviews

I booked a flight with 2 connections since there was not direct flight to my destination I thought this was the easiest way to do it. Wrong thinking!!!:

Me and my sister were in two different places with two different credit cards so I conference called the agent. She was able to take care of both of us. Got us on the same flight and we were seated together. It was a great experience. She was very helpful. I will use it again.

His name was Jordan. He was very very patient and he knew his stuff. I really appreciate him. Thank you for not frustrating me or rushing me. You made my experience wonderful. He was very knowledgeable. He knew his job.

ABSOLUTE FRAUD! I booked two tickets through CheapOair for travel in May 2020, the flight was canceled due to the COVID-19 pandemic. They charged me $70 per ticket AGAIN for the ticket I didn't cancel and gave me credit with the airline for $20 lesser (per ticket) than what I originally paid. This was after several emails, and over 20 times calling and staying on hold for hours. DO NOT USE CheapOair. Horrible customer service, NO WAY you can get a refund. They are a fraud!

I have booked my round trip journey with KLM through this unprofessional agency. Costed around 1300 $. I could not make return journey as KLM cancelled the flight due to covid 19 pandemic. When I reached KLM they said I'm eligible to get refund of return journey fare and the request should come from agency. One fine day I called them on July 15th. [Do not choose option of existing booking Or Refund, They don't answer the call. Choose new booking option and then request for refund.]

We originally booked a trip for April 2020 from Denver to London which was cancelled due to Covid19. We called 9/29/20 to change one of the tickets for a trip to Frankfurt 4/6/20. We were told the tickets would be coming in an email, which they did not. I called 10/5/20 to change the date of the trip and ask why we didn't receive the ticket by email. The reservation was changed and confirmed and I was told the tickets would be coming by email. When the email came it was for tickets from the original reservation (4/2020) but with the extra charges for the changed reservation. When I called 10/6/2020 I was told I needed to call the airline to get the paper tickets.

Super helpful. Thanks!!!! I made a mistake and booked another flight and your employee helped me very patiently. I was very satisfied your help. Thank you so much! I picked up the right flight then I pushed the alternate date button and it changed my flight completely, I called you up and I was helped to get to my first choice back.

They provided me with an email with a set amount of credit I was given due to the Covid outbreak, when I called to rebook, it turns out that credit was not there. They also specified on the email that it was as travel credit. Man on the phone said he could do nothing about it as it is not up to him. On top of that, there was no specification that the credit applies to only to the said you were going to go to before cancellation. Very misleading and inconvenient. Do not recommend.

The gentleman who called me was a pleasure to work with and very kind. A true professional. He spoke slowly and clearly and seemed genuinely interested in my satisfaction. I would def do business again with your company as a direct result of my experience yesterday.

Due to the situation of covid 19, it has allowed to verify the immediate assistance to the solution of the problems caused by the pandemic. I have heard not very pleasant comments from this agency; but I found the opposite and I am very satisfied.

CheapOair did a great job with communication and customer satisfaction during the Covid19 pandemic. Representatives kept in touch with me to assure my vacation plans will not be at a loss and handled my rebooking effectively with the choices I had in mind. They did a great job and my vacation is back in effect.

I booked Round trip flight in June 2020 For $531.60 and bought insurance because of covid. Tested positive for covid shortly after, cancelled flight but only got “in store credit”. Tried to book new flight today for December with my credit, after 2 hours on hold was told new trip was only $276 but I needed to pay additional $56 and could hardly understand the rep on phone. I asked why did I pay the extra insurance and all he said was it’s different from airline to airline. I will not ever use this web site again to travel.

Due to COVID the airline who I bought a ticket from canceled my flight. After finally getting in contact with someone from CheapOair, I was assured that I would receive a full refund in two or three billing cycles. Now, a whopping four months later, without the slightest assurance or email, I have still not received a penny of my promised refund back. Whenever I try calling I am treated in a dismissive manner and can barely - if at all - understand what their representative says because he or she is on a crackly cell phone in India. If they think they are simply going to get away with ripping people off they are wrong.

This time, I got a very kind and knowledgeable customer service agent who didn’t have to ask me the same questions over and over. When he asked how he could help I told him I had 3 issues. When we got 2 resolved he reminded me that I had another. He was easy to talk to and did everything he could to make my experience pleasant.

CheapOair did finally come through for us & we received a full refund for our flight that was cancelled due to Covid.

The agent was competent and very helpful. My big problem is understating the price. The telephone quote for the reservation was $378. My CC charge was $425. I decided to cancel. The agreed upon price was $25. My CC charge was $50. I will register a Disputed Charge with VISA. It's unlikely I will use CheapOAir again.

Purchased my ticket December 31ST 2019 to Amsterdam from Chicago, also paid the extra fees for insurance. During this crazy pandemic I realized that most likely the trip wouldn't happen. But I wanted to play it out. In March my flight was cancelled upon the ban of U.S and Europe travel. Soon After I went ahead and requested a refund, I can tell you my experience has been hell ever since. The status of my refund has been in process for almost 7 months now. I've called customer service over two hundred times also have the records.

This is the worst. I booked a ticket with CheapOair in last March, and the flight was cancelled by airlines due to coronavirus. Total price of the ticket was more than $4200.00. When I asked for refund they gave me only $3100. More than $1000 gone. It’s pure robbery. I called the airline. They told me they were not charged these much money for cancellation fees. I asked for the receipt in CheapOair for knowing what are the ways they cut my money, No receipt yet. Please, don’t go with CheapOair. They are purely a robbery company.

I had to put my original flight on hold due to the coronavirus for July 7, 2020. I rebooked it on 9/19/2020 for Dec 22 to Dec 31 going to Colorado Springs. This was my original destination. I have in hand a letter from CheapOair that I would not have to pay a re-booking fee. Well-----I have been charged $100 for this process and have called to try and correct this but to no avail. (I do not owe this to my knowledge) Also, separate booking for my husband Danny ** booking #** was charged a $100 re booking charge.

After searching so many websites as the prices were rising, I contacted CheapOair to check on prices not listed and spoke with Shasta. She found many options as I tried to see if flight times or price were most important. She patiently helped me even offering a coupon which finally sealed the deal.

Satisfactory customer service. The Rep. was not only polite and helpful, he didn't you feel that you should hurry and get off the phone because he had lots of other things or customers to tend to. His tone was not rushed and it made you feel comfortable that he'll properly take care of your need. I have used CheapOair a few times before and have always had similar experience and I have recommended them to family members and friends whom have all had the same experience.

While I can’t vouch for every customer service associates, I can tell you that the one who booked my last flights was outstanding. Never have I received this level of service. I really felt he had my best interest at heart. He explained everything he was doing and let me know each time he was going to put me on hold. When we got disconnected, he called back within seconds. His picture should be next to the definition of that term. I wish I had more trips to book. LOL. That’s how good he was.

Please do not make any reservation with this company because they will cancel your reservation and keep your money. They are thieves. I am a travel agent and I was partner with them and it was the worse company ever. Their Credit verification department agents are stupid and do not use common sense. They cancel your reservation without any reason and if you want to rebook it again and the price goes up you have to pay for that even if it is not your fault. This company is trash.

Not very happy with the airline canceling all flights but one that would arrive in Syracuse at 10:30 at night. I researched another option from a different airport which the price is always lower from Cedar Rapids than Waterloo. It cost me an additional $157.00 for the ticket and will have to drive over an hour and then pay $72.00 for long term parking. I don't understand why the big increase because the airline canceled the original flight. The young lady that helped me with the changes was very, very helpful - I give her a 10 for the help.

The atienden was very helpful, I have nothing bad to say about her. I am very happy with her help. What can I say about the atienden. She was very kind and understanding. I am glad you have people working 24 a day to help with the flights.

My flight was canceled March 26, 2019. After a month dealing with them to get refund instead of travel credit, finally they processed the refund and paid 350 dollars that’s instantly deducted on my account that was May 8, 2020. After that, I thought everything ok and just wait and waited until more than four months now and still no refund. I contacted billing and send me file that they said it show the transfer made. I talk to my bank and ask them to check all transactions on my visa from May 19, 2020 to present date but there is no refund transaction that was canceled. Now, I don’t know what to do because the Billing Dept. email me that on their end transaction was done and they thank me for being their customer. For me looks like they don’t care anymore if I get the money or not! I only get same advice from them to check on the bank. I ask them if it’s only delayed or what? I got no answers from them.

Had previously booked a flight, but had to cancel r/t Covid. Requested a Credit to book later. Contacted CheapOair 6 months later and was able to rebook without multiple calls or complications. Agent was very helpful and was able to complete transaction in 1 call. Was concerned at first before call. Totally comfortable after working to her.

After several tries to book a ticket from Hyd to IAH, as every time it kept failing at the end, I had to call the agent and got the ticket. Paid a little more though. Still, had good experience with the agent who booked the ticket quick.

I have bought several from Cheapoair. I have always had great experience using them. The people have always been helpful, and very nice. They have always helped if I needed to change. They have gone out of the way to help. The people are so nice, and helpful.

I called to get help with an airline that I was considering. But the young man helped me to get a better deal. Very nice to work with and considered all the questions and found answers to help me. I do have to call the airline to see what I have to do to get my therapy dog on the plane with us. Because every airline is different. Thanks again.

We contracted with CheapOair.com for round trip airfare to Munich, Germany via Delta Airlines. Departing 4/9/2020 and returning 4/19/2020. Delta cancelled the flights due to Covid 19. We requested a complete refund on April 6th when we were notified of the flight cancellation. We never received a refund. In addition we have reached out to CheapOair dozens of times with no response. We are seeking a full refund of $1900.00 for 5 months. Delta Airlines by US Law must refund all fees. CheapOair is a fraudulent scam. Do not use this scam site for your air travel needs!! They are impossible to deal with. They are located in India and do not abide with American business principles.

I had a hard time booking my tickets online so I called the phone number for Cheapoair and spoke with Bennet and he helped me book my flight. He was very nice and helpful. He asked me if I would be bringing on a carryon bag or a bag that would go under the plane. I told him no I would bring on a backpack and put under my seat. He said that was fine. I wouldn't be charged for that.

I really have to say thanks to Silvia. She was so so much helpful and so nice, she did help me with the buying for the new fly, she is so professional and CheapOair is so lucky to have her in your team.

Could never get a human being to talk to me, just kept getting hung up on due to high volume calls and once I did get to talk to someone, no full refund due to Covid and have to use credit by February when the Covid could still be going on.

I have used CheapOair on a couple of occasions in the past and while I found their airfares to be competitive, I was never pleased with their Customer Service. My view has since changed and I now have great respect for their Customer Service. I certainly think they are one of the best in the business when it comes to Customer Service. The flight I booked with them was cancelled. They informed me about this cancellation, but went much further by processing the refund without any need for me to follow up with them. This was truly superb and a true lesson in excellent customer service. They did not offer any excuses or give me any runaround. They just did right by me, their customer. Contrast this with another travel agency with whom I had another cancelled flight. After 3 months, I am still unable to reach them by phone or email, and I am still waiting to hear whether they will refund me.

The agent that help me purchase my ticket and car rental was very helpful, very polite, answered all my questions. The only minor problem I had what is fully understanding him. Was not used to the accent. No fault of his.

CheapOair should rather be Scamoair!! Dont trust them with your time and money. I booked my tickets from YYZ to DEL for Sept 1 ‘20 and I got to know on 20th Aug that Cheapoair cancelled them due to some automation error. I got no email or anything that my ticket is cancelled. Then started the dreadful journey of calling them and hearing the same response “We are trying to contact Lufthansa, give us 24-72 hours”. I called them again on 25th Aug and I got the same reply. Please stay away from them if you dont want to make your life hell!!

I called to book a flight rather than book myself online and Suzanne was very pleasant and helpful. She answered every question I had and was quite experienced and did not rush me in any way. I would definitely use this site again.

I had a reservation on a flight from Brussels to Prague to join a cruise to Berlin. The cruise was cancelled making this flight useless. The Cheapoair customer service person was able to convince the airline to allow me to change the flight from BRU to Athens for May 2021. I was very satisfied with the service I received.

BUYER BEWARE!!!! This company is useless with AWFUL customer service! They will gladly take your money but good luck working with them when you need a credit bc a flight has to be cancelled due to COVID!!! Of all things....COVID.... they are absolutely the worst company to deal with. Buy tickets from anyone else!!! I NEVER give bad reviews since I am a business owner myself, but I am so flabbergasted by the lack of assistance, theft, and disconcerted efforts of this lame “company”. They’ll be out of business before long! I am contacting the BBB next... yes, it’s that fraudulent!

My last agent was a great agent...articulate, great diction...jovial but business like...just a pleasure to deal with... Punctual at calling me back with the lowest fare and shortest flight....as he tentatively listened to my concerns and adequately address them... I hope the next time I call Cheapoair I get the same agent.

I recently received a multi connection international cancellation and after contacting CheapOair I was very pleased with the level of help and their dedication to make everything right. I have been using cheapoair for a long time and been a very happy customer. Highly recommend them to everyone.

Lesley was VERY knowledgeable and patient. She offered several variations of what I could do on a three legged trip. Her suggestion saved us a lot of money and hassle. I referred her to my daughter who is moving whole family (6) to Puerto Rico. She is a terrific representative of CheapOair.

The young man I talked with was informed, helpful, courteous and extremely supportive for all my concerns. I don't know his salary but he deserves a raise. Our first trip was canceled and we had to find a different flight that answered our needs. I did not want a 6 hour layover in ORD airport. By trying different days he was able to come up with the perfect answer to our problem. Through it all he remained both charming and efficient. Excellent in every way.

The booking and flights went well (the woman who booked it was amazing) but after my first flight to my destination I received a call stating that they were from Spirit Airlines and that my flight had been cancelled and they would like to reimburse me for my flight. I explained that I had already flown to my destination. Then they said my return flight was cancelled and I stated that I was flying back on American and not Spirit. I received a second call two days later stating that they were from American airlines and that my return flight on American airlines was cancelled. They couldn't give me my correct flight # and when I told them about the previous call and their voices sounded the same the call ended. There also was no problem with the flights. My concern is where did they get my # to call except with my reservation with you. The phone called to me was the same for both calls #254-278-4190. You might want to check into this. Thank you!

FIJI AIRLINES cancelled our August 24 reservations and changed to a October 2020 dates that we can't take. I call the airline and I was told that we have to deal the cancellation and refund with CheapOair. They're acting as we were living in the Medieval Times, and it doesn't matter for them what option you take. They want to suck your $$$. NEVER AGAIN!!!

Purchased with CheapOAir, a round trip flight from Las Vegas to Vancouver on Feb. 3, 2020, to accommodate a cruise itinerary, for June 21-27, to Alaska. On March 24, the cruise, which we booked through Costco, was announced cancelled, due to Coronavirus. I received my refund from Costco with no problem. CheapOAir was unreachable by phone and I applied for refund online. Multiple attempts to contact CheapOAir went unanswered or disconnected after being on hold at times of longer than 2 hours. On July 29, I spoke to a gentleman at CheapOAir, who told me the 'waiver team' would contact the airline, and they will get back to me.

I've used CheapOAir six times now. Each time everything is accurate and on time. I can pick my own flights or if I'm running late I simply call in and everything is done for me, always getting best prices and shortest times. This is 100% the truth. Thank You. Ronald ** ,Chowchilla,Ca

I'll know better after I return from my adventure, but so far I am having a great and confident experience. I would recommend your company to all my friends and family. Your staff (MR. **) was extremely helpful, informative and cheerful.

The representative was very helpful and spent a lot of time with me (big kudos for him), but the company itself is terrible in its policy. The airline changed airports, I was notified by CheapOair to change it within 24 hours or pay fees, and he tried to charge me for it when I moved it to another day as a result- even though he told me there would be no change fees at the beginning. Eventually I only got away with paying a big difference in fare fees (although the website prices for the new dates were actually lower than the original tickets! I checked-) but the whole process was shady. I would highly advise against booking with them- regardless of the airlines giving people waived fees to reschedule, they try to squeeze money out of the people suffering from the pandemic whenever possible. I've ended up paying more for this flight than whatever the actual prices were which is highly disheartening. Please do your research before booking- I wish I had.

I planned a trip to New Orleans in January prior to Covid. When Covid hit I tried to cancel but they refused and said I had to wait till closer to the departure date. I called in May no good, I called at the end of June, after a long painful discussion with an agent I thought the flight was canceled and received a voucher. Prior to the trip I get flight messages from the airport. I thought that was odd so I called CheapOair. They said there was nothing they could do as the flight already took place. I asked for a supervisor and was told they would review my conversation and get back to me in 24 hours. I called them after 72 hours and finally got an agent to try and connect me with a supervisor. After 40 minutes and being cut off twice the agent called me back and told me that a supervisor was busy and would call me in 4 hours.

I went online to purchased ticket. Got done filling out info. Hit purchase. It said it was sold out. Got call immediately and was taken care by Edgar. I believe that was his name. It would be nice if to get an email with instruction to get tickets online. Maybe that happens later. Thanks. Brad

Whenever I go to the US I prefer booking at Cheapoair because of their superior service. Very easy to book and very helpful in attending to my other requests especially during this Covid 19 pandemic when the airline I booked my flight got cancelled. I was able to readily refund my money. Thank you Cheapoair.

This is absolutely the worst travel agency that I have ever dealt with in my life. I booked tickets which eventually cancelled by the airline as the destination country changed the regulations due to Covid-19 and cancelled all flights indefinitely. They gave me travel credit which essentially I am not able to use. Every time I call them I get different answers, some tell me they're working on my issue, some tell me they can't do anything about it and some tell me someone will reach out to me soon. I would give -5 stars if I could!

The Covid-19 pandemic made it unreasonable for my wife to take her December trip home to Newfoundland. We called to see if we could get a date change. The contact person was extremely helpful. She checked options and came back with something that met our needs with a very reasonable additional charge. Her professionalism, her tone and her effort to help was a delight. Thanks you.

If you could give a zero star review for this company, that still wouldn’t be close to reflecting their service. It is now nearing on HALF A YEAR past when my flight was canceled and I was notified that I would receive a refund of which I have not received and still have no information on when/why/ and if I will ever receive it. I’ve sent emails back and forth with no straight answers. The only way I was able to get in contact with someone was by writing a bad review and having them contact me to take it down.

I booked flights from Dallas, Texas to Greenville, MS round trip for my son and brother. On their return date, CheapOair CALLED me and said my 5pm flight return had been changed to 8pm. After we arrived to the airport, it had been changed again to 10:50 pm. I was on the phone with them for hours... Literally... I talked to four people.. I would be on hold so long that I would hang up, and as soon as I would hang up they would send me an email saying they tried to reach me to resolve this matter, and if I needed additional assistance to give them a call..

I had an emergency trip for family work come up & needed to fly out of nearby airport. I confirmed wrong city & at 1230am just 4 hrs before the flight, Whitney via live chat had my flight rebooted & me back to get couple hrs sleep. Can't even express the concern & awesomeness of this company. I have used them for yrs & will continue!

I booked a flight to India through CheapOair (“Cheapo”) on 1/5/20. CheapOair booking number is ** and airline confirmation is **. Flight 6034 (KLM) was from Detroit Wayne, Michigan on 5/28/20 to New Delhi IGI, India. Return was from flight 878 (KLM) from Mumbai, India on 6/13/20 to Detroit Wayne, Michigan. I paid Cheapo a total of $1,086.46 for this round-trip. My flight was cancelled due to COVID19 and as soon as I found out in March 2020, I called Cheapo and KLM to inquire about the next steps and to obtain a refund. I have called Cheapo since March 2020 to obtain a refund as my flight was cancelled.

CheapOair had $341 from my April cancellation and when I rescheduled using a cheapoair representative, the total price came to $527. This is odd considering flights are running about half the price they were 3-4 months ago. I feel like I was taken advantage of this time. Ronny, the representative, was very nice though.

My flight to Turkey was cancelled by Turkish airline couple of times and each time the Cheapo Air's agent was working hard to find a flight for me with no extra charge. They were spending too much time. They are knowledgeable, helpful, patience, kind, thoughtful and hard worker. I had my best customer service experience with Cheapo Airs' agents. The prices are great too. I would recommend Cheapo Air for anybody's next flight. Keep up the good work.

Not everyone is at ease with the internet. Also, working from a phone is difficult. Thank you.

This is by far the worst booking experience I have ever had. A complete and total failure on the part of CheapOAir which resulted in days of stress, frustration and money lost by me. Which CheapOAir made no effort in compensation in the matter. A complete and utter disaster! I’m a contractor that works overseas. I have to go through Dubai to get to my final destination. Due to the COVID situation, I had to be quarantined in a hotel for two weeks in Dubai before I could continue to my job site. The company I work for had set up arrangements to have a hotel room for me starting on the 17th of July at a cost to the company of $3,500. As a result, I had to be in Dubai on the night of the 16th. If I didn’t make it there on the night of the 16th, I faced losing my job and had to pay back the company the $3,500.

I had to cancel a Sept. flight due to my conference being postponed until June of 2021; I had two flights I had to reschedule for next June and I kind of feel it was price gouging at 183.00 at reservation!! I realize it's not your fault my conference was cancelled due to Covid-19, but it certainly isn't my fault either. Due to this I will never use Cheapoair.com again.

They sold a international ticket for me, the airline canceled the flight, but Cheapoair don’t return my emails, I have been ignored. I never received any refund or credit. I feel like I’m been scammed!

The gentleman that I talked to was very helpful. I was excepting a difficult time he made my transaction fast and easy. I had a ticket that was postponed due to COVID-19. Thought I lost it as I didn’t hear one way or another. He found it and helped me with a new flight plan.

My customer service representative was Kelton. He was very patient, thorough and attentive. He repeated the itinerary to me several times to make sure that I understood. He called me back when he said he would to update me on the status of my booking and provided me with my confirmation number. He explained the cost of the fees that I had to pay (the difference in fare price) and what they were. He explained the process clearly. In all I’m very happy with the service that was provided. In spite of the current challenges, I feel that the service was not sacrificed. It was hard to hear him at times because of the static, I figured that he probably was working from home like everyone else. That’s my only complaint, but it’s doesn’t affect my overall satisfaction for the great service that I received. Thank you to all of the representatives who work really hard for us.

Bruno was awesome, I will definitely use Cheapoair again. Bruno saved me some money by explaining the promos to me, no one else explain about any discounts that could be used. I love Cheapoair and will use them in the future.

CheapOair. Great service I have booked both online and by phone cause of slow internet service in my home. I would highly recommend Cheap O Air. My agent stopped at nothing to find me the best price and times available. My experience has always been a very pleasant one.

I enjoyed the convenience of their service. When I needed to change my departure date, customer service bent over backwards to make sure my needs were met. They made everything go smoothly. I appreciate their help. I fly from New England to Alaska very frequently. The check in process, getting my boarding passes and all that was quick and convenient. The connection flights were perfectly timed, where I didn't feel rushed, but wasn't sitting around some strange airport for a long duration. The flights themselves were fast and friendly. As far as having CheapO Air handle my travels, I will happily continue to give them my business.

My nephew was getting married 6/2020 - COVID stopped the wedding and it was postponed to Sept. 2020 and now 6/2021. I started with $818 in cost with 2 plane fares and a car; changed to Sept. additional $104 now additional $346. Total cost $1268! Not happy! Each time I reschedules costed more and more money!! Service was great but cost ridiculous!!

I have made 2 bookings in the last 4 months. Both bookings and flights were affected by the pandemic. One booking for my niece (which I paid for) last March from Dubai to Manila and Manila to Dubai had the return flight canceled. The other booking for September from Dubai to Manila, Manila to Vancouver, then return Vancouver to Manila to Dubai were all canceled.

We booked travel through the Cheapskates for Austrian Airlines June 29 from Budapest Hungary to Split Croatia going thru Vienna. Return July 5 from Split to Munich. Due to the covid 19, our older age and Americans prevented from traveling to Europe, we canceled our trip and asked for a refund. We then began getting the runaround; CheapOair advised us to call Austrian Airlines; Austrian Airlines advised us that since we purchased our tickets through CheapOair we had to take this matter up with them. CheapOair said they wouldn't give us a refund, but a credit to be used by April 30, 2021. That's insane!!!; since I'm not sure when we will be able to travel to Europe. These are not normal times canceling flights. As far as I'm concerned Cheapskate Air robbed me of $1023.00. They are unfriendly and terrible to deal with.

I tried to book online and had trouble so I called the customer service line. A wonderful rep named Nixon ** answered the phone and proceeded to help me with my flight! Nixon did a wonderful job, I got the flights I wanted and we had a wonderful conversation. I really appreciated his knowledge and I am happy to say he is one of the best Customer Service Reps I have interacted with!

I will never do business with this lame excuse for a company again. I tried to be patient in these unprecedented times but at a certain point, the company needs to step up and act responsibly. They never did. I have been trying since March to get a refund for flights from LA to Tokyo on Singapore Airlines. With the cancellation of the Olympics, raging pandemic, lack of comfort with flying, there was no way we were planning to travel. Over the course of at least 10 calls, I have been trying to get the $ refunded. Each call averaged more than 60 mins with the vast majority of the time being on hold prior to speaking to a representative!!!

My flight was cancelled during COVID. However, I had cancelled it days prior to it being cancelled by the airline and CheapOair charged me a $35 cancellation fee and will only give me flight credit along with credit for my baggage fee. After multiple attempts they are being completely inflexible and I will never go through them again.

I had a trip planned to AZ in one month, to visit old friends. Sun City is primarily persons 50 or older, friends are older than that. However, they are into the masks and I will not wear one as I do not have the virus but I do have COPD and breathing with masks is not healthy for me, plus I think requiring them if you're not ill is illegal. I felt rather than go out there and face people who are convinced the mask is good or put my friends in an awkward position I would delay my trip till this blows over. When I phoned to see if my trip could be postponed I spoke with Miko. Miko was very polite, very helpful and a total pleasure to deal with. I was very happy with the results of the call and extremely pleased with the service I received from Miko.

The above booking number is just one of many that I have been assigned as I have made a myriad of reservations for self and family. I have always been treated with the utmost respect, and provided with professional service unmatched by any other travel assisting company. I, also, have been able to secure two agents that try their best to present me with fares and accommodations that I am rarely offered by any other agency. When I compare prices with other companies CheapOair cannot be beat and will match, dollar for dollar any other company price. Thank you for asking me to speak.

I booked two business class tickets to Copenhagen on SAS on 1/24/20 (last four digits of booking number are 2469) to depart on 4/26/20. The flight was cancelled by the airline in early April. I have made MANY attempts to get a refund of $8,868 with no luck. I keep getting an automatic response that "refund in progress". I even sent an overnight letter to the CEO demanding a refund and still no response. My friend who was on the same flight but booked direct through SAS got a refund from the airline in 14 days! CheapOair has had my money for almost 5 months and still nothing! Terrible customer service and I will never use them again!!

Customer service was prompt, knowledgeable and extremely helpful re-booking my cancelled flights... The waiting time to reach your agent was quite reasonable (compared to the cancellation encounter, which took more than 4 hours).

Haven't completed trip. Gave us a 25.5 layover in South Korea which would have had us 14 days in quarantined. They changed the ticket 3 times and is still not completed and made us book an additional ticket from Boston to New York. 7 days on hold. This started in April and this is July 15th and trip supposed to be August 5. Still not confirmed. Promised supervisor will call me 3 Days In A Row. Truth is they have no tickets just false promises. $1600 lost 2 weeks to be at destination. Disabled, retired and tired of their unprofessional crap.

The agent that dealt with me was courteous and patient. He was very helpful. I had decided I was not going to use your agency again but because of his kind way of dealing with me I have changed my mind.

Very bad experience, my tickets was canceled in my return flight. I tried to call them. I stay on the phone over 5 hours. At the end they reply they said I can refund my tickets and they will deduct agency fees about 400$. When I refused they said supervisor will call within 24 hrs and now it's about 4 days without any response.

Booked a flight on Cheapoair with Singapore airline as the carrier. A week ahead from the flight received an email directly from Singapore airline says I cannot get aboard due to the travel ban. Contact with the CheapOair customer service for a refund and the answer is NO. Checked with the Singapore airline, for my situation, the answer should be YES. But where is that $1000 goes? If you booked ticket on CheapOair, crossing your fingers for the flight won't have any problem occur. Otherwise these "travel experts" will chew your bones out. :) Also did I mention they will have the most inpatient customer services if you want a refund?

Your Travel Agent gave great service and are very pleasant and made me feel Valued. I remain appreciative. Your detailed knowledge about luggage, seating, and flight made my booking so much more easier. I have arrived at my travel destination and having a great time. Thanks for all you do. I will share my great customer service experience with everyone!

With the help of Parrish, in New Delhi, he was able to transfer our Air Canada tickets to Aus/NZ from Oct 2020 to Feb 2021. However, even with the COVID going on, he had to charge an additional fee (which hopefully will be reduced). Air Canada had been paid in full, and it still doesn't seem fair that we had to pay additional fees to change the timing of trip. People from the US cannot even go to Canada now, much less Aus/NZ due to COVID-19. I hope Parrish continues to seek a fee return for us. He is patient, friendly and very helpful.

I am very pleased with the customer service!! The booking for the flight was very successful and I did call the next day for some information and the young lady was very helpful and respectful! Thanks again and for sure I would refer friends and family to your business.

Mr. ** was very helpful in booking a round trip flight for my minor granddaughters from Las Vegas to Detroit. He was able to find the cheapest flight for the days that I wanted. I appreciate this help. I would recommend CheapOair.com to other people.

Good service. Pleasant staff. Although I would like a copy of ticket like I first received with the change of date. I don’t like the way the change shows on your letter. Maybe It is because I would rather see the whole ticket write out. I would like one showing the date as August 26. Thank you.

Hello, I am just letting you, the booking I made from Cheapoir is my first and last booking ever in my life. Neither you guys gave me refund not I can use that credit for anything. This just pissed me off and let me regret Why I have every used your services in my life. I wanted to book domestic flight and what kind of policies if I do not use whole amount at a time then what a poor person will get that my money which I spent in your business. So frustrating customer service first thing, secondly so frustrating services.

Unless you are fine with just flying straight there and have no problems in between you are okay. If you have any problems, even WEEKS before your flight leaves, they will not help you. I will never use them or Spirit again. I have never had any issues with Allegiant.

I needed to reschedule and change my return flight for a later date due to the Covid situation and the issue was resolved in a very good and competent way. The only problem was the very long wait to get to a customer service representative and the accent they had was very heavy and sometimes difficult to understand. But they were very helpful overall!

I have an American Airline flight reservation through Cheapoair from July 2nd to July 9th, I got a call from the hotel saying that the beach gonna be closed in these dates, so I called cheapoair to cancel they charged me 70$ cancellation fee plus 156$ changing fee, I called American Airlines. They told me they waived any charges for cancellation or changing due to the covid. That's when I realized that cheapoair is a fraud.

I had a great experience with one of the phone agents who helped me to rebook a new flight quickly. He was respectful and made the rebooking easy and hassle free. He made the rebooking possible in less than 30 minutes. His help was greatly appreciated. Thank you!

I was trying to book a flight for my daughter (a minor) to go to visit family for a week by herself and then I am flying out later to then have us fly back together. The online website did not give flight numbers and I wanted to book the tickets for us to come back together. The customer service representative was very helpful to provide help to set up the tickets and return flights. I am thankful.

I had to change my time for when leaving Florida and the lady in the phone was nice and polite. She didn’t hang up too. The information was emailed and I received it....I have been booking for Cheapoair and I never had a problem with this agency. Very nice people.

I want to say that I am very grateful for the help that the agent Tyron gave me as we were on the phone for nearly two hours as my card kept getting declined. He was so patient despite everything and very helpful.

I had a terrible experience with Cheapoair. I thought I was saving mine but I didn’t! I had to cancel my trip to Rome due to COVID-19. First of all, it was forever to get through to even cancel my plans. Then they didn’t want to refund my money, they only offered a voucher. When I got angry, they finally refunded my money. They also took $500 too. I had insurance which was a TOTAL rip-off. The $500 was for insurance and their fees! I could see if I had to cancel the fees but it was because of Coronavirus and my flights were canceled anyway. I had no control over that! I would not recommend booking with them at all and took my name off all their mail lists. Good luck if you book with them and need a refund. Better not do it unless there is a vaccination or cure for COVID and there are no more pandemics!!

I decided to book with CheapOair for the first time earlier this year (deviating from my usual booking pattern, which is to book directly with the airline) for not only less expensive tickets but for what I was hoping would be a hassle free, normal experience. Given the current social/civil situation happening in our country and neighborhoods for the past few months, was hoping to be able to achieve some sort of satisfaction when booking a trip to escape it all. This was not the case at all.

Ms. ** was most helpful, effective and empathetic in getting the rebooking done. As I am in a role of caregiver to my partner - who needs medical attention asap - I needed good work in a complicated itinerary. That's just what she offered.

Super Service and professional service also no long waiting. So far I'm very pleased with the everything. JUST KEEP UP THE EXCELLENT CUSTOMER SERVICE. Every Companies do services to get money but not satisfactory. The competition is tough but You are doing very good.

I work in Iraq as a translator with the American army and coalition forces, and I bought a return ticket from CheapOair on February 3, 2020 to go home for my vacation to the United States and the travel date was on February 28, 2020 and return on March 19 2020. Booking number ** and I traveled home. On the 14th of March, I received an email from the company informing me that there is a change in the date of my return trip, and they asked me to follow up on my email updates (attached photo 1). After a long wait, I sent an email to the company to inquire about the re-scheduling my return, and they answered me to acknowledge receiving my email and it was under No. (**) as in Attachment 2.

THEY HAVE THE WORST CUSTOMER SERVICE NOT ONLY DURING VIRUS BUT FOREVER. USE call centers in India and volume is so low with accent. If you never have to change anything and if you find it cheaper there ok but if you have to change fees are more than what airlines charge. I have been a platinum member and this time they lost me for good. Never again.

This is not a first time for me purchasing ticket from CheapOair. The agents usually very patient and professional. It was a long time to look for all the tickets, and all the destinations. Hope, it will work out well in real flights. I am happy to work with you!

Due to Covid my flights got cancelled by the airlines. I was supposed to leave the country and arrive on Fiji soil. Unfortunately, the boarders are closed at time of departure, leaving the airlines to cancel the flights. I called Cheapoair several times and got wrong information, got hung up on twice, was directed to the airlines directly which was also not accurate. Because the airlines cancelled, my expectations are to receive a full refund. They sent me an email with a voucher for less than $700 of the cost of the ticket. I'm still trying to call and resolve this and am absolutely not getting anywhere. I will continue to write negative reviews until this is professionally resolved. This is unacceptable and I will never book with Cheapoair again!!!

Dealing with Cheapoair during Covid-19 has been terrible. I had an International flight booked for June 5, 2020 which was cancelled May 29, 2020 by the airline. I contacted Cheapoair the next day to reschedule my flight. They said no flights was available. I should call the airline myself. The airline confirmed June 20 was available and said Cheapoair needs to reissue the ticket. Every time I contacted Cheapoair, I was on hold for 1 hour before someone picked up, then transferred to someone else, then put on hold for another hour before I could speak to someone.

I have been really happy with how helpful the agents have been. I had to make few changes to my flight and they have always been very helpful and professional. I will recommend CheapOair to my family and friends. They always provide the best customer service.

I was sold a 1250 ticket on the 16th For the 18th. I was told 4 or 5 times there would be no problems flying to Amsterdam. When I tried to check in. I was told no one is allowed to fly. Unless medical or emergency personnel. And I was sent home. I paid 80 for flight insurance. It was not honored. I called for my refund before the flight left Detroit. I got charged 50 dollars for a refund. No insurance, no apologies. This cost me 300 dollars.

I bought a ticket that was included 6 flights through Cheapoair.com for oversea. After 5 days that I was getting my stuff ready for my trip, they cancelled one of my flights (second flight) and so I couldn't use that ticket. Then they charged me 74.95$. I tried to call them for 5 days and I was on the line for hours. Finally, they answered me. I asked the guy on the phone (Belly or Berry I think) why they did charge me since they cancelled the flight not me and it's not my fault but he just repeated something from their forms I think. They ruined all of my plan and all of the time I did shopping and wasted my time and money.

I had booked a fight last Oct and was going to my sister wedding in New York. Well COVID-19 happen and the fight was cancel. I just got off the phone with CheapoAir and was told to give them a few days. Lets see what happens I will keep you posted.

I booked a fight back in Oct 2019 to go to my sister wedding. Well the Coronavirus came and JetBlue cancel the fight. I call JetBlue and they refunded CheapoAir all the money for the fight and I was told I would be getting my money back. Well it's as be 3 weeks since JetBlue refunded CheapoAir the money and I have not gotten any think back from them as of yet. I cannot fly due to my health and work and besides the wedding is off. Can someone please tell me where to go from here.

I made my reservations online & the departing flight time was incorrect so I immediately called to get that corrected. The gentleman who assisted me was very knowledgeable & helpful in getting the situation corrected. I look forward to using your company for future flights.

I had to cancel my trip due to coronavirus. They charged me $70 to do this. You can't get anyone on the phone, you wait on hold for an hour then they get on the line and hang up on you. None of them speak English. I finally got through online to someone who said they would refund me my $70 and the money I paid for preferred seating and preferred customer service. That was in April, my card has still not been refunded in June. Do yourself a favor and just book through the airline, this company is a ripoff.

Horrible!! 1st waited 1 1/2 HOURS on hold!!! 2nd: NO SATISFACTION! They said they couldn’t refund! 3rd: After CheapOair I called United myself. They picked up the phone right away and gave me FULL REFUND... this process took 5 mins. 4th: I will NEVER BOOK WITH CHEAPOAIR again!! Although I’m a Platinum Member I fly EVERY 3 weeks. Nice knowing you. I WILL PASS ON YOUR GREAT SERVICE TO ALL MY CONTACTS! ;-((

Great customer service, thanks for everything, I will always use CheapOair if the same price as others. Made reservation with no problems and cancelled with no problems, very helpful customer service, Eusebios was a great help. We had to cancel the flight because our cousin wedding was cancelled. Like I said cancellation no problems.

Booked a trip, three flights total on two different days. The airline- Bangkok Air cancelled the first two flights, leaving the third flight rescheduled. Three weeks we have been trying to get our money back for the two cancelled flights. Getting the runaround with CheapOair. Finally got a credit, of unknown amount. (We paid $700). We were able to cancel the unusable remaining flight, which CheapOair charged me an additional 70$ to do. Said it was because we were cancelling our booking. No refund for the airline cancelling flights. Should have just not cancelled the remaining one and saved myself another 70$ being robbed of. Saddened and sickened at how we have been treated. Was supposed to be a 25th anniversary trip for us/we are both ICU nurses working on the frontline.

I have tried for months now to try and reach CheapOair. My trip was canceled due to COVID but they won't refund my money or get back to me. They dont have any way online to cancel your trip. I even purchased the travel protection. You have to submit an email to request cancellation but then they never get back to you. I have emailed, tried to chat with their customer service online, called, etc. I have called numerous times and after being on hold for an hour the line just hangs up on me. I tried chatting online with them and it never connects me to anyone. I have also emailed at least 6 times and never get a response from anyone. The airline said they would cancel my trip but CheapOair hasn't done anything about it. I am extremely unhappy and do not recommend using them for any bookings. Horrible customer service and horrible website to not be able to do simple things like this on your own.

They gave me a different flight that has me arriving a day late, with a 16 hour layover. No doubt so they can make more money with a cheaper flight. When I called them to get it fixed, they said it was my fault and that they couldn't help me. Furthermore, I was on hold for 1 hour then the phone just said the number wasn't in service and hung up. So I called back but this time I select the option to book a flight, and I had no wait whatsoever. I had to scam them just to be able to get them on the phone. Just call the airport to book. That's what I'm doing from now on.

Although we had to cancel our flights due to COVID-19, the customer service representative was excellent and presented us with all of our options. It made the fact that we had to cancel our vacation less painful and stressful. We had just gotten off of the phone with someone from Disney World and they were extremely unpleasant and not comforting at all. CheapOair provided a much better experience!

Trying to change trip. I called Sun. AM forgot his name. Was on phone long time with him. At the last he disconnected me. I had been on hold for a long time. I called back later in day got Amon very good. You need more like him.

I tried using their website guidance twice, leaving my callback number as instructed. Never happened. All the numbers I called directed me to look on the website, which had already failed me. Finally dug up a number not on their website with led to a fruitless two hours on the phone, including being transferred to another person, put on hold for an hour, and then disconnected. They had my phone number, which they verified when I finally reached a live person, but no one ever called me. Their customer service philosophy seems to be ignore the customers so they will go away. I will not be back.

Haskell was very good and patient, since I had to book six people, it took about one hour. Then next day I had to update the flight and Samuel help me, and everything went well also. It was difficult and lengthy to find a reasonable price as we wanted to leave early afternoon and return also early afternoon.

I booked tickets through Cheapoair and the hidden fees were so high. The tickets were 660.72, including the taxes, and I was charged 878.72 by cheapoair for agency fees and seat reservation. I will never use their site anymore.

Updated 31 minutes ago. Make a claim and ask for full refund… Make a claim and ask for full refund for 2 bookings ** and **. I was planning to go to Cancun with my group friends. I checked on Cheapoair.com and selected all inclusive, romantic room and the bundle with airfare. I had paid $1146.01 for 2 people in booking (**), then I booked other booking for 2 of my friends (**) but something wrong with the website only showing the flight and cost me $767.58. I call cheapoair right away to find out why and no one helping me, keep sending me around and around. I have been waiting for 4 hours and get hung up by cheapoair. Then I have check on the email showing not all inclusive in there. I have checked with hotel and they said it’s not all inclusive either.

I bought in January 2020 an Upper Class Virgin Atlantic ticket to Malta through CheapOair, which operates OneTravel, Last Minute Deals, as well as Travelong and Fareportal, which seem to be the mother company. Travel was supposed to be on March 12, 2020. Because of Covid-19 all international traveling from the US was stopped. When I tried to cancel, they suggested a penalty or if I rebook on the same date in the following month, no penalty. I rebooked for April 12, 2020. Malta closed all entry to its country on March 13, 2020. I called and emailed the travel agency. Finally, I received a confirmation of the cancellation. I was supposed to receive a full refund, excl. cancellation fee (traveling was to a Covid-19 affected European country). They asked for my choice of Credit or Refund. I opted for Refund. All this dated March 26, 2020. Until today, June 14, 2020, I did not receive my refund, or received an email or letter for explanation.

Purchased a ticket for my daughter to St Maarten pre corona virus through CheapOair. Tried calling for one week. Over 8 requests on their system for call backs and over 10 hour holding. They kept informing me of the date getting close for the trip. For a last minute attempt to cancel for a voucher or anything, I called American Airlines directly. I used the call back feature with AA. I received a call within 15 minutes. They informed me the flight had been canceled for some time and they would gladly give me a refund or voucher good until 12/31/2021. They also informed me that had I not contacted them the $800 could have gone back to Cheapoair. CheapOAir kept their full commission of course. You can do much better than these people.

Very helpful with my reservation. I had to redo it twice. Very patient and sympathetic. Customer service very good. The only issue was I had to pay 43 first time and 100 the second time to fix the ticket even though not my fault.

I received and email to call as there was a problem with my booking. I called twice and the system said it was too busy and hung up on me both times. So I went online. I was online for nearly 1 hour before I was able to talk to an agent. Then after talking and being transferred to someone else I was finally told to call the same number to resolve my issues. I tried and it hung up on my again. I don't know if I have a booking or not at this point.

The gentleman who helped me was super patient. His name was Felisma. He helped me get my flight to and from my home to Iowa and back. There is a fair amount of initial paperwork to fill out. Felisma made sure there will be a wheelchair to assist me. The price and times to fly are outstanding. I will recommend to family and friends. Thank you for your help.

Unfortunately, due to pandemic, we had to cancel our travel arrangements. We've been trying to get in touch with Cheapoair since, 3/16/2020, by phone, online, etc., without any success. We finally got in touch with our credit card company and started a dispute, still in progress, going on 2 months. We are aware that we are not the only people that are going through, and can certainly understand that they are most likely overwhelmed with number of people who have had to change their travel arrangements. However, the lack of availability to have someone from Cheapoair to reach out and return a call for 3 months is unacceptable. We used them for years, but this will be certainly the last.

Just want to say thanks to the person I talked to when I rescheduled my flight. She was so helpful and friendly. Every time I called CheapOair the persons I've talked to were so helpful. Thanks and would highly recommend you.

Overall, I am happy, and have been happy in the past, with service from CheapOair. My last exchange, however, I was a bit disappointed because after explicitly advising I wanted no extra fees or services, aside from trip protection, I find that I've been charged a $9.95 baggage protection fee on my email confirmation. I then had to call back and speak to a representative who advised me fee was non-refundable. I had to insist on getting a refund, due to the fact that I explicitly advised prior representation that I declined all other fees. It was a bit of a battle, but I finally got my refund. I would advise that CheapoAir be more transparent with customer at time of making reservation about ALL fees being charged so there are no surprises when get email confirmation.

I rescheduled my family's flight after the initial COVID outbreak ruined our plans. We had to pay a fee to reschedule. Now they want to change that flight with an extra lay over and a flight time that was expected to be 6 hours would be 10 hours. I have tried to call and their automated service just hangs up on you. I have been waiting for a chat for over 6 hours and the cue has not moved in over an hour. But if I want to schedule a new flight someone will call me back. I will never use their services again.

The person who helped me was very knowledgeable and detailed. He made sure everything was complete, correct and sent me my itinerary immediately. He helped me with the time I wanted and the dates. He convinced me my flight to Dallas is next to the flight to San Antonio.

I have recently purchased tickets from Auckland to Wanganui via CheapOair. This company was on top of the searching results on Google and they claim they are offering the cheapest air tickets whereas their prices are $10 higher than the prices from the airline website. However, they also charged me $30 NZD on top of the $10 for service fees. Which means I paid $40 more than if I've purchased the tickets from the airline website. I have tried to contact them to resolve the issue and no reply from them at all. The charge of the $30 was hidden in the booking. (I didn't know until I see the charge on my Credit Card) At the same time, they try to sell you other services like accommodation and travel insurance etc. Don't use CheapOair to book your tickets from the airline website! They are scammer.

Your agent Charleston was very polite and tried his best but a couple of flights still need to refunded due to Airline canceled my flights. The time I had to wait on the phone was excessive. ** Eurowings. ** Ryanair Ltd.

I has a great lady help me with my reservation. She was very helpful and knowledgeable. I have used CheapOAir before and have always had great service. I would highly recommend CheapOAir to others to use. Fares are great and great service.

The lady I talked about my flight to be moved was super extraordinary woman. She gave me the complete details that I need and helped me as well in clarifying my questions. She is really awesome unlike others that they will just dropped my call. Though I waited for an hour and I understand that no question at all is worth 'coz I got what I want. Keep up the good work Ma’am!

They got back to me this evening when the phone line that was very vague I could barely hear it, but she was able to cancel my reservation and credit my account. It only took about two more hours of hold time on the phone and possibly this review. Thank you CheapOair!

Back in December my wife and I booked a trip on American Airlines to Grand Cayman with CheapOAir. We have used them on other occasions and not had any issues. The flights were to leave Boston on Apr. 18 and return Apr 25th. As the Corona Virus situation struck Grand Cayman closed its airport in March. Knowing that the flights would be canceled and wanting a refund not a credit we followed the instructions on CheapOAir website, and the advice explained in a television presentation by the Dept of Transportation and waited until the flights were actually canceled by the airline before asking for a refund through CheapOair.

Be careful when buying with CheapOAir. The booking system is ok and everything is quick up to the point where they have taken your money. I bought a flight ticket through them because my company provided a discount as part of our benefits. Bought the ticket pretty easily and they also suggest some good options for insurance/hotels etc...

I needed to change my return flight and it was done with ease. Would have loved to keep my original price, instead of paying more; however, the representative did look and wasn’t able to provide me with the same price.

I had to cancel a flight on a trip. I was told initially I would get my full amount of $ 5113.75 back. But then a month later, I only received $4128.75 - I lost $500 because of the airline. I even have a screenshot of my $5113.75 I was going to receive. Had I known, I would have wanted a voucher. But CheapOAir did not contact me and now it is too late. Also, they were going to try to reverse it and were supposed to call me back after two days, but it has been a week and bow it is a done deal. They owe me $500 as far as I am concerned. Also, had to wait on hold for over one and a half hours and the agent I ended up with was rude. I did get a call back from his supervisor, but she is the one who was supposed to call me back and never did.

I had a confirmed paid round trip reservation. I received an email from CheapOair stating "your airline has changed your flight schedule because there isn't enough time between connecting flights. As your travel advisors, we strongly urge you to select and confirm the alternate flight(s) in the link below. You must act within 24 hours to avoid further delays or incur additional charges.". This email takes me to a page of new choices. The first being very similar to my existing reservation. I chose it.

CheapOair has a difficult process to cancel flights. I have been trying to cancel flight from Seoul to DFW. First of all it takes more than an hour to get hold on someone, then they say flight will be canceled with email confirmation but never process it. I even called the airline. They say they can't cancel from their end and I have to go through cheapoair.. dialing cheapoair daily for an hour wait has become part of my daily routine now. It's frustrating. All I want is flight cancellation to be processed.. This is a joke, that customers who are stuck abroad should go through this.

After waiting 55 min for an agent to pick up my call I had a wonderful experience with Martha. She was professional friendly knowledgeable and quickly booked my 2 flights. I have also used them in the past for international flights all went perfectly.

I am updating my one star review, because some finally got back to me with some answers after 2.5 months of trying to resolve my problem. I ended up not losing all my money, just the airline's non-refundable fee and the flight insurance fee (different company than CheapOair). I did receive airline credit for up to 24 months. I would have preferred a refund, but realize it is not always possible. The representative was very nice, courteous and professional. Cheapoair did make it right finally and I am satisfied with my dealings with them.

The agent who assisted me in changing my itinerary was excellent in every way. He found a better direct flight for me at minimal extra cost. He was knowledgable and courteous. I will never use CheapTickets again. You have real customer service. I will definitely recommend your service to friends.

I booked a flight through Cheapoair and had to cancel it due to Covid; this gave me credit to use in the future. Today I called to use that credit, after finding the correct flight on their website. When I called to book it I was quoted a price 60 dollars higher than the online listing. I provided the details of that online listing to ensure we were viewing the same flight. The agent explained that since I was using credit there were "additional taxes" to pay. Basically, Cheapoair made me pay more for using a credit than I would have paid were I a new customer. This is nothing more than a scam to ensure they get extra money. This is a shame; I've booked many flights through them in the past, but will not be booking through them again, nor will I send any additional business their way.

The customer service representative at CheapOAir named Joanna was great! What I like about her interaction with rebooking my flight from Sacramento, CA to Orlando, Fl was her patience and detail-oriented assistance. She found the flight suitable to my needs due to the COVID-19 pandemic. I could not ask for anything more...

Received a call from Curtis, a customer service rep. They were able to resolve my issue and promised a refund within "3 billing cycles". I had him put it in writing in case they're just blowing out hot air. In the meantime, I will update the 1 star to 3 stars until this refund comes thru. Thanks to Consumer Affairs and Curtis for reaching out.

Payments and schedule changed the waiting for almost hour, and I have to called at least four times to get a hold of a customer service which is very truly awful. After experienced long wait the customer service was very nice and helpful.

One call to rebook our return flight when there was flight changes and was able to book it. Although there were significant changes too in our rebooking due to COVID 19 pandemic we still find it is much easier to rebook a flight compared to a competitor who I have been constantly calling and sending email request to date. More than two have passed not even a single resolution was offered and the worst thing is, we are not even sure if we could get our refund to the return flight.

Updated on 11/17/2021: We're going to Australia to Melbourne flower show in 2020 but everything got canceled through Covid we got all rounds from everyone else involved in our holiday EXCEPT CheapOair. They would not answer their ph or emails would not work. Eventually got a hold of them and managed to get them to extend the tickets for 12 months and have had to go back for another extension which they allowed but this did not happen easily, believe me and this is the first and last time we would ever deal with them. Also asked if we could use tickets credit to travel somewhere else, their answer was NO.

My dad is in India stranded due to COVID. He was supposed to come back on March 23 but two days before the flight Air India canceled all its flights. I was notified of the the cancellation and I took immediate action to reschedule or get refund whichever option available. I filled out the Coronavirus related form for refund. In addition, I called customer service many times but each time I was put on hour long hold and call would disconnect after. When I chose "New Booking" option someone picked up but he said he is unable to help me and transferred me again to be on another hold until my call disconnects again. It's been about 2 months I haven't received any response for the form I filled and no one is picking up my call. My dad was supposed to travel with Air India Booking number **. I am very disappointed with the service.

I was notified by email our flights were canceled 3 times. I appreciate the timely notice of cancellation. When I tried to request a refund I was notified that we would lose over 421USD. CheapO told me that I would need to call Lufthansa which I did. I called Lufthansa and was told we were entitled to a full refund but since the ticket was purchased by CheapO Lufthansa could not process the refund. CheapO itself needed to contact Lufthansa Travel Agency Support to process the full refund but after waiting a few days the refund has not been processed. I called CheapO and they have not canceled the return part of this ticket and I had asked that the entire ticket be canceled and refunded but CheapO has not even begun the process.

Contacted CheapOair to change departure date and had no trouble in doing so. The representative I spoke with was very courteous and knowledgeable in making the change for me. I book all my flights through CheapO because of their pricing, services offered and their friendly customer service. So far, a great company to make all my flying arrangements!

Tried to rebook 4 days before and still tried 1 week after. No response from phone calls, email or online chat. On hold with customer service for one hour each day (that’s 11 days!!!) and another hour each day waiting in chat queue. I would end each day with an email, when I was able to leave one. So it’s now been 2 months and all I wanted to do was rebook in Sept. Now I’ve gone with another company and they still won’t refund any money, no credits, nothing and no one. Such a disgrace.

I have used a number of online booking tools and decided to give CheapOAir a try to book some European flights. The first surprise is that it is not very clear that CheapO charges you a $35 booking fee per ticket which is added onto your credit card as a separate charge. No other online booking tool I've utilized has done this. Secondly, when the COVID crises hit and the airline cancelled our flights, we were pushed back to CheapO to deal with it. It seems CheapO has disintegrated during the crises - their 1-800 number pushes you to a toll line, and the toll line tells you to deal with everything online.

I was so blown away with the service from Jusuf ** ex# **, and Phillip ** ex#**. Jusuf went above and beyond trying to find the best deal for my family, he is very professional, caring and above all with tons of patience. Phillip was very professional and patience as well. Both treated me like family, and that's a lot to say how good they are. Thanks for having great professional employees. I will be booking my flights from now on with these guys. Thanks, stay safe and God bless.

For the most part CheapOair did handle the situation the right way, by helping me save my payment from my old flight. It did take a long time for a reply back to me, but - the travel world has been turned "Upside-down". For the most part Customer Support did a very good job.

On 05/26/2020, I was contact by CheapOAir and he refund the service fee from CheapOAir and start the refund process with airline. I should get that refund in 30-60 business days after the airline approval. I am fine at this point.

Upon making the booking it took seconds for my money to be collected, and granted the world suffered a pandemic.. but the first communication was over three months ago... I have heard nothing since... pathetic service, no one mans the phones, same old story quick to take your money, but no reply to requests thereafter. I will not be using this service ever again, what's more.. I will be ensuring no one I know will use it as well. People work hard to save money and travel, this mob work hard at keeping your money and not providing any service for it. Very angry, disappointed, and filthy on these mob.

Reservations for air and rental car were made through CHEAPOAIR for travel to Edinburg Scotland from the United States on March 16-March 2, however; due to the Coronavirus pandemic, the flights where cancel the day of departure. Trying to contact CHEAPOAIR was impossible March 16 and when I finally reach a representative several weeks later I was either disconnected, or told that I would be contacted by a Cheapoair representative in the future (10, 14 days, two weeks,...). They request a $70 "cancellation fee" upfront before they said they would even attempt a refund.

I needed to change the length of my stay in Europe. The associate who helped me not only managed to do that but in the process reduced the times lost between flights and even got us much seats. Really really helpful. Thank you very much.

Our original returned flight is June 30 2020 from Manila to Los Angeles CA but because of Corona Virus 19 lockdown the EVA air canceled our flight and I was asked to rebooked. So I was to rebooked our returned flight to Oct 11 2020 however they charged me an additional fees of 280. 00 plus. This is why I am not satisfied with the kind of customer service I had on this issue. It was not my fault to changed our returned flight. It's because of pandemic and lockdown and I was forced to changed. I should not have to pay an additional fees. Please review the case and maybe I would not have to pay an extra fee. Thank you.

They cancel for me then offer others free cancels and refund but I do it by the books and won't honor my situation. I contact them and they try to honor me a refund. Then later decide they don't want to and offer me a $100 voucher from a $700 refund if I accept their policy. Bunch of money hungry conmans. Airline bailout".

I've had a great experience with CheapOair! My husband and I decided to change our trip in June due to COVID-19 and they made the change stress free for me. Highly recommend working with them. We did get the trip insurance, which is amazing since I never do that and then the pandemic hit, and I believe that helped to make this such an easy process. I really think CheapOair does their best to provide really great customer service even if you didn't have the right now. A lot of exceptions being made for the pandemic which is so appreciated!

I have been flying Boston to Naples for years. Always pleased with competitive pricing options and excellent telephone backup. Whenever an online issue or a question needed answering my calls were answered quickly with patience and friendly service. Personnel very patient and well informed. JA

CheapOair called and refunded the fee. I appreciated their quick response and their ability to address what happened.

This is a 2nd time we use your service. You have nice service to your plane. Smile, very polite and if you have a question the person answer it in nicely manner. Can't wait to go to Florida to see my grandson graduation.

I was trying to get 2 tickets from Vancouver to Istanbul. I found really good tickets for 2 and wanted purchased on Cheapoair. But somehow, it did not go through and someone from Cheapoair called me. I explained him that we were not able to layover in 2 cities in Europe because we did not have a Schengen visa. Also we said we wanted to get connected flights.

I purchased a flight with CheapOair and since realized that going directly to the Airline in most cases is always cheaper. To top it off, the Airline cancelled the Flight due to Covid19 and was offering full refund in the form of a Future Credit Or Refund. However, CheapoAir did not offer this. Instead, I got my refund back on the flight and then hit with a $70 Charge for not requesting a Cheapoair credit for a future booking. I don't understand how they think a $70 charge is warranted on a Flight Cancellation out of my Control and in times like these were Airlines are unable to operate, and the country has shut down it's borders. Bybass Cheapoair and book with the airlines directly. Most will even offer incentives for future bookings. Frontier offered me a 70,0000 mile credit or a full refund on that return flight.

CheapOair did a great job in booking me. Not my first time using them. I had to make a change and again it was great service. But by booking with them it seems they have taken liberties with my email. I have received a ton of emails from them. This is very annoying. I'm at the point where blocking them is a consideration.

I am a novice traveler. When searching for airfare to Orlando, I usually take the train, your website came up first. Your agent might have let me know that by going directly to the Frontier website I could get my ticket for less than $50. What a scam you have going. Why not be like the Santa in Miracle on 34th Street? He sent people to a rival dept. store and the customers loved the store for it. So for anyone reading this - GO TO THE AIRLINE WEBSITE FIRST! Plus I only changed the flight from morning to afternoon on the same day and was charged this huge change fee. Another scam!

I have been using Cheapo Air for years. The first time I needed assistant I couldn't get it. I text 4 times that I had to cancel a flight. 4 times they sent me a text message that they would call me back (They didn't). I finally got somebody on the phone that set it up so I could exchange tickets for another flight. (They didn't). 2 hours before Flight time I called American Airlines that I had no notification from Cheapoair that the trip was cancelled or set up for exchange tickets at a later date. Their flight insurance is as basically as bad as CheapOair. I don't even want to go there. Tickets were for $2780.00.

I purchased round trip ticket for my family of 3 for Jan & Feb 2020 travels. Due to COVID, there was a travel ban to our stop over. I asked to have our return rerouted, but agent said no reroutes available from the country we are in to our destination. So I asked refund instead, and book our return elsewhere. Agent said refund if up to 60 working days. I requested the refund Feb 4, 2020, made follow-ups, agents just said 60 working days and it is now May 18, 2020, still nothing. I recently made follow-up again and the reply states they just send the request to the refund team to check on the information. Worst booking ever and worst customer service, so hard to contact.

My flight canceled and I received an email to get my money back, however they refuse to give it back and it's only airline credit and I can't even use it. So please avoided this CheapOair because you will gonna be a victim like whatever happened to me. I promised them to call the authority and they will get my money back to my

Was extremely disappointed that I was charged twice for having to change travel plans due to the Corona Virus. I cannot believe that this is in any way necessary in response to the current situation. The change fees were as much as the original airfare.

I like this company from the day one that I know them but my last experience doesn't pleasure me at all because I was charged twice before get refunds process that is going to take many days. So now I dont know what to do because of the disagreement that this is going to causes me but is fine. Thanks for the service.

CHEAPOAIR ARE THIEVES. Due to Covid-19 the airline cancelled our flight. CheapOair refused to refund our ticket price, instead saying that it HAD to be held for future travel credit (which would expire before we would be able to fly again). They said the airline was the one dictating the policy. I called the airline directly and the airline said "No, through our policy you are entitled to a full refund". I called CheapOair back and told them this, even forwarded them the Refund Authorization from the Airline; they told me they would get back to me within 48 hours. One week later, I did not hear from them. I have called three times now, and they keep telling me that they don't know anything, but will look into it and call me back, but never call back. COMPLETE SCAM COMPANY. TOTAL BS!

CheapoAir is the worst low fare travel agency, period. They will take your money and won't give it back even if the airline cancels your flight. They will also put you on hold and will never come back to you. I was put on hold for an hour and fifteen minutes without so much as a peep and finally gave up. Pretty sure the fellow, Asheed, didn't want me to take the survey at the end of the call. I think their actions are fraudulent as they allow you to book flights, charge your credit card and the flight is cancelled the same day or the next day. CheapoAir will not refund the price of the tickets or their fees. That's fraud in my book and I intend to pursue it with the U.S. DOT. Everyone needs to avoid CheapoAir like the coronavirus...

I give this company 0 but had to give one star to move on.. I booked 3 flights From LA to Indiana. My sisters and I were going to drive to LA meet family, we have never met, and fly home. I booked my flights in late January to Fly out July 26th. I paid 826.56 for 3 flights. They make you give names of the flyers at the time. Once COVID19 hit we were waiting to see what would happen. One of my sisters are unable to go because she was laid off work and by the time she gets back to work she will not have vacation time to take. So as soon as I find out I call CheapOair. I have been on hold except to speak to 4 different people for no more than 30 min. I have made 4 phone calls and every phone call I have been hung up on.

This company gets you hooked with the low price, with all the addition fees they charge it is absolutely a rip-off!!! And, they charge a cancellation fee!!! Do not use them!!!! The people who worked with us were just doing their job, but, the company is a total rip off!

Flight dates change. This is a difficult time and hard to make good decisions and you have to make changes. This was third booking. Before I had 2. ** and ** with cancellation airline and after myself. Was not easy going to reach for help but I got and I’m very happy with the person who help me. Many thanks!!!

My wife's round trip ticket from FL to China 01/07/2020 went okay and we had purchased travel insurance for her. While in China she CheapOair called her and said, "Your flight is canceled." They said she needed to pay again for her flight back to the USA. She asked about her refund and was assured it would be refunded within 60 days. So she purchased another ticket and paid approximately $1000.00. After many frustrating calls to CheapoAir (many times the customer service rep would say, "Yes Mam let me transfer you," and then upon transfer the call would hang up. We know it was intentional. After approx 90 days my wife received $.01 refund and also in the letter said the insurance would pay nothing.

I am happy with the service and your customer service is great. The issue I have is you charging me $100 per traveler to change my flights due to the airlines cancelling my previous flights. Why should I be penalized for something out of my control. I have had to change many things on my upcoming trip due to this virus, but you are the only one to profit from it by charging me this ridiculous fee. That I am not happy about!!!!

I had received an email that I wasn't sure about. The airlines had canceled my flights. I called and Martha helped me with rebooking a new reservation. She also assisted me with making sure my niece was on my flight back here. Martha took all the time we needed to make the changes and explained everything. She was even nice enough to contact my niece and let her know about changes to the itinerary. I can't thank her enough! Martha was wonderful!! I would recommend using CheapOAir to anyone!

Added a car rental to this booking when originally made. Current situation resulted in that flight being delayed. Received email notification that flight was cancelled. Later rebooked flight. Noted that the car rental was shown as the original date and not revised to the new date. Called and told that the car reservation needed to be cancelled separately and as it had not, then Cheapoair could not help except to send an email, which I could not be copied on, to the car company and request a refund.

I had a very hard time getting to someone but after 3 days I got Clay to help me. He was very helpful and got me flights that are very satisfactory. I needed a nonstop flight. I do think your time to hold is excessive. The first day I waited an hour and finally hung up.

I booked flights with CheapOair in October 2019. Myself and my husband were due to fly to the UK on April 15, 2020, and return on May 3, 2020. I received, via email, notification from Cheapoair that my flights were cancelled and to complete the online form to apply for a voucher/refund. That was the last I heard. The 800 number is a recording only. Nobody has contacted us from the company. We are seniors and have worked hard for our after tax dollars. Our flights totalled approximately $1300 Cdn. Obviously they are overwhelmed with refund requests, and I do understand this. However, I have read reviews from travellers with travel dates way after ours receiving communication from the company and given refunds/vouchers. I just wish someone from the company would contact us and let us know what our options are. This is certainly a hard learned lesson from us.

Elsia was so helpful. She got me a tremendous deal even better than the online price and with shorter travel time. She made the process so easy and we are very happy with the service. We have used CheapOAir in the past and have always been happy but this was a great experience. I would recommend it to anyone who likes saving money and traveling.

I booked a ticket in February. I canceled my ticket due to covid-19. They sent me a email that my ticket was successfully canceled and have processed refund but I didn't get a thing yet. And it just says process and you can't get in contact with no one. Do not book from CheapOair. Oh and they took $315 out of my flight ticket. They charge me extra fees for canceling my ticket. The worse company.

I booked my tickets for three separate bookings due to multiple family members traveling for a graduation in March. Due to the pandemic I was asked in April by CheapOair to change my booking time to a later time on all three separate bookings or I would risk losing my flight as well as no refund if they cannot find a flight that meets our needs. I honored their request. Then we were notified that the graduation was postponed to July. I called on several occasions and tried to get through with long wait times, I emailed as requested online. No response and then was able to get through on an online chat a week later. I spoke to Christopher who informed me that I couldn't make changes to my booking as I used my free coronaviruis cancellation back in March and when I informed him that this was not per my request he then informed that I would have to wait to see if the airlines would cancel my flight as there was nothing he could do.

CheapOair doesn't refund money normally but when all international air travel was cancelled they contacted me about my flight to the Philippines. They said in order for me to get my refund from United Airlines I had to pay CheapOair $140.00. They didn't reimburse me any of the money I paid them for select seating, (over $300.00) and charged me the $140.00 on top of that. I think United was reimbursing ticket funds regardless and CheapOair took advantage of the Covid 19 shut down to make more money. I think a class action should be started because of this gross behavior.

I'm changing my rating from 1 stars to 5. I wanted to thank everyone at Cheapoair and Affirm for assisting me with my refund. It wasn't anyone's fault, it was a matter of a wait game with all the stuff going on right now. I finally received my refund so thanks again!

Received email for refund processing. Still waiting 3 weeks later with nothing. Made a flight with my girlfriend and friend to go to japan on 5/14 but no response for a refund at all!! Even bought the seats and insurance but it's no good.. Spent $3000 just to hear nothing???

I originally booked round trip tickets to go to my brother's wedding. I booked online and when I got my itinerary I realized it didn't charge me for everything it should have so I called. I waited 3 hours before I talked to someone. When I got on the phone (keep in mind it was my first time purchasing tickets) the lady had me convinced I needed all this extra stuff so I ended up paying way more money than needed to come and figure out I didn't need to spend that.

I have repeatedly used CheapOair for years, but I swear this was the last time to book flight from them. The experience has been awful and the problem has not been resolved yet. I have booked international flight for early April through CheapOair on Feb 19, and realised that I wouldn't be able to travel due to the pandemic, so decided to cancel from their corona cancellation request form, but never received anything, even after multiple attempts.