CheapOair Reviews

The above booking number is just one of many that I have been assigned as I have made a myriad of reservations for self and family. I have always been treated with the utmost respect, and provided with professional service unmatched by any other travel assisting company. I, also, have been able to secure two agents that try their best to present me with fares and accommodations that I am rarely offered by any other agency. When I compare prices with other companies CheapOair cannot be beat and will match, dollar for dollar any other company price. Thank you for asking me to speak.

I booked two business class tickets to Copenhagen on SAS on 1/24/20 (last four digits of booking number are 2469) to depart on 4/26/20. The flight was cancelled by the airline in early April. I have made MANY attempts to get a refund of $8,868 with no luck. I keep getting an automatic response that "refund in progress". I even sent an overnight letter to the CEO demanding a refund and still no response. My friend who was on the same flight but booked direct through SAS got a refund from the airline in 14 days! CheapOair has had my money for almost 5 months and still nothing! Terrible customer service and I will never use them again!!

Customer service was prompt, knowledgeable and extremely helpful re-booking my cancelled flights... The waiting time to reach your agent was quite reasonable (compared to the cancellation encounter, which took more than 4 hours).

Haven't completed trip. Gave us a 25.5 layover in South Korea which would have had us 14 days in quarantined. They changed the ticket 3 times and is still not completed and made us book an additional ticket from Boston to New York. 7 days on hold. This started in April and this is July 15th and trip supposed to be August 5. Still not confirmed. Promised supervisor will call me 3 Days In A Row. Truth is they have no tickets just false promises. $1600 lost 2 weeks to be at destination. Disabled, retired and tired of their unprofessional crap.

The agent that dealt with me was courteous and patient. He was very helpful. I had decided I was not going to use your agency again but because of his kind way of dealing with me I have changed my mind.

Very bad experience, my tickets was canceled in my return flight. I tried to call them. I stay on the phone over 5 hours. At the end they reply they said I can refund my tickets and they will deduct agency fees about 400$. When I refused they said supervisor will call within 24 hrs and now it's about 4 days without any response.

Booked a flight on Cheapoair with Singapore airline as the carrier. A week ahead from the flight received an email directly from Singapore airline says I cannot get aboard due to the travel ban. Contact with the CheapOair customer service for a refund and the answer is NO. Checked with the Singapore airline, for my situation, the answer should be YES. But where is that $1000 goes? If you booked ticket on CheapOair, crossing your fingers for the flight won't have any problem occur. Otherwise these "travel experts" will chew your bones out. :) Also did I mention they will have the most inpatient customer services if you want a refund?

Your Travel Agent gave great service and are very pleasant and made me feel Valued. I remain appreciative. Your detailed knowledge about luggage, seating, and flight made my booking so much more easier. I have arrived at my travel destination and having a great time. Thanks for all you do. I will share my great customer service experience with everyone!

With the help of Parrish, in New Delhi, he was able to transfer our Air Canada tickets to Aus/NZ from Oct 2020 to Feb 2021. However, even with the COVID going on, he had to charge an additional fee (which hopefully will be reduced). Air Canada had been paid in full, and it still doesn't seem fair that we had to pay additional fees to change the timing of trip. People from the US cannot even go to Canada now, much less Aus/NZ due to COVID-19. I hope Parrish continues to seek a fee return for us. He is patient, friendly and very helpful.

I am very pleased with the customer service!! The booking for the flight was very successful and I did call the next day for some information and the young lady was very helpful and respectful! Thanks again and for sure I would refer friends and family to your business.

Mr. ** was very helpful in booking a round trip flight for my minor granddaughters from Las Vegas to Detroit. He was able to find the cheapest flight for the days that I wanted. I appreciate this help. I would recommend CheapOair.com to other people.

Good service. Pleasant staff. Although I would like a copy of ticket like I first received with the change of date. I don’t like the way the change shows on your letter. Maybe It is because I would rather see the whole ticket write out. I would like one showing the date as August 26. Thank you.

Hello, I am just letting you, the booking I made from Cheapoir is my first and last booking ever in my life. Neither you guys gave me refund not I can use that credit for anything. This just pissed me off and let me regret Why I have every used your services in my life. I wanted to book domestic flight and what kind of policies if I do not use whole amount at a time then what a poor person will get that my money which I spent in your business. So frustrating customer service first thing, secondly so frustrating services.

Unless you are fine with just flying straight there and have no problems in between you are okay. If you have any problems, even WEEKS before your flight leaves, they will not help you. I will never use them or Spirit again. I have never had any issues with Allegiant.

I needed to reschedule and change my return flight for a later date due to the Covid situation and the issue was resolved in a very good and competent way. The only problem was the very long wait to get to a customer service representative and the accent they had was very heavy and sometimes difficult to understand. But they were very helpful overall!

I have an American Airline flight reservation through Cheapoair from July 2nd to July 9th, I got a call from the hotel saying that the beach gonna be closed in these dates, so I called cheapoair to cancel they charged me 70$ cancellation fee plus 156$ changing fee, I called American Airlines. They told me they waived any charges for cancellation or changing due to the covid. That's when I realized that cheapoair is a fraud.

I had a great experience with one of the phone agents who helped me to rebook a new flight quickly. He was respectful and made the rebooking easy and hassle free. He made the rebooking possible in less than 30 minutes. His help was greatly appreciated. Thank you!

I was trying to book a flight for my daughter (a minor) to go to visit family for a week by herself and then I am flying out later to then have us fly back together. The online website did not give flight numbers and I wanted to book the tickets for us to come back together. The customer service representative was very helpful to provide help to set up the tickets and return flights. I am thankful.

I had to change my time for when leaving Florida and the lady in the phone was nice and polite. She didn’t hang up too. The information was emailed and I received it....I have been booking for Cheapoair and I never had a problem with this agency. Very nice people.

I want to say that I am very grateful for the help that the agent Tyron gave me as we were on the phone for nearly two hours as my card kept getting declined. He was so patient despite everything and very helpful.

I had a terrible experience with Cheapoair. I thought I was saving mine but I didn’t! I had to cancel my trip to Rome due to COVID-19. First of all, it was forever to get through to even cancel my plans. Then they didn’t want to refund my money, they only offered a voucher. When I got angry, they finally refunded my money. They also took $500 too. I had insurance which was a TOTAL rip-off. The $500 was for insurance and their fees! I could see if I had to cancel the fees but it was because of Coronavirus and my flights were canceled anyway. I had no control over that! I would not recommend booking with them at all and took my name off all their mail lists. Good luck if you book with them and need a refund. Better not do it unless there is a vaccination or cure for COVID and there are no more pandemics!!

I decided to book with CheapOair for the first time earlier this year (deviating from my usual booking pattern, which is to book directly with the airline) for not only less expensive tickets but for what I was hoping would be a hassle free, normal experience. Given the current social/civil situation happening in our country and neighborhoods for the past few months, was hoping to be able to achieve some sort of satisfaction when booking a trip to escape it all. This was not the case at all.

Ms. ** was most helpful, effective and empathetic in getting the rebooking done. As I am in a role of caregiver to my partner - who needs medical attention asap - I needed good work in a complicated itinerary. That's just what she offered.

Super Service and professional service also no long waiting. So far I'm very pleased with the everything. JUST KEEP UP THE EXCELLENT CUSTOMER SERVICE. Every Companies do services to get money but not satisfactory. The competition is tough but You are doing very good.

I work in Iraq as a translator with the American army and coalition forces, and I bought a return ticket from CheapOair on February 3, 2020 to go home for my vacation to the United States and the travel date was on February 28, 2020 and return on March 19 2020. Booking number ** and I traveled home. On the 14th of March, I received an email from the company informing me that there is a change in the date of my return trip, and they asked me to follow up on my email updates (attached photo 1). After a long wait, I sent an email to the company to inquire about the re-scheduling my return, and they answered me to acknowledge receiving my email and it was under No. (**) as in Attachment 2.

THEY HAVE THE WORST CUSTOMER SERVICE NOT ONLY DURING VIRUS BUT FOREVER. USE call centers in India and volume is so low with accent. If you never have to change anything and if you find it cheaper there ok but if you have to change fees are more than what airlines charge. I have been a platinum member and this time they lost me for good. Never again.

This is not a first time for me purchasing ticket from CheapOair. The agents usually very patient and professional. It was a long time to look for all the tickets, and all the destinations. Hope, it will work out well in real flights. I am happy to work with you!

Due to Covid my flights got cancelled by the airlines. I was supposed to leave the country and arrive on Fiji soil. Unfortunately, the boarders are closed at time of departure, leaving the airlines to cancel the flights. I called Cheapoair several times and got wrong information, got hung up on twice, was directed to the airlines directly which was also not accurate. Because the airlines cancelled, my expectations are to receive a full refund. They sent me an email with a voucher for less than $700 of the cost of the ticket. I'm still trying to call and resolve this and am absolutely not getting anywhere. I will continue to write negative reviews until this is professionally resolved. This is unacceptable and I will never book with Cheapoair again!!!

Dealing with Cheapoair during Covid-19 has been terrible. I had an International flight booked for June 5, 2020 which was cancelled May 29, 2020 by the airline. I contacted Cheapoair the next day to reschedule my flight. They said no flights was available. I should call the airline myself. The airline confirmed June 20 was available and said Cheapoair needs to reissue the ticket. Every time I contacted Cheapoair, I was on hold for 1 hour before someone picked up, then transferred to someone else, then put on hold for another hour before I could speak to someone.

I have been really happy with how helpful the agents have been. I had to make few changes to my flight and they have always been very helpful and professional. I will recommend CheapOair to my family and friends. They always provide the best customer service.

I was sold a 1250 ticket on the 16th For the 18th. I was told 4 or 5 times there would be no problems flying to Amsterdam. When I tried to check in. I was told no one is allowed to fly. Unless medical or emergency personnel. And I was sent home. I paid 80 for flight insurance. It was not honored. I called for my refund before the flight left Detroit. I got charged 50 dollars for a refund. No insurance, no apologies. This cost me 300 dollars.

I bought a ticket that was included 6 flights through Cheapoair.com for oversea. After 5 days that I was getting my stuff ready for my trip, they cancelled one of my flights (second flight) and so I couldn't use that ticket. Then they charged me 74.95$. I tried to call them for 5 days and I was on the line for hours. Finally, they answered me. I asked the guy on the phone (Belly or Berry I think) why they did charge me since they cancelled the flight not me and it's not my fault but he just repeated something from their forms I think. They ruined all of my plan and all of the time I did shopping and wasted my time and money.

I had booked a fight last Oct and was going to my sister wedding in New York. Well COVID-19 happen and the fight was cancel. I just got off the phone with CheapoAir and was told to give them a few days. Lets see what happens I will keep you posted.

I booked a fight back in Oct 2019 to go to my sister wedding. Well the Coronavirus came and JetBlue cancel the fight. I call JetBlue and they refunded CheapoAir all the money for the fight and I was told I would be getting my money back. Well it's as be 3 weeks since JetBlue refunded CheapoAir the money and I have not gotten any think back from them as of yet. I cannot fly due to my health and work and besides the wedding is off. Can someone please tell me where to go from here.

I made my reservations online & the departing flight time was incorrect so I immediately called to get that corrected. The gentleman who assisted me was very knowledgeable & helpful in getting the situation corrected. I look forward to using your company for future flights.

I had to cancel my trip due to coronavirus. They charged me $70 to do this. You can't get anyone on the phone, you wait on hold for an hour then they get on the line and hang up on you. None of them speak English. I finally got through online to someone who said they would refund me my $70 and the money I paid for preferred seating and preferred customer service. That was in April, my card has still not been refunded in June. Do yourself a favor and just book through the airline, this company is a ripoff.

Horrible!! 1st waited 1 1/2 HOURS on hold!!! 2nd: NO SATISFACTION! They said they couldn’t refund! 3rd: After CheapOair I called United myself. They picked up the phone right away and gave me FULL REFUND... this process took 5 mins. 4th: I will NEVER BOOK WITH CHEAPOAIR again!! Although I’m a Platinum Member I fly EVERY 3 weeks. Nice knowing you. I WILL PASS ON YOUR GREAT SERVICE TO ALL MY CONTACTS! ;-((

Great customer service, thanks for everything, I will always use CheapOair if the same price as others. Made reservation with no problems and cancelled with no problems, very helpful customer service, Eusebios was a great help. We had to cancel the flight because our cousin wedding was cancelled. Like I said cancellation no problems.

Booked a trip, three flights total on two different days. The airline- Bangkok Air cancelled the first two flights, leaving the third flight rescheduled. Three weeks we have been trying to get our money back for the two cancelled flights. Getting the runaround with CheapOair. Finally got a credit, of unknown amount. (We paid $700). We were able to cancel the unusable remaining flight, which CheapOair charged me an additional 70$ to do. Said it was because we were cancelling our booking. No refund for the airline cancelling flights. Should have just not cancelled the remaining one and saved myself another 70$ being robbed of. Saddened and sickened at how we have been treated. Was supposed to be a 25th anniversary trip for us/we are both ICU nurses working on the frontline.

I have tried for months now to try and reach CheapOair. My trip was canceled due to COVID but they won't refund my money or get back to me. They dont have any way online to cancel your trip. I even purchased the travel protection. You have to submit an email to request cancellation but then they never get back to you. I have emailed, tried to chat with their customer service online, called, etc. I have called numerous times and after being on hold for an hour the line just hangs up on me. I tried chatting online with them and it never connects me to anyone. I have also emailed at least 6 times and never get a response from anyone. The airline said they would cancel my trip but CheapOair hasn't done anything about it. I am extremely unhappy and do not recommend using them for any bookings. Horrible customer service and horrible website to not be able to do simple things like this on your own.

They gave me a different flight that has me arriving a day late, with a 16 hour layover. No doubt so they can make more money with a cheaper flight. When I called them to get it fixed, they said it was my fault and that they couldn't help me. Furthermore, I was on hold for 1 hour then the phone just said the number wasn't in service and hung up. So I called back but this time I select the option to book a flight, and I had no wait whatsoever. I had to scam them just to be able to get them on the phone. Just call the airport to book. That's what I'm doing from now on.

Although we had to cancel our flights due to COVID-19, the customer service representative was excellent and presented us with all of our options. It made the fact that we had to cancel our vacation less painful and stressful. We had just gotten off of the phone with someone from Disney World and they were extremely unpleasant and not comforting at all. CheapOair provided a much better experience!

Trying to change trip. I called Sun. AM forgot his name. Was on phone long time with him. At the last he disconnected me. I had been on hold for a long time. I called back later in day got Amon very good. You need more like him.

I tried using their website guidance twice, leaving my callback number as instructed. Never happened. All the numbers I called directed me to look on the website, which had already failed me. Finally dug up a number not on their website with led to a fruitless two hours on the phone, including being transferred to another person, put on hold for an hour, and then disconnected. They had my phone number, which they verified when I finally reached a live person, but no one ever called me. Their customer service philosophy seems to be ignore the customers so they will go away. I will not be back.

Haskell was very good and patient, since I had to book six people, it took about one hour. Then next day I had to update the flight and Samuel help me, and everything went well also. It was difficult and lengthy to find a reasonable price as we wanted to leave early afternoon and return also early afternoon.

I booked tickets through Cheapoair and the hidden fees were so high. The tickets were 660.72, including the taxes, and I was charged 878.72 by cheapoair for agency fees and seat reservation. I will never use their site anymore.

Updated 31 minutes ago. Make a claim and ask for full refund… Make a claim and ask for full refund for 2 bookings ** and **. I was planning to go to Cancun with my group friends. I checked on Cheapoair.com and selected all inclusive, romantic room and the bundle with airfare. I had paid $1146.01 for 2 people in booking (**), then I booked other booking for 2 of my friends (**) but something wrong with the website only showing the flight and cost me $767.58. I call cheapoair right away to find out why and no one helping me, keep sending me around and around. I have been waiting for 4 hours and get hung up by cheapoair. Then I have check on the email showing not all inclusive in there. I have checked with hotel and they said it’s not all inclusive either.

I bought in January 2020 an Upper Class Virgin Atlantic ticket to Malta through CheapOair, which operates OneTravel, Last Minute Deals, as well as Travelong and Fareportal, which seem to be the mother company. Travel was supposed to be on March 12, 2020. Because of Covid-19 all international traveling from the US was stopped. When I tried to cancel, they suggested a penalty or if I rebook on the same date in the following month, no penalty. I rebooked for April 12, 2020. Malta closed all entry to its country on March 13, 2020. I called and emailed the travel agency. Finally, I received a confirmation of the cancellation. I was supposed to receive a full refund, excl. cancellation fee (traveling was to a Covid-19 affected European country). They asked for my choice of Credit or Refund. I opted for Refund. All this dated March 26, 2020. Until today, June 14, 2020, I did not receive my refund, or received an email or letter for explanation.

Purchased a ticket for my daughter to St Maarten pre corona virus through CheapOair. Tried calling for one week. Over 8 requests on their system for call backs and over 10 hour holding. They kept informing me of the date getting close for the trip. For a last minute attempt to cancel for a voucher or anything, I called American Airlines directly. I used the call back feature with AA. I received a call within 15 minutes. They informed me the flight had been canceled for some time and they would gladly give me a refund or voucher good until 12/31/2021. They also informed me that had I not contacted them the $800 could have gone back to Cheapoair. CheapOAir kept their full commission of course. You can do much better than these people.

Very helpful with my reservation. I had to redo it twice. Very patient and sympathetic. Customer service very good. The only issue was I had to pay 43 first time and 100 the second time to fix the ticket even though not my fault.

I received and email to call as there was a problem with my booking. I called twice and the system said it was too busy and hung up on me both times. So I went online. I was online for nearly 1 hour before I was able to talk to an agent. Then after talking and being transferred to someone else I was finally told to call the same number to resolve my issues. I tried and it hung up on my again. I don't know if I have a booking or not at this point.

The gentleman who helped me was super patient. His name was Felisma. He helped me get my flight to and from my home to Iowa and back. There is a fair amount of initial paperwork to fill out. Felisma made sure there will be a wheelchair to assist me. The price and times to fly are outstanding. I will recommend to family and friends. Thank you for your help.

Unfortunately, due to pandemic, we had to cancel our travel arrangements. We've been trying to get in touch with Cheapoair since, 3/16/2020, by phone, online, etc., without any success. We finally got in touch with our credit card company and started a dispute, still in progress, going on 2 months. We are aware that we are not the only people that are going through, and can certainly understand that they are most likely overwhelmed with number of people who have had to change their travel arrangements. However, the lack of availability to have someone from Cheapoair to reach out and return a call for 3 months is unacceptable. We used them for years, but this will be certainly the last.

Just want to say thanks to the person I talked to when I rescheduled my flight. She was so helpful and friendly. Every time I called CheapOair the persons I've talked to were so helpful. Thanks and would highly recommend you.

Overall, I am happy, and have been happy in the past, with service from CheapOair. My last exchange, however, I was a bit disappointed because after explicitly advising I wanted no extra fees or services, aside from trip protection, I find that I've been charged a $9.95 baggage protection fee on my email confirmation. I then had to call back and speak to a representative who advised me fee was non-refundable. I had to insist on getting a refund, due to the fact that I explicitly advised prior representation that I declined all other fees. It was a bit of a battle, but I finally got my refund. I would advise that CheapoAir be more transparent with customer at time of making reservation about ALL fees being charged so there are no surprises when get email confirmation.

I rescheduled my family's flight after the initial COVID outbreak ruined our plans. We had to pay a fee to reschedule. Now they want to change that flight with an extra lay over and a flight time that was expected to be 6 hours would be 10 hours. I have tried to call and their automated service just hangs up on you. I have been waiting for a chat for over 6 hours and the cue has not moved in over an hour. But if I want to schedule a new flight someone will call me back. I will never use their services again.

The person who helped me was very knowledgeable and detailed. He made sure everything was complete, correct and sent me my itinerary immediately. He helped me with the time I wanted and the dates. He convinced me my flight to Dallas is next to the flight to San Antonio.

I have recently purchased tickets from Auckland to Wanganui via CheapOair. This company was on top of the searching results on Google and they claim they are offering the cheapest air tickets whereas their prices are $10 higher than the prices from the airline website. However, they also charged me $30 NZD on top of the $10 for service fees. Which means I paid $40 more than if I've purchased the tickets from the airline website. I have tried to contact them to resolve the issue and no reply from them at all. The charge of the $30 was hidden in the booking. (I didn't know until I see the charge on my Credit Card) At the same time, they try to sell you other services like accommodation and travel insurance etc. Don't use CheapOair to book your tickets from the airline website! They are scammer.

Your agent Charleston was very polite and tried his best but a couple of flights still need to refunded due to Airline canceled my flights. The time I had to wait on the phone was excessive. ** Eurowings. ** Ryanair Ltd.

I has a great lady help me with my reservation. She was very helpful and knowledgeable. I have used CheapOAir before and have always had great service. I would highly recommend CheapOAir to others to use. Fares are great and great service.

The lady I talked about my flight to be moved was super extraordinary woman. She gave me the complete details that I need and helped me as well in clarifying my questions. She is really awesome unlike others that they will just dropped my call. Though I waited for an hour and I understand that no question at all is worth 'coz I got what I want. Keep up the good work Ma’am!

They got back to me this evening when the phone line that was very vague I could barely hear it, but she was able to cancel my reservation and credit my account. It only took about two more hours of hold time on the phone and possibly this review. Thank you CheapOair!

Back in December my wife and I booked a trip on American Airlines to Grand Cayman with CheapOAir. We have used them on other occasions and not had any issues. The flights were to leave Boston on Apr. 18 and return Apr 25th. As the Corona Virus situation struck Grand Cayman closed its airport in March. Knowing that the flights would be canceled and wanting a refund not a credit we followed the instructions on CheapOAir website, and the advice explained in a television presentation by the Dept of Transportation and waited until the flights were actually canceled by the airline before asking for a refund through CheapOair.

Be careful when buying with CheapOAir. The booking system is ok and everything is quick up to the point where they have taken your money. I bought a flight ticket through them because my company provided a discount as part of our benefits. Bought the ticket pretty easily and they also suggest some good options for insurance/hotels etc...

I needed to change my return flight and it was done with ease. Would have loved to keep my original price, instead of paying more; however, the representative did look and wasn’t able to provide me with the same price.

I had to cancel a flight on a trip. I was told initially I would get my full amount of $ 5113.75 back. But then a month later, I only received $4128.75 - I lost $500 because of the airline. I even have a screenshot of my $5113.75 I was going to receive. Had I known, I would have wanted a voucher. But CheapOAir did not contact me and now it is too late. Also, they were going to try to reverse it and were supposed to call me back after two days, but it has been a week and bow it is a done deal. They owe me $500 as far as I am concerned. Also, had to wait on hold for over one and a half hours and the agent I ended up with was rude. I did get a call back from his supervisor, but she is the one who was supposed to call me back and never did.

I had a confirmed paid round trip reservation. I received an email from CheapOair stating "your airline has changed your flight schedule because there isn't enough time between connecting flights. As your travel advisors, we strongly urge you to select and confirm the alternate flight(s) in the link below. You must act within 24 hours to avoid further delays or incur additional charges.". This email takes me to a page of new choices. The first being very similar to my existing reservation. I chose it.

CheapOair has a difficult process to cancel flights. I have been trying to cancel flight from Seoul to DFW. First of all it takes more than an hour to get hold on someone, then they say flight will be canceled with email confirmation but never process it. I even called the airline. They say they can't cancel from their end and I have to go through cheapoair.. dialing cheapoair daily for an hour wait has become part of my daily routine now. It's frustrating. All I want is flight cancellation to be processed.. This is a joke, that customers who are stuck abroad should go through this.

After waiting 55 min for an agent to pick up my call I had a wonderful experience with Martha. She was professional friendly knowledgeable and quickly booked my 2 flights. I have also used them in the past for international flights all went perfectly.

I am updating my one star review, because some finally got back to me with some answers after 2.5 months of trying to resolve my problem. I ended up not losing all my money, just the airline's non-refundable fee and the flight insurance fee (different company than CheapOair). I did receive airline credit for up to 24 months. I would have preferred a refund, but realize it is not always possible. The representative was very nice, courteous and professional. Cheapoair did make it right finally and I am satisfied with my dealings with them.

The agent who assisted me in changing my itinerary was excellent in every way. He found a better direct flight for me at minimal extra cost. He was knowledgable and courteous. I will never use CheapTickets again. You have real customer service. I will definitely recommend your service to friends.

I booked a flight through Cheapoair and had to cancel it due to Covid; this gave me credit to use in the future. Today I called to use that credit, after finding the correct flight on their website. When I called to book it I was quoted a price 60 dollars higher than the online listing. I provided the details of that online listing to ensure we were viewing the same flight. The agent explained that since I was using credit there were "additional taxes" to pay. Basically, Cheapoair made me pay more for using a credit than I would have paid were I a new customer. This is nothing more than a scam to ensure they get extra money. This is a shame; I've booked many flights through them in the past, but will not be booking through them again, nor will I send any additional business their way.

The customer service representative at CheapOAir named Joanna was great! What I like about her interaction with rebooking my flight from Sacramento, CA to Orlando, Fl was her patience and detail-oriented assistance. She found the flight suitable to my needs due to the COVID-19 pandemic. I could not ask for anything more...

Received a call from Curtis, a customer service rep. They were able to resolve my issue and promised a refund within "3 billing cycles". I had him put it in writing in case they're just blowing out hot air. In the meantime, I will update the 1 star to 3 stars until this refund comes thru. Thanks to Consumer Affairs and Curtis for reaching out.

Payments and schedule changed the waiting for almost hour, and I have to called at least four times to get a hold of a customer service which is very truly awful. After experienced long wait the customer service was very nice and helpful.

One call to rebook our return flight when there was flight changes and was able to book it. Although there were significant changes too in our rebooking due to COVID 19 pandemic we still find it is much easier to rebook a flight compared to a competitor who I have been constantly calling and sending email request to date. More than two have passed not even a single resolution was offered and the worst thing is, we are not even sure if we could get our refund to the return flight.

Updated on 11/17/2021: We're going to Australia to Melbourne flower show in 2020 but everything got canceled through Covid we got all rounds from everyone else involved in our holiday EXCEPT CheapOair. They would not answer their ph or emails would not work. Eventually got a hold of them and managed to get them to extend the tickets for 12 months and have had to go back for another extension which they allowed but this did not happen easily, believe me and this is the first and last time we would ever deal with them. Also asked if we could use tickets credit to travel somewhere else, their answer was NO.

My dad is in India stranded due to COVID. He was supposed to come back on March 23 but two days before the flight Air India canceled all its flights. I was notified of the the cancellation and I took immediate action to reschedule or get refund whichever option available. I filled out the Coronavirus related form for refund. In addition, I called customer service many times but each time I was put on hour long hold and call would disconnect after. When I chose "New Booking" option someone picked up but he said he is unable to help me and transferred me again to be on another hold until my call disconnects again. It's been about 2 months I haven't received any response for the form I filled and no one is picking up my call. My dad was supposed to travel with Air India Booking number **. I am very disappointed with the service.

I was notified by email our flights were canceled 3 times. I appreciate the timely notice of cancellation. When I tried to request a refund I was notified that we would lose over 421USD. CheapO told me that I would need to call Lufthansa which I did. I called Lufthansa and was told we were entitled to a full refund but since the ticket was purchased by CheapO Lufthansa could not process the refund. CheapO itself needed to contact Lufthansa Travel Agency Support to process the full refund but after waiting a few days the refund has not been processed. I called CheapO and they have not canceled the return part of this ticket and I had asked that the entire ticket be canceled and refunded but CheapO has not even begun the process.

Contacted CheapOair to change departure date and had no trouble in doing so. The representative I spoke with was very courteous and knowledgeable in making the change for me. I book all my flights through CheapO because of their pricing, services offered and their friendly customer service. So far, a great company to make all my flying arrangements!

Tried to rebook 4 days before and still tried 1 week after. No response from phone calls, email or online chat. On hold with customer service for one hour each day (that’s 11 days!!!) and another hour each day waiting in chat queue. I would end each day with an email, when I was able to leave one. So it’s now been 2 months and all I wanted to do was rebook in Sept. Now I’ve gone with another company and they still won’t refund any money, no credits, nothing and no one. Such a disgrace.

I have used a number of online booking tools and decided to give CheapOAir a try to book some European flights. The first surprise is that it is not very clear that CheapO charges you a $35 booking fee per ticket which is added onto your credit card as a separate charge. No other online booking tool I've utilized has done this. Secondly, when the COVID crises hit and the airline cancelled our flights, we were pushed back to CheapO to deal with it. It seems CheapO has disintegrated during the crises - their 1-800 number pushes you to a toll line, and the toll line tells you to deal with everything online.

I was so blown away with the service from Jusuf ** ex# **, and Phillip ** ex#**. Jusuf went above and beyond trying to find the best deal for my family, he is very professional, caring and above all with tons of patience. Phillip was very professional and patience as well. Both treated me like family, and that's a lot to say how good they are. Thanks for having great professional employees. I will be booking my flights from now on with these guys. Thanks, stay safe and God bless.

For the most part CheapOair did handle the situation the right way, by helping me save my payment from my old flight. It did take a long time for a reply back to me, but - the travel world has been turned "Upside-down". For the most part Customer Support did a very good job.

On 05/26/2020, I was contact by CheapOAir and he refund the service fee from CheapOAir and start the refund process with airline. I should get that refund in 30-60 business days after the airline approval. I am fine at this point.

Upon making the booking it took seconds for my money to be collected, and granted the world suffered a pandemic.. but the first communication was over three months ago... I have heard nothing since... pathetic service, no one mans the phones, same old story quick to take your money, but no reply to requests thereafter. I will not be using this service ever again, what's more.. I will be ensuring no one I know will use it as well. People work hard to save money and travel, this mob work hard at keeping your money and not providing any service for it. Very angry, disappointed, and filthy on these mob.

Reservations for air and rental car were made through CHEAPOAIR for travel to Edinburg Scotland from the United States on March 16-March 2, however; due to the Coronavirus pandemic, the flights where cancel the day of departure. Trying to contact CHEAPOAIR was impossible March 16 and when I finally reach a representative several weeks later I was either disconnected, or told that I would be contacted by a Cheapoair representative in the future (10, 14 days, two weeks,...). They request a $70 "cancellation fee" upfront before they said they would even attempt a refund.

I needed to change the length of my stay in Europe. The associate who helped me not only managed to do that but in the process reduced the times lost between flights and even got us much seats. Really really helpful. Thank you very much.

Our original returned flight is June 30 2020 from Manila to Los Angeles CA but because of Corona Virus 19 lockdown the EVA air canceled our flight and I was asked to rebooked. So I was to rebooked our returned flight to Oct 11 2020 however they charged me an additional fees of 280. 00 plus. This is why I am not satisfied with the kind of customer service I had on this issue. It was not my fault to changed our returned flight. It's because of pandemic and lockdown and I was forced to changed. I should not have to pay an additional fees. Please review the case and maybe I would not have to pay an extra fee. Thank you.

They cancel for me then offer others free cancels and refund but I do it by the books and won't honor my situation. I contact them and they try to honor me a refund. Then later decide they don't want to and offer me a $100 voucher from a $700 refund if I accept their policy. Bunch of money hungry conmans. Airline bailout".

I've had a great experience with CheapOair! My husband and I decided to change our trip in June due to COVID-19 and they made the change stress free for me. Highly recommend working with them. We did get the trip insurance, which is amazing since I never do that and then the pandemic hit, and I believe that helped to make this such an easy process. I really think CheapOair does their best to provide really great customer service even if you didn't have the right now. A lot of exceptions being made for the pandemic which is so appreciated!

I have been flying Boston to Naples for years. Always pleased with competitive pricing options and excellent telephone backup. Whenever an online issue or a question needed answering my calls were answered quickly with patience and friendly service. Personnel very patient and well informed. JA

CheapOair called and refunded the fee. I appreciated their quick response and their ability to address what happened.

This is a 2nd time we use your service. You have nice service to your plane. Smile, very polite and if you have a question the person answer it in nicely manner. Can't wait to go to Florida to see my grandson graduation.

I was trying to get 2 tickets from Vancouver to Istanbul. I found really good tickets for 2 and wanted purchased on Cheapoair. But somehow, it did not go through and someone from Cheapoair called me. I explained him that we were not able to layover in 2 cities in Europe because we did not have a Schengen visa. Also we said we wanted to get connected flights.

I purchased a flight with CheapOair and since realized that going directly to the Airline in most cases is always cheaper. To top it off, the Airline cancelled the Flight due to Covid19 and was offering full refund in the form of a Future Credit Or Refund. However, CheapoAir did not offer this. Instead, I got my refund back on the flight and then hit with a $70 Charge for not requesting a Cheapoair credit for a future booking. I don't understand how they think a $70 charge is warranted on a Flight Cancellation out of my Control and in times like these were Airlines are unable to operate, and the country has shut down it's borders. Bybass Cheapoair and book with the airlines directly. Most will even offer incentives for future bookings. Frontier offered me a 70,0000 mile credit or a full refund on that return flight.

CheapOair did a great job in booking me. Not my first time using them. I had to make a change and again it was great service. But by booking with them it seems they have taken liberties with my email. I have received a ton of emails from them. This is very annoying. I'm at the point where blocking them is a consideration.

I am a novice traveler. When searching for airfare to Orlando, I usually take the train, your website came up first. Your agent might have let me know that by going directly to the Frontier website I could get my ticket for less than $50. What a scam you have going. Why not be like the Santa in Miracle on 34th Street? He sent people to a rival dept. store and the customers loved the store for it. So for anyone reading this - GO TO THE AIRLINE WEBSITE FIRST! Plus I only changed the flight from morning to afternoon on the same day and was charged this huge change fee. Another scam!

I have been using Cheapo Air for years. The first time I needed assistant I couldn't get it. I text 4 times that I had to cancel a flight. 4 times they sent me a text message that they would call me back (They didn't). I finally got somebody on the phone that set it up so I could exchange tickets for another flight. (They didn't). 2 hours before Flight time I called American Airlines that I had no notification from Cheapoair that the trip was cancelled or set up for exchange tickets at a later date. Their flight insurance is as basically as bad as CheapOair. I don't even want to go there. Tickets were for $2780.00.

I purchased round trip ticket for my family of 3 for Jan & Feb 2020 travels. Due to COVID, there was a travel ban to our stop over. I asked to have our return rerouted, but agent said no reroutes available from the country we are in to our destination. So I asked refund instead, and book our return elsewhere. Agent said refund if up to 60 working days. I requested the refund Feb 4, 2020, made follow-ups, agents just said 60 working days and it is now May 18, 2020, still nothing. I recently made follow-up again and the reply states they just send the request to the refund team to check on the information. Worst booking ever and worst customer service, so hard to contact.

My flight canceled and I received an email to get my money back, however they refuse to give it back and it's only airline credit and I can't even use it. So please avoided this CheapOair because you will gonna be a victim like whatever happened to me. I promised them to call the authority and they will get my money back to my

Was extremely disappointed that I was charged twice for having to change travel plans due to the Corona Virus. I cannot believe that this is in any way necessary in response to the current situation. The change fees were as much as the original airfare.

I like this company from the day one that I know them but my last experience doesn't pleasure me at all because I was charged twice before get refunds process that is going to take many days. So now I dont know what to do because of the disagreement that this is going to causes me but is fine. Thanks for the service.

CHEAPOAIR ARE THIEVES. Due to Covid-19 the airline cancelled our flight. CheapOair refused to refund our ticket price, instead saying that it HAD to be held for future travel credit (which would expire before we would be able to fly again). They said the airline was the one dictating the policy. I called the airline directly and the airline said "No, through our policy you are entitled to a full refund". I called CheapOair back and told them this, even forwarded them the Refund Authorization from the Airline; they told me they would get back to me within 48 hours. One week later, I did not hear from them. I have called three times now, and they keep telling me that they don't know anything, but will look into it and call me back, but never call back. COMPLETE SCAM COMPANY. TOTAL BS!

CheapoAir is the worst low fare travel agency, period. They will take your money and won't give it back even if the airline cancels your flight. They will also put you on hold and will never come back to you. I was put on hold for an hour and fifteen minutes without so much as a peep and finally gave up. Pretty sure the fellow, Asheed, didn't want me to take the survey at the end of the call. I think their actions are fraudulent as they allow you to book flights, charge your credit card and the flight is cancelled the same day or the next day. CheapoAir will not refund the price of the tickets or their fees. That's fraud in my book and I intend to pursue it with the U.S. DOT. Everyone needs to avoid CheapoAir like the coronavirus...

I give this company 0 but had to give one star to move on.. I booked 3 flights From LA to Indiana. My sisters and I were going to drive to LA meet family, we have never met, and fly home. I booked my flights in late January to Fly out July 26th. I paid 826.56 for 3 flights. They make you give names of the flyers at the time. Once COVID19 hit we were waiting to see what would happen. One of my sisters are unable to go because she was laid off work and by the time she gets back to work she will not have vacation time to take. So as soon as I find out I call CheapOair. I have been on hold except to speak to 4 different people for no more than 30 min. I have made 4 phone calls and every phone call I have been hung up on.

This company gets you hooked with the low price, with all the addition fees they charge it is absolutely a rip-off!!! And, they charge a cancellation fee!!! Do not use them!!!! The people who worked with us were just doing their job, but, the company is a total rip off!

Flight dates change. This is a difficult time and hard to make good decisions and you have to make changes. This was third booking. Before I had 2. ** and ** with cancellation airline and after myself. Was not easy going to reach for help but I got and I’m very happy with the person who help me. Many thanks!!!

My wife's round trip ticket from FL to China 01/07/2020 went okay and we had purchased travel insurance for her. While in China she CheapOair called her and said, "Your flight is canceled." They said she needed to pay again for her flight back to the USA. She asked about her refund and was assured it would be refunded within 60 days. So she purchased another ticket and paid approximately $1000.00. After many frustrating calls to CheapoAir (many times the customer service rep would say, "Yes Mam let me transfer you," and then upon transfer the call would hang up. We know it was intentional. After approx 90 days my wife received $.01 refund and also in the letter said the insurance would pay nothing.

I am happy with the service and your customer service is great. The issue I have is you charging me $100 per traveler to change my flights due to the airlines cancelling my previous flights. Why should I be penalized for something out of my control. I have had to change many things on my upcoming trip due to this virus, but you are the only one to profit from it by charging me this ridiculous fee. That I am not happy about!!!!

I had received an email that I wasn't sure about. The airlines had canceled my flights. I called and Martha helped me with rebooking a new reservation. She also assisted me with making sure my niece was on my flight back here. Martha took all the time we needed to make the changes and explained everything. She was even nice enough to contact my niece and let her know about changes to the itinerary. I can't thank her enough! Martha was wonderful!! I would recommend using CheapOAir to anyone!

Added a car rental to this booking when originally made. Current situation resulted in that flight being delayed. Received email notification that flight was cancelled. Later rebooked flight. Noted that the car rental was shown as the original date and not revised to the new date. Called and told that the car reservation needed to be cancelled separately and as it had not, then Cheapoair could not help except to send an email, which I could not be copied on, to the car company and request a refund.

I had a very hard time getting to someone but after 3 days I got Clay to help me. He was very helpful and got me flights that are very satisfactory. I needed a nonstop flight. I do think your time to hold is excessive. The first day I waited an hour and finally hung up.

I booked flights with CheapOair in October 2019. Myself and my husband were due to fly to the UK on April 15, 2020, and return on May 3, 2020. I received, via email, notification from Cheapoair that my flights were cancelled and to complete the online form to apply for a voucher/refund. That was the last I heard. The 800 number is a recording only. Nobody has contacted us from the company. We are seniors and have worked hard for our after tax dollars. Our flights totalled approximately $1300 Cdn. Obviously they are overwhelmed with refund requests, and I do understand this. However, I have read reviews from travellers with travel dates way after ours receiving communication from the company and given refunds/vouchers. I just wish someone from the company would contact us and let us know what our options are. This is certainly a hard learned lesson from us.

Elsia was so helpful. She got me a tremendous deal even better than the online price and with shorter travel time. She made the process so easy and we are very happy with the service. We have used CheapOAir in the past and have always been happy but this was a great experience. I would recommend it to anyone who likes saving money and traveling.

I booked a ticket in February. I canceled my ticket due to covid-19. They sent me a email that my ticket was successfully canceled and have processed refund but I didn't get a thing yet. And it just says process and you can't get in contact with no one. Do not book from CheapOair. Oh and they took $315 out of my flight ticket. They charge me extra fees for canceling my ticket. The worse company.

I booked my tickets for three separate bookings due to multiple family members traveling for a graduation in March. Due to the pandemic I was asked in April by CheapOair to change my booking time to a later time on all three separate bookings or I would risk losing my flight as well as no refund if they cannot find a flight that meets our needs. I honored their request. Then we were notified that the graduation was postponed to July. I called on several occasions and tried to get through with long wait times, I emailed as requested online. No response and then was able to get through on an online chat a week later. I spoke to Christopher who informed me that I couldn't make changes to my booking as I used my free coronaviruis cancellation back in March and when I informed him that this was not per my request he then informed that I would have to wait to see if the airlines would cancel my flight as there was nothing he could do.

CheapOair doesn't refund money normally but when all international air travel was cancelled they contacted me about my flight to the Philippines. They said in order for me to get my refund from United Airlines I had to pay CheapOair $140.00. They didn't reimburse me any of the money I paid them for select seating, (over $300.00) and charged me the $140.00 on top of that. I think United was reimbursing ticket funds regardless and CheapOair took advantage of the Covid 19 shut down to make more money. I think a class action should be started because of this gross behavior.

I'm changing my rating from 1 stars to 5. I wanted to thank everyone at Cheapoair and Affirm for assisting me with my refund. It wasn't anyone's fault, it was a matter of a wait game with all the stuff going on right now. I finally received my refund so thanks again!

Received email for refund processing. Still waiting 3 weeks later with nothing. Made a flight with my girlfriend and friend to go to japan on 5/14 but no response for a refund at all!! Even bought the seats and insurance but it's no good.. Spent $3000 just to hear nothing???

I originally booked round trip tickets to go to my brother's wedding. I booked online and when I got my itinerary I realized it didn't charge me for everything it should have so I called. I waited 3 hours before I talked to someone. When I got on the phone (keep in mind it was my first time purchasing tickets) the lady had me convinced I needed all this extra stuff so I ended up paying way more money than needed to come and figure out I didn't need to spend that.

I have repeatedly used CheapOair for years, but I swear this was the last time to book flight from them. The experience has been awful and the problem has not been resolved yet. I have booked international flight for early April through CheapOair on Feb 19, and realised that I wouldn't be able to travel due to the pandemic, so decided to cancel from their corona cancellation request form, but never received anything, even after multiple attempts.

MSP to Orlando trip - It was nice and kind of slow but overall it was good!!! It was a pleasure to have a nice man help us through the process! Also to have you help us with our problem was fantastic anyway!!! To sum it up it was enjoyable!!!

My booking was canceled because of Covid. They helped me to find other flight in that pandemic of covid. The customer service was fast, so nice and kind. They are patient with you. I have been their customers for 5 years, I always find good prices there. Thank you Cheapoair.

The only problem I ran into was the wait. I know that from the corona virus staffing. Operator was very professional even called me back after we lost connection. Everyone that I have ever talked to was patient and understanding of what I needed.

Tried to cancel a flight within 24 hours as advertised to no avail. Was charged to book the flight then charged to cancel the flight though I purchased travel insurance through them. Will never use them again!

Updated on 05/23/2020: I might sound like a Karen but this has been frustrating. We purchased airline tickets for a once in a lifetime family trip to the Azores in February 2019. With concerns over COVID-19, I simply wanted to ask a few questions and decide whether or not we would travel. Well trying to contact them consists of either waiting on hold for an hour and being disconnected or sitting on the virtual chat for 3-5 hours. Yes, literally all afternoon my wife and I swapped off waiting for the virtual chat to count down our Queue. Now the virtual chat has changed so that no human is available for chat.

I started with the Virtual Chat & was transferred to a live agent Tisha, whose service went beyond my expectations. There was a glitch in her computer system, & I had to log in again, and got another agent. Tisha called me and I got to work with her which was wonderful. She made suggestions respectfully. I will recommend Cheapoair - despite your name your service is very good. Keep it up.

I booked 3 round trip tickets for my mother, my friend, and myself for my son's graduation back in December. I was also suggested to purchase travel protection plans for all 3 of us since the flights were all in May. Things happen... As we all dealing with pandemic, of course my son's graduation had been canceled, state-wide stay-at-home in order in both US and Japan. So I requested cancelation of all 3 round trip tickets. Unfortunately Cheapoair, yes, they stated they are keeping all the service fees....and I was also charged extra $70/ passenger as cancelation fee..

We booked a flight on 12Nov19 for Italy 15Sep20 to 29Sep20 via Cheapoair and received an email that the flights were cancelled on 25Apr20 by the airline stating that the airline has no alternate flights available, so they must cancel and refund the tickets. I went to the Cheapoair website as guided by them and canceled the entire reservations of flights and requested a refund. I did not get a refund for the flights but now have 'CREDIT" with Cheapoair but the amount of credit is not known since they do not show that on the website.

I received an unexpected call today from Cheapoair in response to my prior one-star review. Because they resolved my problem, I am changing my review from 1-star to 4-star. I was not going to do business with them again, but now I will. I'm glad that they cared enough to resolve my concern.

I'm happy to see that I was refunded the difference of what was owed me.

Reschedule my cancelled flight. It was a pleasure to deal with Cheapoair customer service. It was quick and very helpful. Professional and very understanding staff. I appreciate your help and dedication to your customers. You are my favourite and I will recommend this site to all my friends.

The gentleman who took care of me with excellent. He walked me through the process and took care of everything I thought of and made great suggestions. This was my 3rd call to CheapOair and I was not a happy person since the other customer service people were rude to say the least. Thank you for having such a great customer service person helping us older people!

I booked flights that up until this time have not flown. CheapOair cancelled the flights and gave me completely different times and dates. They asked me if that was not satisfactory they would refund me. I asked for a refund. They then refused to refund me. Therefore no flights and no money.

Customer Service was awesome! He helped me rebook flight due to hotel being closed due to Covid 19. He was very professional and took his time to ensure I had the date and flight I desired. I can’t remember his name but I really appreciate him.

They charged me to make a reservation + charged me again to cancel when the flight was changed. Plus, my cruise was cancelled + their insurance wouldn't pay. Will be reporting them to AG's office. And forget about "customer service", doesn't exist!

I booked a flight that got cancelled, I understand the times now are very difficult. I called two weeks after the cancellation and was told to call back In two more weeks. On my second call I stayed on hold for a hour and then the call transferred to say the number is no longer in service. I have sent many emails inquiring about my refund and have not received any replies. I have booked with them many times. I understand they are dealing with a lot right now but that is no reason to ignore me.

Times are crazy with this virus floating around and all through it the CheapOair team has done a fantastic job! I'll start with my only complaint to move onto and end with good stuff. My main complaint is that rebooking during the pandemic still cost me a few hundred dollars - I don't feel it's fair to be penalized when you are unable to fly or rent a car due to a pandemic. Otherwise, the team has been patient and understanding. I've gotten all the help I needed and wait times haven't been very long overall. I got fair deals on my bookings and am very pleased I chose cheapoair!

I booked an American Airlines flight through CheapOair and had to cancel the flight due to the 'blown out of proportion' coronavirus pandemic, tho American Airlines allowed for cancellations no fee cheapoair wouldn't let me cancel without some outrageous fee.. I ended up losing the flight and the money.. Lesson..book travel directly, don't use travel sites!

The price is good, right? Can save a bit and take your family on a trip for less $$, right? Not if you have any changes in your itinerary (even on the airlines part). Booked February 21. April 5 and April 8: We received 2 emails saying there was a change to our itinerary and asking us to watch email and respond in 72 hours. No more details. No more emails. Ever.

They quickly got back to me and had a person that was helpful in resolving the issue. I was told I should've immediately got back a refund of the $210 but due to COVID there was just so much delay. Regardless, I look forward to seeing the refund ($210) in a few business days.

CheapOair charge me $145 fee for flight cancellation credit due to virus. This is a flight credit use only in Canadian airline valid in one year. Most airlines are not charge anything for international flight cancellation credit. I never use CheapOair and Canadian airline again, this is totally scam.

People should get 100% of refund instead they charged 105 bucks to cancel flights.. The country is going through a crisis. I will never use this company again. You can't even get any one to call you back. I feel like CheapOair is so unfair.

I bought 2 tickets for Italy on Nov 29, 2019 for an April 3, 2020 departure. I started to try to correspond with CheapOair via email and phone calls on February after Italy has issued a lockdown. I have gone through their website help page regarding requests for flight cancellations/inquiry, per Cheapoair instruction. Numerous service ticket numbers were auto-generated and have been emailed to me advising me to await a response from them. To this day, April 25, all I get are auto-generated emails with the same message, no update nor details whatsoever!

I'm not happy with the service provided by CheapOair company. This company took my money and didn't give me a good service, I mean never talked to me by phone or chat, and when I requested a cancellation for a trip that I had planned to Florida on March 18th, 2020 this company didn't answer my phone calls, questions, and others inquiries about my cancellation. In fact, this company charged me 156$ for booking 2 airplane tickets plus 70$ for the cancellation, which was confirmed one month after my cancellation request. Awful=1-star company.

I was taken care of by a Man by the name of Gillespie, He was very knowledgeable and was able to help me with my travel plans. He was very kind and thoughtful. I will request him again when I have to travel.

My fiance is an essential employee, and booked a flight through INSANELYCHEAPFLIGHTS.com even buying the additional insurance. Now she is receiving emails offering her a refund, but the website states her booking number isn't eligible for a refund- so we are stuck. INSANELYCHEAPFLIGHTS phone number is completely disconnected and play a recording to contact CheapOair. This is the worst customer service I've ever seen. if I am not credited back the funds within the next 3 business days, I'll be doing a charge-back.

After writing my first review on here, I was promptly contacted by the company and the issue was resolved. Thank you for your help!

Have been contacted by CHEAPOAIR Representative and have been assured that the Refund and the process is being worked upon and it is taking time to getting in touch with the Airlines (Emirates) as they are having challenges with their refund system. But the representative has been very patient and assuring that they are diligently working and trying their best to resolve and get us the refund ASAP. Was given a Name, email and phone number to get in touch for communicating which is really appreciative and a POSITIVE STEP towards resolution of the matter... Will definitely provide another Positive update/review as soon as this gets resolved.

The fact that graduations are cancelled everywhere 'cause of the Covid pandemic and numerous travels have to get vouchers, I am disheartened that they charged me a $70.00 during this time of national/ global crisis!!!

Spirit Airlines refunded me for my flight but Cheapoair has not responded to my requests to have my seat request and insurance refunded. I have sent many emails and no replies. They are not taking phone calls so there is no way to speak to someone in their customer service department. The emails I have sent come back with an acknowledgement request code but still no one has replied to this and it has been over a month.

I booked flights in Peru and Ecuador in mid-May and like everyone else my travel plans were affected by Covid-19. I got an email from Cheapoair that my flights had been affected and that I needed to go to this link to cancel/rebook or request a refund. I got to a page that only lets me pick one of these three options and then says if there is a problem an agent will call me. I pick the best option. What happens next floored me. I get charged $140 dollars to my credit card immediately. No one calls. They won't answer the phones, and I don't even know the status of my reservation other than it was cancelled. Peru and Ecuador have closed their borders to foreigners. I cannot get into the country, and they are charging more money. They now have 4K of my money and I have no information. This company is dishonest and taking advantage of people during a time when they should be helping out. I will never use them again.

I am a long term customer with CheapOair. I requested for a refund for the airline ticket I purchased to them due to covid 19 but I received a rebook credit expiring 7 months from my original travel date and was charge $70. But the airline companies I am flying are not charging any fees. These terms were not made clear on the website. CheapOair did not contacted me as requested. I need a response CheapOair.

I had a flight scheduled with Turkish Airlines for 4/19/2020. There are no international flights until 5/20/2020 due to coronavirus. Called airline and, WITH NO FEES INVOLVED, have an open ticket. Now CheapOair is charging me a rebooking fee. I disputed this with them yesterday via email. No telephone or chat available for days. They took the $ out of my bank acct without authorization. Turkish Airlines even admitted this is illegal at this time. The flight was cancelled by the airline. I even have the Travel Protection Insurance with CheapOair! I believe they are taking advantage of the consumer because of these desperate times. They need to be reminded that WE as well are feeling the squeeze. SHAME ON THEM! I am disputing the charge through my bank. I will never use them again. I'll go direct!

Reserved flight, hotel, car rental through CheapOair in December. Because of physician certified illness have to cancel several months ahead of time. Cannot reach them by phone and many emails have gone completely unanswered. To add insult to injury, several weeks ago they charged my cc with a $70 fee without even letting me know, presumably for a cancellation fee even though they have not credited me with the overt 1400 refund for the trip, and there is no response from them whatsoever. The absolute worst experience this frequent traveler has had in 40 years! Am going to have to file a complaint with my cc company.

I paid $791.30 for 2 tickets to Burlington from SFO WITH insurance (an additional $100). I asked for a refund within 24hours *on their policy that they will allow refunds within 24hours, look it up*, they wanted to CHARGE me 140 to get my refund and they only wanted to refund me 687.40 on top of it all that would take up to 2 weeks to return to me. After speaking with the first representative, I asked if they were able to transfer me to their supervisor and if they can deduct the 140 loss to my total cost instead. She said that she would transfer me, and then hung up the phone. The second person I was on the phone with repeated everything I had said above and told me that they would look to see if I had canceled within 24 hours, after waiting for 42min - He hung up on me.

They were lying to me. In my book they stole my money. It's hard to believe how they doing business these days. On other hand Stella from car rental company were very professional. Helpful. Big thumbs up to her.

Worst booking agent ever. First and last I will ever use. It start when I first booked my flight online. Advertised flight on website was 1 price. Just before I checked out got a call from CheapOair that the price would be 800 usd more but they lowered it to 300 more than they advertised. Then during the virus it took approximately 50 times between emails and phone calls to finally speak to a human. Someone had canceled my flight back to USA (not me) and cheapoair charged my account for the cancellation. Now that I have to rebook a one way ticket back the price is about 800 usd more than I have already paid. This company is a total scam. I will report to our government if I ever get home. Be careful with them.

I have two transactions recently, they charged me more than the bill I got by e-mail! Way more than I accepted, when I figured that out from my bank account and sent them e-mails to request refund, few days later when I checked my bank account, I was shocked! THEY TOOK EVEN MORE MONEY!!! THIS IS RIDICULOUS, THIS CALL STEALING!!! I sent them e-mails again few times but no one respond, no money back to my account!

We booked travel back in November 2019 for our trip to Germany prior to the pandemic. Due to the increasing spread, we unfortunately cannot leave the US for recreational travel. We submitted a request via the CheapOAir website and received a call a few days later. The agent we spoke with told us the flights had not been cancelled and that we would have to cancel the flight if we wanted to start the refund process. She also apologized for the fear we have of travelling, which we had to clarify that we had no fear, it was simply that the US was not allowing us to travel and we did NOT wish or want to cancel this trip but wanted a refund. She told us that they were not issuing refunds for our specific airline and that we would have to receive credit.

Updated on 05/11/2020: I have been making countless attempts to get my legally entitled refund for booking number **. This flight was canceled by the airline due to coronavirus and CheapOair doesn't respond to any form of contact- chat, phone, email, etc...then they randomly try calling me at 4 in the morning!!! How absurd! These people are thieves and I am working with members of Congress and the State Authorities to pursue them to the fullest extent of the law. Criminals!!! Where's my refund???

In the amidst of the pandemic situation with Coronavirus, where my itinerary was one of the cancelled flights, CheapOair sent me an email that is difficult to process, which I tried but was not responded to timely. I spent long hours waiting on customer service phone calls for days. I did not receive any assistance. So I negotiated directly with the airline involved and alas, I was assisted properly, rescheduled without due charges. I would commend GOD JOB KOREAN AIRLINES.

CheapOAir has contacted me and worked to correct the situation. While the refunds may take up to 12-weeks, I am happy that they have followed-through and corrected the initial errors.

I am extremely appalled by the way CheapOair has handled the pandemic situation. There is no direct phone line and they are charging more money to cancel. They make you accept the terms for a cancellation, although they say in their terms that if you don't cancel before your travel date you won't receive anything back and it was like your ticket never existed. So you either have to accept more charges and wait to only get a credit or you lose your ticket entirely!! This is ridiculous. Do not book through cheapoair.

I was unable to understand my agent at times, maybe English is not his first language? But he was patient and kind when he had to repeat things for me. There was one time when it could have been disastrous, my destination was misunderstood and I almost let his saying it slide, thinking I had just misunderstood him because of his 'accent' but I asked him to repeat, realizing it was incorrect. Thanks to Conrad!

It is very hard to get in touch with their customer service. I've been calling CheapOair for more than 1 month already. Also, they don't have available Spanish speaker employers. I booked with them and now I have some weird charges that I DID NOT APPROVE! Very bad customer service! A guy calls me 20 minutes ago and he was not nice at all. He was arrogant. They charged a lot from my credit card! I am very unhappy with their service!

I always book with Cheapoair. The customer service representative are very helpful and understanding. They tend to your needs and do their best to satisfy you. I can get the price I want or as close as possible for my travel date. They are patient and always helpful.

I booked a flight last year to visit my daughter for the first time, the flight was to be on 4/29/2020. Since then CheapOair has changed my flight 5 l times, I accepted 2 of them only. The time was changed only. Not a big big deal. However after this Covid-19 started the Mayor stated a lockdown in my State. CheapOair sent me an email stating another change. I declined and told them I want a refund under the Covid-19 ACT. As per the President and officials stated the airlines and businesses are getting paid so they must do the right thing and REFUND all passengers not a VOUCHER.

I flew to Kenya fine. My flight was cancelled due to the pandemic. I chatted with this company who’s booked a replacement flight. Kenya air later reported this flight never existed. When I emailed Cheapoair 4 times I got no answer. When I chatted with them they said they could find no evidence of my booking. Horrible customer service. Don’t ever use them. I had to report them to MasterCard for fraud to try and recoup flight cost for this nonexistent flight. Also the travel insurance was billed for $600+. When it was supposed to be a little over $200.

I gave up on reaching out to this company, but a couple of days ago, CheapOair suddenly reached out to me and tried to resolve this problem from 3 months ago. I was definitely a bit surprised at this. The person I spoke to was trying to charge me $25 to gain access to credits (as opposed to the $32 quoted from 3 months ago), and I said that I wasn't really interested.

I have called to cancel & booked another flight for my mom on the first week of March but since then I have not received a refund. I called & got through after multiple attempts & long wait, the agent that helped me was patient & polite. He was able to resolve my problem.

Updated on 04/19/2020: CheapOair have been the worst to deal with. They were very quick to call me when there was a error with my credit card. But when the flight was cancelled 2 days later because of corona virus they even charged me a cancellation fee. After 10 billion emails because none of there phone numbers actually ring to a person but just refer to there terrible website.

I purchased a flight on Air France for April 20th from Paris to Genoa, Italy for 6 people. Due to the pandemic, my flight was canceled. I have spent hours on hold trying to get a refund. I spoke with Air France a couple weeks ago and was told I could get a refund through CheapOAir since that is where I purchased the tickets. After many more hours of trying to reach them and being put on hold, I was told that was not true by CheapOAir staff and that my only alternative was a credit from AirFrance (and for half the value of what I paid due to all CheapOAir fees). This was after I was told I had to cancel the flight on their website in order to ask for a refund (even though my flight was already canceled by Air France). So I did what they told me to and canceled my booking only to be told again that I couldn't get a refund because Air France would only issue credits.

Cheapoair called and resolved the issue by fully refunding the fees and noting on my record to waive rebooking fees. I am very pleased with their response.

So here is an update from my initial complaint on 4/9/2020, I was contacted today 4/13/2020 by a Supervisor named Gwin, he asked me why I posted my review and I explained to him that I would much rather go back home to Jamaica, whose borders are closed and are on a 3pm to 7am house curfew everyday until April 28th, and be with my husband after not seeing him for a year, which would be our 1 year wedding anniversary and my husband's birthday than have to cancel. However, it is not kind for a company to keep all of our money when it is NO FAULT of ours that we can't travel, especially when their borders are closed internationally. Other Jamaicans can't even get back in that are in the United States now. I told him to please look when I booked my trip which was 2/25/2020 way before the Government told us about this COVID 19 and had also been on other trips before that.

On Feb 15, 2020, I booked a flight ticket from Dallas to Bengaluru scheduled to depart on May 12, 2020. Due to the complete shutdown of India during the ongoing COVID-19 epidemic, I thought of canceling/rescheduling it. Since March 22, 2020 I have been trying to reach CheapOair everyday - it’ll show I am in a long line, after 45-50 mins of waiting it will get disconnected saying - “Try to reconnect”.

This is the first time that an agency solves everything for me in one call, congratulations to the entire CheapOair team for the great help they gave me and a special recognition to Miss ** for her great professionalism that she showed.

We booked a trip to Vegas last year with trip insurance. Just like everyone else the corona virus canceled our plans. The hotel is closed, even if we drove there we couldn't get in. They kept our money and charged us a cancelation fee. I will never use their services again.

I booked a ticket from CheapOair 3 months ago. The cheapoair canceled my tickets with I request for cancellation due to coronavirus and now after three months, my life being in danger in Afghanistan, they are not trying to give my money back or reschedule another flight for me. Please please do not still spend money on this website. Please don’t buy tickets from here.

--- I just spoke with Jonas from CheapOair who was so patient and nice in helping and assisting me with my concerns! Now, I am just waiting for my money back on my card. They have regained my trust. I am happy now. Thanks to Jonas and thank you CheapOair.

We booked our tickets to Hawaii in May of 2019 to travel April 8, 2020. Our flight was cancelled by the airline due to the Covid-19 pandemic. When I was finally able to get through to Abraham (with his kids screaming in the background) with Cheapoair he tried to tell me to rebook for December 2020 it was going to be an additional $2,000 stating tickets are more during this time because of Christmas. I told him that is not possible. I had the Hawaiian airline and cheapoair site up and traveling during December was actually cheaper than what we originally paid for our tickets.

Having a really hard time with CheapOair. I received an email saying that my trip has changed its itinerary, I called American Airlines and they said that if I could not accept the date and that I was exempt from fees. I requested a new date, with a lower value than the original and American Airlines said that I would not need to pay anything but that I should request this change confirmation with CheapOair. I contacted CheapOAir and even though I had travel insurance, with the new date was less expensive and is exempt from tax by American Airlines, CheapOAir decided to charge us about US$300 to reschedule the tickets. I asked why and he said it was CheapOAir fees.

For the first time, (LAST TIME) I used this company, due to Covid19 our cruise was canceled. Booked 1/27/19. Canceled 4/1/20. Hotel offered total refund, cruise line offered full refund or better, Airline offered full refund. Pretty sure all the refunds come by way of CheapOair company? Except Cruise. No refunds received as of yet. As a matter of fact CHEEP-O AIR charged an extra $70.00 for a cancelation fee that is already on my credit card before any refunds??? CHEEP_O_AIR, BETTER BEWARE, THESE PEOPLE JUST DON'T CARE. NEVER AGAIN!! Shame on you.

CheapOair ultimately fell in line with government policy and provided nearly the full refund (less some $13 fee). However, it should not take 10 different phone calls totaling nearly a full day of work (including all hang-ups and disconnected calls) and me having to push so hard to have a company follow the law. Overall, I'm very grateful that I'll be receiving a refund, but the process was extremely painful.

Our flights were disrupted by the Corona virus outbreak. We originally booked our flights with CheapOair on the 4th January and when we realized we would have to change the dates of our flights or cancel. We contacted them to change our flights. We requested that the amount be credited to our account because we did not know when the pandemic would pass. Although the information given on the airlines website said we could do this we were not given this option by Cheapoair even though we requested it. In the end we had to rebook our flights for an arbitrary date not knowing when the pandemic pass.

I was supposed to fly out of LAX on March 28, 2020 to Fort Lauderdale round-trip to go on a Caribbean cruise. Princess Cruise Line canceled all cruises due to the coronavirus so everything was out of my hands. Had to cancel my flight. Asked for a refund and was refused. I have no reason to use the tickets so now I’m out of the money and it’s not even my fault. I think you should do what is right and refund the people due to what is going on in this world with The coronavirus pandemic.

Updated on 05/22/2020: Cancellation fee $0.00 CAD. Awarded a credit of $987.80 CAD, with Air Canada, Airlines. Valid one year, expires 4/30/2021. Reality - still stranded in South Africa, promises of credit on future bookings unhelpful. Please credit my credit card now, with $987.80 CAD, so I have some leverage to get out of here ASAP, with whatever air carrier is available.

Entire coronavirus response is a disaster. I waited to cancel my car booking because their website requested you only call if within 72 hours of travel. So I waited, and then they updated their page to say they were no longer taking calls. I then tried to cancel a car booking by submitting a form on their coronavirus page. They left me a voicemail and an email and directed me to contact them by phone - that call was met with an automated "We're not monitoring the phones." I tried to respond to their email and got a "We're not monitoring emails." Everything directs to their coronavirus page, which only addresses flights - not cars or anything else they offer!

Updated on 07/23/2020: Since April of this year I have been engaged in a battle with CheapOair regarding a refund. One minute they say it's pending, the next I'm denied, and charged with a random fee for no reason. This is hands down the worst company I have ever had the misfortune of dealing with in my whole life. Ask about the surprise fee? Get no response. They say they will call? They don't. I make a call to talk to a representative and what happens? I get hung up on when the call is connected. I send an email out to ask questions regarding refunds, get a return email saying they are not accepting emails at this time. Signed up for ticket insurance to cover this trip, does it work in any way to assist a refund? No way.

Re schedule to fly due to Coronavirus. Last week Derek from Cheapoair service desk helped me a lot to find a new flight to Miami according the current situation, he was very proactive and he offered me some additional things to clear next time when I book again a fly with you, best regards guys!!

Updated on 07/18/2020: I'm writing here back for the same subject. That after waiting for 5 months I still haven't got my money. And Cheapoair billing department isn't bother to reply me on it. I have sent so many mails. No reply from them.