CheapOair Reviews

Midway through booking a flight on Cheapoair I was directed to a page saying my credit card was not accepted and to try again later. Knowing my card was in fact working I booked directly through the airline for the same flight. Woke up this morning to charges Made from Cheapoair for flights that were never booked!!! I have called their customer service only to have someone ask me that they need my booking reference to look into the matter - how does this make any sense when I have made NO booking and this 'company' has gone out of their way to charge my credit card for no reason. I have contacted the bank to have them be aware of this charge which they are looking into as we speak. Have already spoken to my lawyer also who will be taking this matter further if not resolved. It's utterly disgraceful to try and conduct a business this way. I certainly hope someone will reply to the countless emails I have sent - or this post so this matter can be resolved without a fuss or further action.

Beyond disappointed - getting furious now at the lack of basic "support" from the support department. This whole crowd is based in India and NO ONE wants to take responsibility for anything. My wife has been trying for OVER A MONTH now with repeated phone calls to rearrange the booking times after one of the carriers cancelled a flight. We now have only 2 weeks left before the flight and we have got absolutely nowhere.

Issue was resolved.

This company charged my credit card $200 more for a flight than they were suppose to. Once they realized their error they said that I would receive a refund within 7-14 days. It has been 4 weeks and still no refund. When I call all they tell me is that it is in process. This is actually the second time that they have charged my credit card without authorization.

CheapOair charged me travel protection fee, although in my first email from them it states clearly that I declined it. Next day, another email was sent to me and travel protection fee was included in my booking. I never agreed to. They stole $278 from me and I tried many different ways to get it back without any luck. I would never buy tickets from CHEAPOAIR again and if you do, be aware that if they overcharge you, you will never get your money back.

I am so upset with this scandalous company, I booked a trip and within the allowed amount of time canceled my ticket and that was in July, this is Oct. They have refused my refund even though it states on the website within 4 hours free cancellation and then within 24 hours cancellation with a fee... My bank is saying that CheapoAir refuses my refund. I am so pissed off that is 1200 of loss. I want to do a class action lawsuit against them, as they are awful, terrible, horrible. I see that I'm not the only one that has been deceived by their lies.

I will sue Cheapoair.

I booked a flight based on my request for certain dates. They changed the dates on me (I have NEVER had this happen before booking online). When I discovered this discrepancy, they said they have to submit a request to American Airlines. I called them 4 more times to find out what happened. On the 4th call they said that AA declined our request to have the $200.00 fee per person waived. When I called AA they told me it was not them but CHEAPOAIR that declined that waiver. I am now figuring out how to get the correct dates of my initial request corrected! They have not been helpful at all. I would NEVER recommend to anyone to use CHEAPOAIR!!! They are a scam, if you ask me!!!

Booked a ticket with CheapOair.com on Saturday from Perth Australia to Sydney. Guess what? Got a call from their Credit Card Verification department, saying they need a verbal verification from me, and ask me to call them back from a landline number which according to their system is my number from my bank database. Hell, I didn't know I had a landline number since I moved into this place a year ago!! And they refused to issue me the ticket, because I can't verify my identity.

I purchased ticket. The dates changed upon clicking purchase. I was originals billed 391. Then they billed me 177 two times for who knows what reason. I called them to fix the dates, then they billed me 28$. I did not receive an email until the following day about my purchase and then the bill jumped to 745. I called them and they confirmed I will be refunded verbally and never sent me an email. I called my bank immediately to dispute the extra charge because I knew this would happen because they are based in ANOTHER COUNTRY, INDIA.

I have uses cheapoair twice in the past 3-4 months and experienced no previous problems. However within the last 4 days I used their service to book a flight from Perth Western Australia to Melbourne, Victoria, Australia. The booking was made and the fare cost has been deducted from my credit card. However there was no email confirmation that my booking was made. I have received no correspondence from cheapoair concerning my confirmed booking. I have checked their website to confirm my booking, nothing is listed. I have emailed their customer service online site on several occasions and have not received a response.

Separate, additional, unexplained charge of $50 on booking. Unresponsive to phone, email inquiries. Flights changed numerous times... am wondering if this trip will even happen! Steer clear of this website, company, etc.

This is the most disappointing customer service ever! I booked a flight with a customer service representative. He told me flights are booked - an email will follow. Well an hr later an email never followed. I called them! My flight wasn't booked. So now the ticket went from $1013 to $1230 and he asked if I would like to book it! Hell no, oh but he still charged me anyway. The only reason I noticed they had charged me even though I had said no was because I went into my spam mail and noticed the flight was booked. Yes, CheapOair is not cheap, it's a nightmare. Please don't ever book anything with this place.

I called Cheapoair a couple nights ago to reserve an international flight. The guy was polite and helped me for over an hour to finally book the flight. He emailed me an itinerary with the flight info, but not the flight confirmation. So I called back and some Indian guy told me I would get it in an hour or 2. At that time it was like 11pm. So I was up working till 1:45 a.m. which was past the 2 hour point, but yet no confirmation email. So I called again and now the different Indian guy is telling me the flight was not booked properly and that the rates have gone up $315. So I told him "That's not my problem. You guys screwed up, not me so fix it now." He kept me on the phone for like 30 min and I got really pissed and asked for the manager. Again they kept me on hold for like 20 min before the manager got on the phone.

There was a pretty good flight offer from DTW to STX. I went to book it. I got all the way through and when I pressed BOOK the price was about double. So of course I didn't go through with it. Minutes later a woman called and said she was from CHEAPOAIR, noticed I didn't book. I said yes, the price doubled. She said she could probably get me about that price. I held on and yes, she could, all she needed was my credit card number. I told her I wasn't comfortable giving that over the phone. She said oh, I have all your info, she rattled off my info. I said I understand that but you called me and if I can book online I will do it but I'm not giving you my card over the phone. She continued to rattled info. I hung up.

Slept in the airport, after the first delay, they bungled all flights, and the pre-paid car reservation (car rental had no cars left)! Had to rent a car as I walk at another place. Spent over 6 1/2 hours on the phone at fifteen times, Put on hold. Nobody but supervisors can speak English. And they are hard to wait for, THEY DON'T CARE, WANT FAST MONEY AND DON'T KNOW ANYTHING ABOUT THE TICKETS THEY SELL. It's not cheap either! Just call your airline.

I phoned Cheapoair to book the return ticket I required for my son. It was not available at the online price but the agent politely explained this was because it was not in real time whereas her screen was. We discussed a couple of fares. I agreed to her price that was competitive with other companies for the same flights. I paid and the e-ticket came back in around an hour. I have no complaints. Everything was professional. The agent also phoned me back in five mins to allow me to phone my son during the booking. The flights are for November and December this year. If there is a problem I would be surprised since we have valid BA airline tickets.

Spent over 4.5 hours trying to book a 2 day business trip from Portland to Seattle by air for 3 people. They reserved rooms in a hotel that had no rooms, something I eventually discovered. In rebooking they then cancelled the flights of one of the attendees. The quoted rate on the 2nd hotel was over $100 more per night per room than the online rate so they suggested I book it myself. Repeatedly left on hold to obnoxious music & ads. Two agents barely spoke English. Not going to use this company again.

I Booked a room and car for 2 nights with cheapo...The room on their website was $133 per night...It was the same on the Sheraton's site. My cc was charged $420.25...When I called cheapos billing I was told the quoted rate was $165 and the remaining $100 was tax. I received every other cheapo email but never a price confirmation that they now claim to have sent....As for the car, my reservation states I would be charged 184.75 for the car for 2 days.. My credit card was charged twice in the amount of $203.00. Unhappy and will not use cheapo again.

I purchased a flight and was wondering about the protection plan, so I called customer service. I was asking this lady about me being in the military and asked about if my commander didn't approve my leave, could I get a refund with the protection plan. She said, "well no, you have to have documentation saying it is an emergency in order to get refunded, if not then you cannot get your money back." So I said, "what is the protection plan for then." She got an attitude and was like, "Don't you think if we had it where a person buys a protection plan, then they would automatically try to get refunded." I said, "ma'am can I speak to someone higher than you or your boss."

At purchase I had spelled out my email address 5 times to the sales associate of the travel agency. Despite his confirmation he did not use my email address but my husband’s from whom I live in divorce in and who is a dangerous person for several known reasons! His email address is ** and to his address was sent my flight itinerary. I had it spelled out at our library here at Library Lane in Woodstock and so far that is ok, but why did the company not service me my flight itinerary to my mail box online? Is there another reason for me to worry?

When I first booked the flights for the dates I wanted to travel the site changed my dates. When I had to cancel that flight I was told that I would have to pay a $200.00 cancellation fee which was suppose to leave me with a $55.00 credit. When I tried to use my credit to book another flight I was given the run around and placed on hold several times, hours at a times and even hung up on. I will never do business with Cheapoair again and will warn all friends and family traveling to stay clear of Cheapoair. Very unfriendly and unprofessional.

If you use cheapoair.com after reading this review, you deserve what you get. DO. NOT. USE. CHEAPOAIR.COM. I'm waiting two billing cycles (2 months!!!) for a refund on two tickets which cheapoair (from now on referred to HorribleAir). What I find amazing is that we all know nothing takes two months to refund, ever. They'll holding my cash and all I can do is share this warning on every blog, review site, friend, and family I know. DO. NOT. USE. CHEAPOAIR.COM DO. NOT. USE. HORRIBLEAIR.

I requested some date to travel and without looking, paid for the ticket assuming that I would get the dates I want to fly. Cheapoair gave me a different return date and upon trying to check in realized that the flight was to be 4 days later. Called customer service and it would have cost me 2x more so I just hung up as I could bear that I got ripped off and now Cheapoair is trying to make more money instead of helping me. I have used many times Cheapoair but that's it. I will tell everyone not to use thieves who steal money.

I had to change a flight for my son, he had a round trip ticket I booked through cheapo. We changed the flight, I paid the fee. When my son got to the airport they had put his middle name first and my son could not board plane. I called to complain and they told me they would forward the call to customer service (that's who they are supposed to be) and the number was disconnected. When I called back they hung up on me!!! Best advice--AVOID!!!!!!!!!! !

My wife booked a flight with Cheapoair from Cincinnati to San Diego. Her flight was changed twice; the second change was a 12-hour layover! She called Cheapoair, they were not at all cooperative. They used delay tactics. She called them four times and every time, she was put on hold for two hours and still her case is not resolved.

My husband and I are senior citizens who have not had a vacation in 10 years. We booked plane tickets with cheapoair to attend a wedding in Cabo the weekend of October 23-27th. The airport was destroyed as well as the hotel we were to stay in for the wedding. The wedding has been cancelled due to the unsafe conditions in Cabo at this time. CheapOair agent said the flight was not cancelled and if I cancelled the flight I would not get a refund. I will never book with this group again. We are out nearly $1600 for a flight that will never happen. This is a disaster for us.

Unable to find outgoing and incoming flights with one airline I used Cheapoair to identify suitable airlines. I booked the wrong dates and decided to re-book the flights again with the correct dates. My debit card had exceeded the limit by now and hence would not transfer the funds. Almost within a minute I was called by the Cheapoair "desk" and was offered assistance. I was sold a 169.96 euro flight with Ryanair for 229.89 GBP! When I queried this later I was given excuses that Cheapoair was subject to the airlines and airports rates and taxes. I informed the person that minutes after receiving their (Cheapoair) confirmation, I downloaded Ryanair's flight itinerary confirming the price at 169.96 euros! I eventually got a 50 GBP refund but this still made a 169.96 euro flight cost 179.89 GBP. In essence I am fuming that personnel at the Cheapoair desk set a fictional price for flights! I will never use them again and will warn off everyone I can from using them.

While I was frustrated with the initial response, I appreciate Cheapoair's customer service and they did end up fighting for me to get my money back. My money was eventually refunded and I am now able to go with the organization to another country without Ebola outbreak. So thank you, particularly Renee at Cheapoair.

First flight with Cheapo (3/24/14) was cancelled due to poor health.... a cancellation fee of $50 was paid and I was told if the flight was rescheduled prior to 3/25/15 there would be a credit $194.00.... I attempted to reschedule for a 10/15/14 flight and was informed that no credit was available and the flight cost was $246.... I insisted but was told there was NO CREDIT DUE. Growing tired of arguing, I folded and made the reservation with Alaska Air directly.

I recently booked 2 r.t. flights to Denver thru Cheapo. I told my son and he immediately checked out the Frontier Airlines' site and the exact same flight/tickets were $25 less per ticket. That's a $50 saving. I emailed them right away and didn't hear back for several days. When I did hear back, they stated that they would not refund my $50 because I only had 24 hours from booking my flight to report the problem. I did report it within 24 hrs, they just chose not to respond to my email within that time. SCAM artists!! ! Never again!!!!!

This company is a scam. I will never use them again and will tell everyone I know they are a scam. Their system is set up for mistakes and their rules charge obscene amounts for mistakes. The Cheapoair system created a spelling mistake in my first name. Calling the company they stated after 24 hrs (it was 25 hrs at the time of the call) a fee of $200 is charged due to airline fee passed to them. They kept me on the line reducing the fee to $100 if I did it right there and then. This was outrageous!

Cheap O Air does not function. It simply does not work. I have been trying for months and made fifteen to twenty phone calls and spent hours trying to contact the company. I have been told my bookings would be sorted out between New Zealand and Brazil many times, but they are not dealt with. Despite the lower prices, I recommend that you do not make any reservations with this company. It does not function. I will never make any bookings with this company again.

Booked a Helicopter flight in Maui and never got the chance to fly because cheapoair wanted to steal our deposit of $460 and instead of just dealing with the problem, they blamed another vendor for the mistake they made. Now me and my wife have to wait on the return process which I hope gets sorted out in the next few days. "WISH US LUCK”. Word of advice, make sure that what you are paying for goes to what you are doing through this shady as ** Company! We are really disappointed being it was Our Honeymoon. I guess the world's not perfect, but for a company that relies on deposit first, you would hope to at least get a sorry than be ran around for over 3 hours.

My wife and I purchased a round trip ticket from China through Cheapoair. I get a phone call 12 at night from my daughter telling me she cannot board the airline to the US because her name on the ticket we bought has her name in reverse. I told those fools at cheapo that the Chinese use the last name first. Her passport , visa etc were all in order! Even their email to my wife is correct. They could have easy corrected the info but they cancelled my ticket and now I have to buy another round trip ticket. Now when I call them I just get the run around. I am furious !! I don't know what my phone bill will be to INDIA either.They are lucky they are not in the US!

On May 27th, 2014 I was booking travel through Cheapoair.com; I browsed hotels and did not notice that I selected a stay until I got the confirmation at 9:25 AM. I immediately called the company... I was told that there was no problem, it was going to be cancelled and I was not going to get a refund. They sent me an email confirmation at 9:35 AM stating that I was going to get a refund in 7 - 14 business days. I called them at the end of 14 business days because of course I had not received a refund. The billing department told me that it was a mistake and they were going to call AMEX directly. It is now 3 and a half months later and still no refund. I called them today and they claim that they won't refund the money because I disputed the charges through AMEX. Horrible customer service, rude. I was told by their customer service supervisor "to have my lawyer call them". I asked to speak to manager and I was told that there was no manager and the supervisor hang up the phone. It is just ridiculous that they are bluntly stealing people money & getting away with it.

I reserved 2 one way tickets to Thailand at a good price through Cheapoair only to have them cancel them with no reason. I contacted them to ask why and 3 days later they tell me that they were unable to charge my credit card. In the meantime (not able to wait 3 days for Cheapo's reply) I contacted Dial a flight and booked flights at a slightly higher price, albeit the day before my original choice as the seats were not available (which I suspect is why Cheapo cancelled my res). Cheapoair had my phone number and e-mail address, but chose not to contact me before cancelling. Dial a flight had no problem with the card and gave me great service. Cheapo by name and cheapo by nature, don't use this company.

I purchased a ticket in July through Cheapoair on Air China from Miami to China. I scheduled the return for Sunday, 26 OCT so I could give lectures in Miami on Tuesday, 28 OCT. Several days ago, Cheapoair told me China Air canceled the flight on 26 OCT and that I could return on 27 OCT. They then scheduled my return to New Orleans rather than Miami.

I purchased a ticket from cheapoair since February and they did not honor it and will not give me my money back. They are still giving me a runaround update.

Selected a flight from St Louis to Aruba and the listed price was $485.70 showing 4 tickets left at that price. When I selected the flight, put in all my info and hit BOOK I got a message that said the price had gone up $40.00. I thought that was still a good price so I accepted that price then I got another message saying the price had gone up again!!! Then my phone rang and it was a rep from Cheapoair and he told me that those tickets were no longer available and tried to get me to select another flight/different dates. We have a house rented for the dates I selected so I said no and said I would book my flight somewhere else and I thought what they were doing was illegal. I checked Cheapoair before I got on this website and the tickets that I tried to purchase are still listed with 4 tickets available at $485.70 per person??? They should be shut down!!!

Never Never Never use Cheapoair. My daughter made her reservations to Bolivia from San Diego last January. Her trip was scheduled for August 18, 2014. On August 17 she received her confirmation from Cheapoair. She arrived at the San Diego airport on the morning of the 18th and was informed when She was checking in that her flight from Miami to Bolivia did not even exist! She was booked on a non-existent flight or one that had been cancelled and they never informed her of this. She had to have her flights from Dallas to Bolivia rescheduled, she almost did not make her flight from San Diego to Dallas, and instead of flying directly to Bolivia as planned she had to fly to Peru and have a ten hour layover to catch a flight to Bolivia. Trying to contact Cheapoair is a nightmare. You are put on hold forever. I feel there must be one representative sitting at some desk in a warehouse putting customers on hold. They are a company that definitely should not be in business and please no one ever use them!

I booked a flight through them on American Airlines. I knew of American's ripoff $265 policy to change flights so I paid an extra $17 for insurance on Cheapo that was supposed to let you change flights within 24 hours of your original flight at no charge. I was delayed and forced to take a later flight. I was informed by Cheapo's "customer service" that I would be charged the American $265 fee. When I replied that was why I bought the cancellation insurance, I was told that only applied to emergencies.

When purchasing my ticket online, I was forced to purchase a protection fee $22.74 - it covers NOTHING! The information regarding the fee was vague. I called today to make changes to my flight, BAMB $200.00 from a guy in INDIA! My travel date is over a month away maybe 25.00 bucks to make a change but $200.00 - REALLY. I want a refund and I'm told NO, just like that so from Cheat O air you get nothing! All I wanted to do was push my date back 2 days. If you are looking for customer service you will get NONE! Now searching online, I see hundreds of complaints, OMG! I will make sure to tell everyone I know NEVER do business with this overseas company!

My husband and I have been working on getting a refund from a flight that was cancelled in December due to the ice storm in Toronto. I went to re-book in July (thinking I had a credit with Porter Airlines as that is what I was told by CheapoAir after months of fighting with them!) but was told by Porter that I did not have a credit with them. I emailed CheapoAir and was told via email that they would check into it with their billing department. Several emails later, they just quit emailing me back.

This company shows misleading info and may charge much more. You should watch carefully (esp. flight dates) when you book flight tickets with this company. I bought three tickets from MSP to BOS from this site today. When I entered the dates of the flights I wanted (leaving on Nov. 24 and coming back on Nov. 29), the returned first item was very cheap but actually was of alternative flights on different dates that didn't specify (I didn't chose flexible dates) while the remaining were the flights of the dates I specified. There was a small sentence for the first one saying it was for alternative flights. I didn't pay attention to that sentence and didn't check the dates (I just checked the flight times) since the site said that there were only 4 tickets left and I felt that I should book the tickets as soon as possible before they were gone. Thus I bought 3 tickets of the dates I didn't ask for. The bought flight dates were on the same day (wired): leaving MSP in the morning on Nov. 26 and coming back in the evening on Nov. 26 too.

My friend, **, booked a flight for me from Santa Barbara, CA, to Minneapolis, MN. It was booked from Nov 8-18. When I received my email confirmation, they had changed the return flight so that I had a 23 hour layover in Denver! It said because the reservation had been changed, I had 4 hours to call and change it. I did NOT book this flight with the 23 hour layover! I called Cheapoair and was told they could change my flight for an additional $84, so I chose to cancel my flight completely and rebook through another service. "Jonathan" cancelled my reservation and I was then told it would take 7-14 days for my friends card to be credited! To make matters worse, the confirmation email I received yesterday, said the refund was made for only $24! The cost of the flight was $274!

I recently booked a ticket with my to-be two year old son with the lap seat option. I had to call to add those information. The agent told me because my son will turn 2 in the middle of the trip, he needs to pay a child price. And the child price with 25% discount ($1,088) is more expensive than my 100% as an adult ($1,059). IS THIS A DISCOUNT??? ? The Agent said because the price is quoted 23 hours apart and blablabla. But I immediately checked the online availability again and again today, it still shows $1,059 each even if I book two tickets. This dishonest and tricky practice to take advantage of special situation like this is immoral. I used to like this website a lot but now it's not on my list any more. I rather to pay more using other website. Cheap but tricky is not the way to go!

Checked flights on their website and the total cost for 2 people was given at £155 but after the payment had been processed the total was £321.23. Immediately rang the premium rate telephone line to cancel and luckily this was answered within 2 minutes. Had to tell the operator several times to stop the sales chat (bunking up the cost of the call) had a confirmation email 30 minutes later but have today received an email saying the refund will be £42.31. Have replied and threatened legal action if refund is not for total amount - watch this space. Will make sure I tell everyone I know not to touch this company.

I book my flight to PR to depart on Sat. and come back on Mon. because my dad have cancer and was very sick and me and my son want to see him for last time and the system put the flight for depart Mon. morning and come back Monday afternoon. I call to change the flight and I have to paid $400 to change the flight for next weekend because the flight was oversold. 2 days later, my dad pass away and me and my son can't see him for last time alive. I travel 2 time w/ Expedia and never have any kind of **-oair like this. Thanks so much ** to make me miss see my dad and my son grandpa and say I love you for last time. The funny part is, in May, way back to Texas in PR more than 10 people was complaining for same situation and any buy the flight insurance, so if you don't buy the flight insurance, be prepare to paid a lot of money because **-oair gonna mess up for sure your flight... Thanks so much **-oair.

After carefully entering all the correct data for dates, flights, and times of flights for the advertised price of the flight, I entered my payment details, pushed the book this flight button, what came up was a different date for my return flight? They had me booked too on a return flight 3 hours after I had arrived at my destination? When I called, the customer service representative in India told me for another $100, he could give me back my original booking date and time. He could not explain why the website had changed my dates? I asked for and received a refund cancellation.

Bought a ticket two months ago. This morning, I received an email - told me that my flight has been canceled. After discussion, they only accept change my flight to another date, which I only want to change flight time not the date. After I request reimburse for the date change, they start to transfer my phone to another agent. And the second agent has no clue why I transfer to him and he need to start over the process. After I explained my situation, he told me he need to transfer me to another agent to help me. And I wait about 20 mins and no one answer the phone. This is the worst service I had ever have online. Please don't buy any ticket from this website!!!!!!

They are a major rip off! I paid the $50 cancellation fee. They are making the new price 3 times as much, plus a $200 change fee. It would cost me 3 times more to use CheapOair than to buy a brand new ticket through working with an airline directly or another service!!! Beyond rip off!!!

In the end of July we purchased 2 tickets to Nanning, China. Until last week I thought everything was fine. Until I applied for visas and noticed they had booked me to city called Nanjing. I immediately called customer service and was told it was too late to cancel or change the tickets. I didn't care because it was their fault the tickets were wrong. That didn't matter, they took no responsibility because I authorized the purchase. The very polite booking agent said she would help me. After 1 1/2 hours on the phone I was told I could get the right tickets for around $1500 more over the $2900 I already paid. I need time to think it over, but was told I had to decide then whether to take the tickets or lose the $2900.

This is the worst company to ever book a flight with. TERRIBLE CUSTOMER SERVICE! They cancelled my flight and left me on the phone for 4 consequent days just trying to reach them. They repeatedly kept hanging up the phone, and at the end they told me they can’t do anything or help me, but they told me that they are gonna refund the ticket and they STILL haven't done that. I urge you all not to book a flight with this company.

They charged me lot of money and later they changed the flight timings. I have to wait whole night to get connection flight and their response is very very bad. They just charge money and once they get money from you, they play like anything.

Well, I have received my money back.

I booked 10 flights from Glasgow to Orlando, paid for the tickets and thought all was finalised. When I checked with the Operator some days later they had no record of my booking. When I contacted Cheapoair they told me that the Operator had removed the flights and that they were no longer available at the price I paid and that I would have to pay an additional 600 per ticket. I protested and in the space of a 30 minute conversation the price came down to an extra 200 per ticket. I became very suspicious and asked for a full refund and was told I could have one but it would take 30 days to clear. Cheapoair knew full well I was traveling in less than a week and probably assumed I could not afford to pay twice for ten tickets. However, I insisted on a refund and actually was paid in 4 days. I since found out from the operator that Cheapoair had themselves moved the flights to a sister company giving the appearance that they were no longer available when in actual fact they were. I think this is a deliberate tactic to put customers under pressure and push the price of the flights up. I strongly recommend that you do not do business with this company.

We found Amazing Rates to the Bahamas from the SW part of the US; $324 RT so we grabbed them. It has been a very interesting time to say the least. The first wrinkle was the flights changed from 10:30 pm to 12:45 am which was fine but whoever had made the change failed to look at the days correctly and gave us a 17-hour layover in Miami.

I had to book 7 international flights and after I thought I could relax and all the flights were set, I reviewed my receipts and every one was higher than what was quoted to me over the phone. Who knows what the taxes and fees section of the invoice is, but they are outrageously high. Every ticket was over what I told the agent I could afford. One of the invoices had an, "post fare" fee - what is that? That's a, "we have your credit card, so we can screw you now" fee? I fought all of those fees and they refunded them and I cancelled my flights and was outraged at their tactics, so outraged that I would not accept anything less than a full refund so the total was $0 to CheapOair. They can get good prices and ALL the agents are working those fees up to get a bigger commission - push them down - barter - offer them less. You can frequently get it.

My wife and I traveled to Japan and would then book our ticket onto Singapore. Because we were not at our home when we booked the ticket, cheapoair could not verify our payment. As a result of not being told why the card was not verified, we missed our flight, had to stay in a hotel another day and booked on "Scoot " airline which I never heard of. We were then charged a 50,000 yen over baggage fee when we got to the counter. The agent who booked our flight did not even tell me what airline it was so I wasn't able to read their weight limits until that very morning because cheapoair finally verified my payment in the wee hours of the morning. I will continue to use this company again, but this one cost me a mini fortune! I hope no one EVER has to endure such pain as my wife and I did with this company...

Should have researched the internet before using this company. After many LOOOONG phone calls! Had to cancel my debit card after looking at my bank account. Numerous efforts by CHEAPOAIR attempting to charge my account. Now I must wait for a new debit card to be sent to a foreign country from the USA before I can continue my travels. Had to pay my bank for express mailing service also. Wish I knew how to get this company shut down!

I scheduled our flight in March of 2014 for August 2014. Circumstances changed and we needed to return a few days early, and was told that the cost would almost equal buying new tickets, just to return early. Now we are faced with losing the total cost of our flight and lose $954.00 for just a few days change. From now on Cheapoflights will NEVER get my business, and as a Nuclear Technician that travels 9 months out of the year, I will spread the word of this to all my fellow workers.

DON’T EVER BOOK WITH CHEAPOAIR.COM! IT’S A SCAM!! On August 8th, I was trying to book a round-trip flight ticket from Shanghai, China to Reykjavik, Iceland for an engineer in our company on CheapOair.com. Every time after I filled in my payment information and was trying to submit my order, the price went up from $2,000 to $3,000, sometimes $2,500 (in which cases I accepted the offer and tried to proceed, but again, the system declined and the price went up again to $3,000).

Please think twice before using CheapOAir. I thought my booking was set in stone. They charged my credit card without the tickets being confirmed! Now I had to wait for the funds to be returned to my account and I cannot book with Priceline because I'm still waiting for 4 thousand dollars to be refunded. CheapOAir seems like their system is gaming the consumer. I booked for a cheaper price and even confirmed the dates. But the next day they told me the flight is changed and no longer available and they are blaming the airline, but clearly they wanted me to pay more for the new flight!!! SCAMMERS!! Stay away from them and use another service! Google sucks now because their flight search listed cheapoair as the default booking service.

IT was my big mistake choosing Cheapoair. After paying the ticket, I had a trouble with a seat on one flight that I have booked. I called their C service. They made me pay extra fee for asking for a seat which I did not understand why?? Unfortunately, I did pay and they did not assign a seat. I had to call the airlines that I am flying with and they assigned a seat for me. I recommend that you choose any other companies instead of this company.

DO NOT BOOK WITH THIS COMPANY. My fiancé and I booked flights worth $2500.00. The first woman spelt my name wrong, took my credit card details but didn't take my billing details so the booking cancelled. The second woman overcharged me by $200 and then didn't send me a confirmation email. While I was speaking this second woman, the FIRST woman I spoke to called me on another line and told me that the second woman couldn't make another booking because she has already taken the payment. I had no idea who was right and who was wrong and they were from the same department!!

I made the mistake of booking a flight at the wrong date last night. I realized my mistake this afternoon, and called to change the flight. No flights within a reasonable price were available, and I was advised to cancel my reservation, so I did. I was charged a cancellation fee, and taxes were non-refundable, totaling over $50 for nothing. This all took place within 15 hours of booking the flight. Unfortunately, this is the company policy. I think it's a way to scam money.

Watch out for hidden costs. I bought a room for 5 nights in Las Vegas in July. Little did I know that when I checked out there was a $20.16 Resort Fee added for every day! There was nothing in the reservations or confirmations. They tried to tell me everyone charges a resort fee - a LIE! Good luck if you can understand their consumer department in India.

We had plane tickets to travel to Israel July 31, 2014 with our family of 6 on Aeroflot airlines. For the past two weeks prior to our departure, we tried to reschedule or cancel our trip due to war between Israel and Hamas in Gaza. When I spoke to an Aeroflot agent at the airport, I was told that we had authorization to cancel our trip without penalty. However, the airline agent told me that we needed to go though our booking agent to get the refund. Cheapoair denied our request, saying that Aeroflot denied our request. Not true.

So I finally heard from Cheapoair and to their credit they managed to get me on a flight which is actually direct instead of with a stopover at all which is fantastic...they have absolutely assured me that my flights are now confirmed so I don't need to worry about any last minutes changes..I also have a private e-mail address which I can write to should anything crop up which I am really hoping won't.To this end they have been very helpful but I could have don't without the stress - nice to have it resolved so I can look forward to my trip.

On July 18, 2014, I bought a ticket Montreal-Paris for July 29, 8:55 PM and return on August 2, 12:25 PM with Air Transat. At Montreal airport, the Air Transat employee told me that my name is not on the flight of 8:55 PM but it is on the 10:15 PM one. The nice guy made the change. I can take the earliest one. The problems started when I was coming back. I arrived to Paris Airport early at 9 Am, went to check in. The employee told me that my name was on the flight of 8 AM and I missed it. I went to Air Transat airport office. They retrieve my booking from the beginning and informed me that the original flight schedule is 10:15 PM and return at 8 AM, and there was no changes on the flight schedule, so the conclusion is that CheapOair never respect the booking schedule. I tried to contact CheapOair. They put me on hold for a long time - it was exhausting. Finally Air Transat change my ticket to Toronto with €120 fees and $400 for another ticket Toronto-Montreal. I will not recommend CheapOair services to anyone. I recommend to sue them. Please let me know if someone is interested to do so, we can make a commune action.

Before I write this report, I've been searching through internet about this Company (Cheapoair). There are hundreds complaints about schedule change from Cheapoair. It is the time to stop them. Here are the stories.

On Monday, July 28, 2014, I purchased one adult round-trip ticket. Today, Tuesday, July 29, I called CheapOair.com to change one leg of my fare because it would not have worked for me to get transportation. I was told it would cost me an $85.00 fee, which I agreed to. Anyway, I just realized that my ticket not only ended up with $85.00 fee, but my base round-trip ticket which was originally $332.20 (including tax) is now $452.20, in addition to $50.00 in "Post Booking Charges." I was not expecting and was not told about an additional $170.00 in costs/fees. I even paid for the Travel Protection Fee, which is useless unless there is an illness, which is the only way you can possibly cancel the ticket. To go from $352.96 to $522.96 without being told is not acceptable! Buyer Beware if you plan to use this website. I am also on hold with the airline I am flying on because their website shows a double charge for one fare... What a mess! Go directly through the airline you want to fly or a travel agent if you need more research done.

Don't expect a refund. If you die someone might get your money back. Anything short of that, don't count on it. Not only do they charge you almost all of the price of the ticket to refund you the money they charge you an extra $50 on top of that so it comes out to you having to pay money in order to cancel your flight. Complete rip off. I will be writing negative reviews on every review site I can find.

I tried to book a flight to Mexico online. When I was waiting for the confirmation, the computer froze. I call the customer service and they told me that the flight was never reserved and that I was not going to get charged. When I told them the price, the guy told me that the price was no valid anymore and he told me it was 200 dollars more $1000 so I told the guy I was going to book somewhere else. Now I got my statement and there's a charge for cheapoair. I call them and the guy told me there was no refund. After I explain to him what happen, I ask to speak to his supervisor and he told me that I could get credit for the next time I travel. I demand it my money back and he told me he was going to file with the airlines and it was going to take a few week, more like never. Beware, do not use them. They are a scam. Try to use some other sites that are we'll know and read the reviews.

On July 27th 2014, I called Cheapoair and purchased two tickets for my daughter and wife departure August 4th and return August 10th. Agent confirmed the dates and we completed the transaction, expecting the itinerary coming to me via email, a day past and I did not receive the itinerary and I contacted them, the agent claimed the error on some kind of electronic issue, I provided them alternative email address.

I booked a flight from Hawaii to Australia last week. I received a confirmation number. I did not check my email but the company sent me an email on the 23 of July stating that the flight that I booked through them did not meet the time required to change on my connection. And please call. I did not respond since I had not seen the email. On the 28 they sent me another email to say my reservation had been cancelled. When I called it was explained why they cancelled. Kasen worked hard to find me another flight, but the other flight would not work. The tickets were never charged on my credit card. He was very understanding and worked hard to find another flight.

Cheapoair might be OK if you absolutely change nothing after making a reservation. We booked an international flight consisting of 3 legs. On the outbound flight one of the legs was deleted after booking by a computer glitch according to Cheapoair. After several hours on the phone they booked us on a different airline requiring a 1 day layover and the expense of a hotel. We had to change one leg of the return flight by a day. The airline would have made the change for $100 per ticked but since we booked with Cheopoair the cost was $600 per ticket. We booked a hotel with Cheopoair and with the change in flight we had to cancel one night. No refund. All changes were made more than 3 weeks before our flight. So they were not Cheap.

I purchased 3 tickets in good faith. After a death in my husband's family, we had to cancel the trip. CheapOair gave us the runaround. I have traveled for years and used Priceline and other agents and the experience was great. The cost of rescheduling or canceling kept changing. Requests to speak to a supervisor were the worst. They take your information and say you will be called back and to this day, after a total of 4 attempts, no one has ever called. Worst experience ever. I will never use this service and I don't suggest anyone uses them either. I ended up paying an additional $595 on top of the $852 per ticket to extend the tickets. The other option was to get $50 back!!!!!! Caribbean Airlines and CheapOair are both rip-offs.

Our flight was interrupted by illness 3/1/14, my children had ear infections, I postponed through Cheap-o-air as directed. They were suppose to CHANGE my 4 original United tickets for a fee of $800 that would be refunded within a week. My credit card was charged 3/1/14 for the full $800 they "required" to CHANGE my tickets. In reality Cheap-o-air only CHANGED 1 ticket and RE-ISSUED the other 3. United only recognized the one ticket change and has credited that $200. All of this information has unfolded in countless hours of being placed on hold and now 5 months later by Cheap-o-air personal. It is now 7-28-14 I haven't received my $600 due from Cheap-o-air. They have kept my money and I believe them to be a big scam company. NEVER NEVER USE THIS COMPANY.

I booked an international flight with them. I chose to pay a bit extra to get a direct flight since the flight was around 20 hours long. But then they suddenly told me that the schedule was changed, and I had to take a 6 hour transit! What's more is that they told me that 5 DAYS BEFORE the departure date! It was a business trip so I e-mailed them on the day and also called them after waiting on the line for more than 10 hours in total! They never came back to me! What the ** is wrong with them!? I repeat, DO NOT USE CHEAPOAIR - THEY ARE A SCAM!!

I bought airline insurance for a ticket for $20. I cancelled my ticket and was charged $50 extra?!? I should have read the fine print, but GOOD companies don't do this. It only took me 2.5 hours on the phone to make a cancellation. I wish I could give a null star out of 5 rating. As Eric Cartman says, "Screw you guys. I am going home!" I will make sure to give negative reviews to all of the people I know who ask for travel advice! And kudos to you for exporting your answering service to India. I'm glad you are supporting our broke economy!

After booking a flight in May, within 24 hours, I discovered a flight that was $400 cheaper. As Cheapoair advertises "Best Price Guarantee," I emailed them thinking it would be an easy reconciliation as I followed all the rules. It has been almost three months and I have not heard a peep. No follow up email or anything. Not only that but when I called the next day (after booking my original flight) to see if I could resolve over the phone, not only was the agent rude but he verbally told me, "There is nothing I can do," and would not let me speak to a manager. False advertising and the worst customer service I have ever encountered. I will tell everyone I know never to use Cheapoair! THIS COMPANY IS A SCAM, DO NOT USE!

I have booked with this company before for flights to India. Any changes you make with them will cost you an arm and a leg as the saying goes. I booked travelers insurance this time, as they advise in case you have to cancel. Well I had to cancel due to medical reasons. However, their insurance didn't cover it as my medical problem was pre-existing. So beware of this for anyone else of this.. not sure what else you have to read with a fine tooth comb! Anyhow they assured me they would give me credit of the ticket as long as traveled the same route within the year and a $300 fine..

My son-in-law booked a flight from Japan to Dallas for his wife and 5 year old son. Only to be informed that ticket they paid for were not available. This was the night before the flight. Yet the tickets were charged twice. They are fighting for a full refund. This a family that needs help recovering the monies. As we all know that our military are paid so very little, and the cost of living in Japan is high. Shame on you, Cheapoair. I will spread the word on Facebook.

Cheapoair sold me International flight for 3 family members that was not booked on all the connections and we end up paying over $1000 to buy tickets in the one of the connecting flights in order to catch my next flight. I called but was given a lip service and was told they will check with the other airline why they couldn't find my ticket. I found out that it was all cheapoair mistake because they failed to issue (buy) the tickets for one leg of the flight. I also found out that they are not member of www.asta.org which is a big red flag. But I will file a complaint with www.bbb.org and will dispute the charge with my credit card company as well. Just Avoid at all cost and dispute the charge with your credit card company; they will fight and win in your behalf.

I was sent several emails informing me that our flight schedule had changed and I was to contact Cheapoair for details and to arrange alternative arrangements. I sent them 14 emails, called them 8 times and tried to live chat 6 times over 3 weeks. I received no reply from emails, no answer on the phone, was hung up on after my 2nd question on every live chat. The airline has refunded Cheapoair part of my money but Cheapoair has NOT refunded me. Avoid this company at all costs.

I booked a car reservation on Cheapoair. I thought that I was booking directly with enterprise rental. I guess I should have realized when they wanted my credit card number to charge me a $15.00 fee that I should have run away. After they charged me $15.00, the rate is no longer cheaper than just going to the enterprise website. In fact it is $15.00 more expensive. Plus they charge your credit card when you make the reservation for the total fee of the car. I'm glad I cancelled even though I lost $15.00!

I got on this website shortly after I had booked my flight with CheapOair and I was scared to death afterward. There were so many horrible reviews. And I had no reason to worry. Most of the reviews I've read are the booker's faults. So of course, it's gonna make the trip difficult. And yes, pricing varies. They don't always offer the best deal, but it's up to you as the consumer to figure that out before you book. I WAS offered the best deal for my trip to Switzerland and everything went smoothly. You just have to make sure you're putting in all your information correctly.

They show just fake prices. For me a flight that was $1200 on another website was shown $584!! Then I started booking it and it said sold out. Then showed $709 I went for that and the same message "Sold Out"! The $924... until it reached the same price other website were suggesting. I called them and one of them said we are in New York and the other one said we are in India. Please do not count on them since you would be a loser. All the best.

There was an err made by my spell check on my computer on my first name so I immediately called to get it corrected. I was told they could help me but by calling numerous times and days it was finally done. The problem was that my ticket went from $458.00 to $787.00. I called again and the only thing they would do is refund me $50.00. They would not even let me cancel the reservation and start over even though it was and still is available. I made these reservations in Feb. 2014 for a October 30th date. I kept calling but they quit answering my calls. It is costing me over $300.00 to go on the same flights as I originally made the reservations for, just to correct the spelling of my first name.

We booked a flight with CheapOair UK from Bolivia to Brazil. The tickets never arrived (email), so we called them and asked what's up. They said it would probably be fixed in 30-45 minutes, and we should call after that if we all hadn't gotten any tickets. So we called them again after 1.5 hours and we basically got the same message. Then we called again and they forwarded the call to the ticketing department - or at least so they said. We never got to the ticketing department because apparently they don't take any customer phone calls. So, we kept going doing this for an entire day, only receiving vague answers or forwarded calls. At the end of the day, they said the flight could not be carried through because of 3 hours check-in time was too little in between two different airlines. We had to cancel the flight and find a new one in the middle of the night. After reading CheapOair's policy set, reading reviews online and my own experience - I can say: please stay away from this company. I believe it's a scam and any positive reviews seem like they have been posted by the company themselves.

I got my refund.

I bought tickets and was given incorrect information. I found out from the airline that the information given by Cheapoair agent was incorrect. Called them and wrote three emails explaining to their supervisor Nola. Never heard back. Never ever I will buy from Cheapoair again.

I booked a flight for a convention in Seattle back in April. Recently, some events came up so I had to cancel my flight and book a new one for New York. My first ticket was non-refundable, so I had to pay a $50 fee to have the money turned into credit to use for the purchase of my second ticket. Everything seemed good until I was notified that I wasn't allowed to use this credit unless it was for a single airline company, so multi-airline flights were automatically out of the picture. I was not notified of this before I paid the fee, so I ended up losing the $50 as well as the money I spent on my original flight. Avoid CheapOAir at all costs. Their customer service is worthless and the company is just out to scam people.

I bought flight insurance and had to cancel because I was in ICU. It cost $25.00 for the insurance, $50.00 for rebooking (airline fee not Cheapo). If I had cancelled with the airline directly it would still cost $200. Thus all Cheapo did was collect 75.00, there was no real insurance. If I had wanted to use it I would have had to fill out lengthy forms to prove I had been hospitalized but in reality it gave me nothing, but a lot of grief. Save your money. The airlines don't care if you have flight insurance and will give you another flight for $200 off the next time you book, meaning you pay $200.00 towards the next flight.

When my flight was canceled 6 hours prior to departure CheapOair made no effort to contact me. It took 7 days for CheapOair to respond to me, and lied by saying it was a last minute change.

From the start I had problems booking my flight. When I got to the airport my tickets had not been ticketed with the airlines. Then after all that was sorted out, then we found out that they never reserved my seats for my family. Don't even try to make a change to your ticket, they will try to charge you more than regular airfare. "Beware of Cheapoair".

I purchased a one way ticket from Booze Is to Portland, OR for July 22. I received a email confirmation for July 24! I called customer service and eventually got a call back (much later than indicated). They corrected the date and THEN wanted to charge an additional $85 for the date I originally requested. Cancelled everything! Will never use again!

I recently purchased a ticket through cheapoair.com. I had no way of knowing that I had purchased a discounted ticket that did not allow me a checked bag, so now I am responsible for $260 in hidden costs that no one advised me of. Cheapoair.com has done a terrible job in response to my inquiries. I am extremely dissatisfied with their service and their product and advise you never to book a ticket through them.

I booked a flight 6 months in advance to Mumbai using CheapOair and a separate flight Mumbai to Goa later that day not as a part of this booking. 1 month before the travel date CheapOair changes my itinerary and tells me take it or leave it. I call customer care and each time they put me on hold for times between 1 hour to 3 hours. They never pick up and if they do they put you on hold for hours together. When asked for compensating me for changing my itinerary they said in a very rude way, “We are responsible to pick you up and drop you to Mumbai and back" not for anything after that. But since they changed the dates I think they owed me a compensation as I lost 20000 Indian Rupees to rebook my travel later that day.

I am from Pakistan and was travelling to Europe. I tried to book a flight from Prague to Paris, but in the booking information, could not find my country's name. Don't we exist on the globe.

CheapOair is okay if everything goes well. 1st time we booked with them to go to France, no problem. 2nd time we booked 4 tickets to go to Nepal ($6300) for Dec 2014, it was a disaster. We booked this flight because of the price and convenient layover times on 2 stops. Then problems started when the times of some of the flights has been changed by airlines. Due to that, we have layover of more than 8 hrs in Doha which was not acceptable as we have younger kids. Then we started calling customer service, spent over 4 hrs waiting on 4 calls still problem unsolved. We had no clue which one is our real ticket. Neither they were willing to refund fully nor they were giving any other option to change the flight(we were okay to spend more for the convenient flight but we were not given this option). Now we are stuck with the flight that is not what we bought for. Every time we call they gave different refund amount and they said it will be refunded in 2 months. Terrible terrible unprofessional customer service. Please avoid this company.

Read lots of reviews AFTER I'd already purchased my ticket through Cheapoair and was worried that I was going to get in a mess by using them but all was great. The only complaint that I have was that I called customer service because I was worried about what terminal I would land and depart from Manila as it wasn't shown in my flight itinerary and the person told me the terminal number but when he forwarded written confirmation of this, it was the same old itinerary that I had from the beginning. Finally when I got my ticket at airport, they were able to let me know which terminal my girlfriend should go to in order to pick me up. Other than that, no problems and about $400 cheaper than anything else I could find.

I cancelled my flight two day before travel. I had travel protection plan and I will get my credit but when i re-book i have to pay $125 and the price of ticket. In all actually, i will have a credit for about $18.00. Because Cheapoair take the $125.00 out of your refund first. Then you pay for the total cost of your new trip. This is a scam and a rip off. This company needs to be shut down.

I booked 2 flights for £160 each from UK to Sweden which I thought was a great deal. Then I had to change the name on one of the tickets so I first phoned the Airline. They told me they incur a fee of £40 but that I had to make the change through my travel agent so I contacted Cheapoair. They then charged me £135 to change the name on one of my tickets! This is almost the same price as buying another ticket simply to change one word on the plane ticket and over 3 times as much as the airline had quoted me! After one week they still hadn't made the name change even after phoning them several times. They simply made excuses that it was a lengthy process and so on, but they hadn't even changed the name on their systems, let alone contacted the airline. So after one week with no change or progress being made seems I will have to pay another £40 to change the name directly with the airline. I would advise anybody to stay away from Cheapoair, they are scammers who will take your money, overcharge you and not even do what you've paid them to do!

Our flights were changed without notifying us and it just happened on their website to show my children and I saw words that said "schedule change/action required". I called the number and I was met with rude customer service and then they told me that they could change my flights anytime and I cannot cancel. I will NOT EVER use this so-called business for my travels again and I would recommend that everyone stay away from this service. They will not even consider cancelling my flights for three days (These were the words that I was told by the customer service) and I was also told that customers that have earlier flights will be helped way before I will be because my flight is at a later date. In other words, I am not important to them at all! Cheapoair does not care about their customers at all. Stay away from this place!!!!!!!!

I purchased tickets from Cheapoair for an international trip. Two days later I was informed that the itinerary they had given me had been changed. The new one, while not as convenient, was doable, so I agreed. I did ask their representative if this would be the final change and I was assured that it would be. Five days before I was due to leave, I received an email saying my ticket had been cancelled - no explanation - and they gave a number I could call...which was not a valid phone number. For questions, they offered an email address, which also did not work.

I had requested to change just the return ticket of my grandfather. The round trip ticket price I originally paid was $1375 (purchased on May 19th) and the day when I inquired, Jul 4, the same flight round trip to my desired date was $1690 (& only return ticket showed $701). I was ready to pay the difference amount but customer agent said it's a tedious process and multiple level fine involved to change and it will be a total of $859 for changing flight return ticket. I also asked what other options you have and she suggested to cancel and rebook it as they will charge only $198 cancellation fee (agent did not mention it is per ticket fine) and I agreed to process. When they processed it, they sent me email that ticket price $1119 will be refunded. I have lost $416 per ticket for 2 tickets $832. I didn't require to cancel one ticket round trip and because of agent miscommunication and mislead, I ended up paying unnecessary penalty and the ticket price. I think I should get the justification and get refunded the hidden amount they charged as part of the ticket amount at least. Please let me know of any legal procedure where I can fight against them to get it refunded the wasting money.

My family is having a big family reunion in Cali Colombia during the month of December. 15 of us live in United States, so we planned the trip to fly together and save money. My family bought their tickets through another agency with no problems or changes, and it happens that I bought 4 air tickets with this agency. Now Cheapoair is changing our schedule without our consent or authorization. Our fly back to US is supposed to arrive to Miami at 2:00 PM. Instead, we will been forced to wait for about 7 hours in Bogota and finally arrived at 6:00 PM to Miami. We already have rented a minibus in Miami to bring all of us back to Naples. Now we have to pay extra money to rent another car separately, and the waiting in Bogota's airport for 7 hours will generate extra cost for breakfast and lunch, no counting possible implications that can incur with my elderly mother who is in a wheel chair.

A long story short, I understand when you make a change in your flights you pay an extra fee. I totally get that, but... when they put another person's name on the ticket that's for you, please help me understand. These clowns still expect you to pay for their mistake and more. If you like throwing your money away... This is the agency for you! They should check for the recorded conversation I had with their customer service rep. While I stated several times is for Dominick... They put Camilla?!? Please anyone correct me if I'm wrong but even when you pronounce those two names they are spelled different and sound nothing alike. Yet, they still expect me to pay extra to fix their mistake. Caution for all travelers! Unsafe! I would not trust them, not even to feed themselves.

My 85 year old mother was residing for the winter months in Florida. She fell on Feb. 2, 2014 and injured her eye. On April 16th it was determined that she could fly home. I booked a flight for May 20th and purchased insurance for both her and my father who is also elderly. After the 16th my mother was operated on to save the eye and a small air bubble was noticed behind the eye. We hoped it would dissipate before the May 20 flight but it did not. Thus she was unable to fly home. I attempted to collect on the claim and they denied it because the Feb. 2nd injury was considered a prior condition. You have to read the fine print to find how worthless flight insurance is. I will never purchase flight insurance again and I will strongly recommend others the same. It's a racket. Nothing more.

I requested the price of 69.00 since I emailed it to him and it was wrong email. Now I want quality assurance chain of command to call me or email me. This was advertised - not fair to consumers. Right now they have one going for 64.00 to Puerto Rico from Texas if that’s real - who knows?

Because my daughter was under 18, on the website it said to call a number for more information because some airlines have restrictions for persons under 18. I was connected to an agent for cheapoair and he told me I had to book by phone. She is 17. Since I had tried to book online I knew the best round trip that would work so I gave him that info. From the price online which was $560.00 the price he quoted was $598. Then after I give him my credit card info, he had me hold on several times and comes back and tells me the airline US Airways just raised the price to $698.00 dollars. So many different prices, I told him forget it, I will drive. He also thought the name Kristen was a male after I spelt it for him.

I bought 4 tickets in two different bookings flying from Dallas to Dhaka, Bangladesh back in 21st of February 2014. The travel dates are June and July 2014. So far, they changed the bookings 4 different times and I had to call them to confirm the schedule and every time, 1-2 hours wait time, go figure. Now the ticket price is higher so they are trying to see if I can cancel the flight with them so they can sell it out to others for profit. In 2 different instances, they didn't even confirm the route and told us ticket is confirmed.

Booked flight to Turks & Caicos in Dec. for 6 adults departing the end of June. Rec'd confirming email on flights. On return trip back to Pgh, PA thru Miami that arrived at 10:00 am, we were informed at ticket counter that return flight scheduled to depart at 4:30 pm was rescheduled back in Feb with a revised 8:30 departure time. We never rec'd an email from Dec thru June or any type of notification on revised departure time. We'll never use CheapOair for future reservations and warn anyone who does that they ought to book thru a more dependable online service.

Back on March 17th, I contacted Cheapoair in regards to purchasing a ticket to India. I had advised them that I have not traveled out of the country before and that I only had a passport. I asked what was required in order to enter the country. I was advised only to give my passport number. I waited for months to travel from the time of purchase. I set up hotel accommodations through the company, also purchased flight insurance and then in 24 hours, I paid for extra luggage. I drove from Portland to Seattle to catch my flight assuming everything was fine. Once I got to the counter, they asked me for passport and visa. I told them I asked the agency what was required to enter India and I was only asked for passport. After waiting for months, I was not able to fly.

Cheapo Air advertises that it provides full refunds within four hours of purchase, but BUYER BEWARE! I purchased airline tickets to St. Thomas $2300 for four, realized that the layoff of 45 minutes in Miami would be impossible, so called to cancel within 3 hours of purchase. After a very unusual conversation in which the customer service rep tried to talk me out of cancelling ("why are you trying to cancel? you just bought the tickets. You shouldn't cancel") they verbally agreed to a refund. However, 24 hours later I got an illegible email saying I would get a $88 refund. Huh? Now I find out I was charged fees I do not recognize. This is not only unprofessional, it is theft. The company should be prosecuted for consumer fraud if this is common practice.

We booked a flight through Cheapoair. After our reservation was paid for, we then made a reservation for something that cost in the ball park of $20,000. The next day Cheapoair called to advised our return flight was cancelled, but that they had made another reservation. The reservation they made left us with nearly a five hour layover between flights. We could not cancel the reservation and rebook as we had already paid for a $20,000 reservation concerning another issue. We called the airline that cancelled the flight. The airline advised the flight HAD NOT BEEN CANCELLED. We called back Cheapoair for an explanation. They had none and only offered to refund our reservation.

DO NOT think you will save money with this site. I wasted 23 days calling everyday paying extra charges, lost my flight for a mistake they did and they will not fix it until I file a case with U.S Dep. of transportation. The worse agency and customer service ever. Stay away from them.

I booked a flight in Europe with Cheapoair online and the airway was called Harmony Airways so I searched for information on baggage fees and restrictions and could not find any information or even a website on harmony air and finally I came across a page that read "harmony airways stopped flying in 2007" . I immediately called Cheapoair and spoke to a representative asking how it was possible that I had just purchased a flight with an airline that did not even exist!!

This is truly the worst website to book a flight. I had a reservation ticket and decided to change the date of my ticket from Alaska Airlines. I decided to buy a new ticket from Cheapoair with a good deal price. However, I was unable to complete the transaction because it said that I had a duplicate passenger name and never received any confirmation order. But Cheapoair sent me a confirmation email, without I knew about this confirmation and charged me for this transaction. When I called the customer service, she said that it was my fault even if I never received the confirmation notification from the website. If I wanted to cancel it, I had to pay $50 per person + $44 for service fee. Furthermore, I had the worst and rudest representative. She talked very impatiently and when I tried to reconfirm her name (because I was not sure what is her name), she suddenly cut the conversation. When I called back, it took more than 30 minutes to wait and still nobody answered the phone.

I bought two tickets to Iran from CheapOair that we lost the flight. For extend the tickets, besides $800 (the real extending prices), Mr. Marcas ** one of the agents in Las Vegas charged - actually cheated - us $800 more (more or less $1600 in sum). I contacted his supervisors many time and explained the case and even wrote email to them, but by now I did not receive any answer. DO NOT BELIEVE THEM - NEVER, NEVER AND NEVER.

After much time spent contacting CheapoAir and the resort, we have finally received our refund for the over charge and have also received confirmation that our flights and hotel are booked.

I purchased two sets of tickets from Cheapoair.com & on both occasions the flight time magically changed to a time that I didn't choose. The first time I thought, I'm such a dummy... should've been paying more attention. When it happened the second time & I made 100% sure what times I was choosing & it changed, I knew this site was bogus. After the fact I read other reviews about the website & noticed that other people had the same issue. So for everyone out there that thought they booked the wrong times, it's not you... it's them! Will never ever use them again.

The company issued the refund

I will never use CheapOair again. The call center is very unprofessional and refused to transfer me to a manager. I called at 9 am and was promised a return call back just to get me off of the phone because the agent did not want to hold on the line for an Air Canada representative to fix my issue. It's one thing to say you can not fix my problem and another thing to transfer me to someone else and then lie about calling me back. I've spoken to 4 different customer service reps and have been told different things by each. I spoke with the first agent who told me he could not update my information with a frequent flyer account. I spoke to a second agent who said I needed to speak with the airline to fix a typo with my middle name. After waiting on hold forever with the airline, I was told CheapOair needed to fix the issue because they are the travel arranger.

Absolutely the worst experience I have ever had with booking a flight. Wasted two hours of my time to find out the prices they had posted aren't even accurate and that the cost is exactly what Travelocity or Expedia had it for! Cheapoair is a total scam and I don't even think they are a legit company... based on all the other complaints.

On $403 flight they charged me a $59 booking fee. I did not notice it until the next day. They refused to cancel the flight or to remove the $59 fee. It is nothing but highway robbery. Watch closely if you use them. There are many sites that are much better and with decent customer service.

Notified today that balance of refund was being made; unsure if account credited as yet, but that would be certainly be helpful in closing this unfortunate episode. What a hassle.

Trying to use a voucher for 2 weeks now, I have been put on hold for 4 hours, 3 different times. I am still on hold as we speak. Customer service is the worst I have ever seen. They will not give me corporate #. Can't even understand the people on the phone.

Please don't bother.Dodgy unprofessional company. Most likely based in someone's garage! Not worth it! Please avoid if don't want to face disappointment!!

Company has agreed to refund the remaining amount.

I called many times from New Zealand and the agents have put me on hold for 3 hrs. They passed around my call from 1am till 5am. I was really pissed off because all I wanted was changing the date of my return flight. I asked the agent named 'RAM' on how much it could cost me and he put me on hold for an hour. The line then was cut off. I have tried to call them many times. Sometimes, I had to wait for an hour-3 hrs for the agent to help my problem.

This company is strictly about money and their customer service keeps getting worst with every reservation that I make with them. The customer service reps are not trained to handle bereavement travel at all. Extremely insensitive and highly incompetent. Don't bother!!!

I purchased 4 tickets at Cheapoair with a discount of $30 per ticket versus using the airline website 2 months ago. I received an email from Cheapoair telling me the airline had changed the times of the flight and to call in if I was fine with the changes, which I was. I called in and told the agent (after waiting 52 minutes on hold) that I was fine with the new flight times and to go ahead and reissue me the tickets. They called the airlines and "supposedly" the airlines said they could not accommodate unless I could leave a day earlier. I said no I needed the date I had bought the tickets and the reason for having to leave a day early was due to the flight being sold out. This left me no other choice but to get a refund which could take 2-3 billing cycle ($2,000). After the call, I spoke with a ticket agent at US Air and she found my old tickets. She told me if I had not cancelled, they could have worked with me and got me on the flight I wanted.

I tried to purchase airline tickets online through the CheapOair website. After I had entered my credit card number and pushed 'purchase tickets', I received a screen message that said, "Oops, sorry, but someone else got the last seat at that air fare. The price is now $300 more. Click here if you want to proceed with your purchase." At that point, I shut down the computer and walked away because I did not want to be taken advantage of that way. Within 5 minutes, an agent from CheapOair called me on my cell phone (which I had entered as part of the info required to purchase the tickets previously) and said, "Hello, I understand you are having trouble making a purchase on our website!" I said I wasn't having trouble but that I refused to have the price change before my eyes at the moment I was making a purchase. The agent then went on to make me believe he was going to give me the best deal possible.

I also see that the refund was processed on my credit card - thank you.

All I say is, if anyone is reading this comment before trying to associate themselves with this so-called agency 'CheapOair', my advice to you is NEVER EVER dare to buy anything from them. On top of spending way too much money (as opposed to their cheap flashing adverts), you will lose your time, holiday and most importantly, you will be left with scarring experience of online flight booking.

Changing my ticket and then reinstating it for a cost of $1273. After more than 6 hours on the phone, the charges were dropped verbally. Nothing clearly was send to me, but my account was charged. I need to have my ticket reinstated and for the same amount of 967. Thanks.

A few hours after booking, I received an e mail. Only after this follow up email was received did I realized that seats could not be booked without an additional fee of $11.95 per person per flight. I tried to pay the additionals $11.95 for seat selection but was told by CHEAPOAIR that there was no availability and I had to call the airline United directly. When I called United, I was charge $75 per seat per flight per person. It cost me $150 per ticket or $300 to my flight costs of over $2300 in total. I work in the marketing field and this is an example of what is unacceptable, unethical and Cheapoair behavior needs to be corrected immediately.

Was on their phone call back. Waited 20 minutes. Then they cut me off. Frustrating. When we bought the ticket they didn't tell us that there would be an extra carry-on baggage fee. Then also we have tried a different phone number from the internet and that phone was disconnected.

I have booked through Cheapoair and they changed my flight dates without my consent and since my traveling dates are linked to my vacation period for time off and for the hotel booking.. So could not change dates.. So I called to tell them about this mess that they caused me and they changed back to my original dates with additional 152 US dollars.. And I found cheaper tickets but they told me that it is non-refundable.. I wish the BBB can shut down this company.. It is built on how to steal from people.. This is decoy travel agent.. Is the worst company and the worst customer service.. I hope the travel bureau can investigate this allegations.

My wife booked a round trip ticket through CheapOair with American Airlines. She used them because the price quoted was considerably cheaper than the American website. When she ordered the ticket, the price suddenly changed to nearly the same price as the American site. Still it was somewhat cheaper and she continued on. She received the tickets and used the first portion of the round trip ticket. She later received notice from this company that one leg of her return trip had been changed and that her layover in Dallas changed from two hours to five and that she should contact CheapOair if she wanted to change her reservation. She attempted and was on hold for a considerable amount of time.

I purchase a ticket for my brother back in Dec. He was unable to come and therefore I was told by Cheapoair that I had one year to use my credit--they fail to elaborate that I must book within 60 days or I lose my money. Today is June 10th and I just call to book my flight with my credit and was told it's lost, no more credit. I will never use this site to book any flights again no matter how cheap the flights are. I guess you get what you pay for even it $317 is a big price to pay for nothing. Not sure how theses airlines get away with doing that to people who work so hard for their money. They could have text me that time is running out and I will lose my money the same way they let you know what is going on. Very poor customer service.

My daughter booked a flight through CheapoAir in April of 2014 for June 6, 2014 from Split, Croatia to Budapest, Hungary on Air Serbia. On June 3, we received an email from CheapoAir that her flight had been cancelled and the next available flight was June 9, three days later! My daughter needed to be in Budapest before then to catch a flight home to the US. (This flight cancellation was Air Serbia's doing. They wouldn't rebook stranded passengers on another airline. I looked into Air Serbia's reputation and found out this happens often. They are 51% owned by the Serbian government and don't meet international standards for safety or operations... If I had known she was going to fly on that airline I would have said no!)

Booked a flight for four (including 2 children) US Airways (or shall I say American airlines? through Cheapoair. My itinerary was sent with only seat assignments for some of us. Finding this odd, I looked up my reservation and tried to get seats. All seats were unavailable except for extra space at extra cost!!! Called the airline and Cheapoair and they both suggested for me to pay the extra cost. How convenient for them! Explained to them both (each one told me to call the other one!), that I was traveling with small children so that it was a must to be seated together. Guess what? There was nothing they could do to help. I should just wait and see on the day of travel. Very inconvenient! Never in my traveling yrs have I encountered such a situation. I booked through them because in some site, Cheapoair was rec as a good search engine. The merger with US Airways and American Airlines made it very difficult to book the flight Itinerary I needed through their official sites.

I sent Cheapoair money and never heard from them once my bank confirmed that the money had been received. I never received any air tickets. I believe this is a scam and that the positive comments they receive on this review website are all part of the scam.

I received a last minute and a call from CheapOair stating that the flight I purchase two months ago was cancelled by airline (Ukrainian international Airline). I was also notified that the ticket costs will be refunded in two months' time (way too long). I hope that will actually happen despite of 4 months of time having my money sitting in travel agent's accounts. Ended by to buy tickets directly from the Turkish airline one day before departure paying double the price of the cost I would have paid at first place.

After 2 years of trying to negotiate a refund, we finally were offered a refund by LAN Air after being stranded in Quito Ecuador and paying (or losing) $5,000 to get back to the Philippines. My Daughter was unjustly denied boarding on an Iberia flight on what was called a visa issue that did not exist. I was told I must contact the booking agent - Cheapoair or travel ins. TravelEx to process a replacement ticket or refund. They blamed the issue on my ignorance of visa rules till I proved there was no such rule that applied. They have finally admitted but offered absolutely no help.

They are a terrible website to use! When you search for flights, you type in the dates you want, of course you are gonna pick the cheapest flights but they switch the dates and never give you the date you want. Then when you call they switch your flight for you but since you're calling and not ordering online you have a more expensive flight. Or you can cancel, like I did and you don't get your money back for 2 weeks and the flight will already then go up. When I called to switch the wait was very long and when I told them that having different dates on the website that show up first and that is not the date you wanted, they were not helpful and they say it's convenient even though they are just screwing people over. Don't use the website. It's terrible. They are not helpful and they just screw people!

I had a flight scheduled from Phoenix to Denver for 3 days and then to Sioux Falls. The return flight went back through Denver. I wanted to skip the flight to Sioux Falls and stay in Denver the whole time and catch my flight to Phoenix as planned. I paid $600 for this flight. When I called them they said, if I skipped the flight to Sioux Falls I forfeit my return flight from Denver!!! I PAID for this flight from Denver, but they would not honor this. They offered me another flight for 212 on another airlines, so let's do the math, it would cost me over $800 for 2, 1 1/2 hour flights!!!! I found one for $106 through US Airways for my return flight. I would not recommend this company to anyone if you ever need to make changes. I will not be using them again!!!

Should have read the reviews. These people are charlatans. After booking a flight and checking the invoice, I discovered there are many hidden fees. What I thought would be $4093 for round trip via Air France would eventually escalate to $4867 due to hidden fees. Alas, too late for the consumer because a flight, once booked is non-refundable and cannot be changed without high penalties. Not until much later did I scrutinize the itinerary. They had gotten the date of return wrong. I had e-mail proof of asking for a specific date. In fact, I had 2 e-mails. Yet, when I pointed out the mistake, it was my fault, and I would pay about $200 to correct THEIR mistake! I must use what I have purchased, therefore I must relinquish more money to these crooks. Needless to say, I join the dozens who have been swindled by Cheapoair and who complained, and the countless others who have not taken the time to complain to stipulate that this company is fraudulent and should be investigated by the Attorney General for Consumer affairs of the state out of which they do 'business'. Anybody know where that is?

Someone finally got back to us even though we were told they would within 24 hours but we got our refund.

We have received an email from cheapoair assuring us that we are being ccredited in full for our canceled airfare. This will take three to four weeks. If this takes place as promised we will be satisfied with the results if still dissatisfied with the experience. I can only hope they will review their policies and advertisements and make permanent changes so no future customers have this type of experience in the future.

Cheapoair is not a company you want to buy flights through. I recently bought 2 flights for my new employees arriving from overseas to my home here in Canada. Because of a U.S. immigration technicality, I had to cancel their flights through Cheapoair but chose to rebook through Cheapoair so that my new employees could fly a different route that wouldn't have them touch down in the U.S.A. Cheapoair said that they would arrange a credit for the first flights that were booked and then cancelled. Within the hour, I received the credit. The credit said that there was a $0.00 USD cancellation fee and that I had a credit of $876.22 USD for the unused flights. I decided that I would like to use that credit with Cheapoair this coming weekend and fly return from Calgary to San Francisco.

I booked a round trip for 3 adults, 2 rooms to an all-inclusive Bahamas resort, from May 14 - May 21, 2014, was charged for 3 rooms and 4 people! I called Cheapoair more than 5 times and every time, my call was answered in India and the customer service does NOT speak proper English so they would not help me. They even spelled my name wrong and my daughter's name wrong on the airline tickets, therefore the tickets didn't even match our passports! It's amazing that we got through customs! They charged my credit card 4149.99 WHEN IT SHOULD HAVE BEEN CHARGED 2894.02! I JUST GOT BACK HOME 5 DAYS AGO AND I DON'T KNOW WHAT I CAN DO ABOUT IT YET, BUT IF NEEDED, I WILL CONTACT A LAWYER.

I was online researching the price of a round-trip ticket to Tokyo, Japan. On one site, a Google ad popped up that advertised a RT flight to Tokyo for $808 through CheapOAir and gave their online address as contact information. I couldn't find the stated fare when I used their homepage so I called their contact number. My call was answered by an extremely rude man who insisted he couldn't help me unless I could tell him the exact site I had seen the ad on. So, I located the site again and called back. Again, the man I spoke with was extremely rude and insisted that the tickets must have already sold out. He did not have any knowledge of the advertised special, how many tickets had been available, when the special had been posted, etc. In short, he refused to provide any information relevant to the supposed offered fare.

It started with me going online finding tickets for a reasonable price for myself and granddaughter who is 4. Called in to speak with the agent. He argued me down that I did not see the tickets I wanted to purchase. Even though I gave all the info about the flight he argued I was mistaken, almost had me convinced, but I was looking at the computer while talking to him. He hung up on me. I looked again and those tickets were gone. So I called back and got a pretty good CSR. Booked flight to New Orleans on American Airlines. If I can help it I will not fly that airline again. (Period)

When I booked with Cheapoair, it seemed like a basic online travel agency. Nothing made me aware that it was a fetish site for indulging people with masochist cheapskate fetishes. I get that I can be a bit dense sometimes, but the name Cheapoair is borderline normal enough in the range of strange names for online businesses, that I really feel like a clue or two more about the site's nature would be called for. These folks are here to fulfill peoples' weird thing of being punished for trying to spend a lot of money. If you are actually looking for travel services look elsewhere! But if you get off on submitting yourself to prolonged punishment for trying to buy a service they're right up your alley.

After I called customer service three time and was cut off. But please answer my question. My daughter booked through cheapoair from travel from San Diego to Boise r/t. This was 2 months ago and when she got to SAN Alaska air canceled the flight. I had to book her on SWA and the AK flight was canceled by the gate attendant and she told my daughter to contact Cheapo for a refund to the credit card used. She did and did not get a satisfactory answer, so I talked to an agent at Cheapo Air about a month ago and they said the refund to the credit card would be forthcoming soon. It's been two months now and no refund has been made. Cheapo claim they sent it. I got them on the phone again after 33 minutes and was transferred to billing where I cannot get through or get cut off.

Never again will I book with CheapOAir and I've been booking with this company for years. This is the biggest scam of a company I've ever come across. First of all I had to cancel my $415.00 flight due to mandatory military duties that came up and I got a credit with a $200.00 termination fee (I get that). When I applied the credit they said I owed an additional $350 to fly for 1 HOUR from Sacramento, CA to Los Angeles, CA. So I would've had to pay almost $800 to fly from Sacramento to LAX, CA. That is ridiculous! They have no sympathy for cancelled flights, no discounts and on top of that I got hung up on and the worst customer service by somebody that hung up when I asked for their name! Your policies are very unforgiving and this company will never get another dime from me again.

I recently purchased tickets from Cheapoair. I found additional charges on my credit card after initial purchase. I then looked on website and found the same trip (same plane, etc. ) for a fraction of what I originally paid. I was told that I could not change and if I would, it would cost me $250.00 a person extra. I have talked with three people. All of which told me there was no one else I could speak with. Is there a "Higher Cheapoair Complaint Person" that I can talk with. Preferably someone that I can understand and not have to keep having them repeat themselves. I am very UNHAPPY with this purchase. I have spent $3,000 on 4 tickets.

When booking a flight online the dates I entered were not the dates I received. The dates showed up after I paid for the flight. The website is misleading. When calling to rectify the rep could only give me my dates for $100 more! While searching online while we spoke I saw the flight on Jetblue for exactly the amt I originally wanted to pay! Had to pay $20 more for different dates, cutting our trip short by two days because I was locked in with Cheapoair!! Same airline, more money, less vacation. Will NEVER book with Cheapoair again and neither should you!!

We booked a flight to Brazil on Cheapoair. You know the saying, you get what you pay for? Yes sir, you do. We haven't even gone on our trip and already we have had 4 schedule changes. When attempting to accept the change, it will not go through. The most recent change, we were not ok with and didn't want to accept it. I called Cheapoair and was told there was nothing they could do, call the airline and "we advise all of our clients to book travel insurance". It sounds like they are getting rich off of screwing people out of their travel arrangements by selling them insurance on their site. I have never in my life had this much trouble with any third-party. So much back and forth!! I will NEVER book another flight on Cheapoair and advise others not to either. Book with the airline or a more reputable third-party.

When I selected my flights on CheapOAir.com, I was informed that I would have my confirmation email within 1/2 hour. I waited over 12 hours, then contacted customer support. Was told it didn't go through because of my credit card, but I know that's not true, so I pressed for the real reason. Then I was told that the price was now $50 higher from the time I booked. I immediately told them to cancel - I don't like that game. Went to Orbitz, price was locked in as soon as I booked, and it was a done deal. Now I get an email from CheapOAir.com that charges or authorizations made to my credit card will be released within 7-14 business days... I thought they said my charge didn't go through? Just a bad experience - hope I'm not getting screwed.

Cheapoair did come through and honored the price that we originally book the flight for. This was helpful in that the company did work with us, but the frustration that we went through and the amount time that was wasted to get this resolved is hard to get back. I have increased my star rating by two additional stars just because of what we went through, but I am satisfied overall of the outcome.

These people are crooks. Bait and switch. Booked a flight and was given the wrong date. I am super anal and meticulous and have booked many flights. Screwed out of $295. Been on hold for awhile, was told it would be 3-4 minutes. Looking at the reviews........ Better Business Bureau is my next stop. Don't make this mistake!!!!!

Booked tickets from Seattle to Newark and got the Booking confirmation. 4 hours later and the website still says "Ticketing In Progress" and have not got the Ticket Numbers. Called the Representative and told them that I need to book other onward tickets and hence I am blocked. I was told to wait and will get the email. Still No news or tickets.. I am thinking about the worst case scenario and never going to use Cheapoair again.

Got an email that our Europe IT changed drastically and needed to "accept" via a link (that does not work!!!) or will lose reservation & several thousand $s! Held 4.5 hrs yesterday trying to tell them needed help (as it said to do b/c link not working), then finally sounded like was going to connect but instead cut me off/line went dead. Currently been holding over 2 hrs as I type this. #s they provide for airlines are for different airlines than listed AND just have automated help. Suspect they fraudulently force people to lose their reservations by not "accepting" the new IT then resell them.

I booked a trip to Turkey on Cheapoair, and due to political tensions, protesters etc, I tried to cancel. They told me sorry that there was nothing that they could do. I would have to travel before July 23, or be out of luck. Even with insurance, I probably will lose $1500. I am waiting for a response from the insurance, but they say that it is likely that I'll lose the money. I have traveled the world and have never had something like this happen. Everyone has the same story, imagine all of the $ that this company is making on people not traveling. This is a definite scam, and I will go to the BBB, and the TV stations if necessary.

My sister and I booked our vacation - Kauai, Hawaii thru these guys. Why they did not book us directly from LAX to Lihue was unknown, but ended up spending 7.5 hours in the Honolulu Airport because Island hop flights planes kept breaking down. We tried unsuccessfully to change back to Hawaiian Air (we flew over on Hawaiian Air). DAA! Return trip not much better. We did not trust the Island hop so we went to the Lihue airport earlier. We changed to a 2:20 flight, left at 3:30. It was one hour late. Our regular flight was at 7:30 with connecting at Hawaiian Air at 10:30 with only a 1.34 hour wait in Honolulu. 7:30 flight was two hours late and we would not have made our connecting flight. We would have been stuck in Honolulu until we could get a flight back to LAX. We made several attempts to work with Cheapoair and was continually told not their problem. We wanted to let them know that the Island hop company was not reliable and not to use them. We tried to switch to a direct flight in Lihue onto Hawaiian Air but OMG extra extra $$$. What a mess!

I booked a flight from Lima to Cuzco on Star Peru. When printing my e-ticket, I noticed my first name was spelled incorrectly (one letter). I contacted customer service in April. They told me they submitted a request to the airline to change the name over a week ago. I was told to wait 4-7 days for a response. I waited 8 days. I called today (5/15) and was repeatedly assured the request to the airline was submitted and I need to wait 2 more days. Seriously? I read one of the complaints on this website that sounds very similar. My flight is next week. I have my doubts they are really working to resolve this issue.

This is quite possibly the worst ever experience I have had online. I booked a fully refundable ticket through the website. The idiot on the other end confirmed that the ticket was refundable. A week later I call to cancel the ticket and was told that the ticket was NON-REFUNDABLE. My goodness. The wait times online are beyond ridiculous. I have not experienced a more irritating call-center service than this one. I'm surprised that this service exists despite there being plenty of other services.

Every person I spoke with was absolutely rude and sarcastic. I got charged for my flight correctly which btw has a fee for booking with them over the phone go figure. I felt pressured to reserve a room which looked ugly. The operator didn't even have an interest in helping me. He couldn't wait to move on to the next person showing me super cheap dirty rooms.

I was searching for tickets via Hipmunk from SFO to GVA and theirs came up the cheapest at $1616 per person. I entered all the information and hit submit. Lo and behold, the total came up to $30,000 ++ at $4k each person. I immediately called their 800. They helped me but they could not get the same quoted amount. They were charging each person $100-$200 more which is a lot due to the number of tickets. Finally, after almost 3 hours on the phone, someone was able to help and we finalized the transaction. It was 2 am my time so I went to bed.

After doing a search online for prices, I went to book a flight. The website kept coming back with an error that I had not entered a valid birthday. I called their customer service 1-888-** number for assistance. The man told me that there was a glitch on their website so he could book the flight for me. He came back with a cost $200 more. He said the flight was no longer available. I did the search again as I was sitting in front of my pc and said it was still showing available online and told him if it was no longer available why would not the site just tell me that instead of saying that I entered the birth date wrong. He said he'd find the flight and help me with booking so he looked up the specific flights and found them. After finding the correct one for the right base price, he said he couldn't give me the travel insurance for the same cost as online, giving me a cost that was still almost $100 more than what was the final price online. Hours later, I still see that flight available at the less expensive cost and yet I can't book it.

When I booked my flight I was all excited and when best price showed up I bought it. Unfortunately the best price was for different dates and when I called to complain or get changed they said tough luck. I said they should alert you that it's for different dates but they didn't care and wanted to charge me another $300.00 to change. Luckily I was able to move my reservation for the condo I had already booked as they were much more flexible. Since my booking Cheapoair has changed my flight twice. The most recent as two days ago and I leave Wednesday screwing up my rent a car times. I travel a lot and have never run across this. Thought I'd give them a try but my bad. NEVER USE CHEAPOAIR and book directly with the airline. If it wasn't my honeymoon and I'm willing to let it go this would have tainted my trip.

My family booked 3 tickets from Paris to Kolkata to assist to my wedding for a total coast of $2385. Unfortunately my wedding has been cancelled for personal reasons. This is a very expensive trip for them therefore they bought non refundable tickets as nobody thought the wedding would be cancelled. My parents decided to go in India to visit anyway as we knew we would not get back 3 tickets. But my sister is a waitress and she cannot afford to do this kind of trip if this is not for my wedding. She has been saving for several months. I asked Cheapoair if they could make an exception and at least refund my sister flight ticket but no one cares and no one wants to do anything for us.

So I just booked my flights through Cheapo from YYJ to BNE and it costed me $2400. After the fact I found out my sister is pregnant and needed to change my flight to get home sooner. I told the agent this in the very beginning of our conversation. So as he was looking into flight changes he quoted me $1400 extra so I said no way. He then came back with a price of $600. That still seemed too expensive considering I've already paid $2400. So when I said no again he noticed I had purchased the insurance and told me it would be covered. He literally talked me into changing it and of course thinking I would get a refund from insurance I agreed to change it.

I booked my flights for Canada (up to 1407.20 USD) and I've just received an email in which they stated that they could not issue the tickets at the original price, and that it has been changed due to airlines. Also, they said that on their database they found an itinerary(exactly the same as before) at the same price!!!!! Now they say that if I want I can get the flight at the new fare or cancel the flight without any cost for me (except, I guess, the money they already charged to my debit card, 1407.20 USD, without buying any ticket). The email is pretty ambiguous as well as the terms and conditions, in which they say that TICKETS are not refundable, but I did not have any tickets, therefore I pretend that at least they let me pay the difference with the new flight and that provide the ticket as soon as possible...

I just finished wasting my time going through the choices to book my family dream trip to Australia - chose flights for the four of us leaving on Qantas from ORD to MEL with a connection in LAX. Total trip time each way (including layover) was about 22 hours. I entered all four of the passenger information, promo code, chose trip insurance. Price came to $1624.00 each plus $94.xx for trip insurance, promo code took $25.00 off. Right when I started to enter the Billing information, their system flashed a window saying my session had timed out and I needed to reload it. (Funny - how does it time out when I am typing???).

I hope my experience here helps to improve CheapOair.com customer service. Billion thanks to Consumer Affairs for their support and prompt response.

I made a change to a reservation I made some months ago. I made this change on Friday 5/2 at around 9:30pm. I did not have to wait too long to speak with Shannon. She made the process seamless and changed my flight. She informed me that I would receive an email within 24 hours confirming the change. I have not received anything at all and it has been four days. I have been on hold for 50 minutes and also waiting for a supposed person to "chat" with as well. Mind you, I've been kicked out of the chat once already.

I booked a round trip ticket from GDL to INDIA. Due to personal reason I had to change the return itinerary alone. When I called the customer care after 30 min of hold I got a person and he tried for the other itinerary for return. He tried and said it’s not possible to do it. So I called my company and asked them to book the ticket alone with my family itinerary. The support person said he can do a complete refund on the round trip ticket for approx $1900 instead of $2110, said there will be a cancellation fees. So I booked another new ticket, there was some issue with my credit card so booked the ticket next day morning and called the customer care to cancel the round trip ticket.

Hoping to get to ND on Wed. for 1st interview after graduating this past weekend as a petroleum engineer. Secured a ticket for Wed & paid for only to realized that my traveling date changed to Tues. All efforts for a refund only yielded $23 instead of $436.

I booked on CheapO to fly from Honolulu to Kahalui (Maui), where I had planned and paid for accommodation already. I was to depart on April 18. When I got to the airport, I found to my shock and surprise that Go! which was the airline CheapO had taken my money for, had been out of business sometime. Much worse, CheapO had sent me confirmations the day before about the Go! flights so I had no warning till I got to the airport.

I tried booking a flight online and in the process the server froze and I couldn't log back in. I was concerned whether it was booked or not and if my card was charged so I called cheapoair. They answered right away and the rep said he didn't see anything booked with the name I provided so he offered to book the flight for me. I gave him the information. When I arrived at the airport I had two different reservations with the same name. Cheapoair had booked two tickets and charged me twice. I called cheapoair right away.

I am presently on hold to Cheapoair - 35 minutes so far. I have just read the reviews written by others. I am very concerned that I will not get on the flight I have booked and I will be out $200. I cannot believe I might have been duped!

We were looking online for flights in Brazil during the World Cup. My friend input some of his details including contact number. We must have been looking at the Cheapoair website, as suddenly they phoned to ask if they could assist with the booking. They were very persuasive and we booked 4 flights. All was ok until I checked the airline operator TAM website using the TAM booking reference. Of the 4 flights, the first was departing 12 hours earlier than booked, the second 2 hours later, the third was supposed to be an hour direct flight but was indirect with a 10 hour stop over, and the fourth flight didn't exist still all.

Cheapoair mailed me and gave me a refund of $100 which was their fee for changing the date of the ticket, I also asked then to give me a full description on how they charged me and they did. Problem is solved. Lets see when I get my refund. They just need to improve the customer service and all would go good.

After being on hold for over an hr each time we were disconnected. We're told they needed credit card to hold tickets and would not charge the card. When we called back, they ran card thru and also charged the correct card. Now being negative over one thousand dollars in account our savings acct is drained. We were charged over three hundred dollars in fees. This is unacceptable. He promised the card we gave him would not be charged because we knew the money wasn't in there. He also told us it would be voided and it hasn't been. We are sick over this, having three small children and not any money for groceries now. Our savings is gone. Please, we need help.

Update: A manager from CheapOair called me regarding my blog review. After lengthy discussion & a chat with his super, they have stated they will reimburse me for the extra cost we paid for the additional tickets we had to purchase for our flight. I appreciate that a rep contacted me & was willing to discuss the situation & make things right.

Booked my roundtrip tickets on 4/30/14, got confirmation email with confirm number from the airline and E-ticket number. Credit card was charged same day. The next day I called up the airline to select seats and they told me the agent (cheapoair.com) cancelled my booking and its no longer in their system. I then called cheapoair immediately. To be exact, I called on 5/1/14 at 10:55AM and spoke to their agent Ridhi after waiting 40 minutes on hold who then put me on hold another 20 minutes to transfer me to her Supervisor, Roland. Roland tells me a software glitch caused the ticket to get cancelled and they'll work to fix it but I should call around 9pm that night.

I have booked with Cheapoair before with no problem and the lowest fare I could find. However, my recent booking needed to be cancelled because of date conflict. When I called the customer service to cancel my flight, the representative offered me to change the date at no extra charge. I was on their website checking the prices while I was on the phone with the rep, and I found the new reservation actually was $200 cheaper than my original reservation, but the rep insisted the prices are the same. Since it was within 4 hours of booking, I could cancel the reservation with no penalty, I thought I would just cancel the original reservation, then rebook the new flight online myself. The rep reluctantly agreed. Then things started getting interesting.

I booked an airline ticket for 3 on April 29 through Cheapoair. Few hours after the booking I was informed that I need a US Transit visa for any flight that is having a stopover in US (and the flight that I will suppose to be in will have a stopover in LAX). Realizing that I don't have enough time and don't want to get a fuss on greeting the transit visa, I called Cheapoair right away to see if they can find a flight that won't be stopping over to any country that need a visa. After waiting for nearly 2 hours, the customer representative told me that he found an alternative flight but I have to pay $US300 plus for each passenger and with different date of flight.

After constant exchanges, a representative took their time to help bring this issue directly to the billing department. Very soon after, my second charge was refunded. I am thankful for the time they took since I've been busy with school.

Booked a RT ticket for my mother-in-law a while back. While she was able to complete the Departure leg of her booking, she was unable to do the return. Two weeks prior to her return date we called to try to change the date, as we had purchased the insurance. After being unable to get anything change for less than $500 dollars for several different dates, I just gave the agent two WHOLE months for the return date. After over 1 hr on hold and back and forth, the agent found a date at about $300 difference. Problem solved! NOT!

I booked a flight to Australia through Cheapoair.com. When received the confirmation email, my name was spelled correctly in the greeting but was misspelled on the ticket. I contacted them to get it changed and was transferred many times and was hung up on several times. When I was finally able to speak with someone, they said that would send a request to the airline to get my name changed and I would need to call back in 4-5 days. I waited those days and then called back. They then said that they were still contacting the airline and I would need to call back in a couple of days.