CheapOair Reviews

I made a reservation to travel from Miami FL to NYC on a specific date, the site unknowingly gave me an alternate date. I right away called to cancel, the rep on the phone told me that I could cancel but it will take 7-14 days for the refund, so therefore I shouldn't cancel and rather make a reservation by them for the date I do want. I didn't want, but the rep drove me crazy I shouldn't cancel, so I asked him if I will be able to cancel my new reservation, he told me, “Yes, within 24 hours you could cancel.”, so I told him if I will be able to cancel I will make the reservation now and will see later if I wanna keep that reservation. He made me a new reservation.

I was charged a $75.00 fee for booking 3 flights through that company. I did not see anywhere while I was booking that an extra charge would be added to the invoice. I noticed the charge on my credit card bill as a separate charge from the ticket. When I called back to inquire about the charge, the agent declared that it was in the terms and conditions. If I would have known, I would not have booked with them.

I am a Dallas Texas resident. I cancelled a 7th December flight on 4th December 2014 and Cheapoair jumped at the opportunity with over $250 fare increase added to $300 penalty. To add salt to injury, the new travel date was screwed up by reps that barely spoke English. The offered insurance cover I took earlier was a sham too. Fortunately, I live in the litigation world and It is time someone puts a stop to this exploitation. In the coming days, I am sending out a contact address for a class action lawsuit. Please stay tuned. This is too wrong.

I book a flight for Orlando by accident. Pick wrong day and I call for cancellation. That's fine but they charge me $75 and they give me a credit. I'll pay $355 for the ticket. Now I call customer service and I have to pay another $350. So how much I have to ** pay for a ticket for Orlando? That sucks! I never ever use this ** again. Don't use!!!

I always book online but never encounter such kind of travel agency... Cheapoair is totally a scam. This happened June 26, 2015. Try to browse our airline tickets for the best deal.... I supposed to book our tickets from YVR to Rome to the site we used before. But I change my mind because I found out Cheapoair has the best deal but unfortunately instead of saving money it's a lost. To make my statement shortly...I decided to book it on their site. For all I know me and my husband check properly all the details before we proceed to our booking. So we booked it. I'm so shocked when they send me the confirmation… Why our name is not in order. They totally messed up our booking. I call the next day and I think I talk with this guy from India. I told him about the problem on the itinerary they send to me that our name is not in order the way I'll do it when I'm typing. But he said, “you have to call the airline to correct it.”

CORRECTION ON PAYMENT: I cancelled a return trip for my sister and me from Charlotte, NC to Trenton-Mercer, NJ on Monday, Jan. 26. I made the round trip reservations with Cheap O and flew Frontier Airlines. Due to the forecast super-snowstorm, I had to get home before the storm came -- due to transportation reasons from Trenton and inadequate diabetes medications if I stayed longer in NC. I called Cheapoair and rescheduled our return flight for Sunday, Jan 25 (There is only one flight between Charlotte and Trenton-Mercer on 5 days a week -- no flights on Weds. or Sats.). I was charged $490 in additional fees ($150 penalty + $340 difference in flight costs).

I am sorry I bought the round trip air ticket from CheapOair. I called several times to assign seat as the Saudi Airlines said that CheapOair have cancelled my seats. The Airlines said the request for seat assignment must come from the agent, CheapOair. I was put on hold for a long time. After calling several times and long wait, I gave up. The customer service is real bad. CheapOair also send me the itinerary change which turn out to be all wrong on the new date on my return flight. When check with the airline, I was informed only change in time by a couple of hours. I am still waiting for the seat assignment. I will never ever use CheapOair again. As the name says it all: They are EL-CHEAPO!!!

I booked a flight with them from Melbourne to Hyderabad and these guys, they put me on a flight with an overnight stay without even letting me know. When I saw the flight information online, it never showed this much layover but after booking my tickets with them I see this layover. I'm so furious that these scammers robbed me of my money and gave me a flight that I would have never agreed to.

I booked my ticket 5 months in advance for my wedding! It is Jan 30th and they have just informed me my departure time has changed, plus the date I had scheduled to return home was changed. I tried to get my date changed back in order to actually have more than three days with my family for our wedding. I went back and forth with the airlines and the travel company for four hours.

Cheapoair is the awful site that I ever seen. They are just tricking customers by showing the cheap price and when you even book that flight, they cancel that flight and offer the expensive one!

I always see prices on CheapOair but when you try to book those fares are NEVER available. When asking for assistances to find the prices they advertise they always want to transfer to a supervisor. I think this company is very deceptive and just fishing for clients with dishonest advertising.

I booked a ticket with them and they said they had the best prices but they were 40% higher than the airline site, they charged me another $25 admin fee without telling and another $5.00 for seating which I could not access. I really feel stupid after having put my faith in this sleazy organization.

I asked for tickets from Tulsa OK to Newark NJ for 30 april 2015 and return on 3 May 2015. When I received two online tickets it had me returning on 2 May 2015. Cost of 644.40. Because I didn't notice the change of the date, more than 24 hours had passed. I could not change the tickets without a penalty. I ask to change the tickets to 3 May. Cheapoair told me it would be an additional charge of 760.00. So now I am paying a total of over 1400.00 for my tickets. This for two senior round trip Tulsa to Tulsa.

This is my 5th attempt to get some response from CheapOair. I have been phoning (from New Zealand) trying to get hold of anybody at the billings department at various times of our day and night. Every time I get referred to your billings department and every time I get a recorded message. Every time I phoned back and spoke to the customer services people in Delhi of wherever they are, I told them to PLEASE not put me through again, left my phone details to request a call back but this has also never happened. At least this morning I spoke to somebody (in Delhi) who promised me I will get a call back and I really hope this time it will happen. (But please be aware of the time difference as we are a few hours ahead of you and I may not make any sense if I get a call in the middle of the night.)

We were making flight reservations with Cheapoair and per their website I chose dates that I wanted to fly and paid for the flights. However when I received the confirmation the dates were completely different. I called within the 4 hours per their website and actually I called within 45 minutes of booking the flight and the order was cancelled. The customer service rep said that I chose flexible dates which I know that I didn't because of my work schedule. So all of this was done on January 9th.

Attempted to book a flight to Alaska through Cheapoair. After researching pricing and flight connections, I chose to book online. The booking attempt would not accept my information, resulting in a phone call to complete the booking. The agent with Cheapoair indicated that one of the flight numbers on their web site was inaccurate, which caused the web site to not accept my online attempts to book the flight. After giving me the correct flight number, she informed me of the cost. The price increased by $100 for my two tickets. Attempts to have her honor the price that I thought I was quoted through the web site was unsuccessful. I feel that this is false advertising and misrepresentation. She naturally blamed the problem on the airline for not updating the accurate information.

The website advertises free cancellation until a specific listed time but that is NOT true. You can NOT cancel, period. You will be charged the full amount. If you want to change anything about your reservation, it's a $100 fee. Customer service barely spoke English and refused to budge about the policies listed on their very own website.

I booked 2 flights to Tenerife from England with Cheapoair flying with ryanair. Our reservation was confirmed and we received an email with 4 pages of information and ticket numbers and flight details. We were sure we had all we needed to proceed to the airport. When we arrived at the airport, we were told we should have checked in online and printed off our boarding passes, it cost us another £140 to print off our boarding passes. Neither Cheapoair or ryanair made us aware of the need to book in online.

This complaint does not involve me changing any of the booked flight details. There is nothing I changed on my flight and yet Cheapoair STILL messed everything up. Hours wasted, $60 dollars worth of international calling to sort of the mess. Here's what happened:

On Jan.21, 2015 I made a reservation for myself and my daughter to Europe. When I got my email confirmation, I saw a change in flight duration. I called and was put on hold on and off for over an hour with no answer to my question. I called back the next morning and the woman at CheapOair said it was a mistake and ignore it. Five minutes after I got off the phone I get an email thanking me for adding flight insurance. No one even mentioned flight insurance. I didn't want flight insurance. So again I call and they said I would be refunded but it would take 1-2 billing cycles to show up on my VISA. Next day my VISA company calls and says that there are THREE charges at over $3,000 each from British Airway, American Airlines, and CheapOair. I told them that I only made one reservation with CheapOair but was travelling on those two airlines. None of the charges matched the total I was charged on the web site.

We were charged $1070 in change fees for a $2011 international ticket. I had to make changes to the ticket because the first leg of the journey was delayed by over an hour, causing me to miss my international connection. I had purchased the TravelEx Insurance policy, assuming that it cover things like this. At the time of the event, a rude agent from Cheap-O Air issued an ultimatum, indicating that the change fee could be paid in full or the entire ticket would be voided out. The agent also indicated that we could apply for a reimbursement. Well, if you can apply for it, I would assume that you should have a good chance of getting it. TravelEx insurance came back and said, "that's not covered. We're not giving you anything." Cheap-O Air then came back and said, "hey, delayed flights aren't our fault. We aren't the end service provider."

These guys are the worse! My wife booked a flight for us to go on our honeymoon with them. A couple of weeks later we just happened to double check our confirmation and noticed it said we left a day later than we were suppose to. She had taken a screenshot of the original confirmation and it showed a little note saying there is flexible departure dates. We called to change it and they would... Only for $200 for changing the flight plus another $200 for the actual flight. So it would be over $800 for us to change the flight. Unfortunately we couldn't just cancel cause it was over ten days and if we were to schedule a new departure flight on the correct day and not take the wrong date flight, it would cancel the flight on the way back. It's wrong the way they do business and we'll never use them again. My advise is to double check the dates and make sure there is nothing weird like the flexible date departure.

I have booked direct flights in the past from Cheapoair, about two and four years ago, and have had good luck. YET, most recently I booked a trip to the Caribbean with a layover. A day later, I received an email stating the flight needed to be changed. I contacted Cheapo and was told the layover time did not allow for me to collect my bags. Okay - fair, but why didn't the Cheapo rep I booked over the phone with pick up on this? Any other reputable travel agent or airline would have. And, of course, now they wanted additional money to rebook another flight. Hmmmmmm... I grew skeptical and decided to Google Cheapo for reviews. Suppose I should not have be shocked I found so many bad ones.

Booked online and received an itinerary that had the wrong dates and flight times. I called customer service, they pointed out it's my fault as I had first available, so their system ignored my specified dates and times. I can't see where that option was. Then they corrected dates and times and charged $200 extra. Half a day went past and they still had not confirmed our tickets for flights that are for tomorrow 5am. They claimed they needed to confirm credit card with bank. Then I asked to speak to a manager, she blamed me for everything and pointed out my flight times are not available and I have to pay more if I want the times I originally booked. Also that the currency is in USD not AUD.

January 9, 2015 I booked a flight which was supposed to have been from BUF to TPA April 18th to May 2nd. I booked a car for those dates coinciding with the time of flight I was booking. January 17th I got an email saying the itinerary for departing flight from BUF may 2nd was changed. I thought I don't have a flight out on May 2nd, I am returning on May 2nd. So I pulled out my paperwork and sure enough they had booked my flight leaving BUF May 2nd and returning May 2nd and yet my car was booked for April 18th to May 2nd. After I called them back re the email, I ended up with $604.00 US penalty fees plus taxes so a flight for 2 ended up being over $1100.00 US.

Will NEVER again use this company! I booked round trip passage to England at $749.33 USC and was later charged an additional $209.35 USC for foreign fees! NOWHERE in this transaction were foreign fees mentioned! And after many attempts to have this rectified the credit card company charged me all the same. All personnel dealt with were absolutely not concerned in any way.

I booked a flight for 4 on CheapOair. I guess you get what you pay for. You can't cancel and you can't change the flight unless you pay ridiculous change charges. They want $175.00 a person to change and that is $700.00 for 4 and to cancel they want $125.00 a person and that works out to $500.00. All I wanted to do was change the flight to 3 days later and they charge me change fees and blame it on the airline. When I called the airline they said they don't charge these fees, but it is CheapOair that charges the fees. So we are caught in the middle. Have to keep the original flight or pay huge change fees plus the cost of the increase in the flight. I am rather angry. I will never book with them again. Even the airline lets you cancel.

I called to make a reservation for 2 tickets but wanted to know about my cancellation options. I was told something which sounded reasonable enough by an agent called Domingo. I subsequently called back to cancel on the premise of what I was told initially...NIGHTMARE! 'It's impossible,' I was told 0_0 so I called Westjet who made it clear it's quite possible to modify or cancel the ticket. Cut a long story short, I paid $584.50 for my ticket... after much rigmarole on the phone with an agent, I was told they would deduct $150 cancellation ($75) and taxes ($75). So I was told I would receive a $375 refund. I told them that's still missing around $60. They said 'oh that's service fees and that's also non-refundable' so they basically put me out more than $200 bucks, wasted hours out of my day and left me with the worse travel agent service I have ever experienced. I'll stick to Flight centre next time and I will advise all my friends, family and co-workers to AVOID this company at all costs...literally!

I booked an airline ticket on January 8th, when I checked the same flight the next morning it was advertised for $441. This was cheaper than the original price of $591. I asked to get the $441 flight which had better travel hours. The agent said he could not do that. While I was on the phone with the agent (Dunbar) I was able to book my new flight for $441. He kept me on hold for a long time and was messing up the booking by putting in the wrong dates. When I made my new booking I told him to cancel the old one which he said he did. I received a new booking number and confirmation email. I thought I was set and ready to take my trip. I followed up with my bank to make sure funds were taken out and was told it was not. I then called cheapoair and they said that my booking was cancelled. I told them that I did not cancel my booking. They then lied and said the airline cancelled my flight. I called US airways and they showed that cheapoair cancelled my flight. Now 10 days later I have no resolution and information. They took $23 from my credit card, have please look into this.

After selecting my specific dates for travel, I booked online and when I checked my email confirmation the flight was changed to depart 3 days prior to what I had selected. I call cheapoair and am put on hold for at least an hour. When I finally speak to someone letting them know I need to change the flight date, I was expecting a cost of $50 or even $100 to change it but the rep searched the flight for the ORIGINAL booking date and tells me I will have to pay $300+. basically same cost for a one way ticket. In total I spent $900 when it should have cost me $500., called and emailed trying to get supervisor, but of course, they were unavailable. Horrible thieves who rip you off and try to be sneaky about it.

We booked 4 tickets for a family vacation. When we received our e-mail confirmation, the dates of our trip were changed. When we called to find out why they changed our dates they stated that we picked a flexible air option. I told them I did not because I have to come back on the day I chose and they told me I could change it back for 800 dollars. This company needs to be shut down. They should not be allowed to treat people this way. The airlines need to refuse to do business with them. If you are thinking about booking through Cheapoair, DO NOT!!!!!!! They are also VERY rude and started screaming at me when I asked why they cheat people like this.

I am a U.S. resident and I booked a flight to Jordan early last Dec. to visit my ailing mother to leave on 1/7/2015. I purchased insurance through them in case and was assured it would be refunded in case for any reason I cannot make that date. Well I rec'd a call on 12/23 that I need to come home asap - she is in ICU, called them, got some Indian guy that said I can't change the ticket. I have to buy another one at a ridiculous price and I can't leave for two days and because I did not want to commit with them he started actually yelling at me and then finally hanging up on me.

I booked a flight with Cheapoair in mid November for a trip the last week in December. At the end of booking my flight, it prompted me to book a rental through them. I hadn't booked a car yet, so I booked through them. I got to the rental counter, they had my name but nothing else. And so they didn't have a car for me, they finally found one hours later at a different company. I was downgraded and ended up paying well over double! 2 and a 1/4 times!

When cancelled flight, was charged $50 in addition to $200 penalty. Got a letter that indicated that I must rebook with United. When I called to rebook, I was quoted a flight $300 higher than the United flight I wanted, all because I had to keep the same fare class. Nowhere in the credit letter was it stated that the Fare Class needed to be the same. In fact, the new fare quoted was not the original fare quoted. Extremely unethical company, no integrity. I can't imagine how Consumer Affairs allows Cheapoair to continue in business.

This is the worst online airline to book tickets. You book a flight when you want, then CheapOair moves your flight to 3 days later, because the flight you booked is not available but they don't tell you that. Then they want to charge $250 to change the ticket. They trick consumers. If you don't uncheck a small box, then the company changes the day of flight up to 3 days after you wanted to fly. It happen to me 2 times. My son had to fly back on Sunday to go back to college, but CheapOair says the flight was schedule to leave Wednesday, which I did not book. I have my mom funeral and they change the day of flight to 3 days later after the funeral would have been over. Rude told me to book a whole new flight and take a credit for unused ticket or pay $250 to change it. Very sneaky business practice. NEVER USE THEM. Post cheapest flights that were never available in the first place. Other companies will let you know that a flight is not available before letting you pay.

I booked a flight with CheapOair from Boston to Bali in mid November. I had to repeatedly call over the 6 weeks to get confirmation codes and only received the one for the major leg of the trip (Singapore Air) after several calls two days before trip start. I had separately been trying to work with Singapore Air about seat selection (a medical issue requires aisle seating) but Singapore Air said my ticked arrangement only allowed for seat selection at the gate and that I had to deal with CheapOair about this. I was also told the airline transfers were not complete so my baggage would not be transferred along the way. Every time I called CheapO, there was a different excuse.

I booked a flight to Atlanta with Cheapoair. I had to cancel my trip and I was told that my insurance that I purchased wasn't going to help me in any way and that I would get a $250.00 credit but I had to pay $150.00 when I scheduled my flight and whatever the difference was. I didn't understand how it's a credit, I paid $398.00 for the flight. I lost $148.00 and had to pay $150.00 in addition to my so-called credit. I purchased insurance with the understanding that if I had to cancel I would be covered, that was not true so again that's another $19.99 I lost out on. So overall my experience was awful. I will never purchase a flight with that company ever and I advise you don't either.

First they advertised a lower price. When I actually went to the website, it was a few hundred dollars more - should have stopped right there. Going - had to wait for 12 hours at the airport before they could find me a flight. Returning - had to buy another ticket, as the lady at the desk - said there is no ticket issued in my name. Had to purchase another ticket. Called cheapoair as soon as I got back - 3 weeks ago, sent all kinds of paperwork to get my refund. No refund yet, and no response to my emails. Stay away from this website.... pay directly to airline, not worth the hassle. They bait you in with cheap prices and issue you tickets that don't or is not legit with the airline. They need to be shut down.

I booked a flight and was planning on renting a car. I saw that CheapOAir had an option to get a rental car with a click of the button and for real cheap ($88 for 4 days) so I got it. When I got to Miami, it wasn't in the airport like I thought it'd be. I had to take a cab cause I had 2 bags and it’s too hot to walk 4 blocks in Miami. The car company told me it was $368 and had no idea about the $88 I was quoted at. Also I paid an extra $20 per flight in order to pick my seat but on my return flight I got a middle seat. All around bad experience and I never got a refund.

My husband used this company to book a ticket one way around the holidays against my input on how horrible this company is. True to my input my husband found that his ticket home was for an alternate date and when we called for a refund they denied it. I then had to get my bank involved at which time they finally agreed to reimburse us. However, as fast as they can take our money, we now have to wait 2-3 billing cycles to have it returned. I do not recommend this company. Go straight to every airline site! They mislead you and only agreed to return our money because the bank was involved. Horrible!

CheapOair has been a big disappointment. I feel they take advantage and their fees are outrageous. I have no problem paying to change dates or cancel but to have pay over 600 dollars for a change when I have already given you my business and bought a 500 dollar ticket is not ok. You say you put your customers first. I disagree… It's robbery. I have used your site before hoping to give you the benefit of the doubt but you've proven yet again to be a disappointment... I won't be using your services ever again and I'll be telling others.

One of my worst experience in my life. I purchase a ticket for me and my partner and decide to cancel because it was a mistake in the place I wanted to go. So I call in and told them that I wanted a refund and they said no but I told them, "How can this be if your website says 'you have ten days to get your money back'?" I insisted in talking to the supervisor and she told me that she would send me an email and once I got the email they stated I have to wait for a whole year to get my money back. I don't recommend this website to no one because all they do is steal your money and play with your minds and give you the runarounds and if you want something better try EXPEDIA.

I need to talk to anyone that was on that Flight 673 US AIRWAYS, 25 people were stuck at that Airport (CLT) due to Tampa Flight left as Flight 673 Was Landing. I know 25 people were stuck at airport CLT and next flight was 11:30 next day unless you took the Orlando Flight.

I've used cheapoair twice. The first time I received an email a little over a month before my trip saying my flight times have changed, basically ruining my trip. I ended up spending $600 extra (for 2 tickets) to change my flight. I thought it was a problem with the airline, until today when the same thing happened for my trip to Trinidad next month. My flight changed so I am landing 12 hours later! This has never happened to me before, only with this dishonest company.

Cheapoair gave me all my money back thank you.

Pathetic Service! The customer representative who booked the ticket specifically told me there would be no charges for seat, but after 5 days of booking the ticket I see sudden charge on my bank account for 15$ for seat selection. How can you charge me without my knowledge? Highly unacceptable behavior. Very disappointed with their service. Would not book another ticket with this website again. And when I complained to the customer agent and tell him I'll make sure others know about what they did, he very confidently said, "Sure go ahead!" How rude can they be? Avoid at all cost.

This people are dishonest, liars and all agents are rude! I made a mistake when I bought my TKT to Brazil, giving my single name, instead of my married name as it appears in my American passport. I called American Airlines and explaining it to them; the reservation agent from AA told me that I would not have any problem changing it, with no cost, but I would have to ask CheapOair, as I had bought the TKT from them.

I booked with CheapOair tickets from Hong Kong to Singapore. They took commission for their "work" and essentially, I never got the tickets. Spoke to them before I flew and confirmed all was okay and I have tickets even though no money was taken by the airline. I again sent emails and credit card statements to confirm that there was no payments and if I still had tickets, answer: "Yes you do." Arrive at airport, no booking and the original ticket cost of $90 for 2 flights became $189 each. I am out of pocket and they paid me back my commission. DO NOT use them, they are incompetent!!

I was being charged twice wrong for CAD $1349.08 and when I follow up with them for refund they don't have any fixed time to refund and also since they are third party, they are trying to blame air canada for the fault and shed their hands off the issue. Also the reps are really rude. Never ever book flights from them.

I booked a multi-destination trip from Cheapoair on December 31, 2014 for $1975 for two people. We were to be going from JFK to Rome and then Berlin back to JFK. I received a confirmation and even the e-ticket in my email within a couple of hours. The next day, (Jan 1, 2015), I received an email from them saying that my itinerary had been changed and I needed to either email them or call to confirm that I was ok with this change. When I looked it over, the only difference was that the layover time had decreased for one of the flights, therefore, the plane would be arriving in Rome about an hour earlier. According to the email, the price was still the same. I had no problem with that, so I called to confirm. In the five minutes from receiving the email and calling, the price all of a sudden increased by $100. The agent tried to get me to agree to the increased price. When I told him no, he put me on hold. He then came back and said that he found another comparable itinerary. Again, it was more money.

I booked the ticket 5 months ago and some changes happened by the airline (Alitalia) to my flight and agreed to take the next available flight which was next day. I had to call Cheapoair over 10 times within 5 days and spoke with different agents and their supervisors in India and every time was on the phone for more than an hour! Every time, I was told that the ticket is confirmed and nothing to worry! Since, I didn't trust this company I had to check with the airline and according to them the ticket was not confirmed and if it is not confirmed by Jan. 2nd it will be cancelled! Another reason to not trust this company. I have never ever seen any company with low level of customer service. Stay away from Cheapoair.

I am in my second week of going back and forth with this company. They have been unable to provide accurate information, they have been unable to provide customer service, they refuse to allow me to speak with someone in the United States and they have stolen money from me and have caused me to spend additional funds on other tickets due to them not refunding the money they have stolen. I am now looking to file against them. Are any of you out there interested in doing the same?

We booked a trip to Phoenix from Saskatoon in back in July 2014. Our flights were changed by the airlines and we got bumped from 1 layover flights to 3 layovers and also bumped to standby somehow without being told. This occurred leaving Saskatoon to Vancouver AND leaving Denver to Saskatoon. When I contacted CheapoAir they said its not their fault. When I contacted Air Canada they said it was CheapoAir's fault. The agent handling my case never answers her phone, and gave me a really poor email reply 2 times now saying I need to contact the airline... NO HELP AND WE MISSED THE OPPORTUNITY TO TAKE AIRLINE CREDIT AT THE AIRPORTS BECAUSE WE WERE ON STANDBY!!!

Stay far away from this company! My family and I booked a flight in October to fly in December. CheapOair changed the flight 3 times before they decided to tell me that they could not provide me with a flight. I ended up having to purchase a ticket through a completely different company paying 3x the amount that I had originally paid. Three weeks later, I have yet to receive a reimbursement for the amount I paid them. Worst headache ever! Not to mention the fact that their customer service is garbage! Prepare to wait at least 35-45 minutes to get in contact with anyone from this company who will ultimately do absolutely nothing to assist you with any of your issues! Avoid them at all cost!

I have received in my credit card other fees from Cheapoair. I put in red color. This never happened to me. In blue this in my book with United Airlines (tickets + tax). This is the first time I bought the tickets from Cheapoair. I'm upset with this company. I saw some feedback sites where some people claimed about this tax/fee too. Be careful with OneTravel too, because both are same company. Thanks.

Was looking to book flight for my daughter from Toronto to Vancouver for after Christmas, and was booking it back in October. Didn't know my daughter's schedule for sure, but when I looked at Cheapo Air there was a Sunwing flight available, and the screen had big bold red copy that said "Free Cancellations", so figured I couldn't go wrong by grabbing the ticket at that fare and then could change or cancel if necessary - knew there would probably be a fee involved. Surprise, Cheapo Air, (after numerous calls, some of which they just hung up on me) tells us that it can't be changed or cancelled and that the "Free Cancellation" (which I had taken a screen capture of) meant that I could change it WITHIN 4 HOURS of booking it. Really. Like that's reasonable. So now they told us that we will just have to forfeit her flight - take it or don't take it but there isn't even an option to change, even with a change fee.

Hello everyone be very carefully when you choosing a flight from CheapOair. This is very true. I book a flight from Sydney to Melbourne and i use the CheapOair. Was on the site different price and they said there is no hidden cost but I after I complete everything, I checked my bank statements and they charged me double. So I called them, they said is not from them is from my bank. So I contact bank, tell me where the money goes and is from them. So they charged double. The important is they have access to your account because I done only one transaction but they did two transactions and also lie to me, say it's not from them. So everybody who use this website, be very careful because they may charge you twice and you don't know. They hide some fares so that they can get more customers. Very, very bad website for flight. They may say no booking fees and charges and many more, but that's not true. They do that to get you. Negative, negative, negative, negative!!! :( Very bad........... Cheaters, cheaters, cheaters.......... Even they customer service that's not know how to talk to people...

I bought a round trip ticket from Kentucky to Dulles, Virginia (Dec 21 to Dec 28). But for the return flight, I made a mistake and booked for Jan 28, 2015 instead. I called the agency on Dec 25 to change my flight and they said the total extra charge would be $550. I told them it's nonsense because it would cost less if I were to buy another round-trip ticket. The agent told me that's not possible and the deal he's offering was the best. His manner drove me mad "You can pay $550 for the date change or you can catch your flight next month." I hung up, then I went on United Airline official website and changed the flight myself, and it cost me $34 + $200 penalty. Cheapoair apparently tried to rip off its customer, especially ones who are not familiar with technologies, they are forced to pay more just because they have no other help. I feel sorry for those who didn't know what to do and fell for this dirty, cheapo trick.

Thanks to Consumers Affairs forum through which I was able to resolve my issue with Cheapoair favourably.

I bought a ticket from Tokyo to the Gold Coast (in Australia). It was for USD173.91. They charged me over USD 900.00 on my credit card. I opened up a dispute with my credit card company, and called CheapOair (and JetStar, the airline conducting the flight), and staff at CheapOair told me I would be refunded the 700 odd dollars I was over-charged. This didn't happen for 3 months. I had to call my credit-card company and redispute the amount, and call CheapOair several more times, with no guarantee that I would get the money back any time soon. I made screen-shots of all the correspondence I was given by CheapO, and forwarded that to my credit card company. Thankfully, as of December 24th, the refund has posted. I will never use their services again, and I don't understand how they can stay in business with their lack of professionalism. I'm also canceling my credit-card, because they were lazy and ineffective at conducting their investigation during the dispute process.

Cheapoair is doing justice to its name by providing Cheapo Service. I am appalled that after promising me a refund on a cancelled Air France flight, they have so far refused to give me the refund after an exchange of over 30 emails between us. While I understand that Cheapoair is not responsible for cancellation of the flight, they have shown the utmost insincerity and lack of business sense to solve this issue for me.

I bought a ticket to China for my stepdaughter for $1005.00. She was unable to go so I called to cancel the ticket. I expected to pay the standard $250.00-$300.00 fee. I was told my credit card was going to be charged an additional fee of $250.00 plus the $300.00 from the airline. I told the agent that was ridiculous and wanted to speak to a supervisor. They put me on hold and never answered. Finally, I got a call back and was told I would receive $150.00 of a refund on the $250.00 charge. So I paid a total of $400.00 to cancel the ticket. This company is a rip off and should be investigated by the Federal Trade Commission for consumer protection. Do not use this company!

I purchased a ticket in August to fly from Denver to Patagonia, Chile. Luckily right before Christmas, I decided to check my seats one more time. The airline had changed the first leg of my flight to leave later, arriving in Miami 2 hours AFTER my next flight was to depart for Chile. Cheapoair did not notify me nor did the airlines. The airlines said I had to go through Cheapoair to get new flights. On Saturday, the Cheapoair rep was rude and unhelpful. They are based in Delhi. I was put on hold many times, refused a supervisor, and finally told to call back Monday (they don't even answer the phones on Sunday). On Monday after many holds, the rep had it fixed and said I would get an email on Tuesday. No email on Tuesday and the LAN airline site still had me on the original schedule. I then talked with a Cheapoair rep who said nothing had been fixed but that he would fix it. He took my number in "case we get cut off". We got cut off and he never called back. I am now on hold with another rep who says she has it fixed and put me on hold to confirm with LAN air. We will see. I will NEVER use these guys again!

This organization (if you want to call it that) is horrible. My friend booked a ticket from Europe to NYC with a layover in Washington and these people booked a 3 hour layover with the connection at another airport 29 miles away! Who does that?!? Granted he should have looked at the details but his English is not perfect. They should have advised him otherwise. They have zero common sense. When we called to have this corrected they put us on hold for a LONG TIME until we decided to hang up and book a separate flight. The service here is terrible and all they care about is making a dollar, not the customers' comfort. Book directly with the airline or a more reputable site. Will not be doing business with these people again!!

I booked flight to Shanghai for Nov 7th 2014, arrived at the airport 4:30 am in the morning and was told that my ticket was issued but voided. It was such a beautiful beginning of my 3 week business trip. Everything was planned almost two months prior that flight and here we go. Cheapoair never called or sent me an email with any notifications of any changes was made to my flight. I had to buy a ticket the same morning for the next day flight which was twice more expensive. And my plans were completely screwed up. I never got any apologies, compensation or any response from this company. It seems they don't care about you, they care about money only. I will NEVER use that crappy company and I don't recommend them to anybody.

I had to change my wife, son and my flights. The operator told me that my wife and son's change fee would be $200.00 each. And mine (on a different flight day) was going to be $500.00!!! I balked and then the operator "found" a discount to $400.00 change fee for me. Wow.... I told the operator this was fraud and ridiculous and that I would never use them again.

I should have read reviews about CheapOAir prior to purchasing a ticket; however, I didn't raise questions until this evening. I purchased a ticket last night which was quoted at $133.09 and $14 or so for the travel insurance. Considering I am traveling from Dallas, I opted for the insurance. This evening, I received a rather odd email stating that an additional charge was being placed on my card for an amount that was not originally charged for taxes and fees. I didn't receive a confirmation email immediately and had to manually go and request the receipt to be sent to me. So when I checked the email and this is when I noticed... more than I was supposed to pay was authorized. Yet last night, the correct amount was authorized. So, I was immediately confused about what happened.

On September 16, I purchased a ticket from Colorado Springs to Austin TX with a stop in Houston. Tuesday December 16th I found out that my grandson was getting a new belt color, he has no idea that I was coming for Christmas. I tried to just get off in Houston and not fly on into Austin. Ray at CheapOair was not in the US, hard to understand and was very rude. I was told that they would cancel my return flight or charge me $575 more. I'm getting off early leaving an extra seat to be sold and not changing my return flight. NEVER AGAIN.

I posted a complaint previously about the high cost of changing my flight this week. They responded and promised a $50 refund because it was a legitimate cost considering the time frame. I had booked online myself and it was my own fault it didn't realized my flight was booked over two days instead of all on one. It was an expensive lesson to learn to check my reservation more carefully. I had only been looking at the times and not the days. If I had noticed within 24 hours of making it, they could have done more for me. Again, a warning for everyone booking online. Check your layover times and days for your reservations. There is no tolerance for mistakes.

Money taken from my bank in October. We didn't book anything with them! Now proving impossible to get in contact with them. When you do, they just hang up. Customer services are rubbish!

My fiance' and I booked our trip to Florida tonight for our destination wedding. We have a different return location so we booked two separate sets of flights through Cheapoair. We mistakenly booked a wrong flight and immediately realized the error. We called to amend our flight reservation for our trip 3 months from now within minutes of the original booking. The customer service representative was helpful but we were surcharged $50.00 for the change. Really????? You would think with all the available sites to book a flight that an instance like this would be an opportunity for Cheapoair to create value instead of picking my pocket. Not the best approach for customer retention. Customer service isn't what it used to be.

THIS COMPANY IS A BIG SCAM! I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE! On 11-17-14 I booked a room in Miami at the Hyatt for $169.64. A few days later they called and sent an email informing me that there was an internal error and that they switched my reservation to Courtyard Marriott for the same type of room and same rate. On 11-15-14 I arrived in Miami and went to check and the Courtyard Marriott and they told me they never received and payment from Cheapoair. The only thing they received was the transfer of hotels. I ended up having to pay $202.27 to stay at Courtyard Marriott. Basically I paid $371.91. I called Cheapoair to inform them about the situation and that I wanted a refund because I paid twice. Their customer service gave me the run arounds and never resolved my issue! Each time I called they were telling me that I would have a refund in 24 hours. I have called on 11-16-14, 11-25-14, 11-28-14, and 12-5-14. They still have not refund me for the hotel room!

After reviewing so many negative reviews both here, tripadvisor and other sites, I felt a great degree of trepidation and anxiety with regards to our booking to Asia for the holidays. We booked our tickets from YVR to NRT this past July, for our flight next week. I just called both airlines (Malaysia and ANA) and they have since both confirmed our bookings with airline confirmations. So so far we are happy that our bookings have turned out. I will definitely keep you posted after we get back from our trip in January on how the rest of the process goes.

I contacted the CheapoAir agent in November for my family vacation trip in December. He lied and cheated me, he took the credit card information before the reservation, and did the reservation which cannot be cancelled or change, and charge my card more than the average normal cost. And took more than one hr. And these company is based in India, and no legal department in this country can take any legal action against them.

So I paid for a ticket for $940 to fly to the Netherlands. When I arrived at the airport, I was told my booking was for different dates. I called hoping to get help from a CheapOair representative only to talk to several different foreign representatives. They told me they could re-book my flight but I would have to pay the difference between my original and the new one. Because I would have to leave that day, I knew it would be expensive and when I heard the cheapest ticket I could get was $2,300, I had no choice but to accept as my meeting would occur the next day. I asked several times if the cost I would be charged on my credit card would be $1,360 as that would be the difference between the two tickets. Every time I was told yes, so I agreed and he said he would purchase it.

So I booked a ticket, itinerary and everything was emailed. Thought great, 5 days later flight canceled and they've rebooked me another one, without authorization or anything. So I call the company... they will look into it. I ask for a refund, they say it's now a case of fraud on their behalf and to wait another 5-7 days. That was 17 November and still nothing is resolved.

I filed a refund request no. ** total amount 687$, for a flight Bey-London-Bey about 45 days ago on British airways thru cheapoair. Upon arrive late, at the desk of BA Beirut airport I was told that I had no booked reservation. After arguing for 10 minutes with a careless staff, I booked an urgent more expensive flight on air France, out of dismay to find later that my credit card was charged two times. One time 687$ which was accepted on hold, a 2nd time a 50$ charge that was declined, the reason maybe cheapoair blocked the booking, but still managed to collect 687$.

NOTE: I gave this experience 2 stars instead of 1 only because after the incident described here, I called CheapOAir back to register my complaint about their faulty web site, and the customer service rep listened very empathetically to my ordeal, and offered the opp to call him directly for a discount if I choose to try their service again. Very nice. Here's my story:

I made a reservation with Cheapoair to fly round trip on China Airlines between San Diego CA and Taipei, Taiwan. After I had paid for my flight, Cheapoair changed my flights to Taipei, telling me that I had to accept the change or else my trip might be canceled. I did not like the change because it added a 10-hour layover in Honolulu, but I accepted it. I got to San Diego airport 90 minutes before my departure time. My flight from San Diego to Honolulu was a China Airlines flight, operated by Hawaiian Airlines. The Hawaiian Airlines computer said that I had a reservation but no ticket number.

I was looking for a vacation and as the name says Cheapo Air had the best vacation price. I made my selection, filled all the information and credit information and then got bumped out of the purchase with a message telling me my time had run out. I tried again faster this time same message. I don't give up easily, this happened 6 times in a 2 day window. I phoned the help number on day one and was on hold for about 15 minutes then I finally spoke with a technician who quickly put me on hold again. The call was never picked up from the hold I was transferred to. The phone made a horrible noise and then hung up.

I booked two round trip tickets from JFK to Marrakech for my parents both of whom are 70+ and have medical issues. After purchasing the tickets I called them to make the seat reservations. I explained the situation to the agent that this is a special situation because of their age I would like for them to have sit together in seats that don't require them to climb over others to use a bathroom. The agent showed no empathy or understanding. I was brusquely told I must contact the airlines myself if I want better seats and there is nothing that they can do for me. After spending $ 4,000 + on their site and considering the age of my parents I expected some understating and assistance but received neither. I would not recommend anyone purchase from them.

Fees are outrageous for rebooking - not to mention the same fares advertised on their website or airline websites are conveniently "not available" for rebooking flights. Oh and every time they need to do something, they put you on hold a minimum of 10 minutes. 15 minutes to charge my card, 10 mins to look up flights, 10 mins to retrieve your booking credit, 10 more mins because you ask them to search other dates and when they come back they all of a sudden have a cheaper rate. Anyway I am pretty sure they take other calls when they put you on hold and also think they inflate the pricing for rebooking flights. Don't book with them - you can get the same price they publish direct with the airline!!!!!

So I called on December 1st, 2014 and Rafea (not sure if I spelled it correct) was the customer service representative that was assigned to me. I would like to start by saying that by far the worst customer service and by far the worst customer representative I have ever talked to or come across. I had called on my brother's behalf and wanted to know what is the process to CANCEL the ticket and get a full refund, which was not explained to me correctly. My brother is schedule to travel in January but due to family emergency he has to travel now and this was explained to the Rep and all I said was please explain me the process of cancellation and full refund of the ticket. To which he responded, “You can't cancel the ticket. We can give a credit for future.” To which I said, “Ok but I have insurance on this and this is a family emergency I need to cancel the ticket.”

We booked two singles from Durban to Johannesburg and were quoted £40 each way (inc taxes). But after we made the booking and received a receipt, we're charged £84 each way - over double. We wrote to complain but did not receive a response and so had to take the flight. It's not a massive amount of money, it's the principle. I highly recommend that you don't use this company, they are thieves.

Well first of all cry all night. I am retired mom and I made reservation with CheapOair on Nov 3, 2014 - paid to go from Philadelphia to San Juan Puerto Rico. Well I printed yesterday Dec 2, 2014. I saw that there an error - it was reverse from San Juan to Philadelphia. I email and no answer. So I called and how is it that they are charging me 200 dollars more and I paid insurance. I’m ok if I have to pay a fee of 50 but 200 - it’s like buying the ticket again. Mad and hurt at the same time. 285 X'mas present to CheapOair and then these guy from India really rude. Well this is my story.

My wife and I booked 2 sets of flights on Cheapoair.com. One set of flights was a really good deal in comparison to other websites. The Cheapoair fraud team contacted my wife stating that they suspected the credit card she used was being used by someone other than the owner & cancelled the good-priced tickets. Cheapoair bombarded my wife with emails & did not respond to a single one of her responses. It took over 4 phone calls from us to their American hotline which was actually either in India or the Philippines judging by the accents to verify whether the flights had been cancelled or are still in place. These calls cost us approximately US$40.

Now that the issue has been addressed by the company, I wanted to write about how I felt about it. Ram ** from Cheapoair contacted me to discuss the issue and was very humble and helpful. Despite my busy schedule, he tried to reach me multiple times and went above and beyond to resolve the issue. Though I did not get all the money back but he was able to refund me the tax money of around $675 (I had paid about $1500 for the cancellation charge).

I booked a one way flight to Texas. Basically everything went okay for that. The price was okay and the flight was all good. My complaint is that when I was on their website and made this reservation, there was this pop-up box that said "click here" for a $50 rebate on the reservation you made. Of course out of curiosity I clicked on it. Next thing I know I am answering a few questions and then told to call a number to find out how to go about getting the rebate. So when I called the number, I got some guy with very broken English trying to talk me into signing up for this program called "Great Fun" and that they would be charging me $1 to sign up and blah blah blah. But I could cancel this membership and still receive my rebate if I cancelled within 30 days (trial period).

I requested for a change of flight from Rome, Italy to Jacksonville, FL and paid $1,000.00 plus. I received the new schedule a day after but I have to spend overnight in New York with 14 hours layover. I called the customer support and asked for another flight schedule and I was told that I have to pay again if I am not happy with the new schedule. We just got back from the Philippines last night so I called their office and talk to several reps and was given me the same crap that I agreed by email on their proposed change. Anton was the last Cheapo rep that I spoke with and told me another schedule on return flight can be arrange if I will pay $ 600.00 plus for me and my wife to avoid staying overnight in New York. To be penalized once is bad enough but twice for the same schedule that I did not agree to begin with was uncivilized. It makes me wonder why the company is still in business. I will be flying again in the future and cheapOair is not cheap as the company claims it is. I cannot and will not recommend this company even to some people that I am not in agreement with.

Last spring I booked a trip to Italy for my friend and I. The flights cost more than $2,000. A few months later, my mother fell very ill and I had to delay my trip. CheapOAir assured me that for a fee per ticket, I could rebook my flight for the following spring so I paid a cancellation fee and moved my trip. However, once my mother was out of the hospital and I tried to book my flight, they told me that I did not have a credit. After calling over 50 times, chatting, emailing and being transferred to supervisors, they told me that Aeroflot was denying my tickets. SO I contacted Aeroflot (who had not even talked to CheapOAir and showed that my credit was ready for use). My trip came and went (I had to book flights through another company because CheapOAir just constantly ignored my requests).

My 82 year old Mom decided she wanted to go see her son and Grandkids for Christmas 2014. She looked online but was having trouble with her computer so called CheapO directly and spoke to "Kelly". They went over the itinerary several times, and my Mom expressed she did not want to take 4 flights to get from Bellingham Washington to Lewiston Idaho - the total trip time being 8 hr 22 min. (You can drive in that time frame, and have hours to spare.) After expressing this several times to "Kelly" she went ahead and booked the flight for my Mom. A few days later Mom prints out her itinerary and she's booked on the 4 flights 8 1/2 hour return ticket! It's now too late to cancel with the airline, and CheapO is being unhelpful! I have now been waiting on the phone for an hour and a half! No help for us! They said My Mom request the flight. We are waiting for copies of the call. We shall see!

CheapOair has made my life hell. One of the flights I was booked on, back from Qingdao in China was non-existent. Consequently, as a languages student from the UK, this meant I was left me stranded in a country I was unfamiliar with. Upon informing the staff about this issue, to put a long story short, they basically in a very 'shifty' manner blamed the problem on the Airline and some sort of 'mix-up', they were eager to hang up instead of making everything clear for me and providing a solution.

This site will rip you off! Physical evidence in hand and opened original confirmation email ready to send to support for customer service. Was told glitches don't happen but humans make errors all the time. Once again with evidence of everything they ask for was told "sorry, no refund." You're out $600.00 due to their mistake. You get what pay for. You want cheap, rude and disrespectful this is the site for you then.

I purchased Flight Insurance for a flight I booked through CHEAPOAIR and the name says it all. They wouldn't help me and would not accept the travel insurance I purchased because it's a scam, so don't do it. Take my advice. They gave me the runaround over and over until I got frustrated and told them I would NEVER book a flight with their service again. Enough Said.

The customer service is a trash. They don't even care what the customer is facing due to their unprofessional behavior. Charged me twice for a single ticket. When I contacted them, they took 2 days to reply back to my e-mail. Then they promised a refund between 7-14 days. It took 35 days for them to refund my balance. Again they credited my account with the amount and then, debited my account with a higher amount. Not recommended at all. They don't care about the passenger after the reservation is made.

Total incompetence, customer service dreadful. Didn't take money for 6 months but told me and confirmed in writing they had. Then they took it twice and denied it. I had to fight to get nearly £1000 back from them. They wouldn't give it back even though I had proof they charged me twice for the same flight. My bank refunded the money in the end as they had allowed a duplicate transaction. No help from Cheapo at all - book with these guys at your own risk. You may as well speak with a patronizing recorded message. They keep you on hold for 30 mins some times and then cut you off. Cannot tell you how stressful this experience has been. If I had more free time I would try and put them out of business to save anyone else the misery I have suffered.

I didn't read all these reviews. I regret. They tell me that my credit card doesn't work, so they call me, and tell me they have cancelled my flight. Well, Ok, I received a cancel confirmation by mail. So I book with another company but guess what? My account have been debited!! 200€!! And they pretend they will refund you but I never see 1€. I lose my money. I report a complaint to the police. SCAM! Never book with CheapOAir!!!!

I purchase 2 Separate trips at the same time. One for my husband and younger son for Thanksgiving and one for my older son to fly to Hawaii for Christmas (NEITHER ONE WAS CHEAP). I paid for the Insurance etc. and sent all the Info to my son, he needed to leave a couple days earlier than what I had booked for. (Their site says you have 4 hours to change your ticket.) I called right back and said I need to change it leaving Hawaii a few days sooner so he would not miss as much school. Not a big deal, they changed it and was only going to be charged an additional $57 which I could live with.

I would strongly advise anyone to stay away from this company. They will get you hooked with the cheap price only for them to give you the worst experience of your life later. They will change the time or day of your flight without your knowledge and tell you that you have a one day layover at your own expenses. I bought two tickets for the same destination and on the same day and time, a week later I got an email saying that the time on one of the tickets was changed. Simply put, stay far away from Cheapoair. The 50 or so buck discount is not at all worth it.

My husband and I had to fly to India due to a family emergency and booked a flight through cheapo airlines. We had a connecting flight through Canada and at no point did anyone from cheapo airlines tell us that I needed a transit visa. When we were getting on the flight, we were kicked off. Of course we call the agents of cheapo airlines and they were just the worst. Not helpful at all. The agent instantly was rude and did not give us any solutions AT ALL. We sat at the airport and subsequently called 5 others agents - 2 of who hung up and the remaining put us on hold for at least half an hour. The WORST customer service. Additionally, they absolutely refused to give us a refund - we got $0 dollars on a $1800 ticket. This is considering we had a family emergency and they absolutely did not help us at all. I would recommend you book your flight through another agent even if you have to pay a lot more. Good luck.

Cheapoair mislead you. They never advise you about the consequence of buy a non refundable ticket, if you do not read the long list of regulations and bull... I bought a ticket for $285.00 round trip to PR and I am not able to go and I tried to cancel it and get a credit for further date and they told that I have to pay $200 of penalty to American Airline for the cancellation and reissue of a new reservation or ticket. It is totally a rip off. You should buy the ticket directly with the airline not with all this bunch of supposedly low fare tickets. They should not be allow to sales tickets. Southwest has great prices and you can change them without any extra fee but are not refundable. Here, they are not refundable plus they charge $200, take it from the credit plus the difference in price. It is very sad. Disgusting. I do not mind about the penalty fee but the amount is not fair when they will send the ticket more expensive because it is holiday weekend (Thanksgiving). That is nonsense.

I booked a flight for my daughter's friend with Cheapoair. I scheduled it for the same day she was flying out which was 11/12/2014. When I scheduled it at the end it said 11/12 but when the email came up it said 11/19. I did not read the email well enough to see the date and when I took him to the airport on the 12th they said his flight was not that day. I had dropped him off and then had to go all the way back to get him because I could not get them to find him a flight. They stated he would have had to pay $440 instead of the original $169. This is so misleading and even if I would have seen the email there is nothing I could have done. Now I had to put him up in a hotel for an entire week while my daughter sits in Florida without him. This business should be put out of business. Oh, but thank you for the $10.00 you refunded me because you hung up on me, two times! I will never ever book with them again under any circumstances.

The billing lady I called was so rude and did not show any professionalism. I canceled a booking and had questions concerning the refund on the bookings. My concerns were valid because I was receiving mails of refunds in bits and pieces, which I don't understand considering the fact that I made the payments in whole. She kept talking over me, not listening to what I had to say. This company is ruining my holiday plans and it is so frustrating.

On Friday, August 29, 2014 I purchased a flight ticket with "Cheapoair" (appropriately named) for the wrong day. I needed a ticket for the current date, 8/29/14 and the purchased ticket was for the following Friday, 9/5/14. I immediately contacted their customer service department and told them what happened. The associate told me that since I called them immediately after making the purchase that my funds of $115.00 would immediately be returned and the reservation would be cancelled. Long story short, three months later, 6-8 phone calls with different customer service reps and extremely rude supervisors, I am still waiting for my promised refund.

After this went public, I FINALLY received the call I was waiting for. Last night I called the airline itself and the problem was resolved in a matter of 15 seconds. I let Cheapoair know I would be hesitant to do business with them again and again expressed my stress and anxiety caused by being neglected. They offered me a $100 coupon and apologies.

I booked a ticket to Brazil with CheapOair because it was the best price I could find. They made several major changes to my itinerary 3 times already (I travel in December). Awful wait times on the phone, poor service and lots of bad surprises await you if you buy from them.

I purchased a ticket from Cheapoair to fly overseas to see my 90+ year old mother well in advance of my travel date. I received an e-mail confirmation followed by another confirmation containing a booking number and an e-ticket number. For some reason I could never find my trip listed anywhere except on Cheapoair's website. I checked with the airline ~ no such booking found. I checked on "checkmytrip.com" ~ once again no such booking found. I called Cheapoair several times during the period prior to my departure only to be advised that there were no changes and that my trip was indeed confirmed and no problems were found. Be aware that Cheapoair's customer service (or lack of service) is out of India. If the agent you are speaking to doesn't like what you're saying, they put you on hold forever hoping you will hang up. Against my better judgement I took the chance of going to the airport on the scheduled departure date. At the check in counter I was advised that the booking number was bogus, did not exist. The airline's booking numbers are totally different to the one I was given. The e-ticket number also did not exist. The agent even called to see if it could be fixed as it was obvious that my ticket had been paid for but nothing could be done to fix it.

I want a proof of the conversation with one of the CheapOair agent that I called on 11/2/14. Per my conversation, I did tell customer services guy I wanted a package/insurance that able to get refund back because my niece and nephew are not 100% sure to travel to Texas with their grandmother and father (**). Your agent told me yes he will take care of it and charged me extra more for both of them. I was okay with that charged because I was sure he understood my request. My concern, I wonder because I told him the price of ** is higher than ** then I will cancel within 24 hours and book with Expedia. Then he told me that he will match the price as **.

DO NOT BOOK WITH CHEAPOAIR.

I was booking flights to Austin for me and my wife. Found the flights we wanted, received the "your price is guaranteed" and filled out our info and CC information, hit "BOOK" and then got a "your price has changed" from $568 to $955. Please accept price change. I don't think so. This feels like a scam to me. Anyone else experienced this garbage?

I had initially booked airline tickets along with insurance for $1250. Unfortunately I had to reschedule the flight as I didn't have a visa for the country where I had a connecting flight. I rescheduled for which I was charged extra around $700. I had to reschedule again for a later date and I was charged again $700. I don't understand the point of having travel insurance. There should be some discount or help for the regular customers. I had to pay in total around $2500/person for it plus their additional $25 CheapOair charges on each txn. It is ridiculous.

I was so happy to find a really good fare on my tickets that I proceeded to book with Cheapoair online, without FIRST checking the ratings and other stories. It is the first time I used their service. Everything went fine, until I get an email saying the fraud prevention department needed to confirm some information, and to please call a toll-free number. I did as said, spoke to 3 different persons (all nice and polite), and finally gave up about 30 minutes of waiting. I logged into my online bank account and saw Cheapoair tried to charge my credit card. Called the bank, guy told me they handle inquiries from online ticket resellers every day and it might be because the address I gave was not 100% the same as the one in their files. I called again cheapoair and that time it was fast enough, I could speak to the right person, again, always polite and nice. The transaction was processed and I can see on my CC account a charge from the airline, and one from cheapoair (6$ for them). If they go through all that trouble to earn 6$, they have all my respect!

I noticed that they charged me separately to make up the difference between the actual ticket cost to me on the airline and the high number that they quoted me. I didn't notice it with the 24 hour required time in order to file a claim. I will never use them again. Their quote $498.50. USAir's online price $384.70. Direct charge from Cheapo $113.80.

I called twice to get quotes for making changes to my reservations. I called the third time and they never picked up my phone. When I used another cell phone to call, someone answered very quickly. So what's going on? Trying to avoid their customers? SUPER FRUSTRATING.

On 8/25/14 I booked a flight for an employee for a Monday - Thursday flight. When I got the confirmation, it was for a Friday through Monday flight. When I called to find out what happened, he told me that the "Flexible Dates" was visible. I had not checked that and had not noticed. It is the default position, so this must happen a lot. Anyway, after a lot of discussion I was forced to pay an additional $224 to get the ticket that I wanted. In my book, this is sneaky and borders on unethical.

Midway through booking a flight on Cheapoair I was directed to a page saying my credit card was not accepted and to try again later. Knowing my card was in fact working I booked directly through the airline for the same flight. Woke up this morning to charges Made from Cheapoair for flights that were never booked!!! I have called their customer service only to have someone ask me that they need my booking reference to look into the matter - how does this make any sense when I have made NO booking and this 'company' has gone out of their way to charge my credit card for no reason. I have contacted the bank to have them be aware of this charge which they are looking into as we speak. Have already spoken to my lawyer also who will be taking this matter further if not resolved. It's utterly disgraceful to try and conduct a business this way. I certainly hope someone will reply to the countless emails I have sent - or this post so this matter can be resolved without a fuss or further action.

Beyond disappointed - getting furious now at the lack of basic "support" from the support department. This whole crowd is based in India and NO ONE wants to take responsibility for anything. My wife has been trying for OVER A MONTH now with repeated phone calls to rearrange the booking times after one of the carriers cancelled a flight. We now have only 2 weeks left before the flight and we have got absolutely nowhere.

Issue was resolved.

This company charged my credit card $200 more for a flight than they were suppose to. Once they realized their error they said that I would receive a refund within 7-14 days. It has been 4 weeks and still no refund. When I call all they tell me is that it is in process. This is actually the second time that they have charged my credit card without authorization.

CheapOair charged me travel protection fee, although in my first email from them it states clearly that I declined it. Next day, another email was sent to me and travel protection fee was included in my booking. I never agreed to. They stole $278 from me and I tried many different ways to get it back without any luck. I would never buy tickets from CHEAPOAIR again and if you do, be aware that if they overcharge you, you will never get your money back.

I am so upset with this scandalous company, I booked a trip and within the allowed amount of time canceled my ticket and that was in July, this is Oct. They have refused my refund even though it states on the website within 4 hours free cancellation and then within 24 hours cancellation with a fee... My bank is saying that CheapoAir refuses my refund. I am so pissed off that is 1200 of loss. I want to do a class action lawsuit against them, as they are awful, terrible, horrible. I see that I'm not the only one that has been deceived by their lies.

I will sue Cheapoair.

I booked a flight based on my request for certain dates. They changed the dates on me (I have NEVER had this happen before booking online). When I discovered this discrepancy, they said they have to submit a request to American Airlines. I called them 4 more times to find out what happened. On the 4th call they said that AA declined our request to have the $200.00 fee per person waived. When I called AA they told me it was not them but CHEAPOAIR that declined that waiver. I am now figuring out how to get the correct dates of my initial request corrected! They have not been helpful at all. I would NEVER recommend to anyone to use CHEAPOAIR!!! They are a scam, if you ask me!!!

Booked a ticket with CheapOair.com on Saturday from Perth Australia to Sydney. Guess what? Got a call from their Credit Card Verification department, saying they need a verbal verification from me, and ask me to call them back from a landline number which according to their system is my number from my bank database. Hell, I didn't know I had a landline number since I moved into this place a year ago!! And they refused to issue me the ticket, because I can't verify my identity.

I purchased ticket. The dates changed upon clicking purchase. I was originals billed 391. Then they billed me 177 two times for who knows what reason. I called them to fix the dates, then they billed me 28$. I did not receive an email until the following day about my purchase and then the bill jumped to 745. I called them and they confirmed I will be refunded verbally and never sent me an email. I called my bank immediately to dispute the extra charge because I knew this would happen because they are based in ANOTHER COUNTRY, INDIA.

I have uses cheapoair twice in the past 3-4 months and experienced no previous problems. However within the last 4 days I used their service to book a flight from Perth Western Australia to Melbourne, Victoria, Australia. The booking was made and the fare cost has been deducted from my credit card. However there was no email confirmation that my booking was made. I have received no correspondence from cheapoair concerning my confirmed booking. I have checked their website to confirm my booking, nothing is listed. I have emailed their customer service online site on several occasions and have not received a response.

Separate, additional, unexplained charge of $50 on booking. Unresponsive to phone, email inquiries. Flights changed numerous times... am wondering if this trip will even happen! Steer clear of this website, company, etc.

This is the most disappointing customer service ever! I booked a flight with a customer service representative. He told me flights are booked - an email will follow. Well an hr later an email never followed. I called them! My flight wasn't booked. So now the ticket went from $1013 to $1230 and he asked if I would like to book it! Hell no, oh but he still charged me anyway. The only reason I noticed they had charged me even though I had said no was because I went into my spam mail and noticed the flight was booked. Yes, CheapOair is not cheap, it's a nightmare. Please don't ever book anything with this place.

I called Cheapoair a couple nights ago to reserve an international flight. The guy was polite and helped me for over an hour to finally book the flight. He emailed me an itinerary with the flight info, but not the flight confirmation. So I called back and some Indian guy told me I would get it in an hour or 2. At that time it was like 11pm. So I was up working till 1:45 a.m. which was past the 2 hour point, but yet no confirmation email. So I called again and now the different Indian guy is telling me the flight was not booked properly and that the rates have gone up $315. So I told him "That's not my problem. You guys screwed up, not me so fix it now." He kept me on the phone for like 30 min and I got really pissed and asked for the manager. Again they kept me on hold for like 20 min before the manager got on the phone.

There was a pretty good flight offer from DTW to STX. I went to book it. I got all the way through and when I pressed BOOK the price was about double. So of course I didn't go through with it. Minutes later a woman called and said she was from CHEAPOAIR, noticed I didn't book. I said yes, the price doubled. She said she could probably get me about that price. I held on and yes, she could, all she needed was my credit card number. I told her I wasn't comfortable giving that over the phone. She said oh, I have all your info, she rattled off my info. I said I understand that but you called me and if I can book online I will do it but I'm not giving you my card over the phone. She continued to rattled info. I hung up.

Slept in the airport, after the first delay, they bungled all flights, and the pre-paid car reservation (car rental had no cars left)! Had to rent a car as I walk at another place. Spent over 6 1/2 hours on the phone at fifteen times, Put on hold. Nobody but supervisors can speak English. And they are hard to wait for, THEY DON'T CARE, WANT FAST MONEY AND DON'T KNOW ANYTHING ABOUT THE TICKETS THEY SELL. It's not cheap either! Just call your airline.

I phoned Cheapoair to book the return ticket I required for my son. It was not available at the online price but the agent politely explained this was because it was not in real time whereas her screen was. We discussed a couple of fares. I agreed to her price that was competitive with other companies for the same flights. I paid and the e-ticket came back in around an hour. I have no complaints. Everything was professional. The agent also phoned me back in five mins to allow me to phone my son during the booking. The flights are for November and December this year. If there is a problem I would be surprised since we have valid BA airline tickets.

Spent over 4.5 hours trying to book a 2 day business trip from Portland to Seattle by air for 3 people. They reserved rooms in a hotel that had no rooms, something I eventually discovered. In rebooking they then cancelled the flights of one of the attendees. The quoted rate on the 2nd hotel was over $100 more per night per room than the online rate so they suggested I book it myself. Repeatedly left on hold to obnoxious music & ads. Two agents barely spoke English. Not going to use this company again.

I Booked a room and car for 2 nights with cheapo...The room on their website was $133 per night...It was the same on the Sheraton's site. My cc was charged $420.25...When I called cheapos billing I was told the quoted rate was $165 and the remaining $100 was tax. I received every other cheapo email but never a price confirmation that they now claim to have sent....As for the car, my reservation states I would be charged 184.75 for the car for 2 days.. My credit card was charged twice in the amount of $203.00. Unhappy and will not use cheapo again.

I purchased a flight and was wondering about the protection plan, so I called customer service. I was asking this lady about me being in the military and asked about if my commander didn't approve my leave, could I get a refund with the protection plan. She said, "well no, you have to have documentation saying it is an emergency in order to get refunded, if not then you cannot get your money back." So I said, "what is the protection plan for then." She got an attitude and was like, "Don't you think if we had it where a person buys a protection plan, then they would automatically try to get refunded." I said, "ma'am can I speak to someone higher than you or your boss."

At purchase I had spelled out my email address 5 times to the sales associate of the travel agency. Despite his confirmation he did not use my email address but my husband’s from whom I live in divorce in and who is a dangerous person for several known reasons! His email address is ** and to his address was sent my flight itinerary. I had it spelled out at our library here at Library Lane in Woodstock and so far that is ok, but why did the company not service me my flight itinerary to my mail box online? Is there another reason for me to worry?

When I first booked the flights for the dates I wanted to travel the site changed my dates. When I had to cancel that flight I was told that I would have to pay a $200.00 cancellation fee which was suppose to leave me with a $55.00 credit. When I tried to use my credit to book another flight I was given the run around and placed on hold several times, hours at a times and even hung up on. I will never do business with Cheapoair again and will warn all friends and family traveling to stay clear of Cheapoair. Very unfriendly and unprofessional.

If you use cheapoair.com after reading this review, you deserve what you get. DO. NOT. USE. CHEAPOAIR.COM. I'm waiting two billing cycles (2 months!!!) for a refund on two tickets which cheapoair (from now on referred to HorribleAir). What I find amazing is that we all know nothing takes two months to refund, ever. They'll holding my cash and all I can do is share this warning on every blog, review site, friend, and family I know. DO. NOT. USE. CHEAPOAIR.COM DO. NOT. USE. HORRIBLEAIR.

I requested some date to travel and without looking, paid for the ticket assuming that I would get the dates I want to fly. Cheapoair gave me a different return date and upon trying to check in realized that the flight was to be 4 days later. Called customer service and it would have cost me 2x more so I just hung up as I could bear that I got ripped off and now Cheapoair is trying to make more money instead of helping me. I have used many times Cheapoair but that's it. I will tell everyone not to use thieves who steal money.

I had to change a flight for my son, he had a round trip ticket I booked through cheapo. We changed the flight, I paid the fee. When my son got to the airport they had put his middle name first and my son could not board plane. I called to complain and they told me they would forward the call to customer service (that's who they are supposed to be) and the number was disconnected. When I called back they hung up on me!!! Best advice--AVOID!!!!!!!!!! !

My wife booked a flight with Cheapoair from Cincinnati to San Diego. Her flight was changed twice; the second change was a 12-hour layover! She called Cheapoair, they were not at all cooperative. They used delay tactics. She called them four times and every time, she was put on hold for two hours and still her case is not resolved.

My husband and I are senior citizens who have not had a vacation in 10 years. We booked plane tickets with cheapoair to attend a wedding in Cabo the weekend of October 23-27th. The airport was destroyed as well as the hotel we were to stay in for the wedding. The wedding has been cancelled due to the unsafe conditions in Cabo at this time. CheapOair agent said the flight was not cancelled and if I cancelled the flight I would not get a refund. I will never book with this group again. We are out nearly $1600 for a flight that will never happen. This is a disaster for us.

Unable to find outgoing and incoming flights with one airline I used Cheapoair to identify suitable airlines. I booked the wrong dates and decided to re-book the flights again with the correct dates. My debit card had exceeded the limit by now and hence would not transfer the funds. Almost within a minute I was called by the Cheapoair "desk" and was offered assistance. I was sold a 169.96 euro flight with Ryanair for 229.89 GBP! When I queried this later I was given excuses that Cheapoair was subject to the airlines and airports rates and taxes. I informed the person that minutes after receiving their (Cheapoair) confirmation, I downloaded Ryanair's flight itinerary confirming the price at 169.96 euros! I eventually got a 50 GBP refund but this still made a 169.96 euro flight cost 179.89 GBP. In essence I am fuming that personnel at the Cheapoair desk set a fictional price for flights! I will never use them again and will warn off everyone I can from using them.

While I was frustrated with the initial response, I appreciate Cheapoair's customer service and they did end up fighting for me to get my money back. My money was eventually refunded and I am now able to go with the organization to another country without Ebola outbreak. So thank you, particularly Renee at Cheapoair.

First flight with Cheapo (3/24/14) was cancelled due to poor health.... a cancellation fee of $50 was paid and I was told if the flight was rescheduled prior to 3/25/15 there would be a credit $194.00.... I attempted to reschedule for a 10/15/14 flight and was informed that no credit was available and the flight cost was $246.... I insisted but was told there was NO CREDIT DUE. Growing tired of arguing, I folded and made the reservation with Alaska Air directly.

I recently booked 2 r.t. flights to Denver thru Cheapo. I told my son and he immediately checked out the Frontier Airlines' site and the exact same flight/tickets were $25 less per ticket. That's a $50 saving. I emailed them right away and didn't hear back for several days. When I did hear back, they stated that they would not refund my $50 because I only had 24 hours from booking my flight to report the problem. I did report it within 24 hrs, they just chose not to respond to my email within that time. SCAM artists!! ! Never again!!!!!

This company is a scam. I will never use them again and will tell everyone I know they are a scam. Their system is set up for mistakes and their rules charge obscene amounts for mistakes. The Cheapoair system created a spelling mistake in my first name. Calling the company they stated after 24 hrs (it was 25 hrs at the time of the call) a fee of $200 is charged due to airline fee passed to them. They kept me on the line reducing the fee to $100 if I did it right there and then. This was outrageous!

Cheap O Air does not function. It simply does not work. I have been trying for months and made fifteen to twenty phone calls and spent hours trying to contact the company. I have been told my bookings would be sorted out between New Zealand and Brazil many times, but they are not dealt with. Despite the lower prices, I recommend that you do not make any reservations with this company. It does not function. I will never make any bookings with this company again.

Booked a Helicopter flight in Maui and never got the chance to fly because cheapoair wanted to steal our deposit of $460 and instead of just dealing with the problem, they blamed another vendor for the mistake they made. Now me and my wife have to wait on the return process which I hope gets sorted out in the next few days. "WISH US LUCK”. Word of advice, make sure that what you are paying for goes to what you are doing through this shady as ** Company! We are really disappointed being it was Our Honeymoon. I guess the world's not perfect, but for a company that relies on deposit first, you would hope to at least get a sorry than be ran around for over 3 hours.

My wife and I purchased a round trip ticket from China through Cheapoair. I get a phone call 12 at night from my daughter telling me she cannot board the airline to the US because her name on the ticket we bought has her name in reverse. I told those fools at cheapo that the Chinese use the last name first. Her passport , visa etc were all in order! Even their email to my wife is correct. They could have easy corrected the info but they cancelled my ticket and now I have to buy another round trip ticket. Now when I call them I just get the run around. I am furious !! I don't know what my phone bill will be to INDIA either.They are lucky they are not in the US!

On May 27th, 2014 I was booking travel through Cheapoair.com; I browsed hotels and did not notice that I selected a stay until I got the confirmation at 9:25 AM. I immediately called the company... I was told that there was no problem, it was going to be cancelled and I was not going to get a refund. They sent me an email confirmation at 9:35 AM stating that I was going to get a refund in 7 - 14 business days. I called them at the end of 14 business days because of course I had not received a refund. The billing department told me that it was a mistake and they were going to call AMEX directly. It is now 3 and a half months later and still no refund. I called them today and they claim that they won't refund the money because I disputed the charges through AMEX. Horrible customer service, rude. I was told by their customer service supervisor "to have my lawyer call them". I asked to speak to manager and I was told that there was no manager and the supervisor hang up the phone. It is just ridiculous that they are bluntly stealing people money & getting away with it.

I reserved 2 one way tickets to Thailand at a good price through Cheapoair only to have them cancel them with no reason. I contacted them to ask why and 3 days later they tell me that they were unable to charge my credit card. In the meantime (not able to wait 3 days for Cheapo's reply) I contacted Dial a flight and booked flights at a slightly higher price, albeit the day before my original choice as the seats were not available (which I suspect is why Cheapo cancelled my res). Cheapoair had my phone number and e-mail address, but chose not to contact me before cancelling. Dial a flight had no problem with the card and gave me great service. Cheapo by name and cheapo by nature, don't use this company.

I purchased a ticket in July through Cheapoair on Air China from Miami to China. I scheduled the return for Sunday, 26 OCT so I could give lectures in Miami on Tuesday, 28 OCT. Several days ago, Cheapoair told me China Air canceled the flight on 26 OCT and that I could return on 27 OCT. They then scheduled my return to New Orleans rather than Miami.

I purchased a ticket from cheapoair since February and they did not honor it and will not give me my money back. They are still giving me a runaround update.

Selected a flight from St Louis to Aruba and the listed price was $485.70 showing 4 tickets left at that price. When I selected the flight, put in all my info and hit BOOK I got a message that said the price had gone up $40.00. I thought that was still a good price so I accepted that price then I got another message saying the price had gone up again!!! Then my phone rang and it was a rep from Cheapoair and he told me that those tickets were no longer available and tried to get me to select another flight/different dates. We have a house rented for the dates I selected so I said no and said I would book my flight somewhere else and I thought what they were doing was illegal. I checked Cheapoair before I got on this website and the tickets that I tried to purchase are still listed with 4 tickets available at $485.70 per person??? They should be shut down!!!

Never Never Never use Cheapoair. My daughter made her reservations to Bolivia from San Diego last January. Her trip was scheduled for August 18, 2014. On August 17 she received her confirmation from Cheapoair. She arrived at the San Diego airport on the morning of the 18th and was informed when She was checking in that her flight from Miami to Bolivia did not even exist! She was booked on a non-existent flight or one that had been cancelled and they never informed her of this. She had to have her flights from Dallas to Bolivia rescheduled, she almost did not make her flight from San Diego to Dallas, and instead of flying directly to Bolivia as planned she had to fly to Peru and have a ten hour layover to catch a flight to Bolivia. Trying to contact Cheapoair is a nightmare. You are put on hold forever. I feel there must be one representative sitting at some desk in a warehouse putting customers on hold. They are a company that definitely should not be in business and please no one ever use them!

I booked a flight through them on American Airlines. I knew of American's ripoff $265 policy to change flights so I paid an extra $17 for insurance on Cheapo that was supposed to let you change flights within 24 hours of your original flight at no charge. I was delayed and forced to take a later flight. I was informed by Cheapo's "customer service" that I would be charged the American $265 fee. When I replied that was why I bought the cancellation insurance, I was told that only applied to emergencies.

When purchasing my ticket online, I was forced to purchase a protection fee $22.74 - it covers NOTHING! The information regarding the fee was vague. I called today to make changes to my flight, BAMB $200.00 from a guy in INDIA! My travel date is over a month away maybe 25.00 bucks to make a change but $200.00 - REALLY. I want a refund and I'm told NO, just like that so from Cheat O air you get nothing! All I wanted to do was push my date back 2 days. If you are looking for customer service you will get NONE! Now searching online, I see hundreds of complaints, OMG! I will make sure to tell everyone I know NEVER do business with this overseas company!

My husband and I have been working on getting a refund from a flight that was cancelled in December due to the ice storm in Toronto. I went to re-book in July (thinking I had a credit with Porter Airlines as that is what I was told by CheapoAir after months of fighting with them!) but was told by Porter that I did not have a credit with them. I emailed CheapoAir and was told via email that they would check into it with their billing department. Several emails later, they just quit emailing me back.

This company shows misleading info and may charge much more. You should watch carefully (esp. flight dates) when you book flight tickets with this company. I bought three tickets from MSP to BOS from this site today. When I entered the dates of the flights I wanted (leaving on Nov. 24 and coming back on Nov. 29), the returned first item was very cheap but actually was of alternative flights on different dates that didn't specify (I didn't chose flexible dates) while the remaining were the flights of the dates I specified. There was a small sentence for the first one saying it was for alternative flights. I didn't pay attention to that sentence and didn't check the dates (I just checked the flight times) since the site said that there were only 4 tickets left and I felt that I should book the tickets as soon as possible before they were gone. Thus I bought 3 tickets of the dates I didn't ask for. The bought flight dates were on the same day (wired): leaving MSP in the morning on Nov. 26 and coming back in the evening on Nov. 26 too.

My friend, **, booked a flight for me from Santa Barbara, CA, to Minneapolis, MN. It was booked from Nov 8-18. When I received my email confirmation, they had changed the return flight so that I had a 23 hour layover in Denver! It said because the reservation had been changed, I had 4 hours to call and change it. I did NOT book this flight with the 23 hour layover! I called Cheapoair and was told they could change my flight for an additional $84, so I chose to cancel my flight completely and rebook through another service. "Jonathan" cancelled my reservation and I was then told it would take 7-14 days for my friends card to be credited! To make matters worse, the confirmation email I received yesterday, said the refund was made for only $24! The cost of the flight was $274!

I recently booked a ticket with my to-be two year old son with the lap seat option. I had to call to add those information. The agent told me because my son will turn 2 in the middle of the trip, he needs to pay a child price. And the child price with 25% discount ($1,088) is more expensive than my 100% as an adult ($1,059). IS THIS A DISCOUNT??? ? The Agent said because the price is quoted 23 hours apart and blablabla. But I immediately checked the online availability again and again today, it still shows $1,059 each even if I book two tickets. This dishonest and tricky practice to take advantage of special situation like this is immoral. I used to like this website a lot but now it's not on my list any more. I rather to pay more using other website. Cheap but tricky is not the way to go!

Checked flights on their website and the total cost for 2 people was given at £155 but after the payment had been processed the total was £321.23. Immediately rang the premium rate telephone line to cancel and luckily this was answered within 2 minutes. Had to tell the operator several times to stop the sales chat (bunking up the cost of the call) had a confirmation email 30 minutes later but have today received an email saying the refund will be £42.31. Have replied and threatened legal action if refund is not for total amount - watch this space. Will make sure I tell everyone I know not to touch this company.

I book my flight to PR to depart on Sat. and come back on Mon. because my dad have cancer and was very sick and me and my son want to see him for last time and the system put the flight for depart Mon. morning and come back Monday afternoon. I call to change the flight and I have to paid $400 to change the flight for next weekend because the flight was oversold. 2 days later, my dad pass away and me and my son can't see him for last time alive. I travel 2 time w/ Expedia and never have any kind of **-oair like this. Thanks so much ** to make me miss see my dad and my son grandpa and say I love you for last time. The funny part is, in May, way back to Texas in PR more than 10 people was complaining for same situation and any buy the flight insurance, so if you don't buy the flight insurance, be prepare to paid a lot of money because **-oair gonna mess up for sure your flight... Thanks so much **-oair.

After carefully entering all the correct data for dates, flights, and times of flights for the advertised price of the flight, I entered my payment details, pushed the book this flight button, what came up was a different date for my return flight? They had me booked too on a return flight 3 hours after I had arrived at my destination? When I called, the customer service representative in India told me for another $100, he could give me back my original booking date and time. He could not explain why the website had changed my dates? I asked for and received a refund cancellation.

Bought a ticket two months ago. This morning, I received an email - told me that my flight has been canceled. After discussion, they only accept change my flight to another date, which I only want to change flight time not the date. After I request reimburse for the date change, they start to transfer my phone to another agent. And the second agent has no clue why I transfer to him and he need to start over the process. After I explained my situation, he told me he need to transfer me to another agent to help me. And I wait about 20 mins and no one answer the phone. This is the worst service I had ever have online. Please don't buy any ticket from this website!!!!!!

They are a major rip off! I paid the $50 cancellation fee. They are making the new price 3 times as much, plus a $200 change fee. It would cost me 3 times more to use CheapOair than to buy a brand new ticket through working with an airline directly or another service!!! Beyond rip off!!!

In the end of July we purchased 2 tickets to Nanning, China. Until last week I thought everything was fine. Until I applied for visas and noticed they had booked me to city called Nanjing. I immediately called customer service and was told it was too late to cancel or change the tickets. I didn't care because it was their fault the tickets were wrong. That didn't matter, they took no responsibility because I authorized the purchase. The very polite booking agent said she would help me. After 1 1/2 hours on the phone I was told I could get the right tickets for around $1500 more over the $2900 I already paid. I need time to think it over, but was told I had to decide then whether to take the tickets or lose the $2900.

This is the worst company to ever book a flight with. TERRIBLE CUSTOMER SERVICE! They cancelled my flight and left me on the phone for 4 consequent days just trying to reach them. They repeatedly kept hanging up the phone, and at the end they told me they can’t do anything or help me, but they told me that they are gonna refund the ticket and they STILL haven't done that. I urge you all not to book a flight with this company.

They charged me lot of money and later they changed the flight timings. I have to wait whole night to get connection flight and their response is very very bad. They just charge money and once they get money from you, they play like anything.

Well, I have received my money back.

I booked 10 flights from Glasgow to Orlando, paid for the tickets and thought all was finalised. When I checked with the Operator some days later they had no record of my booking. When I contacted Cheapoair they told me that the Operator had removed the flights and that they were no longer available at the price I paid and that I would have to pay an additional 600 per ticket. I protested and in the space of a 30 minute conversation the price came down to an extra 200 per ticket. I became very suspicious and asked for a full refund and was told I could have one but it would take 30 days to clear. Cheapoair knew full well I was traveling in less than a week and probably assumed I could not afford to pay twice for ten tickets. However, I insisted on a refund and actually was paid in 4 days. I since found out from the operator that Cheapoair had themselves moved the flights to a sister company giving the appearance that they were no longer available when in actual fact they were. I think this is a deliberate tactic to put customers under pressure and push the price of the flights up. I strongly recommend that you do not do business with this company.

We found Amazing Rates to the Bahamas from the SW part of the US; $324 RT so we grabbed them. It has been a very interesting time to say the least. The first wrinkle was the flights changed from 10:30 pm to 12:45 am which was fine but whoever had made the change failed to look at the days correctly and gave us a 17-hour layover in Miami.

I had to book 7 international flights and after I thought I could relax and all the flights were set, I reviewed my receipts and every one was higher than what was quoted to me over the phone. Who knows what the taxes and fees section of the invoice is, but they are outrageously high. Every ticket was over what I told the agent I could afford. One of the invoices had an, "post fare" fee - what is that? That's a, "we have your credit card, so we can screw you now" fee? I fought all of those fees and they refunded them and I cancelled my flights and was outraged at their tactics, so outraged that I would not accept anything less than a full refund so the total was $0 to CheapOair. They can get good prices and ALL the agents are working those fees up to get a bigger commission - push them down - barter - offer them less. You can frequently get it.

My wife and I traveled to Japan and would then book our ticket onto Singapore. Because we were not at our home when we booked the ticket, cheapoair could not verify our payment. As a result of not being told why the card was not verified, we missed our flight, had to stay in a hotel another day and booked on "Scoot " airline which I never heard of. We were then charged a 50,000 yen over baggage fee when we got to the counter. The agent who booked our flight did not even tell me what airline it was so I wasn't able to read their weight limits until that very morning because cheapoair finally verified my payment in the wee hours of the morning. I will continue to use this company again, but this one cost me a mini fortune! I hope no one EVER has to endure such pain as my wife and I did with this company...

Should have researched the internet before using this company. After many LOOOONG phone calls! Had to cancel my debit card after looking at my bank account. Numerous efforts by CHEAPOAIR attempting to charge my account. Now I must wait for a new debit card to be sent to a foreign country from the USA before I can continue my travels. Had to pay my bank for express mailing service also. Wish I knew how to get this company shut down!

I scheduled our flight in March of 2014 for August 2014. Circumstances changed and we needed to return a few days early, and was told that the cost would almost equal buying new tickets, just to return early. Now we are faced with losing the total cost of our flight and lose $954.00 for just a few days change. From now on Cheapoflights will NEVER get my business, and as a Nuclear Technician that travels 9 months out of the year, I will spread the word of this to all my fellow workers.

DON’T EVER BOOK WITH CHEAPOAIR.COM! IT’S A SCAM!! On August 8th, I was trying to book a round-trip flight ticket from Shanghai, China to Reykjavik, Iceland for an engineer in our company on CheapOair.com. Every time after I filled in my payment information and was trying to submit my order, the price went up from $2,000 to $3,000, sometimes $2,500 (in which cases I accepted the offer and tried to proceed, but again, the system declined and the price went up again to $3,000).

Please think twice before using CheapOAir. I thought my booking was set in stone. They charged my credit card without the tickets being confirmed! Now I had to wait for the funds to be returned to my account and I cannot book with Priceline because I'm still waiting for 4 thousand dollars to be refunded. CheapOAir seems like their system is gaming the consumer. I booked for a cheaper price and even confirmed the dates. But the next day they told me the flight is changed and no longer available and they are blaming the airline, but clearly they wanted me to pay more for the new flight!!! SCAMMERS!! Stay away from them and use another service! Google sucks now because their flight search listed cheapoair as the default booking service.

IT was my big mistake choosing Cheapoair. After paying the ticket, I had a trouble with a seat on one flight that I have booked. I called their C service. They made me pay extra fee for asking for a seat which I did not understand why?? Unfortunately, I did pay and they did not assign a seat. I had to call the airlines that I am flying with and they assigned a seat for me. I recommend that you choose any other companies instead of this company.

DO NOT BOOK WITH THIS COMPANY. My fiancé and I booked flights worth $2500.00. The first woman spelt my name wrong, took my credit card details but didn't take my billing details so the booking cancelled. The second woman overcharged me by $200 and then didn't send me a confirmation email. While I was speaking this second woman, the FIRST woman I spoke to called me on another line and told me that the second woman couldn't make another booking because she has already taken the payment. I had no idea who was right and who was wrong and they were from the same department!!

I made the mistake of booking a flight at the wrong date last night. I realized my mistake this afternoon, and called to change the flight. No flights within a reasonable price were available, and I was advised to cancel my reservation, so I did. I was charged a cancellation fee, and taxes were non-refundable, totaling over $50 for nothing. This all took place within 15 hours of booking the flight. Unfortunately, this is the company policy. I think it's a way to scam money.

Watch out for hidden costs. I bought a room for 5 nights in Las Vegas in July. Little did I know that when I checked out there was a $20.16 Resort Fee added for every day! There was nothing in the reservations or confirmations. They tried to tell me everyone charges a resort fee - a LIE! Good luck if you can understand their consumer department in India.

We had plane tickets to travel to Israel July 31, 2014 with our family of 6 on Aeroflot airlines. For the past two weeks prior to our departure, we tried to reschedule or cancel our trip due to war between Israel and Hamas in Gaza. When I spoke to an Aeroflot agent at the airport, I was told that we had authorization to cancel our trip without penalty. However, the airline agent told me that we needed to go though our booking agent to get the refund. Cheapoair denied our request, saying that Aeroflot denied our request. Not true.

So I finally heard from Cheapoair and to their credit they managed to get me on a flight which is actually direct instead of with a stopover at all which is fantastic...they have absolutely assured me that my flights are now confirmed so I don't need to worry about any last minutes changes..I also have a private e-mail address which I can write to should anything crop up which I am really hoping won't.To this end they have been very helpful but I could have don't without the stress - nice to have it resolved so I can look forward to my trip.

On July 18, 2014, I bought a ticket Montreal-Paris for July 29, 8:55 PM and return on August 2, 12:25 PM with Air Transat. At Montreal airport, the Air Transat employee told me that my name is not on the flight of 8:55 PM but it is on the 10:15 PM one. The nice guy made the change. I can take the earliest one. The problems started when I was coming back. I arrived to Paris Airport early at 9 Am, went to check in. The employee told me that my name was on the flight of 8 AM and I missed it. I went to Air Transat airport office. They retrieve my booking from the beginning and informed me that the original flight schedule is 10:15 PM and return at 8 AM, and there was no changes on the flight schedule, so the conclusion is that CheapOair never respect the booking schedule. I tried to contact CheapOair. They put me on hold for a long time - it was exhausting. Finally Air Transat change my ticket to Toronto with €120 fees and $400 for another ticket Toronto-Montreal. I will not recommend CheapOair services to anyone. I recommend to sue them. Please let me know if someone is interested to do so, we can make a commune action.

Before I write this report, I've been searching through internet about this Company (Cheapoair). There are hundreds complaints about schedule change from Cheapoair. It is the time to stop them. Here are the stories.

On Monday, July 28, 2014, I purchased one adult round-trip ticket. Today, Tuesday, July 29, I called CheapOair.com to change one leg of my fare because it would not have worked for me to get transportation. I was told it would cost me an $85.00 fee, which I agreed to. Anyway, I just realized that my ticket not only ended up with $85.00 fee, but my base round-trip ticket which was originally $332.20 (including tax) is now $452.20, in addition to $50.00 in "Post Booking Charges." I was not expecting and was not told about an additional $170.00 in costs/fees. I even paid for the Travel Protection Fee, which is useless unless there is an illness, which is the only way you can possibly cancel the ticket. To go from $352.96 to $522.96 without being told is not acceptable! Buyer Beware if you plan to use this website. I am also on hold with the airline I am flying on because their website shows a double charge for one fare... What a mess! Go directly through the airline you want to fly or a travel agent if you need more research done.

Don't expect a refund. If you die someone might get your money back. Anything short of that, don't count on it. Not only do they charge you almost all of the price of the ticket to refund you the money they charge you an extra $50 on top of that so it comes out to you having to pay money in order to cancel your flight. Complete rip off. I will be writing negative reviews on every review site I can find.

I tried to book a flight to Mexico online. When I was waiting for the confirmation, the computer froze. I call the customer service and they told me that the flight was never reserved and that I was not going to get charged. When I told them the price, the guy told me that the price was no valid anymore and he told me it was 200 dollars more $1000 so I told the guy I was going to book somewhere else. Now I got my statement and there's a charge for cheapoair. I call them and the guy told me there was no refund. After I explain to him what happen, I ask to speak to his supervisor and he told me that I could get credit for the next time I travel. I demand it my money back and he told me he was going to file with the airlines and it was going to take a few week, more like never. Beware, do not use them. They are a scam. Try to use some other sites that are we'll know and read the reviews.

On July 27th 2014, I called Cheapoair and purchased two tickets for my daughter and wife departure August 4th and return August 10th. Agent confirmed the dates and we completed the transaction, expecting the itinerary coming to me via email, a day past and I did not receive the itinerary and I contacted them, the agent claimed the error on some kind of electronic issue, I provided them alternative email address.

I booked a flight from Hawaii to Australia last week. I received a confirmation number. I did not check my email but the company sent me an email on the 23 of July stating that the flight that I booked through them did not meet the time required to change on my connection. And please call. I did not respond since I had not seen the email. On the 28 they sent me another email to say my reservation had been cancelled. When I called it was explained why they cancelled. Kasen worked hard to find me another flight, but the other flight would not work. The tickets were never charged on my credit card. He was very understanding and worked hard to find another flight.

Cheapoair might be OK if you absolutely change nothing after making a reservation. We booked an international flight consisting of 3 legs. On the outbound flight one of the legs was deleted after booking by a computer glitch according to Cheapoair. After several hours on the phone they booked us on a different airline requiring a 1 day layover and the expense of a hotel. We had to change one leg of the return flight by a day. The airline would have made the change for $100 per ticked but since we booked with Cheopoair the cost was $600 per ticket. We booked a hotel with Cheopoair and with the change in flight we had to cancel one night. No refund. All changes were made more than 3 weeks before our flight. So they were not Cheap.

I purchased 3 tickets in good faith. After a death in my husband's family, we had to cancel the trip. CheapOair gave us the runaround. I have traveled for years and used Priceline and other agents and the experience was great. The cost of rescheduling or canceling kept changing. Requests to speak to a supervisor were the worst. They take your information and say you will be called back and to this day, after a total of 4 attempts, no one has ever called. Worst experience ever. I will never use this service and I don't suggest anyone uses them either. I ended up paying an additional $595 on top of the $852 per ticket to extend the tickets. The other option was to get $50 back!!!!!! Caribbean Airlines and CheapOair are both rip-offs.

Our flight was interrupted by illness 3/1/14, my children had ear infections, I postponed through Cheap-o-air as directed. They were suppose to CHANGE my 4 original United tickets for a fee of $800 that would be refunded within a week. My credit card was charged 3/1/14 for the full $800 they "required" to CHANGE my tickets. In reality Cheap-o-air only CHANGED 1 ticket and RE-ISSUED the other 3. United only recognized the one ticket change and has credited that $200. All of this information has unfolded in countless hours of being placed on hold and now 5 months later by Cheap-o-air personal. It is now 7-28-14 I haven't received my $600 due from Cheap-o-air. They have kept my money and I believe them to be a big scam company. NEVER NEVER USE THIS COMPANY.

I booked an international flight with them. I chose to pay a bit extra to get a direct flight since the flight was around 20 hours long. But then they suddenly told me that the schedule was changed, and I had to take a 6 hour transit! What's more is that they told me that 5 DAYS BEFORE the departure date! It was a business trip so I e-mailed them on the day and also called them after waiting on the line for more than 10 hours in total! They never came back to me! What the ** is wrong with them!? I repeat, DO NOT USE CHEAPOAIR - THEY ARE A SCAM!!

I bought airline insurance for a ticket for $20. I cancelled my ticket and was charged $50 extra?!? I should have read the fine print, but GOOD companies don't do this. It only took me 2.5 hours on the phone to make a cancellation. I wish I could give a null star out of 5 rating. As Eric Cartman says, "Screw you guys. I am going home!" I will make sure to give negative reviews to all of the people I know who ask for travel advice! And kudos to you for exporting your answering service to India. I'm glad you are supporting our broke economy!

After booking a flight in May, within 24 hours, I discovered a flight that was $400 cheaper. As Cheapoair advertises "Best Price Guarantee," I emailed them thinking it would be an easy reconciliation as I followed all the rules. It has been almost three months and I have not heard a peep. No follow up email or anything. Not only that but when I called the next day (after booking my original flight) to see if I could resolve over the phone, not only was the agent rude but he verbally told me, "There is nothing I can do," and would not let me speak to a manager. False advertising and the worst customer service I have ever encountered. I will tell everyone I know never to use Cheapoair! THIS COMPANY IS A SCAM, DO NOT USE!

I have booked with this company before for flights to India. Any changes you make with them will cost you an arm and a leg as the saying goes. I booked travelers insurance this time, as they advise in case you have to cancel. Well I had to cancel due to medical reasons. However, their insurance didn't cover it as my medical problem was pre-existing. So beware of this for anyone else of this.. not sure what else you have to read with a fine tooth comb! Anyhow they assured me they would give me credit of the ticket as long as traveled the same route within the year and a $300 fine..

My son-in-law booked a flight from Japan to Dallas for his wife and 5 year old son. Only to be informed that ticket they paid for were not available. This was the night before the flight. Yet the tickets were charged twice. They are fighting for a full refund. This a family that needs help recovering the monies. As we all know that our military are paid so very little, and the cost of living in Japan is high. Shame on you, Cheapoair. I will spread the word on Facebook.